Suzanne

24 de sep. de 2015

So happy that I went to Cooley! Tim Barnes made me feel comfortable immediately .He made the nightmare of shopping for a car quick and easy! I would totally recommend going to Cooley!!

Happy Girl

26 de ago. de 2015

It's sad to see the bad reviews. I had a great experience. Terry Halsey was friendly and not pushy. I told him what I wanted and he delivered. Justin Rosado the finance person worked the numbers to keep me where I wanted to be. I've gone to different dealers over the years and this was easiest I've experienced.

janet cassidy

15 de ago. de 2015

We recently bought a car at Cooley Motors from Josh Campbell. Josh was patient, professional,very knowledgeable and also demonstrated a very flexible manner throughout the process.. Due to all of these fine qualities it made our experience an extremely positive one! I highly recommend doing business with Josh Campbell! In addition we received a great deal and have a great car!! Thank you Josh. The Cassidy's

Catherine Towner-Quinn

14 de jul. de 2015

I recently purchased a new 2015 Mazda CX-5 for me an my family. I must say my experience at Cooley was nothing short of excellent! From the prompt response of the the young lady in the Internet department to the friendly sales staff down to the hassle free finance manager. It was all very pleasant. I look forward to doing business with Cooley again!

Shayne

8 de jul. de 2015

SHAWN was extremely helpful and courteous, He took his time and explained everything thoroughly.

jerryjls65

7 de jul. de 2015

This was the best car buying experience I have received an over 40 plus years this was the best car buying experience I have received in over 40 + years. They gave me everything I demanded with a smileand still meant my price. They were Honest, made the experience stress free, and very friendly. It was nice to see the owner on the property and had the pleasure to meet him. He was such a entersesting and knowledgeable person. His employees went above and beyond being helpful. I would never buy a vehicle anywheres else again. Thank you for the great experience and Vehicle.

Red3

29 de jun. de 2015

When shopping for a Mazda3, we presented the folks at Cooley with a price we got from another dealer approx 90 miles south of Albany. Instead of trying to match or beat the the price, Andre proceeded to explain how the other dealer couldn't possibly sell the car for that low a price and accused them of all sorts of shady business practices. This was of course just a ploy to prevent me from leaving and going to the other dealer. After getting a price quote for the Mazda3 and a low-ball offer for my trade-in from Cooley, I went to the other dealer to get a trade-in offer from them. I ended up purchasing my Mazda 3 from Mazda of Poughkeepsie that night because they gave me a much better price on the car as well as a fair price for my trade-in. As it turns out, none of the horrible things that Andre accused them of were actually true and I ended up paying over $3,000 less than the deal that Cooley had offered. A couple of days later, Andre called me on the phone to see how I made out. After explaining that I purchased the car at the other dealer, he told me that there's no way that other dealer could have sold me the car for the price I paid. What unbelievable arrogance from Andre. In the end, I got a much better deal elsewhere. The sales staff at Cooley did not impress me with their deceitful and arrogant sales tactics. I also had to add their automated emails to my spam filter because I still get multiple emails a day from them even after informing them that I have already purchased a car from someone else.

Lynn F

20 de jun. de 2015

Staff was friendly and no pressure. They answered all of my questions, and were honest without making feel I needed to buy something I did not want. I would recommend the dealership for new or used. Very good experience.

sharon

28 de may. de 2015

Tim barnes gave me the best sales experience in all my years of purchasing new cars and also thanks to andre and Jessica they made it easy to hit my budget and get into my new car.

ROB&Chris

26 de may. de 2015

I was on my way to another car dealer, when I thought I would stop by Cooley. I had purchase my last two Mazdas from them. I was happy that on a holiday weekend they were able to get me the lease on the car I wanted at the price my wife and I had agree we would not exceed. Plus Mazda gave us a dealer loyalty cash that helped close the deal. It took a little bit for us to settle on the exact car. When I was done, I had all the safety features that we wanted.

Tricia an Antie Adi

23 de may. de 2015

If your looking for a Family feeling I totally recommend Cooley.... The staff and I am including everyone were not only professional but,friendly an very helpful. I highly recommend Vinnie... This guy never stopped moving he couldn't for enough for my mother and I. Plus a shout out to Alexis and Angelina...you ladies did one hell of a job. Kudos!! I ended up leasing the Mazda CX-5 awesome vehicle ....awesome place filled with like I said Totally Awesome People. So what are you waiting for ??? Get out there and get that feeling for yourself.(Just a warning Vinnie is not only a people person he's a hugger!! Thank you again Cooley Mazda this was a great experience for me....

Ashhm

9 de may. de 2015

So happy I went here! They don't have the best reviews, but they had the best used cars compared to every other dealership in the area, so I couldn't pass up going. It was surprisingly a very pleasant visit.. The people were great, and the process was quick and easy. GO HERE!

ashhm

9 de may. de 2015

So happy I went here! They don't have the best reviews, but they had the best used cars compared to every other dealership in the area, so I couldn't pass up going. It was surprisingly a very pleasant visit.. The people were great, and the process was quick and easy. GO HERE!

BeccaP

5 de may. de 2015

Due to previous purchases from Cooley in the past, we took a quote from a different dealership to Cooley, where they agreed to match the quote. Salesman Dan Durivage was excellent, worked out the details, picked the car and color and agreed to pickup the next business day. When reviewing all the paperwork to sign on the day of pickup, it was noticed the monthly payment was $50 more than agreed upon. Finance person was apologetic, but stated he didnt realize the payment price would be an issue (because apparently everyone has an extra $600 a year they dont care about). He then brought in the GM, who was arrogant and rude, comparing Mazda's quality to that of a BMW or Mercedes, when I pointed out that for a 3 year lease, the "quality" of the car shouldnt be a huge factor, he didnt have much to say. He attempted to push a different car on us, that we already advised we were not interested in and he stated that we were "beating him up over $5-$10", which I had to remind him was in fact $50 not $5. Ultimately we left, without our down payment, because he claimed it had already been deposited and we could receive a check the next day, which was also false as now they are claiming 10 business days.In discussing our major distaste for the practices of Cooley, numerous people have stated the same sentiment, and everyone has agreed that the GM is extremely rude, unprofessional and even have stated he is the reason dealerships get their bad reputation.The thing I find the most amusing, is regarding the positive review by Jessica R or "Jessica" on every review site. The amusing part is that she is on the finance team at Cooley. Glad the people who work there think they are excellent...

Becca

5 de may. de 2015

Due to previous purchases from Cooley in the past, we took a quote from a different dealership to Cooley, where they agreed to match the quote. Salesman Dan Durivage was excellent, worked out the details, picked the car and color and agreed to pickup the next business day. When reviewing all the paperwork to sign on the day of pickup, it was noticed the monthly payment was $50 more than agreed upon. Finance person was apologetic, but stated he didnt realize the payment price would be an issue (because apparently everyone has an extra $600 a year they dont care about). He then brought in the GM, who was arrogant and rude, comparing Mazda's quality to that of a BMW or Mercedes, when I pointed out that for a 3 year lease, the "quality" of the car shouldnt be a huge factor, he didnt have much to say. He attempted to push a different car on us, that we already advised we were not interested in and he stated that we were "beating him up over $5-$10", which I had to remind him was in fact $50 not $5. Ultimately we left, without our down payment, because he claimed it had already been deposited and we could receive a check the next day, which was also false as now they are claiming 10 business days. In discussing our major distaste for the practices of Cooley, numerous people have stated the same sentiment, and everyone has agreed that the GM is extremely rude, unprofessional and even have stated he is the reason dealerships get their bad reputation. The thing I find the most amusing, everywhere I read reviews, there is one by Jessica or "Jessica R". The amusing part is that she is on the finance team at Cooley. Glad the people who work there think they are excellent...

