TwD

6 de oct. de 2015

Another great experience atD.T.C.Ever one was so professional and friendly.Thanks Jeff Monk always a pleasure.

RBD

23 de sep. de 2015

Working with Bill Woods was a pleasure, I've never had a more pleasant car purchase experience in over 30 years! I would do it all over again....

GSRX

7 de jun. de 2015

You have a wonderful service team! My experience with John Camp has always been "Top Notch" John, is friendly, efficient and gets the job done! Everyone has made our experiences a positive one.

M. D. Williams

8 de may. de 2015

This is my very first Cadillac and the experience was superb. I worked with Don Marmaduke and he treated me like a queen as did everyone I encountered at the dealership. I traded in my 2002 Chevy Tahoe for a 2015 SRX. Don was patient with me, he eagerly answered any and all the many questions I had. He was very informative taking the time to go over my new vehicle and all it's many features with me. He followed up with me to make sure he had met all my needs and that I was pleased with my experience. I'm elated with my purchase and will shop Dave Towell again.

Yan

11 de feb. de 2015

All I want to say about this dealer is that they are very professional, trustworthy, straight forward and no hassle at all. I got a great deal here. Bill Woods made my purchase simple, fast, and pleasant. I would definitely recommend this dealer!

Akron Proud

5 de dic. de 2014

I want to highlight Jeff in the service department as a key reason for my satisfaction with Dave Towell. Jeff is an outstanding resource for Dave Towell. He knows how to listen, understand and provide the right balance of service expertise with salesmanship. He did not try to oversell suggested service options but was factual and willing to explain why the service should be done. He was very supportive of our decision to not take the service suggestions. He did everything possible to make our visit a success.

Lisa runsl

5 de jul. de 2014

They were ok but not the greatest likes the girl ant the front desk

Mark

3 de jul. de 2014

Jeff Monk was excellent and took very good care of me and my car. He was professional and very courteous. Thanks for a great experience!

Teresa

8 de jun. de 2014

My tailgate was not functioning properly. So I called to make an appointment and I asked while I was there to have my oil changed. I was told that the premium care package requires that the oil life be 20% or lower. Mine was 30%, but it had been 6+ months since I had it changed. I said change it, I'd pay for it, I was going on a trip and then the guy said, well that's different, we'll do it. I was happy about that, but it angers me that with my other 2 Cadi's, I had to pay for an oil change every 6 months, or 5 thousand miles, and with this premium care package you want me to wait longer. Just doesn't seem right. My service was excellent though, and I don't fault the people I dealt with, just the policies of GM.

Mark

6 de jun. de 2014

Dave Towell service consultant John Camp is easy to deal with, and is very thorough and concise. I have the highest level of confidence in him and the service department in general.When I had an issue that was intermittent, they did not give up until they duplicated it and it was solved.

Richard

22 de may. de 2014

Jeff Monk was great! He did everything he could to be sure that our cost was kept to the minimal. We really appreciated the extra effort.

John

21 de may. de 2014

Everything was excellent and completely professional. The staff is friendly and knowledgeable and the waiting area was clean and comfortable. Thank you for a great experience.

Edward

20 de may. de 2014

All of my service appointments have been scheduled immediately and the maintenance to be performed explained prior to the work actually being done. The dealership has provided a loaner car each time I have requested with no issue and finished the work on my vehicle efficiently.

Michael

14 de may. de 2014

My only disappointment was that when I called to schedule my service, I told the person scheduling that I needed two new remotes for my car. They had to be ordered the day I was there. I thought I made it clear to the person scheduling the service that they would have been ordered and would have been there the day of my appointment. Now I have to drive back the Dealership after the remotes come in for programming. You're 45 minutes from my house. I was just hoping that all of this could have been handled in one day.

