Roger

9 de nov. de 2015

I recently purchased a Platinum Escalade ESV in silver from Crestview. My wife and I had done extensive research on the vehicle and knew exactly what specifications we wanted. We had worked with three different Cadillac dealerships in the Los Angeles area - none of these dealerships had our vehicle in stock. Then, we reached Joline Jarrosiak at Crestview. Joline and her team were able to locate our vehicle (with the exact specifications) in Arizona and have it delivered within one week. I was able to essentially complete the entire transaction before ever setting foot into Crestview Cadillac (we live 40 miles away). When I arrived at Crestview, our Escalade was parked in front, ready to go. The entire process was extremely efficient and professional - including our trade-in and finance. Joline is extremely customer focused and responsive. She also has an very thorough knowledge of the Escalade and was able to explain all the features. Having purchased cars from BMW, Mercedes and Porsche, this was by far the best car buying/leasing experience I have ever had. I only wish I lived closer to Crestview so that we can use the service department as well! This type of great client service is also reflective of the management of the dealership. Thank you very much. We will definitely recommend Crestview to our friends and colleagues!

Jo

6 de nov. de 2015

Everyone that I spoke with from Peter Tee who helped me through the purchasing experience step by step; the sales department as I bought my selection of the wheels for my new 2016 CTS, the young man who guided me through the signing of all the forms to complete the deal. Everyone was very professional and helpful. I would not hesitate to purchase another car from Crestview Cadillac.

Rose

4 de nov. de 2015

Mr. Ted Hwang has an excellent staff and employees. Julie Johnson, CHris Ferren, Glen Hammond are thorough, knowledgable and patient. Have always depended on excellent service also from Service Dept: Eddie Delirra and courteous driver, David. The Wong and Lee families have purchased cars with Ted Hwang for over 30 yrs. starting at Bewley Allen in Alhambra. Our family can depend on excellent, courteous service with integrity at Crestview.

Wilson

30 de oct. de 2015

I'm happy with the high standard of professionalism that we have observed during our visit.I specially commend Ginger Diaz from sales and Beverly Harmon,Finance Manager for handling our buying experience smoothly.They were both accommodating and took their time to address our question and concern.

Rose

29 de oct. de 2015

jULIE JOHNSON IS AN EXCELLENT, COURTEOUS, KNOWLEDGABLE SALESPERSON. VERY PATIENT AND OFFERS HER HELP ANYTIME WITH THE TECHNICAL PARTS OF THE CAR AND HELPED ME PROGRAM PHONE, NAVIGATION ETC. CHRIS F. OF LEASE DEPT. WAS ALL PREPARED WITH PAPERWORK AND EXPLAINED AGREEMENT THOROUGHLY. APPRECIATE ALSO CHRIS H. WHO CAME OUT TO PROGRAM GARAGE DOOR OPENER. OFFER HIS SERVICE ANYTHIME FOR ROAD HELP. HAVE ALWAYS APPRECIATED EDDIE DELIRRA AT SERVICE DEPT. ALSO DAVID, YOUR COURTEOUS DRIVER. THANK YOU FOR HIRING THE BEST AND AWESOME TEAM!!!

Ryan

23 de oct. de 2015

The staff, specifically Ginger Diaz and Beverly Harmon, were pleasant to work with. They both made our car buying experience as efficient and painless as it could be. A big thank you to them both and I will definitely recommend them to friends and family.

Lisa

16 de oct. de 2015

Diana and Sam both assisted me while I was trying to make my decision. I was extremely impressed by how much they knew about the SRX. They searched for a 2015 red SRX for me, provided figures to purchase and lease, we test drove the car several times and they compared the 2015 to 2016 features. I went to other dealers (Ford, Buick & Chevy) during the time I was researching and they didn't come close to knowing as much about the vehicle I was inquiring about. Overall, they made me feel like I was their only customer and they would do whatever it took to make me happy. I also had a great experience with Peter and Beverly, they both made me feel very comfortable and treated me like family! Thank you for making my car shopping experience very memorable!

Jose

12 de oct. de 2015

Overall, I am a satisfied customer of this dealership. Their service department is great. We can rely on our consultant Eddie to explain with details what services are recommended to our vehicle and why it needs to be done. Everyone is kind and courteous. And we will continue coming to this dealership because we feel we can trust that our vehicle services are going to get done properly. Thank you everyone at Crestview Cadillac.

Bobbie

3 de oct. de 2015

It was a routine visit, 100, 000 maintenance, oil change, etc. Needed a new battery. All was taken care in the time quoted. I do need to return for additional service on transmission and air conditioning, which I plan to do in the next few weeks. All were courteous and took care of my need.

Bogie

2 de oct. de 2015

Steve in service makes everthing run smooth. You have a great asset in him,you should make sure he doesn't leave. Because I would follow him if he went else where. Paying for repairs don't hurt quite so much when you have trust in the person your dealing with

Hien

26 de sep. de 2015

They do very good job, I show them some issues, and you know what, with their experience, and high technique, they can know the reason for that issues, and they fixed it further than I expect. They can see some more issue, they're reliable, honest, so they fixed all. It is not to waste my time to drive very far to get their service. I also love the service that the lady, her name is Joline who sold the car for me, she's very nice, and enthusiastic. Love this agent, my husband is thinking about geting 1 more for him, and my next future is Escalade . Thanks you guys so much

Dave

12 de sep. de 2015

I sent my car to you for an oil change only. Your people told Vickie I need air filters and tires. My car is garaged with only 29000 miles and 8 years old . Do you really think I need all of that. You guys are way too pushy.

Paul

10 de sep. de 2015

Everything was great except the cashier forgot to include my multi-point inspection with the paperwork and they forgot to re-Velcro the front drivers side seat panel at the bottom of the seat.

Barbara

29 de ago. de 2015

As always, Steve provided excellent customer service. The issue with my car was quickly diagnosed, and the wait time for it to be repaired was reasonable.

Richard

28 de ago. de 2015

Everyone is very welcoming at this dealership. They go out of their way to provide the best service possible which is why I'll continue to drive from San Bernardino to West Covina to have my car serviced. Even though there are closer dealerships I could go to. Eddie is my service advisor and is always helpful and prompt.

Kenneth

26 de ago. de 2015

I like the professional atmosphere and expertise at the service dept. Staff is courteous, waiting room has TV, coffee, snacks and it's comfortable.

Richard

13 de ago. de 2015

I had a problem with your car wash service on a past visiit. I told my service person about it. When I picked up my car I was very pleased with the job done on it. Thanks

Susan

10 de ago. de 2015

I am always pleased with the service, my regular service advisor is JD. He was out recovering from surgery. Steve helped me and I was very pleased. I had both of my cars in for service a 2007 Escalade and a 2013 XTS. I had to return with the XTS due to it pulling to the right. I had to get a new tire. With only 22,000 miles and uneven wear, it seems there was another problem?

Charles

2 de ago. de 2015

Steve in Service always provides me with the best service. The recent service visit greatly improved the performance of my SRX. Thanks Steve for the great service.

Richard

30 de jul. de 2015

vary kind , informative and professional, very fast service did more than expected. the mechanic showed me in detail all work none

George

27 de jul. de 2015

The service men are very helpful in giving information on what must be done, how much it's going to cost and about how long it will take.

Gary

27 de jul. de 2015

I surveyed four dealerships and Crestview was the most consistent, professional and knowledgeable in all things Cadillac. The entire process was pleasant.

Voncella

22 de jul. de 2015

After arriving on Mon morning and finding that J.D. was out. His replacement George Aguilar went out of his way to take care of my car. I want you to know kuodos to him and Crestview CadillacAguilargeorge

Sharyn

18 de jul. de 2015

I was extremely pleased with the job that the service department at Crestview Cadillac. I was especially pleased with my service advisor, Edward Delira, who is always very thorough and professional. He consistently makes sure that all of my car's service needs are completed properly and will not release my car before he is confident that all of the requisite repairs and maintenance have been thoroughly met.

Tiburcio

17 de jul. de 2015

Steve always provides great service. I really like that my car is washed after every service call. Multi point inspection is great for letting me know future service items. Coupons are great too.

Wayne

17 de jul. de 2015

We are always treated well at Crestview Cadillac. The whole dealership is very professional. We have always been highly satisfied with their service.

Roger

15 de jul. de 2015

Could not be better, thanks to Steve Steinbacher. Give him a big raise. Ms. Prevost handled the loaner car arrangements in a friendly and professional way; please give her a raise, too.

Michael

15 de jul. de 2015

Was informed early on during my visit that certain requested parts were not available however they were ordered. I appreciate the customer service that I always get from Crestview!

