Ssmith

29 de ene. de 2015

I am very pleased with the service I received at crossroads Ford. Chris has a great personality and excellent sales skills. Manny Jabari Cornell were also great to work with. I will definitely return to crossroads Ford when I am in the market for a new Ford vehicle.Chris is a great salesman and I can understand why he's the number one producer crossroads Ford at least he says he is. When I am looking for a new occupation I will be coming to crossroads Ford to outsell him.sincerely yours Scott T Smith.

CarBuyer

29 de ene. de 2015

I am proud to announce that I just recently bought a 2015 Ford Fiesta SE from this dealership! Christopher Powe assisted me with my purchase by asking me what my preferences were and then helping me choose a car that I would absolutely love! I definitely enjoyed working with him because he is very knowledgeable of the car industry, was able to help me purchase a new car and provided excellent customer service throughout the entire process! Thanks Christopher Powe!

AMalkov

24 de ene. de 2015

That was a great experience buying from CrossRoads Ford of Indian Trail. I was considering one type of car, but sales team let me see other options, and in fact it was a win. Special thanks to Chris Powe, one of the most positive and energetic people in car business. It was a real pleasure haggling with them. As a result, after a couple of day I am still happy for the car and for the price. Thank you very much for the great deal.

DB

19 de ene. de 2015

I (and other in the family) have been going to Crossroads/Dale Jarret/Booie Ford since 1994. Sales and service has always been great. My most recent F150 purchase was no different. Everything went very well this time. Everyone is professional, upfront and courteous.

Rob

8 de ene. de 2015

I was very please with the service that I received to build/design and custom order a new Ford Taurus. Chris was well informed and together with the local management team they were able to deliver the car I was looking for in my price range.

djaj.groundfloorent

12 de dic. de 2014

Chris was very informative and we'll versed in the Ford product line if my purchase plan wasn't six months out I may have bought a car from them. Manny. Came up with some creative options to move up the purchase.

tbear52

12 de dic. de 2014

I typically don't enjoy the car buying experience as much as I do the cars, but I must say that the car buying experience here was a pleasure. The car I ordered came quicker that I thought and the paperwork was quick and seamless. I definitely recommend this dealership.

johnny crandall

8 de dic. de 2014

Myself and my wife just stop by the dealership to compare prices between other dealers and Crossroads Ford and we drove away with a new 2014 F-150. The sales consultant Doug Benson was very courteous and patient with helping us, finding the specific vehicle we wanted. Although we was undecided at the time of purchase Doug came through for us, with the right truck and price. This is the best truck that I ever purchased and a Ford truck will remain in my family. Good Job Doug and Crossroad Ford.

annalong93

21 de nov. de 2014

They did an awesome job to help me get what I wanted for what I wanted. I could not have asked for a better experience.

karoleigh

20 de nov. de 2014

We greatly enjoyed meeting Chris and discussing Ford vehicles with him. He is energetic and personable and made our shopping experience very enjoyable. I can well understand why he is a successful car sales person.

jennlisa1

20 de nov. de 2014

Lisa Burch has been working with my wife and I for the past 4 years and she is the main reason we keep coming back,

tara.wms1

20 de nov. de 2014

Jerald did an exceptional job with helping me with my purchase! It was a long process but he made everything less stressful and made me comfortable while we were there!

joaneudy69

13 de nov. de 2014

We had a great time buying a new truck. Chris was polite,professional, and respectful of our time. We are proud to be part of the Ford family!

Yingian

28 de oct. de 2014

I originally was shown to Crossroads Ford while searching for a non-Ford model from a known car website search. Within minutes of placing an inquiry on my particular model, I received a phone call from Rodrick Hunter, salesperson. Since I am not from the vicinity of North Carolina, we continued our conversations regarding vehicle particulars and cost involved though text, phone calls and e-mail. Rodrick was upfront with all information and numbers from the start. All requested information was provided by him in a quick fashion. Once the decision was made to visit the dealer for the closer look-up, I flew over. Pickup was arranged by Rodrick without being requested, at absolutely no cost to me. Upon arrival at the dealer, I could not help being impressed. The floor arrangement is very organized and staff was more than helpful in showing me around. Despite I was searching for a particular model, I was shown to other vehicles I liked: Very knowledgeable folk. After closer inspection of my unit of liking, Rodrick gave me a very comprehensive road test to evaluate the vehicle in all of its merits and road manners, not only on highway but back-roads where I could really get a feel for the vehicle. Under no circumstances was I rushed into making a decision and allowed to get the "feeling" without any pressure. Pricing was just right. As previously stated during our remote conversations, the pricing was honored. Needless to say, I made the purchase. Cornell McGee was also very helpful and clarified all my questions regarding paperwork easily. Finally, Rodrick successfully cleared all requirements for shipping my vehicle, as requested. Service department was excellent in preparing my vehicle in short notice. I can honestly say that it was a great experience to work with the dealer and have Rodrick as my contact / sales person. I would definitely drop by and let them take care of anybody's vehicle wants/needs in the future, including myself. PS Rod: the cafeteria food is awesome!

chad.bell99

26 de oct. de 2014

I recently bought a Camaro. The dealership is a nice, clean, friendly place. Everyone in there was helpful, especially Lisa. If you are thinking about buying a car, you should call and talk to her. She is very friendly and helpful. There was no pressure in buying a car, like other dealerships do. When i get ready to buy another car, i will go back to this dealership.

gusroca

7 de oct. de 2014

Went in Saturday, I Bought a Ford Transit. Place is great. Employees were great. Thank You Chris, for a great experience. See you guys soon.

tec1984

1 de oct. de 2014

As a first time buyer, I was terrified of what I was going to get myself into. Before coming to crossroads, I went to another dealership and the experience there was negative and quite "harassing". My boyfriend and I chose to come to crossroads. The sales associate was awaiting at the door. The moment we came in we felt comfortable and at ease. We were never pressured into purchasing something we didn't want. Doug, who worked with us was very friendly, patient and courteous. He knows his job very well. Although the process is/was time consuming, the overall experience was positive and I highly recommend crossroads and Mr. Doug Benson.

Lynn R

20 de sep. de 2014

There was no high pressured sales pitch. I told them what I was looking for and Sarge rode around the lot showing me what was available until I found what I wanted. He then worked with the Finance folks to bring the payments in at a range I felt comfortable with. I would not hesitate to recommend the dealership and I look forward to my next purchase

Richard F

18 de sep. de 2014

Crossroads Ford has been hardworking and attentive in following up on our purchase of a 2011 Ford Edge. When we reached 60,000 miles after a long road trip of excellent performance, we decided to trade it in for a 2014 Edge. We have been totally satisfied with the Ford, the dealership, and the excellent service and attention we receive at Crossroads. Working with Lisa made this a very positive experience all the way around; she is professional, knowledgeable, and very pleasant to work with.

junebug66

14 de sep. de 2014

my credit was pulled and sent to lenders by Devon Beale against my permission or with a signed credit application, he was told do not pull credit, I have my financing handled with credit union. they violated my rights under the fair credit report act. contacted Justin Clark the general manager with no satisfaction. having to obtain an attorney to help with this. the good thing is that I purchased a vehicle from beachum & lee ford in Wadesboro, nc. they are very professional .

Raymond Hutchinson

8 de sep. de 2014

Great buying experience. Straight forward and honest. Both Don and Doug were a joy to work with. I will go back for my next vehicle.

Amy.medlin

3 de sep. de 2014

Had been looking at Explorers for a while. Stopped in after my gym workout just to look. Chris Powe approached and offered his assistance. But, I was only looking, so he allowed me the privacy to walk around on my own. Nice. No pressure. When I found what I wanted, I asked for his help and a test drive. Very personable, straight forward and kind. Purchased the same day. Second vehicle purchased from Crossroads Ford this year. Thanks!

rlittle66

3 de sep. de 2014

I worked with Glen during my experience, and found him to be so friendly, knowledgable, and respectful of my time. He worked hard for us.

Christian Alegria

3 de sep. de 2014

25 years of car buying and I have never had a better experience than the one I had with CRF on Sat. Well done fellas and a huge thank you. Not only courteous, which you don't find much of, but customer first mentality and respectful and meaningful interaction from top down. From the guy who runs the place to the service tech to the sales manager to the sales guys/gals...it was a pleasure getting to know these folks. Rod Hunter, Davon, Justin, Jabbar, Cornell, Pat and Baird were all outstanding. Justin, the dealership manager runs this spot with precision and his military upbringing and deep midwest roots are obvious, apparent and influential throughout the organization. Rod was a fact based sales person with the best interests of his customer in mind at all times. His consultative approach mentality and fantastic listening skills certainly were noted and recognized by me..... he created a truly excellent car buying experience. Keep up the good work!

SC Terry

30 de ago. de 2014

I found the Jeep I wanted here and Don did a great job. He worked to get me the deal I needed. He knows his job, is friendly, and has a great professional personality. The overall experience was very " nice and easy" thanks to Don and Mike and Manny. If you want a car, new or used...GO SEE DON!!!

Delaneburris

27 de ago. de 2014

Davon was notified that we would arrive for appointment through e-mail and he was 25 minutes late, we waited. Bobby said he would buy our dinner after sale, that did not happen and somehow because I bought the extended warranty I lost my free two year service agreement!

avallison00

26 de ago. de 2014

Chris did a wonderful job helping me get exactly what I wanted. He truley listened and found the right one! Thank you Chris for everything!

JackieU

16 de ago. de 2014

Good Exeprince Hope its the last truck I ever buy. Lisa was a great help. The payment was a little high but I will get it done.

Brett Helms

13 de ago. de 2014

I was having problems with another area Ford dealer giving me the time of day let alone a price on a truck. So after two weeks of trying to get those guys on the phone I decided to try somewhere else and called Crossroads Ford. Right from the start they had a different more friendly tone. So they set me up with Chris Powe and within 30min after telling him what I was looking for he called me back with the same truck I left with that night! The guys at Crossroads Ford were very easy to deal with. I will definitely recommend them to anyone in the market of getting a new vehicle!

Suzycuddy

12 de ago. de 2014

James was a pleasure to work with and the whole experience was wonderful! Keep up the great service Crossroads of Indian Trail, can't wait for my next new car purchase!

dhocott

7 de ago. de 2014

Lisa Burch is great! We first met her about 5 months ago to discuss a potential deal. The deal was good, but we were not ready. When we returned recently, she remember us and pulled out the deal we discuss in the past. We looked at a new F150 with everything we wanted, and she worked hard to help us make the deal. Manny assisted in finalizing the deal...which was AWESOME.

joehicks

5 de ago. de 2014

While I myself have purchased well over 75 vehicles in my lifetime, this is the first time my wife did all the selection on model, color, accessories, etc. Since it was a replacement for her car, she became very enthusiastic in the buying process. After making her selection of a 2014 Fusion parked in the showroom, her enthusiasm turned to disappointment when she found out she could not take that particular vehicle home. However, Chris Powe and Jabbar Washington quickly got on line and found the identical car at one of their sister dealerships, and made arrangements to have it there the next morning. Considering it was around 9pm when they found one, this was way beyond what we expected. Pat Oberer also stayed late to do all the paperwork, so that the next day all we had to do was stroll in and pick up our new car. I challenge you to find that type of service anywhere else.

mike lunsford

29 de jul. de 2014

We bought a 2014 Fusion at the first of the year and while my wife loved the car she wanted a little more room and wanted to sit up higher as she has driven SUV's exclusively for the past 20 years. We went in to see Lisa and she put us in a 2014 Escape and my wife loves it!Lisa made this transaction very enjoyable and I feel like they gave me a good deal on taking the Fusion in as a trade.Couldn't be happier with the experience.

sunderwood3

16 de jul. de 2014

We bought a 2014 Explorer that our salesman Doug Benson had brought in from another location. Very professional!! Had vehicle there the next day. We came in and had the total experience handled in around 2 hours, which is unheard of when purchasing a new car. Will definitely be coming back to Crossroads Ford. Keep up the good work Doug.

terrylhelms

9 de jul. de 2014

Bought a 2012 ford explorer and a 2012 ford fiesta. Both experiances were very pleasant and the did everything they said they would.

