Angela

19 de ene. de 2016

I had the pleasure of being referred and dealt with Matt Hoople. My first car buying experience years ago but awful and have always made me nervous to do it again. However this was way different and better than I could of thought. Matt worked with my bank to get the information needed. He knew what I was looking for and was able to suggest vehicle options since I was on the fence with what I Wanted. He made the car buying process light hearted fun and easy going. It was a great time. He was very informative and helpful during the process and even afterwards. Called and asked how the vehicle was going for me, if there was anything I needed help figuring out with all the features in the vehicle. Great experience! would refer this guy anytime

kmark

21 de dic. de 2015

I've written several reviews about Courtesy CDJR over the past several years and it's becoming difficult to come up with new, positive expletives to convey just how good the folks at Courtesy are! I recently took delivery on a 2015 Jeep Grand Cherokee and Joel Noe expertly managed the process from start to finish. He kept me informed about the overall process on a regular basis and certainly far more than I would have expected. I was pleased to find out that Joel gets as excited about the whole car process as I do! There's no question that Joel is a top notch professional who works very hard for his customers. I feel, however, that it's also important to acknowledge all of the other folks who make the Courtesy enterprise what it is as well. I feel privileged to know (on a first name basis, and in most cases last name basis as well) everyone from the owner, Laura, to the Technician who works on my cars, Nate, and almost everyone in between. I'm pleased to say that they are hard working, dedicated, friendly folks who take great pride in insuring that every customer encounter is a positive one! Personally, I feel like a "rock star" when I'm at Courtesy but am happy to say that I believe that most other customers are made to feel the same way based upon my observations while at Courtesy. There's no question that they function as "Team Courtesy" and I wish to thank everyone for making my (and other members of my family) experiences while at Courtesy the absolute best! No exceptions! Team Courtesy is the best!

Hannah McKellar

7 de dic. de 2015

Out of all the car dealerships I have been to, the experience at Courtesy Chrysler Dodge Jeep Ram of Grand Rapids, MI was by far the best! My salesman Chris Schutz is very down to earth, funny and personable. He was willing to help me out wherever needed and I could definitely tell that he has a good heart. I would recommend him to any of my friends and family members. During part of the process with buying my car, I had to wait about 25 minutes before speaking with the financial department. I personally did not mind waiting, but Courtesy thanked me for my patience by making sure the car was cleaned at the up-most standard by vacuuming the car, washing the car and even filling up the gas tank prior to me driving the car off the lot. It was very thoughtful and appreciated! I would rate this dealership a 5/5 stars for excellent customer service and professionalism. I will definitely be back to see Chris again the next time I need another car.

Christymc32

18 de nov. de 2015

After buying my car in May, there were a few problems with the car. I had a couple miscommunication problems with Courtesy, the manager, Rick made things right. He wanted to make sure my car was fixed and I was happy with Courtesy. I left extremely happy knowing they wanted to help me and my car. I'm am extremely impressed with the professionalism Courtesy gives to their customers as well as making sure they are satisfied.

Karla M

18 de oct. de 2015

I found the Jeep Grand Cherokee that I was looking for online at Courtesy. Joel Noe took time with me, I did not feel rushed or pushed into my vehicle. I received a great deal and got exactly the Jeep and features I wanted. I would definitely recommend them and would drive my 2 1/2 hour drive to them again!

Avenger1

10 de ago. de 2015

Matt was very easy going. Felt no pressure the entire length of the sale. Very knowledgeable about the vehicle and the financing options available. A total geek. Thanks Matt!

ellejay.vagabondroots

3 de ago. de 2015

Buying a new car is always a mix of excitement and nerves. Matt Hoople helped me find my perfect fit and went the extra mile with the little things.

JenLyn1620

28 de jul. de 2015

My husband and I just purchased our 2nd vehicle from Courtesy. Our search began at Courtesy, since we had a great experience with them when purchasing my husband's Ram 1500 a few years ago. We gathered some information, took a test drive, and received a value for our trade. I was pleasantly surprised that their trade offer was very fair - right off the bat. We didn't make a purchase that first day, because I needed to shop around for piece of mind. I didn't "need" a new car - just wanted one, so I had time to shop. I shopped around and came back to Courtesy. Our sales guy, Joel was very patient with me - answered all my questions and concerns. We had a great experience purchasing a Jeep Grand Cherokee. I would highly recommend Courtesy if you are in the market for a new or used car. They are honest and have a great staff. Scott, the finance guy, was also extremely helpful and knowledgeable.

danski

25 de jul. de 2015

We first hooked up with Courtesy through the USAA car buying service. Rachel Pendergast made the initial contact and turned us over to Matt Hoople. Matt had us lined up with a 2014 Grand Caravan the same day (despite the fact that we were "not nearly ready to buy".) He was very professional, answered dozens of questions and gave us the vehicle we didn.t know we were ready for at a price we were thrilled with. Financing, follow up and service were all first rate. Best car buying experience we have EVER had!!!

CrystleF

21 de jul. de 2015

I have always purchased my cars through Courtesy dealership with my husband. This past experience the sales person was extremely patient with me as this was my first time purchasing on my own. She didn't try to rush me or make me buy a car I wasn't completely comfortable with. I would recommend everyone to go to her, she is extremely patient and truly cares about getting you in the right car.

F-10s from Fowler

9 de jul. de 2015

As an extremely picky car buyer, I had been looking for my next purchase for months and finally found a vehicle online that I was interested in driving. I had not dealt with Courtesy in the past, so I was somewhat apprehensive, having been had mixed dealership experiences in the past. From my initial "online" conversation with Rachel to our arrival and meeting with Sarah Wright, our sales rep, it was a great transaction! We ended up buying our 2015 200S right out of their showroom, trading in our current vehicle at KBB TI value, and receiving an all around amazing deal. Sarah is/was outstanding...and I would recommend her and Courtesy to anyone/everyone looking for a positive car buying experience. Lynne & Daric Feldpausch

jessgerow

15 de jun. de 2015

We have purchased 3 vehicles here in the last few years. Del has taken excellent care of us. He is kind, informative, and very honest. He's gone above and beyond in helping us get into vehicles to fit our every need. The entire staff is very kind and welcoming. Please do yourself a favor and consider purchasing your next vehicle with Del at Courtesy Chrysler on 28th st!! Thank you Del!

clairelizabeth123

29 de abr. de 2015

Matt Hoople was great to work with. He is easy going and made the whole experience enjoyable! I would recommend anyone looking for reasonably priced vehicles to go check out Courtesy and ask for Matt! Thank you so much! I love my car!

Dleitel

28 de abr. de 2015

Selling the 2011 Dodge Durango to me was a plesant experience, Sales rep was very nice BUT... 45 Days into owning my vehicle I realized my oil change light coming on. So I went in had the oil changed for free. Tech states bring the car in yesterday for a rack and pinion inspection. So I pay the 49.95 and they tell me that I have to pay 1300+ in repairs. He called the sales manager and he states used car over 30 days basically my issue.How is it they inspected this SUV called it used cerified when they sold it to me and did not notice this issue, I feel they need to take ownership on selling me a major repair like this so early on. Yes it used but DONT say Certified and claim to have inspected and made repairs. I believe they covered it up. I am super upset.

dkachur1234

17 de abr. de 2015

Courtesy not only gave me a fantastic deal on a vehicle but the sales consultant Matt Hoople was the whole reason I even moved forward with the whole process! He was very very helpful and was there for the entire process. He immediately assisted me with all questions and concerns I had and set them to ease! He was a FANTASTIC individual to work with and I am very thankful that I was fortunate enough to deal with him! Thanks Again Matt!!!

JDMark

29 de mar. de 2015

I went in to the dealership on a Wednesday with a fairly good idea of what I wanted to buy. Joel set me up with a few cars to test drive, and I fell in love with my 200S. They held the car for me until Saturday when I was ready to drop my jeep off for trade in, and I was in and out very quickly. I ended up with an amazing value on my purchase, and would not hesitate to do future business with or recommend Courtesy's staff to anyone else in the market.

Jeeplovee

5 de mar. de 2015

I really wanted to upgrade my little 4 door car to a jeep but was a little hesitant because I didn't know where to go & I knew they could be pricy. I got referred to courtesy by a family friend & was told Matt Hoople would work with me well. I went the next day & I couldn't of been happier! He listened to my wants & needs & found right what I was looking for & I got just what I wanted! I was in my new ride within 2 days & couldn't of been happier. I will defiantly be back for my future cars! Thanks Matt!