Jennifer

13 de jul. de 2015

The best experience buying a car we have had. It's was so pleasant . Julie Johnson made us feel like family .. We appreciated everything everyone did for us

William

7 de jul. de 2015

Steve Steinbacher is an excellent service writer. He listens to the customer then gets the problem solved. All of the staff encountered were enthusiatic and wanted to be sure the customer was satisfied.

Kenneth

6 de jul. de 2015

We are deeply grateful for and appreciative of the service of Mr. Peter Tee. He is an outstanding representative of the dealership. We definitely plan to return to Crestview Cadillac, and when we do we will ask for Mr. Tee.

Bret

3 de jul. de 2015

George was awesome, getting the car fixed very quickly, and arranging for shuttle to both take me home and later bring me back to the dealership.

Richard

27 de jun. de 2015

every one is so polite and willing to assist you. though it's expensive for repairs it's the welcome that's so appreciated

Venita

25 de jun. de 2015

Ms. Sanchez and staff were courteous and professional. I really wanted to buy my car from another salesman at another dealer, but you significantly beat their price and I had to buy from you.

Silvia

24 de jun. de 2015

everything great, just one problem, they did not fix my car correctly. Drove it off your lot, and returned it back for a second fix!

Anthony

22 de jun. de 2015

I got outstanding service! The wait time was about 40 minutes. The staff is always pleasant and courteous. Overall, great service!

Denise

19 de jun. de 2015

Excellent service. Eddie is always so helpful and courteous. There was a women who was responsible for arranging my loaner car. She was terrific as well. I'm sorry I didn't get her name.

Bret

15 de jun. de 2015

Had a pretty serious engine problem... even though I've always worked with J.D. for service (he's apparently out on medical leave), George took charge of everything quickly, even finding other problems that he had fixed. I'm very happy.

Robert

4 de jun. de 2015

I have dealt with several dealerships over the years and I have found that Crestview rates among the top of all the dealerships that I have had experience with I have been buying cars for the past fifty-five years here , New York and Palm Beach Fls.

Angelina

1 de jun. de 2015

I have been coming to Crestview since 1998 and have always received excellent service by the service technicians even the courtesy shuttle driver. They are always professional and courteous. Even though I live so far away, Menifee, I try and come all this way because I trust the people that run this place. My husband is unable to drive now so there are times where I had to get service from another dealer closer to the house and the experience has been very negative.

Esther

29 de may. de 2015

Once again, this dealership personnel exceeds my expectations in all areas: professionalism, friendliness, competency, taking the time to listen, clarify, providing updates of the progress of the car, while ones waits in a very bright comfortable/ neat waiting room, someone is always checking to see if there is a need to make fresh coffee, ample water bottles, teabags, etc.In my opinion, the employees at Crestview Cadillac are well trained to provide the best service with a positive attitude.I have never heard a negative comment from the customers in the waiting room. I am looking forward to taking my car in for all necessary services.I appreciated Eddie Delira, Service Consultant, taking the time to explain the Premium Care Maintenance Form.

Madeline

25 de may. de 2015

The dealership is always so helpful and professional. The repairs are done always just as are needed. Thank you for such great service!

Denis Robinson

18 de may. de 2015

I cannot say enough about Bob Martinelli, Internet manager at Crestview Cadillac in West Covina. I purchased a beautiful red 2009 DTS from Bob in September, 2014 with only 23,000 miles on her. I live in the West San Fernando Valley. As I was driving my new car off the lot, Bob told me that he noticed a repair issue which should have been addressed by the dealer. He promised that the dealership would make the necessary repairs and that he would personally deliver the car to my home and pick up the free loaner vehicle I had been provided by the dealer's fleet manager. When Bob arrived at my home we discussed future service and I indicated to him that my home was too far from Crestview Cadillac for me to use them for what would be extended warranty service. Bob offered to bring me a free fleet car and pick up my vehicle personally. I recently took advantage of this generous offer with a warranty repair! I also have to commend his dealership for their efforts on my behalf. I would recommend this dealership and Bob Martinelli to others for purchase of a new or used Cadillac. Their service is reminiscent of the old time service of the 50's or 60's that seems to have faded into the past. There was a minor issue with the warranty repair which took a little bit too long. The dealership on its own accord wrote off my portion of the repair work AND a $200 detail job! Thank you to Crestview (Caddy) Cadillac! Their detail shop is excellent too as my car again looks like it is brand new! Denis Robinson, Esq., Winnetka

Robert

8 de may. de 2015

THEY HAVE ALWAYS BEEN VERY NICE TO ME AND HAVE TAKEN GOOD CARE OF MY CAR. I AM A CAR NUT AND MY CAR ALWAYS COMES BACK WITHOUT A FINGER PRINT ON IT.

Monroe

3 de may. de 2015

Body shop repairs and paint, Did not expect such a professional and quality controlled repair.Showroom perfecta Quality. Thanks for not hiring the same bozo manager from a few years back.A total crew of idiots could not see the forest from the trees with high powered binoculars!Had body shop repair & paint on '99 Eldo ETC They knocked it out of the ball park! Excellent repair and paint impeccably black and deep.I commend Katrina and Steve for their diligence on quality control,based on prior repairs in this facility it did not exist at all.I would definitely recommend this bodyshop

John

2 de may. de 2015

Your service was prompt and rapid. I arrived at 4 pm and left at 5 pm for routine oil & lube, tire rotation, car wash. Recalled roof repair part was out of stock and was ordered for me to return when it arrives next week.

Victoria

28 de abr. de 2015

Jd macias our service advisor has been our advisor for 20 years. Excellent and very catering to our needs. Best advisor ever even compared to Our other highend vehicles. We own Porsche, Mercedes and BMW. JD was the reason we kept repurchasing Cadillac Esacalades.

Tony

25 de abr. de 2015

Always a good experience, they always find what is wrong and get it taken care of. Always have for many years

Gary

24 de abr. de 2015

excellent service, deliver on time. Repairs were correctly made at a fair price. Staff is friendly. Transportation back to my office was provided.

Sharyn

24 de abr. de 2015

I was truly pleased with the customer service that I received from my service advisor Edward Delira. He was professional and made sure that all of my service needs were thoroughly completed.

Ryan

24 de abr. de 2015

I received the most thorough, professional, and efficient service when I brought my car in to the service department. My service advisor, Edward Delira, makes my service visits pleasant and very seamless. He is one of the primary reasons why I bring my car to Crestview Cadillac.

Lawrence

23 de abr. de 2015

the staff very helpful as always .J.D., Ginger, The cashier also. I Have no problem recommending Creatview Cadollac to my famly, and people I know.

Barbara

23 de abr. de 2015

No issues, no problems, just good service. Long time customer and will be until I don't drive a caddy anymore.

Veronica

23 de abr. de 2015

I felt that Bob and Julie tried their best to provide me with the best price and deal for the vehicle I truly wanted and they did.

Joseph

23 de abr. de 2015

It is always a pleasure Steve and Jason always take care of my car . I am treated very well .

Rose

22 de abr. de 2015

I went on the Internet and email Eddy Delira for an appointment he returned my email promptly and informed me which car needed service (XTS) when I arrived he approached me immediately and serviced the car

Javier

17 de abr. de 2015

Diana is an excellent sales associate. Very helpful and knowledgeable on the Cadillac Escalade I purchase. Make sure you ask for Diana.

Ramiro

11 de abr. de 2015

You guys need to hire more people like Steve. The other 2 males JD and blonde hair (both heavy set) are always on their cell phone or always in their own not caring. The 10 and the stars are for Steven. If it wasn't for him I would a 2 for at least getting my car back.

Clarence

4 de abr. de 2015

I always feel confident when I bring my car in that I will get outstanding service. J.D. Macias has for the past 15 years been the very professional manager that I feel confident with at your dealership. Many thanks J.D.!

Mona

3 de abr. de 2015

Took my 2012 SRX in for its maintenance. Wait time 1 hr. Everything was great. Very nice service. Service guys were all very polite.

Zeola

25 de mar. de 2015

Wonderful service from JD and staff! Made appointment, coffee and donuts were waiting for me. Service was done quickly-even with a couple of extra things needed. Thank you Crestview!

Patricia

20 de mar. de 2015

I take all 3 of my GM cars here even though the other two are not Cadillac. They always meet or exceed my expectations

Chiung

19 de mar. de 2015

I am very satify this dealer servise, The salesman, Sam Song, has very perfectional knowledge about the car taht i am interesting in. He serviced with full patient and answered all my questions. His sales attitude 100 percent recommand him to my friend whoever want to buy cadillac.

Marlene

20 de feb. de 2015

I was greeted promptly and my request was taken seriously. My car was serviced in a timely fashion. I was very pleased.

Tim

15 de feb. de 2015

The Service Consultants at Crestview always make my visit Easy, Simple and Informitive. They are always willing to accommodate in any way they can.

