nusubowner

15 de nov. de 2016

We received exceptional and professional assistance in buying our new Suburu Outback. Millet was knowledgeable of his product and explained things clearly (especially to a couple of tech challenged old folks!) We appreciate that he showed us around the service area and introduced us to the people we will be dealing with. All in all, it was a pleasurable experience. Pam was very helpful as well.

bpett

14 de nov. de 2016

I have purchased all brands of luxury cars in my life. I have not had such an easy relaxed time getting a car. My salesman Robert was pleasant to work with as well as everyone else I met. Would definitely recommend this dealership to anyone considering an automobile.

Tgraboo

12 de nov. de 2016

From the first meeting with Ralph at Crews Subaru to driving away with my new Crosstrek, it was a delightful stress free experience. The new touch screen and essentially paperless system was fun and a heck of a better way than the old way of pushing paper back and forth. The car drives like a dream and I think there will be more Subaru's in the future from Crews Subaru.

DeniseS

10 de nov. de 2016

From start to finish, buying my new Subaru Outback was a very pleasant experience. Working with Rhett Crull was super easy. He was the epitome of a no pressure salesman. He took lots of time with the test drive and overview of the cars features. I was so comfortable the whole time. I would highly recommend the dealership and Rhett.

Boomerang

9 de nov. de 2016

Trey was very professional and gave great service. I felt comfortable talking with him and didn't feel pressured to buy. I love my Outback!

Erin B

7 de nov. de 2016

Had a really great experience with Trey and everyone at Crews Subaru. I love my new Forester and they made the process quick and easy!

Michael Polyachenko

5 de nov. de 2016

Thank you Crews Subaru Of CharlestonThe buying experience was the most pleasant ever! Great dealership, great people!Rhett Crull, you or the best car sales person I ever have met. No pressure! Very informed about the vehicle, all of questions were answered promptly and honestly. Rhett, Thank you very much!

Jeff W

3 de nov. de 2016

The professional knowledge of Jeremy Brooks and his sales approach was just outstanding. I was really please with the entire process! Great job Jeremy Brooks! Great job Crews Subara

Two Subaru family

2 de nov. de 2016

Everyone was soo helpful and kind - my experience was so nice, my wife bought a new car when she took me to get mine. Great dealership.

OutbacksRcool

2 de nov. de 2016

Jeremy was great and extremely helpful. Purchasing a new car is stressful, and he gave me the time and advice I needed to make the right decision. I am very happy with my new car and am proud to join the Subaru Family!

Streak of Gray

1 de nov. de 2016

After much research, I had decided to buy a Subaru Forester. I got a reasonable price over the phone and started the financing application on line Saturday, Ralph Hunt called me within an hour of my submission. I explained my desire to come on Monday to check it out. Monday was the last day of 0% interest. Ralph met me at the door, we talked about my wants and deal breakers.. He introduced me to Josh and made sure I got the deal I wanted. After price agreement he handed me off to Pam who handled all the financing details. She was friendly, helpful, and answered all my questions. You can tell she enjoys her job. With papers signed the car was sent for clean up and Ralph reviewed all the options, manuals, and contacted my insurance. Once the car was ready Ralph carefully reviewed all the features of the car while sitting in the car. He made sure everything was right, even moving the cross bar so it didn't interfere with the panoramic moon roof. Great experience all the way thru. Thanks, Tracie, Ralph, Josh, and Pam for making my Subaru dream a reality

Shootnreload

1 de nov. de 2016

I traveled 200 miles to purchase my car from Crew in 2015 and again this year 2016. The internet sales staff and Sales people are fantastic. I sent them a list of what I wanted and they sent me a vin# and time it would be in stock. I arrived before opening to check out their lot and was impressed by the amount of selections they had in all Subaru models. I was in and out of the show room with a new car in less than 2 hours. Would I go back again? YES! With no hesitation. Crew's Crew deserves more than 5 Stars!

Greg

28 de oct. de 2016

After reading the excellent reviews of the Forester in Consumer Reports, my wife and I knew before we arrived at Crews Subaru what we wanted to test drive. We met Millet DeAngles as we arrived, and he took us directly to the Foresters. He had a thorough knowledge of Crews' inventory which was extensive..After choosing our Forester, we went inside to discuss the purchase. The dealership's facilities were clean, modern and comfortable. I had forgotten placing a fraud alert on my Equifax credit report about five years ago when I saw an account I didn't recognize, so we had to make another trip back to complete our purchase after removing the alert from my report. Millet had our car saved for us before we returned, There was another couple there wanting to buy "our" car, but Millet gave us first right of refusal. Pam Baker made the financial decisions easy and helped us get what we wanted at a price we could afford. We love our car and Crews Subaru.

Hollylash

28 de oct. de 2016

Overall, my experience at Crews Subaru was excellent. They were attentive, friendly, and thorough. Trey, the sales rep we worked with, was patient and super helpful working with Josh to get our payments where we needed them to be. The only negative was the fact that before coming in i called to specifically ask whether they had the ability to coordinate my lease turn in with Hyundai. That was very important for me to know as my husband and I were simultaneously juggling the purchase of a new home/mortgage so time is at a premium. The sales rep I spoke with on the phone (not Trey!) told me unequivocally that yes that could and would do this. I never said anything about trading the hyundai in, rather very specifically discussed my lease end situation. It wasn't until I was signing my new lease paperwork that I learned they could not coordinate with Hyundai. Fortunately Pam and Trey made things right but others be forewarned...only the lessee can turn in the leased vehicle. Thanks to all at Crews subaru though...I LOVE my new Forrester and will probably be a customer for life despite that small hiccup.

TB

27 de oct. de 2016

Jeremy worked hard to really show us what an outback can do and all of the features that ultimately led to this purchase. I tested nine different cars before deciding on the 2017 Outback. Between Jeremy's patience and hard work and Pam's super speedy, but spectacularly amazing paperwork skills, our experience was great.

Sandybaru

25 de oct. de 2016

Staff was efficient, timely and responsive. Purchase was easy and very fairly priced. Communications were timely and clear. They were flexible when we changed vehicles at the last moment. Would purchase there again without hesitation.

charaps

23 de oct. de 2016

Walked in ready to buy. Knew what we wanted. Knew what we wanted to pay. Knew I didnt need to be sold just assisted with a cash transaction. Everything went off so smooth. Millet did everything we asked, even did the recalls. Josh made the deal happen, at my numbers and Pam made closing was a synch. Highly recommend this dealership. Very personable, listened to my needs and made the deal happen. I can honestly say it was the most pleasurable car deal Ive ever done!

susantatum

20 de oct. de 2016

This was my first new car purchase in a long time - I love my Subaru! They were fast, friendly and it was an excellent experience!

Ben

20 de oct. de 2016

I've been buying cars every 2 or 3 years over a 45 year span. Crews Subaru and Trey Norwood handled my recent purchase without a hitch. I actually enjoyed the process!

Amy

12 de oct. de 2016

I purchased my Subaru Forester 2017 from Crews Subaru and by far honestly was given the BEST EXPERIENCE EVER!!! Scott Griffin, Josh Stringer and Pam Baker were just very professional , courteous and really made you feel like family. I personally hate a long drawn out process so this was better than anticipated. With a sales background myself ......I was really dreading going car shopping. I did a little research and checked consumer reports on dependability ratings and resale value and made an educated decision to buy my Subaru Forester. They made the whole process completely painless and enjoyable. I would highly recommend Crews Subaru to all my friends and family!!! I was pleased to see that they were pet friendly and accepting of my " Furbaby " sidekick. It was a pleasure doing business with them.

Richard L.

5 de oct. de 2016

Just purchased a 2017 Forester (my second) and can honestly say it was a pleasure doing business. Like many people, I'm not always crazy about going into a dealership to buy a new car. But Millet Deangles made the whole experience a very positive one. Millet was very professional and courteous. He listened when I had questions or concerns and answered them all to my satisfaction. I came away with a very positive feeling about having purchased another Forester. Likewise, Pam Baker was also a pleasure to work with on the financing end. Like Millet, professional and courteous. Thanks to both for a great experience.

Niecy

5 de oct. de 2016

Carmello, Barry, Pam, the price, as well as the others I came in contact with short time in dealership very pleased ,and grateful certified vehicle purchase

JerryM

5 de oct. de 2016

I communicated with Ms Breedlove about a 2017 Outback that my wife was interested in. I stopped by the dealership a day later to look at colors in person. The salesman that helped me, Barry, was very helpful. We made our deal in 15 minutes or less and the rest was just signing all the paperwork. I thought I got a fair trade-in value for my car. I may have picked up more money by driving elsewhere in the state but there is something to be said for keeping your business local. I have bought a new car or truck every year for the last 25 years. That has given me a good prospective from which to assess the process. The Crews team made the experience quick, accurate, and painless. Carmelo brought me through the final paperwork with ease. All with whom I interacted were friendly, courteous, and professional. It is refreshing to deal with people who put the customer first.

Narcissistic Narwhal

5 de oct. de 2016

I bought my first car at this dealership so being new to car buying one would imagine the process being painstakingly long no matter the dealership. The process went rather smoothly and I believe this can be largely accredited to the friendly staff that made sure every need was met. 11.5 out of 10, would go again.

MZ

3 de oct. de 2016

Rhett Crull is simply the best sales person I have ever met and bought a car from.KnowledgableCurteousGenerous PatientHe represents the best in the business.I will return to this dealership when it comes time to buy my next car.

PH

29 de sep. de 2016

I had previously dealt with the dealership on 2012 and had been vey satified with the experience and the follow-on service department. When it came time to purchase a second vehicle, I had no hesitation in delaing with Crews again. The second time around was even better than the first. A well run dealership.

New buyer

29 de sep. de 2016

I recently bought a Subaru Crosstrek.The staff were quite helpful, with pricing, trade in , and financing.The facilities were neat, and the experience joyfull.I would thank the staff, who were very courteous, and helpful.

Andre3000

27 de sep. de 2016

These guys were great! I had wanted to buy a car while I was on leave between duty stattions and they worked out all the kinks so I was in and out in my new Legacy. Top notch service, would definetly purchase there again and highly reccommend you all do the same!

853sheldon

24 de sep. de 2016

Rhett worked with me to find the car I wanted. No pressure. Treated me with respect and dignity. Explained all the techy stuff slowly and thoroughly. And has called to check on how I was working with all the new gadgets. Much praise.

hramsey69

22 de sep. de 2016

We reside in the Savannah, Ga area. Our son was interested in the 2016 BRZ and we took a family road trip to Crews Subaru in North Charlotte, S.C and were NOT disappointed. We were greeted by Rhett who was warm and friendly. Rhett easily answered all our questions and was very informed about the vehicle. My son test drove and loved the car so much that he traded in his beloved Mazda 2007. The transaction was hassle-free and we got a great deal for our trade in too!!. Financing was easy and Carmelo worked his "island magic" and beat the rate we requested!!! I highly recommend working with Rhett for your next car purchase. This was NOT our first car purchase (Honda, Mazda, BMW, Chevy, Hyundai, Dodge, Mitsubishi) but it was the most pleasant thanks to Rhett, Carmelo and the Subaru team.

happy guy

20 de sep. de 2016

I have done business once before and had a great experience. I contacted the same sales rep., Millet Deangeles, in this case and got the same excellent service. The whole process was stress free and Millet had our interests at heart the whole time. We live in Pawleys Island but it was worth the drive to Charleston because of their selection of certified pre-owned Foresters. The office staff processing was excellent and Jan is very helpful and efficient. She also processed our purchase a number of years ago.

Townsend

16 de sep. de 2016

Excellent assistance with new car purchase from sales and parts. A particularly big Shout-out for Millet Deangles, Pam Baker, Trey Norwood, Kevin Hoskins and Josh Stringer, an unusually knowledgeable and helpful sales team!!

shjuanna

14 de sep. de 2016

This was the best experience I have ever had when purchasing a car! Jerry Peters and the Finance Department made the experience, quick, painless, and practically enjoyable. They were helpful and accommodating. I highly recommend this dealership!

mmikie59

14 de sep. de 2016

I walked the lot with Scott Griffin. He took the time to answer all of my questions, showing me just what I asked for. When my husband joined us he again went through the information we needed. It was a perfect way to purchase a car. No stress! This is our second time working with Pam Baker. We couldn't have asked for better service! She made the whole process easy and comfortable. We are delighted with the end result. Pam is amazing to work with!

Sandra J Wheaton

6 de sep. de 2016

Everyone was helpful, pleasant, and seemed genuinely interested in helping my son & I to make the best decisions on out purchase. The education on the vehicle itself was impressive and very helpful. We felt confident in our decision mostly because all of questions were answered promptly and honestly. We were already a Subaru famliy, gald we still are.Thank you

Jess G

2 de sep. de 2016

Our experience with Robert K was a fantastic one. He was helpful, very professional and I would highly recommend! We plan on purchasing another car just after the 1st of the year and will go see Robert 1st. Very honest, not pushy and everyone at the dealership was very friendly. By far, easiest and lowest stress car buying experience. We will be back!

Shanb

31 de ago. de 2016

This dealership was bustling with business when I was in and yet Trey and Pam made me feel like I was the only person there. They answered all my questions and made sure I had the deal I needed.

glh3374

27 de ago. de 2016

Had a great experience. Love the car! I needed to trade in my old subaru and they treated me like family. I would recommend them to anyone.

Savealltheanimas

26 de ago. de 2016

I worked with Rhett to find a new car. Both him and Pam worked hard to get me out the door with a new vehicle at a great price. I would highly recommend this brand for not only their customer service but also their commitment to making excellent products.

Mills2016

26 de ago. de 2016

Huge thanks to Millet and and the rest of the gang at Crews Suburu!!! We had the best experience!! We never felt pressured!!! And we LOVE our new 2017 Forester! We are Subaru "lifers"!! THANK YOU!

Stephen Darlington

25 de ago. de 2016

I was very impressed with the service and professionalism. My sales rep, Scott Griffin, had great product knowledge and took the time to explain all the technology.

Scratcher

25 de ago. de 2016

We had been looking for a used Subaru Outback Premium with All Weather package for the Michigan winter. We found Crews through Car Gurus and Linda worked with us to secure the vehicle we wanted. Even though there was local competition they stuck with us to closing the deal. They even took additional photos of the underside of the car since we couldn't physically be there. The whole experience from start to closing was very positive and Linda's friendly demeanor and impeccable Southern hospitality shone through from beginning to end. Can't wait for the transporter to roll up and unload our (new to us) Snow grinder

footballguy

24 de ago. de 2016

Trey and Pam and everyone involved were very helpful. worked with us. were patient. everyone was professional, knowledgeable, helpful, and kind. We love our Outback!!

Wayne

22 de ago. de 2016

Everyone was very professional, friendly, and knew their jobs. Great value for the purchase on the 2017 Forester. Linda and Carmelo did an outstanding job.

David66

17 de ago. de 2016

Had no credit the staff got me new car and great payment staff was awesome .my next car will be from crews ! The staff really was super nice and work with me getting the car I wanted

Parker

15 de ago. de 2016

Great dealership with a friendly professional sale staff.We came in to look at the Subaru's and decided to purchase a 2017 Outback. Drove it to Florida that weekend and really enjoyed the smooth ride and Eyesight driver assist on the interstate. Gas mileage was very good also. Its a beautiful fun to drive vehicle. Everyone at the dealership we talked to was friendly and helpful. We worked directly with Jeremy Brooks and Pam Baker on the purchase, Jeremy is very knowledgeable about Subaru's and took the time to go over all of the Outback features in detail, giving us a thorough tour of the vehicle. And Pam Baker managed to get our paperwork in order despite the local network provider having an outage. If you want a Subaru I would stop at Crews Subaru Of Charleston.

Doc

7 de ago. de 2016

I went to Crews Subaru in N. Charleston in the hopes of driving a 2017 Subaru Legacy Limited. I was told that they only had one automobile available, which was in possession of the manager, but the manager was on vacation. I was told that if I ordered my second choice of vehicle, a Limited V6, such vehicle that it would have to be ordered by me and that could pose a problem. When I was given an estimate on my automobile (2009 Honda Accord EX-L V6 (47000 miles) they allowed $9000 as a trade. A Toyota dealer offered $2000 more on a competitive automobile. Iit appeared to me that the salesman and the manager showed little interest in selling me a car I wanted. I am glad I made the decision to not deal with Crews Subaru. Subaru just lost a prospective customer. Considering they are the only Subaru dealer in Charleston, maybe they thought they had a monopoly on the market.

BigRedSTI

4 de ago. de 2016

I just purchased my 3rd vehicle from Crews Subaru. I couldn't be more pleased with the whole experience. They are the most professional team and their love and knowledge of the vehicles is refreshing. I would recommend Trey Norwood as a salesman to anyone wanting a great experience.

2 oldies and a baby

3 de ago. de 2016

Everyone we encountered at Crews was positive and helpful. Scott, our salesperson, was great! I'd recommend this dealership in a heartbeat. We purchased an Outback. We are retired and transport our grandchildren often, so we wanted a car with a proven reputation for safety and reliability and that's what we feel we got. We've had dealings with a number of dealerships over the years and have never been to one where everyone had a smile for us. Keep up the great work!

Sunking814

2 de ago. de 2016

On 7/30/16, we purchased a 2017 Subaru Outback 2.5i Limited. I am retiring in a few years so we thought we'd get a vehicle that we had confidence would stand the test of time. I am 62 and in all my years, this was the best car-buying experience I've had.The Vehicle"Read the specs on the Outback 2.5i Limited and you get an idea of what a great vehicle this is. But drive it and get a first-hand look at all the great features offered and you will be hooked. I love it! It had everything we wanted including a large rear interior to store our gear. This is truly an exciting vehicle.The Sales Staff"Robert K. was the sale rep we dealt with and we couldn't have been more happy. He was an easy-going, no-pressure guy who answered all our questions, be they about mechanical, electrical or style issues. We arranged to purchase a vehicle that was due in August with a deposit of earnest money. Robert then helped me to file applications with the Finance department so we could streamline that process. When a few short days later Robert called to say our Outback had arrived, we were elated. On the day we bought the car, Robert took the time to go over the Outback features in detail, giving us a thorough tour of the vehicle and going over the User Manuals. We got an excellent overview of everything. It was clear-cut, understandable and fun! There was s lot to go over, but it didn't take long, Robert is easily the best sales rep I've had the pleasure to do business with. Thanks! By the way, all the staff we encountered were nice, polite and unobtrusive, Again, no high-pressure, but staff that treat you the way you wanted to be treated. Well done, all.The Finance Department:Usually the most dreaded, drawn out phase of car-buying, Crews Subaru did it right. Take some simple credit applications, a fantastic, state-of-the-art, hi-tech desktop and Ms. Pam's savvy and experience, and everything was done in less than 30 minutes! Amazing. See it to believe it. It had been a long day already when we got to Crews and I knew my wife would not want to go through the usual haggling. There was nothing to worry about here. Finance experience was picture perfect!Get the best car from the best people. go to Crews of Charleston!!!

Saburo2017

28 de jul. de 2016

I came to Saburo to looked at an 2015 outback got interested in a 2016 crosstrek and left with a forester 2017. Saburo had many great options and I left with a great car and met great folks.

Snickerz44

26 de jul. de 2016

Great no hassle experience! Smooth transaction! Worked for me to get me where I wanted to be!! The whole process was quick efficient and streamlined. Definitely recommend this place to anyone!!

Blo8907

20 de jul. de 2016

Great people. Barry did a good job with us. He got us what we wanted. The place was clean, the parking lot was organized. Thanks

victoriasimon55

19 de jul. de 2016

From the moment I walked inside of Crews Subaru, I was welcomed and treated as if I was the most important person in that building! I would like to thank Ralph Hunt and Pam Baker, who made purchasing my new Outback seamless. I love my new car and will absolutely recommend Ralph, Pam, and Crews Subaru to my family and friends!

buckabunny

18 de jul. de 2016

My husband and I were able to negotiate a great lease on a 2016 Subaru Legacy last Thursday. We primarily worked with Barry Childress, who was an exceptional salesman in that I never felt like he was trying to get me into a car I couldn't afford or wasn't interested in. To echo a previous reviewer, I agree that he was super friendly and was extremely knowledgeable about the dealership, the Subaru brand and the specific model car I ended up with. It was a hard sell for me, as my attitude was that the Nissan Maxima is hands-down the best sedan ever made, but it's only taken a few days to make me a believer in the Legacy as well. A big thanks to Barry, Josh and the team at Crews Subaru for all their help!!

Lady in red...the car that is!!!

15 de jul. de 2016

Jason Flanagan, salesman, along with Josh and Carmelo, were extremely polite and helpful. I had done my homework. Never felt rushed. Wonderful experience for me!!

marcia hinson

8 de jul. de 2016

Everything went quickly. Barry was not high pressure, but very informative and friendly. Will recommend him and Crews to everyone! Great job. Thank you! Will be back

Outback16

6 de jul. de 2016

This is the second time we have purchased from Crews Subaru and couldn't be happier. The entire team is great and Trey is just awesome! He even remembered all 4 of our children's names. That to us meant a lot!Thanks Trey for the personalized service.

