Diane Vildostegui

9 de nov. de 2016

Zack listened to our concerns and took care of each problem. Great customer service.

Sherrie W McQueen

5 de nov. de 2016

God was looking after me when I asked for Terry Phillips on a referral from a family member, my son and future daughter-n-law. All I can say is he made the experience a wonderful one and listened to all MY wants and needs and all the new technology extras that I was not comfortable with having or needing. Terry listened to what I wanted, a trait that many dont have. Many are deaf to what is said or have their own agenda. I have bought many new cars in my life time and this was the best experience out of all of my purchases. Terry was welcoming and astounding and if that was not enough, he made me fill like family and sincerely cared about making sure I was purchasing the right car and meeting my needs as far as financing. I noticed when I was in his office that he had many awards and tributes and I knew I was in good hands. I read people well coming from the corp. world and now retired, Terry is one that is someone you can put your trust in and you cant say that about everybody. Trust is earned and he has earned mine. Courtesy Nissan has a great asset in you being on their team as you bring trust, friendship and loyalty to a higher bar. Thank you so much for your expertise and help. It was so calming having you walk me though all the buttons on the steering wheel and the dash boards and for sicing my phone to the blue tooth. Also, I do want to say that when I walked through the doors of the dealership, the whole time was there, employees were always making sure that I was being helped in a carrying manner. People have always said to me through the years that because of my strong faith that they witness God always having my back. I will say, me having Terry as my agent was Gods way of having my back. Thank you so much for all you did for me and for the person you are. Blessings to you and continued success, you are the best, you rock! On a scale of 1 through 10 you are a 15!

enrique tangari

4 de nov. de 2016

Let me see if i can explain what a great experience we have with this dealer and specially with Terry Phillips, i cant say in words what a welcoming and amazing is this guy, not only help us to have our Nissan Frontier, also make the purchase smooth and amazing, now i understand why this guy have all the good reviews and awards, is an amazing experience work with you Terry, everybody need to know what a loyal and good friend you are.... thank you so much for your help and thank you to Brendan for an amazing group of people that he have at his dealer, continued being successful, you guys deserved !!! *****Sara & Enrique

Tameika Chapman

3 de nov. de 2016

Great service. Employees are very nice. This is my 3rd vehicle from this dealership.

marz

2 de nov. de 2016

Courtesy Nissan of Tampa thank you for making my dream come true... a brand new car. The office -friendly atmosphere was so nice. Josh was really a big help, knowledgeable and helpful. Great job guys.

Courtsey Tampa Nissan

1 de nov. de 2016

I Had two cars schedule for an oil change and it took over 3 hours. Come to find out they had walk in appointmments being accomdated before me even when I arrived on time. I drove all the way from lakeland to this site.

marz

29 de oct. de 2016

Courtesy Nissan thank you for making my dream come true... a brand new car. You have an office-friendly atmosphere and you guys are doing great in your tasks especially josh agbi.

Nancy C.

27 de oct. de 2016

Just left Courtesy with a new Frontier!` Customer service was great. Make sure you Ask for Costa when you are ready to buy your Frontier..he's the best!

Alexis

26 de oct. de 2016

I bought a BRAND NEW 2016 Nissan Altima SR just 2 months ago. I found some spots on the radio screen and in the AC vents and I tried to wipe them off myself with NO luck. Long story short I am still arguing with them about cleaning it off, still with no idea what the residue originally was. Now they've ordered a new radio for the car, but after MUCH arguing and struggling with SEVERAL employees. Tonight I just drop my car off to these HORRIBLE people and they try to give me a DISGUSTING rental car. A 2015 Nissan Rogue. There are stains everywhere, there are hairs on the seats, footprints on the seats and on the back of the seats, SO UNSANITARY; there are also scratches all over the outside and on the driver side of the car. I have taken photo documentation of EVERYTHING, starting from the spots on the radio screen, to the scratches on the screen, to the NAUSEATING and DISTURBING rental vehicle they gave me. I argued with them for another vehicle to which they replied they were already doing me a favor and that they had no other rentals available. If I had I not been in a hurry I would have refused and just waited for another day for a nicer rental something atleast comparable to my car. I just want my BRAND NEW car fixed, that is all! I would NEVER recommend this dealership to ANYONE. I have made sure all my friends and family know that they are AWFUL and have NO CUSTOMER SERVICE. They don't know how to deal with customers at all!! Also, while waiting today for a manager (who again was no help) several other customers were arguing with service reps clearly unhappy with the service they were receiving as well. I WOULD HAVE PAID MORE MONEY FOR MY CAR AT ANOTHER DEALERSHIP JUST TO RECIEVE BETTER CUSTOMER SERVICE. DO NOT GO TO COURTESY NISSAN.

Melissa & Juan

24 de oct. de 2016

My husband and I recently drove an hour and half away to purchase a certified used Nissan 370Z from your location and we were not disappointed. Our sales men Oscar Sanchez and Tim Barbeau were great to work with. They were honest and definitely wanting to sell at fair if not great prices. My husband has bought many cars over the years and this by far exceeded his expectations and made this by far the best experience he's had. Thank you so much for being great to work with, Juan & Melissa Diaz

Awilda Vazquez

21 de oct. de 2016

Mr. Ha has been quite helpful and has been a great resource at the service department

Melvin22aguilar

17 de oct. de 2016

I've been going to this dealership for about a year and get all my services done on my 2014 Nissan Altima. When buying my car they helped me even when I had low credit and every other dealer refused to sell me a car. I give Courtesy Nissan "3" stars due to there service department and there manager there. On 10/15/2016 I came to do my 3000 mile oil change like I do every 3 months. Everything on my car was working fine and my Nissan actually notifies me if theirs an issue. I turned off my car and let one of the associates who work there turn it on, so i know everything is fine. 2 hours later, I picked up my car and as soon as I tried starting it up, it turned off on me. Tried several more times and nothing started. I explained to the manager what happen and that the timing of this incident just doesn't add up. All he said was "you can pay for a new battery and labor is free." Are you kidding me! everything was working fine, and 2 hours later battery is close to 0%. I'm a customer who would of gone to this dealer to get new ties, oil change, anything that would of broke on the car spending 1000s of dollars here. but over a battery this place has lost my trust and i will take my future business and my cash elsewhere. Manager that I spoke with was not Scott Hewitt but another gentlemen.

Christopher

13 de oct. de 2016

Terry Phillips is a miracle worker! Want a new car and think it will never happen? Talk to him! My wife and I love our new Rogue. Somebody give this man a raise!!!

Chris424242

13 de oct. de 2016

I didn't think my wife had a chance of trading in the Juke she was upside down on. Terry got her approved and we left with a new Rogue the same day. This man is the MVP! Somebody give him a raise!

Nikiya Benjamin

3 de oct. de 2016

I would like to give a Huge Thank you to Ben Walker and Karim Hamdar for their help and kindness during the paying process!!!!! Thank you Thank You!!!!

Felicia Newsome

26 de sep. de 2016

Awesome experience! If you are looking to purchase a new/used car... Its a must you go to Courtesy Nissan!!! I feel luke i made new friends!

Ghada Hefnawy

8 de sep. de 2016

I had a bad experience with Courtesy Nissan. They didn't honor their commitment. I would not recommend them for anyone. They just want to earn the business and they don't care about the customers.

DCobb226

6 de sep. de 2016

I went in for simple service on my 2013 Nissan Sentra and walked out in a brand new 2016 Nissan Sentra. This was an awesome experience and a dream come true for me! I'm still in disbelief! This was all made possible by and awesome man Terry D Phillips Xchange/Trade Up Manager. This was the best car buying experience ever! This is a top notch team. I would recommend that anyone that is even thinking of buying a car to please stop by and let Terry work his magic! You feel welcomed from the time you arrive.. This is the first brand new car that I have ever owned in my life! Everyone at this dealership is so nice and friendly, you are made to feel like family while you are there. I'm so proud to be a part of the Nissan family! Thanks again Terry.

Claudia

1 de sep. de 2016

Thank you Terry for ALL of your assistance and honesty. You went above and beyond and I thank you for that. My daughter and I know you take pride in your work and assisting your customers. We will be recommending all of our friends and family to meet with you!

Ana Corso

28 de ago. de 2016

What a pleasure buying a car with Terry! The experience of buying a car can be stressful however Terry treated us like family. Very enjoyable and gave us the fairest deal! Thank you Terry!

Sopravvissuto

12 de ago. de 2016

I wasn't planning to buy a new car, nor do I need one, as my current vehicle (Nissan) runs just fine; however, the year-end clearance and financing/rebate options are enticing, so I figured why not buy now. I located the car I want, and have sent about three online requests for info, but never received a response. That should have been my first indication of what was to come... I decided to stop by the dealership and try to locate the car I wanted. I walked the lot alone, and no one came out to assist. This was on a Tuesday afternoon, which is not a peak sales time, so someone should have been available. I left and phoned their sales department the next day. I fully explained the price I was looking to pay, and explained the parameters (rate, finance term, NMAC, etc.). I provided the information for my paid off vehicle and told the sales person that if we could not come to an agreement on numbers, there was no reason to waste anyone's time. The sales person sent me a text less than 5 mins after our call stating he'd spoken with his manager and they could get to my number. They just needed to see my car. I scheduled an appointment for later that evening, as was assured via text that the vehicle I wanted to purchase would be pulled up front and ready for me to test drive. I arrived and the vehicle I was looking to purchase was nowhere in sight. On top of that, I spent about 30 mins dealing with the salesman going back and forth to his manager, finance, etc. who kept proposing scenarios with numbers that weren't even close to what I discussed with the sales person earlier that morning. My out the door price, terms, etc., were written down and initialed by me on the sales sheet, and still, I was presented with numbers and a term that was ridiculously far apart from what I was looking for. I left the dealership and received a call the following morning from someone in their internet department. After much back and forth, he admitted they couldn't get close to my number, and I believe they knew that all along. My original sales person was pleasant, but it's clear he was not the decision maker, and those that are do not care about being honest and transparent with customers. This dealership will lie or do whatever it takes to get you in the door, knowing full well they can't get near the terms you're looking for. I'm also not confident the vehicle is even in stock. All in all, this is a lousy and unprofessional way to do business. Operating this way tarnishes the Nissan brand and erodes customer loyalty. I'll likely write a letter to Nissan as well, so that they're aware the actions of the franchised dealers are negatively affecting their sales and brand.

jose luis alvarez

11 de ago. de 2016

excellent service. I recommend this dealer for their good treatment and speed.

Rebecca Richards

10 de ago. de 2016

EXCELLENT! The young sales associate, Tim Barbeau, was friendly, had a great personality and was knowledgeable about the vehicle I wanted, a 2016 white Nissan Rogue. The finance manager, Irvin Arce, was courteous and friendly as we waited for the deal's paperwork to come through and be signed. I left the dealership a happy woman, and if circumstances allow, I will return.

Eric Petersen

7 de ago. de 2016

Our salesperson mike neeves and leasing professional Karim Hamdar were very helpful, knowledgable and professional. They helped us through the entire process , thank you!

Pj moe

5 de ago. de 2016

The overall process was good....... a lot of waiting involved but I would buy from them again........ they smooth me

Becky P

4 de ago. de 2016

They did a great job on my oil change. I recently had my transmission replaced here because another dealership sold me a brand new Sentra with a bad transmission, and they replaced it here for free. Love them! Will always continue going for services.

Calvin Leonard

2 de ago. de 2016

Thanks to Service Rep. Chris, did a awesome job getting me in and out for a oil change. Always a great experience at Courtesy Nissan. Facility is always clean and they have a very comfortable waiting area. And the free hot coffee is not a bad deal :-).

lavjenk

2 de ago. de 2016

Terry listened to my concerns about trading in my then current vehicle and purchasing a new one. He went above and beyond and provided me with a vehicle that more than meets my needs. I am going into retirement and was concerned about high monthly payments but now that is not a concern. Much Thanks!!

patriciaf

1 de ago. de 2016

the service went well but 10 days later, my battery dies and I'm told" unless you ask to check it we don't"So become your own mechanic to tell the mechanic what to check in your car when you bring it to them for service

G. Der

1 de ago. de 2016

Service Advisor Samuel Velez provided me with prompt, courteous, professional, friendly service. In fact I found everyone I encountered to be courteous and attentive. Thank you for a positive experience. Courtesy has stepped up their act!

David Busciglio

31 de jul. de 2016

Service Advisor, Mr. Nguyen , was very helpful - to accommodate me on the day I wanted to come in and also to see me through on the day of service.

Owner

31 de jul. de 2016

Terry was informative, very patient, honest and worked hard to make sure I left with the best deal. This was my second time purchasing a new vehicle from Courtesy Nissan of Tampa within the last year and it was by far the best experience.

Jessica

30 de jul. de 2016

Set an 8:30am appointment for an oil change on a Saturday. Arrived on time and still had to wait 3+ hours to get out of there. Why offer appointments if you don't adhere to them?

Jean Lecante

30 de jul. de 2016

Very good experience overall with this dealer. Got me out with a brand new Maxima in no time.

BMW GIRL'16

30 de jul. de 2016

Mike was AWESOME!!! Very professional and helpful. The best car buying experience ever! Mike made sure that I was comfortable and my time at the car lot was pleasant. Thanks Mike.

eeejay22

30 de jul. de 2016

I was in the market to lease again and but of course I would not do business with anyone else, but Terry Phillips himself. Terry always make me feel like a priority. He definitely represents the customer. It feels really great to continue this relationship with Nissan and this is only because of Terry Phillips. He is an asset to Courtesy Nissan. A customer will not be disappointed.

Robert Stine Jr

29 de jul. de 2016

My wife brought the car in for an air bag recall, after the job was done the air bag light continues to stay on. This is the second time I have highlighted this to the service dept. I called four hours ago to report the problem and I am still waiting for a return phone call.

Jerome Beamon

29 de jul. de 2016

Everything was excellent service advisor did excellent job getting things done in a timely mannor

Eleanor B.

29 de jul. de 2016

The overall service we got was pretty good, that said, Bryan Peoples really put over the top! He was very kind, very patient, and really easy to talk to and he listened! It was like he already knew us and we were talking to an old friend. We told him what are needs were, what we liked, and what we could spend. He picked out the perfect vehicle. My family and I enjoy every moment we spend in our new car; we're absolutely pleased!!!

Belinda Conway

29 de jul. de 2016

Last time replaced two wrong tires. Still had original problem with nail in tire. Came back and they patched the tire when I was previously told RFT tires cannot be patched. Told me to come back another day to replace tire another day since his shift was over. The moment got in car and drove off noticed a bubble in patched tire causing car not to drive smoothly.

Kwinters.kw

26 de jul. de 2016

Well I was at Nissan for a simple battery check when Terry had spotted me alone in the waiting room. The funny thing is I was reading the news board about Trade In and it stated to speak to Terry with any questions. I knew right then and there it was a sign! When he stated his name I told him I was interested he was very quick to the point and I didn't feel pressured not once during the process! I told Terry what I expected for my trade in how much my monthly payments should be and with that information he found me a car right away! It was the best experience I've ever had at any dealership and ive been to quite a few in many different states! I highly recommend visiting Terry!

Trung

25 de jul. de 2016

i like the good service at courtesy Nissan of Tampa and will be back for the third time to fix my car.

Azael Lopez

25 de jul. de 2016

Greats experience everytime I take my car in, they always try to help me out.

Ms. Alma D Franklyn

25 de jul. de 2016

Hello Everyone,The courteous and knowledgeable staff coupled with superior quality of their vehicles will remind you honest and integrity based values. The customer satisfaction is their number one priority. My experience with Courtesy Nissan of Tampa was outstanding ! I will recommend anyone who is in the market of purchasing a new or pre-owned vehicle to contact the sales dept (Tony C.) it's a good investment. I hope this information was helpful. Thank You. Have A Blessed Day... :)

HorseLuv73

25 de jul. de 2016

Courtesy Nissan has been servicing my car since the days when they were Precision Nissan on Dale Mabry. They always do a great job and I will always take my car to them. They go through service advisers frequently so you never know if the person who helped you today will be there when you come back three months later. I also don't like that they try to sell you services such as the various system flushes since many of those do more harm than good. On my May 2016 visit, they recommended the following flushes - transmission, brake, power steering , coolant and fuel service (these were not recommended during my February 2015 visit). Why they recommended the coolant flush is beyond me as they replaced my radiator in October 2015. Do your research first before agreeing to unnecessary services! Knowledge is power.

Cynthia Woodson

22 de jul. de 2016

Zack made sure I got Timely courteous service with some discounts when my earned service points not recorded or counted as I expected. I always get emails from Courtesy Nissan of Tampa saying I will earn points with each service. I have yet to see them even when I spent over $500. Someone needs to check into that .Especially since I purchased my Rogue from you new and have all my service/repairs done there. Thanks. Again Zack was Great!

Suzette Knight

21 de jul. de 2016

Zack Newman, my service provider was fantastic. He listened to my concerns and needs and exceeded all my expectations. After he explained each procedure. I will always ask for Zack when I bring my car in for service.

Madcustomer

21 de jul. de 2016

I bought a new rogue from you guys in April 2016. The guy in finance I dealt with was Irvin. Well it turns out that he or (whomever) wrote the wrong vin number. It was for another rogue not the one I bought. Well they called me like 2or 3 weeks later to go fill out the new paper work for the rogue that I had/have. I went like the first week of June or last week of May. Well when we went to fill out the paper work and Irvin called Nissan to tell them that there had been a mistake on the vin well he said that the original contract was done on May 5th which it wasn't. He was trying to make it seem that I had the car for less than 1 month so I guess Nissan bank would still see my rogue as a brand new car. I let that slide and I didn't call him out on it. Well when we did the original contract when my son was calling to get insurance I some how the 72 month loan turned into a 75 month loan. I don't speak English and I don't read all that well since I didn't go to school past the 2nd grade. ( my son is writing this letter for me). Well anyways I let it slide. And when we went to go fill out the contract for the correct rogue I didn't renegotiate on the price or the terms. Again I let it slide. Well the reason I have been writing Irving and he hasn't responded. Nissan bank has been sending me bills for the rogue with the vin knmat2mt7gp648352. That's the rogue that I DONT have. It is three months passed due and it's affecting my credit and I'm not going to pay for a car that I don't have. I guess Irving didn't send in the paper work telling them that I don't have that car. I called Nmac and they said to tell Irving to send in the paperwork telling them that that deal was "closed" since he didn't send it in when he was supposed to they say said he had to send it in. Well he still hasn't sent it in. my credit has dropped like close to 100 points. I had even gave them 10s on the surveys so they could get their bonuses. Eventhough it hasn't been wasnt. I have sent this email to Irvin the finance guy and I have also sent this email to the finance manager Younes Bouzoubaa and they haven't responded to me.

Millaine Wooley

18 de jul. de 2016

My every experience with Courtesy Nissan has been both professional and pleasant.

Mandy22

15 de jul. de 2016

Terri was quick and amazing! I would recommend him to anyone! Only took me 2 hours before I got into my new car and drove home. He was carrying and very straight to the point.

Robert Browsky

11 de jul. de 2016

Thanks to Nic and Ric for the great buying experience. True professionalism and integrity.

Johan Perez

11 de jul. de 2016

Fast,good customer service, I will recommend my friends and family if they need any repairs or if they need to purchase a car

Patrick Mullins

11 de jul. de 2016

All was great, Service Advisor Sam is always great. Only issue was it took longer than expected so I was late to my next appointment,

Mark Phillip

5 de jul. de 2016

The Internet service leaves a lot to be desired. There was no record of my Internet chat, so I had to start over from square one when I arrived at the dealership. However, once I started with my sales rep, Evelyn, everything went smoothly. She was very helpful and respected my boundaries. There was no pressure and we were able to strike a deal. The financing process went so smooth and Jose was amazing. He helped me find the best rate and offered only the optional add-ons that I was interested. He didn't try to "sell" me on something I didn't want or need. Overall it was a pleasant experience and I would definitely recommend checking out this dealer.

Marlene Gaglio

1 de jul. de 2016

sales personnel are very polite, informative and attentive to a buyers needs . I was given an excellent deal which was completely honored. I did feel that I was treated as a valued customer and will not hesitate to return to the dealership for future purchases. I would definitely recommend them to anyone interested inobtaining a car.

Jennifer T

28 de jun. de 2016

The customer service staff and waiting area are nice but they don't complete the services that they charge you for. I went in for a tire rotation and alignment. The same tire that had low pressure was in the same position when I left and all four tires were less than 30 psi. They did not rotate or align these tires.

morellikj

27 de jun. de 2016

Courtesy Nissan of Tampa refused to honor a manufacturer's warranty on a transmission, and even charged us $400 for a "fix" that didn't work. On a recent trip out of town, we were about 60 miles away when the transmission on our 2009 Nissan Cube began to surge. We had it towed to the dealer, Courtesy Nissan on Hillsborough Avenue in Tampa, which checked it and found nothing wrong. The dealer instead flushed the transmission, charging us $400, saying that might work. Two weeks later, again we were 60 miles away on the interstate when the transmission again surged. We again had it towed to Courtesy Nissan on Hillsborough Avenue in Tampa, which again said it could find nothing wrong. We have discovered that Nissan has extended the warranty on the transmission in the 2009-10 Cubes because of this very problem. Courtesy Nissan said it would not replace the faulty transmission under the warranty because their diagnostics showed nothing wrong. We suggested the service department replicate the problem, that being driving the car at high speed for about an hour. They refused, saying they could not cut someone loose to do that. Instead, they drove the vehicle a few miles around town, which resulted, predictably in no problem with the transmission. We called the customer service department in Franklin, Tenn. which called Courtesy Nissan on Hillsborough Avenue in Tampa urging it to honor the warranty, which the dealer refused and continues to refuse. Now we're stuck with a Cube that we can't drive for more than an hour before it strands us on the interstate, endangering our lives and the lives of others because the vehicle malfunctions. The Cube has 77,000 miles on it; the warranty on the transmission is up to 120,000 miles. Also when we called the dealer for the second time, they refused to pay for towing to their shop, saying the Cube was 5,000 miles over the limit for a free tow. All we're asking is they Courtesy Nissan on Hillsborough Avenue in Tampa honor the manufacturer's warranty on this faulty and dangerous transmission.

