Sharon & Aimee

30 de oct. de 2015

I saw the car online that I was interested in and called first to see if it was still available. I spoke with Zaman, one of the salesman there, and he made the whole process go smooth from the start. He was ready for us when we got there and worked hard to make the whole experience pleasant and timely. We would recommend Zaman and Clear Lake Infiniti to anyone. Awesome experience!!! Thanks Zaman, Sharon & Aimee

vc

17 de oct. de 2015

One of the best auto buying experiences of my life!! I worked with Richard Bohrer and Jeff Stone on the purchase of a 2013 JX35. They were patient, helpful, and most of all PROFESSIONAL.

Judy611

10 de oct. de 2015

Richard Bohrer was informative and helpful in obtaining the best price for our car buy. I have and will continue to recommend him to family and friends. Love my car!!

Dorothy C. Oliver

14 de sep. de 2015

As a buyer of a 2013 QX Infiniti, I have nothing but rave reviews for Zaman, my sales associate. My two sons and I visited Clear Lake the Saturday before Labor Day, and were blessed to meet Zaman for the first time. There was no pressure--instead, he encouraged us to return on Monday EARLY because there were other interested prospective buyers. Zaman is a terrific salesman! He is caring, conscientious, and most of all, a Christian. I would recommend him to any other prospective buyer. I am enjoying my vehicle to the highest!

Lisa Brown

7 de ago. de 2015

I went virtual car shopping at Cars.com this Wednesday to look for a pre-owned vehicle. After much online research, I believe I had found my ideal car which was located at Infiniti Clear Lake. I was greeted by Zaman, who made me feel comfortable and he showed me around and guided me through the available cars there. After perusing the other available cars, he quickly moved his attention to the vehicle that was of interest to me. I must say that this was my best car shopping experience ever. Zaman was very informative and he was answering every question of mines patiently. He was well versed in the certification program and its benefits. I appreciated the impromptu tutorial that equipped me with an enough information to make an informed decision as to procure pre-owned or not. Nowadays, it's commonly seen that car salesmen just dont do a good job and their only objective is to get money out of your wallet. But, salesmen like Z delivers an incredible service and gives a very pleasant experience. My family will be coming to your showroom for the years ahead. Thanks for the great hospitality too. The cookies were to die for.

remyteq123

16 de jun. de 2015

Rob Halik was a pleasure to work with. He is very knowledgeable on all the cars and gives great advise like a father. He is very helpful and will make you feel welcome and at home. My 3 year old son and wife all love him. Thanks rob. Remy

Mike

11 de jun. de 2015

I emailed about the availability of a vehicle Monday evening (well after store hours) and got a response from Michael Pal right away, and was able to set up a test drive for the next afternoon. He let me know that he wouldn't be in, but that Mr. Zaman would answer any questions I had. Long story short, I drove out about an hour later in a new SUV feeling great about the entire process. As other reviews have said, Zaman is the man, he was a pleasure to deal with. I couldn't ask for a better experience, from the first emails with Mr. Pal to the final signing with Mr. Wheir. I would definitely recommend this dealership to friends and family.

MOnica

1 de jun. de 2015

I found the auto I wanted online and Zaman made the process smooth. I showed up at the dealer and all I had to do is sit back and relax while everybody got my car ready to finance and walk out. Very easy process. I came all the way from San Antonio and Zaman made the process very enjoyable.

Erica Edwards

27 de may. de 2015

I had an AWESOME experience with Zaman(car salesman) and Michael(finance director)!!!!! I would definitely recommend this dealership to any potential buyer that I cross paths with! They're VERY professional, informative, and polite.

