Miller101mo

25 de nov. de 2016

The reason for my visit was to have my vehicle serviced, my experience with the service department was fast, friendly, and ther included excellent customer service. I would refer others in the future to use this dealership.

123

24 de nov. de 2016

We have bought two cars now from John Ostlund at Dean Team Subaru in Ballwin. We had an excellent experience with him back in May of 2012 when we bought our Subaru Legacy and when it was time to buy another car, we knew who we wanted to deal with. He makes the process so easy, doesn't pressure you, and gives you a good deal with out having to haggle over price. For us, Car shopping is never fun, but with John, the actual negotiation and purchase is made so easy that you get to the fun part of "new car ownership" sooner.We highly recommend Dean Team Subaru in Ballwin and John, and will return there for our next Subaru purchase!

Rob Presnell

23 de nov. de 2016

I reached out to Wes regarding a used 4Runner I saw on the Dean Team website. We scheduled time to take a look at the vehicle and ended up making a deal that night. Wes was professional and fair. I would recommend him to anyone. Their proposed financing wasn't as equitable as what I pre-qualified for at a local bank, but there was no pressure from the Dean Team to use their offer. No pressure sales is what I expect and they delivered. I'd happily buy another car from Wes and the Dean Team.

tomi

21 de nov. de 2016

I have just moved in from another country and Ryan followed up on me during my moving process and he helped me out getting financing and a good deal on the car. He was very friendly and professional and I ended up buying a better car than originally planned based on the good deal that Ryan gave me.

Candy72

20 de nov. de 2016

I have been looking for the right Jeep for about 3 months. Located it online and was contacted right away by Jason Moore. He was easy to arrange a test drive. Provided me with all information I needed to make an informed decision and once I decided to purchase the Jeep got it prepared for me to take home. I am very satisfied on sales and financing approach. Never felt pushed to make decision. Rick Richards was also very easy to work with. Look forward to ongoing relationships with this dealership.

kiki830

20 de nov. de 2016

My experience in buying my first Subaru with Tim Ashley was a great and easy experience. I was really impressed by the way he took the time to explain the Forester and all its workings, I knew what Iwas looking for and Tim help me make the deal I could afford. All the Subaru agent involved werevery courteous and helpful, could not ask for a better group of Guys.

Ms.Hunt

20 de nov. de 2016

I would like to say from the very first minute I arrived until I got my car actually pulling off the lot, the staff was wonderful very friendly and welcoming. My sales rep made me feel like getting a new car was the bes n not a hadstle how i thought itll be. From how he handled things and processed everything made things go by so fast before I new it the keys were in my hand.I love my car. Thank you guys!

MarieG77

19 de nov. de 2016

We purchased our first Subaru at Dean Team last Saturday. Tim Ashley and the rest of the staff made it an easy and pleasant experience. We are very satisfied with our vehicle and look forward to continuing our relationship with Dean Team in the future.

Kalee L Werle

18 de nov. de 2016

I knew exactly what I was looking for and let the team know. I came in, everything was set up for me to go, and we got the ball rolling. I had a great experience and could not have asked for a better team who made me feel comfortable and welcomed. I worked with Scott Roberts, Ryan Troll, and Dustin Westhoff. A month and a half later I totaled my car. I called Scott up and explained my situation. He went out of his way to make sure he found me the same car I had previously, and had it delivered. He kept in contact with me until my car arrived and after my purchase. In addition to Scott, I then worked with Richard Gotsch and Rick Richard. I can't even begin to explain how thankful I am for this team. I will continue to recommend the Dean Team, and will always return for my future purchases.

ROSEMARIE H

18 de nov. de 2016

I CHECKED OUT THREE SUBARU DEALERSHIPS PRIOR TO EMPLOYING JD DAUGHERTY AT THE DEAN TEAM TO HELP ME PURCHASE MY FIRST SUBARU. HAVING READ CONSUMERS REPORT AND ENCOURAGED BY FAMILY AND FRIENDS TO CHECK OUT SUBARU, I WAS CONVINCED THAT WAS THE PRODUCT FOR ME. I WAS PLEASED WITH DJ HAVING THE DESIRE TO REALLY LISTEN, AND CARE THAT I WAS SERVED WELL. THERE WAS GREAT FOLLOWUP.. HAD A QUIRKY ADJUSTMENT NEEDED.. DJ WAS GIVEN THE SUPPORT BY HIS MANAGER TO ENSURE ME I WOULD BE GIVEN ALL SERVICE NEEDED TO CORRECT THE PROBLEM. IT WAS CORRECTED TIMELY AND I WAS GIVEN A COMPARABLE LOANER CAR. BEING SOMEONE WHO WAS USED TO DOING THESE MAJOR PURCHASES AS A COUPLE,, NOW BEING ALONE WITH THE RECENT DEATH OF MY HUSBAND, THIS WAS A SCAREY ADVENTURE THAT WAS A GOOD EXPERIENCE. A L S O:I WANT TO GIVE KUDOS TO RICK IN FINANCING . LAST BUT NOT LEAST, ANNIE THOMPSON IN SERVICE WHO WENT WAY OUT OF HER WAY TO MAKE SURE I WAS WELL TREATED.. SHE DROVE MY LONER OUT AND PICKED UP MY CAR WHICH WAS NO LITTLE JAUNT ON HER DAY OFF !! A BIG DEAL TO ME TO HAVE SUCH SERVICE !!! "LOVE IS WHAT MAKES SUBARU A SUBARU""LOVE IS WHAT MAKES A SUBARU A SUBARU !"

TiguanLover2

17 de nov. de 2016

Ryan Troll, Scott Roberts, and Dustin Westhoff were great to work with! I bought a Tiguan and absolutely love it! The customer service was fantastic and they made my car buying experience great!

anne k

15 de nov. de 2016

Ryan was honest and informative. Once we decided on our new car - he made it happened easily and quickly. thank you - I love my new car!

Dee Hediger

15 de nov. de 2016

Purchased a 2013 Chevy Cruze from Jason Moore. We decided to purchase a car for our 16 year old son this past weekend. Saw this car online, inquired and the fast response from Jason made the deal. It was a pleasure working with Jason. We felt no pressure and we were treated like a person, not a sale. Very happy with our experience and would definitely return to this dealership in the future. Left feeling happy with our purchase. Thank you Jason.

budman61

14 de nov. de 2016

We walked into the Dean Team Subaru showroom unannounced. JD Daugherty met us at the front door. Instead of our feeling "on guard" he made us feel at home immediately. He explained our options based on our needs; I believe the Outback we selected from their large inventory was made just for us. Even better, they delivered the car same day. The whole process lasted 2 1/2 hours.After we arrived home my wife commented "Is it me or was that too easy?" J D is knowledgeable, friendly and most importantly helpful. J D listens!

Nat

14 de nov. de 2016

As I set out to purchase my first brand new car, I was nervous and worried. I had no idea what to expect. The team at the Dean team Subaru was very knowledgeable and helpful. Unlike most car dealerships I had been to, Tim Ashley, my salesman, was easy going, and treated me more as of friend, rather than a customer he wanted commission from. He worked with my individual needs and budget to find the perfect car for me. He was very open and honest throughout the whole process. The experience of buying a car from the Dean Team was actually fun, and stress free. Not to mention, I left with my dream car! I could not be happier!

mattbohn17

14 de nov. de 2016

Toying the idea around of getting a commuter car for work when I stopped by. Starting looking around when Eric from the service department said hello and asked if anyone was with me. Apparently I came on a busy day but even after he found out that it would be a couple of minutes he still took the time to chat with me and apologized for my short wait. John was incredible with me throughout the whole process! Couldn't of been any easier, laid back, and non intimidating. It was obvious that me being happy was his major priority. I was introduced to Phil after coming in with the wife to make the final decision and it was then that I realized that the care given to me by John was prominent throughout Dean Team from the management. After my purchase I came back one last time to pick up and Richard from VW came over to show me all the details of the entertainment system! I thought I had it all figured out but Richard took his own time to ensure I was knowledgeable about all of the cars features. I feel extremely confident that I will continue to be taken care of with anything in the future based upon all of my interactions. Friends, family, and co-workers will all go to Dean Team before anywhere else in the future!!!!!

bkmcg

13 de nov. de 2016

I recently purchased a 2016 Subaru Crosstrek from Dean Team Subaru. The salesman I dealt with was JD Daugherty. JD was great! He was friendly, professional, very knowledgeable, answered all of my questions and wasn't pushy. Rick Richard handled the financing and was also great to deal with. I would highly recommend this dealership to everyone.

Bah7912

12 de nov. de 2016

I took my car in with a check engine light on. They over charged me then after I picked my car up and drove 10 miles, the same problem happened again. I will never go there again

T Sharp

12 de nov. de 2016

I have been in the car business for over 30 years. I actually started my search for this car at another dealer and after the salesman not calling me back for the 4th time, I went to Dean Team Subaru. The salesman I dealt with Tim Ashley did a very good job. He was not pushy but stayed in contact which I appreciated. I also appreciated the feel of the place, everyone was nice and the sales manager was very helpful also. I would HIGHLY recommend this dealership.ps. Everything considered this car is the best one I have ever bought, not to mention the color really POPS :]:} Thanx Tim

MJ

11 de nov. de 2016

Honest. Straighforward. Fast and responsive. And best of all, forthright and fair in dealing with everything about the sale and service of my car. I would highly recommend this dealership. Well done!

WESTPHALE

10 de nov. de 2016

I purchased a 2010 Jetta TDI Diesel in 2009 and have driven it for 7 years. It was a great car and over the years I received exceptional service from Scott and Annie and their service department. VW will be buying back my TDI in December so I decided to buy a new Jetta to replace it. My salesman is Richard Gotsch and he gave me an awesome buying experience. He is very knowledgeable and listened to exactly what I was looking for. He was able to highlight all the advantages of owning a new Jetta and guided me through the process of getting all the features that will make me happy for the life of my new car. So far I have not been disappointed. Thanks to the Dean Team and all of it's competent and considerate personnel.

stleng

9 de nov. de 2016

Actual price of new car shown on their website made selection easy. No haggling required. Price was slightly below that shown as fair value on KBB. Had to bargain on trade-in value to get value near that of KBB and Edmunds, less than I had hoped for but not unreasonable.Paperwork and financing was quick and easy. Much faster than recent experience with Toyota dealer. Presented with options on extended warranties but no pressure.Overall, well pleased.

Jan#5

9 de nov. de 2016

Richard & Scott answered all our questions; found us the car we wanted , at a price we were willing to pay. They were very friendly & attentive. We are very satisfied repeat customers.

Subaru17

8 de nov. de 2016

My sales person, JD Daugherty, was amazing! He was so friendly, listened to what I wanted, found the car I wanted, looked up my trade in value, and answered all of my questions quickly. He was very personable and not what you think of when you think of a "typical car salesman". He actually cared about what I wanted and what was important to me. The finance department (Rick) was friendly and efficient and the manager, Matt, worked with JD well to make the sale finalized. I received a goody bag with cool Subaru gifts for my purchase (seems crazy but that makes a GREAT impression). I will definitely recommend this dealership and Subaru in the future!

Jade Jacobs

5 de nov. de 2016

Wes was wonderful to work with. He put me in the vehicle I wanted for the price I was willing to pay. Will definitely recommend to others.

RBNOVAK

5 de nov. de 2016

From the initial contact through driving off the lot Richard and Scott were fantastic. I felt as if i were talking to family members. Every aspect was professional and friendly.

eblL4evr!

5 de nov. de 2016

Very accommodating and helpful during my transition of cars. Friendly and easy transaction. Good education of new car features as well. Great customer service to my dad and I. Thanks!

Unhappy customer

4 de nov. de 2016

Had car in shop for 30 days for engine replacement . Received a call from service department that car is ready for pickup they tested and everything is fixed. Pick up a car in evening and on the way home found out that AC doesn't work. Call service department back about the Ac and was told to call next morning because they closing in next 5 minutes. Call next morning and was instructed to bring car back, again drive car to dealership to find out that mechanic forgot to fill the AC after instilling the engine. How ever they did not create a work order and didn't give me any paperwork for that, Even after calling the manager and requesting the paperwork they did not return my email or phone call

CJHolzschuh

2 de nov. de 2016

Mark McNulty was such a great and fun salesperson that worked so patiently with us while we shopped to find the right car for my teenage son. He worked tirelessly to find just the right car that met our needs for safety and price. My son is thrilled with his car and we would highly recommend Mark for any car purchases.

titanc

31 de oct. de 2016

Great service, found car we were looking for, no pressure with price or financing , I've referred this dealer to several people who purchased cars

Payne1985

29 de oct. de 2016

Great experience, no problems, honest and respectful. I would definitely recommend them to others. I had a much better experience with this dealership then some others I have gone to. I will definitely be returning for other services as well.

russ

28 de oct. de 2016

Mark and John was great to work with. Great price to earn our business. I talked with Mark on the Internet and was very helpful.

Broman

28 de oct. de 2016

A great staff that is knowledgeable and friendly and who are helpful and respectful of the customer. Our best car buying experience! J.D. and Dustin were were a treat to work with.

WilCrowder

26 de oct. de 2016

I'm an impatient person who wants to deal with someone that is straightforward and trustworthy. Scott and Ryan just that team. I dealt via email with limited phone calls with an agreed to price. At the dealership, no time was waste - in and out in 1.5hours. Great team, who is straightforward with the customers viewpoint in mind. Thanks!!!

MSmith

25 de oct. de 2016

Scott Roberts and Ryan Troll made buying a new car (a process I hate!) as easy and painless as possible. I highly recommend stopping by and talking with either of them if you're in the market for a new car.

hsheldon2014ob

24 de oct. de 2016

James Becker was exceptional in helping us make a smooth transition from our 2014 Outback to a new 2017 Outback. we really like the Outback and the features and are very pleased with the new features on the 2017. James sold us our 2014 Outback almost 3 years ago and we were pleased to be able to work with him again to upgrade to the new 2017 Outback. He is always warm, friendly and very courteous. I would highly recommend James to all of my friends and family when they are looking to purchase a new vehicle.

Jimbo

23 de oct. de 2016

Professional and courteous, Richard and Scott guided me through the process of both finding a car to fit my needs while they 'stick-handled' the finances in excellent fashion. Each had me feel welcome and never pressured to 'over buy'. Buying a car with Richard and Scott with their Dean Team on your side is a stress-free experience. An exceptional car, a full tank of gas, clean and ready for the road, indeed i got the car of my dreams from the Dream Team of the Dean Team! Bravo guys!!

loki

23 de oct. de 2016

Jason Moore was very straight forward and honest about dealing on our car. He was very polite and friendly. There was no pressure and he responded well to all our questions. The car also was in excellent condition for resale, cleaned and full tank of gas.

car

22 de oct. de 2016

No hassles what so ever. I knew what I wanted & they did not try to sell me something I did not want. Financing was great also, he educated me on different options and I'm very happy with our purchase.

Ruthie

22 de oct. de 2016

Richard and Ryan made my car buying experience a pleasure. Would recommend this dealership and the VW Jetta is the best car ever. I will buy my next car here.

Paul Bunyan

22 de oct. de 2016

No pressure, polite and professional, easy to deal with. Richard Gotsch was a experienced sales person, helped and answered all questions. Would recommend him to anyone.

Cecilia Cotter

21 de oct. de 2016

I had an AWESOME experience at this dealership with salesman - Tim Ashley. He is very knowledgeable about the Subaru Outback that I was interested in. After a test drive and many questions on my part, I purchased one. Highly recommend this dealership & Tim Ashley (salesman). C. Cotter

dalembaker

21 de oct. de 2016

The Dean Team really took care of Parkway Baptist Church. I told Tony Wright what we needed and in just two days they had found the van and had it on the lot for us to look it. The Dean Team with above and beyond what I think any dealer would. They also let me bring it to the church for others to look at, Tony was very helpful. Thank you.

Awygant

20 de oct. de 2016

Scott Roberts and Richard Gotsch were fabulous to work with. Their down to earth and personable approach to selling a car was very refreshing and non intimidating. Great all around dealership to work with!

R-Line Owner

19 de oct. de 2016

The way everything was handled from the first phone call and email, to the delivery of the car, was 100% class. No pressure. Very laid back and approachable. It feels like a true family owned business, where the customers aren't just another face. Thanks Ryan Troll, Scott Roberts, and Dustin Westhoff for giving me the car buying experience to remember. You've earned a lifelong customer.

bk25

18 de oct. de 2016

Jason Moore was great to work with. He made everything easy, has been accessible for questions, even after our purchase. Buying a car could not have been made more simple.

angiedvorak

16 de oct. de 2016

Jason Moore was our salesman, from the beginning it was obvious he had my best wishes in mind. He made this process easy and got me the vehicle I wanted. I love how easy this purchase was from beginning to end. Thank you Jason & your team for a great experience!!!!

Unhappy customer

15 de oct. de 2016

bought it brand-new Subaru the sales department the was great the service department was horrible. Replace engine after 7000 mile ML have to replace again after 26,000 apparently no oil in the engine. Even the car was in the shop 4 months ago.

Nancy

15 de oct. de 2016

I visited a lot of dealers looking for my new car. I was so happy to find Dean Team Suburu. Tim Ashley, Matt Kuhn, and Rick Richard were very helpful and answered all of my questions. There was no pressure at all. I got a great deal on my 2017 Legacy Sport and am very happy with the experience overall. I would highly recommend Dean Team Suburu in Ballwin. Thank you!

David

15 de oct. de 2016

Jason Moore, Phil Dean and Rick Richards. I can't thank the three of you enough. Impeccable service, fast, honest great advice and a great deal. Jason immediately walked me to the cars I was interested in. I test drove the car while, jason was getting my truck appraised for trade in value and then once I got back he and Rick had most of the paperwork drawn up already and all I had to do was ok a few things and sign. I was in and out with my trade-in and a new car within a few hours. Pat, you stand behind your product and your community. Im glad I had the opportunity to give your team my business. Kind regards to you your family and the Dean Team

Harper123

15 de oct. de 2016

I purchased a VW Routan from Jason Moore. I am very pleased with the entire experience. Jason and myself worked through the buying process together, which is unique. Choosing the product and working out the sales price was made simple dealing with Jason. I highly recommend Jason Moore and The Dean Team.

Angela22785

15 de oct. de 2016

This is my 2nd purchase at this dealership. The employees are fantastic and helped me get into the car I wanted! Ryan Troll, Scott Roberts and Dustin Westoff made this experience very easy and enjoyable! I would absolutely tell anyone I know to go to the dealership and deal with Ryan, Scott and Dustin!

Sannaleah

15 de oct. de 2016

From trading in my Dodge Nitro bought earlier this year for a Nissan Murano to work out a better deal on my equity, to realizing the used Nissan had more serious issues than anticipated...Jason Moore, Rick Richards, Scott Roberts, Phillip Dean, and Richard Gotsch have each been a phenomenal asset to me personally working out each and every issue that has come up along the way. Without the perspective Jason Moore has been able to offer throughout my vehicle journey this year, I would have been lost in the woods (metaphorically speaking). I want to extend a special thank you to each of these genuinely unique and upstanding men for taking such good care of my needs and showing true concern for my safety and going above and beyond the call of duty for me when the Nissan was breaking down. Thank you to Rick Richards and to Phil Dean for helping to relieve me of the worry of a continual breaking down vehicle and for putting up with having to work through so much paperwork on my behalf.

WE LOVE IT

15 de oct. de 2016

After weeks of searching for a vehicle to replace our, 15 years faithful, Avalon that had recently been totaled in an accident we narrowed the field with the help of Consumer Reports ratings. We were also considering a taller vehicle to make it easier to get in and out of, which lead us to looking at the Subaru Outback, and Forester. After looking online at the DEAN TEAM of Ballwin, Mo. inventory we decided to make the trip from Godfrey ,Il. Upon our arrival we were greeted by the friendly, courteous, and very helpful salesman,Tim Ashley. He joined us in our search using his (hands on) knowledge of the Subaru inventory. We found him to be very patient in guiding us to streets during our test drives that were low volume traffic, yet we were able to witness most of the safety features that are available on the Subaru. After taking a short break for a late lunch we returned to DEAN TEAM SUBARU. Tim had acquired the keys to the particular Outback Touring that we were interested in. The Out back Touring still had the new car protective wrappings. After looking at it inside and out we decided to make the purchase. It was then that Tim teamed up with MARK MCNULTY , who assisted in the final negotiations. They agreed to install a remote starting system but it might delay delivery a few days. They stayed after closing hours just to complete the paperwork. This was on Saturday night. Monday morning we got the call that our new OUTBACK TOURING was ready to be delivered. We arrived at DEAN TEAM SUBARU before noon. Tim and Mark gave us a complete operation demonstration. Then as if they hadn't done enough, they drove the OUTBACK for her through the high volume traffic area to a place where she felt more comfortable with driving her new vehicle for the first time. Thank you, TIM ASHLEY & MARK MCNULTY, for making this a most pleasurable experience. May God bless you and the rest of the DEAN TEAM for what you do.

DiAnn Stelmachowicz

12 de oct. de 2016

I inquired online about a used vehicle I was interested in . A few hours later, Jason Moore had it cleaned and ready for me when I arrived. Went for a test drive, loved the car and drove it home that afternoon. Car buying made easy, I was in and out with my new used car in 3 hours. Piece of cake!!

carbuyer

11 de oct. de 2016

We had a great car buying experience with Jason at the Dean Team. I called before arriving and when I pulled up to the dealership and Jason had the car outside and ready for both of us to test drive. The entire experience was not more than 2 hours and we were out the door. Great Job!

Mark Ewers

11 de oct. de 2016

We shopped around and talked to some good people before we walked into the Dean showroom. These guys were by far the most friendly, professional, and willing to do the work to get us the car we wanted. They're the best in the business

Gtigiddy

11 de oct. de 2016

Stephen, Phil and Scott were all friendly and very helpful. Worked efficiently to close the deal. Stephen was never pushy. He found a car for us in the price range we had

deborah voegele

9 de oct. de 2016

Tony Wright was our salesmen. From the moment we got out of our car and he greeted us we felt very special. He asked what we were looking for, how much we wanted to spend. We drove several cars at our leisure. At that point we were not sure of the car that we wanted and had a prior engagement and had to leave. He did not pressure us at that point. He asked us what we thought our car was worth and we told him, he took some info on our trade and he said he would call us later that evening and give us the details on both cars that we had driven. He called about 2 hours later we talked and our deal was made and we came the next day and picked the car up. It was the quickest, easiest car buying experience we have ever had. The next day we were in and out in about an hour and a half. Spent all kinds of time showing us how to use the car. Nicest most honest guy we have ever dealt with and will be sure to go to him again for any vehicle purchase. Will tell all our friends and family what great experience we had.

eferguson95

9 de oct. de 2016

Dean Team Subaru is an excellent dealership whose first priority is finding you the best car that will meet all of your needs. They were very up front and honest when discussing the car I had shown the most interest in. When test driving the car, I noticed a slight problems with the brakes. Dean Team looked at the problem and fixed it with no cost to me. When I came back in to purchase the car, they were very prompt and quick with the entire process. I couldn't have had better experience buying a car.

MarkT

9 de oct. de 2016

I've bought a number of cars over the years and most of the dealer interactions were only fair with a couple being less than pleasant. That definitely wasn't the case with Dean Team Subaru. I was very impressed with my salesman, J. D. Daugherty, as well as the other staff. These guys are friendly, straight-forward and made me feel comfortable. There was no high pressure or any of the other sales tactics you sometimes experience in buying a car. I think a got a good deal for my new Forrester and trade-in, and I wouldn't hesitate to go back there again, or recommended these guys to a friend or relative.

Marine57

5 de oct. de 2016

We were treated very courteously and in fact felt very special. James really knew the Outback vehicle and went thru all the features with us. He spent his time with us an at no time did he pressure us to purchase. That would be our decision.Good man.

Hampmc

4 de oct. de 2016

Need I say more? Bought our families 4th car and from start to finish it was a fantastic experience. Jason found the exact car we were looking for and they made sure everything was spot on. Appreciate them a bunch!

Happy Subaru Owner!

4 de oct. de 2016

No pressure sales. James Becker was knowledgeable and extremely helpful. This was our third Subaru purchase from Dean Team Subaru and it couldn't have gone better. This place will make you rethink the stigma of being a "car salesman." James Becker redefines that job title to something very positive. I would definitely recommend Dean Team Subaru and James Becker to my friends, family and co-workers.

Subaruanite

3 de oct. de 2016

Second purchase with this sales expert. His knowledge, attention to detail and communication are exceptional. We purchased another vehicle from this dealership because of him and the way he treats us. He treats us not like another customer but like family.

SatisfiedGuy

29 de sep. de 2016

I am not a fan of the car buying experience. I came prepared, having done my research. I wanted to learn about the Subaru Outback and compare it to the Toyota Highlander. J. D. Daugherty took the time to show me the Outback and explain all the features and functions. He was very personable and knowledgeable about the car. Once I had a test drive and checked out my hot buttons, I made it clear to J.D. I was buying an Outback and it was just a question of which dealership was going to sell me the car. J.D. and Matt Kuhn put together a deal in about 10 minutes with minimal haggling that I felt was a very fair deal. I couldn't believe how easy and fair the whole process was. I would recommend J.D. and the Dean Team to anyone.

Dave86

29 de sep. de 2016

Went to buy my first new car and Tony Wright did a great job of going through all the features and information for the Outback, with no pressure for sale. After going over the car, he gave me his card and wanted me to go home and think about it. Didn't take long as I knew that's the car I wanted and at the price point. Thanks Tony!

holborow

29 de sep. de 2016

We recently purchased a new Subaru Legacy from Dean Team Subary in Ballwin, MO. Our sales representative JD Daugherty went above and beyond to provide us with the best possible service and get us the best possible price for our new car. He was very patient with us and worked with us as we explored all options from which we selected our vehicle. They even price-matched financing from a different dealer in the area. Everyone at Dean Team from the salesmen to the managers to the finance managers were great to work with and took care of us in a timely manner.

Kristi Brown

28 de sep. de 2016

John and Dustin were very helpful, patient, and honest. They both answered all of our questions and we got a great deal. I will recommend Dean Team to all my friends and family. Thank you Dean Team.

wisco2122

28 de sep. de 2016

I got a great deal! Got to drive a bunch of cars before I made my choice. I will be referring my friends and family

AM

25 de sep. de 2016

Mark is very kind, thoughtful, and patient. He answered all of my questions for months, while I made up my mind and until he found the car that I wanted at an incredible price...even with some extra bells and whistles. He is very knowledgeable and will go above and beyond to make sure you are happy and pleased. I very much appreciated his thoroughness and follow-up. Thank You Dean Team!

DQuello

25 de sep. de 2016

Jason made the purchase of my Mustang Convertible easier than I could ever imagine. I called the dealership at 5:15pm on a Wednesday to ask if the car was available to test drive. When I arrived at 5:30pm Jason had the car pulled up front and was ready to answer my questions. I never felt any pressure. When my daughter and I returned from taking the car for a spin, Jason had the paperwork ready and we rolled onto Manchester at 7pm in our new convertible. Thank You Dean Team!

Kellydgreen12

24 de sep. de 2016

Jason and his team made the process of downsizing easy. I was used to spending hours at a car lot. Jason made everything work for my busy schedule and was honest every step of the way. He knew when I was overwhelmed and made sure I was comfortable with my purchase. I received best in class service! Thank you Deam Team.

AustinO

24 de sep. de 2016

Carl helped us through the whole car buying experience and made everything very easy and quick. He put me in the right car for me at a very reasonable price. Definitely recommended!

Mauricio Tijerina

24 de sep. de 2016

I just leased a GTI with them. You expect all paperwork to be slow and frustrating but they made it all fast and easy. Great guys!

brain51

23 de sep. de 2016

Exceptional in all aspects. Mark McMulty was absolutely fantastic to work with. Crushed Honda deal on a lesser ( CRV) vehicle. Highly recommend this dealer and staff. Friendly, responsive, and a great deal to boot.

MG

22 de sep. de 2016

On a search for a first car, we stumbled across a used one at Dean Team. When we came in to look at it, our salesman Mark was very professional and helpful with everything. He was not pushy at all, which is something we really appreciate. We bought it the same day and are very satisfied. Thank you Mark and everyone at Dean Team!

KCM_93

21 de sep. de 2016

The review has been edited and completely changed. I was not happy with me first impression of this place and my review reflected that. HOWEVER, they have since fixed all the problems. I am happy with my purchase. Walt was my saleman, very personable and likeable guy, man of faith and was able to talk about it while i waited. I would recommend asking for him, if you come to this dealership. I was able to finance the car right where i was hoping and received what i was asking for my trade in. The process was relatively easy but took some time and I got frustrated. Not necessarily their fault, but still upsetting. I will not comment on the financial manager Rick. I will believe it was just a long day.

wsparks19

16 de sep. de 2016

I had a very good experience. Stephen gave me information, answered questions and followed up, but was in no way pushy. The entire staff was friendly. The other sales associates offered help, even when they knew I was working with another person. Rick did a good job with warranty options, and JD was very helpful in reviewing the car's options.I though the dealership was also fair and upfront on my trade. ws

Cargal Alyce 1234

15 de sep. de 2016

Dustin was professional , got us out of the dealership without a prolonged time.When we called Tony Wright to cancel our warranties, Tony said we could not go back to zero percent for 48 months, but could cancel the warranties but had to stay at the .9 percent for 60 months, when we approached Dustin about the same thing, he stated the same thing Tony did, which was not acceptable to us. We said we wanted to go back to zero percent for 48 months, Dustin said he would call Subaru and see if he could get the contract back, which he did and we were able to go back to zero percent for 48 months. We appreciate Dustin's efforts on our behalf and for rewriting a newcontract for us.All in all we had a good experience with Dean Team Subaru.

Balthasar25

15 de sep. de 2016

Mark was very helpfull and made buying my STI super easy. This is the second car we have bought from him. Mark is the best.

johnnyboy3

15 de sep. de 2016

I worked with Ryan Troll and Scott Roberts for the purchase of the lease. I have purchased many cars in my lifetime and this was the best experience I have encountered. Both gentlemen were friendly and knowledgeable during the process. Rick Richard is the finance manager. He also made the experience friendly and professional.I would recommend Ryan, Scott and Rick to anyone looking to lease or purchase a new Subaru or Volkswagen. John Ameling

james2016

15 de sep. de 2016

I have now bought two cars from this dealership and will never go anywhere else. The service is outstanding and they don't push cars on you as many other dealerships do. I think I drove 6 cars before I figured out what I was looking for. Everything was great!

Leslie Wood

14 de sep. de 2016

Our shopping was quick and easy, and the purchase was quick and easy. Our sales person, Tony Wright, was very attentive and didn't delay in showing us the car, selling us the car, and delivering the car. Dustin Westhoff, the finance manager, was quick and efficient. This purchase was by far the easiest we've ever experienced.

jackmit50

13 de sep. de 2016

I had the best experience with Richard and Scott. They listened to my wants and worked hard to get me the car I wanted. I left the dealership happy because I got the car I wanted!

