Jane Gallagher

19 de dic. de 2015

The service was great, it was quick and efficient. I have been dealing with the service department for several years now and have always been satisfied.

Glenn Perrell

18 de dic. de 2015

My Fusion Energi purchase has been a positive experience from the beginning. I was unsure of the benefits of a plug in hybrid so I took advantage of Ford's two year lease program. My ownership experience has been pleasant surprises all the way. The dealership purchase was no hassle, my first scheduled service was free, (thank you), and the car is everything I enjoy about driving.

Laurie Kandel

17 de dic. de 2015

the sales rep, Ishmael, was very attentive and considerate. Betty, in financial dept, was extremely helpful and competent.

Charlene Sadler

15 de dic. de 2015

Gary was great as always. Got my oil change and other thingsdone fast. Don't change a thing!

John Yerger

11 de dic. de 2015

I was promptly written up and the service was completed while I waited. I was in and out in about an hour and a half. No dramas.

Ferrer

10 de dic. de 2015

Tyson Roberts was absolutely amazing! He helped me so much! I didnt end up buying the car because I was just shopping around but I definitely will come back to Colley Ford and will recommend him to all my friends and family.

Aferrer

9 de dic. de 2015

Tyson Roberts made my buying experience wonderful. I would have never thought a salesmen would help me as much as Tyson did. He's truely a genuine guy and will make sure you're happy with your vehicle.

Richard Myatt

9 de dic. de 2015

I was hoping to purchase the car through my small business (sole-proprietorship). However, this would have changed my interest rate, as my business had not existed long enough (1.5 years). I found the sales people to be kind,nd they made every attempt to assist me in the best financing options. The process always takes longer than I would like, but it is a major purchase. This is the second car we have purchased at Colley Ford. The last one was purchased when the dealership was on Citrus in Covina, 30 years ago. I absolutely love the Fusion. It has all the conveniences I need. No more cell phone tickets. Everything is done with a voice command. They are great people over at Colley. Attempts were made to sell me extra features, but there was no pressure. I gave up a Saturday afternoon to get a great car.

Kaiservond

9 de dic. de 2015

I want to thank Tyson Roberts for helping me find my perfect vehicle. I drove off in a 2015 Ford Mustang that I have been looking for. This guy knows so much about Fords I figured Ford was his last name!!! All seriousness, thank you Tyson and the crew at Colley for hooking me up.

kaiservond

8 de dic. de 2015

I want to thank Tyson Roberts for helping me find my perfect vehicle. I drove off in a 2015 Ford Mustang that I have been looking for. This guy knows so much about Fords I figured Ford was his last name!!! All seriousness, thank you Tyson and the crew at Colley for hooking me up.

Filly 23

8 de dic. de 2015

Just purchased a brand new Mustang and I absolutely LOVE my car! I got an incredible price and was in and out... No haggling, no hidden fees, no bs. My sales guy Tyson has got it going on, what a great experience! I'll be back for my next upgrade for sure! Thanks Tyson and Colley Ford!! I'm cruising in style ??

alexander

8 de dic. de 2015

The people I encountered were all fantastic. The internet sales were friendly, pleasing to talk with and in the parts and service department were helpful and most of all they were all sincere in giving us a good deal and service.

Jeremy Amor

7 de dic. de 2015

The staff here is always amazing. They always try to go above and beyond expectations and have even went out of the way to buy my son some toys. This time was no different as they had to get our new fusion from a different dealer so that we could get the color my wife wanted. So many thanks to everyone who helped particularly CJ Colley.

Daniel Padilla

4 de dic. de 2015

amanda, the salesperson, went out of her way to assist us in purchasing the car. there was no pressure selling and she was very patient with us.Mr. Dale Hopkins was easy to do business with. like amanda he tried his best to accommodate our options etc.

Cindy Blank

3 de dic. de 2015

Service is always great and the people are always friendly.

Duane Schelbauer

1 de dic. de 2015

I have always found Colley Ford personal to be curtious and professional. I take my Ford products there for repair and maintenance and am never disappointed.Duane

Paula Alexander

1 de dic. de 2015

Always a great experience. The employees at Colley Ford are always so helpful and friendly.

Irvin Thomas

1 de dic. de 2015

Service fast and courteous.Responded to appointmentquickly.

Karen Davis

27 de nov. de 2015

Colley Ford helped me come up with a plan of action that met my needs and my budget. Thank you for helpful and considerate approach!

John Carhart

26 de nov. de 2015

The staff was nice and friendly but something now is leaking from my truck so I need to bring it back it.

Jerry Lockwood

26 de nov. de 2015

They did a good job of taking care of my car in a timely manner.

Allan

24 de nov. de 2015

I had to bring my 2012 Ford Focus back twice to get a problem fixed. You replaced the battery, and subsequent to that I kept getting "low battery" warnings. I brought it in, and you said you couldn't reproduce the problem and returned the car. Fortunately it didn't seem to affect driving. Still, I had no trouble triggering the warning, so I brought it in again when I needed an oil change. This time you said it was a bad battery that had been installed. Didn't you check the battery the first time? How about when you installed it? At least your customer service is great.

Anthony Smalling

24 de nov. de 2015

The first person I talked to was Betty on the phone, then Ken when I got there at Colley Ford, and Corey put the deal together. I don't have excellent credit so it was challenging for Corey to get the financing for me. But he was able to do it. I needed a vehicle and these 3 people were able to make it happen when I didn't think it was doable. Thank you very much for all your hard work.Tony S.

Carol Christine

18 de nov. de 2015

The staff was helpful. They are not perfect, but they do wish to make your experience a good one.

Veronica Gonzalez

16 de nov. de 2015

The service was great and timely. I will definitely come back, already recommended this dealer to husband to get his car serviced

Desiree10

14 de nov. de 2015

We went to this dealership with the intention of being shot down again on what we needed/wanted. We needed a lot of help and someone willing to work with us and 2 other local Ford dealerships gave us the run around and the other stopped communicating with us altogether. It was frustrating, we came here, looked at a car we liked, gave them our situation and they made it happen and told us everything up front. I will definitely be going back when the time comes for a new car and I will be recommending them to many others as well. To Cameron, Tyson, Cory, Charles and Norma thank you all so much for being so pleasant and kind.

mkramer128

13 de nov. de 2015

There are much more friendly dealers that will make you feel like they appreciate you as a customer. If you do not have an appointment, they just ignore you to find others in line that might have an appointment even if they arrived after you. Even when you go to a restaurant with a reservation, everyone waits in line to get to the hostess.

Andrew Blaine

13 de nov. de 2015

I purchased a C-Max after getting the opportunity to test drive the other plug in hybrids we had been considering. Our sales consultant, Ken, was great to work with as we considered the different options. The whole experience of buying the car was a pleasure.

Jason Henry

12 de nov. de 2015

I was so busy with my job that I hardly had time to do anything but drive home, take a shower and go to bed just to do it all over again. The staff at Colley Ford were flexible, fast and honest. I got a wonderful deal without a fight. I felt that the men and women I worked with were that of substance and honor. I'm very happy!

Martin Gallegos

5 de nov. de 2015

Gary Woods was very helpful and explained all of what was needed for my car on this visit. He seemed very knowledgeable. The work was completed in a timely manner and I was kept updated throughout the process.

Linda Irigoyen-garzon

4 de nov. de 2015

I purchased a 2016 hybrid ford fusion. The service was good and the staff couldn't of been better.

April L.

4 de nov. de 2015

I bought my Ford Fusion at Colley Ford last year! The service was great . I bring my car to Service Dept. for oil changes and service . Everyone always so friendly .

Juan Rodriguez

27 de oct. de 2015

I purchased a certified used 2014 f150, the staff was really helpful with all my questions. And it was worth the 30 mile drive from my house for the type of service I received. Including a text later on that evening tanking me for my business and hoping I enjoy my truck.

TLJ

26 de oct. de 2015

Overall good. First service at this location. The showroom could use some updating. Service Manager great and helpful. Cashier doesn't smile, interact, or seem to like her job.

Irvin Thomas

24 de oct. de 2015

Quick and easy service Convient Appointment speedy dropoff prompt delivery

ealandrum

19 de oct. de 2015

Mundo was very helpful in the parts department. He did not have the exact part, so he spent a lot of time looking through extra bins to help me out. He was able to find the parts that were close to what I needed and they did the trick. I was so pleasantly surprised to find an employee from a professional dealership spend so much time to help me. He was very kind. If this is what the service is like in the parts department, I will definitely come here to buy a vehicle. Tiffany was also kind and helpful when I checked out. Thanks Colley Ford!

Claudia Sosa-valderrama

18 de oct. de 2015

The staff that helped us was great . From Betty that initially greated us to Ismael, our sales person. The "closer" was rude and the Finance guy was abrupt and talked too fast, but other than that, it was a good experience.