p71

9 de jul. de 2014

I contacted Crossroads Ford of Indian Trail after receiving a letter stating my Crown Victoria had a recall. I was put in contact with Michael Zimmerman of your service department. Right off the bat Michael was very friendly and helpful, he ordered the part needed and told me he would stay in contact with me with any updates. I've been to many dealerships and they all say the same thing, but Michael stayed true to his word unlike the other service departments I've experienced. Michael even called me and apologized about the delay on the part that was ordered since it was on back order (I have never had someone do this for me previously). After about 1 1/2 weeks or so he called and informed me that my part has arrived and is ready to be replaced, but due to my unorthodox work schedule I was unable to make it to your service department until weeks later. I never felt rushed, pressured, or like a burden due to the amount of times I called. I was finally able to arrive at your service department on July 8th. I dropped my car off with Michael and asked him to have the car ready for pickup by 10:00am on July 9th otherwise I would be unable to make it to work that day. In a few short minutes they set me up with a ride home, unfortunately I can't remember the name of the gentlemen that drove me home but he made the car ride home very enjoyable, not quiet and uncomfortable like most I've experienced. I received a phone call from Michael the following morning and once again he delivered as promised and had my car ready to go by 10:00am as asked. I can't thank Michael (and every tech I did not have the pleasure of meeting that was involved in repairing my vehicle in a timely manner) enough for the professionalism, hospitality, and gratitude I experienced while working with your service department. Because of Michael, the gentlemen who was gracious enough to give me a ride home, and your outstanding service technicians behind the scenes making it all come together I undoubtedly will be returning to your service department for future repairs and services. Thank you again!-Josh

omystarz

7 de jul. de 2014

Chris Powe was very patient with me going back and forth with my husband over the phone. Because of him I drove away that day with the perfect car!

ccollins923

30 de jun. de 2014

My husband and I had a wonderful experience . Thanks so much to Lisa Burch for all of her patience and hard work. We were able to trade in two used vehicles and drive away in two new vehicles in the same day. I will recommend Lisa and Crossroads Ford to anyone looking for a new or used vehicle.

gelawson

28 de jun. de 2014

I walked in on a Saturday and was able to ride off with a new car on the same day. I was treated well, and the staff was great. I could have negotiated price a little better, but walked out happy enough none the less.

lilikeys1

23 de jun. de 2014

This was a great service experience. I liked the speedy process and I feel very comfortable getting my car serviced with these guys any time.

lpickens36

23 de jun. de 2014

As a veteran, honor is the code of life. My experience at Crossroads exemplifies their commitment to honor. After several attempts to secure a vehicle through dealer trade, Rod Hunter and his GM, reinforced their commitment and honor in customer service/satisfaction, by offering a model above the model we seeked. Rod and his GM offered the vehicle at our agreed upon price for the lower model vehicle. After consulting the USAA car buying guide, Crossroads Ford absorbed a huge lost by selling the vehicle well below USAA best price tax and license included. Rod Hunter and the GM at Crossroads Ford went over and beyond customer service to honor their commitment.

Derrick93

18 de jun. de 2014

From the moment that u pulled up Lisa was of great help in finding me the truck that I wanted. She was very nice an easy to get along with. I look forward to more dealings with her in the future.

gtigani

13 de jun. de 2014

When I visited the dealership I was enthusiastically greeted by Chris Powe, it was an hour and a half before closing time and he treated me as if they were eight hours remaining in the day. In other words I did not feel pressured he made it a point to discover my vehicle needs and took the necessary time to explain features and aspects of the various vehicle models I was considering. Additionally he took me around the dealer lot to various vehicles allowing me to view and even test drive them. I ended up finding the ideal vehicle with Chris's assistance and then returned the next day to conclude the purchase. At one point Chris had his general sales manager, Bobby Wallace, assist with accommodating my trade-in and the final pricing for the vehicle purchase. Chris then turn me over to the finance manager, Pat Oberer, who reaffirmed the terms of my purchase and effectively explained then quickly wrapped up the necessary paperwork. Before I left the dealership, Chris was certain to spend the needed time to ensure I had a clear understanding of my new vehicle's features and functions and that I was completely satisfied with my purchase. On a 10 point scale, with 10 being EXCELLENT, I would most definitely give Chris, his team and Crossroads Ford of Indian Trail a solid 10..!Gregory J. TiganiNorthwest Companies Inc.

DinaFloyd

11 de jun. de 2014

It was a pleasure meeting Davon Beale. He treated us with respect, was professional and friendly. He made us feel important by showing interest and understanding our purchase needs. Davon did a great job and made for this purchase experience to be a wonderful one! I have already recommended Crossroads Ford of Indian Trail and Davon Beale!Davon, thank you for a job well done!

The_Kelseys

10 de jun. de 2014

We went to this dealership looking for a second vehicle. We were looking at 2011 or 2012 Ford Explorers, something in the low $30,000 range. Since they did not have any in stock, we were about to leave when we saw a new F150 truck with an orange sticker hanging from the rear view mirror that said, "$14,000 OFF" and had small writing underneath that said a trade-in was required and must use Ford Motor Credit for financing. We thought this might be a good option for us and with the discount was in the price range we were looking for. We submitted and application but since it was late on a Saturday, we were told we would need to wait until Monday when the banks were open for a financing decision. So we waited all day on Monday and received no return call. By 3pm on Monday we finally called our salesman and he said they had been busy with people in all day as they were receiving a dealership award from Ford and had not had a chance to check with the banks so he would check and call us back. He called back and told me that the payment would be around $1,000 per month and the finance rate around 14%. When I asked how that was possible, he said that they had shopped the financing through other lenders besides Ford Motor Credit (which we did not authorize). They had submitted THE ENTIRE PRICE OF $47,000+ FOR THE F150 WITH NO $14,000 DISCOUNT to other lenders besides Ford Motor Credit to get this financed. That is not what we wanted and he knew that we needed the discount deal or we could afford the F150 truck. He said he would check with Ford Motor Credit and see if they would finance the truck and call us back. No call back from him... ever.A couple of days later we went to Carmax to look at their inventory, same price range of the low $30,000s. We found a 2013 SUV 4X4, test drove it, submitted an application, got a great interest rate, signed the papers and were out the door in less than 2 hours. LESS THAN 2 HOURS! WOW! The car buying experience at Carmax was so good, we went back the next day and traded our 2011 Mitsubishi in on a newer car and got a great purchase/trade-in price. Even with the upside-down trade-in on the new vehicle, our monthly payment was lowered by $140.We drove away with a 2012 Nissan Altima Coupe and a 2013 Nissan Armada 4X4 and the total monthly payment for both cars was less than ONE Ford F150 deal.UPDATE: What this dealership did to me and my husband is nothing short of disgraceful and possibly criminal! I never received a denial letter from FORD MOTOR CREDIT which was suppose to be the only lender our application was to be submitted to to receive the $14000 OFF DEAL. This tells me that CROSSROADS FORD did not even submit our application to FORD MOTOR CREDIT at all and never intended us, or anyone, to get the $14000 OFF deal. I think the NC Attorney General should check into this issue and the unethical sales practices of this dealership immediately. Shame on you CROSSROADS FORD for what you are doing to unsuspecting buyers!

TheMartins

9 de jun. de 2014

My husband and I went to Crossroads and met with Rodrick to discuss buying a new vehicle for my husband. Rodrick was the best salesman that I have ever dealt with! He is extremely nice and knowledgable. My husband and I ended up leaving with two cars that day! After spending the entire day with Rodrick, his kind demeanor never waivered. Buying a new vehicle (or two!) can be a very stressful, negative experience. My husband and I left very happy with our experience that day. The next time we are in the market for a new vehicle, I will ask for Rodrick by name. He is truly the best!!

warden239

9 de jun. de 2014

I pulled up at Crossroads Ford and Chris Powe welcomed me. He treated me like a friend and I was definitely a tuff customer. He was professional at all times and went more than the extra mile to find me exactly what I wanted. I drove away with confidence I got the best deal possible as I had visited 3 more ford dealerships before this one. I will absolutely look him up when its time to buy again or if I know anyone in the market I can send his way.Satisfied CustomerTracy Dula

kadamson

8 de jun. de 2014

My husband and I were not planning to purchase a vehicle but fortunately we were able to find something we loved especially at a great price. We appreciated the assistance of everyone at the dealership who helped in the purchase of our vehicle. We would definitely suggest Crossroads Ford to others.

david3145

3 de jun. de 2014

Doug was great with usHe was very understanding with are needs and payment. I certainly look forward to doing business with him again. Thanks

janstegall

31 de may. de 2014

Lisa is great. Would do business with her again. I have never enjoyed buy a car before. She helped everyway she could. I will tell everyone to go to crossroads ford.

dearev2014

28 de may. de 2014

My visit to the Crossroads Dealership last weekend was to explore the possibility of trading our 2011 Ford Fusion. Having previously owned a Ford Escape, I was very interested in learning more about the current model(s) and what I might be offered for my vehicle. I was met by Sales Associate Doug Benson who immediately made me feel very comfortable. I developed a strong sense that I would not be high pressured and was able to develop a pleasant repoire with Mr. Benson. He shared some of the history of Crossroads, as well as, his background in auto sales. He was very knowledgeable and honest in his approach. We discussed the various options on the Escape. My expectations for maximizing my trade in were very high. I was made an offer and the payment terms were discussed. I left on Saturday not completely satisfied with the offer, but felt that we would be in contact. On Monday, Memorial Day, Doug called and asked if we might get together to reconsider the offer. My husband joined me at the dealership. We negotiated further and are happy to say that we were able to come to terms on a deal with which my husband and I were very pleased. In fact, we drove off the lot in our new 2014 Ford Escape.I am quite confident that we will return to Crossroads the next time we are looking and in the meantime, would anticipate having our new vehicle serviced at the dealership. I was very impressed with what I was able to learn about Crossroads and the values that they place on how they do business and the importance they place on developing a relationship with their customers. We will continue to call on Doug if we have any issues and will definitely look for him at Crossroads the next time we are looking to purchase a vehicle. In the meantime, we will be happy to send prospective buyers his way.Sincerely,Jamine McGiff

ric68iv

9 de may. de 2014

I will highly recommend James Woodard. He was very nice and a good salesperson that's why I will always keep coming back to the store. Everybody that works at the dealership did a great job.

vicford14

8 de may. de 2014

Experience was great very fast service didn't wait very long before I was attended by sales consultant and after that everything was very nice and guys where very helpful!!!!!!Thankyou

amandacollins1

8 de may. de 2014

I had a great experience at crossroads Ford they worked very hard for me to be approved and to get me in the price budget. By the time everything was completed I felt like I was apart of the crossroads family thank you for all your hard work and hospitality!Yours truly,Carolyn"amanda"collins

DonaldTaylor

3 de may. de 2014

I received a letter in the mail saying that I was pre-approved for an Auto loan. I had wanted to trade in my 08 Sonata for a newer model. Even though it was a Ford dealership they accomodated me and gave me what I wanted. I walked in with my trade in and walked out with a new car with 0 down! You can't possibly ask for anything better! These guys will try their hardest to make sure you walk out with something that you'll love. Thanks everyone!!

MNBey

30 de abr. de 2014

A letter in the mail is what brought me to Crossroads Ford of Indian Trail. I live just a few miles down the road and thought, What the heck, I'll at least go and just take a look around. (My credit sucks and I wasn't planning on getting a new car until next year). But I've received offers like this before, only to arrive at the dealership and get a whole different story; which is exactly what I stated to the Sales Person, Chris Powe, upon my arrival.Chris was pleasantly humorous and welcoming right from the start, and encouraged me to go ahead and, "get my hopes up".To make a long story short, I followed his advice, picked out my ride, and a few hours later, drove home in my new Ford Expedition EL XLT! (Even with what I call LOUSY Credit).Thanks Crossroads! Thanks Chris!

uncrowned

29 de abr. de 2014

My initial visit to Crossroads was made with no great expectations of making a deal. This is from circumstances that had put me into a position to not expect a positive outcome. But I met Chris Powe and he worked above and beyond to try and put us into a car. Not only did he put us in a car but did this without us having to compromise what we needed. Michael Capron handled my paperwork with enthusiasm and a very positive attitude, could not have been done better. So, we are in a new Fusion and so far could not be happier. Just to repeat myself, you have a tremendous asset in Chris at your business. We are glad to have met him.

cassidy333

27 de abr. de 2014

easiest car buying experience i have ever had, Devon showed up in the truck i was looking at and he never saw me looking. he knew exactly what i was looking for. the whole experience was top notch.

S. Townsend

26 de abr. de 2014

Excellent customer service. Both gentlement answered my questions regarding performance of the car and financial options. I highly recommend anyone interest in purchaing an auto give Crossroads Ford a serious look.

csiefken

25 de abr. de 2014

I had a great experience purchasing my Used Ford F150 at Crossroads. Glen Cassell was an excellent sales person. He was genuine and made me feel like he was helping me purchase a truck rather than selling me a truck. Big difference from other dealerships that I visited. Glen was great in answering all my questions and concerns to my satisfaction. Michael Capron was also a big help with the financing and took time to explain all of the various decisions. I enjoyed my experience and would recommend Crossroads to everyone.