AnnemarieBabaian

10 de sep. de 2016

Ryan made buying a car fun. And easy. We did a lot of our negotiations over text so I didn't have to sit at the dealership. He was very upfront about what they could do & worked really hard to get me the best deal possible. And I got a fantastic deal on the car I wanted! On top of it Dean offers fantastic after-purchase perks. So I am officially done trying to find a dealership to work with!

nightmoose

9 de sep. de 2016

Ryan and Scott were great. Leasing a car from here was pretty casual. I switched my mind on what car I wanted half-way through and they just rolled with it. Offer, counteroffer, done.

DavidJMertens

8 de sep. de 2016

I purchased my first Volkswagen and it was a smooth process from the financing to picking it out on the lot. I would highly recommend going to see Carl if you have any interest in buying from The Dean Team (Ballwin).

shelby522002

7 de sep. de 2016

Jason Moore and Dustin WestHoff were able to move mountains for us! I couldn't be happier then I am today. Everyone there was nice and so helpful and beyond patient. So far we have bought 3 cars from them and I know they will have our business in the future. Dean team dealers are the only way to go.

Arts Car

6 de sep. de 2016

Worked with JD Daugherty in purchasing our OUTBACK, was extremely helpful and paid close attention to what I was looking for. Spent a lot of time with me in making the right selection and made sure I received the selections of color I was looking for. Did a great job of explaining all the details of the car/service department and warranties. Would strongly recommend the dealership and JD to my friends.

Rob A.

3 de sep. de 2016

Got a great deal on a used car that I was looking for at Dean Team Ballwin. Richard and Scott were very helpful and the process was hassle free and easy. Overall great experience.

AudiTT

2 de sep. de 2016

Jason Moore helped us in purchasing the car we wanted! He is very polite to work with. We would like to take his help to buy our next car.

Razorbacks#1

1 de sep. de 2016

I live in northwest Arkansas and did research on all VW dealerships within a large radius, which was around 12 different dealerships. In fact, there is a VW dealership in my local market, but the service, price and overall professionalism of the Dean Team made the drive to the St. Louis area an easy decision to make. If you are in the market for a VW, I highly suggest the Dean Team!

Aubrey Crane

1 de sep. de 2016

Mark McNulty and John Osland helped me purchase my car - both very helpful, very knowledgeable and pleasant to work with. I would highly recommend Dean Team Subaru.

new2dealerrater

1 de sep. de 2016

The service was excellent, there was no pressure selling. Great trade in values. I couldn't have asked for a better experience. Jason Moore went above and beyond.

dad123

31 de ago. de 2016

It's not very often you come out of a car dealership feeling like you got a fair deal but that's exactly how my wife and I felt leaving Dick Dean Subaru Volkswagen. We were looking for a used car for daughter for school and Jason Moore did a great job helping us find the right car at a fair price. This was our first experience buying a car at Dick Dean but as long as Jason is there it won't be our last.

catwelsh

31 de ago. de 2016

This is my 4th purchase from this dealership and i want to say it gets better and better. It is so nice knowing who you buy from in the car industry, and that is what you get from this group of guys. They make you feel like you are apart of the brand Dean Team. I love the fact that over the course of 12 years I see the same faces working in Dean team, they have a great leader Phil dean, great sales rep Jason Moore, and the finance department with Rick Richard.. Top notch, cheers to you!

Chrysler200

31 de ago. de 2016

I bought my first car from Dean Team and Carl was the best. He worked with us to get close to the price we wanted as well as fixed any issues. He was very outgoing and friendly. Overall a great experience and would recommend others to buy from here!

Truck123

31 de ago. de 2016

The sales team was polite and very helpful. They worked hard to put me in the vehicle that I wanted. I have purchased vehicles from the Dean team in the past. I would highly recommend their dealership to family and friends. Randy Chumbler

Ellie

31 de ago. de 2016

This was the first car I purchased myself and it was a stressful decision for me. Ryan Troll went way above and beyond to help find the car that is right for me. He dismantled any preconceived notions I had about the process and made it enjoyable. I recommend him highly! Everyone at the dealership was friendly and kind, making this purchase something I can be proud of. Thank you!

JulieJ

31 de ago. de 2016

I have been on the lookout for a 2013 Subaru Crosstrek (ORANGE!) Dean Team had just the car I was looking for, with low miles. Jason Moore was very helpful and worked with me to offer a fair price and the extras I wanted. As this was a pre-owned vehicle, I was especially pleased that the dealership offered to retouch some scratches in the paint. I would happily work with Jason and the Dean Team again on my next car purchase.

spayne

31 de ago. de 2016

My husband and I contacted the dealership via the internet and received a response right away from Jason. We scheduled an appointment for a few days later. We had to travel several hours to the dealership from our home. Jason had the vehicles we were interested in ready for us when we got there and knew we didn't have a lot of time before we would have to drive home. We purchased a used 2016 Subaru Forester and feel like we got a great deal. The whole process was quick and painless!

rachel222

30 de ago. de 2016

This is my first car that I have ever purchased by my self. I went in not really knowing what to do and Jason made it very easy for me! He wasn't pushy at all and was very helpful with all of the questions that I had. I would definitely recommend him to a friend and will see him next time I want to purchase a car! Everyone there was super friendly and made what could have been difficult day and good one.Thank you!

G Mathis

30 de ago. de 2016

We just purchased a 2013 Buick Enclave from Walt Gallegos at this dealership. The entire experience was very positive and easy. Walt and the others at Dean Team of Ballwin were friendly and helpful and we are very happy with our new vehicle.

Scooter6996

30 de ago. de 2016

This is my 2nd car that I've purchased from Dean Team and just like my first experience they delivered once again. They provide excellent customer service and focus on the details. I'd highly recommend them to anyone looking for a new car.

jndowns5

29 de ago. de 2016

Great service from all employees especially Richard. He answered all questions I had as well as my dad's. He made the process very easy and smooth. I recommend this dealership ten times out of ten.

Eileen marsh

29 de ago. de 2016

Carl at Dean Team was a great help. Knew exactly what we wanted and we drove off happy. Everyone here are all smiling and friendly faces. Best car buying experience yet to date...

JRW2016

28 de ago. de 2016

We contacted Dean Team via their website with interest in a particular vehicle, a Subaru Forester. We were not called (as they promised not to on their site) but rather, responded to via text which we found very convenient and low-pressure. From there we scheduled a test drive via email and someone called us to confirm a day or two before. When we arrived, the vehicle was pulled up to the front, ready for us to take for a spin. We had our two month old baby with us and we're able to install his car seat so we could all go together which was much appreciated. Our sales associate, John Ostlund, took us through as many features as our fussy baby would let him and didn't seem annoyed or flustered at all. He did a great job explaining as much as he could without making us feel like we were any trouble. Now, we did come in as a part of their friends and family/VIP program so it may have been assumed we would most likely make a purchase... and they would be right unless something had gone horribly wrong... But I could see elsewhere in the showroom everyone were treated very nicely regardless of that. Service and experience seemed to be very important to them and made us happy to have come here rather than have gone elsewhere.Dustin Westhoff helped finish the process out in financing and was equally wonderful to work with. In all, we were very happy with our decision to visit and buy from Dean Team. Wonderful experience!

DanDana

28 de ago. de 2016

Our salesman was Carl Schaeffer. He was very knowledgeable. All of the staff were very friendly and willing to assist us. James Becker was awesome providing Subaru 101 to two seniors. He was very patient and didn't mind answering the same question multiple times. Matt, the sales manager, gave us what we considered was a good and fair deal. We are now the proud owners of a Subaru Outback, and we love it.

LovemynewOutback!

27 de ago. de 2016

We had a fantastic experience at Dean Team Subaru. They were super friendly and easy to work with. Highly recommended! We love our new Outback.

LisaJehn

25 de ago. de 2016

My sales person, Wes Gallegos, was very nice, respectful, and knowledgeable. He made the buying process very easy. Financing was a snap. I've never had that part of the buying process go so quickly.

SubyForester

25 de ago. de 2016

This was my first visit to this place, and my last. I took my car in to have an issue checked where I had the ABS and system controls lights come on while breaking. After talking with the dealer in Springfield, MO where I bought the car, they recommended a simple fix of just changing the break light switch. I told the woman at Dean Team this exact thing and 24 hours later I am left with an absurd charge after she tells me that she confirmed that they found the same thing. I asked her why it took them so long and why it was so expensive to find the same thing that I told them going in that another dealer had already identified over the phone without even needed to look at my car what the problem was. No answer was given. If it's that common of a problem, this place missed that memo Subaru. She then tells me that she did me a favor by not charging me more and that it costs more here than other generic auto shops for the same work because "Subaru mechanics are specially trained". I think better training is needed at this location because it took them longer and cost me more to figure out what they were already told going in to the service appointment.A friend who used to live in the area bought a Subaru from another dealer because of a poor experience at Dean Team as well, and now I understand why. I will not recommend this place and I will not be back.

danielle2010

24 de ago. de 2016

I had been shopping around the past few months for a Subaru XV Crosstrek. As a first time car buyer, I wanted to make sure it was something I was 100% ready for! Jason noticed my online inquiry and promptly replied with what the Dean Team could offer to stand above the rest! I was very impressed so I drove from Columbia to Ballwin just to test drive the vehicle! I fell in love with it instantly! Jason did everything possible to get me the best deal and make the whole process easy and as stress-free as possible. It was an outstanding first car experience! Love the Subaru, love the service and love the Dean Team!!!

bjfile

23 de ago. de 2016

I had an excellent experience at the Dean Team with J.D, Daugherty. He was very helpful in getting exactly what I wanted when I wanted it! He was able to explain everything about the Outback. There is a lot to know and he could answer all my questions. He is very courteous and respectful. I would recommend him to anyone wanting to get a Subaru!

S.King

23 de ago. de 2016

We have now purchased 2 used vehicles from Jason Moore/Dean Team Subaru VW, and have been very impressed with the service both times. Jason was very patient, and diligent in finding the vehicle(s) we were looking for, and also has been great with the follow up after the sale. I fully believe the Dean Team wants you to be completely satisfied with your car purchase. Highly recommend.

victoriaturner

22 de ago. de 2016

I had a great experience at Dean Team VW in Ballwin. The staff is very friendly and helpful. They showed me all of my options and helped me decide what the best choice was for me (lease vs. Buy). Ryan Troll, Scott Roberts, and Rick Richards were great! They made it so easy to pick the perfect car for me!

CoolBreeze

21 de ago. de 2016

From the moment I pulled onto the lot I was acknowledged and treated with respect; everyone was more than helpful. Jason More, Stephen Pfleeger; and Rick Richards put the team in Dean Team!! Jason put me in the best car for me and my family. I love my VW Tiguan Rline!!! Rick got me the best numbers and warranty and Stephen worked with me until I was efficient in the use of the technology my VW is equipped with; I wouldn't have used it if it were not for him now I use the tech every day .

Sannaleah

21 de ago. de 2016

No one compares to Jason Moore when it comes to pairing people to their perfect vehicle! He has done this do me five times now and I couldn't be happier than I am right now with my Nissan Murano Stephen Pfleeger, Rick Richards and Phillip Dean along with Jason made our most recent experience trading in our Dodge Nitro for newer used Nissan Murano a most pleasurable surprise visit where we have cut our interest rate down tremendously! We are very happy and will continue coming back to this branch to work with this team specifically in the future. They rock!!!!

Joesi

21 de ago. de 2016

We purchased our second Subaru this week and had an excellent experience. James, our salesman was very knowledgeable and helpful. The best thing was that he was never pushy. We had the same treatment from Dustin who we spoke with regarding financing. I highly recommend them.

JettaLover1

21 de ago. de 2016

The team here took great care of me, the knowledge of skills they exhibited and displayed, definitely proved what a great team they all are!

jpelli

19 de ago. de 2016

The thing that stood out to me in our recent purchase was that the dealer, Carl Schaeffer, and the finance person, Rick Richard, demonstrated that they actually cared about the customer. It was a pleasant experience and would recommend them and their dealership to anyone.

happybuyer230

19 de ago. de 2016

The normal "gamesmanship" was very low key. The salesman were attentive and very responsive.Their knowledge of the SUV was extremely good; they were able to communicate well and they understood my needs. Paperwork was handled with a minimal of effort; the SUV was promptly prepped even though it had just arrived. The Dean Team is truly outstanding!

Mattem22

19 de ago. de 2016

I just bought a Nissan Versa from Tony Wright again my 2nd car, He was so helpful and gave me the best deal. He kept saying I have good news and I gave good news. Good for me and thank you again Tony

VWvolleyballer

18 de ago. de 2016

Thanks for locating the newest edition to my family. Ryan and Dustin at Dean Team helped me get the car I wanted with no hassle or pressure. I am as happy as I can be driving into work every day!

scottallan84

18 de ago. de 2016

I recently purchased a VW GTI from Dean Team. From start to finish, the customer service provided at Dean Team was outstanding. Stephen Pfleeger was my main sales contact and was a pleasure to work with. He's knowledgeable, friendly, funny, and courteous. If you have the opportunity to work with him, I'd highly recommend it. There was zero pressure to buy the car, which was really important to me. Stephen truly went above and beyond to earn my trust, respect, and business. You have many choices when it comes to buying a new car. The overall experience comes down to two questions. 1) WHAT are you being sold? 2) HOW is it being sold to you? WHAT you're being sold (the product and the price) wont drastically vary from dealership to dealership. It's HOW the car is being sold to you is what really matters. The VW Dean Team excels in both WHAT and HOW they sell cars. Without a doubt, I'll be a return customer.

Ribs

17 de ago. de 2016

I visited DeanTeam VW to look into trading my vehicle towards a new car. Ryan went on several test drives with me and explained the differences between the vehicles while helping me determine the best option. Scott and Ryan were very professional and efficient with the process and I appreciated the courtesy demonstrated by other salesmen such as Stephen and Nikki from the Service Department. The finance paperwork process was very smooth and financing and servicing items were presented with features related to my average mileage driven.

Dlr

17 de ago. de 2016

John Ostlund is a patient, smart, fine young man. He made our car buying experience a pleasure. He explained things in a clear way. Highly recommend him.

Robert Cornelison

17 de ago. de 2016

Never met a car salesman better versed on the product. Jim's mechanical experience makes him a much better salesman. Speaking with authority on Subaru's reliability is a powerful sales tool.

Jettagirl

17 de ago. de 2016

Ryan Troll was amazing! He was very knowledgeable about the cars I was interested in and answered all of my questions in a timely manner. Ryan was very personable and easy to work with. I would highly recommend him to all of my friends and family!

GTI buyer

16 de ago. de 2016

Ryan Troll was very helpful in the purchasing process and very knowledgeable about the cars. Dean Team didn't have exactly what I was looking for so Ryan went online and found the exact car in Chicago. He then arranged a dealer trade and had the car ready for pickup quickly. It was great to have a sales rep who wanted to find the car I was looking for and not trying to just sell me something they had on the lot. Much appreciated. Ryan was also very professional throughout the negotiating process.

ERIC S MOORE

12 de ago. de 2016

I can't tell you how easy it was to buy from this dealer! I was taken care of from start to finish. Tony Wright was the salesman that I dealt with all week. I liked a specific car but there were not any on the lot so he did some checking and was able to get me a brand new Crosstrek by the end of the week as promised..actually one day earlier. When went up to pick up my car, he guided me through process, showed me the ins and outs of the car and got me taken care of. Thanks for taking care of me.Eric Moore

JB

12 de ago. de 2016

I didn't purchase from this dealer as I had a better price elsewhere. I'm writing mostly to recognize the efforts and tremendous professionalism of Tony Wright. He spent a large amount of time with, answered every question I had. When he found out I purchased elsewhere, he had the class to offer to help explain in more detail the features of the vehicle. I'll certainly visit again when ready to purchase another

tal0322

12 de ago. de 2016

very easy to work with, John Ostlund was great he was able to answer all of my qestions and gave me price that I felt was no hassle and very fair ,the best car buying exp. ever!

Mojdjl

10 de ago. de 2016

Easiest car buying experience ever! John was informative, super friendly and very prompt at returning my emails and phone calls. Had everything ready for me to test drive and once we decided on the car made sure the paperwork was ready in no time. I would go back to this dealership again with no hesitation.

guitarted

9 de ago. de 2016

I did not expect to buy a car, but Stephen Pfleeger and Scott Roberts were great to work with. Stephen really knows his product. And Scott gave me a better deal than I thought possible. Financing was easy and fast. We love the car. I will buy from them again.

MLC314

8 de ago. de 2016

J.D. was a treat to work with. He was very professional and took his time with us. Entire process was a breeze. I would definitely recommend JD and Dean Team to friends and family.

Mr. B

6 de ago. de 2016

I worked with Ryan and took a test drive of the Jetta GLI, quick negotiation next day, left for work and came back to find the car ready. A few signatures and I was in my lease.

Imcndrlla

4 de ago. de 2016

Came in just to look but Stephen was so knowledgeable about the car and Scott gave us such a great deal that we bought it on the spot. We have never bought a car without doing extensive research on a particular model before so this was a first. VW wasn't on our radar but by the time we were done test driving, we were in love with the car. Great experience with the finance also.

MaryO

1 de ago. de 2016

My husband and I purchased a VW Beetle from the Dean Team Subaru Volkswagen in 2002. Last week, we decided to purchase another Beetle. As a result of the exceptional professionalism and courtesy we experienced 14 years ago, we thought it would be wise to visit the Dean Team once again. After reviewing their website inventory, I spoke with salesman Ryan Troll on the phone and informed him of the Beetle 1.8 T S model that we were interested in. An appointment was made with Ryan. We took a test drive and realized the S model would be suitable for us. There was no hassle or any attempt to "upscale", as many other dealerships attempt to do. The sales process was very smooth. The terms listed on their website were explained and followed. Rick Richard thoroughly explained the extended warranty plans. Our total buying time was approximately 2 hours. We will recommend to ANYONE to visit Dean Team Subaru Volkswagen for great car-buying experience! Ask for Ryan Troll!

BRIDGET O.

31 de jul. de 2016

I contacted the dealership about a Honda Odyssey advertisement that I saw online. Jason responded right away even though it was after the dealership was closed. When I arrived to test drive the vehicle it was up front waiting for me. He was available and accessible without hovering over us. Throughout the entire process he was extremely responsive. I would not hesitate to recommend him to family and friends.

Steven M

31 de jul. de 2016

I had a great experience with Jason Moore and Scott Roberts to find a used vehicle. They put into consideration everything I was looking for in a vehicle and were able to find exactly what I was looking for in my price range going the extra mile to ensure I was completely satisfied with my purchase. Had no problem contacting them with any questions I had and very easy to talk to. They went above and beyond keeping me informed even with my odd working hours and felt no pressure to buy unlike what I encountered at other dealers. Dustin Westhoff then took his time answering and explaining clearly any questions I had during financing. Best experience I have had while purchasing a vehicle and I fully recommend Dean Team and all employees involved during my car buying process. Will definitely be back in the future.

Fred and Anita Frank

31 de jul. de 2016

We have been looking for a used car for some time that was affordable when we caught the ad on the 2013 Buick Enclave at the Dean Team. Jason is one of the most helpful Sales Persons we have ever had the pleasure of dealing with on the purchase of an automobile. He even offered to bring the car to my home along with the papers since I live a distance away....nothing unusual for Jason! Very efficient and quick to respond! The Dean Team is lucky to have someone like Jason who puts the Customer 1st - unlike many other car sales persons!!

Kyle M

30 de jul. de 2016

I went to the Dean Team to get a new car after graduating college and getting my first job. I had no idea how the process was supposed to go, but Jason Moore was extremely patient and helpful, and got me the car that I wanted at a great price. I could not recommend them enough!

dasman

29 de jul. de 2016

I approached EricHarrelson with a windshield issue. He listened to me, believed me, and fixed it at no cost. An absolutely all-around fantastic experience!!!!!!!!!!!!!!

Therma01

29 de jul. de 2016

Required a new car after car accident. Excellent experience here. The salesman, Jason Moore, was really excellent to deal with - very understanding, no pressure. Many benefits to purchasing from this no frills dealership!!

dwtmcd

29 de jul. de 2016

I'm an educated buyer who does extensive online research before stepping foot into a dealership. I generally know what I want, what I want to / am able to spend and I'm looking for a knowledgeable sales associate who can ratchet up to my pace quickly while still offering to ensure I hear about things I may not find online.Subaru Sales Manager Matt Kuhn and Sales Associate Tony Wright exemplified what I hope to find at a dealership. They were professional, quickly internalized where I was in the process and responded with great options for me to evaluate from in-stock options and ordering options.From a practical perspective, I was offered a strong and fair trade-in for my current Subaru which prompted me to inquire about my wife's current Subaru value. As the Title of this review indicates, I left with 2 new Subarus and we're both delighted.This dealership coordinated a couple of offsite/outside car additions seamlessly and went the extra mile to ensure our vehicles were exactly as we desired when we took delivery. The dreaded "finance guy" process was fast, we weren't pressured to tack on additional services and we didn't even sit in a cramped office staring at the back of a computer monitor!This was a terrific buying process and we were encouraged to return for even the most mundane of questions or issues. Felt like it should when you acquire an asset like a new Subaru vehicle - Awesome!

BerinJas

27 de jul. de 2016

We showed up to the dealer and met Stephen, he was very helpful and knowledgable. If he didn't know something he would find it out for us. No pressure AND Made IT really easy to GET a great deal with no haggling. Would recommend the Dean Team AND Stephen to anyone.

JoanfabulousRN

27 de jul. de 2016

From the moment I stepped on the lot my experience was nothing but positive. Jason Moore went out of his way to make sure I had all the info I needed on the car I was looking for. He assured me if they didn't have what I wanted on the lot, they could get it for me. I was skeptical to say the least. I was so surprised that less than a week later he had my perfect car waiting for me, with no added expense on my end. My actual purchase experience was even more surprising. I was not looking forward to hours spent haggling and dealing with paperwork. This did not happen at ALL. Jason had everything ready and with the teamwork of Scott Roberts and Jason Pfleeger I was done with the whole process super quick. I left with all the knowledge I needed and no sense of wasted time. Win, Win situation for everyone. I will never buy a car anywhere else. The Dean Team is truly a group of professionals that know how to get things done and put the customer first. I am still shocked at how easy and pleasant it was. Thanks to everyone there. I love my Bug!!!

Barb

26 de jul. de 2016

Received a follow up phone call after test driving In which I heard the salesman saying to someone "who gives a xxxx, it's just car sales" he obviously didn't know I had answered. He then tried to back track saying he was speaking to a coworker regarding time off. Irregardless, staff is unprofessional and will take my business elsewhere,

Amy

25 de jul. de 2016

My husband is the UPS driver for this area, and this dealership. We have been in the market for a trade-up from our Mazda 3 to a smaller SUV. He looks everywhere. He told me to look online at Dean Team Subaru. Low and behold they had the model I wanted, in the color I wanted (Cypress Green which is not easy to find) and low miles. I put in a request for information and had an email from Carl within hours on a Sunday. We decided to speak on Monday. My son and I went in to test drive the car. Carl was super friendly and funny, very easy to deal with, and sent us on our way in the test drive right away. I loved the car. He asked how he could make the deal happen and then he did! He did not waste our time. He was very cognizant of my husband's time as a UPS driver on his lunch break even getting our information for credit and referring us to a local pizza place for lunch while he worked on the paperwork. The whole process was very easy, almost fun ;)!! We appreciate that very much! And we love the car!! Thanks, Carl!

Samcmyers

25 de jul. de 2016

As a newly found expecting father, transitioning from my two door Volkswagen EOS to my Subaru Outback seems to be a wise decision. I couldn't have found a more efficient salesman and team to help me through the process. Jason was honest and upfront through all financial decisions, and I look forward to coming to him in the future!

Kami

25 de jul. de 2016

Unlike other car dealers and dealerships I have dealt with in the past, I found that Dean Team Subaru in Ballwin was the best yet. My sales guy John Ostlund was attentive, helpful, reassuring and honest with me every step of the way. Through my test drives, all my emails and phone calls with questions, to ordering my vehicle and signing the paperwork he was happy to help and didn't make me feel dumb, or pressured in any way. Dustin Westhoff was a delight to work with on the financial part. Also a bit of a Dave Matthews Fan so that made me happy (41 payments). :) Dustin helped me understand the leasing process and that I was making a good decision, and again, no pressure and no fancy terms or lingo that was above me. He answered all my questions and was very reassuring.John and Dustin made me feel very comfortable and relaxed through the entire car leasing process. I would recommend them to anyone looking for a Subaru and although I got the Cross Trek and I LOVE IT, the loaner vehicle I had for 2 weeks, the loaded Outback is a HIGH recommendation. :)

college bound

25 de jul. de 2016

Jason Moore was a wonderful salesman to work with. He helped us as we looked at several cars within our budget. He let us know when the Camry became available and it ended up being perfect for my daughter. I appreciate the fact that he did not try to get us to look at cars above our budget and was not pushy. Mark McNulty also helped us and he was just as wonderful and insightful. I would highly recommend these two dealers to any of my friends.

green

25 de jul. de 2016

From initial contact, JD has been honest, straightforward, and easy to work with. He will not stop until he finds you the car that you want. JD found me the car with all the specifications that I wanted in a matter of one week. Excellent customer service.

AlexanderVander

25 de jul. de 2016

Went to Dean Team Volkswagen to buy a 2016 Golf and it was a great experience. I was helped by Stephen and Scott, both of whom were very helpful and professional. They got me right into the car I wanted, and worked with me to get a good price on it too. I never felt pressured by any of the staff, they all were very kind and genuine. The process was easy, and the finance department was equally as great to work with. I would definitely recommend this dealership to anyone buying a new car, or any of their used fleet.

Lmounts

23 de jul. de 2016

Initial interaction by phone and text-excellent. Salesman (Jason Moore) was extremely knowledgeable, was ready and waiting with the cars I wanted to look at when we arrived. Test drives proved effortless, negotiation was by far the easiest, least stressful, quickest process we've EVER experienced. If you've been soured by salesman or dealers, make your next visit here. Jason is even heading to auction to find us a needle-in-the-haystack truck for which we've been searching. We are SO thankful for coming to Dean Team in Ballwin today. It's not right around the corner, but we'll worth the drive!

nkluefer

23 de jul. de 2016

With a great selection of vehicles and knowledgeable staff, the Dean team made my first new car leasing experience easy as could be. The service has continued post purchase, and I would definitely recommend Larry Person and the Deanteam to all my friends.

Wabbit

22 de jul. de 2016

Easy dealer to work with - I initially went in to look at/drive a used passat and used jetta - drove both, left, came back the next day with a family member, drove both again, and again left, unsure of which I would choose. Richard was professional, conversational, laid back, and did not harass me with unending phone calls or emails, but instead let me shop at my own pace. I spent the next week test driving other cars from other dealers - TDI golfs, etc - during which time a sale on 2016 MY vehicles popped up at the all the dealers in the area. I called Richard, he was very straightforward on which discounts applied and which fees would also be applied, so I made an appt to drive one the next morning. He had the car ready to go when I got there, test drive went well, and I ended up purchasing later that evening. Though the discount was essentially the same at every VW dealer in the area, Dean Team Kirkwood treated my old VW and me well, and I had a good experience with Richard, so I wanted to work with them.Negotiations were minimal due to the sale price already being well below MSRP, but there was still minimal pushiness from their team. Scott was personable, unlike some other managers I've worked with. I was fairly firm on what I wanted to finance, so that portion only took about 5 minutes once we got into the office. Overall, they were definitely considerate of my time and my inbox. Dean Team also demonstrates support for military personnel.

L Rees

19 de jul. de 2016

I have never had such a stress-free car buying experience in my life. Mr. Troll was reassuring, confident, knowledgable and professional in every possible way. He was very patient with my sometimes silly questions, and there is no one I would buy from in the future other than Mr. Troll. He is outstanding!!

JanetD

18 de jul. de 2016

JD Daugherty was very professional and knew the car inside and out!!! This was probably the best experience we have had in buying a car. No high pressure and all questions answered quickly. NO high pressure. What a pleasure it was doing business with the Dean Team and JD.

anonymous

18 de jul. de 2016

I was treated very well by the Dean Team. Jim Dean, Scott Roberts, and Richard Gotsch were very helpful with my new lease. I certainly recommend the Dean Team.

gwilliams324

17 de jul. de 2016

Linda and Kyle really helped me to least a car when I could not buy a used car. I am grateful for them. Great team.

Lmrisley

16 de jul. de 2016

This is my 3rd car from Dean Team and 3rd car working in some way with Phil Dean, Jason Moore and Dustin Westhoff. These guys are awesome and so accommodating. If they don't have what I want, they get what I want and happy to do so. They know time is valuable and make is so easy to trade your car and purchase another. In and out and so happy. I wouldn't buy from anyone else. Ps. I drive from STL City to Ellisville just to work with these guys.

Marcus and Cheryl

16 de jul. de 2016

Our son bought his car from Jason about a year ago and had a great experience.We began the quest for the purchase of a used car, which can be very arduous. We knew there was only one person that could help us...Jason.We told him what we were looking for and immediately he had four cars pulled up ready and waiting for us. He's that fast! We test drove them all and decided we loved the Subaru Outback. We sat down and talked numbers and ultimately came to a fantastic agreement.We drove off 1.5 hours later, happy with our Subaru Outback. We know it's a girl, and haven't come up with a name yet. Welcome to the family!!

afthoma

16 de jul. de 2016

Worked with Ryan Troll on the purchase of a 2016 Jetta. Process was simple and easy and very efficient. Ryan answered my many questions and worked with our time constraints with no problem.

JeffSTL

16 de jul. de 2016

My wife and I purchased a 2017 Subaru Outback from JD. He did a great job explaining all of the features and helping us to make a decision between both Subaru and other manufacturer models. Once we made a decision we were able to get a fair deal and were on our way in no time. The finance process was quick and straightforward. We will recommend this dealer and sales associate to others!

jean1

13 de jul. de 2016

No pressure sales ... new what I was looking for , they found it and I bought it .Very simple & easy - Im a " no hassle " type person & they understood that

KATHLEEN WADE

12 de jul. de 2016

Nice guys, answered all my questions. Showed up too early to my appointment so Tony had Jason help me, but both were friendly and helpful throughout the entire process.

Doug from Georgia

11 de jul. de 2016

My son and I flew from Georgia to purchase a used 2016 Legacy equipped with Eyesight from Dean Team. I found Dean Team's listing of the car on Autotrader and made contact with Carl Schaeffer. He was an absolute to delight to work with. I never felt pressured and he always gave me a straight answer. When we flew into St. Louis, Carl picked us up at the airport and drove us to the dearlership in his personal car. Once we arrived at the dealership, he spent a lot of time making sure we we comfortable with the car. The actual puchase went very smooth; absolutely no last minute surprises or pressure from Carl or anyone at Dean Team. After we completed the purchase we stayed in St. Louis and attended a Cardinals game. The next day we began our drive back to Georgia. On the way home Carl called us to see how we were doing and to see if we had any questions about the Legacy. I was impressed to say the least.

2015Escape

9 de jul. de 2016

I had the best experience! Wes was a professional throughout from the first text message to setup a meeting to when I was driving off the parking lot in my new car. Thank you for all your assistance!

