R J

1 de dic. de 2015

I came here to look at a pre-owned vehicle and had made contact prior to my visit. Upon my arrival and on due diligence through research I found the car had been wrecked. The dealer presented me a clean Carfax and finally admitted they knew the car had been wrecked. None the less the price of the car was non negotiable and when I raised this to the GM via email he didn't even bother to respond.

Crookeddeceptive

10 de sep. de 2015

Horrible horrible deceptive practices. We went on a Saturday evening, waiting to hear back on Monday and they sold the vehicle right out from underneath us!!! Just crooked! Would never purchase a single thing from this crooked outfit! They do not respond to emails either.Posting everywhere I can so the word is out...Shame on you!!!

New_Jeep_Owner

26 de ago. de 2015

Great place. Had Robert, and apparently was his first sale. Great people working there and I got a great deal on my new Jeep.

V. B.

27 de jul. de 2015

Would not recommend purchasing a vehicle from Crossroads. Drove from out of town to purchase a BMW 335i with 10k miles. When asked about its condition by email I was told it was "immaculate inside and out" and is in "showroom condition". The salesman told me he physically went out there and verified the condition. After a long drive out there after work, I noticed very deep quarter size scratches in the center aluminum console piece. Extremely noticeable from any seat in the car. How was this bypassed? The salesman said "sorry, I must have missed that". Here's the kicker he wouldn't budge on the price. They played their typical game of telling me how great of a price it is, etc. He was extremely rude and had the attitude of "buy it or leave it, I don't care". Like I was bothering him being there. Knowing I just drove in from out of town. I had to leave the dealership and call him on my way back home, before they finally agreed to cover the cost of the simple $200 part replacement. Unfortunately, this was not the main issue. When I returned the car back home, that same week, I took it into a local BMW dealer for a check-up. They found all four tires to have abnormal wear. All the tires were Chopped and Feathered. That is they have developed waves in them. The waves catch air and cause noise and whistling. The car is extremely noisy because of this between 30 and 60mph. Who drives at these speeds right? The local dealer said the only fix is replacing the tires. He said their dealership would have never sold a BMW with these tires and would have simply replaced them before the sale. After all the car has only 10,000 miles on it. When I contacted Crossroads, the salesman insulted me with it is your "Personal Preference" to have tires that are normal and just because they're chopped and feathered doesn't mean they should have changed them. I escalated to the sales manager, Mike Asbury, who after multiple emails, finally responded "sorry, nothing we can do". After numerous failed attempts at even the basic customer service, I contacted the General Manager, Kolter Kesler, and figured maybe he would care about his dealerships reputation. After multiple emails, he finally agreed that if I drove all the way back to Crossroads, they would inspect the car, and if they deemed the tires were an issue they would cover, and here's the kicker, only half of the cost. So this means I have to waste a whole day of driving, just to get there and if by some miracle they agree to change out the tires I have to pay for half. This is all of course in addition to the mount, balance, and alignment that is necessary when replacing these runflat tires. Who expects to spend a thousand bucks out of pocket on a BMW with 10,000 miles they just purchased from a reputable dealership, when the car was advertised as immaculate condition in written emails. I'll be replacing these tires myself without the wasted headache of wasting a whole day driving to Crossroads. Bottom line is this dealer does not care about providing even decent customer service. They're only in it for the money. This is a shame because Raleigh deserves a dealership that people can trust and come back to and unfortunately Crossroads is NOT one of them. Stay away and do not waste your time here. I know I will never be back.

DavidLeRoy

4 de may. de 2015

I highly recommend Crossroads Infinity.Having bought cars all my life from private parties, dealerships, online sites, and buying cars out of auction, I want to point out something unique I found going on at this phenomenal dealership. If you want to see 11 major car dealerships in just one stop, go to Crossroads Infinity.This talented staff leverages that they are part of a family of 10 other major car dealerships (owned by one common, North Carolina, Christian owner) with a searchable online site containing over 3,000 new cars and 1,600 pre-owns (crossroadscars.com).All I do is go online, pick 3 cars I would really love to see (out of 4,600 any brand), and when I show up on Saturday, they are lined up in a private spot out back with the doors open and keys in them. No staff around making you feel uncomfortable. But always available.I live in Emerald Isle, NC and my experiences have been so superior with them, I drive 3 hours every time someone needs a car. They stand behind their product, and I just cant beat the value.Thank you Paul Clements, Luby Blackmon, and John Moulton for things you do that are far too numerous to count. I wish many blessings on these fine folks who really take pride in what they do.

mpg

26 de mar. de 2015

Here's my story: I found a car on their website and had a online chat with Craig. He got me close enough to my budget to take a look. Made the 40 minute drive with a friend and an hour and a half later I was driving off the lot with a new car. Here's the great part: Got home with the car and it wouldn't restart, dead battery. Gave Christian (salesman) a call. He asked if I could jump the car and bring it back. They put a brand new battery in and I was off again within 20 minutes. Thanks For Being Stand Up Guys!

Mrobe22

6 de mar. de 2015

Words can't describe how phenomenal Crossroads Infiniti of Raleigh NC is!! Top shelf, first class, and "over and above" are a good start! I have now purchased my 8th infiniti from Paul Clements and Luby Blackmon. My wife drives infiniti, my brother, and me. Buying a car can be a stressful experience for anyone. If you want a stress free experience, buy your next ride from Luby and Paul and Crossroads Infiniti of Raleigh!!Highly recommend!!

MattApex

20 de feb. de 2015

I was waiting for the dealership to redeem themselves after they have failed to provide me with my license plate and my title. After my 30 day tag expired and no one contacted me I reached out to them and it took emailing everyone including the GM to get a response. Their fix was to provide me with a 96 hour permit (7 more days). That has now expired and there has been no follow up from the dealership. No tag. No title. It is now illegal to drive the car I paid for and they have the money for. Why is this still my responsibility to follow up? Very unprofessional and very disappointed in the service I'm receiving. It has ruined the entire experience.UPDATE: After contacting them once again and letting them know I was going to call their inspector they came up with the tag later that night.

chrober247

10 de feb. de 2015

I have dealt with these guys for about 5 years, after the initial purchase of a M45 Sport sedan. They gave me a great deal on the M45, helped me with all warranty and service issues including things I have had problems with on previous vehicles/other dealers. Overall, they have done a bangup job on both sales and service.. so much that I bought a second car from them! The new M56 Sport sedan is just a svelt and sleek as expected, and the sales and service team have combined to make the experience unforgettable. Everyone is so ridiculously nice and helpful, both sales and service seem to strive for excellence in customer satisfaction. I can't recommend them enough, and I will be buying my next car from them! THANK YOU CROSSROADS INFINITI!!

Mrich2886

31 de dic. de 2014

I'm new to the area and Crossroads easily walked me through trading in my fx35 and leasing a new Infiniti. They were very friendly, professional, and knowledgable.

williams8307

16 de dic. de 2014

After knowing exactly what we wanted in a car and having found it at Crossroads, we contacted Crossroad and had an appointed time that we would arrive with checkbook in hand today.. Upon arrival, we are looking at the car, a salesman (not the one we had spoken with on the previous day) opens the door and says "This car is sold"...and jerks the keys out.. After the sales manager comes out, seems like ..this couple had been looking at this car for several weeks...and we were used to lure them back in..to put up a deposit... Our salesman told us last night that the car had been washed, waxed and filled up with gas for us. Hmmm wonder how this couple knew we would be there at 11 today......because they were rapidly leaving as we were looking at car... Lots of cars and car dealers but its sad that people do not valve honesty and their word means nothing!! As we were leaving the sales manager told us to have a "bless day".

Mrobe22

11 de oct. de 2014

I highly recommend visiting Crossroads Infiniti in Raleigh NC! I could not be more pleased with my purchase and the people who made it happen!From a professional staff, super fair prices, and simply making you feel like you are at home, Crossroads Infiniti changed my opinion on what a car buying experience should be!!Luby Blackmon was a excellent salesman! HIGHLY RECOMMEND !!

A. Brown

2 de oct. de 2014

Andre is very great guy, honest and easy to talk to. Very straightforward.

Janet C.

27 de sep. de 2014

Andre Powell was a helpful sales person during the whole purchasing experience. Andre answered all the questions that I had during the test drive, and that I had about the vehicle before I purchased the car. Andre was well educated about the vehicle and all the features of the car. I am very pleased with Andre, and the dealership for being so polite during my experience. Beautiful vehicle, and no pressure on sales.

Boo153

25 de sep. de 2014

I've never been a fan of dealerships, too many mark ups, too many sales gimmicks, etc. In our current search for a vehicle we ran into two bait and switch rackets and one that had serious ethics problems and these were all major dealerships. I wasn't expecting much when we drove into crossroads infiniti but Mr Lubyanka was pleasant, professional, owned up to what he couldn't answer and found answers for us. Mr. Chauhan bent over backwards to help us and the entire dealership was friendly and hospitable. We will no longer need to travel from dealership to dealership looking at cars... we will just head to Crossraods Infiniti.

Sheila Harrington "happycustomer"

31 de ago. de 2014

I had a good experience at Crossroads Infiniti when I got my new 2013 G37.Everyone was so kind and friendly. A BIG thank you to my salesperson Tracy Runner. She went out her way to make sure this was the best buying experience I ever had. Good job Tracy, you're the BEST.

Michael & Denise Gerald

30 de ago. de 2014

Beautiful Car , great people, no pressure sales. Tracy is very helpful and so thorough, and very informative.

Erlinda and Paul Lane

16 de ago. de 2014

We found everything was great.. We like the facility and the service.

Paul

1 de ago. de 2014

All the way from Canada I had the pleasure of buying a used BMW 335i from this dealership. Tracey R at this dealership helped me with the entire process, helped with tons of answers, obtain service info on this car and came to the airport to pick me up. They had the car ready waxed and shine right in the dealership, after taking delivery of the car I had a great time driving it back up North. I know there are lots of dealerships out there but I would strongly recommend this one for anyone purchasing a car.

Eleanor

26 de jul. de 2014

I had the best experience at this dealership. Tracey Rumer, Sonny and paul will not let you down. They were very professional, understanding to our financial needs. We were not planning to purchase a car. But they made a miracle happen for my husband and I. My past experience with dealerships were very stressful, but not here.. Tracey made me fill like she was one of my relatives. She is very personable and sweet. You,re special here, I promise!

Wendy

23 de jul. de 2014

This was my first experience with Infiniti. I was looking for an SUV and my sales associate Chris Jones answered all my endless questions about the QX80 and QX60. i eventually chose the QX60 and I absolutely love my vehicle! Yuri, Sunny and Paul were excellent to work with and very professional. I would highly recommend this dealership.

Farin

19 de jul. de 2014

I have had such a wonderful experience since I walked through the front door. I was greeted right away by Tracey- smiling face, sweet demeanor. She was extremely knowledgeable about the car that I was interested in. I took a test drive and she told me about the options in the car and answered all of the questions I had. This being my first time ever at Infiniti, I came away with the feeling that Tracey really wanted to help me get what I wanted. I am so happy that I walked into this dealership and that Tracey was the one to assist me. Getting my car any day now and couldn't be happier! Thank you so much, Tracey!!

