TimDut2016

18 de oct. de 2016

Justin, just wanted to say Thank You! You delivered on your promise and went above and beyond. My son loves his new 2017 Equinox! I am extremely happy on how you handled every mild stone we threw your way. You battled and delivered on your promise to get us into a vehicle within a few hours. And I must say this is one of the best experiences I have ever had in the downriver area. I will certainly refer friends and family to you and I wish you all the best going forward. Thanks Tim and Dustin G.

Janet's Malibu

12 de oct. de 2016

Lisa picked out the perfect car for me, Bob showed me the numbers I was looking for, Jim made the payment happen, and Nate made everything make sense. They all stayed way past closing to get me in this beautiful car. Thank you so much!!

silverado

5 de oct. de 2016

Duane worked very hard to get us in to our 2016 Silverado Crew Cab. He got to right people involved to make it all possible.

Nicole2016

30 de sep. de 2016

Our car salesman Mario was awesome he did everything he could to meet my expectations ! I will be referring him to my friends and family . .

Jenmlin479

29 de sep. de 2016

Nathan Ward was great to work with! He was knowledgable and helpful; he even stayed late on a Saturday to get me in a car that day. I would definitely recommend him, and look forward to working with him again in the future!

Harperthomas

28 de sep. de 2016

The entire sales team were very friendly and helpful. Especially, Jose Rodriguez, he worked very hard to get me the car and price of my desire. I shall be a repeat customer and will be telling others about my visit at Dick Genthe Chevrolet

Never buy from genthe

18 de sep. de 2016

I have had the same issue serviced several times and my new truck still drives horribly.I was going to purchase at lease end but im going to cut my losses and move on to a different dealer and vehicle altogether.Do not purchase any extra insurance that they offer at the time of sale because its also a joke.I will be pursuing legal action against Genthe.

jcjeff

12 de sep. de 2016

my experience with getting my new car could not have gone better. Everything I needed was taken care of . Mario was a pleasure to work with during my purchase.

Malibu Girl

8 de sep. de 2016

Justin Kegley is the best...he always goes above and beyond for his customers. This is the second car I have purchased from him and I always refer him to all my family and friends.

mrjky

29 de ago. de 2016

in for a recall and everything handled fast and good Cant ask for any more. Service has always worked to get the job done while I wait.

Val

25 de ago. de 2016

I only had the opportunity to converse with Doug Raines and briefly with Nicholas Scott, not to exclude any of the other fine gentlemen though, these two individuals stood out most in what was my first ever DICK GENTHE CHEVROLET experience. So it is with pleasure that I take a moment to personally thank them for making our experience a positive one. I enjoyed a successful career of watching and observing people, so it was easy for me to write this review attesting to Dougs personal attention to details and professionalism salesmanship from the outside looking in. It was obvious from the start these people were an asset to the company they represent and the product they sell. As a consumer with a good grasp of business organization it is important for me to say the first impression is the lasting impression businesses either live or die by word of mouth customer service and satisfaction.We recently purchased a vehicle from DICK GENTHE CHEVROLET. The moment we arrived we were met by a warm greeting and handshake. The individual introduced himself as Doug Raines, who was patient courteous and quite professional. After the purchase an issue surfaced with the vehicle requiring some service but even the slightest problems were "comprehensively addressed much to our satisfaction. The service representatives were outstanding! I was completely taken back by this type of customer service. The individual handling service of my vehicle Nick Scott, was clean courteous and attentive to my concerns, and for that reason I was in a perfect position to observe him personally and from afar. Finally in closing, as former Toyota and Ford owner, I can honestly say this is exactly what I will remember and share with my network of acquaintances since the whole experience was powerfully positive and lasting.

SEPTINA MONROE

24 de ago. de 2016

We are a GM Family First family. I have loved the Oldsmobile and Buick since I got my first car , a 1969 Riviera age 16. I searched for 2 months. I was treated by 5 other dealerships like they had no time for me. I was blessed to have Jamie Conley answer the phone. He found me a 2011 Buick Lucerne CXL , and he showed interest , and a willingness to go above and beyond , which he exceeded beyond even my high expectations !. He helped me with every aspect of car buying from financing (got me an awesome rate with a local credit union ) and with his reassurance that this with be a smooth and seamless experience, which it was ! Jamie was so kind, respectful and did extra things like getting a door ding fixed. He taught me so much about car buying . (My Oldsmobile was 18 years old , and tired ).John Tomlin , in Finance walked me step by step through the contract process , and was a delight to spend that painful part with ..there was no pressure , only a willingness to service in a high standard. Jamie Conley is the infinitesimal representative of how a quality dealership can reach the highest standard of Excellence in customer service. Jamie talked me through my On Star set up , taught me about Sirius radio and how the plans work. He spent hours just answering my questions and immediately meeting my needs. I live 17 miles away , but I will be taking my beautiful Buick to see Mike in service. I felt like it was my Birthday as I drove this mint Buick of the lot and being so grateful that I was fortunate enough to have patient and kind Jamie to walk me through this big purchase and make me want to bring my daughter in for a used vehicle. THE VERY BEST PEOPLE !

Jersey81

24 de ago. de 2016

Outstanding customer service. I went in knowing exactly what I wanted and Chad made it happen. I was very pleased with the service and information that Chad provided for me in seeking my new car. John went over all the paperwork with me and made sure I understood exactly what I was signing. He went the extra mile and gave me information on extra different options that I could add on to the vehicle and made sure the price was affordable to fit my budget and needs.

Ftclavon

17 de ago. de 2016

They were very professional and fast. I wasnt in there all day. They gave me a price that i couldnt say no to. I will tell people how good they were to be and send them there. I never had a vhevy before but i love mines.

Dianne S.

15 de ago. de 2016

Everyone was very friendly at the dealership. Daniel Koluder was very helpful and friendly. We just stopped in at the dealer to see what was available because my lease was coming to an end 1/8/17, we left with a new lease.

Islandrunner

9 de ago. de 2016

Smooth visit and I was kept informed as progress was made on the recall issues. Clean bathrooms and a car wash! Everyone is always friendly.

Back with Chevy

7 de ago. de 2016

The team was efficient, helpful and happy doing their jobs. The first service I've had at Genthe makes me look forward to more of the same.

Douglas Karn

5 de ago. de 2016

As soon as I got to dealership, scott from service really helped me understand the process and what to expect! I was given a vehicle and my car was done in about two days!

Joey Ratcliffe

4 de ago. de 2016

Been to others and the service is above them all. I would but this dealer ship against any other in the country. I will only take my cars here.

myangel

12 de jul. de 2016

AC went out. I called and spoke with Scott Nichols. I brought the car in and he was very nice and informative. And he kept me up to date with the repair.

Happy

9 de jul. de 2016

John Gonzalez is a wonderful sales person. He's always helpful and friendly. We will return to lease our next vehicle from Dick Genthe and John Gonzalez.

redwinggj

4 de jul. de 2016

After an initial interaction that wasn't great, due to a miscommunication because of the website scheduling for service, I was treated with respect and kindness throughout my interaction. Mike did an excellent job of keeping me up to date on the status of my repair.

Emiller109

24 de jun. de 2016

John was so friendly and helpful. He went above and beyond to make sure I received everything I wanted and for a price that I needed! Jim in financing was friendly and took the time to understand what I needed in terms of additional protection. Overall, amazing experience!

BooBoo1954

21 de jun. de 2016

Very pleased. Quick service. Calmed my fears after last visit to quick oil change. Would always see Scott Nichols first before any further service. Complete confidence in his abilities.

Sue

20 de jun. de 2016

My husband and I had a great experience at Dick Genthy due to James Rahim, our Salesman and everyone else we came in contact with.

Kin57

19 de jun. de 2016

I was pleased with my power train warranty. I was happy to get a rental . I was grateful for how fast the service was completed .

Ecotec0109

13 de jun. de 2016

Recently purchased a new Malibu, and love the car. I got a text message from Scott, telling me that he noticed my car belonged to a small group involved in a recall for the start/stop communicating with the battery sensor. Sounds complicated, but my car was ready for me within a half hour. I was able to sit in the lounge and enjoy the AC. Any time I have ever been in for service, of which my previous vehicle required a lot of, I am always aware of what is going on, and Scott, and Mike always make sure there is a rental for me. It is good to know these guys, they make sure you are happy.

Southgate, local

9 de jun. de 2016

The lube center was great. Also Tim Eubanks is an amazing, kind and wonderful sales person. I will be back when I am ready for my next vehicle.

Igottaken

6 de jun. de 2016

I purchased a used car last year at Genthe and decided to get a new one. this year Barry went out of his way I think to make a deal that I was happy with. Thank you Barry Goudy and Justin Kegley for making me happy and the great deal.

TERRY Justice

6 de jun. de 2016

I really appreciate how Scott Nichols handle my situation and was very understanding. Would Definitely visit this dealership again. Wish I would have gone to this dealership 1st,

spring77

6 de jun. de 2016

I am always pleased when servicing the four vehicles I have bought from Genthe, in last 24 monthsand I will continue to have my vehicles serviced hereBob Forreider

Peg

27 de may. de 2016

We've been purchasing & leasing vehicles from Dick Genthe for over 40 years and have been very satisfied with their customer service each time. We now have 3 generations of family coming to Dick Genthe Chevrolet. We know that we will be happy with our purchase and service.

Ian

24 de may. de 2016

Great dealership that will do whatever it takes to get you into a new vehicle at the best price. Compared the lease prices on the exact same vehicle at 5 different Chevrolet dealers in the area and their price was much lower. The next closest dealer to their price was $20 higher a month while the steepest margin was nearly a $70 difference per month. Drew was a great salesman that was willing to do whatever it took to close the deal.

Elaine Kennedy

24 de may. de 2016

I have worked with Scott for any repairs on all 3 of our family vehicles. He is so responsive, always available, very polite and professional, explains all repairs, very knowledgable, and just a great point of contact. I wouldn't want to work with anyone else.

James

24 de may. de 2016

Didnt do job paid for a job not done right. Parts came back missing. Poor workmanship. James

Lynn R. Phimsoutham

19 de may. de 2016

From the time you step in the door, you are treated with a high degree of respect and hospitality. You go in with an idea of what you want or need in a car and the staff insures that you see and get the car you really need. There is no strong arming and you feel as though the staff have your best interest at heart. The maintenance shop personnel are equally gracious. It is a car buying experience everyone should experience at least once in their life. Dick Genthe is truly the place to go for the car you need.

Disappointed customer

18 de may. de 2016

Went in to look at cars didn't even fund a year I loked, they ran my credit without my authorization and their customer service is horrible.

francene

14 de may. de 2016

Quick service workers were good and did the job efficiently. No wait time. Good courteous service.Price was reasonable. They checked tires and fluid levels.

Marilyn Keska

6 de may. de 2016

My sales person, James Rahim, was exceptional. James went above and beyond for the sale. I would recommend him to all of my friends. The sales manager, Bobby Kapp, was also extremely helpful. He made my experience an easy transition. I would recommend Dick Genthe to everyone I know. They did a great job.

Susannahgriggs

3 de may. de 2016

Dick Genthe in Southgate has to be the single worst dealership experience my family has ever had.I had originally taken my car in to have my ac compressor looked at after it began making a loud noise. Originally, we were under a mechanical warranty so the repair and part were covered. When they returned my car to me I found that it was still making a loud noise but was told that the warranty company had insisted on an after market part and that they could sometimes make noise. They assured me is was safe to drive and shouldn't be a problem. I, not being a mechanic, took their word for it.(Of course, the belt attached to the compressor is also attached to the rest of the moving parts in my engine so if it failed, everything would seize up.)A few months later the noise grows louder and I take the car in to have it checked out and also have my brakes looked at. They tell me that the warranty has lapsed and we will have to pay for replacing the compressor. We ask "if the part was faulty in the first place, why should we pay to replace it? Your mechanic installed it." They tell us that the warranty company is responsible and refuses to fix the issue. We are told we have a 6 month, 6000 mile warranty and it has lapsed. One of the other guys that works there looks at the paperwork and points out that even if that were true, we were still under 6000 miles AND 6 months. We are shuffled around and told they would have to contact the warranty company. I get a phone call saying that they are still refusing to replace the part.So skipping ahead of being shuffled around between four or five people, the garage manager comes out and highlights the warranty company phone number and writes down the warranty info for us. He is the ONLY helpful person we dealt with. He urges us to call Ryan about the part. When we do we are informed that DICK GENTHE OWNS THE WARRANTY AND LIED TO US ABOUT IT. It's not a 6 month warranty. It's a 12 month, Dick Genthe's mechanic wrote it up for 12 months. DICK GENTHE LIED TO TRY TO GET OUT OF BEING HELD RESPONSIBLE FOR A PART THAT COULD FAIL AND CAUSE AN ACCIDENT. Steve denies this, tells us we can't see the hard copies of our paperwork and does everything in his power to derail us. Eventually he relents "don't worry I won't leave you holding the bag" and begrudgingly says he will get the car repaired. In the meantime we deal with the ever passive aggressive John who tells us "he thinks it's a pulley but he guesses they will just have to shell out the 800 bucks to fix our car."It's not our fault but they treat us like it is.So we are down a car for a full week, lied to, given the run around and informed by the warranty company Ryan that this entire time it was DICK GENTHE'S fault and they were the ones trying to get out of fixing their mistake. The woman at Ryan even called Steve to inform him of his responsibility, which apparently was not convincing enough for him to immediately do the right thing. We also had the pleasure of listening to a mechanic complain in front of us that he was sick and tired of being told to slap bandaids on cars and push them through to get them out.What a class act.John and Steve I hope you get fired for this. I have an 8 year old daughter who drives in that car with me every day. God forbid I actually let you run me off like you tried to do for a week straight and something happened to her because that part failed.Thank you to the garage full of honest mechanics who did their best to help us. At least some people in the building were helpful and had integrity.And Steve, if you missed my comment about your motivational poster on "service" I was being sarcastic because you clearly don't have any integrity or compassion."

happy ladty

1 de may. de 2016

I came into the dealership to get my oil changed and thought I would check out the new cars . They had the perfect car for me , and they helped me go home with it. I am a very happy lady.

