Rodrigo

30 de oct. de 2016

The customer service was great bought an Altima great place to buy a car

HappyCarBuyer

30 de oct. de 2016

Joshua Klein helped me choose the car of my dreams! Great Character and very knowledgeable about the cars I looked at.

Lovemynewcar

29 de oct. de 2016

Joshua Klein did an amazing job helping me with my car buying process. He made the process smooth and easy. Excellent customer service, I will definitely refer all my friends and family here!

Jeff

29 de oct. de 2016

Solid team and Chris will work with you to get you a good price on your trade.

Gage

29 de oct. de 2016

Clay was actually at the store, and he and Chris Tatum fixed my problem immediately!!!!Awesome!

Jason

29 de oct. de 2016

Best experience I've ever had buying a car. Transparency was the name of the game at Clay Cooley Nissan. Respected my time and really went above and beyond to make sure I was satisfied. I will be back!!!

Chris

29 de oct. de 2016

Awesome experience, love these guys! Thank you Tatum! You're the man!

ATO in Prosper

29 de oct. de 2016

I won't buy a car from anybody else. Clay Cooley is the best!

Charles

29 de oct. de 2016

I had an aswome buying expierence at Clay Cooley Nissan

Janet Simpson

29 de oct. de 2016

The best customer service I have had in a long time. Bryan was the one that helped me. The whole process was extremely fast, yet he answered all of my questions with accuracy and expertise. He went above and beyond for me. I will always renew my leases with him!

Erika J.

28 de oct. de 2016

My car buying experience at Clay Cooley was truly AMAZING. Robert Spivey was dynamic at working to ensure that my experience was painless and hassle-free. He was very accommodating and sensitive to my situation which warranted my unexpected need to purchase a new vehicle. Considering my prior experience at Clay Cooley 10 years ago, he has truly changed my perception of the franchise. If you're ever in need of purchasing a vehicle, I highly recommend seeking the assistance of Mr. Spivey and the team at Clay Cooley Nissan.

Norvella

15 de oct. de 2016

I would rather go to a Tote the Note than EVER return to Clay Cooley crooked dealership. I've reported them to the BBB and the Attorney General for their switch and bait deals.

Callen

7 de oct. de 2016

Car towed to shop on Monday, this is Friday and no status provided on it. I called them this morning, they didn't know anything about it, said they would call back in a few minutes. Hours later, no call.

Ravon21

27 de sep. de 2016

They are liars ! Make sure you check all your paperwork before leaving . I was told that the gap insurance was included in my payment which it wasn't . Didn't find out until I got my contract . They lied about the year of the car didnt know it was a used 2015 until after I got my insurance I was also told it was a 2016. Will never go to this dealership again !!

Jbedford

27 de sep. de 2016

Drove 100 miles to purchase a car. Price had been decided after multiple phone calls. After waiting several hours we were told the vehicle wasn't there and they would get another from different dealer. Another 2 hour wait. Car came in damaged. When we finally got down to the numbers they had added 2000 dollars above the price agreed upon! Sales manager was extremely rude and after 5 hours at the dealership we walked out with no new car and drove 2 hours home. If I could give them less than one star I would. Very dissappointed!!!

Linda

21 de sep. de 2016

I bought my car on July 15 and I was hearing a loud noise so I called the service department and they told me to bring it in and get it checked and it will cost me $130 to put it on the machine well I did not want to pay that because its still under warranty, it turns out that I needed a wheel bearing put on it.I'M NOT SATIFIED!!

Arianna

16 de sep. de 2016

Ask for Leonard Bey if you go to Clay Cooley of Nissan. He is professional and persistent. Augustus the floor manager is friendly and professional.

Katie E. Durham

5 de sep. de 2016

Mr. Charles English, Jr. is the absolute bomb!! The Best Salesman Every!! Please send everyone you know, in the market for a great deal, to Clay Cooley!!

nicki Gattini

4 de sep. de 2016

easiest , fastest and most pleasant car buying experience

Yaminah Stribling

1 de sep. de 2016

My experience at Cooley was great after taking two weeks and visiting several dealership I cam truly say I felt as though my salesperson wanted me to leave happy with the vehicle I wanted. I didn't feel overwhelmed with sales tactics I felt my business and time was appreciated!! I drove 33 miles to do business with Cooley and I will be back!

Antonia Ruff

30 de ago. de 2016

This is my third time buying from here so that speaks for itself.

JMB

26 de ago. de 2016

We had the WORST experience with AutoNation Nissan. I would not recommend this dealership to anyone. Beware of inaccurately represented cars here. After countless hours, 6 visits to the dealership, and going through 4 different cars we finally and unhappily walked out with a vehicle. My fiance and I were shopping for a 2016 Nissan Maxima and had found one at AutoNation Nissan Dallas. After getting a good quote that said the car had 15 miles on it, my fiance went to purchase the carIll call it Car #1. While waiting on finance, he test drove Car #1 and it turned out it had close to 4000 miles on it instead of the 15 miles on the quote. Thats clearly not a new car. The salesman promised to get another car for us from a different dealership in the color of our choice. There was a lot of back and forth, and the salesman got another 2016 Maxima in to the dealership (in the wrong color, but we decided to look at it anyways) and we went to test drive and hopefully buy this carCar #2. Everything seemed good about Car #2, but the back seatbelt didnt buckle. So they took it to maintenance to replace the back seat and when they pulled the seat out, they found a bunch of broken glass in the back and in the trunk. Car #2 had hail damage, presumably, that was undisclosed. They apologized and said they would get another car for us and that they would look it over thoroughly before we got it. We went back to the dealership to check out Car #3 which they had brought in from another AutoNation dealership. The salesman had apparently looked over it and the miles were accurate, there was no glass in the back seat, and things were supposed to be good. I took a quick look at this Car #3 and there was clear hail damage on the roof of the car, the hood of the car, and the trunk of the carprobably at least 5 noticeable dents and once I started looking harder, there were at least 15-20 dents all over Car #3 that were deemed to be irreparable. Again, undisclosed hail damage. Clearly the salesman either didnt look over Car #3 or he was incompetent to tell if a car was in selling shape. This was our 5th visit to the dealership and we left without a car AGAIN. The salesman and sales manager were apologetic and said they would have another car for us and that they would make it right. We went back later that week, our 6th time to the dealership, to look at Car #4. We finally walked out with this car, after haggling more over the prices. I am extremely unhappy with the entire experience. I feel that the whole situation was completely dishonest as 3 out of 4 cars were inaccurately represented to us, and I hope that people read this review and take their business elsewhere so they dont end up with cars that have hidden issues that AutoNation Nissan hasnt disclosed. Our Salesman Charles Thrower and his Sales Manager Garrett Polanco were nice, but for them to try and sell us 3 flawed cars before finally getting one right is completely unacceptable.

JStel

23 de ago. de 2016

didn't know their basic facts about the car, extremely dishonest, added on fake additional charges with no meaning, tried to gyp and overcharge me, condescending

Brian1234

20 de ago. de 2016

Sold a lady friend of mine a Rogue with the wrong sized tires. I tried to help her out and get the tire situation taken care of for safety reasons. They ultimately refused to talk to me further and refused to make the car safe. She now has a leak in one tire and no tire repair facility will touch it for safety reasons. Cooley told her at the time that they were new tires, but they were not. They have refused to make the car safe and now my friend is out the cost of a complete set of new tires. This dealership is NOT to be trusted, nor do they even care about the safety of a vehicle that they sell. I'm wishing there was some legal action that could be taken against a dealership that knowingly sells vehicles that are a safety risk.

DeadChic

20 de ago. de 2016

For apx. 3 months a salesperson Charles had been contacting me sometimes three times a week. He proceeded each time to explain they desperately needed to buy my Altima since they were in High Demand. I was in the market for the 2016 Frontier, and decided to come in (even though his persistence was annoying, and previous bad experiences from them).Seeing that I lived over an hour and a half away, and work a great deal of hours I asked if all of my paperwork besides the vehicle appraisal could be completed previous to coming in. I sent appropriate information, and was told that my vehicle would be written off to a zero balance as well as the new vehicle start over fresh with payments. Stipulations for me coming in were to have a lower payment, lower interest rate, and not owe anything on my trade in. I was told all of this was ALREADY approved.LIES LIES LIES LIES....No paperwork completed, no credit check completed, no recollection as to my trade in of the Altima being involved, and to top it all off they were not even going to offer fair market trade in value. Also, no actual knowledge about the 2016 Frontier SV which I was going to purchase.After wasting about an hour and a half of my time, and continuing to play the "Sales Game" (of which I am NOT intimidated by anyone) he left the "Cubicle" twice, came back each time telling me, "You're ok with this", which was a significantly higher payment, and I would owe a signficant amount on the Altima. No, I am NOT ok with someone who lacks understanding of what they are trying to sell. I am NOT ok with someone wasting my time, and spitting lies every other phrase.The third time anyone came back with an offer, he sent in the finance person. He wouldn't even come back himself. WIMP!Charles Thrower from AutoNation Dallas Lies, and knows NOTHING about the vehicles in which he is "trying" to sell.I will not be back to buy my Mom an Armada, and anyone who sparks the conversation will learn of the incompetent employees of AutoNation. (This is not the first bad experience, just the newest)

Tonya brown

10 de ago. de 2016

This is my 4th Altima. Thank you Ronald King for making it possible and meeting all my demands!

Inga Gardner

10 de ago. de 2016

Wait times are to long. I had a 1:15 appointment, and arrived before 1:15 and didn't done until after 2:40.

jacqueline

30 de jul. de 2016

My saleman Simo was exceptional, from the time my daughter drove me onto the lot until I drove off in my newly purchased vehicle. I GIVE HIM "6" STARS...

KWalton

30 de jul. de 2016

Charles was AWESOME!! I'm so excited about my new SUV!!

linda smith

15 de jul. de 2016

Simo helped ius into our 7th car today!!fast and friendly!!! Come See Clay!!!

Shameka Gregory

15 de jul. de 2016

I just purchased my 2nd vehicle from Clay Cooley. The customer service there is awesome, the experience was painless and they made sure I got what I wanted and not just trying to make a sale.

Odalys Benitez

15 de jul. de 2016

Mr.Simon was super amazing and helpful. He was always smiling and willing by to show us better ways to work with our payments. I defiantly recommend coming here cause he and all the staff is great and he knows Spanish very well which helped with my parents who don't speak English.

abdul ansari

15 de jul. de 2016

Today was a great day. Kevin helped me out and got me into a car so quick. No hasels at all. i definitely will be coming back to shop again.

Coretta Hudson

14 de jul. de 2016

I loved my salesman Terry McGriff go see him for a purchase.

Rhonda Moats

9 de jul. de 2016

Process was pretty easy, Mr Adrian was really helpful and I will recommend them to all of our friends and family

REGINALD MITCHELL

9 de jul. de 2016

THE OVERALL PURCHASE TODAY WAS A SUCCESS. I AM VERY HAPPY OF THE PURCHASE TODAY. RALPH MADE IT VERY EASY. I RECOMMEND THIS PLACE.

Francina Louis

8 de jul. de 2016

So I'm back for My 5th Car and I'll be back for number 6th!

Patsy mason

24 de jun. de 2016

King is a Very good salesperson, he made it happen and i drove off with a brand new maxima!

Alexi Aucion

24 de jun. de 2016

we had a great experience with Rocco, customers for life

Lomeli Bruno

24 de jun. de 2016

Rodrigo is a Very good salesperson, he made it happen and i drove off with a brand new altima!

Glendy Cruz

24 de jun. de 2016

Very fun, relaxing, not stressful, very nice people and energetic and very friendly!

Cipriano Loera

24 de jun. de 2016

very simple service as usual and we will continue shopping all of our cars, we will continue telling all of our friends and family!

Cassandra Carter

23 de jun. de 2016

It was a great experience from the begining to the end, Adrian was very helpful

Thalmus Joseph

22 de jun. de 2016

Mr Q was very patient and explained everything and the same goes for Mr David In finance

Willie Friday

20 de jun. de 2016

Very happy with our experience ! we keep coming back for more!

Kalaina Watson

20 de jun. de 2016

Had a Great Experience as usual Mr Larry told me I gave him a hard time but we got it done

Arianne Cooper

20 de jun. de 2016

it was really fast and really good Jayse explained every thing thank you

Sandra's new car

19 de jun. de 2016

First car i bought in 14 years, so happy!Ron King helped me get the sentra that i wanted. Come see King and Come See Clay!!

Roy Lee Fuller

18 de jun. de 2016

we had a great time buying a car, our first Nissan purchase

Gregory Robinson sr

18 de jun. de 2016

Great, experience ever buying our new Nissan Sentra

Toney R. Hinton

18 de jun. de 2016

it was a very good experience buying my new versa! they fixed and made it possible

Edith M. Derrounh

18 de jun. de 2016

had a great experience and i will let my friends and family!

Ashley

18 de jun. de 2016

I Love Clay Cooley Nissan 2nd time coming here an had a great experience each time...

wanda reed

17 de jun. de 2016

I just purchased my 1st Nissan from clay cooley Nissan. had a grt experience and they were very patient with me. i was able to get what I needed to purchase this grt looking car. all for a granny like me.

Idalena Berry

17 de jun. de 2016

Hey had a great experience it was fun the employees treated us kind nice and with respect if you want to purchase a car come to clay Cooley Nissan of Dallas Tx

John Gomez

17 de jun. de 2016

Awesome customer service. Miguel and Robert where very helpful and friendly.

jae

16 de jun. de 2016

Horrible customer service and horrible business. I have had my vehicle not a month the car has been running hot the car was towed for service on Monday here it is Thursday and Sam just happens to tell me that my part has never been order for my vehicle. How can you explain to a customer that you have had their car since monday and they may not have their car until next week because you forgot to order a part. Plan horrible and uprofessionality!

MichaelAndrade

15 de jun. de 2016

Came to look at cars and got exactly what we wanted! Rodrigo worked with us and was so nice and attentive! The whole team was really great.

Caleb Frazier

15 de jun. de 2016

Pierro was ver helpful throughout the process and answered all questions that I had.

Karen

14 de jun. de 2016

You can't go wrong at this Clays location. My salesman Ron made me feel welcomed and got me exactly what i wanted. He made things happen!

April Graham

9 de jun. de 2016

I just bought a 2016 versa from Adrian today Clay Cooley and it shocked me that he got me into a car I didn't have any problems. I recommend anyone to come see Clay. Shop me first..shop me last and either way come see clay!!! Adrian wants my sales

thomas carson

3 de jun. de 2016

i had a murano which was too big and too plain i saw pierro jackson and without thinking second i traded and a much smaller car that had everything on it

keoshia coleman

3 de jun. de 2016

i upgraded from a sentra to a pathfinder and they kept my payments reasonable.see pierro the best salesman of the year award

carla woodfork

3 de jun. de 2016

i drove all the way from ft. worth and didnt know who to talk to but pierro jackson stepped in handled bussines im happy with the car the experince was nice. i was looking only for a used car and workedhis magic and got a used one at the used price aint that somthing

eboni brown

3 de jun. de 2016

ive bought plenty of cars but this car is the first one that reports to the beaure. pierro made the process quickand easy

patricia tyler

3 de jun. de 2016

they always hook me up at clay cooley i bought three cars from pierro

verida flournoy

3 de jun. de 2016

mr pierro jackson helped me feed me and stood my side during the whole process. please visit and spport this gentleman. i love the experience

roger christiansen

3 de jun. de 2016

my experince at clay cooley was fast and quick the way a car buying process should be.mr. jackson was good and prompt i would recommend him his name is pierro 2144660259

shakima crowder

3 de jun. de 2016

i needed transpotation and my credit wasnt the best but somehow was told that there were a program that would help build my credit in a shorft period of time

melissa alonzo

3 de jun. de 2016

my car was in service numerous times so pierro jackson got me a better inerst rate and a new rogue

jhonny mcgee

3 de jun. de 2016

i was referred to mr jackson by my daughter and it worked out just fine see pierro and clay

Yvonne Bustamante

1 de jun. de 2016

This is our second you nice and we purchase from Clay Cooley Nissan of Dallas run can take care of us this is the second time we buy from him and will continue coming to buy cars from him and we will also recommend it to all our friends and family and we love everybody here at Clay Cooley Nissan Dallas great service as usual thank you

Veronica Pantoja

31 de may. de 2016

Had a great experience and great customer service.

James Hadnott

31 de may. de 2016

Hello this is my first buy my car back from Clay Cooley in Dallas and I feel very good about it

ZeanobiaNicole

29 de may. de 2016

I purchased my new vehicle from Clay Cooley Nissan in Duncanville, TX. I had the pleasure of being helped by John Cook and Moji. I am so beyond pleased with the service they provided that there really are no words that could do them justice. All I can say is: If you're in need of a new vehicle and you're in Duncanville or surrounding cities, go see John and Moji and Clay Cooley Nissan!!

Tijuana F. Hoover-Collins

28 de may. de 2016

I have enjoyed my entire experience with Clay Cooley Nissan. Larry White and the Sales Department did an excellent job accommodating me with the purchase of my Rogue. Nevertheless, since this is my sixth Nissan, Antonio and the Service Department ALWAYS provide OUTSTANDING customer service no matter what day of the week or hour of the day I bring my vehicle in. Be blessed, Tijuana <

mrm

27 de may. de 2016

I love my new Nissan. I went in for service on my 2014 Nissan, but Adrian & Virgil convinced me it will be in my best interests for a 2016. They were right. The newer Nissan runs smoother and starts up faster.

Sharhonda C

27 de may. de 2016

Came in doubtful!! But Mr Thomas was nice and very helpful and eased my mind. Left with a brand new car!! Very satisfied!!