Susan Pospishil

24 de jun. de 2016

Sam is great and always takes care of the things I need. Very knowledgable.

Larry Shannon

24 de jun. de 2016

Though it was a busy day, I was amazed how fast my vehicle was serviced and my vehicle cleaned.

Joselle Arena

22 de jun. de 2016

The service was great at Courtesy Nissan. Everyone was helpful.

Laura Ferrell

20 de jun. de 2016

Worked with Oscar, Nick & Rickey and they went above and beyond to get me into my new vehicle. I am already a repeat customer and plan to keep going back to them.

Hailey

20 de jun. de 2016

Great first car buying experience. Everybody was very friendly and helpful.

Adriana Garcia

19 de jun. de 2016

We have always been completely satisfied with the quality of service we receive at Courtesy Nissan. They have always been knowledgeable and professional in taking care of our vehicles.

R Marks

16 de jun. de 2016

the whole process was great. I bought the base model versa with manual windows and door locks. The only regret I have is there is no key access on passenger side of the 4 door sedan so the driver has to crawl through the car to open the other side. I might invest in after market remote door locks.

Sue Mills

16 de jun. de 2016

Both Ha and the technician took time to show me exactly what was wrong with my car. They were both very helpful, professional and kind. The actual service center was clean and clear for walk-way to the bays, where my car was being serviced.

Tiffany Flores

4 de jun. de 2016

I went into Nissan to pick up my old non running car not even thinking I'm getting a new car today. Terry truly surprised me with how he works for you and do his best to get you what is best for you. I am grateful for god putting this man in my life for this reason just because for the last month it has been a nightmare with a car, terry has now taken that nightmare away. Awesome man of god and great salesman!!

Karen R

1 de jun. de 2016

Buying a car was a seamless experience at Courtesy Nissan. Everything went like clockwork. I had truly dreaded the thought of high pressure sales and finding the right car, even the financing process. Our sales person, Hassan couldn't have been nicer. He took the time to find out exactly what our needs were and what we were looking for before we even got started. From beginning to end he walked us through every step. What a pleasure! Jose Rivera was just as efficient in the financing department. He was thorough, explained everything and very nice as well. In a few hours my husband and i had a car, actually had fun and enjoyed our day. Who knew? Thank you Hassan & Jose and Courtesy Nissan. Sincerely, Karen R

Janet7777

24 de may. de 2016

Terry was the best, had a lot of patience I couldn't decide what color to buy he helped me out. I would definitely recommend him to my friends and family. Thank you terry for everything.

Colleen Pinnock

9 de may. de 2016

I purchased my vehicle on May 7, 2016 and it was one of the best experiences I've ever had. My Terry Phillips was phenomenal, I didn't have a way to get to the dealership and Mr. Phillips sent me and Uber. I went to the dealership clueless, didn't know the first thing about purchasing a vehile or the kind of vehicle I needed and let me tell you I left there well know informed, exited and very pleased. I would recommend my entire family and friends to purchase their vehicle from Courtesy Nissan, Mr. Terry Phillips superman has nothing on you. Words cannot express the lever of respect, gratitude and appreciation i have for you. We thank very much, god bless you.

Lindsey Smith

22 de abr. de 2016

DO NOT GIVE THESE CROOKS YOUR MONEY!!! The ONLY reason they got one star is because I couldn't give ZERO STARS!! They sold me a brand new car that they knew had problems. I called the sales person as soon as we drove the car off the lot and told him about the issues. They claimed they would fix it and have been trying for 4 months. We have had this car at the dealership 6 times, three rental cars when we had to leave it all in four months. DON'T waste your money here unless you have lots of free time to keep bringing it back in, all I want is for my car to work properly but they don't seem to care... They just keep sending me over to NISSAN manufacturer and don't want to trade out this brand new vehicle so i am STUCK WITH THEIR problem.. its now my problem. If they want to make it right my case # is 21550109 but I doubt they will!! For now I will be making everyone aware of my horrible experience and let people know NOT TO PURCHASE A CAR HERE!!!

Angela

12 de abr. de 2016

I was new to Tampa with a Pa lease that needed renewed. Terry took good care of me and made sure I was happy. He was honest and he was sincere. I see why he had so may reviews when I looked. Terry Phillips great you do a awesome job and I hope to continue to do business with you as well as send all my clients to you!

Kevin Stone

12 de abr. de 2016

I am looking for a specific used vehicle which they have/had but we were not able to negotiate a price that I needed. I do truly believe it was because they could not sale it for the price I needed and make a profit; however I was still pleased with my experience. They were courteous and not pushy, but at the same time tried to come up with alternative ways to get me into the vehicle or recommend others.

rita

10 de abr. de 2016

Terry Phillips (The One to see when you visit Courtesy Nissan of Tampa Bay) Let me start by saying, I've been off the market for a car for over 16 years. This was my first day shopping for a much needed vehicle. My first stop was at Courtesy Nissan of Tampa. My friend and I walked up and were greeted by a young man and my experience with him left a bad feeling with my friend and I. So, we were on our way to Toyota when we decided to walk on the other side of building to see the other cars. As we were looking Terry passed by on his way to lunch. He took the time to ask if we were being helped. I explained our experience and Terry apologized and said he would take care of me if I let him. I was reluctant at first, but I listened. He went above and beyond to accommodate me, he was the constant professional, everything he promised, he delivered. He was very honest and he really took care of me on Saturday April 9th. Now I'm driving around in my 2016 Sentra. I will definitely recommend other friends and family to Terry and Courtesy Nissan. Terry Phillips saved my business!!!!!

Blanca Santiago

29 de mar. de 2016

Terry Philips was honest and up front during the whole sale process. I would recommend Terry Philips anyday you will definitely be satified with his service.. I WAS!!!

Valia Brown

29 de mar. de 2016

LET ME TELL YOU ABOUT HOW GOOD GOD IS AND HOW HE SHOWS UP WHEN YOU AREN'T EVEN EXPECTING HIM TO. I FEEL THAT HE WAS THE ONE WHO PLACED TERRY PHILLIPS IN MY PATH THAT DAY.I HAD BEEN HAVING 1 "SMALL" ISSUE WITH MY 2011 NISSAN SENTRA I CALLED IT (SILVER FOX) EVER SINCE I BROUGHT THE CAR A YEAR AGO FROM ONE OF THOSE GOD FORSAKEN BUY HERE PAY HERE LOTS. I WENT TO DIFFERENT MECHANICS AND THEY ALL TOLD ME IT WAS A DIFFERENT ISSUE. I THOUGHT IT WAS SOMETHING AS SMALL AS AN ELECTRICAL ISSUE WHERE A WIRE HAD CAME A LOOSE AND NEEDED TO BE PUT BACK TOGETHER OR SOMETHING. EVERY TIME I WOULD START MY CAR IT WOULD TAKE A LITTLE EXTRA TIME TO CRANK OR CATCH, RIGHT?! NO BIGGIE AS IT ALWAYS TURNED ON AND RODE FINE. THAT IS UNTIL THE PROBLEM STARTED WEARING ON MY BATTERY AND I HAD TO GET A NEW BATTERY AND THEN IT DRAINED THAT BATTERY SO I HAD TO GET ANOTHER ONE. LAST WEEK I SAID ENOUGH IS ENOUGH I'M JUST GONNA PUT MONEY INTO HER AND FIX HER UP. LAST SATURDAY I PAID FOR $300 IN REPAIRS AND THIS PAST SATURDAY I WAS GOING TO PAY FOR $300 MORE IN REPAIRS, BUT SOMETHING TOLD ME INSTEAD OF GOING BACK TO MEINEKE TO GET IT FIXED LET ME TAKE IT TO NISSAN AND HAVE THEM LOOK AT IT. I MEAN THEY WOULD KNOW THE CAR BETTER THEN ANYONE.HERE IS WHERE YOU INSERT TERRY PHILLIPS THE MAN TO GO TO IF YOU'RE PURCHASING A CAR FOR THE FIRST TIME OR 5TH TIME. WHILE WAITING FOR THE DIAGNOSIS OF MY CAR I TALKED WITH TERRY. TERRY MUST'VE SEEN THE WORRY AND STRESS ETCHED ON MY FACE. HE CALMLY ASKED ME WHY I WAS THERE. HE GENUINELY WANTED TO HELP MY SITUATION. HE TOLD ME ABOUT A BRAND NEW 2015 CAR THAT WAS READY TO BE DRIVEN OFF THE LOT. MIND YOU IT HAD ALREADY BEEN DETAILED AND EVERYTHING, BUT THE DEAL HE WAS WORKING OUT FOR A WOMAN HAD FALLEN THROUGH. I THINK IT WAS MEANT TO BE MY CAR. WATCH HOW GOD IS ABOUT TO SHOW UP AND SHOW OUT.. TERRY SAID, "VALIA LET'S GO TAKE A LOOK AT THIS 2015 NISSAN SENTRA. IT'S MY LAST 2015 SENTRA AND SINCE YOU HAVE A 2011 I THINK THIS WOULD BE PERFECT FOR YOU." I WAS OPTIMISTIC AND WENT TO LOOK AT THE CAR. JUST WALKING UP TO THE CAR I FELL IN LOVE WITH THE COLOR. IT'S BLUE, BUT IT LOOKS TO HAVE A GREEN UNDERTONE. I GOT IN THE CAR AND BOY WAS IT AMAZING. I MEAN THE WORKS. NEVER THE LESS I WAS IN LOVE. I DIDN'T KNOW HOW IT WAS GONNA HAPPEN, BUT I KNEW I WANTED THAT CAR. SO WE WENT BACK TO THE OFFICE TO SEE WHAT THE NUMBERS WOULD LOOK LIKE. DURING THIS TIME SAM WHO WAS THE PERSON GETTING MY CAR LOOKED AT FOR ME CAME TO SPEAK WITH ME ABOUT WHAT WAS REALLY GOING ON WITH MY CAR (SILVER FOX). HE HAD A LAUNDRY LIST OF THINGS. FROM THE TRANSMISSION, ALTERNATOR, FUEL PUMP, SENSORS AND MORE. I WAS SHOCKED. HERE I WAS THINKING IT WAS A SMALL PROBLEM AND EASY FIX. IT WASN'T. I WOULD'VE HAD TO PUT IN MORE MONEY THAN THE CAR WAS WORTH TO GET IT BACK TO RUNNING 100%. SAM GAVE ME SOME TIME TO THINK THINGS OVER. AFTER THINKING I TALKED WITH TERRY ABOUT MOVING FORWARD. WE TALKED NUMBERS AND I REALIZED THAT MY MONTHLY CAR PAYMENT WAS A LITTLE MORE THAN I WANTED TO PAY. TERRY WENT ABOVE AND BEYOND FOR ME. HE WENT AND SPOKE TO SOMEONE TO SEE IF MY INQUIRY ABOUT A LOWER PAYMENT WAS POSSIBLE.HE CAME BACK AND TURNED MY FROWN INTO A SMILE.NOT TO MENTION HE SAW ME THROUGH EVERY STEP OF THE WAY TEST DRIVING THE CAR NOW KNOWN AS "HEAVENLY BLUE" TO DOING THE FINANCE PAPERWORK RIGHT UP UNTIL I DROVE OFF OF THE LOT WITH MY NEW BABY.THE MORAL OF THIS LONG STORY THAT I TRIED MY BEST TO SHORTEN IS THAT GOD WILL NEVER LAY MORE ON YOU THAN YOU CAN BARE. HE WILL SEE YOU THROUGH ANYTHING IF YOU JUST CONTINUE TO BELIEVE AND HAVE FAITH IN HIM. TAKE NOTHING TO MAN AND EVERYTHING TO HIM. TERRY PHILLIPS YOU ARE THE IT FACTOR THERE! YOU HELPED ME GET MY FIRST BRAND NEW CAR. SAY BYE BYE TO PRE-OWNED CARS. I WON'T GO ANYWHERE ELSE TO GET A CAR IN THE FUTURE AND I WILL BE SURE TO SEND ALL OF MY FAMILY AND FRIENDS TO YOU. YOU'RE THE BEST AT WHAT YOU DO. YOU'RE PATIENT, KIND, A GREAT LISTENER AND YOU SEE PEOPLE AS PEOPLE NOT JUST ANOTHER SALE. THANK YOU!!

nmargas

24 de mar. de 2016

We were looking for a specific truck that this dealer had. We made an appointment and did everything possible, online, to speed up our purchase. When we arrived, the man we were scheduled to see was not available and we were handed off to someone else. Courtesy had 2 days to prepare the truck for us and have it ready when we arrived. The vehicle was on the offsite back-lot. They couldn't find keys and couldn't get the vehicle out. The price was above advertised price. We even had money to put down and get the numbers where we wanted, but they fought us and gave us attitude all the way. They had no respect for us, they did not value our time and it was their way or the highway. We will never go to any Courtesy dealer and we will be sure to let everyone we know the amount of disrespect we encountered there.

claudia greene

21 de mar. de 2016

I have brought every Nissan since i moved to Tampa from Terry Phillips. every car is price and excellent. This time around we brought TWO cars at the same time. we thought we would be there all day but Terry had us out very fast. Very friendly service very attentive. My experience is away amazing,

dottie6423

12 de mar. de 2016

Terry helped me achieve my goal of getting out of car I hated and into a car I love. Terry was exceptional and the whole process only took a few hours. He was honest and upfront during the whole sales process. This was the best sales experience I have ever had. Also the finance experience was the best ever Brad Blankman was exceptional their were no surprises and Brad explained everything in detail he is a great asset to Courtesy Nissan not is it important to have great sales people it is important to have awesome Finance Mangers . My overall experience was awesome I would recommend anyone to go see Terry Phillips and Brad Blankman you will be happy you did.

pamela brown

2 de mar. de 2016

My experience was amazing I did not think for one second that I could be driven a brand new car I always had a used car and my dream was that maybe it will be one day but not so soon but on 2/17/2016 I brought home my very first brand new car and I am very very happy so I thank you Mr. Terry Phillips your a angel from heaven.????

3cars in a month

22 de feb. de 2016

I would give the dealership a good rating, however, I give Terry and Karim and Ha an excellent. I traded up twice after buying a car I didn't want and certainly was not me, I returned the car because no bells and whistles for a 75yrs old grandmother. The next car was full of a fish smell and when I received an email that said bring it in for service, I did, only to find out it wasn't meant for me because I had just purchased the car...I was furious after driving 38 miles to the dealership. Karim saw my anger and took me to Terry. Terry could sense everything was going wrong for me and distrust was all over my face. I WAS ANGRY. Talking to me for 2 minutes and finding out I was retired 33yrs from United Airlines he was able to use good customer service skills and talk about the bells and whistles I wanted and was looking for. Kudos to Terry and Karim. Previously Ha had treated me well. He recognized me and asked if everything was okay. Thank you, you three.

pamela brown

18 de feb. de 2016

Hi my name is pamela and I went to Nissan yesterday with a trade that was a buy here pay here and let me just say I had doubts that I could never really own a brand new vehicle but all that changed on 2/17/2016 so with that being said Mr.terry is an angel from heaven I had an amazing experience and know me and my kids are enjoying our brand new car thanks so much.

Bob

16 de feb. de 2016

I want a used Armada. Found one at the inaptly named Courtesy Nissan. I traded several emails with people at Courtesy including Matt, Jeremy, Rickey, and Kimberly. Never sure who did what, they all just kept telling me everything I wanted to hear. Yes the Armada is available. Yes you can test drive it. Yes the Armada will be available at lunch tomorrow. I get there and cannot find anyone that I traded emails with. I meet a nice young salesman, but he cannot find the Armada. I recall to myself my attempts to make this go well and the appalling luck I am having. Even now as I write this, the Armada is advertised on cars.com. So, I think, a reasonable store manager would want to know when his sales system failed so completely. I ask to speak to the sales manager. I hear his name is Eunice as it is broadcast over the PA system, asking him to meet a customer at the front desk. Okay, I'm frustrated, I know I have wasted my time since the Armada is nowhere to be found. I am looking around trying to catch sight of Eunice as he approaches. Seems like a long time I am waiting. I see a man behind the glass cage where I would expect the manager to be. He does not seem to be doing anything. I wait some more. Finally, the man stands and seems to acknowledge me as he walks in my direction. I am dully on fire now. The man has been sitting there watching me ever since the announcement and he just sat there. I try to explain what happened and Eunice just smirks. Might as well wave a red flag at me. Then he asks me why I am telling him my problem. Utterly amazing. I might as well been talking to the wall; Eunice has absolutely no idea what he is doing. If I treated my customers this way I would expect I would not have them as customers much longer. I even tell Eunice I do not appreciate his smirk and he simply stands there as if deaf. I am a ready, willing and able buyer looking to replace a Nissan family product, an aging Infiniti FX45. I want something bigger, an Armada. After being treated so shabbily I would not recommend this train wreck of a used car dealership to anyone.

SStephens

3 de feb. de 2016

I had a bad experience with the service department and Terry being the great salesman struck up a conversation with me. He had asked why I had that mad look on my face. So I began to tell him my story. During that conversation Terry asked a few question about my automobile. He educated me on my vehicles worth and how it was depreciating the longer I had it. After all was said and done I found myself going home with a new car. As I went into the financing department I explain to the other Terry I was pressed for time and by the time I knew it Both Terry's had me in and out within 2 hours and that included the test drive. AWESOME WORK gentlemen. You have restored my faith in COURTESY!!

antst3r

27 de ene. de 2016

I went down to tampa, to get a new car, Terry listened to all my must haves and needs, showed be the options he thought would be best, and got me into my new car very swiftly and hassle free , and its a one day deal, no going and coming back and forth to the dealer ship!so Terry, I would like to thank you again for all your help, and i'll be back!

Evon Henry

23 de ene. de 2016

I really don't know where to begin but my family is so grateful for mister Terry Phillips starting with myself I never knew I could own a brand new car I always had a second handed used car always my life but when I met mr. Phillips he made it possible for me to be able to purchase a brand new car he's like a guardian angel. After I got my new first new car I took my husband out there and he purchased him a 2009 Nissan Altima then he trade that one in six months later and got a 2014 Altima but since then I have upgraded my car twice since then I have a 2014 Murano and I have been thinking about trading it in for a Pathfinder. But my family really have purchase about 23 cars through Nissan from mr. Terry Phillips our family show do appreciate him because without him I don't know where we would be still at a buy here pay here still getting cars that are overpriced we thank you Mr Phillips ill family appreciate you very dearly the family's. You was God sent

Costello and Harriet Guzman

17 de ene. de 2016

This was our first time coming to Courtesy Nissan from the time we pulled up on the lot we were greeted like first class royalty. Our dealer Mr Terry Phillips was excellent in his customer service, he explained everything about buying a car from what we knew up to that we did not know it was very informative, in the financial part of the sale we are paying less than what we thought. the car drives like a brand new Nissan we love it and even after the sale what ever question I had or did not understand I would call Mr. Phillips he would never turn us away. His customer service always stand out because his customers are always number one, I would recommend Mr Phillips to any one who is thinking about buying a new car or used car to me used is brand new.

Belinda Burns

16 de ene. de 2016

I recently purchased my 2d car from Courtesy Nissan and I love it. I met Terry Phillips when I was looking to trade in my car. He greeted me with a smile, a firm handshake and walked me back to his work area. We had a discussion about the type of car I was currently driving, the type of car and features that I was looking to buy, price range of the car, etc. We also discussed the purpose of the car, family and/or business. He was gathering information about me and what I was looking for so that he could make the best recommendation of the vehicle that he thought that I would like. What I like most about Terry Phillips is,first and foremost, his exceptional customer service, his honesty and being very direct, his knowledge, expertise and experience of the Nissan products. No matter what type of car I thought I wanted, Terry would ask me questions about if the car would be suited for the needs of family and really make me think about the choice of cars I was looking for, even when I ventured to cars that I KNEW were out of line with what we talked about (laughing)!!! He would reel me in, always indicating that at the end of the day "the choice is still yours".It took Terry days and me a few trips to the dealership to finally get the car that I wanted. After the purchase of my first car from Courtesy, I learned to trust Terry's knowledge, expertise and experience with Nissan car products, so I went back to Terry to ask his recommendation on the car I wanted to purchase next. Again, Terry, spending some time with me in discussion, gathering information about what I wanted and was looking for.before he made his recommendaton. During this time, my work schedule was very busy and I could not get to the dealership, so most of my communication to Terry was via phone. Always keeping me updated and in the loop regarding car color, car features and what was available. Terry had built such a trust and repore with me, I just told him, you choose the color and car, based on our discussion and let me know what I need to do. Terry valued my time and didn't have me come to the dealership to discuss small details. He also took into consideration the needs of the total customer and not just a customer who needed transportation in his recommendations. For me, Terry is truly an exceptional sales person with great leadership and customer service qualities. I am so pleased with his choice of cars and color and I love my car. I will continue to trade in and buy my cars from Courtesy Nissan as long as Terry is there. He has proven to me that you can't judge a book by its cover and lump all sales people in the same category of being slick, manipulating and connieving. Terry not only is an exceptional sales person, he went above and beyond in spending extra time with me to fully understand what type of car would best serve my needs and the needs of my family and with taking that extra time, I am a completely satisfied customer with my car and Courtesy Nissan. Thank you Terry Phillips, I have again experienced exceptional customer service.