JAksamit

8 de jul. de 2016

Stephen and Scott were a tremendous help. I walked in the afternoon before dinner and didn't have a lot of time. Stephen was very respectful of my time and worked on my time frame. I didn't have long (15 or so minutes before i had to go) and he made sure i left when i needed to. He made such a good impression on me, i hurried back after dinner to but the Passat we were looking at. He made the purchase so easy - he got to the number i needed to be at with no hassle or haggle. He was very friendly, relatable and a good person to deal with. I'm just sad i don't have another car to buy - i feel like a kid at Christmas! I will definitely be back when i need another car!

Sneedbr

8 de jul. de 2016

Jason Moore was excellent! Took his time with us. We didn't feel rushed even though we arrived late in the day on a holiday weekend.

Elizabeth Hahn

7 de jul. de 2016

My husband and I had an amazing experience with the Dean Team. We went in originally wanting the Subaru Crosstrek, but ended up getting the Outback. Our salesman, J.D., was great at listening to what I actually NEEDED, rather than just going for something sporty. Once I drove the Outback, I knew it was exactly what I needed AND wanted!

jfred

6 de jul. de 2016

This was the easiest car I have ever leased.! John was knowledgeable, efficient and wonderful to work with. I would recommend this dealership if you are looking to lease or buy.

314shopper

5 de jul. de 2016

Ryan answered my online inquiry quickly. They had the car I wanted in stock. Credit application was easy. They tinted my windows for a great price. Everything was ready on time.

SteveR

4 de jul. de 2016

Working with JD was a pleasure, he took the time to show me the cars I was interested in and answered all my questions, he provided me with great no pressure assistance. They worked with me to find the right car at the right price. I would definitely recommend him.

Tracey6754

2 de jul. de 2016

A very pleasant experience. John knew a lot about the cars and was able to answer all of my questions. Very low pressure car buying experience. The dealership had exactly the car that I wanted.

Terry687

2 de jul. de 2016

I was very happy with my experience at this dealership. This is my second Subaru purchased here. My salesman, J.D. Daugherty was extremely helpful and informative. He was a delight to deal with. He was very professional and yet very friendly at the same time.

wrstdude

2 de jul. de 2016

I had a great car buying experience with Carl. Carl got me out of the dealership with a new lease in about 2 hours, which has to be some kind of record. I highly recommend him to anyone looking to buy or lease.

Hampmc

30 de jun. de 2016

I am here to tell you with over a dozen car deals during my life this was far and above the best I was ever treated.I wanted a 2007-2010 Tundra Crewmax Limited. Jason Moore and Scott Roberts found one and listened to exactly what I wanted. The gave me above Market and actually Private Party value on my trade.I think if I said I wanted a pink and blue 1966 Mustang with shag carpet and velvet seats they would have made it happen.So to wrap it up....call them up and tell them what you want, then sit back and relax.I appreciate the respect that they showed to my wife as well and I know we will be doing business exclusively with them from now on.

KEITH CALCAGNO

30 de jun. de 2016

This was by far the best car-buying experience... these guys work incredibly well as a team to make the most efficient use of you time. Most appreciated was the no hassle, no hard sell, stress-free approach the take with their customers. I've purchased several new VW's from other St. Louis area dealers over the past 20 years and never had an easier car-buying experience... with the other dealers I always felt like I was being put thru the hoops of having to visit the dealer multiple times to ensure getting the best deal... these guys are honest and give candid feedback to assist you in the selection process.. they also had a lot of patience dealing with someone like me who wanted to see and drive every car on the lot. Throughout the whole process it was evident that their main interest was in putting me in the right car for a great deal. (Btw... I love my new 2016 VW Passat SE!)

Brittdsheldon

29 de jun. de 2016

This is the third car I've purchased from Dean Team, and the last two have been within one year. I am sold on the Subaru brand, but I will continue to go to this dealership for my cars.

herbsta

28 de jun. de 2016

To start with I had started looking online at a few of their pre-owned vehicles. I texted to get some information about the vehicles and Jason immediately responded back to my inquiry. Once my wife and I went into the dealership, Jason didn't hesitate to get as many cars as I wanted to test drive. Once I found the vehicle that I was really interested in, Jason professionally worked through all my questions and made the purchase of the vehicle rather easy.

Gaurav

27 de jun. de 2016

JD is excellent sales man and much better deal maker. I know I wanted Subaru Legacy and had tried other dealers in the region. JD was nice to deal with. He was not pushy like typical sales people. He was more inclined to make deal and work with me. It took me 15 minutes to decide on mutual agreeable price. I had trade in and they offered an OK price for it, but it is fine as they did agree to my price on the new car. Working for Rick was also easy. They did not try to push for extra service plan or warranties. I will definitely recommend them to any of my friends.

car2016

26 de jun. de 2016

No hassle car buying - sales consultant Wes Gallegos was terrific. Based on my experience with the purchase phase I will be taking my new car to Dean Team - Ballwin for service too. I would encourage anyone looking to buy a Subaru to check out Dean Team Subaru.

Eric

26 de jun. de 2016

Thank you Jason Moore! First .... One of the worst things to do in life is car shop and we have been doing this for weeks NOW!!! Ugh ... And boy have we encountered some of the most arrogant individuals in this line of work. However, not here nope you can tell everyone here puts their pants on just like us everyday! So.... We purchased a used vehicle from Jason!! I will tell you we did most of our negotiations via text and that was awesome! America is in the technology world and we get it so that was nice! Thank you Jason for taking the time out of your personal life to communicate. Like the rest of us in America our time off from work is valuable and I hope the owner realizes what an asset YOU are to his team! Perhaps if the Dean team doesn't reimburse their staff for personal devices they should consider such.Thank you for taking the time out to go over all the details of the jeep and making sure we return for the follow up details and other equipment to be installed on our jeep!We wanted to point out that if you are NOT in shape or lazy you shouldn't apply to work here ... For no one we ever seen walks ... We were like wow "do you see how everyone runs here" to the customer or a vehicle. It was hot out but they were more concerned if we needed a drink.... More like they needed one ... We encountered much aggravated times after weeks of shopping at other dealerships .... One time we said "hurry up get in the car and drive off" so the salesman couldn't see us lol .... We drove another vehicle and litterly something fell OFF that jeep (oh boy) ..... Another dealership couldn't find 3 different vehicles that they said they had and NO CLUE where they could be yet still tried to show us something we had no interest in ... Yet another dealer made us feel like we went to Edward Jones and NOT car shopping as he gave us advise on what banks to use while treating us like we had a 500 credit score (no joke) the general manger told me no I was tall enough and I didn't need side rails for my jeep so he wouldn't put them on and they would cost me 1100.00 .....(I'm 5'2)!!! I could say soooo much more but at the end of the day this what I'll say.......... See you next week Jason when you put my side rails on our NEW jeep!!!! ( for a for a fraction of what the above mentioned dealership told me)Btw.... The Dean Team's F &I guy (Rick) a thank you for your professional attitude and work getting us in and out in record time! That's always a hassle but NOT here! Jason .... We will see you again

Gene D.

25 de jun. de 2016

My purchase was without any of the usual dealership hassles. My salesman, Mark McNulty, was great. Mark provided me with exceptional customer service above and beyond what is normal and I never felt pressured no matter how many times I stopped by or had questions. Mark was up front about the price of the Subaru Forester I was buying, there was no price haggling necessary. We then reached an agreement on what I thought was a fair amount for my trade in, which was only a few dollars away from what they had offered. Surprisingly even the financing and paper work was hassle free. There was no pressure to buy anything I did not want. Mark handled things as I think they should be, he showed and explained to me what options I had and let me ,the consumer, make the decision. I have purchased many cars, new and pre-owned, in my lifetime and this was by far the best experience I have ever had. Completely a "No Hassle Zone". Thank you Mark.

TT__730_

24 de jun. de 2016

Jason is a very good car seller. I got a very good experience in this dealership. As a second language speaker here, he is a patient seller to help me buy a car! In addition, he also has a very good after-sell service! After I bough the car from him, and I still have some questions, so he still very nice and reply me by messages detailed! Best dealer I have seen!

Jennh79

24 de jun. de 2016

Ryan did not play games. He made it as quick & easy as possible. There was no pressure. He worked around my schedule & needs. Very easy going. I drove out of my way to come here & plan to refer anyone I know to him & this dealer in the market!

Jeff

21 de jun. de 2016

Met with Carl Schaeffer to buy a used VW. Carl was easy to work with. I flew in from out of state to buy a car for one of my daughters and was planning to spend a couple of days looking at cars and evaluating dealerships. Fortunately, my first stop was at the Dean Team. I didn't need to look anywhere else. The car needed a couple of minor post sale things done (removing paint trim my daughter did not like and replacing a fuse) and Carl was awesome during the process. He kept me informed about the process and timing. There were no surprises. You can get a real sense of people and a business based on how he/she handle things that come up. Carl was terrific. He gave us a great sense of confidence that the minor things would be taken care of and they were (and in a timely fashion)! For others looking at places to buy a car, the Dean Team (and Carl) is a great place to go. Carl did 100% of what he said he would do. Thank you Carl!

Jenn

21 de jun. de 2016

I went to look at a certain car and when I got there I discovered it was sold the previous day. I'd been there with another dealership already, and they lost my business forever. Mark explained what happened and the mix up was beyond their control, so I gave him the chance to make it right.He talked to me about why I was looking at that car and asked if I'd be willing to test drive another car that was similar and would drive the same. I could tell he was really listening to my wants and requirements while we were on the test drive. If I couldn't find a car on their lot, he said he would check Subaru inventory for the car I wanted and have it transported in. I was set against not buying a 5 door, he asked why and he listened to my reasons. After asking if I was open to talking about a 5 door and he went over my reasons and showed me the versatility them. He never once pressured me, just made sure I had all of the information I needed to make a decision for what would be best for me. When it came to the financials he was in my corner, and never pressured me or suggested I go close to or over my budget. To sum it up: Mark is attentive, informative, friendly, courteous, patient, respectful, and a pleasure to work with! Rick also did a great job at getting me into the car I wanted for a price I could afford!!

newcarpraise

20 de jun. de 2016

I hate car shopping It takes forever and it becomes a hassle to buy a car.Mark McNulty showed us a car that met all our requirements. He was attentive, easy to talk and deal with and very efficient in getting us through the process. The finance guy was great - no added pressure to buy packages - just offers designed to meet our needs and budget requirements.

dj

18 de jun. de 2016

Purchased my second vehicle from Dean Team, and Jason was very knowledgeable and helpful throughout the experience. When we were ready to buy, he had all the paperwork ready to go at the appointment time, and the process that, with other dealers has taken an hour, took about ten minutes. Very pleased with the purchase and the service.

Nroman

17 de jun. de 2016

They worked with us to quickly and efficiently find the best price (other dealerships were not even close). Super nice, honest, and transparent during the car buying experience.

Stefanies father / New Subaru purchased

16 de jun. de 2016

Now have purchased a new Volvo and a new Subaru from the Dean Team Organization in the last (8) months . Prior to that had not been able to buy a new car in the St. Louis market for over (15) years due to the standard sales tactics found with new cars dealers in the area. I was able to get a fair honest deal on both the new car purchased as well the amount provided on the car I traded in. Sales Manager Matt Kuhn was very straight forward and direct with what he could do. I felt he was conducting good fair business with the goal of providing a win/win experience. My daughter now has a very nice safe car to drive for years to come. Sales guys J. D. Daugherty, Jason Moore as well finance guy Rick Richard were very helpful in the sales cycle. Overall experience was a solid (5) Star.

KUfan

16 de jun. de 2016

This is the second time we have purchased a car from the Dean Team. We came back because the sales guys were easy to work with, no pressure, and very helpful with finding the exact car we wanted. Our experience with the second car was the same. We started looking at used cars and then ended up with a "new" car, so we worked with both the new and used sales staff. Both were attentive, answered questions, gave us contact information for follow-up. They made it a great buying experience! Thanks Dean Team!

Greece3495

15 de jun. de 2016

I haven't purchased a car in 10 years so wasn't looking forward to it but they made the experience relaxed. Jason was very patient with me as I test drove several cars. He worked tirelessly to find the right pre-owned vehicle that met my needs. A couple of items had to be repaired on the vehicle and they ordered the parts for me, provided me with a loaner car, repaired and sent me on my way. Took the stress out of buying. Am happy with my purchase and will recommend Pat Dean and his team in the future.

K.C 123

14 de jun. de 2016

J.D. Daugherty was our salesman. He was terrific. He answered all our questions and was very helpful in explaining the features of the car. He made the process very easy from the start. I would recommend him to our friends .without any hesitations.

Wayne Hoover

10 de jun. de 2016

Jason Moore and the rest of the team were great and made buying a previously owned outback very easy. I was impressed with his knowledge of the car's systems.

VWCC

10 de jun. de 2016

I purchased a 2012 VW CC from Jason and it was the easiest, stress free process. I highly recommend this dealership and will definitely be doing future business with them!

reluctantcarbuyer

8 de jun. de 2016

We were in the market for a used Suburu Outback. Sales rep Carl Schaeffer first allowed us to test aq new Outback and then directed us to their inventory of used cars. We left the dealership to think things over and we appreciated that Carl left us alone while we came to a decision. When we decided to pull the trigger, he was there for us, and he patiently let us drive different used models while answering all of our many questions. More than anything, I appreciated their no-pressure, straight forward way of doing business.

MeganVW

5 de jun. de 2016

Richard at VW dean team-ballwin helped my partner become the proud owner of a VE Jetta a month ago and my partners experience with Richard was so great I knew I had to make sure I went to the same place! Richard helped my with my purchase of a VW Bettle and I couldn't be anymore happy with it!! If you're looking to purchase a car I HIGHLY recommend going to VW dean team ballwin and even ask for Richard!

rousehouse

4 de jun. de 2016

We purchased a 2014 Buick and was given the best deal around! They beat many other dealer prices for this SUV type and year. Will be using them for all future purchases!

KC77

3 de jun. de 2016

We are happy with our new car and found our sales associates to be helpful. Our 3rd Dean Team Ballwin purchase. Thank you Dean Team.

Gaurav

1 de jun. de 2016

Great selection! Friendly and knowledgeable staff, made the selection process very easy for us. After sale support was also great. Will definitely recommend it to our friends and family.

Smajeed

1 de jun. de 2016

This was the most pleasant car buying experience. Sales staff was very knowledgeable and friendly. I will be going back and recommending them to everyone.

joakley13

31 de may. de 2016

I talked to Jason Moore for almost a month via email before I drove the 2 hours to Dean Team. He was so amazingly helpful and that extended to when I was actually in the dealership. He worked with me to get the right car at the right price! I would definitely recommend this dealership!

Henry123

31 de may. de 2016

No hassle. Very professional. I did not feel like I was being jerked around; they weren't trying to rip off a first time buyer at all which I was very grateful for. Richard is the best!

BeccaD

31 de may. de 2016

Steve and Scott made the buying process incredibly easy and quick. Incredible customer service and comfortable atmosphere. I'm so glad I came here to purchase!

Davidnipper

30 de may. de 2016

They were very friendly and helpful. I didn't feel pressured to buy like I do at most dealerships. They were very accommodating. The overall experience was very good.

Nick Wachter

30 de may. de 2016

I went to Dean Team to test drive some Subaru's. This was my first time buying a car so I was a little overwhelmed by all the options. Jason made everything a breeze! There was absolutely no pressure and everything was very relaxed. Jason worked with us all the way up to the final purchase. I'm sold on Subaru and I know where to go when it's time for another one! Thank you!

grottjakob

30 de may. de 2016

I purchased our 4th car in the last 18 months from Jason Moore and Pat Dean (2nd in a month) and each experience has been the same - Awesome! I think I will be set for quite sometime now but would recommend anyone to purchase from these guys. Great job again!

lenise pope

25 de may. de 2016

The service was great from beginning to end.Jason was patient and helpful during my decision making process. He kept in contact and made sure he found a car that fit my budget.Rick explained all my loan details throughly..

sjh1234

24 de may. de 2016

Jason was very helpful in helping us purchase a used car from Dean Team. He was very patient with our decision-making process and even let us test drive a car over a few days to ensure it was a good fit. Great guy to work with.

Happy family

24 de may. de 2016

We actually purchased two cars for Dean Team Subaru Volkswagen: one for our daughter and one for my husband. Jason Moore was patient while we must have test drove a bazillion cars trying to find the perfect cars. We wanted to find a used car for our daughter to drive to college. Jason helped us find her the perfect car; a car that was safe, solid and priced right. Further, Jason went beyond the call of duty by getting bad tinting replaced from the back window of the car to ensure good visibility for our daughter. We will definitely be returning to Dean Team Subaru Volkswagen and Jason Moore when our son become a driver in the next year.

holmes06

23 de may. de 2016

I normally wait for my car to be serviced, taking work or a book to pass the time. This morning when I arrived for a 7:40 appointment and saw ten cars in line before me, I just thought it was going to be a long wait. No problem, I brought plenty of work to keep me busy for hours. Even before I finished my first cup of coffee, I was called over by Christina to "settle" up at the service desk at 9:10. Very nice surprise to be on my way a lot sooner than I thought I would be today.Thank you Dean Team service department!

Mike

22 de may. de 2016

Visited Dean Team for 3000 mile service on a new Subaru Forester purchased 2 months previous. Had questions for my salesman, Steve Strausser,. Was informed that Steve was no longer working there. Jason Moore then came over to help me. He was very polite, took time to answer all questions. Now that Steve is gone I will search out Jason for future purchases and questions. Glad I happened to run into Jason. I was impressed.

psimeroth

21 de may. de 2016

Bought a user Kia Soul, Jason was helpful without being pushy. Took a while for my son to make up his mind but he really liked this car. Jason was very patient keeping us informed every step of the way.

McCord Family

21 de may. de 2016

We just purchased a Subaru and Richard was such a pleasure to work with. He was knowledgable and very nice to work with. If you're interested in buying a Subaru or Volkswagen, don't hesitate to go see Richard. Dustin in finance made the deal very easy as well. The whole experience with them made buying a car much less stressful than usual.

cps13

20 de may. de 2016

I returned to Dean Team Subaru/Volkswagen to purchase my second vehicle expecting the same great customer service as I had experienced the first time around. Jason and Rick did not disappoint! Jason was patient with me during the shopping process and I never felt pressured. Once I decided on my Passat, Rick had me financed and on my way.Another great experience!Thank you Dean Team Subaru/Volkswagen!

Sig

20 de may. de 2016

Phil, Pat and Jason were great to work with during the whole car process. They all went above and beyond to ensure that we got exactly what we want. The customer service was truly outstanding and I would highly recommend the dealership for others looking to have an outstanding car buying experience.

StLouisNative

18 de may. de 2016

We really appreciated how great of experience that Jason Moore gave us. He showed us some fantastic vehicles, answered all of our questions and did it all quickly and with a smile!Thanks, Pat Dean, too for your help and for all you and the Dean Team do for the community.Best Regards,Bob & Sharon Olwig

John P

18 de may. de 2016

Excellent in every way. Mark was very courteous and helpful. He checked back in with us after a few days to make sure that everything was satisfactory. Would highly recommend him.

Fireman73

18 de may. de 2016

Richard was really patient and knowledgeable. He made the whole process easy and address all my concerns. This is how you stay in business!! Building relationships with people. Next time we buy a car this will be my first stop!!

jim2016

18 de may. de 2016

Very good experience.and would highly recommend J.D to anyone. He was friendly , helpful and worked us thru the process with a professional attitude.

Regal

16 de may. de 2016

Richard and Mark were absolutely wonderful and extremely patient. We are thrilled with our purchase and all the help we received from everyone at Dean Team Subaru. Best car buying experience ever. It's our second Subaru and third car we have purchased there. I can't imagine going anywhere else.

mosoxfan314

15 de may. de 2016

We bought a new Subaru Outback, dealt exclusively with JD Daugherty. The entire experience was painless, professional, unpressured, highly informative... Love the car, paid a fair price, would do it all over again.

hannahshanks

13 de may. de 2016

The Dean Team turned a bad thing into good. After our car was totaled, we weren't sure how to proceed. Jason was flexible, kind, and patient with all our questions. He went above and beyond to get us every deal and perk possible. He was refreshingly upfront, professional and personal. Not to mention exceptionally prompt! All of our communication was answered, quickly and thoroughly, throughout the process.I've already recommended the Dean Team and Jason to several friends and I imagine we will be customers for life.Working with Rick Richards during and after the sale was a treat. He fought for a great rate for my family and was more than willing to deal with our unique financing situation without missing a step. He was warm, personable, and made the most painful part of the process completely painless.We can't recommend them enough!

Melissas77

13 de may. de 2016

We had a great experience. Richard and Scott were friendly, upfront, and professional. My husband and I appreciated the streamlined, headache-free experience. Highly recommend!

blionberger71

13 de may. de 2016

Mark was great in contacting me before the purchase regarding my inquiry online. He contacted me several times before I test drove. Made every effort to get the exact model and color I wanted and his demeanor is exceptional! Car delivered before time was expected so was pleasantly surprised when it came early ??

Shellkink

12 de may. de 2016

Pat Dean, Phil Dean, and Jason Moore have made what could be a painful process, a fun and efficient one! We got a great deal on a great car and will never go elsewhere. They were quick, courteous and the car was squeaky clean when we picked it up. Thanks to all of you!!

Amber Kristine Lanane

9 de may. de 2016

Ryan Troll, Dustin Westhoff and the rest of the Dean team Subaru Volkswagen made my first time experience of purchasing my first car one that I will remember as fun and exciting. I had been to a few other dealerships who seemed to either push me towards what I didn't want or come off abrasive. Ryan was very friendly and not only made me feel comfortable, but also that the car buying decision was mine alone. Ryan took the time to find the car that was right for me from all angles; functionality, affordability as well as personality ;) After Ryan found the right car, Dustin found a way to make it mine! Thanks again for all your help and I look forward to sending much more business your way!

Susan Biere

8 de may. de 2016

Richard was not overbearing and very helpful. He talked to me like I was a person and not just another sale. He didn't try to sell me a car out of my price range and the experience was quick and easy.

grottjakob

8 de may. de 2016

I just purchased my 3rd car from the Dean Team and Jason Moore in the last 18 months. Jason made the experience as excellent as the first two. He was ready to go when we showed up for our appointment, patient with our decision making process, provided expert advice when asked and delivered quickly to complete the buying process efficiently. The Dean Team continues to exceed my expectations and will always get my business.

andis

8 de may. de 2016

We had not expected to buy a 2016 Subaru the same day that we stopped into Dean Team Subaru in Ballwin. We were still considering a couple of other AWD SUV manufacturers; but, from the start Richard greeted us warmly and we received excellent service the entire time we looked and considered options. Before long, we felt confident with the information, price and service and decided to purchase our car from this dealership. Richard Gotsch helped us choose the perfect vehicle to match our needs, he was patient and informative and we felt very much as ease with him. We settled on a wonderful 2016 Forester and are very, very happy. The Dean Team had the car ready for us as planned early the following day, paperwork was a breeze - we highly recommend checking these guys out if you are interested in a new or used vehicle. Thanks Richard, and yes - we still love our Subaru!

cgkientzel

7 de may. de 2016

Jason Moore was outstanding to work with. I hate car shopping and even haggling over a price more! Jason made the experience at Dean Team Subaru Volkswagen one I will always remember. He was friendly, attentive, easy to converse with but more importantly made the entire process of purchasing a car for my teenager pain free! From the moment I first contacted him via SMS text through to the final stretch of financing, Jason was very helpful and a pleasure to deal with. I would highly recommend Dean Team Subaru Volkswagen and especially my sales representative, Jason Moore, to anyone looking to purchase a car. Thanks Jason for a great experience!!

CHRIS MCHUGH

6 de may. de 2016

The thought of dealing with a car dealership almost made me drop more money into a beater of a car that I had. The experience that I went through at Dean Team Subaru made me glad that I did what I was supposed to do. Buy a new car and send the worries of my 14 year old Civic to the car graveyard. The Salesperson that was able to make the purchase painless was Tony Wright. He was friendly, knowledge, easy to speak with and took all of my concerns and turn them into a positive and fun experience. If buying a car was as easy as it was to buy this one, I would have done it a long time ago. Thank You to Tony for making the experience of buying my new Subaru one that will make me returnwhen the time for a new one is needed.

tb1991

6 de may. de 2016

Richard was very helpful when I was car hunting. He wasn't overbearing and made the car process very easy. Not to mention, I love the car he sold me!

Jsmuehlhauser

6 de may. de 2016

Jason Moore and Richard Gotsch were my sales representatives and they were extremely helpful going above and beyond to make sure that we were very satisfied!

biojen

4 de may. de 2016

Jason was easy to deal with and delivered everything promised on our almost new Subaru. I dread the process of shopping for and purchasing a car, but Jason was great. Negotiation was straightforward and I did not feel pressured. Be prepared for making another big decision after negotiating the price on your car. Extended warranties are excellent in their coverage, but costly. I went in a little unprepared for that decision, but am happy with the plan that I chose. Financing at the dealership was very convenient. Dustin was pleasant to work with and got us a better rate than what was offered at our bank. I'd recommend this dealer, especially if you are looking for a barely used car with very low miles. Lightly used Subarus are not easy to find, and Dean Team Subaru had a good selection.

lisasimnitt

4 de may. de 2016

Dean Team Subaru & Volkswagen surpassed any and all expectations that I had! From the minute you step in the door they are friendly and helpful. James Moore went above and beyond making sure my car was perfect for me. James Becker was very helpful in answering all my questions and concerns regarding service and warranties. They both left me feeling confident that I got the best deal and a great car! Dustin made what is normally the most stressful part of a car purchase a piece of cake!! He worked fast and made sure he got me the best financing without any of the haggling. No stress at all, just a pleasant shopping experience leaving me smiling in my new car!! Thank you Dean Team!!

Adam

3 de may. de 2016

I just made my first purchase through Dean Team. Richard Gotsch made the experience second to none. The negotiation was totally stress free. Richard made me a believer in Volkswagen and Dean Team, and I will be excited to continue providing them with my business.

Ms K

3 de may. de 2016

I have to say that it was my experience with management that made me the happiest besides taking home a brand new 2016 Subaru! Matt was great to work with.

birdgal

3 de may. de 2016

For me, going to a car dealership to buy a new car, rates right up there with going to the dentist. I hate the hard sells, patronization of women, etc. These guys were not laid back, but they did not try to push me out the door with a new car that day--or plague me with followup phone calls--which was a big plus in my book.

Charlie

3 de may. de 2016

We love our new Subaru Outback. JD Daugherty took good care of us and helped us find just the car we wanted. Looking forward to dealing with Dean Team in the future.

Cynthia

2 de may. de 2016

Ryan was very polite and knowledgeable. The Dean Team provided excellent customer service in all aspects of our experience. We will recommend Ryan and the Dean Team Dealership to our family and friends.

jettaluvr

2 de may. de 2016

Tony pursued my business in a very professional manner that I appreciated and worked hard to close the deal as a salesman should. Rick met with us on the day of purchase to finalize everything and the whole process took only a few hours and we walked away with a lease deal we are very pleased with. We would recommend Dean Team Ballwin to our friends and family.

Bill & Katherine Park

1 de may. de 2016

JD Daugherty and Paul Biermann both great to work with and would highly recommend them. Answered all our questions and made buying a new car as easy as possible!

fastball32

30 de abr. de 2016

Jason Moore and the Dean Team were fantastic! Jason worked really hard to get us a fantastic deal on a well-maintained used vehicle for my teenage daughter. He is very friendly, very knowledgeable, and very committed to excellent customer service! Dean Team has a large inventory, but because of their great pricing and service, the cars don't last long on their lot. So, if you need a car, see Jason at the Dean Team in Ballwin!

lovemycar

29 de abr. de 2016

This was the most pleasant car buying experience we've ever had. Mark McNulty was such a big help to us and we never felt pressured by him. I would recommend this dealership to anyone.

Bawi

29 de abr. de 2016

I had the best service with Dean Team and Jason. I wish other people had the same experience like me at this place. Wishing you all the best!

Pam123

29 de abr. de 2016

This is the 3rd car that we have purchased from Dean Team and specifically from Jason Moore. He does go above and beyond to make sure everything is perfect with the purchase and the paperwork is as easy as possible. Thank you Jason for another easy purchase - I am sure we will be back!

richard9

28 de abr. de 2016

Jason went above and beyond to make sure I was happy with my vehicle. I bought a used Forester and he made sure that it was spotless and worked with me on pricing that worked best for my family. He was not pushy at all and listened to what I needed. I already loved subaru so having a place to go is great.

Dealer rater

28 de abr. de 2016

The service I received from Jason Moore and Scott Robert's was amazing. Had exactly what I wanted and were very knowledgeable about the car. It was a great experience and I would recommend everyone purchase your next car from Dean Team.

CLOUD1

28 de abr. de 2016

It never matters why or when I call, Jason Moore never fails to amaze me with his ability to resolve complex and at times impossible situations. Thank you so much for having such stellar team members like Jason in your company to assist me with my on-going vehicle needs.

Van

28 de abr. de 2016

I felt that the service at this dealership was very good. I think Jason Moore did a very good job with me. He was very knowledgeable and comfortable to talk to when I made this purchase. I would buy another vehicle from the dealership when the time comes to my life.

ChrisK

26 de abr. de 2016

Love my new Subaru Forester! J.D. was very professional, polite and helpful! Probably the best experience I've had buying a new car. Thanks Dean Team!

mmontague430

26 de abr. de 2016

This was my first time buying a car. Given that, it is already stressful buying a car having it be my first time piled on some extra stress. This was the first dealership I went to after seeing a particular car online. We walked in and immediately warmly greeted and given water bottles and began to chat. The employee I worked with was Wes Gallegos, whom I highly recommend. He immediately brought up the car I had seen online to test drive. I didn't want to go with my first thing so we walked around the lot asking about car after car. Wes was extremely helpful and patient. He was also able to give great suggestions and had extensive knowledge on a variety of brands I was considering. I loved the car I saw online and test drove but was always told not to just look at one place. So following what I had heard I left with the car still stuck in my head to head to another dealership. Once we arrived at the next dealership I couldn't shake the feeling that I needed to go back to The Dean Team Ballwin. Everything about the experience felt right, so I headed back and knew that was the car for me. Wes was very open to hearing what I could afford and how to make that work with the price as well as tolerating my family and I bickering throughout the whole process. The car is now in my driveway and I couldn't be happier with the experience all around. From the friendly service, to the amazing amount of patience, variety and number of cars (new and used) and what packages the dealership could offered I can say I can't imagine having bought elsewhere. I highly recommend this dealership as well as the salesman I worked with. While I'm thrilled with my new car I know where I'll be headed when its time for a new one years down the road.

Bird12

25 de abr. de 2016

Excellent service. First time Subaru owner and couldn't be happier. They got me in and out fast. Very polite and professional. Christina is terrific.

Lane Rogers

22 de abr. de 2016

Working with Mark McNulty at the dealership made it easy finding and buying the exact car our family needed for the extended future. Finding our vehicle and ease of negotiating price for a quality vehicle was an exceptional buying experience. I would highly recommend Mark and this dealership for your purchasing of a new Subaru.

Mande Lucas

20 de abr. de 2016

I did not intend to buy a car the day I went in, however, Tony and Wes greeted us so nicely we felt relaxed and open minded. After talking about my trade-in and the Dean Team being reasonable we decided to buy! Most importantly, I never felt pressured into buying the car, and they worked around what my budget was extremely well. I will definitely go to the dean team again and highly recommend them to anyone looking to buy a car.

