Vanessa

15 de nov. de 2016

From start to finish the whole process was great. Dominique was wonderful!! My bother bought a car from him and also had a great experience with Dominique. This is why I went to him. I would recommend him every time. He treat you like a family member.

RyanF

12 de nov. de 2016

Ali was very helpful and knowledgable of what I can purchase on my budget. Andy was able to go well beyond to provide exactly what I needed for my used car as well. I will definitely recommended anyone in the area to this dealership in the future.

Games should be played on a field ....

9 de nov. de 2016

Anyone shopping for a used vehicle would be doing themselves a disservice, in my opinion/experience, if they did not shop around. While I appreciate the concept of "no-haggle" car buying, it does not take into account all circumstances. We found Criswell's used car prices to be higher than other dealerships on the exact same vehicles with clean Carfax(s). This dealership is a good place to start your used car search as it will make you feel good about the deal you receive at another dealership.

Not Coming Back

9 de nov. de 2016

Wasted a great deal of time at Criswell Honda used cars before going to Hersons Honda for a better selection, better deal and better interest rate terms.

Godfather18

8 de nov. de 2016

Great service family environment thanks teddy!!! I will already take my car to this dealership!! Teddy made it easy and quick!!! Thanks again criswell honda

JenniferD

6 de nov. de 2016

The best car shopping experience I have ever had! Michael and Chris take care of you from start to finish.....I have already recommended them to my sister :D

leeseberg, m

6 de nov. de 2016

I came to Criswell because I was looking for a compact hatchback at a reasonable price. Carlos met me in a friendly way and introduced me to Henry. Henry was attentive, and with his help, I found a beautiful used car at a great price. Thank you to everyone who helped, Andy, and I believe, Vincent. I am so happy to have a reliable car with low mileage, and it looks as good as if it was new. Thank you to everyone who worked on this car and made it easy for me to buy it!

Lynn Douglas

6 de nov. de 2016

I came to Criswell Honda to repurchase the same Honda Accord Sport that was totaled loss in accident. I was hit head on by a drunk driver and I do believe my Honda Accord saved my life. This is my third Honda Accord that I have purchased from Criswell. The two salesman I had were excellent. The young salesman Carlos it was his first day on the floor and he was so professional and very very helpful, and his mentor Dominque those two gentlemen treated me like a Queen, I am so grateful they were the ones to help me drive off the lot with a brand new 2017 Honda Accord Sport Special Edition. I will always purchase from Criswell Honda, the experience is always a wonderful one. Every department at Criswell in Germantown are exceptional. I will always tell my family and friends you need to go to Criswell to purchase a new or use vehicle. I had to come back and get the same car because it made me fill safe and want to drive again. I can't say thank you enough to Carlos and Dominique for making my third experience just like the first time I walk through the door to buy my first car. Also I feel so happy that I was Carlos first sale. He will do and excellent job, he has a great mentor. I am truly grateful and humble by my experiences and Criswell Honda in Germantown. Thank you Carlos and Dominique. Also thank you to Andy Russo he was exceptional when I had to sign all those papers, he explained everything that I needed to know. Thank you again Criswell I am so happy that I didn't have to go through a lot to replace my totaled loss car. Forever grateful!

Sid Abe

5 de nov. de 2016

Ali Nasbeth, Sales Consultant at Criswell Honda helped me from start to finish in the purchase of a vehicle on November 5. It was my first visit to Criswell and not knowing what to expect, I was taken aback by the high level of professionalism and the personal touch in facilitating my buy decision in the person of their Sales Rep Ali Nasbeth. I did not experience any high pressure sales tactics , which is the stereotype many customers have of car dealerships. On the contrary, the charming Mr. Nasbeth put me at ease and helped answer my numerous questions about the vehicle and sale process. I want to thank Mr. Nasbeth for helping me make the buy decision and for completing all the requisite paperwork on a Friday night (I came to the dealership one hour before closing time). I would highly recommend Criswell Honda, and refer my friends and family to Mr. Nasbeth for future automobile purchases.

StephM

4 de nov. de 2016

I brought my 2015 CR-V in for recall notice service. I scheduled my appointment on line and was contacted by phone and email to confirm the appointment. Great follow up!When I arrived, I was greatly promptly and the service advisor was courtesy and explained what the service would entail and the approximate length of time it would take to complete the service. I was directed to the waiting area and within 45 minutes, the service was complete! The car was returned freshly washed. Everyone I came in contact with was pleasant, professional and helpful.Overall great experience.

LeoandLouise

3 de nov. de 2016

Circumstances (MVC) dictated our 2016 Honda be replaced by a 2017. Brilliantly led down the path by a team of professionals. Back in the saddle, again. Bravo!

NewestHonda

3 de nov. de 2016

Great service from Victor Castro and Jim Walker at Criswell Honda, Germantown. Very professional and courteous. Also, they went the extra mile as we had to buy a new car due to the last one just bought there seven months ago was deemed a total loss upon a rear ending. Thank you.

Vukovich

2 de nov. de 2016

I received fantastic service at Criswell Honda, Germantown. I would describe the customer service that I received was professional and courteous. I would recommend this dealership to anyone.

k.lee14

1 de nov. de 2016

My family had purchased their Honda CRV from Criswell Honda, Jae Lim, back in 2013. With the quick, efficient, and great service we received from Jae, there was no other place we would purchase our vehicle My brother and I, both purchased a brand-new Honda CRV EX-L. We hope to be back for future purchases.Warm Regards,Kristina Lee

MissBFF76

29 de oct. de 2016

The salesman name that helped me is Kwame Odum and talk about OUTSTANDING customer service that I received from him!!!! Mr. Odum went above and beyond my expectations of car buying experience. He didn't give me the run around that I was getting from numerous other car dealerships nor wasted any of my time. I live about 40 miles away from dealership (Fort Meade, MD)and was hesitate about even dealing with him as I figured that he would be wasting my time by not even trying to give me a good deal. Man was I wrong!!!! Not only did he cut through the chase and offer me a deal that I couldn't refuse, HE EVEN CAME AND PICKED ME UP TO PURCHASE THE VEHICLE OF MY DREAMS (CoCo Brown - my new vehicle's name)!!! I felt as though he truly gave me the VIP treatment and represented Criswell Honda to the fullest, putting them above all other Honda dealership in the entire D.M.V. area. I salute Mr. Odum and would recommend him to anyone in the market for purchasing any type of vehicle because he is just that great. THANK YOU MR. ODUM for such a superior car buying experience. Best wishes to you. Oh and my purchase was the 2016 CRV EXL in the Kona Coffee color hints the name of her CoCo Brown. V/R Brandie Fields

Brandie Fields

29 de oct. de 2016

The salesman name that helped me is Kwame Odum and talk about OUTSTANDING customer service that I received from him!!!! Mr. Odum went above and beyond my expectations of car buying experience. He didn't give me the run around that I was getting from numerous other car dealerships nor wasted any of my time. I live about 40 miles away from dealership (Fort Meade, MD)and was hesitate about even dealing with him as I figured that he would be wasting my time by not even trying to give me a good deal. Man was I wrong!!!! Not only did he cut through the chase and offer me a deal that I couldn't refuse, HE EVEN CAME AND PICKED ME UP TO PURCHASE THE VEHICLE OF MY DREAMS (CoCo Brown - my new vehicle's name)!!! I felt as though he truly gave me the VIP treatment and represented Criswell Honda to the fullest, putting them above all other Honda dealership in the entire D.M.V. area. I salute Mr. Odum and would recommend him to anyone in the market for purchasing any type of vehicle because he is just that great. THANK YOU MR. ODUM for such a superior car buying experience. Best wishes to you. Oh and my purchase was the 2016 CRV EXL in the Kona Coffee color hints the name of her CoCo Brown. V/R Brandie Fields

Yessica

27 de oct. de 2016

I had the pleasure to work with Dominique. My husband and I went in search for a Honda Pilot and every moment with Dominique was great, it did not feel like we were talking with a sales person he was very welcoming and listen to our needs and did his best to make sure we were taken care the right way. I had been there before and no one that I spoke to was near as warm as Dominique. All I can say is that he earn my trust which is what mattered the most. I am so glad I can now call him our friend.

Walter Marcos

25 de oct. de 2016

I spoke to Jae and Vince, they were very friendly throughout the whole process and made it pretty quick. They also stick behind their cars and had a good deal for me. I would highly recommend this dealership to my friends and family.

ABNredleg

22 de oct. de 2016

Superb car buying experience, excellent customer service. Looking for a good, safe used car for my 16yo daughter, I researched all over the Metro and found the perfect one at Criswell. I spoke with Calvin and he had it waiting &ready for a test drive immediately upon our arrival. No breathing down our necks, no hard sales pitch, he let us explore the car, answered our questions and gave us the space to figure it out. Did my research online and I knew the out-the-door price quoted by the manager, Vince, was a fair good deal, so we jumped on it. The finance check out with Jim was pleasant and easy. Overall, first class treatment and first class experience.

Erica Skoczylas

21 de oct. de 2016

It was time to trade in my 14 year old Toyota Camry. I did my homework and new exactly what car I wanted. My family have bought 2 cars from Criswell and assured me that this was the dealership I needed to go to. I made an appointment with Michael. He was kind and knowledgable. He answered all my questions. He was objective and not pushy. This I appreciated so much. James in finance took care of the sale. He was knowledgeable and personal. I walked away happy and relieved. Grateful for the kindness and service that Criswell offered. I will be a returning customer.

Erica Skoczylas

21 de oct. de 2016

It was time to trade in my 14 year old Toyota Camry. I did my homework and new exactly what car I wanted. My family have bought 2 cars from Criswell and assured me that this was the dealership I needed to go to. I made an appointment with Michael. He was kind and knowledgable. He answered all my questions. He was objective and not pushy. This I appreciated so much. James in finance took care of the sale. He was knowledgeable and personal. I walked away happy and relieved. Grateful for the kindness and service that Criswell offered. I will be a returning customer.

chang chun

20 de oct. de 2016

when i arrive your dealer, Steve Kwon use my word(Korean),i am very comfortable during buying time.you dealer hire more minor persons.Thank you

Cristina

17 de oct. de 2016

Michael was great! He was super friendly. He listened to exactly what I needed and made sure I got just that. He checked in with me a few times to make sure I was happy with everything. I didn't feel pressured into buying anything and I felt very comfortable with him.

K2GA

11 de oct. de 2016

Both of these gentlemen were extremely helpful in explaining and answering all of our questions and concerns. Making sure we knew and understood every single detail and information of the entire process. Highly recommend asking for Kwame or Andy if you visit Criswell. Thank you!

Shannon Serrano

10 de oct. de 2016

I purchased my a used van from here on September 21st, 2016. Ali Nassabeh contacted me very quickly after I sent an e-mail inquiry since I'd found the van online. When I went in to the dealership, I was greeted kindly and Mr. Nassabeh worked quickly and efficiently to see to my needs. He listened to what I needed and was very informative and helpful in helping me to inspect the vehicle and assure that it was what I really wanted. Mr. Nassabeh was courteous and straightforward. I was dreading purchasing another vehicle due to having just lost my van to a total loss accident. Criswell Honda Germantown made my experience more positive than I could have ever imagined and I am forever grateful.

hsieh

9 de oct. de 2016

My experience of buying a car from Kwame was excellent. He is very knowledgeable about the car, and he was not a high pressure sales person, which I truly appreciate. Mr. Odum is a very good teacher and very patient with us. He spent more than 1/2 hour in teaching us all the new features of our car. We truly appreciate him and will recommend him to our friends.

carl smith

8 de oct. de 2016

Kevin contacted me almost immediately after I filled out the TrueCar application. He was friendly and helpful. He got back to me quickly whenever I ask him for anything. He did a great job explaining all the car functions and worked to get me through the process without having to spend all day. Andy Russo in finance was also excellent to deal with. Really everyone including Honda employee's I just randomly passed were all pleasant. Besides, I'm a Honda guy. This will be my third Accord and I expect to get a decade out of this car like I did my previous two. Change the oil and they just run. Kevin promised he would have a long term relationship with me. Someone should tell him I won't need a new car until 2026.

cbfamily

7 de oct. de 2016

The whole team was very helpful when we came in to purchase our used vehicle. Jae Lim and Jessica Baum made everything quick and easy.

Mitchell Plitnick

7 de oct. de 2016

The whole sales team was helpful, not pushy. My questions were answered and the staff worked with me to make sure I got a car I could enjoy and afford.

Skipjack

7 de oct. de 2016

My wife and I purchased our new Honda Pilot on Sunday September 25, 2016 from Criswell Honda in Germantown, MD and had a great experience. We initially came in for a vehicle test-ride and left with a new Pilot!! Our Sales Consultant John Hicks and Business Manager Jessica Baum were very helpful answering all our questions and went above-and-beyond in ensuring that our experience was great. We are looking forward to many years of exciting family trips in our new Pilot! Thanks Criswell!

tiglily18

6 de oct. de 2016

We worked with Kevin by phone for a few days before making the trip to Germantown to see the car. Once we got there Kevin was able to make he buying process as smooth as possible. I really don't care for buying cars, because the process can take so long, but this time was out shortest trip. I was prepared with all the necessary documents and financing, so I'm not sure if that helped. Once we were done with the purchase process Kevin made sure to go over all the features of the car to make sure we knew everything the car was capable of. Jim in finance was great! He went over all the paperwork and suggested extras that may be useful for our situation. Overall happy with the dealer and car!

Janice826

4 de oct. de 2016

Greeted immediately, promptly and efficiently serviced, all questions answered and completed withinthe time estimated. Even though it is a bit of a trip for me I plan to continue all service with Criswell Nissan.

Kehvin Nubian

3 de oct. de 2016

The people at this dealership damaged my vehicle and are refusing to resolve the issue. I took it in for a recall issue reluctantly because in the past something else always goes wrong when I refuse to do one of their expensive recommendations.I explained to the two service techs that prior to them repairing my car that my front passenger door opened and closed without any issues. The following day after visiting this place the door is now rubbing against the front fender.They explained that the repairs they did, had nothing to do with that area of the car, and blamed the shifting door on a dent that has been in my car for the past 4 years in the rear 1/4 panel. They even suggested that somehow I may have hit under the vehicle causing this door to now shift.I called the manager and have not received a reply as yet. I am assuming that he will regurgitate the same nonsense as his employees. During the service they told me I needed $1800 in repairs, which I was unable to complete, since receiving my car, I've had difficulties to starting twice, and a vibration when breaking from about 65mph. Of course they want me to pay almost $200 for diagnostic tests when I didn't have these issues prior to them laying a finger on the car.Needless to say I will not be returning and I will exhaust every measure to ensure that this matter is dealt with.After being contacted by one of the owners on Yelp, he asked for my number and said a manager will contact me. I explained the issue to the manager who asked that i come back in with the car to take a look. He explained to me exactly what I told them, as if I cannot see what the problem was with the car, and said there was no way they could have done the damage, although that is exactly where they place the lift when repairing a vehicle, and the problem started the following day. He said I might have t a curb, as people do that from time to time.I really wish I had checked their reviews on here and on the Better Business Bureau (D- rating) prior to coming to this place. I will be filing a complaint against them for the damages caused and also notified the MD State Attorney Generals office. Please be careful with these people. My wife and I were interested in purchasing a Dodge Durango from their Gaithersburg Md dealership and will 100% look elsewhere.

ltessada

2 de oct. de 2016

This was our second Odessey from criswell. Kevin has been great both times helping us find a deal that works for us and our budget. Thanks so much.

ALC

27 de sep. de 2016

Abysmally bad service and incompetent staff.Most of the time they are trying to push overpriced services onto you that you do not need, and when you do have something done they usually make a mess of it.Unfortunately as long as I still have a Honda they are the only convenient location for recalls etc. Never going to buy another Honda because of them.

Casey Kulnis

26 de sep. de 2016

Ali Nassabeh was GREAT! He worked diligently to make sure I was able to leave with the car of my choice. He stayed late on Friday after close to ensure the car was ready. He was very knowledgeable about the car and worked quickly with finance to expedite the process. I highly recommend Criswell and ask for Ali!!!

Teczero31

24 de sep. de 2016

The sale went smoothly and i got the exact car i was looking for and incouldnt be happier!I am a proud owner of 2016 Honda LX civic Coupe!

RAPettus

23 de sep. de 2016

Salesman Victor Castro did a super job. This is the second time I've bought a new car from him and I came back because I trust Victor. He is knowlegeable but not pushy and walked me through various options and explained all the features to me. Jessica Baum also helped me for the second time with the financing, title, and registration and again made it easy to get what I needed. I highly recommend Victor, Jessica, and Criswell for their professionalism - the best experience I've ever had buying a car.

soldbyandy

21 de sep. de 2016

I was looking for a new vehicle and met Bobby at Criswell Honda in Germantown. Bobby is knowledgeable about the products, available at "your" schedule" and more importantly, not a pushy salesman. Being in sales myself, I do not appreciate "hard sales", which you get from a lot of car salesmen. If you're looking for a new or pre-owned vehicle, check in with Bobby first. You'll be glad you did. BTW, Bobby can sell any Criswell product!

Mark C.

19 de sep. de 2016

Developing a trusting relationship with a sales representative is what one can only hope for when shopping for a vehicle for either yourself or a family member. Criswell Honda has been consistently good at providing a satisfying end-to-end car buying experience. Starting with Dom Vattoune our very capable sales representative to Andy Russo, who carefully takes you through the seemingly endless paperwork required to take possession of the vehicle.

NIkos

18 de sep. de 2016

first and foremost! Jae Lim is an excellent sales person and an awesome person, I was referred to him by a friend and when I went to see him, I had close to no chance of getting a car. with my minimum requirements,( being only a good credit score and a few dollars). when I presented my case Jae scrolled through the options for cars with in my range and there it was, the car that I thought I would never get presented itself, it was the only one in the lot in my favorite color, It had just been shipped in and was undergoing a series of inspections to get certified, while processing the transaction, he presented my case to his supervisor and was told it was going to be a trick, seeing as I had minimum requirements, but this never rattled him, with his devotion and dedication to his clients, Jae never gave up.After an hour of signing docs and working through insurance quotes to meet my monthly payment requirements, we finally got a good amount, he then advised that we head down to the finance office and see if I will get this done. After a few minutes of suspense, anxiety and other changes, Jae finally came to the waiting area were I sat, and with a big smile on his face, he came out and told me we got it. excited as I was, we got everything sorted out in under 30min, with keys in my hands and wheels on my feet..i now write this as a proud owner of what I call my miracle car, (chevy spark) Thank you Criswell, thank you Jae Lim, I will recommend everyone to come see you, coz you made it happen for me and you have no idea the impact this car Is going to have on my life, God bless you!!

Kevin Bradley

18 de sep. de 2016

Dominique was great in helping me with my first lease! Thank you. Highly recommend checking out Criswell Honda for any new purchase of a vehicle.

THU HO

17 de sep. de 2016

I would like to thank Mr. Jae Lim and the Criswell team for helping me to find a good car as I want. Even though it took me about 1 hour to drive to this dealership, it was worth it. Jae and his team are very friendly and take good care of us. I was satisfied to buy the car here. Thank you so much again.

Tdang12

16 de sep. de 2016

I had previously gone to another dealerships in Frederick and Rockville to test drive a car I wanted but the salesperson there was either having a bad day or just not being honest. So I left and checked out Criswell Honda in Germantown. When i got to Criswell, Jae Lim immediately took me out within 5 minutes for a test drive. During the 25 minute test drive, he expertly discussed and showed me all the features of the car. I felt like I was in a top notch driving instruction school. He showed me all the car details, and then on the road he showed me the car capacities. It was awesome. After we bought the car, we discovered a chip but the manager Chris and Vince said no problem and that Criswell will take care of it. It was amazing. You can't go wrong with Criswell Honda, ask for Jae Lim. Also, he has 8 years experiences being a mechanic. He knows everything about cars. He was very efficient and answered all my questions and concerns.

EmDay18

16 de sep. de 2016

So, this is the second car that my wife and I purchased together and it was from the same salesperson, Kwame Odum. He is so professional and he really took care of us! He always stopped and explained the process if we needed extra information. His commitment to us is so dearly appreciated from the start to the end of the process. I couldn't ask for a better sales rep. than him!

Sebastian1

15 de sep. de 2016

It was very convenient to receive the information on the availability and the pricing through emails. I always received prompt responses. The actual car buying process at the dealership took a lot less time than expected.

FitDriverEd

15 de sep. de 2016

I've trusted Hondas for some years now and now I have found a dealership that I trust as well. I knew I wanted a Fit, and that was what I got after working with Dominique Vattuone. Not only was he friendly, but he presented himself honestly like he was family. When it comes to car-buying, my experience at Criswell is easily the best I've had in my life. Now, I look towards servicing my new car at Criswell.

Dsayasy

15 de sep. de 2016

My visit at Criswell Honda was a very pleasant experience. I brought my vehicle in for a recall. Mike acknowledged my visit, ensured that any services needed was resolved and met. He's very professional and caters to all customers. During my visit, I noticed Mike creates an environment that encourages employees to work together as a team. Ensures that all team members know their role, and that barriers to success are removed or minimized. He is attentive, responsive, and demonstrates a sense of urgency in all services. In addition, Mike understands that how something is said has a significant influence on how it is received with all customers. Very happy with the service and highly recommended!

Tony7913

14 de sep. de 2016

Dear Kwame & Jim,Thank you both for making my purchase yesterday not only possible, but a blissful experience. What courteous and professional gentleman you both were. When my kids grow up and can buy a car, I would hope they have an experience like I had with you two.I will happily tell family and friends to come check you out. This is my second, and far from my last, Honda that I have bought at Criswell. You gentleman have assured me and my family that we will never buy elsewhere. I am a Criswell family member for life thanks again in part to you both. I don't have enough room to give you praise and accolades, so will just say....THANK YOU!Sincerely,Mr. Sorensen

Steve

13 de sep. de 2016

Bought a 2015 Nissan Altima that was listed through PENFED Truecar buying service. The car was competitively priced. The entire experience was fast and efficient.

Sm1582

12 de sep. de 2016

They helped us fined a great car within the budget we were looking for. The sales associat was very patient with us while we asked tones of questions and viewed/test drove several cars. My mom and I were very unsure of what we wanted. The sales associate helped us narrow down what might be a good fit for our needs. The manager was very friendly and worked with us to get the financing we needed. We left with our new used car very happy with our expieriance.

JB

12 de sep. de 2016

Had an outstanding experience on Saturday. Professional, knowledgeable and very conscientious of my time. Much better than my experience with the nearby Acura dealer in the area.

poptark

12 de sep. de 2016

The overall experience was great. Victor showed great professionalism and presented the information I needed about the car in a well-presented manner. He was polite, patient, and kept his professionalism while discussing prices and features of the car.

allison1743

12 de sep. de 2016

This was the second purchase we have made at Criswell Honda. Speaking about our recent purchase of a 2016 Honda Odyssey, I can honestly say the experience was easy and low-pressure. I felt as if Dominique went above and beyond as far as answering my questions, anticipating my needs, and making me feel comfortable during this purchase. He is personable, professional, and very trust-worthy. Jessica worked with us on tying up loose ends and she made the process go smoothly, while being attentive to our needs. Her recommendations and knowledge (and smile) are what make her an excellent employee. She took extra time with us to look at options, and helped us make informed decisions. Thank you again for making this experience so pleasant!

nickkassman

11 de sep. de 2016

I needed a vehicle for my daughter quickly and within a tight budget. Kerry Hughes has sold me every one of my cars (5) and he connected me with the Kia Forte that we bought at Criswell Honda. The Sales Manager Vince Kerivan could not have been more helpful in getting us a great car for a great price. Also Jim Walker in the finance department was terrific as well.

CarBuyer

11 de sep. de 2016

I rate the dealership 'average' as I think there are better out there, but think that overall the used car buying business is dismal, especially if you're female. Bought a certified pre-owned car here as it was the make/model I wanted and I needed a car, but overall, I will not be going back. Feedback: - I mentioned I'd been to another Honda dealership to look at used cars and immediately the sales person started badmouthing them. Really? Talk nice about yourself - don't trash others to make yourself look good.- When negotiations started on pricing the manager came out and spoke exclusivly to my male friend who'd came along just on a spur of the moment thing. He kept trying to direct things back to me, highly embarrassed, but they kept asking him his thoughts. Hello! women buy cars!- When I made my decision and went back to buy the car the next day, it was about an hour before closing. My immediate reception were complaints that I'd left it until late in the day to buy a car. Granted, another person arrived the same time I did, but there seemed to be a full staff there to help out.- There were paint chips on the front of the car and the sales person said they'd buff it and clear it up some - in fact it was simply ran through the carwash. Left kind of a 'tell me anything to sell the car' taste in my mouth.- The sales person was telling me how reliable Hondas are (they are, its true) but then, as things were getting on in the day, he took over some of the financial paperwork and started telling me all the things that can go wrong and that I should buy the extended warranty. Another 'tell me anything to sell the car' moment.- The photocopies I was given of the financials (I paid cash) were horrible copies - there is a line and then a blank space running down all of the documents right where the 'total' column is. The copies were given to me loose in a binder and out of order - like they were dropped on the floor and then shoved back in the binder and were dispersed with blank pages (well, apart from those black lines). - After completing the sale I walked over to pick up the car and the sales person said he found the remote starter and wasn't I so happy as this was worth $600! it came with no instructions and he said he couldn't work it either. This leads me to...- There was no manual with the car. This was an issue as, with all of the 'bells and whistles' in cars with computers, I found it hard to program the garage door opener, get the remote locks to work on all doors etc., etc. just the basics you need to do the night you get the car home. I e-mailed and was told they had one and I could drive (45 mins each way) to get it. I needed it, so the next evening was spent driving back and for the to pick it up. Sales person wasn't there and the guy I spoke to was 'well, this looks like it, so here you go' service level. After spending over $20k the day before, I expected an apology for not dropping it in the car. I ended off downloading the one for the remote starter, as they didn't have one for that. - The car came with satellite radio and, as it was a certified pre-owned car, a free trial was listed on the sales material. It didn't activate that week so e-mailed the dealer and asked if there was anything I had to do. He said I had to call the provider and ask for a free trial. Before I got around to this I got something in the mail from Sirius XM stating my free trial had started and was automatic. This would have been good to know as I took a long trip in the car the weekend before and ended off streaming music.- A week after I bought the car the trim on the drivers door (those dealer-instlalled edges to the doors) started to come off and started catching on the passenger door behind. I e-mailed the sales person and asked about this. He sent a curt e-mail about this being 'wear and tear' and not covered under any warranty. I took it to a local body shop (shout out to Zamoras) and the guy there repaired it in 10 mins FREE OF CHARGE with tape and touch-up paint saying 'I'm so sorry, thats the best we can do, its a dealer only part'. It would have been great if Criswell had said 'bring it up and we'll take a look', as I wasn't looking forward to shelling out more money to prevent issues down the line so soon. As it is, I am going to have to go to another dealer (Hersons probably) to get this replaced. Overall - not a good experience. I love the car and the price was decent. Process was horrible.

mikeelkis

10 de sep. de 2016

We purchased our 2016 Honda Odyssey from Criswell Honda, and had a great and easy experience. The staff truly exceeded our expectations. They were professional, attentive, and responsive, from the general manager to the salesperson to the finance manager.We enjoyed working with Kwame Odum, and appreciate the time that he spent with us, going over all of the minivan features. He was very knowledgeable, honest, and easy to trust. We could not be more happy with our experience at Criswell. And we love our new Odyssey! Michael Elkis

Manjit Hanspal

6 de sep. de 2016

Jae Lim was a pleasure to work with. He took the time to explain everything; he is knowledgeable, professional, charming and polite. Will come back

inudge

5 de sep. de 2016

With his (Steve Kwon) assistance I got 2016 Honda Odyssey from Criswell Honda, Germantown. He is really great in making customer feel comportable and explained us what we want to buy pretty well. It was very pleased with him.

Melissa D.

4 de sep. de 2016

I purchased a '16 Honda Civic Turbo at Criswell. While comparing price quotes at multiple dealerships Criswell remained the lowest and the number quoted did not change once I came into the dealership in person to complete the paperwork. My salesperson was Kwame Odum and my Finance person was Jim Walker. Above and beyond their mannerisms and knowledge, I was pleasantly surprised with how each gentlemen was honest and upfront with me. This was truly a pain free experience which left me feeling satisfied. I have already recommended the two gentleman to a number of people with ease.

LADYBROOKS

4 de sep. de 2016

My experience with this dealer was very nice and the salesman I had was very kind and explained everything to me in regards to my purchase

Melissa D.

4 de sep. de 2016

I purchased a '16 Honda Civic Turbo at Criswell. While comparing price quotes at multiple dealerships Criswell remained the lowest and the number quoted did not change once I came into the dealership in person to complete the paperwork. My salesperson was Kwame Odum and my Finance person was Jim Walker. Above and beyond their mannerisms and knowledge, I was pleasantly surprised with how each gentlemen was honest and upfront with me. This was truly a pain free experience which left me feeling satisfied. I have already recommended the two gentleman to a number of people with ease.

sarangard

2 de sep. de 2016

The team at Criswell Honda was amazing. This was my first car and the whole process was smooth. I had a very pleasant experience with them. I test drove 3 models before I decided and they really helped me get a very good deal for the car I wanted.

Zoya

1 de sep. de 2016

Thanks to our Sales Consultant Victor Castro. This was my first purchase and I'll definitely remember it as a nice and smooth transaction.

mariakrshna

31 de ago. de 2016

I knew what car I wanted - model year trim color and even accessories. I had my insurance and checks all ready.I wanted this to not take long. Just 3 hours max.I researched and went to many Honda Dealerships. I did not want to waste my time and money. There are many locations in Maryland. Just half hour drive.This dealership is one of the few places I considered because of it's customer service.Steve Kwon greeted me once I walked toward the entrance.He was quick and worked with me. He especially listened and acknowledged the research I brought. He was able to answer all my questions and give suggestions.I did not have to wait long as he went to speak with the manager. Took about an hour for a Yes or No for my request.It would have been great if Steve was able to go over in more details about the accessories and show examples on the floor. There were no examples of all the accessories at this dealership.The only Con is that I had to wait over about two hours to get to Finance. There were other customers purchasing their cars.Also, the Finance part was delayed because the accessories that I inquired about were not included.Victor Azari was patient with me with all my questions and concerns.He also respected my decisions and did not push.He gave me a brief like statement for each paper work I signed.Instead, I would like if he went over each with a quick summary. I had to pause throughout for myself so I could understanding everything.I purchased my accessories. I am waiting for them to be installed. I hope this process will be smooth and quick. I would like more clarification as to why I cannot keep (as in put in my trunk to take home) the old rims after purchasing and installing the 17in alloy rims.Suggestions: During the two hour wait, there were a few customers waiting for service in the garage. But no 'Red Shirts' can be seen. I noted that there were three of them but rarely had at least one present on the floor. There was this one customer that kept coming in to look for a service employee. Overall Experience: EXCELLENT!Thank you!!!I look forward to getting my accessories installed soon.Also, getting all my future service done at this location.

monicalopez1027

30 de ago. de 2016

The team at Criswell Honda was amazing! This is my first car and I had no idea what to expect. Kwame made it a very pleasant experience and did not rush us out of the dealership (my mom and I were the last ones there) He worked with my budget and did not push to go over. We had come a month before just to look and he did not push then either but kept us updated on offers and waited until I was ready to come in to purchase. Jim was also very understanding and helpful.

richsherri

28 de ago. de 2016

My husband and I were very happy with the decision to buy a honda CRV from Criswell Honda. Our salesman, Kevin, was very patient with showing us the two cars with different options. We actually ended up spotting the urban titanium car that we ended up buying and Kevin didn't mind at all. We also were impressed with the vending machine and soda machine since we were there on a hot august day and are extremely happy with the price and quality of our CRV. Thanks! richard and sherry latimer

BuyerJ

27 de ago. de 2016

Kwame Odum is a great sale consultant. He is very knowledgeable, friendly, helpful, and professional. Had a very pleasant car purchasing experience there, and will definitely recommend him to my friends.