Diana

20 de abr. de 2015

OMG , after loosing my husband is October 2014. Trusting people when making large purchases is scary. A friend at work referred me to Clear Lake Infiniti to look at a QX60. When I arrived Friday , atmosphere was so professional , my sales agent Derrick Moss was a honest , patient guy. The General Manager was also helpful . They never seem to rush or talk down to me. I purchased my vehicle Saturday 4/18/15 , 2015 QX60. I loved the service provided to me and my family by everyone there , it was a awesome experience and I know my husband was looking down from heaven knowing I was honestly taken care of. Diana :)

Linda

26 de feb. de 2015

First of all i want thank Jeffrey and Rob for making our first purchase on a used car and our first infiniti very easy and affordable! Jeff has gone above and beyond! His professionalism and customer services are outstanding! I couldn't help but to tell everyone about my experience and made sure they go you clear lake infiniti to make there next car purchase! Our 2014 Q50 is definitely a eye catcher and drives great!!

Ms.Foster

8 de feb. de 2015

My husband and I had been to over 5 dealership looking for that right SUV. I was so happy when I met Zaman from Clearlake Infiniti . He called me immediately explain to me what to do I was approved and driving the next day! Zaman was soooooo attentive to my needs he never tried to force me to get something else. I told him what I wanted and he made it happened . We lived an hour away from there dealership it was definitely worth the drive! My husband stated we should have been met a month ago when we 1st started looking for a new truck. Thank you Zaman for all the laughs and great hospitality ! You Rock!"

Ricky Morgan

24 de ene. de 2015

On 1/22/15 I purchased a 2009 Audi A8L from Clear Lake Infiniti. The internet Sales Manager, Mr. Rob Halik was extremely helpful in making this deal go through. Throughout the entire process he made me feel comfortable and valued as a customer. He was patient, informative, and kind the entire time. He gave me the honesty and respect which gave me supreme confidence that I had chosen the right place to do business. Perhaps what was most impressive to me throughout the entire process is the fact that once I told him my proposition, not once did he attempt to get me to deviate from it. He worked efficiently to get me the car of my dreams with my terms, Now I realize that it isn't always possible for the car buying process to go as smoothly as this particular process went, but I have to admit that it was really refreshing to be able to formulate a plan and execute in such a timely and affordable fashion. When speaking to the Finance Manager Ms. Kim Newton, who was equally helpful and kind throughout the process, I couldn't help but feel as though I was dreaming. Could I really be getting this amazing well maintained car for such a reasonable price??? Needless to say that I would recommend anyone to come purchase their next vehicle at Clear Lake Infiniti. The staff members there are helpful, professional, and honest. These qualities are very rare in the world today, but are present at Clear Lake. I feel fortunate to have done business there Kindest regards, Ricky Morgan

Hockeydoc

15 de ago. de 2014

I bought a Certified Preowned G 37 a couple of years ago and was very , VERY happy with the sales staff and service department. The car is fantastic and a great value too so I decided to bring a friend to the lot to look for a car for her. Zaman greeted us and was very friendly and professional. It turns out they had a similar G 37 with fewer miles and nicer package and I ended up swapping rides! Fair prices, friendly staff and service under the leadership of Mr Jeff Stone is why I will be coming back again and again! SMP

Carlos rosado

25 de jul. de 2014

I went to clear lake infinity on Wednesday. I was greeted by ROB who was very nice and very professional. Never once he made us feel uncomfortable. When I asked him what car I wanted he got up really fast and got the car for us. Took a test drive and went we got back helped us all the way on our paperwork. That's what I call an awesome sells person. I have bought cars at different dealer ship and clear lake infinity is the best at costumer service and finance department. I highly recommend clear lake infinity to any one who wants to have a good car buying experience. I will come back to buy my next infinity at clear lake infinity and I will ask for ROB. Thank you ROB and the infinity team. Job well done. :)

Tammy Arismendi

12 de jun. de 2014

Best salesman ever !!! ROBERT HALIK.......I have bought many cars in my lifetime and dealing with a salesman can be extremely frustrating. Not with Robert Halik, it was like a knew him for years. Very friendly and not intimidating. Needless to say, I drove home with a new Q50. Happy Happy Happy

