lleech1

28 de oct. de 2016

Criswell Acura always seems to impress. Anytime I need my car serviced I am in and out same day with the most exception service. Highly recommend Criswell Acura in Annapolis and their awesome service team! Special thanks to Mark Scherger for always taking such great care of us and squeezing us in for last minute appointments with the highest quality of work!

Mernie

19 de oct. de 2016

As usual excellent and prompt service!The service rep put me into the accelerated service because I only needed A1 check.I was out and on my way in less than 45 min.

Frank H

15 de oct. de 2016

My 2001 CL-S type still runs like new with 186k miles, but occasionally does need repair. I dropped the car off at Criswell to stop an oil leak and to check the CVJ boots and other items. Frank Concepcion checked me in and called as the work progressed, advising what repairs were needed and what was not. When I picked the car up late Thursday afternoon, 10/13/16 the cashier (I didn't get her name) asked someone to bring the car to the front, and when they did not return quickly she went out to the service advisors who reacted immediately and brought the car to me, Good recovery, and thoughtful service, saved the 5 star rating. I have two Acura's, and all my service is done by Criswell. Frank is providing the excellent level of service I got used to with Mark Scherger, who is now the Service Manager, and well earned. One final comment, the cashier who checked me in on the morning of 10/11/16 could use use an attitude adjustment, she was cold and unfriendly, the one who checked me out in late afternoon of 10/13/16 provided the very best of service and went the extra mile.

Parsrok

15 de oct. de 2016

I came into Criswell Acura to have the windshield electronics reset due to a windshield replacement. When I checked in I was offered the option to wait or receive a loaner vehicle. I opted to wait based on the estimated time I was given to have the work completed. The waiting area allowed me to work providing wifi and a workspace. The work was completed within the timeframe Dontae stated and then I remembered some battery issues and asked if I could also have the battery tested. Dontae was accommodating and had it checked giving me the diagnosis and some suggestions on maintaining the battery better since the vehicle has only occasional use. The vehicle was delivered back to me washed and vacuumed. The cost was exactly as quoted. I have had both of my Acuras serviced here and have never been disappointed or felt over charged,

Brian Barco

9 de oct. de 2016

I have owned a few Acura and Honda vehicles. There is no question about the quality of Honda products. We recently purchased a Certified Pre-Owned Acura from Criswell in Annapolis, MD and I would rate the quality of the sales experience on par with Honda quality. With the resources available, everyone should be an "educated consumer". I knew what I wanted and was willing to pay for a vehicle. There was no haggling, hidden costs or gameplay by their sales team. We agreed on a price and completed the buying process in about 2 hours.

KygalJLF415

5 de oct. de 2016

After talking with Vance Ellis on the phone several times I decided to fly to Annapolis and pick up the Lexus I found on their website. He was waiting for me, and my sister, and drove us to the dealership. The car was everything he had promised. The new showroom was stunning. Thanks to all the staff that had a part in making a day easier. It was definitely worth the flight from Cincinnati to Annapolis. My sister and I had a great time driving back to the Bluegrass. I would do it again!

Jenny

4 de oct. de 2016

I was greeted by salesman Stefano Rinaldi immediately after wakking inside the salesroom. His no pressure approach to selling me a car was so appreciated! He was very knowledgeable about the vehicles and and very friendly. I never felt any pressure like at most dealerships. I will definitely recommend him as a salesman.

James Covais

30 de sep. de 2016

i was looking for a used Toyota truck and found one for sale at Criswell Acura Audi in Annapolis Md. on cars.com two hours from my home in Fredericksburg Va. My first contact was with Alan Hannon the CPO Sales Coordinator on an internet chat linked from their website. I was immediately struck by the lack of a high pressure sales pitch, and decided to make the trip. My treatment by Alan and his sales staff was cordial and relaxed. The deal that they made me on the truck spectacular. I must say However even if we hadn't struck a deal on the vehicle it would have been a great trip. I would Highly recommend anyone looking to purchase a used vehicle to give Alan a call you wont be disappointed

wsimps88

29 de sep. de 2016

I went to Criswell Acura looking for a used car with low mileage. My sales associate Al Zayas was knowledgeable about the vehicles in stock and helped me find what I was looking for very quickly. The entire dealership team was friendly and made sure I understood everything, every step of the way.

Jesscan15

24 de sep. de 2016

I came in today for my first oil change since purchasing my 2016 ILX. The service expectations exceeded my normal experience with other brand dealerships. From the top me I drove up until the time I left. The Service Agent stated that it would take about 45 minutes and they would call me upon completion. I returned 20 minutes later and as soon as I walked through the the service center door the cashier called me by name and stated your vehicle is ready. I was blow away. Criswell, you've convinced me. You know have a client for life. I'm sticking with the Acura brand and will recommend it to others. Thank you for a job well done.

Kat O

24 de sep. de 2016

Kay Engel is a great addition to the Criswell Acura team. She was very informative about the RDX as well as the ILX. Kay allowed me to take my time with my decision.

croftoncar

21 de sep. de 2016

I brought my vehicle in to repair a defective switch. The initial estimate to complete was about 2 hours so I waited in the customer lounge area. After about an hour my assigned service rep, Frank Concepcion, provided a quick update that the repair would be complete, car washed and ready for pick-up in about 15 minutes. The customer lounge was very clean & comfortable, periodicals, snacks, and beverages were available, and the morning news was on TV. All employees were courteous and responsive, which has been the case with my previous experiences at Criswell.

rsloan33

20 de sep. de 2016

This was the second purchase of a ACURA car from Stefano Rinaldi. As with before, the transaction was flawless, efficient and painless. Sometimes getting a new car can be troublesome with the details, but not so in the case.

silence dogood

19 de sep. de 2016

The Criswell Acura dealership and our salesman, Nate Chappelle, made the car buying experience a shear pleasure, and we have never said that about any car dealer. Nate is exceptionally professional, polite, respectful, and responsive. He gave us his cell phone number and didnt hesitate to answer any of our questions, at any time. He even responded quickly on his day off and after work hours. He is exceptionally knowledgeable about Acura products, lives up to his promises, and is not pushy. He explains the options, but lets us make the decisions. As promised Nate quickly expedited our sale no waiting around, no games, just professionalism, and we completed the entire transaction in about an hour. This is almost unheard of! Nate had everything pre-prepared, the vehicle cleaned, along with a full tank of gas. Upon our arrival, we viewed the vehicle that we previously discussed by phone, we had a brief tour of the dealership including the clean service area, we received a very thorough explanation of the RDX features and usage, including connecting our phone to vehicle. Then we signing papers with the finance manager. They didnt try to sway us into leasing over buying (we keep cars for many years). They gave us finance options but didnt prevent us from using own financing. No one tried to strong-arm us into a bunch of extras. When we drove away, we could not believe how fortunate we were to find a dealer like Criswell and a salesman like Nate. We will highly recommend Nate Chapelle to any of our friends and family and are happy to tell them about our wonderful experience.

CMTL

16 de sep. de 2016

The service department is always helpful, and explains even the smallest issues in an understandable manner. I never feel rushed. David Haines in particular has been wonderful.

nothanks

14 de sep. de 2016

Just as painless as can be. I couldn't be happier with the dealership, the service, the price paid, the finance rate, the sales-staff and especially the car. I highly recommend this dealership, and Vance is the best.

Jerkchickenrocks

12 de sep. de 2016

Everyone in the service department was great. An issue that was very disconcerting to me was addressed in a timely and reasonably priced manner. The whe experience was top notch.

Joer

12 de sep. de 2016

My wife and I had a truly great experience buying our Acura RDX. Our salesman Vance and the Sales Manager Alan were a joy to work with. Both were very helpful answering my many questions. We did not feel any pressure purchasing our vehicle. We received a great deal and got a really good trade in value for our car. The entire process went smoothly. After the sale, both Vance and Alan spent a lot of time going over all the cars features. We came back in a week later to have Splash Guards added, and when we were finished with the Service Department, Alan and Vance spent another hour going back over many of the car's features and setting up our personal settings.We will both be returning to this dealership in the future thanks to both Vance and Alan. Also, Dawn in the Finance Department was friendly and very efficient and completed the process quickly.

Third Car Purchased Here

10 de sep. de 2016

From test drive to putting the temporary plates on-a great team to work with. Would definitely recommend this company and Stefano in particular-magnificent.

Mike63

7 de sep. de 2016

Donte ensured I got the most out of my service, making sure my brake problems were accurately diagnosed and repaired. He worked with me to discount the overall cost. All of this was critical to me since I am taking the vehicle on a 1500 mile trip and now have confidence in the brakes.

Lisa's

4 de sep. de 2016

I went today for my first scheduled maintenance. I was greeted by friendly knowledgable employees and was out in under an hour with a car wash !

Brenda

3 de sep. de 2016

I teceived excellent customer service yesterday from my salesman Michael Benso and the staff at Criswell Acura. Michael is very knowedgeable, professional, and did everything he could to help my car buying experience be a very positive one. I love my new 2015 RDX. I highly recommend Michael Benso at this dealership.

Robb

31 de ago. de 2016

Annapolis Acura always provide excellent service. 100% Gary!!!!!!!!!!!!!!!!!!!!!!2013 TL owner. My wife also think they are great.great great good excellent all the time

CJH

27 de ago. de 2016

Recently purchased a vehicle at Criswell Acura from Alan Hannon and Michael Benso. Both individuals were very professional and went out of their way to make sure my wife and I were completely satisfied with our purchase. They were very knowledgeable about the various options available on the car we bought and the purchase price was better than any of their competitors. I would highly recommend both them to anyone considering an Acura or Audi.

cjs

23 de ago. de 2016

I had a scheduled appointment to get my front brake pads replaced and after going over the specs realized that i also needed to replace my front rotors as well. The repairs didn't take long as i expected because I was in and out in less than 2 hours.

Pissedacuraowner

14 de ago. de 2016

Ongoing problems with car, always told cannot be duplicated but would not go on test drives. All issues told are normal for the car. Service manager and district service manager disagreed with shop foreman that an issue exists. Was told district manager has final say regardless of anything

Jes

10 de ago. de 2016

Went at the start of a new car search since no more Mercury dealers . Recomended by several friends and heard good service department . Met Stefano Rinaldi He was great not pushy and very knowledgeable about all the vehicles . Kept in touch with me and then we went back the second time and he found exactly the car I wanted . Great salesman and showed me how to work all the features before I left the dealership.

Mernie

4 de ago. de 2016

Once again I was very pleased with the professional and friendly service I received from Mark Scherger and his service team. Jeanette was also especially helpful when I needed emergency service.Thanks to all at Criswell Acura!Mary Ann G

dsweible

20 de jul. de 2016

My wife and I have been customers at Creswell for about 23 years. Throughout those years, we have purchased and/or leased, Audi's, Acura's and even Kia's. Each and every experience has been a very pleasant one. Honesty, integrity, and superior customer service has been the standard of excellence my wife and I are accustomed to getting when we walk through the dealership door's. Allen has been our primary interface on most of our transactions and we have had equally pleasant experiences with Renzy and Lamont over the years as well. Our latest experience was just a little under 2 months ago when we left the sales room with the new redesigned 2017 Audi A4 and a 2016 Audi Q3. To say we are pleased, would not come close to how we actually felt. We were pleasantly surprised to find that Renzy had rejoined George's top notch staff and Allen and he worked their magic once again. We love the no pressure discussions that take place, and the exchanges are always professionally handled. Once again hats off to best dealer and staff around this part of the country.

G Thorpe

19 de jul. de 2016

I stopped by Criswell late on a Saturday to look at a used MDX. I did not expect to buy the car or get a warm reception. However, what I did receive was way better than expected! Alan and Al stayed late and bent over backwards to put me in the vehicle. Is was a bit out of my price range but Alan worked with me in a very honest fashion. Al tracked down some extra keys and made sure the antenna was fixed. After that, it was smooth sailing. I picked the vehicle up two days later with a full tank of gas and a nice shine to it. I will go back the next time I need a vehicle! Thanks Al and Alan!!

markw305

18 de jul. de 2016

David Haines made my last experience at Criswell the best experience I've ever had. He was very polite and extremely professional. He got me in and out for an oil change in about 20 minutes. I have never experienced this kind of service anywhere... ever. I will definitely ask for him in particular on any and all service issues that I may have in the future. Great job David!!!!

Linda n Ronald

17 de jul. de 2016

Great Experience the staff is so nice I will be Back the era is very clean and the Bath Rooms are Clean and smell Great.

Amie

12 de jul. de 2016

Vance and Alan were both very helpful in the process of purchasing an Acura RDX. They helped us pick the perfect car and showed us all of the features that it had. They even helped my mom with her personal settings in her Acura that we already have. I ended up getting the same car as my mom. When it was time to get a car I picked an Acura RDX just like hers.

David R. Harrison

9 de jul. de 2016

I was an employee at Criswell back in 2000, for about 2 years. Being new to the business, my manager at the time, Alan Hannon, took me under his wing and showed me the ropes. Throughout my time there, we developed a friendship that is still in tact. He is now the used car manager at Criswell. So when the need arose for another vehicle to shuttle my four year old to daycare, I turned to my friend. Alan knows the business like the back of his hand, and will treat you with courtesy and respect. If you are looking for a reliable and clean car, from a reputable dealer, please go see Alan.

Bhook43

9 de jul. de 2016

I came into Criswell Acura to look for a new car after totaling mine. I was stuck between two and Alan and Michael helped me make the right decision. I am now a proud owner of a 2012 Nissan Altima that runs great and was almost perfect on the inside. Alan helped make sure I was 100% comfortable with my purchase by replacing the old basic version of the radio and replacing it with a touch screen radio that had Bluetooth, and navigation capabilities. With how easy it all was, I am now sure that I will not be going anywhere else to get a vehicle.

basketlady

30 de jun. de 2016

Your Service Department and John Rokos specifically are the very best. The work is done thoroughly and on time. Your dealership is absolutely the best around. I recommend you often.

Taken Advantage Of

16 de jun. de 2016

BUYER BEWARE!! DO NOT TAKE YOUR CAR IN FOR SERVICE AT CRISWELL ACURA!!After taking my TL into Criswell Acura for an oil change, I was informed that my front brakes where metal to metal and needed to be replaced ASAP for $700 plus. After a 2nd opinion, I was told my brakes were perfectly fine. In fact, they had 90% of wear left! This dealership will put the fear of God in you by telling you that your car is too dangerous to drive and charge you for repairs that are not needed. Shame on you Criswell! I have been a loyal customer for many years but not anymore. I will never take my car in again for service yet buy a new car from them. What a bunch of crooks to think that they can take advantage of a woman. Just disgusting.

addipompo

15 de jun. de 2016

I brought my MDX in for routine maintenance and from the minute I made the appointment, until I picked up my car each individual I dealt with was very professional. They answered all my questions and made me feel like I was part of the Acura family...

raymond.dudderar

27 de may. de 2016

We engaged in an extensive search for a new SUV. We visited many dealers, pored over brochures and sales pitches, and compared very part of the value. We really liked several in this class, including the RDX. The deciding factor was the overall helpfulness and the great deal we got with Gerry's help. we truly appreciate his service and buoyant attitude.

Bobbie

24 de may. de 2016

Everyone was professional, pleasant and friendly, My salesman, Stefano Rinaldi, was such a joy to work with. He was extremely patient and helpful. I would definitely buy another vehicle from him and will highly recommend him and Criswell Acura to my friends and associates.

Roberta

20 de may. de 2016

We love you guys! Always prompt and service with a smile. We call and get immediate service. Always sceduling right away. Picked me up too! Perfect.

BigWill

5 de may. de 2016

They were extremely professional and quick. I came in to drop off my wife's TL and was in a rush. I was on a conference call and had to get back to downtown DC that afternoon. So I wasn't in the best mood. They took that in stride, and had me in a loaner and on the road in about 10 minutes. Then the repair itself was quick. They were actually finished that same day but didn't mind us coming back the next day since it was late. I would highly recommend this dealership.

AlwaysCriswell

29 de abr. de 2016

Very professional and always accommodate my schedule. Im eligible for a loaner during service so that makes life a lot easier. I always bring my car to Criswell for service.

Mike Younk

28 de abr. de 2016

Quick, clean, done right. Great Service. I appreciate the transparency and delivery against stated commitments. Everyone I dealt with was helpful and friendly. Thank you.

nehriwi48

14 de abr. de 2016

Stefano was very knowledgeable and informative during our visit. He was able to get us an RDX demo with the Advance package so we could test the safety features first hand. Throughout our demo ride he explained the features which allowed us to easily test them first hand. He worked with us and we were able to come to an agreement on the price on our first visit. Great sales rep to deal with. Will recommend his to others.

Zfarmer

13 de abr. de 2016

Stefano has been super helpful in the purchase of my car. He went above and beyond to get me a great deal, and got me top dollar on my trade. He was polite and knowledgeable and got me in the price range I was looking for!

Diane K

11 de abr. de 2016

I just bought my new RDX from Criswell Acura in Annapolis. I feel so happy! Honestly, I was really putting buying a new car off because I thought it would be such a hassle, but, my salesman Vance Ellis made everything so quick and easy. He seemed just as excited for me as I was to be getting a brand new car. He explained all the features, did all the paperwork and helped me with a trade in. Also Alan Hannon, the sales manager gave me a very fair price for my trade in. Dawn, in the finance department explained all options that were available. I just left my old car and drove away in my beautiful new one.So easy and no stress! Diane Kyle

Mjoh

10 de abr. de 2016

Purchased an Acura RDX from Stefano Rinaldi who is a terrific sales person. He was very helpful by explaining features of he RDX as well as patient. He was a joy to work with and met our expectations when it came time to finalizing the costs. The dealership seems well run with what appears to be a good service department as well.

carservice jeh

10 de abr. de 2016

Love the convenience for not having to make an appointment for an oil change. The service is quick and convenience. Also, I appreciate the maintenance department making me aware of existing possible problems.

Margo

9 de abr. de 2016

Dealership provides great customer service. David Haines, Service Consultant, was great to work with. He took the time to explain the repair codes and made an appointment to fit my schedule. Car was done on time and was very clean when I picked it up. Great service and dealership.

Kmrock1222

7 de abr. de 2016

I had a price range & a limited car payment. Allan Hannon & Micael Benson, made it possible. They put me in a 2012 Fird Explorer that met all my needs. It was beautifully clean inside & out. It looked brand new & ran like a new car. Every person at this dealership treated you awesome. A great team with great customer service! Loved it, will recommend, & will return when needed! Thanks guys!????

jbbkshores

6 de abr. de 2016

The folks out at Criswell in Annapolis always take very good care of me when I need service done. They are always willing to accommodate my demanding schedule and take the time to call me if any additional issues come up that need addressing. I am confident that I am getting quality workmanship done on my vehicle.Thank you!!

Ray

1 de abr. de 2016

Al Zayas provided a very professional touch to our first sales experience with Criswell Acura. The friendly down to earth touch of class along with superior knowledge and experience behind the many years he has been with the family dealership instilled in us trust and security knowing they believe in and stand behind what they sell. There was no pressure and the entire process with the other staff was very refreshing. We live in the northwest region of Pennsylvania with friends and family near Annapolis, Md. and am looking forward to doing future buisness along with referring customers to this dealership.

Duke

31 de mar. de 2016

Angela Behr provided a very pleasant and professional sales experience - her friendly demeanor, well informed perspective and no pressure approach was quite refreshing. It convinced us to buy our 4th Acura at this dealership instead of the one we had dealt with before.Bernie Church added a very professional touch that sealed the deal. His forthright demeanor, experience and genuine interest made a very positive impression.

Mike

26 de mar. de 2016

Angela did an amazing job taking me through a sale after the airbag recall. She and the dealership bent over backwards to help and gave me an unbelievable deal. I would go back in a heartbeat.

Maureen Hollabaugh

21 de mar. de 2016

Stefano Rinaldi of Criswell was very helpful when I purchased my new Acura. Trying to determine which type I wanted, he was knowledgeable regarding the details of the car so I could make an informed decision. In addition, I have serviced several Acuras with Criswell in the past and they provide great service. They have loaner cars or a shuttle if you can't wait for the car to be serviced. Most times depending on the work required, the wait is minimal.

Jeanne

21 de mar. de 2016

Gerry is a great guy to work with. He has a passion for the car and its many features and that makes the test drive and the final purchase decisions easier to make. He is the reason I bought my car from this dealership...I felt I could trust him.Lamont was the second reason I felt comfortable making the deal. He treated me with respect and I did not feel pushed to make any decision I was not prepared to make. He was direct and thorough. Dawn was calm and friendly. She made me feel comfortable as we finalized the financing of the car. While she offered many options, she did not push me to take them, which I appreciate.I have one minor issue with the entire experience--and that is being asked to commit to making a deal sooner than I planned to. I appreciate that I was given a good deal on the price, however, I wish that car dealers would respect our personal timeframes and not pressure us to buy by a certain day. I suppose this is the American way, but I don't understand how it helps customers feel better about the experience. My star ratings reflect this distaste on my part, but I do not hold the individuals I worked with responsible for this.

Pat12345

20 de mar. de 2016

Angela Behr,She was so helpful, with purchasing our 2016 RDX. Angela was so knowledgeable onshowing us all the new features of the car. We will definitely recommend her again.Love her personal attention!!!Mr. & Mrs. Ondrovik

DeniseN

19 de mar. de 2016

I am a returning customer. Since purchasing a new car from Criswell and Stefano Rinaldi was a no hassle experience 5 years ago, we decided to return to Criswell to purchase a pre-owned car that was needed. The dealership is clean. The employees are respectful and considerate. We feel that we received a fair deal when purchasing our car today. We highly recommend Criswell.

cmfsanchez

16 de mar. de 2016

Have been meaning to put up yet another review for the Criswell brand Manager, Mr. Lamont Randall and his team, since we've had our first full auto service this month.Lamont has always been gracious and accommodating whenever we pay a visit to our home dealership, Criswell Acura, for what little reasons we have, like a carwash or detailing. Though we may not have an official business with him that day, he'd still make it a point to greet and speak with us every single visit. Such courtesy and respect.Come the day of our first auto service, Lamont took care of everything, free of charge, and most of all, hassle free, including both a pickup and a drop off. In a few hours, our 2016 MDX was brought back in its finest shape, as if we were just taking it out of the dealership, on its first ride.Kudos to Lamont for his generosity and professionalism, and to Nate Chappelle our primary agent, who gave us service coupon discounts, of which, we can use on our next service visit.Always happy to be Criswell Acura clients!!! =)

katie

15 de mar. de 2016

Stefano was great to work with, he answered all of my questions and was knowledgeable about the car. I never felt pressurized. The process of fun and not at all intimidating.

kwasch

4 de mar. de 2016

Gerry Jackson is real professional. He's knowledgeable and patent. And listens to the customer! He made the buying experience a joy! Dawn and Lamont were terrific, also.

Les of Annapolis

4 de mar. de 2016

Gerry Jackson and his manage Lamont Randall were very helpful is helping us select the right car, answering all our questions and providing great service.

RoNwHiZ

29 de feb. de 2016

I had an intermittent problem - when accelerating, transmission hesitates. Explained issue to Mark and that I would like to have it looked at while vehicle is still under warranty. He DID NOT hesitate! Told me to bring it in right away; set me up with a loaner; checked it out but was unable to reproduce the issue, however, he did research, discovered a transmission software update was required, and take care of everything at no cost! This ladies and gentlemen is true customer service at its best! He could have tried to dismiss the issue; or try to charge me for the loaner while taking his time to "check it out"; or not even offer me a loaner and had me sit around all day. Mark has been the epitome of what a great service manager is all about. He has created trust and rapport with both me and my wife (we both purchased our vehicles from Criswell and get them serviced here with Mark, too). Great work!!

Pete Steenland

27 de feb. de 2016

My wife and I just returned from purchasing a new MDX. We thoroughly enjoyed working with Stefano Rinaldi. He was very knowledgable, truly patient, and helpful. Indeed, everyone on the staff was extremely pleasant. Buying a new vehicle is an important milestone. We left the dealership knowing we had a made a sound decision, and Stefano was an integral part of that outcome.

raneek93

25 de feb. de 2016

I visited Criswell Acura a couple weeks after attending the Motor Trend Auto Show in Baltimore, and inquired about a lease offer for 2016 Acura TLX 2.4L 8-speed DCT (model code UB1F3GJW) advertised in the auto show program booklet. Kae Engel and Lamont Randall confirmed the terms of the lease offer and immediately obtained a TLX in this configuration from Criswell's inventory for a test drive. During the test drive, Kae expertly demonstrated the TLX's features. She provided detailed technical information about the vehicle's dual clutch transmission and the infotainment system and addressed all of my questions regarding these two features. Upon returning to the dealership, Kae presented a nicely formatted lease worksheet for me to take home and review. It included all parameters for the lease including the money factor. Generally, the money factor is not disclosed in retail automotive lease agreements. While it is possible to calculate the money factor by taking the monthly payment (rent charge) and dividing it by the sum of net cap cost and residual value, I find it very refreshing that Criswell Acura gave me the money factor value without hesitation. It's just one example of the customer focused, hassle free, no pressure approach to sales embodied by this dealership.

KandKG

23 de feb. de 2016

We recently purchased a used 2014 Nissan Rogue from Criswell Auto, and I can honestly say this was the BEST and the EASIEST car buying experience ever. Mr. Criswell has an extraordinary team working at his Annapolis Acura dealership. The customer service we received was second to none. We worked with Vance Ellis and Alan Hannon, and Jerry Todd for financing. Each of these gentlemen were knowledgeable and so helpful. Never at any point did I feel like they were trying to make us buy a car. Instead, it seemed like they really wanted to help us make the right decision for our family. Even though we were at a high-end Audi and Acura dealership, and we were looking to purchase a used car for our family, rather than a luxury automobile, they treated us like we were VIP's.I highly recommend Criswell dealership. Seek out the advice and services of Vance, Alan and Jerry.....though I suspect all of the employees at Criswell are extraordinarily professional. Thank you Mr. Criswell for making the car buying process easy and enjoyable.

Jessica

18 de feb. de 2016

Took my 2015 MDX in for service today using the fast lane...great experience! I was in and out of there in 25 min! Every single person who works there is professional and personable! Great feeling to know you continue to get great service after the purchase of a vehicle.

TW3

18 de feb. de 2016

Here's a few words to describe my buying experience at Criswell awesome, amazing, knowledgeable, and helpful Dawn, Alan, and Al you are the BEST!!!

MJN

18 de feb. de 2016

I love the Criswell family in Annapolis. Thanks Ellen, Frank, and Mark. The snow blizzard of 2016 had the customer service center packed. But they moved me in without an appointment using the Accelerated Service! Lovely. Everyone is so friendly. I get my starbucks cup-of-joe, enjoy conversation with the Criswell gang, and get sent on my way without the long wait. I also love how they provide me cost options. For example, if I can afford to delay some non critical repairs, they keep my vehicle history and recommend when I should come back in. I must add: the waiting area and restroom facilities are clean and upgraded! Now that they have wi-fi, I can take the laptop and work from there! Full service facility and staff! Thanks guys! See you for my next service!-Michelle

Kidd Bucci

17 de feb. de 2016

I have been purchasing cars from Alan Hannon since 1992. Alan and his team made this buying experience a pleasure as he always does. Mr. Hannon and Al Zayas were provided our budget and needs and matched them perfectly. We could not be happier with our new MDX.

Michelle M

17 de feb. de 2016

We have bought 3 Acura's in the last 7 years. Obviously I love the car but it is really the sales & service experience that keeps us coming back. We know Alan Hannon from his volunteer work coaching, I was complaining about hauling equipment and kids- he tossed me his car keys and suggested I check out the MDX- I was a goner. Alan walked through the options, financing and even setting up our phones which for a non technical person like me was awesome. We bought our 2nd MDX's from him 3 years later. This year after taking an RDX as a loaner while our car was in for service - we decided to downsize. One phone call to Alan with the color and options and the car magically appeared- we took delivery the next day. The process took less than an hour and we walked away very very happy with programmed radio stations and synced phones- now how many people can say that! Michelle M.

hovah12

16 de feb. de 2016

Again the service department at Acura truly does an amazing job! I would recommend to anyone. Service is always prompt and they always give me a loaner when I ask being that I work in DC.

Kroundtree

9 de feb. de 2016

I tried Criswell for the first time and the service was excellent. I checked in and got a loaner very quickly and I was off to work. The service advisor Frank C was very helpful and kept my informed about the needed repairs and future maintenance I will need.

deidreb

6 de feb. de 2016

I have been coming to Criswell Acura for 13 years to have my car serviced. There are other dealerships closer to me but I'd gladly drive to Annapolis for the fantastic treatment I receive at Criswell, specifically Mark Scherger. Others have been helpful but not to the degree that Mark extends himself for the customer. As long as Mark Scherger is at Criswell Acura, I will continue to have my car(s) serviced there!!!

Laura Shell

6 de feb. de 2016

I came in to lease a RDX on a Saturday and was greeted by Stefano Rinaldi. He answered all of my questions thoroughly and offered a lot of insight into the car. I told him what I was looking for and he found exactly that. I had gone to do some research thinking I would come back on Monday but Stefano was so helpful that I left with a new RDX that day. The whole process was very relaxed and simple. I'm very happy with my new car and grateful for his time and assistance.

Cappin

1 de feb. de 2016

Dropped my car off this morning. Pulled right in, already had someone taking it right away. Got a complimentary shuttle to work. Couple hours later, same shuttle picked me up. Car was ready and washed and vacuumed. For half the price of anyone else. Love these guys.

shmim

28 de ene. de 2016

I went to cars.com website. I used the "check availability" option. Within like 10 minutes I got a call from Al Zayas. We talked a bit. He sent me an email with an E-Price. I was expecting to have to haggle over prices. There was none of that. Al was very knowledgeable about the car. He took me for a test drive. He was very nice and there was no pressure whatsoever. I also financed with the dealership and dealt with Dawn Harper. She was also great. Very nice and made things super easy. It was the best car purchase I've ever experienced honestly.

