Sal1069

6 de ene. de 2016

I went to this dealership because the paint on my 2014 Mustang was peeling after being told by Louise that Ford is probably not going to cover that she submitted the warranty claim anyway. I heard back within 1 hour that indeed this is a warranty issue and it will be covered. She asked since she did so much work that do the service there. When I went to schedule the for the repair I was surprise to hear ford does not offer loaner cars for those impacted by warranty issues. I explained to her that both my wife and I work and we could only do it the week my wife was off work. After several back and forth phone calls I finally got it scheduled the week I needed. This was suppose to be a 2-3 day job so I dropped off on Sunday night and by Thursday when I didn't hear anything I had my wife call and see what was going on. She was told that they couldn't match the paint right and it should be done that day if not on Saturday. After not hearing anything my wife called again on Saturday this time they forgot to do the side panel and won't be done until Monday. Needless to say my wife got upset because she got a who attitude and no apology so she hung up and had me call to see why this simple paint repair still is not done. Louise then changed her story and said that my wife was told that they had to order a part and that it wasn't in and that they would give us a rental car and then she had the nerve to say she did not appreciate my wife's attitude. Who is she to tell me that. Monday came and went as did Tuesday and still I have heard NOTHING about the status of my car. Finally Wedesday 5 days after it was suppose to be done I get a call that it is ready. I go pick it up and tell them to gas the rental 3/4 before they return it, I thought I was lease they could do. Louise told me she was disappointed in me that I would expect that and I should be lucky that Ford is paying for the repair. This whole experience is unacceptable and I will never go to this dealership again. All this could have been solved with COMMUNICATION and empathy.

roro14

26 de dic. de 2015

Out driving decided to stop and look at new cars, had previously taken our car to Coggin Ford for service and love how Mike handled our visit so we showed up looked at 2016 Escape and after short period of time drove away with what we wanted. Scott Pitchford and the GM was great today all the way down to Rhonda who processed our paperwork in record time. Good job to all.

Justinemb

26 de oct. de 2015

Jeff was the first person to jump up to help me. He definitely assisted with all of my concerns and stayed way pass closing time . Thank you

Fletch

2 de oct. de 2015

Just leased a new Ford from this dealership. Amir the internet manager was awesome. I am a driver when I buy and want what I want. He was patient and with help from Jennifer got an amazing deal. It a hometown feel dealership which I like. 5 minutes from my house. I met the sales manager and he was awesome also. Will look to them first when in the market for a new car. I have leased 30 PLUS cars over the years so trust me, I know my stuff and they delivered.

bhoover24

30 de sep. de 2015

I would like to give Jeff Rodriquez a huge Thank You for spending the time with my wife and myself explaining the advantages and the workings of the F350 Super Duty Power Stroke Dually. We are going to become full time RV'ers the first part of 2016 and have been doing the research of which will be the best truck to purchase for towing and comfort. Thanks to Jeff, we have made our choice of the F350 Super Duty and will be back to purchase from Jeff and Coggin Deland Ford. Thank You, Bruce Hoover.

kc812

10 de sep. de 2015

This is the 3rd car we have purchased with this dealership within the last 6 months!! I can't say enough gratifying words to show our appreciation!! Don, our sales rep is so genuine and professional. Never any pressure but pure dedication to his customers and loyalty to the dealership. The new General Manager Ken was wonderful to work with through the entire transaction. He made us smile and he made us laugh and most importantly, HE MADE THE DEAL WORK!! Tony took care our financing and what an awesome guy! Thank you Coggin Deland for the AMAZING experience!! KC

jgbookerphd

13 de jul. de 2015

Do you know how to tell if someone at this dealership is lying, their lips are moving. Never, have I dealt with a dealership that bases it's whole practice on misleading the customer. As soon as you accept their offer the prices goes up. The salesman even admired tome that he is instructor to tell the customer anything to get them in the door. The sales manager is the worse, his lies were not even good ones. My father was a car dealer and none of these people would have lasted a day at his dealership;

Marian

14 de jun. de 2015

Thank to all involved in my new Ford C-Max purchase I love it!! Thank you Kevin for your patience and kindness. You and Larry went above and beyond to help me with this purchase. Thank you to the finance gentleman he was most kind and professional but personable as you all were. Thank you Jen for also being in my corner.

harv

9 de jun. de 2015

They are very considerate of your problems & help as much as they can. Went in for service with a high mileage vehicle that was to costly to repair. Within a few hours I left with a beautiful low mileage used car.

Miss Barb

8 de jun. de 2015

Everyone that spoke to me was very friendly and asked it they could help. I dropped it off in the morning and someone even took me to work and also said they would pick me up. I had them also detail my car while it was there. It was beautiful. My thanks to all at Coggin Ford. Miss Barb

Meghaan26

5 de jun. de 2015

I've had a Ford or a Mercury my entire life so I know when I say that Coggin Deland Ford has the very best service department ever, I believe it. I've purchased my tires there, parts if needed and all of my scheduled service is always done there. They explain everything, ask before they do anything, and understand budget restraints. My latest visit on 6/4/15, Brian Ammons was my service advisor but I received great service from the entire team and would like to thank all of them. I'm a very satisfied customer. My Thanks to All of You, V. Dennehy

Thor5

5 de jun. de 2015

The service department at Coggins is me of the best I've ever dealt with in many states. Knowledgeable and friendly to the customers. Thank you for taking care of my problems quickly and going beyond in your treatment of me.

Miki R.

1 de jun. de 2015

Thanks so much Tom Reid. This is the 2nd vehicle I've purchased at COGGIN and both times Tom made this a professional, painless and efficient process.

pens#1

28 de may. de 2015

I have done business with this dealership for 10 years. They treat their customers like family. I always get a very fair deal both with the vehicle purchase and service on my vehicles.

Miguel

22 de may. de 2015

I just had the best experience ever purchasing my new F350 Super Duty from Adrian (Manger) at Coggin Deland Ford. He was very experienced and went above and beyond his duty to get me the truck of my dreams. I had visited a lot of other Ford dealerships over the course of this weekend and was never given the respect that I received here. I will definitely recommend this dealership and buy my next vehicle from here.

T_Time1986

18 de may. de 2015

Buying a car is stressful enough, I had been searching for cars online , driving from city to city trying to find that perfect deal that everyone looks for but when I went to Coggin Ford it was just different , the staff were so nice and for once I felt like someone else had my best interest in mind , and I know that sounds crazy saying that about a car dealership but in my experience there it's true. I got a great deal and built some great relationships. So look at it this way , you DONT have to buy a car from any place you don't want to but if your going to I would highly recommend that you at least stop by Coggin Ford and you'll see first hand what I was trying to say...Thanks Paul & Adrian.... love the Fusion

Chuck13

11 de may. de 2015

Adrian and Kevin got me the deal I needed for my budget. They really listened to my needs and meet them. That is great customer service.

