Lucky Idialu

7 de sep. de 2016

All I can say is that am very happy with the entire process and am grateful to the sales representative Mr. Dodd for making my experience a lot different from other dealer. A big thank you to both sales and finance department.

Knight

27 de ago. de 2016

I bought a vehicle and it got totaled the following month... I came back to Virginia, she walked me thur the process I never had a situation like this, to my surprise she handle everything and within 30 days I left with a new upgraded Optima.. The experience was exceptional she's over the top with customer service... I refer everyone I know to her....

Lisa

22 de ago. de 2016

I have given this rating based on comparison. Went to a Nissan dealership and experienced a disadvantage of what professionalism details. Too many credit reading at one time, dishonestly about cost. I knew I should have went to the Kia dealership first because the Kia Sorento was what I wanted. One coming to the Kia dealership, we met Thomas. He was not overbearing, but honest and patient. My son and I test drove the sportage first and was pleasantly surprised about the room. Thomas knew my heart wanted the Sorento. So he showed be a basic Sorento and said "this was the only one, because most of his clients want more "bells and whistles" on their vehicle. We were still in the sportage and I said I don't feel complete about this car. Thomas said because you came for the Sorento, so drive it! I did and went home within 90 minutes later with the Sorento!!. I even left my house keys on the ring and he drove back at 11pm to give them to me. This is my 5th car and the first time I've bought a car from a different dealership. The first four was at the same dealership. That speaks volume!!

King

20 de ago. de 2016

Virginia is out of this world, just incredible .... this was the best car buying experience I had and I bought plenty of vehicles.. she is dynamite...

Dani

18 de ago. de 2016

This was my very first car and the experience was pleasant... Darcars was second dealership we visit and it was night and day compared to the other.... Virginia was a breath of fresh air, she made the process simple and quick.. I am and would recommend her to everyone... If you need a new car hassle free she is your person..

Cee 2016

16 de ago. de 2016

For this to have been my third car. This was a wonderful experience work with Virginia her was every caring and made sure you understood everystep of the process. I have and will always recommend her to others.

Brittany Powell

3 de ago. de 2016

My fiance and I went to DARCARS a few months ago. We were looking for a family car, as we are expecting our first child in September. Kwami was very helpful to us throughout the entire process. He listened to our needs and showed us several options before we came to our final decision. He was very informative and we left feeling completely comfortable and pleased with our new Ford Edge. Kwami was excellent and we would definitely work with him again!

Keisha Scott

1 de ago. de 2016

I purchased a vehicle from Darcar Ford in January 2015. A 2014 Ford Edge and I really liked my vehicle. I had been considering trading the Edge in for a newer model but I was very reluctant to do so. On July 19th, I decided to just drive to the dealership and see what my options were. Kwami met me at the door and took car of all of questions and concerns immediately. He asked me what I was looking for and even took me to look at the cars I had requested. Kwami suggested a 2016 Ford Explorer after helping me look at the suggestion I had chosen. I am so THANKFUL that he made this suggestion because I absolutely LOVE my 2016 Ruby Red Explorer. His patience and attention to detail was exactly what I needed. I requested to have my financing done by Mr. Chico and he immediately called him to make sure that I would be comfortable with my purchase. Mr. Chico assisted me with my previous purchase and he was as amazing on July 16th and he was in January 2015.

Sorrento77

25 de jul. de 2016

Went in for oil change at 930...at 1230 they couldnt locate my truck...i found it myself in back of the building ...never been serviced..sitting there a whole 3 hours just like me waited in the room to get serviced so i took my truck without oil change...oil change that jiffy lube finished in 15 mins.... Good job !!!DARCARS!!!!

Keycalinc

14 de jul. de 2016

Afrer several phone calls to 2 representatives & email requests, I have received no response to my request for pricing on a new car. It has been 3 days...very frustrating.

EddieG

11 de jul. de 2016

I've been buying vehicles for 40 years and purchasing my F350 from DARCARS Ford in Lanham has to be the best and most pleasant experience I've had. My sales rep, Russell Dodd, was very attentative to my needs and not pushy. I knew what I wanted when I walked in, Russell showed me the perfect truck and within an hour we shook hands on the deal.I was also impressed with the Sales Manager, Mr. Nicorescu, who helped close the deal.I've been telling all my friends and co-workers of my experience and highly recommend DARCARS Ford to anyone I know.

Tonnette Peters

7 de jul. de 2016

So I had the pleasure of working with Russell and Marcus. Let me tell you that this was a very long process lol. But, they were super nice, professional, and beyond helpful when it came to this process. The first time that I drove the Kia Soul, I knew automatically that I wanted that car. I was only shopping for a car because I was offered a new job and it is impossible to get around without a car. when I tell you that my car is PERFECT, it is perfect. They helped me get a great deal as a recent college graduate. Whenever I had a question I simply texted Russell who responded as soon as possible. He was just there as guidance every step of the way. Russell also put me in touch with Felix at Statefarm and I was able to get car insurance for under $200. I really don't spend much money on gas. I drove from MD to Chicago and I only had to refill my tank twice! I spend $19 on gas a week and my car drives smooth. I would highly recommend people going to DARCARS and dealing with Russell! Thanks Russell and Marcus.

Bernie53

5 de jul. de 2016

Mr. Booker T. Jefferson, Sales Consultant for Darcars Ford - Lanham Kia provided my wife and I with courteous and professional service in the purchase of our Kia Rio automobile. He had superior knowledge concerning all aspects of the automobile we were purchasing, his mannerism and salesmanship in explaining the features of the automobile was clear, concise and assuring that the automobile we were purchasing would clearly serve our transportation needs. It was an enjoyable experience to purchase a vehicle from Mr. Jefferson because it was like purchasing a car from a person that you knew was providing you with the best deal possible in purchasing our vehicle. One of the things that impressed us most that he DID NOT show the hard sale tactics of the typical old-time hard-sell of an automobile salesman. It was the knowledge of the car that he imparted to us that assured us that this particular car would totally satisfy our transportation needs and we would feel like we were riding in a Rolls-Royce. Again, let us express our appreciation for a job well-done in selling us the vehicle. The fact that we purchased the car from Mr. Jefferson is the best testimony to his exemplary salesmanship!!!

JustinCredible1

5 de jul. de 2016

Armen Tangyan was extremely helpful with helping me to acquire my car in order to drive for Uber. If driving for Uber to make some extra money interests anyone, I would highly suggest that you participate in Uber's leasing program (obviously, do your own due diligence before signing yourself to a 3-year lease). Armen's the man to help you!

Amadee4327

1 de jul. de 2016

Buying my car from darcars Ford was a pleasurable experience and I would definitely recommend it to my family and friends the sales associates were very helpful

CHIGUY

20 de jun. de 2016

The salesman, Thomas Whitehead, was professional and considerate and informative. The Manager, Constantine Nicorescu, made sure I got what worked for me and also had a friendly disposition. Marcus Roundtree was also very professional.

Dr. Simmons

20 de jun. de 2016

This will be the 3rd time I have purchased a vehicle from Darcars Ford. I have come to trust this location as a good place to purchase trucks. I actually referred my father here when he purchased his Ford Explorer. The individuals selected above made my visit worthwhile (no matter how extended or limited the interaction).

Michael Kurtz

17 de jun. de 2016

They worked hard to get the model and color I wanted. Virginia was very friendly and attentive. Andrew was a great guy. I would recommend them to anyone looking for a great car and service.

Bugjenni

12 de jun. de 2016

I had an immediate response by e-mailfrom Thomas Whitehead when I expressed an interest in buying a new car. He was courteous and helpful. He answered all my questions and helped me select a new car. He offered his services at any time. I enjoyed working with Thomas..

Aengram11

11 de jun. de 2016

My fiance & I had experienced very poor custom service at Mazda and try Dar cars & they did as promised and got is approved they are the best!

An9elblu3

6 de jun. de 2016

Today 6/6/16: My husband took our brand new Ford F-150 in for service after finding the roof leaking. He made an appointment and put all the information into the description and showed up on time. He pulled into the garage and sat in his truck waiting for one of the 3 service members watching to approach for 15 minutes. The service manager walked by a few times and just looked at him. Then he decided to go inside and see what was going on. The manager told someone to help him and the lady came out to his truck finally and asked why he was here. ?!? He went through the whole thing with her again and was told they would look into it an give him a call when they found out what was wrong. They didn't have the information from the appointment he made so he told them again what the problem was and they told him they'd call him to come get his vehicle. They didn't exactly fill him with confidence they knew what they were doing. Then they took him on their shuttle to get a courtesy car, to Enterprise so he could rent a car!!! ......We just had an update from the service Dept. They've had the car since 9am and it's 5pm now. They say since it's going to rain tonight they'll keep it and test it out. Have they heard of a water hose? What have they been doing all day? Hopefully it rains and they'll be able to test. Why would you say that? It doesn't inspire confidence in me. If it's not fixed (we've only had the car 5 days) I think our insurance company will need to get involved... USAA won't be happy with them. How difficult is it to be competitive (Lyndsey Ford's Service Dept. is so much better than these people have ever dreamed of being) at customer service in the Service Dept.? Our customer experience buying this $58,000 truck was fabulous and when they said the service was tied to Darcars Service Dept we didn't think it would be a problem. Hopefully we don't have to see them often. I'm extremely disappointed with the Darcars Ford Service Dept and it makes me re-think buying anything from them, if we have to use their Service Dept. It's such a shame to see one side of the house let the other side down so completely. Apparently according to some of the other employees this behavior is not unusual for the Service Dept.

dbennett25

31 de may. de 2016

The customer service at Darcars Ford was excellent and it could not have been any better for my first car buying experience. Virginia Senn was the saleswoman who sold me my new Ford Escape. She couldn't have made my experience any better. She broke down everything I needed know. She is very excellent at her job. The next car I get I already know where I'm going, Darcars Ford.

erica.ellis

24 de may. de 2016

My experience with Kia of Lanham was fantastic. I visited Kia of Lanham in an effort to test drive a Kia Optima. Upon my arrival at the dealer I was greeted by several staff before entering Mr. Kwami's office. Mr. Kwami was attentive to my needs and appeared confident that he could assist me with securing the vehicle that I wanted. Mr. Kwami was patient with me throughout this process as I visited the office on more than one occasion before making a final decision to purchase a vehicle at this location. Mr. Kwami as well as other staff at Kia of Lanham, Mr. Constantine and Mr. "Chico" made my and experience a joyful one along with my three children. Mr. Kwami was not preoccupied with making a sell as he appears genuinely concerned about customers and their needs. Mr. Kwami maintained contact with me after purchasing the vehicle as to ensure that I was satisfied. I truly appreciate my experience at Kia of Lanham and would definitely recommend others to visit this location when they are considering purchasing a vehicle. I actually live in close proximity to another Kia Dealer, however I opted to purchase a vehicle from the Kia of Lanham as I was pleased with the overall customer service I received throughout this process. I plan to visit this location for routine maintenance in order to visit with the aforementioned staff who provided AWESOME service.