C. Taylor

22 de ene. de 2016

I was in the market for a used Honda or Toyota. Most people assume that an Acura Dealership Only has new or used Acuras. Boy I was wrong, the selection of cars ranged from A to V lol. Criswell had lower prices and lower miles on their vehicles than any other dealership around. Kae was my Sales Associate and was very attentive to what I needed and had far more knowledge that most people I have dealt with. we began test driving vehicles that fit on my price range and they all looked brand new with no scratches or defects that other dealers try to hide when they take photos of their cars. After driving the two vehicles I was interested in we went inside to warm up from the cold weather. Kae offered hot beverages and food without me even asking. I felt like a king, later on I was greated by Alan who was the Manager, thanking me for coming in. I was ready to buy the Honda when Kae told me they had an Acura in the back lot that would fit in Price Range. My eyes lit up and I tried to hide my excitement but it was to late,I fell in Love with the TL. Not only was it a one owner car but it had lower miles for the year. Kae was amazing from beginning to end and made my car buying experience stress free and fun. "Where can I sign" I chuckled to my self, we went inside and Jerry from the finance department was able to beat my credit unions percentage rate. "I'm saving even more money how can it get any better." Jerry was very personable and I felt like I could relate to him he tells it like it is and everything is straight forward when signing the T's and Dotting the I's. Thanks again Criswell and a big thanks to Kae, if you want a car Criswell Acura Of Annapolis is the way to go

kgarcia14

19 de ene. de 2016

Dealing with Vance and Alan has changed my attitude towards the car buying process. My fiance and I test drove the Acura TLX a few weeks before we came back to make the final decision. I went straight back to Vance, and I was pleased to see he remembered me. I brought my 2014 Jeep Grande Cherokee to trade in for my new Acura, and the entire time they had my best interest at hand. I understood they couldn't give me what CarMax quoted for my Jeep, but they explained my options clearly and left nothing to be wondered. While signing the paperwork, Dawn was efficient and you could tell she knew her stuff. It's reassuring to have your questions answered without hesitation and with confidence. Alan and Vance reminded me of my family; they were honest, friendly, and I felt like I knew them for years. I will DEFINITELY be coming back to Criswell for my new Acura! Or Audi :-)

Stacey

15 de ene. de 2016

Everyone that I met was very professional and friendly. The process was very quick and overall it was a great experience. Will purchase another vehicle from there in the future.

qa63

31 de dic. de 2015

My wife and I purchased two Acuras from Kae Engle and Lamont Randall over the course of 3 days. They treated us with such kindness and were both so accommodating from start to finish. Kae even took time to play with our 4 year old daughter for what seemed like hours. I NEVER got the impression that her motivation for being so kind was to make a sale. I believe she is just an honestly great person who cares about PEOPLE, not just customers. I would HIGHLY recommend Criswell to anyone and Kae and Lamont are both unbelievable. The two of them have made my family customers for life!

RFF

16 de dic. de 2015

This was our first purchase of an Acura. Stefano was very friendly, knowledgeable and patient and best of all provided no pressure, something we dislike in most car buying experiences. When it came to negotiation, he offered an excellent deal on the new MDX and worked tirelessly to get us where we wanted to be on our trade. Lastly, he was also very thorough when going over the details of the vehicle's operations on the day we picked it up. Well done!

EVG

14 de dic. de 2015

I purchased my 3rd Acura this month from Criswell Acura. Paul Daley and Lamont Randal were the best! Paul was wonderful and worked with my crazy end of year work schedule in trying to get this sale done. No constant phone calls and working via emails worked for me and he kows the product he is selling. Lamont Randal stepped in when Paul was off and wrapped things up with ease and attention to details. I felt like they really wanted me in the car that I had chosen. After buying two Acuras from another dealership, I am now a Criswell customer and happy to be one. I would recommend them highly.EVG of Laurel, MD

Babushka13

11 de dic. de 2015

After walking in to look at a new 2016 model I was disappointed to find out my monthly payment was not the truth of what I would be paying, I did not anticipate coming back. Had it not been for Alan Hannon, I would have gone to another dealership. He showed me my different options and worked hard to help me with all I asked(and that that I didn't). I would recommend my friends and family to speak to him about buying future vehicles- without him there would not have been a five star rating. Thank you Alan!!

Kisha81

5 de dic. de 2015

This the best car buying experience. They took very good care of me. I was nervous and they made sure that I was comfortable and it was a no pressure buy!! Thanks Paul Daley!!

parkma05

1 de dic. de 2015

This is the first car my wife and I have purchased from Criswell and we would go back in a heartbeat. Paul in sales was excellent, and was both patient and thorough in helping us navigate the big decision to purchase. We found him to be very honest, and had very thoughtful input that you wouldn't get by just shopping online. The rest of the sales team was also very accommodating and we felt comfortable from start to finish. It was a very positive experience all around.

Heidi

30 de nov. de 2015

This is the second car I have purchased from Stefano and it was even easier this go around. Stopped in on Saturday for a test drive and some initial price quotes. Came back Monday night and within 2 hours was the new owner of an RDX. Great experience!

mcgeeA1

19 de nov. de 2015

Alan and Dwayne both showed courtesy and professionalism with a client located 2600 miles away. They guided us through the process of getting our dream car sent across the states of which we had never done before. They guided us to a reliable shipper, communicated with us regularly even after the sale, and the overall experience was beyond great. We might even buy our other future cars from them even though they are on the opposite coast! I have never had this experience from a dealership, ever. Customer service is their middle name.

Love my car!

18 de nov. de 2015

Last night I bought a car from Alan Hannon and his Sales Rep Kevin Cramer at Criswell Acura in Annapolis. They made the whole process, simple and fast. Very happy with them and the car buying experience I had!

Rue and Irena Stewart

17 de nov. de 2015

This is the second time we have bought a car from Criswell Acura/Audi in Annapolis. We are once again very satisfied with the experience we had. We live in Towson, Maryland one hour from Criswell. However when we were in need of a car recently we contacted Criswell because we were very satisfied with the services we received last time and we trusted them that they would help us this time. They did and we will be coming back in the future next time we need a car.

Roblyn

11 de nov. de 2015

I've been with Criswell Acura since 2002 and the service has been outstanding at every visit. John Rokos has always been such a caring service rep. I appreciate him and all of Criswell staff.

NathanB23

10 de nov. de 2015

This was my first time purchasing a vehicle from a dealership, and all I can say about this place is "Class".I felt welcomed, and comfortable. Very clean, well run and all around a class A dealership.Stefano Rinaldi took very great care of me, I went in for one car I thought I would purchase and came out with something even better. He is very knowledgeable and informative when it comes to a vehicle's performance and specs, great customer service by this gentleman. I will definitely recommend to all of my friends who are looking to purchase a car. Also, thank you to Jerry for handling the financing and taking care of me. This is an all around 5 star dealership!

ConstructionPrincess

10 de nov. de 2015

I worked with Alan Hannon and Kae Engel to purchase a Certified Pre-Owned 2010 TSX and couldn't have been more pleased with they way they handled the process and all of our questions. (The car is awesome, too, and handled like a champ during the 7 hour drive home to North Carolina in the pouring rain.) Within 5 minutes, Alan outlined the purchase and service history of the vehicle and exactly what the service department had replaced during the mechanical review of the vehicle. He was also very helpful in outlining how they handle (frequent) out-of-state purchases and our options to hold or purchase the car. He hooked us up with Kae Engel, who sent us a dozen photos, provided us with more details about the condition of the car, followed up with me on her day off and never made me feel like I was bothering her. There were a few issues that came up when we arrived to review the car in person and they treated each question with professionalism and respect. (Their service tech even crawled under the car with my husband, and then they both crawled under several others for comparison purposes.) No games, very straightforward and conscious of our time. Overall a great experience and I'm really glad we had the opportunity to work with them.

clong4

10 de nov. de 2015

John was excellent and kept me posted, car ready as promised. Had a near miss with loaner car but it all worked out. It is difficult for me because of no dealerships in my local area so this was my first visit here

MondayNight-RDX

2 de nov. de 2015

Walked in on a Monday evening, 7pm, to the sale department and was greeted by Stefano. He was non-aggressive and quick to establish a rapport. I was in the market for a RDX. Stefano is knowledgeable of the models and available options. Test drive was a true test drive, some low mph residential streets, highway and in-between. Test drive was a chance to see the features, blind spot warning, lane assistance, and engine performance. When we got back from the test drive, I learned staff proactively was having my trade-in appraised. This was not a tense price negotiation, open about pricing, invoice vs. MSRP, accessories, options. I purchased a car right off the showroom floor. To get the car out of the showroom had to move a few vehicles around. Stefano and team continued to be professional and courteous at 8pm on a Monday night. While I was in finance, car was cleaned and ready to go when I got back. Stefano put the plates on and offered to set up my cell phones. It was refreshing to not be rushed through the purchase with it being near closing time, 9pm. Whole experience took about two hours on a Monday evening. If you are in the market for an Acura, I would recommend Stefano Rinaldi.

Ask1980

23 de oct. de 2015

John is always a big help when I bring one of my cars in, he gets me written up quickly and with a smile. The e rite team is great.

Johanna

21 de oct. de 2015

Alan Hannon & Dwayne Jennings made my car shopping experience at Criswell Acura great. Both went out of their way to give me professional yet friendly service. Purchasing my new vehicle today was the best car buying experience I've ever had. Thank you very much Alan & Dwayne.

lnilsen

20 de oct. de 2015

Started the car shopping experience a week ago and this dealer has been awesome in making it happen!. Thanks to Stefano Rinaldi for making the transaction seamless. Everyone from the owner to Lamont manager to Stefano was wonderful! Def a great experience in car buying, and I recommend anyone needing a great car to stop by the Criswell on West Street.

lani

19 de oct. de 2015

The staff at Criswell Acura were professional, yet family-friendly! Kudos to Alan Hannon and Dwayne Jennings for going out of their way and finding the perfect truck and taking the time to let us think things over without pressure! We definitely will be recommending Criswell Acura. If it wasn't for Alan and Dwayne's hospitality and going over and beyond, we would have gone to another dealer!!!

RWC

9 de oct. de 2015

I have owned two Acura MDX Models and have always used Annapolis Criswell for their service. I have found them to be very helpful, efficient and good. Ellen Huard, my service professional, is outstanding!

Todd-n-Steph

6 de oct. de 2015

On Sept 28 2015 my husband and I went to Criswells to buy a Chevy Equinox. We walked in at 1130 and were driving off the lot by 1:30pm. Their customer service was amazing! Any thing you needed was there. Alan Hannon and Vance Ellis made sure we were involved in all conversations regarding the deal. They made sure we knew all the bells and whistles on the vehicle before we left. They even called to see if we needed to come back for tutorial!I would recommend Criswell's to anyone looking to buy a new or pre owned vehicle. We already started spreading the word about Criswell's to our friends and neighbors!!

Emily and John B

3 de oct. de 2015

We recently bought our fourth preowned car from Criswell. Alan Hannon Is extremely attentive, professional, and easy to work with. He is knowledgeable about all of the makes they carry - not just Acura and Audi and members of the sales team like Kevin Cramer go out of their way to help find the "right" car for their customers. We've always gotten a great deal on our trade-ins and extremely competitive pricing on the cars we've purchased. All of the cars have been in excellent condition and problem free. I am sure that when we are ready for our next car, we will head to Criswell to see Alan and Criswell team!

jerryfronabarger

22 de sep. de 2015

I have two Acura's and I always get prompt, accurate service. The service personnel are knowledgeable and efficient at getting back to me with easy to understand explanations of the issues. In particular, I trust John Rokos to give me the straight scoop.

stapes

19 de sep. de 2015

bought my 9th accura in 27 yrs. Stefano Renaldo my sales associate was great. this was the easiest purchase I have ever had. he was very knowledgeable and and the process was seamless. oh the tlx is the besr accura I have ever bought. you will pay more for a bmw or Mercedes but you will not get a better car.

Joe R

16 de sep. de 2015

Would and will recommend this dealership and salesman, Dwayne Jennings. He was very helpful and knowledgeable. Was in and out with a car in under four hours.

karena2100

12 de sep. de 2015

I went to this dealership based on a recommendation from a friend. I was treated well by the salesperson, and when it came time to deal with a manager named Alan, - he was extremely rude. He told me not to "waste his time" and threw my keys at the salesperson to return to me, as I chose not to entertain a very poor price for my trade in car. I had done my homework regarding the value of my trade in, and Alan was clearly not pleased. I would not recommend purchasing a car from this incredibly insulting dealership. The salesperson was great, however the insulting behavior of the manager, over-rode any appeal to ever purchase a car from this dealership.

cmfsanchez

9 de sep. de 2015

Being first time car buyers here in the US, we were anxious and very specific with what we wanted. We initially test drove the vehicle we wanted 3 months prior to the actual purchase as we were still undecided. During the test drive, neither Nate nor Lamont were insistent that we take home the vehicle right away, (as we expected dealers to be) and just listened to our concerns and requests. We never felt like we were pressured to get the car right then and there. Once we decided to finally purchase the vehicle, we went the usual route of searching for dealerships that were offering the price range we were looking for. We did find one, however ,they were not as accommodating and as courteous as the Criswell Team. Thus, we went back to them. It was beyond our expectations that They MATCHED the OFFER. We signed the deal a few days before a holiday, and had to wait for the arrival of the actual stock we wanted. The waiting was never impatient as updates were provided on a daily basis. They even gave us freebies for waiting for a few days. Come the actual claiming of the vehicle, we were oriented with pretty much anything and everything the vehicle had to offer, without much need for probing and inquiry.We can never be happier with our new purchase, together with the team who has made the experience easy, fun and uncomplicated for us.Special shoutout for all the friendliness and respect extended to us by NATE CHAPPELLE, LAMONT RANDALL and JERRY TODD.

Dylan109!

3 de sep. de 2015

Our experience was inviting and informational. I love the car Al recommended. We were greeted in a nom-salesy way so we felt comfortable. Al is like a dad showing you the way to what's best for you.Thanks for being helpful, cheerful & compassionate.Geoff and Shimona

Paul0829

1 de sep. de 2015

I was in the market for certified previously owned Acura TL and working with several dealers in the MD/VA area. Upon visiting Criswell Acura, I was impressed with the professionalism & knowledge of the Sales Consultant - Al Zayas. While I was looking at the 2013 TL, Al inquired about my interest in the TLX line as there were several cars from their loaner fleet available. I was now interested in the TLX and had to consider whether or not I wanted to raise the ceiling of my initial budget for another car.During negotiations, I also met with the Sales Manager, Alan Hannon, who also impressed me by not being too aggressive in working to close a deal. I had an appointment with another dealer the next day and told Al & Alan that I would follow up with them by the next afternoon. The next day, I was at Rosenthal Acura to see what they had available in the TLX line. The difference between these two dealerships was vast. Rosenthal had the appearance & attitude of the stereotypical "Used Car Dealer" Lots of activity with an emphasis on closing the deal soon or moving on to another customer. I did not receive the same level of customer support that I felt from the staff at Criswell and decided to return that afternoon to close the deal that we had in place the previous night. I highly recommend Criswell Acura.

rockNroll

28 de ago. de 2015

Alan Hannon was a great coach as we worked toward the right vehicle for us. He was patient and helpful. It was a long road as we started looking in Nov 2014. He stuck with us all the way !!

karagulla

16 de ago. de 2015

From the moment we walked in the door, Jason made us feel welcome and appreciated. We negotiated a very fair price for the Acura RDX, one that several other local dealerships were unable to beat. Despite not having the exact vehicle we wanted, Criswell was able to secure our car within two weeks. Jason maintained great communication throughout the entire car buying process. I would highly recommend him to anyone looking for an Acura! We will be back!

Neecole3

14 de ago. de 2015

We have bought 7 cars in 23 years from Alan Hannon. He is knowledge, helpful and has always gotten us with the right vehicle for our family needs. Highly recommend Alan Hannon and Criswell.

Rich

11 de ago. de 2015

My purchase of a 2016 MDX was an easy and comfortable experience at Criswell. I had done some homework on the web which still left me with questions. When I went for a closeup inspection, Stefano was patient and answered all of the questions on my list as I crawled over and under the car. He didn't try to push me but rather accepted my pace of discovery. After a couple of test drives, I made a decision and Stefano took care of the details to make it happen, even picking me up for the delivery after some options were installed.

Marlon

2 de ago. de 2015

Stefano, Jerry and Lamont were all very professional and helpful. They answered all my questions and gave this 1st time buyer a pleasant car buying experience.

katiefm02

27 de jul. de 2015

I've visited Criswell, getting my 2007 TSX Acura serviced there for years. When my car was totaled, I was pretty sure I wanted to stick with Acura. I test drove some other makes, but, of course, remained loyal to Acura. I reached out to Stefano since he came recommended by my sister, who bought an Acura from him earlier this year. I'm so glad that I did to show me certified ILXs. He was able to answer my questions, and to provide lots of information about the ILX. Stefano was also able to provide the similarities and differences between the 2015 ILX and my former, 2007 TSX, and between other cars. I was impressed by his extensive knowledge of all the Acura cars.Stefano is professional, friendly, and at no point did I feel pressured to purchase anything. I was apprehensive about car salesmen, but Stefano made the experience pain free. I found everyone there friendly and professional.

shawnmxw

26 de jul. de 2015

Everything was smooth in term of negotiating and then the buying process. The salesman made our life every easy. Even tho there was a slight problem with the vehicle but they fixed it in a timely manner.Would recommend anyone who wants to buy an Acura to go with Criswell

Bluegem25

23 de jul. de 2015

We recently purchased a 2016 RDX with Tech package. Our salesman was Jason Chan. Jason took care of us from the moment my wife and I showed up in the dealership. Since we live 2 hours from Criswell, most of our transactions were dealt over the phone. I was very uncomfortable making the deal via telephone due to prior experienced with another dealership that after 3 weeks of negotiation the price was changed the moment I showed up in the dealership. Jason guaranteed that price will not changed and sure enough the price we agreed over the phone stands. This is the best car buying I experienced so far. Jason is very trustworthy and will not bother you with a hundred phone calls.

ursula22

16 de jul. de 2015

Al Zayas made our used car purchase painless. I've never had such a pleasant experience when purchasing a car. He was very knowledgeable and helped us choose the right car !! Dawn in the finance office was also a pleasure to work with !Sincerely,Jeff and Ursula

Tom123

16 de jul. de 2015

We recently purchased an Acura RDX 2015. Our salesman was Stefano Rinaldi who was very professional, to the point and informed. He walked us through the entire process and was not pushy. We came back in on a night he was off, to make our purchase and he was called and came right in to write us up. He remained professional through it all although we felt bad that we got his hours confused. Stefano made the entire process swift and hassle free. We commend you for your excellent salesman!Sincerely,Tom and Dara

VWOOD

15 de jul. de 2015

Awesome experience!. I give Dwayne ??????????, great customer service!. Pleasant and patient to explain everything to me. Great price!. 1K less than what I had expected. Very happy with my ILX purchase!.

NLGrey

14 de jul. de 2015

I was in the market for a car after riding in a company leased Mercedes Benz C300. I had no idea what I wanted. After several test drives, I decided on the 2016 Acura RDX AWD with the Advanced package; only the hottest selling Acura currently. The challenge then came in finding the vehicle in the color I wanted and for the price I wanted. I was assured by another dealership that what I wanted to pay was likely not possible. But Nate and Lamont at Criswell Acura made it happen and the BEST part of it all was I never spoke with them. It was all done by e-mail. 100% no pressure. No calls from the salesman or the Sales Manager. In fact, I only met the Sales Manager as he came out to inspect the car at delivery and he thanked me for my business. He didn't try to up charge me or change the deal. The Finance department was courteous and expedient again without pressure to either use their financing or add any additional products or services. A definite YES to Criswell Acura especially Nate Chappelle and Lamont Randall.

Golferdow01

12 de jul. de 2015

Jason was helpful from the minute I walked in the door. I had done my homework and knew exactly what car I wanted (new RDX AWD w/Technology package. Jason explained all the features of the car to me without issue and was very knowledgeable. The sales documentation process was a breeze and we all agreed upon a very reasonable price. An overall great experience and I'm happy to be a member of the Acura family again.

Megan T.

7 de jul. de 2015

Needed to get back to a luxury ride and did an exhausting thorough review and a few test drives. Narrowed down to the RDX. Went to a dealer in NW Baltimore and was very disappointed with the sales person's lack of knowledge and professionalism. Went into Criswell and began negotiations with Cory. Immediately was impressed with his knowledge of Acura cars and Acura's competitors, coupled with his easy approach while still being attentive to all my questions. Lamont assisted and just put me more at ease and gave me a great price without the anxiety. Financing took only minutes. These men are top notch. LADIES !! if you are in the process of buying an Acura, start here and save yourself the stress. I now am a proud owner of a 2016 RDX.Thank you Criswell

LCC

2 de jul. de 2015

I worked with Jason to purchase a new MDX. Jason was extremely helpful and explained all features of the car. The sales process was very easy and low stress. Thanks to Jason & Lamont, felt like I received a great deal with no haggling. Jason was very respectful of my time in getting the sale done. I highly recommend Jason and his team. Dawn processed all paperwork super fast and Dontae already scheduled me for a time to get my add-ons completed.

aronj

2 de jul. de 2015

Software upgrade to TLX-4 done easily and promptly. It appears to have smoothed out the transmission.Scott (Parts) took the time to give me some operational hints that further improved my enjoyment of an already outstanding automobile.

Lin

2 de jul. de 2015

Jason is a very nice and helpful person. He help me find a great deal on 2015 Acura RDX. I actually live in NY but I drive all the way up to Annapolis to seal the deal. It is worth a go and always look for him because he is the best.

TedJJ

2 de jul. de 2015

As always, prompt, efficient and courteous service.I like the new internet calendar update capability.And I love the vehicle as well.Thanks very much.

Always An Acura Fan

30 de jun. de 2015

I own two Acuras - TL and MDX. I took the MDX in for service and the TL in as a trade in. I've always made a point to see Mark as my service manager but as he moved up in the department I met Frank. I found Frank to be a joy to speak with and curteous. As I moved over to the sales department I met with Jason. He was a joy to work with and made my sale of a new RLX Advance package a joy. Then there was Jerry and he sealed the deal. Thank you Jerry.Criswell Acura Annapolis will always be the place to go. Many cudo's go to these three people and i hope to see them during many services.

4thAcura

20 de jun. de 2015

I moved to the Annapolis area in 2005 and first became acquainted with Criswell Acura for service of my 99 TL. In 2009 I purchased a new TL from Criswell and had a great customer experience with pricing, delivery and service after the sale. I had all my service performed at Criswell and the staff was always attentive, professional, efficient and took care of my car as if it was their own. With the new 2015 TLX out, it was an easy decision to return to Criswell for replacement. Jason Chan was my sales rep and he did a terrific job explaining the improvements and new features of the TLX over my 2009 TL. Jason stayed in touch with me as I took my time comparing the TLX to other brands. There was no pressure from the dealer. Jason and the Sales Manager Lamont Randall provided me with competitive pricing on the TLX SH-AWD Advance, matching the USAA discount available, and great value for my trade-in. Having all of the recommended service performed at Criswell made it easy to offer an excellent trade-in value as they knew my car had been properly maintained. I've had my new TLX just over a week and it is a much improved car over my 2009 TL. I would highly recommend Criswell Acura and my sales rep Jason Chan if you are in the market for a new car.

boodieTo1

19 de jun. de 2015

My husband and I arrived at Criswell Acura in Annapolis, Md., we were greeted with smiles. Our salesman was Al Zayas, and I must say Al was absolutely the best! Everything from the test drive, to the moment we walked out of the door was very professional. Al was very helpful, he went as far as giving me a lesson on how to program my car (bluetooth, etc.) We most definitely will be referring our friends and family to Criswell Acura.Jo'el & Paul Franklin

ronwil1

18 de jun. de 2015

It's been said that new car sellers are always friendly but not always trustworthy. Happy to say that my experience with Stefano Rinaldi and Lamont Randall was excellent on all counts. Lamont delivered on price as promised, and Stefano was prompt, knowledgeable and perfectly attuned to our concerns.All in all, a good car and a great experience.

dsundius

10 de jun. de 2015

I was so surprised to find a service center at a dealership that did not try and run up the bill. They told me exactly what everything was going to cost, whether it was needed right away and the costs were not very high.All in all, they were great!

Countrygirl

8 de jun. de 2015

I was running late for my appointment, the saleman waited patiently. Overall I've had a good experience purchasing my new vehicle. Nate was helpful and nice.

RDX Buyer

6 de jun. de 2015

This was second time I've bought a car with Stefano's help. I visited another dealership same morning. Very different experience. Stefano is very professional and easy to work with.Ditto Jerry Todd.

Ken

2 de jun. de 2015

Dealer personnel respected our wishes not to be pressured. Spent several hours with us over two visits to demonstrate and explain three different models. When we finally decided on a model we quickly reached an agreeable deal.

Jennpey

30 de may. de 2015

Stefano was awesome he helped me get exactly what I was looking for, actually a better car then I was expecting when I drove to the dealership from Frederick MD for a scheduled appt. I traveled the 70 miles to Annapolis for a 2015 Acura ILX and left with a 2016. After emailing back and forth I decided to make the trip because I really liked Stefano and believed he was gonna work to make me happy and get me the best deal when I arrived and I was right. By far the best buying experience I have ever had. Jerry Todd was great also the financing was a breeze. I will definitely do business with them again if im looking again in the future! Thanks again guys! Jennifer P.

DianaLH

26 de may. de 2015

I had done my homework, so really it was just a matter of confirming what I was hoping for by the on-site and behind the wheel experience. All very good. Where I have had less than positive experiences with men treating me as though I was not prepared or in some way uninformed about what I wanted, that was not the case at all with Stefano. He took me seriously almost immediately, I'd say in less than 5 minutes he had qualified me as a good potential client, and by that we were able to negotiate quickly and straight up, make a good deal for both of us, and after just 2 1/2 hours, I was driving away in my new "hot" black RDX. Thanks so much Stefano, and the "big" man who approved the deal, whomever that may have been :). Diana H from Prince Frederick, Md. PS - Accolades to Jerry Todd as well, as he was informative and accommodating to my requests to run some options, providing me quickly with the sufficient information I needed to make the best business deal for ME, not for Criswell. Informative without a sales spin. I appreciate that. Great Team Work Guys !!!!

TVT

22 de may. de 2015

Everyone I worked with was incredibly upfront and easy to deal with. They were knowledgeable and friendly.. what more could one ask from car dealer. It was my first time there, but it wont be my last.

Lindy B

21 de may. de 2015

The entire process, start to finish, was smooth and stress free. Stefano greeted me at the door when I arrived for the initial visit to the dealership. Two other salesmen warmly greeted me as well. We took the ILX for a spin and got my car appraised shortly thereafter. We talked numbers, and without much negotiation we got where I wanted to be. Unfortunately I didn't buy the car that evening (I agreed with my significant other I would sleep on it and not immediately buy). One week later I went back to Criswell and decided to make the purchase and I couldn't be happier! Stefano was so nice and knowledgable and took the time to show me all of the car's features. The finance guy, Jerry, was super nice too. He took the time to explain the optional items like extended warranty, gap insurance, etc and he answered my questions. He definitely wasn't pushy about it. I felt so comfortable in a situation where I'd normally be a nervous wreck. Thank you Stefano and Jerry for your wonderful customer service and making this a positive, smooth experience!

lylealmond

19 de may. de 2015

Vance is the GREATEST! I love my Honda Insight. Thanks also goes to Alan for going the extra mile to make it happen. The car was professionally serviced and competitively priced.

Vaughan

17 de may. de 2015

Kae and Alan were fantastic. They made the process quick and simple. I had a terrible experience with another sales person and was not a fan of the dealership. I spoke to Kae and gave her a shot but made it clear she was not the only dealership I was working with. I test drove a car but was not looking to purchase at that time. I contacted her via email when I found what I liked. It was a busy day for their office, but Alan offered that I could call him on his day off. That was impressive. I came to the dealership, test drove the car and was out quickly. I have a 3 yr old and everyone helped keep him entertained. Kae changed my opinion of the dealership. Thanks to Alan and Kae, I will be back again.

Mr. Huston

15 de may. de 2015

I have to say that Vance Ellis is an awesome fellow to work with when buying a car!! I searched high and low on the internet for a great price on a low-mileage, used MDX and Criswell had one. Vance contacted me and worked with me on the price to get me into my comfort zone and I then went in to see the car. Everything was perfect including a very fair price. Vance also introduced me to Alan Hannon who helped on the pricing and also gave me a great deal of background on the car including maintenance work Criswell had just performed, well ahead of the recommended maintenance schedule, saving me a substantial amount of money over the next few years. Dawn Harper was very helpful as well!! These guys are the real deal, they are as nice as can be and project an awesome image for Criswell. I will be back to Criswell and you should go there as well!!! A GREAT EXPERIENCE!!!!

kwcmlc3qsq

14 de may. de 2015

Made offer, we countered, asked a few questions and got a deal & trade in that we felt was an excellent deal all around. Finance Mgr took time to explain extended warranty & didn't press us when we said we weren't interested. There was no crazy inflated dealer extras added to the cost like some dealerships. That was refreshing. The time listing , more that 3 hours was because we left to drive other makes & had lunch.

jshambarger

10 de may. de 2015

Kevin and his sales manager Alan were great. I used to have a disdain for auto dealerships. No Longer.These guys made the process smooth and comfortable. I didn't feel like I was dealing with snakes. Their attitude is all about service, and they have fun. The used Acura Mdx I purchased was an original from their lot, purchase and serviced there it's whole life. I knew they weren't selling me junk, plus the price was right! They financed me even with the older vehicle and a peppered credit history.Not to mention, when I discovered there was a faulty power lock actuator they promptly fixed it, no questions asked. It sure makes car buying a whole lot easier when you feel comfortable with the people you are buying from. Thanks guys

Happy Lady

7 de may. de 2015

Nicely done. No shenanigans. No hustle. No miss leading or deceptive information. Very professional. Stefano Rinaldi is a very friendly car guy who knows cars and his products. Jerry Todd is also friendly and efficient. A satisfying purchase experience.

LAS

4 de may. de 2015

I purchased a new Acura RDX about 6 weeks ago at Criswell Acura. Stefano Rinaldi assisted me through this process. Most folks I know dread the "ordeal" of buying a car. Setefano made the entire experience a pleasure!I was, in fact, not looking forward to the thought of buying a car myself. I was in need of a new car- quickly. The Honda Accord I was driving, while in great shape and low mileage for a 2007, but it had a 6-speed manual transmission. Not a problem until a knee injury, and pending surgery made it painful to drive.I have had to deal with a number of daunting tasks in the last few months as I lost my husband of 36 years recently. Buying this car was the first time ever I had to do this on my own. Stefano was extremely sensitive to my situation and made everything painless from start to finish. I truly feel like I made a friend in Stephano! He sat in the car and gave me a guided tour throughout the vehicle, and followed up with me several times. Dawn Harper, in finance,was great- very efficient. Manager Lamont Randall was very helpful and kind as well.Thank you ALL for making this a stress free car buying experience!!

2016 ILX

30 de abr. de 2015

I had the privilege of working with Stefano, couldn't have asked for a better car-buying experience. Every single staff-member was helpful & friendly!

florxlopez

29 de abr. de 2015

So EXCITED!!! It first started through Dealerrater.com and found excellent reviews from this dealership and on Jason Chan. He was great took his time and explained everything. Was very helpful and patient. The reviews definitly were accurate when it came to Jason so definitly ask for him!!! :-)

Goodday

28 de abr. de 2015

No pressure sales and detail information about each model. I was in and out less than 2 hours financing and all.. I will be back. Thanks George, Stefano and Bernie.

Kim R.

23 de abr. de 2015

No pressure tactics, very fair. Jason Chan was superb, looked at other dealerships but returned to him because of his customer service skills were great. Also worked with Paul Daley while Jason was on leave and he was great as well. Highly recommend both of them. Hats off to the management team, in particular, Lamont Randall who sealed the deal!!! Thanks Jerry Todd for a smooth finance process. TEAM ACURA!!!K.R.

wbordo

22 de abr. de 2015

Alan provides a level of customer service that surpasses most, in any industry, Truly. I feel like with most places & services, the customer "really" doesn't matter. I spent over 20 yrs of my life in retail, and the customer was always first. Well, fast forward to 2015....that thought is going away. With Alan, we were made to feel not only extremely satisfied, but we walked away happy! Wow. Alan is a top notch individual. We are grateful for his level of service. Thank you!!!.