Ron B.

28 de abr. de 2015

I've bought 5 cars from Don Luciani, however this is the 1st time at this dealership and it was a very good experience! They really tried to satisfy me and I got a VERY good deal. I really love my new Edge and I will definitely come back!!!...Ron Boyd

Stephan Alfred Cortes

1 de abr. de 2015

Great place and it is rare for a dealership these days to actually care about the customers and not just see them as $$$$. Great staff and went well out off their way to satisfy my individual needs.Mark Pereira is amazing very helpful.

Van

17 de feb. de 2015

Bought my F150 super crew in Dec.2014 was very happy with deal I got my sales person was good to deal with in January I noticed one of the speakers was not sounding right and it just got worse so this Monday I called Kevin Lebeau my sales person he said to bring my truck in and would see about getting it fixed he got me with a service rep who I don't see his name below but checked it out and said he would have a new speaker today he called me this morning and had the part went in and got it fixed. Everyone their was great.Charles Van Benschoten

ajq1968

27 de ene. de 2015

Batteries went bad in my Diesel truck while on the road. I had both my sons in the truck sleeping and in need of assistance. Paul Szupello stopped what he was doing, completed all paperwork, brought batteries and paperwork to me at the truck so I did not leave my sons alone. I was able to get back on the road only set back a few minutes. I really appreciated his selfless service and willingness to get us back on the road safely. It wasnt a glamorous job but he willingly assisted. Thank you Paul, parts desk Josh Daily and Deland Coggin Ford.

maryanne.p.evans

7 de dic. de 2014

Ruben Cortina went above and beyond trying to help me get the technical stuff up dated on my almost new but briefly previously owned truck. He explained everything in detail. The finance person who "wrote up" the paperwork was also very accommodating and patient, and seemed sincerely interested in helping us. Definitely good experience,

robert.lickiss

7 de dic. de 2014

Excellent dealership. Second new car bought there. Professional and honest sales persons. Willing to work with you to sell a car. Prior vehicle bought there was also a good experience and good service department.

fabio.giraldo.98

22 de nov. de 2014

This is the second vehicle I have purchased from Deland Ford. I have always received the best service and price with them. I live in Orlando and would not consider buying a car anywhere else. The 45 minute drive is more than worth it. Cory King was great and truly treated me like family, their finance guy Donnie went out of his way to make sure I got reasonable terms on my loan. I am 100% satisfied and I would recommend them to any one in the market for a new or used car.Thank you Deland Ford!!

TomSmith1234

9 de oct. de 2014

Recently returned to Coggin Deland Ford in search of a new Ford F-150 this to be my 3rd.Meet Larry Helsel and Kevin Lebeau told Larry and Kevin what I was looking for in the new vehicle I wanted to purchase.Larry and Kevin went above and beyond to make this buying experience and incredible pleasure.I would recommend Larry and Kevin to family and friends as they treated me like family.It was not a pushy buying like most dealerships that you go to felt they truly had my best interest in mind.Had the pleasure of speaking with Mr. Wells as well as he was on the Sales floor speaking to customers. keep up the great work Tom Smith Deltona Fl

Henry Osborne

29 de sep. de 2014

I highly recommend this dealer ship management is top notch there is no reason to go anywhere else!!!!Keep up the great lwork im a coggin lincoln customer for life.

stonedawg

29 de sep. de 2014

I went to buy a new truck from this dealership I explained the deal I was looking for and the vehicle I wanted. As you would expect the salesman and "the closer" both tried to sell me a vehicle I did not want because the truck I wanted was at another dealership. They of course lowballed my trade as expected and got with in $15 dollars per month over the term of the loan. Which our first conversation stipulated what I would pay and what I wouldn't pay. We couldn't agree after the "closer" tried to manipulate the deal in his favor I walked out with no deal. One week later Ford increased the incentives and I had made a payment on my current truck. I called the salesman and told him I knew of the increased incentive (Trade assist) and the fact my payoff was lower due to the payment made by me. The difference of those two things put the original deal where I wanted to be from what I told him. He called me back about an hour later and told me because my payoff was lower and the ford incentive was increased the deal was now not in their favor and would actually increase my monthly payment? Nice try Buddy and you think I am not gonna call you out on it? SHADY SHADY SHADY stay away from these guys they are out to screw you!

rjsomerville22

2 de sep. de 2014

I had the best experience ever at this dealership! Adrian and Austin went above and beyond what we asked for and wanted!I will recommend this dealer to everyone I know! I drove almost 150 miles from my house and will do it again! :-) This dealership gave us what we wanted and more and I couldnt be happier with my experience and my family loves our 2011 Ford Flex!!! THIS DEALERSHIP WILL ALWAYS HAVE OUR BUSINESS AS WELL AS FAMILY AND FRIENDS!!

dogiebitt

21 de ago. de 2014

After my horrible first experience at this dealership, I decided to give them another chance and am glad I did. On recommendation, I dealt with Alan Ragunt. I was undecided if I was going to purchase the day I visited, but the high service, courtesy and knowledge levels of the sales staff made my decision easy. Alan was very non-pushy and provided a stress-free environment for me to make an informed decision. Austin Morris has great character and was very helpful in explaining the financing paperwork and securing the best finance deal he could. I was very happy with my experience at Coggin Deland Ford and look forward to doing business with Alan and Austin again!2014 Ford Fusion SE - Sterling Gray Metallic

marymules

21 de ago. de 2014

We found the customer service and salesmen were very friendly and courteous. We dealt with Don Luciani who was very friendly and helpful in getting the vehicle we desired. There was no hasseling. Austin Morris was able to get our payments to a desirable range to fit our budget. We will reccommend Coggin Deland Ford to our friends and family.

aso267wb

23 de jul. de 2014

This was the easiest car purchase i have every had and the fastest. Chuck was very friendly and was able to put up with my Wife and I. knowledgeable. Chuck took care of everything. Gave me the information I needed without any fast talking or pushy tactics. Fair deal all around. If you want a great salesman, ask for Chuck Mcdonald.

Joh1056

11 de jul. de 2014

Mike in service is the best there is. Friendly knowledgeable and most of all honest. If he wasn't employed there I would go some place else.

BobSpiegelhalter

6 de jul. de 2014

This was the easiest car purchase i have every had and the fastest. Chuck was awesome. Very friendly and knowledgeable. When I came back to purchase my new car Chuck had already had his part of the paperwork completed for me to sign. If you want a great salesman, ask for Chuck Mcdonald.