Ryan Cummins

28 de feb. de 2015

My girlfriend and I have both bought from Courtesy Dodge now. We will continue to work with Courtesy Dodge due to the amazing service and experience we received from Matt Hoople. I have worked with many salesmen over the years but I never felt I was being worked by Matt. He went above and beyond to help me drive out in the truck of my boyhood dreams. We cannot gush enough about our experiences with Matt. The number of awards that line his office should speak for themselves. The cream cheese and crackers weren't bad either. Thank you Matt for welcoming me into the Mopar Family. See you next time!

tenoch

13 de feb. de 2015

I came upon Courtesy's website while searching for a used car and I'm very glad that I did. Jim Bush worked with me for over a month to help find the right vehicle at the right price! The sales rep Del C. thoroughly described my 2009 Vibe and its history. I am relieved to now have a safe, reliable great looking car. If your looking for the right vehicle for you, then Courtesy is the place!

kmark

31 de dic. de 2014

The staff at Courtesy hit it out of the park again! My last purchase was delivered on 12/31/13. The car came in late in the afternoon and they made sure it was ready (including detailing) by 6:30 PM on New Year's Eve! This time, the car was delivered late in the afternoon on 12/26/14 at 2:30 PM and the same treatment was rendered again. I was out the door with my new car by 5:30 PM! The SRT / Viper technician, Nate, even came in on his day off to help make this happen! Courtesy CJDR consistently works hard to make the buyer's experience nothing less than first class and works hard to maintain the owner's trust and business. It's obvious that this level of dedication starts at the top with Laura and is shared by every member of the sales and service staff! One doesn't have to go far to hear stories of woe from customers treated badly at other dealerships. Some may suggest that I "just got lucky" or that "lightning struck twice". Make no mistake that from my observation, this is what the people at Courtesy do every day, and they do it extremely well! Many thanks to all at Courtesy for making my experience something worthy of sharing with others!

jclary1

4 de dic. de 2014

Recently had a wonderful experience working with Phil on a 2015 Jeep Cherokee lease. He went above and beyond to get me the price I could afford while finding a vehicle with the options I wanted. His personality is outstanding which made it a fun, comfortable experience. When my lease is up I will go right back to Phil!

tduimstra

3 de dic. de 2014

Matt was so helpful, and got me in and out of the dealership with an amazing deal in no time! Will recommend him to anyone and everyone!

jallen02

1 de dic. de 2014

Can't say enough good words about this dealership. I was refereed to Delfino Contreras by my good friend. I contacted him, let him know a few of my "musts" in a vehicle, he told me give him a couple minutes and he would look. When he called (less than 10 minutes later) he had the exact vehicle I was imagining. I'm SO happy I contacted him!!!

brownguy

31 de oct. de 2014

Matt hoople is a very good guy and was very helpful would recommend him to friends and family any time so go see him at courtesy

ecowdrey

26 de sep. de 2014

Matt helped us get a great deal on our new Jeep. He listened to exactly what we were looking for and got us a great price. Attentive, friendly and an all-around great guy. It also comforted us to know that he owns Jeeps, so we trusted his opinion more in making our purchase.

knapea1

13 de jun. de 2014

The best service I have ever had, without exception. Simple put Ed goes way above and beyond to get the job done. I have never had such a positive experience revolving a service issue, and am extremely grateful for the distance Ed went personally. I have actually never written a review before, but was so compelled to do so, as this was an extraordinary experience. In fact, this was the second issue I went to Ed about, and could't imagine a better outcome! Exceptional service, awesome guy!

dennismatthews

15 de may. de 2014

Del Contreras was extremely helpful at assisting us find the perfect Jeep. Very pleasant purchase. Smooth process from start to finish. If there was a 6th star rating, Del and Courtesy Chrysler Dodge Jeep Ram would get it. I would recommend anyone and everyone looking for a great vehicle at a fantastic price to head to Courtesy. Very clean facility. Still cannot get over how awesome our experience was. Thanks again Del and the entire Courtesy team. A+

Cece2012

14 de may. de 2014

Love this place! the people & service is excellent. We dealt with Matt Hoople, He is a wonderful person to work with. When the time comes for another vehilcle we will definately go back.No problems with the vehicle and truly I hope to have none but if there is I am sure that the service staff will get a 5 star report from me as well

rtbeute

13 de may. de 2014

Matt was super, explained everything. Took care of everything needed to buy our car. He is very knowledgeable and friendly, yet proffesional. We would buy with him again and are giving his name to our friends and family. We bought a 2014 Dodoge Journey and LOVE it! Thanks Matt!! Rog & Teresa Beute

cchlebana

1 de abr. de 2014

I want to let everyone know what amazing service I received! I recently purchased a 2011 jeep patriot from courtesy and I am in love! This is the second jeep I have purchased from Matt and he is amazing! Always makes us feel like we are number 1 and goes above andbeyond for us evertime we come in! I cannot say enough good about him. Thank you from the bottom of our hearts for being so good to us. The whole crew is amazing. Thank you. We will return! Thank you for making us feel like royalty!

dedsenga

27 de mar. de 2014

I purchased a new Chrysler Town & Country. The entire experience was very smooth. I initially went in a month and a half before I purchased, and in the interim, the dealership was never pushy about making a purchase. When I came in to make the purchase, they promptly found the exact car I wanted and got me a great price on it. Overall, it was a great experience.

JAnkney

26 de mar. de 2014

My wife and I just purchased a used Chrysler Town and Country and loved working with Matt Hoople! He was extremely friendly from when we first walked through the door. Not only was he knowledgable about the vehicle, but he was able to add a very personal touch. He did this by getting to know us and what we were looking for. On top of that, he owned the same type of vehicle, so was able to show us all of the ins and outs of it. I was a little nervous going into the process since it was the first vehicle I had to purchase and finance on my own. But Matt alleviated all of those nerves by helping us through the entire process.I would definitely recommend Matt to a friend! Thanks for all your help!

ashley02

20 de feb. de 2014

Matt Hopple was GREAT to work with, he was straight forward and knowledgeable about everything. Anyone who needs a great used car should go see Matt he will give you answers about everything you ask plus more, he had everything in order for a nice,quick purchase which we love. Thanks Matt!

jobrien81

20 de feb. de 2014

Last night my wife and I purchased a minivan from Courtesy and had the pleasure of working with Matt Hoople. Compared to experiences we have had at other dealerships in the area, Matt and Courtesy stood head and shoulders above the rest. Everything was clearly explained to us and all of our questions were answered. It was a low-pressure environment and everything was very transparent - at no point did I feel like we were dealing with the stereotypical "used car salesman" that was just trying to make a deal. Matt recommended a vehicle based on a short discussion and was able to very thoroughly explain all of the cool features and benefits of that vehicle compared to others and how they lined up with what we were looking for (and some things we didn't even know we were looking for). Matt went above and beyond taking care of my family throughout the whole process and we are very appreciative of that. I would recommend Courtesy and Matt Hoople to anyone looking for a good used vehicle.

kmark

2 de ene. de 2014

Although I have purchased and serviced a number of cars and trucks from Courtesy CDJR through the years, my most recent purchase proves that the Courtesy folks continue to maintain their "edge" and stay heads and shoulders above the competition. My most recent purchase, a 2014 Jeep Grand Cherokee Overland was delivered to the dealership just before noon on New Years Eve, 2013. Within minutes of it coming off the truck, the New Car Sales Manager emailed me to let me know that the car was in. (It is important to know that he, Curt Campeau, personally handled the original order at the request of the General Manager, Ed Buck. Also, it is important to know that I have always been greeted and addressed by name by sales staff, service writers, mechanics, etc. whenever I visit the dealership! It is also important to know that I have observed many other customers receive the same treatment during their visits to the dealership.) After speaking to Curt by phone after the email, he agreed to have my new Jeep ready by 4:30 PM even though New Years Eve / end of month / end of quarter / end of year was one of those "chest pain busy" kind of days for him and his staff. When I arrived, I was greeted by Curt Campeau who asked if it "would be ok" to have salesman Phil Koetje assist in the paperwork, etc. in order to conserve "my time" in order for me to make it to New Years Eve dinner with my wife and some friends. The whole transaction went very smoothly due to Phil's expert knowledge of his products and the paperwork process. Shortly after, I was taken to see my car in a warm, indoor environment after it had been expertly prepped, washed and waxed. IT WAS STUNNING!! The car groomers even took the time to ask if I had any questions about my new Jeep! Shortly thereafter, I met with the "F & I" gentleman (sorry, I can't remember his name but he was just as much "on top of his game" as the rest of the Courtesy CDJR team!) A few minutes later, I was ready to leave the dealership, but before going, Phil Koetje went over the car and all of it's high tech systems with me and patiently answered every question that I had no matter how trivial! (Most people would be watching the clock ready to go home on a Holiday evening but not Phil or the Courtesy team!) I can't say enough good things about the Courtesy team. If I could give them a 10 star rating, I'd do it in a heartbeat. Thank you to all of the team and Happy New Year! You ROCK!!

