TSchmidt

31 de ago. de 2016

My wife and I just completed a great car buying experience, ending with our purchase of a 2017 Buick Enclave. Tom Vanderlind and Curtis Mock, the two salesmen we worked with, were honest, direct and very helpful. We would recommend both of them and Coggin Buick GMC to anyone looking for a new Buick or GMC vehicle in the Jacksonville, Florida area. Julie and Terry Schmidt

MARY

13 de ago. de 2016

I live in Fernandina Beach, quite a distance from Coggin in Orange Park. I visited and spoke with all 3 Buick GMC dealers between home and Orange Park. I'm on a very tight budget with a petty tough wish list for a new car -- truly champagne taste on a beer budget. Mike Powell and Tom Vanderlind at Coggin worked with me over an extended period of time and lots of effort to put me in the car I wanted at a monthly price I can handle. I am a very happy camper!

Jenell Pryor

26 de jul. de 2016

I was looking for a used car something to get me and my son around. I met with Anthony Gioia and he asked me questions about what I like in a car and I told him. He showed me the car that I purchased and I fell in love with it. The one thing I love about my experience was that Anthony was interested in what I liked and not just a sale. Thank you Anthony Gioia my son loves the car.Jenell

Jen

16 de jul. de 2016

They have a new 2016 Terrain on their website for 22,656. It shows it has a 20% off MSRP discount. I chatted with one of their reps Kaille to make sure the vehicle was in stock before I headed to the dealership from Arlington. When I arrived I was told they have no Terrains at that price or anyone by the name of Kaille. I showed them the vehicle on their website on my phone. Tom asked me if I was sure I was on the correct website. After he brought up the vehicle himself on their website. He checked on his computer and it showed In Stock. He said he would go and try to find it. He came back and said he couldn't find it but he could sell me a different Terrain for $25,000. They don't honor the price on their website and I was made to feel as if I made the price up. I was never offered an apology for their website or for being given misinformation about it being in stock or for driving all the way from Arlington. The vehicle is still showing on their website at that price several hours after I left the dealership. I guess they don't plan on correcting it.

GiselaCoppola

30 de jun. de 2016

I when in for service and walk out with a brand new SUV (love my Yukon). From service to sales, we got all questions answered... plus the price was more than right. Thank you guys... Thanks Anthony.

mikesierra

23 de jun. de 2016

The salesman and finance manager worked magic to get me out of my trade and put me in the truck of my dreams. Everything worked out great, just as it was originally quoted. Thank you!

Wayne

9 de jun. de 2016

The Coggin sales team answered all my questions, and showed me everything about the vehicle and pointed out the little things and help set up Bluetooth and onstage.

tribes

7 de jun. de 2016

My daughter purchase a 2016 Encore in January. She took her vehicle for an oil change this morning and a mechanic told her she needs an alignment. My husband called and s/w this mechanic letting him know he lied and cheated her. Mechanic stated, its protocol, but will give her 15% off her total. Im angry, because we purchased a car and recommended her to purchase a car. Wow, they see a young girl coming and take advantage.

kateyukon

29 de may. de 2016

The dealership helped us through complicated issue and in the end they found a way to make us happy. Anthony handled our transaction with stellar professionalism.

Jrobinson91

25 de abr. de 2016

Anthony Gioia went above and beyond what he had to do to ensure that my wife and I were completely satisfied. He goes beyond the sale and keeps working to help you out with whatever you may need.

Jacqueline Ravnell

13 de abr. de 2016

I was well pleased with the service I received from anthony, he made my experience a hassle free process and very easy. He started the process and stayed until completed, made it very comfortable and a pleasant for me.

Marisa Scrivner

5 de abr. de 2016

We have purchased 5 vehicles from Wallid Baroody at this dealership and we can't say how happy we are with the sales staff. Even after the sale, this dealership will go above and beyond. For example, when my husband and I experienced issues with our new truck, Wally took care of making sure the vehicle was in service as soon as possible AND that we had transportation arrangements. PJ and Corey are also top notch, always willing to help. These guys are AWESOME and I will ALWAYS recommend Wally to my friends and family.

KimB

22 de mar. de 2016

Wolly went above and beyond to make our used car purchase perfect for our daughter. He provided excellent service and professionalism throughout the entire process.Kristen goes to college out of town so we were also on a time limit. If he couldnt find it there he would try to get it our go with across town need be to help he told us.As well as our daughter had just gotten in a very bad accident and totaled her Nissan a week before. So everything was still fresh and we were a little stressed. Kristen actually had her heart set on a SUV and not a sedan. After she test drove the Rogue with Wolly she was disappointed as she felt for her it wasn't the right vehicle as she had difficulty seeing out the side windows. As we were getting ready to move on and pursue elsewhere to look at other SUV's Wolly asked us to look at a Buick Verano that just came onto the lot the evening before. He felt it was something to consider after hearing our needs.It was immaculate and had every option you could think of. Miles, price and all were worth looking at. More bang for your buck for sure when compared to others. She test drove it 3 times in the same day. Loved it and he knew our concerns for safety as well as her desires along with our bottom line price. He encouraged her to look and to take her time to feel comfortable about her decision. As she did. At the end of the evening she test drove 5 other vehicles' on her list and still she loved the Verano Wolly showed her. He discussed everything and showed how it all worked on the vehicle before we left to so she could see , ask questions and be educated before she left to look elsewhere. Smart man! No one else did that for us the way he did nor came close. Wolly knew that car inside and out and how all the technology worked. Oh and not to mention he did on every car we inquired about and if he did not he sure found out quickly. Helped us set up her Onstar and XM. He was suppose to leave work at 6 or so and stayed till 9:30 and even got the car detailed for us as the shop was closing that evening even after we offered to bring it back. Great communicator, genuine guy, knows his business and worked well with all co-workers as we observed. My husband is going to be in the market for a truck. We will be going back to see Wolly. The rest of the staff and Gus were great to work with as well. Best experience by far we have ever had purchasing a car. Thanks again Wolly for doing a great job and working with us the way you did!

The Darling's

28 de feb. de 2016

I don't have anything bad to say. Our experience was well above our expectations with both the sale staff and finance department. That's all.

cbondsfire

18 de feb. de 2016

I wish that I could say that my experience with Coggin was as good as most of the reviews that I have read. BUT I must say that my experience was terrible. My visit started with me showing up in response to an ad on Autotrader. The salesman that met me at the door was told what I was looking for. He told me that that vehicle was not for sale (I could see the truck on the other side of a fence). He asked what my price range was and I told him. He said that he was going to check and see what else they had in my price range. He then says that he had another truck that just came in that was in my price range. He takes me to a truck, lets me test drive it and then we return to the office to have him write up the truck at THREE times the price of the original advertised truck. Can you say "BAIT AND SWITCH"? Seems more than just dishonest, more like illegal.

DR

7 de feb. de 2016

Anthony helped me get to the price I needed and in the most car for my money. It was a very smooth transaction. Couldn't have asked for a better experience. I am EXTREMELY happy with my purchase!

ecburris

25 de ene. de 2016

I've purchased 3 new vehicles from this dealer. Anthony has always treated me like a friend and makes sure I am satisfied with the price and the vehicle. He follows up with me after a day or two asking if I like the vehicle. I just cannot say enough about this dealer and always recommend them to my friends.Thank you and kudos,Earl Burris

MDRichey

9 de ene. de 2016

Came to the dealership seeking a GMC Canyon and came way instead with two vehicles; a Sierra 1500 SLT and a Yukon XL Denali. Worked an expansive and enjoyable deal with Sales Associate Anthony Gioia. This was possibly my best auto purchasing experience in my many years of vehicle buying. It was my wife's birthday and she ended up with one of the best gifts that she could imagine. Anthony spent many hours over two days orienting us to the features and functions of the vehicles. Anthony is an asset to the dealership both for his technical expertise but also for his interpersonal skills. The Finance manager. Gus, was also a pleasure to work with closing the deals.

Doodles54

9 de ene. de 2016

The Dealership and their department representatives were great to work the deal of purchase. Will recommend both for an easy sale and transition through the purchase process. Anthony Gioia, and the financial rep, Gus, presented their opinions on options to best serve my required needs in an new auto as well as offering alternatives that might work as well. Anthony took additional time to find out about me and my past ownership and driving experiences to determine what auto would best fill what I wanted to change. A very rewarding experience.

Clemons,DM123

4 de ene. de 2016

Thomas Vanderland found me the SUV i was looking for and was very supportive of my needs. I have been in 5 dealer and none of them ever took care for me. I was getting frustrate beginning to think no sales person care of person like me but Coggin Buick of Orange park gave me hope. i found the SUV that i want and afford. thank you

jerrynsusan

2 de ene. de 2016

Anthony knew exactly what we wanted to purchase after questioning us for a few minutes. The whole time he was jotting down notes. We bought the 1st vehicle he showed us. He was very knowledgeable with every bell and whistle. He had Susan's contacts loaded in the system before we took the test drive, and wouldn't you know her best friend from high school called on the test drive and her picture came up on the screen, a surprise to us both.Anthony is a proud Dad and husband as he shared pictures of his wife and family with us while we were in his office. He also shared some of their homemade Christmas candy.Everything went so smooth in the deal. Had some laughs with Gus in finance.Thanks to Paula, who we know well, in service for introducing us to Anthony.

ken2500hd

30 de dic. de 2015

Anthony was easy to work with when purchasing my truck. He is really knowledgeable about how everything works and helped me understand how to use everything.

radman25

5 de dic. de 2015

excellent experience with Anthony Gioia and Gus. I traded my 2001 Silverado instead of selling to a family member as the trade in value offer was very good.

zell71

25 de nov. de 2015

I hadn't purchased a vehicle in over 10 years, and Anthony Gioia made my visit a great experience. I went to purchase just me a vehicle for me but my son also purchased a vehicle as well. We were there from about 10:20 am until after 6:30 pm and it was well worth it. I gave a Shout Out to Mr. Gioia.

Honey's love bear!

13 de nov. de 2015

I purchased a GMC Acadia last year Gus and Anthony Were amazing with helping me get into this vehicle!! I purchased a new 2015 Terrain this year with the help of Gus the best finance manager ever!!! and Anthony Gioia and his co worker J.J. I love going to a car place and being looked at like vulture meat! This place takes great care of all customers!!! This is our 2nd vehicle and we feel like family when we go in for service or to just look at a new vehicle maybe a used one from time to time. NEVER SHOP ANYWHERE ELSE IF YOU WANT A GREAT HONEST AND CARING SALES AND FINANCE GUYS TO GET YOU INTO WHAT YOU WANT !!!!!! THANK YOU COGGIN OF ORANGE PARK ANTHONY AND GUS YOU ARE THE BEST!!!!!!!!!!!!!!!!!!!!!!

Rlysen2

7 de nov. de 2015

I asked the salesman to call me when the truck I wanted and he did the same day the truck hit the lot and I bought it that same day. Great experience.

felicidad

20 de oct. de 2015

Mr Anthony Gioia was very informative, bent over backwards to give me a great deal. Both in Sep of 2012 with my first Enclave and now with my 2016 Enclave. I think more so this time not only with the standard sales, but, with above and beyond things that he did not have to do. Mr Gioia helped me set my phone up, and explained all of the electronic devices up that I never would have figured out on my own, even if I had read the book 20 times. He goes out of his way now as he did the first time.Anthony is a super salesman and a great friend who is always there if I have problems.He made my experience with buying a car much more than just buying a car. Anyone can buy a car. With Anthony, he makes it a memorable experience.Thank you to Anthony and to Buick GMC of Orange Park..Thank you,Felicidad Storms

C.Rivers

14 de sep. de 2015

We had a terrific salesman named Anthony Gioia. He was really great at meeting our expectations and made our car buying experience easy breezy!!!! Coogan of Orange Park Rocks!!!

