Christy Dancy

15 de oct. de 2016

My experience was great like always. Lila always makes her customers are happy. I will always stay with Ford as long as Lila is there. Thank You

Edward Grima

11 de oct. de 2016

Mark was patient and always there when we texted. He wasn't pushy he let the Ford brand sell itself. Gave me a better then fair deal on my trade in . I went to another Ford dealer but they weren't as gratious with the trade in .I will always stay with Ford !!!!

David Willis

5 de oct. de 2016

I have had multiple great experiences with your service department.

Nerice Gulino

4 de oct. de 2016

I appreciated the communication and service I received during my repairs at Crest Ford

Lisa

3 de oct. de 2016

Excellent service here! We met with Jason Jakey. Very easy to get a hold of. He was very straight forward with everything and very nice! We got the best deal from this dealership! We love our new Explorer!

John Pietrzyk

1 de oct. de 2016

Crest Ford service department is always efficient , friendly, and gets you in and out.

Patricia Lentine

29 de sep. de 2016

Only at Crest Ford! I purchased (3) Fords, each at a different location. After 2014 Focus from Suburban Ford, I swore I'd never buy Ford again. ... But the only car I truly wanted was the Fusion. This time I went to CREST Ford ...and can honestly say I've never been Happier!! Crest excelled in every aspect! ?Rebecca, my Sales Rep, deserves most the credit. It was her overall customer service that won me back!! ?I now drive the car I always wanted since 2009 ... In the future the only Dealer I'll ever go to is Crest Ford !!

Samantha Vann

14 de sep. de 2016

I love my dealer Lila. I have been with her for a couple of years and she is a wonderful person.

Jeff W.

6 de sep. de 2016

Great experience getting my oil changed and tires rotated.

Brandon Cunningham

6 de sep. de 2016

Always a great experience with Tony! Service is always fast and friendly. We went in for tire service and ended up leasing a new car!

Eve Kaltz

5 de sep. de 2016

Sam Haynes is helpful, knowledgeable, and efficient. Rebecca O is also amazing. From buying a car to bringing a vehicle in for service, the staff at Crest Ford is number one!

Chistopher Hasiak

1 de sep. de 2016

Always great customer service. Staff is very friendly. Always attentive to customer needs.

Tambria Fogt (live in Taylor but work in Warren)

25 de ago. de 2016

I would like to tell you what a great employee you have in your Service Department. Mike Brazo is his name - he went beyond the call of duty to help me get Fords to pay for the parts to my car when Fords did not want to do it! DO NOT let this man go! My husband works for Fords and we have only ever bought Ford products even though I work at GM! Thank you again MIKE!!! YOU ARE AWESOME! Signed Tambria Fogt

Mary Oppenheim

24 de ago. de 2016

Marge was extremely pleasant and helpful throughout this whole process. She made sure to explain things very thoroughly to me so that I understood what was going on. She tutored me on the new technology of my car to make sure that I at least knew the basics. She handled herself professionally at all times!!

Mark Heppner

18 de ago. de 2016

I continue to find my experience with Crest Ford top notch and have already recommended them to several friends and family.

Elizabeth

17 de ago. de 2016

Quick service, I got an update on my car when lug nuts broke. They were replaced for free. Mike was professional and respectful.

Joseph McMillan

8 de ago. de 2016

The service was absolutely amazing. The only thing better would be free.

Robin Lau

3 de ago. de 2016

Friendly and helpful from start to finish. Would recommend!

Alan Johnson

3 de ago. de 2016

Pleasant staff, clean waiting room with comfortable chairs and quick service!

David Boss

1 de ago. de 2016

Mike worked very hard to insure that the Warranty work and all that it entailed was handled as quickly as possible.

James Osmialowski

1 de ago. de 2016

Overall great experience. I have already recommended you to Friends and Family. Michael January was overall very personable and helped me get everything i wanted.

Iris Robinson

29 de jul. de 2016

Friendly staff, after I left dealer tire pressure was low

Tanisha Rodgers-Erickson

22 de jul. de 2016

As always, I absolutely love the dealership! However, the detailing is contracted out now and them I am not so crazy about. My car was returned missing a piece needed to keep my hood even on both sides. Also, what I got done usually takes a day when I make an appointment, but that day took a day and a half. This would have been fine, but I was not notified it would take over a day. I called the dealership and was told it wasn't ready last minute (after I called). The saving grace was they kindly gave me a pretty nice loaner car. I love this place because they go above and beyond to fix issues that come up.

Jason S

18 de jul. de 2016

The service through the entire process was great. Chris the salesperson found exactly what I wanted and got the car set up with the upgraded features added in. They were very fast and friendly and made the process very simple. I have never been in and out so fast on the day I was actually buying the car. Crest takes great care of their customers and I will recommend them to anyone I know! Thanks again Chris, Tim and the rest of the Crest staff!!!

Dee Dallas

14 de jul. de 2016

I was completely satisfied with the service and the Customer Support I received. My prior visit to service was very unpleasant. And because of this my return visit was taken care of Completely by Chrisy the Service Rep

William Cramblet

14 de jul. de 2016

Every time I have service done Mike S takes excellent care of me.

Dan Hillis

13 de jul. de 2016

Mark Fortin was very knowledgeable about the Ford Fusion and made excellent recommendations. Crest Ford gave me the best price for trade in on my previous vehicle.

Raleigh Norton

13 de jul. de 2016

So far things have been good. Yes I am happy with the service.

Irene Wolfe

13 de jul. de 2016

I had my car updated with software for the transmission. I was promptly taken care of although you were very busy. It seemed that the other customers were serviced quickly and personnel was friendly to all customers. I was surprised at how fast the service was done on my car and I was asked if there was anything else I needed.

DONALD Fura

12 de jul. de 2016

GREAT SERVICE AS ALWAYS GREAT STAFF VERY HELPFUL. WILL HERECERAINLYCONTINUE TO HAVE MY VEHICLES SERVICED HERE.

Monica Dimbo

12 de jul. de 2016

I have a 2015 Fusion.Staff was great .hours are convenient. I had a awesome sales person

Christopher Spanos

11 de jul. de 2016

Always great and the service is better than excellent

Colette Hall

10 de jul. de 2016

I have never had a bad experience at your dealer ship. The workers I've had the pleasure to meet are so helpful.

Nancy Sehi

29 de jun. de 2016

It is like talking with family! Easy to work with.

Ginger Martin

28 de jun. de 2016

2016 Ford Escape purchased at Crest Ford. The service was awesome!The staff was great!I ? CREST FORD!

Kyle Lynn

28 de jun. de 2016

Great as always. I would recommend this dealership to anyone buying a car or wanting service done to their current vehicle.

Jennifer Dehayes

27 de jun. de 2016

Everything was completed as promised. Great experience!

Alan Beltz

27 de jun. de 2016

Oil change and lube job on my 2014 Fusion was done with minimal waiting time and courteous service was appreciated.

Kurt Bushor

26 de jun. de 2016

Had vechile longer then promised. Dont believe the problem was repaired.

Pamela

23 de jun. de 2016

Stopped by dealership to look at the used pickup truck inventory. Ross Dill greeted me and walked the lot showing me and my husband what he had. Took the time to explain the current market, prices and availability of what we were looking for. Was willing to go the extra mile. Would have bought the short bed pickup he had on his lot if it we had not found another truck that met all our criteria at another dealer. Would definitely stop in again in the future.

Robert Carpentor

21 de jun. de 2016

Came in for my first oil change. I am use to oil changes taking 10 minutes, at this dealership it took 90 minutes. They rotated my tires and every thing was free! Free is great, but so is 10 minutes. I was forced to watch an entire show of "The View" in the customers lounge. It was horrible and I may never recover. I would much pay and be gone.

Jim Marshall

20 de jun. de 2016

My wife and I purchased our 2016 Ford Explorer from Crest Ford in November. This is our fourth Explorer. We've been a Ford family since we got married 32 years ago. Personally, I drive an F350 Super Duty diesel pick up truck. Love it! We received excellent service from the Crest Ford dealership. They were all smiles when I walked in until I left. They were extremely courteous and professional. They got me in and out in a timely manner. Jim Marshall

Susan Turkiela

20 de jun. de 2016

i had a great expernice.,. The Custmer Was Awesome .

Valued Customer Telecom Technicians Inc

17 de jun. de 2016

Crest does a great job. They get all our business.

Carlyn F

17 de jun. de 2016

Tony Candela was a great sales person, We will for sure be back.. The people that work here are SO NICE..

Response

16 de jun. de 2016

Took my Tuaras in after a accident a month and a half later I have a paint job that has dirt in the paint and runs. When first pick up the side mirror was inop you could tell they never test drove the vehicle. while I have used them for service work before with good results I will never use them again after this.

Margery Bruce

16 de jun. de 2016

I was very satisfied with my leasing experience. I really enjoy driiving the Fusion.

Jay

14 de jun. de 2016

Our salesperson, Michelle Perrell, was very helpful in obtaining approval of a credit for our final lease payment so that we did not need to make double payments, then wait for a refund from Ford Credit.

Kellie

13 de jun. de 2016

Buying a used Explorer from Crest Ford has been a laid back and easy experience thanks to Tony. It's a nice dealership with friendly sales staff.

JMS

11 de jun. de 2016

I had a very knowledgeable and experienced salesman. He worked tirelessly to get the vehicle of my choice.

James Griffiths

10 de jun. de 2016

Service was excellent. Write-up man super, always a pleasure to work with

Michele Mcleod

9 de jun. de 2016

Mike S met me at the service door, checked in the car and wrote up the papers. The lounge is comfortable and inviting, I waited about 45 minutes and my Escape was ready.

Nancy Little

8 de jun. de 2016

Always a great service experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brenda Kaufman

8 de jun. de 2016

Service was great and very timely. Was very satisfied with experience.

Nicole Kerstetter

8 de jun. de 2016

I was surprised to have had an oil leak in the first place as I have only had the vehicle since February. However, Mike was great on the phone and kept me informed as to what was happening. (it was a factory error) The man that picked up and dropped off my car was super friendly. Overall a great experience. Thanks!

Kimberly Lorincz

8 de jun. de 2016

Great and honest service. Thanks Mike for all you help

Gerard Bonk

6 de jun. de 2016

My delivery date and time was as scheduled with all paper work ready to go. Review of the vehicle and operation and setup of vehicle equipment was non-confusing. Thanks for a Good job.

James Havard

5 de jun. de 2016

I was very concerned because I was having trouble shifting. When I took it in, they said they would look it over. By the time I got home, they had left a message saying a rock had somehow gotten up inside the shift. Boy was I relieved!

Arthur Schroeder Jr

1 de jun. de 2016

I had my 25000 mile work done. Everything was done well and on time. All points check was very extensive and I my mind was put at ease, knowing all of this was checked and performed if needed. Car was washed after service, a nice touch.

Maurice Burke

31 de may. de 2016

Always excellent service. Very happy with everything from beginning to end of services. Pleasant people and great customer satisfaction.

J. Smith

30 de may. de 2016

I leased a Ford Trans Connect wagon because of it's cargo space and driving visibility. Michael January, my salesman, was very helpful before and after the sale. The Business Manager Tim Rotarius, explained the lease procedure in a way that was helpful.

Nicole Balsamo

25 de may. de 2016

Wonderful experience buying my first car with Ford!!

Stanley Shore

21 de may. de 2016

Was always Chrystal and the staff did a great job!

Robert Reckling

21 de may. de 2016

Prompt, timely, "The Works" is a good deal, waiting room clean and coffee was just ok.

Michael Parent

20 de may. de 2016

Service on my 2015 Taurus was performed expeditiously and efficiently. Staff were were very helpful and courteously.

Pat Nichols

17 de may. de 2016

My service experience at Crest Ford as always was and is above the grade. My service rep, Mike, was not there this time but the gentleman who helped me did an awesome job.

Susan Mcnamara

17 de may. de 2016

Marge is so wonderful to work with. She worked very hard to find the right car for me. She has helped me in the past and for sure I will go to her again. She made a stressful time for me literally painless. Thank you Marge!!

Larry Dunbar

17 de may. de 2016

Had a good experience at the shor for,our oil chance and check Great job

Lynnette Cowans

17 de may. de 2016

I brought my car in for service. The facility was very clean. The staff was courteous, very professional and service was completed without me having to wait a long time.

Pauline Rutledge

16 de may. de 2016

No appointment made. Walked in and was serviced and out in 30 minutes. I love this dealership. Once my lease is up, if I get another Ford. This is the place that I will be purchasing my vehicle from. Customer service is what they do!!!!!

Michael Kashat

15 de may. de 2016

Warranty work on F 150 was performed quickly and perfectly by Mr. Jeff Dalzotto who is very well skilled in his job and is a valued employee of your company. We need this quality of workman in our world to properly care for our vehicles. Krystal Boomer was so caring and helpful and a delight to be so knowledgeable about the needs of my truck. All were fantastic at there duties a wonderful experience and great work ethics.Thank You Michael Kashat Michael Kashat

Maria Martorana

15 de may. de 2016

Everyone was very helpful and i had a great experience. than you

Bernard Martin

13 de may. de 2016

Service employee Mike S. , His knowledge on vehicles is outstanding. I have been dealing with Mike for a couple of years. Great employee have, always willing to go the extra mile. His attitude towards customers is outstanding and is considered to be very valuable to this dealership.

Sandra Brown

13 de may. de 2016

I was in for my first oil change. Staff was very friendly and waiting room was clean and comfortable! I wish I could have stayed longer!

David Jarvis

13 de may. de 2016

Working with Crystal is always a pleasure. The facilities are always immaculate and refreshments are available.I wont take my vehicle anywhere else for service.

Ann Schmitt

12 de may. de 2016

Was given an approximation of time which was accurate and caught a problem with a tire I was not aware of which was replaced. Mike was awesome.

Theresa Salah

12 de may. de 2016

I was in and out with in 1 hour!!! Excellent service both with the service and on my car.

Randel Meisner

11 de may. de 2016

Mike and his service did an excellent job as always.

Seth Lloyd

11 de may. de 2016

Great service which was on time and complete. I will use them again.

Judith Szulborski

8 de may. de 2016

Everything was great!!!!! Fast service ..... Friendly people!!!!!!

Carolyn Bryant

8 de may. de 2016

My 2015 fusion was serviced in a timely manner. Recomendations concerning needed services was strongly appreciated. Staff was extremely helpful. Thank you.

Karen Miller

7 de may. de 2016

I really like the people and service at Crest Ford. It's friendly, clean and a much better experience than dealing with a bigger dealership and you guys even washed my car. Bonus!! I will be back for all the service on my Fusion. Thanks guys!

John Standish Jr

6 de may. de 2016

2016 Edge SEL AWD. Staff was and is always helpful....Thanks a bunch Marge!

Marjorie Smith

5 de may. de 2016

I like the idea of working with the same person each time I come in. Mike. He knows me; recognizes my car; seems glad I'm there. He is pleasant, knowledgeable, personable.Margie Smith

Melissa

5 de may. de 2016

The entire process was pleasant & easy with the help from the great staff. I got the vehicle in the color I wanted and the next model type at an affordable price.

Carl Looney

3 de may. de 2016

Friendly and efficient service, staff was more than helpful answering my questions and my Vehicle repairs were done in a timely and professional manner. As expected, my experience with ford service was great!