Tabitha Evans

26 de may. de 2016

The experience was existing, got a great deal on my car and will recommend it to all my friends and family

Great place to buy a car

26 de may. de 2016

A great place to purchase a car reliable and friendly service

Denise Wellington

26 de may. de 2016

They made it happen. Donnie got me into the car I wanted. Thanks Donnie aka THE CAR DOCTOR

HMN1234

23 de may. de 2016

We were working with them on a lease and they do not honor schedule appointment. Instead of apologizing for the lateness of his salesmen, or find someone else to help us; the Manager, whom I can only assume had his customer service training at the DMV, told us "If you don't want to wait there are other Nissan dealerships out there." They don't want your business here! If their Manager have that mentality, imagine what their sales and service staff must be like!

Teresa Johnson

22 de may. de 2016

Donnie Harris the car doctor was awesome, bought a car from Donnie, he worked really hard.

Ari P

21 de may. de 2016

John Juan made it happen when no one else could. Clay Cooley is an amazing place!

GM Vaughan

21 de may. de 2016

They made it so easy!! Super fast and a great deal!

Bridgette Walker

21 de may. de 2016

Kevin just helped me get approved for a 2016 Nissan Altima. Affordable payments, low interest rate, and great price. Highly recommended!

stacey thomas

21 de may. de 2016

Had a great experience with floyd as usual this my fourth car

Shantay Mitchell

21 de may. de 2016

This is my second new Nissan here at Clay Cooley Nissan and Ralph made it possible once again Thank you

terry rivers

20 de may. de 2016

i needed a car and clay cooley pulled through.pierro jackson picked me up from my house and i left in a cargo see clay cooley 2144660259

jainah ladd

20 de may. de 2016

i traded a used seebring for a new versa the experience was awsome.pierro jackson was my saleman go see clay and ask for pierro jackson 2144660259

Shanelldra Hamilton

19 de may. de 2016

Quick, fast and done. Charles English was awesome cery patient and explained the process, now im driving away in a new car.

Sally Girl

16 de may. de 2016

I came in to purchase a car for my Mom. I found several great options, but my salesman 'John Juan' helped me to narrow down my search to a great 2014 Nissan Sentra with low miles. The car was in great shape and the price was reasonable. I felt confident in my purchase as my salesperson was not pushy or aggressive; he was knowledgeable and very laid back. The finance guy Robert was equally as helpful which finished out the process. I am incredibly pleased with every aspect of my Clay Cooley Nissan car buying experience!

Sarah Childs

10 de may. de 2016

Had a wonderful experience! Mr.Charles helped me out a lot and got me in a new 16 sentra just like i had wanted! Come see charles is you're wanting a new vehicle !

Ramona Jones

5 de may. de 2016

Simo is the excellenct supurb sales person, with a great attitude and he cares about the customer.

husince howard

5 de may. de 2016

Hey everybody I just bought my first car with Clay Cooley Nissan I love it

Kim bryant

5 de may. de 2016

This is my fourth car with Clay Cooley and I love them yay

donna lucas

27 de abr. de 2016

i met mr jackson on the service drive getting an oil change i got financed with nissan with a lower interst rate come see clay

shavon mcgee

27 de abr. de 2016

iwas finaced at 18% with santander and pierro jackson got me finaced with nissan paying the same

nicolette williams

27 de abr. de 2016

i came back to clay cooley nissan to rebuild my credit pierro jackson done a great job getting it done call him at 2144660259 asap

Terry L Rivers Sr

21 de abr. de 2016

Service was great. Didn't have to wait long for a salesman and once I picked out the car I liked it was a quick process on getting the deal done.

daniel young

20 de abr. de 2016

i got a titan truck my experience was graet thesecond car i bought from pierro jackson go see him at clay cooley or just call 2144660259

kristy dewberry

20 de abr. de 2016

please come see clay they have the biggest new and used car event in the metro plex no money down and a upgrade. pierro jackson was the best his number is 2144660259. they did it for me and they will do it for youif you just stop by

CAJ

18 de abr. de 2016

My salesman, Ben Owens, was awesome to work with. He was extremely helpful. The finance department had me drive to the dealership again and didn't have my deal complete. I spent another 3 hours of my life working with this buying process. Had I not already had the car in my possession, I would have taken my old car back.

Mrs. Howard

15 de abr. de 2016

Had a couple of issues with the advertised price...but in the end, they worked out a great deal considering I have good credit.

Alice Jane Lawrence

15 de abr. de 2016

Had a great experience got my first new Murano fully loaded love it take it home today

Omar Lopez

15 de abr. de 2016

I have the best experience buying a new car Patty was great she took care of me, explain to me the process and I'm taking it home!

Venessa Todd

11 de abr. de 2016

This is my 3 new Nissan from Clay Cooley Nissan, Anthony was very patient with the whole process Thank you and ill come back for my 4th!

Geannette Rosebud

4 de abr. de 2016

I have been with Clay Cooley for 3yrs , after been turned down for a car at Kia Clay Cooley approved my husband and I for 2 brand new cars in 2014, now in 2016 I have been approved for a Brand New Red 2016 Altima my favorite color and fully equipped, my miracle car, thanks to my salesman Renwick Evans who served me with excellent customer service. yeah! Grateful Geannette Rosebud

Shanon Mitchelle

1 de abr. de 2016

had a great experience it was fun easy Leonard was myself first and he took care of me quick I will recommend it to all my friends and family

MamaSensei

24 de mar. de 2016

First night we visited this dealership, they offered us a great price for our vehicle and for theirs. We asked for it in writing so we could return with financing. When we returned, they refused to hold to their written word, then offered us $6k less than what we originally agreed on. We went back and forth for a month. Never offered us a decent deal for our van and would quote theirs higher than the advertised price. They were really pushy about us coming in, but the fact that they weren't willing to deal via calls or email let us know that we should go elsewhere. We were certain we would purchase an NV, but the experience here and other local Nissan dealerships was atrocious. Thank you for driving our family into a Mercedes. Will not look at another Nissan ever. Virgil was our sales guy, very friendly and eager to make a deal. I would work with him again, just not this dealership. It was his upper management that caused the unpleasant experience.

Gonzalez family

21 de mar. de 2016

Great place to get exceptional customer service. Matthew Kusez went the extra mile to make sure our family got the best deal possible for the THIRD TIME.

Donna Lucas

16 de mar. de 2016

positive 100% customer satisfaction and love my Nissan I would not trust any other car brand with my grand kids! come and ask for MR Pierro Jackson

Leslie Washington

16 de mar. de 2016

It was time for a new car and I came to Clay Cooley. Ronald King made the process easy. I love my new Altima!!!

JoLaunda Osborne

16 de mar. de 2016

Love the environment, great customer service, come and see Mr Charles English

Miguel

11 de mar. de 2016

Donnie Harris aka "The Car Doctor" was a wonderful help! He was very kind, knowledgeable and got me in and out because I told him I had somewhere to be! He was very accommodating to me and I believe is a great asset to Clay Cooley Nissan.

Loreli Marshall

11 de mar. de 2016

had a great experience, friendly staff, easy buying experience that i'm here again! thank you Dylan!

Dana Williams

11 de mar. de 2016

My experience here was awesome, I will tell all my friends to "come see Clay"

Crystal Warren

10 de mar. de 2016

Great experience with this second time around again from Clay Cooley Nissan of Dallas and Pierro Jackson, they will work with you until you are satisfied and my daughter got to hit the Gong

Sandi L

7 de mar. de 2016

Took vehicle in on Thursday, promised it would be ready NO later than Saturday...Now it is Monday and still not sure I am getting my vehicle.

Latasha Gary

4 de mar. de 2016

Thank you Mr Charles English couldn't have done it without you you gave me great service easy friendly will recommend you to my friends and family thank you once again

queenbee

1 de mar. de 2016

Trade in for upgrade...good pricing....happy with service and overall deal.

Daniel Ledesma

29 de feb. de 2016

Bought my second car from Orlando Harris great guy and car salesman come check him out

Beverly Hall

26 de feb. de 2016

I am back at Clay Cooley for my 4th new Nissan! I love the way they treat me from service to my sales rep. recommend asking for him (Mr Yancy Wright) he is very patient and understanding with all my needs, come see Clay!

Thelma Agnew

26 de feb. de 2016

Had a great experience buying my second car the process was easy coming to clay Cooley Because they always take care of me

shelia adams

25 de feb. de 2016

this is my second car clay and pierro jackson sold us both of them. i wasnt hard no attitude just pure service satisfaction . i recommend clay cooley as the dealership and pierro jackson as the sales person pierro jackson 2144660259

kawana weeks

25 de feb. de 2016

i had fun using my salesman as my mouth piece and the noegoitation was sweet instead of getting mad about the payment diffrence i put in patience and got what i wonted. pierro jackson stood up to his employers and me the payment i wonted .see him pierro 2144660259

vickie polk

25 de feb. de 2016

this was my second car with clay cooley and experience seems to get better and better. pierro explain to me that since i was being financed by nissan and this was second car i was vip and was already approved based soley how well i paid nissan monthly. i recommend clay cooley and pierro jackson 2144660259

yolanda randel

25 de feb. de 2016

i was new in town had challenged credit and limit amount of money i could put down. i met mr jackson and he showed me i could purchase a car short term which builds equity fast.see clay cooley and mr pierro jackson 2144660259

Jesus

25 de feb. de 2016

Very nice gentleman named preston attended me and very friendly. Got the car i needed and was very polite.didnt have any issues. I usually argue with them bit not this time. I will definitely come back for my daughters car.

Brenda

25 de feb. de 2016

Had a great experience, preston knew exactly what kind of car i was looking for. He was very helpful and patience, met my expectations. Recommend anyone else to come to this dealership.

Deborah Swint

24 de feb. de 2016

2016 a better year for me, my second New Nissan with all of the upgrades! New year, New Nissan, New attitude, New Life!Clat Cooley the place for my 3rd car! Come and ask for Ralph.

latasha thompson

23 de feb. de 2016

i fianly got me anew altima its bigger than the sentra and alot more roomy than the sentra. its on at clay cooley nissan .come see clay and pierro jackson 2144660259. i had repo wasto get the sentra two years ago withj a co -signer and five months ago i tried i needed that same co-signer . today its a diffrent ball game. im on the loan by myself.

Darell Shells

22 de feb. de 2016

I can't believe it it was a great thanks friend I was like a dream come true it was a blessing and thank you again to Ade for all his help

Martinez family

22 de feb. de 2016

New baby on the way and in need of a new ride! awesome trade in, and Patty was Amazing!!!! 3rd time coming here, I would definitely recommend this place!

Angelica Jackson

20 de feb. de 2016

I really enjoyed the great customer service from Levi!!!!! He was phenomenal!

Sakinah S

20 de feb. de 2016

Chris was great!! Come see him soon easy process!!

LaKarol H.

20 de feb. de 2016

My experience was very very great. I went to ten others dealership and everyone told me no for the car I wanted. Clay Cooley told me YES. I am so happy to be able to purchase a brand new car that I love. The salesmen all are very warm and welcoming and try their best to work miracles. Mines came true. Thanks Demarcus and Levi you rock.

Lillie Lockhart

19 de feb. de 2016

Got my car thanks to Kevin Gonzalez! Clay Cooley offered me a great deal on my brand new car and I couldn't be more thankful. My salesman Kevin was very helpful and answered all my questions! If y'all ever need a car Come see Clay!

Melissa Gonzalez

19 de feb. de 2016

Had a great experience with my buying process, Dylan Pritchett was wonderful he made things easy and fast, answer all of my questions and made me feel at home, I recommend everyone to come and see him for their new or used car.

Robert G

17 de feb. de 2016

Had a great experience Monty was my salesperson I brought a brand-new 2016 Nissan rogue and it was fast easy to recommend everybody coming over to Clay Cooley Nissan of Dallas for their fast and friendly service

Raymon A

17 de feb. de 2016

I would highly recommend people to come in Clay Cooley Nissan of Dallas this is my fifth car and I still keep coming back because of the service service drive sales people Charles English

pauline cortez

17 de feb. de 2016

i bought my second car from pierro jackson 2144660259 and clay cooley nissan of dallas. the experience both time was awsome. i would highly recommend mr jackson and clay cooley everyone who needs a car

mercedes anderson

17 de feb. de 2016

this was my second purchase from clay coolet nissan and our first experince with mr pierro jackson and it was great .will refer my friends and family to this very nice salesman. his direct phone number was 2144660259 call him he will assist you in your new purchase.

antony ongoro

17 de feb. de 2016

i bought my second car from pierro jackson at clay cooley nissan of dallas hisz direct number is 2144660259. the process was fast and very quick we knew what we wonted. got a payment that we could do. i would recommend other poeoples who are in the market to clay cooley and pierro 2144660259

cynthia nichols

16 de feb. de 2016

i had three repos and after searching the market i came into contact with pierro jackson direct number 2144660259 . he explain to me how impotrant it was to walk into a dealership knowing what your creit was. i puchased a vehicle and he helped me obtain a secured credit card. that was amazing

olivia canada

16 de feb. de 2016

i went to clay cooley for help and pierro jackson met with us and i took delivery of a vehicle. its my first car ever. i wont peoples to visit clay cooley and experience it your self. come see clay and mr pierro jackson 2144660259. it happened for me and it happened for too. just come and see.

Linda Johnson

15 de feb. de 2016

The best salesman in the DFW area Mr Virgil Favorite come and see himThank you Clay Coolee

Isabel Guzman

15 de feb. de 2016

Excellent service from Patty! Come and see ClayYou will drive out with your car like I did.Thank you guys

katrina johnson

15 de feb. de 2016

me amd my daughter co-signed with each other when our credit matuere will one day get to two cars from our nice saleman pierro jackso 2144660259 a sales person at clay cooley.

cussandra white

15 de feb. de 2016

i upgraded from a nissan rogue to a murano it was a task when i bought the rogue my credit wasnt all that great the financing at clat cooley was wonderful and my sales person was consistant on whatever was comfortable for me . pierro jackson 2144660259 got me into a murano out the rogue im already looking to get my next new car. already sent my daughter who also purchased from pierro

jetamie staley

15 de feb. de 2016

i had serveral repos i needed something asap i had couple of thousand bucks first of all i saved a 1000 bucks with the credit i have got me something not to new or not too old with a two year warranty. and the saleman pierro jackson even helped me establish another line of credit with capital one. i recommend clay cooley and please see pierro jackson 2144660259

raymond83

14 de feb. de 2016

Told me my issue was my problem now that car was sold. Clay cooley called me up and said if I was nicer he would of helped resolve my issue.

christopher whitten

14 de feb. de 2016

my experience was at clay cooley was amazing i would recommend that dealership to all my friends i had a used car then traded for a new one and now i look forward to seeing pierro in the near future for my next purchase. you can always reach him at 2144660259 pierro jackson

Shelia Washington

13 de feb. de 2016

Thanxs to Mrs Esti at Clay Cooley Nissan I had an excellent experience purchasing my new 2015. She went beyond and above n helping me purchase my new car. Mr Larry King is the manager and he also exceeded in helping me purchase my car. He is awesome and great at his job. I would recommend this dealership to every one who needs a car because they are the best and the #1 dealership!

Dr. Toya

12 de feb. de 2016

The service at Clay Cooley Nissan of Dallas is amazing. The buying process was quick and easy. The knowledge of my salesperson Larry White was nothing short of perfection. The overall service by the finance team, service advisors especially Richard, and the entire staff is simply the best. The management team is always around to check on how things are going. I will always refer someone to Clay Cooley Nissan of Dallas....As I am here now with my sister about to watch her hit the gong!!!

Kristina M.

11 de feb. de 2016

Cane for my upgrade from my versa to my RogueThank you Clay Cooley Nissan and MontiYou where awesome!

Kascha

10 de feb. de 2016

Pierro was exceptional in describing the features of the nissan vehicle i was buying. Hitting the gong was a fun experience and made me feel like i was a valued customer!

curtiis wilson

10 de feb. de 2016

pierro is a great saleman and we had agreat time. This is our second car here at clay coley nissan. Pierro made it happen for us, i will recommend him to friends and family. come see him

Joe Garcia

9 de feb. de 2016

the one thing I know for sure is that they have a really unprofessional salesman name Orlando Harris. I say this because, well first he takes phone calls and texts while trying to help me. then after 1 hr of waiting, just to find out he is now helping another person and getting ready to go on a test drive. Unprofessional is all I have to say about this person

Sonja Hoggard

9 de feb. de 2016

I would strongly recommend Clay Cooley Kia to a friend or relative or anyone wanting to buy a car. Torrey Kindle was kind and professional. He met all of my expectations of a car buying experience. I also want to mention Rebecca in Finance. It was a breeze to sign all necessary documents. It was a good experience. She should be reviewed for a raise for going above and beyond her duties.

