dukew

28 de jul. de 2013

Craig was great to deal with and was very knowledgeable. Nice dealership in good location with a friendly staff. I will go back there for a car.

GloriaGloMurray

19 de jul. de 2013

This is my 4th vehicle purchase at Coulter Infiniti of Mesa. Tony Pennacchio (GM) made sure that I was taken care of from start to finish, as well as Brian Gibson, Rick Reames, and Chris Gossling. Since 2008, I have been a repeat customer of Coulter Infiniti. I would also like to give praise to the service department David Woodland (manager) and his crew for doing a Great Job. I have never experienced such service from a dealer ship from a sales to service as I have at Coulter Infiniti. At Coulter Infiniti, they CARE! Tony Pennacchio made my buying experience at Coulter Infiniti Unforgettable. Thanks Tony Pennacchio.

DisgustedConsumer

4 de jun. de 2013

This dealership does business DIRTY! I would not do any deals with them if you have ANY other choice in your purchase. From Start to finish they are full of lies and sell you a vehicle that is sub par. Make sure you think long and hard before walking into this dealership and dealing with a single person there, especially the Sales Manager. Buyer BEWARE of getting something different than what the ad actually says.

Redsoxbernie

25 de may. de 2013

I took a 2010 Lexus they had for sale to a Lexus dealer to check it out. Upon returning to Coulter, I made an offer. The sales manager (not the salesman) made a counter. I countered that and he would not budge. So, no deal. All in all a typical dealership experience. I have no complaints.

phxflyboy

30 de abr. de 2013

I was in the market for a new G37S Coupe and found a few around the valley. I live 1/2 mile from an Infiniti dealer and after dealing with them, I made the 53 mile drive to Coulter Infiniti and couldn't be happier that I did. I first initiated contact with them over the internet and was immediately contacted by Craig Darling through email and then a phone call. We discussed some numbers over the phone and he assured me that he believed we could get to what I wanted if I came and met him in person. 3 days later I made the trek out to Coulter and, needless to say, I drove my new car home that night. While there is always some amount of haggling involved in buying/leasing a new car, the process with Craig and the sales manager Brian Gibson felt honest and was very painless. We agreed on a deal that I feel was VERY favorable. And that included getting me out of my BMW lease 3 months early. My new G37 was detailed and ready to go in a very reasonable time and was spotless inside and out. My entire experience with Craig, Brian, Chris Gossling (business manager) and the entire staff at Coulter Infiniti was top notch and I WILL be returning there for all my Infiniti needs in the future. Thank you for a wonderful car buying experience!

btaylor28

29 de mar. de 2013

We bought a jeep commander on the 16th 10 days later and 250miles the radiator blows we purchased the extended warranty but they refused to cover it as a "pre existing" problem that the dealer didn't fix . When I bought it no leak 10 days later leak, not so pre existing I talked to David the service manager and it was the.same thing with him not a lot of help on getting it.fixed basically said it was my problem and I need to pay out of pocket after paying 2500$ for a warranty. Well the jeep is at the jeep dealership cause that is where we were told to take it since it's a.jeep and not Coulter or the extended warranty company quality guard plus refuse to pay to fix a problem . Thanks now I already have a new broken car

wjustiniano

17 de mar. de 2013

Great experience. Drove two hours to find the right car and best deal, and I believe I did. Awesome sales person (Derek) very friendly and helpful.