deculbertsion

7 de oct. de 2013

I would highly recommend Matt Hoople at Courtesy Dodge. He is friendly, knowledgeable, and extremely helpful. The CD player that came with the used vehicle I purchased was not working, so Matt arranged a loaner car for me to drive (free of charge) while he made an appointment to have a new CD player put in (again, free of charge). The new CD player works great!As for the car I purchased, Matt told me it was in great condition, and an inspection by my mechanic proved that Matt was being completely honest with me. Matt will work hard to find you a good deal on a car, and will do everything he can to make sure you are happy with your purchase. I should also mention that I bought my previous vehicle from Matt as well, and I never had a single issue with it. I never had to have it in for repairs, not even once. In fact, I'd still be driving it today if it had not been totaled in an accident. It's scary when you're buying a new car; it is a major life purchase, and it's hard to know if the salesperson standing in front of you has your best interest at heart. You really want someone you can trust. Relax. Matt Hoople is that guy.

Mayrick

20 de abr. de 2013

We recently purchased a vehicle from your dealership and were quite pleased with the level of customer service we experienced. Matt Hoople met us at the door. He was friendly but not at all pushy. He answered all of our questions. He was quick, thorough, knowledgeable and courteous through the whole process. This is the best experience we've had at any dealership. Kudo's to Matt and the rest of the staff at Courtesy Jeep Dodge. We will recommend you to our friends and family and we will return when we're ready for the next vehicle.

Dmsackett

15 de ene. de 2013

These men helped turn a previously miscommunicated experience into a great experience. We had traded in our 2010 Journey for a 2013 Journey. After owning the new one for about 5 wks, we discovered that there was no 3rd row seat. (We had assumed this seating row was laying flat and as we had owned a prior Journey, did not ask how to move the seats). Instead of telling us that we were out if luck, Mark went out of his way to turn this into a positive experience! While our Journey was being evaluated for trade in, he had Scott show us some other vehicles. Turns out, we are a mini van family! Scott worked with our schedules to get the necessary paperwork completed, even though he had a funeral to attend that week! Great job, guys!

Bjd386

10 de dic. de 2012

I brought my 2008 Jeep Wrangler in because my key had broken off in the ignition and the car was still running. Tom was able to shut the car off and get the broken key out of the ignition. Even though I did not purchase my Jeep at Courtesy, he took care of me and there was no charge for this service. Additionally, Tom did some switching of my keys and was able to save me 225.00 for a new key. Overall, my visit cost me 13.00 for a new valet key. I will be sure to bring my two Jeeps in to Courtesy for oil changes and other maintenance in the future due to this one encounter. Thanks Tom!

Morris2012

1 de nov. de 2012

We started in Used Sales with Jason and ended up on the new sales side with Scott. Both men were very informative and knowledgeableand helped us thru our process wonderfully. Jim Bush handled our financing and made the process simple for us. Thank you!

dkulikow

3 de jul. de 2012

Thanks Del for helping us find a great used car for our daughter!! We appreciate your kind, helpful service. I feel she's in a car that will last her for several years.

leelane

1 de jun. de 2012

My wife and I purchased a Jeep Wrangler from Del Contreras at Courtesy Dodge. We had come 80 miles to do some shopping in Grand Rapids, when on a whim we stopped to look at used Wranglers. We had been looking for a late model with a manual transmission which we had been unable to find locally. We were introduced to Del and a Wrangler that was just what we had been looking for. Del went our of his way to make us what we felt was a fair deal. He then had the installation of a tow package expedited that afternoon while we went to lunch, thus eliminating the need for us to return to GR at a later date to pick up the vehicle. In addition he made arrangements to send a team member to our home the pickup the hardtop for our trade in Wrangler. Again saving us a 160 mile round trip. In summary, it was one of the best car buying experiences we have ever experienced. Del and the team at Courtesy know what good customer service is all about. We will highly recommend Courtesy Dodge to our friends and family.John and Jane Cleveland

JLimb

7 de may. de 2012

Unfortunately this dealership doesn't work on CNG vehicles. However, I was impressed with the director Brent Locey for his hospitality and kindness in assisting me with alternatives.

msthangxx1

10 de abr. de 2012

This is the first time that I ever went into a car dealership where everyone were so friendly especially Del Contreras, such a nice man I needed help trying to get a car I didnt think I could get one because of pass finances, but this man really help me me I would give him 20 stars, didnt try to sell me just anything he sold me something that I like,and I really appreciated that,If any of my friends or relatives were looking for a car I would tell them to go to courtesy dodge and look up Del such a nice person. THANKS DEL,Love my jeep.

suepor

30 de mar. de 2012

We had a great experience at this dealership. After looking at multiple places and vehicles we were impressed by the friendly, knowledgeable staff at this one. Would definitely recomend them.

wesfost

4 de mar. de 2012

My 2006 Buick Lacrosse is a pretty car. It goes down the road smoothly, and is very quiet. It is missing many of the "extras" that I am used to, however. It was originally a rental car, which I didn't know until AFTER I bought it. I bought this car too fast. I bought it on my lunch hour and picked it up after work. Lesson learned.

John Kamsickas

22 de feb. de 2012

The pricing and service on my car were exceptional. They made the transitioin very easy and took care of all problems. It was a nice touch to be introduced to the service department and shown low cost maintenance options. Good follow up on issues - even on a Saturday.

ashley.aikens

20 de feb. de 2012

Chris did a great job and helped me with everything I needed in order to purchase my car. I was very grateful for his service and he went above and beyond my expectations!

bmccormick

12 de feb. de 2012

Matt Hoople has provided great customer service for two vehicle purchases now and would refere him to anyone looking for a used vehicle. Will definatly return to Matt for our next purchase.

rlhuston02

6 de feb. de 2012

Dan (and the technician) is the reason I keep going back to Courtesy. I have been to other Jeep dealers and their service/parts departments. Dan is accomodating and is a great listener. I have done my best to try to explain the service issue in my words and he asked the right questions to get the concern correct.Everyone from the time the overhead door opens until the bill has been paid have been been great to work with. Dan even had me talk to a high level technician in the bay to address my own misunderstanding of the 2007 Liberty's cooling system. My Jeep has been in their service department three times and I havent regretted a thing.

nancylinda1995

5 de feb. de 2012

He was great! He took care of everything in a very friendly & professional manner! I'll be back for my next car!!! Great Job Chris!!!

jhurt

4 de feb. de 2012

I visited Courtesy Chrysler Jeep Dodge to look at a vehicle for my wife. She had been there a few days earlier and found one she liked. By way of background, we had purchased two mini vans some 10-15 years ago from Courtesy but our current vehicles had been purchased elsewhere. Scott Sykes was the sales person we talked with and he was excellent. Scott did not pressure us or steer us in a wrong direction. He was a straight shooter during the process. As a result of the excellent customer service and reasonably priced vehicles, I ended up purchasing two vehicles from Scott. My wife and I are very pleased with the vehicles, customer service and overall experience received from Courtesy, Scott Sykes and Jim Bush. I would certainly recommend anyone interested in purchasing a vehicle (new or used) to visit Courtesy Chrysler Jeep Dodge and talk to Scott...

jessebelle

30 de ene. de 2012

Scott made sure that since this was my first oil change after purchasing the van (used) that it was free. I forgot to mention when I checked in that I had a rear blinker that had burned out a few days prior, but it was fixed and free of charge as well. Al went above and beyond to make sure that I was satisfied and happy. Free water and cookies along with a nice waiting area are such nice touches. My kids loved sitting and putting together the puzzle that was awesome to spend 20 uninterrupted minutes with my kids, I might get my oil changed more often!! Having the ability to just show up and get my oil changed whenever I have time is awesome, my schedule is already so overbooked as it is and trying to pin down time to get an oil change is sometimes just too much, being able to stop in on the fly and back out in a matter of minutes is simply awesome and I can't thank Courtesy enough!

michemisiak

28 de ene. de 2012

Chris was great to work with! He was very friendly and knowledgable about all the minivans on the lot. He actually helped us find the one that fit our needs perfectly. Thanks for the great price and the wonderful van!

