LGHURL

26 de sep. de 2016

Amazing customer service at aiea ford, nice workers, clean facility and awesome sales person Darrell Cox

Abraham Poepoe

20 de sep. de 2016

Greatest service all the employees have great personalities and we're more than kind to me and my wife. We also got the vehicle we needed for our business at a decent cost and in a timely manner. I am surely going to purchase another vehicle through cutter ford as your service is greatly appreciated. It's always nice when the salesman take their time and don't try to push things on you that you don't need. One happy customer!

Maria Apeles

20 de sep. de 2016

Amazing! Liz is the bomb! ? and so is Shaunny from parts!!

James Yocom

16 de sep. de 2016

Service was good. Recall parts were not available. Repair parts were aslso not available.

Kerry Leong

13 de sep. de 2016

Amazing. Buchan was incredibly patient and very kind through out the whole process. We were buying a car for my daughter and he was very helpful. He shared experiences when he helped his daughters with their first car. The Manager, Romel was helpful as well. No more than a couple days had passed and we were back at cutomer service, the Customer Service department was incredibly helpful. Dino was very responsive. Everyone there was always welcoming and from sales, to management to service, we have been treated very well. Next car will be from there - another child to get a car from - we'll certainly be back! Many thanks from the Leong Ohana

Edgardo Olegario

12 de sep. de 2016

Did not go looking to buy a car just when in to look at new cars. Remember that we rented a C-Max on a trip and took a test drive and found that we really liked it so we bought it.

George Kaeo

12 de sep. de 2016

process seamless and work completed on a timely basis.

Christopher Snyder

6 de sep. de 2016

Excellent customer service! Will recommend to others.

Betty Dumas

4 de sep. de 2016

The sales staff was very patient and professional with my many questions regarding the cost and functionality of my vehicle. When going for a test drive, Christian (salesperson) was very patient with me and my family. Overall staff was very friendly and accommodating.I would rate a 10 except that after my financing options were discussed and I thought finalized, the monthly cost changed. An explanation was professionally explained, however, I would've preferred to know the information beforehand. Apparently with lease vehicles, there is a maximum percentage of your down payment. I wanted to put a higher down payment to lower my monthly cost.

Donald Bennett

20 de ago. de 2016

Super support. I don't need to go into detail. If it's required a 50 character effort to complete a survey from Ford, I'll not complete it again in the future

Randall Smith

18 de ago. de 2016

Kai our salesman is #1 in my book... Cutter Ford really went beyond to assure that we are completely satisfied... I've gone back three times and each and every time greeted with a smile and them showing me how to set things on my car.. Yes there is a manual but I'm a vision person and once I got it I got it... Finance managers Anothony and Ernie are marvelous too...it's better than a 5 STAR RATING!!!!Cutter Ford is the place to go in searching for a new or used car and for excellence!

Braden Sakai

9 de ago. de 2016

Ford is good, but, I would not recommend Ford for two reasons as I have mentioned to Ford before:1. Only gives discount to active duty military members and not to the National Guard (who provides both a state and federal mission). 2. With no spare tire, we are at the mercy of Cutter Fords hours of operation and whether they have the right tire or not. Why not work with other companies to help your customers during off hours?

Jodi Williams

5 de ago. de 2016

Jason was awesome. The service was quick and easy. Jason kept me informed throughout the entire process.

Denise Ortiz

4 de ago. de 2016

Staff is very friendly, they send you enough reminders so you do not forget to have Maintnance done on your car.

Joshua Pieper

3 de ago. de 2016

Gaffe with seatbelt but performance was great and installation works perfectly

A'lyce Kelley

30 de jul. de 2016

Everything was done as said and I always feel like I'm being treated fairly and with respect, never hassled. Also, Kellie is my go-to person and she is the first I walk up to whenever I need help with anything.

Jamaisha Williams

30 de jul. de 2016

Mario was a great help! Got me out of my '04 BMW which I still was financing and put me in a new 2016 Ford Fusion with no negative equity, this is the best ford dealership by far on the island!

James Baxter

29 de jul. de 2016

Cutter Service Department is great. Normally deal with Dino but was not there. Originally was hesitant to work with someone else but Noelle? Was just as impressive with her knowledge and customer service

Gary Hata

29 de jul. de 2016

In and out in no time at all. Love the new espresso machine and the new waiting area's are comfortable.

Dakin Sibila

29 de jul. de 2016

Your service was excellent and quite expedient. Everyone was courteous kind and professional.

Michael Crowell

29 de jul. de 2016

Always outstanding service every time. .

Ashleigh Reid

20 de jul. de 2016

My issue was not resolved, but not because they didn't do a good job, there isn't really a fix for the concern I have. The only issue I have is that I was supposed to hear back from someone on Monday and I have not heard from anyone yet (it's Wednesday); that is not a big issue though because I don't mind calling back to check up on my vehicle. The customer service is very good overall.

George Jacob

15 de jul. de 2016

Have a ford sports trac the service and staff were excellence

Amelia Jochims

11 de jul. de 2016

Liz was awesome in helping us.We feel comfortable going to Ford.

Richard Moniz

10 de jul. de 2016

None at this moment. They took care my car, while I had breakfast. Car was done very quickly did not have to wail long.

Henry Alambatin

9 de jul. de 2016

The best experience ever. Mack Rumel, and Anthony were very helpful

Michael Stephan

9 de jul. de 2016

Staff was very friendly and curtious. Wait for the finance guy was very long. Overall experience was very good.

Mary Lewis

7 de jul. de 2016

Great service! So much Aloha ;) Zack, Rumel and Anthony is great. Def recommending friends and family

Karen Waiamau

5 de jul. de 2016

I came in for a safety check and check engine light and needed my car back the same day. The cutter team made it happen.

Mark Mitchell

5 de jul. de 2016

Helped me get the vehicle I wanted and didn't waste time getting the deal done. I was in a rush and only had a few hours to complete the entire deal. Helped me reach my goal in payments and found me a good loan

Gary Hendershot

5 de jul. de 2016

It is always a pleasure to visit the service center. Liz never fails to greet me by name the minute I walk in the door. The environment is of the Ford Family and very welcoming. The new upgrades to the dealership finally match the level of service that is given when I visit. Thank you!

David Lato

30 de jun. de 2016

Kellie Sue makes the experience at Cutter Ford Service Department enjoyable. Great personality, she's always happy and pleasant to deal with. She has a great personality, attitude and eager to ensure the customer is happy and taken care of.

Francis Ron Bartolome

28 de jun. de 2016

We purchased 2016 ford focus st. The staffs were too friendly and they gave us a excellent service. Thanks to Mr. Rumel Mejia and Mr. Patrick Belmonte who gave us a very good deal and helped us purchased our dream car.

Albert Viernes

28 de jun. de 2016

Ford flex sell. Vehicle was repaired quickly and they did a really good job

Nelson Bermudes

27 de jun. de 2016

We purchased a 2016 Ford Explorer XLT model on Wednesday, June 22nd. From the time we arrived at the dealer (Cutter Ford Aiea), it was nothing less than professional, cordial and accommodating. The Patrick was able to show us a variety of different models and didn't pressure us at all into getting a car we weren't interested in. He was very professional, approachable and just overall great person to work with. Beginning to end, he walked us thru the entire process, didn't take too much of our time, and always extended himself and services to us. He truly made us feel "at home" and not like "fresh meat" on the sales lot. The entire process was no longer than 3 hours, and I can say that our experience with Cutter Ford and the staff there, will definitely turn us into "returning" customers, as well as refer our family & friends there. We are truly grateful for the care and service that we were provided. as well as amazed as to the "go green" processing of all finance paperwork. Our experience with Ernie was awesome! Quick, painless, and professional!

Dennis Pacht

26 de jun. de 2016

great friendly service and on time delivery - all that you could ask for

Samuel Hirschauer

22 de jun. de 2016

Bought a Ford Flex. Ken was my salesman helped me get a great deal. Has helped me schedule repairs to the vehicle I have found for warranty work.

Lance Hayashi

22 de jun. de 2016

I have received great service on every occasion. Kellie's assistance with my vehicle maintenance and other related service's has been excellent.

Tyrone Hopper

14 de jun. de 2016

My visit to Cutter Ford was a good one. I schedule an appointment after I was email a coupon from them. My appointment was at 11:45am,on a Tuesday, but associate called me and said I could bring my car in at 8:30am. Upon arrival I was taking care of and told that my service would take about an hour. I informed the service associate that I would be back in 2 hours, and a little over an hour. I received and call tell me that my car was ready and I could pick it up at my convenience. A very good experience.

Teresa

14 de jun. de 2016

The service rep kept me informed at every step. I was waiting for my service, and they had my Ranger in and out in less than 2 hours.

Ronald Kurasaki

13 de jun. de 2016

The work was done quickly and the renovated area is a vast improvement from previous area.

12Mustang

12 de jun. de 2016

I went in for service with a bad engine problem. Despite that, repairs took only a couple of weeks including complete tear down and waiting for needed parts. Staff was responsive to my inquiries and check in and check out went very smoothly. Mustang V6 manual.

Lois Young

11 de jun. de 2016

Though my car has gone in for several repairs, I'm thoroughly please w office staff and mechanics. Noell, my new bff, has always been upfront and keeps me abreast during my long waits in your comfortable wi-fi lounge. Thankfully, the warranty ( i never purchase one) really helped out with the repairs and will shortly run out when I reach 110K mi. thank you for your fine service and care for my car.:) Lois

Ronald Torngren

10 de jun. de 2016

Service was good. I waited for my car and it was completed timely.

Thomas Milam

10 de jun. de 2016

Initially I was looking to purchase a truck, but since cutter ford would not give me the trade in value I was given by three reputable auto web site's, I had to settle for my third choice...a car not a truck. Don't get me wrong the car I purchased is a 2016 mustang...really cool! However I am a big male and no spring chicken so the truck would have suited me much better.

Ronda Shavers

8 de jun. de 2016

Love coming to Cutter Ford. Everyone is so nice and accommodating. Great service so why would I go elsewhere. In and out in recorded time.

Andra Jones

7 de jun. de 2016

My vehicle got done earlier then expected, therefore I was very happy! Thank you for the speedy work!

William Mcfall

2 de jun. de 2016

Only thing is the wait time. Need a loaner car available.

Mario Perez

1 de jun. de 2016

The Service staffs were courteous and helpful. They completed the scheduled service (The Works) correctly and on time. The new renovated service and customer waiting area are clean and relaxing.

Matthew Hicks

31 de may. de 2016

Very efficient! I was updated and my car was fixed on time. Very impressive customer service.

Monica Cambra

31 de may. de 2016

I purchased a 2015 Ford Edge Sport. Charlie & Joe were amazing! They went above and beyond to make sure I was satisfied. There is no doubt I would send my family and friends to Cutter Ford!!

Mike Emard

27 de may. de 2016

Just about the whole experience was great, from my initial interaction with Jason Lemcool who was my Service Writer. Jason kept me informed, was courteous, and very professional. Processing out was simple, Jason greeted me when he saw me, and took me to the cashier window to get my invoice and pay for the work done. Once I was done with that I waited under a tent in the parking lot for my truck. I do have two gripes, first is how much it cost to do the work, but I'm not a mechanic. It's just seems that going through the service department of any dealership costs more than it should, oh well. The second thing is, What you guys can't even spray a vehicle down before a customer picks it up? Over the 5 days it was there it collected so much dirt, it looked like it was through a dust storm. Come on guys, where's that extra touch to show the customer you really do care, a quick spray of water and wipe down shouldn't take that long and would go a long way I think.

Lisa Stephens

25 de may. de 2016

I saw the 2012 Hyundai Accent I wanted to look at on your website and went into your Store and had the Best Experience with Patrick!! He was not pushy at all and made me feel very comfortable while I test drove it and I got the Best Deal there! I'm very happy with my new car and the Aloha I felt from everyone there, especially Patrick! He's very professional yet still very Aloha! He has checked in with me to see how the car is and if I'm happy with it. I would definitely recommend Cutter and him as well. Thanks for your continued support and interest in my happiness with this experience and for making it stress-free. Mahalo!!

Maryann Bray

25 de may. de 2016

I leased a Ford Escape and am very happy with it. Everyone I spoke and dealt with was very helpful.

Robert Main

24 de may. de 2016

Mahalo to the service techs and staff at Cutter Ford. They took care of my maintenance issues and address a warranty issue I was not aware that could of impacted the safety of me and my family. Nice to see the new renovation is coming along. Hopefully the work is all done on the new lounge when I go back in November for service.

Randall Dietz

17 de may. de 2016

Friendly and helpful! Under construction but still clean.

Malia Manuma

16 de may. de 2016

The staff was very helpful in finding a rate close to what we wanted to pay.

Donald Tominaga

15 de may. de 2016

We found the staff at Cutter Ford in Aiea to be very helpful. They went the extra mile to show us a variety of cars when we couldn't find the truck that is not made anymore. Very patient and accomodating and took care of many extra things that went over and beyond normal service.

Alyssa Takeshita

14 de may. de 2016

The staff here is very helpful and friendly. There's a lady who goes above and beyond when I bring my car in.

Laura Johnson

12 de may. de 2016

2014 Ford Focus Hatchback. It took quite a bit longer than expected due to the fact only one finance staff member was available that day.

Shannon Sabado

9 de may. de 2016

Aukai was extremely helpful in finding a new car. He was very knowledgeable and answered any and all questions we had about the cars we test drove. Because we traded in our 2012 Fiesta for a 2016, he informed us on all the newest technologies and features that were added.

Colin Kippen

6 de may. de 2016

Kelly in the service writer shop and Rod in the service dispatch and scheduling area, and the rest of the team at Cutter are the best. Have recommended them to others and will continue to recommend them for leasing, sales and service.

Tracey Faumui

6 de may. de 2016

We purchased a Flex SEL 2015. The service we had was awesome. He made us feel very welcome and understood what we were looking for in a car. The staff were really generous and uplifting to the point we made the right choice to visit Cutter Ford. We really enjoyed our brand new car and We know our kids will. Thank you Cutter Ford for your generosity and kindness.