Lou1120

6 de jul. de 2016

As indicated by the title, this was the best experience ever when it came to purchasing a vehicle. We dealt primarily, in order of appearance, with Linda, Ralph, Jason & Pam. Each with their own responsibilities they worked together as a team. There was no pressure, no sense of tension between sales reps as in other dealerships, no endless back and forth about the numbers. The staff appeared to genuinely respect one another and help one another to make the entire process seamless and flawless. There were no unnecessary delays in negotiations, they were genuine in their willingness to be the best hosts possible. Our purchase? A used Prius V we found online. It was a two hour drive from our home to the dealership but the staff made it all worthwhile. First contact was with Linda Breedlove who responded to my email inquiry. She did great research for me in answering all my questions.Why am I writing this review? While researching vehicles online I also checked the reviews on the dealerships. The reviews about Crews Subaru were very positive and led me to them. My hopes are this review will also lead others to Crews so they can experience the same genuine caring we received in making our purchase. 5 Stars all the way!

TimKing

5 de jul. de 2016

This was the second Subaru Forester we have purchased from Crews Subaru. We walked in knowing what we wanted, having seen it on their website and received the best price available. There was no pressure to purchase extended warranty, however they were offered and explained. We walked in with our own financing, but Crews was able to beet that. Over all excellent service. But I would expect nothing less because of our previous experience.

Kathy104

3 de jul. de 2016

The sales staff were all very welcoming and our particular sales person never seemed bothered at all by the fact that we were still in the decision-making phase of car-buying. He always took his time with us and was so helpful during each of our 3 visits to the dealership. He was even patient and pleasant when we brought along our 2 large dogs to "test-fit" them in the back of a Forester.The internet sales associate was also helpful in answering questions about various vehicles that we spotted on their website.We initially planned to buy a new model but were fortunate enough to end up with the current year's dealer loaner, which had extremely low miles.The finance staff were also very customer-friendly, as well.All around, it was the easiest, fastest car-buying transaction I've ever been through. This will be our first stop for our next vehicle purchase.

JIMMC

1 de jul. de 2016

They had a great used car, and literally made me an offer I couldn't refuse. I never felt any pressure and felt they generally wanted to make me the best deal possible. They will be my first stop for my next new or used car.

Sarah Smith

30 de jun. de 2016

I cannot say enough good things about these people! They truly went above and beyond to help me this week! It was my first time financing my own car. I worked with Rhett and Pam. Rhett answered all of my many questions and was really on top of things. The whole process was very quick! Pam was extremely sweet and made me feel very comfortable while signing all the papers. These people are not pushy at all and will truly work their hardest to make you happy. Thank you both for everything! I am so thankful.

mrfrog

29 de jun. de 2016

I am 73 and have bought my share of new cars from dealers. Crews Subaru salesperson Ralph Hunt made this purchase the first time I've actually had fun buying a car! Also dealt with Pam Baker who was very helpful in processing our loan app.

Big daddy

27 de jun. de 2016

This is our second outback Subaru. We already knew the quality of the automobile. The buying experience was the most pleasant ever ! Our salesman , Rhett Crull, had a vast knowledge of the car and knew all the answers to our questions with a no pressure attitude.

Edwardg270

27 de jun. de 2016

Fisrt time buying a car and it was an amazing experience at crews Subaru. Made the procesd extremely easy

tom2752

24 de jun. de 2016

I was impressed by the quiet professionalism of everyone with whom I interacted at Crews Subaru. These are Subaru Representatives who know the high quality of the automobile line that they behave accordingly; knowledgeable, competent, confident, and professional. They made the purchase of my new 2o16 Forester an easy and pleasurable process,

Satisfied customer

18 de jun. de 2016

The folks at Crews were very knowledgeable, friendly and service-oriented. The whole experience went smoothly even though I added complications for them to deal with and my follow-up demands went without a hitch. Highly recommended car and exceptional team to back up the sale.

twincivics

17 de jun. de 2016

I have a mixed review. The Internet Sales Rep, Tracie was excellent in emailing and relaying info regarding their pre owned car sales. Jerry, the sales manager, was also terrific in his representation of Crews Subaru. In fact, he was the redeeming grace after my awful experience with Rhett, the salesman. Rhett came off as very personable, at first. I drove a Civic and did question him about a crunching sound I heard during the test drive. He assured me the CV joints had been inspected. After buying the car, the sound was very noticeable. I contacted Rhett the next day and he asked Jerry if they could fix it. Jerry was very agreeable. The car came back and still crunched. I contacted Rhett again. He responded in a demeaning, chauvinistic and insulting manner. I sent my friend down with the car and Rhett continued to unleash his attitude on them as well. He is the stereotypical slick salesman and I would not want anyone else to give him business. If Jerry had not stepped in, I would have been a satisfied customer. Subaru does seem to want to earn your business but Rhett is not a trusted car salesman to deal with.

Casey Finnen

13 de jun. de 2016

I recently purchased a certified preowned Forester from Crews, and had a fantastic experience for my first time buying a car. All of the sales staff were incredibly helpful, knowledgeable, friendly, and never made me feel pressured to make a purchase that was out of my comfort zone financially. They helped me find the best solution for my needs and, I couldn't be happier! I can't imagine having a better experience for my first car purchase!! Thank you!

JW

10 de jun. de 2016

I spoke with the nearest six Subaru dealerships to find exactly what I wanted. Crews Subaru provided me with the best price and exactly what I was looking for. Courteous and exceptionally professional sales staff (Robert K.) along with a very efficient check out process (thanks, Pam) made the car buying process as painless as it could be. I love the Outback and will continue to use Crews Subaru for service and future purchases. Job well done!

New 2016 legacy

6 de jun. de 2016

This is the second Subaru we have purchased from Crews Subaru, our other vehicle is a Forester.We were able to test drive and purchase our 2016 Legacy over the memorial week end. We made the choice of purchasing the Legacy after reviewing all the information we could find on how this vehicle rated against other vehicles in this category. My wife was very excited about all of the safety feature the car has. We both love the driver assisted Eye Sight System, which will help us stay in our lane and give us the comfort of not getting to close to the car in front of us. Completing the paper work was a snap with the new computer system that Crews Subaru has installed. Actually there is no paper as the system is all paperless and I was given a flash drive with all of the documents.. It is a very comfortable and quiet vehicle.

New to Subaru 2016

5 de jun. de 2016

I am very happy with my Outback and received excellent instructions on how to use all the accessories and safety features the vehicle offered.Sales and staff personnel excellent.Knowledgeable. Not pushy. Highly recommend.

terrymcds

3 de jun. de 2016

Wanted a new car but was dreading going to a dealership. The idea of being pressured by salespeople, haggling over prices and going back and forth with sales managers was enough to make me stick with my old car. I stopped at Subaru - just to look - and was so pleasantly surprised. No hassle, no pressure and a great deal! Went back a week later and purchased a Forester!Can't say enough great things about Scott in the Sales Dept. He made this process so easy. Delighted with my new car! Thank you Scott.

drivesafely

3 de jun. de 2016

The entire sales staff was at my disposal not just my sales representative, Robert K. When Robert was busy with another client or off a day I came in for "another test drive" other staff, including but not limited to Josh, Linda Jeremy and Trey, were available to answer my questions, give me literature or take me out for a drive. Robert was excellent explaining all the features of the car. Jeremy reviewed some of the features for me and helped to make me comfortable with "new technology." They worked together as a team which was very much to my advantage. Linda was very helpful when I called in and Robert was not there.The literature provided let me know exactly what products Subaru had available and pricing. I felt very comfortable with my purchase.My Subaru Forester Touring model has a lot of features. They have all been explained to me by various staff but It will take me time to learn to use them all. Robert has made it clear he is there to help me any time I need "how to" guidance.The sales team made buying a new car as stress free as such a large purchase can be.Pam was very knowledgeable and organized about the financing end of the process. She was very candid regarding the extended service warranty and the additional exterior and interior care car package.Everyone was very nice to and patient with me.

Jerry E.

1 de jun. de 2016

We are long-time Subaru owners, with our 2000 Outback and 2002 Forester both logging over 250,000 miles, so we we had no question about what brand we would be returning to for a new car. They are great vehicles, and we had kept up with the reviews. That said, we didn't know what to expect at a dealership, since we hadn't bought new since 2000, but Scott paved the way for a smooth and effortless purchase. We were impressed with Scott's knowledge of the vehicle -- every detail -- and so he was able to reassure us and guide us in our selection. Overall, a very nice experience.

Mimi M.

1 de jun. de 2016

My older, beloved car was totaled when a tree fell on it, and I was heartbroken. I had test driven several comparable models, but didn't have a 'connection' with any new car or salesperson who made me feel comfortable until I traveled from Beaufort to N. Charleston to visit the Crews dealership. Tired of driving a rental, and short on time, I had decided that I would tell the first salesman who approached me that I had found the car I wanted to see online, on their lot, and I needed to decide quickly if that was the one for me or not and move on. Luckily, Robert Kozakiewicz was the salesperson to approach me, and he was friendly--not pushy, informative, accommodating and very understanding about my situation. I test drove what would become our new family car, a 2016 certified pre-owned Forester. Robert actually listened to what I really wanted in a car, and was careful to point out things about the Forester that fit into the category of what I was looking for. We were having a great visit during the test drive and I LOVED the car! He assured me as I had to leave that he would do all he could to help me get that particular car if my husband checked it out and liked it, too.Just a couple of days later, I returned with my husband, who had a bunch of questions for Robert, and he answered them all to his satisfaction. They ended up hitting it off, too, and what could have been a stressful few hours was a pleasant car buying experience. Miss Pam in the financing office is a PRO, she's great! She took a minute to get to know us, and explained every bit of the process as we went. Robert and Pam were a great team in our car buying experience! Thanks so much for taking a difficult time and turning it into a happy experience, with a great new car and new people to rely on whenever we need assistance in the future.

StacyH

28 de may. de 2016

Coming from other Japanese cars, my expectations are high. Acquaintances and consumer ratings recommended the Subarus so I visited to try them out. Jeremy patiently showed features, took my son and I on test drives, taught us how to operate new features, etc. I was particularly interested in the collision avoidance (Eyesight) feature. Jeremy showed us that it will truly slow and stop the car, if the driver doesn't.Josh, Linda. and Pam also were helpful and professional in helping me through the business end of price and features negotiations and the business of selling the car and putting my license plate on it before I was ready to leave.Service consisted of hitch installation and recall evaluation, which was well done. Even parts was involved in coming up with a missing plug for the hitch.

Arthur

17 de may. de 2016

To say that the folks at Crews Suburu and I ran a few marathons to get me in the car I've wanted the past year and a half is an understatement. For different reasons there were many occasions over the past 18 months that I was ready buy a Suburu Crosstrek but was unable to. At every step of the way, Tracie, Josh, Trey and the entire gang at Crews were with me and supporting me until, finally, a few days ago, I got my Crosstrek ! I consider the folks at Crews to be my dear friends and would love to do anything for them because of their kindness and patience with me. So, maybe this is my opportunity ? I looked at other cars in the final week of decision. There are alot fine SUVs and small SUVs out there, so it was not a slam dunk until I realized that throughout my 'shopping', 2 things were very clear. First, I was comparing every vehicle I drove to the Crosstrek. Secondly, I never felt any trepidation about walking in or making an appointment to talk or drive the Crosstrek again. I don't know about any of you reading this, but there is a certain feeling I get as I walk into most dealerships and they are valid feelings. I feel a need to protect myself. Never at Crews. So, after driving other great SUVs at some of these dealerships, I realized that I loved the Crosstrek by quite a bit over the other options AND I felt like I had friends who have my back at Crews. The bottom line for me was and is Crews has the best product and my back. Thank you !

Myron Pstrak

13 de may. de 2016

I haven't purchased a car from a dealer in over 20 years and was dreading the experience. I could not have been more relieved. From the initial contact with Tracie to taking a test ride with Jeremy everything was very pleasant and low key. They had a car I wanted to see. They showed it to me and answered all the questions with absolutely no pressure. We looked and left. I received an email soon after thanking me for my visit and offered to answer any other questions I might possibly have. A few days later I got a notice online of a price drop on the car. We really wanted it so I contacted Jeremy and said we were ready to purchase. He arranged an appointment and again the whole process was quick, friendly and efficient. Pam in Finance made the final purchase process quick and efficient. All in all a great experience and we're SO happy with our Subaru Outback!

Pamela

12 de may. de 2016

What can I say, except what a great team and great experience at Crews Subaru of Charleston! My husband and I went in to look at a used 2015 Toyota Avalon Hybrid advertised on the internet and purchased said vehicle! We were extremely comfortable with the whole looking and buying experience! I really can tell you I have never dealt with such a nice dealership, ever! They really want to help you, and they want you to have the right car for you. Carmelo, and Josh were so very nice. Carmelo never pushed us to buy or made us feel like we had to purchase anything.They really went the extra mile for us. Thank you for your time and patience and your caring! God bless you all!

Bosticks

8 de may. de 2016

Everyone at Crews Subaru was friendly, customer focused and honest. Tracia and Rhett were great. The transaction will simple and straightforward and we love the new Forester.

Angie

7 de may. de 2016

Jerry Peters, Ralph Hunt, and Pam Baker made it easy as pie to trade my Volvo for a Forester, my first Subaru, after watching a friend, her sister, and her brother-in-law own several in a row. Jerry, Ralph, and Pam were nothing but kind and helpful ,and they know all about cars. Very glad they were there to help me. I am loving this new car. Thanks.

4Brewers

5 de may. de 2016

I hadn't bought a car in 10 years and was dreading the experience. Having owned Subaru Outbacks in the past, I wanted to explore that option first. Trey Norwood was so patient with us and the 4 children we had with us. He took the time to answer all questions and showed us all of the really cool features on the new Outback. Definitely not the heavy sales pitch I was fearing. He actually made car shopping fun! They gave us a very fair offer for our trade-in and the buying process was simple and easy. I have never felt so good about a purchase.

Happy customer

5 de may. de 2016

I had some issues with my 2013 and was waiting for an oil change - ended up leaving in a brand new 2016 and could not be happier! The sales team casually asked if I needed help while I was window shopping - I said not really but I might be interested in trading if the price is right. They worked with me and got my payments where they need to be and an hour later I was out the door.

Brad

29 de abr. de 2016

Throughout a month long process, Scott hung with me as I debated about what car I wanted and what I could be approved for. Visited the dealership multiple times and I was treated as a valued customer each time. When it came time to purchase the car, they were able to get me approved with a very low interest rate. Can't say enough good things about my experience and the sales team.

QueenB

27 de abr. de 2016

5 stars all around! Bought my first car at Crews and got a not only great deal, but also exceptional service. Friendly, fair, honest employees!

PeterJ

25 de abr. de 2016

This was the second dealership I visited and it was a night and day difference from brand X. Very professional and transparent. Very helpful and value added. No hype No BS just a good deal on a good product

MichaelE

25 de abr. de 2016

It was a pleasant experience to visit a car dealer and not be pressured by the salesman and his sales manager. My salesman, Carmelo, answered all of my questions and was very helpful.

maurola

25 de abr. de 2016

Excellent staff, very helpful...HONESRT, would highly recommend.! Check out was fast. The vehicle was exactly as described. I bought it sight unseen. You can trust Jerry Peters, great sales manager. I drove 220 miles to do business with them. They will deal!

newcarbuyer

21 de abr. de 2016

After visiting a few other dealerships we felt the staff at Crews were very patient and helpful. We did not feel the pressure you get at other dealerships to make a decision right away. They answered all of our questions and found us exactly what we wanted. Millet was kind and courteous and walked us through the car buying process.

Angora

21 de abr. de 2016

The staff and dealership went out of their way to accommodate us on both cars we bought from Crews Subaru. Everyone has been helpful, courteous and friendly. We were so happy with the Outback we purchased, we came back and bought a second one. Ralph Hunt has helped us well after the sales to ensure we are enjoying both vehiclesOn Service I put other as they are too new to need any servicing

Barbara Boone

19 de abr. de 2016

It was a great day at Crews Subura! My husband and I knew in advance that we wanted an Outback but had never been inside one, much less driven one. Several family members own Outbacks so we took their advice and checked it out. Well, I got pretty darn excited as I learned the many amazing features on this car--unbelievable! It looks and feels like a major luxury car and it is except the price is nowhere near the prices on "those other" cars! Jeff was so good to work with. Gave us all the facts, explained the workings of the car very well and then took care of the business. We were very pleased in every way. Pam was so quick and efficient as she handled the closing. Both Rhett and Pam were very personable and made the whole thing fun. How many can say that about purchasing a car!!!?

GaleG

19 de abr. de 2016

I usually dread the car buying experience. But my experience at Crews Subaru was great. I made an initial visit to just get an overview of the Outback and Forester, as I had been in a car accident and was not ready to drive or purchase the car at that time. Robert Kozakiewicz helped and was extremely knowledgable, helpful, and polite - no pressure at all. I told him it would be several weeks before I was ready; he did not bother me during this time. I returned to Crews a few weeks later and the process of purchasing a Forester (through Robert) was an easy one!

Jean McDowell

18 de abr. de 2016

I had a wonderful experience working with Crews Subaru. We worked primarily with Rhett Crull, and he was helpful and, most importantly, honest throughout the entire experience. He made what is usually thought of as an incredibly stressful purchase, very easy and relaxing. I will definitely be doing business with Crews Subaru again, and I would recommend them to all of my friends.

Lilly Andrews

18 de abr. de 2016

I was working with the internet rep and came over to drive the BRZ, I really didn't want a silver car, but found a charcoal one was also there - in the showroomI was sold !! Everyone was extremely nice and I was treated fairly. I think they have removed the stereo type of car salesman from their environment.Thanks, I am happy

bigdale

16 de abr. de 2016

It is nice to shop at dealership that treats you like a valued customer, from their sales force who are outstanding and go above and beyond to make you feel good about your car shopping experience to their amazing service department that keeps that good feeling going as long as you own your car.I have experienced this with my first Subaru from Crews and I am sure I will with my new Outback too! My thanks to the Crews Subaru team for a pleasurable buying experience!

KENNY SCOTT

15 de abr. de 2016

Great car 2016 outback!!! Traded in a Lexus RX 350!!!! Rhett did a great job of selling us this SUV!!! He let the car help sell itself!! By the time he finished going over the car it was a done deal!!! Great job to the staff at crews!!! Kenny scott

LukeR

15 de abr. de 2016

I have worked with Josh, Millet and the people at Crews Subaru of Charleston before and that is exactly why I went to them again. Great service, down to earth and easy to work with. I'll definitely work with them again the next time we need a vehicle.

David Laurrell

13 de abr. de 2016

We purchased a new 2016 Outback after test driving a number of vehicles at various dealerships. Crews' staff was consistently responsive to our needs and helpful in every way. All of the people we interacted with were courteous, knowledgable and customer service focused. We highly recommend Crews and in particular Millet Deangles who was are sales representative. We were very satisfied with the car we purchased, the price for the vehicle, and the value of our trade.

stanitsd

13 de abr. de 2016

Very customer-focused. Addressed all issues raised and answered all questions. Willing to discuss price and financing options available. Test drove Crosstrek, Forrester and Outback. Sales rep followed up ASAP with calls.

Susan

13 de abr. de 2016

We bought our fourth Subaru here in Charleston a day ago. The dealership is warm and welcoming and Ralph greeted us like a friend. A fine person. Easy going, intelligent, relaxed. We felt no pressure from him. Explained all the bells and whistles of the new Legacy. He even provided us with snacks and drinks during a waiting period to see the financial person, Pam. One of the best experiences we've had buying a new car.

Kevin and Pam

5 de abr. de 2016

Our first Subaru. We did our homework and were pretty much sold prior to showing up. We are very happy with our Forester and would recommend both the vehicle and dealership. Millet and Pam were both very helpful thru out the entire experience.

Mint Mosier

1 de abr. de 2016

It was a cold rainy Saturday night and Crews Subaru was just about to close when my son and I pulled into the lot to look at a car. Carmelo Vazquez greeted us with a very professional and no pressure manner that I was impressed with and very much appreciated. My son and I were able to evaluate the car without having to make a hurried decison which happens a lot at other car dealer ships. Pam Baker was very proficient and easy to work with so that I could acknowledge and understand all terms and agreements that correlated with the vehicle. I consider Crews Subaru the A-Team when it comes to Car Dealerships. Efficient, courteous and knowledgeable. I will be passing Carmelo's name around to my circle of friends and co-workers along with Crews Subaru.Thank-you Carmelo..Thank-you. Respectfully, Clementa J. Mosier

Happy outbacker

28 de mar. de 2016

Mike did an excellent job informing us of the various outback models and equipment packages available. My wife had a list of certain features she wanted and he was able to show us a model that fit our needs. He is one of the most informative salesman I've ever worked with. We actually first came into Crew's Subaru two months ago while looking at vehicles and came back because of the way Mike treated us and Subaru's ratings. Pam in finance also made things as easy as possible and told us she was available if we ever had any questions or concerns. Thank you both for all your help,.

Boatwright, B.

26 de mar. de 2016

I just bought my second Subaru Legacy and appreciate the attention and professionalism of Crews dealership. Ralph and Pam were very helpful. The service department is great too.

Benwrx

24 de mar. de 2016

Crews Subaru did such a good job with my first Subaru purchase and servicing it that I went back for my next one. Every time I am at their dealership the experience exceeds my expectations.

kristen j

24 de mar. de 2016

Michael made my car buying experience very enjoyable. The entire staff at Crews Subaru is extremely helpful and friendly! I am loving my new Outback!

jsdeman

23 de mar. de 2016

This was the first time we've ever bought a car from a dealership, so we were nervous to say the least. Michael was fantastic! Because my husband and I both work during normal business hours, we had to ask amlot of our questions via email. Michael answered all of our questions thoroughly and quickly. When it was time to buy, everything was ready for us. We got a great deal and there were no surprises. I highly recommend Crews! Ask for Michael!

