Erica

29 de ago. de 2016

I am so happy with my new 2016 Corolla! Everyone was so nice and made the purchasing process a breeze. I still have a smile on my face! Rob, Shiva, and Kapleton are Rock Stars! They all took such good care of me and I am forever grateful for their hospitality! I highly recommend this dealership! Ever lasting impression.

DH

29 de ago. de 2016

Alan Martin and the finance team provided excellent customer service!

Mike and daughter Kim

27 de ago. de 2016

My daughter recently had her 2006 4Runner totaled in an accident. Her first attempt to purchase a new vehicle took her to a Toyota dealership on Peachtree Industrial Blvd. She had a poor experience there, with a pushy rude sales manager and every bad maneuver you would expect to see from a poor service dealership.I decided to research other Atlanta area Toyota dealerships and read buyer reviews of the companies and salespeople. I found several very strong reviews of Cobb County Toyota and salesman David Tyler. So I decided to reach out to David, and what a great decision that was! We had a tentative deal reached before my daughter even arrived at the dealership. Once she was there, she had a completely different experience compared to the other dealership. She said David and the management staff couldn't have been nicer and more professional, and she closed a deal n a new 2016 4Runner that very evening. Even more impressive was the fact that David worked nearly three hours past his schedule 6:00 departure to make sure that my daughter was 100% satisfied. I give my strongest recommendation to Cobb County Toyota and super salesman David Tyler!

kimmay24

26 de ago. de 2016

My old 4Runner was totaled a week ago, so I was in the market for a new 4Runner. After I had a horrible experience at a Toyota near my house, my dad researched and found that David Tyler, a salesman at Cobb County Toyota, had good reviews. He called him up and asked for his best price on a 2016 4Runner (since I did not want to drive 30+ minutes to go through what I had gone through the day before) and he gave a very fair price. I made the drive to decide if I wanted a new 4Runner. David Tyler was the NICEST and most laid-back car salesman I have ever met. He was not pushy and he was genuinely nice to me and my fiance. When we got down to being fairly certain we wanted to buy, imagine our surprise that there really were NO HIDDEN FEES. No doc fees, no "toyoguard" fees, etc. We wanted to get leather put into the car, and he spoke with his manager and worked out a deal that we could take another exact replica of the car with leather already in it. I really cannot stress enough how much better I felt being at Cobb County Toyota over any other dealership I stepped foot in. David Tyler comes HIGHLY recommended!

Jeep Fan

26 de ago. de 2016

David Tyler and team did a great job selling me the vehicle of my choice. Keep up the good work!

Dongha Kim

26 de ago. de 2016

I bought a new RAV4 there and I'm so happy to choose this dealership. Shiva Mally was so helpful and very patient with me. I didn't need to worry about any haggling because Shiva knew the price that I could agree on. I got a great deal and would definitely recommend this dealer to my friends

Lou S.

23 de ago. de 2016

We have purchase 3 new Toyotas over the past 10 years. The salesman was always Grant. He has gone above and beyond, before and after the sale to provide assistance to us. The service department has been great, although these cars have been so reliable that I have only used them for normal maintenance. Cobb County Toyota is the Best.

Tyler Tidwell

18 de ago. de 2016

I have recently purchased two cars in the span of 6 months and from two different dealers. Cobb County Toyota not only exceeded my expectations but they blew them out of the water. The other dealership was not upfront about pricing and even after paying cash messed up the paperwork multiple times resulting in multiple trips. Muhammad was very clear and honest about what features were in my price range and did not try and force me into paying more than my budget. He was patient with our specific criteria despite there being limited inventory in the market. Once we drove in to make the purchase the paperwork was fast and easy. The business manager (don't remember his name) was friendly and explained the warranty options without bias. We love our new Highlander and would definitely purchase from this dealer again. Thanks for a great experience!!

szznykle

16 de ago. de 2016

Service department is a joke. First time I go in for my oil change they forget my wheel key and I have to ask for it back. Scratched the crap out of my wheels with the impact gun and as I am leaving the tech comes out and needs my keys to "check something". Needless to say I went home and checked everything, thankfully everything was tight but they didn't bother to wipe the excess oil off near the filter and drain so it's all over the motor. I figured it was just a bad experience and went back for the next one. Long wait times (with appointment for an oil change, didn't let them touch the wheels anymore) and dirty clean up again. The last straw was when my wife brought her car in for a 1st service and someone spilled food and drink in the passenger seat and then the service manager (Todd) and the service writer (Sean) tried to say it's impossible for that to happen and tried to make it out that my wife was lying. WE DONT EVEN EAT IN THE CAR! Because it's new and we paid a lot of money for it. We sometimes drink water and that's it! Why would she lie about that?!?The only reason they get 2 stars is because the sales experience for both my truck and the wife's car was outstanding. Beware of the service department and do yourself a favor and go to a different dealer for your service needs.

Liliabeame

31 de jul. de 2016

David Lightner was great helping me get my new Pruis with a great deal and trade in on my Cadillac SRX- I will never own another Cadillac! He was very knowlegable and even took the time ot set up my cellphone with the bluetooth in my new car and went over the basic operations Senior Citizen version to boot! Thank you again for giving me a great deal and peice of mind!

misscheer1703

30 de jul. de 2016

I wanted to take a moment and recognize your employee Ashley in the service center!! She was absolutely amazing when it came to getting my car fixed and was extremely friendly and went above and beyond by even getting me a rental car so i didn't have to wait a few hours with my kids. I have been going there for years and she was by far the most friendly and approachable person I have came into contact with.

Gaurav Dutt Joshi

29 de jul. de 2016

The Sales agent Mark Kligerman made an appointment with me on Thursday for Sunday. I specifically told them that i live very far and i don't have any car so i will be coming by Cab so make sure car is available for test drive and we can make a deal.I took an hour cab's journey to there dealership and when Mark appeared he introduced with me some other sales rep and while we were doing this another sales guy shouted that Hey Mark we already sold that car on Friday.I was very angry and disappointed with this turn of events and i was just told "hey it was a glitch in the system" and the car was still listing there.Please stay away from such dealerships.

PSC

28 de jul. de 2016

Honest dealerReally liked the salesperson, Grant!He spent a great deal of time with me when looking at the differences between a RAV4 LE vs an XLE.

MDHyre

9 de jul. de 2016

I took my 2014 Scion for it's 3rd 5,000 mi. service. They used to do a good job with my service visits and I felt pretty good about turning my car over to them. Now the service reps are rude, the parts guy is rude and I had second thoughts after turning over the keys this time.My car has drum brakes on the rear. They start rusting and looking bad after a few years and with allowy wheels, it starts looking pretty bad. What I've done in the past is to spray a light coat of black paint on the drums at each tire rotation. I asked the service rep if he would please have the service tech do this while the wheels are off. You would have thought I asked him to rebuild the transmission. "No, no... we don't do that..." He didn't even really take the time to listen to what I was saying as he was in such a hurry to rush me through the process. So much for personal service. NTB and Kauffman both have done this for me or allowed me to go back and do it myself.CC Toyota has done a really good job over the past ten years of dispelling the perception that dealerships (stealerships) are rip offs. I've even told people that they are now competitive in price and rival their after market competitors in customer service. Now it seems like the trend is reversing and they are going back in the toilet. A year ago I would have given them five stars. Now its two. I won't be around to give them one star the next time. I have one more routine service left and I'll be doing it myself or going to an independent shop.

Chris Lindstrom

20 de jun. de 2016

We recently purchased a new Highlander from Cobb County Toyota and were delighted with their service and overall professionalism of the dealership. We had visited with our salesman, Rudi Santos, a few times before making a decision and he never made us feel pressured. The entire sales team is very polite. I really think that a manager's demeanor and influence (Robert), effects the whole team, and it certainly shows there. One thing that surprised me was how accessible the manager is to customers. Very nice guy and approachable. We felt we paid a competitive price and have no complaints. I would highly recommend this dealership. Thank you!

Sandra Carter

2 de jun. de 2016

Fast and easy, they made it work for me and I was in and out! Looked a different cars but fell in love with the Camery. I am one satisfied customer.

Manferd12

2 de jun. de 2016

They will lie and tell you what you want to hear to get you to buy a car and once you do, they will act like you don't exist. All the stories and information you get before buying a car is thrown out the window and will lie to your face to disprove you. I Will never buy another car from them nor will I recommend anyone else to. Go anywhere but here.

Furious ex-customer

1 de jun. de 2016

Body Shop ReviewThe worst experience EVER. The Body Shop Manager Marty Lee lied to us, repeatedly refused to call us back for hours. After I complained about the Body Shop employee Fred who was constantly aggressive and rude to my wife and I. Fred refused to do his job properly, he flat out lied to us. Fred barely spoke to my wife on Monday pm for the initial inspection. She told him what happened - it was a hit and run - he completely ignored her. She said you'll be dealing with my husband, in his trademark surly aggressive tone he said "good", and then told her she "could now go", like a child being dismissed. My wife felt like she was back at Home Depot. :(When we dropped the car off for the repair Friday morning Fred told us we had "already wasted two days of our car rental over the weekend". No joke.Worst thing they did was to STOP working on the car for at least TWO -THREE days, from Tuesday to Thursday, purely out of spite and then flat out lied about why they did this. Saying insurance co had NOT authorised the extra damage repair when they had by time stamped email and on a 'recorded phone line' with Lee the manager. They sent the supplemental cheque on Tuesday too. If I hadn't called Thursday, just how much longer would they have left our car waiting to be repaired? Lee glibly told me different dates/times about their sending in the supplemental, he couldn't even get that story straight. . Fred told me it would be 6 more days, Wednesday of next week to get car - presumably to further anger me. He had NO answer about why they hadn't called the insurance company for over two days to query the supposed lack of authorisation. He yelled at me he was doing his job - like xxxx you are I retorted. He then instantly hung up on me, and refused to ever call/speak to me again.So I called the the manager Lee and he lied to me yet again. Said he would call insurance co rep and call be back in an hour or so. Our car rental extension was now expired.. Well over 3 hours later no call from Lee, I left messages. I then called Jim Pyron, General Manager of Cobb County to complain, he could care less, had a why are you bothering me with this attitude. Lee finally called me back, at Pyron's behest, no apology, pretty surly as usual, he had done nothing at all, gave me more lies. I had just just barely an hour or so left to get my rental renewed in another time zone.I called Friday to see if it was ready, told it might be,, Lee took nearly 4 hours to say car not ready. . Yet Fred told insurance co Friday am it wasn't. They did NOT even tell me that. Almost 4pm told car was ready. After being asked much earlier for much more notice as wife and I were in different places 35 miles apart. We got just 75 mins notice before they closed. No apology from anyone, Fred saw us as we came in and walked out of the room. Beyond despicable treatment for NO reason whatever. On Friday I wrote to the owner Mr Chuck Perrin at Cherokee County Toyota - its now Wednesday, as expected, heard nothing from him.Bought 3 new cars, had countless oil changes/service appts etc over 18 years from them with no issues or problems. Monday went out traded my old Tundra for a new Silverado truck.Never expected I'd be dealing with such despicable, aggressive liars at a major Toyota dealership. NEVER AGAINEX-CUSTOMER FOR LIFE NOW.

Jrb2

29 de may. de 2016

I have been buying or leasing vehicles for many years. Forty eight years to be exact. My wife and I have leased one car, one SUV, and two trucks from Kent Givens in a three year span. We were introduced to Kent by our son who had leased from Kent. My point to all of this is Cobb County Toyota management should use Kent's Sales and customer service skills as a training tool for all of their employees. Thank you Kent for the best buying experience we have ever had. Bob and Sharon.

Valued customer

28 de may. de 2016

Run away from this place. You can get better prices in a lot of other places even if you pay for the dealer fees. A lot of dealers charge you extra 599 or 699 in dealer fees but give you a lot more. This place is horrible. The sales person never gave me my DL back and its not like he forgot it. He said he would meet with me but than he changed his mind. I asked to overnight it but that is not happening either. RUN AWAY! David Tyler was the sales person I talked to. Horrible and not professional is all I can say. He even went to meet with other clients while we were waiting for him. Unbelievable! Just dont waste your time.

ashley.lip

25 de may. de 2016

I have gone to have my 2014 Corolla serviced here since the purchase date in May of '14, while under " Toyota Care" warranty I loved the service I was receiving. As soon as my 25000 was up suddenly everything was going wrong with my car. The first time I brought it in after warranty was up Richard told me I needed a brand new tire because there was a nail causing a leak in my tire, quoted me $172 for one tire. On.A.Corolla. I said hold on let me call someone else, because I am a woman and felt as thought I was getting ripped off. Found out the tire was only $102, and with installation, it would still come out cheaper than quoted. I told him I wouldn't have it done here and he told me I had to now because the tire was flat, and they pulled the nail out. I was upset but agreed, turns out there was never a nail in my tire he was lying the WHOLE time, needless to say I didn't pay for a new tire. Next service rolls around 30000 and same good ol xxxxxxx Richard quotes me $392 for an oil change and service really?? I said let me see what you are doing first, managed to get over $150 off price just from saying I don't need my air filter replaced or tires rotated. xxx

alanbrue

24 de may. de 2016

Jason McFarland was a great salesman -- knowledgeable, friendly, and a pleasure to deal with. He was not at all pushy, and even though we didn't intend to purchase a vehicle, and in fact just started our search, we bought it because Jason was so helpful. We would definitely purchase another vehicle from him and from Cobb County Toyota. Jason Wade, the business manager, also was helpful.

Tim Dow

22 de may. de 2016

Tim Cleary and Rudi Santos assisted in the purchase of my 2016 Camry Hybrid. They were easy to work with and knowledgeable on the many vehicles Toyota has to offer.

Sapp

16 de may. de 2016

We worked with Tim Cleary and were extremely pleased with the excellent service received through the entire process. I would definitely recommend Tim to my family and friends. I am very pleased with my 2016 Toyota Camry. Great job Cobb County Toyota.

JD

15 de may. de 2016

I have worked with Jason McFarland for the second time in a year. I purchased a 2014 Camry in 2015. I got a great deal on the price of the car and more than fair offer for the Ford I traded in. I just sold the 2014 Camry to my brother in law so his daughter could have her first car. I immediately went back to Jason and got the 2016 Camry XLE. The car rides like a dream. The service was pressure free and very fast. I would recommend this Camry, this dealership, and especially Jason to ANYONE.

RC430

1 de may. de 2016

Had a much better experience here at Cobb County Toyota than I did at my last car buying experience (at a Ford dealership...). I will absolutely recommend my sales guy, Josh White, to anyone and everyone looking for a new car. Josh worked out a great deal for me on my Tacoma and helped me get exactly what I wanted. I had a 2006 Tacoma for years, but had to let it go when our family got bigger and the access cab wasn't cutting it. Drove a car for a few months, but just couldn't be happy without my truck. So glad to have a new one now and double cab fits the whole fam comfortably!

Jody1212

20 de abr. de 2016

I would recommend Mr. Gregory Munroe to sell them a car. He was helpful and stayed with me through the whole process!!! Joanne M. Briordy

PK

9 de abr. de 2016

I requested an out the door price by email for a Camry LE 2016. Received it right away from Kent Givens and that was very competitive. They even lowered it further to match with the lowest price offer that I had received from another dealer. No sales pressure, no haggle, no negotiations. The best car buying experience for my first brand new car. Special thanks to Kent for the great offer and customer service.

Ghe123

28 de mar. de 2016

We went there to purchase a car for our son today. We had been saving money for some time and planned to pay cash for it. The deer ship wanted to run a credit check even though we were paying CASH.....makes no sense. I have excellent credit but this is about principal if I'm not asking for financing. They let us walk away over this policy AND the GM td me he was keeping my paperwork that had all of my information (including DOB and SS#) even though we were NOT buying the car based on their policy. He refused to give it to me and I had to literally rip it up while he still had it in his hands!!!!We will take our cash and business elsewhere.

aida scuffle

27 de mar. de 2016

I have been there before I have bought a couple cars there, at your Toyota dealership every time I go I have been helped with much eagerness to find the car that I need , and answer all my questions.Every one there works hard to satisfy the customer

sherleej

15 de mar. de 2016

Well, let me start with the negative-I pull in & a guy named Hilton doesn't want to walk with me to the back so gives us a card & says you can call me with questions.So we stop another guy who gets Tony Cloud for us. SO glad he did! Tony was wonderful! Stood & answered our 101 questions. Followed up with us. Let both me & my husband test drive. Showed us all the features of the car.The sales manager was nice & did what it took to get us in the car without harassing us.The Finance manager was fun to work with (how often can you say that?). He had a great sense of humor while getting paperwork ready & signed.I am loving my new car & cannot think those who helped me get it enough!I only gave customer service & Friendliness a 4 because of Hilton.

james bnd

14 de mar. de 2016

Mark Kligerman internet salesman did a great job from start to finish.with Cobb Co Toyota. He sold us a used Rav 4 and showed us how to workthe controls of the smart car. Would recommend him to anyone buying a used carsonny

Andrew540

4 de mar. de 2016

They sold me a truck with a busted radiator and refused to fix it. Cost me an extra $650. You'll get a better deal and better customer service elsewhere. Stay away from this place.

matkins

3 de mar. de 2016

Cobb County Toyota has a great selection of vehicles in stock. I did not the get the experience of being hassled into making a purchase and found the staff very helpful. My salesman was Josh White who helped me locate my new Tacoma and went the extra mile in making sure I got everything I wanted. I would highly recommend shopping at this location for a new/used vehicle.

Kerrie L

28 de feb. de 2016

It's not a myth. At Cobb County Toyota we found it to truly be an ease to buy an automobile. Victor Languren and Jim Pyron were truly wonderful to work with. They made our experience a delight. This is the second truck within a few months that our family has gotten from Cobb County Toyota, Victor and Jim. We will definitely be buying more Toyotas here and spreading the word!!

Troy2400

27 de feb. de 2016

I would highly recommend these guys to anyone looking for a car. It was definitely the best car buying experience I've ever had. Everyone was helpful and up front about everything. I understand they are there to sell cars but I never felt like I was "being sold"

vickie

26 de feb. de 2016

Jason McFarland went above and beyond as my sales rep. I recommend him to everyone. the people there are very nice and very accomadating. my experience was the best.

rhonda

13 de feb. de 2016

when buying a Toyota your told what a good value they hold but when you get ready to trade it back to y'all it's no diffent than trading in a ford. I would just like to think I could have more trust in cobb county Toyota than that.

customer2016

25 de ene. de 2016

Since I had a bad service experience previously & complained, I wanted to say David Cobb was outstanding this morning. Thanks for restoring my faith in your dealership. Even the cashier was friendly & pleasant. I was going to not come back again but at this moment I am glad I did. Thank you David. Jim

Thad1985

12 de ene. de 2016

Service writer was rude, hung up on me. Did not do his job. Went in for repair under warranty. Windshield wiper arm was stripped. Warranty claim was denied. Service writer said that it was our fault that it stripped out because of force such as wiper hung on frost or something. Car stays in garage. Impossible for it to be frost. We have not touch the wiper. We brought it to another dealer and they took care of it no charge.

ngcastle

11 de ene. de 2016

I purchased a Tacoma in 2012 and was very pleased with my experience and the price I paid for my vehicle. The service dept also seemed to be fairly efficient whenever I needed regularly scheduled maintenance.However in December 2015 I wanted to purchase a 4runner for the fiancee and had a terrible experience. I ended up getting a much better deal from another dealer in the area on the exact same vehicle. Cobb County Toyota had the attitude that they could sell 4runners all day long and didn't need my sale. Either way, my Tacoma then had a recall issue that had to be taken care of which I was told would take a few hours. I inquired about a loaner car for a few hours while they fixed my vehicle and was told they don't offer loaner cars for recalls. Which is crazy to me since it is not a wear and tear issue it is a Toyota issue. I guess they want me to sit in the service center for 4 hours while they replace the catalytic converter and other parts. I hate to say it but I might be heading to the Ford dealership when I need a new vehicle

Kwalker

4 de ene. de 2016

Greg Munroe is the person I go to at this dealership. he is my kind of salesman. He is not pushy, he is informative and he works hard to get you the vehicle you want. I have had bad car buying experiences in the past and these folks more than make up for that. They are helpful and honest. They want you to come back next time and you can tell that in the way they do business. They sell a lot of cars but they take the time to make sure you are taken care of. I have bought 4 cars there and have no complaints.

HappyDriver

30 de dic. de 2015

Tony Cloud helped me get the exact car I wanted at an affordable price. He took his time and experience to teach about some features I was unaware of... I highly recommend Cobb Toyota!

Donna from Kennesaw

26 de dic. de 2015

I purchased a new RAV4 from Cobb County Toyota and was really impressed with their service and knowledge. I am a single woman who has never bought a car on her own before, but David Hilton made the process painless and informative. David in the Service department was a big help too. I cannot say enough good things about these guys. Other family members who will soon be buying cars and I've told them all to go see David Hilton!

tango123

5 de dic. de 2015

second time with poor service, didn't know first trip they broke lug off tire and broke the lock in wheel lock with out telling me until I had low tire. Next time 60,000 mile service 530.00 dollars left with nearly flat tire light was on most of the 60,000 is visual was wondering how they did the inspection and even looked ? two times is enough

gottoyota

24 de nov. de 2015

I have purchased several cars for my family from Cobb County Toyota over the years. My last purchase was out the door within an hour and half. No pressure and no fees makes it a great experience. All my cars are serviced there as well. Top notch!

barnlife

18 de nov. de 2015

After they provided a written quote that was wrong- they wouldn't discuss it or work out any compromise. Just wanted me to go away. I was professional at all times, being considerate and saying I wanted to preserve my relationship with them, as I have bought 3 vehicles from them and regularly used them for service. They told the distributer that they now don't want to sell me a car. So understand this, you will be dealing with a company that only wants the uneducated buyers. If you want to "visit" the dealership and shop cars... good luck! They call you the low lying fruit, easy pickins. But if your intelligent and know where you should be regarding model and price- they don't want you. And if they offer a firm quote with vin number on paper- they could just as easy say- "sorry haven't you ever made a mistake" .

