Joel S

24 de may. de 2016

Matt Cross is always the consummate professional. He knows his inventory, knows the specifics of each vehicle, understands his customer's needs, and anticipates questions and where to get answers. I highly recommend him. I have bought more than six vehicles from Dave Cross Motors, and will continue to even though I drive from southern Olathe, Kansas, about 30 miles away.

Golden

6 de may. de 2016

I was very disappointed with the lack of communication. I brought my car there for repair --- never receive a call --- I had to keep calling checking on my car ( ABS light /TC light ). When they finally call after waiting almost 48 hours. I was told it took $900 to repair my car. Everything they stated was not the issue with my car ( brakes and rotors). I paid the amount -- when I drove off the lot --- my ABS/TC light came back on. I brought it back it took them 15 minutes to tell me what I wanted them to fix the first time. Now I had to pay an additional $500 for something they should have fix the first time. Once again I brought it back to get repair -- no one call to tell me about my repairs. I was only called to tell me my car was ready and the amount --- I will never bring my car there again. They was recommended by my local mechanic.

Deanie

4 de may. de 2016

After my first visit, I knew I should let the salesman know I definitely wanted a light interior and other concerns.. The next day, he had suggestions and I agreed. On the second car I drove, I said 'I want this one'. He offered to let me drive it home overnight, but I knew I wanted that one, so I declined.

LKHigh

15 de abr. de 2016

Superior customer service and a real interest in the people who come to shop for a car are what separates Dave Cross Motors from other dealers. This is 2nd car we've purchased from Dave Cross Motors and we always seek out Matt Cross. His friendly, no pressure attitude and professionalism make him someone I always recommend to others. Matt's customer service skills are outstanding!

Crystal Wood

30 de mar. de 2016

We have had all our service work done here for several years, so when deciding to buy a new car we knew we would start at Dave Cross. Matt was amazing to work with, and he was very patient with me while I was trying to decide which car I wanted. There was no pressure and he checked in on me several times after I took home my new car.

Don B

30 de mar. de 2016

I enjoyed working with the salesman at Dave cross he is very knowledgeable about the vehicles and services.

Nate Butler

11 de mar. de 2016

Thank you for making everything so efficient and easy. They went above and beyond to provide my family with a vehicle that met all our needs and wants. Thank you!

Michael

27 de feb. de 2016

This is the third car we have purchased from Matt Cross. We are totally pleased and recommend to our customers that this is the dealership to purchase vehicles at. 5 Star Dealership with 10 Star Owners!

Joseph

12 de feb. de 2016

Dave Cross Motors always takes the extra steps to fulfill their promise of value and reliability. This service appointment was no exception.

Tammy

8 de feb. de 2016

I was very impressed by Brandon's desire to help with my transmission issues. They stood behind the GM product while other local dealerships could only give me repair costs.....otherwise zip help. Thank you Dave Cross

Karen

8 de feb. de 2016

Even though there was confusion (probably on my part) regarding the "day" of the appointment, the work was quickly handled and done properly. Unfortunately, the hood was left "ajar" when I got in the car to leave but it wasn't a big thing since the Enclave alerted me that it was not latched. I simply had to get out and close it. It was opened by the service adviser on the write-up walk around and the technician did not have to be under the hood for the work so I'm sure he didn't notice it, and apparently, neither did the porter that parked it. Not a big deal. Just kept you from a fifth star on this visit. You guys are great!

Bradley

8 de feb. de 2016

It was fine. We never discussed cost so I was a bit surprised at the final amount. Overall, good service.

Lisa

8 de feb. de 2016

Matt Cross sealed the deal for us! He made it a very pleasant car buying experience. He was professional, very informative and helpful, pleasant/nice, no pressure.. I would defiantly recommend him and the dealership. We will defiantly return when we purchase another vehicle.

Richard

8 de feb. de 2016

I have always had a great experience with Dave Cross as well as their customer service. Would recommend to anyone needing service or new car or truck.

Rodney

21 de ene. de 2016

Kyle was very friendly & easy to work with and was very knowledgeable about the different vehicles. He has answered every question I've had to call about since the sale. I would definitely recommend him! Easiest transacation at a car dealer ever, and we've traded many cars over the last 45 years.

Sherry

14 de dic. de 2015

Requested an appointment for the next day and was able to get one since I was leaving the day after I was very pleased. Work was done in a timely manner and service department people were very pleasant.

Ray

8 de dic. de 2015

Gary Day went above and beyond during our visit to Dave Cross GMC! He listened to every question we had, even to your young toddlers with us!

Cody

7 de dic. de 2015

The service department made an extra trip to get my tire to ensure it was completed. Dropped off my vehicle the night before off hours and picked it up at 11 the next morning.

Richard

3 de dic. de 2015

I brought my car in for an oil change but also needed to get it detailed and Dave Cross Motors loaned me a brand new GMC Terrain and took My 09 Suburban in to the detail shop. I am very pleased.

Larry

29 de nov. de 2015

They worked me in on a busy Wednesday before Thanksgiving and did a great job--even rotated my tires. Very pleased!

K.

27 de nov. de 2015

Lots of trouble getting an appointment.(placed on long holds over several attempts). It took an hour for the oil change which was too long but the checkout clerk was helpful and courteous. She was great!

Marilyn

26 de nov. de 2015

The oil change and tire rotation was done in a timely manner and the employees were courteous. The waiting area was pleasant and comfortable.

Brandon

26 de nov. de 2015

Brandon was courteous, knowledgeable, and made our visit enjoyable. He kept us updated on the status of our vehicle throughout the day.

Catherine

25 de nov. de 2015

I was told it would take and hour for my oil change and I had an appt but I was there for 2 1/2 hours

Damon

21 de nov. de 2015

Brandon did a great job of customer service. He worked quickly to get me loaner car that was needed for a couple of days.

Sheila

20 de nov. de 2015

This was our first service visit on our new lease vehicle and everything was very convenient. We particularly liked the well lit night drop off area near the service bay-felt very safe.

Robert

18 de nov. de 2015

everyone at the dealership was friendly. Matt Cross was exceptional. He took the time to explain all the technology on the truck. We enjoyed doing business with him.

Gary

16 de nov. de 2015

A recall to recalibrate the ECV module on my 2011 Buick Lucerne was completed 30 minutes after we hit the front door. Courteous and first-class service.

Francisco

13 de nov. de 2015

We came with little hope, and after all the personnel treat us so professional and they help us to find the car we want. Thank you so much

Jennifer

12 de nov. de 2015

Everyone is always nice and helpful. I get in and out in at a reasonable time. Every time. And I have to admit, seeing the owner chipping in instead of just sitting in an office is incredible. Shows how he believes in his employees and business.

Brian

6 de nov. de 2015

Matt was very attentive and helpful. He was easy to reach and made the buying process quick, easy and enjoyable. Anyone looking to buy a car in the KC area needs to stop by and let the family at Dave Cross Motors help them make the best decisions. Thanks Matt!

Robert

5 de nov. de 2015

nothing to tell everything went as planed got my oil changed and tires rotated seem to be a good job in a timely faction. Robert smith

Sheila

31 de oct. de 2015

Not just on this service date, but every service experience, has been professional with complete satisfaction. I can't say enough kind words about Dave Cross dealership. Not only service but sales, as well.

David

31 de oct. de 2015

You have the best people working for you guys! Matt is always keeping in touch with me just to see how things are going and it's nice to know you have people that care. I will always use Dave Cross to purchase any future vehicles.

Sarah

18 de oct. de 2015

We had a great experience working with Jef at Dave Cross. We will definitely be buying our next car here as well!

Anonymous

12 de oct. de 2015

Worst experience ever. Not only did we sit there from 9:30am until 3:30 pm, they didn't communicate with each other on our deal. We traded for a truck that had a crack in the windshield. They agreed to fix it for free and we scheduled a time. They said it would be done mid day on the same day which was a Thursday. It's now Monday and we still haven't gotten out car back. We have called and they keep saying they will call us back. No one has called us back. If we could go back and not have bought from them we would've. Not worth a second of your time. Run, don't walk, far away from this dealership.

Gerald

10 de oct. de 2015

No run around no hassle just damn good service all around. I would recommend this Dealership and Mr. Gary Day all day long.

Carol

9 de oct. de 2015

I took my car in after the service dept. had closed and they had two guys kept there to check my car out. This dealership is awesome!!

Connie

6 de oct. de 2015

I call my experience PP (Perfectly Pleasant) The Sales Staff always go above and beyond, they took the time to go through all the bells and whistles on my new car.

Emery

4 de oct. de 2015

The serviceman was very professional in helping us. The work was finished in less time than estimated. We will definitely be returning for the next service we need.

James

3 de oct. de 2015

This was our second truck purchase from Dave Cross Buick GMC. Matt Cross is such a great salesman. He is so knowledgable and makes the whole buying experience smooth.

Beverly

2 de oct. de 2015

We were in and out in the time promised. The service person was very helpful and work was done as requested.

Ashley

2 de oct. de 2015

Gary was great to work with. He made the process go extremely smooth. Mike was also wonderful to work with. He made the financial end of the purchase better than I had anticipated.