Daniel and Jerry Munoz

1 de may. de 2016

Excellent service by sales person, we leased a car

Hej2008

27 de abr. de 2016

I bought a 2008 Hummer H3 used from Genthe with a 2year warranty. The vehicle developed an oil leak , had a bad wheel bearing and u-joint. It was serviced under warranty and the oil leak was fixed as was the u-joint. While fixing the u-joint the rubber boot that seals the shaft was torn off. When told about it they denied the cause and I replaced the drive shaft at my own expense. They also said the wheel bearing was OK, when I received the vehicle back and was leaving on a trip my friend said let's put it on a hoist and check before leaving. When on the hoist we found the transmission pan bolts only started and not tight. ( I have picture taken with my I-pad). A month later on a trip north the vehicle was taken to Bishop Cadillac in Cheboygan Mi. , where they fixed the wheel bearing replaced another u-joint and the transmission. Their opinion was these issues should have already been dealt wAaith.These repairs were approved and done under warranty. Cost was $4300.00 Harold E. Johns

Patricia L

26 de abr. de 2016

Great overall experience - exceptional service. I visited this dealer last year but did not purchase a vehicle at that time, was not happy with the sales person - he was new and did not seem to be very secure in his knowledge of his offerings.When I went in a week ago I was lucky to be greeted by Mario, he made me feel comfortable and put forward the extra effort to understand what my needs were. We went through a few bumps in securing the vehicle but he proved to be the salesman that he is - he pushed for the help that I needed and I would recommend that anyone who was interested in a new Chevrolet visit this dealership and seek out Mario - you would not be disappointed.

Roberto Jasso

17 de abr. de 2016

Mario from Dick Genthe Chevrolet was the best car salesman I've ever dealt with, and the whole Dick Genthe team was very helpful especially when I hit a few snags with the financing. My family and I will be using Mario. from Dick Genthe Chevrolet anytime we're looking for a new vehicle I want to thank Mario and the Dick Genthe team for a very pleasant car buying experience

Ernie Spies

12 de abr. de 2016

This was the first time I had my truck repaired and since the dealership I bought it from has changed hand and management I didn't know where to take it. I called a friend and he highly recommended Dick Genthe and the technition Mike Cook. I was greeted by Scott and immediately felt right at home. Being a motorcycle technician I know how important it is to treat people personable. In short these guys over exceeded my expectations.

2014

9 de abr. de 2016

Exceptional service from everyone. Scott even offered to share his lunch with me.since I was picking up my car on my lunch hour. I can think of nothing that could be improved.

DJ Turner

6 de abr. de 2016

Everyone I have ever dealt with at Dick Genthe has always been professional, friendly and courteous!!!!I will definitely come back for my next vehicle purchase!

Kingsley slone

26 de mar. de 2016

The oil change was 10 minutes. The other checks were 5 minutes. Great service.

Betty Chinavare

23 de mar. de 2016

Scott Nichols was my service guy. He was very polite very helpful needed my car by a certain time and it was ready on time to get my granddaughter from school! I feel that I can depend on him any time.

Chevy guy

22 de mar. de 2016

Nice people gave me a loaner car called me with updates

Kenneth Schuesler

15 de mar. de 2016

Service to the consumer, by tending to their needs and their cars "makes" and auto company. Without great dealerships, like Genthe, GM couldn't exist. Keep up the good work!

patrick

15 de mar. de 2016

sales and service is always excellent at Dick Genthe.

Randy Demmy

15 de mar. de 2016

Was not happy at all with the sales. They failed to diclose the fact that the tires that were on my camaro were summer only and after the fact they did not resolve the issue. I had to find out myself that the tires crack in cold weather i gave them an opportunity to make it right and they failed to do so. I understand GM chose those tires for performance but i should have been notified. It would have probably changed my decision to buy the car knowing i would have to spend another 1000.00 on tires for winter..i feel once i spent my money they could care less about me as a customer.

Toni

24 de feb. de 2016

Mario rocks The experience was painless he was professional and it was a great experience I love my new truck . And John from service was very friendly and told us if we had any questions we can call him and the financial guy he put me right at ease

sblo30

18 de feb. de 2016

After some initial problems with the service department my complaints were heard and I was put in contact with Scott. He was attentive and understanding. All my complaints were heard, documented and an accurate diagnosis and fix was achieved. I can forget the initial problems as I am being treated with respect and all my issues were addressed. I am being treated fair and my vehicle is being fixed properly. I am extremely happy about that. Scott was great.

lwrmh

17 de feb. de 2016

I gave a rating of 5 stars due to the fact that everyone at Dick Genthe is always courteous and they know what they are doing, they keep me informed of the situation and they get the job done in a professional and quick manner. I recommend this dealer to everyone.

Judy Stachow

14 de feb. de 2016

Came in for a oil change and the guys working were very polite and quick. They even checked my battery for me.

Patrick Montie

13 de feb. de 2016

No problems so far although the engine light has gone on again yesterday which is why we brought the car in to begin with. We might have to return the car to the dealership again.

suzanne

6 de feb. de 2016

customer service rep Joseph was excellent he took care of all my service and repair needs

Todd

4 de feb. de 2016

I go to Dick Genthe because the sales people are Teamsters.

Jaime Adkins

31 de ene. de 2016

Everything was great. Justin was awesome. I will definitely recommend him to any friends and family looking for new or used vehicles.

Kef6466

30 de ene. de 2016

Chad was very helpful and knowledgeable about the vehicle I wanted. Chad explain my discounts and help me with the Gm website. Excellent sales person.

miss

28 de ene. de 2016

It was Great they found the problem. It took 2 days to get the parts. They gave me a loaner car. that was very nice. They fix my , I had a fuel line leak. it was replaced.

Adam B

26 de ene. de 2016

Always a pleasant experience, Scott took care of my repairs and made sure everything was fixed and in a timely matter!

Toons

24 de ene. de 2016

Dealership in Southgate was great to work with. I called to set up an appointment with Mike Leidner for service on my trailblazer and he told me that I could drop off that day and said depending on the issue that I more than likely would get my vehicle back the next day. Mike called me the next day and said the vehicle was ready for pick up. He was extremely helpful with the issue I was having and assured me that it would be resolved. I highly recommend this dealership in Southgate rather than where I purchased in Woodhaven.

CMP

20 de dic. de 2015

Everyone was so nice and helpful, my car was all done before the time they promised me.

C. Rodriguez

27 de nov. de 2015

My experience with Dick Genthe was horrible and I would not recommend them to ANYONE, I dropped my car off with ALL the pieces attached picked it up with a piece missing, they will not replace it, and no one EVER wants to return my calls and the one person that did return it was very rude..

Carefulshopper

25 de nov. de 2015

Took my truck in on a Friday for service for which I had an appointment for. Had a few minor issues but the priority was to check a problem with the transmission. Said they could not get to the transmission late Friday due to the transmission techs being backed up with two ahead of me. The following Monday they stated they may get a chance to look at it, but never did. Tuesday was told still two in front of me and now only had one tech as the other was on vacation for the week. By Tuesday night still had not looked at the trans. Wednesday morning they still had never looked at it and told them I would pick it up and take it somewhere else, as tomorrow was the Thanksgiving holiday and needed it for the weekend. What a complete waste of time, and I kept having to call them to check status as they did not keep me in the loop as much as they should have. My wife told me not to take it here, but it was close and I thought I would give them a try. Bad mistake and will never go back, lots of other dealerships and independent places.

SRB

23 de nov. de 2015

Service completed promptly and correctly, as promised.

Gibsonbobtina

25 de ago. de 2015

I was really torn about whether or not to buy and stressed about it for a couple hours but Duane was very patient and incredibly helpful, and made an otherwise stress filled situation pretty painless. Jimmy in financing was a joy as well.

Noway123

29 de jul. de 2015

Customer service is defined by how you treat your customers. To take 3 months to figure out and issue is unacceptable, now I was never treated with any kind of disrespect but I had to continuously attempt to contact the service representatives to get a status on when my vehicle would be ready. The customer should not need to call in.

cupcake

15 de jul. de 2015

I bought my 2015 Camaro from Katie and the whole experience was painless. All those involved in the process where great and they refused to let me leave until I was satisfied. I would highly recommend this dealership and the staff.

laywerupnow

29 de jun. de 2015

purchased new Camaro, paid extra for oil changes at a discount, went to use the card they gave me and was told to produce original payment receipt the card they give you was no good. Threatened to place criminal charges on me, if I didn't pay , so what did I pay $79.00 for not trust worthy dealership. Did return with original deal jacket to prove I had paid. Why go through that !

#Chevy Lover

10 de jun. de 2015

Hello. As to the Service Dept and Sales Reps I''ve been really pleased with the service that I have received on that part. However back in October of 2014 I was Inolved in an auto accident and brought my car there to be reparied and was very unhappy with the workmanship that was done on it. It was nothing major that was wrong but things that was not fixed right or missing parts that I had to go back a few times for them to correct it. So yes I was a little Inconvenienced on that aspect. But otherwise I'm toally pleased with the Dealership and it's staff and will definitely go back for my next vehicle purchase. Mrs. Juanita Kumer.

Clifford W

29 de may. de 2015

Dick Genthe Chevrolet and especially our Service Adviser Scott Nichols, have always taken very good care of our needs. This visit, due to the age of the vehicle, we actually decide to trade in our vehicle for a pre-paid lease on a new Equinox. Working with the sales person Justin Kegley was an enjoyable experience.

JessyGris

6 de may. de 2015

Scott Nichols always provided an excellent service to me and my husband. He gets us and out as soon as the jobs are completed. This works very well with my schedule because I have to go work afterwards. Please keep up the great Job.

BJEA

23 de mar. de 2015

I love dealing with Michael Lidener, he is very professional and a huge asset to Dick Genthe Chevrolet. I buy cars at Dick Genthe because of their service department.

Nick1988

10 de mar. de 2015

Bought a used Malibu from Doug Raines. He was very helpful and was sure to point out everything about the vehicle we should know. Being one of our first larger purchases, we were a little nervous about having to finance it. We got a great price on the car and also purchased the additional warranty. After a week or so of driving, we started having an issue with the radio and key fob. Doug made sure that I was supplied a rental vehicle and the repair was made pretty quickly. The Service representative Scott was also extremely helpful. He kept me updated on the repairs. They also found an oil leak while the car was in for service and repaired it that day. All was done at no cost to me. Awesome customer service and would highly recommend going to Doug if you are in the market for a used car. I know we will be needing another one around summer, and I know where I am going.

Jessy Griswold

30 de ene. de 2015

Scott Nichols - as always - provided us great services. From the time my new OnStar module came in - he called us promptly and answered all my husband's questions, etc. So my husband set up the appt for the next day at 7:00 am - we decided to wait until the work was completed. Scott, as I am sure, as he always does with other customers as well, stayed on top of this. Still I was quite surprised - but we were done before 9 am so I was able to go to work earlier than I expected to. Thank you, Scott!!!

jpr34769

12 de dic. de 2014

I brought my Silverado to the dealership a couple days ago I had couple things that needed to be fix Scott the man to see he had my truck fixed in two days. Looking forward to buy my next tuck here

Grannie

19 de nov. de 2014

I enjoyed the personal service by your best tech Brian Witkowski. Great attitude and great job!

sarah west

18 de nov. de 2014

I just leased my first car! My dealer Jeff Mcleod went above and beyond to make sure I was completely satisfied. He helped me every step of the way. Best dealership around!!!! Jim Matyas the business manager was also very kind and helpful. The staff was wonderful and made me feel like home. You wont get that type of service anywhere else.

courtney.douds

14 de nov. de 2014

Ive always had excellent service going through Scott N. He has done so much for me and being friendly and professional at the same time! I highly recommend him, you will be very pleased! I will continue going to.him for service to my vehicle!

Anthony Carroll

8 de nov. de 2014

Dick Genthe is the best dealership around and John Gonzalez is the best salesperson around got me in a new malibu love this place

wendy.herkimerkashcynyc

2 de nov. de 2014

Mike Leidner always make sure I am taken care of. I will defiantly continue to purchase and go to this dealer for service. I have a family member who works for another chevy dealer and still would continue to go to Dick Genthe Chevorlet

tarrahd

2 de nov. de 2014

I have had my car in a couple times since 2012. First time I dealt with Scott Nichols and could not believe how great he was with making sure everything was done without any inconvenience to me, that I will never deal with anyone else. Every time I've had my car in since I call and ask for Scott personally. He is such a great guy! So informative, helpful, and willing to go over and beyond his job title to help in any way he can. I have never been disappointed. I would recommend Scott if you ever need to take you're car in for service....

suern1954

29 de oct. de 2014

I was totally satisfied with my recent experience with Dick Genthe Chevrolet Service Department! My 2010 Equinox was in the Department for 2 weeks for major repairs. Neil Stress was very helpful in keeping us up to date with what was happening while my car was in service. It was difficult being without my car for that length of time...but I knew it was in good hands. I am so happy with how my car is running after the needed service was completed! I would like to thank the whole team for their expertise, friendliness and the sincere care they take with each customer.

Todd Lajiness

21 de oct. de 2014

Scott in the Service Department was very friendly, helpful and let me know when the work was completed. Top notch and to be commended. Fr. Todd

Jose J. Galindo

17 de oct. de 2014

I want to thank the service advisor Scott Nichols, he was always friendly, professional and helpful, he is a active and hard worker, always looking the best way to help, Great person. He maintained me always informed, I really recommend him with my family and friend. Thank you very much.

lisalookerc21

15 de oct. de 2014

I had to take my new car in for a few recalls and Scott in the service department made sure I had a loaner vehicle to use for few days. He kept me in the loop of the status of my vehicle. Very satisfied. Lisa Looker

Tim & Ellen

12 de oct. de 2014

Service Dept. is very good. They are always helpful and service is very good. Would recommend to our friends and family, Thank You.