Traci

15 de jul. de 2014

I have purchased 2 Infiniti's from this dealership. First purchase was with Infiniti of Raleigh 10 years ago and most recently with Crossroads Infiniti. Both times I had the best experience with everyone there. Paul and Yuri remain at the dealership since my first purchase back in 2004. Anytime I go by to check out their inventory, no matter how long it has been, they remember me and are very friendly and show genuine interest with how my vehicle is performing. Tracy Rumer was my most recent salesperson. She is very knowledgeable, friendly, and will get the job done! I have had the car for almost a year and she continues to follow up with me offering her assistance if I need it! I highly recommend you ask for her when you go! Also, they have the best showroom and amenities for their clients. You will be quite comfortable waiting for your automobile to be serviced. Finally, I just want to say that I still have my first Infiniti, an I35. It has almost 200,000 miles on it and it keeps on going! It was because of this car's reliability that I went back to purchase another Infiniti, a 2013 G37. I expect this car will be just as reliable as the other!

Plungelow

14 de jul. de 2014

Our experience during our visit at Crossroads was the very best and honest experience we have had since we began our quest for a vehicle! Tracey Rumer is an honest and friendly salesperson that never forced her views or oponion upon us as many of the salespeople we have encountered. Initially there were some apprehensions and questions regarding making such a purchase but we were quickly put at ease by Tracy's professionalism and assurance of her not pressuring us into a purchase. Tracey made a differance to us when it come to shopping for a and purchasing a vehicle. Thank you Tracy for your time, convenience, understanding, patience, and service to us as customers in search for a new car. Thanks and YOU GO GIRL! Phyllis/Cleveland

Mike A.

14 de jul. de 2014

My 2014 Q60S AWD car purchase from Crossroads Infiniti of Raleigh has been the most pleasant and less stressful of any I can remember. From the salesperson Tracey to the sales manager Yuri there was never any pushy sales or uncomfortable moments -- just an easygoing manner and a genuine desire to make me feel happy in buying a new car. The price was right and as a military person they were able to find additional discounts offered by Infiniti. I would highly recommend this dealership.

JB3 Brickman

9 de jul. de 2014

My experience at your dealership was the very best I have encountered when shopping for a new car! Tracey Rumer was a very outgoing and friendly salesperson...but never "pushy" as some I have encountered.. and she worked in a very straight forward manner. I am a die hard Chevrolet guru and I am leaning towards getting an Infiniti. Sales people like Tracey makes a differance when it comes to shopping for a vehicle. I own 7 vehicles and a large construction company. I will say from all sales people I have met you are the best I have seen yet..... Thanks for your time and service to me the customer in searching for a new car.... Though I am shopping around I will make my decision soon and at the end of the year I am sure to make my purchase with Crossroads and Tracey Rumer. Joe

Mike and Dot

9 de jul. de 2014

My wife and I recently purchased a new Infiniti from Crossroads in Raleigh. We could not be more satisfied with our experience. Everyone we dealt with was top-notch, but we especially liked Tracey Rumer, our salesperson. Her attention to our needs was second to none. She was knowledgable, friendly, and was not the least bit pushy. If you are looking for a new vehicle, I would suggest you contact Tracey. Crossroads employees will definitely do their best to help you find the car you want at the price you want.

shadycat7

9 de jul. de 2014

I needed to replace my 2008 VW, which I really liked and had served me well. However, I needed a little more trunk space than the VW provided, so I made a list of vehicles and started visiting dealerships. There were two other dealerships that probably could have closed a deal with me before I got to Crossroads Infiniti, but they didn't have exactly what I wanted on the lot, and they didn't seem especially interested in getting exactly what I wanted. Infiniti, on the other hand, made sure I knew all the available options so that I could make the best choice. In the end, they brought in a QX60 from their sister dealership, and a test drive pretty much finalized my decision. The best part of the test drive was that there was not a cable on site, so my sales rep had me drive to his house, where he got his iPod cable. This allowed me to see all 160 glorious GB of music on my iPod on the QX60's touch screen. So, while the other sales reps were very nonchalant about getting me what I wanted, the Crossroads Infiniti rep was making certain that I got the car I wanted AND tested out a feature that was important to me. I gave them 5 stars for "Quality of repairs," which may seem unusual for a new car, so let me explain. As part of the deal, they included a towing package, which was not on the car the day we closed the deal. But, within two days, they had the parts available, so I dropped my car off and took their loaner to the gym. When I returned to the dealership, my car was ready at the promised time. I've also come back about a month after the sale just to get a car wash, which I think is a nice perk. I like Crossroads Infiniti's attention to detail, both during and after the sale, and I like their team approach to sales and service. Highly recommended!

wselite

9 de jul. de 2014

I was in the market for a new car and narrowed it down to the Inifiniti Q50 and the Lexus IS350 F Sport. The overall experience dealing with Geoff at this dealership was very professional and he provided me with everything that I needed to make my car buying decision. In the end, I decided to purchase the Lexus but this should not detract from the fact that if I do decide to purchase an Infiniti in the future, I will only look to him to help me.

drob512

10 de abr. de 2014

From the beginning of my contact with Tracey Rumer I was very impressed, she was very nice, courteous and knowledgable. She didn't put any pressure on me and helped me to make an informed decision between the particular models I was considering. I was blown away at her level of service and her attention to detail, she is a valued asset to Crossroads Infiniti and she would be my vote for one of their best employees as this is my 3rd vehicle from this dealership, so I've dealt with 3 different sales people over the years and she has been the best by far. Yuri Mirzoyan the sales manager and John Moulton are standup guys and every time I go to the dealership, they make me feel right at home, if anyone is in the market for a great car buying experience, this would be the place that I would recommend hands down because they take care of potential customers and current customers alike.

MaximaFever

13 de mar. de 2014

Used car buying actually made pleasurable and worth an hour's drive to the dealership!! Henry in Sales was friendly, courteous and prompt with emails and phone calls, greeted us warmly at the door upon our arrival. The GM popped in for a meet and greet. Finance Mgr, Sunny, was efficient and detailed. The car was cleaned, fully fueled and ready to drive. We appreciate them staying after their official closing time to work with us. We were made to feel welcomed and appreciated, and that our time and business was valuable to them. We left happy owners of a 2012 Nissan. A great experience overall and we would recommend Crossroads Infiniti anytime.

Jordan2804

17 de dic. de 2013

Oh my God! Mr. Henry was GREAT! He made sure that my husband and I were very comfortable and well taken care of. I made the statement about how I was sorry that he had messed around with us all day. Mr. Henry stopped in his tracks and told me that his assisting us was not a waste. He was honored to make sure that we were going to be pleased with any decision that we made. My husband and I had picked out two cars. We test drove the M35 and the G37. Amazing- isn't the word. Mr. Henry is a pretty good driver too. Scared me a little, but my husband LOVED it! Long story short- Mr. Henry was so Great that we sent him (2) other referrals. We LOVE Mr. Henry. In our home- I personally call him MY MR. HENRY :). I feel like we are a part of the Infiniti family. What a wonderful young man with a sharp hat. Thank you Mr. Henry!

lbovard

3 de dic. de 2013

We had a wonderful experience at Crossroads Infinity. Tracey was easy to work with and very friendly. I will recommend your dealership and Tracey to others!

Kaelin

30 de nov. de 2013

Tracy and Ed were both exceptionally attentive, courteous, and helpful. I feel they really went to back for me to help me get the best deal on the best car for my situation. I highly recommend dealing with both of them!

jradebaugh

29 de nov. de 2013

Tracey and Henry did an outstanding job working with us. We purchased a 2012 M35 and love it. By far, it was the best auto buying experience we have ever had.

kawilliams

26 de nov. de 2013

Service was friendly, customer-oriented and extremely helpful. By far the best car buying experience I have ever had. I would definitely recommend this dealership to anyone who is planning to purchase a vehicle.

wicker1

25 de nov. de 2013

GREAT EXPERIENCE and very knowledgeable salesperson. He spent time with me and helped me make my decision, since I am single and this was my first time purchasing a car alone.

AMarstiller

25 de nov. de 2013

As noted above, Tracey was nothing short of great. She was helpful, yet not pushy. She was incredibly friendly and attentive. She was very helpful at making sure I had a quality experience.

suck

23 de nov. de 2013

My wife and I leased a new Infinity G37 convertible at Crossroads Infinity. Incredible car. Beautiful facility where the buying experience was excellent; very friendly and easy to work with. Our salesperson Tracey Rumor was great; very helpful....would buy again from her anytime.

rkkauffm

22 de nov. de 2013

The sales associate I had the pleasure of working with was Tracey Rumor. She was most attentive to all our needs: offering refreshments, providing the Carfax upfront, as well as being direct and concise in regards to the car. The test drive was wonderful: her conversation and knowledge about the car as well as warranties were top notch. They were upfront in their desire to close the deal, but Tracey and Yuri the sales manager were not the "typical car salesman pushy". They worked with us and our budget to provide us with a great offer that we couldn't refuse. In finalizing the sale and dealing with all the paperwork, John Moulton was easy going and enjoyable. He told us all the options for warranties available to us, and again, worked with our budget to give us an offer than we couldn't refuse. In having my car serviced several days later, again I was impressed at the level Tracey and the dealership went above and beyond to meet my needs and not inconvenience me in any way. Overall, the car buying experience was exceptional and I would be more than happy to refer this dealership and Tracey to friends as well as return here for future vehicle purchases.

Cindylandckl

22 de nov. de 2013

My visit to Crossroads Infiniti was beyond my expectations. The friendly customer service I received while browsing was incredible.Tracy Rumor went beyond and out of her way to make sure I was well informed on the G37 Sedan that I'm interested in buying. I enjoyed my experience and would highly recommend Tracy and Crossroads Infiniti to anyone.

AShirley1

22 de nov. de 2013

Tracey Rumor is wonderful to work with. I've bought many cars, but never had a salesperson more courteous and helpful! She's a keeper!

lisagsmith32

22 de nov. de 2013

This dealership had excellent follow through and attention to detail! They went above and beyond to make sure that I was happy with my car and my buying experience.

douglaschase

22 de nov. de 2013

mr. Blanton gave the best customer service quality of work on my car was geat themanner was extremely friendly and professional overall experience was great even though my wife was not feeling well on the day we went we did not have to wait the lease change over was easy I would recommend this dealer to anybody thanks douglas chase

cdwc09

3 de nov. de 2013

I went to Crossroads for the purchase of a convertible. It was my first convertible and I had numerous questions. Dave provided me a through review of the vehicle, its features and pricing and how it compared with other vehicles. When I had additional questions Dave and Yuri were very helpful and professional. I met with them in person a couple of times and had a couple of telephone calls with them to resolve questions and finalize price. They went out of their way to provide exceptional service and to show how they treat their customers as family. Crossroads Infiniti and their employees do everything they can to make the purchase and service of a vehicle a smooth and exceptional experience.

william_ritter

2 de nov. de 2013

Henry was a pleasure to work with, knew his product and was willing to negotiate. Everybody at the dealership was friendly. I would definitely buy from them again.

Msshak76

30 de oct. de 2013

Though they we low on loaner cars, Yuri and Dave went above and beyond to ensure that I had a loaner car during a last minute service. Customer services is always top notch, which is why we continue to be repeat customers. Thanks for all you do!