Charmsmommy

26 de ene. de 2013

Great staff, great service, very comfortable waiting area. I have always had an outstanding experience with this dealer.As a side note, the receptionist/cashier who works Saturdays is very pleasant. I always look forward to seeing her and she always has a smile :) Victoria Freeman

SteveChestnut

26 de ene. de 2013

Bryan Gunter and the rest of the staff were very friendly and helpful. They were very flexible in providing a loaner car as needed. Thanks!

rickykha

1 de dic. de 2012

Craig Darling was great from start to finish. We bought a new QX56 and he brought us to the exact vehicle we were looking for, with all the options we wanted. He didn't waste one second of our time, but was very patient with all of our questions. I would highly recommend Craig and this dealership to everyone!!

pad45

9 de nov. de 2012

This dealership went and has "Above and Beyond" in exceptional customer service and over-all servicing my car to get it to pass emissions! I recently bought my car at another dealership and my issues were not resolved. In desperation to get my emissions to pass, I took it to Coulter Infiniti in Mesa and explained my situation. Within minutes they had my car back with the tech and accessed the problem. The service that was preformed cost more than they quoted but they delivered on their promise did not charge me anymore!! Also they did an overall check on my car and did not even charge me for doing so! To boot, they gave me a beautiful 2012 Infiniti rental car and again it was a NO CHARGE to me for the several days that it was in being repaired.This is what customer service is all about and because of their compassion, integrity and by standing up to the quality of care to their clients, they won a customer and trust me many referrals as well.I wish them much success and good wishes from a very happy customer!Warmly,Marie:)

azjon

22 de oct. de 2012

We attempted to buy a new Infiniti JX35 at a dealership close to my home (see my recent review of Infiniti of Scottsdale) and after a week of run-around and very poor customer service by Infiniti of Scottsdale, I phoned Coulter Infiniti and spoke with Ted Rees.Ted searched Infiniti's nationwide inventory and located a JX35 with the configuration we wanted that was scheduled to be built and delivered for sale to an out-of-state dealer. Ted intercepted that JX and had it re-routed to Coulter for us. During this process, Ted provided routine updates on the build and delivery status and was very helpful. When the JX arrived, finalization of the sale was very smooth and without any of the sales/financing games I have experienced at other dealers.Coulter is about 45 minutes from our home in Scottsdale, but it was well worth the drive as we received exceptional service. Coulter seems to really value their customers. I would recommend those throughout the Phoenix/Scottsdale area consider Ted Rees and Coulter Infiniti - as they provided an excellent new car buying experience.

nlamster

19 de oct. de 2012

had vehicle towed to dealership. Felt I was overcharged on all parts. When I asked him what a $29.99 part was , he told me it was an air filter.Then he just walked away and leftme to pay the bill. If they mark up an $8. filter 3+ times I can't imagine what the mark-up on the other parts were. I was never contacted again to see if I was satisfied with their work, although I can say the car is operating well..

clroller

9 de sep. de 2012

Ted was very helpful and very patient in my lease of my new Infiniti G37. It took several months for me to make the decision to lease due to a family situation which Ted understood completely. We worked together for several months until I was able to make the purchase, during which time Ted kept in touch to see how my situation was progressing. He was very friendly and easy to work worth. Overall it has been a great experience.

t2tommy

8 de sep. de 2012

Ted went out of his way to make this deal go smoothly. I only had a couple hours to get the deal done before I had to be somewhere on the opposite side of town so he made sure as much of the paperwork was done as possible before I came in so we could get in and out. Everything went very smoothly, no high pressure sales or annoying games. Thanks for everything you did Ted!

Jules12

24 de ago. de 2012

Chris was great! Easiest experience we had with a dealership. Made our transaction quick, painless and enjoyable. I would recommend to all my friends! He made it possible for us to get the car we really wanted.

Marco

4 de ago. de 2012

I am happily surprised at how friendly the staff was and how easy they made getting the information and buying of a vehicle.

john_mitchell

2 de ago. de 2012

Floyd was our sales rep and was nice and knowledable when we saw him which was once before we bought and once after the sale. We were involved with Craig who we ordered the car from and had a " misunderstanding with" on the price of the car. Watch the numbers when they quote you a price. The dealership is beautiful and well located but on a personal level We were not treated particularly well.

cocoaisgreat

21 de jul. de 2012

We had a great experience buying a used car (it was a trade-in) at Coulter Infinity. Floyd Parker was our salesman. My husband can't handle the stereotypically salesman so we were pleasantly surprised with Floyd. He was kind, friendly and knowledgable. He even came in on his day off to close our deal! The environment is low pressure but professional. We also worked with Craig Darling and he was pleasant too as well as Chris in Finance. In fact, Craig said to us, we want you to buy the car if you love it. It's that simple. If you buy it great, if not, we don't believe in pressuring you because we don't want to have to duck if we see you in the grocery store. They have a great philosophy and I feel that we got a good deal/fair price. In our opinion, it is well-managed dealership with top notch people!