David

1 de oct. de 2015

Matt is wonderful. Very helpful. We have been buying from Dave Cross Motors for years. Never a complaint from us!!

Dean

30 de sep. de 2015

Well, as usual, we received the kind of service that you would like to see other places. We always deal with Matt Cross, who is "just the best".

Robert

29 de sep. de 2015

Was treated well and lent a car while the repairs took place so it had a minimal impact on my schedule.

Frances

27 de sep. de 2015

As always get treated great and the job done and off till the next time I need something done. Love the Cross brothers always happy to see them and they seem happy to see me! And a new young fellow has been helping me lately and he is also very helpful.

Terence

25 de sep. de 2015

Just in for an oil change, tire rotation & balance & a leak repair in one tire. Wait time was longer than I thought it would be due to the fact the leak in the tire was very small & hard to find.

Sheila

21 de sep. de 2015

Everyone at the Dave Cross dealership is friendly, courteous and goes the extra mile. I have now purchased 3 vehicles from them and each time is a positive experience. From the Sales team to the Service department, they are spot on and I will recommend them to everyone I know. Thanks for always going above and beyond to help your customers out!

Phyllis

21 de sep. de 2015

Dave Cross service is always prompt and courteous. Their new facility is convenient, attractive and stocked with many car choices.

Christopher

18 de sep. de 2015

Jeff Nance was a true professional from initial contact moving forward. Quick and easy transaction. Everyone I met at the dealership was also very pleasant, helpful and professional.

James

17 de sep. de 2015

It was easy hassle free and when the truck came out a little dirty the sales guy made them clean it again and he even was personally cleaning it to make it spotless

Pedenia

17 de sep. de 2015

It was a great experience buying a new car after almost 9 years of driving a used one. My sales man Ken Auch is professional, funny as heck and genuinely nice. He took the time to explain everything I needed to know about the new car I drove off the lot on 9/12/15. When I purchase another new car in a few years my plan is to buy from Dave Cross, great experience all the way around.Mike Grier the money man (well that's what I call him) was outstanding and didn't pressure me into anything and explained in detail all the options I was eligible to select.

Glenn

8 de sep. de 2015

Just needed your standard LOF & tire rota' . Had your coupon that came in the mail for $10 off. Needed to pick car back up in 1 - 1 1/2 hours. All went well and the car was ready when I returned. No complaints.

Anne

5 de sep. de 2015

It was a great experience! Everyone was so nice and helpful - not just to us but to all the customers. I was updated on the progress of my repairs and the car was returned clean and runs great.

Gale

4 de sep. de 2015

Matt was very helpful, efficient and friendly!! The Cross family must be very proud of him. Everything done from paperwork to service was great!

Sherry

2 de sep. de 2015

Needed an oil change and found out it was also time to change the tranmission fluids said it would take about 45 min. The work was completed within the time frame.

Beverly

29 de ago. de 2015

We brought our auto in because of starting problems. In less than an hour, the problem was diagnosed as needing a new battery. It was installed and we were on our way. Our experience was excellent.

Michael

29 de ago. de 2015

I had some concerns about driving my Terrain after having dropped the front tire off the edge of the road and striking a culvert. Dave and his team checked out the entire drive train and front end of my car and found I only needed an alignment and to replace a couple of tires. Their professionalism and thoroughness put my mind at ease and they had me back on the road that afternoon. My wife and I appreciate the attention and great service in maintaining our GMC Terrain in top condition.

Carol

28 de ago. de 2015

I do not live in Lee's Summit but was there for other business & stopped by without an appointment to see if they could handle a couple of small problems that had showed up a day or two before. Dave wrote up a ticket & I was taken care of. I so appreciated that so I wouldn't have to come back another day. Thank you.

Jamie

26 de ago. de 2015

The staff is very friendly. They worked me in late in the afternoon the day before I left on vacation to get my oil changed.

Michelle

25 de ago. de 2015

Everyone is pleasant throughout the whole process no matter what service you have performed. They are efficient and ensure you receive the best service.

Ella

24 de ago. de 2015

All was good and on the right timing. I've found the service people at Dave Cross Motors are timely and efficient.

Jerome

21 de ago. de 2015

I deal with Matt Cross and he is a terrific guy as well as a very good representative for GM.And I am really glad to see the service dept. grow into a really good place to service my vehicles. I plan on taking my other vehicles there as well.

Janai

20 de ago. de 2015

I appreciate the service and friendliness of all the employees I encountered while waiting for my car to be serviced. The receptionist/cashier and a salesman even looked out for my children while we waited by offering coloring materials and popcorn. The manager is always super nice and helpful.

Geraldine

15 de ago. de 2015

I would have loved for them to have explained what exactly they did to the car. I realize they are very busy & their time is limited. It is a 2014 & on the two plan. We did get a print out, but thank you for all the things you all did do.

Brian

15 de ago. de 2015

I felt that the salesman was very friendly and knowledgable until it came to the price of the vehicle and felt that communication between him and I could have been better. Once this obstacle was overcome, it truly became a good experience.

Andrea

15 de ago. de 2015

Overall very positive experience however it would've helped to know they were backed up when I first arrived rather then waiting an hour to them be told it would still be a while.

James

14 de ago. de 2015

We had a great experience. This is the second truck we have bought from Dave Cross Buick GMC via Matt Cross. Matt is really comfortable to deal with and because this is our second buying experience we know that Matt has great follow-up service.

Kevin

12 de ago. de 2015

Clean new facility, sharp dressed and groomed polite employees, quick service. As enjoyable of an experience as an oil change can be. Thanks.

Kenneth

9 de ago. de 2015

Been doing business with Dave Cross since 1998 and they have always done an exceptional job and treated us right. Appreciate the personal service.

Robert

8 de ago. de 2015

Matt Cross was an excellent salesperson. He was very informative and made us feel very comfortable. This is the second vehicle we have purchased from him and we will contact him when we are ready to buy our next vehicle. We believe he was very sincere.

James

7 de ago. de 2015

Great group of professionals I have now purchased 3 vehicles from Matt and Chad Being in the Automotive business myself They always are professional and treats me with respect and also gives me a competitive price. There no place else to go if your looking for a used vehicle or a new GMC or Buick. Great job !! And once again THANK YOU!!!!!!

Sherry

1 de ago. de 2015

Matt Cross was great to work with. I called and talked to him about what I was looking for. He called me back and offered some suggestions. He answered all our questions over the phone and we came into the dealership to test drive the cars he had available based on our specs. He was very knowledgeable about the vehicle and explained all the details. He made sure we didn't leave with any questions unanswered. The buying process was smooth. We were happy with our service. Matt even took the time to set up all the personal preferences in the car and our free on Star trial and App. He followed up the next day to make sure we didn't have any questions and were enjoying our new purchase.

Brenda

27 de jul. de 2015

My husband bought a car and the next day got laid off. Matt called us later the day he found that out with two possible job leads. Who does that? In this day and age, it is a wonderful thing to have someone care so much.

Calvin

27 de jul. de 2015

I had an appointment scheduled for 7:30 am but arrived 15 minutes. After checking my vehicle in, I waited approximately 45 minutes and my car was ready

Shaun

25 de jul. de 2015

Everyone is always polite and courteous. Service is prompt and efficient. Dave cross Buick always surpassed expectations and my family enjoys taking the trips there.

Marian

23 de jul. de 2015

I had a good experience with getting my oil change. The people were kind and explained additional repairs needed before charging.

Lora

22 de jul. de 2015

I recently purchased a new car. Ken, the sales person I worked with was courteous, informed and conducted the sales approach in a manner that I was very comfortable with. He made every effort to learn what I wanted and match my wants with that of the agency. A good experience, if buying a car can be that. Ken made the experience a very pleasant one as did the entire staff.

William

20 de jul. de 2015

I had called and set up an appointment to get my oil and filter changed, get a Missouri safety inspection, and have the recall done on the ignition switch. All this work was done in less than an hour and a half. Fast and professional service.Best dealership in the city. Honest and friendly people.

Brenda

17 de jul. de 2015

We have purchased our last 6 automobiles at Dave Cross and see no reason to go elsewhere. We could go to Ford and get employee discounts since my son works there, but we find comfort and satisfaction in continuing to remain loyal customers to Dave Cross no matter what savings are dangled in front of us. Thank you so much for keeping us outfitted and safe.

Becky

16 de jul. de 2015

I was very pleased with their promptness, courtesy, friendliness and professionalism. It's so nice to be greeted with a friendly smile and concern to address all my vehicle service needs.

Michael

16 de jul. de 2015

Notification about brake pad work needed on my GMC Sierra was most helpful. The courtesy transportation to my home and back to dealership was very much appreciated. Your Service Department went the extra mile to please!!!

Frances

11 de jul. de 2015

As always love coming to see the Cross boys! I feel like we are family after all these years. Always do a great job on my very pretty car.

Matthew

11 de jul. de 2015

We have always gone to Dave Cross when we are looking to purchase a car. Customer service and staff are always a pleasure to deal with.

Brandy B. & Page

11 de jul. de 2015

The service dept greeted me quickly. They fit me in the schedule bc somehow my appointment wasn't logged when I called the week before. The waiting room was clean and mostly quiet enough to read. My car was cleaned and ready to go in no time.