MM1011

27 de may. de 2014

I recently went to Clear Lake Infiniti and was surprised with how nice and easy it was to purchase my new car. As soon as my mother and I walked in we were treated great. We accidently walked in on the Pre-Owned side and luckily there was someone there to lead us into the right direction. Jeff (almost positive that was his name) immediately greeted us and asked us if we were interested in a Pre-Owned or New car. Instead of just pointing us into the new cars direction he happily walked my mother and I from the Pre-Owned side of the dealership into the New side. At that exact moment I knew I had made the right decision by choosing Clear Lake Infiniti instead of one of the many other Infiniti dealers. He introduced us to the Sales Associate who would take over, Alex Orellana. I told him that I wasn't there to waste my time or his. I also told him exactly what I was interested in purchasing, what my credit score was and what I wanted to spend. Alex was very nice, easy going and most importantly not pushy. I can happily say that the process was smooth... I was in and out within 2 hours! I would also like to mention how wonderful the Finance Manager, Kim Newton, was. She explained everything out to me in great detail. She wasn't the type of person who likes to hear herself talk, annoying and/or cocky like a few finance managers I unfortunately met. I'm so in love with my new car and have Clear Lake Infiniti to thank! I would definitely recommend Clear Lake Infiniti.

JimboJ.

14 de feb. de 2014

I have purchased three infinitis from Clear Lake Infiniti in the last 3 years and am pleased with the experience and the cars.

Karl

9 de feb. de 2014

After months of research and visiting dealers who think buying a car is about them, not the buyer, Rob Halik and Clear Lake Infiniti show what kind of experience buying a car really ought to be. Honest, clear, and knowledgable, Rob takes the time to get to know the customer and doesn't play games on price or options. A great experience, and one I'd recommend to anyone looking for a quality car with excellent service start to finish.

Infiniti Seeker

16 de ene. de 2014

The salesman who responded to the listing I was interested in emailed me non-stop, sometimes multiple times a day asking questions I already answered a couple hours ago. I decided it wasn't worth it to pursue looking at the car.

Big Zo

4 de ene. de 2014

Rob halik is the awesome salesman that help me, I'm telling you all this guy is really the Super Salesman you could not ask for a better guy he really walked me through the whole process, I mean the ends and outs of it all, I highly recommend this guy to anyone of you in the market to buy a car, And also to the finance manager Michael Wheir this guy was awesome as we'll, he explains the financing side of things like 1,2, and 3 really this guy is really that good he got me a really good rate and answered any and every question I had, really guys thank you so much Mr. Rob and Mr. Michael for making my buying experience a really easy and understandable process.

Texasgirl

30 de ago. de 2013

We went to look at a car at Clear Lake Infiniti and we were approached by Lee. He was very sarcastic and we felt like we were at a used car lot. He just didn't have the personality to handle customers who are in the market for higher end automobile. If we do decide to buy from them, we would consider a different salesperson. I would still recommend this dealership if the next experience is better.

Jill

8 de ago. de 2013

I went in after research showed they had the vehicle I wanted.I received excellent customer service from the beginning on up to my purchase even though I was a little undecided he showed the same service. I would recommend this dealership and certainly my salesmen. (Rob Halik) Awesome job

SJHayes

2 de jul. de 2013

Rafael Benavides was the salesman that assisted me at ClearLake Infiniti. I couldn't of been luckier! He answered every question and was helpful in every way without being a"pushy salesman". The whole experience was smooth, stress free, easy. That's what you want buying a car. Great salesman, great dealership!

Reuben H.

24 de may. de 2013

My experience at Clear Lake Infiniti was awesome. Rafael Benavides was the sales representative who helped me chose my new G35. He didn't waist any of my time with sales pitches or fluff, just the facts. My transaction was without incident and was smooth sailing. Rafael has gone beyond what was expected in making sure that I was totally satisfied with my purchase. I would recommend him highly to anyone in need of new car. Thanks Rafael. ~Reuben H

Andre L

4 de may. de 2013

Rob was by far the best salesperson that I have felt with in my 15+ years buying cars. Did not feel pressured or intimidated during the entire process. Purchased a used 11 Acura MDX that was in absolute perfect condition. Excellent car buying experience from beginning to end! Will definitely buy from again.