Harry Harvey

12 de jul. de 2012

I liked the no pressure team work and professionalism exibited by all staff members, both those directly involved and indirectly. Floyd in particular was fantastic.

SanjayP

23 de jun. de 2012

I have a 2007 Infiniti G35 Sport and like my car as it handles well and has been reliable. Overall I've been impressed with Infiniti after owning many different brands over the years. I went to this particular dealership for the first time for a scheduled maintenance. Setting-up the appointment was easy and the work was completely in a timely manner.It was a real pleasure working with Gerry Lopez. He seemed to be very knowledgeable about the car. During the service work he kept me updated by phone and he was always friendly and polite. The quality of the work was good and cost was reasonable. I was impressed with this dealership.

Fast Wheels

25 de may. de 2012

This was a great dealer to work with. Upfront about all the figures. No pressure. Very helpful and informative. Chris was very knowledgeable and willing to help supply any answers we needed. Craig, the sales manager, also was a pleasure to deal with and got us the very best deal we could have imagined. It was painless and positive. I would highly recommend this dealer to anyone!

cosnowboarder_777

11 de may. de 2012

Bert did a fantastic job taking care of us and did a follow up call after we purchased the new car. I would recommend anyone to come to Coulter Infiniti. The staff was extremely helpful and friendly. I didn't feel like I was being sold a car by a used car salesmen.

ktenhoff

11 de may. de 2012

My experience purchasing a new Infiniti G37 from Ted Rees was fabulous. I have purchased several cars in my day and this was the best experience by far. It was pleasant, stress free and educational. Ted and the other managers were very professional and friendly to work with. I know I got a great deal and will be a return customer. I know from past experience their service department is great to work with as well. I live in Scottsdale, but choose to drive to Mesa for any service maintenance. The members in the service department are polite, respectful and competent. I highly recommend Coulter Infiniti.Sincerely,Kim THappy Customer

susmurray

8 de abr. de 2012

I had been shopping around for a vehicle all morning one day and we were not really finding what I wanted. We decided to drive out to Coulter Infiniti to see what they had to offer and to my suprise I found a great car, Infiniti G37. Ted Rees helped us all day and was very patient with me due to myself being a picky person. He was very informative and patient and wasnt a pushy sale person at all. He gave us our space which is always good at a dealership, because I have had bad past experiences at dealerships who the car salesman employees are so pushy and trying to get you into a car you dont really want, but not at Coulter Infinit. They make you feel comfortable and were very pleasent. The staff at Coulter Infiniti are great, but I would recommend Ted Rees to all my friends and family. He is by far the best car salesman I have ever encountered. Thank you again Ted, Coulter Infiniti added a great asset to their team.

sdjacks

3 de abr. de 2012

My wife and I recently bought a used G37 convertible from Richard von Braun at Coulter Infiniti. Richard was a professional salesman. Very knowledgable, informing us of the facts and details of the car. While the entire sales process was straight forward and painless what impressed us the most was the follow-up service we received from Richard. We were on vacation when we bought the car so we had to have it shipped 1200 miles home. I had no experience in doing this but Richard made the process very easy. He also kept in touch with me almost daily via phone, text, or e-mail to inform me of the status of our vehicle (including communicating on his days off). There was some warranty work that needed to be completed prior to the car leaving the dealership. He personally kept me informed about this process and saw that it was done immediately after we purchased the car in order to help facilitate a timely delivery. This is the first Infiniti we have owned and if we decide to purchase another one we will definitely return to Coulter Infiniti.