Terry

8 de oct. de 2015

I was dreading going to look for a new car but Greg Munroe was very patient and make me feel comfortable enough to make the purchase (when I came in I was not planning on buying something that night). I would recommend this dealership to everyone, especially first time car buyers!

khandley

16 de sep. de 2015

As a first time buyer, I felt right at ease with the staff. They made sure that I was aware of what I was purchasing and were able to help me understand all of the fine print. I could not be happier with the level of service, my new car, or my price. I would highly recommend their services to any of my family or friends!

HarveyC

16 de sep. de 2015

My experience at Cobb County Toyota was above the usual. None of the expected pressure selling I expected. Kent Gives, my Salesperson was knowledgable and very competent. I was very comfortable working with him.

shootermcgavin

13 de sep. de 2015

This review is specifically for the service received (or rather, not received) from the Service dept, specifically adviser Taylor Guzowski. Went in for a CEL that was throwing 3 codes, all interrelated, the main culprit which was an O2 sensor failure covered under warranty. Had the work done and paid to take care of one other related issue. At this point my wife who had taken it in had to be admitted to the hospital so I took over dealing with this once I got back into town from work, at which point we suddenly got news there was another $500+ worth of work. Turns out all were "recommended", 1 of which was almost entirely unnecessary which I immediately refused. For the other recommended replacement of a sensor, I tried to get information on the part and the costs, with which she immediately became defensive and downright condescending when I said I would buy the part myself and bring it in. But in all her infinite wisdom, decided to lecture me on how only Toyota parts are covered under warranty, using it as almost a veiled threat, while completely oblivious to the fact that the part I was buying is made by the OE manufacturer for Toyota, but she couldn't care less. Due to her unwillingness to confirm the part needed I ended up getting the wrong part, at which point I had had enough and said I would take the car as is. Overall, worse experience with a service adviser I can remember. You can bet I won't be going back there for a xxxx thing, which is a shame considering the friendly service I received at the cashier when checking out, one bad apple can ruin it for an entire establishment though. Oh and the kicker, now hearing a noise that wasn't there when we took it in, will be keeping an eye and ear on it.

jannalee

8 de sep. de 2015

Just bought 2016 Camry SE at Cobb Toyota. Had a wonderful experience with entire staff. Would highly recommend dealership and will definitely go back for my next vehicle. Thanks Cobb Toyota!

gadawg 11111

6 de sep. de 2015

Made inquiry over internet on vehicle. Kent called within a couple of hours. Final drive out price sent by e-mail no haggling needed. Process of purchasing new car went very smoothly was at dealership less than 4 hours. Brad was able to get us a lower interest rate than I had walked in the door with. We were very pleased with the experience.

1hopegiver

31 de ago. de 2015

Everything went through as planned over the phone, except at the very end the financial guy trying give me a higher interest rate then that was quoted to me in the beginning. But they were able to fix the interest rate when they saw i upset. Overall a great experience!!!

Kw04396000

29 de ago. de 2015

1 star is a gift for this dealership. Buyer beware. Zero follow through. When you say you are going to call, CALL. Customer service awful. Also, you have to love it when the dealership justifies their price by bashing their competitors, as if they are the lessor of the two evils. Thanks Kent and Steve. Good job!

Kim D

27 de ago. de 2015

1 star is a gift for this dealership. Buyer beware. Zero follow through. When you say you are going to call, CALL. Customer service awful. Also, you have to love it when the dealership justifies their price by bashing their competitors, as if they are the lessor of the two evils. Thanks Kent and Steve. Good job!

Tundra123

27 de ago. de 2015

I received such a great deal on my new 2015 4x4 Tundra! Will always recommend Cobb County Toyota to anyone needing a new or used vehicle.

I tried to be nice.

21 de ago. de 2015

I took my 2012 Tundra in for a brake service and when I got it back I had a vibration. Suggested that they do some rechecking to make sure that all the parts were installed correctly and I got the run around. I was told by the service manager Dennis Zullo that I should get a second opinion to which I told him they should have done the work correctly to begin with. However he didn't like what I had to say so I was asked to leave, at which point I called the other dealership owned by the same person and got my second opinion from one of the advisors there. His opinion was that the brakes should have been disassembled and checked for faulty parts or improper install (finally someone gets it) problem is I was told not to come back. No problem. If your willing to send a customer away because you think your right and they are wrong you don't deserve my business. BEWARE!!! If they do it wrong it's your problem at this particular dealership.

Michelle

20 de ago. de 2015

Josh White was great to work with on our last purchase of our vehicle. This is our 3rd purchase Cobb County Toyota and we will back in the future.

GH

23 de jul. de 2015

Leased vehicle, but dealership failed to answer my questions in the finance office, thus causing me to make a poor decision. Pressure to make sale, or dismiss you as a potential customer.

Randy & Renae

16 de jul. de 2015

We had a very positive experience both online and in person working with Grant Guzowski. He was very helpful in answering all our questions and not pressuring us in any way. He was very pleasant even when we were just browsing and unsure we were going to even make a purchase, as we had just begun looking and had not decided what kind of vehicle we wanted. The dealership gave us a good trade in value for our van and we purchased a new Rav 4. After our purchase Grant took the time to help explain all the electronics/features on our Rav 4 and to help us set them up. We highly recommend working at this dealership with Grant! If we need a another vehicle we wouldn't hestitate to call Grant again!!!

Mary Harvey

9 de jul. de 2015

I had a very positive experience when I purchased my Toyota Camry this week. Greg and Shaun were very helpful and informative. Thankyou. Mary Harvey.

Phillip

29 de jun. de 2015

Our salesman, Greg Munroe showed us all the features of the Sienna and took his time with us. We still werent sure which minivan we had looked at buy. However Greg, unlike other salespeople at other dealerships we encountered, was not pushy and said to call if we had questions. We both liked our encounter with him. We went back a week later to test drive again and Greg patiently went over the features again. Greg answered all our questions and listened to what we wanted and what our needs were. This time there was no reason to look further, we liked the minivan, Greg had found the color we wanted, and gave us a good price. We are happy we went over 20 miles from where we live to buy from Cobb County Toyota and Greg Munroe. My wife and I highly recommend Greg and Cobb County Toyota for a good buying experience.

Mark Cherokee county

29 de may. de 2015

I called for a price on a 40,000 mile service, The service rep quoted me a"sale"price of $44.99, after I gave him the specifics of my car. I have had my car serviced there many times prior. When I arrived the female service rep said it would be $99 !!! She said that was the price for regular oil not synthetic. When I explained my phone conversation she said it does not matter, he quoted the wrong price. Even though any service rep should have known that my model uses that kind of oil. The best part was when she said I could have the price if they put In regular oil, even though the manual said NOT to use it! The manager was of no help and inferred that I was lying and also said I could have the regular oil if I wanted. They cannot be trusted!!

Jim Wells

24 de abr. de 2015

Kent Givens is without a doubt the most straight forward salesman we have ever dealt with. Hands down, we would recommend him above all others.

Semper Fi...

20 de abr. de 2015

Rob-Sales Mgr "Old School Car Con"--lie to ur face--talk to u like ur an idiot if u have a small problem 2 days after purchase. Scam u on finance part of purchase. I know first hand--will not walk back into their sales showroom...

DetroitLionFan

16 de abr. de 2015

I have been an owner of a 2008 Toyota Camry since brand new and this is by far the worst experience that I have had in the service department. I had to wait 2 hours for just a basic oil change and then have them tell me that there are several things wrong with my car (other than my oil consumption problem)that are just not true. I am very disappointed in this service department. I have never had to wait this long for just a basic oil change. Where I am to go to get my 2008 TOYOTA CAMRY Serviced Correctly? My parents are having the same issues when they get their 2008 TOYOTA CAMRY serviced.

The Rouillards

15 de abr. de 2015

Greg was such an honest and easy person to work with. He did a great job getting me exactly what I wanted. Very professional. They finance person was also great as well. I love my car and am telling everyone about if they want to buy a car go to Cobb County Toyota! You were the 6th dealership I had visited, horrible service. Thank you!

Melissa Ludington

21 de mar. de 2015

This place is what dreams are made of when it comes to the car buying process. My husband and I have less then desirable credit. Our salesperson Santiago and our sales manager, Robert Smith we're extremely helpful in our process and we left with an affordable payment and a much better interest rate then we expected. I'm so grateful knowing that car dealerships that make deals still exist. I would more then recommend this dealership to everyone that I know!

Jay

11 de mar. de 2015

The sales manager at this dealership is an outright LIAR, in addition to being a rude, incompetent and dishonest manager. DO NOT BUY HERE. IT IS A NIGHTMARE

racktown

7 de mar. de 2015

Winston Anderson does a great job providing excellent customer service at Cobb Toyota. He is very professional and courteous. He is a great asset to that service team.

John H.

12 de feb. de 2015

I typically don't right reviews but since purchasing a vehicle is usually an event most dread I thought I would share mine in case it helps a few people lessen the stress and save a few bucks. I have never owned a Toyota or Honda... I was looking to purchase a car for my daughter back in October 2014 and shopped 5-6 dealerships around the Atlanta area. I ended puchasing a new Corolla from Cobb County for several reasons...1. They do not load their vehicles with a bunch of fluffy stuff like paint protection, tinted windows, etc. These item add no value to your purchase... Period2. No document fees.... Thanks goodness!!3. Offers good, honest trade in value4. Treats you like a person, at least they did me5. They out performed ever dealers price that I shopped... And that was 5-6 of them!6. Kent Givens works with you to get you a car that works for YOU! My experience was that good back in October I decided to test my theory out three days ago. Guess what... I decided to write this review...I traded in my 2008 vehicle for a new 2015 4Runner! Do your homework and discover for yourself... ask for Kent Givens.

Flyboy

20 de ene. de 2015

Paid Cobb County Toyota for inaccurate diagnosis of faulty cruise control computer. After the misdiagnosis I noticed that my parking lights were no longer flashing when engaging/disengaging alarm system. Immediately reported it to Cobb County Toyota, where they made excuses and denied responsibility. The only thing worse was when their service manager, Jimmy, eluded to time spent by their technicians being more valuable than the customers, as I spent four days of my time dropping the car off for continued misdiagnosis.

nddoug1

27 de dic. de 2014

I had leased a Camry through Merrick Shaw/Cobb Co Toyota back in 2012. Merrick called me in November to see if I wanted to take advantage of the Toyotathon event and let me know I could end the lease early. After getting through the Holidays, I went to see Merrick on 12/26. All I knew is that I wanted to buy this time and would be open to new or Certified Pre-Owned. We quickly went through some options/pricing and it was easy to see that going with a new car would not be any more than going CPO. It didn't take long for me to find the new Camry that was right for me (once the leather seats get installed). It didn't take "all day" and I drove off in my new Camry very satisfied with Merrick's service and the overall experience.

brewilson

22 de dic. de 2014

Received excellent and friendly customer service from Cobb County Toyota. My wife and I, have purchased 3 cars from Cobb County Toyota so far. Cobb County Toyota is one of the first places we check when buying a car.

Camery15

22 de dic. de 2014

Kent did an outstanding job jumping in and covering for our original salesperson when we arrived unannounced because our original salesperson was busy helping another customer. Kent was professional, respectful, and very accommodating.

LauraBren

19 de dic. de 2014

Love the car and loved the experience of working with Kent at Cobb County Toyota! Kent took the time to make sure we had evaluated all options and were completely satisfied with our purchase. He literally went the extra mile to provide superior customer service. His patience and guidance steered us in the right direction and we are extremely pleased with our purchase! And the next time we buy another car, we will definitely head back to Cobb County Toyota.

shirley.mensching

13 de dic. de 2014

This is my second purchase from Cobb County ToyotaI have faith in their honesty, workmanship and overall service and customer satisfaction.I have had the same salesman (Merrick Shaw) for each purchase. He is very thorough and knowledgeable of the Toyota products. I couldn't be happier.

nicholas.dickson.54

12 de dic. de 2014

When you call this place you'll get transferred multiple times to the wrong place. This is exactly that dealership that makes people dread to go into. Many of the salesman do not speak English or have such a heavy accent that makes it impossible to get answers you need. When you get one that does...than you get those salesmen that everyone dreads. The one that focuses on the sale versus customer service. They listen to you but only gather information they need to make their sale and will not listen to what kind of car you want/ need or what banks you want to avoid of hear any requests to look at the numbers first before running your credit for those with borderline or less than perfect credit that may not want to run their credit unnecessarily or get pushed into something they don't want/affordable. Here they try to run your credit before even trying to hear what you want/need. Than they try to push into something more than you want if your credit comes through. They try to not let you leave when they are trying to get you approve. Even go to lengths of keeping or not finding yor keys. When you do leave. They run your credit and even submit it the banks you ask them not to. When you get sales managers that try to keep you from leaving but make promises to call you the next day themselves but if you don't get approved but you receive letters from the banks that you asked them not to go through. Once, you're not approved than what little customer service was available is completely gone. You have to call multiple times to try to find the salesman that worked with you or the sales manager that lied to you. If you get upset and try to discuss your experience to the lead sales manager than he doesn't have any answer for you and tells you they can't call back people that have been denied. You get the impression that he doesn't know his job or care for you and will not offer any apologies or any answers to fix this in the future. If you ask for his supervisor than he will lie to you and say there is none but gives you an address to forward your complaint. If you don't believe him and are patient enough to go through multiple transfers. You will find there is a GM and he already knows about the situation if you call enough and he will call and leave an unpleasant voicemail on your phone telling you to take all future business elsewhere like i have and will always be unavailable if you try to call him back to address this bad customer service which starts from the top down

asellers

5 de dic. de 2014

Buying a car can be a stressful experience, but this experience was far from that. I did not feel pressured and felt able to ask questions. Grant was very knowledgeable about the 2015 Toyota 4-runner. He explained everything on the vehicle and assisted me in setting up my navigation. This was very helpful. This is the second car buying experience I have had with Cobb Toyota and would recommend this dealership and Grant"s expertise to anyone in the market. I will be back for another vehicle in the future as well as refer my family and friends. I love my new 4-runner!

MarcMac

4 de dic. de 2014

This is what car buying is supposed to be. We walk in, William is an absolute pro, he takes us around to as many cars we want to see, leisurely talking with us as we go. He was patient as my wife decided on a color, and worked with me on the deal. We all left happy. Later when an option wasn't installed properly, William personally took on the cause himself and got it done. Love this place, would recommend it to anyone, and will be back when it's time for a new one.

katistewart

27 de nov. de 2014

After hearing dozens of horror stories about the car-buying experience, I was expecting an awful time. However, I was pleasantly surprised by Greg's personable demeanor and loved that he did not pressure me into anything I wasn't interested in. I would recommend anyone to Cobb Couty Toyota.

ronniejo219

26 de nov. de 2014

Great place to buy a car. Would tell all my friends and family to go buy a new or used cars from Cobb county Toyota.

pch2000

24 de nov. de 2014

I went in for an oil change and to have a noise related to my steering column checked out. Unfortunately, it was a very expensive fix, but Winston Anderson did everything he could to make it as affordable as possible. He also provided a rental car for me while the car was in the repair shop. His customer service skills were great and I'm glad I had the opportunity to work with him. He went above and beyond. -dd

DRestis718

22 de nov. de 2014

Great overall experience! Really enjoyed my experience leasing my new car...the friendly and helpful staff made the experience even better than getting a new car already is...

reggae aiad

13 de nov. de 2014

The salesman was very efficient & professional , Financing was good and easy, Salesman displayed the features with awesome recommendations for the car , financing was very clear on every item

jp1952

13 de nov. de 2014

Had an alternator go bad on a certified pre-owned corolla, talked to service mgr. Jimmy Smith and after some checking saved me close to $900.00 for a factory alternator as I was covered under my pre-owned certified policy. I will never buy a car that is not certified. Toyota stood by what they said, But besides the money the kindness shown to me from all was great the entire service department.was very kind and it goes a long way with me!!!!!,

TDon1970

13 de nov. de 2014

I had a nice experience with your service manager Jimmie Smith. He was very knowledgeable and had great customer service.Jimmie is definitely a keeper. Thanks!

cjones1976

12 de nov. de 2014

My sales person was Rob Warren. I bought a 2012 from him in 2012 and just bought a 2015 from him 2 weeks ago. He is very thorough and I would definitely refer him to everyone I know looking for a Toyota.

smith503

11 de nov. de 2014

Can't say enough about Jimmy Smith, my service manager! I really wish I could clone him and bring him to my job. He is AWESOME!!!! Always smiling and going above and beyond to make sure I'm 200% satisfied with my service visit(s) from the beginning to the end. Thank you Cobb County Toyota for having Jimmy Smith as part of you staff!!!!

Chelsea Pruitt

10 de nov. de 2014

Going to cobb county Toyota to have the service done on my car is always an enjoyable experience. Jimmy smith always makes sure I get the best service in the perfect amount of time. I will always use Toyota and will always trust my car with Jimmy Smith

richardJohn

30 de oct. de 2014

I recently got a low tire light appear on my dashboard i went to Cobb County Toyota and a man named charles helped me air up my tires. upon closer inspection he noticed that one of my tires had a giant nail sticking out of it. luckily it was repairable and they got it taken care of within 15 minutes or so. If i would of taken it to a gas station and filled it myself i probably would of not even noticed it.

Shawn Perry

29 de oct. de 2014

I bought my car to cobb county Toyota for repair Darrien Dacosta. Took good care of me.

sandjomi

29 de oct. de 2014

Did not buy my car here but everyone was really friendly and knowledgable when I came in with questions about my toyota. They were able to help me with the navigation system on my car. I will definitely return for my next purchase.

Shirley Cunningham

29 de oct. de 2014

My family has been getting our vehicles serviced at Cobb County Toyota for years. The lobby renovation is crisp and comfortable and the service quality is consistently impressive. The staff has answered any question Ive ever had, and often go out of their way to help. I was having problems getting my new phone to connect with my cars Bluetooth, I went to the dealership frustrated and desperate for help, Charles took the time to troubleshoot with me and explain why I was having problems, he even showed me step-by-step how to properly connect my phone.

Clint and Beverly Sanney

27 de oct. de 2014

Dealing with Jared at Cobb County Toyota was the best experience we have ever had. Honest and courteous and made us feel welcome. J C and Steven in the service Department were awesome servicing my 2014 Sienna. Sales and service are important when buying a car. This dealership is the best.

CHSmith

26 de ago. de 2014

Just purchased a 2014 Hybrid Avalon - love it! I have previously purchased a Camry, 2 Avalons, and a Prius for myself and have been instrumental in the purchase of a Corolla, and 2 Tacomas for other family members. All came from Cobb County Toyota.

Beep3

19 de ago. de 2014

Treated like a Queen! Greg was such a gentlemen, and very knowledgable. My rental car was turned in by Greg so I wasn't inconvenienced with a two car problem. My new car was clean along with a full tank of gas; much appreciated by me.

robert dobbs

17 de ago. de 2014

Greg Munroe was very helpful and efficient. Our finance choices were explained in a concise and understandable way. Greg was extremely cordial and very knowledgeable.

davemyway

13 de ago. de 2014

i bought a 2014 tundra with a xsp package ... after signing the paperwork they told me it would be a few months before the parts could be put on my truck because it was so new .. after waiting4 months and calling repeatedly they put a set of wheels on my truck and a step bar and told me that's all they could do .....they package I bought was a lot more than that , but by then I had no choice but to accept what ever they offered ....it was the worse dealership I ever dealt with and I will never go back , neither will anyone I know . I also saved the written agreement they promised and never fulfilled so I can show it ato anyone who is interested in buying a car or truck from them ....

JonEberle

13 de ago. de 2014

I brought my vehicle into the service department to have some warranty repair work done. Long story short, the service advisor was one of the most horrible people I've ever dealt with AND the repairs were not done correctly. The service department here is absolutely terrible. If you are used to decent service, do not come to this service department.

carla.y.hurst

5 de ago. de 2014

My family has purchased several cars from Cobb Co. Toyota in the past 6 years. Every experience has been an excellent one. The staff was very professional, answered all of my questions and listened to my concerns. I would not go to any other place for a new car! Thanks Cobb County Toyota!

JandA0920

22 de jul. de 2014

We originally called Cobb County Toyota after looking at a used 4 Runner on the website. I called and got Rob Warren in the internet department. After advising me the car we were after had been sold, he mentioned the deals on a new one. I thought what most people would, "great, here it comes." After months of frustration with some lesser dealers (sorry Nalley and Sandy Springs) we drove to see Rob the next day. To say Rob is a great guy is an understatement. He might be one of the nicest people we've met. The offer on our trade in and the car blew the competition away. Long story short, we'd buy every car on the lot from him if we could.

hyoder502

20 de jul. de 2014

I bought a 2011 camry which by the specs requires synthetic oil. I have taken the car to them for all oil changes every 10,0000 miles just like Toyota recommends. Yesterday after getting my oil changed for 90,000; I noticed on the receipt that the oil they used was conventional 5w-20. I asked the service tech why they didn't use the recommend synthetic, he looked back and informed me that since the 60,000 mile service they have been using conventional. He said it was good for the car as long as I changed it more often. I was very upset, that they made this change and never informed me. When I got home and told my wife she said that one of her co workers had the exact same thing happen...I will never use this service center again.You cannot trust them.