Lorina Modelski

6 de may. de 2016

I've been buying Fords for over 10 years now and all from Cutter Ford Aiea. Their service is second to none. They're always very friendly and will answer all questions. I'll continue to buy my vehicles from them and referring family and friends!

Henry Lum-king

6 de may. de 2016

Service with aloha all the way till your car is done with speed and accuracy to the point lounge is going to be a relaxing while u wait and the staff is on que in direction and polite even with the renovation thank you GOD bless

Aaron R Bangan

6 de may. de 2016

I purchased a 2016 Ford Explorer Sport. I just wanted to say that William Yamashita did a great job. I grew up disliking Fords because of my dad always talking bad about Ford. I had my mind set on buying a 4Runner, but will had the patients and skill to be able to actually buy the Explorer that day. Thank you to all the people at Cutter Ford whom all played a role in helping me feel at easy. Anthony, Guy, and Will. Thank you all.Also former employee Matt Wong.

Ismael Ruiz

4 de may. de 2016

Great Staff and Excellent service. although is far to my home. i still choice to get my car maintenance to this place. the new renovation is much better than before. my minor concern is can you guys put the WiFi "pass-code" in the wall. so i can use free WiFi. just kidding. You guys are doing a Excellent Job to all of US.

Augustine Agas

3 de may. de 2016

On Thursday April 28, 2016 I had my 2010 Ford F-150 Crewcab serviced at the Cutter Ford Aiea. It was due for its 80,000 miles maintenance service. Noell Bylaardt is my service writer at Cutter Ford and has been my service writer for a few years. Whenever I call, text or email her to schedule an appointment for any type of service for my F-150, she has been very prompt in returning my calls, professional and very accommodating as to the appointments.In my line of work, I rely on and need my F-150 available 24/7. On this 80,000 mile service appointment, I was met and greeted by Noell at 9:40am, which was about 20 minutes earlier than the scheduled time. Noell told me it was not a problem dropping the F-150 early and that the technicians would get on it since I would be waiting for my F-150 while it was being serviced. Approximately an hour or less later, Noell came into the waiting room and informed me that my F-150 service was completed. Noell is an asset to your organization and the service at Cutter Ford Aiea is exceptional!

Lorita Day

26 de abr. de 2016

You did what we came for. No extra charges. I feel I could trust you to do just what needs to be done for future jobs. Thank you.

Keola Acasia

26 de abr. de 2016

You folks made us feel comfortable with looking at the varieties of vehicles. You promised us we weren't gonna leave the lot until we left with a car. You folks we're so willing and helpful and did everything you guys could do. We appreciated all the help you guys did. We love our mazda3!!

Christian Alexander

25 de abr. de 2016

One of the things I told Ford when I bought my car, was I look highly on service, and this (service) would keep me with Ford. Ford has shown nothing but exceptional service(ALOHA)to me and my family. I say my family, because Ford keeps my car safe on the roads of Hawaii, and keeps us safe. I appreciate the exceptional service from my Service Manager.

Lyndon M. Mitchell Sr.

15 de abr. de 2016

I had an awesome experience at cutter ford!! Kelli was so helpful. She was awesome!!

Anastasia Afalava

14 de abr. de 2016

Was a great experience with dedicated workers. Really enjoy my new ride

Chevell Mahuka

12 de abr. de 2016

Zachary Olander was very understanding on what I wanted, and did everything I expected and more!

Barbara Howard

9 de abr. de 2016

The staff was very helpful concerning my financial needs. Thank you.

Matterson Sebastian

8 de abr. de 2016

My 2013 Ford F150 XLT underwent major work at Cutter Ford Service for 29 days after a castrophic system shutoff and failure of engine to crank up. A complete replacement of engine and turbo system were installed and the work was completed on 30 March 2016. Ms Noell Bylardt served as my service advisor during the this period. She did an excellent job in assisting and advising me throughout the long process. She was helpful and responsive to my inquiries which management level failed to meet.

Michael Balanay

4 de abr. de 2016

Good turn around time. Very responsive to demands and concerns. Very reasonable pricing and customer friendly

Victor "Bulldog" Ferrer

3 de abr. de 2016

I'm a longtime customer since 1996 bought nine vehicles thru the years. Bought my tenth 2016 F-150 last week and am beyond satisfied with the customer service from the employees at this location. The care and concern expressed by sales consultant Zach Leander and Dominic Taylor and team was beyond expectation and truly made the purchasing process easy and enjoyable. Zacch was informative and very helpful. I didn't feel pressured to buy my car at all, which is a nice change from the typical pushy salesmen. The management Pat Ah You (honorable mention) and Joseph Manguba team manager were great as they didn't put me through a huge battle to get to the price I wanted. To be honest, it was probably the fastest deal I ever made on a car compared to other dealerships. They gave me good deal on my trade and made me an overall satisfied customer. Pat is very professional and truly cares.Anthony Guevara and Mark Merrithew in financing were splendid too. Anthony was very thorough and clear in explaining the paperwork. Mark listened and took action to my requests. Thank you again to Pat for taking care of your returning customers. I'm very pleased with our new beautiful F-150 Platinum 4x4 and how the overall process was stress free and pleasant. I thank everyone involved in this deal and I will be back again in the future to buy eleventh vehicle form your dealership. We don?t usually give out 5 stars on a review unless we are treated exceptionally well or the service that we receive is outstanding!

Raymond Shimote

2 de abr. de 2016

This is the second time for the same problem. So far so good just like the first time. I will let you folks know in about a month. Thank you.

Shawn Schaardt

30 de mar. de 2016

Had to say the guys that helped me pick the car I needed were very informative and professional. When it came to financing they beat our bank and were able to work and get the payments to what I needed them to be...great car buying experience!!!

Hilario Jacinto

26 de mar. de 2016

yes, service was fast, people were very helpful,thats what I like because I am on the road on a daily basis, a pit stop is mandatory in keeping my 2 year old car maintained properly, with fast service and friendly helpful staff. I understand this dealer was under renovation, lounge area was not as open with couple new cars in the room as when I first purchased my car

Christian Look

25 de mar. de 2016

Has always been great experiences. Btw. Liz needs to get back to me about pinholes in roof and if Fird will cover a rental car

Hiroyuki Kobayashi

22 de mar. de 2016

the staff were really nice and helpful. I am satisfied.

Stella Judilla

21 de mar. de 2016

Service was great. Our sales person Bachan was great! There was no nonsense in dealing with staff about pricing.

John Jackson

21 de mar. de 2016

while I did authorize added minor expenses that arose during a state safety inspection; I was not told about the replacement of my new wiper blades deemed needed to pass inspection. the expense is not a problem, but I think it was not needed. I'll continue to visit my Ford dealer for service and repair work.

Cheyenne-hoonani Wahilani

21 de mar. de 2016

My boyfriend and I had an exceptional visit to Cutter Ford Aiea! We were greeted right away (not in a manner where major dealerships will pressure you into buying a car right there and then, but in a welcoming and cordial like manner). We asked to speak with Obren who I had scheduled our visit with prior to physically appearing at the dealership. We already knew what vehicles we were interested, and they had everything ready for us to check out. Obren allowed us to test drive both vehicles, while going over important information for us, and also answering any questions we might have for him. We didn't feel intimidated or pressured at all, rather, we felt very comfortable and confident in shopping for newer vehicles. We finally managed to make a decision on the vehicle we wanted, Obren worked on our paperwork, got us in to the Financers office, and we were on our way with our Nissan Altima. Overall, our experience at Cutter Ford Aiea was a pleasant and self-confidence booster we needed to make 2016 an even better year. The Cutter Ford Aiea Team made a positive and unforgettable impact on our lives. We loved it !

Shelby Gamboa

21 de mar. de 2016

I have a 2014 Ford Explorer Limited. Brought it in for a safety check. took me as scheduled, waited in the customer lounge and was done in an hour. Great service! Gave it a four star for facilities as they are still in the process of renovating. They still have their comfortable customer lounge with TV, air conditioning and restrooms. Am confident the renovation will be nice.

Douglas Baker

21 de mar. de 2016

thank you very much for your excellent continued support

Doris Feleti

21 de mar. de 2016

I will come back to you for my car. It was my first time coming to see you. And I was happy with the work the worker did on my car. Love it 100%?????

Samantha

21 de mar. de 2016

As always, the team at the Cutter Ford service department has provided excellent, time-efficient service for my Ford Escape. I took my car in for regular maintenance servicing and I was out of there in an hour. Although they are under construction, they are truly aspiring to maintain a positive experience for their customers. Thanks again Cutter Ford! I'll be back!

James Amos

21 de mar. de 2016

Noell is the best Service Coordinator I have ever had with any car - and she will be the reason I return to Cutter Ford, eventually, for my THIRD Cutter Ford. I never have any doubt she is going to tell me the truth - good or bad ... and that your techs are the best anywhere.However, I plan to keep my beautiful Edge Sport a few years longer. Great car.I will be looking for a GOOD deal on tires in a few thousand miles (265/40/22) and there is a lot of competition out there (PX/Firestone/Toyo etc.). Make me a good deal!Jim Amos

Darren Williams

21 de mar. de 2016

My sale representative Joe was great he helped me pick out a great car even though I was constantly changing my choices but he was very kind so I'm very grateful for him helping me pick out my car

Larry Baggett

17 de mar. de 2016

Kellie is excellent, thanks for fantastic service.

Tommy Kono

24 de feb. de 2016

Appt for my 2014 C-Max for my 6-month servicing was quick and without any issues. I came in with my coupon and Ford not only charged me the special price but also allowed me to keep the coupon for future use! I was told my appointment would take between an hour to an hour-and-a-half and I'm glad that it was just inside of an hour. Good service.

Alicia Pruitt

21 de feb. de 2016

The staff worked very hard to get me in the vehicle that I wanted with all the featured I wanted.

Valet Koma

16 de feb. de 2016

I am always satisfied with the service never had a problem and very happy with my ford F150 raptor

Nick Dagdag

9 de feb. de 2016

First in for service, first to leave. Awesome work.

Darin Robertson

8 de feb. de 2016

Submitted request and credit application online and received approval. The next day I walked in and described the vehicle I wanted and the salesman took me directly to my car. Purchased (leased) within 2 hours. Excellent service.

Micah

8 de feb. de 2016

RECENTY ACQUIRED A F150. I LOVE THE VEHICLE. STAFF WAS EXCELLENT KNEW EXACTLY WHAT I WAS LOOKING FOR AND FOUND THE UNIT THAT BEST FIT MY NEEDS.

Emma Conway

7 de feb. de 2016

Their pricing was reasonable, and they uncovered the customer's needs which really made a wonderful experience for my husband and I. I would recommend Cutter Ford Aiea location any day! Thank you Obren and Bernie for such a wonderful experience!

Allen Mattos

4 de feb. de 2016

The friendly staff at Cutter Ford Aiea, was very helpful. I appreciated the updates as to what is being done with my Ford Taurus,keeps the customer informed and not surprised by cost of repairs. Because of the great service received, I will continue to take my cars for repair to Cutter Ford.

Calvin Devault

2 de feb. de 2016

Excellent service with great personnel. I went to Cutter ford looking for a test ride to check out the new mustang GT and was so impressed with the car and services, I ended up just buying the car right there. And I love it!!

Lloyd Sheppard

2 de feb. de 2016

im looking forward in seeing if cutter ford can give us better customer service on this newford purchase v.s. your last purchase which was a new limited explorer.

John Shriver

1 de feb. de 2016

The staff was very helpful, and after a bit of confusion over my vehicle's delivery time, they were very flexible and helped me switch vehicles to meet my needs.

Dennis Arakaki

31 de ene. de 2016

could not find the problem we were having of occasionally not starting.

Michael Crowell

31 de ene. de 2016

Charley Bollig was a great help with us buying our 2016 Ford Escape Titanium. He was very polite and very professional. The only problem I have is that only five days of having the new car we get a call about a recal already and the maint section can not handle it on weekends. Only during the week and with my spoude and myself working it hard to think we spent so much money and we have to take time off of work to bring it in already.

Brian Haley

29 de ene. de 2016

Just a safety check this time. Everything was fine. Thanks!

Carlos Mercedvazquez

29 de ene. de 2016

It was a great buying experience, my salesperson Charlie was phenomenal.

Fiorella Barajas

28 de ene. de 2016

Christian was very helpful. Amswer all our questions. Excellent customer skills. Very satisfied!

Shawn Hereth

28 de ene. de 2016

The staff was very helpful and informative. Had Works done on the car.

Homer Keliiwaiwaiole

28 de ene. de 2016

Keep up the GOOD WORK and the Customer Service is Awesome!

Shelby

28 de ene. de 2016

We have a 2013 Ford Escape Titanium that pretty much needed the works since we are moving off island. I always go to Dino because he has been so incredibly helpful since the first not so great experience I had at Aiea Cutter Ford. This time when I picked up our vehicle Dino wasn't there, but Veronica was able to help and she bent over backwards and did everything she could to make sure everything was done. She was detailed in her explanations of the services and our recall, and never budge as if we were taking up her time. I felt very informed and knew we would get through the process of shipping without any problems. Even when my car was pulled up to the front I noticed the check engine light was on and I walked back in and she was finishing up with a customer and she came out and checked it and apologized for it (even though it was not her fault at all). She drove it to the back and lifted the hood and notice a piece wasn't connected fully. She brought it back and explained what happened and even showed me exactly where and why the light came on. She went over and beyond and I thank her for making our final experience with them a great one.

Patrick Krum

27 de ene. de 2016

The whole experience was pleasant. The facilities is under construction so could not give a fair rating.