Tjustcumm

13 de sep. de 2013

Worst car buying experience ever! Went in to buy a used car, was totally lied to the whole time! Through phone conversations I got the payment I wanted an they said no wrecks on carfax report! Got in there to sign papers payment was 30 dollars more on the payment each month, there was a wreck on the vehicle 2 months prior and tried to get more down payment out of me! Long story short they sold the car for too little an had another buyer come in an wanted the car back, after falling in love with it after a week, they kept saying my loan was returned from the bank an it wasn't approved, but little did they know I was in direct contact with bank and bank finally returned my package only to get a few more copies of paperwork! They bullied me into taking it back and I had such a bad experience I left the car there! I will never go back there, I wouldn't suggest anyone who wants to buy a used car and doesn't have the utmost perfect credit go there either! If there were any negative stars I would put negative stars, they were absolutely awful and I cried for days over this! And to top it all off they had me put dealer tags on the new car, took my tags and drove my car on a toll road so I got the bill with the picture of my tag and the exact day and time when my car was driven on the toll road so now I have to pay that also. Awful experience and wouldn't recommend anyone go there!

loutlaw

11 de ago. de 2013

My husband, son and I visited Crossroads Infiniti to look at some vehicles. We pulled on the lot and saw an Explorer and got out of our vehicle to look at it, at that time Tristen came out to greeted us and it was truly a wonderful experience from then on.Tristen had a very pleasant attitude and he made us feel really comfortable. It was as if we had know him for years, he was full of energy and he had a wonderful sense of humor. I am very picky when it comes to vehicles and I like what I like and Tristen patience was remarkable. Finally I found the SUV I wanted to purchase and I am very pleased with it. Tristen made my family feel important and he made car shopping easy. Crossroads Infiniti is an excellent place to go when looking to purchase a vehicle and I will and have recommended Crossroads to friends. Keep up the GREAT work Tristen because you are a GREAT salesman and you really know how to make people feel welcomed and that means a lot. Lisa

housedivided

1 de jul. de 2013

I came in to purchase a "J" series vehicle, but was looking for a vehicle with "bourbon" interior. Unfortunately, bourbon interior is no longer offered. Therefore, I inquired about an earlier model "M" series that had the "bourbon" interior. Tristen stated they didn't have one on the lot, but would keep his eye out. A week later I received a call from Tristen stating a M35 with "bourbon" seats had just been traded and asked if I could come to the dealership to take a look. He sent me the link with all the information prior to me leaving the house. He also followed up with me after sending the email. I met with Tristen that afternoon. His professionalism throughout the process was impeccable. His patience with my bank was beyond any norm (needless to say we were on hold for over an hour!). Also, I had a few "promise to fix" items listed, Tristen has already followed up on those items as well. I told him to relax for the week of July 4th and get back with me the following week. After receiving such outstanding customer service, I have no worries that Crossroads Infiniti will not fulfill their obligation. I can't say enough positive things about Tristen and the entire staff at Crossroads Infiniti (Raleigh)! Everyone was very friendly, and the moment they saw you sitting alone someone was always asking, "ma'am, are you being helped?" Yuri continuosIy followed-up throughtout the entire process and was there at the very end with the official "thank you!" Also Elliott, was very efficient with the finalization process. It was well passed 9:00pm and Elliott was still as chipper as he was when I first got there! I will definitely purchase my next vehicle from Crossroads Infiniti and have already referred my son to Tristen. Whatever the training process is and whatever the code of conduct is, it definitely needs to be passed down to dealerships across the nation! This company's Christian-based ethics shows!

Natinah

14 de may. de 2013

I had the pleasure to work with very professional & friendly, Dave Smith! He displayed outstanding customer service & I will recommend my family/friends! Thank you!

g37sat

10 de may. de 2013

The Crossroads Infiniti dealership located on Capital Hills Drive in Raleigh, N.C. deserves high recommendations. The facility itself is "State of the Art" and is designed to offer their customers an excellent blend of comfort and service. The entire staff from the service department to the sales floor make it their responsibility to see that your needs are met with a smile and honest concern. My experience began with the service department as I bought in my 2006 Infiniti for brake repair...Crossroads was able to solve myproblem that an independent garage owner could not. Michael Cavalchire, my service consultant, and Mark Flaherty, the service manager,both gave me the time and attention I needed to understand the problem and ultimately the correct solution. I was then interested in test driving the 2013 G37 Sedan and was introduced to John Moulton, sales consultant. John is the perfectsales person as he is kind, has a great sense of humor, and is extremely knowledgeable when it comes to technology that surpassesmy limited abilities! We picked out the perfect G37, did the test drive, and after very pleasant negotiations (absolutely no pressure), I was the proud owner of a G37. John met all my needs and requests...he came to my home to program my Infiniti to open our garage door, showed me how to operate my iPod within the vehicle, and found me the promotional literature I requested on the 2013 Infinitis. I know that John Moulton is available to me at any time should a problem or a question arise...and he will tackle it with an honest smile and a great sense of humor! I must also mention Yuri Mirzoyan, sales manager, as he too was an important participant in the whole process. He too, like John, has an enthusiasm and a wonderful sense of humor that makes you feel "right at home". I mentioned to all the fellows that I had purchased a fewcars in the past and this was the very first time that the entire process had actually been "FUN". Crossroads Infinti has my recommendation!

starseal

9 de may. de 2013

My experience with CrossRoads Infiniti was the ideal car buying scenario. I never felt pressured and the service has continued even after buying my car, which shows me that it wasn't a facade during the buying process. You actually feel valued as a customer and then as a member of the CrossRoads family.

jpearce72

7 de may. de 2013

Buying a car has always been a dreaded experience for me...until now. I can not say enough wonderful things about this dealership. We bought a wonderful car without feeling pressured. We did look around other places before purchasing and we definitely decided to buy from the best dealership. From our salesperson, Tristan, to all of the other employees, my family seemed to be of highest importance. Coming into a dealership with a 5 year old and a 1 year old, I was concerned but everyone made my kids feel welcome. They offered snacks, drinks and just a friendly smile. We received a fair price, without pressure or hassle....just honesty and friendliness. Very thankful to find this dealership.

millerc32

2 de may. de 2013

Tristen did an amazing job during our quest for a new vehicle. I definitely recommend him to anyone that wants first class service. I really love this dealership, they were very attentive to our needs and did there best to get us a good deal on the JX35 that we purchased. The entire staff was courteous and friendly and they made sure we were are comfortable as possible. We took our 4 year with us and they made sure that he was doing ok. This dealership really shows you how you should be treated when purchasing a luxury vehicle. Thanks Tristen for making my experience so wonderful.

BWheetley

2 de abr. de 2013

I had been searching for a new vehicle for nearly a year. I was unimpressed with every dealership I visited until I came to Crossroads Infiniti in NC. Their motto is the total customer experience and they live up to the name. I was outside looking at the new M35h. Tristen Nguyen came out promptly, opened the car, started it, and allowed me to test drive it. He was extremely knowledgable about the car, and answered all of my questions. Upon returning to the dealership he gave me a tour of the service department, customer waiting area, and asked me what I thought about the car. I was very much impressed with the car however it was outside my budget, but I told Tristen if they were to get a certified pre-owned I would be interested in looking at it. He was honest and said that the M35h model probably wouldn't be too available in the certified pre-owned realm.Tristen kept in touch with me via emails and regular mail letting me know about sales and promotions they were having. Nearly 3 months after my initial visit to Crossroads Infiniti Tristen called me and said they had received a pre-owned 2012 M35h. He emailed me information on the car, and we scheduled an appointment to look at it. Long story short I ended up buying it. Never did I feel pressured to buy it. When it came to price negotiation, Yuri Mirzoyan came over and negotiated. He was very courteous and professional. For financing, I dealt with Elliott Aronowitz. He was very knowledgable, and was able to provide a competitive APR on the loan. After the sale, Tristen made sure the car got detailed and went over some of the features of the car with me. Tristen has continued to stay in contact with me to ensure all my questions are answered and that everything ok with the car. Again, I am very impressed with the entire experience with Infiniti and specifically Tristen and the Crossroads Infiniti dealership. I would highly recommend this dealership and Tristen to any of my friends and family.

Kenthorne

12 de feb. de 2013

I thoroughly enjoyed working with Tristen Nguyen. He was extremely knowledgable of the vehicle and answered all my questions. His professional conduct and demeanor were superb making my experience with the dealership the best I have experienced. I would definitely work with him again and reference his services and Crossroads Infiniti for others who are interested in bueing an auto. I look forward to establishing a relationship with the service department with the expectations it will be as good as sales. Kent

Zrhex

1 de feb. de 2013

My wife and I traded our 2007 FX35 for a 2013 G37s in late December. Although the dealership was extremely busy on the day of our visit, we were greeted promptly and treated courteously by each employee. Our salesman was Tristen Nguyen. Tristen was somewhat of an expert on the G37 since he had recently purchased one. He was friendly and took plenty of time to show us around the lot so that we could see the various colors and trim levels available. It was a very pleasant experience dealing with Tristen and I will certainly refer my friends to him.

cwilkins234

31 de ene. de 2013

My car buying experience was wonderful from beginning to end at Crossroads Infiniti. On Saturday, my husband and I stopped by the dealership to check out a beautiful car that another couple was test driving. My husband met Frederick and told him to contact us if the other couple decides not to purchase. Later that afternoon, Frederick called my husband and told him that the car was still available. We were unable to come back to the dealership that day, but my father was able to come on Monday. He was very impressed with the sales staff and their honesty. Being a self-proclaimed "daddy's girl," I trust my father's opinion and first impression of people. Frederick was extremely knowledgeable about the features and benefits of the car that I purchased. His manager was also easy to work with and very straightforward, which we appreciate when buying a car. My original plan was to buy a car in the Spring; however, because I got such a great deal, I decided to buy now, and I do not regret my decision. Thank you Crossroads Infiniti Team!!

donna.a.fitzpatrick

28 de ene. de 2013

Without Tristen's follow-up we would have visited an Infiniti Dealer in another city. Crossroad's did not have the 2012 EX35 we wanted. Just before entering in to serious discussions with the other dealer, Tristen let me know the folks at Crossroads would (and did) find us the vehicle we wanted. Everyone has been most professional and polite in every conversation. The most painless car buying experience ever!We appreciate and want to express our satisfaction so far.

sencjn

28 de ene. de 2013

Tristen was very thorough and well informed. He was personal, professional and fantastic to work with! I would definitely recommend him and Crossroads Infiniti Dealership.