James

8 de jul. de 2015

matt is a very friendly guy and showed us the all the details of the Buick Lacrosse.He was down to earth and reminded me of my own kids.He was not pushy :-).We liked YOU Matt Cross!

Joe

8 de jul. de 2015

It took 4 times going back to the dealer have the problem fixed, however they were able to fix the issue I was having with my AC. They were very helpful and I will continue to be a customer.

Julie

28 de jun. de 2015

They were very friendly and patient with us. There was no pressure involved. The salesman took the extra time to show everything on the car. We did not feel rushed.

Jeffrey

23 de jun. de 2015

I explained my situation / problem to Dave Cross and he checked on availibity of the replacement part and I left my vehicle with the dealership. I arrived the next day to check the status of my vehicle and they told me my vehicle was done.

Karen

15 de jun. de 2015

I was apparently confused about the date of my service appointment and showed up 24 hours late! The service writer assured me it was not a problem and he would get me right in. The work was done in a timely manner and quite satisfactorily in spite of the confusion about which day it was to be done. Very accommodating.

Eric

15 de jun. de 2015

I had a scheduled oil change and tire rotation and everything went very good. Turnaround was great and service department was good to work with.

Marilyn

14 de jun. de 2015

As always, the service was great. I was greeted promptly when I arrived and the work was done quickly and expertly.

Michael

12 de jun. de 2015

I drove into the service department with a tire going flat on my Terrain. I had added air to it earlier in the day, but didn't feel comfortable taking it just anywhere to be repaired. I was greeted and welcomed with courtesy, my tire was repaired in a short time and we were on our way. They even took time to wash my car!! Great service!!

Nancy

12 de jun. de 2015

My experience at the service department at Dave Cross Motors. Was good and repair done when promise the act or manner of professional serving ,etc. they were very helpful and provide guests with coffee.Thank You Dave Cross Motors.

Scott

11 de jun. de 2015

greeted quickly & professionally. Clean waiting room. Provided a work space with free wifi while I waited. work was done quickly and discussed appropriately.

James

9 de jun. de 2015

My service was taken care of in a very professional manner. All repairs were done correctly the first time and the remodeled facility looks great.

Sheila

5 de jun. de 2015

After being in the car business nearly 15 years myself, I have an understanding what makes a dealership above and beyond from the average. It pleases me to share with Dave Cross Motors, your dealership exceeds the normal. Starting with sales, finance, service and let's not forget the office staff. The best advertising is a customer's word of mouth. Other local dealerships, express if you don't visit their location, they can't save you any money. Yet others, advertise giving false information. The staff at Dave Cross Motors provide professionalism, knowledge, are courteous, and much more.

Michael

3 de jun. de 2015

We were warmly welcomed by David in the service department. David made certain we were comfortable in the customer waiting area and told us our wait shouldn't be long before our car was fully serviced. Great staff in the service department! Everyone from the sales floor to the parts counter was friendly and courteous.

Catherine

30 de may. de 2015

Ken was great to work with and has been very very helpful I would recommend him to anyone. No pressure has helped learn all the features.

Shawnell

21 de may. de 2015

I have not been having a good experience but this last visit was pretty good I called and a Byron answer wonderful customer service very nice and pleasant was able to bring my vehicle in the same day quick service and even wash my vehicle better experience this time around GREAT JOB Byron !!!!!!!!!!!!!!!!!!!

Everett

19 de may. de 2015

Matt was extremely helpful and knowledgeable about our recent purchase. He made the car buying experience easy to navigate through.

Michael

18 de may. de 2015

Friendly and quick service. Oil change was in and out in no time. Made an appointment to have a problem with my transfer case. Once again, dealt with quickly. Five were involved including Mr. Dave Cross to insure all was well. Operator error and some need training and procedures. Thanks guys.

Matt

14 de may. de 2015

i ran over a large chunk of metal and my tire was flat in no time. i came in with no notice and David had me up on the rack in minutes. they fixed my tire, changed the oil, replaced my cabin and air filters and I was out the door in no time. Excellent. I was very busy that day and didn't have time for delays. Service was excellent.

Thomas

14 de may. de 2015

It was during a busy time for everyone, but no one made me feel rushed and the service was great, this is a great team of guys/gals and I always enjoy my visits!

Elizabeth

9 de may. de 2015

Emphasis is placed on our needs rather than the dealerships'. Instead of trying to steer us to a vehicle you want to "move" you found the vehicle that met our needs/wants. This attitude towards customer satisfaction makes it very easy for us to recommend you.

Meg

7 de may. de 2015

Byron Hughes was my service representative. He was very helpful, polite, and followed up with my service status in a prompt manner. The facility is very nice and comfortable AND I truly appreciate being able to make an appointment vs. first come, first serve. The visit was completely terrific and fast - thank you.

Robert

4 de may. de 2015

Excellent service! Friendly, knowledgeable, and quick. From the service writer, Mike, to the cashier, Connie, to the Service manager, David Lee, all good and helpful people. Thanks!

Lora

3 de may. de 2015

The young man at the front desk who checked my car in was the very best that I have had. He went beyond the normal to help!

David

1 de may. de 2015

They did an excellent job repairing the molding on my car! Can't even tell it's not original! As always great service!

Gary

30 de abr. de 2015

Personable; worked hard and was flexible to close the deal; spent time showing us the features of the truck when we picked it up; followed up the day after with a phone call to inquire if we had any questions

Glenna

30 de abr. de 2015

The service guy went about and beyond to help me the day that I came in for a recall on the Buick I recently inherited from my dad. Very impressed! Thank you!

Heather

30 de abr. de 2015

Gary helped my dad buy a truck in January. When I wanted to buy a new car, we went strait to Gary. He's very easy to get along with, listened to what I wanted, and helped me find a vehicle to match my budget. Everyone I met there was friendly! The gal at the front was super helpful, too, because I left some stuff in my old car, and she gave Gary a heads up, so I could get my stuff out. I don't even live in Lee's Summit. I live in St. Louis, and I would still go back to Gary yo buy again.

Don

28 de abr. de 2015

I've been using Dave Cross for a number of years, they are always very professional. They get you in when they say they will and all work is done in a timely manner. I will not take my vehicles any where else. Don Howerton

William

24 de abr. de 2015

I have all my service done at Dave Cross Motors. I bought my 2006 Buick Rainier new from the dealership and have been taking it there even though the warranty is over. I like the dealership and they make me feel confident the work is done right and I'm not being over charged. Byron was very helpful in suggesting the front end alignment when I went in for my oil change and my Rainier runs much better for having it done. I have also worked with Dave Cross in the Service Department many times and is another reason I keep coming back to Dave Cross to service my vehicle. I would also like to point out this is the first new vehicle I have had service at the same dealership I purchased it at for the life of the car. People like Bryan, Dave Cross Jr. and the rest of the staff have been great that's why they have received my business for 9 years.P.S. You always send this to my husband Bill but it's my car Valerie Carle...Thanks!

Kristen

24 de abr. de 2015

When I left your dealership, I always check my tire pressure and realized that one of my tires was not the same pressure as the others. I believe this is part of what is included in your oil change service.

Lee

23 de abr. de 2015

Matt did a great job finding out what our needs were and lined us up with the best vehicle for our situation. He was flexible concerning our schedule, was professional and friendly, and overall provided a good experience.

James

22 de abr. de 2015

They are always fast and friendly! This time, my car lost a magnet during its wash. One of the gentlemen there was kind enough to search for it and find it for me (it is a Wounded Warrior Alumni one for my husband and therefore sentimental to me)

Stacey

17 de abr. de 2015

I was very happy with the sales process. No high pressure and very helpful staff. However, when I Took my new car to be cleaned for final delivery, I was very disappointed in the job done both inside and the outside of the car.

Sheila

14 de abr. de 2015

The Dave Cross Service Department consistently goes out of their way to make things right, they go the extra mile for their customers to ensure they are satisfied.

Becky

14 de abr. de 2015

I loved that I could schedule a service time online. I was very pleased with Dave Cross Buick GMC's courtesy, promptness and service on my vehicle. I sincerely appreciated having clean work space to use while I was waiting.

Kim

11 de abr. de 2015

My appointment was for a recall notice. I asked if there was a chance to also get an oil change and was happy that they could accommodate me. Overall a very pleasant experience.

James

9 de abr. de 2015

We were very cordially received late on a Friday afternoon by Matt Cross. He took all the time we needed to consider models & options, answering our questions & providing details & benefits so we could make an informed decision. It was great service with no pressure & highly appreciated.

Kennth

7 de abr. de 2015

The check in guys were very helpful. They took the time to explain both the good and bad about my car.

Derrick

2 de abr. de 2015

Derrick is the best and most knowledgeable service consultant. He was very helpful and courteous. He deserves a big raise for his efforts and time

Keith

2 de abr. de 2015

It took two trips to remedy the warranty service. According to the service tech, it was some sort of glitch with GM's software. It would have been nice to have had a notice before I arrived on the first trip that the service was going to have be postponed.

