Gina3585

17 de jul. de 2016

Over the years I have purchased 5, now 6 vehicles from Criswell and the sales team has always been good. This recent purchase Alwyn and Kevin Glassic were AMAZING !!! Now other way to put that. They bent over backwards and then some to make sure I got the vehicle I wanted at the price I wanted. It was a LONG process due to issues on my side but they smoothed everything out like true professionals and keeping me entertained the entire time. When you find a team that is straight forward, professional and do whatever they can to keep you smiling, you come out the winner every time. I could go on forever on how great Alwyn is but come in and see for yourself. THE BEST!!!!!

Charles Krause

6 de jul. de 2016

The folks at Criswell Chevrolet-Chrysler-Dodge-Jeep-Maserati-Nissan-Honda-Fiat-RAM-Alfa Romeo will do almost anything to get you to buy a car from them, and they have a mouthful to choose from. But before you drink the Kool-Aid, be sure to ask them about their No Fault Service Plan. Because once the car leaves the showroom, their No Fault Plan kicks in. And what that means is, "hasta luego, sucker. You bought the car. Now, you're on your own." In April of last year (2015), I bought a brand new Fiat 500 (VIN #FT509135S34) from Criswell. I love the car. It's perfect for city driving---when it works. But I've had to take it in for servicing every week for the past three weeks. And what happened today was the final straw. The first time was for regular servicing: oil change, rotating the tires, that sort of thing. I called for an appointment and was told I would have to wait three weeks to get one. Three weeks? Last week, I took the car back to Criswell because the engine service light went on and the manual said, take it to your dealer for servicing, immediately! I did, without an appointment. An hour out there, two hours back on Metro. Ok, stuff happens. It was ready the next afternoon.But the engine light was on again within 24 hours. Then, I received a recall notice from Fiat Chrysler in the mail. Something about the clutch cover going bad and needing to be replaced. Otherwise "loss of motive power could cause a crash without warning," the recall notice said. And then yesterday, July 4th, some friends noticed that my front tire had a blister in it, which they said was so bad the tire could blow out at any second. And when we went to look for the spare, we discovered there wasn't one. Bingo! While everyone else in Washington was watching the fireworks, I was driving home in a car unsafe-at-any-speed: engine, clutch and tire---all ready to make me and my Fiat one of those sad holiday stories. You know: war correspondent who'd cheated death a hundred times, dies in a car crash. Police say it seems his car's engine blew up...or was it the tire that blew out? Or the clutch that failed? Autopsy of car and driver underway.You can imagine how I felt when I woke up this morning, alive. So I called Criswell, asking to speak with my service adviser. Then, when I got his voice mail, I asked the operator to speak to the head of the service department. I wanted to ask if I should drive the car out to Gaithersburg, or have it towed? But after 15 minutes, she said she was sorry; nobody was there. She took my number and assured me someone would call back "as soon as possible." One hour. Two hours. How soon is "as soon as possible?" Then, I remembered Criswell's No Fault Service Plan. No one would ever call me back (and no one ever did). I was on my own. When I got out to the service department this afternoon, still alive, sure enough they quickly invoked No Fault clauses 1, 2 and 3 and 7: CLAUSE 1 (TIRES): There was only a 1 per cent chance the tire was defective so they weren't responsible and their failure to rotate the tires two weeks ago, which they were supposed to do, had nothing to do with the tire, which they agreed needed to be replaced; CLAUSE 2 (ENGINE): They couldn't understand why the light had come back on but the fact that it did, after they had supposedly fixed whatever was wrong, wasn't their fault, either; Clause 2 stated quite clearly, they said, that neither my inconvenience nor my life was important enough for Criswell to give me a loaner until my Fiat was fixed; CLAUSE 3 (SAFETY RECALL): They couldn't do anything about that, either, because Chrysler hadn't sent them the parts needed to fix it; not their fault nor their responsibility. Their No Fault Service policy, they repeated, gives Criswell the right to ignore Safety Recall notices that explicitly say a car they sold could "crash without warning." That's the "hasta luego, sucker" clause in the fine print down at the bottom. CLAUSE 7 (NO SPARE TIRE): Even though they acknowledged that not having a spare meant having to be towed in if you have a dangerous blister in your tire or a flat, the No Fault Policy absolves the service department of responsibility for that, too. "Your salesman should have told you," they said, as if the Criswell salesman (who's long gone, by the way) hadn't been working for the same auto dealership they do. We'll call this the Blame It On Someone Else Clause, though I'm not sure even they believe it would stand up in a court of law.Wanna make America great again? How about boycotting companies like Criswell that don't stand behind the products they sell and cheat their customers--- giving other car dealers and capitalism, too---a bad name?

BeepBeepIt'saJeep

24 de jun. de 2016

I live 377 miles from this dealership and chose them over all the local ones because of Leon Travis and getting the specific vehicle I wanted. He picked me up at the airport and took me to pick up the vehicle that we negotiated the week before. The finance person, of course, tried his best to get "more", but the price was set and honored. I was also impressed by Leon's follow up...even after the deal was done and everyone was paid. I appreciate him standing out.

MsIson04

22 de jun. de 2016

This was not my first time buying a new vehicle, but this was my first time doing it solo. As a woman, it can definitely be a bit concerning walking into a dealership alone since a lot of places will try to take advantage. I've had salesmen try to use a loud alarm set sound as a selling point because I'm short and could use it to find my car while out shopping (argh). When I submitted for TrueCar pricing, I did it in two regions and was contacted by 6 dealerships. Alex's email immediately stood out to me as he didn't try to pawn off lot vehicles and made it clear that I could factory order, while most of the others were persistent with vehicles that didn't meet my key needs. Alex was very fast in responding to my emails/questions, and we quickly arranged an appointment. He was very accommodating to my contact needs as I work in a field that doesn't allow for phone call breaks. When I went in, we went through what I wanted/did not want, and he helped to guide me with the 'maybe' items. He was very knowledgable with the vehicle and he's a down to earth guy that makes you feel at home. No pressure to sell me on things that I did not want and lots of patience. The price ended up being under what I was financed for (yay!) and no haggling was needed, dealership was very transparent with costs. The arrival from the factory was at the low end for quoted time, pretty much 4 weeks to the day out of a possible 6 weeks, and Alex was sweet enough to pick me up from the closest metro station since I wasn't doing a trade-in and was coming from DC. He also collected a lot of needed info prior to my visit to keep my wait time low and get me into my new jeep as fast as possible. The Wrangler was everything I wanted and was spot on with the order. The check-out process was amazingly smooth and Dan in Finance was also friendly, straight up and not pushy at all. All of my questions were fully explained and I never felt rushed or concerned. After the ink was dry, Alex went through the vehicle and setup the Bluetooth and reviewed the features that have changed since I had my last Jeep. He even scraped off the sticky spots that were left from necessary stickers. The dealership was nicely setup and the entire staff was very friendly with a clear 'teamwork' attitude going on. Overall, the process was the best that I've had at a dealership and they will have a repeat customer. I would 100% recommend the team that I worked with at this dealership to friends.

Happy Campers 16

14 de jun. de 2016

Customer service is outstanding. Foster Gambrill was sincere, knowledgeable, thorough and honest. He wasn't pushy and seemed to enjoy his job and wanted to help us purchase a car. He didn't act like he was doing us a favor. Even when it came down to when my tags would arrive and where to go pick them up he was spot on. Can't wait to refer my friends. Truely a great transaction.

Faris Alfahad

19 de may. de 2016

They were ver pleasant and patient. Gave me a great deal on a new car. The sales person, Leon Travis was very kind and was the reason for getting me the great price.

toddjohn

18 de may. de 2016

Mr. Foster Gambrell demonstrated patience and understanding with determining a ideal vehicle that satisfied my family needs and personal desires. Foster was non-overbearing and sensitive to pre and post purchase communications, and made himself available to assist and answer post purchase. Criswell provided an excellent overall purchasing experience. I sensed a friendly and relaxed culture at Criswell Jeep.

MP in Shippensburg, PA

12 de may. de 2016

I had a great car-buying experience, thanks to Kevin Jones. I have a gorgeous, fantastic car. And Criswell is a great place to go car shopping.

Chris and Sharon

2 de may. de 2016

Foster was fantastic during the process! Kept in touch with us and was laid back and easy to ask questions to. Would definitely refer someone to him!

Jamie

25 de abr. de 2016

Very knowledgeable staff. Purchasing process was well organized and clearly explained. Paperwork wasn't excessive. Flexible on deposit arrangements. Trade-in values on two existing vehicles were somewhat low, and required negotiation. Operation of new vehicle was explained thoroughly.

Leaflets04

19 de abr. de 2016

Carl Wilhelm and the team completely exceeded our expectations! We received price quotes from three different dealers in the area on a Town and Country. We arranged with Alex Sellouk to visit this Gaithersburg dealership if a test drive with a Chrysler dealer in Virginia didn't work out. Unfortunately, the Virginia dealer pulled a bait and switch that almost completely soured us on Chrysler. Thankfully, we decided to keep the appointment with Criswell. Because Alex would be unavailable when we could come in, he arranged for us to meet with Carl Wilhelm. Carl was courteous and straightforward. After a test drive, Carl walked us through the pricing for the van and provided us a quote that was exactly what I had received by email. Carl also had the service department detail the van while we completed paperwork to save time. We then paid for the van, went to lunch while they finished detailing, picked it up 30 minutes later and then drove our beautiful new Town and Country home. We have bought several cars, both new and used, and this was the VERY BEST experience we have ever had with a car dealer.

StephanieA23

31 de mar. de 2016

Bill assisted us with our Jeep Rubicon purchase and was wonderful! He worked with us on where we wanted to be in the vehicle we wanted to be in. He made us feel 100% comfortable with the transaction.When we went to pick up the Jeep, Bill wasn't able to be there so Alex assisted us. Not only did he get us in and out quickly, we also had our two kids with us and the transaction was completely seamless. One notable part of the experience was when our son brought in his dad's IPhone and said it has died. Alex immediately said "I can charge it" without me so much as having time to answer. I was impressed.Last but certainly not least, Sam was there every step of the process. He checked in various times throughout the sale and made sure we were completely content with our vehicle purchase. This is the kind of service you look for in a dealership, they truly exceeded my expectations. Thanks gentleman!

Dodgeman

18 de mar. de 2016

Took my car in to diagnose a light on in the dash, they diagnosed the wrong light. Didn't contact me for 2 weeks, then after getting ahold of them they and explaining what I needed diagnosed, the told me it would be covered under warranty. I waited another week and still no call giving me an update, I finally show up and they never even touched my car. Terrible customer service, I've dealt with the parts department before and also terrible, they got me the wrong parts twice. I highly recommend not giving them anymore of my business and/or recommending their dealership. They should not be open, or allowed to operate business. That is all

Cindy

14 de mar. de 2016

When I arrived at Service, I requested the Associates to do 1) Oil Change and 2) fix the clip near front Tire (driver's side) so that one clips is not fit. He said that "No problem, we will fix it". He also said that it takes total 30 minutes. However, as actual, the other staff came to lounge in 1 hour and all customer asked him why it takes much time. He explained us Today (that is on Saturday, March 12)'s technician is only 2 even if the regular time is 4 technicians. Therefore, It takes more 30 minutes. Actually, Total 1hour 45 minutes. It's OK if everything is fix. A staff call to my cellphone that my dodge is ready even if I am at lounge and ask me to pay the money. and I got my car. HOWEVER, my request 2) that is fix the clips near front tire did not fix at all. I realized that the first Associate did not informed the Technician all my request. It was too late so that my dodge is already out side of shop and a staff return my key... What's going on? I have to go to shop AGAIN! The associates should communicate with the technician. The associates should TAKE A MEMO IF THEY CAN NOT REMEMBER THE CUSTOMER'S ALL REQUEST.

exrub

10 de mar. de 2016

It was a pleasure working with Dawn and Dave when I brought my Liberty in for service. They made sure ALL of my concerns were addressed. Looking forward to working with them again in the near future with my Wrangler.

Second time car guyer

8 de mar. de 2016

I traded my old grand Cherokee for a new one on January 29th, 2016. My whole experience from talking with Sam Hall and Foster Gambrell was nothing short of outstanding service. This is my second jeep from Sam and I felt from both gentlemen that they had a no pressure approach since I was undecided at the beginning. Foster was very helpful in every part of the process and the paper work. Sam provided me with the many selection of cars he had for my need. . This second time around of buying a new jeep was great! I'm very happy with my experience.

EcoD Jeff

16 de feb. de 2016

Alex went above and beyond to assist in my Ram 1500 Laramie purchase. At no point did I feel that he applied the salesman tactic and pushed for a sale. He took the time to answer all my questions about the vehicle and purchasing process. He went out in the rain to take a picture of the vehicle build date, even though I had told him it was not an urgent request. Being that I am an out of town buyer from NYC, Alex had the finance manager fedex me all the sales documentation for review in the comfort of my own home. There was no unexpected hidden fees that were not previously disclosed to me. The guy even came into the dealership on his day off to meet me person for the first time and to walk me through the vehicle. I highly recommend Alex as your salesman for your next vehicle purchase!

Satisfied Customer

14 de feb. de 2016

I went in there to purchase a car with my mother. I was overwhelmed by the professionalism and kindness of each person we encountered. Most dealerships get a bad wrap but what great stand up guys we encountered. Although we won't be purchasing til the end of spring---We will definitely be back. Thanks for the all of the kindness and knowledge--Ale,Alex,Rob, and Dan!!!

Batte

13 de feb. de 2016

we visited several dealerships that week and this was by far the best experience. we were immediately greeted when we entered and after briefly speaking with Mike, he knew exactly how to get us what we wanted and at the best price. this was a "no xxxxxxxx" deal which we greatly appreciated and they went above and beyond our expectations. we would not hesitate to refer any of our friends to mike at criswell.

bdg

10 de feb. de 2016

Mike Long did a great job! He took the time to review specific details about each car I was interested in. His personable attitude, honesty, knowledge made my car buying experience an enjoyable one.

CLBJR

8 de feb. de 2016

Customer service could use some improving. One suggestion would be to move the service dept waiting room out of the show room that way new customers are not confused with service customers.

saruman

1 de feb. de 2016

I bought a 2015 Jeep Grand Cherokee Summit. I received exceptional service from Foster at a great price. Communication was just perfect. This was not a surprise since Criswell's online reviews were excellent. I am new to Jeep and absolutely love this vehicle so far. Many thanks to the team at Criswell! Ezequiel

elee0306

9 de ene. de 2016

Mike was quick to respond to email inquiries and was very prepared with information and options for me when I actually made it into the dealership.

Brandon Green

4 de ene. de 2016

We recently purchased a new vehicle at Criswell. While the service for the purchase was sufficient (though not really outstanding), when we had some trouble with the sunroof the service and body shop engagement has been very poor and difficult. It has taken 3 months to repair a sunroof with very little follow-up. The lesson learned for us, investigate the competency of the service and body shop before you purchase a new car. My ratings below are a blended reflection of both experiences.

Viper2014

3 de ene. de 2016

I never thought I would buy an automobile, let alone a Viper, remotely.But I have and it was a good experience working with my sales consultant Peter Eaton,His communication was excellent. The Criswell staff of Sam Hall and Dan Leithauser also provided excellent support and service for my transaction. Criswell's stated goal of obtaining "complete customer satisfaction" has been accomplished with me for my Viper purchase.

QuentinINJeep

3 de ene. de 2016

Foster Gambrell III worked to find the exact Jeep we wanted (unlike another Jeep dealership in Rockville). It took him about a day to find it and by the next weekend we were back at the dealership test driving the Jeep. Foster showed us all the features of the vehicle and linked our phones. He answered all our questions without referring us to the manual like many salespeople do. He didn't pressure us for a sale (we just debated the price, of course) and we didn't feel rushed or ignored. A positive experience.

Emma

30 de dic. de 2015

I did most of my shopping for a 2016 Jeep Wrangler Unlimited Willys Wheeler online and I found the exact vehicle I was looking for. I was able to trade my vehicle in and drive off the lot in a new Jeep with minimal hassle. Jaime, my salesperson, was knowledgeable and great to work with.

jfitz

28 de dic. de 2015

My wife and I were in the market for a new vehicle and the staff helped us with our needs and in getting the best deal possible. I completely recommend Foster Gambrell - he WILL help you in any way he can. When I'm in the market for another vehicle, I'm going back to him.

Kenny Diaz

26 de dic. de 2015

The sale person was outstanding.The price for the vehicle was at the same price of a Jeep Wrangler Sahara unlimited well equipped but my sport wrangler unlimited was OK equipped. my disappointment was the radio of my vehicle it a basic radio with ok speakers. For what paid I should have a gps radio with better speakers. Hopefully chriswell dealer do something about it.

markschneider

24 de dic. de 2015

I dealt with Foster Gambrell, and I can't say enough about him. he was great. Put me at ease, no pressure, answered all my questions, and then got me what I believe is a good deal. He made it easy. The time went quickly, and before I knew it I was driving out of the dealership in a Hellcat, a car I'd been eyeing for some time. And Sam and the business people processed the paperwork in short order, including getting me good financing. A Plus all around. Thanks for a great experience!

J-RKL

23 de dic. de 2015

I wanted to recognize our sales consultant, Foster Gambrell, who was forthcoming and responsive from the start. We initiated the purchase of our vehicle online with Foster, and the process went smoothly from there with no surprises. Even weeks after our purchase, Foster made good on his promise to help with an after-occurring service matter on the vehicle. He arranged and coordinated the service call, and the matter was addressed as promised, to our satisfaction. Kudos to Foster, and the service department!

mescottatsmart.net

23 de dic. de 2015

I would buy from them again because I got good service, however I am disappointed that the bright pedals that were supposed to be on my car were not installed even though they were specified on the build sheet and the window sticker. I have spent the past two months asking my salesman for them to no avail. He's a nice guy, a good salesman and I would recommend him, and maybe the resolution is above his pay grade, but xxxx - two months to get a set of pedals that should have been on the car when I took delivery? Really?

Pwilk2000

23 de dic. de 2015

The salesman, Foster, was great. However , the finance guy tricked me into a 1742 service contract that is worthless. The price was good, the dodge caravan is a Best Buy with consumer reports and I agree it is.

chefsaw1

23 de dic. de 2015

Stopped in to look at a jeep and ended up putchasing 2 from Foster. Enjoyed working with him very much. I would recommend Foster to anyone looking for CJD vehicle.

Traveler

23 de dic. de 2015

Stay away from this dealer. The salesman Foster Gambrell is so pushy and arrogant. He delivered a $60 000 jeep srt with damaged wheels. The sales manager Sam Hall who should retire since he is an old fart is extremely rude and has the worst customer service. His employees don't like him either. They refused to take care of a warranty claim as well. There are better dealers to buy from so shop around! Take my advice!

2timesJeepOwner

15 de dic. de 2015

The sales consultant, Leon Travis, listened to our "want list" and matched us with the right vehicle. He was extremely helpful during the whole process! We'll make sure to recommend him to family and friends.We're very happy with our new Jeep!

hilarygw

1 de dic. de 2015

This place is miserable. Salesman Leon Travis lied and tried to get out of the locked in internet price. He also catered to a potential new customer, and made me wait over 4 hours, when he knew I was buying a new car. Leon promised me 3 free oil changes . . . when I brought the car in for warrenty service, I was charged $63 for an oil change. When I asked Leon about this, he was too busy. I finally got the surly sales manager to negate the charges, but he was extremely unpleasant and angry. Criswell keptmy new car for over a week to fix electronic issues. I had to wait close to 4 hours to get a loaner. The Jeep is a nice product . . . such a shame to have to deal with a dealorship such as this!!