Henry V.

22 de mar. de 2016

We had researched the Forester prior to our visit so we pretty well knew the vehicle and its capabilities. Our salesman Mike Driscoll was very helpful as was the finance manager Pam Baker. We found the car we wanted, got a fair price offer and a fair trade in value. A completely painless buying experience. Had a minor issue with the car which was resolved with no problem. We really value Crews' substantial commitment to charities in the community and we definitely recommend them.

Robert J Deschaine

17 de mar. de 2016

The Subaru folks that I dealt with were very well informed and efficient in my purchase experience! It was one of the most painless car purchases that I have been involved with. I will definitely continue recommending Subaru and crews to all that are in the auto purchase endeavor.Thanks again to all!

tim123

15 de mar. de 2016

Went to look at cars and was so impressed I bought one. Great experience . salesmen Scott Griffen was excellent with knowledge and courtesy. great Dealership.

New Subaru owner

9 de mar. de 2016

I have spent a lifetime buying vehicles every two yesrs or so because of my career. The last few times I utilized the services of my insurance company's auto buying service just to avoid the usual dealer hassle. I actually priced new Subarus the same way to get an idea before I went to Crews to look at models and colors, not really intending to buy. They made the process so pleasant and enjoyable I let them give me a price which ended up very closely comparable to the buying service's price and I ended up buying.Crews Subsru defies any preconceived notions you may have about car dealers. This exactly how car buying should be. Honest, fair, easy, friendly and efficient. This also applies to the sales person, Scott.

Mark Smith

7 de mar. de 2016

The staff at Crews Subaru made my car buying experience the best I've ever had. Tracie, my internet contact, got me started in the right direction and was prompt in answering my emails and was very polite. She made sure I was properly introduced to my salesman when I arrived and gave me a thorough break down of his credentials to reassure me that he knew his job.My salesman, Robert, was extremely polite and knowledgeable. He answered all my questions and made the whole shopping and buying experience wonderful. He epitomizes what a salesman should be and I will definitely refer anyone I know looking to buy a Subaru to him.Pam was great as well. She explained everything in the paper work to me and made sure I knew all my options. She was kind, polite, and patient which made the process enjoyable.All in all I cannot speak highly enough of my experience at Crews Subaru! Thank you all for everything you did!

Terry2

3 de mar. de 2016

Bought two Subaru's in February. Rhett, Josh and Pam were very efficient and friendly throughout the process. We have had very good car buying experiences at Crews Subaru.

Dee

3 de mar. de 2016

I was so pleased with EVERYTHING about Crews Subaru. I would highly recommend Crews and especially our salesman Trey Norwood, he's great!!! We also found that Pam, the "money" lady was wonderful as well, we can't say enough about Crews Subaru. Oh, I almost forgot, I love my Outback too!!!

Outback Love

29 de feb. de 2016

Did not know I was in the market for a new car until my sister purchased one. Got mine the next day. Rhett was great. Able to do the whole thing on the phone except signature, then drove off with exactly what I wanted. Good hugs and friendly atmosphere.

J & J

25 de feb. de 2016

We were shopping for a new car, and met Michael Driscoll at Crews Subaru. He listened to our wants and needs, and showed us several choices fitting our description. He let us test drive, and feel how good it is driving a Subaru. He explained the various packages, so we could decide which was better for us. Goodness, what a wealth of information Michael is! He knew what was included in each and every package, and was so very knowledgable about everything Subaru had to offer. He did not pressure us, and we felt quite comfortable asking many questions. Sometimes we would ask the same question over again, and Michael would patiently explain the options again. Once we had made our decision, he introduced us to the members of the Service Department. Both Matt Davis and Mark Taylor were quite friendly, and congratulated us on the purchase of our new Subaru Outback. We even enjoyed our dealings with Pam Baker in Finance. She, too, was knowledgeable about the options offered for our extended warranty and paint protection. Still, Michael took a great amount of time explaining the various handbooks, and physically showing us how to work the numerous levers and buttons. He was very patient showing us how EVERTYTHING, from our heated seats to our cruise control to our stereo worked. EVERYTHING! He also gave us his phone number in case we forgot anything. We were simply totally and positively impressed with Michael! On a scale of 1 to 10, Michael Driscoll is a 10+.

lindatapply

25 de feb. de 2016

Love Crew's Subaru.It was quick and easy to purchase our new vehicle 2016 Subaru Crosstrek. Millet took his time and showed us everything. H.R. Hicks and Jerry Peters worked us a great deal and Pam Baker in finance was great. I can't say enough of good things about this dealership.

Slmonroe

24 de feb. de 2016

By far the best and easiest dealership I have used. I felt very comfortable and didn't feel pressured at all! I bought a used car from crews and when I'm ready for another used or new car I will go see them again.

RAlderson

19 de feb. de 2016

We found the exact car we were looking for at Crews. We purchased our car from Crews all over the phone! We drove from Columbia to Charleston to make our purchase. Millet was very helpful as was all of their staff. The financing was a breeze and the car was exactly as described! We will return to Crews when we shop for another car in the future! Thanks for making our experience a great one!

Jeff and Rhonda

16 de feb. de 2016

My wife and I now own two Subaru Outbacks, and we purchased both from Crews. The sales staff, Millet (2014) and Rhett (2016), made the experience what we had hoped to have. Both men were very knowledgeable and helpful. They explained all the features of the car and answered all our questions. From the time we walked on the lot until we left in our new car, everyone was friendly, professional, and made the process hassle and stress free. We would recommend Crews Subaru highly.

Outback16

9 de feb. de 2016

We purchased a 2016 Outback and could not be happier with the car or the buying experience.This was our first new car purchase in over 10 years and we have never had an easier or hassle free purchase like this. Thanks to everyone there that made it enjoyable!

Isaiahbwrx

4 de feb. de 2016

This was my first car purchase ever. I meet with Ralph hunt a few times about a wrx. Each time I went he was very helpful and kind .the day I got my car he came on his day off just to help me !. The whole team at crews Subaru is great

newbuyer

2 de feb. de 2016

This was our first car buying experience in 12 years and, though we knew we wanted a Legacy, so many safety and infotainment advances had been made we needed guidance in our purchase. Our salesman, Carmelo Vazquez, was not only professional and knowledgeable about every system in the car, he was a 'no pressure' guy, which we really appreciated. He answered all of our many questions and with the assistant manager, Josh Stringer, they found us exactly the car we wanted. With a very fair trade-in offer on our 2004 Honda Accord, they made the entire experience extremely smooth and pleasant. We were referred to Crews Subaru by longtime Subaru owners, and we will now be referring people to Crews. Well done, Crews!!

baseball22

1 de feb. de 2016

Pat (financing) is condescending and became rude and unprofessional once I declined extended warranty. Max Parker and Josh (manager) very professional. Sold me great car.

Happy Car Buyer

27 de ene. de 2016

Everyone that I dealt with at Crews Subaru was cooperative, kind, and interested in me finding the perfect car for me. They answered all my questions and concerns and took the time to show me everything I needed to know about my 2016 Forester.

Kilgo

26 de ene. de 2016

Throughout the entire sales process Crews Subaru was a cut above the rest. From my initial contact with the sales team to tracking down the model I needed, there was never any pressure to make a quick decision like the other dealerships. Once I had picked the vehicle I wanted, everyone on the crews team was ready to make it happen on my schedule. If you are in the Market for a Subaru in the Southeast, call Crews and they'll get it done the right way.

Subaruguy88

23 de ene. de 2016

Went to Crews looking to purchase my first Subaru. Was greeted by Carmelo who immediately showed me what I was looking for. Throughout the entire purchasing process I never felt pressured in any way and thoroughly enjoyed my buying experience. I highly recommend Crews Subaru for your next Subaru purchase.

Dillonks1

20 de ene. de 2016

I took my 2016 Subaru WRX into Crews Subaru December 30. I was loosing air in two of my four tires. They took my car back quickly (I was the first appointment of the day). After looking at the car they told me I needed a new tire because the nail was to close to the sidewall to patch.I said ok and gave them the go ahead to order the new tire for me car. The service center guy said the new tire would arrive around 10 AM the next day and they would call me immediately to come in the next day and have the tire replaced. The day comes and no phone call. I call around 3PM to give them time and ask what the status is of the tire. One of the service counter employees told me that the guy handling my car would call me back immediately and that he left a note on his desk. It is now January 20th, over 3 weeks later and no call. This dealership is a complete joke. After two weeks and no call I took my car to another tire center who found that TWO of my tires were damaged and NEITHER of them needed to be replaced. I ended up purchasing 4 new all season tires anyways because we were moving north and I had summer tires.Crews Subaru is the worst dealer and service center I have ever dealt with, and I recommend anyone considering their services to look elsewhere.

Lubux

17 de ene. de 2016

This is my second purchase this year at Crews Subaru. My daughter totaled her first one and they helped make getting the next one seamless.

Ellylanahm

16 de ene. de 2016

Recently married and recently broke my foot, everyone was super helpful and kind in helping me get the car I wanted in my price range.

Sugar babe

14 de ene. de 2016

After several visits, they found the exact car that I wanted. Personnel were very courterious and went out of their way to help me in any way. I appreciate a great buying experience.

Anon

10 de ene. de 2016

The whole process was easy and resulted in a price which I considered fair. I worked with salesman Rhett Crull and he was very helpful.

Lindy's mom

8 de ene. de 2016

We just bought our third family Subaru from Crews. All three experiences were fast, easy and without hassle. In addition to selling a great product, Crews provides knowledgeable, friendly people to make buying a car actually enjoyable. Our dog loves visiting the showroom with us - an added benefit. We got one of our cars serviced while completing the closing paperwork - one stop shopping indeed!

jaxom0414

6 de ene. de 2016

Millet was courteous and knowledgable of our vehicle. The thing I liked most was there was no pressure and things went very fast. We were in and out in about two hours.

Summerville SC Senior

6 de ene. de 2016

From the minute I arrived, the staff made me feel welcome. The overall vibe at Crews is warm and welcoming.We visited other local dealerships and I can easily say there was a big difference customer service we experienced.Even if a car sells itself, which with all the safety features available on our new Outback made our choice a no brainier, it was the professionalism and knowledge of the staff that really sealed the deal!

royr13

5 de ene. de 2016

I had never looked at a Subaru before. Daughter and I went in about 2:00 and I left about 6:00 driving my new Subaru. Drove it to my new home in the mountains two days later. ran into a decent snow storm and the new car handled perfectly.

Jason

5 de ene. de 2016

Good After-purchased customer service. But still took a little too long for the whole purchase process. Hope they would contact us and note what we need to bring to complete the whole process before we picked up our new car. Over all, great experience. Recommend!

betsyc

4 de ene. de 2016

Rhett Crull made this experience wonderful! We were purchasing a new car for our daughter who was able to share in this experience as a young adult. After a couple of telephone conversations, he had what she wanted available for her to test drive. We made the visit, drove the car, made the decision and purchased. No stress, no pressure, just great service!

Brantley

4 de ene. de 2016

Max and the Finance dept was Great to work with. It was the Best car buying experience i have ever had. Treated our family well.

SubaruFan

2 de ene. de 2016

After driving a 2001 Outback for almost 15 years, it was time for something new. At the end of December we purchased a 2016 Outback from Crews Subaru of Charleston. The experience was terrific. My sales person, Anthony Cargile, spent hours with us making sure we were comfortable with the vehicle. He was extremely helpful. I am a big fan of Subaru and our experience at this dealership really reinforced why this is such a great car company.

agnesedisto

29 de dic. de 2015

Ralph Hunt, Pam Baker, and the head of trade-in vehicles (I apologize as his name leaves me at the moment) were the best team I've worked with in a seven car purchase history. My husband and I bought a vehicle five months prior and had severe buyer's remorse after a month of owning said vehicle. From the moment Ralph walked up to us at the dealership we were treated with respect and a relaxed sense of assistance. Ralph is polite, knowledgable and professional. He listens. When we said we had been test driving vehicles that day and were there only to obtain research by driving smaller family cars he obliged with every request. Not once did Ralph press me for purchasing information- e.g. Did we already have financing, were we trading a vehicle, etc. Instead, he talked me through my want list. I wanted the right feel in a smaller family vehicle- my husband the right size and price. We returned a week later and purchased a brand new 2016 model off the show room floor after Ralph insisted that they pull it out so that we could drive it and make sure it was just right. It was, and we're elated. We love our new car and will keep the dealer sticker on the car as we're proud to say we purchased our vehicle from Crews Subaru.

JoeSubie

22 de dic. de 2015

I went to look at an Outback and was signing the paper work before I even knew what happened. The test drive was a blast. I have driven many Outbacks and WRXs. Max and I talked about the features in the parking lot so I knew where everything was when we got on the road.I would definitely recommend Crews Subaru to all my friends and family

shindler

20 de dic. de 2015

My wife Lisa and I were very pleased with our new Suburu purchase. We rented a Suburu Outback for a week during the summer and was very impressed. When we decided to get a new vehicle the Suburu Outback was on the top of our list. Once we got to Crew's Suburu we felt everyone was very professional and did not pressure us into a sale. Our Salesman Carmelo Vazquez did a great job from the moment we showed up on the lot to the final inspection.

Bubu1234

20 de dic. de 2015

The experience was exceptional. There was no pressure during the whole process. I would recommend this dealership to anyone,especially if you are aged ,and donot wish to be hurried!

flmjr

18 de dic. de 2015

Your staff, particularly Michael Driscoll, made sure that we had a smooth ride in the process of purchasing our new Subaru. He very quickly and thoroughly went through the steps; making sure that we got what we wanted, getting all the details necessary for arranging the financing, and eventually spending unhurried time in explaining the operation and enjoyment of the car.

Soon2Bretired

18 de dic. de 2015

I purchased a 2016 Outback, my first Subaru. Mike Driscoll was very knowledgeable and helpful throughout the entire process. It was by far the most enjoyable new car purchase experience I have ever had. I highly recommend a visit to Crews to anyone interested in purchasing a Subaru. You will be surprised and impressed by the professionalism of the sales and service staff.

Tom

18 de dic. de 2015

Our family have has purchased 6 vehicles from the Crews dealership, from Saturns to Subarus, and have found the folks from sales to service to be friendly and professional. Thank you HR and Carmelo for another satisfying experience.

Sadieandbodsmom

15 de dic. de 2015

I bought a 2013 Crosstrek. I had planned to test drive one and then go to Carmack to purchase a low-mile used one if I liked it. However, they had one on the lot. Rhett will tell you he is "not a salesman," but he is--just not a high pressure one. He seems to really value the integrity of Subaru and was patient with me as I decided and negotiated the price.

bondfamily

10 de dic. de 2015

We were due for our first oil change with our Subaru and I called first thing in the morning and spoke to Matt in the service department. He said that he would be expecting me when i arrived and he would drive me to work so they could service the car. When I arrived I didn't have to wait at all for Matt to take me and about 45 minutes later Matt called to say the car service was completed. Matt told me that he would have another gentleman follow him to my work so they could bring the car to me instead of me having to get a ride back to the dealership to pick it up. When Matt arrived with our car he told me that they changed the oil and did a tire rotation which was part of the service and they even ran it through the car was for us!! That was an excellent surprise and it was greatly appreciated!! You don't find many companies or service departments that go the extra mile for the customer just because. Subaru of Charleston has some of the best customer service we have ever experienced. We recommend them to everyone we know!!

Poop

26 de nov. de 2015

Millet was able to get us into a great Subaru Crosstrek, wanted to wait to make sure we loved as much as we did when we drove off the lot 2 months ago. Still running Great. Thanks to Millet Dangles for hooking us up and to Linda Breedlove for the financial expertise.

Dillonks1

6 de nov. de 2015

My wife and I recently purchased a 2016 Forester 2.0XT Touring and a 2016 WRX limited from a different dealership. We Started our search at crews subaru with the WRX. Ralph showed us the car and took us on a test drive. After we sat in the waiting room for a few hours waiting for the sales manager to contact another dealer to make a trade on the car we wanted we left and he said he would call me as soon as possible with information. We told them we would order a brand new model if he couldn't make the trade. The next day I call in to check and he says xxxx call me soon because his manager is checking back. No call since then (its been over two weeks now). The sales manager tried to make up some story about the difference in dealerships, but my experience spoke for itself.

mac.abernathy

6 de nov. de 2015

I bought a 2016 WRX Limited in Ice Silver from Crews Subaru in North Charleston, South Carolina on 10/30/15. We paid for the car out right. The experience was nothing short of excellent.During the two months before buying the car I visited the dealership twice. Before I came to the dealership in person I corresponded with Linda Breedlove via email. She was wonderful and helpful and she arranged for me to test drive a Forester the next day. My salesperson that day was Trey Norwood. He was polite, knowledgeable, and personable. There was no pressure applied to us to buy the car after the test drive. We left the dealership because I had more research to do about the car we wanted. Linda was in contact with me through reasonably frequent email communication and was available to help us when I needed it. I came to test drive a WRX about 2 weeks before my purchase and again Trey was so friendly and did not apply any pressure to purchase when I said I needed a couple more weeks to decide.On the day of purchase my wife and I again test drove the WRX I ended up buying. Trey was patient with us, allowing my wife and I to converse between ourselves before entering the show-room to work out the numbers. During the actual sale process there was the usual back and forth but the staff at Crews Subaru was reasonable and respectful. Jerry Peters the Used Sales Manager got involved because he was acting as sales manager that day. Jerry was cordial and bright. When we finally got to the number everyone was happy with the rest of the process was fast. Several staff at the dealership (whose names I didnt catch) came by and shook my hand and congratulated me, stating The WRX is such a cool car, youre going to love it! We met the service manager Jason Parish who gave me the rundown on the first necessary services as well as the break-in procedure for the WRX. He also told me the no-no's that would void my warranty (flashing the ECU).This makes the second car in my life Ive bought new. This experience at Crews Subaru was outstanding. Each staff member was kind, respectful, and knowledgeable. I dont ever plan on selling my WRX, but if I do I know there will be another great experience buying the next one at Crews Subaru.

RegisteredMurse

3 de nov. de 2015

Good stuff for a car dealership. I love Subarus and although I wanted a 2015 and they were sold out, so I leased a new one and that's working out for me.

Ladybuglady

2 de nov. de 2015

This was our second car purchased at Crews Subaru. Like the first time, our return experience was excellent. Friendly sales and financial people. Our experience with the service department was always equally pleasant. We recommend Crews Subaru, but more importantly we love our Outback.

Charliesmom

28 de oct. de 2015

I have never had an easy time car shopping like I just did. Best experience ever and was not pressured at all. Definitely didn't feel like I was at a car dealership. Everyone that I came in contact with was so happy to be there and you can tell that they really enjoy their job. I will never go anywhere else to purchase a vehicle. Josh Stringer and Scott Griffin were great!! Had a fun time signing papers with Pam too.

Johnny49

27 de oct. de 2015

I would rather go to the dentist for a root canal than visit a dealership to buy a car. The people at Crews Subaru changed that perception. After finding an Outback in their inventory online, I contacted Linda Breedlove for an internet quote. We did not have to sit down, then bring in the sales manager etc. She emailed a fair price. My wife and I went to the dealership that afternoon with the idea of putting a deposit on a car. I had financing with my local bank and had someone interested in buying my old car.The salesman, Carmelo, and a manager asked if they could show me what they would allow me for my car and the rate they could offer. No pressure, no gimmicks. They did not sell, they presented what they had to offer. We drove a new Outback home that afternoon. I highly recommend Crews Subaru.

roy225

26 de oct. de 2015

I didn't expect to actually buy any vehicle when I went in for a test drive, but things worked out and now I have a new WRX to drive with. Everyone was very professional and I didn't get any typical dealership-push that one might expect (obviously these guys want to sell cars, but they were not pushy by any means).

Les

21 de oct. de 2015

Very friendly and knowledgable staff. Low pressure sales. Willing to work with you to get what car you want. An enjoyable experience and a great car. Now a 2 Subaru family.

Imprezabuyer

13 de oct. de 2015

My car got flooded from the hurricane, and I needed to buy a new car. Mike showed me around and led me to the Impreza that I was interested in. The whole time I was there from test driving to paper signing, Mike and the staffs have been nothing but cool and friendly. They were proffesional, pleasant and friendly. There was no sales pressure. Highly recommended.

BenM

11 de oct. de 2015

I just bought a 2016 Outback from Crews. Millet and Josh were extremely helpful with answering all of my questions and concerns. Anything they weren't sure on, they consulted with their service department for me immediately. They were also very fair with meeting me at a price that I thought was fair. I have called Millet a few times since I bought the Outback, and he has continued to be extremely helpful! Great salesman; great dealership!

cjilich

4 de oct. de 2015

I owned a used Subaru (which I did not buy from Crews Subaru) for about two years before it spontaneously caught fire while I was driving it one day. It was a horrifying experience and put me without a car for a couple of months. Insurance elected not to investigate the accident stating that these things happen by complete chance. Crews Subaru was the last place to service my car before the accident, and after approaching them about what happened, we negotiated an amazing deal on another used Subaru. It's almost the same as my old Subaru but with much less mileage! I really appreciated the customer service I received from H.R. Hicks, the service manager, as well as Anthony Cargile, my service agent. Both were diligent, professional, and easy to work with. Judging by this experience, I would definitely come back to Crews Subaru to buy another car, but I hope I won't have to any time soon!