Carlton Boydston

27 de ene. de 2016

Well..where do I start...this will be my 4th vehicle from cutter ford aiea,a f150 crew cab,a raptor,a Dodge challenger and last week another f150 crew cab, I have purchased,every one is awesome from Jim pettus(sales),Kelly n Veronica in service to tony (parts)Erie n mark in finance,even big Boss Pat Aui...I feel comfortable and welcome like family there...have made some real friendships there,aside from cars n trucks..thank you for your genuine sincerity.n concern...Carlton Boydston

Arlene Kim- Kawamoto

26 de ene. de 2016

Kelly is awesome in customer service! Timely and informs me well on process and prices. I consider myself a well informed happy customer when Kelly takes my service calls. Although, facilities are under a long time renovation. Parking lot is a mess!!!

Stephen Sikorski

25 de ene. de 2016

Very helpful and friendly service this was the best car buying expirence I ever had.

Stephanie Quinn

25 de ene. de 2016

Great job. It was easy and quick. Friendly staff. The renovations are taking a little longer then excepted but over all it was great.

Robert Franklin

24 de ene. de 2016

As always, the service and customer service is outstanding!!!

Modesto Leon

22 de ene. de 2016

2013 Boss 302 LS. I would like to said that Cutter Ford did an outstanding job in my car and thanks Jennifer for her loyalty.

Scott Shimon

22 de ene. de 2016

Sale person was great very helpful. (Charley Bollig)

Arthur Castaldi

22 de ene. de 2016

The Service staff was very helpful, and attentive to my needs. They delivered the serviced vehicle charged and on time.

Lorina Modelski

22 de ene. de 2016

As usual, service was fast and efficient. The service technicians listened to my concerns and followed up.

Donald Cunningham

22 de ene. de 2016

I noticed my '15 Escape's low tire pressure warning light was on. I attempted to just go to a gas station and add air. While there I noticed a nail head in the tread of the front passenger tire. I went directly to Cutter Ford. Despite the fact it was almost quitting time they plugged my tire and I was back on the road in a few minutes. Also there was no charge since I had wheel and tire insurance.

Franklin Dao

22 de ene. de 2016

I was looking to purchase a 2016 Fiesta ST. I was referred to Sales Consultant Wilber Bergado by a friend. Wilber is a professional, unassuming, and friendly gentleman. His follow through on my inquiries were on time. He was accommodating and reasonable. Not once did I feel pressured to purchase a vehicle. His Team Manager, Sean Rodrigues, was also great to deal with. He was friendly, unassuming, and professional, as well as, reasonable and fair. Mark Merrithew was also a pleasure to deal with. His can do attitude made the closing of the deal effortless and enjoyable. He was thorough and professional. Overall, a great experience and a great Team. Thank you. Love the FiST (Fiesta ST)!Frank

Reginald K Maunupau

20 de ene. de 2016

I purchased a 2014 Ford Mustang V6. The service was good and Veronica was very nice and friendly.

Venessa Dela Torre

20 de ene. de 2016

Excellent customer service and timeliness ! Thank you!

James Maunakea

20 de ene. de 2016

I scheduled a complete brake job following a check up the previous month. Service writer Kellie W. informed me the technician remeasured the brakes and said brake work was not needed at this time. And they finished repairing my air conditioner. Their honesty is refreshing considering I would have had to pay for an unneeded repair job. Thank you.

Gwendolyn

20 de ene. de 2016

They had the pony lights in stock which I was happy about. Kept me informed of what was going on.

Stephanie Diaz Cancel

19 de ene. de 2016

The service was good and Patrick (Salesman) as well. He tried to meet all The requirements we were looking for. The only thing I could say I dislike is the differences between Online car prices and the Actual car price, I went to the dealer with one number looked from the website and It was totally different when I arrived to the dealership.

Leo Nuneza

18 de ene. de 2016

The staff at Cutter Ford took care of me and my car. From the shuttle service to the speed at which my vehicle was serviced and retuned to me, I couldn't be happier.

Ramon Oyadomari

18 de ene. de 2016

Fast Efficient Repair in One Day...Repaired all recalls...Safety Check.....and Original Problems...Service Adjuster very efficientin updates..and comunication

John Banagan

18 de ene. de 2016

Fairly straightforward however there was some miscommunication between the receptionist and the service desk; was informed by the service desk to see the receptionist about a shuttle home, the receptionist said I needed to go back to the service desk to arrange it, the service desk sent me back to the receptionist stating it had already been done. So some extra communication between the front and back offices would be helpful to keep customers walking back and forth between the two points.The service rep was very knowledgeable and was able to assist me a list of parts needed for future repairs and was up to date on recalls for my vehicle.

Alex Satui

15 de ene. de 2016

Your staff especially the ones that was helping me with my credit [Charles and his Boss] were so friendly and nice. You guys have helped me a lot. You guys have the Aloha spirit that everybody are longing for. I felt so good and happy and so blessed that the service, the once that were helping me were treating me in a very formal, good and respectful way. The service was so fast too.. All I wanted to say is thank you so much for the great help that I got.

Kellie Walroth

13 de ene. de 2016

always treated like you are the most imprtant person there. always very friendly and helpful to my needs.

Brad Padua

12 de ene. de 2016

Thank you Aukai for the great customer service! We love our new Transit Connect we just purchased. Cutter Ford is the best!

Sherrie Netterville

12 de ene. de 2016

I received ownership of my Mustang after my father passed. Kellie Sue Walroth, my Dad's service advisor, assisted me and was not only great with servicing me quickly and efficiently, she did it with great sensitivity. The entire team at Cutter Ford Aiea was extremely helpful and kind from the moment I drove into the service area.

James Myers

11 de ene. de 2016

Staff was polite and efficient. Everything went well except unable to rotate tires/wheels because an unknown mechanic stripped the McGard lockout key because they erroneously used an air wrench which the manufacturer clearly states will damage the key. I ordered a new key from the manufacturer and will bring my 2007 Mustang GT back to have the tires rotated without additional charge since I already paid for the service (The Works).

Richard Acosta

11 de ene. de 2016

There was no available appointment til 8 days later but need a service on a Friday. One of your staff had me on a walk in service thank you very much.I would appreciate it if you had a car wash service

Gary Hendershot

11 de ene. de 2016

Service was again a pleasure. Veronica was once again attentive to my requests and punctual on service times. I am looking forward to the remodeled service center and customer lounge.

Forrest Furman

10 de ene. de 2016

2014 Transit Connect. Your service department is outstanding, especially Kellie.

Dionisio Danao

10 de ene. de 2016

My wife and I are completely satisfied with the service especially the salesman (pilipino) that help us until we meet the Manager on the deal...Much Mahalo my wife were very happy with her new car Mustang GT..Mahalo,Chef DionMarriott Hotel

Troy Heine

7 de ene. de 2016

Friendly, fast, free shuttle service, no problems.

Steven Moy

7 de ene. de 2016

My CMax was due for schedule maintenance and three recall with a safety check. My service advisor Kelie was very helpful and kept me updated all day. She did exceptional job and needs to commended.

TC

6 de ene. de 2016

Kellie Rocks!!! What a great personality and sunny disposition!

Bernie Donathan

6 de ene. de 2016

Dealership under renovation so lounge and area to wait was not very good.

James & Denise Dunn

5 de ene. de 2016

Service always tries to schedule us as soon as they can when we need unscheduled maintenance involving tires, appearance of warning lights, etc. We find them most efficient and very accommodating in every way. Even with the renovation, the staff makes every effort to make everything as pleasant as possible ensuring that everything goes smoothly. Bought 3 Ford Escapes and will probably purchase more in the future ... we always purchase the vehicle & tire service package. Just wish they had a service are closer to Makakilo and/or Kapolei area....we do not foresee that traffic into Aiea or town will get better.

Yolanda Domingo

5 de ene. de 2016

The service at Cutter Ford has been a very positive experience. Having the shuttle service really helped when you have an appt. and have to go to work. It is so convenient. Thank you!

James Phee

4 de ene. de 2016

Aukai and everyone else I dealt with were very personable, friendly and informative whenever I had questions. Even with the confusion about price (due entirely to me misreading the X-Plan build website), everything was cleared up smoothly and understandably.

Arnaldo Collazo Matos

2 de ene. de 2016

I schedule an appointment for my 2014 Ford Focus SE due to a Safety Recall. The service representative was Dino Canon and was very professional and helped me 100%. Vehicle was done quickly and no issues arise. Thanks

Robert

30 de dic. de 2015

Mitsubishi lancer (2015). staff was very quick and courteous. just having the basic annual check-up and the wait wasn't long (even with all the construction being done on the showroom/building). very pleased

Valerie

29 de dic. de 2015

Brought my Mariner in for a problem (thought was transmission as car wouldn't downshift and wrench light went on) while I was driving. Tried calling in to make appointment, but no one answered the service line (was on hold for over 5 minutes and hung up). Wasn't to happy with this as this was just before Christmas. Tried booking appointment on line at Cutter Ford. Impressed at ease of making appointment with Albert same day in the afternoon. He met me as I drove in and was very cordial and took care of everything. Called me to tell me problem and would try to get car serviced same day. Will definitely be contacting Albert when I need to bring my vehicle in for servicing from now on. Regarding facilities; currently being renovated so looks bad, I'm sure when completed, will be really nice.

Barry

29 de dic. de 2015

Quick and efficient, very friendly staff all around

Margaret Ryan

27 de dic. de 2015

Waiting for service and spare parts was over 5 days. Did not notice MAJOR transmission problem at service three of so weeks earlier - Are current warranty services extensive enough? :

Erik Covarrubias

26 de dic. de 2015

I brought my F-150 in because the ABS break light came on. It was very easy to set my appointment online. And then when I arrived everyone that helped me was quick and in a good mood.

Margaret Ryan

25 de dic. de 2015

Recently had major transmission service/replace transmission - Wondered: how was transmission problem not discovered at previous service about three weeks earlier?

Lee Shannon

24 de dic. de 2015

Excellent and quick service - appreciate resolving a factory recall very quickly..

Donald Brown

23 de dic. de 2015

As usual, Service completion was fast and to my satisfaction; Service Reps were professional, courteous and vehicle-specific knowledgeable.

James Powers

22 de dic. de 2015

I purchased a 2015 Ford Focus Titanium hatchback last week, and enjoyed my experience with the dealership. My salesman, Joe Aquino, was very relaxed which allowed me to inspect a variety of vehicles until I found one to my liking. This was a same day purchase. The two previous dealerships I had visited were paced in a rush, which led me to leave to continue exploring my options. The financial side of the business conducted by Sean Rodriguez was pressure free and extremely informative. This was my first "brand new" vehicle and was a very stress-free experience. In the event I do purchase another vehicle, I will definitely be visiting Cutter Ford.The facility is renovating, so expect construction for the next few months. This inhibits restroom access, but I am sure that is an issue which will be mitigated upon completion of the renovation.

Robert Chow Hoy

22 de dic. de 2015

I made a service appointment on-line for my 2013 F-150 that had malfunctioning windshield wipers and was able to me seen on the same day. My service advisor Mr Albert Canon, told me that me suspected a bad switch. He called me in four hours and explained that they had replaced the switch and everything was back to good working order. Awesome service experience!!!

Daisy Gonzalez Duran

19 de dic. de 2015

I am thankful you made our dream come true, we felt in love with a car from your web page, that same day we called at night, chris picked us up at our place so we could take a look at the car and we loved the car, the process was very well explained and very well done! thanks for all your help! We are happy with our purchase :)

Ioane Opeta

18 de dic. de 2015

I have bought five cars from Cutter Ford and I continue to do do because of the sales/finance and customer service. Thank you!

Billie Mcnabb

17 de dic. de 2015

After purchasing and paying for a part that I had Cutter order, I made an appt. for installation when it came in. Found out that Cutter parts department had given it to another customer after waiting 2 hours (at home). Advise Liz of my disappointment and she spoke to her manager and made it right. I did not have to pay for the installation of the part after it was reordered. I really appreciate the effort and the good customer service after this happened.Billie L. McNabb

Lynda Suesue

15 de dic. de 2015

Good experience. Attentive sales person. Nothing else to write.

Verna Landford-bright

15 de dic. de 2015

My Fiesta was scheduled and services was wonderful with transportation, great customer service with care and concerns. One flaw was that my front passenger door was not able to open from the inside. All locks and latches was supposed to have been replaced, will need to return to have it fixed.Taking another day off from work needs to be done. Although this is set back during this holiday season staff has been very pleasant and helpful.

Napoleon Arline

15 de dic. de 2015

Outstanding customer service. Very professional. Always ready to respond to all questions about my vehicle. I would recommend that if you are going to rotate tires on a vehicle though, you check to make sure that the balance if correct. That would have been my only concern. Knowing what I know, I would have had them to do it there in the shop. No complaints though, Noelle and the staff performed well. Thank you and happy holidays.

Dennis Pacht

15 de dic. de 2015

Great service. Everything went smoothly and on time. Thanks.

Judith Peterson/Ellie Otake

9 de dic. de 2015

We just purchased a 2016 Ford Fusion from Cutter Ford Aiea, HI, via salesperson, Bachan Khosa. He was very helpful, kind and thoughtful. Bachan even took it upon himself to drive the car out for us to view it before we made the purchase. Cutter Ford Aiea has been our service "home" ever since a 2003 Mustang was purchased. Kellie Walroth, Eric Cheigh and other staff members have treated us like "family" and have given us totally EXCELLENT service each time the car needed attention. They are THE BEST!!!

Joseph Orosco

9 de dic. de 2015

Ms Liz Fontes always has the demeanor of a happy and outstanding customer service, always willing to answer customer concerns. She needs a managers recognitions for being proactive and makes customer feel at home at Aiea Ford

Deanna D Boone

8 de dic. de 2015

They were awesome! Brought my car in to check the slow leak in my tire. They took it in first thing in the morning.

Bj Miralles

8 de dic. de 2015

Anytime I have problems with my Ford Escape Kellie Walroth has always been awesome in taking care of my vehicle and keeping me updated on the service. Kellie Walroth goes above and beyond in helping her customers. My first encounter with Kellie I brought my vehicle in after hours as she was on her way out and without any hesitation she opened the service office back up to check my vehicle in. I have since only dealt with Kellie and she always provides excellent service.