Don't buy GM

10 de sep. de 2015

8/24/15On August 24th., 2015 I went to Coggin Buick GMC of Orange Park to view a White Crew Cab 2015 Z71. Anthony Ferraro was available to show me the vehicle and answer my questions. After the purchase I met with Mr. David Marzullo who set up my OnStar service and reviewed the features of my vehicle. As I was writing the cash check for the purchase I asked the manager of coggin Buick GMC of Orange Park to throw in a bed liner and I was told NO! I would think that a longstanding company as this would have the experience and intelligence to find a way to say the positive word yes whenever possible to a customer as opposed to the ignorant negative of no! Companys should know the cost of earning a customer and this one act of yes would have given me a positive experience at this dealership along with something positive that I would want to share with my friends and colleagues. Foolish! If only I could turn back time. I should have gotten up and walked out! I called around to purchase an under the rail bed liner and found that they have a value of only $180.00. Such a petty amount and such an ignorant negative petty act by coggin! 8/31/15After I sent the above letter; David Marzullo called and asked me to come in on 9/3/15 at 11:30 for them to take care of detailing the dirty truck they gave me, repairing the gashed bed rail, balancing the rough riding tires and adjusting the out of line driver rear door which may be causing the wind noise. When I arrived I was pleasantly greeted by David. He informed me that he had gone to bat all week for me. What? Why would you need to go to bat with management about things that I should not have to deal with on a brand new vehicle? Why would he need to go to bat with this ignorant negative petty manager over a damaged rail on a brand new vehicle? Why would he need to go to bat with this ignorant negative petty manager over rough ridding unbalanced tires on a brand new vehicle? Why would he need to go to bat with this ignorant negative petty manager over an out of line door and wind noise on a brand new vehicle? Why would he need to go to bat with this ignorant negative petty manager over a them giving me a dirty brand new vehicle? WOW! Management at this place are such xxxxxx that David has to battle them to show a cash buyer some degree of respect and do the right thing? After the letter I sent on 8/24/15; this dealer should have been ready to show me that they were just having a bad day or made a mistake and that they werent ignorant, negative and petty. But that wasnt what I experienced. I left this place with nothing done as they showed me no degree of professionalism or preparedness to address these vehicle issues. I do not trust these people with my vehicle so I guess Im stuck with the damaged, rough, noisy, dirty new vehicle that I should not have purchased from this dealership. I did not find this dealership to be honorable! I did not find this dealership to be trustworthy! I did not find professionalism at this dealership! I did not find this dealership to be open and friendly! I did not find this dealership to be a place open to negotiation! I did not find this dealership to have any concept of the golden rule! I did not find this to be a dealership I would want to do business with! I have been purchasing vehicles for over 40 years and I can purchase any vehicle I want. This ignorant, foolish, petty and negative dealerships action made me regret this purchase and I will not ever buy from them again! Dont be fooled by the positive testimonials on their web site! Some years ago 20 20 did a show about companys who for a fee will post these bs testimonials on a companys site! Try to post your testimonial on coggins site and you too will see there is no way for you or I to post; this shows that these are not true testimonials! If you are foolish enough to buy from here; dont believe anything! Carefully inspect the vehicle before you buy, document everything, take pictures, make them do everything that needs to be done before you buy their trash and get everything in writing!

ocalajeepfreak

29 de ago. de 2015

We drove form Ocala to purchased a Jeep Wrangler and from talking to Wally on the phone he was very informative letting me know that there people were looking at it while we were driving so we didn't waste our time if it did sell. We didn't buy from the local Jeep dealership here because of past experience and the prices are much more. I would travel again and deal with Wally because of his personalty and honesty.

carl

18 de ago. de 2015

Anthony, Corey and Gus took care of me. No hassle or pressure. Best price! It was a great experience. It really did not take much time either.

Sharshelt

13 de ago. de 2015

We arrived in Florida from Indiana on Tuesday & needed a dependable car right away. Did some shopping online then decided to go to the dealership with the cars & prices we liked. We met Tony Eidson & he was ready to deal. Found us a great car for great price. Mr. Korkmaz is the finance director & he made everything come together so we could drive that car home! Really good people to deal with & know their business!

kreativekutz

10 de ago. de 2015

I showed up to the dealership looking for a car for my wife. Wally assisted me on my task. He completely assumed control of the deal and made things happen.. There is no better salesman than him. If you are buying a car please call on Wally at Coggins GMC of Orange Park.

myra1973

30 de jul. de 2015

Anthony Gioia treated our family with respect and was very kind. Definately will be back when we need another vehicle.Go see Anthony Gioia when u need a vehicle. Awesome service.

DRB

13 de jul. de 2015

Tony Eidson was my primary contact at the dealership. I was able to negotiate a deal for a used Yukon XL over the phone with Tony without a lot of back and forth. However, it was Tony's service after the sale that warrants the rating. This was a GM Certified vehicle and the day after purchasing the vehicle I noticed a problem with one of the tires. Tony had just called me to check on my experience and I mentioned that there was an issue. I sent him a picture and within a few minutes agreed that Coggin would replace the tire. I was about to leave on a long trip with my family in the Yukon XL so it was important to correct the issue that day. It was late in the day but Tony was able to get the correct tire and arrange for a service technician to stay late to change the tire. Doing so saved my from having to wait a day to set out on my trip. This was service above and beyond my expectations. I would happily buy another vehicle from Tony.

AFHC/Vmaint

12 de jul. de 2015

Tony Eidson met us on the side walk and asked what are looking for? We told him we wanted a Suburban. Tony showed us two. The first one had a 5.3 Lt engine. We told him we wanted a bigger engine. Tony showed us the Denali with all the bells & whistle and a 6.2 lt. engine. We took it for a test drive. It rode very smooth and had the power we were looking for. Tony tried to get us to take it home that night, but we told him we had to sleep on it. After we got home Tony called to Thank us for coming in. The next morning after sleeping on it we headed back to Coggin. During the time we were signing papers Tony checked the DVDs and put new batteries in the headphones. Tony, also helped us sign up with On Star. Mr. Ghassan Korkmaz was very friendly and helpful too. If you're looking for a good used vehicle go see Tony Eidson at Coggin in Orange Park, Fl.

tcrowd

26 de may. de 2015

Met with Tony Eidson and he went above and beyond to make sure the truck was cleaned and also called the previous owner to get the toolbox key.

dgullion75

16 de mar. de 2015

I wasn't sure what vehicle I wanted, or what I wanted to pay for a vehicle, when I arrived at the dealership. Tony met me at the door and asked me if I was interested in saving time. I said, absolutely. He asked what I was looking for, needs vs. wants, We then drove two different trucks. Once I realized what I was looking for and what I wanted to spend, I recalled seeing a 2014 Tundra on a different Coggin lot. I told Tony that was the truck that I really wanted, and he made it happen. We drove all the way down to St. Augustine and brought the truck back, taking him away from the dealership and the potential to sell another vehicle. He had it detailed while I finalized the sales contract, and I was out the door. Tony went above and beyond to get me into the truck that I wanted.

BexHunter

14 de mar. de 2015

They charged me $139.99 & said I needed a new control head. I replaced both actuators and my A/C & Heat work just fine! See response!!!

tf78933.com

28 de feb. de 2015

Met Anthony while 'window shopping' for an SUV. The Acadia was on my short list with 3 other brands. Drove them all and the Acadia came out on top but it was Anthony's professionalism and product knowledge that sealed the deal. No other salesman I talked to was anywhere near as knowledgeable about the product they were selling.

Daniel

24 de feb. de 2015

I recently purchased a vehicle from this dealership while on an overseas assignment. I was really nervous since I would be purchasing a car, sight unseen. However, these guys were great and they went above and beyond to ensure that everything went as smoothly as possible. The sales team went out and took additional pictures, looked at the cars themselves personally and told me their honest opinions of the vehicle and even offered to help purchase items I would need right away. As if they weren't already friendly and courteous enough, they stayed after hours to pick us up from the airport and drive me to the dealership the night I flew in.I dealt with various associates at the dealership and they were all great to work with but if I had to recommend two it would be Walid Baroody and PJ Knipp who help me with the purchase of my vehicle. I could not be happier with the customer service, sales team, and buying process. They made the entire process simple; it was a breeze. I highly recommend buying from your local Coggin Dealer at Buick-GMC of Orange Park. As a matter of fact we are already planning to purchasing another car from them.

Chris

9 de feb. de 2015

I have purchased over 10 vehicles from Coggin GMC of Orange Park, I have been treated with a very high level of honesty and resprect in everyone of my my purchases. I will also tell you the service is even better, Paula has taken care of my vehicles service and the service depart is always looking to provide the maximum value for my visit. I would take my car here for service even if I had not purchased it at this dealership.

emmat

31 de ene. de 2015

Bought a GMC Acadia SLT today and it was such a pleasant experience. Anthony is such a nice person and so professional and thorough that you feel like you are with family. Gus the finance man was personable and efficient and the whole experience was as smooth as buying a car can be. They go out of their way to give us the best deal possible. They are what keeps us returning to Coggin! And we love our new car!Martha T.

1952fishing

20 de ene. de 2015

My experience at Coggin Buick GMC of Orange Park, exceeded my expectations. The salesman was friendly, helpful, and very knowledgeable. " I Love My Truck" I will definitely give my recommendation. Terry

Brice

15 de ene. de 2015

Great salesman. Great service. Great price. Anthony was very helpful in explaining all aspects of the vehicle in question. This dealership is very fortunate to have an employee with such effective and pleasing sales presentation. I wish Coggin Buick GMC a very successful new year.

slcastleberry

19 de dic. de 2014

My finance guy and sales guy worked with me before. I totalled vehicle and they did what they could to pit me in a vehicle

TNT8396

13 de nov. de 2014

Really great guy got me onto my car and explained all.. Would recommend to all...An plan to buy my next car there in the coming years..

Gerry17

11 de nov. de 2014

Went in to have an Enclave serviced, talked gentleman in the Service department .He called Anthony back to talk with me. I drove away in a new car. Anthony is very thorough and showed me several cars. When I decided, he was very helpful in showing all the features and being sure I was aware of all of them and how to use them.. Had to go back for more help. He was willing to assist me again and told me to feel I could come back if any further problems.This is the second time I have been there to look at cars and Anthony was the one to help both times. I would recommend your company to anyone and it is because of the service this young man gives. Highly recommend too.Gus is top notch also, he was also the one that worked with me both times.Thank you , Gerry ScarboroughCan't remember the name of the gentleman in the service department but he was very helpful too.

RNBDUBOIS7

2 de oct. de 2014

Anthony our Saleman Was Perfect! He went out of his way to get the deal we wanted! Special thanks to Corey, Patrick, Brandon and Wally! We love our 2014 GMC Sierra! Thanks again for a Job Well Done! RNB Jax FL

Jr1953

16 de sep. de 2014

This is one of the worse places to ever buy a car they RIPPED us off pretty bad by the sales person Ted Carter and Gus the Finance Manager never telling us what they did in our first trade in we were never told We never signed any thing to this that they had Gmc Finance do a reconsideration on our new loan and the car we purchased. We were mislead by Ted Carter, the Buick 2013 encore has a 700 lb weight factor problem and we tested drive a New 2014 Buick Encore And it has the same weight problem,and that one was bottoming out too. and it has so many other problems this dealership does nothing but lie to there customers, buyers please beware, and being a Disable veteran and my wife who had cancer this is what they did to us if you ever have a problem with a car your purchase from Coggin and does not want to do any thing about it or gives you a run around you have that right to report them to BBB Auto Line

emmat

10 de ago. de 2014

Anthony, Wayne and Gus were an absolute joy to work with in making my first time car buying experience an enjoyable one. They helped me through the whole process by answering questions and explaining everything in a way that anyone could understand, so it was not so overwhelming. They truly went above and beyond to get me into the exact car I wanted with an unbeatable price. They truly treat you like family and I would definitely recommend working with these guys! AMAZING EXPERIENCE!

Nancy Reyes

9 de ago. de 2014

We are so thankful to Corrie L. King for helping us buy our Nissan Titan his attention to details and prompt service was greatly appreciated Thank you again for great service.

Jkemper007

9 de ago. de 2014

We really didn't think we would get a car cause of our credit. J.J. , Mike and the finance department was really friendly and honest. I was completely overwhelmed by the professionalism that was shown not only to us but to everyone else on such a very busy day. Not only did we get the car we wanted and needed we have found new friends and family at this dealership. I highly recommend this dealership to anyone and everyone with any type of credit.

pblume

5 de ago. de 2014

Bought a GMC Acadia 2014. We were never pushed to buy anything. It was a very relaxed atmosphere. The GMC product sold itself, and I believe they know that, therefore, no need to for the salesman to get pushy. Anthony was patient and worked with us as we made different decisions about options, colors, and pricing. We would definitely recommend this dealership and would buy another vehicle from them.

baldhead65

7 de abr. de 2014

From the time he received my online application. He was patience with me explained every opportunity that Coggin had that would work for me. I would send family and friends to buy a car from him

white34e

31 de mar. de 2014

I enjoy the TV commercials for the Buick Encore. It is just what we need. We were not expecting to purchase the vehicle when we visited the dealership. We were also going to check out Green Cove Springs where we had purchased a Camaro a few years ago. I don't know if I got the best deal, but I don't care.

lindahl1995

25 de mar. de 2014

We showed up to the dealership after hours to look at SUV's. We found a car we were interested in and Wally took the time to help us. He was very knowledgeable about the vehicles. We came back the next day to talk more about the vehicle. Wally was not pushy at all, was laid back, but kept things moving. I have bought many vehicles in my life and dealt with many salesmen. I never met one quite like Wally. He is top notch. He was very accommodating with things that we wanted done before, during, and after the sale. I will be buying ALL my vehicles from Wally. GM had that recall that week after we bought our Buick Enclave. The dealer called us and got our car right in to repair it. We came in all ready with a check from our bank with a good interest rate. We let them shop around and they found a better rate. All around it was a great experience. I would recommend this dealership and WALLY!!!! Thank you for the great experience!!! I can't wait to come back and buy another vehicle.Rob Lindahl

wcchmp88

18 de mar. de 2014

It was a pleasure working with Dave and Brandon. I will use this dealership again in the future. Love my new/used Nissan.Best experience at a dealership ever. They worked their butts off.

deborahjean

15 de ene. de 2014

I would absolutely recommend buying a car at this dealership. Mr. Dumas was very friendly and helpful and made the experience exceptionally easy. I saw the perfect car for me sitting out in front of the dealership on the certified pre-owned side, pulled in, took a nice long test ride, and the paperwork was done so fast I could not believe it. I have never worked with a dealership that worked so efficiently.Over all Harold T. Dumas did an excellent job and I would highly recommend his service and this dealership above any other Ive ever dealt with.

