GotPissedOn

11 de abr. de 2014

Don't ever do business with Dennis Dillon Nissan!After receiving extensive engine service from Dennis Dillon Nissan Service on our Nissan Pathfinder 3/19/14, our vehicle broke down on Highway 80 between Winnemucca, NV and Reno, NV on 3/22/14. We heard a loud noise in the engine compartment and lost power steering. After our family spent 4 hours in the desert waiting roadside service, we were towed to Reno, NV arriving at 10pm Saturday evening. Our Nissan was left with Nissan of Reno for repair-which wouldnt be completed until the next Wednesday. We spent the night in a motel (this was supposed to be a one day drive) and rented a vehicle to continue our trip for a California family Spring Break vacation.On our way back home to Idaho we were informed by Cal Trans requiring snow chains for the Sierra Nevada Mountains. We purchased chains to fit the rental vehicle on the way. If we had had our Nissan Pathfinder, we would not have been delayed with the purchase and subsequent tire chain application, causing us to miss the window of opportunity to pass thru the mountain range before Cal Trans closed the highway sending cars back West. We then had to spend the night in a hotel waiting for the highway to clear (this was supposed to be a one day trek).Dennis Dillon Nissan failed to successfully screw on the radiator fan, causing it to fall off and disengage the serpentine belt as well. This also resulted in loss of power steering.We submitted an invoice of our out-of-pocket expenses incurred during this experience, but Joe Mueller of Dennis Dillon refused to pay.

dogpox99

11 de feb. de 2014

We purchased a Mazda 2 from this dealer and negotiated the deal via email, telephone and fedEx'd contracts-- then flew in and picked up the car and drove back to Oakland, California. They made every step as easy as it could be-- and their price was the lowest in the country (per AutoTrader search)!! Their new Mazda was the same price as a Hertz rental sales two year old Mazda in Oakland.

vanessabarraza

7 de dic. de 2013

Thank you so much John you gave us a deal we couldn't refuse!! We have been looking for a Chevy Silverado and it was the first truck we looked at! You gave us a car fax with history/owner of the vehicle without me asking. You were honest with us showing your dealership had nothing to hide on the deal for the truck. This truck so far is the best vehicle we have!!! Thanks so much John for a wonderful deal. Merry Xmas with ur family! From the Barraza family

edkopp56

28 de jul. de 2013

Don't even think about trying a trade in here. I have a 2006 scion avg trade in of 5800, they offered me 3120 and wanted 2500 more down. Its really a rip off and total insult to anyone's intelligence. Worst I have ever seen for trade.

markpa

19 de dic. de 2012

I called this dealership due to the fact i was looking to buy a brand new jeep. Jeep offers $500.00 to veterans and they had a jeep priced right so i was interested. I was told in order for me to qualify for the sales price i either had to be a 20 year veteran retired, active duty or a real estate agent. I was told that i didnt qualify due to my status of only being a diabled veteran. I feel I paid my dues and served 4 years and got injured while on duty before i got discharged. I did try to reup for another four but was denied due to my disabilty I suffered while in. I guess serving and being injured while on duty isnt good enough to qualify for the discount. I ended up going to the jeep dealership over at Edmark super center and they not only gave me the discount but also thanked me for my service to the country! I will NEVER go to Dennis Dillon again and will tell as many people about how rude they were to me and how apparently they dont think being injured while on active duty is reason enough to qualify for the discount while other dealerships do! Shame on you Dennis Dillon dealership! It is because of ALL veterans that we have our freedom in this country!

grumpynorm

15 de nov. de 2011

I have had great relationship with their service department. They truly listen and try to help solve the problems with my car. they also helped me repair my 04 sebring at a very trying time in my life

dpowell01

10 de nov. de 2011

We do not live in Idaho so we were working closely with a salesman named Bill Schultz to make sure the truck we were interested in was exactly what we wanted. Bill stated he would drive the truck and text us that it was getting for mileage. Bill texted 18 mpg in the city and 24mpg with the wind. He mentioned several other things but the text was too long to rewrite here in this complaint. We also asked him to do a complete inspection of the inside and outside and tell us what the flaws are on the truck. Bill advised my husband that the truck was completely clean with no flaws, as a matter of fact he said it is the nicest truck I have seen in the area. We reviewed multiple pictures online and did not see any defects. After all that we finally flew to Idaho. The truck we were shown when we got there was not what Bill and the dealership represented. The mileage was 16 mpg freeway and the exterior did not have one place on it that was not scratched, dented or replaced. The tailgate had been replaced and a cheap after market paint job with fish eyes was the finish. The passenger tail light was broken and the truck looked like it had just come in from an extended hunting trip through the brush. The pictures online were low resolution and hid the flaws on the truck. Mountain Home Auto Ranch offered a travel voucher however once we got there they stated they were not going to give us a voucher because it was not their fault that we did not like their truck. They agreed to drive us back to the airport, (how kind) and on the way back to the airport the engine started to shimmy and almost died at the red light. They misrepresented the vehicle and we were stuck in Boise with no flights home or travel compensation as promised. Mountain Home Auto Ranch should be responsible for our out of pocket expenses...it was NOT that we did just "did not like" their car, as they stated, they were completely dishonest. The truck we saw when we arrived is not what they said during multiple phone calls. We lost a lot of money on this verbal deal and Mountain Home Auto Ranch would not take any responsibility, honor their voucher and for that matter was not even remorseful or nice after everything we went through due to their dishonesty. These immoral business practices should be illegal. DO NOT take your business to Mountain Home Auto Ranch, tell you friends and family and save them money and time. I am sitting in a hotel room with no flights available and I want to get home to my family. I bet the owner of Mountain Home is home with his family tonight. ***FYI Dennis Dillon is the same family that owns Mountain Home Auto Ranch***