Loveyd

15 de jul. de 2014

I am very please with my car shopping experience at Cobb County Toyota, for the 2nd time! From the time I stepped foot out of my car to the time I stepped foot into my new car from Toyota, I received excellent customer service from everyone, but mainly my salesman, Jonah Amlett! He answered all my questions and took interest in all my concerns, unlike some dealers who are just about making the sale and not too tuned into the customer's best interest. All of my car shopping expectations were met, just as I knew they would be, which is why I went back for a 2nd time and each time, I purchased a new car. Keep up the fantastic work and you are my first recommendation for anyone who is interested in purchasing any car!

Jwalker6465

13 de jul. de 2014

Great sales and service very fast These guys were great. I had a Prius and due to family illness I had lots of miles on my car. These guys helped me get onto a beautiful new car that I could still afford. Thank you Jonah I love my new car

Ajdavis182

13 de jul. de 2014

Best sales rep we've ever dealt with! Fantastic! So patient and nice - never felt pressured through the entire process. We'll definitely be back to see him for our next vehicle!

miltond

7 de jul. de 2014

great experience working with the internet team. Rob and Merrick. Would buy from cobb county toyota again. would definitely recommend them for any of your toyota needs

burnbud81

1 de jul. de 2014

This was the ninth car my family has purchased from this dealer and the I believe the fifth car purcahsed from Tony Cloud. I do not believe I would go to another dealer to purchase a car or have a different salesman to help me than Tony Cloud. Tony is an excellent salesman.

lwarren45

18 de jun. de 2014

I had initially went by the dealership for a toyota yaris. They only had one on the lot. The salesman talked me into rest driving a prius. I was somewhat impressed with the prius 2, but I preferred the prius 1. He found one at another dealership at a price which was 1200 over msrp. We haggle and I told him I wouldn't pay that price and told him what I would. If i were to trade my car in he priced my vehicle 1500 under a carmax appraisal, and then proceeded to try to sell me the car at sticker price which was overpriced to begin with and want me to take a huge loss on my car. I refused and they kept coming back with ridiculous numbers. By this time my daughter and I had been there for 3 hrs in the hot sun for 1. After I had refused to accept any of their offers the manager (he sat behind the counter) comes up with another offer which I was not happy with and I told him I had rather wait and sell my car and then make a deal. He then proceeded to tell me you won't sell that car at that price and angry got my keys and license and rudely sent me on my way (I was already out the door waiting to leave but they had kept my key, license, title, ins card for whatever reason I still don't understand. The original salesman was easier to deal with, but I am a customer and when the next one basically insults me, I'm done!!!!!!

walter2014

13 de jun. de 2014

It was a pleasure buying our car at Cobb County Toyota and we would like to express our thanks to your Sales Representative-Mr. M. Shaw, who made sure all of my husband, requirements were taken care of and was patient through the entire process, which lasted quite a while. We are Happy!! We came into your store looking for used but with the help of God and Mr. Shaw we were able to drive out in a brand new Camry XLE.Thank You.

KellyBarrett

3 de jun. de 2014

This is the second new car purchase I have made at Cobb county Toyota. I highly recommend them because they are knowledgeable and helpful without being the follow you around and bother you car salespeople. When I wanted to just look and compare a few models, Jonah opened them up, gave me his card and said to call if I had any questions or wanted to test drive. Needless to say, I drove my new Sienna home a short two hours later. This dealership has always been friendly, helpful, no hassle, and the after comparing prices among three different local dealerships, the bottom line price could not be beat. Thank you Cobb County Toyota for being a dealership that I really can trust!

Brian

24 de may. de 2014

First time to this "no pressure sales" dealership and were met by Rob Warren who is very professional, knowledgeable, and courteous. No high pressure sales tactics here - just straightforward about car prices and no haggling. We don't enjoy car shopping and Rob put us at ease from the moment of initial contact to the final sales of two vehicles and a trade-in. Rob made the whole experience actually enjoyable! Highly recommend Rob Warren if you're looking to buy from an honest, respectful, professional salesperson. Would definitely buy from him again!

andreur

24 de may. de 2014

This is the second time I lease a car from Toyota and I have to say that Mr. Knight exceeded my expectations in every possible way! He made it possible for me to lease a brand new car at the same payment I previously had. He is an excellent salesman...very thorough, knows his product and it shows! Thank you, Toyota for another satisfied customer!!!

Ridgway

22 de may. de 2014

This was a good experience from beginning to end. I have purchased several cars from Cobb County Toyota. Recently I had an accident with my car and decided to buy a new Corolla. I found the friendly attention of your agent , Kent, so helpful through all the aspects of the purchase. His attention to the details of showing me how to use all of the "bells and whistles" of my new car was so very helpful to an older non-computerized person! This survey on the other hand is absurd, a password? a new account, do you not want any information?

wmt1981

22 de may. de 2014

Simply put again Jonah, Andre and Rob exceeded our expectations. I have never dealt with a car dealer and staff that 4 times over the last 12 month has provided me a unbelievable customer sales experience as Cobb County Toyota and their staff. 12 months ago my wife and myself, and our two daughters purchase 3 Toyotas. In May 2014 I traded and purchased a new 2014. Job well done Joan, Andre and Rob.

voavee96

15 de may. de 2014

The sales staff was very friendly but not "pushy. Took time to listen to my concerns and was willing to work with me. I originally went in for service on my 2011, but as my lease was almost up I wanted to talk to someone about my options. The woman at the service desk was very helpful and got a salesman and a finance man to come to me as I have difficulty walking long distances. Overall pleasant experience.

russ3297

11 de may. de 2014

Thanks Todd Knight for all your help especially with the post buying process. Rob, Sales Manager, your a pleasure to work with. A great job done by all.

ryaidan2013

8 de may. de 2014

This was my second great experience buying a car at Cobb County Toyota. I would recommend CCT to all of my friends and family who are looking for a great car at a great price with great customer service. Rob Smith made me feel like a life long client, and not just a customer!Regards,Bill McDermott

J.R.

7 de may. de 2014

I just purchased a used RAV4 for my daughter at Cobb County Toyota, and I am extremely satisfied with the whole car buying experience. Mr. Gregory Munroe is the kindest, and most honest salesman I have ever met. No game playing with him or anyone else; Cobb County Toyota is the only car dealership I have visited that knows how to really treat their customers. Customers come first; not the bottom line.

quangtran38

4 de may. de 2014

Mr. Tony Cloud was an excellent sale person, demo'ed to me all options of the cars and has helped me a lot in our decision to buy the car for what we came to see and try.

allthingstennis

29 de abr. de 2014

My husband and I went in to Cobb County Toyota on 4/28/14 to check out was available in the Tundra's. We were greeted warmly and in a wonderful manner. We received the best service and care that we have EVER had anywhere. My husband has some medical issues and they were very accommodating and made him comfortable. We would highly recommend and shop there again. We are a huge Toyota family. My children all have Toyota's and my brother, sister and brother in law!!! We really should have stock in Toyota.....

jsel04

26 de abr. de 2014

I was just looking on this day when Greg Monroe assisted with our search. I believe he is the best sales person I have ever dealt with. He was very nice, friendly and knowledgeable . I feel like he did a very good job for me, I would recommend him to anyone buying a new car.

nkinnick

24 de abr. de 2014

Kent was great to work with, his follow up was excellent. The leasing department did an excellent job also, I would recommend the dealership to other people.

CanopyAtlanta

22 de abr. de 2014

This is my second experience with Jonah at Cobb Toyota and both times he has provided exceptional service. I will be working with him again in the future, 3 years when the current lease is up, and hope that he is still with Cobb.Please take this review as exceptional service.

TessaAlexander

21 de abr. de 2014

Great work. Everyone was friendly. I was really greatful to work people that were willing to do everything to get me into a new car

kgmax

20 de abr. de 2014

My goal was to go to the Nissan dealership (I had a '09 Maxima) to get my oil changed. Next thing I know I was driving to Cobb County Toyota. Derrick Wynn was extremely helpful and informative. I appreciated how he and Jason Wade worked with me to get the best deal possible. So far, the first 24 hours of being a truck owner have been positive. Thanks for everything, Guys!Kyle Glenn

bayani1son

16 de abr. de 2014

Greg was exceptional at explaining my deal options on my vehicle of interest. Greg also helped my family with a previous purchase. I am a return customer and will return again!!

twonail

15 de abr. de 2014

We've had Toyotas for years, so started here when looking for new car. I went to other dealerships (not Toyota) to look at other favorite models, and though I thought highly of the other cars--maybe even preferred many aspects--I decided in the end that I wanted to stay with what I knew as a phenomenol dealership to do business with. (My experience at other dealerships fell short. I felt they'd prefer I shop online and not bother them!) Merrick Shaw is a super sweet salesman who didn't hurry me or make me feel stupid, nor did he seem in any way like he was trying to "sell me." (Toyotas really do sell themselves; the salespeople at this Toyota seem confident in their product and their dealership, so there's not the phoniness you find elsewhere.) The "closer/paperwork guy" (sorry that I forget his name) was also a kind man who was respectful of our choices and I think advised us well.

ean2012

15 de abr. de 2014

My husband and I were looking for a Toyota Tacoma and Merrick Shaw made it super easy. He showed us exactly what we wanted, let my husband test drive it and that was all it took. He was in love with it even though it was black. I never thought he would buy a black truck but he loves it and so do I. By the time all the paper work was ready the truck was washed, detailed, and filled up with fuel. Mr. Shaw even showed us how to set up our iphones with the bluetooth in the truck. So far we are very pleased and would send friends and family to see him if they are looking for a toyota. Thank you very much for a great experience!

tranvutrienbang

10 de abr. de 2014

I like your services, i'll be back to you to buy 1 or 2 cars. I hope I can work with Mr. Tony Cloud and Mr. Brad Magerl

buddarr

7 de abr. de 2014

I began my search for a truck 4 days ago ... wow that was quick. We looked at and test drove two different vehicles (Toyota Tundra and the Chevy Silverado). Both were comparable in price, however my experience at Cobb County Toyota, once again, was an extremely pleasurable experience. This is not usually the case when you purchase a vehicle, but for the third time, our experience at Cobb County Toyota not only met our expectations, but surpassed them in a very big way.Our salesman, Grant Guzowski is extremely knowledgeable about the product offered as well as the competitors. We are Cobb County Toyota customers for life.

ChocolateRose

4 de abr. de 2014

Awesome Dealership! Todd and Brad were really friendly and helpful. I'm really happy and satisfied about my purchase!

juliernped

3 de abr. de 2014

My previous car was a Rav4. I was in a roll over accident and the car was totaled. my father went to the dealership because we used them before. He check out cars, received information with Derrick Wynn. He was able to settle most things, so all I had to do was go the the dealer after work and pick out the color, finalized forms and drive away.

RKM

2 de abr. de 2014

My salesman worked hard to win my business. He understood what I wanted, and that I was there to buy and not to negotiate. I would recommend Codd County Toyota to people that are ready to purchase.

" lazarus g",

31 de mar. de 2014

Cobb County Toyota is an awesome dealership. I recently purchased a vehicle from this establishment and the experience was great. I highly recommend potential buyers to visit this dealership. The sales reps were very informative and professional. Special thanks to Tom Jordan !!!

Mr. Hughes II

29 de mar. de 2014

Had no idea I would purchase my first car that day. I called just to ask some questions but, Mr. Amlett expressed his thoughts on my current situation and told me he would give me a call back. He definitely helped out by doing all the dirty work and put me in a brand new vehicle that I love and at fair price too! Cobb County Toyota is the way to go! Will be purchasing my next vehicle from them in 5 years!

Jessica Whitehead

26 de mar. de 2014

I purchased my teenager a car from Gregory Munroe a few months, ago. He listened to my needs and budget! Much to my surprise, when I and my son walked into the dealership, Mr. Munroe had the perfect car for my son and under my budget. He was organized, knowledgeable and honest. Soon, I will purchase a car for my daughter and I will only purchase with Gregory Munroe and Cobb County Toyota!

Indiana yes

22 de mar. de 2014

zack has been there to help in many ways. Not just getting our car in but also working on our behave when we have had special issues come up.

returning customer

22 de mar. de 2014

I brought car in for accessories and dealt with Mark. He was very friendly and helpful. The job was done in the time promised. I would recommend Cobb County Toyota to all nmy friends.

TC

21 de mar. de 2014

Great servicemen! I took my car in for a service job, and to a service guy named Simon, and he did a great job on my car. Everything was done right and on time. Very pleased with service.

Carol

21 de mar. de 2014

David Cobb knows what he is doing in this type of business...He was a Total Gentlemen.. I will be returning back to your Dealer Ship

PLT

21 de mar. de 2014

Had a Great experience with my Service Manager DAVID COBB...He is very good at what he does....

JABarnes

21 de mar. de 2014

On Friday afternoon, my check engine light came on. I called Cobb County Toyota and spoke with Steve who told me to come right down. Upon my arrival, Steve greeted me and quickly took my vehicle into the shop for diagnosis. The repairs could not be completed until the following morning, so Steve provided me with a loaner car to drive until my vehicle was ready. I am pleased with the level of service that I received, and would recommend Cobb County Toyota to anyone.

Kiddyppppp

20 de mar. de 2014

Fast, friendly, awesome customer service. Had a service done and they fixed something that nobody else could figure out.They did a great job and has always done it for my family

ssdtgolf

15 de mar. de 2014

This is the third car I have purchased at Cobb County Toyota. Each time has been a pleasant experience. No games just straight forward business. Rob Warren was my sales person, and he bent over backwards to find the car I wanted at a fair price. I also use there service department for my three Toyotas and a Lexus. Zack always takes great care to service my cars without ever trying to sell me something I dont need. All and all this is a five star dealer that I have been using for over ten years.

crystalstars87

13 de mar. de 2014

The customer service was amazing and the process was easier than I thought it would be. Everyone was so friendly and inviting. It was easy to know where to go and what to do.

Jam001998

11 de mar. de 2014

Horrible ServiceLast week my wife scheduled and brought our 2013 Toyota highlander in for its first 5000 mile check up. From my experience with purchasing my Highlander I had no doubts that my car would be in the right hands with Cobb County Toyota, I was sadly mistaken. My wife who is 8 months pregnant brought in our car, her service writer on this visit was Zach Claybrooks. My wife informed Mr. Claybrooks that she only wanted an ASE certified mechanic to work on our car. ASE stands for Automotive Service Excellence, people with these certifications are highly trained and can be trusted with their knowledge and integrity to do the job right. After servicing our Highlander I spoke with Mr. Claybrooks on the phone and asked him to make sure during the process of rotating my tires that nothing was scratched or damaged since my wife couldnt bend over to inspect herself. I was told that everything went well and to bring the car in again for its 10,000 mile service. Once I arrived home from work later that day I noticed getting out of my car that one of my wheels were scratched, this was very obvious. When I started looking further All of my wheels were damaged badly and looked like someone blatantly did the damage. It looked like a Nascar pit crew had put my wheels on. Not only were my all of my wheels scratched and damaged, but there was also grease on the door and floor mat. I brought my car in the next day and spoke with Mr. Claybrooks about the damage. Jimmy Smith who is the assistant service manager informed me to drive the car in for inspection. Once inside they evaluated the obvious damage to my Highlander. Mr. Smith informed me that I would have to come back and speak with Dennis Zullo to approve replacing my wheels. Mr. Smith was not Customer friendly and was very rude and disrespectful to me. I asked Mr. Smith to document the damage so I had it on paper when I returned, I was told I cant do that. When asked again Mr. Smith seemed like I was more of a nuisance than a customer and begun writing down on the back of a business card about my visit, not at all professional. Finally Zach Helped with writing an invoice to show I was In the service department and printed an invoice for me to return. Today I called and contacted Dennis Zullo Service manager to properly assess this situation and get this resolved. Mr. Zullos only option was for me to set up an appt. with a wheel doctor to look at and fix my wheels. I informed Mr. Zullo that this to me was not an acceptable way to repair my wheels and that I wanted them to be replaced. Once again I was met with a negative attitude and complete disrespect about my situation. I informed Mr. Zullo that I dindt want someone to sand and paint my wheels to fix them which in turn ruins the integrity and balance of my wheels, but he insisted that was all he could do to help me. On Cobb County Toyotas service web site it states, We have an outstanding reputation in customer satisfaction as an 18 time Toyota Presidents Award Recipient. This prestigious award is only offered to dealers that maintain the highest levels of customer service. As it stands I wouldnt bring my car to have any service performed at this location because of the bad Customer Service and damage of my $40,000 vehicle. Mr. Zullo did contact me back and informed me that after thinking about this situation he wanted to go ahead with sending me new wheels for my vehicle. He also explained that no ASE certified technician touched my car and that the protective sockets used to do wheel rotations were all broken. For such high qualifications and awards you would think the customer would be taking care of and technicians supplied with the right tools to work on these vehicles. I had to take off two days of work and talk to 3 different people before finally getting this resolved, not to mention having to get my car detailed to remove grease. Even though the problem is fixed I wouldnt recommend anyone to ever have service done at Cobb County Toyota. Sincerely James Miller

havermeyer9

3 de mar. de 2014

Our experience at Cobb County Toyota was excellent in every respect. Every employee we encountered was friendly, helpful and knowledgeable. We received exceptional service from salesperson Greg Munroe who took us through the car's features, answered all our questions and handled all the paperwork with speed and efficiency. George Rollins oversaw the sale from start to finish in a most professional manner. We would highly recommend this dealership.

KM

20 de feb. de 2014

Great New Car Experience: Top Shelf Dealership! Not sure what the negative reviews on line are all about. Went to dealership to purchase 2014 Tacoma. Filled out paperwork and completed transaction.Took it home that afternoon and realize that seats were uncomfortable as they had limited controls for the model purchased. Went back to dealership two days later and spoke with manager Rob Smith. In doing so, met dealership comptroller and told them my situation. As they were unable to retrofit seat, they agreed to take it back. Keep in mind that I already signed paper work and drove a hundred miles or so. What dealership does that! What a resolution to my problem! People always make service promises but when it comes to actually doing something, no so much. Great experience. I strongly endorse manager Rob Smith and his team for making me a true believer in " service after the sale." By the way, just returned for a purchase of a 4runner.Sweet deal all around! I would put down my personal email for reference but the bloggers would spam me. Just go and talk with Rob about your next car purchase! You will be pleasantly surprise with his team of seasoned professionals. KM

powellren

16 de feb. de 2014

This was a great buying experience. I was given a good price on the vehicle and the buying process was easy including the financing. There was no trickery involved. I also enjoyed the Starbucks coffee that the dealership provided. I will definitely buy from this dealership again in the future.

Iffey

8 de feb. de 2014

Really liked sales person Grant. Took my older brother to get a new car. We went to 3 other dealers and did not like any of them. At one ford dealer my brother decided to purchase a ford because of price but really dis- liked the finance dept. I tricked the finance dude into thinking it would take another day for credit union finance so I could get my brother to toyota dealer which is a better car. The L was really the only one he could afford. I called ahead and told grant that my brother did not like the process and was very pleased with the way Grant handled us. While the finance dept. Is no fun they did match his credit union so we let them have his bussiness. Over all I really liked the dealer. But please be smart when buying. Take time to check out different dealer sights and sights like truecar and consumer reports. And always remember to put your smart phone on airplane mode and turn the recorder on. Why, because buying a car is hard, you will talk about different models, trade-in, and financing. This way u can go back and listen to what the sales person said to clear up any questions. And the way the dealer shows you the numbers is ment to confuse you. So you need to ask them what the car will cost alone. They will try to tell you what the drive out price is. Tell them they need to give you a break down of what each item cost! I think that this is one of the good dealers as long as you have done your home work. Good luck!

Jeksix6

4 de feb. de 2014

Came in to get my mom a new car and we both walked out with one! Great customer service. They stayed late until we left.

Arum4me

30 de ene. de 2014

Merek is always a Proffeaional. He is looking out for his customers best interest. His customer service is second to none! As long as Merek is at cobb county Toyota I will be a customer!

bullockangie

28 de ene. de 2014

From the sales team to the financial guy that we dealt with everyone was extremely helpful. It was not a long drawn out experience which is usually the worst part of buying a vehicle. They were efficient in everything that had to be handled. I was also shown different features in my new car. Merrick also programmed my blue tooth and took the time to answer any and all questions that I threw at him.Would definitely recommend them to anyone looking for a car new or used. Truly AWESOME!!!

DGray14

26 de ene. de 2014

Jonah Amlett was great to work with. We'd spoken with him over the phone and he had stayed in touch, keeping us informed of the arrival of a new 2014 Toyota Highlander Limited. When we went to the dealership, he had the vehicle out front and warmed up (it was a very cold day!). He was very helpful and informative, and at no time of the process did we feel pressured or uncertain of the purchase experience. The appraisal of our trade-in was done in a very timely manner and we were offered a very fair price. When time came for our information to be turned over to the "the finance guy", we mentioned to Jonah in previous car buying experiences, we'd been left to sit for unreasonable amounts of time, waiting on that process. He did not let that happen this time. Our purchase information was turned over to Jason Wade, and the financing process was handled very efficiently and quickly. Jason thoroughly explained several finance options, and provided helpful information regarding each of them.Through the years, we've purchased several vehicles through Cobb County Toyota, with good success. Other than driving off in a new vehicle, the process of purchasing a new vehicle is usually not at the top of anyone's list. Jonah and Jason made this a pleasant experience and we left feeling great about the new Highlander and the purchase experience.We would highly recommend both of them and Cobb County Toyota dealership.

rowdycomet

21 de ene. de 2014

Mr. Cloud was friendly, patient, and personal. He help my wife look at numerous vehicles till she settled with the one chosen. He help us and understood what it took to complete the buying process with professionalism but also with his down to earth style. We will be back again to buy our next vehicle from Cobb County Toyota when the time arises because of our experience there and salesman like Tony. Thanks Bruce and Karen Glisson

Rome

6 de ene. de 2014

Got a used 4runner here a few weeks ago. Worked with me on the price a little bit off of the already low price offered and the car runs great. Everything was set and ready to go. Buying process could have been a little faster but other than than great!