RickyBobby084

10 de ene. de 2014

Well I've been a victim of the old bait and switch. I took my car to the "Geico Xpress Lane " at Coggin Buick-GMC of Orange Park to have an estimate performed after my accident. I already had a different body shop ready but Geico's adjuster needed to see the car beforehand. Well Coggin gave me the old sales pitch, just leave the car here and we'll have it ready in 6 days, blah blah. This is important because I'm paying for a rental out of pocket. I even have it in writing that it would take 6 days. This was on 12/20. It is now 1/10 and they told me MAYBE it will be ready Monday. I will post the absolute truth on every review website and social media forum I can find.

tinandmm1030

6 de ene. de 2014

Mike Powell is a wonderful salesman. Thanks to Mike we now have found our lifetime dealership. Several years ago my husband and I had a very bad experience with another dealership (we had bought three vehicles from this place), they were very unfriendly people as well as dishonest so the two of us were very stand off and skeptical about dealing with another new dealership, but Mike really understood working real hard with us allowing us to take our time as well as being patient with us. Everyone at Coggins was very polite and friendly. I will be sending family and friends Coggins Way.A very satisfied CustomerTerry and Debra Widmer

Pamelaluv

5 de ene. de 2014

In Feburary 2013, I purchased a 2008 GMC Acadia, I received great customer service from all people who was invovled in helping me choose the right veh. for my needs. However, I made the biggest mistake of my life to allowed Luis Nieves, and Will Terradas to pressured me into buying a 2010 Honda Accord for my daughter, which I knew I would not be able to afford. I can not put blame on those men, but I wish I hadn't brought that vehicle, because I ended up returning it in as an involuntary reppossession, which destroyed my credit report "oh well, shame on me". The reason i have given the rating of 5, because when I first met Anthony Gioia, he was pleasant, he listen to me and he did not try to sale me no car. He wanted to get to know who I am and what are my needs. Also, he made me feel welcome and that I was a person instead of just been another customer. Since I couldn't afford the Acadia at that time, he assured me that I will one day be driving the Acadia of my dreams. Anthony, always kept in contact with me to see how I was doing, instead of calling asking when will I be able to purchase the Acadia. No pressure. Thank you Anthony. Well, that dream came true in 2013, as I was entering in the used car department, Anthony saw me and remember my whole name. Now remember, we lost contact for two years and he remember who I am. I was very happy to see him. Now that's great customer service. I would recommend Anthony to all my friends who are searching for a car in the future. My goals is to lower my carpayment to trade for a 2012 GMC Acadia. I will purchased the Acadia from Anthony Gioia, because he listen to my needs and understand that great customer service is what bring back customers. Thank you Anthony, You're the man!!Best wishes,Pamela Holmes

pjp930

3 de ene. de 2014

This is our third vehicle purchase through Coggin and Anthony Gioia. He is very helpful before, during and after the purchase. He will assist in setting up your vehicle specifications before you leave the dealership. If there are further questions after your vehicle purchase, Anthony will assist via phone, email or in person.

Paul Fender

29 de dic. de 2013

This is our third GMC vehicle that we have purchased from Anthony. He is so knowledgeable about any of the vehicle on the lot and the features. There was no question for which we asked that he did not offer a specific, intelligent and insightful answer. He makes sure we know how to make changes to custom fit the vehicle to our driving patterns and lifestyle. While waiting for the vehicle to be detailed, he made us feel like family and offered us refreshments.It was and is a pleasure doing business with Anthony and will look forward to doing business with him in the future. Anthony is an asset to the Coggin family of dealerships.We are completely satisfied with this Coggin dealership, but more importantly Anthony and his expertise. As always, Anthony continues to exceed our expectations.

jeffndawn

27 de dic. de 2013

5 stars Posted on 08/03/2012 This Dealership by far is one of the Best out there and having Ted carter as our sales person and Getting to know him and he knew his job and he did want ever it took to make us happy from the time we came in until till the time we left with our new car Thank you Ted and let me not forget the Finance Director Ghassan Korkmsz He really pour his heart out in to it he really make sure that we got the best finance deal for the money 5-Stars to the finance Director and if you are going to buy a car from Coggin well this is the place and you will not go wrong thank you every one at Coggin Buick Jeff Rothman

Tlsnmhs

22 de dic. de 2013

I went to the dealership with my wife to have her tire fixed. I did not go in looking to buy a vehicle that day. However while looking around at the used vehicles they had in stock the salesman Anthony and the finance officer Gus advised they could get me in a new 2014 Sierra.I advised we were going to lunch and I advised what I was looking for in a vehicle they found the perfect truck and called me with the info I went back in and test drove the Sierra and we looked at the details and we were happy with all the details of the financing I purchased the 2014 Sierra from Anthony. I would recommend any one in the market for a new truck to go to Coggin Buick GMC and ask for Anthony. You will be treated to a great buying experience!

coffeyjc21

4 de dic. de 2013

Wally thank you for making our car shopping experience enjoyable. It was a pleasure to buy from you and Coggin will now be the first place I go when purchasing a vehicle.

tipelibur

28 de nov. de 2013

stephen's customer service skills were amazing. he made the impossible for me possible. he went through so much to get me in this vehicle and I love it and I'm very thankful.

ecburris

27 de nov. de 2013

Anthony is the best, he treats customers like a friend and never high pressure. This is my second purchase from this dealer and both times I've been treated like one wants to be treated. I'm not big on buying cars but Anthony is not your typical car salesman, whatever typical means to you, he's just a nice guy who wants you to be satisfied.Kudos to this dealer :)Earl

StriflerJ

25 de nov. de 2013

Anthony Is Awesome! I would definitely recommend my friends and family to see him. He was very friendly, professional and found exactly what I wanted. I love my car!

bhodge9466

23 de nov. de 2013

i was unsure about what vehicle i wanted to purchase. Harold was very patient and helped me for 5hrs with the selection, test drive and purchase of my new vehicle.

chelsy05

17 de nov. de 2013

Walid was such a pleasure to work with. He does not try to hassle like other car dealerships tend to do. Walid and his colleagues worked with me to help get the lowest interest rate possible and a great deal on my Audi A4. I am so glad I came here to purchase my new car!

lizardlady

11 de nov. de 2013

A lot of half truths....not the whole story. Lots of lies. Said there was no charge for the extended warranty then when you see the final total after all the paper work is done, you see you are charge $4,000 for it. Never told about the charge...only told we are giving you this at no charge. Total lie.Told we have to keep a copy of your driver license in your files for ten years then find out that is not true they can shred it when finished with the DVM paper work that is what the title clerk said. When you catch them in a half truth or lie there answer is we thought you knew.

daniellegurl20003

9 de nov. de 2013

Anthony Gioia was amazing we went in there without any expectations but Anthony worked with us and got us a great car he was honest and caring. We love our new car and will definitely recommend Anthony in the future to anyone who asks. Anthony also is knowledgeable with sound systems.Chris and Danielle

jeffndawn

19 de oct. de 2013

buyers beware this s a bad place to purchase a car it all about living and signing on the doted line our case is now with BBB AUto Lock line under lemon law and the sales person lie to a Disalbe veteran about the weight of this sub there no way it's a class 2 with 700 Ibs this 2013 Buick Encore bottoms out even the new one do it to

CandaceFleming

29 de sep. de 2013

Unfortunately yo-yo financing scams to get people to sign contracts and take possession of a vehicle only to call them back to raise the interest rates happen everywhere, and this one is no exception. Not an issue with the sales team but the financing managers.

jeffndawn

3 de sep. de 2013

Very nice experience with this service department again We been having this problem with our Radio some time it would stay off for a day or two and them stay on for a few months so this time it happen we took right into the Service Department so they can see it and fine out what this problem is So as I was pull in Nick the Service writer greet me and ask me how are you doing and he always very friendly so l said nick here this problem that l been telling you about so l went with him to his work area to sign in after that. He said we got some fresh hot coffee and a real nice waiting room to wait in. He said he will get some one on it about 20 mins later his tech brought it in to check it out mean while as lam waiting the Service Manager who l know from our last problem came over also and greeted me too and ask if every thing was ok l explain to him also the problem so he said let me go see what going on with this. So 15 mins later he can back and said they are going to reach GM on this problem they found out it need new software install there was 2 updates one page was 23 pages of up dates the 2nd page was 19 pages. So he said you will have to leave it here he said and we will put you in a loaner car and we make sure that you have gas in loaner car. Them the Service Manager said we will call when we are finish which they did the next day as promise so now been driving our car about 3 days no problems yet so far To make a long story short this is what you call a 5 -star team at this service department and they care about you Thanks for every thing again Jeff Rothman

jag2gator

21 de ago. de 2013

The sales experience was straightforward and easy thanks to D C Taylor. Vehicle was offered at at an acceptable price without dickering. They found the exact vehicle I required and it arrived within one day. The closing experience was also very pleasant thanks to Gus. Overall, a great car buying experience. I would highly recommend them.

YWHcom

18 de ago. de 2013

I really don't understand how you do business. Last Saturday I went into Coggin Buick-GMC of Orange Park and with the help of Wyatt Green purchased a 2007 Pacifica. On Wednesday Morning, after driving 219 miles, there was a very bad shake when you drive at 40MPH-70 MPH and the Check Engine light came on. So I called Wyatt and was told that he was off and to bring the vehicle in, and talk to Dustin. When I got there... I was given ANOTHER VEHICLE and told that they would see what was wrong with my Pacifica. No one called me on Wednesday... and at 430pm on Thursday I called to find out NO ONE KNEW what was going on. Again on Friday I called and Talked to ERIC, who was a MAJOR HELP. Still no one knew what was going on. Today, I took the vehicle that I was given to Orlando for the Arena Bowl. On the way there I was STOPPED due to the Fact that they Vehicle had NO PLATE. After 4 hours and 4 officers later, I was released. I called your dealership to Talk to Wyatt and was told he was out sick and to talk to Darrin. THE RUDEST SOB I ever talked to. Not only did he not care that his staff gave me a vehicle with NO TAG, NOR PAPERWORK, but he told me that if I didn't bring the car BACK NOW, he was calling the police to claiming that I stole the Vehicle. I hope he does, so I CAN SUE you for EVERY CENT you have. As the owner of My9oh4.com and the ENTIRE You're Whatz Happening network, I am starting a campaign to GET DARRIN FIRED. To threaten a customer cause of something his staff did is NUTS. You can't even PROVE I have the vehicle. You didn't make me sign ANYTHING and Can't tell me what kind of car you gave me. I am forwarding this to the BBB and to EVERYONE that will listen. RUDE PEOPLE DO NOT NEED TO SELL CARS. I hope that the entire Jacksonville, Florida, Clay County, Florida, Mandarin, Florida and EVERYONE within the SOUND OF MY VOICE tells you where to put your vehicles.

kohnbrwnsgr

6 de ago. de 2013

Well to start I went there because of a contest to see and I met Anthony so I told him I needed a car but my husband was not going to accept a used car so Anthony went to and we made a wonderful deal and I love my new SUV.Anthony is a great sales men (Good Job!!!!!!!

tonycat2963

29 de jul. de 2013

Wally was outstanding...very friendly and knowledgable. They were very fair, and followed up to make sure I as fly satisfied. It was a great experience.

ladymoorod

7 de jul. de 2013

We went to the used car section of Coggin Buick GMC. The salesmen were very friendly. They were insistent that they could get us a vehicle for the payment we could afford. After some negotiating, the deal was done, or so we thought. We signed what we thought was ALL the contractural paperwork binding the agreement. They told us to come back in a few days to pick up our license plates and finish signing a couple of papers because it was very busy at the time and they didn't want us to have to wait. We went back a week later and were then informed that our payment was in fact going to increase by $40 per month because the bank wouldn't honor the original financing. This is a TOTAL SCAM! My husband has a coworker who was a used car salesman and he told us they might try this trick on us. Our original salesman didn't want to or wasn't going to try to help us with this issue. Another salesman talked to us and I asked how the payment could change if we were already approved. His answer: "When we do financing on the weekends, we are dealing with a computer because the banks are closed. So when the banks open on Monday, sometimes they approve the financing and sometimes they change it." Sounds pretty good, huh? Only until you realize thatthey are giving us payment prices on a Saturday, again!!! When did they talk to someone at a bank on a Saturday??????? It's all a viscious circle that will never end!!! LIES!!!!!!! ALL LIES!!!!!!!! Needless to say, we gave the car back to them.YOU CANNOT TRUST THE SALESMEN AT COGGIN BUICK GMC!!!!! They have their speeches all rehearsed and boy they are great actors!!! They might even be awarded an "Oscar" for their performances!!! Quite frankly, I don't know how any one of the salesmen can pillow their heads at night KNOWING they are deceitful liars at their jobs every day!!!!!