Jessica R

2 de may. de 2015

I love this dealership! The staff was very friendly and efficient, made the buying experience very easy and fun! I'm a young woman and felt very nervous about coming into a dealership on my own and being pressured into a vehicle. Not the case at Cooley! I came in looking for a 2015 Mazda 6 and was greeted immediately. My salesperson, Seamus, was awesome. He made me feel like I was at home, chatting with an old friend. When he pulled the car up for a test drive I was very pleasantly surprised. He had listened to every one of my needs and wants and the car in front of me was exactly what I was looking for. Perhaps the most nerve-racking part of the whole experience was the anticipation of financing. Once again, I was very pleasantly surprised with how down to earth and educated the finance department was. Made everything crystal clear and easy to sign away with a smile on my face. In conclusion, I would send any one of my family members and friends over to Cooley Motors for their next new or used car. Thanks Seamus and the staff at Cooley Motors for making this experience great!

Jessica

2 de may. de 2015

I love this dealership! The staff was very friendly and efficient, made the buying experience very easy and fun! I'm a young woman and felt very nervous about coming into a dealership on my own and being pressured into a vehicle. Not the case at Cooley! I came in looking for a 2015 Mazda 6 and was greeted immediately. My salesperson, Seamus, was awesome. He made me feel like I was at home, chatting with an old friend. When he pulled the car up for a test drive I was very pleasantly surprised. He had listened to every one of my needs and wants and the car in front of me was exactly what I was looking for. Perhaps the most nerve-racking part of the whole experience was the anticipation of financing. Once again, I was very pleasantly surprised with how down to earth and educated the finance department was. Made everything crystal clear and easy to sign away with a smile on my face. In conclusion, I would send any one of my family members and friends over to Cooley Motors for their next new or used car. Thanks Seamus and the staff at Cooley Motors for making this experience great!

Love my Escape

2 de may. de 2015

I was very nervous to walk in to a car dealership. I didn't want to do the "Central Ave. shuffle" but I didn't want to drive too far out of my way. I looked up dealerships under 10 minutes away and found Cooley motors off Exit 8 heading east on 90. I pulled in and found the parking very convenient. I walked into the showroom and was great within a minute or so by Ryan, he proved to be polite and not pushy as I felt unprepared, not Really knowing what I wanted. Ryan asked me a few questions, brought me a soda and drove 3 different vehicles. We landed on a Ford Escape. The finance department was very helpful and helped me to obtain my loan. Al in all, I drove in and drove out in under three hours which seemed fair since I went in not really knowing what I wanted. Thanks Ryan!

New Mazda owner

29 de abr. de 2015

Our salesman listened carefully to our questions and preferences and negotiated a price that my wife and I thought very fair, at one point offering to add roof rails for no charge to sweeten the deal for us because he remembered I'd asked if they could be added aftermarket. He spent as long with me in the cabin of the car trying to pair the OEM audio system with my phone as it took to figure it out (it worked!). I never sensed that he viewed me or our interest in a Mazda as a mere means to an end. He let the car sell itself, which it did, and never pressured us inappropriately. We ended up buying the extended warranty plan as well, which both the salesman and the finance specialist explained to us very well. We bought the car feeling confidence in both the vehicle and the dealership. We didn't feel as if we'd been had by a team of experienced fleecers of naive car buyers. We felt that we'd been helped to select and buy a good recent-year vehicle after our old own finally bit the dust.

Joanne Fanacht

26 de abr. de 2015

I would and will recommend Cooley Motors to anyone looking for a vehicle. Ken Snay worked with me until I left a very happy person. Thank you all.

Georgie

21 de abr. de 2015

If you want to lease a vehicle from Cooley's on Route 4 in North Greenbush make sure you get everything they tell you in WRITING. Don't take their word for anything. I asked and accepted what they said as being true. BIG MISTAKE!!!!

Matt

1 de abr. de 2015

Worked with Sean- he was helpful, on time, always available, and easy to work with! We have bought 2 mazdas from Cooley and will do it again!

Caitlyn092

5 de mar. de 2015

I will never go back to Cooley Motors. The experience I had there just last night was absolutely horrifying. I worked with Ken Snay and can honestly say I have never met someone more cocky and unprofessional. His attitude from the very first introduction was rude and just plain unprofessional. Both him and his manager acted like my friend and I were stupid and would take the vehicle I was interested in and the awful numbers he came back with the first time if he just explained it in a different way. When we finally decided we'd had enough we had to fight and argue to get my car keys back (after they took them to value my trade-in). The final interaction I had with him he brought his manager over, who didn't even introduce himself and didn't hand over the keys, my friend had to take them. The most surprising part to me was that as we were walking out they were yelling at us that they could all of a sudden make it work and that they didn't understand why we weren't letting them "work for us". Overall I was very disappointed and disgusted by the way we were treated and spoken to in the short 30 minutes that we were in the building.

Bouvielover07

3 de mar. de 2015

Going to Cooley Motors was the best decision. They were friendly & very helpful with my buying experience. I had an older Mazda Tribute, 2006, when I decided to look into purchasing a new Mazda. I needed an update. When I went to Cooley, on a Saturday, I was greeted by Mr. Crowley & a nice, smiling salesman, Zach. Zach was very knowledgeable about the products. He was never pushy or overbearing. I was interested in a Mazda the same size as my old Tribute. He told me the Mazda CX5 was similar to the Tribute. I took one for a test drive. I fell in love with it! My next concern, was my credit. It was ok but I didn't think I would ever be able to get a new car loan. To make a long story short, they fought very hard for me to get the loan I needed. The following Tuesday, I picked up my new white Mazda CX5. Since my purchase, I have called Zach for various questions & he has always answered them with no problem!!!

M.Chorzempa

25 de nov. de 2014

I purchased my first car with Cooley Motors! they made my purchase of a new 2014 VW Jetta not only an experience to remember but it was quick, efficient, and easy. The staff is extremely pleasant. My salesman Dan Durivage was a great help. I told him exactly what i was looking for in a car, inside and out, and we found it in a matter of minutes. Lifetime free inspection and first oil change on Cooley. Steve Meyers and Jessica Rector from the finance department were thorough and helped me finance my car within hours. In all a great dealership. Great variety!!

Seriously Disappointed

10 de sep. de 2014

I have always owned American made cars, mostly Chevy's. Always loved the looks of the Beetle and vowed I would buy one some day. I finally did it this year. Love the car but I have to say, Cooley has not impressed me. The first indication I had of their dishonesty and incompetence came when I decided to lease it but did not want more than a three year lease. I told them what i wanted to pay for how many months and they worked the numbers. I signed the papers, without realizing they had pulled a "bate and switch" deal on me. Not until I got my first payment paperwork did I realize that my lease was for four years. I know it is my fault for not reading the paperwork I had signed, but all along during the whole deal it never came up that another year had been added on to the lease. I assume they did that because they could not arrive at the figure I wanted to pay, but did not want to lose my business. I felt very deceived. I also had trouble with my air conditioner where the cool air would stop intermittently and I would feel warm air every few minutes. Took it to Cooley for service (which by the way was supposed to be done in the morning and did not happen until late afternoon) and after checking it out told me that it was normal for an a/c to do that! Well in all my years of driving Chevy's and other American cars, not one a/c did that. So I had to assume it was German engineering. I had a problem with my door handle sticking and was told it was because I didn't wait long enough after unlocking the car to open the door. Beetle windows automatically go down an inch or two when the car is unlocked and they connected the handle problem with the window! That makes no sense at all. All in all, it seemed they were incompetent to fix any of my problems and then just blew me off with stupid explanations. My son, who loves VW's and has dealt with various dealership told me that Cooley was by far his worst experience and other dealerships did much better by him. I should have listened to him but Cooley was conveniently located and I figured how much trouble could a brand new car bring me? It is definitely the last time I will use this dealership for anything - purchases or repairs.