Momof5grtkds

12 de feb. de 2011

We had the great opportunity to meet TIM WURTZ at Dennis Dillon car dealership. We bought a 2007 Honda Odyssey and it is exactly what we had been looking for. We had gone to other dealerships and we were so impressed with Tim. He was such a pleasure to talk with and did everything he could to make our car buying experience the best! He was very patient with us, and at no time did we feel pressured or uncomfortable when talking with Tim. He knew we had a certain budget we needed to stay in and he knew what car we wanted and helped us get a great deal, thank you so much Tim for everything. We will definitely be referring our family, friends, co-workers, etc. to go see Tim Wurtz at Dennis Dillion when they are ready to buy a vehicle. We will be visiting Dennis Dillion and Tim in the future when we are ready to buy again!

JGBegin

23 de ago. de 2010

Bob made the experience very simple and made us feel comfortable with our purchase. We had looked on Auto Trader and knew which car we were interested in. Bob took us to the car and showed us the car fax. He was very thorough and a pleasure to deal with.

willic99

23 de may. de 2010

This was my first vehicle purchase and after a horrible experience at Lithia Ford I was pleased to meet Jakob Jones. I was honest with him and he was honest with me. He respected my wishes, he knew when to be pushy and when enough was enough. I appreciated his kindness, patience, and he answered all my questions. I highly recommend him for any future purchases with Dennis Dillon. When he showed me the Nissan Altima I fell in love and am so happy with my purchase. Thanks Jakob! :)

jackie1224

28 de mar. de 2010

I was in the market for a new Nissan Murano and went to Dennis Dillon Nissan because a friend told me that they had the best price in town. I had a great experience from start to finish. I was greeted promptly and was treated professionally. My salesmen, Scott, knew the Nissan product very well and showed me the PERFECT Nissan Murano I was looking for. The negotiation process was very easy as they had a great price. I feel I got a very fair value for my trade and great financing also. One of the managers, Bruce, came down and made sure everything was good, I assured him it was. Great price, great deal, fantastic car. Thanks everyone.

rrodrigu

25 de mar. de 2010

Salesperson(Arron) followed up and kept in contact with me during the process,he is friendly easy to talk to good customer svc skills. I am pleased with the deal, and how fast it went once I decided. No games played with numbers straight forward and honest that was great.

jknoll

2 de dic. de 2009

This is the 6th vehicle that I have bought over the years from Dennis Dillon. I have many options to go and buy a car and I choose Dennis Dillon because the are the best to deal with. I will be back in a couple of years for a 7th vehicle. I highly recommend them to anyone. Ask for Dorothy she will treat you right.

jdoore

30 de nov. de 2009

My wife and I have always been told no we cant get this cause of our credit. They gave us a chance and now my family has the best vechicle we have ever owned. thank you bob and the whole sales team at Dennis Dillon. i would highly recommend them to anybody.

yfz450

21 de jul. de 2009

In May 2007, I leased a 1995 Gmc pickup, I was only 19 at the time and just happy to be approved to get a decent vehicle to get me to work. I paid faithfully for 2 years of the 3 year lease when I lost my job. When the 25th payment was 17 days late they repo'd the vehicle. I went to Dennis Dillon's Treasure Valley (Northwest) leasing (Changed their name to escape bad image) to collect the property out of the vehicle and was verbally assaulted by the manager, he used many swear words very loudly in my face and called me a deadbeat. I told him I just wanted my stuff and no trouble, he told me they are very aggressive with default lessees and that they would "bend me over in the courtroom" to get the remaining balance of the lease. The trucks current value is $4500 and I owe $5400 they filed a $5,000 small claim against me without any proof that the vehicle was even sold at auction. I had just put $2500 into the truck months before the repo for mechanical repairs. I know I can't possibly owe them $5,000 in differential, but it's hard to say what kind of papers my signature is on. I would gladly pay the difference between actual auction selling price and remaining lease debt, but they're obviously shooting for higher goals. It's possible someone in the company bought the truck for 1$ at their own "private auction" and I'm supposed to pay for property I don't receive. Idaho is a very red state so I'm sure the big corporation will be allowed to step on the little guy.

