CarGirl2016

6 de oct. de 2016

This place is great. I just bought my dodge truck from jorge schweizer. I got a great deal. I couldn't be happier! I would recommend them to ANYONE!

Aligirl122

28 de sep. de 2016

Roberto was very helpful, answered all our questions and I would highly recommend him and the dealership to anyone. He made us feel very welcomed, he showed us our options and the deal was set.

Wendy5

23 de sep. de 2016

I went with my family to look at space in various vehicles at this dealer. While hesitant to go to this specific dealer to look at much less purchase a vehicle, my family and I met Steve Nishimura who provided us with excellent customer service. He was patient and knowledgable and great with my children. I ended up purchasing a vehicle at this dealer because of Steve. I would highly recommend him and the dealer for your next purchase.

Flaca100

19 de sep. de 2016

I just want to say that Angel was amazing. He hanswered all my questions and he was extremely helpful. He made me feel welcome and at ease. So glad he was the one who helped me.

jeliot89

18 de sep. de 2016

jorge was a huge help on getting us the exact car we wanted and needed for our expanding family. i highly recommend him. would have loved to put a little less down but hey, over all everything worked out just fine and we are super happy.

vlpat

7 de sep. de 2016

It took awhile, but it was finally identified that my 2014 jeep needed a new engine. Dave went to bat for me and Johnny kept me constantly informed and in the loop. When I picked up my car yesterday, it drove and looked like new! I feel so much safer now and am so thankful!!

Broadwayjoe

7 de sep. de 2016

I went in thinking it was impossible being upside down but someway some how my sales person Sam made it possible to trade in my caravan for a ram Eco diesel. I never thought I buy s diesel. Thank you Sam and finance for making it happen.

Tuftgong7

24 de ago. de 2016

The Experience could not have been better. From start to finish very smooth operation, really enjoyed working with everyone there especially Johnny and Ali. Even the finance guy Elli didn't put any pressure on me. I bought a warranty and gap insurance after he made it make sense. Thanks guys. Y'all rock.......?

Soriano805

24 de ago. de 2016

my older brother bought a dodge ram (diesel) here, we weren't sure if dodge was the very first place to go to for a first diesel truck, because my family and i have always liked fords diesel trucks! But the dodge rams really surprised us, and we couldn't have done it with out or salesman Jorge Schweizer. A great guy who was excellent with the service he provided, he gave us complete and truthful answers to our questions.

Cello87

23 de ago. de 2016

Saturday evening on August 20th I walked into crown dodge with hopes of getting a car. I was welcomed at the door by your amazing receptionist. She was extremely kind. Shortly after arriving I was greeted by Angel Bay. I explained my situation of having to jog 3.4 miles to work and how I was in need for transportation. I mentioned how I was promoted and I had to make it to work and meetings. Angel Bay went above and beyond to meet my needs. He pointed out a perfect vehicle to fit my budget. With persistence Angel was able to work together with Jordan Sweiss to find an offer for me. When Jordan Sweiss approached me he spoke with compassion and made an effort to help. Jordan Sweiss ultimately gave me an offer I couldn't refuse and they got me into a vehicle to drive home. You have hard and caring workers in Angel Bay, Jordan Sweiss, Jarrod Thomas, and Aris Khaizada and the rest of the Crown dodge Ventura staff. Thank you for looking out for a member of the community.

Val G

22 de ago. de 2016

Came in and bought my new challenger with no problems, fast and quick...I would highly recommend Tony Jimenez and David Azizi...this is my 2nd car I've bought from them...

Supans

16 de ago. de 2016

We bought a new diesel Grand Cherokee. Servando was out salesman. We werent sure we wanted a diesel. But Servando was very patient and fully explained the diesel. Ask for Servando. He's not pushy and very knowledgeable.

Off to the Rodeo.

12 de ago. de 2016

Angel dialed us in to my wife's new Ram 1500 Diesel Laramie Long Horn. We are off to the rodeo in style !!. Angel is very professional individual, he made sure our needs were met every step of the way. The finance manager was able to get us a interest rate lower than my credit union !! We want to thank Angel and all veterans of this country that sacrificed a portion of their life to defend this country and allow the rest of us to stay at home with our families. Thank you Crown Dodge "Family".

yvetteee

11 de ago. de 2016

I just purchased a beautiful 2016 jeep grand cherokee and all thanks to my great help nick sweis he is th e person to go to. He made my experience fast and easy.

HAPPY CUSTOMER

26 de jul. de 2016

My older sister had an appointment with Angel Baylon. When we arrived he had us smiling and laughing from the get go. He listened to my sisters needs and wants. He was able to give precise answers and what we liked most he wasn't pushy in any way. Very professional and knew how to show the value of the Jeep my sister liked. Angel Baylon made it very simple and answered all the questions we had. I co signed for my sister and Angel explained how if I did we would get a lower interest rate. My sister has always helped me so I was more than willing to help her. What we liked about Angel Baylon was he truly was genuine and could tell he was wanting to help us all he could in getting her the Jeep she liked. I must say Angel Baylon is GOOD at sparking your interest into reality. He was very professional and made us laugh and smile. We felt good about the purchase and didnt have buyers remorse because Angel kept it simple and explained everything. I highly recommend buying from ANGEL BAYLON at CROWN DODGE to anyone because he understands how a customer should be treated. We were treated well and he made us smile and laugh the whole time.HAPPY CUSTOMERS!!!!!

OUTSTANDING SALES REP ANGEL BAYLON

23 de jul. de 2016

I came in looking for a truck. First Sales Rep was nice. I asked to speak to a U.S. MILITARY VETERAN for I am a U.S. ARMY VETERAN and I felt more comfortable talking to a fellow VETERAN. I met ANGEL BAYLON. I was impressed from the get go. This guy has much CLASS. He had me laughing the whole time. Not pushy in any way. Just chill and knows his product as well. To top it off the ICE COLD COKE a COLA had me SOLD!!! I wasn't going to buy but the way I was treated is what pushed me over and I bought. ANGEL BAYLON is an OUTSTANDING SALES REP for CROWN DODGE. I HIGHLY RECOMMEND CROWN DODGE & buying from ANGEL BAYLON!!!!I looked him up at the VA(Veterans Affairs) my good buddy works there and this guy ANGEL BAYLON is a WAR HERO. 4 Purple Hearts & a Navy Cross(Medal right under a MEDAL of HONOR). I don't think CROWN DODGE understands the caliber of person this ANGEL BAYLON is made of. OUTSTANDING SALES REP & personas a whole.Yes I saw the news as well but so what this guy is willing to die for you and your family so you can have your RIGHTS as an AMERICAN!!!!You should say thank you to him and ALL VETERANS that are willing to put their lives on the LINE FOR YOU!!!!GOD BLESS CROWN DODGE & ANGEL BAYLON!!!!!

elgonzo01

16 de jul. de 2016

fui aver unos vehiculos y el muchacho guero alejandro barrera me atendio. al fin maneje una jeep de el 75 anniversario blanco. me gusto y la quise comprar. no tenia mucho tiempo pero alejandro trabajo con migo sobre varios dias para conseguirme el prestamo. al fin me consiguio el prestamo para el jeep. gracias alejandro por toda tu ayuda.

BOBAY1717

12 de jul. de 2016

My brother JOSHUA & I (BO BARRO) came in late after CROWN DODGE was already closed to take a look around. This Salesman was leaving but stopped and got out of his JEEP WRANGLER & introduced himself.Mind you it was way past 930pm & he (Angel Baylon) was so nice and very professional & willing to help out while all the other sales reps were wanting to leave. That alone shows me ANGEL BAYLON really loves what he does. He took the time to show us cars that my brother was interested in. ANGEL BAYLON was the only reason we came back and bought a car. The guy was way cool, super chill & had us laughing. What we liked about him was he was straight up & not pushy at all. When we came back we asked for him but the Sales Rep RICKY G said he was busy. We bought because of how ANGEL BAYLON treated us the following night before and ANGEL called to follow up. We will tell everyone about CROWN DODGE & how ANGEL BAYLON treated us - the guy has class and carried himself with professionalism. In my book I feel if more car dealerships had Sales Reps like ANGEL BAYLON they would sell more cars - the guy is SOLID & will ensure to send business his way!!!!!

Big Mike

12 de jul. de 2016

My expectation was low and not expecting what service and professionalism I received from Angel Baylon. Angel's ability to assist me with the purchase of my Jeep was unsurmountable to say the least. I really appreciate Angel as a great sales person along with being a war fighter as myself. Angel made me feel comfortable and confident in making the right decision with my purchase. I highly recommend my friends, family and coworkers to Crown Dodge Chrysler Jeep RAM of Ventura and I'm only saying this because of Angel Baylon he is a 5 star talent and I will never forget my experience purchasing my car and it's only because of Angels professionalism and just being a good person that anyone would have the pleasure of meeting. Mike Snead

surf dude

30 de jun. de 2016

I can't speak to the Sales or Parts departments experience but the Service Dept is the worse experience in trying to just schedule an appointment I've ever had. Called 3 separate times. Every time was put on hold for close to 15 minutes average. First time the connection finally just dropped. Other two calls the receptionist came back on and tells me there is nobody available to help me. How hard can this be?Noticed they asked what type of service right up front. Maybe when they know it's a Safety Recall you go to the bottom of the pack (no big money there for them). I live in Santa Barbara and they are the closest dealership to me but I'm going to drive the extra miles to Lompoc or Thousand Oaks rather than deal with these guys.

JEFF C

18 de jun. de 2016

I went with my sister & Angel Baylon made everything simple and very pleasant. He listened to what my sister wanted and was very polite. Not pushy at all like most car salesman. I highly recommend Angel Baylon & CROWN DODGE. My sister is very happy with her Jeep & I will ensure to tell all my friends and family.Angel Baylon is a Salesman with much class & Integrity. He called the next day to ensure everything was A OK and it was a very pleasant experience.I recommend CROWN DODGE & dealing withANGEL BAYLON was GREAT!!!!JEFF C

Alyssa1234

2 de jun. de 2016

Angel was a gentlemen and knew how to spark my interest in the car I wanted. And I would defiantly recommend him to anyone and any friend.