KSSoza

12 de ene. de 2016

Thank you for making it so easy and painless to get my dream car!!! Exceptional customer service and very honest. Provided us with options, straight to the point and made it happen! I highly recommend anyone looking to purchase or trade in your vehicle to see Terry.

nerak0307

1 de ene. de 2016

Felt very comfortable and at ease the customer service and the sales Representative are very attentive and made this experience one I won't forget and will recommend to all my friends and family. Thank you Terry Phillips.

Churchill

28 de dic. de 2015

Had a wonderful experience in my most recent car purchase from Courtesy Nissan, main because of my sales person Terry Phillips who made it very easy. This is actually my 3rd car from Courtesy through Terry.

Ebony2016

27 de dic. de 2015

I went to Nissan and had the most amazing experience. Initially I went "just to look" and get an idea of what was on the market. I was referred to Terry by my sister and brother in law who had a spectacular experience with him also. Terry was extremely honest with me about what Nissan had to offer. He assisted me in pinpointing my needs vs wants vs things I was willing to compromise on. Terry made suggestions that I had not even considered and before I knew it, I was cleaning out the car I drove in with and leaving with a brand new 2016 vehicle that had more features than I was looking for and was still within my budget. This was my first experience with Nissan and the best experience I've had purchasing a vehicle. It was honestly the first time I didn't feel as if somebody was trying to get over on me or like I had to prepare for battle. I hope Nissan values Terry and that they realize what a champion they have in him. He genuinely cares about his customers!!!

Churchill

23 de dic. de 2015

My sales representative Terry Phillips did a fantastic job. This is actually the 3rd vehicle I'm purchasing from Courtesy Nissan from, all from Terry Phillips. Thanks again Terry for everything.

S. Hendrieth

23 de dic. de 2015

The waiting area is pleasant and the staff were friendly. Quick and efficient!

Donna Goellner

14 de dic. de 2015

This was my best car buying experience ever. Everyone who was involved in my purchasing experience was so helpful.

Dianna Segovia-rodriguez

11 de dic. de 2015

Great serviceGreat customer service OMG to much to write

Shoh

10 de dic. de 2015

Terry Phillips is an Excellent, Hard working, and Diligent representative. Best all around. We highly recommend Terry. He did a spectacular job with our Murano!

Juraj Mihalovic

8 de dic. de 2015

The service was excellent and the staff was very helpful.

Michelle Mason

6 de dic. de 2015

My experience buying my 2015 Nissan Altima was a good one. I worked with Ryan Diaz and along with the finance manager they worked to get me into the right car for the right car payment for me. I would recommend this dealership without reservation.

Jonathan Pacheco

6 de dic. de 2015

Service was excellent as always. They always take care of us in a timely manner. I would definitely recommend this dealer to anyone.

RonQ

5 de dic. de 2015

I brought my Nissan Rogue into Courtesy Nissan of Tampa and asked them to give my vehicle their 101 point inspection. They did, and told me that my vehicle needed tire rotation and an alignment. I agreed to have them perform those services. They did all of this in less than 1 hour, and told me that my vehicle was ready. They did a great job, and were very courteous.

Reynaldo Noriega

4 de dic. de 2015

One of the few dealers that was willing to sell me a car, when I had a poor credit rating.

Marie Shankland

4 de dic. de 2015

I am always greeted by happy techs and enjoy the service experience. I have and do recommend Courtesy Nissan to others when I can.

Kristen Toepfer

3 de dic. de 2015

Christian was very nice and informative. The servicing of my vehicle was completed in a timely manner.

James Kreider

2 de dic. de 2015

It was great and I got everything done at one time.

Cindy

2 de dic. de 2015

I have a great experience on my recently purchased!!! Great people and nice service.

Violeta Perales

2 de dic. de 2015

The service rep and employees are always greeting me when I arrive. A service rep I go to is always helpful and friendly.

Mr. RH

30 de nov. de 2015

This was a painless but fair process. I knew what I wanted when I went into the sales office and Ryan Diaz my sales representative made it work for me. I requested the dealership inspect the used vehicle and certify it for me which they did. My service officer then took the car and prepared it for delivery the next. The finance office Jr. worked with me to get the best loan terms possible. All in all a great experience and I will take the vehicle back for services to the Courtesy Nissan Team on North Dale Mabry.

Jack

30 de nov. de 2015

Staff was exceptional they answered all our questions and made our leasing process a pleasant experience.

Nancy Hankin

30 de nov. de 2015

Scott Hewitt in the Service Dept has helped us the past few years with our car. He is always very helpful and service oriented...actually very refreshing. Good Old fashioned Customer Service. Nice job:)

Miguel benitez

30 de nov. de 2015

everything was easy and fast. personal was excellent and they worked great with the price I wanted to stay between.

Diane Faigley

28 de nov. de 2015

This was the first oil change on my 2015 Nissan Frontier SV and the service was excellent

Karen

27 de nov. de 2015

When we drove up all the salesmen were ready to approach us and I felt like "here Comes the vultures." But everything turned out good and NICOLAS WAS AMAZING! He went above and beyond our expectations! I bought the car and everything went smooth.

angela

27 de nov. de 2015

Good. Processing paperwork was extremely long. Overall good.

abell30

26 de nov. de 2015

If you are looking trade in vehicle or a word of advice from someone with experience "PLEASE SEE TERRY PHILLIPS" he is a very outstanding person with excellent knowledge and most of all that was truly important to me was his honestly and trust!!! Thank Terry!! I will most definitely be back!!

Anastacia Bell

26 de nov. de 2015

I had a awesome experience at nissan. I was able to exchange my vehicle with the outstanding help of Terry Phillips!!

Julie Haber

26 de nov. de 2015

This dealership and the service adviser (Scott) have always met my requirements. I have bought at least 6 cars from this dealership because the product quality of the Nissan Rogue is excellent and the service from this dealership outstanding.

Julio Abreu

25 de nov. de 2015

The experience was good, but a bit stressful, but the important thing is that I'm happy with my new car.:))

Carmella Williams

25 de nov. de 2015

This Tampa, Florida facility is clean -- really beautiful, in fact! The staff in both Sales and Service is extremely professional and courteous! We love our new car and look forward to many years of additional service work with Courtesy Nissan of Tampa!!

Samantha Schlaifer

24 de nov. de 2015

Really friendly team, very honest and good communication skills. Easy and quick wait time.

George Koukos

23 de nov. de 2015

It was the best experience in a long time. Every time I bought I car the process would take between four to five hours. This time around, it was a mere two hours. And that was to wait for the detail of the vehicle and signing the paperwork in credit. Thank you Courtesy Nissan.

horacio rodriguez

23 de nov. de 2015

Quick, fast, and easy i really need that kind of service when i have a busy day and courtesy always delivers

Jannetje DelRio

23 de nov. de 2015

My Service Advisor, Karim, always earns my respect. He offers great communication skills, sound advice, and always takes my budget into consideration. There is a mis-conception about dealerships being more expensive than other automotive service providers, or that they take advantage of the customer. Opposite effect at Courtesy Nissan! Karim knows who I am, and they knows my car. When I have budget concerns, he recommends safety items first and then helps me determine the schedule for other services at a later date. At Courtesy Nissan, I have experience, loyalty, and committment behind me every time I leave their parking lot. Thanks Karim, I'll see you in 3,000 miles!

Charlene Boria

23 de nov. de 2015

Took my car for the first courtesy oil change, staff was very nice and helpful. Answered all my questions.

Mike

22 de nov. de 2015

Mo really helped me get the best price he could on my new 2016 Maxima. He explained all the features and benefits of the car and then went to bat for me when it came time to deal. He has followed up on all of my requests and even saved my Sun Pass toll pass on the car I traded in. I would recommend purchasing at Courtesy.

MAC

21 de nov. de 2015

I had an issue with the car, heard a noise that I knew wasn't good and thought about what it could be. The service mechanic verified my suspicions, fixed the issue and serviced car quickly. Great technicians and mechanics, had a great experience and plan on going back there again for next service appointment.

Yamil Dastas

21 de nov. de 2015

they treated me great and explained everything in detail.

iris.perez.399826

20 de nov. de 2015

My wife and I had the most excellent service at the dealer when I walked in to get info on the trdae in program I will defenately recommend family and friends.

Hamid Guhdija

17 de nov. de 2015

Great team and great service, very helpful and knowledgeable group

Edward Templeton

12 de nov. de 2015

Jaime explained what the car needed besides an oil change. Everything was done in an hour.

James Rathbone

11 de nov. de 2015

Multipoint thorough inspection no lies, just good service

Juke Man

10 de nov. de 2015

Gone to this dealer to have my car serviced multiple times and every time I leave as a happy satisfied customer. Jaime from service is always of great help. Very friendly and courteous. Even ended up getting a new car with Terry. And every time he fought for what I wanted. Great place to go to.

Kevin Le

6 de nov. de 2015

Service advisor Christian was helpful and had my car fixed in a timely manner.

Benjamin Donato

5 de nov. de 2015

Very satisfied had my oil changed car checked all was good also washed my car very pleased.

Alejando Linares Ramasata

30 de oct. de 2015

I worked with Bryan P and he was very helpful. He noticed that the computer had automated a service that my car did not get and took it of right away.

Muna Abdullah

28 de oct. de 2015

staff were nice and helpful. Got a new car at a great price..

Monica Sato Roque

28 de oct. de 2015

Great customer service and assistance. We were looking around and asked for information on a new car. All questions were answered; everything went smoothly and we ended up buying a new car.

vivianl3910

27 de oct. de 2015

Terry gave me the best car buying experience ever. He was so honest and trustworthy. I wasn't even in the market to buy a new car but he gave me a deal I couldn't refuse. This man is a God send and I would recommend anyone who is even contemplating a new vehicle to go see this man. He is excellent at what he does. He will be my sales consultant until he retires. No other like him. Thank you Terry Phillips for your professionalism and courtesy. You are the best!

Gina Glass

27 de oct. de 2015

I arrived at the dealership without an appointment & figured I might not get in for an oil change. Greeter assured me there would be no problem & the technicians would be available for service. The service advisor was professional & efficient. I was in & out within 30 minutes.

BC

26 de oct. de 2015

Great experience! They located exactly what I was looking for

JP Sole

26 de oct. de 2015

I had made an appointment with a 3rd party service. When I arrived there was no record of the appointment. The service man was able to work it out with the tech who does the tinting and got me in and out in great time.

Thomas Kelly

25 de oct. de 2015

Excellent salesman KP and manager Rick and the finance person.Very good deal and respect for my time.I would recommend this dealership.It is an impressive operation.

Muna Abdullah

21 de oct. de 2015

I bought the Nissan Rogue 2015. Had a great service and experience. The sales and finance staff were just great!!!!Thank you!!

Yudelky Aguin

14 de oct. de 2015

Excellent attention especially from LUIS TURMERO. He was always concerned that we went out satisfied with our car. Thanks LUIS TURMERO for your help, we get a good car.

Herman Bowen

10 de oct. de 2015

The Service Rep., Jose Bonilla, was very helpful, attentive and professional. I take nothing away from him and the service he renders. However, I have been having this issue of sound coming from the brakes. A decision was made to change pads ect. I strongly believed that would have solved the problem. Two days later I am back where I started and with $412.00 hole in my pocket. No doubt I called the Rep. and during the week beginning 10/11/2015 he has informed me to return to have the issue checked again.I will be there.

born2fly

9 de oct. de 2015

There was a lack of help when I first pulled in to the service center. I had to wait over ten minutes and to find help myself. I also found out that the person who helped me close my purchase last year did not add the free maintenance service (7500/15000 miles service) that he said he was taking care of. I felt betrayed.

Larry Youtz

9 de oct. de 2015

Visit was for an oil change and if this is considered a service visit, I understood that the vehicle was to be washed which it was not. This is not a big deal to me but puts in question what I read about service at Courtesy.

John

6 de oct. de 2015

Everything was great. I got an oil change and tire rotation. I told my service advisor Sam that the visors on my Pathfinder were broken for the 2nd time. Sam had those replace during this visit as well. My only issue is there are not facilities to do some work with internet access. I have been to dealers that have cubicles with internet access and phones. I was able to get some work done, but I sat at a table where people were eating. Small complaint, but not enought to keep me away. I will continue to get my Pathfinder serviced here.

Kimberly Schaefer

5 de oct. de 2015

For having made an appointment for an oil change I felt that the two hour wait was a bit much

Ate2003

3 de oct. de 2015

I went looking to trade in my old Nissan Altima and got the best service I have received in a while. I usually get that used car salesman approach but Terry Phillips has great customer service skills and was straight-forward with me about financing a vehicle. Not only did I great service, I have exactly what I have wanted in vehicle, from the color to the overall run of it. I recommend everyone and anyone going to Courtesy Nissan in Tampa and asking for Terry Phillips

Barbara Dube

2 de oct. de 2015

Very satisfide with the service Department. We are very happy with the Altama. Very few problems.

Percival Brown

2 de oct. de 2015

My Service Advisor was Jamie,he was very professional.

Aliannys Rosa Valdes

30 de sep. de 2015

Excellent Customer Service! Clean and welcoming facilities.

Betty Reyes

29 de sep. de 2015

I purchased a Nissan Altima which I love. Everybody was so nice.

Pedro Gonzalez

29 de sep. de 2015

Excellent customer services, the vendor is good professional. The attention in a dealer was great.

Shohreh Dickinson

28 de sep. de 2015

Courtesy Nissan Service department is the Best in taking care of my cars needs!

Tony Bryson

28 de sep. de 2015

It was good experience and the technician was very friendluy.

Evan Koteles

28 de sep. de 2015

I emailed first about the car I liked and my target payment. They responded with a few options to get me where I wanted to be. I came in to see/drive the car and they kept their word about the price they could do. No pressure selling.

shell585

27 de sep. de 2015

I purchased my first Brand new car from courtesy Nissan 3 days ago and I am so happy I went there Edward helped me and he was so nice and worked really hard to get me the best deal on my car I know that I made the right choice and I was very pleased with the service I would recommend this dealership to a friend

John Michael Feeley

26 de sep. de 2015

very good service. I have the oil and filter changed, tires rotated and the low tire light reset.

portertl2000

25 de sep. de 2015

Terry is an amazing salesman! I was nervous; however, Terry made this experience effortless. He was patient and explained EVERYTHING to me. He was very honest with outstanding customer service. He took the time to explain and demonstrate the features of my 2015 Nissan Altima. . He worked hard to ensure I drove off the lot with my new car, without compromising my budget. He ensured my car was clean. He also ensured that my car would come with tinting as I requested. I NEVER FELT PRESSURED! I felt comfortable and trusted Terry as he walked me through this process. I recommend Terry to everyone that I tell about my new car. I am a customer for life! Thank again, Terry for taking good care of me, I really appreciate it.T. Porter

P Kelly

25 de sep. de 2015

We were planning on purchasing a new 2015 Alitma in the next 2 weeks. But after working with Graham Marshall and the great deal we got, we decided to purchase the car immediately. We used truecar.com to review dealer pricing, Courtesy offered the best online price.

Kathleen Edwards

24 de sep. de 2015

Great service. Friend techs. Fast service ............................................... Xx

whitneym20

23 de sep. de 2015

Terry was amazing, even being a first time buyer he was able to put me in a BRAND NEW 2015 Nissan Sentra and worked very well with my budget. I am so Happy with the service he gave me and so in love with what feels like my FIRST car being that Terry help me upgrade from a 2004 Taurus. What you want is what he will put you in he is dedicated of his work. I am a customer for life. I'd recommend TERRY!

ADN

19 de sep. de 2015

The sale man that helped me was very nice, however when he got the manager to discuss about pricing with me, the manager was very rude. I said I had a better quote from another dealer, then he asked me how much was the quote. It is not fair to other dealer if i give the actual quote to this manager, so i gave him whatever# i got in mind. He said there is no way other deal offered that price. Then I told him to give me the best out the door price which he didn't want and he just left the room without saying thank you or anything. He did mention to beat other dealer by $500. I will never come back to this dealer for $500 different. And I couldn't believe he is a sale manager.

Jacque285

16 de sep. de 2015

Omgggg thank you sir you always take good care of me and I really appreciate it. Terry you are the man. That's why you are in the position you are in great salesmen.

GRingler

16 de sep. de 2015

Terry Phillips not only had an insight expertise but was so warm and welcoming it didn't even feel like a sales purchase but an evening with a friend! The process was painless and as a young woman he treated me and my family with the up most respect! From finance to negotiation he held our hand during the process and stayed throughout the entire transaction! I'm in love with my 2014 Nissan Maxima and thankful for the staff.

SteveM

11 de sep. de 2015

We love the 2015 Pathfinder we purchased but this dealer was difficult to work with. We started with the internet department after finding the exact vehicle we wanted in their online inventory. I was contacted by 2 different internet sales people and emailed both explaining we would be in on 8/22 in the afternoon to test drive the car. When we arrived we asked for either person that contacted us. A very nice lady disappeared for 20 minutes and could not get anyone in the internet department to meet with us. A manager came up to us and quickly pulled a salesperson from outside to work with us. He took us for the test drive and I asked him for an offer sheet and to value our trade. I was asked Are you buying today? When I explained that we were going to shop for the best deal and I wanted to see their offer. The salesperson quickly ended the conversation with no sales offer and no trade appraisal. Now in all fairness the dealership was very busy and at that point we were viewed as a waste of his time with all the potential sales milling around. In the week that followed I visited 2 other Nissan Dealers in the bay area. Both of Nissan dealers were told the same thing we are shopping yet both emailed me an offer sheet and valued our trade. Since Courtesy still had the exact vehicle we wanted on the lot, we emailed our salesperson the best offer we had received and asked again for a deal sheet from Courtesy. Again we were told they would not do it and we would have to come in. We arrived on Sunday the 30th and our salesperson was with another customer. We were assigned to another sales person (this would be the 3rd). He was GREAT, Very friendly, reasonable and professional. He brought the car to the front to have us look it over one more time and evaluated our trade. After a brief conversation he brought us an offer sheet that was right where we wanted to be. We accepted the offer and did the paperwork. The gentleman in the finance office was also an absolute pleasure to work with. Very professional, fast and explained the paperwork and add-on items we may be interested in with zero pressure. Great guy. When we finished we met with our 3rd sales person and our 2nd sales person and explained we had to leave but wanted to make an appointment to come back and have the vehicle technology explained to us. We were told that both would be there on Thursday evening, 9/3 and that day would work perfectly for us as well. On Monday 8/31 the 2nd salesperson called my cell phone to see if all was well with the car. I told him on the phone that it was great, but we were coming in to have the systems explained to us on Thursday evening. He acknowledged that and said he would see us then. We arrived on Thursday evening at 6:45 PM and the finance person greeted us. We asked for either or both of our salespeople and he diligently tried to find them. After checking he returned to us and said that one went home and the other was on vacation. I though that odd as when the appointment was made both said they would absolutely be there. If he had a vacation planned I think they would have mentioned it. Another salesperson was assigned to help us (This would be the 4th) he was a very nice guy, He spent about 40 minutes with us and we got a lot of good information. We still have questions, but we will try to play around on our own to figure it out. On the way out I stopped at the reception desk and asked for the General Managers and Sales Managers business card. They were out of GM cards and gave me one for the Sales Manager. I asked for the GMs email and she said: I have no idea what it is. I emailed the Sales Manager about a week ago No response.The bottom line is we got a GREAT Vehicle at a GREAT Price. I guess that is all that should matter. If you are looking for service after the sale or during for that matter - this not the place shop.

Maclin Stewart Lll

11 de sep. de 2015

very good got out sooner than I thought I would.great job.

J. Blake

5 de sep. de 2015

I was lucky to get Terry to help me lease my first vehicle. He is an extremely personable and no pressure salesman. Terry put me into my Nissan Juke in 2013 and worked hard to get me the best deal possible. In 2015 I went to Terry to help me with a car switch with my sister. I didn't know if it would be possible, but he worked miracles and got us out of a predicament and into an even better situation with our cars. If you are looking to have the best experience in the car market. Go see Terry! He is the hardest working man in the business.

CharDorsett

5 de sep. de 2015

I would like to thank Terry Phillips and Courtesy Nissan for the wonderful experience I received during the purchase of my 2015 Nissan Altima.Charlene

Gina CF, RN.

2 de sep. de 2015

Terry is an amazing salesman! As a first time car buyer, I was nervous and apprehensive; however, Terry made this experience effortless. He was patient and explained EVERYTHING to me. He was very honest with outstanding customer service. He took the time to explain and demonstrate the features of my 2014 Nissan Altima. He patiently allowed me strap my two year old son's car seat in the back and took us for a test drive. He worked hard to ensure I drove off the lot with my new car, without compromising my budget. He ensured my car was impeccably clean even though I left after closing time. He also ensured that my car would come with tinting as I requested. I NEVER FELT PRESSURED! I felt comfortable and trusted Terry as he walked me through this process. He even assisted me with setting up my car insurance ! I recommend Terry to everyone that I tell about my new car. I am a customer for life!Thank you Terry !Gina CF, RN .

melissa

30 de ago. de 2015

All I have to say is that Jev (sales) was absolutely amazing. He was honest, upfront, and had our best interest in mind. Initially, I was unsure of the purchase, but came back to courtesy nissan only because of Jev. My husband and I wanted to work with someone we know we could trust. Leaving today with a purchase all due to the customer service that Jev provided. Couldn't be happier.

Peter Comer

29 de ago. de 2015

From the time I walked in the door through my entire buying experience I was treated excellently by everyone in the dealership from my salesman Matt Lorenz to Kareem in the Service department to Jose Fernandez who worked tirelessly to get me what I wanted and keep me in it even with my credit challenges. I highly recommend this dealership to anyone wanting a quality new or used vehicle. I told them what I wanted and never was I pushed into a car I did not want and they were patient with me every step of the way. They went above and beyond for me and now all my friends, family and co-workers know where to go to find a car they want at a manageable price without any high pressure sales tactics. Thanks to all at Courtesy.