Detommasojr

27 de jun. de 2014

Don is one of the most diligent, dedicated, personably and patient man we've ever worked with. He searched for our LINCOLN endlessly until he found EXACTLY what my wife wanted. He is currently helping us with our next LINCOLN. Kudos to Don he's top shelf

admiraled22

17 de jun. de 2014

Our salesman. Chuck, was very helpful in every way. He brought out a manager who explained how leasing works. Our prospective trade - a pristine, $71,000.00, 2004 Lexus LS430 with only 35K miles drew a lot of attention from the mangers.I cautioned one manager to not insult me with a wholesale trade price since we knew fully well what we had.After a period of time watching them work up the numbers with lots of discussion while looking at the computer, a Customer Service manager sat with us to discuss the numbers all of which were confusing and the important item - our trade value - was missing. I HAD TO ASK what the trade in price was. He lowballed me like he was dealing with an ignoramus. He raised the value $2,000.00 without hesitation. After much discussion over lease payments and buyback costs, the Customer Services manager offered to work up a no-payments-for-cash-up-front arrangement. He returned stating for $3,250.00, we would not have to be bothered with monthly payments for the three year lease. We demurred. He lowered the amount three times to $2,000.00 to close the deal that day. We went over the numbers at home and discovered that if we took his "great deal" we would not only have to pay that up front money, we'd have no equity at the end of the lease as opposed to getting an immediate $10,600.00 check with the monthly payment plan. This is known as a sin of omission. I should have backed out then. We also discovered found that we would be paying more than $600.00 over the figures printed on the form. Going back to the dealer, Larry, a sales manager, apologized and added $600.00 to our trade in price.An MKX with the options we wanted was driven up from Ed Howard Lincoln in Sarasota with a sticker stating that $1,690 in dealer installed upgrades had been done. Later when I called that dealership to acquire the warranty for the $1495.00 paint protection upgrade the manager told me "it wasn't done and I know for a fact that the dealer we got the car from didn't do it". I was shocked. Also, the carpet floor mats were not in the car and I had to tell them that from home. Chuck was extremely helpful and ordered them - three (3) times. The wrong mats came in the first time and someone took the second order. The passenger door needed adjustment and they re-painted the pin stripe. Nicely done.Finally, we realized, too late, that at the end of the lease if we bought the MKX, we would be paying full list price for it even though a $3500.00 incentive was applied. Next time I'll pay cash.Thanks, Chuck, for all your assistance in helping us through this.

morgansering

8 de jun. de 2014

We were in a very tough situation trying to find a vehicle. Chuck McDonald went above and beyond to help us get into an amazing car. I will make sure to come back for our next purchase...this was a great experience with wonderful staff and a beautiful facility.

shanistan

5 de jun. de 2014

My Dad and I ordered a new Ford from a St Augustine dealer. Things did not happen the way we planned, my dad found the car we wanted on the Coggin website and Jeff totally hooked us up. Got us the rims we wanted from another dealer within a day. Austin, the finance guy was also very helpful. I would definitely do business here again.

dogiebitt

31 de may. de 2014

Visited Coggin Ford in Orange City / Deland to test drive a 2014 Mustang GT. I was greeted at the door by one sales associate (don't remember name), who promptly told me that he was waiting on a customer delivery and handed me off to another sales associate inside, Don Luciani. I was up-front to both the first associate, and Don, that I was there just to test drive a car and that I was not interested in purchasing today. I informed them that I received an invitation to test drive a Ford when attending the Fort Lauderlade Auto Show in March with the incentive of receiving a $50 MasterCard gift card. I also was up-front about being interested in the 2015 Mustang coming out later this year and that I was test driving the 2014 to get a feel for the changes. Don informed me of the three Mustangs that were on the lot, and I chose to test drive one of them. After the test drive, I was inquiring about taking a look at the seats included in one of the Mustangs that I did not test drive, to which Don replied "well if it's open we can look at it". As if it would be a lot of work to go inside and get the keys. Lucky the car was open. After we got back inside, he presented the question "So are you looking to do anything today?", at which point I re-stated once again that I am only test driving to see if it's worth getting the 2014 with all of the incentives available now, or wait for the 2015. Don then said "well all of the incentives are online, you can check them out there. I've got a customer waiting for me." and he pointed at a couple speaking to another associate outside. I spoke with another associate after leaving, and was told of two people who I should request to speak to regarding purchasing Mustangs from this dealership (Alan and Tom). I will be following up in a few weeks/months to test drive another car before the 2015's start hitting the lots. Speaking to the last associate on my way out saved this review from getting 1's across the board. Hopefully management takes note and teaches their sales associates that in this day and age, customer service is king. A relationship has to be built with the customer to make a sale.

becca23259

16 de may. de 2014

Chuck was AMAZING. He took his time to make sure he found me my dream car, and HE DID. I love my new Lincoln MKX.

thejuice999

9 de may. de 2014

We showed up at the dealership before it was open and Chuck McDonald,the sales consultant, greeted us and immediately started taking care of us. He was very nice and informative and not pushy. If he did not know an answer he looked into it for us. He brought his supervisor Paul to meet with us who was also very helpful and very knowledgeable. We visited a lot of dealerships for 2 days but chose to do business with Coggin Deland Ford. We definitely were not disappointed. In fact we made our final decision 1/2 hour before the dealership's closing time which kept Paul and the finance person late in going home on a Sunday. We had to return the next morning to tie up loose ends and the entire staff was very friendly. My husband and I are huge Pittsburgh Steelers fans and were told that the manager Larry Helsel was also a Steeler fan.....of course, another plus. Larry, took time to introduce himself and talk to us about the Steelers and the Penguins who is an avid fan of. I will recommend this dealership to my friends and clients.

snipandstamp

2 de abr. de 2014

My visit to the dealership was very productive. The sales consultant that spoke with me was very efficient and understanding in regards to what I was looking for. He was very helpful and forth coming with the information about the vehicle in which I was interested. He was very courteous and did not at any time create a feeling of pressure nor undue influence.It was a pleasure to do business with him and the Dealership.

upsetwithdealer

1 de abr. de 2014

I went to this dealer with an approved loan from roadloans, I was very vlear about the vehicle I wanted to look at within the price range as I knew I had a 20 thousand dollar loan. The salesmen were vwry nice Alan who is the person I was there to see wasn't available so he introduced me to Austin to help me. Austin was very nice and he was new at this particular dealer. The problem started when the vehicle they shwed me wasn't what I hadcome to see but I went along with it. At the moment for the numbers the price they wanted for their vehicle was almosy 27k I told him that was too heigh and when I looked at the trade in for my car It was 14k, I told him they were giving me nothing as I owed 12305.00 butthe fees they were charging me totaled up to more than the difference. Then we looked online and Austin and I saw the vehicle listed on Cogin's site for 22K and I told him why can't I get it for that price? He said he was sorry about the mishap, really? A little later I knew this was not going well he came back and told me we had to wait until morning, I knew then that the deal was off. This morning after I contacted him his reply was that they could not do the deal that the bank said 17-18 K and he included two pictures of vehicles I hadsaid I wawasn't interested in as the vehicle s height won't work as I use the car to move my mom around and dhe had double hip replacement surgery. I felt this dealer knew that after me having seen that the price was shady they were not going to deal with me. They couldn't come clean and I will also contact roadloans as one of the comment s I heard was "oh, let's try to fund the loan with another company as roadloans customer service is bad". Really im bringing you business and you put the company down? What's wrong with this picture?

