Elaine Turner

9 de jul. de 2016

2007 Mercedes Brought in several different occasions for service, system check, new tires. Very professional, knowledgeable staff. I will return for future needs.

Jonathan Waddle

4 de jul. de 2016

I'm not sure been a week and it still says nothing was inspected when it was there

JRG

24 de jun. de 2016

Daughter purchased first vehicle from this dealership, a used truck. Had to replace both cat. converters and front brakes and rotors less than 45 days of purchase. Had been told by salesman (Joe Flanigan) that truck had been serviced and checked thoroughly by service. New brakes pads had been put on bad rotors which chewed them up. Spare tire thrown in back of truck (not mounted underneath). Truck was not cleaned thoroughly as roofing shingles all under bed liner in back. Other problems but to numerous for this review. Contacted owner of dealership but he never responded. Expected more from a Ford dealership. Will not visit or recommend this dealership based on our experience.

Andy A Gentry

22 de jun. de 2016

Great job quick and easy . First service for my daughter's focus . She was impressed with the professional way her service experience was handled

Lee Johnson

16 de jun. de 2016

very helpful and prompt ready to answer any questions if needed

Susan Rogers

14 de jun. de 2016

There was a worrisome rattle sound in the car when I accelerated. The technician found out what was wrong. Thanks.

David Miller

2 de jun. de 2016

Time was less than I had expected, and the work was excellent.

Neil Gabell

26 de may. de 2016

This is my 2nd vehicle I've purchased from Joe Flanigan in the past 12 months. Always a pleasure and no hassle deal. Service dept treats me well.

Jennifer Leggett

10 de may. de 2016

Both the service and staff were excellent and friendly. They went above and beyond to make my to get the job done.

Mary Ann Miller

27 de dic. de 2015

I purchased a beautiful 2015 Focus SE, It is the second vehicle I've bought from Courtesy and from salesperson Joe Flanigan. Joe was there from start to finish, answering all of my questions and paving the way so everything went smoothly. It was a great experience.

Bruce Berkenkamp

25 de dic. de 2015

I purchased a used 2005 F150 from Rebecca at Courtesy Ford of Rome. Great vehicle, good service and good deal. Thanks.

Douglas Modlin

24 de dic. de 2015

THE GUYS ALWAYS TAKE GOOD CARE OF ME AND THE QUALITY OF WORK HAS BEEN UP TO HIGH STANDARDS. ONE OF THE BETTER SERVICE DEPARTMENTS I HAVE USED OVER THE YEARS AND THE PLAN IS TO KEEP COMING BACK.

Ashley

24 de dic. de 2015

I take my Ford Escape there to get serviced regularly, and everyone has always been nice. The wait time has never been bad, and I really appreciate the fact that the manager seems to know everyone's name.

Gerald Kichler

17 de dic. de 2015

it was good, Chris is a excellent service manager who knows his customers

Gregory Grant

15 de dic. de 2015

Perry and I went back and forth via text for a few days. When my wife came by to drive the Explorer she was treated professionally and I was totally impressed. She loved vehicle. Then the fiance was again professionally done and completely explained. Overall it was above any other dealership I've EVER dealt with. A++++

James Chastain

7 de dic. de 2015

Lincoln MKX service was good and staff helpful. Would recommend

Paulette Rakestraw

30 de nov. de 2015

2013 navigator. Service was great and staff very helpful.

Charlie Roquemore

30 de nov. de 2015

I bought tires for my 1997 Expedition. Very pleased with the experience and competitive pricing.

Steven Couch

27 de nov. de 2015

Rebecca greeted me immediately when I arrived. I knew exactly which vehicle I was interested in so she took me to the vehicle, answered a few questions, then we took it for a test drive. She was friendly, knowledgeable, and patient. I never felt pressured to make a decision. This was, by far, the easiest car buying experience I have ever had. Dwain was also very friendly and helpful with the paperwork. I love my new F150 Lariat! Thanks for making this purchase enjoyable.

Lynn Doeg

27 de nov. de 2015

Brought 2015 Escape in for recall (panel lighting) and first tune-up. Staff friendly.

Martin Rhiner

27 de nov. de 2015

Oil change and multi point inspection was done very professional. The wait was a little long because of a lot of customers.

Wayne Smoot

7 de nov. de 2015

Service was quick and curteous and within the timeframe given by the service technician.My only complaint is that the FOX News Channel is always on. This is a propaganda channel for the GOP and according to a Pew Reseach Council and Farly Dickinson University studies presents factual information approximately 40% of the time. Likewise MSNBC, a liberal propaganda channel also shouldn't be on. CNN would be a good choice for a news channel or perhaps some other neutral channel such as HGTV, ESPN, etc would be better choices. While you are appeasing one customer you may be annoying another. Keep politics out of your waiting room please!

Ann Hughes

5 de nov. de 2015

This was the most painless experience's I have ever had in taking care of my car, and myself. I have had many years of taking my cars in for service. At times thinking a root canal would be easier. BUT.. The manager, "Chris", was very professional and efficient. All the crew I met and talked with was courteous. They were ready when I arrived and my car was finished and ready on time as promised. GREAT JOB!!