Ralph T

27 de ene. de 2012

Matt was very helpful, quite knowledgeable, very organized. He got the paperwork done in a minimum amount of time. I would give him the first opportunity for any future business regarding auto purchasing. I rated him & his firm a five across the board only because I didn't see a ten being available .A pleasant experience overall !

mbjackski

24 de ene. de 2012

I thought for sure I would be treated as a second class customer, but I was greeted as a respected customer. When I didn't understand what services were needed for my vehicle, Al Brown explained eveerything so I would understand. Rob Grabill helped with setting up and following through with the additional work that was needed. I definitely would go back.

clcollom

6 de ene. de 2012

As a first time car buyer, I was dreading the 'process'. Scott and the team at Courtesy were knowledgeable, courteous, and fair. They made buying my first vehicle (all on my own) a very easy process. I would recommend them to anyone and will continue to do business with them in the future.

starshstar

28 de dic. de 2011

We called from Bellevue to see if they had the Yukon that we seen on the computer. Chris answered the phone and let us know that they still had it. He offered to call us why we were driving to let us know if it got sold why we were driving. I really appreciated this because we were driving pretty far to see it. He was very friendly and helpful when we went there. He was also pretty helpful. He did not try selling us a vehicle that we did not want and he worked on the price with us until we got what we wanted. I really would like to thank him for his patience with us.

rdrnbs

15 de dic. de 2011

My wife cmplained that the brakes on her car were making noises. I contacted Courtesty Chrysler Dodge Service Department and made an appointment. Today Courtesy Dodge Service Department promptly, efficiently, and reasonably repaired the brakes on my 2007 Chrysler PT Cruiser.

JamesY

29 de nov. de 2011

I live in South Bend Indiana and had been looking for a 2008 Jeep Wrangler Unlimited for about 4 months. I found one at Courtesy and decided to test drive it since we were coming up to visit family. I e-mailed Scott about the Jeep, he was quick to respond to muy e-mails and multiple questions. On the way to the dealership I ran through all the tricks I thought they would pull and told her to be prepared to walk. I was proven wrong. Scott was very laid back and I felt no pressure. The wife and I took the Jeep for a test drive. We got back in 15 minutes and they had already appraised my vehicle and laid out an offer. I fully expected to have them low ball me on my trade, wrong again, they gave me more than I expected. Then it came down to negotiating the final price. I once again expected hours of Scott running back and fourth to some secret negotiation. Instead he brought Ed the Sales Manager in and in about 30 seconds we met in the middle on the price. I ahve been in banking for 15 years and have heard horror stories about buying cars. Scott and Ed made this so incredibly easy. We wrapped up the deal and got financed and were out the door pretty quickly. This was the Wednesday before Thanksgiving. Early the Friday morning after Scott was already calling me. I had left my bike rack on my old car because it would not fit in the hitch on the Jeep. Scott did some research and found out they make adapters. I cam back and picked up my bike rack. Saved me the $250 to $500 for a new bike rack. This kind of customer service is above and beyond what I expected. I have no intention of ever stepping foot on any other dealership. I will be a life long customer at Courtesy!

mbonnema

25 de nov. de 2011

Picked up my son's Wrangler on Friday after getting a door fixed, got there right at closing time (5:30). The car wouldn't start, so Tom got Al to come out and take a look at it. They pushed the car into the garage (after hours now), put it up on the hoist and removed the starter. Starter was bad. Not only did they stay an hour late on a Friday to get us back on the road, they fixed a couple other minor things under the car that we hadn't seen before. Awesome customer service!!

msjones914

24 de nov. de 2011

I have been going to (Highland) now Courtsey Chrysler dealership for over 10 years. All my non-routine and many routine services are done here. I highly recomend this dealership to friends whenever I can. The new dealership, waiting areas and many of the old faces keep me coming back. Along with some friendly new faces. I even can wait for my services with my Labrador and computer so I am rarely inconvenienced. I would buy another vehicle from them when the time comes, hopefully another Grand Cherokee if the gas prices stay down! :)

diegoaraya

20 de nov. de 2011

Matt was very helpful and thorough with all the questions I had. Very friendly and gave me a sence that I could trust him, which to my personal opinion, it's a very rare thing to find now at days. Thanks Matt.Diego A.

vandriver2012

18 de nov. de 2011

We started out looking for a used vehicle to purchase...met Doug on the Used Car Lot, we immediately felt very comfortable in talking to him; he was not pushy and let us look around; and let us do most of the talking. After discussing going the used vehicle route, we decided to release again. We had just come out of a lease, a car, and I really wanted to get back into a van. I feel that Courtesy Dodge will stay as important to us after the purchase as they did for the purchase of our new Town and Country Van. Doug worked extensive to get me in the Van I wanted at the price I wanted to pay, and with all the amenities I wanted; there were no games, he was relentless in getting us every rebate. The financial people were very helpful to us also. I like the way Doug introduced us to the Service Department and explained every detail to us, as to what we can expect when we come in for oil changes etc. He then went over every detail of the car. I drove out of the lot confident on where everything was located and not having to search and worry about trying to figure things out. I would definitely give out Doug's name to everyone interested in buying a vehicle and I am sure Courtesy Dodge will be our home for our cars.

goldbug23

17 de nov. de 2011

I caught Chris at a very busy time. He still managed to give me the attention I needed even while helping two other parties. He was straightforward and business-like but also friendly and very helpful.

donna long

14 de nov. de 2011

VICTOR WAS VERY EASY TO WORK WITH. HE TOOK HIS TIME AND EXPLAINED ALL OUR OPTIONS.WE SO PLEASED WE BROUGHT OUR SISTER IN TO BUY HER CAR HERE.

lewis024

9 de nov. de 2011

All my experiences at Courtsey Jeep have been exceptional. All staff friendly, service fast, waiting room clean, show room spotless. I would recommend to all my family & friends.

rudystith

7 de nov. de 2011

Al Brown is a great representative for your business. He was concise, enjoyable, and dependable. He gave me a time to expect the repair on my car to be completed, and it was exactly as he stated. He has excellent customer service skills and is a great asset to your company!

dmsabo

1 de nov. de 2011

Todd was great to work with, I do not buy cars very often and he made it a good experience. I would recommend him to my friends and family if they were looking to buy a car.

dvanvolkinburg

30 de oct. de 2011

i was always very leary of buying a used vehicle from a dealership. Bill set my mind to ease and has changed my way of thinking. I believe he was very honest with me and worked diligently to get me the best deal out there. i did some research on the type of vehicle i purchased and realized i did make the right choice in choosing Courtesy Dodge. They truly are the best! Thank you Bill B!

MichaelSchmidt

30 de oct. de 2011

Very good experience at all, with the service, the people over there, the priceand the trust of the words they give you can count on...

kdegraaf

26 de oct. de 2011

We were able to get a repair made on our vehicle in a very timely manner. Courtesy vehicle was available without a long wait. I felt service department valued my time. Repair on ignition lock solved our issue; we also had a headlight cover sanded and I actually thought they did an OK job until I realized I was looking at the wrong one and the one sanded did indeed look like new as mentioned by the service representative. we will also be returning there for oil changes due to competitive pricing. Staff were friendly as well.

Wilma Nieves

25 de oct. de 2011

This is the first time I visited Courtesy Chrysler Jeep Dodge. I had a wonderful experience with Al and Dan. Their customer service was exceptional. Dan took the time to explained me all details very clear and simple. Al was very professional and very helpful too. Dan also surprised me when he offered me to use while mine was at the shop. I will recommend this dealer to all my friends.

piselli05

19 de oct. de 2011

I went to Courtesy Dodge and my sales guy was Matt Hoople. Who was highly recomended to me and i must say i understand now. He did everything in his power to make it a very nice and comfortable experience. He was very good at making a deal and knowing when i told him what i was willing to pay and what i wanted my monthly payments could be. He is a very down to earth guy that is no b.s invovled. I will highly recomend him to anyone i know that is looking for a vehicle.

castruthers

10 de oct. de 2011

Matt was incredibly helpful! We knew what we were looking for, but he helped give up specifics on the car we were looking at as well as looking up other cars from other dealerships to find out the history on them. He gave us the full history on the car we ended up buying and worked with us to get it to a price that we wanted. Matte is very personable and has some great stories! Very nice honorable guy who I will go back to when I buy my next car.

KLBB

10 de oct. de 2011

The dealer had exactly the car I was looking for. I had a very pleasant experience working with Doug. He explained all of the features, came to a great price after applying all available rebates, and introduced me to the service department who will be doing my initial complementary oil changes. I chose the right dealership and feel confidant my new car will be in good hands.

stinkyhead

9 de oct. de 2011

Bill was friendly and knew his business. He even came in on his day off just to finalize the deal. Went out of his way to get me into the car I wanted.