Collin

16 de may. de 2016

Everyone treated me great - they couldn't have been more helpful - will consider this dealership in the future - internet price at the dealership the same

Odessa Casimiro

15 de may. de 2016

My salesman, Thomas and the Sales Manager were very accommodating to my needs, payment and vehicle specifications. They found a vehicle and had it delivered the next day, I could not be happier with my "new baby". I hope Ford will start advertising the C-Max as this is an outstanding vehicle, looks are deceiving from the inside it is roomy, handles great and we love it. My Husband is 6,2" all legs and he is comfortable in the C-Max. I'm planning a "girls weekend/road trip" in my C-Max, which I could not do my small Volvo S-40.I would recommend Thomas and this dealership!!!

Jc_2004

14 de may. de 2016

I'm all about service and from the time I sat down with Virginia it started. When I first arrived at the dealership I was a little nervous because of the wait. Then after going to the main desk requesting assistance was a bad start. I ask for help and was referred to someone else when the sales manger was just talking. Therefore that's when I had the opportunity to work with Virginia. Virginia, she wasn't just the nicest person I met during that time but a person with passion l, very detailed and Knownledgable. She gathered my information and LISTEN to the reason I came in. She understood my needs and wants but all of my explanations. As we spent time looking at three different trucks she shown patients and never had the attitude of not making it happen. At the end of the day I walked out with a new Kia truck and was completely satisfied. I informed her I been there for serval hours and trying to be in and out of when time to sign.Marcel was great as well he walked me through the process and all the different options that will cover the car and never felt "I had to do it". From the time I sat in the office until the end the service stayed at a high level and everyone was consisted.I will like to thank the team for all their assistance and "CID" (Consider it done) attitude. I'm all about making it happen and looking for great service as I'm in the industry myself. If you are looking for a car go to Ford (Kia) Lanham they will make you feel as you are the one and only that matters during that time and afterwards. The follow-up, service, communication and etc..... it's all there! Thanks again team! Warm Regards,K. Jefferson

malcolm maycole

9 de may. de 2016

I walked in looking for a Volkswagen Alhagi was promptly helped me and sold me the Volkswagen in about an hour. He made sure that all my concerns and needs where met and even worked with me with my very challenging credit. I got the car I wanted and car note I could afford. I usually don't trust Car salesmen but he made my buying experience worthwhile. I will only buy a car from Alhagi. He is an asset to your company and some worth awarding.

Dream Crushed

9 de may. de 2016

I felt ripped off. I was told by Andrew they had a sale on the Fusion but when I tested drove a Fusion SE and fell in love with it then they told me it was not the one on sale and they did not have any of the S that were on sale but when I left they called me back and showed me a couple of fusions online but somehow I ended up getting the Fusion S shipped in but paid more than sales price. I eventually paid the sales price of the SE instead of the S but was not given the S. I am too trusting and this is the wrong place to go to if you thing friendly people are trustworthy. My new car is okay but I feel like I was rippped off I should have been given the one I test drove That was on sale on line for even less than what I end up paying for the basic S

Selma Tinsley

7 de may. de 2016

I felt very comfortable with no pressure at all. I seen the vehicle online and there wasn't any hidden agenda's. The sales lady Virginia explained everything with so much enthusiasm I couldn't help but buy. I went to finance and Harroon was a gem. I would recommend them and this dealership to everyone. I love my Escape.

Morticia

6 de may. de 2016

I worked with Thomas whitehead for my purchase and he was the nicest guy. There were no tricks in the sale. I told him what I was looking for and the price I needed to stay within and he made it happen! I've been telling my friends and Co workers to see him if they are looking to buy a car. Marcus in finance was great also.

CandiT

6 de may. de 2016

I had a great experience. Thomas was very patient with me & had excellent customer service! I would recommend him to anyone. Thanks for continuing to follow up with my purchase.

Lisa

3 de may. de 2016

Everyone was friendly. Mr. Whitehead was very helpful. I just wish he would have told me about the milege on the car. Otherwise everything else was great.

Tishalee6

26 de abr. de 2016

I am beyond happy with my purchase, and even happier about how i was treated from the beginning to end of my deal. Senn & Marcus Roundtree went above & beyond service needs to make sure i was in a car that i loved. Constantin also assisted and let me know that he would not give up on me purchasing my car. I appreciate you all. I highly recommend anyone looking for a car to stop by and see Virginia. -Tisha Lee

Fusion fan

18 de abr. de 2016

We got a great deal on a beautiful car! Thomas Whitehead was patient, friendly and very knowledgeable about his products. He really helped us get oriented in the vehicle.Whole staff was very friendly.

sam browne

12 de abr. de 2016

Excellent sales experience from beginning to end! I contacted the dealership online and within minutes DARCARS responded. Thomas Whitehead was my sales representative. I appreciated his no pressure approach ( I usually buy from CARMAX and value this). I felt I got a good price since the F150s have been so popular. This is my first new ford and was seriously considering the Ram Lamarie diesel Crew and the Toyota Tundra Crew. They were not as nice as the F150 Lariat I purchased. I was also very pleased today to learn that the Ford F150 is the only truck that excelled on the US Government and Insurance Institute off-set frontal crash ratings. I can't wait for the diesel version of the Lariat. Keep up the good work DARCARS Ford!

CharlesJohn

2 de abr. de 2016

I CHARLES JOHN called a bout a couple of cars and was told they sold them but they still have the advertising ad up and they never returned my phone calls. They are Very dishonest BEWARE

Brian

14 de mar. de 2016

Great experience. Thomas Whitehead was my salesman. He informed me about class to learn more about car and services offered by dealership. Salesman was professional and offered additional assistance with operation of vehicle.

Jakewyn

25 de feb. de 2016

I purchased my first brand new car from Darcars about a week ago, and this weekend I discovered they drilled holes into the front bumper of my brand new car for a front plate that my home state, Pennsylvania doesn't require. When I asked for the a replacement bumper, they told me they do that for every car and thats how they do things. a habit doesn't make destroying a product right. It took me 6 hours to get in contact with them and they have treated me very rudely. I have filed a complaint with corporate and have a case number as well. This isn't how you treat a new first time customer.

Morticia

23 de feb. de 2016

This was the best and easiest experience I've had buying a car. Thomas whitehead was my sales rep. Very nice and professional. He got me into the exact car I wanted. He even delivered my car to me! I'm already recommending friends and co workers here. I can't speak highly enough about this location. The price couldn't be beat by anyone.

tam4791

5 de ene. de 2016

I recently purchased my first car here! My salesman, Thomas, along with the entire staff was extremely helpful. Everyone was open and honest about the car buying process, which is pretty rare to come across. They ended up working with me so that I was able to get the best deal. We were also there for a pretty long time (trying to figure out some kinks), and Thomas bought some food for myself and my mom!

nonny

3 de ene. de 2016

This is the first time I have bought a new car, and my first car buying experience. I think It is a good experience. It all started with Mr Thomas Whitehead. He was such a pleasant man , and he contributed to my purchasing my car. His words of encouragement and attitude was phenomenal

MsOptima2015

28 de dic. de 2015

Thomas Whitehead - I really appreciate your outstanding service and would like to thank you for helping me to purchase of my new 2015 KIA Optima! You did whatever you had to do get the deal done. I love my new Optima!!Chico - You are the best! I really appreciate all of your help with going above and beyond to get the finance part of the deal done! You did an outstanding job!Constantin - I really appreciated all that you had to do to get the job done for my new car! Outstanding job!!I really love my new Optima! Thank you all so so much! I will be recommending this dealership to others!!

gerrysbrowner

28 de dic. de 2015

Yes - I am excited and elated to give this review. First I would like to say Thomas Whitehead ( salesmen) deserves a raise!!! Not only did he makes the buying process smooth, but he went the second mile to make sure we were well informed, priced fairly, kept enlightened throughout the process. Mr. Whitehead exemplified exceptional salesmanship, customer service, and integrity. He patiently and diligently walked us through an 6 hour process. He worked tenaciously with the finance department to ensure we got the best deal. I would highly recommend DARCARS Ford and Thomas whitehead for Stellar Service!!We were extremely blessed to have such a patient, smart, clean-cut, hard-working salesman on our side!!!

Salty dog

21 de dic. de 2015

Our Sales person Thomas Whitehead and Manger Constantin went above and beyond to put my lease deal on a 2015 Optima together, thanks for the hard work.

Ms. Donna

10 de nov. de 2015

Our family over the last 10 years have purchased/ leased new cars from DARCARS and we have never been disappointed. I give top KUDO to Samuella Betts for providing me with excellent service while in September I shopped for my new 2016 FORD Escape....still loving the ride. Thank you Samuella, job well done! Donna Mcmath

coley legette 2015

10 de nov. de 2015

The sales person Samuella Betts was the best! My husband and I wanted 2015 ford explorer and she made it happen.i would definitely recommend this dealership to anyone

katriesh

26 de oct. de 2015

I have bought my last two cars from Daycare. I am pleased with service. However, Dancers Lanham desperately needs some renovations. Starting with that disgusting Women's bathroom.

Mapuka

23 de oct. de 2015

I really appreciate the time Kwame and Maurice took to help me through the purchase process. Kwame was amazing and stayed late to make sure I was satisfied with the car I was approved with. I recommend all to visit the Lanham location they have great customer service. Thanks to Haroon the financial rep for his hardwork as well

bmoney9899

21 de oct. de 2015

My salesman Thomas did an exceptional job, as well as the finance dept. I left the dealership not feeling like I was taken advantage of and happy with the overall service I received. They had the best prices for a Ford dealership within a 75 mile radius. I would gladly recommend them to someone else.

password1237

11 de oct. de 2015

Thomas was very knowledgeable and gave excellent customer service. I told him my goals and he and his team met them. I have referred someone already. I purchase a KIA not a ford as the survey says belowThank you

JZ

4 de oct. de 2015

When researching for my new vehicle I came across Darcars in Lanham and noticed they had several trucks with the specifications I was looking for. Russell Dodd of Darcars and I emailed back and forth several times before we finally got to go test drive.. Russell was very patient with my wife and I and showed us all the options I had pointed out to him in my online research. We drove several trucks, before finding EXACTLY the truck we've been looking for. Quite simply it was the most enjoyable buying experience I've had buying a new car. Thank you Russell, Chico, and Darcars for being so good to us all along the way.