SaraCrane

9 de ene. de 2013

This is our second vehicle from Crossroads Infiniti. Hands down, best dealership we have ever worked with. EXCELLENT customer service, great pricing and no games when it comes down to negotiating. Would not buy a car from any other dealership.

louwho42

2 de ene. de 2013

Tristen was wonderful to work with from the test drive. He took the time to answer all of my questions and allowed me to take a long test drive. I was not ready to purchase at that time, but he kept in touch with me over the next few months and kept me in the loop of the specials that were going on. He suggested that I take a 24 hour test drive which allowed my family to fall in love with the car as well. When I was ready to purchase he went above and beyond by meeting me at my home to help me get both the infiniti and my old car to the dealership. He was pleasant without being pushy and I completely enjoyed my experience. Thanks Tristen!

tleventh

21 de dic. de 2012

Paul Clements was awful...pompous and very full of himself. Looks down at his customers and expects everyone to agree with his vision. Do not be mislead by his supposive compassion for customer service. The dealership needs a new general manager. He even tried to bring his wife into the sale, although, she does ont work at the dealership. Paul is a deceptive and deceiving general manager

gwenhjones

21 de dic. de 2012

When I purchased my Infiniti JX, Julie was my sales consultant. She was extremely knowledgeable of the JX. This was by far the best car buying experience I have ever had. If you are in the market for an Infiniti make sure you stop by Crossroad Infiniti and ask for Julie. She is definitely the BEST!!!!

nabateski

8 de dic. de 2012

I went to the Infiniti dealership during last November looking for a used car at a reasonable price. I found my 2008 Mitsubishi Galant with the help of Julie Doering. I have to admit the overall experience was amazing mainly because of her. She's the nicest sales woman I have ever met and she was so helpful with everything. She even sends emails from time to time just to make sure everythings going well. I've never heard of this happening with anyone else but I appreciate everything she has done. I got a great deal on the car too! I've already recommended this dealership to everyone I know that's looking for a car.

carbuffm37

8 de dic. de 2012

Let me start by saying, I have purchased 24 new cars over my fifty years of driving. This is the first time I have purchased four cars from the same manufacturer. One of the reasons I stayed with Infiniti (other than loving the car - new M37) was the professional attitude displayed by Julie Doering. She was an absolute pleasure to work with, in fact the best salesperson I have dealt with - ever. She very friendly, knowledgeable, easy going and no pressure. All questions were answered in a straightforward honest manner. Crossroads Infiniti had the exact car my wife and I wanted on the lot. After a test drive, we went in to discuss price and trade in value. In less than 10 minutes a very fair deal had been reached and our new car was being detailed for delivery. I found the whole experience to be the best I have ever experienced in a new car purchase. I would highly recommend Crossroads Ininiti, and if you want a completely superior car buying experience, talk with Julie Doering.

louwho42

6 de dic. de 2012

Everyone that I encountered was very professional and nice. The product that your are selling is superior to everything else that I had looked at and the customer service I experienced made me want to purchase from this dealership. Tristen Nguyen greeted me the moment I got out of my car and I felt comfortable with him from the beginning. I was not ready to purchase when I took my test drive, but he followed up with me on a regular basis. Tristen and Yuri allowed me to take a test drive for a few days which allowed my husband and daughter to fall in love with the car as well. I have driven Nissans for years and I loved my Murano, but I think I might have tuned into a loyal Infiniti customer from now on.....Thank you!

BiancaWilliams

5 de dic. de 2012

She was such a wonderful help, and made it a great experience! We give her 2 thumbs up!! Once we arrived there we were a little indecisive as far as what model we were looking for. Julie was able to narrow it down and give us exactly what we were looking for!

naokosama

3 de dic. de 2012

Julie Doering was a pleasure to work with. Very friendly, easy going, no pressure, she's there to help answer questions, show you the cars, and help make a good decision. She was also very quick on responding to emails, phone calls, and texts, which is something that was important to me. The other Infiniti Dealership that was also referred through Edmunds.com contacted me for the first time when I had already test drove the cars, got my questions answered, and was negotiating price of the car I ended up buying. Also, the other dealership reached out to me with a cut & paste standard email versus Julie reached out to me personally with the exact information and detail I was looking for. The level of quality service provided by Julie and Crossroads Infiniti shined versus the other one. Julie also was very patient with me answering quite a few questions. I recommend her to anyone that's looking for new car.

cadesanchez

27 de nov. de 2012

My experience at Crossroads has been very positive. Despite the initial poor impression I got of the sales consultant I had been in contact with prior to arriving at the dealership, I was very impressed upon meeting and dealing with Julie after the other consultant passed us off. Julie's easy-going yet professional demeanor coupled with her excellent product kowledge made her a pleasure to work with. At every instance she was honest and forthcoming in the answering of all the questions asked. As my wife and I will be in the market in the coming months to get a different vehicle we are already looking forward to working with Julie again, so much so that despite the fact that she will be working at a different location soon, we will be going to that location for the sole purpose of getting to work with her again.

BeauWilliams

21 de nov. de 2012

Great Dealership with friendly salesmen... Approachable to negotiate with and very level headed. Will certainly recommend to friends and family. Went for to look for a used car, found perfectly what I wanted and was extremely satisfied with price and incentives of deal.

jarrodbentley

11 de nov. de 2012

David Smith provided me excellent sales consultation during my search for a new vehicle. He was knowledgeable, always professional, helpful and never hesitated to go the extra mile. He proved himself to be a valued partner in my search for a vehicle that perfectly suited my needs. Throughout the process, I believed that my business was valued and my satisfaction were personally important to David. Furthermore, he has followed up periodically after the sale to ensure that the vehicle is operating appropriately and that there are no concerns.

m.holmes3735

9 de nov. de 2012

My experience with Crossroads Infiniti has always been excellence. I have purchased three cars from this dealership and have not been disappointed yet. I have worked with some good sales reps., however, Henry Caldwell has been one of the best! Henry's excellent customer service extends beyond the sale of the car. He followed up one week later after I purchase my car to make sure I still was enjoying my new car, as well as, to make sure I didn't have any additional questions about the features of the car. A car dealership is just another dealership without excellent customer service and a caring, knowledgeable staff. Henry represents the aforementioned qualities to the fullest. For these reasons, I will continue to go back to Crossroads Infiniti to purchase future cars.

smithivyk1

5 de nov. de 2012

I really enjoyed my experience at the dealership with salesman Jermaine Street and all the other staff as well. The sales manager Chris was excellent as well. Super friendly and worked hard to get me a great interest rate with financing. Jermaine was funny and also patient. Because this was my first experience purchasing a car I had a lot of questions.I must say he also did great at walking me through the process. Moreover,when I came back for a second time he had no problem with me test driving the vehicle again.I honestly feel that he has his customers best interest at heart and I appreciate Him for that.Go Jermaine!

wallzilla

5 de nov. de 2012

The Crossroads family and dealership represent all that is great about the car buying experience. From the Service Department to Sales Team to Management, the dealership is the best. This is the second new car purchase from Crossroads, and I anticipate it will be the only place I buy cars from.

Msshak76

1 de nov. de 2012

After many visits and test drives to Infiniti and other dealerships we ended up purchasing a vehicle we never intended to test drive all at Dave's suggestion. He listened to our needs and suggested a vehicle that is now a perfect fit for our family! Dave was patient and even after taking us on several test drives never made us feel rushed! Our vehicle search was a year in the making and Dave was able to close the deal and we love our new Infiniti! The entire staff at Infiniti was and continue to be awesome to work with!

christina4506

28 de oct. de 2012

Great experience!! Tristen was very helpful, friendly, and knowledgeable about the car. If he didn't know about something that we asked he had an answer within minutes. We will be back to get another car in a few years.

kschachle

26 de oct. de 2012

Julie provided us with excellent service. She was knowledgeable, friendly and reliable. We visited the dealership on several occasions and she was always available to help us with any questions or concerns. I would definitely recommend her to anyone who is looking to purchase a vehicle.

jeff.eden

26 de oct. de 2012

I was apprehensive at first about being able to do businness at Crossroads Infiniti simply because Raleigh dealerships have a reputation of having higher prices than dealerships outside the area. However, I was pleasantly surprised with the way we were treated and the fairness of the deal. Julie Doering was a pleasure to work with! She was informative but not high pressure and this is important for me. She let us go at a pace that we were comfortable with and doing this deal was the smoothest process I've had buying a car (and I have purchased many). I definately have a new opinion of Crossroads Infiniti and would certainly make it my first stop when I have the need for another car....and Julie will be the salesperson I ask for!

KNRSN

25 de oct. de 2012

The level of service and attention to detail was exceptional. Julie Doering and Kolter Kesler made my car buying experience a pleasurable one they were honest, friendly and knowledgeable. I will continue to do business with them in the future and I recommend anyone who is looking for a "customer first"car buying experience with a honest sales team contact them for your next vehicle.

vandy07

24 de oct. de 2012

It has been such a pleasure to be a customer of Mr. Henry Caldwell for the last three years. He is a genuine, one-of-a-kind salesman that keeps the needs of his customers first and made my first car search/buying experience a breeze. I make it a point to stop by his office and say hello each time I go to the dealership for routine maintenance on my car. It has been a little over three years since I purchased my car and he still remembers me and my family by name (as well as details about us). I recommend Mr. Caldwell to everyone I know and wish he worked at EVERY car dealership! Thank you Mr. Henry for being one of the rare genuine salesmen in the world today.

i64491

22 de oct. de 2012

exceptional car buying experince.my salesman a pleasure to deal with . I would recomend this dealership to family and friends to complete their car buying experince..

folrich

22 de oct. de 2012

Went to several dealerships looking for a used Toyota Sienna, Crossroads Infiniti was, by far, the friendliest and had the most fairly priced vehicles. Everyone we dealt with was extremely friendly and helpful, especially our salesman, Jermaine.We definitely will go out of our way to shop at Infiniti again.Thanks,Kathelene & Richard Foley

mazawojski

22 de oct. de 2012

Outstanding service. The sales representatives really help you out and are patient with you on your buying experience. The customer service is far more superior than any other dealership I went to.

Taylor

20 de oct. de 2012

Very friendly, excellent knowledge of all Infinitis. I've purchased a QX 56, EX 35 and M 37 from Gary Feldman. A totally awesome experience.

broderickjones72

8 de oct. de 2012

Jermaine Street provided excellent service during the car buying process. He made this transaction smooth as possible. He provided valuable information on the vehicle of choice. He was not aggressive but allowed me to express what I was looking for. He worked with me on what I was willing to pay for the vehicle. I was completely satisfied with the quality of service that I received from Jermaine Street. I will definitely recommend others to this salesman.

remkin

27 de sep. de 2012

Outstanding experience. Wonderful dealership. Julie was a joy to work with and has helped me since my purchase as well. We test drove several vehicles and were allowed to do so both with Julie and alone. This was crucial in purchasing this level of vehicle. Very impressive physical space also.

nelharake

27 de sep. de 2012

My total experience with this particular dealer was fantastic. From the service, to the courtesy I was treated with, to the quality with which all tasks were handled. I spent the most time with Julie Doering (she sold me the car) and I was extremely pleased with her professionalism. Her enthusiastic and helpful personality positively reflected that of the entire dealer, and was truly exceptional. I was happy with the price I paid, and the overall experience with the establishment could not have been better.

agebre

25 de sep. de 2012

We were amazed with the level of professionalism we received from our sales guy Chris Jones. He was very knowledgeable on everything about the car. He spent almost four hours with us, listened and answered all of our questions. The particular G37x we were looking for was not available at their lot, but they made sure they met our demands by getting the exact car with all the options we requested.Our final decision was made very easy for us as we knew we were dealing with honest people. Yuri our sales manager made sure we stayed within the budget we requested.We recommend Chris Jones, Yuri Mirzoyan and Crossroads Infiniti to anyone who is in the market for one. A & L Melesse

solanda5

24 de sep. de 2012

My husband and I leased an FX35 from Crossroads. My husband has over the years purchased well over 10 vehicles. Compared to all of the dealerships we have been to, this was by far the best. The entire experience was pleasurable. Our salesperson was informed, knowledgeable, and understood our needs. We weren't pressured to make any purchases, but we were informed of what our options could be. One of the other things I liked about this dealership is that it appeared that they worked as a team, not necessarily as individuals trying to meet quotas. This is what made it a very good experience. My husband and I are very happy with our new Infiniti, and recommend this dealership to anyone looking to purchase an Infiniti.

Pamela Falkenbach

24 de sep. de 2012

Julie has been amazing! Best experience I have ever had with purchasing a new vehicle. Her follow up has been tremendous. She even came to my home to help me set up my garage door opener and bluetooth. If you are looking for a new vehicle ask for Julie, her service level and knowledge of the vehicle couldn't be better!!Pam

tracey.koenning

20 de sep. de 2012

I had a really good experience with crossroads infinity. The staff was very professional and helpful. Julie went out of her way to make sure I got exactly the vehicle I wanted and she really cared that my needs were met. She did a really good job with following up and helping me expedite everything. She offered to go out of her way to meet me to make things more convenient for me. I think anyone would be pleased with the genuine service she provides. I definitely would recommend her.

