Jamie

7 de oct. de 2016

I went to trade in my son's car for a truck. Tyler Armstrong was very tentative and worked hard for us.

Stacyf83

3 de oct. de 2016

I bought a Mustang from this dealer and they were awesome to work with! They really worked with me on financing and helping me stay within my budget. Everybody was so friendly and helpful. I would recommend this dealer to anybody who is shopping for a new car!

Maryellen2

1 de oct. de 2016

I scheduled an appointment.i got there early but was seen at appointment time.the person who checked me in was very pleasant. Offered water or coffee and showed me where to wait. When completed, showed me the cashier.she was very nice and helpful. I have already recommended friends to this dealership. I only eish they would have gone over bill what was done, even though it was only oil and filter service

debbie c

27 de sep. de 2016

I was in and had battery replaced . Michael Harris helped me out .He explained all my options .and went over everything with me I have always had good service with Dick Masheter Ford..

Champaigne

22 de sep. de 2016

I visited the dealership today 9/21/16 and my experience was great. The customer service I received was overall magnificent and they were very friendly as well. Soon as I enter the building I was I was greeted immediately by the salesman and my wait time m was not long at all. The issue I was having with my car was resolved in a productive and timely manner. Overall I rate this dealership with five stars because I felt welcomed and very appreciated. I'm thinking about buying another car very soon and this will be the dealership of my choice. Thanks

Kim from Circleville

4 de sep. de 2016

Had only planned to test drive the 2016 F-150 Super Cab 4x4, but the vehicle quality and the deal was too good to pass up. We didn't even drive our trade-in vehicle up for this visit. No high pressure sales. Ken pulled all 3 trucks up side by side that we were interested in so we could compare. So impressed with the friendliness of the employees and the willingness to get us into a truck in which we would be happy. Great truck buying experience. The $5 oil changes for life were icing on the cake. Thank you, Ken, Bill & Erik!

Upset gal

23 de ago. de 2016

The salesman promised to clean and detail our new used car. It was never done (even though he said it was) and they were really rude when confronted. I could not believe how unsensitive they were to our feelings. At first I really liked him but now I would never go back or recommend this place to anyone!!

BrideHutch

22 de ago. de 2016

The sales man and general manager of the Used Cars were really friendly and helpful. I bought my car on a Saturday but would be back in a week to pick it up. The car needed detailing like crazy (coffee stain on the side of the door panel, needed vacuuming, dusting and waxed). Well we picked it up on a Sunday when it was closed, and nothing was done to the car. Also the tire pressure was low and they did not change the oil. I was very upset with this because they had the car for a week! One week! I would recommend buying a car but I would never use their detailing department ever! And if you buy a car and they need to detail it, please look over with a fine comb!!!

Morelock.3

15 de ago. de 2016

I purchased my 2014 escape from dick masheter and thoroughly enjoyed my buying process! Jim made the process painless and quick and really worked with us to get us the vehicle we wanted!

MillBiller

12 de ago. de 2016

Persons who helped on phone and in person were friendly, responsive, patient, and helpful. Facilities were clean and bright. I would definitely recommend this dealer.

Lewis Ruffin

3 de ago. de 2016

the service department was very great and I was able to come out with a new car. The young man that helped close the deal was wonderful and I greatly appreciated how fast they were as well. I have recommended this dealer several times as this isn't the first interaction with the company. Thanks again for your great service

Adam Miller

1 de ago. de 2016

The service and professionalism at this dealership is top notch. The employees are both knowledgeable and polit . I would highly recommend this dealership. The price for the service was also extremely reasonabl .

Annette wood

29 de jul. de 2016

I took in my '16 Ford Escape with only 4300 miles on it because there brakes were squeaking. They wouldn't fix it. And I quote a memo I have a copy of- "if normal diagnostics do not indicate a fault then no repair should be performed to resolve the brake squeak." On my service invoice "at this time no fix is available". How about new brake pads?!?! Someone supposedly looked at the brakes and "did what they could" by lining them up but they squeaked again on the way home:( they have a sign hanging above the device desks "Without happy customers we could not exist" well let me tell you I am NOT a happy camper!!!!