Traildog

17 de ago. de 2014

Been searching for my Mazda 3 hatchback; and the catch, had to be a manual and wanted the iGT package. Finally found exactly what I wanted at Cooley. Spent about 40 minutes on the phone on Friday finalizing the deal and picked up the next day. Had to drive an hour and 40 minutes to the dealer, but well with it. Huffy was great and made things happen quickly and smoothly. Was giving up my beloved Jetta TDI that consistently got in the high 40s MPF. The new 3 hatchback got 44.5 on my trip home. Great car, great dealer, great salesman! In my mid 60s and have bought a few cars and dealt with a number of salespeople. I general just hope to survive and tolerate the salesperson to get the car, But Huffy made this a good experience.

Kristie Smith

26 de jul. de 2014

The staff at Cooley Motors is really amazing. Matt Panaro and his team are very professional and welcoming. I recently purchased a CX5 from there and absolutely love it!! I dealt with Lorna and she was wonderful!! I had my children with me and she was very patient and accommodating. Steve, who works in the finance department even came over and introduced himself as I was going through the process. Matt has a great team and I wish them lots of success!! I recommend going there and would purchase from here again.

Mike

23 de jul. de 2014

Looked at buying a 2011 Subaru WRX hatchback Cooley had on their lot. Took it out for a test drive, and in 3rd gear, it threw a Check Engine Light. Still wanting the car, the GM told me they would not fix the car until i purchased it. They refused to even have the code read because "they were too busy." I found out the problem was supposedly a simple fix when I took the car to autozone to have the code read. Thinking it was nothing major, I put a small deposit on the car, at which time it was supposed to be fixed. Waited 2 weeks for the part to come in, and then another 5 days for the work to be done. The day I went to pick the car up, I took it out for a drive before signing anything, and low and behold, the problem was not fixed. Turns out the car had aftermarkert parts, and was not tuned for them, causing the car to overboost and hit fuel cut. At this point, they said they were taking the car to Subaru to have it fixed because they were not capable of doing so. The following day, I found a 2012 WRX with half the miles, completely stock, for the same price, which I ended up purchasing. When I went to Cooley to get my deposit back, I had everybody and their mother trying to get me to buy the car. When I was still slightly interested the day of the original pickup after the drive, they wouldnt budge on price, saying they just spent $1200 in repairs, which is not my problem. I was told I would have my deposit back in 24-48 hours. Then it turned into 72 hours, and then 3-5 days. 10 days later, and I dont have it, the latest excuse is their machine was down when I was given a refund. I will say the only bright side of this whole ordeal was my salesman Zach Espisito. He tried everything he could to get the car fixed asap, kept me updated just about every day on the progress of the deal. Wish I coudve given him a sale, but not as long as he is at Cooley. Stay Classy Cooley Motors.

poiuytrewq1

24 de jun. de 2014

I went to Cooley to purchase my first car. I don't have the best credit so I called ahead just to see if I would get approved. I was approved so I went to test drive some cars. The sales lady was nice but she was working two people at the same time so I had to wait a while in between cars. I was really nervous about buying a car as I had never done this before which I told the sales person and I didn't really feel at ease about it. I finally decided on a car and was sent to the financial department. I had to leave to get my down payment. I canme back the next day and all of the paper were ready to sign. When I gave them the down payment, they immediately asked me to sign the pink slip. We never once discussed the price of the car, my interest rate, warranty, etc. This made me very nervous so I asked about the details and the price was as listed, i had an extremely high interest rate, and a half ass warranty. My payment was almost $400 when I told them my budget was $300 a month. I asked him if he could lower the payment because I didnt feel comfortable about it and the best he could do was drop the warranty to an even worse warranty and lower my interest rate 1%. No deal. We went back and forth and I finally got a $300 payment with the highest warranty by adjusting the price and interest rate but I still didn't really feel like I got any kind of deal. The car was listed at 13900 and my total loan was for $15880 when it was all said and done. Even if you are not actually getting a deal, it would be nice to feel like you are. I still regret buying my car and going to this dealership and now I feel like I'm stuck.

taylordirks85

18 de jun. de 2014

I'm so happy I went to Cooley Motors to purchase my new vehicle (Mazda 3). The staff is so helpful, full of jokes, but really know their stuff. Danielle in sales, Kelsey in service are fast friends and great me personally when I have any type of service done on my vehicle. I would and will recommend Cooley Motors to any and all friends looking for a new car. No vulture feeling when you walk in. Fantastic!!!!

CeeRay813

17 de jun. de 2014

I had a 2011 Mazda 3 I leased from Cooley Mazda, lease to expire July 2014. In February 2014, I went to Cooley about looking into a new lease. I had 5 remaining payments on the initial lease. They told me in an effort to keep me as a Mazda customer, they would take back that car, increase the mileage on another lease, and I would only have to pay an early termination fee of the initial contract (was told it would be approximately $300 and would be billed to me). So I opted for another Mazda 3, and another lease contract. Imagine my surprise in May 2014 when I got a bill for $1,018.24 from Chase Auto Finance Corp for unpaid leasing payments. My new contract even states there were no past payments to be due. After contacting the sales person a couple of times, their story changed. Saying I was always responsible for the 5 payments from the initial contract. Why would I start a new leasing contract for the same type of car if I still had to pay 5 payments on the first car?? So much for customer loyalty!!!

weissrose

9 de jun. de 2014

Danielle was easy to work with, straight forward and no-nonsense. I got what I wanted will no fuss. The Service at Cooley with Greg and Kelsey is also very good. Nice people to do business with.

Patricklurenz

23 de may. de 2014

I placed a on-line web inquiry, was responded to by a generic response as usual. I asked some initial vehicle specific questions that were answered. I decided to move forward with the vehicle, sent very detailed specific info that included my VIN, other info and HD pictures on my trade. I received nothing in response, I set aside the day to complete the transaction/trade and it was wasted, I re-emailed the sales person at the end of the day and received no response. I expect that my time not be wasted, and that I am valued as a customer and person. That does not happen at this dealership.

ms

14 de may. de 2014

I do not recommend anyone to buy a car from Cooley Motors, they are unprofessional and rude. My boyfriend was ready to buy a brand new 2014 Mazda3 s Grand Touring and our sales person was pretty awesome. Unfortunately that couldn't make up for the poor mannered finance team and GM. We had agreed to get the car and they had to do their part with financing with out bank, well a week and a half later and we still don't have the car! Stating our frustration and wasting gas making multiple trips out to the dealer, we needed this to be resolved. Dealership kept blaming our bank, except they did not send the correct paperwork the bank required. The manager decided our business was not worth the hassle and canceled the sale. Clearly customer service is not that important to this dealership. Take your business elsewhere.

dumbfounded30

13 de may. de 2014

I do not recommend anyone to buy a car from Cooley Motors, they are unprofessional and rude. My boyfriend was ready to buy a brand new 2014 Mazda3 s Grand Touring and our sales person was pretty awesome. Unfortunately that couldn't make up for the poor mannered finance team and GM. We had agreed to get the car and they had to do their part with financing with out bank, well a week and a half later and we still don't have the car! Stating our frustration and wasting gas making multiple trips out to the dealer, we needed this to be resolved. Dealership kept blaming our bank, except they did not send the correct paperwork the bank required. The manager decided our business was not worth the hassle and canceled the sale. Clearly customer service is not that important to this dealership. Take your business elsewhere.

hirobrowe

30 de abr. de 2014

Stopped in to this dealership to look at a couple cars. The first one would not go into reverse, so out of the question. the second I was actually ready to buy except the fact that the price went up $1000 while I was test driving it was a bit like a bait and switch. They did a look over on my trade and offered me the KBB, but instead of looking at financing Dan tells me his boss had a bad experience with Volvo's and wasn't interested in my trade and told me to have a nice day. So if you own a Volvo don't bother heading to Cooley. So I obtained my own financing to the point of making the payment work to what I wanted while i was out of town on a business trip ( the deal was really only off about $800) Called Dan he was not available, left a voicemail i'd like to purchase the vehicle and to call me back. Still haven't received a call back. Found a better deal elsewhere on a better newer version of the car. Do your research these guys are way above their competition on price and don't negotiate.