Lucille

8 de feb. de 2015

crestview cadillac is the only dealer I will take my car for service, Steve is the person to trust for complete care.

Christine

4 de feb. de 2015

I've been a customer at Crestview since 1998. I am never disappointed!!! I am always in good hands, the service dept "rocks"!

Gary

31 de ene. de 2015

Excellent. I drove over four cities and passed over two dealership that's closer to my house just to come to Crestview for my service. From day one when I brought the car, Crestview has never disappointed me.

Virgil

28 de ene. de 2015

I have been completely satisfied with my dealings with Crestview since the car was purchased. I can't imagine going anywhere else.Millie Farnsworth

Earlen

22 de ene. de 2015

We had a recall problem with our CTS and it was taken care of quickly and Steve provided information on our other car which had recall items too. Also replaced battery on my key remote. Very good to deal with Steve and his repair crew.

Tamara

19 de ene. de 2015

My service rep is Steve Steinbacher and I could not be more pleased with him. He always gives 110% and makes sure that bringing my Cadillac SRX to Crestview for service is a well taken care of experience.

Jeanette

18 de ene. de 2015

Ted and Sam went above and beyond my expectation. So thrilled with everything from the ordering to the delivery. My Escalade is amazing..... :-))

Esther

16 de ene. de 2015

Once again, I take my beautiful and great 2013 CTS to Crestview Cadillac with full confidence that it will be service by high level professional, lead and guided by Eddie Delira.I leave knowing what service was provided and why it was needed.

Gene

12 de ene. de 2015

I made an appointment for 1/8/2015 8.30 am. I was at the service department at 8.20am. The loaner car I was promised was not ready. They kept telling me will be ready in a few minutes. It was not. I had to be in Downtown Los Angeles at 9.30 so I left and to to come the next day to leave my car for service. To me, that was not acceptable.

Joseph

7 de ene. de 2015

ALL IS WELL THE SERVICE TEAM IS GREAT AND EFFICIENT STEVE AND JASON ALONG WITH THE ENTIRE TEAM ALWAYS TAKE CARE OF US

Kenneth

24 de dic. de 2014

I liked the sales department when I purchased my car, but from passed experiences I do not always deal with a dealership service dept. I will say that I have been very pleased with how the service dept functions and glad to be here! The service is great!

Michael

13 de dic. de 2014

They knew I was in a hurry and accommodated me completely. I greatly appreciate being treated like a VIP!!!! Thank you very much! !!

Elizabeth

10 de dic. de 2014

Over the years, I've gotten to know some of the staff, mechanics and service managers. I have always been taken care of in a professional manner. Kudos. My service manager this time was Steve, as Wayne Bristol (my longtime go-to-guy) is unfortunately on sick leave. Steve was great. Pass it along, please.Bohdan Fedusiw

John

8 de dic. de 2014

My regular service tech was out the day I came in. I have been using Wayne for years now and really like him. JD was on duty and helped me with my needs. He also was great to work with and a comfort to know that I have a great backup if I need it!

Victoria

5 de dic. de 2014

Your service rep Eddie was very helpful and accomadating he was ready with. Loan car when they. Said my srx would not be ready all n all service has been great every time I've had to take my car in for service thank you

Gloria

4 de dic. de 2014

The service writer and cashiers were both very nice! I was very impressed as I've always been when I've visited your dealership. I will definitely look to Crestview when it's time for a new car.

Rose

3 de dic. de 2014

Everything was great Eddy Delira is a great service rep. He was waiting for me and the recall service took 25 min. I was very pleased.

Shoebox5t5

27 de nov. de 2014

Sam Sung is a very personable gentleman, who helped me and my wife to better understand the features of the vehicle we chose to acquire. Your Finance Manager, Peter, likewise was very professional and provided easily understood explanations to our questions. His suggestions regarding a lease option vs. purchase gave us better insight on how to improve cash-flow issues. Job well done by all... now we'll wait to see how your Service Dept performs in the future.

Carol

27 de nov. de 2014

I was in and out in the time frame that I was told when I made my appointment. I appreciate that! Thank You

Omar

26 de nov. de 2014

Crestview Cadillac did an awesome job! Jd does exemplary work. This Cadillac dealer ship offers great service and is always attentive.

Cosmo

19 de nov. de 2014

Prior to my visit to Crestview on Monday, I took my car to a different Cadillac dealership on Saturday, because Crestview is not open on Saturdays. The other dealership provided me with an estimate of repairs that included many items that were not in need of repair. I was honest with the Crestview consultant and even provided him with the recommendations and estimate of repairs given to me by the other Cadillac dealership. The Crestview consultant was very honest and provided recommendations of needed repairs and advised other items did not need to be repaired. Crestview saved me more than $2,000 over what the other Cadillac dealership had estimated. I appreciate the fact that he was straighforward with me and has earned my loyalty.

William

14 de nov. de 2014

I made an appt for the recall on the toe ring. They took me in right away even though I was a little early. They finished within the time they said they would and even checked my tire pressure and washed the car - excellent!

Voncella

11 de nov. de 2014

I HAVE BEEN A CRESTVIEW CUSTOMER FOR ABOUT 30 YEARS AND J. D. MACIAS HAS BEEN MY SERVICE CONSULTANT FOR THE MAJORITY OF THOSE YEARS.

Juan

7 de nov. de 2014

Great service. My car had to stay overnight (recall-key knob replacement, changed all tires, checkpoint inspection) so I got a loner, which was a lovely CTS 2014. Everyone showed courtesy and made feel very confident.

Russell

6 de nov. de 2014

I had a dead battery in the morning, so I had no appointment at Crestview. I just drove in. They were very busy but I was still out in 1 1/2 hours. Amazing. Thank you Steve.

Anthony

1 de nov. de 2014

Service was about as expected. The only negative was in check out. I have a hearing difficulty & was sitting all the time in the waiting area. Apparently I was called from the cashier's area & could not hear them. I would benefit older clientele like me if they would walk closer to the wait area. I finally noticed after about an hour that my car was ready to go. Otherwise this was a pleasant visit.

Debra

27 de oct. de 2014

I love Crestview Cadillac and live over 105 miles away now but still came back to the dealership I know. John Jarrosiak was an exceptional salesperson and Beverly Harmon, Finance Manager, were professional and knowledgeable about the car that I wanted and the specific pricing and leasing requirements I preferred. They should be commended for their superior performance!! This is the 6th Cadillac that I have owned. Steve in service is also great!!

Kevin

23 de oct. de 2014

This purchase is my third Cadillac in a row (also from the same person, Ms. Diaz). Crestview Cadillac is still the king.

Stephen

10 de oct. de 2014

Hands down the best dealership service department I have ever visited in the past 20+ years. For the past 4 years the personal attention and professionalism I've received from JD Macias is second to none and is what keeps me coming back.Sincerely,Steve Workman

Joe

9 de oct. de 2014

Sam,was a great influence in our final decision to purchase Cadillac Escalade , in your dealership.He was very accomodating and understanding in what we specifically wanted in our car.He quoted us a reasonable price compared to other dealers we have scouted around.The place is clean and the staffs are nice. Beverly, also gave us a nice suggestion about our loan with our credit union. The manager took time to greet us when we picked the car up.Overall, it was a pleasant experience.

Rosa

9 de oct. de 2014

Very friendly and easy to talk to. The greeters are a nice touch.Very accommodating in helping to resolve my lack of knowledge concerting the features of my beautiful car. Thank you Ginger

Gerald

8 de oct. de 2014

We have been shopping for a new Escalade ESV for over a month. We talked to about 8 different dealers including our local dealership in Bakersfield and it was very difficult from finding what we were looking for and financing that would work for us. Finally I found Crestview and was fortunate to contact Sam Sung. He found what we were looking for within about a week! Since we live a few hours away I was able to do everything over the phone. Sam put me in touch with Beverly the finance manager and I could not believe how easy they made the whole process. We have been shopping other dealerships and by far Beverly got is the best financing out of them all with exactly what we were looking for. I am extremely impressed with the service and respect we received from Sam and Beverly. This was the easiest and most positive experience we have ever had purchasing a car. Thank you so much!

Roger

7 de ago. de 2014

I called at 9:00 am and was able to bring my car in at 11:00 am the same day. Steve was great. Everything about the service experience at Crestview is very streamlined and customer friendly.

William

7 de ago. de 2014

Ginger Diaz is the best sales person we have ever had when purchasing a vehicle. Ginger Diaz is the reason why we come back to Crestview Cadillac over and over again.Beverly in your Finance Department is great! She makes the paperwork part of the car buying process easy and enjoyable. You have the best two employees possible in Ginger and Beverly. Because of them, we will be back again when we need to change vehicles.