James Rieder

3 de may. de 2016

Service is exceptional as always. Car was done on time.

Michelle Penzien

3 de may. de 2016

Love my new Explorer Sport! Michele Perrell was helpful and efficient!

Thersa Deliz

2 de may. de 2016

The excellent upfront service I received from Krystal Boomer gives me confidence that my car will be serviced equally as well. Fantastic customer support and service! Thank you!

Frank Caliguri

2 de may. de 2016

Every thing was just wonderful! The people I had actions with where very friendly. The work was done Very Quickly. The work done was Fabulist! Friend and family said that the work done was excellent, I agree! The clean up was also excellent. Car was nicely detailed. Very Happy with the whole experience. Would recommend to friends and family and have already. One of the neighbors is already shopping at your dealership.Thanks,Frank M.Caliguri

Ronald Mele

2 de may. de 2016

I always enjoy the experience at Crest Ford. The service is excellent commencing with the initial write up through the pick up.

Shelly P.

2 de may. de 2016

Just leased a 2016 Explorer Sport and I love it! Thank you Michele Perrell for making the process easy!

Jazmyne Eliel

29 de abr. de 2016

This was my first time buying experience and it was much less difficult than I thought it would be. Matt Ceci was quick to get back to me with any info needed. He made it fast and simple for me to get into a reliable vehicle. Im grateful for the service I received and will continue to do business here in the future. Will recommend!

Rene

28 de abr. de 2016

Crest Ford provides the top notch service! This is the only place I trust to bring my vehicle as I am confident that my vehicle will always be fixed right the first time. My concerns are also addressed in a timely manner and my car is always returned clean with the repairs completed to excellent standards. For sales, service or collision, you cannot go wrong with Crest Ford!

Dawn Lewis

28 de abr. de 2016

Went for an oil change. Dealership is a little out of my way, but the fast, friendly, and fair service made it worth it.

Dee Dallas

28 de abr. de 2016

THE STAFF IN THE SERVICE AREA WAS VERY HELPFUL AND KIND. I HAD MY GRANDSON WITH ME AND HE IS ONLY 6 MONTHS OLD AND IT WAS A EARLY SAT WHEN I HAD MY APPOINTMENT, AND UPON LEAVING IT WAS RAINING SO THE GENTLEMEN IN THE SERVICE AREA KEPT MY CAR INSIDE SO I COULD GET MY GRANDSON IN WITH US GETTING WET AND THAT MEANT A LOT TO ME AND MY GRANDSON. THANK YOU

Rhonda Collins

28 de abr. de 2016

I was highly impressed by everyone involved. The customer service was impeccable. I cannot say enough about how happy I was from the moment I walked in til the time my car was done. Huge step up from Bob Thibideau , I will be back in the future.

Thomas Motschall

26 de abr. de 2016

Mike Brabow did an excellent job of servicing my car and kept in communication with me as things progressed.

Jennifer Janson

23 de abr. de 2016

Hey the people and the treatment you get at Crest Ford is the best. Thanks you guys & keep up the great work you do.

Maher Maizy

12 de abr. de 2016

thanks to u all ,very clean fast service and they called me when it was done

James Green

12 de abr. de 2016

Great dealer! Great service. Great staff. Did I miss anything?

John Clark

10 de abr. de 2016

2013 Edge,excellent service,everyone was very helpful.

Michael Heggie

31 de mar. de 2016

I have been leasing/buying Ford products from Crest Lincoln/Ford since 1992 and recommending the Dealerships.This year I leased both a Ford Edge and a Ford Escape and the experience was as always excellent!

Emmitt Hilson Jr

31 de mar. de 2016

Absolutely pleasant ALL YOU GUYS NEED ARE SOME CHAIRS WITHOUT ARMS CAUSE I CANT FIT IN THE ONES WITH ARMS BECAUSE IM A BIGGER MAN

Gasperd Basirico

31 de mar. de 2016

I like that every time that I've been to Crest Ford there have been no surprises. It appears that our concerns are theirs. I pass two ford dealership to get to Crest Ford.

Patrick Burdo

29 de mar. de 2016

job well done, thanks on time as promise, very fast friendly and fast service

Nik Marinkovic

25 de mar. de 2016

I was having a terrible day with a flat tire at the wrong time of day, needed a tow, things seemed like they couldn't get worse. The guys in service department couldn't have changed the day around for me any better. Dave and the guys did a great job.

John and Amy

23 de mar. de 2016

Rebecca O is the Greatest! This is the second car we bought from her in 4 years. She made us feel relax to deal with. We come from Sterling Heights to buy cars from her only. She realy takes the extra mile with us. Even after we bought the cars she would help us with the progaming the on board computors. It has been a real treat. She has ben real help. We thank Rebecca O for being Rebecca Excellent!!!

Linda Frederick

21 de mar. de 2016

They always greet you when you come in. They explain what they will be doing to service your vehicle. The staff are very helpful. I really appreciate it when they wash my Escape. Thanks for a great experience.

Diane Materna

21 de mar. de 2016

it was great I would have liked a car wash ......that's all

Paul Murray

21 de mar. de 2016

I came in for a oil change for my E250 van. Mike in service was very helpful and friendly. I had some of your coffee and my wait was shorter than I thought it would be.

Hamzalija Alic

21 de mar. de 2016

Always receive the best customer service at Crest! Staff is friendly and very helpful!

Vincent Lee

21 de mar. de 2016

Great experience - got all issue I was have resolved promptly

John Wigley

21 de mar. de 2016

This was for an oil change and I had an appointment. It took at least 25 min to get a tech to start working on it.

Teriese

21 de mar. de 2016

you all are always friendly and helpful. i bought a 2008 ford escape from you and before that a 98 ford focus. all good all the way around. thank you!

Fredrick Dindoffer

21 de mar. de 2016

Rebecca was great. She noted that there were attractive deals available for me and helped me find the right vehicle with no pressure, just helpful. She answered all questions well and made the experience as painless as possible. High marks.

Matthew Emmenecker

21 de mar. de 2016

Leased a new 2016 F-150 and had a great experience.

Paul Loshaw

21 de mar. de 2016

mark fortin ai always professional and easy to deal with, the finance department as well, and I really appreciate how when I do need service the service department always manages to fit us in so quickly

Samantha Rose

21 de mar. de 2016

Crest Ford is always friendly and efficient. They provide me with excellent customer service at an affordable price! I will go nowhere else for service on my vehicle.

Joshua Bersine

20 de mar. de 2016

Great service. Best dealership that I have ever dealt with.

Jude D

18 de mar. de 2016

Due to numerous recalls, I brought my car in for service at least 4 times. So I dreaded bringing car in this last time. Dave K. made this a good experience. He was patient & constantly following up to see how car was progressing. Crest needs more employees like him.He was terrific.

Nancy Capaldi

17 de mar. de 2016

Mike B. in service is fantastic! My heat shield was falling off on the way to work and I just pulled and asked if he could look at it and it was no problem at all! Changed my oil and rotated the tires while in there too and didn't even have a appt! I always feel at home when I visit your dealership! They always greet me by my name and I always leave happy! Love the free car wash too! My lease is up in a few months and I am so excited to get a new Escape! Michele P. is also fantastic! See you soon!! I can't say enough about how I love Crest Ford. I drive all the way from Auburn Hills to get my car serviced here!

Krystal Boomer

17 de mar. de 2016

service dept is prompt and friendly. great job, crest!

Joseph Mcmillan

17 de mar. de 2016

From the qiick and courteous write up to the finished service that took less than 45 minutes, it was a dream.

Paul Schwarz

16 de mar. de 2016

The service manager brought the technician out to answer my question about my oil condition. They went the extra mile.... thx.

Michael Dulong

25 de feb. de 2016

The service was outstanding by the service right up Mike smeckert

Laura Rae

24 de feb. de 2016

The service at Crest Ford was timely and you can not beat the staff they are the best! I would recommend this dealership to my friends and family because of my great experiences.

Michael G

23 de feb. de 2016

I bought the car from this dealer rather than the one by my house because the service department was so good. Everything about my most recent visit merely reinforced my thinking.

Krista Eramo

18 de feb. de 2016

I cannot say enough how wonderful Marge Karalis is. She is professional, yet a joy to buy a car from. This is my 5 car in 16 years and I cannot say enough how much I enjoy the process. Marge makes it so easy to buy, pick up and drive away. She is our family's go to person when buying cars. The F-150 itself is beautiful and I love it tons!!!

Ray Trejo

17 de feb. de 2016

I really enjoy taking my Fusion to Crest Ford. They had me in and out in the time they said they would. They also notified me of another potential issue and how I could prevent it from getting worse. The staff is very friendly and the waiting room is nice.

James Little

15 de feb. de 2016

Had service done on my car, they were excellent! Nothing more to say, everyone at Crest is very helpful and courteous!

Nicholas Zielke

13 de feb. de 2016

Jason is a very accommodating and awesome ew car salesman. The entire staff was great !!!

David Raper

11 de feb. de 2016

The people were nice and friendly to me here. Especially Krystal and Mike

Anthony Cicola

10 de feb. de 2016

The service department has been awesome in completing all repairs and any issues. Fast and reliable is the way it has been, Great job

Mathew W Karakas

9 de feb. de 2016

Vehicle 2016 Escape. MY Sales Consultant Marge Karalis always Makes the experience wonderful. I have known Marge for about 12 years and bought six Escapes and five F-150 from her in that time always a grate experience. Marge is the best. The service was good and the staff was good also. The dealership is new clean very nice. It was a good experience every time.

Susan Jakey

8 de feb. de 2016

My vehicle is a 2013 Ford Edge. The service person was very helpful and very courteous andhe suggested some things to us that we were not aware of. Thank you for the helpful service experience.

Malcolm Macdougall

4 de feb. de 2016

Great place to have my car worked on. Good mechanic and service advisor :)

Maurice Burke Jr

28 de ene. de 2016

Absoluetly perfect. Great staff.. We are very pleased with your whole process.

John Villari

28 de ene. de 2016

Thank you......................................................................................

Edward Podgorny

28 de ene. de 2016

The oil change was done proptly and the car was checked for any other needed services. None was found.

Yvonne Pilecki

28 de ene. de 2016

As usual, I was in and out. I always get great service here. That is why I choose to come to the dealer for my oil changes.

Michelle Follmer

27 de ene. de 2016

Wonderful people in the service department. Always there to listen and help understand my car.

Kurt Hartwig

27 de ene. de 2016

Service was completed as requested and within the time frame as reported by the service rep. Service Rep. as well as the other people we worked with were professional and helpful.

Nerice Gulino

26 de ene. de 2016

The outside lot is smaller than most dealerships I have worked with. I enjoy getting my car serviced at your facility, and always feel confident in the work done on my vehicle

Angel Vann

26 de ene. de 2016

Very nice and friendly environment! I will continue to do business with them!

Janet Wacker

25 de ene. de 2016

I am very satisfied with my experience at Crest. Chris found a car for me and made the transition to the new car very easy. Everyone was friendly and welcoming.

Genevieve Taylor

25 de ene. de 2016

It is very nice that the employees always recognize me. The suggestions regarding my car's maintenence are always reasonable.

Jennifer Janson

25 de ene. de 2016

Thanks keep up the great job you do for customers.

Linda Mcpeek

23 de ene. de 2016

Staff was excellent, took my vehicle in immediately when I arrived. Service was fast dealership was spotless. Bathroom was cleaner then mine at home! 2013 Edge had a problem with low tire pressure, problem found quickly and corrected. LOVE Crest Ford!

Verle Valliere

23 de ene. de 2016

Overall was happy with the service on my F150 truck

Patricia Myers

22 de ene. de 2016

The staff at Crest Ford is the best ! Korey O'Malley made sure my vehicle was serviced in a timely manner. He is always cheerful, courteous and professional.My only disappointment with this appointment was that my vehicle was returned to me unwashed which was a surprise. On my previous appointments the vehicle was usually washed before I checked out. Maybe they were busy or it is not the usual practice to do this.

Cheryl Lloyd

22 de ene. de 2016

Great service and welcoming staff. I love the fact that they washed my car!!! They took care of me very well.

Robert Tiefenbach

20 de ene. de 2016

I took my Fusion in for maintenance and was given a loaner car (1st great experience). I in turn traded the car in for another Fusion. When I went to pick up the new car I decided I wanted to upgrade to a Lincoln MKZ. After they had detailed the new fusion and everything was set up to go they were not upset (2nd great experience) and instead referred me to a Lincoln dealer. Sami (service advisor), Jason (salesman), the detailers, and mechanics do an excellent job with your vehicle and are great people (3rd great experience). I would definitely trust Crest Ford.

Laura Lane

20 de ene. de 2016

Wonderful customer service!!! I was experiencing some issues on my way into work and drove right in without an appointment. Was notified as soon as my problem was diagnosed and my car was ready and waiting for me running like a top!!!

Linda Kearney

20 de ene. de 2016

My battery died within a 1/4 mile of Crest Ford. The team there came and gave me a jump and I came in for a new battery. I was very grateful for all they did for me.Sincerely,Linda Kearney

Anne Wood

19 de ene. de 2016

It was awesome! It was my first time ever leasing a new vehicle and Jason was wonderful! He worked with me for 3 days straight to make sure I got what I wanted and at an affordable rate! Wonderful salesman and would recommend him to anyone.

Irene Wolfe

19 de ene. de 2016

I was very happy with the quick service and friendly personnel. My car was checked entirely for any problems with brakes, battery, etc. and the tires were rotated so that my car drives more smoothly. I was surprised at the complimentary free oil change and rewards points. My car is in great shape now and I am ready for winter. I was made to feel very comfortable while waiting. Your waiting room is very nice and I enjoyed looking at all the new models coming out for 2016.Thank you,Irene Wolfe

Mandi H.

18 de ene. de 2016

Staff was friendly, helpful and quick. Car came back washed with topped up washer fluid.

Cori Howell

18 de ene. de 2016

I stopped in for an oil change. The service was quick and service professional. The oil setting was reset and my car was washed when returned. The lights were not cut back to automatic, but everything else to put back or left the way it was when I arrived.

Trudence Marchetti

18 de ene. de 2016

Was there for an oil change on my focus St all went smooth an my car had been cleaned outstanding

Kathleen Dion

17 de ene. de 2016

I leased a 2015 Ford Focus - service was excellent, just still waiting on my car manual as wasn't in the car but aside from that, was great. Michelle ordered it and it should be here any day - thanks!!

Russell Winkel

16 de ene. de 2016

Service was excellent but I think a free car wash would be nice when they are finished.

Robert Bayer

16 de ene. de 2016

Came in for an oil change and tire rotation. I asked about exhaust noise being generated and requested them to check for system leaks, system was inspected and no problems found and no charge for the inspection. Transmission shudders when odd clutch engages in first gear during vehicle launch, dealer informed me that there was an update that could be done by re-flashing the transmission controller that would attempt to address this issue, I had them perform this work. Clutch engagement is slightly better but still not great, overall transmission performance is sub-par.