trinidadl

14 de feb. de 2012

For me, the test of a really good salesperson is the follow-up and support (if necessary) after the sale. About two weeks after we bought the car, it developed a problem and was not driveable. I called Ted and he answered the call right away (it was his day-off). He was very receptive and concerned about the problem. He followed up the next day and suggested we have the car towed back to the dealership. When we arrived, Ted was waiting outside and greeted me right away. He made me feel genuinely important and showed real empathy for my situation. Ted arranged for a loaner car and it was ready when I arrived. About half hour into my drive back home, I discovered that I left my cell phone at the dealership. It was about half an hour before closing time so I gambled and decided to drive back not knowing if I'll get back before closing. I arrived about 10 minutes after closing time but Ted was still there, to my relief. He had called my wife to tell her what happened by he nor my wife had a way to contact me. Ted told me if I did not get back before closing, then he would have called and tell me to meet him somewhere halfway between the dealership and my home in order that I get my phone back. That's what I call real great service!

BARBARA KAPLAN

3 de feb. de 2012

EVERYONE I HAVE DEALT WITH AT COULTER INFINITI HAS BEEN WONDERFUL. IN PARTICULAR IN THE PAST 3 YEARS SINCE I PURCHASED MY VEHICLE I HAVE HAD THE MOST INCREDIBLE CARE AND SERVICE FROM TED REES. HE HAS TAUGHT ME THE MANY FEATURES OF THE VEHICLE, MORE THAN ONCE AND HAS DELIVERED MY VEHICLE TO ME PERSONALLY EACH TIME IT WAS SERVICED.I FEEL LIKE A ROLLS ROYCE OWNER THANKS TO TED AND THE PEOPLE AT COULTER INFINITI WHO SUPPORT THIS ATTITUDE AND LEVEL OF SERVICE. THANK YOU SO MUCH!!!!!!!!!!!!!!

etaxin

3 de ene. de 2012

What a great group of folks to work with. We are rather demanding customers. We quickly knew exactly what we wanted and Ed searched until he found our perfect vehicle and then brought it to us, even staying after his shift was over to accommodate our needs. Negotiations was relatively easy and we came back two days later and our car magically appeared! The paperwork was dealt with quickly and were out the door with our new car in nothing flat.The whole process went swimmingly well!

BruceMcCasland

3 de ene. de 2012

Very good buying experiance. Ed was very helpful and knowlegable, Brian was willing to work with us to get the price and accessories we wanted and Brad explained everything in detail.

pratyush360

7 de dic. de 2011

These people are first-class..! Our salesman, Richard, was like a friendly neighbor..! He treated us with respect, answered all our questions, addressed all our concerns, and helped us getting a good deal on a great car, Infiniti FX35. The car was made ready for delivery as promised. Richard really knew the car, inside and out, and gave us a very thorough tutorial prior to delivery.My wife and I would HIGHLY recommend this gentleman, and this dealership, to anyone looking to either buy or lease these great vehicles that Infiniti makes.A+, all the way..!!

rodolfana

19 de nov. de 2011

I have purchased four infiniti's from this location in the last five years. The vehicle is obviously fantastic and we are planning on purchasing two more within the next year or so. The performance of the vehicle is important, however even more meaningful is the after sale care. Employees like my representative BART BURNS and the service completed by their technicians are really why we continue to purchase and return for service. Bart Burns goes over and beyond in making every vist a perfect one. Thank you Bart for everything you do!