Caron514

28 de jul. de 2016

I was scheduled for 15,000 mile service. This was completed and I was given a checklist with details of work completed. I also asked them to check tires and steering. They found three issues and each time Doug Russell, the service manager, came to me and explained the problem and the cost before proceeding. I was there for almost three hours, but I appreciated everything being done at the one visit. Doug was very polite and helpful. He gave me bottled water and helped me, by opening doors and getting my walker in and out of the car. All of the employees were friendly and helpful.Caron Vernon. 5665 Notre Dame Place. Columbus, OH 43213

Mustang RM

16 de jul. de 2016

I needed to turn-in my ford lease and buy a replacement and was starting late in the process. I checked online and found the car I wanted on Masheter Ford's site. Working with Jim Franklin, I was able to make the deal I wanted and do the transaction in just a few hours... Totally painless and very fast. I highly recommend Masheter Ford and Jim for your next vehicle purchase

Gmorrison2006

14 de jul. de 2016

Called the day before and service rep Mike Harris helped explained what I needed broke price down even lowered it very satisfied will buy my next ford here. Very happy

bbattle4

13 de jul. de 2016

I found a 2007 ford explorer online, contacted the dealer to see how accurate the info was on line. It was right on point and the pictures were accurate when I went to view the vehicle. Did my research to see if I was being over charged and in fact they were cheaper then any other dealer selling that same vehicle with the same amount of mileage, not just in Ohio, but all the other states. About 2,000 dollars cheaper. Service was fast even financing. I was in and out in about an hour and a half.

Larry B

13 de jul. de 2016

I would gladly recommend Dick Masheter Ford's service department. My service technician (Dave) was courteous, friendly, and very helpful.

searching1951

2 de jul. de 2016

I have a 2014 Ford Escape that started acting up so I took it to Dick Masheter they kept my car for 2 days trying to get it to repeat the problem but couldn't get it to run rough I took it home the next day it did it again so I went back Michael in the service department got me right in had someone look at my car and figured out what was wrong. Then he got me a loaner car and the next morning called they had already trouble shoot my car and found what was needed to fix it, by 5 pm he had called that my car was finished and I could pick it up at my convenience. Everyone I spoke with or dealt with at Dick Masheter was both polite and professional.

Joey Straight

16 de may. de 2016

I went through the used car department and they were very professional and made the purchase as easy and simple as they could. Brandon Howard was the salesman who assisted me, he made me feel at home as soon as i walked in. If you're looking to get a new or used vehicle I highly recommend stopping by and checking Dick Masheter Ford out.

Sarah

16 de may. de 2016

Amazing dealership!!! Had to be one the most pleasant buying experiences I've ever been involved in. When you go in, you HAVE to ask for Brad Craver!! I will buy every car from him in the future and I will make sure my friends do as well. Great Job Masheter Ford!!

TMPrince

12 de may. de 2016

I scheduled a service appointment for my 2007 Mustang air bag recall. When I arrived I was greeted by the service tech who was expecting me. He was friendly and processed my car in quickly. He explained exactly what the recall was for and the process for the repair. The recall notice I received in the mail advised that the service would take up to 1/2 day, however they had me in and out within one and a half hours. The service waiting room was clean and comfortable. We have bought cars here previously and will continue to do so as they show pride in their dealership.

Debra

10 de may. de 2016

Dick Masheter Ford is an awesome place to go, if you want excellent service from the sales staff all the way to the repair shop. I wasn't ready to purchase a car yet but will definitely go back to Dick Masheter Ford when I am ready. The staff is friendly and knowledgeable when making repairs to my car. I will recommend this dealership to my friends, family and co-workers.

Debbie

10 de may. de 2016

Dick Masheter Ford was a great experience from the sales people to the service center. Everyone was very friendly and willing to help answer all my questions. I am not ready to purchase just yet but will definitely be back when I do decide to buy. The service center employees were exceptional in their knowledge under the hood. It is nice to be able to take my car in for repairs to a place I can trust to not get taken advantage of because I am a woman. I will definitely recommend Dick Masheter to my friends and family.

Nicacuna

9 de may. de 2016

I enjoy going to this location because everyone is really friendly and they do a great job in a timely manner. I have never had any issues and I plan on returning when I need my next service.

castleisi

6 de may. de 2016

very nice people that help me get my recall taken care of fast and very frienly. and a very clean place would buy car car here next time.

Marty S

1 de may. de 2016

Best buying experience ever!! I've looked at 2 other dealerships in my area and I am so happy that I ended up buying here. Joe Lee in the Internet department made this process flawless. I will recommend this dealership to any and all!!! Thanks for everything!

jhc700

29 de abr. de 2016

Thomas J Diggs did a great job of explaining everything in detail. The car was ready on time.Bill was also great in giving me the best deal,no hidden charges I recommend to all of friends.

Renea0319

22 de abr. de 2016

Service was amazing. When I walked in the door I was greeted with a smile. Once I received my car back it was perfect, interior and exterior was amazing. More than I asked more. If you are need and detail done to your car, this is the place to go

Smithjta1

6 de abr. de 2016

My experience with Dick Masheter was actually great. The staff was friendly, knowledgeable and courteous. My vehicle was serviced and ready to go even before the estimated time that I was given. I will most definitely recommend this dealership to others.