Veelo1017

24 de ago. de 2015

Best experience I ever had at a dealership. I experienced no stress. I got nothing but knowledge and honesty from Terry. He looked out for me and I would recommend him to anyone. He is the man to see!!

CAROL MCINTOSH

17 de ago. de 2015

My sales rep Ben Pierre very detailed and honest. He took his time to explain all possible options with the purchase I made today. He was also, patient and went above and beyond to make sure that I was happy and satisfied with my new purchase. I will refer all my friends to Ben due to the excellent customer service.

Angel

16 de ago. de 2015

Ari Adams Is a great sales manager. He sat down and spoke with me on a level where I could yesterday understand what I was signing and what kind of car would fit my budget.

John_Christian_S

10 de ago. de 2015

This was my first car buying experience and Terry Phillips was exactly the right person to deal with. He was strait forward, honest, and made sure I was informed with every step.

Kami

4 de ago. de 2015

If you are looking to upgrade your vehicle Nissan is the place to go! I'm on my 3 vehicle with Nissan and love it! The last 2 deals I've dealt with Terry and received nothing but the BEST customer service! He made sure I received the vehicle that I wanted and they got it! Will definitely be passing his cards out at work to bring more customers in to Nissan!

EGuev

3 de ago. de 2015

I went to Courtesy Nissan to do service on my car with an appointment but end it up the don't accept it on weekends because the marketing department didn't know how is the process during weekends, I'm glad Bryant Perry ( Assistant Manager) was there, he help me calm down, and he attended me very professional and I give him from 0 to 10 a 12, he is awesome , thanks Bryant!!!!!!!

lrivera_10

30 de jul. de 2015

Terry was great at following up and making sure we got to the price I was looking for my new lease. He made sure I was comfortable and happy until I was in my car and closed on the deal. Thanks for making this process as painless as possible! I will definitely be recommending my friends and family to Terry.

Terrinie Y

21 de jul. de 2015

Buying my first car and I had great service from everyone especially the person who help pick my car out Josh A. He did a awesome job and I will refer him to anyone that's looking for a new car.

Mimisur

18 de jul. de 2015

If car buying was this nice I would do it more often. He listened to what I wanted and didn't try to push me into something I wasn't comfortable with. I wanted a 2015 white Sentra w/ black interior, and Terry got me EXACTLY what I wanted. I recommend that anyone who wants a great car buying experience, that includes leaving the dealership without that "Did I just make a terrible mistake" feeling, go to Terry Phillips.

shehab

18 de jul. de 2015

I came to courtesy Nissan and met Mr. Ben Pierre and he met me with a big smile and a good personality. I ended up buying a new nv200 because I liked the customer service and the way they handled the whole issue. I will definitely come back and tell my friend about this experience.

Imari Anderson

15 de jul. de 2015

Very good service and warranties. My dad has purchased 4 cars from Ben Pierre and now I'm purchasing my first car from this dealership. I have a brand new Nissan and my payments are lower than the payments I was making on my previous older vehicle.

Lynette Robertson

14 de jul. de 2015

Overall my Experience here at Nissan has been Excellent. I've gotten great customer service, and have dealt with employees who show that.

Proud owner of a new Nissan Rogue

11 de jul. de 2015

I had a great experience at Courtesy Nissan. I had already been to multiple dealers and no one would give me the time of day. I thought I made it easier by already having an offer by a bank in hand, but no would take the time out to make the deal due to the amount I owed on my current vehicle. As soon as I met Joshua he made me feel like he was there to get me into a new vehicle. I explained the situation and he gave me my options right away. We then found a vehicle, they contacted the bank I had a pe-qualified offer and made the deal. It was the fastest and easiest experience I've ever had purchasing a vehicle. Not only did I get into a SUV like I wanted, but Joshua was able to get me into a brand new car. All I can say is thanks Joshual and thanks Courtesy Nissan for your service!!!

Tgover

29 de jun. de 2015

Had the worst experience with Bryan Perry in service dept.He was rude, harsh and condescending . I reported my experience to Rich Phelps the next day . He apologized and said he would investigate. We will see what occurs now . My guess is absolutely nothing. Mr Perry is demeaning to women who don't have husbands or boyfriend with them. Do not go to nissan service department until Mr perry is gone . He is no professional

thompsc

28 de jun. de 2015

We went to Terry Phillips because of the great customer service gave our cousin and her recommending us to him when we were looking for our new car. We were totally impressed with his level of professionalism and the way he took the time to listen to what we wanted before he made any suggestions and before he showed us any cars. He truly wanted to make sure we would be totally satisfied with our purchase. His congenial personality and his love for what he does shows in way he treats people. I don't think he wants us to think of him as a dealer but as a friend who will assist us through the car buying process. We will definitely go back to him in the future and refer him to all our friends! C & V Thompson, Tampa

Sara Schmalz

27 de jun. de 2015

I had a great experience at Courtesy Nissan with Jason as our sales representative. He was courteous, knowledgeable, and very personable. I would highly recommend him to anyone that is looking to come into Courtesy Nissan to purchase a vehicle.

BIancaG

27 de jun. de 2015

If you ever come here see jason!!! He is a great sales person. He is very personable and willing to work with you. Not only that he is very honest he will not send you out with something that you can not handle. Now i have a brand new car!!!!

Whitney Bush

27 de jun. de 2015

Call in just to see what i would be aproved for. Came in within a matter of 30min got a approved for a new car... Jason T. and Ben P. were very helpful and funny as well as the sales manager Jermany.. wasnt able to walk away with my car becasue i wasnt prepared but they assure that i will walk away with my car tomorrow i cant wait to see these guy again tommorw and have a laugh.. they were very professional and fast when it can to getting me what i need ima very pitty person and first time arounf got a car i was looking for.. thanks guy :)

Richard and Maria Moore

20 de jun. de 2015

My wife Maria and I had the pleasure of purchasing our new Nissan Rogue at Courtesy Nissan. Our salesperson was Ben Pierre and the manager we dealt with was Brendan O'Brien. They were both extremely helpful and honest. In the past we have had negative experiences with other dealerships, but our experience at Courtesy, with Ben and Brendan, was the best experience we have ever had. They allowed us to trade in our used Nissan truck and we got more than we would have if we sold it privately. We also got a great price on the new Rogue and they treated us like VIP's, which was very refreshing. I would highly recommend that you give Courtesy Nissan a look for your purchase and if you're lucky enough to deal with Ben and Brendan then you will be happy, like we were.

Jaime Buenaventura

20 de jun. de 2015

I had been driving a 2002 Toyota bought at a 'buy here pay here' dealer, for the pass 2 year - Didn't really help me improve my credit, nor did I really enjoy driving it. Ben Pierre spotted me at Courtesy Nissan Tampa, as I was just passing by checking out their inventory. I was welcomed into the dealership right away, and was offered a couple of options that fitted my budget and taste. Regardless of my 'not so Ok' credit score, Ben found the perfect fit for me, and sent me home in a brand new Nissan. I'm very impressed with Ben's patience and the incredible customer service of the dealer's staff.

Bob M

16 de jun. de 2015

I was involved in a vehicle purchase on 6/13/15, this is my second vehicle purchase from Courtesy Nissan. I would like to specifically compliment my salesman, MOHAMED GUERMASSI for his dedication, attentiveness and facilitation throughout the sales procedure. Once again, I left with an excellent impression from the dealership, and I owed it all to the the salesman's approach with his courtesy and attitude. I would not hesitate to do it all over again, it was a pleasant experience and I commend Mohamed Guermassi for his service and disposition. My sincere thanks.

Dairycastillo

13 de jun. de 2015

Definitely go to Terry for if you need a new vehicle! He provided great customer service and helped me to obtain the best deal on the car I wanted. I am very thankful to him because he knew my pockets were tight due to being a graduate student and he along the other Nissan staff made a good deal happen.Thank You Terry! I love my new car!

J Santana

13 de jun. de 2015

My 2006 Nissan Altima stalled while driving a few times after starting the car and driving for less than 5 minutes. The last time the car almost wouldn't restart. I looked up this issue and found a recall on the Crankshaft position sensor. I took the car to Courtesy Nissan who told me that my car did not fall under the recall. After the mechanic diagnosed the problem via the code, it was the Crankshaft position sensor. I was told it was a 2 hour job, but that they could complete it within an hour and a half. The mechanic repaired the car WITHIN 30 MINUTES. I was charged 2 hours labor and the final bill was $400+. I understand a flat rate labor fee, but I think the guide that this NISSAN uses is: " The guide to ripoff customers". There is no way a repair that truly takes 2 hours could be completed properly in less than 30 minutes, no matter how good the mechanic is.

whitehair

10 de jun. de 2015

Love the great service he did for me and my roomate, and our name are edward whitehair and john newsome , and love nissan couresty in tampa

Anu

10 de jun. de 2015

I was a first time visitor to there and felt great customer care

stout - stout

2 de jun. de 2015

I was very pleased with the service and job knowledge, that I received from Terry Phillips. the buying process was seamless. I would use Mr. Phillips again.

lporro

29 de may. de 2015

I was aggravated by Mr. Younes Bouzoubaa, he is extremely disrespectful to women. He approached me in a very inappropriate manner, not truth worthy, lier. I was there because I have lost my keys and I needed immediate help. I didnt have another key, because they never gave us the second set of key they promised to give us when we purchased the vehicle. I never ask for Mr. Bouzoubaa, I had just explained the situation I had to the service manager, and he came to me with this words they told me you were looking for me "what do you want me to do, "after 1 1/2 year now is when you come" and much more!!!! at this time I had yet speak a word. Despite that he mentioned several times that he have seen my husband in the dealer, he still say that we had never come and asked for the keys. My husband went several times and every time they will come up with a different excuse, the last time they told him that they didnt have a key that was out of the market and the offered to call him back when it becomes available (One of the times the same Mr. Younes directed him to the key programer). We are still waiting for the call!! Mr. Younes left and came back to me 3 times in the same disrespectful way, he said he was going to split the charges between the two of us. Jose Fernandez (sales manager) came and told me that they will give me a key but I still will have to purchase one. By the way, since I was going to pay for the key they key was going to be ready in 1 hour!!!! (was not out of market). The funny thing is that the key they were going to give me was, most likely, the one cover by an additional warranty I have purchased that has coverage for lost keys. The dealer promise the moon and stars when they are trying to sell the care and as soon as you leave no one is responsable. I learned yesterday that you need to have a will stating that they will give you what they have offered! this made me understand that you cant trust your rep if is not written they may be laying.I understand that if Mr. Younes wouldnt come to aggravate me, this problem could have been resolved without mayor issues, specially because I was covered by my warranty and the manager can authorize my second set of keys I never received.

Obi

20 de may. de 2015

First and foremost I would like to thank you for making my dreams come true courtesy nissan of tampa!!! Secondly the salesman that made that dream possible Edward Carrasquillo was a very honest, informative, and delivered the best service I've ever experienced at a car dealership. The buying process which I had the most concern about turned out to be flawless, Aaron in finance was really helpful with any questions or concerns I had as well. Overall the dealership's teamwork made my dream achievable. Thanks You Guys!!!

dalvin Nunez

20 de may. de 2015

After my wife got her car we came back to trade in my explorer. The process was super quick and smooth thanks to Josh and Ben Pierre. I have never had such a good experiance at a dealership. Everyone is friendly and the vibe of the place is so positive. They seem to not even be interested in selling you any car they want to give you the car you want that fits the budget. Both Ben and Josh were very patient and helped us get outof an overpriced over milage explorer.

elsiev

16 de may. de 2015

I walked into courtesy Nissan after 2 hours of searching for a car at Toyota Tampa Bay. Ben Pierre was my salesman and he was great I told him my limit and he never showed me a car over that limit. I have good credit and I had already been approved with my bank but after speaking with finance I was able to get a better deal. Ben was patient never aggressive as most salesman are. His concern was getting me into a vehicle I would be happy in. My family is considering trading our first vehicle for one at courtesy because of our great experience. Finally a dealership with a conscience. Never felt like I was getting taken advantage of or overcharged thanks Ben and the finance dept.i love my new altima.

Great service

16 de may. de 2015

Sara Sanchez in service dept. has great customer service skills. I must say she kept a smile on her face as she worked. Great job Sara

Kyndra

13 de may. de 2015

I had a great experience purchasing my car because I had a veryprofessional and patient salesman, Ben Pierre. I put him through the ringer. I was so difficult to please. Didn't know if I wanted new or used. I would leave and come back througout the day, for two days...lol....This man had more patience than most people have. He was thorough in explaining everything to me, no matter what my questions were, regarding used or new. Thanks Ben for your help, patience and professionalism! I greatly appreciate it!!

Veronica Thomas

9 de may. de 2015

The serivce I received from Ben Pierre was awesome he was very helpful and his time management is great we asked if we could be done by a certain time and he worked with us and got us right on out and what I really enjoyed was his kindness and again honesty he worked very well with our limit as to what we could spend and he listened to everything we had to say and he made out experience great

Ben and Joshua

7 de may. de 2015

I am very pleased with the staff and the service I received. Ben and Joshua was my salesmen. They both have pleasant attitudes and are very professional and knowledgeable. They got my in a car that fits my lifestyle. They made syre I was ok and happy with my decisions.I highly recommend that if your looking for a new car Courtesy Nissan of Tampa is the way to go. You guys rock!!!!

Holly Fischofer

4 de may. de 2015

I had a remarkable experience with this dealership. My sales person Terry Phillips is honest and hard working. We will definitely be coming back!

rw33611

27 de abr. de 2015

If you are looking for a new car, please don't waste your time elsewhere with any other salespeople--just go see Terry Phillips at Courtesy. Terry knows these cars, and knows his job well. He took his time with me, was very patient, gave me 1 on 1 attention and actually cared about what my needs vs wants were and he was able to cut to the chase with my budget and financing--Terry worked HARD for his customers and will do anything within his power to get you a new car. Terry did not play games and treated me with the utmost of respect. Highly recommend Terry--Courtesy Nissan is blessed to have him on their team.Also dealing with James in Finance was a really pleasant experience!

April Green-Damen

21 de abr. de 2015

I went there to get my car service and while we were there decided to look around the car lot and decided to purchase a used vehicle our salesman Ari was a blessing he was so helpful he got us in the vehicle we wanted he was very helpful and straight forward told him what we wanted and he went above and beyond to make sure we got it and the rest of the staff were very helpful like Peter is one to name. Folks if y'all looking to purchase a vehicle courtesy Nissan is the place ask for Ari and I promise you won't be sorry!!

linda51

16 de abr. de 2015

terry is a very delightful salesman, he understands what a woman looks for and needs in a car. dealing with me is always a challenge, because I know exactly what I want and will pay. this is my third car I have brought from him. I won't buy from anyone else. He always knows my name anytime I am there. Terry knows I am the one who picks out the car and my husband comes in to sign the paperwork.Neil and Linda Redmond

james22

11 de abr. de 2015

I was sent to this dealership from a partner dealership, courtesy Chrysler, to look at a specific car listed at $7991. As I pulled into the parking lot, two sales men approached me before I even parked the car I was in. I let them know I was there to see a specific person about a specific car. After waiting for 15 minutes, the original sales man that approached me came back and told me that Jose, the person I was asking for was busy and he could give me any deal Jose could. I told him about the car I was looking for and he took me to it. The price on the window of the car was $10999. I test drive it with him and when we returned to the dealership, we went to his office. Jose came in at this time and greeted me. I explained that I wanted to pay cash for a car and not finance. He told me it would be better to finance and I could just pay it off after I purchased the car. I informed him that I would not be financing and only wanted cash price. He left me with Ben " to work bout the details.". Ben took some information from me and told me he would be right back with his best offer. After waiting for 15 minutes, Ben returned with two options: 1. Starting price of $12995 with a $4500 "discount" then added tax, tag, title, and dealer's fee for a final price right at $10,000. 2. Financing option which I did not even read because I was insulted at already having told him I am not wanting to finance and him apparently not listening to me. After questioning why there are now 3 different starting prices, $7991, $10,995, and now $12,995, I was told that one was internet price which I had to finance to get (I was not told this by the Courtesy dealership that sent me to this one), one was a special price they are offering for a sale, and the third was suggested retail price. As I felt this is very misleading, bordering on bait and switch, I got up to leave. The sales floor manager then approached me to try and get me the best offer and explain that there was fine print at the bottom of the $7991 ad that stated it was for internet purchase only with financing through them. I left dealership as I do not feel they were being honest only to be called less than ten minutes later by the "internet manager." He explained they would honor the $7991 price but after taxes, tag, title, and dealer's fee would come to $9465 " out the door." Please someone tell me where to find an upfront and honest dealership.

Quita

10 de abr. de 2015

FIRST OF ALL I WOULD TO GIVE A BIG THANK YOU TO MR. TERRY PHILLIPS. WHICH WHO WAS MY SALESMAN, WHO GOT ME INTO MY BRAND NEW 2015 NISSAN ALTIMA, HE WAS VERY NICE, IN HE WORK WITH YOU AS HARD AS HE CAN TO GET YOU INTO A CAR, I JUST WANT TO SAY IF YOU WANT A NICE CAR I RECOMMEND ANY AND EVERYBODY TO MR. TERRY PHILLIPS SALESMAN OF COURTESY NISSAN OF TAMPA, ONCE AGAIN THANK YOU MR. PHILLIPS, I'AM VERY MUCH ENJOYING MY CAR, I LOVE IT ??

Felix Hernandez

10 de abr. de 2015

This goes to Jev Chuda, i got to the deler ship disapointed because i went to buy another car to another deler and it was not even good ,we got to Courtesy Nissan and our friend Jev welcomed us and gave us options that fitted us he treated us like family like he knew us for a long time great guy very friendly very helpful i walked in disapointed and sad and i left happy and with my new car that i love thanks to Jev . This guy deserves a medal now he is like family like a brother i had never had a better experien buying a car i have nothing to say but great things. And i will be sure that if there is anyone looking for a new car to send them so they can have the same experience that i had ,thanks ones again. ..

Stacie Ferguson

6 de abr. de 2015

Even though I spent more than I was welling to pay the finance manager, Rick, came down in price in a great amount. With the incentives and trade in value for my trade it helped greatly as well. The sales person, Jason, did wonderful job even being caught in the middle of a crossfire of myself and finance.

DawnKO

31 de mar. de 2015

Words seem inadequate when describing my experience with Terry Phillips....he was professional knowledgeable and diligent when he came to my experience with him and finding my car.....thank you thank you thank you......Brendan O'Brien thank you in business they say we are only as good as the people who work with us....you should be extremely blessed. Terry Phillips is an asset....I love my new car!!!

Nike

27 de mar. de 2015

Ben Pierre was very helpful in helping me find the perfect vehicle that would fit my budget. I was not expecting the process to be so easy being that I am terribly indecisive but Ben was very patient and understanding. I am completely satisfied with my decision and delighted to have had such great assistance. Now I have an adorable Nissan and I could not be happier. Thanks for such great service!

MrZer0

27 de mar. de 2015

Jason was our sales rep but Ben and a couple of the other associates joined up with him and really worked hard to make sure we were well taken care of. Our brakes had gone out that morning and we spent $400 to fix it, so when our back axel broke off that afternoon we were stuck. The guys worked with us and were very understanding of our situation. They stayed even after closing to make sure we were able to have a new car to go home in. They have two new customers for life. I recommend you come here if you want people who care.

C. Rob

20 de mar. de 2015

Karim was my service agent on Saturday. He was helpful in making sure my murano was taking care of properly. After I dropped off my car that morning he kept in contact with me to let me know what was going on with my vehicle. I look forward to my next service visit.

tennkin

18 de mar. de 2015

In all my years purchasing vehicles Luis has been the calmest person I've dealt with, never let me feel rushed and never made me feel like the deal wasn't going to go through..I'm now a proud owner of a 2015 Nissan Juke !!! Thank you very much I will recommend everyone.

Adrian Michelle Jones

14 de mar. de 2015

I had a great buying experience! Ben, was my salesman and got me everything I asked for 2015 SL rogue premium package. First of all, I went there not wanting to be hassled and be given the run around. I actually had a car ready for me at another dealership (unsigned paperwork), but my husband suggested we shop around. I am happier that I did. I am one who judges heavily when it comes to customer service and I like how Ben met me at my car door. The entire process took a little over 2 hours (maybe less). We negotiated back and forth about 3 times until I got the price I was pleased with. They have one of the largest inventories I have yet to see. I would definitely recommend Courtesy Nissan and Ben my salesman there, especially if you want the best price and get right to the point.

kcobos

12 de mar. de 2015

This place is absolutely the best place to take your car when you need it repaired. They work with you with anything you want or need on your car. Everyone is very professional and kind.GO SEE KARIM AT COURTESY NISSAN

Florine. Howard

11 de mar. de 2015

My experience with Mr. Terry was incredibly. He greeted me with a smile. Mr. Terry was not aggressive, or pushy. He was very professional, patient. He took his time and created the truck i desired. He made me feel like a valuable customer. I loved that bout him. In the future I will be refer friends and family to see Mr. Terry for they new or used car needs.

Pam P

9 de mar. de 2015

Ben Pierre was very nice and helpful. He was patient and worked with me on my new Rogue. I will definitely be sending my family and friends to him.

Tara Marie

2 de mar. de 2015

Ryan Diaz met us outside in the rain as we were driving around the lot. He was extremely friendly and very helpful. It was definitely the best car buying experience I have had!

Ellen Proctor

26 de feb. de 2015

Jason Tyler was my sales person,I can't say thank you enough for the awesome, awesome service,He explained all my options in purchasing my 2015 Nissan Altima.I just love it....First brand new car ever!!!! My experience with Courtesy Nissan was great !!! Thank you Jason Tyler you rock! I woil diffently refer family and friends in the near future.