Seba

31 de mar. de 2015

Because of a past bad experience, I had been putting off buying a new car, needless to say I was so pleasantly surprised this time. I was actually allowed to buy a car without pressure tactics from a salesperson, yet, they were very helpful. I left with a beautiful new car and very nice feelings about my purchase and future relationship with the dealership.

Barbara

31 de mar. de 2015

I was told what the problem with my car and how much it would cost to fix it, giving me the decision to repair or not for that amount. I always feel comfortable about having my car repair at Dave Cross.

David

30 de mar. de 2015

Our experience was excellent! Matt Cross, our salesman, did a great job of explaining features and getting us into the right vehicle. We will be back when it comes time to buy a truck.

Ryan

28 de mar. de 2015

The cross family has always been very friendly and every time Income in. It's nice when your employees can remember your first name when they say hello.

Chad

28 de mar. de 2015

Best Experience Ever! Dave Cross has awesome employees that always make me feel comfortable and welcome to be there. They always go above and beyond in Service and Sales! Thanks David Lee, Derrick, Mike, and Byron!

Sandra

27 de mar. de 2015

The staff was more than willing to accomodate us in any way they could. There was no high pressure, pushing us to buy. They treated us like valued friends and we will definitely recommend them and do return business as well. Terry Phillips was an excellent sales rep. The financial office made it the easiest transaction ever. We were more than pleased with the trade in we received. Over all a great experience.

Patricia

27 de mar. de 2015

I was especially pleased with the courtesy, attention, and fun humor of my service consultant, Byron Hughes. He promptly greated me upon arrival through completion.All services were completed most satisfactorily by service personnel.

Darrell

26 de mar. de 2015

I was in and out which was good. Dave Jr. is so good at keeping his word. I looked at two new cars and found the cashier helpful as she has purchased at what I am looking.

Melissa

25 de mar. de 2015

We have bought a couple of cars from Dave Cross over the years. We are very pleased with the new dealership and service center.

Ma

19 de mar. de 2015

Dave, and his personal touch in the service department, is the most important factor that keeps me coming back for the recommended service. HI have replaced 2 ignition coils at my expense , Dave had the next 2 replaced for being defective at no cost to me. i just hope the remaining 2 keep working, but if not I'll have Dave's people fix it .

Billy

13 de mar. de 2015

Byron did a great job of getting me back asap with an unscheduled oil change tire rotation and getting me out the door as soon as possible I appreciate the service and I will be back

Gregory

1 de mar. de 2015

From the sales process through the delivery process my experience was excellent. The purchasing experience was a pleasure at Dave Cross!

Nick

1 de mar. de 2015

Came in for a standard oil change and tire rotation...met expectations...only wish that you could expedite this service...in my opinion, it shouldn't take an hour and twenty minutes...especially when I can go to Jiffy Lube and be in and out of there 30 minutes or less...

Gary

27 de feb. de 2015

I dropped our truck off for service and it was going to take about 3 hours so I was offered a ride home so I wouldn't have to wait. The driver that brought me home was a very nice and friendly man and I really appreciated the ride.

Jamie

25 de feb. de 2015

Byron was great and I enjoyed having him as my contact there. He had great customer service and kept me in the know during the whole process!

Kenneth

23 de feb. de 2015

Been doing business with Dave Cross for 17 years, the only place I will have my vehicles serviced. Proactive approach to ensuring customer vehicles are safe, dependable and always in great shape mechanically.

Geraldine

21 de feb. de 2015

It was very quick & professional. Bryan was very helpful &made us comfortable & felt like more or less, family.Thank you one & all.Gerry Jacks

Michael

14 de feb. de 2015

Quickest service I've ever received. I was figuring on being in the service department for at least an hour, but I told them I needed to be out quickly. Lo and behold; I was out in 30 minutes!! Thanks!!

Tisha

9 de feb. de 2015

My family has worked with Dave Cross Jr. since 2008. He always makes sure we are taken care of. On this particular visit I had discovered a tear in the sidewall a front tire. I called Dave to see if I could bring it up to the dealership to have the spare put on the next day. When I came in I was greeted by Derrick. He quickly had my Enclave sent to the back to have the spare put on. He then assisted me in ordering a new set of tires. I dropped the vehicle off later in the afternoon the same day, Derrick called me at 0900 the following day and told me the vehicle was ready. I very much appreciate the time both Derrick and Dave took to make sure all was well. And especially appreciate how quick they were to get me back on the road! Thank you!!!

Beverly

6 de feb. de 2015

We had the tires rotated and an oil change. The next day the service light came on and we returned the car to Dave Cross and it was taken care of in minutes.

Terence

4 de feb. de 2015

Made appointment for service the day before. Drove right in & was greated, info taken & shown the waiting area. Service was completed in reasonalbe amount of time. Paid the bill & was on my way. They even washed the vehicle.

Marilyn

31 de ene. de 2015

We bought our second Enclave from Matt Cross. We feel confident that Matt gives us the best deal possible. The people at Dave Cross make buying a car enjoyable and stress free.

Raymond

31 de ene. de 2015

Matt went the extra mile explaining everything about my new GMC Terrain and went I left he followed up with a phone call asking me if I had and questions. I will call him again on my next purchase.

Leon

28 de ene. de 2015

Had the power steering pump replaced. It took longer than expected but worked out fine. I'm not sure that it cured the problem will have to wait and see if the noise/vibration have quit.

Jeffrey

27 de ene. de 2015

Had a tranmission leak and a thumping noise when I accelerated at a stop sign / stop light and one of my rear defroster cables came loose. Dave Cross Motors thoroughly inspected my yukon and found OTHER stuff wrong / problems and fixed EVERYTHING. I AM HAPPY, HAPPY AND HAPPY. Fixed everything the first time !!!!!!!!!!!!!!!!!

Stephenie

26 de ene. de 2015

I only had my oil changed for the first time. I was expecting it to take an hour and it only took 30 minutes. This is of course awesome. Staff was very friendly.

William

23 de ene. de 2015

I called five days prior, to set up an appointment to have the oil and filter changed and a four wheel alignment check. While this was being done, test drove a pick-up and talked to a salesman about a car for my granddaughter. Couldn't make a deal on the pick-up, but salesman is keeping a lookout for one for me and also for a car for my granddaughter. By this time my car was completed and as usual did a great job. With Dave Cross mechanics, I don't have to double check to see if the work was done right, I know it was.

Robert

23 de ene. de 2015

Ken Auch gave us a very rewarding new car buying experience. Thank you again for the time and patience you took with explaining all of the various components of our new car.Best Regards, Melody & Bob Studer

Joe

22 de ene. de 2015

if I didn't trust your services dept. I would not bought our cars there. Service sells the car for me.

Alfred

22 de ene. de 2015

I sat in the waiting room, drank a cup of coffee. Talked to my salesman Matt Cross who as a young man has very good skills keeping in touch with customers. Very impressed with this young man. Oil change was done in about half an hour, no complaints at all. Very pleased with Dave Cross Motors.

Robert

14 de ene. de 2015

Ken Auch was very accommodating and a great ambassador for your business. Mike the financial rep was also very helpful. We are currently looking forward to hopefully a long and positive relationship.

Glenn

12 de ene. de 2015

I came in for the 2012 LaCrosse recall to replace a bolt in the front seat. They got it done within 1 1/2 hours and I was on my way.

Robert

9 de ene. de 2015

I not only would recemmend Dave cross Buick, i already do recommend the dealership and service department. they have a great service department I have had several friends and nabors buy thier and also family members.Robert Smith

Bob

7 de ene. de 2015

Very impressed. The work was done very quickly and the price was fair. I will recommend Dave Cross Motors to my friends.

Ryan

7 de ene. de 2015

Check engine light was on and it was an easy fix no money out of pocket under warranty very quick and good service.

Tommy

7 de ene. de 2015

Matt Cross was my salesperson and I understand why he is a top salesman. He is the best car dealer/salesman I have ever encountered in my 51 years. He made me so comfortable and was so personable that not only did he make me want to buy my pickup, he makes you want to be his friend and a friend of the dealership. The time he takes to go over every button, knob, and feature on my truck makes me confident I understand my vehicle. I realized how awesome he was when I was speaking to a friend that had bought a Chevrolet Silverado at another dealership (Warrensburg) and I was showing him some features and he was telling me he wished he had the same feature and upon looking at his pickup, he realized he had the feature and he never knew because his dealer never took the time to explain any of his trucks features. The spray in bedliner from his dealership was very poor quality (the failed to remove the plugs where the tie down hooks go. I am very thankful that I finally found a dealership I feel I can trust. Thank you for the outstanding service and making me a loyal customer.

Sheila

24 de dic. de 2014

Told my husband how nice they were and made everything as easy as possible told my husband i would write a nice note for them

Shean

24 de dic. de 2014

My buying experience at Dave cross was easy. Our sales person Don Paddock was very professional. I would definitely buy another vehicle from Don at Dave Cross. Also when we went into the finance guy he didn't try to upse me I really like that.Thanks Shean Roark

Vicki

17 de dic. de 2014

Service department is always friendly. I moved to Overland Park from Lee's Summit and still take my vehicle back to Lee's Summit for service.