Coolshay

8 de feb. de 2016

I had my car towed up to Clay Cooley Nissan of Dallas on LBJ because it wouldn't start. Got in it one Friday morning to go to work. Pushed the botton to start it , dash lit up but car would not start. After pushing the button several times, I couldn't get the car to turn off (dash would not go off) . I had to be at work so took another car and left my Maxima with dash lit up or I guess you can call it "on" but not running mode. Needless to say when I got home 8-9 hours later car is off and battery drained. Car is towed to Nissan Saturday morning. Monday morning Service Advisor calls and says the battery is down! I'm like are you kidding me! I told you on Saturday the reason for the battery being down. That is not the cause of the initial problem. Advisor proceeds to tell me that they can't tell me what's wrong with the car because they can't get it started! I swear to you I'm not lying. You mean to tell me that Nissan doesn't have a battery they can put on my car to aide in diagnostics? You " Nissan" a multi billion dollar corporation doesn't have a battery? Are you not a car dealership?? I tell the advisor" sir I just purchased a new battery 8-9 months ago.. Have you tried to charge the battery?" Do you not have a battery you can put on the car? That way we know for sure it is the battery ( maybe bad cell or something- I'm grasping at straws here). The advisor says " We don't have test batteries here. The best I can do is take your battery off your car. You come pick it up, take it back to NTB have them give you new battery. We can then diagnose your car". "Oh and by the way, I'll have to charge you a $20 labor charge for battery removal". Ok, you are charging me $135 for initial diagnostics, now add $20, because you can't diagnose it because it won't start because it potentially needs a battery? What's the $135 for.? My thought is you puta battery on the car, you say, " Hey we diagnosed your car, it was the battery, it's $135 , if you would like to purchase a battery from us it's another ..uh $125 so, total cost to repAir car is $260 . Or bring us $135 and take the battery you have back to NTB". I had to go up there, get my battery take it to NTB get a loaner battery, take it back to Nissan.. Awaiting diagnostics.i will never ever use Clay Cooley Nissan of Dallas again.

carol

8 de feb. de 2016

I bought a truck, the salesman said they would detail it and get it all cleaned up. Also the oil was at 30% life remaining, and a couple of the tires were missing the valve stem covers. Little stuff. I called for an appointment to have this all done, was told I didn't need one for detailing, just come on by anytime. I drove 23 miles, was rudely ignored for 20 minutes by the service people, (even after I got out of the car and stood by the kiosk looking right at them!) when I finally was able to get one to help me he told me I had to arrive early in the morning, leave the car all day, and bring a "Wheeoh". (This turned out to be a work order from the salesman who sold the car, cutely called a "We Owe"). So I would have had to drive over to the sales dealership, find the salesman and get this form, (and at no time did the service flack offer to phone the salesman and have it faxed over), and then come back another day (another hour driving through Austin) and leave the car all day. For a washing and an oil change. I suspect this is how they get out of honoring their commitments, by making it way too inconvenient. So for $37,000 I got one key to the truck ($190 to get another), 2 out of 4 tire valve stem covers, elderly oil, and I get to clean the thing up myself. Aaaaaand, they (service) were really rude. So, yes, I think one star.

LAMESHIA WHITEHEAD

8 de feb. de 2016

This is the second car I have purchased from Clay Cooley and each experience was great. I will be buying all of my cars from Clay Cooley. They were friendly and thoroughly explained things to me. THANKS CLAY COOLEY!!!

Just My Opinion

6 de feb. de 2016

I purchased a new Maxima and had to have Cooley replace my battery 4 times in 3 years. They kept the car 9 days and couldn't find the problem. The only reason I got my car back after 9 days was because I called and asked if it was ready and they said I could come get it but they can't find the problem. They tried to tell me that the reason my AC changed from floor vent to face automatically, the only reason my display shut off, the only reason my dash lights changed on their own....was because the sensors on the dash that determined it was night must be faulty. Yet, they never replaced them, they just kept my car 9 days and did nothing. Three(3) Batteries later, and I replaced the car. I love Nissan, and they make good cars, sometimes cars have problems...but this dealership is VERY poorly run. The sales staff are excellent, why not, their pay depends on it. The service department is horrible...why, because they get paid for repairs...the more they do, the more they make, but they are terrible at repairing your car. One day, while sitting in the service waiting area (averaged 1-2 hours for an oil change), a salesman went person to person, trying to get them to trade in their car and to buy from him. That infuriated me, you NEVER use a captive audience to sell cars...I will NEVER buy from Cooley again...horrible leadership and service.

Linda

26 de ene. de 2016

I had a great experience at Clay Cooley Nissan they really helped me get into a car I didn't think I could I was hesitant at first but the salesman was not pushy and just helpful and got me into the Altima I wanted !

Marcopolo

15 de oct. de 2015

I really I enjoyed the time and they really work hard for u and they really just all around a good place to come n get a car from

Jenan Hosn

1 de oct. de 2015

Waleed Aboul-Hosn was very professional, helpful and very patient in answering my many questions . Thank you so much. I will difinitely refer people to buy from him .Clay Cooley is a cool place.

Cynde1

28 de sep. de 2015

I purchased a 0 mile 2013 Nissan Sentra From the beginning A month after purchase I started having issues the service department kept giving me the run around on this car I was having issues with my car quitting also the fuel hand kept showing empty although the car was on full they service department keep telling me they do not have a loaner car available remind you I do not know anyone to pick me up I'm not from Texas my last visit to clay cooley was recently they charged me $110 so they could diagnose the car so they tell me for $1300 they could replace the fuel pump because I'm out of warranty I explained my issue to floor manager Vincent his reply is that I have a 100k warranty covered by GM he asked me to call them for the last two weeks I have been calling around getting more disappointed because GM states they do not issue warranties on Nissan so I spoke with Nissan & I recently found out clay cooley service department didn't repair any of the recalls on the vehicle as they promised so now it's been two months going on three without a working vehicle so I called clay Cooley back to find out Vincent works at another clay Cooley dealership he was just filling in a the Nissan dealership the day I called spoke with manager Matthew he was so confused the only thing he wants is for me to escalate off of his line so he transferred supposively to the service department but whomever the lady was she had me to explain my story just to transfer me back to him & he sounds upset that I was transferred back so now he wants to transfer me back again I told him not to because I'm tired of the run around & I will be contacting an attorney at this point

kimdawn

28 de sep. de 2015

If you are in the market for a car please DO NOT go to Clay Cooley Nissan of Dallas!!!!!! I went last Friday to Clay Cooley to get my tags because they called. I pull up there is woman picketing in front of the car lot. Turns out they sold her a lemon and won't fix it. One of the service men said her car broke down 3 days after she bought it. I tell the receptionist I'm there because I got a call saying my tags are in. Guess what? They tell me my tags were not in because my car needs an inspection!!! Wait what?! Ok, whatever...I ask for new paper tags because my tags will expire and they tell me they can't because accounting is closed. I get the inspection and leave. Now let's fast forward to this Friday. I get a call at 7:22 p.m. that my tags are. I just pulled out of my dad's neighborhood and I see flashing lights behind me. I'm not speeding so I'm like what are they stopping me for...you got it expired paper tag! I explained to the cop I literally just got a call that my tags are in. Of course he doesn't believe me so he start to questions me where are you coming from...in my head I'm like why but I answer the question. Anyway, he asks for my license and just my luck I can't find it. Ugh! He took my info and goes back to his car. I then call Clay Cooley. Ma'am I was pulled over because my tag expired would you please explain to the officer you guys just called. I gave her my name spelled it for her and all. Oh yes we did just call you can just tell him but by this point I'm nervous/irritated because he has not come back to my car...you have seen the news. He comes back I get a ticket for the license because everything else checks out. As soon as I'm done with this cop I head to Clay Cooley. It's less than 2 minutes away. I'm pissed with a capital P. Yes I did storm in and tell them they need to put my tags on my car. The receptionist asks for my name and I tell her. She asks how to spell it...I tell her really the same way I spelled it when I was on the phone with you 2 seconds ago with the cop...long story short they called the cops on me because I'm pissed, irritated, angry, and I showed it. Did a threaten them? No. Did i throw or break anything? No. Was my voice elevated yes.. general manager Matt Kusez refused to put my plates on the car. Sir I really don't wanna hear it just put the plates on the car because all of this could have been avoided if yall gave me the paper tags when i came last week. This dude then was like we are not your slave.... I told him SLAVE whoa I said nothing about slaves just put the tags on the car. I had had enough I went outside to wait on the cops. As I'm leaving out the door dude is like put the plates on the car. They come ask what's the problem...I start to speak and immediately they are like ma'am we are talking to him. 5 seconds later he asked me what's the problem told him I just got pulled over for expired paper tags and I want my tags so I could get the xxxx out of here. Do yall know the cop had the nerve to ask me why I didn't leave...I literally told him I needed my tags, they called cops, and the way things have been going I am not trying to shot. He asked me what's keeping me from leaving now I told him not a God xxxx thing and left....I did not know it is against the law to get upset with a business for not providing proper service...The whole situation could have been printed if they would have printed the tag last...and for all of you that are asking why didn't you get it done during the week because I get off work too late and the accounting department would still be closed!

Laurie

14 de jul. de 2015

I bought my first new car on the June 27, 2015. They did not have the color I wanted so agreed to a loner until my car came in. I got a call a few days later and drove down after work. The car was not the car I ordered, the interior was light gray not dark. My salesman was mysteriously not around when I was there. The guy helping me I didn't want dark and the finance man did not offer me any other option other than buying that car. I told him I wanted to speak to my salesman but he wasn't available. I drove the car off the lot and called the salesman on the way home about the mistake of wrong car. This went on for days, with no phone calls, salesmen hanging up, telling me they can offer me a good trade for the wrong car!!!! Do Not buy from these horrible people, they have lied and have not offered good customer service as their advertisements promised.

Mike

8 de jul. de 2015

This dealership has really gone in the tank. They tell you it will be 2-3 weeks before they can get your car in. All new people and no one knows what's going on and it is total chaos not to mention horrible attitudes. I have bought 3 cars from this dealership and always taken my cars here for service and always had excellent service. Not sure what has changed but I will not be back.

Ty Johnson

24 de jun. de 2015

I purchased my 2014 Nissan Maxima New from Clay. Since the addition of Lionel Valdez, I think the service manager, the level of service increased dramatically, from close to nothing to impeccable. Even the attitudes of the other employees I have encountered is totally different and impressive. My last visit for my 5000 mile oil change, the service attendant was warm, funny, and pleasant and Mr. Valdez addressed me by name. This level of impeccable service has added incredible value to me, and I now look forward to my next vehicle purchase from Clay Cooley Nissan.

Ashley Jones

10 de jun. de 2015

This place is horrible.....their service dept.leads you on and never answers the phone but then when you get there to pick up your car they always have a excuse for why it's not ready. The kept my car for a month and when it was ready I still had issues with picking it up. They have such a high turnover with people in the service dept. This place should shut down. All the workers think about is what time they clock out to go home and if you come right before closing all they do is complain about how they are ready to go home instead of doing what they need to do to get you taken care of. The technician always diagnosis the vehicle incorrectly the first time and you have to keep bringing it back smh......

Revrent

9 de jun. de 2015

I had just bought my 2014 certified pre owned 370Z at another dealer and dropped by Clay Cooley service about a tire light to set up an appointment. They would not hear of me setting an appointment and took the car in right away to reset the light. After getting the car home I detailed it and found a bad window seal and a plastic paint protector that had discolored. I drove back to Clay Cooley and asked them about those items. The service manager Kevin came over and immediately stated " I will order them and give you a call when they come in"...NO HASSELS, NO COMPLAINTS....just "Ill order the parts". Kevin personally called me a few days later to say the parts were in and could I bring the car in (as early as that day). So I took the car over right away, and dropped it off, they even gave me a ride home. When I went back to pick up the car they had even fixed a minor rattle I had mentioned in my first visit (they kept it in the records).I cannot say enough about this service department. I have rarely gotten this kind of service and personal attention from any of my previous dealerships. I have definitely found a home for the servicing of my car. If I could have given Kevin 10 stars that would still not be enough to say how high I rate this service department.

Suugewilliams68

6 de jun. de 2015

This is the best customer car care service that I've had in a long time. Thanks to Mr. Lionel Valdez. His customer service was far beyond exceptional and I would recommend Clay Cooley Nissan Service Department to anyone... Again thanks Mr. Lionel Valdez. Just keep a watch out because I will be referring all of my friends and family who already own Nissans to Service care at Clay Cooley Nissan in Dallas.

Cesar C

21 de may. de 2015

The buying experience here was fine, but the customer service is awful. I bought a Nissan Versa note from them, and the licence plate was not delivered on time. the temporary licence plate is good for 60 days only. mine run out so I have to stop driving the car. despite that I contacted customer support to attempt to resolve the issue nothing happened. the only thing I was able to get was a several transfers over the phone in multiple occasions. I will never buy here again.

Yuri1383

27 de abr. de 2015

Went in Sept 2014 to do a trade in, the sales rep Debbo was the one to start the process. He was very rude, unproffessional and cocky. I was ready to call it quit since we could not negotiate a deal but they would nit give me my car keys. A financial rep talked to us and said we could trade the new truck in 6 months and get one with more upgrades if we closed the deal, still then I was ready to go. Finally got my car keys and got in the car. Another financial manager Jaime went outside asked what I wanted told him and he said ok and that he would buy dinner. I agreed and said we could still trade the basic new truck for another one with more upgrades. Drove off with new truck, couple of months later recv'd email stating I was able to trade in truck with same car payment more features and 0 down. I was hesitant to go back because of our bad experiance but needed a truck with more features. Showed email and told them what I was told and they said that it was not true that i could not get that deal that the email didnt show anything and they tried to get me with a higher paymt. I talked to the financial manager and he said the samething that the email was not true. we argued about the whole deal and told him they do false advertising. He said he could have given me the deal but since i was arguing with him he would not negotiate. I told him i didnt want to do anything with his dealership and walked off. Never again Clay Cooley!! They said they cleaned house firing many reps but they need all new employees, manager and general manager and even maybe a new advertising department. This space is too short to actually state my whole bad experiance with this mediocre dealership. I have bought too many cars in my life and never this bad experiance. Do yourself a favor and do not go to Clay Cooley Nissan, you will regret it because I am definently regreting it myself.

nissan

17 de abr. de 2015

Clay Cooley Nissan has very friendly customer service. Lionel Valdez, service advisor, was very courteous and knowledgeable employee. I would recommend others to come to Clay Cooley Nissan.

Alethea.Nickersonatyahoo.com

15 de abr. de 2015

Lionel Valdez was a great help to me on seeing what I needed for my Nissan , he was very courteous explaining to me everything I had already had done and what services I needed on today to keep my Nissan up on its matinees...

brown75

14 de abr. de 2015

Thank you Lionel Valdez for taking care of my baby when i bring here in for service. It is because of you why i bring my vehicle there still. Before i would dread bringing my car in for service, but now i look forward to seeing your smile and getting great customer service. Thank you Clay Cooley for bringing this young man aboard. God BlessMs. Brown

Nygelah91

11 de abr. de 2015

When I came into the service department I was immediately greeted by an employee. The employee introduced me to Lionel Valdez and he was extremely helpful. I think it is awesome how he guaranteed me that he can help service my car and I truly appreciate it. Customer service is extremely important because it help build friendly relationships. I am happy that clay cooley has an employee like Lionel Valdez and this is a very reputable dealership. I will tell my family and friends how rewarding my experience has been. Thanks, Mr. Lionel Valdez

joyful123

8 de abr. de 2015

I took my car to Nissan and I received a friendly greeting. Mr. Lionel Valdez told me he would take care of the problem and in a timely manner he contacted me and explained to me what was going on with my vehicle. He helped me figure out what was most important to be done first since I couldn't have all of it done at one time. He explain the importance of having the items done first. I will come back and request for him because he was very helpful and caring and you don't find that with most dealerships especially when dealing with a female. I highly recommend him and I will recommend him to my family and friends.

Great

6 de abr. de 2015

I went to Nissan this morning and was helped by Lional Valdez. He did a great job with taking care of get my car. He his great customer service skills. He also has a great personality.Thank you,

Andrew garcia

2 de abr. de 2015

had a wonderful experience at Clay Cooley Nissan with my vehicle purchase with the assistance of Omar Mercado. If it wasn't for him I would be lost... He was extremely helpful and guided me thru the whole purchase experience. Thanks again, Omar!.

Rebecca Mitchell

26 de mar. de 2015

Yes, I would recommend this dealership to others and have done so many times. I had the best shopping experience with Clay Clooley Nissan that I have ever had with any other dealership, including other Clay Cooley dealerships. This dealership did not treat me like a second-rate-citizen for having a low credit score, as some places have. The salesman, Larry White, and all others involved were extremely courteous and very helpful. Thank you, Rebecca Mitchell

EARTEAGAV

20 de mar. de 2015

This dealership has a flawed process to handle warranty work. Less than a week after buying a vehicle, it went back for a warranty repair. They made us wait three days to get warranty approval to perform the repair. In the mean time we were told that they had to order a replacement part. The real reason why the repair was delayed is because they needed approval from the warranty although the vehicle was purchased less than a week.This is totally unacceptable. They were prompt to cash the check the same day they receive it but they can't process a warranty repair in three days?The sale process was very efficient. Kimberly handled it in a very professional and friendly manner.If these reviews are read by someone at the dealership, they need to know there is room for improvement in the way warranty repairs are handled. Please do not make your customers wait when you have all the information at your fingertips.

chrysanta92

4 de mar. de 2015

My experience at this dealership was horrendous! Although when I arrived I was quickly created, I had to wait a decent amount of time to view the vehicle I was interested in. In addition to this when it was time for the test drive I let the salesperson know that I was not very familiar with the area and would need a little direction. He agreed and assured me it was no problem, however while on the test drive he completely ignored me and spent the entire time on his cell phone with other customers! When we returned to the dealership despite his rude attitude I was still interested in the vehicle. When we sat down to negotiate price, he over quoted the list price of the vehicle. When I disagreed with him and showed him what the vehicle was listed for on their website he tried to make the argument that, that vehicle had been sold. Despite all this I attempted to negotiate price, he refused to do any type of negotiating, despite offering to pay cash for the vehicle that day, a guaranteed sale! His attitude was completely disrespectful and he acted offended when I offered him a little off the list price. I would not deal with this dealership, liars and cheats!