Robert Main

7 de dic. de 2015

Simple six-month service and check up. Got in and out faster than the oil change shops. Nice to see the customer waiting area is getting renovated after more than 40 years. Can't wait to see it when I go back to have my serviced in 6 months.

Joseph Page

7 de dic. de 2015

Highly professional team (especially Kellie Sue Walroth & Bachan Khosa) who consistently practice and provide superb customer service. (NOTE: Facilities normally great but undergoing extensive upgrade.)

Reginald F Fung

7 de dic. de 2015

brought my MIEV in for scheduled checkup-also had two service recalls and replacement of rear seat due to warped frame. We were not sure if it all could be done in one day but Kelly kept checking with the tech and they kept me updated on the progress of the work after the shuttle took me home. Shuttle driver was very friendly had excellent knowledge of the traffic and road conditions so we arrived home quickly.very impressed with customer service department (Kelly) since my first appointment did not go well -after three hours -they told me I needed to return because the computer did not hook up correctly and the second time that I scheduled - they called me to change dates because tech was not going to be available

Kristie Pelekai

5 de dic. de 2015

Staff was extremely helpful and accommodating. They tried extra hard to get us the price we wanted to pay and though it wasn't as low as we wanted (darn those taxes and fees! XoP), they did come close! ^.^

Kaala Nobriga

3 de dic. de 2015

Thank you for being helpful and patient with me in making my choice to test drive and decide upon my trade in.

Henry Mariano

2 de dic. de 2015

The staff are helpful, nice and accommodating. They have an excellent customer service.keep it up.

George Lindsey

1 de dic. de 2015

F150 XLT. Best service ever from salesman Pat Belmonte, sales manager Guy Takamiya and finance manager Ernie Sanchez. Pat went to great lengths to make sure we got the right truck. Guy made me aware of all options and deals available on the different models, he was very patient with us. Ernie was thorough and patient with us.Mahalo Cutter Ford Aiea. Awesome service!

Dennis Vigue

1 de dic. de 2015

Pros are the service writer was knowledgeable and helpful. My truck was ready when they said it would be. Con would be the renovation the dealership is going through

Timothy Boswell

1 de dic. de 2015

My Explorer was overheating. I had to call AAA for a tow to Cutter Ford. When I arrived my service rep, Kellie Walroth, gave me a hug, set me up with a rental car, then called me later that evening to explain what the problem was. That was late on a Friday afternoon. I had the car back by Tuesday with no problems and no hassle. If I buy another Ford it will be due to the Service Department and most importantly, Kellie.

Susan Govier

1 de dic. de 2015

regular 6 month service for Mustang-assume well done--staff efficient and especially appreciate the personal service of Liz Fontes

Justin Roldan

1 de dic. de 2015

I purchased a 2014 edge. Love the vehicle, great gas mileage and our sales person was great. Brought it in for its first service. They told me it'll take about hour hour half. With in around 45-1 hour it was done and I was on my way.

Catherine Alviar

30 de nov. de 2015

I never have any problems coming there. My experience is like I'm at a friendly well managed place. I really enjoy taking my car there. Thanks for your help!! Two thumbs up!!

David Cabodol

30 de nov. de 2015

MY CAR WAS DONE IN A VERY WELL AND TIMLEY ORDERWAS GREETED VERY NICELY AND FRIENDLY

Gary Bowles

28 de nov. de 2015

Dino provided service far beyond my expectation. Workmanship was excellent. Couldn't be happier.

Hector Cruz

27 de nov. de 2015

Had a great experience, service was great but suggest to provide a clean vehicle back to the customer.

Marilyn Bevins

26 de nov. de 2015

Everything went well. Only planned an oil change but was asked if I wanted to do the tramsmission recall service. That was great as I don't have to make a separate appointment for that. Took the shuttle home and back. Evrything was fast and convenient. Only the on site construction made it hard to walk around. Mahalo

Gilberta Limasa

26 de nov. de 2015

Grateful service was done well and completely without any unforeseen problems.

Charles Karsters

26 de nov. de 2015

Great service and thoroughly explanation by my service person. Thanks.

Charles Jefferis

26 de nov. de 2015

Quick easy and professional. Thank you guys for everything that you have done for our family!

Michael Johnson

26 de nov. de 2015

I ordered and purchased a 2012 Mitsubishi Outlander Sport. I purchased the bumper to bumper warranty.The purchase, service and staff were very helpful, informative and great overall customer service.

Brian Watarai

26 de nov. de 2015

I usually wait for the completion of the service. Since I chose an earlier appointment time, the service was completed in less than expected time. Hopefully when the facility remodeling is completed, it will be more comfortable.

Scott Stielow

26 de nov. de 2015

I purchased the 2015 F150 XLT with the Box Side steps, Link box cargo System and Stowable Loading Ramps.Survice was very good, and helpful. The Staff was very Professional in approach and the buying processs.Buying and loan process, was very Quickly processed in highly effective manner. Special shout out to Sales consultant Patrick Belmonte who was involved in all steps of the process of the sale, and answered all questions. Only short term problem was the construction going on during the sale process, but not the fault of Cutter Ford in Aiea. It has to be complete to up grade the Facilities.

Michael Templeman

26 de nov. de 2015

I had a great experience and look forward to dealing with them again

Christian Osborn

25 de nov. de 2015

2016 Ford Mustang. Outstanding service as always. Thrid car ive purchased from Cutter Ford. Best staff and service on the island thanks to Mario.

From Maui

24 de nov. de 2015

Escape Titanium Process took longer than necessary because of surprises along the way (request that we fly over from Maui to Oahu to sign papers, last minute requirement that payment be in the form of a cashier's check).But things all got worked out in the end, and we are pleased with our car. We appreciate how responsive Mr. Ah You was when we expressed our frustration, and Sean did what he could to move the process along for us. Overall, we are glad that we purchased the vehicle from Cutter Ford and would recommend other people from Maui to consider working with the dealership.

Lena G. Viliamu

17 de nov. de 2015

Kelli ALWAYS does a great job This time, when I went to check on my car, it was sitting outside. I was ready earlier but no one told Kelli. I probably waited 30min. longer than necessary!

Terence Young

17 de nov. de 2015

The annual maintenance of my 2013 Ford Escape was completed in a timely manner. I'm satisfied. I would suggest providing a better customer seating/waiting area while renovating the interior showroom.

Andrew Clark Sobrepena

13 de nov. de 2015

It was a great experience as a whole considering it was my first car that I bought at a dealership! will recommend to others.

Ronald Kurasaki

13 de nov. de 2015

We are leasing a C-max electric car. We brought it in for servicing and thought it would take about an hour and a half but we were contacted to pick it up within 45 minutes. That was terrific.

Morimasa Abe

13 de nov. de 2015

I requested a repair to Honolulu ford before.They were no good.I have to visit over many times for one repair.and no reminder.

David Shirai

13 de nov. de 2015

Completely Satisfied! Performed all maintenance services to standard. Great communication throughout leaving me updated and informed. Quick turn around with no problems. Outstanding performance...

Harold Tyler

12 de nov. de 2015

I've been very satisfied with the service that I received from the time we purchased our car until our first 7500 mile check up. Very friendly representatives.

Benjamin Davis

12 de nov. de 2015

I was in for oil change only this time. Will come back for repairs later on.

Laura Kodlick

11 de nov. de 2015

Service was very good. I liked how the service manager (didn't get his name) was aware that I was waiting quite awhile for my car and talked to Veronica and expedited my appointment. Veronica was very personable and helpful. All in all a very pleasant experience . Cons: bathroom and shuttle service .

Judy Suarez

11 de nov. de 2015

Service was wonderful. Kelly always meets the needs of her customers, she works so hard to please the customer. I will continue to use cutter Ford for my auto service needs.

Richard Cadacio

10 de nov. de 2015

Staff very courteous and helpful. Called to into inform of progress and concerns which needed to be addressed. Completed as promised.

Thomson Sivongxay

9 de nov. de 2015

Thank you Dino for the smooth process. Always helpful and pays attention to current situation.

James Dunn

7 de nov. de 2015

Every accommodation was made to have us made comfortable during your renovations that involves portable toilets and roadway constructions that involve traffic. Shuttle service is a plus a definite must have.

Anna

6 de nov. de 2015

The best place to go for service/maintenance. All the staff are so helpful.

Rebecca Neudorf

4 de nov. de 2015

Good service. The service representative was very helpfull, kept me informed at all times.

Blossom Bell-kukonu

4 de nov. de 2015

I own a 2013 Ford Fiesta. The service was good and the staff was very friendly! They provided me with good service. Thank you Aiea Cutter Ford I am very grateful!

Melia Mizuguchi

4 de nov. de 2015

Got our tire fixed. The fixed it the same day the only thing is that I waited there from 8 in the morning till 12p for the new tire

Jacklyn Maher

3 de nov. de 2015

the staff at Cutter was amazingly helpful. I was reccomended to go here with my friend, and i am extraordinarily greatful that i did because when i left i had a wonderful new car and a great experience. I had never, up until this point, purchased a car from a dealership, and i am greatful for the sales staff that they made my first dealership experience a wonderful one.

Ronnee Stewart

3 de nov. de 2015

I just purchased an F150. I looked at the lot and chose a few that I liked. The best part was that I did not need to teeter-totter with the numbers. Sean worked it out and there was barely a wait! I was completely satisfied with Joe A. and the staff that took care of me not just on the day I purchased my truck, but when I came back to pick it up with a new bed liner installed. Mahalo! Great customer service! I didn't spend my whole day at the dealership...A few hours later, I drove my brand new F-150 home! WUIHA!

Michael Garrett

2 de nov. de 2015

Liz was great, the vehicle was repaired quicker than she had told me so I was very happy.

Patrick Dixon

31 de oct. de 2015

I just bought the 2013 Ford Fusion. I think if you have an EV car on the lot that is should be charged. I just got an EV and when we test drove the car the EV battery was dead, and when I returned if for service I was told one day ended up being more and that is when they charged it slightly for me (without me asking...). That told me someone was looking out for me. Christian and Sean (in finance) where Great people to work with.

Katie

31 de oct. de 2015

Great service! Would return in the future for more car purchases!

Mario Perez

31 de oct. de 2015

The scheduled oil change service went well. Very helpful staff and cashier.

The Waller's

30 de oct. de 2015

When a customer comes in for service for their vehicle, their expecting someone behind the counter to be there to help them out with everything they need to stay on the road with their vehicle. That is exactly what I get when I roll into Cutter Ford Aiea 99% of the time. I rolled in for an oil change, something was noticed during the oil change that could cause further driving issues, I was shuttled to work, a call came in saying vehicle was ready for pick up, shuttle picked me and I was back with my F150. Noell has exceeded my families expectation in every way possible. Though there is that 1% needs for improvement, there is no improvement that I can recommend for Noell, it is for a couple of the other service advisors. Being able to communicate with customers is the greatest trait that Noell has, and though I wish that trait can be shared with everyone there, Noell has perfected it and does not let anyone stand in her way of taking care of her customers.Thanks Noell for being there for my family to ensure the highest level of customer service.

Wayne Kaaihue

29 de oct. de 2015

Brought in my 2012 Mustang GT for repaint of the hood due to bubbling. Took about 4 days. Happy about the turnaround time, but the inside of the hood has some white residue along the edges which I have not attempted to clean yet, not sure what it is. Also, received the car in very dirty condition. I did not bring the car in like that, but it looked like it was driven through mud. There is some renovation work going on at the dealership, but I would think they should be professional about how they deliver the car back to the customer. My car was not detailed when I brought it in, but it definitely was not dirty like how I received it. Overall, very disappointed in the service and hope things will be better next time, or perhaps I will look for another dealership to do business with.

Robert Hatchett

28 de oct. de 2015

Everyone was very professional and my service was great. My Ford F150 Sport was treated with care just like I knew it would. However, I do have a request. Would you be able to send me a copy of my service agreement so I can track the services that will be done on my Ford F150? I tend to miss a lot of the expiration dates on other things, but I don't want to mess up on my service contract for my Ford F150. MahaloRobert Hatchett

Ellis Jackson

27 de oct. de 2015

This service experience was stress free and completed as promised. Thanks to all.

Dovena Carvalho

27 de oct. de 2015

2015 F150Customer Service was AWESOME!!Staff here was great due to my needs & wants.Mahalo for everything!!

Ray Ildefonso

27 de oct. de 2015

The manager, Liz Fontes, was very prompt upon my check-in for an oil change and diagnostic repair of a leaking battery. She was very professional and went over the job description with me. Upon completion, she immediately called me and answered all of my questions. She should be commended for her friendliness, professionalism, and overall positive attitude.

Careeta-jenee Williams

27 de oct. de 2015

It was extremely important to them that I got what I wanted, they wanted me to leave happy and made me feel comfortable during the process.

Lawrence Rock

27 de oct. de 2015

I purchased my seventh vehicle from Cutter last night.the whole deal took 3 hours from test drive to delivery. It was fantastic. My salesman Mario manager James and finance guy Mark were outstanding. I will do another deal with them soon.SincerelyLawrence A Rock

Catherine Payne

27 de oct. de 2015

The appointment was made promptly and my car was taken care of quickly and returned by the time promised. Everyone was courteous and helpful.

Augustine Agas

26 de oct. de 2015

Service writer Noell Bylaardt has been my service writer for sometime now. Noell is very courteous, professional & understanding of my working schedule & goes out of her way to accommodate me when I request for services on my 2010 F-150. I am in law enforcement, a K-9 officer for the local county & require my vehicle 24/7! Noell understands that & tries very hard to get my truck up & running ASAP! Noell is an asset to your company!The most previous appointment required the assistance of her manager, Joanie Ishii. The truck's tailgate hinge came apart & with both Noell & Joanie's help, they were able to arrive at a conclusion was was very satisfactory!Noell & Joanie, thanks once again!Mahalo,Augustine Agas Jr.