Clarence Wudcoski Jr

13 de ene. de 2016

Everything went very well....I could not have been more satisfied.

dd

13 de ene. de 2016

My veichle had a recall Veichle was sent to crest ford center line to be fixed Veichle needed 3 bolts replaced for recall Got my veichle back with 1. ABS light 2.Traction control light 3.air bag light After telling the service department that the lights where not there before (2015 ford fusion) they kept letting me know that they did not cause this problem So after talking to the manager I was told I had to pay 100$ to check the codes which I can do on my phone for free Then the manager started to get a attitude like I was the one that caused this problem worst experience I ever had will let everyone know that crest ford has such a low standard and needs new managers service helpers and mechanics I am not one to write reviews but this situation is so bad that I just cannot believe these people can have jobs like this where customer service is a key factor and for a 45+ year old guy to get a attitude and walk out on me is just sad

Angela James

8 de ene. de 2016

Courteous and fast service. Very timely . Love the remodeled facility.

James Kaurich

8 de ene. de 2016

Great service department. Vehicle service was completed in time promised

Kathryn Fura

8 de ene. de 2016

GREAT SERVICE VERY HELPFUL STAFF CAR WAS READY WHEN PROMISED

C SanDiego

7 de ene. de 2016

Jason Jakey was our sales representative. We were very happy with the service we received from Jason. He arranged appointment times that were convenient for us and the paperwork was ready for us to complete when we arrived. We leased a Ford Escape. We definitely would recommend Jason to anyone inquiring of us if we know of a reputable and good sales rep for Ford.

Wendy Althouse

6 de ene. de 2016

Service was great, work was done in time promised. Appreciated having shuttle service to take me home and back to dealer when work was complete. Staff was helpful and professional.

Lashawn Horton-duncan

5 de ene. de 2016

always a pleasure. no long wait times. great advice on car services.

Edward Downey

5 de ene. de 2016

Everything was fine. Very good and quick service. was completed in a timely manner.

Gasperd Basirico

5 de ene. de 2016

Sami Rose is a true professional and, very friendly. She is on top of everything.

Danielle Sturgill

4 de ene. de 2016

Korey in service, I've known for years. Very polite. Service was great and fast. I was recommended this dealership by my boss's Al & Kathleen Rose since they lease. I can see why they recommended it to me. The 1 thing that needs work is the washing of peoples vehicles. They washed mine and I could wipe dirt off the back tailgate door and on the glass by the handle.

Marvin Williams

4 de ene. de 2016

Service was stupendous! Quick and courteous! Facilities were very clean!

Melissa Levasseur

3 de ene. de 2016

Anytime I need to have my cars serviced I call Mike Smeckert. He takes exceptional care of me. He is one of the many reasons I continue to go to Crest Ford. He knows my cars and always returns my calls on a timely bases.

Karen Walker

3 de ene. de 2016

well i had brought in my son's car for auto start for christmas present, it is a 2015 ford escape, i called made the appt, brought car in when i picked it up i didnt notice until i got home i wasn't shown how to use it. so i tried to start car with remote didnt work, called you and brought the car back right away, then i was told you needed both my son's car keys to link everything needless to say i was upset i think i should have been told that when i first made the appt!so had to wait until my son got off work go home look for spare key and run back to you before you closed anyway this could have all been avoided if only i had been told you needed both keys at the time i made appt. other than that all your employees have always been very nice and friendly, thank you

Tiffany Predisik

31 de dic. de 2015

Crest Ford did an excellent job servicing my vehicle. My service advisor Krystal Boomer was great. I was able to take a shuttle service back to my house as soon as I dropped off my vehicle. My vehicle was done before it was promised and is running better than before. I will be a long time customer at Crest. Thank you!!!

Kaitlyn

31 de dic. de 2015

This is my first time leasing and I have not been disappointed! Staff is always extremely friendly/helpful.

Richard Boza

30 de dic. de 2015

As usual the service adviser Sami Rose was excellent. She told me my oil change would take 30 - 45 minutes and it was only 25.

Ronald A. Mele

30 de dic. de 2015

We brought our Ford Edge 2013 to your service department for the second time. We completely enjoyed the service we received. The staff is efficient and helpful. The surroundings; waiting area, showroom, and service area are exemplary.

John Standish

30 de dic. de 2015

Everything was handled just perfectly. No complaints.

Daniel Felisiak

30 de dic. de 2015

As always Mike S took very good care keeping me informed of the status of my vehicles repairs

Thomas Loomis

29 de dic. de 2015

I have a 2013 Ford Escape that I had a recall taken care of. When I called that morning to get the recall taken care of and the works service, I was impressed at how quick and efficient everything was taken care. Every time I have been in the service department at Crest Ford I have been impressed with the great service!

Robert Betea

29 de dic. de 2015

The service staff was very helpful , had an appointment , and the car broke down 1/8 mile from them they went and brought it to the dealership, and called with all the nessary information , truck was fixed rather quickly, was very happy.

Bridget Ondra

29 de dic. de 2015

I have a 2015 Escape and an animal got under the hood and chewed some wires. Mike in the service department was very helpful and polite.

Gary Martiss

26 de dic. de 2015

Came in talked to Mark.. Told him what we were looking for and he said I will go get one for you to look at and we bought it. Very good sales person. Very professional. Glad you have someone like that to work with.Keep him for a long time.Thanks Garry Martiss

Jean Dedecker

22 de dic. de 2015

I was rescued from a blow-out on the freeway because of the wonderful warrenty you sold me with my '13 C-Max. We were towed to Crest and the damaged tire was replaced . Thank you.However, I still had to sit in those too-big chairs and there was no hot water for a cup of tea. And the friend who was with me mentioned that her Cadillac dealer gives her donuts.Jean DeDecker

Donald Windhorst

22 de dic. de 2015

Everything is efficient. Drive in, get written up and wait in waiting room. They ask if I need a shuttle. I am never there as long as quoted. If I took the shuttle it would be time to come back before I got home. This time I was quoted about and hour and a half for and oil change and tire rotation. I think it was less than an hour.

Daniel

22 de dic. de 2015

I only go to crest because i appreciate their honesty and customer service.

John Cantea

22 de dic. de 2015

The service was great! Everyone is very helpful and knowledgable on the services and how the process done!

Darlene Danhausen

21 de dic. de 2015

Mr. January and the used car sales manager were great . Just waiting on the call for the felt piece to go in the back window area of the car.

David Bushell

20 de dic. de 2015

The moment I stepped into Crest Ford for Service of my Lease Car an "Edge" my worries are beginning to changed. I had a calm feeling and reassured that my services at this dealership will be more "loyal" to the Client.This was my 2nd experience at "Crest" Services and both times I got treated with a smile of Satisfaction.I have been to the Parts Department many times and I always was treated the same way :-) which lead to my trust for a Lease of my "Edge".

Nicole Cole

20 de dic. de 2015

The service staff is wonderful to work with and are always ready to help. Their customer service is excellent!

Tim Versellie

19 de dic. de 2015

It is always a pleasure to have my Vehicles serviced at Crest Ford. Service Appointments are always made at convenient times for me and not otherwise. When in this time for an Oil Change and Recall item on my 2014 Escape Lease, another issue surfaced. My Passenger Front Door had become out of alignment. The Service Rep assessed the problem and had it fixed while in this Service visit, instead of scheduling another visit. The Service Technician talked to me before starting the Recall item and gave me an estimate of the time it would take. It was very accurate. There is always a complimentary Hot or Cold Beverage for Customers while you are waiting and it is not the typical hours-old Coffee or lukewarm bottled water. Finally, the Service Rep let me know that a Coupon for the Works was used and that my Vehicle was washed. Total Time, around an Hour and fifteen minutes. Thank you very much for the expedience and kindness.

Karen Cole

19 de dic. de 2015

Michele contacted me to let me know about the Holiday deals and pull ahead lease. I couldn't be happier with how the whole transaction was handled and my new 2016 Escape. Thanks Crest Ford.

Melissa Schreiber

18 de dic. de 2015

Excellent service, very friendly - quick and painless leasing experience.

Catherine Borka

18 de dic. de 2015

Great people, great car, great service!I can't ask for more??

Cynthia Neville

17 de dic. de 2015

I purchased a 2016 Ford Escape. This is the second vehicle I have purchased from Crest. The staff is amazing. Jason, Bob and Tim were courteous and helpful through the process. I will definitely recommend Crest to my friends and family.

Frederick Knapp

16 de dic. de 2015

I came in for an oil change, etc.; but, more importantly my right front tire has been losing air for the last several months. Although this was suppose of been taken care of about a year ago; that tire has been a problem. Within an hour, my vehicle was serviced with an oil change, filter, etc, tire fixed ( I hope), and my vehicle washed. Very satisfied. My name is: Fred Knapp,

Ryan Reck

15 de dic. de 2015

Sami was great, very helpful and friendly throughout the process. Very accommodating, gave me a vehicle to use while my car was getting fixed and my car was fixed very quickly. They even washed it for me!

Jason Burkett

14 de dic. de 2015

Oil change quickly completed, staff friendly and accommodating.

Kevin Brown

12 de dic. de 2015

I had to stop in for a code problem. The staff was very friendly and helpful.

Glenn Schneemann

12 de dic. de 2015

I brought my 2013 Ford Focus in for an oil change and possible tire rotation. Sami Rose and the team greeted me like family, provided me with shuttle service to where I work 2.5 miles away, serviced my car - oil change, with tire rotation (including tire repair - finding a nail in one tire), provided me with shuttle service back to the dealership, and had me back on my way just as smooth as silk. Great service, as always.

Alaina Davis

12 de dic. de 2015

Mr. Michael January was really helpful to me. I spent two days with him and was able to drive away in my new car on the second day. He helped me with all of the finances and by getting me an affordable price.I enjoyed the two days that i spent with him and would recommend him to anyone i know.

Scott B

11 de dic. de 2015

I drive past another much larger and closer Ford dealership to come here. Once I established a relationship with Mike B, my service advisor, with our Ford vehicles which I did not originally purchase here, I am taken care of very well and on a first name basis. Because of the service Mike B has given me with my vehicles we are now getting another Ford vehicle here from Michelle and it was a pleasure to do business with her too. You should forget going to the bigger store, as they pushed me away, due to the several hour wait for a "quick lube" and a week wait to get appointments for drive ability issues, after I bought two vehicles from them and who cares if they have a coffee and treat bar. You should try Crest Ford!!

Thomas Harris

10 de dic. de 2015

Helpful courteous staff friendly sales associates nice clean facility

Kimberly Hickson

8 de dic. de 2015

I was extremely pleased with the friendly and helpful staff members at Crest Ford. Everyone went above and beyond to get my vehicle in very quickly, assisting me with my schedule. They were very knowledgeable, courteous, explained the necessary steps to be taken, along with answering any questions I had. My wait time from when I arrived until my vehicle was finished was exceptional. I will definitely be bringing my vehicle back for any future services and refer others to Crest Ford. Thank you all for your great service all the way around!

Andrew Soves

8 de dic. de 2015

BROUGHT IN MY 2007 FOCUS FOR AN OIL CHANGE. SERVICE WENT WELL IN ABOUT 30 MINUTES. TALKED WITH MIKE BRABOW WHO ANSWERED SEVERAL QUETIONS THAT I HAD.

Michael January

7 de dic. de 2015

great job, let me know what was wrong fast . did oil change super fast

Mandy Schemansky

7 de dic. de 2015

I came in for service for the very first time. And I was not gReeted right away. but when I was the service was great from there on out. dealt with korey The service desk and he was amazing. He told me all about my car told me that my vehicle was in there to get serviced before he gave me options for oil changes he told me about the dealership and they did a free inspection of my vehicle. I was definitely impressed and I feel confident that if I had any work down there I know I would be in good hand

Janice Fix

7 de dic. de 2015

I have a 2014 Ford Escape. The staff was very accommodating & friendly. Very surprised that they washed my car when I never asked for a car wash. Great customer service.

Carole Maki

6 de dic. de 2015

We were treated very well at Crest Ford. They brought our Taurus back to our home both times we had the car there. My husband does home dialysis and we needed extra help- which they provided.. We have been Ford people all our married life- over 54 years. They are #1 for service.

Paul Tarolli

6 de dic. de 2015

Great job as always from the time we called until we picked the car up

Terry Deutch

4 de dic. de 2015

Made an appointment drove in they took good care and was out in 1 hour great job

Timothy Dellasandro

4 de dic. de 2015

The dealership was very clean and the people very friendly. I traded from a Cadillac SRX and they (Cadillac) did not make me feel welcome as the ford dealer did. I will use Crest for all my F150 needs in the future.

Colette Hall

4 de dic. de 2015

2016 explorer sport. My sport ended up getting hit by a new driver and I brought it back to crest and the collision shop. I was very happy with how they kept me informed about what was going on with my sport. When it was ready they cleaned it all up inside and out.

Michael Brabow

3 de dic. de 2015

Service was FANTASTIC!!! Mike did a wonderful job with my service needs

David Jarvis

3 de dic. de 2015

Krystal B. helped me through scheduling a break job for my F150 FX4 where I was adamant to have Super Duty pads installed despite recommendation. I was concerned about the cost of the break job and the condition of my rotors. She quickly assured me that everything would be taken care of and that she would stay in contact with me through the process to inform me of the occurred costs. For scheduling a break and oil job at 7am, having dropped my truck off at 3pm, and picking it up at 5pm all within a comfortable cost - I am VERY pleased. A lot of credit does have to go to Krystal whom kept me informed of the progress and the possible cost of repair while communicating my desires to the service tech. She herself walked into the garage to confirm a few of my concerns in addition to the break job. I have always thought Crest on Van Dyke and their people have made a difference! I will continue to service my vehicles through Crest and recommend their services. Thank you Krystal!

Kenneth Hall

1 de dic. de 2015

Rebecca is the best. Guides you through everything and takes her time to make you comfortable. I will only buy from Crest Ford.

Denise Styczynski

30 de nov. de 2015

2014 focus, recall done on fuel pump and reset trans. Best the car ever ran. I had regretted choosing this car from day one because of how the car performed. Now that the transmitting has been reset and the new fuel pump has been added it drives like a champ. Now if only I can get the get squirters to work when it is below 23 degrees. I was told several times that it needs to be brought back when it's not working. Brought it in and by the time I got there and waited temps rose and it worked. By night time would not work. Hard to do when it is the only car to go to and from work. Blinded many times driving by sun during winter and unable to clean Windows during this season pending on the tempature. Mentioned it when I got the car within the first week and several times after each winter season I have had this. Wish they would just fix it before I cause an accident. I drive on winding roads and have full sun while traveling. Can't wait to turn this car in, scares the heck out of me. It would a great car if they would just fix this problem. I did not bring it up again during this service because I always received the same response when mentioned in the past.

Katherine Allard

30 de nov. de 2015

everyone was very helpful. the service was very fast.

Chris & Kim Clark

30 de nov. de 2015

Made an appointment for an oil change for my wife's car, and I was helped immediately. Only have had one bad experience and Crest Ford, for maintenance and I think that was an anomaly. Mike Smeckert and the rest of the crew are top-notch. I was in and out within 45 minutes. Great job!

Brianna Sajor

30 de nov. de 2015

Rebecca was very consistent, knowledgeable, and kind. I was always able to contact her, she was very sweet and i love my new fusion.

Gregory Thomas

30 de nov. de 2015

SERVICE WAS COMPLETED IN A TIMELY MATTER WITH NO PROBLEMS.