ChristinaB

19 de feb. de 2015

Service department is a huge scam. I have the nissan service plan, but they repeatedly told me they couldn't find it in the system even though I've had the plan for 3 years and there has never been a problem finding it before and I've been to several different dealerships to have my oil changed, including Clay Cooley Nissan 3 different times. Service guy was rude and said that their department has lost $40,000 to people who claimed to have service plans when they didn't(not my problem). He said that if I wanted an oil change it would be $50, even though there were ads all over the place saying that an oil change was only $34. Took my car to trophy nissan a week later and they had no problems finding my service plan and doing my oil change.

UnhappyNissan

19 de feb. de 2015

This is for Duncanville location - 1st car leased, great experience with salesperson and loved car. Came back for purchase of sons car and husbands. Talked it up about how great Nissan was. Son's car purchase was good. Same salesperson, not bad experience but not really great. Husband's car purchase - same day as sons, felt like bait and switch. Gave us 4 cylinder when asked for 6. Didn't realize until next day that was not what we had asked for initially. Called immediately when discovered and said wanted to fix this, very unhappy. Got different salesperson who said he was manager, found out later was not, said nothing we could do, paperwork already sent in (known lie) and made us pay additional money to trade in a car we had less than 24 hours for the car we wanted in the first place. My experience is they are NOT customer friendly. Only after the buck and is sad since really wanted to keep cars with them. Now cannot wait until we can get rid of them. Definitely won't recommend any longer as I did originally.

fred8

25 de ene. de 2015

Horrible experience the sales staff was rude and condescending I will never ever go back to this place again. Please do not shop here!

DS

22 de ene. de 2015

My experience with the service dept was good both times I went. Antonio was the person in the service dept that was handling my car. He was nice and displayed great customer service skills; however, the salesmen invaded the service area like vultures during my first visit. (I guess there weren't any customers up front to harass.) I told the one on my first visit that I was happy with my vehicle and didn't want another car payment at this time. He kept up his sales tactic, so I had to ignore him until he found someone else to bother. During my second visit, another salesman sat near me and started with the pleasantries. I immediately informed him I was not interested in another vehicle and I didn't want to waste his time. I guess he was offended because he got short with me. Borderline rude to be trying to get my business. I knew then the niceness was over. He gave me his 2 cents and got up and left. What kind of salesman was that?! Not good business.

Shirin M

30 de dic. de 2014

I have a Pathfinder and this was my second Altima SL. Great experience, what was quoted on the phone was exactly what was asked for in the show room. Sales and financing explained well the various options on the car, warranty and financing without pushing to sell. The service extended to explain, operating and customize the various car Thanks to the whole team.

ASU graduate 1997

10 de dic. de 2014

Very good atmosphere, met a friendly salesman and a very nice manager. I can't remember both their names, just the nice managers name, Said, we joked about his name can't forget that! Overall nice experience, very friendly. (:

Meredith E

6 de dic. de 2014

The general manager Matthew Kusez saved me from having a terrible car buying experience. He in good faith effort helped to resolve my complaint and I drove away happy with a beautiful new Nissan Rogue. The financial end for a new buyer is overwhelming. Joe made sure I understood everything before signing.

Meredith

6 de dic. de 2014

This was my first car buying experience. I wasn't well prepared to purchase a car., I didn't know the first thing but knew which car I liked. I felt very overwhelmed and upset initially with the numbers come in. I voiced my concerns with the manager, Matthew. He was so understanding! Overall, he helped me get exactly what I wanted. Clay Cooley was also in the dealership that day and was very nice. They both obviously want the best for their customers. I drove away a happy girl, and learned a lot about the car buying experience.

Hanh nguyen

3 de dic. de 2014

Just got my new car from here... Everyone in this dealer are nice ...Andy and Micheal are very helpful .... And finance get me in and out quick .....did not take long like I expected ...get there and go home with my car in less then 2 hours ....recommend anybody want to buy a car should come and see Andy or Micheal they really know what they doing ... Great job guys keep it up

Reverett123

17 de nov. de 2014

I appreciate the hard work and diligence demonstrated by Mr. Peoples. My experience here was excellent. I will be recommending your dealership and Mr. Peoples to my friends. Thank you.

Kedria911

8 de nov. de 2014

I am truly thankful to God first but also to Danny, and Mr. B. Morris and All the staff and salesmen that had a hand in on completing my deal. I'm happy with my purchase. Mr Morris assured me I would be taken care of when I arrived and I was. I will be back when I am ready to upgrade. ?? Thanks Again Elkedria Richardson

w.horn12052

5 de nov. de 2014

Checked with several NISSAN dealerships (online) got great price quotes from all, but Clay Cooley was the only dealership to actually honor the provided quote without 'smoke and mirrors'. Overall a good experience that was quick and hassle free. If price is your main concern, Clay Cooley is Highly recommended.

tmiller2

30 de oct. de 2014

I bought a car from this dealership with a whole bunch of promises with my old car.However two weeks after I completed my deal I found out my old car was not paid off!!!!!!!!!! Who does that? Obviously Clay Cooley does.! Now I am stuck with two payments. Heck no I was not told about this deal who would agree to that? Stay away from this shady dealership!

MGirl123

22 de oct. de 2014

I have a vehicle with Clay Cooley and I must give this dealership a 1 out of 10! When I first got my car honestly the salesman was nice and knowledgeable if was my first car so he was pretty helpful with everything the problems didn't start until I actually had my within the first 30 days my car was called back to be service I noticed after about a week the brakes where weird (well my dad noticed the squeaking sound) and when I took the car to them I stated please check them they checked them and told me they where fine took them to a brakes mechanic and he told me the brakes was not only bad but poorly put on fast forward to now my car note is not due until the end of the month yet they cut my car off with out any reason they usually call me for anything but yet they didn't call now my balance is 0.00 dollars they normally do things like that for non payment or late payment I have referred 3 people who have actually gone and purchased cars through them but this is the most low down dirty shame I will never deal with them again

chicken100

17 de oct. de 2014

I was lied to the whole time. Contracted on the wrong car but didnt find out until 3 weeks later after the deal was cashed and funded lol.....I will never do buisness with Clay or any of his xxxxxx workers/employees ever again and that I can promise. Never been so disappointed in my life. Even if they gave me a car<< they can shove it up they're xxx. Some guy names "Ike" (Floor Manager) or whatever you want to call his xxxxxxx was rude and very unprofessional. I have no idea how he even has a job. I guess they hire just about anybody. I recommand no one to go there even for service or anything period. They are a complete joke.

Francisco Hurtado

15 de oct. de 2014

It was great. The salesman Marcus put us in the perfect car. Finance department personal and Daniel for all purpuses found me the best finance possible for my credit. My wife Carmen is glad we got rid of our junker with 300,000 miles and in a 2012 Nissian Rogue. Thanks guys and Clay Cooley.

Eboni

5 de oct. de 2014

I bought my first car here. The guys were very detailed in describing the process to me. I purchased a 2013 Certified Pre owned Nissan Rogue for a price I have not been able to find anywhere online. They even threw in free window tinting. I feel like I drove off with a great deal and I have a peace of mind. Talk to John Juan if you go:-). He was my salesman.

Never visit again

4 de sep. de 2014

I went to the location for promotional reasons and the dealer behind the dealer I was dealing with was very rude, disrespectful, and unprofessional!

BroGary

16 de jul. de 2014

Initially contacted the dealer by phone on a specific car listed online. I was assured that the car was in stock and that all I would pay was the price listed plus TTL. When we got thereat about 1:30p, they "couldn't find the car." We waited about 30 minutes while they looked. Then we were taken to an alternate location where it "might be." It wasn't. I told the salesman to just sell me a car with the same specs at the same price. That's when he discovered that the "specs" listed in their ad were wrong. They had "mistakenly" listed an automatic at the manual price. After arguing this point, they agreed to "give" me the automatic at the advertised price." Fine. Getting to this point has taken well over two hours. Then the salesman goes to see the finance manager and upon his return announces that they will have to raise the price of the car $500 to offer their special financing. At this point I am exasperated and leave the dealership. About a block a way, the call me and remind me that they have my drivers license. They had "forgotten" to return it to me after we took the test drive. Upon my return, my car is descended upon by the salesman and two other managers. They ask what they could do to earn my business. After reflecting for a second I tell them they would have to upgrade the car at no cost to alloy wheels and appearance package. I expected them to refuse, but they agree. We go back inside. In about 20 minutes, the salesman brings out the "final proposal" which I sign off on. I remind him that we had agreed to TTL and the price of the car, nothing more. He assured me this would be the case. We wait about another 45 minutes for the loan docs to be prepared. When we go into the finance office, I see a series of charges in addition to the TTL. Among the charges I understand is one I don't--a $199 prep fee. I ask the finance manager what it is for. His answer is--get this--this is something we charge everyone. I ask again what it's for. He cannot answer. He repeats it's just something we charge everybody. I prepare to walk again. He asks if I want him to take it off. I respond, "Absolutely." So at about 7:30p we sign the docs. Then we wait another 20 or so minutes for a lady to come out and explain the features of the car to us. At 8pm, we leave the dealership. So, having called the dealership ahead of time with a stock number and agreeing on a price, we walk out a mere 6.5 hours later with our car. We did end up with a good price, that's why I gave 3 stars. But, I'm willing to bet very few people do. I am a veteran auto shopper and I have never had a more painful shopping experience than this one. I wouldn't go back if they were giving cars away.

Unsatisfiedcusto

16 de jul. de 2014

Do not buy a car from this place.. Bought one 2 years ago and have had the worst experience. First of all they overcharge what the car is actually worth. And that's if everything was in perfect condition WHICH it's not. I had my alignment go wrong within the first 2 weeks(took it to get it fixed at their shop 3 times and it's STILL not fixed), and have had something go wrong with it numerous times including a broken radiator, alternator, poor battery, & throttle bottle. I cannot believe the poor quality of this car. The only good thing is the outside(cosmetic) part of it and that's how they get you. So be sure to bring a mechanic if you for whatever reason consider buying a car through them. But that pushed aside their employees AND boss are extremely unprofessional and rude. They place a GPS in your car that goes off as an annoying alarm if you are ONE day late on payment. Don't be fooled by the "no credit" needed.. They are about to charge you double what the car is worth in interest. Do not buy a car here!

srnousa

5 de jun. de 2014

Hi.I recently get my brand new car from this dealer, taking me around 5 hrs to get a good deal getting the truck on the same day which it was fine, but juts noticed that he truck they giving me was the one they use to show to the possible clients with 50 miles already. I say ok, no problem, but i start noticing some scratches outside and inside the truck, I commented to the sales person (Mohamed) but always say, it can be fix it!.After 3 months the scratched pieces affected in the interior still there and no call backs from Mohamed Bayo and Tony Sauceda who supposedly requested for the damaged pieces one month ago. These people is not very honest and they lie to the people with false promises. I will try to escalate the issue with managers and if no response I will report the dealer with the brand.

Stanza92

22 de may. de 2014

I recently tried to purchase a 2014 Nissan Sentra SR. I closed the deal April 25th 2014. I was suppose to receive equity off my trade in get cash back. I even had it written in the contract and on a we owe form. 2 weeks later find out the deal was not being accepted by lender. The dealership had messes up the paper work the lender would not except the paper work or payoff money. Clay Cooley of Austin calls me back in and Micheal Corey General Manager and some other managers said the deal needs to be redone and I would recieve my money by the following Wednesday. I even came in a day earlier to redo paper work so they could fund it. Other note they shook my hand and told me deal was done don't worry trust us. Wednesday the following week rolls around lender funds the deal have on my credit report dealership backs out of deal. They shook my hand promised me my money and promised situation would be resolved if just give them until Wednesday nope that was a lie. Wednesday rolls around Michael Cory asks one more day it would get resolved have my money drive car happily ever after blah, blah, blah. Also they had me sign paperwork for electronic funding. I Come in Thursday they try to lower cash back 1200 dollars less at higher term even though deal is approved already. Finally they get their car back hand me my car back apologize for deal not be funded. However the deal is funded I owe lender 26000 dollars approximately plus I still owe additional on trade vehicle. For over a week I have been trying to get them to refund lender for loan on car that I did not get. Finally they fund money back 1000 dollars short so as of May 22 I'm still dealing with this nightmare deal. They have the car and the loan money. Attempts to call Clay Cooley Nissan of Austin and call the managers has led to message machine constantly been full so I have to leave messages with receptionist. I have tried to be polite but how can my voice be perfect with receptionist when I have what I feal is 26000 dollars of stolen money in their possession and managers wont talk to me. Receptionist was very non caring to would not even take message so I could get off phone and was non concearned with my situation like this happens every day or some thing. Eventually guy name Chris one of managers I think calls back say don't upset receptionist and Chris leaves me number to call him like their mess up is my fault. He also promises on this Monday all money would be funded back to lender By Thursday. Thursday is todays date and not all the money is funded back on this loan for a car I don't even have. Clay Cooley Nissan messed up or some thing up and paid the lender 1000 short so of coarse I'm stressed out. I'm just a working class fool trying to get my injured fiancee money for her injury and get her a car she can drive with more leg room and this is how I'm treated. I hope god willing they pay the rest of the loan back since they have the car. I pray they don't do this to some one else also. I try to be polite but scared to death I'm going to be stuck with loan and no car. This place is very old school and in my opinion dishonest. Shaking some ones hand and promising deal is done should mean some thing. Never use this place unless you want to be funded with loan payments and no car. NMAC has been wonderful on helping me to retrieve their money back. I have lost many nights of sleep over this dealership. In my opinion and from other customers I talked to of Clay Cooley and his reviews. I feal Clay Cooley views his customers as 1 times deals and does not view them with a mentality of customer service first. Clay Cooley in my opinion does not seem to treat his customers with honor, integretity or any other concern for their well being. It is all your fault when they mess up Be warned my situation sincerely Stanza 1992. I still view Nissans as wonderful cars and NMAC as a five star excellent wonderful customer service lender. I really believe the deal would not be funded back at all with out their help. My previous loans NMAC has been excellent to. Sorry to NMAC I trusted these people thought they were honest. I was duped. My fiancee bought a prius at Auto Nation of Austin and they were awesome. If need an honest deal with lower then expected payments buy from Auto Nation of Austin. Totally painless deal with auto Nation Toyota of Austin. Do not use Clay Cooley Nissan or any other in my Clay Cooley services in my opinion. I usually love to give car dealerships good reviews so this is hard for me to do.

deloreshall56

16 de may. de 2014

On May 14' 2014 had the worst experience ever in purchasing a vehicle. We were there for over nine hours. My grandson after a grueling approval process was deceived. He was promised a 475.00 car payment on a 14,00.00 priced vehicles. He ultimately paid an additional 10,000.00! He is twenty years old but this was a very new experience for him. I was there through every step of the process. When it came to him signing he was rushed to the back with only "four minutes to sign his contract", or he would not be able to drive home that night. Ofcourse, he wanted to drive his new car home. I had to ask the contract guy to explain the contract which he had already begun signing when I "found " him in the back. By the time I reached him the finance part was signed and he was being rushed without explanation or having time to read the contract. I have the recording of the explanations he received. Very unprofessional! I found out through my grandson he had signed to pay this amount the following day. I hit the roof. I called my brother who is a second time customer, along with his wife, and who recommended Clay Cooley. He returned the next day with my grandson to ask for a refund or another car. They were given the run-around. But, I and they are not finished. This will be reported to The Better Bisiness Bureau and to Consumer Credit Affairs for the state. The whole process was deceptive. Don't even get me started on what I went through on the same day as I was promised a zero down vehicle and sent on an emotional Rollercoaster , only to leave without a vehicle and made to feel second class. Anyone reading this that is a customer should know the service and professionalism is what is second - class. I would welcome a call from Mr. Cooley since we came to see him and were treated with such disdain and unworthy to receive top-notch service Concentrate on dealing fairly and Mr. Cooley May be even more successful in his business. Treat people like he would want someone to treat his family. I can sleep tonight. Can you?

Ghayal

27 de abr. de 2014

Lier! Lier!!! Lier!!! I bought a vehicle and it has some problems that I did not see at the time of purchase. they promised to fix it but I have to visit them a week consecutively. They said they will replace the part, but they simply wield and paint it. Now it looks weird!!WORST Experience in Shopping!!