Charles Parker

4 de nov. de 2015

2012 Ford explorer. Service was excellent! The staff was professional and friendly.

Joan Arnold

3 de nov. de 2015

The staff was very helpful. I had researched all my wants and knew the type -flex, and the package and color and where you could find one in the surrounding area. They did not have the particulars in stock but located and could have it there in a day. When I said YES they had it there and gave me everything I wanted. I have always Ben satisfied with Ford products.

Rome Car Shopper

30 de oct. de 2015

I found the vehicle online, called & was emailed a credit application. My credit score was low (compared to what it was in the past) & I was doubtful that I would be approved. Long story short, I got approved although the interest rate is a bit high. However, it is appropriate considering my score. I needed another vehicle badly, so I accepted the deal. I was able to make a $5k down payment. I'm very pleased with my car & my choice of dealer. Everyone was honest & treated me with respect.. All of this happened within 3 hours. Easy, fast, hassle free!Highly recommend!2014 Lincoln Mkz Base

Freeman Robbins

29 de oct. de 2015

Dropped off vehicle this morning and it was looked at promptly then repaired.

Patricia Zirkelbach

29 de oct. de 2015

service is always excellent --- that is why I return for service on a regular basis. Keep it up!!!

Vernon Mccrory

25 de oct. de 2015

The gas hand did not work and was told the gas tank would be full. Because the gas hand was on full and did not move , I fill the tank before I got on the freeway. It was almost empty. I was thankful I did not run out of gas. Outside of that I'm very happy with the little truck. The staff was helpful and I hope Joe's foot is well. Have a Blessed day, Vernon McCrory

Dennis Allen

21 de oct. de 2015

Staff & service were both excellent as usual !! Very quick and professional would like to see a bit more comfort in seating area.

Charlie Roquemore

16 de oct. de 2015

Bought 4 new tires at a very competitive price. Very nice staff and very helpful. Great experience!

Brenda Maddox

15 de oct. de 2015

I always have a good experience with them I have had my truck serviced there ever since i have had the truck and i got it in 2006,if have a problem you can tell them and they will fix it.

Karen Morris

12 de oct. de 2015

This was another recall that took about 2hrs. Chris and the rest of the staff there are always so helpful and friendly and we do appreciate Ford for being pro-active with their recalls. Thanks y'all, Karen and TM.

Robert Branton

7 de oct. de 2015

great service. answered all my concerns. gave excellent communication.

Tammy Stokes

25 de sep. de 2015

Everyone was super helpful..my buying experience was super easy...

Ryan H

22 de sep. de 2015

Service is always completed in a timely manner and pricing is fair. Routine maintenance is very reliable. Staff is courteous.

Edwin Mathis

22 de sep. de 2015

We had great service. I bought a Dodge Avenger and my son is really enjoying the car. I would certainly recommend your business.Plus the staff was very professional!Thanks,

Ron Barnes

21 de sep. de 2015

Great job and I will return when the oil change is due again

Brandy Brady

21 de sep. de 2015

Excellent service! Jay and the whole staff was willing to help any way they could to make sure the purchase of my 2014 Fusion went smooth.

Ahmad Pruitt

12 de sep. de 2015

I came in for a simple oil change. The wait was a little long but overall pretty good experience.

Billy Harper

7 de sep. de 2015

My experience purchasing a 2014 Ford Escape, couldn't have been easier.Everyone was courteous, prompt, and answered all my questions, made the process quick and easy.I would recommend them to friends and family.I'll definitely go back when I buy my next vehicle.

Mary Ann Miller

4 de sep. de 2015

I brought my Fiesta in for service because I was having issues with the transmission, and I appreciate the time and effort Donna and everyone in the Service Department put in to figure out what was going on. Thank you!

Debra McClelland

3 de sep. de 2015

Chris in the service department was extremely helpful and kept me informed about the progress on our Focus. I have always had good experiences with Courtesy Ford of Rome.

Charlie Roquemore

2 de sep. de 2015

Service was excellent. Staff is always friendly and service time was very good.

Betty Dodd

2 de sep. de 2015

Prompt, professional, nice loaner while my car was in shop, great work

Jesse Davis

2 de sep. de 2015

My saleslady was able to assist me in finding the right vehicle, price, and financing options without needing to step foot into the dealership. Once we determined what I wanted to do, I went into the dealership, test drove the vehicle, and bought it. All in all, my experience with the dealership was not a pushy sales pitch as expected. It was more of a service for me to get something I wanted.Thanks to Dwain Rutledge and Rebecca Overby my first ever car buying experience was extremely smooth and left me happy with my decision.

Teresa Hughes

30 de ago. de 2015

Rebecca Overby was so professional and an amazing salesperson! She walked me through every aspect with ease. LOVE HER! Love my 2012 MKX!!!

king_taylor21

27 de ago. de 2015

I just purchased a 2014 certified pre-owned Ford Focus. Everything on the Internet was exactly I got with the car. I worked with the Internet Sales Manager, Joe Flanigan, and I would recommend him to anyone who is thinking of purchasing a car from Courtesy. He was very thorough and not a typical car salesman. He didn't push and was easy to get in contact with throughout the process. Def would recommend inquiring online and utilizing him and his expertise.