Bill Borden

29 de dic. de 2013

When in for a $299 dollar timing belt, then they called and said we need a $400 water pump, then they said the radiator lower pan had come apart from the radiator and that would be another $700 to fix (400 parts and 300 labor) but Oh to be helpful they had checked with the local radiator shop and theirs was going to cost $350!) pick-up the truck and pulled the radiator and took it to the local radiator repair shop (same one they checked with), turns out the drain plug had been loosened, radiator was fine and the shop would have only charged $140 for a new one. Now I wonder it I needed the water pump!

beanj007

23 de dic. de 2013

Jonah was very friendly and patient while I was making my car decision. The price was great, and everyone was very nice, and willing to answer my questions. Thanks for the help, enjoying my new Prius!

Namuddu

19 de dic. de 2013

Derrick and group were very helpful, polite, answered all my questions, very pleasant, made me at home, and did a great job to convince me to buy a new car (my 4th Camry)! I will definitely recommend all my friends to them. In fact, I was recommended by a friend who just bought a Camry from Derrick.

ksmayda1

17 de dic. de 2013

Rob and the other staff were very friendly. They were willing to work with me (and my father) on a reasonable price and tried to make my first car buying experience as easy as possible. Rob was always available if I (or my dad) had a question and took his time while he was with me to make sure I was completely happy. The dealership was also nicer than all of the other Toyota dealerships I've been to.

James Miller

14 de dic. de 2013

Very pleased!! A few months ago me and my wife decided to buy our first new car. In the past we have both bought cars from pushy negative car dealers that only seemed to want to sell a car instead of listen to our needs. Since we have 4 children we needed a car that was safe, dependable, and would also be reliable throughout the years. After deciding on a car that would fit our needs we went up to Cobb County Toyota to look for the Toyota Highlander that we had researched. Once on the lot we didnt know what to expect from Sales members on their staff, or if this negative car experience would continue. Our sales person for this visit was Beau Stacy. Mr. Stacy was very friendly and professional as he showed us the cars we had in mind. After test driving a few Highlanders we couldnt find the particular one that we wanted and left for the day. I contacted Mr. Stacy a few days later to see if any other cars were available that had the specifications I wanted, unfortunately there was not one on the lot. I thanked Mr. Stacy for his time and decided to keep looking. A day later I received a call from Beau stating that he had found a few more that were within my specs. and pricing. Once back on the lot I went to Mr. Stacys office to find very neat and organized paper work on his deck that was set aside for our car. Mr. Stacy was very patient with me as I test drove 2 Highlanders, and finally deciding on the one that was perfect for my family. Mr. Stacy worked with us for hours until finally deciding on a price. Once all paper work was signed and we were leaving Mr. Stacy walked us out to our new car and showed my wife the workings of the Highlander. Mr. Stacy showed extreme patience and impressive knowledge on the workings of the system and was very helpful in answering any other questions we had about the car. I highly recommend Mr. Stacy and look forward to a long association with Cobb County Toyota. -James Miller

Jam01998

14 de dic. de 2013

Very pleased!! A few months ago me and my wife decided to buy our first new car. In the past we have both bought cars from pushy negative car dealers that only seemed to want to sell a car instead of listen to our needs. Since we have 4 children we needed a car that was safe, dependable, and would also be reliable throughout the years. After deciding on a car that would fit our needs we went up to Cobb County Toyota to look for the Toyota Highlander that we had researched. Once on the lot we didnt know what to expect from Sales members on their staff, or if this negative car experience would continue. Our sales person for this visit was Beau Stacy. Mr. Stacy was very friendly and professional as he showed us the cars we had in mind. After test driving a few Highlanders we couldnt find the particular one that we wanted and left for the day. I contacted Mr. Stacy a few days later to see if any other cars were available that had the specifications I wanted, unfortunately there was not one on the lot. I thanked Mr. Stacy for his time and decided to keep looking. A day later I received a call from Beau stating that he had found a few more that were within my specs. and pricing. Once back on the lot I went to Mr. Stacys office to find very neat and organized paper work on his deck that was set aside for our car. Mr. Stacy was very patient with me as I test drove 2 Highlanders, and finally deciding on the one that was perfect for my family. Mr. Stacy worked with us for hours until finally deciding on a price. Once all paper work was signed and we were leaving Mr. Stacy walked us out to our new car and showed my wife the workings of the Highlander. Mr. Stacy showed extreme patience and impressive knowledge on the workings of the system and was very helpful in answering any other questions we had about the car. I highly recommend Mr. Stacy and look forward to a long association with Cobb County Toyota. -James Miller

Johna_g

11 de dic. de 2013

We love our new Highlander! Greg was very friendly and provided us with excellent customer service. We had a great experience overall and will return.

gfore

11 de dic. de 2013

I have bought four cars from Merrick. He knows me and knows my taste. He had the car picked out for me and knew exactly what I wanted. Working with Merrick has been a wonderful experience as well as Cobb County Toyota. I will continue to be a customer for years to come!

Disappointed

7 de dic. de 2013

After I received a quote to buy a truck from these guys, I questioned the great amount they were going to give me for my trade in. I was told "we stick by our word". After waiting for 45 minutes to get the deal going I was told the manger had made a mistake and had given me a quote for a higher grade vehicle. I figured they would rearrange the numbers and give me another quote but was told "it's ok we may take a loss but we stick buy our word". So I took my time and filled out all the paperwork and had the deal ready to go. The kicker was, they had made the quote without seeing my truck. I had been honest and told them it wasn't perfect cosmetically and they assured me unless it was a beater work truck they would "stick by their word". So of course when I bring my truck in the next day for the trade I can already tell they've changed their mind. It was somewhat embarrassing to have a bunch of guys critiquing every ding and dent with sour looks on their faces. I kinda like my truck and wasn't even gonna do the deal initially until they assured me I was getting the deal of deals. After multiple wasted hours the very same manager that I was assured would stick by the deal comes in and tells me he's made a business decision and lo and behold "will not stick by the deal". SURPRISE SURPRISE. Not really sure why I expected them to keep their word, after all it is a car dealership. My main complaint is I asked multiple times if they were sure they wouldn't like to bow out and they didn't multiple items and so in the end my limited free time was sorely wasted and I was made to feel like I hadn't been honest about my truck with them. I WILL NEVER DO BUSINESS WITH THIS DEALERSHIP AGAIN

Budweiserbryans

7 de dic. de 2013

Very great experience , Rob Warren was great to work with, also does great job with online service. Bought through online process and worked out very well. Thanks to all

sajeed

30 de nov. de 2013

Campleton and Merith saw was just outstanding making my 3rd car purchase smooth and very professional and helpful .I will surely recommend them to friends and coworkers.

ant0515

20 de nov. de 2013

Both Tony and Brian were more eager than any other sales person to greet my wife and I as soon as we pulled up to the dealership. They were both extremely helpful and were key to getting my wife and I in our new 2014 Tundra.

judifavis

19 de nov. de 2013

From the moment I began looking, I was greeted but not harrassed. Financial Department was helpful and concise in helping with any decisions that I may have had. Great experience as always as a long time customer!

snyderjam

18 de nov. de 2013

This is the 4th car I have purchased from this dealership, and I am happy overall with them. With latest purchase, neither Todd nor Jonah was able to help me, so Gus Gonzalez was my sales contact. I was very impressed with his knowledge about the 2014 Camry. He was able to address all my questions and concerns quickly, and was extremely helpful in showing me how to operate the cars many features. His professionalism was the final part of the puzzle that sold me on the car, and why I purchased it. When I am ready to make a new Toyota purchase, I hope that Gus will still be available so can work with him again. Thanks, John Snyder (404) 921-8203

calebsagesmith

14 de nov. de 2013

My experience with Cobb County Toyota was very pleasant. Mr. Warren seems to be friendly and open. He appears willing to help out customers whenever possible.

amandagulli

13 de nov. de 2013

Merrick Shaw has been providing excelent service to me for over 8 years now. He has alwasy been kind, professioal and works hard to get the best possible deal while keeping my preferenaces and most important the safety for my little girl in mind when helping me find a new car. I am forever a Toyota customer and will not go anywhere else for a car.

georgiasunflower

11 de nov. de 2013

Jeff was extremely professional and friendly. We purchased an FJ Cruiser that afternoon though we had no idea in the morning we were even going to look at cars - He made it that easy. My husband and I had spoken with a different representative about a month ealier, and while he was a very nice and professional salesman, he didn't know anything about the FJ Cruiser which made it very uncomfortable to continue looking with him. Jeff did not try to push anything on us that we didn't want. He was a great listener and, very helpful. He was also quite knowledgable about the truck and was diligent in finding out what he didn't know when faced with a question he couldn't answer. It was a pleasure working with Jeff Granger, and I have already highly recommended him to my friend! Michele Caldwell

shonbullock

30 de oct. de 2013

I worked with Merrick Shaw and he made this the best car buying experience i have ever had. He was friendly courteous and seemed to care about matching my needs with the perfect car. I was in and our in a very short time compared to other experiences.

DRaines

7 de oct. de 2013

Mr. Forrest made my husband and I feel very at ease. It as a pleasure working with him. When we get ready to buy again we will come and see him.

Wtu171

18 de sep. de 2013

I must say this experience was non like it and I'm 60 years old and this is the first time this experience have happened in buying a car it was great. The salesman was very knowledgeable and all The staff I met was very nice.

Osprey1

17 de sep. de 2013

My experience with Cobb County Toyota was nothing short of outstanding, from the moment I met them on the internet. I had visited several dealerships internet sites looking for a new Sequoia. Cobb County Toyotas internet site was by far the friendliest with the least amount of hype and small-print-type stuff that makes it hard to know what deal you actually are getting. The price was right there, but then, what they said on the internet was exactly what they said on the phone and was exactly what they did in person at the dealership! When they followed up my e-mail inquiry with phone calls, I was so comfortable with the phone conversations with Merrick I actually got in my 05 Sequoia and drove from Florida to Cobb County Toyota to purchase my new 2013 Sequoia. Cobb County Toyotas staff did not disappoint and Rob was extremely considerate, polite and professional. I kept waiting for the other shoe to drop: some type of switch, something not to be as represented, but every detail was as they had represented it; VIN number the same, all the extras promised, no hidden fees, etc. They went beyond what was expected and even included a few extras that were not promised like a full tank of gas and floor mats! I was just so pleased in every way. I love the vehicle I purchased and so appreciated the fair price they gave me for my trade. Every Toyota dealership in the Southeast region should take lessons on honesty and truthful customer service from this dealership. Cobb County Toyota is Five Star all the way: outstanding facility, selection, staff, I just cant say enough good things about this dealership.

SusanEllis

13 de sep. de 2013

I came in for service on my Camry, Only wanted to see how Rav4 felt to sit in. Sat in it, drove it, then bought it. Love my new Rav4,

fgitau28

26 de jul. de 2013

Very friendly, professional and answered any questions l had.l will be glad to come back next time due to the good work l received.

hrc5441

23 de jul. de 2013

I gave a great rating because my experience was great! I am very happy that I chose Cobb County Toyota for my next car purchase. They made the process smooth and hassle free. I will make sure I recommend William Hint to anyone I know looking to buy a new car.Thank you!

Vasquez6544

7 de jul. de 2013

This is our second vehicle purchase from Jeff and the dealership. We love the no game playing approach and Jeff is a straight shooter as well. Love it here!

Ari32

1 de jul. de 2013

He helped us out a lot. He was very kind. It was the best experience. He gave us a variety of choices. He told us about the great offer they had on the Corollas. Overall Greg did a good job. And we are very satisfied.

nydiah

25 de jun. de 2013

Everything went well. They sent for the car I wanted and got it in. No problems dealing with anyone in the dealership. Everyone nice and polite.

Katmau

21 de jun. de 2013

Merrick works with you to make sure that you are completely satisfied with your purchase, giving you exact figures, making sure it fits within your budget.

davewise88

19 de jun. de 2013

The whole team at Cobb County Toyota was AMAZING....From your new receptionist, to my salesman, to the sales manager, and to your most excellent finance man..(Mr. GREEN EGG).I have dealt with a lot of auto dealerships in the past. But, I have to say my experience with Cobb County Toyota was as close to pleasure as buying a new vehicle can be and my best experience. You have an AWESOME team there...Thank you...David Wisely 678-895-5366.

Gmcar

14 de jun. de 2013

Thanks for the phone call as I was not shopping. I am very happy with the new car and Jonah and his manager made it easy to do business.

MaeganT

7 de jun. de 2013

I had an awesome experience purchasing the new Toyota Prius. Bradley Magerl showcased really great customer service! Would recommend him to everyone looking for a new vehicle.

dclong

6 de jun. de 2013

All of my questions were answered and they were very helpful in general. I found the staff to be very friendly. I would do business withe Cobb County Toyota again.

JLaconi

1 de jun. de 2013

Considering it was crazy busy this night, everything was good, but would have preferred the process to not take 3+ hours. Too much time waiting for the finance dept.

RichardSilver

30 de may. de 2013

I recently purchased a pre-owned car and we had all of the details worked out and I signed the papers and went home. The next day, the finance associate must have kept working on my loan because he got a better deal for me. I of course went in to sign more papers with a better interest rate. He did this with out me asking and I was surprised that after I signed the finance agreement I was not just pushed aside as in an assembly line. The 3 people I delt with are Kaplton (salesman) Rob Smith (manager) and Hamilton (finance) and my first and last stop when looking for a car will be Cobb County Toyota.

Amsmit0931

24 de may. de 2013

It was an overall great experience. Definitely will recommend Jeff to future car buyers. He was wonderful. Thanks toyota for your service and all you've done for me.

Shila

22 de may. de 2013

He was very informative and helpful. He explained everything very well and showed us everything we needed to know. He had a great attitude and was very kind towards us and the customers.

kt2013

20 de may. de 2013

The experience with Cobb County Toyota was very bad, but it was not because of Kent Givens. Kent was professional, courteous and helpful at every turn. Our problems came with the management at the dealership in general. We worked with Kent over the phone on a purchase because we were over 50 miles away and we didn't want to come across town unless we were sure we were going to buy the specific used Honda we had found. We came to an agreement and we left to cross town to meet Kent at the dealership. It was Kent's day off and he was going to come in just for us to do the deal. He talked to his GM before we left who told him he'd get the vehicle cleaned up for our arrival. Upon us just getting across town, Kent called us on our cell and told us they had sold that vehicle and just told him when he arrived at the dealership. It doesn't seem like Cobb County Toyota cares much about it's customers or employees if something like that is allowed to happen.

elainamwhitley

12 de may. de 2013

I had the best experience I've ever had at Cobb County Toyota. Kent and Hamilton went above and beyond to help me get a car that is brand new and affordable. They didn't try to sell me anything extra that I didn't need or want and I was in & out the dealership in 90 minutes. I was extremely happy with my overall experience and will return in a year to get the vehicle that I really want.

Mitch39

9 de may. de 2013

Completely dishonest servicemen. Took my car in to do one job (which would be covered by my warranty) and they said they'd have to do a second job (for $315) in order to complete the job I went in for. The next day they say they completed the second job but the first job is worse than it seemed, it won't be covered by my warranty, and is going to cost me $3000. Refused to give my money back for the job I did NOT go in for.

Gfreelon

4 de may. de 2013

My experience at Cobb County Toyota was exceptional! No one enjoys car shopping, most people feel like they have to be on guard and untrusting of car salesmen. My guard was up, but quickly came down after meeting and working with Grant. He was personable, friendly and kind. His primary goal was to give me great customer service and get me the car that I wanted. I did not purchase a Toyota, but an Infiniti FX that I got for a steal in my opinion! There are no dealer fees at Cobb County Toyota so that is a plus. Financing was relatively painless and easy, I didn't feel pressured to add things I didn't need. Grant took the time out to go over all the in's and out's of the car before I drove off the lot and that was extremely helpful. I will recommend this dealership any day, but if you go ask for Grant Guzowski. You won't be disappointed.

Katelyn4602

22 de abr. de 2013

Brad was GREAT, he never pressured me to buy, and was very nice. I was sent to him by Stephanie and Judy Ferguson who a week ago bought two cars from him and I would highly reccommend him to any one going to the toyota dealership. I could not be happier with the car I bought yesterday!

jporco

19 de abr. de 2013

All peronnel were most helpful and attentive to my needs...there is added value with each of the people that worked with me to finalize the deal...the dealership is very customer focused..this is the second our family purchased here...service is also excellent...I have recommended dealership and salesman to all my acquantances

Bblood83

3 de abr. de 2013

I initially filled out some online info regarding the trade in value on my car. I was contacted back pretty quickly by a sales rep by the name of Grant. After speaking with Grant on the phone,who was extremely nice and helpful. I came to the dealership to check out their used Tacomas. Grant was actually able to get me into a brand new Tacoma, which I was much happier with. It was a refreshing car buying experience! Everyone at the dealership worked hard to get me into the truck I wanted! If the service department is as good as the finance, and sales departments. I will never have a complaint. I would send my friends and family there to do business any day!

MJHancock

31 de mar. de 2013

I recently had my worst ever service experience and still, no Cobb County Toyota representative has contacted me. I guess customer satisfaction or retention is not part of their business model.1. I left my car after hours Wednesday night, 3/27/13, asking for a call back and 3 services: check for a burning smell from a possible oil leak, an oil change, and rotate my tires.2. At 5:45pm Thursday I called, to find out that no one had worked on it.3. The impatient service attendant did not listen to me on the phone or in person when I arrived an hour later to pick up the car after he said the service would be done by 6:55pm for free.4. The service turned out to only be the oil change and he insisted that he never said that he would check for the oil leak.5. He continued to make multiple wrong assumptions, yell at me, embarrass and intimidate me in front of other employees and customers. Ending with his repeated demand for me to call his service manager.6. This is the kind of bullying that people are arrested for.7. He sent a text to his service manager and talked to him on the phone while I was standing there waiting for my still unfinished car. That service manager has still not contacted me. I guess one dissatisfied customer doesnt really matter.8. When I got the car, there was a ratchet left on the engine, the oil was overfilled and a puddle of oil was on the bracket below the filter increasing the burning oil smell.9. I found the reason for the burning smell. There was a leak in the oil pan.10. So the free oil change should never have been done and had to be re-done when the leaky gaskets were finally replaced by another service department.Considering the number of Toyotas that my family has purchased and had serviced at Cobb County Toyota, I am surprised at the way it is being run today. I hope they continue to employ that attendant and service manager that care so little for their customers. Their behavior will continue to run off customers.

sandyk28

29 de mar. de 2013

Grant Guzowski made it a very easy and plesant experience buying a new car, I didn't think that was possible. Thank You!! There was no pressure at all.

brettantonyoung

17 de mar. de 2013

Brad was extremely helpful in my purchase of 2 new vehicles. He stayed after hours to ensure the deal was done. He took extra time to make sure we were clear on how to use all of the features on our vehicles. I will most definitely recommend Brad's services as well as Cobb County Toyota in the future.

ssheridan76

17 de mar. de 2013

This dealership, and my salesperson Merrick, are the best I've encountered in Georgia. Fair prices, friendly faces, and exceptional service. I've sent family members here. Excellent top to bottom.

MattMorgan

12 de mar. de 2013

If you are looking for an honest and easy to deal with dealership, look no further. From the time I called about my vehicle until exiting finance it was a great experience. Jeff Granger is a professional sales person who will make sure you get the right vehicle and patient with you while you decide. The manager Rob also was very easy going and worked with me to get the perfect vehicle. If you want the best deal and want to feel like you are family, go see Cobb County Toyota and ask for Jeff!

saudin

4 de mar. de 2013

thanks todd knight, he is an excellent salesman I am very grateful for all the help and knowledge that he provides me, the best seller ever

lizascales

2 de mar. de 2013

All my questions were answered; once I got someone's attention, the red carpet rolled out; everyone was accommodating in all ways; the tradein and new car deals were wonderful. The location is close to my job, and I feel confident that service will be as good as the sales. I haven't done it yet, but I was encouraged to call (each employee said this) any time with any questions or problems. I would highly recommend this dealership.

debra1250

7 de feb. de 2013

I had a great experience here. My sales rep, Tony Cloud, went beyond what was expected. He was so kind and helpful and did not pressure me. I was all alone, so he even followed me home with my new car since I was still drving my old car. He even helped me contact my insurance and get that al changed before I left the dealership. He helped me with everything and made me feel comfortable. I could not have asked for better service. I was very apprehensive buying a car all by myself, but he made it so easy.

melissa.jacobson

1 de feb. de 2013

Grant was a pleasure to work with and went above and beyond to help us. The customer service was wonderful and I would definitely recommend this dealership to friends/family.

soupdawg

30 de ene. de 2013

William is very helpful and polite, and I like the no nonsense approach that the dealership uses. Although the process can be slow, I don't feel like they are wasting my time with unnecessary steps. Fair prices, good selection and friendly staff. William, Jonah, Jason and everyone else I have dealt with are always courteous, polite, and professional. Same goes for Taylor, Shawn, Dennis, and the checkout ladies in service.

JWA4279

7 de ene. de 2013

Was told by salesman Grant that we should have no prob. getting the car we wanted after going through application process. After waiting for 3 days , he told us we didn't qualify, although we've had no problems qualifying for the previous cars we've bought recently through Toyota. We went to Atlanta Toyota, got the same car at a MUCH better rate (and lower price!) and were instantly qualified. Bad overall experience with this dealership, cannot recommend dishonest salesperson/finance department, will not go back to this dealership for any reason.

jwa4279

5 de ene. de 2013

Bad experience with finance department and sales, went to another dealer to buy same car with much better terms and pricing. Cannot recommend this dealership.