Karen Wolas

30 de nov. de 2015

My intention was to do comparison shopping, but Chris McPeek was an awesome sales representative for Crest Ford that I ended up buying a wonderful car. I love my Escape, it has all the features I was looking for and more. The staff was prompt and efficient on the day of my purchase. Everything was explained and demonstrated in detail. I would highly recommend Crest Ford to anyone in need of a Ford. Thank You

Mark Heppner

30 de nov. de 2015

Always a great experience at Crest. They really take care of me and I appreciate the staff's customer service and attention. Mike Smeckert is great to work with.

Judith Reschke

28 de nov. de 2015

Rebecca Orzechowski was determined to make my experience pleasant and to expedite my purchase quickly.

Torrie Jackson

28 de nov. de 2015

I lost my car in a bad accident so I had been looking for a few days. Stop into Crest Ford and met friendly staff and found a car. The process was quick and now I'm driving a 2016 Ford Fusion. I'm very happy and satisfied

Helena Derwa

27 de nov. de 2015

your service and staff are top notch..............I love my FORD EDGE

George Loewen

25 de nov. de 2015

I continue to return to Crest because their service is the best I've ever received.

Laura Lane

24 de nov. de 2015

My battery died literally blocks from the dealership. I was in and out in a matter of minutes!!!! Very quick and friendly service!!! A++++++

Betty Jackson

24 de nov. de 2015

Took my Ford Escape in immediately. I did not have an appointment, but called MikeSmurker and told him my low tire signal came on as I was driving. I brought my vehicle in an they checked out everything under 45 minutes and went on my way pleased with the service.

James Lamparski

24 de nov. de 2015

Everyone was very nice and helpful. Work was completed within time estimated. I really loved they washed my car for me. Saved me a trip to the car wash which was way overdue.

Leo Miller

24 de nov. de 2015

Mike Brabow and crew are our first choice for service all of my three (3) Ford lease vehicles, and have been for decades! Also, My regular salesman Charlie V. in Sales always checks each visit to make sure I and/or any member of my family is taken care of.

Alan Johnson

23 de nov. de 2015

Brought our 2014 Escape in for an oil change and tire rotation. Very quick! I had come prepared to wait at least an hour and it was done in 35 minutes! Awesome!

Timothy Barnett

21 de nov. de 2015

2012 f150.. salesman and credit man were very helpful

Patricia Johnson

21 de nov. de 2015

Service was great, staff was very helpful and friendly

Robert Betea

20 de nov. de 2015

Was very impressed with the whole service staff, with the speedy work it was almost like coming in for a pit stop. Thanks again the the service department , job well done. I will be back!

Keith Belcher

20 de nov. de 2015

I was not happy having to take in a new truck that I've only made almost two payments on. My speedometer Guage was misreading, meaning when I came to a complete stop the Guage read 80mph. When I accelerated the Guage went off the scale. I called the ford dealer where I purchased the truck and they said it would two days and I woukd need a rental. I dropped by Crest for lunch and they said "we'll take care of you give us two hrs". Needless to say this is now my dealership for my new truck needs/services. My speedometer is working fine now and the service personnel were all professional and friendly.

Kym

19 de nov. de 2015

Do NOT take your car here for service. Most of my repairs done here had to be redone by another shop.

Patricia Apel

18 de nov. de 2015

Liked getting a free oil change after purchasing 4. Been having trouble with low pressure in my tires frequently and they checked them for me at no charge. Nothing was found in any tire, but I appreciate the time they took to check it out. Krystal was very friendly and got the job done for me. Crest Ford is great!

Janice Fantauzzo

17 de nov. de 2015

Everyone is always friendly and I appreciate that they respect my time. Other dealerships aren't as courteous so even though you're a further drive from home, I choose your service department over others.

Patricia Becher

17 de nov. de 2015

I am glad to fill out this survey since I had all intentions of sending a letter to the dealership to praise the service I received. Chrystal was a pleasure to do business with above all people I have dealt with in the last couple years in all phases of service. She is definitely an asset to the dealership with her cheerful attitude. I was also very happy with the pick up and drop off service of the department and the drivers were very efficient and professional. I was unhappy with Crest Ford prior to coming for this service since I had a problem with the collision but it was rectified with this visit and I would truly recommend this dealership in the future.

Trina Bankhead

17 de nov. de 2015

The staff was helpful, I would like to see more ethnicity in the service area, and I was a little despondent once I retrieved my vehicle the hood was left up, made me wonder if the job performed was rushed.

Joseph Birko

17 de nov. de 2015

Whether leasing or purchasing Crest Ford is second to none. Customer service is top on their list and is key to repeat customers.

Brian Miller

16 de nov. de 2015

The Technicians need to take more time to make sure when they disassemble parts of the car they put them back together the right way and fully. Service Advisors also need to double check technicians work when applicable.

Gilbert Moore

16 de nov. de 2015

I really enjoyed my salesperson and the finance guy. No pressure good manners a good sale

Cheryl Taylor

16 de nov. de 2015

2010 Ford Focus. Service advisor was Krystal (I had her before) and she does know her stuff. I was very impressed the first time I had her and requested her again this time. She kept me well informed by calling me at work and giving me updates and more information throughout the day.

Mariann McCornack

15 de nov. de 2015

Staff was really helpful, even driving me down the street to my chiropractic appt. while the car was being serviced.

Sharon Guisgand

13 de nov. de 2015

I came in needing another key cut and a keyless entry reset for a truck we had bought the week before. It's a 2011 F150 XLT, super crew cab. We bought it at a Chevy dealer. Love the truck! Have been Chevy/GM drivers for 20+ years. Was very impressed with the quick, effortless help. Was given a really hard time about this at another dealer. They lost a customer. You gained one. Congrats. Will be back. Love Sami (She kinda reminds me of me. Type A personality) LOL

Lynnette Cowans

13 de nov. de 2015

Excellent experience. Dealership clean service people courteous and efficient

Kathryn Fura

12 de nov. de 2015

EVERY TIME I HAVE MY F-150 SERVICED THE PERSONEL ARE COURTEOUS AND VERY HELPFUL.THE SERVICE IS EXCELLENT. CUDOS TO MIKE ALWAYS HELPFUL

Mary Frontiero

12 de nov. de 2015

I scheduled a routine oil change for my Ford Escape online. That was easy. The day of the oil change I was helped by Michael and in and out in less than an hour. Bonus was they washed the car! Thanks Crest Ford!

Diane Kraemer

12 de nov. de 2015

Oil change was done, part ordered for my transmission.

Linda Barra

11 de nov. de 2015

I always get great service at Crest Ford. Today I needed my tires checked for a leak and I had an oil change done in 45 minutes. All I can say is AWESOME and THANK YOU.

Michael Woolman

11 de nov. de 2015

Crest did a fine job of getting my car in and getting the recall work completed in a timely mannerThe service team is great to work with, the staff there is friendly and they returned my car on time and even washed it for me

Christopher Spanos

11 de nov. de 2015

Always a great place for service and Sammi Rose is excellent and a main reason we come to the service

Carrie

10 de nov. de 2015

Jason in the body shop is awesome, definitely went above and beyond to make sure we were taken care of.

Jennifer Janson

7 de nov. de 2015

We live in Farmington Hills and we buy and service all of our vehicles at Crest, even every oil change. When you find a place that you can really trust each time you go there and they make it a pleasure to do business with it is well worth driving the 25 miles past several other Ford dealers to go to Crest Ford....thank you to the guys and girls in the service lane for the great service and you get reward points for going there.

Karen Makowski

5 de nov. de 2015

I finally got myself the 2016 Ford Fusion I wanted. It was more than I thought it would be, I am still finding it surprises me in the best ways. I have to thank Michelle Perrell at the Crest Ford, on Van Dyke, Warren, MI. What a star she was. Due to my circumstances changing and the need to get the lease earlier than planned, she understood that need and made it happen. She was fantastic and I quite literally had the car within one week. For me that is a fast service. Michelle was extremely professional and I know that she will be my point of call should I need any assistance. Five stars.

Nancy Christopher

5 de nov. de 2015

I was a little crabby the day I made the scheduling appointment and the day I was scheduled to actually take my car in to have the clutch replaced. This was not related to anything connected to Crest Ford. Nevertheless, the person (gal) who answered their phone when I made the appointment and the one who greeted me when I came in for the appointment, was so gracious. This together with the fact that the car was serviced in a timely manner and is now functioning as it should be, results in me giving this dealership high marks all around.

Pat Nichols

4 de nov. de 2015

The service writer, Mike, as usual takes excellent care of my car needs.

Tracy Brunsman

4 de nov. de 2015

Very friendly & professional staff...Clean & comfortable waiting area w/nice addition of complimentary coffee, tea, soft drinks, magazine selection

Robert Tiefenbach

4 de nov. de 2015

I had my 2013 Fusion in for a recall that could have taken half a day. Instead, Sami and the service technicians had the car ready to go in less than 2 hours. You guys continue to do a great job. I drive past 2 other Ford dealers to get to Crest because I know the service will get done right and on time. Everyone is friendly and know the Ford products.

Maher Maizy

4 de nov. de 2015

thank you all for the best and fast service may god bless you all

Carol Walker

3 de nov. de 2015

PERFECT EXCELLENT!! The staff at Crest Ford are kind, caring, courteous, knowledgeable, considerate helpful, sweet and the list goes on. Crest Ford establishment is immaculate service is above and Beyond my expectations!

Kayla Mcclelland

3 de nov. de 2015

I had a piece fixed on my transmission.... The employee that helped me was beyond amazing and deserves a raise because he is what had me come there. Korey O'malley was so helpful when I called in originally and then even after I brought in my car. He was so friendly and made my stressful situation a lot easier on me... Your employee is by far one of the nicest people I have ever dealt with, after calling another Ford dealership (closer to my house) I wasn't even going to take it to a dealership because they were so rude, but after talking to him on the phone decided to. I can not even enough describe how much I appreciate his help and friendly attitude... I will bring my car in for all its issues in the future as long as he is there. You hired an amazing man!

Bob Price

3 de nov. de 2015

Crest Ford isn't the closest dealership, not by a long shot. I've been taking my vehicles there going on 10yrs, never a problem with them.Mike Brabow is who I've been working with all this time. He's outstanding.

Michael Brabow

2 de nov. de 2015

GREAT SERVICE and customer care nice place and nice people

Naji Toubassi

31 de oct. de 2015

All around a great experience from the time I spoke to Tye on the phone/emial to meeting him in person.

Jim Birko

29 de oct. de 2015

Promt, courteous service, no surprises.Well done!

Ashley Thibodeau

28 de oct. de 2015

My oil change was quick and my car was ready when I needed it. I left my car there while it was getting a body shop repair so it was convenient to have the oil change done at the same time

Wadad Kendall

28 de oct. de 2015

I am very impressed with the entire staff in your service dept. They are very efficient; and above all respectful. When picking up my car, I am always impressed at how clean the mechanics leave my car - which I truly appreciate. Thank you to everyone.

Marvin Williams

26 de oct. de 2015

Leased new Escape. Service as always was excellent and staff was superior

John Hopfner

25 de oct. de 2015

I came in because the low-tire-pressure light was on. The technician dealt with that, but a check of records showed that I also was within 70 miles of needing my next oil change, so I had that done at the same time, thus saving myself a second trip. I bought my car at this same dealership, and that process also went without a hitch

Karen Teregan

24 de oct. de 2015

The Service Department is always excellent and prompt. Mr. Clark is always helpful and willing to answer any questions I have about my 2008 Fusion. Thank you for all you do. Karen Teregan

Patrick Burdo

24 de oct. de 2015

2016 escape, very nice car, our salesman Chris McPeek was very knowledgeable and was able to get our car we wanted very fast and efficient, everyone we meet at Crest Ford Inc was helpful

Roxanne Wilson

23 de oct. de 2015

perfect start to finish!!!!!!!!!!!!! Corey has great personality and had me out in no time. Even had car washed. Awesome Service!!!!!!!!!!!!!!!!!!

Joseph Dewalt

23 de oct. de 2015

2014 fusion leased, awesome service!! Great staff, friendly, had a screw in tire, I have tire/rim coverage. I was in and out in 20 minutes and car was washed!!! Really like new service center!!!

Earlene Jackson

22 de oct. de 2015

I have a 2014 Ford Focus. I received excellent service and the staff was most courteous.

Leland Paster

21 de oct. de 2015

I came in for oil change,lube, and tire rotation, the staff was very friendly and professional. I was in and out within 39 minutes.Thanks Crest Ford!!

Rene

21 de oct. de 2015

When ever I come to Crest Ford for service, I am always provided with the best possible customer service and care! The Crest Ford team is always so friendly and helpful. My vehicle is always fixed right the first time and I am kept up to date on maintenance items that my vehicle needs to keep it in great working order. I drive extensively for work so knowing that my vehicle is safe on the road gives me an added piece of mind!Buying a car at Crest Ford is always smooth and simple. I know I am getting the best deal and the knowledgeable sales team makes sure I am fully aware of all of my options. The team at Crest Ford goes above and beyond to get the job done! I have already purchased three cars and I look forward to purchasing my future cars here! If you go to Crest Ford, you will not be disappointed!

Tracey Summers

21 de oct. de 2015

2013 Escape, tire issue, have had to replace multiple tires, love the car, HATE these tires

Ronald Reid

21 de oct. de 2015

Just a oil change and tire rotation guys........ Ya did good!

Dana Horsch

20 de oct. de 2015

We have been dealing with Mark Fortin for several years, through several different vehicles. Mark has made what we thought was impossible, possible! From sales to services we've have never had a better experience (we've been to MANY other dealerships). We are customers for LIFE!!

Kyle Robie

19 de oct. de 2015

The staff was very helpful in making my service experience easier.

Rita Wesley

18 de oct. de 2015

Service department is fantastic and prompt. Had an appointment at 1100 and got right in , no waiting for someone to take the car..In and out in a half hour.

SW

17 de oct. de 2015

Crest ford was on top of there game. The car was amazing. However, it slipped through my fingers. Don't snooze next time!

Katherine Allard

16 de oct. de 2015

i have always been pleased with the service at crest ford. I was worried that I would not get the same service after I bought my edge after my lease was up. but I still am getting great service. when I called about by car Shelby was very helpful explaining what I needed to do about my car and set up my appointment.

Aubrey Livingston

16 de oct. de 2015

I had a great sales experience. Michele was great to work with and helped me through the process. The business signing was painless. I will definitely do business again with Crest Ford.

Laura Rae

15 de oct. de 2015

Chris makes purchasing a car easy and I do not feel pressured. Your service department is top notch!

Hellen Pacely

15 de oct. de 2015

Enjoyed the waiting room. Really comfortable and thanks for the refreshments

Pamela Neubacher

15 de oct. de 2015

Awesome service! No pressure to buy. Service staff is great.

William Schreiber

14 de oct. de 2015

F150 10k mile Maintenance, oil change, tire rotation. I have been dealing with Crest Centerline for over 3 years in spite of living in Brighton. The systems, professionalism, technical abilities, and most importantly, the people are impressive at the least. It's so good that I don't mind driving the 50 + minutes to get there in spite of passing at least 8 Ford dealerships along the way. Always friendly and they make sure that you know that they appreciate you business. They are trustworthy and you never feel like you are getting screwed. I'm picky when it comes to my vehicles and at times may be a curmudgeon. But, I can never find anything to complain about with these guys.