Jackie Fain

26 de ago. de 2015

Great experience have been using this since the purchase of the vehicle

Daniel Biggers

25 de ago. de 2015

Complete satisfaction on my recent service! Thank you!

Smiley Mcconnell

24 de ago. de 2015

it was quick and i didn't need a appt.,the servicemen were very professional

Carson Stanton

24 de ago. de 2015

My salesman Steve was outstanding. He is an excellent representative of your dealership...

Danny Moss

20 de ago. de 2015

Professional, fast, courteous. A real pleasure to deal with

Thomas Reynolds

17 de ago. de 2015

Very professional! Great experience. Will be back!

Null Null

17 de ago. de 2015

left smudges on hood of car and side from oil change. also would be helpful if customer could schedule appointments...sometimes the wait is over an hour. otherwise everything was good.

Stacy Hibberts

17 de ago. de 2015

I just purchased a 2014 Ford Fusion Hybrid and a 2015 Ford Explorer. My Fusion had a tire issue and Chris was a tremendous help in finding me a matching tire and getting it put on. I have had several Fords over the years and have always been happy with Chris in the service department. My only issue is the fact that my Fusion didn't come with a spare and I had no idea. The device it came with was no help to me bc the outter wall of the tire was punctured. I bought two brand new cars from Ford in two days and think that I should have at least had the option of a spare. Thanks for all you do!!!

King Harris

17 de ago. de 2015

I have a 2012 Escape which was brought in for service. Service was done in a timely manner. I was in and out of the repair area before I knew it. Reps were kind and courteous; no problems experienced. I am satisfied. Thanks

Arthur Rutledge

15 de ago. de 2015

Great, except the dealership is slow to get my tag, etc. paperwork processed and to schedule a paint repair they promised.Salesperson was most helpful!!!

Raymond Hines Jr

15 de ago. de 2015

2014 EscapeOil change Service manager was very helpful and knowledgable about the time it took to complete the service

Bridget Hopkins

13 de ago. de 2015

Service on my vehicle was complicated this time. Service people kept me abreast of what was going on, how much the repairs were costing. He is always aware that this is a work vehicle and getting it back as soon as possible is important.

Laura Horning

13 de ago. de 2015

The service staff was very friendly and welcoming. My advisor was Donna and she was very knowledgable about her product.

Gerald Kichler

13 de ago. de 2015

the service dept. is very knowledgable on all makes and models.

Arnold Harner

12 de ago. de 2015

Friendly staff. Were very careful with my '08 GT/CS.

Clay79, Al

1 de jul. de 2015

Without any luck of finding the right vehicle in my home state, I expanded my search. I have never purchased a vehicle out of state and was a little apprehensive at first? My salesman, Joe, was amazing!!! He walked us through the entire process, handled all of our questions with prompt answers and put our minds at ease about buying from out of state. Got us a great deal and even DELIVERED the jeep to our driveway by two of the sweetest people on earth!!! Thanks Mr. and Mrs. Ledell!!!:) great experience, great people. Would recommend Courtesy Ford to anyone!!!

Disgruntled and never patronize Courtesy in Rome

20 de may. de 2015

First let me say the Sales Person was very nice and I love the car. I purchased a used 2013 Nissan Altima. The person who was very rude and unaccommodating was the next person up the ladder, the Business Manager. Begins by saying he is losing money on this deal. I do not believe this for a second. He would not have sold the car if he was losing money. I think it was to intimidate me because I was a female. I was told there was ONLY ONE KEY, and he phoned the Nissan Dealership and the price was $275. I said I'd pay half and he informed me "pointedly" He was not paying a penny. I was initially trading in a car which they offered me $300. When I told them I was going to take the car but there would be no trade-in they were less than happy. I sold it for exactly what they offered and they were not happy. If that's what they offered then why not pass it on to someone who wouldn't have to pay their increased price. I wish I had taken my check for a CASH SALE and walked out the door. But I didn't. I just wanted to go on record to say he was a very rude individual and treated me with absolutely no respect..

Kathy Ball

18 de may. de 2015

I had the pleaure of working with Joe Flanigan and he did an outstanding job. My husband contacted him one day and by the next day we were signing paperwork to purchase our brand new Ford Edge. He was very attentive to our desires and made the whole process seamless. Everyone we have had contact with at this dealership has been outstanding!! I highly recommend them if you are looking for a place that takes the time to care and give personal service!!

Unhappy Costomer

4 de may. de 2015

Went to Courtesy Rome dealership for transmission service and requested a quote. Once my vehicle was in their shop the price increased almost 50 percent. No nothing changed from what was quoted except the price. Very disappointed in the service advisor I elevated the issue to the service manager. The manager indicated he would look into the issue and respond.......never heard back from the Service Manager. Can't say I'm disappointed in the service performed (time will tell if it was correct), but was disappointed in price increase and lack of response from Service Manager. Lost my trust, I will not return for service and this will possible keep me from purchasing a vehicle from this dealership.

thlatta

25 de abr. de 2015

We are excited about our new SUV from Courtesy Ford Lincoln in Rome. They are the best. They provided great choices from which to choose and were very patient answering our questions. The buying process was super! We would definitely recommend Courtesy to everyone!