Nico Vargas

25 de may. de 2016

Let me begin with ASK FOR ALEX BARRERA first! Deal with no one else but him . My wife and I had purchased a Dodge Journey from him and took my 3 yr Son . He also had a blast. Alex gave us a tour of the dealership and had lot of answers. He is definitely knowledgeable even with vehicles that are not Dodge . This is an individual that i can tell loves what he does and loves to truly help people buy the vehicle they want. For the first time in a while I actually left the dealership not having regrets or questions and it's all because of Alex Barrera.Alex is courteous , top notch customer service, ready and willing to help you ( connected our phones to blue tooth and gave us education on how to use our features .Kept us in the loop the whole time we were in negotiations with finance and even entertained our 3 year old. Amazing follow up the next day as well. Again BIG THANK YOU! Our family feels safe and has plenty of room in our third row Journey!

Lechuga25

15 de may. de 2016

Mr. Alex Barrera is knowledgeable of his products & intuitive to each customer's vehicular needs. He is a no pressure, positive attitude, receptive & kind sales associate. We were really appreciate his help & the knowledge he provide us to help us get us a vehicle that met our needs & budget. Thank you!

G.Malagon

13 de may. de 2016

Alejandro Barrera & Abraham helped us out on showing us vehicles and explained the features thoroughly. Negotiated for us to get the better deal. Ended up driving home in a Grand Cherokee SRT.

Michael Russo

8 de may. de 2016

Best customer experience in any purchase we had. Staff was extremely knowledgeable, efficient and made us feel comfortable from the start. Irina Orlova, Michael Russo

Angel_Alcala

5 de may. de 2016

They are the best. If I need a car ask for Ivan he's very helpful and such a gentleman.. Best service ever. Best recommendation ever

BumpGold

21 de abr. de 2016

Not sure if their sales guy Richard was just lazy or didn't care about selling us a Jeep. He didn't even try. We took our business to Lompoc where we are getting what we wanted and a great price too.

pattyambriz

11 de abr. de 2016

they helped out very well and answered any questions we had with great attitude! We ended up with a lovely car and money left in our pocket

1234quad

25 de mar. de 2016

I gave the excellent rating because of my experiance with Ivan! He was very helpful from all the accessories in the car to motor/transmitting questions, Ivan helped picking my new car easy it's almost like he already knew what car I wanted!

Angel_Alcala

25 de mar. de 2016

I went in with an open loan and I knew I had a bit of challenging credit. Nissan and Volkswagen told me I could only get approved for a vehicle u Fer 10,000$. I went in and Ivan made it happen. I came out flouring on a brand new Mini Dodge Charger "Dart". Super fast n I love it !

pillin805

24 de mar. de 2016

walking into this dealership ivan was very respectful, kind and helpful. i love my car and I'm glad i picked crown dodge, 2015 dodge charger

Audj&Ted

21 de mar. de 2016

Richard Padilla was very patient with us and explained and even reexplained everything until we both were clear on terms and features of the purchase and vehicle! And sought answers for our specific needs! Thank you Richard!

hanscalifornia

18 de mar. de 2016

We enjoyed the buying experience with Jose Valencia, we enjoyed everybody in the company and even relaxed atmosphere. It is definitale great place to choose and buy car

qwerty23

15 de mar. de 2016

They lied to me too many times. They wouldn't give me any specifics about the amount I would be financing or leasing.I gave them specific amounts I would agree to, they said the worked it out to my terms only for them later to try to up amounts agreed upon and say that was what I agreed to but still wouldn't show how much in total the purchase was going to be. They tried to intimidate me and they condescended me constantly. They wouldn't really let me speak. They tried to get me to sign on the first truck I looked at even after I said let me look at a couple more trucks or cars, just horrible customer service. They don't care if you leave happy or not, they just want you to sign and go. Their finance department lied to me by telling me I could come to them to get my name off a cosign I got into there a couple years ago, only to be told they don't refinance there by the same guy who told me me to go to him to and all I had to do was sign some papers with the other person. I wasted my one chance to get away from that car because I trusted them. In every aspect I had a horrible experience here, I'm not saying I wouldn't buy a Dodge or RAM, but I will never go to this dealership again and am very displeased that I'm stuck with a car from them.

jja10

14 de mar. de 2016

I walked in to Dodge really scared bc I do not have credit & I knew they would turn me down. Ivan was my sales man he was very kind and Patience as I had him walking all over the dealer ship. Ivan made it happen I walked out with 2016 Dodge Dart.

minishelly79

11 de mar. de 2016

If there was less than 1 star I'd choose that, but unfortunately I can't. To start, these guys are extra pushy. I begged my bf to go somewhere else. But he loved this car on their lot. Kept saying they just couldn't go lower. ...till you show them TruCar price. Ok, that just shows that they operate like the stereotype of a car dealership. Get into finance. Guy says the first payment isn't due for 60 days. Fast forward 3 weeks and a payment arrives- with a due date of the next day! We call the finance guy. Says sorry, he'll get right on it, fix it, call back. We don't hear from him. We call back the next day. He's not in for a couple days. We drive down there. Boss says they'll make it right, will call us the next morning to let us know. Nope. By the next afternoon we decided to call the bank and explain what the dealership has done to us. THE BANK set the due date to honor what we were promised. The dealer NEVER called back. DON'T BUY FROM THIS DEALER, RUN, GO ANYWHERE ELSE

Amiranda167

7 de mar. de 2016

We are very pleased with Richard's service. He took the time and energy to try to help us. He kept his word and continued doing his best though out the process I recommend crown dodge. Thank you so much Richard. We are so happy with our new 2016 Dodge Ram!

Ady2015

6 de mar. de 2016

Is been excited to look for a new car but when you I get an expert helping you and guiding to the process is a lot easier! I want to thank Richard Padilla (sales representative) for his kindness and patient. ??

Mario__Lopez

1 de mar. de 2016

We have been looking for a car for a while, not have much luck anywhere until we came here. We found what we were looking for at a good price. They worked well with us and came home with what we wanted. They gave us good customer service, we will recommend them to others.

Beckner2016

27 de feb. de 2016

I came in to just LOOK and was referred to Francisco but he was unavailable so he handed me from to Richard and he was great! Worked very hard for me to get the payment I was looking for! Satisfied!

gabriela

21 de feb. de 2016

Very friendly staff they go above and beyond. I would recommend all my family and friends. Great prices fast service clean environment. Excellent location overall very pleased.

VenturaJohn

18 de feb. de 2016

I always use to dread buying a car. With high pressure sales hawks hovering around you the entire time. We bought a new jeep yesterday, and David Azizi was awesome. No pressure at any time. He stayed close to us to answer our questions before and after the test drive. When we came back the next day to make the purchase, David tossed his lunch in the trash and came to our assistance. He has a great personality that all sales people could learn from. David is a pleasure to work with. If you are in the market for a used car, or a new Jeep or Dodge please drive to Ventura, and ask for David Azizi!!

BCSIMS

17 de feb. de 2016

Working with Richard Padilla was an awesome expereience. I highly recommend going to Crown Dodge Chrysler Jeep RAM Ventura and asking for him. Great experience.

Evrone11

17 de feb. de 2016

This is the day I thought would never come and had to trade my dodge challenger. I called Crown Dodge and spoke to Richard Padilla and explained my situation and he was happy to help me and made my trade experience nice and easy, where it was hard to part my challenger. I purchased a new Chrysler Town and Country and am very happy.

Blkknob

11 de feb. de 2016

Brittanye was an amazing employee to deal with. Both professional and flexible dealing with customer needs. Will deal with her forever. Her sister is very good to deal with as well !

Schwierdo

11 de feb. de 2016

This was definitely the best experience I've had buying a vehicle. The sales people were excellent. Very friendly, and helped us with everything we need help with .

Mikeydelrey

5 de feb. de 2016

I finally conviced my parents to take me out shopping for my first car. We had a game plan that went out the window once we ran into Roberto Cardenas cuz he was the opposite of what we had experienced. He was easy going n talk to. He was listening to me instead of ignoring me like the rest . Of course my parents were gonna make the final decision for me. We'll be ready in a few months and I'll remind my parents to go back to crow and for sure ask for Roberto.

mel752

1 de feb. de 2016

Me and my husband went to crown dodge and assisted by Richard Padilla .. He helped us find the right suvv no pressure and answered all question. Really happy today, Thank You.

longboarder

29 de ene. de 2016

The buying of a new vehicle with Richard Schwartz, Ellie , and Evan was a refreshing and excellant experience.They went out of thier way to suit all my car buying needs!

Mechkevin86

27 de ene. de 2016

Jorge Swchizer and Elie in finance are few and among the down to earth car dealership employees I've encountered! They went to the max of their abilities they had to do the best they could for me. Very appreciated!!! They deserve a good raise or for sure an "Ada Boy!"

Miss c

24 de ene. de 2016

When called for s dealer others standing outside window did not respond but he saw me standing around and came up to me immediately friendly

Frank1320

23 de ene. de 2016

It seems to me that this team does everything in their power to please the customer. We went in with a number in our head and they made it happen.

guim

21 de ene. de 2016

I walked into this dealership and was not only very well welcomed but also they did everything possible for me to be able to buy my car considering my situation which I had just come from another country and had no credit history.

Liz

19 de ene. de 2016

I really enjoyed my experience at crown dodge. Everyone was super nice and very helpful. The salesman who was helping me was wonderful he even blew up a balloon for my daughter. I will definitely recommend crown dodge to my friends and family.

Mastro37

18 de ene. de 2016

I worked with Richard from the Internet sales department. He was very nice when I was looking to buy a new car. We went on a couple test drives tell we found the right one, and he worked hard to get me the deal I wanted. I had a good experience working with him.

Curtis

6 de ene. de 2016

I walked in and told him what I was looking for and got it for a great price.had me done in 1 hour and down the road in new van

Sam.Hunter

6 de ene. de 2016

The general attitude within the Crown service department is less than personal. The staff are friendly, but don't follow-through. Given the weather circumstances, I was seriously concerned about waiting another day to retrieve my Jeep that was in for 4 recalls. Brittanye met me for my vehicle check-in the night before my appointment, offered me a rental so that my wife and toddler didn't have to follow me down from Santa Barbara repeatedly, then ADDITIONALLY followed-up to make sure I could not only pick up my Jeep, but also return the rental through after-hours support before the big storm is expected to hit. I couldn't possibly ask for better customer service.

Jeep107

1 de ene. de 2016

Great selection at Cars and Trucks received excellent service and was very happy with overall experience.My family and I will be definitely coming back and asking for Jose Luis Torres.

Irishizz

31 de dic. de 2015

My husband and I went to Crown with different ideas about the vehicle we wanted. Julius was extremely patient showing me many vehicles and I actually drove 6 different ones. He listened to what we said about our needs and made suggestions and we ended up with the perfect vehicle at a great price. Julius made the purchase so pleasant, with no pressure, and lots of patience. His follow up to make sure we know about all the features on the vehicle and that we are completely satisfied has been excellent. I would definitely recommend Julius Mojica.