CherylChen

31 de dic. de 2012

Grant was extremely helpful and friendly! I went in with the plans of buying a used car and he made me see the value in buying a new one. I am more than pleased with my purchase and will refer friends and family to him in the future!

deg5490

23 de dic. de 2012

Your team proved why toyota is the best car for the money. One understands immediately that the goal is to earn customers unlike GM who will screw the customer at every opertunity for a quick profit today.Mr. Wynn accomodated my schedule and came to my home and spent his valuable time teaching my son how to use and enjoy his new car. Best experience I've ever had in 20 car purchases. Nothing but toyota and lexus for me from now on. THANK YOU!David Groover(678)986-6655

martin2657

11 de dic. de 2012

Kent and Hamilton were patient and considerate to our needs and wants. They listened to us instead of trying to push something off onto us and went the extra miles to get us a deal we would be happy with and could afford. I laughingly called Kent superman, but no doubt, he gave us a "superman" of a deal. Hamilton made the signing of the paperwork easy, fast and we left with more information than we have gotten at any dealership. I would buy again from any dealership that had Hamilton working for them. Thank you Kent, and Hamilton.

donnasmith.green.1

8 de dic. de 2012

Yes, I would definitely recommend Cobb County Toyota to anyone. I was looking for a 2012 red Camry or Sonata with Navigation, sun roof and leather seats with a good price package. I started with Cobb County Toyota and met with Jonah Amlett who showed me a red Camry. I wanted to look around and get the best deal available since this is December and all dealers are trying to get the 2012 cars off the lot to make room for the 2013s. I then looked at the Hyundai Sonatas which were comparable to the Camrys. The salesman at the dealership next door was very helpful, but they only had the new 2013 Sonatas and required $4500. down. I shopped around and then met with the auto representative at my educators' credit union. He called Sandy Springs Toyota and arranged a great deal - but they would have to find the red Camry I wanted at another dealership. I was now satisfied that Cobb County Toyota had the red Camry for me. I walked right in and asked for Jonah and told them I wanted a red Toyota Camry with Navigation, sun roof, and leather seats. As Jonah wasn't there, Todd Knight finished the deal. The best thing about Cobb County Toyota is they did not try to pressure me into excessive fees and add-ons. Todd was very helpful in connecting my new Camry's BlueTooth phone with my smartphone. What an awesome feature! I now have a beautiful red Camry at an unbelievable price! I am totally happy!!Donna GreenKennesaw, GA

crockoff

2 de dic. de 2012

Mr. Hinton bent over backwards to help me. He gave me the "bottom line" right away so we didn't have to spend lots of time negotiating. Then we test drove a 2013 Camry and showed me all the accessories. He was able to give me a generous trade-in value on my old car. He was very professional, yet down to earth. I was extremely satisfied with my sales experience, as this is the first time I have every purchased a new car, and I'm 56! As as single woman I felt very respected and honestly treated. I have already started recommending him and Toyota of Cobb County to my friends. Cathy Rockoff

raramer

23 de nov. de 2012

Greg spent enough time to educate me on what the Camry offered. He did not pressure me to buy and was very up front about the costs associated with the purchase.

hp_toyota

22 de nov. de 2012

Excellent sales person. I have not met one like him, yet.He is very level headed and focused. I sure enjoyed the process.I did walk out and come back. He remains just as corteous .. impressive.

dyantjel

18 de nov. de 2012

Customer Service From the time we stepped out of the car, we were cordially greeted. We were asked if someone was helping us several times during our visit. This was not the typical ask if you are being helped then follow you around and begin trying to sell you whatever is in the direction that your gaze rests for more than 5 seconds, it was a genuine question. We were informed about the new customer lounge, which is a great facility with comfortable chairs, plenty of magazines, and television outlets. The new customer lounge definitely shows a deep commitment to customer satisfaction. Kudos!!! Ham was an excellent business manager. He thoroughly explains the financing options, complete with pros and cons. It was not the typical dreaded second room experience where you are scared into getting the most expensive protection, complete with rust-proofing etc. He was simply a deliverer of facts, and then advised you on those facts.Quality of WorkThe paper work was filled out accurately and timely. Ham was an excellent business manager. He thoroughly explains the financing options, complete with pros and cons. It was not the typical dreaded second room experience where you are scared into getting the most expensive protection, complete with rust-proofing etc. He was simply a deliverer of facts, and then advised you on those facts. The sales associate took time to walk us through every feature of the vehicle, and even paired our smartphone with the navigation system. He was attentive, straight forward, and every word he said on the phone was the same thing he said and delivered on when we arrived at the dealership, some 110 miles from our home. We are repeat buyers, and have learned that when you find great service, it's worth the drive and the time. Brad is the best salesperson we have ever dealt with. FriendlinessIt was a very relaxed and friendly atmosphere. We were offered refreshments over and over again. Brad and Ham were very funny and displayed a very professional, and at the same time comical and funny relationship. It was entertaining to watch. Overall ExperienceOverall it was an excellent experience. If car buying were free, I would frequent this establishment quite regularly.PriceWe got an exceptional offer on our trade over the phone, which was exactly what we got at the dealership, it was not the bait and switch tactic that I have experienced in the past. The price for the new vehicle was also exceptional, which was another big reason we chose to drive 110 miles to purchase our vehicle from Cobb County Toyota. Keep doing what you are doing, and I'll be back again, and I am sure to share my experience at your establishment with friends and family.Thank YouThe Jackson Family

tomn16

10 de nov. de 2012

This dealership is a rip off place your car have warrenty it said you doesn't until you call the 1800 toyota and after that they create all kind of reason said that warrenty doesn't coming out at that time that why they didn't do it under warrenty i won't recommend anyone to this dealership for service only if you want to waste your money and get rip off....very bad experience with this dealership.

Tomn16

10 de nov. de 2012

This place is rip off your car still have warrenty it said you doesn't have wait until you call toyota to complaint then they do it i'll never recommend anyone to bring there car to this dealership for maintaince.... and all the service advisor and manger are rule......

jojopeebles

9 de nov. de 2012

Todd is extremely friendly and professional. He made the experience of trading in my 2010 corolla for a new 2013 corolla very enjoyable and easy. I would recommend him to any of my friends.

nauceder

8 de nov. de 2012

Kapleton was a wonderful sales man. He went far beyond my expectation. I have dealt with a lot of sales people and he was the first one that never pressured me in buying a vehicle,he made me feel at ease with the decision I made. I have never owned a Toyota before and after the great experience I had not only with Kapleton but also with Ham the finance officer, if I decide to purchase another vehicle I will be sure to return to Cobb County Toyota. They make you feel more like a friend than a customer and to me that made all the difference in the world.Again I would like to thank them both (Kapleton and Ham) for the wonderful time I had purchasing my Prius V and putting up with me.Thank You,Linda Nauceder

jackie.thompson

5 de nov. de 2012

I was referred by my boss who has been purchasing vehicles from Cobb County Toyota for years and it was a fantastic experience (which has not been my experience in the past). No pressure, no games, and I got the car I wanted.

pocho12

29 de oct. de 2012

a very good experience being my first car, brad help me a lot with price and option for me, and scott help us a lot to. im very happy with the dealer and hopefully i would buy my next car with you guys.

patrickpetted

28 de oct. de 2012

Rob has been working with me for sometime and has worked very hard to get me just what I wanted. He has always been available and forthcoming to answer all my questions.He made my experience a very positive one!!Rob is very customer focused and has a great attitude.

C. Brooks Stamm

23 de oct. de 2012

I went & asked to see the RAV4s Brad did not try to push me into a higher priced car, or a newer car. I appreciate that very much.

PatrickP

2 de oct. de 2012

I recently bought a fully loaded limited 4runner from these guys. I enjoyed working with Marcus and thats why I bought from them. At the end of the day, they can all give you the same deal. While in cleanup they noticed damage on the car but didnt tell me until after the fact. Yes, they admitted they knew but decided against telling me. I come back the next day to have the salesperson explain to my wife how everything worked when they told me. George and Joel tell me that they will make it right. I'm extremely hesitant because it looks like they will have to paint two panels to fix it. I didnt want a brand new car that had paint work on it. George and Joel tell me their paint experts will both be in on Thursday and to bring the car back to see what my options are. When I come back Thursday only to find out they are going to have to paint the car. I tell them that I dont want the car and George has the nerve to tell me if I would have said that on Saturday they would have swapped out the car no questions. I only get more upset because I only agreed to drive it off on Saturday because they asked me to bring it back because they wanted to make it right. So now I have a car with 150 miles that will forever show that it's been painted and will be worth less. I'm really not sure how Joel sleeps at night as dishonest and unethical as he is. I also think its pretty apparent there is something they know is wrong because they won't give me an escalation point or a district manager. I've never had a situation where you've asked for a manage and they won't give you one. There are too many Toyota dealerships around to deal with these guys. Be prepared to want to go home and take a bath after you deal with them.

De La Barre

26 de sep. de 2012

I made the mistake of starting my new car shopping at another dealer through my bank's car buying service, and was thoroughly displeased with the experience, their offers, and their customer service. Two days later, I came to Cobb County Toyota, explained my situation, and was treated with respect, honest talk, and a determination to meet my needs. I left Cobb County Toyota with my brand new '13 Highlander that evening, completely satified with my decision, and grateful for the sincere care they showed and their attention to detail. Your service department earned my business, but your sales department cemented it!Thank you!

hlgreening

17 de sep. de 2012

I had an excellent sales experience with Kapleton Forrest and Rob Smith. Kapleton knew his product well and was available to explain the car and answer questions. I had the impression he wanted to put us in the right car for us. I really appreciated the price negotiation with Hamilton and Rob. We arrived at the "bottom line" number without any of teh "gimmicks" I experienced at the other dealer. I also found the finance manager, Hamilton Chon, to be friendly and informative. Truly a good experience I'll share with my friends.

rdietz

15 de sep. de 2012

great and fast experience with no hidden fees at the end...car was really on the lotwhen we arrived. Everyone was friendly and helpful.

claricefinger

11 de sep. de 2012

I am widowed now, so this was my first solo car buying experience. Rob Warren was professional and seemed to take a personal interest in my situation. Although it was hard for me to give up my old Camry (1999!) I love my new car. And, the free maintainance will be so helpful. The business manager who helped me with all the paper work was very nice too. Thank you.

willing

1 de sep. de 2012

One of the best car buying experiences I've had. Would recommend without hesitation.There was no haggle. All dealings were up front and like dealing with friends.

Dee337

29 de ago. de 2012

Things I liked about Cobb Toyota:1. Better pice than any other dealership.2. Todd was the best sales representative that I have dealt with this year.3. The service I received was very organized and professional.4. The new car inventory offered a lot of choices.5. All of the employees were very helpful.

blanca4321

29 de ago. de 2012

Would NEVER recommend them. After the sales guy made a mistake and submitted the wrong driver's license number to the DMV it took me 8 MONTHS to get my license plate. I had to call constantly and received the run around - they even tried to blame the mistake on the DMV when I SAW the sales guy put it in wrong. I corrected him but some how the mistake made it through to the DMV anyway (I think the sales guy was pissed off that I wouldn't buy the full insurance). After numerous phone calls, three trips to my local DMV, and three trips to the police department I had to pay again for another license plate. On top of that I'm now being harrased by the sales manager (Rob, i think) about returning a license plate they loaned me. He started hastleing me for it back before I even got my license plate. They've never once apologized or taken responsiblity for this mess. All I've recieved is harrasment and impatience when I called about my license plate - the one I PAID them to take care of. After all I went through now they are harrasing me over their license plate. What ever you do - DO NOT LET THEM DO YOU A FAVOR!!!! If they are this difficult and incompetenet over something as small as taking care of a license plate I'm terrified to have to deal with them when something goes wrong with the car!!!!

Blanca

29 de ago. de 2012

Would NEVER recommend them. After the sales guy made a mistake and submitted the wrong driver's license number to the DMV it took me 8 MONTHS to get my license plate. I had to call constantly and received the run around - they even tried to blame the mistake on the DMV when I SAW the sales guy put it in wrong. I corrected him but some how the mistake made it through to the DMV anyway (I think the sales guy was pissed off that I wouldn't buy the full insurance). After numerous phone calls, three trips to my local DMV, and three trips to the police department I had to pay again for another license plate. On top of that I'm now being harrased by the sales manager (Rob, i think) about returning a license plate they loaned me. He started hastleing me for it back before I even got my license plate. They've never once apologized or taken responsiblity for this mess. All I've recieved is harrasment and impatience when I called about my license plate - the one I PAID them to take care of. After all I went through now they are harrasing me over their license plate. What ever you do - DO NOT LET THEM DO YOU A FAVOR!!!! If they are this difficult and incompetenet over something as small as taking care of a license plate I'm terrified to have to deal with them when something goes wrong with the car!!!!

barkeriv4

26 de ago. de 2012

We had a great time looking at new vechices and found the one we wanted to trade for in just a few minutes. The Service here is outstanding!!!!

Patrick10

17 de ago. de 2012

I recently bought a fully loaded limited 4runner from these guys. I enjoyed working with Marcus and thats why I bought from them. At the end of the day, they can all give you the same deal. While in cleanup they noticed damage on the car but didnt tell me until after the fact. Yes, they admitted they knew but decided against telling me. I come back the next day to have the salesperson explain to my wife how everything worked when they told me. George and Joel tell me that they will make it right. I'm extremely hesitant because it looks like they will have to paint two panels to fix it. I didnt want a brand new car that had paint work on it. George and Joel tell me their paint experts will both be in on Thursday and to bring the car back to see what my options are. When I come back Thursday only to find out they are going to have to paint the car. I tell them that I dont want the car and George has the nerve to tell me if I would have said that on Saturday they would have swapped out the car no questions. I only get more upset because I only agreed to drive it off on Saturday because they asked me to bring it back because they wanted to make it right. So now I have a car with 150 miles that will forever show that it's been painted and will be worth less. I'm really not sure how Joel sleeps at night as dishonest and unethical as he is. I also think its pretty apparent there is something they know is wrong because they won't give me an escalation point or a district manager. I've never had a situation where you've asked for a manage and they won't give you one. There are too many Toyota dealerships around to deal with these guys. Be prepared to want to go home and take a bath after you deal with them.

Dseawell

12 de ago. de 2012

Rob quoted us a price online. When we came in to meet with him we expected that he would play games with us and it not be the price he quoted. That was not the case.. It was exactly the price, which was an awesome price! We didn't feel pressure. It was the best experience buying car my husband and I have ever had.

wplunk2012

10 de ago. de 2012

One negative comment to start. Primary internet contact did not tell me prior to trip to the dealership that the Model L priced in his email would not be available. The treatment during the sales discussions were very pleasant and all questions answered in straight forward and factual manner.

Anita Kerry Wanek

7 de ago. de 2012

I bought the car I wanted, a 2012 Toyota Corolla 4-Door LE Sedan at a great price. Rob Warren, Jr. was very courteous, helpful, and professional.

tingasatl

23 de jul. de 2012

Greg was very accommodating, with no pressure applied. He was very knowledgeable about the car and available options. Very attentive to our needs and was very interested in our experience at other Toyota dealerships prior to arriving at Cobb County Toyota. Hamilton, in Finance, was also very knowledgeable and gave good advice on how to structure the purchase. Price was very competitive with what we had seen on line and at other dealerships.

qkrwjdwo90

6 de jul. de 2012

Customer service was great, they were very friendly. Everything was so great. They gave me great deals for my car and work out everything great.

erinwhitwes3

4 de jul. de 2012

We were very pleased with our experience with Jeff. He made us feel "at home" and very comfortable. I can't say enough good things about him and our whole experience with the others, (Sales Mgr.),& Harrison the financial guy. It was a very pleasant day, and I LOVE MY NEW RAV4!! Hopefully our daughter will also be coming in to purchase a car SOON!! Thanks for EVERYTHING!! Rhonda Wilhite-Potts

aszahran

29 de jun. de 2012

Derrick was very helpful and very knowledgable about selecting my new Prius car. Derric and the Sales Team negotiated the price with positive attitude and very friendly manner without any pressure nor any haggling. They apptaised my trade-in car in short time and came up with reasonable trade-in value. The deivery of the new Prius was excellent. Derrick went over every little detail of how to drive the car as well as using all controls, NAv system, etc.

NoMo$$$$$$$

8 de may. de 2012

Years ago I bought my Toyota at Cobb CO. Toyota. After numerous problems with the car I finally took delivery. This car has only been serviced at Cobb Co. Toyota but I will no longer do so because things have changed. Twice now my car has come out of service with damage, not major damage but things that shouldn't have happened. Neither J.C. Cooper nor the Service Manager, Dennis Zullo, care about the customers. They ignored 2 certified letters, 3 phone calls, and Zullo only lowered himself to speak to me when I came in and personally showed him the damage. Services I requested and was willing to pay for do not get done, the quotes they give me are not honored, and their attitude is such that it is obvious they couldn't care less. It is really a stark change. The girls at the payment window are great. I pity them that they work with the service dept. Save yourself the trouble and hassle and go elsewhere.

Renwoaik

2 de may. de 2012

I bought my new Toyota at Marietta Toyota because of the high pressure sales person at Cobb County Toyota. I live in Kennesaw so I took it to Cobb County for a warranty repair. It took them 2 weeks and the 6 week old vehicle was very dirty coming back to me. they do not use seat covers so dirt and grease was on my seats, head liner, dash and steering wheel. I contacted Dennis Zullo the service manager but he refused to speak with me on the matter. my service advisor told me that seat covers were not in their budget and that had brought them the car dirty.Well I have learned my lesson and will never go back to Cobb County Toyota

bburn

13 de abr. de 2012

In a follow-up call, Cobb County Toyota has agreed to split the cost of an aftermarket XM radio with me. I am satisfied with their response.-----------------------------------------------------------------------------

JMx10235

4 de abr. de 2012

I took my brand new $35,000 dollar 4x4 Tacoma truck for its first oil change and when I picked it up, oil had been tracked into the truck. I took it back for the second oil change, to have the a/c fan motor replaced at 9,260 miles, and have my driver seat repaired that was wearing (area under my right leg which should not be wearing). The service manager (Dennis Zullo) said the seat "wearing" was due to someone harshly cleaning the seat. I have never had anything but water in the truck which I have never spilled. The seat started showing the fuzzy wearing after I had the first oil change at Cobb County Toyota. The service manager (Dennis Zullo) accusing me of harshly cleaning the seat is an absolute insult considering I told him honestly that I had not. I like my truck, but now despise Cobb County Toyota service department. Marietta Toyota is a longer drive for me, but hopefully at least their service department treats people with respect.

msladeebug

1 de mar. de 2012

For nearly a month I had been working with a salesman to purchase my 2012 Silver Metallic SE Camry. Color and option package were important to me. The first car the general sales manager,Rob Smith attempted to sell me was a used 2011 white XLE. The following day I received 6 phone calls in the span of 7 hours (while I was working) informing me that a silver, base model SE was being delivered "in a couple of days" and if I wanted an opportunity to purchase I would need to "sign papers so it would not be wholesaled out".Due to the high pressure tactics,I declined on this unseen vehicle opportunity. Four days later, my salesman sent a test message to inform me that a silver 2012 Camry with the option package I desired was on the lot was going to be available in the price range that I was comfortable with (as I already had my financing secured).I immediately contacted him and scheduled an appointment for the next day and contacted him 2 more times before arriving to the dealership. I was left waiting for 30 minutes only to be told by Rob Smith that "We sold that car last night." Disgusted at having my time wasted,I was also told that he was "trying to help me" and had another WHITE Camry brought to the showroom door. A printout was offered showing a silver Camry that was to be delivered in the upcoming week. Having had enough, I went to MARIETTA TOYOTA and within 72 hours brought my new silver, Camry SE with options home! I have a teenage daughter that will be driving soon and I can assured you that she will drive past Cobb County Toyota to MARIETTA Toyota to be treated with professionalism,respect and courtesy when she chooses her Toyota!

rgohacki

30 de ene. de 2012

Every time I take my car to this place they tell me something is "major" wrong with my car, for example this time I was quoted 991.91 + 712.67 (power steering leak and axle problem), in December I paid near $1000 for "3 oil leaks", hmmm. WTH - My car is a 2007 Camry - I'm suspicious, and bottom lock, no one seems to care or be able to help me. Also, the 800 is no better. I am 100% certain that I will never buy a toyota again. I don't know much about cars but I know a 2007 Camry should not be having these expensive repairs.

linda.eliz

30 de ene. de 2012

Very pleased with service received, especially from Bradley. He was very friendly and helpful. Last month, my tire pressure light came on, so went to have it checked, and the guys in the bay were so nice, and said come back any time it goes on.

ymoore16

1 de nov. de 2011

We bought our 6th vehicle from Cobb County Toyota 9 payments ago. We were promised a GPS/Navigation system exactly as would have came from the factory. My husband told the sales person (whom we bought our last vehicle from)that we were in no hurry to buy and if it wasn't going to be the exact Nav system he would wait until they had a vehicle in stock with that same Nav system/Backup Camera. The system installed looked CHEAP to say the least, at times everything was reversed images in the camera that was mounted to the tag (not in the handle of the truck bed handle as promised). The bluetooth originally in the truck no longer worked, because the people who installed the cheap version of a GPS/Nav couldn't get it to work so they installed a mic glued to the windshield in the top left corner. This fell off within a day. Cobb County Toyota had us bring the truck back and have that system taken out shortly after installing it because they did not want to have to pay for that system and the invoice was due. This was at least 8 months ago. At this time we were told they would just order us a new truck with all the options we wanted from the factory (then the earthquake hit!). They have changed their tune on this story since then as well. We are being told now that the 2012 Tundras will have a system that will be available after the sell of a vehicle to be installed at dealerships (so they are waiting on these to come out!). Nobody in sales/general mgr ext ever even bothers to call us and give us an update. They wait for us to call them to get some sort of explanation...when we are way beyond mad at the poor communications!This will definitely be the LAST vehicle purchased at this facility! Hope this helps someone from making the same mistake...picking COBB COUNTY TOYOTA!!!