Cooleysucks

22 de abr. de 2014

I have never been treated so rudely and unprofessionally in my life! The people here are so underhanded and only looking at what the profit going into their pocket is. They are xxxxxx and sneaky, and just downright sleazy.

NancyLynn

22 de abr. de 2014

I only buy a car every ten years or so and I do my research before I approach any dealership to start talking about the price and options. Before I went to Cooley, I actually went to two other dealerships in the area, and in both situations I felt not only that I was not being listened to, but that they told me one price and when we sat down to do the paperwork, the numbers were suddenly higher. In each situation I told them my concern and then walked away. I was extremely frustrated. I had received an e-mail from John Hanson at Cooley and called him. I told him the best price I had been quoted and asked if he could meet or beat that price. Within minutes he called me back and beat the price by a few hundred dollars. That afternoon I stopped by the dealership and the car was just what I wanted, and the paperwork reflected the numbers we had discussed. John was pleasant and did not waste my time. I pick up my new car tomorrow - after John picks me up at my house so that I don't need to find a ride - and I couldn't be more pleased.

Aimmies06

21 de abr. de 2014

We have purchased a used Nissan frontier which originally needed a few minor things done that we noticed. They replaced the tires as they were bald, the windshield because it was cracked, the breaks, and emergency break cable as it was broke. As we picked up the truck we noticed the window wasn't working correctly and then realized the heat wasn't working as well. We were told to call back to make an apt for the window and heat to get fixed and mentioned the nasty etchings in the paint that we did not notice at night when we originally looked at the vehicle. Made the apt and received the truck back in a few days. We were very happy with the paint being fixed and said that the one other spot we agree to take care of were the paint had been rubbed down to bare metal from a rack. When we left we noticed an airbag light on and soon again that the heat wasn't working still. We called them and because we lived an hour away they agreed to have us bring it to our local Nemer Nissan. doing so they found so many things wrong with the truck and said that it is not safe to drive. They found a radiator leak, plugged cat, tranny issues, and an oil pan leak. Cooley requested that they put in a used radiator because a new one would have cost them $900 and Nemer disagreed with the choice and that it should get a new one. So Cooley told us they were not a towing service and that we were going to have to drive it back to them so they can do the work. After bringing it to them when nemer didn't want us driving it they had it for a total of 7 days with no call and we had to call them to get any information. On the 11th day in a row of them having the truck they then call us to tell us that Nemer caused the airbag light and that they will only pay $200 towards an airbag module. Mind you this light was not on until after the first service they did. There were a few "choice" words said and my boyfriend hung up on them. Josh Sawyer states he is all about customers although after I tried calling to let him know it had nothing to do with Nemer and that the light was right on after their service he hung up on me!!!!!

G TINA

16 de abr. de 2014

I usually dread the car buying experience. This was by far the most straight forward and hassle-free vehicle purchase I have ever made. My salesman, Dan Durivage, was knowledgeable, patient & very low pressure. I actually had a good time looking for cars with him. He worked with me on my trade and helped me make a great deal on my Volkswagen. I came back to pick up the vehicle the deal was exactly what we had agreed to - very refreshing to not get the last minute surprise. The vehicle was spotless and he took the time to go over all of its features before sending me on my way to enjoy it. I will definitely go back to Cooley when it's time for my next car - if I ever part with this one!

peanut123

15 de abr. de 2014

best dealership i been to huge selection and my sales person.. they call him double d.. was amazing i read reviews here and could say that the only people who post are upset people so i had to write a review to others can get the same experience i got. think about it if they sell 1600 cars a year and only 5 bad reviews that means only a couple had a bad experience. you can not make everyone happy so i am going to tell all my friend to go here and buy a car and ask for double d..

AJBCARS

12 de abr. de 2014

Took my Touareg in for an issue. Dealership had no idea what they where doing and got it wrong. Requested a refund and they got nasty. I called the Herndon Group and they took care of the issue. Took the car to two other VW Dealerships in the Albany, NY area and they didn't have a clue. Finally took the truck to an independant VW/Audi service center and they got it right the first visit. I no longer take my VW's to a stealership.

starchild

2 de abr. de 2014

Went to look at a mazda Miata, nice car but the customer service was terrible, didn't even sit down to speak price with you they shouted at the door, wouldn't even budge 1 penny on the price, it was at least two thousand over book value and the grill was broke, wouldn't fix and they basically told me they were not interested in my trade , they were not very welcoming, they told me they would have no problem selling the convertible at asking price .good luck .will never buy a car there. They made me feel as if I was "bothering them.never agai,n will buy from someone that wants to really make people happy and comfortable with buying a car,!!!

dollyllama

25 de mar. de 2014

I was planning on buying a car within the next year or so but then I totaled mine so the hunt was on. I hate buying cars, hate it. I went to about 5 places before I got fed up that I just wasn't going to find the car I wanted at the price I wanted. Then I read a KBB review of the top 10 cars under $8000. I wanted something with some cargo space, a small hatchback and the only one in that rating was the 2005 Mazda3 so I googled for one in my area and there it was. I instantly liked the style and color and it was listed at about $8500 on Cooley's website. I called and asked if was still available and it was. I walked in the next day when I was in the area and Vinnie came to show me the car. It was pretty obvious the car hadn't been moved in a while, a bunch of cars had to be moved to get it out BUT it started right up. I took it on a test drive and it handled beautifully. Vinnie asked if I wanted to buy the car and I said yes but I have conditions. One of those conditions is that my regular mechanic looks it over before I buy it. My mechanic is 50 miles from the dealership, but they agreed. I told Vinnie that's great but I wanted to sleep on it because I always want to sleep on big purchases. He set a price and it was a really good deal, but other than that, no high pressure. The next day I called Vinnie and said I want the car but I wanted to change the deal up and he agreed and came up with another good deal for me. I took the car to my mechanic and he only found a few cosmetic things, the systems were completely sound, lots of work had been done by the dealership and he was impressed. I brought the car back and Vinnie said it needed one thing fixed in order to pass NYS inspection and that part would be in on Monday and I could have the car Tuesday (today). Mid-day comes and I get word that the part isn't in and I have to drive that god-forsaken Nissan Turd rental until Thursday. Not only did I not want to pay for that rental 2 more days but I'd have to keep the rental until Friday because I was going out of town. I admit, I kind of lost my mind. I didn't swear but I told Vinnie "fix the problem" Vinnie said I'll call you back in 20 minutes. Vinnie called back and said I can get you the car by tonight, so he obviously "fixed the problem". They got the parts off another car and even added some additional parts that weren't included originally. I dropped off the rental and Vinnie picked me up and brought me to the dealership. They had detailed the car and it looked BRAND NEW. The price is exactly what I wanted to pay and the car drives like a dream. I don't know what other people expect but I expect a good value and good service and I got both. I will be a repeat customer and I will recommend Vinnie and Cooley to anyone I know shopping for a car.