DeGraw2011

8 de oct. de 2011

We had a great experience with Bill today. We came in "just looking" and left with a great vehicle for our family. He was friendly, helpful, knowledgeable, and did not pressure us at all! Thanks for all the great help!

briankrupiczewicz

2 de oct. de 2011

If you are looking for a dealer that is both fair and customer-service oriented, I would hightly recommend working with Courtesy Dodge and Jeff Sweeris. We have been a long-time customer of a competitor dealership (of which Courtesy was not aware at the time). At the end of the day, I felt that I received an extremely fair value on my trade-in as well as every effort made to put me in a new lease at the price-point I was looking for. (If the truth be told, it was eye-opening that Courtesy came in at a better price for an extremely comparible vehicle without any previous relationship. The other dealership told me they had pulled out all the stoppers for me since I have been such a good customer, but that was obviously not the case.) Jeff made the sales process extremely easy - especially for those of you like me that typically hate the process of buying new cars. He was extremely proactive, quick to turnaround information and quotes including looking for all eligible rebates, etc., and earned my business within a few hours. At the end of the day, I was extremely excited about my new 2012 Jeep Liberty Jet Edition in addition to feeling like the pricing and negotiation process was fair and EASY. I will be recommending my friends and family to highly consider Courtesy for their next Chrysler, Dodge, or Jeep purchase. And it goes without saying, I would also recommend my friends and family to work with Jeff Sweeris. He had an easy-going personality, yet was quick to return phone calls, got right to the point of getting me trade-in value estimates, lease option prices, etc. I found him to be very knowledgeable of the business - having been a former deadership owner, dealership finance manager, etc. He is in the business because he is passionate about it and loves what he does which shows.

burtts123

26 de sep. de 2011

I highly recommend this dealership. Victor Calloway was great to work with and got me in a vehicle that I could afford. I'm a customer for life now.Rich

SteveHarryman

26 de sep. de 2011

Pat Smith was very helpful and great to deal with. Great attitude and hard worker. When I do end up purhasing another new vehicle, I'll be asking for Pat.

sytsma

22 de sep. de 2011

I will not go anywhere else. Very happy with service and will definately recommend to friends and family. Dan was very knowledgable, courteous, and very accommodating. Dan made sure that I got everything done in a timely matter.

tbucket

22 de sep. de 2011

salesman was informative,helpful,courteous,down to earth,worked to help me with pricing,gave extras on day of sale and came in to meet with us on his day off.

lesliebsnoap

22 de sep. de 2011

From the minute I arrived, my car needs were top priority. On a scale of 1-10, Matt is an 11!!! I will recommend him to anyone shopping for a car, period!

schaner220

18 de sep. de 2011

This is the first time that we have financed a car, and we are so glad that we were able to work with Del. His customer service was beyond amazing, as was the rest of the people at the dealership. Everything was done in such a timely manner as well. I will never buy another car elsewhere!!

sjeinig

15 de sep. de 2011

The service we got at Courtesy was excellent! My husband and I were looking for a Dodge Quad Cab in a specific price range and Chris helped us find the one that suited our needs perfectly. Chris was very helpful and answered all of our questions honestly. He is extremely friendly and made us feel comfortable, like we've known him forever. He introduced us to the people in the service department and the parts department and showed us around the place. I would highly recommend Courtesy to all my friends and family and definitely send them to Chris. Thanks Chris for everything you did to help us get our Truck !!!

NotreDameFan

3 de sep. de 2011

Was very friendly and helpful at a time of great concern over my jeep. I would highly recommend Al and his team. We were a walk in and he made us very comfortable in the waiting room with cookies and explained everything very well.

pboot1974

2 de sep. de 2011

After many days of online/in person searching for a "new" used vehicle for my daughter, I finally had it narrowed down to about six additional vehicles to check out. My first stop was at Courtesy Chrysler Jeep Dodge on 28th Street, where I was fortunate enough to be greeted by Scott Sykes. He was the best! He went above and beyond to show me the vehicle I was interested in (it has just come in and was still at the detail shop); we took it from there for a short test drive, and I was sold. He made the purchase painless for me!! And freed up the rest of my day; I was done car shopping! Scott took car of everything for me, even getting the vehicle delivered half way; so I would not have to drive an hour back to GR to pick it up! I will definitely remember him when I am in need of replacing any further vehicles; and highly recommend him (and Courtesy CJD) to anyone shopping for a vehicle!

lindaharrington1

1 de sep. de 2011

We have been working with Dan for a long time! He has always been courteous and very knowledgeable of his job. He always goes far and beyond his duty to make sure we are satisfied! We have taken both of our cars to him for service and Dan has made sure that all our concerns are addressed and everything is completed to our satisfaction. Prices are fair and exceptional. He has drastically changed our views of service departments in a dealership. We highly recommend Dan. We are moving to Florida and will miss him! He is like a friend to us! Thanks again Dan for all you have done! You better visit us!! :-)

dodgeram69

1 de sep. de 2011

chris was very helpful in the price of my truck on trade in and he was very helpful in helping us get our car he is really friendly and helpful.

Ferenc Katona

30 de ago. de 2011

We liked his attitude. He has a great friendly contact with people.He make sure we know everything about the car.Very easy made a business with him.

jeeps_ahoy

26 de ago. de 2011

Chris is one of the few that pulls no punches. Everything was straight up and honest. They gave us a great deal on our trade in as well as the vehicle we bought. We honestly didn't feel like we were food for a vulture. We will no longer deal with the dodge dealer in greenville. Instead we will go the extra miles to go see this place! Thank you Chris for representing Courtesy dodge the way u do! A+++++ Psst look for my rating for the one in greenville. It will be very lengthy. Courtesy Dodge.......Chris is very very customer friendly, BEST OF ALL HE CONNECTED WITH US ON WHAT WE WANTED! THANKS AGAIN!

lylebeatty

26 de ago. de 2011

Jeff got us a great price on a quality vehicle. As we live 250 miles away, he communicated with us over the phone and when we got there, everything was just as he had promised.

squanto

25 de ago. de 2011

Jeff wa great!! He was a no non sense kind of sales person. Straight to the point about what he could and could not do for me. I did not spend a lot of time at the dealership. I was out the door and in my new Jeep in no time. Love my Jeep, Thanks Jeff.

bacurrier72

23 de ago. de 2011

Doug did an excellent job. He wasn't pushy but gave us the facts about the car we were looking at. He was very friendly and knowledgable. He made sure we felt comfortable with Courtsey as well. I would definetly recommend Doug and Courtsey.

Mat Emerick

18 de ago. de 2011

Chris and everyone else that we worked with in purchasing our 2006 Dodge caravan were great! Chris steered us toward exactly what we were looking for and we felt very comfortable in dealing with him!

jdykstra

16 de ago. de 2011

I was very pleased with the proffessionalism, quality, and friendliness of the staff at Courtesy Dodge. I would recommend anyone buy a used or new car from Courtesy Dodge.

donnaraymond

15 de ago. de 2011

We needed to buy a van,as our"s was in an accident. Del helped us out,we needed to keep to our budget. He got us a great deal, we are very happy with our new van!Thanks Dell

brent0035

15 de ago. de 2011

Great experience, my wife and I bought an 08 Jeep Liberty, I've never been happier with my dealership experience. If you want to buy for a great price and great pre owned vehicle, give this dealership a try. Thanks Bill for being a no pressure sales person.

Jameszimm

11 de ago. de 2011

This was the most pleasant car-buying experience I have ever had. No pressure, comfortable setting and professional conduct. There was an expansive selection covering a wide price range. It was easy to find the car that fit my needs and budget. I showed up on Saturday and browsed the lot. Bob Krueger came out after a few minutes and answered some questions for me. I left with his business card and refreshingly there was no attempt at a high-pressure sales pitch. I had visited over 20 car lots that week and Courtesy's selections were the cleanest and most reasonably priced that I found.I returned Monday for a test drive and finalized my decision. The price negotiation was open and honest. I showed Bob my research and he told me their pricing philosophy which was also prominently displayed on the wall. We were quickly able to agree on a price that was fair to both parties. The sale and registration took place efficiently on their premises and I was out the door in record time. It has been 4 days and I have no remorse. I know that I received a good vehicle at a good price and genuinely enjoyed the experience. I highly recommend Courtesy Chrysler and especially Bob. I give them 5 stars across the board.