Elizabeth Baker

24 de abr. de 2015

When I purchased my 2015 Ford Fusion, the entire staff made me feel as if they really wanted my business. Not only did I feel valued by everyone but the freindliness of each person towards me was outstanding. I would recommend Courtesy Ford to anyone!

Chris May

10 de abr. de 2015

Very helpful and friendly staff over all a great experience!

Thomas Tarpley

2 de abr. de 2015

I have a 2014 F-150. The service was good, as always. Chris Farrah is the best Service Manager I have ever known.

Dorothy Jordan

2 de abr. de 2015

Our experience with your company was extremely a pleasure. We are an online shopper and everything was done and ready for us upon arrival. We have already recommended you to family and friends. Thank you for your wonderful service.

Jeremiah Wood

2 de abr. de 2015

Just nice and courteous. Got what I needed done and didn't have to fuss or feel like some shady mechanic was trying to bleed me dry. Everything was up front and nothing looked out of place.

Dess

10 de feb. de 2015

My wife and I are both retired. Over the last 50 + years, I have purchased many vehicles, new and used. In the last 15 years, the internet has made it possible to visit many more dealerships through their websites. Competition is at a high degree. Joe Flanagan and Courtesy Ford in Rome, Georgia are right up their with the best of the best. From the first e-mail through all the phone calls, Joe has been very patient with this old man. He has been very courteous at all times and when I decided to trade my wife's 2007 Cad. DTS in on their used "certified" 2012 Lincoln Navigator L, they gave me a very fair difference. I was completely satisfied, so my wife and I drove the 235 miles to Rome and were met with a very good experience in vehicle purchasing. They received my vehicle and completed the paperwork in a reasonable time. The 2012 Lincoln that we purchased was everything they said it was and more. Thanks Courtesy Ford and especially their salesman Joe Flanagan.

Bryan and Shanda

4 de feb. de 2015

Jay and the crew did an excellent job with getting us in a truck!

evem1976

25 de ene. de 2015

I purchased a vehicle from Courtesy Ford Lincoln of Rome. My salesman was Joe Flannigan he was amazing. He was courteous and friendly. He found the exact car I wanted, and made the deal happen. I highly recommend this dealership and Joe to anyone searching for a new or used vehicle.

Evelyn Marks

17 de ene. de 2015

I purchased a car from courtesy ford. Joe Flannigan was my salesman. I was helped immediately and within a short time was leaving with my car. The staff made the entire process seem easy . Everyone was friendly and I was provided with excellent service. I can not thank them all enough. I highly recommend this dealership to anyone,

latine

15 de ene. de 2015

I had a wonderful experience with Joe Flanigan he was professional and knowledgeable with all my question I ask he keep me updated on every step of the process I appreciate him for that but most importantly afterward he call to check to make sure I was enjoying my mustang Thank you

kenbogle

15 de ene. de 2015

Courtesy Ford of Rome had the exact truck I was looking for. The internet salesman made quick work of my trade in appraisal and the deal on the new truck. He gave good advice on my options as far as rebates and financing. He apologized for keeping me waiting, but I thought the whole process went pretty quickly. I love my truck and look forward to driving it every day.

chrystal

12 de oct. de 2014

Helpful and wonderful sales people. Willing to run prices several different ways, very patient and understanding. Extremely professional and knowledgeable. Took the time to show me all the features inside my car. This was the second of five dealers I visited and I came back to purchase here. Love my 2014 ford fusion.

donna2370

12 de sep. de 2014

I had been searching online for a good used vehichle that I would be happy with and at a good price. After going to Chattanooga tn and looking around I still hadnt found anything. So I go online once again and found this toyota corolla in rome at courtesy ford lincoln. So I called and spoke to Joe Flannigan and he was so much help and went that extra mile to make sure I got put in the vehichle I wanted. It was late that day like 2 hours before time for him to go home when we told him we were on our way. Joe and his manager stayed past closing hours letting us test drive athe cars we wanted to and talked with us and answered any question we had. I wouldnt hesitate to recommend anyone to buy their next car from Courtesy Ford Lincoln and Joe would be the man to talk to. I am loving my new car and thanks to Joe for alltour help!

JanaH

7 de sep. de 2014

Rocky Abernathy is a wonderful salesman! I purchased a 2014 Ford Fusion and I absolutely love it! Rocky made the whole process easy and stress free. He and Phil Hulsey walked me through all the paperwork and explained everything. They even connected my phone to the car's blue tooth and showed me how to work everything on the interior of the car. It was the best car buying experience I have ever had. I will definitely be going back to Courtesy Ford for future car purchases.

ConnieGee

31 de ago. de 2014

We recently bought a 2011 MKX at Courtesy Ford-Lincoln in Rome. The dealership is well-named. Our salesman, Malcolm Lee, could not have been more helpful. He went above and beyond to make sure we were taken care of during our buying process. The Sales Manager, Lee Lloid, was also very helpful and patient with all our questions. The Finance department was also very informative and helpful. There were some minor cosmetic issues with the car and they were taken care of in a quick and professional manner. The service department is excellent. We would encourage anyone to check out this dealership and see what they have to offer.

