Linda

11 de ene. de 2016

they are Friendly, courteous, willing to work with you , answer any questions you may have.....they make you feel like family

Bruce

7 de ene. de 2016

I only had to wait a few minutes before they took my truck, even though I did not have an appointment.

Clark

6 de ene. de 2016

Curtesy, friendly, great service, efficient. Came in to look and left with a SUV. Jody made em and my wife feel very relaxed and helped us to get the vehicle we wanted. THANKS FOR A VERY GOOD BUYING EXPERIENCE.

Jason

23 de dic. de 2015

I enjoy the family feeling and service I get when I visit Collier Ford. The relationship my wife and I have developed with Jay, Kim, Byron and Rick is what we wanted in our dealership experience.

Johnny

30 de oct. de 2015

Everyone was real friendly putting my needs as their upmost attention. They made me feel like I was an important customer.

Donald

7 de oct. de 2015

They had the problem fixed when they promised they would. I am very satisfied with Collier Ford and have been for years.

Sheila

17 de sep. de 2015

I thought your service dept was friendly and promt. I was thinking it would take to long being at a Ford place but I presantly surprised. They took me right in and was done in about 20mins.

Mary

5 de sep. de 2015

Friendly people, always have a friendly word. Only place to buy a car or truck and then have it maintained.

Lisa

3 de sep. de 2015

I have used Collier Ford many years. I have never had a bad experience. The staff is top notched. I like their service department.

Everett

30 de ago. de 2015

Staff are always friendly and goes out of their way to make sure you are informed and satisfied with the service.

Martha

29 de ago. de 2015

I liked the fact that I was able to make an appointment and that they were able to work on my car when they said they would. I feel that the price charged was very competitive.

Amy

27 de ago. de 2015

The staff were all so nice and professional. The purchase has honest and upfront and subsequent service was even faster than estimated. I highly recommend them to anyone.

Bruce

1 de ago. de 2015

You got me exactly what I was looking for. From the time I drove in the parking lot, everyone treated me like royalty. My entire experience was delightful.

Edward

29 de jul. de 2015

Everyone was very friendly and helpful. Service was done in a competent and prompt manner. Appointment time was honored and waiting facilities were clean and pleasant.

Richard

12 de jul. de 2015

Prompt actions on my requests. Very personable. Willingness to work with us. Ability to quickly find a specific car for us not already on the lot.

lash12

14 de jun. de 2014

This is a letter of complaint about service on my truck, 1999 Ford Ranger XLT, 4cyl 2.5 , 5 speed manual transmission.I took my Ranger to Collier Ford in Wetumpka AL. on March 7, 2014 to have the valve cover gasket, power steering pump, serpentine drive belt and sparks plugs changed. My truck was idling fine when I took it to them. When I picked my truck up it was idling very high, although it would idle down very slowly. I called Collier Ford and they said to bring it back. I took the truck back. They said they had cleaned the Throttle body while they had it off changing the vale cover gasket. Colliers Tech checked my truck and said it had to be the IAC valve. I had to come back the next day because they did not have one in stock. The next day the Tech put a new IAC vale on but it was not a Ford part. My truck idled higher than it did when I brought it back to them. The Tech said they had this problem in the Past, so they ordered a Ford IAC valve. When the valve came in I took my truck back and the Tech put the Ford IAC valve on this slowed the idle down to where it was when I brought it back to them because of the idle.The Service Manager drove the truck with me and agreed it was not right. I left my truck with then for two days. When I picked my truck up this time it was still idling high. The Service Manager said they had flashed the computer and I would need to drive it about 500 miles to reset it. I drove the 500 plus miles, however, when going down the road at 55 mph and let off the accelerator and push in the clutch it would take 10 seconds for the truck to idle down. Now that could be a big problem in heavy traffic. After the 500 plus miles the truck is still idling high. I took the truck back to Collier Ford. The service Manager told me this all he could do. I argued with him and he finally told me if I could find something wrong he would pay to have it fix. I took my truck to Wetumpka Tire where it was checked out by their two best Techs. Their diagnostic was it was the throttle body or the ECM. They told me to take my truck to another Ford Dealership. I took my truck to Gilmore Ford in Prattville AL. Gilmores Tech checked my truck and said it was the throttle cable so they ordered one and it came in and was changed a few days later. This did not fix the problem. Gilmores Tech flashed the ECM again. I picked up my truck and it was still idled high. The Tech said I would need to drive it 40 cycles for the computer to reset. About a month later I took the truck back to Gilmore Ford it is still idling high. The Tech said the only other possibly was the throttle body itself. I found one new throttle body at a Ford Dealership in TN. I order it myself and paid for it. Gilmore Ford installed it for me. They gave me the old part and showed me where it was damaged when cleaned. The problem was solved. My truck idles like it did before the work was done at Collier Ford. Thanks to Derick at Gilmore Ford. My truck was fixed June 6, 2014. It liked one day being three months to get my truck fixed.I talked to the Service Manager Scott and Kim Collier Maddox at Collier Ford and asked to be reimbursed for the cost of the throttle body only