Paul Loshaw

14 de oct. de 2015

MARK FORTIN WAS awesome, organized, professional, pleasure to deal with, the business manager as well.

John Blake

14 de oct. de 2015

A very good job with oil change and most especially the 14 point inspection!

Mary Kmiec

13 de oct. de 2015

Went to the service depart at Crest Ford about an hour early. They took my Escape in immediately for my first service oil change and inspection. They changed the oil and rotated the tires. There was also a recall issue where the service tech had to reprogram the ignition. Everything was done efficiently, speedily and with extreme courtesy. I only had to wait an hour for the maintenance to be completed and was on my way just as my original appointment time slot was available. They even washed my vehicle. The whole experience was pleasant and without issue. It reminded me of how service used to be in our country many years ago. I commend Crest Ford's Service Department for making my first service experience a hassle free and expedient one. I would recommend Crest Ford to anyone who might be in the market for a new automobile, truck or van. Again, thank you for the prompt and courteous service.

Joni Mildren

13 de oct. de 2015

I was very happy with the dealership and salesman Jason I leased a 2016 Fusion for 24 months. I will be back in two years.

Christine Jones

12 de oct. de 2015

I purchased a 2015 Ford Focus Hatchback. My salesperson Michael January was so patient and helpful when selecting my car. He went through numerous vehicle options, located multiple vehicles from other dealerships, and drove me around the car lot several times so that I could see the various colors and styles. What really made Michael stand out to me is that he did this for me on multiple days within a short time span. He knew I wanted my vehicle soon, but he also realized I was undecided. He asked specific questions to help narrow my decision. He even listened to me explain my medical condition, which in turn helped him give me even more pertinent information I needed to make my choice. Did I also mention that he showed me how to use the rear backup camera and rear assist. I felt like I was in driver's ed all over again. That was awesome!!

Michael Lonetto

12 de oct. de 2015

seeing everything fall into place with our lease purchase was a sight to behold. to my thinking it's a logistical nightmare to think of all the people involved that put this vehicle into our hands with nary a skip or a pause; from our terrific salesman to whomever cleaned and detailed the escape and all of the people in between who had an invisible hand in executing this lease purchase. I commend all of you and take my hat off to you in thanking you for having made this day a memorable one. then again I'm slightly biased because my brother retired from the ford motor company after 30 years of loyal service.

Patricia Overton

12 de oct. de 2015

I was at Crest to have my 2014 Taurus serviced. The service time was not long and my service advisor (Korey O'Malley) made sure my experience was non-stressful. He also helped with parts purchases. The waiting area was clean and comfortable.

Nancy Capaldi

12 de oct. de 2015

I have a Escape and needed some trans work done and it was done on time and done correctly the first time. Mike B. in service is great and I like that when I arrive they know my name. Never had a problem with Crest and the sales people esp. Michelle P. is awesome! I live in Auburn Hills but will always drive the distance to Crest Ford

Raymond Gagnon

11 de oct. de 2015

Service was good, right on time. Nice waiting room and pop. Fixed everything even our recall.

Ernest Pritchett

10 de oct. de 2015

everyone at crest ford was very helpful and nice.mr January was excellent.We love our new F150. thank again everyone. And thank my saleman Mr. January.

Judith Kimbrough

9 de oct. de 2015

Could of stayed and waited on the vehicle. Took time out of my day in order for me to get a person to drive me back to the dealership when car was done. The job took from 11 a.m. to 1:15p.m. when ready. Otherwise the service and staff were very helpful. Had the airbag recall done and an oil and 10,000 mile vehicle job done.

Mark Heppner

9 de oct. de 2015

Staff were all great, as usual. Mike Smeckert handled everything from beginning to end professionally and honestly. I love my relationship with Crest Ford and glad to be a customer.

Linda Klaassen

9 de oct. de 2015

Write up man - was quick to acknowledge me standing there - took care of everything very quickly. I was in and out in 45 minutes

Tiphanie Mckinley

7 de oct. de 2015

Very pleasant and friendly service people. I liked that you were greeted as soon as you walked in the door. Service was very quick and efficient. Also the facility was very clean.

Glenn Schneemann

5 de oct. de 2015

I purchased a certified pre-owned 2013 Ford Focus Sedan almost a year ago from Crest Ford. It was a great experience dealing with your staff then, and continues to be each time I have brought it in for service, including this last occasion last week. Starting with Sami Rose at the service desk when I first pulled in to the shuttle drivers dropping off at work and picking me up again, to the lady at the Cashier Desk (even though there was no charge under warranty for the transmission software upgrade (which seems to be working well) to taking care of a rear brake light bulb that was starting to go, and then washing my car before handing it back to me again - a very professional, courteous staff. Keep up the good work!

Barry Patterson

5 de oct. de 2015

I was greeted as soon as I pulled into the garage and my vehicle was immediately taken back to be serviced. The entire service appointment, including washing my car, took less than an hour.

Douglas Trombley

4 de oct. de 2015

Brought the car in for a software update. I was told by a young lady at the desk that it would be two to three hours. For a software update? I was not pleased. A half hour later a young man came and told me it was done. I asked him why I was told it would be up to three hours. He said he has no idea. Info could have been better.

David Roman

2 de oct. de 2015

They made me feel like a king and made the process of getting me into a gorgeous new truck so easy.

Daniel

2 de oct. de 2015

Everything was wonderful about my experience! I recieved exactly what I was looking for and in a very fast time frame.

Muhammad Ashfaq

2 de oct. de 2015

Excellent worry free experience regarding service and quickest as it could be

Geraldine King

1 de oct. de 2015

Service is always great! Been dealing there for years and Mike has helped me all those years and 2 vehicles.

Daswell Campbell

1 de oct. de 2015

It didn't take long and Marge did all the work for us.

Joann Schwartz

29 de sep. de 2015

Came in for routine 50K mile service. Easy peasy. Sami Rose is my favorite service advisor! I have had great experiences with Crest Ford sales and service since I purchased my 2013 Focus two years ago.

Otto Isbill

29 de sep. de 2015

2015 Ford Fusion. Excellent. Yes. I am happy with my Ford Fusion. First time with Crest Ford I am disappointed to know the salesperson is no longer with Crest Ford.

Keaton Streetman

29 de sep. de 2015

Service was great, everything was fixed perfectly and in a Timely manner!

Melissa Pierce

28 de sep. de 2015

I just love the people there at Crest Ford. Customer service is great.

Nik Nicaj

25 de sep. de 2015

The staff was very helpful with providing useful information / facts about the vehicle, which assisted me with making the final decision to purchase a Ford product.

Andrew Cantea

25 de sep. de 2015

Customer service and loyalty is amazing! You guys go out of your way to help me,and to make sure my car stays at top notch.

Tara Martinez

24 de sep. de 2015

I was told that the clutch would be done in one day but it ended up taking two but they me a rental which worked out great.

MrsE

24 de sep. de 2015

I will ask for Crystal Service Advisor the next time I come to Crest Ford. She is a professional and very personable. Explained service would be 45 minutes and that is exactly how long it took. She gave me information pertaining to my 2010 Escape regarding brakes, engine and other data. Another staff lady asked if she could help me get a soda. The selection was so great I had a difficult time deciding which to choose. Friendly staff and courteous, peaceful personnel. Nice to come out to a clean car.

Judith Szulborski

24 de sep. de 2015

The staff was great!! The service was excellent!!!

Susan Merritt

24 de sep. de 2015

2016 Fusion purchased from Marge who is absolutely wonderful, efficient, professional and friendly! It was a pleasure buying from Crest Ford because of her.

John May

24 de sep. de 2015

It's not the dealership's fault that it took 3 to 4 weeks to get from the factory to the dealership.Apparentaly it got lost in New Bosten.Thanks to Marge Karalis persistence I finally took owenership of my vichele.F250 XLT CREW CAB DIESEL. Very nice truck!!!

David Cornett

23 de sep. de 2015

Chris made our purchase experience easy and comfortable. We are extremely happy with not only the sales service we have received (our second purchase with Crest Ford) we are also very happy with the service department. All of our oil changes are done at Crest Ford, Sami's the best.

Brenda Kaufman

23 de sep. de 2015

Everyone was very friendly and helpful and went above in taking care of the balance of my bill

Paul Matijow

22 de sep. de 2015

I only got a oil change and checkup,but once again was impressed with the fast and friendly service. And the discount also helps. If this vehicle ever needs repair I will certainly bring it to you. Thank You.

Leona Pawlica

22 de sep. de 2015

The staff was good and courteous. They did our recall without having to make an extra appointment.

Carla Vonrusten

22 de sep. de 2015

I love crest ford :) working as a senior advisor for apple I really have a hard time with most customer service experiences that I have because they just don't care like Apple does but in the case of crest ford I can honestly say that they may even be better than we are at Apple everyone was super friendly and got the job done quickly and accurately they were fantastic kudos to everyone there! :)

Tanisha Rodgers-Erickson

22 de sep. de 2015

It was great except the communication was bad. I was notified at the end of the day what was wrong with my keypad. The tech said it was an easy fix, just swapping the battery in my remote, $5 job. However it took all day. I dropped my car off when the dealership opened. I called once to check on it and I left a message. Then was called around closing. Service took way too long.

Pamela Denise

22 de sep. de 2015

This is the second auto that I bought at Crest Ford with Rebecca. Both times it was a pleasurable experience.I told her what I wanted, and drove off in it the next day ! Buying a car in the past was stressful and inconvenient with the amount of time I had to wait.I will only by my autos from Rebecca in the future ! Awesome Experience !

sue m

22 de sep. de 2015

So happy with my new car. Shopped on the internet and my salesperson Marge Karalis, called me right away to tell me to come in and she assured me my trade would be worth more here. I came in and she was correct. Crest gave me more for my trade than that other Ford dealership down the street. So friendly and not pushy. spent the extra time showing me the different levels. I'm so happy I went to Crest Ford and I will send my friends and family to see Marge. Nothing could have gone smoother.

Don Mahler

21 de sep. de 2015

Everything went smooth from start to finish. They delivered !

Marcia Czar

21 de sep. de 2015

Traded in a 2014 Escape for a 2016 Escape on the Ford pull it forward 6 month program. Marge Karalis is an exceptional sales person, and Colin in Services is an asset to the company with his knowledge and skills. Marge was pro active in watching for a great deal of the pull ahead. If it wasn't for her I would have waited until my lease was over in March of 2016. You have a great staff.

Maurice Burke Jr

21 de sep. de 2015

Excellent , every time. I have always been treated very well. Our salesgirl, Rebecca is one of the best. She give us such great service and always very pleasant. We Will go to her as long as we need a new car. The service department has also gave us excellent care.

Margie Thompson

21 de sep. de 2015

They were efficient and very knowledgable . I was taken care of right away. Thank you!

Maher Maizy

21 de sep. de 2015

love the new building and great service thanks sami god bless

Sali Gacaferi

20 de sep. de 2015

I was surprised too find out that your service department did not have all the tools too do a break job, little bit disappointed. Personal in service department is very helpful.Sali Gacaferi

Roslyne Martin

19 de sep. de 2015

Wonderful was serviced in great time good atmosphere great representative

Scott Rose

19 de sep. de 2015

I have been coming to your dealership for service for the last 6 years and I am trying to figure out why all of a sudden you don't have my correct contact information in your computer

Satisfied Customer, Marlene

18 de sep. de 2015

I came into Crest Ford Centerline just to get a recall completed. After visiting with my salesperson, Marge Karalis, I drove out in a new 2016 Fusion. My payments are cheaper than I am paying now on my 3 year old Fusion. She alsways takes good care of me. Shes the BEST. Looking for the best deals, see Marge at Crest Ford Centerline

Glenn Mccandliss

17 de sep. de 2015

Service Agent Mike Smekert is top notch and provided accurate diagnosis, appropriate remedy, appropriate price range and honest and earnest customer service for my vehicle repair, I am very satisfied and consider Crest Ford as mychosen dealership for all my vehicle needs for this very reason.

Stacey Milne

16 de sep. de 2015

Rebecca is the best sales person we have every dealt with. We have had many problems with your service dept. but still keep coming back to lease because of her. She makes the whole process very easy.Rebecca 10 out of 5 stars.

Kelli Pline

16 de sep. de 2015

2016 Ford Explorer Sport. Service was excellent. Bob Brink and the staff were very helpful and efficient.

Latreasa Mcdougle

15 de sep. de 2015

I love the costumer service so polite and friendly, everyone i come in contact with has a smile on their face!

Robert Lawrence

15 de sep. de 2015

Once you make your appointment, everything flows quickly. The car comes back looking like it just came out of the show room. Very friendly atmosphere.

Kimberly Jonas

12 de sep. de 2015

The staff was get friendly and helpful. It did take a bit longer than it should have though. But the did keeps informed about the wait.

William M. Pietrowsky

11 de sep. de 2015

Totally excellent and extremely prompt service, couldn't ask for anything more. Customer waiting area is GREAT!!!!

Elaine Boike

8 de sep. de 2015

Everyone is always friendly Work is done that is needed but I am notsold something that is not needed. Usually in and out quickly and on my way to work within an hour

Mary Russell

8 de sep. de 2015

I was pleased with the service! I do hope that the upgrade for the transmission will make the car run smoothly and I will not try to get rid of the car.

Mark Boudreau

8 de sep. de 2015

Was pleased with how this service experience went. It's also nice to have the Owner's Advantage account with cash back that I could apply towards this service's bill.

Wendy Althouse

8 de sep. de 2015

Satisfied customer. I purchased a 2013 Ford Fiesta on Sept. 2. I received great service throughout my experience in purchasing this car. All staff I dealt with were friendly and helpful. Matt was very knowledgeable about the car and is a great salesperson.

William Cramblet

6 de sep. de 2015

The only thing I would change is to put rebate on next visit instead of prepaid Visa card?Thanxwilliam

Laurina Hayes

6 de sep. de 2015

I have been working with Jason for years with all my cars. He is always so patient, helpful and goes above and beyond to make sure I am always happy with my new cars. He makes buying/leasing a car so much easier!

Donald Lum

5 de sep. de 2015

I always tell my friends to go to Crest Ford for service. The guys there are great

Janet Lang

5 de sep. de 2015

I have always been pleased with the service. My car is five years old.

Michelle Welch

4 de sep. de 2015

Crest does an excellent job, making complete inspections even during simple oil changes.

Linda Styczynski

4 de sep. de 2015

I purchased an edge. Mark was awesoem as always in meeting my requirements in obtaining a new vechicle.

Laura Rae

4 de sep. de 2015

This is a great dealership from the sales to the best service department. When I schedule a service appointment, they always take my car back within 5 minutes. Just a great bunch of people!

Nicole Cole

3 de sep. de 2015

The service staff is the best! They are always eager to help and they have always gone above and beyond for me. Sammi and Corey are the ones that i usually work with and their customer service is excellent!

Louis Maiorano

2 de sep. de 2015

Car was completed on time. Pickup service was great.

James Culberson

2 de sep. de 2015

You forgot to put my chrome valve cap back on one tire. Did not notices till I arrived home.

Ihor Kowalysko

2 de sep. de 2015

I'm a regular customer and the reason for that is both the vehicle service and the help I get from Mike B.

Matthew Knox

1 de sep. de 2015

Everything went very smooth. Ty was a tremendous help, and very knowledgeable of the products. Additionally I appreciate the professionalism. Great Job Crest Ford!!