Darkside213

31 de dic. de 2015

When I found this dealership, it had the exact charger in the exact color and configuration I was looking for. Other dealerships had sent me quotes but Julius was able to beat them all and get me an APR I liked. I was in and out of the dealership in less than two hours and Julius was able to throw in a few extras. If you'd like a painless car buying experience, Julius is your man

Qpz

21 de dic. de 2015

Abraham Gonzalez was very easy to work with. Not pushy or too aggressive and was very willing to accommodate my requests. Answered all my questions

Gothistruck

19 de dic. de 2015

The team at crown did a fabulous job from beginning to end Drove away with the truck we wanted at the price we wanted ??Thank you

Dltwnz

19 de dic. de 2015

Could not be happier with Jorge. Helped us get a great deal going over and above even though we started out being a bit difficult for him. He stayed professional and curtious and got us a great deal and into a new truck thank you very much. Anyone who wants a great deal from a great guy go see Jorge at Crown dodge.

1HappyCustomer

17 de dic. de 2015

I went there just to look around, ya know... see what's out there. Max greeted me on the lot. He was friendly, non threatening and he really knows his stuff. I told him I wasn't there to buy anything...but I'll be darned if he didn't change my mind! He's the nicest guy in the world and helped me pick out my perfect car! I've never been happier! I highly recommend Crown Dodge. Make sure you ask for Max! ...You won't be sorry.

Frankieboo111

16 de dic. de 2015

I was totally satisfied with my service. Richard Padilla helped me until i was done looking for a truck. he explained everything well and i was completely satisfied with his knowledge. When im ready to purchase another vehicle, i will use him again.

RobertMendez

15 de dic. de 2015

I was in a couple of weeks ago. At first I felt like I was going to be hounded by all the sales like the Nissan store i was previously at. Alejandro was the young man that approached me. He smiled and said hello and gave me some space. As we walked to some of the used cars he would graciously talk to my grand kids and would make them smile. he tried to help me find the passenger van I wanted unfortunately they didn't have one. I needed a 10 Passenger van for $15,000. Even though he did not have what I wanted, he took the time to show me several other vehicles that I wanted to see. I will be gladly be going back to speak with him. He showed me that not all sales men are hawks. Thank you Alejandro for helping me and taking time to do what most would not do.

Jeepman1234

14 de dic. de 2015

I Went to look for a new Jeep Wrangler. First time buyer. Was greeted by Richard. He was very helpful. He made the process easy.

PMarie11

14 de dic. de 2015

Decided to start looking for a new car, but I wasn't sure exactly what I was looking for. Being a first time buyer I was somewhat overwhelmed, Richard Padilla was very helpful and definitely made this experience one of a kind and so much easier. Great dealership and excellent customer service!

Too bizzy

13 de dic. de 2015

I bought a Jeep Cherokee through the Internet. My transaction was smoothe, quick and easy. After the test drive I was taken immediately to the financial manager for paperwork. There was literally no waiting. He even chased after me once paperwork was finished because he saved me an additional 500$.! My only disappointment was in the delivery of the car. It only had a 1/2 tank of gas that would barely get me home because I lived so far and the windshield was so streaked on the inside I could not see clearly on my night time drive home. I thought it was a foggy windshield, but it was a dirty windshield. I was late for my sons birthday dinner so I couldn't turn around to ask for these things to be addressed. But when buying a new vehicle I feel it should be delivered clean both inside and out and with a full tank of gas. It's a simple courtesy that goes a long way and could have earned this dealership a 5 star rating.

regina

12 de dic. de 2015

My cars have been used and i was thinking of buying a new car and really thought it was hard but when i went to crown dodge i was approved by Richrd Padilla and he was with a smile and came up to me and asked me questions,, by the time you know it i was with a new car, everyone needs to see this guy....for a car.

Austinscr

12 de dic. de 2015

I was apprehensive about coming onto the car lot, but was pleasantly surprised and relieved with my experience. The salesman (Richard Padilla) was welcoming and give me all the information I needed to make the right decision without the stress I was expecting. I'm quite pleased with the experience and will send my friends into see him.

sierra65

11 de dic. de 2015

THE DEALER WAS NICE AND NEAT AND HAS NICE SALESMAN THERE AND I WAS ASSISTED BY RICHARD PADILLA AND HE SHOWED ME WHAT I NEEDED FOR MY FAMILY AND WE ARE VERY PLEASED, THANX

Maria

11 de dic. de 2015

I am more than happy with my new Town and Country!!! Jorge Schweizer made the transaction very smooth and easy. I'd definitely recommend Jorge to all my family and friends.

Blue-99

9 de dic. de 2015

I was very pleased with Jorge Schweizer. I bought a car from him a couple days ago I couldn't be happier thanks again Jorge I am defiantly going to recommend you to my friends & family!

Mairo81

9 de dic. de 2015

There was exceptional customer service. Ciara was more than helpful and made us feel very comfortable. Thank you so very much for an awesome experience.

The_cowboy

8 de dic. de 2015

My parents and I went into crown dodge looking for a single cab truck and more important a great deal. We thank Joe Tovar for a easy and smooth transaction..

Jeeplover

5 de dic. de 2015

Service was great. 5 star would mean warm choc chip cookies and free beverages. Finance portion was quick. They made it easy to drive my car away and Tony drove my old one back.

family1

5 de dic. de 2015

I went in the other day to look for a car and I was helped out by Jose Luis Torres, He knows a lot about their cars and trucks they have to offer to the public. This guy really knows what he is doing, he showed us around and answered all of our questions and went the extra mile to give us the best customer service he can offer. He had genuine interest in my family and was very respectful.

Paul W.

28 de nov. de 2015

In a perfect world, new automobiles would never need updates or have factory recalls. However, because ALL vehicle manufacturers have them, the best you can hope for is to work with a dealer who has the highest possible competence and integrity in fixing these situations when they occur. Crown Dodge's service department exemplifies this highest level of competence and integrity. I recently needed to a factory-required update to my Dodge Ram. My schedule was very tight for getting this done and leaving on a trip. As always, Robert, Isabelle, and Terry handled my every need. They took my truck in immediately, provided an alternative vehicle to temporarily use, and had my truck ready for my trip the next day. You simply can't ask for any more efficient, more professional, or more pleasant people to deal with.

kaceyann19

27 de nov. de 2015

I am a medical student and my husband is an active duty service member stationed at the Port Hueneme Naval Base. I unfortunately didnt do my research before we decided to buy our first car together as a young married couple. I posted a review of my first experience with them about a month ago, but after I posted my horrific experience on 4 different review sites they decided to finally do something about our situation. Long story short- they sold us the wrong car to drive off of the lot. We asked for a V6 4x4 and we drove a 2016 Jeep Cherokee 4cyl off the lot. It wasn't until the next morning that our financial adviser pointed out that we were driving a 4cyl, which was NOT the vehicle I specifically asked for. I returned the vehicle less than 24 hours later and after being harassed by multiple salesmen as my husband and I walked across the lot due to the fact that we were already returning the vehicle, they told us I lost $10,000 in equity and there was nothing they could do for us. Not to mention they lied to us about the cost of window tinting, the rental car agreement for servicing, and the details of the car we drove off the lot. I had the financial manager give false information to us and thankfully my financial adviser educated me before I went in. I had to call Navy Federal representatives twice during the closing of our deal in order to prove that our financial 'manager' was dishing us negligent information. They called me back 4 days later after my detailed and explicit reviews were seen by the entire dealership and bought my car back at full price and I finally was able to drive my 2015 Jeep Cherokee Trailhawk off of the lot. I thought that I finally put my miserable experience to rest, but that was a joke of a thought within itself. I scheduled a detailing appointment with Cassie on Friday, November 21st.I told her in front of my husband that we are leaving for Tahoe next week so we need our car. She acknowledged the information I provided her and proceeded to schedule my detail wash appointment on Tuesday, November 24th. Well, it is November 24th without my car. I called Crown Dodge 4 times today asking about the status of my car. I dropped my car off at 8:45am this morning. At 3pm, they said they didnt even get to my car yet. I called back again and my service manager didnt answer the phone. I called again at 4:30 and my car still wasnt finished. I called again at 5:30pm and my service manager didnt answer again. My husband dropped me off for my friends funeral this even WHICH I LEFT EARLY FOR TO PICK UP MY CAR after service hours. I called them as I was walking away from the funeral to head to the dealership and they said my keys were not available for me to pick my car up that i dropped off to get a DETAILED WASH ONLY OVER A PERIOD OF10 HOURS. I am scheduled to leave for Tahoe at 6am tomorrow with my husband. I am supposed to pick my family up along the way and get there in time for a scheduled event while my husband is taking leave before deployment. They once again said their famous words, "I'm sorry Mrs. Cann, but there is nothing I can do for you." I gave them the benefit of the doubt for fixing my car situation and took down my reviews on all of the sites, but this is the final straw. I am now being punished for the fact that not one person called my husband or me to tell us that the car would not be ready by the end of the day WHICH WAS IN FACT GUARANTEED TO US TWICE. I am now xxxx BENT on making sure I can continue to make sure I can pass our experience onto others so prevent them from buying and servicing at your dealership. I already called the Better Business Bureau once and I will be doing it once again tomorrow morning along with contacting Crystler. You have wasted enough of our time. I will be seeing you guys first thing tomorrow morning.

Brett Fuchs

25 de nov. de 2015

After getting a quick appointment for my car my car was returned, dirty, scratched and the steering wheel and seat had been readjusted. Also, my left front tire got a low pressure warning half way home. When I went to the garage later it smelled like oil so I opened the hood and noticed some oil on the engine cover. When I touched the cover it fell off. I turned it over and found that the foam had been turnout and replaced. I then decided to look around the engine and saw that one of the electrical plugs were not attached correctly. And to top it off there are fresh scratches on the side near the hood. I had just spent the past weekend dealing the car and there were no scratches where there are now. I have sent an e-mail to dodge and I am waiting to hear back form them.Sincerely, Brett A. Fuchs

Happy camper dude

24 de nov. de 2015

My wife and I had a wonderful experience looking for a new car. We went in because of TV advertising and there sales person was knowledgable about all of our questions. Jorge was friendly, courteous and polite. He never pushed us to do anything. We test drove a number of cars, asked lots of questions and picked a new Grand Cherokee. My wife had never had a leased vehicle. Jorge answered all her questions in a manner she could understand. We chose a lease because it suited our needs better. Thank you Crown Dodge and Jorge schweizer.