123456

1 de oct. de 2015

I recently purchased a 2015 Kia Soul from DARCARS Ford Kia in Lanham. I was completely satisfied with the transaction experience. I was helped by Thomas Whitehead who was extremely knowledgeable and helpful before, during, and after the purchase. I would recommend the dealership and Thomas to anyone in the area that is shopping for a new car.

Mustang2015

9 de sep. de 2015

Awesome experience for my mustang purchased, Thomas whitehead is the guy you need to ask for if you ever shop for new FORD. Just love my car

F150 Fan

4 de sep. de 2015

All of the staff members were very helpful throughout the buying process. Would definitely recommend Thomas and DARCARS Lanham Ford to my friends and family.

Kyong

31 de ago. de 2015

I spend too long with sea person and when I get to finance person the price sales person gave it to me is different. The finance person said sales person didn't explained to me all the fact.

Jay

31 de ago. de 2015

It was a nice experience. Everyone was polite and competent. This is the second time I have bought a car here and would recommend Darcars to others.

College Purchase

29 de ago. de 2015

Thomas was wonderful, very friendly and took he time with us. The price was great. Purchase was fast. Thank you I will be back soon. Totally recommend him for a purchase. Thank you Thomas!

Teese

8 de ago. de 2015

I'd purchase a used car from them previously and came back to upgrade. The experience was one of courtesy, professionalism, patience and thoroughness. The service department offers the same!

cqueen806

15 de jul. de 2015

I bought a 2015 Escape Titanium from Samuella Betts. My car purchase experience was outstanding as Ms. Betts was professional and very attentive to my specific needs in terms of what I I wanted in a car. This was my second purchase from this dealership and I must say I am very pleased with my overall experience with DARCARS FORD. I will definitely encourage my family and friends to seek out DARCARS FORD and Samuella Betts about their car buying needs.

explorerbuyer

28 de jun. de 2015

My wife and I bought an Explorer from Ms. Sierra Whitehead, with some help from Marcus, yesterday and we were extremely happy with their service and professionalism. Sierra's candid and helpful attitude was a nice change from the disorganized and pushy sales staff from other dealerships that we visited earlier in the day. I was impressed with how friendly all the other dealership staff were as well; lots of friendly faces and conversation while waiting for paperwork etc.The pricing for the vehicle was fair and they negotiated without being overly aggressive or manipulative. The only constructive criticism I would offer is that they should make the details about rebates/cash back offers more clear on the website and it would be nice to know in advance that you can only get some of the rebates or 0% financing; not both (this is really a Ford Manufacturing rule). What impressed me most was the last part of the transaction when we had a slight miscommunication regarding the Sync feature. After all the paperwork was signed and we were about to drive off the lot we realized the base model we purchased didn't have Sync. When we went back inside to discuss wanting the feature, they apologized for any miscommunication and happily re-processed all the paperwork for a different vehicle that included the Sync feature. The team was concerned they did something wrong and moved quickly to get us back on the road with the right vehicle in no time. This was telling of their priorities; it was about the customer all the way! My wife and I will gladly return when we're ready to buy another vehicle.

SDR

27 de jun. de 2015

My car purchase (s) experience with Darcars Lanham has always been excellent. I have purchased five cars from the dealership and all purchases has been with Kwami Amegah. As a sales consultant he is very courteous, understands my need both from a product and a budget perspective. It was a pleasure dealing with Haroon Khalil - The finance Manager who made the entire documentation process very enjoyable. FIRST OF ITS KIND! in the box as they say!! Best of times for you Haroon! My special thanks to Andrew Schultz for taking care that everything went well as with the purchase(s).Best;Deep

4dealerrater26

25 de jun. de 2015

My husband and I was looking for a ford fusion with a good price tag. I was looking online when I came across one at your dealership. When we got there we were greeted and the process began we test drove for cars and narrow our search to the car we purchased. it had some minor problem that our salesman Idrissa Bah said that it would get taken care of. This is the second time purchaseing a car that was a breeze. Keep up the good work Idrissa and Darcars. Idrissa had excellent customer service skill and was not a fast talker my husband can't stand a fast talker. thanksThank You,

Derekw301

23 de jun. de 2015

My experience with Darcars was amazing! I've purchased 2 cars with them. Totaled my used 2013 Toyota Corolla and came back to get a New 2015 Kia Forte with only 5 miles and a better interest rate and rebates than I did with the Corolla ! Sierra and Thomas are a power team! the way they treat their customers are WONDERFUL i would recommend anybody who's looking to buy a new/used car to Darcars everybody was amazing from Sierra and Thomas to Jerris and everybody in finance ! I'll definitely be going back and telling all my family and friends to do also!

lindaskia!

23 de jun. de 2015

Thank you Darcars sales associate Sierra Whitehead for making my car buying experience as easy as 1-2-3. Your assistance in selecting a vehicle and demeanor during the processing were invaluable.

lbsturg

22 de jun. de 2015

Wow! First of all I did not think I would be able to get a new car. I never thought I could afford it but Sierra reassured me that anything was possible. She was very positive and showed a genuine interest in making sure that I was happy. She showed me the new technology in the car and even hooked up my bluetooth. I truly enjoyed my experience at Darcars and I will be back you can count on it.

soso

13 de jun. de 2015

fast easy save money The best experience u will ever have if your in Maryland buy your car from Darcars ford of lanham good job

Smiillee

11 de jun. de 2015

My experience at Darcars Ford was great. My salesman, Idrissa Went above and beyond to make us comfortable and satisfied. The manager Ali is awesome.

stwhitmire

5 de jun. de 2015

My experience with Darcars Ford was great. Idrissa made my first new car purchasing experience comfortable and easy. Very professional and helpful in my car search and purchase.

happysorentoowner

4 de jun. de 2015

I started my car buying search back at the beginning of April. I came back to Darcars in Lanham since I had a great experience when I bought my previous car back in 2012 from a guy named Milton. When I came to the dealership, I had unrealistic expectations of the type of car I needed and the amount of money I was able to spend. Thomas, the salesman I worked with took the time to show me around and explain to me that it was not going to be possible to get a brand new version of the car I needed and recommended looking at a used model. I was open to the idea, but they didn't have anything on the lot at that time that matched the criteria, so for the next two months Thomas would check in with me weekly to tell me of possible car matches that Darcars had in their network of dealerships. The Thursday before Memorial day Thomas called me to tell me that there were some great deals that would get me close to what I was looking for, so I came in. Finally after 2 months of patience and persistence, Thomas and the two gentlemen that worked the main desk, Constantin and Andrew helped me decide to lease the car I was looking for... BEST CAR BUYING/LEASING EXPERIENCE EVER!!!!Below does not let me pick Kia as a brand.

Joe

3 de jun. de 2015

This dealer has the best prices in the country, literally. I spent a couple weeks doing my research, comparing prices and that's what brought me here. I decided on getting a new focus, Darcars saved me thousands compared to other dealers. Mike Robinson was my salesman. Marcel took care of financing. It couldn't have went better. The drive from Lexington was well worth it. Thanks guys!

Dunia4571

3 de jun. de 2015

I thought buying my first car would be hard all the other dealerships tried to sell me pricy cars Darcars sold me a car for me and that's why I'll be back.The staff was so polite and easy going they all seemed like a nice family it was nice to experience that change of environment.I also fell in love with my first 2013 Toyota Corolla.

Angel Robinson

3 de jun. de 2015

I had the best experience ever purchasing a vehicle from DARCARS Ford in Lanham, MD. Idrissa Bah helped me and husband to select the best car for the price for our college bound son. The entire staff provided great customer service. The day after purchasing the vehicle, we notice one of the break lights bulb went out and we called Idrissa with our issue. He arranged for us to bring the car in the next morning and have it replaced. When we arrived the service Dept was aware of the situation and took care of us right away. I am very pleased with the entire process and exceptionally pleased with Idrissa. Best Car Salesman ever!!!!Angel Robinson

Gracia317

3 de jun. de 2015

I had an all around wonderful experience as first time buyer purchasing my sleek and stylish Toyota Avalon. The staff at Darcars Ford of Lanham was professional and my sales person Idrissa Bah provided excellent customer service he was friendly, and very knowledgeable about everything. He made sure I able to get exactly what I wanted. I am very pleased with my purchase and would gladly recommend Idrissa Bah from Darcars Ford of Lanham to anyone shopping for a new car.

fordtruckbuyer

3 de jun. de 2015

I went to Darcars & met Thomas for the first time. He helped me & educated me. He really thinks about customers first! I strongly recommend him for his knowledge & helpful attitude.

4Africa

1 de jun. de 2015

As a return customer at Darcars Ford, I was recently amazed at the simpler purchasing process that I went through. The readiness to work with us on any current and/or future concerns is certainly a big plus. We will be back soon with new ideas!!!

Kward12

31 de may. de 2015

My name is Kward and wanted the excellent service I received from Maurice. While I can tell he was fairly new he was pleasant and very quite knowledgable in regards to the product. He has convinced me to purchase a vehicle and I am currently working on the financing and will be in as soon as I have it all figured out.

SatisfiedCustomer

31 de may. de 2015

Overall my wife and I were pleased with the service we received when we went to Darcars to seek out a potential car for purchase. Even though we took most of the day we had a great time getting our new vehicle. Upon arrive at the lot we were great buy Sales Consultant Idrissa Bah. We enjoy our experience with Mr. Bah. He was very patient and straight up with us. At no time we did not feel pressured or persuaded to do of buy something we didn't want. We gave him our criteria and he worked to stay within those limits. If you are looking for someone to help you stay within your budget and still get you what you are looking for Idrissa is the Sales person for you.Thank you very much Mr. Bah for our new vehicle and your kind service.

Jackie Clinton

29 de may. de 2015

Edwin Cooper was very helpful during my visit browsing cars. He was very personable and provided outstanding customer service. I was very indecisive but he was extremely patient and kind. He is extremely professional and helpful. I ended up needing more time to buy but when I am ready, I'll come and see Edwin!

mdgrandma

29 de may. de 2015

I wasn't sure what to expect visiting here the other day based on a past experience at the New Carrolton location but Maurice, the sales man who helped me was really great. Normally I wouldn't write a review but this young man was so kind and treated me with such respect that I wanted to let others know. As an elderly person I am used to people trying to take advantage of me but he was patient and very nice and not at all pushy even when I told him I needed a few days to decide. I will be back next week to buy my car from him. Thank you Maurice.