DDM1

16 de abr. de 2014

Great Dealership. Not only did they have the lowest Internet Price BY FAR....but they were the friendliest. The first time I visited, they were not able to get where I wanted to be. I wanted a deal since it was the end of the fiscal year. However, I called 5 days later and upped my offer and was able to negotiate completely by email.It was a great experience, did not have the typical sales negotiation in the dealership, which could easily waste over an hour.

mhernandez2

8 de abr. de 2014

Recently I purchased a 2014 Frontier at Clay Cooley Nissan in Dallas. The overall experience of the purchase was Ok. The problem was that the car had two dents on the hood very dificult to see at plain site, but while washing the car in detail i was able to notice them, so I contacted my sales guy, who has taken pretty good care of me, and told him about the situation. He told me to bring the car that they would take care of it, and so they did, they repainted the hood but it turned out that the paint job was'nt done right and it had tiny bubbles all over it. I took the car back and showed them the turn out of the paint job and they said that it would be done again, so they did, but now it has more bubbles. The point of all this is that i'm paying for a new car that has deffects not caused by me and every time I have to go there is a waste of time and now they're asking me to bring it during the morning so that I can show the painter the issues with the paint job. It is a new car I should'nt have to be wasting my time going to the delear, in this case it would be like the 7 th time, for this paint issue. I feel like they are trying to make it dificult for me so that I dont keep claiming them to fix my new truck's paint job. It is very dificult to spare some time when you work all day to go to the dealer for another disapointment. I highly don't recommend this dealer, its been a very frustrating experience.

cortney11

3 de abr. de 2014

I went to this dealership looking to trade in a car they advse me need cosigner got a signer and the guy jesse stted that my signer had a cosigner but we knew that was a lie cause she has bought her own cars she has never had a cosigner then they had me to wait till the place close and told me they still have not submitted my info due to jesse forgot to put employer address on the application then he told me to come back on the next day ok the next day came i called jesse and he told me over a text message that we was approved then he said he was not gone be at the dealership that day so go talk to the sales man named AJ he knows everything and he can finish the deal with me now this is what jesse had texted me i saved every text message he sent he stated that he knew the day that i left that we was approved but when i got there and talked to AJ he got my information and came back to me and said that we already bought the car then i said What car what color is it i didnt get the car and then he went back then came back to me and said i don't know what jesse told you then he told me to call jesse then i called jesse right then and jesse then started saying oh we have a second bank that we wait on for your approval i thought once your approved your approved how many banks do you have to have to get an approval he did not state that they have to have two banks to approve you but my overall experience was VERYVERY VERY BAD AND WILL BE REPORTING THEM AND THEIR SCAM TO BBB JESSE DAD IS THE FINACIAL PERSON WHO DID NOT COME AND GREET ME LIKE HE DID EVERY OTHER CUSTOMER NEVER CAME AND SAID NOTHING TO ME SO STAY AWAY FROM CLAY COLLEY THEIR SOME OF THEIR SLAESMAN ARE TOO YOUNG AND DUMB NEED ONE ON ONE TUTORIAL ON CUSTOMER SERVICE AND HOW TO SALE CARS.

cfranko

2 de abr. de 2014

I was looking to buy a 2014 Rogue with the Family Package, the Clay Cooley Nissan website displayed a vehicle that I was interested in so I requested a quote. The response from Miguel was that Clay Cooley has the largest inventory in Texas. He went on to state that the new 2014 Rogue is very popular and that most dealers are asking $500 over the MSRP!!! ARE YOU KIDDING ME??? Well, it is NO WONDER you have the largest inventory, obviously they don't want to SELL any!! BUYER BEWARE!! I wouldn't do business with a dealership like this!

Mandasol

19 de mar. de 2014

So to start this was my first dealership to work with me alone. I have had help with my dad in the past so i was pretty on nerves when i first went in. No one helped us when we were looking on the lot. we went into the dealership to get help. This is when we first encountered Gina. She was very nice and advised that she wasnt a sales man but would help us get into a car. We drove what i was looking for then she said why dont you look at the step above, as we did i feel in love with something that was out of my league. We got credit info and i said we would talk about it. We went back up there 3 days later, due to an emergency in the hospital. They sold all the vehicles except 2 that we were looking for. they both were black. I was not a fan but i was ok with the decision and decided to keep my loyalty with them since they were so nice at first. Gina was no longer around due to her own personal reasons so i had to deal with 3 men. They first were not going to give me the internet price and then finally broke down. The car was in the repair shop due to a sticker not coming off correctly and had to fix it so i did not see it until friday. so this is going on a week. My dad was going to cosign for me and we were going to go through my bank, since that is who i have done business with on my previous car. They advise they would need to have him show up in person due to a special pad he would need to sign. My dads time is not something to work with since he works 7 days a week, so after they told us multiple times he would have to come up here my dad made plans with his work. I signed the paper work on Friday after about a few hrs of waiting for someone to finally help me. my dad comes up here and signs without even an explanation to what he is signing, which hes purchased alot of cars and they way they were acting was a little standoffish. They were pushing their financing down my throat the day before, but when i found my bank was going to finance me at a completely lower rate there was no way i could pass it up. The paper work did not get to my bank until Monday afternoon, after my bank called and then had to call me to see what was going on. no one was calling her back or even wanting to speak with her. After she got the information she advised they were charging me over price and the warranty they added was too much and she could get one at a lower rate. I emailed over the information to gary and said we need to take off the warranty and be at a price point or we would go somewhere else. He again pushes his financing and i said no i will not do that with the lower rate from my bank. I drove up there and asked if he can fedex the paper work to my dad this time because he can not come up here. he now said that would be no problem. He sends the paper work fedex and my dad takes it up to the bank to make sure its where we need to be at. they added tinting on to the price, i did not ask to have it on but was listed as what we were owning. we were 600 dollars difference to what was asked by my bank and myself when we stated we can go to this price and that price is what the value of the car was so after ttl were noted we needed to be on point. He again forced his financing down my throat and at this point i was done. I stated if you can not give us this at the price we need to be i will bring the car back up there after i get off work. This was a total of 2 weeks 1 week of actually driving and being in limbo with paperwork and such. I did not enjoy the car because of the stress it was causing and was done with it. No way did they try to work with me on taking off the tinting, they were being rude towards myself, my family and the bank that has helped me out when i needed it. I am a loyal customer and i felt like i was being used. My partner called as spoke with gina who had no clue as to the issues that were going on. she called her back and said well she said she was done if i even try to get 300 knocked off i would have to go over my bosses head to do that. She wasnt even willing to help me after she stated she was going to get me into the car period, because she didn't do that before calling back and said sorry. I drove the car, after 400 miles of my own driving and 200 they lied about what was posted on the internet, apparently they do not update the internet for days so good luck on when u get into a vehicle there. i took that car back refused to walk into the dealership, as i was hurt by these people i trusted, and they walked the car 2 times and we left. They then tried to bash my dad and my bank to my partner like they wanted to get a rouse out of them but she ended with i dont know the conversation i was not there. None of these people spoke with my dad and only 1 person spoke with my bank lady, these people had no right to take judgement on someone they never spoke with. After we left there we went to Don Davis and got into a vehicle the same as we drove for a week, and it was the color i wanted. There was more options there because they are number 1 selling in texas and maybe nationwide. I would never ever recommend anyone to go to auto nation they will take you for all you have take the time and do the research, it was a great learning experience for me but would not recommend anyone to go through that. One stop shop is Don Davis not AutoNation/Bankston. Research when you go car shopping and do not go with what they have there are options out there they may not have because they are not number 1. Oh and they will tell you this special pad will need to be signed, which is total crap i signed on no special pad and their lies will not end there.... do not trust what the manager states because clearly other dealerships, which i called, are able to work with anyone out of town by fedex/ups. total crap. they will waste more time out of you and anyone who is helping you to get into a vehicle...... NO SPECIAL PADS AT DON DAVIS

TW

11 de mar. de 2014

I found a car that I wanted online sent an e-mail wanting to drive it and I received a call back with a scheduled time. All this was great until the moment I decided to buy it, the salesperson brought out a sheet of paper telling me my payments were going to be twice as much as they ultimately ended up being. I advised him there was no way he knew what my payment would be, he hadn't even run my credit report. I'm a 40 year old woman with excellent credit and I've bought several cars in my lifetime. The salesperson went onto say well most people we get in here have bad credit and we never know in the beginning. I felt pressured all the way through when it came down to the money issue...I knew what the total amount was I wanted to spend on the car and I wasn't willing to go over that no matter how much my monthly payments were. As I kept trying to tell them what I can afford per month is none of their business, I wanted bottom dollar price and I would either finance with them or my local bank. IN the end I ended up getting what I wanted for the car but it was hours of haggling and then I had to haggle with the guy who wanted to sell me all the insurance. He made me feel small and like I wasn't making a good decision when I chose not to take it. It is really none of his business whether I make a good or bad decision, it is his business to get my documents ready to sign. i have never felt so small and belittled by a group of men in my life, I have an education and think I know what I'm doing without their help. I will never go back there and will pay more to have a better experience with Trophy next time.

Jim

10 de mar. de 2014

It took me two days to buy a car. I have bought at least 10 cars brand new out of my whole life and never had this experience. First they were giving me a 3.3 % interest rate and my credit score is 800 plus and the next day they were offering me a 1.6% interest rate. Then the car I wanted was not available at there site so I found the car at a different location and then the Manager called me and said they have it. And so he lies to me and wasted my time, then I was told the car uses synthetic oil and later on find out it uses regular oil.

jay

7 de mar. de 2014

It took me hours and hours, though I had all the paperwork available, to get going with the car buying process. The salesperson was so incredible, but the upper management was the worst. They wouldnt budge on the price of the car...it was used for crying outloud...im not paying new pricing. Then I was told they sold the same car to a woman of a different race made less money than I, and even dropped the price of the car

BrandSpankingNew

15 de feb. de 2014

I went there today and I had to add my two cents. I was not intending on stopping at this dealership bc of the previous bad reviews. However, my mother urged me to go to check to see if there was a Murano that I may like. I met this Mr. Clean wanna-be named Daniel, in his Sunday best as soon as I pulled in. I couldn't even get out the car good enough before this shark with a retainer flagged me into a space. Clue number that he was a vulture. Any how, I asked if he had any used Muranos available. He of course started with a conversation about a new Rogue. Rogue? Did I say Rogue? Ugh! Then he stated that he needed all this information from me in order for me to even take a test drive. Which I found odd and intrusive. I had previously went to AutoNation Nissan where I live in N. Dallas; didn't need to do that I got my car fax info and price ranges and I was done. NO HASSLE! Then Mr. Clean had me come in and sit down bc he was about to hand me off to someone bc he was too busy. Busy? You mean working busy or cell phone busy? His cell had his attention the entire time. Then he and out ask me as he sat me down..if he could get me the truck I wanted with a "good price" would I buy today? He stated that "they" get jerked around by customers a lot. I said no. Who in their right mind buys a car right after they see it? Only fools my friends. He snarled his lip like I burped in his mouth and said "Oh, your just shopping?" Umm, yeah buddy pretty much--- (I'm going to get my bang for a buck and not let anyone screw me, don't let the dimples fool you (In my head). He stated well as you can see we are busy today, today was Saturday; buy day..so I was pretty much wasting his time and any other salesperson. So I said adios. And just bc Mr. Clean had a dirty attitude, I shall take my business elsewhere, let someone more deserving get commission.

Elvis

8 de feb. de 2014

I bought my 2013 Nissan from sales rep Elvis. No wonder why he runs the show there. He is awesome. I called him the night prior to let him know I needed to come in a little earlier than they open. I got there and he was there waiting on me with the car I wanted waiting in the front. He did all the work and I test drove the car and loved it. He called yo make sure everything was going well and I have referred 3 ppl to him and he has offered them the same service. I would recommend Elvis to anyone. He is the number sale man to go to.

Melodie Huckins

8 de feb. de 2014

BUYERS USE CAUTION. I wish I would have read the reviews prior to my purchase. It definitely would have impacted my decision. I also have had a NEGATIVE EXPERIENCE. I found my 2012 Murano online. Made arrangements to purchase 1-28-1014. Everything went well, car was what I wanted, they even drove it 6 hours to me to deliver. The sales guys Jeff and Jacob, very pleasant. The backseat however was missing all 3 headrests on delivery. The sales guys, Jeff nor Jacob, did anything to help me resolve this problem. I had to call sales manager to get them to agree to order them. Was told 3 to 4 days, one week later still no headrests. Called Jacob was told he would find out what was going on and and return call. He did not. Many phone calls to many people to get a manger of parts to tell me they had not been ordered. Supposably they are now. We shall see. Huge danger to my backseat kiddo's who have no neck supports if we were to be bumped. My car is great, but the CUSTOMER SERVICE is definitely an ISSUE here. If I were Clay Cooley I would be concerned about these reviews and what is happening at his business with the CUSTOMER SERVICE. Yes they may sell a lot of cars, but I would not recommend nor purchase again here at this point. No one has even apologized for the negligence.

Sherryward2011

1 de feb. de 2014

The worst service experience of my life. Taking our car in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qualities. We not only had to initiate all phone calls, but were forced to go to the dealership twice for status updates since the service center frequently does not answer the phone.They show no interest in providing even a hint of customer satisfaction. Stay away!

texman

4 de ene. de 2014

Other than the salesman who was passed on to me, coming out to Clay Cooley was the worst buying experience I've ever had! I spoke to and emailed one of the salesman Roddy and drove 35 miles to make a deal and when I got there, he passed me off to another guy who pulled up a truck that was misrepresented online. These guys represent helping people, but when you get there they offer pricing that doesn't even come close to their fake internet pricing, Don't believe the internet pricing when you get there! The prices are never as advertised. I will never recommend this dealership to anyone!

Regina

27 de oct. de 2013

i moved to texas "alone" in march & excited abt my new job at one of the world's leading banks needless to say the car was purchased purchased 3/31 broke dwn April 2nd and "literally" every week after they "fixed" it sitting on 35 in the rain car dead knowing no one and they would tell me nothing is wrong w/ the vehicle lol needless to say i lost my job bc i couldn't there and was 2 days away frm losing my place until i mentioned the name clay cooley and my landlord simply said i understand w/o even heaing what i had been through bcof this car the dayof my grannies funeral i went to pick up my car bc it was broken Again & the rude service manager (Arlington)told me he couldn't not find my car and proceeded to eat his cheeseburger of course i missed the love of my lifesfuneral and now theyhave turned mycar off bc they didn't receive a form frm me but bc my boss knws abt the company my job isn't in jeopardy and im readyto do this voluntary repo ive had my car for jst 7 mths and it has broken down 14 times you do the math dnt be stupid if one car lot can approve you another one can! :) be smart:-)

James & Tracie

24 de oct. de 2013

Buyer BEWARE!!!!! They are WOLVES - N- SHEEP CLOTHING!!!!!

rita

3 de oct. de 2013

I went in to buy a Nissan which I did not like due to bad visibility and just did not like the car so I told them in person the following business day that I wanted the original car that I went to buy and they told me to come back after I got a letter from the bank which would take 10 days but they only said that to get rid of me because I did received the letter the following day and went back to get the car I really wanted but now they made me waste 5 hours and the finance manager suggested I buy another car and keep both. now they wanted more down payment and higher payments. the managers were arrogant! shady looking including the finance guy who wanted to do 2 separate loans with separate banks at the same time when I know I don't qualify for such but he knew I had sufficient down payment.... very disappointed! I even saw Clay Cooley himself walk by me with a bunch of managers or sales people but it was too late to telling my complaint because he had already left!. I would not recommend this dealer to anyone. they take advantage of women by assuring everything would be fine but its all a lie!

maltti326

27 de sep. de 2013

Poor customer service overall. All the staff works here is very very SLOW and Un-Friendly. Very Expensive Parts and Labor... I DO NOT Recommend anyone to do service here unless you want to waste 3 hours for your oil change.

jperez

19 de sep. de 2013

I have a 2012 fiat I went to sevice deparmet to get some repairs done and the service adviser name Val Horwitz he said they can't find the problem and they on have one technical for fiat only that he can work on and these problem with my wen on for a month and they do not offer a rental or a courtesy car so there's nothig that you can't do and the general service advisor name David williams he can't really do anything for...so I don't recommend any one to purchase a Fiat at clay cooley bad experience I had to buy a different brand of car to no deal wit uh this people....

Harka Bista

15 de sep. de 2013

It is the worst place to go for vehicle shopping. 0% customer service. they will sell the car first and totally neglect you for second visit if you have any problems. it looks and sounds like you bought a car worth &25,000 for "As Is". so be careful before you walk in there!!

KierstinS

14 de sep. de 2013

I was a little hesitant to drive the hour to Clay Cooley Dallas based on all of the bad reviews, but I walked out with the exact price I wanted. I found an AMAZING deal online, asked local dealerships to price match, and they couldn't get close to the price that I wanted. They told me to expect to walk into Clay Cooley and have them add random things to the price, but they gave me the exact price on the internet. I recommend Robby Stephans to everyone! He is not your typical, pushy salesman. He is a real and funny man with four children to relate too. I have never had a better car buying experience!

nevershopclay

18 de ago. de 2013

Clay Cooley only deals with you respectfully if you have a certain credit score. Understand people may have credit issues, however it gives you as a person nor dealership to treat people as if they are not as important. My son brought a vehicle there, that he now regrets that he brought it. He had challenges with credit, so he was offered an As-Is vehicle. Of course it will help him re establish his name and credit. But my problem is that the price was jacked up and he was told that he could trade in a year and they would settle on the pay off. I'm like... Really? Even though my son settled, we are not happy with the treatment that we received. I thought it was just me, so I thought I would purchase a vehicle. Sure enough the customer service was HORRIBLE. Once I submitted my application.. Treatment went south, my credit is not the best. But the salesperson has not responded to any of my attempts to negotiate. If you feel that you don't want to work with a certain criteria of credit history I understand, but to ignore people, that is disrespectful and unacceptable. The reviews that I read, are dead on it. They act like vultures and then if you don't have a 600 score, you are kicked aside and mishandled. I will never refer them to anyone.