Kotab

27 de ago. de 2016

I had an absolutely amazing experience here. We worked with Kwame to buy my first car and honestly I wouldn't want to work with anyone else after that! He was super well informed on the cars, never made you feel pressured or like just another customer to deal with. He helped me find the perfect car and even stayed 5 hours after he was supposed to leave to make sure everything was set when I left! I love this place :)

Brandon G

26 de ago. de 2016

I went to the dealership to try out a car I had already pretty much decided on, so the kind of help I was looking for was very specific. John Hicks promptly assisted me when I arrived, wasn't pushy, facilitated everything that I needed, and was a generally nice person throughout the process. I test drove and left, saying I would take some time to make up my mind. I ended up coming back that same night because I didn't want to lose the car, and, with almost no notice, John, Jim Walker, and the rest of the Criswell staff dealt with us patiently and professionally well past the closing time of the dealership, helped me with getting a good deal, and for that I am very grateful.

Charles G

23 de ago. de 2016

My experience at Criswell Honda was the best car buying experience I have ever encountered. Victor Castro, the salesperson, was very knowledgeable about the car I was interested in and provided excellent and prompt customer service. He answered all of my questions via email before I even entered the showroom and quoted me an excellent price on a new 2016 Honda Fit LX and was true to his word. I was able to go into the showroom, test drive two Honda Fits and drive out with a brand new car all in one afternoon. I went to two other dealerships earlier in the day that said that they had the 2016 Honda Fit LX in stock but when I arrived at those showrooms the car was either not available, or the one available already had significant mileage on it as it had been returned for repairs by the original buyer..

Michael Hoxie

20 de ago. de 2016

Yanet Lopez was friendly and knowledgable and took the time to make sure we got the car that best suited our needs. Criswell is out new go to dealer.

Steve

15 de ago. de 2016

I was very happy with my experience at Criswell Honda. Kevin Ferguson was great to deal with. He was very honest throughout the entire process. Not only did he beat his competitors price, it was very clear that customer service was important to him. He went out of his way to make sure we were happy and treated well (even after the sale)

pras

12 de ago. de 2016

From the first communication to the last, Criswell was a class act. I worked with both Dominique and Kwame. Both were true professionals, Dominque through email and Kwame in person. They were honest and sold me the car I wanted at a fair price.

Satisfied

12 de ago. de 2016

The car salesman, Jae Lim, who worked with me was really great--friendly without pressure. Jessica Baum was also very pleasant as we went through the paperwork.

classy Lady 74

10 de ago. de 2016

My experience at Criswell Honda was a positive experience. I was treated with the upmost respect and was npt pushed to buy. My salesman was friendly and very professional. I was a woman by herself buying a car, and did not feel like I was being taken avenged of. If buying a car can be a fun experience my came awfully close.

HMAN

8 de ago. de 2016

Mi experiencia estuvo excelente con todos. Mi segundo carro con Criswell y Dominique. Dominique tiene mucha experencia vendiendo carros especialmente vendiendo Honda. El se entiende mucho de la marca y de la nueva tecnologia que muchos modelos llevan hoy. Yo personalmente he referido a mas de una dozena de personas, la mayoria llegan a comprar un Honda con Criswell y con Dominique. Mil gracias a todos para la memorable experiencia.

smitty1788

8 de ago. de 2016

This was my first car purchased in about 8 years. Jae was very great to work with and was a fantastic salesmen. If you are in the market for a used vehicle, ask for Jae!

Micaellea

7 de ago. de 2016

Friendly service and great experience. Jae welcomed us and provided great customer service. Had to wait for the finance person for a while but overall, great experience

New crv

5 de ago. de 2016

Victor shared after listening to my concerns the range of options. We took a test ride and showed me features of the vehicle. We further discussed my purchase, and what I could expect. Once the car was purchased, he made sure it was cleaned and then sat and took me through the functions of the car.

senatephoto

4 de ago. de 2016

Criswell's Dominique Vattuone was friendly and honest, exerting no pressure and making purchasing my Honda Fit a painless experience. I'll be back for my next Honda.

Mr. Kidd

4 de ago. de 2016

I'm a hard sale, I was looking for a specific type of vehicle at a certain price. I located this vehicle several places in and around Washington. Chriswell Honda being one of these locations. I had dealing with chriswell in the past and was treated with respect, and felt I made a great Purchase. It was not my first stop attempting to perches my recent vehicle but it certainly was the last. I feel fortunate to have found such an even Keel in this particular salesman for whom I dealt with. My sense of honesty and my natural Skepticism were met with patience and what seemed to be a sincere Attempt to meet my standards. This was my second car buying experience with chriswell Honda...... I do plan on buying another vehicle in the near futurend and this time Chriswell will be my first stop. From my saleman "Michael Mazhari" to the finance manager "Victor Azari" even the service department and their manager "David Salter ", managed to make my experience with Purchasing a vehicle and also dealing with any little annoyance there after as comfortable and stress free as possible. This has lead me to believe, if Chriswell Honda has the vehicle your looking for........ It will be a fair and honest deal. You can't ask for more than that.

minivanman

3 de ago. de 2016

Went to buy our second Odyssey EX-L with DVD from them. They asked for a sizable down payment and the lease was $50 more a month. After a bit of negotiating they came down to the same lease we had before. Went to another dealer and with nothing down the lease was close to $100 less. Makes me feel like I was completely taken advantage of the first time and they were going to do it again. At least owning some of their stock I'd make money off the premium they are charging...

wsnm

3 de ago. de 2016

Bought my Accord from Domonique at.Criswell Honda Germantown. Dominique provided superior customer service. This was the best car buying experience i had. .No pressure sales environment made it even better. Sales Manager and Finance Officer was very proffessional,knowledeabe and helpful. I would highly recommend buying from Dominique at Criswell Honda

TK

3 de ago. de 2016

We were in the market for a new Civic Coupe and wanted one with the safety technology. John Hicks, our salesman was extremely helpful and very low key. He responded to our questions and worked around our schedule to finalize the sale. We also appreciated Andy Russo's efforts to complete the purchase. Gary Graves quickly scheduled us for the Cilajet application immediately after we purchased the car and ensured it would be completed to meet our needs. We have appreciated our first experience with Criswell and look forward to servicing the car there.

Mimi and Pa

1 de ago. de 2016

Luis Patino and Andy Russo are very knowledgeable Honda sales representatives. It was great pleasure dealing with them. They answered all our questions and volunteered much helpful advice and information. They both are genuinely interested in us and our needs.. Mr. Patino demonstrated how many of the cabin controls functioned; Mr. Russo provided helpful financing advice which was to our benefit. We are grateful to both of them and would have no hesitancy in dealing with them or recommending them in the future.

hondalady

1 de ago. de 2016

Kwame knew exactly what kind of car we wanted and delivered! He was expert in all the features of the car and showed how to used them. The deal was quick, easy, and satisfying. Would recommend him to anyone who want to buy a Honda.

Jeff

31 de jul. de 2016

Criswell's salesperson responded to my internet blast quicker than four other dealerships. As it turns out, their response was the best first impression and the best deal, even after waiting to haggle with the other dealerships. Once I was at the Criswell, the salesperson had great instincts for what I needed to know about the car what to explain, what to skip over a smart guy with integrity. When it came time to pay and get out of there, the staff was quick and dealt with all the paperwork (insurance, the MVA, etc.) within an hour. The deal that was promised via email was exactly the deal that was waiting at the dealership to the penny. The only upselling is the extended warranty/coverage pitch by the finance guy (which happens with every car dealership I think), but it wasn't too much of a hard sell and courteous. I'd recommend.

Leo

27 de jul. de 2016

It was an easy in and out. The salesperson did a very good job answering all the questions we had, decided on model and color, test drive...left for lunch, come back in, signed the papers and drove away.

Rnlee

27 de jul. de 2016

I have been to other honda dealerships in this area. Criswell honda in germantown has great customer service , especially Kevin, the kindest dealer I have ever met, worked for me to get the best deal that he can offer.

G37AWD

26 de jul. de 2016

My buying experience was easy and smooth. I enjoyed laughing and talking with everyone who assisted me in purchasing my vehicle. It's hard to trust when buying a used vehicle but I am confident that everyone that helped me today we're looking out for my best interest. I was very happy that Michael was able to help me find my new car!!! He was great and so was Shuang Zhang, great customer service all around. I would recommend Criswell Nissan Germantown!

Tkreider14

26 de jul. de 2016

I'm active duty military returning from overseas. I walked in very hesitant about buying a new car. From the time I walked in till the time I drove my brand new car off the lot, I felt so confident in Kwame Odum. He is truly the definition of a professional. His professionalism, honesty, and dedication shines through his personality. He knew all the answers to my questions and exceeded my expectations from start to finish. I cannot wait to work with him once again and buy our family vehicle within the next two years. Job well done!

beardyblue

24 de jul. de 2016

My wife and I leased a car from Criswell earlier this year and the sales experience Bobby Bartlett provided for us could not have been better. Bobby was friendly, helpful, and presented us with a number of options without pressuring us into a decision. Bobby was also extremely knowledgeable not only of the cars that we were looking at, but also at similar vehicles in different makes and models so that we could make an informed decision. He did a great job of helping us find a car that we absolutely adore. Jessica was also extremely helpful and patient, even though our purchase had taken us late into the evening. We had by far the best car sales experience of our lives at Criswell.We are so happy with our purchase and the terrific price Bobby got for us, and Bobby has continued to provide excellent service and support after our purchase with service recommendations and even created and sent me a detailed, step-by-step guide with photos on how to change a tire on our car after the tire was punctured by a screw.

Joani E

23 de jul. de 2016

Kwame is terrific to work with! He was friendly and knowledgeable without being overbearing as a salesman. We felt like we could trust him. He bent over backwards to make sure we had a positive experience. If you need a car, walk into Criswell and ask for Kwame. We also appreciated Jessica Baum's knowledgeable help in the finance department!

jrabberman16

19 de jul. de 2016

I recently purchased a 2016 Pilot from Criswell Honda. It was the best car buying experience I have ever had. Kwame was great to deal with. Really treated me like member of the family and a friend. He went above and beyond the call of duty. Esteban and Andy were also great making the deal was right for everyone. I would recommend Criswell to anyone that is looking to purchase a Honda.

cong2000

19 de jul. de 2016

This is my second Accord bought from Criswell Honda. When you walk thru the door, you feel immediately that you are welcomed ,not as a buyer, but like the good old friend's visit. By the way we are very loyal Honda's buyers as we have bought 5 Hondas.From sales to financial service , very smooth sailing. Kevin walked us thru all transactions in a utmost professional manners., always with a friendly smile when answering all of our questions. The financial service went very smoothly ,like 5 mast sailing vessel.What a feeling!!!!!!!

knight2016

19 de jul. de 2016

We purchased a new Honda CRV last month from Victor Castro and normally I probably would not take the time to write a review but the professionalism, knowledge and kindness of our salesman was amazing! Victor took the time to carefully explain the car in detail for my mom. He made this process so simple and enjoyable. We left there knowing that we got a great deal on our Honda. Victor Castro!, you are the best!!!! If you need a car, go see Victor, you will not be disappointed.

David Caporaletti

17 de jul. de 2016

Could not have been a better experience! Jae Lim was awesome and really showed that he is a real pro! He took the time to answer all of our questions, give his honest opinion and make us feel comfortable with the whole process. He even let me test drive an Acura to see / feel the quality of that vehicle. Great experience!Jim Walker made all the paperwork a breeze and was a pleasure to work with.Thanks Criswell Honda! We will be back for our next car purchase!

Thanks

14 de jul. de 2016

Dominique was fantastic, he made our day!!! We knew what we want and made our process really easy. The best of all my wife drove her new CRW back home. Thanks !!!

VA123

13 de jul. de 2016

This was my first time buying a car and I had no idea what I'm doing and Jae and Chris went above and beyond walking me through each and every step of the way. They were very knowledgeable, friendly and understanding when answering each and every of my questions.

Kel

11 de jul. de 2016

Our first Honda Pilot was totaled in an accident about 10 months after we purchased it from Criswell Honda. There was no question that we would be going back to Dominique Vattuone to pick out a replacement vehicle, another Pilot. Dominique made the process easy. Luckily, Jessica Baum, who helped us finance the first vehicle, was there to help us with the second. She made the process quick and easy, and reviewed everything again with us to make sure we wanted the same options. She helped us understand the GAP coverage we had on our totaled vehicle, and helped us get that process started. I would definitely recommend Criswell and these two individuals to anyone shopping for a car.

czs

9 de jul. de 2016

Kevin Ferguson was a great salesman. He was very knowledgeable about the car I was interested in, and he provided great customer service. He also fought to get me the best deal possible. Thanks, Kevin. Jim Walker in Finance was also great in terms of crunching the numbers on the deal.

Jack

9 de jul. de 2016

This was easily my best car buying experience ever. Dominique Vattuone was incredibly knowledgeable, professional, and helpful. The process was quick and painless. I really can't say enough about how great Dominique was. If you are ever looking for a new or used vehicle, this is your guy to go to. He knows his cars and he treats his potential customers with respect. Once, I had finally decided on the car, Andy Russo helped me get squared away with financing. He is another fantastic individual who was happy to go over all options with me. Criswell is VERY LUCKY to have two absolute professionals like Dominique and Andy. Thanks to those gentlemen, I will be sending any friends and family who are car shopping to Criswell. Thank you both for everything, I will be back when I am in the market for my next car.

Nick

5 de jul. de 2016

Impeccable service from Vince Kerivan (Manager of Used Cars), Salesperson Jae Lim, and finance experience with Jim Walker! Thank you Criswell team for making my 4th of July Holiday extra special! The level of professionalism and integrity at this dealership is unmatched, imho! Vince and Jim's level of professionalism and integrity blew me away. Jae's positive attitude throughout the car buying process was icing on the cake! These guys do business in good faith, fair dealing, and give their best efforts. The vehicle I purchased is in great shape and was purchased at a great price! I will remain loyal to Criswell Auto!!!

michael crim

4 de jul. de 2016

My husband and I had a very wonderful experience buying our new CRV at Criswell! Our salesman, Kwame Odum, was very knowledgeable and we both felt very good about our experience working with him. Our finance consultant, Jessica Baum, was also very helpful, answering all the questions we had about financing our vehicle and about warranty coverage. An overall excellent experience!Michael and Dana Crim

Emelia Annum

3 de jul. de 2016

Victor Castro the salesman is very knowledgeable about cars and he listened to my needs and worked with me. He did not pressure me during the entire process. Everything went on well as expected. I even got a good deal with my trade in vehicle which Honda paid off. Many thanks to Victor Castro for a job well done.I have the CRV truck for about 2 weeks now and I love it. Drives smoothly, but a little noise while driving on the highway.

Hondaforlife

30 de jun. de 2016

I really enjoyed working with Yanet Lopez, she was very knowledgable and helpful and made the entire process very pleasant. If your interested in a Honda - do yourself a favor and call Yanet Lopez, you won't be disappointed!

Billy

30 de jun. de 2016

Alan Goldberg was great help an very pateint trying to get me a good deal and never gave up on me , he is a very curtious and respectful and takes his job seriously , great guy

Elden03

29 de jun. de 2016

Dennis is great, he always makes sure your every need is met. He would go above and beyond to communicate with you. My job is a bit busy and I cannot always get to my phone, Dennis would send me a short email to keep me updated on my vehicle. Again, he is great. I would recommend him to anyone looking to have their Honda serviced.

John DiFabio

29 de jun. de 2016

What else can i say other the experience was seamless.... Everything from the search to financing went very quickly and smoothly and at not time did I ever feel rushed!

hn

28 de jun. de 2016

Dominique provided the best purchase experience we ever had. He's professional, courteous, and super friendly. Dominique takes time to explain what we need to know, and at the same time, makes sure the transaction went as smoothly and effortlessly as possible. We would definitely refer our family and friends to see Dominique for any future purchase.Thank you,Hiep Nguyen

tester999

28 de jun. de 2016

I had a wonderful time with all the people I dealt with.They said they would really take care of me,and they did.All of my car buying needs will be filled there from now on.

Emiller555

28 de jun. de 2016

Best car buying experience I've had. Got a fair price for my trade in. No pressure sale. Excellent service and great people. It did take some time, but it was worth it.

CUTIECRITTER

26 de jun. de 2016

MY husband and I were at Criswell in mid JUNE. We were in the market for a new 3-Row-seat car. Frankly I am intetested on the Korean make, but we thought we gave Honda Pilot a try. My the stroke of luck we met Kwame. It was very last in the day, andhe was literally onhis way home. But he took time to talk to us and even printed a full brochure. Something another salesman told me to "just look online".We scheduleus for test drive the next day. The BEST test drive my huband has ever had. That' a lot comming from a man who drove all makes of cars daily. I wanted to see and feel the capability of Honda Sensing, So we ask Kwame to fo the driving. BELIEVE ME, if you are going to buya Honda you want to try the H Sensing, and ypu want to try it with Kwane at Germantown Criswell. After Kwama's fantastic demo, we did the test drive and try some of the HS functions ourselves. He are now a confident owner of 2016 Pilot w HS. Thanks to Kwame. Ladies Honda car shoppers out there, I highly recpmmend geting in touch with Kwame. He is easty to talk to and actually listen to what you want in "your" car.

hondafitlady

25 de jun. de 2016

Dominique Vattuone was able to explain all the details and differences between 2016 Honda HRV and Honda Fit and helped me make the best decision for my needs - patiently giving me all the facts and options. When I made my decision - the car was available within two days. A very easy and efficient process with a price that I was satisfied with.

petintog

15 de jun. de 2016

Victor Castro helped me to purchase the new 2016 Honda CR-V EX with AWD. Victor was very professional, competent, detail oriented, flexible, and freindly. He took care of me from A to Z and I felt like he was one of my family. I am extremely happy with his service and I strongly recommend him. Victor is the man to see! Thank you Victor.

shkilerm

13 de jun. de 2016

Came to Criswell Honda in Germantown on June 13, 2016 to service my Honda CRV 2009. There was a rattle noise coming from under my car. They've put two EX clamp and charge me for those labor $67.50. Also replaced cabin filter, the labor $79.20. Changed three wipers rub blade, labor $40.50. Replaced rear brake pads and machine rotors. My total bill was $824.67. Parts-$279.97, Labor-$560.70. My car was in the shop 3 hours. Mechanic was working on two cars at the same time, so he did not spend more then 1.5 hour working on my car. The rest of the time he was waiting, sitting and working on the other car. Service adviser George J Ayoub, notified me that the car has a recall on the drivers airbag, for witch I never was notified. Later in the day I came to the dealership for an explanation, why the labor was so high ($560.70) for the work that was done on my car. George asked me to wait for the manager. After some time I spoke to the manager Mike (do not know his last name). He was very rood. When I asked him why the charged $67.50 just to place two clamps that takes 2 minutes, he told me this is our price, again very rood in his answer. When I asked why I never received notification about airbag recall, he told me that this is not their responsibility, letter comes from Honda. Again, Mike was very rood and its strange that Honda dealership does not feel responsible for Honda recall. This will be my last visit to Criswell Honda dealership and my last Honda car that I'll ever purchase.

Delac

12 de jun. de 2016

Kwame was extremely helpful and knowledgable about all the various models I was looking at, and he was a pleasure to work with. The customer service was very professional and I was never hassled. I would definitely go back and work with Kwame again.

terri

7 de jun. de 2016

Dominque and Jessica took excellent care of me during my recent Honda purchase. I walked away with an awesome buying experience and four business cards. I gave away three to my friends. Thanks for everything!

Jen C.

5 de jun. de 2016

I recently had the pleasure of purchasing the new 2016 Honda HRV LX with AWD from Criswell Honda. This was actually an unexpected purchase. My 2009 Honda Civic Hybrid developed problems with its MCN (the main computer of the car). When I found out that this would be an extremely expensive part on the car to replace (and at 101,00 miles the car had just come off the extended warranty plan), I decided to consider purchasing a new vehicle. I spotted the HRV while I was there and I thought it might be the perfect car for me. I was upset about what had happened to my Civic Hybrid, but it otherwise had been a completely reliable car and I loved driving it. I decided that I still wanted to stay with Honda, so with the help of sales person Dominique Vattuone I learned about and test drove the HRV. I liked Dominique right away as he was very friendly and kind, as well as sympathetic to my situation. He was knowledgeable about the cars and answered all my questions. He was patient while my husband and I debated about our decision. I never once felt pressured by anyone at Criswell, unlike other dealerships. In the end, Dominique was able to offer us the best deal on price as well as trade in value for my Civic than any of the other dealerships I was talking with. I feel like I could call Dominique at any time with any questions or concerns. I would also like to mention that Luis Patino helped us on Dominique's day off, and that he was also very friendly and knowledgeable about the cars. When it came time to make our purchase we did out paperwork with finance person Andy Russo. We liked him very much as well. He was kind and walked us through all of our add-on options with good advice and no pressure. He helped me to set up the extended warranty on my new car with Honda Care. Because of what happened to my Civic Hybrid I decided it would be best to get the longest warranty possible: the 8 year or 120,000 mile. Although Honda vehicles are known for their longevity and great reliability, cars nowadays are made with many electrical and computerized components, which can have problems at any time. I would still highly recommend Honda cars and the Criswell Honda dealership to anyone I talk to. However, I would also recommend purchasing an extended warranty. I hope to be driving my new HRV for many years to come! And just as I did with my Civic Hybrid, I will be bringing my HRV to Criswell for service.

Ormond

5 de jun. de 2016

Kevin is an awesome dealer, he helped get me out of a 2008 Honda Civic EX coupe with 147 miles into a very nice 2016 Honda Civic EXT sedan. He treated me like family and I really appreciate his help that day! Everybody at Criswell Honda were extremely nice and generous, walking around offering hot dogs and burgers , thank you Criswell :)

LAG

3 de jun. de 2016

Victor Castro was a genuine pleasure to work with. He is an asset to the Criswell dealership. May the Lord continue to bless his life as he cares for others.

Rosa M Rojas Luke

1 de jun. de 2016

We are very happy with Luis, he knows about the different cars performance, technical information, fixtures, etc. we spend productive time with him, he is educated, polite, patient, my daughter and I are very satisfy with the models that we chose. Thank you very much again Luis.

barbara Paulus

1 de jun. de 2016

This my second card Crystal Honda thanks to the great service from Kwame Odum. Loved the no pressure car buying experience. Thanks to Andy Russo the financial transactions where quick too. I can only recommend Kwame if you like to get all the information you need, great service and like to have fun while doing so.

K123

31 de may. de 2016

We went to Criswell Honda to look at a Pilot. We were approached by John when we walked into the showroom. We explained what we were interested in and he proceeded to tell us there were some out on the lot we could look at. I explained I was mostly interested in looking inside to get a sense of how big the car is. John pointed outside and told us to take a look. We walked outside and he stayed inside! We thought ok maybe the car will be open, nope, locked. We went straight to our car and left. The customer service that Criswell advertises was non existent for us.I sent a follow up email to the General Sales Manager to express our disgust and got NO response. Would not ever recommend this dealership!

CarbuyerLi

30 de may. de 2016

I purchased my first car thanks to the wonderful sales experience from Dominique Vattuone. I shared the same sentiment with a lot of other reviewers that he is the kindest and most honest salesperson I encountered. In my interactions with other dealerships, I find that they exaggerate the information and sometimes throw in misleading lies. However, I was fortunate enough to encounter Dominique when I called Criswell Honda. I got a Edmund's Price promise from Criswell, went over the math with him, gave a counter offer, and he provided me with a great offer that other dealers would find hard to beat. The quote was straightforward, and when I got there, there was no hidden fees: I paid what we agreed upon. For car buyers, you cannot beat a great and honest price. Additionally, the service Dominique provided was excellent; five words: he treats you with care. Even though he was busy, he took time to walk me through the car and made sure that the car was in tip top shape before I drove it off. He is truly a pleasure to work with, and I would definitely recommend him to all my friends and family.For car buyers, I recommend that you (1) do you research, (2) find some good quotes like Edmund Price Promise, and (3) go to Dominique for your purchase.

a2016

29 de may. de 2016

My son just purchased/leased his first car from Dominique Vattuone. My family has been working with Dominique for many years and it only made sense that my son go to Dominique when it came time to purchase a car. Dominique is the most kind and honest person I have ever encountered; not only in car sales but in general. It is always a true pleasure to work with him. If anyone is ever in need of either leasing a car or purchasing a used or new car, I wouldn't hesitate to recommend Dominique. I wouldn't deal with anyone else.

hien tran

28 de may. de 2016

just got a New Honda Pilot. I was happy with all service that the sale man, His name is Victor Castro. He was so nice and be patient with me . I prefer if any one need to buy the new car should go to Criswell Honda19525 Amaranth DriveGermantown, MD 20874 and ask for Victor Castro. Love the service , love the new car and love the good deal.

HappyHondaOwner

27 de may. de 2016

First look: Awesome.I had previously gone to another Honda dealer in Rockville earlier in the week, but the gentleman there was either having a bad day or just not into it. I left that test drive knowing nothing of the Accord that i drove and un-impressed, and it was only a 10 minute drive. So let's check Criswell Honda. When i got to Criswell, Kwame Odum immediately took me out within 5 minutes for a test drive. During the 25 minute test drive, he expertly discussed and showed me all the features of the car. I felt like I was in a top notch driving instruction school, showed me the cameras, the extra details. special features, etc...and then on the road he showed me the car's capabilities. I was sold in the first 10 minutes of the drive. It was awesome. Buying Process: AwesomeWhen we got back to the office, I had already done my research and had a general target price. In about 15 minutes time of discussion, their best offer was provided. I asked to go home to think it over. No grasping or xxxxx to make me purchase "tonight or the deal's gone"...none of that like another place I had visited.Actual Sale: AwesomeAfter two days of thought, I went back and decided to buy. During the sale paperwork, another Honda up north in Frederick that I had previously talked with called and offered a slightly ($150) better offer. That dealership called and I told Kwame. Kwame was courteous and waited patiently for my call and basically said, "hey, no pressure you think it over carefully. you decide what's best for you" He was awesome. I appreciated the other dealership for their effort, but felt that Kwame had already sold me the car during the test drive and his attitude won me over. Post Sale: Impressively AwesomeAfter all paperwork signed and the car was basically mine, but prior to driving off the lot, we discovered a chip in the front fender. Manager Dustin and Kwame said no problem and that Criswell service folks will take care of it. The first attempt to repair it, the paint finish was not right due to natural causes. After the second time there was still some imperfection that could not be removed. So Manager Esteban simply says, "we'll replace the fender for you with a new one." I didn't have to beg or reason or anything like that. 3 words came to my mind when he said that: Courteous, Generous, and true Commitment to Customer Satisfaction! You can't go wrong with Criswell Honda, ask for Kwame and Esteban! Also, kudos and much praise to Awesome Andy Deusa, service director for Criswell. Also, Jessica Baum in finance was efficient and answered all my concerns and questions during the finance process.

sb206

25 de may. de 2016

I purchased a 2013 Certified Pre-Owned Honda Civic at Criswell and as a first time car-buyer, I was very nervous and wary of the sleazy used car salesman stereotype. Thankfully, everyone at Criswell was a far cry from this. Everyone was extremely honest with us from the beginning and working with Dave was awesome--he took great care of us from start to finish. Even when the sticker left a scratch on the window, he made sure to have his team fix it in time for us to pick it up a few days later--he was so detail oriented!Working with Jessica on financing was also great--it was like working with someone who truly had your best interests at heart. Knowing I would be commuting to law school every day in the car, she made sure to get us the best deal on financing, maintenance, and every other little thing--she was fantastic. Three cheers to the team at Criswell--can't wait to send more people your way and see you when the car is due for maintenance!

lemespn

23 de may. de 2016

Ms. Yanet Lopez, Sales Consultant, was very helpful when I was looking for a perfect car for my wife. She went over and beyond my expectations. I would highly recommend her. Thank you so much!-Lemuel

BeverleyH

21 de may. de 2016

I felt like the most important customer in the dealership, Dominique listened to what my needs were and found the perfect car for me. My boyfriend had had an excellent experience buying his CRV and wanted me to at least talk to Dominique, I felt comfortable and in great hands from the start. I am a very happy customer.

Wess123

20 de may. de 2016

Kwame Odum is one of the best sales consultant He is very honest and knowledgable. He understand what the customer needs . Friendly and helpful. Love Honda Accord . Excellent car.

Belle's Mama

18 de may. de 2016

I had a trusty old Ford Focus for almost 15 years. When it started needing more work I decided to shop around. Since I come from a hardcore FORD family, Initially I went to a local Ford Dealership, but after dealing with over-the-top pushy sales people who made my skin crawl, I drove over to the Honda dealership nearby and met with Dominique Vattuone. What a breath of fresh air! He wasn't pushy (which is a total turn off for me with ANY type of sales venture)...was highly knowledgeable....took time to answer all my questions and I felt like he wanted me to be happy with my purchase, even if I didn't buy from him. THAT is a sign of a SUPERIOR sales consultant. Plus you could tell he loved his work which made someone who hadn't had a car payment in over a decade-more comfortable with buying. Needless to say I LOVE my Honda HRV....she is Beautiful in that Deep Ocean Pearl color and drives like a Dream! And Dom has been great in following up with emails etc. to make sure all is well. He even noticed that I named my Honda...and put that in his emails too! You really DO feel like family at Criswell Honda. Plus I have to give a shout out to Jessica Baum who was my finance consultant. Again, she wasn't pushy and really explained every aspect of financing my car. A true professional and such a lovely person. I came in knowing who I wanted to finance with and she didn't try to talk me out of anything which was greatly appreciated. Just took the time to make sure I was comfortable with everything! Now I haven't had my New Beauty into the service department yet, but if they are half as good as the Sales Staff...I will be thrilled. I highly recommend Criswell AND especially Mr. Vattuone!! He spent a lot of time with me when I stopped by...to make sure the car I chose was the right fit for me financially and otherwise. Also one of those times I arrived and while waiting for Dom to return to his desk, there was a lovely gentleman named Mike, who sat Next to Dom...who was also very helpful. He wasn't trying to take the sale obviously, but he was very kind and personable . Just a great group of sales people which was a complete opposite of the Ford dealership I had previously visited. Plus the showroom was sparkling clean filled with beautiful Hondas! I wanted to take them ALL home...but happy (more than!!) with my HRV!!

mnviv

18 de may. de 2016

It was a good experience dealing with Rob when buying my HRV. He was knowledgeable about the car and helpful with my questions. The only negative part was dealing with the person selling the additional insurance this was not Rob.