Highlyfavoredstill

29 de may. de 2015

Mr. Edwin is a consummate professional and very knowledgeable about the product he represents. Our recent purchase was made less complicated because of him. My husband & I hate the car-buying experience however working with Nr. Edwin made it a breeze and he worked very hard to get us a great deal. I hope your manager takes notice and patterns all other salesman to be as professionally courteous & knowledgeable as Mr. Edwin Cooper! He's the Lanham Ford sales MVP!!????

mamadou63

29 de may. de 2015

I had a pleasure meeting Idrissa at the dealer. Because of his professionalism and courteous I was able to buy my 2014 Toyota Rave 4. He is one of your best employee.

Kennra04

29 de may. de 2015

I had the pleasure of working with one of your best employee in buy a 2015 Ford Fusion. She was above professional and she took the time and explained everything to me about the pros and cons. She listend to my concerns and she answered all my many questions. I never felt 'rushed" as other dealers would. She made me felt like I was the most important person there. There was eye contacts in every disscussion and all my concerns were taken care of. I had walked in just to do window shopping and ended up buying my wonderful and great Ford Fusion 2015! and couldn't be anymore happier than ever!..I just loved my car and everything your employee told me about the car were all true! I have been telling everyone about your dealer and how nice and pleasant your employee was.

Twy123

29 de may. de 2015

Everyone is very welcoming but Maurice Major stuck out the most. Always had a smile on his face and took my concerns into consideration. He respected my financial status and guided me to a car that fits me. I am a first time buyer and he made this experience easy and hassle free. Although I did not buy a car that day I will be returning to do so.

LornVI

29 de may. de 2015

I hate being pressured and treated like I haven't done my research which is why I walked away from 2 dealerships before came to Darcars in Lanham. Russell answered all my questions, showed me exactly what I was looking for and did not treat me like a "girl" buying her first car. I have never considered buying a Kia. As a matter of fact, I've only owned luxury cars until now. Russell took the time to show and explain all the features and benefits of driving a Kia. I was soo impressed that now I'm an unofficial Kia spokesperson and now own two. When I returned to purchase my second one, the manager tried showing me the car of the week. I told him Russell was my sales person and will only deal with him. He promptly located him for me. :)

dawaltons

29 de may. de 2015

I am in the market for a new car and I didn't want to do tradein. I wasn't pressured and all my concerns were addressed professionally despite my many questions. The time spent there was worthwhile.

Chyanne

28 de may. de 2015

Car buying should always be this easy . Thomas was very helpful in helping me choose my focus. I normally don't like smaller cars but he showed me that it has more space inside than it looks like from the outside. I had no idea that it had so many features . My wallet, my children and I would like to thank all for getting me out of my old car into a new car.

xle337

28 de may. de 2015

This was my third purchase of a Ford vehicle, I bleed Ford blue. Darcars Ford was my third and latest Ford dealership I visited. Edwin Cooper at Darcars Ford was very helpful with my purchase of my new 2015 Ford Fusion Titanium Hybrid. The team was able to locate the vehicle I wanted in no time. Very impressed.F. Lee

nerd2her

28 de may. de 2015

I enjoyed purchasing a car for the first time in my life at DARCARS Ford in Lanham, MD. It was a family-oriented environment. Sierra and Thomas Whitehead were amazing. They were very pleasant and professional. Also, they took the time to address our needs. I look forward to buying more cars from them in the future.

corie123

28 de may. de 2015

I purchases a Ford Explorer 2015 Limited Edition 2015 from Ms. Samuella Betts. Ms. Betts is a very knowledgeable and experienced Sales Associates. She listened attentively to what I wanted to buy and made sure I was happy with my purchase. Ms Betts also opened an excellent relationship between myself and Darcars Ford and I will always recommend this particular dealership to all my friends and relatives. Ms Betts is a true professional Sales Associates and her experience and knowledge is next to none. She is an asset to Dacars Ford.

Pink40

28 de may. de 2015

I bought a car in 2006 from Mr. Russell Dodd. I am now in the market to look for a new car and have contact Russell on a number of cars that I am interested in. I informed him that I would like to be around a certain number for my car note and he quickly suggested what cars/SUV's I should look into. Overall Russell is a very professional person as well as knowledgeable about each and every car/SUV I asked him about. Awesome Salesman!!!!!!!!

Nik

28 de may. de 2015

I was interested in purchasing a Ford Mustang, Unsure of the color, model, amenities etc. My salesman Mr. Russell Dodd helped me figure out exactly what I wanted every step of the way. Russell's professionalism was very shocking to me, In this day and age that's very hard to come by however Russell made this purchase extremely easy for me I Love My New Mustang! I have recommended Russell to everyone I know whether they are looking for a new car or not. Mr. Russell Dodd will "ALWAYS" have my business!

carguyjay

28 de may. de 2015

When I first began my car search, I initially had no intentions on going to Darcars Ford. However, after my cousin recommended me and told me how great his experience was, I gave it a try! He told me that his dealer was Mr. Russel Dodd. He explained to me that Russel was patient, caring, and very knowledgeable! Well after my experience, I could not agree more! My car buying experience was a breeze and I no longer even ponder on the other nightmare like experiences that I have had at other dealerships in the past! GOOOOOO DARCARS FORD! GOOOOOOO RUSSEL! I would recommend him to anyone, anytime!

tabbfix

27 de may. de 2015

I've bought 6 Ford F-Series Vehicle , and I got to tell u All , this is the absolute best Sales person I always dream of dealing with..Samuella Betts , get straight to the point.She I'll make you feel at home .I recently return back to her for 2014 Ford Transit Cargo Van , she was on point with all the Features & Options for this vehicle.I said u know exactly what , I' m looking for .I was sold again SAMUELLA.Thank You Darcars for keeping such a Professional Sales a Lady in the Industry.

kira.rountree

27 de may. de 2015

I was referred to Marcus Rountree from a friend of mine who purchased a KIA from him. He told me if I wanted someone that was knowledgable and listened and that will help me even if I do not buy from him, go to Marcus Rountree at DARCARS in Lanham. I've never felt so comfortable at a car dealer in my life. He is more than a salesman. He is a Sales REPRESENTATIVE, who represented me and fought for what I wanted. I literally bought from DARCARS because of his service. The managers were nice too, but everyone that I know is in the market to purchase will forever by from Marcus Rountree! Thank you so much Marcus for your service!

Scottk

27 de may. de 2015

Marcus was AWSOME he made my experince great and I am thrilled with the deal i got with my new car! He did not make me feel pressured to go outside of my budget and he made sure I got all I wanted in my car and even more than I bargained for. I would definitely reccommend this dealership I really felt that they had my best interest at heart and that is hard to find at a lot of other dealships. Ask for Marcus he is the best!

Vada

27 de may. de 2015

I Talked to salesman Marcus Roundtree and told him what I wanted, a 2016 KIA Sorento the same color as the 2013 KIA I had purchased from him in 2012 with the same basic features. Marcus made it happen. I traded 2013 KIA and got a reasonable price for it and drove away in my 2016 KIA Sorento. My wife and I are very pleased with our purchase. Thanks to Marcus Roundtree.Thanks again MarcusNevada & Patricia Williams the box below would not allow my to change from FORD to KIA as Vehicle purchased

Jarie

27 de may. de 2015

Very happy with my new 2015 Ford Fusion... just got it today. this is my second car I've bought from darcars ford lanham. can't go wrong with my salesperson miss Samuella betts, she did an excellent job I was very pleased. I will always recommend her as a good, salesperson... Thank you darcars, more especially to miss Samuella beets....

happycamper

26 de may. de 2015

The last time I bought a car was in December 2001. I spent roughly around 8-9 hours in the dealer-ship. Although I purchased the car, the experience was a painful. So much so that I dreaded going down this road again. Thanks to Samuella, I spent about 2 hours total in the dealership before I bought my new 2014 Ford Escape. Samuella, listened to my concerns and needs and met all of them with excellence. Thanks Samuella for the pleasurable buying experience.

smessick

25 de may. de 2015

Christine Darvish is the MVP of this location, she is fast with emailing back, and broke down the pricing in an easy to understand manner. Without qualifying for any incentives, the pricing for the vehicle was lower than anywhere I had ever seen. The location is about an hour from me, but it was completely worth it. The number was identical to the one Christine quoted me in an email. She truly made this process so much easier, and I am so thankful for that. DARCARS has a an absolute gem working for them. Thank you Christine, and thank you DARCARS! This location also sells Kia's, so that was the make of my purchase. I did not buy a Ford. Andrew Schultz was also an absolute help! He made me feel very reassured that I would be able to get the help I needed. He was very polite, and also prompt with his responses.

ab09

21 de may. de 2015

There were alot of friendly workers here. It was a very nice experience. Sales representative Alonzo gave me outstanding customer service.He was very patient, answered all my questions and made it real easy for me to pick a car. He showed he really enjoys doing his job. I will recommend this location to plenty of people because you will not leave unsatisfied.

Happy Darcars customer

14 de may. de 2015

I went in shopping for a used vehicle and was greeted by Alonzo Coston. Mr. Coston was very helpful and inquired about my reason for the visit. He was very attentive and made my car buying experience very pleasant.

boiNMD23

12 de may. de 2015

I called to inquire about a vehicle I saw online and the manager told me to come down and check it out. That particular vehicle was not available but he showed me another similar vehicle and the manager worked with me on price and incentives that died was offering. From the manager, to the sales rep and the finance specialist, they provided great customer service and explained everything to me. I was recommended to this dealership by a friend and I will recommend my friends to this dealership as well.

Mct

11 de may. de 2015

Most dealerships have no concept of customers' time. But Darcars Ford know the meaning of customer service. I recently purchased a Ford Focus from Lynn Pittmon. Chico who is the finance manager worked with Lynn to expedite my time in the dealership. Thanks for the fast and friendly service. Keep up the good work.

k_green5

11 de may. de 2015

This was, by far, the most amazing experience I've ever had. It started out with my sales associate, Lynn, who greeted me a the door with a warm smile. His patience, honesty and integrity are most admirable. The sales manager Constantine was honest and direct, but not disrespectful. He let me know my options up front and showed genuine compassion for me as a consumer. Finally, my man Chico, the finance manager!! HE'S AWESOME! He made signing my life away a breeze. I had THE BEST experience and would recommend anyone to buy from this dealership!

Mack1951

8 de may. de 2015

I came in the dealership to get my Ford mustang serviced and left with a 2015 ford mustang. My salesman was excellent in showing me the features of the 2015 mustang. I bought my first mustang in 2013 from Darcars Ford and was extremely please with it. Mr. Booker T. Jefferson was extremely helpful in my selection and processing of the 2015, I have quite pleased with everything.