VMistico

16 de nov. de 2011

I was in the market for a gently used Luxury vehicle. Previously had my vehicle (Q45) serviced at this location many times in the past. So i was comfortable visiting Coulter Infiniti again, this time to purchase. I found the sales person, Richard Von Braun, to be very helpful and knowledgable during the entire shopping and buying experience. I feel that he went above and beyond to earn my business.Also worthy of mentention is the Sales Manager, Brian. Very personable and professional as well. He ensured that my vehicle was cleaned and had fuel in it when delivered to me. I felt that my trade was properly graded (verified at KBB.com) and a fair market value given in the trade. He even remembered our daughter was getting married that following saturday. This made me feel more like 'family' than just another sale.Overall, i would rate my experience very well and satisfying. I will recommend them to anyone i know that is in the market for a vehicle.Respectfully Submitted,Vincent Mistico

gabz12

3 de nov. de 2011

The employee was attentive and cared about what we wanted in both car and price alike. He conducted any necessary research to make sure we got we wanted. He was polite, professional, and was knowledgeable about the cars and answered all our questions. The experience overall was pretty hassle-free and did not feel "pushy". In the end we went home with a new Infinity and at a price we were comfortable with.

Sheila Riddell

2 de nov. de 2011

As a professional single woman I have raised two successful children, reached a very comfortable level in my industry, and can fix an occasional leaky faucet. However, I can admit that I am absolutely terrified at the prospect of buying a car or having one serviced! On the advice of a friend that I really trust, I drove 35 miles to go to Coulter Infinity. I was completely amazed at how helpful the sales staff was...but NOT pushy. Even working through the trade-in of my car and financing of my beautiful G37 went very smoothly and believe me, I can be tough when it comes to negotiating. Next hurdle...first service. Will they be as nice as when I was buying the car? I called Mark Sortino, Service Manager, directly. He spent a good deal of time with me on the phone answering my questions. When I arrived at the dealership he personally looked over my car and took notes then introduced me to Gerry Lopez who is now "my guy" at Coulter Infinity. Gerry got everything done on time...as promised...on budget. Could it be?? Was I going to conquer my auto-phobia? Yes!If this had not been a great experience at both the sales and service level I would have taken my business to one of the dealerships closer to my home. But driving a few extra miles is worth the peace of mind from dealing with a company with integrity. Thank you for restoring my faith in the car industry guys.

cr1728

27 de oct. de 2011

This is to give a great big thanks to Richard Von Braun and the coulterinfinity staff of mesa, Arizona. We recently purchased a 2010 Toyota Highlander Limited that they had listed on EBay. Richard was the Sales Person we contacted and he was absolutely wonderful to work with. When we arrived in Mesa, Arizona; Richard picked us up at the airport and took us to the Dealership to view our purchase. We were rather apprehensive as we had never done anything like this before. The vehicle was absolutely perfect as he had described in the listing and we completed the transaction the same day. Richard was the most professional,personable and patient sales person we have ever in our lives done business with. He answered every question and led us through the transaction very patiently. We are not the easiest people to do business with and he never lost his patience with us, not one time. We want to thank Richard and the staff at Coulterinfinity and we have already told our Family and friends of our experience. We will not be surprised to hear that they have contacted Richard for the same kind of service. Believe us, it was worth the trip from San Diego to Mesa, Arizona; especially the trip home in our new purchase. We have never purchased a vehicle (especially in San Diego) and been this happy with the service and the vehicle. We plan to be a Coulterinfinity for life, that's just how much we appreciated Richards service and professionalism. Thank you again Richard and next time we know from the beginning that we can trust and count on you.Your new customers,Charles and Dolores Robinson of San Diego,California

bstimmel

17 de oct. de 2011

Best car buying experience I ever had; purchased a certified used vechicle and was completely satified with the low pressure, patience and price I received. Can't describe how good I feel about my experience at Coulter!

mdean73022

11 de oct. de 2011

Richard was very personal and great to work with. I enjoyed working with everyone at the dealership. Richard took the time to go over all of the cars equipment and showed me how to use them, he spent over two hours showing all of the ins & outs.