VetteGal

28 de jun. de 2013

Wonderful Experience!I searched dealer inventories to find the 2013 Enclave Premium with the color and features I wanted.I found just what I wanted on the Coggin website and connected with James "JJ" Johnson in internet sales.I made the drive to Jacksonville, FL from Tallahassee, FL. On my arrival James was waiting with the new carready for my test drive. We finalized the deal with trade-in of my 2009 Enclave CXL.I got a great deal from friendly and professional folks! I definitely recommend Coggin! Its, well worth the drive!

mhsntls

6 de jun. de 2013

I did a lot of research on the Mazda CX5, Chevy Equinox,Ford Escape, Hyundi Tuscon, Honda CRV,Misubishi Oulander, and the GMC Terrain, My 23 year old son and I test drove them all. Of all the vehicles we found the GMC Terrain to have he most interior room, the best afforadable technology and convenience packages. The demo drive Anthony Gioia provided showed how great the vehicle handled,Antony was very knowledgeable and professional. We were treated like family at the dealership with follow up emails after the sale to make sure everything was as expected and to see if we had any questions. We were advised at any time if we had questions on the vehicle do not hesitate to call or come back. Even the service department treated us like family. My son also bought a vehicle from this dealership. I would Highly recommend anyone looking for a new or used vehicle to buy from Coggin Buick GMC of Orange Park and ask for Anthony Gioia

NormanGraewe

6 de jun. de 2013

P.J. greeted my wife and me in a friendly, but not overbearing manner. We went to Coggin Buick GMC for a test drive of an Enclave, and the car convinced us that this was what we wanted. P.J. was very knowledgeable about the vehicle and its features and options. He took his time explaining and demonstrating them to us. We had done our research about vehicle cost and trade-in values, and after explaining that we weren't interested in haggling, we all arrived at a fair price relatively quickly. We were provided with a loaner Enclave until ours was fully prepared; that gave us the opportunity for more first hand familiarization. We were kept informed daily about the status of our delivery (Saturday until Wednesday), and the Enclave was in first-class condition when we picked it up. P.J. also made it a point to introduce us to the Service Department personnel (who were just as friendly and helpful) and to follow up with a phone call one day later. We couldn't have asked for better treatment.

slcastleberry

6 de jun. de 2013

The service was great. They worked hard to get a deal I would be happy with and drove to another area to pick up car.

home1745

22 de may. de 2013

I would absolutely recommend buying a car at this dealership. Harold was very friendly and helpful and made the experience easy. It didn't took long to find the perfect car for me and the paperwork was done fast. I have never worked with a dealership that worked so efficient.Over all Harold T. Dumas did an excellent job and I would recommend his service any time.

jeffndawn

21 de may. de 2013

Very nice experience to share with every one We purchase a New Buick 2012 Verano at Coggin buick on Blanding that we really love when we got it we had a few problems with it and the old Service Manager at Coggin seem to never get the things taken care of. Until Monday 20 2013 we came in with one of the same problems which needed to be address. So I came in and I meet for the first time the New Service Manager who is Tim LaRoche and he really knew what he is doing He did not make us wait that long at all I exlpain to Tim our problems he got his tech who was Justin Powell who got it in and found out what the problems was and adddress it to me and his Service Manager Tim so the service manager Said he will take care of it and you should not have any of these problems any more so between Tim and Justin his tech we finally got our car fix and now we can injoy it thanks you Tim Laroche and his tech Justin Powell this is what a team is all about fully taking care of there customers Thank You Jeff Rothman

3819286

14 de may. de 2013

I didnt go in to get a new car but Anthony made it very hard to turn it down. I cant complain I love my new vehicle. He was very helpful in listening to what I needed and overall that is what I received. I would go back if I ever ended up needin another! Thank You

Gfamilyman5

25 de abr. de 2013

Salesman Wally was very nice but the managers careless if you are satisfied or not all we asked for was floor mats for our Cadillac and a second key that should have came with the car but the manager said no they sold us this car at cost and was not paying for anything. I would only buy from here if no one else had what you was looking for.

burkettd

23 de abr. de 2013

Anthony and the gang at Coggin were absolutely phenomenal. There was no pressure to buy, other than an irresistible price! I hope Anthony is still there when I need another car. As far as the service dept, I have been Paula's customer since 2006. There is nothing better than being able to pick up the phone, identify myself, and know I am getting the best service prices they have. And now I feel the same about the sales department.Enjoy them, I did!!!

webberm

22 de abr. de 2013

My experience at Coggin Buick GMC of Orange Park was wonderful. The sales reps were courtious and professional. They were not pushy and listened to what I wanted in a vehicle and got me what I wanted for the right price.

Bryank

13 de abr. de 2013

The used sales team, Dusty in particular, were extremely professional and knowledgable of their products. They all worked together with quick service and outstanding engagement to create an awesome buying experience formy fiance and I. We were so pleased with the dealership as a whole our next purchase will take place at Coggin of Orange Park.

mbmcfarland

7 de abr. de 2013

Coggin of Orange Park treat you like family. Very respectful of your needs and type of vehicle you want to purchase, will go above and beyond in helping you to finance a deal within your budget.

MissyPax

1 de abr. de 2013

I will never in my life again shop at Coggin GMC in Orange Park. They sold us an overpriced truck that after 4 months of owning it, and we took it to the service department 4 times, THE ENGINE BLEW UP. The engine blew up 4 hours after we picked it up for the 4th time and the service manager assured everything is fixed, and 'He drove it!' Why? Well we are still trying to figure that out. After 11 days they called to tell us they still had not even taken a look at our truck! So my husband and I had to both take off work to go down there and get some answers. We spoke to Mr. Watkins and he assured us we are going to leave happy, maybe not that day, but he would make sure we are satisfied. Needless to say we wanted to trade the truck in, because they have torn every part out of that 2007 Chevy Avalanche and it will never be the same. Here is the fun part!!!! The $31,000 truck we bought 4 months earlier, the truck we took into the service department 4 times and each time the service manager told us everything is fixed and 'he drove it', the trade in value is at $20,000!!!! We just pissed away $11,000!!! Tell me how we are going to leave satisfied Mr. Wayne Watkins!! Now it has been 23 days and a service member calls to confirm that the engine did blow up and they ordered another one. Well gee thanks, don't rush! We are on your clock Coggin GMC! So here we are today, day 25 of xxxx dealing with this place. The sales manager basically tells us we have to find a truck worth $20,000 because that's what our loan is for.(I guess that Diesel Ford F150, that has already sold by the way, was out gift to you!) I received a courtesy call from someone at Coggin GMC asking how my visit was and lets just say my phone died, I was on there for so long explaining how we are being treated like peasants while you to make MORE money off of us. Needless to say, no one called me back. My husband is on his way down to the dealership right now to get some answers because after Mr. Wayne Watkins gave us his cell phone number, he does not seem to be answering his phone. He did get a hold of the 'Sales Manager', but after a heated argument(you would be mad if you just pissed away $11,000)he told him today 'We are really sick of..........' and then he stopped himself. Sick of what? Sick of us? Sick of our inconvenience to YOU???? So this is my first warning to you. From here I am going to write up a detailed list of every single day that I was inconvenienced by your company, and send it to every chain of command from the bottom all the way to the Luther Coggin, along with the Better Business Bureau. I'm also going to paste this 'review' on your Facebook wall and share it with my 725 friends so they know never to buy a car from your dealership because I have a feeling this 'review' will not end up on your website.

junr

30 de mar. de 2013

Anthony was very helpful he helped us find the truck we wanted he went above and beyond. Will tell friends to go see Anthony and all the friendly people at Coggin GMC

KurtSchlaudt

5 de feb. de 2013

I purchased a used F-250 powerstroke diesel. I asked if I could purchase a warranty but was told that, because of the mileage, none were available and the vehicle came "AS IS". As a result, Coggin GMC required me to sign a disclaimer acknowledging the "AS IS" status of the vehicle. I should have known at that point there was something not quite right. However, I was assured by multiple staff members that, the vehicle passed their safety inspection. So after driving it for about 2 weeks, my wife couldn't stand the smell of diesel fuel any longer and asked me take it to a mechanic. Now, $3000 in repairs later, I'm told by Darrin, the general manager of the dealership, that their "safety" inspection is and I quote, "Does it start? Does it stop? Does it steer?" Honesty is a rare find these days but, the GM is telling the truth here. If Coggin GMC would have simply put the truck on a lift they would have seen the many issues my mechanic found including the massive fuel leak. I am sure Coggin GMC of Orange Park would not knowingly sell a vehicle in this condition. But then again, the GM said he is not going to do anything to help me. So, buyer beware! I am leaving this review to inform a future consumer of the Coggin GMC "safety inspection" and the hazards of accepting an "AS IS" vehicle.

Hill2456

3 de feb. de 2013

My fiancee Bob and I went to Coggin to sell his tricked-out 2008 Silverado, while he was dealing I was sightseeing, you know, along for the ride type thing. I checked out the displays of the Denali and Terrain, noting the exterior and interior colors I liked best. Then Anthony Gioia saw me looking at the Denali in the showroom. He introduced himself and then started answering my questions and showing me around the SUV. A little above my budget, he asked if I wanted to see the new 2013 Terrain SLT, one step down from the Denali. I said "sure, why not". Anthony showed me a beautiful carbon black metallic SLT2 w/titanium interior, fully loaded. He showed me all the features and how everything worked. (I was openly impressed.) Anthony asked if I was interested in taking it for a test drive. Bob and I agreed, (boy, what a dream to drive and quite too). He asked if I was interested checking out the numbers. I said "sure, why not" (not intending to buy, but was curious). He immediately started working on the numbers. After a little negotiating, Bob and I realized the Terrain was well within my budget. So, I decided to buy, "why not", it was a great buy! Anthony was so polite and accommodating, a true professional in every way. He never once pushed or pressured me, answered all our questions and made buying a car a real pleasure for a change. Thanks Anthony and Coggin, we love our new Terrain! Great salesmanship and I wasn't even looking!

carbuyer2113

1 de feb. de 2013

Luis was a very easy salesman to work with and was willing to go the extra mile. Luis was very responsive to my questions and got me an outstanding deal on the vehicle I wanted. The dealership was also very nice and made the whole purchase process easy. I would not hesitate to buy from Luis again and will refer friends and family.

WENDYGRIFFIS

30 de ene. de 2013

LUIS NIEVES WAS A WONDERFUL SALESMAN .I THINK OVER THE YEARS OF BUYING CARS HE HAS BEEN THE BEST at DOING JUST WHAT WE ASK AS FAR AS NOT JURKING US AROUND GITTING THE BOTTOM LINE AN GETTING IT DONE.IT WAS THE BEST PLEASURE WORKING WITH HE !!! I WILL TELL EVERYONE TO SEE LUIS !!!!!!!!!!!!!!!!!

garciad10

27 de ene. de 2013

Luis was an outstanding sales person. I highly recommend anyone to go to him to buy a car. He gave me a great deal on my car.

ixoyersj

27 de ene. de 2013

The process of buying our GMC Acadia was perfect - completely excellent experience including vehicle overview, test drive, trade-in appraisal, purchase and delivery. Highly Recommend Anthony and Dealership to All.

vimbriani

26 de ene. de 2013

Sharon Ellis referred us to Anthony Gioia who was great. He was very helpful, patience and accomodating. He went out of his way to assist us in finding the right car and answering all our questions. He was very,very helpful in all the steps in the process of buying a new car. I would definetly reccomend him and the dealership to anyone looking to buy a car.Sincerely;Vincent R. Imbriani

Edward Scott

23 de ene. de 2013

Totally satisified with entire car purchase elements. Online feedback from initial request, presales presentation, demonstration ride in compairable vechile of interest, how configured, color, finance, delivery, Ted and throughness of all items on car and their operation, call-backs of satisafaction or questions. Looked at many other cars and dealers from Daytona to Jacksonville making my choice at this dealer and vehicle based upon cost, availability and service. All parties fully informed, very plesent to work with and dealership presents a very plesent experience in total. I would and will recommend this location to any who ask as well as highly recommend those whom I had dealings with.Thank You and a real pleasure doing business with all of you.

hollybest1

23 de ene. de 2013

Harold really worked with us to meet our budget and was a very friendly salesman. There was no pressure when purchasing our vehicle which made the anxiety of the experience that much easier, since this is a large purchase. We recommend working with Harold at Coggin with any vehicle purchase you would like to make.

wennprotector

21 de ene. de 2013

Harold did a great job and made the experience easy. The only reason for the four stars on price was because of a misunderstanding on a previous quote that couldn't be honored. However I felt he was honest on the mistake and am pleased with the sale.

gsb162lee

14 de ene. de 2013

Anthony Gioia was very friendly and helpful in helping me find the Truck that I purchased. I would recommend this saleman to my family and freiends.