VW Buyer

17 de mar. de 2014

Bought car and this place is terrible, service lame, take weeks to fix simple problems, never return calls, will not buy from again.

Cynthia Rodriguez

17 de mar. de 2014

Hands down the best experience ive ever had!!! I heard all the buzz goin around about the new mazdas so i thought i would give it a shot. Open for suggestions on the new skyactiv line, my sales person Huffy was extremely well educated and helped me check out each vehicle in detail (Mazda 3,6 and CX-5). After finally narrowing it down to which vehicle fit me best (mazda 6), they worked with me to get me to the payment i needed and from there the rest of it fell into place. After i had made my decision i was in and out of finance and into my new gorgeous before i knew it!! I was also introduced to the service department to make me feel more comfortable coming in to have my car serviced. For anyone looking for VW or Mazda i would highly recommend Cooley over other dealerships in the area, only because it has been a family owned dealership for decades and is a very laid back comfortable experience!! :)

Cpr9483

1 de mar. de 2014

I purchased a 2010 Jetta in September. It is the end of February and the brakes are completely shot. My father was going to fix the brakes for me & when he went to take the wheels off, he noticed the lug nuts required a special tool to take them off. He looked in the truck where the tool was supposed to be & it wasn't there. He also checked the glove compartment and the center console. I called Cooley Motors & was told I needed to speak with the person that sold me the car.His name is Huffy. I spoke to him and the general manager on speak phone about 7pm on a Wednesday night. The "GM" told me they could cut the special lug nuts off & put on regular ones that didn't require a tool. I advised him I wasn't comfortable driving the car w/ brakes as bad as mine were. They then suggested I have the car towed - I told them I refused to pay for a tow truck plus it would only get my car there, I would still need to drive the car back from the dealership with bad brakes.They said they would speak with someone in the parts department and get back to me.I heard from Huffy the next day. He again told me I could drive my car there or have it towed -I told him again my car was unsafe and I was not driving it. He said he'd talk to the parts department, again, and call me back. He called about 10 mins later & told me since my car is a Certified Pre-Owned, I have roadside assistance. I would just need to lie & say my car broke down & won't start so they would cover a tow to the dealership. But again, that means I would still need to drive an unsafe car 30 miles to bring it back to my parents house. I told him I could have my father take a picture of the lug nut so they could see exactly which tool I would need so they could see if they had an extra for me to borrow. Hours later I text Huffy 2 pictures. I had to text him an hour later & tell him I would like an answer back today so my dad could fix the car tomorrow.He finally called me and said they couldn't use the picture to find the exact tool I would need. He also told me again to have it towed.After hearing that for the 4th time & having to explain to him I was not comfortable driving an unsafe car for the 4th time, I got a little frustrated.I told Huffy this wasn't my fault that they sold me this car without this special tool & he needed to figure this out. I was at work, I've already taken 4 calls with still not result & the same suggestions. I said he needed to figure it out by the end of the day so my Dad can work on the car the next day.Huffy then said to me "you can figure this out on your own then. You're being pretty disrespectful. You can go f*xx your self"I will be the first one to admit, I can sometimes act irrational but I assure you, I was not this time. I obviously had a certain tone since I was so frustrated at this point but I did not curse or call him any names. I simply stated that it was not my problem & they needed to figure out how we can get the wheels off my car.I could not believe he actually said this to me. A customer, a woman!!I asked to speak to his manager & he told me I could call back & ask for .... (I don't remember the GM's name but I remember him from when I purchased the car & he was cocky & rude too)I am completely appalled that this man spoke to me like this. I will tell everyone I know to tell everyone they know NOT purchase a car from Huffy. This situation is now in the hands of Eric Cooley - we have to wait & see what the outcome is.

mrwilliam407

15 de feb. de 2014

I was recently in the market for a new Volkswagen, and Cooley was a dealership that I considered doing business with. Like many of us do nowadays, I inquired about a car using the internet, which led me to a Cooley Motors salesman named Huffy. In the beginning, things went well; Huffy was friendly, and promptly answered any questions I had. He also provided me with a price quote, and stated that it was the very best he could offer me. I took him at his word, and soon found that a newer, higher volume VW dealership in the area could beat his offer. Naturally, I purchased from them. When I told Huffy of my decision, this was his reply:"Well Will you didn't give me an opportunity, so I guess you'll never know if we could of beat them, but thanks for running me around and not taking into consideration that selling cars is how I earn my living. In the future don't waste peoples time because we were 10 bucks less with some money down so with no money down it was basically the same deal... simple math.. enjoy your new car..."Whether it's for service on my new car, or the purchase of another VW in the future, I will not be dealing with Cooley. I only patronize dealerships that want to EARN my business, not feel entitled to it.

mrwilliam407

15 de feb. de 2014

I was recently in the market for a new Volkswagen, and Cooley was a dealership that I considered doing business with. Like many of us do nowadays, I inquired about a car using the internet, which led me to a Cooley Motors salesman named Huffy. In the beginning, things went well; Huffy was friendly, and promptly answered any questions I had. He also provided me with a price quote, and stated that it was the very best he could offer me. I took him at his word, and soon found that a newer, higher volume VW dealership in the area could beat his offer. Naturally, I purchased from them. When I told Huffy of my decision, this was his reply: "Well Will you didn't give me an opportunity, so I guess you'll never know if we could of beat them, but thanks for running me around and not taking into consideration that selling cars is how I earn my living. In the future don't waste peoples time because we were 10 bucks less with some money down so with no money down it was basically the same deal... simple math.. enjoy your new car..." Whether it's for service on my new car, or the purchase of another VW in the future, I will not be dealing with Cooley. I only patronize dealerships that want to EARN my business, not feel entitled to it.

neilytron

7 de dic. de 2013

The sales department is out to get you. They will try to screw you on anyway possible. I was not happy nor do I trust them one bit. I was offered 13% interest rate because I needed to finance. I told them my bank I was associated with offered about 6%. The very same day they offered the same rate. I politely said no and wanted to stay with my current bank. They continued the talk negatively with the bank I was associated with because they are "notorious" with "stipulations" but I again wanted to stay with my bank. The next day the salesman continued to rag on my bank and said they could beat it by a percent. I don't know how much truth to this but continue to listen to him. He said his manager needed the truck I was interested in off the lot. He pressured me to get my bank the money, which I was not pleasant about at all. They made me feel that I was being an inconvenience to them because it was taking too long for them to get their money. This was within a 4 day period.

Michael C

30 de nov. de 2013

It was great to deal with John H and both managers.. such a great experience and i buy a new car every 2 years. not enough people post the good they only post the bad so i am here to post good!! please go see them and i would recommend to anyone!!