Brian W

19 de abr. de 2016

This is the first brand new car I have ever bought. John saw that I knew exactly what I wanted, (which was not your typical on-the-lot car, a manual transmission base Impreza). He went right to work and was able to find a car that met the criteria, given that they didn't happen to have one on the lot. He didn't waste time trying to steer me towards something there that I didn't want. The dealer transfer was super-quick and hassle free.The finance process was also straight forward and no trouble at all.Thanks again!

Cris & Jim

19 de abr. de 2016

My husband and I went to just look at the Subaru's and with JD Daughtery's help we ended up buying! JD let us test drive every model and went over all the different options (he knows everything about each model, too), then worked out the best financing options to fit our needs. He ended up getting us a wonderful deal! He worked hard but kept a smile on his face and made us feel like we were the only thing that mattered to him. JD was wonderful! Rick Richard made the financing and paperwork portion as quick and painless as possible. He even switched to a different lender to get better financing for us. Rick was great too! I'd highly recommend both JD and Rick at Dean Team to anyone in the market for a Subaru!

Highroller

18 de abr. de 2016

Carl Schaeffer and the Dean Team provide a hassle-free environment when purchasing a new car. Carl's sense of humor, attention to detail and listening to his customer made it easy to buy another new vehicle from him. The service people at Dean are responsive and helpful and we are happy with our new Subaru. Want to simplify the car-buying issue? Try the Dean Team.

Jnehney

18 de abr. de 2016

Ryan Troll and Scott Roberts were a great help in turning my old leased Jetta in for a new one! Ryan helped show me several options and was really nice and patient with us. He helped us get a really good deal!

Subaru Loyalist

18 de abr. de 2016

This is our 2nd Subaru we purchased from Dean Team and couldn't be happier with the fairness and openness that they consistently provide. Carl Schaeffer was our experienced salesman who was so accommodating, knowledgeable, respectful and very helpful locating an Outback with all the features and color we wanted, and made it all happen without delay or disappointments. He worked with us diligently and definitely strived to negotiate a very fair deal on the new car and our trade-in as well. Carl kept us well informed during his search for the car of our dreams which he found very quickly. During delivery he went over the checklist carefully and patiently explained the use and function of all the new technologies. Later, he took a lot of his busy time answering our follow-up questions at the store and over the phone. He even paired our phones with the car, made sure all our contacts transferred over and explained how to connect the Homelink with our garage door opener. We were very pleased with Carl and would definitely recommend him and Dean Team to any body.

finley,sue

18 de abr. de 2016

Wes really listened to what we wanted and needed to worked to get our deal done! Great personality, would definitely use and refer to him again. We still need to return to have brake work done on our vehicle but have faith that will be handled efficiently.

GunnerGirl

18 de abr. de 2016

I was in need of a new car and happened to find one that I was interested in on the Dean Team website. I sent in an inquiry to make sure the car was still available and Jason Moore responded very quickly to let me know it was and to set up a time for me to test drive it. My experience with Jason throughout the entire process was great. He made sure that I drove away a happy customer. He even came out and picked up my old car for me so that I wouldn't have to arrange to bring it in myself. I was not happy about needing to get a new car at the time, but Jason made sure my experience was a good one. My dad was so impressed by the car and the service that he came back and bought one from Jason the next week!

LoganLen

18 de abr. de 2016

As I searched for a new car, I was in search of a reliable vehicle, and a dealer with excellent service. Both my father and I had a great experience with Mark McNulty and absolutely love our new Legacy!!!!!This dealer clearly stands behind their products and has a fantastic group of individuals working at Dean Team Subaru Ballwin!

wearelucky

17 de abr. de 2016

We went to Dean Team for a new Subaru Forrester. Wes Gallegos, our Salesman, was very friendly and accommodating as we purchased our first Subaru. He made us feel welcome and explained the various aspects of the Forrester. He answered all of our questions and gave us a fairly good deal on our trade. Dustin completed the finance portion of this transaction in a very efficient and friendly manner. We would recommend Wes Gallegos, Dustin Westhoff, and Dean Team Subaru for any Subaru transactions. We will be back for our next Subaru. Thank you.

GreyO

16 de abr. de 2016

I'd been window shopping for Subarus for a couple of decades so I knew I'd want either a Legacy Wagon (manual) or an Outback Wagon (manual). I felt led to call the Dean Team after talking to a friend who had made a purchase from there recently.Wes Gallegos was so friendly and patient. He searched very hard for what I wanted. Low and behold! He found me one with the right options and color used which I found better than the newer ones on his lot. I couldn't have even specified any better beforehand. Wes patiently showed me as much as possible about the car during our test-drive, answering all questions adroitly. He even gave me a fair price making my Kelly Blue Book research unnecessaryAlso also called me from his home to keep me updated!! He saw my phone needed charging before I did and offered his charger. When I wanted my wife to see the car on his off day he arranged for Paul Bierman to have the car available for us! My wife arrived first and was treated superbly by Paul.I'd finance concerns but Wes and Rick Richard (Finance Manager) made things happen for me. Carl Schaeffer was helpful and friendly in tracking down anyone not immediately available or just being hospitable..Other Dean Team staff who thought I might need something offered to help when seeing me alone! Definitely the friendliest dealership in that part of town. They made me feel special. Even Phillip Dean the GM, made time to see me.You know how some dealership staff are sort of standoffish once you've signed the paperwork? Not Wes Gallegos and the others earlier mentioned. I see why the dealership was the best last year! I expect the Service Dept to also treat me right when the occasion demandsThanks Wes for everything - and also for the awesomely unexpected gift! Wow!

rengray

16 de abr. de 2016

JD Daugherty, our salesman, was top-notch. He knows the inventory, knows the features of all the cars we looked at, and loves Subaru. He was informative and never pushy. He has integrity and felt trustworthy -- not something I've experienced a lot with car sales. Rick Richards in finance was patient and really helpful. He took no for an answer and respected our choices. A great team over all!

cc1234

16 de abr. de 2016

Sales people were friendly. I really liked Richard. I did not like the manager, though. When it came to the negotiations he stopped by to talk to the salesperson and spoke of us in third person as if we weren't there. I didn't really feel like he cares much and it was just about getting our money. It gave me a bit of a slimy feel. The finance manager was friendly, although I left feeling like I hadn't gotten the best finance rate. The service dept seems fine so far.

Saamas

15 de abr. de 2016

Working with Ryan Troll has been a treat! Within a couple days and minimal effort, we were able to get into a great new Tiguan. We'll be recommending this dealership and Volkswagen to everyone! It has been the best car leasing experience ever for our family.

HebeGB

15 de abr. de 2016

Only had my Outback for 6,000 miles, and had the oil changed, tires rotated, and a recall taken care of with the electronic notification system. Very pleased with the purchase experience of this vehicle; the service people (Christina Schaefer) are wonderful, and answer all your questions.

paulnsue

14 de abr. de 2016

I purchased my '16 Passat one weekend and the following weekend we went back and bought a new '16 Tiguan for my wife!!! Ryan was not in but Brad was able to step in and get everything done for us in a quick and easy transaction. She was not originally convinced that the VW was the one....so we went to a Honda dealership down the street......what a horrible and sleezy bunch they were! We went back to Dean Team Ballwin and made the deal work and couldn't be happier!! Thanks again Brad!

T8r

13 de abr. de 2016

New to the Subaru brand and needed to secure a vehicle in a short time. Ryan helped with research and exposure to the Subaru line and JD was able to handle the off the wall questions regarding the vehicle we chose. We selected a Subaru Forester and are excited about the new relationship with the Dean Team!

Shomaker

13 de abr. de 2016

Richard Gotsch was extremely helpful in making my decision on which car to get. A key requirement for whatever car I bought was that the dog cage I use fit in the cargo area without having to fold the seats down. Before I even had a chance to ask, Richard offered to let me drive the car 30 miles home to make sure the cage fit well. When I decided on the car I wanted, I received a great price that was advertised on their website, so no need to waste time haggling and the "hmmm.... I'm going to need to check with the sales manager" nonsense that most dealers use during price negotiations. Richard was also very helpful in making the car just right for my needs: he switched out the wheels from another car that I liked better, got the window tint taken care of me, and some other protection gear to keep the car looking nice as the years go buy.After the sale was complete, he spent a decent bit of time explaining the features of the car that I might need to know. He was very knowledgable about the car's features, and even taught me a few things I didn't know about the previous car I'd owned!

Katherine

13 de abr. de 2016

Wes was very prompt with returning initial emails and texts regarding the vehicle. Great to work with, nice sense of humor, and very professional. Got the deal done! I would recommend going to see him at the dealership or requesting him online. Rick was great to work with in finance. Thanks for your help!

mlgregor

13 de abr. de 2016

Jason was great to work with. I arrived, test drive my new car and completed all the paperwork in less than two hours. He was attentive to all my needs and queries and was very communicative. Really appreciate the personal touch.

geranimo63016

12 de abr. de 2016

Every spring, I've been wanting a motorcycle, but it seems I've always been able to talk myself out of it. But this year, thanks to the Dean Team ... the offer was so good, I just couldn't pass it up! Thanks everyone for selling me the 2009 "cherry" Honda Rebel. I appreciate helping buy it! Fast, friendly, and no goofy stuff in buying this motorcycle, which made it fun .. like it "should be".

crh0920

11 de abr. de 2016

Went to Dean to lease a car, but wasn't sure which one I wanted. Thought I might get a Subaru, but Ryan Troll showed me the quality and safety of a VW Passat. He was friendly and easy to work with. The car that fit into my budget didn't have leather seats, so Ryan sent it out to have them installed. When we went to pick up the car, Richard Gotsch explained the systems and answered all our questions. All in all a pleasant experience.

Alan C

10 de abr. de 2016

We went to look at a Forrester but after JD our sales person patiently answered questions, did multiple test drives and discussed with us what we want and don't want we decided on an Outback. Thanks for the patients and lots of information in a casual atmosphere.

HappySubaruOwner

10 de abr. de 2016

We've bought I think 8 Subaru vehicles from Dick Dean starting in 1982. Overall they do a great job and I am happy with their service and sales. I ordered my 2016 Legacy this time and once we agreed on a price, the paperwork took 30 minutes. Tony Wright kept me informed on the progress of the build, and the car came in about when expected - he said 6-8 weeks and it was there in 7 weeks. To pick up the car, go through finance and "get acquainted with your new car" took less than an hour. By the way, my old car, a 2005 Legacy, is still going strong, but with 190,000 miles I was really ready for an new car.

rblilly3

7 de abr. de 2016

I called the dealership this morning after bommarito said they couldn't do what I needed them to do to make the deal work. Ryan Troll and Scott Roberts were able to make the deal be right where I needed it. There was no hassle and everything was very smooth and professional.

satisfied customer

5 de abr. de 2016

We have worked with Wes in the past; he is the reason we came back to this dealership. He is knowledgeable,friendly and willing to listen. He makes car buying a pleasant experience!

Inspector1

5 de abr. de 2016

The service that I received from both James Becker and Jason Moore was incredible from start to finish. I will refer others to this dealership.

Cay Wittenberg

5 de abr. de 2016

Wes was the sale rep that I dealt with and being an out of state buyer, he made it very easy. I did have a family member that was able to visit on site and test drive, but for the most part I was over the phone with Wes and he was very quick and responsive to any question I had. The vehicle itself was a 'slam dunk' purchase. Wes made sure that it was high quality and quick to respond with anything that I wasn't satisfied with (which wasn't a lot). Everyone on site was very nice and the service was very friendly.

bbird04

4 de abr. de 2016

I purchased a used 2015 Touareg TDI from Richard Gotsch at the end of March 2016. This was a one owner vehicle that Richard leased to the original owner. Richard was very knowledgeable about VW vehicles in general and the Touareg in particular, having owned one himself in the past.I feel that I received a fair price for the vehicle and a finance rate was offered that is competitive with market rates for used vehicles.I recommend Richard as a friendly and easy to work with Dean Team salesperson.

Paul F

3 de abr. de 2016

My wife and I bought an Outback on 4/2/16 and couldn't have been happier, both Adam and Rick were great to work with (unlike who we dealt with at another local Subaru dealership I wont name). The test drive was good and informative and I never felt an ounce of pressure, which is good considering I've never even known anyone who owned a Subaru so I was less than certain when we walked onto the lot.Could not be happier, the price I got was very fair, the process was as painless as can be (you are still buying a car after all lol), the people were all super friendly, didn't see any aggressive sales people while I was there.A+++

paulnsue

2 de abr. de 2016

Spoke with the salesperson Ryan Troll and told him what car I was looking for and what I wanted to spend. He wasted no time in introducing me to his manager, Scott Roberts and we went over my trade in and purchase price of the new Passat. The transaction was simple and I feel that I paid an fair amount for the new car and was given a good price for my trade in. Would highly recommend them to anyone purchasing a new car!

Owneranddriver

2 de abr. de 2016

Mark McNulty is wonderful salesman. He is extremely knowledgable of Subaru. My husband and I could not decide between the Forester or Outback, and Mark was patient and helpful. We were offered a fair price on the new car and an extremely fair price on the trade-in. This was the best car buying process that we have ever experienced.

Rory T.

1 de abr. de 2016

Great service and good price on my new vehicle! I am very pleased with my purchase. Richard was helpful and a pleasure to work with.

Coril1984

31 de mar. de 2016

I recently bought a Jetta GLI from Richard at the Dean Team! He was very nice, knowledgable and cooperative! I even recommended him to my mother who bought a car a week later from me!

whiterose

31 de mar. de 2016

Purchased a new VW from Dean Team Ballwin recently and could not have been more satisfied. Rich made the experience painless and treated me with respect and courtesy. Every other car buying experience I've had was horrible in comparison. I appreciated being treated like I actually knew something about cars BEFORE I made it obvious I did and I was impressed how knowledgeable he was about what I was considering and could guide me in the direction I needed to go. Thanks for the great service - I will be back and will tell my friends!

dgainstl

31 de mar. de 2016

Great experience and terrific car! Tony Wright was very easy to work with! He was extremely knowledgeable and helpful. I highly recommend both Dean Team Subaru and Tony!

Jimmy K

30 de mar. de 2016

Our experience with J.D. Daugherty was outstanding. He was extremely knowledgeable and a pleasure to work with. His passion for Subarus is contagious and he immediately put us at ease. And Rick Richard guided us through the financing like a pro.

Pburg

30 de mar. de 2016

We have purchased vehicles from the Dean Team in the past and have always had a wonderful experience, our recent purchase was as fantastic. Everyone is so friendly, more than willingly to help. Our experience was top notch, they listened to what we were looking for and went above and beyond to get us what we wanted. We can't thank them enough

Bill Lister

29 de mar. de 2016

I've bought a number of cars from a number of local dealerships throughout the years. This was by far one of the easiest car buying experiences that I've ever had. Jason was very helpful in recommending a solution for a specific problem. We ended up with a great car that really fit our needs. I highly recommend the Dean Team and will definitely be back.

Jon Falke

29 de mar. de 2016

I think that Subaru vehicles can sell themselves, but had a very pleasurable experience working with Adam Smith. The transaction was relatively quick, and I felt that they were very supportive.

Driver48

28 de mar. de 2016

Richard helped us find the right car for our 16 year old son...Golf GTI-manual. Richard even took us across the street and taught our son how to drive a manual. Scott also helped us by giving a price within our budget. We will definitely be back to buy our next car!

Dealer Rater

28 de mar. de 2016

We recently purchased a pre-owned vehicle and it was the easiest car buying experience I have ever had. Jason was excellent! Recommend Dean Team !

KZJetta

28 de mar. de 2016

We purchased a Jetta from Richard and had a fantastic experience. He went above and beyond to answer all our questions and help us find the perfect vehicle. When you are ready for a vehicle do yourself a favor and give Richard a call.

charles dean

27 de mar. de 2016

Great customer service great experience and great car would definitely recommend to family and friends bought a 2014 Mazda 6 Grand Touring could not be happier with my purchase!!!!

francesgould

25 de mar. de 2016

Scheduled online for oil change and tire rotation. Well done. I am always treated well and fairly. I trust the advisors and am pleased with the work done.

Dave C.

25 de mar. de 2016

I worked with Jason Moore, Paul Biermann, and Dustin Westoff. Jason and Paul are sales people, and they are easy to deal with, no hard sell, and were thoughtful about what I was looking for and what I was concerned about. Dustin handled the business/documents part, and is very knowledgeable and easy to deal with. They were all quick and efficient too; they get it done without a lot of waiting around.

Jector

25 de mar. de 2016

Jason Moore is just about the best car guy I have dealt with. The dealership didn't have the exact car I was looking for, but they looked around and found one in Columbia, sent someone out to get it and the next day I was driving it off the lot! Carl Schaeffer was very good at explaining all the features before we drove off, and Dustin happily took our money.

GBleazard1

25 de mar. de 2016

The overall buying experience was very good. Carl was very helpful taking the time to discuss the two models we were interested in including test drives with both. He was a pleasure to work with on this purchase!

catanzaro renato

25 de mar. de 2016

Was contacted by phone by Richard Gotsch from there we set an appointment and Richard took the time to show the new models of VW Tiguan and the several leasing proposals . Richard is a very knowledgeable man, he explain me all the new improvements on the 2016 model and answer all my questions this look more like a friendly conversation in the couch than a sales pitch thanks for that, since then we have been in phone calls waiting for the car to arrive , today I picked it up and could not be more happy I already had a Tiguan and this one is even better. I know you are not Bo Derek but you get a 10 in my book. Kudos for Rick Richard in finance once Credit was a go it took no time signing papers and out on the car.

tree8386

23 de mar. de 2016

From my first phone call to my visit with the finance department there was nothing but class, professionalism, consideration and respect. These guys are top players and this is my second VW bought from Dean Team Ballwin. Keep up the awesomeness!

Rita

22 de mar. de 2016

Bought our first Subaru Outback 4 years ago from John Ostlund and had superior service during the purchase and service. Little did we think that in a mere 4 years we would be back to buy yet another Subaru Outback to complete our family. We had a brand x car between,but we always wanted to drive the Subaru. So we took our "lil blue" in, received another great trade in with John Ostlund who help us find our new Subaru Outback. John is just the best to deal with. Straight talk, no games, just like dealing with an old friend. That treatment went on throughout the entire purchasing process. The other departments were finance and a gentleman from service who said hi to us while we were there. There were many others we should thank also. Too many to name. Just go see John Ostlund and he'll treat you right and introduce you to a super staff at Dean Team Subaru.

David Callon

22 de mar. de 2016

We had a great experience with Jason Moore, who worked hard for us and left us truly satisfied. An impressive collection of newer-model used vehicles in one place. Our best car buying experience yet.

Doug

21 de mar. de 2016

We stopped in to checkout an ad and found the car we were looking for freshly washed and waiting for us. Ryan Troll and Scott Roberts made the entire buying process quick and easy!

Billy023

19 de mar. de 2016

I went to Dean team to trade in my Dakota and I am was very impressed with the service they were quick to help us at the Volkswagen building and Carl Schaeffer set me up with a great car, and great payment plan. I couldn't ask for better service! Thank you Carl

Betsy

19 de mar. de 2016

Based on Consumer Report I wanted to look at a Crosstrek at Dean Team Sabaru after my car was totaled by the insurance company. I was greeted in a friendly manner and introduced to JD Daugherty who let me test drive a used Crosstrek but explained "eyesight" and the other safety features of the 2016 and showed me a video. JD and the Dean Team worked very hard to find the 2016 Crosstrek I wanted and get it to St Louis even sooner than expected for the original quoted price. JD has answered my phone calls and made certain that he has answered my questions. I am very pleased with my Crosstrek and recommend JD Daugherty and the Dean Team.

VerySatisfiedBuyer

19 de mar. de 2016

Excellent dealership, even better sales associates. JD Daugherty delivered exceptional service and support. He demonstrated tremendous patience as I worked through narrowing my selection from 8 different car brands and even more dealerships. Took me 4 or 5 test drives to finally make the decision and the negotiation was fair and relatively painless. Within the Subaru family, I unfortunately cannot say the same for the experiences I had at other local Subaru dealerships. Congrats to the Dean Team for earning my business - and special thanks to JD for his attentiveness and willingness to show that he actually wanted to earn my business.

Kelly_Mitchell

18 de mar. de 2016

I purchased a brand new 2016 Subaru Crosstrek here, and it was a great experience! Mark was my salesman and he was very knowledgeable, professional, and helpful! I would definitely recommend him and the Dean Team in Ballwin!

Vivs99

18 de mar. de 2016

Jason was patient with all our questions and very knowledgeable and did not pressure us at all. Great overall experience. I would highly recommend them.

John Solodar

18 de mar. de 2016

We had a great experience at this dealer. Very low pressure. Answered questions. No hand off to the sales manager who might apply pressure. Quick process and will definitely shop here in the future.

Cameron Paris

17 de mar. de 2016

Carl was amazing to work with. He was very knowledgeable about the vehicle I was interested in and was patient and understanding with any questions or requests I had during the test drive. I was looking for a replacement vehicle after my previous car was totaled out. I was able to leave Dean Team feeling like everyone I interacted with really cared about what I was going through, and that made the pain of losing my old car so much easier to bear. Rick Richard was able to get me set up with a monthly payment I could afford at a fair interest rate. My family has purchased its last three vehicles from Dean Team, and there is no mistaking why we keep coming back; the service is fast and friendly, the staff is knowledgeable and thorough, and every visit exceeds expectations. Thanks Carl and Rick!

MaryBerry

17 de mar. de 2016

Jason is passionate and caring; he's not just someone who does business, he knows how to do business well and how to take care of his clients. I've been searching for a newer Acura model and am particular with the colors of the car and Jason listened to me. Several times, he made sure to match the price I was looking for, found the newest used Acura with low miles, and with exactly everything on my wish-list (black exterior, leather seats, no nav system, and a sunroof). And even though I can be pretty picky, Jason treated me well. He let me drive other cars to get a feel before I finally decided on the 2013 TSX. The same day I test drove the TSX, they let me take it home!

Kathy Eichelberger

17 de mar. de 2016

Richard was great to work with. He listened to what we needed, made a couple of suggestions, while still listening to us. He was personable and didn't mess around. The whole process of leasing my Jetta went quickly and efficiently. I would recommend him to my friends. On the Finance side I dealt with Dustin... another great guy... efficient and personable.

A Very Happy Customer

16 de mar. de 2016

After a really bad experience with Adela Alispahic, a salesperson at Suntrup Volkswagen, I was treated extremely well by the Dean Team. Salesman Brad Gilbert was professional, personable, and made me a phenomenal deal. As a woman, I very much appreciated not being taken advantage of and not feeling pressured by Brad. However, I especially appreciated not being humiliated in front of other customers as I was at Suntrup. At both places, I knew what I wanted and how much I had to spend; and I felt it was my right to negotiate the best deal possible. While I was called a liar and dismissed as "playing games" by Adela at Suntrup, Brad worked wonders and I drove away with the car and the deal that I wanted. I simply can't say enough good things about my experience with the Dean Team. My suggestion...don't waste your time with the other Volkswagen dealers in the St. Louis area. Go see Brad Gilbert first.

gabbyp

16 de mar. de 2016

My husband and I met with Ryan on 3/12/16, we had a price we wanted to stay within and also a certain vehicle we thought we wanted. We decided to look at a few other options to be absolutely sure. He had us take a look at the other possibilities but ultimately we decided against them. Ryan took the time to drive to another dealership to get the car we originally wanted. The entire process was extremely smooth and we were never once pressured into considering something else. We are loving our new Hyundai Tucson! We will definitely be back for our next purchase!

joejoe

14 de mar. de 2016

I located a vehicle from outside the state in Ballwin, MO. I called and Carl Schaeffer was easy and honest to work with. He kept in contact with me and made it the easiest car purchase I have ever experienced; minus the 4 1/2 hour drive to the dealership! He even gave me a lift back from Hertz to return my rental car. He also respected my wishes to not have the car prepped.

Victoria Gonzalez

13 de mar. de 2016

I was searching for a specific vehicle and although they did not have it on their lot jason and his manager went above and beyond getting the vehicle within my price range at auction and following through until purchase. Jason was very tentative in responses to questions I had and working around my schedule considering I live two hours away from the dealership. I highly recommend dean team and jason moore for a easy car buying expierince.

Genellj

12 de mar. de 2016

I was helped by Jason Moore who was very helpful. He helped me find something quick and within my budget. He was also always available when I had questions. I appreciate his help and I hope that this review receives you well.

tc16

12 de mar. de 2016

The Dean Team went above and beyond customer service for our Used Car sale. We had an issue with the car a couple of weeks after the sale. The warranty coverage would not cover the issue we were experiencing. The Dean Team ensured the issue we had was taken care of. Eric in the service department went above and beyond to make sure our vehicle was right and we were happy. Eric mentioned that the Dean Team will do "what's right" and make sure our vehicle was fixed. I would recommend the Dean Team for any vehicle purchase.

Jmorber

11 de mar. de 2016

My experience at this dealership was amazing! The Subaru salesman we dealt with was very knowledgeable and understanding. Mark listened to what we were looking for and the budget price we needed. He was very honest and helpful and got me and my wife into an excellent outback with low miles at a fair and affordable price. Thank you to the whole Dean team Subaru staff!! Especially Mark!!

brad251

11 de mar. de 2016

I met with Jason Moore, gave him my list of wants and inside of a day he found exactly what I was looking for. It was the most pleasant, straightforward experience I've ever had buying a car. He and Richard Gotsch went over all the features with me and made sure I understood how to use all of them before leaving the lot. Would recommend them to anyone looking to purchase a used or new vehicle!

Diane

11 de mar. de 2016

I knew I wanted an Outback and went to Dean Team to see what they had. JD met me at the door and worked with me to find exactly what I wanted, at a good price. He kept me informed and checked back with me to see how I was doing after I bought the car.

bhamm

9 de mar. de 2016

I talked to Tony Wright and told him what I was looking for. When I arrived at the dealership he had already picked out some SUV's for me to look at. He was very thorough and explained to me all the features of each SUV. I drove the SUV's and went home to ponder my choices. There was no high pressure to buy and I felt very good about all the things I had seen. I called the next day to let Tony know what I had decided. When I went into the dealership to pick up my SUV the vehicle was pulled up front and ready for me. I went in to sign the paperwork(which was ready) and was out of there in 30 minutes. Easiest car buying experience ever!!! Thanks Tony!

gsmith

8 de mar. de 2016

Our purchase experience was fantastic! When we arrived to pick up the car, everything was accurate, and the Dean Team was organized and prepared for delivery. We would certainly consider a return visit for our future needs.

sk68

8 de mar. de 2016

We leased a Jetta from Richard couple of weeks ago. Very helpful and fast service.He gave us the best deal that we could get .I will definitely recommend him to all my friends and go back to him when we are ready for a next one.Thank you Richard.

Ernkelly

8 de mar. de 2016

I recommend this dealership, they really work with what you have and help out with wavering prices. I had a great experience being a new car owner I started from nothing, but they made it completely manageable and in a timely manor!

Carlover

8 de mar. de 2016

The staff was honest and friendly. They didn't mess around. They gave us their best deal right off the bat. No bait and switch here. We ended up looking all over town after receiving the quote from this dealership and found that their first offer wothout negotiations was the best in town. Staff wasn't pushy or try to up sell us at all. They u dear stood what we wanted and got us into the right car. The process was painless. I would definitely recommend this dealership and will purchase from the. Again.

hawkeyestate

8 de mar. de 2016

I sent Jason on a mission to find a vehicle for me and he was able to secure one from across the country. In a few days I was test driving it and signing the paper work. Jason was also great about fixing minor cosmetics when I bought my Nissan. The entire experience was easy and I felt like I was taken care of throughout the process.

Tmac

6 de mar. de 2016

After looking for a car for my 16 year old daughter. I submitted a request thru the web site, Jason Moore contacted me within 30 minutes with a vehicle they met our requirements. We scheduled a visit for Saturday when we arrived car was ready to go for a test drive. The drive was successful so we sat down and I was pleasantly surprised to work out an agreeable deal within 20 minutes. I've bought many cars over the years and I don't ever remember a car purchase going so smoothly and efficiently as it did with Jason and the Dean Team. Bottom line very good experience, pleased with the vehicle and extremely happy with the service provided by Jason. I would highly recommend working with Jason and Dean team on your car purchases. Thanks again. Tim M

Michelle T

5 de mar. de 2016

After searching Cars.com for pre-owned vehicles for our son's first car, my husband came across a 2006 Acura TSX at Dean Team Subaru Volkswagen. Along with my son and me, he walked in the dealership, asked to speak with a salesperson, and our family hit the jackpot when Jason Moore came up and introduced himself. We took a test drive with Jason, he answered our questions, pointed out a few options on the car, and told us about the dealership's free car wash service. Neither Jason nor anyone else at the dealership was ever pushy or "salesy" ... just friendly and polite. The next day, I went to the dealership to purchase the vehicle, and it was a 15-minute, seamless, stress-free experience with total respect that I (the wife) was there to "make the deal." However, no real deal making ensued, because the price (that we'd researched extensively) that I proposed and the price Jason came back with was spot-on. So that was that. Jason provided top-notch customer service at all times, returned phone calls quickly, and was upbeat, friendly and respectful. We also appreciated that he, like my husband, was a veteran and that the Dean Team gave us a military discount. Our experience was exceptional and we will certainly recommend Jason and the dealership to our family and friends.

Car girl fanatic

5 de mar. de 2016

I've purchased many cars throughout the years feeling both good and bad but my experience with the Dean Team was truly exceptional. From the moment I spoke with Richard about what I was looking for to the finalization of the puirchase with Dustin, I drove home with a big smile on my face. Scott Roberts made the experience just as gratifying with his professionalism and friendliness. My future business will always be theirs. Highly recommend Dean Team for anyone looking for a fabulous car buying experience.

dgilmour

3 de mar. de 2016

Jason Moore was extremely helpful and accommodating while not being pushy when I was searching for a new car. He was able to help me find financing within my budget and was very attentive during this process. I would highly recommend working with Jason and his General Manger, Dustin Westhoff, when searching for your next vehicle.

tofu8084

3 de mar. de 2016

Had to wait 20 minutes for people to move their cars so I could just get out of the dealership after the work was done on my car. Hard to enter the dealership and you will scrap on the bump if you have a low sitting car. Car wash WILL scratch your car NEVER USE. Also half of the features I bought on my NEW car still don't work. Don't buy a Subaru.

BarJoy

1 de mar. de 2016

My husband and I recently bought a 2016 Subaru Outback. JD was very knowledgeable and helpful with answering all of our questions. He helped us to decide which model best met our needs. We had not intended on buying that day but ended up driving home with a new vehicle. JD made the whole process easy and pleasant. His enthusiasm was contagious!J. GoodwinWildwood, Mo.

