Alan

27 de ago. de 2016

Service personnel are efficient and helpful--they always take care of us; the work was completed in a timely manner at a fair price; we certainly appreciate driving away in a clean vehicle!

Anthony Michael

26 de ago. de 2016

Professionalism courteous willing to go above and beyond.Salesman nicely dressed not pushy very informative on the product that they're selling

Loren

24 de ago. de 2016

Very prompt service at a fair price. JJ in the service was great to work with he has very professional and gets things done.

Karon

24 de ago. de 2016

Respect and courtesy. All turned out well with no problems. I was given another Lincoln to drive which was convenient for me.

Edward

24 de ago. de 2016

Friendly and thorough, they made sure everything was completed perfectly and then washed my F-150. These people are great to deal with.

Benjamin

22 de ago. de 2016

very professional. gave me exactly what I wanted, no more, no less. Very, Very timely. Will look foward to buying another car from them

Sergiu

20 de ago. de 2016

Friendly service staff and quick! They took care of my vehicle and I was given a loaner for the time being, which was very helpful!

Michael

19 de ago. de 2016

The service department was extremely helpful and worked to get my truck working properly. We installed a new bigger fuel tank and fuel filters in my F350 truck and had problems getting it started because of air in the fuel lines. The service worked to correct the problem and the truck is starting and running fine.

Sofea

18 de ago. de 2016

I like how you explain about what you did. For example when the oil was changed they told me that the plug was striped out and they changed it.

Mary

17 de ago. de 2016

Employees are so nice. They make sure I am comfortable while I wait for my car. Setting is pleasant. Thanks for good service!

James

15 de ago. de 2016

From the dealer Mr. Villano to the manager Hank, we were treated with the utmost respect and professionalism. What we appreciate the most is the way they were willing to deal with us and not try to take every dime out of us.

Ralph

11 de ago. de 2016

I got a free ride to take me home and then to return when my truck was finished. I really like getting my truck washed will the other service is performed.

Gary Lee

10 de ago. de 2016

scheduled easily. work done professionally. work done timely. washed my vehicle. The people were all friendly, helpful and made it easy to get in and out. I would recommend this facility to anybody.

Paula

7 de ago. de 2016

Tim was very friendly and took plenty of time. Had answers to questions. Felt very engaged by Tim and the sales team without feeling pushed or hurried. Great service provided with new Lincoln purchase. Dealership was attractive and had a very good offering of vehicle models, colors and packages.

Kayla

5 de ago. de 2016

Vehicle was returned very, very clean! Staff was friendly and efficient. Their courtesy car service was helpful in getting me to work on time while my oil was changed.

Lavon

4 de ago. de 2016

Smooth process...salesman was top notch. The loan process was easy and I would definitely recommend Courtesy Ford to anybody interested in purchasing a new car.

Paul William

2 de ago. de 2016

Chris Loosli went way out of his was to ensure that we were taken care of and that he was really there to put the customer first and satisfied. Thanks Chris.

Brianne

1 de ago. de 2016

People were very friendly and helpful. I had a great experience. Would definitely buy another vehicle here in the future.

Arthur

30 de jul. de 2016

Great people!! Have recommended many times. Always have exceeded my expectations. This dealership has a staff that works as a team. Sales and service are in close communication throughout my entire vehicle experience.

Karen

30 de jul. de 2016

Service accommodated us based our time frame and performed all service required efficiently. They also accommodated us with a vehicle while the service was being done. Thanks.

Roy

29 de jul. de 2016

There was no strong sales pitch; I was allowed time to think and make up my own mind without undue influence. Curtis answered all of my questions, quickly and clearly. My car was cleaned up and gassed up before delivery.

James

23 de jul. de 2016

We were in a strange situation 2000 miles from home where we had to trade in our vehicle and purchase a new one. Mike did an amazing job of finding a vehicle that would fit our needs, he was a pleasure to work with and I would consider coming 2000 miles back to work with him for our next vehicle purchase. The finance department was fantastic, we don't have the best credit and it was hard to find a lender that would get the payments close to where we need them. We finally decided we had to make the purchase no matter what so we accepted a higher payment than we wanted to do, but while paperwork was being worked on the finance department continued to call lenders and actually got us a rate a few points lower and saved us over $40 a month, and that was after we had said OK and they could've stopped looking.