Jacobski

9 de ago. de 2011

Linda is awesome! She was really focused on the customer experience and making sure we were comfortable with the purchase. It was so refreshing to have a salesperson that really felt like they were on your side. She made the process an absolute breeze and is so patient for indecisive buyers! Most of all, she knew her stuff. It was refreshing to sit in a car and have someone explain everything without reading it off of a computer screen. We will go back to this dealership to work with Linda for our next purchase! Thank you Linda for everything! K&Z

mcdonaldm

8 de ago. de 2011

My experience at Courtsey Dodge was great. I was looking for a newer used vehicle & David Yovich was very helpful in my selection. I would definitel recommend this dealership to my family & friends. My son & his wife will be looking for a newer used car & are going to see David at Courtsey for this because of my good experience.The Supervisor of the Used Car dept. introduced himself as did others & thanked me for my business.

Harley56

6 de ago. de 2011

We could not have ask for a nicer sales person, Scott knew what he was doing, helped us all the way around finding and getting us the van we wanted. Answered our many questions and was very helpful showing us how everything worked on the van, we left feeling like we had made the right choice of dealerships. Will recommend Scott very highly.

pjdaly

3 de ago. de 2011

I bought a 2006 van over 4 years ago from this dealership. They had a lot of choices then, so thought I'd look again. Had over 135,000 miles on the 2006 van otherwise would have kept it.Bob Krueger waited on me. First he looked the vans up online then we went into the lot.Saw one I liked right away. Drove it and they told me what they would trade in my van for. Went home and "slept on it." Called Bob the next day and told him I would take it. He was very professional and friendly. I usually do not like dealing with car salesmen because they can be very persistant. I did not feel pressured with Bob. So, overall, I had a good experience.

jimmywhite

3 de ago. de 2011

My wife and I were in need of a new mini-van after driving our previous one for nine years. Courtesy's salesman, Matt Hoople, invited us in for a visit right after my initial phone call and listened to what our specific needs--including price range--were in a new vehicle. We found Matt to be very experienced and knowledgable--he has sold cars for Courtesy now for 15 years. We also found him to be very educational, thorough, and tireless! His immediate mission was to find us a later-version used minivan that would satisfy two "fussy and picky" buyers who also happen to be sales people as well. Matt is also a "low-pressure" salesman which made him even more pleasant to deal with. I would highly recommend him and Courtesy Dodge to anyone in the market for a used and new vehicle.

epyonmk3

2 de ago. de 2011

My wife and I came to Courtesy to look at minivans for our growing family. Linda was very friendly and helpful as she demonstrated the features of some of the models available. We already had a model in mind, and she helped us in finding all the variations available on the lot or on order, and the pros and cons of each option. Price was the biggest factor in our decision, as we already had one car payment to make, but we got a good trade-in on our Neon for the van, and the features available were very good for the price we paid. Linda was very aware of our needs, as she brought the van up for a test-drive and made sure the air conditioning was running for a while before we went out, as it was a hot day and my wife is pregnant. I found this a very welcome observation, and was very appreciative.In addition to the friendly interactions we had with Linda and her manager, neither lost their professionalism at any time. They both saw the value of our time and were true to their dealership name: Courtesy.

rcolemang

1 de ago. de 2011

I was very pleased that the people at this dealership treated me likean adult. I didn't get this feeling the last time I went to a dealer. I liked that I was asked how I would liked to be treated (hands on or independant). I was told they really wanted my business and I felt that. The entire staff was friendly and made me feel like I just joined a family and that our relationship wasn't over once I bought the car.

LoraW

1 de ago. de 2011

I purchased a used car last weekend and Scott Sykes was my sales person. He was very friendly and willing to work with me on the car that I really wanted instead of trying to push or persuade me into buying something else in a lower price range. He even beat the pre-approved loan I had!Although he is not a Michigan State fan, Scott was great! I never felt like he was pushy or rushing me to make a decision and that is very important when purchasing a car. I would definately recommend to friends and family!

femoore

31 de jul. de 2011

We just love our new 2011 Town and Country. We worked with Linda over the course of a month, she was so patient and helpful as we made our decisions. We wanted just the right interior color and also wanted to wait till there was a good sale. We have purchased several cars and vans from Courtesy and Highland for over the past twelve years and have never been dissapointed. We enjoy the new waiting lounge and coffee and cookies or cold drinks while waiting for service on our cars. The new delivery show room is the bomb, we felt like V.I.P's as Linda showed us all the bells and whistles on our new car. From beginning to end she made this purchase of a new vehicle the best experience we've ever had.

jabriggs

31 de jul. de 2011

We have been talking about buying a used Dodge Charger for awhile. We saw a 2010 on the Courtesy Dodge website. Went in and talked to Bill, took it for a test drive, loved it and now own it. Bill was very friendly and most importantly, did not pressure us at all. We would definately recommend Bill Beger and Courtesy Chrysler Jeep Dodge to anyone.

slej

28 de jul. de 2011

I went to have my brakes repaired. The dealer was very helpful, courtesy, quick, and the cost of the service was extremely reasonable. I have taken my car to Courtesy in the past and they have always done excellent work. Thank you.

Doris Cwiakala

28 de jul. de 2011

We were looking for a Dodge Journey and just by chance visited Courtesy Dodge and got Linda for a salesperson. The whole experience was very pleasant and we walked away with exactly what we wanted. We had visited two other Dodge dealers and the price at Courtesy was the best. We were very impressed with the whole process.

mikiejon

27 de jul. de 2011

We got a flier in the mail with an unbelievable offer on our used Grand Caravan. We decided to go in and check it out, expecting it to be bogus. They actually came very close to the amount on the card. We had some depreciation due to higher mileage but got a great price for our trade in. They helped us find financing at a great rate. They let us take the new van for a test drive to get some lunch during the long paperwork processing time. It was the smoothest purchase I've ever experienced. The new Caravans are really improved.

deboas

26 de jul. de 2011

Al Brwon Jr. and the other employees in the service department that I have dealt with have always been professional, friendly, and NOT pushy. They have never given me the impression of being misleading. In fact, I now bring not only my Jeep and Dodge here, but my Trans Am because THAT dealer tried convincing me I needed brakes that I did not. Al Brown and the Dodge-Jeep team, from Tim Walters (my repeat-sales salesman)to Mr. Brown have always struck me as trustworthy

adggsw

25 de jul. de 2011

Car shopping is the worst especially under pressure. The last thing anyone wants to do right now in this crappy economy is not take their time in making a large decision dealing with a large purchase/money pit without weighing all the options to only end up making a bad decision over a rusted out s#*at box. Unfortunately, when dealing with insurance companies nothing will ever be perfect nor will they every give you enough time to find a replacement vehicle, which is why you gotta do your research and know what you want and where to go so you can total your car on Tuesday and have a new (used) car by Friday. This is how I found Courtesy Dodge, a Honda Accord in their used lot for dirt cheap. Matt was the first sales person to approach me, held the door open, and invited me into the air conditioning. After speaking to 4 idiotic salesmen prior to Matt, I was glad to finally get one that listened to me and my situation. Other than it not being ideal for a mom that drives roughly 18k miles a year and it already had 248k, it was a "cute" little car and it had a moonroof!! That sounds very feminine, so let me... in car speak, its a Honda...what else do you want me to say? They are great cars. Just not that one. As I pointed out things that were wrong with the vehicle Matt would come down on the price even though I already thought what they were asking was reasonable and fair. While sitting in Matt's office, talking about the Honda a new car comes onto the lot off a trade in, a Pontic Vibe. I knew this vehicle, and was one that I had research a little and it had the specific things I was looking for in a used car: low mileage, great fuel economy, affordable, comfortable, safe, in a specific price range (this one ended up being in the price range even with taxes, gap insurance, and extras), spacious, front wheel drive, and cargo area. I test drove it, had my mechanic give it a good bill of health, and made my decision. That was my car and I wanted to buy it, except I had a few minor kinks to work out. While most car sales guys would have told me to give them a call when I got everything worked out and have down payment but then turn around and sell it to somebody else, Matt helped me get into the car I really wanted. He was able to get me into the car that I wanted because he listened to what I wanted, what I was looking for in a car, what I didn't want, my financial situation, and he gave me a reasonable and fair price by comparing to other Vibes in a 300 mile radius from Courtesy Dodge. I left in my new used car feeling very good about my purchase, like I got a great deal, and for once a genuine sales person who sells whats best for his customer not whats best for himself.