Kosal Phok

17 de may. de 2016

Jae was very professional during the visit. The finance guy try to get me to get extended coverage and made me think twice about getting the vehicle. Felt like the Manager could have help me a little more in the price but overall I got the car that I like.

rnegron5150

16 de may. de 2016

I entered the dealers Saturday morning to get an oil change for my CRV. after a few minutes I encountered Victor Castro. This man was Friendly. knowledgeable and professional. Now I have a new friend and a new Pilot.

Nesto1807

16 de may. de 2016

I came in a few months ago and that's when I first met Luis Patino and I told him I was looking to purchase but in May . A few months pass and when I come in he still remembers me . Pretty impressive considering all the clientel. He was kind enough to work with me and my situation and get me the perfect car . Friendly, professional and fast . Highly recommend Luis and look forward to purchasing from him in the near future . Also loved working with Jessica Baum . She was great and got me everything I needed .

LeeOdyssey

16 de may. de 2016

Our experience at Criswell was professional, informative and straightforward. Our salesperson knew the features of the car and could explain with ease. Purchase experience was uncomplicated and upfront. Kevin was responsive to email inquiries and had information available when meeting was scheduled. This kept time spent in dealership to a minimum and was much appreciated. Andy Russo was efficient and pleasant to work with in the completion of the sale.

Civil

16 de may. de 2016

Aaron was very polite and courtesy. He was able to provide an excellent presentation of the 2016 Honda Accord EX. If he was not able to answer an uncommon question, he would find the answer promptly. Additionally, he was very straight forward and reasonable in negotiations. Thank you for a pleasant experience in an important purchase.

20Vaishali

14 de may. de 2016

Kwame is an excellent sales person with very high professional skills. He is knowledgeable of the car specifics, very pleasant person, and with no surprises.He made my car purchase process very smooth and easy. I will highly recommend him to my friends for a car purchase. My experience in financing my car with Andy Russo was excellent. Andy made the process with smooth and he is a very good sales man too. I am very satisfied and happy with my experience at Criswell

Raffaella HRV 2016

10 de may. de 2016

The customer service was exceptional 5 star. Quick to help and answer question and have expert advice . Made sure process was accurate and correct would purchase again

ramon2010

10 de may. de 2016

I HIGH RECOMMEND THIS DEALER AND SPECIAL THE STAFF IS VERY PROFESSIONAL AND HELP THE CLIENT AND PROVEED DIFERENT OPTIONS. I HAPPY WITH ALL OF THEM.

Ebe Behnia

7 de may. de 2016

On Saturday April 13th I went to renew my vehicle lease with Criswell Honda in Germantown, MD. I had gone to this dealership before and had been treated fairly. On this occasion I took my wife as I had to leave to tend to my elderly mother. If I had known that they were open today, Sunday, I would have taken care of his by myself and there would be no need for the remainder of this email. Once we made a satisfactory deal with the sales department, I had to leave and my wife was ushered into the finance department and met Walker there. I know how to deal with these people. I would never have let my wife be subject to these people's tactics and behavior. The person, whose job it is to sell you things you don't need, or the car would come with it, proceeded to do use his sales tactics. My wife explained to him that I, her husband, had prepared her to be taken into that little booth with that person and for her to thank the gentleman for his time and politely tell him that we wouldn't need any of these services or extras on a leased car. Once Walker began with how he gets these extra things for his own wife and my wife ought not be so simpleminded or whatever his tactic is that point, my wife actually told him that I had prepared her for this interaction. At this point he became exactly what he is and how people like him continue to make car buying horrible and car dealerships and people who work there despicable by harassing her. He told her that she ought to be able to make a decision without having to check with her husband, basically that she is an idiot and has no mind of her own and that she is a woman and basically an idiot, and then proceeded to intimidate her by asking her why we are turning the car in early, that we can't do this all the time, which I find to be the most disgusting way he behaved. I didn't realize that I had to have this person's permission in order to do anything with my lease. Needless to say, I exposed my wife to the kind of subhuman behavior that only people in this profession feel they can exhibit. For as grateful and happy I was the day before, until my wife told me the next morning how she was treated, I am equally angry and sad that I put my guard down for a moment because of the sales people and how they have treated me and let a person like this treat my wife with such disrespect and disdain. This man is a despicable and misogynistic subhuman. Please let other people know not to allow their mothers, wives or sisters to be subjected to it.Thank you,Ebe Behnia

jdoying

4 de may. de 2016

We felt we were treated fairly by the salesmen at Criswell Honda. Our Salesman in particular, Jae Lim, was very friendly and happy to help. We felt that we got a good deal on a good car, and left happy. The salesman were willing to bring the car a little closer to our price range, and we most appreciated that they treated us like adults (surprising how patronizing other managers can be when you are a young couple) and didn't waste a lot of time with tricks, although we did have the classic manager come out and tell us he "couldn't go lower than XXXXXX."Again, we felt treated fairly and felt well served by all the people we worked with.

Fennaj

2 de may. de 2016

Yanet Lopez was outstanding to work with when I went in to lease a civic. She explained all of my options and had a wealth of knowledge about the civic as well as other models of Hondas. She went above and beyond to get me into a lease that was within my budget. I am very satisfied with her service as well as that of the whole staff at Criswell Honda. Thanks so much folks.

Patty's CRV

2 de may. de 2016

Ali is very professional and knowledgeable. This is my first Honda and he was happy to answer my many question and multiple test rides. Andy Russo handled the financing details, he was fast and easy to work. Great team!

oslrac88

2 de may. de 2016

Mr. Dominique Vattuone is an excellent and professional sales consultant, I have bought two cars from him and his service is always top-notch, I highly recommend Mr. Vattuone if you are seeking excellent service.BestCarlos Moya

mark1957

1 de may. de 2016

Great experience, friendly and most of all honest. This is the third vehicle we have bought from Criswell Honda. Domainique and Luis were very easy to work with and I wouldn't hesitate to buy another vehicle from them in the future.

Trizpardo

1 de may. de 2016

amazing people. We love victor Castro he is great, we have bought 3 pilots from him . Costumer service is great. Jim was very helpful. We wish they would do a better deal for customer loyal like us .

RRS1936

28 de abr. de 2016

Criswell Honda is a large airy clean facility staffed by professionals who are courteous and polite. All are fully knowledgeable and willing to go that extra step to make your visit a pleasant occassion.

jenlou0701

28 de abr. de 2016

I would highly recommend Criswell Honda to all of our friends and family. Kwame Odum is a great salesman and a pleasure to work with. He was extremely knowledgeable about the vehicles we were interested in. I will be sending my family and friends his way! We also had the pleasure of working with Jim Walker in the Finance section who also made our experience great. We knew exactly what we wanted and could afford before going in and we got that and so much more. Thank you Criswell Honda for hiring outstanding employees.

BarrettJunior07

25 de abr. de 2016

Abe Hosseinpour was a pleasure to work with. He was quick to address all questions and had great knowledge about his products. I went to buy a Honda Accord but found it to be to small, and Abe quickly showed me two other cars that were full size sedans. I went why the Chrysler 300S, and so far I love it. Jim in finance was able to work his magic and get me a quality deal, with an extended warranty.

Saengchanh

25 de abr. de 2016

I like to do business quick and efficient. John offered those services and beyond. Nowadays you can do business via technology and most dealerships insist you come in and waste time. Whether its negotiating or traveling to the dealerships time is money. He was able to beat prices around the DC metro area and was able to negotiate over email/text/phone and had no problem giving real prices unlike most local dealerships. I was able to get my car under 48 hours. John is a USAA certified dealer and supports VETS and current military members. I highly recommend him and will look forward to doing business with him in the future.

T_12

24 de abr. de 2016

I was able to find the perfect vehicle at an excellent price! Much appreciation to Vince, Prince, and Chris! If you are in the market for a car, go by and ask for Prince Metzger. He's honest and fair.

DCSocialWorker

24 de abr. de 2016

Ms. Jessica Baum took the time to listen to me, and help me realize that she could make "it" happen for me so that I could drive out that day in the car that I needed. Jessica did a lot of work to secure for me (with my less than perfect credit) a very nice package loaded with practical benefits to me. I'm happy to be able to refer family and friends to Jessica as I know she'll do her best to look after their car needs as she did for me. Her engaging and sincere concern for the client shines through. Mr. Dominique Vettuone took the time to sit and talk with me to find out what my automobile needs were. He then was able to find the right model with the color and features I wanted. I did not feel rushed nor pressured. It was a tota lly pleasurable experience. I could tell he sincerely wanted me to get what I needed and wanted. I am proud to be able to recommend him to my family abd friends.Mr. Esteban Mesa was extremely generous in waiving the $181.00 charge for oil change and filters replacement on the old car- when the cashiers had left by the time the sale was completed. I didn't expect that at all. Definitely appreciated.Sincerely, Alexander A. Goodwill,MSW, LICSWLicensed Independent Clinical Social Worker

998westr

24 de abr. de 2016

Dominique was once again the lowest price among area dealers. And he's very honest. Presented all the options and let me choose. Enjoyed dealing with him again.

kcuffie

20 de abr. de 2016

We had a smooth experience when purchasing our vehicle from Criswell through Jae! He was very understanding of our needs and the budget we were working with.

Chris McK

19 de abr. de 2016

It had been a number of years since I purchased a vehicle from Criswell, and I had never purchased a used vehicle from them before. I was immediately reminded of what a classy organization Criswell is when I first arrived at the Honda store in Germantown and was greeted by my salesman Abe Hosseinpour. Abe was clearly intent on making sure all my questions were answered, and that I had an enjoyable experience and ultimately drove away with the vehicle I wanted. Abe has such a friendly demeanor, it made it easy to ask all the questions I needed to. He also explained all of the information extremely thoroughly, and pointed out a number of things I didn't think to ask about. Abe made the buying experience a complete pleasure. I only met the sales manager Vince and asst. manager Chris briefly, but it was obvious that they run a top notch facility. Jessica in the finance office was also great, and again was very thorough in explaining all the options. She was extremely patient with all of my questions, and very helpful in understanding each of the additional services. Overall, all i can say is what a pleasure the whole experience was.

so

18 de abr. de 2016

We made an appointment to see a used car and while en route, the dealership was notified that car was part of the airbag recall. Vince Kerivan recognized that we had traveled far to see a specific car in our price range. He looked over his inventory and identified multiple cars that he would discount to match the price point and savings of our original choice. We left with a great car that the whole family was happy with, and at a price that fit our budget. Vince went above and beyond to make a bad situation (that really wasn't even his fault), a positive experience for us.

KB

18 de abr. de 2016

Extremely impressed with Jae and my sales experience at criswell. Car was priced well and Jae helped in anyway that he could. Would recommend again.

Raiders81

14 de abr. de 2016

Dominique was the best sales rep I have EVER dealt with to include Victor Azari in Financing. From start to finish I was taken care of. Thanks team!

Kommander9

11 de abr. de 2016

The team at Criswell Honda was made my very first purchase of a car extremely easy. They worked with me to make sure I got the car I wanted within the price range I wanted to be in. They also were very informative about all of the options I had and I feel like I got the best "bang for my buck". I worked with Jae Lim on finding the car and Andy Russo on financing. They made an excellent team and I can't give enough thanks for how easy they made this process.

Luzmi28

11 de abr. de 2016

I am very happy with my experience with Criswell Honda and Dominique. Dominique was very professional and gave me trust and confidence I will recommend to my friends

Raj K

10 de abr. de 2016

I got a very good deal for my Honda CRV 2016 and it's simply superb. Specially thanks to Mr Dominuque for his kind work .

MorganC

9 de abr. de 2016

The buying process was very simple. Vince knew the most we could spend and he was very reasonable with the price. He didn't make very much by selling us the car, even showing us how much he bought the car for just to ensure us that he was not trying to rip us off. There was very little haggle and it was practically smooth sailing. We had set aside a whole day to test drive and possible buy a car but I am glad we went to Criswell Honda first because it saved us a lot of time, money, and stress. We were even home by lunch time! The car was very clean with low mileage and very few minor scratches and dings. The car is great and I am very happy with my car buying experience. I wish all car dealers were like Vince and Prince.

Elisa 70

8 de abr. de 2016

We buy a Honda Pilot EX L 2016 and the Yanet is so good to explain everything about the car, excellent attention and courtesy, we love Honda Criswell, the team is amazing!

Jeff

4 de abr. de 2016

I sought out help for finding a car for my daughter who had been recently divorced and had gone through some tough financial times. Jessica Baum was of immense help. Her understanding and compassionate approach to our situation went far beyond what I have ever experience before. We got a great deal but more importantly we felt we were treated with great respect.

Nelson Fondungalla

3 de abr. de 2016

I purchased a HONDA CRV SE 2016.The service was outstanding, my agent was Tran, David. This guy is an exceptional sales gentleman. I had given up on buying the car but many thanks to David for all he did to see me through getting this dream car of mine. He ran uncountable times to his manager to let him know i change my mine or changed the car I wanted and was very helpful throughout the process. David, Once more thanks for the fantastic job you did.

RUSSELL WELD

1 de abr. de 2016

I came into the dealer looking for a specific car, however when I arrived, after a test drive, there was no talk about any issues on the car, no talk about price, just papers shoved in front of me, we couldn't make the deal happen that day due to needing other documents, so when I came back to purchase the car, I took off work, showed up at 9am, was told the finance manager was not in yet and someone would call me, around 3:30 I had to call and follow up, they needed more documents, I got the documents to them, and again was told I'd be called, and again I had to call and follow up, I did not walk out of this dealership with a closed deal until after 9pm, I could have gone to work and been paid for the day rather than lost wages. Come to find out the car has a known clutch issue that is common on the 2012-2013 civic with manual transmission, when I brought this up to the salesmen, he shrugged it off, also told me I'd be called about my tags, when I went in he told me I'd get a post card when they were ready, why was I not told that to begin with? There is no motivation on the sales team here to take care of their customers, Luckily the car has a warranty which is honored since it was "certified" at other dealers, I couldn't imagine spending any more time or money at Criswell for the go to to be "someone will call you" whenever an issue may arise.

ernie

29 de mar. de 2016

I felt as I had the assistant I needed to make my decision easy without the pushy sells pitch. We were giving the information and left alone to make the decision without the pressure. Enjoyable working with the criswell team and would recommend Criswell to all my family/friends. I bought chevy truck in Thurmont Clayton "Awesome"

Rich

24 de mar. de 2016

Victor makes you feel like a friend, not just a customer.We worked with him in the past for our last car and would only work with him at Criswell.

"The Colonel"

23 de mar. de 2016

Dominique is the best. He worked very hard to help make this sale happen. The car I traded in was 10 years old and was serviced by Criswell Honda. I trusted the dealership and this was the same salesman that worked with me then. Excellent service and we worked as a team to buy the car. Thank you Dominique.

tec914

21 de mar. de 2016

Victor is an extraordinary sales person. His product knowledge is top notch. I have never met a sales person with the integrity of this man. If he says he is going to do something he does it. He is kind and take time to listen to his customers. With that information he then works hard to satisfy his customers needs. My wife and I have purchased three cars from Victor and friends and family the number goes up to seven. All of us are 100% satisfied. If you are looking for a Honda he is the person to talk to. Without a doubt Victor is one of the best in the business!This was our first time dealing with Jim but he was great also. His product knowledge and attention to detail made him a joy to work with. I would work with him again on my next car purchase.

BetsyJ!

20 de mar. de 2016

Our salesman, Victor Castro is wonderful to work with and a genuinely good guy. We recommend him highly, but everyone we worked with in Sales and Jessica in Finance was wonderful. It's good to be back in the Criswell family!

TaoXu91

19 de mar. de 2016

Bobby offers perfect service and good deals, and was. very helpful. He has saved a lot of time and energy in my new civic. Thanks, Bobby!

VTScottE

19 de mar. de 2016

Around a year ago, my wife and I, with our 2 year old leased a 2015 Honda Accord. At the time, it was to be our second car and we thought, even though my wife was pregnant with out second. After 6 months with a second child and trying to make everything work in our Accord and MDX as our two vehicles, we came to the realization that we needed an Odyssey . After reaching back out to both Dominique and Esteban, and having negative equity in our only one-year leased vehicle, they made the numbers work and got us in a 2016 EXL with RES Odyssey and we LOVE it! It couldn't be a better vehicle for a family and once again, our experience at Criswell could not have gone better. This dealership and in particular, these gentlemen are the epitome of professional. They made a deal for us and as I told them, as long as they work at Criswell, we will continue to come to them for our vehicular needs.

rr123

18 de mar. de 2016

We leased a 2016 Honda CRV ELX/nav. Just moved to MD and scouted out several dealerships and manufacturers. Great sales people and beautiful facility together with great price point tipped us to choose the CRV.

Orlando Marcelo

18 de mar. de 2016

THANK YOU VERY MUCH FOR ALL YOUR HELP AND COOPERATION, THE BEST AND THE GREAT EXPERINCE EVER! PLEASE KEEP UP THE GOOD WORK AGAIN THANK YOU VERY MUCH.

ltessada

17 de mar. de 2016

We were very happy with our experience yesterday leasing an Odyssey with Kevin Ferguson. Several dealers contacted us hoping to do business, but Kevin's professionalism and service caught our attention. So much so that we drove way further out when we had many other options much closer. We got the price we were looking for and were in and out in less than 2 hours. And I'm loving my Odyssey. I already was able to bring two friends home from my daughter's school today. She loved that!Thanks so much,Lindsey Tessada

Anon1570

17 de mar. de 2016

Left feeling taken advantage of - we truly didn't know who to trust and the whole thing felt dishonest. We have bought cars from a variety of dealerships answer never felt like this in the past.

bashir783

16 de mar. de 2016

I purchased a new 2016 Honda Civic. Eddie Walker (and Kevin Ferguson) were great -- funny, and they knew their stuff. Other staff pitched in with little things when they saw me occasionally standing and waiting for something. The dealership honored an online price quote. I didn't expect to drive a car away the day I went in for my first visit, but I was pleasantly surprised.

Ninafoly

15 de mar. de 2016

I came in to lease a new car and received amazing service. Victor Castro truly cares about his customers and did everything he could to make sure I was taken care of. I would recommend him to anyone looking to buy or lease a car.

Abe

14 de mar. de 2016

My experience with Abe Hosseinpour as our salesperson was fantastic. I would buy another car from him any day! He was friendly, professional, knowledgeable and great to work with.

SF

13 de mar. de 2016

A colleague recommended I go visit Dominique Vattuone when I expressed interest in buying a new car. He was able to see me on short notice and was extremely helpful. Buying a new car was something outside my comfort level so I was apprehensive to say the least. Dominique very quickly helped me feel at ease, providing needed information as well as options in my search, all in a patient, caring manner. While I know in my mind he is a salesman, he was not at all what I, in my preconceived notions expected. I am now an owner of a new Honda. Dominique's kindness did not stop with the sale as he will help me better understand the systems on my new car as I go forward. Many thanks!

Pastoraungida7

10 de mar. de 2016

We recommend this dealer to everyone. We were on the market for a Pathfinder and the sales person, Abe was very professional, courteous and funny. He was able to locate a car for us that was within our budget and our goals. We are very happy with our purchase and appreciate their service.

JB

8 de mar. de 2016

I am so glad I bought my car at Criswell Honda. Excellent service from the minute we walked through that door until we sealed the deal. I was dreading the entire car buying process but before I knew it, I was driving off in my new car! Vince was awesome - he coordinated and ensured a smooth process. Jae was friendly and very knowledgeable about cars. He even took the time at the end to explain how to use the navigation, and phone settings! Finally, Andy was great at taking his time to explain all the documents that I signed and was very helpful at making me understand my financing options.I can't say enough nice things about this dealership and the staff I worked with. I will definitely recommend them to my friends for getting you a fair deal without pressure. Thanks again!Jessica

Olga

7 de mar. de 2016

Dear Vince, Jae and Andy,I wanted to thank you for such a wonderful car buying experience. My sister and I were concerned about the experience of purchasing a car. We were first drawn to your dealership due to the pictures on your website showing us the model that we were interested in. We were then even more pleased upon our arrival to your office to find that your team offered us a very friendly, informative an low key approach. This made focusing on the vehicle we were interested more relaxing to the point that after the test drive we knew we wanted to buy it. The rest of the purchasing process was also very friendly and relaxing. We will make sure to recommend you guys to all of our friends and family. Olga and Jessica Bradshaw

Raul

5 de mar. de 2016

The dealership with its staff (Victor Castro and Jessica Baum) were helpful since this is my first time in a lease transaction. They explained everything about my options in leasing.

alannah petit

4 de mar. de 2016

From the start Kwame Odum was nice, knowledgeable and not pushy. When visiting other dealerships i was very shocked at the difference. I got the new Honda Civic and Kwame and the whole team worked with us and were very patient, especially since I had to reschedule because of insurance complications and weather.

RHT

4 de mar. de 2016

Went to Criswell Honda with USAA buying service price in hand. There was no nonsense. They let us test drive a similar model and immediately placed order for our choice at the USAA price. Independent internet price check showed we got a below market price for our area. Delivery several weeks later was smooth and professional. Good work. Many years ago I had a service problem with this company. Their professional performance this time has re-won my loyalty. We will be back.

MylesJaden

2 de mar. de 2016

I had a excellent buying experience with this dealership and all I can say, I would recommend this to my friends and relatives. Masen and Victor helped me with the smooth and fast buying experience.

Rita K.

27 de feb. de 2016

I just bought a 2016 Accord and cannot be happier with the experience I had with Kevin Ferguson! He was very helpful, honest, knowledgable and patient in explaining all the new features on our test drive. He was not pushy, forthright, and professional. I will definitely recommend him to any friends who want to purchase a new vehicle.

stevepollock

26 de feb. de 2016

I was very pleased with the excellent service and attention I received from Kevin Ferguson, Esteban and Andy Russo. Despite my first preference not being available, Kevin worked very hard to provide me with a car that would provide me with great satisfaction, enjoyment and quality.

dardoin

26 de feb. de 2016

I met with Dom Vattuone to purchase a new Honda CR-V. He was very friendly, informative and educated me on all the safety features of this model. I had a price from consumer reports that he readily accepted with question. I needed to finance the vehicle and he helped me with getting the application completed online using his computer. No fuss!, No muss! I loved the service he provided to me. Then Mr. Andy Russo came to get me and completed all the financing paperwork in short order. I was in and out of the dealership in less than 2 hrs. Now that is an efficient operation! L would highly recommend this dealership to anyone looking to purchase a new Honda car! Please ask for Dom Vattuone. You will not be disappointed.

ben0357

26 de feb. de 2016

Hello,The date of my visit was 20 Feb 2016, when I came to your dealership shopping for a new Honda Pilot, a day prior had met your salesman Kwame Odum online through Costco Auto program request. He proceeded to take me through one of the most pleasant and informative car buying experiences I can remember.I must also say the gentleman at the front office---can't remember his name was very gracious in receiving me and seated me while he went and fetched out Kwame.Its all too common to run into obnoxious car salesman who only want to get your signature and their commission as fast as possible. Kwame Odum proved to be a wonderful exception to that cliche, and he has ensured that I will be coming back to your dealership for years to come, and without hesitation will recommend to my friends and family. Also like to thank Kwame's manager for honoring the discount coupon that I had brought in from Edmunds.com.Kudos also go the finance manager Andy Russo for his warm reception, patience and attention to detail that he provided. In-fact, I ended up taking my loan through his sources after going "above-and-beyond" to match the rate I had brought from my Credit union. Thank you very much.Regards,Ben Acheampong

blackiez

24 de feb. de 2016

Mazen did a good job. He gave us a great price. He also showed us the cars with different color because we couldn't decide which color to choose.

New CRV owner

24 de feb. de 2016

We've bought both a Honda Accord and CRV over several yeas at Criswell The buying experience was very easy and the salesman, Kwame Odum was a very knowledgeable and answered all of our many questions.

rpl.hoa

22 de feb. de 2016

This dealer is up front and honest about all costs. They were significantly lower than my local dealers in Virginia. Dominique is an exceptional sales person who made the entire experience enjoyable. I strongly recommend going to Criswell and contacting Dominique directly.

me_n_2_girlz

22 de feb. de 2016

I came into the dealership with a particular car and price in mind, and was able to achieve that with no problem at all. After a short discussion with my salesman, he was able to get me the deal I wanted in no time.

Lizz29

20 de feb. de 2016

First off I would like to say thank you to Vince and Jay from used cars, they both were fantastic and just so cooperative and honest. From the moment I called, Jay was so honest with me. I had inquired about a car and he immediately told me it was unavailable. He never tried to push me or make buy anything I didn't want. Vince, the manager was outstanding. From start to finish up until finance was a smooth ride. Jessica who assisted me with financing was spectacular. I am truly happy with how everything turned out. Great place to buy your vehicle. Ask for Jay Lim and Vince. Amazing!!!!!!! I even got a great deal for the honda crv I purchased.

amolocho

19 de feb. de 2016

Thank you Luis patino you do it great job thank you for all you recomendationmuchas gracias le agradezco mucho thank you and you have great dayGusavo ventura

mariaon

17 de feb. de 2016

We bought our car using the True Blue price deal with Geico. Kwame Odum was the first salesman who contacted me. We were pleasantly surprised to see the good selection of cars for the 2015 and 2016 Honda CRV models. We initially requested a 2015 LX model, but went for the upgraded 2016 EX model, which Kwame offered at a good price. It was a very pleasant and seamless transaction. All our questions were answered, and the dealership and Kwame was responsive.

febrero14

15 de feb. de 2016

Process was smooth and easy. I would totally recommend friends and family to visit Criswell Honda. Luis and Victor were amazing from start to finish :)

capsr03

15 de feb. de 2016

We arrived at Criswell about two weeks ago and things did not go as we planned and Kevin did not pressure us to do something we would not be comfortable doing. All he said was please take your time and when you think you are ready I will be hear for you every step of the way. Two weeks later he held true to his word. We came back and had a few vehicles in mind and we were not sure which way to go so he plainly said based on what we discussed and what my gut tells me the 2013 accord will make you happy.It was well after closing and we took our time and all he said was I want you to be happy and I will not pressure you into any decision. When it was all said and done we were able to get the car home and we are another happy customer and we will be back when we are ready for our second vehicle. Go see Kevin he will not pressure you and he tell you like it is.

Skadoo

14 de feb. de 2016

Phil Kmiec was great to work with. Whenever I was at Criswell to get an oil change done I would stop and take a look at next possible cars. Phil was always patient and never pushy. My wife and I felt comfortable working with him. Not once did we feel pressured into getting something we didn't want. Phil didn't play games. I highly recommend working with Phil Kmiec at Criswell Honda.

kaikim

14 de feb. de 2016

I visited 3 dealers and I was very upset with the way they treated me. I called Kwame and he gave me the price over the phone which other dealers didn't . I visited him the next day and the price was still the same. Kwame showed me the car and other options as well. His smile and his patience are the best. He was very knowledgeable about the car and he explained all the things my son needs to know to my son. Then after we chose the car, he introduced us to Jessica Baum who was also very kind and worked with our needs regarding the payment and discounts. My final statement is that if I want to buy a car again I definitely will see to having these two considerate dealers. You both are amazing and you made my life easy. BIG THANK YOU TO BOTH OF YOU! YOU ARE THE BEST OF THE BEST!

skadoo323

14 de feb. de 2016

Phil Kmiec was great to work with. Whenever I was at Criswell to get an oil change done I would stop and take a look at next possible cars. Phil was always patient and never pushy. My wife and I felt comfortable working with him. Not once did we feel pressured into getting something we didn't want. Phil didn't play games. I highly recommend working with Phil Kmiec at Criswell Honda.

Mremeto

8 de feb. de 2016

My wife and I came to Criswell late in the day after visiting a couple other local Honda dealerships and we frankly didn't have much confidence that we would actually be making a purchase given those previous experiences. We were then lucky enough to have Abe Hosseinpour as our point contact in Used Car Sales and he was very understanding and accommodating of our desire to skip the usual sales rhetoric and get down to brass tacks given our energy level after multiple stops this late in the day. Throughout the process it became evident that Abe was actually a really nice and genuine gentlemen who actually had our best interest at heart. He did his very best to get us in the price ballpark we needed and worked very well in concert with Sales Manager Vince Kerivan who was also very courteous and very interested in helping us get where we needed to be on the sale. I honestly could not recommend working with these two gentlemen any more highly. Great experience!

LH

6 de feb. de 2016

I requested a price quote for a Honda Accord through Trucar.com and received an immediate follow-up e-mail from Kwame Odum of Criswell Honda. We discussed the transaction and quickly agreed to terms. Without a doubt, this new car purchase was the easiest, least stressful, that I have ever had. That is a tribute to both Kwame and Criswell Honda. In an industry where "all is not always what meets the eye", this transaction was fully transparent from start to finish. Once agreed upon, the terms never changed. As it turned out, delivery was scheduled for January 22, the start of the blizzard of 2016. Although Kwame had not planned to go into the dealership that day, in order to prepare for the storm, he made the trip to accommodate my schedule. Need I say anything more! Kwame is both very professional and extremely personable. He made me feel as though I was his only customer and that he had known me for a lifetime. He stayed in touch throughout the process, yet, was not pushy. I drove 119 miles to make this purchase and would drive 500 miles for my next purchase if that's what it took to work with Kwame. I think that he is a man of integrity and I give him my highest endorsement.Larry H

Shelley0820

30 de ene. de 2016

The reason for my rating is very simple. Friendly, clean, supportive and Caring. Kwame Odum is a very considerate Sales Rep. He will make you feel at home and he is very understanding. If you think you won't leave without the vehicle you want he will find every option to make it happen. He is very knowledgeable about the business and vehicles. He won't stop until you feel 100% comfortably with your purchase.

Etty

29 de ene. de 2016

I was lucky to have an appointment with Mazen Muhtaseb. He was extremely pleasant shared his knowledge unselfishly guided and advised - just what I needed.I will highly recommend him to my friends.Wonderful experience.Thank you

IOTPC32

28 de ene. de 2016

I recently took my Honda in for repair Sam the service advisor informed me I needed an alternator for about $700 which I thought was a little pricey however the car has been working great and I would recommend Sam to anyone who asks

Karebear

28 de ene. de 2016

Great customer service. Victor made the process so easy. Jim made the finance paperwork less tedious and easy to understand. I would recommend Victor and Jim for any car buying experience.