George Loewen

1 de sep. de 2015

The Service Staff at your dealership is awesome. I always get prompt friendly greetings and the work is done on time and properly. I also like the "perk" of an exterior wash, nothing says the company cares about me more than returning a clean car to me.

ddlowe

1 de sep. de 2015

I came in and got out very quickly with my new car. The team that worked with my husband and I was friendly, helpful and a pleasure to work with. They gave me a great deal on my trade-in and on my new vehicle. It's a wonderful dealership.

Claude Bailey Iii

1 de sep. de 2015

Purchased a 2016 Ford Fusion. Micheal and Michelle did an excellent job at helping me find a vehicle that fit my budget. Made the process easy a painless.

Dat Asian Guy

29 de ago. de 2015

Tony was an absolute pleasure to work with. We shopped around for a few weeks, until we walked into Crest and met Tony. Great salesman and a very effective communicator. Our overall experience at Crest Ford was fantastic, quick, and efficient.

Kryst

28 de ago. de 2015

Best experience I've ever. Pat the used car manager was so professional and made my process so easy, the level of customer service I received was astounding. Tim Rotarious was my finance manager he is so knowledgeable I was in and out in 20 min!!! I would recommend this facility to anyone that is looking for a new or used vehicle. Thank you for all the hard work guys! I will be referring all friends and family to this dealership for future needs. Thanks again!

StevieD

28 de ago. de 2015

Great Experience at Crest Ford Yesterday with Matt Ceci. We purchased a used truck for my son. Matt was patient and courteous, he explained all the paperwork and fees clearly. All staff were friendly, would definitely recommend Crest/Matt to a friend.

Joe Strothers

27 de ago. de 2015

They really took good care of me. I came out of my way to get here and they gave me a great deal for doing so! I'm lucky to find such a great dealership where the staff really cares!

Cindy D

25 de ago. de 2015

I just love Marge Karalis at Crest Ford. My family and friends always go to Crest for all all needs. Marge is the best and I love my new Escape. Very beautiful dealership and friendly too.

Tom G

1 de ago. de 2015

I would highly recommend Crest Ford for your next new are used car purchase. Salesman Tony Candela went the extra mile for me to get a little extra for my trade-in and and make my payment very affordable. I will be telling all my friends and family to stop in and see Tony Candela at Crest Ford

Ephriam R.Toliva

31 de jul. de 2015

After an exhausting search for a car I ended up here at Crest. Everyone was warm and friendly and treated me with respect. Tony Candela and his staff helped me with every step finding the right car for me at a great price. My experience here has been excellent and I will recommend Crest Ford to all my friends and family.

Ford Fiesta

31 de jul. de 2015

It was my first time purchasing a new car in over 10 years and Tony was very patient in helping me find a car that I both loved and could afford. He explained everything to me from details of all the vehicles to how financing would work. Upfront and honest. I left feeling very informed and happy with my new 2014 Ford Fiesta. Thank you Crest Ford for all your wonderful help!

Jill E. Laroway

28 de jul. de 2015

I want to thank Tony C. for helping me with my first car purchase. The experience made me feel very comfortable. He asked me lot of questions to get a clear picture of what I wanted and what I could afford. I was confident in my choice, because he explained every thing clearly. I appreciate the service and I look forward to be a return customer in the future. I would highly refer my military family to Tony and Crest Ford for service.

tar sleigh

24 de jul. de 2015

Our 16 year old daughter saved her money for three years, worked so hard and deserved to have a great experience buying her first car and Patrick O'Flanagan didn't disappoint! He went above and beyond, is trustworthy and honest! Although this dealership is a hour away from us, we'd travel this far time and time again to get the service we received! Thank you Cest Ford and Patrick O'Flanagan! With two more children needing cars in the future, we'll be back down to see you again!

Beverly

30 de jun. de 2015

Just bought a 2012 Ford Escape from Crest Ford. Loved the salesman Tony Candela. Tony worked with me and also Caitlin was Great!! Thank everyone from Crest Ford for all of your help!!! I suggest anyone looking for a used or new car to stop in at Crest Ford!

Bonnie Good

15 de jun. de 2015

professional and friendly, Glenn guided us through the selection and purchasing process like a savvy pro.

Sam

7 de may. de 2015

I absolutely had to write a review for Crest Ford in Center Line, MI after the amazing service that I received in my extremely stressful car buying experience. I had been searching for a month for the perfect vehicle to fit my needs and all the previous dealerships that I dealt with did not even compare to the exceptional service that I received at Crest. First of all, Tom, who is the used car salesman that I had the wonderful opportunity of working with, was so helpful. He was straight to the point and did not try to finagle you around, or put you into something that you had no intention of looking at. We spoke to him ahead of time about a specific car and he gave us a fair price over the phone, which was great because we were driving from a long distance. After meeting him in person, we knew that we were in good hands and the car ended up being exactly what I needed. We were able to make a deal that same day and I drove away with my new car, license plate and all (they do it right on site for you-super convenient!!). Pat is the used car manager and also was a pleasure to do business with. He came out after I decided on the car and was very grateful and made me happy that I was buying this car from their dealership. Tim, the business manager, was also an exceptional employee at Crest. He went over all the finances and such thoroughly, making this process also stress-free and quick. Overall, buying my car from Crest Ford was a great experience and I would definitely recommend them to family, friends, or anyone else looking for their new, perfect vehicle.

Sarah

17 de ene. de 2015

I have a 2010 Ford Escape, and have been visiting this dealership since I purchased my vehicle. I took my vehicle in several months ago for an oil change and they told me that my exhaust was about to fall off. The service manager Mike B. told me that I needed to spend $300 to replace the springs surrounding the exhaust because it was hanging off. I was surprised because this isn't old enough were that should be a problem, plus I take excellent care of my car. I left and had it check out somewhere else and was told that my exhaust was perfectly fine and stilled looked brand new. I was furious because I felt that they were trying to take advantage of me since I am a girl. I went back to them for my next oil change, upon doing their normal inspection of the vehicle they said my vehicle checked out 100%...well what happened to the exhaust that they were so concerned about last time??? As I made no repairs to it (since none were needed. I went back two days ago for another oil change and a cabin air filter. After 15 minutes they told me my vehicle was finished, which I thought was rather quick since it normally takes them 45 minutes. They than told me that I have a trans leak and that it will cost $375 to fix. I have nothing leaking from my car and there is nothing collecting in my driveway. Needless to say I had it checked out by another mechanic and there is no trans leak. I am done going to Crest Ford and plan on finding another Ford Dealership. There loss too because I plan on purchasing a new SUV this summer. Stop trying to take advantage of your customers Crest Ford. I know you make your money off your service lane, but your customers will eventually catch on that you are taking advantage of them and word of mouth is everything. Then were does that leave you???

Dan Pohlman

2 de ene. de 2015

Excellent communication, fair price-made buying a used car very customer friendly. Jasmine was on top of her game and kept me informed. Tom the sales manager was great. Efficient, professional and easy to work with. I would recommend Crest Ford!! Dan Pohlman Interlochen, MI

AmyL

30 de dic. de 2014

Come to Crest Ford and see Tony - I cant believe how easy it was for us to find a good, solid car within our budget! I am so happy with the service we have received. This is the second car that we have purchased here at Crest. I am a high maintenance consumer and Tony answered my questions while in the office and was happy to help when I called several times while we were considering our options from home. Great service, great value great team here!

V Brown

19 de dic. de 2014

I had a great experience dealing with Tony Candela. He was knowledgeable, friendly, and answered any questions I had for him. I would recommend Crest Ford and Tony Candela to anyone.

Courthouse Girl

17 de dic. de 2014

I just leased my new Ford Escape with Michael McCamley. Mike helped me find the best vehicle and price for my lifestyle and budget. Although I was pretty nervous, he made me feel comfortable and at ease. Mike was kind, patient, understanding, knowledgeable, respectful and extremely bright. He was very informative on the paperwork and pricing. He is an outstanding salesperson and outstanding human being. The other people that I met at Crest Ford were cheerful and helpful. This is the best dealership that I have ever been to. I will definitely recommend Mike McCamley to all of my friends and family. Mike will always be my "go to" person in the future when purchasing a car. Thanks to Mike and Crest Ford!

CrestFan

17 de dic. de 2014

I leased a 2014 Edge earlier this year from Mike McCamley. The entire process was a breeze! I wasn't really sure what I wanted to get and he helped me decide- and I was able to get options on it that my Flex didn't have for the same cost! Then, about a month ago, I somehow ran over a railroad spike and my tire was flattened and rim bent. I called my Sales Person, Mike McCamley, who spoke to the Service Manager (also named Mike) and coordinated bringing my car in for repair. Throughout the whole ordeal, Mike McCamley kept me updated on the progress and by doing this, I knew when to expect my car back so that I could plan my day around picking it up. I could not be happier with the staff, specifically Mike McCamley and the Service Manager Mike! Thanks for a fabulous experience and I will definitely be doing business with them again!

MJ1968

24 de nov. de 2014

When I walked in the door for Crest Ford, I did not think I would be leaving with keys in hand. I was extremely surprised. I will be recommending them to all of my friends and cant wait to drive away with my new car. Tom and Tony are the guys you want to talk to for sure.

Kelliekell

17 de nov. de 2014

When I walked in the door for Crest Ford, I did not think I would be leaving with keys in hand. I was extremely surprised. I will be recommending them to all of my friends and cant wait to drive away with my new car. Tom and Tony are the guys you want to talk to for sure.

Kelvin and Dionne Wilson

10 de nov. de 2014

I just want to say that I received the best customer service a person could ask for. My ford freestyle went down, and I did not know what we were going to do. But the Lord led my husband to bring our vehicle into Crest Ford, Inc. They were so understanding of our situation and promised that they would take care of us. Well, they were true to their word!! We came in on 11/8/2014 and received a newer and better vehicle that same day. Tony Candela and Patrick the Manager were a blessing to us!! they took care of everything, and they worked with us with the down payment and payoff of our old vehicle. We could not have asked for more!! my husband and I was amazed, and so grateful for what they did. I would recommend everyone to come and purchase a vehicle from them, we also, prayed together and came in agreement on all. This is a place of honest integrity!! I love them!!! they were friendly, honest, quick and...what more can I say, I will definitely come back and I am going to tell all!!!

Crest Ford INC

23 de oct. de 2014

Tony was very pleasant and knowledgeable about the car I was interested in. He was very helpful and I would gladly recommend him and this dealership to my family/friends.

Chris

23 de oct. de 2014

Tony and staff was extremely helpful in finding the right car to fit our family's needs. We're very happy with the level of service that was provided from everyone that assisted in our transaction. We will definitely recommend family and friends to the Crest dealership.

mzkeech123

17 de oct. de 2014

I came in shortly after closing and was still greeted by Pat the used car manager. He said Tony Candela is still here and can help if I had any questions. Tony welcomed us into his office after hours and was still willing to answer our questions and even went online to show us options. Everyone here is so friendly and honest. Great experience! I will definitely be back here when I need my next vehicle!

Bryan M.

11 de sep. de 2014

I have been going to Crest Ford for over 10 years, since it was Bob Thibideau Ford, both buying cars and servicing them. I've rarely had an experience above 3 stars ("It's Okay"), but this last and final experience killed the relationship. I had my car picked up (which is a really nice service) for an oil change and "complimentary" multi-point inspection; the Check Engine and Tire Pressure lights were also lit. The first thing they did was pull Diagnostic Codes and perform the inspection; then their Service Rep. Mike Brabow called me to suggest over $800 in parts and services to replace the EGR Valve and the Air Intake Manifold Gasket. I decided that the AIM Gasket probably didn't need replacing and that I would replace the EGR Valve myself. Brabow seemed annoyed when I began asking questions and that I had decided to do the work myself. The car was returned to me that evening. The oil change was never performed, even though they had the car all day; and the tire was never serviced, even though I had purchased the tires there a year ago. Though they had not performed the work I had requested, they charged me $100 for pulling Diagnostic Codes, which is something AutoZone, Advanced Auto Parts, etc. will do for free. (They did not tell me ahead of time that I would be charged $100, or I would have refused the "service".) When I called to express my dissatisfaction, the Service Manager Jim Clark showed no real concern but did say he would have Brabow call me back. Clark also seemed annoyed that I questioned the "service" I had received. I never got the call back. I even filled-out the online survey, reiterated my concerns, and again requested a call-back. Nothing. I was given the impression that they did not have my best interest in mind and that they were not interested in meeting my needs at a reasonable price but instead in getting as much money out of me as they could. I have filed a Dispute with my credit card company and will do whatever I can to make sure Crest Ford never again gets a penny out of me.

Al McB.

16 de ago. de 2014

Bought a used Ford Flex from Tony Candela.........very professional with a great sense of humor. He made the whole experience very enjoyable for my wife and I.

CJG

15 de ago. de 2014

I recently bought a used 2012 Escape for my daughter. The salesman was great. I got a great deal. But, the sale took way too long. We spent 2 hours to close the deal. This was mainly because the financial dept. tried selling me an extended warranty. They kept giving me figures on a monthly basis. I wanted the bottom line price, and when I figured it out, I knew it was too much money. The car already has about one year left on the bumper to bumper factory warranty and also the rest of the 5 year drive train warranty. I have faith in my Ford products but they made it sound like I had to have this warranty or it was going to cost me later. I believe if you are selling a Ford or whatever you should at least show some faith in the product you sell.

Catherine Pizzo

2 de jul. de 2014

Couldn't be happier with the friendly enviroment and customer service. Great job!

Gary P.

8 de may. de 2014

I'll be a return customer 100% No pressure salesman ,My purchase was a breeze

cote from troy.

1 de may. de 2014

as a retired ford motor plant mgr . product knowledge was very important to me .and i met my match meeting mr. tom g. what product knowledge and customer service second to none. and i visited three different ford dealers.great job tom keep up good work.

ShieAnnHappyCustomer!

29 de abr. de 2014

I went shopping for a car on Saturday and Crest Ford was the only dealer who cared enough to be open on a Saturday! I never had a ford before and all my other cars have been Junk! I am so happy with the service Tony Candela provided! He and his co workers were kind, funny and very helpful! they worked around my budgett and got me a car that was just right for me! I am very happy to be driving off the lot with my car onl two days after i decided to purchase!! Thank you to Tony Candela and Tim Rotarius and all of the employees at Crest Ford!!!!

HappyCarOwner

23 de abr. de 2014

I came to Crest Ford to purchase a used car within the restraints of my small budget, and was amazed at the quality and care I recieved. Tom was able to find a great car within my budget and did not make me feel any less important for it being so low. The buying process was made extremely easy by the knowledgable staff, and the facilities were well maintained. Overall I had a wonderful experience and would definitely recommend Crest Ford to any of my friends or family, and will be returning when it is time for me to upgrade my vehicle.

Patricia Jackson

22 de abr. de 2014

Sells staff were very friendly and approachable. Treated me with respect and explained everything along the way. I am very pleased with them and will refer my friends and family!!