Shireyc

14 de sep. de 2015

We have purchased a lot of cars over the years and this was the best by far. Everything was quick, no hassle and no headaches. We will go back again for future purchases!!! The Shirey's

johnn123

31 de ago. de 2015

I bought a new Subaru from Crews Subaru. Very pleasant experience There was no pressure applied in the sales process. I would recommend them for a new Subaru

kmeas

28 de ago. de 2015

Friendly and patient staff helped me buy my first new car and walked me through everything. Never once did I feel overlooked or talked down to, which is important to me as a young customer. Thank you to Crews for putting me at ease and getting me excited to put miles on my new SUV!

Ann R

19 de ago. de 2015

Thanks so much for the great experience in buying my new Outback. Friendly and considerate staff made it easy. I will definitely recommend to others.

Hawkeye

18 de ago. de 2015

Staff and salesman were friendly and helpful. Explained different options of buying vs Leasing. Come up looking for information and options and ended up with a new Outback that afternoon!Great job Rhett Chrill!

romeomike46

15 de ago. de 2015

Our first car-buying experience at Crews Subaru was terrific for 2 reasons: a great vehicle and a friendly, professional staff. The second experience was exactly the same! The newly remodeled showroom was clean, bright and very functional. The staff that we dealt with - Ralph Hunt, Josh Stringer and Pam Baker were awesome. We were greeted like old friends and treated very well. We walked out with a new car and a whole new respect for the people who work there - they were helpful, professional and just plain nice. Very satisfied customers.

JAF

13 de ago. de 2015

Without a doubt, one of the best new car buying experience of my life. From the moment we made the first call until the moment we arrived and parked in one of the conveniently located "Guest" parking spots, it was all good. There was never any sales pressure, only helpful counseling and answering of our questions.Mr. Ralph Hunt was our sales advisor. Ralph listened to our needs, helped us consider models, and soon we were on a test drive. This being our first Subaru product, we were quite taken with all of the engineering and technology packed into the new Outback Limited. We decided that the Outback Limited was going to be our next vehicle, so we placed a deposit on the next Outback Limited scheduled to arrive in our chosen color...Tungsten.When we arrived to take delivery of our new Outback (about a two week wait) Ralph spent an inordinate amount of time with us inside the new vehicle, helping us to understand many of the features. Afterwards, we had an opportunity to meet with Pam and work through the financial and other aspects of the transaction. Crews utilizes state of the art touch-screen forms and video information exchange that aids in speeding-up the financial segment of the process. Pam makes it all easy, seamless, and enjoyable. After this segment of the transaction, Ralph accompanied us to the Parts Counter and to the Customer Service area while introducing us to the many employees in parts and service that are there to take care of customer needs. Everyone we met at Crews appeared happy, positive, courteous, and seemed to possess a desire to ensure that we as customers received the care and attention a new owner would expect.I will be 60 my next birthday. I have had the opportunity to purchase many cars over time. But I will emphasize again that this experience with Crews was probably the best yet. Couple this with an exceptionally engineered automobile and you have a winning combination that is very difficult to beat. It's great to be part of the Subaru family!

Susan W

6 de ago. de 2015

I've been a Subaru driver for many years, so when it was time to trade in my 2002 Forester for a newer model, the whole experience was an easy one. Once I figured out online what features I wanted, I went to the dealership to test drive the new Forester. Ralph was easy to deal with, knowledgeable, and I felt like I got a very good deal on my new Forester as well as a good trade-in value on my old one. I'm expecting my warranty service and routine maintenance to be as pleasant as the purchase was. Thanks, Ralph and Pam for your help.

terry2

5 de ago. de 2015

Millet Deangles answered all questions and let my son and I both test drive the car for as long as we liked with no pressure what so ever. I decided late in the day when they were very busy to buy the car and he and Pam Baker took care of everything as quickly as they could. Easiest car buying experience I have had.

Pbr65

4 de ago. de 2015

Millet was great to work with. He was friendly and helpful. The financing portion of the transaction was a bit rushed and chaotic. But, all in all, we had a good experience.

smm1025

1 de ago. de 2015

Ralph, Millet, Jerry, Pam, made our car buying experience enjoyable and no pressure sales was nice for a change.I would recommend Crews Subaru to anyone looking for a new or used car.

aebreeckner

16 de jul. de 2015

Ralph was wonderful and there was no pressure! Pam does an amazing job as well! Facility was comfortable, clean and up to date. Very pleased with the entire staff and the whole car buying experience. Definitely recommend!

William Durst

10 de jul. de 2015

My wife and I are longtime Honda owners and with a longer commute wanted to look into buying a car that was good on gas and more comfortable than the Fit we'd been driving. My months of investigating pointed us not to Honda, but to the Subaru Legacy. It seemed to be an amazing car and exactly what we were looking for. Our planned first step was to just actually see the car which we did late one afternoon when we went to Crews Subaru and ran into Rhett Crull on the lot. With no pressure at all, he showed us the car in the short time we had to do so. In a couple of weeks when we were ready to get serious, I gave Rhett a call on a Friday afternoon and he met us bright and early Monday morning. We went through all the expected stages of buying a car, starting with taking it for a spin etc. It was clearly what we wanted. Because the Legacy is so popular, it's hard to keep many on the lot so they didn't have the color we wanted. No problem, several people worked hard and found the car in the color we wanted and had it there the next day. Linda Breedlove did a great job taking us through the necessary paperwork and on Wednesday morning we arrived to pick up the car. Rhett Crull did an thorough job walking us through all the many features on the Legacy and assured us it would be okay if we needed to call him back. I've bought a fair number of cars in my life and always hated the pressure and gimmicks. None of that at Crews! I've never had such an easy time of it and would certainly recommend Crews Subaru and the amazing staff there to anyone looking to buy a car.

Blankener

8 de jul. de 2015

The entire experience, from driving onto the lot to driving away in our new car was wonderful. Rhett was friendly, knowledgeable, patient and helpful, but never pushy. We weren't really sure what we were looking for, but Rhett asked the right questions to help us narrow down our choices. Josh, the sales manager, stepped in to help with the finance part which was a breeze. Jerry helped show us the features along with Rhett. They made sure we drove away without any lingering questions. I've always hated car shopping...until now.

3rdWRX

8 de jul. de 2015

About a year ago my wife had an accident and was unable to drive either one of our cars (both had manual transmissions). I traded mine (she wouldn't give up her 2014 Miata) for a SUV with auto trans. We were in the process of moving to SC so for the last year I've been driving the SUV. My wife has regained the ability to use her clutch leg again and both of us like to drive manuals (yes, even in traffic - we lived with the Wash DC metro traffic for 15 years). I considered the GTI but since we've owned a WRX and a WRX STI (& a VW R32), we drove to Crews to check out the WRX. Rhett Crull met us as we drove up and was the perfect professional all the way through the process. We drove the GTI prior to the WRX and although it was a nice car, the WRX generates far more excitement for us and of the three Subaru vehicles we've owned, all have been extremely reliable. We drove our 2016 WRX home last night.

piamaria

7 de jul. de 2015

Jacob Kinnamont, the salesperson for my purchase, helped me with every detail. While exhibiting helpfulness and concern, he was never overbearing. He followed through completely. He answered all of my questions factually. I have recommended him to other people and will continue to do so. I love my Subaru Legacy!! He explained everything I need to know relative to my initial service, etc.

Happy in Johns Island

6 de jul. de 2015

We had been looking for car for our daughter for some time.... right car, right deal! My husband saw a Mini Cooper on line at Crews that we were interested in, so we rode all the way from Johns Island to N. Charleston. We were not disappointed in the car, great test drive with Ralph Hunt! Got back to dealership and between Ralph and Jerry Peters within what seemed like a few minutes, struck a deal for the car and trade-in. All happy!!! Truly the best, easiest and most pleasant car buying experience we have ever had. Everyone was great, direct and no games. We will recommend this dealership to anyone we know that is looking for a car, new or used.

T Family

2 de jul. de 2015

Our search for a new small SUV took us all over metro Charleston and into a variety of scenarios. After much research, our first choice seemed to be a Subaru, but we wanted to be fair to ourselves and just see what else was on the market. Some of the other available products seemed possible choices, but, when it came down to dealing with the salesmen and financial officers at those "other" dealerships, Crews Subaru had no competition. Our salesman Ralph Hunt spent nearly two days helping us try different models, patiently fielding our many questions and walking us through the buying process. No pressure, just friendly customer service. And so nice to deal with ONE knowledgeable and attentive individual than the double and triple-teaming that happens at the "other" dealerships. We knew that if we got this great treatment at the beginning, the rest of our dealer/customer relationship would probably be as good. So we bought a 2015 Crosstrek with confidence and look forward to enjoying it for years.

happy IOP family

24 de jun. de 2015

We saw an ad for a Land Rover which was my daughters dream car. Two years ago when we were first looking for a small suv, that was her dream car and I told her you better make a lot of money or marry a rich guy. My wife and daughter saw the car on a Saturday and liked it. They held it for us until Monday when I could see the car. It was reasonably priced and came with a lifetime engine and trans warranty. My only disappointment was when I found out it only came with one key. A new key will set us back $408, well worth the price of my daughter being happy after a devastating accident that will impact her for the rest of her life, both physically but more so emotionally. This vehicle will allow us to sleep at night, knowing she is driving a tank, just like the FJ Cruiser that saved her life. I was really and I mean REALLY impressed with the electronic document signing in Pam Baker's office. That was really impressive. And a big thank you to Ken French, who helped my wife and daughter on Saturday and Margaret for recognizing my other daughter on Monday.

frank

17 de jun. de 2015

Millet actually met us outside as we pulled into the dealership. He only got better after that with a test drive in our new vehicle and his outgoing personality. We can't say enough about Pam Baker who also was so professional as she was nice. After just relocating from New York, we could not have been more warmly treated in our new adopted state. Thanks to everyone!

Best

17 de jun. de 2015

Working with Carmelo Vazquez to buy my Subaru Legacy was very informative and pleasant. At no time did I feel like I was being pressured. Also, I feel certain if any problems arrive with the car Crews will help me solve them. The price was what I expected. Best car buying experience ever.

Outback #4

1 de jun. de 2015

We were in the market for a new Subaru Outback Limited and had been watching Crews new car inventory on-line for awhile. I found the car we were interested in on 5/21/15 and submitted my request for their internet price. Linda Breedlove promptly responded and we set up an appointment to see and test drive the Outback on 5/22. Upon our arrival and meeting Linda the car was ready for us to test drive. Linda introduced us to Anthony Cargile who we worked with through entire acquisition process.This is our 4th Outback purchase and by far has been the best experience. Anthony was extremely thorough describing the features of the Outback and taking us through the acquisition process. My wife and I are very happy with our decision to purchase our new Outback from Crews and to have dealt with Anthony and Linda.

J.Armstrong

1 de jun. de 2015

I came into test drive the XV Crosstrek in the middle of May and I loved it. Scott was available to answer any questions I could of had, but he was not pushy at all. I had researched the vehicle significantly prior to going in so I had no questions and it was pleasant not to be assailed but the sales staff. They just got the keys and on the road, while driving he asked again if I had any questions about the features available on the vehicle. I appreciated that this was not a persistent bantering just a quick check to see if I had thought of anything while test driving. When I had finished my test drives of both the Manual and CVT transmissions I simply told him I would be back late May or early June to purchase. He asked politely for my contact information which I told him I had already corresponded with the internet sales person, Linda Breedlove and he said great. Follow up emails were not overwhelming, and when I was ready to purchase I told Scott & Linda via email exactly what I wanted and within two days they had set up for a dealer transfer for the color, trim, & accessories I requested. The price was fair and within the "good" window of the Truecar.com estimate for the vehicle as delivered. With the additional expense of having to send a driver to pick the vehicle up with the dealer transfer was great. When I came to purchase the vehicle, the paperwork was extremely quick. I HAVE TO SAY THIS AGAIN, because I bought another new vehicle recently and spent about 3 hours waiting for all the paperwork, Pam was extremely quick going through the paperwork!!! I was in and out the door within 45 minutes and it would have been faster if I had not changed my mind about the extended warranty. Because it was a dealer transfer I had to wait till the next day to pick it up, but when I did Scott was available to answer any questions which I still did not have and as he saw I was ready to go. He gave me the keys and said "Well I will contact you in a couple days to answer anything that comes up since you clearly want to get out the door." The entire experience from test drive to purchase Crews Subaru's staff was cordial, available, and most importantly informative without being pushy. GREAT Experience I would definitely purchase from them again!

mommaLa

19 de may. de 2015

As an older woman, many of my car-buying experiences have not been positive. The staff and salesmen were very helpful, knowledgeable and understanding of what I was looking for, without being pushy or negative in any way. ??

Mike L from Mount Pleasant

12 de may. de 2015

This was our second purchase and it was every bit as simple as the process should be. We've got a great new car, and had an enjoyable time getting it done.Thanks to everyone at Crews Subaru!

maryw

9 de may. de 2015

Thank you to Anthony Cargile for a pleasant experience from start to finish at Crews Subaru! This is our first Subaru and we are excited to now own such a safe and reliable vehicle. Anthony and Pam were wonderful and when the time comes we will return for our next car. Thank you again for your help.

MPgirl

5 de may. de 2015

We just bought a new Outback. Anthony Cargile was our salesman and expertly guided us through our decision of which car to buy. Then, after the car was serviced and ready, he offered to drive it to our home in Mt. Pleasant( my husband doesn't drive, so I was expecting to have to wait another day to find a friend to drive me to the dealership to pick it up). As I drove him back, he gave me a great lesson in the finer points of the car. And, I think that this must have been on his day off, because he told me that he had no other agenda for that day and when I asked if it was his day off, he just said, "Don't worry about it."

paMarks627

4 de may. de 2015

Bought my first Subaru and cannot begin to say how satisfied and happy we are. From the moment we walked in till we walked out everyone was wonderful! Robert was so helpful and really he wasnt the typical "car sales men" at all! That was awesome, it was like buying a far from a good friend ha! He was great and as I've said the experience was wonderful. Thanks Subaru! Thanks Robert!

tracy123

4 de may. de 2015

Even though I wasn't buying a new car, the guys at Crews Subaru treated me like royalty!! They did everything possible to make my buying experience hassle-free -- and they did it in record time!! I am very satisfied with my car. Fast AND efficient!! A GREAT COMBO!!!

wchumley

30 de abr. de 2015

Had to order the Outback 3.6R with Eye Sight. The car was worth the wait. Jerry Peters had the car off of the truck and prepped within a few hours. I can't imagine how you could make the process any easier. Pam Baker processed the sales paperwork without pressuring me to buy extras which I really appreciated. Great job all the way around.

PAcustomers

28 de abr. de 2015

We bought a brand new Subaru Forester at crews with the assistance of Anthony Cargile. We are from out of state and received a better price at crews than anywhere else. Thank you Anthony and Crews! Also, we would like thank josh and Pam!

mikeyaeger

28 de abr. de 2015

Everyone was very personal and helpful. Ralph was great in showing us the car, explaining its features, and doing a great test drive, as well as closing the deal. Josh Stringer was absolutely a pleasure to work with in establishing a final price. His personality is perfect for the position he has. Pam Baker is probably one of the best organized, knowledgeable, and efficient person we have met. Her personality and ability made doing all the necessary paperwork easy and understandable. A great team! I would recommend Crews Subaru to anyone.

weimlover6

23 de abr. de 2015

This week, we bought our first Subaru, an Outback, from Crewes Subaru of Charleston. I cannot rave enough about the service we received and the experience overall. After visiting a number of area dealerships and test driving a number of cars, we we getting worn out by the whole car buying experience. Walking onto the lot at Crewes Subaru was like a breath of fresh air. Everyone we dealt with at the dealership was friendly and knowledgeable, and, unlike many of the places we had been before, they seemed like they genuinely wanted to help us find the right car at a price we could live with. Both Robert and Josh were very patient with us while we looked over the options and made a decision. I sincerely felt like the entire process was straightforward and honest. I cannot say enough about the knowledge and enthusiasm that Robert brought into the sale - he really loves cars and just wants to help you make an informed decision. Josh was very easy to work with and we felt like he made the extra effort to get us the best deal possible. I would absolutely recommend Crewes Subaru to any of my friends and would return in the future for another vehicle; I cannot say enough about how happy we were with the service we received there.

JZB

21 de abr. de 2015

In the last 6 months my husband and I have purchased 2 cars from Crews. He got a WRX and I got a Forester. The staff was wonderful and very responsive to all of our questions. My husband knew exactly what he wanted and Carmelo helped to make sure he got the car he wanted. I had no idea what I wanted and Carmelo was very patient with me as I test drove multiple cars and had to continue sitting in the car to be sure it was correct. Multiple people in the dealership remembered us and stopped to talk and ask how we were doing during our second purchase. I like that there is not a lot of haggling and I never felt like the dealership was trying to work numbers in their advantage. Everything was very straightforward and as stress-free as car buying can be. I would highly recommend buying from Crews.

GhostInTheMachine

14 de abr. de 2015

Pros: Bought a new car for a fair price. There was no pressure to put me into something I didn't need. The staff were motivated and happy to help. They did a terrific job getting good financing numbers for me. After purchase, the staff continued to be just as helpful as before. I got the impression they will continue to follow through with good service. Cons: I was not pleased with the warranty prices offered to me even after much discussion.

sparkturbo

10 de abr. de 2015

First off, a huge thanks to you, Josh, and Pam! We could not be happier with our experience at Crews Subaru. This is our second Subaru purchase with Crews, and both purchases have been fair, straightforward, and an enjoyable experience. I appreciate the extra time I know everyone took to make the Impreza purchase happen. Josh and I were on the phone back and forth a number of times last week; it is great to be kept informed of what is being done and how he was working hard to get us a great deal on a great Subaru. In addition, Josh was key to me coming back to Crews. Thanks, Josh!!Millet, your time taking me for the test drives and answering all my questions at the dealership is greatly appreciated. It is so nice to simply talk with someone about a purchase and the options available rather than every aspect of the conversation feeling like a "deal." Thank you for your time and help last week! I appreciate everything you did for Tammy and I.And Pam is awesome as always. In the past, I dreaded the finance part of the car purchase. Pam makes it super easy, got us some great financing, and made it all happen in a short amount of time. Love working with her! Thanks, Pam!!I can't recommend Crews enough, and I will continue to recommend Crews.

Subaru #2

9 de abr. de 2015

Took my 2011 Forester in for the 20k scheduled maintainence, due to the length of the service visit, the service manager offered me a 'loaner.' I went with a newly remodeled 2015 Outback, and it was love at first drive! Got home and told my wife, "You've got to take a ride in this Outback! As much as we love our Forester, it's a world of difference!" Long story short, by the end of the day, Anthony Cargile and Pam Baker had us happily driving home in a beautiful Tungsten Silver Limited? Thanks to all the staff - from service to sales for friendly and courteous service! Highly recommend the good folks at Crews Subaru of North Charleston!

Mother of teenager

6 de abr. de 2015

We purchased new Subaru for my teenage daughter. My husband was impressed with the sales personnel especially Jerry Peters! I only went to the dealership to seal the deal and finish the paperwork. Everything was quickly and efficiently done by Pam Baker and I was on my way to work on time. We were pleased with the service at Crews Subaru. Thank you so much!Mother of new Subaru owner

SCEquestrian

6 de abr. de 2015

I just purchased my second Subaru from Crews and the customer service is and has always been fantastic. The sales representatives and employees are very helpful and professional. My sales representative really took the time to help me find the perfect new Subaru to match all of my wants and needs. I love my new Subaru!

Kelley E

2 de abr. de 2015

The staff is knowledgable, professional and friendly. They went above and beyond to assist us in getting the perfect Subaru at the best price. Our sales representative was so helpful and patient, and even worked late on a Saturday to make sure our new Subaru was ready to take within an hour of the sale. Everyone as Crews Subaru was top notch. It was an excellent experience. We will drive 850 miles again to buy from Crews. Thank you all.

capt. rd neck

2 de abr. de 2015

My biggest requirement, since I bought the car from out of town, was to have a quick paperwork checkout. Josh Stringer, Pam Baker, and Traci Mason were the ones that I dealt with during my buying experience. They delivered on the requirement, and I was on the road back home within the shortest amount of time. I am a "happy camper". This is the only car that I have ever bought that I did not have "buyer's remorse". Love it.