Daniel

11 de may. de 2014

My experience was a great one at Dave Towell!! My sales rep Clinton was very professional and very helpful with answering all the questions I had about the terms of my vehicle as well as questions I had about the vehicle itself. I didn't feel forced to buy, and I felt very confident that I was leaving in a great car that I would get more impressed with the longer I had it. I'd recommend everyone I know to go see Clinton for their next vehicle because loyalty and dedication are 2 things I highly value, and I felt those 2 things from Clinton. I could tell he was loyal to his company/brand and dedicated to ensure his customers had a great experience. Thanks for a great day at the car dealership and my new Cadillac Cts is the BEST!!!

David

8 de may. de 2014

A special thank you to Salesman, Bill Woods. While waiting for my car to be serviced, I spoke with Bill regarding an issue I was having with Ally Financial concerning my last lease. Bill took time out of his busy day to contact Ally and work out a fair compromise with them on my behalf. I really appreciate his effort to help me in this matter. I felt very valued as a customer and will always remember that when considering my future car purchases.

Mark

7 de may. de 2014

Took the time to explain the repairs, and took the time to send a tech out with me on a short drive to help diagnose the problem. Thanks!

Ralph

6 de may. de 2014

You had to replace all four wheels again on our 2011 DTS for the third time due to pitting. thank you very much..

Richard

2 de may. de 2014

Great sales rep. (Bill Woods) !!! Shopped three dealerships in Ohio and three in Florida, no one could match Towell's deal. Looking forward to a great service experience as well, given my conversations with Bill.

William

29 de abr. de 2014

Bill Woods is a great guy. My wife brought her XTS in for service. She really didn't like it as much as her old Lexus SUV. We have had the XTS for about 1-1/2 years now. Bill was nice enough to arrange a SRX loaner for the day and get pricing ready on several SRX's. Long and short he got us out of the car and into the SRX and it was painless. Great dealership and great people. No high pressure just friendly service and relationship builders. Thanks

Paul

29 de abr. de 2014

My appointment was in response to safety recall 14062. The corrective action was taken in a timely manner. A concern about vibration was also evaluated and corrective action will be taken at a subseqeunt visit.

John

17 de abr. de 2014

Number one reason to take my Caddy to Dave Towell, besides the excellent service Dept, is John Camp. He is at all times professional, knowledgeable and shows a genuine interest in making sure my automotive needs are met.

David

16 de abr. de 2014

Everyone in the service staff is excellent, Customer service and knowledge is their strong suit. Having your car serviced at Dave Towell is a pleasure not a task.

Carla

12 de abr. de 2014

Before my visit, the service agent anticipated that service on my car might extend overnight and prepared paperwork for a loaner vehicle. This was very convenient for me and it eliminated wasted time at the dealership.

Ronald

11 de abr. de 2014

The service department was very accommodating to my needs and fixed the problem quickly. I could not expect any better service and treatment.

Dale

8 de abr. de 2014

This dealership knows how to treat a customer. Other dealerships are closer, but their knowledgeable sales staff & friendly service attendants will keep me coming from over 50 miles away.

Russell

6 de abr. de 2014

Jeff Davis and his staff did an outstanding job of taking care of all of the issues I had with my 2013 XTS. I would highly recommend. I am very pleased with everyone at Dave Towel Cadillac. Great Staff! Sincerely RPD

Margaret

3 de abr. de 2014

Service was good just not happy about the mailings I got saying I declined service and I need to make an appointment for service to handle the issues. Just had ISSUES fixed which were to be preventative and now I received a card saying I need to bring the car in for an 18 month inspection. I have had the car for about 18 months, have only put about 2500 miles on car and now its necessary to have all this work done. Car is becoming a money pit that I am not happy with

Leroy

2 de abr. de 2014

Jeff Monk my service consultant is always very helpful and solves the problems I have. It is a pleasure every time I have to come in.

Dwight

1 de abr. de 2014

Very pleased that you were able to schedule me for tuesday when I had to cancel monday at last minute. Work was done on time with prompt ride to and from dealer.

Lisa

29 de mar. de 2014

Ted and Boon were great! The car was ready for me, Boon was all set with all of the financing paperwork etc. Ted is extremely knowledgeable regarding the car and took a lot of time making sure I was comfortable with the car.