Danielle Poplawski

22 de abr. de 2014

I came into Crest Ford to purchase a vehicle. I think Crest Ford is a great place to purchase a vehicle. They are rated #1 in my book and I recommend everybody to purchase a vehicle from Crest Ford. My salesmen Tony Candela is a great salesmen. He listened to what I wanted to spend on a vehicle and followed through with the end result of what I wanted my payment to be. When you need to speak to a salesmen see Tony Candla. He will treat you right. Tim Rotarius is also a great manager. He made sure my payment was within my limits. Along with recommendations on future maintance which is very reasonable. The showroom is very clean and up todate. It has a welcoming atmosphere and I love how the new addtion looks. The staff is very friendly and welcoming.

MaryR

11 de abr. de 2014

I'm not one to write reviews but I can't tell you how much I appreciate the great buying experience I had with Tony Candela at Crest Ford. Stopping at several dealers it seemed that salespeople didn't want to take the time to explain anything about the vehicles. Tony Candela went over a lot of the features of the car, explained a lot of the financing process to me and made me feel very at ease with the whole process. I will definitely recommend Crest Ford and Tony Candela to all my friends and family.

Ken

9 de abr. de 2014

I came into Crest Ford looking to buy a quality used car. i not only found the exact make and model but i received great service from Tom G in used cars. the process took longer than usual due to selling my previous vehicle. Tom showed the patience and held the car for me until my business was in order. I would DEFINATLY recommend Tom and the team at Crest Ford Centerline!!

KFred

21 de mar. de 2014

Only gave a four because under construction and I had many questions which were answered.

Mr D

21 de mar. de 2014

Tony Candela made buying my new F150 easy, he listened to my concerns, and made the process easy. After going to several dealers and having my trade-in appraised Tony Candela and Crest Ford gave me the most money for my trade-in And had the exact F150 was looking for in stock. After spending just a little time with Tony and Tim the finance manager I left with a payment a lot less than I was expecting on my new truck. I will be recommending this dealership to all of my friends and coworkers. Thanks again Tony for the great buying experience.

Dwillie Carson

20 de mar. de 2014

I was very overwhelmed by the superior service I received from TOM GIAMPAOLO (I put his name in capital for a reason!). I was in the used car business years ago and thought that the motivation and superior service had changed since the downfall of the ecomony. But the economy is back and TOM is the man to come and see for a new or used car. His service surpassed my expectations and I plan to refer as many people as possible to his car lot at Crest Ford in Centerline. I read the reviews myself before I bought my 2012 Chrysler 300S and I was lucky enough to get TOM GIAMPAOLO. But you should ask by name when you visit his dealership. Excellent service goes a long way. Thank you TOM, and I hope that readers and buyers choose you for their buying experience. Thanks again for all your hard work, and thank GOD for Crest Ford in Centerline. Will

Virginia E

15 de mar. de 2014

This was a great car buying experience from start to finish. I found the vehicle I wanted online and contacted Crest Ford online. Tony Candela was very prompt, answered all my questions and took me seriously. Tim in finance was very pleasant and made me feel comfortable during the vehicle finance. I'll be back to Crest Ford for my next car. Thanks again

Denise the Realtor

11 de mar. de 2014

The process was explained and reviewed very well. Tom Giampaolo was very thorough and patient in explaining the type of vehicle and all of its parts. He also recommended the finance department but I was already peapproved through my credit union. After a long discussion with your finance manager, I decided to finance through here. I appreciated being treated with respect in these situations. I am a professional in the business world and like to see it in other businesses. I will gladly recommend Tom at Crest Ford to all of my collegues! Thank you for the great service.

Kyle

6 de mar. de 2014

Ive been to over 50 dealers in Metro Detroit area from Ford - Chevy - Toyota. Ive bought a new/used car every year for work fleet vehicles or my own personal automoblies. I must say that Crest Ford is very honest and loyal to their customers and give you very fair prices on your trade ins. If your in the market and looking to buy a new/used vehicle ask for Tom Giampaolo. Great guy with a ton of experience and provides excellent customer service which is hard to come by these days. Ive bought over 15 vehicles in the past 8 years for work fleet and personal use and he really is the best.

Greg V

27 de feb. de 2014

We are a return buyer with Tom. Very happy with how we were treated and would gladly come back!

Melissa

25 de feb. de 2014

I was in the market to buy a new vehicle. While shopping online, I came across a used vehicle that had low miles and a great price. When I arrived Tony Candela was unlocking the vehicle as we pulled in. He was there to answer the MANY questions that I had. He took the time to explain the process of leasing/buying a used vehicle. This helped me to make a very informed decision. I purchased the vehicle and my parents looking into to buying a new vehicle here too. Tony was there to make sure that I was happy with the whole process of buying a new vehicle, he went above and beyond! :) Overall all of the employees that I met were very friendly and willing to answer any questions I had! I would highly recommend buying a vehicle from Crest Ford. Thanks Crest Ford!

Travis B

24 de feb. de 2014

Customer service was great. Tom and the entire team were very friendly and supportive. They made the process easy to understand and were very easy to talk to. I would strongly recommend Crest Ford to anyone!

Stargazer

20 de feb. de 2014

I was in the market for a used car. This dealership had one with low miles. I contacted them for a test drive. I was told who to ask for. When I showed up the following day for my test drive, the car was already sold. The sales person I was told to ask for did not seem to be expecting me. So I went down there for nothing, the car was sold and its understandable no test drive. I think there should have been better communication between their sales staff. A phone call or e-mail that the car was no longer available would have been appreciated. After all, we do have smartphones and the internet, might as well leverage it to improve the customer experience. So for me it was a waste of time and trip.

Pam

18 de feb. de 2014

Was at the end of my lease on my 2011 Ford Fusion and had no idea what Ford. I wanted next. My salesman Tony Candela took a lot of time showing me several models. Unlike the salesman over at Suburban Ford he would not take the time said that I would be better off just going online and looking at what Ford has on their website. My salesman Tony Candela did bring a lot of knowledge to the buying experience. I ended up with a beautiful Escape Titanium and unbelievably cheap payment. I can't thank Crest Ford enough for very pleasurable buying experience and will be doing business with them again.

dchoi

15 de feb. de 2014

Tom assisted me to get a new car. He was very friendly and proffesional. I do recommend this dealership. It was the best experience buying a car.

nick howell

11 de feb. de 2014

i came here for a 09 jeep i got a great price on it for the year mileage and what the jeep had installed on it. as i have a 10 fusion already in my name for a loan it was a little hard to get another but they did all they could and was able to find one. tom giampaolo was very nice and great to work with

Allison

11 de feb. de 2014

I looked at a million Fiestas on line before I spotted this 2012 hatchback in bright red. The price was amazing! I paid less for this car than all others I saw on line and it had only 16,000 miles on it. It even had a remote start. Big surprise! After I drove the car Pete was low key, but explained this was a hard to beat price. The price had been lowered twice already. He encouraged me to bring in my 15 year-old car for a trade-in which was great as I even got a bit above the blue book price. Pick up and paperwork was super easy. Pete was a really nice guy! I'd shop there again.

STEVEN

10 de feb. de 2014

I STOPPED BY TO TALK TO MR.TOM A BOUT A 12 FORD ESCAPE. THE BUYING PROCESS AND HIS CUSTOMER SERVICE WAS SECOND TO NONE. I BOUGHT THE SUV ON THE SPOT . HIS DELIVERY PROCESS WAS VERY FAST AND I WAS IN A HURRY. I WAS IN AND OUT IN ABOUT AN HOUR WHAT A GREAT JOB THIS TEAM DID. THANKS STEVE FROM EASTPOINTE.

Brian B

10 de feb. de 2014

In a slight hurry to pick up a car. I only had one day off this week. After the last snow fall my wife smashed her car. So Saturday I stopped in at Crest Ford and met Tony Candela, explained to him my situation and that I was in a hurry and I was looking for a Ford Fusion Tony showed me several vehicles. And I found the one I was looking for at the right price and monthly payment and as a longtime resident of Centerline Michigan. I love seeing all the improvements that Crest Ford has done to their building, and can't wait for the grand reopening. Thanks again Tony and Crest Ford for all the help last Saturday I will be returning for my next purchase

Brian

10 de feb. de 2014

After looking for a long long time for my new escape and with limited time as a business owner I was thoroughly impressed with the buying process of Crest Ford Centerline. After calling and talking to Tom G I was so impressed with his knowledge of the 2010 Escape. When my wife and I drove from Chelsea to Crest Ford. It was everything that Tom promised and then some. It's a very knowledgeable staff and I appreciate how fast the service was for me with limited time in my schedule. Once again thank you Tom And team Crest Ford.

Thomas B Huckleberry

3 de ene. de 2014

While in the market for a used car, I ran across an ad on cars.com for 2010 Mustang convertible. For a very very low price contacted dealer and talked to a salesman Tony Candela. Treated me with respect and was very polite during the sales process. I also chose to do my financing with the dealer because they could beat my credit union interest rate by 1 1/2% it was worth going past all those (SUBURAN) dealers to do my business with Crest Ford. Once again thank you Tony Pete and Tim for putting together a great deal on my dream car would very highly recommend doing business with the dealer.

PG RATED

16 de dic. de 2013

I purchased a used car from Pete Lafata at crest Ford. I was very pleased with the service and happy with the car. I would recommend Crest Ford to family and friends and im looking forward to doing business with Pete and Crest Ford in the futeur.

Ed

15 de nov. de 2013

My wife and I went to Crest Ford to look at the New Focus. We were greeted my Chris McPeek. Chris was very pleasent to deal with and I felt no pressure from him. He answered all of our questions and made both of us feel at ease. Chris even delivered the car to our home. I will recommend Crest Ford and Chris McPeek to all of our friends and family.

Better than NEW

26 de sep. de 2013

While Shopping for a used car close to me , I found CREST Ford in Centerline , they had a fantastic selection of what I was looking for (low miles), Stopped in just to look and met with Russ Bechamp he was way more than helpfull and explained all the benifits and convinced me I should have a Certified used car , and Im glad I did decide to go with one. It is like a NEW veh. and a better warranty than a new car. Thanks Russ , I will tell all my Friends and Family ,to come and see YOU when they need a car.

Randy Twigg

25 de sep. de 2013

was given a trade in priceon site and changed agreed price next day at time of transaction. did not purchase from dealer as this was a deal breaker.

Dilly

10 de sep. de 2013

This was my first car purchase and Russ was overally helpful and very honest in my opinion. He followed up when he said he was and made himself available for any needs I had. If I am going to get another vehicle, he will be the one I am going to see.

Debbie in Troy

4 de sep. de 2013

I was shopping for a F150 I could afford ,after three days of shopping around I stopped at Crest Ford and met Russ as soon as I walked on the lot , He listened to what I needed and found it , and gave me the Best deal I could find , made the purchase simple and fast. I could not be happier with my 2005 F150 , Thank You to the Crest Team

Dawn C

29 de may. de 2013

As a single mother with two children. I give very nervous shopping for new car. And being on a very tight budget and shopping at several dealerships. Crest Ford and their staff made me feel extremely comfortable in the buying process. They found me car in my budget with low miles and a great interest rate. Tony Candela spent a lot of quality time with me explaining the vehicle and all my finance options to me. Definitely would recommend Crest Ford to all my friends and family.

Happy buyer

28 de may. de 2013

I just finished buying my fourth vehicle from Crest Ford. I could not find a better price anywhere on my 2010 Ford Escape. I always shop around before I purchase, but to always end up buying from Crest Ford. Top notch salesmanship and service at Crest Ford.

Shanee'

24 de may. de 2013

Mr. Russ Bechamp Rocks!!!! Russ went above and beyond to help me get into my new Pontiac G6! He made the buying process very easy for me even with my crazy schedule. Everything he promised to do he did plus some! I would recommend anyone to come here and check Russ out, trust me he won't disappoint. Thanks again Russ for everything you have done it is very much appreciated!

Happy James

17 de may. de 2013

I found this F150 online , I called and talked with Russ Bechamp He was way more than helpful he gave me all the info I needed to make it worth my while to drive the 50+ miles to see it and it was what I wanted. The only problem was my trade in , I owed a little more than $4k more than it was worth , the Crest team made it happen , with a better fin rate than I had , Im very happy with Crest Ford. Thank You

Dr Vangilder

1 de may. de 2013

As a doctor. I have a very limited time to shop for cars. So in between One of my hospital runs. I stopped at Crest Ford Centerline and met a very nice salesman named Tony Candela. I told him I was interested in Mustang convertible. He showed me several choices, and work with me for several weeks to ascertain the best car to fit my needs and worked with me and around my very busy schedule. He he also stated that he would come in on his off day to help fit the delivery my new car into my schedule, which he did. I would recommend dealing with Crest Ford used car department. What a wonderful group of people. Thanks again Tony

GARY

1 de may. de 2013

I WAS SHOPPING AT WARREN TOYOTA AND HAD AVERY POOR EXPERIENCE . I STOPPED AT CREST FORD AND MEET TOM G. I TRADED IN MY TRUNK A BOUGHT A 04 TAURES WITH ONLY 50K ON TOM TOLD ME IT WAS A ONE OWNER WHICH IT WAS ACCORDING TO THE CARFAX THAT IS ISSUED ME WITH OUT EVEN ASKING. HIS PRODUCT KNOWLEDGE OF HIS CARS ON HIS LOT IS A10.GREAT SHOPPING EXPERIENCE. A REAL SALES PRO.

North Carolina Guy

26 de abr. de 2013

I recently bought my new mariner hybrid at Crest ford and it was an awesome experience. The situation is that I needed this car with all the bells and whistles for my wife, but the only ones available were out of state. When I saw this Mariner for sale I immediately called and talked to Russ. At first there was some confusion as this car wasn't even technically being sold, but as God would have it, it was meant for me to buy it. Instead of him just saying "Sorry I don't know what your talking about, call back when it gets in our system officially" He instead said. "Let me go do some research for you, and call you right back, can I get the best phone #" Called me back after 5 minutes letting me know that it wasn't officially for sale as it was the owners nieces vehicle, that was mistakenly put on the internet by a third party contractor. But she happened to be trading it in at the moment and I could buy it right now. I put down $500, and to reserve it, then dropped a billion requests on poor Russ. I asked him everything from under the sun, as I would be buying sight unseen. He didn't complain or make a fuss, just kept on giving me all the information I was looking for. I am also in sales so I know it's hard to do customer service and sales at the same time, but he really did an awesome job. I flew up the next morning, and Russ was there waiting to pick me up and take me to the dealership. Which saved me $120 in cab far and really had the time to feature benefits the vehicle. Finance guy Tim, Kills it! He is straight with me, straight number nothing dishonest. I am a stock trader for my profession so I can immediately notice fishy number. The long of the short. OUT OF STATE BUYER, CALL RUSS !!!. Just be polite and nice, and that is all that they want.

Happy Ford Truck Guy

23 de abr. de 2013

I called for information talked with Russ , He gave me all the facts I needed to make a decision to purchase the truck so I gave him a deposit over the phone to hold it , since I live over 9 hours away. Yes it was a GREAT deal. When I got to the dealership everything was ready , and went very smooth. Thanks for all the help....

Truck Buyer

20 de abr. de 2013

I recently purchased a used truck from them. They allowed me to inspect and drive the truck for as long as I liked. They quoted a price. I made a counter offer. We quickly made a deal. No backroom "ask the manager" stuff. The individual I was dealing with had the authority to make the deal. The truck was ready at the date and time I requested. All the paperwork was ready. No hassles. I would recommend them. The only thing I think they could have done better was to have delivered the truck with a full tank of gas.