Spindoctor

24 de mar. de 2015

I have owned Subaru's for the last 15 years. I bought my first Outback in 2000 and nine years later traded it in for a new Forester. When my daughter needed a car, I gave her my Forester and bought a new Outback. This is the first time I have dealt with Crews (as I previously lived in another state). The entire experience was wonderful. Trey Norwood is knowledgeable, professional and friendly. No one tried any high pressure tactics; it was a very "low-stress" experience. The financial person, Pam Baker, gave me all the information I needed prior to my purchase, so I knew what my "out the door" amount and monthly payments would be. I can speak from years of experience when I say that Subaru's are reliable and that Crews is an excellent dealership.

dharmadriver

19 de mar. de 2015

I have always been around Subaru's, so when I was finally able to afford a new car and I needed one that was going to last me forever I knew immediately who to talk to. A good friend of mine has worked for the company for many years so I was always exposed to the high quality vehicles and the high quality people who work with Subaru. From the moment I walked in the door it was a perfect experience because I disn't play any of the traditional car buying games with them and the dealership didn't play any with me because I knew I was going to get an excellent vehicle at an excellent price. The staff was friendly but not overbearing, and the atmosphere was relaxed. The only reason I have written this exact review sooner is because I am an engineer amd felt before I commented on the vehicle I should spend some time experiencing it so I I knew what I was talking about (ha). In a word the CrossTrek XT is a dream. The handling is excellent for a wide wheelbase. I get 34 MPG average just driving around, the sound system has a slight delay on picking up the bluetooth on my phone but that is expected, and the sound itself I great with a nice bass for stock speakers. This is a slight shifting delay when initially putting the vehicle into gear, but that is most likely because of the CVT adjusting the torque to gear ratio after shifting from reverse, but it has never been a hinderance. I am going to enjoy this car for the rest of its life, and whenever anyone I k of is on the market for a new subaru, I am going to point them in the same direction as the one I took.

Ashby

14 de mar. de 2015

I was extremely impressed with the sales staff at Crews. This was the first car I have purchased from a dealership, so I was definitely apprehensive. Carmelo was excellent and helped me with all of my questions, making me feel comfortable throughout the whole process. Even though the purchase was made right before closing hours, everyone was friendly and helpful. I definitely recommend Crews to others looking for a Subaru in the SC Lowcountry!!

berkos

13 de mar. de 2015

I would describe my experience as enjoyable. Sales personnel was very accommodating and knowledgeable. Staff was friendly and extremely helpful. Worked with me every step of the way explained all my options.

Bill

6 de mar. de 2015

It's very rare that I buy a new vehicle, so buying a car doesn't come second nature. My wife and I visited Crews in January to test drive a Forester. Although we were not ready to deal but were in the shopping phase Jerry was very helpful and informative as well as friendly and not overbearing. Then a month later we decided that the Forester would best suit are needs. When we visited Jerry the second time, he made the car buying experience, including price negotiations, very pleasurable, easy and relatively quick. And Pam made the paper non complicated and a breeze. A very nice bunch of folks!

ABSquaredX

5 de mar. de 2015

Car dealerships normally make me nervous and overwhelmed. I knew I wanted to purchase a vehicle but was unsure of the type and year of vehicle that would best suit my needs. Upon arriving I was instantly greeted by a sales representative and before I knew it, I was in the process of my first car purchase. The entire process was very simple and quick and the price and service was AMAZING! I have never felt more comfortable making such a big purchase in my life. Both employees that I worked with ( Carmelo Vasquez and Pam Baker) made me feel incredibly comfortable and relaxed during the process. We even discussed our families with one another. I would without a doubt recommend these two as well as the entire dealership! Keep up the great work!

HNof

1 de mar. de 2015

Not words normally used to describe a car buying experience! I knew I wanted the new Outback, but absolutely dreaded starting the whole process. I dreaded it so much, I made my husband make the first point of contact. Linda answered all of our questions promptly and without pressure. I decided to make the trip to North Charleston to start the process. From the moment I walked through the front door it was FUN! Working with Robert and Pam was like being with friends! They immediately got to work finding an Outback that suited my needs and budget. I left feeling relaxed and taken care of...not taken for ride with head spinning like previous dealer experiences. Pam made the financial paperwork easy-breezy. We were actually laughing! When I went back to pick up my new BFF, Robert was ready to teach an old lady new tricks. He explained all the bells and whistles and synced everything up for me. Although he knows far more than I could ever comprehend, he explained just what I needed/wanted to know. I drove away looking forward to visiting again when I am due for maintenance! Wait, what? When does anyone say THAT?? Thank you guys for making a car buying experience what it should be...FUN and SIMPLE!

Ssblues14

27 de feb. de 2015

I recently came in to look at and price a new WRX. I was paired with Ralph and let me tell you, he is a easy going and easy to talk to guy. He was very knowlegable about the vehicle and was not pushy at all to sell the car. I test drove it and during the 15-20 minutes test drive he knew every detail about the vehicle. When we got back to the dealership we went over the buying details of the vehicle and I feel I received the best deal and out on top. At no point did he say No we won't or can't do that and I even expressed that I wasn't ready to buy it that day. I walked in the next day ready to buy and the deal stayed the same. There were no hidden agendas and I feel Ralph had my best interests in mine not his own! I will recommend this dealership to anyone and if I find myself buying another vehicle down the road these guys will be my first and only stop!

Jim

20 de feb. de 2015

A test drive of the 2015 Outback confirmed all the desired improvements over my 2008 Outback, and a review of the optional trim levels indicated the Limited would meet my requirements without any unnecessaary features. The people I worked with were quite helpful, knowledgeable, and patient. In particular I found Pam to be quite good at her job and conducted her work with much professional efficiency in completing the financial aspects of the sale. I don't normally buy extended warranties but I came away with one this time and only hope it serves me well. My only complaint with the deal is that I lost several hundred dollars because Crews does not participate in the Costco Auto Program, but then Trey and Robert helped mitigate that loss to some extent and I thank them. I look forward to many happy miles in this car.

gdrumbor

20 de feb. de 2015

He helped us sort through the models and options for the combination that works for us. Then he led us through understanding how to use the features, and committed to follow up next week once we're past the overwhelming impact of all the technology.

adomariah

14 de feb. de 2015

How do I approach a multicultural couple in their purchasing experience? Accepting the Challenge, Sales Team Trey and Carmelo ensured constant attention to customer detail, professionalism, and excellent tag team to ensure both couples had a welcoming experience regardless of language barrier. Kudos to Trey and Carmelo.How about the next day concern? No problem. they found a way and quickly resolved the remaining concern with the same customer satisfaction.Kudos to the Subaru staff for envisioning the next level of future customer service: The multicultural customers of the future Charleston SC.

Mallori

6 de feb. de 2015

My experience was made easy once I came to Subaru. The staff was knowledgeable about the vehicles an provided excellent customer service. The overall experience was pleasurable.

Sally

5 de feb. de 2015

We recently just stopped in to take a look at the Subaru Outback and ended up loving it and leaving that night with a brand new car! We traded one in. The entire process was smooth and easy. We worked with Millet DeAngles and would highly recommend him. He was not pushy at all listened to our concerns and helped us with useful feedback.

COchick

4 de feb. de 2015

I have needed a new vehicle for a while, although I had no intention of purchasing one for about a year or so...Until I met Ralph Hunt, who then introduced me to the 2015 Forester XT (Touring).....with Turbo! It was all I ever wanted and more. Ralph was great to work with, not pushy and rather amusing at times. The test drive was fantastic, he was patient with me as I had him explain over and over the way each item works. He wasn't even phased when I gunned it a few times (without asking) to test the power of the vehicle. The features of the car, like Eyesight, are amazing...very cool to see during the test drive, yet even more amazing in real life. Pam was great and full of smiles (and patience) while I hemmed and hawed over the warranty options. The next day I stopped by with some paperwork and had the chance to meet the service team, everyone was all smiles as well. Great customer service all around. I love my purchase and am so glad I decided to stop by that night. The best part - there was no pressure at all. Just answers to my (many) questions. Thanks Ralph!

brookemfields

2 de feb. de 2015

I've now bought 2 cars from Crews Subaru. The staff is wonderful, from sales, services, to finance. I worked with Anthony Cargile as my salesman and he is a lot of fun! Anthony really tried to show me my options and was very patient as I test drove 5 cars! I ended up getting a 2015 Forester and I am really pleased. I would recommend Crew Subaru to my family and friends any day; especially Anthony, Pam, and the service team. Good company, good people.

hammer71

30 de ene. de 2015

Internet buyers should be cautious. Contrary to my experience at this dealership in 2013, my recent purchase Jan 2015 prompts me to consider that this dealership is now more interested in a sale than cultivating customer loyalty. The ePrice I obtained, which I concluded was pre-negotiated, was accompanied by the statement: Internet Price does not include sales tax, tag, and fees which are $763.00. Prices good for 10 days. One therefore would expect a firm sales price. What they didnt include in this statement was that the price was subject to dealer add-ons, such as crossbars and body side moldings. Had that been disclosed upfront, this could have been a five-star rating. Front end Salesman Millet Deangles was exceptionally cordial, helpful, and of pro-customer demeanor. Administrative paperwork was handled superbly. Had management not withheld pricing data or included an appropriate statement with the ePrice, I would not be leery. The latter prompts me to wonder what after-sale (service) surprises are up their sleeves.

Jon

26 de ene. de 2015

I recently stopped by to take a quick look at the Subaru XV Cross Trek. Josh came out and introduced himself and showed me a few of the models they had. He was very knowledgeable, easy going, an all round nice guy. I never felt pressured by him. Even though I was not going to purchase a car that day, he took his time and even took me on a test drive. I highly recommend Crews Subaru and Josh! Congrats on your baby Josh!

kimjanecek

26 de ene. de 2015

I had been to several dealerships to test drive SUV's.....my husband finally talked me into test driving a Subaru, and I thank goodness for that! Ralph was so awesome as our salesman, and always aimed to please! Pam was just as awesome. I highly recommend Crews Subaru for your next auto purchase. Honestly, I don't think I'll ever drive anything else!

Jk44mail

22 de ene. de 2015

I wasn't planning on buying a car let alone a new car! Ralph took his time with me and he was so knowledgeable about both of the cars I test drove. It was a great experience. I was a little concerned about the trade in process but HR made it seamless. Pam was great to work with, she answered all of my questions and had a sense of humor too! I would recommend Crews to anyone. Ralph didn't push me, he let me take time to make my decision. It took 2 visits for me to make my decision. If you are in the market, see Ralph he is awesome! This was the best car buying experience I have ever had. Thanks Ralph and Pam!

Jack

19 de ene. de 2015

Josh Stringer and the whole crew at Crews have more than satisfied me and my family with 5 cars, they have made it enjoyable and made us feel like part of their family. Attention to detail, great pricing, and genuine concern for our happiness with the new cars makes us repeat customers. Pam and Josh made each transaction easy and enjoyable. Making sure you know how to use the new features and how the eyesight and other systems work builds even more confidence in these great cars. Let Josh show you!

Bill

18 de ene. de 2015

I visited Crews 3 times before buying my new Subaru. Each time the sales staff was excellent. Millet Deangles was very helpful and knowledgeable about the cars during my first visit and led me through the closing process on my third visit. He was helping another customer on my second visit, so Ralph Hunt filled in admirably. I was really impressed with how the sales team worked together to service the customer. I also thought the sales manager was great. The fellow responsible (don't recall his name) for negotiating my trade-in was the only negative experience for me. His initial offer for my car was significantly below what I had been offered by another dealership and well below the average trade-in market price. His attempts at initially justifying it were lame and his attitude condescending and belittling when he finally increased his offer.

ANDREA

7 de ene. de 2015

I just purchased the 2015 Subaru Outback from Jerry Peters. I walked into the dealership as a lifelong Toyota customer, but now I am a Subaru lifer. I absolutely love this car!!!!! Jerry's vast knowledge of Subaru as a company and his expertise in determining which features and which model best suited my needs was extremely helpful. The features on the Outback exceeded my expectations and Jerry patiently walked me through all of them. I never felt rushed or pressured. If anyone I know is car shopping, I am sending them to Jerry Peters!!

Jbiggers

5 de ene. de 2015

We recently purchased a 2015 outback limited from Trey at Crews. He was easy to work with, knowledgable, and not pushy in the least. We met him in the parking lot on his day off,,,and made the deal two days later. We also met mark Taylor in service to answer some of our questions. Everyone should meet the service manager before they buy a car. Jason in finance was great as well. Speeding up the process It was not the dreaded 6 plus hours in the dealership. It was fast and painless! Thanks trey and gang!!

new2subaru

3 de ene. de 2015

I visited Crews several times during my decision process. Each time veryone was friendly and helpful with no pressure. I shopped around at other Subaru dealerships in the area and even with ordering exactly the car I wanted, Crews offered the best new car pricing and best trade in value of any other dealership. All interactions were easy, direct and professional. Millet even came in during his vacation to make sure my car was cleaned and ready to go on the day of pick up.

Barbara

3 de ene. de 2015

Millet was very professional and patient with our numerous questions. Because of past negative car buying experiences, we were dreading the ordeal. Working with Crews and Millet was painless, efficient and professional.

1eyeswife

2 de ene. de 2015

I only have praise for Crews Subaru....Jerry Peters worked with me to get the car I wanted, and went out of his way to find the Forester that was right for me.( Price & options! ) Everyone was so friendly and professional. I could not ask for a more comfortable buying experience. I felt like I was part of their family. 5*s all the way!

Dr Donna Smith

23 de dic. de 2014

Having gone to two other Subaru dealerships in our area and having less than stellar customer service, we happened upon Crews Subaru. It was Tracie, the on-line customer service representative that got me to come to Charleston initially. But then Jacob, our Salesman made my car buying experience so pressure-free that he didn't have to sell me on the product all he had to do was be honest and be nice...which he did! I had done my homework and knew the reputation of Subaru but the dealership restored my faith in car salesmen and the car buying process. I ended up ordering a 2015 Outback.... Pam in finance was so easy to work with and so unbelievably honest with the paperwork and final costs. I would recommend this dealership and it's staff to anyone looking for a new car and honest, caring folks to work with!! They truly care for the customer... a characteristic that is lacking in many car dealerships that I've been to. Thank you Crews Subaru for giving me just what I ordered!! Dr. Donna Smith

bpdoonan

20 de dic. de 2014

Another great experience at Crews Subaru, no pressure sales technique, everything you want in buying a new car. Safest cars on the road, eyesight and drive assist features just make them that much safer.

jcmoor1

8 de dic. de 2014

The whole crew at Crews Subaru was very easy to work with and did exactly what they promised and then some. Better price than we could get elsewhere. Highly recommended!

mehanhauser

8 de dic. de 2014

Trey did a super job showing why we should buy a Subaru. And we did !!!! We find that the value of our Outback outpaces the other vehicles we looked into. This value is a combination of price, quality and features.

enmoorejr

20 de nov. de 2014

Working with Jerry and the Crew at Crews is tight-knit, top-notch service that is guaranteed by all of the good reviews from the best customers in the US. Charleston and surrounding areas are booming industrially, and dealerships like this provide the best cars to the best workers in the best part of the world (arguably). Check the statistics. Cheers!

smithsj07

18 de nov. de 2014

Here's the deal, if you want a quality vehicle, a quality team of professionals, then you will find your way to Crews Subaru of Charleston. My beautiful bride and I were greeted by Mr. Anthony, a stand up guy. We explained we were on the hunt for a vehicle, Subaru was on the list of many to test drive and we explained what we needed in a vehicle and Mr. Anthony took over from there. If you don't know Mr. Anthony you should make a point to, one of the most genuine down to earth souls we've ever met. He could have cared less if we bought a car be it new or used from him, he was more concerned about our needs in a vehicle. Zero pressure and lots of information, I think we could have test drove every car on the lot and he would have been happy to help us until we found the right one. We found the right one thanks to Mr. Anthony's help. He was/is very knowledgeable and made this an experience to remember in a good way. We also worked with Ms. Pam, another treasure within the Crews family... when I say this was easy it was and the team of professionals hands down made this the best purchasing experience ever. We will be repeat customers. Thanks and we truly mean it.

snyderms

13 de nov. de 2014

I was given the task of researching cars to decide what would be the best fit for our family. After online research, I visited Crews just to get a feel for the Outback. Anthony was friendly from the start and really heard what I was saying about where we were in the car-buying process. He offered lots of information and, of course, a test drive, but didn't pressure me to do more than I was ready for. I returned a few days later to drive the Outback and was convinced that it was the car for us, but still needed time to figure out the money part. Still, no pressure from Anthony. Last week, I went back, hoping to be able to work out a deal that would work for us financially, but ready to wait if needed. Anthony worked with me and the finance guy to get a price that we could afford. I drove away in the Outback just over an hour later. I never thought I would be able to say that I enjoyed a car-buying experience, but I love the car and I enjoyed the interactions with everyone at the dealership that I met. Being treated with respect goes a long way.

jjbelk

5 de nov. de 2014

My wife and I went into Crews Subaru to look at a used Elentra GT. My wife normally doesn't care too much for a sales person to ride with us on test drive. Well Jerry has nailed customer service and the overall feeling of the dealership is positive. We had a great time testing driving and was introduced to Subaru (which has never crossed my mind) after learning about the vehicles and working with Jerry I would have to say my soon to purchase a new car will be at Crews Subaru and will be working with Jerry. The Subaru Crosstrek is an amazing vehicle and I feel after driving everything else around Charleston it will be the vehicle of choice. Thanks Crews for the amazing customer service!Soon to be Subaru Customer!JB

patsoutback

26 de oct. de 2014

In 41 years of marriage my husband and I have purchased many cars. Crews Subaru of Charleston was the best dealership we have ever worked with!!When we entered the lot we were greeted by salesman Robert Kozakiewicz - he was great, very pleasant and no pressure. He was able to answer all our questions - he knows his product well!To get the newest eyesight system (which was just being produced) we ordered our 2015 Outback. Thank you to Linda and Pam for a no stress - pricing and financing of my new Subaru.When my 2015 Subaru Outback arrived Robert K. showed us all the features and how to use them, I drove off feeling confident in my choice of vehicles. Every step of the buying process with this dealership has been so different than any other car buying we have every done. This dealership has THE BEST TEAM from sales to finance to service - 5 Stars!

Tom McTeer

24 de oct. de 2014

Millet was a great salesman, he didn't pressure us like most do. He answered all of our questions and wanted us to get what we needed.

milesperhour

22 de oct. de 2014

I loathe car salesmen, finance people, and the entire process of purchasing a car. Until I met Josh. He never once pressured me. Let me do my own research and gave me time to think. When I was ready to make my purchase it was his day off. He came in on his day off, after the dealership closed to make sure I got what I wanted and was happy. Gave me his cell number and checked on me several times to make sure I was still happy. I LOVE my new Outback! Josh made the entire process wonderful. He needs to be promoted at once! Josh you should teach a class on how to be a great salesman and person! I wish you were in a business where I would have to see you more often (can't be buying a new car all the time)!

Regina Izzo

22 de oct. de 2014

I am a tough customer, because I drive a hard bargain. But I knew that the car which I was buying was worth their asking price. I got them to come halfway and I was very satisfied.

batbatog

18 de oct. de 2014

Got a great deal there. Jerome helped my wife and I and now we are proud owners of a new truck. Had already brought some friends over to check out the dealership as well.

Pamsharris

16 de oct. de 2014

Josh is the most amazing salesman that I have ever seen.I have always hated car shopping because of all the high pressure, but after meeting with Josh and having him find the perfect car, my whole outlook has changed.Josh was friendly, very informative and treated us with the utmost respect and made us feel like family. Things went very smooth and for once buying a car was painless!I will gladly tell all my friends and family of the fantastic experience that we had with Josh.If there were only more salesmen like Josh Stringer people would not hate car shopping !Thank you Josh Stringer and Crews SubaruWe will be back.

Paul Waer

15 de oct. de 2014

I recently purchased a vehicle from Crews Subaru. I have to say, that this was an amazing experience. Everyone I encountered was extremely friendly, and took my situation seriously. They found me the perfect car at the perfect price. I will definitely recommend them to anyone looking to purchase a new car. The Crews family of dealerships should be very proud of the team they have at Crews Subaru.

mecarr

6 de oct. de 2014

My husband and I had a great experience at Crews in the recent purchase of our new Outback. Tracie was very quick to contact me after I sent an inquiry online, and we set up an appointment to come in and meet with Millet. Millet was very friendly, professional and made the experience as easy as possible. Sometimes the car buying process can be less than fun, but the folks at Crews made it actually quite enjoyable. They worked with us on our trade-in and honored the pricing we requested. We really enjoyed working with Pam as well, and everyone we encountered there was very friendly. We liked the relaxed atmosphere and no-pressure vibe and would recommend purchasing a car there to anyone. And we couldn't be happier with our first, and certainly not last, Subaru!

christy.k.miller.3

6 de oct. de 2014

Thank you Ralph and Pam for making our recent car purchase a smooth and painless experience. The team at Crews Subaru was professional and helpful with no high pressure sales tactics. We are thrilled with our new Forester and will recommend your dealership to friends.

may.jones.9081

3 de oct. de 2014

Many thanks to Trey and Pam for helping me get the perfect car. I have purchased a number of new cars over the years, and this has been my most pleasant experience. Trey was attentive to my needs and desires in a car and helped me order the perfect Subaru for me. Pam was amazing in helping with the financing. I can honestly say that this has been a delightful experience. I would highly recommend Crews Subaru to anyone looking for a wonderful automobile sold by a knowledgable, friendly, professional team.

aerdel

30 de sep. de 2014

The folks at Crews Subaru (Ralph was our salesman) make buying a car easy. No pressure, no tactics, and fair to the end. Thank you!

jill.lovins

28 de sep. de 2014

The team at Crew Subaru makes buying a new car a pleasant experience. This was my 3rd car from them and I am looking forward to working with them for the next 3 cars :)

cannon425

26 de sep. de 2014

excellent service. would highly recommend. Jacob Kinnamont was very friendly, helpful and knowledgable about the car. all in all was a good experience one that i would recommend to anyone.

nataliekaysmith

25 de sep. de 2014

My experience buying my first brand new car as an adult was extremely quick and easy. I'm very happy with my new purchase :) Thanks Trey!