Jessicalynn69

21 de nov. de 2015

This previous weekend I went to crown doge Ventura after visited a couple different dealerships. I certainly can say they have excellent service, friendly employees, and have so much to offer. I am looking forward to purchasing my daughters first car there! My husband works at Honda In San Francisco, but Crown Dodge Defanitely is a very professional and has such a great environment! (Shh, don't tell my husband ??) if your looking for a new/used car, I suggest you go there! Thank you Crown Dodge for being the best!

carguy.adrian

20 de nov. de 2015

Shopping for a New car seems to be come a project. Trying to do as much research but you still Have to drive it to make Your final decission . I always wait till the Last minute to do that because of bad experiences that i had in the past with dealing with different type of salesperson. The only thing that i could day is that i was lucky to meet Roberto Cardenas at Crown Dodge and talk about someone taking the time to listen to all my needs and Wants on my New car. Something negative turn to be very possitive at least for me. Thanks Roberto and keep doing what you are doing..

Sam85cali

16 de nov. de 2015

Have a wonderful experience .. The guys really took care of me , I had a great experience and they made it super fast and easy. Appreciate everything !! Thank you

You have my money I want it back

15 de nov. de 2015

I called to explain I just paid 1500.00 to have a major tune-up on myChrysler 300 touring edition and after a few days of driving my vehicleit began to knock and I found out it had zero oil in it. I put in 5 quarts of oil.It does not leak and the cap was on. whoever serviced my car screwed up.We are all human. Mistakes happen. I paid $185.00 to replace the A/C & Heaterdial inside my car (cosmetic stuff) it looked old. The part never came in?? I called the GM to tell him about my oil.....He said that type of service does not include an oil change. You have to request it? $1500.00 for a major tune-up andan oil change is not included? Okay? So where is my A/C part I paid for? Its only been 6 months? We will call you when it comes in, He hung up on me before I could respond.It's been over 1 year. No one has called me, I called three times before talking tothe GM. CSI used to mean something at dealerships. I know it still matters toLeo Bunnin. I wonder if Crown knows who is representing his Dealership on is behalf. I couldn't get through to him and I'm still out my $185.00 and my vehicle hasnever been the same after the knocking sound. The Service Writers are always changingZack is no longer there and the two after him are not there. The GM's name is not listed

MacFamily

5 de oct. de 2015

I went in tonight to look at the dodge ram that was in the paper and online for 25K(new after rebates). I told the sales guy what I was looking for and he showed me what trucks where the 25k ones and took it for a test drive and came back and he asked if we could run some numbers. We went inside and he took down some information and told him that I did't want my credit ran and told him what it was since I was just at Toyota a month before(just wanted a rough estimate).....He came back and handed me off to his manager because he had another client that was interested in a car. The manager sat down and said that the truck was 35K. I told him that the paper and online said there were rebates that brought it down to 25k not 35k. He said that the only rebate he could give me was a $1500 credit....I explained to him that's not what the paper said and he said "well if I could give it to you for 25K I still cant get it where you want the payments "(acting like he was doing me a favor for giving it to me for what its advertised for). I told him that I understand that but wanted to run some numbers and see where we end up but he wanted to run my credit and he said "if you don't help me why should I help you(being very rude at this point). I told him that I just wanted to run numbers but if it didn't work out that's fine and I just wanted my keys back so I could leave. He couldn't care that he lost this dealership money. I have bought 7 cars from Toyota and have always been treated right. Toyota has always given me estimated number without looking at my credit(I even gave them my credit score so they could work with numbers). I should have listened to the yelp reviews and stayed away.

Paul W.

1 de oct. de 2015

"Since purchasing my 2014 Ram Truck from Crown, I could not ask for better treatment from their service department. Terry, Robert, Isabel (and Brittanye) have repeatedly gone out of their way to provide excellent mechanical help and the best possible customer service. I've found all of them to be honest, professional, highly competent, and consistently expressing high integrity. This has held true for everything from occasional phone calls, to routine services, to fixing recall items. As someone who is not mechanically minded, I'm at the mercy of service departments, who could easily take advantage of me if they chose to. Without exception, I've received the best possible treatment, and I feel that my trust in Crown Dodge's service department has been well placed. PDW Ventura

richardsdan662

30 de sep. de 2015

i stopped by crown dodge chrysler jeep ram and got a great deal thanks to Joe Tovar for the over all experience and making sure we left happy..

bigchips911

24 de sep. de 2015

I walked into crown Dodge looking for an challenger and Jose Valencia was very patient and nice he showed me all the different models and options.. Jose made sure I walked happy with the exact car and options I wanted and he gave me 2 yrs of free oil changes so if you're in the market for dodge go see Jose Valencia at crown dodge Ventura

carguy.adrian

5 de sep. de 2015

Great bunch of guys ready to help you. We walked in to crown dodge and right away we were helpef by a salesperson (,Roberto cardenas ) he was easy going and felt no pressure. We liked that and were taking our son real soon to look a new dart.thanks

Alioba

22 de ago. de 2015

Very friendly smooth transaction comfortable and welcoming dealership felt at ease when making the purchase. Great selection Jorge helped out a lot and will definitely be my new sales man

Eali30

22 de ago. de 2015

It's been a great experience since it was my first time buying a car the salesman was very helpful the people are very nice they answered all my questions. I would definitely recommend them.

Sunshine805

13 de ago. de 2015

I had taken in my car a week ago and had not that great of an experience starting out. Long story short, I went in there not ready to be rude ( because that gets you no where) but I simply started talking to a gentleman name David. He had approached me and kindly asked "what was wrong " ,and sounded truly concerned . So I calmly let him know my frustration and my problems . Within minutes I was sitting at his desk , and He took care of me right away . He let me know he would get my car fixed and looked at right away but I was not going to have my car till the following day so he kindly offered a free rental ! He promised me my car would be ready the following day, and I received a phone call by 830 am and him telling me my car was ready for pick up and he made me a key and my car was getting washed !! I work in Sales and Customer Service industry and I truly feel like He was amazing ! David Weber Head of Service department truly and genuinely took care of me and made me feel like I was listened to and my concerns were important to him. Thank you David at Crown Dodge !! I appreciated my experience!

J Langford

3 de ago. de 2015

To those interested, this is a review still in process, the final rating and experience will be posted at the conclusion of my discussions with the dealership. I am starting with three stars because I see from previous posts that the dealership is making an effort to correct matters with other customers' issues and I would like to give them the benefit of the doubt until I have reason to state otherwise.My issue pertains to my negative experience with the service department, in particular how I was given false information, How after paying $995.00 ransom my car was worse off than how it was when I brought it to them, how no one "had authorization" to address the matter on the Saturday I was there, and how telephone calls the following Monday with the Service Director were fruitless and in my opinion full of cover up.Thank you for reading, I hope I have some positive news to share soon.**(update 8/5)**I'm pleased to share that I have been MORE than fairly taken care of by the dealership.Keep in mind these companies are made up of teams of people, and individuals can make mistakes (I know I've made my share). A company's true character comes out in how they deal with such mistakes, and I can say that in my case, Crown Dodge showed genuine good character when I had the chance to talk to Terry Vasquez, their go to person for having your concerns addressed.If I end up in the market shopping for another car I would prefer to buy here than another dealership, confident in knowing that if for some reason things aren't right, they'll fix it.Good luck to the rest of you

Carlos

3 de ago. de 2015

Time to get a new car to replace old faithful. Usually avoid dealing with sales people until I know what I want but I had some questions. I met Diamond and he was very informative about the cars and features I wanted. He helped me understand the difference between the models and I feel I made the right choice. I really appreciated his help.

Gail

20 de jul. de 2015

In April of 2015, I went to this dealership to lease a truck. The first person, Steve, was helpful and answered all of our questions. When the opportunity came up of leasing a second vehicle we were pounced on by the (at that time) Sales Manager. This was long and drawn out, but we ended up with two vehicles. Both were supposed to have blue tooth and prior to leaving we were going to test all of the amenities to make sure all was in working order. We were exhausted from the experience and "believed" that what they represented was what we leased. WRONG. After several phone calls back to Crown Dodge, with no return phone call I was pretty disappointed at the absolute horrible customer service we received. I pretty much wrote them off and let everyone I knew they were not reputable!!!!Two weeks ago, I decided that I was just going to drive the truck back and find out from someone what the heck was going on. I was greeted by a host of sales people, and when I explained my situation the new sales manager came up and immediately pulled my contract and explained to me that, unfortunately, this was not what I actually leased. Steam was coming out of my ears, then he called Warren who is the Director of the service Department. Warren is and was wonderful. While I did not get what I believed I leased, he moved quickly to find a solution to accommodate my needs. I needed to be Hands free for talking on the phone. Again, it's not what I thought I paid for, but the customer service and Warren again, helped with a solution. The former sales manager was either let go or left (no surprise here). I was taking a long trip and made arrangements to have my car serviced and on the day of service I was greeted by two amazing ladies - Birttaney and Isabelle. Bravo for you Crown Dodge for realizing women are customers too. These two ladies know and have lots of information on vehicles, both go to school for auto mechanics and their knowledge is abundant. What a pleasure to work with them!! This review was for my most recent experience, not for my original experience.

BelindaM

17 de jul. de 2015

I love this dealership! I met a guy named diamond who was an excellent car salesman. He knew so much about every car on the lot he was very informative and funny. I will be back this Saturday hopefully to make a purchase with diamond and I can't wait! So glad I was referred to this dealership.

Rojo

7 de jul. de 2015

Jorge was excellent to deal with. We found exactly what we wanted and nothing was too much trouble.Would definitely recommend Crown Dodge Ram to anyone else.

Laurakamm05

25 de jun. de 2015

I bought a 2013 Chrysler 200 and it was a lemon and Chrysler bought it back due to transmission issues. My replace vehicle I purchased from this dealer 2015 Jeep Cherokee Latitude had the transmission go out at 6,000 miles bad continues to have transmission issues same as 200. Not good 2 out of 2 are both lemons.

Johnny 66

2 de jun. de 2015

I went to crown to buy a car on the Internet price thinking it would be an easy process. Come to find out the price includes all incentives and no dealer discounts. I did not qualify for any incentives which no one could possibly qualify for all of them to get the Internet price. This is false advertising in my opinion. This is a bad business practice in my opinion. Beware of the price they tell you cause it may not be what it really is.