C. Rob

25 de feb. de 2015

I recently purchased a new vehicle from Jev Chuda & Ron Messinetti. Jev listened to want I wanted in the vehicle and addressed any concerns. If we had a question that he wasn't sure about the answer he went and asked Ron and returned promptly with an answer . Ron was our sales manager and he also treated us with respect and professionalism. Jev called the day after I picked up my new vehicle to see if I had any questions or concerns. They both made buying my new Murano a great experience. Thank you

Thank you

22 de feb. de 2015

What I would like to say to Mr.Ron wordon is thank you. What a great man you are, may god bless you, thank you for everything.

tracy york

20 de feb. de 2015

Ben P. Was a great salesmen he was patient in helping me find a vehicle. My credit score isn't so great but Ben and Jeremy helped me get the vehicle I wanted. Thanks again.

JoAnn Rodriguez

9 de feb. de 2015

Came in for service my service rep. was jose . he was rude and demanding. i spend alot of money to fix my motor mount and head gasket to be treated like i was a inconivence to then be asked to write a survey so he can get paid. i will not give a bad survey for the nissan website but this is to mangement to let be known . And to the lady named Stephanie who started yelling at the advisors in front of all other customers she needs better mangement ethics rather than embarassing the advisors.

Koshka Wright

8 de feb. de 2015

Purchasing my car from Courtesy Nissan was such a pleasant experience, primarily due to my sales representative, Ben Pierre. Ben was attentative, responsive and provided me with excellent advise while going through the process in purchasing my new car. Thank you Ben for your service!

Ben Pierre

8 de feb. de 2015

Purchasing my vehicle with Courtesy Nissan in Tampa was a pleasant experience, mainly due to such a great sales person, Ben Pierre! Ben was very attentative, responsive and provided me with great advise while going through the process in purchasing my new car.

sesmith007at

1 de feb. de 2015

First, they did not want to honor the true car discounts that I presented them with. After much haggling it was decided we could not come to a price that was satisfactory. I left to discover that I had left my drivers license inside, as I was exiting the showroom with my license the sales manager yelled across the room with a price that I was happy with. PLEASE note: The vehicle that I selected from the internet was sold, however, it was still advertised on their website... that seems to be a common thing with dealers these days. The offered to order the vehicle from another dealer and I signed the intent to purchase order on a 2014 Muruano SV AWD. I selected 3 colors and they were to have it within 3 days..... after a week I went to dealer to take delivery of the vehicle. The vehicle that was "ordered" was not one of the colors I selected, however, I agreed to take possession of the vehicle. Once the transaction began it was $4,000 more than the previously agreed upon by the sales manager. He then told me they never agreed to sell the vehicle for that price. I left their showroom. Later that day I called my salesperson, who was full\ of apologies and that the manager had discovered his error and that they would discount the price by another $1,000. Once at the dealer I asked for the window sticker, which couldn't be found as I wanted to learn what the options/features were on the vehicle. Once home I discovered the vehicle was a FWD not an AWD. And lastly, a month later I have not received second smart key that was promised when I took delivery... I have gotten the typical.. its in the mail. Further, my salesperson told me that he was not commissioned and that he slept well at night. This is truly a case of buyer beware and get everything you can in writing and dont settle.

Darryl Anderson

16 de ene. de 2015

A big thanks to Ben Pierre!! Thank you for helping my daughter get a car and making it possible for me to get one the same day!! You all were very patient and stayed well after you were closed to help us. Thanks Ben!!

Kimberly D.

16 de ene. de 2015

Ben Pierre was my salesman.he was very patient with over a course of 4 days it took me awhile to decide.i bought a 2013 nissan altima I've always wanted a altima I finally got my dream car and also Ron his general manager was a great person to speak to.i would recommend those 2 people to help with purchasing a new car

Tia and Darryl

15 de ene. de 2015

Ben Pierre I can't thank you enough, you were such a great help to me and my dad. My credit isn't all that so I thought I wouldn't have much to choose from but by the end of the day I was trying to choose between two cars. He gave me the details of both vehicles broke down the pros and cons and was patient while I tried to make this tough decision. I have my car and I absolutely love it and to make even better he was awesome my dad bought a truck that same day. They need more people like you in sales thank you for everything!!!

Kimberly D.

15 de ene. de 2015

I had a great time buying my car.it took a process but I got the car I wanted and the salesman Mr Ben Pierre gave me great service.and This general manager Ron was also great company.

Erica Burke

13 de ene. de 2015

Thank you so so so so very much Ben Pierre and to finance for helping me purchase my new Nissan Altima 2015! I had no intent or even imagined driving a 2015 coming in to this new year! You guys were great! Ben you were awesome! Thanks again!

Kelis Richard

10 de ene. de 2015

My sales was very helpful. He was patient with me. Helped me through the process of sales and finance. I will definitely would recommend Ben Pierre again and Courtesy Car Group. Great service.

Bill Hoover

8 de ene. de 2015

This was my second car purchased from Nissan.Ben Pierre helped my find a used Quest which I needed for work.There were a few problems with the van and he all of them fixed.Ben is a good salesman,He made himself avalible during and after the sale.There was a problem getting my tag and he allowed me to use a dealer tag until my regular tag came in.Which ment that I did not miss any work while this problem was resolved. Thanks again Ben.............

bellenger1021

5 de ene. de 2015

Terry Phillips was exceptional to work with. He went above and beyond to make sure I got the right car. Courtesy is definitely at an advantage for having Terry on board. He is the reason I continue to come back to Courtesy Nissan and I would recommend him every time to anyone that is looking to purchase a vehicle.

CReynolds

28 de dic. de 2014

Ben Pierre did a wonderful job assisting me with financing my first vehicle. Any question I had he made sure it was answered immediately. He made the car buying process easy for my mother and I. I am very appreciative of his outstanding service. With his help, I was able to leave the very first day I walked in with an amazing car. I couldn't be any happier with the service he provided me.

Ben Pierre

25 de dic. de 2014

I had excellent experience at Courtesy Nissan, Ben Pierre my salesman was very helpful and friendly with me and my family. He gave me really good advice and answered all my questions in a very professional manner. He played a large part of my decision to purchase my vehicle from Nissan that day, "Ben" you are a great salesman and wishing you all the best.

eva

17 de dic. de 2014

I am so happy with my Rav4 - finally found one after months of looking for a 2012. This dealership was awesome and it did not take hours on end to purchase a car. Thank You for the respect and courtesy you showed me.

monkeemiss

15 de dic. de 2014

Bought a Used car on Sunday, and the service was incredible. Mr. Acord, worked very hard to get me the best deal possible, he helped us select the right care for our budget, and also made some pricing considerations on that vehicle to help my wife and I out. Never before have we bought a car at a dealership, and had such a pleasant experience. I will tell everyone I know about Courtesy Nissan and will be back for service when needed.Thank You Michael for your time and help with this big event in our lives

jcunin

15 de nov. de 2014

I had a great experience with Terry Phillips and Dan Dennison! They were excellent and made the process seamless! I will highly recommend Terry and Dan to all my contacts! They made sure I was informed at each step of the process and gave the gold star in customer service. They were excellent to work with--- I was VERY impressed!!!!!!

iris.perez.399826

5 de nov. de 2014

I was in so much shock to see how friendly and knowledgeable the Rep was. H e was on point with everything. Great job Terry.

Mesiah456

30 de oct. de 2014

Matt Lorenz from Internet Sales was very professional on the phone and provided us timely information via email. We informed him that we were closing on a bankruptcy and he did not push the issue.When we went to the dealership to see the car we were looking at, we were met by Jay who was very friendly. We alerted him to our bankruptcy discharge and that we were awaiting paper confirmation. He seemed to lock into the car we looked at online and did not go over other possible options based on our financing needs. The 2013 Rogue that we looked at was priced over 18,000 and there wasn't much budging on the price. Jay and the finance rep., Jeremy, stated they were going to give us a substantial amount more for our trade-in than it was worth. In the end, it was all written back into the loan and we ended up getting a loan term for 75 months, not the 72 discussed (another 1000.00 more financed). Since then we have been called every week about our bankruptcy paperwork with threats that the bank may need to refinance at a higher rate.This was our 4th car purchased at Courtesy and our last. We love Nissan as a brand, but the service at Courtesy has changed.

Kade . C

28 de oct. de 2014

I must say Ben Pierre helped with a great experience as he took part in surprising me with my first car, alongside my parents. He gave me really good advice on how to take care of my car and the responsibilities of having a vehicle. He also gave interest into the fact that I wanted to go to college and offered to be my mentor and help me with issues or questions I may have. I would recommend Ben Pierre to anyone who is in need of purchasing a car because he not only cares about the cars and prices, but he takes great consideration of the customers personal life and feelings. I appreciate Ben's help to the fullest. Thank you again.

NRusso

23 de oct. de 2014

Carlos Diaz was very helpful. I came in because I was sent a flyer since I had filed bankruptcy. They actually worked with me in my payment terms and I was very pleased. The only thing was that it still really took forever to get to the paperwork.

Jessica

23 de oct. de 2014

I had a great experience at Courtesy Nissan of Tampa! Highly recommend for everyone to go there. I'am very satisfied with my new car! My sales man Bruno Pignano was the best! Highly recommend anyone shopping for a car to go to Bruno! Overall the staff was very nice and made my shopping experience one to be remembered!

jasonp123

16 de oct. de 2014

My experience here was excellent with Mr. Ben Pierre. Not only was he efficient, but went above and beyond the call of duty for the average salesman. His ability to be personable as a salesman is what drew me to him, and pretty sure what sets him apart unlike any other in this industry. If you're looking for someone who's the best at making sure each and every need is meet before you drive off the lot, then look no further. Ben Pierre is the true definition of a "Great Salesman" because he cares about the clients need's first, and not the signature on the dotted line.

michael a. thomas

16 de oct. de 2014

Ben Pierre my salesman was very fiendly and professional. He answered all my questions in a very professional manner. Ben helped me through the entire process of purchasing my vehicle from start to finish in a very professional manner. Ben played a large part of my decision to purchase my vehicle from the nissan dealership that day.

Joel Reyna

15 de oct. de 2014

carlos diaz was great salesman we recomend to anyone

michael hammond

11 de oct. de 2014

Alfredo Matos treated me very well. the sales staff worked with me great, couldn't be happier..

Angelo c

10 de oct. de 2014

Alfredo gave me the best customer service that any other dealer has gave me, he worked with me until the end to help me to buy my new nissan. he made sure everything was good with my buy not just sell me the car but also with the payment and and the cost of the car. from a scale to 10 i give him a 20!!!!!!!!

Arweyng

8 de oct. de 2014

I had a great experience with Jason Tyler and the Courtesy Team. Jason and the entire team worked very hard to find the vehicle that I wanted. I don't believe that I have ever had a sales team work harder than they did to please me. If you need assistance and are looking for a team that is "working for you" -- go see Jason. You won't be disappointed. I was not just another "number"!

Ladera

2 de oct. de 2014

My salesperson Younes was very helpful and went far above and beyond to make my shopping experience great. I will highly recommend to all my friends and family.

GinaB

2 de oct. de 2014

My salesperson Younes was very helpful and friendly, he went far above and beyonf to make my shopping experience easy and great. I will highly recomment that dealer to all my friends and family.

ryos

1 de oct. de 2014

Had an amazing experience with Bruno Pignano and his manager Rick, they both helped me get approved with a good rate and at a great payment! Love them! Call them before buying any Nissan!

Brit0009

1 de oct. de 2014

I just bought a new 2015 Nissan versa from them, Bruno was my sales guy, he helped me so much with finding my dream car at the price I could afford, he treated me with respect even though I'm 19years old and truly cared for my needs. A+ for Bruno and Courtesy Nissan!

GinaB

1 de oct. de 2014

I highly recommend that dealer. My salesman Mr Younes Bouzouba was courteous, helpfull and exceptional. He went far above and beyond and made my shopping experience great. Definetly recommened that dealer to all my friends and family.

Niki

6 de sep. de 2014

Horrible! What's sad is that I used to think this place was awesome. We even bought 3 cars from here in the last year. As of two days ago my opinion has been completely changed! The staff that we were used to is all gone and I am not surprised; they were actually cool. So now after my recent experience I WILL NEVER purchase here again. I'd rather spend more money elsewhere! They are dishonest and will lie to your face and insult your intelligence. We expect that from the stereotypical car salespersons but they are ridiculous and have no respect. I had to put one star but this is really 0 out of 5.

Manh92

6 de ago. de 2014

The saleman is very crafty. We made a deal online, he said he talked to his manager and they agreed with deal. I repeated so many times to make sure they agreed with deal. They kept saying yes and told me to come. I told them I lived in Bradenton 1 hour of driving. i told them had to make sure the deal out the door including tax and everything. The saleman also repeated the deal on the phone many times as well. However, when we came there, they didn't want to sale with the price we deal earlier. The saleman sneaked away and had two managers came out. They found many differrent reasons to not agree with the deal. "They say one way, but do another". I still have the voicemail of the saleman that said they agreed with deal, but I don't want to show those crafty. NEVER trust them. If you dealing with them on the phone, make sure you deal on their bussiness phone because it is recorded. Do not deal with them on their personal cell phone. NEVER COME HERE AGAIN. NOT RECOMENDED!

rsmart4891

4 de ago. de 2014

Mr. Terry Phillips was GREAT! GREAT! GREAT! Wonderful experience and awesome customer service.He went the extra mile to make sure i was satisfied with choice and selection of vehicle.

rsmart4891

2 de ago. de 2014

Great, Great Experience with Mr. Milton and Mr. Terry Phillips. Mr. Milton worked really well with explaining in details the process and making the test driving experience good. Mr. Phillips added to the broader outlook of making the decision to purchase the car. he explained the positives of purchasing a new car. Thank you Mr. Phillips for all your hard work and the opportunity you allowed me to have with acquiring a new ride.

dina varnes

23 de jul. de 2014

My dealer is one of the best at Nissan. Younes was very courteous and helpful with me in finding me the right vehicle. I wasn't sure what kind of car I was looking for but with the help of my dealer he pointed me in the direction of the Altima and now Im one of the happiest customers that courtesy Nissan has. I love my Nissan Altima.

websiteauthor

18 de jul. de 2014

When my old Camry started giving me problems I realized I needed to replace it. The car I really wanted was a Nissan Murano, but I was willing to consider a Rogue or even an Altima. I did some research at cars.com and found a Murano that was low mileage, Nissan Certified and right in my price range at Courtesy Nissan. I called and made an appointment with Ed Nogar in their internet sales department.Ed was waiting when I got there before opening the next day. I told him very clearly - my price range was $18K - $20K. I only want to look at Muranos, Rogues or Altimas. I set these boundaries knowing full well that car salesmen will automatically start showing me cars 10% above my range, or talking monthly payments rather than price tags, or steering me towards other used cars that offered them a better margin.Ed did none of those things. He never tried to show me anything outside my range, except for one car that was a little below my lower boundary. He never showed me any other type of car. He encouraged me to test drive all three, and then suggested I re-drive two of the cars that had become my finalists. He never hurried me, steered me or pressured me.What a refreshing experience that was! When I finally made my decision on the car I tried to talk down the price a little . . . the sales manager printed off all the Muranos in the area in my price range, and this one really was priced better than anything else advertised. I couldn't argue much with that, but they still knocked a couple hundred off the price. We went through the financing process with no problems, I got very little pressure to buy warranties or add-ons, and I was out the door with my new car.After the sale Ed continued to take great care of me, helping to get a second key fob made for the car.If all car purchases went this well we wouldn't have negative stereotypes of used car salesmen - Ed was fantastic and I'm very happy with my Courtesy Nissan experience.

Intelligent buyer

9 de jul. de 2014

The advertised price caught my interest, but I could not get an out the door price. I gave up trying and went elsewhere. Richard Downing

bustertpa

18 de jun. de 2014

I purchased a Gold Plus Plan (Fidelity Warranty Services, Inc) from Mr. Arismendi at a cost of $1786 for a used car purchased on May 19, 2014. It was suppose to be the same plan I had on my Hyundai Sonata. Mysteriously, all of the information on the warranty contract was filled in by computer, with the exception of the plan selected. That box was left blank. I didn't notice this omission until I returned home. I called Mr. Arismendi who assured me it was the Gold Plus Plan and said the purchase price would verify that. Uncomfortable without having written proof that it was the Gold Plus Plan, I asked for written confirmation. Mr. Arismendi had me bring the warranty back to him and he used a pen to check the Gold Plus Plan box that had been left blank and signed his signature by the check marks.. Feeling uncomfortable with the fact that the box was not filled in by computer, I called Fidelity Warranty to confirm what I was told by Mr. Arismendi and discovered it was all false. He wrote it up as the Gold Plan, a lower costing plan that provides lesser warranty coverage. I suspect this was not an accidental oversight by Mr. Arismendi. Up until this time I have been a loyal Hyundai customer who brought my previous car into Hyundai every three months for service for the past five years.. My experience with Mr. Arismendi has changed my trust in Courtesy Hyundai. I wonder how many other customers he may have done this to who would not discover they had been issued a lesser quality plan until years later when they might need warranty work. He is the first Courtesy Hyundai employee I have dealt with that I feel is a poor reflection on Courtesy Hyundai.

anonymous

15 de may. de 2014

my experience was extremely pleasant great service cheap pricing drop me off at work and pick me up!! Had a great experience . A loyal customer to courtesy Nissan of Tampa now . Thank you

Running girl

15 de may. de 2014

Great customer service! The facility has very professional and knowledge technicians.

rick

15 de may. de 2014

Advisors were great with customer care I worked with karim he made sure I was happy great advisor will definitely be coming back to get service done and making sure I come back to him. A loyal customer now. Thank you courtesy nissan of tampa.

Salvage Gypsy

15 de may. de 2014

Just want to sent out a big thanks to the Service department. As a female taking her car for repair or service I always get talked down to or attempted to get taken advantage of. Tony was my host/ contact, he spoke to me with a manner of professionalism and respect. The service was timely and I didn't feel robbed. I noticed the service manager was actively working along side with his guys and not sitting at his desk. I will return to this dealership for future repairs.

CelesteN

6 de abr. de 2014

We found a 2012 Volkswagen CC on USAA's website and went to the used car dealership at Courtesy Nissan to look at it. When we pulled in to the parking lot, the sticker price on the car was almost $5000 higher than what was advertised online. We were told that the price on the sticker on the car in the lot was their "haggle price", but we continued with the purchase. Since I am in Tampa and my better half is in Germany at the military base there, we waited until the following day when USAA was open to complete the transaction. Everything was supposed to be in order when I arrived to sign final docs, but after more than an hour of waiting, I had to leave. On try number two (after being told once again that all was in order and that I only needed to sign), it took them more than an hour AGAIN before docs were ready for signing. The finance manager that did the signing was very short and almost rude. When I asked the salesperson why he was so upset, it was explained that because we had our own financing through USAA, he was essentially working for free and that it may be an explanation for his poor attitude. Shortly after taking the vehicle home, we realized that it leaked even though we were promised that it had undergone inspection and had their highest rating. I called the service department and was told that our salesperson would have to authorize the repairs, so we left messages and sent numerous unanswered emails. Finally, we were told that he was no longer with the company, but the sales manager said to bring the car in for service. He said that an authorization was not necessary. I'm REALLY confused at this point, but bring the car in. I make an appointment for Saturday at noon after explaining at length and giving details about the issue with the leaking sunroof. I go out of my way on a Saturday afternoon to this dealership to keep the appointment that they've given me to be told that I'm going to have to leave my car with them the following work day so that they can do the repairs. I've wasted my time bringing the car in on my Saturday afternoon. So I make another appointment for the following Monday, as it is supposed to rain and I can't risk more water coming into my car. I show up before work on Monday morning and am told that I am going to have to PAY to rent a car to drive while they fix the defective car they've sold me. I agree to this even though I'm not happy. It's $30 for one day and I really just need the leak fixed before anything is permanently damaged. They tell me to pick the car up after work on Monday and to come before they close at 6pm. I leave work in Brandon, pick my daughter up from daycare in South Tampa, and then drive frantically in rush hour traffic to make it to the dealership at Hillsborough and Dale Mabry before they close. I see that I am going to be late, so I call to let them know I'm running about 10 minutes late. They say ok. I then show up to be told that my car is not ready and that I'm going to have to come back the next day after work to pick it up. The car still leaks. I asked why they didn't call me to let me know. Why didn't they stop me before I made an unnecessary trip for a SECOND TIME? So I come back to the dealership on Tuesday after work and am told that my car still leaks and is not ready to go home. This makes a THIRD WASTED TRIP. By now I'm upset. It's one thing for the car not to be fixed, but they've wasted my valuable time three times now. They've promised me my car and haven't delivered AGAIN. By now, they've agreed to take care of my rental car. To jump ahead to the end, they had my car for TEN DAYS before it was repaired. It sat there for more than one day untouched as I am repeatedly calling for updates at this point. They deliver my car to me at my place of employment. It is filthy. It is unwashed and there is some sort of glue or sealant all over the hood of my car and the edges of the windshield. My $300 RayBan sunglasses are stolen from the car as well as a portable GPS that was in the console. Yes. I am an idiot for leaving my sunglasses in my car. It was a complete oversight in the chaos of a rainy Monday morning, keeping in mind that they were only supposed to have my car for one day. I am told that it is my fault for leaving valuables in the car and it absolutely is. I trusted the dealership to be honest and trustworthy with not only my car, but my belongings. They claim no liability. The dealership has refused to do anything to compensate me for the theft. They do, however, offer their apologies, which unfortunately does not keep the Florida sun out of my eyes while I'm driving. They have offered to clean the glue off of the hood of my car, but want me to leave it with them so that they can do this. I do not trust them with my car and have NEVER had such a horrible experience with a dealership. We expected professionalism, especially since USAA and the military endorses them. We will be complaining to USAA and strongly suggest that any other military families use ANY OTHER DEALERSHIP. IF YOU ARE CONSIDERING BUYING A CAR FROM COURTESY, RUN. IF YOU ARE CONSIDERING USING THEIR SERVICE DEPARTMENT, RUN. RUN FAR IN THE OTHER DIRECTION AND LOCK UP YOUR VALUABLES.