Jeffery Ted Quenga

25 de oct. de 2015

I own a 2013 Ford Flex. And since I've first purchased it, service has been absolutely remarkable! Every single time I show up for anything, I get nothing but, politeness, respect, professionalism, and some of that Cutter Ford hospitality...it's great! Again, Noell Nylarrdt and Joseph Manguba are always on top of their game. Noell does her thing and gets me squared away ASAP and of course Joseph starts making his rounds (like a physician) checking out the showroom and like clockwork, BOOM! Joseph comes over, says Hello, shakes my hand, and ask how's everything doing...you got to love that! Service, service, service! That's what it's all about. They both make sure that not only was my buying experience pleasant, but that I continue receive great service so that I continue to have a great experience whenever I'm there for service. I can't wait to get to get a new Ford Explorer Sport or Platinum! Maybe even a Fusion! Thank you Cutter Ford!

Justin Apa

22 de oct. de 2015

We traded in our 2013 Ford Flex and ended our current lease which was with Honolulu Ford for a new 2015 Ford Flex. We worked with Obren V. We couldn't ask for a better salesperson. He was professional, attentive and patient with us. We would recommend Cutter Ford to our friends and family.

Samuel Zawistowski

22 de oct. de 2015

The repairs that were causing me problems were fixed very fast. The part had to come from the mainland and the process was very considering all the logistics.

Edward Seeman

21 de oct. de 2015

It did take a little longer than originally expected but Noelle and the service department kept me updated on the process. I would rather have the car fixed right the first time than have to bring it back in for service because something was overlooked to get the car finished. I appreciate the team taking care of my vehicle. Thanks!!!!

Gilberta Limasa

21 de oct. de 2015

Am grateful the service was on time, quick and complete. My car is operating efficiently and the wait was pleasant with coffee, newspapers, television, comfortable chairs, and air conditioner set perfectly. All employees that helped me that morning were pleasant and efficient.Mahalo.

Christopher Esquivel

21 de oct. de 2015

Mustang 2016. Service was excellent and helpful. The dealer who helped me was helpful and knowledgeable about the vehicle I was there to buy.

James Kim

17 de oct. de 2015

Great customer service with a great deal on my lease.

Ashley Kaono

14 de oct. de 2015

Kellie Sue Walroth was very pleasant and extremely helpful - Thank you Kellie!

Ross Desoto

13 de oct. de 2015

I'm leasing a Ford Escape. I came into the dealership and told them the price range I wanted to be at and Chris and Joe worked with me to get me a great deal. The whole team was friendly and knowledgeable. I would definitely recommend them to someone else. I rated the facilities low because they are under construction. I'm sure once it is complete they will be too notch like the rest of the business.

Jerlyn Gabaon

13 de oct. de 2015

Anthony, Zach, Romel, and Patrick were great with helping me trade in my vehicle for the Flex. I highly appreciate all thier time and help. I will definitely refer family and friends to come there! Best car dealership service EVER!

Valerie Fukuda

12 de oct. de 2015

I had problems trying to schedule appt. I tried to do on line through the service reminder email and it wouldn't go through, so I tried to call. It was very busy, and calls put on hold for next available person. Waited 5 minutes and hung up. Finally went through Cutterford.com and secured appt. That was fast. Got confirmation of appt within minutes. Funny thing, I got confirmation for same time from two different people. Was very happy with service my car got. Currently improvements are being made at dealership so thats why I gave a 3 for facility. I'm sure after the improvements are completed, it would be a 5.

Robert Bergen

10 de oct. de 2015

I got the works plan done on my car and a recommended electronics system update recall. The customer service is always great, and the service is always fast and completed as promised.

Alfonso Acosta

9 de oct. de 2015

Excellent customer service, completed my service when promised.

Dalton Mills

7 de oct. de 2015

Outstanding customer service experience. Especially Pat Bellmonte and Anthony in the finance department.

Dennis Mateo

7 de oct. de 2015

Great customer service! However, this is the second time that I reported that the TPMS warning light always comes on every 15-17 miles. I reported this on my 1st and 2nd oil change but didn't repair.

Kathy Kaleleiki

7 de oct. de 2015

After receiving a recall information letter on my Ford Focus,I made an appointment with Aiea CutterFord.Upon arrival while doing a visual inspection a battery leak was noticed and shown to me, also the 100 point inspection showed a clutch issue that could become a real problem, and a dirty filter. I was happy to buy a new battery and filter being spared any future problems,and now waiting for the clutch part to come in. I am very pleased with the the preventive care given. Everything for the recall was completed that day.I know I'm paying less for the work done at Cutter Ford than going too the mechanics I've been to in the past. Thank you

Cindy Yoshida

7 de oct. de 2015

Service advisor Kellie was great to work with. I felt comfortable with her and she kept me informed as to what was going on.

Cheyenne Delgadillo

6 de oct. de 2015

After service center hours, the service department realized they never followed up with me after their initial check of my car. They made it a point to call me, and even set me up with a rental until my parts came in! Thank you guys for going above and beyond!

Christopher Decosin

5 de oct. de 2015

As usual, Kellie Wallroth's customer service was beyond expectations! We didn't have an appointment for Ford's recall on our 2012 Focus. We walked in looking for a 2nd used car, in the interim, we went to service dept. asking if we could schedule an appt. and Kellie was able to fit us in, plus she advised us that 1 had 1 oil change service under our extended warranty coverage. Awesome!

Kyle Palmer

1 de oct. de 2015

We purchased our 2014 Ford Escape on Monday, September 28th. We were referred to Bichon Khosa by a close family friend, and could not be happier with his service. He explicitly expressed genuine concern for the wants and needs of our family by encouraging us to highly consider a Certified Pre-Owned vehicle. He made sure to put us in the car that would meet all our needs for the present and future-- i.e., finding a car that could accommodate any additions to our family. He also made it a point to also show us cars that we may have not thought to consider. Bichon was extremely knowledgeable and very familiar with every single car he showed us, and pointed out specific, key features of the vehicle during our test drive. Before we drove off the lot, Bichon had the car washed, detailed and even had the gas tank filled up. Unfortunately, there was something wrong with the ac, so we had to bring the car back the next day. Bichon didn't want us to have to sit and wait around for hours-- plus, he wanted the shop to make sure that the car was 100%-- so he put us in a rental until the next day, free of charge. The whole experience was simply phenomenal. Everything from the walk through to the test drive to the conversation with the financing officer. We really felt taken care of. Mahalo nui for your great service!

Steve Maui

29 de sep. de 2015

The staff was very flexible because I didn't have an appointment to start with, but they were able to fit me in the same day.

Earl Root jr

28 de sep. de 2015

I purchased my F-150 SVT Raptor, May 2010, and has been serviced by Cutter Aiea. All support members and staff were very professional, in all aspects of service. Aloha to all.

Geracio Amores

26 de sep. de 2015

I purchased the 2015 Mitsubishi Outlander. The service was good and staff was very helpful t helping me purchase my car.... :):):):)

Karen Odonnell

26 de sep. de 2015

I take a short movie 80 to 90 min to watch or work on the computer as my car gets serviced. This time a movie they asked the movie at drop off and called repair done as credits rolled so we joked they looked up the runtime. very delightful staff. I'm still waiting on recall parts on my fusion thought they would be in but not as of yet and will call. They are working on the facility so things are not easy to get around as Im handy capped but they are trying to make one comfortable while you wait. Love my Cutter Crew.

Allen Fahrni

24 de sep. de 2015

Kellei, has been handling my Flex since I bought it back in 2009. She is the best. She keeps me informed. Explanins what is wrong and how they are going to fix it. My only complaint is your online scheduling. I went online set an appointment. Showed up and they said I was not in the system. Kellei stepped in and go me a new date for the next week.

T. Deguzman

23 de sep. de 2015

It was our first time getting our car serviced and I can't say thank you enough for the fast accommodation, understanding and excellent services that the staffs at Cutter Ford Aiea has provided. They did what they could to get the job done and in much lesser time than expected.

Madeline Kekipi

22 de sep. de 2015

Scheduling for routine service maintennance was speedy and efficient.

Gary Bowles

21 de sep. de 2015

The service department (Dino) went way beyond the normal to give us unbelievable service. Cutter Ford is definitely our car dealer of choice. We plan to purchase a car in early 2016. It would take something pretty extreme to get us to go elsewhere.

Rico Perez

21 de sep. de 2015

Excellent service from Wilbur. Looking forward to more services.

Ralph Kaneshiro

21 de sep. de 2015

Your service person was very upbeat and helpful in answering my questions. Your shuttle service, as always, very prompt and courteous.

Kendric Scott

21 de sep. de 2015

The Service was awesome, most pleased with my selection that even with the new inventory available I was able to find the perfect vehicle to fit my personality, family size, and budget. Most pleaseed with Chris and Anthony for there professional assistance and care.

Lu Ann Mahiki Lankford

21 de sep. de 2015

NOel did a great job, sorry I wasn't able to use my ford reward dollars since expiring in Feb. however, was offered a 10% discount by her manager, never saw it reflected on my invoice?? Shuttle driver gary was very helpful courteous, and friendly all the drive to the dealer. Mahalo

Monte Mccomber

20 de sep. de 2015

Communicating by email was very helpful. I also appreciated the email reminder.

M K

20 de sep. de 2015

Staff was very helpful and patient in helping us to find what we wanted.

Stephen Jacobs

16 de sep. de 2015

I have and will continue to be a loyal service customer. While routine service (oil change, tire rotation, etc) may be cheaper elsewhere, the extra inspection and care provided by Ford mechanics and service techs keeps me coming back; and I trust Ford's commitment to identifying true service/repair requirements.

Janice Dinken

11 de sep. de 2015

Staff was great but it took way too long. Over 7 hours.

Aaron Betourney

9 de sep. de 2015

I got a brand new 2015 f150 with every in it staff was awesome

Jeramae Abaloyan

9 de sep. de 2015

The staff was very friendly and helpful! It only took a few hours to get my car fixed. They gave me a ride home and picked me up from my house with their shuttle. It was very convenient.

Dan Tyson

8 de sep. de 2015

Service was timely and people were very helpful and courteous throughout my experience. Especially the driver who provided me transportation to my home and the next day pick up was excellent. The facility being under construction was a detractor but I'm sure when completed, it will all become very pleasant.

Robert Burt

8 de sep. de 2015

Customer Service representatives were outstanding and very helpful. However, the lack of 2015 vehicle parts was not very satisfactory. Repairs were done as soon as parts were received.

Henry Richmond

8 de sep. de 2015

Obren gets a 10/10 for helpfulness and friendship. Financial guy 8/0--need to stop pushing all those warranties. Car (2012 Focus Sedan, Ford warranty) is great.Note: Still waiting for our owners manual which was missing from the glove box.Thanks to everyone out there in Aiea!HSR

Mandee Featheran

7 de sep. de 2015

I'm surprised we left in the vehicle we wanted with our credit score! Big Mahalo to cutter Ford for making it all possible!

Joseph Marshall

7 de sep. de 2015

The service was excellent. Kelly is always nice and keeps us informed. They pick us up after the work is finisher. 5 stars

Michael Glidden

7 de sep. de 2015

Routine servicing setup via online scheduling. Recalls were addressed, safety check added on, and regular interval maintenance done quickly for decent price.

Christopher Jacob

5 de sep. de 2015

I bought a 2014 Flex... Took it in for my 6 month maintenance... I purchased the maintenance plan with the vehicle. The process of dropping off and picking up was quick and easy. Friendly staff and great service. Thank you

Tyron Robinson

5 de sep. de 2015

I'm happy with the quality and service provided by cutter ford.

Christopher Jay

2 de sep. de 2015

2004 Ford Explorer 4.0L V6Service was excellent. They did exactly what I wanted them to check/service. The staff/service advisor was extremely helpful. I was told exactly what I needed to hear without the run arounds. Overall, EXCELLENT!!!

Brian Watarai

1 de sep. de 2015

My Extended Warranty will expire Jan 2016. Kelli will be getting some data & cost for additional continuing coverage by Dec 2015.

George Kaeo

1 de sep. de 2015

Maintenance service was smooth and fast. Big up to Eric and his team. Building under renovation.

Jackie A Fuertes

31 de ago. de 2015

The service department took care of all of my issues and concerns. Kelly was outstanding. Great Service!

Amy P.

31 de ago. de 2015

All the staff at Cutter Ford were super responsive, helpful and professional during our experience buying a used Ford Escape. We would definitely buy from them again!

Karen Waiamau

31 de ago. de 2015

Service was fast, communication was excellent and vehicle was fixed right the first time.

Mr. Jimeno

31 de ago. de 2015

My vehicle is a 2008 Ford Edge and purchased it on July 7, 2008. I call my Ford Edge, Rhino and it just made 7 years and about 94,000 miles. I drive it everyday and depend on my vehicle to be in tip top shape. I follow every routine scheduled maintenance and every once in a while something will break or malfunction and will have to take it in. This last week was no exception, I had a total break failure and was totally stressed out not only from the failure but because I needed it fixed right away to get back to work. Without hesitation, I contacted your on-line service and was quickly directed to Cutter Ford Aiea. The representative called me and right away and scheduled an appointment. On the line was a very familiar voice and recognized her right away. Noell Bylaardt, is my number one customer service sales representative and has been there for me and my edge at every step of the way throughout all these years. She personally takes care of my Ford Edge and always puts me at ease with her professionalism, knowledge and extreme customer service. Everytime I have to bring in Rhino, she meets and exceeds our expectations. I brought in my Ford Edge the night before and by early afternoon she called me and said my car has been repaired and ready for pick up. She definetly walks the talk and lives the values and guiding principles of Ford!