Greg2430

4 de abr. de 2016

I was extremely please with the professionalism and respect I received during the purchasing process of my new F150 Super Crew. The responses on the internet as well as the professionalism at the dealership was tremendous. The whole staff was very courteous and helpful in every step of the purchase. I would recommend Dick Masheter Ford to anyone without any reservations. I will definitely return when I purchase another vehicle. I have purchased 3 new vehicles from Dick Masheter since 2009.Great Experience,Greg Potter

Felicia127

2 de abr. de 2016

I purchased a 2016 Ford Explorer. I thought I wanted a Honda Pilot. I'd been researching Suv's and the Honda Pilot had great ratings. Howeve, when I went to buy the Honda Pilot my experience was horrible. I was trading in 2 vehicles and had excellent credit. I did not qualify for the zero percent rate. By 4 credit points. I had a 701 credit rating and Honda required a rating of 705. I was informed that unless I was willing to spend 60 dollars more on a different body trim the only way I would be getting this vehicle is if I leased for three years , trade a third vehicle or have a parent co -sign my loan. I was okay with information received , it was the way it was said. The manager was very condescending and unwilling to bend at all on the price. The color choice was ugly and the body style looked more like the minivan. Discouraged I walked away, after being there for 4 hours. My fiance and I decided to take a look at the explorer . I Immediately Iloved the body style. Large roomy interior. Beautiful interior and exterior colors. Functional third row seat and panoramic moon roof. The leather seats feel like your sitting in a large recycliner. Dual exhaust and very sporty car trim. Ryan the sales person was well informed about the vehicle but not pushy. Test driving it was like driving on ice. So very smooth. Edmunds rated this vehicle an A. I give Ryan and Dick Masheter a A+. The pilot drove smooth but felt very "mom-ish". Although th pilot has lane watch it does not take the place of operator experience. I was reminded by my fiance that watching the view finder constantly could be just as much of a distraction as talking on the phone. I love my Ford. My very first car was Ford escort, purchased by Father while in college. It is still an American vehicle made well. I can't say enough about this choice. I am very happy.

Dmiller

8 de mar. de 2016

The employees are all courteous. The service department took good care of me in a timely manner. They Also had refreshments while I waited, The office area is clean along with the lobby.

BryceB

7 de mar. de 2016

I dropped my car off at Dick Masheter at 830 am due to a service engine light, however the light turned off the day before my appointment. They never called me. I had to call them after they had my car for six hours for them to tell me they could not do anything without the service engine light still on. Very irritating.

ckbridges

7 de mar. de 2016

I would highly recommend Dick Masheter Ford if you are looking to buy a new or used car. I worked with Tom and not only did he make the sales process easy, he also has followed up with me to make sure I'm happy with my car.

Sunny1

4 de mar. de 2016

Ford dealership market in Columbus, Ohio is very crowded so I narrowed my search down to 3 dealerships and found Dick Masheter Ford to offer very friendly, low stress service for shopping. Their main salesman, Joe Lee, was very helpful and responded back to me in a timely manner. Over the phone, Sales Manager, Bill Lewis, provided me with attractive pricing for a lease and encouraged us to visit the dealership.At the dealership, Joe was knowledgeable and very knowledgeable and thorough during the test drive. Bill continued with attractive offerings until we finally accepted the offer. In addition, they promptly moved us through finance while the car was being prepped. Overall all concerned were knowledgeable, prompt, courteous and did not pressure us in any way

Loronda1805

2 de mar. de 2016

I have been a satsfied and faithful customer at Dick Masheter Ford for almost 15 years and I have had a variety of services performed. The service is always prompt and they have even delivered my vehicle to my home when I didn't have a way to pick it up. They're great!!

Michelle

2 de mar. de 2016

Dick Masheter Ford provided the best experience I have ever had when getting my new Ford Escape. They were attentive to my needs without being high pressure. My salesman Jim Franklin took the time to listen to what I had to say and spent the necessary time to find a vehicle. The $5 lifetime oil changes are a great bonus. They worked as a team during the whole process from Joe Lee who works in the E commerce department with Jim to the sales managers Bill and Gene, Eric in the finance department took the time to explain all the paperwork to me. Will buy vehicles from Dick Masheter for life!!!!!! It is true; he is "My Friend Dick Masheter"

Kaitebaby09

11 de feb. de 2016

I recently purchases a Tahoe from this dealership. . The entire staff I worked with were very professional and made the process very easy. I would recommend this dealership because they work very hard to take care of their customers.