Leroy

1 de dic. de 2015

So here's my time line for 5 weeks for a checked engine light and gas cap light.-1st contact, Hello yes I need an appointment for a check engine light and gas cap lightService adviser,: not a problem we can get you in in 2WEEKSMe: really you have nothing sooner then 2weeks, ok see you in 2 weeks-2nd contact day before app.Me, can I get a loanerThem, we don't give loaners. Here's the # to enterprise.Me, ok-3rd contact: Me, Mr. Service adviser I don't think it's the gas cap, I reset the light and it came back on. Oh and since I'm paying for a loaner car I need my car back by the end of the day. Service adviser, well we might not get to it today. Me, I waited 2 weeks and paid for a car it needs to be done today. I need to talk to your manager. Manager, I'll get it done today Me, ok great -4th contact Service adviser. We did a smoke test and replaced your gas cap(remember this)-5th contact. 2weeks later and 200 miles Me, Mrs service manager my lights back on. Thought you did a smoke test and the issue was the gas cap. Service manager, well it sounds like you have a different issue now Me, sounds like the issue wasn't fixed to begin with. When can you get me in. And this time I need a loaner since you didn't fix my car correctly the 1st time Service adviser, no we don't do that6th contact Me, drop my truck off Me, it's now 2:30 still no call from service advise. So I call Service adviser, it'll be in the shop soon Me, ok well I'm going to need it back7th contact Service adviser, it looks like something chewed through your evap wire. Me, um ok. I thought you did a smoke test last time and it was the gas cap. Did you not do the smoke test Service adviser, you told me it was the gas cap and you need the car back,( is he joking,) Me, I told you what I thought it wasn't, you told me you did something and now your saying you didn't do it. How much do you want to fix my truck and when will it be done.(this is on a ,Tuesday) oh and he wanted $400. Me,that's ridiculous I'm coming to pick up my truck.8th contact Me, mr service manager, I just wanted to share my experience, about work that was not done, and mid dignosed. Oh and the crazy price. Service manager, sorry to here about your experience I'm working on changing this. I think the cost was high cause they have to remove the gas tank. Cashier, $135 please2 days later I go under my truck find the loose connection, which is easily accessible and solder the wires together. The whole process took a 25 minutes.

OneHappySoul

29 de nov. de 2015

I went to this dealership because of hearing of the great customer service they exemplify. I had totaled my vehicle and I needed to get in another one fast. Because of previous bad customer service at other dealerships, I came in there very hesitant, waiting to be pushed and haggled. Leon Travis assured me that would not be the case at Criswell. He was right! Leon worked diligently with me throughout the whole process. He was very professional and he listened. Mr. Travis is the definition of Spectacular Customer Service! I am very happy with my new Dodge Dart. Thank you! That didn't hurt one bit!!!

Ashleyisjealousofherhusbandsjeep

25 de nov. de 2015

We first stopped in with only an hour to spare and spoke with Bill Welsh. He obviously knew we didn't have enough time to buy but sat down with us so we knew what we could realistically buy within our price range. He was so forthcoming and honest. We came back in and Bill was not available but we worked with Alex, he was just as accommodating and got us into a new Jeep;) the one off the showroom floor no less! Can't say enough great things about the sales team here at Criswell Jeep. I also have bought a car 2 years ago at Criswell Honda and they were good but this experience blows them out of the water!

eagleone

19 de nov. de 2015

I went back to see Mr. Leon Travis after he helped my mother become a Jeep owner so that I could become a Jeep owner myself. He is a true professional of the industry. He helped me get a fair trade in of my old car. He was able to get me exactly what I wanted at a great deal. The financing and paper work did not take long either. He and his team were able to answer all of my questions so that I did not leave with any doubts. I strongly recommend stopping in to see him before heading anywhere else.

Bill the new Jeep Owner

12 de nov. de 2015

I am a detail oriented person who likes to know exactly what I am getting. If I end up being disappointed with a purchase, I blame only myself.My car buying process goes like this:Step 1 - I ask "The Google" lots of questions and read a lot of websites, reviews, blogs, etc.Step 2 - I ask the sales rep a lot of questionsStep 3 - I request quotes via email from a lot of dealersStep 4 - Based on the information I collect in Steps 1, 2, and 3 ... I narrow down my wish list ... and go back to step 1. i.e. Rinse and Repeat until done!By the end of the process, I make absolutely sure I am comparing apples and apples. I request the identical quote from every dealer via email.My process can drive sales reps and their managers CRAZY. Several have blown me off after just a few interactions. They stop answering the mail! Or better yet, I get the "if you want a quote, you will have to come into the dealership and talk to my manager" ... Like YEAH, RIGHT! I'm going to just jump in my car and sit in Washington, DC traffic because the Sales Rep is being manipulated by a Manager who doesn't get it that people shop online nowadays! Really!Well ... Not my sales rep at Criswell Jeep in Gaithersburg, MD ... Leon Travers ... What a great find!As it turns out, Leon is also a detail oriented guy. He actually gets excited about working with detail oriented people. I can't wear this guy out! Of ALL the sales reps at ALL of the area dealerships, Leon was the ONLY ONE who never got tired of my questions and the worked with his management to get me the best price.I highly recommend Leon and his management and would absolutely buy a car from Leon and Criswell again.And I change my mind and repeat

Long Driver

10 de nov. de 2015

I worked with Mike Long initially. Carl Wilhelm filled in as Mike had to attend a wedding when I popped in unexpected on a Saturday afternoon. Carl did a great job of just getting me more information on the vehicle and allowing me to go check out the vehicle and take my time determining my interest level.Mike kept in touch and we worked out the details of a purchase at [what I believe is] a great price. Mike showed great customer service and focused on my needs as we worked out the details of the purchase and what financing options and extended warranties would best fit my needs and budget. What was even more impressive was his deep knowledge of the "bells & whistles" of my new vehicle - which he took a good amount of time [late at night near closing] to go over with me before I left the lot.I would recommend Criswell Chrysler [this is my 2nd purchase from the dealership] and Mike Long to any one I know that is looking for a new car and even considering a Chrysler - the professionalism at this dealership is sure to win them over to the Chrysler brand.

colleen

9 de nov. de 2015

The process was quick and efficient, and the staff was very helpful and friendly. The salesman listened to everything I was looking for and was able to match me with a car that fit that description.

HungryCats

1 de nov. de 2015

I was working with another sales consultant on a deal, but Mike jumped in to help out with details on the paperwork and to respond to questions I had about my car. He was extremely well-informed about the car and its features and the apps with which it was supplied (link to phone, radio stations, other features). Mike has a great sense of humor which made him easy and fun to work with. I recommend him, especially if you're buying a Dodge Challenger R/T or better.

Katie

31 de oct. de 2015

My husband and I walked into the dealership an hour before it closed. We knew what we wanted and knew they had it in inventory, so that decision was made. As the night went on and more and more employees went home, we became aware that we were keeping people from their families. However, our sales person, Leon Travis, and our finance guy both patiently worked with us, not rushing us at all. In fact, Leon went through every bell and whistle on the jeep with us to make sure we had a great understanding of the vehicle.

artsiemom

31 de oct. de 2015

We had visited several other dealerships in search of our new vehicle. We found the staff, and most especially our salesman, Armand to be very helpful in finding the right vehicle equipped with our needs. We received an e mail after our initial visit,but no aggressive sales calls or emails. We very very pleased with the final cost of our vehicle based on rebates and dealership incentives. We found the entire staff to be very professional, yet pleasant and eager to provide us with a great experience.

Ram Beast

29 de oct. de 2015

We worked w/ a triple team of guys (esp. Kevin Glassic--Class Act this guy is!) that made our buying experience from Criswell exciting, simple, and all worth it! These guys did more than expected in meeting our needs, and I must say that Criswell is extremely lucky to have assets like this working for him. These guys not only knew their product, but obviously believed in it. We LOVE our 2015 2500 Diesel Dodge Ram (BEAST of a truck) !!!!! Have had numerous compliments, and always point lookers toward Criswell ! No buyers remorse here!

carl.mathews2015

19 de oct. de 2015

I have been searching for a Jeep for 6 months and went to numerous dealerships in Virginia. I finally found Criswell Chyrsler Jeep Dodge RAM.After 5 shady salesmen in the other dealerships, I met Mike Long. He was the most professional and knowledgeable sales rep I have ever dealt with. He knows all of the products and them some. He was solid and straight and to the point. He worked with me to find what I wanted at the price I could afford. The other dealerships in northern VA were swindlers and I just about gave up on Jeep until working with Mike.I HIGHLY recommend if you are looking for a Chrysler vehicle, go see Mike!Carl Mathews

midnightblueCharger

13 de oct. de 2015

Our experience purchasing at Criswell was priceless and our sales person Armand was exceptional. I called earlier that afternoon to see if we could get a rough estimates on an R/T that was on the lot and discuss my trade in before driving over an hour and a half to the dealership. Armand was gracious and patient and worked to make sure that I was comfortable with our discussion about the vehicle we wanted to purchase and the value of my trade prior to our arrival. After arriving 15 minutes before they closed for the evening ( we got lost- GPS did not map to the correct address), Armand had the car ready for us to test drive. As we prepared for the test drive, we saw another charger that we liked, we stopped the test drive and asked to test drive the other Charger. Again, Armand was gracious and accommodating. We test drove the vehicle and decided to purchase. Armand and Rob (the finance guy) worked diligently to get a great purchase price and an excellent trade in offer for our trade. Financing was seamless and we were not pushed to purchase any warranties that did not make sense for us, in fact, I asked Rob multiple questions about timing as it relates to paying off the loan and the best method for paying the loan off while having it improve my credit score. Rob was honest and forthcoming with advise and recommendations. OVERALL, this was the best car buying experience that we have had in a loooooooong time. I would recommend without any hesitation Armand and Rob at Criswell. They were amazing to work with.

Glenn

29 de sep. de 2015

we had the best buying experience, our sales consultant Leon was awesome, the dealership did not have the model of the van we wanted Leon worked hard on locating the model that we wanted. just a great person to deal with.

Joy

28 de sep. de 2015

Had a great experience in buying a Jeep Patriot from Leon Travis. He was fantastic in telling me about the Patriot and demonstrating the "gadgets." It was great working with a fellow veteran. He was the ultimate salesperson, not pushy. Also very knowledgeable about USAA car buying service.

obriej01

8 de sep. de 2015

Had a great experience in buying a Jeep Wrangler this weekend with Leon Travis. He was fantastic in telling me about the jeep, showing how it functions (1st time wrangler buyer) and was the ultimate salesperson not pushy :)!

christian3216

4 de sep. de 2015

If you really want the vehicle, don't expect Alex or Ale to sell it to you. In fact, stay away from them. Ale claims he is straight dealer which is ok but he never treated me as a customer the entire process. If only the next Dodge dealership was near I would have never gotten my car in this dealership. His sales guy, Alex, I really wanted to help him make a sale but not sure if he is screwing with me with the final sale price or if Ale is screwing him. What made me not like Alex even more is when he said he was upset at me. I told him I forgot he's the customer just to calm him down. Adam for his part was ok but he never really was involved in the sales part except the paper work. I think he's ok though so he's worth trying. I thought the vehicle price was pretty good and i'm sure the other folks at Dodge are way better to deal with than Alex or Ale.

sscar

23 de ago. de 2015

My family had a great experience with Leon Travis and Ty Perkins. The car we had found online was in stock and they accepted our USAA pre-determined price with no questions asked. Did not feel like they were forcing a sell. Would definitely recommend.

Mike Is Happy

18 de ago. de 2015

Excellent sales experience with Armand. Gave me exactly the information I asked for without wasting my time. Was quick and helpful. Went more than 50 miles from home to buy from him with a matching offer from a dealership around the corner because of his superior approach to customer service. Highly recommended.

2carscarri

17 de ago. de 2015

They answered my questions succinctly and responded positively to my list of requirments for a vehicle. When I showed a photo saved from online inventory, I was immediately taken to see the vehicle, not directed elsewhere. The purchase process was explained step by step with patience.

Jim&Pat

7 de ago. de 2015

What a great experience we had with everyone at Criswell. There are so many different configurations available on a new Jeep that it can become overwhelming. The team at Criswell helped to educate us on all of the different options. Everyone from the sales guys to the finance people were very helpful and informative. We never felt pressured during the purchase. I would highly recommend Criswell and our salesman Mike Long. Thanks Mike, I am sure we will be doing more business down the road with you and your team!

PeggyQ

5 de ago. de 2015

We bought a Jeep Sahara yesterday from Jeff Boyd. This was the first new car for my 23 year- old daughter so it was a big deal. Jeff Boyd was super friendly, conscientious, always got back to us by text, and sold us the car when we really only went in to look. Jeff showed my daughter all the items on the car, helped her take the top off the Jeep, suggested she drive on the highway to simulate real life, synced her phone to the car, taught her the navigation and everything else needed. Jeff was a real gem and great to work with and I recommend him to anyone. He also had a very nice style that was not full of pressure that one sometimes finds in car dealerships. Thanks very much Jeff Boyd and Criswell Chrysler Jeep!! Peggy Quinn, Germantown, MD

CAPARKER

5 de ago. de 2015

Armand was extremely patient as I struggled with the decision of which model I ultimately wanted to purchase. He provided numerous price quotes over the course of a month without exhibiting any impatience or frustration. He was very knowledgeable and always willing to provide information on various models. Ultimately we settled upon the Grand Cherokee Laredo and are extremely satisfied.

lighthousekeeper08

31 de jul. de 2015

I had completed a review on a recent purchase of a Jeep Grand Cherokee, before I took it for the installation of an option package that I requested. To my surprise, when I picked up my jeep after the installation of that package a component was missing. I expressed my disappointment for not having the full package to the salesman. The sales manager called me two days later and offered to provide the missing part, which I received.

hinayasmine

31 de jul. de 2015

My salesman, Leon Travis went above and beyond for me. I wish I could rate him a 12/10 instead of a 10/10. I went in on Monday looking for a 2015 Jeep Patriot Sport Altitude. I had checked other dealerships and couldn't find exactly what I was looking for. Upon arriving at Criswell in Gaithersburg, I was greeted by Leon Travis. He asked to show me vehicles, but I already had my mind set on what I wanted. I told Leon what I was looking for and he immediately looked it up in the system. There were 2 Jeeps on the lot that I was interested in. After looking at the first one, I knew it was the one. Leon then let me test drive the vehicle and walked me through all the features of the vehicle. I wanted to get the Jeep that day, but had to wait for my bank. Long story short, I went back on Thursday and decided to finance through the dealership's financial department. I now have my dream vehicle all thanks to Leon Travis and the amazing team at Criswell in Gaithersburg! If you're looking to purchase a vehicle, ask for Leon Travis, you'll be sure to get your dream car!

WTB - CAR

30 de jul. de 2015

Called about a 2007 VW GTI. Add states that it has 53k ,is a limited edition model, and has an exceptional carfax. Contacted Criswell and was told by Frank Fowler " after a close inspection... management decided it will cost too much to get it to pass inspection. car will be wholesaled." Carfax states it just passed safety and emissions at 51k. The car remains listed online at their Criswell website and several internet sites. Frank then sent me blanket sales email with no response as to what actually happened to the GTI. Seemed strange to me so thought i would share the story.

Shanel

28 de jul. de 2015

Sorry for the long review but twenty-five words is not going to explain how satisfied I am.....So after a month of price shopping I was finally ready to buy my car. I traveled to eight dealers in my area and three times to the same dealer and I was not able to reach a deal with them or they did not have the vehicle in stock. During this timeframe Jeff Boyd, reached out to me several times but considering that I live in DC I thought that going to Gaithersburg was going to be way to long of a ride (1 hour drive) to take and not be able to close a deal. Ultimately, Jeff, convinced me to come out by doing one thing different that the other dealers did not, he was HONEST about my trade-in. That stood out to me and convinced me to take the ride, and I am glad that I did. I arrived at the dealership thirty minutes before closing (I didn't know this) and was greeted by Jeff. He was able to get the deal initially started however he had an emergency and had to put me into the "trusted hands" of Leon Travis. Although the dealership was closing in five minutes I could not tell because the level of professionalism shown by Leon, Jeff, and other members blew me away. Leon took his time to review the car I picked and negotiate the price. Then I had a LAST MINUTE change and wanted a different vehicle and it was already 8pm. Leon, smiled and told me that is was okay and he understands how important it is to get what you really want. After 5 minutes he found the exact car, black Dodge Journey SE, for me. Again we reviewed the price with Kevin, and Sam (who were both also friendly and let me know that their customers are their top priority). Leon went to pick up the vehicle from another lot at 9:20pm! The deal was done I completed the necessary paperwork with Sam and was out the door at 10:20pm transferring items from my old car to my new one. Leon did not leave, he patiently waited until I was finished and then offered to explain EACH vehicle feature to me at 10:40pm. I told him it was okay and offered to just sign saying he showed me the vehicle ( I felt horrible keeping everyone at work so long) but nope he would not take my offer. He told me he wanted to be sure I understood every feature in my car-what salesman does that after the deal is done? Leon, that's who! So at 11pm we all headed home. Just wanted to tell them sorry for any inconvenience with my late purchase but it was totally worth it. I will be sure to refer anyone I know looking to buy a car.

Popeye

13 de jul. de 2015

Our salesman, Leon Travis, was terrific. His level of professionalism and genuine caring made it the best car buying experience I have ever had and I have bought many cars over the years. All the people at Criswell are super.

Shipguy

6 de jul. de 2015

I never like shopping for a new vehicle......but Adam Spell was excellent...... Made it all very easy and smooth. "A" PLUS ! Patient and great at following through..... I drove about 70 miles just to look at cars at Criswell..... they had a bunch of choices in a variety of colors and makes. In Pennsylvania , each dealer that I went to had one or two Patriots on the lot so when I got to Criswell's, I was blown away..... lots of choices and not a lot of pressure to buy.The operation and sales floor seemed to be very professional run..... I would highly recommend checking them out.....tons of choices and friendly atmosphere. A HUGE THANK YOU !!!! Most of the time that I have purchased a new vehicle, I never thought I got a good deal..... at Criswell, I really thought a got a great price and great financing !

stephanyr225

21 de jun. de 2015

Walked in with an expectation that was exceeded by our awesome consultant Leon. Left extremely happy with a new jeep. The gentlemen of criswell were helpful and positive!

NCJeepBuyer

18 de jun. de 2015

Leon met and exceeded all of my expectations during the buying process of a new Jeep for my wife. As an out-of-town buyer, I was a little apprehensive to purchase a vehicle sight unseen. But, after working with Leon, I knew that purchasing a vehicle with him and Criswell was the right choice. Leon was all you'd want in a sales representative: knowledgeable, responsive, dedicated and low-pressure. On his day off, Leon came into the dealership to make sure my car was reserved, and that it had a full tank of gas for the delivery. And, I'm very grateful to Leon for his effort in making the pick-up of the vehicle an extra-special and memorable moment for my wife. I'd highly recommend working with Leon...he just seemed to always go that extra mile.

guinness22

8 de jun. de 2015

Leon did a fantastic job of showing us the Charger and then helping us to get the best price possible.He also kept us comfortable and entertained while we waited to speak to Finance. The dealership was a little backed up to do the number of cars being sold on the holiday, but Leon made the experience very pleasurable. He is the man to buy your next car from.

Shortstp35

7 de jun. de 2015

I had an amazing experience with my time with dan and Leon at crisweld dodge of Gaithersburg. Spent countless hours making sure I felt confortable with my car choice, options, payments. I must have asked a million questions they answered everyone with a smile. I will be back an I will reccomond to friends and coworkers..... Love my 1500

wjkramer

7 de jun. de 2015

I did my research for 2 years and consider myself person that knows exactly what they want. I found my exact vehicle listed as "In Transit" to Criswell Jeep. Despite the vehicle not currently on the lot Criswell, and my sales rep. Leon Travis, where more than helpful in putting together the deal a week prior to delivery. I was notified promptly when the vehicle was ready for pick up. Following the purchase there was a small factory defect with the assembly of drivers side mirror. After a small communication breakdown with the service/body department, requiring multiple trips to the dealer in the following days, Leon made good by restoring the vehicle to new delivery condition. I was very satisfied with his hard work and individual attention over time. I highly recommend Leon Travis.