Cambar

22 de ene. de 2016

Had the best experience at this Honda dealer. I've been to two other Honda dealerships this year and had the worst experience ever!! Dominique Vattuone is mainly the reason for our great experience. He was willing to help us get a great deal. He is honest (no cliche) and truthful.

Todd987

20 de ene. de 2016

I had great experience in dealing with Kwame Odum on the purchase of our new 2016 Honda Civic. I highly recommend Kwame to anybody purchasing a new car.

Honda Family

19 de ene. de 2016

We recently purchased our 3rd vehicle from Criswell Honda (over the course of 12 years). The sales staff is friendly and helpful and eager to provide top notch Customer Service. Two of the three cars we have purchased (and leased) in the past 2 years. Our Sales Consultant both of the most recent times was Dominique Vattuone. He treated us with kid gloves, going above and beyond to make our experience smooth and pleasant. In addition we worked with the General Sales Manager Esteban Mesa. He too did everything he could to get us what we wanted and ensure that we were happy. We will definitely return to Criswell when it is time to purchase a car for our daughter (2 years), and highly recommend Criswell for Sales and Service.

MarionH

17 de ene. de 2016

I'd done a bit of research, drove several other cars (Chevrolet, Hyundai Ford), and found myself drawn to the Honda. At the dealership I asked for a woman sales person and was led to Yanet Lopez. We immediately bonded because two of her children are students at the school where I work. I told Yanet that I wanted to look at the Fit and the Accord. The Fit was not a good fit for me and so we moved on the the Accord - much better. Only one problem - too much money for my budget. Considering the Civic was suggested, tried and proved to be just right for my budget and my comfort level. Criswell has a family feeling that I found appealing. Ms. Lopez knew her cars, demonstrated every feature and "set up" everything before I left the lot (even put on the new license plates). So far I'm impressed and loving my 2016 Rallye Red Civic!

Nissan4life

15 de ene. de 2016

I recently purchased a used 2014 Nissan Sentra for my daughter and had another great experience at Criswell Nissan (1st purchase was with Kwame who was an outstanding salesman!) This time around my salesman was Abe who was just wonderful. He was extremely helpful and very professional even though I gave him a hard time trying to haggle on the price of the vehicle. He always had a smile on his face and was very tried hard to get us the best price he could. We then went and spoke with the Finance Manager, Ms. Zhang, who was so knowledgeable and pleasant. She got us in and out very fast. This is why I am a repeat buyer at Criswell Nissan! Thank you Abe and Krystie! ~Keenan A.Loyal Customer

CS

11 de ene. de 2016

I recently purchased a 2016 Honda Accord from Criswell. From the moment I entered the door, Robb was there to try and help me find the car that best fit my needs. He spent time explaining the different trim options and the recent model updates, including providing instruction during the test drive so that I could see how the new safety features worked (Honda Sensing and cameras). I left to see if I could find a better deal closer to home, but ended up coming back to Robb at Criswell. Criswell was able to price match other dealers and Robb was the consummate professional both when evaluating what would be the best car for me and when it came time to close the deal. Even during negotiation, it never felt antagonistic (like it often can during car shopping). The entire experience was a very pleasant one (not stressful at all) and I would highly recommend that anyone looking for a new car should come and find Robb at Criswell. When it came time for finance, which can be another dreaded time in the car purchase process, Victor was able to explain everything in a very straightforward way, which made these final steps very easy and enjoyable. He was very knowledgeable about the different warranties and I never felt pressured to buy.

Shmalladi

11 de ene. de 2016

We enquired about the deal over the phone with Mr. Dominique and he gave us a great offer ans stuck with it. All we had to do was to go over the dealership and select the color of the car.Mr. Dominique was our sales person and he was very friendly and very professional. He had to attend a very personal emergency back home and still called us to let us know his colleagues would help us the day of the car delivery !! We were very impressed at his dedication to his customers and work !Our finance person was Mr. Russo and he was very good to us, told us in detail about the various packages, even greeted us in our language !! I would strongly recommend this dealership to my friends and would definitely come back in the future.

C Berry

9 de ene. de 2016

Dominique Vattuone was a first class salesman. Unlike many in sales we've dealt with in the past, Dominique was not pushy at all. He was genuine and gave us space to make a decision that was best for our family. He even made friends with our 3 year old daughter, which made her time (and ours!) at the dealership much more enjoyable! Truly, Dominique did everything possible to help us get the car we really wanted. Jim Walker was also a pleasure to work with. He broke everything down in a way we could understand, and when we had questions he patiently answered them. If he didn't know the answer, he rushed to find someone who did. He was a super nice guy and made this car buying experience much easier and more enjoyable than some in the past. We've bought several vehicles from Criswell and have always been impressed.

Annoyed..

8 de ene. de 2016

Today 01/08/2016 brought in my Honda, they had it all day. Yet I show up at 4pm, been here two hours, they have yet to start, said there was a problem with replacing my fuel pump. Here's the rub, I made an appointment, it was in by 8:30am, it is now 6pm. The customer lack of service center has a total count of 8 people in it not counting me. I will never return, this dealership has absolutely terrible customer service!!

junkman

7 de ene. de 2016

I took my Honda Accord in for a Timing belt special at Criswell Honda. The price was average but still on special. After getting the car back, it was overheating. I did not drive much but when it did I figured I needed a new radiator because it happened at night and it looked like steam was coming from the radiator. I replaced it the next day. About a week later it overheated again. Now I had to look further but noticed the electric fans were not coming on so I tried to test the sensors. I did not know how to test it and the dealer would not tell me so I took it to another Honda dealer to only tell me what it needed and why the fans were not coming on. They finally came out to tell me they found a broken wire. It seemed odd but I told them I will do the repair because I know I do first class work. When I opened up the harness I noticed another cut wire but this one looked like a shinny new penny. I could tell it was cut by a razor knife. So my thought was they cut the wires and put some grease on the one to make it look old. After the repair the fans worked. Now I knew it had to have been cut at the dealer when they did the timing belt job. I did contact the service manager and told him this story. He denied they did this and said you could have pulled into a 7-11 and someone could have opened the hood and cut the wires. Far fetched as that may be, they already proved it could not happen. My car had an alarm that once you closed the doors the alarm activated and locked the doors. So if you opened the door of hood the alarm would go off. What proved this is when I picked up my car, they accidentally shut the doors with the key inside, so they ended up making a key to get in because the alarm locked all the doors. I had never been to Criswell before and did not know anyone there so it baffled me unless if I brought it back the same mechanic would get my car and already know what was wrong. They paid me back for what I paid the other dealer to find the problem but not for the repair or the radiator. I don't know for a fact if the radiator was bad, but they said it was 12 years old so it may not have been the same problem. Maybe because it overheated a few times it caused the radiator to blow a hole. My Honda had only been to those three dealers and except for finding the wire broke, no other dealer or shop for years since I did all of my own work. It had to be cut at Chriswell, no doubt. I would never go there again.

Cooper121

6 de ene. de 2016

Dominique Vattuone was so great. Was very caring of my needs. He goes above and beyond. Very impressed. This dealership also has Military discount! Five out of Five

Eiffel Tower

5 de ene. de 2016

Straightforward, no haggling, no hassling and respectful of our budget. Highly recommend talking with Kwame Odum who is very professional and focussed on providing the best service possible - great customer service!

KJ

5 de ene. de 2016

The employees were excellent to assist to purchase a car. The overall experience with the dealership was great and smooth to process with great assistants.

mrkenney

5 de ene. de 2016

I was in immediate need of a new car on New Years Eve. Using TrueCar.com I received pricing on a new Accord from Criswell. Mind you I was doing this at 6AM. At 8AM Kwame contacted me about the car I was looking at. We discussed pricing and completely negotiated the deal over the phone. Mind you with TrueCars your information is given out to 2 other dealerships. All I can say is early bird gets the worm and Kwame stood by everything we'd discussed on the phone. The entire experience was one of the easiest car purchases I've ever done.Kwame is extremely knowledgeable and helpful when it comes to the myriad bells and whistles that are available on these new vehicles. I thoroughly enjoyed working with him and would highly recommend him to anyone looking into a new Honda.

Viv L

5 de ene. de 2016

I had great experiences purchasing my new vehicle and trade in my old vehicle. Everyone was very nice. I would highly recommended them to my family and friends.

MKay

4 de ene. de 2016

Abe Hosseinpour was great! The whole car buying process is very stressful but he made me feel at ease and made it a seamless transaction! Jessica from finance was also a pleasure to deal with, thanks criswell

A.Starr

3 de ene. de 2016

I visited multiple dealers while deciding what car to purchase this summer, and Kwame was by far the most knowledgable, friendly, and accommodating employee I met. He made the process very easy, with a smile on his face the whole time!

Zhen

31 de dic. de 2015

The price for the car was good and service was excellent! The whole sales went very efficiently. I enjoyed my experience at Criswell. I will come back to Criswell for car maintenance service.

MrLi

29 de dic. de 2015

Mazen is a such nice person and I am 100% satisfied his work. I just got me car at 1 hour ago and I can't wait to write a comment here. He is a person to keep the promise and get work done without any back and forth. Andy is also a people very nice to work with. Thank you both!

gog

29 de dic. de 2015

It was my first time buying a car. Robb Horton made my first car buying experience extremely pleasant. I would buy a car from him again. He was very knowledgeable, helpful and polite. I will certainly recommend him and this dealership to my friends and family.

ewatts4

29 de dic. de 2015

The dealership worked to make sure I was 100 percent satisfied. Victor did a great job. No high pressure sales, only showed me what I wanted. The management was great also in ensuring all was right. I would recommend this dealership to anyone looking for a new Honda. I drove an hour and would do it again to buy a vehicle.

Rossi, Dan1013

29 de dic. de 2015

Joaquin Velasquez is an awesome sales representative. He should be commended for his way of caring for the customers needs with an open ear. Bravo Zulu to the entire staff.

Pbermud5

28 de dic. de 2015

I came in ready to buy a specific car. The salesman, Dominique, never questioned my decision or attempted to steer me to another car. Even when issues arose, he fought relentlessly until I received the car I desired. I truly appreciate how he went above and beyond for me during my visit. Andy also worked hard to get me the best finance deal, even when that required him to do extra paperwork. He never complained and made me feel well taken care of.

juliekins223

28 de dic. de 2015

We were really pleased with our purchasing experience with Mazen. He was really welcoming and professional as well as knowledgeable without being too pushy. Because of Mazen and his ability to work with our budget, we did not feel the need to go anywhere else. We will definitely be returning to see Mazen at Criswell!

yaoyao

24 de dic. de 2015

I bought a new CR-V car, everything was discussed via email, I just need to go to the dealership, pay money and pick up the new car. Great service.

masta13

23 de dic. de 2015

Great customer service Jose was very polite and answer all the questions that I have and with a great attitude, not to many dealer have such a good customer service, I have a ford vehicle and the customer service is very bad, So in the future i may just get another Honda due to the great quality in the service, when you have a team like that you have no problem with waiting.Criswell Honda is a great dealer

Kenny

22 de dic. de 2015

This is my first time of visiting a Honda dealership or buying a Honda. I had a pleasant experience from the front desk to backroom. Robb Horton was exceptional, he clearly explained the car's functionality to me.

hkapur

21 de dic. de 2015

We just bought a new mini van and count not be happier with the experience we had working with Mazen Muhtaseb at Germantown, Criswell Honda. Mazen was fast to respond to our questions, knowledgeable and fair in the negotiations. Since I already knew what we wanted, we were able to complete the deal via email before I even came to the dealership. All I had to do was come in, sign a few papers and wait for the car to be detailed. I've bought many cars from dealers throughout the DC area and by far this was one of the best experiences I have had.

Becky12

21 de dic. de 2015

This is one of the best dealers I have ever been to! I had Yanet Lopez to help me with the Honda Odyssey. She had the most patience with me and my husband. She made sure that we both are comfortable with the new vehicle. It was amazing to work with her and Andy as well! Thank you so much!

NolongerScootn

20 de dic. de 2015

Listened to what I was looking for in a new car, gave me a reasonable amount for my trade in and got it for a monthly price I could afford.

joe20

17 de dic. de 2015

This is one of the best dealers I've been to! I had Victor Castro help me pick out which car to pick and I have to say the car he said would fit me best was correct! He was amazing to work with as well! Thank you so much!

Jose R Tenorio

16 de dic. de 2015

I needed to buy a nice used car, I was recommended by a friend to go see Mr. Dominique Vattuone, he was very friendly, made me laugh and professional as well. I explained to him that I needed a car that it was economic since my job is not that close from home. He recommended the Honda Civic. He explained to me about the car very nicely and I ending buying a Honda Civic LX Sedan 2012 for a very reasonable price and the mileage was only 26K which was great for me! Mr. Vattuone was very fast in the whole process but very detailed, and concern about my car needs, I told my friend that she was right with the recommendations done, I will definitely continue to send family and friends to come see Mr. Vattuone at Criswell Honda!

Scarlet Eslaquit

16 de dic. de 2015

I had bought a Honda Pilot in the past, and my salesperson was Mr. Vattuone, now I needed a used car, and still had the same great experience as before with him. Very professional and friendly, never pushy, and gave advice depending upon my car needs. I have always recommended to friends and family to go see Dominique Vattuone when they are looking for a car, he managed the time of the deal in buying since the very beginning to the end! He even sent my husband and I a "thank you note" with a small sweet present which in nowadays I have not seen it doing it from anybody!! I definitely will continue to recommend the dealer, and Mr. Vattuone as a sales person! We had an enjoyable time at Cristwell Honda!

lcuster

16 de dic. de 2015

As soon as I finished test driving a new HR-V, I was pressured to buy that evening, a deposit would not suffice. So, the pressure began right away. Additionally, I was not provided an accurate trade-in value for my current car (after having researched it on Edmunds and I knew what it was worth). And I was given MSRP as the price of the new car, really? Reinforcing the perception that when a lone woman walks into a dealership, an assumption is made that she knows nothing about the buying experience.I will NEVER do business with Criswell Honda after my experience with Mr. O'Rourke.

smcguire

15 de dic. de 2015

Their service department is terrible! After taking in a CRV I purchased there that started having engine problems, they said there was nothing they could so as they were just following "Honda Corporate" policy. I have been a loyal Honda customer for 15 years, but after this experience, I am not sure my next car will be a Honda. If it is, I can definitely say I will not be buying it from Criswell!

vbaldwin

15 de dic. de 2015

I enjoyed working with Jae Lim very much. He was honest and helpful with the whole car buying process. And he was more like a new friend than a salesman. I was very comfortable working with him.

igotmycar

9 de dic. de 2015

Buying a new car is intimidating, but Vince and Kwame made the process of trading in my my old car and purchasing a new one very simple and transparent for me. They answered all of my questions and explained everything thoroughly. I truly appreciated their no pressure approach to the sale. They were able to get me the car that I wanted at a very fair and reasonable price. I highly recommend this dealership!!!

Gaithersburg Buyer

6 de dic. de 2015

We were looking for a Honda CRV- EX and visited Criswell Honda. We looked at 2015 model and were constantly being told that we are getting the best deal. We later got a deal on 2016 model for a much lower price so I gave a courtesy call to Mazen ( the sales person I dealt with) to tell him I am buying a 2016 model from another dealership. He called me back in 10 minutes and said they will match the deal.Once we went there and went through all the paperwork. They started the process on my auto loan. This is where entire experience turned to horrible. Vince came down to our table and said " we can not do this deal" he mentioned that when he agreed to Mazen for that price he thought I was from Virginia and he will have to increase the price by $500 now (Mazen knew all along that we are MD customer). We explained him that we were told to match the number when we called for courtesy and not for negotiation. He said sorry and just walked away. We found it very rude. It was the last evening of black friday event at the other dealership we were heading in the first place. When we told him that we may have lost a great deal because of their mistake in tax calculation. he simply said well that it is not his problem. He doesn't care. His business decision of not selling us car may be justifiable but the way he behaved with us was horrible. On top of that he and Mazen were telling us all along that the other dealership is just playing games with us to get us to their door step. Well you can be judge of that because the other dealership actually worked with us to get as as near as their Black Friday promotions even after we missed to get there in time for it. Vince is a horrible and arrogant person to deal with. And the manager Esteban supported his fellow manager just because they think they can get away with anything. One sale doesn't matter to them right. Well it matters to me. They are not getting my business.

congyu88

6 de dic. de 2015

My minivan got totaled a month ago, we need a new one shortly. I quoted online with several Honda dealers and even stopped by a few, the experience wasn't very pleasant. From several pretty fair quotes I decided to give a try with Mazen since Criswell Honda is the closest dealer from my home. Mazen is super nice, he allowed us take our time to test drive. He was very straight forward and honest about the price, which made us decide to buy from him even there's another dealer wants to beat the price. He's very considerable, we have two young kids with us, he made the purchasing process as simple as possible and arrange us next day appointment for showing the features. He made follow up phone calls, and very patient explaining us about any concerns we had. After a few days of purchasing, I found a very little dent hiding in the slide door, he arranged the body shop to fix it in 30 minutes a week after when I stopped by. He encouraged us to contact him with any questions or issues. We are so happy with this hassle free purchases. We really appreciate Mazen's five-star before and after sales service and highly recommend him to all other customers who want to buy a new Honda. We are also very impressed with Jim's wonderful service when we do the finance. He went through with us throughly about all options Honda provides, and give us great suggestions based on his previous purchasing experiences with Honda. We got all we want including the best rate and service packages customized for us. Overall, this is a great dealership. I am very happy with the assistance from the professional staffs, I'm enjoying my new odyssey every day. I will definitely recommend Crisswell to any one who wants to buy new Honda.

Sveta1031

2 de dic. de 2015

Price was fair, extended test drives were allowed, and best of all our dealer David Tran was not the least bit pushy nor did he give us a hard sell like some other Honda dealers in the area. Honestly, we had a similar deal from another place, but hated the dealer so much we were happy to give David our business. I would certainly recommend him to others. He was professional, answered all of our questions honestly, and did not rush us when it took us a couple of visits and some time to make up our minds on the make, model, and color we wanted.

carguyy1126

2 de dic. de 2015

This is a great dealership. Dominic made us feel welcome, truly a very friendly guy. He was very straight forward, made sure I got what I wanted and didn't try to hassle me about anything. He could tell I knew what I wanted, and he made sure I got it, Simple as that. Jessica was very friendly as well, we were able to get in and out very quickly. She explained everything throughly, and made sure to answer any questions I had. This was a pleasnt buying experience, made possible by a professional and friendly team at this dealership.

CR-VGuy

1 de dic. de 2015

Great service and very attentive to needs. They had several vehicles to choose from. I went with a CR-V and was very pleased with the vehicle and the sales process.

tina301

30 de nov. de 2015

My husband and I went to several dealerships in order to purchase a new vehicle. Criswell Honda was the cleanest, most organized, and most peaceful of all we visited. We were met by Kwame Odum and from the first handshake we knew we were in good hands. Kwame is the utmost professional; intelligent and enthusiastic about the vehicles at Honda and very intuitive toward people. He was kind, warm, and knew how to engage us to make us feel comfortable and well informed. He was not pushy at all and rather gave us ample information about the car rather than a sales pitch. When we went home after visiting we had so much knowledge about the vehicle by working with Kwame, we felt it made our decision easy. When we went to purchase the car, we worked with Jessica Baum, who was also wonderful. Friendly, enthusiastic, and we felt had our best interest in mind. All around a wonderful experience and purchase!

carguy

19 de nov. de 2015

Mazen Muhtaseb was a great person to work with. He made it easy to find a price and we all were satisfied with and made sure that we got the best deal for the car. It was one of the easiest and smoothest car purchases made because of him. He made sure that our car was very clean and he spent an hour with us going over how the car worked so that we knew about all the features. 10/10 would recommend him!!

Susan W

19 de nov. de 2015

I had an excellent experience working with Victor Castro. I had previously bought a car from him, so there was no question on returning. There was no pressure to buy something I couldn't afford. He showed me new and used cars and gave me comparison prices. Victor is very easygoing but also very knowledgeable. I would definitely recommend him. My finance person was Jim Walker, also very calming and knowledgeable to work with.Both gentlemen have a lovely sense of humor, so we laughed a lot which is very relaxing. I had some concerns, but both put me at ease each time. It was both a welcoming and comfortable experience. Susan W

Lacho

18 de nov. de 2015

It was a really great experience and amazing outcome they were really friendly and worked to the fullest to get us the best available deal on the 2016 pilot i purchased.I will definitely recommend everyone I know looking for a new car to stop there.Thank you so much!Lionel & Claude

Katie M

18 de nov. de 2015

I worked with the general manager, Esteban, and a wonderful salesman named Dominique Vattuone. Both men made this as easy and stress free as buying a new car can be. I went in with very clear terms of what I was willing to pay, finance, and expect on my trade-in. They made the numbers work with little hassle or back-and-forth. Honda makes a great product, and you can see that the team at Criswell is proud of what they sell. Do be careful of falling for added protection plans sold at the end (as is the case with ALL dealerships). The overall protection plan is a good buy -- more than doubling the warranty to seven years and covering most everything -- a real necessity with today's computer/electronic dominated cars. Will something major go wrong with a Honda in the first seven years? Probably not. But if it does, the repair can mean big $$ because of how complex cars have become. One significant fix pays you back for the plan. That said, I'd avoid the extra dent/key plans. You would have to make multiple uses of them to justify added cost. Don't worry though -- they DO take no for an answer and do not badger. My mother is going to be in the market for a new car soon and I've already told her that I want to bring her into Criswell.

Eghbal

16 de nov. de 2015

It was a great experience as usual I would highly recommend this dealership and selles and services and people in finance department to any body how want to buy or lease a new vehicle

Dave

16 de nov. de 2015

I needed a car quick sunce all the other local dealershios could come down to my price. Walked into criswell onda and was greeted by everyone. Picked out the car i like, test drive it, and had the papers signed in no time. Wife and kids love thier new and very clean car. Will come back for another car

Peggy2337

15 de nov. de 2015

Unfortunately we had to deal with Vince. He was unprofessional and used foul language. He stated a mistake was made on the price they gave us as a USAA Certified price. Not their mistake but someone else. After numerous discussions on the phone and agreeing a price, I went to the dealer. I was handed the priced I expected and asked for removal of any options ($248 dealer accessories). Vince came back stating that the price was a mistake and they needed to add $1,500 to the price.

mludwig20874

11 de nov. de 2015

Yanet Lopez was very helpful. She and Jessica got right to the point and made this car buying experience very simple. This was my 4th car purchase (3 new, 1 certified used) at Criswell Honda.

CRV Devotee

9 de nov. de 2015

Luis Patino made our car buying experience hassle free and easy. We started the whole thing off online, using Costco Auto Purchase, stating what car we wanted, and we got a call and an email from Luis, with a really great price below MSRP and below everything else we could find elsewhere. We went to the dealership, looked around, took a test drive with Luis. Luis is a very nice man, and we felt comfortable with him. When we sat down to buy the car, Luis gave us the price he had promised, showed us all the calculations, and got everything processed efficiently and correctly. It was a really fine car buying experience. We were happy that we had found Luis to sell us our new car. We got a Honda CRV-EX - what a great car - we love it!

Larry Merewitz

7 de nov. de 2015

I have been a Criswell customer since 1972. I bought a number of Chevys for myself, my daughter and my son at the Gaithersburg back then. It wasn't until almost 9 years ago I started buying Honda's. l always have liked the service department as well as the body shop at Criswell, Everyone I have dealt with over the last 45 years has been very pleasant to work with, never had any work done that was a problem and even when I had a little concern over the years it was handled admirably. Since I have been dealing Criswell Honda in Germantown I've dealt with a lot of advisors but there were 2 that stood out the most. One has been there a long time but much to my dismay isn't anymore. And one must be relatively new and I worked with her just recently, The one that left was Stacy S, she was such a pleasure to work with, And strangely enough the person I worked with this time is at her desk and phone, That is Tanya, she was so pleasant and accomodating after I sat there for 5 hrs waiting for my car and found there was a problem with the SRS system replacement. She arranged a loaner so I could go home. She called me when it was done about 3 hrs later, It was a situation that could have been very upsetting , but her demeaner and concern made it almost pleasant. I felt I had to write this. Just a note I have heard many good things about Lester and since I always wait for the car have seen him in action during the Saturday morning rush and he always says hi no matter how busy things are and seems to handle the rush in such a controlled way.Thanks for making my visits pleasurable every time I've been there.

lfebres

7 de nov. de 2015

Kwame made this experience so comfortable and enjoyable. I told him what I wanted and he went above and beyond to get me what I needed. I would highly recommend Criswell and Kwame in particular. THANK YOU SO MUCH!

Karlita1223

5 de nov. de 2015

My experience in Criswell Honda was very professional and friendly, every one in the dealership was very nice and polite. The show room was very clean. Kwamine Oden was very efficient trying to find the right vehicle for my needs and budget. He really listen to all my needs. I will recommend him to all my friends in the near future.

Ktina527

5 de nov. de 2015

After going to about 6 other dealers, Criswell's service blew me away! Walter O'rourke is a new car sales manager who happened to be filling in at the used car department one night when I came in to look at a Honda Accord. Ajay was very nice, he and Walter did not pressure me to buy the car and understood that I wanted to go home and think about it. Two days later, I came in and they were very accommodating and patient, they kept their word on all the prices we had discussed the previous visit. Would definitely recommend them to others. Andy helped me in finance and he did not pressure us to buy any extended warranty, he was very nice.

Honda Dealer

5 de nov. de 2015

Mazen was very helpful and provided a great customer service. He was very co-operative and understanding and also very patient to explain each and every features of the car that I purchased. I would definitely recommend him . Thank you Mazen.

MSP-10458

4 de nov. de 2015

Bought a new CR-V at Criswell, and Ali was awesome! from the time we entered the dealership, we were well taken care of. He was extremely patient and honest - as I had narrowed my selection between the Accord and CR-V and gone on multiple test drives. As someone who once worked with used cars - the final call on price is always going to come from the sales manager. Ali was very up front in areas of the price that were negotiable, and helped us secure an excellent deal. Andrew in the finance dept was great and my experience was surprisingly hassle free. When i told them i wasn't interested in an extended warranty, I was prepared for aggressive sales tactics - but not once did i feel like i was pressured into a sale. Good job guys. This is our second car we've bought at Criswell - and will definitely go back.

AQ

1 de nov. de 2015

Natasha Parsard was amazing. She wears a smile at all times and provides great customer service even when she is under a lot of pressure. She is a great problem solver who keeps her word. When she says I'll look into it and give you a call, she looks into it and gives you a call. Before Natasha Parsard came to the rescue, i was a frustrated customer who had dealt with other employees. The promises I was given were all not kept. I was getting the run around and when I kept going to their location in Germantown to see what's going on with the vehicle I had picked out to lease, I was not getting answers but a lot of short answers and the run around. That all changed when I met Natasha. She listened to my problem, promised to look into it and kept her word by calling with updates and following up with the bodyshop in Gaithersburg. Finally, after almost two weeks I took the car home. Thanks Natasha for going the extra mile to make this customer feel special.

vk2015

31 de oct. de 2015

I purchased my second car as well from Criswell Honda. They were totally professional and provides required details to make right purchase. I would strongly recommend them.

Yoga1949

30 de oct. de 2015

Not sure where to begin. Traded my 2006 accord in on its 10th bday. Purchased 2016 limited edition accord. I went back to Criswell because of the excellent service for the last 10 yrs & reliable carKwame Odum and many others made this experience like going out to a fantastic restaurant for dinnerTotally would recommend Criswell Honda for your next auto purchase

ty20852

27 de oct. de 2015

We like the professional sale experience. They even have a play area for children. Mario is very considerate, like he took us to the staff cafe so children could have pizza there. He put different models together and showed us the difference. Price is reasonable and the manager is friendly. We are very satisfied with everything, the service and our experience. And would recommend to our friends.

It's a Jeep thing.

27 de oct. de 2015

Jae originally responded to an on-line chat that I initiated. He responded professionally to my inquiries about the vehicle. I drove down and we made the deal within an hour or so. Jason worked well with Jae to complete the transaction. Afterwards, Jae personally transported the soft top to Harrisburg the following week. I would highly recommend Jae if your looking to make a purchase at Criswell Used Honda.

hondaman

24 de oct. de 2015

I purchased a 09 accord from Dominique Vattuone and he was very helpful with the purchase of that car, when I decided to purchase a new Honda I had a business card that he put in the car manual. I called him told him want I wanted he had the car ready, explained the car to me, test drove,I was good to go,VERY PROFESSIONAL.

Happy Mary

22 de oct. de 2015

From the first hand-shake Kwame Odom and his associates provided me with an exceptional new car buying experience.With his personable, professional, ,polished delivery and no hard sell approach we were able to reach a very agreeable conclusion and a good trade-in price for my 2006 Honda Hybrid. Kwame was helpful, honest, knowledgeable and very patient with explaining all the new technical features on our test-drive. His character and integrity can't be matched. Thank you to my new BFF, Kwame Odom!

SUVgirl

21 de oct. de 2015

I purchased a 2015 Honda CRV EX-L from Criswell Honda in Germantown. My sales person was Kevin Ferguson and my financial adviser was Jim Walker. What I found utterly ridiculous was the painful amount of time it took to make the deal. I came in at approximately 2:20 pm and did not leave Criswell with my car until 9 pm. There is no reason on earth for the entire process to take that long. Also, during that time, the staff at Criswell didn't so much as offer me a glass of water or a snack. It felt like an interrogation tactic to get me to agree to something I didn't want, and it almost worked --I almost agreed to leasing the car which would have been a mistake for me. Kevin and the managers provided me with what I found to be very confusing information. I finally called a family member and had him run the numbers for me. Also, If a customer is going to spend 30,000 bucks for vehicle, the least that Criswell could do would be to offer him/her a glass of water. Finally, one other thing about Kevin, he should have thrown in the car mats. By the time I finally made it to the finance guy (Jim Walker), I was dehydrated and hypoglycemic. I bought a bag of pretzels from the vending machine to keep me from fainting. In the end, Jim did what he was supposed to do, and more importantly he helped me out with the warranty and got me a lower rate (for which I am very appreciative -- Thank you again Jim). What could have made the dinance process better is to start by explaining how he came up with the final figure to be financed-- perhaps by showing me an itemized listing of the agreed upon price of the car, all the fees, taxes, and interest rates. Jim started out by showing me what my monthly payment would be if I purchased one of their warranty plans. The monthly payment incorporated the final price that I would pay for the car plus the warranty plan (and the interest rate that I hadn't seen yet). He could have explained the warranty plans up front without all the confusing monthly payments (with the various warranty plans incorporated in the amount to be financed). By doing this first, I had no idea what interest rate he was giving me, the fees and taxes. Also when finally checking the numbers, I also found a $48 difference (in their favor). They corrected it and gave me a $50 credit. My main purpose for posting this review is in hopes that the experience will be better for the next person.

gjbags

20 de oct. de 2015

Night and day are the differences my wife and I had with two Honda dealers. One dealer was absolutely helpless, hapless and untruthful. Criswell and particularly Kwame Odum and Walter O'rooke were tremendously helpful, truthful and professional. We had a pleasant time dealing in our purchase of a new Honda Pilot; yes I wrote a pleasant time dealing with a car dealer! After making the deal we were passed on to the most delightful person in Finance, Jessica Baum, who really appeared to be watching out for our very best interests, finding the best financing and deals.Kudos to all.