Eric

7 de ago. de 2014

Out of the 4 times I have been to your service department, I have only been able to get a loaner vehicle 1 time. This is an inconvenience that I NEVER experienced with my Mercedes dealer/service. Service department is good, however if you are competing with other luxury brands, Cadillac still has a way to go in the atmosphere and customer experience that your European counterparts provide. Finally, why is the service department closed on Saturday? People have to work and the inconvenience of not have loaner vehicles available on a weekday combined with not being opened on Saturday (when it is not as much of an issue to have a loaner) is lacking in customer care. I like the vehicle (even though it has had a recall and a part fail in the 1st year of ownership) but overall the experience combined with ownership and service experience is not up to par with other luxury brands. Something to consider when it is time to replace my Cadillac.

Byran

5 de ago. de 2014

Everyone I encountered was pleasant and informative. A salesman took time out and went over some operations of the vehicle that I did not understand. It was a good day and it all started at Crestview Cadillac.

Michael

1 de ago. de 2014

Juli Johnson is the most knowledgable and helpful sales person I have ever had the pleasure to do business with. I left the Cadillac family for two years and went to Audi but realized its not just the vehicle that counts but the owning experience created by the dealership. Crestview with its management and service team provide a secure and wanted feeling that makes it special. Good job guys.

Ken

31 de jul. de 2014

Peter was a pleasure to deal with and didn't cut any corners helping me out. Everyone else that helped me at Crestview was courteous and attentive to my needs and concerns as well. I would recommend Cadillac and Crestview wholeheartedly.

Martie

30 de jul. de 2014

Service personnel super, especially Wayne who takes VERY good care of me. All personnel seem very caring and are pleasant, friendly and efficient.

Esther

27 de jul. de 2014

There is a professional team at every position who are committed to the highest level of service. I had the honor to take my 2003 CTS for the prescribe oil change, rotation of tires, inspections of tire check and filled the tires to the require level and a free 27 point inspection.It was all completed promptly. Waiting area was clean, great TV receptions, delicious coffee, donuts bottled water were available. All personnel that I encounter were very helpful and friendly. My lead team is led by Eddie Delira who I trust and respect. Chris Keller( I trust and respect, too) and Eddie are always willing to assist my understanding of the "How To" of any function that I still can't use successful i.e. making a phone call while on the road. I now know how to do it because they took the time to re-teach.My real concern is the fact the Safety Recall Ignition Switch Replacement parts are NOT Available.

Ernest

21 de jul. de 2014

As always, felt treated like a V. I. P. Steve in service was very helpful and professional. The shuttle driver Luhanna is the best.

William

9 de jul. de 2014

My service rep (Steve) is always very helpful and courteous. I was givedn promp attention and my car ready right on time.

Michael

8 de jul. de 2014

Wayne in the service department is the best customer service person i have ever dealt with in the auto service business.

Shirley

26 de jun. de 2014

I have dealt with Crestview Cadillac since 1988 and will continue to do so. Service is above expectation. My Service Rep is Wayne Bristol and I can't say enough good things about him. Always polite and I love the way he comes in the waiting room with a smile to tell me my car needs something else done to it. Very professional.

Maria

23 de jun. de 2014

very attentive to questions regarding issues on warrranty. issues resolved in a very timely manner. in fact the leather on my seats are being replaced today after my husband pointed the problem during routine service. we are very pleased on how you handle and resolve minor issues

Robert

20 de jun. de 2014

Since I live about 25 miles from the dealership, my sales rep who lives close to me traded cars for the day. Eveything went perfectly.

Willard

19 de jun. de 2014

I had one small issue during my last visit for service, moulding on front end of car damaged, replaced by service department after return visit otherwise everything all good. used extra gas for return visit.

Steven

18 de jun. de 2014

Would you please send me the caps that go on tire valves? 3 are missing. I live too far to just stop by.Thank you!

Vincent

8 de jun. de 2014

great customer service and highly recommend to friend and family. Joline is a great person. She helped me lots in purchasing my 2014 Cadillac SRX.

John

7 de jun. de 2014

There was a problem with the V license plate frame screw caps they couldn't do it . so i brought it home and did it myself . they had the clips on backwards [ but at least they really really tried (which i appreciate)] also wanted some clear put on a paint chip . looks like that wasn't done. Everything else was A ++ including air bag repair and rental. ps - Car was very dusty would have appreciated a courtesy wash .

Robert

6 de jun. de 2014

first time in many years of car buying that the company ever checked back after the sale to see if how the car was. very good and great PR

Anish

6 de jun. de 2014

Eddie is the man.. Thanks for making it nice and easy... I know we had a few hiccups with forgetting random stuff. But thanks anyways!

Richard

6 de jun. de 2014

There's never any confusion or delay at your Service Department. They know what you need and deliver it - quickly

Alice Lee

4 de jun. de 2014

My husband and I bought a 2014 Cadillac SRX from Crest view Cadillac in west Covina. My salesperson Sam Sung helped us find a beautiful white color SRX. He is very patient, knowledge and professional... It was a pleasure to do business with him and Sam sent us a very touching, warming calendar and just received a birthday card last week. Very happy and like the new car very much. Of course will referral friends to this dealership.

Darcy

4 de jun. de 2014

My experience was haggle and stress free! My salesmen Steve Steinbacher and the Assistant Manager Chris were "Simply the Best"!

Georgia

4 de jun. de 2014

I had made an appointment and was served right away. I waited and needed to get to a class and made it fine.

Fatima

3 de jun. de 2014

The salesperson diana sanchez; was great making the purchasing of a car a great one, even with two kids their for the deal , diana went over and beyong to make us comfortable, will defenately reccomend.

Monica

2 de jun. de 2014

My sales representative Sam Sung was Excellent. I had been shopping a few different vehicles with other dealers and he was by far the most thorough and helpful sales person I encountered. He made all the difference in my final decision. Also Beverly in the finance department was very pleasant, quick and efficient to work with. I am very satisfied with my experience and will definitely recommend Crestview to friends and family. Thank you!

Jesse

2 de jun. de 2014

I was pressed for time and they were very gracious in accommodating me and I was very pleased for that.

Shafique

31 de may. de 2014

Excellent service. Steve Steinbacher is outstanding. I also enjoy a cup of coffee and a donut in the morning, a nice car wash. For a many years I have been coming to Crestview Cadillac and very satisfied overall, would not think of going anyplace else.

Laura

31 de may. de 2014

Have only had my vehicle for over a month and my CD player stopped working. Took vehicle in and Wayne handled. Was very happy that Wayne was proactive and suggested taking care of a couple other things while they had vehicle. All in working order now.

David

27 de may. de 2014

I have purchased 10 Cadillac's from Crestview. I have always found the Sales and Service team extremely professional I would highly recommend Crestview Cadillac to anyone who is looking for a Cadillac.

Charlotte

26 de may. de 2014

Everything was excellent except for the seating in the lounge.My opinion of course, but the lounge chairs only came up to mid back which I found very uncomfortable. Hope that was not the plan. Other wise, everyone was very professional and thoughtful.

Voncella

25 de may. de 2014

I always get good service. J. D has been my service consultant for many years and he really takes care of me.

Norma

23 de may. de 2014

I made a last minute appointment for an oil change and although they were very busy it was done in a very timely manner. They have a very hard working team. Excellent!

Patricia

22 de may. de 2014

My only regret is that I did not find out the length of time required for the services performed. This is my error, not yours. I brought the car in at approximately 10:30 am and did not leave until 1:15 . I think I read every one of your People Mags!

Sherry

18 de may. de 2014

My experience was excellent. I really appreciate how J.D time out going to explain what's going on with my car .

Loretta

16 de may. de 2014

I know I can always count on Wayne Bristol to take personal care of my CTS. He is professional, courteous and conscientious.

Christine

14 de may. de 2014

I have "never" received sub-par treatment at Crestview!!! They always treat me like I'm their favorite customer ... which I'm sure I am. LOL!!!

Richard

14 de may. de 2014

NO PRESSURE, VERY INFORMATIVE, THEY WERE ABLE TO ANSWER MY QUESTIONS , OTHER DEALERSHIPS WERE NOTTHEY TOOK THE TIME TO MAKE IT A PLEASANT EXPERIENCEIT WAS WORTH THE LONGER DRIVE, LOVE MY CAR

Gwenndolynne

12 de may. de 2014

The service team are the best! They are friendly, courteous and very helpful. Especially Wayne and Eddie! This team keeps my dream car looking good and running good. I would recommend Crestview to anyone who wants to ride in class!

David

12 de may. de 2014

Sam Sung is the absolute best. I can't say enough. Very professional and accommodating. Went out of his way to help make the deal happen and deliver the car. I have and will continue to recommend him and Crestview to all of my friends and colleagues. I could have saved hours of driving time by obtaining a car from a Cadillac dealer closer to my home. But because of Sam and the team's service, I will continue to only buy/lease from Crestview.