lcraver

1 de oct. de 2011

this is my third car i have acquired from coulter and ted rees specifically. his service, attention to detail and overall helpfulness cannot be topped. never felt pushed to make a deal as is the procedure in most dealerships i have ever visited. no constant bickering about prices. no last minute surprises. great dealership and great sales person. larry craver

DJB002

27 de sep. de 2011

We were purchasing our 16 year-old son's first car and he really wasn't sure what he wanted. Rick helped us find the perfect car for him and he showed us all the patience of a saint! Our son flip flopped several times between different cars, then between new and pre-owned and finally between a 2 door or a 4 door. Rick actually found a 4-door pre-owned vehicle that we intended to buy, but when we finally decided on a 2 door, Rick never even blinked. He got us an awesome price on a terrific car. The buying experience with Coulter was outstanding. No pressure, no haggling, just decent professionals doing a terrific job. I can't wait to buy my next Infiniti, though it might be a while since I love the 2009 G37 convertible I purchased from Rick just 2 years ago!

RABE.JULIE

27 de sep. de 2011

Rick gave us a pleasant buying experience! When I went in to choose from 2 colors, he pulled both cars in for me to examine side by side. This helped my decision come much easier. It was my first time buying a new vehicle, and he made me feel comfortable and the process easy.

lawca25

23 de sep. de 2011

Ted Rees was great to work with - not pressuring and very genuine. Ted and his team were very open to scenarios in working with me and listened to all concerns I had throughout the process. The team at Coulter Infiniti was very fair on my trade, very fair on the new car price. Great car...I love driving it.

dheckel

23 de sep. de 2011

The staff at Coulter Infiniti was very warm and welcoming from the minute I arrived on site. My sales associate took the time to show me the details of each vehicle. There was no pressure and no false promises. I went to get a car and came out a short time later with exactly that car and the payment I was looking for.

RWilson1946

19 de sep. de 2011

EXCEEDED expectations, delivered more than promised to my advantage. Exceptionally well organized and professional. A pleasure to do business with. And this is added to total the 25 word minimum.....which is stupid!

CSCarter

18 de sep. de 2011

This is our third purchase from Richard at Coulter Infinity. We first arrived at the dealership 3 years ago, due to convenience from our home and in search of a "sweet" new car(G37S). We happened to get Richard as our sales person and hit it off with Richard right away. When we look at vehicles, don't want to be a dealership the entire day, waiting for the right price to appear, after speaking with numerous sales staff. We explained this to Richard, and he was totally the right person to meet our purchasing needs. We went and purchased a second vehichle (EX35). Today, in about 3 hours total, we test drove a vehicle(Richard remembered our preferenced and found the perfect one on the lot), the management team ran the numbers and were out the door with a brand new FX35. To tell you the truth, Richard keep apologizing due to the time involved today, however there were several customers at the dealership at the same time.I would highly recommend Coulter Infinity and Richard Von Braun to anyone who expects respect and quality service in one package.

wtmurset

15 de sep. de 2011

I had a very nice experience at this dealership. Ted was knowlegable about the cars and there were a couple of good choices. It was not hard sell- I made a reasonable offer and it was accepted and not a lot of haggeling. I would recommend them to my friends. Bill

Wesmcclure

15 de sep. de 2011

I went to the dealership not knowing anything about the product. Richard was very knowledgeable and took the time to show me the different features of the automobile. Then after the sale they came to my bussiness and exchanged the vehicle with a loner to add the upgrades

azjetskihogs

10 de sep. de 2011

Rick was great to work with and answered all of our questions. He helped us to find a car that would best suit our needs and was very efficient. He understood that we needed to find a car in a short time frame and even helped me to return my rental car. I would return to this dealership in the future to buy again. Thanks to Rick and the whole staff for their professionalism and personal attention.