Angelita Jackson

11 de oct. de 2014

Scott Nichols help us set up our times for truck repairs

sherry

11 de oct. de 2014

I'm always treated very well.... Scott Nichols always takes good care of me

eddiep1234

9 de oct. de 2014

Scott in service is top notch always makes the process smooth and easy and will keep me informed ever step along the way and really takes care of you

Chauncey

8 de oct. de 2014

First time here and Scott was very helpful. Was nervous about the recall but I got my car back in 24hrs, and it was also washed.

roger tinkens

7 de oct. de 2014

i was worried about recalls and stopped into DICK GENTHE chevrolet , scott was very busy with customers , but took the time to talk with me and check my vin # for recalls , there were no recalls on my vehicle , scott was very helpful and i thanked him , when i need service i will go to see scott and dick genthe chevy

Anthony

7 de oct. de 2014

Scott in service was very friendly took care of the problem i had on my malibu i would recommend anybody to go see Scott in service if you have a problem with your car

ncchurch2787

6 de oct. de 2014

This is probably some of the best service I have gotten anywhere! Scott was outstanding. He was very personable and went above and beyond for. I felt I was working with a friend as he got everything set for me. When my car was ready he called me by name and simplified everything for me. Scott deserves a raise and I hope this helps.

Qaed

26 de sep. de 2014

They have had my car over a month and have raised the cost estimate from 6k to 10k on a used car! Customer service rep Mike in the body shop shows no remorse for the length of time they are taking for repairs and refuses to make accommodations for car rental or speed up the process. I will never recommend this company for anything!

mrstalongtin

29 de jul. de 2014

My wife and I are new buyers when it comes to purchasing vehicles. This purchase is the 4th new car we have purchased from Dick Genthe Chevy. Our Salesman Duane and the Sales Manager Bob Capp have gone above and beyond with this most recent purchase. We almost did not purchase from the dealership and almost went to the competition and Purchased a GMC instead. Duane and Bob would not have us go anywhere but Genthe. They did everything in there power to get us in the vehicle we wanted and matched the other dealership in price. I am not sure what all kinds of things that had to be done to make this happen but they definitely are an awesome team to work with. I am sure our next purchase will be made at this dealership as well.

u6bd

18 de jul. de 2014

I took my 2 month old Volt (3200 miles) in for an alignment yesterday July 17,2014 to Dick Genthe Chevrolet. Vehicle alignment falls well under the new vehicle limited warranty for the first 7500 miles. This dealership repeatedly denied that an alignment is covered under any type of warranty. The service manager (Steve Szabados) was called into the situation and even he denied that this was not under warranty and demanded payment for the alignment. Interestingly enough is that I had the new vehicle limited warranty with me and read to it out loud to the service manager and service advisor. They both (Neil and Steve) wanted to know where i got this information from and how I got it. (This warranty info is available to anyone and it is no secret) It was only then after 2.5 hours that they decided that I did not have to pay for the WARRANTY issue. They also left the Volt running the entire 2 hours which drained the battery. Upon leaving the dealership I had to sign paper work and then was asked again to pay for the alignment. (terrible communication within this dealership). I then had to wait for an additional 20 minutes as a third different service employee said I HAD to pay for the alignment and he stated "I don't believe you" when I stated this was under warranty and the manager knew about this. This dealerships service department is extremely incompetent, rude, not trustworthy, and is a poor reflection of quality costumer service and the Chevrolet brand.

Disgusted Dennis

12 de jul. de 2014

I have a real problem with the finance department. I took possession of my automobile on June 22, 2014, but I was charged a month's additional lease for May 22, 2014. Customer service was non-existent as I was told by the finance department that there was nothing they could do and to get in touch with the finance company. The finance company told me there was nothing they could do as a clerical error (typing in the for for May instead of the 6 for June), paperwork showed that I had received the car on May 22. No one was willing to help clear this up and I have to pay an additional month's lease payment. I AM NOT HAPPY AND I WILL NEVER LEASE FROM THIS COMPANY AGAIN

New Malibu

7 de jul. de 2014

Was greeted with friendly smiles, and help. But somehow was missed explaining all that was included on the car Invoice. Had Sirius with my Cruze trade in, but did not realize it was not on the Malibu. Had to call Sirius to explain my options with my current subscription, and they are sending me a radio. Would have rather had it in the car then an add on. Also it seemed you did not pass on my Window Sticker, that I like to have to see what was included in the vehicle for next time. Called on these items, but did not get a call back.

Kathy from Southgate

27 de jun. de 2014

Excellent and courteous staff. Professional and efficient. Offered courteous van for drop off and pick up. Always feel confident the service department is taking care of my car.

Natalie

11 de jun. de 2014

Brought in my 2008 HHR for ignition recall. I was kept informed by phone while the part was on order for the past couple of months and then notified by phone when the part came in. Great communication!!!

Donald

10 de jun. de 2014

I understand you are very busy with recalls etc. so it took some time to get my car in for repair. Scott was very helpful as usual. I have always been satisfied with my dealings with Genthe and wouldnt trust anyone else with my car. I always put out a good word to my Wyandotte Public School co-workers. Thanks for the shuttle service as it is very helpful.

Andrew

9 de jun. de 2014

As usual, Scott more than took care of me. Its guys like him that'll keep me coming back. The few times before hand, I wasn't the happiest, mainly when I came for oil changes. This time was better, I even walked the lot to shop for a truck.

Richard

7 de jun. de 2014

The service I received was very good. They drove me back home since I didn"t have a ride back. They are treating my wife and I like we are very important customers.

Derek

6 de jun. de 2014

Service was great. Service writers kept me informed on when my recall parts were in, when I could come in and when my car was ready to be picked up. Great experience.

Genevieve

1 de jun. de 2014

Brought in my car due to a recall notice. The job was finished even sooner than estimated! Waited in a comfortable and clean lounge area.

Alexandra

29 de may. de 2014

Scott was extremely helpful and super nice through out the entire process. I would definitely recommend Scott and the southgate dealership to anyone who has a Chevy.

Judith

26 de may. de 2014

When I explained to the service rep. that my driver's door would not open, he explained that the service department was really backed up, but because of my problem he would see if they could get my car repaired the same day. It was 7:30 that night but it was done. Jason had my car washed and I was on the road again. It would have been a much better experience if the repair wasn't so expensive but the service was excellent.

Shawn

21 de may. de 2014

Scott and the rest of the staff made me feel very comfortable with my entire experience there. While I was there I was met with superb customer service, they kept me up to date with the process, and they made the entire experience seamless. My satisfaction level was thru the roof.

Natlink

20 de may. de 2014

Overall I would recommend this dealership. I reserve 5 stars for seamless transactions. What I like is the fact that they made things right, after a few hiccups, and that means alot! The sales staff, finance manager and owner were all very nice. The facility is clean and they work hard to make customers feel welcomed.

Andrea

17 de may. de 2014

Anytime I have a issue I only go to Dick Genthe. Scott and Mike are the best service department employees I've ever felt with. I recommend all my family and friends and wouldn't go anywhere else.

Daniele

16 de may. de 2014

I like that I was sent text messages, periodically telling me what was going on with my car. Nice touch :)

Matthew

15 de may. de 2014

Issues were fixed and I was put in a rental. Scott, my service adviser kept me informed throughout the 43 day duration that my car was out of service.

Richard

15 de may. de 2014

Matt Kennedy was an excellent salesperson. He was very helpful and answered all of our questions. He showed us the many options on our car and helped us with our new radio/navigations system. The financial person was very helpful also. Everyone that we came in contact with was courteous and made us feel confident of our choice of a dealership.

Maranda

10 de may. de 2014

Justin is the best! I had my 8 month old with me and he helped keep her occupied and even held her so I could make the necessary phone calls. My daughter started to loose her patience towards the end and he felt bad we were waiting for the car to be ready. So he went back there and got it ready himself! Justin is seriously the best and I will be back when my lease is up!!

Nichole

9 de may. de 2014

Scott was very friendly and competent at his job. Everyone else there was also very friendly. It made the experience of not having my car for so long a lot easier.

William

2 de may. de 2014

service center should have contacted me about holding my car over the weekend. i had to call the service center. the dealership was very nice to give me a loaner vehicle until mine was finished.

Albert

1 de may. de 2014

Scott in the service department is awesome. He always takes the time to listen to what you say and makes sure the job gets done. Awesome Job Scott. Thanks for your help.

Connie

29 de abr. de 2014

Scott Nichols is by far the best service person I have ever encountered. He kept me informed and updated every step of the way, gave me a rental car as soon as he knew my car would be in the shop a couple of days. He also had the intelligence to put me in a rental car that I am interested in upgrading in the near future. Thanks to Scott I fully intend to buy the Equinox. He was so busy both days I was there but did not let that affect his attitude in any way to any of us who were waiting.

Paul

27 de abr. de 2014

John Gonzalez couldn't haven been more helpful. Everyone at Genthe we had to deal with were just super to work with. Thanks so much!!

David

27 de abr. de 2014

Curtis was great he went the extra mile to help with everything. Even putting my new garage door opener in my new car. Love the new car.

Chris Williams

26 de abr. de 2014

I truly enjoyed my visit and hope to do business soon

Guy

25 de abr. de 2014

I dropped off my car for some body work. When I picked up my car, the body work looked great and they even cleaned the inside of my car. Everyone was friendly and informative. I was able to use a fleet vehicle while my car was being worked on.

Jerome

22 de abr. de 2014

Scott is always very helpful and courteous. He keeps me updated on what, if anything, our vehicles need and on time required to finish the work. He always offers a shuttle rid to and from the dealership.

Jenny

21 de abr. de 2014

Everyone that helped us was extremely friendly. The only snag was I was supposed to get a loaner car while waiting for the recall part to come in and that dI'd not happen. Otherwise we had an excellent experience.

Heather

21 de abr. de 2014

Scott form service was amazing> He kept me up to day and well informed on the status of my car. With that he also made me more informed then the news as they did not always have the proper information. I am also very grateful that as my car was there I was able to have a rental for an extended time till the recall on my 2007 clbalt was fixed. Thanks

Dennis

18 de abr. de 2014

I felt the time my car was in shop was to long 4 days. But with what is going on with what is going on in GM I can understand

John O

16 de abr. de 2014

Mike Leidner has been my service rep for a few years. Always a pleasure to have him as my go to guy. Always kept me up to date on any repairs and/or service required.

Brianne

15 de abr. de 2014

I had a very great experience with Dick Genthe. Wendy was wonderful and especially helpful in finding the car and financial price that fit my needs. I would definitely recommend her and look forward to her helping me again when I go to renew my lease. Everyone else was also very welcoming and I was very satisfied with my visit. Thank you again Wendy!

Clarence

13 de abr. de 2014

Scott was very attentive to my concerns in a timely manner. I appreciate the shuttle service, leaving me free of the anxiety of arranging rides. However I do remain perplexed and intend to seek out the appropriate person(s) to address the issue that Genthe Chevrolet states that after only 17,000 miles in only 15 months of purchase I need 2 new tires on the front of my Sonic.

Patricia

10 de abr. de 2014

Scott Nichols did a great job. I am very pleased and will bring my car only to Dick Genthe for service from now on.

Annette

9 de abr. de 2014

Service was fast and friendly. Any question I had was answered and the wait was shorter then I was originally told.

Renea S

8 de abr. de 2014

Scott Nichols was very helpful. He was courteous and friendly. He made certain that my service was taken care of and he kept us informed about the progress of the service. He is someone I would have complete confidence in to take care of any service need I have.

speedfreakracing

7 de abr. de 2014

Dealership experience was decent in comparison to other dealerships I've worked with in the past. As with any vehicle purchase from any dealer make sure you're getting the deal that you want for a price you are wanting to pay. If I can give any advice it would be to stay away from financing anything over 100%. The interest rates sky rocket past this range especially for people with bad credit.

Brenda

6 de abr. de 2014

The service tech was curtious and very friendly. They took cars of my car and got it done when promised

Robeyn

3 de abr. de 2014

I had an ongoing issue with my car. My service rep, Neil, took care of the problem and also handled a recall issue that I was unaware of. What should have only taken 20-30 min. was turning into hours. Neil made sure I had a vehicle to run my errands while my car was being worked on.

Lila

2 de abr. de 2014

My experience was fantastic, everyone was helpful, gracious, polite and professional. The dealership was clean and comfortable. All my questions were answered promptly and I left a very happy customer.

Richard

27 de mar. de 2014

Mike Leidner did an outstanding job of keeping me informed of the status of the repair being done to my vehicle. As a matter of fact every time I've been there for service he has taken very good care of me and the problem that I was having. keep up the good work.

glyons10

26 de mar. de 2014

Dave Teska, was great, most helpful, with all my questions. I'm very happy with my purchase and price. I just felt like I could trust Dave, that's important especially with used cars.

Anthony

26 de mar. de 2014

Great help and great service and Scott in service was very helpful and took care of my car better the Taylor Chevrolet

Gary

26 de mar. de 2014

My service advisor, Scott Nichols, was courteous and professional throughout the service process. He secured a quality loaner vehicle for me as my truck required service for multiple items (recall, binding doors, ABS warning message, etc.) that would take a few days. He kept me advised of the status throughout and was quick and efficient in handling the turn-in of the loaner and return of my truck when the service was complete.

JJasinski06

23 de mar. de 2014

I had to visit the dealership 5 times including 1 more time that my husband had to bring money due that was not mentioned before I signed for my lease. I was not informed that I had to pay my first month payment on the date I signed, I was called by Ben 5 days after I signed to notify me that I owed $361.00. I was very upset about this and my husband called the Sales Mgr. which failed to call him back. Ben had called us 3 times by this point, but we didn't want to deal with him anymore. No service recovery was made by the sales mgr. I am very dissatisfied with my experience all the way around. I feel my purchase was very rushed and disorganized. Ben's excuse for not telling me that I owed money due was because he sold 3 cars that day. There is no excuse for the customer service I've received. After we paid this money due, I received an $11 check in the mail. We were misinformed on the amount, I don't feel that I should have paid this amount because it was not discussed with me. I do not recommend this dealer, especially after going to Bill Crispin Chevrolet. After watching my husband experience, we will now be doing business with them.