Jennschin70

1 de nov. de 2011

The reason for such a high rating is because I was greeted by three very pleasant gentlemen. All three were very eager to please me and see that I received excellent service. All three oif them were very professional. They answered all my questions. The entire car buying process was very speedy and very comfortable! I am extremely pleased with my salesman. Jonah knew all about the 2012 Camry I bought. He also synced my cell phone with the car. Jonah went over all the controls & made sure I was comfortable using all of the controls and features. This was by far the best experience I have ever had out of buying 9 brand new cars! Thank you so much! I love the car!!

Anne V. Hills

1 de nov. de 2011

Everyone at the dealership was very nice and helpful. My salesperson, Todd was very professional in representing himself and Cobb County Toyota. He was extremely knowledgeable and listened well to my needs and wants in a automobile.My buying experience was certainly a good one. It was my pleasure to do business with both Todd and Cobb County Toyota.

DJ20SJ

26 de oct. de 2011

Very good experience, Chris was great to work with. Everything was explained clearly to us so there was no surprises when we finally agreed on the car.

aumomndad

22 de oct. de 2011

I had purchased a 2005 Highlander from Cobb County Toyota and always brought it there for service. I was always impressed with the people at the dealership and knew I'd buy my next car from them. I had looked at the Prius a few times and did some research on the internet. The car sells itself. Kapelton did a great job explainig the car to me and did everything I asked on options. I hope he is there the next time I need to buy a car!!! The Prius is wonderful and I tell everyone I know how much I love it.

chrishall

14 de oct. de 2011

Extremely friendly & knowledgeable. No pressure what so ever. Focused on making the customer happy not in achieving a numerical goal. Kept me informed throughout the process so I knew exactly what was going on. Very easy experience.

SAG3206

3 de oct. de 2011

Great service the original sales guy Johna was at lunch and handed me off to Chris who didn't skip a beat. Closing the deal was simple and took no time for the paper work.

Teluober

30 de sep. de 2011

Kent givens made an extra effort to make the deal work for us. We are very pleased with the product and services we have received at Cobb County Toyota.Very respectfully,Joseph M Reboulet

klc4622

27 de sep. de 2011

I gave the 5 rating because I was treated with respect and professionalism. Chris was very patient during the negotiating and was alway upfront and honest.

acn0211

18 de sep. de 2011

We have been servicing both our Toyota's with Cobb County Toyota, and we reside in the same area. So, when we looking for our new car, the dealer gave us that special consideration. On the whole, we had a superlative experience. The sales team, with Tony Cloud was understanding of our requirements, and gave us the best possible deal. Also, we did a detailed market survey of several other brands. And, we found that Toyota gave the best bang for your buck.

jimdodgen

11 de sep. de 2011

We were approached by Jonah as soon as we arrived, He showed us the car we were interested in and we agreed upon a price. Jonah was very knowledable of the car and helpful in the delivey process.

Bo B

10 de sep. de 2011

Capelton, Rob and Greg were excellent to work with. They were very professional and made my wife and I feel comfortable in purchasing a vehicle with them. Their sales methods were not confrontational nor overbearing, but very relaxed and amiable. Personally, I do not like going through the car buying process, but I found this experience to much more relaxed and enjoyable. I will come to this crew first for my next vehicle purchase and I will feel very confident in recommending them to anyone I know in the market for a car. I wish them the best! God bless!

Lynneremele

5 de sep. de 2011

No nonsense, no hassles, just facts and a great experience buying my new camry. What a great dealership to buy from. I would highly recommend to anyone to puchase from Cobb County Toyota. Great Dealer, Great Staff, Great Deal, who could ask for more. Thank you Cobb County Toyota!

D&RMC

5 de sep. de 2011

My wife and I went to the Cobb County Toyota dealer just to test drive a Yaris and see how it handled. I didnt intend on driving away with a car this weekend but they made us a Labor Day offer we couldnt refuse. Everyone we dealt with was very professional, courteous and helpful.

ericamday

4 de sep. de 2011

Kerry treated me very well. He was patient and attentive, and did not pressure me at all. I bought the car because it was a good price, and I did not feel pressured.

sr2258

1 de sep. de 2011

I have purchased seven vehicles at Cobb County Toyota. They are friendly and helpful. I do get a sense of appreciation for the business I have given to Toyota. They have been great to work with.

rjdunkle

12 de ago. de 2011

It was an awesome experience!! Best ever!! Rob and Brad were very professional and took care of me very quickly. I would recommend them to anyone!

JasonNewberry

10 de ago. de 2011

I came into the dealership to have my 2006 Tundra serviced. Robb made me such a great deal on the 2011 4runner, I could not pass on the offer. This is the fourth vehicle that I have bought from Cobb County, and I will continue to use Cobb County in the future.

carlosrincon

4 de ago. de 2011

In general I had a very good shopping experience, Mr. Guzowski was absolutely helpful and collaborative.I got yesterday my fifth brand new Toyota (second one with Cobb County) and can not complain of the quality nor the service.Thanks,Carlos A. Rincon.

Rob V

21 de jul. de 2011

I guess this dealership really needs to have two separate reviews: one for the sales side and one for the service, or "after the sale" experience. Our salesperson, Brad Megehrl, was great and that portion of our interaction was very good. EVERYTHING after the sale was terrible.One of the principal reasons we bought a $43,000 4Runner was because it had a hands free phone option. It has never worked. The sound quality is so bad that noone can undersdtand what you're saying, even if you lean over and yell at the microphone by the rear view mirror as they suggested. (Could be a safety issue, huh?)They fiddled with it breifly and then they, AND Toyota said, "That's the way it's designed-tough luck!" THEN we took it in for an oil change and tire rotation. They changed the oil but did not rotate the tires, (I know becuase one tire was missing a valve cap when we took it in and the same tire was still missing it when it came out.) They refused to take the car back in and complete the service right away and they refused to give me my money back. They said that my only option was to get back in a long line and wait. So, I charged them back on my credit card for the service that they did not do. Now we are blacklisted and have been told that we are not welcome there. Even for Toyota safety recalls, they refuse to work on our car. I've written (nice) letters to them and to Toyota USA and have never received a repsonse.My take away: BUY AMERICAN !!!!!

Kbradley8

15 de jul. de 2011

My experience was great. Brandon greeted me immediately when I began to look at trucks. He acted very professionally and answered all of my questions. Even though I think he was not completely convinced that I was actually going to buy a vehicle, he continued through his sales pitch and attended to me attentively and courteously.

shanghai10

12 de jul. de 2011

I originally talked to Todd about a Tacoma Double Cab a couple of weeks earlier, but you didn't have what I was looking for. I found what I wanted at Marietta Toyota, but we couldn't agree on a price. My original idea was to buy the double cab and then sell my regular cab for about $5500. Then I realized I could get a Camry for about six thousand less than a new Tacoma, and just keep my little truck since its paid for and is still in good shape. I found a hot on the lot Camry at Nalley in Roswell, but I didn't really like the black color, so I went back to see Todd. He wasn't working that day, but his partner Eddie Thornton was able to make me a great deal on a much better equipped Camry in a color that I liked for about the same price. He even took the time to mate my cell phone to the bluetooth in the car for me, which I greatly appreciated. It probably would have taken me hours to figure out how to do it by myself. This is my third purchase from Cobb County Toyota, and if I live long enough to wear one of my vehicles out, I'll be back for a replacement. All in all I rate my purchasing experience as excellent, and I will recommend your dealership, and both Todd or Eddie, to friends and family. Thanks for a surprisingly pleasant and painless buying experience.

tilltill

12 de jul. de 2011

I was very satisfied with the service I received at Cobb County Toyota. Grant was professional and personable. I never felt like I was being taken advantage of. I felt like I was treated with respect and as a serious customer from the moment I walked onto the lot. As a female, that was extremely important to me. I also feel like the dealership worked with me on negotiating a price and worked very hard to get my business. I would most definitely recommend the dealership to anyone I know and, in particular, I would highly suggest that they work with Grant.

thub733

7 de jul. de 2011

The purchasing experience went very smoothly. The employees were very friendly and willing to help. I was also happy with the trade in price for my old vehicle.

DianeMay

26 de jun. de 2011

The lease on my 2007 Camry was coming to an end and I was not sure if wanted to lease another Toyota. Todd was extremely helpful and patient while I considered all my new car options. I remain a Toyota customer because of Todd. The courteous and friendly environment made leasing a new car stress free.

greatestsubhu

22 de jun. de 2011

Overall great service, friendly staff and good people. The price was competitive across toyota dealers around GA; although did not add any complimentary add-ons apart from standard accessories.

denisejan756

20 de jun. de 2011

This was a very pleasant experience from the time I sent the first e-mail that I was interested in the vechicle until I drove off your lot as the new owner. I am telling all my friends as I did when I purchased by 2004 Camry from you, if you want to buy a car and be treated great, then Cobb County Toyota is the place to go.

jnettie

9 de jun. de 2011

Your salesman and your financial representatives were very helpful and very professional. As a first time Toyota buyer I was very impressed. Goodness 25 wordsor more. Good experience. I am enjoying my new car.

jenn0804

22 de may. de 2011

Great service! However I was disappointed that they use your lowest credit score to do you auto loan with which made the payment go higher than we had figured. Once We got home and pulled our scores ourselves they were 20 points higher than the score they used.

a9erhater

21 de may. de 2011

This is the second vehicle that we have purchased from Rob in the past 4 months. Rob is very personable and very knowledgable...a pleasure to work with. We chose Toyota because of our success with five previous experiences. We chose Cobb County Toyota as a result of out positive experience earlier this year and the genuine efforts of our sales person, Rob.

rebekahrbennett

17 de may. de 2011

The salesman told me that I was purchasing a car that was Toyota Certified. After a 8 months I found there was body damage to the car. I called the dealership where Jonah told me that it was toyota certified. When I went in to have them inspect it the manager said it was not. I went back to Jonah and he said no it was and he told me it was. When the manager said it was Toyota Gold certified and not just Toyota Certified, Jonah said oh well I was new and did not know the difference. HUGE MISTAKE!! VERY DIFFERENT THINGS! I did not know this. I was assured they where the same. When I asked him to please make amends they only offered to buy back my car for a low price or sell me a new car. I said I just want you to make this right as now I have a vehicle with an accident and I didnt know about it as it is not on the car fax. And they did not disclose that to me when i purchased the car. The manager took Jonah away, and when they came back I asked them to admit that they had just made a mistake and they refused. Saying they "didn't recall any such conversation." My father was there and can be a witness. Jonah said several times, I thought it was certified and I told her it was and then later came back and said he didn't remember saying this just 20 minutes earlier. They now refuse to do anything to help me. PLEASE HELP!! I just want this issue resolved and this is terrible business practice. When I asked again for them to admit they made a mistake, the manager said, "we don't admit to making mistakes." I have filed complaints with the Better Business Bureau, the Federal Trade Commission and Toyota. I understand that I got a deal on this car. I love my car, but I have found out this information that changes the situation.

sukhvinder

15 de may. de 2011

Excellent customer service, William was very professional and helpful. William explained the complete process , walked me through the features of the my vehicle. I also want to commend the finance team member who worked the financing for the car, he explained about extended warranty in detail.Overall a very satisfactory purchase experience

mkunin

24 de abr. de 2011

This is the 3rd vehicle I have purchaed from Cobb Toyota sn Kerry in the last 4 years. 2 new and 1 used and each time i do business it reminds me why i come back to Cobb and Kerry. This time i went to 2 GMC dealers, Ford and Chevy and stil came back to buy from Kerry. He is upfront, honest and very easy to work with. I never feel pressured into making a decision on the spot and alway feel i am treated fairly whether it has been new car, used car, parts or service. I would reccomend Kerry and Cobb to my closest friends and family.

a449875

18 de abr. de 2011

I was extremely pleased with my sales experience. This is my 4th Toyota. I have owned a Cressida, Land Cruiser, Sequoia, and now a Rav4. I am very happy with my new purchase! I was going to get the Hyundai Tucson. However when I read consumer reports they graded the Tucson with a 70 and the Rav 4 with an 82. This helped me make my final decision. I just purchased the car 2 days ago and I am happy with my decision!

okelleys

10 de abr. de 2011

Very pleasant experience, no hype, no pushy sales approach, willingness to adjust pricing when two cars were purchased. Hours of operation for sales and service are really great. Very pleasant experience, no hype, no pushy sales approach, willingness to adjust pricing when two cars were purchased. Hours of operation for sales and service are really great.

libertyroofng

4 de abr. de 2011

We had yet another great experience at Cobb County Toyota. Our sales manager Brad and his manager George we extremely helpful. They both went above and beyond to meet all of the criteria we were looking for in our new van. This was our second time we purchased a vehicle from this dealership and would recommend these to gentlemen to anyone. A completed pleasure to deal with.

terri gottschalk

31 de mar. de 2011

Jonah Amlett, greeted us (in the darkness) in the lot, as we shopped vehicles and stickers. He was gracious with his time, very personable, attentive and observant.I was a "repeat customer" since this was my 3rd purchase at Cobb County Toyota. I felt very welcome, and appreciated, valued. He was kind and I feel like he realized I was a serious buyer, and without undue pressure, he responded to my requests and "heard" my desires, and accommodated me. It was late, past time to go home probably, and he never showed me that he needed to be elsewhere. When I asked if Joel was still with them, I was happy to hear that yes, Joel was actually my sales manager that night.The previous 2 times I had bought there, Joel was my financial contact, but he has since, been promoted. Joel has always been kind, and professional. Jonah told me that Joel recognized my name immediately, as a repeat customer. When all was said and done, Joel said "see you next time." And he is right. When the time comes to buy again, I will seek out both Joel and Jonah. I love Toyota, and driven Toyota since 1993. This is my 9th Toyota purchase. Thank you Toyota, for all that you are...comfort, style, reliability, and great customer service! Great value, and well worth my time and praises.

stp1971

28 de mar. de 2011

Brandon was very courteous and helpful. He was creative in the offers he had without any undue pressure to buy. I did not have that high-pressure sales feeling. The transaction was not drawn out and did not waste my time. I will recommend Brandon and Cobb County Toyota to anyone else I know who is in the market for a Toyota.

omegaherb

27 de mar. de 2011

I've been purchasing cars since 1968, so I know when I've been treated fairly, and gotten a fair price on my purchase. We were there for 4 hours, but it only seemed like 2. The salesman was fantastic. Very friendly and personable. We talked about everything - sports, life experiences, where we were from, etc.(including the SUV I purchased). I didn't have to do any haggling with price (the worst part of buying a car). When I went to the finance person, he just gave us the forms to sign and we were gone. No trying to sell any other items or adjust the price I had agreed on. The whole experience was GREAT !!

jojee

21 de mar. de 2011

This toyota dealer ship service center has the worst staff. Its as if when they were being hired the criteria was to pick the rudest people. They left the oil cap open on one of my vehicles and it spiller oil all over the engine and on a other one they could find out what was wrong with it yet changed out parts 2 times on it. Finally I just had to get my car back and it had the same issue I brought it to them minus $640 out of my pocket. Please dont go to these morons.

seshatt

15 de mar. de 2011

Very good experience. I had received a good price from dealer web site when I was searching for a specific vechicle (color, options, ect.). Price was accepted when presented and no surprise cost were added at close of the deal. Fair price was given for trade in. Over all I would say the price was great and the friendliness of Chris Hawkins was very knowledgable about the truck and great to work with. Hamilton Chan was easy to work with and helped ease us through the process. Both were terrific. I was also able to spend some personal time with both Sales Managers a found they were great Car guys. Over all I enjoyed spending time with everyone in the dealership and say thanks for a great car buying experienc.On a personal note my pet peeve is high pressure sales and beyond the great service enthusiatic attitudes of the staff I had absolutely was no hard pressure sales pitch. That closed the deal for me!

Allyjg67

13 de mar. de 2011

I had a great experience. Would review friends to Mr. Ullum. I was able to trade in my car and get a new car at a better rate. Everything went smoothly and quickly and most importantly, painless! Mr. Ullum sold me the car I traded in and it was a great car and I am sure the new one I have will be even better!Thanks

ajbbwalsh

28 de feb. de 2011

Brad helped my husband to by a RAV 4 a little over a year ago. He was very friendly and helpful during that experience, so when we were ready to look again we went straight to Brad. He treated us with respect, appreciation, and helped us find the best deal on a neew vehicle that met our expectations. He was not pushy in any way and did not pressure us at all. He was able to provide fair pricing in a timely manner. Excellent experience.

C/M Thomas

28 de feb. de 2011

My wife and I were shopping for a used vehicle for our daughter, we located a Nissan Cube at Cobb county Toyota in an online ad. My wife spoke with Kent and we agreed to look at the Cube. Upon arriving we saw the Cube and began looking it over, we were asked if anyone could help us and we asked to see Kent. He arrived within minutes and we took a nice test drive. Kent worked very patiently with us and we made a very fair deal. Our buying experience was the most enjoyable I have experienced, and our daughter loves her Cube, Thanks Kent.

scwrx1973

27 de feb. de 2011

Customer service was excellent. The process was easy and no pressure. We were highly satisfied with options and availability. Kent was very flexible with meeting with us. The price offered was excellent. We had a wonderful experience and would highly recommend Kent and Cobb County Toyota.

New Corolla Owner

7 de feb. de 2011

I would recommend Cobb County Toyota to everyone! I have been doing busines with the service department there for over 10 years and they are the best. I can always count on them to take care of whatever my 2000 Camry needs and they always do it right the first time. I needed to buy a second car and since my expeience with the service department at Cobb County Toyota was so great I decided I would give sales a try. I called and asked to speak to a salesman and I was very fortunate because a gentleman named Eddie Thornton answered the phone. Eddie made my shopping and purchasing experience outstanding. I cannot say enough good things about this man! His interest was all about finding the car I needed and wanted. It did not take me long to realize I was dealing with a very ethical man who truly wanted to help me. Eddie Thornton does business the way all business should be done. He was very professional, but also very personable. He answered every question, demonstrated all the wonderful features of my new Toyota Corolla and even called me today to be sure I still loved the car as much as when I left the lot with it. I do love the car. And I love Cobb County Toyota. I can't imagine ever purchasing a car other than a Toyota; my Camry has proven to me these are cars to trust, and I am an Eddie Thornton customer for life!

mkcindy414

7 de feb. de 2011

Kerry was just fabulous. Our first contact was via phone. I explained to Kerry our situation, what we were looking for and what I was willing to pay. Kerry not only was a fabulous listen , he took the time to explain all the promotions and help me decide which was best for our daughter. When we arrived at the dealer Kerry was again above and beyond with customer service and helping us find the right car and the best value. It's not often a car purchase is a positive experance, this was by far our best yet. Our next purchase will be from Kerry and Cobb County Toyota.Cindy Evans and Courtney Allred

lacylrubin

2 de feb. de 2011

The quality of the toyota tundras is horrible! My power steering pump went out after only 32,048 miles. Everyone I have talked to said that it should be part of the engine warranty, but cobb county toyota not only said that it wasn't, they did it in such a rude manner, I was shocked to be talked to that way. I would never buy a toyota again! The quality and service is like nothing I have ever had to deal with. I even called toyota's headquarters in california and they said it was a dealership problem and they would not do anything to help me. They did not even apologize for the way I was talked too. Every month that I make my car payment, it makes me sick to my stomach that I give my hard earned money to this horrible company! I wish there was more I could do to make them suffer the way that I have. I am a single mother and this was the first purchase that I have ever been able to make for myself and I literary feel like with the amount of money that I have had to put into a 2010 vehicle, that they have robbed my children of things my money should be paying for.

andis

28 de ene. de 2011

The BEST car buying experience I've ever had. Grant was friendly, helpful and knowledgeable. We love the Sienna and would definitley recommend to anyone that they buy from Cobb County Toyota with Grant Guzowski. We also plan to get all service done there. Thank-you.

nchs021

25 de ene. de 2011

Made a deal with the sales manager (Rob) over the phone. Came in that night to get the car. Figures on paperwork were all wrong. After arguing with me about them for a while, he gave in. 1 hour later he calls me and my wife over to his "super secret magical counter" to tell me that the numbers don't work, the deal can't be done, and literally told us "I didn't want to do this deal anyway, so y'all can just go home". Later it was admitted by the general manager that the sales manager (Rob) had made a mistake when accepting my offer, and they just couldn't make it happen.To make a very long story short, a lot of time was wasted, there was a huge heated argument in the dealership showroom, and everybody left upset. Between my wife and I, and our immediate family, 4 cars have been purchased from this dealership in the last 5 years. The sales manager was rude and very disrespectful and never again will I or any of our family members visit Cobb County Toyota (all because of the sales manager Rob).

amyrobkids

12 de ene. de 2011

Our buying experience at Cobb County Toyota was very pleasant. I had originally been looking to buy a used (2009) Tacoma to replace the one we lost in the last ice storm. Our salesperson was kind, patient, flexible and a pleasure to work with. He was even able to get our family a new 2011 Tacoma Double Cab for just a little more than I had expected to pay for a used 2009. The free maintenance for two years coupled with the existing new vehicle warranties made the decision a fairly easy one.

ELVIRE

31 de dic. de 2010

I HAVE HAD A VERY GOOD EXPERIENCE BUYING MY NEW CAMRY 2011. NOT ONLY KERRY WAS VERY PROFESSIONAL, HE WAS VERY PATIENT AND NICE AS WELL. I WOULD RECOMMEND COBB TOYOTA DEALER TO ANYONE WHO IS READY TO BUY A CAR, SPECIALLY TO KERRY KALUFAT AS A SALESPERSON. THANK YOU!