Loretta Allen

29 de ago. de 2015

I loved the shuttle service, I got dropped off at the mall so I got to do some shopping while waiting. Only problem was they usually have 2 shuttles but one was running parts errands so only one shuttle, so I had to wait much longer than it took for my car to be done with service. So maybe they need to be better prepared with parts when scheduling service or have more cars for parts pick up and not use the people shuttles for that, as said by my driver.

Ronald Carter

28 de ago. de 2015

Went in to buy a car. I knew what I wanted and Patrick Belmonte didn't hassle me. He got to work and sold me the car I wanted and at the price I was looking for. No pressure and the the finance guy explained ever detail. I must say this is my third car from Cutter Ford and will buy from them again. The facility is under construction and a little noisy but the service was Great!

Elaine Mays

27 de ago. de 2015

This is the first visit that did not take up most of my day. It is hard to get time to get these things done when you work 2 jobs and have very little time off. Can't wait to see the completed remodel.

Karla Voss

27 de ago. de 2015

A fast, helpful experience getting our vehicle serviced---thank you!

Ida Ventura-morales

25 de ago. de 2015

service was fast. good people, very knowledgable and informative.

Robert Main

25 de ago. de 2015

Kelly and the gang were great at addressing the recalls. Gary the shuttle driver was very personable got to and from the dealership safely. My wife would like to suggest having a detail service available when her car goes in for any type of service. Although I didn't get to spend much time in the waiting area, it is a bit underwhelming, and not too inviting. Could do with a face lift and personality.Mahalo for the great service.

Vanessa Quenga

25 de ago. de 2015

Noell Nylarrdt at Cutter Ford is very professional and has an outstanding customer service skill set! She's a wonderful person and an amazing service agent! And there's Joseph Manguba in Sales. While waiting around and whenever he see's me, he always makes an effort to stop and say hello, to see if everything is going well, have I been assisted already, and would I like cup of coffee. Because of these two professionals, rest assured I will continue to patronize Cutter Ford and be sure to spread the word. Thank you Cutter Ford!

Ramon Oyadomari

18 de ago. de 2015

Ford 2012 Explorer ......Service...Excellent ...fix the problem...Staff excellent...very helpful and followups..

Donald Brown

17 de ago. de 2015

With Service Advisor Kellie Sue Walroth managing the service/repairs to my 1999 Ford Ranger, I am always more than satisfied with the results. Kellie is always cheerful, friendly and very knowledgeable regarding my vehicles needs. But all of your personnel in the Repairs section deserve praise, too. I find all to display professionalism and are a pleasure to work with. For me, also, your Shuttle Driver Randy is one of the best. Don Brown

Jeremie Horton

17 de ago. de 2015

Brought in my 2004 Ford Mustang for servicing. Dino was extremely helpful and friendly. He kept me informed of the status along the way. Excellent customer service!!! A++++

A & S McLean

4 de ago. de 2015

We very much appreciated the way everyone treated us. I had been to one other dealership and walked away in 15min. We were greeted promptly and professionally. Our salesman Joe Aquino was exceptional as was Sean.Thank You

James

2 de ago. de 2015

I went in looking to purchase a 2013 CPO Ford Edge. I looked at the vehicle, took it for a spin, and bought it the same day. The process went smoothly and the sales staff were courteous and never pushy. They gave me exactly what I wanted for my trade in. I had an enjoyable buying experience.

Sapphire

31 de jul. de 2015

Great serivce. Knew what I needed and we got to the point. Great place and people.

HybridHero

31 de jul. de 2015

I was there with my wife and kid, and we were looking around for a new car and a better deal than our old vehicle. The salesman Tom was patient with us, and was very sweet to our baby boy. He offered us drinks, and showed us better ways to get our stroller into the building. He also drove us to the roof where the new cas were and helped us find an affordable vehicle that fit our budget. No bullying and no harassing. He was humble kind and professional. One of the main reasons we even bought a vehicle that day. And he stayed til late at night when we finally finished the deal. Thanks again Tom!

Lloyd D

16 de jul. de 2015

Upon arrival, my wife and I was greeted by Mr. Patrick Belmonte. He was very friendly and assisted us in finding what we were looking for. There were a lot of choices to consider and eventually decided on the final purchase made. Mr. Belmonte made this visit to Aiea Cutter Ford one of the most pleasant considering other past dealership experiences.

Maylynn Poueu

15 de jul. de 2015

Mr. Bill was very nice and amendable. We were completely satisfied with his customer service. He was able to find a car we wanted and answered all our questions with confidence.

HARRY G ABASIAL

15 de jul. de 2015

Throughout my life, this was my best experience in purchasing my 2015 Ford F-150.

Joseph K. Maunupau Jr

7 de jul. de 2015

Your sales person and staff were excellent .in taking care of our needs. We went in for a good used car and we found it.

marge Kalama

6 de jul. de 2015

It was a long process going back & forth, but Lee was very patient & on top of the long day I had two grandsons with me & Lee took them to the vending machine & treated them with some goodies to keep them calm. The personal attention he gave me is the very reason I returned to trade in my Fiesta. Also your agent that takes care of the financing-Ernie (I think) is very personable & tries to find the best financing to meet our budget. Thank you to both these me!!

A. Cummings

24 de jun. de 2015

Got to work with James Clark and Christian. Amazing customer service!

T.Allen

20 de jun. de 2015

For the first time , I was never pressured into a deal on buying a car . Cutter ford was the best buying experience I have ever had at a dealership. My sales rep " charley " was not only professional but treated us like family . 1 of My biggest concerns was the body damage that the truck already had , but they've assured me they would take of it at a later date . they knew how concerned I was about it , they even walked the vehicle with me noting all damages down on a work order. It made me feel confident about there word . Ive had a bad experience on a similar situation before and took the sales rep for his word little did I know he was telling me anything I wanted to hear just sell me the vehicle . Cutter ford Aiea is "HIGHLY " recommend . Thanks guys

luis

18 de jun. de 2015

the guys were super respectful, they took time to explain me all the options, and they give me the best deal out of all .

Linda Y

3 de may. de 2015

Excitingly exceeds our expectations in both of our new car and buying experience. Definitely recommend buying from here.

Summer Wakinekona

19 de abr. de 2015

I went to Ford Aiea and they where great. I worked with Dominique. He was awesome he didn't make me feel pressured to purchase anything and he allowed me to totally look at trucks that I was interested in. He let me know all the different features that were available for my truck he even went the extra mile to volunteer to polish my truck. Totally would recommend Ford Aiea to anyone looking g for great service, an awesome experience and friendly help.

Paul

17 de abr. de 2015

All of my concerns were addresed and I'm completely satisfied.

Sofai Solomona

3 de abr. de 2015

My experience in purchasing my Ford F150 with Cutter Ford was EXCELLENT. Would like to recognize your Sales Rep Mr. Lee for such a positive attitude and going out of his way to find a vehicle that is affordable and meets my requirements for a truck. I am currently a Customer Experience Manager with our Telecommunication company dba Bluesky Communications and I am impressed with your Sales Rep (Mr. Lee). I only have one complaint about your Retail Store and your Service Department that was not very helpful when I walked in to find a "side runner steps" for my truck. I would think they would sell it to me with a discount since I purchased my truck with check/cash and it is still within 30 days. Retails reps didn't even try to help and same as the service counter for at least a good discount for installation. Immediately the answer was NO discounts when I asked instead they should provide me with some kind of payment options. Therefore, left the Retail and service counter very unhappy. Thank you for allowing me to share my experience with your company.

Fred Asuncion

3 de abr. de 2015

All around great service from sales to service dept, even the shuttle driver

Elena G.

27 de mar. de 2015

Yesterday my husband and I purchased a 2014 Ford Escape Titanium. Our sales consultant was Bachan Khosa aka the "Cute Indian Guy" haha! He did an AMAZING job in helping us find exactly what would work perfectly for our needs and best suit our growing family. He was able to work out a great deal for paying off what we still owed on our trade-in and keep our future payments right where we wanted to be. This is our second vehicle we have purchased from Cutter Ford of Aiea and will definitely be back. We highly recommend Bachan to anyone in the market looking for a new vehicle. He was personable, helpful and informative, not at all pushy, remembered our names, and gave us plenty of space to look at different vehicles on our own as well. He is great! Best of luck to you all. :)

Mary Gomes

13 de mar. de 2015

Darrell was great. I especially liked that he set everything up for me (I am a senior!) so I could drive off in my new car and feel that I didn't have to do anything. Sean was great, too. And so was the finance person (can't remember his name). I felt very comfortable with my first (and last) new car buying experience.

Adam C.

12 de mar. de 2015

Picked up a 2014 Outlander and was happy with how fast the process went. Great rebates on the car made the deal that much sweeter. Was able to negotiate a few extras and use my pre-approved loan all within a few hours of arriving. Staff were all very polite and professional and made sure I was taken care of thought the process.

Alton Mamiya

12 de mar. de 2015

The sales person Charley and finance manager Anthony went far and beyond to make my experience at Cutter Ford awesome. They made my family feel comfortable while we waited in the show room to finish the paper work. I would recommend Charley and Anthony to anyone when they visit Cutter Ford.

Jon M

27 de feb. de 2015

Went to many different dealerships, all which never took us seriously. Walked into Ford just to check out and test drive one of the cars. Charley was extremely helpful and we ended up driving off with 2 cars! I would recommend anyone looking for a new or used car to check them out, friendliest service on the island.

Charles

27 de feb. de 2015

Cutter ford was an amazing experience. Charley and the rest of the crew took such good care of use that we returned the day after and purchased a second car.

Andy

17 de feb. de 2015

Had a terrible experience there last week. Was looking for a new Mitsubishi, but the dealer not only did not offer a fair price, but also was not willing to negotiate a trade-in. So if you hope to get something for your trade in, don't bother - they don't care!

Yvette

4 de feb. de 2015

Happy we were able to text info to get ball rolling faster

Erik

14 de ene. de 2015

Customer service was great our sales man MR. Bachan was very helpful and willing to work with us. Would recommend to others

Kahea and Chris

6 de ene. de 2015

I had a wonderful time for buying my first vehicle. Ari who was my sales person was excellent and so determined to get my family and i into our new vehicle. Love Honolulu Ford Waipahu and Pearl City.

NewLeafOwner

22 de dic. de 2014

We made an appointment to see a specific car (Ford Focus Electric) -- when we arrived at the dealership, the salesman wasn't there (admitedly we were 10 minutes early for our appt) and the person there went to check on his arrival at first. Then, when he came back saying that the salesperson (Tee) wasn't there and didn't have his notes with him, and asked which car we were interested in, we told him the Ford Focus Electric. He got a strange look on his face (half smile, half smirk) and said he would check on this. 5 minutes later, he came back outside and said that he (personally, one gathered) had sold the last electric car the previous day and they had no more of them. We were upset and asked why we weren't called about this to cancel the appt -- no answer, no apology. We left. Note that (for Honolulu), this dealership was quite a drive for us from our home and this was quite inconvenient. Don't trust these guys. Later that day we bought a Nissan Leaf, and Ford is no longer on our horizon for purchase...

Josh

9 de dic. de 2014

My wife and I were in the market for a sedan. Having purchased an Explorer from Cutter ford recently we decided to return. Once again their customer service was exceptional and even the manager was involved in our sale. He was more than helpful finding us exactly what we wanted and getting it to a price point we could manage. Our sales rep Bashan listened to what we wanted, found it, and worked with the manager to make the process as painless as possible. If you're in the market for a new car, stop by Cutter Ford and see what they can do for you!P.S. They got a 4 on facilities because they are under construction. It had little effect on the sale and the areas open to the public were clean and serviceable!

GK

7 de dic. de 2014

Everything went very well except for one hitch with finding the key to one of the vehicles we finally bought. It all worked out and the sales consultants (Bachan, Charley and Chris), sales representative (Sean), and financing (Ernie) were very helpful, accommodating, and went above and beyond to make us happy. They even helped us get the second vehicle home once the purchase was finalized. I highly recommend this dealership and particularly the employees mentioned.

Chadwick and Anethra

28 de nov. de 2014

Our experience with Bachan has been great we're happy with our new flex. Bachan provided us with excellent service and we will definitely recommend Bachan to others. Thanks Bachan hope we can someday bring you some mango.

Mainstreet

20 de nov. de 2014

Pat, Dom, Anthony, Barry, and Sean truly took care of their parts making sure we were comfortable, informed about our purchase, gave us the best deal they could, and found a great loan rate to be able to pick up the vehicle we wanted.

Paul S

16 de nov. de 2014

I didn't feel pressured at all by Bachan. Very patient and polite all the way thru the whole whole transaction. It was a great experience with him. I will refer him to my friends.

Joey Ramos

14 de nov. de 2014

These guys were friendly, knowledgable and didn't come off pushy. Bachan Khosa made me feel comfortable and confident In the F-150 I bought. Ernie Salazar was courteous and made the whole process smooth. Thank you

Marilyn Cabatic

11 de nov. de 2014

I would like to thank the following for the excellent customer service and being friendly and informative: Kellie Walroth, Bachan Khosa, Sean Rodrigues, Anthony Guevara Kellie for always being there for repairs to my Windstar and introducing me to Bachan Khosa. Bachan for finding me a brand new car witnin my price range. Sean for assisting Bachan with his knowledge. Anthony for making financing so easy and within my price range. Thanks to all of you for making it easy for me to buy a brand new car. Aiea Cutter Ford has the best customer service!

Chip

10 de nov. de 2014

This was the best vehicle buying experience I've ever had. From the first internet email to the final shake of my salesman's hand before driving off, everyone and every interaction was positive and pleasant. Obren was my internet contact, Joe the sales manager, Ernie with the paperwork, and of course the super salesman Bashan made the entire process a memorable experience. I will definitely give them any future business.

FordFan

4 de nov. de 2014

I went to the dealership blind. I was met by a gentleman named Joe Aquino. Joe was very easy going and had so much patience! I gave Joe what I can afford and he showed me various cars within my limit. He was easy to talk to and has sense of humor. It made the buying process peaceful that I forgot how long I had been there. I was able to walk out with the car I like!

mpssgt

1 de nov. de 2014

Charley was my salesman. He was very friendly and had outstanding customer service skills. The dealership also helped me with my trade in. I will definitely recommend Charley to my friends.