Albert

23 de mar. de 2014

Our service person, Scott Nichols, was totally awesome. Kept me up to date on what was happening and made sure I had no questions. He is certainly a pleasure to deal with.

Willie

21 de mar. de 2014

Mike in your service department restored my faith in Chevrolet. He guided me through the repairs and even when he had doubts that some of the issues were resolved, he still give me hope. I didn't buy my new Silverado LTZ from your dealership (sorry), but Mike as always have treated me as VIP and I have found him to be not just a business, but a good friend. I will not ever take my truck anywhere else. I am in Real Estate and people is my business. Mike knows how to treat people even when its not good news. He is a very good asset to Genthe, as far I as I see it, because of him GENTHE will always be a number 1 dealership. Thanks

Deborah

17 de mar. de 2014

My husband took my car in for a recall and an oil change on Monday. He talked with our sales rep, Jeff McLeod, about a trade-in and new car lease. The next day I came in and at the end of the day I had a new Chevy Malibu. Jeff is an outstanding sales person.

Laureen

16 de mar. de 2014

There is a dealership two miles from my home, which I could visit, but I drive six miles to Genthe, because I value there expertise, etc.

Alexandrina

13 de mar. de 2014

My service Technician Scott is amazing. His customer service skills are great and he was prompt in providing me with a vehicle for the duration of my service.

Julienne

12 de mar. de 2014

As a first time car buyer I really didn't know what to expect. I went in knowing the exact make, model and color of the car I wanted so there really wasn't any "selling" involved. I did think it it was odd that after being told it could be months before the car I wanted would be available, I received a phone call within an hour that one had been located. Overall, I am extremely pleased with the vehicle (though more information on the features would have been nice.)

Brian

9 de mar. de 2014

They were able to meet the time deadline that we gave in a friendly and accommodating manner for providing both body work, new tire installation, and manufacturer recall that needed to be done on our 2011 Chevy Cruze.

Albert

9 de mar. de 2014

Genthe dealership did what they could to solve the problem (exhaust issues). In doing so accommodated my problem of not having a car with a rental. Though the problem wasn't found, we are keeping tabs for future work if needed.

Kenneth

8 de mar. de 2014

Mike was very friendly and helpful, and kept me informed of the progress. The shuttle driver was very nice and as prompt as he could be with a busy schedule. The coupon made the price a little better. I felt they were honest in what needed to be done to the car and what didn't need to be done.

Jeannette

8 de mar. de 2014

Communication between Mike and myself was wonderful. When I came to pick up my truck, the first gentleman was busy with a customer, the next 2 'young' men both glanced at me. Neither one said may I help you or we will be with you in a moment. People just need to be acknowledge so they know they have been seen. I'm still trying to get this through my staffs head. Besides that your staff was excellent through this service visit.

Helen

7 de mar. de 2014

since ive bought my vehicle from this dealership, every employee that ive had to deal with, has been friendly & has gone above & beyond to help me when i need it.would never go to different dealership. very pleased that i chose dick genthe to purchase my very first new car

Debra

7 de mar. de 2014

The part that was needed was not available until the next day. I was given a VIP car to drive. This was nice because I didn't have to worry about finding a ride to work the next day. My car was ready the next day and returned to me washed.

Danielle

7 de mar. de 2014

Scott, was very helpful and had updates on my tire. He is my to go to person in the service department. Thanks Scott

Judith

4 de mar. de 2014

Jeff Mcleod and Jim Matyas helped me get my deal done very quickly and profesionally I am very happy with my Traverse.

George

3 de mar. de 2014

Scott Nichols does an excellent job. He kept me informed on the progress of my repairs and tried his best to resolve a misunderstanding with shuttle service.

Clifford

1 de mar. de 2014

My car was in for front suspension work, The Mechanic quickly identified the problem. Our Service Advisor, Scott Nichols, arranged for a loaner vehicle which met my specific needs. Once the part was delivered, the vehicle was repaired quickly and returned to me.

Eric

1 de mar. de 2014

Although more $ than I expected it wasn't the dealership fault just a pricey piece of wire. Service was great this time.

Roselyn Lyons

27 de feb. de 2014

I received 3 calls from a sales rep, but I was never given the price of this car, the sales rep promised to call me back with the price , but she never did, I left messages but no one has called me back.

Edward

26 de feb. de 2014

My salesman, Mark Farrah, did an excelleant job locating the vehicle that interested my wife and I. We would recommend Mark and Dick Genthe to others.

Peter

25 de feb. de 2014

My service desk helper, Jason Sieloff, was above and beyond anything I could have expected. It was the third time in the past few months ive had to bring my car in and he facilitated and helped in every way he could providing updates without my calling.

Steven

25 de feb. de 2014

BEST DEALERSHIP EXPERIENCE I HAVE EVER HAD! SCOTT ANDSTEVE WERE VERY HELPFUL. I WILL TELL EVERYONE ABOUT YOUR TERRIFIC DEALERSHIP.

Cynthia

22 de feb. de 2014

Sales was very good. He treated me with respect and worked with me on payment. He kept me updated daily.

Kenneth

21 de feb. de 2014

Although this survey was directed to my husband, Ken, I am the one who needed the service this time on my 2010 Buick LaCrosse. I brought my car to Genthe because my husband has been so happy with the service he has received in the past, and especially working with Scott Nichols. Scott was extremely accommodating and worked to make sure that he did whatever he could to satisfy my service needs. He is an asset to Genthe Chevrolet and they are lucky to have him on their team.

Carl

21 de feb. de 2014

It was a great visit from the start service write up tech Jason was very helpful and explained everything that was going on. He advised me that it could take a day or so and he arranged for me to have a vehicle for my use while my car was there. He kept me updated daily and when my car was finished he had it washed and pulled up to the door. You should be proud to have an employee like Jason working for you. He represents dick Genthy very well. Thank you Jason for every thing.

Pamela

20 de feb. de 2014

Felt like our business was appreciated and got a good deal. Only complaint was that we were not told that the car does not come with a spare tire. We are very concerned about that as we plan to take a road trip soon and do not want to get stranded somewhere. Wonder how you got my husband's email since I am the one who leased the car and everything is in my name.

Xavier

18 de feb. de 2014

My service advisor Michael Leidner was very friendly, jovial and professional. The time I was told that my car would be looked at was actually done in a shorter time.

Byron

15 de feb. de 2014

Everything was great from the moment we came in. Jason Sieloff in service is wonderful...helped us so much & Jeff our salesman was kind & helped us w/every question we had & helped us get perfect car for our family. The man that did our final paperwork was professional, kind & helpful.

Thomas

15 de feb. de 2014

It was fast and the work was done well ......My associate Scott was excellent and getting me in and out.

Teneisha

14 de feb. de 2014

Every experience I've had at the dealership has been excellent. Scott in service is great and always goes beyond for his customers.

Audrey

13 de feb. de 2014

I had great service. It was quick. Then my car was washed quickly. I was very satisfied with the work that was done. There was a clean and quiet lounge in which to wait.

Phil

13 de feb. de 2014

My experiences at Genthe, both with sales and service are always pleasant. You have good people, and they are well trained to service your customers. Your customer is professional and not a fawning experience. I believe it would be unfair for me to single out persons for special mention. Philip

Thomas

12 de feb. de 2014

Service representative did an excellent job communicating to me about my vehicle and when it was ready I received a call and text.

Jeremy

12 de feb. de 2014

I used to go to Taylor Chevrolet but Genthe is my dealer now a big shout out to Scott in service!

Clifford

12 de feb. de 2014

Car was in for transmission problems. Your Dealership was very helpful and corrected the problem. Our Service advisor, Scott Nichols always goes above and beyond to see that our needs are met, especially because I'm physically handicapped and at times require additional assistance. But it's not just me, I've seen Scott take care of all of his clients in this manner, and sets a high standard for other dealerships to follow, putting Dick Genthe at the front, leading the way.

Allyson

11 de feb. de 2014

Excellent service upon my trip to the repair area. Scott was a super star, I would recommend this dealership to any one for service. The service crew, a girl in the area, whose name I didn't catch, identified a major problem with my car I was unaware of, before even seeing it. I went in for an oil change and found out that there was a much bigger problem with my radiator. They were thorough with my car and when I left I felt confident that my car was in much better shape than when I brought it in.However I would never recommend that any one go here to purchase a car. Working with Nick Z. was awful, and almost enough to make me not buy the car, and something I am still bitter about 3 months later. the entire process took almost 5 hours. I made an appointment through the USAA car buying service through which I was already pre-approved for a loan at a quoted and fair price. The person I made an appointment with wasn't there when I arrived, the car I had made an appointment to see wasn't even on the lot when I arrived. Price wasn't discussed until 4.5 hours into the process. Nick spent half the time running around trying to get me a loan, with out being informative about what he was doing. The process could have taken an hour had he bothered to ask the proper questions, or answer the questions I asked.

Jason

11 de feb. de 2014

Scott, the service writer, was absolute great from the moment I brought in my Camaro until my service work was completed. I was in and out in time to make it to work and the work was done perfectly. My vehicle was returned in as good of shape as when I handed it over. They even saved me money by evaluating the condition of my tires and informing me that the rotation I asked about was not necessary.

Philip

11 de feb. de 2014

Can't say enough good things about this dealership! We had a problem vehicle that was 2 years old and we traded it in on something new. The deal was just what we asked for! Amazing work in all dept. Especially the service dept!!!!

Albert

11 de feb. de 2014

I had a problem with the remote start that was put in at your dealership. After talking to Andrew Genthe he made the proper arrangements for us to bring it in. Everyone was very pleasant and fixed it wonderfully. Thank you Dick Genthe Chevrolet

Judith

11 de feb. de 2014

The service tech took care of me as soon as I drove in the garage. He wrote up my problem and even offered a free rental when he told me it would be the next day before my car would be ready.

Katherine

11 de feb. de 2014

Scott Nichols, my service advisor went above and beyond what he needed to do to get my recalls taken care of.

James

10 de feb. de 2014

Scott did a great job keeping me informed and getting me a loaner for the week that my car was at Dick Genthe being repaired. Great customer service.

Terrin

10 de feb. de 2014

My experience could have gone a lot better had it not been an extremely busy day for the mechanics. I came in with a simple punctured tire and it took 3 and a half hours to get me on my way. The man I had spoken to was very friendly and apologetic, and informed me upfront of how long it would be which definitely helped the situation. Luckily it got fixed same day because I was driving out of town the next day and needed my car to be ready for the road. All in all it was great service just bad timing.

embaltrip

24 de ene. de 2014

Tim Eubanks and the financial manager were both very wonderful, treated us well, and gave us great deals on a new car. Definitely would recommend.

kthornley

24 de ene. de 2014

My 2011 Equinox battery went bad and needed to be replaced and although it hadn't been purchased from this dealership it was taken there because of its proximity to my home. When it became apparent that it was not going to be finished until the next day, Scott found a very nice loaner for me. The service was completed the very next day.These guys are great, very friendly and courteous, a huge difference from the dealership I actually got the car from. When I come due for a new car at the end of the year it will definitely be a GENTHE.

George

30 de dic. de 2013

Service advisor (Scott) was polite and professional. He kept me informed of the progress of my repair and made fast arrangements for shuttle service. Shuttle drivers were extremely polite.

Elaine

30 de dic. de 2013

service department was great. Neal was excellent with his help. i will continue bringing my car here for service and tell all my friends about my service

Robin

29 de dic. de 2013

Jason Sieloff was excellent -- going beyond what I asked for in terms of service. Good communication and he was really looking out for my best interest.

Clifford

28 de dic. de 2013

I took the car in for an ongoing A/C problem. The dealer was unable to locate any leaks, or duplicate the problem at this time. Dick Genthe's employees in my opinion go above and beyond in taking care of their customers.

Loann

27 de dic. de 2013

My back window wiper didn't work. They found an electrical problem and had to keep it overnight. Jason was kind enough to bring a loaner car to me later in the day after I had already been given a ride home. He kept me informed of all that was happening to my car. The car was ready earlier the next day than was originally estimated. Great service.

Josh

6 de dic. de 2013

Scott Nichols thanks again for your great service!

Tyler

13 de nov. de 2013

I had my car repaired at the Dick Genthe Body Shop. I wasn't completely satisfied with the repairs etc. and called to speak with the manager. I spoke with Mike in the body shop and he was very rude to me. I feel like once they have your money they are done with you. I would highly recommend that you pick a different place to have your car repaired unless you want to have a car you're not happy with.

nothappy

7 de nov. de 2013

I had my oil changed for the first time at Dick Gen the Chevrolet and two of the employees in the quick lube had horrible mouths! They dropped the f bomb on more than one occasion and I am glad my children were not in the car to hear this! Definitely not coming back here until a change in employment is made.