Mercedes

8 de may. de 2014

I am always treated well at Crestview Cadillac! Steve in service always greats me as an old friend and Joline, she sold me my car, which I love! I can't say enough about her! My car is in great condition because of Cadillac!

Jean

6 de may. de 2014

My service visit was quick and easy. The wait time was very reasonable and I loved the complimentary car wash!

Danny

6 de may. de 2014

Chris is very knowledgeable and friendly, willing to work with me on the pricing of the vehicle. The dealership looks great and stuff are friendly. The only exception was the manager Peter and I felt can be more friendly towards his customers as I did't like his attitude while we were negotiating on the phone.

Celia

6 de may. de 2014

Steve Steinbacher, of course, is always wonderful!!! I had the pleasure of meeting Paul the Service Manager as well and he too was very helpful and accommodating. I had a very wonderful experience this time as I do the others!!! I appreciate all the hard work that is applied to making sure my experience is a good one!

Shawn

5 de may. de 2014

The service department was very efficient. I had an important meeting and they got me in and out with in ten minutes. Also, upon my return of my loaner car. Because i was stuck in traffic, the staff was kind enough to wait for me extra 10 minutes and made sure everything was fine with my car.

John

2 de may. de 2014

Service was excellent. Met me at the appointing time, took the Escalade in then and had a comfortable wait in the waiting room. Escalade was returned serviced and washed. Enjoyable.

Rose

2 de may. de 2014

It is always a pleasure to take my cars to be serviced at Crestview because of Eddy Delira and Wayne Bristol they are the reason I return

Ruth

1 de may. de 2014

Thank you so much Steve, Celese, Lisa and a special thanks for the ride LoWana!! I appreciate the outstanding customer service at Crestview and a great experience!!!

John

30 de abr. de 2014

Wayne always takes care of me, he's considerate, takes into account of what i'm involved in and how the situation impacts me. i appreciate this because he's not just worried about getting the service done but rather how it fits into my current situation and is very accommodating. I've not had much interaction with Crestview beyond Wayne but I will tell you he is the single reason I come back and will continue to, he is the difference maker.

Frank

30 de abr. de 2014

i did not expect the service that i got. All i wanted was my remotes check and i got more you guys did good!!!!!

Laura

29 de abr. de 2014

Peter Lee, my salesman was very patient, helpful and humorous. He has been very responsive to any follow-up questions I have had. Beverly in finance department was also very nice and knowledgeable.

Reginald

29 de abr. de 2014

Believe the staff at Crestview Cadillac are very professional in conduct, attitude, and service in making customers feel right at home and that our automobiles are in good hands with their expert service providers. Since purchasing my 2011 Cadillac, I'm always all to happy telling people where to go to buy their next automobile which "should be" a Cadillac; and if they don't believe me, than buy and try one for themselves, and I believe, they'll agree.

John

27 de abr. de 2014

Absolutely great car buying experience. Bought a new SRX yesterday at Crestview Cadillac from Chris Ferren and John Jarosiak who were both fantastic to work with. I drove all the was from Glendale to make this purchase even though there are closer dealerships because I know Chris and John's customer service level exceeds all of the other dealerships. I got a great deal and the best service possible. Another sales person JoJo also assisted and was also amazing. At Crestview they work as a Team and made my wife and I feel very special. This is my third Cadillac and would definitely refer Crestview and especially Chris Ferren and John Jarosiak!

Frank

26 de abr. de 2014

Have been dealing with Crestview for about 10 years, and it very surprising that Crestview does not have a Frequent Customer Appreciation Program, such as offering actual discounts for services performed. Absolutely nothing! Very disappointing, especially after one has spent thousands of dollars for services on my 2003 Cadillac CTS over the past ten years.

Robinson

26 de abr. de 2014

JD Macias is always doing an excellent job. He must be one of your best employees. I have been a customer over 30 years.Robinson Sirkegian

Kelly

25 de abr. de 2014

Thank you so much for your help and addressing my concerns, when at Mark Christopher they made me feel like I was making up things and not willing to help, but all members of your staff was excellent, the service person JD even took me back to have one of the guys show me how to use the rack in the back of the SRX.. Hats off to all of you..

Esther

25 de abr. de 2014

Eddie Delira listens to my concern. He quickly took the car to the specialist, It was determined that the sensor on the car seat was faulty. The part was ordered. The timeline was very brief before the part arrived. Eddie called to inform that the part had arrived. I was informed that it may take up to more than two hours to replaced the faulty part and Eddie had a rental car ready for me. I choose to wait for the car. I was on the road fully satisfied in 1 1/2 hours. It has been a week since the part was replaced and all is well. It was a pleasure to wait in a very comfortable waiting room with friendly employees smiling and greeting as I waited. Eddie is a man of his word. He values me as a customer and listens carefully to my needs. Always ready to give information and details of the need I share.Please note that I am a Crestview customer because I followed Eddie and Chris from their previous location-Bewely Allan.36+

Cesar

25 de abr. de 2014

I had my Cadillac CTS coupe for only three days and the driver rear tire popped. The dealership went and pick up my car and put a new tire for me. Since the tire had warranty. I was not charged a cent. I was extremely happy.

Denise

24 de abr. de 2014

Wayne Bristol is very professional service personal at Crestview Cadillac He is super helpful and he always puts my mind at ease knowing he'll make sure that everything is precisely and taking care . Thank You Wayne!!!

Henry

24 de abr. de 2014

I felt that your dealership is excellent. Took my car to be serviced an within one hour I was out of there and with a washed car. Thank you! Please keep up the good work.

Raymond

23 de abr. de 2014

I had a great experience shopping for my Cadillac. The sales team were on point. Sean Wu was great answering all my questions and solving all my DMV issues. Thank you Crestview Cadillac!

Robert

23 de abr. de 2014

The in field service rep came on time and was able to get me started after my battery went dead. Gave me proper advice and I have had no problems since. He was very friendly and extremely helpful.

Lyco

23 de abr. de 2014

GREAT EXPERIENCE. JULIE WAS EXTREMLY HELPFUL IN GIVING ME THE NUMBERS UPFRONT. CHRIS WAS VERY INFORMATIVE WHEN WE WENT THE PAPERWORK. WOULD DEFINITELY RECOMMEND TO FAMILY AND FRIENDS.

Shaun

21 de abr. de 2014

I called on Friday morning to see if I could get my car in for an oil change while I waited. Steve was very helpful and had a wonderful "can-do" attitude and told me it could be done. Everything went smoothly and professionally. Great job!

Stanley

18 de abr. de 2014

Crestview personal always willing to help with any answers on questions about service issues or somebody promptly gets back with answers.

Hector

16 de abr. de 2014

The sales representative, Mr. Tee, was very patient and attentive to our needs and was very thorough answering all our questions. He was so helpful and made this usually uncomfortable process, a pleasant event for us! We changed our minds and test drove several cars before deciding on one. Mr. Tee was always willing to show us any vehicle we liked. After test driving Acuras, Hondas, and Subarus, we just fell in love with our new SRX!!! Never imagined we'd ever drive one home!!!

George

15 de abr. de 2014

Dropped the XLR off for tune up and oil change. Picked up couple hours later and it was washed and ready to go.

Kay

12 de abr. de 2014

Wayne takes good care of my car. Explains what is needed and when. If needed I am put in a loaner car so I am not inconvienced.

Marlene

11 de abr. de 2014

This dealership is beautiful, clean, friendly and my car is well serviced and the service is done quickly. I call JD and make an appointment and my care taken immediately upon arrival. I feel like a queen!

Antoinette

10 de abr. de 2014

This i my second vehicle leased from Crestview. My experience since 2011 has been extremely satisfying. I have been treated like I'm special and they are willing to make what ever accommodations I need to receive service. I feel very comfident and safe in my car. They let me know when service is required and email me that service is due before I get the notification from OnStar. Love them!!

Roger

9 de abr. de 2014

Please give Steve and Wayne raises. Please give Lisa and her sidekick raises. As usual, service with Steve and Wayne was ovefr the top and Lisa, as always, has ready explanations for my service bill. As long as Cadillac makes models with motors in front connected to the rear wheels I will be a Customer. BTW - which bright spark has decided to ditch the Cadillac Wreath as I have noticed in the car mags? Trying to make the Cadillac shield look more like the Chevrolet shield?

Tommy

9 de abr. de 2014

Customer service is obviously the primary goal of Crestview Cadillac. Sales and Service has never failed to go beyond what is expected. From the moment of my arrival to my departure everyone goes out of their way to ensure my complete satisfaction.