TWWashington

11 de ene. de 2013

Luis was friendly and knowledgable in all aspects of my purchasing experiance. He worked diligently to ensure that I recieved the best deal possible and kept me informed throughout the process. My most pleasent buying experaince to date.

ladybug817

11 de ene. de 2013

Anthony Giogia was my salesman in 2010 and I purchased a used vehicle at the time (which was not a GMC brand). But that didn't matter, Anthony continued to call me during the years to check on my vehicle and to see if he could help in anyway. He even called me on Mother's Day. My mom was with me at the time of this call and she had just purchased a car recently and couldn't believe her salesman didn't call her especially since her vehicle was new. (she lives in south Florida)We then received a Christmas card in December and we were just about to start the looking process for a used vehicle for my husband. We called Anthony and he told us to come to the dealship that he was positive he could help us out. Not only did we purchase a used vehicle for my husband that day, we also traded in my vehicle that I purchase in 2010 for a 2011 GMC vehicle, which I love. Anthony is a pleasure to do business with. He remembered certain things about us and our children, even 3 years later. Even though he had to work later than expected this day, he never got short with us or made us feel rushed into our decisions. We are very pleased we didn't have to spend a lot of time finding the perfect vehicle. All this would have never been possible without Anthony and his attention to detail with his customers. Sincerely,Danielle Hebert

Lopez1

11 de ene. de 2013

All of my questions were answered fast and efficiently. Luis has great communication and people skills which made it easy to speak to. I plan on using him and this dealership very soon for my wife's car.

ngeorge

10 de ene. de 2013

Great doing business with GMC Coggin! After a bad experience with Acura of Orange Park, it was nice to go across the street and receive excellent customer service from true professionals that worked hard to get me exactly what I wanted.Luis was awesome, very honest and helpful, not over-the-top aggressive like car salesman can be! "JJ" was great also, very professional!Thank you guys for my new Terrain, and a Great experience!

bfelder

9 de ene. de 2013

I would definitely recommend your car dealership along your salesman Luis Nieves that assisted me with my car search. I informed Mr. Nieves of my needs/requirements of a car along with my budget and he made it happen. He did all the mundane foot work us as customers dread when shopping for a car. (Not to mention, I loved the different innovative approach, from my standpoint) He expressed integrity, and knew the features of the car he was selling very well. I couldn't have asked for a smoother transition, he paid attention to my wants and adhered to them with the utmost professionalism. He took his time at closing and explained everything to me. Customer service was great.Above all, I was impressed with the way Coggin Buick GMC of Orange Park and your staff Mr. Nieves addressed and solved my problem. I love my car! Thank you Coggin/Luis Nieves you guys rock!Sincerely Happy,B. Felde

daledcassels

6 de ene. de 2013

I had a great experience with this dealership. Dealership was very inviting and friendly. Anthony was a great salesman in answering all of my questions about the vehicles I was looking at. He was very friendly and patient while I was making a decision on the right car for me. He worked hard in getting me the exact vehicle of my choice. I had a pleasant experience and would recommend this dealership to anyone looking to buy a vehicle.

shagy022

5 de ene. de 2013

Excellent service. Drove from Georgia and wasn't disappointed! Very helpful and honest. Wallid is top notch! Pleasure to do business with. Will be coming back for my next purchase. Thanks!

JeffreyRothman

5 de ene. de 2013

We gave Ted a Great Rating that was a Big mistake but them fineing out down the road after the sale one if you got a problems Ted will never call you back they got the worse service deptment there is and them you got Nick as the service writer who does not call you back also this is funny when you got bunper to bumper warranty and you got the same problem they do not want to take care of it so you got to go to another dealership to get the probem fix to make a long story short we will never buy from coggin again and the only one who knows there job is there finance manger 5 stars for him l think they can all learn some thing from hime its never to late

scpo21

1 de ene. de 2013

Walid was very professional and courteous. He has been following up with me to obtain the second key to my vehicle as well as the remote fob.

marymanigault

1 de ene. de 2013

I origionally spoke with Sharon, she was so pleasant on the phone. I thoght I would have gotten to meet her but she was busy. She had David (DC)to work with me. I told him what I could afford to pay and he showed me the SUVs that fit that price range. I chose the best one for me and took it on a sort drive and loved it. I went back we went over figures with Kyle and after we worked together to get me the price range I wanted plus I wanted black interior and I like silver/grey exterior. Got them both. The seats are a perfect fit for my back condition. Also I felt great doing business and I didn't have to have my husband with me to have an Awesome Buying Experience. Those men too car of me as if I wee family. I didn't have to pemd all day at the dealership :-) They have my business! KEEP UP THE GOOD WORK.

hudsonhawk10

21 de dic. de 2012

Anthony has a great personality he took the time to describe what we were looking at an inquired to what we were looking for. He allowed us to talk to him as people not just a sale. When the details of what we wanted were known he took the time ( even though it was late) to show us what he had, something we missed while we looked on our own. He was quite knowledgeable about what he was showing us. He appreciated our time as we respected his. If it was to be done all over again Anthony would be my first stop. Bottom line we found what we wanted got a good price and was quite a pleasant experience.

dixon80

19 de dic. de 2012

P.J. is a good salesman. I would recommend if anybody is buying a new car or truck P.J. is the man to see. He was very knowledgeable about the Sierra and gave me a great deal on it!P.J. was very straight forward and did not B.S. me. I was very pleased and I'm looking forward to doing business with him again.

chaka.cook.9

14 de dic. de 2012

Anthony Gioia is great! He listened to our needs and only showed us vehicles that fit our criteria. He was knowledgeable about all of the vehicles he showed us and honest. Yes, I said honest. It was very refreshing. When it came time to purchase he showed us the options and worked to get us the payments that fit our budget. It was a totally different experience and atmosphere. We are LOVE with our Acadia. It was an excellent choice. I recommend anyone in the market for a new/used vehicle to see Anthony at Coggin Buick GMC of Orange Park.

trev77

4 de dic. de 2012

i was pleased with the sales men working with me trying to find me a truck with in the payments i was looking for ive been to other dealerships in the area and they did not come close to what i was asking for on my trade in vehicle to work with me

Horatio3422

30 de nov. de 2012

Outstanding Team! Took my family and I through the whole process. The right price, vehicle, and professionalism was the #1 thing that made the decision.

susieqrt

17 de nov. de 2012

Was not familiar with GMC/Buick product, I have owned Nissan/Subaru brand. DC did a great job of showing me both lines of vehicles and letting me test drive them. Really fell in love with the look and feel of the Terrain (all sorts of room and drives as smooth as a luxury car). Donnie and DC helped walk me through picking what items I wanted, and located one for me. It came in the next day and I went in to do paperwork & pick it up. DC and Donnie had my paperwork ready to go (no long wait), and DC gave me a tour of the dealership and service (even introducing me to service personnel), he then came out to my Terrain with me and programmed my stations, set up On Star, and paired the Bluetooth for me. He walked through all the gadgets my Terrain came with, ensuring I knew how to use them before I drove off. I have had my Terrain two weeks now, in that time DC has called to see if I have any new questions, and I was pleasantly surprised with a box of cookies delivered to my door saying "Thank you for doing business with us and welcome to the family". Can't say enough good about the team at this dealership and the great service I received. I live at the beach and had visited another GMC dealer (closer to me) and was left on the lot and not greeted at all (therefore took my business & questions to Coggin GMC). I love my Terrain and am so happy I took the time to look at GMC and visit this dealership.

Teresita Graham

4 de nov. de 2012

We are very satisfied with the service. Mr. Gioia was helpful and knowledgleable in all aspect of the 2011 buick enclave we bought. I highly recommend Mr. Gioia to my family and friends in the near future. Thank You...

casnws

31 de oct. de 2012

We had a great experience with Anthony and Ted. They made the new car buying experience simple, easy and hassle free. Don't hessitate to visit this dealership.

mhendrix

30 de oct. de 2012

My husband and I purchased a GMC Terrain. PJ was very knowledgeable about the SUV and he made this the best experience we ever had purchasing a new car. We would recommend this dealer and PJ to our friends and family when they are ready to purchase a vehicle.

1UnhappyT.P.

9 de oct. de 2012

I do not trust this dealership or the sales persons. The sale person Darien Pearson sold us a used vehicle at a price higher than it was listed on the dealer website. After the sale all Sharon Ellis could say is that she was sorry but (no money back). Sharon Ellis said that she sill wants our business.???

Sandra Willis

18 de sep. de 2012

First, I must give kudos to Ms. Sharon Ellis. She responded to my Internet request so fast and with detailed choices of cars. She is a top professional. Mr. James Johnson is very professional also. He explained everything and emailed us immediately after the purchase to thank us. The car we selected is a 2012 LaCrosse with 8,000 miles that had a few minor scratches on the trunk. He had this resolved in minutes even before we agreed to purchase the car. He assisted in setting up the phone, OnStar, satellite,and pointed out all the bells and whistles of the "Touring Group." We are satisfied with the price and trade in agreements. We had a Buick about 20 years ago and I had forgotten how terrific the ride is. We love this car. It's such a quite ride and looks sharp. We fully understand those ESPN commericals. Excellent service, Orange Park!!! GMC, we're BACK!!! Sandra and John Willis

jjbroadglide

16 de sep. de 2012

I felt like Wally was very sincere and didn't true to hand my a lot of bs. He pointed out the faults with the car and didn't try to hide them or offer excuses. He was very professional and I appreciated that.

FLcarshopper

14 de sep. de 2012

My husband and I purchased a GMC Yukon from Coggin Buick GMC in Orange Park and it was the best car buying experience we have ever had. The salesman we dealt with was Anthony Gioia; he treated us fairly,was very respectful and honest. Everything we were promised has been taken care of. I highly recommend this dealership and will purchase from them again.

RGKTGK

7 de sep. de 2012

The reason for the rating listed above on sales, service, and parts are as follows:Sales:Mr. Anthony Gioia is sincerely a very professional sales representative of GM's products. Mr. Anthony Gioia is very knowledgeable of this GM product. BUT, the following two reasons really impressed my wife and I. Mr. Anthony Gioia was sincerely concerned his clients obtain a fair as possible sales transaction and AFTER the sales is complete, Mr. Anthony Gioia is sincerely concerned with any service or performance issues with the GM product he sold us. Unfortunately a service repair had to be performed two days after I purchased a brand new GMC product. I was very concerned. Mr. Anthony Gioia made inquiries during the entire process to make absolutely sure of a smooth and pleasurable service process.Service and Parts:Ms. Stacy the Service manager to Brian the lead Duramax mechanic had this vehicle repaired and back to original without any issues. Mr. Dean Smith of parts sold me items at a fair price to maintain this GMC product's excellent condition for many miles of pleasurable driving.My history with GM's products:I have always purchased GM products up till 1976. I did not purchase another GM product until 2004. I was somewhat satisfied with this 2003 GM product, BUT not convinced GM was capable of building quality vehicles.I believe my expectations and satisfaction level with my current brand new 2012 GMC Sierra Denali 2500 HD 4x4 Duramax has elevated this level to very satisfied so far.This vehicle looks sharp. impressive, handles like and rides almost like a luxury/sports car, has every luxury item one can desire, extremely powerful 4x4 pickup, and obtains better miles per gallon then my 2003 5.3 liter gasoline engine van that I traded in.This vehicle will be towing our future RV product throughout the USA, when I retire in six months. I am quite confident this GM product with provide a very pleasurable driving experience ensuring we only have very pleasurable memories of these trips throughout the USA and Canada.We both feel we have found a very sincere GM dealership and their staff that really care about their customers for many years.

Michael H.

6 de sep. de 2012

I would definitly recommend this dealership for your next new car purchase. The dealership is very clean and everyone treated me very well. I purchased my new 2012 Verano. Anthony Gioia showed me how to use everything on the car and even took the time to pair my phone up to the car. He took the time to set up everyting on the car exactly the way I wanted it. After I had the car for a week I went back to ask him a question, because I then wanted to change a few setting and he spend another hour working with me going through all the setting on the car and rechanged it all around to the way I decided I wanted then. He was very knowledgeble and showed me things I didn't even know the car had (how you could use the voice command to control the stereo). The car comes with a high end stereo system and someone with all his knowledge to show you just what all it will do was great. Thanks again for all your help! Sincerely, Michael H.

ejc&esc

1 de sep. de 2012

We always thought that buying a car from a car salesman was like going to the dentist for a root canal, it wasn't pleasant but you had to do it. Well, Wallid (Wally) Baroody changed our minds. He was honest, helpful, patient and really took the time to be sure we were going to be happy with our new car. Wally shouldn't just be selling cars, he should be training salesman. Now that we've found Wally, we would not go to anyone else to buy a car, new or used.

lottie.barber.7

27 de ago. de 2012

Was a very nice experience. Anthony was great an very helpful at showing me with my vehicle components. I would recommend anyone to shop there. Thanks again.

bullet12

23 de ago. de 2012

My sales person P.J. Knipp was very helpful in finding the truck I was looking for and in helping with the purchase of it. I would highly recommend him if you are interested in purchasing a new vehicle.

epankok

20 de ago. de 2012

We were shown options and features on more than one vehicle so we could be completely comfortable with our decision to buy the Buick LaCrosse.

rokbot1

11 de ago. de 2012

Anthony is always so informative and really knows the products. Always pleasant, cordial and a pleasure to do business with. Thank you very much, Anthony.