DawnP

5 de jun. de 2015

Our most recent purchase was a Jeep Compass for our youngest daughter. In researching multiple dealerships for a few weeks, visiting multiple dealerships, and driving to MD/VA dealerships in the same day, in the end we selected Criswell Chrysler Jeep. Richard Beckett was fabulous with correspondence, follow up, response time, willingness to go above and beyond with our purchase! In the beginning we were looking at used Jeep Compasses but in the end purchased new. Richard was able to get us into a NEW vehicle for slightly more than a used one. Our daughter is ecstatic with her new car and we cannot thank Richard and Criswell enough. All future referrals and purchases will definitely be with Richard Beckett! Kudos to your entire operation! It's not often that customers get excited over buying a car but you made it easy!

Silverback

4 de jun. de 2015

I shopped around a little bit before I got to Criswell. Once I got on the lot, and met Leon Travis, I knew he was going to get my business. He was Nice, professional, HONEST, personable, fair, and WILLING TO BEAT ANY PRICE FOR BOTH THE VEHICLE AND FINANCING!Shop Criswell first!And when you do, as for Leon Travis.

Wrangler2015

22 de may. de 2015

Jamie Shupe and Kevin Glassic did an outstanding job selling my son a Jeep Wrangler today. They displayed the utmost of professionalism, courtesy and expertise throughout. This was the 3rd vehicle my family has purchased from the Criswell group and we cannot recommend them highly enough. These guys were terrific throughout and they are a credit to your organization. Sincerely,Bruce and Daniel Bieber

ant123

22 de may. de 2015

Willing to deal and very informative. Professional work environment and located next to a restaurant so you can eat while they're preparing paperwork!

braves92

18 de may. de 2015

My husband and I got a 2015 SE Dodge Journey, Jeff was so helpful as well as Sam. It was a really good deal and I highly recommend buying a car from them. It was a stress free experience. Thank you so much

ChuckB

4 de may. de 2015

Besides having an great selection of vehicles to choose from, the overall sales experience was excellent. Having previously purchased a car from Leon Travis, we again choose to buy from him. He was pleasant, easy to work with, and got me the deal that met my expectations.

ace

1 de may. de 2015

I came to the dealership wanting to order a vehicle. Leon Travis made the transaction very easy and was very helpful keeping me updated on he vehicle status. I highly recommend Leon Travis and this dealership( was give an excellent rate through their finance department. They went the extra mile to find me the best deal.)

ronglenda

30 de abr. de 2015

Mike Long was: helpful, courteous, spoke English, honest and we felt like he was working for US! It was truly the best car buying experience I ever had and I am 73 years old!

Molly

29 de abr. de 2015

Leon Travis worked very hard to get me the Jeep that I wanted. He would came in on his day off and stayed late other times to work with my schedule.

wkw5297

18 de abr. de 2015

salesperson was very knowledgeable. all commitments were kept. promptly returned phone calls and emails. car was ready when promised. Leon gave us an outstanding orientation.

sandee1818

15 de abr. de 2015

Foster was so helpful from the moment that I walked into the door, even taking the time to sit and just chat with me while I waited for my fiance to arrive and meet us to look at some Jeeps. He was 100% on our side with trying to get us exactly what we were looking for at the price that worked for our budget. At the end of the deal, he even helped us empty out the Jeep that we traded in and get us all set up in our new Jeep before we left the lot. If you are looking for a top notch sales person Foster Gambrell is the guy to go see!

KT

14 de abr. de 2015

Criswell team really made it easy. I don't ever remember car-buying experience this easy; except maybe the first time I bought a car from them 3 years ago. Thanks.

Jebales

14 de abr. de 2015

The team at Criswell was great to deal with and truly the best new car buying experience I've ever had. I ordered a Jeep Wrangler and Shawn was always calling me with updates theoughout the painful wait. They offered the best price from the start and were the easiest to deal with. I would highly recommend this dealership and others in the Criswell family based on this experience. Thanks again.

terrenceleegraham

14 de abr. de 2015

After having the absolute WORST experience at Lustine Dodge in Woodbridge, VA. I called Crisswel Dodge in Gathiersburg and spoke to Foster Gambrell and explained exactly what I was looking for and told him of the experience I had just had at the other dealership and he assured me my experience would be 100% different at Crisswel Dodge, so after leaving the Woodbridge Lustine I drove directly up to Crisswel Saturday evening 4/11/15. When I arrived Foster Gambrell welcomed me, took me to the Dodge Challenger that I wanted to buy and gave me an overview of the car . We then went into his office to complete the credit paperwork and talk numbers. I ended up getting a deal that was 5-6k less than what the dealer in Woodbridge were offering and also got the blue book value of my trade in! Throughout the whole time Foster was very professional to me and my family while going through the process. Once the financing was approved, he took the Challenger to get cleaned up and then helped us move all of our junk from our old car to our new car... This was one of the better dealings I have ever had at a dealer working through the car choosing, car financing and the overall process.. There was never a point that I felt like Foster was forcing me to buy or trying to hard sell me on anything... I remember an exact quote when I had told him about the Lustine dealership trying to force me to buy different cars/colors that I wasnt interested in....Foster responded "The Challenger is not a Camry" and I could not agree anymore!Thanks Crisswell for your professional service in your sales department, and specifically, thanks Foster!

Challenger Scat Pack Owner

12 de abr. de 2015

Leon Travis was very patient, knowledgeable, and easy to work with. I feel really good about this dealership and Leon. I would use them again when the time comes. Dan Leithauser from Finance was very swift and helpful as well.

vzlineman19

11 de abr. de 2015

Jeff Boyd was outstanding from the first call. I started out by calling a bunch of dealerships, most were in Maryland only to find out that the advertised prices included rebates that did not apply to me and all of the sales people told me they don't offer any other rebates or discounts. They did however try to get me to their dealership or sell me something other than the vehicle I called about. Then I called Jeff Boyd at Criswell Jeep. Like the other dealerships, the price of the jeep did include rebates I didn't qualify for but Jeff didn't let that stop him from giving me an awesome price on the first phone call and he didn't try to sell me anything I didn't want. He threw together a price including all taxes tags and fees and emailed it to me within 20 minutes of our phone call. He was willing to do the financing over the phone and had everything worked out. The next day, I drove a little over 2 hours and drove my new jeep off of their lot. I was in the dealership maybe 2 hours total and if they didn't have to cut and program a key, it would have been even faster. If your looking for honesty and a buying experience without the run around BS, Jeff Boyd at Criswell Jeep is the man to go see.

ElenaD

5 de abr. de 2015

We have been looking all around the area for a dealership who had someone in sales we felt 100% comfortable with and did not conform to the average pushy sales man. We FINALLY found the place we had been searching for, Criswell Gaithersburg Dealership. Jeff Boyd put our fears of buyin a car at ease. He was attentive, available, extremely friendly, warm, and went the extra mile to satisfy our needs. He was very easy to get in contact with if I had another question and always had the answer to the question I asked. He never gave us the run around and was honest when I asked for his own opinions. He made us feel as though we were his only customers, which is incredibly hard to do at a fast paced dealership. We had the best experience with Jeff while looking for our new car!

jbravo

30 de mar. de 2015

Was looking to trade in our current vehicle, which is in excellent shape and they tried to offer us $3,000 less than KBB trade in value, even after we looked it up at the dealer. Only positive, salesman was very friendly and helpful.

bradB

29 de mar. de 2015

I went to Criswell hesitant to get a new car, but Mike Long sold me a Jeep Grand Cherokee Altitude in no time! Service was excellent, and they were very fair. It was a great experience, I love the car, and I will recommend them to anyone.

Annick

16 de mar. de 2015

Michael Song, Hyder Al and Steven (financial) were very dedicated , friendly and very very professional.I will definitively recommend friends and family to this team. I Thanks them for all

xxmikexx

2 de mar. de 2015

My experience started on Thursday, February 26, 2015 with a phone conversation with salesman Foster Gambrell. I called with questions about trading in my 1998 Corvette that had a significant amount of negative equity, this was after visiting several dealers the 2 previous nights. Foster explained to me that the only way we could make this happen was if I was to purchase a new car with extensive incentives that would "eat up" the negative equity. This information was somewhat discouraging as i wasn't sure a new car would fit into my tight budget. Foster then without any pressure told me his hours and when he would be available if i wanted to come and see what he could do. I then talked with my wife about the options we had, from there we decided to give it shot the next night, Friday, February 27, 2015 , at the Criswell Chevy to purchase a new Colorado Truck but that didn't work out financially as I expected but wanted to try anyway. Immediately following, we took out very short trip across the lot to see Foster at Criswell Chrysler. I reexplained the situation I was in, he remembered almost instantly from our phone conversation and started doing what he could. Since it was after closing time, we decided it would be best to go home with some info and come back in the morning but not before assuring me he (Foster) will get this done for me tomorrow. We met the next day, test drove the Chrysler 200S and went back into his office where he made our 3-4 hour experience feel like we were just hanging out with a bunch of friends laughing and joking while we waited for finance to finalize all the details with our lender. The details finally came back and Foster did what no other dealer could do and that was to get me in a new car that I had specific specifications to meet within my budget. His word the night before prevailed and made mine and my wife's day. The experience didn't end there though, he went on to show me all the ins and outs of the car as well as getting UConnect registered and downloaded on my iPhone before leaving the lot. This was the best car dealer experience I have ever had and will recommend him to anyone in search of a new car. Honorable mentions would include Mike Long, although he didn't have any part of the sale his knowledge of the 200S was much appreciated. He informed me of several details that weren't included online or on the sticker. This experience has changed my outlook on buying from a dealership. Foster is a key asset to the sales team at Criswell and I highly recommend he be compensated for his true worth.

Staceyg

26 de feb. de 2015

Shady. Condescending. Terrible customer service. Amongst other visits. I had dropped my jeep off to replace a headlight that was ordered From a previous visit. Also, my check engine light came on in the meantime. I am on vacation so didn't need my car. But called a week later to see what was up because I had not heard from them. The service writer would not get on the phone because she was off in 15 minutes. And said she had left one message on my phone which was completely untrue. When asked to speak to a manager. They put me on the phone with a porter to try to get the problem to go away. The next day I get no phone call about my car. The following morning I find out they called my home phone and left a message saying it was ready to be picked up, so a family member picked it up. Without knowing that, I called to see what was going on and they sent it home without fixing the headlight. They are an awful service lane. They are shady and lie. Take your car somewhere else. Nancy. You are condesending and rude. When I came in you were condescending calling me honey like I know nothing about cars when I probably know more than a lot of you. Next time you decide you're going to lie about contacting a customer, be aware that most people run their businesses out of their phone and check voicemails. Especially on vacation. Do us all a favor and quit your day job

300S

21 de feb. de 2015

I bought 2 cars from this dealership. The customer service on the selling side is fairly good, but I advise not to finance through Criswell. The first car I financed through them and the rate I was given was high especially since I have and had perfect credit at the time. The price of the vehicle was fair so I decided to promptly refinance. The second car I showed up with a check from capital one. The sales person was not happy at the end of that transaction. My problem with this dealership is on the service side. It is absolutely ridiculous that they only have techs that change oil on a weekend. On numerous times I went there I have been told that I have to bring my car back during the week to get the basic fixes done. For the past three weeks I had this annoying unsafe sounding rattling under my seat, so I showed up at the dealership today. There were only two service reps ... one Valerie and another lady. From my last service I learned that Valerie Green was dishonest, since she tried to up sell me to get my rear differential oil changed (a $400 job) when my car only had 25k miles on it at the time. From my research rear differential oil should be changed around 40-50k miles. I even told her that..then she rambled junk about Maryland state regulation being different etc. So I took a mental note to avoid her. I approached the other lady and told her of my issue, and then dishonest Valerie jumps in to tell me that they do not have any techs to even look at my seat and I had to come back during the week. I even told her that I don't feel safe driving the car with that noise. Her response was "sorry, there is nothing we can do". To which I replied "that's not good customer service". I then proceeded to look at the seat myself in front of her, a couple minutes passed and she told me in a harsh manner "Sir, you have to move your car you are blocking other cars". Today is the last day I will return to Criswell in any aspect...not to service my car and definitely not to buy another one. Please note if you have no other choice but to take your car to be service there.....AVOID the service rep VALERIE GREEN.

CodyS

14 de feb. de 2015

Love my new Jeep!!! Sean was extremely helpful. Went above and beyond in helping me out. Showed me what exactly what I was looking for. Some dealerships try to be pushy towards something you don't want. but not here. I would definitely recommend this place to my friends.

Ambush

13 de feb. de 2015

Criswell Gaithersburg gave us a very friendly and professional experience. Mike Long and Dan Leithauser answered all of our questions and I will most certainly recommend my family and friends to Criswell .

meball

7 de feb. de 2015

Got exactly what I wanted for an amazing price. This can be a stressful process but this guy knows what he's doing. Thanks Armand : )

hughrob

1 de feb. de 2015

Leon Travis was a great help, his friendliness, and understanding helped the deal go smooth. He gave good pricing and never forced anything we were not comfortable with

playas01

29 de ene. de 2015

worst service advisor, she tried to sell me things i didnt need, i brought my car in for repairs and the hourly rate is 122hr, she over charged me, i look at my papet work price, it averaged at 150hr, stay away from this place, i own a 2014 jeep cherokee and she tried to sell me a complete "driveline" service at $498 with 18,000 miles on my car, who does that?

CAB

24 de ene. de 2015

My husband and I were extremely satisfied by our experience at the Criswell Jeep Dealership. Leon Travis, our sales representative, was extremely professional and courteous...the best salesman we have ever worked with.We would highly recommend this dealership for their sales and service departments. We have been very pleased.C. Bourgeois

bluerosecrazy

18 de ene. de 2015

I visited various different car dealership, and I think I was treated the best in this dealership. I found what I really wanted with a few minor compromises, which was not even close to the offers I was getting elsewhere. Thank you Leon, for finding the car that I really wanted. I have never been happier with the Jeep Cherokee that I drive everyday to work now! Thank you for the great customer service.

dave

9 de ene. de 2015

I drove 4 hours based on a phone coversation with Armand Amany.I was really nervous driving so far based on a deal hammered out over the phone.When i got to the dealership, everything went exactly as promised.It could not have went any smoother. To bad all the other dealerships can'tprovide the same service to potential customers. This is how it should be done.Thanks again Armand and Ale Toueg as well.Thanks Dave Libolt (new jersey)

DO

1 de ene. de 2015

We just purchased a new Jeep Wrangler Unlimited and was very impressed with the level of customer service. No pressure and received the best price after significant research. Leon Travis did an exceptional job presenting all of the vehicle features as well as making the buying experience a pleasant one. We definitely would purchase another vehicle from Leon Travis/Criswell and highly recommend them.

A

1 de ene. de 2015

No games from their sales staff and great overall experience with Leon (sales) and Dan (Finance). They go over everything in great detail.They had a great selection of Jeeps both the Cherokee and the Grand Cherokee. In the end, I settled on the GC and worked with Leon on the selection of the model that best suited my needs.

sthomas350

31 de dic. de 2014

My 2013 RAM 1500 has been having issues with the rear door lock and I wanted to get it fixed or at least make an appointment to have it inspected. I drove 26 miles to this dealership from my house because of all the positive Google reviews. When I arrived, Mario Diaz was the only service consultant who was working. I told him about my situation and he said that the dealership's service department was backed up and that if I wanted an appointment, I would have to wait two weeks. I asked him if I could bring the vehicle on a Saturday, and he said they reserve Saturdays for walk-ins and handle mainly express lube services on that day. During this whole time, he had a horrible attitude and was becoming increasingly rude. I then confirmed by asking him that if I wanted to get this fixed on the truck soon, I would have to go to another dealership, but he responded back that I was "putting words in his mouth," and that he said "if I wanted to get the truck fixed, I would have to wait two weeks". His abominable attitude and atrocious customer service reflect poorly of this dealership. I have owned many automobiles and worked with many dealers. For example, EuroMotorCars in Bethesda, MD is a testimony of excellent customer satisfaction. I cannot recommend the service department of this dealership.

Brian Spears

29 de dic. de 2014

The process started, I found a van on the really nice Criswell website. Then I got in touch with David Coggin an excellent Commercial Sales Associate. David worked with the sales manage Ale to check availability and pricing for me. I live pretty far away by Dulles Airport. David was kind enough to give me a ride with him to work today to pick up my new van. He was extremely thorough in explaining how his dealership does business, the service and also the features of my new van. David & Ale were extremely professional and treated me with respect and value.Next on to the finance office (usually the thing I hate most about buying a car), I met a gentleman named Dan Leithauser. Dan was extremely pleasant, informative, patient, just really did nice job. I think our company 495 HVAC in Alexandria will be purchasing 2 or 3 more work vans here shortly. I really cannot commend the Staff a Criswell Dodge enough.

LOL

26 de dic. de 2014

Would not ever go to this dealership, I have a 2013 ford f150 crew cab with MAX TOW,ECOBOOST ENGINE,CHROME PACKAGE,REVIEW CAMERA ETC. and 22k miles. The truck is near perfect they offered me $22,000 to $22,500 .They have a 2012 with 45,000 on it for $30,000 what's wrong with that picture. Are they for real OR JUST OUT TO RIP PEOPLE OFF. I will not recommend this dealer or any of it's sales people, they just suck .

LB

23 de dic. de 2014

I just purchased a new Jeep Grand Cherokee Limited. Armand provided excellent service. He was knowledgeable and kept answering all of my questions. He kept a middle ground between being available to answer questions and view cars, and not being too pushy to invade my space. Other dealers kept bothering me with calls and emails. Armand followed-up, but did not bother me like the other dealers. In the end I got the car that I was looking for at a good price. I am very pleased with the service Armand provided.

Cajen

21 de dic. de 2014

We were greeted promptly when we walked in. I had an idea of what I wanted but Leon was great in showing me cars that checked off all my "must haves". The car buying process can be lengthy but it was painless working with Leon and the finance folks. I was out the door with my new car in about 2-3 hours. I've had the car about 5 days now and don't regret my purchase one bit!

fz

17 de dic. de 2014

Leon is professional and very friendly. He does not push. He tried to find the best deal for us, not the expensive one. He is honest. Although we finally didn't get a car from this dealership, we do appreciate Leon's help.

scheuerman

2 de dic. de 2014

Shawn was a pleasure to work with in purchasing my new car. He was friendly and knowledgeable but no pushy. He listened to my needs and did not try to sell me on something I did not want. He made the process work for me and within my timeline. He understood the features of the car and made sure I was being helped and satisfied until I was ready to drive the car off the lot. I would recommend Shawn and the Criswell Dodge team to anyone looking for a new or used car.

Jeepride

20 de nov. de 2014

I've was looking at a specific vehicle for some time and Criswell met my needs and now I'm riding in style. Thank you Foster and Dan!!!!

curiouslykim

18 de nov. de 2014

Mike Long was my salesmen and what a quick and great experience. He was very good at setting the proper expectations on my car buying experience; which took the anxiousness out of the day. Arrived at dealership at 10am and was out shortly after lunch with a fantastic deal on an amazing SRT8. This was my 4th Charger, first time at Criswell, and I think it says it all when I say "SEE YOU SOON Mike". I will need a 2016!

smitty3929

5 de nov. de 2014

I was interested in a new Charger they had. I called and talked to Bill Walsh who was great. We came to an agreement on the price of there car and my trade in. I drove 456 mile not knowing what might be . There were no games they did everything they said they would. Bill ,Sam the General Manager , Dan in finance, and Donna in the office were great. I would recommend them to anyone and my next car will be from them.

cnthatch

4 de nov. de 2014

Criswell was hands down the best dealer we interacted with during our car search. Most knowledgeable. Extremely accommodating. Made the entire process very easy. Highly recommend.