Disappointed

17 de nov. de 2013

My First experience with Cooley Motors was Disappointing... I am a huge Mazda/VW fan (bought my first new Mazda in 1992) and one of my first cars was a VW. (Currently I have 2 VW's and 1 Mazda) I'm new to the area so I was pretty excited to find a dealer that dealt with both. I discovered the hard way that their Finance Dept is inept, enough to question the integrity of the establishment. At the final closing the Fi person inflated the price over MSRP by $900. I pointed this out to them, their first response was I must have added something to the vehicle...(No...) So after about 20 minutes it was cleared up. There was some other detailed discussion but only when I asked, he offered no details of the deal. At one point he even resisted my attempt to increase the payment (a bit odd I thought- but I got the impression he just wanted me to go away ASAP). Ok-- so now Deal 'Closed'. Went home looked at the paperwork again-- and noticed my Deposit (taken three days earlier wasn't on the contract) So I called the Fi Department 3 times over a couple of hours - they didn't return my call but my salesperson did- He told me it was a "good faith" deposit and it would be returned. About three weeks later I was contacted by the Fi Dept because I needed to return to re-sign paperwork. Apparently on the original printed where the Monthly Payment Due Date was "N/A". (don't get too excited my copy - the bottom carbon copy had no dealer sig's on it). I have/had my one month service scheduled for the 18th and asked if we could do it then. I was told it needed to be done asap because we were out of time...I explained my work rotation and I would get there when I could. I arrived on a Saturday-- My appt was on Monday (did one non business/bank day really matter?). They can't bill VW for service if the customer isn't there...(They'll figure that one out on the 18th) I returned to sign (and since my deposit hadn't been returned, I would inquire)-- The deal look the same.... But where's my deposit? When I asked the Fi person I was told that it was part of my first payment and they didn't like to show it on the books... Umm...Ok... So then we get to the discussion about when my first payment would be due (Didn't matter to me what day it's due) even though on the new contract it was printed "10th of each Month"... the Fi person tells me my payment is due on the 26th and repeated it several times...Ok... Why Fabricate a non issue? Reluctantly, I re-signed the contract. Returned home without my deposit - called the salesperson who sounded "surprised" I had not received my deposit back yet... Nor have I(Friday will be a month). It's been a very disappointing experience and more to the story, but I'm not attempting to write an iBook. It's not about the amount- more about the principle, of their lack there of... I would have thought after "40 years in business" they would be interested in building relationships and customers? With just one shot deals, fabrication of facts, and poor accountability practices in their organization, I doubt they will be around for another 40 years...

dmguff

11 de jul. de 2013

Very poor customer service! Girl at the service desk has to be one of the rudest people in the customer service profession. I have been having a problem with my passat since i bought it,

aps531

5 de may. de 2013

Originally walked in to talk about returning my leased Mazda. Josh Sawyer was very helpful - didnt try to pressure me about the lease return or to buy anything with him. The lease return experience was a breeze. I also found some excellent low-mileage cars that Josh was able to help me with and got a great deal on an '07 Lexus. They even helped me get a lower interest rate than the pre-approval that I had walked in with! Overall, it was a stress-free experience working with Josh and his team.

Judith

17 de nov. de 2012

Cooley Motors made by car buying experience very easy and smooth. I have never had such a good experience buying a new vehicle, it went smooth, I left that day with my new vehicle, and am very happy. The entire staff was polite and very generous with their time..I would absolutely refer anyone looking for a new vehicle to start there...

michael.haire9

8 de nov. de 2012

Salesman mislead us stating that the vehicle we wished to purchase was in great condition. After traveling a few hours to see, the door was severely dented, tires mismatched and battery housing broken. I wish we would have walked then, but he gave us $1000 off the car. They then jacked us around for three hours closing on the car. We had check in hand to pay for it and they took forever. They told us they had a second key, but when we went to leave the key never existed. The first key didn't work well as the battery was nearly dead and held together by electical tape. Jason promised to send us a new key in the mail. He didn't and refused to when later called on it. I should have got it in writing. They are snakes, stay away from them.

PenelopeRuzc

30 de oct. de 2012

Love Cooley Motors I have always been a loyal customer to Cooley Motors for years now and I will continue to come back for more!.

"Mitch"

27 de oct. de 2012

We just bought our Mazda 3 at Cooley and had a great experience. I did the negotiating by e-mail and found the dealer very receptive. I got what I thought was a great price for a new 2012 Mazda 3. When I went in to pick up my new car the experience was smooth and trouble-free. I would definitely recommend this dealer to anyone.

Eda DiCaprio

23 de oct. de 2012

I had a great experience and left with the car the same day, Rob the manager was extremly pleasant to deal with.Great job guys!!! So happy!!!

besperti

6 de jul. de 2012

Dealer went out of their way to ensure a model on the lot was not "swapped" to ensure local customer was satisfied. Appreciated them doint this and service was excellent and swift.

jjones02468

6 de jul. de 2012

I would reccommend not dealing with this dealership. The employees there are nothing but dishonest, sleezy, lying individuals who don't know what customer service is. My experience was horrible and I was decieved, lied to, given the "run around" and fooled around for hours on end. Don't waste your time dealing with these people, they will NOT serve you well.

RogerRabbit

18 de may. de 2012

I don't know if its a 1st impression but I wasnt satisfied. I think they can do better in the customer service arena. there are other people within the dealership that are very good at what they do

SpencerC522

7 de may. de 2012

Joe was very knowledgeable about Volkswagen cars. He was very accommodating and answered all of our questions. We appreciated that we didn't feel pressure to buy the car. We had a very good experience and it was a pleasure doing business with them.

Ssarah

4 de may. de 2012

The person I worked with was really great. For being a car sales man, he was not pushy at all. His overall professionalism was excellent and I will be recommending him to others. Mike, who I also worked with for a bit, was also helpful and professional. Great job to the both of you!

Stan988

4 de may. de 2012

I have been to Cooley in the past to buy a car, and so it was an easy choice for me to go back when it was time to buy another one. The staff, Jason, and the management are friendly and kind. The delivery process is simple, yet informative. You can count on the fact that I will be back again!

dontshopcooleymotors

1 de may. de 2012

Nagie was an excellent salesman to work with, but working with Jason was a horrible experience. He failed to do his job properly resulting in so many additional trips for myself back to the dealer, as well as our loan provider changing after we had ALREADY picked up our car and driven it around for 2 weeks because Jason didn't make sure everything was set before giving me the keys to the car. I am appalled at the lack of professionalism and thoroughness that i expected when dealing with a so called "reputable" dealer. You're better off getting a car elsewhere. If Nagie found another dealer to work at I think this would be a wise move on his behalf, because associating with such a poor dealership does not make him look well.

zmanparty

26 de mar. de 2012

March 2012. they sold me my mazda speed 3 (that process was a whole circus in itself). i had them put new tires on my speed 3. they ended up causing gouges on two of the wheels and scratching the paint around the center caps on three of the wheels. they said they did not do it. my wheels are 18 inches and in pristine shape except for one curb rash scratch i did. the worst of the gouges are around a TPMS sensor they admitted they broke during the tire install. i looked at the wheels right after install, but could not see the damage until after i washed off all the lubricant on the wheels used during mounting. i guess i should have taken pictures before the install and washed them after the install at the parking lot to perform an "irrefutable" argument.NOT recommended for wheel or tire work. they did do a nice job evaluating my turbo though.i do my own oil changes, and a recent time under the car i say some minor oil staining under the engine. i thought the turbo or engine might be leaking. turns out it was dripping oil from a sloppy previous oil change i had them do (the only one they did due to some corroded bolts in the plastic guard under the engine i couldn't remove). so it only cost me $200 for them to pull some of the turbo apart to find out it was okay.

SteveR76

13 de mar. de 2012

My experience at Cooley was great! Hassle free and 5/5 stars! The internet sales manager went above and beyond. I felt comfortable buying a car from this dealership, and when I left I felt great about the deal. When I tell people about Cooley you're always highly recommended!