Larry

7 de abr. de 2014

The assistance provided by the service technician, Wayne Bristol, was superb. He is totally professional and extremely pleasant. A very nice experience.

Cesar

7 de abr. de 2014

I was very happy with John he was very helpful, informative, and patient with me during the entire sales process. I was able to get finance for the 2014 CTS coupe. Beverly was able to get me the monthly price I was looking for. I am 100% satisfied with my purchase and with John, and Beverly for helping me get into my new car.

Bonnie

6 de abr. de 2014

I just had my car in for major warranty work - then the next week it had another problem. I couldn't drive it. So, I had it towed to Crestview on a Saturday morning. I had to get a loaner so I could go to work.The floor manager wasn't very helpful but arranged to call Enterprise rental car for me.However, my sales representative, Ginger Diaz, and Accounting Gruru, Beverly, saw me and immediately said they would find a car for me to drive and that I didn't need to pay for a rental.These ladies went above and beyond being helpful. They saved me. I'm positioning my credit so I can buy a new ATS within the next few months. Of course, I will go straight to Ginger Diaz and Crestview Cadillac.

Trung

5 de abr. de 2014

Julie and Peter were giving me the most customer experience ever. They even delivered the car to my house. I would recommend them to all my friends and family.

Murray

4 de abr. de 2014

came in after lunch, Steve wrote up service sheet, had work done, and out by 4:30 pm. Time included telling me about old recall notice that I was not notified about, and some issues they see that will need future attention and estimated costs. THANKS

Ann

4 de abr. de 2014

I DEAL WITH WAYNE BRISTOL AND HE IS ALWAYS VERY HELPFUL AND KEEPS ME INFORMED AS TO WHAT I NEED TO HAVE REPAIRED

Celia

3 de abr. de 2014

Steve Steinbaucher is a wonderful Service Advisor!!! It is because of him that we bring our vehicle to Crestview Cadillac!

Laura

3 de abr. de 2014

Thank you to David (tires) and Steve (service) for always being so friendly and making my visits so easy. Bob Martinelli from sales even took the time to check in with me and catch up! Crestview always makes me feel welcome. Thanks again

Earlen

2 de abr. de 2014

Took my wife's car in for servicing and asked them to also check on what my car needed. They quickly and efficiently service my wife's car and advised me that my car needed no servicing at this time but offered to wash my car. Not only were they honest but offered a service that was free. Makes me feel good about their integrity.

Gary

2 de abr. de 2014

A very professional service department, a nice new waiting room, car was service at a timely manner and returned clean!! which is always a plus, also tried to purchase another automobile from crestview

Jerry and Veronica Torres

30 de mar. de 2014

We first met Mr.Sam Sung at Bewley Allen Cadillac in Alhambra. What impressed us was that he was not pushy . He was patient with us when returning our leased vehicle. As we decided to lease another vehicle,He went above and beyond trying to get us the specific features we were looking for. When the lease expired, we again had contact with Mr. Sung at Crestview Cadillac. We decided to purchase the vehicle and he assisted us with the buying process. Our experience with him was excellent. We would not hesitate to refer him to family and friends.

Melissa

28 de mar. de 2014

My sales consultant, Joline was friendly, helpful, and easy going. She made the sale process as easy and smooth as possible. I would definitely come back to purchase another vehicle from Crestview Cadillac!

Loretta

28 de mar. de 2014

Wayne is so nice and professional. I always know that things that need attention on my CTS will be taken care of by Wayne.

David

27 de mar. de 2014

Experience at Crestview is great, is also reason why we are return customer and bought 2 more cars from them, and many thanks and everything to Joline for helping us and taking the time to find the right car for us, A+++ to Crestview overall, thanks also to Peter for working with us also, we do appreciate everything Crestview has done.

Robert

27 de mar. de 2014

EVERYTHING WENT AS WELL AS EXPECTED. I ONLY WISH THEY HAD MORE LOANER CARS, SO I COULD BRING THE CAR IN WHEN I WANT, RATHER THAN WAITING A WEEK OR LONGER.

YongMing Lian

25 de mar. de 2014

by yongming Lian from Diamond Bar, CA | March 22, 2014 I lease two SRX from Sam Sung at Crestview Cadillac dealer. He is good sales person and provide best service, and he helped me for all the service come to my house pick up the car and drop back to me after service, He answer all my questions when ever I call he is right there for me. I can ask him some questions about my car any time and anywhere. It's very convenient and good relationship. I like my experience shopping there and don't need to worry about my car have any problems. I am very appreciative his excellent service to me. I'm luck to meet him because his professional. thanks. and I will tell all my friends about Crestview Cadillac.

Bonnie

22 de mar. de 2014

I was given a beautiful SRX to drive while my car was being repaired. The work was under warranty. My consusltant called to keep me advised of progress.

yongming Lian

22 de mar. de 2014

I leaves a new car from the dealer twice. He is good at service, and also very good service at after I leaves the car, I can ask him some questions about my car any time and anywhere. It's very convenient and good relationship. I like the nice experience and don't need to worry about my car have any problems. I am very appreciative his excellent service to me. I'm luck to meet him because his professional. thanks.

Lawrence

22 de mar. de 2014

Diana Sanchez, my sales consultant, was friendly, helpful, cooperative, responsive, and accommodating. She made the process as easy and smooth as possible. She answered my questions in a timely fashion and even delivered the car to my home, went through its functions with me, and picked up my father's lease return. She also helped me get the deal I wanted. I couldn't have asked for more.

Patricia

21 de mar. de 2014

I called the evening before my visit and spoke to Eddie. He was patient and very helpful. I was first inline the next morning and AJ?, AP? (sorry I can't remembers his name) was the person who helped me. He was friendly, patient and had my car serviced quickly. (I told him that I was taking my grandson to breakfast and He had me on my way within the hour.) My friends think I am silly to drive all the way to West Covina from Glendale to have Crestview service my car. I wouldn't have any other dealer service it! Everyone that morning was friendly, helpful and courteous. THANK YOU, CRESTVIEW SERVICE DEPT.! U R all awesome! Thanx for the water and donuts too! Yum yum!

George

19 de mar. de 2014

I bought my Escalade ESV from them in 2010. I live in Newport but I have been serviced my car there for 4 years. Because of the guy Sam Sung! He is a such good salesman you can trust whom not only sells the car to you but also takes care of your service. And he always tells you the truth!

NICOLE

19 de mar. de 2014

SAM IS MY SALESMAN FOR THE CADILLAC FROM WEST COVINA. HE'S SUPER NICE AND BE PATIENT TO HELP ME TO GET THE RIGHT PRICE AND GREAT SERVICE. EVERYONE SHOULD LOOK FOR HIM IN THE CADILLAC DEALERSHIP.

William

17 de mar. de 2014

My sales person Diana Sanchez was very friendly and knowledgeable. She took the time to show me various cars and available options for me to decide with no pressure. I am very satisfied with both my car and my time spent at the dealership with Diana.

Guadalupe

17 de mar. de 2014

All the employees, especially Peter Tee and Beverly, were extremely helpful. They made our shopping experience very easy. They truly exemplified the meaning of excellent customer service.

Tommy

12 de mar. de 2014

This is my first time at your dealership and Wayne from the Service Department made it a pleasant and wonderful experience. I would come back again.

William

28 de feb. de 2014

I have a deep trust in Steve in the service department. I bought myyear old CAD in 1995 and Crestview has serviced my car over all of these years.

Gerald

28 de feb. de 2014

The problem with the transmission on my SRX was rather subjective but your team of service personnel attacked the problem non the less. After many test drives, problem was confirmed and corrected and to my complete satisfaction.

Charles

28 de feb. de 2014

Charles J Keeney passed away last April, but I did not worry about my car, I just asked for Steve Steinbacher and I knew that he would service my car just as he had always done for my husband. Shirley Keeney

Samir

27 de feb. de 2014

pleasant as always, especially Ginger Dias and Beverly Harmon. I also have to mention the service staff particularly JD for their service throughout the years.

Yesenia

25 de feb. de 2014

Always a pleasure to take my car in for service. Attendants are always polite and friendly. JD was very helpful and accommodating. He followed up the following day after I picked up my vehicle with a phone call. I've taken my car in to Renick in Fullerton once and because I wasn't pleased with their customer service I tried Crestview and have been returning for three years.

Laura

20 de feb. de 2014

I always love seeing the friendly faces in the service department. A special thank you to Steve, JD, and David who always go above and beyond for me.

Louis

19 de feb. de 2014

I have been dealing with Julie Johnson, Peter Mark, and Ted Hwang since 2005. This is my third CTS from them in that time and I would not be driving 105 miles, and 42 mile, respectively if it wasn't for the great service rendered me by your staff. I will continue to use your dealership in the future as well as recommending you to others as I have in the Past. Thank you for the outstanding experience.