KToff

30 de oct. de 2014

This is my second purchase from Criswell Jeep, and it was again more than I hoped for. I started "looking" a few months ago. Leon Travis kept in contact with me, but not to the point of bothering me. On my time frame, I set up times to meet. Once meeting Leon in person it confirmed my feeling over the phone. His goal is to make the customer comfortable and satisfied. I will be back again, I love my Grand Cherokee!

rasterman

29 de oct. de 2014

One morning in late September, I found myself in an overheating 2006 Dodge Charger, the result of particularly intense stop and go traffic on I-270. Having made considerable repairs on the car earlier in the year (and recently surpassing 150k miles), I reluctantly searched for the closest dealership with the expectation of yet another repair ticket and invoice.. Upon my arrival, Carl Wilhelm worked through all possible options, eventually determining that buying new was the best route. He applied rebates and gave me an excellent price for a car that needed work before they could even test drive it. My finance rep, Steve, spent extra time over the next 48 hours, securing a loaner car and even taking me to lunch while dealing with everything from credit to title transfer issues. I feel lucky to have encountered the folks at Criswell when I did and very much appreciate their willingness to "see me through".

crz666

27 de oct. de 2014

Please., if you can avoid this dealerThe most devious people work there try to trick me into a loan, funny is they build xxxxxxxx stories to try to get in your good side, please be careful

mesaluvr9

23 de oct. de 2014

As the title says, this was my first time buying a new car, and dealing with a dealership altogether. I couldn't have asked for a better (or more patient) employee to work with. When I first showed up to Criswell I had a car with very specific amenities in mind. Armand was able to find the exact car that I wanted within two calendar days of me walking through the door. He worked all day and sometimes late at night, making everything happen for me. I was able to pick the car up yesterday, and he was still helping me with anything car related that I needed until I drove away.I would highly recommend Criswell to anyone looking to buy a vehicle, and I would definitely recommend Armand to anyone!

1Quincu1

20 de oct. de 2014

I recently bought a 2015 Wrangler Unl. Rubicon Hard Rock Edt. Not only was it the best optioned in the area, but it was also the best priced. Armand Amany was a delight to work with. He was very knowledgeable and offered a non-pressured buying experience. This was my fourth car buying experiance at a Criswell Dealership and I would recommend this dealership to anybody in the market for a new or used car.

Chickadii

15 de oct. de 2014

I just bought my 2014 Mazda CX-5 from Criswell Chrysler Jeep Dodge RAM (pre-owned department), and I couldnt be happier. A friend of mine recommended Mike Long, and he was really great to work with. He asked me what I wanted out of the car buying experience (what dealer does that??), patiently listened to and answered my questions, talked to me about the car I was looking at versus others, and because it had been a long time since I had purchased a vehicle (16 years), he explained the various steps of the purchasing process before they actually took place. He wanted to make sure I felt totally comfortable with everything happening and didnt feel pressured to buy or get any add-ons. In the end, I got the car I wanted, and feel good about the purchase (no buyers remorse here!). Mike took the time to demo the various features on my car, and even picked me up from Carmax where I had sold my old one. He really went out of his way to be helpful. Im already recommending him to my friends. And even though I bought a 'pre-owned', ''other brand' vehicle, Mike, Steve in Finance and everyone at Criswell treated me like I was buying from their new car department. Thanks, guys!

Jeep srt

7 de oct. de 2014

I recently purchased a new vehicle from Criswell Jeep. I had a few issues with the vehicle and brought them to Sam Halls attention. He said no problem and handled it, even when the fix had a issue it was taken care of right there and then. Also the service department fixed immediately and was careful with my vehicle. It got back fixed and clean, no greasy mess anywhere. All in all a great experience. thank you

JMC672

1 de oct. de 2014

I worked with Leon Travis to purchase my new Dodge Charger. Leon was a pleasure to work with, as were all of the other employees at Criswell Dodge. I have never purchased a car from Criswell before, however, with this positive experience, I will certainly be back.

Erlerf09

7 de sep. de 2014

I bought two Jeeps Wranglers with Mike and the experience was great. Mike and I reached a final deal relatively quickly and dealt with my trades with a lot of ease. Definitely the best car salesman I've ever worked with.

Erick Hazelquist

26 de ago. de 2014

So let me just start by saying I've gotten a new job recently and just paid off 3 different credit cards with my commission check this past Friday. That being said, I know my credit score is CURRENTLY in the mid 600 range (only due to use of more than 30% of my available credit) and that next month my credit will soar due to the cards being paid off and I'm more likely to get agreeable terms. The point being made is that I'm in no rush.I'm in the market for a 300C. I have been working with Denard Carey. I had an absolutely abhorrid experience. Talk about a Non-Customercentric attitude. He refused to listen to anything I said and continuously cut me off in the middle of my sentences and continued to pressure me to fill out a credit application before he did a rough appraisal on my trade based on info I provided (Pictures, Vin, Miles, Interior, Exterior pictures). I had to ask more more than three times to stop cutting me off and let me finish my sentences. Clear evidence that he cared not what I thought or what I had to say, only about himself and when he could make money off of me. I finally got him to be quiet for a BRIEF moment when I was speaking and informed him that I am in NO rush and I'm not going to buy anything other than a 300C with the options I want. Well, I tried to tell him all that, but he continued to talk over me and this time I just continued to talk instead of letting him cut me off for the fifth time. He then proceeded to say we can't do business. Which is hilarious because if he had just sat back and listened to me he would have heard that I'll be in a better position to do something next month with my better credit score and a downpayment from my next comission check if this month isn't workable. Your loss Criswell. I have some choice words for my experience, but I'll just leave the facts. Thanks Denard. You're the best.

y3martin

18 de ago. de 2014

I went to this dealership because my Costco disc was at this location. I met with Leon Travis. From the very beginning of our phone and email conversations he was great very nice, patient and took his time with me, and if any one knows me they know I ask a lot of questions. I want a safe and reliable car but most importantly one I can afford. Leon took at least 2 hrs with me and we went over car over car price over price to see what met my needs. My husband wanted to do other shopping which we did but----- but no one compares to the friendless and patience Leon had with me. I didn't feel rushed or pressured into buying car. I highly recommend this dealership BUT mostly I I recommend Leon Travis as your sales guys!!! worth the drive to see him and I will RETURN :-)

jumpcue

18 de ago. de 2014

After being given the run around by my local dealership in Newport News VA, I decided to shop around and do more homework on the Jeep Grand Cherokee I was looking for. I went to another local dealer in Williamsburg and they were not willing to work with my USAA membership's car buyers program. I eventually lucked out and found the exact vehicle I wanted, but it was on a lot 3 hours away from me...at Criswell in Gaithersburg, MD. I could have had any of my local dealers do a DX for it, but it would have cost more, and frankly, I was tired of dealing with them.Thankfully, (on my behalf), my brother called and spoke with Armand Amany. Armand at Criswell was happy to honor USAA's TrueCar certificate, as well as the $1000 incentive and the $500 military rebate. Between my brother and Armand, they worked all the numbers out and the following day, we drove up to MD to buy the Jeep. To my surprise, I didn't even have to put down a deposit, so there was a good chance the vehicle could have been gone by the time I got there.Not only was the vehicle still there when we arrived, but Armand was waiting to greet us at the front entrance!! The papers were already completed and ready for my signature. It was refreshing to see a dealership and a salesman that actually CARE about the customers and the car buying experience. He took the time to make sure I understood everything about the vehicle, and even set up my bluetooth and programed the navigation for me. The finance portion was an absolute breeze. If you know exactly what you're looking for and what you are willing to pay, this can actually be a relatively pain free experience. I should mention that because they honored the USAA true car certificate, I was eligible for and received a .59% 36-mos loan through USAA. I couldn't have asked for a better experience all around. Thanks Armand!!!

vancefort

15 de ago. de 2014

A friend recommended Leon Travis and Chriswell. I live in DC and had to pass closer Jeep Dealerships to get to Chriswell. The longer drive was worth it. Mr. Traves is both a knowledgable salesman (he answered all my questions satisfactorily) and a salesman that inspires trust and confidence.My only concern is that the dealership is far away from my home. I hope Chriswell has a shuttle service to the Metro if I am required leave my car at the dealership for service.Vance FortWashington, DC

003m401

11 de ago. de 2014

worked with armand amany. this gentleman is a true asset for the establishment. armand is genuine, respectful, honest and doesn't play games. he truly enjoys his work and it shows. first time I have ever purchased a vehicle and left feeling and still feel wonderful about the purchase! trust me, I've purchased many! thanks again armandI'm referring as many people as I possibly can :)

Sonia Portillo

7 de ago. de 2014

The Criswell team is very friendly. A special shout out to Leon Travis for going above and beyond in making every effort to keep to my budget. Overall, it's difficult for me to make decisions - however Leon's patience and willingness to answer all of my questions helped the process go much smoother and more pleasant. I think he met everyone in my family by the time the deal was done! I would recommend Leon to anyone interested in purchasing a vehicle. He made sure that I would be truly happy with my purchase - I LOVE my new Wrangler!

teehaire

4 de ago. de 2014

Fabulous experience. Bill Welsh is wonderful. Made our experience a breeze and a pleasure! Dan in finance was a pleasure as well. We will definitely be back to see them both in the future!

Omryszuk

30 de jul. de 2014

These guys are genuine and a breath of fresh air to deal with. The really want you to be happy with our purchase and Gene is a stand up guy! I'll be directing my friends and family to them for sure!

rknight182

30 de jul. de 2014

He was very pleasant to work with and will keep it real. very good man. He kept all ouyr options open and were making effort to stay within our budget-Ryan Knight

jackson.phylicia

7 de jul. de 2014

No pressure here just purchased my first new car and the experience was awesome! They took their time allowed me to test drive different models until we found exactly what I wanted/needed. We went to a different dealership but they wouldn't even let us drive the SUV I was looking at - how can I make a decision without driving it. Mike and Dan were great they explained everything to us! I am very happy!

ryanhankins

2 de jul. de 2014

Great customer service and i didn't feel pressured at all. Gave me a very reasonable trade in value and was very informative. Thanks guys! love the new car!

Pabelden

30 de jun. de 2014

They were very easy to talk to and the purchase took less than 1.5 hours. Great experience. They could have been more aggressive on pricing.

andreahoward

29 de jun. de 2014

We had just started our search for a Jeep. We have never owned a Jeep before, so we had ideas in our head of what we were looking for but we really didn't know. We went a different dealership, but they just didn't seem interested in making a deal with us. Armand was very helpful in our search for the exact Jeep that we were looking for. Even though he didn't have the exact Jeep we wanted at the dealership, he offered to search for us and found a few that we may have been interested in. After talking to us more about the Jeeps, he persuaded us to test drive another Jeep just to see if we liked it. We thought we wanted a soft top, but test drove a hard top and fell in love. Armand was never too pushy and got us what we wanted. We weren't able to do the deal the same day, but Armand definitely never gave up on us, and we ended up with a Jeep that was much better than if we went with the first dealership. We extremely happy with what we got and will definitely go back to see Armand again! We had great customer service, and really we did not to spend that much time at the dealership. We felt very comfortable the entire time, and never felt pushed into something we really weren't interested in.

mfeuer3

27 de jun. de 2014

The days of avoiding the "dealership' for vehicle repair services are over for me. No longer will I hold the incorrect belief that I'll be charged more, treated worse, or receive sub-par quality of work from this type of business.I make these statements with confidence due to previous, and recent experience at the Criswell Chrysler Jeep Dodge RAM - Service Center.Every employee I encountered treated me with a friendly, polite attitude. It's quite clear that customer satisfaction ranks as the highest priority at this establishment.I would like to extend a specific "thank you" to my Service Adviser, Mario Diaz for his genuine demeanor and grasp of true customer relations. All issues with my vehicle were thoroughly explained, service options were provided and promises were kept. What else could a customer ask for?I was completely satisfied with my service and will return to the "dealership" for all my vehicles needs.

jobrien98

25 de jun. de 2014

I took my car in to get work done for a recall (free), but they didn't have the part, even though I booked this appointment. Then the service person tried to intimidate me and scare me into getting my car fixed saying it was "dangerous to drive." She insisted that they couldn't release my car without saying it was "DANGEROUS to drive" on the invoice. When I told her I would have my mechanic look at it, she became angry and tried again to scare me into getting the car fixed there. I almost called the police because I didn't think she was going to give me my car back, even though I kept insisting on it. I took my car to my mechanic the next day and he didn't find anything really wrong my car and said it was NOT dangerous to drive.If you go to this dealership have an independent mechanic check your car out to confirm whatever they tell you.

dcbrown1022

25 de jun. de 2014

Wonderful overall experience! Warm, friendly, attentive customer service not only during the buying process, but after as well. Very highly recommend the Criswell Chrysler team.

slimelime12

23 de jun. de 2014

I was pretty happy with the overall service. I used TrueCar to have the price pre-negotiated, and aside from some computer issues (the Jeep that I wanted wasn't available), it was a pleasure. I got a great Jeep at a decent price and spent a total of 1.5 hours in the dealership.

cencuj

20 de jun. de 2014

We made a purchase and the ENTIRE staff that we delt with, were AWSOME and easy to work with. No problems, friendly, and willing to work with us, answer our questions and helpfull. Great experience. We will definitely be working with them again.

iris72

18 de jun. de 2014

The dealer is very friendly. Armand, the sales who worked with us is very patient and pleasant. He is particularly helpful when we have questions about different features of this new model. The sales manager, Ale, is great as well.

ajbowie

16 de jun. de 2014

I just bought my first new car at Criswell Chrysler Jeep Dodge RAM in Gaithersburg. I am quite pleased with my experience at Criswell Auto and with my sales consultant, Foster Gambrell. He was very helpful and easy to work with. His sense of humor and friendly personality made for a pleasant car buying experience. I told him what I wanted and I drove home later that day in my new Jeep. It had everything I wanted and was offered at a reasonable price.To anyone looking for an easy and enjoyable car buying experience, I would highly recommend Foster Gabrell from Criswell Chrysler Jeep Dodge RAM in Gaithersburg.

jesus12345

11 de jun. de 2014

I visited three other dealers in the the Baltimore area before coming here. From the start I told Jeff that he must want to sell a vehicle more than I wanted to buy one. After four hours at the store we had a deal. It was worth the fifty mile drive.

IrvinGomez

29 de may. de 2014

Everyone at this place is very friendly. Leon helped tremendously with my purchase and went above and beyond to make sure I got the best deal. The price was just a little bit too much but I appreciate everyone's help. I'm very happy with my new car!

deej5464

23 de may. de 2014

Thanks for Armands time patience and professionalism in giving us a great deal on our new Jeep. We drove from 2 hours away and it was well worth the ride.

peisel

23 de may. de 2014

Bill was very patient and informative dealing with my father and me. He answered all of our questions and took the time to make sure we got exactly what we were looking for.

cwalker871

21 de may. de 2014

Good morning,I wanted to express how happy and content I am with Mike Long's overall attention to detail and follow through with my experience at the Criswell dealership. Mike is both very bright and quite motivated. Whenever there was an issue he devoted himself to a position with a high degree of diligence. He was a quick learner when he saw what I was bringing to the table and worked with me professionally and personally to make sure I received the best service for my new truck purchase. Mr. Long has demonstrated the ability to articulate information and ideas in both the verbal and written forms, and continued to exceed my expectations. Coming from a IT company, I speak for everyone when I say I will be highly recommending Mr. Long and the staff at Criswell in the near future.Mike Long went out of his way to contact me when he stated he would contact me. I particularly appreciated Mike's willingness to take initiative to work with my on the financial aspect of the sale as well. He is always on call and ready to handle any task with no hesitation. He really defines professionalism and customer service in a competitive work environment.I hope this will be a message that reaches out to you and is kept in her personal records on his next appraisal/review. 5/5 stars!Thank you for your time,Chris Walker - Google Applications Administrator

saxe1125

20 de may. de 2014

I shopped for the best deal on my new 2014 Grand cherokee at several different dealers in Md and Va. Leon Travis at Criswell left me with the most positive impression when communicating by email. He was honest and straightforward and he honored the deal we had discussed. No sleazy games or gimmicks. I appreciated his patient and laid back selling style. Even after the sale he has been great about making sure we are completely satisfied with our new jeep. I'll be recommending him to anyone I know looking for a new vehicle.

borchert

20 de may. de 2014

My wife and I had a very good experience with this dealership. We knew we need a car and we knew the make and model. What we didn't quite knew were all the features we really wanted and which we didn't - therefore this car buying included some learning and experimentation. We never felt rushed into buying a particular car just because it is currently on the lot and fits somewhat but not exactly out wishes. We felt that it is important to the dealership that we are happy with our purchase. Carl listened very well to us along the path. The complete process included test driving different cars and identifying which features we want and which we don't really need. All this with still staying within budget. Carl helped us in a very professional and calm way to get the car we liked - more important though at our speed. Once we knew what we wanted, he researched and found exactly the car matching our specifications. We got the impression that this dealership cares about their customers and what they want. Already at the very beginning, entering the dealership, one immediately feels that this dealership is different from many others. Each car sales man has its own office, well lit with large windows, The sales persons are more like agents who help you finding the car you want. They do not give the impression they need quickly to empty the lot to make the sales for the weekend. It seems to me more they are building a customer base that will come back along the road the next time the need a car. This car shopping was absolutely no hassle, it was extremely pleasant and I only can recommend them.

Maggiekam

13 de may. de 2014

Leon Travis was very good. Kevin Jones gave us an excellent test drive and was very knowledgeable. Leon was very accommodating and worked hard to get us a good and fair deal, but we felt the manager Toeg was not as responsive to our good faith offer. After we purchased our 2014, he went out of his way to tell us the 2015's were coming out for order the next week. This fact was kept from us when we asked and might have made ur wait or ask for a lower price. Not a good business practice which left a bad taste. This has nothing to do with Travis nor the car which we like so far.

Turkeyfoot

10 de may. de 2014

Valerie is the best, a real service pro. I know my Town and County van is in great hands. Valerie is attentive and spot on when it comes to caring for Chrysler iron.Bill B.

Geo002

10 de may. de 2014

I waited two days for things to settle before providing my review. Criswell dealership is where I will always go for a vehicle because of Sales Consultant like Mike Long. One of the major foundations of any dealership is its Sales Consultants. When I was searching for a vehicle, Mike's actions demonstrated to me why Criswell gets my Best Dealership rating - he not only listened but heard what I desired, and made my vehicle desires into reality by working hard for me, his Manager and Finance Specialist. Exceptional may be a better term to describe this particular Criswell team who worked for me. I appreciate finding me the new vehicle purchase. Already neighbors inquired about the new vehicle. I keep Mike's Criswell business cards in my vehicle and handed them out talking about my positive experiences at the Criswell Dealership particularly; Mike Long who was my Sales Consultant, Sam Hall General Sales Manager, and Dan Leithauser Finance Specialist. In addition, I must mention the unknown Criswell employee who pointed me in the right direction outdoors - he was not in Sales yet very courteous and professional, another plus for Criswell. I drove about 60 miles from home in NE Baltimore County one way to Criswell, it is well worth it, to be among the Criswell team who took care of me in my search and purchase of a new vehicle. Thank you Criswell.

poliver

7 de may. de 2014

Leon made buying this Jeep a positive experience. The finance department was great. Everything went very smoothly and we will most definitely use Chriswell again.

Kimamori

22 de abr. de 2014

I had a great experience with Leon. he took as much time as I needed, answered all my questions, and despite the fact that I was just looking at options and on a recon. visit, I drove off in my new Jeep! I love it!

stevebowman24

18 de abr. de 2014

Started online looking for a 2014 Wrangler and looked at several dealerships only to find they all had very little inventory and not a lot of help. I looked at Criswell's website and not only did they have the inventory, but were willing to help me find what I was looking for. Mike Long sent me an email and asked me what I was looking for. I told him that I had seen a JEEP online and he was happy to discuss it with me. I could tell the man knew his product because he mentioned things that only JEEP owners know. I told him I had to have a black Wrangler Sport and told him the equipment I wanted on it. We set an appointment for a test drive that Saturday and when my wife and I arrived at the dealership we were greeted by some of the most cheerful and welcoming people we have ever seen. When we asked for Mike, the person got him right away and Mike greeted us with a professional and cheerful attitude. I cannot say enough good things about Mike. He is hands down the best new car sales consultant I have EVER worked with. His desire to make my wife and I comfortable and provide us with the information we needed was nothing less than second to none. We test drove the new Wrangler and I was blown away by the changes from my 05 to the 2014 model. He even came to our house on Sunday to look at our trade because we did not bring it on Saturday. We came to an agreement on the numbers and the hunt started for the black soft top sport I wanted. Mike did not stop until he found the right JEEP and went himself to get it. When I got to the dealership to pick up my JEEP It was clean and ready for delivery and I was impressed yet again by Criswell's attention to detail and quality of service. Applause to Mike and his team at Criswell for providing me with the BEST car buying experience I have EVER had. I will recommend Criswell to ANYONE I KNOW that needs a new or pre-owned car. Mike Long has restored my hope that someone can buy a car with no hassle or lies and can get the level of service that someone who is about to spend several thousand dollars deserves. Again, I cannot say enough about Mike. Many thanks to Mike and the team at Criswell and I LOVE my new beautiful black Wrangler!