Sarah18

20 de oct. de 2015

Overall, I had a great experience working with Kwame Odum. Kwame was extremely helpful, knowledgeable and made the somewhat stressful experience of buying my first car a great one - I would highly recommend him!!!! He went above and beyond to make sure that I was confident in my final decision. He was easy to get in contact with, which was a huge help. After purchasing my car, I had an appointment with the service center to apply Cilajet to the interior/exterior of my car. Even though my appointment with the service center was on Kwame's day off, he made sure I was taken care of and that everything went smoothly. Again, I would HIGHLY recommend Kwame to guide you through the car shopping experience, he's a great person and a honest/knowledgeable sales consultant - especially if you have a ton of questions, like I did!

Alicott

18 de oct. de 2015

I had an unbelievably awesome experience at Criswell Hinda yesterday. I walked in with a frown, expecting to be approached by a pushy salesman. But instead a wonderful gentle man approached me an asked my how he could be of service to me. We hit it off after that. I told him I wanted a base model with no frills attached, and that's what he showed me. He wasn't pushy and he didn't try to sell me what I didn't want. My "no" meant "no" to him. He was extremely respectful. Dominique Vattuone is the number one Salesperson in my book.Andy Russo in finance was just as courteous and friendly. He asked me what I wanted to pay, and he made it happen. I've been to many car dealerships , but this is the first time I truly enjoyed it because of the respectful, honest and friendly staff. Thank you Criswell Honda, Dominique and Andy.

John

16 de oct. de 2015

The sales staff was helpful, attentive to my need in buying a car of my choosing, and the process was respectful to my timeline. No pressure, instead an effort to meet my need for a car. They demonstrated flexibility when putting the deal together and it was a smooth aggravation free process.

lixiaodong

15 de oct. de 2015

they provide good service, quick and understandable. make it easy for purchasers. they will work through all the steps with you. especially you are first time buyer. strongly reconmand

Erikeee

12 de oct. de 2015

Ive purchased 2 cars in the past with satisfaction, but my 3rd car purchase was the best experience. Victor Castro was a wonderful car sales consultant.I came to Criswell with the thought that I would just look at cars, but when Mr. Castro showed me the 2015 Honda Civic, which I eventually decided to buy, he made the purchase process very easy (even though I didn't have all the paperwork on me including the car title to my other car).Mr. Castor also personally took care of me. He offered me coffee, and he even fed me Ledos pizza! When Mr. Castor and I test drove the car, I asked him a little about his personal life. Not only was he open to share his personal life with me, but I learned hes a pastor as well. Needless to say, Mr. Castor and I have similar religious views, and before I left the dealership, we said a prayer in my new car. I felt extremely touched and blessed. He made feel like I was more than just a customer, but a family member.Mr. Castor also seems to go above and beyond what is expected of him. Before talking with the finance agent, Mr. Castor also told me that he would drop off the old tags at MVA for me. Criswell has a wonderful staff. When Mr. Castor was processing my paper work, 2 different people came up to me and said I was in very good hands because Victor Castor was handling my car purchase. I couldnt agree more. Thank you so much!-Erika Hottinger

Sarah

10 de oct. de 2015

We sent an inquiry to 4 local Honda dealers. CRISWELL gave us the best quote. So we went there and bought a new car. Mr. Muhtaseb was very friendly and helpful. He gave us a detail lesson of features of the new car and introduced some protection plan, but respected our decision. We are very pleased to work with CRISWELL and our purchase.

Paul10060

9 de oct. de 2015

I bought a 2015 Honda Civic From Eddie Walker at Criswell Honda! He was very Knowledgeable and Encouraging and helped me pick the right car for me. I would certainly use Eddie again to buy a car and recommend him to others!

dedrawolff

9 de oct. de 2015

Kwame was a pleasure to work with when buying my new car. Communication was constant but not annoying. The buying experience was pleasant and didn't take all day. I was out of there quickly and satisfied with my purchase of a Honda Accord Coupe. Kwame also took the time to show me some of the newest technical features including pairing my phone.

cpeng

6 de oct. de 2015

Working with Kwame at Criswell Honda and spending our afternoon with him was definitely a pleasure! We test drove a CR-V and Pilot and he spent time showing us all the features of both cars and made sure all of our questions were answered. He was knowledgable, professional yet personable, and honest. We will highly recommend him to our family and friends, and any other prospective buyers. Thank you again for making our car shopping experience a smooth one!

tgarnica

1 de oct. de 2015

What is important to me and what I think to most people when selecting a dealership is one that I can trust, rely on, and feel comfortable doing business with. Criswell Honda met these criteria and surpassed my expectations. Above all, what solidified my experience at Criswell is working with Dominique Vattuone. He put his words into action - I saw for myself his commitment to ensuring that I was happy with the Honda I chose and that the car buying process went smoothly. I have recommended Dominique to my family and friends and will continue to do so.

Civicsiguy

1 de oct. de 2015

Honda Criswell is top notch when it comes to customer service. The sales transaction offered by Willys Lovince was great. He was the ultimate professional. Plus the price was outstanding. This is my 5th Honda I have purchased and will definitely be purchasing my 6th at Honda Criswell.

jackie

30 de sep. de 2015

Everyone was friendly and professional. I felt no pressure and I appreciated the attention paid to my needs. Robb Horton was excellent to work with

Segue3

29 de sep. de 2015

It was a wonderful learning experience and wonderful customer service was provided when I was there to purchase my Honda crv. Kevin was very helpful in showing me all of the different features that my car has to offer and then explaining how they all worked. I recommend this dealership.

mholt460

28 de sep. de 2015

Victor Castro was an EXCELLENT salesperson to work with during the purchase of my new Odyssey. I've already shared my pleasure with the salesperson with family and friends and will continue to do so.

Please HRV driver

25 de sep. de 2015

Dominique is the consummate professional! Knowledgeable, patient, and efficient. Vince, sales manager was welcoming and did not push the sale. I highly recommend Criswell Honda.

YvonneB

22 de sep. de 2015

Kevin worked with me to get the best pricing on a Honda Accord. The process was very easy and he took the time to explain all of the features of the Accord and show me how to use them. Everyone at the dealership is very people and service oriented. Kevin made this an awesome experience.

HappyCRVGirl

21 de sep. de 2015

Went to Criswell Honda to purchase a new car and could not have had a better experience. The sales persons are professional, knowledgeable, and very friendly. Dominique Vattuone has to be one of the best salesmen around. He ensured that my car-buying process was hassle-free. He makes sure you get exactly what you're looking for in your new car and answers questions honestly and concisely - no dancing or skirting around things. Buying a new car can seem like a daunting task, but he actually made the experience enjoyable! I am so lucky that he was recommended to me. And I am beyond happy with my new Honda and will definitely recommend this location - and Dominique - to friends and family.

J_Luther

21 de sep. de 2015

We've purchased many Hondas from Criswell and Dominique Vattuone is the best in the business. He's friendly, professional and knowledgable. He goes above and beyond to ensure the experience is smooth and all your questions are answered. He is very patient and doesn't put any pressure on the buying experience. He's available to answer questions before and after the purchase. We look forward to referring friends and family to him for many years to come. Thanks again for a great new car!

Ssandygary

20 de sep. de 2015

About 5 months ago my wife and I came in to perches a crv, we. Liked the comfort and professionalism. Of the individuals. Who helped us on our purchase.

c_terry

20 de sep. de 2015

Our revent experience with Victor Castro at Criswell Honda was very positive just like our initial one 7 years: he is highly professional and pleasant, and conducts his business fairly. Chris Terry

paul

20 de sep. de 2015

I went to Cristwell to get my 05 Honda repaired for the air bag recall notice.As I was walking around the showroom, Kwame stated talking to me. We talked about the new 2015 accord and I agreed to look at it. The 05 was my wife"s car so was reluctant to make any decisions. we discussed trade-in and final price. I took the new car home for my wife to look at and she liked it.So, I bought it.All in all, the experience was pleasant and informative. Everyone was helpful and professional. The only problem I have is that I was led to believe the trade-in price for my 05 was a little over 4K at the max, which is what I got. However, upon checking later I found out the car was worth much more. I Don"t think you guys were complety honest with me.

apata7

18 de sep. de 2015

I went to Honda Criswell recently because I was not satisfied with a used 2001 civic I purchased there a year and a half ago. Long story short, I think I just had bad luck. I explained my situation to Victor Castro, and he made sure to try to find me a car that night, but I was solely set on just doing research and test driving. At some point in the evening, the used auto manager came over to me and sincerely apologized for the issues I had with the civic, and he offered me a bit more money on my car than what it came out to be in the appraisal. They were definitely willing to earn my trust back! I test drove a newer civic, and things went well. I was looking at numbers with Victor for this car, and it seemed very affordable. But something just didn't feel right, and I told Victor this. We talked some more about how I was just wanting to do research, but at the moment I was highly interested in the sub-compact cars like the Honda Fit. He said that there was only one on the lot. I test drove it, and liked it. I went back in to see what the numbers would be with Victor. He was very kind and hospitable. I just let the conversation go naturally to see what would happen... long long story short, I went home with a 2016 Honda Fit at a very affordable price! I believe that Honda Criswell definitely made up for selling me the older car that had some issues. I felt as if they legitimately cared about me for me, not just as a customer... which is superb customer service :)

MYoung

14 de sep. de 2015

I went to Criswell Honda looking to purchase my first car and was not disappointed. Thank you so much Victor for your expertise and help in selecting a reliable car. He made me feel very comfortable and I was able to purchase the car I wanted the same day I came in. Andy thank you for helping me finalize the purchase. I will suggest Criswell to all my friends and family looking to purchase Hondas. If you are looking for great cars and a pleasant experience on top of that GO TO CRISWELL HONDA!

MJ Ghandi

13 de sep. de 2015

In few words ... ALi is Awesome , that why he is successful in Honda . Thanks alot to Jim , he is not only a ezzzzz finance guy , but a great friend ... and finally to Thanks a Million to Esteban that made me feel , like that Im running the show ... I have good friends in other Honda Dealers , but these guys left me no choice to go back there , Criswell Honda ...Just Thanks

aibarra54

11 de sep. de 2015

From the introduction call from Mr. Dominique Vattuone which sounded honest and sincere I decided to visit Criswell Honda since I have purchase previously from the Criswell group. When I met Mr. Vattuone he inspired to be a very honest person and someone you want to deal with. I have purchased quite a few cars in my life and this was one of the smoothest transaction I experienced. I will definetely recommend Dominique to anyone looking for a honda. Keep up your good work.

Dmk5001

10 de sep. de 2015

We got just what we wanted for the price that we wanted. Luis showed us the difference between the different levels of Odysseys, so we could narrow down our wants and needs. We love the features on our new minivan!

newcivicowner

8 de sep. de 2015

We were so happy to work with Kwame Odum this past weekend. He made our experience at Criswell a pleasant and even enjoyable one. He knew all the tiny intricacies and features of the car we were interested in, and stayed late to make sure we didn't have any questions even after we had decided to buy the car. In negotiations, Kwame was very honest with what we could negotiate and what we couldn't. As a general rule, the other Criswell personnel we dealt with were also knowledgeable and transparent.We highly recommend Criswell, and especially Kwame. Car shopping is usually a bitter and tiring process, but having a good-natured and professional salesman makes a tremendous difference.

LK and MMN

7 de sep. de 2015

My wife and I bought our first car at Criswell Honda, and we except to buy many more from this dealership. They are truly dedicated to their customers. Everyone we met was friendly and helpful. Dominique is in a class of his own. His knowledge is excellent, but what sets him apart is his commitment to the families he works with. We highly recommend this dealership. Any associate would be great to work with, but you are truly lucky if you get to work with Dominique.

sfkinsella

3 de sep. de 2015

Excellent service from both the salesman and the finance manager. It was a pleasure to buy a car from Mr. Castro - by far the most pleasant and easy to work with salesman I have encountered in any car dealership/

Prior satisfied customer

1 de sep. de 2015

My experience was the definition of the epitome of horrific customer service when dealing with Mr. Mesa. He was rude, insulting, aggressively raised his voice, and did not work towards a resolution. It makes a lot of sense that he was aligned as the MOD at night to keep him away from the majority of customers during normal workload. Never again.

MShow

28 de ago. de 2015

We are repeat customers at Criswell. We've always been treated well there. We did our homework before we visited and things worked out in our favor. They have a good service department as well. Dominique was exceptionally helpful with the purchase of our second vehicle. He is willing to go the extra mile to make you happy.

Vic

28 de ago. de 2015

Dominique was very quick to respond to my email inquires and demonstrated a great deal of knowledge about the car. He offered me a great price and did not change it once I arrived at the dealership.

HondaFit

28 de ago. de 2015

My wife and I were looking at multiple dealerships for the Honda Fit to replace the Toyota Matrix (that was under the airbag recall) and we found the Fit we wanted with Victor. Gave us above bluebook for the matrix (since we had the carmax offer in our possession), and was generally fast to work with.

Trac91

27 de ago. de 2015

My mom and I came into the dealership looking to lease a new car for me. Kevin Ferguson was extremely helpful and honest about which cars would work best for me (and my lifestyle) within my price range. We test drove two models, and never at any point felt forced into buying. It was a very pleasant experience, and I'd highly recommend Mr. Ferguson and this Honda dealership.

GoAccord

26 de ago. de 2015

I was referred by a friend who bought a new car here, and had the same great experience. Kwame Odum got me a great deal on a new car and a trade-in, all while working with my time pressures. He saved me a ton of time negotiating remotely beforehand and on the day of purchase, which made an otherwise miserable experience not so bad. He's professional, efficient, knowledgeable and responsive. Jessica handled the finance side fast and well too. Both of them, and the friendly sales consultants I saw while waiting, represented the dealership well. I bought my last Honda from Herson's Honda, but am willing to drive a little farther for Criswell after this good experience.

Sanmaw123

26 de ago. de 2015

Price for new car is a bit higher than I expect, and price of my used car that trade in is less than I guessed.

DYB

25 de ago. de 2015

Recently purchased a new Honda CR-V from Criswell Honda. Dominique was very cordial, professional and most importantly, helpful. He was generous enough to drop the new vehicle off to my place as I went there driving a rental vehicle. He explained the process smoothly, in steps and did not pester on getting any dealer installed accessories or service packages. A good place to buy new (possibly pre-owned) vehicles from. Hope to get good after sales service from them.

grovcom

25 de ago. de 2015

I arranged to purchase a car through this dealership, got financing on my own and was given a carfax stating that this 2014 BMW X1, with only 8900 miles was in pristine condition. The pictures online and that were sent to me also represented that. A purchase and sales agreement was written up and signed off on by all parties. Imagine my surprise when I found that the X1 had clearly been in an accident. The paint on the passenger side and on the roof was a different color from the rest of the car and there were paint flecks on the aluminum rails on the top of the car clearly showing that the vehicle had been painted. When I pointed this out to the salesman and the sales manager I was told that the sections of the vehicle in question could be easily painted and it would look like new. Look like new? Considering I have no idea exactly how much damage was done to the vehicle I would have no idea of knowing what like new would be or cost. They offered to take $2000 off of the vehicle for repairs. Ridiculous as the repairs to make that vehicle look like new would far exceed that and I wouldn't have wanted the vehicle after an unreported accident anyways due to the serious unknowns. I have tried to get in contact with the General manager several times and was redirected to the original salesman and then a senior sales manager that said that unfortunately things like this happen and he really wished there was something they could do. How about you go find me a comparable car at the same price and get it taken care of like a true professional and semi ethical organization. I drove 600 miles each way to get this vehicle with a check for a very hefty sum in hand ready for the purchase only to get kicked in the shorts and sent on my way. I will report this company to the BBB, and have sought legal counsel. Evidently Criswell Honda and their team will do whatever they can to make a buck and leave ethics out of the equation. Ludicrous!!!

vincentto87

24 de ago. de 2015

I was recommended by a friend to goto the Criswell Honda dealership because of their outstanding service and care for their customers. I like how people respect my space and how salesmen aren't always in my face about what car I wanted to buy. I had a lot of space to look around and check out the display vehicles before asking one of the managers for a sales representative.Jae Lim was my sales representative and he did a great job in answering all the questions that me and my family had. He is really easy going and genuine person and I could tell that he wanted the best for my family. Jae would even engage in conversation with us during the times we had to wait for papers to process and he is a very respectful person. The thing I love about Jae Lim is that he doesn't give you a lot of friction when you are trying to negotiate. We ended up meeting some friends at the dealership and referred them to Jae immediately after our purchase. I know Jae wants the best for his customers and his company and you would never go wrong if you had him as your sales representative.Financial process was painless for the car. They don't care if you don't want to purchase the warranty plans and they respect your space. We weren't planning on buying a car that day but what made us follow through was the excellent service that Criswell Honda had to offer.

CBradley1151

24 de ago. de 2015

I was in search of a used vehicle for almost 2 months and I continued to run into "typical" used car salesmen. Lies, and slick talk. I was almost ready to give up on my search when I came across Brett Waters. He has changed my perception and I realize that there are a few good and professional sales people left. He was patient and did not push me into buying a car. Rather than that he was informative and very knowledgeable. I have been enjoying my Honda for a little over as month now and he has even contacted me on several occasions to make sure that I was satisfied. We highly recommend this dealership and make sure you ask for Brett!

2015 CRV

23 de ago. de 2015

Everyone I encounterer at Criswell was friendly and eager to help. Dominique was always wiling to spend as much time as it took to help us any way he could.

Johnypark

18 de ago. de 2015

I was in and out of dealership so fast that my buying experience was a great one. My salesperson Kwame Odum explained every details and my options. So I give two thumbs up!PS: I was not going to buy the car that day but I ended up driving home.Thank you.

JohnboyCH

18 de ago. de 2015

Dear Team,we had visited several dealerships to purchase a vehicle. Criswell responded quickly to our on line query and got us the color of the vehicle we were looking for. With our corpoate purchase plan we also got an easy discount. Criswell did a quick and thurough evaluation of our trade in. Kwame Odum handled many aspects of the deal so we did not constantly have to wait for new sales people and start over again. We were happy with the process and treatment so far.Sincerely,Alec and Lynn

chris72v

17 de ago. de 2015

This is our second Honda but first experience with Criswell Honda. Would recommend this dealership to anyone searching for a new car. Dominique Vattuone was patient, knowledgeable and gave us space when we requested it. Jim Walker had us through the finance in record time. We were very happy.

pat

16 de ago. de 2015

Victor Castro is a class A salesman. This is my second purchase of a Honda vehicle from Victor. He is not pushy and allows you to take all the time you need. He can answer all questions and seems to truly enjoying helping the customer. Friendly, informative, gives helpful and honest answers. Keeps this from being a stressful experience.

vorshirm

15 de ago. de 2015

This is the 5th car I buy from Criswell Honda in the last few years. While you would agree that car buying is one of the most stressful experiences people have, I have been consistently surprised by the excellent customer service and competitive pricing of Criswell Honda in Germantown. At the end it all comes down to the sales rep and Dominique always makes this a good and pleasant experience. He is very customer focused and reasonable in the car buying process.

mkewe

14 de ago. de 2015

I recently bought a Honda Pilot 2016 EX-L at the Criswell Honda dealership, love the experience sales associates Eddie Walker and Kevin Ferguson were great with a wealth knowledge of their products, especially very honest from the beginning. Prior to my visit at this place, I checked several dealers prices and compare them with others, but I was very disappointed about hidden fees that are never disclosed to public (those fine lines). My experience at Criswell was completely different in a good way. Kevin is one honest sale associate. I will highly recommend this place.

walkat3

11 de ago. de 2015

Dominique Vattuone did a remarkable job selling us our new Honda CRV. He gave us his time generously to pick the car best suited for us. He met all of our needs and even returned our old license plates to the DMV for us which saved us time and stress. He even returned our tags to the DMV for us which saved us time and stress. Jim Walker did the financing for us and did a great job. He obtained a low interest rate loan for us and sold us the extended warranty which we needed on a car with a lot of new technology. The best part for us was when he put on permanent tags at the time of sale and not temporary ones which would have had to be replaced. He made sure everything went smoothly.Dominique advised us to return several times in the near future to review any questions we might have about the car's technology. We had a wonderful experience at Criswell Honda and will certainly refer our family and friends to them.

SilvinaA

10 de ago. de 2015

From the moment I arrived to the Dealership I was welcomed by very attentive staff. I came in to follow up after submitting a credit application online and Victor Azari and Victor Castro both welcomed my family and I.As I had never purchased a vehicle before, I was skeptical about getting gouged but within 10 minutes of my arrival I knew that I did not only have a salesman in Mr Castro but an advisor. We talked about options, not once did I feel influenced, instead, I felt guided and informed about my many options. Mr Azari worked in tandem with Mr Castro and made sure this financial process went as smooth as possible. I have never felt so good about making a big purchase as I did buying my new 2015 CR-V. Both Victors made sure that i knew my options and helped me be informed about long term investments. Originally I had planned to get a used, possibly certified car. After I saw my options and with the advise from my family and both of these gentlemen I knew that I made the right decision. Before I could walk out of the lot with my brand new car Mr Azari made sure I was aware of my options and all the services and guarantees that I purchased to keep me covered, he made sure I understood how I am financing my vehicle. As well, Mr. Castro spent time with me setting up my settings in my new car. he explained the many features so I would be able to enjoy it as much as possible. Lastly, the many congratulations, handshakes and the reassurance I felt driving off exceeded my every expectation. Thank yo so much, Criswell Honda.I am in love with my CR-V

mbernardo

10 de ago. de 2015

Sezgin and Victor were both friendly and accommodating on my visit to the dealership. Sezgin was very helpful on the test-drive of my new Accord and educated me on all the features of the car. Both understood my concerns and worked their best to address them. The entire staff went out of their way to be friendly and helpful. I appreciate the service. Thanks again

Hybridguy1

10 de ago. de 2015

Mr. Kramer Odum, my salesperson, did a really excellent job taking care of me. He spent a lot of time familiarizing me with my new Honda and making everything go as easily as possible. Victor Azari was also great to work with in your finance office. Everyone at the dealership went out of their way to say hello and be helpful. Thank you all.

dax1983

10 de ago. de 2015

Dominique Vattuone has helped us with our vehicle purchase many time. We have purchased 9 total vehicles from him over the past 6 years. We live 200 miles from Germantown, MD but we keeps coming back to Criswell only because of Dominique Vattuone. He is an excellent sales rep. and a great person.

jamoh

7 de ago. de 2015

My experience with Kwamena Odum at Criswell from the moment I entered the Sales floor until driving out from the parking lot with my new Honda Accord were exceptional. The Sales person was friendly, knowledgeable, and helpful throuout the process. I will highly recommend Odum to prospective buyers.

Hondaconda

2 de ago. de 2015

I had a wonderful experience working with Yanet Lopez! She is very knowledgeable, friendly, and thoughtful. She even offered to come in on her day off in order to complete our purchase. Yanet listened to our needs, found us a choice of cars, and offered thoughtful and helpful commentary during our test drive that help guide our final selection of a Honda Accord. Bravo Yanet and Bravo Criswell Honda which is a dealership free of the hassles, pitches, and pressure of other dealers we visited.

elena1

30 de jul. de 2015

We had a nice experience, and very quick they did not waste our time. We had bought our car there 12 years ago and found the service as excellent now as it was then.

sjmpr

30 de jul. de 2015

Victor Castro and Dominique Vattuone are the guys you can trust! Very dependable gentleman with the the knowledge needed to tell you about any Honda you wish to purchase.

HondaSport2015

30 de jul. de 2015

Sales- I considered a few area dealerships before giving Criswell the opportunity to earn my business. My sales consultant was Victor Castro. Victor was very professional and attentive to all of my needs. Time is very valuble to me at this point in my and life and Victor didn't waste any of it. I have bought cars before and the experiences have always felt like going to the dentist to have teeth pulled! Victor, I will definitely recommend you and Criswell to anybody I come across looking to buy a Honda. I'm glad that I gave my neighborhood dealership a chance!Finance- Sales people work you over at some dealerships and the finance office usally will finish you off! That's what I would have told anybody before I had a chance to purchase my Honda from Criswell. Victor Azari was my Finance manager, and Victor greeted me with a smile and a firm hand shake. I didn't feel any pressure to buy any additional equipment or warrenties. Victor Azari was Awsome!!Thanks you,Derrick Page07/29/15

Thomas B.

26 de jul. de 2015

I just got my third car through the great service and assistance of Dominique Vattuone. I see two more acquisitions from him within the next 12 months. Dominique was responsive as always and determined to help me get the car I wanted. He was most ably assisted in the sale by Jessica Baum who handled the financial aspects of the deal. They are outstanding representatives of an excellent dealership.

tbanks5697

25 de jul. de 2015

Jessica Baum has to be of the nicest Managers anyone could have the pleasure to deal with. Her amazing service, knowledge and positive attitude is so very much appreciated. In todays world what a pleasure to have had the opportunity to have dealt with someone so patient, friendly and professional..

lutador

25 de jul. de 2015

Purchasing a new Honda from Victor Castro was one of the most pleasant experiences I have ever had! From the moment I walked into the dealership to the time the keys were in my hand, Victor was there every step of the way. I would recommend Criswell to anyone who is in the market for a Honda. Their dedication to customer service and ensuring the customer is satisfied is unmatched. Thanks for everything Victor!

Erik Arnold

24 de jul. de 2015

I used USAA's car buying service to research the best deals for a new Honda Civic. Criswell was offering the lowest price so I contacted them through the buying service and the next morning I had an email and phone call from Victor Castro, the salesman who deals with Internet sales. He told me they had the exact car I was looking for in stock and ready to go. I was pleasantly surprised when the actual price was even lower than USAA's estimated price. So on the same day I completed the purchase. The entire staff was extremely friendly and helpful, and there was no pressure at all to try to get me to consider another vehicle, etc. I am very satisfied!

mrjroses311

23 de jul. de 2015

I was recommended to purchase my very first Honda from your dealership. I was not disappointed. I had a wonderful experience with purchasing my new 2015 Honda Civic. I was greeted warmly by your staff . Ken Lamb my salesperson, was very patient, through and informative and kindly helped me through the entire purchasing process. He pointed out the numerous features the car offered and got me into the Honda of my dreams quickly and efficiently. Ken was very interested in customer satisfaction and I never felt rushed or pressured to purchase a car I was not interested in driving. He patiently showed me all the high tech features the car provides. I would recommend Ken Lamb and Criswell Honda to any one if they are in the market to buy a car. I have purchased many cars in my life time but I have to say without a doubt this was the most pleasant, time efficient and wonderful experience I have ever encountered. I definitely will be back to purchase my future cars form Criswell and will request Ken Lamb as my salesperson. It was very much worth writing about due to the fact prior to this experience car purchasing was not at all my favorite thing to do. This experience changed my mind and I am sold on the fact Criswell is # 1 in my book and Ken Lamb is the best salesperson in the world. Thank you very much Ken and Criswell.

Maggie

22 de jul. de 2015

our son had recommended your dealership to us he had purchased a new car from you a while back. I must say we had the most pleasurable afternoon because of Mr Dominic Vattuone. He was courteous, friendly and a very knowledgeable salesperson. He guided us through our whole transaction and explained everything to us as well as showing us the operation of the vehicle he is such an asset to your company and I would recommend you and him to our friends. thank you for a wonderful experience. we also would like to thank Jessica Baum for the way she handled our finances and her explanations of all that they entailed.

Lincoln wells

22 de jul. de 2015

I have known Dominique for over 14 years and have always bought my Hondas from him. My family have had the best buying experience with him. He doesn't sell you a car and say see you in 5 years. Dominique helped us purchase the vehicle that we wanted, held our hands during the process and continues to reach out to us periodically to check on the car and my family. If you are in the market for a honda I recommend Dominique Vattuone.

Fiddle1845

18 de jul. de 2015

I had a very enjoyable experience in purchasing my Civic Coupe at Criswell Honda.Victor Castro was my salesman and he patiently helped me through the entire purchase process. He even personally drove some distance to another Honda dealership to get the car I wanted since they did not have it in stock. I was so impressed and blessed by this gesture. He really went "above and beyond the call of duty" for this.I can't thank him enough for all his help, and would recommend him in a heartbeat to anyone who is looking for an honest and knowledgeable salesperson. Andy Russo was also very helpful during the financial process and explained everything very thoroughly.

Ashley C

16 de jul. de 2015

Luis was wonderful. From the moment we met he was nothing but patient, friendly and very knowledgeable about the cars I was interested in. After deciding the Fit was the best option for me and my family I was then lead to Jim to handle the financial aspect. Again, wonderful experience! Very friendly and informative about the different financing options. I left the dealership very happy in my brand new Honda Fit.

ginag

13 de jul. de 2015

I came in from out of state looking for a new Honda within a week's time frame as my old Honda was basically dying. The experience was bar none thanks to Mr. Victor Castro. He worked diligently with me throughout the week troubleshooting problems that arose, explaining every step to me, and when I finally got into town, his professionalism, customer service, diligence, and friendliness were nothing less than exemplary. Victor did everything in his power to make sure I had a pleasant experience, that everything was in place for when I got to town (to save time), and to take his time to teach the features of the car to me. He is truly an asset to your dealership and I would recommend him to anyone going through the car buying process.

gabriel0212

12 de jul. de 2015

This is my first car and the price is good. I didn't bargain for a long time because the price Brandon gave me is reasonable and exceptional. Brandon is a very friendly salesperson. I didn't feel uncomfortable with the experience. I will definitely suggest him to my friend who wants to buy a honda car.

Umd123

11 de jul. de 2015

Came into Criswell Honda to purchase a new car and got one and much more. From the moment I enter the dealership I treated with great service. All my questions were answered and felt assured that I was getting the best deal that day. Mr. Kwame Odum was a total professional and made me feel at home during the whole process. Everybody at Criswell made sure I was their one priority. I'll recommend them!

accord

5 de jul. de 2015

The service I received on July 3rd was exceptional and I feel that I have found a dealershipthat will give me great service for a long time to come.

GburgGene

5 de jul. de 2015

My wife and I knew what we wanted - both car and price - and Victor and Andy made it happen, no haggling or delays. It was the best car buying experience we've had since we bought our previous car, also from Criswell Honda and Victor Castro!

anonymous

5 de jul. de 2015

I needed to buy a new car and was deciding between a Honda and a Chrysler. My experience with the Honda dealership and with Sezgin Oncel made me realize that Honda was a great choice for me.

Oswego1

5 de jul. de 2015

Kevin made the buying experience seamless. I was in and out in just a few hours with exactly the car I wanted and price I expected.

Krystle2626

3 de jul. de 2015

We have purchased 4 cars here over the years. Domonique has helped us with all of our purchases. He is always wonderful to work with.