Julie

12 de abr. de 2013

Rafael was the sales person that helped me. I had experience a terrible situation at another dealship. I found the same exacted car I was looking for at Infiniti Clearlake. When I came in I was welcomed, and didn't experience any pressure to buy at all. I was told of the history and the features of the car and I immediately fell in love. I would definitely recommend my family and friends to go to Clearlake Infiniti because of there great customer service.

NEW INFINITI OWNER!

4 de abr. de 2013

I had been looking at cars online for the last few months as I was finally ready to purchase my first vehicle. I had been looking at several different makes and models and while I was in the Clear Lake area decided to visit Clear Lake Infiniti where I was introduced to Rafael Benavides - the Internet Sales Manager. He was exceptionally friendly and helpful and immediately found vehicles in my price range which had been kept in extraordinarily good shape! After test driving an Infiniti G35, he offered to loan it to me for the weekend to see how I would like it after driving in many different situations. I fell in love with the vehicle and when I brought the car back into the dealership, knew that I had to have it. Mr. Benevides showed me all the bells and whistles of the car, while never being too pushy or pressing to make a purchase. He genuinely seemed to want to find a car that would be right for me! I had a fantastic experience and would recommend him and this dealership to anyone looking for a used vehicle!

Biggest NY Giants fan in Texas

20 de mar. de 2013

I just purchased my G37 and I have to say that it was the best car buying experience ever. From the moment we walked in we were very courteously greeted and not the fake "car salesman" greeting either. We were introduced to Rafael Benevides who was an awesome salesman. We had an actual conversation about what we were interested in and not a stream of steady sales pitches. We test drove two vehicles and he was very knowledgeable about the cars and what he didn't know, he found out as soon as we walked back into the dealership. After choosing one, we then met with Mike in finance who was also very friendly and courteous. He gave us all of our options but we were still on the fence about it. We left without purchasing the car but were treated as just as courteously as when we arrived. Well long story short, we called back the next day with our decision to buy. I will recommend them to any/everyone that I know that is interested in purchasing a vehicle.

M35er

7 de mar. de 2013

I recently purchase a vehicle from Clear Lake Infiniti, with the help of the Internet manager, Rafael Benavides. I had seen the vehicle while driving by and picked up his business card that was on the windshield. I then contacted him and set up an appointment to view and test drive the car. He was very welcoming and helpful from the moment I got there. He was not the typical "pushy sales guy", and that I really appreciated. I then went ahead an proceeded to purchase the vehicle and his service was very good through the entire process. He even arranged for me to get a ride to drop off my rental, and back to the dealership to drive home in my new vehicle. He was definitely a huge part of my decision to purchase from Clear Lake Infiiniti. Thank you Rafael. Your service was top notch!!

Ken and Mary

2 de mar. de 2013

We saw an FX 35 online that was a car we were interested in, so I contacted Rafael. He returned my call in minutes of my online request for information. We made an appt. for the same day to see the car and Rafael was there waiting with the car when we arrived. He made the experience a pleasant one and he and his Manager were great in reaching a trade in and purchase price that worked for us. We stayed and bought the vehicle that day. They agreed to fix minor imperfections on the vehicle and we chose to pick it up the next day. Raphael then asked to have it an extra day to have it detailed and completed to our request and we were happy to do so. Mike in financing was great working out our financing to the payment we wanted. This was the best experience of car buying we have ever had, and we've bought many having triplet sons!. Couldn't be more pleased with the staff or the car. I will highly recommend them to my family, friends and acquaintances.