Anita

22 de jul. de 2016

Everyone is so nice the building is clean with a nice waiting room and free wifi and they offer shuttle service

Brandon

22 de jul. de 2016

Chris was so very honest & personable. I had a wonderful experience with the service department & knew I could count on them. Chris also earned my trust in being very informed on all the aspects of my concerns. Nikkole answered all our questions & was very detailed with the finance paperwork! They have definitely earned our business and my vocal recommendation!

Anna

21 de jul. de 2016

Chris Loosile went above and beyond to help us find a car that fits us. Chris is always willing to help us and returns calls and messages within a few hours.

Karen

20 de jul. de 2016

Clean facilities. Staff is well informed and pleasant to work with. Appointment was made in a timely manner with very little hassle.

Richard

19 de jul. de 2016

Although it took two attempts to resolve the problem I was having with two of my new tires, the problem was identified and resolved by replacing the damaged tires and completing a front end alignment with the new tires. I expected to pay for the alignment, but Phil Meador Ford did not charge for it. Pretty great service all things considered.

James

16 de jul. de 2016

People were very nice and went out of their way to find the car my wife wanted. They were helpful and not pushy.

Kraig

15 de jul. de 2016

I like working with the folks and especially Mike Brennan who sold me the truck. That is all I have to say!

Terry

15 de jul. de 2016

They got us in as soon as they could. They are always very helpful. My car comes back nice and clean every time.

Robert

15 de jul. de 2016

Everyone was friendly and helpful. When I bought my car, everyone did everything they could to make me happy with the deal. Very pleased with the experience !!

Jamie

14 de jul. de 2016

Friendly staff - fast and efficient! They always take time to go over details with me. The make sure my car is up to date with manufacture recommended services.

Gregory

13 de jul. de 2016

Were able to fit me into schedule on short notice and did a nice job. Also washed my vehicle for me.

Ashley

13 de jul. de 2016

Always there to help and figure out the problem if they are unsure they call you and keep you updated, no hassles it gets done, staff is very respectful

Larry

11 de jul. de 2016

Everyone was so nice and helpful. The sales people were great. They made the whole experience wonderful. The salesmen that helped was very knowledgeable and helped us select the right vehicle for us!

Daryn

9 de jul. de 2016

Friendly, want to help but as last time with my edge they could not find the problem with the steering that has a sticky spot when you go to turn back to center but it did not show an error code so it was not fixed

Kayla

8 de jul. de 2016

No matter how picky I was, I was treated with respect. Curtis and Chris were so patient with me, even when I shopped around at other places.

Reed

8 de jul. de 2016

great service friendly people. They always take care of me. Including washing and delivering my car or truck. Great job. Glad I drive Ford's

Brent

7 de jul. de 2016

went very smoothly and hassel free. From delivery of the vehicle, to getting a loaner car while the work was done I was well taken care of

Nathan

6 de jul. de 2016

I appreciated Chris Loosli's helpful and honest sales approach. He gave the information I needed and I never felt pressured to make my purchase decision.

Valerie

6 de jul. de 2016

The staff is always so friendly. In addition to the oil change, maintenance they performed on my car, they also washed the exterior and vacuumed the interior. They go above and beyond!

Richard

3 de jul. de 2016

professional did everything that was required.Need better parking for customers also need to be better one estimating time for service

David

1 de jul. de 2016

the people were so friendly, courteous, and helpful, they explained everything about the new truck, and we enjoyed meeting them

Josh

30 de jun. de 2016

They were prompt and Courteous. They explained everything to me and made my experience great and pleasant. I would recommend them to anyone. The facilities and staff were amazing.

Roy

27 de jun. de 2016

Friendly greeting, quick service, clean wash & vacuum. For some reason, I'm required to make sure my feedback contains at least 20 words, so I've added this sentence to satisfy that requirement.

