Chanel Cuviello

6 de ago. de 2021

Worst experience with a dealership by far! I reached out to work out my deal prior to going to the dealership because I knew my situation was tricky. Leo assured me it was a done deal so I drove 30 miles. I get there and ask for Leo. The saleswoman tells me she would help me because Leo is actually an appointment setter upstairs. She then tells me no deal has been worked out and we have to go through the whole process. I’m already a little bothered at this point, but I drove 30 miles so I decided to give them a chance to redeem themselves. She then starts pulling vehicles similar to what I was looking for. Most of the vehicles had tears on the doors, seats, etc. You could tell the vehicles were not cleaned prior to putting them out to display for customers. It didn’t seem like they take much pride in the vehicles they plan to show customers. They even had a wrecked vehicle out on the lot with the others. Like why have that displayed? Why not put it in the back until it is ready to sell? Anyways, so we find a vehicle, but I preferred a different color so I asked about the vehicle in another color which happened to be black, but the same year, model, etc. The saleswoman was like “okay you want the black one, we’ll submit you for that”. I had not even seen the vehicle yet so I asked to. She then respond with “it’s identical to the one you looked at already so you don’t need to look at it”. I persisted so she took me to see it. It was identical to the other one, but had tears in the seat… That is super important for someone to know!!! The manager then comes out to discuss other options. I tell him I’m more interested in my finance terms and if we could make the deal work out like I was previously told. He was certain he had a deal so he said he was more concerned with finding a vehicle I liked. However, he didn’t. The whole situation was unprofessional and a complete waste of my time. I would recommend fixing up the vehicles you plan to display whether that be detailing and/or fixing damage. I would also recommend training the employees on honesty and providing a great customer experience.

Catherine Hadnot

5 de sep. de 2020

Very professional, kind and concerned.

Korey Pointer

15 de abr. de 2021

I came to Clay Cooley Nissan looking to purchase my first vehicle and the first person I made contact with was Paul. Paul was very thorough and consistent in getting me what I wanted and meeting my budget at the same time. Ms. Lorena was also extremely nice and made me feel comfortable throughout my entire experience. Whenever I had any concerns she never hesitated to get the message to somebody that could take care of the issue. Mr. Andre was also very helpful in making sure I would be able to afford the vehicle I wanted and never got upset or irritated with the many questions I had. The services at Clay Cooley were great and I would recommend this dealership to any first-time buyer.

K C

12 de sep. de 2021

BEWARE: Clay Cooley Nissan employees are posting their own 5 star reviews, so some of the 5 star reviews are bogus! If you read their reviews on the Better Business Bureau website and on Yelp, it will give you a truer picture of how they run their business. This is the worst car dealership I have ever worked with! I would give them 0 stars if I could! I saw online that they had a pre-owned Lexus SUV for a pretty good price. After I test drove the vehicle, however, I noticed there were some issues (the trunk wouldn't open, a parking brake sensor was broken, there was a hole in the leather on the driver's seat, and there were many, many stains on the interior of the car). They promised me they would send it to the Lexus dealership for repairs/inspection/detailing, and then the next day they told me they wouldn't. They promised they'd hold the vehicle for me until repairs had been made, and the next day two different managers told me they couldn't hold the vehicle for me. They were dishonest, unreliable, and rude. They were especially rude when I mentioned that I might be financing it with my credit union; they threatened to take away the discount they promised me if I financed it elsewhere. All they kept saying was how much money they were going to lose on this deal. If that's the case, then why did they offer it all to me in the first place? The next day, they raised the price of the car by about $2,000, knowing that I was planning on coming back to buy it. I even left a voicemail with a different sales manager to discuss the issues, and never received a call back. So, I walked away and took my business elsewhere.

Brenda McAfee

3 de oct. de 2020

I was very pleased with the service I received. The attendant was very helpful a d polite. The information Jorge provided me with was most helpful. I did not have to wait long st all. I loved that my car was washed and vacuumed out for me. Great customer service.