Mark

19 de feb. de 2014

I had no problems with my experience at Crestview Cadillac.Everyone was very professional. Thank you for the great service! Thanks, Mark Cattell.

Pam

17 de feb. de 2014

Always very satisfied with Wayne Bristol at Crestview Cadillac. Friendly and dependable. We take our SRX and CTS-V Coupe just to Wayne!

Donna

15 de feb. de 2014

John Jarrosiak went out of his way! It was a stress free buying experience. No high pressure sales from him thank goodness. I knew what I wanted and that's exactly what I purchased with no underhanded pressure from him. There are closer dealers in my area, but I would most definitely drive out of my way to purchase through John J. again for any future car purchases!

Ernest

12 de feb. de 2014

Always a pleasant experience being in Crestview. Wayne is my service adviser, a great professional. Got a ride home from Luanna, a very nice young lady.Have referred many people to your dealership

Tommy

12 de feb. de 2014

Once again everyone I dealt with provided service beyond what I expected. J.D. and Sam Sung both truly were concerned for my satisfaction and that I was provided with the best service possible. They and everyone at the dealership continue to go the extra mile for customers.

Troy

11 de feb. de 2014

Took my car to get an oil change. Got a call two hours later stating my car was ready for pickup up. When I got there I had to wait another 25 min for a car wash. Make sure the car is completely ready before calling the customer for pickup.

Denise

6 de feb. de 2014

Wayne and Eddie were so helpful and courteous. They are a true asset to the Crestview service department. This dealership is a first class operation!

Dorothy

6 de feb. de 2014

My service man, Steve Steinbacher is excellent. Have used him in the 30 or more years we have been doing business with Crestview LaVerne, CA

Nicolette

5 de feb. de 2014

Crestview Cadillac GM Ted Chen and salesperson Julie Johnson were so courteous, knowledgeable and very helpful. I felt they worked hard to make my dream of leasing the SRX I wanted come true! I will pass on the word that Crestview Cadillac is the place to go for the best service and deal around!

Krista

4 de feb. de 2014

I am very pleased with my experience. John Jarrosiak was very professional and attentive. I couldn't have asked for anything better!

Michael

3 de feb. de 2014

I have mentioned this in my past visits as well but it bears repeating. Customer service is the difference maker in my opinion, and Crestview gets it right. Wayne Bristol is an excellent representative and makes the process painless.

Marla

29 de ene. de 2014

I have always been pleased by the service provided by Wayne Bristol and Crestview Cadillac. I would not do business with any other Cadillac Dealer. By the way, we love the Escalade purchased in 2007. Waiting to see the new model.

Sally

28 de ene. de 2014

As usual, my experience at Crestview was awesome! Wayne Bristol always takes good care of me and takes the time to explain to me the work that is being completed on my SRX before it's done. I don't go anywhere else!!

David

27 de ene. de 2014

Service Representative, JD Mecias has always done an excellent job. He is extremely professional and provided excellent customer service. I would highly recommend Crestview Cadillac to anyone.

Roger

26 de ene. de 2014

Last visit was no different from all of my previus service visits ... simply perfect. Other than continuing to fill out these surveys ...Please give Steve Steinbacher a raise.

Clarence

26 de ene. de 2014

Steve in service was great and did all that he could to help me. There was a problem with something the tech did to my car and it caused more to have to be done Steve kelp me informed and did a great job. the issue with the tech is why i did not give 5 stars. but Steve i would give 5 plus some . the issue was repaired and all was taken care of with out any problem .

Alan

23 de ene. de 2014

all the employees at Crestview when out of there way to make my experience as painless as possible will go back again and recommend this dealership to all my friends thank you Cresview

Walter

23 de ene. de 2014

We loved the care, the time they spent making sure we understood everything, peter Tee the greatest the Finance manager none better all around professionals represents GM very well.

Sophia

23 de ene. de 2014

Ted Huang and Sam Song were very helpful. They made the purchase so smooth that I don't have to worry about anything.They are both so professional and are the best sales team I ever seen.

Kelly

6 de ene. de 2014

John Jarrosiak (Sales) and Beverly Harmon (Finance) were extremely professional and very knowledgable of the vehicles that interested me and my wife. Their combined efforts made the whole process a wonderful experience.Thank you!

Jack

28 de dic. de 2013

it was Christmaseve and your service department closed at noon & i didn't get there untill about 2:00 p.m. a gentleman named peter tee came out to see what i needed. i told him that i had a dead battery,and he apologized and he said he was sorry that they were closed. he gave me a card for roadside service. i called mr. glen hammond an he found that i was still in warranty,and came out and installed a new battery in less than an hour. great service. thank you very much

Rose

27 de dic. de 2013

They have always been kind and respectful to me and always have my car ready when they say it will be done. Eddy Delira is the best service tech they have.

Gustavo

27 de dic. de 2013

Joline and Beverly! We can't thank you enough for all the hard work and effort that you put forth in helping us find the perfect vehicle for our family. You gave us the opportunity to purchase my wife's dream SRX and we will only continue to send people your way. Your genuine heart and passion for helping people will pay off for you in life. You weren't the "typical car sales person" and that's why we choose to do business with you. Tiffany can't wait to put her Chrome wheels on and is very grateful that you ordered her a pink Cadillac jacket likes yours. Twins! Merry Christmas to you, Your husband John, Beverly, and the rest of the Amazing Team at Crestview Cadillac!!! Love, Tiffany, Baby Talia, & Jason Arias

Catherine

22 de dic. de 2013

I made an appointment to take my car in get a problem checked out. The service man asked if I wanted to wait about an hour and see if they could repair it right away or at least give me an accurate estimate of what the problem was and what it would take to repair it. He came back soon and said that they could repair it that day and it would take about an hour and did I want to wait. I waited and it was repaired, washed and air in my tires and the 27 point check all in a little over an hour. I was very pleased and I don't seem to be having the problem any more. Thanks JD and team.

George

20 de dic. de 2013

I had a problem with a battery going down due to lack of use. Glenn came out and jumped the car and ordered a new battery, while I brought the car into the dealership. The new battery was ready when I got there and within a hour I was back on my way! GREAT SERVICE ALL AROUND!!

HAL1528

12 de dic. de 2013

Wayne in Service is always friendly and takes care of all my questions and vehicle issues. He's is very good on follow-up and in calling to give me a status, when necessary. My wife's car is always washed when we pick it up which I believe is a great CSI improver for the customers.

sales pro..

7 de nov. de 2013

fast response to my internet inquiry,i was contacted by a sale profesional lik my self,and i was contacted by GM, i didnt buy the cadillac STS due to some personal issues,but when im ready i shall return to finish transaction.,.................................. ............ ............

BarbaraC. a loyal and "happy" customer

24 de oct. de 2013

My family and I have been with Ted Hwang, general manager of Crestview and previously Bewley Allen for years.He possesses all the qualities needed to run a successful dealership. He has an incredible happy staff, who are courteous and helpful.Julie Johnson is a, experienced and professional salesperson. Her knowledge of Cadillac is impeccable. Every department from accounting to service and on down the line goes beyond to provide excellent service with care. We would NEVER purchase a Cadillac or have it serviced from any other dealership. We drive 1.5 hours to Crestview because of the excellent care and service provided.by everyone.

aerocatman

16 de oct. de 2013

From the beginning of the lease quote to the end of the document signing, it was a very pleasant experience. Crestview, particularly Bob was so nice and made us comfortable and explained the vehicle in great detail. It was a good customer care!!

critical analyst

9 de sep. de 2013

we had an extremely positive buying experience with julie johnson and all of the follow-up interaction has be just as positive. the personnel at crestview operate in a very professional manner.

Anthony Hinojosa

6 de sep. de 2013

Roy Tanoue Has great customer service he was very informative, he helped me on decision making and showed me all features on the automobile. Very honest and a great communicator. I would recommend him to anyone.

KarenDNS

5 de sep. de 2013

Crestview Cadillac was very nice and helpful. They really want to put people first.

JP Ottman

27 de ago. de 2013

Quick, Efficient and I was Very Comfortable in the Lounge!! Thank You!!

Chris from San Gabriel

27 de ago. de 2013

Your service dept (namely, Eddie Delira) is the bomb!!! That is why I am on my fourth cadillac, (3rd Escalade) and why I am with Crestview and not Syme's. Eddie always makes sure my car is taken care of and has never let me down.

MissHorton

23 de ago. de 2013

The service department at Crestview Cadillac is superb! I drive from Corona, about 30 miles away, for ALL my services on my SRX! And when I go, I ONLY see Wayne Bristol! His customer service is amazing! He doesn't make you feel just like some customer, but more like apart of the Crestview family!

SAS a Very Happy new CTS Owner!