RevDale

28 de mar. de 2014

I ordinarily dislike the process of purchasing a new car -- and I ALWAYS wait at least a day before making a selection. This time was different!The salesman, Chuck McDonald, approached me with courtesy and was not overbearing.He listened carefully to why I was considering a new car, and what I was looking for.He walked us through the lot and showed a variety of vehicles and described their features.He got the keys for one which caught my eye and we took a test drive. I was pleased with the suspension and driving ease.My wife liked the looks of the vehicle and she pointed out that her daughter had recently purchased one.We began negotiations. Chuck came up with a figure that was reasonable.I pointed out that I NEVER make a decision without looking at other dealerships and praying about the matter overnight.Without (much) pressure, he brought in a manager who was able to reduce the price (after considerable hesitation on my part).Chuck gave us time and space to consider the offer, pointing out features of the dealership and why he was happy to work there.His openness, sincerity, and reasonableness were effective.He reiterated the features on the car which we were particularly interested in. It fulfilled our needs and desire.We purchased a Ford Escort, trading in my 2007, 107K Toyota Highlander AND a 2001 Chrysler convertible.We put 1700 miles on the car in the first week. We are thrilled with the car, and impressed with the dealership and salesman.Rev. A. Dale Stewart, Orange City, FL.

Jbellcon

24 de mar. de 2014

I am a middle class, working man. I depend on my " work truck". I shopped around, only to meet many who were interested in the bottom line.Upon arriving at Coggin Ford in Deland, I was greeted by Chuck McDonald. He showed me a couple vehicles before I spoke up and said what I really wanted. He and his staff immediately and tirelessly went to work finding my truck, and making it work with my budget. I ultimately left with a renewed sense of American pride. The entire experience was reminiscent of a time where hard working men looked each other in the eye, and shook hands at the end of a deal. I will never shop anywhere else.

Elmarron

18 de mar. de 2014

Great experience! Was a quick and easy purchase! I Will definitely do business with Coggin again as well as recommend them to family and friends.

bambikelly1

11 de mar. de 2014

I had an over all wonderful experience at Coggin Ford. Jeff Hall was very professional and made me feel like a valued asset to their business instead of a dollar sign like I have experienced in the past while shopping for a vehicle. Jeff showed great customer service as he LISTENED to what I was looking for and provided me with options for exactly that. Everything went smoothly from the moment I got to the dealership to the moment I walked out the door with my new keys in hand.

Svenja

22 de feb. de 2014

I received an extraordinary, very friendly and helpful Service from Chuck McDonald today. The staff in general seems very friendly and everyone creates a hassle free environment. Thank you!!

CWPayne

21 de feb. de 2014

It was a pleasure working with Chuck, he listened to what we wanted in a vehicle, then located the Suv .. He has gone out of his way to assist us and make sure we are happy with the purchase. Chuck McDonald is an asset to your company.

MarthaHartikka1

8 de feb. de 2014

My granddaughter and I visited this dealership to get my Lincoln's battery checked and my granddaughter ended up buying a car. They were so patient with her and made her experience wonderful. It was her first car, and first purchasing experience. They were very understand and personable to work with. I trust in this company and group of employees. I look forward to my granddaughter feeling the same as she continues her relationship with Coggin in Deland. They were fantastic, reliable, and trustworthy.

ghcolb

4 de feb. de 2014

We went to Coggins to find a vehicle to allow us to tote our grandchildren around with us, wanting something that didn't scream grandpa driving ahead. Kevin located us a fully loaded 2013 Explorer Limited in Kodiak Brown and had it there the next day, it is beautiful, has every option available and great gas mileage. We thank Kevin for listening to our needs and finding us the perfect vehicle for us, the grand-kids will love taking trips in it. Before I moved to Florida I had a Ford salesman in Illinois I bought from without question, I have found my new salesman here in Deland, Kevin Lebeau

villagebob

28 de ene. de 2014

I contacted Coggin Deland Ford Lincoln via the internet. They promised they would beat any other deal and enticed me to visit the Lincoln showroom. Dealing with Will Martinez was a real pleasure. He is very knowledgeable and professional. His friendliness is sincere.Yes, I bought a new Lincoln and Coggin did better all other offers. Definitely worth the trip to Deland from The Villages.Great cars, great service, great people!

Spotter03

25 de ene. de 2014

Incredibly, in all the years and literally the 39 cars have bought, never have I ever felt more comfortable, at ease and confidant that what Jeff Hall and Jorge M. (GM) said would happen, Actually happened!!!! Nobody else could do or was even willing to do my trade in as I was upside down, but from the get go, Everything they said would happen, did! The Reason I will come here from now on is because nobody overcame all the hurdles, including Mullinax, Carmax and Greenway Ford! My 3 week search, find and complete Buy mission Now Complete!!!! Nobody better!!!!Ask for Jeff Hall, sales -and if elevation necessary to next level, Jorge M. GM "the man"....overcame both my Credit Unions and Trade situation and offered fantastic inventory!!!! My extended family and my all Customers will be coming here with their orders etc....! Even Finance manager Matt Mink fantastic at dumbing down and then reconfiguring warranty to fit my high mileage needs! Customers now for life! Chris and Leslie Evans, parents of 4 children, ages 13, 12, 10 and 8!!!