Thedude2289

22 de abr. de 2014

I needed a truck, couldn't decide where to go but really wanted ford f-150. My grandmother suggested crossroads ford of indian trail nc so I tried and to my surprise I'm now driving a 2010 f-150 in amazing condition. I feel like the best car salesman around (Doug benson) set my wife and up for success. And in very little time! I was entirely pleased with the whole buying experience. I will be coming here for my wife's next car for sure!! Thanks a lot Doug!!! And crossroads ford!!!

jennleighhall

18 de abr. de 2014

Went in to get my previous Fusion serviced and decided I needed to look at a new car. While at first I did feel pressured to make a quick decision, the team ultimately understood and was accommodating to my reasons during the negotiation process. It ended up being an all-day affair (who is ever thrilled about that), yet Jerald was pleasant, funny and easy to relate to. He got the car on the showroom floor I had picked out for me to test drive and showed me the new Sync features, helping me decide between the new Ford Fusion Platinum and loaded SE. He was knowledgeable about the vehicle, but more importantly took me through the technology which I had the most questions about. The thing I liked the most about working with Jerald is that he is a sincerely nice guy, joking with me throughout the process. I'd recommend him to a car shopper in the future. Overall, I think Jerald, Pat and team diligent, consistent and reliable. I have been going to this dealership for service (a big plug to Bayard and his techs for looking out for me) for several years as does my family and we continue to have great service and experiences.

DanB28110

18 de abr. de 2014

This is my 4th vehicle purchase from Glen and the Team at cross Roads. they are nice, patient and do not play games. Up front pricing and work with your budget!

Jgreen145

15 de abr. de 2014

We have purchased several vehicles from this dealer and have had good experiences every time. Most recently we purchased a Fiesta and it was no exception. They went out of their way to assist us in every way possible. Shortly after purchasing our new vehicle we had to have some work done on our Explorer. Again, the service was wonderful. Our sales assist has done everything he can to make sure we are satisfied with our new vehicle. We appreciate everything they have done and plan to purchase our next vehicle from this dealership. Great job! Thank you!!

Bluelinekennel

15 de abr. de 2014

I have purchased several vehicles from this dealership and have had nothing but wonderful experiences, especially with the finance department. They do a great job putting me in the vehicle I want at the payments I request. The sales staff are knowledgeable about the vehicles and their options. I have less than perfect credit, yet not only have the gotten me financed every time, they get me great low interest rates! I have also had great experience with their customer service regarding my warranty. They have definitely gone above and beyond in customer service.

bigtom152

14 de abr. de 2014

I love my car an sales man he was great I will refer as many people as possible nice work on my car thanks guys

jayhsmith91

13 de abr. de 2014

I had a great experience buying my new truck at Crossroads Ford of Indian Trail, NC. The overall service was great. They worked with me on getting my payments down to where i needed them to be. The salesman and finance manager were really helpful and friendly. They made the experience enjoyable and easy.

ctyree

12 de abr. de 2014

I have a long commute to work & put alot of miles on my car every year - just hit 100K & figured time to get a new car. We had heard great things about Crossroads Ford & decided to try there. Everyone was very friendly and we had my car picked out in no time. They worked hard to get me into the car I had chosen & I couldn't be happier. I will definately return to Crossroads. Doug, I hope you enjoy your cruise - so jealous!

pollyannehenderson

11 de abr. de 2014

The first time we entered the lot at Crossroads Ford, we were approached by Glen Cassell. This gentleman made us feel very welcome as soon as he approached us. We explained our situation to him (we needed to upgrade to a larger vehicle without getting a much larger payment), and he took the time to explain various options to us. We agreed that we would meet with him again in the near future. A few days later, I received a text and an e-mail from him that thanked us for stopping by. That really meant a lot to me and impressed both my husband and me. We decided to meet again at the dealership to look at vehicles. Upon arriving, we discovered that Glen had been called out of town due to a family emergency, but in the midst of this emergency, he contacted the dealership and let them know that we were coming in. It really impressed me that he thought to do that. We were then matched up with Don Flint. Don spent several hours working with us and did everything in his power to ensure we got the best deal we could. What impressed me even MORE was the fact that Don put Glen's name on the paperwork, He definitely didn't have to do that, but it spoke a LOT about his character, in my opinion. We ended up trading vehicles and driving our new car home that very day. We certainly plan to do business with Crossroads in the future--we have already told friends and family about them! The best aspect of this dealership is that they put the LORD first, and that is the reason we will continue working with them.

sietmann

9 de abr. de 2014

Been looking at "my" 2011 Ford Edge Limited on Crossroad Ford's web page for approximately 3 weeks before finally making the decision to contact dealership to set up an appointment (on line). Within minutes, received a call from Devon Beale and made arrangements to meet and conduct a test drive. In less than 3 hrs, the deal was completed including the financing help of Michael Capron (whom did what was needed to get my payment within my budget .... with NO hassling...which was super great!!). The day of purchase was one NOAH would have been proud...POURING DOWN RAIN....so Mr. Beale made an appointment for me to come back 2 days after the sale to DETAIL the vehicle again and to take the time to instruct me on the use of all the "bells and whistles" that came on this vehicle. Again, in my 50 years of purchasing automobiles from various dealers, this experience BY FAR has been the BEST. Devon, Michael and everyone at the dealership made me (and my nephews who accompanied me) feel like family....(no pressure to DEAL)...a very relaxed, just plain calm atmosphere. I highly recommend these folks to anyone looking to purchase a new/used vehicle. KUDO'S to ALL !!!!

dmcreamer

8 de abr. de 2014

I purchased a Mustang GT from Glen Cassell and would recommend him and Crossroads to anyone. Glen went the extra mile (or ten....) to get the deal done and worked for months to find the right car, the best incentives, and ultimately the best time to buy.His dedication to getting me into my dream car deserves a raise (or qualifies him for Sainthood). Most salesmen wouldn't have put the time and energy into getting the deal done. Thanks again, Glen!!

bradkpittman

7 de abr. de 2014

Had great experience with lisa and bobby my husband had talked to Lisa before and we went back together to talk with her she was great and they took there time with us to make sure we get what we wanted.

Charles91

7 de abr. de 2014

My journey started with an inquire on line about a Ford Focus for my wife. With in a few minutes I had received both a reply on line and a phone call from the dealership. We then setup an appointment to look at the car. We live an hour and half away from the dealership. When we arrived, were greeted by Doug Benson Sales Consultant and Bobby Wallace General Sales Manger. We were immediately impressed with the knowledgeable and friendly sales staff. Doug then pulled the car from the lot upfront for us to inspect. He then went over all the options on the car and he answered all the question that we had. He made sure that the car was the one we wanted. We then went back in side with Bobby and finalized the deal. We were then introduced to Pat Oberer Finance Manger. Pat went over all of the options and we made a choice. There was never a moment in the entire process that we felt like were pressured. Doug then went over all the controls on the car with my wife and synced her phone with the car. Doug called the next business day to see if everything was OK and to answer any questions that we had about the car. He once again said to call him and E-mail him if we had any questions or any issues with the car. This will be my first stop when I decide to purchase another vehicle, friendly knowledgeable staff at good price. It's hard to beat that.

kelcimw

3 de abr. de 2014

I had the best experience dealing with Crossroads Ford and salesman, James Woodard. James went out of his way to make sure that I got the vehicle I wanted and I couldnt be happier with my Ford Explorer. He still checks in with me to make sure I am satisfied with my purchase. Even though the dealership is a couple hundred miles away from me I will still go back to them when I am ready to purchase another car. GREAT COMPANY AND EVEN GREATER EMPLOYEES!

leachd

29 de mar. de 2014

Rodrick Hunter and Davon Beale were extremely helpful in getting me exactly what I wanted in a new car purchase. Rodrick spoke to me on the phone and made me feel comfortable coming into the dealership without feeling pressure to purchase. Davon allowed me to be completely honest with what I was looking for and respected all of my specific requests. He was able to get me exactly what I wanted.

dganson1230

27 de mar. de 2014

I was in need of a new vehicle. I contacted Cross Roads of Indian Trail, NC and Mr. Jabbar Washington and Jerald Little came to my rescue. I explained to him what my price range and he took all my concerns into consideration. Mr. Washington was very informative about my purchase process and made sure I was connected with the correct person. I saw my SUV on the website at another Ford dealership and Mr. Washington processed the transfer.During my test drive Mr. Little was very knowledgeable about my Ford Escape and I was impressed.I would definitely recommend others to Cross Roads Ford of Indian Trail and asked for these two helpful gentlemen. Thanks you both!

Eoakley12

26 de mar. de 2014

First class group of individuals. They made our shopping for a new car a pleasure vs an all day process like most dealers. Lisa really listened to our needs.

proto155

24 de mar. de 2014

It was a pleasure to have Mr Cassell as my salesperson. He was knowledgeable, friendly, and left very few questions for me ask. Overall a really, very nice gentleman. He left me with a good overall impression of Crossroads Ford.

Scaperoon

24 de mar. de 2014

I recently purchased my very first new car. The manager and sales staff listened to what I needed, then delivered a car I really liked and that fit into my budget. I will certainly be recommending them in the future. Thank youShay

disgruntledNdisappointed

20 de mar. de 2014

We purchased a 2012 vehicle from this dealership in May of 2013. Although the original buying experience was not all that horrible & the staff are friendly & courteous, the dealership does not stand behind the vehicles that they sell! We have owned the vehicle for 10 months and it has been in the shop 6 times for major repairs. I contacted the dealership by phone twice to see if someone was willing to speak to me regarding this matter over the phone no call back. Husband and I went by the dealership today to see if we could speak to a manager or someone regarding this issue. They introduced us to me very nice sales lady, who apparently was not speaking the same language we were. We spent the DAY with them trying to get them to understand we wanted to offer the opportunity to make a deal gone wrong, right. The dealership was more interested in selling us a new vehicle twice the price of our current vehicle. We made it very clear from the get go we only were interested in a collateral swap. We never met the management they never even bothered to apologize for selling us a lemon. The sales lady maintained that they sold us the vehicle in good conscience. Although most of the issues with the vehicle have been electronic, the dead battery after 3 weeks, front end alignment after 2 months and the new set of tires required because of the misalignment all should have been things fixed on the vehicle before it ever hit the lot. We walked away very disappointed and disgusted and will not go back to crossroads ford nor will we refer anyone for further business. Our only recourse now will be filing a complaint with the Better Business Bureau and pursuing the North Carolina lemon law.

ttoms424

19 de mar. de 2014

Davon Beale was the salesman who greeted us when we arrived at the dealership. He assisted us in finding the escape with the options we were looking for. Once we found a vehicle we liked he explained the process and guided us through the entire way. Before leaving the dealership, Davon took extra time and explained the cars features in detail and answered all of our questions. Cant remember the last time we were treated so well in a dealership. It was a pleasure working with Davon, very courteous, knowledgeable and professional.

jeffup

18 de mar. de 2014

Mike Riley made this the best car buying experience I ever had. He took the time to help me find the F150 I wanted at a price that fit my budget.He went over all the finance and even lease options. He took time to make sure all my questions were answered and went step by step over all the controls on the truck before we left, even after the dealership was closing that night.This is how car buying is supposed to be,the whole staff went the extra mile and at the end I didn't feel pressured to buy from them,I wanted too !!! I don't care where you are a trip to Crossroads Ford of Indian Trail is worth it. When you get there ask for "Sarge" you'll be glad you did.Thanks,Jeff U.

gherren

16 de mar. de 2014

Davon was very helpful to me in selecting and purchasing a new vehicle. He never tried to direct the process, but simply gave me the information I needed to make my buying decision. I can't say enough good things about working with him.

JasonMills

15 de mar. de 2014

Great people and service. Weren't pushy and very professional. Tough to find that when you're doing business with a car dealership. Great kob

china.doll

13 de mar. de 2014

All of the people at Crossroads were very helpful and courteous to me during my vehicle purchase, and following. Chris was very friendly and helped me pick the right car for me!

Rosalyn2014

13 de mar. de 2014

The customer service that I recieved from these two gentlemen were AMAZING. I told Jabbar Washington what I was looking for and he jump right on it along with Rodrick. I had a really smooth process with purchasing my car there at CrossRoads Ford. I will be upgrading my car soon and I want choose no other but this dealership. Jabbar thank you for being patient with me through the process of picking the right car for me. I will reccommend this dealership to my friends and family.... Thanks again, See you soon!!!!!