Wendell

17 de dic. de 2014

Welcomed by staff upon arrival even towards the end of the day. Enjoyed the clean waiting area with big screen TV and plug in for me to plug my laptop in to work while waiting. Quality of work was outstanding. Kudos to your shop staff too

James

14 de dic. de 2014

Matt Cross is one class act. He knows everything about GM products, listens to your wants and needs as well as find you the best deal possible.

Valonda

11 de dic. de 2014

The cost was OUTRAGEOUS!! I'll be looking for a more reasonably priced auto service - hope to find a reliable service!!!! I just can't afford the high cost!!! Otherwise, service is great!

Frances

5 de dic. de 2014

Always Good! Love the Cross boys!! Feel right at home with them and always satisfied with the work they do for me. And love my new car ..almost new 2013.

William

5 de dic. de 2014

Gary was very attentive and knowledgeable. He went out of his way to get us the best deal. We will definitely want him to be our salesman the next time we're ready to trade!

Bradley

3 de dic. de 2014

Always someone there to immediately greet you and to find out about your service needs. New facility is a great improvement.

Tim

3 de dic. de 2014

I found a screw in my tire on Friday around noon over the Thanksgiving weekend. We were planning a 3 hour drive later that afternoon. I took it to Dave Cross and they took care of it immediately while I waited (watching college football for 20 minutes in their waiting area).

Bridgett

2 de dic. de 2014

I had a very pleasant experience at Dave Cross Motors; Matt Cross did a great job answering my questions and provided information that helped me feel comfortable and confident with my purchase. I had been to other car dealers prior to coming to Dave Cross and can honestly say this was by far the best experience I had. I appreciated the helpfulness and professionalism that was shown by all I came in contact with.

Bradley

25 de nov. de 2014

I have had many experiences buying new GM cars and the staff at Dave Cross is by far the most friendly and yet professional group to buy a car !

Kimberly

20 de nov. de 2014

Staff was absolutely amazing. They went out of their way to find the problem and made sure my handicapped cousin and myself safe! Thank you so much to a dedicated staff.

Mike

16 de nov. de 2014

Even though it was a late appointment, I was pleased that they took the time to fix the latest recall.

Barbara

8 de nov. de 2014

The family friendly atmosphere make me feel welcome and comfortable to have my car worked on. I trust the mechanics when I am told what is wrong with my car. I needed a new remote-starter, but before they program the new remote the mechanic try to program the old one. This and all other services is what keep me bringing my car to Dave Cross Buick GMC. When General Motors had the recall on my HHR, Dave Cross did everything to make my grandchildren and I were save by placing me in a rental car. The love and concern that was given to my family when my son-in-law passed was another show of Dave Cross going above and beyond.

Glenn

7 de nov. de 2014

This was just an oil routine oil change. I was surprised that they didn't put in the longer lasting synthetic oil which I hadbeen told in the past that it was recommended. I didn't tellDave, the service writer to use that more expensive oil, butmaybe I should have. Other than that, all is well. Thanks.

John

6 de nov. de 2014

Always smooth and great communication. All issues were resolved and maintenance performed - along with a nice car wash to top it off!

Jamie

6 de nov. de 2014

Very good experience. The third truck I have bought from Davis cross and have had a good experience every time

Donna

4 de nov. de 2014

When I walked in your service person knew me by my first name, like I was family. Recall notice was handled quickly and professionally and all my questions completely about the recall. I feel safe in my GM cars.

Damon

4 de nov. de 2014

David Cross was amazing to work with (as always). Got us in and out in a timely manner considering all of the work we had to do to my Acadia.

Nick

3 de nov. de 2014

Was able to get me in last minute and also perform a recall and rotation on my tires in just one hour.

melchert

28 de oct. de 2014

Long before I bought a car from Dave Cross Motors, I took my Sierra there for regular service. The consistent high quality, accessible, and affordable service offered by Dave Cross and his team has been truly remarkable! That consistent service game me confidence to consider purchasing a vehicle from Dave Cross Motors--I've now done that twice.My most recent experience was a "click and drive" online experience with Dave Cross Motors. Don Paddock, the internet manager took on my case. I found Don to be a truly remarkable sales person. He knew everything about the vehicles I was considering and answered every question I had. Probably most importantly to me was that he actually listened very carefully to me and responded promptly and appropriately to every request. I told him that I took a lot of time to make the purchase decision and that I could be difficult to deal with. Yet, he never pressured me and always responded with excellent information. In the end, he worked a great deal for my trade in and got me the best price possible on my new truck. And, to top it off, unlike other high pressure/high volume dealers in the metro area, he followed up with me and even helped me in getting and using a GM coupon for accessories (and he ordered it for me). He has continued to follow-up appropriately and timely on everything.I highly recommend Dave Cross Motors, Dave Cross for his affordable, accessible, and high quality service, and Don Paddock for new vehicle purchases. The whole team at Dave Cross Motors is outstanding! My thanks to Cliff as well. They are a great group!Thanks Dave Cross Motors!

Eric

23 de oct. de 2014

Had an oil change and a tire with a leak. Both were taken care of and I was completely satisfied. Thanks.

Roger

11 de oct. de 2014

I was impressed with the straight forward answers I received. Chad is a pro that comes across as sincere and honest. Perr Neilsen (sp) didn't have a lot of product knowledge but was willing to get the answers for me. He came across the same as Chad...sincere and honest. I will give him an opportunity to sell me my next car.

Michael

4 de oct. de 2014

Friendly, courtrous and efficient as usual and the waiting area also clean as usual (they could use some artificial sweetener packets for coffee).

Michael

2 de oct. de 2014

Every person, Tech's, Sales and Service personnel are top notch. Always pay attention to my needs and go the extra mile to make sure that my vehicles are taken care of. Best dealership I've ever dealt with, bar none!

dsddcd

2 de oct. de 2014

With the integration of service and sales into one it has made the facility much better. You can buy and car then meet the service people that will take pride in maintaining your vehicle over its life. The new service department great, state of the art, spotless and efficient. Unlike these mega dealers that are buying up all the others littler operations, the Cross team still take pride in their jobs something I don't see much of any longer. I will be a customer more many years to come. Thank you Matt and Dave for all your help.

Connie

2 de oct. de 2014

Matt Cross was great, took care of everything making my purchase enjoyable. He also showed my wife how to operate t all the whistles and bells so that she was very comfortable with all the options when we left.

Robert

1 de oct. de 2014

They balanced my wheels and I was in a time bind so they offered a loaner truck to help me keep my other appointments.

Wendell

23 de sep. de 2014

Thanks Matt Cross for going above and beyond by staying after the dealership was even closed on Saturday evening to make sure our new car purchase went smoothly! Matt knew exactly what we wanted, gave options of other cars available to ensure we made the right purchase. And, thanks for greeting us so friendly when bringing the car back for detailing the following day by Matt Cross & David Lee Cross too! Great teamwork by everyone at this dealership even behind the scenes to ensure everything was perfect and for making this such a great experience for us! Again, give our thanks to everyone at this dealership! Great experience!

Edwin

21 de sep. de 2014

Everyone is very helpful. They act like we are family. The atmosphere is great and so is the service. We especially like the way Matt Cross pampers us. He is a great guy and really knows how to treat his customers.

Rebecca

18 de sep. de 2014

I have always been treated well and feel that I have been told the truth about my car and fairly charged. Nicco is the service person I have dealt most often. He is polite and respectful, not only with me, but others I have heard him speak to.

Jocelyn

13 de sep. de 2014

Nico, if that's how you spell his name, went above and beyond in my opinion to help me out. Was so pleased to have come in contact with him and have him assist me!

David

10 de sep. de 2014

Most of the time we receive excellent service but recently we had a flat and came in on the spare. We were told we needed new tires. So we purchased 4 new tires there and had them installed. you can imagine our surprise when we got home to find everything just thrown in the trunk.

Curtis

5 de sep. de 2014

They made the process fast and easy which is what we want. We new.what we liked just needed the right deal and a quick turnaround which is exactly what they provided. Matt cross was excellent we will be visiting him in two years for our next car. Hopefully Buick has a hybrid by then.

Carol

10 de ago. de 2014

For a lube and oil change I was there for almost 2 hours which seemed a little much. However, I appreciate that Dave did apologize for the wait.

David

18 de jul. de 2014

excellent service. you were concerned with getting the car fixed right instead of how much money you could charge. i thank you for your concern.

Lyle

15 de jul. de 2014

Matt Cross is very polite young man and knows his vehicles quiet well. He makes the process easy and enjoyable.

Russell

9 de jul. de 2014

Dave Cross is an outstanding service rep. He is always very attentive to our needs and takes care of every issue as promised. It is also a very nice touch that he knows his customers by name. Outstanding Dave! Thank you!

gsieve

2 de jul. de 2014

Was in KC Metro on business and visited Dave Cross to look at a 2012 GMC Sierra Denali. Puchased the vehicle after meeting with salesman, Don Paddock. My experience was very good. Don was very personable, knowledgeable on the product and not over bearing. Very positive experience with the staff at Dave Cross including receptionist, business manager, etc.thanks. Love my new truck.GS

George

27 de jun. de 2014

well satified with the dealership as well as the people i was involved with. guess this as well as my previous experience with buicks i have owned made me sign for the2014 lacross.