prvalone

25 de jul. de 2011

This is the fifth car/van we have purchased from Bob Krueger and every one has been a great experience. He has always taken the time to listen to what we are looking for and finding it. We have no problem driving from Lansing to Grand Rapids to receive this kind of service. Even pricing has been easy, with no undue pressure and gentle suggestions being the rule. Any follow-up service or questions have been dealt with on a fair and timely basis. We will hate to see him retire! Working with other people at Courtesy has gone well also.

rouseh

23 de jul. de 2011

Have purchased several previously owned autos from Courtesy thru Bill Beger. Two in the last year. The latest one, a 2001 Acura TL 3.2. There seems to be an issue with the transmission that they will be addressing in the near future. The car has a 3 month, 3000 limited warranty that should cover the issue. Having had excellent sales service from Bill and his associates, we are hopeful that will not hit any snags in getting this unfortunate issue corrected. We will see. I thank Courtesy for the great job they've done so far and am hopeful the the same will apply to this current issue.

todd7251

20 de jul. de 2011

Overall, very happy with the sales process in the purchase of our 2011 Chrysler Town & Country. We visited Toyota, Honda, and another Chrysler dealership, and we felt the sales process at this dealership was "hands down" the best sales experience.

bcolby20

19 de jul. de 2011

Great dealership! Very impressed with the friendliness and knowledge of the staff! Linda Huizinga is the best! She was very knowledgeable and went the extra mile to make sure we had exactly what we wanted at the price we could afford! I work in the beauty industry and she even cancelled her hair appointment and birthday dinner for her husband to stay late and help us figure out what we wanted. To me that says that she loves what she does and is committed to her customers! I would recommend Linda Huizinga and this dealership to everyone!

Khuizinga

16 de jul. de 2011

Chris was very helpful with finding me the best buy. He showed me a number of cars, and made me feel comfortable withy purchase. I would recommend him to anyone looking to purchase a car!

rmcurtiss

16 de jul. de 2011

The saleman and Jim the finance guy went above and beyond for me. They spent hours trying to get me financed. Hours and hours later I owned a 2011 car. I really appreciated all the extra help. The customer service including the lady answering phones and the service department were helpful as well.

Waverly Knight

14 de jul. de 2011

Chris was very helpful and understanding of our needs. We came looking for a mini van and drove off with one. We are loving our new car & it always stocked with food for the food pantry, the reason why we bought it. It's exactly what we were looking for. Thanks Chris for all of your help & I know that if we have any questions, we can just give you a call.

jbuckmaster

13 de jul. de 2011

We have given this rating because they met and exceeded all of our expectation. My wife and I left there dealership very pleased and are pleased to have there name on our vehicle. We have purchased other vehicles from other local dealerships in the area and where not pleased, so we do have a basis for comparison. We would definatly recommend Courtesy Chrysler Jeep Dodge and Linda to our friends.

arc1

13 de jul. de 2011

I worked with Chris in the sales department to get a used vehicle in a bit of a hurry. He was very friendly and helpful, and I did not feel any pressure to buy from him. He made sure I was getting a vehicle that I could afford and that was good for my lifestyle. He even shopped around quite a bit to get me the best financing. I love my car! I will be going back to him for every vehicle purchase I make from now on, and recommending him to all my family and friends.

Worty73

13 de jul. de 2011

So fast! Went for an oil change and general maintenance check after work. Dropped off the vehicle, went in their waiting room, played a game of solitaire in their internet cafe, ate 2 yummy cookies and a bottle of water (complimentary), sat down to watch TV and read a magazine...and it was done! I was really hoping to read the magazine!!! Ohe well, next time I will do that first.

MattShanahan

13 de jul. de 2011

Chris and the entire staff at Courtesy was extremely helpful to make sure I was satisfied with my vehicle before and after the purchase. When a problem arose shortly after the sale, they were quick to respond and remedy the situation without giving me a hassle or runaround. I'm very satisfied with my purchase and would recommend Chris and Courtesy to anyone looking for their next vehicle.Thanks for the great experience!

anitalkmi

13 de jul. de 2011

My sales person was Chris Schutz, he was very Honest, and easy to work with. Made us feel very comfortable making a deal. Never experienced, such honesty at a used car dealership.

hudmi

12 de jul. de 2011

Very happy with Bill and Courtesy Dodge, the car we purchased has been great and it was a very good experience dealing with them. No problems, no suprises.

nmorren

12 de jul. de 2011

Chris was very knowledgable and friendly of the product. He was accommodating in every aspect of this transaction including required touch-up of a scratch when we were taking delivery of the vehicle. He immediately arranged to have it professionally repaired and completed the work in a very timely and professional manner. I would highly recommend to others a visitation to Courtesy Chrysler. I trust any future needs will be provided by them as well. It has been a pleasure working with Chris.

JasonX_MilSpec56

11 de jul. de 2011

I worked with Chris Schutz, he was very helpful and worked with me every step of the way. Chris constantly tried to take care of me, and in the end got me the truck I wanted at a very decent price. I loved working with the guys at the dealership and definitely suggest it to anyone looking for a Used Vehicle.

earthmama

11 de jul. de 2011

This is the second used vehicle I've purchased through Courtesy. Both times I've dealt with salesman Bob Krueger. I'm very pleased with my experience. Their staff is friendly, courteous and go the extra mile to make sure you are satisfied. I would highly recommend this dealership and salesman Bob Krueger to anyone looking for a new or used vehicle.

Ccook

11 de jul. de 2011

Found the right van I was looking for at the best price I could find within a 200 mile radius. Chris Schutz was a great person to work with and was very helpful in me purchasing my vehicle.

JSteele3030

10 de jul. de 2011

Scott was very friendly and informative about the features of the vehicles we had questions about. Unlike some salespeople we have dealt with in the past, Scott made us feel at ease and didn't pressure us. This was our first time at Courtesy and I am sure that we will return.

edurkee10

8 de jul. de 2011

Bob Krueger does an excellent job finding the car to meet his customer needs. He ensures that the best car is given to his customer based on the financial capabilities and personal interest! Thank you!

egdod

25 de jun. de 2011

We are always happy with both of these service advisor. Al is always pleasant and eager to help us, always has a smile on, like today Rob was busy and ask us to see Al for our oil changes and check up, Al was more than happy to help us. Rob, we always call him for all our needs and questions, if he does not have an answer he finds ones. My husband will only deal with Rob, he will call just to make sure Rob is there, he has went once when Rob was not there, and the service advisor was rude, after that time we will only go when Rob is there. When we have had issues, Rob will get the problems solve. Good job to both the these service advisors.Over all I feel Courtesy Dodge has done us right, we both two new vehicle two years ago and we have been very satisify with everyone there. We travel round trip around 80 miles for service. thanks again, keep up the good work. And if any one want the best service advisor; Seek Rob and Al.ThanksCathy and Henry FelderNashville

TracyAnnP

23 de jun. de 2011

Brought my vehicle in for A/C repair. Problem wasn't found on first trip, but they added dye and on my return visit the leak was found. Service advisor was friendly and easy to work with. Very flexible with my schedule. Love the shuttle service they offer. Was able to use them so I wouldn't have to stay at the dealership while they repaired my vehicle. The service advisor called me as soon as the repair was done. Everyone I encountered in the service department was professional and friendly. Would recommend this service department to others.

Dodge07

22 de jun. de 2011

Went in for an oil change, got in right away, was told how long it would take and it actually was less. Loved the prompt service! Thanks!

Jerry Nelson

20 de jun. de 2011

This was a wonderful visit I was very pleased with the service and I would recommend this dealership to my family and friends. Al Brown is one of your best workers.

janicho50

17 de jun. de 2011

I found my service stop at Courtesy Chrysler/Jeep/Dodge to be friendly, thorough, and efficiently performed. In a day and age in which service at many businesses is impersonal and questionably complete, it is refreshing to experience a service department where it is quite the opposite!

Buchanan

17 de jun. de 2011

Doug was a very helpful salesman. There was never any pressure from him. He worked hard to get us what we wanted for our trade-in and the final price of our new Jeep.