Infiniti lover

17 de sep. de 2012

Wonderful experience buying my Infiniti. I bought my "used" 2012 M37 Infiniti from out of state and Crossroads was great! During the buying process answered all my questions, emailed and faxed info if I needed it . Great salesperson who if not available when I called returned the calls promptly and after purchasing vehicle even walked me through basic instructions, ie setting up bluethooth, etc. I would definitely recommend them for buying your next Infiniti!

gcb4th

8 de sep. de 2012

After visiting other dealerships,my wife and I went to Crossroads Infiniti. Dave Smith, our sales consultant, spent over 4 hours with us helping with all aspects of the purchase of our G25x. When we were done, he personally delivered the vehicle to our home that same evening, over 40 miles away.Everyone we worked with at Crossroads Infiniti was extremely friendly and willing to work with us to make the car buying experience enjoyable.

ashlinshi

7 de sep. de 2012

EXCELLENT... describes my entire experience at Crossroads Infiniti. Jermaine and Yuri were very helpful and not once did I feel pressured. Me and my husband had been to 2 other dealerships in the area. Both dealerships never asked for our names or phone numbers. In fact we had to go inside of one and ask for help in which it seemed as if we were disturbing them. People have to be careful not to judge a book by its cover because you never know what is on the inside. Jermaine was very responsive to my emails. What made this experience even better is that the General Manager, Paul Clements personally thanked us for our purchase, and I can tell he spoke with sincerity. As a manager myself, I big on customer service. There is never an excuse for poor customer service. Thank you Crossroads Infiniti for the EXCELLENT experience.

dasbecca

4 de sep. de 2012

We absolutely love Crossroads Infiniti! Can't recommend it enough. My husband had been a fan of the brand for years, and we leased a G37 sedan from them about a year and a half ago. The entire sales experience was phenomenal. Gary Feldman was our salesman, and I can honestly say he's one in a million. Charming, warm, knowledgable, and incredibly friendly... He never once gave us a hard sell, pressured us, or pushed us towards a different vehicle. He was respectful of our time, budget, and lifestyle. When it came time to run numbers, he brought in Kolter Kesler. Kolter was just as gracious and respectful. We went back and forth with quotes, and settled on a number that made everyone happy. Signing process was quick and easy-- and we appreciated so much that there were no hidden fees: the downpayment we made covered all tags, titles, and first month's payment, and the monthly payment was exactly what was promised, to the cent.The dealership itself is clean, spacious, and modern. They offer free drinks and food during service visits, and have left cookies and water for me in the car after oil changes.We loved the car and service so much, we went back a couple weeks ago and picked up an EX for me. Not only did Gary and Kolter remember us, they treated us with the same courtesy and affability as before. That first experience was great enough to bring us back, the second experience cemented us as loyal customers for life.

amynicole75

20 de ago. de 2012

Julie was outstanding with the whole experience of leasing my new car.She truly impressed me with her professionalism, knowledge and generosity.I will definitely return to see her for my next car!

R. Mathis

15 de ago. de 2012

I purchased my first new Infiniti in June 2008 (G35) from Chris Hawk and have visited this dealership numerous times during those 4 years for service to my car and absolutely have been treated the very best since day one. Recently I had an accident and my car unfortunately was totaled from another drivers negligence, needless to say I was very unhappy about the situation, however, I contacted Crossroads Infiniti once my car was declared a total loss and Chris immediately went to work again..since I live in Fayetteville, NC and was injured in the accident, I spoke with him several times on the phone prior to coming to the dealership. Over the phone, I told him what I was interested in (another G of course) and he gave me a good idea prior to arriving of which cars we would be looking at after he was able to narrow down my choices with color, packages etc . Once arriving a few days later, the process went just as smoothly as the first time...within a few hours I had purchased my second Infiniti and was on my way. Chris Hawk is an excellent salesman and knows Infiniti cars well..I couldnt have asked for a better salesman...for the first time in weeks, he actually put a smile on my face again since the wreck. I would definitely recommend this dealership along with Chris as the salesman of course to anyone interested in purchasing an Infiniti. Not once, during either sale did I feel pressured. The entire experience was great! Also, I'd like to close by saying that Infinitis are truly safe cars...although totaled, my car held up remarkably well during the crash.

bgent

14 de ago. de 2012

I worked with Julie and Kolter as I leased a new G37 last month. They were very helpful and patient as the whole family went along for the ride. The dealership had plenty of things to keep the kids busy while mom and dad filled out paperwork. It is a beautiful facility and everyone I ran into offered their assistance. I was truly impressed.

cromers

7 de ago. de 2012

I purchased my M35 in May of this year. I initially reviewed the car online and submitted a request to Julie for a "drive off the lot" price, fully thinking I would never be able to afford it. Julie promptly responded and the quote was acceptable; I was ECSTATIC!!! All I had to do was go to the dealership, inspect and test drive the car and we had a deal. Julie was fantastic; she fully explained the operations of the vehicle and displayed a very professional yet warm attitude throughout the sale. Additionally her follow-up has been exceptional. Without a doubt, in the future when I am ready to trade I will return to Crossroads and seek out Julie for my next deal!

dlowery63

3 de ago. de 2012

I made a purchase with Crossroads abpout two months ago. My experience with the dealership was really exceptional. The sales team including Larry was great. The sales manager Mr. Yuri went above and beyond to ensure that my experience with their dealership was exceptional. I am so pleased with the service and my experience that I will more than likely purchase an infiniti on my next purchase. I purchased the G37 convertible and absolutely pleased with it, it truly is a fun driving experience.Thanks to all those that made my purchase exceptional.Dan

Michelle1965

24 de jul. de 2012

Gary helped get me into a car I saw online and was afraid I could not afford, so I asked him to run the numbers and see what he could do before I even saw the car. When he said I could get the car he was as excited as I was! The thing to point out is this man took the time to help me out before he ever even met me. I loved the car, it is the greatest car, Gary and the finance team had it all worked out and I am still glowing from my purchase. :)) Everyone I met was so nice and I just bought a used car, but they did not treat me any different than someone who was buying the Mac Daddy Infiniti and that was really cool. If you are looking for an Infiniti, please give Gary a call.Gary FeldmanInfiniti Certified Sales AssociateCrossroads Infiniti of Raleigh3910 Capital Hills Dr.877-331-7410: Showroom(919) 600-2432: Cellhttp://www.crossroadsinfiniti.com

C17AirPower

15 de jul. de 2012

I live in Charleston SC and made the trip all the way up to Crossroads Infiniti for the used M35 I had been looking months for. I used Dealerrater.com to find the best reviewed salesman at the dealership and hands down that person is Gary Feldman. From the first phone call I made to Gary, I was impressed by his professionalism, expertise, and no-pressure courtesy. Evaluating a potential purchase that's a 5 hour drive away is no easy task, but Gary made it easy with his keen attention to detail and honesty about every possible question I could fathom. I felt I could trust him before I ever met him. When I made the drive up to Raleigh, the car was in exactly the condition Gary had described and there were no surprises in the buying process. This made for a very pleasant experience. Gary really gave us exceptional service from the beginning and after making the purchase gave us a thorough pre-departure tour of the car. Finally he followed up with a phone call and email thanking us for the purchase and offering to answer any further questions we had. It really gave us a feeling of genuine, above and beyond customer service...the epitome of what I've received from several previous car buying experiences. We also worked with Kolter Kesler the sales manager during our purchase. Overall he did a great job and treated us well. If there was one area of criticism I had for him, it was his slightly unprofessional demeanor towards Gary Feldman. We felt there were a few uncomfortable moments due to an atmosphere created by Kolter when we were at the dealership signing paperwork. In one instance Kolter reprimanded Gary in front of my wife and I for not having a cap on his water bottle near his computer. Additionally, while Gary was away, I told Kolter how impressed we were with Gary's customer service leading up to the purchase, he replied with a comment about how Gary wasn't his best or most professional salesman but he does a good job. Although this was absolutely false, I was surprised at the lack of leadership showed by Kelter, Gary's manager, for making this comment to a customer. In no way did this reflect poorly upon Gary and if anything reflected a lack in basic leadership principles in the management at Crossroads. It also didn't detract from the buying experience but was noteworthy in evaluation of this review. Overall, 5/5 experience at Crossroads and 5+/5 for Mr. Gary Feldman. As a Commissioned Officer in the United States Air Force, Gary is exactly the kind of dedicated professional I would hand pick for my team! Crossroads is lucky to have him, and when buying our new car, so were we. Thanks Gary!

Infiniti Product Enthusiast

6 de jun. de 2012

What an inconvenient ordeal from start to finish!!! I am an owner and a fan of the Infiniti product, however, not of this dealership! What a major headache! Be careful, because even when you get a quote in writing it will likely not be honored. They will blame their mistakes on you! I felt zero value as a customer!! And yes, in spite of all this I still bought the car but only because I am a huge, loyal Infiniti PRODUCT fan. Do yourself a favor and shop elsewhere where you will be better appreciated!

Jack Wiese

1 de jun. de 2012

We were very pleased with the service we got at Crossroads Infiniti. Jermaine Street went out of his way to let us drive 3 different vehicles before we made our decision. We are very pleased with our Infiniti G37 sport and like it more each time we drive it. All the people we met there at this dealer were very friendly and we will certainly recommend them to anyone interested in an Infiniti. Jermaine was most helpful when delivering our vehicle as there were so many things that were not familar to us - he did a great job!!

sauroma

25 de may. de 2012

Purchased the 2012 Infinite EX35. Chris Hawk was our sales consultant. He provided excellent service and was extremely helpful with our trade-in. He is very friendly, very knowledgeable, and made the entire purchase experience a joy. He has contacted us days after the purchase to address any issues(none to address)and has indicated that he is only a phone call away if we need anything. I highly recommend Chris and Crossroads Infinite to all potential buyers.

shawn.leake

19 de may. de 2012

I received the best consumer service from Julie Doering that I have ever received from a sale representative. She is an outstanding sales person I would recommend her to all of my friends and family. Very professional and I enjoyed during bisiness with her as well as Crossroads Infiniti.

GinChiarello

11 de may. de 2012

Gary, Yuri and Chris was very professional and courteous. We never felt any pressure, and everyone was willing to work with us to get the car that we wanted in the color we wanted and with the options we wanted (despite it being a brand new model). Gary was very helpful, never pushy, and knew a lot about the JX. His sense of humor was appreciated as well.

Sherryb1

5 de may. de 2012

I had a great experience buying my JX35 from CrossRoads Infiniti! The entire team (Julie, Kolter, Yuriy and Chris) were friendly, professional and didn't stop until I had the deal that I was happy with. The entire process was very straightforward, and enjoyable. I would highly recommend them and I look forward to seeing them for all my service work!

vikbmart

15 de abr. de 2012

Had a fantastic experience purchasing new car. Worked with Julie Doering and she was an absolute pleasure to deal with. Provided all details needed and negotiated a fair deal for us. During process met Sales Manager and General Manager as well as working with finance staff. Everyone made this experience top notch and I truly felt like I was being treated as a valued customer.