20 de ago. de 2013

We shopped on line for a new Cadillac and was contacted by Chris Ferren. Chris was extremely helpful in answering our many questions and giving us some helpful advice keeping it very professional and easy to do business with. Thank you!

crystalcpa

9 de ago. de 2013

I have been working with Eddie Delira in service for many years. He is professional, knowledgeable and easy to talk to. I usually have a lot of questions. I feel comforted that he is looking after my best interest when my truck is being serviced. The service department have friendly staff and they recently upgraded their facilities. Looks nice.

Red Sport Wagon

11 de jul. de 2013

As always, Crestview Service is excellent and I do appreciate working with the same experienced Service Writer, Steve Steinbacher. His care and concern for my car and my schedule is exlemplary.

ryanm

22 de jun. de 2013

Terrible service. Bought a car with faulty OnStar, so took the vehicle back in to have it fixed on Monday. Tuesday was told they needed a new part and didnt have that part in. Wednesday was told that the part was installed and they now needed 24 hours for it to reset itself. Thursday was told needed 24 hours for system to reset itself. Friday was told needed 24 hours for system to reset itself. After multiple phone calls with "let me check and call you back", never got a phone call back. So I just showed up Friday afternoon at the dealership, and got my car back, which when it was dropped off I was also told it would be washed, yet when I picked it up, something as simple as getting the car washed wasn't completed. At least when I talked to the service manager about what was going on with my car, he had no clue that my car was even in the service department. Real good. Way to know what's going on in your own place of business. If you're expecting service on your car after you buy it, think again. Once the sale is made, they can care less.

Ryan M

22 de jun. de 2013

Terrible service. Bought a car with faulty OnStar, so took the vehicle back in to have it fixed on Monday. Tuesday was told they needed a new part and didnt have that part in. Wednesday was told that the part was installed and they now needed 24 hours for it to reset itself. Thursday was told needed 24 hours for system to reset itself. Friday was told needed 24 hours for system to reset itself. After multiple phone calls with "let me check and call you back", never got a phone call back. So I just showed up Friday afternoon at the dealership, and got my car back, which when it was dropped off I was also told it would be washed, yet when I picked it up, something as simple as getting the car washed wasn't completed. At least when I talked to the service manager about what was going on with my car, he had no clue that my car was even in the service department. Real good. Way to know what's going on in your own place of business. If you're expecting service on your car after you buy it, think again. Once the sale is made, they can care less.

andyck

1 de jun. de 2013

Julie Johnson excelled at helping us with a trade-in our Audi Q5 and leasing our new Cadillac ATS. She was thoughtful, understanding, and took the time to help us get familiar with the car. The whole experience from start to finish was a smooth and pleasant experience, a rarity these days with other car dealers, and makes a difference when we think of purchasing another Cadillac.

Rob V

27 de mar. de 2013

Came in for a window wind noise on my new CTSV which they took care of. But at the same time they informed me I had the wrong real wheels for a CTSV Coupe. I would never had known that the rear wheels on a Coupe are different from the Sedan/Wagon. The dealership where I bought the car had swapped the black wheels for polished aluminum off a sedan or wagon. Not giving that dealership any great ratings. Crestview went above and beyond for me.

Charles Ragonese

27 de feb. de 2013

When I see Steve at Crestview for my car's service needs, I always know my car will be running the way it is supposed to.

Rayknowsall

29 de sep. de 2012

I came, I saw, and SHE conquered ME... I was on the 10 freeway and saw the Crestview Cadillac sign. So I decided to have a look. I was welcomed by Julie, and toldher what I wanted. A 2012 Cadillac CTS with certain conditions. How much I was willing to pay for a down payment, and the monthly rate.The conquest? Julie said YES!! can do. I came home with a fantastic car with all the option goodies I liked. The best part, Julie listened (very important)to my request.Best experience I have ever had, at a car dealership. Would I ever go back? H..l YES.

BoughtonR

14 de may. de 2012

The times I have had to bring my car in for any type of service Wayne has always taken care of everything I needed, explained everything. The only thing I would change if I could was I wish I had bought my car at Crestview.

lidiae

8 de may. de 2012

This service manager went above and beyond in trying to determine what problem was and in assissting me in every way until car was repaired.

sandsmith

9 de nov. de 2011

I donn't impressed by David Aguilar, didn't make my expericence at all, he didn't attentive and answered all my question,also has bad attitude, was not impressed at all this time.

acruz909

23 de mar. de 2011

Jacqueline made my experience at Crestview a good one, she was attentive and had answers to all my questions. I have had my CTS for over a month and couldn't be happier. I know that for a fact that I will return to Crestview for my next purchase.

boxmaneric

14 de mar. de 2011

Tammy was a pleasure to work with, I am sure she will sell a lot of cars for your company. And will be a great asset. I cannot tell you how wonderful she was to work with. That being said, I think her sales manager is a jerk off !! A complete non- professional, not only with the way he treats his subordinate [Tammy} but also with the low regard for his customers [me] I believe in time you may have a harassment complaint with your employees if you allow this conduct to continue. please call me if you wish to discuss this further. If not, at least I made you aware. Your move.

peaches141

5 de feb. de 2011

I must say, I was very impressed with the quality of service, the professional yet friendly attititude and the overall experience in purchase of my 2011 CTS. Crestview staff is not your typical sales dept. Overall great experience. Not only did I buy a new car, but I made 2 new friends as well. They were both comprehensive in explaining all aspects of the car and the purchase. CJ was great in teaching me initial operation of car. Bev was informative about the total finance experienct. Who ever owns Crestview, should be proud to call both of them employees and the image they project for his company. I would highle reccomend Crestview for anyone interested in buying a vehicle. Especially C. J and of course Bev in finance.I love my new CTS.

ursulus

1 de feb. de 2011

Attitude, service, and prices all excellent. More variety of choice at better prices than competitive dealers. A pleasant, easy, and successful transaction. I would recommend Crestview and John to anyone looking for a new or late model Cadillac. After an extensive and comprehensive survey of all Cadillac dealers in Southern California within a 150 mile radius of my residence, only Crestview had the combination of variety of choice and favorable pricing which I was seeking. Various other dealers had either limited inventory, high prices, or both. My experience with Crestview and John was very favorable, and they are recommended highly.

My2010SRX

1 de feb. de 2011

I love the dealership. From the moment you walk in you are greeted with a smile and handshake by one of their greeters...We visited at least three times before we purchased the car. Each time the friendliness and professionalism brought us back.John stayed in touch with me after our initial visit which was about 3 months before I actually purchased the car.When I was seriously shopping for the car, John was ready and willing to accommodate my needs. As a result of his patience, knowledge and attentiveness, I am the proud owner of my 2010 Cadillac SRX... and I love it.The entire staff is commendable and so friendly. That finance manager, Beverly Harmon, was the best!!!! She had my husband and I absorbed in conversation. She is so very vivacious and pleasant. Her professionalism and determination to explain all facets of the contract is phenomenal.Recently, I had an opportunity to meet the ladies and gentlemen in the parts and service department - same friendliness and concern about making certain that you are served well and that your needs have been met. I am thoroughly satisfied with my purchase and the extreme care and concern received at Crestview Cadillac. John still checks to see if I am satisfied with my purchase. I have his personal cell phone number so that if I am in need of anything, I can call or text. He is always responsive. Crestview Cadillac gets an A+ in my book.Theresa L Cartwright13504 Francisquito #EBaldwin Park, CA 91706

ART MAUDE

20 de oct. de 2010

SERVICE IS EFFICIENT AND EFFECTIVE. PROBLEMS ARE DIAGNOSED AND REPAIRED. EMPLOYEES ARE FRIENDLY AND DON'T KEEP YOU WAITING.have had body work done at this dealership also and the results are like new. Noth Wayne and J D are great at communicating and calling back when car is ready.

garyo

15 de oct. de 2010

I purchased my '04 CTS at Crestview, and have been a totally satisfied customer ever since. I was fortunate to meet Wayne Bristol when I visited for my initial service, and he's been my "go-to" guy ever since. Friendly, knowledgeable, reliable, and always willing to go the extra mile. There are two Cadillac dealerships closer to my residence than Crestview, but I'd rather go the distance for the professional treatment and that rare feeling of trust, and personal attention that I've always received at Crestview.

kevin.friel

14 de oct. de 2010

One of the few dealers where everybody knows exactly what they are doing and the product. I enjoy that they specialize in Cadillac. They are a one stop shop for the Brand. They carry a very good inventory and have more swaq in the parts department then most.

tabbytiger

30 de mar. de 2007

Very helpful. Dealer in Ontario wanted $400 to figure what was wrong. Crestview fixed it for $50 while I waited. Steve was service man I worked with but the cashier was nice. I will buy my next car from them