Happy Customer

15 de oct. de 2015

Dealt with Nick Wilson in sales and he was great. He immediately understood what we were looking for and found it. No pressure "here's the car this is what I can sell it for" beat everybody else hands down this was all on the phone. In person it was no different, very professional everything was as he stated. The finance person was just as friendly and professional, she made it painless. During delivery Nick explained it all and made sure we understood all we needed and were comfortable. Called a couple of days later to make sure we were happy and to see if there was anything else he could do. Would not hesitate to call him again for another Ford.

A Rod

15 de oct. de 2015

Dealt with Nick Wilson in sales and he was great. He immediately understood what we were looking for and found it. No pressure "here's the car this is what I can sell it for" beat everybody else hands down this was all on the phone. In person it was no different, very professional everything was as he stated. The finance person was just as friendly and professional, she made it painless. During delivery Nick explained it all and made sure we understood all we needed and were comfortable. Called a couple of days later to make sure we were happy and to see if there was anything else he could do. Would not hesitate to call him again for another Ford.

Sylvain Muizon

14 de oct. de 2015

I was very happy with my experience. The dealership staff was very professional and personable. They also were very upfront about all the aspects of the purchase.

Broox Robb

13 de oct. de 2015

Everybody at Colley got my vehicle in and out within a couple hours. Much quicker that I was expecting.

M. Hughes

12 de oct. de 2015

The staff was friendly and knowledgeable. In purchasing my new car, I had a lot of questions to ensure I was making the right choice. The staff was patient and answered all my questions, suggesting a variety of Ford models to best determine my wants/needs in a vehicle.

Ahmed A

11 de oct. de 2015

Everything was nice and went smooth, only problem was the long wait to do an oil change. I do believe that 4 hours of wait to get my car oil changed seems too excessive. I was told it would be 3 hours initially since its a Saturday but even with that you can't say that the length of time is still reasonable?

Mark A. Coyle

9 de oct. de 2015

This is the third car from Colley in 7 years or so. To be honest, I didn't like Colley Ford because we had a bad experience in 1997. However, things change and now I wouldn't go anywhere else. I'm glad to see that Matt is back as he was very helpful but Nick truly put up with me and was great through the entire sales process. Nick was percistant and was there every step of the way. I hope Ford recognizes him for what a great salesperson he is. It was also great meeting C J Colley.

A. Rodriguez

1 de oct. de 2015

Purchased a 2015 Edge, had looked at couple of other dealerships and some on-line. Nick was great, asked what I wanted and then went looking and within 10 minutes called back and had found a couple of vehicles. He had great pricing which made the choice between the two vehicles easy. At the dealership things were pretty straight forward, discussed my interest in a couple of the usual extras ( extended warranties etc) very reasonable prices and the deal was done. A couple of follow up phone calls from the dealership to make sure we were happy and that things had been done and explained properly. So far a very pleasant experience and can highly recommend you call or go in and see Nick Wilson.

Kristofor Masson

29 de sep. de 2015

I leased a Ford Fusion. They helped me get into a vehicle that is not only affordable but is very nice!

Maureen and Paul Coccaro

16 de sep. de 2015

We have recieved the very best service in several cars we have gotten from your dealershi..The staff is always pleasent is works with getting us the best deals possible.....Its always a pleasure to come to Colly ford which we will again in the future the new Ford Edge that we got is a very safe and sporty looking vechile....Just love it.....

Anthony Espinosa

15 de sep. de 2015

I had the most amazing experience buying my 2016 Ford Fusion with Nick Wilson at Colley Ford in Glendora, CA. He started helping even before I got to the dealership by e-mail. He went above and beyond to satisfy me. His manager Corey Davis also went above and beyond to get me the deal I wanted. Overall I would highly recommend Colley Ford in Glendora, CA to everyone.

GSchafer

15 de sep. de 2015

They could have charged me when my transmission went out but instead they did all the work and supplied the parts free. This was due to a recall, but I had not heard of it. So they could have taken advantage of me but did not. They were polite and accommodating.

GSchafer

14 de sep. de 2015

They could have charged me when my transmission went out but instead they did all the work and supplied the parts free. This was due to a recall, but I had not heard of it. So they could have taken advantage of me but did not. They were polite and accommodating.

Michael Starr

14 de sep. de 2015

I had my 2012 Fork Focus Titanium serviced at Colley, and the service person was very kind and helpful, and my car was ready when they said it would be, and I was quite happy with the service people, and the service I received.

Nancy French

13 de sep. de 2015

Eric Rickett was most helpful and kind and did a fantastic job!!! He answered all of our questions and was very informative. Thank you, Eric!!!!

Corey Arhart

12 de sep. de 2015

We arrived at the dealership 5 minutes before closing. There were no more customers on the lot. A salesman came out right away - Tyson. He was awesome! He was ready to go home. He was extremely helpful. He let us test drive an Explorer. He then took my info to qualify me - The Ford finance was gone already. He said he would call me back by 9 the next morning. He called me right on time and told me that that I was approved!!! At that time I decided to go for a Fusion. Tyson was very knowledgeable. He answered every question I had on the spot! From Tyson, the sales manager and Norma in finance these guys are EXCELLENT professionals!!! Norma in finance was Awesome! Not to mention we came on Labor Day so you fed us as well!Great experience!!! Top notch dealership! I will recommend them to everyone I know!!

Annette Hutchings

7 de sep. de 2015

Staff was great. Helped me stay within budget and I got a car I love!! My husband and I always go to Colley for our cars. This is number 6!

Frank Kogel

2 de sep. de 2015

Colley is the most customer service oriented dealership I have ever worked with. As a fleet supervisor for a major utility contractor, I deal with many different dealerships, everyday. Colley is head and shoulders above the rest.

Richard Collins

31 de ago. de 2015

Was very happy with Ismael's and Tyson's service. They were very friendly, helpful and absolutely no pressure. It was a great experience when buying my Edge. I would definitely recommend Colley to anyone that asks. Please thank Ismael and Tyson for us.

Holly Haug

29 de ago. de 2015

It took me months to make up my mind (after years of no car payment). I was impressed that my sales lady did not pressure me or bug me to make a decision. When I finally did, I went to her, as I promised I would, and we made a deal. The finance manager was fantastic, too. It felt like a visit with a friend rather than a big time business transaction and that appealed to me greatly.There's a lot to be said about a family owned business in the neighborhood. Lastly, I feel extra good about buying American in these hard economic times. It helps to keep our people working at the car company that did not need a bail out from US!

Martin Zampiello

28 de ago. de 2015

Everyone was very helpful , and I'am very happy with my new F 150.

Benny Garcia

27 de ago. de 2015

I purchased a 2015 F-150 XLT. The service was AMAZING, from my first interaction with Amanda from the internet inquiry I submitted to the in person test drive and purchase with Nick. They both took the time to really try to understand my needs and budget to get me into the perfect truck for my needs and wants. Amanda was great and very responsive and answered all questions via email or text which I thought was extremely helpful with my schedule. Nick was outstanding, he really took the time to find the best truck for my budget and my needs and wants. Nick went out of his way to make sure we had the best deal and best experience possible. I would HIGHLY recommend all my friends, family, and others to Colley Ford and to Amanda and Nick. Thank you all for the best car experience my wife and I have had purchasing a new truck!

Keith Jones

27 de ago. de 2015

Ordering my vehicle was very easy and a pleasurable event. Jim Keen was a low key no pressure salesman, which I liked, and was responsive to my calls and emails. He kept me apprised of the truck delivery schedule and I always had the feeling he was keeping track of my order. Once the truck came in there was a paint chip that occurred during transportation and Colley fixed it flawlessly. The tank was filled and I love the truck. Thank you.

Danielle Chavez

27 de ago. de 2015

I had such a wonderful experience with colley ford I was helped with every question I had

Jonathan Pucci

21 de ago. de 2015

Excelllent Job!! My truck looks greatThe people who were involved obviously cared about my Truck and treated it as if it were their own.Thank You

Adam Binder

21 de ago. de 2015

Robyn AND Myles were very professional, knowledgeable and friendly.I certainly would go back to buy another vehicle from them in the future.I would also highly recommend them to anyone else looking for a new vehicle.ThanksAdamGeneral ManagerBinder Metal Products, Inc.800-233-0896

Peggie Mitsky

20 de ago. de 2015

I called CJ because he is a family friend after having problems with the service department. I scheduled "The Works" for both of my vehicles on the website then received a call that they couldn't service my vehicles as scheduled. I also asked about scheduling service for a power steering recall I had received from Ford and was told you didn't have parts and wouldn't get them for several months. I then took both vehicles somewhere else for the equivalent of "the Works and they informed me that the oil cover was missing from my Fusion. They said it wasn't really necessary to replace it but perhaps the last person to change the oil failed to replace the cover. The next day, my power steering went out in my Fusion as the recall notice said might happen. I called CJ to report my experiences and he immediately told me he would pick up my Fusion and replace the oil cover and check out the software for the power steering and order parts if needed. CJ picked up the car, replaced the oil cover, checked the software for updates to power steering and found out no parts were needed. He had the car washed and returned it. I was SO pleased that CJ took good care of me. He is a gem!!