Sdowntain

14 de abr. de 2012

Absolutly the WORST customer service I have ever experienced. Test drove a used car on their lot and had negotiated a deal. Went the very next morning to sign the paperwork to purchase the vehicle. Was told it was out on a test drive. The manager, Kolter called the people on the test drive and made a deal with them while we were waiting in the showroom! I have never been to a more shady dealership in my life. I was warned by a colleague that crossroads Infiniti was sketchy and had poor customer service, wish I would have listened before I wasted my time! I will never buy a vehicle from this dealer.

msnicewatch

14 de mar. de 2012

I wish I could leave them 0 stars. Do not trust this Infiniti Retail location or be blinded by their nice smiles and friendly atmosphere. At the end of the day these salesmen are trying to sell cars not be your friend or leave you with a "truly exceptional experience" as they say. Make sure you read and reread everything and ask questions especially when dealing with Kolter Kesler one of the managers there. I am posting this review so that no one learns the same $15,000 lesson I had to learn not to mention that a week after I left this place I ended up with a $1500 bill because the tail gate stopped working on my truck and a piece they told me would cost $150 cost me near $600. STAY AWAY and buy your car from another dealership.

calvin_barnes

3 de ene. de 2012

I had an amazing experience at Crossroads Infiniti. The showroom is brand new and is immaculately maintained with large windows to provide natural lighting, and is complimented with recess lighting. There are also luxury amenities, including a lounge with wi-fi, apple computers, and gourmet coffee. All the staff are extraordinarily friendly, courteous, and attentive. I worked with Gary Feldman and Kolter Kesler. Gary expressed a true passion for his work and the Infiniti cars, and this showed in his extensive knowledge of the products and attention to detail. He was simply great to work with, and was fun, honest, and genuine. Kolter was remarkable as well. This was my first time arriving at the end of a lease and I was a bit apprehensive; however, he helped make the transition into a new lease a seamless, quick process! I came to Crossroads on the last day of 2011, and it was the best way to start the New Year. At the end of the day, after the purchase, I also met Paul Clemente, the general manager, who was just exceptionally polite and friendly. I would highly recommend Crossroads Infiniti. This dealership is exceptional, not only because of the great products, but the truly remarkable, sincere staff.

Tarheel509

1 de ene. de 2012

Henry and the entire staff were professional and worked hard to make sure that I was completely satisfied. I will buy my next car from Crossroads Infiniti.

Goldbjo

23 de dic. de 2011

Jermaine was great throughout my whole buying process. The dealership overall went above and beyond to make me as happy as possible and adressed every concern I had about my purchase!!

Susie Hicks

17 de dic. de 2011

We found Julie at Infiniti in Raleigh to be a very professional, friendly, pleasant and non-threatening or pushy sales person. She provided us with a thorough description of a few vehicles. When we decided on the vehicle we wanted, out of curiosity, we did call Every Other infiniti dealer across the state of NC. The price we were given in Raleigh for the vehicle was good and there was certainly no other sales person we met or spoke with that out shined Julie. That said, we wanted to do business with her and she had maintained just the right amount of contact with us throughout our search. After the purchase was in progress, She made sure we understood all of the infiniti vehicle's features, had it washed and filled with gas. As we left, she said we could contact her if we ever needed any assistance with out new infiniti and I wouldn't hesitate to do so because she certainly seems to be a genuine person. In fact, when I get ready to burn music, I may call her for help in doing so. I would highly recommend Julie at Infiniti.

javentapg

14 de dic. de 2011

Rob Musso was my sales associate. He was very helpful during the purchase. But he also made time for me a month later to go over the features in the car that I was having difficulty with. He said he wanted to make sure that we were taking advantage of all that the car had to offer. We highly recommened Rob. he is so knowledgable about the workings and features of all that the different models have.

lidie

13 de dic. de 2011

The service at Crossroads Infiniti is unbeatable! The salesmen are extremely knowledgeable about these cars! The entire staff is extremely friendly, absolutely hilarious and truly genuine! Everyone went out of their way to make sure that we were taken care of. Luby, the salesmen I had the pleasure of working with today, took me to see and test drive every car I even looked at twice. I never felt rushed, and they ultimately helped me find the car that was perfect for me! After all the paperwork was done, Luby took me out to the car and showed me everything about this car. He literally sat with me in my new car and went thru every amazing feature and setting. I also had the pleasure of meeting Paul Clements, the general manager who personally cares about his clients! This entire experience was unbelievably enjoyable! When they say welcome to the Infiniti family, that's exactly what it feels like! I almost didn't want to leave.

rea59560

7 de dic. de 2011

I have owned three automobiles from CrossRoads Infiniti,and they are simply the best. Anytime you are thinking about buying a leasing a new car you should contact Gary, Chris, Kolter, or Yuri. These guys put me at ease when I made up my mind to get a new G37. I had a G25 for about a year and it was a great car, I just wanted to have experience the feel of the G37, and man it was well worth it. They entire team is trusting, loyal and fair. You could not ask for a better group of guys.

bhuh

25 de nov. de 2011

Internet purchase was simple, efficient, and effective. No high pressure sales tactics. Car was delivered to house and time spent on paper work was minimum. I would highly recommend this dealer and sales woman to friends

sdenn

17 de nov. de 2011

Best car buying experience I've ever had. Gary was great. Price was surprisingly good right from the start. Also have never seen a service dept get me in and out more quickly

frndlywmn85

12 de nov. de 2011

I had owned and leased 2 infiniti g35's and was time to turn in my most recent one. Some of my finances had changed and therefore I was considering a less expensive purchase. I also was looking for some change in my vehicle as I was getting just a little bored. (not because of the quality of course) but just the look. I called around and received other quotes on lower priced cars and then decided to get a quote on another Infiniti again since I do love these cars!! The process was so easy and so smooth with Gary! He always got right back with me and never pressured me but he was a good enough salesperson to read between the lines and know that I was interested in a little change (like maybe a sporty coupe this time). I was worried that I couldnt afford the coupe as I was trying to lower my payment this time. However, after working the details out with Kolter they came back with a price I couldnt resist! Now I have my favorite car ever! These guys are the best and they make you feel like you are good friends every time you speak with them or come in!! Now I cant wait until they open another location closer to my home! Gary, you better be there!

Kevinwr1022

10 de nov. de 2011

I have purchased many cars in my lifetime and was actually looking at various dealerships for my 2011 purchase. Gary Feldman made the difference in where I purchased the car. He was extremely helpful, knowledgeable and very responsive. I have several friends who will be looking to purchase cars in the near future and I will definitely recommend both Gary and Crossroads Infiniti for their place to buy a car.

Kirklandfamily

7 de nov. de 2011

This dealership is the best. This is our 3rd Infiniti and you can't beat the quality you get for the money. Gary, Kolter, and Chris were all great to work with. You feel like family when you are there and the new dealership is pretty awesome. We are enjoying our new M37S and can't thank these guys enough for the great service they have provided us. You will not be disappointed with this dealership. PROMISE.

linac

7 de nov. de 2011

This is my third time to buy a car from this dealer. First time was in 2003, second in 2009, and now, in 2011. Every time I start looking at the competitors first, but eventually get an Infiniti. You can not buy a better car for the money; to get the same or close level of performance you'd have to spend over $20K for the competition. When you add the best sales team and great service people into the equation you don't have to think twice. I only gave 5/5 as there was no option for 10/5.

Loudiamond15

6 de nov. de 2011

I visited Crossroads Infiniti 3 years ago to purchase my first G37 Coupe. I was reluctant to deal with them because of my past experiences with the dealership at that time. The salesperson I spoke with over the phone was surprised to learn that I refused to go to Raleigh to look at any cars. I had actually planned on making the trip to South Carolina instead. Gary was so professional and pleasant to speak with that he changed my mind and I wound up taking the trip to Raleigh instead. 3 years later I have leased my 2nd vehicle with Gary and Crossroads Infiniti. Every single person I have dealt with since that time has been outstanding and nothing but the best. A professional atmosphere with kind and cordial people that are willing to work with individuals to make a great deal happen. The only reason I would not return to Crossroads Infiniti would be if I decided that my next vehicle would not be an Infinit. Even then I might entertain the idea of other brands from that dealership though.

sgrebow

5 de nov. de 2011

Very good overall experience! Everyone was very friendly and eager to help out in any way possible. The dealership was very nice. The only negative was the wait to finish the deal with the Finance Dept.

redmannj

30 de oct. de 2011

The dealership as a whole and especially the salesperson, Claude Blanton, made this car shopping experience pleasant as compared to experiences at other dealerships over the past few years. We were greeted cordially at the door and began talking about what we wanted and needed in a new vehicle. We were unfamiliar with the Infiniti brand and were given an overview of the vehicles produced and statistics on their performance reviews and ratings by well-known publications.My wife and I took a test drive of two models with the salesperson. The salesperson gave excellent instructions on how to operate many of the car features with which we were unfamiliar. We were allowed to drive on both city streets and expressway to get the feel of the vehicle. Wherever we wanted to drive was acceptable versus how some dealerships have a designated circle of street where they allow you to perform the test drive. We had stated we were only trying to obtain information that day and did not need to purchase immediately. The salesperson respected this statement and did not go into a high pressure sales pitch. He did ask if we would be trading a vehicle and we responded we were unsure. He offered to have the vehicle evaluated for a trade-in value. While waiting for the evaluation, we were asked if we wanted to take home a car for the remainder of the day and return it the following day to get a better feel for how the car handled. We declined.The follow-up by the salesperson was great, Claude let us know he was there to answer questions and reminded us of the offer to take a vehicle for a day. Again there was no pressure to close a sale. When I returned to the dealership to make my purchase, the experience again was cordial and stress-free. Sales manager, Yuri and business manager, Chris were also easy to work with.Since owning the car, we have had some technical questions on how to operate some of the features. Claude has always been eager to assist with answers and instructions. The excellent customer service continues after the deal was concluded.

2011G37

29 de oct. de 2011

Rob was extremely helpful throughout the sales process. He never pressured for sale, just helped to inform and offer anything needed to assist in my decision. I appreciated his approach and helpfullness.

RitaTeeter

27 de oct. de 2011

Inifinti automobiles basically sell themselves. Once you have driven one, it is hard to overlook it. This was our second Infiniti that we have leased. Our sales associate, Jermaine Street, was the perfect combination. He was not pushy and very friendly. We felt that he worked for us and not just tried to make sure that he sold a car. It was a pleasure dealing with him. The new dealership is beautiful and the location is much better. Buying/leasing a car can be a very stressful experience, I left last night stress-free. Thank you Jermaine for all of your hard work. You are an asset to the Infiniti team. Overall we left with a beautiful automobile and we feel that we received excellent customer service and to top it all off we know we received an excellent deal.

RobertD123

26 de oct. de 2011

Gary Feldman, the sales manager and finance manager were all great to work with. We negotiated a very fair price without high pressure tactics or badgering. They showed me all over the facility and answered all my questions. Gary was great on the test drive. He let me drive the car on the highway and back roads, without me feeling like he was rushing to get it over with. With such a big purchase it is nice to get some extra time behind the wheel. Gary also introduced me to the owner Paul Clements who sat done and talked with me for 15-20 minutes. Overall it was more like hanging out with extended family than buying a car...they really make you feel at home.