BECKYAT

25 de jun. de 2014

I would like to thank everyone at Dave Cross Motors for helping out with the purchase of our new vehicle. We had a great experience with alot of patience from our salesman Donald Paddack. He was very knowledgeable about the vehicle we purchased and made sure before we left we knew all the ins and outs of it. He was happy to help us find all of the features that we needed on our vehicle, making our shopping so much easier with our busy schedule. Donald you did a fabulous job and we look forward to seeing you in the future. Sincerely, Taff Family

Michael

24 de jun. de 2014

My wife was warmly greeted by David Lee Cross and made to feel welcomed and appreciated. Dave kept my wife informed as to what they were doing to our car and when it was completed. My wife needed to be at a Dr's appointment at 9:30 and Dave got her out of the dealership in time for her appointment. We always have a positive experience with your service department thanks to David.

Johnny

18 de jun. de 2014

I brought a used car to be checked out before deciding to purchase or not. Got a detailed report on what repairs were needed.

Glenn

18 de jun. de 2014

Your service advisor, Don Wilcox, was very helpful. I got the Complimentary Inspection, and oil change and then Don personally drove the car to determine if the transmission was slipping. I thought it was, but he explained that it was doing what it normally does, and not slipping. He went into great detail on what he based his opinion on, so I have my fingers crossed that he is correct. Also, it was great to see Harry again after his long absents. We had a nice conversation. These two gents are the best you've got in my opinion.

tdhp55

17 de jun. de 2014

Price was right and the service was great! I would highly recommend this dealership to anyone in the market for a new or used vehicle.

Jermaine

12 de jun. de 2014

This was our best car buying experience. Matt did an outstanding job of explaining and demonstrating the features of the vehicles which was very helpful.

Donald

11 de jun. de 2014

Everyone is very friendly and informative. Waiting room is clean and comfortable. Mechanic crew does their best to do a good job.

Iris

6 de jun. de 2014

I went into the dealership because I had a low tire - which turned out to be caused by a nail. The young man who checked my tire after reporting it to me repaired my tire and I was on my way in less than 30 minutes.

billbergmann

2 de jun. de 2014

The worst experience ever! I went to the dealership to find out how they would replace the silver trim on my door that had faded to a whitish haze. I was met by a younger service writer (who's name I did not catch) he stated that because I bought the car at Car max that I should return it to Car max to see what they would do. To which I replied "but it is a Buick and only has 19,000 miles on it" said very sternly as I felt I was being pushed down the road. He responded by getting Gene White (the Service Director) who proceeded to blame first Car max for burning it with a chemical. Then when I told him that it was not that way when I bought the car he proceeded to blame me for the "damage". Finally I stated "how much for the part and the installation?" He continued to argue if the part was defective or not by using an example of "if your windshield got a crack would that be defective" to which I responded that is not the same thing and he continued to argue doing his best to get me angry. After that I asked one last time "how much for the part and the installation" to which he replied "I won't sell you it go somewhere else". At the end of the conversation he stood in the door of my car and continued to berate me until I stood up and told him that he best step back. I love my car and am unbelievably happy with everything that has transpired since I purchased it, however Gene is a rude instigating man that should be given a position with little or no contact with people.

tdw1962

30 de may. de 2014

We searched online for the particular car we purchased. Dave Cross Motors had it. Don Paddock was very helpful, pleasant and knowledgeable about the car. Even though this is a Buick GMC dealership, the car we wanted was a Cadillac CTS and it was at this dealership. The sales and finance experience was great, not too lengthy and not too pushy. We would come back to this dealership.

cdadams62

29 de may. de 2014

Richard Hill was very patient with me. Listened to all my concerns in buying a new truck and allowed me to make my own selection. He answered for all my questions, and explained every detail and options on all the trucks I looked at. I never had a better buying experience and would highly recommend Dave cross dealership to any one considering buying a used or new vehicle.

golfguy1

28 de may. de 2014

Don was very helpful with me and my wife while we were looking for a new truck. He answered all our questions and gave us a good deal on a new GMC. He also has called to check if I needed anything or had any more questions. He's the first salesman to do that and I have bought several new cars and trucks. I would recommend this dealership to anyone.

Janna

27 de may. de 2014

Service was fast - oil change & tire rotation. Staff was friendly, and they even washed my vehicle! I don't take my GMC Acadia anywhere else. Thanks!

Michael

25 de may. de 2014

The salesperson, Matt Cross, is really very good at working with the customers needs. When the vehicle was ready to pick up he went over, in detail, the options to setting up the GPS, entertainment system, driver controls and safety options. All I'm a repeat customer because of Matt and David Cross in the service department. Both are outstanding representatives of General Motors.

Randy

25 de may. de 2014

Matt Cross was excellent to work with and has been there for this old guy answering any questions for just taking care of setting things up for us

Carla

23 de may. de 2014

We called to schedule service and we got in on time. All were real friendly and caring that we got great service.

Geraldine

23 de may. de 2014

Andrew was a fantastic, cool, efficient and very patient salesman with my husband & I. He was very understanding with our wants & needs. Please inform him of the above.We are very satisfied with the Verano!!!

ethkymom

21 de may. de 2014

Don worked with me throughout my whole SUV buying experience, I contacted him by internet first, and he got right back to me. I had a lot of "specific needs" in a vehicle that he helped me find, he even scoured the nation to order in the exact SUV that I wanted!!! It was really a quick and easy experience thanks to Don and Dave Cross. They are such nice people there. I would totally recommend buying your next vehicle at Dave Cross and ask for Don!

Pantherlynn

19 de may. de 2014

They made me feel welcome and treated me fairly. This is the second vehicle I purchased from them, and I'll go back again for my next vehicle.

Demetrius

11 de may. de 2014

Chad was great and did everything he could to get us the great deal possible. Richard provided us great customer service and made sure we understood what we were buying. Chad and Richard both provided us the complete buying experience.

Don

8 de may. de 2014

I have been to the service department at Dave Cross on several occasions and have always been treated with respect and all work was done promptly. I have not had to return to have something worked on twice. You have one service manager named Don who really goes out of his way to make sure that all work is explained and done properly.

Stephen

6 de may. de 2014

Matt was very knowledgeable about the product and took his time explaining all the new and different features on the new 2014 denali pickup truck

Bonnie

6 de may. de 2014

I was pleased they could handle my flat tire in a timely manner and they even washed my car which was a surprise since they had not washed it the last time I was in for service. Everyone was kind. However when I had left the dealership I found an antenna in my front passenger seat and had to drive back to the dealer to have them replace it since I had no idea where it came from. They replaced it promptly.

Edward

2 de may. de 2014

Nico is the best. He is alwyas so helpful and patient, since I'm not very tech knowledgable. The work was done in less time than was thought. I think it would be a great idea to have classes for the new technology, so we would know what all is available without reading the manual page by page.

Amanda

1 de may. de 2014

Friendly, streamlined process. Best experience I have ever had at a dealership. I will recommend this dealership to anyone I know looking to purchase a vehicle!

Brad

30 de abr. de 2014

As a salesman myself, I truly hate buying new cars and trucks. But Dave Cross was one of the best I've dealt with in years and will be buying many new cars from them in future. They made it easy to trade and were very fair and honest. Financing was made easy and clear to understand. From my salesman to Chad Cross himself I couldn't have been more happy with my experience.

Timothy

30 de abr. de 2014

We worked with Nico in your service area to get quotes, set the appointment, and keep us updated on the installation of new tires, recall repair, and oil change. He was very knowledgeable and provided overall some of the best customer service I've experienced at an automotive service center.

Lynette

30 de abr. de 2014

The service was completed quickly. And the Service and sales staff were very friendly and helpful. Car was also vacuumed and washed.

Charles

26 de abr. de 2014

Richard Hill, Chad Cross and Justin Crenshaw made my truck buying experience stress free. Thank all your people for being a professional car dealership.

KeithKC.MO

25 de abr. de 2014

Excellent experience! There were no high pressure tactics used to get us to buy a new Buick LaCrosse at Dave Cross. Matt Cross was very knowledgeable and respectful.

Sarah

25 de abr. de 2014

Great people who kept me up to date on the progress of my car. Quick, fair pricing and they even told me that I did not need brakes when I was sure that I did. They could have easily threw new brakes on and charged me for them. I was a first time customer but will be returning!!!

Edward

24 de abr. de 2014

I always love talking to Niko. He listens to me and is concerned that my problems are taken care of. I appreciate the replacement of the radio, since this is the 2'd time I've had a problem with the navigation system.

James

23 de abr. de 2014

The easiest experience ever!! When time comes to replace this car, I'll become a repeat customer!! Don Paddock was a great salesman who listened to what we were looking for and what we wanted financially and HE MADE IT HAPPEN!

Dean

22 de abr. de 2014

Our experience with Dave Cross motors goes back a ways, starting with Jim Elsloo. He was great, and now we have been working with Matt, and you couldn't ask for better service. We are happy customers!!