Justin8170

17 de jun. de 2011

Everyone was friendly,professional and helpful from the minute I pulled in the lot. I had very specific needs in a new (used) vehicle and also time constraints that required me to leave and return to the lot a few hours later the same day (a Saturday besides). Vehicles that met my requirements were very quickly identified to me. Once I made a selection, I left and returned several hours later to all of the paperwork completed and the auto detailed and ready to go. I don't think I was there more than an hour total, and drove my new vehicle off the lot that day! I actually enjoyed the experience, which I have never done purchasing a vehicle before. Would definately return in the future, and reccomend to others.

tlruffer

17 de jun. de 2011

Great and fast service. The service was very friendly. I had my two young boys with me and was worried it would take a long time, but they were done before I knew it and even did a few extra things for free. I would highly recommend.

choezee

16 de jun. de 2011

they always treat me well when I come inand i never have any issues with the workers, they are straight forward and to the point

SWesthouse

15 de jun. de 2011

Bob and Matt went above-and-beyond to ensure that we were happy with our vehicle purchase. Pleasant to work with, open and honest. I would definitely recommend these salesmen at Courtesy Dodge.

ksemelander

12 de jun. de 2011

I stopped on a rainy morning just to look at a Jeep Wrangler that I saw as I was going past. I was surprised at how quickly a salesman came out in the rain to greet me. When I said this wasn't exactly what we were looking for, he told me about another vehicle they had that wasn't currently on the lot, but suggested I check out the dealership website to view it. I did. I returned. I test drove the Jeep. My husband and I are now driving around in our newest "toy"--a 2010, bright red Jeep Wrangler! Thanks Del!

vandercs

7 de jun. de 2011

From my first visit, my Salesman identified what type of vehicle would be a good fit based upon price and size. Because I lease my vehicles, I was able to lease a new Chrysler 200 for a payment lower then my previous lease. After the test drive, no other vehicle provided the features and comfort of the Chrysler. I had formerly driven GM cars. So far, I am nothing but happy with my experience and have made referrals to family and friends. Thanks to Bob and the others who worked diligently to create this extremely positive experience, and to Chrysler for designing such a nice car.

cassandra134

4 de jun. de 2011

very friendly and i got a nice cold beverage on a hot day he didnt give up on me we kept trying until we made it work i like to thank everyone there who made it possible i would highly recommend thank you chris he should get a bonus (hint hint) :-)

karismafields

3 de jun. de 2011

There is only one word I would use to describe Scott Sykes, is WOW. This gentleman went above and beyond to make my family and I feel comfortable. He explain everything in detail regarding the vehicle we purchased and the most important thing is that we didnt feel overwhelmed. I fully believe if their were more Scott Sykes in every car dealer place, then their would be more vehicles leaving the lots and more happy customers.

croton5809

3 de jun. de 2011

We were looking for a used low mileage vehicle. Chris found what we were looking for and it is history. We have driven the vehicle about 2000 miles and are very pleased. During the process Chris explained everything thoroughly and answered all of our questions.

snowbunny5

2 de jun. de 2011

I had been shopping for a new car but was unable to decide on exactly what I wanted. When I stopped in to the dealership Scott helped me right away. He was helpful and knowledgable about all of the cars. He listened to what I wanted and was able to help me pick out the perfect car for me. I love my new Jeep and would recommend him and Courtesy to all of my friends!

maija

2 de jun. de 2011

I walked in wanting to buy a mini-van since my current vehicle was not fitting my needs. Within 36 hours, the deal was signed, sealed and delivered. I have NEVER purchased a car that fast in my life! I cannot say enough about Bob Krueger who listened to my needs and got the job done. Thank you Bob! I love, love, LOVE my mini-van!!

durkeem

2 de jun. de 2011

I needed to find financing and a car quickly. I called Bob to have him check and see if I could qualify.Within a few hours he had found me the financing I needed, and a car that I was very interested in.The next day I had my new used car! Very Thankful.

rocketman1234

1 de jun. de 2011

Brian Spendow did an excellent job of explaining all our options and gave us a great deal. He was patient and listened to what are needs were. We have other family members who have bought from Courtesy Dodge in the past and they had excellent customer service when it was needed.

violamagnolia

1 de jun. de 2011

Great experience with quick oil change and look over of car. Service person was very helpful I was told I need some work, and given an estimate I hope its a good price.Estimate is for $250 a lot of moneyNeed to pay $49.50 to have another problem diagnosed

bigbasswalter

27 de may. de 2011

We went in to buy a used car, we were just shopping. Bill was very friendly and did not come across pushy. He took time to find out what we were really interested in, and helped us find the perfect car. I took it for a test drive, and was very pleased. He was patient with the questions and answered them all very well. He worked hard to give us the very best deal. The whole transaction was very smooth, and easy. We would definitely recommend Courtesy Dodge to friends..and particularly Bill Beger.

MikeAhern12

27 de may. de 2011

Great experience. Scott went above and beyond to help get me the perfect car. Staff was friendly and courteous. More than fair value for my trade and great price for my vehicle. This is the second car I have purchased from Scott and he always does an outstanding job! Great place to buy a vehicle.Mike Ahern

gwicker

26 de may. de 2011

Extensive auto selection and very fair prices. Excellent buying experience. Mr. Sykes was great to work with - open and honest, accomodating, really into customer service. We used the power of the internet and many dealership visits to determine that Courtesy gave us the best value for the price paid. Nice service department assistance too. A very clean and pleasant environment. Will be back there for our service needs and when we search for our next vehicle.

OLAMAE

20 de may. de 2011

COURTESY DODGE IS AWESOME - THE STAFF THERE WAS KIND, CARING, COURTIOUS, FUN AND THEY EXTEND/PUT THIER ALL INTO FINDING YOU THE BEST FINACE OR DEAL FOR YOUR NEW AUTOMOBILE ( MY SALES PERSON WAS SCOTT SYKES) COOL AND AN AWESOME GUY TO WORK WITH. THANKS SCOTT!! TO GET YOUR AUTOMOBILE SERVICE THERE IS EXCELLENT - THE BODY SHOP IS EXCELLENT. I THINK ALL THE STAFF THERE IS VERY PROFESSIONAL AND RESPECTABLE PEOPLE IN A WORK FORCE. THANKS TO EVERYONE WHO HAS HELPED ME WITH MY EVERY NEEDS!!!.WHAT A GREAT STAFF

tlascari

18 de may. de 2011

I have been bringing my vehicle in for service whenever the need arises from the beginning. I have done so because the service has always been phenomenal, Al is great!, the pricing seems good, but I appreciate the honesty and friendly nature the most of the customer service reps.

kathierichards

17 de may. de 2011

They checked twice to make sure the a/c problem I was experiencing was caused by the coil. It was very expensive but they pared it to the bone. I was taken home by a courteous driver and picked up the next morning in time to make my schedule. Good service by good people.

mrupinski

11 de may. de 2011

I called with a lock problem on my minivan. I was given a day to bring it in. Rob gave me an estiment and time frame of the repair. He was right on the money and hadme out the door in good time. My lock problem was fixed and all was good. I have dealt with Rob before and I know i can rely on him helping me. He is always friendly and i feel he will take care of me as a customer. It is nice to be able to trust someone at my dealership to handle my car issues. I am always treated with a friendly smile and attitude from Rob or Al. I would recommend them to others.

esova04

11 de may. de 2011

This was the fastest oil change I have ever had!! It was less than ten minutes. I barely had enough time to finish my cookies and just started my coffee. They also fixed my tail light. I have been to many dealerships in many states and this is by far my favorite Good work!

Russ Rawn

8 de may. de 2011

We walked into the dealership wanting to just look at new vehicles and get an idea at how much we were looking at when we decided to purchase a new vehicle, but the staff at courtesy made my wife and I feel comfortable and not pressured at all, they even let us take a vehicle home over the weekend to try. Needless to say, my wife fell in love with the Jeep Patriot we brought home and Monday morning we bought that Patriot! We could not be happier and will come back again for our next new vehicle.

tdeller

4 de may. de 2011

I have purchased my last 6 vehicles through Courtesy Chrysler and have a very tough time looking elsewhere! Doug Shank is a very courteous, easy going and thorough Salesman. His attention detail is very impressive. It is very difficult to find a dealership that you can build a relationship with that lasts in todays world and a Salesman as well. I have looked elsewhere to compare pricing and inventory, but always end up at Courtesy Chrysler as they(Doug) goes the extra mile to get me what I want and need. The Service Department is very responsive and quick.

Mike-C

16 de abr. de 2011

I walked in after having many troubles with used cars, so I wanted to try buying new. When I arrived I was pleasantly greeted, and they asked what I was looking to buy. The fact they wanted to help me buy what I wanted instead of trying to talk me into something else was amazing given most dealership just want to talk you into the high price tag car! They helped me locate the model of car, highlighted the options and differences in a straight forward manner. The financing advisor crunched the numbers to find out if leasing or buying was more what I wanted. Again cleared stated the pros and cons of both options, and let me decide without any pressure. If I had known the easy of buying from them years ago I would have never went elsewhere.