burr *

8 de sep. de 2021

Avoid at all costs - unprofessional- rip off and god forbid you have a problem with your new used vehicle - they don't care unless they got their money, but you come to find out the check engine fuse was unplugged and never inspected ( according to higher management at the main building) so they sell you a junk car - then after months of trying to get it sorted out - finally only one man Chris (who should be in charge) takes care of you ( to an extent because some things are out of his control). But now there was "NOTHING WRONG WITH THE CAR" (in quotes) but it stalled out? Makes sense. Pay overprice for a vehicle just to find out a not even a couple months later all of this nonsense. Although, there is nothing we can do besides find a more reliable dealer to buy this one off our hands- I hope y'all make the right decision and steer clear of this unprofessional place that treats you even worse because they are upset because you're upset with your purchase you assumed was going to be an great experience 😂😂

Kristine Blazey

19 de jun. de 2021

Well I was working with someone at the Maumee lot and thought the experience was positive at first. I did not feel pressured and my sales guy was awesome, kind, helpful, and I felt he wanted to help me get the truck I wanted. So we went through the financial part, got the approvals so I go test drive a few vehicles and make a choice. I have a cosigner with an 840 credit score, so I could get a better interest rate and different options to choose from. I test drove these vehicles about noon and had to wait to go back with my cosigner to sign the dotted line for the purchase. So this is where things get fishy... I clearly have been on their website numerous times and the truck I chose stated a sales price of 33,325 online.... I had taken a snapshot of the ad to share with my daughter who lives states away. I am steady on their site for awhile making sure I am making the right decision and from one moment to the next, because they know I am coming back to finish the deal, the price on the truck I was buying went from 33,325 online to 38,900. I am also finding trucks just like the one I was getting for thousands cheaper so I alerted my sales person to see if he could do better but commiting to buying the truck from him either way because my experience was positive. So now the other half is home and we go back to Dave White in Maumee to sign the papers so I can take the truck home. We sit down, sales person starts going over numbers, we ask what's the bottom line on the truck. Sales guy says it 35,400 plus gap insurance....Ummm what??? The price initially online said 33,325 and thankfully I had a snapshot to prove that within the time I was there and said I wanted the truck to the time I came back to sign the price had been jacked up and apparently they thought they were going to fool me, well I may not have the best credit but I am not stupid. So sales guy goes back to "his boss" to redo numbers and whatnot and came back giving me the 33,325 as best price after I shopped and compared and told him I found the same truck in other places for less than 30,000. So that was never put into consideration once they were caught with the shady business of jacking up the truck after I committed to buying it. My other half did not like the 9 percent interest, so we decided to wait to get financing through our credit union for a cheaper rate. I did put down a 500 hold so they would not sell the truck while I am getting other financing options to go back and buy the truck. Salesman goes back to the bosses office to get us a bill of sale and once again the numbers we just discussed didn't add up...So now my other half is more involved and is not happy with the numbers game and shadiness happening with this sale. Knowing with his impeccable credit and being a cosigner for me that my options are pretty much open, he now wants me to shop around other places and not go back for the truck but to go back to get my 500 dollar hold payment back. So much for that good experience I guess! May I suggest for anyone wanting a vehicle from them to snapshot your price immediately before it is changed when your not paying attention so they can pad the deal because I am gonna bet this isn't the first time that has happen....it wasn't an accident....someone went in and jacked the price online by five thousand dollars after they knew I was coming back to buy the truck. That's shady shady business so the next dealer I find a truck at thanks you for giving them the sale and I will be back only to get my 500 hold money back.

Dylan Wallace

19 de ago. de 2021

Don't bother calling and trying to set up an appointment. Had a time to come down and look at a truck. Drove down from Michigan and I was pulling in someone was leaving with it. He made no effort in trying to contact me and let me know the truck was sold. Hope I can save others from wasted time.

Rodney McChesney

14 de jul. de 2021

I had a Credit Score of ZERO and Salesmen Noah worked with me and got me in a Chevy that I wanted. Where other places just brushed me off. Dave White made sure they got me in a Car.

Tiffany

28 de mar. de 2021

Where do I even start? Ok, so...first Chris Weirich, AMAZING to work with! I came in the first day, to see a Yukon I really had my heart set on - unfortunately it sold before I got there, from their partner store in Maumee so I couldn't be upset and Chris almost immediately had a second suggestion...so I looked it up and set the appointment for the next day. I'm picky on my cars - I have 4 kids, two still in car seats so 3rd row is a must and I was NOT settling for another van, mama needs a 4WD :D. I came back in and as always - I was late lol, so Chris was busy BUT stopped & got me out the door for my test drive quickly, and I fell in looooove with my Tahoe! We came back, and brought up small concerns - they were super willing to get fixed for us, and then got us financed with low payments (for a Tahoe especially) during the whole financing process...my 4 kids ages 7yrs to 1yr...were all acting crazy pants, and my fiance & I joke aggressively sometimes - n then sometimes we snap at each other for it - yeah it happened. Lol. So I'm 1,000% sure between the kids & everything we were way more difficult than anything even though we didn't mean to be, but Chris, and manager Kyle I believe it was....they were just amazing, patient, and Chris had some laughs with my grandfather - it was really amazing ! I drove off with my Tahoe and I am beyond in love...IN LOVE with it!!! I will definitely recommend them, and I'm positive I will be back.! :) thank you guys for the amazing customer service, and for dealing with my crazy family - you guys are the best. !