Renee Rogers

29 de ago. de 2014

My husband and I recently purchased a 2014 Ford Edge from Larry Joe Dentmon. Larry assisted us on 3 separate occasions before we decided to purchase a Ford. We appreciated Larry's attention to every detail. He has assured us that he will be available to us should needs arise in the future. We also had a very positive experience with Lee Lloid (general sales manager). Lee interacted with us each time we were in the dealership. Everyone in the sales dept. seems to work together as a team. We also met briefly with Chris Farrer (service manager). We have had positive experiences in the past with Chris and feel that he will take care of our service needs as they arise. Chris always seems to run his dept. professionally and with an attitude of genuine concern for the customer.

Ronda Ware

22 de ago. de 2014

From start to finish the team at Courtesy Ford made the buying process wonderful.

CMcGinnis

9 de ago. de 2014

Dwain Rutledge is the best!!! He was very professional and very helpful in getting us financed! My husband is in LOVE with our MINI!!! I will be back for further purchases!!!!

tfowlerlg

8 de ago. de 2014

I worked with Joe Flanigan. He listened to my needs and I felt that he acted as my representative with management to get me the deal that I requested. It was not high pressure sales but simply how can we earn your business for the car I wanted. I had found several similar cars that would have met my needs but the salespeople were selling cars out from under me even when they knew I was on the way. I did not feel that this would have occurred with Joe. This is my second purchase at Courtesy Ford and at this time, I would use them again.

Kenneth Weatherman

6 de ago. de 2014

I am happy with the vehicle I bought at this dealership. I was impressed with their willingness to correct an error that was made early in the buying process. Their staff members were courteous to me. I would definitely be willing to do business with this dealership again.

Sara-Puerto Rico

3 de ago. de 2014

I just moved to GA because I got a job here. I am from PR and in a couple of days a solve my problem of getting a car so I can get to work every day. Steve Danneman was my sales consultant, when I got there he just came to me nicely and say hello and answer my questions. He take care of all my situations and help me with everything including getting a GA license and giving me all the advise possible as first time buyer. Since I was new in this everybody was explaining me every step of the process and all the steps I need to complete in order to buy a car. The Finance guy explain on detail everything related to the payment, warranties,etc. The manager came to me to tell me to bring my Diploma and proof of graduation in order to apply rebates. Steve work with Finance and brought to the table every idea of rebates that can be applied on my purchase. I really appreciate the opportunity Courtesy Ford gave me and how they understand my situation and help me get my first car. I totally recommend Courtesy Ford to buy a car.

Yaya618

3 de ago. de 2014

This was the easiest, most enjoyable car-buying experience I have ever had. I got a great vehicle at a great price. Would definitely buy here again.

lyndy95

30 de abr. de 2014

I got everything I wanted and more. joe was everything I could ask for in a salesman. No preasure! I would and will drive from augusta, ga for my next purchase.

rlmoore6102

25 de abr. de 2014

I have been comparing different SUV for about 3 months now. I have been using the cars.com to find the SUV that we like. I would put in what I like and Mr. Joe Flanigan responded to my E-Mail request in just minutes. I have had several E-Mails back and forth with Joe. I went to Courtesy Ford and meet with Joe and he went to work to get me the best price that he could. I was proved for a loan in just a few minutes. I told Joe what I wanted, and he found the SUV about 4 hrs. away. We agreed on price and made the deal, I like dealing with Joe because he lissen to me and did not try to pressure me in anyway. I will recommend this dealer ship to my friends. Ever one loves our NEW SUV and wanted to know if I got a good deal and would recommened them. This was a good buy and sale, all went very good on both ends.ThanksRandall Moore

Terri30122

11 de abr. de 2014

The service and its management team are diligently working on rectifying my Lincoln vehicle issue(s). They are walking me through each step of the repair process as I form a visual of the work. This is great for me, but I also realize that this extra step requires extra time on their part.In all fairness, I must update me prior review of this vehicle service to say, "I am very pleased with the service manager and his team for stepping up to the plate to extend the added customer service in bringing my vehicle back to life. They even took the initiative to look beyond the initial vehicle issue to inform me of possible other issue(s).

a1cjman

28 de ene. de 2014

Ive dealt with Joe twice and got great results both times. Will be doing business with him and courtesy ford for years to come. Very friendly.

candyred

28 de nov. de 2013

It is very scary when you are a widow (female) & you're told it's going to cost more to repair your car than you can affordEspecially when the car is old. My 2006 FUSION had computer issues; I had spoken to Mr.Flanagan several months ago but had Never met him in person. I had been receiving E-mails from him. I asked for him ;immediately I felt at ease. He took control & I knew then that GOD has sent me an ANGEL!! I am proud to say when I left I drove away in a 2014 Ford FOCUS. OH MY GOD I am so blessed and your dealership is so blessed to have Mr. Joe FLANAGAN. Now there was another ANGEL I can't leave out the one who worked out the finances I know I heard his name but I'm at a loss to recall it; but the two of them restored my faith in man. GOD BLESS THEM BOTH!!!!!! Yvonne Johnson

jim0561

28 de nov. de 2013

Vehicle was a great price, sale was fast and easy, the delivery was prompt and the drivers were very nice. The entire process was extremely pleasant and easy and if there is any way possible, I will purchase my next vehicle from Courtesy Ford. Thank you for making it such an enjoyable experience. Jim Foster

Jim Foster

27 de nov. de 2013

Price was great, the vehicle was as advertised, I bought the vehicle sight unseen and they delivered it to me the next day for less than I could have picked it up for. I would buy from them again.