MagpieM

13 de mar. de 2014

Wow. Where to start - I was not happy with every single step of the process here.I did a lot of research looking for exactly what i wanted in a car and my result was a Ford Fusion. The first general issue was that I wanted a manual transmission. If you're looking for a manual, good luck! There were only a few in the country (!) that had my basic requirements (SE, heated seats, home link) so in the process I spoke with a few dealers but Crossroads was most convenient so I focused on them. I had a few questions regarding my trade-in, details on the car and a couple other things that my salesman couldn't answer (no longer at the dealer - he was 'replaced by James as my eventual salesman) and was told that the manager, Bobby, would call me before 5:00. That didn't happen and in two more subsequent conversations was again told - Bobby would call by 5:00 - no go again on both occasions. I started talking to another dealer at this point because Crossroads obviously did not want my business and was not responsive. The "other" dealer was helpful, negotiated a 'good' price for the car I was considering, and on a sales call (I cover NC & SC in sales) I stopped in to get a starting point/estimate on my trade-in. I didn't call in advance and my salesman was on vacation but I was able to get a number for my trade - which was fairly close to what I was looking for. I wasn't in a rush to make a deal and over the next week or two realized I didn't really want to make a few more trips to the 'other' dealer ~2 hours away. Crossroads called back apologizing and looking to get my business and 'earn my trust.' I set up an appointment and my goal was to see what their bottom line on the Fusion was as well as to see where they would be on my trade-in. They claimed they were going to be very aggressive but they wanted to know what my numbers (in hand) were! That was the first shady sign! I agreed to give them the Fusion price which I said was "out the door." Bobby asked, that if he matched that, would we be good on the price? Of course I would have liked a better price but I was pretty sure it was a good number. OK. He came back with a page of numbers as car dealers do, points to "his" number, which was lower (than 'other' dealer) so, looks good for step one. For step two I wouldn't budge on giving up the number on my trade because I wanted to see if they were really going to be aggressive. Bobby came back with a price of FOUR THOUSAND LESS than the number I had in hand!!! I should have walked away. I was being low-balled big time! They could see my disappointment so I gave up my trade number and the response was then - if we match that - do we have a deal? Well, I was looking for something better but as it looked like I got a better number on the other end I said ok. After another 45 minutes, 'lo and behold' the number for my trade was matched! Now as I again waited as all the paperwork started, I noticed that Bobby's price was NOT 'out the door' but in fact the OTD price was about $2K higher! Car dealer managers lives are about numbers so I know he knew what he was doing. Again I was ready to walk but he instantly came down in price to where it should have been in the first place. The next factor was, since I was now ordering the car so I could get exactly what I wanted, I was told it would be 6-8 weeks. I had ordered a car before so I knew that was 'bull' - why don't they just tell you the truth?? I pressed for the 'truth' and they admittedly said it would probably be 8-10 weeks (so ok, that means 10 weeks). I was also told that they would inform me as to the progress 'every step of the way' and that I' be sick of hearing from them! I wasn't exactly concerned about that because I knew it would be ~10 weeks but I didn't hear a word in six weeks! From this point on it was mainly me contacting the dealer for an update although there were a couple emails over the next 4 weeks from them. Also during that time I noticed two things in the paper work 1) the payment for my trade (after paying off my loan) to me was written up as $100 in my favor. When the check finally came (a week after they said it would) that $100 mistake was corrected. 2) right about the time the car should have been ready I realized that my trade was not accounted for correctly and my tax amount was over $600 off in the dealers favor. Do you think the accounting department caught that one? No. The car finally comes in in the 11th week but there was bad weather that certainly impacted that. I am told I could probably pick it up in a couple days, after it's inspected, cleaned up etc. A couple days later they report that there is a 'vibration problem.' This goes on for a couple days as the technicians there can not figure it out. I went in to 'visit' my car and the engine was basically taken apart. No luck. A Ford engineer had to be brought in. At this point the dealer did set me up with a 'rental' on site (free of charge). The problem was finally pin pointed to a piece of the axle assembly that was 'bent.' Ordering the part and installing was another two weeks. Funny side note - the rental I was driving was called back in because it was sold - so I was put in another car (like I said no a single part of this process was smooth!). At this point my family and friends were saying - do you really still want to get this car??? Well, issues and dealership woes aside my research said this was 'the car' so I was sticking with it. So, I finally am sitting with the finance guy (I went in a couple weeks earlier to 'fix' the $600 tax mistake) and he said that, looking at the numbers, I still owe him $2K! I texted my wife at that point to put her on stand by to come pick me up. There was some confusion as to the rebate dollars in the contract and financing - which I did through my credit union and not Ford. My bottom line was that it doesn't matter how they put the numbers together, in the end, the number on the contract was only a "good" deal - no better than the 'other' dealer's numbers that I didn't even meet with them to haggle over. Again here, they arranged the numbers to make the bottom line work. All done, right? Wrong!! There was some mistake in the paperwork in that my trade (which is what it was even though I didn't take delivery of the Fusion for almost 13 weeks) was sold by the dealer so they had to come out to my house for me to re-sign (almost) all the forms. I can not comment on the servicing yet but do not plan on dealing with Crossroads beyond the 4 or 5 oil changes through the 'poor' Ford warranty and lastly, although with good intentions, I was sent a birthday wish - not addressed to me and not on my birthday!

Bwebb108

12 de mar. de 2014

I came from another dealership a little frustrated and exhausted with the process of trying to get into a new vehicle. Chris P. was my sales consultant and was friendly, personable, helpful and understood my price point and directed me to the vehicles that would best fit my needs. I quickly felt comfortable with him and knew he had my best interests in mind. I know I took up quite a bit of his time but he was patient. Chris and Michael, the finance manager really did an amazing job getting me into a great new car in the price range I was looking for. Thanks for all your help, guys!

sweetford2014

12 de mar. de 2014

Everyone of the employees I came in contact with, whether sales or service were excellent!!!! I literally asked for women (sales lady) as they tend to be more patient trying to figure out WHAT I wanted to start with. I drove a Ford F-150 FX4 for 10 years until the latest accident totaled my F-150 truck. And I was NOT a happy camper. I wanted another truck so bad but could not afford them. I had Lisa bring me in from any location and I was love stuck when I saw it...With knowing I really, really wanted a Mustang, the price was right, but too expensive to ensure. I got to test drive the 2012 Ford Fusion and fell in love. Lisa as I noted above was very patient to me and listened to what I had to say about every car I looked at.People like Lisa, made my buying decision without being a "pushy" car salesman/lady.

Lpc1

10 de mar. de 2014

We had just purchased a new car and our work hours were cut. We needed to find a car with a cheaper payment. After a call to Crossroad Ford Jerald Little was able to find what we were looking for. Thank you Mike Hall and Jerald Little very much for your help. Jearld is a great salesperson and he will check on you after your purchase to make sure everything is ok.

melindalou

10 de mar. de 2014

I am giving Crossroads Ford and our sales person, Kevin Wilson an excellent rating. Recently I came to the conclusion that I needed to trade in my Chevy suburban for a new vehicle. It had no warranty left and was $300 ing me to death. My son had previously worked with Kevin on purchasing a Ford 250 truck. I was present during some of those transactions and I couldn't help but like the way Kevin was helping Tyler and his willingness to do whatever it took to make the sale happen for Tyler. I felt a feeling of trust in what Kevin was saying and thought to myself, when I need to buy a new vehicle I think I might try a Ford and Crossroads is where I will go and I will ask for Kevin to be my salesperson. That is what initially brought me to Crossroads in the search of a vehicle. This was a big step for me, as I am a widow and do not have the significant other to help make the right decision. When I arrived I asked for Kevin, he was with another customer, but I was willing to wait. So, I went and sat in the Ford Expedition that caught my eye. Once Kevin got over there we looked at all the features on the vehicle and went on a test drive. He literally spent the entire day with me, answering a thousand questions, (believe you me I ask a ton of questions). When we started negotiating price, Kevin must have gone to the higher up over a dozen times. In the end I signed the papers and purchased my new Expedition. I know that working with me had to be mentally exhausting but Kevin never showed any signs. He was just as patient as he could be and I think he knew that this was a big thing for me. Not only was I buying a vehicle, I was changing from a Chevy to a Ford. I had never had a Ford before but liked the looks of my son's. I can honestly say that I love my Expedition. It was the right decision. Since then, I have had great customer service if I needed to know anything. 20,000 miles later in only eight months , no problems with my vehicle. I highly recommend the dealership, Crossroads Ford and salesperson, Kevin Wilson.

PANDORACROOME

10 de mar. de 2014

I had such a bad experience at "Young ford", I decided to give Ford Motor Company one more try at "Crossroads Cars"....To our pleasure the experience was not disappointing....We purchased two cars at the same time{FLEX and EDGE}. Thank you Guys!

hunter.napier

10 de mar. de 2014

Chris Powe was great, he really took care of my wife and I. We love our new car, and can't wait to do it again.

Skania

3 de mar. de 2014

Lisa is a pleasure to work with and we will continue our business with Cross Roads Ford because of her. She is knowledgeable of the product she sells.

mjmii2000

28 de feb. de 2014

It took a little while to get help but once I did there was very little pressure and the process was smooth.thank you he Jerald and Michael for helping me get the truck I always wanted.

Clmtthws

24 de feb. de 2014

Crossroads ford has an excellent staff and an excellent service department especially Bayard Davis he was very helpful with the Sirius radio and Devon was wonderful in understanding my needs in a vehicle

joaneudy69

18 de feb. de 2014

We traded up to a new ford Edge. We worked with James and he was polited, respectful and down to earth. No monkey business.This car drives like a dream. I love my new FORD.

Oksana1

14 de feb. de 2014

Davon Beale is the best employee in that place. He answered all of our questions that we have asked him. He will give you really good price. Thanks for doing goodjob, you are the best.

marklally

13 de feb. de 2014

I found the certified pre-owned Fusion hybrid that I wanted at this dealership on the internet , I submitted a bid online; Rod Hunter called me back and we negotiated on a price before I drove the two hours to the dealership.I was pleased that they did not try to renegotiate after I arrived. I was also pleased that I did not get a high pressure sales job for add-ons in the finance department, although I did end up buying a 100K bumper to bumper Ford factory warranty at a reasonable price. I was very impressed with this dealership and was surprised at the sheer number of specialty cars that were on hand at this store, it was like walking into a car magazine.

KaylonNC

20 de ene. de 2014

I found a used Silverado on autotrader listed there that caught my eye and called to make sure it was still available before I made the 45 minute drive. When I told Don I was on my way, he made sure the truck was sitting right out front warmed up. Don was a pleasure to deal with as a salesman. I have been to 20+ dealerships in the last few months looking for my truck and normally dealt with the pushy, arrogant sales guys that have made me not want to purchase from them. That was not my experience at Crossroads. These guys made me feel like they appreciated my business, and in today's economy, that makes all the difference in the world. I paid a little more for my truck (not much, the price was more than fair) than I could have for an identical one about another hour down the road because of this. Getting my deal done took longer than expected, but it was here that this team shined. It was a little after 7pm when I arrived and dealing with my bank was causing big delays. They closed at 9 that night but Don wasn't about to leave. I had some concerns with small repairs and sat down with Don, Pat, & Jabbar to hash out my price. These gentleman were professional and helped me get the right price that fit my truck and budget. It was after midnight when we we're able to finish all of the paperwork and these guys were all smiles and friendly the whole time. I know they weren't to happy to be there that late, but you couldn't tell it by their attitude. In comparison, I called another dealership at 4pm that day to let them know I was on my way. The sales manager there said they closed at 5 and didn't have time to start a sale that late. They had a skeleton crew and he had dinner plans. Thanks to them I found myself at Crossroads. I will be looking to upgrade my wife's jeep to a larger SUV within the next year or so and you an bet the farm that I'll be giving Don and the crew at Crossroads in Indian Trail my business. I hope this review reaches your team at the dealership. If it does, make sure those guys know I appreciate being treated the way I was during my late night purchase. It made what is normally a frustrating experience great. Thanks guys, and I love my truck!

race4ever

15 de ene. de 2014

crossroads ford is a great place to buy a new truck. they are friendly and will work with you and make sure you get everything you need. they also have people waiting to help u with anything. jerald little was the best sells man he helped us with the paper work and made sure we were happy with everything. thanks crossroad for the experience.

stacecosta

15 de ene. de 2014

Sales...I really had a great experience buying a car from Graeson. I told him what I wanted and he listened. He was so sweet and actually went out and bought me a new car smell air freshner because he knew how much I wanted the car to smell new. It worked too!!! Service...There was some confusion as to whether service changed my brakes. I was told that they squeeked because they were new, but the inspection form listed them as a pass, not as replaced. When the showroom manager checked on this, they actually were not new, rather they had passed inspection. Instead of addressing the squeek, he suggested that I buy an extended warranty.Financing...I was disappointed that financing wasn't able to get me a better financing rate considering I put $5,000 down. i understand I hade challenged credit but that's alot of money to put down and I feel he could have faught harder. I also did not like the hard sell at the end to add options like warranties, gap insurance, etc. I felt the financing rep was offended when I would not add the warranty.Overall goo to great experience, better than most!!! I would absolutely buy another car from Crossroads Ford but would probably get my own financing.