Letsgo410

21 de abr. de 2015

My husband and I knew we wanted a new vehicle and had 4 different models to try out. Acura was our last and it was my favorite. Stefano Rinadli was the sales person that greeted us and worked with us. We told him we were just testing cars but would have an answer one way or the other soon. He didn't try to push us into the car, asked questions, listened to the strange things I wanted in a car and it was a very good experience. I always dread the car buying scenario but this time it was effortless. I appreciated the time he gave me when I when to buy my car last night and felt the Stefano was very knowledgeable. He showed me the service area and introduced me to everyone. Thank you Stefano for a great car buying experience.

Shotough

18 de abr. de 2015

We had a greet experience at Criswell Acura. The staff was very welcoming and helpful. They even stayed after closing time to help us one evening. They were not pushy and answered all of our questions. We are especially thankful for the help of Stefano Rinaldi!

TLX 2015

17 de abr. de 2015

It was by far the best car buying experience ever! No pressure and a great price! The team was very friendly and knowledge about their cars!

sdbteach

16 de abr. de 2015

We met with our salesman, they reviewed our trade in, then made us an offer in a timely manner. We countered and they accepted our offer. No back and forth, or intimidation. We met with the finance guy who was very pleasant and timely. They prepped our new car and we were out in under 3 hours. We were very pleased with the service we received. We were also pleased to find out that this a "small town" dealer, not in a huge network of car brands.

Acura Family

12 de abr. de 2015

This is our 3rd Acura from Criswell since purchasing a 2001 CL S Type....Automobile selection was very good but more importantly we enjoy the no pressure buying experience, excellent knowledge of the product - which is why we asked for Stefano Rinaldi for a second time in the past 3 years...its quite obvious he knows the product line and the team works well together and above all else we felt like we got the best deal available despite the demand for the MDX...I would highly recommend this dealership from the sales perspective and can't forget the top notch service department - both go hand in hand and why we continue to come back...We want to thank Stefano for making the experience worth our time....Best Regards.....Bill & Cathy

applesigns

10 de abr. de 2015

Mark and the Crew at Criswell have always been friendly, on time and quick with the service. Its is a pleasure doing business with people who get the service component of the Car Business!

csnyder

7 de abr. de 2015

A BIG thank you to Alan Hannon. I recently purchased an Acura RDX from Criswell Acura and can honestly say it was the best car buying experience I have ever had. From the minute I walked in the showroom until the moment I drove our new car off the lot I was treated like I was the most important person at the dealership. The gentleman who greeted me immediately asked if I needed assistance and even offered me something to drink and eat. He went and found the salesman I was looking for, Alan Hannon, and the car buying experience was underway. Alan greeted me and made me feel like we have known each other for years. There was no pressure from Alan at anytime and he took the time to really go over all my options in deciding to buy a new or used car. I brought my ten year old daughter with me and you could tell by Alan's interaction with her that he has children of his own. He made her feel like she was part of the decision making process which helped keep her from becoming bored and making it tough on a parent. Once a decision was made I was impressed with how fast the entire transaction took. The loan application, the car being cleaned / detailed and filled with gas and the installation of the license plates all took place in record time. We were even given a tutorial on how to use all the "tech system" features on the car. You can tell how much Alan likes his job. His customer service is outstanding and I can see why I was referred to him. I am definitely a Criswell fan for life and when its time for my daughter to purchase her car (in another six years) I no exactly where we will be heading and we will definitely ask for Alan! Outstanding job!!

sctambas

2 de abr. de 2015

I purchased a used Acura MDX from Kevin Kramer and Alan Hannon at Criswell and my overall experience was tremendous. They found the car I was looking for, had it ready for me to inspect and test drive when I arrived and were great to work with. I never felt any pressure to buy as they were more concerned with me getting a car that fits my need. They were open and honest about the vehicle and even provided me with their service records for the car. Alan Hannon has coached my sons baseball team for 7 years now so Ive always known him to be tremendously generous with his time and just a stand-up individual on the baseball field. However, his integrity also carries over into his professional career as my experience could not have been better. It was comforting buing a used car from someone as trustworthy as Alan.

dlr

1 de abr. de 2015

My experience at Criswell was very pleasant. I never felt pressured. They respected my desire to just look and test drive on my first visit. I was pleasantly surprised with the quick responses I received from Jason Chan, even on the weekend during his time off. Jason was patient and very knowledgeable. He took time explaining all the features of the vehicle, even when he had to repeat them for me later. The negotiation process was smooth. I felt like I got a fair trade on my vehicle. No issues with financing. I am very pleased with the outcome. I look forward to working with Criswell, and especially Jason, in the future.

J&B

28 de mar. de 2015

Our thanks to Jason Chan & Lamont Randall for making our day! No hassle with price. Smooth process all the way around. They both went over and beyond to help us w/processing. I had sprained ankle so they even delivered our car to our home--awesome! Thank you both for making our buying experience the best. Outstanding customer service!

Acura

28 de mar. de 2015

Great sales experience with our salesperson Stefano Rinaldi. We received a fair price, exceptional service from Stefano. He reviewed everything about the car. Very Happy.

djsjhiponia

28 de mar. de 2015

I have been dealing with Stefano since fall of 2014 when I had my 2005 MDX in for service and mentioned that I may be interested in a new car in the near future. He has kept in touch since then with a few phone calls and emails mentioning specials and just keeping in touch without pressuring us an any way. Today, my husband and I leased a new RDX! Stefano, as usual, was very professional, knowledgeable, and personable and helped to make the entire process very smooth. Jerry Todd, in finance made our financing very smooth and efficient! He was extremely knowledgable and personable as well. In all, unlike other dealerships that we have been to,I have found all the staff to always be friendly, helpful, and upbeat. I have to say that over the years, Stefano and Jerry were the best car dealership professionals that I have ever dealt with!

Surfmusicfun

25 de mar. de 2015

Car buying can be a challenge. It is usually the second largest purchase that you will make, beyond purchasing a home. So we are talking about a lot of money, that is going to be spent in this process. I hope our positive experience will assist other people to find the right place to spend your hard earned money and feel good about doing it. That is why we chose to come to Criswell of Annapolis. We had the absolute pleasure, to work with salesman Al Zayas (we highly recommend). He is well experienced, and a breath of fresh air to work with. We realized right away, that he treated us, like he would like to be treated. He took nothing for granted during our conversations, provided no undo pressure and was able to work out a fair trade for our car and purchase price of an Acura automobile. Also we want to thank Alan Hannon, the Sales Manager, for making this a smooth transaction. We could tell by his actions, that he is very passionate about his job. We were impressed how he took time to explain to us, his process regarding our trade in and his best offer for the Acura we bought. This was greatly appreciated. In closing, we found the Criswell staff offered us a culture, that is well suited to make car buying a better experience.

Gail

15 de mar. de 2015

We arrived to see a certified preowned vehicle we saw on line and left with a new 2015 of the same. Our sales rep, Stefano, was very knowledgable about the MDX. He advised that the CPO vehicle was the "deal", but the colors, etc., we're not exactly what we wanted. As we entered discussion of a new 2015, he was helpful regarding the warranty questions and the price.We left with the idea that he and Criswell dealt with us, understood our needs and budget. We would recommend the dealership and salesperson to others seeking Acura product. ThankYou.

RickyandElizabeth

11 de mar. de 2015

My wife and I ended up at Criswell Acura shopping for an SUV after we had visited multiple dealerships. Stefano Rinaldi introduced us to the RDX. He was extremely knowledgeable about every aspect of the vehicle and was happy to let us take our time exploring and asking questions. We did not feel pressured at all to make a purchase. We left and returned two days later to complete a smooth, stress-free purchase of an RDX. We couldn't be happier.

spider

6 de mar. de 2015

I used Consumer Reports to narrow down my choices for an SUV, then visited Criswell to see the RDX and MDX in person. Stefano was nice enough to print for me a comparison of both Acuras to a Honda Pilot, which helped me decide on the RDX. After getting certificates from other dealers from Truecar through my credit union to get an idea about the price that I should pay, I returned and worked with Jason to decide which RDX was best for me. He matched the lowest offer from the Truecar dealers, I didn't try to get him to go lower so I don't know if you could get an even better deal on 2015 models now that 2016s are coming in but I got the feeling that you could if you felt like negotiating. The actual purchase paperwork with Jason and Jerry went smoothly, everything was explained when I had questions. Jason set up some of the controls for me and explained how all the features worked. I would say that the whole experience was fairly stress free because I had the certificates to give me a starting point and didn't feel like I had to fight about the price.

ditditditdahdahdah

3 de mar. de 2015

Everyone was friendly and helpful. My wife and I had a great, hassle free buying experience - they even let our three year old daughter set up her iPad in an unused office while we looked at cars. No hassles. Friendly folks. Good experience.

mc6380

27 de feb. de 2015

I recently purchased an Acura MDX from Criswell Acura. It was one of the best car purchasing experiences I've had. I worked with Stefano Rinaldi and Jerry Todd At Criswell. Stefano had made an extra effort to accomodate my needs and met me at 9 am even though he was not scheduled to work. Upon my arrival, the car that I had requested was already there. He matched the quote that I received from another dealer further away. Their processing fee is $300 compared to $600 in Virgina which saved me $300 as wel. Paperwork was done quickly and smoothly. He never pressured me to add options. I also traded in my old car which I felt I got a fair price on. He also took the time to introduce me to the service team which I would be dealing with in the future. Prior to leaving, he helped me connect my phone via bluetooth. The next day, I also received a call from Stefano to see if I had any questions. This was overall an excellent, no pressure experience. Stefano was honest, friendly, and upfront, not pushy like some sales people I have dealt with in the past. Customer service is top notch! I would highly recommend Criswell Acura.

Mithweatt

26 de feb. de 2015

I am beyond satisfied with my experience at Criswell Acura because of Jason. His keen attention as well as the personal investment he makes in the potential buyer to ensure that they are happy in going above and beyond to meet their needs while being as flexible as possible, makes him superior to his competition. His work does not end at just coming in and leaving out of Criswell. Over the course of a couple months span Jason periodically checked in with me and mother to see where we were in our buying process. There is a special genuineness in Jason through the exceptional work he does at Criswell which is a great reflection of his personal character. I would definitely recommend Jason of Criswell to all my friends and family.

JenKyle

23 de feb. de 2015

I had an 0815 appointment to wait for service and the team did a great job. They finished up quickly. By 0930-0945 I was back on the road again, with my MDX driving like a new car. I always have a quality experience with the Service team. The waiting room is super too!

ksmith9913

19 de feb. de 2015

A couple of weeks ago my wife and I went Criswell Acura to purchase our sixth Acura from them. We keep going back there because they provide tremendous service and at the end of the sales experience we feel treated fairly and that we ended up with a "win-win" deal. This time, Alan Hannon was welcoming and friendly and accommodated all our needs. He helped us choose a beautiful 2014 TL w/Tech which had been used as a loaner. The mileage was very low and the price was tremendous based upon our pre-purchase internet research. Alan also rewarded us well for our loyalty over the years during our discussion of price. Vance Ellis made it easy to put all the preliminary paperwork together, went with us for a great test drive and helped us understand all of the intricate technical aspects of our new car. It was like spending time with an old friend. Then, while we were waiting to finalize the paperwork, George Criswell came down and personally thanked us for our loyalty over the years. He really made us feel like part of the Criswell family. My wife and I can't imagine a better car buying experience and recommend Criswell Acura to anyone thinking about a pre-owned or new Acura. Tell Alan that Kelly and Kerry sent you!

Joren

17 de feb. de 2015

We went to Criswell Acura to test drive and ended up purchasing a Certified RDX that evening. Vance was knowledgeable and a pleasure to deal with. The dealership was very professional and treated us well. I went back several days later and Alan spent an hour personalizing settings for me. It has been a very positive experience. Thanks guys!

Heather Womick

12 de feb. de 2015

I don't know if there is enough space in this review for me to say how happy I am with my experience at Criswell Acura. 12 years ago I bought my first new car from Alan. In my search for pre-owned cars now I came across a Chevy Equinox Criswell happened to have and low and behold I cannot believe Alan was still working there and I would get to have the pleasure of dealing with him again. Although I wasn't purchasing an Acura the amount of service I was given was above and beyond! From the time I walked in until the time I left I was greeted with introductions, hand shakes, and smiles. The amount of care Alan put into selling me this car was amazing. He even test drove it, and checked every button, light, and gadget in the car to make sure I was getting an A+ vehicle and then took his time showing me every bell and whistle it has to offer! And then came financing and Jerry did everything he could to get me the best possible rate and payments for my car! I would HIGHLY recommend Alan and his team at Criswell Acura and will be referring everyone I can who is in the market to purchase a car.Thank you all again!!

galway1997

10 de feb. de 2015

Stefano was very personable and easy to work with - professional, helpful, polite and friendly. He went above and beyond his role as a sales person to assist me with my purchase and was willing to stay past closing to assist me with the new features on my car. I would highly recommend him and the dealership!

doublejrs110

10 de feb. de 2015

Can't say enough in praise for the great job done by my salesperson, Kae Engel, at Criswell Acura. Although the car I was purchasing was a 4 year old Honda Accord, I was treated the same as if I was buying the most expensive car on the lot. Kae was welcoming, personable and thoroughly professional in her handling of the sale. Her knowledge of cars in general and of the particular car I was buying was awesome and extremely helpful. She spent a good part of the afternoon going over all the features and functions this car had to offer, patiently responding to all my questions and comments. Additionally, all the other staff at Criswell that I came in contact with, either in person or on the phone, were always friendly, courteous and helpful.Based on my buying experience, I would certainly recommend Criswell Acura to anyone. The car was priced very appropriately and fairly, without the need for any further dealing. I'm glad I made the 70 mile trip from Frederick to make this purchase. Great job, Kae and Criswell.

MariaS

6 de feb. de 2015

MariaS.Jason Chan was very helpful, polite , professional and friendly. He was great in helping me to have a great deal and was willing and patient to attend to all my questions and comments. I will definitely refer my friends. Keep up the great work!

tab76

2 de feb. de 2015

Jason was easy to work with. He provided a quote and honored the price. Everyone was very friendly and Jason was more than willing even after dealer was closing to help with learning the car before I left the lot. This is my second Acura that I have bought from Criswell and I will continue to go back and refer friends and family.

ragusam

1 de feb. de 2015

Our salesman, Al Zayas was very freindly and helpful walking us through the car buying experience. Lot's of details and many questions, Al Zayas was very helpful in answering them and helping us navigate through the process. No pressure, just friendly advice. The Dealership atmosphere was very warm and friendly and I would certainly recommend this dealership to any of my friends looking for a good deal on a superb well built vehicle. Already enjoying the ride and intend on keeping our Acura for some time.

TMoney9

28 de ene. de 2015

Jason and Jerry were great. Great quote and honored their price. I will purchase from them again. Showroom was very clean, workers friendly, and very professional.

tjcee

26 de ene. de 2015

My appt was a 4pm for an oil change and service. Mark was pleasant to deal with at the end of a long day. The service dept did a 10 point inspection, rotated and balanced my tires, topped off fluids, and fully cleaned my car inside and out. All that and they had me in and out of there in 30 mins. Thanks for excellent fast service!

Scobey

24 de ene. de 2015

My salesman, Stefano, was very helpful and the dealership was top notch. Would recommend Criswell Acura and Stefano to anyone in the market for a new car.

Acuralovercole

20 de ene. de 2015

Criswell Acura/Audi has the best employees. I say Acura/Audi because even though I purchased an Acura everyone gave me a very pleasant experience. My salesman Al Zayas was great he even came in on his off day to help me through the buying process. The buying process didn't take as long as I though but during the process Al was nice enough to entertain my 5 year twin boys by turning on cartoons for their entertainment while we chatted. I actually stopped by Criswell before going to the another dealership and ended up back at Criswell Acura so I felt it was me to be. Gerry Jackson at Criswell (New Cars) I met him on both occasions and he has to be the happiest and most helpful guy while even tending to other customers. He was one of the deciding factors for to come back to Criswell. Jerry in financing was straight to the point and did waste my time he really got the job done. Now the other reason was running into Al at a local Target store. . All in all Al said he could help and he sure did, thanks Al Z.!

schmidtka70

11 de ene. de 2015

We were referred to this dealership by friend's who have leased at least two vehicles here. We were not disappointed at all. Jason was friendly, knowledgeable and patient. Lamont and Jerry were a breeze to work with as well, we didn't feel pressured at all. This was by far the best and easiest new car purchase experience we have ever encountered. We will definitely recommend to our friends and family. Thank you!

Susan Gibbons

9 de ene. de 2015

This is my second new Acura. I bought my first one in 1997 and loved it so much, I didn't feel like getting a new car till recently. Consistent quality service over more than 15 years made me start looking with Criswell Acura again. We walked into the showroom and met Stephano Rinaldi, who knows and loves his cars, and is kind & patient. He also loves to test drive:-) - fun!! The next day I'm driving my new car - an RDX AWD this time. Thanks so much Stephano!!

westarnld

30 de dic. de 2014

Excellent experience buying a car tonight. Didn't feel pressured at all. All the paperwork went very smoothly and orientation to the car was thorough. Would definitely recommend this dealership and sales person Stefano Rinaldi.

pete

24 de dic. de 2014

Always a great experience! Mark was top notch. This place gives you the service that you need and will continue to come back. Thank you!

mdx

19 de dic. de 2014

I went in for an oil change today and met with Christian my normal Service Advisor. I was surprised how busy the shop was this morning given the Christmas holiday. (thought people would be shopping.) I was very pleased with my experience today. Service was timely for as busy as the dealership was. I thought my car needed extra fluid services today but was advised that it wasn't due based on the maintenance minder. Nice surprise around this time of year. Christian is always professional and polite.

Kelly

18 de dic. de 2014

Very impressed with Criswell Acura - very professional and friendly group - HONEST about work that needs to be done or can wait. I would definitely recommend the whole group - Christian in particular - to any Acura owners.

katie

17 de dic. de 2014

Thanks to Paul who always goes above and beyond to make my experience at Acura Service excellent. I would never think of going anywhere else for service because of the level of customer service and quality of work I get at Criswell Service Center.

David Moses

16 de dic. de 2014

Alan went above and beyond to make sure my wife was comfortable with the features in the car and took the time to demonstrate how they work.Great service !.

Teresa Collins

10 de dic. de 2014

Criswell made my car experience one that I will hold all car buying experiences in my future to. The staff was ready, eager, and most importantly willing to answer any and all questions that I had -- no matter how silly they may have been. I will be sure to refer friends and family to Criswell Acura when they are looking for a new car!! Thank you to your team!!!

diane.b.french.5

29 de nov. de 2014

It has been 10 years since I purchased my last Acura and parting with it has been hard! We went to Criswell before we were ready to buy and asked to test drive a TLX and Stefano took us out for a spin, with no pressure to buy at that time. At least 6-8 weeks later we made an appointment with him to test drive the car again. He was pleasant, knowledgeable, easy to work with, and made the whole process of buying the car a good experience for us. He went online and checked neutral websites for selling prices in the area, which helped us in our negotions. He even offered to write the check...as long as WE signed it! Jerry Todd in Finance did not pressure us to purchase any extended options, which we appreciated. All in all, a great buying experience.

josh814

24 de nov. de 2014

I only trust Criswell Acura service to perform maintenance (and repair if the MDX wasnt such a solid vehicle as to almost never require repair :-) ). While they cost more than other quick service national chains, only Criswell has the knowledge, experience, customer service/focus that not only reinforces the Acura Luxury brand, it provides a level of confidence to trust their judgement and creates a positive working relationship.

bjboyd1

20 de nov. de 2014

Great experience. The people are professional and very pleasant. I was in and out quickly. My car was cleaned well. Christian Johnson was helpful, informative, pleasant and professional. Give him a raise!

Dclarkzz

17 de nov. de 2014

On time, loaner process easy and Christian kept me abreast of repairs and when car was ready! We own three Acura vehicles and bring them to you for service. Thanks

amwhart

13 de nov. de 2014

Purchased my daughter's first car this week (an Acura) - and it was the best car shopping experience I have ever had! Alan Hannon was absolutely wonderful! Knowledgeable, professional, courteous and extremely helpful. He went above and beyond to make my daughter and I feel important - like such a valued customer. He took the time go over everything about the car with my daughter to ensure she felt comfortable operating the car. I can't say enough about the professional service and the seamless buying process - to include the financing! Perfect! Thank you so much Alan! I would highly recommend Criswell to family and friends - to anyone!

Paula Sellers

7 de nov. de 2014

They truly care about their customers. I would highly recommend this dealership to my friends and family. Professional and courteous service staff who try to find you the best cost possible and not just take your money. I won't go to any other dealership in Maryland.

andrew.tadikonda

4 de nov. de 2014

CriswellAcura I heard good things great reviews about the dealership took my brand new Acura MDX for the first service thinking that I will be getting the same service well unfortunately, It is not the same I am very disappointed in their service.They said car wash and vacuum is included in the service, nothing was done no vacuum car was brought back as is, when I questioned the Service guy Mr. John he says this is not the detailing place and when I pointed the dust on the wheels he says that was the break dust. I took some pictures inside of my car. Bottom line please don't go to Criswell Acura you will be disappointed .they say something and do some thing customers be ware.

arthurlibby

31 de oct. de 2014

Paul treated me better than I have ever been treated in the last 8 years that I have owned Acura's. I would recommend Criswell to anyone.

grussell13

31 de oct. de 2014

Bought our first Acura tonight and we love it. Great buying experience, friendly and hassle free. Highly recommend this dealership to our friends and family. Ask for Stefano when you go!

Snezana Cockburn

30 de oct. de 2014

We had an appointment the other day, everything went smoothly as always. Thanks to Mark Scherger and his team. Definitely the best place to service my Acura.

mefland

24 de oct. de 2014

I went in for regularly scheduled maintenance this morning and had a great experience. Mark is awesome, incredibly friendly, remembers me and my family every time and he is very thorough in explaining what service is required and the results of any diagnostics. This is the 2nd car I've purchased and have had regularly serviced with Criswell. I also love that they wash and vacuum my car!

Mdeisher

21 de oct. de 2014

We purchased a new TLX from Frank Concepcion and Lamont Randall Jr last night and it was honestly the best car buying experience we have ever had. We negotiated a great price prior to our arrival and were so pleased that there was absolutely no game playing or further negotiation when we arrived. The car was ready, the paperwork was exactly as we expected it to be and Frank and Lamont were a true pleasure to work with. Frank did a great job explaining all the car features. Financing with Dawn was also quick and seamless. We drove an hour to Criswell to get the color car we wanted and next time we will drive to the same dealer just because the great service was worth the trip.

Mernie

20 de oct. de 2014

Had a great experience at the service Dept today. Mark S is the best and I will definitely purchase my next vehicle from Criswell due to the excellent service given by Mark.

jwist87

13 de oct. de 2014

We weren't expecting to buy when we walked into Criswell on a rainy Saturday to look at some used Subaru's they had. But Vance Ellis did a great job showing us the cars and was willing to take our best offer to the manager despite a bit of a gap. To our surprise, the sales manager Alan was willing to take the offer to the general manager and we walked out with a great looking Subaru that night. The whole group was professional and really wanted us to get the best deal. They were also extremely accommodating of us having to tend to our 6 month old during the process. I would highly recommend these guys. They weren't high pressure and were a pleasure to work with.

gaines3802

7 de oct. de 2014

Another amazing experience with Criswell! Stefano Rinaldi ushered us through the process professionally with exceptional customer care. Home with our new TLX 3.5 L!

melmar23

4 de oct. de 2014

I came today to look at an Acura MDX. I test drove it with Stefano and fell in love with the SUV. Stefano was very professional and great at explaining everything and answering my questions. He was a very pleasant man and his accent was even better! ! I drove off with my SUV MDX and could not be happier! Thank you Stefano you were awesome.

jfludwick

27 de sep. de 2014

John and Paul helped me get in and out without an appointment on a slow day. I appreciated that since I don't live close by but was in Edgewater on an appointment with the yellow warning light on. Turns out just more than an oil change and I was glad to replace battery and windshield wiper inserts before winter. Thanks guys. Well done and very much appreciated.

Djf123

21 de sep. de 2014

Enjoyed purchasing my new RDX through Stefano. Knowledgable and friendly. Stefano is great and Jerry made the finance quick and painless. Would recommend this dealership.

jwacurarating

20 de sep. de 2014

We had a great buying experience at Criswell Acura. Our sales consultant, Stefano R, was very helpful and easy to work with. He answered all our questions in a professional and friendly manner. Once we decided on a vehicle the rest of the process went smooth from settling on a price and the NO pressure finance/warranty paperwork with Dawn H. Sales manager, Lamont R, was there at the end to ensure we were a satisfied customer and thanked us for our business.

Sperry1008

20 de sep. de 2014

Christian Johnson has been my service advisor since I bought my vehicle. He is always very pleasant and keeps well informed about my MDX. Thanks Mr. Johnson always a pleasure.

jkocrew

19 de sep. de 2014

I couldn't be more pleased with the team at Criswell Acura. After indicating I was in the market for a Certified used MDX, I was promptly directed to Al Z. who assessed my needs and showed me the right car that fit the bill. Knowing I better look around I sampled other SUVs on the lot but came right back to Al's recommendation and bought a great car. Wanting a trailer hitch and some other things I was put in the capable hands of Mark S, in service who saw to it that everything was ordered and properly fitted to the car. When I took delivery, Al Z. and Alan H. where there to go over all the features of the car in detail. Even working with Jerry T. in financing the purchase was smooth. My hats off to the whole team. Thanks for a great experience!

asc222

18 de sep. de 2014

Paul in Acura service has been great to work with. I feel I can trust him and Criswell to look after my interests. Recently I brought in my old, high mileage MDX and told Paul I just wanted to keep it safe and running until I buy a new car and, after the mechanic examined the MDX, Paul identified the issues that should be fixed now and those that could wait.

donnaos

17 de sep. de 2014

I came into the dealership to test drive a new RDX. I walked out an hour later with a 2015 RDX. Very smooth and seamless process.

mjcw1992

17 de sep. de 2014

I am so happy with the entire process. When Christian J. contacted me regarding my trade in, I knew that I could rely on the staff at Criswell. Knowing I needed a new vehicle, Ellen and Dana helped me with a loaner for a few days. Frank C. helped me research all my lease and purchase options. I discussed those options with Lamont, who assisted me with such kindness (over a cup of coffee). Frank and I went for a great test drive. He explained many of the features of the vehicle. I felt like my Criswell family was looking out for me. Even Dawn H. was friendly during the transfer of tags and financial transaction. Criswell not only gave me fair market value for my trade in, they also gave me a discount as a loyal Acura customer. From service to procurement, Criswell excelled in every way. Thank you Criswell for making my new car purchase enjoyable and stress-free. BTW - I love the new service bay. Nice digs!~ Michelle W.

juliewoepke

16 de sep. de 2014

Mark Scherger and Service Team perform outstanding customer service, rapid inspection and recommendation of repair options and overall top notch handling of my vehicle. Appreciate the level of professionalism over the years!

DWL11

13 de sep. de 2014

I am a loyal customer for many years and will continue to buy and service at Criswell. The service is excellent and I am always pleased with the professional staff. I recommend them to everyone.

J J O

13 de sep. de 2014

Stefano was very informative and knowledgeable about the car we were considering. He was patient, courteous and polite throughout the purchasing process. Willing to explain all the features of the different packages during the sales decision.Jerry guided us through financing and purchase details and made the process easy.

tnadams

8 de sep. de 2014

The service provided at Criswell Acura is exceptional. I've had my MDX serviced at other area Acura dealers, but Criswell Acura, especially the service provided by Christian Johnson have made me brand and dealer loyal. Keep up the great work!~Theresa T.

csb20fan

3 de sep. de 2014

This is my second purchase from this dealership and sales associate.I would recomend them to any of my family and friends.I will be making a third purchase in the near future and plan to visit them again.

afroble

30 de ago. de 2014

At Criswell, they are fast, efficient and helpful when getting my car serviced! I will buy another car there because the service is so great. Mark Scherger is responsive, respectful and sets my expectations for service properly. He always saves me money and helps me be strategic on making my 2007 last as long as possible. It has 140K miles and drives like a dream!

Linda0824*

25 de ago. de 2014

I visited dealership last week to look at the cars on the lot. We arrived after 8:00pm but the sales people was very patience and helpful. After doing some homework, I returned today and purchased my new car. Stefano was professional and very knowledgable about the cars. He helped me through the entire process. Dawn, finance, made the financing very easy. Both Stefano and Dawn were very pleasant.

flashdmg

25 de ago. de 2014

I've bought cars from numerous dealerships in the past and have visited many more. This recent purchase was for a specific used car (Infiniti G37) I was looking for that just happened to be on their lot. I called ahead of time to check on it and Kevin was very accommodating even though it was later in the evening. When I arrived, the car had been washed and waiting under the canopy for me to inspect and test drive. Kevin was courteous and professional from the very beginning and never once pressured me in any kind of way. He didn't even hassle me about how I was financing or anything related; he just let me and my wife test drive the car and assisted with any questions we had. I didn't make an offer that evening but the car was so clean, barely used, and priced right, I inquired about it a couple days later and took it for another test drive with my wife. Again there was no pressure and a great overall attitude from Kevin. They didn't even have an issue with me taking it for a second test drive like some dealerships. Again an offer wasn't made due to a minor concern but they were more than willing to address it and even followed through. A couple days later I ended up purchasing the car at a great price. The car is still under original manufacturer's warranty for another 14 months so no worries there. The finance person (Jerry) didn't even hassle me with unnecessary add-ons and even the detail guy was great. This was the most relaxed, courteous, hassle free, and customer oriented dealership I've ever dealt with. Kudos to Kevin Cramer and Alan Hannon for just attempting to address my concern and providing a great overall car buying experience. My wife was equally impressed as she has been with me to every dealership I've visited. Someone is going to get your money for a car, why not give it to the people who treat you right? They will be on the top of my list for my next vehicle purchase.

ellen lunay

19 de ago. de 2014

My husband did a lot of research prior to coming to the dealership, he called ahead and told them the exact car we wanted to test drive. Vance Ellis had it ready for us, and took us out to drive it. He's a super friendly guy and knowledgeable about Acuras. He did not try to steamroll us into buying it immediately or show us other cars we didn't want to see. He knew we were focused and really just starting the process. But, it was a great deal and in great condition. He & Alan Hannon, the sales manager, worked with us professionally without pressure. We ended up driving home to get the trade in car & were pleasantly surprised with what they could give us for it. We bought our new, certified pre-owned Acura MDX that night, driving it off the lot, happily. We had friends that had bought 2 cars from Alan and the customer service they have experienced, even during routine oil changes, has been superior. We will look forward to the same as we need to bring the car in.

Sapphir3

1 de ago. de 2014

Sales staff are very helpful, knowledgeable and professional. This is my first Acura and with all of the "state of the art" navigation/media/audio equipment in the vehicle, will have to learn how to maximize it's use. My salesman is "top notch" when it comes to the overview of the equipment and the automobile.