Narci

5 de feb. de 2014

I just purchased a 2014 Nissan Murano, my sales person Mario was great, he understood my needs and found a way to accommodate my specifications and keep me within my budget.

esantana

26 de ene. de 2014

I am very happy with Matt assistance,he explained step by step the whole Process,very professional,Great customer service, He is the best! In the past had worth experience with other dealership,trying to scammed me.Matt answered all my question.I will Recommend to everybody to visit courtesy nissan.

Molly Paulson

25 de ene. de 2014

Go and ask for Matt. He did a fantastic job!!! Love our truck and highly recommend this Nissan Dealership. Molly Paulson

Patriot fan

15 de ene. de 2014

Mo G, our sales rep, did a great job and made the purchase process a lot less stressful.

Aaron & Chae

6 de ene. de 2014

my experience with courtsey Nissan was Exceptional mysalesman BOUZOUBAA YOUNES thanks to you we buying new car again he is very helpful buying car we review a 5 star to him thanks again he doing great job, I have recommended the dealership to all of my family and friends thanks again Mr,Younes Mr.Mrs.Aaron &Chae.

Happy new car owner

6 de ene. de 2014

I recently bought a 2014 Pathfinder from Courtesy Nissan of Tampa and have nothing but good things to say about the experience.Everyone involved was very professional, personable and competent. See Pedro Arismendi if you need a car!

Silkey 1964

2 de ene. de 2014

Everyone at this dealership had great customer service. Alex from Courtesy Nissan send me an e-mail after I had been on line shopping around for awhile. I thought I could not get a new car because my credit was not the greatest however, Alex called again and stated you don't have to have perfect credit to get a car from us, can I send you an application to your e-mail and we will go from there. So I did, and Praise God, he send an e-mail and stated Good News we can help you. So we went in the next day my husband and I and drove out with a brand new 2014 Altima. God is still in control, whether we believe it or not. Thank you Courtesy Nissan and Alex for being there when on one else was at the time. Keep up the great work,

MariaP

23 de dic. de 2013

Great customer service...Mr. Wilson was very helpful indeed!, A true professional in every sense of the word. Took time to explain and show the features of the vehicle..I would recommend his services to anyone buying a vehicle in the near future...He should be chosen as the "employee of the month". Again, thanks.

Miguel A. Tavarez

20 de dic. de 2013

I feel good of having elected Nissan Courtesy of tampa again. Everything went smoothly and quick, and from all their staff, and Tony Jones, the sales guy, I've felt a very special treatment. Most of all I've got a great deal on the car I wanted with comfortable payments and a great warranty. I wuold'nt hesitate in considering Them again for my next purchase. I highly recommend you this dealership to anyone that is in the buying process and I would assure you that they will exceed your expectations. Sincerely, Miguel A. Tavarez

Priscilla Watson

17 de dic. de 2013

I had a very good car buying experience at Courtesy Nissan. Mohammed Guermassi did an exceptional job with my husband and I. I would definitely recommend him to my family and friends, and when it comes time to buy another Nissan I will come see him again!

George M

17 de dic. de 2013

Ed Sobolow, our sales consultant, did a great job. We were very happy and satisfied with his highly professional help. Karim, the financial manager was very helpful as well. We also appreciate service while Mike took care of tinting the windows of our new Rogue. Overall experience - Excellent

Michelle

10 de dic. de 2013

We'll after the second time getting regular every couple of months service on my vehicle I noticed that the little sticker was 7000 miles until my next oil change. I know that usually it is every 3000 or three months which ever comes first so I call. When the services department hears my concern for the fact that they gave me the wrong sticker and that in the long run had I not noticed it I could potentially cause severe damage and void my warranty, he told me that yes I was correct. He also informed me that I could come get another one and that he understands that most normal working class citizens sometimes have to go over on mileage because they cannot afford to get maintenance on the exact dates and mileage max. First off, I'm offended that he assumes that because I drive a smaller car for the economy and personal reasons has nothing to do with my maintenance requirements. Second, they forget to reset the printer and the long term damage and problems only come out of my pocket, I always go to the dealer just so that Ido not have problems when it comes to something going wrong. I am going to drive all the way to Wesley Chappell from now on, they ensure customer service is their number one priority.

Miriam

3 de dic. de 2013

Selection of cars was great and the sales person was very understanding and not pushy.

K1980

1 de dic. de 2013

Had corresponded with Tony Jones and several other dealers as I was looking for a low mileage Honda or Nissan. I never met Tony we only communicated a handful of times through e-mail. After advising Courtesy Nissan I had purchased a vehicle and was no longer in the market for a car I received a response from Tony that said " Thanks for wasting two months of my time. Good Luck!" I would not recommend this dealership to anyone and this only reaffirmed that I made the right decision by not getting a car from Courtesy and Tony Jones. Perhaps they should get a dictionary and look up the meaning of the word courtesy.

Mark and Debe

26 de nov. de 2013

We had such a great experience at Courtesy Nissian the other nite!! We got there after dinner on a Friday nite and consummated a deal after nine at nite. They stayed open and got our car ready even after hours. Ava Velaquez was just awesome. She stayed to the very end made us feel comfortable and we never once felt rushed. In today's world the service part of any industry has taken such a large hit in a downward spiral in recent years. Not here, they were great!!! I would definitely recommend this dealership and Ana to any of my friends. Ana you rock!!!

Deb crew cab truck girl

17 de nov. de 2013

Well I have anew car so no repairs yet Special thanks to Mike F internet Sales man he has lived up the the courtesy reputation above and beyond to help make the experience wonderful and Terry P helped tremendously with making the payment affordable and giving me what I wanted We all want the bells and whistles on our new vehicle's but the affordable payment was more important the place is VERY clean and ORGANIZED even in the repair shop It was an expressive place to be. Thank you MIKE F and Terry P

drifttoy

16 de nov. de 2013

Friendly staff, came in for service without an appointment and was taken care of with no problem. Service advisor Juan was excellent! Will return for maintenance.

TampaGuy

13 de nov. de 2013

I am a repeat customer with this sales person. Glen Gasbarro is an honest, straight talking and reliable individual that I will continue to use for my automobile buying requirements.

Matthew

4 de nov. de 2013

My purchase experience was 5 star excellent. The sales representative, Dominic Kemp, was very attentive and made the whole process of buying a car a lot easier. I didn't have to spend an attire day of bargaining to get a great deal on a great car. Thanks Courtesy Nissan I will be recommending you to anyone who asks me where to go to buy a car.

Unhappy Customer

31 de oct. de 2013

Received an outstanding deal but after that, worst buying experience we've ever had. Took approximately 6 hours over two days to take delivery due to understaffed finance department during a sale weekend. Car was not ready when promised. Paperwork was lost which included copies of our driver's licenses and insurance card that contained personal information. Car was filthy when delivered even after having been to the detail shop twice and was missing the floor and rear cargo carpet mats that were a factory option. The manager finally had to take it back and do some of the work himself (thats what he told us). SirusXM was not activiated and the dealer representative couldn't tell us the duration of the free introductory subscription. Looked at two vehicles in different colors to confirm which one we wanted to purchase; The first one we sat it was also filthy with dirt all over the floor as if someone took the car to the beach and tracked sand into the car. The dealership lacks significant quality control measures. The focus seems to be on the sale but after you sign accepting the deal its on to the next sale before they have completed your purchase and delivery. If you expect a quality experience, we would seriously suggest a different dealer.

Jose Morales

24 de oct. de 2013

Jesus was an excellent salesman. Friendly and honest. He knew when a deal would be bad

Latrice Smith

23 de oct. de 2013

My experience with Courtsey Nissan was exceptional. My salesman Joshua, and the staff exceeded my expectactions. My husband and I was treated with the upmost respect and courtesy. I have recommended the dealership to all of my family and friends. Thank you for making my car buying experience one to be remembered. Latrice Smith

Eyad husein

3 de oct. de 2013

Clean Facilities and friendly sales man and too many nice and clean cars ... I like it

Whendy

27 de sep. de 2013

It was an awesome experience,wonderful costumer service, I just to keep on mind if you in the future can lower my payment or help me to do it, it will be great.

miguel gonzalez

20 de sep. de 2013

We have a good experience with your dealar , your sellers are very friendly and nice.We are so happy with the purchase, we love the car and we appreciate your service with us, thanks to seller Bruno Pignano because he help us to do a good purchase. thanks again.

jpankey319

16 de sep. de 2013

I was very disappointed with my sales rep first. He promised me things that he could not deliver. I drove all the way from Miami to Tampa on his promises, and this is after numerous emails and photos to make sure I did not waste my time or his. Once I made it to the dealer, the used car sales manager made a mistake "conveniently", everyone spent their time covering it up and trying to figure out how to fix it, instead of coming to me and being honest. The entire time I was there, I was very open and honest with them telling them what I could do, they offered me another option, but of course, when I agreed to it, they said their GM was driving that vehicle and I could not get that one. After all was said and done, I left with a vehicle that was not what I wanted to purchase, and at the finance table I was told there were miles on the car and the warranty did not include those miles (this was a NEW car)...but the sales man and the finance manager argued about it, but the finance guy ended up winning and I ended up screwed again.The dealership knew how unhappy I was and someone called me from customer service. I told them the entire story, it was actually very close to what the employees stated, except for a few details you would expect them to leave out. I was offered to come back and they would re-purchase the car for what I paid for it, and I could get the Armada Platinum I intended to buy at first. BUT NOW, the price is over $10,000 additional that I have to give them. Unfortunately I don't have the original offer where I was not given the Platinum because the GM had it, at that time I had to give them an additional $8,000...Oh well, when dealing with these guys, make sure you get it all in writing and do not leave without keeping all your paperwork...it will haunt you in the end. Add me to the list of unhappy Courtesy Nissan of Tampa customers.

Dean

7 de sep. de 2013

I initially began looking at new cars online. Not long after discovering Courtesy Nissan's website, I received a call to come in and test drive the vehicle I was inquiring about. The staff was friendly, provided me with much entertainment, and ensured that I was pleased with my purchase. I worked with Lee who took the time to find out what I wanted in a car, what my price range was, and how much I was willing to spend each month. He assisted me with obtaining insurance and displayed a wealth of knowledge about the company, the vehicles they sold, and their competitors. He gave me an excellent -- and I mean EXCELLENT -- deal on a Sentra. He truly went above and beyond the call of duty to ensure I was pleased with my vehicle and my experience. All of my questions were effectively answered, and he really worked with me to help me obtain the car I wanted. To say I was very pleased with my experience would be an understatement. I have been to a lot of car dealerships, but this is the first time I can say I felt like the sale representative genuinely cared about the client.

Happygirl

2 de sep. de 2013

The best buying experience I've ever had. They were very eager to please. I recommend using this dealership to my friends and family.

Ian

1 de sep. de 2013

We purchased our car from Courtesy Nissan of Tampa. Kenneth Wilson was our sales representative. His knowledge, customer service skills, strength of character and desire was immaculate. Mr. Kenneth Wilson answered my questions. He has a great rapport with his team and, he closed the deal within an hour. The most notable act was his response to the rain on our newly washed car "he wiped the car down" and then showed us how to activate the accessories. Thank you Kenneth Wilson and I would highly recommend anyone interested in buying a car!! Superior Service!

Mark

30 de ago. de 2013

My decision to lease from Courtesy Nissan was influenced by the knowledge and friendly approach of Matt Carew. He was very professional and got me into a great Nissan Pathfinder.

JOSE SANTIAGO

30 de ago. de 2013

Got the chance to buy a new 2013 Altima, Bruno helped me find the car that could fit in my budget even though I really wanted the Altima, he made sure to give me more for my trade so I would be able to afford it. even walked me to finance and translated step by step the rules in our language!.. at the end he introduced me to Wes (his sales manager) thank you Courtesy Nissan and Bruno for all of your help!.

renee

28 de ago. de 2013

Love my new car staff was wonderful at Courtesy Nissan, not pushy but very helpful!!!

Joanne

28 de ago. de 2013

I stopped in to check out the newer Nissan Altima's since my 2000 Altima was getting on in years. Lou greeted me and asked the right questions, showed me the CPO Altima's and took me for a test drive. Although my plan was to just get the feel of the newer Altima's I ended up driving a 2012 CPO off the lot. No pressure, just low key and and friendly, and told me to make sure it was really the right car for me since I planned on keeping for a long time. Very happy with staff I came in contact with, especially since it was a hectic Saturday afternoon.

Carlos

24 de ago. de 2013

I am a first time buyer, is hoped around online and one thing that pressed me was the speed and how professional the staff contacted me. Not only did one person contact me but the manager the sales associate and a partner of the sales associate really helped. They made sure that I was comfortable at all times and tended to my every question. I found the car online they honored the priced hooked me up in finance and I walked out with a new 2014 versa note. Not only that but the finance guy gave me tips how to build credit and lower my car bill. That my good people is great customer service.

Jen

24 de ago. de 2013

I bought my first Nissan rogue from Terry and he was a great salesman got me exactly what I wanted even having bad credit. He told me make payments for a year and come back to see me! Well I did just that and went back exactly in a year and drove out in a brand new 2013 pathfinder which is what I was looking for. Had a wonderful experience with Terry he has the patience other sales people don't and he will do his best to get you what u are looking for!!! I'm very satisfied with my vehicle and service I received.

Shop around!

23 de ago. de 2013

This is the response I sent Courtesy Nissan after being spammed by phone and email even through I told them I was not interested: Courtesy has a very bad reputation... I should had headed the warnings and never waisted my time by time stopping by. I bought the same truck, actually better, 4 door vs 2 door (same options) for a substantially cheaper out the door w/less than 10 minutes of "negotiating" at another dealer. I walked into Courtesy and was ready for a quick sale... Maybe I annoyed your sales people as I pulled them away from the guy selling illegal counterfeit watches (in the show room) out of a suitcase trying to purchase two new vehicles... Also, the "best" price was nearly 6K above the USAA negotiated price. Really? USAA will get feedback from me also since I know Courtesy pays to be apart of that service. We bought two cars from Courtesy a few years ago, which wasn't pleasant. I assumed maybe things had changed in management over the years, but I was sadly mistaken. I bought and paid for a new car that wasn't in stock, ensured it was on the boat for delivery, and then was tried to be tricked into picking up a used demo vehicle from Orlando since the aforementioned car never existed. I held out for a new delivery. Never again, never again Courtesy.

Haleyqu

15 de ago. de 2013

I was in the market for a new car for the first time and did a lot of research on different vehicles and different dealerships. Since I was a first time car buyer and I had heard horror stories about car salesmen, I made sure I did my research about the vehicle I was interested in before ever making contact with a dealership. I first spoke with Ana Velasquez at Courtesy Nissan of Tampa, she was extremely polite and helpful with all my question about the new 2013 Nissan Sentra SV I was looking at, I was also happy they weren't calling me a million times a day after the initial contact like some other dealerships. I work normal business hours and it was very frustrating having my phone ring every 5 minutes from every dealership trying to sell me a car, but Courtesy Nissan was exactly what their name states, courteous. I set up a test drive for the Sentra and was handed over to Peter because Ana would not be in the office, and he was absolutely great! He was not like most car salesmen when you can tell they only care about the sale, he cared about what I could afford and what I needed out of a vehicle. He never pushed up sales to where I felt uncomfortable, I told him the exact vehicle I was interested in and that's the vehicle we stuck with the whole appointment. He was able to tell me every single detail about the car and answer all of my questions efficiently! I was also surprised how quickly they got me approved for a loan even though I don't have good credit, they were completely understanding and worked very hard for a deal that suited my budget. Jason was a huge factor in getting me a great price on the car, I really appreciate everything he put into the deal. As a responsible consumer I had to think over the purchase, and I had to compare prices with other dealerships to make sure I was getting a great deal. To my surprise, some of the "highest volume sales" Nissan dealerships couldn't come close to the price Nissan Courtesy gave me and in fact told me I would be stupid not to sign on their deal! Needless to say I went the next day and signed for my 2013 Nissan Sentra SV, the process was very quick and they stuck to price they quoted me, they did not play any games! Peter even helped me get my car set up with Bluetooth and made sure I knew exactly how to operate everything before driving off the lot! I'm so happy with my experience at Courtesy and look forward to my continuing relationship!

Haley Quinzi

13 de ago. de 2013

I was buying a new car all by myself for the first time and was extremely impressed with the service I received at Courtesy Nissan of Tampa. I first spoke with Ana Valasquez over the phone and she was extremely professional and answered all my questions quickly! I was handed over to Peter for my appointment since Ana would be out of the office, and he was great! He knew every little detail about the new 2013 Nissan Sentra SV I was test driving. He made me feel very comfortable and isn't what you would expect out of a car salesman. Jason also handled the exact pricing of the vehicle and was very helpful in getting me the best deal possible! Needless to say a few days later I was driving off the lot in my brand new car at an amazing price no other dealership could beat! I look forward to continuing my business with Courtesy Nissan and would recommend them to anyone!

Confused

21 de jul. de 2013

As a cash buyer, I spent 30 mins with Tim looking at 2013 Altima's including a 5 mile test drive - all good. Went home and discussed the car with the wife last night; went back today (a 50 mile trip) and asked Tim if we could look at a Certified Pre-Owned. Tim went inside to get the keys and came out with the sales manager who was clearly annoyed. Without word one from us he began telling us that we couldn't drive the car; they all drive the same; your not going to waste my gas unless you make a decision to buy now - not end of day - now; his salesman was too busy to work with me yada, yada, yada. I didn't understand a lot of his broken English but I did hear something about a new car for a few thousand more and possibly an insult directed at my dog who never left home. We were so confused by his behavior, we left, drove to St Pete and bought a CPO with less than half the miles for $600 less. Absolute truth! We've been laughing all day about our encounter with the angry sales manager trying to figure out whether his strategy was to bully us into buying a new car or whether he had confused us with someone else. Obviously I won't go back, but I came here to see if my experience was unique. In reading some of the comments here it appears it isn't.

Chelsey

18 de jul. de 2013

Tony Jones was extremely helpful and made sure to keep me informed.

Ryan

12 de jul. de 2013

This guy is awesome, if you need to buy a car he is wonderful. He looks like Kurt Warner a little bit, but he went over and beyond to help me with my new 2013 Nissan Xterra. He is even hooking me up with Cargo Cover for free. He does not push or belittle you at all, he is an honest salesman, but becare with the heavy set finance manager he is not that friendly. Deal with Ola very nice guy.

Vishal Mistry

9 de jul. de 2013

Michael.Jimenez is the man. This was my first car buy and Michael was so helpful with everything showing us different models of Altima 2.5 SV, got us great deal with price and nice heart person.

pattyquintana

23 de jun. de 2013

I have been working with the salesman, Matt Lorenze, in an effort to find a used vehicle. He has been courteous and informative, not to mention patient and understanding in my quest to find a vehicle that I felt was right for me. I certainly recommend him to anyone looking for a vehicle because he puts the courtesy in Courtesy Nissan. Matt took the time to show me all the vehicles on their lot that fit the profile I was looking for and even took me to the detail shop in an effort to help me try to find the vehicle that was right for me. I ended up test driving 3 of the vehicles and was seriously considering purchasing one of them. My husband and I just wanted to think about it over the weekend. I was well aware that the vehicle could be sold, but I'm not the type of person that pressure buys. I told Matt that I would call him, but to please call me if anything else comes on the lot that he knew I might be interested in. Everything was fine until he had to take us by the manager "Rick." Of course I was asked if there was anything they could do to finalize the deal right then and I said no, I wanted some more time. Rick then made a sarcastic statement with a scowl on his face, saying, there should be something I could do since Matt had spent 3 days on me. He made me feel as though I had been wasting Matts and his personal time. As we were leaving he then said in a very sarcastic tone to call and tell him what we ended up buying. Rick, not only did you just take the courtesy out of Courtesy Nissan, but you lost my business and ruined what Matt had done to build up a good customer relationship. Not everyone can be played or intimidated into buying a car, nor do they want to be. I don't like your methods or your sales "games." You don't have to worry about me wasting your time anymore!

Duke S...

21 de jun. de 2013

I put down a deposit on the truck, came back the next day and they told me someone else put one down before me, after they ran my credit and put a hard inquiry on my report! the salesman was very nice and did all he could do but the GM or higher ups were of no help. seems like everyone else had a good experience but sadly I didn't!

David

20 de jun. de 2013

Got the price on the E mail but when i actually got there the price is a little higher(few hundred). The service was so bad there was more color of the model that i like but the agent was too lazy to put it up( i thought u want it red what's wrong with it?). The manager didn't go over everythings i need to know. He collected my moneys b4 he told me there was something wrong and just tell me to get help from the sale consultant. I drove home the car but it was the worst auto dealer service i had so far.

Mike and Edie U

5 de jun. de 2013

Overall this was a disappointing buying experience at Courtesy Nissan. They talk a good story about customer service but their actions did not live up to their words. We purchaced a 2012 Toyota Tacoma from them. It had only one key fob, no key to the Thule on top, no owners manual, and the transport company they hired to deliver it scratched the front fender. We didn't haggle about the price and instead requested help resolving these issues. They offered nothing and stated that they would just pack the truck up and send it back if we didn't take it as is. We purchased the truck and called the shipping dealer and tracked down the spare keys. We asked their salesman to call and he refused. I will never purchase another vehicle from this dealership. Mike & Edie Urso

Iran

20 de may. de 2013

Go see Joshua Agbi great guy to do business with. No hassle will be back again

Gilbert Martinez

17 de may. de 2013

I'm very satisfied with the car, especially the advanced technology the Nissan Altima has. The staff was great , especially Mohammed who sold my family and I the car who works in Courtesy Nissan in Tampa Fl. Overall i'm very pleased with my purchase and will definitely buy another car at Courtesy Nissan of Tampa.