KB32259

10 de ago. de 2012

If you want a great buying experience, go to Coggin Buick-GMC! Everyone was pleasant (not pushy), respectful, and easy to do business with! Anthony was awesome, and the buying process was easy. Service at the dealership is also great!

jeffreyscox

8 de ago. de 2012

This person should be removed from your dealership if the dealership plan on stayin in busines very long. Mr. Donny is a very rude and unkind person to the customers. He uses statements like, I do not care what you say or what someone at this dealership told you. He is also heard to say that he does not care what the customers say because he does not need their business any way. Mr. Donny Brown has been seen arguing and shouting at customers. Mr. Donny would use phases like your crazy, and you are a lier, are you calling me a lier, while arguing with customers. Mr. Donny Brown has been seen by the wife and I arguing and shouting loudly, talking down to the customers at the front lobby desk of the dealership. Mr. Donny Brown told my wife and I that if we did not like what the dealership was doing during sale or what he was telling us to go talk to our lawyer because we were wrong and that he did not care because he said that he was right doing what he is doing and saying what he was saying to us. While Mr. Donny Brown was arguing with the wife and I over prices and deal that was madeby Mr. Darren on buying a used vehicle from this Coggin dealership Mr. Donny stated that if we did not want the deal we made on the vehicle that he would back it out and reverse the deal and give us back our trade vehicle. The wife and I then agreed to reversing the deal and take our trade back and call the deal a wash. Mr. Donny Brown then left the office saying I am not talking to you any more I am going to go and reverse the deal. Moment later Mr. Donny Brown returned to the office saying that this is the deal he was not going to reverse the deal because it would cost him over $2,000.00 for the paper work. He stated that the deal was made with Mr. Darren of the used car department and that he would not change the deal Mr. Donny said that we would have to talk with Darren Pearson because he could not over ride Mr.Darren work.THIS IS BY FAR THE WORSE EXPEARANCE THE WIFE AND I HAVE EVER HAD AT AN AUTO DEALERSHIPTHE SALE PERSONS ARE VERY DECEIVING UNTRUTHFUL TO CUSTOMER!!!

Sunshine123456

1 de ago. de 2012

I was in a situation with a truck that I purchased for an ex fiance and he was late a lot on payments so I had to repo it from him and trade it to get rid of everything to do with my past..... Gus, the finance man and Anthony were extremly helpful and very informative on the different scenarios to get back on the right path.... they made me feel more like family they wanted to help than just a customer off the street, I will visit them every time I want to get a new vehicle, I don't want to go anywhere else to even look.... they sold me a 2012 GMC Sierra 4x4 and I know if I ever have any troubles they will be happy to help me.... Anthony and Gus took lots of time with me and they were extremely patient in showing me anything I wanted to see..... Thank you so much for all your help and you have a customer for life.

sarabravo

20 de jul. de 2012

My last vehicle purchase was not very positive, and while I had a great experience with the vehicle itself, I would not return to that dealership. I felt I was given the "run around" and everything took twice as long because they were not organized.From the moment I emailed Coggin Buick and was connected with Wally Baroody, the experience was hassle-free. He was professional, efficient and treated not only myself and my husband, but our twins with respect and kindness. We ended up purchasing a Honda Odyssey and the overall experience was completely different, in a good way, from what I expected. I would absolutely advise anyone looking for a car to contact Coggin Buick, and Wally in particular. It's good to know solid customer service is still alive and well!

mountainbluebird

5 de jul. de 2012

Our sales rep, PJ Knipp, was friendly,very courteous, and is extremely knowledgeable on vehicle performance, transmissions, parts, etc., especially relating to trucks. He honestly answered all our questions and did an outstanding job in helping us easily get additional accessories on the truck we wanted. We were very satisfied with our entire experience from all the sales, finance, and parts specialists. We are very satisfied with the purchase of our new GMC truck from Coggin and would highly recommend this dealership to our friends.

cynrob44

29 de jun. de 2012

the most important thang sometime is just getting to know someone Ted took the timeto know who we were. Great Ted your the Man

GerryS

24 de jun. de 2012

Anthony was very interested in what extras we would like on a vehicle. Was not really looking to buy at this time. But made an effort to show us something we might be interested in and went out of his way to please us. Showed all the perks and very informative. Courteous and attentive. Had to leave and Harold took over and worked with us. We were not ready to buy, but they went out of their way to find a plan that would make it available for us to purchase. After buying the car, Anthony had returned. Harold made sure the car was cleaned and ready to go home and Anthony went out of his way to show us all the features and how to use them. Made every thing easy to understand and even fixed them to our liking. We are very please with every aspect of our visit there.

cypress271

24 de jun. de 2012

My Fiance and I genuinly thought that Anthony Gioia was a great sales executive to work with! He was very personable, willing to accomodate with my hectic schedule and dealt with many back and forth phone calls from me to him about the truck I ended up purchasing. The truck is a fantastic vehicle so far, and Anthony was extremely helpful. He made us feel that I was not being pressured into buying anything I really didn't want to. He knew I really wanted the '07 Frontier and he worked diligently to get the price within range of where I could purchase it. I hate when car salesmen try to sell something you really dont care to even hear about but they wont give it up. Anythony listened to my needs as a customer and made that happen, which is why I would recommend Anythony to anyone that is in the market to purchase a vehicle. He is polite, curtious and professional. Thanks alot Anthony!!

frankbjr

14 de jun. de 2012

I was completely satisfied with Coggin Buick GMC of Orange Park and in particular with Matt Golat during the process of purchasing my new vehicle.Matt was professional at all times taking great care to make me feel comfortable with all aspects of the process; he was knowledgeable about the product and made sure all my questions were satisfactorily answered. As a salesperson myself I can comfortably say that Matt knows how to put the dealerships best interest forward, provide the right level of expertise and easily gain the business of the customer. I'd want him on my team!From the dealership general manager to the folks in Parts/Service Department this was an enjoyable and positive experience.I'd also like to commend Gus, in the financial department. A true gentleman, knowledgeable, professional and personable...another positive aspect of doing business with Coggin Buick GMC of Orange Park.

aHarris

13 de jun. de 2012

I highly recommend partneriing with "Wally" for a car purchase at Coggin,he is patient and listened very closely to my need as a customer. It's refreshing to have someone help with a car purchase that is honest, friendly and makes sure to stay with in the guide lines of what the customer requests.I really like the vehicle, as well as the price and the gentleman who assisted with the financing (Gus) was a pleasure as well. I am extremely happy to have this vehicle truly this is a blessing to me and my family.Thank you Wally!!

beaucorb3434

9 de jun. de 2012

Our overall experience with Mr. Tad Frederick was excellent. We got to the dealership one hour before close and were pretty sure that the used car we wanted to look at was out of our price range; however, we wanted to see the car and take if for a test drive just to see if it was something we would like. I did have the numbers I could afford just in case we could make a deal, but I had every intention of walking if the numbers were too high. To make things more interesting, we had my 6 month old son with us so at any moment he could end the visit for us, though he is normally well behaved when we venture out. When we got to the dealership, Tad greeted us and knowing we only had an hour, I got right down to business, pointing out the car we wanted to see. Tad went and got the keys along with the keys for another vehicle I mentioned but was on the fence about. We saw the car we wanted to see and the other one. Tad was very friendly and knowledgeable about the cars. He did ask over another salesman to assist, Mr. Anthony Gioia, being that Tad had admittedly not been with the dealership long and was still learning all the finer points of these particular vehicles. The discussion with Tad was very low pressure. It felt like I was over at a neighbors house looking at a car they were thinking about selling. Once it got down to offer time, Tad walked us back into the office, took down some information and then we waited a bit for the back office to run a few numbers for us. While we were waiting, the other salesmen were coming over and playing with our baby son who was having a good time, lucky for us. At this point, I expected to see a number I couldnt afford and was ready to leave for the evening; however, the number Tad presented to me was close enough to my numbers that I couldnt just walk away. We really liked the car we looked at and they offerored a more than fair trade in price for our car. I told Tad I wanted to step outside and talk it over with my wife. He said, Go ahead, Ill be right here, take all the time you need. My wife and I decided that it was still outside what we could currently afford so I went back in to tell Tad. Once I explained the situation Tad and another gentleman named Paul asked what I could afford. I showed them the numbers I had pulled from certain websites and told them that was it. Tad and Paul looked at what I had and said, We can work with this. My wife stepped outside to walk our baby son around the parking lot. He was behaving like an angel which is telling of the environment were dealing in. While they were working up the last numbers, Tab and Paul gave me a bottle of water and even offered to walk my son around so my wife could come in and hear the final numbers. Ultimately, we came to the deal that I had thought was unlikely before we got there. However, I did have to come back the next day to finalize it because it had gotten so late. The next day, everyone that was involved with the deal said hello and then Tad showed me to the finance manager, Gus. Gus had actually worked up a slightly better deal than what I had agreed to the night before, and offerored some warranty options. Because of the type of car I was buying, I decided that I should get a warranty. Even the bargaining for the warranty was low pressure and Gus was able to work out yet another deal I could afford. My wife was going to be the main person driving the car I purchased so I wanted to make sure she had a chance to go over all the bells and whistles with the salesman. Tad told us to stop by any time and he and Anthony would go over everything. About a week later my wife and I called Tad and set up a time to stop by the dealership. During that week we had noticed a noise coming from the steering column. Tad said he would introduce us to the dealership maintenance manager and have him take a look at. When we got there, Tad took us to the maintenance shop and introduced us to Bill who had someone identify the problem and gave us a loaner until they got it fixed. Tad and Bill helped us transfer all the baby stuff from our vehicle to the loaner. I have had a lot of car buying experiences in my life and I would have to say that this was the best personal and professional experience I have ever had buying a car AND ended up getting the deal I walked in the door hoping to get. I would recommend Cogggin Buick GMC of Orange Park to anyone, friend or family, based on experience with Tad and all the other the folks at the dealership backing him up.

Vmonroesr

28 de may. de 2012

We actually found your dealership by accident. While in the process of searching for another dealership, we ran into Ray Trimble at a service station (in the rain)and asked for directions to the other dealership. He gave us directions and then told us about Coggin Buick where he works and called to have someone meet us there.We are very pleased with our experience and purchase with your dealership. It was worth traveling from Savannah to do business with you. Our Salesperson James (JJ) Johnson was very friendly, easy to talk to, seemed like we had known him awhile instead of just meeting him. He answered all of our questions and concerns. He was knowledgable about our purchase as he showed and explained the buicks features with us. When we entered the dealership, we had certain expectations which were met above and beyond, JJ even found us an unexpected Memorial Day discount.ThanksVaughn L. & Shirley S. MonroeSatisfied Buick LaCrosse Owners!

drlector

26 de may. de 2012

Be careful and do your research on this dealership. The Coggin Group has a history of using a deceptive tactic called "spot financing" to sell cars. This is where you agree on a price and financing, sign the contract, and drive the car home. The deception is that bank financing has not been finalized, so you get a call from the dealer a week or so later saying that the financing was not approved by the bank and you need to come back in to renegotiate. This puts you in a precarious situation because you have the new car but now have to agree to a higher interest rate or a larger down payment in order to keep it. The only other option is to return the car and possibly pay for "renting" it which is not a very fun process. We were completely caught off guard by this scheme and it appears that is illegal in most states but is a fairly common practice in Florida unfortunately.

rallen6007

10 de may. de 2012

We had a very postive experience and are satisfied with our new Lacrossee. Walid was great to work with. He listened to our needs and brought together the right deal to secure our business.

RWilson

5 de may. de 2012

My wife and I have only outstanding comments about Wallid (Wally) Baroody. His professional courtesy, knowledge, experience and demeanor at Coggin Buick GMC of Orange Park was truly exceptional! All of our questions were answered and every detail was completely taken care of. When we meet someone that reflects these qualities we are absolutely astounded. Wally made our visit to this dealership a very enjoyable experience. So much so, we took delivery of a brand new 2012 GMC pickup. Thanks to Wally, every detail was fully explained and the vehicle was ready to go exactly when he said it would be. If you are looking for a new vehicle, Wally and Coggin Buick GMC can't be beat!

swtlinda2006

4 de may. de 2012

Anthony worked very hard with me, he would not let me leave until he found me a suitable vehicle to meet my family needs. I told him that all salemen is alike, but he prove me wrong. I will look Anthony up for my next car.

mrsryan82

28 de abr. de 2012

I've owned my car for a little over a year and have had to come in 7 times. Yes...7 times! For 7 different issues! The only people that have been kind and genuine are Bill and Paula, in service. At first(before all the car issues), I sent several of my friends here and they all bought vehicles. Now, I wish I didn't because I have had nothing but issues since! One of my friends who I referred has also had similar issues. I will never go back to this dealership for service even though it's a mile from my home. I will drive out of the way to avoid having to deal with these people!

frank veroline

16 de abr. de 2012

It was the best experience I've ever had with a dealership. Anthony worked with us in all aspects that exceeded my expectations. He was thorough, courteous, patient. I would purchase and recommend this dealership to my family and friends. Thank you Coggin GMC and Anthony. I am very happy with my purchase.

emwhite

2 de abr. de 2012

Harold was knowledgeable about the GMC products, thoughtful in answering our questions and accomodating in addressing any concerns we had. He made the buying process very easy for us. Additionally, his manner is very easy and relaxed. We would recommend Harold to others who might be interested in buying a GMC vehicle.