JoshuaMZX

28 de sep. de 2011

I am a planner and therefore I like to figure out what my next vehicle will be before I am ready to purchase it. My needs are very specific and I narrowed it down to two cars, one of them being a Mazda 5. I have never been in a Mazda 5 and wanted to make sure it was going to be the right car for me. I also want it with a manual transmission. There are only 2 in the whole capital district. So I stopped over to Cooley to take the vehicle for a test drive to see if I would like it or not. I made the mistake of being upfront with the sales men, letting him know what my intensions were with my visit. Realisticly i would not be ready to buy for another 6 months. He looked out the window, pointed to the demo vehicle in the parking lot and told me, it should be unlocked and go ahead and check that one out. I was so insulted. No business card, no test drive and i never even got to see the vehicle that was advertized that I came to Cooley to see. On my way out the door, two Cooley empployees were talking to each other behind one of the cars on the show room floor, one of them eating a bannana. They had to move out of the way inorder for me to leave the showroom to see the demo Mazda 5. The demo was dirty and obviously used. It looked like it had been used for 5 years, parked in the parking lot and used as a demo. I hope I never have to deal with Cooley again.

felt burned

8 de sep. de 2011

I bought a brand new Mazda 3. I made sure to let all involved that I buy a new car every 2 years so I did not need any extra fluff. I got a great payment to start but then sat with the "closer" for the fluff. He told me if I paid for the etching that my insurance savings would pretty much pay for the cost of that extra payment in my monthly payment. Once I got the car and talked to my insurance agent, that was not the case. They also told me they would give me a full detail package afterwards, which I asked for, and never happened. Seems like they all are all about the sale, and no follow up after the sale. They promise and seem to be just a shell of what they actually say. If everything was great with the car and not being upsold on something I did not need and I feel my payment is $40-$50 higher for something that is not worthwhile.

kmazda2828

2 de ago. de 2011

I began my search in April 2011 and finally bought a Mazda 3 in August 2011. Brian remained in touch with me during that time, but he just checked in with me periodically and did not come across as being pushy. Brian was very patient with me throughout the whole experience. The purchase of my car was quick and easy. They offered the best price in the area and I found the manager to be easy to talk to and friendly. My car was clean and everything was ready to go when I came to pick it up. This made me extremely happy, since I had an awful experience with a local Honda dealer when I picked up my Civic years ago. Overall, I'm happy with my car and Cooley Mazda!

Passat07

28 de jul. de 2011

I have a VW Passat and have only ever brought it to Cooley for service. Pete, the service manager, and Greg, the advisor, are always extremely helpful and knowledgeable. Kelsey is always a pleasure to deal with on the phone when making appointments, etc. Eric Cooley is there all the time and always takes the time to chat and see how things are.I would highly recommend Cooley for service or sales.

Nonickname

24 de jul. de 2011

In 1998, I bought a brand new Mazda pickup truck. It was a beautiful vehicle. Very reliable. However, I paid Cooley Motors 200 dollars to undercoat that vehicle. They never did it.

Borden

24 de may. de 2011

We purchased our first " new "vehicle" at Cooley Motors , a 2007 Mazda 6 gt and we have had a Wonderful experience with the car..we have brought it back to Cooley for all inspections and tune-ups during the 4 years that we have owned the vehicle...It was time to bring the car in for it's 25,000 mile tune-up and we started looking around in the show room and found ourselves really enjoying the look of the 2011 Mazda 6 SGT..in Sangria Red...we had often talked during the 4 years since purchasing the2007 Mazda that it might be smart for us to think about trading it in for a brand new model early into the life of the car but as we approached Cooley Mazda last week to drop off our 2007 Mazda 6....little did we think we would be considering the purchase of a new 2011 model before leaving the building...which is exactly what happened ...Joe Amash approached us in a friendly helpful manner...Not the slightest bit pushy-which probably would have had us "out the door" in seconds. He seemed to appreciate exactly where we were at in this decision making process and offered to just walk us through the numbers and gather information as to what we might want in a newer model of the car we were already so happy and pleased with...we went into his office and he pulled the Model up on the computer screen and we all went to work formulating exactly what car was for us....this all took place on Tues. and Wednesday nights and we had our brand New Mazda 2011 by Friday 11 am....Joe Amash was knowledgeable , friendly, courteous, throughout-taking the time to walk us through all of the fine new details and up grades that we were about to experience in our Beautiful New Sangria Red Mazda 6 SGT 2011...We would Highly recommend Joe Amash and Cooley Motors to anyone considering the purchase of a beautiful, reliable new vehicle...Thank You Joe and Cooley Motors !!

William J. Spampinato

22 de may. de 2011

We enjoyed a very professional and friendly experience. We would not hesitate to recommend Cooley Motors and Seamus Donnelly to our friends. Every question and concern was answered fully or was checked out and a complete and detailed answer provided promptly .

dsluus

13 de may. de 2011

Only thought: when I received my "new" car, it had half a tank a gas. I think every car delivered, new or used, should be sent out with a full tank. However, a family member purchased a used car 2 weeks prior and felt that Cooley treated her fairly. That is why I went there. My experience felt the same way.thanks.

faye0412

30 de abr. de 2011

Just got a 2011 Mazda3 today, like it a lot. Bill is a super nice guy also very straightforward and efficient, didn't play too much trick about the price like other sales people. Mike helped me with the financial support, very professional. Overall, this is a great experience.

onlypastrana199

17 de abr. de 2011

Nagie was friendly he knew what he was talking about. We test drove the car he answered all our questions and he sold us on the car. After the purchase of the car he called to see how everything was going and if we had any issues or questions about the car. We truly felt that he cared.Cooley's fiance officer however is a different story he made it sound like we were going to get the .9% interest rate at least that's what Nagie told us he was doing.He gave us a false sense of security the car was registered under our name the plates were put on, the detailing was done and the tank was filled and pulled up along side the building ready to go. They knew we wanted the car and that we didn't have much time to shop for a car, that's when after spending 7 let me state that again SEVEN hours waiting for the paperwork he (fiance officer)came out and said I did everything I could and unfortunately I could only get you the 4.9% interest rate. WHAT ARE YOU SERIOUS? It's my belief that the fiance officer knew immediately that we were not eligible for the .9% and should have stated it right away. Maybe we would have went another way maybe a used car or perhaps another dealership and another make such as a Subaru. I felt that choice was taken away from us. Now I'm suffering from buyers remorse and if I had to do it again I would talk to the fiance department first.Buyers beware how many times have you heard that?

TimP

11 de abr. de 2011

An absolutely great overall experience from beginning to end at Cooley. Initial contact was with Renee Gosselin on the phone who was very friendly and accommodating. The sales person I dealt with was Joe Amash. He was excellent - very knowledgeable, friendly, experienced and never pressured or pushed me (that is key for me). He made my wife, son and myself feel very comfortable and at ease during the whole process. We ended up purchasing a Mazda 6 and are very happy with the vehicle. When we went to pick up the vehicle, Mike had all of the paperwork in perfect order and made the final steps of the sale completely painless for us. I would highly recommend this dealership to anyone that is in the market to buy a car.