Richard Johnson

14 de ago. de 2015

very good car shopping experience. we took our car in for service, and while picking it up. the salesman approached me while i was waiting for my wife, and was looking at the new Focus to sgood shopping experienceee the size. He let me sit in it, explained the car to me. I ended up driving it home.

Sharon Condon

14 de ago. de 2015

When we first arrived we had problems with finding a sales person to help us. My nephew went to the desk in the showroom and requested a sales person to help us. We were please with sales person. I felt it took to long to close the deal, since I was writing a check in full. We are please with the staff at Colley Ford.

Mustang madness

6 de ago. de 2015

I am extremely happy with the sales and service at Colley Ford, they did not pressure sell me, like many other dealer do. The sales staff and management were very helpful and knowledgeable about the vehicle,and the options and the rebates that were available, I got the best price available and the exact car with the options I wanted. I would defiantly recommend and buy my next car from Colley Ford.

bgoodwin904

6 de ago. de 2015

I recently had a need to purchase a large vehicle because of a recent addition to the family. I went to Colley and met with Nick first then Ken. They both are exceptional and extremely helpful They helped me make a smooth transition from a recently purchased Explorer to a new Expedition. I am a very demanding customer and they insured all questions and concerns I had were addressed. I cannot recommend Colley enough. They are truly a 5 STAR dealership in my opinion.

D.B.

25 de jun. de 2015

After multiple visits to this dealership to have the same problems fixed, and being told different stories as to why it can't be done; I am done with them. The whole point of customer service is to first stand behind your product and find a way to fix the problem(s) and satisfy the customer.. Colley Ford and Mr. Larry France do not believe in those principles. Different excuse each time I visited as to why it cant be done, not trying to come up with a solution. I will go out of my way to discourage anyone from doing business with this dealer either buying a car or having service done.

Dcordova

18 de jun. de 2015

It was my fist experience buying a car, the sales person made it very easy for me to understand. He explained every single function of the car, he gave us an explanation of all different models and designs for the SUV I was trying to buy. He was very patient and helpful with us . I didn't fell any pressure to convince my self that the car I selected was the car that I was looking for. I am very greatful and satisfied with Colley Ford because all staff are very knowlegable and experienced about their career. I am VERY HAPPY WITH MY NEW FORD SUV ''EDGE".

Ovaldriver

16 de jun. de 2015

Great experience with online info request. Reply by phone. Salesman called shortly after.No pressure, great service in Sales, Financing and the Service Department.Thanks!

Melinda&Wayne

15 de jun. de 2015

Ordered the truck thru Colley Ford. When it arrived, it was gone over with a fine tooth comb by the prep tech to make sure it was perfect. When we took delivery, it went very smooth. Charles was very through, and knowledgeable about the specs, and operations of all of the equipment. Kudos to the entire staff, including the GM, finance, and sales! I will highly recommend this dealership to all, looking for a Ford Vehicle!

f150dream

28 de may. de 2015

Matt and Amanda were great. Very knowledgeable about the F150. Answered all my questions and got me the truckI wanted for the price I wanted.

GD

21 de may. de 2015

Long wait time, but I think that is normal buying a new car. Friendly and we got the deal we requested. The car is awesome.

Rupesh

8 de may. de 2015

Our experience with dealer started off nice with the help of Amanda the sales person but then as the night progressed and it came to make the deal things got shady and I almost walked out of the finance department. I had started off doing extensive research on the Ford that I wanted to buy and then put in a request through TrueCar.com to get the lowest price. TrueCar did their job and I got three quotes from TrueCar dealers. All seemed legit and one was almost too good to be true. The quote stated 'your Guaranteed Savings Certificate' and the price quoted by Colley Ford was $4052 below the MSRP for the 2015 ford Explorer base model that I wanted. The good thing about TrueCar.com is that you take the price quoted and go to the dealer so that you don't have to haggle. What you see is what you get unless you choose to get other options once you get there and then it's between you and the dealer.My goal was to get what was on my guaranteed email price. We get to the dealer and the car is already pulled up for us to test drive and the salesperson 'Amanda' is real nice also. We test drive two cars and then the family feels that the one we test drove first is the one. So we go into the office.Amanda takes my credit information and then starts off my jotting down some numbers and asking how much I can afford. The initial figures were way off course so I quoted some realistic figures. I also said I didn't need anything extra that was listed on the sticker like LowJack and Anti Theft.Anyway, then we walk over to the waiting area while Amanda goes to the Sales Manager for the usual crunching of number. All the time I'm thinking that besides my credit and the price that was already sent to me what's there to crunch. After a while Amanda brings over the Sales Manager and he has a paper that says 'Ok Deal'. He shows me a few numbers and says that they can give me x amount for my trade and then with my down payment the total per month is below what I had asked for so congratulations and shakes our hand. I ask the question 'What's the price of the vehicle'? Then the sales manager 'Pete' goes and brings over another paper and starts going over the details but rather fast. I question the details and he had quick answers. I question the price quoted on the email verses the price being offered and again he tries to show me that I was paying less then what was originally quoted which was not even close. He was pushing me into a lease and said that he leases all his cars etc. etc.. No mention of buying the vehicle even though I had asked a quote for both. They had already showed me that my credit was in the top 3 tier which I know meant that I could get 0% financing. I was putting down $3000 plus a trading worth $4750 based on their quote. This alone would have brought the car to the affordable range I was looking for and the monthly price I wanted to pay. Anyway I was told that they would pay the first month's payment and I would only have 35 payments left and that the monthly price included Maintenance, lowjack, anti theft, sirrus radio etc. I even said 'but I don't need all that' and I was told that it's included. Anyway, not thinking clearly I pursued to bring down the monthly total by a little and we met half way. Still to this point I was confused as to what I was actually paying for the car. Anyway we shook hands and waited for the finance department to do paper work. Already it was closing time for the dealer and we are just waiting.We walk in to the dreaded room. I'm still thinking that I'm smart enough now at age 48 to not get had when buying a car. Chris the finance manger greets us and starts to go over the details. He has my wife sign away the trade in and then starts with me so I can do the rest of the paperwork. The first error is found. Chris was not told about the dealer taking care of the first payment. Pete is called in and then he has Chris correct the misunderstanding. All is good so far.Chris starts printing papers and having me sign. First couple are okay and then the meat of the deal. I look at the selling price and nearly fall off my chair. The selling price is $37K plus. I'm trying to calculate in my head what's going on and thinking that can it be tax, license and all these things that have driven up the price? No. Items that I originally said I didn't want and was told they were included all had a price tag. Nothing is free and it's against the law I was told. Hey I thought adding things to a contract without permission is also against the law. I started getting cold feet here because I could tell I was being taken for a ride. I said the deal is off. Pete questioned why and said that they have all stayed late due to me so why am I backing out. He asked what it was that I didn't like. I once again showed him the TrueCar price that was sent to me and that this price being offered was way different. Almost 10K more. I can understand that the TrueCar price didn't include tax and license, however with a lease (which I was now agreeing to after the convincing and again not thinking clearly) you have Destination charges and also an Acquisition fee, doc fee etc. etc. Wow what an error by me. My brain started looking at the numbers and I just could not make heads or tails of them clearly. I asked that the Anti theft and the low jack be removed. They did so. This brought down the monthly price. Then I questioned the maintenance agreement. I was told that both Pete and Chris always buy the agreement as it covers everything, you are never up-sold etc etc. I asked if there was a cap to the number of times you can visit and was told no. Anyway, they sold me on that however did not have a English version of the details that they could give me that explained everything. At this point I was very tired and so was my wife and Son. They could not believe the hassle one needed to go through to buy a car. They also said that we should walk out.I should have listened to my gut feeling and my family. I continued the process and ended up signing the papers. At this point the joy of a new car was already down the tube. That night was a sleepless night and today on day three I'm still regretting I went to Colley Ford. I was looking for a honest transaction which I thought I would get after going through a TrueCar dealer.What's done is done and today I sent a letter asking that my maintenance plan which was worth $2810 be cancelled because you have 30 days to cancel. I'm hoping for a quick settlement.Here is what I suggest for anyone looking for a car.1) Do use TrueCar.com as I found it to be legit and it can help.2) do all the research on the exact car you want to buy3) go to the dealer with your TrueCar quote that the dealer themselves sent and ask that you get that exact deal and that you want nothing more or nothing less.4) Many people Lease and I thought I would try it out this time but remember it will cost you a lot more over the long run. Take into consideration the down payment you put. Make sure you calculate that into your monthly. For example if you put $3000 down then if you break that up into 36 months you've already payed $83 per month upfront. This is important so don't forget! Put down as less as possible and really it's not needed in a lease traditionally.5) Don't fall into the trap that I did and let them talk you into anything extra that you already had not thought about from the beginning and through your research. 6) Check every last detail before signing anything. Remember once you sign you are stuck. 7) if you lease or buy, negotiate the selling price of the vehicle to the price quoted on the TrueCar. Currently the TrueCar price is geared towards purchasing the car. I wish that I had stuck to that!Lastly, I'm not trying to bad mouth anyone with the details of my transaction. I can understand that businesses have to stay in business and sales people need to make commission. However I don't think it's right that you be sold on stuff that you didn't even know was part of the deal. Things should not be added without your knowledge. I want to try to enjoy my car now and hopefully I can after all this anger wears off. I'm sure that this family business has grown with honestly and integrity and I hope it continues to grow, however honestly and upfront costing for clients will go a lot farther than tricks of the trade....I'm sure much of this is my own fault and for not sticking to what I went in with but it's been a tough mistake to swallow. Thanks for reading.Rupesh K

bluesky10

24 de abr. de 2015

Everyone was so helpful and went over and above to help us with my new car.They were great! I would recommend this dealership for everyone!