MackTheKnight

25 de mar. de 2012

Anthony did a great job. No pressure. He was patient and found me exactly what I requested. Gus in finance was the great! Got me the best deal on interest. Very Fair!

hayesa00468

4 de mar. de 2012

David Stevens made my experience in purchasing my first Buick something my wife and I will remember for the rest of our lives. David demonstrated a vast understanding of the Enclave we purchased which displayed expertise as a salesman. What I'll remember the most is his honesty and his ability to maintain a high degree of selling ethics throughout the entire tranaction. Mr. Stevens helped me pull-off giving my wife my best Valentine's Day gift up to this point in our marriage. Thank you!!!!

djpetragnani

3 de mar. de 2012

Normally I do not write reviews, however my experience with Goggin Buick of orange Park was an exceptional experience. The major reason for having such a good experience at this dealership is Harold Dumas. Harold introduced my wife and I to a Buick and invited us on a test drive. Upon completion of this test drive he discussed with us the ride of the Buick. His interest was on whether or not we enjoyed the car and did it meet our expectations. It acutally exceeded our expectations. From that point Harold never pressured us into buying this car his focus was ensuring we were excited about the car. Our confidence in Harold grew more and more as we discussed the type of car we were pursuing. He worked dilegently with us and our budget and never became frustrated with our request. At the end of day we bought the vehicle that we loved. And thinking back we actually did not initially buy or fall in love with the vehicle it was really Harold who we really "bought into" and then the vehicle. He was easy to work with always wanting to know what we wanted in a car always trying to satisfy my wife and I. The first car salesperson that we met who placed emphasis on satisying the customer and their vehicle requirements.

hab1115

22 de feb. de 2012

Great experience! Thanks. David was very helpful and made me feel comfortable. Checking out and driving home was the quickest I've ever been involved with.

jpessina

31 de ene. de 2012

This is the second new vehicle we purchased from Harold Dumas at Coggin Buick GMC of Orange Park over the last year and we will never go anywhere else. Harold has made car shopping a pleasure and he is a class act. We would highly recommend contacting Harold Dumas at Coggin before going anywhere else.

Hardee

29 de ene. de 2012

We gave the rating we did because we received excellent service! We were treated respectfully,curteous,patiently,and very friendly. Best experience we've EVER had, with buying a vehicle. The sales department was clean,and efficent. We are referring and recommending our friends and families to Coggin Buick GMC. The Hardee's

diana01b

29 de ene. de 2012

I have purchased a new and used auto within the last year and they have always gone above and beyond to assist me in both purchase and service. I would highly recommend this dealership. Also note, that I was a returning customer and had previously purchased a new auto.

storyr

12 de ene. de 2012

Sales person had great product knowledge. He was very helpful in explaining the features of the 2012 LaCrosse.He showed great professionalizm in his selling of the product.

KennyLaird

10 de dic. de 2011

First off let me just say great attitude from the moment I drove up to the moment I drove home with my purchase. This was not my first time at a dealership but it was my BEST one. I scanned the web looking for what i wanted and Coggin Buick had it. I finally got a chance to come in and was greeted with a warm welcome (not that phony smile and stuff) genuine handshake. I spotted the vechicle i was going to leave with if everything worked out.. Rodney listened got the keys got my info that he needed then we drove off the lot. He found a spot for us to swap to let me drive. The vechicle was better then i thought and made an offer. Now the fun begins... I was treated by everybody with respect and friendship. I got the vechicle with what i could afford to put down and they got me an extended warranty and at a great interest rate for a used car. The main reason I had to write in about this deal was no BS straight talk and making me Happy and not playing a numbers game on me like oh no more money down or this or that.. Straight Talk thanks Coggin Buick

wrosborn

29 de nov. de 2011

I dropped my Pontiac G5 at the service department with small laundry list of maintenance and minor repair items. Though most of the items were properly diagnosed and addressed that same day, I later found that one item was not properly diagnosed. I submitted comments accordingly through this website as well as through the dealership's contact page. That same day I received a courteous call from the service manager, Kevin Belfry, who asked me to bring the car back so that they could make things right. I brought the car back the next day and they arranged to bring me to work, and even put me in a rental car when the repair could not be completed in one day. My service advisor, Paula Williams (who was very pleasant), routinely called me to keep me apprised of the repair status. As soon as I arrived home after picking up the car, Kevin Belfry called to ensure that I was satisfied. The take away: Everyone can make an occasional error, so what matters most is how things get handled when that error occurs. I am highly impressed with the way this dealership stepped up and made things right for me. They did it right - very refreshing. Way to go Kevin and Paula!

lesliewelsh

17 de nov. de 2011

Jim worked with us on getting to the payment we were comfortable with. We enjoyed working with him and the staff and Coggin Buick GMC.

bassett17

23 de oct. de 2011

When we walked onto the lot he was asked to assist us since he was the only one without a client at the time. He asked what we were looking for in a car, suv or truck. When we informed him we wanted to look at SUVs he walked us through as far as size and travel needs. After discussing what we wanted he said the GMC Terrain would be probably the right suv for us. He had us set in one and he walked us through everything it would do and explained all the options and how they worked. He thrn suggest we take one for a test drive so we would know that was what we wanted. During the drive he explained again how everything worked and everything the suv was capable of doing. After we returned from the test drive he asked again if we were sure thats what we wanted or did we want to look at any other suvs. We told him that was exactly what we wanted and he then asked if we were ready to buy and we said we were so he asked we knew what color we wanted so he walked us through all the Terrains they had on the lot and said if they didn't have one like we wanted they could get it for us. We found the one we really liked on the lot so he took us iside to meet every body in the showroom. We set down at his desk and he filled out all the paperwork. After completing the paperwork we were introduced to the finance manager who was going to fill out our paperwork. When he took us into the finance office he said he would get our new suv fueled and that we would have to bring it back for us to get it cleaned up which we did the next day. After we completed the paperwork he took us outside to the suv and showed us how everything worked. When we came in the next day to have it detailed he entertained us until the car was ready. He then took us outside and explained everything again in detail so we would know how it worked. He told us should we every have any questions to please come back and he will explain it to us. Every body made sure the car was cleaned up to our expections. It was the faster process we have ever been through when buying a new car. He has since followed up to make sure everything was going good with our new car.

marmac0815

7 de sep. de 2011

Harold Dumas managed to turn car buying into a "pleasurable" experience. That in itself is a rare thing! Harold took the time to explain all the functions and features of different models and helped us get into the car that was right for us. He also helped us get a great deal! When our new vehicle was delivered, he had us take it for a test drive and went over all the features and how they worked again. He even took the time to setup multiple features for us. Harold's professional standards, customer service and attention to detail would have turned us into loyal customers...But it was the little things that impressed us the most and showed his true respect and appreciation for every customer! We test drove several cars and during one of the test drives I had my husband change the radio station. Harold cared enough to pay attention and program that station into the actual purchased vehicle before we picked it up. That kindness, attention to detail, and customer appreciation touched me. I would, and do, recommend Harold Dumas at Coggin Buick GMC, Orange Park FL to all my friends.

rpreusler

6 de sep. de 2011

I bought a GMC pickup from Anthony. I specifically asked for him when I arrived at the dealership because of the outstanding experience my wife had a year ago buying a crossover from him. I was not disappointed. He's great!

joanandron

28 de jul. de 2011

Anthony was quite helpful. the only issue we had with the purchase was that all four tires were low when we brought the car home.

davebarton63

8 de jul. de 2011

Harold Dumas took the time to get to know us and make sure we were comfortable. He took us out to the vehicle we were interested in and we test drove it. After we returned he ensured that it was detailed while we worked through all the paperwork. It was one of the few times I felt no pressure to purchase a vehicle nor did I feel hounded by sales people desperate for a sale. I would highly recommend asking for Harold if you stop by the dealership.

texasgator

1 de jul. de 2011

At 47, this was the best buying experience of my life. At no point did I ever feel the car buying "beat down" where the process drags out for hours. Our price negotiation (new car and trade-in) was fast, fair and seamless. From the moment we walked onto the lot, to the moment we drove away, was a modest 2 hours. My sales rep Mike Powell and his manager Paul Acevedo do a terrific job of changing the car dealer stereotype. I highly recommend Coggin Buick GMC of Orange Park-Tim Murphy

knkearns

31 de may. de 2011

As soon as JJ noticed us in the parking lot looking at the pre-owned vehicles, he came right out to help us. No more than 10 minutes into our search, we found the perfect vehicle for my mother, whom was the purchaser. He took us inside, where we were greeted but all the gentlemen at the front desk. We received great Customer Service the entire time we were there, everyone was extremely friendly, and JJ made the car buying experience fun. He had an excellent personality and I would definitely recommend others to him. If I purchase another car from GMC, I will work with him again!

chiefd67

30 de may. de 2011

Drove into dealership and was warmly greated by Kyle who did not try to pressure us, but was a great listener and paid close attention to our every concern and responded very professionally. First class salesman! Would do business with this dealreship again.

softball019

23 de may. de 2011

We went to Coggin Buick GMC of Orange Park and experienced the friendliest, honest and most helpful people you could ever meet. They were not pushy. We feel they went above and beyond to help us find just the car we wanted for our daughter. Todd with getting the paperwork completed, Sebastian with financing, Paul for finding the vehicle, Ray for filling in the gaps. We would like highly suggest Coggin of Orange Park to anyone.

Fred Campbell

16 de abr. de 2011

We enjoyed the chance to look around and take our time to find a car no pressure.Everyone is nice and our salesperson Harold Dumas was so helpful, also we had the chance to meet the GSM Paul Acevedo also very frendly and helpful. Hope to come back for a new car in the near future.

Caralee-lee

10 de abr. de 2011

Made the whole experience uplifting...He helped over the phone and when i got to the lot he helped with numbers and honestly distracted me from the extremely crappy car searching week ive ever had. Happy man, great attitude, and very helpful...Made my day actually.

Paul Fender

4 de abr. de 2011

Our first Coggin purchase was a 2002 YUKON, so when we were in the market for a new vehicle, Coggin was our first choice. This sale was a history making experience for my wife and myself since we purchased both a 2011 YUKON XL and a 2011 SIERRA SLT 4x4 Z71. This sale would not have come to pass without the knowledge and expertise that Anthony, our salesman, showed us. He was very thorough in his explanation of the amenities of each vehicle and efficiently answering any question that we had.Gus was very thorough also when he explained the different insurance and warranty plans and the different options included in each.Both of these men exemplify the Coggin motto that says "A name you can trust."Our overall buying experience was very pleasureable and once again we feel valued as customers of Coggin of Orange Park.

dunit

11 de feb. de 2011

I stopped by just before closing on a cold night in Jacksonville to look at a car I had saw on the web-site. The reception was very friendly and witn 30 minutes we were able to work out the details of the deal. There was no back and forth to get to a final number. I was able to get the car the next day and work through the financing without any problem. I was very favorable impressed with Harold and other members of the dealership

LynetteWoodcock

8 de feb. de 2011

I had the best experence I ever had with buying a new vehicle. Mr.Dumas (salesman)was most helpful and curtious. I have visited other dealships looking at the same vehicle and it seemed as if they did not want to sale me a car. The Coggins dealshiop was different because they wanted to sale me this vehicle and they did what it took to do so.

Tony VonDolteren

7 de feb. de 2011

Harold Dumas and the people of GMC/BUICK of Orange Park did a fantastic job with the handling of my new purchase of a 2011 GMC Sierra Truck at the end of December. I got a really great deal and the overall professionalism of the staff there made my car buying experience a very pleasant one. I would highly recommend this dealership to any of my friends or family. I was very impressed with Harold's ability to find the vehicle I was looking to settle with. He was very knowledgeable of the vehicle inventory and knew exactly what I needed. He is a great asset to the company and I would only hope that he would be able to run that place someday!Thank you again.Tony VonDolterenGA Triple Crown Baseball (Owner)triplecrownsportsatlitestream.net

andypat

2 de feb. de 2011

keith was very interested in how I liked the car, explained all features to me, ssometimes more than once. he kept me informed and followed up on many issues. I also want to thank john boudreau, asst. finance mgr.for the pleasant and professional way he led me through the closing paperwork. all involoved were very frieldly and helpful,hope I get to do this again. Don't think i'd ever want to trade anyplace else.