SaintsFan2013

25 de feb. de 2013

I had noticed a 2012 G37 at a wondeful price online. I went to the dealership to take a look at it and was helped by Rob Halik. He is extremely friendly and personable. I got the impression that he was very honest. He never tried to rush me into anything or fast talk me to make a purchase. I was happy with the vehicle. He even stayed past closing time to complete the sale with me. There was absolutely no drawback whatsoever to doing business with Rob. The only slightly negative experience I had was with regard to my trade in. I felt the used car manager greatly undervalued my car. He insisted my trade in had a rear strut issue based on a noise he heard in the back of the car as he drove it. In reality, it was a basketball, I had in the hidden trunk compartment that would thud every time you hit the brakes. He valued my trade at $4000, which was $1500 less than I had been offered by CarMax, Momentum VW, and Texas Direct Auto. I ended up taking my trade out of the deal the next day and sold it for $1500 more than what the used car department offered me. When I came back in to recontract, the finance department knew I was on my way, and only had to reprint the buyer's order, but it was more than an hour and a half before I was seen by someone in finance and re-contracted. There was no one in the finance office when I arrived, so I do not know why the wait was so long. I realize the finance department probably wasn't happy to see me since I secured financing on my own for the vehicle, but for me, that was no reason to keep me waiting for so long when the dealership was not busy. Overall, I still do not enjoy the process of shopping for a car, but I would definitely buy another one from Rob.

Frequentflyer

26 de ene. de 2013

Overall good experience, salesman was helpful and prepared. Happy with the outcome. Very nice facility.

EThomson

7 de ene. de 2013

Great pre-owned buying experience from this dealership. Enjoyed working with Rafael. They bent over backwards to make sure my pregnant wife and I did not have to make a second trip from Conroe to pickup the car after they installed the new tires, rotors, and did the oil change (all of which they offered free of charge after we had already put the deposit down on the vehicle). Test drove the car in the rain and it was dried off waiting for us by the time we were finished signing papers. Would recommend them to anybody. Ask for Rafael.

AHoustonian

28 de dic. de 2012

I recently purchased a used Infiniti from this dealership and was very satisfied with my experience. I dealt primarily with Rob Halik, who was courteous and extremely helpful. He went above and beyond expectations and it was a pleasure to do business with them. All of the Clear Lake Infiniti team members I met were genial and helpful and I would certainly recommend them to a friend looking for a luxury vehicle.

gpotterslp

20 de dic. de 2012

I have been beyond pleased with everything from purchasing a car to customer service afterwards. Rob Halik was AWESOME and sincerely wanted to make sure I was and AM completely satisfied with my Infiniti G37 (which I LOVE). He has addressed every single issue or question I have, even after my purchase. I just call him anytime I have a question regarding my car, and he's such a sweetheart... Doesn't seem to annoy him. By far, this is the best experience I have ever had in purchasing a car and I am not exaggerating. Buy from Clearlake Infiniti and you won't be disappointed! Thanks Rob and thank you Clearlake Infiniti!!!

Big Red

11 de dic. de 2012

I purchased my M35 in early February 2010 thru the assistance of Rafael Benavides. He was extremely helpful and courteous throughout the process. Since that time I've utilized Clear Lake Infiniti to provide service and maintenance. Their services group is also top notch. When the time is right I plan to purchase my next vehicle from this team.

looking for used cars

30 de nov. de 2012

My daughter totalled the Camry and Clear Lake Infiniti had a used Toyota Avalon for sale from a trade-in. Called and spoke with Rafael. He had the car ready and waiting for me to drive and check out when I got there. He was very patient and made the process very easy. He let me send my mechanic out there to inspect the car, and when they found a couple of items, Rafael worked with the sales manager on my behalf to deduct this cost from the price. He was reasonable, straight-forward and prompt in finalizing this with me. Buying the car and working with finance was a piece of cake. They made it easy and I am so glad they did all the paperwork. Great place to buy a car! Thank you Rafael for the great service!

Zumanity

16 de nov. de 2012

Every time I go to this dealership I wait forever before someone comes out to help. I guess they judge the book by the cover! My wife and I have gone in two times looking at cars and both times its been the same story. I just wonder what happened to the days when salesman wanted to assist someone looking at a 60k vehicle. Thumbs down!!!