Dontdoit!

23 de abr. de 2015

Decided to shorten my response;Oh well. So no discount, no rebate, nothing, I actually paid sticker for this. I am even co-workers with the salesman son. I have never felt so bad, and felt so wronged after buying a car, then after I purchased this one. Not even when I purchased a more expensive Ford the last time. I did get something off my last car and I should have just returned to the other dealership.

dukede83

23 de abr. de 2015

Didnt do the finance properly. Increased my monthly payment After i bought the car. after 6 months no proper paperwork was mailed to me regarding changes.

Hanna

21 de mar. de 2015

I have had the worst experience with this dealership and its employees. I bought a car the 26th of December and was told the only thing I had to qualify for the new grad rebate was make a copy of my transcripts to prove that I had recently graduated. The whole time I was negotiating I kept mentioning that I wanted to participate in the new grad rebate and wanted to know exactly how to submit the paperwork. None of the people I worked with would be straight with me about it and claimed they "didn't know" how I was suppose to go on about doing it even though the rebate was listed on Ford's website. Even when I was signing the papers with Gary he also said he didn't know and would give me a call once he found out. I was not contacted after over a month, and I finally decided to call back in late January.I called the sales consultant, Ken Steed, who had sold me the car and once again asked exactly what I was supposed to do for the college rebate. He told me I only needed to submit my college transcripts, which I did, and I called him a couple days later to verify that he received them. He told me that he had submitted all of the necessary paperwork and that all I had to do was wait for the rebate in the mail. This was 2/7/15. I then called back the 13th of March to check on the status of the rebate, which Ken said he didn't know, but gave me a phone number to contact for the status of the rebate. The number belonged to a random insurance agency which was not affiliated with Ford. Once again I contacted Ken and explained that he gave me an incorrect phone number to which he replied "oh, that doesn't seem right," and then gave me the number for Ford headquarters. I called to check on the status of my claim only to have them tell me that nothing was ever filed from that dealership for the vin number of my car...I explained to the representative that I had been working with a sales consultant (Ken) about how to go about getting the rebate and she said to contact either the general manager of the dealership or the finance manager, as they are the only ones that can actually submit the request for the rebate to Ford, and that she would even walk them through it if they weren't sure how to do it. I called the dealership directly and spoke with Chris on the 18th of March. He said that he would look into the matter and give me a call back. He did not call me back, so I called him on the 19th only to be told he wasn't available. I called the next day, the 20th, to have him tell me he would have one Cory call me about the rebate. I never received a call back. I attempted to contact the general manager, but the receptionist refused to connect me.I will be filing a dispute with the Better Business Bureau.

rsisneros

9 de mar. de 2015

I was very impressed with the customer service, The best yet when it comes to buying a vehicle...I now am a colley customer and I am now a fan of ford thanks for everything!

Maddiejay1

7 de mar. de 2015

Don't bother with this dealership, Nick and Corey are the most skittish people I ever met.Corey was so rude to my husband, he hung the phone up in his face, then after about 5 minutes Nick called us back wanting to see how every thing went. These guys are not men, just boys trying to be men. They where so childish they ran my credit 4 times, how crazy is that, my husband and I found this out when we went else where, thank God for that.Don't waste your time with these people.

andyw

1 de mar. de 2015

Talk about bait and switch. Went in with a written offer on a used 12 mustang gt. When I drove two hours after confirmation they put up a fight and even had the owner walk in and say to me it was wrong. Also he said he wouldn't want to sell be a car. Buyer beware.

KtFighter

16 de feb. de 2015

Well, first off let me say I just love my ruby red 2015 Ford Fiesta SE!!! The people down at Colley Ford provide a hospital environment. So why not 5 stars? I am not happy with the deal I got. Of course that is a lot on me. Here is what happened. During the sale Lojack was mention as "part of the deal." Those were my words and the salesman agreed. Lojack is in the car but it requires a $795 activiation fee!!! I would have never gotten it had I realized what I was signing for. Okay, I signed the contract, my bad. Second problem, the MSRP on my car was $17,910. My contract charged me $18,198.25. Recommendation: Purchase a copy of "Buying a Car for Dummies." I did everything wrong and this dummy made a very bad deal. I still have a great car though. :-)

rudy

9 de feb. de 2015

it was comfortable to purchase a 2015 Ford Explorer, salesman very friendly and it was on every detail that I was looking on my new car, great experience.

Dr E

2 de feb. de 2015

Coffee or a soft drink would have been nice. So many dollars in exchange for these is a good investment. However, overall experience was outstanding.

luckyred

28 de ene. de 2015

They work with you. And go up and beyond to answer my questions. This dealership have a great selection. The dealer was new but was down to earth. It made me comfortable to purchase a 2014 Escape

Mike

26 de ene. de 2015

Just bought a 2015 Explorer. Nick Wilson and Cory Davis are the best and easiest to work with! They were very friendly, professional and will definitely receive my business again in the future. If you are looking for a great car at an unbeatable price, Nick and Cory are the guys to talk to...they will go out of their way to get you into the car of your dreams!!!!

johnny5

18 de ene. de 2015

If you want an outstanding deal on a Ford visit this dealership. Cory Davis, Dave Meschon and Nick Wilson are the best.. These men are true professionals to say the least. Very friendly experience men..It was a pleasure doing business with this company.

cjg_64

12 de ene. de 2015

Ismael Gonzolez was extremely helpful with the purchase of my Escape. He was able to answer all my questions and made for a very comfortable experience.

Happy Customer

9 de ene. de 2015

Wouldn't think twice about where to go for a Vehicle. Robin did a great job helping us find the car we wanted. Charles took us through purchasing our car and gave us what we wanted. Drove off a very happy customer.

fandmmelendez

11 de dic. de 2014

Felt very comfortable and not under pressure, everyone in the office was extremely friendly and professional. We purchased a Ford F-150 and a Ford Fusion.

Nancyg11

7 de dic. de 2014

I admit shopping for a vehicle can be very stressful. I thank Nick and his girl partner..sorry I forget her namemade my shopping experience very easy, Nick gave me allinformation up front! no lies no surprises. I drove away with my brand newfusion happy I LOVE IT !!

Jesica Martinez

3 de dic. de 2014

My experience through colley ford was great, being a young couple and not given the chance with other dealers Corey did ALOT TO GIVE US WHAT WE WANTED!!!! I'm extremely pleased with the service and our new truck and would not hesitate to refer anyone to this dealership.

andrei.pulchritudoff

14 de nov. de 2014

Great sales experience with both jessie and Ismael. Jim also took care of us during our first service (vehicle add on's). Overall good experience

maryann.farner

7 de nov. de 2014

Of all the vehicles we have purchased and the ever so many dealerships we have dealt with, this was by far the most enjoyable. Our salesman and the internet manager were extremely friendly, personable and professional making the experience even more enjoyable. We will definitely recommend them and the dealership.

Ntarankow

3 de nov. de 2014

After comparative shopping for plug in and hybrids I was not sold on what was available by Honda, Nissan or Toyota. Doing further research and need for green sticker, I called Chevy and Ford. Tyson gave the friendliest and fastest service. He called back confirming sticker on magnetic color. After a drive and great salesmanship I left with a titanium package Fushion. I'm happy with this choice and able to take the carpool lane.

ginmil14

8 de sep. de 2014

I often dread buying a car. But Tyson Roberts was a great salesperson to deal with. He knew what I needed to know about the car and took his time showing me everything and answering all of my questions. I was able to communicate with him by text, which is such a great convenience to me. No pressure and he worked hard to get a great deal for me! I thought financing would be an issue - nope. I thought my trade-in would be an issue - nope. I loved buying my 2014 Ford Escape Titanium from Colley Ford. Go see Tyson Roberts!