Ditter07

29 de dic. de 2010

James "JJ" Johnson was knowledgeable, prompt and great to work with! We did not feel like we were being jerked around during negotiations process. And once we decided to proceed with the purchase it did not take forever to get the paperwork done. We highly recommend this dealer and JJ!

pjp930

27 de dic. de 2010

I would recommend Anthony Gioia to assist with your purchasing vehicle experience. He follows up to be sure you are pleased with your vehicle. He is a professional. From the first visit to look at the GMC Terrain, then to the next step of purchasing one, through the first free oil change (June - December 2010), Anthony has been there to guide me and answer questions. He assisted in my need for an additional key; he met me Saturday morning to be sure this was handled to my satisfaction. My first oil change was scheduled for a Saturday morning. Due to my technology challenges, Anthony again guided me through my additional questions about pairing my cell phone to the car speaker.Anthony is at Coggin "for the long haul", not just for the immediate sale. Thank you, Anthony.

jfletcher

22 de nov. de 2010

I have given the rating of great to this dealership because of the overall experience that i had while purchasing my new truck. everyone one i encountered during the purchase were wonderful from the salesman to the sales manager as well as the finance person. i could not have asked to have been treated better.

noles2010

21 de nov. de 2010

Anthony was very supportive and willing to work with me to determine the type of vehicle that met my needs, for the price range that I had to meet. He conducted himself in a very professional manner and was able to answer any questions I had about the vehicles we reviewed, especially the one I selected, which made my choice much easier. He contacted me on a regular basis to see if I had any questions, when the vehicle would be ready for delivery and assisted in the payment process, which had to come from another source.This purchase process was comfortable for me, especially since there were no "high pressure" sales tactics involved.If I purchase another vehicle I would gladly seek Anthony's advice and assistance.

airmike1

19 de nov. de 2010

On August 25, 2010, I purchased the 2010 Buick Lacrosse from Anthony. Negotiations on a final price for the Lacrosse in which I was interested in, took about 2 weeks. Anthony was very patient and professional with meeting my specific requests. Coggin ultimately gave me more then I anticipated for my trade in, and a deal was made. This is my first new American made vehicle since I purchased my first new car-a 1993 Plymouth Duster. Therefore, I am a happy customer with my Buick Lacrosse.Presently, I have 3700 miles of trouble free miles. The 2010 Lacrosse ultimately replaced the 2003 350Z that I sold privately the preceeding year. The 2010 Lacrosse is such a joy to drive and operate, that I look for excuses to find errands just to drive this sophisticated and fun vehicle around. Therefore, after three years of researching vehicles, I am very content with my new Lacrosse.Mike Sutherland

caligirl2424

16 de nov. de 2010

I went looking for a reliable used car with low mileage. They had alot of cars and SUV's to choose from. My salesman was great and worked with me to get the best price. I would definitely recommend this dealership and certainly Anthony to buy a car from.

cici99jax

1 de nov. de 2010

i already owned a buick for 5 years and was in the dealership for service. i was curious about new buicks and went inside where i met JJ. he was very knowledgeable, friendly, and NOT a pushy salesman. we went back after about a month and started looking for "my" car. with JJ's help, we were able to find exactly what we wanted. now that we've had it about 6 weeks now, i could not be happier.

OPSDAD

1 de nov. de 2010

This was my first stop in a planned 2 day car shopping expedition. I did not need to go anywhere else, this was mainly due to our sales person, Keith Caudill. Never pushy, welcoming and really appeared to enjoy his job. He gave me full access to the dealership. If he did not have the answer to my questions...He found someone who did and took me there face to face. Service questions, vehicle history, financial you name it. In the end I got a new to me SVU in impeccable shape for a really good price. This dealer has not lost the meaning of customer service...I Highly recommend this dealership and our Sales Rep. Keith Caudill.

cbolena

30 de oct. de 2010

Excellent customer service. No pressure sales. Helped me narrow down which vehicle fits me best and I fell in love with the car. It's so nice to drive homeand know I made a perfect choice of car. We willrecommend this dealership to anyone.

Llo2del

29 de oct. de 2010

Our experience with coggin gmc was excellant. Keith was very helpfull and answered all our questions, there was no hassle and it was the best buying experience we have ever had. Our next vehicle will be purchased from coggin gmc and I would recomend them to all my friends, we could not have asked for a beter deal.

PamProper

29 de oct. de 2010

My car was in a hit and run accident and a good friend/customer reccomended Coggin.I would send anyone to Coggin knowing that your people are with you every step of the way and my experience was greatly enhanced by Keith Caudill who goes out of his way to assure a satisfied customer.

Sepide

28 de oct. de 2010

It was the first dealership I went to on that Saturday Morning and J.J Greated us with a warm and friendly face, and showed us around the new cars, we decided to get the GMC Acadia, reason for my shop was a SUV before arrival of my new baby, mission accomplished before end of the day, I walked out with my new car which I adore :).I never had a big SUV before, always drove 2 door Sports car, this one is a huge change for me.but I just love love love it,he even helped me set up my onstar account and my blue tooth and filled my tank.YOU SHOULD KNOW HOW HARD IT IS TO DEAL WITH A PREGNANT WOMAN, but he could manage it very well.he is exceptionaly great and friendly and honest. I'm sure i'll be recommending Cogin GMC, and ofcourse J.J to my other friends and family.Thank you J.J

bettyjanemouse

26 de oct. de 2010

my trend is to put off buying a vehicle as lon a possible ,mostly because of the usual somoke and mirror games i would hato go through just to find out the bottom line. I am very happy to say that was not the case this time,this sales associate must be well trained in customer service and probily shood be training others, he provided me with all the information i needed to help make my choice to purchace this vechile.and i underline he allowed me to make my decision with out the closer type pressure, this mans sales aprouch will take him far it left me leaving your dealership fealing good about our final deal.i would recomend your dealership because of his friendly helpfullness. thanks again Keith.ps.always rember in todays world people can buy any thing any where so it takes people like keith to make them your customers. your customer Timothy Mouse,

TuckerWood

26 de oct. de 2010

James Johnson and the staff at Coggin GMC were excellent. We went there for a new vehicle (acadia), we knew the idea of what we wanted but James came out and greated us and when their lot did not have one he looked up and found a dealership that did and they had it delivered the next day. The entire time at the dealership went very simple and great. We could not have gotten any better care. I absolutly love the vehicle and it has all the features I needed. I would recommended James Johnson and the dealership of Coggin GMC to anyone, it was an excellent experience. Thank you SOOO much MR. Johnson.

TamWil

22 de oct. de 2010

My vehicle had been recently totalled. I need to get another vehicle needless to say. I had spoken to Mr. Johnson on the phone on a Saturday and came out to meet him. When I arrived several people greeted me. Mr. Johnson was there as he said he would be. I had told him what I would like my payments to be and how much I wanted the vehicle prior to coming out. We walked the used car lot. That day I did see a couple of vehicles but was not quite ready that day. He was patient, kind, courteous & not pushy. ( I do not like pushy sales people)The following Saturday, I called Mr. Johnson and once again he was there as agreed. I had 3 choices that I was interested in. He helped me make the correct and sound economical decision for what I had expressed to him earlier. There was this one vehicle that I really loved but in reality it would probably been a burden down the road shortly due to the high mileage and parts for the vehicle. I picked one of my choices... I love my vehicle,great on gas,reasonable mileage and a newer model!!!Mr. Johnson sold me my vehicle as if he was buying a vehicle... what would he want in a sales person if he was a customer. Great salesperson!!!! Kudos to him.Gus was also a great help to me in completing my deal. He also get Kudos!!! He was patient and kind to me as well. Thank you guys for giving me a wonderful experience!!!

brimw10

22 de oct. de 2010

I came to see Harold after my older brother purchased a car from him 2 years ago. Anytime my brother had a problem with his truck, they were always very helpful in getting it fixed, so I wanted to have the same positive experience and so far I cannot complain. My buying experience was very easy going and I purchased a car that fits my need without being rushed. Harold was a very informative in my decision and let me find the used car I liked for the right price.

WEST COAST GIRL

22 de oct. de 2010

I came to the dealership with not intention of buying a car. I saw a luxury vehicle and drove home with it that night. The experience was more than I could handle.I thank you all for being able to have a nice and trustworthy car.I hope this gets on because I put in the wrong email address, trying to do 2 things at once.

loriadavis

20 de oct. de 2010

James Johnson and the staff at Coggin GMC were a pleasure to do business with. The customer service was top notch! James has always made himself available day and night if I had any questions or concerns. He went above and beyond to make sure I had the SUV I wanted. The customer service has even continued after the sale. I definitely recommend buying a car from James and Coggin GMC.

brian0721

20 de oct. de 2010

Harold Dumas was great to work with on this deal. He took me for a test drive and answered all of my questions. Also got me a great price and trade. I have told several friends about my experience at this dealership - all positive. I am looking forward to more positive experiences with this dealership when my new car requires service.

scotth127

20 de oct. de 2010

I had a great experience with this dealership and its salesman. My salesperson, Keith Caudill, went out of his way to display professionalism and integrity. I was very pleased with the overall experience with the dealership. I would highly recommend this dealership and Keith as a salesman. When it is time to purchase another vehicle, I plan to return and utilize Keith, as my sales person.

burroughs5037

14 de jun. de 2010

Just wanted to say thank you for all your help. My wife loves her enclave, she finally got to drive it on a 3 hour trip and was very impressed by everything. It drives like a dream but it likes to go a little too fast, we will have to be careful not to get any speeding tickets. Our whole family fits with room to spare. We have no complaints about the enclave at all it is a great used vehicle and there we no surprises. I don't think you could have represented it any better in our dealings. Also I talked with American Radio and they are sending us a new nav sd card with the Canadian maps. They were very helpful with any questions I had about the Rosen system which my kids love. They won't quit playing with the touch screen.I have answered a hundred questions about the vehicle and the process of getting it imported. I have told everybody about the excellent service and how easy you and coggins made the process. I even posted the info on an online forum dedicated to Enclaves and noted the positive experience with you and the dealership.Once again... Thank you...Craig Meadow Lake, SKCanada

ELepley

2 de abr. de 2010

After going to 5 different dealers in town I finally landed at Coggin of Orange Park. Which is a thirty minute drive from house. We were in the market to scale down from a Tahoe to a smaller SUV. After all the pushy sales people I finally met up with Sharon Ellis, internet sales director. She was wonderful. We test drove a 2008 ford Edge and loved it. After going home with my husband to think it over I called Sharon that morning and said lets go ahead. Sharon had all the paperwork ready and all financing work ready. I came back the next day and was in and out within 20 mins. My husband and I have have purchased many new and used vehicles over the years and this was the best experience I have ever had. I will only deal with Sharon from now on. Thank you to Sharon and Gus (our finance guy) for all your hard work!

isaryty1

1 de abr. de 2010

We recently purchased a vehicle from Coggin Pontiac GMC Buick of Orange Park and I must say that I had one of the best buying experiences ever. I dealt with the most friendly sales people, and for that matter every representative from the dealership I came in contact with was just as helpful as they could be. I very much appreciated the attentiveness to detail they showed. And the follow up as well. Thank you for such a wonderful, hassle free experience!Isabelle Davila

ftbjax

28 de mar. de 2010

March 28, 2010Coggin Pontiac GMC Orange Park7245 Blanding BlvdOrange Park, Fl 32244Re: Mike PowellOn Tuesday March 24, 2010, I completed an online credit application to purchase a used vehicle from the above dealership. On Wednesday I received a phone call from salesman Mike Powell regarding this application and we began the pre-approval process. Over the course of the next 3 days and many calls and emails, all information necessary was provided to Mike Powell so that when my husband and I arrived for our 1:30 appointment on Saturday March 27, 2010 we would have all paperwork in order and be ready to proceed quickly with the purchase/trade-in. I was very clear with Mike Powell how much we wanted to spend, our deposit, our trade-in and what we wanted our monthly payments to be in the range of.On Saturday, my husband Clyde and I drove from JTB to Blanding to complete the purchase of the 2004 Toyota Tacoma Truck. We arrived at the dealership at 1:10. As we were the only two people on the lot, we were not greeted by anyone until 15 minutes later, not even by our salesman Mike but by Sharon the Internet Manager. We were brought in and seated at Mikes desk for a couple of minutes then we were told Mike was not there. We went back outside and waited. After being at the dealership for over 30 minutes, Sharon came back out and asked us to come in and complete some paperwork. Mike Powell, who was now at the dealership and had been for some time, still had not spoken to us, his scheduled appointment and sale. Sharon asked the same questions, Mike and I had gone over for 3 days. Mike Powell had not processed any of our information and we needed to give it all over again. Needless to say we were not happy as we were assured this was completed. Mike Powell wasted 3 days of my time asking me for information he did nothing with. We had to start from scratch and again complete all information with Sharon.Sharon processed our information and was not even in the realm of what Mike and I had discussed several times and even what we told her personally. We explained these dollar amounts would not work for us and proceeded to leave. We were not offered to look at other vehicles, I asked where Mike was to no response, she could not have cared less if we purchased at all. So we left the dealership with no truck and a lot of our time wasted. We have never dealt with ruder people in our life. A car salesman, especially a Toyota, who doesnt even greet or say hello to his customer who has a scheduled appointment with him. It is unheard of. We still have not heard from even as we left in disgust. This is your idea of customer service? We wish we would have looked at your online reviews before even contacting your dealership, as this seems to be typical behavior. We have taken our business elsewhere and after pre-approval Dimitry and Dennis at Coggin Toyota at the Avenues are currently looking for a truck for us. They were very friendly and did not want us to leave because they wanted our trade-in! They actually listened to us and did their jobs, something that was not done at Coggin Pontiac GMC of Orange Park.Below is a breakdown of our complaint against Mike Powell:Information was provided to him to pre-approve us: HE DID NOTI called him to verify information and that we were all set: HE DID NOTWe made a schedule appointment, we showed up: HE DID NOTWe were on the lot for over any hour greeted by Sharon: HE DID NOTAnother dealership served us extremely well: HE DID NOTRude, condescending tone throughout every callThis complaint is being filed with Coggin Corporate, several auto agencies, the Better Business Bureau, and many online dealership review websites so that no one else has to go through the shabby treatment we did. Clyde and Francesca Ball

adcrawford

14 de oct. de 2009

My buying expereince was awesome. The sales team did an excellent job with making mye out of town purchase a smoothe transition. Sharon and the finace team went over and beyond to assist me with gaining finance. I was greeted by Sharon as I arrived in JAX and the Coggins Staff took great care of me.Thanks Lori and Sharon