DanK

6 de nov. de 2013

I have been dealing with Dick Genthie for years from parts to service to body shop.Everyone is courtious and knolegable. Keep up the Good work!

johnnattress

20 de oct. de 2013

I love my 2003dodge ram 1500 barry did a wonder full job will always go to him and now we are now a genthe family

Ozz

3 de oct. de 2013

Dick Genthe Chevrolet always gives me excellent service and I will be returning next year when My lease ends to purchase another car

Eddier21

22 de sep. de 2013

I brought my car in for service due to a recall notice and some problems related to the notice. My service representative "Neal" made sure that my car was well taken care of. He explained everything that that was going on with my vehicle and when a part for my vehicle had to be sent from another source he provided a loaner car at no expense to me until my car was ready." Neal" provide excellent customer service and my car runs much better than it did prior to my visit to your dealership. I would rate my experience at your dealership a 12 out of 12. I wish all service departments were ran the way that Dick Genthe is. They take care of you, so if you have a Chevy car and live downriver please take it to Dick Genthe, you won't be sorry that you did.

mamakim10

11 de sep. de 2013

I bought a 2012 Sonic from Genthe. I have had 3 sets of sway bar links put on the vehicle, I have had calipers replaced on the vehicle, I have had it in several times for windshield washer issues, and as to date it has been in the service department for 10 days with transmission work. The service dept. has been vage about what the issue is. I got a LEMON from Genthe and no one seems to care, the service dept. makes comments like it is what it is. I come from a long line of Ford owners and workers and convinced my husband to cosign on the Sonic. I will never buy or recommend a Chevy vehicle to any friends of family ever. I think that I should be issued some sort of extended warrenty on the car, because I have concerns that instead of driving this car for the next 15 years like I have the Ford cars I have owned, I will be dumping money into it the whole time I own it, and I still owe 4 more years of payments on it. A very very dishearted customer. Im certain that this review will not end up on the site, because I only see good reviews, but it was important to me to be able to express how sad I am for buying a Lemon. Hoping to have my car back soon. Kim Jericho 313-657-2291

WARRENP123

22 de ago. de 2013

Fantastic experience. Dave and Larry in Used Cars are really great!!They make the car buying experience a pleasure. I will return to Genthe the next time I need a car!!

Judi MI

17 de jul. de 2013

I was very pleased with the service I received at Dick Genthe. My passenger-side seat belt buckle was broken. Jason, the service rep., was nice, friendly, courteous and very efficient in assisting me to get the work done. He checked my car, told me that I also needed new windshield wipers, helped with the part order, called me when the part arrived, and scheduled an appointment for the repair the following day. He is a fine rep. for Dick Genthe. I was in and out of there very quickly with a repaired seat belt buckle and a car wash. He made the whole process an excellent experience. I would definitely have work done at Dick Genthe again.

Fe

8 de jul. de 2013

My salesperson couldn't have been any better!! Andrea Foucher worked so hard to try and find me something to work with!! And I didn't feel pushed or stressed!! She is a definite asset to the company and I would definitely suggest Dick Genthe to everyone I know!! Thank you for your service!!

jimsgt

1 de jul. de 2013

I bought a Chevy Cruze in August 2012, then had a minor repair this Spring. The sales and service departments are both excellent. I have had two oil changes since I bought the car, both experiences were fast and excellent.

Val

27 de jun. de 2013

I'm was greeted cheerfully at Dick Genthe Chevrolet. My car concerns were taken seriously and my car was ready at the promised time. I was offered a loner but since I didn't need one I took them up on a free ride home. My car was returned fixed and washed! I was very happy!

wphendricks

22 de jun. de 2013

I brought a used corvette in for inspection.I paid 150.00$ for a 179 point inspection.I had not yet bought the car.My offer was dependent on what the inspection told me.I already knew spme things from my own inspection/test drive.When I got the report the only things that were brought to my attention were thing I already knew.When I took the car to mcguires in clare to have the brakes checked because of pulsation the told me that upon reading the computer codes the car had an issue with the abs system. they also told me that a gas gauge code also came up.In other words the tech did not read codes during the inspection.The service manager told me this was the same inspection that was performed on used cars.So what your telling me is that you would take in a 15 year old car and NOT read codes.This poor excuse for an inspection may end up costing me 4000.00$.Why would anybody buy a car here?

Richard Conard

14 de jun. de 2013

Was best experience I ever had buying a car, will buy again from dick genthe Chevrolet, salesman did evrything he said he would, kept payment where I wanted it and got a great car. Will buy my next car there.

C M Salewske

14 de jun. de 2013

My car was in for body work. When returned it looked like the day when I purchased it. Thank you

Alex M

6 de jun. de 2013

I brought my car in for a malfunctioning driver side lock and for a recall. The service was excellent. They gave me a ride home while the car was being serviced and picked me up after. Very happy with the experience and the repair.

Tom Sewell

21 de may. de 2013

I found a 2003 Corvette I had an interest in on Cars.com and shown as in Dick Genthe's inventory ( it had been assigned a stock number) Only one factory supplied promo picture accompanied the ad, so I emailed Genthe requesting some exterior, interior and under the hood shots, along with a shot of the odometer reading....you know, like everyone else in the world does when trying to sell a car. I received two boiler plate emails from Genthe's internet sale group about dedication, follow-up, attention, yadda yadda. That's all well and good, but in response to my first picture request, I was sent a zip file that contained nothing. When I reported this, I was provided a link to Genthe's website where "more pictures can be found". Guess what? There were two pictures this time, both standard Chevrolet publicity stock photos. My third request for picture of the actual car they'd like to sell has been ignored. Scammers? Just incompetent? I don't know...but this doesn't add up if these guys are who they portray themselves to be. Be careful!

Frank Majack

17 de may. de 2013

Everyone was great especially Andrea Foucher. She was a great help in explaining everything to us.

John O

12 de may. de 2013

My situation was taken care of in a timely manner. Mike the Service Rep was super helpful and pleasant.

Sue & Al

6 de may. de 2013

Our Salesman, Ron Gignac is fantastic. This is the third vehicle that we have bought through him. He is great. Also, the finance person, Jimmy is excellent. We really enjoyed working with him also.

Mary

29 de abr. de 2013

No Pressure Treatment!!! Everyone, especially Duane Hess, made the process of leasing my Cruze a wonderful experience. I will recommend Dick Genthe Chevrolet to anyone I know that is looking for a car. Excellent Customer Service. P.S. I LOVE my new car.

Johnny Thompson And Linda Williams

25 de abr. de 2013

My Significant Other and myself was extremely satisfied. We received a great purchase on our Cruz LT. Jeff the Salesman, would highly be recommended to deal with. We would like to say Thank You Jeff and Jim. Johnny Thompson And Linda Williams

PH

9 de abr. de 2013

Your customer service was awesome. I really appreciate being greeted with a smile and an accurate time frame for return of my vehicle. Thank you for the excellent customer service!

sid726

5 de abr. de 2013

I had to have some paint work done. the service guy was great. The quality of the workmanship was wonderful. My car was done ahead of schedule.

tgbks

21 de mar. de 2013

Great service...friendly and fast. I needed my car fixed after an accident and didn't have a lot of time..they were able to fix my car in the days I had off work. Would go back to them and encourage my friends to go there too!!

MZiel1

17 de mar. de 2013

We have always had exceptional service at Dick Genthe. We live quite a bit closer to Rodgers Chevrolet and my son had a very bad experience there. None of our family will ever be going back there and have all switched our service to Genthe.

CB

15 de mar. de 2013

I recently bought my car here and absolutely love it! I came in for my 1st oil change and it was quick and hassle free! The service is great and everyone is very personal and professional. Thank you!

Michael

13 de mar. de 2013

I came in the dealership because I had an problem with a metal strip that came loose and was staring to drag. I mentioned to Gary my problem and he went into action and within 15 minutes it was fixed at no charge. I felt I was treated great for something that did not make this dealership any money. I dealt with Mike also in the past and had the same great experience. These 2 are both customer service oriented workers and I wish there were more places and people out there that extended such prompt hospitality. Thank you for going the extra mile!

A very pleased customer

3 de mar. de 2013

I dealt with Keith Harris in Customer Service and he was the most professional person I have dealt with in a long time. Keith went out of his way to get my car serviced quickly. He was polite, very informative and he made the issue of car trouble very easy to deal with. Dick Genthe does have outstanding service and I highly recommend purchasing a vehicle from this dealership

J.B from F.R.

26 de feb. de 2013

Genthe Chevrolet, but especially Duane Hess and Jim Matyas, were a refreshing change from the other places/people I encountered during my scouting for a new car. Everyone in the dealership was genuinely friendly and I plan to use social media to share my very positive experience. Duane explained his side of things, never pressured me, and constantly looked for ways to get me a new car in my budget, several months earlier than I thought possible. Jim helped get me the right financing and had such a pleasant demeanor, I actually enjoyed the financial aspect experience. Both of these men are a credit to their organization and Chevrolet is lucky to have them as representatives.

Debbieyancey

22 de feb. de 2013

I have had two situations since April of 2012 where I've had to use Dick Genthe's Body Shop for repairs. Mike (Manager) and Gary in the Body Shop (Office) are truly wonderful! They are very professional as well as personable. They are very accomodating, always willing to help no matter what the situation is. Whether it's driving me to the Rental Car Facility, a ride to and from work, etc. They go above and beyond! I received a phone call every day to keep me updated on the status of my vehicle. Both times my cadilliac was in their shop, it was completed in a timely manor and looked just like new when picking it up! I had the option to take my vehicle anywhere; Don Massey, Cadilliac of Novi,... I chose Dick Genthe both times because of Mike and Gary. I apprecaite them so much and have purchased 2 other cars from there in the past year because of my experience w/ them. Again, both gentleman are professional but at the same time, personable! The quality of work is amazing, their communication is great, always smiling and making the experience truly perfect! Thank you to both of them for everything they have done!

whiten82001

20 de feb. de 2013

Dave was very hospitable with me even though they were extremely busy. He went out of his way to make sure I was comfortable while I waited my turn to work on my deal. They gave me top dollar on my trade, even though it wasn't worth that much to ensure I got the best financing possible. I'll definitely visit Dave and Dick Genthe Chevrolet for my future automotive needs.Nick

Jim Van

11 de feb. de 2013

This was the 2nd time i had used the new Oil Change facility, the service was 100% better than the first time. I was not sure that I should give Dick Genthe another try or not, I'm now glad I did, both of the attendants were courteous and professional. The 1st time I was there, there were 4 employees all goofing off, throwing things at each other, etc. Just to give an example; I had waited in the service waiting room for them to complete the oil change. Upon completion, one of the employees "Zack" was laying underneath my vehicle in the pit and refused to move when it was time for me to leave. Fortunately, that was not the case this time. Thank you.

Hugh Crosmun

10 de feb. de 2013

I dropped off a Saturn Aura for a windshield wiper problem. While the car was in the service department I was out of town. The service advisor called and said that in addition to the problem I reported, there was a transmission leak. I had never seen a transmission leak or indications therof, but I trusted the advisor. When I picked up the car, the paperwork stated this " customer states he has started noticing small oil spots in his driveway" I never stated anything like that -- leads me to wonder - did I have an oil leak or did they make it up so that they could zing me for 150 bucks, knowing I was out of town and could not check on the car?

hughcrosmun

10 de feb. de 2013

I dropped off a car to have a windshield wiper problem service and told the advisor that I was not available to check the car. two days later I was called and told that in addition to the wiper problem, there was a leak on the tranmission. I trusted the dealer and told him to repair the problem. I paid over the phone. when I picked up the car - locked outside with the keys and paperwork inside, the paperwork stated "customer states he has started noticing small oil spots in his driveway" this is a total lie - I did not tell the service advisor that. This makes me wonder if I did have a leak or if the advisor just wanted to get more money for the dealership. If the mechanic found a leak it should not say "customer - anything" Did I have a leak, or did I just line the dealership pockets?

Linzy0714

29 de ene. de 2013

Everyone we dealt with at this dealership was very friendly and went the extra mile to help us with any issues or questions that we had. Extremely happy with our vehicle and dealership choice! Will definitely be back here for future vehicle needs!

NicoleMiller11

31 de dic. de 2012

I had excellant service when I bought a car from this dealership. Dave sold me the car, and he was a very good salesman overall. Also, I really liked the used car manager Larry.

michelle demske

31 de dic. de 2012

dave was a very good salesman he has helped not only my son but he also is helping me&my husband get a car also

jhtrds1

26 de dic. de 2012

They have a pretty good oil change system that changes oil, rotates tires, and checks all kinds of things. The price is comparable to other oil change places for the services offered. Recently they had a 4 wheel alignment for $40 which is really good. Mike has been my service consultant since he worked at Saturn of Southgate. He's very friendly and will try his best to make you happy and have you leave with a smile on your face.

Genita21

20 de dic. de 2012

David Teska helped my husband and I find an affordable car that we love. Daivd is the type of man that is devoted to his customers. He worked very hard to get us the car that we have. He is very friendly and will work with you. I would recommend him to anyone.

anza L

16 de dic. de 2012

Went in for throttle body issue was told it wasn't covered Keith went to manager and got me a flat deductible.saved me over $200! Second time this Dealership has helped me out.Would definitly recommend them to anyone who asks.

redhead

13 de dic. de 2012

I went to the dealship to buy another car Ron Gignac has sold me three vehicles he takes time to find out what I am looking for. Thanks again Ron,I will be sending all my friends to you. Sally Younglove

Donna Muscat

11 de dic. de 2012

Everytime I've gone to Dick Genthe for service, or purchase of a vehicle, the experience is always great Scott Nichols, Mike Leidner and Keith Harris have always been very polite and prompt on making sure my vehicle is taking care of Thanks for everyone for the great service Sincerely, Donna Muscat

GM Loyalist

10 de dic. de 2012

Today I took my 2012 Chevy Cruze to Genthe Chevrolet service for a recall and I was professionally greeted by Keith Harris and my car was promtly serviced and I was on my way. Keith Harris is an excellent Service Tech Representative and Genthe should be proud to have him on their Service Team...

Lauriele

10 de dic. de 2012

We had a great experience working with Tim Eubanks when buying our car. Tim went above and beyond in every way to make sure that we got the best deal as well as exceptional service. We would be happy to do business with Tim again as this was a very pleasant car buying experience!

aq8671

6 de dic. de 2012

The place sucks. The used car salesman Ron Gignac was a rude guy. I was looking for a car under $4000 and he was telling me that cars like that are a piece of s--t and that he sells cars $12000 and above. He didn't care about selling me a car and told me that if I found a great car for $4000, I should go there. Great customer service! He wouldn't give me the keys to test the cars and claimed he didn't know where the cars were. He was doing this to get me to leave. When I told him he was rude and I'm leaving, he said "Have a good day" and that was it. No apology or didn't try to show me other cars. Screw Dick Genthe!