STORMY

7 de may. de 2015

I am so please with my second purchase from DARCARS-Lanham.My Salesman, Mr. Booker T. Jefferson excellent very meticulous with details & Mr. Jerris Millington, Finance Manager great customer service. Purchased a beautiful 2015 Ruby Red Ford Fusion.Sandy490

Zade

28 de abr. de 2015

Very bad experience buying a 2014 Ford Mustang from Darcars Ford Kia Lanham. I have all the details listed below, but in summary;1. They promised to speed buff the car, but they didn't and made me drive 3 times for it and ended up only washing the exterior!2. Sold me the car with one key only, and got an attitude when I asked to get the second one.Their excuse for everything (including no floor mats) is that It's a used car!First of all, after paying the full amount in cash and when I went to pick up the car, I got only one key and when I asked for the second key they said they don't have it and I have to buy a second one which costs $300. When I explained that this is unacceptable and that they never mentioned that it has one key only, first they said that they mentioned that (which they never did), then they said that it is what it is and if I said something before the deal was done and that this is a deal breaker maybe they could've done something about it. Also, while making the deal, I asked for the whole car to be buffed, which they agreed on "but I can't fix the scratches on the fender" the sales manager (Ali) said. I said that was fine just buff the car and whatever remains on it is fine. When I went to pick up the car it wasn't buffed, and when I asked the salesman (Abu) he said that they don't do that! So I went the next day to talk to the sales manager (Ali, who made the promise), at first he said it was done, then he said that he will take care of it, just come back another day. When I went the "other day" and talked to the body shop manager, he said that he was asked to only buff the scratched fender. I went to talk to the general manager (Darvish). He said he will take care of that. At the end after around 3.5 hours I was so tired, and they ended up only washing the exterior!In addition, when I went to fix a broken power outlet which I found when I picked up the car, the service department told me that they have to reschedule me for another day since I didn't bring it in at 8:00 am. At least, the GM "Darvish" was able to make them fix it that day.Bottom line; very unprofessional and dishonest staff (If you're buying a car from them (which I strongly do not recommend) make sure everything you need be done before you pay anything or get it in writing!

Zenith

19 de mar. de 2015

My senior aged parents have purchased 2 vehicles from this dealership. For some reason their second vehicle purchased brand new has been nothing but hassles 2012 Ford Focus. Problem, too long to repair vehicle and they do not keep you properly informed on the status. Oh it will be ready tomorrow, tomorrow comes and oh it's not ready. However, they don't call and tell you this until you call.....I know they want your money but they should want your business too. Personally would never use this place. Do not like the service my senior parents receive.

dominick1126

6 de ago. de 2014

I am very happy with this dealership. I have just bought my second car from them. I will be buying all my cars in the future from this dealer. Miss Lisa Hall in finance is the best she can NEVER leave that place. I also want to say my saleswomen Virginia is also the greatest. I am so glad Mike was not there today like he said he was going to be so I could have Virginia. I have bought many cars over my 52 years and I have only had a great experience doing this at only one dealer! Dar Cars has done it twice!!!! great job!!

trapperjoe

26 de mar. de 2014

Very pleasant experience buying our new 2014 Ford Focus. Our sales person, Armen Tangtan, was very informative--answered all our questions, and made our decision to purchase very easy. We would highly recommend this dealership and Armen as a very good place to purchase your next vehicle. Another member of our family also purchased from Armen and this dealership within the last year and had a lot of influence on our decision to travel the 3 hours we did to purchase our Ford. We are glad we did and are very happy with the purchase we made.

fred2055

13 de mar. de 2014

I repeatedly asked Mike Robinson to email me an out the door sales price and that the truck was in stock before I made the 3 hour trip to the dealership. For 5 days he said he would send it, but instead everyday emailed me to ask if I could stop by today. On day 5 he finally said the truck was sold and he was sorry but he would find another truck. He called me and said they found a truck but it was 1 thousand dollars more for the same exact truck, Mike gave me the price then called me back 15 minutes later and raised the price another thousand dollars because he deducted a rebate that shouldn't have been deducted making the truck 2000.00 dollars more. Mike didn't tell me the truth one time during the several days of phone calls and emails. I'm not sure how they stay in business treating would be customers this way. In hind sight I doubt they ever had the truck at the advertised price. When purchasing a truck at a local ford dealer after completing the deal I was discussing this deal with them and was told that there wasn't anyway without losing money the truck could have been sold for the price it was advertised for. Another ford dealer I was looking at a truck at told me the exact same thing. I haven't seen a car dealer lose money on anything yet.

dealerraterexpress

20 de feb. de 2014

They don't do what they promise. We were not happy with their repair because they do not back up their warranty policy as they state. The employees weren't horrible, but their service was. They released my vehicle saying it was fixed, but I ended up bringing it back the very next day for the same problem. They charged me an enormous amount of money, but they didn't fix the problem. I will never take any of my vehicles back to this dealer again.

pgokhale

27 de dic. de 2013

We are from Delaware and were in the market for a compact car. We had our minds set on a new Ford Focus because it is the best car in the segment. We found out Darcars Ford dealership online and contacted them because of their great pricing and good reviews. The whole experience from the first phone call to the final sale of the vehicle was smooth and very pleasant. Our sales rep, Mr. Russell Dodd was knowledgeable, courteous and very honest. It was a 2 hour drive from Delaware but was worth it and we ended up buying the vehicle the same day after the test drive. There were no issues with pricing because it was the same as the one he quoted us. Loving the car. We definitely recommend this Ford dealership.

pshelley72

29 de jun. de 2013

I live in NC and was very leery about purchasing a car in MD. However, the price couldn't be beat locally. Most of the work was done via phone or internet. I kept expecting hidden costs and/or fees to pop up when I arrived to sign the paperwork and pick up the car. Everything was exactly as was quoted to me.

carli500

16 de may. de 2013

Very large selection of the type of vehicle that I was looking for. A FORD F10 Crew cab Truck. The internet price was the lowest advertised. I was completely satisfied with the overall transaction.

gogginsp

2 de abr. de 2013

This was my second purchase from this dealership and I since I was very happy with my first purchase, I decide to return. Michael Robinson was my salesman on my first visit so naturally I sort him out again. Mr. Robinson and Ms. Betts made me feel so comfortable all during my purchase process. They gave me several options to choose from which made it very easy for me to make my decision. There was never any pressure to make a decision one way or the other. They answered all the questions I had. They always met me with a smile.Chico completed the paperwork for my purchase. He to was always friendly and helpful. I will recommend this dealership to all my friends and family.

MRW2

28 de mar. de 2013

We had a positive experience buying a car from Darcars Ford. We researched a few dealers in the area and Darcars Ford had the best price for the car we were interested in. Armen, the salesman, was great to work with. He spent a lot of time with us and went through all the available options to ensure we got what we wanted. Armen went through all the features so well, we barely had to read the manual. After deciding on a car, Lisa in the Finance Department was great too. We would definitely recommend Darcars Ford!

zk7fdyqxvm

18 de mar. de 2013

This is the second vehicle that I have purchased from the Sales Rep Ms. Betts. I so enjoyed the first experience, that I knew from the beginning, if I decided to purchase another vehicle, it would be from Ms. Betts. Ms. Betts is a professional, but 'a people person' as well. She will let you have your space, i.e., look over the showroom, take your time, answer any questions you may have, and definitely advise you on how to care for your vehicle.I was extremely surprised that when I purchase my first vehicle, a mechanic at the dealer bought my previous car it for his nephew. I was told that as a customer, I keep my vehicle in outstanding condition which bodes very well for a trade-in.I find Ms. Betts to be an expert in her field. She does not waste her time nor the customer's time. When I purchased my first vehicle, she took the time to find out the type of vehicle I wanted, i.e, small and good on gas, the color vehicle I wanted, i.e, she knows I like blue what type of vehicle I was comfortable with driving, i.e., something without a lot of gadgets and things I do not need nor want, as I am a simple person.Additionally, Ms. Betts would periodically send me emails wishing me happy anniversary on my new purchase, advising my on any recalls, classes given on the care/maintenance of my new vehicle and/or and new vehicles that I may have an interest in.Ms. Betts made the process of purchasing my second vehicle 'A PIECE OF CAKE'. There was no stress involved in purchasing this new vehicle at all. This included my dealings with Ms. Betts as well as Mr. Marcel Greene.I definitely would recommend this dealership to friends/family who wish to purchase a new vehicle.

Noellep

13 de mar. de 2013

I had a great experience buying my Ford Focus at Darcars. Armen was wonderful to work with, and the financing department worked hard to get me the best rates possible. I definitely recommend them!

maybeauvoir

9 de mar. de 2013

Mr. Kwami Amegah has been very professional and helpfull in guiding me in the choice of the car I waned to buy. Thanks to his knowledge of the new cars available that day, the advises he has given me have contributed to my selection of the car I bought. He was able to answer the many questions I asked him without losing his patience and good humor. In a word, for me he was a blessing.

almahoney50

8 de mar. de 2013

Samuella Betts, was very knowledgeable and professional in showing and identifying all featues in the type of vehicle I wanted to purchase. She also took the extra effort to locate and deliver my new 2013, Ford Edge in a timely manner. Thank you,Samuella for providing great service.

rswe

7 de mar. de 2013

Samuella Betts was a outstanding sales person to me in finding My new Ford Expedition 2012.Samuella was very professional and the best Sales person . She was very helpful and nice to me in my New Car purchase. I really appreciated her help in finding my 2012 Ford Expedition. I came from Pasadena City Md.

bcohee

1 de mar. de 2013

Great price , Car was in stock that I wanted. Samuella personaly made sure the car was cleaned and ready for delivery, QUick follow up on all requests

smalik2012

28 de feb. de 2013

I rated this dealership the way I did because the person who sold me the car was one of the best. He made me feel at ease and he made me feel like buying this car would be so much easier than it was in my head. He helped get a excellent price on the car and I love everything about it.

Jamessmith123

27 de feb. de 2013

I would just like to thank Abu Jatta for assisting me in buying my 2012 Ford Focus SE Car. It was a pleasure working with my salesman Abu Jatta as well as the two individuals at DARCARS Ford Kia Lanham who I spoke with over the phone. They ended up saving me almost $1000!!! I have already, and will continue to refer friends and family to your attention. Thanks again Abu Jatta love the car and happy with my purchase.