692redcedar

31 de jul. de 2014

Another prompt response to my request for a service appointment by this dealership. Check engine indicator and emissions system problem was efficiently addressed and completed under the estimate. Thanks again to Christian for his professionalism and keeping me apprised as the necessary repairs proceeded. Thanks also for the helpful services of the courtesy shuttle and car wash.

pokey01

17 de jul. de 2014

Previous buyer, returned to buy my new Acura at Criswell. Had done my homework and pretty much knew the vehicle that I wanted. Paul Daley was very knowledgeable in describing all the features on my new ILX. No pressure, no hassle; in and out the door in two hours. My new car was delivered to me later that afternoon. Thank you Paul. ILX - "Shark"

Bridgetbrock

16 de jul. de 2014

Paul made my car purchase experience easier than expected. There was no pressure which I find very irratating. Paul negotiated with professionalism and patience. I would definitely come back to Paul for another purchase. My overall experience with the Criswell family, from purchase to service has been nothing short of professionalism and excellent customer service. Criswell keep up the good work. Your staff is great!!!

NewMDXdrvr

14 de jul. de 2014

A typically stressful purchase was essentially easy and comfortable thanks to Crisswell Acura's Stefano Rinaldi. I had been looking at a few manufacturers and Stefano was highly knowledgeable of the Acura MDX when switching from a competitive auto maker of over 15 years. The 2015 Acura MDX SW-AWD Tech is my first Acura purchase. I am quite happy with it thus far. Stefano took the time to get to know my needs in a car and my concerns over the long run. He suggested the package that suits my needs without over selling. He has great follow up and has been extremely helpful in learning the new technology of the car. I highly recommend Crisswell and even more so, Stefano. Jennifer, Annapolis, MD

jav5

30 de jun. de 2014

Service manager was straight forward he explained the problem, resolution, what was necessary nothing more nothing less. Also, he was up front with future maintenance recommendation.

rrbuilder

26 de jun. de 2014

At age 64, I have had many purchase experiences to draw upon in thinking about my recent purchase of an Acura RDX from Criswell. My sales agent, Stefano Rinaldi, did an excellent job in working with me to find just the right car and a great price point. In my experience, this has rarely happened in the local Annapolis market. Previously, I have had to go out of my local market to make a purchase because locals dealers would not price match competitors 50 or more miles away. Fortunately, Stefano's sales manager, LaMond, was very accommodating and cooperativein the hunt and pricing of the RDX I wanted. Together, they delivered an excellent deal on the car I wanted. I am very pleased to personally recommend Mr. Stefano Rinaldi to anyone considering a new car purchase or lease. My special thanks to Criswell Acura.Richard RoeserAnnapolis, MD

williammorgan

22 de jun. de 2014

We purchased a new 2015 Acura RDX. Al Zayas was our salesman and Lamont Randall furnished assistance. The price negotiation,, training us in operating the controls and overall advice about car and dealership were complete and very helpful Sometimes buying a car can be stressful. This experience, however, was completely pleasant. Highest rating from us!!

KatieFon

18 de jun. de 2014

I was a little pre-mature in gettig the oil changed; however, since I was there I decided to get it done with the Road trp special. I appreciated Mark's guidance and interest in not spending money I didn't need to and to check out a couple of additional items. The wait was reasonable and I'm all set for a nice road trip. Hmmmm, where shall I go!

TedJJ

18 de jun. de 2014

Mark Scherger is a professional service advisor who takes the time to work with you in maintaining your vehicle. So many in this business are always just trying to sell you extra service. I really appreciate his knowledge and help.

trippjones

18 de jun. de 2014

I had the best car buying experience with Stefano. He was very knowledgeable, patient, and friendly during the process. He was low key, allowing the vehicle to sell itself. I did not feel like it was a high pressure sale, which I appreciate. He even provided me boxes for the "stuff" I had in my trade-in. (I had not planned to purchase that day) The finance department was equally friendly, efficient, and professional. The process was completed in record time. I highly recommend Stefano and the Criswell dealership.

prunderpar

16 de jun. de 2014

I highly recommend Alan Hannon. I have now bought three cars from him. Each time has been a wonderful experience just like this one. This one was for our 22 year old daughter that just graduated college. He took time out of a busy Saturday to make her feel like she was his only customer, gave her a great deal and made sure she was comfortable with all the features in her used Acura. Al our Sales rep was very friendly and helpful in making it a smooth and happy transaction. I will definitely be into to see Alan and Al for my next purchase. Thanks so much for all of your help! Your customer service is superior and I will be sending my friends and clients if they need a new car!

sneedg

15 de jun. de 2014

The first part of the day was spent trying to purchase an Acura at a Virginal Acura dealer. The first thing they told me was we don't go back and forth with you; we give you the best price up front. Needless to say I spent 4 hours at the dealership going back and forth about the price. Finally I decided that I had enough and I thanked them for their help and I left. My son called several Acura dealers in Maryland and explained to them that I wanted silver 2014 Acura MDX and I had my own financing. He contacted Criswell Acura and the salesman Gerry Jackson answered the phone. He took the information on the vehicle that we wanted to purchase and told us to come to the dealership so that we could sit down and talk about the vehicle. He took my information and said that he would talk to his manager and try to accommodate the price I was willing to pay. By the time we got to the dealership, Gerry had already done all of the legwork and was ready to make a deal. Gerry and his manager presented us with the price we were looking for. We agreed to the price and decided to purchase the vehicle. Gerry appeared to be a very young man but he was on his game, he was very professional, courteous, and respectful. I was surprised on how knowledgeable he was. He answered all of my questions, he even suggested that we try Acura financing because I could get a better rate than my credit union. I agreed and sure enough I got a better rate. There was no back and forth, no hassle, it was a great experience especially after the headache I went through with the Virginia dealership. I am extremely satisfied with my purchase of my 2014 Acura MDX from Criswell Acura of Annapolis. I would recommend Gerry and Lamont to all of my friends and neighbors. When I purchase another vehicle I will purchase it from Criswell.Sincerly,Gail Sneed

Shfite

14 de jun. de 2014

The service experience with Criswell Acura is excellent. Mark greets his customers like good friends ensuring that you understand what is needed and what your options are for the required service. He personally reviews all of the work done and is happy to answer any questions even if it is not directly related to the service you were there for originally. For all of the years I owned vehicles I never used the dealership for my service. Criswell Acura and specifically Mark Scherger changed my mind and have a loyal customer.

Pookie1954

12 de jun. de 2014

The RDX was the first car I have purchased in over 15 years, so the anxiety of the purchasing process was unbearable prior to arriving at the Criswell Acura dealership. After meeting Stefano Rinaldi, my anxiety was put to rest within minutes. His knowledge of the brand/model, his professionalism and his friendly attitude was more than I ever expected -- and the deal was great, too! I was put at ease almost immediately. He made the purchase process so easy and enjoyable. Would not hesitate to recommend Stefano Rinaldi or Criswell Acura to anyone who needs to purchase a new car. He is an asset to Criswell!

mlitz814

10 de jun. de 2014

We had a wonderful experience purchasing our 2015 RDX. Our sales person Stefano Rinaldi was very knowledgeable about the vehicle and low pressure. The entire process was painless and quick. Would definitely recommend this dealership and Stefano to everyone.

smadison

3 de jun. de 2014

As a first time car buyer, I really had no idea what I wanted. I had been to a few other dealerships and just had not found anything I truly loved. My dad and I decided to stop in to Criswell Acura to visit Alan Hannon to see if there were any options that fit my budget. He immediately came up with a couple different options but the Acura ILX he had available was exactly what I had been looking for. It had style but the safety and reliability I needed for my daily commute. It was then that my dad and I were introduced to Al Zayas, whom made the entire experience of the purchase of this car AMAZING. The atmosphere they create at Criswell is friendly, inviting and comfortable - extremely great salesman but even better people. I know for a fact that I will be coming back to see Mr. Zayas and Mr. Hannon the next time I have any car service or buying needs.

jah0801

2 de jun. de 2014

I just purchased a new MDX, trading in my TLX which I purchased new from Criswell 2 years ago. Paul, the sales assosicate, knows the cars and features very well. He hustles, is friendly, and worked well with me in closing the deal. The entire staff at Criswell is well trained and helpful. I've used the service department as well and find the same quality of service.

dvusdave

1 de jun. de 2014

I took my 04 TSX in for 2 recalls, something about the ecu and power steering pump hose and asked that they repair the hvac light grid so the lights would work in addition to the 2 recalls with the understanding that I'd be paying $370. just to make the havoc light work. I received my car with a scracthed steering wheel, like chunks on the right side of the wheel. Only to be accused of lying when I backed my car up and back into the doorway of the service center about a minute after pulling off. The service manager looked at it, felt it and asked if I were sure that the scratches weren't there with the car having 155k. I told him that I was xxxx SURE. he said : " I doubt that but I'll have the detail guy fix it, when can you come back, it's too late today (6pm)" I told him I'd get back to him as I lived over an hour away. On the way home my passenger noticed that the AUX wouldn't work, so I just figured that the tech didn't hook the cord back in. So.. The next day I take out the cubby hole only to find that the cord was destroyed, not to mention that I find the cubby's contents were just dumped behind my drivers seat. I called the dealer and spoke to the service manager who denied any wrong doing and said that they would assume no responsibility for said damages and pretty much dismissed me as some hoodlum and told me that the tech had noticed that 2 screws were missing from the stereo unit area and that the car had been taken apart before. So I asked why weren't the 2 stews replaced. He told me that that wasn't their responsibility. I told him that I bought the car used and found 2 screws in the console so perhaps they could use those. The manager ignored that statement and then asked to schedule a time for the steering wheel to be repaired, we set a date;. it was rescheduled. When I was finally able to take the car to the dealer, the service rep called about 2 hours later and said that the car was done and that they fixed the Aux cord adaptor. When I got back to my car, the passenger seat was scratched pretty bad, the cubby was on the passage seat with the aux cord still attached, the steering wheel looked like they had just taken a lighter to it and rub it real hard. I plug in the aux cord and it of course doesn't work. No one is there to address the issue, I call Acura, they ask me a million questions, to name names and then tell me that the car dealerships are all individually owned and that Acura USA can't assume any responsibility but can mediate for me. They called and told me that Criswell Acura wouldn't assume any responsibility and aren't able to replace or pay for the damaged cord, scratched seat, shoty job on the steering wheel and of course had no comment on why the 2 screws that I handed to the service rep weren't replaced. or the fact that the light fixture to the cubby was now missing but the bulb was replaced.After 3 failed attempts to get a return call from the manager. I decided to go public. Not because I can't afford a new aux cord, but because I was disrespected as a consumer. I chose to buy an 04, looked long and hard and got a good deal on a near perfect used car. Paid cash and started to find problems, recalls and this is what I get. I've been a Honda owner since 1989 and never been treated so poorly other than the service rep calling my mom when I peeled out of Hagerstown Honda in 1991 after being told that my brakes were supposed to squeak.

psalms37

30 de may. de 2014

I was impressed with the professionalism of Paul Daley, Lamont Randall and Jerry Todd. They answered all of my concerns; they were genuine; and I felt quite confident in purchasing my new Acura. I will refer my family members and friends to Criswell.

johnsonrmj

30 de may. de 2014

We were very happy with our experience at Criswell Acura during the purchase of our MDX. We were just looking when we stopped in but were so impressed with the vehicle. The salesman (Paul) was very friendly and extremely knowledgeable about the MDX. The sales manager was also very easy to work with and we were happy with the deal. The finance manager was personable and very efficient. The service department installed the extras that we asked for (runningboards, mud flaps, and body side moldings) while we waited. The MDX was immaculate when we took delivery. cudos to the clean-up man, he did a wonderful job.

destiny1964

29 de may. de 2014

This was my first visit to Criswell and I was greeted by a nice gentleman(John R) he took my name and quickly got my car over to service. While waiting I was greeted by Gerry J who smiled and showed me around and was very knowledgeable about Acura. Overall great experience!!!

TGLindseyApMHnC

29 de may. de 2014

Lamont, Paul, and Frank, were all very professional and made purchasing our new Acura a pleasant experience. Thanks for your heart customer service.Terence Lindsey

Barbarabh

25 de may. de 2014

Paul and Dawn treated me and my son extremely well. My son will be driving the car up to me in a couple weeks and he says I am going to love it!

WPH1

24 de may. de 2014

Needed to get my A16 car service and as always Mark Scherger took great care of my car. Got my appointment set up and gave me an idea of what the service would involve. True to his word, no surprises and accurate. Had my car completed and me back on the road all within the same day! Mark is one of your superstars!

bradbjb

22 de may. de 2014

A few months back I called Alan and Vance and asked to keep an eye out for a 2011 or 12 MPR. Every time one came it they called. When the right one with 22k miles showed up I drove right down. The car was ready, fresh out of detail. Having bought cars their before I knew the deal would be fair and it was. I drove it home the next day. Vance and Alan took all the time I needed to learn the GPS, sound system, how to work the knob etc. I can't imagine being treated any better than the way Criswell and Alan treated me. Sincerely,Brad BAnnapolis, MD

cmga

21 de may. de 2014

Stefano Rinaldi was extremely friendly. He showed us the car, took us for a test drive through Annapolis, and then helped me find a great deal!

tmadden506

19 de may. de 2014

We consider ourselves to be tough customers. We were very pleased with the transactional experience. Very professional. Weren't sure we were going to buy this car tonight, but Stefano made it a great decision. Must be tough to sell a car on a cold and rainy night.

ehinke

7 de may. de 2014

We purchased a new 2015 RDX AWD last night. I first contacted Lamont online to discuss inventory & pricing. He was very responsive and interested in helping us find the right car at a good price. He connected us with his sales consultant Gerry who had the car ready upon our arrival and was a pleasure to deal with start to finish and willing to do whatever it took to ensure our satisfaction. He even cleaned the old dirty tags we transferred to the RDX and personally linked up our cell phone to the car's blue tooth. The business manager and receptionist were also helpful. I drove an hour to buy from Criswell because I believed they would treat us right and deliver as Lamont had promised. We were not disappointed. I would recommend Criswell Acura to anyone.

CCMoore

6 de may. de 2014

I went to Criswell to look at an Acura that I had seen online and was immediately greeted warmly by Alan. He walked me to the very car that I had seen online and gave me the vehicle information that I had no idea about while my sales associate, Kae was finishing up with another client. Since the car that I came to actually see was inside the showroom, Alan found the exact same car on the lot so that I could test drive it. Kae came out and we were on the road. Kae was very patient and unlike most dealers that I have had in the past, she was calm and quiet and allowed me a minute to really enjoy my ride and connect with the car. Upon returning to the showroom, we went into a seamless transaction and before I knew it, I had been converted from a looker into a buyer. The team was in NO WAY pushy or aggressive or overwhelming to me. I was given loads of information and because she has so much product knowledge, Kae easily answered all of my questions and addressed any concerns. Alan made me feel as though I was a special guest in his home and constantly checked on me to ensure that I was comfortable while the transaction was being completed. Upon signing, Dawn was so friendly and was in no way overbearing about the additional options, just informative. At the end, Kae helped me get my phone working and synced everything so that I was comfortable, including calling Sirus and activating my radio for me. Kae and Alan even made sure that I scheduled time to return to ensure that I was able to use all of the tools that the vehicle had to offer and that I was comfortable with them or had any questions.This was the BEST experience that I have ever had and I would never purchase another Acura from anywhere else. Anyone looking to purchase an Acura would be completely happy to shop with Criswell.

laytonmonica1

1 de may. de 2014

Very patient.Extremely knowledgeable of vehicles.First time acura buyers and they made the whole experience a pleasure.They made my twelve year old son feel welcome and a part of the process.

JennPenn32

24 de abr. de 2014

My experience with Criswell Acura, especially Stefano Rinaldi (my Dealer) was a fantastic one. I would definitely recommend his services to my friends and family that are in need of purchasing an Acura. This is my second Acura purchase and the quality of the vehicle and service has made me a repeat buyer. Should the need ever arise for another automobile, I will certainly make Criswell Acura of Annapolis my first stop. Thanks for a wonderful experience!

GlennaGeorge

23 de abr. de 2014

We wanted to purchase a new car that is comfortable, reliable, safe, affordable, and fun to drive so we went into the Criswell Acura dealer just to look. Stefano greeted us as we walked through the door with enthusiasm and offered to show us around. He explained all of the features, styles, and options and before we knew it we were on a test drive. The car, Acura TL, is wonderful! He gave us a great deal and he and the business office helped to rush us through the paperwork since it is a school night. So we drove out with a new and fabulous vehicle! Because Stefano was very friendly and helpful and because the car is so nice, we purchased it tonight even though we really had not intended on buying it immediately. He was not pushy at all, just very friendly, helpful, and knowledgeable. I would definitely recommend him to anyone thinking of buying a car!

rubyosby13

22 de abr. de 2014

This was my first time considering a lease and Mike and all his co-workers made it a stress free and enjoyable experience! I would definitely recommend this dealership to friends and family.

Kpm61

19 de abr. de 2014

My experience purchasing an RDX from Criswell was the easiest car purchase I have ever made ( and I've purchased over 10 vehicles previously). I visited in October and Stefano showed me the vehicles I was interested in. He is extremely knowledgeable, with no pressure to buy. I told him I did not want to purchase until the spring; he honored that and would just check in with me every few months. Then when I was ready to purchase, he gave me a good price. I was able to negotiate my price over email and then made 2 quick trips to drop off my credit app/ insurance info (20 minutes) and then less than 45 minutes to drop off my trade in and sign paperwork - Mustafa was so quick and thorough, we couldn't believe how quickly it went. I'll go back to pick up the vehicle after some accessories I've requested are added, but that visit will be all fun as I learn how to use all the exciting features that the RDX offers. Everyone was super friendly and helpful, even those that had nothing to gain by doing so. Such a pleasant experience! I highly recommend the folks at Criswell Acura.

n.l.miller

13 de abr. de 2014

I had a wonderful experience with Criswell. Everyone was extremely helpful and I got an amazing deal! I definitely plan to go back for my next car.

mluber

6 de abr. de 2014

Hi,I just wanted to let you know about the experience I had while buying a new truck. The sales aspect was very easy and fun and the financing part was seamless as well. My 8 year old daughter even commented "that was fast!" - way important :) I had originally gone out with the intention to downsize to a 5 passenger truck. After I took the MDX for a test ride I was on the fence. Once Stefano went through all the features and explained more about the truck I definitely was reconsidering. The MDX was definitely smaller than what I was driving, but it still gave me the third row option, which I wasn't sure I should give up just yet! Awesome experience, I am extremely happy with my purchase!thanks!Mia Luber

strat7

5 de abr. de 2014

Highly recommend this Acura dealer. Overall pleasant experience. Purchasing a new car was smooth and effortless. I like that the employees here were not overly pushy and aggressive like some other dealerships I've been to.

RLC131313

4 de abr. de 2014

I just picked up my brand new 2014 RDX and wanted to write a second review for those of you who are considering a new Acura. Stefano Rinaldi, the sales representative who helped me decide upon a car and payment plan, spent 25 minutes with me in my car, one that he already had sold, to show me how to use the controls and features. The time spent with him provided no commission, where he just wanted to make sure that I drove away without having to read pages upon pages in the user manual. I am so thankful for his time, which has made my transition in using the technology package so easy. Thanks Stefano so much!

Stallca

1 de abr. de 2014

I had purchased a 2011 Honda Pilot in July 2013 from Vance and Alan. They gave me a great deal and made the experience very pleasant. Unfortunately, I was involved in an accident where this car was totaled in March 2014. Vance & Alan were more than helpful in finding me a replacement car within a few days....it was the same year and model as the car that I had lost....just a different color. I was more than pleased with the speed and efficiency with which we were able to conclude this transaction. I will always consider Criswell for my automotive needs!

Gmaggard0216

30 de mar. de 2014

Frank was great! He was extremely fair and not high pressure. Mustafa explained the dealer add-ons did not pressure me. Both of these gentleman made an experience I dislike (buying a car) and made me feel comfortable.

tagee

25 de mar. de 2014

Initially, I was interested in purchasing a used Audi Q5, but my expected monthly payment would've required additional funds. Kae Engel was concerned and patient enough to search for a vehicle in my expected budget. I really appreciated the time and patience Ms. Engel provided to me. She ensured me that I would find a vehicle of interest. I love my 2010 Acura RDX! Thank you very much again Kae Engel!!

tbalter

25 de mar. de 2014

The great customer service began before I even walked into the dealership. A co-worker referred me to Criswell Acura after he knew I was considering buying a car from a competitor. Lamont Randall was in touch with me with a better offer, and I agreed to purchase the car from him. He was responsive by setting up a convenient time for me to come to the dealership to purchase the car, and in order to expedite the process, was proactive and allowed me to process some of the paperwork beforehand. I was welcomed by many friendly people, many who were not at all involved with my purchase. Both Lamont and Frank Concepcion gave me a thorough overview of the features and made sure I was comfortable with my specific car. Mustafa Nasr made the payment, financing terms, and options very clear, and moved the process along quickly. Lamont, Frank and Mustafa were a true pleasure to do business with, and were so very personable. Everyone contributed to making the experience throughly enjoyable. I will certainly recommend Criswell to others.Thank you, Theresa

kgunsior

24 de mar. de 2014

Hi! I selected "Yes", but really feel it is too soon for me to rate if i would work with this dealership again as i have only had my new car for 3 days. So far my experience has been good. You need a 3rd choice of "Not sure"

taliambailey

19 de mar. de 2014

We weren't really sure what we were looking for...but walked in to the dealership and Stefano showed us several options to accommodate our growing family. He didn't push the sell but was helpful in the selection process. Overall everything went very smooth and we would definitely recommend this dealer and Stefano to others. We love our new car!

faithharrison

11 de mar. de 2014

Everyone we worked with was fantastic. Purchasing a vehicle has never been easier. I believe this dealership gave me very fair pricing, and MIke is an excellent salesperson. He has an easy going manner and was a pleasure to work with. Lamont recognized that we were ready to act quickly and he accommodated our needs. Excellent experience overall.

pepsijoe722

8 de mar. de 2014

I was in the market for a tsx tech package for about 3 months trying to get the best price possible reach out through e mails to all the Md dealers including Virginia,Deleaware,Pennsylvania. I did my research. My son had bought a car from Criswell Acura he was very happy with his price and service for his new vehicle so he contacted his salesman that he had dealt with for me Stefano Rinaldi. Stefano told my son to have me come in and see him when I was ready to buy that he would beat any deal .I was skeptical having problems with other dealerships in the past once you get there and get ready to close the deal everything changes but to my surprize not only did he beat my best price quote from other dealers he did it without even knowing my other quotes which was a better price then I ever expected to get. The whole experiance took about a hour and half. The whole sales team was excellent from Stefano to the sales manager Lamont to the finance department. If you are in the market for a Acura I highly recommend Criswell Acura of Annapolis the best car shopping experience I have ever had in 32 years .A huge thank you to the Criswell team.A special thank you to Stefano Rinaldi for making our experiece relaxing and pleasant.

Mel12397

5 de mar. de 2014

This is the sixth car I have purchased from Alan and his team. They always go above and beyond in their customer service each time I am there. I feel welcomed; like family. I highly recommend them. I will keep coming back!

LatishaFalcon

3 de mar. de 2014

I recently purchased the 2014 RLX!!! This is my 4th vehicle from Criswell Acura and each time the experience has been the same....enjoyable and stress free. The amount of attention you receive from the staff is unbelievable. Every time I'm at the dealership, I'm treated with the same courteous friendly attitude I received as a new customer. Lamont Randall and Mike Mohr made my car shopping experience enjoyable:-)

ertlmeier

2 de mar. de 2014

The sales person was excellent. He followed thru and ensured delivery of our car. He was the third person that we had worked with. Our first sales person was excellent. He showed us all the details of the car and all of the technology. He left the company and I actually was sad to see him go because he really focused on the parts that are complicated to a lot of people with the technology in the cars today. Then right after he left another person took on our intent to purchase and she followed thru via email at least every week until we were ready to purchase. Then when we came in we found that she had left as well. However Frank took over and he actually was very good. He followed thru which at times is not easy to pick up and get the detail together from two other people. He did a very good job and he also was knowledgable and pleasant. I would rate his customer service and knowledge from 1 to 5 a 5 Plus. For the dealership this is our second Acura. We purchased and still have our first MDX from 11 years ago. We purchased from Libertyville Acura in Illinois and that team stands our against any dealer we have had for service to date. Sales would be the same. There is nothing that Criswell is doing wrong it is just that this dealership in Libertyville has it right and if we still lived there I would have purchased from them.

cvanerp

1 de mar. de 2014

Stefano was friendly, courteous and efficient. He recognized that he didn't have to "sell" the car, and therefore made sure he highlighted the vehicles high points by directing a test ride that demonstrated features I could only appreciate while driving. The price negotiation was respectful and efficient. I appreciated his professionalism. Overall a very pleasant experience.

ddillon

1 de mar. de 2014

purchased Acura RDX from Criswell today with help from sales person Stefano. Stefano was very professional and made the whole transaction smooth. He took the time to inform me of the features of the car and set up controls for me. Overall, a very positive experience. I would highly recommend Criswell and Stefano.

daboy24

1 de mar. de 2014

The experience was easy and painless. I went in to Acura Criswell and felt welcome. I was able to test drive the car I wanted , was shown many of the features and was later able to purchase with not hassle or hidden fees.

Jblennon

25 de feb. de 2014

Great service, very friendly, not pushy and got an awesome deal on a new MDX. Would highly recommend Dwayne Jennings as a salesman. Very satisfied with this dealership.

claudiawomble

20 de feb. de 2014

My experience with Frank, Dawn and Lamont was exceptional. Frank was very thorough in his customer service ensuring that I understand the functions of the car after the sale was complete. Frank followed up consistently and properly throughout the process. Dawn was very professional and friendly. Dawn's customer service made the closing of the sale efficient and took minimal time.

GoOrange2012

19 de feb. de 2014

Working with Mr. Al Zayas was great! I've been in the market for a pre-owned SUV for only a few weeks and Mr. Zayas helped to get me in my new vehicle faster than I could have imagined. His customer service is superb as is evident through his patience with customers new to the car buying arena, his willingness to stay later than the scheduled working day, and his level of detail when discussing different car options and what each are equiped with among many other things. I felt that Mr. Zayas truly had my best interests in mind when helping to place me into a vehicle. Thank you Mr. Zayas for a great car buying experience. I would absolutely recommend Mr. Zayas to anyone looking for a new or pre-owned vehicle. I also worked with Mr. Mustafa Nasr in the financing department. It was a pleasure to work with Mr. Nasr as well. He made the entire financing process beyond simple and explained everything in detail, as again I was new to this whole process. Mr. Nasr has the customers best interest in mind and exhibits great customer service. Thank you Mr. Nasr.

lsimmons379

19 de feb. de 2014

I had my absolute best car buying experirence with Criswell Acura. We walked in the door 15 minutes prior to closing on Valentine's Day and Lamont and Gerry patiently worked through all the details of the deal. We told them we would come back the next day to allow them to go home and celebrate the holiday, but they both refused :o) Once the deal was reached, we parted ways to allow them to work on the approval. I had credit issues that I was concerned would affect the target payment. The next day, after a decline was received, Lamont had a conversation with the lender directly informing them of the reason for my credit issues and my character. At that very moment, my lease was approved with the exact terms discussed the night before. I worked with Mustafa on the documents and he was professional, very nice and very efficeint (in and out in 15 mins and the only reason it was that long was because I made a change). My co-signer was not available to attend the signing at the dealership that day, so Gerry drove over an hour each way to take the documents to her for signature! Finally, with the deal complete, Lamont (manager), sat with us in my new car and went over every single option/detail of the vehicle. Although someone knocked on the window of the car to tell him they needed him, he still took his time to ensure I was comfortable with all the features. Typically, once the deal is complete, you feel rushed to leave to allow the staff to move on to the next client, but the patience at Criswell is unparallel. My boyfriend and I go through the new car buying process a couple times a year (he buys a lot of cars) so I've seen it all! I was simultaneously working with 3 dealerships, for 3 different cars, and decided to go with Criswell due to the personal touch and the feeling they had true integrity and wanted to give me the best experience (and price) possible. Oh! I forgot to mention the best part! The price I paid was incredible! I won't go into details, but I will say I have never seen anything like it :o) Many thanks to Lamont, Gerry and Mustafa for a job very well done!! I will refer everyone to Criswell Acura!

Tadobest

6 de feb. de 2014

They did a great job, my car got totaled and Alan and Kae worked with me to ensure that I was about to get the most from my insurance company by finding comparable cars. After that they worked with me to find a great price on an amazing new car that I am love driving. I would highly suggest that anyone go work with them if they want to have a great team to get them in a new car!

skroncke

2 de feb. de 2014

We recently purchased an MDX from Criswell Acura and this was by far the smoothest auto purchase we have ever made. Everyone was courteous and easy to work with. We visited the dealership three times total. The first two times were to look at the vehicles and test drive the MDX and the third visit was to complete the purchase. We were prepared to walk away if the pricing didn't work out but they worked with us and were very direct about the boundaries. We love our new MDX and had a great experience with Criswell Acura.

skouss66

31 de ene. de 2014

I found the vehicle that I wanted at a very good price. They were kind and curteous and well as efficient during the purchasing process. My experience at Criswell was overall a very nice one and I look forward to servicing my vehicle there in the future.

Scheinon

30 de ene. de 2014

Stefano Rinaldi was our sales consultant. Stefano is very professional and knowledgable about Acura cars and very good at explaining the various cars and their features. Stefano worked patiently with both my wife and me, together and independently, as we both have hectic work schedules and could not visit the dealership at the same time. He took us both for independent test drives and reviewed the Certified Acura TSX with each of us. Stefano was a pleasure to work with.When I went home to retrieve our "trade-in" car to bring to the dealership, it would not start, and Stefano went way beyond the call of duty to assist and he accompanied me to our home to jump start the car.Alan Hannan , the sales manager, was also professional, friendly and helpful in dealing with our trade in. The final negotiation on the price with Alan was fair and direct, without any awkwardness that most car buyers dread.Overall , the car buying experience at Criswell Acura was easy and professional. Now we are looking forward to enjoying our new car.

NKalcounos

27 de ene. de 2014

I visited Car Max and another dealership and while they were OK, they did not make me feel like a member of the family. When I left Criswell Acura of Annapolis, I felt as though I had gained new friends and was indeed part of an extended family. More importantly, my wife who was with me, was also very impressed. Their patience, approach, attitude and overall demeanor was genuine.We enjoyed the experience and never felt pressure in any respect.We both would recommend Criswell to friends and relatives.

bobsudol

18 de ene. de 2014

My experience at Criswell Acura was terrific. My sales associate, Stefano was professional, friendly and very knowledgeable about the Acura MDX features. I definitely would recommend friends and family to use Criswell Acura and also to request Stefano Rinaldi as their sales consultant.

