Couple from Maryland

7 de nov. de 2014

We drove from MD to see a Yukon that I saw on the website. The pictures of the SUV showed it to be in very good condition. Even the description provided didn't lead us to believe there would be any issues with the body of the truck. When we got to the lot and saw the truck we were completely shocked. The ENTIRE body needed work. There was a cracked front fender and also a dent on the passenger side of the truck and large scapes that took up the entire length of the truck on the passenger side. There were scratches on the hood of the truck and even more scuffs ands scratches on the drivers side of the entire truck. We couldn't even open the rear hatch, and the panel from the rear hatch was laying in the back of the truck. The truck ran fine, but it needed major cosmetic work before it would even be drivable in our opinion. We were told that the truck was priced to sell which is was, but it would definitely need a couple thousand $$ to be put into the body of it. They were not willing to do any of the body work and told us that if they did they would have to raise the price of the truck. We were then told they knew of someone who could do the body work for us Cheap, were told they would give us the shop information which never happened. They wanted us to put money down even after we told them the vehicle just wasn't worth it and the only way we would even consider the deal was with No money down. They told us that would require them to make some calls to try to get a no money down deal to go thru and they would call us back on Monday. We Never heard back from anyone at the dealership. Very long story short, they tried to down play the condition of the vehicle, I felt like they just wanted to make a quick sale and at the end of the day we walked out with Nothing. Not a good experience and we drove over an hour to get there. We even asked to see other SUVs that they had on their lot, but was told the other one we saw on line had major mechanical problems.

Happy Customer

2 de oct. de 2014

Great Price and service. It took less than 2 hours to take delivery of my 2012 Camry! I have told all my friends about Darcars Pre-owned outlet in Fairfax

Dee Jett

5 de mar. de 2014

Sent my niece to test drive i found on the website, low and behold she calls me back to tell me that they sold the car to an auction because of engine failure. However they kept emailing me and calling me to see if I was coming in to see that particular car...Never again will I deal with Darcars.....

stvnlinda

27 de feb. de 2014

Our experience with Hadi as a sales rep was superb. He was very low key and there was no pressure. He listened to my concerns and helped me choose the best vehicle, not the most expensive vehicle. He allowed us to purchase the vehicle contingent on SMOG and Safety Inspection, which were performed without a hitch. He allowed us to take the vehicle to our mechanic who spent an hour doing a thorough checkout of the vehicle. There were issues to be dealt with but nothing that is surprising for a 15 year old vehicle with 135,000 miles. He worked with us so that we could drive the vehicle until our insurance check came in from a collision loss of the vehicle we were replacing. As with any used car, you must check things out thoroughly and understand what you are getting and that the car won't be perfect. We are very happy with our purchase, the very warm and friendly staff and the way we were treated.

Robert

22 de sep. de 2013

I bought a truck on the internet, from out of town. Once I arrived, the sales guy picked me up, from the Metro station in town, in the truck I bought. The truck overheated before we made it back to the dealership. Then the sales person continued to drive the car after it overheated. This caused the engine to freeze up. So I received a refund and went home. No money for my expenses was returned. I even asked them to check the car before I made the trip. Oh and by the way - the truck with the seized engine was back on cars.com four days after I came home, from my trip. No mention in the ad of a seized engine. Makes me curious as to the game being played at this dealership.

Salvia

4 de sep. de 2013

Fairfax County should cloes these people... We went to see 3 cars. ALL 3 did not start. How can they SELL cars like this...

Bob in Bunker hill

1 de sep. de 2013

I was looking for a certain vehicle. My chevy 1500 had 370k on it and for a couple days it had been acting strangely. I work in Chantilly. Very close to this dealer . Myn credits not the best as I had a long term illness and a spouse death about 2 years ago. These guys went above and beyond to help me.

Michael B.

26 de jul. de 2013

DARCARS posted photos of a gorgeous looking car, and the price was a shocking $3 - $4000 less than comparable offerings. The free online CarFax showed it was higher-mileage, but accident free and well maintained. For that price I thought, "It's too good to be true... but I'm going to go and look at it anyway, just in case it really IS true." Sadly, I was disappointed; not in the car itself, but in everything else I saw there. Their back lot seems to be filled with salvage and damaged cars, along with an on-site body shop... and it didn't take me too long to think that might be how they can offer cars for so much less money. I'm not saying the exact car in question WAS a fixer-upper: I just didn't even bother to stop and get out after I saw that. I don't mind a "dented but well repaired" car; what I do mind is not being up front with that info. (The car in the ad I read had no indication of that though.) I'm not saying that the exact car YOU might be interested in at DARCARS has been in an undisclosed accident either. I'm saying that I think you should ASK before you put down your hard earned $$$ for a car that might not be all you hope it is. Buyers, please be aware of this possibility and be cautious.