HeatherNC

26 de nov. de 2013

The whole buying experience with Joe, and the sales team, was great. Smooth and easy. He (they) were most accommodating. I am a second time buyer and would travel the 4 hours I do to do business with Joe and Courtesy.

steven71

22 de jun. de 2013

I shopped online for a truck. I stay busy so I had to make an appointment a week ahead. Joe Flanigan emailed me and called me to confirm my appointment and had the truck I came to test drive ready. I had instant approval as soon as we sit down. No hassle! No tricks! No bait and switch! We actually decided on a different truck and even got a better deal. Awesome finance manager,salesmen all friendly. It was truly a breath of fresh air!!

my3cretes

27 de may. de 2013

WOW what an easy purchase this was. I found the car I was interested in online and emailed to get details. Joe replied to me much faster than I expected. Most of the contact was through emails and he answered all of my questions quickly. My dad and daughter went to drive the car and they loved it. I got pre-approved with my credit union and Joe had everything taken care of when I got to the dealership. I love my Camry and would recommend Joe and the Courtesy Ford-Lincoln team to all of my family and friends.

gtowe1948

1 de mar. de 2013

I was in the market for a new car and the Ford Escape was the car I had been wanting. I talked to a salesman back in Dec and told him what I was looking for. I was under the impression that he would find me that car-never happened. I let it ride for awhile and then I started looking on the internet and was looking for some prices. I received an email and a phone call from Joe Flannigan to give him a call back. I called him on Monday and set up an appointment for Tuesday never thinking that I would walk out of there with the purchase of my new car. I told him about the previous experience I had and he wanted to know what I was looking for and after I told him, it was only a short time and he came back and told me that he had found me a car. I had told him what kind of payments I would like and he and Rickey took it and ran with it . They had paper work and everything handled in record time I was totally amazed. I was nervious about this major purchase. Joe was very take charge while being very friendly and helpful and courteous. It was the best experience I have ever had buying a car. Joe has told me to call him about any concerns or questions that I might have. The way that he handled my purchases and his overall attitude leads me to have total confidence that if I need him he will be available to me. I love my new car and just want to say a special thanks to Joe for his help.

kimberly1231

10 de feb. de 2013

I found a vehicle online I wanted to take a look at it, however living over an hour from the dealership, I called and spoke with Joe. He told me that he would pull the keys for me until I got there. My husband and I arrived and the vehicle was pulled to the side of the building waiting. Joe was very friendly and matter of factly.. He didn't try to sell us a car. He let the car sell itself...We took the test drive, and that is what we did... We have had credit issues in the past, but I was able to give them all our information, and within a couple of hours we were driving home in my new car. I don't like to be hounded by a sales person, and Joe was attentive, to our needs, and let us to come to him.overall it was one of the best car buying experience I have ever had.

bn2013

2 de feb. de 2013

After getting what felt like the runaround from another dealer which I did not appreciate, I decided to give Courtesy Ford Lincoln of Rome a try. The atmosphere was extremely friendly and I found the people there very helpful in working to get the vehicle that I was interested in without trying to push a vehicle on me that I didn't really want. I appreciate them taking the time to layout the plain details of the financial options that I had available to me so that I could choose the best option for me. The SYNC system in my new car initially had issues connecting and working with my phone. It was late in the day and I was offered a fuel fill-up in compensation for my inconvenience to come back the next day and get the issue resolved to my satisfaction. This turned out to not be necessary, as later that evening, it began working properly and has flawlessly since. The offer that I received, though not needed and accepted, is much appreciated. Great service and recommended!

mouchakp

8 de ene. de 2013

By far the best and I mean best car buying experience I have ever had. I have purchased over 30 vehicles in my life time so far, and plan on many ,more with Courtesy Ford and this sales team. Bravo for looking after the buyer and your customer first.

kde

30 de dic. de 2012

I cannot say enough good things about my recent experience with Courtesy Ford. Joe Flanigan, my car salesman, made purchaing an automobile very enjoyable. He always answered my e-mails and phone calls very promptly, but he was not overly aggressive. Although my purchase was a foreign car, Joe was very helpful in answering any question I had about the car. I recommend anyone who is in the market for a car to contact Joe. This was truly the best experience, from start to finish, I have ever had when purchasing a car.

GAgirl

19 de nov. de 2012

Found my car on cars.com and talked joe. He was nice and very responsive. I liked how he worked to get me the best price.

kkingsley71

11 de oct. de 2012

We shopped 5 dealerships. We knew exactly what we wanted and what we could spend. 4 of the dealerships told us we were out of our minds that they could not come close to putting a deal together like what we wanted. I called Courtesy at 9:30 on a Sunday night expecting to leave a voice mail and Joe answered. He promptly followed up with me Monday morning and by the end of the week he had us in our 2012 Expedition. All of the people at Courtesy are AMAZING.