Luiza

21 de jun. de 2016

When I just got to the dealership, I felt that I came to the right place to get my new car. And I felt that I can trust those guys who works in the dealership. I always pay attention to the small details about service, hospitality and attitude to the customers... And I was surprised by how much they care about customers(opening the door, parking your future car in front of the entrance, offered some drinks, trying to find my real needs and wishes...)- it's a really small things, but for me it means a lot, and I didn't waste my time with my dealer, he immediately offered me some available options for me and benefits of my car... I was excited to work with my dealer Chris Loosli, he is amazing and very professional salesman.When I was worrying about some financial sides, he really supported me and inspired me to make a final decision...I had an awesome experience with Chris, because I got all answers to all my questions. I was super excited when I got my new key from the car and Chris know how to make a wonderful impression of experience with buying a car... And I know that he will be able to assist me with all my future requests and questions...Thank you so much guys! And many thanks to Chris Loosli for making my "first car buying experience" just incredible and awesome... I'm writing this survey with the smile on my face, because those stressful days were really important to me and I got everything what I needed. I'm still laughing about some jokes about "Ford Focus", and I'm super happy to be a part of the Ford Family:)))) Thank you so much for everything! You are guys just amazing! Especially Chris :)

Larry

19 de jun. de 2016

Sales staff that really care and go the extra mile to be helpful. My experience with entire staff was one of the best ever.

Jeremy

19 de jun. de 2016

Mike was Very friendly and knowledgeable about the vehicle. More than willing to help with any part of the buying process from looking at the vehicle to after the purchase.

James

18 de jun. de 2016

I appreciate your patience and willingness to keep working on a deal until we have the numbers we can both live with.

jen2019

3 de jun. de 2016

It was a great experience this is the second vehicle I have purchased. no problems what so ever! I would never buy from anywhere else.

Joanne

9 de abr. de 2016

The efficiency of the process and great customer service made our truck purchase the best experience we've ever had with a dealership.

Jacqueline

9 de abr. de 2016

your sales staff was not to pushy, listened to what we were looking for and tried to find us the best deal for the amount we wanted to spend.

Bradley

7 de abr. de 2016

Process is long but all the staff worked to make us comfortable and quickened the process as they could be.

Todd

7 de abr. de 2016

It was quick and concise, they were prepared and moved things along quickly, courteous and customer centered, I will be going back to buy more vehicles in the future.

Michael

6 de abr. de 2016

The service writers are great and very polite. They do all they can to help the customer. The service work was completed in a timely manner and the people in the service department are great.

Richard

5 de abr. de 2016

Always quick to inform of recalls and to schedule a day and time to take care of the problem. Also appreciate the loaner for a couple of days.

Michael

1 de abr. de 2016

Right in and then right out, great service and great people. You just got to love Courtesy Ford and their people!

Sandra

31 de mar. de 2016

The salesman, Chris was very helpfull and very friendly. He was easy to talk to, and no pressure. He came through with everything he said he would do.

Amanda

30 de mar. de 2016

Everything. Very helpful and got into the vehicle we wanted. Service and employees gave alot of information that was helpful.

James

29 de mar. de 2016

My Sales Representative, Mike, was not only very kind, courteous and knowledgeable, but he knew the Lincoln product line exceptionally well, and helped us through a very thorny car replacement situation, caused by a delay in construction of our new car.

Ryan

25 de mar. de 2016

I enjoyed the clean facility and great customer service that Chris gave me. They made sure to get my interest rate low and get what I want for what I want to pay

Delma

24 de mar. de 2016

I really like the recognition, friendliness and immediate response of the service employees as soon as I walk in the door.

Jennifer

23 de mar. de 2016

The staff that works in the service department are great people and work so hard to make the experience amazing.

Jami

23 de mar. de 2016

I especially loved working with Kelly as he is always so friendly and very accommodating in any way he possibly can be...he is awesome! I also worked with Nikki in finance and she too was exceptionally nice and very helpful. The two of them made a somewhat difficult situation as comfortable as could be and I was grateful for their help and I truly feel that they had my best interest at heart. Great employees! I have yet to come into this dealership, whether it is to purchase a vehicle or for a service and feel anything but welcome. This place has the nicest employees ever and I must say that I never feel that high pressure here that I have felt at so many other dealerships. Shop here and you won't regret it!

Valpete

22 de mar. de 2016

The salesmen and rest of the staff were very friendly, knowledgable and helpful, which made the car buying process less stressful. Once we gave them the specs as to what we were looking for, Chris Loosli found and had the vehicle at the dealership for us to test drive. We love our new Ford Edge and highly recommend Courtesy Ford.