Larrimore

13 de ene. de 2014

This is a delayed review in reference to an Acura I purchased at Criswell in June of 2013. I feel somewhat sheepish that I procrastinated for so long as the transaction was as smooth and reassuring as any I've ever had. In particular, I'd like to highlight the service and hospitality of sales associate Stefano Rinaldi. From the time I was greeted by Mr. Rinaldi, I felt like I was dealing with my own personal car-buying advocate. While there was a somewhat lengthy exchange with the bank as to what terms I would be approved for, Stefano checked in with me several times; Not only to explain in detail what was happening, but to offer me a variety of options in acquiring the car I wanted at a comfortable monthly payment, as well as making sure we didn't need a drink (small, but thoughtful details that make any customer in any business feel taken care of). When I wasn't able to secure the exact financing I had originally laid out. Mr. Rinaldi was able to seamlessly provide no less than 3 other vehicles of similar model and trim levels that would be certain to come within my budget. While I declined and decided to ante up for the car I really wanted, feeling that there were plenty of options still on the table was most reassuring during a process that can sometimes be an emotional rollercoaster. This would not have been possible without Stefano's confident knowledge of the product at his disposal. His knowledge of the product, along with his awareness of how to treat people in a major-purchase situation, exhibited a perfect blend of the personal and the professional. Thanks Stefano!

blegrand

11 de ene. de 2014

This is the 3rd Acura that we have purchased from Criswell Acura. We come back for a couple of very simple reasons, the people and the deal. The people are always very friendly, professional and easy to work with. Lamont Randal has consistently been a pleasure to work with. His pleasant personality makes working with him very relaxing and easy. This is the first time we have have had the pleasure to work with Stefano Rinaldi and Mustafa Nasr but I must say I would not hesatate to highly recomend them to anyone going to your dealership. Stefano was very knowledgable about the MDX we purchased and extrememly helpful in navigating the seamingly never ending features of the MDX. Mustafa was equaly knowledgable and pleasant to work with. We were able to move through the finance part in no time at all.Thanks very much for once again providing an enjoyable car purchasing experience.

Blogue

5 de ene. de 2014

Al Zayas was very knowledgeable and friendly as well as the rest of the staff. I would easily recommend Criswell Acura of Annapolis to a friend.

Fredgloss

4 de ene. de 2014

We had a very positive experience and we will recommend Criswell and Stefano Rinaldi in particular to anyone seeking sales or leasing of an Acura.

apucciarella

3 de ene. de 2014

I can't imagine a better buying experience. Our salesman (Al Zayas) was very knowledgeable and helpful without making us feel pressured. Al's communications during the purchase were excellent and he even drove 30 miles to pick me up for the delivery of our new MDX. Mustafa led us through the financial paperwork in a very organized manner and explained every number. The car was detailed perfectly and the delivery process was flawless. Once again, Al showed his professionalism during the delivery by syncing my phone with the car and explaining every button and feature. The car buying experience doesn't get much better than this. Thanks to the Criswell team!

KatieFon

2 de ene. de 2014

Came in, knew what I wanted and what I was willing to spend. From my first email forward everyone has been so helpful. They wasted no time in getting me the best deal, giving me tutorials on equipment and even matched my credit union's finance rate. I love my new car and couldn't be more pleased with the whole experience. When my brother saw Criswell on the car he said "hey that's my guy." I didn't remember that's where he went, but I remember he had a great experience too!

Jimtbailey

31 de dic. de 2013

The navigation screen on my 2007 RDX suddenly went blank. I called the dealership to arrange service and the conversation went something like this:Me: Hello, I'd like to bring my acura in to have the Navigation system looked at. Criswell: Yeah, we don't fix those anymore (long silent pause)Me: But... It's an Acura. Criswell: Yeah, we don't fix those nav systems anymore. Me: So... That's all you have to say?Criswell: Yeah, pretty much. I have always driven Acuras because they were all ways synonymous with quality. This RDX hasn't failed often, but it has always been major system failures. Acura service policies have declined with with the quality if the product. I was looking at a new RDX, but the Lexus RX is looking better and better.

rekmills

28 de dic. de 2013

Stefano Rinaldi was very knowledgeable as well as patient while showing us the Acura RDX yesterday. He willingly gave my husband and me the space we needed to come to a unified decision.

at92823

10 de dic. de 2013

Frank and Alan were great! They worked together to accommodate all of our needs. They did everything to make our car buying experience perfect; from finding us the exact SUV we wanted, helping us get a better interest rate, and keeping us within our price range. I would highly recommend them and the dealership to anyone looking to buy an Acura or Audi.

twilner

9 de dic. de 2013

I've been a Criswell sales and service customer for nearly 15 years, but while I gave high scores in the ratings above, for the record I was not prepared to actually purchase the car the day I did (October 14, 2013). While I was given the usual option to finance it, I reluctantly did as I felt obligated at that point since the offer I was given on my trade-in ('07 RL) was supposedly only valid for that day. I'm not sure if this is a standard dealership tactic to induce the customer to buy right then or not but did not feel entirely comfortable being pressured into the sale right away. I'd also like to add that I'm normally hesitant to buy a new car in its first model year. Perhaps I should have just waited a few more months which was my original plan. While I will continue to use Criswell for the car's service appointments, I may look elsewhere inthe future for the next new car sale. Since the sale, however, I've learned that one of my salesmen (yes, I had two - one for the test drive and one for the actual sale) was promoted to Finance Manager, so apparently I helped him "make his numbers."

bascianokm

1 de dic. de 2013

Stefano was very helpful and curtious. Gave us a haggle for our price but would come back to him :) Overall great experience and in love with our new acura rdx!

Daltonemmkh

30 de nov. de 2013

Stefano Rinaldo and Lamont Randall exhibited exceptional knowledge and expertise in our business dealings with Criswell Acura. I highly recommend this team for your future vehicle purchase.

Stevedaniels3

30 de nov. de 2013

Our sates person, Mr. Rinaldi was extraordinarily helpful. From his initial greeting, to obtaining price quotes, to negotiating the final deal and showing us all of the technology and setting up phones etch at delivery; he was truly patient and professional. I would, without question urge any prospective buyer to ask form Mr. Rinaldi by name to receive world class assistance!

tschauppner

29 de nov. de 2013

My experience in purchasing my new Acura ILX was awesome! Gerry and Lamont were very knowledgeable and extremely pleasant to work with. We had a variety of options dealing with the possibility of trading in two different vehicles and choosing whether to lease or purchase. They helped explain in great detail what each option would mean for us and got us into the best situation. I cannot stress enough how friendly, knowledgeable and helpful both Gerry and Lamont were. I would definitely recommend stopping in for your next vehicle.

Rmilliken1

27 de nov. de 2013

Dwayne was excellent to work with. I highly recommend him to anyone looking at Acura's or Audi's. Trade in value was good - price on loaner vehicle we bought was excellent.

danielshki

24 de nov. de 2013

I greatly appreciated the team approach that Alan and Vance demonstrated in showing me a selection of Audis and Acuras at Criswell, both new and pre-owned. In the market for a luxury SUV after decades of driving manual transmission cars, I returned to Criswell after several unsatisfying visits with other dealers where I scoped out the competition offered by BMW, Infiniti, and others. Sales Rep Vance and the sales manager Lamont quickly negotiated a fair price after Alan Hannon's convincing arguments while test driving used Audis and Acuras that I wanted to return to Criswell to buy one of their cars, whether used or new; he also helped secure a fair tade for my used Mazda, while Vance quickly found a car on the lot at closing time Saturday that had exactly the trim line I wanted--not more. Unlike some Annapolis dealers, the sales process was professional yet low stress and friendly--there was no untoward pressure or unwanted dealer add-ons like rust proofing, roof racks, or running boards on the car I wanted. Vance stayed 2-1/2 hours after closing to ensure that the RDX was delivered to me in style while Lamont and Mustafa stayed late as well to nail down the sale and financing before the dealership closed for the weekend (no Sunday showroom hours for any car dealer in Anne Arundel County!). A special shout-out goes to Mustafa, who like his colleagues made this an exceptional buying experience: unlike many Finance Officers who pressure you to buy thousands of dollars of unwanted services and options, he swiftly executed the sale after explaining the additional offerings available (e.g., extended warranty, paint protection etc) and had the expertise to secure the advertised 0.9% financing and transfer my vanity tags from one class of vehicle (car) to another (SUV) despite balky MVA software. The team at Criswell Acura is great and I look forward to similar positive experiences with their service department (which hopefully will be once in a blue moon given how well built Acuras are and how minimal the maintenance schedule is compared to some of my previous vehicles). Thank you Vance, Alan, Mustafa and Lamont for a job well done.

gjbriggs

19 de nov. de 2013

The whole process of buying my TL was great. Stefano, Lamont and Mustafa were extremely helpful. Stefano (and Jacquin) even drove over an hour to help deliver my car. All the communications were timely and they delivered on their price, which was better than any competitor. I highly recommend Criswell and Stefano, Lamont and Mustafa.

wlklesch

18 de nov. de 2013

We worked with two gentlemen (Stefano Rinaldi and Mustafa Nasr) and we're greatly impressed with their knowledge of the car and their willingness to aid us, as customers, with the purchase of a new Acura MDX. They made our buying experience effortless and were willing to go the "extra mile" to help out with our questions and concerns. Further they both made suggestions that saved us some money and provided information that neither my wife or I had known about. In addition one of the salesmen, who happened to overhear a conversation between my wife and I, graciously provided us with additional information on MDX accessories in the form of a large binder that answered all out questions. Great experience with sales people like these, Criswell should be proud and reward them generously.

sarah10483

16 de nov. de 2013

Had a wonderful experience leasing a 2104 ilx today! Both Stefano and Mustafa were very friendly and knowledgable. I felt no pressure at all to make a decision and the process was very transparent and straightforward. I highly recommend coming here for a headache free car buying/leasing experience!

jnickd

16 de nov. de 2013

I will spare you the details. We are now driving our 2014 Acura RDX, made easy for us by Al Zayas, Lamont Randall and Dawn Harper.Al - because he has mastered the art of listening. Personable and genuinely interested in providing solutions for his customers. Lamont -because he took his cue from Al to find the exact RDX we wanted rather than "force-feeding" us with an inventory model that came close. He found it, and the rest is history. And Dawn - because she was delightful to meet and talk with. Closing with her was not just painless, butpleasant. A great Criswell team that seemed to put 110% into their job, while making the dreaded experience very satisfying.

robplascrait

13 de nov. de 2013

I talked with Paul about service on my Acura and he got me in right away. Had my car back the next day. Cost was ok ,no surprises. Had to return a week later for some minor repairs.Again Paul,took me in asap! Paul is very professional and cares about his customers and their cars. I will return and recommend them always. Thanks, Paul

Terri

12 de nov. de 2013

I just bought my 5th Acura with Mr. Alan Hannon and Al Zayas. I will NEVER buy another car from anyone else. They take such great care of me and my family as my brother buys from Criswell too! I love my new Acura, it drives like a dream. Alan and Al were fair, full of advice and exceptional customer service. Thanks guys - see you for my next one! 11 12 13 - is Alan Hannon Day!

Tinoci2000

1 de nov. de 2013

Stefano is very friendly and sincere. He allowed me to feel comfortable with communicating my needs. Both Lamont and Stefano understood my budget and did THEIR BEST to get me there & make this day possible.THANK YOUSTEFANO & LAMONTTino Cione

Loolaland2

26 de oct. de 2013

I had the pleasure of working with Mustafa Nasr at Criswell. He is pleasant, friendly, accommodating with my work hours, and knowledgeable. It was nice to work with someone who is not pushy by email or in person. The process was much easier than I expected. Thanks.

bob

26 de oct. de 2013

Very pleased with dealership and overall experience. Especially happy with Stefano who was our sales rep. He is personable, professional, and has vast knowledge about vehicle details. Based on our experience I would recommend this dealership to potential customers.Bob

Penngt320

24 de oct. de 2013

The experience was fantastic. Best car buying experience I have ever had. Kae was very helpful and patient as I looked at and test drove various vehicles before I decided. This was over a period of a week and there was never any pressure. Closing the deal was just as easy and Mrs. Dawn was even able to get me a better rate then my own bank. Score 1 for the dealership. Would/will definetly buy from them again.

ebathras

22 de oct. de 2013

We purchased a vehicle from Alan Hannon 10 years ago and we had a very good experience. When we realized we were in the market again we immediately reached out to Alan to see if he could help us. When we arrived Alan was waiting for us and he also enlisted another salesman, Vance Ellis, to assist us during our purchase. Vance was great too. They both took great care of us, spent a lot of time with us, answered all of our questions and feel we got a great deal and even better service. We will be in the market for another vehicle in 2 years and no questions asked, will be going back to Alan. Thank you for a great experience and serving us so well.

ETzToy

16 de oct. de 2013

From my first "just looking" visit, to the the day I picked up my new Acura, Mustafa Nasr was extremely helpful. He answered our questions, provided information and followed up as needed without being aggresive which I sincerely appreciated. The price he quoted was within the range I was expecting from my online research which resulted in a very smooth buying process. Since the style/color RDX that I wanted was not on Criswell's lot but at a dealer in Baltimore, they had it delivered to Annapolis for me to see - I bought it the same day. Mr. Nasr took lots of time with us showing us how to use and enjoy all of the car's many features and encouraged us to stop by for additional help as needed - adding to our confidence that we bought the right car at the right dealership. Everyone we met or talked to by phone made us fee welcomed and appreciated. I sincerely hope that our experiences at Criswell continue to be positive.

x_Boris_x

9 de oct. de 2013

My experience at Criswell Acura was a great one. I was able to get the vehicle (Acura MDX) I wanted for great price and a fair price on my trade-in. There was no haggling or going back and forth like most dealerships, where they have you waiting around wasting your time. Alan and Vance were great. I felt like they actually cared and were not just trying make a sale. They even shared a home cooked lunch with me, since I was there during lunch time. Dawn was able to get me a fantastic APR, my own bank couldn't even beat it. Thanks again guys, we love our new car!

Esusseles

6 de oct. de 2013

Dealer was very price competitive to other dealer that had same car in stock. Vehicle was ready as promised and in very clean condition. I would recommend this dealer to anyone interested in an Acura.

chellesax

6 de oct. de 2013

Dwayne Jennings and Dawn Harper provided me with excellent service and customized attention in my process of purchasing an Acura MDX. Attention to detail, friendly atmosphere and courtesy service Criswell should be proud of. I am enjoying my new Acura!!!!

tilghman21459

3 de oct. de 2013

Stefano was outstanding. He was great to work with and very knowledgable about the vehicle. There were no high pressure tactics, just a pleasant overall experience. The deal the dealership gave was reasonable and fair. This is the second vehicle with this dealership and I continue to be impressed and would recommend them to anyone.

LDun

29 de sep. de 2013

My wife and I had driven just about every model SUV/Crossover on the market. Al was by far the best salesman we have run across and was the most understanding. Because of the limited supply of the cars that we decided on, Al was able to search for what we wanted and after 3 days he found the Acura MDX we were looking for. After our test drive he took the extra time to explain the new AcuraLink's advanced system of next generation connectivity several times until we understood at least the basics and felt that we could use it correctly. The finance department also had all the paper work ready and made it a breeze to complete the sale.

Carolyn8

27 de sep. de 2013

I visited Criswell Acura on two occasions. First to test drive either a MDX or the RDX. After arriving there on September 2 and driving the RDX I knew I wanted to purchase the car. My plan was to do so in December 2013. However, I returned on September 7 to take a second look at a white RDX, my preferred color, instead of the burgundy vehicle that I had test driven. My credit union had given me authorization to purchase the RDX. To my surprise, I brought the RDX with the dealer assisted financing. The basic reason for this was that the sales process was very smooth and professional. They met the percentage rate the credit union offered and most of all, I did not feel any pressure to buy and everyone that I encountered was extremely pleasant. My sales consultant was Mustafa Nasr. He explained the value and specifics of the purchase process and in less than two hours, I had purchased the RDX that I wanted. My only disappointment was that after reading the owner's manual, I found that the vehicle requires premium fuel. I thought that I was told that the 2014 Acura RDX had changed and was offering either flex fuel or could operate with regular gas. Well I am not happy with paying the extra gas cost, but I do enjoy my vehicle and hope that it will give me driving pleasure for years.Thank you Mustafa Nasr of Criswell Acura of Annapolis.Carolyn A. Gilmore

hondain10

25 de sep. de 2013

My experience with Criswell Acura was superb! My fiancee and I spoke with Al over the phone a few days before we drove up to the dealership. We went in to look at a car we browsed through online and they had everything ready for us to look at and sign. We had our 18 month old son with us who is of course very active but the sales people were very kind to him. They offered him a pen and paper because he wanted to write and even let him have the little police car that sat on the desk. I'm very pleased with the service I received from Al and all other employees. I am also pleased with the car I purchased from them. This is day two of me driving it and I am absolutely in love with it! Thanks again guys for EVERYTHING!

Susiesusie

21 de sep. de 2013

Great job...Happy Birthday Stefano! I would go back again and hope I will enjoy this car as much as I have with my others. I gave this rating because theft did a good job.

Mainstbiz

19 de sep. de 2013

The best dealership experience ever! No hard pitches, no playing with the numbers, no hassles, none, not one. The staff was very courteous and professional. My trade in was priced fairly and the sales price on the car I purchased was very competitive from the beginning. I was grateful we did not have to go back and forth and back and forth. One deal, fairly priced, done! I will definitely buy from Criswell again.I wrote that when I bought the car. Now 2 months later, the car is dead. I drove 1,221 miles and 61 days. The timing chain is broken and the engine must be replaced with a remanufactured. I am so disappointed in the entire event. I am 989 miles over the Honda powertrain warranty and 221 miles over the Criswell warranty. I must now rely on the extended warranty. I asked Criswell for a "do- over". They told me my car was worthless now. They did offer me a loaner while my engine is replaced in their shop, but the GM Mike O'Neill doesn't want to "diddle daddle" with me over this issue while I have his loaner car. DIDDLE DADDLE! His exact words. Boy do I wish I could talk to Mr. Criswell about this. Ive left messages.

marccarella

18 de sep. de 2013

My experience with Criswell ACura and Al Zayas was great. Al was knowledgeable and walked me through the buying process with true professionalism. He made me feel part of the family and there was never any pressure to buy a car. I would recommend Al and Criswell Acura to my friends and family.

Criswellacura

16 de sep. de 2013

We had a great experience at Criswell Acura. Stefano is very knowledgeable not only about Acura's but also other cars in that class that we were considering. No high-pressure sales which we appreciated! He spent lots of time with us not only before but also after the sale showing us all the features of the car.

jpb1735

10 de sep. de 2013

My wife and I had an outstanding and exceptional experience when we went to Criswell Acura on June 29th to check out the new 2014 Acura MDX Advance with Entertainment Package. The primary reason for that experience was Mustafa Nasr who gave us his complete attention and experience and did an outstanding job in helping us know and understand the vehicle we were looking at. His knowledge and experience were obvious and his professionalism, courtesy and friendliness also made our experience very pleasant. When the vehicle was delivered on September 6th he did an outstanding job in helping us get through all the paperwork and in showing us all the operating details of the vehicle before we drove away. He also setup the new vehicle with all the AM, FM and XM Radio presets from the old vehicle. We don't want to forget Criswell itself with it's beautiful facility and outstanding team of employees. We thank and commend Mustafa for his outstanding performance.Our visit to Criswell could not have been better.

SamarthPatel

9 de sep. de 2013

Very friendly staff!! Stefano was very helpful and knowledgeable. I would recommend this place to anybody looking for new or used cars. Thank you for all your help!

pdkeehn

31 de ago. de 2013

Our third Acura purchase from Criswell and, once again, it was a very pleasant experience. We were able to purchase the car we wanted, at a reasonable price, and everything went very smooth.

jdhhicks

28 de ago. de 2013

Almost a week ago we bought a used 2007 Acura TL from Criswell. The car was in amazing condition and very clean inside and out, but the best part about this dealership is beyond the car. Everyone of their staff is respectful, friendly and truly invested to make sure that you are happy and satisfied with your experience. Vance was extremely personable and sat in the car spending plenty of time going over the functionality of the car and all the features available. Alan made sure that we were happy with both the car and the agreement, sincerely keeping our best interest in mind.

kfm725

27 de ago. de 2013

I had the opportunity to test drive a friends TSX and loved how it handle and all the amities that came with it. So she started talking about me going to the dealership in Annapolis to speak with the Pre Owned Sale Manger Alan Hannon who was very helpfull from there he suggested that Kevin Cramer take me out for a test drive in a 2012 TSX, the car handel very nicely, he was very knowledgable and from there the paper work was started and was hassel free. John Doherty in finance was very clear on all the warranties that can with the car and also offered up a nice package so now me and my family can ride safely without any worries.Meeting the owner himself George Criswell was nice it started with a hand shake. Then George showed me around the facility and made sure to say give them a call if ever needed. I have done that and Alan, an Kevin were right there to help with Nav Tech Package. Thanks Criswell of Annapolis

RJNorthfield

26 de ago. de 2013

I have to praise Mustafa and the entire Criswell team for being sensitive to my needs and responding quickly and professionally.The vehicle is great and I look forward to working with you all again.

cs8899

20 de ago. de 2013

People at Criswell Acura are very knowledgeable, friendly, as well as polite, reasonable and thoughtful - I have a very positive experience here.Especially Stefano and Frank. Frank helped to set up connection with this location and Stefano helped me to bring my new vehicle to my home after closing the deal. A happy customer with confidence to Criswell Acura.

Juliephillips95

20 de ago. de 2013

We have not shopped for a new car in quite a few years and were pleasantly surprised by our experience at Criswell of Annapolis. Our salesman, Stefano Rinaldo, was friendly, knowledgeable and extremely patient. He was especially helpful and promises to load everything from our phone and walk us through the technical minefield! We highly recommend Stefano and Criswell.

baynebrown

20 de ago. de 2013

Lamont and Angela were extremely knowledge, friendly, and flexible during the entire sales process. At no time in point did I feel uncomfortable or pressured to make any transaction. Over a 30 day span I visited multiple Acura dealerships in the area and this location by far offered the best price and environment.

MMR711

20 de ago. de 2013

This was our second trip back to Criswell Acura to purchase a vehicle. Their employees are friendly, professional and knowledgeable. I needed to retire my 11-year-old Acura after many years of great service.My initial contact was via internet browsing their stock. I was contacted by Mustafa to see if I needed more information. When I went to the dealership, I was greeted by Stefano, who could not have been more helpful. He was friendly and answered our many questions. We were not rushed. Stefano knew his cars and made the buying experience comfortable and easy. He was a pleasure to work with. Lamont finished off the purchase, and he was friendly as well.We have been patrons of Criswell Acura for 11 years since our first purchase. We continue to do business with this dealership because we have always been given excellent and honest service.

RebekahBrewer

16 de ago. de 2013

I was very pleased with the overall experience of Criswell Acura, but what made the deal was the excellent service from Stefano, and his help in the purchase of my new RDX. He was very professional and knowledgable about the car we bought. He made sure all our questions were answered before we left and stressed that we should feel free to call him with any questions that came up. I will definitely return to Criswell when its time for my next vehicle.

nusquaman

15 de ago. de 2013

The experience of dealing with Stefano was great from the first email I received from him to shaking hands good-by after the deal was done.And he got me a great price on my 2014 MDX.

samergler

14 de ago. de 2013

This was the 6th car we have bought from Criswell, 4 being preowned. Each time we have had nothing but a positive experience. After working with Alan Hannon for about 4 months to find a used TSX for our son, we finally found the perfect car for him! Alan and Stefano roll out the red carpet every time. Dawn is efficient with paperwork and everyone always has a smile! Stefano Rinaldi took the extra time to walk through the features of the car and made sure my son knew how everything worked. Buying a car can be a stressful event, but working with everyone at Criswell has never been anything short of pleasant! Thanks for a wonderful experience again!

LukeGrimard

12 de ago. de 2013

Overall I had a very positive experience with Criswell Acura and Stefano. I was coming out of another lease and I knew what I was looking for so we went for a test drive right away. Stefano helped with the numbers and I went out with a new lease shortly after, everything taken care of.

JeremyWarren

5 de ago. de 2013

This dealer took a deposit from us for a vehicle on order and promised it by a specific date. Five days after the date had passed they told us they'd sold the vehicle to another customer.Do not do business with them. Both the dealers and their managers will break their promises and will not honor their contracts.

sarahchu77

1 de ago. de 2013

I was looking for a used car for a few months and came across a used Acura I saw on the internet and went into Criswell Acura for a test drive. From the moment I stepped into the dealership, I received great customer service. I decided not to purchase a car that day but my sales consultant continued to keep in touch with me as I was interested in looking at another used car at the same dealership. The day prior to next visit, the car was sold. I decided to go in anyway and take another look at the initial car I was interested in. The initial car was not within my budget so when I was about to leave, they asked what other cars I would be interested in so they could keep in touch and let me know if they get a used car that I would like in the future. When I expressed the type of car and in the specific color I wanted, the manager stated he had just received a trade-in a few days prior. Perfect timing! It hadn't been reconditioned yet so it wasn't even available on the internet. I was asked to return after it was reconditioned, which I did. When I returned, it looked great and now the car is mine. It was great to have a team that was truly interested in making me happy and found the car I wanted!

ChristineMoore58

1 de ago. de 2013

I was pleasantly surprised about how efficiently the Criswell service department runs. On July 30, 2013 I dropped my MDX off for an electrical problem. Within an hour of leaving I received my first call from Mark Scherger that the problem was discovered. They were quick to fix it. They also checked for any recalls and did an overall inspection of lights, tires etc. at no extra charge. A second call from Mark that my MDX was being checked for recalls and would be corrected and ready for pick up that same afternoon. Mark's follow up is exceptional - 2 calls before lunch!Although I did not buy my MDX from them, they allowed me a complimentary loaner RDX for the day. I live in Southern Maryland and am over an hour away, but it was absolutely worth the drive. I will definitely recommend this dealership for service and sales. All the employees I encountered were friendly and professional - Service, cashier, porter.I am so impressed that when in the market for a new Acura, I will go to Criswell. Christine M., Mechanicsville, MD

rules

1 de ago. de 2013

Kevin and Alan were extremely helpful. Their expertise was outstanding. We were able to find the car we want at the price we wanted. The made the process quick and easy. They were extremely accommodating to our time schedule. We would never hestiate to use Criswell Acura again!

dgentilc

27 de jul. de 2013

To be to the point, I needed a car at the right price. Stefano and team delivered it and worked past normal business hours to fit my schedule. This is the second Acura we have purchased from Criswell and we will be back when we buy our next Acura.

crfrecs

25 de jul. de 2013

Stefano was such a pleasure to work with. He never put pressure on us to buy and was very knowledgable about the vehicle we chose. We felt well taken care of, and he even went out of his way to stay late to help us finalize our purchase. We would definitely buy from Criswell Acura again.

millardh

25 de jul. de 2013

I've owned 3 Mercedes Benz prior to buying my first Acura (a 2012 TL) 2 years ago from Criswell and sales rep Stefano Rinaldi. Both Stefano and Criswell made me feel at home and like a valuable client, which is why I just now traded in my TL for the new 2014 MDX. I had no thoughts of going to any other dealership, and again, I worked specifically with Stefano, and he made me feel as comfortable this go around as he did 2 years ago. I was thrilled that he was still there. No hard pressure tactics, and straightforward pricing. In fact, he educated me this time on the benefits of a lease, so not only is he super knowledgeable about his Acura vehicles but also on the financing end of the deal. I would most certainly recommend anyone considering a new vehicle to check out Criswell's Acuras and engage Stefano on the deal. I suspect I'll be back there in 2-3 years for my next one. Thank you Stefano!

Teachertang

21 de jul. de 2013

Nate Chapelle made the buying process go very smoothly! He was very patient with us and took his time. We love our new MDX and couldn't be happier! We will definitely go back to Criswell in the future!

pbnevins

16 de jul. de 2013

My wife and I have purchased 2 new Acuras from this dealership. Both times from the same salesman, Stefano Rinaldi. He is extremely knowledgeable about all things automotive - but more importantly his brand, Acura. Very friendly and professional, Stefano made our buying experiences something you wish you had with every car purchase.

raymondleight

10 de jul. de 2013

My wife and I were looking for a used minivan. A lot of people I know have purchased multiple cars from Alan over the years so I figured I would see if he could help. The whole experience with Alan and with Dwayne was easy, peaceful and refreshing. I never felt pressured or uncomfortable with them. I was even surprised by how much they knew about a Chrysler van since they work at an Acura dealer. We bought the van at a great price, drove it from MD to CA and are completely satisfied. We have no regrets or buyers remorse at all. Alan and Dwayne are great to work with and you will not be disappointed if you give them a try next time you are looking to buy a vehicle. I highly recommend them!

freakymf

4 de jul. de 2013

This was the second car we purchased from Criswell, and more specifically, Stefano. We went back to get another car from them because it was such a positive experience the first time, and Stefano worked hard to earn our business. Everyone there was very professional and courteous. We enjoyed working with Stefano because he always spoke to our young son as well, and made him feel welcome. The next time we are in the market for a car, we will certainly be inclined to use this dealer again.

Mariaproco

3 de jul. de 2013

My overall experience at Criswell Acura was excellent! Stefano and Dawn made buying my first car a wonderful experience. They were honest, friendly, and even stayed after hours to finish the deal. Dawn made completing the paperwork a pleasurable experience. The workers who cleaned the car before I brought it home did a fantastic job. Even though it was an hour after closing, Stefano stayed to show me how to work some of the features of the car. He set my headlights to auto, synced my phone, and programmed my GPS. Criswell Acura was recommended to me by my neighbors. I will most definitely recommend it to others. Thank you, thank you, thank you!!!

amyberns

2 de jul. de 2013

Just bought a new Acura MDX and worked with Angela Spriggs. She was pleasant to work with and really knew the product well. She was able to answer all of our questions. No high pressure sales here, just polite and friendly customer service. After all of the other dealers we visited, Criswell Acura was a breath of fresh air. Five star plus!!!!

regeventer

29 de jun. de 2013

The salesperson was very professional and knowledgable about the car we bought. He made sure all our questions were answered before we left and stressed that we should feel free to call him with any questions that came up; I really appreciated this since this is the first car I've had with the interactive console!

trabayne

27 de jun. de 2013

Lamont Randall (Sales Manager), with whom I had the most contact, was truly outstanding. He answered all of my questions, worked out a deal we could both live with, and helped me to get in and out quickly. Every single person I encountered in the dealership was professional, courteous, and a pleasure to deal with. I could not be more pleased with this experience.

dillon614

23 de jun. de 2013

Frank & Lamont provided friendly, professional, knowledgeable service. Was patient during test drives and the decision making progress. Assisted with additional needs to make trade in a seamless process. Provided additional time on return visit to address questions and set up phone system. Will use dealership and sales associates in the future. Christian offered to provided additional service on short notice and a Saturday. Dawn was great in dealing with the financial portion.

pjrndr

21 de jun. de 2013

Stefano Rinaldi was personable, knowledgeable, courteous and totally upfront and honest. He was very knowledgeable about both the car and the buying process and very helpful every step of the way. I'd highly recommend him and Criswell Acura!