Timize

8 de feb. de 2016

I've taken my Ford Fusion and Focus here for the past couple service trips. The reps were always very nice and accommodating. The waiting room has two large comfy couches, and they keep you updated about the status of your vehicles throughout you stay. Highly recommended!

Twinters2012

5 de feb. de 2016

The employees are all courteous. The service department takes care of us in a timely manner. They have toys to occupy children while you wait, which is a bonus. The office area is clean.

JediHutch61

4 de feb. de 2016

I had been looking for a new vehicle for a little bit. Multiple other dealers had undervalued my trade and tried to push me into an up sale. I was greeted immediately upon coming in to Dick Masheter Ford. Jim and Joe took time with me to figure out what I needed in a vehicle and what vehicle would serve me best. After looking at 4 different explorers, I thought all was lost, but Jim was willing to walk the lot one more time, in 14 degree weather, to look for exactly what I needed in the vehicle, in my price range. He found it out on the back lot, that had just come in on a dealer trade, not even in inventory yet.

jackie

1 de feb. de 2016

the dealership is awesome they are so helpful and go above an beyond Brad Craver love him so much such a awesome man he makes you feel like family and i like that that he cares so much and Brandon Hood awesome takes very good care of you too and Jeramie awesome also ..........he knew what i needed and he even new what car i would buy .....i drove a total of 4 mustangs and the last one was the one that just fits me...it was on my bucket list lol got it for my 62nd birthday got to love that husband of mine i love my car and dick masheter is a awesome dealership i have bought a total of 5 cars from them in the last 5 years again i loved the experience.

Mart

22 de ene. de 2016

The sales staff went above and beyond in helping me purchase my 2011 Jeep Grand Cherokee. I would definitely recommend this dealership to anyone looking for a used vehicle and was very pleased with the service provided.

Ford Kid

15 de ene. de 2016

I recommend Dick Masheter Ford as a excellent place to buy if you are looking for an honest, upfront and friendly dealership. This was my first stop when shopping for a car and after going to other places only to hear the scams I quickly went back. For repairs I would only recommend the Service Repair Center and not the Quick Lane. The Service Repair Center Agents are friendly and make quality repairs. However the Quick Lane service is just that. They get you in and out however I went out with the same problem I came in with. It took me four trips to get the problem fixed and the sad part is the fix was simple.

LucyGirl

14 de ene. de 2016

took my car in for a campaign item. Was given an appointment time they took it right in for service.they gave me an estimated time for the work i decided to wait. They completed the work in less time than stated. the personal at the service were very friendly and quite professional.

Devante

28 de dic. de 2015

Staff is very friendly and knowledgeable. Quick and fast service get you in and out

Jaleel1989

23 de dic. de 2015

Dick Masheter Ford is the best place to purchase a new vehicle. The staff is very knowledgable about the vehicles on the lot and more important they want to place all of their customers in a reliable vehicle the customer wants; unlike other companies that just try and shove you into anything on the lot

shane

22 de dic. de 2015

We were in need of a car fast. Dick Masheter helped us find a car in our price range fast. We were in our new car the same day. They really worked with us to insure we found exactly what we were looking for and what we could afford. Thanks so much!

DYE in CW

16 de dic. de 2015

Took my '14 Focus in for several updates (transmission and Sync system) and was very pleased with service advisor Dave. Not only did he listen to my concerns, he was very good at explaining what ?to expect from ?the completed updates. Was also impressed with Dan Dutro's knowledge of DCT issues when I made ?the appointment. Very satisfied with ?the service team at Masheter!

buckeyedawg

20 de nov. de 2015

Over the years Dick Masheter Ford, has went above and beyond. Every vehicle I have brought to them they have met me with a smile and concern for my vehicle, they have done quality work on my truck, my car and we had them do our fleet vehicles for us. I recommend them to everyone one looking for service a used vehicle or new. Thank You

Keshayonda

7 de nov. de 2015

Hello I'm writing to you guys for an excellent review. I appreciate all the hard work that you guys put into fixing my car I give you guys a five star review. One for your customer service 2 for your appreciation 3 for making the customer feel wanted. And just for that I do recommend you guys to everyone I come in contact with Dick Master Ford is the most excellent respectable dealership in Columbus Ohio youbserve your customers well. I must say this is the BEST!!!! Service I have gotten from a car dealership. Thank you to all at Dick Masheter Ford. ??