Cathyhoag

13 de abr. de 2014

Great people and very knowledgable. Fair and excellent customer service. Everyone is responsive and they follow upon all your needs. Service dept.is good too!

smblair

11 de abr. de 2014

I purchased my Dodge Journey earlier this week. My last car buying experience left we with a terrible taste in my mouth and working with Mike restored my confidence that purchasing a new vehicle can be enjoyable. He walked me through every step of the way, explaining all my options, finding me the right vehicle that met my budget and helping me through the financing process. At no time did I feel pressured or did I ever feel that someone was trying to take advantage of me. I will be buying ALL my future vehicles with Mike and I completely recommend him!

AmySauer

8 de abr. de 2014

I've had such a good experience last year that I traded in by Compass for the Cherokee this year. Mike was amazing and worked with me to stay within my budget for exactly want I was looking for. I've worked with other dealers and had that used car salesman promising me things and never coming through for them, Mike went out his way to make sure I got everything I wanted and even extra! I would recommend this dealer to anyone looking for a new Jeep huge selections for everyone.

billy26

27 de mar. de 2014

This was an excellent experience. Mike Long, the Criswell salesperson, was exceptionally knowledgeable about the vehicle I was interested in--the Grand Cherokee Overland--and worked a very acceptable & fair price. Likewise, the finance department person, Dan Leithauser, was also very knowledgeable and processed the loan quickly while also explaining all options. They were always courteous--which is what you expect--and very professional. This was the 2d time I bought a Grand Cherokee from Criswell and they are far superior than the previous Gaithersburg Jeep dealer.

Tippi

24 de mar. de 2014

Detour!! Detour!!Terrible just terrible. I went in for a Dodge Dart and ended up wanting to buy the stylish New Jeep Cherokee. Where to begin..where to begin? It was so new, I had to order my vehicle. 1) They entered the ordered in wrong, plus after the promises of a 3-4 week arrival, thankfully, it still hadn't showed up. I should've took that as a sign of incompetence. I eventually found a vehicle on their lot that had similar packages that I wanted, except heated seats- I went with them installing it. Unbeknownst to me they put in a single stage switch (High Heat only) plus it was not put where the traditional buttons are. Instead they were put under my armrest. I was not informed they were going to be installed there and that I wouldn't have a high-low option. When addressed they told me I'd have to pay extra for them to put in the new switch and that the location of the buttons couldn't changed. Wish I had know both, so stay away from any aftermarket suggestions. When they needed to send it back to the installers in the morning, they wouldn't even pay for a $40 rental car so I could get to work. I should've went with my gut on this place.When financing they told my approval check from my credit union wasn't acceptable and that they needed me to fill out their credit application as back up in case the check didn't go through. Really? Working with the finance guy wasn't much better. He was aggressive, pushy and didn't want to go over the numbers with me. His excuse- "I don't get involved in the deals/numbers that sales give". Absolutely playing ignorant. Within my first two weeks of having it I was already in Service. Crappy experience there as well. They told me the vehicle was still adjusting to my driving patterns and that everything would resolve on it's own. Wow-Come on! Plus when I needed my front plate bracket mounted they wanted to charge me for it.Crazy stuff! One thing after another. If I wasn't strapped to get a car, after waiting a month- I would've left at the first sign of trouble. I recently got a great deal trading that Jeep in. It was slow- zero torque, the entertainment options had glitches, a fan belt was chirping, plus the engine wouldn't shift on time. The vehicle and the experience were terrible that changed it for the new 2014 Volvo XC60 I used to own. Save yourselves and go to Darcars of Rockville, way more professional, better buying experience and guess what you can get a rental car with no hassle.RUN!!...Don't look back, I promise you, you aren't missing anything.

Hockey7081

17 de mar. de 2014

We visited several Jeep dealerships in the Washington, DC area prior to visiting Criswell Jeep in Gaithersburg, and of all the sales associates we worked with, Leon was by far the most knowledgable about the vehicle we wanted to purchase (Jeep Wrangler Unlimited). He had a strong knowledge of all the options and trim levels and he walked us through the purchasing process. We left the dealership with a deposit down on a new Jeep and felt confident with our purchase.

mikemarkk9

14 de mar. de 2014

I can't say enough good things about Criswell Jeep and its associates! This was the third dealership we visited in our search for a Grand Cherokee SRT. The showroom was clean and well organized. The private offices allowed us to talk directly with our associate (Mike Long) without any distraction. Mike had great customer service skills, heard what we wanted and worked hard to help us come to an agreeable price. Mike was personable, trustworthy, honest and an overall great sales consultant. We would return to this dealership and Mike Long to do business again in the future.

eileenandtim

2 de mar. de 2014

After a long and very frustrating day at another dealer, we stopped in and met with Leon Travis. I was pleasantly surprised to have such a positive experience. I knew exactly what I wanted and wanted to pay for it, as well as what I wanted for my trade in. Leon was able to meet those needs in a timely fashion, with none of the typical car salesman run around. I would and have recommended Leon and Criswell to others.

jeep1869

26 de feb. de 2014

Valerie could noy have been nicer. In fact, since I was in for an oil change, she noticed I had tire damage that needed immediate attention!

anorman28

22 de feb. de 2014

I visited the dealership in the fall just looking to see the new Cherokee and see if it would meet my needs and fit my price range. On my first visit Mike went out of his way to show me not only the base level Cherokee but also the higher end Trailhawk I would end up purchasing. Every time I spoke with Mike he leveled with me on information and answered all of my questions no matter how small. When my wife and I were ready to order the vehicle Mike again went out of his way to make sure we got our order in as quickly as possible. The order process did not go smoothly due to errors on the Jeep corporate end and I have expressed this in an earlier survey. During this time Mike did his best to smooth out the bumps of which there were many. He even handled the criticism in the survey professionally. My intent in filling out the survey as I did was to reflect on Jeep corporate, not Criswell. To anyone who wanted to do business with Criswell I would say that they will do everything they can and tell you the truth during the sales process. So listen to what Criswell says and ignore what the manufacturer says.

bdor12

20 de feb. de 2014

Leon Travis was an outstanding sales consultant, remaining patient and professional throughout the process. Dan Leithauser handled my financing process, and as he did once before, was just great in getting things done efficiently and professionally. Both Leon and Dan went overboard in insuring that I was happy with my new Jeep purchase.

jts410

12 de feb. de 2014

Wanted to comment on our recent experience at Criswell where we purchased a new Grand Cherokee. To summarize this was by far the easiest, stress/hassle free car buying experience we have ever had. Bill Flowers was excellent to deal with, very responsive and straight forward. We did not encounter any of the typical negotiation tactics (speaking with 5 different managers, etc) and even the initial price offered was very fair. I had done the research ahead of time so we discussed very openly with Bill some strategies to meet our budget requirements and within a few minutes we were set. The remainder of the process financing, paperwork etc was done very efficiently and without hassle. We would highly-recommend you put Criswell on your list when shopping for a new vehicle.

dstinner

31 de ene. de 2014

Bill was extremely courteous. He was very thorough in explaining the features of the vehicle we were looking at and the differences in the different trim levels. In addition he did not play games while negotiating the price.

dgreenleigh

28 de ene. de 2014

Called Criswell to buy a Jeep Wrangler Unlimited and Mike Long answered the call. Mike came to my office to pick me up and let me drive the Jeep back to the dealership. While driving back, Mike did a great job explaining many of the Jeep's features. Once we got back to the dealership Mike was very professional and gave me a very fair price for the vehicle. He put zero pressure on me as we discussed options. In fact, Mike told me which options might make sense and which ones would not. Finally, at the end of the transaction Mike did a great job walking me through all of the features of my new Jeep until I was completely satisfied. Thanks Mike Long for putting me in a very cool Wrangler.

mjmosquera

17 de ene. de 2014

Mike was great to work with. I didn't feel pressured and he made the whole experience fun! He is very knowledgeable about Jeeps and I felt confident that he was being honest and sincere. Overall a great experience! I'm glad I got to work with him.

jjsexton

17 de ene. de 2014

For reference, I rate my previous vehicle-buying experiences at dealerships other than Criswell as good. However, my experience thus far with Criswell is EXCELLENT. Customer service is clearly a priority at this location. I dealt with Leon Travis. He treated me with respect and patience. I started my purchasing experience with the Jeep Patriot in mind. Leon never once tried to push me toward a different vehicle or extra features. Even after I transitioned to purchasing a Jeep Wrangler, he always worked to answer my questions in detail. As I'm a first time Wrangler buyer, he also asked thoughtful questions regarding my own preferences and plans for a Wrangler. These questions and their answers greatly influenced my model selection. Based on my market research, Leon quoted me fair prices for both my trade in and new Wrangler without any haggling. Even after placing an order for a Wrangler, Leon Travis and Sam Hall worked diligently to make last minute changes to my vehicle options and never once showed signs of frustration. Really, they demonstrated extraordinary dedication to pleasing their customers. If you are looking to buy a Jeep in the metro DC area, I highly recommend this team.

LandoverNoLookyLoo

11 de ene. de 2014

I was shopping for a good deal on a fuel-efficient car in the Corolla/Sentra/Mazda 3 class. I hadn't considered a Dodge Dart, but I saw one advertised for a good price in a circular in Philadelphia while traveling, so I used my Costco membership to match me with a Dodge dealer near where I live in Maryland. Well, it matched me with Criswell in Gaithersburg and I live 35 miles away from Gaithersburg in Landover. At first, at the price I was quoted on the 2013 Dart (new, but still on the lot), I didn't think it would be worth the time and expense of travelling that far to test drive the car. I didn't expect much since I was unfamiliar with the Dodge brand, but Mike Long patiently explained how the Dart differed from the other vehicles I had considered and why I should make the trip. In the end, I made the trip. I absolutely loved the Dart. It was everything he said it would be. He was right. It was worth the trip and he worked with me on the price, so it was worth the money as well. I give this dealership high ratings because they didn't mislead me or waste my time and they treated me with great courtesy.

kamcgough

9 de ene. de 2014

I cannot warn you away fast enough:A Giant shiny monolith rises out of the pavement to beacon weary Dodge owners to their doom:I scheduled recall service days in advance to permit parts to arrive for my 2011 Ram 2500 (a 1 hour affair, by Dodge estimates). I verified timely shuttle service(3 times), and arrived 15 minutes early. My Service partner took my keys and information and aked me to take a seat for at least 30 minutes to await a shuttle. The shutte arrived about 70 miutes later. My service partner told me it was hours of work to do the parts replacement. I smiled and accepted my lot, and cut my lost time to 90 minutes so far.I borded the shuttle, and took a 5 minute drive to next pitcher plant, jutting out of the pavement: this one beacons the Chevy owners to share my fate.My shuttle driver got a call while waiting for the next patron. We were headed back to the Dodge shop to get more victims.I exited at this point-stage right, and walked the 1.3 miles back to my office. Nice weather in Maryland this week: polar vortex and all.3 HOURS ELAPSED: My associate called me back: they will need to re-schedule because this visit only permitted the shop to make measurements. They needed a few more weeks to perform this scheduled recall due to lacking the right parts. 'Dodge central office was really backed up, and Criswell Dodge could never be blamed for corporate's poor planning.'Me: fine, can you have the shuttle come pick me up? Him: do you want their number, you can call them...Me: I will be there within the hour to pick up my vehicle.So I roll in, asking another co-worker to take 20 minutes out of his day to help me in my plight. I arrive about 45 minutes after my call with Will. He is not there, and since it is lunch hour, there is only one service percson, handling the lunch rush. I explain my situation, and he send a minion to retrieve my keys and fetch my ride. (I checked for the location of the vehicle, and left my coworker standing at the curb: who knows what could happen next?)This poor kid (minion) can't handle the truck, and the delewrship has managed to block the truck in with no less than three other vehicles. (sing refrain here). I send my colleague back to work. He doesnt have enough pocket change for bail. I responded to a query from the floor manager about my loitering. He got the message, and suggested he had some things to work on. I took the keys from the minion, extracted my vehicle from it's landlocked state, and cruised back to my place of work (all the while knowing that Chrysler has issued a safety recall for my front suspension and steering: un-remediated). Oh yeah: they lost the recall paperwork. I guess Io can always call Chrysler for another copy before I take an unexpected right angle to traffic driving home tonight.STAY AWAY: this is a CF.

dryk13

31 de dic. de 2013

Mike and his team were very knowledegeable and made the whole process easy. There wasn;t much haggling or arguing about price, color or model. They had the vehicle i was intreeste din pulled up and ready at the front door from the first time I went in. I would recommend Mike and his team and certianly go again if another need arises.

rosykes

16 de dic. de 2013

Mike Long was fabulous to do business with on our new SRT8! He was upfront, honest, and straightforward. I can't even begin to put into writing how truly refreshing that is! He is SRT Certified, and extremely knowledgeable about the vehicles and all of their features. He even took the time to walk us through a demo after-hours, and after the deal was already done. The dealership environment was inviting and whole team friendly even on what seemed to be a busy day for them. The management worked quickly and fairly on the price, and the finance person got us a great rate. This was probably the smoothest car sale from start to finish that I've ever done, and Mike worked to make it as stress-free as possible. We highly recommend Mike and the team at Criswell and would give them our repeat business in the future without a doubt.

f16harm

14 de dic. de 2013

Mike Long worked tirelessly to get me into the new 2014 Jeep SRT8 I was looking at. I was looking to trade my 2012 Jeep SRT8 and had a goal price/trade in mind. I had two other offers that were better than Criswell's, but Mike worked my numbers and emails to the bone until his Boss cracked. My family drove down on a weekend and were leaving in less than 2hrs after Mike looked at my trade, cleaned the new vehicle, and we signed the paperwork. Very happy with Mike, his Boss's willingness to give the best deal, and the dealership's environment. Will give Mike and Criswell the first chance to sell me a new car in the future if they have what I am looking for.

new2jeep

19 de nov. de 2013

This was not our first car buying experience but it was definitely the BEST! Leon Travis was extremely knowledgeable and patient. He was truly amazing! We visited multiple dealers prior to our purchase. Criswell was the first to make us feel at ease/comfortable with the car buying experience thanks to Leon. They were responsive and approachable. Leon's follow through can not be compared. Dan in finance also worked really hard to get payments where we wanted them. We love our new Jeep! Thank you Criswell team, our new car buying home.

2013JeepOwner

10 de nov. de 2013

I chose both Criswell and Mike Long based on their reviews; I was not disappointed. My experience was extremely stress free and enjoyable. Mike was very clear and straightforward in laying out all costs, fees and options. I will definitely recommend Criswell/Mike Long to my family and friends.

kingletplace

16 de oct. de 2013

My husband and I just purchased a Grand Cherokee from Carl (Criswell) on 10/12/13! Working with Carl was so easy. We never felt pressured and he always took the time to answer all of our questions without feeling rushed. Carl was also very thorough in showing us how everything works since it's all computerized now. I would definitely refer anyone I know who is looking for this brand to Carl at Criswell.

burdrose

15 de oct. de 2013

All dealership employees that assisted me were very courteous and helpful. My past new car buying experienceswere usually very frustrating and often unpleasant - at the end I was usually just glad it was over. The dealership andthe salesperson (Leon Travis) that assisted my wife and I at Criswell CJD made the whole buying process a pleasantexperience. The salesperson worked hard to meet our needs/requirements without trying to steer us to other vehicles.He did not try to push or rush us to make a decision or purchase a vehicle.

PS2013

21 de sep. de 2013

I was looking for a Jeep for my mother. Mike spent at least 6 hours trying to find her the best car for her needs. He remained positive and helpful throughout the shopping experience, even though she did not make a purchase.

AngieSuddueth

17 de sep. de 2013

We live in Hawaii and my husband is in the military and being deployed. I will be moving back to Maryland during his deployment and we were looking for a car and needed assistance since we would be buying long distance and needed a car by the time I arrived in Maryland. Bill Flowers was the perfect salesman for us, he worked with us and was able to get us what we wanted and also delivered the vehicle to where my residents will be once we arrive back on the mainland. Bill removed the stress out of buying a car and the additional stress of buying when out of state. I would highly recommend Bill and will be going back to him for any of our future needs where ever we may go. Thank you Bill you are the best.

hcorrea

16 de sep. de 2013

We had a great experience working with Leon. He was courteous, helpful and took the time to show us different vehicles. He returned our calls and emails on time and gave us different options available to us. Overall, a great experience doing business with Leon.

chrozanski

10 de sep. de 2013

My husaband and I purchased a new JEEP Grand Cherokee with Carl. I went in advance while my husband was on vacation to look at the vehicles and was plesently surprised at the customer service. I never once felt pushed or demanded to hold the vehicle. I continued to ask questions from Carl about the vehicle and he responded right away with the answers. My husband and I came back in to purchase and Carl located our perfect car, personally went to get it from another dealer and walked through every inch of the car with us. I highly recommend working with Carl, he made purchasing a vehicle easy, friendly, and enjoyable.

Bravo5

10 de sep. de 2013

I had a great experience with Carl Wilhelm at Criswell. I spent a month doing on-line shopping for a 2013 Dodge Durango. Carl was fantastic through the whole process. He was patient, polite, and responsive via email. Other dealers used a mix of emails and phone calls to try to get me to show up at the dealership without really discussing or negotiating the price. Carl kept me informed and we negotiated via email as I narrowwed down my Durango choices.In the end, I had two other dealers quote prices for the exact same Durango on Criswell's lot; both prices were much higher. I also had one competing quote for a different Durango (different exterior color). That competing quote came out $200 under Criswell, but I had a negative personal experience with that dealership, so when I was ready to buy I went to Criswell first.I only met Carl the day we bought the car. I showed up with the competing quotes and asked Carl if he could beat the lowest price, as he had stated in one of his emails. I plainly stated I was at Criswell because Carl had provided better customer service, but I was going to buy a Durango that day based on price. If Carl could beat the other quote, he had a deal, if not I was reluctantly heading to the other dealership. Carl sold me the Durango at my asking price which was $200 lower than the best competing offer. (Note: I'm talking about final out-the-door price with tax, tags, title, dealer processing, etc, all added in.)Carl then sat in the Durango with us and went over all the features of the Durango. He even helped us program our phones into the UConnect Bluetooth system and helped us program some of our favorite Sirius satellite radio stations.My only negative comment was there was a bit of a delay between negotiating the final price and actually filling out the purchasing paperwork with the finance guy. It wasn't excessive, but a bit longer than I thought it should take.If you are looking to do the majority of your shopping via the internet, and you'd like to discuss options and pricing via email or text, I highly recommend contacting Carl Wilhelm.

Giaour

8 de sep. de 2013

Mike, Ale, and Jeffery made buying my Jeep and easy, straightforward, and enjoyable experience. Mike had the vehicle ready in the morning based on my email request for test drive, was very knowledgeable about the product, and facilitated getting the deal done. Ale was working to get the credit report going to allow deal to move forward (also offered food, very thoughtful!). Jeffery finished up with getting the financing and offering additional services (extended warranty) that we were interested in. Overall a great team and a very successful process.

seanw1

7 de sep. de 2013

Leon Travis is a fantastic sales person to work with. Very knowledgeable about the vehicles, No pressure sales tactics. He was a no nonsense type of guy that makes the car buying experience a pleasure.

stacparker

1 de sep. de 2013

Thanks Leon for listening to what we wanted and helping us through the purchasing process. My husband and I enjoyed working with you. Thank you for all your help and expertise! Stacey & Andrew

jrsimpleman04

24 de ago. de 2013

I worked with Bill Flowers and David Merritt interchangeably. They both were extremely accommodating to myself and my family, even when I had to bring the twins into the store. It was a great experience with fantastic people that made you feel invited and that they truly wanted you to be happy with your car. The team was less about selling 'a car' and more about finding 'the car' my wife and I wanted to buy. Again, a tremendous team and experience. Oh, not to mention, EXTREMELY competitive, if not the best at working to get you the most for your used car. I traded in a 2012 GL450, which had the bumper replaced with a Carfax incident, the TEAM at Criswell gave me $45,000 (which was only 1000 under kbb), were TATE in Frederick offered me only $38,000. I"m sorry, there is a problem somewhere if there is that large of a discrepancy, and it wasn't with Criswell if you know what I mean. Buying the Grand Cherokee was VERY QUICK, I got to the dealership and they had the paper work ready, I walked through the car with David and the finance team was ready to go through everything. I was in and out in 1.5 hours, including going back to parts for cross rails and all season floor mats. So, if you are buying a car, want an amazing deal, but also a wonderful experience with amazing people, I would 100% recommend the folks at Criswell, specifically, Bill and David.