BellaT

11 de ene. de 2014

My experience at Crossroads Indian Trail was great! I went in there to trade in my car and buy a used one. Graeson was the salesman I had sat down with. He went back and forth between myself and the appraisal team to try and get me the best possible deal for my trade-in and a new car. We spent a few hours there going through all the options available. After the negotiating, I had to think about it for a few hours. I came back in a few hours later because I could not pass up on the great deal. I got a good deal for my trade in, and an awesome deal for the used mustang that I wanted. I want to say thank you to Graeson for your patience and hard work. And thank you to Crossroads for your quick appraisal on my old car and bringing in my new car safely.

WDL2013

5 de ene. de 2014

My wife and I selected Crossroads Ford of Indian trail after visiting three different manufacturer's dealerships for several reasons. First the salesman, Frank Diveglio was by far the most professional we have worked with over 52 years of buying cars. We felt comfortable through the whole experience which took about 4 hours; he was super knowledgeable on the product we wanted. Frank knew every knob and touch screen on the vehicle. He delivered on all clarifications we requested. We found the dealership to be clean and comfortable with good lighting and a large selection of vehicles-"inside". Frank was great of follow up, he had the car shipped in from another dealership, washed and ready to go by the time agreed upon. All employees from the front door to the restaurant performed like they were happy to have us there. Finally the price negotiations never became a uncomfortable issue. I would recommend this dealership to any one expressing a interest in buying a car or truck; my son bought a new F150 a week later from Crossroads Ford.

Theresad2014

2 de ene. de 2014

Lisa helped my mother with her new auto purchase a couple of months ago. We went to the dealership not at all planning to purchase that day. Lisa was first to greet us {we planned to ask for her anyway}. She listened to us and went the extra mile to find what we wanted. The car was being brought in from another lot and even though she was due to leave at 6, she stayed until I could get back there around 7:30. She was also great with our kids!! It was my 6 year olds birthday and she have her balloons and even have one to my son. We were very appreciative and would certainly recommend her and the dealership. Michael was also very nice and helpful. He too previously helped my mother. Thanks to all!!!

Jeff09

22 de dic. de 2013

Ordered a new Mustang from Rod and had a great experience. He and Michael kept me well informed while I was waiting on my new car.

ksullivan2013

22 de dic. de 2013

From the moment you step out of you vehicle everyone makes you feel welcome and not like you're just another sale!! The entire staff is very professional and courteous. They actual care about your needs not about making the sale. I had just purchased a newer car from a dealership in Charlotte and was not happy with my car things just weren't right with my car. Come to find out the used car I had purchased from the other dealership had been in a wreck. Jerald and Mike helped me get out the car and reduce my interest rate drastically!!!! You won't find a nice more professional group of people!! Jerald is awesome. He had contacted me several time to make sure that I am still happy with my new Edge!!! I am still impressed....No one does that anymore!!! I would definitely say Crossroads has a good thing going and does not need to change a thing!!!! CUSTOMER SERVICE IS #1

SmilesMcBoney

20 de dic. de 2013

I could not have asked for a better salesman than Graeson. He took the time to understand my needs, and worked diligently to find what I was looking for. The entire process was smooth, and there were no silly, high pressure sales tactics. I have been buying vehicles for longer than I care to mention, and this was definately the best experience so far. I will be back, and I will send friends and family to Graeson. - Mike from Monroe

mgusto

20 de dic. de 2013

Second vehicle in less than two years with the experiences exceeding my expectations. Lisa and Bobby continue to provide an honest, fair and enjoyable experience. We love the new 2014 Escape.

johnjscaletta

16 de dic. de 2013

It was a very pleasurable experience. I recommend you ask for Graeson when you go there. He is fair and flexible. He explain every detail along the way.

opie685

16 de dic. de 2013

My wife and I had been looking for a new Ford Focus for quite a while but could never seem to pull the trigger. We had shopped at almost every Ford dealership in the Charlotte area and were starting to feel as though the right deal wasnt gonna happen for us. I came across Indian Trail Ford's Black Friday specials online and we went to take a look. Immediately we were impressed with the friendly staff and their enthusiasm and willingness to help us. We were well taken care of from beginning to end. I would highly recommend Crossroads for your next vehicle. I know we will be going there FIRST next time.

m0m_0f_twins

7 de dic. de 2013

When my husband came to the dealership just to "look" at trucks; he didn't expect to leave with one that same day. Graeson McGaha came out and asked him what he was looking for...and from there on that's when it started. My husband doesn't really care for pushy car salesmen....but Graeson was different. he let him take his time, make sure the truck he wanted was "the one", he was patient, polite, interested in why we came to look for the truck,he was friendly, just an all around good salesman. if we went back to buy anymore cars; we would defently choose Graeson to be our salesman!!!

krisred

2 de dic. de 2013

This dealership is absolutely first class! Not only did they work to find me a vehicle, and succeed, but they did everything they could with pricing to get me in the vehicle. I've never seen a team of people work so hard to earn my business. They were never pushy or rude, but courteous and professional. Not only did they sell me a car, they have my business for the rest of my life. After visiting countless other dealerships, and feeling like a piece of dirt, or like I was simply wasting their time, Crossroads treated me like royalty. I also noticed the sales staff going out of their way to open the door for me and my family every time we entered and exited the building. What a refreshing experience! I could write a book about how this entire staff worked hard to earn my business. I've actually never encountered anything like this in my decades of buying new or used cars. Words simply can't express how impressed I am with this group at Crossroads. If you're looking to buy either a new or used car, this is the place I'd recommend. At least give them a shot. I'm positive you'll be just as impressed as I was. Kris

hummer25

2 de dic. de 2013

As a small business owner with limited time to spend on purchasing new trucks, I am very pleased with my purchase experience at Crossroads Ford Indian Trail. Frank was very helpful with understanding my business needs and made the experience nice.

bluejeans

27 de nov. de 2013

I have worked with several family members in purchasing new vehicles over the last several years. Most dealerships give the typically unplesant experience of high pressure commission sales; at some dealerships this gets so bad it's almost anoying. However when I went to buy a vehicle for myself at CrossRoads Ford, the experience was one-of-a-kind. Everyone I dealt with was very helpful and professional. The energy I felt was that of the entire team trying to help me get what I needed, and not that of high pressure sales. In the 10-15 deals I have been a part of, Frank DiVeglio has provided the most plesant and satisfying buying experience by far. I recommend this dealership and Frank to anyone in the market for a vehicle.

Critterdvm97

18 de nov. de 2013

I found the 2013 Ford Explorer I was interested in online. After speaking to the Head of Internet sales, I decided to make the drive from Florence SC to take a test drive. Boy,was it worth it! Danny Brown took care of my experience from the test drive, trade in of my vehicle, to explaining the SYNC system in the Explorer. His able assistance made the process easy and comfortable. He was both personable and knowledgable. I would recommend Danny to anyone looking to go to CrossRoads Ford.

k1major

15 de nov. de 2013

Thanks for the great vehicle at a great price and even better yet; a great experience from start to finish! The team at Crossroads Ford of Indian Trail really did an outstanding job for my wife and I.

dwithrow61

8 de nov. de 2013

I'm not one to just go out and buy a vehicle on a whim, so when I searched on line for the truck I was looking for, I found it at Crossroads Ford. So I do an inquiry on the vehicle. I don't usually leave my number but, I wanted this one. I get a call from Graeson McGaha, wow what a friendly helpful guy. I don't usually like talking to salesmen but Graeson was really a down to earth guy like myself. I got a lot of info from Graeson before the trip down. I told him that I was interested in the truck I was inquiring about and, he told me that he would have it ready for me. I live about 2 hours from the dealership but, when my wife and I arrived there the truck was sitting out front ready and waiting. I ended up bringing it home with me like I told him I would. Graeson and the entire staff there are just great people to deal with. It was such a pleasant deal, my wife told them that her next purchase will definitely be with them. My wife and I were so impressed with them that was all we talked about on the way home. She had just purchased a car the week prior to my purchase, so we will be definitely making more trips to Indian Trail Crossroads Ford. Thnx Graeson for all your help, you make truck buying a lot easier and friendlier process.

adm123

6 de nov. de 2013

This is 3rd vehicle my family has bought from Crossroads Ford, one in Southern Pines, Cary and Indian Trail. My son had been looking for me a convertible for a while and when he found the Mustang at Crossroads, I knew I wanted it. He called Walter and asked that he have the car clean, up front and ready to go with his best deal and he met our expectations. The only problem I had was in a hurry and it took a while to get a finance manager to complete the paperwork. I would highly recommend your dealership and will send my family and friends your way if you have what they want.

jnmaness

4 de nov. de 2013

My wife and I had a great experience at Crossroads Ford. Our sales consultant Glen was awesome! He was not overbearing and worked hard to help find the right vehicle at the right price. If anyone is looking for a Ford this is the dealership and consultant I recommend.

RobertReber

3 de nov. de 2013

Decided I wanted a new mustangCom[leted an on-line registration Spoke with graeson next day and told him what I wanted and my trade-in expectationsMade an appointment and met with Doug since Graeson was detainedBought car got great trade in compensationMustang was delivered on time, clean and had full tank of gasAll new car features were explainedFantastic experience with Doug, Graeson and sales manager Kyle

myrtle02

3 de nov. de 2013

The personal at Crossroad ford was very helpful in us finding and purchasing our ford edge, they were very friendly and if we had a problem they were there to solve it. They were patient, kind and informative about out new edge, there were no pressure from the sale people. I would recommend them to all our friends.

mdhilfig

2 de nov. de 2013

Doug was very helpful and knowledgeable of their vehicles. He worked very hard to make sure we got a deal we were happy with. This is the third vehicle I've purchased from Dale Jarrett/Crossroads Ford and it won't be my last.

greson

1 de nov. de 2013

hello Graeson McGaha , wade burnette/ I WANTED TO AGAIN THANK YOU good job/ i like F150 TRUCK/ enjoying it every days,thank u / I make a friend that day not DEALER. thank u

bkhamilt

30 de oct. de 2013

I really enjoyed my experience here. Graeson and Tyler were very gracious and worked with me over a several day period crafting a deal that worked for me. I gave them this rating because of the time they tool to listen to my concerns and the amount of time we spent haggling for a fair deal. No pressure tactics were used; I knew what I was comfortable with and we worked to reach an acceptable compromise. That is, after all, the art of the deal. This is the second car I have purchased herre, and when the time is right, they will definitely be one of the dealers I work with.

uncheels68

23 de oct. de 2013

This is our second car from Graeson at Crossroads Ford of Indian Trail. Would recommend this dealership and Graeson to anyone. Great service, price and service. Great follow up after the sales as well!

jeffgreed

23 de oct. de 2013

Glen Cassel was very pleasant to work with and there was no pressure to make this happen. He invested a substantial amount of time to help find the right truck for my needs which happen to be very specific. I worked with Pat as well to finish up the paper work and found him to be very helpful as well.Thanks,Jeff Reed

jnsdgs02

22 de oct. de 2013

My wife and I just purchased a CPO 2013 Ford F-150 XLT from this dealership. We had a wonderful experience and would highly recommend both the dealership in general and Rodrick Hunter (our sales consultant) and Tyler Finch (our Finance representative) in particular. With respect to the dealership, it had a very pleasing appearance, it was spotlessly clean, well organized, had a great cafe and the staff was very friendly. It also had a very good selection of vehicles (both new, used and CPO) on hand. With respect to Rodrick and Tyler, both were very professional and knowledgeable. We honestly didn't feel pressured to make a decision with respect to the vehicle we selected. We also didn't feel pressured to purchase an extended warranty or other ancillary product after we selected our vehicle. From our perspective, Rodrick and Tyler were friendly, easy going, approachable and honest. We hope to work with them again the next time we are on the market for a vehicle.Finally, both my wife and I felt the prices of the vehicles we looked at were fair and reasonable. We also felt the financing arrangements were very competitive. In closing, we would strong encourage anyone on the market for a vehicle to visit Crossroads Ford of Indian Trail!

KatieSadowski

17 de oct. de 2013

I cannot express how helpful and friendly everyone at Crossroads Ford is. I needed a new car in a short amount of time and my parents live in a different state then I do. This was my first big purchase, so Lisa worked a lot over the phone with my parents to help me - she was very professional and went above and beyond what she needed to do. Demetrius was the first person I worked with and he was great - really friendly and personable. They knew who I was each time I walked in the door. I believe they have great customer service. Crossroads Ford definitely made my first experience of purchasing a new car a great one.