TJrhoades

31 de oct. de 2014

Bought a Ford Explorer Sport Trac at Cutter Ford 12 years ago and needed to buy a replacement. Did my homework and when I met Bachan Khosa we worked to find the truck I could walk away with. His service was nothing short of outstanding and the entire sale process including financing far exceeded my expectations. I consider the Cutter Ford team as a fine professional organization and highly reccommended as a trusted car dealer.

KSO

24 de oct. de 2014

Pat, Christian, Mark and Sean were all involved with helping us purchase our new Ford Escape. They were extremely accomodating and courteous. Pat went through all of the different programs and incentives with us and worked to give us something that fit nour needs. Christian, salesman, and Sean, his manager, made sure that we were comfortable and attended to us very well. Mark, finance manager, explained the all details and paperwork involved and made the process quick and efficient. They made us feel at ease and really came through with a package that was right for us. Just got our car today and couldn't be happier. Thanks to the great sales staff there at Cutter Ford. We would, without hesitation, highly recommend them!

Bryce

14 de oct. de 2014

I purchased a 2014 Mustang GT premium with track pack and shaker pro. When I walked in I told Chris exactly what I wanted and said I was willing to do without some things but my ideal car is GT premium 6 speed with track pack and louvers. And he brought me straight to the one I ended up getting. He showed me a total of 5 cars, but the great salesman he is knew exactly what I wanted and showed me that car first. I was upside down on my trade in but that didn't stop Chris from busting is rear to get me the car I wanted. Thanks again Chris!

Waller's

13 de oct. de 2014

When i look over the past 8 years of buying vehicles at Cutter Ford Aiea, i would have to give them a 5 out of 5 on every category. Mario was a sales manager for our last 3 vehicles and has done great with follow up phone calls to ensure we bought the right car, if we needed service issues addressed or anything else we needed. He came through once again with my new 2014 Ruby Metallic Red F150 XLT. On the service side, i would like to say a much mahalo to Noelle who has great attitude when it comes to great customer service. He friendly smile continues to have my family come back there instead of going anywhere else for any service.... Thank you Cutter Ford, once a friend, always a part of the family. The Wallers.

George Kaeo

8 de oct. de 2014

Excellent customer service family beginning with Chris Destura and finishing with Anthony Guevara. Would definitely recommend my friends or family to see Chris at Cutter Ford Aiea. Keep up the good work guys. Mahalo!

Kamaile in her Mirage!

2 de oct. de 2014

From start to finish wow! I looked on the internet, received a phone call the next day from Gyrmand. We set up an appointment for the next day. Bachan Khosa greeted me with a big smile, had the car I was interested in waiting for a test drive, 2014 Mitsubishi Mirage. He also showed me all other available cars I might be interested in. We took it out on the freeway, I was impressed by this little sub-compact that gets 47 miles on freeway (I am actually getting 51). Highly recommend Bachan if you are looking for a car. He passed me on to Joe, assistant sales manager explaining the process and answering any questions I had. Then it was on to the Anthony the finance person. Very knowledgeable in the whole finance process plus options for extra coverage. Very pleased with these three gentlemen that helped me purchase my new "Baby Car"!!! Bachan actually came over to my house to pick up the title for my trade-in. The reason I gave only a 4 star on facilities is because they are under construction in expanding the dealership.

andicat

29 de sep. de 2014

I recently was in a hit and run accident that helped me make the final decision to purchase a new car now. I worked with Bachan Khosa who was professional, courteous, thorough and accommodating throughout the process. I drove off with my brand new 2014 Ford Focus with a singing heart! Thank you Bachan and Cutter Ford, for being above all expectations on purchasing my new car.

Baxter pittman

22 de sep. de 2014

Mr. Bergado, was really helpful while I was trying to decide and purchase a new vehicle.

Kau'i K

2 de sep. de 2014

The guys at Cutter Ford Aiea were outstanding!!! Ernie really went out of his way to help my fiance and I find a nice, affordable, and fuel efficient car. I drive each day an average of 95miles a day and was looking for something that was more fuel efficient. I was spending anywhere from $600-750/mo just on gas alone with my 4Runner. Ernie went through different options with us and even went as far as finding all the possible rebates that we qualify for to help us with our cost. Needless to say we were able to get $5000 in rebates, and take advantage of the 0% financing for 72 months!!! What's even more exciting is that because we bought a electric/hybrid car, we also qualify to take advantage of the $4007 tax rebate at the end of the year! Ernie walked us through all these great benefits was able to help us find exactly what we needed. We bought the Ford C-Max. Gurbachan was another gentleman who helped us on the support piece of the sale. Once we were ready for the purchase, he walked us through each step of paperwork, online tutorials, and most importantly the "how to use an electric car" piece. He didn't just give us the keys and said "ok, you're ready to go!" He took the time togo over with us how to work the car and all the great technological gadgets in the car. Overall, our experience at Cutter Ford Aiea was the best experience I've had at any car dealership. If you are looking to buy a car, especially an electric car, go check out Ernie, Gurbachan, and the guys at Cutter Ford Aiea!!!

Arch & Cza

16 de ago. de 2014

I recently purchased a 2015 Ford Explorer XLT at cutter ford. It was really an excellent experienced from start until the end of buying process. Sales consultant Mario Aguilar is so wiling to help us. His not only looking for sales but his main purpose is to help customer. Actually this is my third time doing business with him. I referred him to one of my friend and my friend also have an excellent experienced. I thought dealership will ripped you off but not cutter ford. So I recommend this dealership to everybody who wants to buy a vehicle.

Maddy

6 de ago. de 2014

Moving to Hawaii from the mainland has its fair share of hardships; having reliable transportation being one of them. The service I received from Cutter Ford made transitioning to the island a breeze. I able to contact two salesmen directly at all times (even with the 6 hour time difference we were facing while I was still on the mainland). Both were more than willing to answer all of the questions I had about buying, registering, and driving my new car around Kauai. They were patient and kind, and, most importantly, got me a great car at a good price in a timely manner- even had it delivered to my island! Highly recommend this dealership!

Island Ventilation Cleaning

4 de ago. de 2014

Excellent Sales Representative and staff. Process was very professional and concise.

New Ford owner

2 de ago. de 2014

Looking for a great deal with none of the salesman fake drama, this is the place! Great service and strong sense of integrity from the salesman to the finance guy. I would and strongly recommend anyone looking for a new Ford to go here first. Dominique Taylor treated us like we were "ohuna" or family and didn't feel any kind of pressure or pushy sales tricks. Overall awesome and experience and happy with my new car.

GavinH

23 de jul. de 2014

I just purchased a F150 FX4. The buying experience was fantastic. My salesperson Darrell was awesome, he was really laid back and did not pressure me to buy anything, instead he listened to my needs and showed me the different trucks available. The sales manager Sean was great, he helped me reserve the truck i needed until i could sell my old vehicle, he went out of his way to accommodate me in my situation. The finance manager explained to me all of the available extended warranties and service plans and the pro's and cons of each, i ended up buying most of them!! This was a really positive buying experience, I definitely will buy another vehicle from these guys. The service was professional but laid back, and there was no high pressure to buy like at other dealerships.

Ford Escape owner

18 de jul. de 2014

Liz Fontes was quick to communicate with me. She took notes and looked into history of repairs to SUV and communicated with me on every step of the process of making repairs. When returning to pick up vehicle, processing took a minute and I was on my way. I was impressed by the efficiency, courtesy, and immediate access to history of vehicle with quick decisions made on how to proceed.

Jess

11 de jul. de 2014

I recently bought my first car...Outlander Sport SE. Tony and Kevin assisted me in the process. It was a very smooth transaction. They were very helpful. Didn't have any regrets going to Cutter Ford Aiea.

Pistol Pete

11 de jul. de 2014

The salesman was extremely helpful with getting my wife and I a great deal on a lease. Everyone in the facility was friendly, helpful and full of knowledge.

David David

16 de jun. de 2014

We bough a 2014 F150 Ford for our 16 year old son. We are very happy with the truck! The service was amazing, thank you to everyone at Ford for all your help.

Marcus baker

13 de jun. de 2014

Chris did a wonderful job helping us find something to fit our family. Being as my wife and I had never bought a car together and it was our first new car, he made me feel very at ease and comfortable with the whole process. I would recommend them to anyone and Chris especially. He is the man and will tell you how it is right down the middle. Great salesman and will bend over backwards to make sure you drive out of there happy. Thanks again!

Samuel A. Makua

6 de jun. de 2014

Bachan Khosa's excellent sales performance really understates the magnificence of his efforts. The day began with Repair Service calling me about my car's brake lining parts discontinuance, unavailability, and costly repair, if the fabricated fix was used. I decided to "hold the repair" and have the best salesperson call me. Bachan was recommended (apparently your employees know he's the best too). He called and we agreed to meet 10 AM the next day to discuss a black Ford Flex as my choice of interest. The next day when my wife and I arrived, Bachan greeted us with a black Ford Flex parked near the sales office. We immediately reviewed the car's options, sticker price, and road handling capabilities. The same day we bought the car and drove it off the lot. In summary, Bachan offers CHOICES and not sales pressure; a NOW effort and not later; a warm FAMILY connection and not aloofness. Truly a remarkable sales performance.

Ford Cutter Aiea

24 de may. de 2014

Bachan Khosa was very helpful with our buying a new car. He got us in a brand new Ford Fiesto 2014, and we love it! We've had bad experience with all cars we have had in the past, but this guy is DEFINETLY the go to guy to get a car! I would recommend, in fact I would STRONGLY and HIGHLY recommend you go to this guy. He finds what you are looking for, whether by color or size. He found the perfect car for my wife and I and we couldn't be more happier. It's a wonderful feeling having a new car when you've been driving in a hoopty for so long. Thanks again Bachan Khosa! You have made us the happiest couple ever!

F-150 Guy

6 de may. de 2014

I went in for an oil change and came out with a newer truck than I already had. I had a 2013 F-150 STX ext cab and was wanting to upgrade to a 4x4 four door but didn't think much about it. Salesman Mario started talking to me and was very nice and helped me pick out the truck that I truly wanted. I left with a 2014 XLT 4x4 F-150 and am very proud of it! Great customer service, no complaints! The salesman even got me lunch while I was waiting on the paperwork! Super nice and courteous. I definitely recommend Cutter Ford.

Christopher Jay

16 de abr. de 2014

My second vehicle from this location goes to show facility is clean, service was great, employees are friendly and knowledgable, my sales person "Gawnie" was very knowledgable, very patient and very friendly the whole time, and answered all my questions. He showed me the different models of the flex I was interested in and broke it down to better choose what features came with what model and price range. He and his manager looked into discounts which was excellent and very helpful. Anthony the financial person was also as knowledgeable, patient, friendly, and also very funny. That being said made it easy to choose the right coverage and payments. Overall, Gawnie and his associates made it worth car shopping at their location again.

Raymond's

14 de abr. de 2014

We actually started out looking at a different brand SUV but decided to stop in. Daymos (our sales guy) helped us decide on an Egde and it has everything and more we wanted. We got a great deal and ended up with a better trim/edition than we originally thought we'd be able to afford.

Kathy

20 de mar. de 2014

Archie Hernandez and the rest of the team made the experience very pleasant and virtually stress free. The process was fast and I wasn't pressured into something I didn't want. I will recommend them to everyone! Mahalo!

ejf

9 de mar. de 2014

I did my research, knew what I wanted and called ahead and had three different Ford 150 trucks brought to the front of the dealership. Obren met me in the lot and explained the differences between the trucks. I chose a one of the trucks. Aukai did the paperwork and arranged for it to be shipped to the Big Island. I wrote a check and all was complete. Both of these gentlemen were efficient, courteous and sincere. I shall recommend others to Cutter Ford of looking for a truck as well.

Clifford Villanueva

4 de mar. de 2014

The facility is clean and has many vehicles in stock on the lot. Eddie, Cutter Ford/Mitsubishi car salesman, was very helpful in finding the right vehicle for my family. His manager Tony work with us to find the vehicle we are looking for with the price I desire to pay. Finally Anthony the financial consultant ensure we receive every applicable rebate and discount. The end result was we brought home a brand new 2014 Ford XLT with chrome package on the fair-market value advertise by Kelly Blue Book plus walk away with a six year maintenance and warranty. I do not have to worry about maintenance or any issues with the new vehicle because it is covered until it is paid-off. Awesome experience! A must visit dealership...

Jerome T. Hagen

28 de feb. de 2014

The experience was the best I have had when buying a car from a dealer. Your sales personnel and treasurer were friendly, professional and most helpful. There was no pressure to buy the vehicle. I will be pleased to recommend your service to my friends. J. Hagen

Michelle

19 de feb. de 2014

We like to thank Kevin for his outstanding attitude and patience with us. We were able to get a new car and couldn't be so thankful and happier with our Mitsubishi Outlander. Mahalo

Tim & LeighJean

13 de feb. de 2014

Three weeks ago, I bought a wonderful Ford Fusion Energi (Hybrid/EV). Truthfully, this is my second time dealing with Cutter. Almost exactly a year ago, my wife and I also leased a 2013 Ford Focus Electric. Both times I have had extreme courtesy from a fantastic Sales member now Sales Manager, Mr. Sean Rodriques. On our first lease and first time looking at an electric car, Sean was exceptional in his knowledge of the product, his representation during the purchase, and after the sale. He sent a few notes to us checking up on the car and how we like it if it was OK or not. I was certainly impressed. Needless to say, the time came that I needed to replace my truck. So, I called Sean. He quickly set up an appointment for me and I went in with my wife to drive a fusion product. He knew what I was looking for and had a sample ready to go for me to drive. No wasted time. In the process I also met Mr. Darrell Cox - a sales member who took me out in the Fusion. A fusion owner himself, he was very knowledgable especially about the EV variant which I was interested in - so I was dually impressed with the vehicle. I ended up coming back the very next day to purchase. In the process, I obtained an extremely fair deal. Darrell certainly worked hard for my business and got it. I have bought many cars in my life and I have to say that Cutter Ford with Sean and Darrell at the helm with my sales certainly left me with a good feeling that not only do I have a fantastic product, but I have a team which will back the product up in the longer ownership phase. I am typically not a fan of writing evaluations, but I truly believe Cutter is a trustworthy business serving this area with an exceptional family of tream members. Sean and Darrell are awesome. Thanks guys for a great car!