Ronald

5 de dic. de 2012

We were in the market for a car a couple of years ago and were disappointed with others dealers selection and customer service. We have now purchased two cars through Ron. Our son has also purchased one through him. He has always treated us as a friend and been respectful and helpful. Thanks Ron.

Dimples

5 de dic. de 2012

I have been coming to Dick Genthe for 3 years now, I am on my second vehicle through Ron Gignac. He always gets me with a warm smile and make the buying process more stress free than you can imagine. In fact Ron surprised me with my current 2011 Impala. Upon arriving to see what he had found for me I was in awe. I wasn't expecting such a fully equipped, practically brand new and in the price range suitable for me. I thank Ron Gignac for the wonderful customer service he has given me. I would recommend everyone to visit Ron Gignac if your looking for a new car. He's great!!!

Harper

4 de dic. de 2012

This would be our 5th vehicle we have purchased from Dick Genthe Chevrolet. Our salesman is Ron Gignac. We have always had outstanding service from Ron and the sales department. They are understanding of our busy schedules and make every effort to accommodate our individual needs to make the sale as stress-free as possible.

Jesse

4 de dic. de 2012

Ron gignac was a great salesman he did every thing he could to make our sale of a 2009 traverse happen he was nice and courtesy and explain every thing to us would recommend Ron gignac as the salesman of the year.

Karen

4 de dic. de 2012

My experience while shopping for a vehicle was very pleasant. My salesman Ron did a great job with informing me of my options.I would recommend Ron to my friends. He was very polite and a pleasure to deal with.

Rpasqua1

4 de dic. de 2012

Excellent service and excellent employees! From the used car lot where I traded in my car to the new one where I got my new car, it was all great! This is my dealership I'm going to from now on!

ptamom123

4 de dic. de 2012

I went to genthe looking for a hard car and I was greeted by a young man who was very outgoing and had great customer service right off the bat I didn't realize how many used vehicles the used car department had and Tim was very patient and helpful while i was looking for the best car that fit both myself and my family he was very knowledgeable and knew what he was talking about (you don't always see that ) Not only did I have a great experience buying my new car the "new" dealership is beautiful I will be sure ti tell all my family friends and do workers to go NO WHERE BUT dick genthe to see TIM EUBANKS thanks again Tim you did a great job I've never met any salesman like you see you in the future that's for sure.

cking123

3 de dic. de 2012

What a great experience for my first time buying a new car. I went in to the dealership with an exact price i wanted to spend along with the car i wanted down to all the options and Tim Eubanks made it happen. There were no cars in Michigan that had everything I was requesting and Tim found one in Chicago and took an entire day out his busy schedule to drive to Chicago and pick up the exact car I wanted. What a great experience. Will do my business with Dick Genthe in the future and refer to my friends. Thanks for the great camaro it's awesome.

mslbailey1

3 de dic. de 2012

Overall great experience with Service/Customer Relation. Quick, friendly, accurate, follow-up, professional, caring! I was treated with the utmost respect and genuine interest in the situation with my car!

msharp071073

2 de dic. de 2012

Ron is very pleasant nice guy to work with. Would reccomend him to friends and family. Answered all my questions about the vehicle I was looking to purchase.

gregandmarie

2 de dic. de 2012

I found Tim to be a very polite salesman.Tim really knew his stats on the car that I was interested in. Tim sold me on my car.

Zach Michaels

1 de dic. de 2012

Ron was very helpful when I was looking for a used car awesome service will return to dick genthe in the future

smiller734

1 de dic. de 2012

Going to Dick Genthe Chevorlet was my first time going to a dealer to purchase a car. I felt welcomed by Tim Eubanks. He was extremely helpful, knowledgable of the vechicles, and respectful. The large inventory selection made it easier for my sales person to select a vechicle that fit my needs and wants. I would highly recommend anyone to go to Tim Eubanks's at Dick Genthe Chevorlet.It was a beautiful place and a outstanding over all experience. Thank you very much Tim Eubanks. I will be back to see you in two years.

khipsley

1 de dic. de 2012

i have purchased so far 2 used cars from ron at dick genthe, with plans of possible more, first dealer i've gone to and did not feel pressured in to buying a vehicle i did not want, and no worrys of double checking over the vehicle to see if the vehicle is really what they say it is, our saleman ron gignac is a upstanding honest and trustworthy guy which is a hard quality to find especially being in that line of work, i believe in ron and dick genthe so much i've sent friends and family to see him and not 1 complaint all had good reports on their shopping experiences, will go nowhere else except to see ron gignac, if he leaves dick genthe which im sure he wont but if he does i will be sure to follow.keith

RAIYNASKY92

1 de dic. de 2012

I am writing this to tell the people out here looking for cars why Dick Genthe would be a great place for them to go. I have bought many cars from this dealership. From my first car to my very first brand new car. The experience that i have received over the years from this dealership is something that no words can explain. The service area you are always welcomed with happy and willing to listen people. They go out of there way to make sure that any problems you have with your car is taken care of before you leave. The amount of choice you have from new to used cars is excellent. Even if your ideal car is not on the lot they will search the data base and find it for you. The sales people are knowledgeable in the field of cars, willing to help you decided what time of car will be the best for you and your situation, friendly and always willing to give over 100%. So if your looking for a great place that will make you feel comfortable and know that you are getting treated great I would highly recommend Dick Genthe.

No nickname

30 de nov. de 2012

Brought my 2011 Chevrolet Traverse in for "Engine Light" on. Greeted by Scott Nichols who wrote work order immediately. Kept informed on progress, felt like the most important customer there. Have owned Corvette, Cadillac, Monte Carlo and Buicks, by far the best treatment from Dick Genthe due to Scott. Will definitely return when I need a new vehicle.

hiddenryder

30 de nov. de 2012

I recently traded in my jeep for a newer vechicle. My salesman Tim Eubanks was very eager and helpful in the transistion from trading in my vechicle to obtaining my new vehicle. I would recommend my friends and family to go to Dick Genthe Cheverlot to see Tim Eubanks to get a new car or used car.Aaron Eubanks

smilelarson

30 de nov. de 2012

We worked with Ron and he was very helpful and kind. It was a pleasure to work with him. He will be the reason we return to the dealership in the future for service or new car purchases!

HurleyM

30 de nov. de 2012

I have purchased a couple trucks from Ron Gignac and Dick genthe Chevrolet. They have always carried a huge supply of vehicles to choose from. I was amaized how nice everyone the treated me.I have recommended them to friends and family. The body shop "Mike and the guys" also did a wonderful job on my Silverado.If you ever need there services, you won't be disappointed.

raiynasky1992

30 de nov. de 2012

am writing this as a return buyer of Dick Genthe vehicles. I have purchased cars from my very first one to the one i have now from Dick Genthe. I have never experienced a bad time or had any one not be friendly to me. On my last trip to purchase a car i was not sure what i could get cause at that time my finances and the price range of what i needed for a car i didnt think was possible. I have bought a previous car from Ron Gignac and knew that if there was someone that could help me out it was him. He knowledge of the cars on the lot and not to mention his friendly personnality is something that you dont find at every lot. He knew what he was dealing with after a brief chat about my finances and to my surprise he not only got me into a car but he was able to place me in my very first brand new car and helped me decide that leasing would be a better way for me. I have had my car now for a year and i cant say how thankful i am that i have this wonderful car and that Ron Gignac went above and beyond to make sure that i was totally happy with my purchase. I will recommend the dealerhip and Ron Gignac to my friends, family members or any one that i hear is looking for a car. And i will for sure be back in 3 years to get my next car. Thanks so much, Michelle P.

marasco21

30 de nov. de 2012

I always get skeptical and nervous when purchasing a car. But Ron made my experience wonderful! He took his time to show me around the lot. I had a ton of questions and I didn't feel rushed when he was answering them. I have dealt with dealers in the past and none of them have been as kind and comforting as Ron. He made my purchase great! For my next car purchase, I will make sure I come back and see Ron. I will be recommending him to anyone who is looking to purchase a vehicle too!

annetta nabozny

30 de nov. de 2012

My experience at your dearlership went great. Ron was very nice and informative. I will tell all my friends and family about Genthe. Thanks so much Ron.

mahinalanianderson

21 de sep. de 2012

Paul greeted my husband and I, in a courteous and professional manner. I was embarrassed to tell him about my credit situation, but I wanted to rebuild my credit, and not have my name removed from the loan like the previous dealership did. He understood what I wanted and he took the time to listen to our needs. During the entire process, he made me feel at ease, and I never felt pressured. While we were waiting for our loan to be approved, he constantly returned to communicate the process to us. I am happy to say that I was approved for the loan and although my husband cosigned for me, he was able to get me a loan which will help increase and rebuild my credit. Thank you for doing one of the most important things in customer service, which is to "Listen" to your customers. Proud owner of a 2013 Equinox.

Emuncy

9 de ago. de 2012

Dave and Kevin were simply just fantastic to work with on my purchase of 2011 Cruze. Yes I said to work with.Dave came back from a lunch he was 10 min. Into, stayed over another day, and put up with me comming back several days to look at several cars and answer my questions fully and professionally. When I finally came to a choice he had me work with Kevin who had gotten me approved for a $400 payment at 12.9 o/o interest rate I told him after all his work that would not work for me and I would really have to think this over. Kevin appoligized for not being able to do better for me( like my credit issues were his fault) he thought to see if my husbands credit would get us a better rate or lower payment and guess what it worked!!!! $316 payment 6.09o/o and no need for gap insurance=$799 savings and an 84 month/ 90,000 service warranty. Yes this is customer service. Thank you for not only doing your job but doing it with a passion that results in great results. I wish I could clone this customer service passion in all my dealings. Thanks again.Edyie and William M.

msbuffy

11 de jul. de 2012

body work covered under ins. mike body shop manager acted like my 2011 camaro was a hooptee ride , not taking firework damage to vynl stripping a big deal. eating a apple, DID NOT LIKE HIS ATTITUDE

ndphinney

10 de jul. de 2012

Took my 2008 HHR here for body work. Initial drop off an info transfer was fine. Communication during the repair process was lacking. I had to call in and ask about a date of completion. Picking up the car was an utter fiasco. Mike, the manager of the Body Shop is the RUDEST person I have ever encountered in my 20 years of being a GM customer. They closed at 6, and I could not get there until right before 6pm. I called him at 5:30 and told him I was on the way and it would be close. All I had to do was pay my deductible and get my keys. When I walked in the door at 5:57, Mike very rudely tapped his watch and said "30 more seconds!" My fiance, who was with me and is an engineer at GM, politely reminded him that it was about customer service and that the transaction would only take less than 2 minutes and that staying 2 minutes past 6 pm was worth it for a loyal customer. Mike then proceeded to shout at my fiance about how he had been here all day and left at 6pm with no exception. I get it. He wanted to go home to his family. We wanted to go home too. But instead, Mike insisted on arguing with my fiance for well over 5 minutes. Once he finally rang me up, he threw my car keys on his desk and said "you're all done." He never took me out to the car to walk me through the repair, he never said "thank you" or "come again" or "I'm sorry I was so rude and picked a fight with you for no reason." If he would have kept his sarcasm and rudeness contained, taking me out to the car, showing me the repair, and ringing me up would have taken FAR less time than it did to yell at me and my fiance for coming in at the last minute for a simple pick-up. I brought my car to Genthe because it is a State Farm preferred repair shop. I will be letting SF know how I was treated by Mike. I just moved down to GI from Novi and I was looking for a new Chevy dealer to replace my beloved Liberty Chevrolet. I will NEVER bring my car here again. Mr. Genthe, you should be ASHAMED of how Mike acted towards a customer today.

rndiva67

22 de may. de 2012

My experience there was the best. Everyone was very friendly. My circumstances were not the best. I was very up front with Cindy, who in turn, was very honest with me. They held my newer vehicle for two days waiting on the down payment. I was treated with respect and kindness. I felt as if I was family. A shuttle was sent out to my work to come and pick me up to finish the transaction. The fact that they have been in business was an extra insurance policy knowing I was getting a mechanically sound vehicle and that they stand behiond their work and vehicles. I will refer anyone that needs a vehicle to Genthe.

matthewsclan

31 de mar. de 2012

With having not the best credit I was alittle apprehensive on even looking for a car but my husband said lets do it! He spoke with Barry first who was encouraging with the credit issue. When I came back with him to look for a car Jamie was helpful in telling me which vehicles really would fit our situation, Barry was off that day. I drove about 4 different cars and felt one was just right. Contacted Barry and he said Jim would get the deal we needed. WEll, Jim was AWESOME! Got the payment I could afford and the downpayment I had. What a pleasant experience!! Great with my 5 year old too :)

tsantos313

30 de mar. de 2012

i viewed a few dearler ships and not one was as freadly and willing to find something that was best for me until we came upon dick genthe. for my first experience they made it well worth buying my car. i will definitely come back ones we pay the first one off. thank u berry and ray for making my first experience well worth it.

Dlite31

29 de feb. de 2012

Mr. Goudy worked hard for us to get the van that we fell in love with. He worked with us, and had out the door keys in hand. i'm telling all my friends about the service and quality. Thank MR. Goudy!!!

mikeshhr

26 de feb. de 2012

A+ in service there whole team was great cindy took extra care of me she got me the car I wanted at the price i wanted and the trade in value on my car i wanted there wonderful well worth the 40 mile drive for me! She a wonderful person!

slathrup

22 de feb. de 2012

Barry did a great job helping me find a car for a great price. I am very happy with my new car. I will most definitely be buying my next car from them.

jackieerae

22 de feb. de 2012

Very great service, and very polite. My car is amazing, and I'm glad I went to this dealership to purchase my new car, I would recommend this place

StephanieM.

12 de feb. de 2012

for a first time buyer, the employees worked well in finding good rates and prices, this dealership was great, and my overall experience was as well.