DEEBLOK

26 de feb. de 2013

I took my Girlfriend to this dealership with the intent to just " look around". We were met by Alhagi Abu Jatta who introduced himself to us within minutes of walking on the lot. He asked questions to know what we wanted and then showed us what he had available to fit the description and recommended price range.He was very knowledgeable about cars and the entire car buying process. Due to his pleasant personality and non-pressure style of selling we felt comfortable going through with the process even tho when we set foot in the dealership we were not fully committed to buying a car just yet. We ended up getting a 2012 Acura TSX at a great price. We love the car and we would recommend Alhagi Abu Jatta and Darcars Ford Kia Lanham, MD, to any one looking to buy a Used or new vehicle.

zephy

25 de feb. de 2013

My company was purchasing several vehicles (Ford Taurus SEL) and I had visited dealerships in Virginia. I had a specific color in mind for myself and in contacting Darcars (Lanham) felt that they understood what I was looking for in both price and vehicle. They did not have my specific color in stock but wasted no time in locating my choices and options. Ms. Betts and the entire experience at Darcars was great. I feel that we got a good price and I am happy with my vehicle. I will add that we purchased 2 vehicles.

donpaul

25 de feb. de 2013

Mr. Abu Jetta listened carefully to our needs and presented us with a vehicle that fit every requirement.We have purchased several vehicles in the past from DarCars and we always recommend Mr. Jetta to anyone who is looking for a new or used vehicle. Before going any place else, go first to Abu Jetta at Dar Cars Ford in Lanham. If you give him a call before-hand, he will probably have the exact car you want ready for you when you arrive and he will work with the finance office to get you behind the wheel the same day.

sbmorton14

23 de feb. de 2013

I came to Darcars Ford after seeing the C-Max at the DC Auto Show. They called me right away with the car I had requested. They took the time to listen to my needs. I was already driving a hybrid, so I really wanted to get a car with the same great gas mileage. The team here was fantastic! Ms. Betts was professional and extremely knowledgeable about the car. This was very impressive because the product I wanted was so new. She was patient with our questions. She allowed us the space to take the car through it's paces on the road. She even let me drive my route to work to really get the feel of the car on the road.I was almost sold, when I saw the color I HAD to have and it was not the color I had originally requested and they had found. Ms. Betts immediately found the car I wanted (features and color). She arranged to have it driven from another state for me to pick up at the Darcars Ford dealership. The new car arrived in only days and was ready for me when I arrived at the dealership. My husband usually hates car shopping. He really enjoyed the experience we had here. As a matter-of-fact, we are back again so he can test drive the Fusion Titanium Hybrid.DARCARS Ford makes you feel like family and I am grateful to Samuella for working with us. I LOVE my C-Max Hybrid. Samuels Betts is a tremendous asset to this team. We will recommend friends to come here and work with her.

rkolosky

20 de feb. de 2013

I was in the market for a new vehicle, and a Ford was at the top of my list. I went to the Ford website and configured a vehicle to my liking, and then asked the website where that vehicle was located. The website responded and said that Darcars had the exact model I was looking for. So, I attempted to go to their website - couldn't find the car listed because the filters on Darcar's website don't allow me to search for this particular vehicle. By disabling all of the filters and scrolling through all of the screens, I was able to find the vehicle and clicked the button to schedule a test drive a week later. I received an auto response saying that my test drive was all set.The morning of the test drive, I once agian went to Ford's website and confirmed that Ford's website said the vehicle I was interested in was on the lot at Darcars. I then show up at the time I was supposed to for my test drive. I was greeted by Malomo, who couldn't find my information in the system. I then told him I was there to test drive a particular vehicle. Malomo claimed that the vehicle was still in transit. I told him that the website said it was on the lot, and had been for almost a week. I then asked him what he had in stock that was similar to what I was after and he said they didn't have anything.The next day, I show up at their stated opening time of 9 AM. I wait 10 minutes for someone to acknowledge me. After 10 minutes, I start looking for someone. I say hello to a guy half dressed in a suit and ask him if there's anyone there to help me look at a car. He said no, there wasn't anyone there. I confirmed with him that they did open at 9 AM, and he said yes, but no one was available to help me.I go back later that day and see the guy that told me no one was available. I tell him I have exactly 1 hour. He hands me off to Booker. Booker finds me a vehicle to drive, and takes me on a test drive. He then asks me about buying the car and I tell him that I'm looking at an offshoot of the vehicle we just test drove. He then begins to argue with me about the differences in engineering between the vehicle we just drove and the vehicle I'm looking for. As I was short on time, I told him that I would have to continue this conversation at a later date. To Booker's credit, he did call me back the next day and I worked out what he was saying.

SteveJG2

8 de dic. de 2012

I recently leased a Ford from Darcars Ford Lanham and have spent every day of the past four months regretting it. I was lured into going with a Ford because they offer rebates for being a recent college graduate and another for being a service member, both of which I qualified for. Because of the rebates, the price of the vehicle became more attractive and practical. When I leased the vehicle, I had to write a holding check until I could provide proof that I met the requirements for both rebates. I provided the proof that Ford requires, however, Darcars refused to recognize the rebates and cashed my holding checks. It has literally been months that I have now spent trying to get that money back. Hess, the General Manager, has made this entire process one of the most difficult and upsetting experiences that I have ever been a part of. He has been trying to take advantage of my age, financial status and lack of experience in car buying. He has been rude, disrespectful and dishonest. He has had me on hold for hours, hung up on me, and has straight up ignored my calls. Andrew, the General Sales Manager, never returns my calls and has brushed me off as if my concerns are not a big deal.I have never written a review online before, but I do hope that you read this and take my advice seriously. I have regretted doing business with Darcars Ford Lanham since the day I signed that contract.

lokimad72

29 de nov. de 2012

My sales experience was exceptional. Kwami is the most knowledgeable salesperson I have ever encountered when buying a new car. It was refreshing to have a salesman who knew the car inside and out. Beyond that, what sets him apart is that he truly had my best interests at heart and worked with me to get the best deal possible. The rest of the sales and management team were also second-to-none, as they worked every angle they could find to help me get the car I wanted at the price and monthly payment that I needed. On the back-end, Chico was easily the best I have ever dealt with on the finance side. Like Kwami, he was truly interested in meeting my needs and worked hard to make sure that my budget needs were met, while ensuring that I was able to maximize what I got. The staff was extraordinarily friendly, and I would not hesitate to recommend them or buy my next car from them. Thank you to the entire DarCars team. I am truly grateful.

PSjolie

26 de may. de 2012

Samuella was so knowledgeable and her enthusiasm for the Ford I purchased was very genuine, she so easily conveyed what a great car I was looking at and was excited to show me all the awesome features and talk about it.I've been in sales for 20+ years, and she was one of the best sales people I've ever encountered, extremely professional, really listened to anything I said and seemed to tune into the things I wasn't saying. She transitioned me throughout the process easily and continued to check on me. And when I got into my new car, she took an amazing amount of time to review and make sure I was comfortable with everything.I would go back to Darcars Lanham and recommend them, and especially Samuella, without hesitation!

aumand, william

25 de may. de 2012

My Daughter graduated from College over the weekend (with honors). For her hard work, we searched for a new car, rather than pre-owned. We narrowed the search to three cars: Chevy Sonic, Toyota Yaris and Ford Fiesta. We searched for several days test driving and conducting extensive market research. It was decided that we were going to purchase a Ford Fiesta. Im a car guy I love cars and have purchased several new cars in my life. Holly and I arrived at DARCARS in Lanham meeting with Andrew Schultz, General Sales Manager who quickly introduced us to Kwami Amegan, Sales Consultant. Right from the beginning respect for one another was evident. We told him the car was for Holly he was so accommodating and VERY honest with the product. He did not speak over her and patient with all Hollys questions. I was proud of her and pleased with the patience of Kwami. The first car he showed us had some minor deficiencies. Yes, I found some and Kwami pointed out others. When Mr. Schultz found out the number of defects, advised against this car. He said since this was Hollys first car, he did not want the experience flawed in any way. To my surprise he upgraded the car to more options with very little price increase. Kwami was so accommodating to Holly making us feel very comfortable never rushing us or making us feel uncomfortable at all he valued our comments. Mr. Schultz stopped by several times to check on the progress, and demonstrated respect and patience to this new car buyer. They both explained the process and were more than accommodating. Then came the financing, where we met Marcel Greene. Mr. Greene was right in line with the Andrew and Kwami forthright, honest, accommodating and patient. He was able to give Holly an even better rate than we had been pre-approved for, and went the extra step to ensure we were happy. There was no pressure throughout the entire process. At the end of the experience, Kwami surprised Holly by driving the car on to the show room floor so she could get the complete feel of the vehicle. Holly was beaming and I was so very proud of her! My deepest appreciation for the efforts of Andrew Schults, Kwami Amegan and Marcel Greene for making Hollys first car buying experience such a positive one. I would HIGHLY recommend this dealership and the three Gentlemen that contributed to this experience.

atanchor

21 de may. de 2012

Kept appointment by driving 2 hours in the rain to see a car they didn't have. They couldn't find the car. Didn't know where it was. Passed one guy off as Sales Manager. He wasn't. Said they'd bring the car to me when they found it - that's against company policy. Tried for 2 days and nothing but obfuscation. Seems the car was sent to auction and know one updated the inventory list or the web. Started the process on Saturday over the internet. Fell apart on Tuesday. As of Wednesday, the car was still on the net. New car sales may be fine but used cars is the pits.

Wikked3111

20 de may. de 2012

I am very pleased with my purchase. I was treated very well. Hesh was very helpful. Idrissa was very friendly. Lisa made the paperwork portion of my buying experience very pleasurable. I WILL BUY FROM DARCARS AGAIN.

imiranda3426

12 de may. de 2012

From the very beginning of the process to the very end, I was treated with attentive and compassionate customer care. I was impressed with the "Darcars Hospitality" from my initial Metro station pick-up to how Samuella listened to my needs and desires. She did not breeze through a scripted presentation and attempt to sell me something based on her own agenda. She patiently heard my concerns and tailored her discussion accordingly. She encouraged me to be positive and consider the best possible options for my children and me. She walked me through each phase of the process step-by-step and coached me when I needed assistance. She then passed the baton to Lisa, who continued with the upbeat encouragement, guiding me through all of the financial concerns and paperwork. This was truly a miracle process which took place in a miraculous time frame. I am 100% completely satisfied. I also appreciated the follow-up, which told me that this particular dealership is not simply concerned with making sales, but earning trust and building lifetime customers. I would recommend this dealership to any friend or family member in need of a purchase.