JTowner_

25 de may. de 2015

I bought a 2013 Dodge dart at the end of March. The vehicle immediately had transmission issues. I had to take the car back for service on 3 separate occasions. The vehicle was in repair for over 3 weeks. Nobody called to give updates, it became so escalated that the NCDS is involved. Horrible customer service and truly the worst experience I have ever had in my life.

Jonathan Mercer 1970

18 de may. de 2015

I went to Crown Dodge in Ventura and Angelito Baylon was the Sales Rep who really helped me out. He was very easy going and so down to earth. He had my 2 kids and I laughing so hard that we almost peed in our pants. Great guy and was very informative about every vehicle we looked at. I wasn't ready to buy but will buy a car from Angelito when I get out of escrow. I found out Angelito is a US Navy Veteran as well and has 4 PURPLE HEARTS.I must say how can you not respect that? A person willing to die for our rights as Americans. I highly recommend Angelito Baylon at CROWN DODGE. So who ever is reading this review and you need a new car go to CROWN DODGE and ask for Angelito. : - )Jonathan MercerUS ARMY Veteran

Andrewj012_

11 de may. de 2015

Thanks A lot Marco pinzon, you were nice and polite to my father and I. I can't wait to off road!!!!! Thanks crown dodge

happygolucky

11 de may. de 2015

What an amazing experience! Jarrod was so knowledgeable and pleasant I actually ENJOYED buying a car for once. The whole process was quick and I got a great deal! . Thanks again Jarrod!

adriannanunez

9 de may. de 2015

Jorge was great help and very easy to talk to. Highly recommended and he was bilingual which helped a lot! Friendly and very professional salesman.

Leo...2015RT

23 de abr. de 2015

Maximus helped me out....he did a great job, he got me what I wanted and what I could pay for...he is legit and I will recommend him to all the people I know..he was very patient...calm..gives you options and he really makes you feel you walking out with a great deal...Joe on finance is pretty cool as well.. Both of them great guys ....

kassie93

22 de abr. de 2015

Such a great environment and awesome inventory. Both new and used cars seem to be great cars with great deals. Jorge was very professional and helpful. Gave me options, made sure everything was okay with the car and made me feel confident/comfortable in getting a car. Definitely recommend visiting Crown Dodge for your vehicle needs.! (:

jayNandez21

22 de abr. de 2015

Max Luis was fantastic!! I really appreciated the fact that he didn't pressure me into getting something I didn't like .He wasn't pushy like most sales man are! I knew what i wanet! And I got exactly what I wanet and even more..He was awesome.Great personality, very enthusiastic.energetic,humbled.. He was just great!! Made me feel right at home. Thank u Max

Raul_Saldado1

19 de abr. de 2015

I wanted to buy a car. I came to this dealer and I met a sales person named Mr. Sam. He was very helpful and answered all my questions and gave me a good deal. I would recommend anyone who would want to buy a car to come to dealership.

Porter

16 de abr. de 2015

Great experience at Crown Dodge. Jose was very professional and knowledgeable. Great inventory and selection in new and used vehicles. Made it easier to make a decision. Thank you

Silvias13

16 de abr. de 2015

I came in just looking around. Not serious about buying a car. Jose helped me out and showed me the inventory. He was very pleasant and was very knowledgeable about various types of cars.he gave me absolutely no pressure and let me make up my mind I know I need to buy a car soon when I come back I'll definitely be talking to him.

Patty223

16 de abr. de 2015

I Was impressed by the great customer service that I was given by Jose Cardenas, thank you for giving the best service to our cars.

Geri72

16 de abr. de 2015

David Azizi , He was Great ! Told him what I needed and he made it Happen. He made the experience easy and was helpful in every way. Thank you...

Marie

14 de abr. de 2015

Max Luis was very respectful and patient with us. He went above and behind to help find the right car for us. Max has excellent customer service skills and has a professional attitude. I highly recommend Max Luis to be the sales man to help you find the car you want.

angel loya

8 de abr. de 2015

I walked in looking for a car didn't know what I wanted my salesman Maximus was very patient with me he was very knowledgeable on all the car he showed me many cars until I found the right car color and options I asked for.. My over all experience was great if you need a dodge or jeep make sure you ask for Maximus very friendly and great customer service

mike

8 de abr. de 2015

Out of the last four dealerships i have been to in the past week Max luis has been the best sales men iv came a cross. highly recromend him. i love my new dodge

Rsneria

7 de abr. de 2015

Just purchased 2015 Jeep with my wife! Thank you Marco pinzon. Everybody should go here they have great service!! Thanks a lot guys. Be back soon

Gvalentina_

31 de mar. de 2015

Marco Pinzon, made the time there very comforting. Made it feel like I was making an investment more than a purchase. I'd be glad to reccomend this place to others

Robs

5 de feb. de 2015

I was extremely happy with the service i received when i went to look for a charger at crown dodge!! I would recommend anyone looking for a car to go talk to Abraham Gonzalez!! He really made me feel comfortable and he knew his product

philtcb

4 de feb. de 2015

sales and finance were very helpful and knowledgablei had a great experience with themwould definitely recommend them to friends and familygreat service!

Pete

2 de feb. de 2015

Jarrod did a great job showing us the vehicle, letting us test drive to engine sizes and did not pressure us, but showed us what is available. A true professional who made the buying experience pleasant.

La Cumbre Financial

28 de ene. de 2015

I have a Dodge Ram 1500, year 2002. I visited your dealership looking for a possible upgrade to a newer model. I am sold to Dodge Ram, simply the best truck in the market.Mr. Schweizer was my interface during my visit. He shows me lots of knowledge and professional attitude, answering all my questions in a proper and courteous manner.Yes, as soon as am ready to do the upgrade I will look for Mr. Schweizer to continue and finish my business.Thanks for being the only dealer closer to Santa Barbara

raulsanesteban2

23 de ene. de 2015

Jorge was very helpful, nice, and hones love to do business with him on the future. I will refer all my friends and family to Jorge.

JorgeB

13 de ene. de 2015

We visited six dealerships, Crown Dodge is by far the most helpful and friendliest of them all. Our sales man Marco Pinzon was also very patient and extremely helpful in helping us find the right vehicle for our family. We will definitely come back for the next purchase!

brina9772

8 de ene. de 2015

This is my 5th car purchase from Crown Dodge, this has been by far the best purchase I have made with Crown. That is all because of my Sales Manager, Nick Sweis. From the moment I stepped into Crown he was by my side. Typically you feel like youre the odd ball out but with Nick I felt like he was rooting for me and that we were on the same team. He totally stuck by my side throughout the whole purchase. I also had to return a rental car and he even went there with me and made sure that I drove my new car. He was completely honest, listened and I never felt pressured by him. I highly recommend him, he is a great asset to Crown.

Wendymac.

24 de oct. de 2014

We recently purchased a Grand Cherokee from Crown Dodge and although we knew what we were looking for, the service we received from Steve Ontiveros was excellent. He made the experience pleasant and has since followed up on the sale a couple of times to ensure our satisfaction with the car. We could not be happier with the experience and highly recommend Steve.

DaniCalifornia

6 de oct. de 2014

The fantastic customer service started the second I arived. Then the mechanic listend to everything I had to say about what I had done to resolve the issue already and what I believed would fix it. They gave me an accurate time frame and price. In the end it was exactly what I said and that's what they did. They didn't try to tell me I needed other services, which is something I hear a lot being a woman. If there is ever another problem I can't fix alone, I will be back to Crown Dodge in a heart beat!

mjs_27

5 de oct. de 2014

I recently visited Crown Dodge Chrysler Jeep RAM Ventura, and was welcomed by Servando Gamez. I was interested in checking out the Jeep Patriots, and he showed me around and asked me what I was interested in. He went down through all the Patriots looking for what I wanted, and found one that was very close. He introduced us to Marco Pinzon who further helped us, and took us on a test drive. We went back to his office to further discuss pricing. After going back and forth, after agreeing to a price and payment, we went back to financing with Joe Bassam who filled out our paperwork and finalized the deal. Servando came back to us and led me back to my new Jeep Patriot. He helped me set up my Uconnect for hands free calling bluetooth. He showed me around the car a little more, pointed out some features. I had a great experience with Crown Dodge and their staff, and they helped me with getting my First New car. I'd recommend working with Servando Gamez, Marco Pinzon and Joe Bassam, good guys

mayranunez796774

3 de jul. de 2014

I recently went to Crown Dodge Chrysler Jeep searching for a used 300 Chrysler and was greeted by Abraham Gonzalez. I didn't find a used car that I liked but he showed me the special he had on the new ones. I didn't buy one because they didn't have the color I liked but I really liked the customer service I received. I'm still working with him and he is trying to locate the car for me and I'm really happy. I definitely would recommend anybody in search of a car to go to Crown Dodge to see Abraham Gonzalez.

dartgurl

29 de jun. de 2014

I visited 3 dealerships before I went to Crown Dodge and was help by Steve. He was friendly and welcomed me to the dealership. I told him that I was looking for a gas saver. He showed me the Dodge Dart and I instantly fell for it. He explained features of the car I wouldn't even have thought asking about. He really took his time and I didn't feel pressed to buy. Overall great experience I must say. Well now that I have a Dart and received such great service this is just a little piece to say thank you. Anyone in the market for a gas saver or a honest salesman go talk to Steve he's the best in my book.

DeeLane

28 de jun. de 2014

Walked in to Crown Dodge passin through to just look at a Charger RT. I was met by Steve a very up beat guy. Steve was knowledgable enough to make me want the Charger even more. Unfortenetly I have some things to work on till I can qualify. The whole process with Steve was painless. He took his time and didn't push me to buy. There's no doubt when I'm ready I'll be back to see Steve and I recommend anyone to do the same. Thanks SteveO...

Money4

24 de jun. de 2014

Great and courteous service, definitely will recommend to all my friends and family.If anyone is looking to buy go talk to these guys!! John Ybarra was my sales men and he was very helpful!!

Pedro C

14 de jun. de 2014

I was able to get a good deal and APR rate on a truck I've been wanting to get. Steve was able to get me a reasonable price and wasn't so pushy like other dealers I've encountered. After talking to other dealerships, Crown seemed to have the better service. On my return, I should be driving outta there soon with a new Dakota truck.

