LJGATLIN

5 de nov. de 2016

We worked with Al both over the phone and in person. He is so professional, yet an obviously caring and kind person. We had dealt with him previously and he remembered us. He involved a manager, Chris, when we started discussing the best deal we could get. Chris was also good to work with. The other dealership withdrew their previous offer to beat any deal offered by DeMontrond by $500, so we know we got an excellent deal. Things were explained to us thoroughly by the gentleman in finance (sorry I can't remember his name). The young man who went over the features in the car with us was knowledgeable and never rushed us. I have dealt with Clint in the past in the service and he is also great to work with. DeMontrond will have our business in the future when it is time. Thank you!!

AALMATTER

1 de sep. de 2016

I to had a scheduled appointment for oil change, I checked my vehicle in with Clint.. The service guy Clint very unprofessional did not come to me but I had to approach him after 1 hour and 20 min wait and ask him what was taking so long. Clint told me that I had 2 nails in my tire and they would be addressing this situation and get back with me. After almost 3 hours of waiting to get an oil change my vehicle is still not ready. The service guys never once offered me the free shuttle service anywhere. Clint walks around helping others and never get back to me regarding my vehicle. I have always after bringing my car to Demontrond Kia North Frwy for 1 year been treated bad by these service guys including the service Manager at Demontrond Kia. It's just unfair with this WARRANTY FOREVER that we have to bring our vehicle back to the same location every time and receive the same bad/unprofessional treatment and nothing changes. I just wonder what the connection is with the customers that receive the unprofessional/bad service from the service department at DEMONTROND KIA NORTH FRWY.. A FEW OF THE SERVICE GUYS INCLUDING THE SERVICE MANAGER NEED TO TAKE A CLASS IN CULTURAL DIVERSITY.

KCLC02

30 de jun. de 2016

Buying a car is rarely fun, but often times a necessity in life. I came to the DeMontrond dealership with an idea of what I wanted, and not only was the sales rep extremely helpful and friendly; but he found me the perfect vehicle that met all of my expectations. It was actually a very rewarding experience and I drove away knowing that I had gotten a really nice vehicle at a very reasonable price. Will definitely be using this salesman for all my future purchases. Dealership was extremely neat and clean and everyone had a kind word to say...Most impressive in this day and age!

JRB

30 de jun. de 2016

My parents are retirees, fixed income...I'm sure you all know the drill.My mother found herself in the hospital for a week and wouldn't you know it, while my dad is driving back and forth from the house to the hospital their car broke down...repairs were more than the car was worth so in the midst of all of that, Dad had to figure out how to buy a car.have no fear! Demontrond is here! I called Adam, who had helped my wife and I with a VW purchase, and within a couple hours, my dad had a brand new Kia at a lower rate than he walked in hoping for. Adam took care of everything so that all dad had to do was show up and sign the forms after taking a quick look at the car.Just like my VW experience, everyone was so very helpful, so very enthusiastic, so laid back and relaxed about the whole situation. No hardsales, no pressure...as far as they were concerned, my father and I had other things to worry about so they were going to make the car as easy as possible.Demontrond likes to say home of warranty forever but as far as I'm concerned they are home of my family's business forever.Big thanks to Adam and to the dealership for their excellent service and support.

Disappointed customer

24 de jun. de 2016

I had an appointment for an oil change and when I got here I was told it would be an hour to an hour and a half. Here I am two hours later still waiting on my car. I don't understand why it is taking this long to change oil and why they'd tell me times that aren't true. Very disappointed. Won't be coming back here

Overcomer

28 de abr. de 2016

I received excellent customer service. I just got 2016 Kia Soul, it flooded. The sales representative was curious and knowledgeable. I was able to come back from a total loss, and walk away with my new Kia.I would just like to thank the people at Demontrond for a job well done. Its people like you that give people like me hope.

Nobizz4u

25 de ago. de 2015

Spoke to George 3 times on the phone and each time I requested a e-mail price quote. "It's on its way" every time. Funny part-- 2nd time didn't remember the car I was interested in purchasing but miraculously he had "hidden" one for me earlier that day. We have always had great dealings with Demontrond in the past, what a disappointment. No wonder you have a "1" rating.I'm moving on and taking my business elsewhere.....

Mst2k4

5 de ene. de 2015

I arrived at Demontrond for a 9 am appointment to get new tires. While waiting I was told they didn't have my tires, then he quickly returned to say they did have them. He gave me my price and I waited around for them to finish my vehicle. He returned an hour and a half later to say they didn't have my tires and that they would bring my car back to the front. AN HOUR AND A HALF!!!! I asked to speak to the manager, who took his time coming to the front to help. I let him know what happened and how long I had to wait for no service. He had a smile on his face the entire time and responded by saying "Do you want me to order the tires for you?" No apology for me having to wait around that long for nothing. And you believe I will be returning to try to get tires from you again? Not happening EVER!!!! That was not the only bad experience that I've had from them but it will be the last. (-5 STARS)

DaniK

11 de jun. de 2014

I talked to Justin Demontrond Kia on Friday 06/06 and he placed an order for me amount of $55.68 for 6 tiny bolts 3/8 inchx1/2 inch that holds the torque convereter to the flywheel which where supposed to be delivered to me on Tuesday and i paid since I am renting a car I paid 20$ extra for overnight delivery.I called Demontrond Kia on Wednesday and asking about my part, when it gonna be delivered? they said that the order had been placed on Friday 6/6 but until today Tuesday 6/11 they don't know when my bolts gonna be shipped to them. hahahaha what a real car dealer lol lol lolso I told joe parts department Demontrond Kia that I paid 20$ for rushing the order sothat I save 26$/day for car rental, anyway I told him please cancel my order and give me back my money since it looks like you guys don't know what you are doing so that's what he said:I cant cancel the order you already paid and if you want your money you have to come and get it.I called my bank explained to them what happened and cancled the visa card transaction. I eneded up ordering the same order from COWBOY KIA of CONROE for $23.04 including overnight delivery.what a joke to order from those guys. haha

PenelopePineda

17 de mar. de 2014

Once someone finally came to help me, I immediately regretted the decision to come here. The guy who came to help me was so rude! All he cared about was my credit score, and I'd only been taking to him for a minute! Didn't care to show me any cars, just wanted to talk about my personal finances, he seemed like a snake in the grass! I told him financing wouldn't be an issue and that I just wanted to test drive an Optima but he still went on and on. I think this guy must have been deaf. Long story short, I left after 3 min of him talking at me and I bought my Kia elsewhere and I'm so happy I did!!!!