Stuart Lee

24 de sep. de 2014

Stephanie Monson is the sunshine after the rains. She steps out of the North Low Country, and with a distinct Swedish brogue, "Hey, I'm Stephanie. I understand buying a car is an expense, and it should also be a pleasant experience." That it was, Stephanie, that it was. Annie and I had two requirements: gas mileage and true off-road 4-wheel drive with adequate towing capacity for a small boat and gardening, compost etc.. Ford, Honda, and Volvo were out, only all-wheel. We were trading in our Toyota Sienna, a good car, our friend. So, it had come down to a Jeep, another Toyota, or Subaru. Stephanie had owned a Subaru before she moved here from the real winters of the North County and started saling them. She let the car speak for itself. After driving a 2014 , the only decision left was whether to wait for the newly designed 2015 Outback. We did.The 2015 Outback's engineering, the attention to every detail, is the equivalent to Lee Iacocca's Mustang and Toyota's integration of a minivan body onto a Camry chassis, our Sienna. This automobile is not only a pleasure to drive, Subaru has not missed a detail. And Crews Subaru? When the first model hit the lot, Stephanie called; when none had a trailer hitch, Pam Baker promised one the minute that they came in, and Jason Parish in Service delivered (and there everywhere behind the scene facilitating was Josh Stringer). Crews is a crew--my experience, from the first day when Pam Baker came out and said she had to be at her child's play but Stephanie could close up to the trailer hitch at a thousand miles, my experience has been not words but deeds. Stephanie Monson is a woman of deeds. The 2015 Outback, go drive one. Yea, go see Stephanie.

sewell.kahn

23 de sep. de 2014

We have been thinking about a new car for several months and carefully did our research about cars. The Subaru Forester was one of the cars high on our list. We test drove the others on the list and then came to Crews Subaru. The car met our expectations. The salesman,Anthony Cargile, told us he was going to take care of us and he did, He showed us several models, explained the different features and the got us a great price, One thing that I really liked was meeting the service department people when we bought the car, giving us the feeling of personalized service. When we drove off in the new Subaru we felt that it was the easiest buying experience ever.

johnyd0314

18 de sep. de 2014

Josh made my car buying experience amazing. He worked every which angle possible to help me get into my new Subaru. I would recommend my salesman to anyone in need of a new vehicle. When it is time for me to get a new Subaru I will be sure to return for the friendly service.

Brooks DuBose

16 de sep. de 2014

I had been looking for the perfect vehicle for 9 months and many different dealerships. I almost decided to purchase through Carmax because of the no haggle sales guys. After reading rave reviews on Subarus I decided to try Crews Subaru of Charleston. My salesperson Millet Deangles was very knowledgeable and respectful as well as listened to my needs, not the least bit pushy. He made very good recommendations as well as made me feel like I purchased a great car at a great price. He also delivered my car to me at a remote location during his business hours when he could have been selling. I would highly recommend working with Millet as well as purchasing a new Subaru from Crews. Overall are very great experience!!!

bhowell6

5 de sep. de 2014

I had the best experience buying a car from Crews!!! They really are my friends in the car business!!!! Never once did feel like I was Jerked round or being taken advantage of. Josh was the best car sales person I could have gone to and I am glad that I did! Thank you for my brand new Subi Josh!!!! Will highly recommend!!

mizaimeh

4 de sep. de 2014

I had a terrible experience with my first car when moving to charleston, however Jerry made the transition back to Subaru an easy one. He was the best, and got me into my new car quickly.

len Terradista

2 de sep. de 2014

Crews Subaru and Trey Norwood are the best. The entire process was a pleasure. Professional, fair and committed to satisfaction. I wouldn't go to any other dealer. Crews should be very proud of their staff and their business philosophy. 5 stars all the way!!!

dublingirl

30 de ago. de 2014

I purchased a 2015 Forester on August 22/2014. I brought my eldest daughter along for backup since I had already been to two other dealerships (in Summerville) and had an appalling experience with their sales teams. Anthony took care of us and was extremely patient and polite and answered all of our questions. We visited the dealership twice prior to the purchase and the absence of high pressure fast talk was what made me come back to Crews when I was ready to buy. Pam worked with us also and that was a simple process due to her efficiency and professional manner. I am very please with my vehicle and they made the buying process enjoyable. I would recommend them to anyone since it's a great product and a well run dealership.

reidmccall

20 de ago. de 2014

I have a background in sales, so I'm sensitive to cheesy tactics and slick math. Stephanie was patient, knowledgeable, cooperative, and friendly. We were in and out in no time and our two kids were entertained with toys and shows. I would recommend Crews Subaru to anyone.

Hooha

16 de ago. de 2014

From the moment we walked in, we were treated with respect. Linda, Anthony and Pam were very focused on providing us with a pressure-free experience and the utmost in Customer service. Subaru manufactures an outstanding product and to have it represented by such stellar professionals will ensure that we recommend Crews Subaru to our family and friends. Thanks!

MtPleasant

16 de ago. de 2014

We did not intend to buy 2 new subarus, but Ralph and Pam made it possible! Simply amazing experience. I highly recommend Crews as both Ralph and Pam took exceptional care of us.

reimerja

10 de ago. de 2014

I am now the proud owner of a white 2014 Outback! It was a pleasure working with Ralph Hunt. He was very helpful and made the whole experience stress-free. Would definitely recommend Ralph, Pam and the entire Crews dealership to anyone in the market for a new vehicle.

pamani

7 de ago. de 2014

This is the second Subaru Forester we have purchased in 3 years from Josh Stringer at Crews Subaru. Once again, Josh has provided us with outstanding service. Josh is friendly, knowledgeable and no nonsense. He was kind enough to bring the car to our home to be sure it fit in the driveway! Pam was efficient and friendly on the finance end. We love the Forester and excited with the 2015 model.Service Dept is also friendly, efficient and accommodating. Highly recommend Josh Stringer and Crews Subaru for your next car purchase! Peter and Annette Mani

dsavageji

5 de ago. de 2014

After consulting the national safety ratings my wife and I decided on a Crosstreck for our daughter. My wife has an internet business and we utilized all websites with Crosstrecks for sale to find the best price and warranty. We used carguru, carmax and other seller sites that had vehicles listed in SC and NC. I live in Charleston SC and after negotiating with several dealerships in SC and NC I was resolved to buy a used 2014 with 1500 miles located in Spartanburg SC when I decided to call Crews Subaru of Charleston. Crews beat the deal in Spartanburg with the exact new car with only 17 miles. At first I thought that they were going to get me into the dealership for a bait and switch but that was not the case. Salesman Jerry Peters looked me straight in the eye and delivered what he promised when I arrived. He showed me the car and made sure it met my daughters needs and let us test drive it as we desired. He allowed the vehicle to sell itself. There were no pressure sales tactics. I was very pleased that there were also no unexpected issues arising during the sale. I've bought over 12 cars in my lifetime for me and my family members and this dealership delivered on their word. I got a new car for my daughter cheaper than the used car I found on line with absolutely no hassle. This dealership knows it has a good brand of cars and they live up to their word.

wilk2002

4 de ago. de 2014

We first visited Crews Subaru of Charleston in February to look at a new Outback. My wife was very interested in this particular vehicle and Trey Norwood was our sales representative while we were looking. After we test drove the car and did a little more research at home we discovered that a new model was going to be released this year around July. We were in contact with Trey to let him know that we were interested in the new model whenever it becomes available. Trey assured us he would let us know when they would be rolling in. We had full faith in this process and when they became available we would get a phone call telling us to come on in and check them out.July rolls around and we are constantly checking the inventory that you carry to see if the 2015 Outbacks have arrived. We finally found them in your inventory and decided to drive up on a Sunday to just check them out on the lot because we couldnt make it in at any other time for that week. At this point we expected Trey to call us at anytime to let us know the new Outbacks were available to come on in and check it out. Nobody called. I guess if your not buying in the immediate future your gone and forgotten.We decided to come up on a Saturday and check them out. We walked in and Trey was busy with another customer so at that time we were introduced to Ed Roberts. Ed was nice that day showing us the new Outbacks and accommodating our request to look inside of a few different ones. My wife decided she wanted some options on the Outback that you didnt have on your lot. We wanted a loaded with every option white Outback with light leather interior. We just didnt want the 6 cylinder we wanted the 4 cylinder. So after we were given offers on the Silver Outback that you had on your lot with the options we liked my wife decided she would just wait to get the color combo she wanted.Our plans were to trade in a 2004 Toyota 4-runner with about 125,000 miles on it. We were the only owners of this vehicle for 10 years and it was in great condition. The appraisal came back at $7500 for our trade in. After a little negotiation your staff decided they would come up to $8500 for our trade in. We were also negotiating the price of the Outback as well. The package we selected MSRP was about $34,000. Ed went to someone in the front of the building at that point and spoke with a manager that agreed on the price of $32,000. So we were set! We were getting the price and the trade in value we wanted. Now Ed insured me that he would be looking all over the southeast for our Subaru. If he couldnt find it over the next week he would be ordering it for us. Either option was fine with us.So, a few days roll by and we dont hear anything. My wife and I discussed our options at this point and decided that we have waited 4-5 months already what is another 60 days or so if we wanted to order one. So I called to speak with Ed again about ordering the vehicle. I couldnt get him on the phone and when we finally did speak I told him we wanted to order the Outback and I reiterated our price and trade in value. Ed assured me that this part of the deal was solid and done. We just need to get the car Ed said. Ed told us he had never ordered a car before so he was going to have to check to see what he had to do. The next day rolls around and we didnt hear from Ed. I called the dealership to speak with Trey at this point hoping that he had little more experience and could speed along this process. So I spoke with Trey and he assured me that we didnt need to order anything. He said there will be a flood of these new Outbacks hitting the southeast over the next couple weeks and he could snag the one we are looking for from another dealership and have it to us much quicker than ordering. So now I felt like Trey was on it and was going to work with Ed to make sure we could get our car asap.A week or so rolls by and we didnt get as much as an e-mail or phone call to let us know how the process was playing out. So I decided to start researching all of the dealerships in the southeast for this particular Outback. I found one in Gainesville, Florida and called to talk to Ed or Trey about this particular car. I was able to get in touch with Trey a little easier so I spoke with him around 10am in the mooring. He said that some executives were in town from Subaru so it might be a little slow going as far as seeing if he would be able to get the car from Gainesville. So I told him to please find out if it could happen and we had spoke with Ed the day before about just coming up and ordering the Outback anyway. Ed had told us to come in after 3pm because he had a delivery of a new Subaru to a doctor that just purchased. Told him that works for us.So now we are headed to the dealership with hopes that Trey could get the car transferred from Gainesville and if not we were going to be giving a deposit that day to order our new Outback. We showed up a little earlier at 2pm than Ed wanted us to. When we arrived Ed, Trey, and several other guys were sitting out front on a bench and standing around talking. Trey started to walk in and Ed kind of stared at us as another salesman asked what he could do for us. I told him I am here to speak with one of these 2 guys pointing at Ed and Trey.First thing I wanted to ask Trey was if we were getting the Outback from Florida. He said he had not had a chance to look into it yet because of the meetings. So 5 minutes later Trey spoke with someone somewhere or looked something up. He came back to us with we dont even trade with that particular dealership. Okay sounds good, just dont know why he waited until we walked in the door to find out the information. Now we are going to order. Trey and Ed speak with someone up front and came back to us with the price of the car and the trade in value they were going to offer. The price of the car went up from $32,000 to about $33,400 and the value of our trade went to $7,500. When this was presented I was extremely frustrated! We had already agreed on the price and the value of trade, so why was I going to have to go through this process again. Told them what was agreed upon last time and they went to the person in the front again. They came back with the car being at $32,000 and the trade at $7,500. Had I not shaken someones hand and had this agreement with Ed, which he even now was telling me that is what the agreement was he just couldnt do anything to make it happen.So, I was done! I wanted nothing else to do with this dealership or any Crews dealership for that matter. This could only be indicative of what was to come in the future with this dealership for the life of the car. My wife and I walked out and told Ed that we would not buy the car from them and to call us if he could come back to his original agreement. We never heard from Ed, Trey, or anyone representing your dealership after that. To be honest after our experience that is what I expected, sad to say. I was trying harder to sell myself a Subaru than the salesman that actually work there.Since this happened, I listed my 4-runner on auto trader and cars.com. Within 1 week I sold the car for $11,000. Not saying that is what I would have wanted in a trade but your appraisal department may need some additional training because they obviously could not see the value in my car.After the car was sold we went down to Fred Anderson Toyota and looked at a new 4-runner. We met Jeff Lenz who was more than happy to accommodate any of our requests. We finally decided on a 2014 4-runner limited and we were going to have to order it because we wanted 4 wheel drive. Jeff found one and gave us the time frame as to when it would be in. We agreed on a price that involved no negations, Jeff simply asked what I expected to pay and we got our fair price. We were excited to buy the new car now that not only did we find the car we wanted but the right dealership to bring our business to. During the waiting time Jeff called to give us updates on the cars arrival and also texted throughout the process with information we needed or requested. I called Jeff several times to ask some specifics and every time I called he answered the phone, at work at home it didnt matter he was our salesman and was going to what it took to make us happy. I couldnt have been happier with our experience with Jeff, he went above and beyond.Do we have a friend in the car business? Yes we do, Its Jeff Lenz at Fred Anderson Toyota of Charleston.Sincerely,Brian D. Wilkinson

debbie.randolph

1 de ago. de 2014

Trey was wonderful, he listen to me and what I needed in a car and what I wanted . Trey found my dream car and at the price I could afford. I would recommend Crews to everyone I know. .

rcmassengill

29 de jul. de 2014

Jerry Peters and the entire staff at Crews Subaru did just this: said what they were going to do, and more importantly, did what they said they were going to do. Great car! Great deal! Great communication! Great service! Great experience.Painless.

Philip Harris

23 de jul. de 2014

I have purchased quite a few new cars in my lifetime but I have to say that the experience that my wife and I had at Crews Subaru here in Charleston was the best. I have been researching new vehicles for months and was down to a Mazda CX-5 or one of the Subaru wagons. We were greeted at the front door by Jerry and he was able to find exactly what we were looking for in a very short time. My wife loves the car and I am really happy that we finally have something in our driveway that is safe, comfortable, and easy for her to drive. We talked finances with Pam and she was able to get us a great rate and we were on our way. Thanks again, Jerry and Pam!

MargaretMorgan1

22 de jul. de 2014

I had been searching for an Impreza Sport for more than six months, thinking that a used one with a bit of mileage would be in my price range. After looking all over the country I thought I would just have to wait realizing that once people get them they don't really sell them or if they do the price doesn't come down much. I went by Crews more than once looking and talking to Millet Deangles and decided to at least drive one to make sure I was waiting on what I really wanted. There was never any pressure this was definitely the car I thought it was. We have owned Subaru's in the past so my heart was set. Another dealer had a sport they could bring down from Charlotte for me to look at, so I went back by to see Millet. Crews was able to get me in a BRAND NEW SPORT for about 2000 dollars more than the 2yr old one with 25,000 miles I was looking at. From financing with Pam to emails with Tracie and the integrity of Millet I could not be more satisfied with the staff and customer service at Crews Subaru.

Joel Villahemosa

15 de jul. de 2014

For first time buyer, buying from Crews Subaru of Charlestion was a painless experience. I didn't feel pressured by Millett and Pam from financing was patient with my questions.

Matt Harper

14 de jul. de 2014

I'm a first-time car buyer, but I knew I wanted a new Subaru after recently being stationed at the nearby Navy base. Ralph took my list of "must haves" and found just the right vehicles for me to test drive. I decided very quickly from the test drives and Ralph and HR were able to get the same vehicle, but in the color I liked better, brought in the next day! I love my new Forester XT. Powerful and decked out! Plus, I didn't even have to worry about my budget because Ralph came right to me with a price lower than I had even planned to try to negotiate to. Pam got the paperwork going and I was out the door with my new Forester in no time!

W.Chassereau

11 de jul. de 2014

At the Crews Subaru, I was greeted friendly by an excellent sales representative and all of the other personnel were also experienced, knowledgeable and professional.

Brake4IEDs

27 de jun. de 2014

My husband and I have debated on replacing my old worn out car for quite some time. We had a bankruptcy and are rebuilding our credit. I filled out the online finance application in hopes of getting the cheapest outback they had. Josh gave us his personal cell phone, always answered our questions and worked hard to get us a better car than the one we had. Well, he didn't get us the 2007 outback we were looking at, instead for a better rate and a modest amount more, he put us in a beautiful 2013 outback! Then the icing was, Pam, worked harder and when we finally walked in to look at the car she got us a better finance that allowed us to get all the additional coverage and still save us money! These people didn't have to work with me over the phone for 2 days to get me what my family needed, but they did and on top of that everyone was friendly to not only me but my children. We were in and out in less than an hour! They got a loyal customer for life with me!!!!!

lphelps

24 de jun. de 2014

I expected the salesman to have a little more follow through on the car-buying process but after the price was settled, he pretty much vanished. We were thanked about 10 times but it was left up to me to call and ask about the accessories that were part of the deal, when that really should be been followed up on by the salesman. The accessories were back-ordered but instead of having the Parts dept. call me, the salesman asked me to call and follow up after a few days. I didn't, because I wanted to see how it would be handled. Thankfully, the Parts person did contact me to let me know when the accessories "should" arrive but I still had to call days after that time to see if they actually had arrived. They were sitting there waiting on me to call, I guess. I scheduled an appt. to have the accessories installed but unfortunately that didn't go well either...that's a different topic so I'll refrain from detailing it here. The sales experience was in no way horrible but the ball was definitely dropped once he got his sale.

Wren1

18 de jun. de 2014

A great experience buying our first Subaru with Ralph-professional, knowledgable, non pressure, friendly. The dealership gave a value trade fort Toyota. Thank you for the feeling that the customer is important and making the numbers work !

mthorn4

17 de jun. de 2014

Our sales consultant, Trey Norwood, was exceptional and exemplary. He did not pressure us to purchase the vehicle and was extremely informative and knowledgeable. We felt like the price was fair and Trey was straight-forward with us. He catered to us while we waited for financing and described all the features of the vehicle before we drove it off the lot. He even set up my wife's Bluetooth. We felt comfortable working with Trey and would recommend his services to any of our friends.

A_Rellora

13 de jun. de 2014

I have been in the market for some time looking for a Subaru. I did a lot of research before going into the dealership. Being a new buyer I really didn't know what to expect. So I armed myself as best as I could with all the knowledge I could find in regards to car buying. However, when I went to the dealership I really didn't have to be so on guard. As soon as I was greeted they were nothing but helpful. No pressure. No tactics. No gimmicks. Just plain old fashioned "How can I help you?" From then on it was smooth. The only problems I had were on my end; I needed to find all the necessary information to purchase the car. Shortly after that I was driving off the lot with a brand new Subaru WRX STi. Millet and Pam where the two people who helped me get into a new car and I would highly recommend them to anyone looking for a Subaru.

TimKing

12 de jun. de 2014

Stopped by and looked at the Forester and was impressed, got my wife there on Saturday and drove it home on Monday. We knew what we were looking for in a vehicle when we walked in and this Forester had it. Josh was extremely helpful in the shopping phase. He was ready to answer questions and knew the cars well. He was not overly pushy as some car dealers can be.Pam was quick and efficient in the financing portion and a joy to talk with.

lucebean

5 de jun. de 2014

I have purchased other vechicles in the past but this was my first experience with Crews Subaru and I can't thank Tracie, Millet and Pam enough for all they did in assisting me with my purchase of a 2014 Outback. They treated me not only as a customer but as a person. They understood my needs and never once pressured me to buy beyond what I wanted in a car. In addition, they gave me a great deal! Lastly, you can tell from the minute you arrive at the dealership, the entire staff at Crews Subura works together as a Team. I highly recommend you buy your next car from Crews!

TheLaurens

4 de jun. de 2014

We are very excited about our new car! Thank you to everyone who helped us out. Ralph, Pam, and HR are the best. We couldn't be happier!

jatkins33

29 de may. de 2014

I've wanted a subaru for a long time now and I'm still excited about finally owning one. However, it seems that most of the reviews I've read are regarding the sales team. I think they are all good reviews because Subarus sell themselves. And they are all new car sells. I experienced to careless mistakes, on my used car purchase, that could have been catastrophic failures. When I got home after picking the car up and was showing my friend the engine, the cover over one of the pullies had falling off completely and was about to be sacked up in the belt system. Then I had to put air in the tires and one of them had a huge gash in the side wall and has to be replaced. The sales team was super quick to respond to my emails when they need a sale. Now that there's a problem I have heard anything back from them. They are lucky I really like this car.

altitudewrench

19 de may. de 2014

Was in need of a new Outback after my 03 was totaled in an accident. Met with Ralph and they luckily had one Outback with a 6spd manual available. Great service, and very quick getting the deal done. This is our second Subaru from Crews. We will be back again. Ralph is very straightforward and easy to work with. Highly recommend him.

scautorater

9 de may. de 2014

Millet was great. Completely no pressure and got us exactly what we wanted.Have you ever gone to a dealership and just weren't sure if it was a good deal or not? What did you get? Usually the full court press, your sales guy walks away to "talk to the dealer", the 3 different sales folks come over, then the manager/owner/director ALWAYS comes over and says: "What would it take to get you in that brand new car today?" which always ends up being a bad deal.With Millet, we came in, we test drove two separate cars. We were going back and forth over trim levels, and just didn't want to spend so much on a car. So, like any good buyer, we walked away. The real question was, what did Millet do? No pressure, just said: "Just think about it and give me a call when you are ready?". I don't even think he thought we would be back. We went, grabbed a bite to eat, checked all of the Subaru dealer inventory across the state, and determined that we actually didn't want two of the higher end options after the test drive. The car we did want was at the dealer. What brought us back that day? The fact that there was no pressure to BE back that day.The dealer gave us a great deal on our trade-in, most likely having to do with Millet, and we were sent to Pam for financing.I have NEVER been in and out of a dealership as fast as Pam and Millet got us through. Usually it's a 5-7 hour ordeal. If you count test driving two cars (around two hours), negotiating, financing and taking possession of the vehicle, we were there only 3.5 hours. So, basically 90 minutes after we had decided what we wanted we were leaving with a new car.The financing portion with Pam was great. Incredibly quick. She also helped us out to make sure our auto insurance was all set and correct.Overall, an amazing job and easily the best car buying experience I have had in my life.