ShellyW

1 de mar. de 2016

My husband has been shopping for a car for our daughter for several months. After we finally narrowed the search to the type of vehicle we wanted, he scoured the internet for the best deal he could find. We live in a small town and the nearest VW dealer is 3 hours away. Unfortunately, they didn't have any vehicles that met our criteria that he felt were a good enough deal. What he did find was a great vehicle 11 hours from home. Our biggest concern was driving that far and having to spend an entire day doing paperwork before we could head home. This has been our experience in "the city" every time we've gone, even when not needing financing. Jason assured us that we could be on our way in about half an hour. True to his word, Jason and the vehicle were ready and waiting for us even before store hours actually opened. We were able to test drive it, get the paperwork completed, and be on our way in less than an hour. All of the staff were very friendly and accommodating. There was no high pressure sales pitch to buy extra warranties or services. It was worth the lengthy drive to do business with Dean Team!

TCP

29 de feb. de 2016

Wes was very responsive to my email inquiries, and his tone in email and in person was positive, polite, and cheerful. My negotiating experience with him was good. He made me feel like he went to bat for me and was clear about explaining how the discounts worked and so on. In the end, I felt satisfied with the deal we agreed on. Wes has also been very responsive regarding my follow-up questions about the car, the warranty, and so on. I would definitely recommend working with Wes.

Adam B

29 de feb. de 2016

Purchased used Chevy Equinox from Dean Team. Jason Moore showed outstanding customer service and was a pleasure to work with throughout the buying process. He even went above and beyond helping to get my other car back to my house. Overall the process was quick and without any usual salesman jargon. I'd recommend Jason to anyone looking to purchase a car in the future.

Denise-Jetta Gal

29 de feb. de 2016

Richard was the best salesman I have ever worked with. When I reached out on the web, I had many responses, but Richard was the only one who answered all of my questions before coming into the dealer for a test drive. Richard was also the only one to provide me with his cell phone number if I had any further questions. Scott was great to work with also, he made you feel like he had your back. Even though, I came in to the dealer with my husband, Richard and Scott talked and looked directly at me (I was doing the buying) and not directing questions just to my husband, like I didn't exist or I didn't know what I was talking about. They allowed me do my own negotiating which made me feel respected as a female. I definitely would recommend the Richard/Scott team at Dean Team to anyone looking for a new vehicle.

AndyandPeg

27 de feb. de 2016

We recently purchased a used Infiniti here. Our salesperson, Carl Shaeffer, was a pleasure to work with. Rick in the finance department did a great job of getting us the financing that we wanted, which in my opinion, is worth hours of haggling and made the whole deal worthwhile. When we returned to finish the paperwork and Carl was unavailable, Scott helped us out as if we were his customer. Their boss should be proud. This is how I'd like my employees to take care of people.

acb

27 de feb. de 2016

We had a very positive experience buying a car from Carl Schaeffer. We would definitely recommend him to friends and family! Couldn't really have asked for anything more.

SmartBart

25 de feb. de 2016

We bought a car for our teenage new driver from Jason. It was a smooth process. We emailed before about the car we were interested and had no problems setting up a test drive. He answered all our questions and even had an issue checked out and fixed for us. We hate the car buying experience but Jason made it pain free. Thanks! Oh, and our duaghter freaked out!

Engineer2015

24 de feb. de 2016

The team there did such a great job helping me find me my Subaru Forrester. Military friendly is an under statement for how much they helped me as an active duty soldier coming from Fort Leonard Wood. They couldn't of been more patient and helpful. Even with technical difficulties they were still very expedient with the process and I could tell they were trying as best they could do get me to drive out with my vehicle of choice so I could get back on the road to home. Experts of the brand and passionate about helping others. Would absolutely get another Subaru from them in the future.

Noxv555

24 de feb. de 2016

Our time at Dean Team has been amazing. The staff was kind and helpful and were with us every step of the way. They helped us find the perfect car while also making it financially possible for us. Thank you Dean Team!

Tvmanf

24 de feb. de 2016

The team did a great job. I would recommend to anyone that wants upfront pricing and hassle free service. Tony, Jason, and Dustin are professionals.

greenc3616

24 de feb. de 2016

Dean Team made Leasing my new VW a pleasant experience. Carl Schaeffer was great to work with. He answered any questions I had and fully explained my new car. Highly recommend Dean Team.

Dean Team

23 de feb. de 2016

I have purchased many vehicles over the years but this was by far the easiest purchase I have ever had. The staff was extremely organized, friendly and timely. They worked together as a team and the customer service was top-notch. I highly recommend the Dean Team, I have purchased 3 our of my 4 vehicles from them

Kimber

23 de feb. de 2016

We had been on a car search for over a month. Went to a dealer which ended in very ugly feeling and NO car. I made a call to Carl on our way home to see if he still had a car that we were looking for, however, it sold that morning. Carl offered to find us the car we were looking for and within 24 hours he found the car. It wasn't even here in the state but within one week we had the car. All paperwork was done when we arrived and in less than one hour we were driving off the parking lot. I am so IMPRESSED with CARL and the DEAN TEAM. We will definitely be back and I will always recommend them.

FWeber29

23 de feb. de 2016

I recently purchased my second vehicle from the Dean Team in less than 6 months. Jason makes the process easy and efficient. I would recommend Jason and Team to anyone and I will continue to buy my vehicles from them.

Zw

23 de feb. de 2016

Mark helped me out big time when I was in a bund. Our car was totaled and we had to order the car we wanted. He gave us a great loaner to use until our new car was delivered. It helped us out a ton!

szap

22 de feb. de 2016

In December we purchased a 2016 outback Ltd from John Ostlund at Dean Team Subaru. It was an enjoyable experience. John was patient and informative and had a low pressure sale approach that we appreciated. We would certainly recommend John. After our purchase decision we dealt with Dustin Wethoff on financing. Dustin was friendly and made the loan process very easy.. He then talked to us about the Subaru extended warranty. He convinced us this would be a worthwhile purchase. We had not researched the Subaru extended warranty, but since we had just purchased a $30000 outback, we trusted we would be treated fairly. Apparently Dustin thought differently. We agreed to a price of a little over $2100 for the gold plan 7 year, 70000 miles and $100 deductibke.. A few weeks later I had a question on the warranty coverage and called Dustin for an answer I left three messages and never received a return call. I then went online to see if I could find an answer to my question. In researching this, I discovered that the same warranty we had paid $2100 was selling from other Subaru dealers for under $1100! Over a $1000 difference! Any person and dealership that would do this to a customer that had just purchased a new vehicle from them is not one I could recommend.

Ron

22 de feb. de 2016

Ryan Troll and Scott Roberts made the buying experience easy and fast. I wanted out early on my current lease to get into new VW passat and they made the process painless and easy. These is my third VW,twice from Dick Dean in Ballwin and I will go back a third time.

BethR

20 de feb. de 2016

I recently purchased a pre-owned car and Jason was my salesman. He made the process of buying and trading in my old car so easy. I had been dreading the whole thing and he made it so seamless, that I drove away thinking "now why didn't I do this about 2 years ago?". "I'm very happy with my purchase and the experience with Jason and Dean Team. Make sure you shop there! I've already recommended him to 3 friends that might start looking soon.

Bobd

20 de feb. de 2016

Always had dread the routine of a car purchase. JD and Mark made it easy and enjoyable. JD was there to find us the perfect car, even though it was in Kansas.... Mark helped my wife and I get familiar with the "knobology" of the safety features found in the Outback.Both salesman had superb knowledge of the product and a great sense of humor. We'll be back!

heinz57

19 de feb. de 2016

I went to looked at a used Yukon, it a few cosmetic things wrong with it. However, Jason went above and beyond to have them fixed. He is super friendly, fast, and delivers top notch customer service. If you are looking fora used car, I would highly recommend Jason. If they don't have what you are looking for, he will find it!

Stacia

17 de feb. de 2016

I returned to Dean Team after seeing my mom's experience with Carl. He has excellent product knowledge and was exactly what I needed in my car buying experience. Carl gave me time to make my decision, which I ended up making that same day. I really appreciate how easy the process was and that I felt no pressure in the buying experience. I would definitely return to the Dean Team to buy from Carl again!

Brian

16 de feb. de 2016

My car was totaled 2 weeks ago "not my fault". A week after my wreck "a Saturday" I wonted to look at some cars. Found a 2016 WRX STI in stock and took it for a test drive not long after talking with Jason. Went back the next Saturday and unfortunately it had already been sold. No fear, Jason found the same car 300 miles away and had it ready for me by Tuesday! Dustin explained how to work all the new toys and also paired my phone to the car for me. Vary impressed with everyone.

Rebecca

16 de feb. de 2016

I purchased a used GMC Acadia from Dean Team Subaru. I must say this was the best experience I have ever had purchasing a vehicle. All of the staff went well above and beyond to help us with our purchase. It was also the quickest I have ever purchased a car, very efficient with paperwork, usually takes hours to process a loan. They had everything done in under an hour, very impressive. Definitely will go back to this dealership for my next vehicle purchase. Rebecca

Annette Koob

15 de feb. de 2016

I received the best service I have ever experienced while buying my new VW Tiguan! Ryan Troll and Scott Roberts went above and beyond showing me how everything worked on the cars I was looking at. They didn't bad mouth and other dealers around town or use any cheesy sales pressure . They were helpful from the begging to the end of the sale. Thanks Dean Team! I'll be back next time someone in my family is looking for a new car!

Tom Heavner

14 de feb. de 2016

Purchased a used car for our daughter. Wes Gallegos was our salesman. The car we saw on the internet was sold before we got there. Wes went over other cars they had in their inventory. We found another car that we liked better than the one we came to look at. He was excellent! He did not push us into anything we did not want to do. He was very knowledgeable and courteous. this was the best experience buying a car ever. The car was clean and well explained by car facts. The deal went down very fast and easy. Rick was the finance person that wrote the paper work up. It did not even take 15 minutes. We are very pleased with the car and this dealer.

Nikki1982

13 de feb. de 2016

I went into this dealership looking for a specific vehicle I had seen on the internet. They had the vehicle and it was exactly as it was shown online, and perhaps even better! I love my new van and thoroughly enjoyed everyone I dealt with while there. They support our military as well which was just the icing on the cake!

AHeissler

11 de feb. de 2016

Great feelings from the get go. He kept up with me every step of the way via text. Very positive and a good listener. Honest and forthright. Made me a great deal. Thanks, Richard!

LittleD

10 de feb. de 2016

After purchasing my new Crosstrek, it needed to have the Xzilon exterior protection applied. They only can do these appointments Monday through Friday during business hours so coordinating was a challenge for me. JD in sales helped schedule the appointment and Annie had me in and out quickly so I could get back to work. JD even stopped by after service to make sure everything was okay.Great job!

GI

10 de feb. de 2016

Jason and Dustin make it easy. They answered every question, no matter how trivial, offered info about important things I hadn't thought to ask, and helped me review my options to make a decision that made most sense for our family. Their patience and no pressure approach was most appreciated. No chance for buyer's remorse after this experience!!

Derryman

10 de feb. de 2016

It's a fact that not all car buying experiences are memorable for exceptional professionalism at some dealerships at least in the past. But, my wife and I had an exceptionally great experience at Dean Team Subaru Volkswagen over the past couple of weeks. Our primary contact at the dealership was our salesman Jason Moore. His enthusiasm, energy, and with us, his patience (which was severely tested), in addition to his exceptional product knowledge made for a successful, as well as a very enjoyable experience. I lost count of how many vehicles we examined in this quest, but I do know that Jason must have covered a couple of miles running around the lot. And he did everything with a very positive attitude. In our opinion he is the best sales person from whom we have ever bought a vehicle.We also dealt with Phillip Dean and Rick Richards, both of whom played a big part in our arriving at the purchase of a great vehicle. We appreciated their support of Jason and his customers. We recommend the dealership and the people mentioned in this review to anyone planning to buy a vehicle.Thank you gentlemen for making all good things possible for us.

JDub52

8 de feb. de 2016

Thanks to John Ostlund and Rick RIchards for an excellent car buying experience. John's quick phone call and subsequent informational e-mail responses to my initial online search for available vehicles helped to make me aware of his interest in making sure I got exactly what I was looking for. At the dealership, John was very interested in discussing the features of the car I had selected to take a look at and especially in providing insight on and examples of using some features that I initially thought might not be something I'd use.Rick was very helpful in explaining the usefulness of some extended warranty features that I had passed up on prior vehicle purchases because I hadn't really understood their value and the person I was working with didn't think it would be worth his time explaining further. Ricks explanations made sense to me and left me very satisfied that I had made a sound decision in adding them to my purchase.Overall this vehicle purchasing experience was the best I have ever had.

Carrie D

8 de feb. de 2016

I'm sort of stunned by the numerous positive ratings I see regarding this dealership. I've had nothing but bad experiences with them, and have not heard any positive feedback from anyone else I've known who has done business with them. It makes me wonder if they pay a service to have positive comments added to websites to offset the negative comments from real customers.The terrible experience began with the high pressure salesman that wouldn't even give me a monthly payment quote and ended with them not repairing an issue while the car was under warranty. I began having problems with windshield wipers on the vehicle at around 32,000 miles. The wipers would just not work at all on certain days, then other days there wouldn't be a problem. I made an appointment, arranged to borrow a car from a family member, took time off of work to get the car in to the dealer and took the car in for repair. I went to work an left the car at the dealership. At the end of the day, I received a call regarding the wipers. The service manager basically informed me there was nothing they could do because the wipers were working. He told me there was no possible way to figure out what was wrong because they were currently working. He instructed me to bring the car back in when they were not working. I was then passed on to a "service advisor" named Annie Thompson whose job seems to be to stand the dealership's ground when they know someone will be upset because they are not doing anything for them. Annie proceeded to give me her name and phone number and tell me that I should call her directly the next time there was an issue. She would make sure the repairs were done and the car got in for service. I expressed my concern that the warranty would be expiring on the car soon. What should I do if that happened before the wipers could be repaired? Annie assured me this would not be a problem since the issue was documented in the computer system. They would fix it, no problem! Little did I know, it would become a problem. Not only was that a false statement, but it served as a false sense of security to me. It prompted me to go on about my business and expect that the dealership would honor their promise. I later found out (from VW customer service) that they would have directed the dealership to repair my windshield wipers after the first visit, had I just called to complain!! Instead, I went on for 1.5 years trying to get the car to the dealership when the wipers weren't working. I made several appointments that I canceled due to the wipers miraculously working again just prior to me taking it in. I finally got the car in when the wipers weren't working! Then Ms. Thompson got on the phone and told me I had to pay $500 + installation for a new wiper motor that is needed. When I reminded her of the promise she made to me, she stated she didn't know who would have promised that because they "don't do that!" When I pointed out that the wipers had a documented issue prior to the warranty expiration, she told me I had to contact VW customer care to plead my case with them. "Perhaps they will help you!" So, after some questioning as to why I should be the one to plead my case when they will ultimately have to get the answer from VW, I called customer care. Customer care had no idea what I was talking about and told me "the dealership knows our warranty information. We don't do anything beyond that. We don't know why they asked you to call us." So, after one and a half years of bringing my car in for the same problem, being stranded without a car in the rain with no working wipers, wondering if I would be able to get to work the next day if there was inclement weather, and getting the general run around....I now have a huge bill on a part replacement of a part that failed prior to the warranty expiration. DO NOT GO TO DEAN TEAM!!! That is my advice. If you do, hope you never have an issue with your car that needs repair. They'll attempt to wait out the warranty so you can pay for it yourself! Carrie Dickhans

WLDKAT

8 de feb. de 2016

Thank you John for providing us with excellent customer service. Best car buying experience of my life, so far! Love my new Subaru. Will never go back to Webster Groves now that I found you!

Llippma1

8 de feb. de 2016

My husband and I were trying to avoid buying a car through a dealership because of bad experiences in the past. Carl made the car buying process smooth and easy and was able to answer all of our questions in a timely fashion. Everyone went out of their way to make sure all of our needs were met and we were happy with the whole car buying process from start to finish. I would definitely buy a car from Carl at Dean Team again...in fact, we will go there first next time and save ourselves time and hassle.

Diana79

7 de feb. de 2016

Our experience with Dean Team Subaru was easy and pleasant from start to finish. John went out of his way to be sure that all our questions were answered, and has continued to stay in touch to make sure that everything is going well with our gorgeous new Forester. (It is, by the way. I'm in love!). John and his sales manager Matt made the whole purchasing process absolutely painless -- I'd recommend Dean Team Subaru and John Ostlund to anyone!

Turbov6camaro

6 de feb. de 2016

We have bought 2 cars from here in the last 2 years we drive them both a lot, my 2015 lego has been great, until the window cracked and they blamed it on hail damage that I bought car with (hail sale), I also bought a service plan to the tune of 2200$ I think. For the cars first service all was fine. Now the last 2 services they claim they can't find it. I have a slight vibration at 21k miles and they are trying to charge me $50 to get it fixed (tire balance). Another dealership near 44 did this on my wifes 2014 last year no questions asked, exact same isue vibration at 15k miles . We will not be back to this dealer for anything from now on, tried of getting jerked around over something we paid for already. Hopefully someone in the dean family sees this, but they are probably to busy thing to start a rap and sound affects career to care. Just another stealer ship hereI spoke to Matt THE Manager AND While He Was Able To REMOVE THE CHARGE, He Was Very CONDISENDING, Was Saying From Driving On Dirt RoadS We Do NOT Live On A Dirt road, Really Dude YOU Been To My House Before AND Know It's A Dirt Road ??? It's not look at Google maps.... Eric has been nice in the past but today he was not, don't bother talking to Jeff his job is make you pay as much as possible. Everyone there treats me like a dumb customer, I made a v6 camaro run low 11s in the drag race 1/4 mile I know a thing or to about every area of a car.

Amy

4 de feb. de 2016

My husband & I found the car buying experience to be very easy with Dean Team. Carl was able to answer all of our question about the Subaru Outback and even looked at incoming inventory to determine what would be arriving soon to best meet our needs. No other dealership did that for us. The pricing seemed to be straight forward and we got exactly the car we wanted. Great experience overall and would recommend working with Carl.

DB

4 de feb. de 2016

Dean Team made buying my new Subaru a pleasant experience. Carl Schaeffer was great to work with. He answered any questions I had and fully explained my new car. Highly recommend Dean Team.

jcjblaine

2 de feb. de 2016

Just bought a 2016 Crosstrek from Dean Team Subaru. Mark was my salesman and he was so pleasant and great to work with. I shopped around, got a better offer for my trade in elsewhere but Dean Team was able to match that offer and get me into the vehicle I wanted. I am pleased with my experience and will return to them the next time I'm in the market and will recommend them. Everyone from sales to finance to management were very nice to deal with

2016 Jetta

1 de feb. de 2016

Took all the hassle usually associated with buying a car out of the process. Definitely recommned giving them a shot. Definitely will not be a waste of your time.

Valerie S

1 de feb. de 2016

Carl Schaeffer made my experience very smooth and easy when I purchased my 2008 Jeep Grand Cherokee. He answered all of my questions and concerns If your in the market to buy a car, go to the DEAN TEAM.

Hibbard

1 de feb. de 2016

Made the buying process smooth and comfortable for my first car purchase. Would recommend this dealership to anyone buying a car for the first time.

Navy Vet

31 de ene. de 2016

Jason Moore was outstanding! He made the purchase process extremely easy and stress-free. He answered all my questions and took care of my concerns purchasing a pre-owned vehicle. I would highly recommend him. His dealership should be proud to have an employee like him.

Hermann

31 de ene. de 2016

We would highly recommend DeanTeam Dealership. We purchased a car from Jason Moore and he was perfect. Found us exactly what we wanted! He even delivered our vehicle to us because of our hectic schedule. This was the easiest hassle free car purchase ever. Jason you went above and beyond and we appreciate this. Many thanks

ConnorZ19

30 de ene. de 2016

Ryan Troll was our sales representative and was very helpful and willing to work with us on several different aspects of the deal. Dustin Westhoff handled our financing and made it quick and easy. Great experience and I will definitely recommend to others!

EJosh T

30 de ene. de 2016

Seeing the reviews on here I can't believe I was dealing with the same person. Received several emails, texts and voice mails in a three to four day time frame. Then all of a sudden they stopped. My guess is the car sold. It would have been nice to a least been told they weren't interested in my business any longer. Manchester has so many dealerships within a 3-4 mile radius. I won't be stopping at this one again when I am looking to buy a car.

Ksvonk

29 de ene. de 2016

If you are looking for a vehicle and want a hassle free experience visit Jason Moore at the Dean Team Volkswagon Subaru location. I told Jason what I was looking for and he took the time to research cars and send me emails and texts regarding my options. He was attentive and welcomed the work. When I found what I wanted he took care of everything. It was the easiest, stress free car deal. After the deal was done he sent me a Thank You for doing business with him. It is nice to know he appreciates my business.

JettaFan

28 de ene. de 2016

Need a car - Richard Gotsch is your guy. As a 50 yr old lawyer, I'm not the easiest guy to please. But Richard was a breath of fresh air. He knows the product inside out. I asked a question about the engine, and I got a quick clear answer, then a fuller explanation that revealed the depth of his knowledge. (How many sales guys know the history of engines available in the Jetta line between 2014 and today, in all trim lines???) Also super polite, both at the dealership and with a genuinely friendly follow-up. Ask for him. You won't regret it.

Krich90

27 de ene. de 2016

I had the opportunity to witness a simple act of kindness turnout to be a life changing experience. My uncle is a disabled military veteran whom suffers from PTSD (Post Traumatic Stress Disorder) purchased his dream vehicle with the help of salesmen Jason Moore. I often assist my uncle with some of his decision making and from time to time he likes me to travel along just to interpret and ensure he's heard. He has had some bad experiences that has challenged his effective communication skills. In my current field of employment I work first hand with veterans whose disabilities in many ways have distinctively changed his way of living. My uncle is a direct example of that . As expected that can be at times very stressful and somewhat demanding let alone to have someone close to you within the same structure. Nonetheless Jason listened and allowed my uncle to freely talk about his experiences while in the military . He'd also reassured him when things looked a little shakey of his commitment to service. Literally Mr. Moore went as far as having a car shipped from another state and even adding personalized touch to the vehicle to make sure that my Uncle's dream was brought to reality! If nothing more than a car a was sold that day it was evident that at that time and during the process he made my uncle feel as if he mattered and that his work and commitment to what he did for our country (United States) did not go unnoticed. Jason is truly a blessing in disguise!

Justin

26 de ene. de 2016

Dean Team was able to get the car I wanted at a great price, and the service was excellent. This is the second Volkswagen I've purchased locally, and the experience I had here was easily superior. Wes was extremely helpful and straightforward, and responded quickly to any questions/concerns. He was able to go the extra mile get all of the components, down to the smallest details. Blake also did an exceptional job cleaning and getting the car ready-it was shiny and spotless when I arrived! I hope the level of service remains this high for future service visits, and look forward to returning for future purchases. I would certainly recommend Wes, Blake and the whole Dean Team!

Boatnmom

26 de ene. de 2016

Wes was a straight shooter. Got the deal I wanted, and the car I wanted. Then, a few days after taking possession of my new/used car I noticed an issue with the leather seat. I was worried I would get the run around, but still called Wes and made an appointment for him to look at it. Within two hours it was fixed better than I imagined, and at no charge to me. Love my car, and it was such a pleasant experience buying it from Wes at the Dean Team Volkswagon - Ballwin.

Amanda4

25 de ene. de 2016

I've purchased 2 used cars from Wes at Dean Team in the past 6 months. He's knowledgeable, available to talk and really listens. They offer a great variety of cars and fair trade in prices.

Review from Illinois

25 de ene. de 2016

Bottom line ... I purchased two Subaru Foresters in 30-days from Dean Team Subaru. Yes, the dealership was very accommodating; yes, the selection was excellent (best I found in Illinois and Missouri); yes, the product is outstanding ... but the most notable experience was with my salesman, Jason Moore. Jason is an outstanding sale associate. He took time in each instance to understand the why and what behind my purchase and took extraordinary steps to match me to the perfect vehicle. And I was very impressed how the dealership supported his efforts and stood behind him from start to finish. I highly recommend Jason Moore and Dean Subaru.

EEDelaney49

25 de ene. de 2016

Jason Moore was an absolute pleasure to work with. He ensured me that he would get me the vehicle that I wanted and deserved. It all started from a simple inquiry about Cadillac CTS Coupe that I saw on Car Gurus. After months of trying to find the right coupe, in addition to one that would fit within my budget I'd been searching for about the past 7 months. As I am recently getting back into the swing of things; I am 66 years young and I wanted a car that would bring back out the life in me. I am disabled military vet and from time to time keeping up with modern day technology can be demanding and confusing. I desired to work with someone who could put themselves in the driver's seat when it came down to explaining and selecting the best options for me. When I first met Jason I recall test driving the car and sharing some of my military stories with him. He listened and even shared a few of his own. I knew from his discipline and structure he was bond worthy. He exhausted all options till there were absolutely none. Even when the original car I inquired about turned out to be outside of my price range; Moore ensured me of a quality vehicle within direct measurement. He exemplified what we as service men stand by "Hooah". That means anything and everything except "NO". Ultimately, it was Jason's silent yet innovative approach that landed my trust and respect. No lousy unwanted calls,and NO was simply never used in his speech. His sensible and empathetic techniques did not only land a sale but a life time buyer. Needless to say with the help of Jason I have a Cadillac CTS Coupe (same make, style and color of my original inquiry with more quality features). So to my fellow brother "hooah"!

Paullyd74

23 de ene. de 2016

Went to dealer to get new car after rolling and totalling mine week before.Had no money to put down or a trade in and they helped us test drive four different Suvs.They helped us any way they could asked every question made sure we knew everything we needed to know about each car we drove.Helped us get a real good deal on the Ford Escape we bought would recommend to everyone.

Michael7228

23 de ene. de 2016

While waiting for my son's haircut down the road my wife told me to check inventory at Dean's. Jason responded to my email and on the way home we stopped, he showed me the car I was considering. I told Jason I only had a few minutes because our three-year-old needed to get in bed on time. Jason was understanding, asked a few questions and followed up with an email on other cars I may be interested in seeing as well. We agreed to look at what I was budgeting and be real with each other. He did not take any offense to me questioning the interest rates or other options that were being offered. He and Dustin did not push even though we were approaching the closing hour. Mark made sure that I understood the systems. I walked in confident of the cost, and walked out without buyer's remorse and a sense that I was taken care at sale and will be taken care of in the future, thanks guys! Mark was also patient with the multitude of questions.

Dcolantino

22 de ene. de 2016

Jason was so helpful in helping me find the perfect car. He was so knowledgable about his products and went the extra mile to get me what I wanted and make my experience enjoyable.

maxell2hd

21 de ene. de 2016

Jason Moore and Dustin Westoff provided a quick and easy transaction when buying our used car. Jason provided kept us informed the the entire process.

emmicham

21 de ene. de 2016

The people we worked with were fun and nice! They greeted us promptly even though We didn't have an appointment. They got me financed at a really low rate. I left in my (new to me) car that same day. Looking forward to going on many adventures in it!

coolcool37

21 de ene. de 2016

Jason at Dean Team kept his word on what he could do for us. Jason helped me get near my ideal payment price too and also fixed the couple of things in the care that needed touch ups.

abbymcvey

21 de ene. de 2016

Wes did everything he could to get me into the car I wanted to be driving and out of my old one. Very happy with my purchase!

crazy2

20 de ene. de 2016

This is the second car I have purchased from Dean Team. Carl was very helpful in obtaining a vehicle after the last car was a total loss. I think he went above and beyond.

andyz

20 de ene. de 2016

We sent emails to many dealerships. John called promptly and after a short discussion, offered a great price on the car we wanted. We had a second phone conversation with Carl (John was out that day) and met with him a couple days later. The whole transaction took only two phone calls and one visit. We couldn't be happier with the service and the product. This is our third Subaru and we really don't look at any other make. John and Carl were friendly and helpful.

TonyS

19 de ene. de 2016

I worked with Tony Wright on a pre own purchase and it couldn't have gone smoother. He and the finance person were very thorough but also efficient. I went from arriving and test driving to driving off the lot in my new car within 3 hours total.

Danielleb24

19 de ene. de 2016

My mom and I went to look for my first car and Carl was very helpful in finding a suitable car for us and we ended up leaving with 2 cars. One for me and we traded in our 2013 Volvo for a 2016 Volkswagen SUV. The dealers are all very nice and helpful and seem to genuinely want to help find us the best car.

Daisy

19 de ene. de 2016

I thought I would take advantage of the great lease deal on the Jetta for my soon to be 16 year old. I ended up trading in my car and leasing two cars for just a small amount over what my one car payment was!!! Great experience with friendly people all around. This is my third great experience with this dealership!!

AnnaBrettK

18 de ene. de 2016

My husband and I had a wonderful experience at the Dean team. We worked with Jason Moore and he helped us find our 2013 Passat. Jason made our experience looking for our first car very enjoyable. He wasn't pushy, which is a problem we have run into with other salesmen, and he actually tried to get to know us on our test drive and make small talk. We were so impressed with the friendly service by every employee at the store. We also worked with Rick Richards in finance and we were so pleased with the fast and friendly service. We are extremely satisfied with our experience. We will definitely spread the word and buy from here in the future.

tboland

18 de ene. de 2016

J.D. did a great job finding me the perfect Subaru. Spent a lot of time figuring out what I needed and did a great job meeting all of my needs. Would recommend J.D. and Dean Team for any car purchases.

Mr. Tibbs

15 de ene. de 2016

Jason Moore is sincere, friendly and honest. His professional and caring manner assured me that I was making the best decisions possible. I am very satisfied with the service I received and my vehicle. Michelle R. Tibbs, 2016

NAC

14 de ene. de 2016

I go to Dean Team for all my VW needs. Third car in five years. Always a good time. Reese helped this time before and after the sale. This guy is great. Look him up.

Closeab

12 de ene. de 2016

I targeted Dean Team as they had the right inventory I was after (2016 WRX Premium) and at the right price. When I arrived to check out what was on the lot and go for a test drive, I was pleasantly surprised by an educated and pressure free staff. They allowed me to spend time with the car without hovering or pushing information, yet were available to answer my questions and talk price when the time was right. Steve Strasser was my salesman and I'd buy from him again in a heart beat. He was a genuinely nice guy and exactly what I wanted from a car salesman.

AB

12 de ene. de 2016

JD, (my sales person) was very easy to work with. No pressure to buy. He was very knowledgeable about the product and always available to answer any questions. After multiple trips and test drives I finally bought my Outback. Loved the whole experience of dealing with JD.

John C

11 de ene. de 2016

We were unexpectedly in the market for a used vehicle. Usually, I will research and go all over town looking and trying to find the best car with the best deal. I went to Dean Team Subaru Volkswagen as my first stop on the adventure. Thanks to Wes and the great selection of cars it was our only stop. Wes provided great service and provided many options to fit our budget. Next time I will save time and money by going straight to Wes. I recommend Wes at Dean Team Subaru Volkswagen for your next car purchase.

LapisBlueJanet

11 de ene. de 2016

I made several trips and test runs before I purchased a 2016 Outback in a Lapis Blue.The selling point was a trip down Manchester in traffic when J.D.Daugherty patiently introduced the features of the auto to me. Getting up to speed after 109 was the clincher for me. The test run was almost a road trip with the prolonged traffic jam and usual Manchester driving challenges. The entire process was very organized, and I applaud J.D. for multi-tasking on the busy pick-up day.

KMRS

11 de ene. de 2016

I was pleasantly surprised at the ease of buying my Subaru. The sales team was knowledgable and willing to assist me. The price and trade in value was fair. They had my car ready to be driven off the lot in a relatively short amount of time.