SimmonsJ

16 de ago. de 2013

I had the most DISTURBING AND HORRIBLE experience of my life with car buying at Clay Cooley Nissan in Desoto, TX on 08.14.13. First they pounded on me like vultures when I drove on the lot, but when I left I was in tears. I was PUBLICLY HUMILIATED in front of everyone in the showroom when I did not agree to the terms of a loan for a car I wanted to purchase. I spent over 2 hours there with this cast of characters trying to force me into buying a car (they kept coming out the "back"). Granted I liked the car but still had to keep things comfortable for me. We agreed on a price and I was ready to sign when I saw 72 written on the paper. I asked the guy what that number was and he said the number of payments. So I said no I dont want a 6 year note. He goes off on this rant about how with my bad credit I won't get a 5 yr note anywhere. Then he goes your the one with bad credit your the one that can't get a car etc. etc. I had even said before all of his yelling that I would be back to look at another car and for them to call me if one came in that fit my budget. He said NO this offer is for right now today only, you either take this or not. I said fine, I won't. And started to leave he then started telling EVERYONE in the show room that I was the LADY WITH BAD CREDIT! It was a surreal experience. He yelled at the guys behind the glass hey look there goes the lady with bad credit. I have heard other stories about this dealership but I saw it first hand. They were like the used car mafia up in there. All the cheesy looking people. The good guy, the bad guy and the "boss". Funny thing is my credit was FINE until I said no to their terms. Long story short. I left and the next day went to CHUCK FAIRBANKS CHEVY and bought a car with a 5 yr note with no hassle and no force. STAY AWAY FROM CLAY COOLEY NISSAN ON WHEATLAND AND I20 in Dallas/Desoto.

humiliatedshopper

16 de ago. de 2013

I had the most DISTURBING AND HORRIBLE experience of my life with car buying at Clay Cooley Nissan in Desoto, TX on 08.14.13. When I left I was in tears. I was PUBLICLY HUMILIATED in front of everyone in the showroom when I did not agree to the terms of a loan for a car I wanted to purchase. I spent over 2 hours there with this cast of characters trying to force me into buying a car (they kept coming out the "back"). Granted I liked the car but still had to keep things comfortable for me. We agreed on a price and I was ready to sign when I saw 72 written on the paper. I asked the guy what that number was and he said the number of payments. So I said no I dont want a 6 year note. He goes off on this rant about how with my bad credit I won't get a 5 yr note anywhere. Then he goes your the one with bad credit your the one that can't get a car etc. etc. I had even said before all of his yelling that I would be back to look at another car and for them to call me if one came in that fit my budget. He said NO this offer is for right now today only, you either take this or not. I said fine, I won't. And started to leave he then started telling EVERYONE in the show room that I was the LADY WITH BAD CREDIT! It was a surreal experience. He yelled at the guys behind the glass hey look there goes the lady with bad credit. I have heard other stories about this dealership but I saw it first hand. They were like the used car mafia up in there. All the cheesy looking people. The good guy, the bad guy and the "boss". Funny thing is my credit was FINE until I said no to their terms. Long story short. I left and the next day went to CHUCK FAIRBANKS CHEVY and bought a car with a 5 yr note with no hassle and no force. STAY AWAY FROM CLAY COOLEY NISSAN ON WHEATLAND AND I20 in Dallas/Desoto.

scam

12 de ago. de 2013

My husband and I saw their online special on their new Altima's and so we went in after confirming with one of their salesman. When we arrived at the dealership the salesman (SETH KIRK) was not very talkative and just answered to what ever my husband asked about the vehicle. After the test drive we went in to talk more about the car and our financing options. Firstly they do not even give u a professional looking quote of the vehicle that would show the breakdown of all the cost components. Second he reassured us that we would qualify for the special offer of 0.0% financing since our credit was excellent. At this point we really thought we were buying this car...he goes back and forth from his desk to the managers inside the office. This was getting annoying as every time he came back he didnt seem like he could do anything for us...he went on about some Nissan tier level which we needed to be on to qualify for the 0.0% financing. He is like you have to had bought like 4 nissans in the past to be on this tier level and to qualify. Then he comes back saying that we qualify for 2.59% but we have to pay a financing fee of 2.59% of the car value which came up to be $512 in addition to the purchase price. At this point my husband and I were very frustrated and knew this was some sought of scam to catch us out on the financing. We immediately told the salesman that we are not interested and that they are cheating innocent people out there. Beware guys their website might say one thing but when you get there they will start adding costs from no where just to make up for the discount. I would not recommend them to anyone. Extremely poor business skills. I mean do they even have a hiring policy or do they just employ any fellow off the street!!!

Perley

10 de ago. de 2013

I negotiated a price for a 2013 Altima over the phone with Robert Edwards and Daniel Brown. On the way from Plano I called the dealership and spoke with Robert Edwards telling him I was on the way to buy the Altima. He said he would pull the car up front. When I arrived I was passed off to Les Hopkins who informed me that the car I thought I was buying wasn't at the dealership. We walked out and drove to Don Davis Nissan in Arlington and bought the car. Don Davis is really good, by the way.

dhaas

17 de jul. de 2013

On first visit, they were very busy but James made sure to take care of me when I was there. The following day, Richard called me to see if there was anything they could do to win my business. I told him the deal I wanted and he worked to make it happen. I returned to the dealership and he held to his word. I am a buyer by profession, so I am not an easy person to sell anything to, and I am highly critical on retail experiences. I wouldn't be writing this if I hadn't been given a high level of service. The day after I took delivery, I took it back to have the tire pressure adjusted, and you would have thought I had been a VIP-I called James ahead of time and he had a guy waiting to take care of me. I will say their follow up was as good as when they sold me the car, which is unusual these days. Kudos to James and Richard for making my experience a pleasant one that left me with a car I love.

sid_cintron

15 de jul. de 2013

I was very disappointed when I was scheduled to meet Daniel Brown at the dealership on Saturday July 13th, 2013 and discovered that he was not available. I was told by sales manager Les Hopkins that he was not even a sales person, but, rather an appointment maker. I was also disappointed to discover that the car we spoke of was not on the lot for a test drive. It gives me the distinct impression that this dealership has deceptive practices designed to lure people in under false pretenses. needless to say I will not be purchasing a vehicle from Auto Nation Nissan Dallas.

Mrsbanks

3 de jun. de 2013

Ghetto and unprofessional. No consideration of customer's time and will say anything to sell you a car (if you'll buy it) with the highest interest rate possible. The sales team is friendly as long as you're there to make a purchase. The service team is unprofessional and the finance team makes you feel of little worth. What's strikingly odd.. I was approved and financed for the vehicle of my choice at the price I wanted. But I was observant of customer service, or lack there of, with other customers. Watched how the finance team disregarded those of non credit worthiness. Even the service after I left and returned to complete other tasks was horrible... horrible, horrible, horrible...And now that my sale is complete with, I feel uncredit worthy with how they push me off, lie, walk by me when I'm sitting in the lobby for help for almost 4 hours before even being acknolwedged while I watch the person I'm there tospeak too walk back and forth to the cash office to fix plates and plates of food that was obviously bought for the employees. (Which apparently happens often because I recall the day of purchasing my car, they were bar be cuing and even offered me a plate. Like I said earlier, as long as you're credit wirthy or there to buy, they service is ok)Even the receptionist answers the phone rudely and places you on hold abruptly without cortesy of giving you the option to call back. I've called for the same reason 6 times in a row on the same day and each time, I'm placed on hold and transferred to an extension that rings, then tellsyou noone is available to take my call. It won't allow you to leave a voice message, and it hangs up on you!!!

Nettiebug01

23 de may. de 2013

I am so estactic with the purchase of my 2023 Nissan Altima. It has all the "bells & whistles" I like in a car. Many thanks to James Benjamin, my salesman for making this happen.

Duncanville City Gov

20 de may. de 2013

My name is not important. I was recently in the market for a new car. I literally shopped at three different stores before I got totally discouraged in the buying process.. A friend of mine had a good experience with Clay Cooley Nissan so she gave a sales mngr (Robert Spivey)my phone number. A couple of days later a very professional gentleman called me. I told him my situation. He asked me( as if he already knew) how many dealerships have I shopped. He told me that Clay Cooley Nissan prides itself in great customer service and that he wouldn't bring me in if he didn't think that he could help me. Giving me some pitch about Clay Cooley Nissan being the number one nissan store in Texas...:/ anyway... I gave him some info but didn't have any intention to go to the dealership. I told him what type of car I WANTED and he responded with asking what type of car did I NEED. The next hour or so he called and left me a message stating " lets do business". I was skeptical. I acted as if I wasn't excited but I was kinda jumping inside. When i got off work I said what the hey, I got nothing to lose.. I was in the dealership for approximately one hour and drove home in a brand knew Nissan. Contrary to popular opinion, Clay Cooley Nissan is an honest dealership. The sales mngr Robert and his salesman Chase was a little upfront but i can appreciate there straight forward approach. They helped me when I was turned around by several other dealerships.. Thank You Clay Cooley!!!

mysterygenie

10 de may. de 2013

My experience with Auto Nation, especially Mark and Scott, was the best experience I have every had purchasing a vehicle. I was treated with such respect and friendliness...it was unbelievable. They went out of their way to make my purchase of a new vehicle (something that I thought was impossible) happen. Mark and Scott are the type of salesmen that make people want to purchase a vehicle from the dealership. Also, the finance department is the best. I was treated like a real person by them and they went above and beyond to make my purchase happen. My whole experience was the best and I will never buy my car from anywhere but Auto Nation....They are the best in the business!

rogerlan

9 de may. de 2013

Robert was very knowledgible of the Nissan Leaf and did a great job meeting my pricing requests.No pressure and hard working. The Leaf is a great product but requires many questions to be answered due to the differences between electric and gas cars. It is hard to go into a change in the car you drive without having someone with expertise in these cars to be there when checking them out.Robert has that level of expertise on these. Thanks!!

Brad

22 de abr. de 2013

As smooth as any vehicle purchase experience I have ever had. The salesman Larry White was outstanding! He was very professional and cared as much about getting me the vehicle that I wanted as he did about the sale. The dealership was very tidy and I liked the customer friendly layout. They made sure my new truck was clean and ready to roll when the purchase was completed. I was very impressed that they had a person come out to the truck with me after the purchase to setup my cellphone to work with the bluetooth on the truck radio, without me even having to ask, now that is going the extra mile for the customer!!! I will recommend Larry and Clay Cooley Nissan to my friends and family.

cruising81

9 de abr. de 2013

After the sale is the issue! After numerous years of supporting this dealership I have finally realized that I do not matter. My money can be spent elsewhere. If you go for service be careful and stay on top of what is going on.

MDCDALTX

4 de abr. de 2013

Although it was a pleasure to be greeted by you again this evening at Clay Cooley Nissan, I must admit my second visit to your location was far less satisfying than my visit just 48 hours prior. Salesman Ken Williams, myself, and Sales Manager Robert Spivey had a productive session on Tuesday night in which I drove a 2013 Nissan Rogue SV AWD. We agreed on a price of $19,900 plus TTL at that time. And while I did not commit due to the fact that I had a few more cars to test, he informed me that it was "relatively safe to assume" that if I came back before the end of the week that your offer would be the same. He even said "Ken is my witness". It is 54 miles round trip from my home to your location. I have now driven that twice, despite the fact that there are much closer Nissan dealerships to me. I returned to CCN 48 hours later, check book and well qualified credit in hand, ready to buy. I TOLD YOU when I came in that the $19,900 was the right price for me and Robert said "Great! Let's do business!". I had decided on giving up the AWD and trading in my car instead of handing it down. I settled on a car with Tim (Ken was apparently off) and was all set to begin. Another sales manager came out (you were conveniently busy...starting to see a pattern) and told me that the lowest he could go on the SV FWD was $21,441 plus TTL. What??? A car that has a sticker price LESS than the one I initially looked at is now $1,541 MORE than what we talked about? How is that right? Sayid (?) said "you didn't take the offer on Tuesday and this is the lowest I can go". Obviously, it isn't or you, Robert, wouldn't have offered me the $19,900 rate. And if you had just been honest (a huge leap for your industry, I am sure) that you were no longer able to honor that, I would have saved two and a half hours of my life---and Tim's, who was showing someone around without getting full commission. When it came to my trade, he offered me $1,000.00. I told him that part of the reason that I decided to trade in was because Clay Cooley offers a minimum of $3000 for ANY trade, ANY condition, drivable or not. He asked me "where did you hear that?" What, again??? A sales manager who doesn't know their own ads???? Surely if Mr. Cooley spends the amount of money on ads that Tim says he does, your sales managers would be aware of what is out there. I told him a co worker saw the ad on TV and I called and confirmed it---in fact, the lady I spoke to offered $3500 as your minimum trade. I quickly realized that Clay Cooley does not intend on honoring any ads unless the customer asks about it.Cut to Tim, who is CLEARLY embarrassed because he knows you all are trying to screw me, now being asked to show me even LESS equipped cars in an effort to get me to the rate that you and I discussed. The sales manager comes back and says the $3000 trade in *is* correct, but he would have to INCREASE the price of the car (again) to compensate for the trade, and it would be better for me to take the $1000 trade and pay the $21,441. I said, "it would be better for you to honor what I was told 48 hrs ago." His reply? "I've never seen a price that low for this car. We must have been desperate for a sale. We aren't desperate tonight". I am not desperate either, and I do not appreciate being taken advantage of. You had a customer in your house ready to pay you $20,000 and you let them leave because you would not honor your word. What was it you told me on Tuesday? Oh yes, "we will not lose you due to price". I guess that was false too.The only thing I was desperate to do tonight was rush home and pen these thoughts to you. Between Monday and Wednesday, I was not treated better by any other dealership. You made the car buying experience fun, relaxed and seem trustworthy. This is part of the reason I came back. Your dealership's complete turnaround two days later is the reason I walked out. Make sure you ALL ask about the trade in offer, and the fact that $19,900 really IS the "lowest" they will go on the SV AWD. That way, if you are offered more, they can walk away too.

Martania Harris

2 de abr. de 2013

I purchased a 2013 Nissan sentra and I had a trade in but my trade in was in the shop. my sales man Kevin Holloway informed me I could still trade it in. I asked him for the paperwork he advised me there was no paper work for my trade it. When I got my car out the shop I turned my keys in Kevin and ask for the paperwork again he told me nothing needed finance will take care of it. I started getting calls about my trade in so I was calling and texting Kevin and each time he had different lie planned out said finance was beind. I decided to call a manager and that is when I he lied and told them he told me he would sell me the car with no trade in and he does know where my vehicle is and I did not turn my keys in. No one helped me at Clay Cooley Nissan they all took his side and my trade in is missing! Kevin Holloway lied and committed theft on my vehicle. legal actions is being taken.

melmarengo

26 de mar. de 2013

I had a great experience at AutoNation Nissan. In fact, the salesman (Anthony) knew before I did which vehicle would be a better fit for me because he listened to what I needed. This is my fifth Nissan vehicle and this was the best experience I have ever had buying a car - I will definitely use this dealership in the future and I highly recommend them.

unsatisfied

23 de mar. de 2013

The service at Clay Cooley Dallas is HORRIBLE.. I filled out a credit app online a week ago. The next day I was called....asked to come on in...and pick out a vehicle. I came in Wednesday, and was thrown around to a million different sales people before I decided to just leave.....after 3 hours. Ridiculous!!! A day later, I received a call saying.... the deal was approved...come on in. Ithought...GREAT... maybe with the deal already approved, I wouldnt come in and wait another 3 hours to get my car.. I arrived tonight..was given a whole new sales person... who had no clue about me..or any paperwork, approval, ect.. Finally , a manager comes over and says someone elses information was in my file....Really???? Another wasted trip! NEVER AGAIN!!!!! Horrible experience. Someone needs t teach these guys what customer service is all about

critical_critique

20 de mar. de 2013

We were going to purchase a 2013 Titan from them. We live 2 hours away so the negotiations were going on over the phone. After we had come to an agreement, been told the financing went through, and told them we would be coming the next afternoon, they sold it out from under us 5 hours before we got there after working on this agreement for 3 days. I would never recommend this dealership.

eproa

3 de mar. de 2013

I went in for a tire that had gone low 4 times the last 24 hours. Took it for service. Daniel claims there is nothing wrong with the tire, but I'm now stuck in Shreveport with a flat tire on a Sunday. The same tire. I will never recommend Nissan while this problem persists.

S Rodriguez

10 de feb. de 2013

My husband and i left this dealership a few hours ago and were very unhappy withe the sales attempt on the managers end. The first gentleman to help us was respectful and helpful, but when it came time to bring his supervisor in everything went downhill! Unfortunately I didn't get either of their names as they failed to provide a business card. This "supervisor" was rude, disrespectful, and didn't hesitate to agree with me when I suggested taking my business elsewhere. We have dealt with many dealerships in our time and understand the negotiation process that goes on, however we have never encountered this type of service. Although, we were referred to the dealership by a friend we are very unlikely to refer or return here! Again, even though it was a busy day on the lot our initial salesman tried his best to help us and is unfortunate that he lost a sale due an arrogant and unhelpful supervisor.

Anonymous10

10 de ene. de 2013

This is not my first time with Clay Cooley Nissan they gave us the same courteous experience each time. This is our second car from this store and they were so nice and helpful. I plan on bringing my son back so that he can purchase a car from them.

klhaymon

18 de dic. de 2012

I visited this dealer in Mid-November. I didn't want a Nissan but they had a 2009 Mini Cooper on the lot. When I started the car, the tire light came on but we went on the test drive anyway, the car was great for a used car, less than 30k miles but the bad tire was only the beginning of my experience. When told the price, it was inflated...severely. They were asking 22k for a 2009 Mini, the same base model 2013 is 21k,brand spanking new. When I asked if the tire would be replaced, I was told I would have to come up with an extra down payment...needless to say, even after being approved, I left the car there. The sales experience was horrible, I was there nearly all day and even when I told them I had to leave to go to work, they ignored me. I had to hunt the keys to MY car down and demand them just so I could leave.Ridiculous prices.Inconsiderate of customer's time.I would never recommend them to anyone.

Josecardona

27 de oct. de 2012

I have purchased cars in the past but hated to go to dealerships. I decided to stop by the Dallas location I worked with Dean Aikins. And wow I was very pleased with the hole experience. Before you decide to buy a car somewhere else stop by and see Den Aikins. He will help you find exactly what you are looking for , work hard to get you the best deal and best of all NO pressure. Check him out you will not regret it.