Jlgreene9

16 de jun. de 2013

We found Mustafa to be extremely helpful and easy to work with. He was quite knowledgable and responsive to all of our questions. The purchase process overall was quick.

hima9yom

15 de jun. de 2013

Everyone were very helpful. Mike Mohr provided answers before questions were asked. Mike was very well informed about the vehicle and gave me exceptional service as well as knowledge about the MDX Tech package. He made himself available at my convenience and it is because of his knowledge and availability which was one of the primary factors in helping me to decide if I should purchase a vehicle from Criswell. Another factor which I considered in giving Criswell a high rating was because David Grasmic and his unique ability to explain complicated finance in simple terms.

sherwin1

4 de jun. de 2013

The discussions,were low keyed and there was never any pressure .I received a fair price according to Edmunds.The people I dealt with (salesman and finance) were efficient, competent andfriendly.

djwhitc

1 de jun. de 2013

This is my first Acura (previously owned Lexus for the last 10 years, and recently had a 2013 Toyota). The experience at Criswell Acura in Annapolis could not have been a better experience. I must admit I was skeptical about getting out of my trade with my head above water which was a 2013 Toyota I purchased from CarMax in Laurel - big mistake! Lamont assured me he would do what it takes to make me a customer and he did! Mustufa started the deal with a great price on the Acura and Dawn worked very hard to get me the best financing she could (unlike CarMax). I got a better car and my payment is LESS. I even purchased the CilaJet and extended warranty. When I picked up my car, it was absolutely beautiful. I'm glad I let my guard down and decided to pursue this car and dealership. So far I love the car and I will be in the Acura family for years to come.

0ladybug0

1 de jun. de 2013

I recently purchased a 2013 Acura MDX. Everyone was definitely very helpful, courteous, and patient. After talking to them they knew exactly what I wanted before I knew. They assisted me with not only picking the right car for me but they assessed what my needs were efficiently. Angela and Lamont helped me "personalize" the best car for our family. Dawn was very nice also to work with. Her smile lit up the room and calmed me when I felt I was gonna sign "my life away"! All in all, I had a wonderful experience as before when I purchased my 2009 Acura TL from them.

mikavines

28 de may. de 2013

Friendly, accommodating, flexible, great followup & customer service. They did everything correct and treated like family.The service was impeccable, and they worked REALLY hard to make the deal work for us.

Bob Robertson

23 de may. de 2013

The bottom line is that Frank Concepcion,our sales person, made the entire process of purchasing my wife's new RDX enjoyable! We got a good price, without the back and forth haggling that often makes new car buying a real hassle. In all of our dealings, he was straightforward, consistent and responsive to our questions. He and the sales manager, Lamont Randall went out of their way to find the car we wanted in a very short time. Overall, this experience affirms our positive evaluation of Criswell's sales and service operations. We have and will continue to highly recommend this dealership to our friends!

Tpfunder25

20 de may. de 2013

I've received excellent service from my salesperson Frank Concepcion.He was knowledgeable, patience and very helpful.I would recommend this dealership because of my great salesperson and his manager Lamont Randall.Thank youTammy

Tlcbaldwin1

18 de may. de 2013

Great experience all around. Both Lamont and Angela were friendly and professional Would recommend to anyone looking to buy a car. Enjoying my new v

robdebbie

6 de may. de 2013

After some research on SUV's, we visited Criswell Acura in Annapolis to look at the RDX. Working with Stefano Rinaldi our Sales Consultant and Lamont Randall the Sales Manager was a great and pleasant experience. Our first meeting was with Stefano who was very knowledgeable and personable to work with. Being an informed but "picky" consumer, they made the experience very smooth and enjoyable. After a few calls with Lamont and Stefano, we came to terms and they had the car ready - even the extras we had put in that evening when we arrived. The paperwork was handled efficiently and Dawn had everything ready for us to sign. Stefano synced our phones and showed us tips on setting up a lot of the options. I would highly recommend this dealership. Who knows when the 14 MDX comes out - might have to take another look.Thank you Stefano, Lamont and Dawn for all your help in making our first business deal with you a pleasant experience.

Lynnemarie

6 de may. de 2013

Mustafa Nasr is the most professional salesman I have met in a long time. We handled the sale of my new RDX over phone/email and knowing my time constraints, the car and paperwork were ready when I arrived to finalize the sale. He patiently set up all the necessary functions in the new car while I sat there and scratched my head. Dawn in finance was terrific too. I purchased from Criswell because it has been servicing my other Acura for many years and I trust the service dept -- all professionals. Thanks again Mustafa!

psmercer

2 de may. de 2013

Lamont goes the extra distance for service, sales and ease of sale. He even made sure my car was delivered with a full tank of gas!

J1031

1 de may. de 2013

Meg Black and Alan Hannon were pleasant and professional to work with. The deal was straightforward and they stand by their cars. I would recommend them to anyone looking for a used vehicle.

RoseAcura

27 de abr. de 2013

Our first introduction to this dealership and Stefano was in Spring 2012. We were interested in purchasing a luxury SUV in 2012 and shopped around and studied the Acura, Lexus, Honda and Toyota SUV's throughout the year. After reading, test driving, studying and researching, we decided the Acura RDX met our needs and working with Stefano and Lamont was wonderful. They did not give us a hard time and accommodated us and met out negotiating goals. It was an awesome experience and I would recommend working with this dealership anytime. They are fair and made us feel like they were genuinely looking out for our interest.

phil13

25 de abr. de 2013

I worked with Mustafa Nasr on the purchase of my new 2013 TL AWD Tech. Initially i contacted the dealership through their website by requesting "e" price. I received a very competitive first offer from Criswell, but as this is (for me) an expensive car, I was shopping many dealers throughout the region. I did prefer to buy from a dealer who was geographically close, and who was well regarded by Dealerrater, and also Google Plus reviews-- Criswell fit both bills, so I was glad they were in the ball park price wise. After a couple of rounds of give and take, we came to a mutually amenable price.Once we came in to the dealership, Mustafa and Lamont were friendly, professional and gracious. Mustafa is very knowledgeable about the product he is working with. The showroom is nicely appointed, and there is a comfortable waiting area. Now we were finalizing the purchase. Mustafa educated me about some of the advantages of the Acura leasing program, which was interesting- ultimately my wife and I stayed with our decision to purchase. Dealer "add ons" were discussed but there was no hard sell. Mustafa took us over to Dave in finance, who was very straightforward and down to earth-- and again, made my wife and I aware of available extras but was not pushy about them which I greatly appreciated.On delivery, the car was exactly as requested. Mustafa spent close to an hour in the car with me delivering the car. I am a tech dinosaur, and the features on this car are like a space ship to me-- Mustafa spent considerable time making sure I was comfortable prior to sending me on my way.Overall, the sales folks here struck me as pleasant, courteous, personable, respectful and knowledgeable. I hope I find the service department to be as good. I will buy here again.

balex207

20 de abr. de 2013

The best car purchase experience ever, They are like no other dealer I have ever delt with, and I hate dealers. They were courteous, straight forward. Nothing ever changed all the way thru, not even at the final signing. Highly reccomended 10/10

dgwhitcomb

17 de abr. de 2013

Stefano Rinaldi was very knowledgeable and accommodating. Overall an excellent experience. The transaction was fair and reasonable. i have now purchased two cars from this dealer and have been very satisfied.

ankable

29 de mar. de 2013

My husband and I are very selective when it comes to purchasing cars and finding both a dealership and a car that meets our standards isquite difficult. We were very fortunate to find this combination when we purchased our Acura RDX at Criswell Acura in Annapolis. The staff at this dealer was very helpful from the test drive to signing the purchase papers. Not being impulsive buyers, it took a few return trips and two test drives to determine this was the car we wanted to own and with each interaction with the staff, we realized this dealer truly cares about the customer and his/her needs. I was especially impressed with Lamont (the manager) and Angela A. (our salesperson) with regards to all the specifics associated with purchasing this car. I have since been back to experience the first maintenance visit and was happy with the attention afforded to me and my car. They even addressed a concern I had about the leather seats and took care of the problem that day. I recommend this dealership to anyone who is interested in quality, professional customer care and great vehicles!

nmaldo56

24 de mar. de 2013

I had a very smooth car buying experience with Mustafa Nasr and Dawn Harper (Finance Manager). I found everyone very knowledgeable and friendly. Very pleased. Thank you!

Mdx517

18 de mar. de 2013

This was one of the best new car buying experiences I've had! The staff was knowledgable and friendly. I would definitely buy from them again.

LaurenA24

28 de feb. de 2013

Alan and Vance were fantastic! None of the sleazy car dealer attitudes. They were both friendly and it was a great experience! Would definitely recommend!

kjones372

18 de feb. de 2013

Criswell's Angela Spriggs is a very knowledgeable sales consulant, and would strongly recoommend her to anyone in the market for a new acura. My past experience with the service dept. has been very good too..

MacIntire1

17 de feb. de 2013

Excellent experience. Very accommodating staff. Would recommend this dealership to all. Very satisfied with product and price. Stefano is very responsive and did not pressure for a sale.

Joycefranc

8 de feb. de 2013

I have taken my MDX to be serviced at Criswell Acura for the last 10 years and have been very satisfied with the service I received. Chris Thomas has been the service associate I have always dealt with and I can't say enough about him. He has always been honest about what may or may not be wrong with my car and has never pressured me into getting unnecessary work done. Because of the level of confidence I have in Chris and Criswell's service department, I decided to purchase my new Acura RDX at this dealership.

violamcavey

1 de feb. de 2013

Great service from start to finish! Accommodated short-notice request with a smile. Patient in answering questions, helpful and friendly from the moment the service door rolled up 'till I drove off in my sparkling clean car. Thanks!

dmccray

1 de feb. de 2013

Service has always been great for this dealership. They always find out what is wrong with my car and fix it right. This time I brought it in for a maintenance check light and brake issue. They fixed it with no problem. However, after I left, the check engine light came on, and the vehicle was idling improperly. These were not the issues I brought the car in for repair, but which evolved within an hour after I left the dealership. Of course I had to return the vehicle, and now I am with a loaner. I am concerned about this additional issue which makes me think something was not performed correctly during the maintenance repair, and which has now caused additional problems with my vehicle. This is the first time something like this has ever happened when having my vehicle serviced here. Also, it was apparent that someone had been in my glove compartment as they moved my car manual. I don't understand why that would be necessary to perform maintenance on my car. This is the first time something like this has ever happened when having my vehicle serviced here.

timbarr2020

1 de feb. de 2013

My salesperson, Meg Black, was knowledgable, personable, and most of all attentive to my needs. I know she only makes money by selling, but she made me feel comfortable. She got the deal done without a lot of high pressure "selling". I would definitely buy another car from her and will be recommending my friends, who are looking to purchase a car, to her.My financing experience, with David GRasmick, was also extremely positive. There was a financing deal ending at the end of the month, I walked into the dealership on the 29th, but again, I wasn't pressured into making a decision. I was simply presented with my options and given the freedom to choose what best fit my needs.All in all, a very positive experience. My father was in the car business and I know that car dealers get a bad rap. It's nice to know that there are still some honest folks out there. You've got some really good people working for you George.

pbratten

30 de ene. de 2013

Provided excellent customer service and the staff was very friendly. The service tech was efficient and timely manner. The waiting area was clean and comfortable.

tanyanic

29 de ene. de 2013

This was my first major service with my Acura ZDX. I greatly appreciated the service technician; he was very knowledgable and informative. All the other personnel were extremely friendly and my car was done prior to the anticipated weight time.

Angelabennett

28 de ene. de 2013

Had a great service experience. Christian was very pleasant and made the service process easy. He had the rental car ready for me do I didn't have to wait a long time with my son. My car was very clean when it was returned to me.

obaker137

27 de ene. de 2013

I have never encountered less than outstanding service in my 2 years of going to Criswell Acura for any reason. The employees are very friendly and go out of their way to ensure your needs are met while you are there. The accommodations provided while you wait are great, the atmosphere is peaceful allowing you to relax or complete any work that you may bring with you. My hat goes off to Mark Scherger, my service consultant since I purchased my vehicle. He is very professional, courteous, friendly and consistent. His excellent customer service starts from the time I call to make an appointment with him, until I actually leave the premises after the completion of the service. I have never felt anxious or concerned about what is going to occur, the process that is in place works for me. In my opinion, I could not have picked a better dealership to purchase a vehicle or receive service.

vannmarie

27 de ene. de 2013

This was my first service trip to Criswell Acura. I was pleasantly surprised. The customer waiting area is wonderful, Chris Thomas was super friendly and the price was lower than expected.

Denise Brooks

26 de ene. de 2013

I always enjoy coming in to have my car serviced. I have the comfort of relaxing in the waiting area while having a snack and drink. Christian Johnson is an excellent sales rep, he was very polite and helpful and answered all my questions.

kclarkmd

26 de ene. de 2013

My 2005 RL needed a lot of work. Mark was great about communicating with me, even agreeing to use text messaging which suited my needs well; I am a physician and it is difficult to take phone calls while seeing patients. And the loaner was a nice vehicle and gave me a chance to try out the TSX line. I have always had great experiences with Criswell Acura Service. You might pay a little more than with a private mechanic, but the problem will always be diagnosed correctly and fixed right the first time. You get what you pay for, and Criswell Acura Service is worth it. And Mark was actually able to save me some money as the service came in at more than 10% less than the original estimate.

shannon kane

25 de ene. de 2013

I brought my TL in for wiper blades and to check the tire pressure warning light, thinking I would have to make an appointment to have the car put on a lift as this was the 3rd time the same tire needed air. One of the technicians came out and said they had ample time right then to lift the car so Christian wrote a ticket, quoted me a price and I was out of there with a new tire in under an hour! Everyone is always friendly and professional and they even washed my car.The last 2 repair appointments with our 2004 MDX have also turned out extremely well due to outstanding diagnoses by the technician and best possible price by Christian.

rpatriotis

25 de ene. de 2013

My battery died the night before. AAA offered to replace it. I took it to the dealership instead. IT was actually CHEAPER, done VERY fast, and they took care of resetting all my items (They had the necessary codes in their files! I did not!)THANK YOU!!

patpurnell

24 de ene. de 2013

My service experience at Criswell Acura is always a pleasant and even enjoyable experience. The service guys are extremely courteous, professional and extremely knowledgeable. I have been a satisfied customer of Criswell Acura for over 25 years.

tgross687

23 de ene. de 2013

Very efficent and courteous. There was no delay in picking up the car and the whole process of scheduling the service and arranging for a loaner car went very smoothly.

gjcfitz

22 de ene. de 2013

Christian is always very pleasant and always seem to be interested in what you have to say. He listens to you and make sure you understand the processing of your service request.

flan0603

22 de ene. de 2013

Thanks to Service Consultant Mark Scherger for steering me to Criswell Acura when I was looking for a new car. My Sales Consultant Angela Appadoo did a fantastic job listening to what I wanted and delivering the ILX in the most positive car purchase I have ever experienced. Angela knew the ILX inside and out and I drove away knowing I made a great decision buying from Criswell Acura! Will most certainly recommend Angela and Criswell to anyone looking for a great car buying experience.

Frank Galosi

20 de ene. de 2013

Mr Johnson was very courteous, and took the time to throughly answer my questions and explain future service needs. First time service customer ,Very good experience.

jtsly

19 de ene. de 2013

My rear left window blew out spontaneously. I came directly to Criswell and John dealt with me immediately. He got a fair price from Acura (they covered half) and the work was done very timely. I very much appreciated John's professionalism and willingness right off the bat to help me. Also, the gentlemen to bring the cars up and back from the service bay are always very cordial. I don't know their names but kudos to them. Tx!

kturell

18 de ene. de 2013

Customer service, response time extremely professional. Even the gentleman who shuttled me to work was exceptional. I was just dissapointed in the prices quoted to me for repairs. In one case a catalytic converter repair would be $1185 at Criswell, but only $355 at Pep Boys. That is absurd, even with awesome customer service.

dnunn06

18 de ene. de 2013

I totalled my BMW about 3 months ago and had NO desire to deal with the angst of going through the stress/games of purchasing a another vehicle.After visiting Ford dealerships, Lexus, Chrysler my last visit was going to be to an Audi dealership.I missed my turn...ended up at Criswell Acura and I still cannot believe the service I received. The manager (Lamont) and Angela were very professional, great listners and what I liked most was I got the sense they wanted to help me make the right purchase. After explaining that I wanted to back track to the Lexus dealership, I was told, that is fine "we will hold the offer on the table if you decide to come back."I left there thinking they had another buyer anyways so no sweet from them. An hour later I returned, and to their calm, patient and collect thoughts - the offer was on the table and then some. They may made me feel at home...especially for someone like me who HATE debt/spending money!I knew something was up! So I called another dealership selling the same vehicle, requesting the same options and asked could they beat the a certain offer. I was told take the offer.Almost a month later, I still feel as though I robbed the store or took advantage of them. Isn't this how the buyer is suppose to feel like the dealer has done him?I Luv them Criswell folks!

T&T Wilson

17 de ene. de 2013

This is the second used Acura, one MDX and one TL, we have purchased from Criswell Acura in the last 2 years. The customer service we received during both purchases was fantastic. The process was smooth and stress free. The price was outstanding. Both our sales rep Meg and used vehicle manager Alan spent almost an hour going over the vehicle with us to ensure we knew it well. Very positive experience. We will be back for our next vehicle and continue to use their service department.

freakymf

16 de ene. de 2013

Excellent service department. Very friendly staff, clean and well-appointed waiting room. They took us at the last minute without an appointment and still managed to get our car back to us in a reasonable time. Would definitely go back for further service.

Marty Diamond

16 de ene. de 2013

My first contact with the dealer was in 1993...this is the third Acura I have purchased from Criswell. I was shopping around for an RL that was a late model car with low milage. Meg and Alan said they would keep an eye out and stay in touch. That is exactly what they did...it took 6 months, but they found a 2010 RL with less than 18,000 miles. I bought it!

rocksolidcr1

16 de ene. de 2013

I was in the market for a new car,went on line for information on an acura and was pleased with what I read.I located nearest dearlership and had my trade in appraised and Mustafa Nasr contacted me by e-mail.I was satified with the offer and went to Criswell Acura and purchased an Acura TL from Mustafa Nasr.The whole process was a plasant experience from Mustafa and Lamont Randall sales consultants.

cawilson100

16 de ene. de 2013

Excellent Customer Service!My initial call to Criswell Acura was handled by Christian Johnson. I told him I needed an oil change. Christian was very courteous and knowledgeable. He was able to inform me about the oil change service and the price. He asked my preference for when I wanted to bring in my MDX. I requested the next day at 8:30 a.m.He was able to schedule me with out any problems and welcomed me. When I arrived the following day, he greeted me, explained the service, asked if my oil light came on, explained what the truck codes would reference and proceeded to explain the services related to the codes. He collected all of the necessary information from me and proceeded to walk me to the waiting area. He identified the amenities that were available. I also asked him about the extended warranty for my MDX. When the Finance Manager (Dawn Harper)arrived, Christian walked me to her office so I could discuss warranty information. My entire experience was very positive! Christian was very kind, informative, and very professional. I truly appreciated his help. Thanks Again Christian!!

tl2mdx

15 de ene. de 2013

This is the 2nd vehicle I've purchased from Angela at Criswell in 2 years. Always with a smile, she is pleasant, helpful and works with me to get the car I need.

katielliott

15 de ene. de 2013

Was in to get a part fixed on my new Acura. Service had the part in stock and was able to fix it quickly and get me out in a short period of time.

gordonrk

14 de ene. de 2013

This was the most pleasant, low key new car purchase that I have ever made. After I met with Mustafa one evening to show my wife the new RDX, it took a day or so to make a decision. During that time, I was never pestered or hassled in any way. When we were ready, I called him for some final arrangements. A few hours later, it was done. Too cool. Mustafa was very professional and calm in his approach. Not at all "salesman like". I did appreciate that. Also, Miss Dawn was a pure joy to deal with in the finance arena. I would recommend them to anyone I know for a new/used vehicle purchase.

AcurARDX2013

14 de ene. de 2013

Stefano was very helpful and accommodating. When a club membership (USAA/AAA) was pointed out, Stefano quickly sought to make sure our quoted price reflected these discounts. Very professional. Also, we let him know up front we did not want all the bells, whistles, add-on's, service contracts, etc., and unlike other dealerships he honored that request. This is one reason why we do not do business at those dealerships. Overall, very satisfied with the visit and sale.

Debbie Carta

14 de ene. de 2013

Mark was great at explaining what work I needed and why. And how it would help in the fute. We also discussed extended warranty and he introduced me to that rep.

LBryce

13 de ene. de 2013

I have had two long term Acura vehicles from Criswell Acura. My current car is ten years old. Maintenance and service have been handled primarily by Criswell, usually with assistance in Customer Service by Chris Thomas. He has built a trust in service that brings me back for routine and major service, arising concerns, and questions. I value his assistance and suggestions regarding courses of action with maintenance. He's quick to respond when I call and cooperative in making convenient appointments and arrangements. He makes me feel comfortable in stating my concerns and asking questions. Recent service involved investing in two new tires, as well as issues related to routine maintenance. We agreed on a plan and service was effected in less than an hour and a half. I left with the feeling I was ready for winter and safe for navigating up a snow covered hill, if and when the snows come. It is good to know you have accommodating service at hand, particularly with anincreasingly senior vehicle. With just over 110,000 miles on this vehicle, I'm remembering my '90 Legend that was still running well at over 200,000 miles.

mikecampbell1

13 de ene. de 2013

As always it is pleasure dealing w/ Criswell Acura and Chris Thomas in particular. Always a smile and a warm greeting and work is completed on time.

jackeysplace

12 de ene. de 2013

I received good customer service from the time I scheduled my appointment to the time I picked up my car. All of your service team members provided excellent support.

Tvan

11 de ene. de 2013

As always, excellent service and super friendly. I always look forward to bringing my car to Criswell to see my guys Chris and John. They make me feel as if I am their number one customer!!

mgann

11 de ene. de 2013

Chris Thomas is awesome and always takes care of all of my cars' needs. He is friendly and reliable and always gets me out the door as promised (or arranges for a loaner).

ckimbles

11 de ene. de 2013

The experience I have had dealing with Criswell has been nothing but positive. Everyone employed there is so friendly, accomodating and professional, beginning with sales to finance to service. I love my Acura TSX and would not venture to any other dealership. My next car will definitely be bought from Criswell.

gabarra

11 de ene. de 2013

I have been a long time client of Criswell Acura. I appreciate working with Mark, as he is fair, honest, and gets the work done properly.

Larry21014

8 de ene. de 2013

Fantastic car buying experience! What a pleasure dealing with Alan and Vance. Price was great,(negotiated quickly). The car looked fantastic (as described). Vance took the time to set up the XM radio and answered any questions I had. Everyone was professional , but there was a good laid back friendly vibe. They got me a great finance rate, matched my credit union! Definitely worth the drive from Harford County.

le5usu19

5 de ene. de 2013

I had an excellent experience with Criswell Acura. My sales consultant Vance was extremely friendly. Although the process took a little while of getting paperwork together and negotiating prices, Vance as well as the rest of the staff made my experience pleasurable as well as relaxing. Vance as well as Alan made sure to explain every detail of the vehicle as well as sit with me and set up all of the features of my vehicle. I live quite a distance from Annapolis however due to their professionalism, calm demeanor as well as friendliness I shall make the trek whenever I need to have my beautiful new Acura serviced. If ever I decide to trade in my current Acura I shall definitely make sure to purchase my next vehicle at Criswell.

Jbullerman

5 de ene. de 2013

I'm a buyer from Iowa and can't overstate the amount of effort Alan and Meg put forth to make my out of state buying experience simple, secure and professional! From the time I contacted them they were friendly, timely and thorough in all areas of the transaction. Then to my pleasant surprise after the sale the follow up to be sure of my complete satisfaction has been over the top. I would be confident in any internet and/or out of state purchase from them and HIGHLY recommend Criswell for your next ACURA purchase!

cbuehler921

30 de dic. de 2012

I was a prior owner of a 2010 MDX and liked it very much. When given the opportunity to replace it with a new 2013 MDX with the same options at a very favorable price I took Mustafa Nasr up on the offer. The whole sale was a very pleasant experience and I will recommend Criswell and the MDX to my friends.I also own a 2010 Acura 3.2 TL so I was familiar with Criswell sales and service from my own personal experience.

LouBer

12 de dic. de 2012

Everyone I came in contact in the dealership was thorough, knowledgeable, professional, and made me feel that my business was the most important thing they had to do. Alan Hannon & David Robbins were especially good going above and beyond in my estimation. What I truly liked was their friendly manner with no questions asked whenever I brought up any issues or questions. They practically made me feel like family. I would strongly recommend Criswell Acura to anyone and certainly the type of service one can expect.

pammiew10

4 de dic. de 2012

Angela was so nice and easy to work with. I was just looking at cars that day, and she was so informative and pleasant. I couldn't have asked for a better salesperson. She was willing to show me any car I wanted, not just a 2013 and was willing to get me a great deal. She was not pushy and I didn't feel like I was obligated to get a car that day.Lamont was so nice as well and worked to get me a good price on a vehicle. While I haven't decided what I am doing about a car, I would defintely recommed Criswell Acura and Angela Spriggs or Lamont Randall. They were great!!!!!

JenKyle

30 de nov. de 2012

Had a fantastic experience at Criswell Acura with Alan Hannon and the team - Meg Black and David Grasmick. This was the easiest purchase I've made of a car in a long time! They were all very helpful and friendly. Alan knows the cars and their features, inside and out! I bought from Alan in 2005 which is what brought me back to him again. I purchased a certified pre-owned Acura MDX and it's been a joy to drive. I would absolutely (and have already) recommended Criswell Acura, Alan, and the team to some friends/family for future purchases.

rkhan

30 de nov. de 2012

Due to a few changes in my household I was thinking of making a change and was considering a TL, so I dropped by Criswell Acura. Upon my arrival I was greeted by Mustafa Nasr and asked how could he help me. I am a pretty direct person and unfortunately have limited time for myself so I spoke briefly with Mustafa and told him I was interested in a black on black TL with the tech package. But for now if he give me a brochure and allow me an opportunity to sit in a TL I would be happy. That was done and I told him that I was still thinking about it and if I decided I was interested Id give him a buzz. We exchange information and he requested if he could stay in touch. I said yes but only via email. Eventually I got an email advising me that the exact car I was interested in on the premises and that he could make a good offer due to the black Friday sales opportunity, if I was interested. We discussed pricing and trade in and eventually we made a deal. The big thing for me is that both times I came to meet Mustafa he was prepared for me. Greeted me at the door with a hand shake, walked to his desk where my paperwork waited for me. He used my limited time in an effective manner and simply made this an enjoyable car buying experience. I have always had good experiences at Criswell but Mustafa truly made this my best car buying experience ever.

jhanden

28 de nov. de 2012

This was my first experience with Criswell and working with Stefano. He was responsive and accomodating and was able to meet all of my expectations. I was very happy with my purchase and would recommend him to others.

notredame

25 de nov. de 2012

Our experience with Angela was very professional. She is extremely knowledgable and was able to answer any questions we had.We would recommend her and the dealership to our friends and family.

Terri

14 de nov. de 2012

I have bought four Acuras from Criswell and Alan Hannon. I will never buy another care from anyone else other than Criswell. The service I get from all the people here is amazing. I live in Ellicott City and come all the way to Annapolis for Alan and his crew.

elliott.hal

12 de nov. de 2012

It was a pleasure working with Mustafa and Lamont. Unlike numerous other dealerships, they were were willing to work with us. Very professional and knowledgeable.

szeigenfuse

11 de nov. de 2012

I was greeted immediately upon entering. Mike did not mind that I wanted to practice parallel parking before purchasing the car. He was respectful as was Lamont. He hooked my phone into the blue tooth.

axl181

10 de nov. de 2012

My recent purchase of a 2013 RDX was very positive. I found my salesperson Stefano to be knowledgeable and straightforward during the process. This is my second purchase from Criswell and I would not hesitate to get my next vehicle from this dealer.

MarkClesh

10 de nov. de 2012

Excellent service from Stefano and his help in the purchase of my new RDX was great. This is the second vehicle we have purchased from Criswell and the second time we have use Stefano as our salesman. Cannot tell you how well the whole purchase went and I was in and out in 2 hours total. (that included my test drive)

jenvet

8 de nov. de 2012

Criswell Acura has exceeded my expectations for over a decade. I purchased a new Acura TSX at Criswell Acura today. Stefano Rinaldi, Lamont Randall, Mike Mohr, and David Grasmick were very friendly, knowledgeable, accomodating,and provided excellent customer service. I appreciate their time and assistance during the purchasing of my TSX today and would recommend them to friends and family. John Rokos has provided excellent customer service over the years, when I have brought my cars to Criswell Acura for servicing. I will continue to have John assist me, when I bring my new TSX for maintenance services at Criswell Acura. Thank you,Jennifer Sussman

samergler

8 de nov. de 2012

Stefano is very knowledgable, professional, courteous and friendly. He truly puts customer satisfaction and needs at the top! We have dealt with Stefano on multiple occasions when buying both new and preowned Acuras from Criswell and each time he strives to go the extra mile. Our latest purchase was conducted in a very efficient manner with superb attention to detail. He along with everyone else at Criswell Acura treat you like royalty when you return for service, etc. Long after the sale is completed, Stefano is willing to accommodate whatever you need to keep you coming back as a happy and satisfied customer! I have been a customer here for over 8 years and 5 car purchases for various family members and have never had anything short of a superb experience!

midtownrd

5 de nov. de 2012

After a horrible experience at my local Acura dealer, I traveled to Annapolis, approximately 25 miles away to meet with David Robbins and Alan Hannon from Criswell. From the first moment I arrived I felt comfortable with both individuals. They were well informed about the TL I was test driving and well versed with the impressive technology that comes with the car. We never even talked price until I brought it up! They made the price so agreeable that I upgraded instead to the TL Super Handling with the better engine and drivetrain. Alan and Dave also found me $2,500 back in Acura factory cash and Dawn found another $1,000 back in an Acura loyalty bonus. Needless to say, I am very appreciative. When you visit the dealership, it just has a friendly vibe -- instead of making the customer feel combative, Alan, Dave and Lamont make the customer feel genuinely welcome. Thanks,

VPNelson

5 de nov. de 2012

Angela Spriggs was an excellent sales person to work with in pricing and selecting my new vehicle. She took the time to expalin all of the features (Technology Package, etc) of the Acura ILS. I highly recommend my friends and family to Angela Spriggs.

PhilipCascio

4 de nov. de 2012

My wife and I decided to stop in and look at Acuras. Only having recently started looking at them and not knowing a lot about them we were lucky to get Mustafa Nasr to help us. He was very friendly and professional and did not at any time use any sales pressure. He showed us used and new MDX and ADX models and helped us decide on purchasing a new 2013 MDX. After purchase he spent time with us showing and explaining how the different features of the car worked. I would definitely recommend him to friends in the future. Phil Cascio

mklimoski

29 de oct. de 2012

They were friendly but laid back as much as used car salesmen can be (they didn't over bug me during the decision process). They were extremely customer service oriented and really aimed to please. They even spent a lot of time after the sale explaining how everything worked.

gillens4

26 de oct. de 2012

Angela was a great person to work with. She took the time to expalin all of the features of the Acura TL. I will highly recommend my friends to Angela

JamesDolak

24 de oct. de 2012

Very friendly service. Wife was in a neck brace during the process and Stefano was always asking how she way doing, and would reschedule our appointments to suit her needs. Would use this dealer again in a heartbeat, as long as Stefano is still there!

jfowler17

22 de oct. de 2012

Very friendly and helpful dealership. We received a lot of attention and got a great deal on a certified pre owned car. We'll definitely come back for future business.

jpb1735

22 de oct. de 2012

The experience my wife and I had with Angela was excellent. She was friendly and courteous. She quickly understood exactly what we were looking for and proceeded immediately to satisfy our needs. She made sure we knew all of the options and quickly and concisely answered all of our questions. She was able to quickly locate the vehicle that satisfied all of our requirements by searching the inventories of a number of dealers in the area. The vehicle, an MDX Advance, was delivered to us the following week.

millerrj

21 de oct. de 2012

When our original salesman retired, Angela Appadoo was able to step in and accommodate not only our schedules but our list of requirements for an automobile. We were treated professionally and addressed any issues promptly and to our satisfaction. I would highly recommend speaking with Angela for your new car needs.