Douglas

28 de mar. de 2014

I always receive friendly, personal service from John and the others in the Service Dept. From the time I pull in and am greeted by name, to the explanation of services rendered, to the spotlessly clean carwash at the end, it is as pleasant of an experience as one can have while having their car serviced.

Barbara

28 de mar. de 2014

This dealership is very customer focused and willing to step up to the plate to do the right thing for the customer. Very satisfied with this dealership.

Elias

28 de mar. de 2014

The Dealership is fine. The car is a "dud". Inferior electrical system. Inferior car seat heating. Inferior rear window de-icer. Several recalls on the car. I really do not believe this "lemon" can be repaired. I will probably have to trade it for something else. Cadillac is just not ready to compete in the Luxury car class. Styling is great. Ride is fine. It is comfortable. However, too many trips to the dealership is a major inconvenience. I would not consider another GM vehicle anytime soon.

Paul

28 de mar. de 2014

Ted Davis is excelllent! Mr. Davis works in the client's best interest and the service and trust extended is amazing. This is my 8th or 9th Cadillac! Thank you Ted Davis!!!

Lisabeth

24 de mar. de 2014

Joel was very competent and professional. It will be a pleasure referring him to my friends and colleagues.I must say that my ultimate reason for returning to Dave Towell Cadillac was because of the outstanding service department; specifically, Jeff Monk. He is an asset to the Dave Towell organization and a credit to Cadillac.

Virginia

19 de mar. de 2014

I wondered if anyone other than waiting customers have endured the audio competition in the waiting lounge between the south wall radio station speakers and the north wall television, definitely adds agitation to the waiting time, try it at home

Angeline

16 de mar. de 2014

I had a few questions on my settings and Jeff was so very helpful in answering the questions and also corrected them for me by showing me first hand how to adjust them. Everyone was friendly and very polite.

Carol

13 de mar. de 2014

John Camp in the Service Dept. is excellent! I was greeted promptly, the car was serviced promptly, and I was personally informed when the service was completed. Plus, the dept. washed the exterior of my car!

Francine

13 de mar. de 2014

Service Dept was accommodating to my needs with my loaner car. Made the repair in a timely manner. Very courteous and informative.

Gail

12 de mar. de 2014

I brought my car in for an oil change. In addition to the oil change, I had a number of questions concerning the operation of the vehicle. The employees in the garage were very helpful and took the time to make the adjustments I had requested and made sure that I understood how to operate the heating system and the telephone in the car. I really appreciated the time and care that they took with me.

Chad

10 de mar. de 2014

as always, jeff monk did a great job helping me with a loaner and trying to get his pricing down to help out with the total cost.

Charles

7 de mar. de 2014

Everyone was extreamly courteous and professional. I would recommend the Dave Towell Service Department to anyone buying or owning a Cadillac.

Audrey

6 de mar. de 2014

My service consultant was Jeff Davis. He was very informative, polite, and I could not have been treated better. After my service was completed he came to the waiting room to advise me. He even introduced me to Ron Brunty for questions I had about another lease in the future. He was equally nice and informative. Made my service there a pleasure! Audrey Vogel

Arnette

3 de mar. de 2014

What would be nice is that the dealership inform owner that their has been recalls on their cars. Customer should be notified of all recalls before something goes wrong. The service department did a wonderful job on my car and also putting a security statement in place to protect me from having anyone from seeking information about my car.

SLB

28 de feb. de 2014

Dave Towell Cadillac, by far was the best car buying experience ever. My husband and I was taken care of throughout the entire visit with "PERFECTION". I highly recommend this dealership and salesman, C.J. Harris, his salesmanship was outstanding to very helpful, professional, patient, and very willing. General Sales Manager, Dave Skiver, it was a pleasure doing business with and to your entire staff. Thank you and "FIVE STARS" all the way!!!!!

Thomas

27 de feb. de 2014

Very courteous, pleasant ,professional. Everyone at Dave Towell Cadillac makes me feel special. So glad I bought my car there.