SUveges

9 de feb. de 2012

Me and my fiance went into Dick Genthe because he was looking for a truck. He found a 2006 Avalanche and loved it. We test drove it and it ran wonderful. Barry was very friendly with us and answered any questions we had. The one thing we found wrong on the truck was the sun roof would not close properly but Barry said he would take care of it for us. They also had the truck washed and some gas in it before he picked it up today. Our overall experience at Dick Genthe was great because everyone there was very friendly and helped us get a good deal we could afford.

Nomad2790

7 de feb. de 2012

This is actually the fourth vehicle that we have purchase from Genthe's and each time we have delt with Barry Goudy I have always found him to be very profesional in dealing with. As well as Barry goes out of his way to make sure that the vehicle is a perfect fit for your needs and that all of your questions are addressed. We will continue to be a loyal customer to Barry. Beckie & Mark

Karbear3

4 de feb. de 2012

This was my sons' 1st purchase of a vehicle I couldn't have asked for a better experience for him...Barry and the rest of the staff went out of their way to make us comfortable and to make sure that my son got exactly what he wanted and they made sure he understood everything before signing!! My son said his next purchase definitely will be thru Barry and he will recommend him to everyone he knows!! I will definitely be seeing Barry when I'm ready to purchase another vehicle!!

zapp1951

2 de feb. de 2012

What can i say about my Dick Genthe experience, in two words,Barry Goudy, wow!This fine gentleman not only looks like the great Jmaes Caan, he also makes me offer i cant refuse. So far i have purchased 3 cars from him and i only wish i knew him earlier. Dick Genthe would do well to clone this guy!

Maia Raby

31 de ene. de 2012

This was my first car buying experience with a Chevrolet vehicle. I was very unfamiliar with the vechicle (Equinox). My sales person, Jasen Raby, was very helpful with explaining the overall functionality of the vehicle and helping me stay within my budget. I am very happy with my 2007 Equinox and the service I received at Dick Gethe Chevrolet. I would definitely reccommend this dealership!

byarsa

30 de ene. de 2012

Came in looking for a Cruze Eco and had the best service I have ever had at a dealership. Both ladies knew just what I was looking for and where to find it. They did not try to sell me a car I didn't want and they were never pushy. Mr Genthe called me personally to thank me for coming in and bought me dinner before ZI even bought the car. I am taking my daughter in today to purchase her new Cruze from Jennifer and Cindy.

Tracey Rossow

27 de ene. de 2012

This is the fourth vehicle that my family has purchased from Barry "Chipper" Goudy and Dick Genthe Chevrolet. His personal commitment and that also of the dealer to customer service is outstanding. No stone is left unturned in searching for the correct vehicle for a customer. I spoke personally to the gentleman that goes to the wholesalers looking for vehicles and explained just what I wanted. He found the correct vehicle within one day !!I am somewhat disabled and the used car department went out of their way to make sure I was comfortable in every way and enjoyed the process of purchasing a vehicle. Little things such as finding a chair with no arms, helping me up and down the stairs and bringing vehicle to me to try instead of walking through the lots make a wonderful impression on a customer. Refreshments were also offered repeatedly. It was all greatly appreciated. Barry even went as far as to introduce my husband and I to Richard Genthe and explained to him that we are repeat customers. The price was right, all warranties were explained and the "extras" on the car were demonstrated. The lowest interest rate for financing was also provided. All the paperwork was completed easily in a timely manner. The seat belt extenders I requested were ordered and a license plate holder and key chains were provided.I would highly recommend Barry and the dealership to anyone looking for a new or used car. I will definitely return myself the next time I need a vehicle.

mjtswife

27 de ene. de 2012

Although we had a difficult time with our first few communications with Genthe after my husbands Impala was purchased, due to his vehicle having several fairly expensive items that needed fixed within the first few months of it's purchase, not only did Richard Genthe contact us himself to help resolve the issue, but he gave us his personal cell phone number in case we needed any help from him. We are still working on fixing the issue, but they have gone above and beyond since Mr. Genthe was contacted. Mr. Genthe is fabulous with his customer service and Ray has been extremely kind and helpful. Although, we were extremely unhappy in the beginning, we have since been EXTREMELY pleased with how our situation has been dealt with.

Robert Underhill

19 de ene. de 2012

Mr. Andrew Genthe introduced me to Mr. Jim Matyas in Used Car Sales Jim was very helpful and knowledgable in the vehicle I was interested in and was also very helpful in the financing discussion we had in regards to the car value. Between Andrew and Jim they have proven to me that great customer service still exists along with great values in used vehicles. Thank you to everyone involved! And I would certainly recommend this Dealership to anyone interested in purchasing, New or Used.Thanks,Bob

vinman

17 de ene. de 2012

We had the best costumer service from Barry, he was very helpful with the whole car buying experience.I would recommend Berry to my friends.

meganmaiani

16 de ene. de 2012

Jennifer was awesome and did not pressure me into buying a car. She was very informative and taught me a lot about my car before taking it off of the lot. Kevin the manager was very supportive and happy for me as I bought my new car. Blair in the sales office was also very nice and informative!! Jason has responded quickly to me when I have a simple question about my car and I do not want to call and bug anyone!

lmoore55

16 de ene. de 2012

Jennifer did a great job helping meet all of our goals and purchase a new Traverse. She listened to our concerns and took great care of us. John in the finance department also was extremely helpful and explained everything very well. We appreciate all they did for us and will be back again (This is my second car purchase and my my mom and two kids have also become customers of your dealership Rickey and Linda Moore

fsm126

15 de ene. de 2012

if you want a salesman who will be easy to work with and trustworth then just go to barry i have purchase more then 1 car from him and he is very upstanding person to deal with has no problem with taking the time to make sure that you are very well taken care from the point of what you need to out the door and even atfer the sale if you find something wrong he will make it right for you also john will work his magic and make sure that you get the car for the price and payment that is good for you not just push you into something thats good for the dealer both of these pepole will go the extrea mile for you

Renika

9 de ene. de 2012

I was looking for a great car and received a flyer in the mail from Dick Genthe.. I called to inquire about thier great deals and spoke with Jennifer Boller. Jennifer was great and very welcoming. I went to the dealearship a few hours later. I met with Jennifer and she helped me to find the best car for me. She was very helpful; she even offered to let me test drive her car. I was so impressed with her customer service. I left the dealership feeling so great about my purchase. I have had no regrets and I can only thank Jennifer! She went beyond her job and I appreciated that. I will refer Dick Genthe/Jennifer Boller to all my friends and family.

JanetPR

7 de ene. de 2012

As a previous satisfied customer, I brought my mom in to see Barry. He introduced us to Danielle for information on new and lease cars. Danielle was very patient and went over all of our options in great detail. She was kind and caring. Danielle got to know my mother's needs and was just fanstic! As for Barry, there are not enough kind words to every express our thanks. Barry is my reason for ALWAYS coming back to Dick Genthe Chevrolet. He is simply THE BEST!!!!!!!!!!! Janet Parant & Irene (mom)

wlodkowc

7 de ene. de 2012

When I originally signed my lease, the signing date was entered wrong. In order to fix this problem, and have my payment date moved so it matched the date of original signing, Barry worked with the bank and me to figure out how to fix this problem. In the end, dealership covered the cost to change my payment date so it matched the original pickup day of my car, and saved me the money of having to pay for it myself.

Pizzaorange

5 de ene. de 2012

Mr. Goudy is a very professional, knowledgeable, personally engaging and fun sales person I have ever dealt with, and I have bought over 30 used cars in my lifetime. Congrats to Mr Goudy on his 25 plus years of taking care people and care lovers. I hope my Monte Carlo S.S. is the best... or Mr. Genthe will be hearing about it. Thanks Don R

jingison

30 de dic. de 2011

I was lookig for an HHR went to Dick Genthe and dealt with Cindy McTaggart a very helpful and friendly young lady.My expericance was quite delightful,If I ever am to buy another vehicle or someone I know I would diffently recommend Cindy! John IngisonTaylor,MI 48180

pandadaygoro

30 de dic. de 2011

Jim Matyas searched and searched to find the right car for us. We have purchased 2 vehicles from him and will keep coming to see him. Strongly recommend him.

ckoisek

25 de dic. de 2011

Ray Keteyian is an amazing man! I bought my first car there when I was 18 and he was such a help. I returned to purchase my newest vehicle this fall from him as well. He was so respectful and caring in every area possible. He gives you what you are looking for. In my opinion he is the greatest sales man I have ever met!!!

rebeccaprato

22 de dic. de 2011

Ron helped me purchase my car back in February. he made buying my first car super exciting and easy. Very helpful and friendly! I recommend him to everyone!

jcraftis

21 de dic. de 2011

Cindy recommended that we buy not lease our HHR. We did and hope to get a second one soon. It is a wonderful car to drive, it meets all of our family needs and it is very comfortable. The deal was SUPER for the price we got a lot at Genthe.

kminutolo

20 de dic. de 2011

Jeff McLeod is one heck of a great guy. He made buying our new family car so easy, relaxing and fun. He explained everything to us...took all the time we needed to answer questions and to make sure we were getting the right car for us. He treated us like family. He made our visit at Dick Genthe fun, enjoyable and we will definitely be sending family and friends his way. He did not make us feel pressured and showed us several models, helping us make our final decision. It was a joy dealing with Dick Genthe...and mainly dealing with Jeff McLeod.

kevin wesner

20 de dic. de 2011

Danielle made buying a car a pleasure . I will recommend her to everyone I no and will be sure to buy my n ext vehicle from her.thank you so much for having her work with me!

snotnose

15 de dic. de 2011

I recently purchased a 2012 Silverado 4x4 from Dick Genthe Chevrolet. I began the process by applying for credit online at their website. Almost imediatley after approval i received a phone call from Danielle Lorenz. At that time she answered all of my questions regarding current inventory and fianancing possibilities. I am a small business owner and was looking for a truck to put in operation for plowing snow. I met Danielle that same day and she was very helpful and friendly as to help me find what i was looking for. The next day after receiving high quality service from the entire staff i was driving my new truck home. I would have to say that this was my most pleasant experience as far as a new vehicle purchase that ive had. Thank you Danielle for all of your help. You're the best! Dave Brooks

stevewilliams

13 de dic. de 2011

I brought my truck in for a recall and Gary and the staff went above and beyond! I was very satisfied with the work that was done. Thank you to everyone there for going the extra mile for me. I will be back! Steve Williams

Justneededsumwheels

12 de jul. de 2011

Bad experience all together. Pulled out of the parkng lot with a Used car that was never "certified" like the sign Clearly Advertise. Car won't start the next day, brakes totally went out and was told, "I will never do a favor for anyone again", "Favor, are you serious! Would consider that a favor! Was given a hard time when we returned the car 4 days later about car being sold as is. The car was never checked at all! Sent someone the day after to DG and she bought a brand new car, I am sorry that I told her to go there!

charli66

15 de abr. de 2011

I called Bruce Genthe to complain about the "lack of" service I received. I had brought my vehicle in because a check engine light was on, but it sat there unnoticed for 4 days until I called Bruce, even after I made several calls and even stopped in.He immediately went to the service dept. and had them put my car on the scope to diagnose the problem, which turned out to be a bad part that they replaced. He also apologized emphatically and assured me that this is not their normal procedure.I felt bad that I had to call the boss, but was glad I did. Bruce was very helpful and kept me informed at each step. I am very appreciative of Bruce and the time he took out of his day to correct the problem I was having, because honestly the service dept. really dropped the ball on this one.I now have my car back, which they detailed completely inside & out for me. I still have some reservations about returning to Dick Genthe Chevrolet for any service work, but we'll see if the need arises.Thank you again to Bruce and Dennis, the Shop Manager I believe, who walked me to my car at the end to reassure me that I can call him also if I have any problems.

charli66

14 de abr. de 2011

I called on Monday, April 11, 2011 and spoke with Gary in the Service dept. I told him that my check engine light was on and asked if I needed to make an appointment since I couldn't get there until after work (about 5:00). He told me that I could just stop in and they would look at it, I also mentioned at that time that I would need a rental if I had to leave it, but he said to just stop in and they'd look at it before deciding if I needed a rental. When I arrived after work I spoke with Mike Leidner and he told me that they were very busy and I'd have to leave my car, so I said I'd need a rental. He then said that I'd have to pay because my warranty wouldn't cover the cost if it only took a couple of hours or less once my car was worked on. I got the impression it wouldn't take long to figure out and correct the problem so I didn't want to pay for a rental so I had to have them shuttle me home and then I had to make my own arrangements for a ride to and from work the next day.I didn't hear from Mike on Tuesday, April 12, so I called him around 1:30 to find out the status of my car, but he said it hadn't been looked at yet and he'd know more by 3:00. He finally called me back around 4:30 and said they wouldn't even be able to look at my car until Wednesday and again said he'd call.I didn't hear from him again so I called him at 3:15 on Wednesday and left him a message to call me and also said that I was coming to pick up my car by 4:30 whether it was done or not. By this time I was fed up!When I arrived I went straight to Mike and told him I was picking up my car, at first he said I'd have to go to the cashier but I told him that I didn't even know if it was done and that I had left him a message. He asked my name, but when I told him he just kinda laughed and said "hmmm, I don't remember that name", as did Gary who was standing next to him. I felt like they were having a laugh at my expense and I didn't get the joke.He finally found me in the system and said that my car had still not been looked at! It was only a check engine light! He asked me a couple of times if it had been running ok, which it had been, but I wanted it checked so as not to void my warranty, besides the fact that the light normally indicates that there is some kind of problem. He was very nice, but it felt like he was treating me like I was an idiot. So I said I wanted to pick it up because I had no other transportation available to get to and from work. He then asked if I wanted a rental, but I said that I would not pay for one, then he said I wouldn't have to because it would be covered under my warranty. I reminded him that he gave me a different story on Monday, but he said that since they had my car for a few days it would be covered now. I had no choice since I still had to get to work on Thursday.He took me over to the Enterprise window, after trying to be funny and telling me that I had to go down the road a couple of blocks to get there. NOT FUNNY at this point! He also said he'd be off the rest of the week and that Gary would be calling me when my car was done. Yeah, right.I can't believe that no one had 5 minutes over the course of 3 days to put my car on a scope just to see if any actual work had to be done! I think I was treated very poorly and am very upset at the whole situation.The only reason I went to this dealership was that it was the only Saturn authorized dealership in the area, which I had to go to according to my Saturn warranty.Today is Thursday and I am going back for my car. Enough is enough! Not only did I have to come up with my own alternate transportation, but I had to have someone else rearrange their schedule to help me. I can assure you that I will NEVER come back to Dick Genthe Chevrolet again, I found another Saturn authorized dealership in Ohio instead. I also can't believe that they are still in business if this is how they normally treat customers!