Sunburnqueen

19 de oct. de 2012

This was the most pleasant car buying experience I've ever had. That was due in large part to Angela Appadoo and Lamont Randall. They epitomized exceptional customer service. They were incredibly patient to the myriad of questions I had. Likewise, Dawn was both efficient and patient when completing the paperwork process of the transaction. I would highly recommend both family and friends to Criswell.

mrec58

15 de oct. de 2012

Just purchased a 2013 MDX Advance ... Lamont Randall and Mustafa Nasr were a true pleasure to work with and I highly recommend purchasing through them. (Note: everyone I came in contact at Criswell during my purchase process was truly professional but I worked with Lamont and Mustafa the most). They were very diligent in finding me the car I wanted (color/packages) and once found, gave me a good trade in value, a very fair new car purchase price, and then expedited the "out the door" process in record time. THANK YOU!

RBuss

8 de oct. de 2012

I was completely satisfied with the service in every respect. Angela Appadoo put her best effort forward in everything to serve me and my wife in our purchase, and she did so with courtesy and friendliness. While it was not her decision, and she did approach management for the decision, I feel I should have gotten some reduction in price for paying cash for the car.As for the car itself, my wife and I are extremely satisfied except for three things:1.The passenger seat cannot be raised2. The glove compartment is way too small in capacity2. I am disappointed that I cannot open the hatchback from within the car from the driver's or passenger's seat.RIchard H. Buss

kqkst2

8 de oct. de 2012

The trip to Criswell Acura was very pleasant. We were there first on Saturday evening just looking and met Mustafa. He was very helpful and informative without being over zealous. We thought about the choices and did some research online on Sunday and came back on Monday morning to see Mustafa. This time we looked at a couple of different cars and came to a decision and Mustafa was very patient with me and helpful. This was a tough decision because I was giving up a dream car but really wanted a bigger and safer car and we settled on the TL. I am very happy with the car and the buying process was very easy and not stressful at all. Dawn continued the experience with a very smooth finance side of the deal.

HappyCriswellCustomer

7 de oct. de 2012

Thank you so much Stefano! You are a pleasure to talk to and you really went the extra mile by showing us new features to our MDX even syncing my phone to the vehicle before we left. You worked very hard for us and we are truely pleased with our new MDX. We hope to by a new vehicle from you in the future.Dawn is very hard working and quite knowledgable. She took the time to explain everything we were signing. She too was wonderful to work with.It was really nice touch to meet the Sales Manager. Lamont was very friendly and let us know if we have any further questions about our new MDX to come in and they'll assist us.The total experience was exceptional from start to finish. We're so happy to have another MDX!

Padredamaso

6 de oct. de 2012

I visited different dealerships to find my FIRST Brandnew car. My dad and i drove to criswell annapolis and found my dream car- the RDX Acura. Mr Mustafa Nasr welcomes us in the office with the Spirit of Service. He gave us a very sincere orientation and give us a tour. I decided immediately what i wanted to purchase because of the wonderful help that Mr Nasr offered to me. Mr Nasr gave me a very sincere and truthful orientation about my dream car. His sincerity and commitment to serve on behalf of Criswell were extraordinary. For me Mr Nasr is one of the Best sales representatives i ve ever met. Thank you! Mr Nasr! Keep up the good work - your humble service! About my new RDX well the only thing i would say - its a Great car and i am so blessed to have it. Comfort, power, durability, security and more just name it and you have it in Acura Rdx.

George 0745

1 de oct. de 2012

Best car buying experience ever(this was my 14th car purchase). Hats off to Lamont and Mustafa for this impressive and satisfying buying experience. Mustafa, in particular, was extremely helpful and patient in assisting my wife and I in making our final decision. We made a number of "last minute changes to our original selection which was met with nothingless than an earnest desire and effort to ensure that we got the car we wanted in the color we wanted and with the options that were important to us. I would recommend Criswell Acura and the serices of Lamont and Mustafa without reservation. Looking forward to a continued relationship.

julieradio

25 de sep. de 2012

The process of buying a new car was seamless, friendly, and stress free. Lamont and Mustafar wanted to have the car ready in advance of my arrival and the paperwork already in progress so that the entire process was expedited efficiently. Mustafar did an excellent job explaining the car features and volunteered to be contacted at any time with any questions.

roylambden

25 de sep. de 2012

Thank you to Chris and everyone in service who got me in first thing last Friday to replace a flat tire. You made a bad morning a little bit better.

Cameronrose

25 de sep. de 2012

Alan Hannon is the nicest most knowledgable car person I have ever met! He sold me my certified used Acura and then also invited me back for a lengthy tutorial on the car, and he knew every gadget and function, and was full of good advice. I also have to say again, he is absolutely the nicest person I have ever dealt with anywhere, by far. I think he should be in charge of the dealership and definitely should be the person to train other sales people on how to provide outstanding customer service. I hope to have my car for a good long time, but I would not want to ever buy a new car from anyone else.

304VIENNA

24 de sep. de 2012

Angela was my primary sales person. She was exceptionally patient, receptive and responsive to my needs. Her customer service skills were highly commendable. Mike assisted me one day---he is an exceptional sales person. Lamont crunched the numbers with me efficiently so we could achieve a win win resolution. David completed a multitude of paperwork in an incredibly short period of time. I was very impressed with the team.I have always owned a Mercedes, BMW or Lexus. this is my first Acura---2013 ILX---and so far its great.

LexA

24 de sep. de 2012

I have a somewhat complicated and challenging service issue. John's service is excellent - fast, thorough follow up from the beginning and very helpful. He is making dealing with my frustrating situation bearable.The service itself was...only OK. I brought the car in for a laundry list of issues - one of which was a sun roof that did not function properly. I tested the sunroof the day after brining it home (it was raining pretty hard on the day of my pickup) and found that it was doing the same thing as when I dropped it off for service. I called John and he said to bring it back....he was great.Also - later the day following service, two new warning lights came on (emissions system and SH-AWD warnings.) I received a torque conversion update as a part of my service (a recall); I have no idea if this update has anything to do with the two new warning lights coming on. It's a tad annoying to have to bring the car back again for the sunroof and two new issues, but I am glad that John is taking it all in stride, being accommodating and helpful. I'll be visiting the service center again tomorrow morning.

peggyverbeck

23 de sep. de 2012

My experience at Criswell was a great one. All of the staff that I met were extremely friendly, upbeat and helpful (from the sales team to the car detailer). It was a no-pressure deal, they were very reasonable in price negotiations. Angela Spriggs was the salesperson who helped me. She was delightful and very knowledgable and detailed when educating me about the vehicles. I would recommend my friends to buy from Angela and shop at Criswell.

kevinricks

19 de sep. de 2012

Mustafa Nasr was my sales representative and was very helpful in negotiating my final purchase. He showed patience, knowledge, and cared about my needs.Dawm Harper made financing seem easy and was pleasant as well.

amissun

19 de sep. de 2012

Let me preface this by saying I'm the guy who does NOT like going into a dealer for service. That said, I want to say that I had an absolutely FANTASTIC experience. Mark Scherger was my service adviser, and talk about outstanding customer service! I brought my vehicle for a few minor issues. They had to keep my car for a few days because they had to order parts, but Mark kept me informed of the status. Mark was very polite and professoinal, and displayed excellent customer service. He set me up with a loaner vehcile so that I was not impacted by the delay. All of my issues with the vehicle were covered under warranty so it was no questions asked. The technician did an outstanding job on my vehicle. I have to say that after this experience, I won't hesitate to bring my car to Criswell Acura in Annapolis, MD. I really hope management gives Mark a pat on the back and acknowledges him for his outstanding customer service....buy the guy a beer :-)

cajaha

19 de sep. de 2012

I first spotted this vehicle in May '12 and discussed with a previous employee. Meg contacted me in September, following up on up on her lead after she left, to see if I was still interested. I was surprised twofold. One that the vehicle was still available and two, that an entirely new salesperson would review old contacts from a previous employee. Alan provided an offer too good to refuse. David was truly professional in closing the deal. Excellent experience. Best of all, my time spent at their dealership to view, drive and then close the deal was less than an hour and a half! Talk about efficient!

msilverthorne

18 de sep. de 2012

My wife and I were in the market for a used RDX. Earlier in the week we almost bought a used vehicle from a different dealer. After feeling pressured and tired, our search led us to Criswell. The beginning was a lot of emails back and forth until we could find a time to drive down to Annapolis. Upon arrival we met with Vance Ellis who was very friendly and ready to introduce us to a 2011 RDX. After a nice test drive, we went back to the dealer and met with Alan Hannon, who was also very friendly and open. At no time did we feel pressured to buy. Both were very open and honest about everything. When it came to financing, we met with Dave Grasmick. He too was very honest about what he could and could not offer. Even after the purchase the education was on going and we just felt very comfortable every time at Criswell. We would definately purchase another vehicle in the future from this dealer.

aturner103

17 de sep. de 2012

Mustafa and Lamont gave outstanding service and answered all my questions. Took time to go over all the details of my new MDX. Great job!!!

lovette61

17 de sep. de 2012

Michael Mohr and Lamont Randall Jr. were great, thier customer service was absolutley top notch. I accompanied my sister who was only looking to test drive a few Acura's, but she ended up leasing a 2012 Acura TL at a great price. They detailed her old car and Lamont waited for us to return from dinner to pick it up. The dealsership closed at 6pm but he waited for approximately 45 minutes for us to return. I highly recommend this dealership.

softclose

17 de sep. de 2012

As always the service at Criswell Acura was excellent! John Rokos and Junior took care of me as usual, as I returned for a major service interval including timing belt replacement, tune up, oil change, rotate/balance tires and new front brakes being installed. With my car just turning over 205,000 miles, when I returned to pick it up after the service was performed it seemed liked I was driving a brand new car (minus the desired new car smell of course, bummer on that part!). The reason my car has survived so well after 205K of miles is directly because of the service performed by Criswell Acura (with a nod to John, Junior and Chris!) throughout the life of the car! Looking forward to my next service visit! P.S. I really hope the Police find John's motorcycle...UGH!

donordq

14 de sep. de 2012

Our Crisswell contact was Mustafa Nasr, a young, energetic and extremely knowledgeable new car salesman. He is very people oriented, wasn't pushy, and answered all our questions, He took the time to explain features of the cars and made the whole car-buying experience a good one. Would buy another car from him and will definitely refer friends to him.

2zippy4me

11 de sep. de 2012

Mustafa Nasr was very helpful.He answered all of my questions and I felt comfortable with him as my salesperson. I will recommend Mustafa Nasr to all of my friends. He is a new employee at Criswell Acura and I feel that he will be a great asset to the dealership.

joy.donlin

9 de sep. de 2012

I am very pleased with the service at Criswell Acura. They are friendly, work to meet the limitations of your schedule and provide appropriate follow-up.

jmatthe

6 de sep. de 2012

If you are looking to purchase a car from a great dealership, go to Criswell Acura!!! My experience with sales rep Dwayne Jennings was phenomenal!!! Dwayne was very professional, honest, and thorough in his knowledge of not just the vehicle that I purchased, but for the entire fleet of vehicles within the dealership. I went in with a very specific idea of what I wanted to purchase but after conversations with Dwayne, test drives and looking over various other car options, I decided to purchase an entirely different vehicle and I am extremely happy with the decision I made. Thanks to Dwayne and Criswell, the entire process was quick and painless and the customer service was much appreciated! When it is time to purchase again, I will definitely be calling Dwayne and Criswell.

jazzbo13

6 de sep. de 2012

This was just the greatest car buying experience. We were on the hunt for a used MDX and in the process visited many dealers (and many more before realizing we wanted an Acura). In the end, Criswell just had the best deal and service. Vance and Alan were so terrific. The car was in terrific shape and then we got a full tutorial on how everything works well after the sale was completed. I feel like I could walk back in that dealership and have two friends I could trust to help me and answer any questions.

udall

6 de sep. de 2012

Received A1 Maintenance for my 2012 MDX. Christian patiently explained the difference between synthetic and synthetic blend oils so I could make my decision. Great service.

kglasgow

4 de sep. de 2012

We came to Criswell on the recommendation of family and friends and were extremely happy with our experience. We feel like we got a great value on our trade in and new car without any of the games. Kayla and Lamont were great to work with and made the car buying experience easy.

Nebulus

30 de ago. de 2012

Mark is an exceptionally polite and pleasant gentleman! I was especially pleased that he offered me a discount on the service for my car!!!!! This meant a great deal to me since I am retired!!!! I was also delighted with the way he presented the findings of the service people--first the good news and then the reasons why the necessary work should be done now and then what will probably be needed when I return for my next service.

lewroo27

30 de ago. de 2012

Great Customer serivce. i will continue to use acura criswell for all my automotive needs. Very impressed with how things are managed over there. Thanks MCL

jszostek

30 de ago. de 2012

Christian, as always, was friendly and informative. I have enjoyed working with him. I do appreciate having use of a Loaner Car while my vehicle was being serviced.

Rick77

29 de ago. de 2012

I always find the service department friendly, professional and willing to help, regardless of the situation. They are true professionals who enjoy their work and go the extra mile for very customer

bethswee

28 de ago. de 2012

Both Lamont and Angela were fantastic. They made sure I was educated about the car and answered all my many many questions. Lamont also sourced the car I wanted when I realized it wasn't in their inventory. I felt like I had room to negotiate and when I kept asking for a better deal, I think Lamont did as much as he could do. They also made it clear that I could come back for a little training session to understand all aspects of how the care worked. It is overwhelming when you buy a new car to grasp everything right away. Angela, as my direct sales rep, followed-up consistently and had a nice way about her without being too pushy. I recommend both of them. They made the car buying process a little more fun! We had some great laughs along the way.

taraeggleston

28 de ago. de 2012

I was visiting Criswell Acura for service on my existing vehicle. However, I decided to test drive a new Acura TL, which I absolutely LOVED! Angela Spriggs was so pleasant and helpful. Although, I did not walk away with a car today, I will definitely look for Angela when I return to buy my new TL! :)

ryedid

27 de ago. de 2012

This is the 11th. car my wife and I bought, and our experience at Criswell has turned out to be the best by far. From the sales agent to the sales manager to the person handling the paper work, everyone was knowledgeable, efficient, friendly and personable. We would certainly recommend your dealership to any of our friends interested in purchasing an Acura, and we will not hesitate at all to go back to this dealership the next time we intend to buy a car. Job well done!

Bob Dietz

26 de ago. de 2012

We've had two MDX Acura's from Criswell and both have been excellent cars but we did develop a difficult to detect problem with intermittent sluggishness with our transmission. Several trips in for service frustrated everyone because the patient would seem to get well on the way to the doc! Mark in service however decided we needed to get it fixed and made the decision, with Acura's blessing, to replace the entire transmission under warranty just to satisfy his customer - he did, it worked, and we are very please with Criswell's service ! Thanks Mark!Second person I'd compliment is Alan Hannon in sales who was kind enough to help us get a better understanding of our MDX GPS/Phone/Entertainment center on his day off, even though he had not been the one who sold it to us. I was surprised how very knowledgeable he is on electronics, often car salesmen are not ! - he is an asset to Criswell - ask for him on your next sales visit.

jim8450

24 de ago. de 2012

I don't have enough superlatives to describe the way Angela and Lamont treated us when we walked in the door. Not overly aggressive or pushy, Angela was full of all the right answers to our questions, and took us on a test ride before we knew it. On our second visit, Angela and Lamont worked very well together quickly to work out a deal for us that we all could live with that didn't "break anybody's bank". When it was time to work with Dawn to take care of the financial details, she was efficient and quick. All in all it was the quickest and easiest car purchase we have ever had. Thank you so much Angela, Lamont and Dawn. Mr Criswell should be so lucky to have all his employees be as professional and expert as these three.

stacyMDX

23 de ago. de 2012

Stopped in to look at a pre-owned 2012 MDX they had advertised on the internet. The vehicle had already been sold, but Dwayne Jennings happened to be walking by as I walked up. He greeted me and asked if he could help. When I told him that I was came to look at the MDX and it already had a sold sign in it, he said he could probably get me a good deal on a brand new 2012 MDX, as they were having their model year closeout sale and special 0.9% financing for 60 months. He took my information and called me back later that day with his bottom line price. Got an AMAZING deal, and could not be happier with the price and financing rate. Dwayne was a pleasure to work with. He was knowledgable, friendly, accomodating, responsive, and totally pressure-free. There were no surprises, no bait and switch, no hassles in the finance office. At time of delivery, Dwayne took the time to walk us through the entire vehicle, show us how to use the NAV, paired our phones with the bluetooth system, etc. Overall a highly enjoyable experience, and we recommend Criswell Acura and Dwayne Jennings to everyone.

mrarthurs

23 de ago. de 2012

Mark was and always is very helpful and works to let me know options concerning my cars needs, now or later. Mark is also very patient and listens to my concerns. Every one I meet there is very nice.

Mobolaji

23 de ago. de 2012

I had a great experience with my recent purchase at Criswell Acura. I am based in Ohio so most of my interaction with Angela and Allan were over the phone. Despite this,they were easily accesible, courteous and provided me with all the information I needed regarding my purchase. I had no hesitation going down all the way to Maryland for the purchase. Angela was so nice to even come and pick me up from the Airport despite the fact that it was her usual day off. Everything went smoothly once I arrived, and I was able to set out after less than a couple of hours with my new car. Needless to say that their price was also one of the most competitive available. Overall, it's been a great experience and I will highly recommend them to any propective buyer. Acura make great cars too!.

ginaradl

21 de ago. de 2012

Mark Scherger always does a great job. He always explains the service that is being done, how long it will take and approximate costs. This provide some comfort that I am dealing with an ethical individual. I could not say that about your other service consultants. Mark is a keeper.

Tanesha

20 de ago. de 2012

I enjoyed my first time visit (8/17/12) at Acura Criswell. The only unfortunate issue that I have is if my tire pressure was checked like the sheet said it had been then my notification to check my tire pressure on the left side should not have come on the next day (8/18/12) and today (8/20/12) my right tire pressure notification came on.

deemccreary

18 de ago. de 2012

Chris rocks and has taken care of our RL for many years. He is a terrific asset to your company. He is an exceptional individual who always helps us through any issues with our car. We love Chris!Regards,Dee and Bob McCreary

csb20fan

18 de ago. de 2012

My car was in for a warranty repair the staff at this facility was informative and on time with the repair . While the car was in I also had the oil changed and a code reset I would recommend the dealership for anyone in need of service for their Acura

amaruca12

17 de ago. de 2012

I had an excellent experience at this dealership. Things were handled quickly and correctly. They were all friendly and remembered me and my boyfriend any time that we called or came in. I am very pleased with this dealership and would recommend them to anyone interested in buying a new or used car. :)

kbellotte

16 de ago. de 2012

As always the service I received was excellent. Chris explained in detail the service being performed and had my mdx ready before promised. I would recommend Acura to anyone!!

Beash4life

15 de ago. de 2012

Everything was great except I have spent $361.00 on regular maintenance in a 4 month period for a new vehicle. The staff is courteous and friendly.

nehriwi

14 de ago. de 2012

Excellent service. Service rep was well versed in his job. Woork was completed ahead of schedule which I appreciated. Would recommend Criswell Acura to my friends.

dhp1973

14 de ago. de 2012

I had a great experience. I would recommend that when we bring a car in for service you should vacuum and wash the car instead of just washing the car.

cpwellard

13 de ago. de 2012

My husband and I were in search of a new or slightly used 2011-12 Acura RDX with the technology package. After unpleasant and high pressure dealings with sales representatives from Radley Acura and Rosenthal Acura, we thought all Acura dealers in he DC metro area were the same.We decided to try Criswell Acura, thanks to the DealerRater ratings. Wow! Alan was a pleasure to work with regarding our purchase of a CPO 2011 Acura RDX service loaner. Alan knew his product well, and was very low pressure at every step. It was a pleasure to buy a car from him!Alan explained the Acura Certified Preowned Program without hype, and reviewed the maintence history of my RDX, which was a Criswell service loaner. He had the complete vehicle history in one folder, and reviewed it all with me, like a report card.I rated the Price a 5 because Alan was honest on what he could offer, and could not. Regarding our trade in value, he couldn't match CarMax, but he did offer for someone to come and pick me up from CarMax in Woodbridge, VA, and drive me to the dealer in Annapolis. That is another example of great Criswell customer service. Vance assisted me with the delivery of our RDX, and he ensured it was detailed perfectly - and it was. The XM radio, traffic and weather took almost 40 minutes to activate, and he was patient and apologetic for the delay.David, the finance director, was totally low pressure sell on additional warranties, sealants and other add-ons. He made the paperwork process of the purchase fast and easy. When I walked into his office, David was organizated, nearly all documents were already printed, and the process was fast and as painless as it gets to buy a car.The post sale follow up was excellent, too. I have received a nice thank you email from Alan, a personal phone call from Alan, and David, the finance director. Since I am titling in Delaware, David was particulary good at follow up to ensure my Delaware tags are issued before my temporary tags expire.

wdryan2

11 de ago. de 2012

Great experience! Kept me informed on the status of my vehicle while it was getting serviced. They let me know what service was 100% necessary and what I could hold off on. Try to keep prices as low as possible too, which is a huge PLUS!

terryb7997

11 de ago. de 2012

I found Mark Scherger to be very helpful. I came in to have my oil changed and a light bulb replaced but I replaced the light bulb myself. On the way to the dealership a code prompted me to have my transmission flush and filled. I explained this to Mark and there was no problem. My oil and transmission were filled in a timely manner. Great service!!

gabarra

10 de ago. de 2012

Chris was efficent, informative, and answered all my questions. I have been in the dealership before and it has taken a substantial amount of time to get paperwork cmpleted. This time was very good. Thanks!

rpodolin

9 de ago. de 2012

Worst car service we have ever received. Simple battery install was botched resulting in car dying on Severn River Bridge. It took a total of 3.5 hours to get MDX towed back to dealership. Not only have we not received reimbursement for the tow, there is no compensation for a blown evening despite service writer acknowledging responsibility. We will never go back to Criswell Acura for service. Worst customer service experience ever at a dealership we have ever had.

foxonthecreek

9 de ago. de 2012

The work was done quickly. The car wash was good. And the Starbucks coffee was appreciated. The service manager was efficient, polite, and the work was done accurately.Roger Lepage

uyttewaal

9 de ago. de 2012

It was a pleasure working with a gentleman like Christian Johnson. The only suggestion I could possibly make is that the television was a little too loud, but as far as the service is considered, I am extremely pleased.

aggiemaggied

9 de ago. de 2012

Like working with Christian.He explains everything and returns calls when he says he will. My MDX now has 128,000 miles & I love this car. Unfortunately it needed a number of things for maintenance and was very expensive.

mdthelen

9 de ago. de 2012

Love the service department. Friendly and always deliver as promised. I know before the service is performed what will be delivered and am never surprised.I am VERY happy with everyone at Criswell Acura.

Cheleaki

6 de ago. de 2012

I live 2 hours away from this dealership. I spoke with Alan and Vance over the phone regarding the vehicle I wanted and when I got there they greeted me by name without me telling them who I was first. They provided the BEST costumer service that I have recieved in a long time. I was a little scared that I would drive such a distance and be dissapointed. They were absolutely FANTASTIC! The vehichle was in the exact condition that they explained to me over the phone, the prices were the exact same that were quoted over the phone and the entire process was smooth and timely.Alan Hannon and Vance Ellis are the greatest things since sliced bread!

swarner

6 de ago. de 2012

Mark was absolutely great for keeping me up to date on the status of my truck since it was in there for almost two weeks.The only comment I have (which is not related to Mark) was that I tried to schedule my appointment online and no one contacted me after several days so I had to call. This is the second time that this has happened. Apparently that is not being monitored.

candicelmontero

17 de jul. de 2012

Christian is always friendly and the service was much faster than I had expected. The estimate I was given when I got there was higher than the actual cost and I was pleasantly surprised. I was very satisfied with the service.

shuga01

16 de jul. de 2012

The reasons for the ratings I have given is due to the warm welcome andEXCELLENT customer service that is always provided by Chris Thomas. He always makes me feel like I'm 'top priority' and ensures that both of myvehicles (MDX & TSX) receives the proper maintenance that is needed. His advice in regards to both of my vehicle purchases are well-received and appreciated.I have been coming to this dealership for 9 1/2 years now and it's all because ofChris Thomas. I shared with him awhile back, that if he should ever leave CriswellAcura in Annapolis, I will be taking my business elsewhere.

jackeysplace

16 de jul. de 2012

Your service department, and your service consultants provide good customer service. I never feel like I'm being pressured to get unnecessary repairs to my vehicle.

kbellotte

14 de jul. de 2012

I've been with Criswell Acura for 10 years and have had all positive experiences including my most recent MDX purchase experience with Alan Hannon and Vance Ellis. There was no pressure or pitchy verbage just informative helpful information that allowed me to make an educated decision. After spending a great deal of time going over the vehicle features and clearly defining price options the decision was clear. In additon, several staff members were most accomodating to my two girls as they waited patiently during the purchase process.It is evident Alan and his team understand that customer service is crucial by making the process pleasant and giving us personailzed attention on all levels. My recent purchase experience at Criswell Acura was seamless due to Alan Hannon, Vance Ellis and Dawn Harper(finance manager) and I look forward to continued service there. I not only recommend purchasing an Acura but highly recommend purchasing one from Alan Hannon and his team!

treadmd1

13 de jul. de 2012

I was able to deliver my vehicle to the service bay on time and deal with Mark right away to have the service done. A loaner was provided and I was called back to pick up the car about an hour earlier than expected. Very good work by the service team.

sharon wege

12 de jul. de 2012

Stephano you are the best - Everyone at Criswell'S ABSOLUTELY - superb = I have purchased my last six Acura's from a location in Laurel and I can say Criswell - YOU ARE THE BEST - Thank you for making this such a great experience. Love my MDX

mgd413

10 de jul. de 2012

Had an excellent overall experience purchasing a new Acura at Criswell. The sales staff was very informative and friendly. The Finance Department was great. The whole buying process was outstanding. Angela did a great job explaining everything about the car. THe Sales Manager, Lamont was very friendly and easy to deal with. Will definitely go back to Criswell Acura.

David Morrissey

10 de jul. de 2012

Mr. Johnson sped up the examination process so I could wait to find out what was wrong with my car before deciding if I could wait for the repair or had to get a ride. The examination took place quickly. Mr. Johnson thoroughly reviewed the issues, offered suggestions and options which I found very useful. When it became clear that I would have to leave the car, he offered me a loaner which I accepted. Upon my return to pick up my car, there were two notable things. First, the price of the repair was less than the quote Mr. Johnson had given me prevously - always a pleasant surprise. Second, upon examination of the loaner, Mr. Johnson discovered that the mudflap (I don't know the actual name of the part) hanging behind the right front tire was torn up. I was unaware of anything that could have occurred over the two or three days that I had the car. As I explained to him, the car had been sitting in the Daily Parking garage at BWI the entire time I'd had it except to drive back and forth to the dealership. Nothing had occurred while I had been driving and there was nothing in the parking garage that could have caused that problem. Despite that, I was surprised, and grateful, that Mr. Johnson handled the matter with great tact and politeness despite the fact that he was obviously concerned.

hsfmly

9 de jul. de 2012

Our buying experience was outstanding. We did our research and Criswell Acura provided us with additional information for us to make an informed purchase decision.

caroltrent

8 de jul. de 2012

The service was excellent. The staff was so helpful. I had two small children with me and we had to travel back to New Jersey that day. The associate made everything go as smoothly as possible. He was friendly and listened carefully to my requests. The service was also fairly priced.The two guys that drive the courtesy shuttle were also especially polite and cooperative. We live in New Jersey but I have not been happy with the the service there so I have my car serviced at Criswell instead. We originally did buy the car at Criswell. Thank you for making it a good experience.

Jreisin954

7 de jul. de 2012

Very professional, efficient and smooth experience. CAme to the dealership for recall and was treated like a new car buyer. WOuld certainly go back for future needs.

blueheron

1 de jul. de 2012

New brakes on a RDX with only 19 thousand gentle miles?I was disappointed. Seems like either Criswell sold me a lemon, or the work was premature. Seems like it's either or.

ErinOConnell

28 de jun. de 2012

Chris was great about getting me in for service next day and even working with me the best time to get me in & out quickly since I had to wait. I will be back

jimmyjan

28 de jun. de 2012

I was satisfied with the work that was performed. Interaction with the personnel was good. I came to the dealership on a Saturday between 1pm & 2pm. Service was done on the following Monday.

csheridan

28 de jun. de 2012

The personal attention while servicing my care is outstanding. Mark and the entire service staff communicate clearly on what needs to be done, when it will be completed and how much it costs. There are never any surprise when I pick up my car. While the service may not be the cheapest available it is by far the greatest value.

karenb4

26 de jun. de 2012

We went to Acura to trade in our car and purchase a new car. Angela was very polite and knowlegable about the TL that we were interested in. Whe made the buying experience very pleasurable. We would recommend Criswell Acura to anyone.

bjphelp1

22 de jun. de 2012

Went to Criswell looking specifically for a CPO MDX. I had been shopping for about a week and it happenned to be the hottest day this year so far. Vance was very helpful and low pressure. I test drove the vehicle and explained I needed to bring my wife back to look at it also. When I brought my wife back they had moved the MDX into the shade so it would not be as hot in the vehicle. We test drove it again and were sold. The experience was the best I had ever had in a dealer Mike another salesperson worked with Vance on my trade and I had a specific price I was looking to spend and everything worked out great. I went in Pre Apprved but Dave got me a better rate and the got me out the door faster then I could have ever imagined. Thanks again to all of them for a great car buying experience on a super hot day.Brian Phelps

katievr

22 de jun. de 2012

My husband and I just bought our second car in two years from Criswell Acura and were helped by Angela yesterday. She was very patient while being very knowledgeable about the product. She made the whole car buying process actually enjoyable and we would recommend working with Angela any day.

sallie wallie

21 de jun. de 2012

I highly recommend Criswell Acura for its utmost professionalism, quality, care and customer service. I had a wonderful experience, yet again, in the purchase of a new Acura and will continue to support this dealer for all service and sales needs. From the test drive to the finalization of sale, Stefano provided his high level of expertise and professionalism, making the whole process as seamless as possible. I am very pleased with the overall experience.

ksacuratsx

20 de jun. de 2012

The recent purchase of a TSX was our first time buying a car from Criswell Acura. After Interactions with other local Acura dealers we came to Criswell and from start to finish we were treated with some of the best customer care and service in the business. Lamont Randall was well versed and took time with us in answering the numerous questions we had about the car and pricing. He assured us that his team would take good care of us and they did. Mike Mohr, Dawn Harper and Angela Appadoo handled our car buying process with professionalism and courtesy and were attentive and responsive. After my husband and I left with our new TSX we both agreed that this was the best car buying exp. we ever had. I said earlier that this was our first time buying from Criswell because it definitely will not be the last. We definitely will refer our family and friends who are in the market for a new car to experience the Criswell experience. Keep up the great work!

jfreitag

12 de jun. de 2012

My "service soon" light came on Saturday morning and thought I would stop into the dealership to see about making an appointment for routine "A12" service on my 2008 MDX. Mark explained the options, and although the service department was booked, offered to get the job done that day. Arrangements were made to allow me a loaner and the service was completed not only before the estimated completion time, but also at a lower cost. I am most impressed with the service and will return. Since mentioning that I had interest in the new RDX, Mark arranged for me to meet Mike Mohr and have a test drive. Both the car and Mike were impressive.Thanks so much!

cdweiss

12 de jun. de 2012

I have always had a good experience at Criswell. Mark explained the service that was being performed in great detail and gave me the price before I okayed the work. My car was finished in a timely manner. I love the free car wash!

baughmangr

11 de jun. de 2012

Mark Scherger was great! I was early for my appointment but they started on my car right away. Mark explained what they found, made recommendations, and we decided on a plan to make the fixes together. I was updated on progress and was told exactly how long it would take to complete the work and my car was ready when Mark said it would be ready. Overall a great experience, thank-you!

wallyjkl

8 de jun. de 2012

Been dealing with Criswell Acura for the last five or so years with a TL and now a TSX that were both bought and serviced at Criswell. Experience has always been excellent.