Eleern520

19 de ene. de 2014

From the moment we walked into this dealership we felt like family. Everyone was very friendly and professional. Manny and the GM Jorge were so awesome from start to finish. Our salesman Jeff Hall was the best, he made my husband and I fell very comfortable. Were expecting our first baby in July and were so excited about our Lincoln MKX, I fell in love within 5 minutes I did not want to see another car. We were there for quite sometime getting the deal done and I was getting hungry, Jeff gave me his granola bar and gave me plenty of water I thought that was so kind of him. He is a great person and awesome salesman, this dealership is very blessed to have him. Thank you again to Manny, the GM, Jeff and the Staff of Coggin Ford of Deland for Everything :) The Lees

aaronknight0311

17 de ene. de 2014

Very happy. the sales associate was knowledgeable and friendly. Not at all pushy. Very efficient and thorough. I would reccomend this dealership to my family and friends.

acpceuda

11 de ene. de 2014

Mr. Luciani was very helpful in my search for the vehicle I wanted. He was knowlegeable about the prices and kinds of trucks available on the lot. He greeted me right away when I arrived on the lot and made me feel welcome. When we found the vehicle I was looking for, he explained the options and features of the truck. Overall, it was a good buying experience.

JosephWARD

6 de ene. de 2014

Multipoint Quick lube. Did not service the transmission fluid. Showed my brakes as needing service, but I was never told what was wrong with them. ( had new brakes installed by a Ford service center less than 5000 miles ago). The price for the oil change had gone up considerably and the reason I was given was that the price of oil had gone up.(oil has dropped more than $10 in the past 6 months)I felt like I received less than acceptable service for more than an acceptable cost and was given the standard blame the other guy reason.

grannieh

16 de dic. de 2013

I was treated very nicely and so far I am very happy with my car. I feel if I have any problems they will be taken care of by these people. I understand the young man, Brett was starting out as a salesman and I was his first sale.

eddieob13

15 de nov. de 2013

Great service and price. Work with you the whole way and explained the whole process from the car to finance. I had an issue with the car and it was resolved before the car was delivered to my work. No questions asked just fixed it. Great place to buy a car.

shelbyguy

14 de nov. de 2013

from the minute I walked in the door I felt comfortable, not the usual uneasy feeling you get at other dealerships as the sharks approach you.you will always get a "hello" from sales to service at Deland Ford. This is my second new car purchase at this dealership. The fist purchase, I shopped around to just about every dealership in central Florida and the second purchase I never even thought of going anywhere else. the price was right and the service was great. What more do you need? I highly recommend Coggin Deland Ford, I will be back there for my third.

slavoie

31 de oct. de 2013

Superior service! No hidden games, just the best price with personal service and attention. Custom made truck came in early from the factory. Thank you Paul!

Ericshelby500

25 de oct. de 2013

About 2 weeks ago I visited this dealership to view and possibly purchase a $65,000 auto. The most expensive on the lot and currently sitting in the showroom. I was approached by a salesperson "Tony" who never smiled, seemed very friendly or interested in my visit. After looking at my potential trade the experience did not get any warmer. Heck, if your going to spend this kind of money you would expect some personality. After thinking about why he didn't seem to take me very seriously I determined that maybe because that day I was wearing a T-shirt and didn't appear to him like I had the funds to buy the car. I left this dealership traveled to another Ford dealership a short distance away and asked if they could acquire the car I was interested in at Coggin Ford Deland. The Management staff at Coggin refused to cooperate with that dealership for several days. They wouldn't even return calls to them. I had to have the other dealership trade out cars with a dealership in Tampa. Because of Coggin it took over a week to make this purchase. If your interested in buying a car at this dealership I would caution you to shop around. After all, we consumers are spending top dollar and should be treated with respect no matter what your attire the day you happen to stop in.

Memaw22

21 de oct. de 2013

From the phone call we made to the dealership, to the end of the deal was awesome. We drove down from Jacksonville Fl..it was well worth the trip. Paul was so knowledgable about the vehicle we bought. He even had my Bluetooth set for me. Thanks so much Paul and the dealership

kimszath

19 de oct. de 2013

I knew that I wanted the Ford Fusion Hybrid, but hadn't settled on which trim level and options. Jeff Hall spent a lot of time with me, and never made me feel like I was being "sold to." He knew what I wanted, and encouraged me to test drive the Titanium version of the car that I wanted... had he not put me behind the wheel of that particular car, I would never have considered going up a trim level. Once we did the math, it was pretty obvious that I could move up a level without paying an arm and a leg! Though I didn't want a lot of the additional options on that Titanium model on the lot, Jeff was happy to order exactly the car I wanted. It arrived two days ago, and it's PERFECT! I've never had such a great experience at a dealership. I felt valued as a customer. I'll recommend Jeff Hall and Coggin Deland Ford to anyone who'll listen! Thanks Jeff!!!

bjh2628

28 de sep. de 2013

The salesman and the dealer did everything they could to make my purchase experience as pleasant and rewarding as possible. I would return to this dealership.

cristinaraimundo49

16 de sep. de 2013

Coggin Deland Ford is a leader in friendliness, excellence in customer service, and has an extremely helpful staff. From the moment I arrived I was catered too. My sales representative Pete Martinez was helpful in assisting me select the vehicle for my needs and price point. All concerns regarding my purchase were answered thoroughly. The entire process was smooth, every aspect of my purchase was explained and provided in writing.This dealership ensures the customer is always first and treated with respect. The finance manager (Marc) was knowledgeable, friendly, and expediant. Because of the great service this was my second purchase with Coggin Deland!!! I have found my dealership and will return for another vehicle in the future. Thank you Coggin Deland Ford!!! I love my new car!!!!Cristina & Eric Raimundo

bbyers

3 de sep. de 2013

Excellent dealer service. The entire sales staff was freindly and very customer oreinted. Kevin did a great job finding us a truck that meet our needs. Pricing seemed very good, but what stuck out was the freindliness of the staff. They were like a small town dealership with the ability to go out and find the truck you wanted and can go get it for you at a great price. Would definately buy from them again.

MKZ4me

3 de ago. de 2013

We always lease our Lincolns from Coggin Deland because they give us the best price and they always do whatever it takes to find us the car we want. Paul C. always goes out of his way to make sure we're pleased with the car.

ucftom

2 de jul. de 2013

Coggin Ford was very responsive from the moment that I arrived at the Dealership. I was met at the door by Mr. Wallace. I told him what I was looking to buy. He took me to the Focus Hatchbacks in stock and explained the vehicle to me. Mr. Messeguer and Mr. Wallace negotiated price. They were very open and informative. I felt like they had absorbed my needs and helped me design my car at a very reasonable price. The follow up has been better than I expected. They have called to make sure that I was happy with the car and they have introduced me to their service routine. I had a very good experience and would recommend the dealership

moormarine

21 de may. de 2013

I had a great sales experience here but their service manager and service tech are the worst in any dealership that I have ever experienced. They could not fix the problem with my car that I bought from them but still insisted I pay the almost $1,000.00 work order. I had it back in there at least 4 times and they couldn't fix it. The car will not restart after driving it for a 30 minutes or more. The service writer, Dawn, was nice but the service manager was so rude and said he didn't know anything about Fords that he had been with Chevrolet for over 20 years. How is this guy still working there? I should have sued them but I am not into that. We own a business in Deland and I have told anyone that will listen to steer clear of Coggin Ford.