heidibgw

9 de sep. de 2011

Purchased a one year old Toyota Tundra truck from Richard who helped us immensely with the paper work and details to cross the border into Canada. Everything was done pefectly to facilitate an easy purchase on line and pick-up in Mesa. We had no problems whatsoever in crossing the border several days later as all the paper work had been sent ahead. Wonderful to be picked up at the airport in Phoenix and treated to a loaner car until we could take possession the next day. Would do business with Coulter and Richard again anytime and highly recommend this professional dealership.

danascheinost

8 de sep. de 2011

Richard Von Braun was excellent to work with. We liked the fact that we pretty much had a deal done over the phone before we ever visited the dealership....with the exception of the value of our trade. I had done my pricing research through KBB and they honored there fair price value. Great car buying experience. No high pressured sales tactics.

rodolfana

8 de sep. de 2011

Bart is the professional you would like to have with any experience with your vehicle. I have purchased four infiniti's in the last four year and the service I receive from my representative throughout the entire organization has been outstanding. My vehicle's are great albeit, the service is the best and one of the reasons I am an Infiniti owner for live. Rodolfo Thomas

danieljwallace83

30 de ago. de 2011

sales manager "brad" was more than helpful in going out of his way to get financing accomplished and in a timely fasion. sales rep "dennis" was very pleasant to talk to and handled every aspect of finializing the sale in a very professional manner. fantastic help!

maebird

28 de ago. de 2011

From beginning to end, the experience with Coulter Infiniti through our sales representative exceeded my expectations! I do not live in the same town that the dealership is located, which was a complication that was overcome due to the expertise of Ted Rees. He made my experience "hassle free!" When I had arrived to pick up my new car, Ted was at his desk ready and waiting for me with paperwork complete, just needing my signature. When I met Brad in his office, in minimal time, the contract was ready and the deal was finalized. I appreciated the courtesy that was extended to me and was assured that if I did have any questions, all I had to do was to phone or text, and I would be contacted with answers. It doesn't get any better than that!!

jvcolosimo

27 de ago. de 2011

From the first phone conversation, Ted was fantastic. He listened carefully to what we were shopping for ... and then went to work. He got back to me promptly on every occasion, and was straightforward and hinest in his dealings. He is a gentlman, and it was a pleasure dealing with him! If every automobile salesman handled their business as he does, buying a car would be a much more pleasant experience. I would highly recommend this dealership, and certainly recommend Ted for his highly professional, personable interaction with us during the car buying transaction. ... Bravo Ted!

chandleraz

25 de ago. de 2011

I've never purchased a luxury vehicle before so this was all so new for me. We got great customer service and Ted was very knowledgeable about the vehicles and all the inner workings, which should be the way it is with sales personnel, but in my past experiences is not. I never once felt like we were being talked down to or insulted into paying more money, another new experience for me. We had a reasonable, grown-up conversation that always remained respectful. And going through the finance person (I'm horrible with names, sorry) and signing paperwork was another great experience, there was literally no pressure and I felt like the gentleman went above and beyond to accommodate my needs. I didn't get my car right away as it needed to go through certification and detailing, but I was given a loaner vehicle (equivalent to my own vehicle) in the mean time, another great first experience. When I did pick up my car, it was perfect. The minor chips and scratches (I purchased a used vehicle) were fixed and immaculate, the interior smelled lovely and looked brand new and they put a new set of tires on. Really nice tires at that! Another wonderful surprise is that the tank was topped off. All of the details that this dealership provided in going above and beyond made this the best car buying experience I've ever had. People may not beleive me, but it is worth it to buy from a certified luxury dealer if for nothing else than the experience. I used to HATE buying cars from dealerships, but this is the first and only experience I can say I didn't leave feeling disspointed and abused. I feel really good about my purchase and I am happy that I had this experience. I don't think I'll ever buy from anyone else again.