Sandy.Bond

30 de mar. de 2012

I shopped for several months looking for a 2010 Mustang with low miles for the right price. I finally found the car I wanted with a good price at Courtesy Ford, Rome GA. I started conversation with saleman Joe Flanigan over the phone. I knew I was very interested but I live 100 miles away. It took me a couple days to get to the Dealership and Joe agreed to hold the car for me with my credit card. Joe was very personal, friendly, knowledgeable and helpful. Once I test drove the car - I knew I wanted it. Rick who handled the finance did a great job as well. He had me already approved through the Bank when I mentioned I had spoken to Lockheed Credit Union who was offering me a lower interest rate. Rick redid all of my finance paperwork which saved me a trip to Lockheed Credit Union the next day as well as saving on the interest rate from 4.29 down to 2.85%. I could not be happier with the great service from Courtesy Ford, Rome. I've been buying cars for 30 years and this was by far the best buying experience of any car dealership I've dealt with.

Elmo c

22 de mar. de 2012

I love The new Truck But the sales man lied all the way around about my wifes new lincoln.He and the sales mgr.Lied .My Company will not buy another car or truck from them again.

stevec

23 de feb. de 2012

My experience with Joe and the staff at Courtesy of Rome was excellent . They made me feel positive and good about the process . Dealing with buying a car can sometimes make you feel anxious , but Joe and his staff made me feel relaxed and focused about the process . I will be a lifelong customer due to Joe and staff's professional and caring attitude .

tiffy42008

16 de ene. de 2012

I gave the rating i did based on my experience today when i purchased my used 2004 Jeep Wrangler unlimited. the staff was very friendly and a pleasure to work with. i will refer this dealer to others i know looking for a new or used vehicle.

ccnremtp

30 de dic. de 2011

Words cannot express the satisfaction I obtained by visiting Courtesy Ford. Joe, Ricky, and Scott were superb in all aspects of customer service. From the moment I walked in to when I left with my new vehicle was unimaginable. I was not pushed or made uncomfortable whatsoever. They all worked with me to make sure that I received the vehicle that I wanted within my budget. I will DEFINTETLY return in the future for business as well as spreading the word on how great of an experience I had.

yngunz

27 de dic. de 2011

the service was great and the prices were very good also. we had found a good loan but then we were contacted the next day with an even better loan for the car. i would recommend this dealership to everyone. also the sales reps were so nice and helpful. also they didnt push anything on to us.

Mikehartley

1 de dic. de 2011

I recently purchased a pre-owned vehicle from Joe Flangian and could not be more satisfied. He was knowledgeable, friendly, and exceptionally helpful to me in order to find the right vehicle, within the pricing guidelines I required. I was also given a good value for my trade-in vehicle. I fully recommend Joe Flanigan and the team at Courtesy Ford Lincoln Mercury.Sincerely, A very happy customer,Michael

jeremiahgtf

4 de oct. de 2011

This was the simple, straightforward experience that I was afraid I would never have after my first car purchase at another dealer. The entire staff was personable and friendly. I even discussed cabins and camping with a member of the finance team AFTER the papers were signed! Other sales people would've dismissed you! These guys were awesome!

Gary Burchette

30 de sep. de 2011

As a business adviser we found Courtesy Ford to be the most professional dealership we have seen. Everyone was knowledgeable, friendly, informative, worked responsibly to work a deal without pushing or over pressing, and was very prompt to generate follow-up. Follow up has been exceptional. Although we had never met anyone there before, we left there considering these people friends. We will definitely recommend Courtesy Ford to our friends and neighbors. They definitely live up to their name, Courtesy Ford.Gary and Karen Burchette

preacher99

2 de sep. de 2011

My exp at courtesy ford was outstanding.Joe was such a professional to work with.He not only works fast but even took time to get my grandson something to drinki would highly recommend this saleman and dealer to others. and chips more than once.thanks for a great deal and special treatment that was real and well recieved.Dr Rodger Whorton...

jnsmith3800

14 de jul. de 2011

I had been shopping for a new car for about a month. I was using the internet and I had visited some dealerships to try to find the car I wanted. I found this vehicle on the internet at Coutesy Ford in Rome and contacted Mr. Flanigan. He got back in touch with me and answered all of my questions. The car I wanted had been moved to another dealership but he got it back for me. Joe even got me to fill out the simple Ford credit form ahead of time so that I would not have to wait. Even though it was late in the day, he allowed me to take an extended test drive by myself and really get the feel of the vehicle. Ricky Ledford worked with me past closing time and got me through the sale. His knowledge of the warranty plans gave me the information I needed to make an intelligent decision. The car feels and drives great and I feel like I got a great deal. Many thanks to these guys and their bosses who let them be real people and not just salesmen.