GAHaws

18 de may. de 2013

Justin was great to work with he knew exactly what we needed and work with us to get the deal done. Thanks Justin for your help.

gcm459

4 de may. de 2013

I just purchased a 2013 Ford Edge SEL for my Mother from this dealership. The experience was outstanding. Peter Martinez took the information for the car I needed and my price point. Within hours, he located the vehicle and met my price. I could not say no to the deal. He did what I asked him to and as a result, got my business. I was very happy. Especially since, I had been looking for a car for a week and had spoken to many, if not all, of the Ford Dealers in the Central Florida area. Pete did a great job. Ask for Pete, he will take care of you.

greek33

12 de abr. de 2013

Mr.Larry Pearson was very helpful in the purchase on our new 2013 Lincoln MKZ Hybrid. We ordered the vehicle on December 26,2012 and finally took delivery on April 7,2013. During that time, Larry kept us up to date on where the vehicle was in the manufacturing process, etc.. When we finally took delivery, Larry took us through the paperwork process without a hitch and then sat with us in vehicle and explained all the various dashboard screen applications. He was very knowledgeable regarding every process, and insisted that anytime we had a question regarding the vehicle, we should call and come in and he would do whatever necessary to help us. This was the very best experience we ever had of any major purchase. In addition, everyone we had contact with during this period was very helpful and went out of their way to make us fell comfortable.

bevdol

3 de abr. de 2013

After six weeks of being jerked around by Gary Yeomans Ford in Daytona my Husband and I drove to Deland Coggin Ford to buy a car. Several hours later our loan was approved and we drove home our new car. Everyone there was very friendly and it was a great expererience. I would hight recomend them to my family and friends to buy a car there.

cmultari

31 de ene. de 2013

My husband was looking for a vehicle to replace his Jeep. I did research for several months and he decided on a Nissan Armada. When we arrived at the dealership, Robert came and introduced himself, offered to help and show us around. He was very pleasant, not pushy like some are. He showed us the Nissan Armada but there was a very strong smoke smell in the vehicle. He assured us it can be cleaned to take the smell away. We left and visited other dealers in the area, talking about the armada. We came back, took it for a test drive and was sold. Robert agreed to have a cleaing done on the vehicle to take the smell out, which is being done as I write this. We definately got a good deal with this one, no haggling for several hours like sometimes you have to. They knew what we wanted to spend and was on the mark. The financial guy was equally nice to deal with. I have already spoken about the dealership to friends of ours and how well we were treated. Thanks again for doing a bang up job.

lundswen

23 de ene. de 2013

I bought a new Mustang from Kevin back in January of 2009 and really enjoyed the experience. When it came time for me to buy another one, I didn't hesitate to return. I just bought another Mustang from Kevin last week, and had another wonderful experience. Kevin knows alot about his product, and what options and colors would be right for me. I'm sure I will return in a couple of years to buy another one.Charlie Swenson Palm Coast, FL

WayneSwag

9 de ene. de 2013

Purchased Edge only had 500 miles on it and back into the shop 2x for Sync problems. New elect products I know there are bugs. Love the vehicle. Service is poor to badge else where. Had no follow up on progress of vehicle both times it was in the shop. When calling to check on vehicle was sent to voice mail. Know service department is busy but would expect a call or at least e-mail about progress aver 3 to 4hours. Both times had to call at 4:30 to see if vehicle was ready. Alway got same answer about how busy they are. Your in the service department I expect you to be busy. Do not really want to hear how busy your day is. Mine was busy also. Suggest a 10 step customer service class. Many available online for free. After reading reviews on google this is a continuing problem. Positive experice with the sales staff. Shane is great very professional and follows up. Would highly recommend the sales anid finance departments. Take someplace else for service.

Tobyfl

4 de ene. de 2013

Great Experience. Bought new Edge on New Years Eve and dealership stayed open until we had purchase completed. These employees gave up some of their evening to be sure we got the vehicle we wanted. Very friendly and helpful in helping us make the right decision. Shane Church was very patient with us and informative about all the great features of the edge.We are very happy with our New Edge Limited!!

CParrish

31 de dic. de 2012

My review reflects mainly the fact that I am an out-of-town customer that was lied to about the features on a 2013 Ford Taurus SHO. As it was used with 2880 miles and no sticker with options, I had no reason not to believe that it had what they were saying it had. To my dismay, later, after reading the manual inside the car it did not have Adaptive cruise control or the performance package like I was told. I guess whatever it takes to get the customer in the car, thanks!C.Parrish

zrx4me

28 de dic. de 2012

bought a used 2009 mustang Gt with 19,000 miles on it.Salesman said they would remove superdark tint on windows(with rear that was so bubbled I could barely see out in the day and not at all in the night)and after sale he made like I never aske him about it(should hve gotten it in writing).A day after delivery I found seat lumbar support did not work and salesman said bring it in.I brought it in and they said they would not fix it and that it was not included in the extended warranty I bought(WTH).The bill to fix seat was $900 and after making many calls to the dealer the best they could do was $500.So I just bought a car with a broken part and I have to suck down the $500 after I paid for a extended warranty that suposedly covered everything!A day after all this the battery died and left me stranded.After calls to the genral manager I was able to get a promise for the battery price and $100 towards the tint removal.Im SOL with the seat though.I do not like how I was treated.

britishiron

13 de dic. de 2012

This was my third time stopping by the dealership to look at the same 2005 Ford F350 Super Duty. Each time, my saleman Mike Tucker was extremely patient and never made me feel pressured to make a decision. As with any car purchase there is a series of negotiations, offers and counter-offers. Although we couldn't come to an agreement during my first two visits, I felt comfortable enough in my dealings with Mike to return a third time and it was then that we were finally able to reach an agreement we were both satisfied with. Randy, the sales manager, was more than willing to work within my budget. It was one of the few times that I purchased a vehicle without some degree of "buyer's remorse" the next day.Financing went smoothly with Mark and I received what I considered a very competitive rate. The truck looks and runs like new, with no surprises. I recommend you consider Coggin Deland Ford the next time you're looking for a new or used vehicle.

GaryBbent

5 de dic. de 2012

Larry, Sales Manager, took charge to ensure that my experience with the sales process was nothing short of exceptional. His attention to detail and friendly demenor built a trusting relationship. Duane could have not been more attentive during the finalization of my truck purchase. Jeff from service always goes the extra mile to ensure his customers expectations are met.

lee kidd

30 de nov. de 2012

PAUL DID A GREAT JOB OF WORKING WITH ME TO GET TO THE THE PRICE I WAS HAPPY WITH.HE MADE SURE WE KNEW ALL THE FEATURES OF THE CAR.