Tim

7 de feb. de 2014

ALOHA, Ari, and Tony both did a good job. I have bought and sold many vehicles in my day and this was by far my most positive experience. Tony had great follow through on some all weather mats, and a jack that was missing. So far, so good. Keep up the good work. Only feedback- Tell your salesmen to smile, even those not working with the guest.....Goes a long way, not so menacing. ALOHA> Tim

shar&shel

7 de feb. de 2014

My husband and I had an Exceptional & Outstanding service at Cutter Ford. We just wanted to test drive a Flex and was not planning to buy. That all changed when we were greeted by your Sales Person Eddie. He was wonderful. He really took good care of us from the time we arrived, till we signed for our new car! Even though he was done for the day hours earlier he was there till we drove off the lot. To me that was going "Over and Beyond" exceptional service. We were also assisted by Tony the Assistant Sales Manager to get our paper work process started. Great and friendly guy which he honored the internet price for us that we saw. Mark was our Finance Person. I didn't feel rushed. He took the time to talk story a little getting to know us on a personal level in between doing our paperwork. He explained everything to us about GAP for our car, feeling no pressure to purchase, but felt like he was looking out on our best interest. All three of them were the SENSATIONAL and Kudos to them! Please cascade that to them also for us.

Richard

1 de feb. de 2014

It was a rainy day when I arrived in Aiea, but Daymos Botelho took me out to their Waipahu lot where I was introduced to a 2013 White Ford Fusion. He gave me a good explanation about features of the car, and I drove it back in to Aiea. The car handled well and he told me a little more about their servicing operations. I have to say I had already been "sold" on the car before going to Cutter Ford Aiea because of my experience with one with a mainland car rental, but Daymos did an excellent job without being high pressure about it. He led me through the reams of paperwork and all the signatures, explaining what they were about. Even paying for the car was "almost" painless. I'd recommend this dealership for anyone looking to buy a new or previously-used car if everyone treats a customer as Daymos did me.

Robert Tyoo

31 de ene. de 2014

I recently purchased not one, but two new vehicles with Cutter Ford and overall I have purchased three new vehicles through Cutter. Each time I have been impressed with the service and the staff that made each purchase smooth. Casey Puccio did an OUTSTANDING job from beginning to end and was a joy to work with. If anyone is considering purchasing a new Ford I would highly recommend Cutter Ford and Casey to you.

Explorer Sport / Fiesta fan.

30 de ene. de 2014

Just purchased my second car from Cutter Ford. After buying my first car I had to go back when it came time to buy a car for my daughter. The entire experience went perfect. No pressure sales. Awesome customer service. Bachan Khosa is an excellent salesman with tons of knowlege on all of the features that I looked at. He was patient and never rushed me and my family as we made our decision. Lee Aulaumea and James Clark were extremely helpful in finishing up my purchase and getting all of the paperwork done quick and easy. I never felt any pressure from any of the employees at Cutter and all were very helpful and friendly. Thank you to Cutter for hiring such friendly and patient employees who take pride in the their work!

disinchanted

26 de ene. de 2014

vehicles are really high in cost and i'm not to sure if the quality is there.

Tony

24 de ene. de 2014

Had my 2013 Mustang serviced on 1/23/2014 and I was very pleased with my service advisor Noell, processing my service visit. In and out without any hassles and without any undue delays. I was impressed.

The Peters

24 de ene. de 2014

Excellent Service. I'd like to acknowledge and appreciate your employee Kellie Sue Walroth who works in Cutter Ford Service Department for her Professionalism Service dealing with customers coming in to have their car serviced. Whenever our 2012 Ford Escape needed service, without hesitation, she is always quick to help us. Checking our car in, she noticed that our safety check was expired. I was very thankful that she brought that to our attention. Although we brought our car into service lunch time, she had someone drive us to NEX while our car was being serviced. While waiting there, she called us with some alarming news that our breaks was very low and needed to be repaired and if it was okay to leave it overnight to complete the service. We were okay with her decision. She then had the shuttle driver take us home and picked us up the very next day. I don't remember the drivers name. We also got our safety check renewed. I'd like to say Kellie Sue Walroth have a pleasing and loving personality. Whenever we come there, we always look for her to service us because we know that our vehicle will be well taken care of. We are very pleased with her service. I have no complaints. Her smile is so contagious. I would give her ***** 5 stars-Excellent Service.I hope and pray that Cutter Ford will reward Kellie for her outstanding personality and her exceptional service. We're proud owners of Ford vehicles. No Ka Oi !

Louise

21 de ene. de 2014

All of staff were very friendly and helpful. I wanted to get the C-Max and I got one 12-31-13. It came with all the features I wanted...plus a bit more. I absolutely...LOVE THIS CAR!!! Rumel T. Mejia went out of his way to get me the best deal. He was awesome! He also made me feel like we had been friends for years. He was so nice and helpful. Also, he was very knowledgeable of the C-Max. He explained everything on the car and set up my phone to the car! Mark Merrithew is the fastest finance manager. Even with all the papers you have to sign...it went by pretty quickly. I decided to lease instead of buy but I have the option to buy when the lease is up. Well, I can tell you that this car is a keeper! Everyone should get a hybrid!...and get it from CUTTER FORD AIEA!!! Oh, I'm sorry if I wrote this review a bit late. Also, a shout out to Joseph Manguba who helped in the process. I didn't get their names but the guys in the parts department are cool, friendly dudes, too!!

Newfocusfan

23 de dic. de 2013

I recently just bought a new Focus at Cutter Ford and everyone there was so nice. The process went very smooth. Walter was very nice and very honest with me. It is nice to go there and know that they are not going to give you whole bunch of lies to get you stay or try to buy and not follow through. The Manger Lee was so nice too. He came with a more than fair offer and we talked like we have meet before. Everyone there was really nice in the process and even if I was waiting they always made sure I was comfortable or if I needed anything. It was a very welcoming place.

Macmeda

11 de dic. de 2013

Eddie Calvo is an excellent salesperson who helped me cut through all the unnecessary gamesmanship and get straight down to buying a car. We both got what we wanted and I am very happy with my car and the process. I trust Eddie and would highly recommend him. The only draw back for the whole process was the misrepresentation of car prices on their website to attract customers.

Adam

6 de dic. de 2013

I recently purchased a Fusion from Cutter ford. Salesman "Ari" was absolutely fantastic! He provided the best sales experience I have ever had buying a vehicle. Genuinely friendly, exceedingly thoughtful and conscientious, warm and welcoming, he made me feel like an old friend while maintaining unwavering respect. He greatly exceeded my expectations in every way. My case was somewhat unusual, and required more work on everyone's part to make the deal happen, but Ari, Tony and Anthony from Finance were fast, efficient, and took care of all the extra details with little extra work required on my part. The entire sales team treated me exactly how I wanted to be treated, and earned my trust with transparency, a no-pressure approach, and their encyclopedic knowledge of their cars and services. I enthusiastically recommend Cutter Ford to everyone I know who is looking for a vehicle. The Ford Lineup of vehicles is excellent, the quality is absolutely top-notch, and at Cutter they do everything to provide an ideal buying experience and getting you exactly the right vehicle for your needs.

Kelli

24 de nov. de 2013

I went to Cutter Ford Mitsubishi to buy a used vehicle and left absolutely thrilled with my vehicle choice and financing plan. Everyone treated me like family, particularly Patrick Belmonte, Sean Clark, and general manager Patrick Ah You. The vibe at the dealership was one of ohana, where as a customer I felt like part of the caring Cutter Ford family. Not only were they respectful of my time, but they showed me genuine hospitality and listened to my concerns about finding the perfect fit for me. This dealership family showed me outstanding service and is well-deserving of a 5/5 rating. The process went as smoothly as it could, and I left a happy, glowing customer with a new car. Thank you, Mr. Clark, Mr. Belmonte, and Mr. Ah You for a beautiful new car and a smooth purchasing process!

Damian Uzueta

12 de nov. de 2013

I've been going to see Sean for new vehicles since 2008. He has personally made my every car shopping experience the best I could hope for. This new lease experience was nothing less. Though Sean is an assistant manager, he went out if his way to help me. Anyone needs a new car, go to Cutter Ford in Aiea. A+++++!!

Dr. Joe Page

4 de sep. de 2013

If I could recommend one automobile salesperson in Hawaii, It would be Bachan Khosa at Cutter Ford in Aiea. After visiting numerous Oahu dealers and test-driving several cars, my wife and i decided on a 2014 Ford Escape. Bachan took the time and patience to ensure we found a vehicle which fit our particular needs. His energy and professionalism gave us the confidence to choose Cutter Ford over others. He bent over backwards to facilitate our desires and situation. If you are shopping for a new/used/leased vehicle, do yourself a favor and include Bachan in your search.

Josie Cox

12 de jun. de 2013

My husband and I went to Cutter Ford to purchase a vehicle and Doug Dudley was our sales representative. He was great he knew all the answers to any questions we had and if he didnt know the answers he would get us an answer. One of the managers Tony came in during our vehicle discussion and was really pushy and unprofessional. My husband and I was so frustrated that we were so close to walking out and not purchasing anything at all. I had to ask Tony to please leave the room after hearing him go back and forth with my husband about the vehicle WE purchasing and paying for. Tony treated us as if we couldnt afford the payment and was asking us to look at another vehicle that was less money.Mike came in and worked out the perfect deal for us that we were looking for and satisfied. Overall we were satisfied with the service here and were happy after Tony left he almost made Doug lose us as customers. We had great experiences with Doug Dudley, Mike and also Ernie these three men were amazing!!!!! We truly are happy and satisfied with our brand new vehicle!

Jon Mumper

28 de abr. de 2013

Exemplary service provided by Sales Rep Bachan Khosa and the Cutter Ford Aiea Team. Bachan immediately met us, listened, and guided us to the vehicle that not only met our needs but came with an affordable sales price. No pressure tactics. Great experience.

JP

11 de feb. de 2013

I would like to express my appreciation for the diligent efforts of Cutter Ford service writers Kellie Walroth and Jeff Huang. I had a list of items that were in need of repair on my 2009 Ford Flex. Although it required multiple trips to the dealership and a bit of exasperation on both sides of the equation, I can say that I am well pleased with the outcome. Cutter Ford did not give up despite my impatient and at times demanding personality. Kellie, Jeff, and Kale are to be commended for their professionalism and persistence. My first Ford product was a 1969 Mercury Montego and I have owned many Ford products since then. As an owner and Ford shareholder, I am proud of the way Cutter treats their customers and hope there is an internal mechanism to reward the outstanding behavior of these employees.

Bobby

28 de ene. de 2012

Parts Dept - Why does the parts department close at 4:30pm? Not helpful to people coming by Cutter Ford after work. Service Dept. - Re: the 2 or 3 transactions I have had with Jessie the cashier (I think), she always seems confused as to how to handle anything. If she's new on the job I understand. An Administrator in this dept whose name starts with an L - Lela or Lila, something like this - came to the rescue. Lela or Lila is sharp as a tack. Good employee.

Masako

4 de dic. de 2011

I recently ordered a car part for my 1966 Mustang through their parts department. Darren waited on me and was very efficient in ordering from the catalog that I brought with me. I received 10% discount and free shipping as I am a member of local Mustang club. I strongly recommend to go to the dealership for your car parts first if you belong to any car club. You would never know what kind of service and discount you might get.

Akasha

1 de dic. de 2011

I got my mustang serviced with Cutter Ford today and they were so nice. Jeff helped me in the service drive and checked in my car. He was very friendly and offered to give me a shuttle ride home all the way to Waianae. Nicole called me to tell me she would be my service advisor and then she called me throughout the day giving me status updates. They even picked me up and brought me back to Cutter Ford when my vehicle was done. When I came in to pick up my car Noell, Kellie and Nicole greated me with the same friendly smiles I saw in the morning and Joe actually got my car for me. Overall it was great and I will only be bringing my mustang there from now on.

Die Hard Surf Dude

1 de dic. de 2011

I have been going to different dealers and other shops for years looking for someplace that cares about more than my $$. I finally found a place to take my car when it needs service or repairs! Nicole and her gang took great care of me. They got my vehicle in and out for less $ than they quoted me & they did it with a smile! I would recommend them to anyone with a Ford!

Carrma

9 de nov. de 2011

A friend had an incident with ( cutter ford isuzu ) at aiea. They did an oil change, service was not great. The promise time of service was an hour and a half over due. Friend complained to service supervisor, another half and hour. Then the automobile were done. Friend went home check engine light went on. Called cutter ford isuzu to explains to service department. Were told that was ok they didn't reset the engine light because customer didn't request it and it's an extra charge for reset (check engine light) what a rip off!!! The next day friends automobile could not start. Got it towed to ford and was told engine froze due to no oil in the engine (not a drop). They gave my friends a hard time befor they fix it. Friends never go back...... I thought just a glitch in the service dept. Because I change my own oil and just bring it to service, when I don't have time or major maintainace. I did a simple oil change. Service was on time but I was told my oil filter cap is broken. I always check my engine every week to make sure all my fluids is full and caps are on tight. (By the way caps on fords have a safety click when it's already tight.) So how is it broken!!! I check it and looks like they drop it, oily didn't even bother cleaning it with a rag($1.49 a roll) or napkin(free when you eat lunch). They expected me to buy a new one from them. LOL. Long story short. Never going back to them for service.