Andrew James

8 de may. de 2013

I had not bought a car in over thirteen years and was not looking forward to it. But Karen and Santiago made the experience extremely pleasant, cordial, and hassle-free. Even though we had gone not expecting to buy the car today, Santiago was very helpful and didn't pressure us when we told him we were just beginning our search for another car in the family. At the end, we liked what we saw and the price was in our range. We appreciate the experience that we had today. Please see either Karen or Santiago If you are in the market for a pre-owned vehicle at a great price and value.

Elizabeth Sandra

7 de may. de 2013

This is my 8th vehicle I have purchased in my life so far. The team of Santiago Blanco and Hadi were exceptional. I know I received a fair deal from Darcars of Fairfax. Santiago was very engaged and honest in the process of determining my best finance option for us at this time. Further, Santiago made it known that he wanted our business. He was attentive, kind and helpful and I don't believe he left a penny on the table that we didn't discuss. Unlike the sales person at the the other dealership who clearly didn't care if we purchased from them. Hadi was a sheer delight. He is a VERY knowledgeable, having worked at this dealership for MANY years. Prior to making our decision, Hadi walked me through all of the features of the car. After we made the purchase decision, Hadi meticulously reviewed all of the settings and options as well as the operation of headlights, wipers, etc. He made certain I was 100% happy before taking delivery. I encourage anyone who is interested in value and exceptional customer service to visit this dealership AND SEE THE TEAM of SANTIAGO AND HADI.

Wd

5 de may. de 2013

Was not what expected car was to points from being an limon type car when first paid for car had to many hidden problems had to return the car many times.

BRIAN GIVENS

4 de may. de 2013

THIS WAS A VERY PLEASANT EXPERIENCE FOR ME PURCHASING MY CAR FROM MR. SANTIAGO BLANCO AND MY WONDERFUL SALES REP MO THEY TREATED ME WITH RESPECT AND MADE THIS PURCHASE A VERY PLEASANT EXPERIENCE I WOULD RECOMMEND ANYONE LOOKING FOR A CAR TO TRY DARCARS OF FAIRFAX AND WHEN I'M READY AGAIN I KNOW WHERE I'LL BE GOING THANKS BRIAN GIVENS A PROUD AND SATISFIED CUSTOMER

James Brown

4 de may. de 2013

I bought my first car from DARCARS of Fairfax. They assisted me when no one else would. I will send everyone that is looking for a vehicle to DARCARS. Ask for the manager and I promise they will take care of you and will give you great customer service.

BM

20 de abr. de 2013

Bad customer service. I would never advise anyone to visit this dealership. The cars posted on the website do not exist and if they do, the price posted is fake. From the manager to the sales person everything is fake. They do not care about the customer service. I had an appointment to buy a car i saw on cars.com. A lady called stephanie called several times to come get the car and she promised to pick me up at the metro station; she never did. She then called telling that she will statr doing the paper work, will send someone to pick me up... several different stories. I called back and she hung on me. Whaoh!!! For your safety, the safety of your money, please do not even go there.

santiago roje

18 de abr. de 2013

bought my new car at planet fiat in doral and had a great buying experience, my salesman frank llauro was very professional and gave a great deal, the over all experience was exceptional. i have bought many cars before and have never been treated with so much profesionalism, i was to buy another fiat, i would certanly buy it at planet fiat

Tye

22 de mar. de 2013

The ford explorer is crashed up in the front. They false avertise so you can come there and waste your time

BJ from DC

28 de feb. de 2013

You need to understand what this place is. (I won't call it a dealership.) It is a dumping ground for all the cars in the DarCars franchises that they do not want to sell because they have something wrong, or, if you will look at their inventory, the mileage is extremely high. This used to be a (pretty lousy) Chrysler dealership but it got pulled when Chrysler went into bankruptcy. That being said, if you need a cheap car this is the place to go. If you expect good customer service, or any kind of service on the vehicles you buy here forget it. Not to mention the sales reps still use the Darvish mentality and treat anyone who walks on their lot like dirt. Darvish dumps these cars on the lot for a few weeks and if they don't sell then they are sent to wholesale auctions.