Taiti

30 de oct. de 2012

Spoke with Rafeal about a particular car.. He was courteous. He was patient listening to my car search. When I spoke with Chip his tone was different he rushed our conversation. He was a fast talker.. He ask off the to about a down payment.. You know the scary phrase a hacker salesperson makes all over the nation.. My brother. Sales cars.. I definitely know the system at times I call my brother in California just to listen in on my car search.. He laughed at Chip and told me to keep Rafeal..Do not talk to Chip.. He's not right....Money hungry possibly. The thing he's was more concerned about how much money can I put down! Is it necessary to ask this question first? I make alot of money to purchase a car.. But that Chip has me nervous about this car purchase.. He must be new or maybe he's a fleet manager and knows how to get knows that money out interested potential buyer.. Especially a woman I can tell he's been getting them a while if not there at Clearlake infinity definitely another dealership.. He's a fast talker... I like Rafael..There are some honest people in this world.Rafeal train chip to slow his pitch down.

Skydiverpaula

25 de sep. de 2012

Clear Lake Infinity were friendly and the car buying process was quick and easy. Best car buying experience I've ever had.

Buyer

14 de sep. de 2012

Great dealer! The salesperson Rafael was honest and very knowledgable and helpful. The finance manger Kim was also fantastic. I would definetly buy from them again.

Gnik Nus

6 de sep. de 2012

We were set to buy a Lexus until we investigated the Clear Lake Infinity Dealership to "cover our bases." We were pleasantly surprised when we found a comparable Infinity that caught our attention and decided to get more details. We were there late Saturday after the dealership had closed, however Rafael Benavides was still there, noticed us milling around in the car lot and took the time to come out, introduce himself and offered to stay and show us the car. He was professional, super friendly, knowledgeable and not pushy. He arranged a test drive for us on Monday, we made a quick deal and the car is now in our garage. My wife and I were overwhelmed by the dealership's friendly staff, facility and our buying experience. Can't say enough about these guys and highly recommend Clear Lake Infinity. Ask for Rafael or Jeff... you will be impressed! And the car is awesome too.

mildly amused

27 de jul. de 2012

My husband and i had been all over the Houston area searching for a Chevrolet Traverse. We'd made dozens of calls and were getting frustrated by our luck in finding just what we wanted. Rafael was quick to answer our questions when we called and was very pleasant to do business with. Clear Lake stayed open late for us after we decided to buy the vehicle and was willing to work past cosing time to finish the paperwork, knowing that to come back the next day would mean another 3 hours in the car for us. We'll definitely start here if we ever find ourselves in need of another vehicle.

bynewt

23 de jul. de 2012

I am writing this review becauseI have just completed a very gratifying used car purchase experience at Clear Lake Infiniti. I was greeted by Mr. Jeff Stone, Internet Manager, who was very accommodating and helpful. Mr. Stone guided me through the dealerships pre-owned inventory, sharing unique insights about each car I showed interest in. He was extremely knowledgeable about each car, even those that were not from the Nissan Corporation. Once, I narrowed my choices, I dealt with Mr. Stone exclusively and he guided me, step by step, once I decided to purchase a pre-owned Lexus. Mr. Stone was straight forward about the cars I reviewed, and very thorough yet caring as I completed the purchase. I highly recommend Jeff Stone and Clear Lake Infiniti to anyone wishing to purchase a car. Byron N. Rimm

Larry

30 de may. de 2012

Good buying experience. Would go back again if the service is as good as the salesman.

Infiniti buyer

10 de feb. de 2012

Salesman was courteous, knowledgeable and accommodating. I told him up-front that I hate the "back and forth" negotiating tactics used by many car dealers and would not buy anything from him if such a session occurred. I was pleasantly surprised that he understood my misgivings and ensured the buying process was forthcoming and devoid of such tactics.

smyles0904

4 de feb. de 2012

My husband and I came in to buy a used SUV, a lot of other calls about the vehicle were coming in while we were there. Rafael is the best, he worked with us and did not make this a rushed process like most car dealers. He is definitely not the norm and was very helpful and honest. I will definitely recommend people to Clear Lake Infinti, especially if buying used. Also, the receptionist was always nice and friendly, and even though we already knew where everything was she made sure each time we came in and that made us very comfortable. Thanks, SM

CB)))))

27 de ene. de 2012

I was referred to Raphael at Clear Lake Infiniti by a friend. He was very cordial and professional. I told him in the beginning the deal that I wanted and he was able to make that happen. I would not hesitate to recommend this salesperson or dealership.