ROBERT6060

22 de ago. de 2013

i wanted to take a minute to rate my dealer, Mike Long did an ABOVE OUTSTANDING job with the sale of my vehicle. On the chrysler customer promter score I rated a 2 about my vehicle satisfation simply because when i called chrysler direct, the gave me WRONG information when it came to the UCONNECT SYSTEM. Chrysler corporation itself told me that the" IPHONE 5 WAS INCOMPATIBLE" and an update would soon be sent out to all customers. That information was completely inaccurate which made my rating a "2" because that system really is the only decent feature of the car. In doing so, i may have made my DEALER look bad when in actuality I told him about the issue, he PROMPTLY went to my vehicle and synced my phone to my vehicle and proved that THE CHRYSLER CORPORATION gave me inaccurate informaton. I have loged a complaint with CHRYSLER in hopes that i can change my rating in the "CUSTOMER SATISFATION SECTION" on the "PROMPTER SCORE"Finally, I wanted to express my "COMPLETE SATISFACTION" with Mike Long and I hope the higher ups at Criswell will take the time to follow up and make this right with Chrysler. Mike Long did not deserve to take the hit on this, It was not his fault, It was Chryser Corporation itself. I am a very persistant person and I believe in fairness, I am a supervisor in my proffession and I would break my back to ensure that everybody is treated fairly and gets what they deserve. The last thing I want to happen is somebody to be blamed or reprimanded for something that they did not have anything to do with.If anything, Mike Long should be "COMMENDED" for making the Chysler corporation proud and handling an unsatisfied customer and making them satisfied. Especially when a dealer makes CORPORATE look good......Excellent job

kliney

18 de ago. de 2013

Bill was the best! My wife and I recently purchased a 2014 Jeep patriot and could not have been happier with Bill's salesmanship. Purchasing a vehicle has always been a hassle in the past and that was not the case for either of us. You have an amazing employee who obviously loves what he does and it shows!

Lilyyf

17 de ago. de 2013

Excellent prices, nice people, very informational! I would one hundred percent recommend this dealership to anyone I know because they were successfully able to find me the car of my dreams at a reasonable price with all the features I wanted in a car.

motor250

15 de ago. de 2013

Very friendly and helpful employees. All were very knowledgeable in their respective fields from sales to finance. Not having purchased a new vehicle in nearly ten years, I was apprehensive at first with regards to aggressive sales personnel. All the sales people at Criswell were extremely helpful and informative as opposed to being pushy or demanding. I was provided with informative details with regards to my inquiries about the models of Jeep Cherokee that I was interested in and allowed to make my own informed decisions about purchase without undue pressure. After several trips and test drives at Criswell, I selected a model for purchase and believe I received a very fair price as well as being treated with the utmost respect and dignity throughout the process. I would definitely recommend this dealership to anyone interested in purchasing a new vehicle from their inventory.

leeubank

7 de ago. de 2013

Leon was a great help in my choice here to purchase the Dodge Charger. He was very informative about the car. in fact everyone so far has been great.

2013DodgeDart

3 de ago. de 2013

Walked in looking for a 2013 Dodge Dart. Had been having a hard time finding one with a manual transmission. Sat down with Leon, told him what i was looking for and what i could handel money wise. He did the research and luckly we found one. He worked with me from start to finish. Very nice and easy going. Made the whole process easy and unstressful. A great sales consultant (i have finaced 4 cars now, this was the best buying process ive had, overall).

dascosi

31 de jul. de 2013

I'm giving Criswell Jeep the best rating possible because I thought my salesman Mr. Jarrett Twigg was polite, knowledgable, and respectful to me and my wife. He spent ample time with us showing the Jeep and explaining its features. I had the pleasure of meeting the manager Mr. Toueg at our purchase and we got a really good deal with a great price, a factory rebate, and a low financing rate. I had a minor problem with an engine light and I thought the service department did a outstanding job fixing the problem. I highly recommend Criswell. Im very happy with my 2013 Jeep Grand Cherokee. Domenic Ascosi

halk

22 de jul. de 2013

I felt that I was dealt with fairly and honestly...without the stereotypic doubletalk. One of the few times I walked out of a dealership now feeling slimy. Salesman drove to another dealership on his day off to get the car. GREAT SERVICE!

dendi57

21 de jul. de 2013

An online search uncovered this rare find. Although we live out of state, the service we received convinced us to make the three hour drive. The entire experience was painless, our salesman, Carl and finance person, Jeff were great to work with. We will definitely make the drive again for our next vehicle purchase.

kandjandj

15 de jul. de 2013

Best car buying experience we have ever had. We found what we wanted and reached a deal quickly, no hassles. Had such a good experience, we came back the next day and helped our son purchase a truck from the same salespeople!

StrayCat1963

15 de jul. de 2013

Leon were very patient, stayed after normal work schedule to help us out with the purchase of new Dodge. He had good knowledge and very friendly. Over experience were very good. Could always have wished for a better price but timing of purchase were maybe not on our side.

bluemoon13

11 de jul. de 2013

I bought my vehicle on June 11 2013 from Leon Travis, He picked me up from the metroon his day off to make it possible for me to purchase my Dodge Journey. Before I left the dealershipLeon took the time to answer all my questions, and showed me how to work all the gadgets in the vehicle.

kxm3

10 de jul. de 2013

2012 Dodge Ram. My husband and I specifically asked Carl if the truck had a full size spare since we have the tow package and we always get full size spares. Carl assured us it was a full size spare. Now we find out it is a donut and Carl is doing nothing to make it right.My husband was to get free oil changes and the first time he went they tried to charge him.Shortly after getting the truck my husband had to take the truck in because the engine would not turn over. We have had the truck in 3 times so far and Criswell does not seem to know what the problem is or how to help us. Interesting that this problem in the Dodge forum has been going on for 10 years.Criswell managers are unresponsibe, do not respond to messages or emails. Would never recommend this dealership.

granke2013

3 de jul. de 2013

Mike Long knows jeeps. he was very helpful in choosing the right one. went out of his way to personally pick up jeep for me. Thanks.

ssndevans

2 de jul. de 2013

David Merritt and the finance team were great. David found me a Wrangler I just love. I gave them a long list of must have and only two colors. He found one in stock! I was able to drive it home. It was fast and accurate. Love this dealer

Mjhrater

30 de jun. de 2013

Excellent buying experience overall. No issues with any portion of the sales process. Criswell found exact car and gave best price around. Highly recommend this dealership.

fae1225

23 de jun. de 2013

I visited Criswell to look for a new vehicle for the family. I was given superb customer service by Leon Travis!! He worked with myself and my husband on getting a vehicle that was what we wanted as well as within the price range we could afford. The business day was nearing the end and he didn't hesitate to allow us the time to test drive, discuss and double check and triple check that we were getting the vehicle we wanted..the staff was patient and allowed us to take that vehicle home that night so we could start enjoying it immediately!Thank you for a wonderful car buying experience. Keep up the great work!!

rosesawadogo

22 de jun. de 2013

Good deal with trade-in! Thanks for a good experience! We love our new Jeep, and got a good price for our trade-in truck.

Jrock132

20 de jun. de 2013

Saw they had a huge selection of new Jeep Grand Cherokees online so I called and spoke with Leon. Set up a day and time to make the 2 1/2 hour drive. Brought 2 trade-ins with me and feel I was given a fair deal. Love my new Jeep!!! Thanks Criswell!!!

Tostjesl

5 de jun. de 2013

I was very impressed. I was not pressured which is my biggest pet peeve. This was my 30th birthday present to myself and Leon helped make it happen. My friends I brought I test drive a Dodge Ram love that fact as well. I appreciate the help.

Violin307

3 de jun. de 2013

Purchased a 2013 Wrangler Unlimited from the folks over at Criswell Jeep Chrysler Dodge and I have to say that it was a very pleasant experience. From ordering the vehicle to delivery, David Merritt made sure I knew what was going on. My jeep was ready to go in a timely manner. David took time to show me how to work all the cool things about a wrangler as it is my first one. I was so pleased with the experience that I would buy with them again.

jasonprescott

28 de may. de 2013

Working with Sam Hall was the best and quickest buying experience ever...very professional, knowledgable & helpful. I was at dealership about an hour before closing time and Sam made sure everything was complete and I was able to drive my new Jeep home that day after only being at the dealership for a total of an hour. I will return to Criswell to purchase my next JEEP! Thanks for such great service!!

wwspencer

24 de may. de 2013

I bought my second car from Dave and would recommend him for several reasons. He is very helpful and makes the buying experience a pleasure. I know I can trust him to look out for my best interest. Dave does a nice job of keeping in contact with me even when it came to service after the sale. Do yourself a favor and contact Dave Merritt the next time you need a car.

NaniKat

22 de may. de 2013

David Merritt, the Sales Consultant, carefully listened to our preferences and requirements relative to a new car and offered suggestions on vehicles that might meet our needs. After we had narrowed down our selection, and despite my skepticism about a car purchase being within the realm of possibility at this point in time, David and Ale Toueg, the Sales Manager, went above and beyond to come up with a deal that we simply could not pass up. Jeff Duncan was able to arrange an excellent loan and the financing paperwork was accurately explained and completed in short order. Everyone we encountered in the dealership was pleasant and friendly.

skirch91

20 de may. de 2013

I recently bought a 2014 Jeep Grand Cherokee and Bill Flowers was helping me with my purchase. Bill made my car buying experience pain free! He couldn't have been nicer and more patient with me. I would recommend this dealership to anyway and i would definitely recommend asking for Bill to help you out. He truly makes it a pleasant experience! Thank you, Bill!!

EvyMages

19 de may. de 2013

I purchased a Jeep Commander warranty for an extra 2000 when I bought the car at Carmax about 8 months agoIt started having problems and Criswell assured me that they will take care of it. I dropped it off and my service person Marcus Dominguez assured me that they will take care of all. I picked it up on Friday after two month !!!! or 59 days of "repair" It was recommended by Marcus that additional things should be fixed totaling another $ 1800I said I would bring it up with my own mechanic to which he responded he could do it for $ 700I declined, obviously.The work performed seems unsatifactory, since on the way home the car jumps unvoluntarily and the AC stopped working on the way home.I left a message and we shall see what happens....In addition, after I was assured by Criswell that the rental would be covered, it turns out that it is not the case and they will charge me 52 days for the car rental. I am planning on taking the case to court.In addition the Service manager Bob Wisman told me that mine was one of five cars that he has in the shop that "blew up", after being purchased by Carmax and that Carmax is under review by the State of Maryland.I spend 20 000 on this car at Carmax. Criswell dragged their feet, excuses for snow days and mechanics not showing up etc. etc... Never heard of a repair taking two months!!Needless to say, I think it is a place to be avoided at all costand I will fight hard

mikedelmedico

14 de may. de 2013

Amazing dealership. Treated my wife and newborn baby with the utmost respect. Mr. Willam Flowers is very personable and was extremely easy to work with. Went in, made a deal, trade in old car, drove away with an awesome 2013 Durango and a smile on my face. Will be back for my next vehicle!!!

jamesml

10 de may. de 2013

I gave Dave a great review because he was friendly, reasonable, and very accommodating. Criswell does an excellent job and is a very professional dealership. After visiting other dealerships in the area, we came back to Dave because he said they would beat any price - and they did. We got a great deal on a 2013 Compass. Dave also did a great job of making sure I knew how to work and knew everything about my new vehicle.

Johncamino

9 de may. de 2013

This was a USAA preferred dealer. They had great inventory and didn't try to up sell me on the jeep I was looking for. Mike did an excellent job!

swwsly

8 de may. de 2013

Mike Long was excellent - great knowledge of all things Jeep and very easy to work with - I went to several dealership and he was by far and away the most professional and best salesman i came across - would highly recommend him for any Jeep purchase

bundolo

7 de may. de 2013

When we decided to purchase a new Jeep Patriot Latitude, we were contacted by Mike Long. At that time, we were not ready for this purchase. He continued to touch base with us just to stay in touch. When we were finally ready to make such a purchase, we went from Frederick to Gaithersburg just to see what he had to offer us and to meet him. When were there, Mike had to run out briefly and he left us in the very knowledgeable and capable hands of Kevin Jones. Kevin started a "build your own jeep plan" and he started finding out exactly what we wanted in a new jeep, including the color. We had been reviewing the different selections for several months and had decided that it had to be True Blue and had to have a sunroof. Upon that time, Mike arrived back and they started searching for just the right one for us. This being our first new car in many years, we were exact and specific about our needs and desires. It took them considerable time and effort to find the exact new Jeep Patriot Latitude that we had dreamed about. My husband and I are so grateful and we appreciate all of the efforts that the both of them put in to satisfying our needs and desires. I will certainly recommend anyone looking to purchase a new car to contact Mike Long. He goes the extra mile to satisfy customers.

5607

5 de may. de 2013

Ale Toueg and Leon Travis were exceptional to work with. They helped us special order a Jeep 10th Ann. Rubicon. Every step of the process has been easy, and that is because of the professionalism of Ale and Leon. We are completely satisfied with our new Jeep (it's Awesome!). Next time we will definitely work with Ale and Leon again because they went above and beyond to make sure we left happy.

rlcarbo

4 de may. de 2013

Purchased 2 jeeps in less than 24 hours so 2 5 star reviews. Again our experience at Criswell thanks to David Merritt and the staff was excellent. Quick, Easy and painless. We got what we wanted for our trades and David with the Criswell staff was able to work some magic to get us the monthly payments we were looking for.

bmckenna7

30 de abr. de 2013

I had not bought a new car in over thirteen years and was not looking forward to it. But Dave Merritt and Ale Toureg made the experience extremely pleasant, cordial, and hassle-free. They honored the target price from USAA's buying service and gave me a fair price for my trade-in. Dave personally made sure our new truck was perfect when it left the dealership.

DonnaJean13

29 de abr. de 2013

Even though we had gone not expecting to buy the car today, Kevin was very helpful and didn't pressure us when we told him we were just beginning our search for a new car. In the end, we liked what we saw and the price was in our range. We appreciate the experience that we had today.

JFScheck

29 de abr. de 2013

Well what does two purchases in less than 24 hours say about a dealership and the people I have worked with to perform these transactions?As already stated about David - Phenomenal service coupled with great pricing, David is an extremely honest individual who actually enjoys his interactions with his clients and is an advocate of them, working between the purchaser and the dealership, finding the right vehicle for the client while staying within boundaries as set by price.And multiple this X3 for Ale who is THE sales Manager that all others MUST EMULATE went above and behind working with other members of the Criswell family to facilitate the deal while acting as a second set of eyes to ensure the Truck David and I found would meet my needs.Once again second purchase in less than 24 hours from David, Ale & the Criswell Ram\Jeep\Dodge\Chrysler family LOVE my Jeep Grand Cherokee SRT and could not think of another dealership other than Criswell for any future purchases (of course that Viper SRT is looking pretty good maybe go for a third)? ;-)

debedbloom

28 de abr. de 2013

We just purchased a 2014 Jeep Grand Cherokee. What a wonderful car and a great dealer. Sam Hall gave us a price that could not be beat, he was very responsive and professional. Jeffrey McIIwain was a real pleasure, patient and knowledgeable. Jeffrey Duncan gave us even better financing than our credit union, had our paperwork ready when we arrived and made the car buying process (almost) painless. Everyone at the dealership was first class and nice. We would definitely buy another car from them. Ed

DealRvw

26 de abr. de 2013

I was drawn to the dealership as a result of filling out a form for dealerships that offered discounts on car products. I believe it was called auto byte. I've been a ford buyer for the last 40 years and was looking to replace my large, comfortable Mercury Grand Marquis. Unfortunately, Ford discontinued this car in 2011 and did not replace it except for a front wheel drive car, the Taurus. The Chrysler 300 was the only car on the market that was currently being built that could replace it as far as price, comfort, rear wheel drive. Kevin Jones was the salesman that contacted me and sent a questionnaire requesting what I specifically was looking for in the car. Unfortunately, we had communication problems between my IPAD and his computer so we had the discussions when I arrived at the dealership. I accidentally went to Criswell Chevrolet by mistake and was treated very nicely by their staff who in turn pointed out where the Chrysler dealership was located. I spotted the new Impala while I was there and they sent a mechanic out to explain all the answers to my questions on the car. Kevin showed me the new 300 Chrysler on the showroom floor and stated the discount they could give me. While there I spotted the 200 Convertible on the lot and started asking about it. Kevin showed it to me and offered a test drive. The car had the same engine ( a six cylinder) as the 300 I was looking at. The seats are what sold me. Very comfortable for bucket seats. The test drive convinced me that the car had what I was looking for in performance. The car was a 2012 but was new not used. The discount was good and put at a price that I was comfortable financing. At first I wasn't going to trade in my old vehicle but latter in the process changed my mind. Kevin again worked with me on getting the price I wanted. The whole process only took a couple of hours including setting up financing. I have received follow up requests asking how I have been doing with the car and notifying me of 8 free oil changes available to me as a new car owner. All in all it has been a good experience. Now all that remains is to see how the cars reliability holds up. That is one of the main reasons I stayed with Ford the past 40 years.

Carla5562

21 de abr. de 2013

It was a great experience, we went with my daughter and her husband to purchase a truck and we ended up buying one also. The prices were EXCELLENT and the sales staff were wonderful. Leon Travis and Sam Hall did a great job, Jeff Duncan in Finance explained things thoroughly, I would recommend them to everyone.

FaeStarFire

18 de abr. de 2013

Dave was the greatest sales person I have ever dealt with. He came in over two hours before he was supposed to work to meet me and find me the perfect vehicle. There was no pressure and he offered me tea. He works with you and treats you the way you want to be treated. Very honest and will let you know if anything was wrong before you come to the dealership. Example: something was misrepresented online and he called me before I came in to tell me. He is a gem and now I am glad to call him a friend.

rtoscano

18 de abr. de 2013

I drove 125 miles, I was a previous Kia customer 2001. I had probems, financially with my trade & limited funds. I wanted something fun & good on gas, newer too. David was very patient & creative. When new wouldn't fit my buget David had me looking at used cars till we found something that would fit all my my wish list & my wallet, Being upside down is a hard place to be, but David & his team of managers made it happen & I am very happy with my purchase at criswell a 2012 Fiat 500. They are ordering me a part as well. Service with a smile!

Morgan1810

17 de abr. de 2013

Mr Merritt work long and hard to find me the Jeep I want with the options I wanted. He service and dedication to find the Jeep I wanted and to maintain communication with BOTH our busy schedules is why I bought the vehicle from him. Thanks David

AmyM13

14 de abr. de 2013

Mike was a great consultant. He understood what I was looking for and gave me additional options. I would recommend anyone that is going to purchase a Jeep go here.

Manus

12 de abr. de 2013

I made several visits to Criswell before I bought my Jeep. My guess is that I am a difficult customer because I want service when I want it but want to be left alone when I dont. The salesforce - Kevin Jones in particular - was ready to serve but also respected my desire to be left alone. Kevin Jones and Dave were a good team. Each offered me test drives and information on my visits. But never did I feel their presence unless I wanted it nor was there pressure to buy. No heavy handed stuff. Love my my jeep and my experience was first rate.