Kcap

6 de may. de 2012

I have had to change the ratings I had previously given for this dealer. Positive: This was the only dealership we found that would offer a great discount off the MSRP. We tried to deal with dealerships in our local area in Virginia, and the local Virginia dealerships would not negotiate at all, refusing to go below sticker price. Andrew and Ali were helpful and attentive until the end of the deal when we were getting ready to leave the dealership. Negative: Ali proceeded to tell us that he would not get his bonuses if we did not rate him all 5's in the future mailing Ford survey. Ali and Andrew proceeded to persuade/strongly encourage us to rate them all 5's in the DealerRater survey to the point of near coercion. It was uncomfortable to us and we felt forced to do their bidding instead of rate them as we saw fit. Another negative: My daughter had been driving the Fiesta to work for 3 days and when she found a blue Bud Lite beer can flattened under the passenger seat, she asked us why the dealership would let the car leave the premises with an open beer can. She does not drink, had kept the car locked, and there is only one explanation. Someone in the dealership drank the beer and hid it in the car, or a customer left the beer can in the car. Had she been pulled over by the police, she would have been humiliated, embarrassed, and possibly arrested due to the dealership's negligence. I phoned Andrew early Tuesday evening, May 8, and left a message. No call. Called again on Wednesday, May 9, and he claimed to have not received the previous message. I asked him if he knew the detailer for that car, he said yes, and I proceeded to explain what our daughter found in the car. He said he found it hard to believe that they would have left a beer can in the car, said it could not have happened, as if I were making it up. He then asked what he could do. I told him a phone call from the detailer with an apology to my daughter would be sufficient and he assured me he would have the detailer call my daughter Wednesday evening. This is Friday afternoon, and she never received a phone call and received no apology. Perhaps, they need someone to inspect the vehicles after the detailer does his thing. It could have been a nice experience for our daughter when purchasing her first car - a Ford Fiesta.UPDATE: Ali Soltani and Mr. Darvish sent our daughter an apology and a gift card saying they will be more careful releasing new cars to buyers in the future. They seemed sincere and we accept their apology. We will reconsider buying from Darcars in the future.

thorpea

30 de abr. de 2012

Awesome experience, Samuella was great. I purchased the 2013 KIA Sorento SX and got everything I asked for, as well as the price I wanted to pay. I highly recommend DARCARS KIA of Lanham and Samuella to anyone looking to buy a Kia or Ford. They made me and my wife comfortable, unlike a lot of dealers, I didn't feel pressured into buying.

mollyo

28 de abr. de 2012

Very friendly service and able to help get the best price for what I was looking for. Sales and finance were very clear and thoughtful when explaining the math behind the numbers. Good place to buy a car!

LHC

22 de abr. de 2012

I felt like I had made a new friend, who taught me how to sync a Bluetooth, and gave me a good deal! We called the dealership about a car on the web, drove 50 minutes to Maryland from Virginia where there are many local Ford dealers...after already visiting three in Virginia. Samuella took the call and I drove home with a hot looking mustang, I feel younger already.

whitelion1852

17 de abr. de 2012

After test driving several models of cars, we settled on a Kia Optima. It is spacious, comfortable for a long commute, good on gas and sporty. They staff at Darcars Lanham were incredibly helpful and provided great service! Especially Samuella Betts! She took great care of us and made our car buying experience as painless as possible.

deebless1

16 de abr. de 2012

This was a very pleasant and positive experience from the Sales to the Finance Department. Samuella exhibits a very positive and pleasant personality.Marcel was very pleasant in explaining the financial process. I was made to feel like you my business was important to them.

stressbreaker

14 de abr. de 2012

All of the personnel that we came in contact were very friendly, knowledgeable and helpfull,this includes our salesman,Ali,the finance officer who worked with us and the sales manager who finally made the deal that was acceptable to us.The whole experience was helpfull,informative enjoyable and satisfactory to us. I would buy my next car here.

mltsprt_99

13 de abr. de 2012

Ali Soltani was a pleasure to work with from the very beginning. Traveling from Richmond VA with two small children, Ali went above and beyond to ensure that our entire family was taken care of.

shellynjones

12 de abr. de 2012

Ali Soltani is fabulous! He is attentive, he pays attention to what you are asking for, he is honest with, and he continues to assist you even after the deal is finished. Marcel Green was also very helpful during the finance portion of our visit, took his time to answer our many questions. I would recommend this dealer to all of my friends!

supersuper

12 de abr. de 2012

Needed a new work truck, went in and within 15 minutes we had a great deal. This is the second vehicle that Ali has helped me with and he has been fantastic

EPG

25 de mar. de 2012

We had a very positive overall experience! It was such a pleasure doing business with all of the staff at DarCars Ford - Lanham. They were knowledgeable, courteous, respectful, positive, and even fun to talk to. We left being glad that we had met them. They made car buying an easy and even great experience. Their prices are very competitive. I highly recommend going to DarCars Ford - Lanham if you need to purchase a car!

poppopofdrew

8 de mar. de 2012

The purchase and overall experience of buying a 2012 Ford Mustang at Darcars was simply great. I felt comfortable and thoroughly enjoyed what is often a "trying" experience. I think the purchase price is quite good and I have already recommended Darcars of Lanham to friends.

Chip Is

22 de feb. de 2012

I was car shopping at home in Virginia and no one had the 4 cylinder Ecoboost Ford Explorer in stock that I wanted. I found Darcars Ford on the web and contacted them. They had two, one of which I was interested but it had a contract on it. They thought they had located another one with the same spec's and we agreed that I would arrive Saturday morning and purchase it. They called me Friday evening stating in fact they could not get the Explorer we discussed but presented me with other options. They were able to obtain my number two choice with a higher level package and through their efforts were able to put together a comparable deal rivaling my original price point. They did not obnoxiously state they wanted to earn my business while actually doing nothing but trying to sell inventory. They asked, they listened and they made it happen while providing an overall great experience. The staff I delt with was friendly, professional and followed through on every point that we agreed on. My salesman Emmanuel followed up post sale by phone. The only way it could get any better is if they delivered to my front door 150 miles away. Next one maybe?

tooloud74

25 de nov. de 2011

I did have some interest in a KIA but the salesperson didn't listen to me and tried to strong arm the sale. I ultimately bought elsewhere. I have since been spammed and robo called. The even don't have my name right. Like I would ever buy from someone who can get customer info right. DON'T give them any information about you it will be used by ALL their dealers and you will be called during work hours constantly. unsubscribing doesn't work either. Their "customer relations" couldnt even find me in their system yet I keep getting calls and emails. I bought elsewhere and got a great deal. NOT WORTH THE HASSLE!!

biggrease

21 de oct. de 2011

I walked into this dealership KNOWING I didn't want to buy a car from them because after researching online, I was pretty sure they didn't have what I was looking for. That ended up being true, but Armen and Andrew went out of their way to make sure they could get what I wanted.I had test-driven the car I wanted earlier in the day at a different dealership (Apple Ford), but I didn't like the way I was treated by the cocky salesman there and how he was absolutely unwilling to deal with the price on the car I was looking at and talking to me like I was flat-out stupid. So I ended up going to DARCARS Ford just so I could cover all my bases and do the proper price shopping before I made a purchase.As I mentioned before, they didn't have the particular car, but once I let Armen know what I was looking for, he found the exact car I wanted and Andrew gave me a better price than the dealer I was at earlier that morning.Since the car wasn't in stock, yes, I had to wait, but they supplied me with a loaner until I was able to pick up car I had requested.Ak in financing was great to work with as well, and he came in early on his shift the day I was able to pick up the car (today) so he could help me get everything in line.I picked her up today, and I'm very satisfied with the car...exactly what I wanted.Bottom line is, this was my first new car. Armen, Andrew and Ak went out of their way for me and gave me a good deal on what I wanted. They really seemed to put forth more effort into getting me the car and I would highly recommend DARCARS Ford to anyone in Maryland.Thanks again, fellas.Russ K.

rbuhrman

7 de oct. de 2011

Everyone at this dealership is friendly, honest, helpful, and listens to and addresses my needs. This is my second new car purchased from this dealership. Both times they've given me the best deal. When I'm ready for another car, I will come to this dealer.

badiyahj

11 de ago. de 2011

Leaving for a long roadtrip and after two days of being shot down by other service shops for being to late (1 hr before close) last resort, Darcars Ford. I pull up, to be told, they stop taking cars two hours ago. I explained my dilemma and mechanic Jeff along with Shane were so gracious to help me out. I'm ever so grateful b/c they could've turned me down like everyone else. Truly angels who saved me from doing something reckless, like getting on the road without an oil change. Thanks so much,you will be my first choice from now on! And may I add, I still was out before close, can't beat that!

theduck6

21 de jul. de 2011

Not sure how a page of glowing 5s and a page of scathing 1s average out to 4.9 but...I took my truck in for a recall and inquired about a tapping. They promised they would look into it. 23 days later they said it was ready...yes 23 Daaays!The next day I returned with the same tapping and was given an appt the next week as if they had never seen me or my vehicle before. After over 3 weeks poreviously these guys were able to diagnose that I either, had no problem at all and the tap was normal or according to a suddenly available service bulletin was due to possibilities that were nOT what they had performed during the first visit. They also speculated it was a different noise. I have heard it for months and the tech heard it before the first repair(i use that term loosely) and my return. It WAS the same tap. Either that or I miraculously had a failure with the same resulting tapping in less than 60 miles after picking up the truck.If you have ANY choice whatsoever, stay away from DARCARS Lanham uness you are feeling lucky or the repair is a no-brainer.

dclad

28 de jun. de 2011

This dealership has the perfect team in place,from the sales team of Samuella and Ramin, the finance assistance from AK, and the body shop follow up by Ryan. You couldn't wish for a better experience from this dealership. Samuella personally followed up on the sale. We discovered a wee ding in the car before driving it off the lot, and Ramin arranged to have her taken care of and gave me his own car as a "loaner" overnight. Ryan followed up once the car was ready, and was as pleasant an individual as you could wish for.If I were to rate out of FIVE STARS they would get *****Thank you!Arthur ScottandPatrick Holford

Hipowers

23 de abr. de 2011

It was a pleasure doing business with Samuella Betts, and the rest of the DARCAR team. I knew just what I wanted when I went in, and the DARCAR team worked very hard to make sure I got what I wanted, within my budget. Everyone was very nice, and extremely thurough and helpful. This is the second automobile I have purchased from DARCAR and will continue to do so in the future.