Bradly

22 de mar. de 2016

Great salesman and sales managers. Easy to work with. Bought 4 cars in last 2 years here. They have treated us very well.

Sergiu

22 de mar. de 2016

I like my sales person, Mike Brennan! I also like Hank Carter. I feel like they genuinely try to make me happy every time I buy vehicles. I have decided to only buy from this particular dealership due to the service and integrity that I am treated with. Thank you!

Roland

22 de mar. de 2016

treated well and service in a timely fashion. Nice place to wait while car was being serviced and car was clean inside and out when done.

Valarie

22 de mar. de 2016

The salesmen and rest of the staff were very friendly, knowledgable and helpful, which made the car buying process less stressful.

Robert

22 de mar. de 2016

Professional and friendly without pressure. Sales staff was impressive along with the finance department with the APR that was given. I will do business again with them.

Dale

22 de mar. de 2016

the service personnel at your dealership were very courteous, fast and made the service experience easy. Will be looking forward to my next service being the same.

Terri

3 de feb. de 2016

I have purchased 3 cars from Curtis and he has been great before, during and after the sales. He is honest and never high pressure. I have recommended him to everyone I know.

Mustang Racer

22 de ene. de 2016

Chris enthusiastically researched specs, and my desired colors and options on a limited production Ford Performance vehicle, which he currently endeavoring to locate. Thanks you!!!

Mad at Courtesy

21 de oct. de 2015

Courtesy is attempting to repair this pickup. This is very appreciated. I take by my words that follow:My son bought an F150 from Courtesy within the last few weeks. It started leaking all over my drive way soon after. We took it to my mechanic who determined they must have known about the leak because the ultra-violet dye had already been added. The rear main seal is leaking badly. Courtesy will not help him fix the issue. They knew they were selling him a lemon and now will not fix the issue. I have had several Fords in the past including a newer Edge. I will never deal with Courtesy again!We do not have the pickup back yet, so we pray that this will resolve the issue. Thanks for the attempt Courtesy

d and j

7 de ago. de 2015

We had a great experience buying our 2013 Ford Focus. Chris Loosli went out of his way to give us a good deal. Due to unforeseen circumstances the car we went up to look at was not available. Chris offered us a great deal on another car that he didn't have to do. We are extremely happy with the car.

Baseball21

7 de ago. de 2015

Josh Bringhurst was very helpfull and informative in helping us find a new van. He helped put us in a vehicle that fit our needs while getting us added features for a great price.

Leann

7 de ago. de 2015

The most pleasant experience I have had at a Dealership . Darion was vey knowledgable about the Ford and Lincoln products and warranties , efficient and professional . He made sure that I met his Managers who were also wonderful . His follow up was exceptional . I was pleased to have a message when I got home on my machine Thanking me for coming to his Dealership . It made my experience an even better one . I will be visiting Courtesy Ford Lincoln when I get ready for another and will reffer Courtesy Ford Lincolnn and Darion to Friends and Family . Thank You!

Chelsey P

7 de ago. de 2015

I didn't buy a car from this dealership but Josh went up and out of his way to show me every car available that I was looking for. The only reason I didn't buy is they didn't have the right car I was looking for with the right price. But Josh was so kind to spend a couple of hours with my husband and I wandering around the parking lot all while showing him the specifics of what we like. Days later he would have something nearly perfect as to what we were looking for, he even invited us to the shop to test drive a car and it was running when we got there ready for us! Thanks Josh! Hope to buy from you in the future!

Evans fam

6 de ago. de 2015

Josh helped our daughter in buying her first car. He was very open and honest. He wasn't pushing her into something she couldn't afford. He was helpful and patient with her and made sure she understood everything. I would recommend Josh to anyone

Ashlee Evans

6 de ago. de 2015

I finally made the decision to either buy or lease a car back in April. I wanted either a Honda or a Ford. While visiting family in Pocatello, I decided to go to the Ford there. I was welcomed by Josh Bringhurst. He was so helpful with any questions I had when it came to leasing or buying a car. He was friendly and easy to discuss options with. He showed me many varieties of different cars and helped me find the one that was perfect for me. I would highly recommend him to any of my friends or family! He is a great and knowledgable salesman!