shopper

17 de feb. de 2013

We went there to test drive a Mazda5. We called in advance to tell them we were coming to test drive. When we arrived, the Mazda5 was still at the end of the lot with a battery charger next to it. We went inside to tell them we were here and would like to look at the car. They walked us out to the back of the lot and said that "Someone left the lights on." So the car battery was completely dead. The guy who was there (who didn't even put his cigarette out to greet us and our children) took 5 minutes to get it to work, with sparks and smoke galore. Finally got it started, drove it in a circle around the lot, pulled up to the dealer entrance, and the car died. Completely. Needles to say, definitely not coming back. When we went to give them the key back and explain what happened all they could say was "Are you interested in another car?" Nope. Thanks anyway!

shopper

9 de feb. de 2013

I have known this place for years since the time I owned Chrysler Town&Country (They used to be an authorized Chrysler dealer). This place seems getting worse ever since they became a used car dealer, and I can see no sign of improvement. Test drove 2003 Mazda MPV which was Carfax-certified 1-owner vehicle with no stains in its history. A quick test drive immediately revealed multiple problems. Severe vibration and smoke. This is at best an average used car dealer who only cares about making cars in their inventory pass state inspection for sale. They absolutely do nothing more. People working here seems to have no motivation to make things better. No one came to me when I walked into their show room and I had to ask a woman at a cashier for assistance.

UnhappyCustomer099

5 de dic. de 2012

I bought a 2006 Nissan Murano SL AWD from this delearship. It was making a small noise, and they took it into their shop to look at it twice. I was assured it was nothing major, but that if anything happened, since I was purchasing the "Ultimate" in warranties, I would be fine, and was further told that if the warranty would not cover the repairs, they would. To make this short, I just scheduled my first payment for this car, that I only got to drive 3 days after the purchase before the transmission litteraly fell off. The after weeks in the shop and all sorts of excuses, the warranty company backed off from the repair, and soon after so did the delearship. All the sudden, amnesia fell in, and no one remembers saying anything about repairing it. But, they did offer for me to pay half of the repair bill. When I said no, they told me... I was "unreasonable" and left it at that. I am currently in the process of formal complaints on the company, and will be seeking legal advise tomorrow. DONT BUY FROM THEM, and if you are brave enough to... make sure that anything they tell you is in writting, because when it counts, they will back out of it.

John M.

10 de oct. de 2012

I would recommend never even contacting this DARCARS location. The vehicle I inquired about apparently had mechanical problems and was in the process of being shipped to an auto auction. The salesman I spoke with never mentioned any issues with the vehicle and stated it was available for sale. Upon arrival that evening, another salesman and the manager informed me the vehicle was not available. Once they confirmed it had been sent to auction, the manager added that the vehicle had problems and they could not sell it. No further explanation or apology given. It was a complete waste of time that could have been avoided if the salesman knew what was going on at his own dealership. Further compounding my frustration, I never received a call or e-mail apologizing for the error. Instead I received an e-mail from the original salesman I spoke with, weeks later, informing the vehicle had been sold. Just a completely clueless dealer.

Sharlie

7 de sep. de 2012

I went in to look at and maybe purchase a 2007 Honda Accord from Darcars Fairfax, but unexpectedly, the money that I transferred to my main account didn't transfer the day it said it would. They still worked with me! I drove off the lot happier and more relieved then when I got there!

acheteur

10 de ago. de 2012

The sales agent was good but his financial manager showed a lack of experience and offered a poor service. The buying process in general was very poor and need a lot improvement.

Mikee

26 de jul. de 2012

I saw a car online but once I got to the lot I was shock. I told them this is not what I Saw online. The car would not START>>

a1Mom

17 de jul. de 2012

We gave this facility two tries and decided to give up. They showed us two cars that were dirty and run down that they wanted to sell at market value. It was obvious they put zero dollars into repairs before trying to sell vehicles to buyers. When we called them on this they started yelling at us and asking us "what do you want from us". Our response was, "a car that is safe for us and our children". One of the cars cut off twice when we tried to start it for the test drive. It also cut off on the manager right in front of us and he told us it didn't. Darcars of Fairfax was not the place to find what we are looking for.

Janice

26 de may. de 2012

I purchased a vehicle from this dealership years back. When it was time to seach for another vehicle, I brought my husband here and sure enough, they worked with us and the manager even recognized me. They have excellent customer service and will definitely recommend them.