6bulldogs

11 de abr. de 2013

We had a great experience with Criswell and Mike (Long). We went in with a certificate from USAA for the exact purchase price and financing so we thought everything was a done deal. Boy were we wrong! Mike let us know that he could do even better on the price, which in the end we bought a 2013 Chrysler 200 for less that a used 2012. Then it was on to the financing. We came in with at a pretty good percentage rate thinking we had it made. Criswell beat that rate by a full percentage point allowing us to afford the bumper to bumper 100,000mile warranty. The trade in was a smooth transition and before long we had a newly washed, waxed and fueled Chrysler 200. We cannot imagine a better experience than we had with Mike Long and Chriswell. This car was a surprise birthday present for my husband which left the lot driving his new car and wearing the biggest smile he could manage. Thank you to Mike and Chriswell for a great experience!

dom1979

10 de abr. de 2013

Mike was very friendly and down to earth and helped with our trade-in and finding the exact Car we wanted and for a great price.Jeff in the finance dept. was also very friendly and helped us get the rate/payment/warranty right where we needed.Overall pleasent expereince and I def. reccomend this dealership.

mototrails

9 de abr. de 2013

David Merritt gave us the best car-buying experience ever: no high pressure, answered every question knowledgeably, extremely friendly and helpful and made us an offer we couldn't refuse!

psookhar

8 de abr. de 2013

I dropped by unexpected but Leon was very courteous and patient; helped me out tremendously. Worked with me to find the right Jeep I wanted, found all the safety features I needed on the Jeep and at the right price. His attitude and demeanor was very welcoming and his knowledge about the car I was buying well well attained. I even went back to the next day to figure something out and he came out to help me fix it. He was very attentive and considerate; I would definitely recommend him as a salesman. Phyllica

MikeLeemhuis

3 de abr. de 2013

Great experience. David Merritt and the Jeep team did a great job. This is the third car I have bought from Chriswell. All my experiences with them have been great. Thanks to all!!

nepac123

30 de mar. de 2013

Jeffrey McIIwain assisted us in every way. He worked with us on selecting the best vehicle at the best price. He reallywent the extra mile and was extremely thorough and knowledgeable. He made our purchase of our new Jeep Patriota very pleasureable experience. I would recommend Criswell and Jeffrey to my friends. A special thanks to Jeffrey fromDick and Nan Schmalz

ConnellFamily

26 de mar. de 2013

David Merritt went far and beyond to do the best customer service/deal he could for us. He answered questions promptly, he didn't make any promises that he was unable to keep, he listened to exactly what we wanted and stuck with it (unless it was to better our choice), he dealt with our concerns, he took the extra step even though there was nothing extra in it for him and he was helpful in every way. He even threw in something extra; a gift box with accessories that you can use on your car. When we gave up hope, he is the one that pulled through and made it happen. We are now proud owners of a 2008 Dodge Ram that is equipped to fit the whole family/needs. To this day we are extremely happy with the whole process/vehicle. We recommend Criswell Auto to everyone for the best vehicle/warranty and overall deals. Any cars we need in the future, we will sure be in to see Mr. Merritt!

jeepbuyer2013

26 de mar. de 2013

A+ dealership. My sales associate was efficient, friendly, timely and was willing to go the extra mile to get me the vehicle that I wanted at a good price.

djollota

24 de mar. de 2013

Very professional, personable, efficient and effective service. Thank you. I will use Criswell again. Criswell also participate in USAA buying service with no hassles or issues.

Vr2664

24 de mar. de 2013

Leon was very friendly and helpful. He took a lot of time answering our questions and was very helpful with the test drive and application process.

Debjde

23 de mar. de 2013

Leon moves! He. was responsive, great at following up, found exactly what I wanted and got me in the new car fast without any surprises.

ksavoy11

16 de mar. de 2013

Leon Travis is very customer focused and a Top Notch salesman . My husband and I were very specific about the vehicle we wanted to purchase which resulted in a great deal of research on Leon's part since it was not in inventory. Leon spent a great deal of time with us, going through various options and combinations in how we could get the vehicle we wanted. He was extremely responsive, listened carefully to what we wanted and closed the sale flawlessly. Our overall experience in working with Leon was OUTSTANDING!

1hines21

7 de mar. de 2013

My husband and I experienced excellent customer service, no pressure and a smile was on everyone's face! Awesome dealership!! Leon Travis rocks!

lhurst

2 de mar. de 2013

Jeffrey was relaxed and easy to work with. No high pressure....just the facts.No rush, honest. Took the time to understand what we wanted, and worked with us.

tmearles

1 de mar. de 2013

Mike and team were extremely helpful and provided great objective advice on the right Jeep Wrangler for me. The team readily negotiated a win-win price point. Further, everyone went out of their way to accommodate my schedule, staying late past closing to help finish the deal and get me oriented. I never felt hurried or pressured. Great experience overall - I'll be sendi folks their way.

BuzzC

27 de feb. de 2013

I just had a great experience purchasing a new car at Criswell Jeep. Wanted to pass along my thanks to the entire Crisswell staff for their professionalism, knowledge of product, attentiveness, and inviting atmosphere. They were supportive of my needs and adeptly answered the endless set of questions I posed to them. Stop by and say hello to Sam Hall, Mike Long, Carl W, and the enitre sales team at Criswell. They are ready, willing, and able to address all your questions and provide advice/opinion in support of your quest. Oh, and did I say they know everyone wants a fair price... Highly Recommended!

nmathis

20 de feb. de 2013

Mike Long, who we had pleasure to work with, was absolutely exceptional in every possible way. He exceeded our expectations by delivering an exceptional level of customer service experience and patience. Mike was caring and professional. He was very quick to respond to all our concerns, requests and questions. Thank you so much for all your assistance and guidance throughout the entire process of choosing the "right" vehicle. It was easy, clear, and beneficial.

RobJeep

16 de feb. de 2013

After inquiring about a Grand Cherokee Overland through Truecar, Mike Long was very responsive and reached out to me to schedule a test drive and answer any questions i had regarding the vehicle. Mike greeted me on Saturday (2/16/13) for a test drive and a short time later I was the proud new owner of a JGC. My experience with Mike and Jason Allen, who assisted Mike as he juggled other customers was nothing but positive. In addition, the Finance Manager was very helpful and professional explaining extended warranty options that best suited my needs. I would recommend Criswell Jeep and Mike and Jason to anyone looking for a Jeep/Dodge/Chrysler.

suupp11

13 de feb. de 2013

I went to the dealership looking for a car that I can afford and that would handle the snow. Mike Long showed me the 2012 Jeep Liberty in the showroom and I was in love with it. He showed me the difference in prices which helped me decided if I wanted to lease the car or buy it. Once I decided to get the car he help my father and I navigate the inside of the car and showed me new things about the car I would have not noticed. Mike was very knowledgeable of the car which helped. Later he helped my dad set up a date to put Cilajet on his car. Later that day Jeffrey Duncan was helping us with the financal aspect of the car and asked us to look over the numbers. One of the numbers was wrong and he helped us fix it right away. I apprectiate the kindness that all of the Criswell employees gave me and I am very happy with my car.

maggiebaisley

10 de feb. de 2013

Mike Long was extremely personable, helpful and professional. I was nervous coming in to buy my first car after hearing many horror stories of the nature of car salesmen. Mike did not reflect any of these stereotypes. He made me feel that he had my best interest in mind and did not seem to take advantage of my obvious lack of experience in car buying.

Roy72249

9 de feb. de 2013

Hadn't purchased a new vehicle in quite a while, so my expectations were low.Instead, the time spent at this dealership was way above my expectations . Great service from Tony, Jason and Jeff .Found the exact vehicle that we were looking for and the price was right.I would highly reccommend this location to friends and family.I now own two Grand Cherokees!Roy Nichols

Go4blues!

5 de ene. de 2013

My experience at Criswell Jeep was very positive from my initial call right through picking up my new Jeep Liberty. I had done my research and knew model/features/price range I was interested in and called the dealership. I was very upfront that I was a loyal Jeep customer (2 Jeeps in 23 years with a combined mileage of over 600,000 miles) and was looking for not only a new vehicle but a dealership with a quality service department should I ever need repairs. I was put through very quickly to Bob Jeffries who was courteous, helpful in answering my questions, verified the vehicle I was interested in and had seen on their internet ad was still available, gave me dealership hours, and availability of current Jeep promotions for vehicle. He invited me to view the vehicle in person but was not high pressure. I did not make an appt but decided to stop in anyway about an hour before closing on the last day of a major Chrysler end-of-year promotion. Although the dealership was very busy (last car buying day of the year), Mr. Jeffries asked if I could wait, offered refreshments and quickly arranged for me to be shown the vehicle. It pulled up for the initial view and test drive in immaculate condition w/ 15 miles on it. The person that went on the test drive with me was also courteous and friendly and let me enjoy trying out all the features. He had just joined the Criswell team and was excited about the opportunity to work there. When we returned, Mr. Jeffries had the sales sheet, promotions that could be applied, warranty information, etc organized which we reviewed together. He was very knowledgable and answered all of my numerous questions about product features and price directly with no pressure tactics. I indicated I would need some time to think over a potential purchase and he explained that Criswell would be open for four hours on New Year's Day and that he could hold the vehicle until early afternoon if I wanted to take advantage of the Jeep end-of-the-year promotion. I did call, made a counter-offer, and drove in late afternoon on New Year's Day. My offer was accepted and I agreed to purchase the vehicle. Mr. Jeffries introduced me to the on-duty finance team member, Mr. Duncan, who went over the types of financing/rates/terms that I would qualify for and was also thorough, courteous and very helpful comparing various financing packages and explaining about various insurance/additional dealer products. He asked and the dealership Sales Manager gave me the additional time I needed to compare rates and I was able to close our deal the next day. When I came to pick up my new vehicle, I purchased some additional floor/cargo mats in the service dept with Mr. Jeffries which were then put in Jeep for me. Mr. Jeffries and I then went over operating the vehicle and final inspections. I was congratulated by the Sales Manager on getting a great vehicle for a very good price (verified by my lender) and an excellent financing package. Criswell, especially Bob Jeffries, gets a 5-Star rating from me for their professionalism, product knowledge and willingness to work with an unknown-to-them potential new buyer. Mr. Jeffries is a gentlemen in the true sense of the word and I have already recommended the dealership and him to my professional colleagues and my lending institution. My only regret is that Mr. Jeffries will probably be retired when it comes time for me to purchase another new Jeep, hopefully a decade from now.

jhaye

2 de ene. de 2013

I was not satisfied with other dealers and contacted Criswell to schedule an appointment. Leon Travis immediately contacted me and provided very thorough and friendly service. He was prompt and was always available at the scheduled times. If I was unable to reach Leon since he was with another customer, the sales Manager Ale immediately handled my question and didn't keep me waiting. I bought a 2013 Grand Cherokee and couldn't have been happier with the experience with Leon and Criswell. I definitely will recommend them to others, and I plan to make future purchases with Criswell. Sincerely, Jeff.

natalie66lentz

5 de dic. de 2012

The key characteristics of good car salesmen are the fact that they are engaging, likeable, and enthusiastic ... But that alone will not make a good car salesman. In addition, you have to know the product that you are selling. Mike Long is one of the few, if not only one now that I'm thinking back, that possess all of these characteristics. He made the process of purchasing our new car seamless and enjoyable! Usually not words you would describe when going to buy a car. I would highly recommend Mike to anyone looking to buy a new car. I know we will definitely be visiting him again on our next purchase!

Danj82

25 de nov. de 2012

I did not think it was possible for anyone to be able to get me into a new can and Mike did everything he could, and i drove away in a new car that same day.

uchip48

22 de oct. de 2012

Sam Hall is a delight to work with. I bought 3 cars in 3 years from him. the price is fair and the transactions are quick and easy.

tatumshirrell

16 de oct. de 2012

When I met with Mike I immediately felt relaxed. I knew that I was in good hands. Mike is very easy to talk to. He' s honest and kept me informed through the entire process. The best part was his focus and dedication to me, the customer. I had his undivided attention. This is by far the best car buying experience that I've ever had.

Dominicans

5 de oct. de 2012

Excellent and friendly service, plain and simple. No need to write a great deal to complete this review. Excellent and friendly service, plain and simple. No need to write a great deal to complete this review.

dollie.nicholson.3

2 de oct. de 2012

Dustin gives excellent service. He explained to me that I had a bad fuel pump and what needed to be done. He was extremely personable and knowledgable. I plan to come back to have other required manintenance service performed on my Jeep, which Dustin recommended. Thank you Dustin!

go247

1 de oct. de 2012

After having a terrible experience at another dealership, I reached out to Rhonda Duncan to inquire as to a certain vehicle they had in stock. I explained, I wanted a straight forward sales experience. Rhonda was prompt, professional and very honest during the entire transaction. Sam Hall, the General Sales Manager, met with me to evaluate my trade-in and gave me a very fair price without having to haggle. With these things agreed on, I left a deposit on the vehicle. During the next few days, Jeff Duncan helped me beat the loan rate offered by my bank, and was available for any questions or concerns I had. On Saturday we came to pick up the new Jeep, and it was all washed, gassed and ready to go. The sales paperwork was a quick and easy process. Rhonda spent time hooking up my phone to the Jeep and showing me how to use its features. Other salesman who were not part of my transaction, came up to congratulate me on my new Overland Summit, and were very friendly each time I was in the showroom. I have bought cars from Mercedes, BMW and Volvo, and this was by far one of the best sales experiences I have had. Additionally, my new Jeep is AWESOME! I would HIGHLY recommend this dealer to anyone in the market for a new vehicle. I drove and hour to give them my business and would again.

kathryncoles4

26 de sep. de 2012

I didn't feel rushed when I finally decided what to purchase. Mike made sure I knew everything about the car before I left he dealership. Everyone was very helpful. Great experience! :)

XYZ456

26 de sep. de 2012

I had a very good experience buying my new Jeep from Criswell. The staff, in particular Leon Travis and Jeff Duncan, were very helpful thoughout the process. I thought the final negotiated price was fair for the vehicle and I'd recommend anyone else purchase a vehicle from this dealership.

Olgerfza

20 de sep. de 2012

Leon was very friendly and knowledgeable about the cars that were sold there. He took us for a test drive and was always very polite and not pushy at all. We ended up buying the car from him after going back and forth mainly because of the way he treated me and my wife. Additionally, he gave me his personal number to call him if I ever needed anything. My wife took the car in for a little handbrake adjustment and he called us the same night to make sure everything was taken care of. I would buy a car from him again.Thank you Leon , my wife loves her new Dodge Dart.

royamps

18 de sep. de 2012

Great dealership overall. Sales Representative was courteous and cared about my concerns and need for a new vehicle. Their parts department also went the extra mile when I had a question about adding an accessory. I highly recommend Mike Long and the Criswell Team.

trkraemer

10 de sep. de 2012

Overall experience was great. Jason was a pleasure to work with. He provided pressure-free assistance, and was very willing to let us drive different vehicles and go at our own pace to make the right purhcasing decision. Several other folks were more than willing to jump in and help with questions and search inventory. I would definitely give Jason a 10 out of 10 for his outstanding serivce and approach to selling cars.

Ksponaugle

30 de ago. de 2012

Just bought a 2013 Jeep Grand Cherokee from Criswell. This is my 2nd purchase and Love it. Rhonda was honest and friendly. The process was fast and they met all of my expectations. I highly recommend Criswell to all my friends and co-workers. I don't like waiting long and they did not disappoint. Thank you,Kelly Sponaugle RN

jenny.yencarelli

29 de ago. de 2012

I was looking for a Jeep Wrangler Unlimited on a fairly tight budget. Jason listened to exactly what I needed and even read between the lines on what I truly hoped for. Taking into consideration my limitations, he hunted down my dream Jeep and he and Ale worked out a deal I could afford. Jeff did some negotiating with the banks and was able to match the low interest rate my bank had already approved for me, making it convenient for me to just take care of everything there at Criswell. Everyone I encountered was friendly and even seemed to share in my excitement.I am in love with my new Jeep and won't even consider going anywhere else when it comes time to car shop again.

fridayjeepbuyer

26 de ago. de 2012

Jason Allen is definitely the go-to salesman when buying a Jeep! He is, without a doubt, the most knowledgeable and helpful we could've hoped for. There was not one question we had that he didn't know the answer to, and he added a few suggestions to help us choose the safest ride for our teenage son.

uchip48

17 de ago. de 2012

This is the 3rd car I purchased from Criswell Jeep in 3 years. They actually make it fun. It is a no hassle experience. Sam and Dirk could not have been more accomdating. they certainly are friendly

Lpetak

17 de ago. de 2012

My car was rear-ended and totaled last week, so I needed to buy a new car asap. It was my first time doing so, so I was unsure of myself and anxious about the process, decision, etc. I new I wanted a jeep liberty, and visited another dealership in the area first. The sales consultant there was not friendly and acted like he was annoyed with my questions and that I wasn't sure what I wanted/could afford. I found a jeep there that I liked but it was not the color I wanted & they tried to convince me to buy it anyway... But did offer a good deal that fit into my budget. I came to Criswell after that, late on Tuesday night, where I met Leon. He was high-energy and excited and told me that "no question is a stupid question" which made me feel better. We picked out a jeep that I LOVED and test drove it, and I was prepared to buy it that night. Unfortunately the finance rate Jackie initially got was higher than I expected and I was disappointed and felt like I couldn't decide right then. Sam then came and offered a further discount & Jackie said she would try to get a better rate for me in the morning (it was 10pm and they all stayed there to help me). I knew that they were all on my team, helping get me into the jeep that I loved. Leon & Jackie both followed up with me promptly the next day. Jackie worked really hard to find me a lower rate, and with the price Sam came down to, I was able to purchase the jeep today. Leon was really the best - he made me feel comfortable and was so happy to see me & made me feel like I was his only customer. He went above & beyond to make sure all my questions were answered & that all my needs were met. I would definitely refer anyone looking to buy a car to him. I know he is relatively new to the dealership but you would never know- he was knowledgeable and professional & seemed like he has been doing this for years.The only negative is how lengthy the whole process was from start to finish. But I have heard that car-buying in general is a long process so maybe it's just the norm... Not sure since it was my first tine doing this.

DaveHyde

14 de ago. de 2012

Excellent experience from the Test Drive on Sunday the 12th to the purchase on Monday the 13th. Very smooth process. Excellent experience. I will recommend.

hayesma

14 de ago. de 2012

The service person (who I think was new) was very good. He was very polite and efficient and the service was outstanding. I was in for an oil change and was out of there very quickly. The service dept has been very good.

leroy77

11 de ago. de 2012

My extensive search for a new Wrangler ended at Criswell Jeep, where Mr. Leon Travis went out of his way to accommodate me. The experience was an exceedingly professional one, devoid of the usual subterfuge in trade-in value, options and availability, making the purchase of a new vehicle so tedious. My time was treated as precious, my ear not unduly bent, and my common sense not affronted. The experience was a brilliant success and pleasure, one I aim to repeat in due time.

acopier

10 de ago. de 2012

Worst operation of all time. Did not follow thru on written promises, Documentation dome incorrectly, Did not supply Vehicle with proper options. Not hones about their "policies and procedure" sine they did not seem to know what they were, Feel I got screwed, just for doing business with them. Never will buy or recommend them to anyone ever. Watch out or take your attorney. Since even the written docs mean little to them.

kentml

4 de ago. de 2012

My wife and I just purchased a 2012 Grand Caravan R/T and are extremely impressed with the service that Mike Long provided. I am currently deployed to Afghanistan and used the USAA car buying service to find the car and you dealership. Mike Long immediately provided top rate service for this transaction to include timely responses and extensive information regarding the purchase process. Being in Afghanistan, I needed this process to move smoothly and for someone to look after my wife when she came to the dealership. Mike, with exceeding professionalism, worked with me over the phone and email to establish required documentation and then took extra time to walk my wife through the process during our scheduled transaction date. I can't thank Mike enough for providing our family great service during this challenging time.