Mrs.Tahoe

27 de ene. de 2012

We were treated very nicely and Rafael was a wonderful salesman. We didn't feel pushed around. We enjoyed our experience, I don't think many people can say that about buying a car. :)

Value Conscious

27 de ene. de 2012

The buying experience was great. The dealership had the car in stock and even had several options to choose from No bate and switch like I had experienced it with other dealers. The were accommodating to my budget and I felt I got a lot of value for my money. Rafael, the sales person was very helpful, and followed up on questions I had, even on his day off!

Christine

18 de ene. de 2012

Intially had a poor salesamn, but went back the next day and met Rafael. He provided the best customer service and I am very pleased. I appreciate him taking the time he did with us making us feel important.

Go Cowboys!

13 de ene. de 2012

Purchasing a new car started a few months ago. In October, I visited the dealership and told Mr. Benevides the type of vehicle I was looking for. He was very diligent in helping me find it! I received emails frequently from him regarding cars he had found and we would converse via email about those vehicles. When I finally found the car I wanted he made sure the process was quick and convenient. Not to mention a great "interest rate." This is the second Infiniti I have purchased from this dealership. I will recommend it to my friends and I will purchase another car from them in the future. I hope Mr. Benevides is still there when I do!

Cowboy fan since 1960

2 de ene. de 2012

Extremely positive experience! Sales staff is very professional, being very knowledgable of the product, working hard to make you feel comfortable with the process, being courteous and willing to go the extra mile to meet and/or exceed the customer's expectations. Pricing of CPO vehicles is the lowest in Houston. All vehicle's service records were available for my review (offered to me before I asked to see them). I was able to take vehicle for an extended solo test drive, providing me time to consider my options. There was never pressure to buy a vehicle, rather what can we do to earn your business. That is what Clear Lake Infinity did, they earned my business.

Certified Pre-owned

11 de dic. de 2011

This was a Pleasent experience.We drove from out of state Louisiana to purchase this vehicle about 200 miles.Rafael Benavides was execellet salesman.I first emailed him with all information that I asked for and his reply was instant.When i called and he was out he always returned my call.Rafael was great.

Stevie

12 de nov. de 2011

Rafael made it very easy thru our entire process.He gave us several different options and was very reasonable on pricing.He was very engaged with the entire family and put everyone at ease.I would definately refer Rafael to family nad freinds.

Margot

8 de sep. de 2011

I just bought a 2006 Lexus IS 350 from Rafael Benavides (832 677-4449)and had a great experience. The buying process was easy, he was very reasonable on the price. The car was pulling to the right and had a few dings - the team fixed the alignment while I was doing paperwork. I'll have the dings fixed when I go back to pick up the title. Overall a great, easy experience!

James

19 de may. de 2011

At time of purchase, the salesman was in a rush since there was another customer waiting. Not very personal!!!

Nissan Murano

4 de may. de 2011

I saw the 2009 Nissaan Murano on Cars.com and I called Rafael Benavides the Pre Owned Internet Mgr. to schedule a appointment. He was very easy to deal with along with his Finance Mg. Kim, we are very pleased with the purchase.

Kris Kelso

28 de abr. de 2010

My wife purchased an Infiniti G35 from Clear Lake Infiniti before we were married. She always loved the car and plans on keeping it for a long time. Knowing that fact and now that we are married I figured it was time to step up and make sure it was getting the proper servicing it requires. So I took it in for a transmission flush at Clear Lake Infiniti as well as a brake job. I mentioned that it had not been flushed since I have been with my wife, and that it needed to be done.The service tech leaves to get me a price on the brake job and comes back with it and informs me that they will not do a transmission service on our car. Through my jaw dropping baffledness I ask why? He responds that they do not want to be responsible for it. Im still not sure what that means. I then asked what he recommends I do and he advised me to take it somewhere else. I laughed a bit and informed him that we bought the car there, that we were currently looking at their SUV's there, and that it is a dealership and they should have no problem working on their own products, all to no avail.So I balled up his $700+ brake job quote, gave him a smirk and walked out. Now we are shopping Lexus SUV's.Note: the car is all stock, has 70,000 miles on it, and was bought at Clear Lake Infiniti.Ridiculous. Never have I heard such absurdness.