Petertsi

23 de oct. de 2011

My wife and I bought an Infiniti from crossroads about 8 years ago and were so pleased with the car and the service this dealer provided that when the time came to buy another car, we decided to come back and see what kind of a deal we could get. Rob Musso greeted us at the door and turned out to be the best salesperson we've ever worked with. He had tireless patience, was very mindful of our time, very informed and truly interested in us getting the kind of car that would make us happy. A week after meeting Rob, I'm typing this note with a wonderful car in my garage that that I have absolutely no regrets about buying. Though Rob was the primary person we dealt with, I would be remiss in not also noting the great service that Chris, the business manager, and Coulter, the sales manager, provided us.

mgust

23 de oct. de 2011

I recently had another very positive experience with Crossroads Infiniti, this time with Gary Feldman. I purchased a new G37S earlier this month, following a couple of pleasant, low pressure, informative interactions with Gary. I found Gary and others at the dealership to be patient, easy to work with, and professional. Having owned an Infiniti previously, I expected nothing less...and I was not disappointed. I would highly recommend Gary and Crossroads Infiniti to anyone.

ronaldvalente

22 de oct. de 2011

Working with Rob and Julie was an absolute pleasure! They were extremely helping and working with me on my goal to find the right new car. I worked with Rob first and we drove a few cars to get the feel, I was then able to lock in what I wanted. After I digested all the information I came back a third time and Rob and Julie were as pleasant as the moment I stepped foot at the dealer the week before. Never once did I feel rushed through the process. Julie was there on the third day and she was fantastic, going over more details, making sure I was comfortable with my decision and that it was the right car. After the purchase they want over the car in great detail making sure when I drove off the lot that I knew what was going on. This truly was the best experience with a dealership I have ever had!

Dublin6w

10 de oct. de 2011

I am a returning Infiniti owner. I started an internet search into replacing 2 vehicles. I visited several dealer websites including Infiniti. Gary Feldman telephoned me promptly as a result of my inquiry. Prior to meeting Gary I visited both Volvo & Audi dealerships. Audi was without question the worst car buying experience of my life!My initial meeting with Gary was to lay the ground work for trading-in and leasing a G37 & FX-35. I immediately felt comfortable with Gary. He has a relaxed personality and is a consumate professional. What started out as a casual conversation over a coffee turned into a deal - all in the space of 2 hrs!Both Gary and Kolter Kestler, who assisted, took what was a challenging prospect and made it a reality. All through the negotiation process they listened intently to what I was looking for and made it happen. There were no frayed nerves, high anxiety or intricate number games - simple and effortless.At every step of the process they made my wife, son and I very comfortable. They made buying an Infiniti very personal. I honestly cannot see myself looking at another brand. Most certainly not German as Audi is not for me. My experience was truly exceptional!

esweazy

7 de oct. de 2011

Yes, I would recommend this dealership very highly. Each area we dealt with from the sales manager to the financial department and, of course,our salesperson, Rob Musso, was professional and pleasing to work with. Mr. Musso made this experience one of our best car/leasing/experiences we've had in a long time. His knowledge of the Infiniti G25, his wonderful people skills and his great attitude was indeed a welcomed change from some of the salespeople we've had in the past at other dealerships. Also his enthusiasm for nice/luxury cars was contagious and we're so happy to now drive this great Infiniti G25!

lucki1

25 de sep. de 2011

I completed submitted my company VIP form on line and Julie called me right away. What was so interesting I completed about 5 VIP forms on line for other auto makers and Julie wast the only to call me and she called in less than 15 minutes. She was nice on the phone. I was just completing the forms, I was not going to go out and look for a car that day until she called and emailed. I thought hmmm! this lady was nice, let and my wife and went down to see her. We felt comfortable talking to her and we felt we could trust her. We have had some bad experiences in the past with "male car salesman"!!! However, Julie was able to win our trust, she was not pushy, she smiled and it was a real authentic smile, not some fake salesman smile. You know how salesman can be so cheesy. She was not that. It was like she really cared about us and wanted us to make the best decision regarding purchasing a vehicle. My wife and I are so grateful to have meet her and have her as I sales person. We love you Julie. She then passed over to Chris Biggs (R Kelly Mr. Biggs) and he took great care of us too. Chris explained everthing too and was nice and seemed like a good genuine individual. You know with this economy, people want to know they are spending their money on good products. The general public is growing tired of people who lie and cheat you out of your hard earned money. And my wife and I felt like Julie and Chris did a wonderful job and actually cared about us and our family. May God bless both on them.

usernamenc

6 de sep. de 2011

After doing a lot of reasearch and reviews I decided on a G35/37.Since we were looking for a used car there were plenty of choices to buy from .I looked for over a year and drove several cars at other dealerships .I visited Crossroads Infiniti and met Rob Musso .I explained to Rob what I was looking for and he was eager to help .I left my email and cell phone number to several reps at other dealerships but never heard from any of them .Rob was the first one to even follow up with me .It did not take him long to find something we were interested in and with Yuri Mirzoyan"s help we were able to make a great deal .There was never any pressure and they were always very friendly .Rob is very knowledgeable of the cars and spent time with me explaining the many options on our G37 .I recommend Crossroads Infiniti and Rob made it very easy .

stajeldi

4 de sep. de 2011

Rob and Julie were fantastic, my experience was wonderful and went very smoothly. I would recommend infiniti to anyone looking for a new car. My father plans to buy one very soon!

fmo3404

29 de ago. de 2011

From my initial contact with the dealership through the USAA Car buying service I was treated with courtesy and respect. I was contacted via email almost immediately after clicking "submit" on the USAA website. Upon following up with a phone call I felt compelled to visit the showroom. They warmly greeted me and my wife and three kids. Rob talked to me and answered all my questions while Julie took a test drive with my wife. Then we switched and my wife watched the kids with Julie while I drove the vehicle with Rob. The entire process was smooth. Though several people handled different portions of the purchase, Julie and Rob remained close throughout and continued to answer my questions. I never felt pressure sales tactics and thought the price was fair and honestly determined. Two enthusiastic thumbs up for the dealership. But I must single out Julie and Rob for their exceptional professionalism and personal care. Too bad buying a car doesn't happen more often or I would be back right away. Though we live on the coast I intend to return to Raleigh for my next vehicle purchase.

philactv61

20 de ago. de 2011

Visited CrossRoads Infinit in Raleigh and met James Earp. He was factual, low pressure and friendly. I returned to Raleigh (from the Western part of the state) to buy a car from him. I highly recommend him and the dealership. I came armed with information (as one always shold when making a major purchase). The sales manager negotiated fairly, but firmly. It was a win/win.

sminetti

10 de ago. de 2011

Overall tremendous expeirence. Rob and kolton were great to deal with and actuallymade the car buying fun. I would recommend them and the entire Croosroads team to anyone who asks. Thanks guys!!!!

Brenda H. Poole

2 de ago. de 2011

Julie responded to my application and interest in an infiniti within very brief time after submiting the information. My experience with Julie was excellent. She was friendly, helpful and very knowledgeable of the car she was helping me with. Above all, Julie was patient and her delivery was effective. Thsnks.

mcaggiano

29 de jul. de 2011

I originally stopped by for maintnance on my current infiniti car this week and ended up doing some browsing while I was there. A car caught my eye and 3 days later it's sitting in my garage! Julie greeted me and showed me a few cars. The process was simple and pressureless, which is ultimately why I bought. This is my third infiniti so I didn't really need much of a sales pitch which probably would have only lessened my likihood of buying a car. Julie answered the questions I had in a honest manner and if she didn't know the answer she wasn't afraid to say, "let me go check on that." This approach was refreshing to see. She wasn't pushy and didn't rush things. I'd recommend asking for her if you're a future customer. I'm sure this won't be my last infiniti and I will be heading back the next time I am on the hunt again.

kelly-metcalf

23 de jul. de 2011

The entire experience was positive. I was referred to Crossroads Infiniti and Gary by a friend of mine who purchased a SUV from the dealership. He took a great deal of time with us in going over the MANY features of the car before, during and after the test drive. The finance person was very knowledgeable and thorough. The price was solid, we received a great trade in on my car and have already recommended Crossroads Infiniti and Gary to many coworkers and friends. We were initially looking at Infiniti and Audi but didn't make it to Audi! Gary and the Infiniti product sold us. We absolutely love the car.

BigAL3rd

8 de jul. de 2011

Crossroads got back with me quickly after my inquiry. Searched all the dealerships in the U.S. to find the car I wanted and had it shipped to Raleigh. It was exactly what I was looking for and I am very pleased with my Infiniti G37 convertible!

jhcwsp

27 de jun. de 2011

Gary was great to work with. He was very patient with us, as it took as while to finally pull the trigger on purchasing the QX56. Gary is very knowledgable on all the features of the car and definitely goes out of his way to provide a positive customer experience. I would recommend him and Crossroads Infiniti to friends.

azwccc

25 de jun. de 2011

Wow, I can never imagine that purchasing car can be such simple and talking to a car dealership can be a fabulous experience. These guys are awesome. The best dealership since I came into the market. I feel lucky that they are in my area :)I initially started with internet quote and talked to Julie, then got a good price from Yuri, finished financing with Chris and finally delivered by Julie and Rob. For the car and all document things, they are so professional and explain everything very clear. You can get any information you are interested without any pressure. For the negotiation, it is much simpler than any other dealership. The first price you will get is totally reasonable, you will not feel cheated after some homework. I did not spend much time on the price because it is already quite low and totally acceptable to me. Every step is smooth and save me a lot of time. The most important thing is I love the car, they got the exactly pretty color and package I want. Thanks for the hard work. I will highly recommend Crossroad Infiniti and Julie to everyone, and will come back for my next car definitely.

jatwolf

24 de jun. de 2011

I have been researching Infiniti G35/37 sedans for a long time and found it hard to find one that had the 6MT transmission. Finally one of them showed up at Crossroads and I was contacted by Julie. The next day I went out to drive the car and check it out. Julie was very laid back and not attempting to pressure in any way, which I loved. She answered questions and knew about the car just didn't try to pressure in any way. After driving it I pretty much knew it was what I was looking for so the rest of the day was spent dealing with various paperwork of getting a value for my trade (which was very fair) and finalizing the rest of the sale. I was paying cash so needed to have funds transferred to my account that took a few days but when I went to pick up the car they were very patient and pleasant to be around. So I would say the total experience was very positive and I would definitely recommend them for anyone looking for a new or used Infiniti.

eljnet

24 de jun. de 2011

Friendly willing to make our experience the best possible.Impressed with car very comfortable quiet fun to drive.Great follow-up to keep sheduled service

toneymiller

21 de jun. de 2011

It was a pleasure buying a new car from Gary...it was actually fun. We drove 2 hours to Raleigh to work with Gary because he was so helpful, but never a "pushy salesman!" We were also given the best price on the G37 convertible around. Because we do not live in Raleigh, we are not able to use the service dept there, but I wish we could. We will definitely return to this dealership in the future!

kumaresh

20 de jun. de 2011

I have been looking for infiniti G37 for quite a while and no one in Raleigh-Durham-Chapel Hill area has such a collection of new/pre-owned infiniti cars. Very well maintained dealership and service center with friendly and sensible people. Julie Doering was my main contact and I found her well informed with the inventory, details of the available cars, and financing although there is a separate financing team for further details. I am most appreciative about the fact that I was not forced into buying anything and they found me a car of my exact specification. I would recommend this dealership to other people. Hope their servicing and future customer relations live up to the expectation that they have built so far.

ayamadi

20 de jun. de 2011

Great cars and crew at the dealer. Easy access to service schedules and fast timely express service. Sales rep friendly and available to help with any after sale questions.

ccrosier

16 de jun. de 2011

I have purchased three new vehciles from Crossroads Infiniti and will continue to return for future sales. Their sales and finance staff are excellent and are the very friendly and experienced.I have been involved with this dealership for 7 years and have dealt with the same individuals, unlike many other dealerships who can't seem to retain employees.My buying experience with Shavar was hassle-free and relaxed. He took the time to explain the details and always followed up with any questions. Furthermore, Shavar continues to contact me every 3-4 months to ensure everything is going well with my M37 Sport. Find another salesman that delivers that kind of personal attention.In addition, the Finance staff with Kolter, Chris and Uri is awesome! Each of them take the time to explain the details but also value your free time and make the buying experience pleasant and efficient.Lastly, I have owned many other luxury brand vehicles such as Acura, BMW and Lexus. When you purchase any vehicle from Crossroads Infiniti, the General Manager, Paul Clements, personally comes to speak to you and ensurse that you are totally satisfied. I have never even seen the GM's at these other dealerships, let alone spoken to them. The service I have described is what makes this dealership truly unique and pleasurable.Chuck CrosierApex, NC

infinityguy9

16 de jun. de 2011

I have always had a great experience with CrossRoads Infiniti. Their service departmen is second to none. Their finance team is gret to work with as well as the rest of the staff. I have purchased two G's form Gary Feldman, and my next one will also be purchased from CrossRoads as well. Paul, the manager runs a tight, friendly and respectful business, and I would recommend them to anyone.Sincerely,R.E.Acklin

ahadajones

16 de jun. de 2011

Shavar took the time to find out exactly what I was looking for...which was very specific. He continued to keep me posted when vehicles came in and ultimately I purchased the exact vehicle that I was looking for in the price range that I wanted.

bwparnel

16 de jun. de 2011

Went to dealership to when I started looking for a new car and left that night with a new Infiniti. Enjoyed everything about the experience.