Ann Carlson

8 de may. de 2013

I felt that Tony Jones was friendly, honest, energetic, hard worker, and wanted to make this transaction complete and so much more! Working with Tony was a great experience! I would absolutely refer him in the future to anyone that is looking to purchase a car.

Sarah

6 de may. de 2013

I had a wonderful, easy car shopping and buying experience with professional sales and finance professionals.

Mike

4 de may. de 2013

This was only the 2nd time I have had to purchase a car since I mostly have had company cars for my jobs. My last experience at CarMax was excellent so, I started with them. I was ready to purchase from them but stopped by Courtesy Nissan on the way to finalize my deal. I had initiated contact via email regarding a couple of vehicles I was interested in late at night and had a response the next morning from Matt Lorenz. I was apprehensive about going to a dealer. I did not want to play "the game". I stopped in with my guard up and armed with research information. Matt was busy with another customer and I was handed off to Dominic Kemp. He showed me the car I was interested in (2011 Nissan Altima) and we took a test drive together. Dominic was a true salesman. He schooled me on all of the safety and design features. His knowledge impressed me and he knew the model inside and out. He encouraged me to "test" the car's handling on our test drive on the road test as well. After we finished, there were a couple of attempts by Dominic to close the deal, but I wanted to wait to make sure that this was the one I wanted. He was polite and did not pressure me after I said I would make a decision within the week. I went back the next day and negotiated a deal that I felt good about and now I am rolling around town in a sweet ride! With any major purchase, do your homework, read fine print, know your credit score, etc. Arm yourself with information to make it a level playing field and you will have a positive experience. Reach out to Matt Lorenz or Dominic Kemp. They were absolute professionals. Thanks guys!

Sandy Best Granny

30 de abr. de 2013

As I approached Courtesy Dealer I was welcomed by an extremely friendly employee. The service I received was outstanding. They were fast and efficient. I highly recommend this dealer to anyone who wants the best and honest service that anyone can get in a short period of time. I have been to many car dealers in the past but never received the outstanding service I received at Hyundai. Thank you Barry Rosenstein and Nicole.

Jerry Upcavage

25 de abr. de 2013

The shortage of 2013 Platinum 4x4 Armadas caused sales consultant Ken Wilson and sales manager Mike Accord to go above and beyond to find my vehicle. Daily phone calls and negotiating with other dealers finally produced the Armada I wanted. This is my third purchase at Courtsey Nissan and won't be my last. These guys busted their humps to make the deal. My advise to anyone shopping for a Nissan, GO SEE THESE GUYS AND THEY WILL MAKE THE DEAL HAPPEN!

tncbucfan

4 de abr. de 2013

My 20 year old son took a nice down payment into a COURTESY NISSAN and was going to buy a used car. He had a very good down payment, good credit rating and was talked into buying a new car. He looked at the Frontier's and could not agree on a monthly payment so he leaves. Gets a call that night from dealership (COURTESY NISSAN} and they wanted him to come back and willing to work it out (probably because he had a nice down payment) with him. He went in spoke to sales people and agreed on a white Frontier and was given a great rate and decent payment so after contract signed, plates assigned he left came home and was showing everyone his new truck. Two hours later the dealership (courtesy Nissan) calls and stated we did the financing on the wrong truck and wanted it back. He took the truck back and they explained their brain fart and wanted first 2000.00, then went down to 1000.00 then as low as 700.00 more down to keep the truck. I learned one thing here....They practice shady car deals and try to take advantage of people. It sure seems like this was the plan all along. They have a young guy wanting a used car and talked him in to a new car and took his exceptionally nice down payment ran him out the door so he could fall in love with it and then call him back to get more money out of him. Basically ripped out his heart and stomped on it but my son is smart and did not trust them anymore and got his money back and walked out. I am so proud of him....Last but not least I (father) was not present but when my son was leaving he was disrespected by a salesman and my wife was referred to read two books by finance manager (White Shadows & Cigar City Mafia) that are sexually explicit. So with that said it was quite a weekend. I love USA because this will be posted everywhere and told for a long time.Robert Browning

Nora

29 de mar. de 2013

I went online, sent am email for what I wanted, and instantly got a phone call, I went in the next day to see Matt, and he was great, got a great deal on a Nissan Altima.

S. Stiner

16 de mar. de 2013

Everyone was professional, knowledgeable, and very nice to work with. It made purchasing my 2013 Sentra a breeze! ED Sobolow was my sales representative and Jerome was my finance manager. Both of them are top notch and I highly recommend them. And, much to my surprise, after the car purchase there was great follow-up and an interest in making sure I was happy. They set the standard for others to follow in customer service!

Lisa

13 de mar. de 2013

Everyone is very friendly and helpful! We had such an enjoyable time purchasing our 2013 Nissan Altima! Special thanks to Ed Sobolow!

Luis C.

8 de mar. de 2013

I am 1100% satisfied with the car and the friendliness and willingness to help of John Fields and the finance people. The car is everything that John said it is. They worked with me and the numbers I was looking for in order to buy the car, and they did it in an honest and sincere way. I looked forward to a long term relationship, thanks,

Sandra

4 de mar. de 2013

For the 2nd time this people at Nissan on 3800 W Hillsborough Ave lies to me. In 2008 after 3 days they call me to let me know that I was not approved and last week I signed a contract for $22k Nissan Sentra SR and because I chose another color,they was supose to located it for me and they did but another model and another way low price and they call me so happy for me to go pick up the car and when I get there this sales men Terry act like nothing happend...hello...it was a different car,the color I wanted but $3,000 less then what the contract said...OMG and this is the 2nd time this happend to me but let me tell you this, won't be a 3rd time. I went to Nissan in Brandon and they are very professional, they treat me excellent and I bought the car that I was supose to get with Nissan in Tampa for way less $$ and not even that, more extras.Please don't let them play with you! Not even want to drive by there.Nissan in Brando is the best.

S Coffey

21 de feb. de 2013

Everyone was very friendly and professional.Awesome people.

Ed

6 de feb. de 2013

My wife and I were checking Nissan Murano's on the internet and decided to visit Courtesy Nissan of Tampa, even though the distance from our home to Courtesy was excessive. We found the sales personnel very friendly, helpful and professional, even to the point of staying after normal business hours to satisfy our questions. We are very satisfied with our purchase.

albert stern

5 de feb. de 2013

awesome poeple, great place to buy a car from!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

New Nissan owner

3 de feb. de 2013

I found the salespeople to be friendly, courteous, and willing to take the time to answer all my questions. They made the experience painless.

Jose&Maritza

30 de ene. de 2013

My wife and I were royally mistreated by Brandon Ford. We visited several car dealers and did not find a car that we would like. We drove through the lot at Courtesy Nissan and said that's the one. Jesus greated us and treated us like family. I told him which truck I wanted. We test drove it, came back and met with Tim (what a gentleman). Within two hours we were out the door driving our new truck. Thank you guys...

macarter

23 de ene. de 2013

This was an excellent buying experience. I took the car for a couple of hours. Although offered, I declined to keep it overnight. I called the next morning to ask if the price I had offered was acceptable and was told yes. I drove to the dealership and bought my new car. I was very impressed with Greg Sarantis and his friendliness and professionalism. He was concerned with my time and needs. I sincerely appreciate his making this a most enjoyable experience and I love my 2012 Hyundai.

jkukuda

10 de ene. de 2013

Was very pleased with the people that helped me. They went out of their way and did not pressure me. Would purchase from them again.

erivera2588

9 de ene. de 2013

Evelyn the sales person we worked with was great but we have had nothing but problems with the finance department. Amy in customer service was very helpful but the person who did our original finance papers may have cost us hundreds of dollars. I would not recomend this dealership just because of the finance department.

Jackieq

7 de ene. de 2013

These 2 men were very helpful in all that was needed. They were helpful in getting the deal that was acceptable to me. Thank You

Ediliberto

3 de ene. de 2013

Ken Wilson was great to work with as usual. This is the fourth car we have bought from this dealer and we always work with Ken, he takes great care of us from the beginning all the way into the future.

Jiu Jitsu Trainer

3 de ene. de 2013

I was ready to buy a truck. I had already cut the deal and got a fair price. I choose two trucks.Different colors ,same MSRP, trucks were the same inside and out. (I really liked the sales staff). Sales Mgr came up to me and tacked on the price by over $800 on one of the trucks. I asked why one color cost more.I was told due to charge backs to the truck. Seems that they had to replace the battery 3 times due to the lights left on.I have bought many cars. I know that that is pure crap. He lost a sale from me. Also I had a friend shopping for a Nissan and i told Him the story. He also bought from a different dealership.When I left the dealership. The same Sales Mgr was smoking. Thanks to Him I had to walk right through His cloud of smoke and breath the stench. IMHO the employees need to smoke in the back away from the public. It looks very unprofessional. All other employees were great.

ccmondesir

2 de ene. de 2013

I learned about this dealership by using the car buying service with USAA.com. I called in to purchase a new Nissan Armada2012 or 2013 and trade in my 2006 Armada. I recieved a friendly email to call in, but when I spoke with Toney Jones, it was a horrible experience. Once I told him I was upside down with my vehicle by 5 grand, and not willing to put much down, he immediately was unwilling to assist. He had a "tough luck" attitude. I could barley understand what he was saying over the phone while he overtalked me.I called twice regarding trading in my vehicle. At first he said I should not judge my experience with Ferman Nissan on him, but it proved worse. My fiancee also called in, and recieved the same poor customer service.Overall it was a horrible experience, and I didnt even bother to go in. Since I was potential trash to this dealership, Wesley Chapel Nissan treasured me and earned my business. They even thanked me for my military service to this country. I traded in my old Armada and now I am in a 2012 Platinum, and extremely satisfied with their willingness to assist regardless of my financial situation. I would definetly NOT recommend this dealership. I have a friend who wants to trade her 2011 Lexus, and I will definetly steer her down to Wesley Chapel Nissan. I wanted to make sure that this was entered to simply help your dealership in earning business. I hope this was just one bad case, and not reflect how your dealership operates.--CC

arumore

30 de dic. de 2012

Terry Phillips was very helpful to me and my family. We bought two cars, an Altima and a Roque. Terry was very knowledgeable of the product and helpful and patient explaining the features of both automobiles.He is a real asset to your company and the biggest reason we dealed with Courtesy Nissan again.

lynnrudge

18 de dic. de 2012

The experience was very pleasurable and calming, we are enjoying our new car. Terry Phillips was very well imformed about the car.Thank you, Lynn.

barrosdanny

2 de dic. de 2012

Very friendly Staff. Carlos was amazing and made us feel like family. He also made sure we got the best deal possible and had us out the door with the new car on the same day!!

kisiksel

28 de nov. de 2012

Update (3/20/2013): Starting January 3rd, this dealer was not able to fix transmission issues after 3 service visits, and service has been very unprofessional! Also, Sales Manager misinformed me that leased vehicles are not covered under the Florida lemon law. State Attorney's office stated that leased vehicles are covered. Filed defect car notification late due to this dealer's inability to handle effective customer service. Ferman Nissan has been handling the issue between Nissan and myself in a professional manner. I will never buy another car or service my car at Courtesy Nissan. Carlos Lima was helpful and friendly. I got a 2013 Nissan Pathfinder and we are very happy with our purchase. From sales to management to finance, everybody was professional. I would recommend doing business with Courtesy Nissan of Tampa.

mjarenas73

19 de nov. de 2012

great bunch of employees over there and very helpful. Anything I needed or wanted the employees were very quick to get it taken care of. Also very efficient

cuongvo1982

11 de nov. de 2012

I would recommend to my sister to Nissan. Carlos Lima helps me find the right car i need. He finds the way to solve my financial problem so it can fit on my budget. Everyone is very friendly.

Talullah73

6 de nov. de 2012

Thank you Courtesy Nissan for helping me get into a fantastic new car! Your service and sales people are always helpful and have treated our family well!

urbans66

31 de oct. de 2012

My son and I were shopping for a new Rogue, we knew exactly what we wanted, since we had done some research. We spoke with Ed Sobolow when we came in, and appreciated that he didn't 'talk down' to us like some auto sales people. He did a search, found the vehicle we wanted, and after we agreed on the price, had it brought in the next day. Ed did a good job of explaining the workings of the new Rogue to us in a relatively short time, and answered all our questions. Since the day we bought the car was my birthday, Ed, his boss and a couple other guys sang Happy Birthday to me - that was really cute! Seemed like we all got what we wanted that day - we're VERY happy with the Rogue. Would definitely recommend Courtesy, and we'll be back again one of these days.

mercita.ramos

23 de oct. de 2012

I had a wonderful experience in purchasing my new/used vehicle. My saleman, Tim St. Germain was knowledgeable and very help. I got an awesome deal on my purchase. My finance representative, Mark Miller was likewise great. He was very thorough in explaining everything to me regarding my purchase, warranty, etc. I would definitely recommend this dealership to my friends.

novodka11

16 de oct. de 2012

I purchased the Frontier 09/28/2012. It is now 10/16/2012 I still have not received my new reg. from the DMV or my paperwork from Nissan Finance I called Nissan They have not heard of me. SCAM!!!!!!Also they charged me $442.00 for reg and title That is very excessive since I transferred my plates another RIPPOFF !!! I plan on filing with the Attorney Generals Office about the $442.00 Its against Florida law to even estimate these charges never mind fraud. Also complaining to the BBB and on every website I can complain TOoJoseph F Desousa

owhite57

3 de oct. de 2012

I'am very pleased with the service I recieved at Courtesy Nissan. I will recommend Courtesy Nissan to all my friends and family. And will always come back for more friendly and professional service. Thank You,Ouida R. White

Cautious

27 de sep. de 2012

I took my vehicle in for a clicking noise and spoke with Scott for the first time. I repeated twice I did not want any parts put on, and I authorize only one hour of labor until you talk with me first. He replied "O Mr.////// we will not spend any of your money before we call you." A couple of hours later he calls and said they put $16.00 of parts on and it did not fix the problem. So, I authorize 1 more hour of labor ($102. an hour)about 4 hours later he calls back and says we found it after about 6 hours and 2 technicians looked at it. Happy that the problem was fixed I paid the total of 2.75 hours of labor and the parts. After getting home and thinking about what took place I felt manipulated by the service writer so I spoke with management and I should have a credit of $90. on future service. I do not understand how someone can make a statement Like Scott did and due the exact opposite twice to the same customer the same day. You never get a second chance to make a first impression.

brenda.garcia.9237244

16 de sep. de 2012

They made my first car buying experience very easy and not stressful at all. Tony helped me find a car I liked within my budget and answered all of my questions. We were able to agree on a fair price and they gave me a generous credit for my trade in. I would deffinately recommend courtesy Nissan to anyone buying a car!

vanessa.davilaiversen

8 de sep. de 2012

The sales team and finance staff were friendly and courteous. Buying a car is stressful, the staff at the dealership made it a little less painful.

tishbeautyboss

31 de ago. de 2012

I have just gotten the keys to my new Nissan Juke. When walking into Courtesy Nissan Sami was the first to greet me and after a quick trip to the restroom I came back looking for him because he seemed so helpful and attentive. He patiently sat me down, asked about my needs and wants and was able to find the car for ME in one shot! My FIRST brand new car.....so excited!Ask for SAMI!

Darlene Stasick

29 de ago. de 2012

Terry Phillips was extremely kind and courteous throughout the process. He solely concentrated on making me happy with my car choice and was determined to find exactly what I was looking for in a new car. I do think the dealership should have offered more money on my trade-in since I just bought it from Courtesy last year. My thinking is that you always want your customers to come back because they're confident they got the best deal. PLEASE NOTE: This comment has nothing to do with Terry's handling of the transaction, as he was very professional, very personable and worked hard to close the deal. My comment is strictly directed to "the dealership" and its procedure in dealing with repeat customers.

diazaneira135

12 de ago. de 2012

Carlos was very courtesy from the beginning, Help us to find the right car according to our budget and don't try to impose his opinion, but only listen us, has been a good experience to make business with him was upstanding .I do have a construction business and I know what is to deal with clients , he show me lesson of courtesy and handful

gvaguen

2 de ago. de 2012

Both the sales agent and the finance manger were very friendly, knowledgeable, and helpful. Pedro Arismendi show us exactly what we were looking for, he was honest and made sure to understand our needs, Pedro's Service was great. Rich Altman was extremely polite and helpful he explained in detail every step of the leased agreement making it easier for us. For their service I will always go back to this dealer and recommend it to my family and friends.

Jen Morrison

30 de jul. de 2012

My dad had spoken with Ed prior to us arriving at the dealership. They had sorted out all of the details before hand. When we got there Ed had the car ready for our inspection and all of the paperwork was already prepared for us. All I had to do was look the car over and sign the papers. Ed was wonderful, friendly, honest, and thorough. He took the time to show me every little detail on the car and how to work each and every button. There was no pressure or sales speech to try to sell us anything extra. There were no surprise fees or add ons to the already agreed upon price. I would highly recommend my friends and family to purchase a car from Courtesy Nissan and to work with Ed to make their car buying dreams come true.

Kbullis88

5 de jul. de 2012

Guys were super friendly and being a first time buyer, they fought and pushed so I could purchase the car I wanted by myself and for a price I could afford.

cspoto

13 de jun. de 2012

I was introduced to Ken Wilson when I started my research via the internet. He was very helpful and informative and quick to reply to my online inquiries. Once I gathered my research, I made an appt. with Ken and he was able to make a deal that we were very happy with. He was very personable and most of all he was not pushy about closing a deal. Experience was an enjoyable one!!!

lauriezoock

3 de jun. de 2012

This is the second car I've purchase through Courtesy (the other was Hyundai).Ed Sobolow and his boss Mike took very good care of me. Karim, the auto finance manager was also very professional. Ed took the time to explain how my new Nissan Juke SV worked. I LOVE my Juke :)I would highly recommend Ed at Courtesy Nissan!

mbissanti

30 de may. de 2012

Pedro did a great job working with me to get a fair value for my trade-in while finding the best possible vehicle to fit into my budget

Ariel

16 de may. de 2012

My overall buying and service process was very pleasant. The entire dealership was friendly prompt and courteous. From the receptionist at the front desk to the service department I was always greeted with a smile.

Annette

16 de may. de 2012

There are extremely fast at repairs I would recommend my friends an family here for sure.

enriquetrevino

29 de mar. de 2012

I purchased my 2005 Nissan Titan there, so I knew or expected the same great treatment I had received before, but KEN WILSON out did himself. Ken was modest but very knowledgeable and a true professional. Ken made me feel as though I was part of the family that works there. He had no problem identifying what I was there to buy and got right down to making the sale possible. Ken made sure I knew what the vehicle was all about and took the time to go over all of the information I needed to feel comfortable and safe behind the wheel before I drove off the lot. Ken also made sure I met the people who would be working on my vehicle when I came in for service.I had the most enjoying car buying experience that I have had in a long time.I highly recommend Ken Wilson and Courtesy Nissan Dealership to any one.

EPO

22 de mar. de 2012

Our salesman, Tony Jones, is energetic, personable and capable, but his management team let him down when it came to selling us a new Murano. We do not recommend this dealership.We made two visits to the dealership, one for test drives only, the second to do a final test drive and make a deal. The car we wanted was not on the lot, so we drove a loaded-up version instead.Back in the dealership, GSM Chris displayed arrogance and ineptitude when Tony called him in to find us the vehicle we wanted, since it was not on the lot. First, he claimed there were none in the entire country, then that there were three. However, it turned out he had entered the search criteria incorrectly and there were in fact 71 such cars. When this became clear, he became curt, refused to describe the cars available nearby, and simply chose one in a nearby city from the list. It fit our criteria, and Chris left.Tony began the negotiation at an absurdly inflated price. But he was polite throughout the process, and we had worked it down to a still-high, but improved, figure, when Manager Mike showed up. He immediately raised the price again! When we objected, he insulted our research, claimed that their St. Patrick's Day "sale" meant that we would have to pay MORE, not less, and also claimed that the car had a BS pinstripe package on it that we refused to pay for. He then tried to show us online that our figure was unrealistic. But guess what? The number he found online (at True Car) was in line with ours, which was when he became rude and combative.A little tip, guys: when you sit down to show the customer your mastery of the Interwebs, make sure you know what you are doing or you will look like a fool.Mike stormed away without shaking hands with us. Tony remained polite. We were disappointed that negotiations had broken down, and angry at the way we had been treated. The next day, we bought a Murano at Autoway Nissan of Brandon, where we enjoyed a great buying experience (see review).The punchline? Two days later we got an email from Manger Mike saying that they are now agreeing to our number and come on back, and a message from Tony saying the same. But we never had a final number! Are they for real, or is this a lame ploy to get us back into the dealership? My husband wrote back to Tony saying that we have moved on.This prompted another manager, Robert, to send us an email. It is ungrammatical and rambling, but the gist of it is, sometimes things go wrong at a business, and personalities clash, but just because you refuse to patronize that business doesn't mean it won't sell things to other people. In a second email one-liner, he writes "I forgot to mention we do now have the exact vehicle you were inquiring on is here now.", which gives you an idea of his writing style.Why would Courtesy alienate qualified buyers with unnecessary rudeness, then struggle, ineptly, to get them to return? Dunno. What I do know is that this kind of dealership gives car buying a bad name. People, you do not have to put up with deceptive, rude and silly sales tactics such as the ones Courtesy employs.

strawberrry1234

20 de mar. de 2012

I am very please with the customer service provided. I feel that the gentlemen worked as a team to make sure I recieved the best deal possible.

fyanek

14 de mar. de 2012

Very good service. I obtained an online quote and went to the dealer expenting that they would give me a higher price or negotiate with me for hours a different deal like most dealers do but this was not the case. They were honest and very thorough. Would recommend them any time.

sweetpea82

4 de mar. de 2012

KEN WILSON WAS A GREAT HELP....HE REALLY DID GO ABOVE & BEYOND TO MAKE SURE THAT I WAS HAPPY WITH MY SELECTION... HE WAS GREAT

joselema

15 de feb. de 2012

Ken Wilson made my buying experience formidable. He made me feel like he was working for me. That is the kind of customer service skill that sells cars and build loyalty. The only reason I bought the car was because Ken's ability to keep me motivated and feeling valued. At any other dealership I would walked away and kept my car. Great job Ken!sincerely,Jose Lema

quincylo

6 de feb. de 2012

If it were not for the stuff I went through before meeting Amy and Chris, I would say it would have been perfect. I will not get into much but will say this, if you want my opinion, ask for Amy or Chris ONLY!