Yvonne

25 de feb. de 2014

Dealership is fine my concerns remain with the car itself. Battery replaced and brakes all within 6000 miles.3 weeks ago the power steering light came on but went out after 10 minutes-it was looked at 2-22-14 and a wire was replaced or repaired. Concerned how this car will be after the warranty expires-

PJL

12 de feb. de 2014

My salesman Andy Buettell was grate ,I will buy from him again.He answer all my questions and took the time too make sure I understood all the options that are on the car I would give him a 10 as a salesman and the dealership a 10 also..PJL

Mary

11 de feb. de 2014

Thank you Andy & Dave!! I was looking for a specific CTS Coupe and they found one within a couple days ~ and even went to Cincinnati to get it for me! Very friendly, professional & trustworthy. No hassle, no pressure. If they don't have the car you want on the lot, they will find it for you, Awesome buying experience ~ would definitely buy here again! Thank you!!

Margaret

7 de feb. de 2014

Everyone in the Service department were excellent!!! Jeff Davis answer all my questions.One commit I have is that you waiting area, upstair, needs some attention. Chairs need to cleaned! Also cookies would be great in the morning. Lambert GMC and Devoe Cadillac in Naples offer cookies to their customer. Fresh baked, they just bake on site, in an Otis cookie.

Katherine

4 de feb. de 2014

My salesman Bill Woods was a delight to work with made the process very easy he took extra time to make sure I understood what the car had to offer. Hand down he was professional and he made my experiences a good one.

Christopher

3 de feb. de 2014

Jeff Davis in service was great to deal with but I am appalled by the pricing. I have been a loyal customer for over 8 years and my extended warranty apparently ran out two months ago and when I had the dealership check an air bag sensor problem I was charged $99.00 for them to plug the computer into the car.

Mary

3 de feb. de 2014

All our work was done satisfactory and within the time they promised.Our car was washed and toweled wiped. The new showroom was very well done and outstanding.

Ann

29 de ene. de 2014

Reason for visit...Oil change, tire rotation and some minor issues to look at. Overall everyone is very helpful. Love the renovation in service dept., looks so much better!

Ramont Wright

8 de ene. de 2014

I like to compliment Mr. Ted Davis for his excellent salesmanship. I appreciate his honesty and courtesy. I bought two cars from Ted over the years. I want Mr. Towell to know that my best car buying experience was with Mr. Ted Davis. Thank you, Ramont Wright

Daniel "The Credit Man"

5 de dic. de 2013

Had an excellent experience with CJ he got me in and out. No besting around the bush, no back and forth dealing just excellent customer service and I am LOVING THE CTS!! Quality experience!! He even helped a few of my customers I sent to him and they all had great things to say about their 2010 and up vehicles!!

carrie

22 de nov. de 2013

Thank you for all your help Joel!!! It was very peaceful experience that i was scared to death to do. Everyone i was in contact with was so nice and it was a pleasure dealing with all of you. Thank You

CTSlove

21 de nov. de 2013

This is the first QUICK and EASY car experience I've ever had! Everyone was attentive and helpful as to what I was looking for and I was well taken care of throughout my entire visit. My salesman's name was CJ and he was energetic and guided me through the whole process with great knowledge and ease. I highly recommend this dealership and salesman if you are looking for the best and easiest way to buy a car!!

T. W.

18 de nov. de 2013

Dave Towell had a certain vehicle that we thought we would want,It took a month to put it together.It was our sales person Mike who was tenacious enough to put the deal together. We drove from Pennsylvania to purchase it.We are happy.Thanks Mike

Bills Place

15 de nov. de 2013

I was in the market for a new car was not sure which make or model to get my wife.I had emailed different dealers including Dave Towell Cadillac.I received a call from Mike.I told him what I was looking for and he brought a SRX to my place of business.That is the reason I bought the Cadillac.You can thank Mike because he was the only sales person to help me get a new car for my wife.

M.Weinberger

14 de nov. de 2013

VISITED THERE STORE SEVERAL TIMES AND EACH TIME IT WAS PLEASANT AND PROFESSIONAL.

Cheryl Foster

14 de nov. de 2013

I have bought many cars in my time and this was the best experience of all.