JHCraven

15 de jun. de 2011

Gary Feldman was a pleasure to work with. After my initial online inquiry, Gary called me and left a message. My work schedule is often busy and unpredictable, not to mention my family at home, so I couldn't come in as soon as I wanted to. Gary was very professional in keeping in touch with me without being too pushy or offensive in any way. After a couple of visits to the showroom, Gary worked with me to narrow down my options, and we found the right car. The finance department also treated me fairly. Many thanks!!

tbird1778

15 de jun. de 2011

Gary was very informative but not pushy. I called and told him exactly what I wanted and nothing else and he jumped right on it and found it for me. I told him what I wanted to spend and he was able to make that happen. It was one of the quickest car buys ever which is what I wanted since I do not have a lot of spare time. So he was awesome!

ncinfiniti

15 de jun. de 2011

Crossroads Infiniti has twice provided us with an excellent leasing experience, far superior to any from Audi, BMW or Acura, cars that we leased between 1990 and 2007. This Infiniti dealership stands out because of attention to detail, follow up, accuracy, enthusiasm and service that is above and beyond the ordinary.

dennis.batres

15 de jun. de 2011

Great salespeople, especially Gary! He helped me work out the best possible lease special after a fantastic test drive of the new G25. No pressure, no hidden fees, and top-notch overall customer service is what i've come to expect at this dealership.

cmccalli

15 de jun. de 2011

Crossroads Infiniti and salesman Gary Feldman were able to accomplish the "almost" impossible: making buying a car fun! Gary was extremely nice and patient, answering questions, taking test drives, etc. with NO pressure. I hate feeling like I am being pressured. After the purchase, the dealership (and Gary as well) have continued to be very friendly and helpful with questions, maintenance, etc. I would definitely recommend both the dealership AND the salesperson.

oswaldja

15 de jun. de 2011

I've enjoyed working with Gary Feldman. He was very helpful and helped me through a decision about my next car in light of our new baby. Thanks Gary for your continued help.

dmyersmd

15 de jun. de 2011

This dealership and the salesman, Gary Feldman, made for my best car buying experience ever. In addition the service department has been outstanding. They have easily surpassed my experiences at both Lexus and Mercedes, the other two cars I now own. Have already recommended them to several of my friends.

jeffbramwell

14 de jun. de 2011

I had an excellent shopping experience when I purchased my 2010 EX35. I absolutely love it... drives great, love the amenities. Every time I take it in for an oil change or routine maintenance it's a breeze. The service team is always quick, attentive and courteous. I highly recommend Crossroads Infiniti in all regards.

kidcarid

13 de jun. de 2011

Gary and the entire Crossroads Infinity dealership was a pleasure to work with as I made this very important purchase. I am a car buff and put everyone through the paces for months as I ordered the car, waited for delivery, and accepted the deliver. Gary was patient beyond words as I went through every detail. I plan on keeping my 2011 Infinity G37S Hardtop Convertible for many many years and all I can say is I LOVE MY CAR !!!!!!

gilmermartin

13 de jun. de 2011

MY LEASING EXPERIENCE AT CROSSROADS INFINITI WOULD HAVE TO RANK AS THE BEST THUS FAR IN PURCHASING A NEW VEHICLE. FROM THE SALESPERSON TO THE GENERAL MANAGER, SALES MANAGER AND FINANCE MANAGER, SERVICE AND FOCUS ON CUSTOMER SATISFACTION WERE TRULY OUTSTANDING.

mkbfrle

13 de jun. de 2011

Stopped by the dealer on a Saturday to look at the M37 as I was in the initial stages of replacing an 07 Acura. I currently own a G37S Convertible so Iam impressed with the product. My wife, son and I were immediately met by a sales team member, Maurice Wilcox, and was welcomed to the dealership and he inquired about my reason for visiting the dealer. I was upfront with Maurice that I was looking at other products and that upon my evaluation I would make my decision to buy. Maurice was very knowledgeable and "delivered" a very good test drive experience. I met the sales manager as well and between the both of them they understood my position on purchasing the M37. I was not pressured to stay at the showroom and I let Maurice know that I would get back with him on Monday. I test drove several competitors vehicles on Monday and late that day began negotiations with Maurice. I met with Maurice and the Crossroads team on Tuesday and took delivery of my new M37. The entire team from Maurice through the sales manager to the finance team to the General Manager made it a very pleasant and non-aggressive experience. I will recommend anyone looking for an Infiniti to give Crossroads Infiniti the opportunity to sell them an outstanding automobile.

benewman

12 de jun. de 2011

Great experience buying my 2008 M35 Sport at Crossroads Infiniti! Julie Doering was friendly, professional and patient and Rob Musso was very helpful in filling in for Julie when she was unavailable. I always like to thoroughly research and shop around for major purchases and each time I went in to Crossroads I never felt pressured or obligated when I left to shop around a bit more.When it came down to the wheeling and dealing, Kolter Kesler presented me with their best price and the best rate they could find for me and my payment - in writing. They were the only dealer I visited (and there were at least 4) that let me walk out with the data sheet to continue shopping around.All the cars I test drove were in like-new condition and the 2008 M35 Sport I purchased still even has that new-car smell. In the past week I have had at least 2 people ask me if it was new. All in all, great service, fair price and an awesome car!

Dspero

12 de jun. de 2011

I had been looking for a new car for the last year, but couldn't decide which car was the best for me. After visiting Crossroads Infiniti the dealership felt right. The people were extremely friendly, and made me comfortable. They didn't play any games. Thanks Julie and Yuri for the great experience.

jrecufan

11 de jun. de 2011

Great dealership. Started with an online quote then went in for a test drive. The folks were very friendly and Julie was awesome. Very patient with the test drive and then pointing out the features, etc. Very thorough. Made my decision on the spot to buy and arranged to pick up the car the following week. The finance person (I have completely forgotten his name) was new but was very nice, great sense of humor and was not the traditional "pushy" finance person who does a hard sell on every option available for extended coverage, etc.When you're paying $50k plus for a vehicle, you expect professionalism and luxury. I got both at Crossroads. Julie was great following up with me on questions after delivery and helping me buy additional accessories. First rate place and would buy from them again. Oh - and I love my Infiniti 2012 M37 (Harbor Blue). It is truly spectacular).

acd5a

11 de jun. de 2011

Awesome Dealership,Have had four cars with them and they have done an exceptional job of taking care of their customers from the sale all the way to the servicing side afterward. I would recommend them to anyone interested in purchasing an Infiniti.

mcada003

10 de jun. de 2011

This dealership is highly professional and well organized. We worked primarily with Gary Feldman. He was excellent; very knowledgable; honest; not pushy; just an all around great salesperson. A wonderful experience all around.

03trdblack

10 de jun. de 2011

The sales process went pretty well overall. My only "hangup" if you want to call it that was concerning my trade in. I was told to take it to another dealership for their appraisal and if they offered me more then we could negotiate. The other dealer did offer more and they wouldn't change the trade in price for me. We were $1,000 difference in the the price and I haven't had a dealership refuse the deal over $1K. I ended up selling my trade to another dealership and then had to come back and buy the car from their lot. It added a lot of hassle on my part. Matt Newton was great though and he picked me up from the other dealership on his day off (and his kid's birthday!) and brought be to the their lot for the purchase.

chudson6

9 de jun. de 2011

Last fall, '10, my neighbor purchased a new QX and I just loved it. Her husband casually mentioned it to Chris Biggs (GM) at Crossroads Infiniti and he contacted me and arranged a test drive. While I was a few months away from being ready to make a purchase (in a lease), Chris was unbelievable! He didn't pressure, push, or bug us, he was so patient, and accommodating! I started looking/researching vehicles that I wanted to test drive and for the value, the Infinity QX just kept coming up on top. Things that were standard options on the QX were costly upgrade options on the comparable models. Chris communicated w/me the way that "worked" for me (via texting/email)! The purchase process was the quickest, easiest and truly hassle free. I'm serious, it was 1-2-3, not an all day process of going back and forth! On my way to get my new QX I got a call about a death of a friend-and Chris was patient w/me and fact that I was preoccupied, he hit the "high-spots" of the QX w/my 11 yr. old son and offered to go back through car when we got back or I could text him if any questions came up. Chris made a point to introduce me to the Service Mgr., (I felt so important). I had met Paul (owner) on a previous visit and he remembered me by name and was so warm and friendly! I cannot say enough about Chris Biggs, his customer service, product knowledge, he's just awesome! Oh and...I absolutely love, love my QX!

cfusurfing1

7 de jun. de 2011

This is our second purchase from Crossroads, and I cannot say enough great things about every aspect of their sales process, and follow-on service. they are simply the best. For people that know me, I am very hard to please, and customer service is at the top of my list. they exceed my expectations, period, and would highly recommend them to anyone looking to purchase an Infiniti

v10m5

25 de ene. de 2004

This dealership is actually called Infiniti of Raleigh, not Leith Infiniti.<br><br>I drove up to this dealership in my pickup (I had just sold a 2003 SMG BMW M3 and was interested in the FX45s). The salesman asked how he could help me and when I told him I was interested in the FX45, he glanced over at my pickup and told me that he was going to be busy in a couple minutes. I reminded him that he just asked me how he could help me and that it made no sense to change his tune like that. He took me outside and then told me that all the salesmen are really busy today and that perhaps I should come back another day. <br><br>I could not believe what I was hearing. Here there was, a minimum wage salesman judging me by what I drive. I may have a lot of money but I defiantly do not flaunt it and I defiantly do not judge others by what they have. Anyway, I scolded him properly and let him know exactly how pathetic his behavior was. <br><br>I began to drive away but promptly returned to speak to his manager. The manager was much better, though I can only wonder if that was after I told him I had just sold a 60K dollar car. <br><br>This dealership showed amazingly poor taste and I would rather drive 100 miles to another dealer than ever deal with that kind of trash again. <br><br>A truly pathetic dealership.<br>