Jojobennett

8 de jun. de 2012

The service at Criswell is top notch. Their service consultants are friendly, knowledgeable, and efficient.I always know that I'm in good hands there. My car gets the service it needs and nothing that it doesn't. Mark is great. I'm sure the other consultants are too, but I enjoy working with Mark.You have a great team at Criswell!Jo Anne

shanacarella

8 de jun. de 2012

I have always been treated very well by Criswell Acura. The service departmentis always very friendly. My wait time is short and on the few occasions it was going to take time I was offered a loaner car. The cashier is always nice.

jxkunkel

7 de jun. de 2012

Criswell Acura and Chris Thomas our Service Advisor continue to provide outstanding service for our 3 Acuras time and time again. If you own an Acura - and you should - you need to service it at Criswell. You will be more than happy you did.

Judydoc2

7 de jun. de 2012

I was given atimely appointment, convenient and the service department was ready when I arrived. The car was ready quickly and a warranty item had been replaced in responce to a symptom I had reported earlier. Christian Johnson was very helpful and summerized the findings of the technicians. I did not request a "loaner" car this time and had I had to wait it would have been easy and comfortable in the lounge area.Nice job!

Beash4life

6 de jun. de 2012

This was one of the most positive experiences I have had with service at dealership. The staff is helpful,friendly and genuine. Great dealership on all aspects - sales and service.

Gemsbygail

6 de jun. de 2012

Great customer service. I have two minor problems I have complained about in the past and mark might have solved them. We will see. He said he would take care of me if problem is not solved. Very nice.

bridget

5 de jun. de 2012

Mark Scherger was absolutely wonderful in making sure the problem with my MDX was thoroughly addressed. He kept me informed and made sure I had a loaner car. He's a true asset to Acura!

Amy Barchi

4 de jun. de 2012

Christian was very helpful and very nice. I appreciated the mechanic looking over the car thoroughly and Christian letting me know what needs to be done if I plan on keeping the car for a long time, which is my goal.

tom1234567890

3 de jun. de 2012

Had an appointment for a routine service and was told, at the time of drop-off, that it would be about an hour. Based on that information, I made a decision about waiting for the service to be completed, rather than to carry on with other life obligations. 2 hours later, I had to reach out to find out what was going on, but was more or less only told that it would be done soon. Another 45 minutes later, anxiously waiting for my car, having paid the invoice, and noticing it parked idle,I had to reach out to get my car. Though a wash was offered, I was now late for other obligations and chose not to wait. I realize things can happen but I do not like the lack of respect to at least update me on my initial quote of about an hour. Was given a consolation free future oil change, but not sure how long that will take, so not sure I will redeem it. The explanation was given as I was nearly out the door, seems that someone else was using the machine needed for my vehicle. It was three hours after drop-off before I was able to leave with my vehicle. If it might take three hours, then tell me that up front and let me know when you know otherwise.

kimkanady

3 de jun. de 2012

Called with a tire problem and was able to be serviced within the same day. My problem was immediately diagnosed and since they did not want me sitting around, they offered me a loaner car for the day to keep me on schedule. Always excellent service and very friendly. Mark Scherger has been my service contact for a few years now and I trust him and the Criswell team completely.

maryloulindholm

2 de jun. de 2012

Criswell has always been a good dealership to work with - Kymberly Dunning did a fantastic job selling us the car and John Rokos helped us with this service call (and he has done so in the past on other vehicles) with his usual professionalism and competence. We recommend this dealership to all of our friends and family.

Debra Goddard

1 de jun. de 2012

Christian Johnson was very helpful during the service scheduled for my MDX. He communicated with me in a timely manner and was more than happy to help me with an estimate on a future accessory that I was interested in for my car. I always have a positive experience at Criswell Acura in Annapolis.

gwynhein

30 de may. de 2012

Your dealership is great. Even though our TL is no longer new, we are still treated as if it were! Living 1 1/2 hours away makes getting a loaner car for longer services essential and it's a wonderful incentive to keep us coming back. We'll probably need a new car in another 10 years or so and with your track record we know where we're going!By the way Christian is a great guy to work with, KUDOS!

joeydangelo

30 de may. de 2012

From the time I was greeted to the time I picked up the car, every interaction was informative, professional and courteous. The staff was great to work with and I believe that my car was serviced well and my concerns were addressed.See you next time.

cakeemer

25 de may. de 2012

I had a stress free service experience and my appointment was at the end of the day. Thought it would be horrible but it turned out to be almost relaxing.What about the cashier? She was very professional and provided excellent service too!

softclose

23 de may. de 2012

As always, my experience at Criswell Acura was 1st class. My regular service consultant, John Rokos, was out to lunch with Patrick (lol), so I dealt with Chris Thomas who I had initially dealt with back in 2004/2005 when I first started bringing my car to Criswell. Chris stepped up and picked right up with where john had left me last as far as my maintenance intervals go. Chris went above and beyond by explaining not only what I needed during this service tour, but he also explained that I would be in need of a major timing belt service within the next 10,000 miles. It is good know that the Criswell service consultants are not only helping customers at the time of service, but also being proactive with communication on upcoming service needs. Junior, as usual, took good care of the car while performing the actual hands on work and had me in and out of there in no time. Of course I will return in due time for yet another quality service experience...although not looking too forward to the timing belt expense, but it is what it is to keep my car going and going, as I am looking forward to hitting that 300K milestone one day! Keep up the good work, see ya in 5K! Ryan Gordon

cpbattista

23 de may. de 2012

This was my third purchase with Criswell, first purchase for a used car. The customer service was top notch. Both Vance Ellis and Alan Hannon did everything possible to make my purchase an easy and positive experience!

bbidinge

23 de may. de 2012

Chris assisted with getting acura to split the cost of a non-warrenty part for my TSX. I appreciated the great service to get the part replaced. I have been a customer with Criswell for 2 vehicles and will continue to purchase and get my vehicles served with this dealership because of the great service.

Idontgivepasswords

23 de may. de 2012

The service for the 6000 mile check and installation of edge guards for the doors of my vehicle was fine. Chris Thomas was friendly and responsive with whom to work. A loner vehicle was provided quickly.One point of dissatisfaction I noted however in driving away from the dealer, I noticed that they had not done a good job of cleaning up. There was grease or oil on the seat. The floor mats were dirty, and it was obvious they had not cleaned up. This shouldn't be the case for a new car owner at 6000 miles.

jacksona01

23 de may. de 2012

Mark Scherger has consistently provided me with great attention and service. He always finds a way to accommodate my needs. I had to have major surgery last year and also needed to have my car serviced. Mark arranged for me to drop off my car and had someone take me and pick me up from my pre-op appointment. That kind of concern and support establishes good will, customer satisfaction and loyalty. As long as Mark is there I will be a customer for life. Thank you to Mark for all he does to make sure customers are treated so special!Sincerely, Arlene F Jackson

jdbarrett1

20 de may. de 2012

First visit, Both my wife and i have Acura's.Will continue using this dealership.We recently moved to the area and our looking for a permanent service location.

samergler

16 de may. de 2012

We have bought 2 new and 2 used vehicles from Criswell Acura. The most recent was a pre-owned one through Alan Hannon. Alan was professional and very helpful as my husband and I tried to decide which Acura would best suit our current needs. He offered honest advice and maintained communication over the weeks as we made our decision. Never once did he drop the ball and fail to follow-up with us nor did he ever come off as a nuisance. Alan has a great way of staying involved throughout the process while respecting the time we needed to make up our minds. Once the purchase was made, he was always available to answer questions or concerns over the phone and also made time in his schedule to give a personal tutorial of the car and its navigational system, offering this opportunity at any time later on if I needed more hands-on training. I cannot say enough good things about our overall buying experience and about the ease of the entire transaction that was made with Alan.

fabianguerra

16 de may. de 2012

Easy to schedule an appt. work done on time and done right. Chris is easy to work with, attentive and customer focused. He follows up on work done to be certain that I am satisfied.

storm132

15 de may. de 2012

The service I have received at Chriswell has consistently been teriffic! In particular, Chris Thomas has always been attentive and helpful. I feel that I am well informed of the issues involved with a repair before it is done, and I always feel that the work done has been good and covered what I needed done. The loaner car makes a big difference--makes drop off and pick up easy and convenient. Overall, Chris, and Criswell, have made my experiences easy and a good value (on multiple occasions and with multiple cars). What els can you ask for? THANKS! SSK

Ajshepherd

13 de may. de 2012

Great! Was able to drop the vehicle early. Get a loaner so we could go to lunch, then return later to get the car. Great experience.

dustin1720

10 de may. de 2012

Car buying has never been one of my favorite things to do. The only exception has been my association with Criswell Acura. Fifteen years ago, I purchased my first Acura from them, and to my utter amazement, the experience was unlike any other! No aggravation or long, drawn out, all-day affair. It was pleasant and painless. I still have that car from 15 years ago, and still love it just as much. And Im sure the reason for that is the quality of the product as much as the overall buying experience.This time my husband and I were venturing into getting a slightly used vehicle, and my first thought was of Criswell. We stopped in on a Friday to look around and, hopefully, sit in and drive the model we were interested in. After being allowed the time to browse the lot on our own, which we definitely appreciated, salesman Vance Ellis approached and asked if we needed assistance. He was personable, courteous, knowledgeable, but very relaxed..never pushy or overbearing with regard to a prospective sale. Even my request for him to finally write us up a price quote at their absolute bottom-line, no back and forth bartering, was met with approval. He gave us time to go home and think about the dealno pressure. After a few hours, we decided to go ahead with the purchase, and they even kept the deal on hold till after the weekend, since we were going to be out of town. On Monday, we arrived at Criswell, where the car was completely ready for us as well as all the necessary paperwork. The sale was completed quickly and efficiently. At that same time, we met Alan Hannon, Sales Manager. He was extremely courteous, friendly, and informative, and invited my husband and I, very enthusiastically, to make an appointment to come back at our convenience for a complete tutorial concerning the operation of this carsomething we now know he is quite adept at! Two days after delivery of the RDX, we met with Alan and he graciously spent at least 90 minutes or more going over every detail of the cars features, making us feel much more comfortable with our new ride and all its capabilities. He never rushed us, or made us feel he had better things to do. Every question was answered. His time and information were invaluable to us. As a sales manager, he goes above and beyond. Rest assured we will be singing the praises of Criswell Acura and their staff to our friends and neighbors. Thanks to all of you for such a satisfying experience.

carlaf1206

8 de may. de 2012

Christian Johnson is awesome!!! He ALWAYS takes care of me when I come for servicing and this time even when there was bad news in referece to my MDX he addressed it with care and concern. I also dealt with the Service manager Chris and he appealed to Acura on my behalf and my husband and I are grateful for the deal we were able to reach as far as priceing for the repair needed. I love this dealer and I suppose that's why I drive the 22.5 miles to get servicing done for both of our Acura's. Great job Criswell Acura you guys are amazing!!Wesley & Carla Foster

brittneydefelice

6 de may. de 2012

I was able to have service done to my vehicle on the day and the time requested which was beneficial for my family's schedule. Everyone was friendly and accommodating. Thank you!

rsloan33

5 de may. de 2012

Met with Stefano Rinaldi, salesman 2 days ago with intent to purchase RDX. I had done research on car, but he was very complete in describing new and favorable attributes. Pleasing personality, and most knowlegeable. Had to wait till today for color and type of car to arrive new at dealer. Stefano set up closing process with Dawn Harper which went very quickly without a hitch. I would recommend this dealer without reservation.Alexander Sloan

twil

5 de may. de 2012

I called to inquire about a car listed on the website at a very good price. I was told that a mistake was made by the independent contractor responsible for the internet postings. It was supposed to be priced significantly higher. Although the salesman was helpful, I thought the proper thing to do would be to honor the price shown, especially since it was their mistake and it was posted on more than one website. However they did seem remorseful, but i was disappointed because I was really interested in the vehicle and was ready purchase.

nkhenderson5

30 de abr. de 2012

This was my first time using the Acura service department since I just purchased my car in January 2012. Everything was great and I was pleased with the service I received! Thanks!

tomtompros

29 de abr. de 2012

I am a loyal Acura owner and a loyal customer of Criswell Acura in Annapolis, Maryland. The employees are professional, trained, and have excellent processes, and the management team is great. Fair pricing & outstanding service.

dspearson

25 de abr. de 2012

My engine light was on so I called service. I was taken in the next day where the problem was diagnosed, but needed an overnight delivery piece. Was given a loaner car for the next day (I couldn't do without a car and work two days in a row). My car was repaired the next day and works great now.

jdean

24 de abr. de 2012

I always enjoy bringing my car into Criswell Acura for service. I haven't written a review in the past but felt compelled to do so this time. This is a great dealership with extreme professionals. Service is by far the best part of my experience and most important but my car buying experience with Alan Hannon 2 years ago was tremendous and the best I have ever had. I highly recommend the dealership and when it comes to buying a new car. In the future the professionalism in service and great leadership by Lamont Randell in sales will weigh heavily in my choice and my decision when the time comes for something new. I just hope Acura can continue to produce solid, high performing, feature rich, technologically advanced, luxury sport vehicles as they have with my 2010 Acura TL.This most recent service was more costly then expected but I had no problems with paying more mainly because John Rokos was able to explain the need for the additional services without making me feel like I was being taken to the cleaners. I have felt that way at other dealerships in the area many times. John was highly professional and was able to take care of my needs and get me out of the service area very quickly and with no hassle and based on his recommendations I feel that I received good value on the services that were performed.On my previous service that was handled by Christian Johnson I also had a great experience. This was for an issue with a rattling noise in my head liner. We all know issues come up with cars and fully expected to have this one be a long term problem as I have experience with other cars and dealerships. Christian and the technicians painstakingly took a great deal of time to resolve the issue to my liking and were able to put me in a loaner car so the issue didn't impact me in the slightest and gave them the time they needed to troubleshoot this issue and resolve it. I was highly impressed with the teams ability to work through a tough issue and make it seamless to me and my family with constant updates from Christian along the way.Thank you George Criswell and the Criswell Acura team for having a great group of true professionals that I enjoy returning to for all my car needs.

Kathleen3

23 de abr. de 2012

I would definately recommend this dealership. I would also recommend working with Chris Thomas. He is always courteous and friendly. He always does his best to accommodate me when scheduling my service appointments. If I ever have a concern with my Acura, he makes sure everything is done to completely research the problem. He is great to work with!

vprice1959

23 de abr. de 2012

I believe I received a fair price without all the games.Stefano was helpful each of the times my wife and visited the showroom the past 6 months.

Bbundyos

22 de abr. de 2012

I have been working with Christian Johnson for years and I truly appreciate his professionalism and friendliness. He is patient and thorough in his dealings with me at all times. I have a 20 year old Legend and he treats me as if I have just purchased a brand new TL! Such quality customer service is rare. Please keep your high standards; it's greatly appreciated.Bonnie Bundy

MB1966

21 de abr. de 2012

I came in for unscheduled service and was immediately met and my service needs assessed. As usual, the service was completed in a timely manner and I was on my way within an hour and one-half of coming to Criswell Acura. I wouldn't go anywhere else to have either of my Acura vehicles serviced.

Red08TL

20 de abr. de 2012

Excellent service, start-to-finish, by a quality team of professionals who value the customer.It has convinced me that I should buy another Acura.

tanyanic

19 de abr. de 2012

I had a positive experience while having my car serviced. Mr. Rokos was very informative about the scheduling process (I was not sure if I used the online tool properly) as well the service required for my vehicle.

dgange

19 de abr. de 2012

I traded in my 2002 Acura MDX with 199,000 miles on it. The vehicle was still in great shape but it was time for an upgrade. It was great to see that the same people who helped me in sales and service were still there. Business loyalty is hard to come by these days. I plan to purchase my next MDX at Criswell Acura in 2022.

stangboy02

18 de abr. de 2012

Mr Hannon real save the day on this sale. Very friendly! And took the the time to show how everything work on the on my new 2006 tsx. thanks again everyone at criswell

jenndotson

17 de abr. de 2012

The service was great and the service rep was very friendly. I have no complaints about the service on my car. However, the reason I only gave a good was because when I came to pick up my car, the service department had just closed. The girl at the desk gave me my key and told me that my car was in a customer spot to the side of the building. It wasn't there. When I came back in to tell her, she basically told me that it must be parked at the back of the lot and more or less indicated that I needed to go look for it. I walked to the back of the lot and couldn't find it. When I came back in, she told me that there was nothing she could do because the service department was closed. Fortunately, one of the service guys was still there and found my car and brought it to me. However, it was totally unacceptable that I would be expected to walk around the lot and look for my car.

spencoid

13 de abr. de 2012

We returned to purchase a new 2012 Acura TL because of our previous outstanding experience with our salesperson Robert Macdonald. Thank you for making my wife so happy with her new car and hope to only purchase Acuras forever.

MDX0214

12 de abr. de 2012

This was my Third MDX Purchase in 5 years. Michael & Lamontalong with the help of Mark Scherger convinced me it was time to move up tothe MDX Advanced Package. Dawn got me through the paperwork effortlessly.There is no other dealership, in my expansive history of car buying, thatmakes the decision so easy. There is no pressure only the concerns that my needsare met and that I am as excited about your product as the staff is. I certainly am. Being part of the Criswell "Family" guarantees that you willown a great ride, people will notice, and that there will be NO concerns about completeand professional service when you come in.Wonderful!I Just wish that after a 3rd purchase you folks could have thrown in a hat!Best Regards!Dave Silliman

jdskeilson

11 de abr. de 2012

The overall experience is in the good to great range. My service advisor is consistently great to work with. My only real complaint is that their pricing is dramatically higher than non-dealer service shops.

mpdcfd

11 de abr. de 2012

Great customer service again. Quality work done in a timely manner without an appointment. Waiting area very nice, comfortable. Courtesy shuttle also great. Will visit again.

jamieedds

10 de abr. de 2012

Chris Thomas always exceeds my expectations and helps me in every way possible. I would definitely recommend Criswell Acura to anyone looking to service or purchase a new vehicle.

tsturgess

8 de abr. de 2012

It was a pleasure working with Mike. I returned the following week to have mud guards put on and the service department was great. I saw Mike and asked him to explain the HomeLink to me since I was having difficulty getting it to work. He explained everything to me and I am happy to say it is now working fine. I would recommend Mike and the Criswell Acura to my friends and family.

peterchenry

6 de abr. de 2012

As always, Mark was awesome. Best service guy in the business. Friendly, knows what he is doing, and is always looking out for the interests of his customers.

ErinOConnell

4 de abr. de 2012

fair prices; friendly folks, quick appointments - got in next day; bought a wiper blade and price was over 50% cheaper than Pep Boys! Will be back

uyttewaal

4 de abr. de 2012

Our salesman, Michael Scherl, was extremely patient while searching for the perfect car. We went on several test drives...I drove to get the feel of the car...he agreed to drive so I could ask questions regarding features...and then I drove again...these tests drives were not all on the same day and included two different vehicles. Never once did I feel pressured to make a decision. This experience could not have been more pleasant and I will refer my friends to deal with Michael Scherl whether they are in the market for a new or previously owned vehicle.

scraymond

4 de abr. de 2012

Everyone is so friendly! I love how they wash you car for you when they are finished. It has been years since I bought a new car, but I have been so pleased with this dealership from the purchase of my new Acura TSX to the recent service I was in for.

Acura4lyfe

3 de abr. de 2012

I would definitely recommend this dealership. No matter what my issue is, everyone makes me feel like they want to help. Their concern with my happiness did not end when I signed on the line. They go out of their way to make sure I am continuously happy. I can't wait to buy another car, just so I can buy it here.

David Longnecker

31 de mar. de 2012

Stefano Rinaldi was knowledgeable, patient and thorough in helping us find the right car for our needs. He showed us several models that encompassed the range of styles and price that might interest us and seemed genuinely committed to helping us find the right model, all without pushing us toward a particular choice. In short, his focus was on the customer, not the commission. I would recommend him without reservation. The other dealer services, such as financing, registration, licensure etc. (handled by Dawn Harper) were equally professional.

Cherie Bulluck

30 de mar. de 2012

Two Thumbs Up for Criswell Acura of Annapolis!I had a 10:30am appointment with Mr. Christian Johnson but had to come in 2 hours earlier (8am). As I waited for check-in with Mr. Christian, Mr. Mark Scherger kindly informed me that he can assist. I liked his initiative. At first, I didn't want to appear as a trader (Mr. Christian has been my service consultant for years; I didn't want to offend him by allowing Mr. Scherger to write up the service invoice) but no harm, no foul! I informed Mr. Scherger that I have to get in the office sooner than expected and requested that Mr. Wesley perform my oil change. Immediately, Mr. Wesley serviced my car. I was checked in at 8am and checked out by 8:30am; car washed included. Outstanding job Mr. Wesley! The Criswell Team truly adheres the adage 'Team Work Makes the Dream Work'! A very well satisfied customer, Cherie Bulluck

lcovey

28 de mar. de 2012

This is the second Acura in a row we have leased from them and would go back for our third. They were very attentive, and the last Acura we had was the most reliable car we have ever had.

hovah12

27 de mar. de 2012

Great service and they got the job done in a timely manner. Very happy with overall experience. Mark Scherger was great, will recommend to others!

rodrino

24 de mar. de 2012

I found Stefano to the point, knowledgeable, and simply friendly. He answered all my questions satisfactorily and he made the whole process excellent. The best part was I was in and out of the dealership in less than two hours with a price that was very good- 10% below MSRP.

th0469

23 de mar. de 2012

From making the appointment to checking out, the experience was pleasant and easy. Very professional staff. The recall work was completed as promised and in a timely manner.

mufflet

20 de mar. de 2012

My husband took my RDX in for its first service on 03/17/2012. He didn't remember the names of any of the folks who helped him, but he did tell me how easy they all made it for him. Tim got to the dealership a little early, and your service folks took the car right away. They went above & beyond what was originally planned for the service appointment, and they finished in less time than they had estimated.All in all, a really positive experience -- we are really happy with my Acura in general, and especially pleased with Criswell Acura in particular.Thanks so much for making the service experience so easy.Debbi Haynes-Jacintho

ddarrell

18 de mar. de 2012

This is the 3'rd TL that I've leased from Criswell. I have found your sales staff and services staff to be professional and competant.

ruth_marsico

16 de mar. de 2012

Chris is always so great to work with. He is friendly and makes my visit the best it can be for having to spend money! :)

maresca26

16 de mar. de 2012

Wonderful individual always exceeds expectations! Took care of all problems willing to listen....will recommend Christian to friends.On time and always remembers your name!

Pduvall21

15 de mar. de 2012

Chris went out of his way by traveling to my location where my car was stranded and diagnosing the problem. Mark was outstanding in setting the proper expectation and providing superior follow-up so I was always 9informed of status. Two very capable employees that Criswell should consider fortunate to have.

dspears

14 de mar. de 2012

It is always a pleasure bringing my car in for Service at Criswell. I have always experienced superior service from the entire Team. Thanks so much for the great service!

elsita

13 de mar. de 2012

We had taken in my husbands MDX for service and had to schedule my MDX for another day but Chris was able to get our first one done and then next one in so we could both have our vehicles back the same day.It was very conveniant for us!Thanks!

moorebl77

11 de mar. de 2012

Having service done at this dealership is a pleasure because there are no surprises. They really know how to treat their customers. Always does a great job.

johnagrusti

11 de mar. de 2012

I have purchased my 4th car from Criswell and each experience has been great. From the time we walked into the dealership to time we left everyone was professional and delivered a great product. Thank you Stefano and Lamont for your help. John (Paesano)

portion4

9 de mar. de 2012

Awesome job Chris really appreciate the good service.. thanks for taking care of my vehicle and providing feedback on taking care of my vehicle. Good job!

captacura

9 de mar. de 2012

As always the service was done as desired, ahead of time, and in a customer friendly environment. You have been serviceing my Acuras for a long time, and I will continue to be a satisified customer.Warren CookP.S. I am on my third Acura since 1982, and you have been servicing all of them.

db35930

9 de mar. de 2012

Brought my MDX in for a recall item and was very pleased with the service I received. From the initial drop off through completion, all service personal very extreamely helpful.

Playinpa

9 de mar. de 2012

The staff was hospitable, helpful, courteous, and on time. I appreciated John's ability to work my coupon into the service price. I liked that I had the ability to print the coupon as well.

Bill Parks

9 de mar. de 2012

Mark ALWAYS provides great service. He is prompt, polite, professional. Service does not get any better than that. This service support will go a long watoward me returning to Criswell when I replace my two Acura's.

AWD

9 de mar. de 2012

The experience was great I would like to be kept abreast of any maintenance specials if possible. Thanks. Also please keep up the positive envirnment!

lakeen

9 de mar. de 2012

I was waiting on my car for a routine service and needed front brakes and rotors. My wait went from an hour 45 minutes to over 3 1/2 hours. This normally never happens with this dealership. It does not change my opinion and will continue to used this dealer.

wavett

9 de mar. de 2012

Very Pleasant experience. Staff was very friendly and took care of us and made buying a car a pleasure! Sefano was very knowledgable about the car, and gave a in depth "class" on the bells and whistles. I would recommend this dealership to everyone!

candicelmontero

8 de mar. de 2012

I always get great service from Christian.I was in and out at the time I was told and the cost was under the estimate I was given.

Wendy Asper

8 de mar. de 2012

I couldn't be more pleased with the service I received yesterday. Christian Johnson has been taking care of me and my 12 year old TL for many years now, and it's always a pleasant experience. He is always honest and helpful, and I know I'm getting his full attention great advice. And my car drives like a new car today. I knew I needed new tires, but WOW! what a difference. With Christian's help, I'm hoping for another 12 years.Thanks for the great service,Wendy Asper

kevrox

8 de mar. de 2012

As it turned out, I needed a much longer appointment, but I was still fit into the schedule. I was quoted a price and given a time frame, waiting was a breeze because the shuttle dropped me off for some shopping. The work was done quickly and it came in under the quote. Having my car serviced at Criswell is never a hassle, thank you.

scraymond

5 de mar. de 2012

This was my first time dealing with Criswell. They were very nice and friendly. The salesman Stefano Rinaldi was very friendly and took a lot of time with my husband and I. He really worked with us to get the car at the payment that was important to me. He was also extremely helpful explaining how to use all the features on the navigation system as well as the bluetooth phone system.

TAYMOM08

1 de mar. de 2012

I always go to Criswell for service and I always am very satisfied with the results. I was without my car for a day and was not inconvienced. I was able to get a loaner and get to work at a reasonable time.

Hawkinse

27 de feb. de 2012

My husband and I came several hours away to purchase this vehicle. Not only were the staff cordial, polite and exhibited the best service, they showed great integrity in not embellishing the problems with the vehicle. Unlike other dealers we have dealt with, they told us about the little scratches that accompany an 8-year old car before we even left our home. Once we arrived and saw the car, we were sold. It was so nice to see the comaradrie between Alan,the supervisor, and Vance , the salesman when Alan stepped in and took us for a test drive when Vance had to be called away. I especially appreciated that they did not try to oversell the vehicle. It was a calm atmosphere all the way through. I would recommend this dealership highly.Ellen Hawkins

melanieb13

26 de feb. de 2012

Great experience when I purchased my 2010 Honda Fit from Alan. Traded in my car, and was in and out within two hours. Very friendly, and made the process as smooth as possible! Would definitely recommend, and will be going back to purchase my next car after college!

Beth305

26 de feb. de 2012

We worked with Stepheno, Lamont, Dawn and Mark in Service. All are very helpful, pleasant and efficient. Stepheno even came to the house to help us with the garage opener, we are having trouble with the programing. Overall, it was a good experience, my husband and I are happy to work with this Acura team.

wawoman

25 de feb. de 2012

I bought my TSX from Criswell and have taken her back for service when needed. Mark Scherger, my service consultant, is always available by email or by phone. I usually deal directly wiht Mark because Mark knows the history of my TSX. All employees at Criswell are friendly, respectful, accommodating and a pleasure to deak with.

jkbstb

23 de feb. de 2012

John was very willing to help in any way possbile to make my first experience the best! Checking in and out was very easy and quick!

atillotson

22 de feb. de 2012

Mark has always been great to work with. He's very responsive, thorough, patient and does all he can to help answer all my questions and facilitate whatever needs to be done.

Sunburnqueen

22 de feb. de 2012

Criswell Acura is very fortunate to have someone like Mark Scherger in their employ. He epitomizes great customer service. He was both attentive and responsive and made the experience a positive one. Acura produces great products and provides very good quality care. I would definitely recommend this dealership to a friend.

jxkunkel

21 de feb. de 2012

Criswell Acura service department and specifically Chris Thomas, our service advisor provides us with superior service time and time again with our 3 Acura's. We without reservation recommend Criswell Acura and Chris Thomas to all our family and friends.

treadmd1

21 de feb. de 2012

I came in at 8am for a warranty recall regarding "Battery Management" to address the low battery message that was coming on continuously. My car was taken in for service promptly and I had the car back after the problem was corrected, a 12pt inspection was done and the car was washed all in less than 40 mins. Very impressive ! Thank you for the great service provided by your service advisor and the technician Alex Shore-Kamiski.Tony Read

dcompere

21 de feb. de 2012

I had to come in for some recall work and dealt witgh Christian. He was very helpful, courteous and thorough. The work was done in about an hour and I was on my way. I will use Criswell for all of my service needs.

Marcher1

21 de feb. de 2012