BOBDRURY

11 de ene. de 2016

Our experience with JD was one for the books. My wife and I made multiple inquiries to the dealership (at least 6 visits) to either test drive again or ask additional questions. Each time we were met with direct , honest answers to our questions. Never pushed but always encouraged to ask questions. We felt very comfortable with JD. The entire process can sometimes be overwhelming but our experience with JD was great. Highly recommend JD as well as Dean Team Subaru.

Positive auto purchase

11 de ene. de 2016

We purchased our 2016 Subaru Legacy with superior service and attention to our questions, needs, and budget. Our Dean tesm member is JD Daugherty, He is an extremely serving individual who answered and met all our automotive needs.If A great automobile and with positive purchasing experience is in your future the Dean Team and Subaru is your preference then visit Dean and ask for JD.

Robin

8 de ene. de 2016

We had a really fantastic experience at Dean Team Subaru. We purchased a Forester, and they were very helpful, but not at all pushy. That made the experience much more stress free than we have had in the past at other dealers. Mark M. was very friendly and courteous. I would recommend this location to anyone who asked.

Dloaiza

6 de ene. de 2016

I would highly recommend working with J.D. His exeptional customer service made him a pleasure to work with. His honesty and eagerness to make sure I picked the right vehicle made the whole process enjoyable. We are very happy with this dealer and highly recommend it!

lindsey002

6 de ene. de 2016

I would most certainly recommend and refer anyone to this dealership to see Ryan Troll and Scott Roberts, they are truly the BEST!! The whole process was enjoyable, they were extremely helpful, cared and honest with me. They went above and beyond to help me find exactly what I was looking for and help make the deal happen for me! Ryan and Scott really bent over backwards for me from start to finish. Over the top with excellent customer service, and I got to know them on a personal level. I am now proud to be a lifelong customer, I love my new car. Ryan and Scott - thank you for all your help and everything you did for me, you both are AWESOME! If you are thinking of getting a new car, definitely go see Ryan!

james2016

6 de ene. de 2016

This was hands down the best service i have ever received when buying a car. No hassles, no gimmicks, no uncomfortable waiting and best of all no pressure. Nobody's time was wasted and overall the experience was very quick. I would highly recommend everyone to use this dealership when purchasing a car. From now on I will go nowhere else. Customer for life.

Fran1221

4 de ene. de 2016

It was a pleasure to buy my car at Dick Dean's. John was excellent. He treated me with care and listened to my requests. This made buying my car less stressful, which I truly appreciated. I have recommended John and the dealership to all my family and friends.

Becky234

4 de ene. de 2016

I definitely recommend this dealership to anyone buying a car in the area. Not only do the staff treat you like your at home but they also did everything to make my experience stress free and enjoyable. I walked in not knowing what to do. This was my first experience buying a car from a dealership and had not a single clue on where to begin. I was greeting almost immediately by Wes. He was the sweetest person and had so much patience and understanding with my situation. His co-worker Paul helped in sharing my excitement as well as built my confidence in this new experience. Wes and the staff bent over backwards to get me the best car and deal possible as well as making sure I understood everything in the process. I was more than grateful to have worked with such awesome staff. Not to mention I was in and out in a timely manner. I proudly drove my brand new car off the lot in confidence because I knew I was in the right hands. I will continue to recommend them to everybody I know for future purchases.p.s The bow they put on my car meant so much. I had asked for a bow as a little joke and when i came to pick up the car i was surprised with a giant gold glitter bow. Its the little things -Becky Rehmeier

HappyDriver2016

4 de ene. de 2016

Best service from start to finish. When I got there they were busy but acknowledged me right away. I told the guy what I was looking for and he went to get an available sales person. It was quick and not haggle on the pricing. I was able to trade in my car and driver away that day with my new Crosstrek. I couldnt be happier with the new car and the buying experience I had with Tom Peters at Dean Team Subaru Volkswagen in Ballwin.

evbuck

4 de ene. de 2016

Jason Moore, Phil Dean and Dustin Westhoff could not have made my experience any better! Thanks you! They treated me like I was the only client they had.

Pruehatt

3 de ene. de 2016

My experience was really good I was told every feature of the car as well as why Subaru added the features. I was given all the information I needed in a kind manner. I will recommend dean team to anyone looking for a vehicle.

ciera579

2 de ene. de 2016

I went in not knowing if I would get approved with my poor credit and walked out with something reliable and stylish and within my price budget. Thank you for your professionalism and kindness

Subby1

2 de ene. de 2016

For a low-pressure positive experience see John Ostlund at Dean Team Subaru. All the staff was friendly and welcoming. For this reason we are repeat customers and will be again.

Whitney

2 de ene. de 2016

I normally hate car shopping - when I leave, I've always felt like I was taken advantage of and screwed over. This was not the case at Dean Team. Our salesperson was very informative and gave us all of the info we needed to make the decision that was right for us. There was no pressure at any point, even when we said we weren't ready to purchase at our first visit. We were looking at a few different cars, and Jason answered all of our questions, gave us a lot of good information, but didn't pressure us into any particular vehicle. I feel like we got the right car for us, and I feel like we paid a fair price. We also got a fair amount for our trade in. Jason worked really hard to make sure everything was perfect and went smoothly during the purchasing process.

Sannaleah

2 de ene. de 2016

Second to none. Jason Moore & Rich Richards made our New Year one we will never forget! We are now the proud owners of 2 - yes, TWO Dodge Nitro's these gentlemen sold to us over the last three months. We were so completely satisfied and so very happy with our first vehicle that we did not hesitate when Jason showed us a second Nitro that came in - since he knew we were in the market for a second vehicle! Thank you so much for your knowledgeable, professional, and caring staff - they have made our family and work life more functional, healthier, and most definitely much more happier!!!!! ????????????????????????

Lisa E.

1 de ene. de 2016

My husband and I worked with JD Daugherty at Dean Team Subaru. JD was very knowledgeable, courteous, and went out of his way to find the car I was looking for. The entire process went very smoothly, and I would be very happy to return the next time I need a car!

mleerose

31 de dic. de 2015

Wes was awesome at helping me find the right car! It was a pleasant experience and I'm completely satisfied with my purchase. Would highly recommend the Dean Team!

justin9230

30 de dic. de 2015

I worked with Jason Moore and Rick Richards over the two days. I wasn't able to get the price I wanted on the first car, but the next day Jason contacted me and I bought my new car within an hour of being their for the second day in a row.

matt_gardner

30 de dic. de 2015

After visiting several dealerships over the last few weeks looking at pre-owned vehicles, I determined that I was interested in purchasing a certified pre-owned Volkswagen Jetta. After finding several that I was interested in on the Dean Team Ballwin website, I texted the number listed with one of the vehicles. I received a quick text back from Jason Moore at the Dean Team and he answered a number of questions that I had via text even before I stepped foot on the lot. Once on site, Jason was great at pointing out many features and differences between vehicles, which helped us find the vehicle that was right for us. Jason and Dustin Westhoff were fantastic at helping us sort out the financing details and got the process taken care of as quickly as possible. I am very pleased with my experience with Dean Team Ballwin and absolutely recommend using this dealership.

hannahjeanis

29 de dic. de 2015

I worked with Jason Moore at Dean Team Subaru Volkswagen and walked out in less than an hour with exactly what I wanted. Jason first contacted me after I viewed my 2012 Nissan Sentra online and from there he was extremely helpful and made sure all my vehicle needs were met. The day of the appointment he contacted me early to ensure paperwork was done beforehand, making the actual visit quick and easy. I was given many different payment options and I never felt pressured to buy a certain package, warranty, etc. Jason was experienced and intelligent which made my experience superb. I would fully recommend this dealership for the amazing customer service and professionalism of employees.

lauren1320

25 de dic. de 2015

I searched all over the place for a Subaru Legacy with the features that I wanted. I drove up to test drive the one I saw they had online, and my experience was nothing short from great. Everyone I dealt with was friendly and helpful, and it was a smooth purchase.

rlloes

25 de dic. de 2015

We were looking at multiple AWD vehicles and once we got to the Dean Team Subaru, John Ostlund greeted us and made the trial and negotiation a pleasure. They had a lot of different cars to look at and John was happy to give us every opportunity to look at any car we wanted. We finally took the one right off the showroom floor. Thanks to John and the Dean Team for making our experience a good one. Merry Christmas and Happy New Year.

kconrey6

24 de dic. de 2015

The gentlemen at the Dean Team made it very easy to purchase the car I wanted with ease and no complications. They were committed to finding the car that I wanted even though the one I bought was at a different dealership.

adiqua78

22 de dic. de 2015

I purchased a car last week, and I had a wonderful experience. On top of that, I am obsessed with my new purchase. :) I would definitely recommend this dealership!

smb91

21 de dic. de 2015

I leased a vehicle from this location. Ryan Troll did an amazing job. They were very friendly and informative. It was a painless and an easy experience. I recommend checking out this dealership if you are interested in finding a new car.

kps44

21 de dic. de 2015

We purchased a new Jetta for our daughter. Richard Gotsch was our sales advisor. He was very easy to work with and exceeded our expectations. We would recommend this Dealer without reservation. The paperwork only took a few minutes.

Matt2015

18 de dic. de 2015

I bought a car here from Jason Moore in July. Tonight my wife and I came in to trade her car in. Just like last time Jason was ready to do whatever necessary to allow us to make a decision. Jason listened to everything we were looking for and was quick to jump all around the lot with us looking for the right fit. It was another very helpful and positive experience. The dealership dealt quick, the car was certified and looks great. We will definitely start our next car shopping experience at Dean Team Ballwin!

gerhardjohn

16 de dic. de 2015

Very easy to work with. Jason Moore made sure my vehicle was serviced, cleaned and ready to purchase. He took care of everything and made purchasing this vehicle hassle free. He even met me to deliver the vehicle. It was a comfortable, no-pressure sale and I felt confident in buying this vehicle.

Kalbo8941

15 de dic. de 2015

Very pleasant and accommodating. Answers all pertinent questions asked. Stop by just to look around due to the salesperson JD's welcoming approach my daughter and I decided to go ahead and purchase a new car.

tsher24

14 de dic. de 2015

Jason was direct, to the point, and very helpful. He was willing to work with me and personally took the time to ensure my vehicle received all the necessary services and cleaning. I'm very satisfied with my experience.

Y&J Pope

14 de dic. de 2015

Went above and beyond to accommodate us. Was very friendly and good communication. We felt everyone was genuine and kind. We would highly recommend to our friends and everyone in the facility was very welcoming.

sodapop

11 de dic. de 2015

I just bought a used Passat from Dean Team Subaru Volkswagen and couldn't be more pleased. Jason Moore, the sales representative whom I dealt with, was extremely helpful and honest. The whole process was seamless, simple and surprisingly fun. Jason is the man and I would happily recommend him to anyone in the market for a new car.

Meberhart

8 de dic. de 2015

Found a great used VW van at the Dean Team. They were great to work with and made the transaction easy. I would highly recommend them for any vehicles.

Taitman_10000

7 de dic. de 2015

I bought a used 2013 CC Jason Moore helped me find, everything was smooth and seamless, finance, service everyone was helpful and accommodating. I would absolutely recommend Jason to help you he made the process simple, fast and efficient.

Klowry

6 de dic. de 2015

This my second visit to a different vw dealer on Friday. As it was rising hard Richard came to assist me with my first pick of the car that I saw.

dustin1101

5 de dic. de 2015

I've been looking at MK7 GTIs since the 15s came out, but had been waiting for the right time to pull the trigger. When I found out about the conquest cash deal for new VW owners I began looking into things more closely. I live in NH but I just flew into the Spirit airport to get our airplane fixed (I'm a pilot) and had time to kill so I did a quick search for VW dealers. Went to the Dean Team website and scrolled through their inventory.. low and behold at the end of the list was a 16 GTI in white, manual, PP, lighting package. Exactly the car I wanted. I had to go check it out. I walked straight over to the line of GTI's and found it. After checking it over I walked over to the building and met Ryan Troll, who welcomed me and asked how he could help. I have test driven the GTI 3 times, and the Golf R once. I knew what I wanted but hadn't gotten to play with the new MIB II with carplay. Ryan pulled the car up right away and I hooked my phone up and went over the features. I decided to head inside to go over the numbers and talk about shipping the car. I explained my situation and hesitance to buy the car at the start of winter (having to get snow tires/wheels) and making light of the fact that it's going to cost money to ship the car... which in effect is going to change the bottom line.. so I thought. I showed Scott Roberts what I pulled up for a price on TrueCar, wayy on the left side of the bell curve. He knew it was going to take a great deal for me to pull the trigger then and there, and knew I was only there for a day or two. Within minutes, straight to the chase, he threw out a price within a couple hundred of the TrueCar price, with the shipping INCLUDED, and the monster mats/roadside kit/car go blocks which were in the car. I was honestly shocked. I've researched the pricing on these cars and knew this was about as good as I was going to do anywhere, it was the right car, and with only a month before the conquest cash expired this was probably my only chance to get that deal in the exact configuration I wanted. End of the year tends to be the best time to buy, but I certainly didn't expect such an easy, straightforward negotiation.After selling the deal to my wife... I called up Ryan and told him the good news. Headed back to the showroom, signed all the paperwork, waiting 10 mins or so for the credit app. No high pressure tactics to upsell the car. Only an offer to buy an extended warranty. That's it. All said and done I was in and out in an hour. The car was waiting out front, cleaned and ready to go with a full tank of gas. I left my rental car behind and drove my dream car off the lot. Only bummer is I have to bring it back before I fly out so they can get it shipping up to NH. Hah!I haven't bought a lot of cars but this is definitely not your average dealer, and does not fit the stereotypes that make people dread car buying. In fact it is quite the opposite, offering a great, efficient experience. Also, I've been to at least 5 other VW dealers in different states and Ryan and Scott were the most knowledgeable dealer employees I've met. Not once did they resort to the old "I'll have to ask a technician that question".. I appreciate that.

muhamed

30 de nov. de 2015

Great time and positive experience I had with my sales guy Jason Moore, excellent guy, he makes sure everything is explained in detail clean and clear as well as Dustin Westhoff, the finance expert, overall super time at Subby

PirateG

30 de nov. de 2015

Jason is waiting outside, in the rain, when I drive up. Asks if I want a test drive before I do. Totally knowledgeable about the features, reliability and safety of the car, and compared it with other cars in its class. Realizes I'm still in the beginning of looking for a car, only mentions "we can work on that" when, at the end, I say something about the price. Leaves me his card and a professional impression. Two weeks later, after I wasted my time being either completely ignored at one dealer and cornered in the office at another (we've all been there) - and getting a "maybe he's dumb enough to go for this" quote - I go back to Ballwin Dean Team with some specific questions and some pokes and xxxxx about features. Again, no pressure, no fuss, just the facts from Jason. Now I can get set on exactly what I want and get an idea of what it will cost. I feel I can trust these guys. I call Jason back a couple days later and get a prompt, intelligent, non-insulting quotation. Via text. In fact, I live 5 hours away, and we worked the whole deal via text, email, and phone. When it came to purchase the car Jason Moore DROVE THE CAR TO ME, on Sunday, in Louisville. After he delivered another car to Springfield, MO on Saturday. We signed all the signatures on my kitchen table.There's Dean Team Subaru Volkswagen. And there are dealers that act like they get it, that put on a good front while the sleazy sales manager lurks in the background. It's your choice - this is the second time in the last 18 months that my family has purchased a Subaru Outback from them, two different sales guys, so it's not like I got lucky.

jlender

29 de nov. de 2015

We just terminated a deal to buy a 2016 vehicle sight unseen because I truly believe Jason Moore tried to swindle us into buying a car we did not want. After flat out catching the Dean Team lying to us multiple times and enduring high pressure sales tactics, I would not believe anything they tell you.

Anne

25 de nov. de 2015

Jason and Dustin made this car purchase the easiest one we've ever experienced. Really great guys to work with! And I love my car!

Pschweiss123

24 de nov. de 2015

We have been long time dean team customers and every experience is better than the next. Jason and Matt were a pleasure to work with and I would recommend them to anyone

svp

24 de nov. de 2015

easy to buy or lease here. we have now bought or leased 7 cars. ryan troll and dustin westhoff make for a good experience. we will be back.

Jpreston967

23 de nov. de 2015

I have actually purchased 3 cars from Dean Team in the last year. The service always good and the cars are always seem to be the best deals in STL.. I had Jason Moore as a salesman and he worked his butt off to get my new car perfect, financed and out the door.

Chris

23 de nov. de 2015

Jason was excellent - best car sales man I have ever dealt with. I will be sure to return next time I purchase a car. Thanks,

Sueb830

21 de nov. de 2015

I recently purchased a vehicle at Dean Team Subaru Volkswagen in Ballwin Missouri. My previous experiences purchasing cars has been stressful, time consuming and exhausting. Not this time! Jason Moore made this process enjoyable! I found him to be very professional, accommodating and determined that I leave with the car I desired. Clearly the customer experience is the priority, he was not pushy or just out to make a sale. Dustin Westhoff made the financing process smooth and was also very pleasant and professional. I will highly recommend Dean Team, Jason Moore and Dustin Westhoff to anyone I know interested in purchasing a vehicle! I love my new car and the outstanding customer service I received!Sincerely,Sue Buchek

Subaru2016

20 de nov. de 2015

I had a great experience working with JD Daugherty at Dean Team dealership. My negotiation process was quick. Their prices were good. Their customer service is great. I definitely will be using JD to purchase my next vehicle. I will also recommend him to my friends. Thanks Dean Team, and special thanks to JD!

Chance bout

20 de nov. de 2015

Ryan at dean team was a great help, told him what I wanted and he exceeded my expectations and found me the right car . Very friendly and the price was right. Thank you Ryan for your help!!

Emily13

19 de nov. de 2015

Jason Moore was extremely helpful from the minute I reached out to Dean Team. He was very friendly and easy to work with, and even came in on his day off, just to accommodate my schedule. Rick, from the Finance department, was also wonderful, and made the process stress-free. Thank you both for such excellent service!

naman373

19 de nov. de 2015

We had a great experience working with Wes at Dean Team dealership. Our negotiation process was quick. Their prices were fair. Their customer service is great. We will be using Wes to purchase our next vehicle we will need in the next 6 months. Overall great experience. Thanks Dean Team, and special thanks to WES!-Naman & Ashton

TinaS

19 de nov. de 2015

This is my second lease since I've moved back to St. Louis. Both cars have been through the Dean Team! My sales person Ryan Troll, was great! Made the entire transaction pleasant. My daughter will go back for her second lease as well...I think that says a lot!

Rs47

18 de nov. de 2015

Paul took great care of us when we bought our car at Dean Team-Ballwin. We had many questions and needs and Paul met each one in a timely manner. James also went above and beyond when working on the car. Dean Team has earned two repeat customers!

lisallou

18 de nov. de 2015

The service experience was a great one with Jason as my sales person. He did (and continues to do) an amazing job! I would highly recommend him. The was by far the quickest and easiest car buying experience of my life (and I have bought a lot of cars). From contacting Jason about the car to signing the papers, Jason and Dustin were quick and efficient about getting everything done. Jason will definitely be helping me the next time I need to make a car purchase.

Happy jim

18 de nov. de 2015

I had been looking for a used car for several weeks.I contacted Jason Moore by email at Dean team Subaru in Manchester to inquire about a used vehicle. His reply was prompt and he answered all the questions I had about that particular car. After doing some research I decided that car was not right for me. I kept looking online and contacted a number of other dealerships to inquire about cars. Most of them were not satisfied with just answering my questions and felt the need to contact me every day to see if I bought a car yet. Jason didn't do that,I didn't hear from them again until 10 days or so later when I emailed him again to ask about a different vehicle. Again he just answered my questions and even went out in the rain to take a picture of the tire tread for me and emailed it to my phone. By the time I went to visit him at the dealership to look at and test drive the car I knew I was going to buy it as long as everything checked out because the car was very nice and the price was very fair.when I met with Jason at no time did I ever feel any pressure. He handed over the keys and said take it for a ride take it on the highway if you'd like whatever you need to do. From the time I arrived on the lot till the time I was driving home with my new car only took about three hours. Dustin Westhoff was the finance man and he was very professional and courteous and he knew his job very well.these two gentlemen treated me very well . Both were professionaI & courteous. I will give Dean Team a chance to keep my business the next time I'm in the market for a car.

acurafam

18 de nov. de 2015

I was very pleased and surprised with the service I received from my sales consultant, Jason Moore, and the business manager, Rick Richard. I purchased a pre-owned Acura and since I have owned many Acuras, I'm very familiar with them. Usually when I talk to a salesman they are not that well versed on Acuras and try to fake their way through the presentation. To my pleasant surprise, Jason was very knowledgeable about the car I was interested in purchasing. In addition, there were a couple of small issues with the car and we made arrangements during the purchase to have them corrected. After the purchase Jason was very helpful in getting the issues repaired.One final thanks to the Business Manager,Rick Richard. Rick did a great job at getting me the best financing and made the transaction seamless.

flatley1101

16 de nov. de 2015

My experience working with Dean Team has been excellent. After months of looking for a car, I ended up at the dealership because Jason Moore promptly responded to my email inquiry about an online car listing. Since that initial exchange, Jason has continued to provide timely and thorough service. He has answered all of my questions and continues to work hard to ensure that my car and purchasing experience is a pleasant one. I would highly recommend working with Jason and the Dean Team.

ekj0924

16 de nov. de 2015

Great experience! Jason provided excellent customer service and answered all of my concerns/questions honestly and timely. Justin and Dustin were very patient with me as I was a little nervous with purchasing my first car. Overall, Jason and team made it very stress free experience and I couldn't be happier with my 2013 Volkswagen Touareg :)

Timernstjr

16 de nov. de 2015

Jason Moore was awesome and made the whole process seedless from beginning to end where I am still waiting (7 days) to hear back from two other dealerships. Thanks!

Biomedrich

13 de nov. de 2015

I enjoyed the process of buying my used car from the Dean Team. I was looking for best deal possible and had plenty of time to look within a large radius from where I lived. Carl was straightforward and reasonable with me on price and clear on the details. I am also a veteran and the immediate help with discounts right off the bat and the excellent service that I received was truly exceptional. Seeing how busy the place seemed to be during the week and weekend throughout my purchasing process was also reassuring me. I surely didn't mind the wait. Though I didn't buy a new vehicle, I indeed found my dealer for my next future purchase. Hats off to Carl who was great to work with; the ever busy finance guy, Dustin; and to the management, who I should have also thanked as left in my new (to me) vehicle. Thank you.Phil

first legacy

10 de nov. de 2015

Everyone we worked with was focused on helping us get exactly the car we wanted. The whole process was easy and smooth, The delivery was very thorough and we did not feel rushed.

Joshchrissy

10 de nov. de 2015

We are so happy with our vehicle, the whole experience was great. I inquired about a vehicle I found online and was immediately responded too by Jason. I had tons of questions and he answered all of them right away. We scheduled a meeting the next day and he had the vehicle waiting for us with our name on. We were treated very well by him and every other staff Member there. They were all polite and accommodating. Thanks for the great deal on our new vehicle.

Bjrags

10 de nov. de 2015

We loved working with our salesman and everyone we came in contact was pleasant. Very pleased with our purchase and would recommend buying from this dealership to our friends and family.

rdunnell

7 de nov. de 2015

What a wonderful staff! The help and care made the process so easy. Great communication and perks from Dean Team! I was replacing a 13 year old VW Beetle with a new one and the staff at the Dean Team went above and beyond getting me the one I wanted in a timely manner.

cfodor5

7 de nov. de 2015

the whole process from start to finish was smooth and simple without any hassles or problems at all...the employees were all courteous and helpful and very knowledgeable...a very strong upgrade to a dealership i went to that told me that they did not want my business...which was fine because the assistance i got from the dean team subaru was incredible...would recommend to anyone and everyone in need of a new car...

Chesterfield Family

6 de nov. de 2015

I'm a skeptic and generally dont like to buy cars. So we tend to buy and hold a car we really want for a long time. My wife has mentioned this car on her wish list for many, many moons and they are hard to find, unless you want to overpay. Thank you for making this an easy and successful experience. We worked with Jason to hunt for that super-hard to find vehicle for a great value and we found everything with the Dean Team!

OutbackBush

5 de nov. de 2015

I called Dean Team Subaru and Jason due to the overwhelming number of reviews and ratings far exceeding other dealerships. Truthfully, I had tried to do business with two other dealerships but sales personnel did not call back. At 64 yrs I have seen customer service all but disappear as I once knew it when younger. Jason was like someone from the old days and was pleasant, did what should be done, always did what was asked, responded to emails and always called back....and I'm a detailed type of guy that expects a lot. Rick in finance was great and patient. And, Mark was great helping with the tech stuff. For a terrific experience, call Jason at the Dean Team!

Adolph525252

5 de nov. de 2015

We were very pleased with our sales person. He was very knowledgeable of the Subaru and answered all of our questions. He was trustworthy and is price was fair. We also were pleased that he did a follow up after our purchase.

VDub Fan

3 de nov. de 2015

Just bought our 4th Dean Team VW from these guys. What else needs to be said? Also, service dept is top-notch! Always a great experience.

CSeck

2 de nov. de 2015

I went in knowing what I wanted, and Ryan was great at answering questions and was very knowledgable about the car as well as possible other options I might be interested in. He was upfront and helpful. I came back the next day to trade in and make the purchase. Carl was wonderful with answering all the questions about my trade in, the purchasing and financing of the car and made sure I had his info incase I had any future questions. I had no issues getting a great value on my trade in, and got a fantastic deal on my 2013 Hyundai Tuscon. I highly recommend this dealership, and have already suggested it to family and friends who are looking to buy.

WildwoodRamiro

2 de nov. de 2015

Thank you Annie for your wonderful service. Annie is so friendly and responsive to the customer. She is very attentive and knowledgeable, and she communicates very well with the customer. We are so grateful for the honest and reliable Dean Team service group. We know we can always count on them, no matter the size of our service need. We maintain multiple cars at this facility, and each time I go in, I can have a very productive conversation with them about our service goals. On our newer vehicle I appreciate their efficient, reliable service and advising. In addition to that, on our older vehicle, I especially appreciate their patient and competent troubleshooting. They really listen to the customer and understand how to work with the customer as part of the service team. We wouldn't service our vehicles anywhere else.

08Passat

31 de oct. de 2015

Eric always takes great care of me and my car. He keeps me updated on what is needed when and assures that I am getting all of the available discounts. Eric is a trustworthy, honest, and genuine person. This is the only place I take my vehicle for service and repairs.

trudolph

29 de oct. de 2015

This was my first experience purchasing a car with Dean Team Subaru Volkswagen of Ballwin. I've been a longtime customer with another dealership in St. Louis and decided to give Ryan Troll an opportunity. This was one of the best decisions I've made. His customer's needs come first and foremost. Ryan is honest, professional and made this a stress free experience. Thanks again and I highly recommend Ryan Troll for your next car buying experience.

mt0827

29 de oct. de 2015

Yesterday marked the third time we've leased a vehicle from this dealership, so obviously we are happy with it. Richard Gotsch has done at least the last two with us. Very thorough, helpful and polite. We'll be back.

DonnaW

28 de oct. de 2015

Jason was awesome to work with! He listened carefully and his advice and suggestions were spot on. Super competitive pricing and very easy to work with. Thanks Pat and Jason!

blaah1324

26 de oct. de 2015

Second vehicle have purchased from dealer. Very easy to deal with and were able to get me a lower APR then my bank. Always have great used and new inventory and will work fast if need be, which is how I want things done once the vehicle I want is identified.

Outback11

26 de oct. de 2015

Tony was amazing everyone is great I will never buy anything other than a suberu !! The services is great .Also everyone is interested in you when you walk in and They treat women very well . Tony also took time to show me all the things on my car but I didn't know .

Sannaleah

25 de oct. de 2015

Jason Moore was professional from the start to finish of our car buying process. He listened and thoughtfully went through over a dozen options and carefully analyzed each explaining, in detail, histories and status of every vehicle. He is knowledgeable and I came away feeling as if we were good friends. Thank you Jason! ~Sarah

Mispagel5

22 de oct. de 2015

Eric Harrelson is great to work with. He provides excellent customer service. He always goes out of his way to help, whether with a rental car or a picture texted to me to show what is going on with the car. We have 3 Subarus and always ask for Eric.

davcht125

22 de oct. de 2015

Eric is awesome! My wife and I service both our Subaru's with Eric, he is the best.He makes sure we get the attention our cars need and makes you feel like he is your best customer!

Brooke

22 de oct. de 2015

My Subaru has been serviced by Dean Team Ballwin, and they have done a great job. Eric Harrelson is a key reason! Very customer service oriented, listens well, and handles everything quickly and with precise detail (along with detailed explanation). He treats a customer in the same way he would want to be treated. I can't ask for anything else!

GroverGal

22 de oct. de 2015

My husband and I recently purchased our first Subaru from Carl Schaeffer...kudos to Carl for his friendly service, helpful guidance, and patience through the sales process. Since our purchase in March 2015, I have brought the car in twice for service. I wait while the work is being done, and I've found I actually enjoy doing that! (Never thought I'd say that...)Eric is my service manager. He's efficient, fast, knowledgeable, fun to talk with, and he seems glad to see me. I intend to convince my husband that I need to continue to get our Subaru serviced at this dealership. I also intend to ask for Eric on each visit. I trust he wants us to be happy--and safe--drivers of our Subaru. I thank him for taking care of us and our new blue Subaru.

WildwoodRamiro

21 de oct. de 2015

We ONLY use the Dean Team Ballwin location to service our two VWs and one Subaru. Even as one of the VWs is getting quite old (165 K miles, 2003), I always wonder when we should "stop fixing it". I love that old car and Eric understands what we want. We trust not only his opinion, but that of his colleagues as well. When my car needs to be replaced, I will buy form the Dean Team in Ballwin again for sure. Service goes hand-in-hand with sales; it is a team effort and the whole crew deserves this rating.

DrMark

21 de oct. de 2015

When we were looking for a car, we got excellent help in the process from Pete Ostlund, who was very knowledgeable and not pushy at all. He truly helped us find the right car. Since then, we have also purchased another Outback through our office and, from a private seller, a 2006 Subaru Baja. Eric Harrelson has been FANTASTIC at getting us in conveniently and expediently for routine maintenance, and when we had major repairs to do on the Baja and some warranty work on the Outback, he always makes sure we have a car to drive, even letting us use his one time!! He greets me by name when he sees me, and knew somehow that I am called "Dr Mark" by my patients and always greets me with this. I always ask specifically for Eric because he does an amazing job, and he is a key reason we will continue to have Subarus. SO thankful to have him as our service manager!!!

Bella9841

21 de oct. de 2015

The service representative that assisted in my visit was Annie. I was promptly greeted in a friendly and professional manner. Annie went out of her way to honor a commitment she made in an effort to maintain a good customer experience. I bought my Subaru from this dealership which was a pleasant experience and will continue to have my vehicle serviced by them.

Skippy92

20 de oct. de 2015

Great customer service! 5 Star! Future business garunteed! As soon as you walk in you are swarmed by friendly staff that will help you 110% or point you to the right person!