Wesley86

16 de oct. de 2013

Very friendly. Would definetly consider buying my next car here and strongly recommend this dealer. Graeson was very friendly and helped me thru the buying process completely.

patrickcoggin

16 de oct. de 2013

The Entire staff made us feel comfortable the entire time and every question, detail, inquiry was answered and explained and 2nd to none, the entire experience never felt like any previous purchase made.....entire deal was closed within 45 minutes and I have never had a better dealership experience than at Crossroads.Hats off especially to Lisa Birch and Bobby Wallace for making this so EASY! Top shelf QUALITY sales and management.Patrick CogginCutting Edge Pizza, LLC

beachbum53

13 de oct. de 2013

I needed a car my son had just bought a new car from Graeson McGaha, at Croossroads Fords I met my son at Crossroads on Saturday and introduce me to Graeson immediately I felt comfortable with Graeson.He asked what I was looking for and the price range I told him he showed me some cars we picked out a red 2010 focus I drove it.. I liked it a lot. Decided this was what I wanted went inside and did the paperwork then it was time to get it financed had a little trouble and Graeson said he would call me Monday he asked what time I got off work I told him I had just got off work and the call came in and Graeson said I have good news and bad first thought was the loan didn't go through he said no not on that car but on a brand new 2014 Ford Focus I said you are kidding he said no can I come over to Crossroads I said yes on my way . Graeson met me as I walked in and said come on your car is outside we talked about some details and looked at the car I fell in love with the car at first sight and Graeson said great we went back inside and started the paperwork and I knew the car was going to be mine . Greason is a awesome salesman I will be sending all my friends to him and to Crossroads Ford he also has become a great friend and I am sure when my other two boys want a car they will be coming to Graeson at Crossroads Ford Thanks again Graeson!! Loving my Ford Focus!!chris

Steph0313

9 de oct. de 2013

What a great experience! Graeson was AWESOME! He worked hard to provide my family exactly what we needed and went the extra mile to get us a great car at a price we could afford! I highly recommend Crossroads Ford.. And make sure you ask for Graeson! I promise you won't be disappointed!!

jenzmarilyn1

8 de oct. de 2013

They worked as a team and did whatever they could to help us find the right truck. Very friendly and always returned calls promptly. I did not have that experience at other Ford dealerships and bought the truck from Crossroads because of the staff.

macr0w

7 de oct. de 2013

Danny Brown is a great salesman.He was very knowledgeable and he comes off as an honest, personable guy that you can trust. He was a pleasure to work with and made buying a car a great experience.I would highly recommend him and this dealer to my friends.

ranger1985

4 de oct. de 2013

had starting noise underneath turns out to be mismatch tires my explorer is an all wheel drive vehicle. tire kingdom sold me two tires instead of 4. bayrd said the only way to solve this by putting 4 brand new tires. I was given a discount along with a free front end alignment and replace the old fluid in the transfer case which was given at discount. runs great no more noise. took the tires back to tire kingdom after talking district manager he agreed the salesman should sold me 4 tires got a full refund. thanks bayrd

Joe Niday

29 de sep. de 2013

I have bought many cars and this was by far the most pleaserable, hassle free process I have encountered. I came to the dealership late in the day and Mr. Brown made sure I had the car I wanted for the price I needed before we left the dealership. I defintely will go back to Crossroads and Danny Brown with my next purchase.

Vickie1951

27 de sep. de 2013

We got to Crossroads Ford before they opened. Danny Brown was there early and came to us right away. So glad because we would have moved on to another dealership. He was patient and not pushy, gave us all details we needed on each vehicle we looked at. We would recommend CrossRoads and Danny to any of our friends. Thank you for a wonderful experience.

colleen01

26 de sep. de 2013

This was the best experience I have ever had at any car dealership. My car had been wrecked and we were in a hurry and it was our salesmans first day. He was so professional and courteous and quick. We actually were dreading what car we would come home with due to our budget but to our surprise they got my payments exactly where they needed to be and it is a nice looking ride. Thanks again for the no haggling experience. I would recommend Crossroads Ford and Danny Brown to anyone who may be looking for a new or used car.

DVBrown

24 de sep. de 2013

I purchaced a new Fusion SE due to the profesional manner I was treated, the fast efficient closing, and the great price.I knew that from research my famiy needed a Fusion . But, I was not certain which engine/ powertrain was best suited. Mr. McGaha allowed us to test drive every combination available and provided knowledgable details. After quite a few test drives the choise was made and we have never looked back. There is a lot to be said of a "no regrets" purchace. As to the closing , it could not have been more painless. I have bought many new cars and some dealers use an extended, hours long high anxiety procedure to extract every last dime from the buyer. At Crossroads Ford once I found the car we wanted it was literally minutes and we were driving away in the new car, at a price that was hundreds less than we had planned on.A great Purchace Experience.

msawtelle

23 de sep. de 2013

Had a great experience at Crossroads Ford Indian Trail. I did not feel pressured to buy right then and there. I was met by a friendly and professional salesman, Graeson McGaha, who was very patient and supportive as I picked out and purchased my new Ford truck.

scotlind1

21 de sep. de 2013

Excellent experience, Lisa is good, no pressure sales rep, pleasure to work with. Paperwork is a pain but that goes with buying a car.thanks.

CBoatright

20 de sep. de 2013

We went to Crossroads Ford looking for a new car after my fiances truck broke down. I have worked with all the folks at CrossRoads in the past, and have stayed in touch with them. I emailed Graeson and let him know we were coming and what time we would be there. He met us at the door and after a few minutes of catching up, we got down to business. We told Graeson what we wanted, what our price range was, etc. It took him about 15 minutes to find the car we were looking for. Mike Capron was very clear and helpful as far as getting us on a payment plan and explained the warranty very clearly. I highly recommend Graeson and the team at CrossRoads Ford.

MarneRoetman

17 de sep. de 2013

Graeson went way beyond what anyone else would do! He helped me find a job thru personal contacts so that I could purchase my new 2014 Fiesta!!!!! Thanks, Graeson.Marne Roetman

paps101

16 de sep. de 2013

This was the second time I bought a Ford truck from them. Both times everyone I had any dealings with treated me with the utmost courtesy and that's the reason I'm back again. Their salesman, Walter Van Note explained all the features and how to work all the operations in the truck and I left with a very satisfied feeling on how to enjoy my new F150 truck..... Thanks Walter!

kblathan

13 de sep. de 2013

When we went to Crossroads, we were really just looking at different cars for my daughter. But after she drove the Mustang, she was sold. Graeson was great. He made sure we got a deal we could live with so my daughter could get the car she fell in love with. Thanks Graeson.

bbarrett75

12 de sep. de 2013

Went in for a new F-150. I wanted to see what my options where. I worked with Doug Benson. As most people know, buying a car is never a short process but Doug was fantastic. He was extremely helpful and knowledgable. He continued to work with their financing department to get me where I wanted to be on a trade so I could buy the new truck. Overall, it was a great experience. I would recommend this dealer and I would highly recommend that you ask for Doug.

stephaniemichaels856

11 de sep. de 2013

I Have owned my business for over 20 years and Patrick has always been my sales person. He has saved me money over the years by setting my trucks up to do the work load they are needed for I tend to drive them til they reach 150 to 200,000 miles. he showed me how adding a maintenance program and a warranty program to cover my power train has saved me money. I had an engine go when i had 120,000 miles if cost me 100.00 the cost of my deductible to have a new engine installed the engine alone was 12,000.00 If you need someone who knows what you need and what will save you money go see Patrick.Don

walterscott

10 de sep. de 2013

Frank, Mike, Bobby and Pat went above and beyond to take care of me. I was in a bit of an odd situation and they were the only dealership that was able to help me out. I will definitely be back!

dleigh0

6 de sep. de 2013

My son, his girlfriend and I were having lunch at DJ's dinner when I decided to test drive a 2013 Mustang GT. Danny Brown was the salesman that helped me. I fell in love with the car, but knew I couldn't afford it so I asked Danny to find me a Mustang that was in my price range. Before I knew it I was leaving CrossRoads in a beautiful Mustang that is now mine!!! Danny was very knowledgeable not only about the car and its features but also about moving through the buying process in a smooth manner. When I'm ready to get another car I WILL go back to CrossRoads and see DANNY BROWN again. Thank you, Danny!

pwilkersonus

23 de ago. de 2013

Greason McGaha and Bobby Wallace worked with me through a trade-in of my 2010 F150 Supercrew to a 2013 F150 Supercrew. I have purchased three vehicles at this location in the past ten years and just walked in to look at newer models. Greason showed me around and I found a vehicle I liked and Greason had my vehicle quickly appraised. He was very helpful in getting me every rebate available. Between Bobby and Greason we agreed on a fair trade in value. I was sure that I wanted to make the deal but my wife needed to be convinced that it was a great deal to trade a purchase. Greason had to sell the vehicle twice once my wife arrived his personality, professionalism and persistence to represent the company and us was a virtue we have not seen many salesman in the past. I have already recommended Greason and would definitely recommend Greason to any of my friends that are in the market for a new vehicle. After we left the dealership Grason kept in contact to insure all of the punch list promises were taken care off. He assisted me with a loaner as my new vehicle had the punch list items taken care of. He has also made follow up calls to insure we were completely happy with our purchase.

Fig5

22 de jul. de 2013

Graeson and Bobby, did everything to make our visit enjoyable. Graeson spent considerable time showing us the features of the new Taurus.My wife traded her Cadillac in for a Ford which I did not think would happen. Thank You for the time spent and the knowledge of your product you shared with us.Dave Hilfiger

Leo7Paul

6 de jul. de 2013

My experience at CrossRoad Ford of Indian Trail was exceptional. Lisa Burch, who was the sales consultant that sold me the car, was very helpful and energetic. You could tell she was interested in selling the car without being pushy. Both she and Pat were very friendly and customer-focused.

Carolturnbaugh

1 de jul. de 2013

Everyone from Graeson to Lis to Kyle to Tyler and Bayard were fantastic. I will always come to them for my future purchase! Thank you all!

marciasanabria

24 de jun. de 2013

Greason McGaha is a very good seller, he is not a pushy one,great personality he worked so hard to get me a good deal, I was very please with my purchase,for sure I will recommend him to all my friends... Thank you Graeson.

clydeplyler

24 de jun. de 2013

My wife and I have dealt with many dealerships over the years and this was the best experience we have ever had. I did not feel pressured or looked down upon. These are things we have experienced as well as our friends from dealerships in the past. Crossroads will definitely get my business again when it is time to get my son a car. I will tell all my friends about Crossroads!

bjjoyner13

19 de jun. de 2013

Graeson was the best salesman that we have ever dealt with. He had a great personality and was not pushy with us at all. I would recommend him to any of my friends or family. We will definitely be dealing with Graeson again.

NikkiRobertson

19 de jun. de 2013

I would ABSOLUTELY recommend Crossroads Ford and especially Graeson McGaha to anyone and everyone!My husband and I went to the dealership not really knowing what car we wanted and Graeson was so patient with us while we shopped around. We checked out other dealerships and other models and decided to get the Ford Flex Graeson recommended. He was very knowledgable about the different models and about the options on the Flex. He was also very helpful with our 2-year-old son as we filled out the paperwork (Graeson even took time to play with our son and get toys out of his own car to keep our son occupied). He is very professional and personable without being an overly-agressive salesman (which is what my husband and I were both dreading about buying a new car). Come on- we all know how they can be! Well, Graeson ISN'T! I know we made the right decision with the dealership, the car and the salesman- We made a new friend in the process! Thank you Graeson, we got EXACTLY what we wanted and MORE!! We will definitely be back to get my husband a truck!

Panthers55

18 de jun. de 2013

Actually, I met Lisa Burch about four years ago and eventhough things did not work out for me at that time regarding trading in my vehicle, I still kept her card because of her overall friendly attitude/service and outstanding professionalism (going above and beyond to assist with my particular situation). I knew then if and when the opportunity presented itself once again that I would return to this dealership just because of Lisa, and I must say that she proved me to be correct in making my decision to do so today. I received the same outstanding level of service that I received years ago. Thanks Again So Much Lisa!!!

pwm66

13 de jun. de 2013

Great treatment at Crossroads. Danny & Graeson worked hard for me to get a good deal on my Escape.Love the car! They made buying a car a good experience.