Fedexman1

16 de oct. de 2012

I have had a really great experience with purchasing a new vehicle. This is my first time buying a new car,I have always bought preowned. George is really a great salesperson,very friendly.

HBManess

14 de oct. de 2012

My husband and I had a great experience at Bankston Dallas! This is my second vehicle purchased from Bankston Dallas, and we would recommend this dealership to anyone looking for a new car.I began my car search online looking at their inventory.. Mr.Aikins responded very quickly with helpful information, and setting up a time to come in. Even though I literally rescheduled my appt. 2 or 3 times, he continued to have a positive attitude, and went the extra mile as a sales associate. When finally arriving at Bankston, Dean helped us locate vehicles that we wanted in the price range we could afford. He made the experience extremely pressure free, and easy.We liked our first car buying experience at Bankston, and this one was even better. A big thanks to Bankston and Mr. Aikins for their dedication to customer satisfaction. Finding a car salesman with an easy going attitude who was able to create a stress free environment was wonderful. Looking forward to continuing working with Bankston in the future.

raddison323

10 de oct. de 2012

This is the dealership from hell. They will try and run your credit before they will even show you the price of the car.They say this is the law but take note people that this practice is illegal and sets up the customer for failure. I have also had to deal with these buzzards before with my last vehicle. They did shoddy craftsmanship and put aftermarket parts on my vehicle without permission. Also, they will leave your vehicle unlocked with the keys inside.They also act like it's the end of the world when you come in for a oil change and find absolutely anything to charge you for. Do NOT waste your time or money on these laughable caricatures of car salesmen and mechanics.

cozart1947

10 de oct. de 2012

Purchased this car through USAA Buying Service. USAA sent my request to three dealers. Within minutes of entering request to USAA, I received a phone call from Dan Brown. Dan did the initial work to find the exact car I was looking for (2013 Nissan Altima SL). I specifically wanted an Altima with the Tech Package (Navigation, XM-Sirius Radio, and some other things), mainly to get the larger console display. Of course I also had a couple of desirable colors in mind. After Dan located the car I was looking for, Kimberly Lawrence worked with me to get a deal closed. At no time did I feel pressured. They met all my requirements and needs at a great price. I've been driving the car for just over two weeks and have about 1,200 miles on it. It's a great car, and Bankstan Nissan was a great car buying experience. I would recommend them to anyone.

rherb27

10 de sep. de 2012

I went to this dealership for something as simple as a low pressure light it took them 3 hours to do nothing for me. I had them put my tire back on and left. I had gone there the day before with the same problem and they said nothing was wrong the light came back on so I went back again and Chris was so darn rude and defensive. I asked to speak to the manager who happened to be Robbie and he refused to see me. Yet he was able to speak to all these customers who came in after me. Just horrible customer service dont waste your time.

Msphawkins86

31 de jul. de 2012

I really liked the environment. The people was very nice. The salesman I worked with name is Tony Gadsona. He was great to work with. What I loved about him most is he took the time to work with my negative factors and made sure I walked out with a vehical at a reasonable price. it was a pleasure doing buisness there.

ckgcesmith

5 de jul. de 2012

We purchased a new Nissan Xterra from Bankston and it had a couple of minor factory flaws. We live in Houston so the dealership assured us that Mossy Nissan in Houston would take care of us. Bankston gave us a contact person and said Mossy was informed and we were ready to go.I made an appointment with Mossy Nissan in Houston, took the vehicle in and they had no idea what I was talking about. Bankston had not contacted them, ordered the part; NOTHING! Then, they wouldn't return my email or calls. They were happy to sell me the vehicle but the after service was awful.

joey07

2 de jul. de 2012

Mine is the tired old story of a car dealership pulling the ole switcheroo and trying to cheat someone (that would be me) out of hundreds of dollars. Salesperson and I agreed on a price and rate. I get into the financing dept. and am signing the mountain of papers to close the deal and notice that the rate on the paperwork is nearly three times the rate that I was quoted verbally (1.9% vs. just under 5%). Of course, they claim it is just a simple mistake, and then say that Nissan WOULD NEVER ALLOW them to sell that particular car with the 1.9% rate. If another dealer hadn't already tried to pull the exact same scam on me in the past, I probably would have believed the BS and given them the benefit of the doubt. But luckily I was wise to the scam. They tried and tried to sweeten the deal in some way to make me happy, but since I knew without a doubt that they had tried to screw me out of all that money, I was having none of it and walked out. (Oddly enough, they miraculously COULD offer EVEN BETTER than the 1.9% rate that moments before they said Nissan would NEVER allow them to do if I would only stay and complete the deal. The rate just kept getting better and better the closer to the door I got. Had I not understood how morally bankrupt what they were trying to do was, and that they had probably "stolen" hundreds of thousands of previous (and future) customer's money doing it, I might have turned back around, agreed and signed. I'm sure lots of people do. Than again, probably lots of people sign the paperwork without realizing that the deal they are agreeing to isn't the same as the deal that was verbally offered.) One salesperson even said to me, "I don't understand why you are so upset. This happens all the time." In other words, it's apparently Standard Operating Procedure at Clay Cooley Nissan to offer one set of terms in the verbal deal then produce paperwork that doesn't reflect it. My advice to anyone that considers dealing with the people at this dealership...DON'T. If reading my story doesn't scare you away, look VERY CLOSELY at your paperwork...read each document intently and find out for yourself exactly what you are agreeing to BEFORE SIGNING ANYTHING. I really liked the Nissan I was about to buy. But I would not consider putting even one penny into Nissan's pockets if this is the kind of conduct that is allowed (and probably encouraged) to go on at their dealerships. There is one thing I don't understand though...why is it a felony crime to steal hundreds of dollars from someone's home, car, wallet or purse, but car salespeople do it daily and walk the streets with no fear of legal repercussion?

msbridney

1 de jul. de 2012

This is the most honest and geniune car dealership I have ever been to... They take their time and get to know you, what you like, and are willing to work with any situation and are very humble. After I filled out the application, Dean called me back and told me I was approved. I was shocked because I didn't have the best credit in the world but he promised me that I would be fine and that he would take care of me.. 2 hours later, the General Manager called me and personally thanked me and was very humble.. I was shocked not many GM's do that. I get there and Dean couldn't assist me so Anthony(Tony) assisted and he couldn't be more honest. The car we actually saw was online a trade in lemon and he would never sell that car, which let me know he was honest. There was no sales pressure and I was confident they had my best interest! I drove off in a Altima for my exact budget. If you tell them your budget they find it! They didn't try to talk me into paying anything extra or getting something better. BRAVO GUYS!! I'm sending a lot of people to ya!

Tweeza817

22 de jun. de 2012

I've purchased two cars from this dealership and each time the service has been impeccable! My most recent purchase was a 2006 VW Passat 2.OT that needed some body work done. Kimberly was fantastic and patient with me as I showered her with questions and very prompt at updating me on the status of my car. I would definitely recommend this dealership for its friendliness, courtesy and attention to detail. Excellent service after the sale! Go by and see Kimberly Lawrence, you will not be disappointed! Tell her Hail-E's mom sent you!

Cliles7130

7 de abr. de 2012

Very great service, best experience I've ever had anywhere definitely recommend this dealership and Les was awesome he was extremely helpful and made my experience there great!

RalphVanNoy

2 de abr. de 2012

My wife and I have been buying cars for well over sixty years and we've never received service like Jeff gave us, he was a step above all of the other dealers we worked with. The entire staff was helpful and friendly, but Mr. Files took it a step further and took care of us like we were family. He's an exceptional young man and he fits in well with the Bankston outfit.We're customers for life thanks to the care Jeff and Kyle gave us, we will be recommending everyone we know buy a car from Bankston Nissan!

cara13xxi

28 de mar. de 2012

I took my mother to help her buy her first new car in over 20 years, we had just visited the Dallas Auto Show and there were 4 cars (all different brands) that she wanted to test drive before making her decision. As usual, as soon as we pulled up we were attacked by vultures - but this happens at every dealership you visit - we ended up with a very nice salesman named Jeremiah. We were very upfront with Jeremiah that we were only there to test drive and that we would return once a decision had been made. Though he was not very knowledgable about the vehicle, he was very pleasant and that helped to ease my mother which in turn made me happy. After our test drive he wanted us to take a moment to meet with his manager - Mr. Sawfor (this is where the problem began). We also told Mr. Sawford that we were just here for the test drive and that we would return once she had driven her other 3 options. Mr. Sawford then asked what he could do to earn our business - I jokingly said "sell me that car for $15000 (MSRP was 18,490) and I will be back with my husband to get it!". Mr Sawford consulted a moment with Jeremiah in regards to the price of the vehicle as well as the trim package and the year (it's a 2011) - he then told me that if we still wanted to drive the other vehicles that he encourages it because he knows that their product is better, and that if I return that same day to buy it - he will sell it to me for $15000 and that includes TT&L. I agreed - Jeremiah hid the car so that no one else would buy it and my mother and I went to do another test drive. Mr. Sawford was correct - my mother thought that their product was better than the others, however it was now 8:30pm and Clay Cooley was closing for the night. We called Jeremiah to let him know that we would be by first thing in the morning to buy the car.Day 2 - My mother, my husband and I went to Clay Cooley *cash in hand* to buy the car. Jeremiah once again was very friendly and he set us up with the financial guy to work the numbers over - long story short Mr. Sawford was brought in to "verify" that we did indeed have an arrangement - and Mr. Sawford says "no ma'am, I said 'what if' I could get you the car for $15000" which is not at all what he said and Jeremiah knew it, but was too afraid to speak up (this I understand, it would probably have meant losing his job). Mr. Sawford told us that Mr. Clay Cooley himself was here today and that Clay Cooley would fire him for selling that car so cheap -- of course as he is telling us this Clay Cooley walked by talking to another staff member about the helicopter that he was fixing to buy. Basically it was all a bunch of lies to get us back -- I understand that car dealerships are typically this way -- but I purchased my Nissan a year ago from Don Davis Nissan and had a wonderful experience with no lying involved. Needless to say, we will be visiting Don Davis this weekend to purchase my mother's new car.

ClayCooleySUX

22 de mar. de 2012

BUYER BEWARE! They will do anything just to get you into their dealership. Then once you arrive, they will manipulate you to try to do the deal with them. They changed the numbers on me like I was stupid. I got up to leave &amp;amp; they told me they LOST MY CAR KEYS!! You talk about MANIPULATION! DO NOT DO BUSINESS WITH THEM. THEY ARE UNETHICAL, MANIPULATIVE, NUMBER CHANGING CHEATS!! Not to mention, they can not keep people working there. I scheduled an appointment and had to reschedule. When I rescheduled they guy I was working with was already gon in a little over a week. Just try setting an appointment with them to see if the sales person you were working with is still there in a month. But then again who would want to work in a manipulative environment that rewards the above mentioned behavior... BUYER BEWARE!!

kimmalone

29 de feb. de 2012

I was very satisfied with Jeffrey Files he explained everything about the altima from the hood all the way to the trunk. He knows the nissans products. My experience from the beginning to the end was wonderful. Kyle Vaughan in financing was wonderful also. I left the dealership feeling great and i will tell people about my experience and recommend this dealership to my friends and family. Actually i have already been bragging on the people at the dealership. THANKS FOR BEING SO WONDERFUL!!!!!

Mhiggs0513

27 de feb. de 2012

I have to say I have had a great experience with this dealership.The customer service by far is the best ive seen.Jeff is an excellent sales representative and I would recommend him to my family and friends for a future car purchase.

ar90lmh

18 de ene. de 2012

My salesman, Jeff Files, was wonderful. He took the time to help me find a vehicle with the options I needed that would fit into my budget. He made the whole process of buying a new car a much better experience than I have ever had from any other dealers.

PhilliesGuy

29 de dic. de 2011

My wife and I came to Bankston Nissan due to a poor experience with a competitor. We put in an inquiry online and Jeff followed up with us on a Juke. He was enthusiastic, knowledgeable and a pleasure to deal with! Yancey (New Manager) helped as well and both representatives gave us reason to come back! We'll be Bankston customers for life, thanks again, guys!

teri0728

5 de dic. de 2011

Mike was quite attentive and polite. He explained what was going on in LAYMAN'S terms for me, and showed me a credit I had coming (which I didn't know about).

pkelley

24 de oct. de 2011

My experience at Bankston Nissan with Jeff was absolutely awesome! He was really great at explaining everything to me about the vehicle yet not being pushy at all. Of all the experiences i have had purchasing vehicles in the DFW area this one was by far the best! No hassle and really a joy to work with. I would highly recommend Jeff and Bankston Nissan!

Walden17

21 de oct. de 2011

Kerry, was by far the best salesperson me and my wife have ever met. He was friendly, non pressuring and very very helpful, he didnt try to sell us anything we did not want but he thru out the options for us. He said Clay Cooley Could beat the other guys price and they did just that. Even though the other guy already gave me a great deal Clay Cooley was able to beat it. Kerry's Proffesionalism and just everything about that car buying experiance was great. Clay Cooley's website claims that they want to make you a repeat customer is true. We are sold as far as car buying goes and sticking with Kerry anytime we want to buy a Nissan. If it ever came down to it and Kerry and Clay Cooley were a little more on price than a nother dealer id still stick with Kerry and Clay Cooley, you can not beat the car buying experiance they offerd me and my wife are still in awe at Kerry's proffesionalism. Chris W. Cedar Hill Texas

Mavsfan

19 de oct. de 2011

Purchased new Rogue was given two keys from dealer. The following day discovered one key did not work. Immediately contacted dealer being that vehicle had just been purchase the night before. Was basically told I was on my own key was not covered under 90 day warranty. After stressing vehicle had just been purchased and key given to me by the dealer and was not working dealer SHOULD fix. Was told my options were to go to walmart and purchase battery at my expense and see if that worked or take in to service dept and be charged. Charged to have something fixed that NEVER WORKED. I have 3 words for any potential customers of Bankston Nissan Dallas and they are &quot;DON DAVIS NISSAN&quot;!!!!!!!!!

dougbon

11 de oct. de 2011

I went to this dealership to purchase a car for my daughter. It should have been a done deal because she had already had conversations with them, and since the car was in limited supply they already had a non negotiable price. As soon as I told them that I would give them a check for full payment, you would have thought it was all wrapped up.Just sign the papers and go, right, No, for some reason, they decided it would be a good idea to keep us at their dewalership for 3 unnecessary hours. During this time, they let us "test drive" the vehicle, but failed to check if it had any gas in it, which it didn't, so we ran out of gas less than a mile from the dealership. I had to push the car into a nearby station. Of course I was compensated for my gas purchase, but please note, if not for the love of my daughter, I would have squashed the deal right then. Upon our arrival back to the dealership, they asked aabout our trade-in, and insulted us with a less than blue book offer for it, and then while they made us wait, they came back 3 times with addditional offers which may have been less offensive, but nowhere neaz the value of the car (another waste of my time, and once again I had to confirm how much I love my daughter to continue). Oh, and sometime during this continued waiting period, they decided they needed to run a credit check on both my daughter and me, even though I had told them this was a cash transaction. The word DUH comes to mind and once again, they really played on my love for my daughter. Finally they took us in to sign th papers and pay for the car, and although the young man who did this seemed disintersted and incompetent, he muddled through it somehow. Finally, they let this other guy explain the features of the car and after at least three hours too long, we were able to go. So you see I would never ever buy another vehicle from Clay Cooley Nissan. And I don't think they care rather or not I do.

tmlopez

8 de oct. de 2011

Good service, nice people, timely. Like taking my car to the delaership as I feel more comfortable with them servicing my Nissan vehicle. Keep up the good work.

multi095

7 de oct. de 2011

I've been dealing with Clay Cooley since UrbanNissan closed. They're friendly, professional and more than willing to help. One afternoon (late) I somehow managed to have my debit card slip behind the cover on the center console. I couldn't get it out no matter what and thought I would have to break the cover. I drove into the maintenance area probably just at closing and the gentleman was so nice and managed to get the card out without damaging the console cover. He was really nice and acted like this was something they handled everyday. I was definitely pleased.

214pmrich1

5 de oct. de 2011

I brought my 2010 Murano in for service. Ruben noticed me looking at the White CC. I bought it. Pat in service did marvelous making me happy. Pat when up and beyond the call of duty. I really would like to know that he was commended for his extra customer service skills.

bfoley

2 de oct. de 2011

Mr. Brown was a greast help in getting me into a new car. I came there hoping to get a good used car, when it looked as if that wasn't going to happen the second in command came through for me and I am internally grateful. Thanks to all that made my experience at your dealership great. Barbara Foley

morgan1757

30 de sep. de 2011

First told me 1 1/2 hrs to make a key told them I didn't have that muchtime, he talked to manager said he would get out in 30 mins or less. 1 1/2 hours later and attempts at selling , oil change, inspectio, remote. And on and on and still don't have car. Also won't give estimate when came inbut just quoted me my bill, $35 for key, 110 labor. I will never come back here or efer anyone here.

Icehousewater

29 de sep. de 2011

It was a great experience . My saleman was very intelligent on the cars that he show me, very detail on everything the car had to offer me

Essie Montgomery

19 de sep. de 2011

My experience with Mr Michael Fry was extraordinary,His customer service was about expected. He went about and beyond to make sure I received the best deal possible and the car I wanted,for that I will always let all my family/friends know about Clay Cooley Nissan Dealership.

hun4ever

27 de ago. de 2011

I hate this dealership, they sold me a car that I loved at a very high price. Buyers Beware do your research really well before negotiating the vehicle that you like. Nissan has one if the most beautiful cars around but dealerships like Bankston Nissan of Dallas will spoil the happiness for you by selling the car at a very high price and conducting business in an unethical manner.