Lynn

22 de abr. de 2014

Good experience and on time service. One thought. For those of us that take time from our day to have appointments, my previous dealer had several computers available so clients would not miss valuable work time waiting. I greatly appreciated this convenience.

Margaret

18 de abr. de 2014

Very good experience. Our salesman Matt Cross is great and we appreciate him and the concern he shows for us.

Steven

13 de abr. de 2014

I set out to buy a Chevy pickup and was just cruising through the lot but stayed because of the no pressure-just facts process I got from my salesman (Matt Cross). Have already recommended to two friends to go see him for a vehicle. I myself would be inclined to go back to the dealership for another vehicle when it is time.

Klonda

11 de abr. de 2014

Thanks to the service person I was told I was eligible for an air bag warranty work. I would never have known this if he had not told me. The service department is the reason I will buy my next car at Dave Cross

Ma

5 de abr. de 2014

I had called to schedule an oil change. Dave saw that my 09 Acadia was also on the air bag recall and included that as well without my needing to ask about it. I always get fantastic service from Dave Cross GMC.

gabegray3

4 de abr. de 2014

I could not be more pleased that I decided to go with Dave Cross Motors to buy a vehicle. I had been looking for a used Chevy Silverado, and I found one online that they had the exact model/trim/features I was looking for, so I decided to go give it a look. Not only was the truck in beautiful condition, the salesmen and finance manager (Sam, Gary and Justin) were some of the nicest people I have ever worked with. I was approached with a smiling, friendly face, and I instantly had the feeling that they were not trying to pressure me into buying anything. I went there near close one night and as I was walking away, Gary had just said "Come by tomorrow and give it a test drive. If you like it then maybe we can make a deal. If not, then that's okay!" Right then I knew that they were not one of those dealerships that are pushy and just trying to make a sale. So I came back the next day and worked with Sam and Justin on making a deal after test-driving the truck, and they were very honest, caring people. I ended up making a deal the next day. I cannot say enough good things about my overall experience of buying my first truck. I recommend this dealership to anyone looking for a new or used car with great, professional and honest people. In the future when I need to get a new vehicle, Dave Cross is first on my list.

David

3 de abr. de 2014

The dealership is a fine operation and it's because of people like Matt Cross that it is successful. Matt represents the dealership, GMC and General Motors as a true professional who not only sells the product but believes in this product. He is a true asset to Dave Cross Motors.

Marva

3 de abr. de 2014

Everyone, from the time I walked into the service area, until I picked my car up later that afternoon, was extremely personable and helpful. Don kept me informed of the status of my car's repair, and the gentleman that drove me home while I waited for my car was the nicest guy. Thanks to everyone!

Mike

28 de mar. de 2014

Always Friendly, Helpful, Courteous! I bought my used GM Certified Buick from Dave Cross Buick GMC in early December 2013. I was not happy when my engine suddenly quit in Mar 2014...Everyone was very understanding and went out of their way to reassure me everything would be made right!

Richard

28 de mar. de 2014

service writer was great service was quick. If I only had one complaint is that I had oily finger prints on the repair inside the vehicle overhead console, and on hood and fender of truck. Would recommend that youuse clean gloves on interior.

Frances

26 de mar. de 2014

I've been going to Dave Cross Buick for years and I love all the help I get from Dave and Matt and all the rest of the people who work there. I have always been very happy with their work and helping me out. Also love their new building very pretty and clean.

Bob Schlobohm

8 de mar. de 2014

Within the last 6 months I have taken 2 vehicles to Dave Cross Service for a state inspection. Both times they passed the state inspections. However, the first time when I get home the I could not turn off the head lights. So I take the vehicle back. REMINDER when I went in there was not a problem. They did the inspection and I come home. So when I take the vehicle back they say it has a light switch problem. This cost me 198.62 to have it replaced. Again when I went in to have an inspection there was not a problem. I took another vehicle in on 3-6-2014. There was no problem. It passed the state inspection. However, when I got into the vehicle, started it the check engine light came on. _When I left the vechicle to have them to perform a state inspection the check engine WAS NOT ON. So I went in (didn't move the vehicle) told them about the problem. They said they would check it out. About an hour later they tell me taht the light has gone out but that I need to have the Camshaft Actuator replaced. This will cost me counting an oil change approx $300. I have a big problem with both of these. Items. When I went in I only wanted a state inspection. When I com out the passed the inspection. However, Approximately $500 for problems that did not exist before I went in. I have a big problem with this.

Levi

7 de mar. de 2014

All the staff were excellent and knowledgable. Matt Cross helped with my purchase. He definitely went above and beyond to help me understand the features of the car and to make my experience enjoyable. All the staff I interacted with were excellent.

Nicholas

1 de mar. de 2014

I am looking for a car for my Twins and they are going to find a good trade in that might work for them. They greeted me and everyone was very nice. The service was able to get me in while I was there and get the scheduled maintenance done.

Larry

21 de feb. de 2014

I had stopped going to Dave Cross for service a long time ago, because they were rude and unhelpful on several occasions (long story), but I was told they had changed. They certainly have! Dave and the mechanics working on my car were awesome! They were VERY helpful and made what could have been an unpleasant experience an extremely good experience!

Chad

19 de feb. de 2014

Had a check engine light on so I brought it in. They worked on it through the day, calling me on a few occassions with updates. Fixed the problem, changed the oil and cleaned the vehicle. Very satisfied.

Peggy

14 de feb. de 2014

Very courteous and friendly. Such a wonderful thing having them take me & pick me up from Beauty Brands. Excellent service other wise I would have to find transportation. Saves me a lot of time

Wendell

14 de feb. de 2014

Everyone at the dealership treats me as if I am a part of the family. It is very refreshing when your business is appreciated.

Carol

7 de feb. de 2014

I appreciate receiving a "senior discount". Everyone is always friendly and do a good job of keeping a person posted on how things are going.

Robert

7 de feb. de 2014

It was a no pressure sale and we felt it was at a great price. We were show a few options and when we chose the Acadia Matt went over all the features and how to use them. A all around good experience.

Tasha

7 de feb. de 2014

It took several days for the issues to be handled, but at no fault of the dealership. Bad design of plastic door handles on a $62,000 vehicle, and the ridiculousness of retracting running boards the stop dropping because of gravel being stuck in the boards (not all of us live in suburbia with paved roads) shows how out of touch GM is with their potential customer base. I have to say that if I could find another US-company vehicle with the size of the Yukon, I would switch brands. I have only had GM vehicles, beginning with a 1982 Camaro, and I have owned three Yukons, but this may be my last if I can find something comparable.

James

31 de ene. de 2014

David Cross provides great customer service and I feel he gives an honest answer to your questions, rather than just trying to sell another service that may or may not be needed.

Jason

24 de ene. de 2014

Bought a GMC Acadia recently, discovered that I will most likely need a power steering pumped replaced. This is out of warranty, but the guys David Lee Cross and others were very helpful in diagnosing the issue. I appreciate the friendly service by your staff who has been extremely helpful with my recent purchase.

Kevin

24 de ene. de 2014

Dave Cross saved me $180 a month on a new vehicle and the process was quicker than any car experience I have ever had. I can't be more pleased.

Vickie

24 de ene. de 2014

very positive experience everyone very friendly and helpful. I wasn't even considering a GMC until Matt call me to come take a look at one. I did my research and it was the best choice for me. Thanks Vickie

Norman

23 de ene. de 2014

I had gone to have the new grill installed and get the truck detailed. The grill install went fine , the detail work was less than expected, so the truck went back for further cleaning. They also were able to install a needed recall update to the software.

Alfred

23 de ene. de 2014

Matt Cross went out of his way to make my buying experience a pleasant one. Very helpful, very considerate and thoughtful. I was most impressed with his professional attitude. No "pushy salesman" tricks. He made me a very fair offer, we talked and the deal was done. It's the way buying a car or truck should be. I'm very happy with the dealership and Matt Cross.

Jackie

23 de ene. de 2014

The staff at dave cross buick exceeded my expectations. I was referred to them and I certainly am impressed with all the staff that i met. From the mgmt staff, the sales staff all were very customer forcused. Great buick dealer to purchase a new or used vehicle. jackie

Karen

22 de ene. de 2014

Andrew Boyce was very knowledgeable about his products and could not have been more professional and pleasant to work with. Gene White was kind enough to give my husband (a former automotive service director) a tour of the Service Department. Percy in F&I was very personable and efficient. A pleasant experience all around. And the Enclave is WONDERFUL!

Philip

22 de ene. de 2014

Matt Cross and I have known each other for quite some time and this is the 4th car I have purchased from Dave Cross Motors. He gave me a fair price for my Envoy and offered all of the features my wife and I asked for.

Matthew

22 de ene. de 2014

I bought my Aztek from Dave Cross 9-18-03. I bought my Aura from Dave Cross 11-12-12. I bought my Terrain from Dave Cross 1-18-14. I don't know when I'll be buying my next car, but it will be from Dave Cross Motors. I don't make large financial decisions quickly. I make my living asking families to make the largest financial decision of their lives. I never rush them into anything and they know I have the patience of Job. If it takes a long time to become completely comfortable, I give them all the time they require. Dave Cross Motors has done that for me every time I have found myself in the market for a new vehicle. Every time, they perform with class, grace and respect. That's how they earned my loyalty. Matt, Chad and David, you really WON'T find a nicer bunch of guys! Thanks gentlemen.