Jeepies

5 de may. de 2014

My wife and I had settled on purchasing a Subaru Outback based on superior performance, reliability, and safety as reported by Consumer Reports(CR). We used the "Build to Buy" program through CR and then visited the dealer for a test drive to ensure compatibility with the model chosen. Anthony did a great job finding a car with the features we wanted (the color wasn't available from the lot) so that we could test drive it, explained the features of the car, and really gave us a good feel for the Subaru product. Anthony listened to what we wanted and arranged to have the exact car we wanted transferred from another dealership within 2 days. Once delivered, Anthony explained the operation of the car carefully. Settling on the price was painless with Anthony since we had already priced the vehicle through the Build to Buy program and Anthony had the certificate. Pam did a great job explaining our financing options - we had been cleared at our bank for a rate higher than the Subaru rate so we asked the bank to match it - which they wouldn't. Pam efficiently processed the paperwork and had us out the door at a very low interest rate. Both Anthony and Pam worked as a team to make our buying experience pleasant and efficient - they know their stuff! I recommend these guys to anybody looking to purchase a Subaru.

swerdna

27 de abr. de 2014

Ralph and Robert were very helpful in making my model selection,pointing differences between various models.Pam was very helpful explaining the financial aspects.I would recommend Crews Subaru for anyone looking to buy a SAFE, Reliable vehicle.

JerrySinnott

24 de abr. de 2014

No pressure buying experience by well educated sales consultant (Robert Kozakiewicz). Finance, parts and service staff did an outstanding job of gaining my confidence. This was my fourth Subaru purchase.

snkmurphy

22 de abr. de 2014

Very personable and a joy to work with. No pressure and very upfront. Easiest auto purchase we have ever made. Would and have recommended them.

AAYeti

18 de abr. de 2014

I have given Crews 5 stars overall because they deserve it. I came just looking to see what the 2015 WRX looked like in person and I was greeted by Ralph. After taking me to show the ones they had in stock he offered to let me take it for a test drive and after being asked if I was sure a few times I finally cracked and said yes.The following weekend I came back in to see if they could find me the exact version of the WRX that I wanted. After a lot of searching (4 surrounding states they were able to track down one 2 hours away at another dealership. After taking the night to ponder it over I came monday and we put the paper work in motion.2 days later the car was on their lot and the keys were in my possession.Ralph was an excellent, very low pressure salesman. All he really did was introduce my new Subaru.Pam has to be the best Financial person in all of Subaru as she managed to get me 2.9% on my loan for the car (With little Credit).I will be recommending them to everyone in need of a new car!

BWG77

8 de abr. de 2014

My previous experience buying cars involved tense moments of back and forth between me, the sales person, and some finance person in a back room somewhere. At Crews everything went well right from the start, and I kept waiting for the hammer to fall once the numbers were discussed. But the numbers were presented as transparently and as straightforward as the rest of the process had been. When it came time to discuss financing, I met with the finance person face to face and she went over the various OPTIONS I had for financing and payments. Everyone was friendly. Anthony went above and beyondhe even returned my other car whose lease was up back to that dealership and made all the phone calls to the insurance company, etc. The other salespeople were also nice. When I filled out the loan application online, the internet salesperson immediately sent me a personalized email. When I told her I had already spoken to another salesperson, she told me she would tell him I was coming in and make sure he got the message that I'd completed the application. Pam and Anthony were great. I actually hope I run into them outside of the dealershipthey were that nice and just real down-to-earth people. I cannot say enough about Anthony, Pam, and Crews Subaru. Not to mention, I love my car!

THL2

30 de mar. de 2014

I was purchasing a used Subaru for my daughter who is in school in Charleston, and the transaction was handled via the internet, telephone and mail. Linda Breedlove did a great job answering my questions and concerns via email and on the phone, Trey Norwood handled the test drive and paperwork with my daughter to her desire, and Pam Baker did a great job of follow up with the sales, licensing and tax paperwork via phone and the mail. A very good experience, and I would recommend Crews based on our purchase.

frrst

27 de mar. de 2014

Ralph is a consummate professional who was very positive and immensely helpful from the very start. I was only in town for the weekend, and he made my lightning quick buy possible and really pushed it through, even helping to negotiate the price of my 2013 STi down a bit with the manager. I live out of state, and when I ran into some issues about a month later with an unnecessary part purchase (a sport throw shifter from Crews, apparently Subaru puts them in the STi's stock and doesn't tell anyone) Ralph did all the legwork and made sure I got my money back. I'd say he went above and beyond the call of salesmanship to ensure that I was a fully satisfied customer. I'd recommend buying from Ralph -- he'll look out for you even after the dealership already has your money.

klh455

26 de mar. de 2014

I use Consumer Reports as a starting point for all my major purchases and knew going into the process that the Forester was the top rated small SUV according to that magazine (the safety ratings for this vehicle are through the roof). However, I kept an open mind, looked at (and test drove) a number of small SUVs, but the Forester easily made its way to the top of my list as well. Prior to my purchase, I obtained a 'Car Report' from Consumer Reports - on the Forester - and knew, going into negotiations that (according to the report) the dealership's "willingness to negotiate" was low. As an aside, I had pretty much figured that out from my visits to the dealership....one day there would be a dozen Foresters on the lot, two days later they would all be gone. That said, the report provided a number that was a 'good price' for this particular car. I hate the negotiation process more than just about anything else on this planet and knowing that the willingness to negotiate was low, I was really dreading this one. However, all things considered it went really well and I got a new Forester for a price that was very close to the 'good price' quoted by Consumer Reports. I drove off the lot in my new car 5 days ago and felt like I had gotten a deal.I ended up giving this dealership the highest rating(s) I could because I believed they earned it. Everyone I dealt with was friendly and very knowledgeable about the Subaru products. ( Special kudos to my salesman - Millet Deangles - who even did some work on his day off to try and help me get the particular color I wanted.) At no time did I feel pressured or that I was being taken advantage of. Having personally observed the demand for this particular car, I was delighted to be able to get it for a price that I was comfortable with.

wechter

24 de mar. de 2014

Ralph was a pleasure to work with. Very laid back and relaxed which helped me out as I HATE buying cars and get quite anxious about the whole process. He was low key, but informative, and made me feel very relaxed about the big new purchase. Had shopped around a bit at other local dealerships and truly chose my Forester partly due to the way that Ralph treated me.

SUBARU1941

15 de mar. de 2014

I needed a car. A friend recommended Crew Subaru. I had done some on line shopping and was extremely happy with the selection at Crew. Anthony Gargile greeted me with a warm and friendly smile. He made it a point to understand what I was looking for and was very patient with my wanting to see as many vehicles as I could. I was pleasantly surprised with the vehicle I purchased.........it is exactly what I wanted.Josh Stringer was very helpful with the loan and explained everything in detail. A truly perfect experience all around.

kitty1212

14 de mar. de 2014

The Crews Subaru Team made our recent car purchase easier than I could have imagined. Very knowledgeable Team of professionals made car buying experience truly enjoyable!

bonnietempleton

12 de mar. de 2014

Buying a car is an experience that I was dreading. I do not like to shop for cars. Generally, my husband and I usually have our own ideas and this presents an added challenge with which I did not want to deal. From the moment we set foot at Crews dealership our experience was positive. Millet introduced himself and asked about our needs in a car. He was professional, directed us to what we requested to look at, answered our questions. He gave good explanations to all of our questions and went out of his way to show examples of his knowledge of the vehicle. Millet did not pressure us to buy the vehicle which we both appreciated. I feel very comfortable with my new subaru and feel that I can come to rely on Cruz for fortune service. Jason from the parts department was also informative and we have used his expertise.Millet is a wonderful professional who goes out of his way for his customers. We would recommend him to our friends without question.

adamrroach

5 de mar. de 2014

Trey Norwood did an exceptional job from the first hello. He greeted us as we were walking the lot and answered every question with great detail. When it came time for the negotiations, my wife and I felt Trey was on our side in getting us the best deal possible. We would highly recommend Trey Norwood and the entire Subaru staff when purchasing your next vehicle.

outlawl

3 de mar. de 2014

I just recently had the harrowing experience of having to go about the lengthy and stressful process of buying my first new car. I was quite honestly terrified of missing something, overpaying, or being taken advantage of for my lack of experience in this area; however, I was relieved to find that the atmosphere at Crew's is relaxed and friendly. I never felt pressured to decide one way or another, and always felt like Ralph and the other employees were truly on my side--wanting to help me get the car I want. Not only that, but Ralph especially was very patient with my (and my father's) constant calls to check up on my car order status and details, and was always polite and willing to work with us. Particularly after having spoken with a few other less-pleasant dealers (at other dealerships) during this process, I am very thankful for his constant positive and respectful attitude. It was clear he and Josh and the others we interacted with were willing to work to give me the best deals and service--Ralph even came in on his day off to check to see if my car was delivered. Overall I am thrilled I was able to get my car from Crew's--I would definitely recommend them to any friend!

Tamera1

3 de mar. de 2014

Josh outstanding on all of my visits. He didn't pressure me which is one of the reasons I came back. He answered all of my questions and was professional through out. He has followed up. I would recommend him and what to thank him for all he did. Tammy Bennett

idaumont

1 de mar. de 2014

Costumer service was excellent, very friendly and the overall experience was great. Thank for the amazing service and a great price, i will recommend other families and friends.

ChrisTeresa

25 de feb. de 2014

Subaru and Crews Subaru make a WINNING team!!!!My wife and I had been most impressed with on-line reviews of the 2014 Forester. We live in a rural area and we had begun working with a dealer closer to our home - about 45 minutes away. However, while on-line I found Crews Subaru - about 2 hours away - and looked through their inventory list. They had a link where you could request pricing so I responded. Within 24 hours, on a Sunday no less, Linda Breedlove sent me availability and pricing. She followed up the next day with an invitation to stop by the dealership.We were scheduled to be in Charleston that day for other reasons and went by the dealership and met LINDA BREEDLOVE - even on short notice she was willing for us to meet with her. She introduced us to TREY NORWOOD.We explained to Trey our situation and that we wanted to see color options. Even knowing that at that time we were shopping elsewhere Trey was gracious, showed us the Forester features, and took us for a test drive. In the subsequent two days Trey e-mailed us that he was available for questions, etc. His sincere interest, but in a relaxed non-pressure way, began to win us over. What is a little extra drive time to do business with a professional who cares?On a Thursday night we e-mailed Trey our preferred 2014 Forester color and trim package desires. By 10am on Friday Trey had located the car we wanted. He worked up a very fair price right from the start. By 2pm we had a deal! All finalized over the phone and through e-mail without having to make an extra visit.Working with just Trey was a relief compared to some dealerships who involve a variety of "decision makers" before a deal can be struck.Crews Subaru went and picked-up the car that Friday night and had it ready for us to pick-up on Saturday afternoon. So in less than 48 hours we were the happy owners of a 2014 Forester.Trey had his business assistant prepare the paperwork in advance, so that went quickly and smoothly. He had the car detailed and the accessory mats and cargo cover installed. Trey then slowly walked us through all of the operational features. When we drove off the lot we were comfortable, but most of all happy!!!Since that time, Trey, his sales manager, and the Crews service department have all made their continued willingness to assist us in any way known through non-pressure e-mails and phone calls.We highly recommend Trey and Crews Subaru!!!Chris & TeresaSt. Helena Island, SC

reidupdyke

12 de feb. de 2014

In all, my search for the right pre-owned vehicle lasted about 2 weeks. 2 weeks before I was supposed to relocate out of state for a job. I visited 6 dealerships in all, and I am extremely thankful for not deciding on a vehicle before visiting Crews Subaru. Jerry Peters at Crews knew my situation, and was willing to work with me to settle on the right price. He answered most of my questions, and due to the fact the pre-owned car in which I was interested, which was a Hyundai, not a Subaru, when he didn't have an answer, he was honest about it and brought me over to his desk to research it with me online. I appreciated that.My experience with Jerry was great. He didn't represent the pushy, stalking, or bulldozing stereotype of the typical auto sales associate. He could sense what I was thinking and listened to what I listed as most important. I was impressed enough to confidently recommend Jerry Peters to help anyone shop for their next vehicle.Pam, the finance manager was great as well. She's smart, quick, and runs a tight ship. When my interest rates came in from a few banks, she called one to see if we could do better, and dropped me another 0.5%. She got me out the door with what I could afford down, and the dollar amount I had in mind to spend for my monthly payments.Overall, my experience at Crews was excellent. Good people who will take good care of you.

Petstarspenguin

11 de feb. de 2014

Very friendly and professional. Anthony was very helpful getting us the price and options we wanted. Have only had our outback for three days but we absolutely love it!!!!!!!

bachmadl

10 de feb. de 2014

Very friendly and helpful. I especially liked the fact that they didn't try to load up on extra charges (delivery charge, origination fee, preparation charge, etc) after we negotiated a price.

mostrocc

10 de feb. de 2014

Came in looking for a sporty Subaru (WRX STi or BRZ) and drove away with a BRZ at a great price. Couldn't be happier with the car or the experience. Ralph Hunt and Pam Baker were both extremely helpful, knowledgeable, and professional. Highly recommend Subarus, this dealership, and both Ralph and Pam.

ownership

8 de feb. de 2014

When we entered the dealership, we were greeted in a friendly fashion by Anthony. In brief conversation we told him what we were interested in: a Subaru Forrester. Our homework had been done and we came knowing that this particular vehicle was safe, comfortable, and within our price range. Anthony took us on a test run of said vehicle. At this first visit we were not interested in going any further with purchasing the car.We submitted some questions via email which were not answered. We arrived for our next visit with an appointment to have our trade-in car evaluated for pricing. (Not sure who the employee was who did this, but he was receptive to additional information that we had for him regarding our Buick; we believe that we received a fair trade in value). During this visit, some confusion occurred as we had asked for a particular car, color, packages, etc. As there were cars "on the lot" that were not what we wanted, we were asked to consider them for purchase. This was not our plan! Finally, after many "trips" between Anthony and other employees as well as Pam, the car of our choice was placed on order and we made the cash deal (the need to leave a check until our finances were in order(within 72 hours) to insure our "good will" seemed a stretch of confidence from the dealership to us as customers.) The day that we picked up our new Forrester again we were greeted by Anthony and Trey; we took care of the paperwork regarding our trade-in with Anthony. Trey took us through the important features of our car in order that we could drive it from the lot and arrive safely home. His knowledge and ability to answer any and all questions was fine. By his admission, we will have plenty of homework to understand the various systems with which the car is equipped..

reta54

4 de feb. de 2014

Mike Gazecki was friendly and seemed to really want to help me find the right car for me WITHOUT pressure. There were no silly games of running back and forth to the manger to try and get a better price. The facts were presented in a professional manner. Pam Baker presented the financial aspect in a very clear presentation. Both were willing to answer any questions that I had. I look forward to having my car serviced at this dealership and trust that I will receive the same quality in the service department as I did in the sales department. I believe their slogan "You have a friend in the car business" is actually true. Thanks Mike and Pam!

MedKate

4 de feb. de 2014

When we were shopping for cars we looked at several dealerships and at both new and used cars. There were several cars that stood out that we considered purchasing. The level of customer service is the number one reason that we made the car purchase from Crews Subaru. Josh Stringer was fantastic to work with. Unlike others he did not try to pile on the BS. He was very down to earth, knowledgeable (for a non-service dept. guy :) ), and knew who to direct questions to that he couldn't answer himself. I highly recommend this dealership (and especially Josh S!) to anyone considering purchasing a new or used car.

deandebbie

31 de ene. de 2014

Josh was terrific. Very thorough, patient, and embracing. We did not feel any pressure. We felt like Josh was one of our sons (not the one in prison). We felt we got a great deal on our trade-in and our purchase of the BMW convertible. We have already received many, many compliments about my wife's car. I am forbidden from driving her new BMW convertible; but I am being sent the payment books. How does that work ???We would definitely recommend Josh and Crews Chevrolet to our friends and already have done so.Legare was a true professional and informative. Legare was available if needed; but really let Josh do his job and move the deal forward to fruition. Pam did a wonderful job of shopping our contract around and securing the best financing available. The interest rate and term were excellent.Seriously, we could not have been happier with Crews Chevrolet. My only disappoinmment was not getting an autographed picture from Ken French. I think that might have cost extra.

ForresterLover

31 de ene. de 2014

Yes, I recommend this dealership and it's employees! Josh Stringer and Pam Baker were very professional and efficient. They worked hard to get me the vehicle I wanted at a price I could afford. This was the most pleasant car-buying experience I have ever had. Good work, Crews, Josh and Pam!

romeomike46

21 de ene. de 2014

We've been Toyota customers for many, many years but were not happy with the 2014 design. After doing a lot of shopping around, we settled on the Subaru Forrester. Mike Gazecki was an amazing salesman who made the experience pleasant and no hassle. He was exceptionally professional and knowledgeable about the car. Pam Baker was the most pleasant and efficient Finance Manager we've ever encountered. She found us a lower rate than Subaru was offering and we were in and out very quickly. All in all, the team at Crews Subaru was wonderful and we look forward to working with them for many years to come.

michaelb007

18 de ene. de 2014

In the past I have NOT enjoyed the car buying experience. People do not listen to what you need...they only want you to buy what they want to show you... Thanks to Crews Subaru of Charleston, I now have "friends" in the automotive business I now know that some people not only do things right they do them exceptionally well! H.R., Pam and Anthony absolutely define professionalism and Customer Service in how they handled our Subaru purchase and trade-in of our vehicle. We could not be more pleased and strongly recommend anyone talk to them when making your next car buying decision.

doxiedad

13 de ene. de 2014

Very good shopping experience. They worked really hard to get me the deal I wanted, yet there was no high pressure sales tactics. Everyone I dealt with was very courteous and professional. Will do business with them again in the future.

swede978

13 de ene. de 2014

What a great purchasing experience I had. I was in a mess from the last Subaru dealership and vehicle I had and needed to get out of it. Alex answered all my questions and knew the Outback like it was his own. Pam took her time, got me the best rate and reviewed with me every piece of paperwork to make sure I was well informed. Alex and Pam worked very hard to get me into my new 2014 Outback and took the time to make it as relaxing as possible. The dealership is very clean and comfortable. Everyone that I met that day always had a smile and was very friendly.

8541

6 de ene. de 2014

I visited Crews Subaru with my son immediately after Thanksgiving and by the luck of the draw dealt with Millet Deangles to whom I expressed interest in an Outback. He walked me through its main features, invited me to test-drive the car, and explained the service support that goes with purchasing a Subaru. I was very favorably impressed by his approach, friendliness, lack of pressure, and willingness to listen to what I was looking for in a new car. I returned with my wife after the new year, having decided that the Outback was our new-car priority (looking for a wagon-model vehicle) after checking out online the Toyota Venza and Acura. I also told her that that we should deal with Millet whose card I had. And therefore we asked for him immediately on entering the dealership. Millet was exactly as I had encountered weeks earlier - friendly, totally informed, equally attentive to both my wife and me, never applying pressure, letting us take the lead in describing what we wanted (and didn't want), and behind the wheel showing us the Outback's great features and capabilities. He was never rushed, giving us all the time we needed to look over what was available, explaining various packages and options. He was up-front and open and also flexible and very helpful as we negotiated the price of the car, including our 07 VW Passat Wagon trade-in. I could not have asked for a better experience. This was true also of Pam Baker who was as forthcoming and unbureaucratic as you could hope for as we worked through the paperwork, and I also very much appreciated meeting Jason Parish whose outgoing, can-do attitude impressed me, conveying the sense that we will work well together on servicing issues in the future. In fact, the major plus of Crews Subaru (beyond having a great product) is the positive attitude, cooperative relationships among the staff, the good humor that prevails, professionalism, and team spirit that I observed, starting first of all with Millet Deangles.