Happy Darlene In Warren

8 de abr. de 2013

I was just looking for a new car and I stopped in at Crest Ford and was greeted by Russ , He listened to what I wanted , and even gave me a better deal than I asked for . Thank You Russ

"Very Happy" Ann

1 de abr. de 2013

Crest Ford is a wonderful dealership. I came in to look at a 2006 Saab 9-3. Russ greeted us and let us take it for a test drive. Fell in love with the car! Russ was understanding, very patient and thorough. The whole team at Crest Ford was very friendly and professional. By the end of the day, I purchased the car and drove it home! Thank You Russ

Crown Vic LX Sport

1 de abr. de 2013

Was greeted in the parking lot while I was purusing and Russ Bechamp came to me and asked me if I needed help. He did a great job and made the car buying experience fast and pleasurable. I would highly recommend him as a salesmen.

Bridget Romain

27 de mar. de 2013

My experience at Crest Ford was great from the moment I was greeted by my salesman Tony Candela until leaving the dealership with my purchased used car! Tony was very knowledgeable and has a great personality! He worked with me to find the perfect car for my budget. I would highly recommend Crest Ford for your next car purchase. Thanks again Tony for being so kind and patient.

jason

26 de mar. de 2013

pete in used cars sales is great no issues watch out for the guy that wants to sell you a warranty he was very pushy if you guys need a used car talk to pete he will take care of you and your family

Scott in Centerline

25 de mar. de 2013

Very Easy!!!!! hoping to upgrade my ride and Russ at Crest made it all happen so fast and easy before I knew it I was in my new Jeep, I was on my way to work and was not late......Thanks Russ

Patty from S.C.S

22 de mar. de 2013

After dealing with other dealerships, one being Roy OBrian, this was the greatest and easiest process ever. Also, Russ is a fantastic salesman and person! Thank You.

Abbey Grieser

18 de mar. de 2013

I was in the market for car for the second time in a year and after talking to Tom Giampaolo I will be a return customer to the Crest family. Tom was very spot on for what I was in the market for. Being a single female I am always worried about being taken advantage of, and I never had that feeling with Tom I actually felt that he cared that I was getting into a safe car in my budget and he worked very hard to make it happen.

Chris S.

18 de mar. de 2013

I did not think I could afford a new car , but the Crest crew Made it work for me. Thank You , Russ for helping me select a great car , I love my 2011 Fusion Its a awsome car. I will enjoy it for years , and it wont empty my pockets.

Mat Mcqueen

16 de mar. de 2013

I stop by several dealers while shopping for my new F1 50 and decided to buy my from Crest Ford because they have the best selection and a great team. My salesman Tony Candela took the time to listen and go over all the options on my new truck. They gave me a great appraisal for my trade-in and a great deal on the new truck. Tony working hand-in-hand with his finance manager to make sure I got the best interest rate and a great payment. So is the old rule goes shop three times before you buy. I suggest you make Crest Ford your last stop because their deals are second to none. Thank you Tony and team Crest for my great new F1 50 :)

C,Maxwell

14 de mar. de 2013

I found my experience at the dealer to be a pleasant one. My salesman Tom was very courteous and knowledgeable. He taught me things about an, F1 50. I did realize. As a Chrysler retiree he maybe see the light about it Ford F1 50 extremely happy with my truck. I experience with Tim the businessmanager was a relaxing and pleasant one. I highly recommend Crest Ford

Tim B.

14 de mar. de 2013

Stopped in to look at the used cars , I was approached by Russ and he answered all my Questions and knew what we was doing , suggested a test drive and I fell in love with the Escape , and bought it , I had no Idea I was Going to buy a car , Very Happy with it and glad I did , Tim in the finance dept was helpfull also , I will be back in a couple years to purchase a newer veh again.

Happy F-150 owner

13 de mar. de 2013

I had a wonderful experience when purchasing my new F-150 at Crest. They explained how to operate all my trucks electronics at time of delivery. I have not had a vehicle in quite some time and the salesman was very knowledgeable. Thank you Crest for a great price and great service.

Elizabeth S

8 de mar. de 2013

The vechicle is everything I wanted. Excellent handling and gas mileage. I love the large center console and all the stuff I can put in there! The Ambient lighting is also a great touch and give it a nicer look at night inside the SUV. This Escape is beautiful inside & out!" My sales men Tom Giampaolo was very knowledgeable Great prive great service

Happy Buyer

7 de mar. de 2013

The overall experience at Crest Ford was excellent. Great selection of used Ford Fusion's at a very good price. Sales person was great to work with too.Thanks Tony

Lovin' My Edge

5 de mar. de 2013

First of all, if it wasn't for your website I would've found the car that I've been looking for. I drove quite a ways to Crest for the car I wanted with all the bells and whistles I wanted. I was approached by a salesman immediately. The salesman wanted me to take the car home that day. I don't like being rushed. The next day, I did purchase the car. The finance guy wasn't happy that i did not use their finance company after they promised me a lower interest rate. I was really disappointed that the salesman did not walk me thru on how to navigate around my new car. He pretty much gave me the key and said thank you. I ended up going to another Ford dealership near me. A representative there showed me how to set my radio stations, show how the "My Ford Touch" works and explained all the features that came with the car. I called Crest after that appointment to get the Factory Code to my door keypad so i can set it up with my new settings. It took the salesman 3 days to call me back with the code. The code he gave me was incorrect. Looks like I have to call back again!

P. Isca

7 de ene. de 2013

Great dealer ! Honest salesman, very informative. Quick transaction on purchasing my new Fusion. Love the car and love the dealer !

scubbydoo80

25 de jul. de 2012

Do not buy from this dealership. They put an incorrect tax rate on the original buyers order. When I purchased the vehicle they then put a tax rate on the bill of sale that was different. Once all my paperwork was turned back into my credit union they title lady caught this. We called them, they were very rude and admitted to making the mistake, but would not fix the problem. So in a nut shell this dealership would rather have an ethical dilemma over $140 then fix the mistake that they admitted to. Even my credit union agrees that this $140 went towards their sale so that the negotiated price looked better in my favor before I left the lot. Stay away from this place.

Maceoo

12 de jun. de 2012

I called to make sure a vehicle was available, told it was and drove 20 miles to look at it. When I arrived the salesman informed me that it had a deposit on it and was unavailable. Would have been nice to know that before driving there. Called the sales manager and appiontment setter to inquire why I was misinformed. Neither responded back. Pete the salesman was stand up and followed up. Too bad Pete works for a poor customer service dealership!

Gary Schwarze

23 de may. de 2012

I have been dealing with the Crest group for over 15 years. I have bought Mercury's from Leka at their Lincoln store and just purchased a 2012 Ford Escape from Marge at their Ford store in Centerline. My wife and I are very happy with our experiences from these stores and would recommend them without hesitation.

Happy camper

30 de abr. de 2012

I have bought many cars and trucks from this dealer and love My sales person Pam Case. Would recommend her HIGHLY.

Happy Ford Customer

19 de abr. de 2012

I purchased my new Ford Escape from Crest Ford in January, 2012. I was treated very well. I was shown all the features of the car, and my many questions were answered appropriately. I was allowed two seperate driving experiences, as I was trying to decide between an Edge and the Escape, which I ended up purchasing. I will not hesitate to return to Crest Ford for my next purchase.

ex loyal Ford buyer

21 de mar. de 2012

I asked about prices and rebates and received some very smart mouth from the salesperson. I asked why a person who never purchased a Ford received more rebate mpney that me a 20 year Ford buyer. I am now looking at Toyota and I like what I see. I get the Ford z plan discount and I still will buy a Toyota

brown

12 de dic. de 2011

Dealer contacted me one time said they would get back and never did. Ended buying a car from another dealer out of ares.

RandyWarren

1 de dic. de 2011

Long story short, Crest Ford denied there was anything wrong with my transmission despite clear indicators (jet black, burnt, and gritty trans fluid along with trans slipping while driving) and refused to acknowledge my trans needed repair while still under warranty. Furious I went to Fairlane Ford in Dearborn located around the corner from World Headquarters (I figured this dealership would be on its best behavior since big brother is next door) and they took one look at the trans fluid, said it was as bad as any they've ever seen, and twenty minutes later told me the trans was toast and UNSAFE to drive - doing so would put my life and the lives of others at risk should the trans fail on an expressway.Below is my email that made it's way to Bill Choppe, President Crest Ford Dealerships. Bill called me and basically said "So your Escape is fixed? If it's fixed and you're happy that it's fixed, what's the problem?' Well, it's fixed, but no thanks to Crest Ford and this is why I'm sharing my story. I don't want others to experience this sort of blatant disregard because a dealership may have reached Ford's 'warranty threshold' and can not perform a warrantable repair. If you read further online about Ford Escapes, you'll learn that the transmission problem is very common. So common I bet it has cost Ford thousands and they don't want to fix anymore. So, the dealers can fix X number and then ignore the problem thanks to a statement that the Escape's Transmission fluid appears darker than normal, almost a burnt color' That's horse crap. A new Escape has perfectly normal light pink trans color. I made them do an analysis as you'll see below...Hi Chan (Chan forwarded this email to Bill Choppe),This email is in regards to a disasterous Service experience I had with Crest Ford service of Centerline, MI. I spoke with Sam Haynes, General Sales Manager at Crest and he suggested I share my experience with you. So below you will have a chance to read about my experience, and attached you will find documentation from Crest and Fairlane Ford to see the significant disparity between good service and awful service.Although this may get long, I'll share with you all the details.My check engine light came on about the second week of October, 2011. Being inexperienced, I thought it was a transmission light because I read on-line about trans problems in 2009 Escapes. My trans fluid was jet black, gritty, and presented a burnt smell. As I drove, my info panel said I had a fuel inlet problem. So I went to Crest Ford for service. Tracey Smith, Assistant Service Manager worked with me. I expressed my concern about the transmission as the vehicle seemed to slip and the fluid was black and gritty. She said the light was actually my engine light and if the trans had a problem, a blue wrench light would illuminate. She said Crest would run an inspection. I asked that they check out the transmission fluid and trans to see what the problem is. She said she would have the mechanic look at it.When I picked up my Escape after the Fuel Filler Inlet fix I asked what was found regarding the transmission. Tracy said the transmission was fine, the mechanic looked and everything checked out. I was surprised knowing the fluid should not be that dark. I told her I didn't believe her mechanic and asked if she looked at the fluid herself. She didn't, and so I invited her to look at my trans fluid with me. She did and she said nothing was wrong, Escape fluid tends to run darker than normal fluid and if I wanted to pay for an inspection I could. I told her I paid for an inspection when the engine light came on. She said that inspection didn't include a thorough trans inspection. She also said no blue wrench light means no problem. She then said if I was concerned about the color of my transmission fluid, I could pay for a transmission fluid flush - however Ford doesn't recommend that until 150,000 miles on the 2009 Escape. I told her the problem isn't the transmission fluid, it's the mechanics that surround the fluid, that's why it changed from pink to black. She looked at the fluid and told me there's nothing to worry about.I was baffled and surprised someone with car service experience, she is an assistant service manager afterall, would not be alarmed by the trans color. So I asked that we do a comparative analysis and if other trans fluid were black like mine, then she must be right. We checked a 2011 Ford Escape and the color was pink as you would expect. So to get a better sample we actually opened the hood of Service Manager, Jim Clark's 2009 Ford Escape that had just over 32,000 miles on it, about 4,000 miles less than mine, and checked his fluid color. It was a rose color pink/red - you can see it in a photo on the attached PDF docs. Clearly his trans color was not black like mine. Still, I was told mine was normal. I told Tracy I wanted to speak with Jim.Inside I asked Jim if his trans fluid looked like mine, black, would he be concerned. He said 'I would keep an eye on it, check it each week.' So I said 'That means you would be concerned. You don't check on something you're not concerned about.' He agreed. I asked he put it in writing, I wanted documentation of our debate. He declined to put his statement on paper, but did allow a little bit of the analysis to be written up as you see on the attached Crest pdf.Tracy began writing up the document and I looked over her shoulder correcting her write up. For example she wanted to say my fluid was darker in color. I told her no, mine is black in color. Darker suggests mine was also red. It was not. When I corrected her, she shouted that I was bullying her. I told her I was not bullying her, I was doing the opposite, I was standing up for myself. Then she said Jim's trans fluid was more red in color. I said that also suggests mine was red as well. It was not. It was black in color. She took offense to this as well and I asked her 'What part of what I'm telling you did not take place in our discussion?' She did not have an answer. So, we ended up with the info as attached. While Tracy and I were arguing back and forth about my vehicle and how I knew there was a problem and how she said there was not a problem, Samantha - courtesy driver - was the first and only person to stand up for me. She drove my Escape and said 'Are you talking about the white Escape? I drove it and I felt the trans slip too.' Tracy lashed out 'You did not drive his Escape!' Samantha said 'Yes I did.' Tracy said 'There are a dozen white escapes out there, no you didn't.' Samantha said 'Yes I did, I drove the one with the hood up.' My escape still had the hood up from our trans fluid comparison analysis. So please, Samantha deserves to be recognized for standing up for what is clearly right. She risked her job doing the right thing supporting a customer who was being mistreated by her bosses. What was also insulting is that Tracy said if I were concerned with the trans and trans failure after 60,000 miles, I could buy an extended warranty. I argued Why would I buy an extended warranty when you refuse to honor the one I have? So, after I received my written document from Tracy detailing the trans analysis, I decided I needed to speak with the dealer I bought the Escape from. I went to Fairlane Ford and their service department immediately told me the trans fluid should not look like it did. Their little comparitive tool that shows where my fluid matches up to good to bad fluid had me at the very worse limits. I was told to sit in the waiting room so the trans guy could take a closer look and a test drive. Twenty minutes later, Fairlane Ford service team told me my transmission was in such bad condition that they would not allow me to drive my Escape home, that I needed to get a ride home, and they could not get to fixing my trans until the following week.Crest Ford sent me home in a vehicle deemed unsafe for driving. The trans could have failed me, I could have crashed and killed myself and/or others.Sorry this is such a long email. But I am disgusted by the service of Crest Ford and outraged that your service leadership could look me in the eye, tell me that my warrantable issue is not an issue, that I'm out of my mind, and then send me off in a vehicle that could have killed me.Feel free to read through both the Crest communication and the Fairlane communication regarding my transmission experience. Unreal.My first instinct was to write the media, web review sites, facebook, and any other medium to share this disasterous experience. But then I stepped back and realized the owner of Crest Ford hurts in the end, and if your leadership does not approve of this type of service, then I want to give you a chance to remedy the situation. If I were a business owner, I would not want my reputation jeopardized by underperforming employees, and would like an opportunity to fix the situation with the customer. So that's where we are.Please let me know what your next steps are in handling this matter.Thanks,Randy

F 150

23 de sep. de 2011

i went in to look at a 2005 f 150 the price was way high asked them to take money off the truck was rusted up and they wouldent budge on it it was listed at 20,000 i got on here today and that very same truck was listed for 18,000 they wouldent even take 500 off when i was in there why did they take 2000 off the price now? they are just jacking up the price to make more money dont buy anything from these people its a rip off go to a different dealer the sales people are very agresive and pushy they will try to get you to sign papers right then even if you are just looking and if u do go here do not use john as your salesperson