ESSKAY

20 de oct. de 2015

Eric is prompt, courteous and friendly. He goes out of his way to address any concerns with the service in an efficient and timely manner. His motto is to ensure that the customer is leaves satisfied from the service center. Thanks Eric for keeping my 2005 Subaru Impreza (now over 175K miles!) in great shape over the last four years! Without Eric's help, I wouldn't have been able to travel so frequently, long distance between two states, or commute daily to work. Cheers

Remember the AFL!

19 de oct. de 2015

I have gone to the Dean Team for regular maintenance of my 2013 Volkswagen Passat TDI since I bought it new at the dealership. Eric Harrellson has helped me most of the time, and now I ask for him by name. He appreciates that we drive over 75 miles to do business with the dealership, and is most helpful and friendly. I just never feel uncomfortable or anxious when I am there...Eric communicates very well, and that goes a long way to making you feel welcome and comfortable.

Happy17

19 de oct. de 2015

I recently purchased a new Subaru Forester from the Dean Team. I dealt with Mark McNulty for this purchase, and I'm glad I did! I had an excellent experience with this dealership, and I love my new Subaru!

William Grohs

19 de oct. de 2015

I had been researching the 2016 Subaru Outback online. I read Consumer Reports reviews and used their site to "build and price" a few cars. My wife and I went to the Dean Team dealership simply because it was near the area we shopped in each month. We wanted to check out the vehicle and take a test Drive. Salesman Tony Wright took us for a test drive and explained many of the features. They did not have the vehicle in the color we wanted. Tony checked a list of vehicles coming in the near future and one was the color we liked. We weren't sure whether we wanted to trade in our 10 year old 240,000+ mileage Honda pilot or give it to our son. Tony gave us a price offer on the vehicle which according to Consumer Reports was a very good price. He suggested we have a manager check out our pilot. He did and gave us an excellent trade in offer. We put down a deposit that day. Tony said that when we came to pick up the vehicle we should plan on giving him plenty of time to familiarize us with its many features. He did an outstanding job! Two days later I was putting stuff in the back of the vehicle in a strip mall up the block from the dealership. Someone pulled in beside me and asked if I needed any help. It was Tony!

Clb1989

19 de oct. de 2015

I bought my used 2013 ford focus from Dean Team. Tom and Dustin were so friendly and made my car purchase enjoyable. Tom new lots about the vehicle and not being from that area i asked if he could go on the test drive with me and he did without hesitation. During my wait in the loan process he kept coming back to me and keeping me up to date on what was going. Dustin answered every question i had about my loan and got me a great deal and monthly payment. I will definitely buy my next car from Dean Team.

Alesia

18 de oct. de 2015

Buying a new car used to be painful. What did I find at The Dean Team? Outstanding, reliable, professional, caring, honest, and genuine people! From the first conversation to the moment I drove my 2016 Subaru Outback from the lot, I was treated with care and intelligence. Thank you Dean Team! You have renewed my faith in the car sales industry.

Cardinals Fan

13 de oct. de 2015

Our family purchased 2 new Subaru's from Pat Dean Subaru. After shopping every Subaru dealer in St. Louis, Pat Deans team had the best pricing. What a well run dealership. We were fortune to work with Matt and Tony who made this a easy process from start to finish. Tony did an awesome job explaining all the features of this awesome safe car. Thanks Dan C, and Ag C.

Lana01

13 de oct. de 2015

I chose the Dean Team for my pre-owned purchase based on previous experience. The sales team are knowledgeable and curteous. My salesman-Wes Gallegos-was genuinely interested in meeting my perimeters. Wes was friendly-not overpowering-knowledgeable of the vehicles, HONEST worked 'for me'. 5 * Excellence! I will recommend anyone to the Dean Team.

Enclave 2015

13 de oct. de 2015

After visiting several other dealers, this is the place I bought my Buick Enclave. Great friendly helpful staff. NO pressure. Also visited the service department because after you buy it, how will you be treated after the sale. Again, great friendly staff. Cant say enough about this dealer. Should have come here first.

cargirl Susan 123

10 de oct. de 2015

I was amazed at the professionalism and staff who helped us pick a car (Jim Happe and Scott Roberts) they were super friendly and they were willing to help us get into a car at a great price! I had been to several dealerships prior to this and no one would even try to work out the numbers with us, went here and Jim Happe was more than willing to help us and did so right away with a car and a deal without wasting my time. I was really impressed with this dealership over the past several years and as a matter of fact because of the great service I get time after time, this is my fourth car from them!!! If you are out looking for a deal see Jim Happe, you will be impressed!! Thank you Dean Team for being the dealership of choice for us, you make car buying so easy for us!

jimtruckguy1274

9 de oct. de 2015

i purchased a Ford Ranger Truck, I was amazed at how friendly every one was. And how professional and helpful all of the employees were. It was a great experience, I will do business with them again. And I will refer them to all of my friends and family. Thank You for treating me so well.

cmhjw2

5 de oct. de 2015

This is the third Jetta I have purchased from Dean Team. Always exceptional service! Traded in my 2008 Jetta for a new one, and was asked where I have taken it for service.... I had no answer. I hadn't needed to!

babyblue

4 de oct. de 2015

I purchased a new Subaru Outback at this dealership about a month ago. I worked with Mark McNulty, and he was extremely knowledgeable and helpful, and made sure I was comfortable with the vehicle before I drove it off the lot. I also didn't feel pressured which made the buying experience much more enjoyable than I've had at other dealerships in the past. Mark was also very helpful answering any questions I had after purchase. Rick Richards also made the financial/closing process smooth and painless.I would highly recommend this dealership to anyone in the market for a Subaru.

Koehne's

30 de sep. de 2015

Jason couldn't have been any nicer and easy going. He helped us with everything we needed. As a younger couple sometimes it's hard to be taken seriously at dealerships but we had no trouble and never felt like we weren't worth the salesmen's time.

Corvette

29 de sep. de 2015

I have a great overall experience when I purchased my Mercedez- Benz 2012 from dean team Subaru with the help of Jason moore and Rick Richard

MandyB85

28 de sep. de 2015

I give this dealership and the salesman Jason Moore, a 5 out of 5. Jason was nothing short then amazing, new exactly what I wanted in a vehicle, showed me the cars that were in my reach, very knowledgeable with the models I test drove. Very friendly and took his time with us, the process went by smoothly and quickly. I AM SO HAPPY with my new car!! can't wait to show her off and a HUGE thanks again to Jason for making this process easy and stress-free. Would recommend him and using this dealership to anyone interested in buying a car!!

AngieD124

28 de sep. de 2015

What an amazing experience with Dean Team Subaru Volkswagon!! Jason Moore answered every single question with honesty and professionalism! Extremely knowledgeable and helpful!!! Purchased as used vehicle and couldn't be more happy with my decision!! Thank you so much for making this transition an easy one!!

Donna

28 de sep. de 2015

We went to Dean Team Subaru on Manchester even though it was the farthest Subaru dealer from our home. We went that far in order to have a positive experience. The Dean Team staff was polite, took time with us. Our salesman, Jason Moore did not make us feel rushed even though our first test drive was 30 minutes before closing time. I had done research on the Outback but wanted to be sure we were treated with respect and not pressured. We had a very positive experience!!! I would recommend this dealership to anyone...and Jason!

Miss-drives-a-lot

26 de sep. de 2015

We bought a used 2015 Ford Explorer. The vehicle was exactly as listed on autotrader, no surprise add on. Our sales rep, Jason Moore, was fantastic to work with. He responded immediately to our inquiry and had the vehicle ready for us to consider when we arrived. The purchase negotiation flowed very well, including the finance portion with Dustin Westhoff! Both of these guys were super busy taking care of multiple customers, but we received outstanding personal attention. They hustle to get your deal done and get you on the road! We will have our vehicle delivered next week, as they are taking care of even minor imperfections, which we understand is their practice on pre-owned, so we expect to feel as though we will have a like new 2015 at a great savings! So glad we connected with this dealership and with Jason and Dustin! Great experience!

Redwheelbarrow

26 de sep. de 2015

Sales consultant Adam Smith is super friendly and knowledgeable. Manager Matt Kuhn was a straight shooter on the phone and offered me a fair price in the first conversation. If it were not for Matt's excellent handling of my initial phone inquiry I would not have traveled from outside St. Louis to see this car. Manager Scott Roberts was open to negotiation and closed a great deal -- thank you Scott! This Dean Team rocks.

Jfarnan17

26 de sep. de 2015

Very honest dealer and salesmen. Didn't try to upsell me anything and were up-front with me about their vehicles. Fantastic service and people,highly recommend. This was the best Subaru dealership in Saint Louis.

BrianH

25 de sep. de 2015

I bought a 2012 Mercedes from Jason and the crew at Dean Team last week and feel great about it! Jason was there to answer my questions as soon as I arrived on the lot, and had the car ready and waiting when I returned a couple of days later for a test drive. They had me approved and on my way in my new ride in less than 90 minutes. This was the second car I've purchased from them. Thanks Jason, Dustin and the rest of the team!

jgt led

23 de sep. de 2015

My wife and I went in to look at a pre owned VW Jetta. We met Wes where he showed us the car we saw online. There were a couple of issues with the car, but Wes worked on us with the price and the issues. There was a couple of issues with the paperwork getting mailed to us, and Wes went out of his way to resolve the issues with the paperwork by overnighting the paperwork. There was an issue with the vehicle emission inspection and Wes resolved coming to my place of employment and taking making sure the vehicle passed. There are always going to be hiccups and issues, but the mark of great service is how they handle them. Wes handled it with professionalism and courtesy. I will go there again for my next potential purchase and I would recommend Wes for anyone in the market.

FWeber29

22 de sep. de 2015

From start to finish, Jason and team did an amazing job. The car buying experience was very enjoyable. Both individuals are excellent at their jobs. My wife and I were very selective in what we were looking for and Jason did a very strong job at finding the correct vehicle for us. I would definitely buy from them again.

slawrence84

21 de sep. de 2015

I purchased a 2015 Subaru Legacy from these guys over the weekend, and the customer service was great! My family has made several vehicle purchases through Dean Team and has never been disappointed. Thank you Jason Moore, for being very friendly and personable!!

jasmine subaru impreza

19 de sep. de 2015

Spoke with Paul Biermann over the phone on a preowned 2012 Subaru Legacy, I went in and test ride, nice car but Dean had a 2015 Subaru Impreza Limited, Jasmine green in color with tan leather, it was love at first sight. One week later thanks to Paul and Rick Richard the 2015 Subaru Impreza is mine. They now have sold 3 cars to my family: 1} 2015 Volkswagen Golf, 2) 2013 Volkswagen Jetta TDI Sport Wagon and now 3) 2015 Subaru Impreza Limited, in the last 6 months. This speaks volumes of service provided by the Dean Team.

mhgunter

17 de sep. de 2015

This is our second experience with the Dean Team (Wes Gallegos in particular) and it won't be our last! Every time we've walked away from the store, we feel like we've made an excellent choice. Efficient, friendly, and welcoming best describes our visits. I'm extremely satisfied with our purchase and our decision to continue buying through the Dean Team.

Shendricks

15 de sep. de 2015

Thanks to Tom P for helping me get my outback!! Thanks for not being like other big dealerships in the area!! Your kindness and personable store made buying my new car enjoyable!!

mark1234

14 de sep. de 2015

Jason had the car I was interested in seeing all ready and waiting when I got to the dealership and handled a door handle issue immediately. Jason also took care of extending the XM service for me at no charge. I would highly recommend Jason and the dealership. All the guys were extremely friendly and professional!

snowmane

14 de sep. de 2015

The people at Dean Team Subaru Volkswagen were very professional, courteous, and good to their word. Our purchase of a pre-owned Honda Civic was handled quickly and in a fully satisfactory fashion by Wes Gallegos. The car was well-prepped and I would not hesitate to buy again from Wes or Dean Team Subaru VW.

Nora

13 de sep. de 2015

I came in to test drive a Subaru on Saturday. They didn't have the car I wanted in stock but Tony was able to locate exactly what I wanted in Illinois and have it for me by the following Saturday. He did a great job of explaining everything and I never felt pressured to buy.

John3

13 de sep. de 2015

The staff at Dean Team are the best! I've always wanted a WRX STI, i had been a bit nervous about the ordeal beforehand, turns out I had little if anything to worry about. I owe a big thanks to Mark Mcnulty for helping my dreams come true, he ordered the car I wanted, and I'm surprised that he was able to hold on to the car for about a month for me because I was in Germany for my job and was not able to come back right away, even after all that he was still very negotiable with and obliged to come down in price for me. I also found all the other employees to be very friendly. Too bad this dealership is such a long drive for me to get to (45minutes).

Dan H

12 de sep. de 2015

Wes was great. He had all the answers to my questions. He was very courteous and the transaction went very smoothly. I'd recommend Wes and the Dean Team to anyone looking for pre-owned vehicle.

Jay

11 de sep. de 2015

These guys got me the car I wanted at a great price and made the experience as easy as possible. They took care of all the details and answered all my questions before I could even ask.

Tom

8 de sep. de 2015

Had a great experience. Mark spent a ton of time reviewing the options with us. When our car arrived the dealership Internet was down, so while we waited Mark took us through how the car operated and even got our iPhones connected to the system. Great service!

Relax2014

6 de sep. de 2015

Great experience! Jason Moore and Dustin Westhoff were a real pleasure to work with and went above and beyond to make the transaction easy! Recommend to all!

Tim

4 de sep. de 2015

I ordered and purchased a 2016 WRX from Mark McNulty. I was extremely pleased with the way he treated me and he as well as the Sales Manager did not pressure me into anything. I was also impressed with the quick correspondence between Mark and myself between the vehicle build and delivery when I had any questions. This is my first Subaru but will definately return to the dealer if this one serves me well.

meghan55

2 de sep. de 2015

Overall Good, only thing I would have liked is getting a second key with my car. Only received one key I always thought cars came with two keys. Jason Was very helpful and Patient. The key problem Was not Jason's fault Dean Team would not let him order me a New Second key without charging me.

ahastings

2 de sep. de 2015

I had a nice experience with Dean Team Subaru Volkswagon last week when I went in to buy a Subaru Legacy. Paul Biermann assisted me from start to finish and was very helpful. I got exactly the car I wanted and felt that the price was fair. This a good team, and I would recommend.

Tipn1back

1 de sep. de 2015

We have purchased a couple of cars from the Dean Team, and we want to say how pleasantly surprised we were by our salesman, Jason Moore! With both our car purchases he was thorough with every detail. The deals were done quick and we received everything we requested. My husband and I will definitely be back and would recommend the Dean Team, and sales man, Jason Moore

Jjo

1 de sep. de 2015

Loved that the price listed was not double of any of the reviews. Tom Peters was our salesman and we were so lucky to have him answer our call. We have bought many cars, but this was the best experience we've had so far.

Greg

31 de ago. de 2015

Jason and Phil took care of me and treated me right. My new driver teenage son wrecked my wife's car last week. I had purchased a car for myself back in November 2014 from these guys and had a great experience so I didn't think of any other place to find another car. They did a repeat performance this past weekend! I highly recommend the car buying experience at the Dean Team and suspect that if I find myself in need of another car in the future they will 3peat, 4peat, etc. Great job!

Snag111

31 de ago. de 2015

Carl Schaeffer goes over and beyond what I look for in a car buying experience. A dealership can have all the finest cars in the lot, but it takes proper representation of a product to close the sale. Carl has done this for my family more than once. This salesman represents cars with enthusiasm, and at the same time not overbearing or pushy. We always have a great time when shopping for the right vehicle at the Dean Team. You have a top notch employee - thank you.

Harold

31 de ago. de 2015

Jason is still assisting me with small issues such as ordering new floor mats and repairing a paint chip, that are being corrected. He has been very helpful.

Cin28

31 de ago. de 2015

Carl went above and beyond to get me in the exact car I wanted. He made the whole car buying process quick and painless. Carl will have my business in the future.

Pat-DCC

31 de ago. de 2015

I went into the dealer and new exactly what I wanted. In a very short amount of time they were trying their hardest to find this vehicle for me. After they found it they gave me a great price, and got everything done with super quick. I would recommend this dealer any day, because they are super helpful, very efficient, not pushy, and always go the extra mile.

linda vw

31 de ago. de 2015

Carl Schaeffer was the absolute best salesman I ever met. Carl new his inventory , his prices, had cars available in minutes to test drive. When I was tired and could not figure it out he was kind and considerate and never pushed. We worked together to get to a win win.

Sa65484

31 de ago. de 2015

My nephew and I were shopping around for a Subaru and stopped in this dealership. It was a pleasure to have Carl show us around. We didn't feel rushed or pushed in to anything. He gave us lots of options and choices and was positive the entire time. I would recommend this dealership over the rest any day.

Abaer

31 de ago. de 2015

Jason Moore and Phil Dean are very professional and did everything they could to get me in the car I wanted to get! They went above and beyond.

Ronnie1976

30 de ago. de 2015

Had the car I wanted but hadn't been cleaned because it was just traded in. I asked if I could bring my wife up in two hours to look at the vehicle and he had it cleaned and shining ready to go

jdvaughn

29 de ago. de 2015

I bought a pre-owned Passat today from the Dean Team and had a great, no hassle experience. Wes was very helpful and it was by far one of the smoothest car buying experiences I've ever had. Extremely happy with my Passat and would definitely recommend these guys and will be back when time to make another purchase.

AllJob

29 de ago. de 2015

Happened to be in St. Louis and found 2015 VW Golf TDI with 2k miles online. Wow, it is what I had been looking for, but couldn't find in Texas: a used 2015 Golf TDI. I was on a short timeline to see the car and get back to the airport. Carl Schaeffer was quick to return my call, find the car, and answer questions over the phone. It was at a specialty shop having a repair done prior to sale. He arranged for me to run by to see that car while in a test drive of the same model new car. The car was priced fairly online, so it made final price and delivery negotiations quick and easy. In about 30 minutes, I had an agreement and put down a deposit. We did everything else by phone, email and overnight delivery. Carl answered questions, walked me through the process and calmed my nerves about buying a car out of state. In about two weeks, the car delivered to my driveway in Texas. There was one minor issue with the car upon delivery, but Carl and the dealership took care of that very quickly.They even expedited delivery of title transfer paperwork to ensure I had plenty of time to get it registered from out of state into TX. Overall, it was an easy and good experience.

apwg44

28 de ago. de 2015

The car dealer I worked with was Jason Moore, and he was exactly the type of dealer I wanted to work with. He was friendly, informative, helpful and most importantly not at all pressuring. I would recommend him to anyone that is looking to purchase a car.

stonecrest

28 de ago. de 2015

My salesman, Richard Gotsch was wonderful!! He spent extra time, on a busy Saturday, to explain and demonstrate the "differences" between Volkswagen and other cars. He also was not pushy. The Volkswagen sells itself. Richard guided us to the right package for us and everyone else was great to talk/deal with to. Scott Roberts was also instrumental in helping us with our purchase. Dean Team Volkswagen has their "ship" straight..... maybe they should help run the country??? That's another talk another day. Thanks Dean Team!!Kevin Mooney- Washington, MO

PJH

28 de ago. de 2015

Awesome car buying experience! My salesman Carl Schaeffer found me the perfect car! Carl is friendly, professional and knows his cars!! It was a hassle free sale! If my friends need a car...I will recommend that they meet Carl!! Love my Infiniti G37XS! Even though I got a speeding ticket... I am still smiling!!!

mike f

27 de ago. de 2015

I spent a total of less than 3 hours at the dealership and drove away in a new Passat, very pleased with the deal Ryan got for me and happy with the low pressure yet attentive service he provided. The whole process was painless. I'll be back for the free car washes and free maintenance (3 years). What a deal!

JLR041915

26 de ago. de 2015

Never have I had such a stress free car buying experience. Our salesman Jason Moore was attentive without being pushy gave us the option to test drive without him...worked with me to obtain what we wanted financially. Dustin Westhoff handled the financing with very little muss and fuss. In 2 one hour sessions which included a 30 minute test drive, I was leaving the lot with my car.

michellemk106

25 de ago. de 2015

Quick and easy to work with.Got us in and out with little fuss and made a good deal without a lot of back and forth negotiating.Car had a scratch on it from parking lot, they fixed it right away and it looks good as new!

SubaruLvr

24 de ago. de 2015

Overall, I had an amazingly positive experience. These guys have such a positive rating for a reason. You can't go wrong! Ask for Jason!

TJJJ

24 de ago. de 2015

My experience was swift and time efficient. Jason and Ryan helped me out. Jason made sure all of my concerns were addressed. He was very accommodating to all of my requests also. Communication was great, and not too intrusive. Pleasure to work with.

8lisa8

24 de ago. de 2015

When looking for a Volkswagen I first went to a different dealership. After that one I went to Dean Team and saw and felt a big difference. The people at Dean Team were very friendly, upbeat and courteous. They were quick to help and great at explaining things. I also didn't feel rushed for my decision. They made buying a new car a fun experience.

sc0326

24 de ago. de 2015

Just bought my first Subaru from Dean Team Ballwin. Dean Team works harderfor my business than other Subaru dealer in the midwest. I would definately recommend thisdealership to others. Thank you Dean Team and Mark and John for your professionalism and excellent service.

Adolph525252

24 de ago. de 2015

My husband and I just purchased a 2016 Subaru Forester from Carl. He was very knowledgeable in answering all of our questions and was not pressuring. A very pleasant person to do business with.

mdcar16outback

24 de ago. de 2015

Counting on this car to carry us safely for many, many miles. Appreciate the help of the sales team to select just the right options to meet our needs. Mark did a great job describing all the bells and whistles. It is a sweet ride.

kate

24 de ago. de 2015

We saw a lease special for the TIguan online, and it perked our interested. When we arrived, we were greeted by several people, all eager to help. They showed us a few different year/models of the TIguan, and were SO knowledgable about the car, the differences between models/prices. We never felt like they were trying to upsell us- they asked questions to help fit us in the best car within our budget. We had never leased before, and had a lot of questions. Richard and Scott walked us through each step, and made the process more simple than we could have imagined. They presented us with the different lease options and prices, and helped us decide what would work best for us. Very helpful, very knowledgeable, and an all around pleasant experience! And we love our car!

Realtor Julie

23 de ago. de 2015

Mark McNulty made us feel at ease as we chose between the Forester and the Outback. We test drove both vehicles and Mark was well versed with both vehicles to answer our questions. We chose the Outback that was inside on display and the staff immediately went to work getting the vehicle ready so we were able to drive it home same day! We made the right choice for our needs and Mark handled our purchase most efficiently.

yorkman

22 de ago. de 2015

Wes went out of his way to to accommodate my needs on my recent purchase in terms of price and followup to take care of a few items.

Klewis

22 de ago. de 2015

After going to the Deam Team, they did nothing but help and do a wonderful job! They do an awesome job and I would recommend everybody to them!

Greg

21 de ago. de 2015

I worked with Jason Moore. It was the easiest, fun, enjoyable experience. If you need a car - go see Jason Moore with the Dean Team!

sgbledsoe

21 de ago. de 2015

My experience with Carl Schaeffer and the Dean Team was easy and efficient. Prior to visiting I had found a car I was interested in and sent a request to get the pricing information. Carl responded quickly via email and contacted me by phone to go over the cars he had in stock that matched my criteria. I have to say Carl was very personable and friendly through the whole process. We were also able to negotiate a good price, as well as get approval for the loan the same day. On the day of pickup of the car I was done in less than 45 minutes. Great experience and would recommend Carl to anyone.

Bob S

19 de ago. de 2015

I bought my first Subaru from Carl many years ago and just bought another from him. Carl is always helpful and very patient. He tries to make the buying process as easy and pleasant as possible.

mmm22191

18 de ago. de 2015

We had a great overall experience with excellent service at this dealership. Jason worked with us to meet our price range and did not pressure us in any way. It was an enjoyable and stress-free purchase. We will go back again when purchasing our next vehicle.

ddeguire

18 de ago. de 2015

The Dean Team was friendly and helpful throughout the entire process of finding my new car. Carl worked with us to find the perfect car for me and the financing options to go with it! I would always stop by the Dean Team for any future purchase!

Brittdsheldon

17 de ago. de 2015

Will definitely visit this dealership again in the future for my next car. Was not your typical high pressure sales pitch, and they gave me a very fair price on my trade.

tofu8084

14 de ago. de 2015

Went to get my car serviced at the dealership and get a recall fix. This service center offers free car washes to people who purchased their car from this dealership. Went to have my car cleaned and the front drivers side now has huge scratches. I called them and was told that there was a sign that sign they were not responsible for any damage they do to your vehicle. I don't remember seeing any sign. Also the sticker for my next oil change says 18k miles instead of 12k like the manufacturer suggests. I guess when you buy the extended warranty they want do as little as possible for you. And finally, I'm still having an issue with my car where my car can never pair with my phone to play music. No one seems to be able to help me with it. I will never buy a Subaru again.

New Jetta Sport Owner

14 de ago. de 2015

Jim and Scott were instrumental in educating us on the features, performance and safety of a new Jetta. They were incredibly knowledgeable on all aspects of the car and ensuring the right model matched our needs. Their customer service, follow-up, and attention to detail was very impressive. We enjoyed our experience and highly recommend the dealership, and these professionals.

Car shopper

14 de ago. de 2015

Our 4th New/Used car bought from this Dealer. This time arround was my son's first car and we contacted Jason Moore online and let him know what my son was looking for and he immediately reply with several options, so we went and he had the cars ready waiting for us to take for a test drive, my son ended up buying a 2011 VW Tiguan AWD the sales man a gentleman at all times made the experience very pleasant and very easy. Thanks Jason, I ' ll recommend to any of my family and friends next time they are looking for a car. To go at this Dealership and ask for Jason Moore,

Dave

14 de ago. de 2015

James Becker is knowledgeable and helpful in every way with my Subaru purchase. I believe he will continue to be helpful if I have any questions if the future.

Ellenglore5

12 de ago. de 2015

Jason Moore and Phil Dean helped me a lot by finding me the right car and Dustin helped me by making it easy to sign papers. I appreciate all the help they gave me. I would defiantly by from this dealership again.

mdill

11 de ago. de 2015

I had a great experience with Mark and appreciated his honesty and non-pressuring nature. Mark was helpful in matching other dealership's offer and ensuring that I went to Dean.

image5

10 de ago. de 2015

Thanks to Jason and all the team at THE DEAN TEAM. I'm driving my new to me Toyota Venza with free car washes and state inspections.The transaction was smooth and pleasant, no surprises.Jason was up front with me about everything.Thank you DEAN TEAM.

4runnerowner

9 de ago. de 2015

Decent salesman. Did help me get the car I wanted. Took his time to help me and has followed through with what he promised. Appreciate all of his hard work

Jetta228

9 de ago. de 2015

We purchased a 2014 Jetta in August of 2014 for our daughter before sending her off to college from the Dean Team. That experience was excellent. Unfortunately early in May, it was parked on the street when the school received over 4 inches of rain in about 2 hours and the car ended up totaled after being caught in a flash flood. After getting the insurance resolved recently, it was time to purchase another car for our daughter before sending her off again. There wasnt much discussion on what car she wanted again, another Jetta. The decision to go back to Dean Team Volkswagen of Ballwin didnt take much thought either. We were looking for a basic black Jetta SE, but they didnt have one. Scott worked his magic and found one in central Illinois. Jason stepped in to finalize the paperwork and was very determined to keep us informed on the status of getting us to see Dustin in finance as the dealership was very busy on Saturday. Dustin worked quickly to get us through the paperwork and on our way. We took delivery of the car on Tuesday after Jason personally waxed the black beauty. We have purchased a lot of cars over the years and the Dean Team is on top of all.

Subarufan

8 de ago. de 2015

I'm a returning customer & again had a good experience. Buying my new car was a very quick process. I will recommend all my friends & family !!! Thanks

Jt123456789

7 de ago. de 2015

Great staff and service! Ryan Troll was very friendly and helpful. I didn't feel pressured or obligated to buy. He helped me find the car that I liked and worked with me to get the deal I could afford done. Thanks Ryan!

mimilaw

6 de ago. de 2015

I worked with Carl. He was very helpful & nice. This was one of the quickest and easiest purchases of a car that I have ever made. I will defiantly be going back. As a matter of fact he is looking for a car for my husband right now.

brenko12

5 de ago. de 2015

We looked for a used car for several months at many different dealerships with no luck. We went to the Dean Team and were fortunate to be helped by Adam. He was knowledgeable and gave us different options and suggestions without being pushy. Rick from finance was excellent to work with as well. We left the dealership with a good used Outback and a great feeling. Thank you, Adam!

Mutiger12

5 de ago. de 2015

I worked with Richard Gotsch who was incredibly professional and helpful. All my questions were answered and he got me done in a timely manner when I needed it.

flyguyb15

4 de ago. de 2015

I was very Happy to deal with Jason Moore. He gave us all the possible ways to get the car which we really wanted. He gave us the option to reserve the car, as well let us perform multiple test drives. Jason still respected our decision making time and was not like any other dealer we dealt with. He was not pushy at all and instead of just making sure we drove with something off the lot he stuck with us and made sure we had the car that we actually wanted and came out to see. Appreciate all his time and help we will be coming back for our next vehicle.

Thechaosmethod

3 de ago. de 2015

My 3rd third purchase from Dean Team in Ballwin. I sent an offer through their website and heard back from Wes Gallegos immediately. He gave me his final number in less than 30 minutes. The transaction at the dealership was quick and painless, no hidden or surprise costs...he kept his word on the price. After the check engine light came on one day after purchase the dealership rectified the situation and made all repairs at no cost. We will definitely be purchasing from them again.

Steve S

31 de jul. de 2015

I first inquired via text about a pre-owned car I saw on their web site. A few minutes later I received a text back with a good price quote. I then asked about another vehicle and again got a very quick response. I stopped by to see the cars and was connected with Jason Moore. Jason was very professional and answered all my questions without ever being pushy. I returned later with my wife and test drove the two cars. We decided on one the following day and Jason came in to meet me on his day off. He completed the deal while making right my minor concerns about the car. He took me to Rick Richard in financing and Rick quickly completed the transaction.This is my second purchase from the Ballwin Dean Team. I will gladly return when we need another vehicle.

CharMystic

28 de jul. de 2015

Most of us know that "Best Of..." doesn't always meant "best" anything, except maybe baloney. Our experiences over the past few days with folks at Dean Team Subaru have been - dare I say it? - believable, informative & FUN! A couple times I looked around just to reassure myself that, Yes! We WERE at a car dealership! I learned a long time ago that a truly good salesman is, first & foremost, an educator. There is a big difference between educating & persuading/promoting. If they are honestly educated & experienced with their own products & are doing their job with integrity, they want to give a customer something that fits them & their desires, not their own. I had gone online & read up on a few of the salesmen at Dean & I liked what I read in the reviews. As we pulled in the lot I noticed a salesman entering the building with the look of someone intent on a task. But as we stepped out of our car he stopped, turned around & approached us with his hand out & a friendly smile on his face. A real smile & a real handshake. He approached me first & shook my hand, rather than my husband's. You know what I liked immediately? Jason listened to us & did not have his own agenda. He pointed to three 2015 Foresters he had on the lot AND included a quick description of certified used 2015 Foresters he also had. He allowed us to decide. No pressure, no "leading the customer." We mentioned being dissatisfied with a Subaru dealership much closer to home and he simply talked about the integrity with which the owner insisted on running Dean.We appreciate the straightforward, reasonable way in which we were able to communicate with Jason. And when we spent time with Dustin going over the finances, I had no alarms go off in my head or no suspicions. I read about all the creative ways that dealerships will try to manipulate customers so they can "build profit back into the sale." There was absolutely no sign of that in our dealings with Jason, Dustin & Dean Team. Jason even called on a lovely gentleman, Mark, to walk me through all the electronic do-dads, "because he's better at it than I am." And did I mention the accessories? We were interested in adding a few & the staff were fantastic about getting them on our car quickly, perfectly & generously. I am a fan of Dean Team. My husband will be buying another car in a year or two. We already know where we'll go for that & who we will ask for. I will be telling friends I actually ENJOYED buying a car for once.Thanks Jason & Dean Team. Thank you.

schaupeter

28 de jul. de 2015

Worked with Jim and Scott to purchase a new Volkswagen. Jim's knowledge of the car and honest approach to getting a deal completed was very refreshing and actually made the car purchase process enjoyable. I'll be returning when I am ready to purchase another car.