Misspr9304

12 de jul. de 2011

This was a very pleasant experience buying a new truck because of Joe and Ricky being so efficient and knowledgable. Joe knew what I was looking for and did not waste time when I arrived.

donrwalker

18 de jun. de 2011

I really enjoyed working with the Internet Sales Manager, Joe Flanigan.Joe makes you feel more like a friend, not just another customer.This is a Dealership that makes you want to go back there the next time you need another car whether it be new or used. There are No High Pressure Tactics used at this dealership. You actually feel good about doing business with this dealership.This Dealership does not have the Large Corporate Feel that it is all about money like most Dealerships do.The Finance Manager Ricky Ledford was also a pleasure to deal with.There are many Car Dealerships that need to take some lessons from Courtesy Ford about how to treat customers. I was raised in a Fanily Business & I totally understand how customers like to be treated. I found the car I was looking for on the Internet & I drove 3 hours to this Dealer from Knoxville, TN & it was well worth the drive. I would not hesitate to drive back to this dealer the next time we need a car.If I have any of my friends are wiling to make the drive to find the right car, I would definitely recommend Courtesy Ford to them. I am very sure that any local customers that have ever bought a car or truck here would always return to this dealer just because of how they treat their customers. They never tried to double or triple team me like most dealerships do to talk you into a purchase that you are not comfortable with. They did everything that they said they would do to the car before I drove away after I purchased it.

LauraCook

17 de may. de 2011

Made my experience very easy. Staff was very personable and helpful. My initial correspondence was on line. I had a scheduled appointment with Joe Flanigan. I arrived on time and Joe already had an idea of what I was looking for. He allowed me to drive two different vehicles and helped me decide which one was right for me. Richard Ledford took care of the finance part. I was amazed how quick everything went. I picked up my new Ford Edge the next day, gassed up and ready to ride!

davis3723

18 de abr. de 2011

I contacted COURTESY Dealership by email and they promptly returned a response. When I visited the dealership they were as courteous. I had to come back a second day and Joe was not going to be there. So, another gentleman filled in and did not skip a beat. The other gentleman's name is Ricky Ledford. In the past I have been fortunate to be waited on by one courteous salesman, but never two at the same dealership. The guys at COURTESY in Rome are awesome. I will do business with them in the future if I need transportation. I will also recommend them as well as their product(s).

shawno1138

11 de mar. de 2011

I was very pleased with my experience at Courtesy Ford. Joe was very straight forward when dealing with me. There was no running back and forth between a manager and me trying to fight through a deal. I was able to tell them what I was looking for and Joe made it happen rather quickly. My truck was missing a key to the tonue cover and Joe made sure to go out of his way to take care of it.

Laramie

8 de mar. de 2011

Found good used truck for the price. Dealer willing to work with me on the price. I had a problem with the truck the day I took it home. Contacted the salesman and he made arrangements with the service department to have it picked up and brought back to the dealership. I was skeptical whether the dealer would fix the vehicle as it was so "As is with no warranty". They made the required repairs promptly and I picked up the next day. No problems since then

skmaddox

7 de mar. de 2011

Awesome experience- they had the vehicle I wanted - gave me a great deal and really worked with me on financing and extras. I would recommend them to my friends and family!!! Great Job Courtesy Ford!! I definitely would do business again with them in the future!!!

Herb Jones

17 de feb. de 2011

A 10 year old FordRanger was giving starting problems. We were traveling from Macon, Ga to Rome. I call the service dept about 4:30 pm, and they started work on the truck at8am the next day. We ask about the 2011Ford Fiesta as a flat tow car behind our motorhome. A very nice salesman Joe F. review with us severals models in stock. We decided to trade in our Ranger on a Fiesta. GREAT Experience in Service Sales and Follow up.Thank you Joe,Scott,Phill.

Agerosa

12 de feb. de 2011

I was in contact with Joe, through internet +/- 10 days prior to my purchase.He was very professional answering all of my questions.When I was ready for the purchase we made an appointment. The vehicle which I bought was not in stock, I was facilitated with one until it arrived.Finance director very professional on the explaining of documents.I am very happy to have bought my car here, eventhough I had other options.

campbonnie

9 de feb. de 2011

I would like to say Joe was very friendly and tried to work with our circumstance. Joe was consistent on the internet in responding to my emails, which kept me interested. I also prefer corresponding by electronic devices, it makes it more convenient for my lifestyle with little ones.

Reggie Carson

4 de feb. de 2011

Ive been looking for a great priced 3rd car for awhile. I found it at Courtesy Ford. Joe was EXCELLENT. The CarFax was included, as well as all information about the car. There wasnt a need to haggle as it was priced appropriately. What a great experience! Well trusted & I'm sure I will most likely go back again when its time to make a purchase for my wife! Great product & customer service! A++++++!!!!!!!

dtennyson

1 de feb. de 2011

I drove over from Alabama to look at a Ford Expedition on the used lot. Joe Flanigan the internet Sales Manager was very helpful. From the time I scheduled a visit over the phone all the way through the purchase, he was courteous and professional. He got me the deal that i was looking for and was a pleasure to work with. He even went the extra mile in retrieving some CD's that i had left in my trade-in. Ricky and Nancy in the finance office were a great help too. I would highly reccommend this delaership!

chris farrell

24 de ene. de 2011

I was treated very nice and respectful. I would go to him any time to get a car. He was very through. Every one I talked to at this dealership was very nice. I would reccomend Joe to all my friends. I was very pleased with him and the service. Thank you so much. I would come back to Joe if I ever trade again. He went out of his way to get me into the car I wanted.