Jim

14 de nov. de 2013

I finalized a Lease last December on a 2013 CTS. This dealership actually got a little better deal than another dealership in the area. Several weeks ago my wife and I decided that we would get her a Cadillac SRX. We wanted a several year old one with low mileage. Our salesman CJ contacted us a few days later with a 2011 SRX with only 14,000 miles and we purchased it the same night we saw it. We found the dealership and CJ to be top notch, reputable, and did not play games like other dealership sometimes do.

J Smith

14 de nov. de 2013

Mike was very good.Made it very easy to purchase.I am waiting for the 2015 Escalade to come out so I can get one

N Ranieri

14 de nov. de 2013

Mike was easy to deal with.Very professional.Should have received more my trade.

M Connor

14 de nov. de 2013

Very nice place.Sales person was courteous and very professional.Would refer Mike

M.C.

14 de nov. de 2013

Could not have had a better experience.Tom Towell and Mike made things simple

Kevin Sheaffer

14 de nov. de 2013

Great great experience.Mike was a pleasure to do business with.He is always in touch with us to see if we need anything.

J C

14 de nov. de 2013

Easy place to but a car.Found just what I was looking for.Very pleased.

A Davison

14 de nov. de 2013

Mike P. was the only sales person to call me back.It was a pleasure to do buy my Cadillac there.Mike was also a Marine like myself.Semper Fi Mike.

O Fraley

14 de nov. de 2013

I was looking for a certain used Cadillac to fit my budget.My sales person Mike P.kept calling me until He found one that was in great shape and fit my budget.I bought it and Mike did every thing he said he would do to my satisfaction.

ski

14 de nov. de 2013

Just a nice place to buy a car.Our sales person Mike was great.

C. B.

14 de nov. de 2013

I Wasn't sure where to buy a new Cadillac until I had talked to and heard from a salesman at Dave Towell. Mike P..He was in constant touch with me from july until oct.Finally when I was ready Mike was there for me we put a great deal together and I took delivery.Great experience.Will surely recommend Mike and Dave Towell Cadillc.

Vince M.

14 de nov. de 2013

WHAT A GREAT PLACE TO PURCHASE A NEW CADILLAC.WE WERE TREATED LIKE REAL PEOPLE.WOULD DO BUSINESS THERE AGAIN AND WILL REFER EVERY ONE I KNOW.MASSILON OHIO.

Sharon Waesch

14 de nov. de 2013

Had a very good experience.Sales person was great.Deal was great.Wheels look great.

A Alexander

14 de nov. de 2013

My sales person was very helpful and patient.It took a while to put my deal together.

littlehoffa12

13 de nov. de 2013

I was looking for a Chevy Cruze LT with sunroof and leather. These people have way more than just Cadillac on their lot, and the best prices I've ever seen. Zero hastle, and zero preasure. Everyone was super friendly, and dealt well with me even though I am only 19 years old. Got me approved with very little credit. I'm so happy. After a horrible experience up the road, I just stopped by on my way home, and I'm so glad I did. I got the car I wanted for a thousand less than anywhere else I looked, and had credit approved in less than 30 minutes! Dave Towell has a customer for life with me! Thanks guys!

funfriend

2 de oct. de 2013

High pressure....typical "car salesman" attitude. We recently leased a car from them only to find when we got home that they changed the purchase price from what we all agreed to. The manager is really shady and though we forced them to re-do the paperwork, and we went through with the purchase, I feel like we were cheated. I regret the purchase! I don't want to feel that my hard earned $ is going to some guy who is adding fees and changing numbers w/o my knowledge. We should all be able to trust our dealership to "take care of us" not "take advantage of us" ! run!

JPD

17 de feb. de 2013

My salesman CJ treated my wife and I just wonderful. He took the time to understand my needs and budget. I will definitely be a return customer. Thank you again CJ! We love our automobile!

Shooter2

10 de sep. de 2012

Our salesman treated us great. They got us better financing than my bank! I would buy here again!

Vueman

21 de oct. de 2011

What a great buying experience!! Very timely e mails, very good price. Everyone that I dealt with at Dave Towell was very customer friendly....