TRouleau

29 de jun. de 2015

I knew what car I wanted, and that for starters made the process a little easier. However, having talked with three dealers about getting the - very hard to get - Honda 2016 Pilot Touring model just a few days after it hit the market, I was more than pleased by the responsiveness and service that I received from Victor Castro at Criswell Honda. He breezed me through the process, but made sure to answer any question that I had, but most of all you could tell that it was a genuine pleasure for him to sell me this car. And it is a beauty!! Victor Azari also provided personal service, and made the financing part easy as pie. Thank to Victor (both Victors actually) at Criswell - I will definitely recommend Criswell to any friends who want to purchase a new vehicle.

HappyCustomer

29 de jun. de 2015

We had a wonderful car buying experience at Criswell Honda. We worked with Luis Patino and Esteban Mesa. They were both very helpful and professional. We would buy another car from them in a heartbeat.

Showell81

27 de jun. de 2015

Slow sales, was quoted a price higher than the website lists the car at (lengthy negotiations only made longer). I couldn't finish the paperwork on the Saturday I was there because they had closed 20 minutes prior? So I had to come in the next day with my kids on Father's Day for an additional 2.5 hours). The used vehicles I purchased required repairs immediately afterward. The rotors had to be resurfaced, so much for a thorough inspection by a Honda certified mechanic before selling it. Finance guy was a mess. I've logged no joke, 10 hours here in a week. Hopefully I'm in the minority, but I definitely regret buying here. I did get a call from Esteban who was very concerned.... That his sales people let me leave that past Saturday, nothing else seemed to matter.

Lady_Day

27 de jun. de 2015

The car is great! And my salesman Jae Lim was the best! He was very informative and made me feel comfortable! I really like the fact that my car was ready to be test drivin as soon as I arrived at the dealership. Jessica Baum was also great! She made me feel at home and provided me with the best financing options possible! Thanks for everything and I will definitley refer my friends and family to Jae Lim and Criswell Honda in the future!

Mr.503

27 de jun. de 2015

victor is the creme of the crop when it comes to a sales person he is friendly and a very nice person that will answer ask your questions ! I definitely will come back to him is I need another car

David C

26 de jun. de 2015

We were referred to Dominique Vattuone by a neighbor. From the moment we started working with Dominique, he treated us like family. We purchased a new Honda Civic and could not be happier with the service we received from him. He made sure all of our needs were met. I have already referred him to several other friends looking for new cars. We will definitely see Dominique for our next purchase. --Posted as a service per authority of business, review written by customer.

Customer

26 de jun. de 2015

Thanks for making my car purchase experience so great!Although my first choice was gone by the time I got, there they made it work with a second option which I didn't mind getting. Thanks to Mr.Clint Weigl. I recommend crisswell to family and friends.

dani1174

25 de jun. de 2015

My wife and I had been researching and talking to various dealers for several weeks. Kwame was not only the friendliest but the most motivated to help us find what we needed. He is professional and very easy to talk to. After indicating that we had decided on the Odyssey as the best fit for our family, we also explained how our experience at another local Honda dealer was sub-par, by our standards. Instead of leaving us with the impression of "I guess this is how things are these days", Kwame turned things around and showed us how car buying should be. From the moment we shook hands, to working with Jessica in financing (her speed, knowledge and character were an absolute dream to work with!) to pulling the van off the lot, we felt we were treated like royalty . We thank you for a pleasant car buying experience!

Kartikantima

25 de jun. de 2015

Our family has been buying cars from Criswell Honda for past 5 years now and none of has had bitter experience in the past so far. Always been a delightful experience.

Tess C.

25 de jun. de 2015

Purchased a new Honda CRV in 2014. Danny Dahla was the salesman. He did not honor the 0% financing that was advertised. With a casual wave of his hand he said that deal was over, but he'd get me "good" financing because I have excellent credit. (His good financing was 3.9%!!! Not even close to good.) There was constant pressure to spend more money than I was willing to... to purchase the extras. He complained that I wanted to transfer my tags. "Why? You're only saving $200?" He complained when I questioned the cost of Nitrogen in the tires.... that I didn't ask for, but he was charging me for anyway. He tried to tell me that my used Toyota had more problems than it did, by saying the tires and brakes were "shot" so that he wouldn't be able to give me a good trade in deal. I replied verbatim with the service record. He then confirmed with his mechanic, who agreed with me. However, he and Andy Russo intentionally completed the paperwork incorrectly, and I ended up not getting the decent value for my trade-in. Andy also tried to get me to purchase "extras" and seemed very disappointed when I did not. He then started talking to me as if I was stupid because he couldn't convince me to spend more money. I ended up reporting Criswell to the BBB and the Consumer Protection Agency. The Sales Mgrs refused (and continue to refuse) to pay the difference they owe me for my trade-in. I have since refinanced the car (at 1.51% - much better than 3.9%) and removed any Criswell advertising from the car (License plate holder and dealer sticker). I will not go back to Criswell under any circumstnaces, and I'm telling all of my friedns to go to Sport Honda instead.

Karen K

22 de jun. de 2015

I arrived knowing exactly what vehicle I wanted as my next purchase. What I didn't know was what features were available for the various CRV's. I had been referred to Dominique Vattuone at Criswell's and was greeted by a smiling sales associate. Mr. Vattuone shared his knowledge and was instrumental in making the purchase a joyful and successful experience. The Financial person chosen for me was Andy Russo, he was also wonderful and another valued employee to Criswell. Thank you for my new 2015 CRV.

Vigo76

20 de jun. de 2015

Best sales experience and again thanks to Dominique. I just leased a new Honda CRV for me this time and just like before with my wife's Odyssey everything went perfect. If you are looking for a Honda just ask for Dominique at Criswell Honda and you will be in the best hands.J. Carlos Perez Ferrer. (Charlie)

bdp4h1

15 de jun. de 2015

I visited this dealership on a Sunday afternoon to check out and test drive a Honda CRV. Earlier that morning I had used the USAA car buying service to find local deals and pricing on the CRV and Toyota RAV 4. Dominique from Criswell Honda called me within an hour before the dealership had opened. Based on my conversation with him I decided to visit Criswell later that day. He was very courteous and friendly on the phone and informed me that the car i was looking for was on their lot and to stop by anytime. At the dealership i was able meet Dominique and test drive the CRV. During my time at the dealership I always had the feeling he wanted to make sure I got what i was looking for and that I would be happy with my purchase. I ended up purchasing my CRV from them and have been very pleased with the entire process. Andy did the contract and financing and was very helpful in answering my questions to make sure i completely understood the terms and details. Overall my experience has been excellent.

Newlife

13 de jun. de 2015

My experience with Kevin Ferguson and the rest of the Criswell team was excellent. Mr. Ferguson worked with me to find the car that I wanted. His knowledge, patience and friendliness is excellent. There was no pressure to purchase more than I wanted or needed. I really appreciated his help. I would highly recommend Criswell and Mr. Ferguson to anyone who is interested in purchasing a car.

Jjwfo3

10 de jun. de 2015

I felt like family. They cared about getting me into a vehicle I wanted and the price I could afford. My salesman was informative about the vehicle. I was comfortable driving away because he walked me through all features.

Over due owner

9 de jun. de 2015

My first time working with Criswell Honda. I hadn't purchased a new car in 20 years. Dominique Vattuone was great to work with - very helpful and knowledgeable. He treated me like a friend and a customer. Jessica Baum in finance also surprised me and really worked to get good deal in place.This was a very good experience, and I'm looking forward to enjoying my new car. I feel confident in Criswell Honda and would recommend them to friends.

Luiggi

5 de jun. de 2015

I bought 4 honda at Criswell, and bring my cars for sevices too. Always did receive excellent service, great team.I recommend this location to my family and friends.

bwinn82

5 de jun. de 2015

I recently purchased a 2015 Honda Accord from Victor Castro at Criswell Honda and couldn't be more pleased with my experience. Victor was very helpful with making my decision on the Accord and the style of the vehicle. No pressure, no hassle, just good advice and honest input. Jessica Baum in Finance was also very helpful, and patient explaining the various extra options available to me. I felt like they both cared about me as a person, not just a customer.Anyone looking to purchase a Honda, head over to Criswell Honda - you won't be disappointed!

Vika DeHart

4 de jun. de 2015

Very impressed with the quality and professional expertise of the sales and support staff. Great facilities and the little things like a quality coffee machine just make a huge difference. Thank you for a great experience!

pashmi5

3 de jun. de 2015

Great experience dealing with Dominique Vattuone at Criswell Honda! He is knowledgeable, helpful & courteous. Jessica Baum in the financing office was also very helpful and pleasant to deal with. Thanks to both of you. When it is time for another vehicle we will be back to see you!

TJDubbs

3 de jun. de 2015

Victor, Walter, and Jessica made my two-car trade in extremely easy and (I dare say) enjoyable. I left happy, they left happy, SPECTACULAR EXPERIENCE!

Fred

2 de jun. de 2015

I wanted to lease a compact car and was not sure what car to pick and visited different dealerships and Criswell Honda Germantoen was the last one where finding a great deal was very convenient.I first met Brandon and explained him that I don't have that much time and need a quick offer. He made the whole process of leasing very fast and comfortable. Jessica also helped a lot and well explained what I needed to know about the lease contract.Brandon also found an incredible deal for my new car insurance.I give 5 stars for the service I received and highly recommend it to all.Thank you Brandon, Thank you Jessica.

np220

28 de may. de 2015

I had to have a tire replaced over the Memorial Day weekend. As I was waiting for the work to be completed, I observed the young man in the service department who was preparing tires to be installed. I never realized how much had to be done before the tires could be placed on the cars. Devon, who I understand just moved over from Express, worked diligently and non-stop getting tires ready for several vehicles. He is a hard worker and you are lucky to have him. Jose Carranza couldn't have been more polite. He made sure to keep me updated on the progress of my repairs and was very friendly and courteous to everyone I saw him talk to. I appreciate knowing that my vehicle is in the hands of professionals with excellent technical skills and the people skills to make this an excellent service center. Thanks for a great job!

Alipar1961

28 de may. de 2015

I'm very happy to visit the dealer Honda Criswell, because I was buy my car a good price with excellent people, they are very professionals, friendly.I will recommended all my friend and family to caming there dealer.That a lot for your attention.

Charles

26 de may. de 2015

We Just bought a Honda CR-V from Victor. Very courteous. This is the second car we bought from the dealer and we would buy again at the dealer.

lovehonda

22 de may. de 2015

This is the third vehicle I have purchased from Criswell (1 Chevy Truck and 2 Hondas). I continue to come back to Criswell Germantown for the Service (Thank you Sam!) as well as the ease of buying a new car. Dominique understood exactly what I wanted and was able to guide me into my new CRV - which I love. He also went above and beyond - driving my new car back to my house after my options were added so I wouldn't have to leave work to pick it up! He also set me up with Jessica who is a dream. Great job!

tobymo

20 de may. de 2015

Bought a used car from Criswell today and couldn't have been happier with the service. From the moment we arrived at the lot, Michael was nothing but professional and courteous. He really went out of his way to make sure we were happy and was extremely helpful throughout the process. In addition, Jessica is a superstar and was kind, helpful and worked very hard to get us the best terms possible. As we were leaving today, my wife & I commented how this was the first time we had ever purchased a car where everyone involved was genuinely concerned with getting us the best deal and making sure we were happy. Really a terrific experience and we will be back again!

Jianping Cheng

20 de may. de 2015

The Sales agent was helpful and offered us a great deal! I would recommend this Dealer to anyone who is looking for good service and fair prices.

Maggie D

19 de may. de 2015

Victor Castro was friendly, helpful, professional, courteous and attentive when I leased an Accord Sedan at Criswell Honda this past weekend, Both Victor and Walter O'Rourke made this a great car shopping experience for me! They went out of their way to make me feel valued as a customer. Victor went the extra mile when I returned with a minor concern, He took care of it immediately and the problem was quickly and nicely resolved.

Z.Jenipher

18 de may. de 2015

I recently bought a new car at Criswell Honda. David Tran provided us very professional service, making our purchase much smooth, easy and happy. Highly recommend to buy a new car with the assistance of David.

O.M.

16 de may. de 2015

Short version: If you're buying a Honda in this area, go see Bryan Seward at Criswell! He'll go above and beyond to take care of you. I can tell he's an awesome and intelligent guy and after saying that his concern is about the long term relationship built from helping me, he truly backed up the statement by his actions.Long version: My weekend was spent going to three places: Another Honda Dealership in Montgomery County (which I won't name for their benefit), CarMax, and Criswell Honda.I went to the other dealership first and was literally nothing more than a $ sign to them. They were completely short sighted and wanted nothing less than every penny I ever had to my name. I left and went to Carmax for a vehicle appraisal (of the car I was selling). Lastly I went to Criswell and it was complete night and day between them and the first Honda Dealership. Bryan remembered our exact conversation over the phone from earlier that day. We then went on to discuss options, numbers, etc. and through the process he showed his honesty in searching for every possible deal that I could get. He and Luis Montalvo offered me a better trade-in deal and better pricing options than the other dealership..by far! Even when I thought I might have to come back later, Bryan was confident that he could convince his managers to invest in this long term relationship with me and my family. And his investment paid off, because hands down this is the place to go if you're looking for a Honda. Not only can they be competitive with other dealerships, but they can show just how much they care.

dpep

14 de may. de 2015

Victor was a pleasure to work with. He worked hard to make the purchase process go smoothly. And it did. Everyone was courteous and professional. No pushy sales tactics!

grobatn01

12 de may. de 2015

This dealership went above and beyond to ensure that I received the CRV of my dreams. They explained everything in a clear and concise manner, and put the power of the purchase in my hands. I never felt any pressure to purchase my vehicle from them which is very unusual for a car dealership. The Team at Criswell Honda are fabulous, and I will recommend them to my friends and family when they are in the market for a new vehicle.

Ninalee

11 de may. de 2015

Had a wonderful experience with Kevin Ferguson who was very knowledgeable and respectful. He was very helpful with all of our questions and concerns. We love our new car.

Sis1234

11 de may. de 2015

I went in with a blank check from my financial institution knowing what vehicle I wanted in order to make it a quick and simple process, instead I was there from 9am until nearly 3pm. They tried to pull a bait and switch- we agreed on one price then financing had a totally different number on the paperwork. I sat unattended for hours with two small children who missed lunch. They tried to register my new car in someone else's name. They refused to allow me to leave, they pulled the tags off the car I came in and took my keys long before I could even be taken back to finance and once I asked for my tags back to my car so I could leave one of their managers in "the tower" insulted me and told me that "I wasn't going to get loud in here and I made a deal and wasn't going to walk out now" when in fact it was them that were going back on the deal. I was a repeat customer, but I will never be going back after this experience which is unfortunate because Kevin is a very diligent sales representative- I just cannot say the rest of the dealership is functioning at it's best.

Sharon

10 de may. de 2015

Worked with Victor, who is great. The experience was quick, and painless. Also saw Dominique, who had sold me my previous car. I felt like I was at home with family.

lisatan65

9 de may. de 2015

I have been purchasing luxury German vehicles for over 2 decades and never thought I would ever purchase an American made vehicle until now. I did my research and found that Jeep Grand Cherokee met most of my needs..and offered at far below the price of a German car with the same or similar amenities package. I was fairly hesitant on the type of experience I would have with the sales associate. I had grown accustomed to the very relaxed feel and experience of Mercedes and BMW sales associates...esp since I had developed over the years a close relationship with them. So when I started my research, i took a trip to a Jeep dealership (DarCars). My experience at DarCars was very unpleasant. I took a step back to rethink my decision but ultimately felt that for the value, the Jeep Grand Cherokee Overland was a great choice.So I took a chance at driving a bit further out to Chriswell and I was pleasantly surprised at the level of service I received. The sales manager was very nice and the sales associate I was assigned to, Armand, was very professional and personable.I would recommend Chriswell to all my friends...and will have them ask for Armand to assist them.

Kathleen

5 de may. de 2015

Very considerate and helpful service, no pressure. I really like the car, and the fact that the salesman followed up after the sale. Good experience.

gopi123

4 de may. de 2015

We have bought 2015 Honda pilot last weekend and my family had enjoyed the purchase of our dream car. Very professional and responsive staff, especially our sales person Janet Lopez. They know how to treat customers and I would recommend them to my friends.Thanks to Janet and Criswell Honda for making the whole car purchasing experience memorable.

Rmm314

4 de may. de 2015

We are very pleased with our purchase. We got a great deal on a really great vehicle. Kevin was a pleasure to work with. He made the process easy and enjoyable. We will definitely return to him for future purchases.

al4490

4 de may. de 2015

It was my first time buying a car so I was obviously nervous. Dominique helped me feel very comfortable in the experience and I appreciate his kindness.

tommy28

3 de may. de 2015

Dominique Vattuone is the person who helped me go through the whole process of buying a new car, he just treated you as family, making the purchasing experience without any pressure.

mike324

3 de may. de 2015

My wife and I were very pleased with the service provided by our salesmen, Ken Crenshaw. Ken was very friendly and helpful in assisting us with our purchase. He had very good product knowledge and was able to explain the features of our CRV purchase. Jessica Baum handled our financing and was very helpful and knowledgeable in walking us through our loan and warranty. Our initial introduction was through Kevin Szot who was very accommodating in meeting our schedule,, introducing us to our salesman, Ken Crenshaw and checking back with us throughout the process to address any questions or concerns. I will gladly recommend Criswell to my friends and associates.

MVR

3 de may. de 2015

This is the third car we have bought with the assistance of Victor Castro. He told us about all the new features of the CRV EX-L, had a great test drive and decided on the spot to purchase. We had a great experience.

NPotomac_MD

1 de may. de 2015

We had a great car buying experience at Criswell Honda. If you are in a market for a car, do yourself a favor and contact Dominique Vattuone. He truly makes you feel that he cares about you and your satisfaction as a customer. We did our homework and obtained quotes from multiple dealers in the area. Criswell from the beginning had the lowest price on a car that we wanted and when we received quote from another dealer that was slightly lower, they matched it immediately. Dominique is very personable, makes the car buying process stress-free and is never pushy. We had our financing done by Jim Walker and he as well was very professional and pleasant to work with. We would wholeheartedly recommend the whole Criswell Honda team.

Michael Schepers

1 de may. de 2015

Brandon Shaffer assisted me with purchasing a new Civic for my brother-in-law, who has a disability. I live in Minnesota and we handled the whole transaction over phone and email. Brandon was very prompt with all communication and followed through on everything. He had the vehicle all ready for my brother-in-law to pick up at the agreed upon date and time. We received outstanding service and the best price in the area as well. Couldn't be happier...thanks Brandon!

Thomjamp

30 de abr. de 2015

Criswell is great. We are loyal Honda buyers/lease but our experience at Hersons made us question whether we would stay with Honda. After visiting Criswell and more specifically Luis Patino we are back in the fold. We have both of our cars from Criswell and we go specifically because of Luis. It's nice to once again have customer service back in the car buying process

Nathan

30 de abr. de 2015

My family bought Odssey in Germantown Criswell Honda yesterday, Bryan Seward helped us to do this, he is a nice funny friendly and patient guy, highly recommend.

Dody

30 de abr. de 2015

Me and my wife came in to Criswell Honda on Saturday to check out the Honda Odyssey. The dealership was very busy, which I thought was a good sign. We were approached by Bryan Seward and he introduce himself to us. Basically from that point he took great care of us. He even had other customers, but he did a great job managing his time and checking back on us while we were looking. He eventually showed us different models and went on a test drive. He was very informative, patient, and friendly. We had to wait a little bit on the financing and signing document part but that was just because they were busy, But once we got to that part everything moved quickly and everything was explained to us. We had such a great experience that we ended up buying two cars.

santy

28 de abr. de 2015

I had a great experience with Criswell Honda with purchasing a new vehicle. Overall everyone was professional,thank you so much Dominique Vattuone and Jim walker for helped me with all the process

B. Ruby

28 de abr. de 2015

Everyone we worked with at Criswell Honda was great. Luis Patino helped us find the perfect vehicle at a great price. I would definitley recommend both Luis and Criswell to friends and family.

hugochavez

28 de abr. de 2015

We had a very cordial and professional experience. I would recommend Criswell Honda to my friends and family. I hope the service department is as efficient as the sales department.

Ginger

28 de abr. de 2015

I am pleased with my overall experience. I appreciate that I was not bombarded with calls and emails while I made my decision.Thank you,

Fitguy29

24 de abr. de 2015

The folks at Criswell were great no pressure on the customer at all. Simple, easy and not mention got a super great deal on my new car!

shannon1229

24 de abr. de 2015

Both my salesperson and my finance advisor were very helpful and friendly. I would recommend anyone thinking about buying a new Honda go see them. Victor Castro and Andy Russo were wonderful and I appreciate all they did to assist me.

A. & S. Smith

23 de abr. de 2015

My husband and I got our third car (Accord) from Honda Criswell last night, and we could not be more pleased with the experience. After getting the ball rolling on the phone with Esteban Mesa who personally made sure we were taken care of, we worked with Dominique Vattuone in sales and with Andy Russo on the finance side. All three were committed to saving us as much money as possible and establishing a personal relationship with us. We actually left the dealership with a lower monthly payment than we were planning for, thanks to their deep knowledge of the nuances in tax credits, leasing, financing, registration/tags, etc. Making this deal was very comfortable, honest, and personal. We highly recommend going to this dealership to work with these professionals for their character, competence, and admirable business ethics. Car salesmen like this are hard to come by, so we will continue to be loyal customers.

HybridFTW

21 de abr. de 2015

Positive buying experience. I highly recommend dealing with Walter to negotiate your deal, he'll give you straightforward answers and explain your options in plain English. First time leasing for me, so I had many questions and concerns about the value proposition, but Walter and Bryan took the time to spell things out for me fully and completely, which gave me all the facts I needed to close the deal. Pricing was better than competitive. Overall, I have no problem recommending Criswell for your next purchase.

jen105

21 de abr. de 2015

I had a positive experience at Criswell Honda. I came in for a test drive and I was met by Kevin Ferguson, who was very knowledgeable about both the car I was driving and the Honda brand. He followed up with me because at that point I was in the early stages of purchasing. When I went back for another test drive, he was happy to set that up for me when I was available and went over any questions I had. He was a pleasure to work with, honest and upfront about the process, and let me know that I could reach him if I had any questions about the car and he would be happy to go over anything with me. I would highly recommend purchasing a car from Kevin Ferguson and from Criswell Honda. They made sure that I was pleased with my deal and helped me walk out with my new car at a price I was happy with.

jdebrowski

19 de abr. de 2015

My husband and I purchased a car from Criswell yesterday. Mazen Muhtaseb was our salesman and he was terrific! He spotted us in the parking lot as we were checking out the vehicles. When we told him we needed a little time to look, he left us alone (which I appreciated!). When we were ready to talk, he greeted us in the showroom. He went through every possible scenario with all the cars we were interested in. He walked us through leasing vs purchasing. He was extremely knowledgeable. In the end we settled on a Honda CRV (the beauty in the showroom!) and I cannot tell you how happy we are. It was a painless, seamless experience and I wouldn't hesitate to recommend Mazen and the rest of the team.Jessica Baum was fabulous! We connected immediately and she was the icing on the cake! She helped us understand the whole financing process and got us a GREAT rate!!!! Thanks, Jessica!

Newcar2015

7 de abr. de 2015

I had a great experience with Criswell Honda with purchasing a new vehicle. Overall everyone was professional, courteous, and the facilities were good. Ken Crenshaw was the salesman who worked with me from the start. He was very friendly and accommodating - working hard to make us happy. Ken worked with us on using a car buying service without hassle and helped us with military savings. Jessica Baum was very helpful with our paperwork - I appreciate the honesty and real-life experience in helping us choose the right options. It mattered to me a lot that both Ken and Jessica are Honda owners and their experience solidified my decision to purchase from this company and this dealership in particular.

KP

6 de abr. de 2015

Ms. Yanet Lopez is very friendly, courteous and helpful. I looked at three other dealership but couldn't find better price than at Criswell Honda.

Glockberg

2 de abr. de 2015

This is the 4th vehicle that I purchased or leased from Criswell Honda. I have purchased a two used and two new. The experience has always been pleasant (and I hate buying cars from most dealers) and the price has been fair.

lennyshonda

2 de abr. de 2015

I ended up having to deal with two separate salesmen in a good way. When I arrived at the dealership the salesman I came to see as a result of an web inquiry was not there yet. Another salesman volunteered to help. He was attentive to my request and was even willing to go the extra mile to bring out of their inventory the same car type but in different colors. Then, the salesman whom I had exchange emails via their website showed up and the transition to him was smooth. No sales pressure to purchase a particular vehicle. No up-selling either. In fact, half-way through looking at a top of the line Accord sedan I spotted a Civic that looked appealing to me. The salesman noticed I saw the Civic and asked was I interested in it instead. Great to have no pressure.

DWexler

1 de abr. de 2015

I wanted to let you know that you have one of the most outstanding salesmen I have ever had the privilege to work with, Dominique Vattuone. I reached out to him a day before coming out to your dealership and was given internet pricing extremely quickly. I had mentioned that I would be coming in the next day to assist my mother in purchasing a car and he told me that he would be there for us, even though it was his day off. The transaction the next day went as smooth as the other 2 times I was in your dealership purchasing new cars. I can't express how lucky you are to have an employee who really listens to his customers, provides outstanding customer service and willing to go above and beyond to make sure the customer is happy. Definitely know where I will be getting my next car.Davian Wexler

drive22

31 de mar. de 2015

Victor Castro was friendly, knowledgeable and personable. He made buying the car a positive experience.Andy Russo was pleasant and efficient and explained all the paperwork clearly and effectively.

willy

30 de mar. de 2015

Thank you for having such an excellent and efficient sales person as Victor Castro who made our car buying experience a remarkable one. This is our family's fifth car purchase with Victor Castro and in each experience he has done an excellent job going above the line helping us finding a perfect fit for all of us.

pevy

27 de mar. de 2015

Victor Castro made us feel welcome from the time we walked through the door until we left with the car. He was very kind to us. His knowledge of the different buying options is vast and we were greatly helped by his guidance in the purchase or our new car.We would recommend Criswell to anyone, especially since Victor is there.

Alex

27 de mar. de 2015

Both credit life insurance and credit disability insurance are optional ,and they seems unnecessary to me. But the finance service guy make it like mandate requirements. Be honesty and for your long term business relationship, you should let your customers know what's necessary and optional, and let the customers make decisions by themselves.By the way, the salesman, Victor Castro, is very nice and friendly. I will recommend your services.

Gene

26 de mar. de 2015

As a disclosure, I ended up NOT purchasing my Odyssey at Criswell. Another dealer (much further away) offered a better price and Criswell was not able to match it (though they tried). But the fact that I am so pleased with their efforts as to write a review speaks to how impressed I was with them.I worked with Kevin Ferguson for about a week, took several test drives, and asked innumerable questions. He either answered or was able to find out the answer to all of them. He was available by phone, text, and email seemingly 24/7/365, including days off. Had Criswell been able to match the other dealer's offer, I would have chosen them in a heartbeat just due to the customer service offered. I have zero hesitation about sending friends and family to Kevin and will likely bring my vehicle to Criswell for service just based on their stellar work.If you are in the market for a new Honda, please visit this dealer and ask for Kevin.

Natty30

24 de mar. de 2015

I been in the market for the last 3 months and I visited a couple of dealerships, none of them weren't good enough to understand my needs. I came to this Criswell Honda and everything is changed thanks to VICTOR CASTRO (dealer), I never seen such a wonderful customer service in any business.He made everything as simple as buying shoes. Once again thank you Mr. Castro for your outstanding service and humble hospitality. If anyone wants to buy car just contact Mr. CASTRO. Bless you dear.ThanksNatnael Gebremariam

Mari A.

23 de mar. de 2015

This was our second purchase with Criswell Honda and it surpassed the first. We've been dealing with Criswell Honda for a little over 3 years and will continue indefinitely. Kevin Ferguson went above and beyond in helping us into our 2015 CR-V. He is energetic, knowledgeable, and responsive. He even remembers the little details like taking the EZPass out of the old vehicle. Jessica Baum was also very helpful this time around as she is knowledgeable, efficient, and thorough. We are very pleased with the service over the last few years and the purchase a few days ago. I love the CR-V and want to say THANKS to Kevin, Jessica, Luis (Montalvo), and the rest of the folks at Criswell Honda in Germantown.

ball

16 de mar. de 2015

I feel I was sold too many warranty options without realizing the cost, very expensive for things I will probably not ever use. Disappointed with that aspect of my vehicle purchase.

PL

14 de mar. de 2015

I had made 3 appointments with 3 car dealers on 02/18/2015. I wanted to shop around to get a better deal. But serviced by Kay, Dominique, and Jessica, I felt very satisfied and realized that I didn't need to waste time to find a better deal. Dominique kept his promise to give me a good deal. In less than 2 hours, I traded in my old car and drove a brand new car home. What a good experience! I certainly recommend Criswell Honda to my friends and colleagues.

Xiaohang

13 de mar. de 2015

I talked to one of their internet sales person and made an oral agreement with the out to door price. I went there and it only took me less than one and half hour to complete the process.

LAM

13 de mar. de 2015

Our friends referred us to Victor Castro and we are so thankful they did!!We ended up getting even more than we thought we would and so happy we did.Victor and Esteban made the whole buying experience easy and pleasant. Promises were madeand kept. Could not have asked more from a dealership. Would be happy to recommend them toanyone.

mslater1976

12 de mar. de 2015

My wife and I purchased a new Honda Odyssey for our growing family, and we'd recommend Criswell--and our salesman, Sezgin Oncel--highly and without reservation. Sezgin was a pleasure to work with. He was exceptionally professional, friendly, efficient and straightforward, and we never felt pressured to do something that we didn't want to do throughout the negotiating process. We were also very impressed with our sales officer, Jessica Baum, who got us through the final leg of the process in what seemed like record time.

msmarina5

8 de mar. de 2015

I'm satisfied with my experience at this dealership and would recommend to friends and family. My sales person was Mazen who helped select a car that worked for me. Staff is very friendly.

b1b2

7 de mar. de 2015

Great deal and fast processing, in took me less than 2 hour, and Mazen keep the promise everything that we talking on the phone. I really recommend this dealership who thinking to buying honda.

Greyson250

5 de mar. de 2015

good service Carmela is the best. She came on her day off without us asking her to just to sell us a car, it was a long process but in the end it was easy

BT13

4 de mar. de 2015

Mazen was wonderful and even helped me install my car seats in my new CRV in an ice storm.Jessica from the finance department made me feel right at home.

NewAccord

1 de mar. de 2015

Dominique Vattuone went out of his way to provide superb customer care during the 5 hours we spent with him yesterday purchasing a new 2015 Accord. He ensured the lowest possible price, he went over every detail of the new vehicle, he addressed all our concerns and questions, and he was warm and friendly while efficient and professional. We did not expect to enjoy the experience as much as we did, and we were amazed at the exemplary level of service provided. His floor partner, Victor Castro also made a point of checking in with us at a couple of points during our stay when Dominique was off arranging things for us. In Finance we worked with Andy Russo and the handoff was smooth and efficient. Andy made the transaction part quick and painless. Truly remarkable in today's retail environment to find this level of exceptional customer service and we appreciate all that Dominique did on our behalf!