MarriedConcern

27 de jul. de 2015

Jason Moore was my dealer representative at Dean Team Subaru. He went above and beyond to be clear about the purchase process and to answer all questions. I saw a few scratches on the gently used Subaru I was purchasing so I returned a few days later and Jason took care of the issue. I would recommend Jason Moore if you are interested in buying a new Subaru at Dean Team Subaru in Ballwin. He made the entire day enjoyable!

AndrewMSchmitt

24 de jul. de 2015

Jason Moore was patient and answered every question we had as he walked us through a few cars. Dustin helped us through the financing without any problems or hassles. I am so satisfied as a customer that I cannot imagine going to another dealer again.

wonmeyend

22 de jul. de 2015

Wes was very accommodating, helpful, and easy to deal with. I couldn't have asked for a smoother transaction for my new Legacy. Very satisfied with my purchase. Rick was also extremely friendly and helpful, and found me the lowest rate possible. Cheers, fellas!

TreighC

22 de jul. de 2015

The service I received from Jason atDean Team was very quick and efficient. Being a student, email communication and text messages were given to me and provided freedom so I could answer where ever I was at.

Adrienne

22 de jul. de 2015

I was completely pleased with the services provided me by the team at the Ballwin store. Richard was my main contact and he was wonderful and attentive. And, the others I worked with were great too. I was shown and received what was promised, my needs were fully met, and my expectations were exceeded. It was a totally pleasurable experience overall and I would not hesitate to be serviced by the staff again when the need arises. Thank you from a satisfied customer ;)

glamma1

20 de jul. de 2015

Great experience. We visited several other dealerships and dealt with several pushy sales people. Jason Moore at dean team subaru was completely different. He was patient, helpful, and informative. He made the process virtually painless. Thanks for all the help!

passmore3

20 de jul. de 2015

My husband and I have now purchased our last 7 vehicles from Dean Team Subaru Volkswagen. Phillip Dean and Wes Gallegos provided the best customer service that we could have asked for. I recommend anyone looking for a new/lease or used vehicle to visit Wes and Phillip.

Kanu and Meena

19 de jul. de 2015

We purchased 2015 Subaru Forester from Dean Team Subaru. Tony Wright was our sales rep and we has a great car buying experience. He is very knowledgeable, friendly, there were no hassles or pressures. We ordered our car and Tony kept us updated via phone and emails and provided ETA. He sent status even while he was on vacation in Europe! Also, Rick Richard the Finance Manager made the finance experience very positive. "Great Experience all around". We would recommend Tony and the Dean Team Subaru.

Matt2015

18 de jul. de 2015

Just purchased a used car from Jason Moore at Dean Volkswagen. Made a couple of visits and his help was fantastic. He is hard working and was very accomodating to all my questions and requests. I test drove several cars and never felt pressured. Jason was awesome, very helpful, and not like other salesmen I have worked with...highly recommend Jason and Dean Volkswagen.

adam

18 de jul. de 2015

Made an appointment, took the car in (they talked me into a maintenance plan when i purchased the vehicle) after 45 min past the appointed time they finally pulled the car in. 45 min later (i was told an oil change would take no more than 30 min) they finished and i left with my car... got home popped the hood and noticed washer fluid was still empty... checked the dipstick approx 1/2 qt low on oil... even jiffy lube fills your washer bottle and checks the oil level when they do an oil change... not looking forward to having to make a 45min drive for 1/2 qt of oil will most likely just top it off myself.Also be aware that even if paying cash in full at time of purchase you will have to await title in the mail... by the time mine arrived (2 1/2 weeks later) the inspection was expired and though they stated in the letter they would re-do it for free i didnt have time to make it back before it would be too late to register my car without penalties so i paid the local service station to do it... also low tire pressure light came on on drive home the day i bought it.. had to pay for tire repairhappy with the car just not the 'dean team'

Katie M.

18 de jul. de 2015

We could not be happier with our experience at Dean Team. Tony never gave us a hard sell, but instead just educated us on the Subaru Forester and its features. We had done our research before buying and felt comfortable throughout the whole process. Honestly, it wasn't like experiences I've had at other dealers-where they're nice, but after you buy your car, you feel like, what just happened? I highly recommend Tony Wright and Dean Team!

noleftturn15

18 de jul. de 2015

I recently purchased a used vehicle from this dealer and Jason was extremely helpful without putting any pressure on the sale. Financing was a breeze too. I walked away knowing I got a great deal for my car without having to haggle for it. I definitely recommend them.

Robcarbuyer

17 de jul. de 2015

The Dean Team made buying my new car a pleasure. They were polite, courteous, and respected my time. My salesperson, Jim Happe, was extremely informative and helpful, plus he is a very nice guy, The sales manager, Scott Roberts, worked with me to assure I got a fair deal. He is also a nice guy. I love my new car.

REX

15 de jul. de 2015

I came to Mark a few months back looking for a very specific car. Midway through 2015 every car of that model was already long gone, so Mark and I walked through the process of placing an order for a 2016. I enjoyed the process of building a car from the ground up, and Mark offered zero pressure and knowledge of all the various options. While the car was being built Mark kept me up to speed on its progress and answered every question I had in a very timely manner. The car arrived a week early and exactly as ordered; we signed the contract and away I went. The folks at Dean Team were even able to beat my credit union on financing, which was very impressive!It was a pleasure dealing with Mark and the rest of the folks at Dean Team Subaru!

cbrown234

15 de jul. de 2015

My overall experience with the Dean Team was very well. The customer service was great, they went above and beyond to keep me happy. The only thing I had a problem with was the attention for detail. When the truck was dropped off it was not full with gas and the maintenance on the vehicle was not up to date. They reimbursed me for an oil change which I appreciated.

nfrederici

15 de jul. de 2015

I recently purchased a used car from Jason Moore. He was not like your stereotypical salesman, he was very nice and not overly aggressive or annoying by any means. When it came to discussing the purchase price he told me all fees were included in that price so there were no hidden surprises when I closed on the car. When I buy another car, I will go see Jason again.

SB1314

14 de jul. de 2015

I went to The Dean Team in Ballwin thinking I was going to purchase a small pre-owned Mazda SUV. I didn't like the Mazda so Scott, the Sales Manager, asked if I wanted to see a few other options. He was never a pushy salesman and he took the time to show me several different cars and SUVs. I recently graduated from college and my parent's went with me to offer advice. As it turned out Scott did such a great job of explaining everything and offering me several options for both purchase and lease that it was easy to make the final decisions on my own. Everyone at the dealership was friendly, helpful and informative - their customer service is AMAZING and I LOVE my new Jetta!

Abhinay1235

14 de jul. de 2015

i came in to buy a pre owned car. I got Audi A4 with in my budget and mileage range. The dealer is very friendly. He walked up with all the possible options and guided me with all finance and insurance process. Jason Moore had made my day !!!

JP

11 de jul. de 2015

Strong customer service. Amazing price. Stellar communication. There is no detail too small - every last concern I raised was taken care of immediately. Pleasurable experience start to finish. Five stars all around. Recommend.

cydsc15

11 de jul. de 2015

Haven't bought a car in 11 years and was dreading the experience! Wes was the first salesman we met and can truly say he made it a non-stressful purchase. He was very attentive but not pushy and was happy to show me exactly what I was looking for. He wasn't too nervous during our test drives! I went in for a used car, not even a Subaru, and came home with a 2015 Subaru Impreza that I love. I would definitely recommend this location and Wes. RIck Richard was also great to work with. They were both professional and fun! Thanks guys!

easygoing

10 de jul. de 2015

Wes Gallegos was very attentive,friendly and when we had questions he address those in detail. We highly recommend him for his salesmanship . We appreciated Phillip Dean and Dustin Westhoff help too.

Jeff12076

8 de jul. de 2015

This place is very awesome. They are very cooperative and will work with your needs. They are very good at customer service. We had Jason and he was awesome! I would recommend this place to anyone five stars all the way!

Hgooch3

6 de jul. de 2015

Jason was very personable and seemed interested in making sure I wanted this car. He made my car shopping experience simple and exciting. Go to him first!

Tom

6 de jul. de 2015

I recently purchased a car from the Dean Team and was truly impressed by the overall experience. My salesman, Jason Moore, was professional and very helpful. He made the car buying experience easy.

Burt

3 de jul. de 2015

I'm happy with my used car purchase. Wes was very friendly and professional. I would feel comfortable recommending this dealership and Wes to anyone else.

subarumom

3 de jul. de 2015

John Ostlund helped me purchase my Forester in a no-pressure, relaxed environment. I went in having done extensive research and knowing what I wanted to pay, and within a week had the exact vehicle that fit my lifestyle. I will definitely be recommending him to anyone else interested in purchasing a Subaru!

donnago

1 de jul. de 2015

My salesman, James Becker, was absolutely awesome. Have a Subaru dealer much closer to me but went to Ballwin, which is quite a bit further, just to deal with James. Great salesman with personality to match.

family man

30 de jun. de 2015

We had an excellent experience. Many thanks to Wes Gallegos who was very patient with us and took the time and went the extra mile to make sure we were comfortable with our decision. The service after the sale was just as impressive. When the time comes for our next car I will not hesitate to visit the Dean Team again.

Dave13

30 de jun. de 2015

What an outstanding car-buying experience! I am a service member just in from South Korea, and I really wanted to trade-in my truck for a Jetta/Passat. Carl worked a fair deal for my truck, and put me into a near-new 2013 Jetta TDI in a couple hours. Carl's service was complimented by Dustin's work behind the scenes to work an even better financing deal that beat my USAA offer. I can't say enough good things about this team, if I remain in the Midwest in the future, I will definitely buy from this team again!

Sunshine

29 de jun. de 2015

Ryan Troll was super helpful! He always promptly responded to my questions, and was patient with my decision process without rushing me to make a decision. He was willing to drive my rental car to Enterprise to save me time, and tried to make the car shopping process as easy as possible. The dealership feels very honest and straightforward. No hidden fee, no catch, and just the price at which you can walk out of the door with the car.

tward

28 de jun. de 2015

I went with my son to purchase his first car. We bought a used 2013 VW Jetta and the car was in great condition. The previous owner took great care of the car. Our sales consultant was Jason Moore and he made it a comfortable experience. We got a great deal on a great car. My son loves the VW.

Embenz1245

26 de jun. de 2015

We were looking for a new car at an affordable price and Wes helped us find the perfect car for us. It was a good experience and the dealership made the process easy and fast.

klappe

25 de jun. de 2015

I had a great experience at Dean Team Volkswagen. I dread car shopping, but they made it as comfortable of an experience as it could be. Tom Peters was my sales consultant and he was very easy-going. I didn't feel like he was pressuring me to make a decision. I also felt that he was very honest and straightforward. I got a good deal and I'm very happy with my car!

Mindyg

23 de jun. de 2015

I reached out to this dealership just intending to test drive and check out the vehicle. Jason replied to me within minutes, letting me know everything I would ever need to know about this car. He was very professional and friendly. Made the sometimes terrible car buying experience easy and uncomplicated. I would definitely purchase another vehicle from him!!

JimC

21 de jun. de 2015

The salesman, , and Business Mgr. made my recent purchase the easiest and least Stressful car purchase I can remember. I never felt pressured to buy, and that made all the difference in the world. Very professional and friendly staff.

tcv895

21 de jun. de 2015

My dad and I spent most of the day searching for a new car that was fairly priced.We arrived at Dean Team last and Ryan Troll greeted us pretty quickly.Throughout the whole process, he provided great knowledge about the cars and was extremely polite and not pushy at all, something I cannot stand with car sales. He did his absolute best to give me a fair price for my trade in and knocked a lot off the new car. Honestly, it was easy, relaxing and I got the deal of a lifetime. I do highly recommend this dealership to anyone out there.

Arusso1983

19 de jun. de 2015

My husband and I have gone to Wes multiple times and he always come through. This guy won't let you down. If something isn't right, he always makes it right. We will be back :)

Doc Rob

16 de jun. de 2015

We actually purchased our car from the Dean Team back on January 2nd from Tony Wright, but I feel just as delighted with our purchase today as I did back in January. This was our 5th time going through the car buying process with Tony Wright and I cannot say enough positive remarks about him. Over the years, Tony has gotten to know us so well, he could pick out our next car and call us when it comes in!

Pj

15 de jun. de 2015

My husband and I are grateful to Pat Dean and Jason Moore for helping us purchase our first Subaru. We needed a car that would accommodate a wheelchair lift for my husband. We became acquainted with Pat through the Multiple Sclerosis Society. Pat put us in the competent hands of Jason Moore who helped us select a 2014 Outback. Jason had personal experience with the Outback when his father was in a wheelchair. Jason answered all our questions and took us on several test drives. We love our new Outback and appreciate the excellent service we received from Pat and Jason.

dhb12191960

11 de jun. de 2015

My family has either purchased or leased now 8 cars from Scott Roberts and the Dean Team. These guys are the best. You call them, text them or go see them and they figure out a way to help you. In this case, i needed a used car for our college daughter. I asked Scott what he had. 15 mins later he called me with a car. They checked out the car, Scott called me back and said 'not this one.' 15 mins later Scott called and said 'i like this one better.' And sure enough, so did I. Yea, they really are that good and it really is that easy!

touaregguy

10 de jun. de 2015

I recently leased a 2015 VW Touareg from Scott Roberts and Ryan Troll. Ryan was the first person to greet my wife and me. He was friendly and promptly brought a Touareg for us to test drive and kept in contact throughout the entire process. Ryan introduced us to Scott Roberts. Scott was diligent in locating the right Touareg for me. He was knowledgeable about the different models and promptly provided leasing information. Scott was responsive to my questions and concerns, as well as negotiating a deal that I felt comfortable making. Both Ryan and Scott did a great job making the delivery and Rick made the paperwork seem effortless. I highly recommend Dean Team VW-Ballwin.

Happy Crosstrekker

10 de jun. de 2015

We got exactly what we wanted with no hassles! Our Salesman was absolutely unbelievably the best we've ever met....Would recommend him and the dealer to everyone.....would not have bought our Crosstrek if our salesman hadn't been so accommodating and wonderful! He made the deal and the sale!!

alleyop

9 de jun. de 2015

This crew definitely knows how to run a business and have fun at the same time. Not only is everyone kid friendly, they are hilarious even when its time to get down to signing the papers and getting everthing done.

kwelge

8 de jun. de 2015

I contact Phil Dean and he referred me to Jason Moore. Jason answer all my question I had and help me every step of the way doing my first lease. He was knowledgeable and help me get a good deal. Then Dustin took over for the financing he made it quick and painless and explain everything thoroughly. I would recommend this dealership to my friends.

gregchil

6 de jun. de 2015

We were looking for a good used 2012 Nissan Pathfinder and happened to find it at the DeanTeam. Our sales representative, Wes Gallegos, was very polite and helpful. He allowed us to take the vehicle home for a test drive and to make sure that my 96 year old mother-in-law was able to get into the vehicle. We received a fair deal and a great car (to date). Thanks Dean Team for a great no hassle buying experience!

First time Subaru owner

6 de jun. de 2015

Our salesman (James) knows every option on our new Forester, and took the time to insure we understood how to enjoy the features of the car. The price negotiation was the best experience I have ever had at a dealership. I researched the price on Consumer Reports, and they accepted the TruePrice quote with no haggle. And there were no surprises as we finalized the purchase (no advertising/fabric protection/paint sealer/ etc). I would buy from this dealership again with complete confidence.

Angela22785

6 de jun. de 2015

I had an appointment with Ryan. He knew what I was looking for and how much I wanted to pay. He helped me get into the vehicle I wanted with no pressure! The other sales people were also so helpful and friendly! I would refer anyone to this dealership! Working with Ryan, Scott and Dustin made the entire process easy, and also very enjoyable! It is the best car buying experience I have ever had!

farmgal

5 de jun. de 2015

Found the car I was looking for online. Wes Gallegos sent a prompt email in response to my inquiry and we were able to drive down and see the Jetta SportWagon the same day. Car was exactly what I wanted. We were able to come to an agreeable price in a decent time frame, and Dustin Westhoff had our paperwork done very quickly, was very organized and we were on our way in no time. Wes was very knowledgeable and helpful, making sure I was confident with all the features of the Jetta before we left. He also made a followup phone call the next day to make sure I was happy with my vehicle and to offer assistance if I had any questions.I would do business with them again, and would recommend them to friends.

Subarufan

5 de jun. de 2015

Sales rep, James Becker, worked with us to get the vehicle we wanted and even hand-waxed our vehicle along with a complete review of all the features and operation -including setting up our cell phones. When it came time to talk finance, Dustin gave us great advice without any hassle. If you want a no pressure experience along with a great sales rep, this is the place.

Gigi

2 de jun. de 2015

James Becker was kind enough to give our daughter the new car orientation that she missed since we purchased it out of state and was delivering after graduation.As former Chesterfield, MO residents, we had previously purchased an Outback for another daughter in 2002 and was very happy with that experience.We felt comfortable asking for James's expertise but realized it was unusual.James ddn't miss a beat and presented a very helpful orientation.Thanks James.

drewspee

1 de jun. de 2015

My experience at the dean team was quick and easy! They helped me get the best deal on my car and I couldn't be happier! I would recommend this dealership over the others, they weren't nearly as nice or helpful!

dougla1

1 de jun. de 2015

The Dean Team and Jason Moore have made this experience one to remember. They were very courteous and respectful during the whole process. Jason ensured that my deal was taken care of in less than 48 hrs--an experience that I have yet to witness until now. I would like to thank the team once again and I can easily see why they are a USAA preferred dealer. Thanks for all you do and salute.Adrian Douglas

Charlie, Engineer

1 de jun. de 2015

Bought a 2015 Subaru from Tony Wright. Very knowledgeable, friendly, and a straight-shooter. Superior customer service from Tony. Not anything like your "stereotyped" car salesman. It's very unusual in this country today to deal with a sales person who actually knows his product, answers questions honestly, and doesn't "BS" the customer. My wife and I would greatly recommend Tony and Dean Subaru.

MarkTwain

1 de jun. de 2015

Mark McNulty and Rick Richard were very easy to work with and we were in our new car and on our way in less than 30 minutes.

Dillon

30 de may. de 2015

Our sales rep, Jason Moore, was very helpful and enjoyable to work with. He didn't pressure us, but was actually there to help us and get the best deal for us. He helped us get a great trade in value for our car and a great value on our new car. The whole process of test driving, negotiating, purchasing and driving our car off the lot took less than two hours. We would recommend this dealer and Jason to anyone interested in good customer service.

Uzzellc

29 de may. de 2015

This was the best experience ever buying a car. Dealing with Jason moore and Rick Richard was like dealing with my best friend. They treated me like we have known each other for years from the moment we talked about car buying. Jason never pressured he guided me through the process and was helpful and patient throughout the entire process. I did not have the best situation and Jason and rick made it possible for me to buy a new car. Jason kept me informed throughout the day what rick was working on. The two had the day off, Jason was texting me from golf course while rick had day off working from home and was able to get my deal done and approved when no other dealership could. I was declined by other dealers and these guys made my dreams come true. I will never buy another car from anyone besides these two and the entire dean team staff. It was a breath of fresh air from start to finish. I have a child as well and they did the end process so effortless my son was not bouncing around asking if I was done yet. I truly appreciate them and are amazed at how they treated me. I felt like a friend instead of a customer.

mnouran

29 de may. de 2015

I really was not sure what to expect when I arrived at the dealership early morning to look at a car I had talked to Jason Moore sale manager at the Dean Team Subaru Volkswagen, I had been texting Jason Moore about a car I had found and liked on cars. com, He was very helpful, he had done all the hard paperwork for me the day before and I just had to test drive and like the car. Jason was not there in the morning and instead James Becker helped me. Jason is awesome, he is techy, young and smart and very kind. He helped me get the deal I was comfortable with. Everything was ready and the car I had picked looked clean and ready to go, I had many concerns and questions that James so kindly and honesty answered, he does not work for commission and he is really concerned about his customers, I was treated with care, respect, dignity and much kindness. Staff are honest, smart and knowledgable, These qualities are important when you are making a big purchase. They know the technology and their products, they are willing to do the research for you and find answers to your questions. I really had a great time and enjoyed my shopping experience and I will be back to buy my next car here. Thank you guys.

amybaniak13

29 de may. de 2015

I can't write enough positive comments about my experience with Mark McNulty and the Dean Team. They were fantastic! So helpful and dedicated to making sure I was happy with my purchase! This will be the third car my family has bought from this dealership. I think that says a lot about our experiences with the wonderful staff.

jom132

29 de may. de 2015

Jason Moore was our salesman and Dustin walked us through the financial arrangement. I have bought many automobiles, but never have had it so easily. Everything was carried out, they didn't play the "oh I forgot to tell you that my manager told me we can't do that, sorry". We will be back, and hopefully Jason & Dustin will still be there. Very pleased.

GTImovin2on

28 de may. de 2015

RICHARD GOTSCH EXPLAINED THE BASICS AND DIFFERENCES OF THE TWO DIFFERENT MODELS I WAS LOOKING AT VERY WELL. WITHOUT A PUSHY APPROACH, JUST CONSISTENT. KEEP UP THE GOOD WORK!

carmella2b

28 de may. de 2015

We purchased a vehicle from Jason and were extremely surprised at his no pressure approach, making our decision easy and relaxing. His attention to our needs was exceptional and we have never had such a good feeling when buying a car. We will be back to purchase our next vehicle through him.Thanks Jason

Lindsey

28 de may. de 2015

I worked with Jason Moore and the entire process went very smoothly. I felt no pressure and he offered good, sincere advice along the way. I would definitely buy my car from Dean Team again. As a f first time buyer, both Jason and Dustin were really helpful in explaining every part of the process and helping me to make the right decisions.

Gwatsonjr

27 de may. de 2015

Jason Moore was very easy to work with I felt no pressure at all from him and he helped me get a great price for my trade. This is the third car I have bought from Dean Team and look forward to future business

Pam

27 de may. de 2015

We had a great experience working with Jason at Dean Team Subaru. He found the perfect car for us at the right price. He was friendly, courteous, knowledgeable and very attentive. This is the second car that we have bought from the Dean Team and I know we will be back in the future.

Tiguan Owner

27 de may. de 2015

We went in this morning to service my '13 Passat and ended up with a new Tiguan! We worked with Richard Gotsch and he was friendly, informative and very easy to deal with. We got the car we wanted at the price we felt comfortable with. It was no pressure and we would go back again to Dean!

Crosstrek Owner

27 de may. de 2015

Stopped in to drive the Crosstrek, worked with Mark McNulty, he was pleasant and fun to work with. Extremely knowledgeable about the cars. Sales process was easy in coming to an agreement, kept me informed of the process and expectations. Would go back for my next car.

Mooney, Lisa

26 de may. de 2015

We were shopping for a car for our teenage son, and our experience with Jason and The Dean Team was pleasant. We told him what our price range and our needs were, and he show us a variety of cars. He took his time with us. He didn't pressure us in any way. Days later, we ended up with a used, Nissan Pathfinder. We are all very happy, especially my son.

leachm

25 de may. de 2015

Scott was great to work with. I was in and out of the dealership with my new car in 20 minutes. Excellent experience and I will be a long time customer.

jodennis

23 de may. de 2015

From the moment we arrived we were at ease with James, he explained every detail of the Forester its features, how he loved the Dealership, his personal experiences with the Subaru. We shared our dissatisfaction with two other Dealerships , he did not dwell on our negatives but stressed how we had come to the right place. He told of how THE DEAN TEAM was rated one of the top Subaru dealers in the nation making us feel very comfortable . Cant say enough , we wish him and his fiance the best.O yes, he programed our phones for Bluetooth , and got us a really good deal. Thank again James, Jo and Dennis

Jhyde

23 de may. de 2015

Jason Moore and Mr.Richard finance guy were amazing. They truly seemed to care about the person on the transaction. the process was effortless and having bought 5 cars in the last 3 years I can tell you this team was professional and a pleasure to do business with. Jason made sure to keep me in the loop every few minutes as too how long it would take to sign papers and it was spot on with everything he promised me. I will be buying all my cars from dean team and Jason from now on. I truly appreciate how they handled my situation and was just perfect all around. anyone looking to buy a car this is your place, you will not go wrong. The finance manger was very upfront and professional made the end process so smooth and easy..

Codemann14

23 de may. de 2015

Jason Moore and Phillip Dean helped me out incredibly. This car buying experience is the best one I've been threw. I asked Jason for the type of car and all the options I wanted on the car and he found the exact car. Phillip help me with the financing. I told him I wanted to be at a 250-300 payment. And I got exactly what I wanted. Thank you to the both of you.

alan012450

22 de may. de 2015

Found this car online and called, talked to Jason, went in and test drove it. Love the car! Jason is friendly and easy to talk to. I was going to have him install a hitch, then Jason informed me that it already had one. I appreciate his honesty.

NewSubaruOwner

22 de may. de 2015

Buying experience was great -- salesman was helpful/informative and free car washes was a nice perk; however, very slow to get out paper work to get car licensed.

Beder006

19 de may. de 2015

Jason Moore helped us out on the car search and found a variety of cars in our price range. Also, lowered the price and threw in other benefits. He was great to work with.

kaly025

18 de may. de 2015

We started our car buying experience at another dealer where they had practically opened the door for us to leave without asking or helping us (Jim Butler Chevrolet - Fenton) we had no intention to buy that day and only looking and test driving & just browsing. Jason was there to offer his undivided attention, as we had our 2 year old with us, and was kind of difficult to really search around. He got things done for us, in a fast and easy manner. Jason answered every question we had and went out of his way to make our experience there a great one! We traded in my Dodge Challenger for our now GMC Acadia, it fits our family and we are happy. We got the windows tinted in our new car as a courtesy of the dealer and they did a great job! Thank You Jason, Dustin & The Dean Team Subaru in Ballwin, Mo.

Happybuy

18 de may. de 2015

Jason and Dustin were both very helpful at the Dean Team Subaru! Jason was so easy to work with and really took his time to help us find the car we wanted, which was much appreciated over other bad experiences from other dealers. We would definitely recommend Dean Team to anyone looking for a Subaru.

Gobie

16 de may. de 2015

My sales experience was great again. I have purchased four vehicles from Dean Team now and have loved every one of them. This purchase is no different than my previous purchases. I was searching for something that I needed and they had it. I ended trading in Jetta Sportwagen for a Golf Sportwagen. They gave me the highest for my trade and a great deal on the new car. Carl worked to insure I got what I wanted and Scott made sure to get the numbers where I needed them. That team of Sales associates is why I will continue to go back to purchase more vehicles. I love my new car and loved the price that they worked to get me.

acg37

15 de may. de 2015

My car was totaled in a small auto accident. I had a rental car for only a week, and thus I had a pretty short amount of time to find a solution. I test drove several cars from other dealerships, and to be honest, all of them could have suited my needs. However, I spoke with Wes Gallegos, and he offered to let me test drive the Chevy Cruze I saw on their website. Wes gave me good information about the car as well as pulled around another car that I was considering at another dealership so that I could see the to models side-by-side. I went with the Cruze, due in large part to the information and help I received. I could have bought a Cruze just about anywhere, but the service here was top notch. Wes was also happy to work on pricing as well as get a few recalls taken care of before before I picked up the car. I have purchased several vehicles from different places, but Dean Team (and Wes) made this the easiest experience I have ever had. Thanks, Dean Team.

Kara S.

14 de may. de 2015

Last week when I visited the Dean Team Subaru Volkswagen, I was greeted at the door with helpful and honest people. Ryan Troll spent a long time explaining to me my different options and weighing out what I could afford or could not. After deciding to think about it, I called to be sure he would be there Friday evening. He kindly assured me he would and took great care of me. He listened to what I wanted and made it happen. This was by far the best experience I've had at a car dealership and I will be returning in the future to purchase my next car! Great car, great employees, great experience!

happy bug owner

13 de may. de 2015

Always wanted a volkswagon beetle. The one I got is awesome.. There was no pressure at all. It went very smooth. The salesman was very knowledgeable and answered all our questions. Overall car buying experience was a 10+.

Sierra F

12 de may. de 2015

I went and visited Dean Team Subaru Volkswagen to look into leasing a car. I wanted to see what I could afford and went in thinking I was just looking and not buying a car. Ryan Troll helped me out and walked me through step by step and helped me see what I could afford and what would be best for me. He was such great help to me and made this experience a very good one. He never made me feel like I was forced to lease the car right away, it was always my decision and my timing and what was best for me. Ryan was great to work with and helped me get a Jetta which I love!

Laurie M

11 de may. de 2015

Bought a new Outback at Deen Team in Ballwin. Great Experience. Service was great. Straight up. No Bs. No Hassles. I did not have a ride to pick up my ordered Outback when it arrived and they came to pick me up at my house. I have an Audi and have had Lexus and the service at DEEN in Ballwin matches those co.'s of much higher priced cars. I shopped at several dealers including LOU FUZE and could not even get a sales person to talk to me . I tried at Webster Groves and the service was terrible. They tried the old school method of sales ie. Qute you a price and then back and forth while they talked to the manager. What BS. Wasted several hours. Tony and Pete were fantastic at Deen. Great salesman . Straight up. Trying to get the customer what he wanted and they did,. The finance manager was awesome. Quick , efficient and friendly. I would recommend no other dealer but the DEEN Team.

DocG

11 de may. de 2015

I went in to buy a new Legacy, but Mark unintentionally sold me a used car, the one he had used as a demo for a while. He was very polite and gave no pressure. My wife liked dealing with him, too.

Dsmith84

9 de may. de 2015

I was given the run around as to when my car would be ready for delivery. I bought a new car and drove their loaner for 3 weeks. Now I'm awaiting my paperwork and their finance manager informed me that my first payment will be late because they had a "software problem". I can't even transfer my plates because of their software problem. Super unsatified costumer. Worst car buying experience ever.

ASHLWAT84

9 de may. de 2015

I had a wonderful experience with Jason and Dustin. Jason responded swiftly to my inquiry and had me finished within a couple of hours!! I was truly blessed to have this team working with me to seal the deal!!! Jason and Dustin made the process relaxing and fun! This was the first time I went to a dealership feeling like I truly made the right decision! Thank you so much for earning my trust....