CarlosMolina

5 de may. de 2014

WHAT A HORRIBLE BUSINESS!!!I inquired about a vehicle purchase a week ago. In the contact form, I specified that all communication was to take place via email because I didn't want to deal with the never-ending calls and harassment.They started calling me within four hours of the request. They never replied by e-mail as instructed. I went as far as to call back once and told them not to call. The on-going harassment by telephone continued.The on-going harassment was so bad that I had to stop my work day. Go outside, call them back where I was greeted by "Mike." I told him that they were previously told NOT to call back again and they had violated that demand."Mike" proceeded to call me ann "xxx-hole" and hung up on me.I don't know about you... but I refuse to deal with that type of business. STAY AWAY and buy your vehicles elsewhere. I know I won't be buying any vehicles from CROWN DODGE.

mcbusts

30 de ene. de 2014

Update to my review below: Service center called and fixed the dent in my door. Dave Weber is a class act and very personable and knows how to provide great customer service. So all in all, I would go back and use the service center again. One rude person doesn't represent the entire dealership.Stay away from the service department!They are slow, rude, lack customer service skills.After I spend close to $40,000 on a car from Crown, I was told I'd get 2 years of maintenance. FALSE. You get 4 services, so if you use those up in one year, that's all you get. They call you, hound you, to get go in for service every three months so you can use your services quicker than the 2 years.Also, the courtesy wash is a joke. I ask every time if I will get the courtesy wash, and they say yes. Each time they call me and tell me the car is done, I confirm if the wash was done, they say "Its getting washed as we speak." When I show up, do you think it's washed? Never. FOUR times the same thing happened, and by the time you pick up your car you just want to leave the place and not wait for the wash.MY LAST STRAW was when I took my car in a few weeks ago and it was given back to me damaged all down the side, scraped and dented. The service technician even wrote me a note saying that my car was perfect coming in and that it was damaged at Crown. But, GEORGE says he will review the "cameras" and get back to me. What do you know, the cameras don't show that my car was damaged so they wont fix it. Do you think they'll show me the cameras? Of course not.How can a huge company like Crown not be able to pay out a few hundred to fix a customers car that spent close to 40,000 to buy a car there?Stay away! Go to another Dodge dealership!

codigo

7 de ene. de 2014

Awesom! Expierience really honest calm not pushy there to guid n help. Will recomend over and over. The best service ever. Made us feel comfortable

Kellywilmer

6 de ene. de 2014

Tom Parvaneh was Great!!! He is Friendly and very knowledgeable... I have already sent one of my best friends to buy a car from him....Thanks Again Tom, for the Great Service!!!

N4102357

29 de oct. de 2013

What a pleasure it was to purchase my new 300 chrysler.with Walters help is was a great. My credit wasn't that great but the finance manager was able to get me a low apr what a nice manThankyou all so much. Love my 300. Rob Schwerdtfeger

HerveFavreFelix

28 de oct. de 2013

Crown dodge has a diamond of a person in salesman Aris Khairzada. I bought my new 2014 Dodge Ram RT from them. The best part of all this is the next morning after buying P/U I went back to dealership and asked Aris for a little help with all the hip features of the truck. Aris spent 1 hour with me helping me with every detail. Especially all the new high tech stuff Aris made easy and understandable for an oldewr guy like me. Tell Aris thanks soo much I will tell all my friends and fanily to ask for him if they want any vehicle from Crown Dodge youe guys are great Thank you Herve Favre-Felix Ventura Ca a happy new truck owner!!~!~

kurtbybee

18 de oct. de 2013

I walked into crown Dodge because I received an email from Aris. I just so happened to be in a sticky situation with a previous vehicle that I needed to get out of. ARIS was there to help me. He has been very understanding and extremely helpful since the start of the whole process. ARIS is not your ordinary pushy salesman. It was a pleasant experience to work with a salesman that was pushy and breathing down your neck for a sale. While working with ARIS I never once felt pressured to make the purchase. As a matter of fact I walked away from the deal the first day I spoke to him to rethink my agenda and talk it over with my parents. Those few days away were stress free because ARIS was NEVER pushy and I did not feel pressured. I came back to Crown dodge for ARIS. My next car will be from crown dodge and hopefully by ARIS again. I will recommend ARIS from crown force to everyone I know looking for a new car! Thanx ARIS for continuing to go out of your way for me. Your awesome!!!

xoch300

14 de oct. de 2013

We were first very impressed that almost immediately after we made an internet inquiry we received a phone call from Aris Khairzada to follow up on the inquiry and set up an appointment to visit the dealership. Once we got to the dealership everyone was very friendly and welcoming. We expressed exactly what we wanted and he tried to accommodate us as much as possible. Unfortunately the numbers were not seem to work in our favor nonetheless Atis and Noee Ortiz who also step in with the sale, kept exploring the options so I would be able to take home the car I wanted. I must say although I didn't end up getting the car color I had my heart set on, I ended up taking a much better option for me. I thank both sales representatives for their patience and friendliness.

HarisBreining

7 de oct. de 2013

I was interested in upgrading my Accord Coupe to something bigger. I wasn't exactly sure what I was looking for but i thought the new Jeeps looked nice. Aris was very paitient and showed me a ton of options. He was an expert on all the different models and trims and he even showed me options that were way under my budget just to make sure I wasnt paying extra for stuff I didnt really need. I ended up deciding on which car I wanted (Jeep Wrangler Sahara) and we started discussing the price. I had called a few dealers prior to get an idea of what I should be expecting as far as the price. His initial offer was already lower than the quotes I got from other dealers so i was very happy about the price.All in all, he was very friendly and took the time to understand what I was looking for and did not try to push me towards expensive options that I wasnt interested in. The price was very fair and I didnt feel pushed to make a decision right away. I would be happy to work with him again.

jbalkhi

4 de oct. de 2013

Came in not really wanting to buy that day. Met Aris (really nice guy). Told me how it was and what he can do...made it really easy for me. Now I am a new car owner! Thank you ARIS!!!

chhamm

19 de sep. de 2013

Worst sales experience ever - we tried but didn't end up buying at Crown. But still....If you're gonna buy a Dodge, make sure you have a good alternative for service besides Crown Dodge. I tried their service department today, and wasn't pleased. then I discovered that after my unpleasant experience, their service department (which was unable to perform the warranty service my car needs) found the time to put a Crown Dodge license plate cover on my car without my permission. I took it off immediately. Now I'm wondering what to do with the license plate cover. Any ideas?

jackiehahna

19 de sep. de 2013

I had a wonderful experience at this dealership. I went to a few other dealerships before I ended up at this one and I am so glad I ended up here! All the employees I dealt with while buying my new Jeep were fantastic and nice. I would recommend this dealership to everyone and anyone who wants a good deal without the BS. Thank you again!

isabel07

29 de ago. de 2013

The Sales People need to have more experience and knowldge of the product they are selling. They are thiefs and cover for each other on scams!!!

0341eric

8 de jul. de 2013

Went in looking for a charger, they didn't want to work with me on price and told me i wouldn't get what i wanted on my trade in. I went to nearest dodge dealer and was complete opposite. I wouldn't recommend to friends or family.

Fmariscal

7 de jul. de 2013

Worst dealership ever! I've purchased 5 cars in the past years. Each single time the service has declined. The dealership lost out on 100k in the last year from me because they want to sell me what they have and not what I wanted. Needless to say i will never recommend anyone anyone to this dealership.

Yomani

20 de jun. de 2013

The poor rating is based on waiting inline for service more than 30 minutes after all vehicles infront of me had a visit from a service writer and their transactions were completed.

dani.crites

16 de jun. de 2013

I went to crown Dodge after I was in an accident and my car was totalled. They totally took advantage of the fact that I was a woman and needed a vehicle asap. They were so friendly acting like gentleman but it was all an act. The salesman Evan told me that the Jeep I was looking at came with a warranty and free service for 4 years and it was included in the price. Well now 3 weeks later when I am fixing a mess THEY created in financing, I realized they charged me over 3 thousand dollars for that service. My bad for not reading their contract with a fine tooth comb but morally, they are disgusting. Typical salesmen attitude only care about making the sale on the most money they can. I will never go back to this dealership and recommend people stay away too.

bmtz21

7 de may. de 2013

Mr. Amilee is a great salesman! He made my Jeep purchase very enjoyable. He was very helpful and not to pushy. He let me know that if I have any issue to feel free to call him and he holds true to his word! Crown Dodge has a wonderful salesman.

Stacy and Jorge Flores

26 de abr. de 2013

I would definitely go back this was an excellent experience and Jordan treated us so good and made our buying exp one we won't forget! Who ever is looking to buy go see Jordan !!!

gsantillan

19 de abr. de 2013

Great and knowledgable salesman as well as great customer service. I got a good price for my trade in and a good price for the new jeep I bought.

MyDodgeRam1963

10 de abr. de 2013

I recently purchased a 2012 Dodge Ram 1500 from Crown Dodge with David Azizi as my sales representative. David did everything possible to make sure our transaction went smoothly and that we successfully agreed upon a sales price for my new vehicle. Having personally purchased several other new cars in the Ventura County area I would have to say that my experience with Crown Dodge in Ventura was very pleasurable and I do plan on highly recommending them in the future. My only complaint with the dealership would be the fact that although very professional about their jobs; several of the sales department remained standing just outside the reception area smoking cigarettes. As an ex-smoker myself I understand their needs, however if my wife and children had been at my side during the transaction the situation would have been not looked upon very favorably by them. Great job Crown Dodge, I look forward to seeing you again!

Faroz951

6 de abr. de 2013

Thank you very much!!! Aris was so helpful, I have had credit issues in the past, but he treated me great gave me a fantastic deal. Thank you again, your help has made my life easier.

Baller23

6 de abr. de 2013

I never thought I would say I enjoyed my car buying experience!!. Aris was incredible he made whole process seamless. I would recommend Aris to anyone buying a car. Thank you

shortandsweetbam

29 de mar. de 2013

Aris worked with us to get us what we needed. I enjoyed his proficency. I would recommend him as an agent to family and friends. While we were at the dealership several men seemed to be constantly standing around smoking and "hanging out." Had I not been there to meet with Aris, just walking onto to the lot on my own, I would not have felt welcomed or comfortable.

Kevinhopkins

28 de mar. de 2013

Willie handled my negotiating over vehicle and price professionally and I never felt like I was being pushed to purchase anything I did not want. I will admit I am difficult to deal with as my decision took several days and Willie displayed good patience and never ignored my request. He answered every question and informed of many features in my new vehicle that I wasn't aware of. I felt I was given a excellent deal on both my trade and new vehicle. Crown's finance staff was organized and efficient, when all the negotiating was completed finance was able to get me in and out during my lunch break without cutting any corners on explaining the terms of the purchase along with extended warranty offerings. In the end great dealership, felt like I was a part of the process.