pcmatt2

18 de abr. de 2011

i took my mustang in for servicing and everything was checked and brought to my attention for service faster than i thought it would, they let me know what and how much it would cost, i got the work done right, clean and ready to go without staying all day, even the wait area was good, i will never have a problem coming back

mwright20744

5 de abr. de 2011

I have a 2007 F250 ford truck that I purchased new at DarCars Ford in Lanham in Dec of 2006. I recently had it serviced at this dealship for an oil change and tire rotation. Shane is and has always been my service advisor. Once the oil was changed and tire rotation completed I explained to Shane that I had a wobble in the front end of my truck after hitting bumbs in the road. The trucks front wheels would shake after hitting bumbs in the road and continue to shake for several minutes after. Shane asked one of the machanics to test drive the veh. the machanic returned and explained that their was something going on in the front end. I asked if the problem would prevent me from driving the vehicle for a few more days. I was told it was safe to drive so I than made an appointment for a later date to have the front end problem addresed. When I returned I left the truck to be serviced and went home. About two hours later I recieved a call from Shane my service advisor who throughly explaianed the problem with my vehicle and the total cost of the repairs. The total cost of the part and labor was somewhere in the neighborhood of $1100.00. I had to pause for a moment, and I pondered why my ford truck that is only 4 years old and only has 36k miles had such an enormus repair problem. So, being very concerned I asked Shane why my truck which is only 4 years old and very low milage has such a problem and is their anything that he could do about reducing the repair cost. Shane mentioned that he was not sure why the problem had occured but he would speak to his supervisor about some finacial relief. Shane explainded my concerns to Mike the service departments supervisor. Mike contacted me and I expained to him my concern of having to pay for such a masive repair bill when I only have 36k miles and 4yrs on my truck. I also explained that once this repair is completed whats to keep it from recurring and costing me another 1100.00? I explained to Mike that Ford claims to have the longest lasting trucks on the road and that they are built Ford Tough I could see why they last so long if people like me continue to fix all of the problems that may occur at our expience. Mike mentioned that he would do what he could to help me with this costly and untimely repair. Two hours later Mike called me back and explained that I would only have to pay 1/2 of the cost and that Ford Motor Corp. would pay the rest. It is directly because of Shane my Service Advisors professionalism that my complaint was heard and effectivly dealt with. I would like to thank and commend Shane for his exceptional service towards me the customer and his attentive listening to my concerns. He took my concerns to his supervisor Mike and Mike was able to facilatate a resolution. They both should be thanked and commended.Mark A. Wright9110 Constantine Dr. Fort Washington, MD 20744240 486-0509 cell

madmac37

29 de mar. de 2011

The Assistant Service Manager Mohammad L. Janneh was awesome. Friendly, polite and professional. Even when I had made an appointment and it didn't show up in the system, he didnt even skip a beat. Answered all my questions and was honest and through. My Ford F150 needed a 15,000 service. I got the impression that the mechanics were well trained, I could see them working on my vehicle and it appears they really gave it a good check. I asked for an fuel filter change and was advised that it was not needed. I was surprised by the honesty. After it was all said and done the price was great, I expected the service to be much more expensive. I will definately be using their service department in the future.

corprewc

24 de mar. de 2011

My husband and I were treated both courteously and professionally by the entirestaff of Darcars Ford in Lanham, Md. Our numerous questions were answered honestly and patiently. Seldom have we enjoyed car shopping as much as we did there at Darcars- Kia. When we two seniors voiced our wish list for enhancing the beauty ofthe Taurus, the manager showed his graciousness by fulfilling our wishes as a giftto us. What's not to like about the dealership? Since the 2011 Ford Taurus is made and sold in America by Americans and enjoysa very good rating by CONSUMER REPORTS, we know that we have chosen the right automobile and the right automobile dealer, too.E.C & A.J. Corprew

BROWNEYES701

22 de mar. de 2011

MY SERVICE AT LANHAM FORD WAS EXCEPTIONALLY WELL. THE MECHANIC(MR. JEFFREY BROWN) EXPLAINED TO ME EVERYHING THAT WAS WRONG WITH MY VEHCICLE. THE MECHANIC WAS VERY KNOWLEDGEABLE IN EXPLANING ALL FACTORS OF MY VEHICLE. I WISH THEY WOULD HAVE MANY OTHER MECHANICS LIKE MR. BROWN OUT THERE. THIS EMPLOYEE DESERVES TO BE RECOGNIZED ON A FANTASTIC JOB WELL DONE...!!!

lovejazz4

17 de mar. de 2011

Russell and Ramin met me as I entered the showroom. Their greeting was very warm. I felt as if I was at home. No pressure,just a question. What vehicle do you want and what do you want in it? The vehicle, a 2011 Ford Explorer with the equipment I requested wasn't on the lot. An order form was made out. The Explorer arrived a month later. I took delivery a week after arrival. The financing and paperwork went so smooth and quick I was dazed. This is the best experience I've ever had buying a car. I also recieved a great assist from Marcel Green. Marcel resolved a problem with my phone in order to sync to the Explorer. Big thanks to Marcel.

abely

17 de mar. de 2011

I had a really great experience at this dealership. Samuella was very willing to work within my budget and get me the best car I could get for a very reasonable price. This is my first car and I will definitely return to DARCARS when I'm buying my next one.

leharper1950

15 de mar. de 2011

My choice of Darcars was based on the company's reputation, which I found to be well earned. Samuella and Dk were so much fun to work with -- efficient and professional but also with great senses of humor and friendliness. It was late in the evening and they were as fresh as first thing in the morning --- awesome. They both get my highest rating in every respect.In addition, everyone on the sales floor was attentive and helpful and I had a very good prior telephone conversation with Ariana.I knew I wanted to buy my car, so Samuella really wasn't able to practice her obviously considerable sales skills, but she guided me to the model I really wanted, and I am very satisfied with my new car.I did return the following morning to change some paperwork, and this was done very graciously and expeditiously.The dealership is awesome and I would recommend it and intend to buy my next car there. My only disappointment is that I didn't get to meet Tammy Darvish, who is one of my role models.

columbiawink

3 de ene. de 2007

I had my Winstar towed to Darcars because my power steering went bad. (I had my power steering pump replaced less than two months earlier). I was told that the power steering pressure hose melted on the exhaust pipe and that I needed my rack and pinion replaced because it had burned out due to the lack of power steering fluid. I was quoted $1,498.85 to repair.I tried to explain that I just had the power steering pump replaced and that the hose must have come off due to faluty replacement of the hose when the pump was replace. But in his words he "didn't want to place blame."So I called the place where I first had the pump replaced and told them of the repairs they said to replace a rack and pinion and pressure hose shouldn't cost more than $1,000.00. I paid the $100.00 to Darcars for diagnosing the repair and I had to pay $150.00 to have the van towed a second time.As it turned out only the hose needed to be replaced. The rack and pinion was fine (I didn't drive the van after the hose burst) and I ended up having to pay $500.00 for the repair.I don't think Darcars looked at the rack and pinion they just saw an opportunity to over charge for a repair that was not needed. And just like the other reviews the shop was very disorganized and the employees were not very professional. I certainly feel sorry for all the people who do business with Darcars Ford in Lanham. I'm sure I'm not the first (nor the last) consumer who is being over charged and charged for repairs that are not needed.

S

22 de dic. de 2006

Very unorganized, and dishonest staff. Worst car buying expierence that I've ever expierenced. There is a major communication break down between the finance department at DARCARS Lanham Ford, and their Subsidiary finance companies. It took over two months to receive my account number, only to discover that the dealership had a totally different number on my contract. Not only that, I was told to make my first payment at the dealership, since I hadn't received my account number in time for the first payment (I did this, ON TIME). Month two rolls around, I still hadn't received anything from the finance company, so I contact the finance dept. at the dealership who gives me an account number, and a number to contact the finance company. Well, I wasn't able to speak to a live person at the time that I called, so I logged into the website that was given to me, put in my account number and other requested information -- and I saw my information on the screen -- I proceed to make my payment (this was the day before my payment was due). Two days later, I receive in the mail a letter for the finance company (dated 13 DAYS prior to the date that I received the letter). This letter had my account number on it (This is the second account number that I have received, for the same contract). Not only did this letter come after my car note was due, the letter also stated that I owed my note for the 1st month, as well as for the 2nd (Remember, I was instructed to pay the first month at the dealership -- and I did ON TIME). I called the number on the letter, only to be connected with someone who was rude, and could barely speak English. He tells me that they have no payment, and that I paid my 2nd month car note on the wrong website, and that I wouldn't receive credit for making my payment until they receive it from Chrysler.I explained to him that, I did what I was supposed to, and instructed to do. I paid both the first and second month payments on time, and I shouldn't be penalized for their lack of organization. I then asked to speak with a Supervisor, and was put on hold and then hung up on, Very Professional, wouldn't you say??? The Finance guy at DARCARS Lanham Ford, seems like he is really trying to get this matter resolved; however, the same stands true with this dealership. No follow-up phone calls, I feel like I have to make several phone calls to get answers. I have had to contact a lawyer, because I will not have my credit tarnished by these crooks. Ooh, and did I mention that the finance guy had yet a THIRD account number listed for my contract (this is absolutely ridiculous)! DARCARS Lanham Ford, could really use some customer service training, I went to Moore Cadillac, with a friend who was purchasing a truck, and we both were treated like royalty. Moore Cadillac is AWESOME, I have referred two people to Moore Cadillac, and both have purchased vehicles, and said that they would defintely purchase from there again. I can't refer anyone to DARCARS, and the person who referred me there, is so sorry that they did. It was Lanham Ford at the time when they purchased their vehicle, they didn't know about how terrible DARCARS reputation was, neither did I until I did my homework (too late)! Maybe others will lie down and take this but not me, I will not allow this to continue to happen, I wouldn't wish this expierence on my worst enemy! Please save yourself the headache, and pass by DARCARS Lanham Ford, go to a dealership where you will be treated with respect, where the Management is HONEST, and where you will get the best deal. Life is a learning experience, and I have truly learned from this mistake. But I am grateful that God is a faithful God, He will turn MESS into a true BLESSING!! The devil is a liar, and the truth will always prevail!!

ktag923

24 de ago. de 2006

Salesmen are very rude and dishonest, including the managers!! They talkl to you like you are 8 yrs old and they are punishing you! We were going over payment options with the manager and after about 10 min. the price went up $3,000!! They tried to say that is was "basic math" and i wasn't paying attention and that I was being rude!!! So with paper and a pen I showed them how to figure out payments and they were in total agreement....then once again the price just kept going up. And while we were sitting there the manager says, "i'll add $500 for extra commission." ARE YOU SERIOUS?!?! All the salesmen do really is stand around and stare at the customers while they wait....absolutely ZERO customer service. We walked out at how badly we were treated.Bottom Line: THEY ARE COOKED DEALERS!!!! AND TOTALLY DISRESPECTFUL.

bulldawg

4 de mar. de 2005

Where do we begin?<br><br>First, the overall dishonesty of our sales representative who was difficult to reach in trying to set an appointment to have the second car alarm set up, he said over the phone he would have one of his guys do it in 20 minutes if I gave him 20 bucks cash for lunch.<br><br>Second, the General Manager of the entire store was extremely rude to my wife & I when we were in with financing. We had already laid out how we would be getting a check this week from our credit union to Darcars and the GM comes in rudely and says, that we had to put a deposit down in order to get the car.<br><br>The dealership was also very slow and just played a lot of cat & mouse games in terms of doing a deal with us on the car. Would absolutely NOT recommend (plus, the dealership is difficult to get to and not a great area).