DavidG!

15 de ene. de 2012

With research we narrowed our search for a new car down to four. Nissan Sentra, Honda Civic, Hyundai Elantra, and the Mazda3. After a couple of weeks of test drives and negotiations, Pedro gave us the best feeling of value and commitment to his product.We would, and already have, recommend Pedro and Courtesy Nissan to anyone looking for a new car.Thanks for your service Pedro!Shari and David Gray

Experienced Car Buyer

15 de ene. de 2012

We are very pleased with our Elantra purchase. The dealership is about to be renovated - so the Hyundai section of the dealership is a little worn - but don't let that put you off. Everyone was very helpful, and our sales rep Tom was a very honest, straightforward guy. He knew the product and didn't try to "up-sell" things we had no interest in. We arrived at a very fair price and were treated with honesty and respect. We had a leather package added to the GLS and were very pleased with the quality of the installation as well as the responsiveness of the service department.

sandra866

10 de ene. de 2012

I walked in to the dealership to check on used cars and I ended up buying a certified used car. I would like to thank Mohamed "(813) 477 0000" for his professionalism and his dedication to make me feel comfortable with no hassle or pushes to purchase a car. May his manager be aware of his kindness and the way he does business. Thank you againKhelil AITCHEIKH

chubord

10 de dic. de 2011

I already refferred my friend who bought a car there too. They were great from the financing to the sales.That should say it all.Chuck

Skoon21

5 de dic. de 2011

Matt was very friendly, knowledgeable, and was able to answer all my questions. He made me feel comfortable in the dealership and with my purchase.

DelRio

22 de nov. de 2011

I never had the sense I was playing the typical dealership "game". I was contacted by Ken directly and not a receptionist setting up appointments. He listened to what my needs were and didn't waste my time showing me or trying to convince me accepting anything less. Ken was very candid, professional and knowledgeable which earned him my sale. The most impressive part was that upon delivery, he personally took the time to go out the to the car and show me all the features, and followed up the next day to see if I had any questions about any of the features of the car and how to use them. (When I bought my daughter's car 3 months prior at a different location, they never did more but smile as they waved goodbye to us as we drove away....) My first complimentary service is already scheduled and he introduced me to my service adviser. He chose the person that best fit my personality. I would absolutely recommend Ken Wilson to anyone contemplating buying a car from Courtesy Nissan.

reino911

21 de nov. de 2011

I would definately recommend this dealership because I was very impressed with the assistance and professional advice that leaned me towards buying my 2012 Nissan Altima. The price and payments quoted helped me get out of a bad trade situation. I was promised that this dealership can get me out of my present sitution and they were very trustworthy and kept their word by doing just that. Everyone was so friendly and they made you feel like part of their family during the whole transaction and beyond. Now I know why the dealership chose the name Courtesy Nissan because everyone is very courteous that works there.My 2 girls were with me and they felt very comforable during the whole new car buying experience. You can definately put your trust in this dealership.

Anita

18 de nov. de 2011

The service from choosing a car to completing the paperwork was very impressive. The salesman was very thorough and honest and he kept his word with getting me out of my current car and into a new one the same day. Now I know why they named the dealership Courtesy Nissan, because they are very courteous. And they want your business for the full time you keep your vehicle and beyond.

ginger patton

18 de sep. de 2011

The greatest part of my experience was the extreme courtsey and knowledge of the saleman, TERRY PHILLIPS, who helped me to decide on the car and worked with your finance department to get us a great deal that we could afford. He was easy to talked to and answered my questions and assisted us. My husband is getting ready to retire next year and we need a dependable car, comfortable and good on gas. The staff seemed nice, but Terry Phillips worked hard to make us feel coming back to Nissan was appreciated by the company. Thanks to Terry's peopld personality of really caring about your/his customers. I will definitely recommend my family and friends.

dcaspary

18 de jul. de 2011

Dan made us feel very good about buying this vehicle from Courtesy. we planned on visiting several other dealers, but felt confident after talking to him, we wouldn't find a better deal. We are happy with our choice, and the deal we made.

jendazych

7 de jul. de 2011

I had a wonderful experience at Courtesy Nissian. Dan Wright was extremely helpful and listened to the needs that my husband and I needed in purchasing a new car. We were looking into a Chevy Equinox and decided to come back to Courtesy Nissian after having a few not so friendly experiences at the few Chevy Dealerships that we visited. Mike the Sales manager was very helpful as well. He made sure that he did everything that was possible in order for my husband and I to drive the Murano off the lot. Troy the gentleman that was doing the finances was great. He worked very hard and diligently so that we would be able to afford the payments that we were able to pay for the car. All in all we had a wonderful experience at Courtesy Nissian and will definitely recommend our friends and family memebers to come to see Dan, Mike, and Troy when they are in a need for a new vehicle.

Ricky151

7 de jun. de 2011

This Dealer Lies About Everything. We Were Supposed To Pick Up The Second Key & Have Some Other Little Things Fixed On The Car.We Had To Fight Them Every Step Of The Way To Get What We Were Promised.I Have Bought A Number Of New & Used Cars From Dealerships & I Never Had To Fight As Hard As I Did With Courtesy Nissan Of Tampa. If You Ever Buy From Courtesy Nissan Of Tampa Make Sure You Get Everything In Writing.Maybe That Was One Of My First Mistakes. Also, My Daughter Was Treated So Bad, She Was Outside On Her Cell Phone Complaining To One Of Her Girlfriends. When Someone From The Service Department Came Outside & Yelled At My Daughter.She Called Me Up In Tears, Once I Called & Spoke To Whoever Was In Charge At The Time, He Put Me On The Phone With The Person Who Yelled At My Daughter.He Swore Up & Down He Didn't Yell At Her Until I Played Him The Message My Daughter Had Sent Me (she recorded the whole thing on her cell phone).After That He Was Speechless.I Wish I Would Have Checked Them Out Before I Purchased My Daughter's Car.

mjbuch

19 de may. de 2011

On 5/19/11, I called about 10:00 in morning regarding 2009 Tucson and spoke with Used Car Manager, McRee. Was given a price and agreed to make down payment to hold car for two days. He told me he was busy and would have Bar,Internet Sales Mgr., call me back "in few minutes" to input credit card info. in computer. After an hour, I called Bar since he had not called me and he advised they had another customer on premises looking at car but he took my credit card information and appeared to process it. I called McRee back and complained about situation. He indicated customer had been there for a "half hour". I informed him I had called him over an hour before to put money down on car. He then changed his story to say customer had been in for over an hour. This car had been offered for sale by Courtesy Hyundai since 3/19/11 and the CarFax shows "no recalls open for repair" on 5/19/11. At 3:50 p.m, I received a voicemail from Bar stating the car had been sold to a party who was "there before my call in the morning". Isn't it a coincidence that after two months on their lot, the car would suddenly be sold. There is no doubt in my mind this is a very unethical dealer and should be avoided at all costs.

Car_Info2011

27 de abr. de 2011

Let me tell you all of the potential customers, that I am very disappointed in Courtesy Hyundai and especially in Mr. Steve Roberts. Mr. Roberts did not want to provide a quote on the vehicle that I am interest in because it was not on lot. He also refused to allow me to test drive a vehicle that was on lot because it was a comparable to the vehicle I am interested in. I have never talked to a sales person with such an arrogant attitude and was not interest in providing key information prior to the sale. I could just imagine how this dealer will treat customers after the sale.

dsoleil

1 de feb. de 2011

Great experience at Courtesy Nissan! I got a great deal on a 2011 Nissan Rogue without any hassels or frustration. No suprises either when the papers were signed. Overall this car buying experience was the best I have ever had. I would certainly recommend Courtesy Nissan and Ed Sobolow internat sales manager to my friends and family. Very happy with my new Nissan Rogue. Great SUV!!!!

hagermanc

13 de dic. de 2010

Glenn was excellent to work with. I was surfing the internet for a car for my daughter, not knowing what I could afford, or if I could even afford one.Glenn Long was right on the ball. He helped thru finding a car suitable for my daughter and one that I could afford. He is funny, honest and easy to talk to.I was extremely satifsfied with our experience at this dealership. He talked to my daughter about the car. Gave us a tour and made her feel comfortable with bring the car back for service.The finance dept. was excellent. They worked with me and I couldn't believe I could get a car for no money down!!I am ready for a new car for me now!! Thanks so much!!Have been telling everyone I know about my experience.

dissedshopper

8 de oct. de 2010

AWFUL BUYING EXPERIENCE.CALLED FOR AVAILABILITY OF SPECIFIC VEHICLE FOR SALE. ADVISED THAT IT WAS ON THE LOT ... IT WAS NOT.MADE A DEAL FOR PURCHASE AT THIS DEALERSHIP FOR VEHICLE IN INVENTORY AT ANOTHER DEALERSHIP BELONGING TO THIS GROUP. WAS CALLED TO PICK UP CONTRACTED VEHICLE READY FOR DELIVERY AT 1P NEXT DAY. DISCOVERED THAT A DIFFERENT BUT SIMLIAR VEHICLE HAD BEEN SUBSTITUTED WITHOUT NOTICE. REVIEWED AND SIGNED OFF ON SUBSTITUTE VEHICLE. SALESMAN WAS UNFAMILIAR WITH VEHICLE AND DID NOT GIVE A PROPER DELIVERY FAMILIARIZATION. DIDN'T KNOW WHERE SPARE TIRE WAS NOR HOW TO OPERATE OTHER FEATURES OF THE VEHICLE. MANAGER (GALLOWAY) TOOK JOVIAL NOTICE AND COMMENTED THAT SALESMAN SHOULD "STUDY MORE" BUT DIDN'T ASSIST. OTHER STAFF PLAYING VIDEO GAMES.TOTAL PROCESS TIME WAS + 9 HRS FOR DELIVERY. EXHAUSTING FOR SENIOR CITIZENS!!WE FEEL THAT WE WERE BADLY TREATED BY THIS DEALERSHIP WHOSE STAFF WAS VERY UNCARING, UNSUPPORTIVE AND DECEPTIVE. WILL NOT HAVE ANY FURTHER DEALINGS WITH ANY PART OF THIS DEALERSHIP OR GROUP.

ejboardman

13 de may. de 2010

Where to begin... The sales experience...I went to Courtesy Nissan to test drive a Nissan Titan. A quarter mile from the dealership I was pulled over by a TPD officer who immediately began lecturing the sales representive for not putting a dealer tag on the vehicle and for this not being his or the dealership's first time. At the end of that I was cited for driving a vehicle without a tag. Did I mention that the salesman asked me to tell the officer that "the tag must have fallen off?" After returning to the dealership I spoke with the used car manager and asked that he ensure that his vehicles be properly tagged prior to a customer taking them for a test drive. I left the dealership. Now, while I have no yearning to be coddled, I did fully expect a phone call within the next couple of business days if for nothing else than to apologize for the time and frustration it will undoubtedly take to deal with the traffic citation. After hearing nothing I emailed the dealership's GM, Glenn Drobney, to inform him of the incident and explain that I had come to Courtesy with a check ready to buy and not only left unsatisfied, but embarrassed, dejected, and outright pissed off. What resulted was 6 weeks worth of assurances, blowoffs, missed appointments, and outright incompetence. However, I finally got ahold of a manager of the overseeing Crown autogroup in the northeast who made me a good deal on an 07 Pathfinder in Courtesy's inventory. On to the service department...After purchasing the truck I noticed that the vehicle pulled significantly to the right. I took it in to have the problem diagnosed and was told that it was due to abnormal wear on the front tires. Now I'm no mechanic but wouldn't the abnormal wear on the tires be a sign of a bad alignment not the cause? This is no Nascar the only makes right hand turns. I was told by the sales representative that if new tires didn't fix the problem than Courtesy would fix the issue. I replaced the tires and the vehicle was still pulling significantly. After taking the truck back in I was told that it was, in fact, an alignment issue and that I would have to pay for said alignment. I asked to speak with Glenn who told that due to the circumstances surrounding my purchase of the vehicle, namely my going over his head to seek out a resolution, that he was unwilling to cover the alignment. Recognizing I did purchase a used a vehicle I got the alignment done at Courtesy and left. The next day I left for West Palm and found out in short order that the problem had not been resolved. Immediately following my return to Tampa I took it back in and was told that my sale advisor (Michael) needed to ride with me to verify that the vehicle was actually pulling to the right. After recognizing the pull he said that he would call me in the next 24 hours to set up a repair date. After hearing nothing for 3 days I took the vehicle to Autoway Nissan (the nearest competitor) and had it back within 3 hours with the problem resolved. Management...Glenn Drobney is a joke. He represents a complete lack of professionalism and gives me little faith in the Courtesy autogroup as a whole seeing as how he has risen to the level of General Manager. It became apparent that his personal pride became paramount during our numerous visits to Courtesy trying to get the service issues resolved. At one point (while waiting 2 hours for a supposed 1 hour repair) he was in his office pulling back the blinds pointing and laughing at my girlfriend, my newborn son, and myself as we sat in the waiting room waiting for our vehicle. I cannot state loudly enough... take your money elsewhere. Car buying should be a somewhat enjoyable experience.... night a skit plot on dealer shadiness and managerial incompetence. I wouldn't wish this place on a snake.

jcouncilman

22 de mar. de 2010

Worst dealer experience ever. I almost wrote Nissan off completely until visiting another Nissan dealership and buying there. Because of this dealership, I no longer visit ANY Courtesy dealership for anything. We used to use your Mercedes dealership for repairs, but also had a terrible experience there and no longer use them.To clarify, your salesman could not figure out the price of a truck using my pre-negotiated employee price (we are a Nissan supplier). All I asked for was a price, and he called me every day asking me what I wanted to payment to be. That was not the question! In the end, I just gave up. My boss had a similar bad experience and left to buy elsewhere after arriving with a check in hand to purchase.

jeffreyli

22 de dic. de 2008

Being this was my first brand new purchase, I would like to thank Mr.Norton for making my experience one to remember. Mr.Norton gave me all the information i needed and more about my new ALTIMA. Mr.Norton really made me feel at ease and never once pressured me in making a decision i was not comfortable with. Again thank you for your hospitality and this will be a x-mas to remember.

ChasensZ

19 de dic. de 2008

This was not only the best car buying experience I've yet to experience but it was also a sense of hope for me. I was in stationed in Iraq when I began inquiring about the car when I reached Tim MacAloon. He helped me with pricing although I wasn't due back in the states for a few months. Other dealers told me to contact them when I returned, if they even responded. This gentleman went out of his way to ship me a poster of my new Z for motivation and a brochure for my informational questions. The minute I returned he picked me up from the airport so I could purchase that car that helped me through some of the rough times. He will forever be in my memory for this experience. My mother and sister have also purchased from him and I will send many many more. If you are thinking of going elsewhere, you'd be making a HUGE mistake! Go to a place where you are as important as the family they go home to. Thanks Courtesy Nissan and Thanks Tim. God BLESS

TonyEspo2222

17 de dic. de 2008

I wanted a well cared for pre-owned vehicle. I have limited income and need to keep the payments low, and this dealership was very accomodating and the Francisco my salesman was not only helpful and knowledgeable but he made it an exciting experience as well... He showed me many models of used trucks and SUV's they had on the lot and I found what I was looking for and they were awesome to deal with. I would recommend this dealership to my friends and family for sure. Very good experience here!!

bruno1234

17 de dic. de 2008

At last, I have found the perfect car buying expierience. when you think it is impossible to actually enjoy buying a vehicle, Courtesy Nissan Internet Dept in Tampa proves that purchasing a new vehicle doesn't have to be a head banging expierience.I inquired about a new Nissan Altima and was contacted within minutes of my request by the internet director Lisa and then by the salesman that actually sold me the car Francisco. I told Francisco what i was trying to accomplish and he actually listened to what i was saying and found the car i was looking for. It didn't end there, he then proceeded to give me all the information on that paticular vehicle as well as assisting me with some different financing options. The perfect car buying expierience finally and one that i would recommend to everyone.Thank You, Courtesy Nissan for everything and i will pass the word around to all my friends and family looking for new vehicle.sincerely, Joe

PattynMartin

7 de dic. de 2008

I would like to take the time to thank Dennis Norton for his outstanding salesmanship. We bought two cars from him a maxima and then a altima. It was a pleasure dealing with him both times and we would HIGHLY recommend him.Thanks Patty & Martin Waldron

timcoury

21 de nov. de 2008

I just wanted to take the time and thank Dennis Norton for a wonderful car buying experience. Most of the dealing was over the phone, since we live 2 hours away, and the price we asked for was taken immediately. When I arrived to pick up the car, everything was in order and the car immaculate. All I had to do was sign a few papers, shake his hand and thank him and off I went. I would recommend dealing with Dennis if your in the car buying mode. 2 thumbs up. Thanks again Dennis, my 16 year old loves the car. Tim Coury

vak.radar

11 de nov. de 2008

Mr. Norton has been of great assistance not only as far as car sales but also when we were need of service, for referrals for upholstery, trailer hitches or any other automobile issues. He is always friendly and willing to go out of his way to help the customer.

rpd224

1 de oct. de 2008

this was the best experience i have had in buying a new van.dennis norton was truthful and to the point.no bull everyone at the dealership i talked to was great, thank you for wonderful experience .marty battista finance manager was a great person to talk to he made you feel at ease.if you are in the market for a new car these are the people to see .bob dragon

Jennikae

18 de sep. de 2008

We went to Courtesy Nissan after shopping for several weeks online and at many dealerships in the Tampa/Brandon area. Gary was very good about listening to our needs for the purchase of a new vehicle. He found the perfect car for us, emailed me to let me know it was available, and and was able to deliver it after we came out and gave it a test drive. What a great experience! I'll recommend Gary and Courtesy to anyone needing a vehicle!

aschneider

15 de sep. de 2008

I am a repeat customer and will always buy my vehicles from Courtesy Nissan. If you want a no-hassle, straight forward deal....Dennis Norton is your guy! He listened to my needs and went above and beyond my expectations. Not to mention, Mark the GM, went out in the pouring rain to get my daughter lunch AND let her eat in his office. Does it get any better than that?

jraven

8 de sep. de 2008

Dennis was the only straightforward person that I dealt with online. He made my experience a pleasure. I will go back to Dennis! Initially, I didn't feel comfortable communicating over the phone and Dennis was one of the few salespeople who 'understood' my reticence and established a relationship with me online. When we were ready, I called him up and closed the deal. Courtesy Nissan was very no-hassle.

Terri Dunn

10 de ago. de 2008

Dennis was very helpful in giving me a fair, low price on my 2008 Xterra. In fact, it was the best deal I received from any of the Nissan dealerships in Tampa. Not only did he give me a fair price, he also made sure to locate the exact model I wanted and had it brought to the dealer. Priscilla was extremely friendly and competent in her field as well. I drove off in my car understanding my warranty and loan without any questions.

Ellie

2 de ago. de 2008

Everyone was very helpful and friendly, but it seemed to us that there were too many different people involved in the sale. We were handed over from one person to another. We are very pleased with the car, although it seemed to me that a similar car I test drove at another dealers was quieter when accelerating.

dhouchen

22 de jun. de 2008

Had a great experience with Dennis Norton, internet sales manager. I was interested in a Nissan Altima, 2.5 with a convenience package. Dennis was extremely helpful in letting me know that there were several available, took us to the lot to find the one we wanted and was great working out all the details. He is extremely knowledgeable about the car, and gave me lots of information. We were paying cash for the deal, and unfortunately had to go through the "3 times to the sales manager" before we came to the final deal. We were happy with the price and are happy with the car. Dennis was great. Only down side is once the deal is decided, the amount of time it takes to go through all the business office details and waiting for paperwork. They have a "delivery coordinator" who walks you through all the bells and whistles on the car when it is handed off. Actually a very nice touch. Michelle did a nice job. I would recommend Courtesy and Dennis Norton based on our experience.

txnflfan

15 de ene. de 2007

This was the 2nd Nissan Dealership I visited to purchase aNissan Xterra.I had in mind what my price range would be as I had been preapproved by Suncoast Credit Union for a loan. I chose a really nice one but not the specific one that I wanted. The salesman a (newbie) actually was really knowledgeable about the Xterra and was very nice. We went back to the office to transfer the one that I wanted (power package with automatic windows etc) Then the sales manager ( a complete idiot) came in and told me that I couldn't get the Xterra that I wanted at that price, but, he could give me the stripped down version that I drove, AND, get this, he would throw in some 70 dollar backpack that was part of a promotion. I laughed and left.I made the trek out to Autoway Nissan in Brandon got the vehicle I wanted for less money and much less aggravation.