RhondaSmith87

5 de jun. de 2013

My experience at Crossroads Ford was the most pleasant car buying experience I've ever had. The entire staff was friendly and their main concern was giving me top notch customer service. The sales staff was helpful without being "pushy," and Lisa Burch was a joy to work with. She listened to me, and as a woman buyer, I felt I was treated with the same respect that any male buyer would've been. Lisa answered all my questions, and I loved her approach as a whole. I felt like Lisa and the team at Crossroads were working on my behalf, to make the deal that would work best for me. I felt like my satisfaction was top priority the entire time. I left with a new Ford Edge and a new respect for this car dealership! And their great customer service even continues after the sale! I will definitely send anyone looking to buy a vehicle to Crossroads Ford!

myford2013

30 de may. de 2013

I came in not knowing if I wanted to buy a car or not. My other car was payed off but starting to have problems. Graeson McGaha made my experiance as stress free as possible. He showed me several cars and we talked over the benefits both with my needs for a car. Graeson has an amazing understanding of the Fords available and many of the other brands. He was able to help me make the best choice for my needs. Graeson walked me through the process and at no time did I feel like I was being pressured to make a deal. It is still a car dealership and some pressure is to be expected but this was the best experiance I have ever had at any dealership. I have already recommended Graeson and this dealership to all of my friends. I will always come back to Graeson McGaha for my and my families car need from now on.

rosser1

27 de may. de 2013

We had a wonderful car buying experience and will definitely return to purchase other vehicles in the future. Graeson McGaha made our car buying experience very pleasurable because of his friendliness and knowledge of the vehicle.

garr2828

21 de may. de 2013

Graeson was very helpful and professional throughout the entire process. There was no undue pressure to purchase and I believe that I was given an honest and fair deal on the 2013 Mustang GT that I purchased. Thanks Graeson! I would definitely recommend Graeson and Crossroads to my friends and family.

Valeriecs

20 de may. de 2013

This was the fourth car that we purchased from Frank and with each transaction/sale he has been open and wants to do what is best for his customer. We appreciate his honesty and his help in getting us in the car that had the features we wanted. It has been a pleasure working with Frank.

Yolib513

20 de may. de 2013

By far the best car buying experience I have ever had! Graeson was hands down the best salesman I have ever met! He was AMAZING!

rhondaballard

19 de may. de 2013

I previously purchased a 2010 Ford Escape from Dale Jarrett Ford. I used this dealership for all service. They contacted me to trade in my Escape - I went in and dealt with Danny Brown. He's a very likeable, personable guy who was friendly but not a high-pressure or stupid-tactic salesman. He was able to make the deal, and then Pat Oberer was my financing guy both times (love him!). The only things I would say to make it better would be to ensure your service department cleans up after themselves. My Escape came back numerous times with oil/grease/grime on the interior...they did once provide me a full detail after I complained. Thanks all!

gotribe1

18 de may. de 2013

The best car buying experience we've ever had. Fast, friendly, good price. Didn't take all day to make the deal. Definitely will go back.

walmart

16 de may. de 2013

Great experience. Excellent customer service. Was given what I wanted without any harassment or negative responses. Listened to what I wanted and worked out a great deal.

Cbleakley

13 de may. de 2013

Danny was super nice to us. Showed us vehicles that we were interested in and didn't pressure us at all. I would highly recommend anyone interested in a Ford to go to Crossroads.

vanderbe7

5 de may. de 2013

My current vehicle needed some work done & I decided to trade it in. Some friends of mine from work had just bought 3 cars from Jerald & told me to go see him. He was very friendly and accommodating without being pushy which I really appreciated. I absolutely love the car I drove out of there with: 2011 Hyundai Sonata Hybrid. I bought it on Thursday 4/25, Crossroads filled up my gas tank & I haven't had to stop for gas yet, so thats exciting!

gamecock86

2 de may. de 2013

I was very pleased with my experience with buying my first car at Crossroads of Indian Trail. I had the pleasure of working with Graeson McGaha and Pat Oberer. I was never pressured into buying something I could not afford and I was able to find a car the fit my needs. Graeson was straight forward and upfront with me about the vehicles I was interested in and after I was able to find the car I wanted for the right price, Mr. Oberer took care of my finance paper work and was very thorough while explaining the details. After making my purchase, Graeson followed up with me and continued to provide great customer service.

obxcop

30 de abr. de 2013

I was very pleased with my visit to Crossroads Ford because I found exactly what I was looking for the our monthly price. Our salesman Mr. Cassell and our finance officer Mr. Oberer were great, very friendly and very willing to work with me and my husband on this purchase. I'm very happy with the our new 2013 Ford Escape that we purchased.

KathyStarnes

29 de abr. de 2013

Buying a car at Crossroads Ford of Indian Trail with the help of Jerald Little & Kevin Wilson was an exciting, fun and stress free event. I would recommend these wonderful guys with your car buying needs. Never did I feel pressured to buy something I couldn't afford and they worked very hard to get the price to where it was comfortable with our monthly budget. I completely trust this car dealership with my car needs. While we were waiting for the paperwork to process we were even given a free meal. Jerald & Kevin are wonderful, friendly & fun guys to work with with your car needs.

uncheels68

29 de abr. de 2013

I had a great experience with this dealership. Graeson was really a pleasure to deal with and had impeccable follow up and customer service. I was able to get a great deal even with a few credit and negative equity issues. I would recommend Graeson and this dealership to everyone

Elements

28 de abr. de 2013

Last week, after having walked out of another Ford dealership, we walked in to Crossroads Ford. What a great experience! We were paired by the sales manager with an appropriate and studied salesman. He demonstrated the products for us, answered our questions and helped us select a vehicle that most met our needs. Though we were prepared with preliminary research, we were able to get more information about each product to assist in our decision-making process. We didn't have to buy that day, but with the enjoyed experience, we had the confidence to buy. We would certainly recommend these two individuals from this dealership. Thank you Bobby and Than you Glen for making our negotiations with you pleasant and fair.

Missie6363

27 de abr. de 2013

This was the BEST experience We have ever had buying our New truck out of any vehicle we have ever purchased which is ALOT and WE WILL be Purchasing MORE in the future from Graeson McGaha which went OUT of his WAY in every way to help US and we had a wonderful time with him and CROSSROADS FORD in Indian Trail, NC and WOULD HIGHLY RECOMMEND Graeson McGaha for your Next vehicle purchase...... Thank You Graeson McGaha and Crossroads Ford I LOVE MY TRUCK <3 <3 Missie and Family!!!!!!!!!!!!!!

Pwpzt

13 de abr. de 2013

My first experience with crossroads ford in Indian trail. My sales person Lisa burch was so helpful & knowledgeable with all of my questions about the vehicle I was purchasing. I have purchased several new vehicles from a number of dealerships but crossroad ford in Indian trial was the most pleasant experience I've ever had. I live over an hour away and I will go back to purchase my next new truck at this dealership. Price was great ! Sales and in general everyone was just really pleasant. Keep up the good work. Thank you. TM

hayleybugg

5 de abr. de 2013

I was very pleased with my visit to Crossroads Ford because I found exactly what I was looking for at the perfect monthly price! The staff was great, very friendly and willing to work with my small budget. I'm so happy with my purchase.

psnyder01

2 de abr. de 2013

We had a pleasant experience at Crossroads Ford about a year ago with a recall on our 2004 Ford Escape, so when the time came to replace my 2001 Buick Century that was the first place we visited. Our intentions were not to purchase a vehicle on the first day of looking, but I found a really clean used Buick that I really liked so I enquired about it. The salesman I found was Kevin Wilson, and his friendly and calm demeanor made me very comfortable in dealing with him. There was never a pressure sale atmosphere. He worked very hard to give us the payment plan that we needed to fit our budget, which he did manage to get for us. The overall experience was pleasant and easy...not what I expect from a car dealership. We will most definitely be back.

Avory81

26 de mar. de 2013

Awesome customer service from start to finish. From day one I never felt pressured into purchasing a vehicle. Staff was courteous and very friendly. I would highly recommend this dealership and Graeson McGaha as a salesman.

rcopeland1

26 de mar. de 2013

I was at the dealership getting my Truck serviced and decided to walk around with my wife and look at the new cars. We were not ready to buy but wanted to get some ideas. We were approached by a salesman Graeson McGaha who was willing to let us look at our leisure and was willing to answer questions about the vehicles we were looking at. There was no pressure at all and we left with a good feeling about this dealership. A few months later we were ready to get serious about looking to buy so I gave the Graeson a call to ask about a specific model. He was at work that day and said he actually had a one of that model he would like to show us. We went to the dealership and met up with him and still did not feel any pressure. The offer was good and there was very little haggleing to get the deal we wanted.

judy666666

25 de mar. de 2013

This was our first experience with Crossroads and my husband and I could not be any happier with the service we received with Lisa Burch at Crossroads Ford of Indian Trail. Lisa was exceptional with her customer service and attention to detail. I would highly recommend Lisa to anyone looking for a dealership in this area.

sjhaigler

16 de mar. de 2013

We purchased a new Ford Edge from Crossroads Ford - Indian Trail yesterday and were so pleased how weii we were treated during the process of purchasing a new vehicle. Everyone was very professional, well mannered, no pressure, and we really felt at ease. We would love to see all dealerships be managed like this dealership.

SWELLCLUB2

7 de mar. de 2013

I went to Fort Mill Ford (FMF) where we had leased a 2010 Ford Flex in 2010 to find a replacement vehicle as our lease would be up shortly.I asked if I could take a vehicle home overnight. I was told "NO", it's against their company policy. I reminded them that in 2010 when I leased the Flex they had no problem with my taking it home overnight. I told FMF that I would be looking elsewhere for a new vehicle, the FMF salesman just shrugged his shoulders. I went to Crossroads Ford (CF) and had no problem taking a vehicle overnight, in fact I took home two vehicles overnight. CF was very accomidating. Doug Benson worked (really worked) to earn my business. He found the righ vehicle (2013 Escape) in Marrietta Georgia and had it shipped in. Doug worked tirelessly with the finance team to secure the right lease combination for me. As I was there during lunchtime, Doug even provided me with a free lunch at the in-house diner...talk about good customer service!One last thing, in 2010 when we were shopping for the Ford Flex, we came to Dale Jarrett Ford (DJF). That experience pushed me over to FMF. DJF did nothing to earn our business. They typified the negative image of a shady car dealer, all they needed was a plaid sports coat. What a breath of fresh air CF is.Welcome to the Charlotte area, Crossroads Ford.

bevt64

7 de mar. de 2013

I had a wonderful experience at this dealership! Doug Benson could not have been nicer and he is a true professional sales consultant. He was very eager to get me and my wife the perfect F150 to suit our needs. It is a beautiful truck! I also highly recommend the General Sales Manager, Bobby Wallace, as he was very helpful as well making sure the truck met our needs and that we were satisfied. Everyone at the dealership was very friendly and the customer service was outstanding. We traded in a truck and the deal was one we could not pass up! Also, Bayard Davis in the service department did an outstanding job switching some tires for us and installing a bed liner for our truck. He was very quick and thorough and anxious to make us happy. I am happy to say that we are completely satisfied with our experience at this dealership and we will return for future service needs. If we ever decide to trade again, we will definitely see Doug Benson.

gotribe1

2 de mar. de 2013

The easiest and most stress free car buying experience ever. Jerald and Frank were great. Highly recommend this dealership. The deal was fair and did not take all day.

gjamison1

24 de feb. de 2013

Sales Consultant Jerald Little was Great and got My Wife and I in a new 2013 Ford Escape Titanium.He worked very hard to help get us the price and payment that we needed.We love the Escape and the Dealership!!

ChadSimpson

23 de feb. de 2013

Lisa was perfect. I was impressed how noligable she was of all the vehicles. Great over all experiance. Even financing went easy, thanks to Micheal. I hope to purchase my next vehicle with Crossroads, as long as Lisa sales it to me. Very enjoyable to be around. I also like being able to look at other locations to give me plenty of options.

jfilliben

18 de ene. de 2013

My wife and I walked into Crossroads Ford of Indian Trail on 1 January 2013 to look at a 2013 Ford Fusion Hybrid SE. Meet Salesman Kevin Wilson who was fully knowledge on the 2013 Ford Fusion Hybrid SE model car. He was able to show us all the options on the car and explain to a point to where even my wife could understand. Crossroads Ford of Indian Trail didn't have my car that I wanted in stock but did have one with all the options that I wanted in-bound to there location. I was able to work out terms with them so the would hold the car for me. After waiting till 15 January 2013 when my new 2013 Ford Fusion Hybrid SE with every option on the car came it was a great day. Whant made things better was the General Manager Ray Czerw work with us to make sure we were fully happy and taken care of. GM Ray Czerw also made me a deal on the car that was out of this world. MSRP was $36,335 and told out the door was $32,481. If you want a great deal with great service I would say go to Crossroads of Indian Trail.