RahkWaller

3 de ago. de 2012

The service was good. The price was better then anyone else in the area. The presentation was good. I got in and out very quickly.

ilovecamp

26 de jul. de 2012

Mike Long went above and beyond to get us the exact car we were looking for at a great price. The color and options we wanted were not readily available, however, Mike spent the time to locate what we wanted. After Mike found a car that was pretty close to our specifications (and we were willing to purchase it), he then found the car that was exactly what we wanted at a better price. Mile always returned phone calls promptly, he was friendly, knowledgeable, and helpful every step of the way. This was the best car buying experience we've ever had. We definitely recommend Criswell and Mike Long to anyone who is looking to buy a car!

eadeane

26 de jul. de 2012

Mike went above and beyond to get us into our new Chrysler 200. We drove from 2 hours away just to go through him. We loved our experience so much, my mother-in-law bought her new Jeep from him as well! Thanks Mike!

nckortum

23 de jul. de 2012

I stopped into the dealership casually one day last week to look at minivans, since I was thinking of replacing my Dodge Caravan, but had done no 'research' yet. Bob Jeffries greeted me, and was very friendly and accommodating. He immediately brought up a vehicle for me to test drive. During the process, Bob took time with me, did not pressure me, and encouraged me to figure out what features I wanted so he could find the perfect vehicle for me. A few days later I ended up purchasing a vehicle from the Criswell inventory with more features than I needed but I feel I got a fair price. In the meantime, I had evaluated all the Town & Country inventory in the area and knew there were quite a few dealers with from whom I could purchase this Cherry Red van to my specs, but I felt a loyalty to Criswell due to the time they spent and the good service and friendliness they showed me.

karencudd

18 de jul. de 2012

I visited the dealership a few times to test drive a crossover. The management was very helpful and didn't apply pressure at all. Positive experience!

sweishaar

11 de jul. de 2012

My review is mixed because I love the car and was treated with great kindness by everyone at the dealership yet I did not feel the sales person assigned to me was knowledgeable about the vehicle and somehow there was a mix-up about salesmen since I initially test drove the car with a sales person from another branch of this dealership. I ended up going in for the purchase with my original sales person and felt completely comfortable with him but was less comfortable and confident in the sales folks at the branch where I bought my new car. On a minor note, I was not impressed with the preparation of my new car for delivery. The car interior was not wiped down when I arrived (although the sales person noticed this and handled it without me asking him to do so), the car's sticker was thrown on the back seat, and residue from stickers on the window had not been removed. There was rain that morning so I wasn't expecting a perfect exterior, but details do matter to a person picking up a new car. Having previously purchased new cars from Saturn, I was spoiled by the fanfare they showered on purchasers (remember their whole staff would clap you out of the showroom and take your photo with the car to put on a plastic card with your emergency information) but a branded key chain or something beyond a farewell handshake and wave might help build customer loyalty.That being said, I was very impressed by the finance person at this location and I am quite hopeful about the service side as well.

tdasto

6 de jul. de 2012

Mike answered my phone calls each time and worked very hard to find the vehicle I wanted. After locating one that closely matched my desires, we finalized the deal over the phone - which I really appreciated. And then, on the day I was to pick up the vehicle, Mike found a better deal for me on a vehicle that matched my requirements better. On top of that, I was offered a financing deal that beat the best deal I had with my credit union.

jeffery.anderson

19 de jun. de 2012

I had a great car buying experience. The internet pricing on the vehicle was very aggressive for my area and they came down on the price from there. They had the vehicle ready for me to pick up on time, and they worked seamlessly with my bank. I would definitely recommend this dealership to my family and friends.

sratliff

19 de jun. de 2012

We had a wonderful experience buying our truck at Criswell Dealership in Gaithersburg, Maryland. The employees were super friendly. Also, they were very aggressive at getting us the payment that we needed and wanted. We strongly recommend giving Criswell Dealership your business when buying or leasing your next vehicle!

smutz2k

15 de jun. de 2012

Jeep purchase #2 from Jason at Criswell. What can I say? Efficient, on point, and always customer service-centric. Jason once again proves why he is THE go-to guy for all things Jeep. Not once did I feel pressured to make a decision, and, he was more than prepared to explain everything from top to bottom with regards to my purchase. Top notch all the way.I would like to thank him personally and feel his peers should recognize him accordingly. Thank you Jason! The lost art of the "customer first" approach is alive and well!P.S. My CoD/MW3 Jeep is already turning heads...LOVE IT.

mcp1016

4 de jun. de 2012

I recently helped my daughter buy her first new car. We couldn't be happier with the process from start to finish. It was a great, no hassle, no pressure experience from everyone we encountered at Criswell. My daughter is very happy with her new Jeep Compass and I can't say enough about the professional, cordial service provided by all involved. I would highly recommend Criswell to anyone in the market for a new vehicle!

chan30

25 de may. de 2012

I am always was very pleased with the quick but efficient service I received. But today I didn't just get and oil change. I met Richard Beckett and he helped with the purchase of my daughter's first car. A nice used 2007 Ford Focus. He is very kind and deal oriented salesman.

ShineyNewJeep

22 de may. de 2012

We liked that there was no high pressure sales tactics. We communicated to Mr. Jeffries that we were not in a hurry to decide. We test drove the two door and the four door and the staff were extremely helpful both times. Mr. Jeffries made sure we were aware of all our options to ensure we were getting what we wanted.We am not pleased with the financing terms. I think you can do better with outside vendors.WeI would definitely recommend the dealership to others.

jdobbs

19 de may. de 2012

A dealership that I could be taken seriously at for providing what I was willing to buy. I could not have had a better experience. Thanks!

Hug123

17 de may. de 2012

I was referred to Criswell Jeep by the U.S. News and World Report Auto Buying Website and had nothing but a great experience. All the associates I dealt with were very professional, the pricing was very competitive, and the facility was very clean and well maintained. I would recommend Criswell to anyone interested in a no hassle/no gimmick car buying experience.

2SKOOPS

17 de may. de 2012

Originaly went to test drive a 2012 Charger SRT8. Carl called 2 days before and said that someone had put a deposit on the car. But, he said that he had another on comming in the week after. Carl could have let me come in and switched me but he was straight up with me. So, he tells me that he had a car with the same engine and performance combination and asked if I still wanted to do a test drive. Sure ... I tested the Charger Super Bee. WOW! Great performance ... Spartan on the comforts. Carl said,"I have an idea ... I have a Charger R/T with the Road & Track package in the Redline 3 red." Hmmm ... OK let's try that. Tested it and the rest is history. I was out of the dealership in my new, red Charger in less thaan an hour. The finance manager advised me on the various accessories and didn't try to preasure me into products I didn't want. They honored the USAA proce and the Factory incentives. The trade in was quite fare. I tried dealers in Virginia ... high preassure, weekly phone calls and emails ... not my thing. This experience was way better.

mcintyre2000

16 de may. de 2012

I found nothing to complain about with my dealership experience and that is rare. My sales consultant, Care Wilhelm, was very attentive, knowledgeable, and respectful. Best of all, he knew exactly how much assistance I needed from him and was not trying to sell me. Although I did not "work" specifically with Jason Allen, he talked in detail with me about possible future customization to my vehicle after he learned that I was interested in that. Finally, Jeffrey Duncan, provide a great finance office experience. He told me about all the extras that all finance offices talk about, but he did not try to push anything. He was very helpful in explaining extended warranties when I inquired about them. Overall, I would recommend this dealership to anyone who wants to keep it hassle free and without any dealer or sales "tricks".

Puntj

16 de may. de 2012

I walked into the dealership without having any previous knowledge of the area and was pleased with the relaxed atmosphere. Mike took the time to ensure that the 2012 Jeep Grand Cherokee that I desired was delivered to me in a timely manner and thoroughly explained all of the features. My overall experience was wonderful and I would highly recommend Criswell to anyone interested in a wonderful purchasing experience.

drbobhartley

15 de may. de 2012

The communication (email & phone) was superb and kept us in the loop. Carl was very knowledgeable about the vehicle (Jeep Grand Cherokee). The buying process was completely pressure-free with the ****** Auto Program, so he was free to talk about the Jeep without having to sell it. This was much appreciated, because we were free to learn about the car and compare it to our other choice, instead of worrying how much every little desired extra option cost. We factory-ordered the car -- which came quicker than expected -- and were greeted with our new vehicle waiting for us, sparkling in the sun, with every option and color exactly as we wanted. It was as pleasurable as buying a new car could possibly get.

Garyqbhi

14 de may. de 2012

When I arrived at the dealership, Rhonda Duncan introduced her self to me and was a great help. It was the best sales experience I have ever encountered. She was super friendly, very professional, and very polite. It is great when a sales person is not pushing you into what you don't want. She tuned right into my vehicle needs and got me into a great used truck. Jeff Duncan on the loan side was also a great finishing touch. I was very impressed with the whole dealership. It is great to go to a company that actually does great work as a team.

vandies

11 de may. de 2012

I have been coming to this dealership for many years now, and always leave very pleased. My wife and I purchased a Jeep Wrangler from Mr. Mike Long and he was absolutely wonderful. He provided us with everything we needed as in choices, financial options and just plain overall great service. This dealership is the very best in the Washington D.C./Maryland and Virginia region. Mr. Long comes highly recommended if you are interested in any vehicle on the lot. He defintely knows what it would take for you to drive away with a great vehicle, like we have always done!Sincerly,Sherman and Sybil Williams

jzx

7 de may. de 2012

The Criswell dealership is a no-pressure dealership!! Rhonda greeted my wife and I and then showed us several cars which had the features we wanted. We ended up getting a Chrysler that day (4/30/12) and had the "help" of Ale Toueg and Jeff Duncan. They made the car-buying experience the public expects and deserves. Our hat is off to Rhonda - very good job!!!Joe & Carol

drknknight

6 de may. de 2012

From the start when i got to the dealer everyone greeted me. The dealer and others helped me to find the suv i wanted and a fare value for my trade-in. I was always keep informed of how things where going when i chose a car. I did not feel the normal presure to buy or get options i was just informed of my choices and let to choose the ones i wanted. Was able to close the deal the same day and the dealer even went over the car with me and showed me what i would need to know.

Kristenkendall

6 de may. de 2012

They were great! We came to buy a car on Sunday and it was a very relaxing and expeditious process! Would definitely recommend to anyone interested in purchasing a new car.

vouth

6 de may. de 2012

Noah gave us good deal on a 2012 jeep grand Cherokee almost new. He was not pushy, and he was easy to deal with. He also gave us information on fees in relation to our state. We drove from West Virginia to explore these jeeps. My wife and I are very confident that we made a good choice in picking Criswell.

Raks1980

3 de may. de 2012

Here is my review (purchased new car in April 2012):- Quick and informative email replies- Personnel is not intrusive; allows some free time with no sales pressure- The person I worked with (Sales consultant: Carl Wilhelm) was knowledgeable and provided good tips on how to best allocate my money. It was pleasure to work with him, so I would recommend his services to anyone who stops by the dealership.- Trade-in option was fair, again with no extra pressure- Finance department was nice, quick and did not try to sell extra items; also qualified for 0%APR.- Overall this is the best place I know in the area!!!

flittond

1 de may. de 2012

When I first met Bob Jeffries, I was a "motivated" buyer,to say the least. I was pretty set on the look that I wanted in a new Jeep. Bob was very helpful from the start, making great suggestions regarding just how I could get what I wanted. When it came down to it though, I found just what I was looking for, in their lot. Then came paying for it. Bob offered excellent advise regarding lease vs. Buy options; what made sense in a lease, with regard to equipment options, as well as, what did not. In the end, I bought the Jeep, with everything that I wanted, and it was a Great experience!! I highly recommend Bob Jeffries, he's a no-nonsense, no-pressure,kind of person who earned my respect through his professional, helpful yet not pushy demeanor. Thanks Bob!

bryantcy

28 de abr. de 2012

Aweasome dealership! Really nice to deal with and gave us a great deal. Great experience would definitely recommend to anyone interested in buying a jeep.

masoud2012jeep

27 de abr. de 2012

Our experience at this dealership was probably the best I have experienced over four decades of car-buying. Our salesperson Rhonda Duncan was knowledgeable, friendly and most helpful in locating the car that we wanted. It was a pleasure to deal with an agency that treats its customers with respect and integrity. I will definitely buy my next Chrysler product at Criswell Chrysler Jeep Dodge RAM.

Paul Brooks

27 de abr. de 2012

This is the second time we have come back to the Gaithersburg dealer to look for a new car. I get my oil change at the dealer and if I need any future car maintenance I will bring my Dodge Nitro there. The people are very friendly and helpful at the Criwell Gaithersburg dealer. I look forward to closing my deal for my wife's new car soon.Thanks Paul Brooks

ingridvarg

20 de abr. de 2012

I bought a Chrysler 200 and everything went really smooth during the process of the purchase. Richard Beckett was my salesperson and he was just terrific. He listened to what I wanted first and was trying to help me look for something that was on my budget. He was never pushy and made things easier and pleasant. I would recommend this dealer again as well as Richard as a salesperson.

wastlu

17 de abr. de 2012

Very friendly staff, helpful.Notified me that my oil change was even without charge for me as the first 8 oil changes are free of charge for my new vehicle. GREAT!!

g1antfan

20 de mar. de 2012

Carl was great to work with, honored the Consumer Reports Build/Buy pricing, and went out of his way to treat us with respect. They played none of the typical "games" some dealerships engage in and made sure we got the car we wanted for the original agreed upon price. After some bad experiences with local Jeep dealerships in VA, was willing to buy the Jeep in MD because of their service.

Ylgray2

12 de mar. de 2012

Best new car buying process used in a long time. Conducted the whole buying process via the Internet and email. Carl obtained the exact vehicle based on my specifications and didn't try to sell me one they already had in stock. Criswell completely honored the USAA special pricing on my vehicle and even offered all manf. rebates available saving us in the end more than $5k. They even offerredmore for my trade when we arrived at the dealership. No haggling, no hassle, whole process was completedly stress free. We were in and out of the dealership in two hours. We would definitely recommend Criswell (a USAA preferred dealer) to everyone.

carol.lenehan

10 de mar. de 2012

We used Consumer Reports to find the dealership with the best possible price and Criswell beat out other dealerships by several hundred dollars. We worked with Carl Wilhelm and ordered a Grand Cherokee Overland with all the features we wanted at the best price. Mr. Wilhelm called when the Jeep came in about five weeks later and we bought it the next weekend. We love our new Jeep and look forward to driving it for many years.

h1joly

29 de abr. de 2011

We came to Criswell after visiting several other dealerships with mixed results. We had been shopping for our Wrangler for literally over a year, just waiting for the right vehicle at the right price. We had another offer in the works with a different dealership that was further away, and decided to try Criswell and basically see what they could do for us. We spoke with Phill about what we wanted, and he immediately did a search for vehicles at other dealerships, since they did not have the Wrangler we wanted (we were VERY specific). Instead of trying to sell us something he DID have on the lot that didn't match what we wanted, he found us several options that could be brought in from other places. His style was very low-pressure and relaxed, and we decided to think about it and come back. When we returned two days later, we had pretty much decided this was where we wanted to buy our Jeep.Phill was great about working with us to get the Wrangler at the price we wanted, including suggestions for trading off different options and looking for available discounts. Ultimately, we came away with the exact Wrangler we had been looking for and paid exactly what we wanted. Criswell beat every other offer we had from at least five other dealerships. Throughout the whole process, Phill was patient and knowledgeable, and in no way pressured us to make a decision. He was very upfront about what he could do (and what he couldn't) and left it to us to choose where we wanted to buy. We are planning to replace our '99 Wrangler soon, and have no doubt that we will be returning to Criswell to get the deal done!

rooster12

4 de feb. de 2011

We had a wonderful car buying experience at Criswell's in Gathersburg. The sales people where knowledgable on the vehicles and delivered GREAT customer service. After having a horrid experience at Dar cars in Rockville we were delighted in the contrast of the way we were treated at Criswell's. The whole team works very well together. We negotiated a great deal on a brand new car that in a timely manner. When we left we felt like we got a Great deal on our new Jeep but also had a memorable experience that will defiantly make us repeat customers to this dealership. Would suggest this dealership to any of our friends and family. And sense we have purchased our car we found out the several friends and family have actually purchased vehicles and feel the same way we do. A great choice when looking for a a new vehicle!

PUSH CAR

25 de ene. de 2011

Jason Allen quoted me an internet price of $21,232.00 for a 2011 Challenger SE and my trade in a value of $14,500.00. I arrived at the dealer at 2:30pm to make the deal. During the first part of the deal Jason said the vehicle had been scratched on the left front lower surface of the fascia and they had repaired this. I ask to see the work performed and the in house repair order. I was shown a spot that looked good and somehow the repair work order was misplaced. After he talked with Sam Hall, we agreed that they would drop the delivery fee of $750.00 and I would take the car as it was. The deal continued and I was taken to the F & I department to finish the paper work.At this point I had been there 4 hours and wanted to as quickly as possible complete deal. The F & I person with the contract right side up to me, his right wrist and fore arm hiding the preprinted listings went down the numbers at a lighting pace. I later discovered I had been charged $100.00 TWICE for dealer pricing and the price of the vehicle went from the verbal quote of $21,232.00 to $23,995 AND on the in house purchase order the price was $24,963.40 to $24,989.40 (a 25.44 increase that no one can explain). At the time I did question the sudden increase from the $21,232.00 price to $23,995.00 and was told that the trade in value was too high. AND besides you have signed the papers and thats it. Still trying to work with the dealer I accepted this and told them to put the tags on the car and let me go. While Jason was putting the tags on I found the front side marker lites weren't working ( Jason said they are reflectors not lites and finally admitted they were lites after I insisted they were lites and he needed to try another car on the lot). This finally set me off and I started looking closer at the car in the dark. I found a knot on the plastic bumper that Jason once again claimed was just a piece of plastic that he would just push in and fix. All he did was crack the paint in that area and I had to tell him to stop. I was told to bring the car back the next day and they would fix EVERYTHING.Well you guessed right. After further damaging the bumper while getting the harness reconnected (that was the knot on the bumper). I was told that's all they would do. The paint they applied to the front end when it was damaged doesn't even come close to matching, has dust lumps in it, it's been burned in two spots where the buffer was over used. there are scratches on the bumper from the sloppy reassembly job and it's misaligned. PLUS the yard jockey while filling the tank for the FREE first tank of gas drug the gas hose down the side of the car by the fuel door.I have called too many times to have kept count and told anything from they will call right back to them flat hanging up on me. And Dodge to date tells me they can't do anything about the dealer or car.I have finaaly contacted the BBB and not to my surprise have found out the company has a D rating

ambmarks

16 de ene. de 2011

After going to other dealers, we found that they worked with us the best. They were very helpful. We were very happy to buy our new van from them. We will tell our friends and family about the service we got. Phill Joans gave us a class, took his time and did not rush us.

Christopher Saiz

11 de ago. de 2010

I recently bought a 2011 Dodge Ram from Criswell Chrysler. After I had researched the car a little bit I knew that is what I wanted and had been hearing what great deals they are giving on trucks and suvs right now. It is so refreshing to experience buying a new car without that uncomfortable feeling of the overwhelmed by the common dealer tactics. I will recommend my friends to deal with these guys

KeishaW

5 de jul. de 2010

We have bought our last 4 cars from Criswell Chrysler in Gaithersburg and found ourselves there for the 4th of July sale this past weekend. We bought a new 2010 Jeep Compass and once again got a tremendous deal on it. To tell you the truth we dont plan to ever shop anywhere else. There is hardly ever any pressure from the sales team I mean you have to expect some but nothing like the other dealerships we have visited. To add to it, their service department has bent over backwards when we would have to take our other vehicles in for service. They have always fit us in as quickly as possible and made sure their work was up to standards. We will continue to recommend Criswell Chrysler!

Bodwell1088

14 de may. de 2010

Best dealership Ive ever been to. The staff was great the environment was fun and the entire facility was spotless. This dealership has a ton of personality ? really enjoyed myself and Im very happy about my 2009 Jeep Commander I got a great deal. 2 thumbs up. I really needed to take the time to show my gratitute to everyone at Criswell Chrysler they did everything in their power to take care of all of my needs time and time again. I'm very grateful.