Apenopie

28 de nov. de 2012

Proffesional and Personal service is great ! The appearance of the dealership and the depth of inventory is something you will not find anywhere else. Kevin will help you get the best value for you !

vsb

15 de nov. de 2012

We located the car through Auto Trader and emailed the dealer. Shane Church responded to our email fairly quickly. We did not have that experience with other dealers. We emailed Shane back to make sure the car was still on the lot. He went immediately to verify that the car was still there and got right back with us. Shane was very professional and friendly. He let the car sell itself and did not bombard us with alot of fast talking which we really appreciated. I had plans to look at another Edge at a different dealer that was not too far from him, but without high pressure, he let us know that he wanted our business and would do whatever he could. He made it clear that he wanted us to buy the car on HIS lot and not even have to go look at the other one and he made that happen.

BillWalsh

20 de sep. de 2012

Shane and staff extremely friendly and knowledgeable with a no pressure atmosphere. I have purchased five new vehicles from this dealership since 2005 and have enjoyed each purchase and continue to use their service department.

Yoon

20 de sep. de 2012

Left articles in my trade in. When the shipped the items to me (a month after I bought the new car and called three times to remind them), the sent the box to the post office with a notification that I had to come pickit up and pay for the postage. Spend over 30,000 on a car and was surprised they couldnt spend the 1.47 to ship me the darn package. Disappointed.

Catherine Grim

25 de ago. de 2012

I was treated very well there. I couldn't have been treated nicer by anyone I met there, including the Sales Manager. I dealt with Paul Perisi. He went out of his way to make me happy about everything. I don't have anything bad to say about my experience with him or the dealership. I would go back there again in a heartbeat.

vskinnan

20 de ago. de 2012

Sincere thanks for great sales and service without pressure or akward moments. Husband went to get our car(2008 fusion) serviced and a new tire for an upcoming trip. While waiting he went to look at the 2012 ford focus on a saturday and we went back on sunday. We picked up our new red 2012 Ford Focus SEL on tuesday. Now we are taking our vacation in a wonderful new car. Thank you so much Kevin Lebeau!

KLF123

4 de ago. de 2012

Made a appointment to get two windows tinted at the dealership through a Vendor Ken Nestor with Deland Auto Cleaning. My appointment was made through a call to Ken himself and he said to come in at 10 am on Saturday. I show up 15 minutes early to check in with the service department a few minutes later i hear Ken screaming in the back about he had no appointments. He comes out claiming there was no appointment. He said he could squeeze me in but I would have to wait for 3 hours or make another appointment. I chose to go some place else and got tint on the two windows in 30 minutes from the time I walked in their door until I left. Since Ken and his window tint company works out of Coggin Deland Ford, he has caused Coggin Deland Ford to get a negative review. Ken Nestor and his terrible service he provides at Deland Auto Cleaning and window tint has lost a customer and stained Coggin Ford of Deland in my mind!

winstonsr

4 de ago. de 2012

The sales process was extremely good,Paul Parisi and Pete Martinez was very helpful in setting up and understanding how to use the computer system.

tomdavis0214

1 de ago. de 2012

The staff at the dealership was very helpful, friendly, & courteous. We were greeted as soon as we got out of our vehicle. I had already talked with Tony Perez & he knew we were on our way from Jacksonville to look at the vehicle we purchase. Tony was very helpful, courteous and very knowledgeable he helped us to trade in our Chevy Silverado for a smaller more fuel efficient Nissan frontier. Would definitely deal with this dealership again.this is just

msi1953

12 de abr. de 2012

This is the second time in the past year I purchased from Duane Lee..He is very friendly honest and not pushy at all. Would recommend Deland Ford and Duane to anyone

pebbiedoss

20 de mar. de 2012

Paul C. was very knowledgeable and pleasant. There was no high pressure sale. He is very accessible if I need a question answered. I would definitely recommend this dealership.

judy donivan

6 de mar. de 2012

the sales people at coggen treat people with respect Karl King listen to what i had in mind and knew just what i was looking for and was helpful in explaining things i did not understand about the car i was interseted in im very glad i bought my car from coggen need a car again ill be back thank you J Donivan

Jane England

16 de feb. de 2012

Our sales person, Tony, kept in touch by e mail and telephone in a friendly, but never pushy way before we saw the car we were interested in. Once we went to the dealership, the car was as advertised and a real beauty. Tony was helpful and very nicely mannered. We would have no problem calling him for help with the car or returning in a few years to buy another car. He knew his cars very well, and came across as a friendly and interested person.

catkipp

21 de dic. de 2011

Paul Parisi was a pleasure to work with. He went above and beyond to help us get the car we wanted. We love it!!!!! He was very professional and efficient and we will definitely be back to do business . We are truly customers for life. We purchased a 2003 Mercury Sable LS Premium Maroon. Love the color , love the ride, love the features and love the price. It was a one owner with only 64000 miles on it. We did a little personal touches to it to make it our way but nothing major. Gas mileage is not bad at all for a luxury ride. I would definitely recommend this dealership to my friends and family. Thank You,St. Augustine, Fl.

zumalou

4 de dic. de 2011

Duane Lee was an excellent salesman. He was willing to listen to what vehicle and options that we wanted. He was able to find the vehicle and had it for us in less than a day. When he delivered the vehicle, he spent hours with us going over the vehicle and the My Touch system. He gave us his cell phone number to call him at any time if we had more questions. Mark Allen is the finance manager at the dealership and was able to secure an additional $1500 rebate from Ford/Lincoln for us, as well as a loan at a great rate. Larry, the manager, was available and part of the whole process from start to finish, answering any questions that we had. They made an appointment for our first servicing before we left. Over all, it was a great sales experience.

wtberry

17 de nov. de 2011

Drove 150* miles to this dealer based on a firm price given over the phone. When I arrived at the dealership and proceeded with the purchase, he had increased the price. He didn't tell me, I had to find it on the declarations sheet. Terrible customer service!!!

bobndi1018

19 de sep. de 2011

Went to dealership for service on my 2009 MKZ, Dawn was the service manager and was fantastic in taking care of me. I had a few minutes before my rental car was being delivered so I wanted to look at the new Lincoln SUV. Dawn set me up with Paul Cianciotto so I was able to test drive one. I ended up leasing a brand new 2011 Lincoln MKZ. He was very informative, professional, and friendly. Best experience with a car dealership.