red2394

31 de ago. de 2010

I vowed I would never go back to Genthe after a previous vehicle purchase, but after my recent purchase I couldn't imagine going anywhere else. I originally started off with Lisa Stan who at the time was assigned to Internet Sales. She was very prompt, helpful and friendly and her follow up was very quick and efficient. I ended up purchasing a used vehicle through Cindy McTaggart who worked with Lisa and was very helpful and looked out for the vehicles that she thought I would be interested in. I finally purchased my vehicle and I am happy with it. Both Lisa and Cindy were there when I came to pick it up and I really appreciate everything that they did for me. I also had the pleasure of working with John Tomlin who is their finance guy. He was awsome! He was very patient with my issues and got me into a vehicle that I was extrememly satisified with and I really appreciate all the hoops that he had to jump through to get me in a vehicle. THANKS YOU GUYS! I will recommend these 3 to anyone!

judydavids

10 de ago. de 2010

We purchased a used vechicle for our 16-year-old son from Dick Genthe Chevrolet last summer. Price was a big deal to us but so was purchasing a safe, reliable vechicle for our son. Genthe scored big points from us in both areas. We got a great deal AND the car has been super AWESOME--never any problems.Kudos to the Genthe family for helping us make a very important decision in manner that was informative and felt comfortable, AND for giving us great value for our very hard earned dollars.

mwiller

9 de ago. de 2010

I am very loyal to the Genthe Chevy dealership and have bought and leased cars from them exclusively for the last 12 years. It is worth my time and trouble to go out of town, as they have always been very helpful and friendly. Great people, great family operation! Genthe's Got It!

minnow109

14 de jul. de 2010

My car was stolen and I needed a car fast, I went into Dick Genthe and spoke with John Tomlin. I was a emotional wreck the first day and could not think straight, I had alot going on and was dealing with my stolen car and the pressure of trying to find another one fast, no pressure was put on me to buy that day, in fact they told me to go home and deal with the police and come back when I was ready. Two days later I went home with a beutiful new car. I could not of had a better experience and will buy all my cars there from now on.

Wschwab04

11 de jun. de 2010

Saturn recently went belly-up and notified us that if service was needed on our leased vehicle, we were to take it to an authorized Saturn Service Center the closest of which was a GM dealership called Dick Genthe. Since this new dealership was closer than the Saturn one was, we were happy with choosing them. Saturn also provided us with 4 free oil changes, which for our vehicle was for the remainder of the lease. Pretty nice eh?Once we transitioned to Genthe, I took the vehicle in for the first oil change and was told that they had not heard of the promotion from Saturn. Luckily, I had brought the e-mail along and after some lip chewing and brow furrowing they agreed to do it. I sat in the waiting room for 2 hours waiting for them to change the oil. Not a good start.I also want to mention that the Hertz rental car place that is located there is a complete joke. They rarely have cars available and the ones they do have look like wind-up toy cars. My wife had arranged for a larger vehicle for work (she totes 3 children around at times) and was told that all of the big cars are being used; its spring break you know. Then, a few weeks later, we noticed a terrible grinding noise coming from our power steering area. We took it in and were told that the repairs could be extensive. We at first were given an impala to drive, and then a LaCrosse. The reason for this was we were told to come back and grab the vehicle but then were told that it wasnt ready. Anywho, that leads us back to the newest form of lunacy.My wife called Genthe and inquired about getting in for repairs due to a flat tire. They informed her that they could fit her in, but the cost for a new tire would be over $330 with labor. They never mentioned that they would look into fixing the tire. Angela called Belle tire and they said bring it in, well look at it. Ang took it there and they claimed a rim leak was likely causing the issue and that it would cost about 250 for a new tire if she wanted one. They felt it was in good enough shape to drive and last awhile. This took about 30 minutes and cost us nothing. We decided to hold off on going to Genthe; we were assured that the tire was ok and would probably need very minor repairs.Everything was hunky-dorey until Monday morning when my wife was about to go to work. The same tire was flat, so she contacted Onstar again and they replaced the flat, again. I was then marshaled to leave work early and go to Dick Genthe in the hopes of avoiding another day off of work. I arrived at the dealership at 6pm. I was assisted by Dave Lozon, a service rep. The service area was slow and I had hopes of a quick resolution. Fat chance. Dave asked about the problem and I informed him that it was a flat tire in need of investigation. Dave got into the cabin of the car and was initially unable to read the mileage due to the tire sensor error message. He claimed he was new and wasnt used to the cars. I explained that I felt that the leak was likely coming from the rim or a screw hole that I pointed out. They had me remove and then replace the tire from the back of the vehicle and then they pulled it into the service bay. After a while, I walked out to see what the delay was and was told that they were just getting to it. This was at 7pm. At 7:45pm, I was told that the issue was a leaking Valve stem/tire sensor and that the part was not at the location; theyd get it tomorrow. As Dave was telling me this, the tech ran out and said that they did have the part and he could put it on real quick. Dave told him that they were close to closing and that he had other cars to handle. He then asked if we could come in first thing the next day to finish the repairs. I informed him that my wife would be there and that she had to leave no later than 9:30am for work. I was assured that this would not be an issue. I then limped the car home to an unhappy wife who now had to get up at the crack of dawn.My wife got there at 6:45am and didnt leave until 9:15am. The car sat in the receiving bay until 8am or so; it appears that the techs dont arrive until 7:30am or around there. They fixed the tire, explained that the tire sensors would likely never work properly again and sent her on her way. My wife immediately noticed a hard pull to the right of the car and the spare tire still in the back seat; they never replaced it. Angela called Dave back and he said that he didnt know what the issue could be. When Angela mentioned that the donut was still in the back seat and not replaced, he said well isnt that funny. My poor wife had had it at this point and was ready to go postal on them so she called me instead. I decided to take the direct approach and call the service manager, Dennis. Dennis answered and was very contrite. He explained that this was not the first time the donut was not replaced by this tech and that it should never happen. He was also apologetic about Daves lackadaisical attitude and after some work scheduled me to head back there a third time for repairs. He also promised to hold a Malibu at the rental place for me just in case.On Thursday, I arrived at 6:50am. I was assisted by a service rep named Micheal who had no idea about why I was there. After spending some time investigating the account and interrogating me, he was able to get the car into the service bay. This occurred between 7am-7:40am. Dave touched base with me a few times, explaining the delays and what they thought the issue was. They basically had to re-align my car. The Hertz guy came by and was actually cool enough to hold the car Dennis promised until it was deemed that Id need it. At 9:30 my car was ready. I filled out the paperwork (everything was covered because of the lease) and they also corrected a wiper fluid recall while onsite. I was optimistic when the car pulled up, but also wanted to check things out. I asked the driver to wait and I checked the back seat. Lo and behold; the damn spare was still sitting there. I asked them (again) to place it back on the car and paced in disgust until they pulled it back around. That was at 9:50am. At no time did Dennis speak to me personally about the issues I was having. He did a decent job of trying to fix the issues that occurred, but at no time did I feel that this was an escalated issue. No one should ever have to spend almost 10 hours at a service center for what essentially was a flat tire issue. The fact that we had to go back 3 times and explain 3 times what the issue was is ridiculous. I am currently looking for a new service center. I dont think Ill be buying a GM now either because of this. My Ford Dealership service center has never had these issues. Ive also discovered that Dick Genthe has a history of these issues.I hope this assists you in determining where to go for service. Always research if you need to make a change.

j boz

9 de may. de 2010

Bought two cars there and have had a good salesman BUT service is the worst I have ever had. Both car were for my daughter the First was a was a 2003 ford the throttle stuck she took it to the service dept. they told her take it to a ford dealer we have a ex. warranty at genthe NOT THE FORD DEALER . I had to go up there to deal with the service dept because they kept giving her the run around. we hade to get the sales man to get the car fixed. Car was totaled She need a another car we went back to Genthe because close to home, saw the same sales man she found a car she like and could afford. This time a Saturn , i went look at the car, it needed tires the sales man said "DON'T WORRIE WE WILL DO A 131 POINT INSPECTION ON IT" and They did . She pick the car up went to school called me and said she didn't have any BRAKES. I went back down there I asked to see the inspection that was done and signed by the tech. (I worked for a dealer for many years) I was not happy at all to say the least. they produced the papers showing the tech showed the car NEEDED BRAKES & TIRES .I asked why the hell the would seen a 20yr girl out the door in a car she just bought with no BRAKES They had no answer they did fix the car that day as I told them I was calling my lawyer but i didn't because thankfully she didn't get hurt. to this day every time the car need service we have to go talk to the sales man because the service is so BAD.

mantonio84

5 de may. de 2010

When my fiancee and I decided to shop around and buy our first new car, the first place that we decided to visit to check out new cars was the Dick Genthe Chevy dealership. We would have never thought that it would have only taken one dealership to visit in order for us to find the right car and deal for us, but it that's all it took. I gave our experience with your dealership a high rating because each person (sales and finance personnel) that assisted us with the purchase of our new vehicle did an excellent job at making sure that my fiancee and I were satisfied with our purchase and made sure that we got the best deal that could be offered.

lwrmh

5 de mar. de 2010

my car was hit in parking lot at work. took my car to dick genthe chevrolet, body shop. everybody i talked to was super friendly and very helpful.mike mathis the shop manager was very helpful. he went out of his way to help me do what i had to do. there was no pressure, all at my convenience. cannot thank him enough. i would recommend dick genthe chevrolet to everyone. thanks, renee

bellgirl35

12 de feb. de 2010

I have been purchasing and leasing my vehicles from Dick Genthe for many years now, I have never had a bad experience. Jason Raby is a great salesman and treats his customers very well, he remembers my name every time he has run into me at the dealership (service and body work). Mike Mathis and his team in the body shop are nothing short of miracle workers. As for the service department, I will only take my car there whenever I have any issues, including oil changes. They are always friendly and get the job done in great time or keep me informed if it is going to take longer. And Mike, your guy who drives us home, he is so nice and makes the trip enjoyable. I will continue to lease/purchase my future vehicles from Genthe.

Mlou50

11 de feb. de 2010

Very good experience. The waiting room very clean with the Detroit Free press to read and coffee. The creamer was empty and I asked a girl in the reception area about a new one. She was very nice and got me one right away.My car was fixed promptly and I would return anytime if I need service on my Colbalt.Sincerely,Mary

CHammond

9 de feb. de 2010

I wanted to get out of a Cobalt into something bigger. My credit isn't the greatest and my budget for a vehicle was not that great either. This dealership was able to work out details to get me out of my '08 Colbalt into a '09 Chevy Impala LTZ which is loaded. I couldn't be more satisfied. I have told everybody I can think of who may be in the market for a car to try this dealership. They were friendly and understanding. I was able to get the car I wanted for the price I wanted with the payments I asked for. I will be getting my next car from Dick Genthe Cheverolet. Oh, one more thing, one of the owners, Bruce came out to meet customers, he was very pleasant, and willing to work at getting you into a new vehicle. If you are in the market for a vehicle I highly recommend this dealership.

gskrypec

4 de feb. de 2010

I have purchased two new vehicles from this dealership. Those vehicles are a 2003 Corvette and a 2006 Silverado. In fact, the same salesperson sold me both vehicles. Both of those vehicles are serviced at this dealership. I do not use any other dealership for my service work. During my recent Silverado service, I was shown my brake rotors and was able to discuss their condition with the mechanic. That certainly helped me to understand what was needed. My overall experience at this dealership has been excellent. I would certainly recommend this dealership for both sales and service.

trixsy01

17 de jul. de 2008

Paid a visit to the dealer to have some warranty work performed and to also have my tires rotated. The service center called and said that they looked through my car and could not find the key to remove the wheel locks. I told them it was in the glove compartment, and it was stated that they looked through the car and couldn't find it (I mentioned about the glove comnpartment twice). They told me if I wanted the tire roattion that they would have to cut the locks off. Luckily, I skipped the tire rotation, because when I picked up the car, my husband found the key in the glove compartment. I took the day off of work so I could have my car repaired and it is an inconvenience thatr I wuill have to go somewhere else to get the tires rotated.Also,the same day as my car service, my husband left several messges for Mr. Tomlin at Dick Genthe about obtaining an extended warranty, and no one bothered to call back My husband spoke to one of the service technicians about the issue, and the service manager was supposed to call back, but never did.

jamie33

4 de jun. de 2008

I dealt with Cindy Mctaggart in the internet department at Dick Genthe Chevrolet and it was the most positive experience i've ever had. It was fast friendly and she even delivered my new car to my house! Dick genthe blew away every other dealers deal and I only had to make one call. keep up the great work Cindy.John W.Woodhaven, Michigan

remodel12345

6 de oct. de 2005

Reqeust contact with any others that experience issues with extended warranty practices by this dealership.Dishonest practices regarding extended warranty.Repairs performed were very poor quality workmanship.Door that was "repaired" is completely inoperative. Learned to accept vehicle as "3 door model".Taken in several times for same repairs as not done correctly first time for blower motor noise. Learned to live with it.This dealer does not stand behind promises made by sales staff nor perform repairs in proper manner.