Orange Fire

28 de feb. de 2015

Please, please, please go to Criswell Honda if you're looking for a Honda. These guys are so awesome, friendly, and helpful. My brother and I arrived at the dealership and Ali Nassabeh welcomed us with a great smile and a very welcoming hello. Ali was kind enough to escort us to Dominique Vattuone who had aided us with our purchase. Dom is a very personable sales rep that was extremely courteous, professional, and hilarious. Dom was kind enough introduce us to Kevin Woodhull. Kevin, like Dom was very awesome and allowed us to get a great deal on our new purchase with some great accessories. After meeting Kevin, my brother and I checked out our new car and Kevin Ferguson came up and made us feel even more welcome. What i'm about to say about Kevin may not be a big deal but to me it is. After greeting us, Kevin reinforced the fact that Dom was a great sales rep. His remarks just proved that the team cohesion at Criswell Honda is awesome and top notch. I totally recommend this dealership to anyone and everyone. One last thing, huge shout out to Jim Walker! Jim was kind enough to be very patient with us and took his time walking us through the different warranty options. Criswell Honda got it going on!!! Thank you all!!!!

BonD846

27 de feb. de 2015

I was currently leasing a civic LX from Criswell, but I really wanted to upgrade to an EX. Dominique has been a friend of mine ever since he helped me with situation involving a vandalized car I had. So naturally I went to him with this request. He delivered everything I could have hoped for and more. I couldn't be more happy with the resulting car he helped me find. Dominique and Criswell will forever have my friendship and business.

marcmcewen

27 de feb. de 2015

Kevin was an absolute joy to work with during this entire experience. His knowledge regarding the vehicles in question, and his ability to help us understand the process, was tremendous. Kevin helped us navigate the lease with ease and work with us to get the best deal with our (2) trade-ins from our previous lease with Criswell. I would highly recommend Kevin to other people looking to lease a vehicle. Happy to have worked with Kevin and his team. Thanks,Marc

Alimcewen

26 de feb. de 2015

We traded in our Crv and accord and got a new Crv an pilot. Very happy with our new cars! Kevin ferguson was great to work with.

Lizberry20

21 de feb. de 2015

This was the first time I was buying a car I had such a pleasant time. Everyone was so nice and helpful especially Kevin Ferguson he made the whole thing so exciting and not stressful. He listened to everything I had to say and what my significant other had to say as well very helpful and nice. I am very happy with the service I got and I definitely will be coming back and referring others.

smed

19 de feb. de 2015

Victory Castro was very easy to work with. Not pushy, but honest, forthright, and warm. He treated us with great respect and understanding. He and his team offered a great price and provided answers to every question we had. Thank you!

Lcrane

18 de feb. de 2015

I purchased my very first brand new vehicle from Criswell Honda over the weekend. I'm thrilled with the Honda CRV and had a wonderful experience with both my salesman, Aavo Vosonurm and my finance guy, Andy Russo. They are both stand-up guys who looked out for me and provided wonderful customer service. The only complaint I have was in the detailing. There was sticker residue left on my windshield and a few dirt marks that were overlooked in the detailing process of my new vehicle. These small yet significant items rendered only a fair review of the work quality of the detailing. Overall I had a good experience and would recommend the dealership to friends in the market for a new vehicle.

Trey Pastirik

16 de feb. de 2015

Mr. Muhtaseb just didn't sell us a car he helped us pick a car that would keep my family safe while on the road. He helped us make a decision that worked within our budget and a vehicle that will be in our family for a long time. My family thanks you for your dedication and hard work. Mr. Muhtaseb is not just a salesman he is truly a geniune and an outstanding person and a friend.

Gary Skinner

16 de feb. de 2015

I've purchased many cars from Criswell and always walked away feeling that I got the best deal possible. They are friendly, knowledgeable, and know how to get a deal done. They have a large inventory and include a lot of extras that other dealers charge (a lot) for. The manager Esteban is a stand up guy, and they don't play games.My latest purchase was a Pilot and I worked with Mazen Muhtaseb. Mazen was extremely friendly and worked hard to get to the right deal on the right car. I was very focused on the numbers and while Mazen understood, he also made sure that I was getting the car I wanted. He got me the deal I wanted on an EX-L when I thought I might need to settle for an EX.Criswell is a top notch dealer, employing quality sales people, and offering exceptional value. Yes, it's still car sales, but they do it with courtesy and respect. Criswell has always been my first and last stop for Honda.

cksjorup

11 de feb. de 2015

After talking and working with Sue Folsom, I was pleasantly surprised by the Criswell Honda team. I initially had an issue with a certified used 2007 Hyundai Accent in which the check engine light came on just 2 weeks after having purchased the vehicle from Criswell Honda. When I originally called no one seemed to know whether the repair would be covered or what to do. However, Sue Folsom took the time to respond to my review personally and organize a date that worked for me to bring the car in for repair. She even provided me with a free rental car on the day of the repair so I was able to run my errands for the day while the repair took place. Sue Folsom and the Criswell Honda service team are true assets to this dealership, they bring a level of accountability and professionalism that I had not before experienced from an auto dealership. I would recommend their services to others. I am truly appreciative of their time and efforts!

Dan

6 de feb. de 2015

Criswell Honda as always, was great in terms of customer service. Right from the time I called to the point where the service was done, my experience was awesome.

jjgalvez

5 de feb. de 2015

Victor Castro was a wonderful person to work with, he did not give me the "hard sell" explained everything and worked hard to get the the price I wanted!

Dnoble

3 de feb. de 2015

I admit that the worst pet about buying a car is the whole experience. Not this time. Dominique Vattuone went above and beyond any salesperson I have ever encountered. If I ever need another car. I will come back to Criswell Honda and see Dominique!

gledee

3 de feb. de 2015

The CR TrueCar pricing was a fantastic savings for us. More important was our interaction with Criswell's senior sales consultant, Victor Castro. The guidance and recommendations which he provided was invaluable and his personality and knowledge of the trade was infectious. There was absolutely no pressure but, needless to say, we left the dealership with a new car. I would be remiss in not mentioning the business manager, Jessica Baum who guided us through the closing. Her expertise, guidance, and friendliness was outstanding. Criswell, because our interaction with these particular staff, has convinced us that we will be back in the future.

Gavin

3 de feb. de 2015

I had a great experience. They got me the vehicle I wanted and I was in and out on a Friday evening. Dominique is a up front and down to Earth.

beatrice1603

1 de feb. de 2015

No dragged out bargaining or double talk. Straight to the point and fast (well, for buying a car). No hidden charges. Eric Konan was a great salesman to work with. He treated us wonderful and was very responsive via phone and email. And the finance manager, Krystie Zhang, was the most helpful person I've ever dealt with at any car dealership! She found us a lower interest rate, made all the sales and payment information easy to understand, and even taught us a few new things about how credit scores work. We will DEFINTELY be coming back to Criswell for our next car!

Meganvt01

31 de ene. de 2015

Sezgin negotiated all the terms with me prior to my visit and made sure the transaction was seamless. Everyone at the dealership was incredibly friendly. I can't say enough about how wonderful my experience was. I highly recommend Sezgin and this dealership

datoejama

30 de ene. de 2015

This is the second time I have leased a car from this dealership. Both of the people I worked with Kevin Ferguson and Luis Patino were very helpful and provided great customer service. From the time I stepped in the door Kevin explained the process to me and provided me with assurances that he would work his hardest to get me the best deal possible. He answered any questions I had and I went from simply coming in to see what my options are with turning in my lease to agreeing to sign up for an other lease. When I took the car out for a test drive it was hassle free. After the Test drive Luis Patino helped us get down to the detailed financing terms that we were interested in meeting and provided us hands on approach to making sure we were comfortable with our experience so far. Finally, Jim Walker in finance was able to explain and walk us through the terms of the lease very clearing including highlighting several changes to the lease agreement that was new from the last time we leased a car from Honda. Overall and very positive buying experience and I would certainly recommend this staff to anyone looking to purchase a car.

ejimenez1202

30 de ene. de 2015

Thank you Esteban andd Dominique for hel me out with my two cars I lease in December & January. Esteban you are a great GM and willing to help people thank you very much for your time and the good people you have working with you.

Ankita

29 de ene. de 2015

We met with Dominique on Saturday and bought the honda crv by Monday evening. It was a great experience, we shopped around a bit but he gave us the best deal and stuck to his word. Very nice person and we had a great experience. This is our second car from Criswell Honda, very satisfied. Jim was great too, from the finance department. Thanks.

molardoc

28 de ene. de 2015

Excellent customer service, only dealership from trucar which emailed the certificate and honored the price which was $2000 below the others. The purchase experience was relatively quick ( under 2 hrs ),hassle-free and no pressure to buy dealer add-ons. It was a pleasure to work with Walter, the sales manager Dominique the sales rep and Jim in the finance department. As with any major purchase, do the research and comparsions but at least give them a call.

review

27 de ene. de 2015

The experience was enjoyable. We were very happy with our salesman, Victor Castro, his boss Walter O'Rourke, and Andy Russo. The process was quick and efficient. We look forward to continuing our relationship with the Criswell family.Thanks, to all.Nick Kalcounos

jwwdc1

26 de ene. de 2015

Victor contacted me almost immediately after I posted for a quote online. They had the exact car I wanted in stock and they had the lowest price. I took a test drive and Victor spent a lot of time explaining the options and how to use the electronics. After the test drive and tour of the facility, there was no high pressure sales pitch for dealer-added options. Victor was very friendly and knowledgeable. Jessica took care of the finance. She was extremely efficient and friendly. Finally, Victor made sure the electronics were correctly configured with my iPhone and he showed me how to make calls hands-free using voice commands and some additional features. The whole experience was a pleasure and I will definitely go back when I'm ready to buy again.

pcindc

25 de ene. de 2015

I have been working with Angie in the service department for several years and she is outstanding. I traded-in my 10 y/o Odyssey and worked with Yanet who was just as good and would highly recommend her if you are looking for a new car. She is very easy to deal with and made the sales process simple and straight forward.The final part of the process was the finance which took more than 2 hours to complete. While once i started the process it went quickly there seemed no reason for the tremendous delay. Also, pay very close attention to warranty process as the "basic"package is actually not, it is an extended coverage package that cost you more than 80 extra a month in finance charges and if you don't want it, you must make sure you read the fine print or it is just added on. Overall I am a big fan of Criswell Honda and will continue to service my car there.

Germantowners

23 de ene. de 2015

We purchased a Honda CR-V from Criswell, Germantown and had an excellent experience. Mazen - the salesperson was patient, courteous, friendly, explained everything in detail, followed-up and was amazing to work with. Jessica Baum who helped us with the financial part was also great. She also answered our questions and worked with us as we were planning to buy on a short time frame. Overall, it was an extremely pleasant experience and we would certainly go back if we need another Honda.

cbeskid5

22 de ene. de 2015

Eric called me five minutes after looking at a posting of the car online. He was flexible in setting up a time for me to come see the car and test drive it. That same day, I had several other cars I was interested in and Eric was wonderful. He didn't pressure me into anything and encouraged me to let him know if I would still be interested in the car because there were other people interested. I called back a few hours later and he was extremely helpful throughout the whole purchasing process and made everything feel comfortable. It was one of the most painless car buying experiences I have ever been a part of.

liebjef

18 de ene. de 2015

Dominique was friendly and very helpful. He answered all of our questions, didn't pressure me to buy the car, and walked us through the whole process. This was a great experience.

sc

18 de ene. de 2015

It was a good experience for me and my wife. For the first time car buying was pleasant! we bought Honda Civic 2015.Mr. Kevin Ferguson was courteous. We are long time Criswell customers. We will buy our next car here and recommend to our friends

Juan

15 de ene. de 2015

This review applies specifically to the negotiation process for the MSRP of the vehicle. The first day I came in, I was greeted by a very cordial and respectful salesman. We sat down to speak about prices. Went back and forth about what I wanted/didn't want on my car and ultimately received a final offer from him. I told him I would go home and think about it, but that I would come back and look for him the next day and tell him my decision. I come back the next day, and to my surprise, I was told at first that the salesman that had helped me the day before wasn't working there any more. They then proceeded to assigning me a new salesman. I told him the final price that was given to me the day before, and he stated that the salesman had been possibly fired because he gave me that deal and that they could not hold that price any more. I tried to be understanding, but it took me almost two hours to get the price back anywhere near what they had said the day before. This was after I offered my current car as a trade in and got a special discount as a college student. As the negotiations proceeded, the salesman at different points attacked my integrity. He would state things like, "you don't trust anyone do you" and "you seem to have a hard time trusting people" as well as other comments meant to highlight the fact that I was skeptical about the way they had changed the price on me as well as the salesman. I thought this might be the end of my struggle buying the car, but it wasn't. At this point, you might be wondering why I didn't just walk out and buy the car somewhere else? Reason being, I had planned a trip to the Poconos that weekend and urgently needed a car given I did not believe my current car would allow me to get there. The hotel was payed, the next day was New Year's and after so much time invested, I felt like I needed to close the deal-- and that's what I did. The finance department was excellent, but at this point you could feel the anger and frustration boiling up inside my salesman for keeping him there so long. Ultimately, he did not adequately show me how to even use certain features in the car, rushed me to get out of the lot, and even though he previously said the manager would have prepared a token of gratitude for my purchase, did not follow up with his word. What stuck with me the most was the fact that when I asked him if I could take a picture of the car I was trading in, given this was my first car and had it all throughout college, he bluntly said "do whatever ____ you want... I'm moving it anyways". Oh, and I almost forgot, part of the deal signed also mentioned they would call me to install the rails and cross bars for my CRV. It's been almost three weeks, and I have not received word about it. When I e-mailed them, my salesman stated they were out of stock and doubted they would have some any time soon... Do not go to this dealership if you wish to buy a car. I guess, to not be so vague, be very careful of their sales tactics as well as your salesman.

Mwilliams

12 de ene. de 2015

Over the years my husband and I have purchased many vehicles. But our experience with Criswell Honda and working with Eric Konan has by far been our best! From the moment I arrived at Criswell Honda, I was warmly greeted and directed to Eric Konan who could assist me with a pre-owned 2010 Honda CRV that I had seen online. Eric was very knowledgeable and professional and took the time to explain details about the vehicle and any questions that I had. Because my husband was unable to come with me at that time, Eric Konan made himself available to show the car to him later that evening. I would definitely recommend his services and Criswell Honda to my friends and family. Great Job! Will be back.

jackie

8 de ene. de 2015

Everything was excellent from the moment I was greeded by Mazen he was very knowledgeableand answered all my questionshe was very professional. and Victor in finance, great experience tooI would recomend Criswell Honda to all my family and friends, I love my new 2014 Honda CRV

hannfanbus

7 de ene. de 2015

This was by far the best experience I have had with any Honda Dealership. I bought my CRV thru NIHFCU TruCarValue Plan and "WOW". Total Class Act! From the initial immediate courtesy contact from Victor Castro to the Dominique Vattoune assistance in purchasing the CRV and Jim Walker's closing the financial deal, there was little drama, much cooperation, no smoke, no mirrors and an overall excellent experience!

borden

7 de ene. de 2015

Excellent Overall Experience! I am very pleased with my car buying experience at Criswell. Luis Patino was an experienced, knowledgeable sales consultant who helped me find the car I was looking for. He was always available to answer questions and provided step by step guidance on how the technology works. Jessica Baum was very friendly, knowledgeable and super helpful with the financing process. This is my 5th Honda purchase and my first purchase from Criswell. I can say that Criswell has been the best dealership I've dealt with.

Naveen

4 de ene. de 2015

I want to compliment one of your excellent employees, Mazen Muhtaseb. He went to great lengths to help me when to buy my dream car by explaining all pros and cons of all cars in market, understanding my need etc. I have always received quality service at him in explaining deals and latest updates of each car model. Such service builds great working relationships. I will bring all my motor needs to the Criswell germentown.

crv

3 de ene. de 2015

We were thinking of downsizing our Odyssey to a CRV. One day my son & wife were passing by Criswell Honda at Germantown, MD. Just to check the price, they decided to stop by. For almost twenty years we are driving Accord, Odyssey & used to change the car on average every 3 years. We deal only with one dealer all the time. While my wife & son entered the Criswell building they were heartily greeted by sales person Mazen. He asked them for the reason of their visit. Then he explained in such a nice way the different features & options of the CRV. Both my wife & son were pleased by the courteousness & friendly behavior of Mazen. At home they explained all to me. Next day I went to Criswell with my wife. I found everything true about him: his customer service, friendliness and knowledge about the cars. It was a great experience doing business with Mazen, who worked hard for us to get a great deal for our new CRV 2015. I will recommend Mazen to all of my friends.

Terri

3 de ene. de 2015

Everyone was very helpful and courteous. Instructions regarding the car was detailed. The sales dealer was very patient. The staff stayed after hours in order to complete the sale.

sbtmxkdla1

3 de ene. de 2015

i have taken a lot of time to observe cars and dealers and Criswell's Mazen Muhtaseb has been the best sales person that i met. Consider that he has worked in dealership for few months, he explains small details we requested and gives us great deal which i am very satisfied with the price. He was friend-like, and pro-like. If any of my friends or family need new Honda, i will highly recommend Mazen Muhtaseb to meet. Thanks.

ccc23

31 de dic. de 2014

It was a great experience doing business with Mazen, who worked hard for us to get a great deal for an Odyssey. I highly recommend him.

eryeal

31 de dic. de 2014

Worst attempted buying experience of my life, and I've purchased at least 10 vehicles. How this dealership survives is beyond me. Salesperson lied to get us in the door, stating they could get a particular model and color. Went through all the paperwork, only to be told at the VERY end, after 2+ hours, that they may not be able to get that one and to go back home and wait for a call. Called back and was given a horribly made up excuse why they couldn't get the vehicle. Wondered why the salesperson was trying to talk us into something different the entire time - well, that's because they didn't even have what he told us. Was told I'd get a call back by a manager - as expected, never happened. Tried to call to speak to a sales manager, went into voicemail every time. What an absolutely horrible, dishonest experience.

criswell

31 de dic. de 2014

Good job! Professional dealer! Dealer Mazen Muhteseb and finance manager Victor Azari with patience explain all circumstances of Honda cars, copair to other models and makes, so it was easy to do decision.

bryankhoa

30 de dic. de 2014

I have been in many dealerCriswell is the best.Mazen Muhtaseb was so nice and professional sale man. I will absolutely recomend him to my family and friends.

Navajam92

27 de dic. de 2014

It was a warm and welcome experience to buy my first car from Criswell Honda. I appreciated the great service I got from Eric Konan and Jessica Baum. I won't regret choosing them as my dealership and team.

Jess S

23 de dic. de 2014

We knew we wanted a new Honda, and Criswell was a great choice. Mazen respected our time and worked quickly so we could pick up our son at day care on time. We plan to use the service center for all our car maintenance, and so far we have had a great experience there. They installed some additional features on the car shortly after we purchased it, and helped fix a vibration issue we were having immediately. We love our new car!

jordank1980

22 de dic. de 2014

Yanet Lopez was a kind, professional, and knowledgeable saleswoman. She went out of her to way to make the buying experience an easy one for me and my family. I highly recommend her services! I wish that the finance department had been more upfront regarding rates and what was the lowest rate they could give me as I had to haggle this a bit. Overall though, Jim Walker was friendly and got the job done.

GradyRiggs

22 de dic. de 2014

I just leased a Honda Accord through Mr. Mazen Muhtaseb. Mazen was courteous, professional and a delight to work with. I got the car I wanted for the price I wanted. The entire experience, including finance, was efficient and pleasant, almost too smooth. I read all the previous reviews on Mazen, before contacting him they all proved to be spot on.

joe

21 de dic. de 2014

We used this dealership before back in 2011 and our salesman was Dominique Vattuone, he is a very good salesman and a very nice person. He knows his cars and is an assest to Honda. The one thing we like about this dealership is that you don't feel pressure to buy and they are willing to come down on the price of the car. Thank you for a good car buying experience.

jacob thomas

21 de dic. de 2014

I WOULD EXPRESS MY SINCERE THANKS TO Mr MAZEN MUHTASEB FOR HIS GREAT EFFORTS IN GIVING US A GOOD DEAL IN THE PURCHASE OF A 2015 HONDA PILOT BY MEDIATING WITH THE MANAGER AND THE CUSTOMER FOR A REASONABLE PRICE. MOREOVER THE PROCESS OF ALL THE TRANSACTIONS WAS SO QUICK . THANKS TO CRRISSWELL HONDA FOR THEIR SERVICES RENDERED TO US. MAY GOD BLESS THE MANAGER AND EMPLOYES OF CRISSWELL HONDA AND A HAPPY NEW YEAR.

James perry

21 de dic. de 2014

I have recently leased a CRV with Kevin, he's a rare find in the car industry. Its amazing how attentive he had been. He found everything that I wanted in a vehicle. My husband and I are ore than pleased.

Flumine1

20 de dic. de 2014

The process was quick and easy. I walked in there they had exactly what I needed and they made me the best offer on my new Honda Crv. Dominique and Jim make buying a new car a really great experience. They treat you like family!! Thank you Chriswell Honda!

aetebari

19 de dic. de 2014

Criswell Honda was honest, helpful, no hassle, and sold me a great car at a great price. Willys was very helpful and knew my price point and got me in the car I wanted. You will have a good, no pressure experience with Criswell Honda.

jcsharlin

17 de dic. de 2014

Mazen Muhtaseb was awesome to work with. He was patient and he also made sure I got the best deal I could get. Jim Walker explained everything throughly and let me make up my own mind on what I wanted. I would definitely be back to buy a car from them again.

melycruz

16 de dic. de 2014

Victor Castro is your go-to-guy for a non-pressure and informative car shopping experience, which is exactly what I was looking for when purchasing my first car! Extremely informative, patient, and answered all of my questions and concerns. He gave me various options that fit within my budget and helped me select a car that I was completely satisfied with. We was available on his cell and via email throughout the entire process. To top it off, a week after I drove off in my new 2014 Accord, I received a pleasant Thank You card and balloon for my purchase. I appreciate his consideration and dedication to quality customer service. Thank you, Victor!

ferminasir

16 de dic. de 2014

Mazen was awesome to work with! He walked me through the entire process and even took the time to show me the ropes with the new vehicle.

pyan05

14 de dic. de 2014

Mazen Muhtaseb was great to work with. He is a nice and sweet person, wouldn't make you feel uncomfortable during the negotiation process. He is also very patient and can help go through every detail of the vehicle.Andy from financing dept was also very helpful and considerate.Would highly recommend Criswell Honda to anyone who wants a Honda!

kevin.zepeda.75

13 de dic. de 2014

Luis Patino is a great salesman, so understanding and friendly! I am very happy with my new Honda Civic Si. I look forward to purchasing another car from him in the future.

Ecmagee17

13 de dic. de 2014

Victor Castro made my experience easier then I expected buying my first car on my own. He helped me pick out the car I am in love with and so happy to be driving

Denise Purcell Smith

11 de dic. de 2014

Sam, Yanet & Walter made my experience at Criswell Honda pleasant and wonderful. The finance part with Jim Walker was great as well. I'm very happy with my Honda Pilot!! Would recommend Criswell Honda to anyone!!

Debra Scheinberg

7 de dic. de 2014

My husband and I traded in a Pilot for a new one this weekend and we were very impressed with Brandon's customer service. He was very pleasant during the negotiator phase and very mindful of our time limitations. Brandon even delivered our new car and the papers we needed to sign to our home. We will definitely work with Brandon and Criswell again.

awypijewski

6 de dic. de 2014

Ken Crenshaw made my first car buying outing a wonderful experience. He was very personable and down to earth. Everyone at Criswell was very helpful.

janice jones

6 de dic. de 2014

A formidable task for me: the purchase of a car. Sam took the sting out of it! . Even though I'm sure I missed ways to bring the price down, I was happy with Sam's helpfulness and general bright spirit. It's easy to trust someone who reminds you of your grandson! And Victor was so efficient and pleasant. Depreciation of cars is wild.....500 $ for my faithful civic hybrid was sad!

Lai Huynh

6 de dic. de 2014

I am taking the time to write this review for Mr. Mazen Muhtaseb at Criswell Honda in Germantown because I had such a great car buying experience with him and his management team. Mr. Mazen Muhtaseb treated us with the utmost respect and professionalism. Mr. Mazen Muhtaseb listened to our needs and answered all of our questions. He helped us through the entire purchasing process. In addition, Mr. Jim Walker in Finance did a wonderful job explaining the warranty programs with us, and he took personal interest in my needs and answered all of my questions. We'd definitely recommend Mr. Mazen Muhtaseb and his team to our friends and the people we know.

ebony.siobhan.hall

3 de dic. de 2014

I took my car on 12/2/2014 for an interior detail to Criswell Honda. All of the staff was extremely friendly and accomodating. I was greeted with a smile, and as I waited on my vehicle to be completely I was periodically checked on by different staff members , particularly Warren Jacobs, to ensure that I was alright. When my vehicle was completed, the interior was immaculate. I have had detailing done before, but never has it been done so well. My car looked like new. I will definitely bring my vehicle back to Criswell Honda in the future for my vehicles needs.

danaginsburg

3 de dic. de 2014

I'm taking the time to write this review for Criswell Honda because I had such a pleasant car buying experience this week. Using the USAA car buying program, I was able to go to Criswell and I was treated with the utmost respect. Each member of the team was attentive to my needs and answered all of my questions. Dominique Vattuone helped me through the entire process helping me select the perfect Odyssey for my family. The dealer was able to transfer my tags and title so I didn't have to go to the DMV. I'd definitely recommend Dominque and his team. In addition, Jessica Baum in Finance did a wonderful job explaining warranty programs with me and she took personal interest in my needs and answered all of my questions.

alicia bokser

2 de dic. de 2014

Excellent Human and business relationship . I feel comfortable. Never pushed to make the transaction. I trade my Honda Civi 2008 and get a new 2015 .

Timofey Nevolin

1 de dic. de 2014

Thanks to Warren Jacobs and Dela Korto who helped me out with my repair.Warren Jacobs explained options I had very clearly so I could make an educated choice.They communicated nicely, listened to my concerns, tried to work things out to my satisfaction.I would recommend this dealership to my friends.

shudak01

1 de dic. de 2014

Foster Gambrell assisted us with the lease of a Jeep Wrangler. He was very helpful and willing to run different options for purchasing a vehicle and leasing a vehicle. I really appreciate his assistance and help in deciding what option best suit us. Prior to signing the lease, we visited other dealers in the area including Lindsay Jeep in Manassas and Darcars in Rockville and Criswell gave us the best rate. I highly recommend Criswell.

Jim Allison

30 de nov. de 2014

I took my truck (Toyota Sienna) in for an oil change service and they did a complete check of the vehicle including brake wear, tire wear and condition of the vehicle. They even took the vehicle to Toyota service to check on any uncompleted recall service. Warren Jacobs, Service Director, and Sam Garga and Cuong Nhan, service personnel were all very pleasant and willing to do anything to make my visit satisfactory.I would Highly recommend Criswell Honda for any service necessary.

jlbuchanan

29 de nov. de 2014

We recently purchased a 2014 Honda CRV from Criswell Honda. Victor Castro (Sales Rep) and Andy Russo (finance) made the experience of buy a car the best we had ever experienced. We had talked to or been to 4 other dealerships before finalizing with Criswell Honda. They were professional, friendly, detailed, communicated openly, and were not pushy making us feel very comfortable throughout the purchasing process. I would definitely go back to Criswell and specifically Victor and Andy to purchase our next car.

mya4

28 de nov. de 2014

Criswell had the best selection of the Honda CR-V -- colors and trim levels as well as price points. We purchased a 2014 CR-V EX-L. Dominique is an exceptional salesperson -- friendly, a good listener, respectful, organized and thorough. He went over every single operational aspect of the SUV methodically. He was patient with our questions and concerns. Taking a test drive with him was relaxing and informative. Andy Russo in finances was equally amenable. He was quick and efficient about explaining the buying details and finalizing the transaction. Both Dominique and Andy provided excellent customer service.

Pam Bruce-Staskal

27 de nov. de 2014

Time is precious and I hate haggling over price only to feel like I could have gotten a better deal. At Criswell, we met with John Hicks promptly upon walking in. We told him what we wanted and that we didn't want to play games. We asked for his best price first and told him we'd shop around. We were given a good price that was lower than we expected based on our research. After some more research, we requested a quote on a slightly different vehicle over the phone and he came back with another good price immediately. We bought the second vehicle within hours. They took our trade and Andy made quick time with the paperwork, even transferred my plates to the new vehicle, saving me a trip to the DMV. We walked out with a new vehicle and nothing to do but alert our insurance. In short, Criswell respected our time, words, and intelligence. This should be standard, but it's not as evidenced by another dealer who would not give us a quote online or over the phone, even on a specific vehicle they had in inventory. They made us go into the dealership only to tell us they wouldn't give us a quote unless we shared our Criswell quote with them. We refused, thinking we were calling their bluff, but it was no bluff. We walked out without a quote. Criswell knows how to treat people and do business. I recommend them highly.

Aizkalns

22 de nov. de 2014

I recently purchased a 2015 Honda CR-V from Criswell and my buying experience was better than expected. My salesman Mazen Muhtaseb was friendly, very responsive, professional and a pleasure to work with. I would highly recommend Mazen and Criswell Honda.

Shelly G.

18 de nov. de 2014

They gave a good deal, we love the Honda Civic Hybrid, and everyone was great to work with. I would recommend the dealership. Go buy a car from them. --Posted as a service per authority of business, review written by customer.

rezaghotbi

17 de nov. de 2014

We were really satisfied by the service that they provided for us. They spent time to meet our needs properly and they worked fast and exact.

Catherine Jellison

13 de nov. de 2014

I bought a 2015 Honda Fit from Criswell, and my salesman Mazen Muhtaseb was very responsive, friendly, and great to work with. I would highly recommend Mazen and Criswell Honda to anyone looking for a car.

Ebony Lea

10 de nov. de 2014

I drove all the way from Washington, DC to purchase my vehicle and I love it! I have ZERO complaints. I was in great hands with Jessica and Dominique. I'm looking forward to working with them for an additional car in the near future.