EconomyCommuter

8 de sep. de 2014

I often dread buying a car. But Tyson Roberts was a great salesperson to deal with. He knew what I needed to know about the car and took his time showing me everything and answering all of my questions. I was able to communicate with him by text, which is such a great convenience to me. No pressure and he worked hard to get a great deal for me! I thought financing would be an issue - nope. I thought my trade-in would be an issue - nope. I loved buying my 2014 Ford Escape Titanium from Colley Ford. Go see Tyson Roberts!

dontracewell

25 de ago. de 2014

Buying a new Truck F-150 and was happy about the pressure and B.S. YOU ALWAYS GET FROM NEW CAR DEALERS. Colley made it a painless experience and will get my business again.

DedeMc

21 de ago. de 2014

What a pleasurable car buying experience. Great customer service. We Called ahead of time letting the dealer know what we were looking for and when we would be in. When we arrived the salesman had a few models of the Car were were looking for to test drive so we could decide what was right for us. We found the perfect car. Sealing the deal and completing the paperwork with this knowledgable team was hassle free. The salesman let us know we could call him at anytime with questions on the car and how to operate the many features. I have called twice and he was happy to assist and answer my questions.I recommend this dealership for your next car purchase.

Debbie Miranda

20 de ago. de 2014

I went through the internet sales team and they were very helpful. The visit did take a long while to complete because the team was helping me get financed, but they did a great job with that. They were extremely accommodating with that. If you do go through internet sales just know that it's a no frills department unlike the flashy showroom but in the end I'd rather have no frills and get a better deal. Everyone was friendly and very nice and I am super happy with my purchase. I highly recommend internet sales to anyone buying a car!

bluecrewgirl

20 de ago. de 2014

I went through the internet sales team and they were very helpful. The visit did take a long while to complete because the team was helping me get financed, but they did a great job with that. They were extremely accommodating with that. If you do go through internet sales just know that it's a no frills department unlike the flashy showroom but in the end I'd rather have no frills and get a better deal. Everyone was friendly and very nice and I am super happy with my purchase. I highly recommend internet sales to anyone buying a car!

Tinadigi

16 de ago. de 2014

Will never do business with Colley ford again. Was in one evening after work, Jesse told me what they would give me for my trade in, and promised $1000 off the price of used car I was looking at. Arranged my own financing the next morning came down to close the deal and suddenly the whole story changes. They won't give me what Jesse & mgr promised the night before and then told me the $1000 was off the regular price of the car, the sticker on the window was the SALE price!!! The most dishonest, underhanded, unethical thing I've ever seen!! Needless to say I walked out and didn't buy the car. A bunch of liars that will do or say anything to get you in the chair!! I must say robin originally helped me and I liked her a lot. She was helpful and honest. The rest of them are crooks as far as I'm concerned. Flat out lied to me. Beware!!

trevorjordan

25 de jun. de 2014

Internet sales team was great with no pressure (very, very important to me). Sales staff located my vehicle that was out of the area and had it delivered the following day for pickup. Very happy with the overall experience.

Westerngal3

3 de jun. de 2014

I just wanted to say this was one of the greatest car buying experiences I have ever had. We had great service from everyone we came in contact with from the second we stepped on the lot until we drove off in our new car. We have bought our 2nd car from this dealership and highly recommend them to all our family and friends. What a really great dealership this is and a wonderful group of people as well.

07hdrider

2 de may. de 2014

Called the dealer and spoke to Larry France to see if i could get my Fusion Hybrid in for routine service. He told me if i could drop it by and pick it up later he could get it done the same day. Dropped the car off at 9:30 am and it was ready by 12:30pm. Larry even got it washed for me even though they were pretty busy. You can buy a car anywhere, but the service department is who takes care of you long after the sale is completed.

kgoaliemom61

19 de abr. de 2014

Man, I hate to feel taken advantage of by a neighborhood company. Especially one that has such a public presence. Colley Ford bought my Ford F450 from me over a week ago. They gave me a partial payment and said they wanted to wait to pay the balance to me until they could verify that my name was on the title as the owner. On Monday, the KSR showed my name as the owner. CJ said he would pay me all but $1,000 until he could get the paper title. I agreed and was supposed to pick up a check yesterday. In the meantime, they had me jump through all kinds of hoops, sign a Notarized Lien Release & kept stringing me along, dragging out the sale for over a week. Now, CJ won't call me back, but sent me a text yesterday telling me that we can cancel the deal on Monday. What??? A text? I just spoke with the sales manager, Daniel, and he was condescending, rude, & obstinate telling me to "return their check and come get my keys." What??? Bait and switch much?Who does business like this? I'm concerned that these are unethical business practices. Colley Ford has had the truck over a week. I don't know what has happened to it in that week, not to mention, I've turned away other buyers in the interim. Smh. I'd like to avoid escalating this and seeking legal redress, but I have a Bill of Sale so I'm confused as to what is going on here.

amthemary1

13 de abr. de 2014

Went to Colley Ford hoping to purchase a new Ford truck..Attracted by an internet special price..After test driving the vehicle I was taken into the office to crunch some numbers and answer the usual ton of questions..The salesman and the receptionist all disappear into the sales managers office for a veeeeeery long time..So long that the other couple that was also being helped walked out..That should have been my first clue to do the same thing..After going back and forth with the sales manager about financing a new truck I decided that I was fine with a used truck..The truck was marked 19000...I was planning to put down 12000 so I thought this would be the easiest deal in the world to close...Boy was I wrong..After sitting in the office for another hour waiting for the approval I was taken into the sales managers office..Which desperately needs to be cleaned..I listened to his shuck and jive about how after putting 12000 down on a 19000 truck my payments would still be over 400 a month for 60 months..Im not a math major but even I know thats total crap..He then tried to say the truck was priced wrong and that because it was used that the warranty would be more expensive..All with a laundry list of other excuses..We negotiated a new price after I stood up to leave..Unfortunately I was blinded by my love for a bad xxx Ford truck..But my nightmare didnt end there..I was left in another waiting room..I think forgotten about..for another 30 minutes waiting for the finance manager..Still feeling totally taken advantage of and kinda pissed off I decided to give her a complete inspection even though I was told repeatedly at the dealer that they give each used vehicle a very thorough inspection and go over every inch to make sure everything is working and in great condition..After my double check I found a cracked headlight with condensation already inside..brake lights that didnt work and turn signals that also didnt work..So I was back at the dealer AGAIN fixing a truck that suppsedly had a VERY THOROUGH inspection before I bought it..Theres not enough space on this page to tell you how terrible my experience was..I still feel like I was ripped off and taken advantage of..The customer service sucked and the truck needed repairs..This was without a doubt the worst car buying experience I have ever had..And I will be sure to tell everyone I know not to ever buy a vehicle there because this is what they should expect..Its such a shame that a company that has been in the city of Glendora for so long will be known for deals like this..

judyrivo

3 de abr. de 2014

I noticed the friendly attention that Robin afforded us the moment we pulled into the dealership. Her courteousness and respectful attitude was what made me and my wife stayed longer than what I originally intended for this visit at this car lot. After the deal was completed, and the car delivered on Friday, March 7 by Robin, I went back to the dealership a few days later to ask for some items that were missing (number code to open driver's side door, rear cargo cover and net). The first one was handled by Jim at the service department. The cargo cover minus the net was provided by Robin and Nick. I'm so grateful for this assistance.

Roju

3 de abr. de 2014

I noticed the friendly attention that Robin afforded us the moment we pulled into the dealership. Her courteousness and respectful attitude was what made me and my wife stayed longer than what I originally intended for this visit at this car lot. After the deal was completed, and the car delivered on Friday, March 7 by Robin, I went back to the dealership a few days later to ask for some items that were missing (number code to open driver's side door, rear cargo cover and net). The first one was handled by Jim at the service department. The cargo cover minus the net was provided by Robin and Nick. I'm so grateful for this assistance.