JarvisMM777

10 de abr. de 2011

I have been waiting for a new 2012 Mazda 5 since Oct 2010. Brian S. Was great in helping me by keeping me updated on when they would be arriving at Cooley. Everyone was very nice and because I had a very bad experience at Orange Motors Mazda I was very happy with all the help and kindness I received at Cooley. Finally Brian informed me the car was in and I was able to trade in my old 2007 Mazda 5 for a brand new one and the color I wanted too. I have had the car for 10 days and I love it, the Bluetooth is really handy and it handles like a dream. Thanks to all at Cooley for a great car buying experience.

sullicf

8 de abr. de 2011

From the start the dealership was professional and courteous to my entire family. They made the experience enjoyable and I would not hesitate to recommend the dealership. Brian was helpful and knowledgeable about his products. I would not hesitate to go back to Cooley Motors when my family needed another vehicle.

hsulliva

24 de mar. de 2011

Seamus was awesome! The whole dealership made the experience buying my new vehicle very smooth. Everyone was very friendly and helpful. Seamus followed up with me after my first visit to the dealer as well as after I purchased my vehicle to make sure everything was going great. I definitely recommend!

sho135

19 de mar. de 2011

Good service, fine price, and reasonable. These people are top flight. They were knowledgeable, pleasant and enjoyed their work. They were also interested in my needs, and knew which of their products would address them. I could have bought the same vehicle at any of a dozen different dealerships, all of whom offer the same product, but Cooley recognized their responsibilities just begin after the customer drives off the lot. I would absolutely buy another vehicle from them, and can recommend Cooley without reservation.

mbennett44

9 de mar. de 2011

Cooley Motors has great employees that go above and beyond to achieve customer satisfaction. Seamus Donnelly is fantastic, he was patient, pleasant and helped us pick the perfect car in our price range. I highly recommend Cooley Motors. Bennington, VT

GIDALTHY

5 de mar. de 2011

I purchased a Mazda6 from them and I was not happy in the 4 cylinder so I brought the car back the same day and they stepped out of their way to put me into a 6 cylinder 2011. I cannot begin to express how happy my husband and I are. Would highly recommend to anyone. They went be on what you expect from a car dealership.

mike babs

4 de mar. de 2011

My experience was very positive and hazzle free. It was not a time consuming ordeal with sales pressure. The sales staff person was very knowleagable and professional to deal with. He made the buying esperience very smooth. In summary, there were many elements/factors that made buying my Mazda 5 at Cooley Motors a good choice.

wanback

7 de feb. de 2011

From the time we stepped onto the lot, everyone there treated us in an extremely friendly relaxed manner. It had been suggested by a friend to ask for Nagie. We were not disappointed! Nagie was fantastic. He introduced us to just the car we were looking for. He gave us a complete run down of all the features this car has and answered all of our questions. During our visit, Mr. Cooley came over and introduced himself. We've been buying cars for over 40 years and I think I can safely say this was the best experience we've had in buying a car.

jordanm82

31 de ene. de 2011

Great dealer to work with! 2nd car from this dealer, and the service/care has only gotten better! Gave great trade-in value on my car and setup a great deal for the new car.Excellent service, knowledgeable staff and great attention to detail. I was able to walk out same day with my awesome new car !!!

wilsem

30 de ene. de 2011

I went to Cooley VW looking for used cars available on the lot and after looking through available options I settled on a vehicle that was twice my budget. The salesman (Brian) was very patient, and literally showed me every vehicle on the sales lot that I had some sort of interest in. Eventually I settled on a (hardly) used GTI autobahn package and could not be happier. Being a new car buyer at 20 years old, I have no credit history. Mike in finance fought hard to get me a loan, at 8.99% this may seem high but planning to pay it off over a 2 year period will lower the interest costs a bit. On final inspection, the "G" on the GTI emblem was missing, and when I picked the car up Brian had one ordered for me before I went it. Overall this was a great dealership to go to, without pressure from a pushy sales guy or "Bargain Deal" signs everywhere. The prices at Cooley are very competitive, so every car may be considered average or lower than average price.

ewalsh

11 de ene. de 2011

Finding the right car in general was an overwhelming experience, but ultimately my final stop was at Cooley and I am glad I waited to purchase from Cooley. I had done a lot of research at this point and I knew what used cars they had on the lot and had already compared prices, so I was comfortable with the "deals". Once I arrived I had a pleasant buying experience. Friendly, accommodating, listened to what was important to me in a car, made suggestions, and found a good deal. Were they pushy? Pushy isn't the right word. I always felt I could say no, absolutely, but they are still in the business to sell, so they sold. I also was ready to buy, I was no longer in my simply test driving phase. I also just like the dealership in general, not just the salesperson I was working with. I got a chance to meet people there, meet with the financial guy, see the service department, know what services they offer. That is important to me for not just my business now, but for service visits and future purchases. Then, the actual "buying" part was great. There is lots of paperwork, but it is always explained, questions can be asked, etc. They made it exciting for my "new car day" and of course it was very shiny and clean. When they went over the extra warranty options, etc, I didn't feel pressured, they were well explained (and I do ask questions), and I did add on some, but not all of the options. Overall I would recommend the dealership. I hope my service experience is just as good, as they have impressed me enough to try the service department.

a13thwaits

8 de ene. de 2011

I think that Bill Wiltse is a great sales consultant at Cooley motors. He made the buying process a great experiance. I will be telling all my friends and family that Bill Wiltse is the go to guy. He is honest and takes the time to listen to what you are looking for.

roberto216

21 de dic. de 2010

Car buying experience was very smooth. Went from "It's a deal" to driving off in my new car in just a few hours. Car was delivered nice and clean with a full tank of gas. Bill was helpful and friendly. Did not experience any pressure to buy extended warranties or extras of any kind.

cacti

9 de dic. de 2010

My experience with Cooley Motors has been positively "great". From purchasing a vehicle to servicing the same has been a pleasure. The customer definitely comes first, the staff going out of their way to be helpful and courteous at all times. Thank you all at Cooley Motors.

Jasper2

17 de nov. de 2010

Cooley VW and Mazda were interesting to try to close a deal with. The salesperson that I worked, with, Mr. John Lefebvre, is a nice, sincere, no pressure guy. He immediately offered me a test drive. In fact, two. But, if you do decide to go there, there are at least two things to be aware of. If you are in a current auto lease and the salesperson suddenly offers to make the last one, two, or even three payments for you to get out of your lease early so that s/he can sell you a car, that sounds really terrific, right? BUT.....these gifts get tacked onto your new vehicle monthly lease payments. Secondly, if you are looking for a Touareg, they can, and I quote: only find ones that have trailer hitches. REALLY GUYS? And, again I quote: these models are hard to get. Once more, REALLY? Wow. Hmmm. Humph!Does VW know all about the trailer hitch over population and the hard to get Touareg models? Why isn't VW doing more to resolve those two issues? It is for the last two reasons that I decided to go shopping elsewhere. But, you may not want to. On the plus side, they do seem to be a decent group and the service center did look pretty sharp.

jbauerctu

11 de may. de 2007

salesman was rude, very pushy, talked down to Me. Salesman did not know information about the cars he was selling, Did not work with me to find the vehicle I was looking for nor did he Listen to my needs.

DAC1

18 de oct. de 2006

Bought a used Nissan Maxima from this dealership - over the summer the AC pump broke down late Saturday afternoon while I was in Virgina, I had bought a 1 yr mechanical warrantee - the Nissan Dealer in VA replaced the AC Pump which I paid for but the warrantee coverage did not apply because I needed to call for an ok from the insurance co for coverage first. My fault to some degree but $1,000.00 in repairs plus the costr of the Extra Coverage. Cooley did call the insurance co, but said there was nothing else they could do. So I have paid for coverage that seems to have loop holes.

kedards

30 de jul. de 2004

This dealership is very bad. They lie blatantly about their sales. My first experience was when i bought a used VW and the dealer told me that i had to buy the extended warranty to be eligible for the car loan. they duped me badly. This was my first car experience. The next time i went there to just do a price match on a new VW, they tried pressurizing me tremendously to buy the car. Even the main boss came out of his office to convince me to put money down. <br><br>Never again. They have extremely poor business ethics. My boss also happened to buy a car from them and regrets his decision of the dealer he used.