Team B

6 de ago. de 2015

I was looking to get a car and was greeted immediately and warmly by Josh Bringhurst. He was totally on my level and understood what I was looking to get. He was open to the options I gave him. When it came time to actually get a car, it was stress free and easy!! Thanks so much!!

Cameron Osborn

29 de jul. de 2015

The team at Courtesy Ford in Pocatello has always been top notch. Whether I have the time to come into the dealership, or whether I have been on the road, Curtiss Scott and Mike Brennan have always made time for me and have been very diligent in finding the best options for me. Two thumbs up for these guys and the rest of the team at Courtesy Ford in Pocatello ID! Thanks again guys, Cameron Osborn

Wade

28 de jul. de 2015

Just bought 2015 F350, I was very well taken care of and very satisfied with everything, I got what I wanted and not sold what I didn't want, Curtis Scott and everyone at Courtesy Ford is great. In fact about a week after purchase my father decides to go buy a new truck from Courtesy Ford as well and he usually buys from out of town. Good job Curtis Scott and everyone at Courtesy Ford keep up the good work. I look forward on working with you again!!!

April

28 de jul. de 2015

Curtis Scott went above and beyond to help me get the new car I wanted! He even delivered the papers to where I worked so I could have it in time to drive to a family party in another state! Everything about my buying experience was exciting and smooth with no catches! I will absolutely recommend Curtis Scott and Courtesy Ford to anyone who is looking for a new vehicle and a lasting relationship!

Tim in Rigby

27 de jul. de 2015

Chris Loosli treated us very well and made our purchasing experience comfortable and personal. We love the 2006 Chevy pickup we bought and the little extras that Chris did for us that he didn't really have to do.

Larry

24 de jul. de 2015

While our 2006 Ford F-350 w/ a 6.0 diesel was being repaired I went and talked to Curtis about what diesel pickups they had in stock. Curtis showed me several in stock but none had all of the options that we were looking for. Curtis found us a F-350 w/a 6.7 diesel in the Salt Lake area that had very thing we wanted on our pickup. Curtis was great to deal with and got us an excellent price on the pickup. I have 2 Fords (car & pickup) which Courtesy Ford does all of servicing on. When ever I'm at Courtesy Ford I always stop in the showroom to see Curtis.

Del Mark

22 de jul. de 2015

Just wanted to share a short review about my wonderful buying experience at Courtesy Ford and the great salesman Loren Villano. I purchased a used Ranger from them. I spoke with Loren on phone about Ranger and what I want in a vehicle. Loren had all the info on the Ranger and we made a appointment to see and drive Ranger. When my wife and I arrived at dealership Ranger was parked in front and ready for test drive. drove truck and decided that Ranger would meet our needs. We agreed to purchase Ranger the next day (Saturday) from time we walked into dealership until we left dealership was a total of 65 minutes total! Loren had everything ready as he said it would be! I would recommend Courtesy Ford Lincoln and Loren Villano to anyone who looking for a great car buying experience to stop in and say Hello!

Terry

22 de jul. de 2015

We live in Boise and found a pre owned Subaru Legacy at Courtesy on cargurus.com. We were contacted by Curtis Scott about our interest in the car. We were so hesitant about buying a car 250 miles away and would totally rely our trust in Curtis. Well he came through with flying colors! He was able to provide us in great detail about the condition and handling of the car. He was so concerned about the littlest things on the car that it made us feel so comfortable about buying the car, sight unseen. The car was delivered to us, that is "First Class Service"! Once we received the car and was able to test drive the car, Curtis was so right on about the car. We had the car checked out by our mechanic and Curtis took care of an issue they found without hesitation. Curtis made this buying experience something I would totally recommend to anyone from afar.

"Josh"

20 de jul. de 2015

I would like to say thank you Curtis for the great experience of buying a new F-150 and everyone down at Courtesy Ford that I had the pleasure in dealing with. I was very impressed on how you worked with me on getting into a new truck for over three weeks. Plus if I had any questions or concerns you would answer them for me. Even when you were at home. This is my second vehicle i have bought from here and I'm pretty sure it will not be my last. Thanks again!