DennisHenson

31 de mar. de 2014

The main reason I purchased my new Explorer at Colley Ford was the sales person, Charles Ball.I was actually at Glendora Chrysler Jeep across the street from Colley Ford looking to buy a Jeep Grand Cherokee and decided to take a look at the new 2014 Explorer and Edge for comparison.Charles started and ended with his "A" game. Without a doubt he likes his job and knows how to deal with people to make you comfortable, answer any questions and most of all to get you a price that's fair.The Dealer cut the price as low as he said he could go so my wife and I left without buying the car. The next morning Charles called with an additional price cut which got the cost very close to what I wanted to pay. My wife and I bought the car due to the extra effort Charles put into working with us and the sales manager to close the deal.I might have got a slightly lower price if I had kept looking at other dealers but never the attention Charles gave to us. To me if the sales team works this hard to make a deal then I feel the service and everyone else will work just as hard to take care of the customer when coming back for service.

kathiwest

29 de mar. de 2014

My first contact was with Amanda, very friendly & helpful. I received a call from Eric Stethem & who is TOP OF the heap WONDERFUL. He found exactly what we had been looking for! NEVER pushy. Listened, looked & found us a beautiful Ford Flex. I can't say enough nice things about our entire experience at Colley Ford. Eric even called me at home after the purchase. He is ONE OF A KIND! Jim in the service Dept. is also a gem. Colley should thank their lucky stars they have them. I'm 72 yrs. old, I've seen a few dealers, sales people & service depts. Colley Ford is TOPS!!!

Nacismo

26 de feb. de 2014

I was very please to hear Tony Riech was working at Colley Ford. I had a good buying experience dealing with him at Chino Hills 2 years ago. Tony was very professional and went above and beyond to ensure an awesome buying experience. Cory in financing Was also highly hospitable. I highly enjoyed the easy going and straight forward way in which they both handled the process. It definitely made buying a car less taxing. I will highly recommend Colley Ford to anyone I know, who is in the market to buy car. Due in large part to Tony's efforts I believe I have found a dealer I can do repeat business with.

Lamaya48

15 de feb. de 2014

The reason I gave such a high rating is because from the beginning of my visit to Colley Ford I received sincere greetings and amazing service, which extended throughout my visit! I did not feel pressured just reassured that my car buying experience was going to be spectacular and it was. I also witnessed other customers at the end of their car purchasing experience. They appeared to be satisfied content as well. They sales managers help were pleasant. The store was bright spacious and comfortable as we wait for the Sales Manager to get the approval for purchase. The only thing is I did not know that my credit was going to continuously be ran even after my purchase. I continued letters in the mail of credit denial. But just maybe the creditors office were late with their denial letters.Otherwise a very pleasant experience. I would and have recommended friends and family:)

Happy Camper

15 de feb. de 2014

The reason I gave such a high rating is because from the beginning of my visit to Colley Ford I received sincere greetings and amazing service, which extended throughout my visit! I did not feel pressured just reassured that my car buying experience was going to be spectacular and it was. I also witnessed other customers at the end of their car purchasing experience. They appeared to be satisfied content as well. They sales managers help were pleasant. The store was bright spacious and comfortable as we wait for the Sales Manager to get the approval for purchase. The only thing is I did not know that my credit was going to continuously be ran even after my purchase. I continued letters in the mail of credit denial. But just maybe the creditors office were late with their denial letters. Otherwise a very pleasant experience. I would and have recommended friends and family:)

lalo48

29 de ene. de 2014

Salesman Charles Ball was very nice. Dave Meschon GM sales was very supportive and Finance Lady Norma was very helpful. Keep up the good work.

Spemberton9

21 de ene. de 2014

Hands down best dealer I've worked with.These guys worked tirelessly to get me into the car I wanted. I will be a life long customer. Great customer service.

JohnFox5

19 de ene. de 2014

I have purchased many Fords over the years. All have been great experiences but this dealership by far was the best. Very knowledgable, weren't pushy, and acted with professionalism. The Colley family understands customer service!

SC Fan

19 de ene. de 2014

Best dealership I have been to. Knowledgable, service-oriented, and fair. I will be back!

ryan1975s

11 de ene. de 2014

Wow.... went to bout 8-10 auto dealers during decision process. Dealing with sales staff and managers at other dealerships during buying phase for new vehicle was so challenging. Nick (Internet Sales) was a welcome change from the high-pressure, uninformed people we had met at other dealers. The whole process from start to finish was made ridiculously simple and enjoyable. ...I know. . Not something you usually hear about auto dealers. Nick was cool, other employees talked to us for a while. .. sorry can't remember ur name bouncer/security guy (former occupation), even the finance guy at the end of the process made the final documentation easy. I love my new Expedition... It's crazy nice. Thanks Nick and Colley Ford

Alangutierrez

7 de ene. de 2014

Nice and respectful salesperson made buying a used car easy and also got the car at a great price. Really enjoying my new car thank you

Anony1

2 de ene. de 2014

Great car, great service when I arrived. Car was in better shape than expected. Only drawback was I was 3rd in line to get to Finance Dept so wait was an hour. Was holiday week end of year, so that is understanable.

Bajabullard

30 de dic. de 2013

I had to been to several Ford Dealers, but always came back to Colley due to their professionalism. Great price...let me think about it without any pressure or 50 annoying phone calls a day. Will buy all of my trucks from there from now.Tony Reich made my buying experience a pleasant one without all the games.

laurieb52

21 de dic. de 2013

We went to Galpin Ford because we heard it was a top Ford dealership - but didn't like it as we felt pressured to buy something we didn't like. We came back to Colley because everyone was friendly, helpful and knowledgeable. Chris did a great job of listening to what we wanted and helping us find the perfect car for us.

kellneus

20 de dic. de 2013

Tony handled the negotiations very professionally and was willing to meet competitive dealer pricing and provided Ford credit at a Rate equal to my pre-negotiated rate with Credit Union. The Internet service exceeded my expectations. Dan was also very informative and provided simple explanation of options and contract terms.

lichkingxsj

4 de dic. de 2013

He is really helpful and responsible. He answered my questions to the best he can and he also made me feel comfortable during my visit.

mykisa67

2 de dic. de 2013

Everyone was very friendly. There was no haggling over trade-in value. Mr. Lamas demonstrated a lot of the new features because I owned a 2009 flex- first one in my area. Mr. Lamas came in on his day off to do this which I appreciated very much.

dxrstrat

18 de nov. de 2013

I initially dealt with Tony over the internet as part of the USAA car buying program. Tony provided quick responses to my questions and assured me he could find the right vehicle for me. When I visited the dealership, Tony was very courteous and took time to explain everything about the purchase. The price he gave me in person at the dealership was the same he quoted over the internet. After agreeing to the terms, he sent me to Dan in the Finance department to sign the paperwork. Dan was very friendly and provided excellent customer care while walking me through the paperwork. When I came back to the dealership to pick up the vehicle, Nick was there to greet me and get me set up and on my way. Everyone I encountered at the dealership was professional and courteous. Overall, I had a great experience purchasing my new vehicle.

ohrmund

13 de sep. de 2013

The service was excellent but what really keeps me coming back is the complimentary shuttle service. What a great help to customers.Thank you much.

BECKYBOOP

18 de jun. de 2013

Worst experience! Told my daughter she was financed...not, needed her to fix financing, but neglected to tell her that, then called to tell her they were going to report it stolen! All she needed was proof of income! We took the car back and purchased at another dealer got a better trade in value on the old one and a kind attitude.

ColleySucks

24 de may. de 2013

We purchased a used car in March. I was trying to give the dealer the benefit of the doubt but can no long hold back. We had an AMAZING expierience with Dick Cortes and Lou he's truly a diamond in the rough. We were just looking and he took the time to show us the inventory and answered all of our questions. We decided to purchase a Ford Edge 2011/ used. Randy helped us with the paperwork that took 5 hours but we were happy. We noticed the people ahead of us were given two sets of keys and a full tank of gas. We asked and were told you're buying a used car we don't do that for used cars. We were also given one set of busted keys and noticed it didn't have keyless start as said on the sticker on the car. We were just so stoked to get a new car. I've always had Japanese cars and wanted to buy an american car. To keep jobs in america. As we were handed to Dan to sign the finance papers, he crossed our the mileage for our warranty and told us Randy didn't know what he was doing. We noticed a blemish on the mirror and was informed all of our issues will be taken care of the following week. I went down 7 days later and nobody knew what was going on. We were called back to re-sign the entire contract after a week. I spoke with CJ colley and was very hopeful, he told me he was sorry and to bring it back the following weekend. Within this time if we went passed 70 a sound would constantly ding, the blemish was still there, no keyless start, no sync, the volume on the radio couldn't go passed 11 and a busted vallet key. It was becoming a nightmare. we get there 7 days later a total of 14 days and numerous calls to find out that the keyless start system may void our warranty contract because it may or may not be a ford product. I decided to go home and think it over. Were on week 3 so i asked for the cash Value from CJ he told me he would get back to me and never did. I called Jim in the service department and was given an amount of $685.00. I asked CJ i would rather take the cash option and he told me you would only get $300.00 when they were issued a check from the finance company. After about a month the car was taken care of after many stressful calls that were dodged, bad days at work horrible conversations with Colley Ford crying over the phone and stress. They told me you were nice before and that they are doing me a favor because i caught their mistake. NIce is being happy with a great transaction, this was a deal from xxxx. We were so PISSED off and Dale told my Fiance to shut his mouth because were yelling. After a month most issues were addressed and i did get a check for $300.00 as GOOD WILL as it was put in the emails. I just called Dan about a week ago to ask about my warranty because as of last night it's at Upland Ford due to electrical issues. NEVER NEVER NEVER will i ever go back to COLLEY.. GO to Upland Ford!!! THank you DIck, Lou and Jim for your help... :) i have all emails to support this transaction

dj lx

29 de abr. de 2013

Great service! Make you feel like family. The service mgr. Even came out to thank me for servicing my truck there. Im telling my friends.