Mariam88

27 de mar. de 2013

Great dealership. I felt very welcome as soon as I arrived. The sales associate I worked with was named Aris. He was very friendly and very patient. He really took the time to understand my needs, and his knowledge of their products and services was outstanding. Buying a car is so stressful, but I felt very comfortable working with Aris. He didn't try to pressure me into buying just any car.. Instead, he took the time to really listen to what I needed to better understand which car was perfect for me. I highly recommend this dealership to anyone who wants the best customer service. Be sure to ask for Aris! He's sooooo helpful.

Mrclutch30

24 de mar. de 2013

From the beginning Aris was very friendly and informative. He answered all of my questions and really made me feel like he was on my side and would do anything to make sure he met all of my needs to get the best possible price for me and he did!!!! I also loved his personal stories and insights about him which made Aris very accessible and approachable. I've been to other dealerships before in the past where I was purchasing a car, and the salesmen were always just going through the motions and were very ho hum. My experience with Aris was the best car buying experience ever, bar none.

ciere123

24 de mar. de 2013

I would like to thank Aris Khairzada for all his help, he made my car buying experience a true pleasure. He went out of his way to find me the car i wanted, he listened to our concerns, and he kept his promise on all aspects of the sales process. I really appreciated him handling the transaction from beginning to end. Aris Khairzada is a true sales professional, we recommend him highly!!!Thanks again.

noyogal

22 de mar. de 2013

Professional, not pushy or too macho (we girls don't like that), listens to his customer's needs, knowledgeable of his inventory and a really nice guy!

MarisaAmmerman

22 de mar. de 2013

Crown dodge was very welcoming. My salesman Aris was very informative and answered any questions I had. He was very kind and helped me in anyway to get the car I desired. I highly recommend going to crown dodge, very good service.

littlebrid

22 de mar. de 2013

My experience with Jordan Sweis was the BEST experience I have EVER had at a dealership. He was very knowledgeable of the vehicle I purchased. Not only that, he went above and beyond to get me into the truck that I wanted and for the price I wanted. He made it happen! If you are in the market for a new car I HIGHLY recommend Jordan. He really made me feel like family, that's how much he helped. EXTREMELY happy with everything at Crown Dodge! I dealt with Joe in finance. He is AMAZING as well. He also went above and beyond to do everything he could to help me out. I wont go anywhere else now when I am in the market again to buy a new vehicle. OUTSTANDING GUYS!

madodge

2 de mar. de 2013

I have given this rating due to the way I was treated in the service department. I took my jeep into this place for warranty work. I was informed they would check out my jeep and call the warranty company and give ma a call by the end of the day. Two days later I had to call and was given some run around and was told there was a Chrysler bulleton out stating the jeeps were installed with faulty trans filters and that this would fix the problem. They made it sound like it was going to be covered it was not. 3 day later I had to call again and find out the status of my jeep now and again was given some run around saying they could not duplicate the problem and would I mind coming down to show them. Took off work early and took jim for a ride and duplicated the problem. 4 days later I had to call and find out the status and I was told they couldn't duplicate the problem that I had shown him 4 days earlier. I informed jim to stop all work and I want my jeep back and that I need it by Wednesday night at the latest he said fine and that he would do it and call me. Wednesday night no call Thursday no call until Thursday afternoon jim calls and says the jeep is done. The total is way to much for something that was played off as warranty. So I spent 13 days without a car due to jim not calling warranty right away so they could issue me a rental. This is why I purchased the extended warranty. Now after paying the high bill I get my jeep home and look under it to find the transmission pan is leaking transmission fluid as well as the front shock, control arms (upper and lower) as well as the half shaft and inner fender have a bunck of grease and oil all over them.Unethical, sloppy mechanics.

pinkcakes

14 de feb. de 2013

Anything past the excellent service I recieved from Ricky (salesman) has been HORRIBLE. Crown has a new location, but the same bad service as their original location 15 years ago. I should have never thought that this dealership would have changed. All the sales guys (except Ricky) stand in front of the entrance and smoke, so when you try to walk into the building, you smell like you've been in a casino or bar all night. The dodge durango citadel is a beautiful car, but I'd rather drive a beater then to have to deal with that dealership for the next 4 to 5 years.

Cameleer

26 de ene. de 2013

I'm Lucky that I did not get killed driving the unsafe 2009 Jeep Rubicon they sold me for an over inflated price.The Sales Manager said this is a Chrysler Certified Per-Owned Vehicle that they spent $2,000 getting it Certified. After numerous break downs and phone calls, I found out it was not a Chrysler Certified Per-Owned Vehicle.Some of the problems:Broken rear track bar bracket, axle could fall off and roll over vehicle.Wheel lug nut where undersized and wheels could have fallen off.Dislocated rear axle spring.Rear Sway Bar rubbing through break lines.Transfer case shifting cable broke first time tried to use it.Transfer Case is bad and needs to be replaced.Oil press sending unit was bad.Bad oil leak.and a few other items.The sales manager agreed to give me $3,000 off, then changed it to $2,000 on the contract without telling me. When I found out it was too late.I got this 2009 Jeep Rubicon about 6 weeks ago, I have not been able to drive it for the past 3 weeks because it's unsafe to drive.A few weeks after buying this Jeep I found Crown Dodge where running ads $1,000 less than what I had paid for it, I believe this is unlawful along with some other unlawful things they may have done.I've been back to Crown Dodge over 20 times trying to straighten this out and just get the run around. This jeep has been it their shop 3 times and I have talked to half a dozen people there.Also tried taking it to another Dealership, They did not want to touch it with all of the problems it has. This Dealership Needs to be Shut Down Before Someone Gets Killed!

ERICHANSEN

29 de oct. de 2012

Luis Ramos was great to work with. He was very honest, respectful, and made the car buying process smooth. He went and picked the car I wanted up from another dealership and worked a fair price to lease for me. I was very satisfied with his professionalism!

Zapata805

25 de oct. de 2012

Mr David Azzizi has showed to be professional and attentive to my questions and needs since day one. Also Mr. Jeff Shapiro has showed me the same courteous and attentive service. I appreciate there professionalism and would recommend Ventura Chrysler to my friends and family. Thank you David and Jeff.

DanyaHames

24 de oct. de 2012

This dealership forged my husbands signature on a credit application to correct their mess up. They did not obtain the correct documents and so they forged his signature and put him on the loan. THIS PLACE IS AWFUL!!

offdodge

10 de oct. de 2012

I was looking to get a 2012-2013 Charger SRT8. I contacted about 10 different dealerships, all with the same details: Give me your best price possible and I will buy a car from you today. Also, see what deal I can get on my 2010 Challenger RT. I was contacted by Richard Schwartz since I posted on the internet. We went back and forth. At once, I thought he was rude through email but its hard to tell if he meant it like the way I took it or not, so I brushed it off. I told him, here is a quote on the best price I have been able to find. Also what the best offer on my car as a trade in. He said, I can beat it, just come down to test drive the car and drive home in it. He said, come as soon as possible since I like to leave early since I have the day off. I said I will be there before 5. I even left early so Richard wouldnt be held back too much longer.I get there and I notice the car isnt where it has been for the past few months. He said, oh, its been moved. We walked around for 10mins. He said, let me see if its somewhere else. I waited in his office for about 10 more mins and he came in to tell me it had be sold. OK, that happens, not happy, but I understand, you can always get another car. Then I am told the price I showed them wasnt going to happen. That it was a low-ball offer and no dealer could ever do that price. I didnt tell him it was a friends dealership that I have done business with in the past, I just told him and some other manager that I have gotten 10k off previous yr SRT8s. I wasnt even looking for that type of deal. Was told I dont know what Im talking about and Im pretty much smoking crack. Then as I am trying to leave and get my keys since they tested out my car to see what shape it was in, another manager told me pretty much teh same thing Richard did. Im a liar, dont know what Im talking about, blah blah blah. Well, Im never doing business there again.I have been bringing my car there for a yr for service and had very good experiences with them, but after this, I will be driving 30miles somewhere else each time I need an oil changed or any warranty work done on my Challenger.Another manager did call me to check up and see what the status was and from what she told me, this isnt the first time Richard has done this. If this is true, then why keep someone like that? If you know he is bad, why risk having a customer, like myself, be handled this way?

Jennel

25 de ago. de 2012

Fast and Friendly service, Jarrod was very helpful and would recommend him to everyone I know..couldn't ask for better service..will be returning to crown dodge for my next vehicle purchase.

Venturaman

30 de jun. de 2012

Jerrod was such a great guy to deal with. Very Very nice fellow!! I have bought 3 cars from Crown over the years an Jerrod was the best salesmen I have ever worked with!!

Axel805

27 de jun. de 2012

This is the second car, I bought from Jarrod and Crown Dodge and I'm ecstatic! FAST Service, pricing, sign, and drive! They also had what i wanted on the lot! I live 40 minutes away and drove to Crown Dodge because I know I can trust them to give me a fair deal without the hassles. My first car was totalled in an accident but I walked away with only minor problems. I was hit head-on (t-bone) into my driver's door by a drunk driver and the car took the impact, not me! I am 100% loyal to this car for safety of me and my children. I love Crown Dodge for their support and dedication to my total experience and will come here forever! Jarrod was extremly concerned about my well being, not just selling a car to me.

Jessica632

26 de jun. de 2012

Jarrod Thomas made buying a car as easy as 1,2,3. It was simple and not a giant bag of stress and worries. I knew what was happening each step of the way and Jarrod talked with me the whole time. I have bought a lot of cars in my life time but with Jarrod I was completly satisfied with how I was treated as well as the vehicle I purchased. I strongly recommend Jarrod Thomas for any car buying needs

jlmreddog

25 de jun. de 2012

I purchased a new 2011 Durango and erecieved a very good price. Ricky was our initial contact a few weeks ago and we were very impressed by his knowledge and friendliness. When we were ready Luis worked with us to make a deal that we just couldn't refuse. We were very impressed with both of these individuals and the dealership in general. It was a pleasant car buying experience.

Trav842

23 de jun. de 2012

The Service that we received at Crown Dodge was the most comforting experience that I could have asked for. Mr. Jarrod Thomas was very helpful and got me the correct vehicle in the price range that I wanted. He did not pressure me into something that would not work and fit my needs. My family and I are long time Returning Crown Dodge customers, and with the service that they provided me I will continue to bring my business to them in the years to come.

Family1

21 de jun. de 2012

I came into this dealership frustrated with getting let down over and over. The salesman was friendly, helpful, and knowledgeable. He immediately reassured me that my family and I would be taken care of. In no time, we found the car and price we have been searching for! Thank you! You guys are amazing!