John T Kelly

30 de dic. de 2010

This has been the best car buying experance I ever had and I've had quite a few.Brad was very attentive and friendly and was able to answer all my questions rightaway. The deal was handeled very professionly and fast. The 2011 Toyota Camry my wife and I bought looks good and handles great.

rdvorak1

22 de dic. de 2010

Sales person was very helpful. The hot on the lot special was an incredibly good deal and the dealership gave a very competitive rate on the trade in vehicle. I will keep typing until I reach the minimum required characters so that this will be accepted.

2010unhappy

15 de dic. de 2010

Went in for my 5k mile service. Tech spilt oil all down the front of my engine & did not fill to the correct level. Also the blower fan for the a/c & heater was making a scrubbing sound. I made sure it was not debies.When my truck was returned from service the underwriter said it was debrie and it was no longer making the noise, I new this could not be true so I had the underwriter walk with me to my truck & sure enough it was still making the sound. When I asked how long will it take them to repair it he said 2-3 hour. I asked why because it is held on by just 3 screws & 2 wire connections. His reply was because all the service tech went to lunch. So after going home without getting the repairs, I call another dealership about scheduling to get this fan blower replaced. This dealer adviced me that on my model truck there is a Service Alert Warning about the blowers being bad & I am now waiting for the part to come in. I will never go back to Cobb County Toyota. I bought my truck from them & they said it would come with a full tank of gas when I bought it but they only filled it up half-way. I told the saleman Greg Roy but he didn't show any consern. I also let Toyota know about this on my surveys but no responds.

nstrickland73

3 de dic. de 2010

After being referred to Cobb County Toyota by my parents, my husband and I have been loyal customers for many years. We've bought several cars and referred other family members who have also purchased new vehicles. Kent Givens is a great salesman and makes the process of car buying painless. He is friendly, very knowledgable about the Toyota vehicles, and is not a pushy salesman...which is a major plus in my opinion. We will definitely be back in the future.

gmaganaheredia

15 de nov. de 2010

Overall my husband and I had a good experience at this dealership. I knew going in what to expect price wise, and we had a chance to check out our car earlier that day without anyone approaching us. We then left to check out other nearby dealers and found that Toyota was most likely going to have the better deals so we came back and when into their display room where someone was assigned to us. The gentleman then walked us to the lot and then switched off with another sales guy who ended up helping us for the rest of the evening. Our sales guys was very friendly, outgoing, and pretty nice which is something great b/c I was dreading a pushy sales guy. We then took the car to test drive it and I loved it. We then went back in and started the process. We ended up getting the extended warranty, and at the end if we don't use it we'll lose $50 but that's up to you; I just wanted the peace of mind. And our financial guy was nice, but talked too fast, and then when we asked him to slow down he did. He was pretty good at explaining the details. But our sales guy was awesome. I would recommend this dealership to anyone.

Eileen Sheppard

11 de nov. de 2010

This was a very pleasant car buying experience for all involved because Brad and Hamilton were both very easy going and we didn't feel like we were under high pressure. Thanks! It was good to work with Brad Magirl again. We bought a car from him 5 years ago.

CompAce21

3 de nov. de 2010

Other members of my family have bought Toyota vehicles from this dealsership and now I understand why. Grant was there as soon as I arrived to greet me without seeming pushy. He listened to my wants and needs and showed me what was available. At no time did he pressure me to buy which was very comforting. Right before I left he did a search to see if there were any deals to take advantage. That was when he found the car that I would eventually buy.I left the dealership to go visit other places but no other place could match the car he found and the respect he showed. Later that night I came back and bought the car. During the process of filing paperwork everyone was nice and did not complain at all about working past closing. They treated me like a person instead of a task to be accomplished. They offered water and a place to relax while everything was being handled. At no time was I rushed during my entire visit.I would definitely recommend this dealership to anyone looking to buy a new or used vehicle.

dameronb

3 de nov. de 2010

We initially were just fact finding and had not intended to purchase at this time. Our time was not wasted with a lot of uncessary information. All of our questions were promptly answered. We did not feel "pushed". It would have been nice to have the extended warranty information available prior to talking with the F&I manager. Our overall experience was very good. Please note that our son was previously employeed with Carl Black.

puravida76

28 de oct. de 2010

I have to be honest here... I almost did not give this dealer a chance, simply based on the few extremely negative reviews that I found on some review sites. However, I am very glad that I did, because my experience was great. Kent was very friendly, willing to work with us, and I was in-and-out in a few hours with the exact vehicle that I wanted. I lucked out b/c it was the last one in GA in that color and options config! I leased my vehicle and ended up with a stellar price on a 2010 year-end close out model with bumped up mileage allowance. With all of the incentives and their reduced pricing; they really did shine above other offers (across 4 dealerships) I was given. The difference, overall, was clear.I rarely give a 5-star rating but I really felt good about this deal with Cobb County Toyota, and I would say to take these reviews with a grain of salt. Your experience may be quite a bit better than is suggested here. IF someone IS rude, ask for someone else. That's what I was planning to do but did not have to.I'm a very happy leasee! :)-Brandon

canderson3219

18 de oct. de 2010

I can truly say that I felt welcome and everyone was more than willing to help and be pleasant. Never felt "under the gun". Also...Derrick was very knowledgeable which is a welcome characteristic from other car salesman and car dealers. Thanks for making our new truck purchase one that was very easy!

Austintech

12 de oct. de 2010

My wife and I bought a 2011 Toyota Sienna from this dealership - the entire experience, from walking in the front door to walking out with the new keys in our hand took 1 hour. That is outstanding, especially considering we had a trade-in. The staff did a great job of getting things done quickly, which was very important because I had my two kids with me, and both are under 2 years old. The staff was friendly and welcoming. Well done.

barwick1843

7 de oct. de 2010

Mr. Munroe was the most excellent salesperson I've ever encountered. I appreciated the no-hassle deal, and his expertise and knowledge of my vehicle. His demeanor was extremely courteous, sincere, kind, and professional. I'd like to buy my next Toyota from Mr. Munroe. Thanks for the terrific experience.Sincerely,Neil Barwick

tdycus

5 de oct. de 2010

Very friendly and helpful. I went in with the expectation of purchasing a discounted 2010 model but while I was waiting on the financing I looked around the lot and decided to upgrade to a 2011 model that was in the long run for me more practical. They were very helpful in changing all the paperwork to the new model. I made a change in the financing after reviewing the contracts over night and the finance manager removed the gap insurance with no questions and also was able on his on lower my interest rate with the bank. I was cover with gap insurance with my insurance policy is why I removed this service.Great service.

christyalbright

30 de sep. de 2010

Hamilton was great in finance. He was friendly and if we said no he went on to the next item and didnt pressure us.Tom and his boss really worked with us on the pricing on this vehicle. This is my 2nd purchase from this dealership and I will be back for a 3rd in a few years.

gooch

28 de sep. de 2010

We were very pleased with our salesman. He knew a lot about the car and the prices. our overall experience was very pleasing. The dealership had a nice selection which made it easy to find the car that met our needs. We will recommend our salesman and dealership.

EmilyFogle

28 de sep. de 2010

Kerry Kalafut was very helpful. This was my first car buying experience from a dealership and he made the process painless. I would get another car from Kerry. Cobb County Toyota was very flexible and knew exactly what I wanted in terms of vehicles and prices. They had a good selection.

TayandCait

27 de sep. de 2010

This was our second experience buying a car from this dealership and this one far outranked the last. At our last experience, we were completely taken advantage of as customers. Our experience this time was far superior. We loved working with Grant. He was incredibly professional and friendly. We also could tell he was very trustworthy and concerned with making sure we had a superb experience this time. He walked us through the car buying experience and even tried to help us out of the bad situation we were put in by our last experience. He was phenomenal. We are also very happy with our car choice. We bought a 2011 Toyota Camry and are more than pleased. We are pleased with the safety, consumer ratings and reliability of Toyota.

ajrl

12 de sep. de 2010

I have had 2 great experiences over the past 3 months with both Gregory Munroe and Rob Smith. I have gotten a used car for my 16 year old daughter and a mini van for me. Both of them went out of their way to help me and make sure I had everything I wanted and needed. I will tell my other friends about them and I know I can trust they will be in good hands.

dm2010

11 de sep. de 2010

I have been this dealership a few times the last couple years & always have good experience there. They do provide great customer services & easy to work with & negotiate & friendly staff. Overall, I would like to rate this dealership an A & would recommend to friends and relatives.

fblumengold

11 de sep. de 2010

great service from Rob Smith Brad & Toddd great service thats why i have been going to them since 1995 this is the fifteenth purchase great great great GREAT CUSTOMER SERVICE ALL AROUND ALWAYS A PLESURE TO DEAL WITH also the service dept is great aswell i recomend them all to thease guys 3 addtional customers refered

GeoPac

9 de sep. de 2010

This was the best and easiest transition from a used car to a new car that I / We (myself and my wife) have ever experienced. When it comes time for another car, I will be revisiting this dealership. I will be looking for either a good price on a RAV 4 or an FJ Cruiser.

savanah

7 de sep. de 2010

This is my 2nd experience and 2nd car from Cobb County Toyota...My first car I kept for 10 years and was very pleased. I returned because of the quality of serivce in the service department and the sales department. I have already referred several friends...

sfw

2 de sep. de 2010

Kerry & cobb county Toyota were by far the best operation I dealt with over the past 2 weeks of looking for a new vehicle. Sandy Springs Toyota on the the hand was a nightmare.With you-all not only did we end up with the best price, it was also a pleasant experience, devoid of all the hype & pressure often associated with buying a new car. Your finance manager was also extremely knowledgeable & engaging And I actually learned a few financial tidbits that I was not aware of, & I'm fairly financially literate

starkytwittie

1 de sep. de 2010

My first car purchase was long and a lot of work, but nothing like what you hear about from others, a nightmare. It was quite the opposite. My salesman, Tom was very informative and treated me like a niece. He absolutely gave me without exception paradigms to any and every possible inquiry. Thank you guys so much for the supreme customer service!Caroline Hanks

jhorne7

28 de ago. de 2010

Originally I was looking at purchasing a civic, but Toyota offered a much nicer car with tons of more features at a ridiculously low price. Todd Knight was friendly, and informative and helped me make my decision. I would highly recommend not only the dealership, but Todd to anyone in the market. Thanks!-Josiah Horne

Debra Brock

24 de ago. de 2010

I would have said great on everything, but our first visit we met with a different salesperson and were looking at used trucks. There was one that we were interested in that had just come in and had not been inspected or priced, the salesman was given my sons number to call with pricing, he never called. My son who is 20 took his truck over be be evaluated for trade-in and met with Mr. Munroe who treated him like he was a serious buyer and then he called me a couple of days later to ask me were we still interested and did not try to pressure me into anything. I am a single mom who has no idea about trading a vehicle. While we could have gotten a lower price, this was the truck my son wanted and we were both treated well and that means as much as anything to me.

gaunerdog

23 de ago. de 2010

Mr. Amlett was personable and appeared to repesent the dealership well. We found a good selection of vehicles. Others at the dealership made us feel welcome. The showroom was comfortable and every effort was made to assist us purchase the Toyota Camry. Even though we paid cash the Finance department was friendly and expedient.

angelatudor

8 de ago. de 2010

When we arrived at the dealership, it was merely for a test-drive, and we are still surprised that we bought as quickly as we did. This is likely one of the best car-buying experiences I can remember. Our salesman, Tony Cloud, was friendly, personable, and most importantly, straight-forward. He did not haggle; we did not feel we were being "handled" or manipulated, and he did what he said he would do without adding "this" or "that" during the final process. Our financial guide was also instrumental in our experience, speaking openly without condescension as he guided us in making long-term decisions. Both gentlemen spoke highly of their employer, giving full tribute for our positive experience to them. If this car is all we have been told it is, we will definitely be repeat customers.

ebreslin

4 de ago. de 2010

Tom was wonderful! He was patient and we felt that we had a real and honest experience throught the shopping process of finding a new car. We are very thankful and happy with our choice! We got an amazing deal and Tom listened to our interests and met our needs.

jnswendell

1 de ago. de 2010

A great experience and we will hightly recommend our family and friends. I'm sure we speak for many when we say that sometimes car buying can really be a nightmare, taking way to long, but this was the "Best" experience we have ever had. Great job, keep up the good work.Thank you.Jack & Sandy Wendell

nydiah

28 de jul. de 2010

The salesman did not show me the trunk and so right before signing for a hybrid Camry, I asked to see the trunk. It was too small because of the battery and so I could not purchase that car. He then suggested that I look at a regular Camry and that was the solution. I bought a 2011 Camry.

triciaorr

26 de jul. de 2010

THis is the 3rd vehicle we have purchased from Tony Cloud and he always gives us the best experience possible when purchasing a car. He is very knowledgable and answers any questions we may have. I will return to Cobb County Toyota in the future when it is time to purchase another vehicle.

moebee

23 de jul. de 2010

This was first place I enter to buy car.Brad grab me very quickly from the outside.He wellcome me that was really impressive.He gave us different option,and also he had good knowledge of what he was selling.he immidiatly offer me test drive and we drove we like it but we did not like the price.He gave me room to negociate he was never frostreted.I been there few time before bought few car for our friends.but for myself it was first time to buy car for me from there.From entering to getting out BRAD has done great job.I might have changed my mind and gone other dealer if he was not helpful great job.overall great job from every body . thanks

Susan A. Hulsey

20 de jul. de 2010

I had a nice exper. with the staff working with me. They each talked a little too fast ( in a race); some things had to be explained the 2nd. time - - - but overall very nice exp.I came here because of good exp. in Feb. 1999 with Mark Cooey (sp.) and Tony Cloud.

garyandsharyn

16 de jul. de 2010

Our family has bought 5 cars from this dealership...and rest assured they will get first crack at #6...great staff and operation as a whole. We are continually amazed that people shy away from the experience of buying a car, they obviously haven't had the pleasure of buying from Cobb County Toyota! And being able to elimiate negative equity at 0% only sweetens the deal. Those that took issue with Toyota when it was going through recall difficulties are definitely outnumbered by those of us loyal to the brand. Thank you for handling yourselves so efficiently and professionally during a trying time!

SiennaXLE

14 de jul. de 2010

I purchased 2011 Toyota Sienna XLE on 7/5/10. I wanted the ENT package, but it was not in stock. I settled for a promise that they would install the DVDs at my location-over 100 miles away. 2 weeks later, what was installed doesn't work and I am still waiting for the job to be completed. Calls were not retuned from the Sales person, Dion Glass as he promised. I feel like after the sale was made, they were finished. I have had to call corporate, the sales manager, etc... The new install date is now next week. I never would have purchased anything from this dealership had I known I would receive this type of service. This is a brand new van. I would have got the van at a local delership with the ENT package already installed. I would not recommend this dealdership.

Andrew.morgn

12 de jul. de 2010

Sales team knew my needs and got me in and out quickly. Finance department moved quickly and I didn't have to spend all day doing paperwork or haggling. I liked that I was able to walk in test drive and then just pick a color. Gas mileage is great, and new incentives make it easy to buy a new car with a low payment.

sandrew9

7 de jul. de 2010

My experience with Cobb County Toyota was wonderful. My sales agent Tom, who I met initially over the phone checked his inventory for a car that I was looking for, called me back very quickly after finding the exact make, model, specifications and color vehicle that I wanted. When I arrived to look at the vehicle he was waiting for me out front and he was very welcoming. Tom made sure that he looked out for what I wanted, he took his time to explain all details about the purchase of my vehicle and he was very patient. His customer service skills are excellent. I would definitely make another purchase at this dealership with Tom.This was one of the best purchases of a car that I have ever had. Thanks to Tom and the financy guy Joel.Thanks again.

howutk

4 de jul. de 2010

brad was a pleasure to work with. We came for a used car but we bought a new based on the price. Brad was very knowledgeable and informative on the cars and the good and bad points of used vs. new. But what really impressed us was the fact that he was not a hard sell. He let us make the decision that fit us the best but gave us all the info in a great manner. A geat asset to Toyota.

LPERSON

6 de jun. de 2010

kERRY kALAFUT WAS VERY HELPFUL AND HONEST. mY HUSBAND AND i NEVER FELT TAKEN ADVANTAGE OF OR WORRIED ABOUT THE TRUTH BEHIND WHAT HE SHARED WITH US. wE APPRECIATE THE TIME HE TOOK TO EXPLAIN ALL OF THE OPTIONS THAT WE WERE ABLE TO HAVE. wE WILL BE SURE TO COME BACK IN THE FUTURE TO USE kERRY AGAIN. tHANKS AGAIN!

new Camry owner

28 de may. de 2010

Before buying a new car, I did quite a bit of research online to compare manufacturers, models, and pricing. Once I had narrowed my search to a few different cars, I started requesting quotes through the various online links and received many emails. I was surprised at how few of them actually provided a price quote. They were all very friendly but were really just trying to get me onto their lot. My feeling was that if you can't even give me a straight-up answer to the very first question I pose to you, then I'm really not that interested in working with you. Among those that did provide competitive prices, a few turned out to "not have that exact car in stock" once we continued to email. "But I can get you into this car for not much more!"This was not the case with Dion Glass at Cobb County Toyota. From the very beginning, he provided me with a detailed quote, including all the extra fees that you worry about being added after negotiations. When I modified what car I wanted a bit, he quickly replied with another detailed quote. Once I decided to go meet with him, I was a little leery that things might not be exactly as represented in the emails. But my experience was perfect. He had the car ready and waiting. He did not try to talk me into a more expensive car than I wanted. They offered a good price for my trade-in. And the drive-out price was exactly as he had quoted. Our paperwork only took about 40 minutes and we drove out with our new car. I was dreading the car buying experience but turned out to be very happy with it here. Thank you!

kkohl8

24 de may. de 2010

I gave all great reviews because can not find anything wrong with my experience with Mr. Hinton and the Toyota team. We went in on a Saturday and I test drove two cars. The experience was very relaxed and he wasn't pushy like people at some other dealerships are. He was knowledgeable and answered all questions we asked. He even came back into work Sunday so I could finalize my purchase and drive off in my new car. Great experience, would recommend to anyone!!

rsm776

5 de may. de 2010

I gave Cobb County Toyota GREAT reviews for their top quality customer service and timely process. They are also very good when it comes to getting what you want.I would like to give a special thanks to Kerry Kalafut. For his customer service and him working with my work schedule so I was able to get the deal done.Thanks Kerry for your top notch service.

wmbussey

2 de may. de 2010

I know we made our purchase late at night, but the cleanup was not very thorough. There was bird mess on the rear of the truck, the rear window was dirty and the rear bed had only been rinsed out and was was left with the dirt and grime from sitting on the lot .

kendall sloan

28 de abr. de 2010

Our entire experience with going to Cobb County Toyota for a 2010 Camry was exceptional. Merrick Shaw went out of his way to help us get the car we really wanted. He spent the time necessary, answered all our questions and even some we didn't think to ask, and as I said, went out of his way to find the perfect car. My husband is delighted with this new Camry. I will recommend this dealership to anyone. This will be our second Toyota--our first is a Corolla we bought from Cobb County Toyota in December 2003 (it's a 2004). That in itself is another reason we came back! Thank you Merrick, and everyone else at Cobby County Toyota who made our experience so outstanding. Kendall Sloan

jgudger

25 de abr. de 2010

Great service and sales. Tony was a pleasure to work with and I would recommend him to friends in the market for Toyota's. What else should I say? The process always takes too long to buy a car but that's not one persons fault. We just chatted while they got paperwork ready.

pambuzbee

24 de abr. de 2010

Cobb County Toyota ROCKS! I am so pleased with how they resolved a major issue for me after I had already purchased my pre-owned vehicle. I could not have asked for a better response. They went above what I had hoped for but expected. It has restored my faith in "used car salesmen" because they did the right thing to correct a wrong that was no one's fault. I would HIGHLY recommend this dealership to anyone looking to purchase a Toyota.

naghmar

20 de abr. de 2010

customer servics is good and price is good.i have toyota corrolla before i have good experience with toyota.their employs are good .if you need somthing they are help ful.they make you satisfied.also toyota cars are goodand cars are not give you hardtime.i am satisfied with toyota cars and employs. they provide good services. thanks

mlowry

18 de abr. de 2010

Merrick was very nice and helpful. I could tell that he knew a lot about his job and he did everything he could to make sure that I got the best deal. I went car looking hoping to find an okay used car within my price range. Because of Merrick I got a brand new car, and I love it! He even stayed an hour after he was supposed to get off to help me.I am very impressed and have already recommended this dealership to all of my friends.

brazeeh

18 de abr. de 2010

Buying a new car has always been a nightmare for me. The reasonhas always been the "pushy" sales people, their lack of genuine customer service, and their lack of accurate knowledge about the product they're trying to sell.The experience I had with Cobb County Toyota and sales consultant,Kapleton Forrest, has changed my attitude completely (at least in theshort term)! Mr. Forrest was polite, very business-like and not con-descending, and he very effectively negotiated a deal that made me happy (and I'm sure made the Dealership happy). The deal was made inshort order, and without a bunch of "b..lsh.t!" I didn't have to walk away feeling like I needed a bottle of antiacids.Thank you all!Holly Brazeebrazeehatyahoo.com

jdr150

16 de abr. de 2010

Although I think I got a good deal on the new car, I was not introduced to the sales manager, or even asked if I'd like a tour of the dealership and the service area. This organization needs to work on people skills big time. Also, too much game playing games during negotiating bottom line price for a new car. Be honest when negotiating and save the customer valuable time.

csandmann

12 de abr. de 2010

Mr. Wynn was very helpful, due to his in-depth knowledge of the available Toyota used and new cars, their options, the current prices, and lease deals. He was not overbearing, but helpful and friendly. He did not rush us and let us take as much time as we wanted to make a decision. We had not even planned to buy or lease a car on that visit, although we do love the Toyota product. We planned to look at Fords and Kias, but did not leave the Toyota dealership! I went back to the dealership after purchase and he and another salesman helped me with loading my cell phone into the Bluetooth system on the Prius we leased.

graddybr

6 de abr. de 2010

Merrick was terrific. I recommend him to anyone. The dealership reputation is the main reason I chose Kennesaw Toyota. This is my fifth vehicle purchased at this dealership, and I will continue to shop them for future purchases. My parents also use this dealership.