lildee

23 de ago. de 2011

Richard Von Braun and his team at Coulter Infiniti went above and beyond what I have ever known a dealer to do. I usually hate the thought of buying a car and they took all the worry out of it. I thought there was no hope for me to get a new car but Richard kept an eye out for a vehicle that would work for what my needs were and he got me into the most incredible vehicle. I never could have imagined owning such a beautiful car for such a great monthly payment and that is with not so great credit. I will never go anywhere else for a vehicle. Richard you are the BEST!!!!!! Thank You to everyone at Coulter Infiniti who made this possible for me. I am estatic! Actually you may not be able to get me out of my car I Love it so much. = )

alyssacox

17 de ago. de 2011

I have bought my second vehicle from this dealership and both times I had a great experience. I worked with Ted on my last vehicle purchase and he was very honest helpful with my purchase. I would highly reccomend this dealership to anyone who is looking to purchase an infiniti new or pre-owned. I would highly recommend that you work with Ted he is a very great sales man.

stevepish

10 de ago. de 2011

The entire staff was friendly and low key, not too pushy. Ted Reese handled me perfectly by letting me make my decision first and then he guided me to the right vehicle for my situation. He was extremely knowledgable about the technical aspects of the Infiniti G37 Sedan and test drove it on his own first to show off the features and then guided my test drive so I could see the benefits on my own. I did not ask them to replace the tires and they certainly had enough ware remaining to sell but they replaced them any way, along with the rear breaks and windshield which was sand pitted. I would recommend this dealership for anyone pursuing an Infiniti. I love my car and have a new found respect for car dealerships.

Charmsmommy

29 de jul. de 2011

This was the easiest, most pleasant sales experience ever. Every employee I have had contact with has given me great customer service, including the evening receptionist, who is delight to talk to. Thank you for everything!

theresajane

20 de jul. de 2011

Thank you for your patience dealing with me, your customer service is king , that is not easy to find this days. Everyone was very professional. Thanks for taking the time to help at a time that was stressful. Your are great. See you next time.Theresa

vettnutt

19 de jul. de 2011

ONE OF THE BEST I HAVE EVER EXPERIENCED. THIS SERVICE ORG IS A SALES ASSET AS WELL. dont know what else I can say except to say that your word counter can't

jacmed

15 de jul. de 2011

The Coulter staff was very accomodating in every aspect of the phrase "service with a smile" I appreciate the assistance of Mr.Bart Burns especially.

deviller

15 de jul. de 2011

Nick is always responsive to my inquiries and in scheduling service. He assists in finding the best prices for PM services recommended, even though Coulter's pricing is a little on the high side. Nick found an obscure warranty item during my last service that I had not noticed saving me hundreds if it had gone unnoticed until after my warranty expires. I would recommend Nick and Coulter for any Infiniti service.

s2k4life

14 de jul. de 2011

As always, Nick is the best! He get's the service I need scheduled very timely and provides exceptional follow-up on my vehicle. He finds the best price and options for service packages and ensure my vehicle is always serviced within the estimated cost and time expectations.I would highly recommend Coulter Infiniti to anyone who wants good service and sales as I've purchased by vehicle there as well. If you want a quick turnaround and a job well done, I would ask for Nick Seamans at the dealership.

BeckyCook

13 de jul. de 2011

I love working with Bart and keep coming back because he provides great service. I trust his advice and feel like he's looking out for me. My car is older and I'm unable to repair everything at once and he's extremely helpful in guiding me to fix what's needed at that time and then getting back to the other items when I can. I'm truly over the COST with owning this G35 but feel like that Bart does his best to help me stay within my budget.

Navarrette

1 de jul. de 2011

My husband came to Mesa and purchased a 2008 Honda S2000 at a very fair price. Brian had only one key to give to my husband and my husband only had one key at the time to give Brian for the Miata that we traded in. We purchased an extra key at the Tucson Honda dealership and we did a swap of keys. Brian graciously paid for our extra key and we sent him our Miata key with remotes and manuals. We were very pleased and would highly recommend this dealership to our friends and colleagues at Raytheon. My husband got his dream car! Thanks!