Sara Stradley

8 de nov. de 2014

We are very happy with the 2015 Odyssey (smokey topaz) we purchased and with our experience with Mazen Muhtaseb (sales) and Victor Azari (finance). Mazen was very friendly and easy to work with. Victor was efficient and made the loan process low pressure. I would recommend this dealership.

alrh

6 de nov. de 2014

Victor Castro was great. He has helped us with several leases before. Very easy to work with, friendly, helpful, low pressure, accommodating. Jessica in finance was awesome - informative, helpful, quick, and knowledgeable. Would definitely go back and would recommend to others.

bobhondaowner

5 de nov. de 2014

They gave a good deal, we love the Honda Civic Hybrid, and everyone was great to work with. I would recommend the dealership. Go buy a car from them.

californiadawn

4 de nov. de 2014

I began bringing my Honda to Criswell Honda for service when I moved into the Washington D.C. area about a year ago.The service at this place is outstanding. The employees are friendly and helpful. And their service prices are really reasonable as well. Not to mention that the client waiting area is really pleasant and easy to wait in (love the free coffee!)I could take my Honda to a Honda dealer that is only 5 minutes away from my home, but I drive to Germantown to Criswell for a reason, and that reason is consistent service excellence.

Mrjak

1 de nov. de 2014

We drove from Virginia to Germantown to buy the 2015 CR-V because we trusted Dominque Vattuone to find the car we wanted and to give us a good buying experience. Our son, Mark, had recommended the Dealership since he bought two 2013 CR-Vs one year ago. It is a 45 mile drive for us, but it was worth it.

Alex Bechutsky

31 de oct. de 2014

An experience was better than expected. Smooth. Very smooth. Friendly people. Good price. Mazen Muhtaseb is nice person. He knows what he is doing. Everybody who was involved are pleasenot and experienced.thanks Honda.

kevin.mccarthy.3591

31 de oct. de 2014

I bought my first new car from Dominique at Criswell, and it was a great experience. He was extremely helpful and knowledgeable, and hardly any reason to haggle as he gave me a good fair offer on the car I wanted. Afterwhich Jessica in finance, with a very big smile and happy demeanor, helped me understand my options and warranties. If you ask me where to get a new car, this is the place I would send you. Thank you Dominique, Jessica and the rest of the Criswell Family.

mindysk32

29 de oct. de 2014

I recently bought a car a Criswell Honda and was happy w/the price I received. I haggled w/them for quite sometime and was able to get something I could afford. I worked w/Thomas for the actual purchase. He was a nice guy and friendly enough. Although I didn't feel like he really cared about me, just my sale. He also kept my keys for the duration of my stay. This may be a Criswell thing but I was very dissasified that my keys were held hostage. We asked for them on more than 1 occasion, and didn't receive them and had to hunt him down to get them back. Jessica in finance was wonderful. She was so kind and truly cared about me, and was even able to lower my monthly payment further than what the salesman did. Overall my experience was good - although I don't know if I'd have Thomas again.

woman7666

26 de oct. de 2014

Mazen Muhtaseb.He is very good salesperson. His euthusiam impressed me cry much. He always has positive attitude. He is attentive to customer. Pay attention to details.

cjop25

25 de oct. de 2014

I've been to other car dealerships and they disappointed me, the way I have been treated hasn't been the best to be honest but a friend recommended me to this car dealership and i don't regret my visit!!!! Traded my 2014 civic for a 2014 Accord Touting and i'm loving it. Definitely best customer service experience i have ever had. Thumbs up for Dominique!!!!

Alik Bisk

24 de oct. de 2014

I was looking for Honda Odyssey and used Edmunds.com to get the best price for the particular model I wanted. Immediately I was contacted by a sales rep, Luis Patino, who set up an appointment, had my car ready when I came in for a test drive, was courteous and professional every step of the way. the dealership honored the certificate I got from Edmunds.com, and Luis went even farther, helping me to select the right accessories and negotiate the final price. He even called my insurance company with all the necesaryI'm very thankful to him. The finance guy, Mahaman Kolo, was also great, taking time to answer all of my questions regarding the available purchasing/financing options and explain extended optional warranties available, helping me to make the right decision.

raghu gajendula

24 de oct. de 2014

I really liked helping me buying a new car, Mazen did a amazing job. The service for buying a car and the service of taking care is everything excellent.

MaureenVandegrift

24 de oct. de 2014

My husband and I recently purchased a used Honda Pilot from Criswell Honda, and I can honestly say that it was our best car buying experience thus far! John Ruppert, Walter, Buster & Andy worked with us to find the best car & price for our family and budget. Thank you Criswell for providing us an awesome Sales & Finance Team! We will definitely recommend Criswell to family & friends, and will continue to service our Honda Odyssey & Pilot at your state of the art Service Department. Thank you! Brian & Maureen Vandegrift

HappyHonda2014

21 de oct. de 2014

Salesman did great job explaining the vehicle and made the buying experience exceptional and the finance representative showed concern regarding best financing options for me.

pabloro

21 de oct. de 2014

First time arranging a leasing contrast instead of buying the vehicle. Very much satisfied with my experience and deal I got at Criswell. Congratulations to John Hicks, Brandon Shaffer and Andy Russo, they represented with excellence the great Criswell team!!!!

eskyles

18 de oct. de 2014

Love my experience at Criswell buying a Honda Sport on 9/25/2014. My salesman, Kenneth Crenshaw, was patient, knowledgeable, and the consummate professional. It took 1.5 hrs to walk out with my dream car. Exceptional service from sales to finance. Five Stars, Criswell! I'm a lifetime customer.

Jackson T.

15 de oct. de 2014

We recently Leased a Honda Accord from Kevin. He is a true professional and very pleasant to deal with. If you want a pleasant car buying experience I would not think twice and go to Criswell and see Kevin. --Posted as a service per authority of business, review written by customer.

husozan

13 de oct. de 2014

We recently Leased a Honda Accord from Kevin. He is a true professional and very pleasant to deal with. If you want a pleasant car buying experience I would not think twice and go to Criswell and see Kevin.

gianni.vazzana

12 de oct. de 2014

I had an amazing experience at Criswell Honda. I worked with Victor Castro who was a fantastic salesmen and person.He was not pushy at all, offered geniune advice and concern to ensure I left happy with what I wanted and could afford.I would definitly reccomend anyone looking for a Honda to come see Victor.

gvinogradov

9 de oct. de 2014

We recently bought a new Honda CR-V from Criswell, and Mazen patiently worked with us over three days that it took to decide on the car, negotiate the price, and work through all formalities. He guided us through picking a car and configuration that best suits the needs of our family. He was also very meticulous in covering all features that the car has to offer and providing answers to all of our questions.

gtownmacleod

8 de oct. de 2014

Best experience ever buying a new car! Kevin Ferguson was knowledgeable, efficient and patient as I made decisions on model and color of my CRV. Internet responses were prompt and final paperwork was streamlined. Very satisfied.

oamoa

5 de oct. de 2014

During my search for a 2014 Honda Accord, I visited several Honda dealerships in Virginia and Maryland. Compared to the many dealerships we visited, Chriswell Honda really stuck out as having the friendliest salesmen. In particular the salesman that helped us, Dominique, made the experience very pleasant. He did not make us feel pressured at all and he was extremely patient. In the end, we ended up purchasing our Honda Accord there! I highly recommend this location.

Dendo

5 de oct. de 2014

Salesman Eric Konan was very good. He was attentive without being overbearing. He answered our text messages on a Sunday night, well beyond what I would expect. He was very polite and listened to our concerns. It was nice to have zero hassles while buying a car! Eric manager was also very good and direct to deal with. Andy Russo was also very efficient. HIGHLY RECOMMENDED!

Freelander7

4 de oct. de 2014

Dominique is the Eagle Scout of Car Sales. Is is helpful, knows the product and is a genuine nice guy. I looked a several cars and he never failed in his attention to me, the customer. All questions were answered and additional information he thought helpful was given. I received a good price for my trade-in and a great price on a 2014 Civic EX-L (my final decision after looking at a few cars and driving a couple of them). Jim gave me a new respect for the "finance guy". He is very personable and made the "time in the pit" enjoyable. Everything was explained fully, options were explored and we even talked about golf. Great job, Jim.Sam is the serviceman to go to. He explained various options on tires for my wife's CR-V and gave me a price I could not refuse. Like Dominique and Jim, Sam is one of those guys that make you feel like a friend.There is no need to look further for a dealership.

mhreed

2 de oct. de 2014

I had a first-rate experience buying a Honda Accord from Criswell Honda. Walter O-Rourke quickly got to a great price within my budget. John Hicks showed me all the features of the car without sounding like a stereotypical used-car salesman. I really appreciated his down-to-earth attitude as I was nervous buying my first car. Jessica Baum clearly explained my financing options and went out of her way to sell a warranty catered to me. They showed tremendous patience when my insurance took longer than expected, and stayed hours after the dealership closed to finish the deal. John even waited for me to finish financing to help me connect my phone to the car. I would definitely recommend Criswell if I hear a friend is in the market for a new car.

WCHS

28 de sep. de 2014

Kevin Ferguson went above and beyond on working with my wife and myself. He spent an enormous amount of time making sure my wife had the vehicle she wanted. Kevin surely knows what customer service means by his actions. Extremely knowledgeable of all makes of vehicles. Kevin has a client for life with myself and my wife. It is not just another sale with him, it is a sincere want to help the customer make the right decision. Great person at a great dealership!

zwgeng

27 de sep. de 2014

I'm very glad with the purchase experience. The sales person (Victor Castro) explained to me very well about the vehicle. He cares about me, answered all my questions.

zdhao

26 de sep. de 2014

Thank you again Kevin and Andy for the great professional service you provided to us. You can be sure that if we have any friends looking to buy cars in the future, we will recommend you to them.

roadie7

26 de sep. de 2014

Brandon and Ken were excellent; the model salespople. They listened and respected my wishes when discussing accessories. They clearly gave me the pros and cons during the discussion. Brandan clearly explained the car's operation before we left the lot. Ken and Brandon made buying a wonderful experience and painless. Contrary to their approach I disliked Mr. Obeng's pushiness after I refused an accessory. I understand he was trying to get past "no" (I've been in sales for 17 years so I get it) but I'm not suffereing from Alhzeimer's and fully understood the conversation. I was not upset just mildly annoyed with him. I would definately recommend your dealership, Brandon and Ken to my friends.I look foward to a long and productive relationship.S.H. Chasin, Ph.D.

msd528

26 de sep. de 2014

Want to give a big thanks to Luis Patino and Andy Russo for such great service. New car buying can be stressful, especially as a first time buyer, but you made the process absolutely wonderful! I HIGHLY recommend this dealership!! Thanks again for a GREAT experience

amistry

25 de sep. de 2014

I find that going to dealerships are similar to visiting a proctologist,...it's uncomfortable. I took my Honda Ody 08 with 116k in for a Timing belt and tentionor services and i thought the dealer would pull me aside and tell me how I need to do five more things and upsell. I was pleasantly surprised, they had a timing belt special for $699 and tentionor plus oil/tire/check service cost me less than $1k.... this guy Sam, he is new to service department was on top of it from the time I called and made appointment to the time I picked up the car, different from previous visits. And he did not try any upsell techniques. I must say this visit was just a regular check up visit at the doctor....not bad at all. Thanks Sam.

Michael Allnutt

22 de sep. de 2014

The last time I had my CRV in for service at Criswell Honda they thought it could be time for the rear disc pads to be replaced at the next maintenance appointment. When I brought my car in today for that service, Sam the Service Advisor took good care of me and wrote up the service order and promptly got my car in. The Technician who was tasked with the repair examined the rear pads and calculated there was enough pad to last another 3 to 4 oil changes before replacement was required. He alerted Sam and he relayed the Tech's information to me. Sam said that they could perform the the work but he felt this was not necessary and that they wanted to be fair with me.I was very pleased and impressed with Criswell's Honda service department.Kudos to Sam and the Technician!

garudisill

22 de sep. de 2014

Criswell has once again gotten our business after much searching. We highly recommend them and especially Gabriel Jackson and the sales manager who we felt worked to get us the best car for us and the best pricing.

George T.

22 de sep. de 2014

Criswell has once again gotten our business after much searching. We highly recommend them and especially Gabriel Jackson and the sales manager who we felt worked to get us the best car for us and the best pricing. --Posted as a service per authority of business, review written by customer.

wbreslyn

20 de sep. de 2014

Dominique walked us through the process and were were able to get the exact car for the exact price we wanted. Very smooth experience. I would buy from this dealership again.

tara.murayama

18 de sep. de 2014

Yanet Lopez was patient and listened to our concerns. We really felt she was looking after our best interests and working to give us the best price. Her customer service and follow-up was excellent. I was impressed that after my sale was complete she stayed after the dealership closed to help me pair my phone with my new car and explain all the car features. She wasn't rushed or hurried and took her time to make sure she answered all my questions. I would highly recommend working with Yanet.

thirdbassist

18 de sep. de 2014

I was the proud owner of a 2006 Honda Ridgeline RTS for nearly 9 years until an offer I couldn't refuse prompted me to sell it. I decided I would get the 2014 Honda Ridgeline SE (Special Edition) to replace it since the other competitors were too big, too small or too expensive, and also because I knew how dependable the Ridgeline was.I requested an internet price, and Mazen responded with a rock bottom price slightly lower than other Honda dealers (including the one I bought the 06 from). When I showed up to check out the truck (and Criswell as they were new to me), Mazen welcomed me warmly. He admitted he was new and didn't know the Ridgeline overly well, so he let me take the lead, but also followed up instantly on any questions I had (I can't admit to knowing everything about the SE or a 2014 model). He was methodical, patient and eager to please, and he was able to get some accessories included and knock off a little bit more to reach a final deal. Mazen took the time to introduce me to the key individuals in finance, service, and parts, and really made me feel at home. I was his 2nd sale ever, and first vehicle delivery, but he seemed like a pro. I've purchased many new and used cars from dealers, and I can say that Mazen is not the stereotypical dealer, takes your opinions and concerns to heart, and ensures he follows up on every question, concern, and issue. I would definitely recommend Mazen to any of my friends, family or the public.

sureshrsk

17 de sep. de 2014

I bought the car this month from Criswell Honda, German Town, MD and the sales man Luis Patino was very helpful in explaining the features of new CRV. He helped us to get better deal both in price and other accessories and followed it up till the end of the deal.Special Thanks to Luis Patino and Criswell Honda team. Suresh Ramasubramaniam

Rick curry

15 de sep. de 2014

Eric was the best, most gracious salesman and Jessica Baum was wonderful and extremely helpful with our financing and made our experience a pleasure. Buster was very helpful with our trade in. We appreciate the late hour they all stayed to assist us in our auto purchase. The kindness we received will not be forgotten when we purchase our next vehicle. We will recommend Criswell to all our friends and family.

steventevans

14 de sep. de 2014

I had a great service experience thanks to Rodney Evans, our car had some break issues, there was some noise coming from brakes. Rodney was great in resolving the issue, after adjusting the calipers a few times the noise was still coming out and he persisted until he found the problem and took the calipers apart, found the rust, grinded it down the rust, put it back together and it is now problem free. Thanks so much Rodney, i appreciate your thoroughness and attention to detail. :)

choquito60

11 de sep. de 2014

My husband and I went to Criswell Honda to get a new CRV . My husband did some research online and chose Criswell Honda after founding that the prices by the web were amazing. Criswell lived up to the hype. Our salesperson, Yanet Lopez was really great. We appreciated his friendly,

Nick

11 de sep. de 2014

Horrible experience, they will do anything to get u in a car. I bought a 99 BMW, 3 days later got a flat so I went to put the spare on and it didn't fit the car! The facilities were gross and I had nothing but problems with the car.

min5

10 de sep. de 2014

This is our second purchase from Criswell Honda in Germantown. We had a good first experience and have always been pleased with this dealership. We have referred friends and family also. Most recently, we had our 2005 Pilot in for Service when we saw a new CRV on the showroom floor. We ended up purchasing it! This dealership is hands-down top of the line with professionalism. Luis Patino is our salesman - he is so friendly, and absolutely wonderful! He worked very hard to meet our needs and came through for us. He is such a pleasure! Jessica Baum also was very professional and pleasant worked very hard to meet our needs - again she came through for us.. The service department is also always fantastic. Gary Graves is great. Everything from A-Z is wonderful about this dealership and the employees. Thank you!

Luvmyhondacivic7

10 de sep. de 2014

This is the second time making a car purchase at Criswell. I returned because my first experience went really well, so immediately decided to go back when I needed a different car. It was the second time I worked with Dominique and Esteban, and they did not fail to deliver again. They provide friendly customer service, knows the product well, and offer great deal with no added pressure. It was my first time working with Andy, in finance, and he was great. He presented all the options and did not push on the sale, which was great. I will definitely do business with Criswell again as they are customer service oriented and treat their repeat customers as first time customers.

gpark90

9 de sep. de 2014

My husband and I went to Criswell Honda to get a new Accord after many years of driving our old one. We did some research online and chose Criswell Honda after reading favorable reviews from other customers. Criswell lived up to the hype. Our salesperson, Luis Patino, was great. We appreciated his friendly, low-key style. It was a nice change compared to the glad-handing style we've seen at other dealerships. Luis was well informed about the cars and respectful of our wishes. He avoided pressuring us as we went through the lengthy decision-making involved in buying a car. Our financing person, Jessica Baum, was great, too. She was thorough and clear in explaining all of the numbers, and there were a lot of them! We appreciated her thoroughness in finding us a good loan rate. After we signed the papers, she followed up after the busy Labor Day weekend with a better financing rate for us.

always_luis

8 de sep. de 2014

We just purchased our first Brand New car (Honda Accord EX) for my wife after 41 years of marriage.The experience was VERY pleasant thanks to our random salesman pick that turned out to be Kevin Ferguson.He was very eager to understand what we were looking for, spent a couple of hours with us on the lot the first day narrowing down to two choice model/interior combinations but one was not available as such.Next day when we went to buy the second choice he surprised us with the car-color-interior my wife was longing for.The process lasted several hours with trade-in and financing and personal auto insurance coverage arrangements that had to be made. The whole experience was made a pleasant one with the help and guidance from Kevin. We want to express our thanks to him for that and to Victor Azari for his assistance with the financing part of the deal.

slebo3213

8 de sep. de 2014

We just purchased a 2014 Honda Accord from Kevin Ferguson at Criswell Honda. He was patient, knowledgeable, and considerate. Victor Azari was great on the finance end. Two thumbs up for both.

wpturn

7 de sep. de 2014

I went to Criswell's because I had a previous dealing with them in 2008. My salesman was Dominique Vattuone { then and now}. I expressed my desire to purchase a Honda SUV and he advised me of the one that would fit my needs. He was most professional and courteous and I am glad I trusted his experience because the vehicle is exactly what we hoped it would be. I would recommend him and Criswell's to anyone, and have to my own daughter. The dealership had a good inventory of vehicles and all of the staff we dealt with was knowledgeable and very helpful.

terps4life

4 de sep. de 2014

I recently leased a 2014 Honda accord and I can honestly say it was the best dealership I ever had. I worked with Luis Patino who was so attentive, kind and trustworthy. At no point did I feel I was being mislead or taken advantage of. He was extremely knowledgeable and helpful. I highly recommend him and I would certainly purchase my next car from him. I also want to commend Jessica Baum, she was very helpful and made the whole finance process seem like a breeze ( I have had bad experiences in the past)! She was extremely honest and forthcoming.Finally I would like to commend Esteban Mesa, the sales manager. He was extremely professional and assisted very much in all my requests along with Luis. Job well done. Again, I highly recommend this dealership and recommend Luis, Jessia and Esteban to anyone. Thanks for the joyful experience!

hermosillo

3 de sep. de 2014

Brett was so great to work with. Within minutes of meeting him you can tell he's a man of integrity. He was patient, courteous, and knowledgeable. He answered all our questions and never made us feel pressured to buy. We walked away with a new car and knowing we got the best price. We'll definitely be coming back to work with him again. Thanks Brett!

newcar20876

3 de sep. de 2014

Victor and Kevin were very pleasant to work with. Victor gave a great presentation on the features of the car I was interested in and was great about returning my calls. Kevin helped explain the rest of the car buying process in a way that helped a lot and made me feel comfortable.

BIDWICK

3 de sep. de 2014

VICTOR AND DOMINIQUE WERE VERY PATIENT WITH US IN THE PROCESS OF BUYING OUR CRV.THEY EXPLAINED EVERTHING ALONG THE WAY!!! WE LOVE THE CAR. THANKS FOR ALL YOUR HELP.

newdoc7

3 de sep. de 2014

Gabriel, from on the way in to leaving with our new CR-V, was incredible - very straightforward and an all-around great guy! I know that if any issue arises in the future, he will take care of it for me and make sure it gets done right. I have always been impressed with the Honda brand. This experience has not let me down.

ajaypatel21

2 de sep. de 2014

take to much time for accessories instillation.my accessories instillation is still pending . my accessories is only 1) all session Mat2) cargo try3) Wheel Locks

happy88

31 de ago. de 2014

The sales lady did a perfect job in getting me my new car. She spent lots of time with me and explained everything in detail. The sales price offered was great for a new car and I am satisfied with the services received.

DAigbogun

31 de ago. de 2014

I thank God for His favor in our car-leasing experience at Criswell Honda. Everyone was professional, yet friendly and honest. Luis is an excellent salesman with integrity and takes pride in his work. We can tell he has an excellent work ethic and really cares about meeting the needs of the customer. We could tell he was genuine in everything he showed to us and explained to us and that he wasn't one of those pushy salesmen. Jessica was also very patient with us and our children and even found a way to include a bonus in our package. The vehicle we have perfectly meets our needs as well as our standards and we drove away with positive feelings. And the kids got restless but they managed to have their fun too.

Derrick T.

29 de ago. de 2014

I had the best dealership experience I have had. He was friendly and honest. Previous dealerships and salesmen have made me uncomfortable and skeptical of almost everything they say. --Posted as a service per authority of business, review written by customer.

Olomega

28 de ago. de 2014

HiI really recommend the dealer and the sales consultant she is friendly and honest!!!Thanks for everything.I would really going to recommend friends to the dealer.Thank you!!!

folbel

26 de ago. de 2014

The salesman and the finance manager both did a perfect job in getting me my new car. The sales price was great and the salesman displayed great professionalism in getting the car ready for me on time. The sales price offered was great for a new car and the finance manager maximized every way possible to make the car affordable. Overall, I am satisfied with the services received.

Michael21702

20 de ago. de 2014

After haggling with other dealerships, I met Brandon Shaffer at Criswell Honda. He made everything very easy and simple and got straight to the chase on the price which made it a more enjoyable and pleasant experience. I would definitely recommend Brandon and Criswell Honda to anyone in the market to buy a new or used car.

Nele

19 de ago. de 2014

We worked with Victor Castro, who is a very knowledgable and pleasant sales man. He is not pushy at all, but succeeds with a positive attitude and knowledge. He and our finance person Victor Azari gave us the best deal possible and made this a very positive car buying experience.

Cbyrd28

15 de ago. de 2014

Kevin have the best dealership experience I have had. He was friendly and honest. Previous dealerships and salesmen have made me uncomfortable and skeptical of almost everything they say.

lhuggins

13 de ago. de 2014

Great experience, love my new Jeep, Armand was very patient while we hashed out details of our purchase. The manager was also very helpful. Top notch customer service.

mobilederek

9 de ago. de 2014

I had been looking for the 2015 Honda Fit EX in BLUE. Nobody had it and they kept trying to sell me on the ones they had instead. I found Kevin through edmunds because they had it. Unfortunately that one got sold before I could get there. Kevin didn't give up though, within two week he found another out there and got it in for me within 3 weeks! No other dealer worked as hard as Kevin did. He was honest and reasonable and never tried to tell me what I wanted. Andy Russo was just as honest and reasonable when working out the financing. He explained everything until I understood it and was very flexible. Germantown is quite a hike for me but it was worth it!! I would definitely recommend to anyone looking for a car to check them out.

edwin_1985

9 de ago. de 2014

The worst customer service a dealer can give it to it's customers. First of all, they need to learn how to deal with their customers. They don't know how to explain the stuff clear in advance before wasting their customers times for HOURS. Second, they hold on the truths until you are ready to sign the contract and then it is the time for surprises. Honesty is the best policy which this dealer DOES NOT have .Don't even bother to go there to buy any car or for service. Take this as a friendly advise. THEY ARE OUT OF CHAIN.

mishinmd

4 de ago. de 2014

My recent buying experience with Kevin Ferguson at Criswell did not at all feel like the stereotypical car buying experience. From the onset Kevin was very personable and upfront. We stated what we were interested in and Kevin did not try to up sell or persuade us to purchase anything we did not need. There was very little back and forth with going to his manager to get "approval" and the entire process from walking in the door to leaving with a new car took less than 3 hours. I will highly recommend Kevin to friends and family who are looking to purchase a Honda.

EarthTrekker

2 de ago. de 2014

In our initial phases of a search for a "camper van" (a mini-van that we could remove seats and convert) Kevin Ferguson ended up our sales rep. He was easily the best I have ever worked with. Incredibly personable, family oriented, nice guy. He was honest throughout and incredibly patient. We are still working on the correct model and it's good knowing he's looking out for us, I've yet to have a good experience in 25 years of car buying experiences until this one. I actually like working with Kevin and we are so lucky that he's the one who walked up to us on the lot.

pennstate49er

31 de jul. de 2014

Love this dealership I have purchased 2 vehicles for them. Kevin helped man get the best deal possible and was very truthful with me. I would recommend him and this dealership. There service department is the best. They are fast, clean and cost effect. Andy Russo made the whole finance part easy and fast.

Madeline Brincka

31 de jul. de 2014

Kevin Ferguson was great--very professional. We were given wonderful service. Kevin answered all our questions and walked us through the process. We received a favorable purchasing price for our SUV. Kevin worked with us from the moment we stepped into the showroom, until we drove off with the car, and he has offered to make himself available whenever we have problems or questions regarding our car that we cannot resolve. We will see Kevin when we buy another car and will refer Kevin to our family and friends.Madeline Brincka

djknight1968

31 de jul. de 2014

I really appreciated Armand's professional and courteous manner. He understood my need to find just the right vehicle and at a price I was comfortable with. He was patient and helpful through the whole process. I am extremely satisfied with the service I received and would gladly refer friends and family!

wlscgirl

30 de jul. de 2014

To make an extremely long story short: We were given a quote on a vehicle via email. We made 3 phone calls and an additional email to verify the price. Thomas verified all 4 times that the price was correct. We made the trip to the dealership just to hear him say, "I made a mistake." The only mistake that was made was ours for trusting him.

smartbuyer

28 de jul. de 2014

I was provided a written and verbal price guarantee from the internet sales manager. I was also told that he could only make the deal this weekend so I set up a time to be at the dealership at 12:00 noon. I did inform the manager that I was driving 40 miles and only because of his commitment. On reaching the dealership I was told that the internet sales manager was not there. We waited for 15 minutes and then were asked to work with another sales person. We did the requisite test drive and all. From there it went downhill. Ignoring all our previous discussions, we were asked to start from scratch. I showed them the e-mail and the voice mail from the internet sales manager at Criswell and a competitors quote. After a couple of back and forth, another sales manager came up to say he would not honor the price quote. He said he knew all the dealers in Maryland and we would never get a deal like we were asking for. What this gentleman forgot was I have two other price quotes. I went to another dealer who was happy to honor his price (only $200 more) and we drove out with a brand new car. Criswell should understand that while there may not be a legal recourse for their fraudulent actions, an educated consumer will prefer to shop elsewhere than submit to this type of rude unprofessional behavior.

HondaCarBuyer

27 de jul. de 2014

I have a written and verbal commitment on a price for a new car from the internet sales manager at Criswell Honda. Set up a time to come in to finalize the deal. Reached the dealership to find the sales manager was not there. Was assigned a another sales person. I showed him the quotes from competitors, voice mail and e-mail from the internet sales manager. They refused to honor their word. Told me that I was more or less a fool to drive 40 miles and that I would not get the price at any other dealer. I just signed the same deal at another dealership. Don't believe their spoken and even written word. Next step better business bureau.

Neveragain

27 de jul. de 2014

Huge bait and switch. price agreed upon was not honored. Sales manager was not available at scheduled appointment. Other sales manager was rude. Drove 40 miles because of verbal and written promise only to face rudeness and bad sales people. Showed them the written offer from their sales person. They refused to honor the price.

Joseph137

26 de jul. de 2014

Jae Lim is an outstanding Sales Consultant. He is very friendly, a person of integrity and knowledgeable about the Honda vehicles. Jae's professionalism gives Criswell Honda a good name and reputation. It was a pleasure to purchase a new Honda Accord Sport 2014 from him and your dealership. I would certainly recommend Jae Lim to family, friends and clients. I would like to recommend that Jae receive recognition from the president/owner of Criswell Honda dealership and receive an award or bonus for the quality service he has provided.I would like to add, it was a pleasure working with Andy Russo in finance. Another man of good character,Thank you,Joseph Smith

Evelyn. B

24 de jul. de 2014

It was a great pleasure working with Eric and Andy. They were both professional, courteous and seemed to have my best interest at heart at all times. I would definitely recommend this dealership to my friends. --Posted as a service per authority of business, review written by customer.

lhong79

23 de jul. de 2014

I went to Criswell Honda with an motive to purchase a new 2014 Honda Accord, only to find out that I would be serviced by great people. David Ki promptly approached us and saw that we were interested in the Accord and greeted us with a smile. He gave us a test drive and explain all of the features thoroughly. He is also bi-lingual (English and Korean) which is a big plus because my father speak very little English. We were satisfied with the car and told him we were interested in purchasing the car. He was very fast and swift with paper work and he walk us through the whole process. He was very helpful. Keith was also very friendly and came out and met with us and help us save some money with promotions that they offered. After the initial paperwork, there was a long wait for the finance specialist, and during the wold wait David Ki continually check up on us and apologized for the wait and explained that there were only two financial specialists available. When we met with Andy Russo, he greeted us with a firm hand shake got straight down to business after apologizing for the long wait. He got us through the paper work very fast. He was very friendly and had a sense of humor (which is important :] ). I would recommend this dealer to anyone who is looking for a smooth and easy experience with purchasing a car. I would totally come back and purchase another car here. 6 out of 5 stars.

gonzalotv

18 de jul. de 2014

it was a pleasurable experience. The salesman was great, helpful. The buying experience is extremely pleasant. Dominique is the best to deal with and i got the deal i was looking for

dcerda1108

16 de jul. de 2014

All 5 stars might seem like overkill but believe me when I tell you that Brett and the staff at Criswell Honda deserve it. Brett was professional and friendly from the beginning and made my first trade in (My first car 2006 Jetta GLI) really rewarding. I was surprised with his commitment to, not just sell me a car, but to get what I wanted and needed in my next car. Over all they all did a great job and I am thankful to Brett and the team for helping me find the car I was searching for for a really long time. I would highly recommend this dealership and Brett Waters as well. Mahaman Kolo was the associate that helped with my financing and he also did a fantastic job and was professional and friendly. He kept me well informed during the whole sighing,

anupramjr

15 de jul. de 2014

Lori Edwards was very friendly and informant, answered all my questions. Kevin Szot also friendly and a respectful deal. Thank you sir. Jim Walker did well in finding me a good financial rate, much appreciated. And Mr. Keith Stewart, I enjoyed his kindness and his great sense of humor.Mr. Criswell ,you have a great team here . definitely come back and recommend future customers for you, Thank you. Pete Ram

ninayoung

7 de jul. de 2014