SAnderson

8 de jul. de 2009

I bought a new Mazda6, fully loaded, from this dealership. Had each oil changed done on time in the service dept. Not even a year after purchasing my vehicle it began to leak under the engine. I brought this to the service dept. attention when have my oil changed (in March) I was told that it was a small leak and that it didn't need fixing until I wanted to start using my A/C. They recommended that I return in a month or so. I set a date for 2 weeks later because I wanted it fixed asap. 3 days later my car was dead on the side of the road. The entire radiator blew. It just happened to be a Sunday and their rental company was closed. Stuck on the side of the road with 2 youngs kids and all I was offered was a tow truck. I called Team Mazda who had my car towed in 20 minutes and had me in one of their own cars off their lot. I will never return to Dennis Dillon for any vehicle needs. I also regret referring a total of 6 people to this dealership who all purchased new vehicles. If this is the treatment you get when you buy a new vehicle with a warranty imagine how you will be treated if you buy a used one!BUYER BEWARE!!

jamesdavis34

30 de jun. de 2009

Thank you for making my car buying experience a refreshingly good one. Everyone that participated in the transaction was very friendly, helpful and understanding. I would definitely recommend Dennis Dillon and Mike Shields to anyone looking to purchase a new or used vehicle.

mkhampha

17 de mar. de 2009

Cash Award for ten thousand dollar Ad.After I bought the Mazda 3 2005 from this car dealer then they gave me for Cash Award for $10000 to hold on for three years to claim. Unfortunately, after 3 years in 2008 then I claim for the Cash Award but they said I missed the dateline and doccumment, But I didn't think so Mr. Dennis Dillon, everything were right. You justed didn't want to pay and tried to fraud the consummer...I will never ever buy your car again.

SiRidge

6 de sep. de 2007

They are, collectively, the epitome of the stereotypical used car salesman.This should be their next ad...Buy Your Next Car Here! - Zero Integrity - Zero Ethics - Bad Business Practices - Inflated pricesThe ad said they had cars for as low as $5,000. There was exactly zero cars available for anything near that low.I asked if they would include a keyless entry device; a very inexpensive add on for the car I selected, which may have been included from the factory. They said it wasn't possible to add that option to the car. Only after signing the contract did I find it is possible, but they had a signed contract (signed under the pretense that it wasn't possible to add a keyless entry device) and there was no way they would cover the cost; the very low cost considering I paid their full asking price for the vehicle. Clearly, they will tell you anything to get you to sign the contract and get you out the door. What they won't do is exercise due diligence to find honest answers to your questions. They hide behind a contract that protects only them. They won't research questions, tell you where you can get parts, offer honest recommendations, or anything else that might lead you to believe they care about future business or the good of their employer...or maybe this is the kind of people Dennis Dillon wants working for him. Either way, I'll never buy another car there!

DeseraeWilliams

31 de ene. de 2007

Every time i Have enterd into their service department i have been treated rudely and even managers do not give me any respect and they will tell you one thing and then change it later. first time i had my oil changed they left my brand new car out side with the windows down while it was raining all of the electrical controls on the door panel were soaked and the second time i had my car serviced i found cigarette butts on my floor board and my husband and i do not smoke.

cody2dog

4 de oct. de 2006

A friend of mine purchased a new car at the Big Lot. The car came with a 100,000 mile/ 7 year factory warranty. The sales staff pressured my friend into also purchasing a service contract for 100,000 miles/6 years. I would like to know what the purpose of this extra $1695.00 is, but no one at the dealership can tell us. I asked for the general manager and was transferred (twice) to someone who is on vacation all week. Seems to be a serious lack of knowledge at this dealership. Last time I visited the dealership, there was some poor lady crying her eyes out because they sold her a car that self-destructed, and they were yelling at her that it wasn't their fault. Not a dealership that I'd want to visit ever again!!!

crewdog

11 de dic. de 2003

At first visit the sales staff seemed very friendly and helpful to make a sale. I was told the used vehicle I bought was completely checked out and serviced and in great condition with no mechanical problems. After a few hours of driving this vehicle it overheated. I found out the next day after the purchase that the engine head gaskets were blown allowing the radiator anti freeze to leak into the engine oil. The mechanic who made the diagnosis informed me that the condition had existed for quite a period of time and that when the oil was changed when serviced this condition would have been evident. I feel the dishonesty of the dealer violates good faith in customer trust and demonstrates only greed. Though I signed a form of "as is" I was lead to believe the car was in excellent condition but because it was a used vehicle this form is standard. Buyers beware of any dealings on used vehicles from this dealership or having customer trust. No integrity