Jorge P

21 de jun. de 2012

Fast, friendly and quality work. I wouldn't go anywhere else but to these guys for service, they are the experts and I trust them to take care of my car.

byars4

12 de jun. de 2012

Our overall experience with purchasing our new car was super easy and smooth. The staff was friendly and presented all of our options. Making our decision easy. We LOVE our Dodge Journey and are extremely happy with our choice. And our sales consultant, Jarrod was very friendly and made our purchase a breeze!

aburwick

19 de mar. de 2012

I leased a new Jeep Grand Cherokee Overland from Luis at Crown Dodge and was extremely satisfied with the entire experience. Luis was friendly, knowledgeable and professional. He did not pressure the sale at any point in time. This combined with his extremely competitive price were ultimately the reason I chose Crown Dodge. Luis even drove the car down to my apartment in Santa Monica the day I signed the lease. That is what I call service! I have been in sales for more than 10 years and Luis is one of the most pleasant salespeople I have had the pleasure of doing business with. I would highly recommend Crown Dodge. Aaron J. Burwick

805Susie

17 de nov. de 2011

This is the worst service department I have ever encountered! These people are as unethical as they come, they lie to you over & over again. They have had my vehicle for 3 weeks to put in a new transmission which should take a couple of days. I have been promised at least 4 times that it would be finished and now I find it will be next week (FOUR WEEKS). This is a business vehicle for our small family owned business. They are putting us out of business. I have never been treated so disrespectfully in my life. I am on hold at the corporate office now for 48 minutes so far. Do yourself a favor DO NOT BUY A DODGE FROM THIS DEALER ......HORRIBLE!!!!!!!!!!!

sapper12b

9 de nov. de 2011

After researching for a couple of months I decided to purchase a new 2011 Ram 1500 truck. However, the truck I wanted was located in San Juan Capistrano. I wanted to keep my purchase as "local" as possible and was hesitant to drive from Santa Barbara to San Juan Capistrano. But, after speaking with the Internet Sales Manager (Luis Ramos) he said he could drive to San Juan Capistrano and bring my new truck back to Ventura the same day (at no extra cost). After hearing that I decided to close the deal. The next day (Friday) Luis called me and said he was leaving to San Juan Capistrano to get my truck. Luis called throughout the day to keep me informed of his ETA back to Ventura and this was very important as this was the only day (Friday) that my wife and I could get off from work and by Luis keeping us informed we could plan our day off and not waste our time waiting at the dealership (lot's of traffic on Fridays down south in L.A. area). In the end, the timing was "right on", we arrived at the dealership and just as we sat down to start the paperwork the truck showed up. In an out in just over an hour!!

tclumeck

31 de ago. de 2011

Luis stuck with us throughout the whole process and was very aggressive in making the deal happen. He got us the exact car we wanted, the payments that were comfortable, and made the experience an overall joy, and I would definitely recommend his service to others and the vehicle is a total blast, and my wife loves it.

ojaihills

24 de ago. de 2011

Louis and Tim both went above and beyond during our numerous months search for the "perfect" Jeep! Their patience and attention to customer satisfaction was more than apparent to this hard-to-please customer. They both had answers to my various questions and on the rare occasion when I stumped them, they were quick to research the question and produce a response! Louis was the most accommodating person I have ever had the pleasure to work with . . . low key, no pressure, the customer is always right attitude! Thanks to him I have my perfect Jeep!

jwhark

23 de jun. de 2011

A no-pressure sales job which was a great relief. Communication was consistent and transparent which was very satisfying. Business was conducted in a thoroughly friendly and professional manner throughout. Overall, wonderful because of Luis. Dealings with the service department have proven much less satisfactory.

prolificmess

21 de jun. de 2011

first off luis helped me from the start...from the initial email inquirey....he helped make it happen and never gave me false hope or tried to sell me something i didnt want...he offered the test drive and presented me with stadff that were too good to be true....usually when i would deal with other dealerships they are very cold...and pretty much rude most of the time....luis supported me all the way til the end...ive made a new AWESOME FRIEND WHOM I TRUST AND WHO ILL ALWAYS COME TO WITH CONCERNS WITH MY NEW CAR...IVE ALREADY SUGGESTED TO COWORKERS AND FRIENDS TO BUY OUTSIDE of l.a. and if they are lookin for a kickass dodge,jeep,or chysler i push them in ur direction...thank u so much and i cant say enough good things about u guys and luis....thank u so much and youve made my dreamcar come true....thank u...

scarleton

21 de may. de 2011

I took my vehicle to Crown Dodge starting in January/2011 after Chrysler instructed me to take it to a Dodge service center if I wanted potential assistance with unresolved issues with the car. The initial problem was in regards to an air injection code that had been in the vehicle since a little over a month after purchasing the used 2005 Dodge Stratus. After a little over a week, I was told that my car needed a new O2 sensor and then after opening it up they found that it also needed a cadillic convertor (spelling?). I agreed to replace these parts and the problem was still not resolved and I was up to about $3,000 in repairs. About a week later my service rep told me that there was a special emissions warranty on the car and that I would have to pay for any of those repairs. My car was at Crown Dodge service center for 6 weeks. During that time I got very few updates on what was going on and I finally let them know I needed to go out of town and needed to know if I would have my car. I was told to pick it up and I drove to Nevada. When I got there, my car had an oil leak and the air pump was still staying on. I had to disconnect my battery every day to keep it from being drained by the pump. I called Sandy (my service rep) the day I arrived and she told me to bring it back when I returned. I remained there for 3 weeks and on my way home the dash was glitching (back defrost turning on and off, radio/clock turning on and off) and about half way home the odometer readings started flickering all over the place. I returned home on Saturday and took the car in Monday. I was told there were 2 oil leaks (cost almost $800) and I got those fixed. They told me the dash was flickering initially but they couldn't repeat it so come get the car and bring it back if it continues. I paid for the oil leaks (3 weeks later) and didn't even sit in my car before noticing the dash was flickering. I left the car and then was told that there was a ground issue and they were having trouble finding where it was coming from. Eventually I was told they found it and that cost me $225.00. After I picked up my car there was a loud noise coming from my engine (it was heard over my radio) and the car was still puttering at slow speeds and stops. I took my car back and Sandy advised me to take it to my mechanic to make sure it wasn't the transmission and to let her know what they say. I did that and then took it to a transmission shop, per my mechanic. They confirmed it was not the transmission and that you could clearly hear the noise form the engine. I called Sandy back and didn't get a return call so called again a few days later. I was instructed to bring my car back in to Crown Dodge, so I did and after a few days they called and told me it was a loud alternator (Sandy was not there and I got a new service advisor, Jeff). I told Jeff that I wanted to follow up with Chrysler because I didn't understand how there was a new issue with the car that wasn't there before. I also asked him about the puttering and her told me it may be a core issue inside the alternator, but they wouldn't know until they replaced it and also asked me to follow up with the service manager, David Weber, about my concerns. I left a message for David and never got a call back. I also called Chrysler and after them speaking to David, they agreed to pay for the alternator. After the repair was done, I picked up the car and to my surprise it was still puttering. I left and immediately called back to Chrysler. I also found that a rodent of some sort had been in my trunk (how I don't know) and chewed up some papers and a piece of the weather strip in my trunk. I called and spoke to Jeff on a Saturday and he asked me to leave a message for David on Monday, which I did and he again didn't call me back. Chrysler got a hold of David regarding the puttering of my car and I was asked to once again bring back my car. I did and now they are telling me it needs 4 new motor mounts and the car isn't puttering. I told Jeff not to touch the car because I wanted to follow up with Chrysler because it didn't make sense to me how it now has another repair that wasn't needed before and how the issue it has had all along that was never fixed, suddenly isn't there. He asked me to call David and I said he doesn't call me back so who else can I call. He said Stewart, a new service manager. I left a message for Stewart that Friday and surprisingly David called me back Monday. I explained to David my concerns about the recommended repairs because each time I bring it back there is something else wrong with it that wasn't there before. All he kept saying was "you need 4 motor mounts", over and over again. I told him not to touch my car and I was following up with Chrysler, which I did. My rep from Chrysler called me back after finally getting a hold of David and told me that David said they are recommending I replace the motor mounts, but based on the mileage and year of the car they didn't really have to be replaced and they weren't really worn down that bad. For this reason Chrysler said they couldn't authorize a repair that was "needed", which is why I questioned it in the first place. Chrysler has offered to send me to another dealership service center for another look. I picked up my car from Crown Dodge on Monday May 16th and attempted to file a complaint against David Weber and the woman I spoke to attempted to address my concerns by bringing David in to speak to me. This was a big waste of time, David told me good I was going to another dealership and I also let him know I had filed a complaint with the Bureau of Automotive Repairs and he said "ok, good". I told him I didn't understand how my car continues to have new problems every time I bring it in and how he didn't return 1 phone call I made to him, except that morning after I left a message for someone else. He just kept shaking his head at me. Then I asked him about the weather strip in the car and he told me to have the new service center access it and call Chrysler. I said "so Chrysler is responsible for damages that happened to my car while at your service station?" and he said "yes". I said that doesn't make sense, how are they responsible for damages that happened at your service station and David said because a rat couldn't get in my trunk. I said I don't know how it happened, but the damage happened while it was at his service station and he told me to call my insurance company and file a claim. I said, ok, so now my insurance is responsible for the damages and he said yes. I said that doesn't make any sense, the damage happened at your service center and he said "I don't know what to tell you, it's an insurance issues. I told him he didn't make any sense and I needed my key. I was told it was in my car and he walked away. I continued to express my concerns with the 2 women at the counter and 1 informed me that David and another guy looked at my trunk and said it was normal wear and tear and a rodent didn't do it. I showed her the pictures I took before I cleaned the trunk (to make sure a rodent wasn't still in there) and a pillow case with the stuff that was chewed on was in my trunk for them to see (I don't know if David ever looked at it). In total I was without my car for about 13 weeks and was never offered a rental car, except for 1 weekend when I was dropped off to get my "fixed" car and had to leave it there for continued issues. I am insulted by David's lack of returning any of my calls to him and his response to any of the concerns I presented to him and my service reps. My car is still not fixed and I have to take it to another service center this upcoming week.

fallini

20 de jul. de 2010

Salesman was more interested in what was happening to the USC football team then selling me a car. "Look at what's happening to USC...awful isn't it?" No. What is awful is this dealership. Crummy selection and worse the whole team there seemed like the "used car dealers" that we have all been warned about. Didn't bother to buy the car there. Neither should you unless you want to hear about the over rated antics of USC. Epic FAIL.....