Stacey Hamilton

19 de jul. de 2021

I would advise anyone looking for a car to beware coming here! The finance representative “Doug” professionalism was very rude (as he waived his hand to brush me off while talking). I was there to support a family member and to find out all his ridiculous “additional” add-on to the purchase price. He told my family member that Clay Cooley charges everyone this fee of $995 regardless. When the additional charge was questioned, he came back with two offers- lowering this so called $995 charge to $595 THEN his other offer was $1195 for a family protection plan? The USED car was roughly 8K (close to 9K) and my family member was planning to place $3000 down payment for her college student. After Doug’s (22 Year experience as he graciously mentioned) shared the purchase price it was right back to the original price for one offer and OVER $10K for the other. The car was a 2014??? I’m very saddened that someone would go to this length to sale a car off the lot. As Doug explained that used car inventory is low....Well, whoever is Doug’s boss - I THINK ITS TIME FOR A PERFORMANCE REVIEW...Or maybe start over with some customer service experiences. I believe he has forgotten.

BillandNancy Bludworth

25 de sep. de 2021

Uhh, today was the day we parted ways with this service provider. Just couldn't convince them that the diagnostic fee could be applied to a costly repair and we'd come out ok. $550 repair for the automatic door unlock plus $150 diagnostic. Off to Plano for some true customer service, still out the prior diagnostic fee but no more shake down. Bye bye

Gina Dunagan

29 de jun. de 2021

Gosh, I was really hoping for great customer service. But, I drove across town and wasted an hour of my time and my friend's time. The Service Representative informed me they were 2 weeks behind and couldn't tell me when I would have my car back. Of course, no loaner car either. My problem is, why didn't you tell me this when I set up the appointment....before I wasted an hour of my time!!! I drove away very disappointed with the experience.

Kiara Medrano

18 de abr. de 2021

Big shout out to Nancy and Jesus. They both made sure we were well taken care of. Everything was very easy and fast. They made sure we were comfortable and satisfied when we left. They kept in touch with us to make sure we knew they were there if we needed anything in the future. Very professional and very funny people i loved it. Couldn't be more thankful for their help. You guys made this happen and i can't thank you enough because of you guys me and my baby thats soon to be here will have our dream truck❣ Much love!!

Carli Copell

1 de abr. de 2021

I was greeted by Freddi upon arrival. He took care of us throughout the process. He was helpful, respectful, and a pleasure to do business with! Marvin helped us with all of the paperwork - he was very knowledgeable and easy to get along with. I would highly recommend these two if you ever visit Clay Cooley in Mesquite. Easy transaction and wonderful service!