Naletta

12 de mar. de 2010

I have just purchased the second consecutive Infiniti from Justin Galbraith, my salesman from Clear Lake Infiniti, and I couldn't be happier with any aspect of my experience. He knows his product to the finest detail and does a fantastic job of finding the right vehicle for my preferences.I've found their service department to be overly-accomodating; they are constantly exceeding my expectations of how willing they are to go the extra mile to keep me as a future customer. Sam Alhalaby (the service manager) runs a tight ship and rarely fails to greet me by my first name every time I visit.I recommend Clear Lake Infiniti to everyone and look forward to years of fantastic driving experiences with a staff that is anxious to assist me whenever I need them.

ginger33

17 de nov. de 2009

I purchased a car from this dealership in 2004 and have taken it in for major service milestones ever since. I have always been treated courteously, offered a loaner car, had issues explained to me and never felt pressured to have extra service jobs performed on my car. The service reps are polite and have contacted me in a timely manner. All together, this dealership is a pleasure to work with and I recommend them to my friends.

cliffb06

15 de jul. de 2009

Purchased 2005 FX35 from this dealership and have had my car serviced (recalls & oil/std.maintainence) there and have been treated fairly. Loaner cars when necessary w/o any of the usual headaches associated w/getting a loaner. Always respectful and even informed me of a warranty issue regarding my dash that I thought was my problem. I will continue trading w/this dealership.

ding1

23 de sep. de 2006

I am having an annoy experience with the customer service at Clearlake Infiniti of Houston, TX. Want to share this experience. Please be aware, avoid this dealership if you don't want to be buying an infiniti and getting the customer service of a Chevy.I traded in a car titled under my mom's name, an purchased a 2006 Infiniti G35 program car at this dealership. All sale and licensing paperwork I signed indicated I purchased the car and the title goes to me. As I was signing the paperwork for the title application, Kyle Deng, the finance manager facilitated all the paperwork told me that by paying $50.00 having the dealership to get the title, I can save myself a lot of hassle and extra leg work. At that time, I did not know how comical and ironic his comments were. When I received the title, it was under the wrong name: my mom's name was on the title instead of mine. I realized this must be a simple error, I thought that one simple phone call would solve the problem. But I could not be more wrong. I left messages on the Finance Director, Kyle Deng's voice mail for three days in a roll (Friday, Monday and Tuesday), explained the situation and asking him to simply give me a call. Heard nothing. Went to the dealership on the fourth day, but Kyle was out for the day, talked to the sales manager, Macros, he asked me to writing down all my information again and promised to pass it along to Kyle. Then, no response again next day. Start to leave message on Kyle's machine again for another two days, total of 5 messages and one visit, still not heard one single word from Kyle or anyone from the dealership. After a week passed, I was really aggrevated with this "Silent" treatment. and called their switchboard and insisted that I have to speak to Kyle.When Kyle got on the phone, not only there was no apologies, he was short with me. Asking me to explain to him how could the paperworks I filled for title apps. was under my name but the title went to my mom. How funny... As I start to complaint about his lack of response, he blamed it to miss communication between him and the sales person under Marcos (funny Marcos did not see it that way when I went to talk to him) and practically hang up on me. I finally called the General Manager. He apologized for Kyle, and promised to resolve the issue next week....so, I am crossing my fingers and hoping that will happen next week.In summary, if this dearship can make a simple clerical error into a two week long aggrevation for a customer, think about what would happen if you really had some problem with the car, and require the dearship to cough up some serious money to solve you problem... One more thing that was even more comical, as I was fuming about not receiving any phone replys from Kyle after 3-4 messages, I received a fruit basket from the dearship to thanking my purchase and asking me "not to heasitated to call them" how funny.