Nancy Wagar

19 de sep. de 2011

This is the second SUV we have purchased from Karl. We always feel that he is out to give us the best purchase price and accessories package for our money. We feel confident that Karl is dedicated to finding the perfect vehicle because we have special needs in a vehicle. My husband is disabled and needed a hand hold on the drivers side. Ford is not offering them on this years(2012) model He went out of his way to see if one could be installed. We were lucky that the service department was able to install one for us. We also needed our hitch moved to our new vehicle to carry his electric wheel chair. Karl coordinated with a company that installs hitches so we just have to bring our current SUV down and they will attach it to the new car. Great customer service!

englert

3 de ago. de 2011

Very unusual.......We bought the MKS had a good price great service and drove off into.......on our trip we were traveling eastat70mph and had a head on collision with a west bound who jumped the median (I-10).... the car (MKS) safety and construction saved our lives! it was totaled the front end disappeared....Long story short We recontacted Jason to find us the same car...it looks like he has and we're working on MKS "2" GREAT SERVICE!

daezee44

2 de ago. de 2011

Overall our experience was very good. I definitely would recommend Coggin Ford again. The only thing I would say was not very professional is the way Pete was dressed. When he came out to meet us he looked like a mechanic, and he even had a ball cap on, and we questioned if he was a salesman or not. The next time we came in to have the vehicle detailed he was dressed the same way. The other salesmen were dressed as you would expect a salesman to be dressed with nice slacks and polo shirts....and no hat! Thank you,Charles Lockwood

rhagen27

25 de jul. de 2011

Iam very very with Deland Ford because they went out of their way to help me get the truck that I was looking for. It was great.

msi1953

9 de jul. de 2011

Jeff is fantastic...I can always depend on the service department and the outstanding customer service Jeff provides...I even take my non ford vehical to him.. Thanks Jeff

datona13

5 de jul. de 2011

These two men Paul C and Paul P made my experience at Deland Ford so comfortable and I really appreciate them for doing so. Buying a new car can be very stressful and they totally took the stress out of the deal. They were so informative and helpful. I was leaning on going away from Ford and they pulled me back around and showed me why I needed to stay. I love my new edge!!! Thanks you Paul and Paul you guys Rock!!!

mnelman

24 de may. de 2011

Paul listned to our needs and showed a genuine interest in helping us find the truck we wanted. There was no pressure and he was the only dealer out of 3 that was willing to either meet or beat the other dealers final price. The finance manager was extremely professional and again, there was no pressure to get anything we didn't need or want. As we tend to keep our vehicles for a long time we don't have alot of experience with dealers but this was definitely the best experience we have had.

msi1953

6 de may. de 2011

I have been dealing with Jeff in Service for years and the guy is truely outstanding. He is the main reason I went back to this dealership when shopping for a new truck.I hope the owners of this dealership know what a great employee they have there..Just purchased a new 2011 F150 Lariat from Duane in sales, and he is very low key and never pressures you with the typical care salesman lines..Will probably get my wife a new care there in the next few months..

Bob Dion

19 de mar. de 2011

My original intent was not to buy a truck, but Kevin was extremly helpful. He showed us the truck I wanted and dealt with us in an extremly helpful and knowledgeable manner.Looking forward to working with Deland Ford in the service of the new truck.Thanks Kevin

scott0381

23 de dic. de 2009

my truck was recently towed into deland ford and they had the truck for over a week and they still did not know what was wrong with the truck, they assumed that the truck needed cylinder heads and gaskets but i never lost any coolant at all and the truck never overheated!!! the engine was hydralocked and they said they were 100% sure it was coolant in the cylinders********* WRONG********** the #2 fuel injector was stuck opened and it was filling the cylinders with DIESEL FUEL, i was confident that they were wrong so i immediatly took the truck to another dealer and the truck was back on the road in lees than 24 hour after replacing the injector!!! I WILL NEVER GO BACK TO DELAND FORD FOR ANYTHING AND I DEFINATELY WILL NOT REFER ANYONE TO THEM, THAT IS NOT HONEST BUSINESS AT ALL!!!!!

derrickjay

14 de ago. de 2009

Great service. Patient salespeople who were very helpful. They made the experience pleasant. The finance manager was friendly and helpful. Overall it was a great experience and I was able to purchase a car at a great price. I would recommend this dealership to friends and family. I plan to purchase from this dealership again in the future.

manningclark

7 de ago. de 2009

Jimmy guided me through my first Internet purchase. Although he provided some great pictures of the vehicle he offered an honest and accurate appraisal of the vehicle that the photos did not show. When I saw the vehicle it was exactly as he described. It was a pleasure working with Jimmy.

wolf5956

15 de sep. de 2006

This dealership Has treated us very bad, we have received 3 or 4 cars/trucks from them, and I have got work done there, but after the new owners took over, we have had no luck with anyone there, if you want to get RIPPED-OFF...then Please go there. We will never buy or send anyone there again. Bill Morgan

Amy

23 de may. de 2004

We bought a 97 Explorer in March 24 2004, (as is) and thinking we were getting a great deal and that a dealership like Deland Ford wouldn't sell lemon cars. They lowered they cost for us and did everything they could to get us into a truck. 2 weeks later we noticed the SUV had shimmy to it when going over 40 miles per hour. Took it in and had that fixed. It is now May 21 2004 less then 2 months later and we have just made our 1st payment. This weekend we took it in because it kept overheating still had the shimmy to it, the transmission is slipping and the check engine light was still on almost since we bought it. We were told by the service dept that we would have to pay over 1000.00 to fix these problems. I went over to the used car dept. asking them why would they sell a car that really shouldn't have been sold. Kevin the used car Manager told me that I should take it to some one else and get a second opinion. I stated to him that he sold me a lemon and I would never come back here again. Kevin told me that that was my prerogative. We did take it to someone else and found out that these problems had been there way before we bought the SUV and even to the point of the spark plugs are rusted. <br><br> I would never recommend someone going to Deland Ford Used Cars and Trucks; they sell lemons and dont stand behind the cars once they are sold. They wash their hands of you and the Cars and Trucks once you drive off their lot. We were taught a 10.000 lesson, one which I can only try to write this hoping I can save someone else the headaches we are now going through.<br><br>From an Orange City resident who use to buy SUV like Expeditions and Explorers from Deland Ford who will now drive to Daytona to Purchase our vehicles.<br><br>______________________________________________<br><br>CHANGE OF MIND.... We did talk to someone higher up today. He understood what we were talking about and made it right. We believe in spending our money in our home town. Because everything was made right we will continue to shop for our cars and trucks at Deland Ford. <br><br>Thank you so much Deland Ford<br><br>I wish other businesses would conduct business like Deland Ford and do what they can to satisfy their customers.