4d4evr

7 de ene. de 2013

I looked for over a year to find the right car for me and my wife. We expected to buy a new Escape for size, seat height, room, tech and MPG. We had been on line many times with Ford.com and decided every option except color. While waiting to see the one last color the new C-Max hybrid came in. We looked at the C-Max and decided we could not let the 47 MPG go so we started over with the C-Max with options and packages. During this time I visited several dealers trying to find OUR car. On the night before Thanksgiving after traveling several hours on a family trip I went on line to Crossover Ford and found OUR car. I called Glen and within the hour we sealed the deal and my wife and I picked ou our car on Friday. We dealt with Pat Oberer for finance and also with the service dept to add several dealer installed options. I will close by saying I have no doubt that Glen and the staff at Crossroads will be there for us in the future.

LaurenHadden

2 de ene. de 2013

Great experience. This is the second vehicle we have purchased with Crossroad Ford of indian trail. Lisa helped us with our first purchase and our most current purchase. Thank you Crossroad Ford and Lisa!!!

Yolenni

2 de ene. de 2013

Lisa is a Very professional and friendly sales Rep. Her level of helpfulness allowed me to close the sale quick and in a efficient manner.

rbruce6129

20 de dic. de 2012

Our experience at CrossRoads in Indian Trail was very pleasant. My husband made an appointment with Frank, when we got to the dealership, another sales associate asked if we needed help and once we told him we had an appointment, he went and told Frank we were there. Frank showed us some floor models of the Escape & we test drove one of them, but I didn't want that color. After the test drive, we sat down and reviewed the inventory. Frank was not pushy and he was very patient with us. Once we found the vehicle for us, he went and brought it to the front. We fell in love with it. There is still a piece missing from the roof rack that we haven't received, but I believe it had to be ordered. I would definitely recommend Frank to family and friends that are interested in buying a Ford. I do not remember the finance managers name, but he was also very polite.

Scott Rubow

3 de dic. de 2012

Tim and the staff at Cross Roads Ford were total professionals and made our buying experience very easy. I would recommend to anyone in the market for a new or used vehicle to contact Cross Roads Ford first.

BRANDON5614

27 de nov. de 2012

VERY POSITIVE EXPERRIENCE....TIM ELLER ALTHOUGH NEW TO THE DEALERSHIP DID AN EXCELLENT JOB OF BEING CREATIVE IN HIS SEARCH FOR WHAT WE WANTED AND CAPTURED THE SALE INSTEAD OF LETTING US BY ONLINE FROM ANOTHER DEALER! ALWAYS A PLEASURE DEALING WITH BOBBY WALLACE...I HAVE PURCHASED SEVERAL VEHICLE THAT HE WAS INVLOVED WITH!

mgougeipp

26 de nov. de 2012

I was impressed with the attention, knowledge and time that Lisa Birch, Glen Cassell and Ken Holt spent in seeing that I got the Ford F150 and service I was looking for in a new truck.

mbg3

25 de nov. de 2012

Everyone we worked with was very knowledgeable and patient. Will do business with them again when the time comes to get another new/used car.

ed.johnson.90

20 de nov. de 2012

Good and friendly people also Mr.Little my sales man was very very good taking time to work with my family Also you need to give out some free ford tee- shirt with new car sale went you was dale Jarrett and I get an new car in 2010 I had got a free tee- shirt Other that the free tee-shirt I should have got it was very nice and would tell my friends to come to your dealership Thankyou

Specorel22

19 de nov. de 2012

Extremely helpful and understanding salesmen. Met with all of my needs and made the whole buying experience very comfortable. I will recommend this dealership to friends and family.

Tbotts02

19 de nov. de 2012

Kevin provides excellent customer service! He was also very friendly, knowledgeable, and professional. I would recommend the staff at crossroads ford to my family and friends.

LeeStarnes

18 de nov. de 2012

Working with Tony was a great experience. Tony and his managers were extremely courtious,knowledgable and helpful during the whole process. They have a very clean and spacious facility. The one thing i was extremely glad about was the fact they dont harass you with alot of calls and e-mails. I wont hesitate to go back there when Im ready for another vehicle

hopeandherbie

14 de nov. de 2012

Lisa was wonderful. I had looked at 2 different dealers, not happy there. She spent alot of time, not pushy. I was only going to test drive and get figures, ended up driving my new car home

Monica Kocell

13 de nov. de 2012

Have used Frank and this dealership for several years . . always been happy . . and issues handled . . great place and would recommend it to anyone looking for a new car!!!!!

Lthansen

8 de nov. de 2012

Friendly and knowledgable staff. Lisa Burch was very kind and very helpful. That was refreshing after seeing so many sales people at other dealerships that didn't know anything about the cars they were selling. Great service and great prices. Of all the dealerships I visited during my search for the perfect full-size pickup truck, this one was absolutely the best! I will definitely be back!

dcboone22

5 de nov. de 2012

After looking and working with several other dealerships in the Charlotte area, I thought Mike Riley was the best by far. I was upfront letting him know I wasn't in a hurry in buying a new car and I was thankful he didn't put any pressure on me throughout the process. Every so often in the last couple weeks he sent me an email reminder just checking in and that was great. 90% of the other dealerships kept calling time after time until I finally had to be rude and tell them to stop calling (even though I started by telling them to just email me). It was an overall pleasure working Mike and others (Ray C. - GM). Hopefully in 4 years he'll still be working at Crossroads and Ill buy one or two more cars. Thanks again for everything!

GettingMad

5 de nov. de 2012

Cheyenne was extremely helpful during the purchase of this truck. I'm out of state right now and she was more than accomodating to my friends test driving and inquiring on this vehicle. I would highly recommend her and the dealership to others.Bob Phillips480-282-0422

tcooke

1 de nov. de 2012

I went to crossroads just browsing for a new truck, I met lisa as I walked into the showroom . she showed me the inventory and gave out a wealth of knowledge while looking . she is just a pleasure to deal with and fun, but at the same time very professional and keeping the customer first. very impressed and highly recommend crossroads ford in indian trail .along with Lisa , the F&I guy Patrick was a pleasure to finalize the sale. there is a manager ,tall gentleman, do not remember his name. but a wealth of knowledge and a pleasure

Valeriecs

31 de oct. de 2012

Everyone at the dealership treated us with respect including Frank our Sales Professional and Dominque in the Service dept. Overall a very nice experience for both my husband and I.

Reggie g

30 de oct. de 2012

I actually had a good time buying my 2012 Focus Titanium at Cross Roads Ford of Indian Trail. Lisa Burch was my salesperson and she was very helpful. Lisa had an answer for each of my questions and was fun to work with. I will recommend Cross Roads Ford of Indian Trail to anyone looking for a Ford product. Don't forget to ask for Lisa!

ndecker2

29 de oct. de 2012

Mike is a great salesperson. He answered every question I had plus was able to give me straightforward information instead of the typical car salesman run around. They were very easy to negotiate with and very fair when it came to valueing my trades. To my delite the paperwork portion of the transaction was very easy and I was never pushed to purchase anything that I didnt need. The extended warrantees were reviewed very briefly but never pushed on me not was the service plan that was available. I will definately be back to do business with them in the future.

Scott5775

24 de oct. de 2012

Excellence! They represented the very finest in customer service, care and product. Lisa was an absolute joy and made our purchase all that much sweeter.

knwalker524

23 de oct. de 2012

I was able to negotiate with them until I got it to the price I wanted to pay. Doug, Ken, and others were very helpful during the whole process and have followed up to make sure I'm satisfied with my car. I am very satisfied.

bob18

15 de oct. de 2012

It was nice to have a female salesperson. Made it easier to talk to She went out of her way to find the color of the car i wanted. the atmosphere of the dealership was nice also very calm and the financial guy was nice too.

krichman65

15 de oct. de 2012

I went to Keith Hawthorne Ford in Charlotte for a quote on an extended warranty. They told me why don't I just trade my vehicle in. I told them that I had experienced some unfortunate events and that my credit score was at about "500" or below. They ran my credit and said why don't you just leave your Lincoln MDX here and drive the Ford SEL home and we'll work out the details in the morning. The next morning came and Keith Hawthorne told me they were sorry, but your credit is to low for qualifying for this car, what if we get you an extended warranty or the same car you just drove in a 2012 instead or 2013 and in white. I wanted black. I say ok, I'll take a brand new 2012 SEL in white. The next day comes and again they didn't deliver what they said they could. Keith Hawthorn Ford/Lincoln brought in a stripped down model with nothing in it compared to what they let me drive. I knew my credit was bad and they wouldn't be able to help me but they dragged me on for 2 days. I felt so taken advantage of.I drove off in my original car because I didn't want to give them my business of getting an extended warranty. I looked up where the nearest FORD dealership was and drove into "CROSS ROADS" Ford on Independence Road. It used to be "Dale Jarrett Ford". I went in asking for the same extended warranty. I was greeted by the Dealership's Manager Bobby Wallace and told him that I was looking for an extended warranty. He asked if I was interested in turning in my vehicle and I told him what had just happened at Keith Hawthorne. I explained that there was no way that it could be done because of my lousy credit. He told me to go look around with his extremely friendly, and knowledgeable assistant, Jerald Little. Mr. Little showed me everything about all of the different cars which I wasn't interested in because I knew they couldn't get my credit through. A few moments later, the Manager, Bobby Wallace, said that he could do the deal with a brand new SEL, $500 down and it being a Black 2013 SEL. I'm astonished!! What? There's no way. Are you sure? He said, "yes".Yesterday, 10/10/12, I drove off in my new car which Jerald Little, the sales assistant, was nice enough to come in on his day off to help orient me with the car. I left being hesitant. I was feeling unsure of the deal going through since my last experience and was awaiting a call saying they did some additional review and sorry, we will need you to take it back to them. They called me later to see if I was happy with the car and told me to stop worrying, it was mine! This dealership is unbelievable! They can make anything happen! I am so happy and impressed and plan on sending everyone I know to them. Thank you!!!!Sincerely Happiest Customer,Karen R

pecouvillon

11 de oct. de 2012

Working with our sales consultant Mike Riley was a pleasure. He was able to help us deal with our initial loan company (my old credit union in Florida). When the closing requirements required by the out of state credit union would not meet the requirements for NC, he helped us line up a new loan at almost the same rate within an hour or so.The invoice pricing was also much easier to deal with and made our buying experience a pleasure. This was our third vehicle purchased from Dale Jarrett Ford (now Crossroads Ford of Indian Trail).Would definitely recommend dealing with Mike Riley. He was very knowledgeable and took plenty of time to go over all the features of the vehicle with us. He always responded to every phone call and every email.

michaele51

10 de oct. de 2012

Always shopped at Dale Jarrett. Bought 5 cars from them over the years. Crossroads is continuing with the same great customer service. Next purchase will definitely be at Crossroads, with Cheyenne!!!!

harryastokes

9 de oct. de 2012

What a great job my sales rep and managers did for me. I felt like i won. I would have no problem telling others to by form this dealership.

sloopie1

9 de oct. de 2012

From the moment I arrived on the lot, Glen Cassell... was right there to help me find the right vehicle and price for me! I felt at ease with the whole buying experience and was driving out with my new Ford Fusion, at the time Glen told me I would!! I will definitly be back to Crossroads to buy my next vehicle....hopefully that pick-up I always wanted

kcbiryla

6 de oct. de 2012

I went in to purchase a Ford F150. I was down to three, The Dodge Ram, Toyota Tundra and the Ford F150. At Dodge they changed the price at the last minute, up 2000.00 from quoted price. They told me the gave me the price on the wrong truck. The experience felt shady, it may not have been, but I felt if it were their mistake they should have absorbed it. I walked out. The two Toyota dealerships, one I went and the one my husband went to, never really even followed up with us. Frank DeVeglio and Mike Muckenfuss were both friendly and professional. They took the time to answer questions. I am not comfortable purchasing vehicles, but they made it a great experience.

tsburch

5 de oct. de 2012

After receiving information in the mail from Crossroads Ford,I went to visit and made the decision to trade my 2008 Ford Focus, which a purchased at Dale Jarret Ford in 2008, for a 2012 Ford Fusion. I received a great price for my trade-in and after the rebates and 1.9% interest with Ford Motor Company, I feel like a got a great deal. I never once felt pressure from the two sales people Lisa Burch or Doug Benson, to make the big decision to purchase a new vehicle. They were very helpful. I have referred several of my friends and family to go check them out when they need a good deal.Regards,Toni Burch

Sherry.H.Walden

2 de oct. de 2012

The process is a little too long. I know you have to wait in line for the financing, but we were there a little over 5 hours. We get hungry.We recently purchased a Ford F-250 back in June while it still DJ Ford. This experience was more pleasurable. The salesman this time was also more knowledgable.

bmthomas1590

2 de oct. de 2012

Cheyenne was a great salesperson. She worked with us to find what we wanted and helped us with effectively negotiating the deal. She was very friendly and also very knowledgeable on the vehicles.