Jmvent

26 de abr. de 2013

We have been loyal customers of Colley Ford since 1993. Their work ethics, quality of work and world class customer service has been consistent which is the reason we keep on coming back for more than 20 years. We leased 1 car and purchased 6 brand new ones within the 20 years that we have been part of the Colley Ford Family. John Leyva and his awesome team has been taking good care of us (and our cars). We are hoping to keep on coming for many many more years.

scorecard

23 de abr. de 2013

To Colley Ford In Glendora, Betty, Dick, Dan, Dave, Dale, and Nick. My wife and I came into your dealership and were treated extremely well! I am John, and my wife is Eisel, she sold her Ford SUV and bought a pre-owned 2011 Toyota Camry, white. We just want to say that each and every one of you went the extra mile for us to get my wife into a good car. You really worked with her with payment and trade. I cannot thank you enough for making her experience so comfortable and easy. We will recommend anyone to your dealership, and thank you Betty for the "Thank You" card. You guys are excellent!!!!!!! A+++

John and Eisel

23 de abr. de 2013

My wife and I went to Colley Ford in Glendora and purchased a pre-owned 2011Toyota Camry. Betty, Dan, Dick, Dave, Dale, and Nick all did such an exceptional job. They were patient, polite, very helpful, knowledgeable, and informative. They all really went the extra mile to get my wife into a car she really likes and a payment that fits comfortably in our budget. Thank you so much for your excellent customer service. So friendly, all of you. I will recommend your dealership to anybody. Thanks again, John and Eisel.

Connie Gamble

15 de abr. de 2013

Best experience I have had when buying a car. I've been to a few other dealerships who tried the "hard" sale which made me very uncomfortable. Chris was great, very helpful, pleasant. The best part, I didn't have to deal with finance managers offering me "great" deals if I buy that day. I only dealt with Chris. He did all the work. All I had to do was sign when I was ready leave with my new Escape, which I really love. The rest if the Ford team were really great. I will definitely buy from them again. Thanks guys, for making a car purchase pleasant for the first time!

gfearon1

10 de abr. de 2013

Kudos for Dick Cortes at Colley Ford in Glendora, CA! When I told him on the phone what model car I was hoping to get, he came and picked me up in the C-Max Hybrid that he knew I would like, and I did like it--right away! Before he had me drive the C-Max back to Colley Ford, he explained thoroughly how the vehicle operated as a hybrid. He then made me feel at ease throughout the application process. Mr. Cortes introduced me to the pertinent department heads and instructed me on the timeliness for servicing, etc. of the vehicle. After I was approved for the lease, the C-Max was then washed for me, and Mr. Cortes then explained in more detail how the vehicle operated before I drove it home. Needless to say, I am now a happy lessee. Again, I cannot say enough good things about Mr. Cortes, the outstanding Sales and Leasing Consultant at Colley Ford. I recommend Dick Cortes and Colley Ford very highly!Sincerely,Greer J. Fearon

JGon

10 de abr. de 2013

As always, a great experience at Colley Ford. Everyone was helpful, sincere and went out of their way to make the purchase experience as enjoyable and smooth as possible. We will continue to recommend Colley to friends and family, as well as return there ourselves for our next purchase.

Flex kids

10 de abr. de 2013

Great experience, clean dealership, & excellent service.

FlexKids

9 de abr. de 2013

We had a wonderful experience purchasing our vehicle at Colley Ford. The facility was beautiful and the staff was knowledgeable and friendly. They had the BEST PRICE, inventory, & overall great service! We will definitely buy our next vehicle from Colley Ford.

AC

6 de abr. de 2013

I was so nervous buying a new car; however, Mr. Cortez made so comfortable and i felt in love with my Ford Escape... it was just what i need and looking for. Mr. Cortez made himself available even after I purchased my vehicle and gave me answers to my questions. He is awesome! Being a woman buying a new car is scary because some sales people can take advantage but Mr. Cortez was honest, sincere and was looking out for me. He is a wonderful human being! Thank you,

MikeS

27 de mar. de 2013

Had a trouble free experience- not an easy thing to do these days. Dave was great, he answered the phone and helped me the whole way. didn't realize that he was the General Sales Manager, but that is a big deal (I was told). Helped me find the car I wanted, worked out a great price, and the financing rate that Dan got me was better than my credit union. So far I have had the car for a week now. No problems with it, and they have called me several times to make sure I am happy. Its great to find that customer service isn't dead. Love the looks of my new fusion and I feel good about my buying experience with Colley Ford.

MichaelS47

26 de mar. de 2013

Had a trouble free experience- not an easy thing to do these days. Dave was great, he answered the phone and helped me the whole way. didn't realize that he was the General Sales Manager, but that is a big deal (I was told). Helped me find the car I wanted, worked out a great price, and the financing rate that Dan got me was better than my credit union. So far I have had the car for a week now. No problems with it, and they have called me several times to make sure I am happy. Its great to find that customer service isn't dead. Love the looks of my new fusion and I feel good about my buying experience with Colley Ford.

Janice Morrison

25 de mar. de 2013

Dick Cortes was great. Everyone was super friendly and helpful. I definitely recommend this dealership! Thanks Colley Ford, I love my Escape! And I love my Sync too!

JValdemar

25 de mar. de 2013

I appreciate that on my visit to Colley Ford I was treated well. There was no pressure to purchase something other than what I was looking for. My salesman actually listened to what I was saying and I got the payments exactly where I want them. Thank you Colley Ford.

Juanita

25 de mar. de 2013

I appreciate that on my visit to Colley Ford I was treated well. There was no pressure to purchase something other than what I was looking for. My salesman actually listened to what I was saying and I got the payments exactly where I want them. Thank you Colley Ford.

sebpak

24 de mar. de 2013

I purchased my Fiesta from Dick Cortes in Dec. of 2011. Buying a new car is stressful and Dick made the experience painless. Dick was knowledgable about the product made me aware of all the options available to me.Dick followed up with me after a couple months to see how me and my new car were, that was very generous and kind of him. I've definetly recommended Dick to my friends looking for a new car and will recommended him in the future!

sebpak

23 de mar. de 2013

I purchased my Fiesta from Dick Cortes in Dec. of 2011. Buying a new car is stressful and Dick made the experience painless. Dick was knowledgable about the product made me aware of all the options available to me. Dick followed up with me after a couple months to see how me and my new car were, that was very generous and kind of him. I've definetly recommended Dick to my friends looking for a new car and will recommended him in the future!

Justin Wilker

22 de mar. de 2013

This is a great dealership to deal with I purchased multiple trucks a year for my fleet and David made my life easy I would never go back to citrus ford ever again I will make the drive from temecula any day thanks for all the help

Satisfied2351

21 de mar. de 2013

Other than purchasing my home, buying a new car was going to be the biggest financial decision I have had to make. Not knowing "the car business" had me worried. I didn't know my exact credit score or what to expect as far as financing and pricing. Dave Meschon put my mind at ease. Not only did he find me the perfect car but he showed me my credit and went over a few financing options and even beat my credit union's financing rate! I left the dealership with a new car and the peace of mind of knowing that I made the right decision. Thank you Dave Meschon and Colley Ford for making such a big decision so easy and painless.

jamachadom

21 de mar. de 2013

I'm looking for a used Ford Fiesta and was approached by a very friendly and knowledgeable salesman. Renato asked me straightforward if I'm ready to buy a car today. I told him I was a shopper right now and was just looking. Usually when I tell a salesman in the car business that I'm a shopper, I get the cold shoulder but instead ask me questions why in a friendly response. I didn't buy but I know a few friends that are interested in buying a car and how they like Colley Ford. When I'm ready, I'll buy a car from Colley Ford.

dmreeves

21 de mar. de 2013

If your in the market for a new or used Vehicle I would STRONGLY suggest going to Colley Ford and seeing Dave Meschon. Over the years I have bought several cars and my expericnce with Dave is unmateched. His knowledge, customer service, and professionalism will exceed any expectation you have and trust me you needs will be met. When buying another vehicle....I will not go to anyone else, PERIOD!Dustin Reeves

New F-150 Owner

21 de mar. de 2013

Other than purchasing my home, buying a new car was going to be the biggest financial decision I have had to make. Not knowing "the car business" had me worried. I didn't know my exact credit score or what to expect as far as financing and pricing. Dave Meschon put my mind at ease. Not only did he find me the perfect car but he showed me my credit and went over a few financing options and even beat my credit union's financing rate! I left the dealership with a new car and the peace of mind of knowing that I made the right decision. Thank you Dave Meschon and Colley Ford for making such a big decision so easy and painless.