Kody

20 de jul. de 2015

I finally pulled the trigger and purchased a new 2015 Ford F-150 from Loren Villano at Courtesy Ford. I had a pretty good idea on what I wanted, but Loren and Courtesy Ford were there to provide the proper guidance in helping me make my decision. My experience with the Courtesy Ford team was the perfect example of "customer's needs come first," which made my buying experience all the more enjoyable. Needless to say they made the buying process go as smooth as you could imagine and I was very pleased with my experience. I highly recommend buying a new or used vehicle from Courtesy Ford because of the customer service of the salesmen and all the employees that I dealt with.

Eve

20 de jul. de 2015

I went to Loren with some very specific requirements and he fulfilled every one of them. Very impressed with his dedication and understanding of the situation. Would HIGHLY recommend going to Loren and Courtesy Ford for your car/truck needs. Fully plan on going back to him when I'm ready for my pick up!!!!!

Jason Swass

20 de jul. de 2015

Loren Villano is top notch! Very knowledgeable and dependable when needed. Best salesman EVER!!

Chip

18 de jul. de 2015

I've had a truly pleasurable time purchasing two Ford vehicles in the past few months from Curtis Scott and Lauren Villano at Courtesy Ford here in Pocatello. The purchasing experience was a true pleasure and in the process I' d like to think we've become friends. Buying my Explorer and my Edge was fun, easy and quick. Their product knowledge was impressive and they were both thorough in being sure we understood everything about our vehicles and the onboard systems. I'm actually looking forward to upgrading in a couple years. The service department is prompt and professional. They've made sure I'm pleased and satisfied every time I come in for service. The handle my cars with care and respect and they always come back to me looking better than when I've dropped them off. I can't say enough about how pleased and satisfied I am with my experiences dealing with Curtis and Courtesy Ford.

Justin R.

18 de jul. de 2015

I've dealt with almost every dealership in the area, and Courtesy Ford is by far the best around. Curtis Scott made my buying experience painless and easy, he is an absolute pleasure to do business with and will do his best to make your buying experience enjoyable. I have now bought 4 vehicles through Courtesy Ford and will continue to do so. 10/10

KatyLee1214

18 de jul. de 2015

Anytime I need help looking for a new vehicle, or have friends who need a vehicle, I sent them to Courtesy Ford and tell them to ask for Curtis! He is very helpful, he doesn't push a vehicle or warranty unless he knows its the PERFECT one and exactly what you're looking for. He takes his time, he's honest, and he will take a cut in his own commission if it means getting you into the car of your dreams. He's always available and makes you feel like you're his favorite customer!

Rose

17 de jul. de 2015

Our experience at Courtesy Ford was fast, convenient and easy. Our car dealer, Curtis Scott was very helpful in getting us into a car that suited our needs and one we could afford. It's been three years and we are still very happy with our selection. I recommend this place to all my family and friends.

John Bellusci

17 de jul. de 2015

We have been customers to Courtesy Ford for 8 years - This year both our daughters bought Ford Escapes from Curtis. The dealership went WAY out of their way - but mostly Curtis worked to get the vehicles in great condition and at a fantastic price. The oldest bought a 2006 Escape with 119,000 miles and the youngest bought a 2005 Escape with 81,000 miles. Curtis made sure the payment was something they could afford. Having daughters and working with a car dealership can be a disastrous combination - I never have to worry about my girls doing business at Courtesy Sales.

The Lee Family

17 de jul. de 2015

I just can't say enough about our families experience with Curtis at Courtesy Ford!! He was kind, attentive, patient and honest, which is of HUGE importance when searching for a vehicle. Buying a car can definitely be a pain but with Curtis it was fun!! It took us a couple days to really pinpoint what our family needed and he was so patient! We must have test drove 100 cars it seemed, but we never felt like we were annoying or frustrating him, he just kept saying 'My goal is for my clients to not be one time customers, but lifetime customers' and we certainly are!! We told him our budget and he STUCK WITH THAT!! Even went a couple thousand below, which is AMAZING!!! Even after a year when we had some mechanical issues, Curtis went above and beyond making sure we were happy and taken care of!! We love our car and plan on purchasing a new one later this year and we won't shop anywhere else or with anyone else! Curtis is THE car guy!! Thank you so much Curtis!! You are the BEST!!

saddleup1

28 de may. de 2015

We were in the market for a F350 Super Duty and had been searching in 5 different states looking for a truck that met our needs. Courtesy Ford had the truck and the price we were looking for and more. We contacted them via the internet and started working with Chris Loosli who really impressed us in his commitment to service and hard work. We plan on doing business in the future with them in the future

Truck driving mommy!