Gary

28 de dic. de 2013

Was in for a routine oil, lube, filter, and tire rotation. took a little over an hour--which is longer than normal but it was snowy and icy and I imagine my vehicle had to thaw a bit before they could service it. Clean facility, professional and courteous service.

Keith

27 de dic. de 2013

Brought car in as it was beginning to have difficulty starting. Suspected it was the battery. It was determined to be the battery..car was done in a few hours and I was notified immediately that it was ready for pick up.

Michael

16 de dic. de 2013

We arrived for our service appointment and were greeted by David Lee Cross. He escorted us to the customer waiting area and made to feel welcomed by showing us where to obtain coffee and any refreshments we might want. When our car was ready, David came to the waiting area and informed us of what steps were taken to service our Terrain. After paying our bill, David led us to our car which had been freshly washed. Great service and always a pleasure to come back.

Billy

13 de dic. de 2013

My wife and I are really enjoying our new Enclave, The Salesman, and the process was exceptional. We did not feel pressured to buy, but were allowed to discuss with each other in making our final selection. This purchase was a 65th birthday present to each other.

CMJ1977

13 de dic. de 2013

I have bought over 30 cars in my lifetime. By a long shot Dave Cross Motors made my auto purchase the easiest I have ever made. No stress and no pushy sales. Sonny Page did a top notch job selling us our GMC Terrain. Great personality and made sure we got the car we wanted and the payment we could afford

Aimee

12 de dic. de 2013

They were accomodating to a last minute appointment to look into why my heater and my auto start weren't working as it should. When he came back to get me to let me know the findings, he said Enterprise was on their way to pick me up. Exceptional customer service. VERY, very happy with their amazing customer service, that many busniness lack today. :)

Matthew

11 de dic. de 2013

David Lee and Wendell did a great job to make sure my vehicle was service properly. I will definitely be back in the future. Thank you!

James

9 de dic. de 2013

couldn't have a better experience - salesman Matt Cross knew all the info on the vehicles we were looking and was able to answer all our questions

David

7 de dic. de 2013

We are always treated with respect and warm smiles when we visit the service department. We are so glad we found a great place to do business with.

Brenda

6 de dic. de 2013

On a problem that was happening to my terrain they could not repeat it. Several days later i received a call from the gentleman that helped me and he had done some research on the problem and had found other terrains with the same problem and how to correct it. Thanks great work.

Adam

5 de dic. de 2013

Our sales person, Andrew Boyce, was excellent. With all due respect to the car sales profession; he was friendly, not pushy, and seemed genuinely interested in helping, not just selling. This was a different, and preferable, experience compared to what we have encountered elsewhere. After we agreed to purchase the Buick Enclave; the rest of the process was very simple and there were no surprises. Assuming we continue to have a good experience with the Enclave itself; Dave Cross Motors will have a great chance at our business when were ready for another vehicle.

William

4 de dic. de 2013

Its hard to find a dealership which treats the customers fairly, but that is exactly what Dave Cross does. Dave Cross is a dealership with dignity and honestly. Great people working for them.

Gary

2 de dic. de 2013

I am constantly amazed at the kindness and gracious spirit of David Lee Cross. My car and I could not be treated any better anywhere! Thank you, David Lee!

Kay

29 de nov. de 2013

Got right in the morning I called for an appointment. Had a short waiting time once I arrived. Really appreciate this because I do not live in Lee's Summit and just happened to be there for a little while that day.

James

29 de nov. de 2013

As usual the service was very good. The service advisor was well knowledgeable to the repair work being done in a timely manor to picking up my car.

chrisnigro

26 de nov. de 2013

Wonderful experience! No pressure. The knowledgeable staff was forthright and courteous. Will definitely return for my next vehicle. This is the way car buying should be.

sdziura

19 de nov. de 2013

We just purchased our second car from Dave Cross Motors in Lee's Summit. The friendly staff is great and they work with you, and do not pressure you to buy something your no sold on. They are knowledgable and courteous and I will definitely go back again in the future! Purchasing our 2nd car from them was easy, and there was no stress involved. They are upfront and honest and I could not ask for a better sales person Sunny Paige! Thanks again ...

jimmymizell

8 de nov. de 2013

Our experience at Dave Cross was great. We are very happy with our new 2013 Buick LaCrosse. Sunny was very helpful and we didn't feel pressured to make a purchase. She helped us test drive several models until we found the car that was right for us.

John

7 de nov. de 2013

I called Matt from work he looked into my tire and wheel warranty and sent the paper work to Dave and Neko I dropped my car off they had a new tire on and they had my car ready 2 hours early thanks for great service ,John

dgreene81

4 de nov. de 2013

I was able to work most of the deal and questions I had over email. David was quick to respond and had an answer for each question and helpful with each picky request I had for my new truck. I would highly recommend David to others.

spiderd21

25 de oct. de 2013

My wife and I had a great experience at this dealership. Mike Hatfield was a great salesman. He didn't try to pull one over on us. Percy Starr was very diligent on getting us the best deal for financing. We definitely would recommend this dealer.

krazee12

23 de oct. de 2013

I had a nail in my right rear tire - the tire was fixed. I also had a grinding when I turned sharply to the right or left. There was dirt behind the rotors that was also fixed. I am so glad to get rid of the grinding noise. I was kept informed as to what was going on and the time it would take to repair. The new service center is also comfortable and pleasant.

Joshuabooya

17 de oct. de 2013

David was persistent and was able to work the price so that it was affordable for me. I appreciate him working within my budget. I would recommend this dealership to anyone.

Kcking13

14 de oct. de 2013

Great dealership the sales people and all the employees are awesome . They work hard to get you the best deal and get in a new or used car

saber4125

8 de oct. de 2013

David was an excellent salesman. He works very hard to make his customers happy. His sales manager supported him well and facilitated the sale. I was glad to be able to get a fair deal close to home.

restell

1 de oct. de 2013

Great Experience with David and sales department, helped locate the vehicle we wanted. We had gone to another dealer and had a bad experience with their sales dept.

JeanneSaban

1 de oct. de 2013

Upon arriving at Dave Cross Motors, we asked to see David Chung, as he was recommended to us by a friend. His positive attitude, and low-key salesmanship were very much appreciated. We are senior citizens, know what we want and need, and were not talked into buying a car that was not our choice. Dave Cross is fortunate to have such a fine young man.

mreecht

30 de sep. de 2013

I looked for cars through several dealerships including Hendrick. None were able or unwilling to work with me. Dave Cross above and beyond to sell me the vehicle I wanted.

glynns1

30 de sep. de 2013

I went to this dealership to look, not buy. The dealership was new and clean and the sales staff was very friendly. They didn't lowball me on my trade, which would have immediately ended the deal. In the end, I ended up buying a new truck. My salesman, Mike Hatfield, was very friendly and knowledgable and treated my wife and I with respect. In the end, he got the sale. I would definitely do business with Dave Cross Motors again!!

lbellan123

24 de sep. de 2013

Don was great to work with and answered all my questions accordingly. I feel I was able to work a great deal with the guys at Dave Cross and would highly recommend Dave Cross/Don Paddock to anyone looking to buy a new or pre-owned vehicle.

joanb13

24 de sep. de 2013

Working with Mike was a very pleasant experience and he was very helpful with me getting the car that I wanted. I would refer this dealership and Mike to any of my friends or family.

Gregg Klein SR.

19 de sep. de 2013

The Dealership and Service Dept. is 1st class we have purchased 8 cars from there the Cross family is great to deal with. They have held up to every thing they have promised! The service Dept. is also a 1st class outfit from service manager Gene White to our advisor david cross to the mechanics. They have never tried to sell us nothing we didn't need. So when they tell us we need something we always trust them. Congrats for being a 1st class operation from top to bottom!!!!!!!

Paula

6 de sep. de 2013

We have never had a bad experience with this dealership, love these guys

DAR

9 de abr. de 2013

Matt Cross was wonderful to work with...he deserves an A+ rating! He was very patient in explaining everything about my new car. He did not pressure me and worked to get me a decent deal.

Retired and loving it

31 de mar. de 2013

Very friendly atmosphere. We have had our new Terrain in for service and warranty work and always leave satisfied knowing that we chose the right dealership for purchasing a new car and for getting great service.

Phyllis

13 de mar. de 2013

Matt Cross was great to work with - the buying process was quick and painless! He did a great job explaining the interior features of my new car.

Tigerfan

8 de mar. de 2013

oil and inspection the first time and took care of the air filter hose issue quickly on the second visit. feel confident the work was done right and the vehicle is running great.

Dale Horner

28 de feb. de 2013

We were very pleased with Matt . Would refer him to all of our in friends buyig a Car. MATT was very knowledgeable in your cars and service. Thanks again, Dale&Donna Horner

Mav's fan

21 de feb. de 2013

This is a great place to buy and service a vehicle from the time you walk in the door till you leave in your car!