Tatt 2d mom

20 de mar. de 2013

The customer service was amazing. This is the first time I have enjoyed buying a car. All the staff was very nice and didn't pressure me at all. I would come back her for my next car

rubix

20 de mar. de 2013

Colley Ford has giving me what I expected,excellent service.. to the sales rep, test drive, and down to finance.Kim Benns was my sales person very patient and very knowledgeable with my new Fusion, Finance made it really easy did not feel my head was getting ripped off, like I have felt at other dealers. I recommend Colley Ford to all my family and friends. Thank you Colley Ford for making my new purchase smooth and easy.Mr. Gomez

donpoteete

20 de mar. de 2013

I met with Dave Meschon at the dealership and was very impressed with his knowledge and courtesy - I plan on purchasing my next vehicle at this dealership and will certainly transact business with Mr. Meschon --

Prlabine

20 de mar. de 2013

I drove all the way from Temecula this guy is awesome. Not only got the price I wanted he beat another dealer by 500 dollars really good

Amberp83

20 de mar. de 2013

I am very happy to say this has been the best experience with buying the perfect car for me and my 3 children the sales manager Dave M. was very helpful and respectful and I was able to hop into my new car and drive away I had gone to 6 previous dealer ships but this one had the best sales manager yet! The other dealerships just wanted to stick me in any vehicle but Dave was determined to get me into something I loved.. Thank you soooo much Dave M.

Miles_33

20 de mar. de 2013

I worked with Chris Fisher and General Sales Manager Dave Meschon they helped me get my Mazda. It was an overall Great experience. I would highly recommend anyone to go see Chris and Dave for their car buying needs.

Edgepro20

20 de mar. de 2013

Great experience with purchasing my vehicle here. Sales manager and salesman were nice and friendly. I didn't feel pressured to buy any car or product thanks again.

AntiColleyFord

18 de sep. de 2012

This dealership rotated my tires, and did not put them back on correctly. Two visits later, they determined the noises coming from my car were due to "not having put the tires on correctly" so what did they do to right their wrong? They charged me 130 dollars. Thats right. 130 to fix the problem they created. This was also presented within the warranty period, and they delayed and delayed until I was out of warranty, THEN treated the issue as if it were seperate so that it would not be covered under warranty, even though the lemon law states repairs have to be honored on a vehicle outside of warranty, if the original problem was reported within the warranty period.I TRUELY FEEL THEY INTENDED TO RIP ME OFF as they are aware of their wrong doings, and continue to screw me.

amat69

22 de may. de 2012

My wife and I just moved here from the San Diego area to La Verne, we stopped by Colley Ford to look at the new Flex and the Explorer, after spending time looking at both we chose the Flex. The Sales man Kim Benns was very helpful and knowledgeable, the other Ford dealerships we went to the Salesperson either didnt know their product or they didnt have what we were looking for.Jim Carpenter helped us with our paperwork and got us a great deal and made the financing pleasurable.We had mentioned that our son plays football at Bonita High School and Bill Henley the manager donated $50.00 to the High School football team.My wife and I agree, that this was the best car buying experience we've ever had, we will be Colley customers for life.

Stunned

22 de mar. de 2012

I'm 64 years old and until two days ago I thought of myself as a Colley Ford customer. Tomorrow a charity that I won't name will be towing my old 2000 Taurus away from there. I can only hope I'll be able to write off something on my taxes for it next year. That should tell you what sort of trade-in Colley offered me on the car I bought new from them and had serviced by them ever since. The car broke down on the 57 freeway so, knowing the prognosis might be serious, I had it towed to what I thought of as MY dealership. While I waited for my ride I looked at some used cars on the lot. A sales person said he'd have to call me later to tell me what the finance manager would quote for trade-in of the Taurus. When he called I was stunned. The offer was a mere 200 bucks. The next day a friend of mine who was with me back in 2000 when I bought the Taurus went to the Colley dealership and asked to speak to the sales manager, a Bill Henley. He asked Mr. Henley what portion of that 200-dollar trade-in offer could be considered reflective of my being an existing customer. Mr. Henley showed his colors by responding with a proud smirk, "I've given 50 dollars in trade-in before." So my friend asked hypothetically, if a complete stranger's 2000 Taurus that he had bought elsewhere were similarly to break down across the street, what would be the difference in the trade-in offer he'd make to that man. Mr. Henley responded, "Like I said, I've given 50 bucks on trade-in before." To this my friend openly speculated, "Then you're saying that the price of being a Colley customer is 150 dollars?" Mr. Henley said he wouldn't say it like that, so my friend asked him what other way there is to say it to which the Sales Manager simply stated that he doesn't appreciate being "ambushed." Honestly, anyone who's bought cars from dealers knows that if the dealer even wants to give the IMPRESSION of caring about a customer he can at least fudge the numbers to make the trade-in simply seem better than that. But it appears that at Colley they don't care, and evidently they don't mind letting a customer know it. In fact, it seems to me in this instance that they might have enjoyed insulting a customer when he was quite down.This has been a nauseating wake-up. I'm just glad I got my belongings from my Taurus yesterday so I won't have to set foot at Colley Ford ever again. And I strongly recommend that you don't either.

lizacocker

28 de oct. de 2011

$400 for service. Did not wash after service. Second time there and both times not washed. Grease left on left door panel by me janice. One $90or charge for proceedures I did not ask for and not called for approval. Tires supposed to be rotated but not bled on bill. I bought car here but will look for another dealer for service. Bad service = no return for next new car. Get a clue Colley Ford

Buick Regal LS

2 de oct. de 2011

The price of the vehicles are fine. Its what they don't tell you when there is something wrong with the vehicle they previously knew about. Its a sad thing that sales people smile at you but at the same time do not disclose what they know to be wrong. Then when you confront them about it after the discomfort of the vehicle problem then they want to be helpful but without committing to fixing the problem. It seems that if the customer buys the vehicle without noticing the mechanical flaws, thats their problem. And how many people buy cars and knows nothing about mechanical issues. That person is stuck.The final transaction on the vehicle was not good either as I asked them about my dad not having a license and they said they could still help us when in fact they were going to make me the owner and my dad the co-signer. This was after they did a credit check on me and I knew nothing about what they were doing thats how they took care of it:( If you go anywhere to buy a car just make sure you are prepared before you go and don't be in a hurry. These places are suppose to help you not take advantage of your ignorance. The only good experience out of the deal I had was with Yohann the person who took care of paying for the vehicle. What a night and day experience. This guy was just so extremely helpful and transparent. Bought a Used 2004 Buick Regal in 2007. Had 62,000 miles on it. It has 76 now. Car is used once or twice a week as I have a company car. The problem with the vehicle was it had a faulty battery cable which I payed a mechanic to fix. The car has given me no problems till September 2011 when a wiring harness had to be replaced which cost $490.00 from a GMC dealer.

Stepcoins

4 de ago. de 2011

I took the vehicle in for a pulsating brake issue and the rotors were warped after 19,842 miles. They claim the warranty on them runs out at 18k, but the book only shows "shoes/linings" and does not mention rotors and my pads have over 10 mm left. I called Ford at 800-392-3673 and they could not find anything on the rotors, either.He quotes me $188 to machine the front rotors. I tell him that is sounds very high and he says his labor rate is $98 an hour. I ask if there are any service coupons available or if they will price match a local brake shop (Brake Masters) who will do it for $70 and he immediately says no to both. I look further and find that the dealership has a coupon for $179 for both pads and rotors machined! I tell him this and he has no explaination. I ask if they will take that labor rate and just back out their cost on the pads and, again, he immediately says not with some double talk about the "promotional rate." I point out that the labor rate is reduced so why not keep the pads and make money on them? Again, no real answer. So I then ask for that deal and tell him to put the pads that go with the deal on the passanger seat of my truck when I get there. It takes 3 times for him to get I don't want the pads on my truck, I only want the pads I get with the coupon in the car, not on the car.

Lalisjatt

20 de jul. de 2010

I had the worst experience with this Ford dealership. . Customers be aware save your Time, Money, and all the HASSLE Very poor customer services, Charge you more then other ford dealers I wish I would have read all the previous reviews The only reason I went to this dealer for service because they are open till late. I needed to replace my Rear ABS sensor for My ford Escape 08. Ford in upland gave me a quote of $189 for the same job and Colley Ford charged me $300 + Part prices are way to much and charged excessive labor the only reason I did not went to Ford upland they close early I called the Service manager and all I get was Rude Attitude I WOULD NEVER RECOMMEND THIS DEALER TO ANY ONE ELSE