26 de sep. de 2014

I just got my green dream yesterday! We did the whole deal on line and a few phone calls.. Like another reviewer I wanted a crew cab with a 6.5 bed and used. None of the local dealerships would even look at different dealerships to find me one. Curtis and Pat were very helpful and I'm very happy with my new truck.

eadkerson

23 de sep. de 2014

**edit: I changed my 1 star review of my first impression to reflect my current feelings after getting my vehicle serviced here. After learning of my issue below, the dealership management contacted me and offered to make it up to me. They had me bring my car back the next day. When I arrived I was given VIP treatment, they had the oil I requested, and serviced my vehicle 100% free. They were fast, friendly, and most importantly seemed to do a good job and take good care of my vehicle. They filled my tank with premium to make up for the extra trip and had the detail guys spruce it up a little. I've had many bad dealership experiences in our area lately, and I was glad to finally feel good about the service I received. The manager admitted it was some poor communication that had inconvenienced me before, and he seemed sincere when he said they would address the issue internally.** I live 60 miles away, but I wanted my new Ford serviced at a Ford dealership. I called ahead to make an appointment and ask a few questions. My main two (maybe three) concerns were 'is Full Synthetic Motorcraft oil available?' and 'will my earned owner advantage points work at this dealership?' A service writer named Anothony informed me that Motorcraft full syn was available for my oil change, and I could use my Owner Advantage Rewards. I made and later confirmed my appointment, the service writers mentioned my concerns and the full synthetic oil each time I spoke with them. This morning I drove into Pocatello (the 60 mile trip used about 2 gallons of fuel each way in my Focus ST) and made it to my scheduled service a bit early. When I mentioned the Owner Advantage program the service writer I was working with told me that I could NOT use my Owner Advantage Rewards. This was disappointing as I was counting on using my rewards to pay for at least part of this service and make it affordable for me. I asked for a price on a LOF without the rewards. He pulled my VIN and went to parts to price the full synthetic oil. They informed me that I had a choice between Mobil 1 and Carquest brand oil (No Ford Motorcraft Oil available at this Ford dealership without special order), turns out Anthony lied about the availability. And although I can buy Motorcraft Full Syn in town for just under $10 a quart (they didn't let me know I needed to bring some), they wanted over $70 for 6 quarts of what I believe to be an inferior lubricant. My appointment was scheduled for a week, and no oil was ordered for me. I had two seemingly minor concerns and they lied about both of them. I drove 60 miles, wasted 4 gallons of fuel and about 3 hours of my day...for nothing. Whats the point of calling ahead with questions if you can not get accurate answers? I won't be back, and I am writing a similar review in all the places one can review a business. I don't want anyone else to feel the way I do right now. I've bought several new Fords, and I'm quite loyal to the brand of vehicles...but if there is no where reliable to get Fords worked on in our area, maybe next time I'll try a different manufacturer.

mevaughn

6 de ago. de 2014

I have purchased new vehicles from this dealership and sales person before and when I needed a new truck I came back to them. They were just as good or better than before.

wbrhine

16 de jun. de 2014

Courtesy Ford is a wonderful place to purchase vehicles. I've purchased several vehicles from them over the course of the last 14 years and all of their representatives have been very professional and enjoyable to work with. However, if you purchase a vehicle through them or any other dealership and are offered GAP insurance through the Safe-Guard GAP company, keep in mind that from my personal experience, Safe-Guard is very difficult to work with when it comes to actual GAP coverage, they are more expensive than going through your own financial agency and they do have ways to make sure you do not get the coverage that you have paid for. Talk with your loan specialist regarding the options they have for GAP insurance coverage. It's not expensive but it can be a financial life saver in the event of an accident.