370chick

18 de jul. de 2011

My mom purchased her last vehicle, a new 07 Xterra from Floyd McGriff and had such a wonderful experience, when it was time for me to purchased my 370, there was no question to who I'd buy it from. Floyd kept my up to date and current on the location of the vehicle and estimated time of arrival. He also made sure I had a temp car until mine arrived at the dealership later that evening. Top notch experience!!

Okie chick

16 de jul. de 2011

This is the worst car buying experience I've ever had!! We bought a new Nissan Altima. 1st thing..the car we wanted had a dead battery. So instead of putting in a new battery, they spent FOREVER testing the bad battery. They kept telling us the car would be ready in a few more minutes. I must have heard that at least 10 times!! After they finally figured out it had to have a new battery (this is after sitting there for 2.5 hours), then they needed time to "detail" the car. I told them "Do not clean it - it's brand new - I'll clean it when I get it home." We live 3 hours from Dallas. They still didn't bring the car. It's over 100 degrees, so there we sat inside - now 3 hours. I finally told them "if the car is not here in 10 minutes, we're tearing up the check and leaving here without the car". So they finally brought the car. They said to bring the car back and they would give us a tank of gas for all of our "trouble". I told them NO THANKS - I would NEVER be back!We paid cash for the car, so after writing them a check for $28,000, (which included a $100 hidden fee for "paperwork" (WHAT paperwork - we didn't finance it and have NO paperwork), we asked for the title. They told us they would send it the next day to our tag agent in Oklahoma. It has now been 3 weeks and still no title. We can't tag the car and after numerous calls, keep getting the run around.So we spent over 3 hours at this place for no reason, making us get home after 10 PM, exhausted & frustrated and we STILL cannot tag the car. HORRIBLE, HORRIBLE NIGHTMARE DEALERSHIP!!!!!!!!!!!!!!!!!!!!!

rehilliard

27 de jun. de 2011

One of the best car shopping experiences I have ever had. Keith was simply fantastic as he guided us through the sales process and he has been great a following up to make sure we were happy after the sale. Brandon was extremely helpful in helping us find the best financing deal for our purchase. I plan to make my next purchase from Clay Cooley and I will be sure to ask for Keith.

Gwill-Maxima

25 de jun. de 2011

To Whom it may concern,I arrived at Clay Cooley Nissan at around 13:00 on Saturday June 11th 2011. I worked with Salesman Dereck West and finalized financing for a 2011 Maxima. Prior to accepting delivery and leaving the Dealership; I discovered several major scratches on the top right trunk area.I informed Larry Crop and Gus Magriff of this problem; I was assured they would in good faith have these scratches removed at no cost to myself. Larry was going to call me and arrange a rental next week. I took them at their word being in good faith; thats the only reason I accepted delivery of this new 2011 Maxima and took it home that night. Larry called on Tuesday June 14th and made arrangements for a rental vehicle for Thursday June 16-2011. I arrived on June 16th around 18:00 and Larry had the rental car ready. I was loading it with my things and Larrys manager Matthew Crusak steps in. He said we can fix this right now and asked me to wait. I asked how long it was going to take? Matthew said about thirty minutes. I told Matthew/Larry that I would get something to eat and come back. When I arrived back at the dealership; the scratches were still on my vehicle and very visible. I told them this wasnt acceptable and I expected them to honor their word and have these scratches removed. I was asked again by Matthew/Larry to give them an additional thirty minutes. I went home and received a call from Larry about one hour later 20:00. Larry claimed the scratches had been removed and asked me to come back to the dealership and pick up my vehicle. I arrived back and discovered the scratches were still very visible and hadnt been removed. Again; I told Larry this wasnt acceptable and I expected them to honor their word and have these scratches removed. Larry said take the rental home and well get it fixed tomorrow Friday June 17th 2011. Ill call you tomorrow and let you know weve finished youre car and that you can pick it up. Larry called about noon and I arrived back at the dealership on Friday June 17-2011 around 18:00. I discovered the scratches were still very visible and hadnt been removed. Again; I told Larry this wasnt acceptable and I expected them to honor their word and have these scratches removed. Larry went and got his manager Matthew and asked him to come outside and discuss the issue with me. I was shocked and disillusioned when Matthew started yelling at me like he was disciplining a two year old child. Theres nothing else we can do but paint the entire trunk; repeat what I just said. Again, I told Larry and Matthew this wasnt acceptable and I expected them to honor their word and have these scratches removed. Matthew put his hand on my shoulder and tapped me twice as he walked away. Shouting; Im not going to do anything and you have the car as is. Larry then turns to me and follows Matthews lead and says; Gregory theres nothing else we can do and you have the vehicle as is!!!!This was an additional insult; my physical space was invaded by Matthew putting his hands on me and touching me in that inappropriate manner. Matthews manager Gus Magriff came outside and I explained the issue with Matthew and Larry. I reminded Gus of my showing himself and Larry the scratches on the night I took delivery. Gus had given his word they would have the scratches removed. Gus said; Gregory well properly get this issue resolved, give us tonight and keep the rental. I then received a call on Saturday from Dereck around 13:00; stating theyve had the scratches removed. I arrived back at the dealership on Saturday June 18th 2011 and the scratches were finally fixed. This was a very unprofessional manner in which I was treated; after choosing to purchase a new Maxima at Clay Cooley Nissan. The fact that Matthew is a manager is at best a poor reflection on this dealership and ultimately Nissan. Ive been asked by other co-workers and family about where Ive purchased my new Maxima. Based on my experience dealing with Matthew and Larry; Ive not been able to recommend any of them visiting Clay Cooley Nissan. The likelihood they too would be subject to this same type of unprofessional treatment and talked to like a child and touched in that same inappropriate manner. Im sure others have been treated the same way by these two; but not all customers will follow-up writing about their experience. Disregard the names may be misspelled; based on the spelling I was given by Dereck West.Clay Cooley Overall Rating: DDereck West: Excellent=AGus Magriff: Excellent=ALarry Crop: Poor=D-Matthew Crusak: Negative Poor=F-MinusSincerelyGregory WilliamsSoftware Engineer

torr3537

18 de jun. de 2011

I have worked with kevin for several years I have always had the best service experience possible. I appreciate the fact that kevin always informs me on what is taking place with my vehicle. Kevin has never tried to sell me something that is not needed on my vehicle. In fact if their is a repair needed and he thinks it can wait he always leaves the option to have the work done up to me. FYI, if Kevin leaves my service goes with him.

myjohn

9 de jun. de 2011

I wasn't pleased with the wait, but I appreciated Kevin's ethics. He and his team insured my warranty coverage really worked for me.

raicolemalone

7 de jun. de 2011

The Nissan Quest I brought is my fourth Nissan vehicle. I have never had a problem with any of my Nissan vehicles. I have driven the Altima & Pathfinder. I love the Quest for traveling. It is apacious and great on gasoline on the highway.Floyd McGriff has been my salesperson for my last three vehicles. He is "Great".He makes the sell go very smoothly.The employees in the service dept. are so helpful and friendly. I keep all myaervice appointments. Love to coupons.Kudos to Mr. Clay Cooley. Love the location and his friendly greetings when he is at the dealership.A repeat customer.Rai Cole

jbash61

28 de may. de 2011

This was supposed to be an Internet sale. After going to Edmunds.com and listing the vehicle my wife and I wanted, several local dealerships were listed. We began receiving emails from these dealerships. One of which was Clay Cooley. I received an email from Dawn Riggs and an email from Brittany Tatum, who I later found out was her assistant. I sent no less than five (5) emails and received no less than five (5) emails stating that they had the Nissan I was wanting to purchase. I specifically and repeatedly asked them if they were talking about the Nissan Xterra Pro 4-X and was assured that it was. One of my last emails to Dawn and Brittany I stated "just so I'm sure we are on the same page," and I again asked if we were talking about the Xterra. The response I recieved from Dawn was "Hello jesse,Goodmorning,yes sir we are on the same page that is the out the door price now we are just waiting on you to set up a time to stop by and meet up with me and dawn.Please let me know we are here until 9pm....Sincerely,Dawn Riggs"So, off to south Dallas county we drove (driving from Denton county) and as we drove my wife decided to call Dawn and ask just one more time if we were talking about the Pro 4-X. And of course she said yes. Once we entered the dealership, Dawn came out and greeted me (my wife had gone outside to look at an Xterra). She made a feeble attempt at covering up her obvious lie by telling me she had made a mistake and showed me a piece of paper with a hand written amount on it ($3,000 more than what she and her assistant had quoted us on the Internet (several times)). I told Dawn that I would go and get my wife and that we would probably be leaving. My wife decided it was time to speak to a manager. Dawn tapped some person on the shoulder on the showroom floor (not sure he was even employeed at the dealership) and told him that we wanted to speak to a manager. After we tried to explain what had happend, his only concern was that "we could'nt possibly sell that vehicle for what Dawn had quoted and that they would try and get as close to that number as possible."We left the dealership feeling cheated and lied to. MY WORD OF WARNING IS THAT NO ONE SHOULD BE TREATED THE WAY WE WERE AND NOT TO DEAL WITH CLAY COOLEY AND ESPECIALLY NOT DAWN RIGGS OR BRITTANY TATUM. The will lie to you just to get you in the door and then change the whole deal, or try to, any way.I would highly recommend Bankston Nissan of Lewisville, they are straight with you and courtious. NO LIES.

txcountrygirl77

25 de may. de 2011

They went above and beyond, not only to get me financed but to get my payments to an acceptable amount. They made sure to show me several options available and let me make the decision that would best suit me. They made sure to quickly take car of everything promised on the we owe sheet and I can say that everything on the sales side left me very satisfied.The only complaint I have is that we were only given one key and told the other would be with our plates, which we have not received yet.

vburkhal

20 de may. de 2011

Upon calling and speaking to Kevin Shutter, I told him what the problem with my vehicle was and he asked me to bring it in at my convenience. Not only did he arrange for it to be taken care of, he also arranged for me to be put into a loaner vehicle so that I would not be inconvenienced. When I arrived, Joey Martinez quickly attended to me and made sure that I got into the loaner within a matter of minutes of my arrival. Joey kept me apprised of the status of my vehicle throughout the entire process and made sure that I was okay with everything.This was a great experience that went very smoothly!

galdavis

20 de may. de 2011

I went into the dealership for an oil and fiter change, tire rotation and balance, and a car wash. The services that were provide met my standards. Very great customer service, car was ready in a timely manner. 1 complaint, I did not get a new mileage sticker for my oi change.

Kmiles

18 de may. de 2011

Excellent customer service assistance. Kevin has always provided us with the best as he can possible provide. Our vehicles are working perfectly and no matter how little or big the repairs are needed, Kevin and his crew are always attentive and they sure we are satisfied witht their service. Absolutely fantastic. I will recommend. Mr and Mrs Miles.

johntstroh

18 de may. de 2011

The entire team at Clay Cooley were professional, curteous and highly motivated to provide us the most fair deal they could. I was treated extremely well and did not once feel like I was being pressured, lied to or manipulated like I did at two other dealerships I was talking to.What a breath of fresh air in what is currently a challenging car market. I understand inventory is shrinking and many dealerships are holding back optional incentives to make as much as they can on every car they sell.I'm sure Clay Cooley made a profit on my car but I compared the deal they gave me to another dealership and a very popular independent leasing company in Dallas and only after I told them what the Clay Cooley team gave me were they willing to match the Clay Cooley price.TOO LATE BOYS! The Clay Cooley team earned my business up front and also gained a enthuisastic and loyal customer. Thank you Floyd, Larry and Rene, you guys rock!

jimgri

18 de may. de 2011

Great people to deal with and everyone treats you respectfully. I had great service from the initial test drive until I decided to purchase the car. I would recommend them to anyone interested in buying a car. I will start here when it is time to replace my other car.

hasnains

10 de mar. de 2011

I wanted to thank all of you at Bankston Nissan especially Mr.Les Hopkins for how easy it was to buy a car from your dealership. He made sure that I walked away thinking it couldn't have been any easier than this. Everything was sorted out, explained and made clear enough for anyone to understand. I love my car and couldn't ask for anything more. Purchasing my vehicle was a wonderful experience!! The vehicle's price, quality and especially the customer service by Les was top of the line. The car is fantastic as I am extremely impressed at the overall quality of the car and I take pride in showing it off to my friends who actually just love the car!!!! I have to give you guys a triple plus rating for your service as I came in a couple of times and Les took perfect care of the situation and addressed all my concerns. Infact he also made sure to send me follow up emails after the purchase of my vehicle to make sure everything was ok. This made me even more comfortable about choosing your dealership for doing business. I am pleased that the spirit of service is so strong with your dealership. Good job guys. Very satisfied!!!!!!The commitment to taking care of your customers is a RARITY these days, and this is so greatly appreciated at your dealership. Your care in dealing with me has really made an impression, I wouldn't hesitate to recommend you to my friends or family.Thanks again for all your hard work in making my purchase easy and stress free as now you have an appreciated and valued customer added to your list!!

Avannortwick

8 de mar. de 2011

Jason was extremely helpful by taking my calls as a General Manager. He put in direct contact with TJ who was extremely professional and shared a lot of good information to help me make the right choice. I'm extremely happy with the purchase and knowing I received the best deal. Thanks to you both.

dallasdean

7 de mar. de 2011

I wanted to tell everyone about my experience with Bankston Nissan in Dallas. Sales - They have the most knowledgeable & friendly sales team that I have ever seen. They answered all my questions and listened to what I said. We picked the right vehicle the first time around and I didn't have to haggle for hours over the price. Finance - Their financial team was top notch! Finance for me has always been the scary part of buying a vehicle. It's a lot of mumbo jumbo that most people try to rush you through and you feel violated at the end of it. Not with Bankston, they took the time and made sure I knew everything I was signing, I felt like they were working for me and not the dealership. I would recommend Bankston Nissan to anyone who is looking for not only a new vehicle but a partner. Thank guys!

Corn8874

22 de oct. de 2010

LETS JUST SAY IF YOU NEED RESULTS THIS IS THE PLACE TO GO. I WAS COMING FROM TYLER, TX(1HR 10MIN AWAY). THEY MADE SURE THAT I LEFT WITH A CAR FROM BANKSTON NISSAN. THEY WERE PERSISTENT AND FRIENDLY. DIDNT NEED TO DEBATE ON GETTING A CAR FAX FROM THEM BECAUSE THERE IS ONE IN EVERYCAR AND THEY SHOW YOU THE REPAIRS THEY'VE DONE UPFRONT!

charles56

6 de sep. de 2008

After making apointments twice in 2 years for something other than routine maintenance, I got the round around before I could even get anything done, they do not care unless you want to spend $$, your warranty they do not want to do business with. The buying experience was good but service is a ripoff. Will not not not buy from them again.

GPete

14 de mar. de 2007

Car had 165 miles on it when purchased as new.At 26,000 miles the dealership had "aligned" it, etc. 2 times.The first at around 3-4,000 miles when extreme tire wear was noticed. Had it in again for the same problem... asked about help with replacing tires. They thought that was out of the question. Did say we must hit alot of curbs, etc.Took car to McKinney Nissan at 15,000 miles and again had it aligned which we paid for. At that time, so we could safely take our new car on vacation, bought 2 new Continental tires. $300 to prepare a new car???This dealership also said once wear starts, aligning and rotating will not stop the uneven wear.So, both remaining tires need replaced at 26,000 miles. I've never had a car that couldn't easily go 50,000 miles on a set of tires and even wear.QUESTION.....is there anyway to determine if the car had damage in the 165 miles it was driven before we purchased it???We think it is very possible.

viperware

5 de ene. de 2007

Unlike the others, my buying experience was excellent. I got a very good price on a Versa. They worked long and hard to get me a good financing rate. I rolled over some negative equity so that typically is a financing nightmare. All and all I would buy from them again. We will see how the service goes later.

averagejoe

3 de ene. de 2007

I bought an '02 Altima after having a bad experience at a competing dealership the day before. The salesmen I had was excellent. He was super friendly and very low pressure. When they gave me the price I wanted ($1k under asking price) I immediately thought it was too easy and that I should have asked for a lower price. But I stuck with my offer and away I went. The car was well worth that price.My only knock on this dealership was watching the sales manager yell, scream, and act like a horses #at$ to my salesguy. He was upset because my guy was having my car washed and while he was doing that he lost another potential sale that was wating on him. I'm not here to say whether or not it was warranted but it was uncalled for to do it in front of a customer who was buying a car solely because of the salesman. The finance guy was a little 'rough' around the edges too.This review may be a bit nit-picky but I felt bad for the guy because he had done such a tremendous job with me. I would go back though.

rcrum

15 de sep. de 2006

One week after the purchase of a new 2006 Titan, I call to have a steering pull adjusted. First the service advisor told me wheel alignments were not warranty. I informed him that I just taken delivery on the truck. After getting the sales manager involved, they agreed to fix it. When I picked up the Titan the service advisor advised me that steering pull to the right was normal. (WRONG). Also during this visit the dealership scratched the drivers side window tent supplied with the truck. I then had to schedule and bring the truck in for that repair. I also had to rent a car at MY EXPENSE. I have contacted the dealers customer relations rep (Carolyn Finley) and after the first conversation, she informed me I would get the rental fee reimbursed and check into the original problem. Days later I have faxed her and called her. NO RESPONCE

whittingtontexas

22 de jun. de 2006

Went to Bankston in search of a good used car because I thought highly of the location in Irving. I see this 02 Altima that I like and saw the price of $10995. I was kind of curious of the miles because it looked real good. I looked every where on the windshield for it and the only place I saw it was on a teeny-tiny stock sticker. Turns out it had 117,000 Miles. It just dosen't add up in my book. I would stay away!