HovaGyrl23

4 de abr. de 2010

I wanted to purchase a 2009 Toyota Camry and found that Cobb County Toyota was the only place that had the color and model I wanted. I called ahead, and set an appointment with the used car salesperson, Deon Glass. When I came the car was waiting for me to jump in and we took a ride. I liked the car, but noticed that it hadn't been cleaned out totally. Like a typical dealership, we went back and forth. I know they assumed that since I was a girl alone by myself they could get over on me, but they were sadly mistaken. I negotiated a tough deal for the sale of the used vehicle and my trade in. Everything was fine until I saw the Finance Manager, Greg Fetzer. He was extremely pushy, trying to sell me the extended warranty. He kept talking down to me, stating that as someone who works in Finance I should know that it's good business to have warranty protection. Over and over again I told him no to the warranty, and finally he stopped (after saying a few degrading remarks, and I got the car without the warranty. He was dishonest during the conversation and said that my car, that was a 2009, only had a 3 month warranty and that's why I should get the extended warranty. I found out later that I still have the 3 year, 36,000 mile bumper to bumper warranty. I was upset at the way things went and just wanted to get out of there. When I was in the finance office, my car was supposed to be cleaned out. When I got out there I noticed that all they did is wash the outside. The inside had marks and smudges on the seats and dash board that could have easily been wiped up with a clean wipe. I was so over it at that point.Later I noticed that I left something in the car I traded in, and called Deon the next day to see if he could grab it and hold it for me until I could come back. He said he would. I came in later and they told me that Deon never found anything and accused me that I was lying about something being in my car. I talked with the manager, Rob Smith, was a a-hole, and wasn't willing to help at all. He started trying to talk down to me as if I did something terribly wrong. I was so offended, and just decided that what I left in the car wasn't work talking with these idiots.I do not recommend this dealership. They are dishonest, money-hungry, old school salespeople who only want something to do with you while you're making them money. After that, they could care less what issues you have with them.

stevenb

2 de abr. de 2010

We have purchase 3 new Toyota cars from this dealership. We keep returning because of the friendly, professional sales persons and the outstanding follow up service our vehicles receive. We would highly recommend this dealership. They patiently answer every question, and make sure we are satisfied customers.

Sandy Gray

30 de mar. de 2010

This is our second vehicle bought from Cobb Co Toyota and we were very satisfied with the first Sienna. We will continue our relationship with you.Jonah was very helpful to work with. He stayed late on Sunday evening to make sure we were comfortable with the car before we drove off the lot. We appreciated that.PS I am changing the email from my husband to mine at his request.

Isleepu

2 de mar. de 2010

I recently called several Atlanta area Toyota dealers getting a price on a 2010 Rav4. We totaled our Toyota sienna and since my wife was borrowing her dad's car we told Todd Knight the sales guy we had to buy a car by Sat (Feb 27,2010). Cobb county Toyota was one of the first dealers I called because we live about 30 miles north of Chattanooga. I called approximately 8 or so dealers (there are 19 Atlanta area dealers) and got a range of prices on the same exact car, same MSRP,options and even same color, etc. After my last call the best price was Toyota South (one exit past the airport). Before going with Toyota south I wanted to give Cobb county a last chance to beat Toyota souths price. I called and asked for Todd Knight (the sales guy who had given me the first price) and he was off. I ended up talking to Rob Smith (the new car sales mgr.) and told him I would like to do buisness with them since they were alot closer to me. I told him the price and he said he would match it. I told him he could at least beat it a little and so he beat their price by $75 dollars. He sent me an email of the price, car options on it and it was the Rav4 as described and I told him we had a deal. He said he would see us Sat morning.(very nice to deal with at this point of the deal). About 6 pm that friday night Todd called me up told me they would have the car cleaned up for me put it inside and he would see me Sat morning.Fifteen minutes later I get a call from Rob Smith and he tells me the price did not include their documenation fee of $396.50. I had his price itemized out including their starting MSRP,car price with options, packages, documentation fee, leamon law fee, etc. When I told him the price he had given me included the doc fee he told me I was a liar. He told me that 2 or 3 dealers had been calling and saying I had been calling them too.(that was a lie because Todd Knight later called me and said dealers don't do that) He yelled at me and was the most unprofessional car sales person I have ever dealt with in my 52 years. I told him because of his attitude and the way he talked to me that I would not buy it no matter what the price. My opinion is when he found out that Toyota south didn't have the car I wanted on their lot and Cobb County did, he thought he had me painted in a corner since I needed the car that next day. Later Todd Knight and I told him I was going to buy at Toyota south. All he wanted to do was cut Toyota South down and that he looked at their inventory and they didn't even have it on their lot. He told me that I would get down there and it wouldn't have the options on it we asked for and they would change the price,etc. He said they were one of the smallest Toyota dealers in Atlanta and they couldn't do the deal. We called Toyota south Sat morning and by around noon they had secured the car. We gave them a deposit over the phone drove down and got the exact Rav4 Toyota south described at the price they said it would be. The sales person Roderick Cambell and the new car sales mgr Eric Anderson were very nice. There were no lies from Toyota South. I would buy from them again. This is the third car we have bought in Atlanta in the last year and including all the cars I have ever bought the experience with Cobb County Toyota was absolutely the worse car experience I have EVER HAD.

lgodfrey

1 de mar. de 2010

My husband and I came in with a specific car in mind that we had found on the internet site and Grant was helpful in finding the vehicle and answering all the questions we had about it. He was never pushy and that was great too. When we got to the 'fun' part of crunching numbers, he did not waste our time and was willing to work with us on a price. As far as car buying experiences go, this was very enjoyable and fairly simple.

jtorrid09

28 de feb. de 2010

I email for a price quote and was given a very good price first time. They had the vehicel cleaned ready to go when I arrived and the whole process went better than I could have expected. Provided excellent price first time around and quick in and out.

loyal_toyota_driver

12 de nov. de 2009

We were not impressed at all by this dealership anymore. Totally different experience than when we bought a car from there just 3 years ago from an awesome saleman that was no longer there. The sales people we met on our recent visit did not seem knowledable and not only could not answer fairly simple standard questions, but did not even seem to care, or say "Good question - I will find out for you." We were surprised that in this economy, most everyone we spoke to there seemed to have an attitude and could really care less if we bought a car or not. The salesmen who were not immediately rude were just apathetic and did not have any energy or care. We went there 2 weekends in a row and spoke with different people who each gave us different information and both were wrong as we found out later at Marietta Toyota where we bought our car an hour after we left Cobb County Toyota!). Do not believe a word out of their mouths...double-check everything they say with a different dealership. They were so extremely rude and condescending to us when we were basically a quick sale for them, and they should have been thankful! When we wanted a different color of car than they had in inventory at the time, they went ballistic and multiple people were rude to us and basically yelling at us and treating us like we were idiots. They actually had the color we wanted on the lot (which is how we saw it), but they said they could not add the features we wanted to the ones we saw out there, as they were lower models. They told us the color we wanted was not a good color, so it could be months before they get one in again...basically further insulting us. Even the manager became very rude to us, when he was actually very friendly to begin with. Then they proceeded to badmouth other Toyota dealerships, calling Sany Springs Toyota "Slippery Springs," etc. I have never seen such childish unprofessional behavior from MULTIPLE people! We were such an easy sale, too, which is what is so crazy. We spent a haklf hour there teh first weekend just to check things out and then another half hour and we were ready to buy. Instead of listening to what we wanted and pleasantly trying to assist us in getting that, they just got belligerent when we would not buy something that they had directly on the lot. So, we called Marietta Toyota while we were there, and they had 2 of the cars with the color we wanted, so we decided to check it out. The people at Cobb County remained mad and did not even say goodbye to us or tell us to feel free to shop around and come back. I knew right then and there that I could not give any business to these people again on principle alone. Maybe this economy will help those businesses with good customer service thrive and put these other ones in their place someday. When we arived at Marietta Toyota, we had a completely diffeent experience from the start. Great customer service, fair price, pleasant attitudes, very professional...can't say one bad thing about the place! We also found out that Cobb County Toyota had lied to us and said that we could not get factory Nav and leather added to an LE model car and that we would have to buy an XLE for that and pay a lot more. We were willing to do after market, but they further lied and said that the car we pointed out on their lot could not have that added because it was a lower model. Marietta Toyota said they could add those things to the same car that Cobb Co. said they could not...AND, to top it off, they said it would be factory installed at a Toyota facility in Gwinnett County, rather than after market. They also said they are partnered with 150 other dealerships and could get us teh car we wanted with everything already if we would like them to search. We opted to just take the one on the lot and have the items be factory installed. So the impossible was indeed very possible, as we are living proof! Hope Marietta Toyota thrives for their great customer service!

albatrass

15 de ago. de 2009

oh my god this dealer is a complete joke. the general sales manager, george rollins, is a rude jerk. he was rude to my fiancee by talking down to her. they try to make everything so personal so i won't hurt their feelings. my objective when buying a car is getting the lowest price possible. they couldn't beat, meet, or even go $1 under MRSP. i said we're done b/c i have a better offer and thanked him for his time. the salesman thru a fit and walked out of his office before we did. nice manners. george rollins comes running out while we were driving away and asked what went wrong, we told him and he said we're making it harder on ourselves. sure we are....we got the same model, year, trim, with a sunroof and smart key at the non-negotiable price you offered. this dealer is so bad, i'm not even offended by their unprofessionalism. we were laughing at them all the way home. now we're laughing at them in our new car! go to marietta toyota or lithia springs.

C5BlkVette

2 de ago. de 2009

I was thinking about trading in my 93 Mazda MPV to take advantage of the Cash For Clunkers program with another SUV, and I fell in love with the Highlander. I contacted Cobb County Toyota and a few other dealerships to see what they have in stock, and Cobb County Toyota's Internet Sale Manager, Maurik, emailed me back with the options & price I wanted. I was happy with the price, and I called him back to arrange a test drive which I couldn't get in touch with him that whole day. 2 days later, I called Maurik and was told he was in a meeting, and he'd call me back, and he never did. I got really frustrated, so another 2 days later, I've decided to drive down the dealership to meet this guy, and was told that he went on vacation so I was assigned to another salesman, Grant Guzowski. He looked up the vehicle that Maurik and I were talking about, and he informed me that the car was sold a few days back. I finally understand why Maurik never called me back... I asked Grant if I could test drive a Highlander w/ the options I wanted, and he left for a few mins and came back with the keys. We drove around a few blocks and were just talking and he seemed very friendly, professional and knowledgeable on the vehicles.After the test drive, I went to his office and filled out few paperwork and told him the colors/options I wanted on the 09 Highlander. I know the color combination I want on the vehicle is rare (I searched the whole Southeast region with no luck), and he came back and offered me a few vehicles w/ the options I want except the color. At that point, I was ready to buy the car, and the color he offered wasn't that bad (from Classic Silver Metallic to Dark Gray metallic). Since the car has the same options, Grant offered me the same price that Maurik offered me on the Internet. I agreed to buy the car, and since the car was at the port, I asked if I could add some options to the vehicle. Grant spent the time and took me to the Parts dept, and talked to the Asst. Parts Manager, Charles Roddy. Charles looked up the parts I wanted and gave me a few quotes, and he seemed very knowledgeable as well.A few days later, my car was delivered to the dealership, and I got a phone call from Grant and George (the Sales Manager). I went by there that afternoon, and tried to pick up the vehicle, but I was missing some paperwork that's required for the Cash4Clunkers program, so Grant couldn't hand over my new car keys. But while I was there, Grant was doing alot of legwork to ensure that's the only paperwork I need to get the $4,500 for the trade-in. I was very pleased with his enthusiasm and he was definitely helpful. I went ahead and paid for the car, but went home alittle disappointed w/o my new car.After I got home, I called him (after business hours) and told him I would be back the next morning to pick up the car w/ the required paperwork. He informed me that he has a doc's appointment, but he told me to look for Kent (another salesman?) in the morning to give the paperwork to him, and he told me he has filled up the 20 gallon gas tank on my new Highlander (even though the sticker says 6 gallons). I was again pleased with him.The next day I went by there, and talked to the Sales Manager, George, and he was being very polite. He remembered my name from the phone conversation we had and I was impressed. He thanked me and helped me locate Kent very quickly and off I go with my new car. A few hours later, Grant called me on my cell phone and wanted to make sure everything went smoothly. And he offered me to go back when the weather gets good (been raining ever since I bought the car), and they will get the car washed for me. In addition, he said if I have any questions w/ all the 3rd row seats work, please go by the dealership and he would give me a rundown on how everything works.Overall, I think this is one of the best car buying experiences I've encountered. Grant Guzowski has been very professional, and he was not pushy like some of the other sales people at the other dealership. I will definitely go back to do my services with Cobb County Toyota.P.S. I gave a 4 for Customer Service because Maurik wouldn't contact me back to tell me the vehicle I wanted has been sold.

Brian Cross

8 de feb. de 2009

I went to this dealership to purchase a new Sequoia with my wife. The salesman was actually very good and professional. I believe his name was Tom. Everything was great and we thought this would be a great car buying experience. However things went south very quick. We went to see the Finance Rep and he turned into a brutal, underhanded, unprofessional extended warranty salesman. He started off by saying this is what your payment will be with the 7yr/100k mile warranty. I told him I was not interested in an additional warranty. He said well your payment will be this much for the 7 yr/72k warranty, again I said no. I told him I don't want the warranty. He told me that I was gambling and nieve for thinking that cars don't break down. He said that buying a car with as many electical components and navigation as the Sequoia has I need it because they will quit working. I told him that I would think that electical issues and navigation bugs should be evident and present themselves before the manufacturer 3yr/36K mile warranty expired. He said they usually don't and that it is very common to have ongoing problems. I told him that I would think that Toyota would make quality vehicles. He then got upset and aggitated after I turned down the warranty at least 5 times. I then asked him if this "Fidelity Warranty Services" was the manufacter warranty meaning Toyota. He said "Yes". He said that it is a Manufacturer warranty. That "Fidelity Warranty Services is owned by Toyota Corp." and is an "umbrella company of Toyota". This is a lie. He continued to pressure me in front of my wife and 3yr old son for at least 10 straight minutes at 8pm until my wife felt uncomfortable about the quality of the vehicle and she went ahead and felt like she had to get it because Toyota is a inferior product.

pb1010

22 de dic. de 2008

I worked with Todd Knight at Cobb County Toyota to purchase my car in November 2007. He seemed alright to deal with until the check was signed. Once the check was signed he wanted nothing to do with me. He would go as far as hang up on me when I asked questions about the status of my title. It took 40 days to get the car title on this vehicle which means that I had to go to the DMV and get an extension on my temp. license plates and wait in line. Cobb County Toyota wanted nothing to do with this. I just recently called back the dealership to discuss pricing on a new vehicle and unfortunately I got him. He wouldn't even give me the time to discuss rough trade in values but instead he directed me to the website and hung up on me. I would avoid this dealership at all costs.

gregforrester

22 de dic. de 2008

Let this review be a warning for experienced and novice car buyers alike; Stay away from Cobb County Toyota. Its just not worth the trouble!I am an experienced car buyer and have purchased no fewer than 15 Toyotas and other cars over the years. I am not an impulse buyer and I do my research prior to making a new or used car purchase.I researched the 2009 Toyota Camry XLE and decided on the package I wanted and the price I was willing to pay. Cobb County Toyota was one of 8 dealerships I contacted, and appeared to be the best place to buy the car I wanted at the price I was willing to pay.During the purchasing transaction I suddenly felt like I was transported back in time to the old traditional way of buying cars. All at once extra charges began to appear on the paperwork, and changes to the features agreed upon entered into the picture. This was to be a cash sale with a seemingly straight forward price and package.When I get that little feeling in the pit of my stomach that something is not quite right, I realize that I am getting a warning to beware. When the Sales Manager tells me that hes doing me a favor when he backs out the port fees and then adds them back in only charging me once instead of the usual two or three times, then I know that Im getting ripped off in ways that I probably dont even know.Typically I dont care how the dealership breaks down the numbers as long as the bottom line is the amount we agree upon for drive-out. However, when a Sales Manager looks me in the eyes and lies to me with a smile and straight face, then makes it my fault that we cant come to an agreement, I dont need to look at the numbers any more. I just need to buy from another dealership.Dont go to this dealership for any reason. No matter how experienced you are, these people will do their very best to rip you off and make you smile while you are getting robbed.We all know the car dealers have to make a profit. Cars are just like any other commodity bought and sold in the world. But there is no reason to put yourself through the hassle of Old Style car sales any longer. There are plenty of other dealerships who have moved past the old style of bait and switch, hidden charges and false favors to the customer. There will always be a little finesse in the sales profession and there is nothing wrong with that, to a point. But when they cross the line from finesse to out right dishonesty, we as consumers have a choice to take our business elsewhere.I bought my new Toyota at World Toyota in Atlanta. I was treated fairly and they followed through on everything they promised to do. They made a profit and I got a fair price. Thats the way its supposed to happen.Buyers bewaredo not go to Cobb County Toyota under any circumstances. There is no way to get a fair deal with the way these people run their scam.

unhappytoyota

10 de jun. de 2008

Take this for what it's worth but I would go somewhere besides Cherokee County Toyota or Cobb County Toyota(sister dealership)Buying experience was good. Like you somewhat expect, you take a back seat when you sign the papers. The Internet Manager is a seeming like South African guy when you're trying to buy. In my case, he misrepresented an important feature during the buying process with the Bluetooth Phone System. The Internet Manager made an assumption and was totally wrong(he said the phone system could handle 1000 names when in reality it could only handle 20). I am in sales and this was a big feature for me.Once this was pointed out it was total back pedal and see you later mode. They basically said this is what you bought and we are done. The Internet Manager got nasty then when I got there gave the the fake car salesman grin.The GM there was total nasty. Basically was ready for me and said what I bought was mine and we were done. He was not the kind of guy you want to argue with either. We could talk about the $1500 repair their Service Department tried to get me to do because some computer code showed up..(drove another 20K miles and sold the car..no further problems). ...But I think you get the ideaGo somewhere else!!

stevereynolds

30 de mar. de 2008

You can't trust these guys as far as you could throw them. First visit was for a used van advertised on AutoTrader. After verifying the van was still in stock, I made a long drive to the dealership to see it. After arriving the salesman took me to the van to view it. He left for a few minutes to come back and tell me they would need to do service work, etc, to the vehicle before they could sell it to me, and it would be $2000 more after their service department had finished with it. I said I didn't want the work done, I would have it done myself. I wanted to buy it for what it was advertised for. He says, sorry, but they would have to send it through the service department first. Needless to say, I was not happy. Swore, I would never do back. A year later I happen to see another van advertised and decide to pass by just to look. I had already done a CarFax and knew the van was wrecked in the front with moderate damage. The salesman says the van is in great condition and has been through their inspection process. I found numerous flaws in the body work, rust starting to form in places, bad paint, etc. Upon cranking the engine, it starts making a noise. So we drive it to the service dept and they say its a bad tensioner possibly. How did that get by their "inspection"? Anyway it was a mess and they couldn't tell me if the frame was ok since there were marks on the bolts that are used to straighten the frame at the shop. DO NOT TRUST THESE PEOPLE. Even if it's a new car. Have it inspected by an independent service that does vehicle inspections. MAKE SURE the service is ASE certified. Very important.

rgalloway

17 de nov. de 2006

I shopped around a lot of Toyota dealers for a 2006 Tundra Double Cab. My wife met Jared, a sales rep, who took his time working with her while I was out of town and was great to her and answered every single question. I went down on a a Saturday and met Jared, and test drove the Tacoman and the Tundra. He was very knowledgeable about the trucks and could answer every question. They have a deal going on through the end of the month which is a $4,000 rebate. The Tundra I liked was listed at $27,000, and he was giving me a final price of $20,489. Very nice. I went home and tried to do my own online financing with an internet company because my credit isn't the best and I just knew I wouldn't be able to get financed through the dealership.I got approved at RoadLoans (which you DO NOT want to use as I'll explain in a moment) and had my check ready to go. I called Jared, told him I was ready to buy, and he got the truck ready, and had the bed liner installed as I was driving down from Cartersville. Buying was quick and easy. They already had a lot of the paperwork filled out for me to sign, and it was the easiest car purchase I have ever gone through. Everyone was friendly and put up with a bored 7 year old and two year old running around, which shows me a lot about their people!I did find out that they do not accept RoadLoans or most other on-line financing for bad credit. They explained how it takes forever to get paid, and they are mostly companies you want to steer clear of unless you want to get taken. I found out most dealers in the area also do not take them, so just an FYI. I thought I was screwed, but a nice Business manager who turns out to be from Cartersville said "Let me try to get you financed", and after about 20 minutes, he did! And at a 2% better interest rate with a real bank! He was great!I haven't worked with the service department as some of the other posters have, so I can't comment on that aspect yet, but so far, they have been the best dealership I have ever worked with in my car buying life. I highly recommend them and especially Jared. He is a great and low pressure salesperson.Rich

rebecca1

6 de jul. de 2006

I brought in my six week old Toyota Tundra Double Cab today, July 6, 2006 because my secondary remote was not working and had rust and corrosion through it. I was told by the assistant service manager Russell Graff and the general sales manager that I must have jumped in a pool or something with it. When I argued that I never even used it, I was told that remotes aren't part of the bumper to bumper warranty. When I got upset, I was told to leave. Basically, I just spent 25 grand and six weeks later was told I was a liar and to get out. Great customer service.