Noscuda

11 de mar. de 2014

Never return. No courtesy Pulled my credit on a sold truck. Wasted my time Never called back. I understand the truck is for sale tell there's money but I thought pulling my credit and dealing with me gave me time to know if I can get qualified. Never again waste my time on a dealership that won't even return a phone call

Hairhunter

4 de nov. de 2013

I purchased a 2003 Ford Expedition via Car Trader on the internet from Courtesy Ford. Curtis Scott did a walk around of the vehicle with me on the phone, Describing the Expedition and answering all my questions. I purchased the SUV sight unseen, and Curtis had the Ford shipped to me, 780 miles away. Buying a used vehicle strictly on a salesmans word, is not the safest way to get the used car you are looking for! But in this case I could not be more pleased. Curtis did everything he said he would,and the Expedition arrived exactly as described. I would not hesitate to buy another vehicle from Courtesy Ford!

kgaclee

18 de oct. de 2013

Curtis was absolutely amazing to work with! He was extremely knowledgeable and very easy going! He listened well and literally pounded the pavement searching for EXACTLY what my husband and I wanted. His first priority was making sure that we were happy and comfortable in our choice. He was fun to work with and kept our interests in mind with every suggestion he made! I will always recommend him to anyone looking for a vehicle! He is personable and very easy going. Our sales experience was top notch with him and I will ALWAYS purchase through him regardless of where we are located!!! I highly recommend him to anyone looking for someone who is up front, honest and easy to deal with! Curtis made it painless to purchase a vehicle!! We are very happy with his assistance in this large investment!! Thanks Curtis!! I love my Pilot!!

larsstev

6 de sep. de 2013

After putting $2800 total into my 2002 powerstroke. I picked up the truck and it still had the same oil leak it originally had when I took it in. Come to find out "AL" the so called (best powerstroke mechanic in the whole north west." according to the service manager Jim") had put an extra gallon of oil in the truck after the turbo was changed and the injector control pressure module was changed and removed, and then the high pressure oil pump was changed. When I asked about all the parts swapping to get my truck running, the(best powerstroke mechanic in the whole north west) told me all those things going bad at exactly the same time was just BAD LUCK. Then he informed me that the main computer module was also bad and needed replaced and that was why my check engine light was on. The check engine light was never on before they worked on it. So the main computer module was also just bad luck. A week after I removed my truck from courtesy ford xxxx the oil leak returned with a diesel leak also and the truck started running like crap.(more bad luck). I borrowed a code reader form a buddy of mine and got 3 different codes, I got on the internet for about 20 minutes and found out that those codes were usually due to the Injector control pressure module. (Yes the same part they changed and removed putting the bad one back on). I found an ICP on ebay for $40 and replaced it in about 10 minutes. The truck quit leaking oil and runs like its brand new. So my advice to everyone out there, STAY AWAY FROM ANY OF Phil Meador's dealerships in pocatello. Makes me sorry that I have bought so many vehicles from him over the years.....( NEVER AGAIN)

Bob in San Diego

14 de jun. de 2013

I live in San Diego CA and was looking for a 2013 F150 with 6 1/2 foot bed, in Green Gem fully loaded. This combo is hard to find as most 6 1/2 foot beds are set up as work trucks. My original dealer in San Diego was going to get the truck from Courtesy and sell it to me. during the week process of them trying to figure out the shipping of the truck, I called John Lee at Courtsey and asked him if he could send me a few pics of the truck I was interested in. He asked if I would buy from him, I said no and explained why. He understood and was still very helpful in getting me the info I wanted, knowing I was not going to buy from him. However, after 7 days of making no progress with my dealer in San Diego, I called John back and told him I would buy it from him. He honored the price I had negotiated in San Diego, even offered to have the truck delivered to Salt Lake City Airport to meet me when I got off the plane, at no extra charge. The driver Lloyd even delivered the truck to me with a full tank of gas. These guys are a class act and go beyond your expectations in making sure all is done to make the deal smooth. I could not recommend them more!

kathy

22 de mar. de 2013

Dave Johnson was great with my daughters vehicle. the transmission went out of her 2007 ford freestyle. they are replacing it. Great to know honest dealers still around. Hank his boss was great also. to approve the repairs. thank you !

dcbjr19244

28 de jul. de 2011

John was just GREAT ! Worked that extra mile to make our Daughter's dream of her first car come true. Any other salesman would have given up, but not John. He wroked long, hard and stayed right with it till she drove away.John, thanks again so much and will see you again for our next car !DC & Maria Bridgett