CourtneyHoward

3 de ene. de 2014

From my first visit on a Thursday evening to the following Tuesday when I picked up my new vehicle, my experience at Crews Subaru was a great one. Anthony greeted me with a smile and remained very friendly throughout the entire process. He was attentive, thorough, and just an overall "nice guy". Anthony helped me to get a good price on the vehicle I wanted. Pam (in finance) worked very well with me and my lender. She definitely knows how to "make things happen". I look forward to a long and fruitful relationship with Crews Subaru of Charleston and Subaru of America. Thank you!

parkplumb

23 de dic. de 2013

Anthony did an outstanding job and kept his promise on making this transaction very easy for both of us. He delivered everything he promised from pricing to trade in value. I have strongly urged my ex wife to see Anthony and test drive a Subaru before buying her replacement mini-cooper. My daughter is so excited with her car and I am glad she was there to go through the whole process.Happy Holidays

LG2013

21 de dic. de 2013

I visited multiple dealerships during my car search, and the atmosphere at Crews was noticeably less pressure-filled. Ralph and the team at Crews were friendly and patient with me as I weighed the pros/cons of different cars. I couldn't be happier with my ultimate pick. Thanks, Crews!

glh3374

20 de dic. de 2013

I had the best car buying experience in my life. This is the first time I haven't experienced buyers remorse when buying a car. I will be back to purchase again. Anthony Cargile did a fantastic job.

Cushcush20

13 de dic. de 2013

First car purchase. While it was challenging to get through the hurdles of purchasing my new Subaru BRZ, I knew Ralph and their whole team worked hard. I had a couple options installed and that went very smoothly as well. They were friendly and I would recommend them to a friend.

Nwhitacr

10 de dic. de 2013

Great customer service! Friendly but not pushy like most dealerships. Anthony was very helpful with our car selection which made it easy for us to buy a car that same day.

riveropablo

14 de nov. de 2013

Had a great experience in the process of purchasing a Forester 2014. Anthony and Trey guide us in the selection process. No rush to make the decision until we decided what the right car for us was. Thank you.

Chamasede

11 de nov. de 2013

Went in for my first "New Car" purchase. I had been looking at used Subarus and was suprised by the overall high resell value placed on the brand, causing me to reconsider my plan to purchase used, into a plan to at least investigate a new vehicle. After a lot of front-end investigation, I started leaning towards a Forester, and narrowed that down to the revised/improved 2014 model. I expected I would be happy with a base model 2.5Xi as long as I could keep the payments reasonable.After getting some internet quotes from Linda Breedlove last week, I decided to take a test drive and investigate my purchasing options. Once I arrived, Linda greeted me warmly and introduced me to the salesman Jerry Peters to assist for the remainder of the transaction. Jerry was very helpful and knowledgable about the brand, answering any of the remaining technical questions I needed to review. The test drive confirmed that I was satisfied with the fit and function of the vehicle, and wanted to investigate the Dollars and Cents details of a possible purchase.The Business side of the transaction moved very smoothly, I was anticipating the dreaded upsells, and hardsells - those never happened. It was a relaxed transaction discussing the very significant pros and cons of Buying Versus Leasing, and how the actual numbers stacked up. This gave me an opportunity to review the ACTUAL numbers, finally deciding to make a slight model upgrade into the Forester Premium, to enjoy the added built-in features. There were no suprises, and all of the intial details I was told proved to be incorporated into the transcation once I decided to lease.I came back the next day to complete the transaction and after some very short and to-the-point paperwork moments, I was introduced to Pam Baker to close the deal. Again, no suprises, no drama... the deal proceeded quickly and the close of the deal went as smoothly as the rest of my experience.I appreciate the entire relaxed nature of the experience, and the professionalism exhibited by all parties representing Crews Subaru. I would recommend the Dealership as well as the people I have mentioned in this review to any of my friends or family if they decide to look for a Subaru or even if they didn't know exactly what they were thinking of buying.

Harriett Matthews Bast

3 de nov. de 2013

I researched autos for over a year by reading consumer reports and talking to every Subaru owner I encountered. I determined from my research that the Outback Subaru meet all of my requirements from comfort to safety. The most difficult challenge however was to convenience my husband. He was driving a hybrid and thought we should purchase another hybrid to conserve energy. During this year long process each time I needed information to support my case, Ralph would send me the necessary documentation. Finally my husband came with me to Crews to test drive the Outback. After the test drive it was all over but writing the check. He was impressed with the comfort and ease of driving on the interstate as well as the narrow curvy back roads. In addition he could not believe the safety features. We have been driving our Outback for two months and he is totally delighted with the gas mileage. During this "process", Ralph always remained calm, cool and responsive. He never applied the "sales pressure" that we often experience when purchasing an auto. Ralph was friendly and professional. His main concern was that we purchased an automobile that not only met but exceeded our needs and expectations.Overall it was a pleasant experience.....thanks to Ralph Hunt and Crews Subaru of Charleston.Chris and HarriettMt. Pleasant, SC

edmo1940

1 de nov. de 2013

The last several years my wife and I put off buying a new car because we were skeptical of dealerships trying to take advantage of us. We had a couple of horrible experiences during that time but eventually once our family starting growing, we set our sights on a Subaru. I can honestly say the entire buying experience could not have gone better. Our sales consultant was Rick Watson and he has been nothing less than wonderful. We don't know him personally but he was professional, kind and truly concerned about meeting our expectations. The follow up after the sale has been incredible, he constantly reaches out and asks how are things with my growing family, how is the car, are will still happy with it and is there anything they can do for us. After being in customer service for almost 18 years and now working in public service, I can honestly say this Crews Subaru and Rick Watson deserve a 5 star rating because they have exceeded our expectations and have continued this well after the sale. It's a comforting feeling knowing where I'll buy my next vehicle.

jasonakillian

29 de oct. de 2013

Outstanding service and friendliness wothout being very pushy or overbearing. Good prices and a quick, streamlined process without hiccups. Overall, a great experience. I recommend.

Bcbolt

26 de oct. de 2013

We spent a couple Extremely long days shopping Charleston dealers after finding prospective vehicles on the Internet. We knew what we needed and what our budget was. We also had our 2 year old in tow and didn't have a lot of time/patience! Trey was super easy to work with, straight-forward, and never made us feel like he was trying to talk us into anything. We really appreciated how easy it was at Crews Subaru. No run around, no gimmicks, no bait and switch. Trey, HR and Josh were a pleasure to do business with and we will pass the word along about Crews.

peppin

24 de oct. de 2013

Anthony Cargile was a great guy to work with. Anthony made buying easy for us and he did not make us feel pressured into making a quick decision. This was a very calm and relaxed environment.Josh Stringer helped us with the finance end of it. Josh made getting out the door very quick and yet he was very thorough with everything.They both made car buying simple, easy, and fast, but yet relaxed.Crews Subaru Of Charleston is not like most car dealerships, with Crews Subaru Of Charleston you will not have to wait around all day just to buy a car.

kjpiihl

23 de oct. de 2013

It was a pleasure working with Mr. Ralph Hunt. He was very friendly, relaxed, and had a great disposition. He genuinely cared about my car buying experience and wanted me to be happy; it was actually enjoyable and rather 'stress-free' (unlike other experiences). I want to add that Mr. Josh Stringer did a great job with the financial paperwork too. They were both very knowledeable with Subaru products. Overall I had a very strong impression of this dealership from the salespeople to upper management. I will definitely recommend Mr. Hunt and Crews Subaru to others. Thanks again for a great experience. Regards,Kirt Piihl

jcjenk123

11 de oct. de 2013

What am excellent group of people. Everyone was friendly and wanted to make sure I was happy with my purchase. I will be recommending Crews Subaru of Charleston to everyone. Outstanding sales department! Thanks for everything.

tpons7

8 de oct. de 2013

This is the third car I've purchased in my life, first ever Subaru and I absolutely love the car. I dealt with Josh from the start and he was awesome! The guy worked around my schedule and was not overly pushy/annoying about coming in to test driving the vehicle I ended up purchasing. I was able to get in touch with Josh at my convenience anytime of day and he was able to chat. He went above and beyond the call of duty on Saturday when i purchased my Legacy. The dude came in, despite the fact he had a wedding to go to in only a couple, just to show me this car and let me test drive. Not only that, I left the dealer Saturday contemplating purchasing the car. Two hours after leaving I give Josh a call. He's in the middle of getting ready for this wedding and he not only sets me up with someone so I can purchase the car that day, but also worked out getting me an additional $1000 for my trade-in. That is service! If you go to Crews, ask for Josh Stringer. He's the man and will go above and beyond the call of duty to ensure you are getting the best service and are happy with your purchase.

pesabin

1 de oct. de 2013

Ralph Hunt was very helpful and friendly on our first vist. When we returned he was busy and had Trey Norwoodhelp us rather than make us wait, which we appreciated. Ralph and Trey both gave us the information we wantedand were very helpful in answering questions and addressing any of our concerns.

cdbarber

30 de sep. de 2013

After buying Cadillacs for over 30 years I decided to explore other Suvs. The dealership was as important to me as the vehicle I drive. I feel I bought a 5 star Tribeca Suv with a 5 star dealership! I love my new Subaru, did I tell you it's sporty and classy! All the employees that played a part were professional, knowledgeable, polite, patient, and I felt no pressure to buy. Wow, I'd say it was as wonderful as dealing with Miller Cadillac...and that's a huge compliment. Thanks to everyone. Cathryn Doniphan-Barber

Brianzaks

24 de sep. de 2013

I strongly suggest contacting Rick Watson if you are looking for a Subaru. He's an honest, hard working car salesman. It was a pleasure working with him.

ChristopherArnold

24 de sep. de 2013

I was suddenly in the market to replace a Toyota Prius and was stopping by one (and sometimes two) of every dealership in Charleston. My stop at Crews Subaru was to take a test drive of an Outback, a car I had seriously considered when I purchased my last vehicle. I arrived in the late afternoon, probably looking well done from a day on car lots and test drives. I met Trey and he showed me around the lot - he was low key, informative and answered all my questions. The test drive of the Outback went well, and I went home to sleep on what had been a long day of car shopping.My problem, however, was that on the Subaru lot was my personal car demon - a very slightly used Mini Cooper S. Thankfully, it was a 6 speed, and since I hadn't driven one since college (hint: I graduated in 1994), I was in no danger there. Until I slept on it. So I called Trey back and asked if the car was still available, because, you know... After explaining that I perhaps was a bit rusty with a manual transmission, he didn't even blink when I suggested a test drive in the K-Mart parking lot. One mostly non-harrowing test drive later, I was sold, both on the car and a very good natured and patient salesman. The actual sales experience was great as well. They were patient as my old car was totaled out and I did what I needed to, and then made the paperwork as painless as possible (thanks, Pam!). So would I recommend Crews Subaru? Definitely. All the staff I met were polite, helpful, friendly... it was a very good car shopping experience.

Leehiott

14 de sep. de 2013

Ralph was a pleasure to work with. He hooked me up with the exact car I wanted and was very friendly. I would definitely recommend him and crews subaru to any friend.

CiarraHuckaby

9 de sep. de 2013

Ralph was a pleasure to work with. He was laid back, super funny, and made the car buying experience as non-stressful as possible. He genuinely cared about my car buying experience and wanted me to be happy! I highly recommend asking for Ralph for anyone's visit to Crews Subaru.

Helgeorge

7 de sep. de 2013

I have purchased many autos...and this is the very best experience I ever had. Josh was great and explained everything..great employee. Excellent! I will recommend this dealership and Josh to anyone who wants to purchase a new car. In fact, my husband has always wanted a Suburu and now he is ecstatic.Thanks again to Josh...

rocibj

6 de sep. de 2013

Melissa Sims is prompt in her replies, knows the answer to any question, is completely honest, and a real pleasure to work with via the Internet sales Dept. Crews Subaru has an excellent selection of CPO Subaru Outbacks, which are hard to find.

dpowell2257

5 de sep. de 2013

Millet was very informative and thorough. I did most of the negotiating on the phone or email so when I got to the dealership on Saturday morning the transaction was much shorter than the normal car purchasing experience. I am still waiting on parts to come in so they can complete the build I wanted. Thank you Crews Subaru for offering the deal you did to us servicemen. I would recommend Millet to anyone in the market for a small SUV. Give Subaru a look and when you do ask for Millet.

JVirtuoso

3 de sep. de 2013

Friendly, professional and knowledgeable personnel representing an excellent product made our recent purchase the best cur buying experience yet. The same traits carry over into the service department as well.

mckenne

3 de sep. de 2013

My wife and I had a little time after a social engagement in the area and decided to stop at Crews to look at the new Forrester. We are a bit partial to Subaru as we have had two of them over the last 15 years. All of our experiences with the Subaru dealer in Morristown NJ had been great so we decided to see how the Charleston organiztion did business.On entering we were greeted by Gary Desaultels. From this point on wehad the best car buying experience we ever had in over 45 years of buying cars.We quickly settled on a vehicle, as we were a cash buyer; financing was not an issue. Gary and his management were quick in arriving at a very fair price for our trade in as well as the final cost of the new Forrester. All of this was done in less than two hours, actually a bit after the dealer was to close on a Saturday evening.We returned on Monday and picked up the new car. Again Gary was very helpful explaining all of the upgrades to the 2014 model. He even set up the Bluetooth for my wife.Since buying the car we have had several followup calls from Gary who was inquiring about our experience with the car. I find that such follw up is very rewarding to us.I would certainly recommend ( have already done so ) Gary and the Crews staff to all of my friends as the car ad the buying experience was painless, mostly attributable to Gary's efforts.Maretta and Ed McKenna

nancysisk

3 de sep. de 2013

Even when the service is great, on customer surveys of any kind I typically don't give the highest rating in every category because I worry that whoever reads it will think I sped through it and was not thoughtful in my rating. My experience with Josh (and Pam) at Subaru MUST be an exception though. I can't give Josh a rating anything less than excellent. From the beginning my afternoon at Subaru was different than anything I have experienced at a dealership. From the start, Josh was knowledgeable without being pushy, offered guidance without hard selling any of the features and was simply a pleasure to work with. He seemed genuinely interested in who I was and what my lifestyle was like so we could find the best option for me. The biggest factor in giving Josh a "great" rating across the board was that I instantly felt like I could trust him. There was no haggling, no slimy tricks. I didn't feel like he was pushing any certain car. He had my best intentions in mind. When we sat down and crunched the numbers, they all made sense! (I can't say the same about 2 other dealerships I have been to recently). Pam Baker, the finance manager, was warm, friendly and extremely trustworthy. This was my first car purchase so I was nervous, but Pam guided me through every document and and every signature, explaining what EVERYTHING meant with care and patience. I really really appreciated her positive, calming attitude. In short, he has a a good product and he knows how to sell it. As far as customer service goes - he was phenomenal and I know he will continue to be during my ownership of the car. He gave me a full run through of the car, showing me all of it's features, where everything in the car is located etc... I purchased a warranty and Josh gave me all of his contact info and told me to keep in touch with him so he can schedule all my maintenance. That is what I call exceptional service!

coreyremle

2 de sep. de 2013

The salesman and finance manager were very friendly, informative and well-prepared to give the best service they could. The salesman and my wife did all the initial work via Internet because we knew what we wanted and there were few hassles when we went in in-person to finish the deal. Everyone was professional and we had a great experience! I have recommended this dealership to everyone I know who is looking for a car. I love my Subaru!

MichelleBeach

2 de sep. de 2013

Millet was absolutely wonderful to work with. He wasn't overbearing or pushy, and he was extremely helpful in getting us exactly what we wanted. We looked at different dealerships in South Carolina and in Georgia and it was because of him that we ended up buying at Crews. I would highly recommend working with him and we will continue to work with him in the future.

bigdale

31 de ago. de 2013

It was a pleasure to buy a new car from Crews ! Every aspect of the process was handled with friendliness and professionalism, and most importantly no hassle! I have shopped around at other dealers in the metro area and none treated me as fairly and with the respect you should receive when you are spending your money. It was a not the usual stressful process of buying a car. I feel the when you buy a car and leave the dealership you should feel good about what you just did not wonder if you made a mistake,well I left feeling not just good but GREAT about my car and the deal I just made! My thanks to the Crews Team!

carenst

29 de ago. de 2013

Overall I had a very strong impression of the salespeople -- both Ralph Hunt and the upper-management. I would definitely return to the dealership for another car.

pjryal

29 de ago. de 2013

The professional manner in which all Crews personell handled themselves was a delight for my wife and I to deal with.Pam and Josh both anticipated our questions and made good recomendations to us during the process.

jgstweety

29 de ago. de 2013

They made it so easy and hassle free. My next car will be a Subaru also, wish I had gone there a long time ago.

xgarbinix

29 de ago. de 2013

No pressure. Exactly what car I was looking for. Parts depot was superb. Service is fast and they explained every very wel. Nothing negative to say

Alaska9

29 de ago. de 2013

Everyone was friendly and the sales people were not pushy. That was a very pleasant way to shop the inventory to find the car that best suited our needs. We found Anthony Cargile very helpful and pleasant to deal with. He went out of the way to ensure that we received the best price. Even though we weren't sure which vehicle we prefered he was very patient with us. We appriciate his honesty and his desire to help us find the right vehicle for us.The finance lady "Pam Baker" was very pleasant and was fun to work with.Thank you.Robert & Mary Keasey

NanofSC

29 de ago. de 2013

The first time we went to Crews was just to sit in a vehicle to decide what we might might consider. We walked in 5 minutes before closing on Saturday and Alex stayed past closing to let us sit in the showroom cars. He gave lots of useful information and no pressure. When we returned for a test drive he had 3 Outbacks ready that met our needs. Through the buying process everyone was pleasant and knowledgeable in their specialty. It was in whole a good experience.

forsythed

29 de ago. de 2013

Crew was one of a number of dealers I contacted on line to purchase a new Subaru. They contacted me by email, arranged a demonstration ride and when none of the available cars were what I wanted ordered what I wanted from the factory and I bought that car, my 3rd Subaru Forester. These factors are why I gave the dealership the high rating I did. In addition I have dealt with the service department both before and after I purchased this car and they have always been excellent.

jmwofsc

28 de ago. de 2013

I was in the market for a used Honda CRV. At the time I owned a 2002 CRV that had over 212,000 mi. I was (and still am) traveling a great deal and felt it was time for a newer one (I wanted another CRV, but would have purchased an Out Back if they had one in my price range). I found exactly what I was looking for at Crews Subaru. I had never been on a Subaru lot in my life and fully expected the song and dance typical of Ford, Chevy and even Honda. I had my guard up from the moment I entered the lot. WOW! I could not have been more wrong in my assumption. It is almost like reverse psychology. ha! They offer only quality cars, both new and used, and they know this. It is no accident that their used cars (even my non-Subaru CRV) are in great mechanical condition. They do not brow beat you or try to shove anything down your throat. If during the negotiating you feel the price is still too high they do not treat you like you are a looser. They are polite and professional simply relate to you that due to the cars condition they feel their bottom price is fair (and it was). I gave the Price category a '4' because it was a fair price. If it would have been a steal of a deal, I would have given a 5. When this CRV has over 200,000 and I am ready for another car, I will probably go back to Crews Sabaru and I hope Mike Gazecki is still there. He was like a good friend selling a car. Didn't oversell, intimidate or in any way make us feel uncomfortable or defensive. I HIGHLY recommend them!!

engdave

28 de ago. de 2013

It was a no hassle experience. I went to the dealership pretty much knowing what I was looking for and Josh was very accommodating. I've been back once for an oil change and that went quickly and smoothly as well.

TerryMeek71

28 de ago. de 2013

Painless, professional, experience. Shopped around for make/model previous year (last bought 10 years previously). Even though we stated we were only fact finding, we received superb help from Mike who was exceptionally helpful explaining the Outback's and Forrester's features. A year later we were back to purchase. Mike took us through the process in short order without the usual dealer nonsense of determining price. While the car was being prepped, Mike completed all the paperwork and introduced us to parts and maintenance managers. This was our first Subaru ( a Forrester), which we had researched extensively. Between the product and our experience with Crew's Subaru representative, Mike Gazecki, we have been very pleased and will be a return customer.

cfbd372

28 de ago. de 2013

Best car buying experience ever. The new cross trek is the best car I have ever owned. I don't have one bad word to say about the car, the sales team or the finance team. My next car will most likely be a Subaru and it will come from crews. The sales person Mike was honest with me and well educated on the cars. I never felt pressured at any time by Mr. Gazecki. He is one of the few true sales professionals I have met with such qualities. The deal was fair and car price was reached quickly with no drama just a great car buying experience. Pam in finance was awesome. She explained everything very clearly and made sure every I was dotted and T crossed. She even got me a lower rate than Subaru advertised on there web site! Wow This lady is thorough and knows what she is doing.

wlantz9

28 de ago. de 2013

Gary helped me get the perfect car at a great price. Very knowledgeable and friendly. I was looking at other makes and models, but was very excited and surprised at what Subaru had to offer. Highly recommend!

KayMcGaha

26 de ago. de 2013

Had a great experience at Crews Subaru. Josh and Mike were incredibly friendly and took time to understand our needs. Josh was eager to get us in the right vehicle and the right deal. The transaction was easy and fast! We were introduced to everyone from the the manager to the service manager. They display a team atmosphere and all seem to pitch in to make your experience pleasant. Josh worked with us on every level, from the initial inquiry, then the test drive, the paperwork, all the way to the end where he personally showed us everything we could possibly need to know about our new vehicle. It was great working with the same person all the way through. Mike had shown us the Outback several months prior and we were so impressed that Josh made sure to get Mike back involved and the two of them worked together to service us. Great Job guys! Thank you ! We do appreciate how smooth the entire process went and all you guys did! Truly a rare experience for a car dealership. Definitely recommend!