Satisfied

6 de nov. de 2015

My rear view mirror was damaged, I called in early that morning and received same day service, less than one hour wait, it was wonderful!

rkuehne

29 de oct. de 2015

I had taken my vehicle in to Dick Masheter to have some service done to it. Not only did they fix and work on what needed to be done, but they alerted me, AFTER the dealership i bought the vehicle from said there were none, that there was a recall on the transmission. They fixed that also. The service team was very cool, polite, and courteous. I drive for Uber, so I had my vehicle in there early morning, and they had me on the road before 9am! I would definitely be taking my car there in the future for service, even though they are not on the in network list for my vehicle warranty!

PRICEM&L

26 de oct. de 2015

I had been looking for a pick-up truck for approximately three months. I wanted a good quality truck at the right price. I got both with the truck I purchased from Dick Masheter Ford.

Dajuanmiller18

20 de oct. de 2015

My experience at Dick masheter was excellent! The customer service was great, they went out their way to make sure I had everything I needed for the recall on my truck & made sure I had a way to get back home. Thank you Dick mashete.

kennyg

18 de sep. de 2015

Had to have my rear window defroster replaced on my 2014 F-150. Turns out that to do that, they have to replace the whole back window. Don was very helpful and great to work with.

tstonerock

16 de sep. de 2015

I took my truck in for an oil change it was quick and well done. I also got the tires rotated. All of the staff at the quick lane was very helpful and knowledgeable.

Slitostansky14

12 de sep. de 2015

Got a detail a few months ago and they did great! I would highly recommend someone to come here for a detail , people were nice

Dave 561

5 de sep. de 2015

I have always always used Dick Masheter Quick Lane for my service needs. The staff is polite and courteous every time I enter the doors. On my last visit I brought my Ford Expedition to the service center with noise in my rear brakes. The service adviser examined my vehicle completely and found my rear brake pads needed replaced. He also found my battery cold cranking amps very low and recommended a new battery ( was 7 years old ). He also found power steering fluid low and dirty. All service was performed promptly and the staff kept me advised of progress. The advisor then told about current rebates in effect when I was paying for service. I would really recommend Dick Masheter Ford and Quick Lane service center to everybody !!!

BBARKETT

2 de sep. de 2015

There are a few Ford Dealers in the greater area. I've been to them all. Ford makes a great car but no matter how great a car, price, widgets, or features it has...it still needs maintenance. After trying the rest of the dealers in the area I'm sticking with DM. Great service (which is a lost art in todays world) puts them head and shoulders above the rest. Great communication on times, commitments, service, and I have spent time working from home using their Wifi while getting my car taken care of. I own a 2013 Fusion and will be trading it out in the spring. DM has earned my business.

Doreen 327

1 de sep. de 2015

This is the first time that I have brought my Escape in for service. I was feeling very anxious but there was no need. I was met with friendly employees immediately upon my arrival. The service department took great care of me and my car. I am more than pleased with service at Dick Masheter Ford. I would highly recommend them if you are buying or leasing and the service department is incredible should you need it

very happy customer

24 de ago. de 2015

They were very friendly!! I just love dick masheter the coutomer service was awesome they were very prompt and helpful with my decision.. Love it

Ericaranee

20 de ago. de 2015

I've read such great reviews about dick masheter, I have a 2008 Pontiac g6 and I'm looking to trade it in soon, one thing I know for sure is dick masheter will be the first car lot I go to, I've read nothing but great things on here! Thanks everyone!!!

Justin

17 de ago. de 2015

Steve and Bill went out of their way to find me a 2015 F-150 that I wanted and got the price of the vehicle where I needed it to be. They were also very fair on the value of my trade.

Laura H

14 de ago. de 2015

I have purchased two Ford Fusions from this dealership and have had a great experience both times. I also use their service dept. for all my car needs and have had great service as well from them. I love that I am able to drop my car off in the mornings and they will shuttle me to work and then come pick me up when I need a ride and take me to pick up my car. Their service is always fast and the staff are very friendly and take great care to provide great customer service! Will continue to use this Dealership for all my car needs!

jdf123

14 de ago. de 2015

This service department has drastically gone down hill. I've been buying & servicing at Masheter for almost 15 year. Sales is great...& service used to be good. However, in the last few years they have had a lot of turnover and average a new service manager every year to 18 months & new service advisors regularly(major red flag). Now what's left is 2 service writers that are horrible! One is rude and obnoxious to customers & the other is nice...but lazy. Service manager sometimes acts like he cares...but really just lip service. Masheter has had both my vehicles (both less than 18 months old)for warranty repairs multiple times for multiple days...& had issues completing the work. One time i called ford myself regarding an issue & I had to bring in Ford documentation detailing the issue & how to fix from Ford, & service writer wouldn't acknowledge it. Ford customer service flat out told me to go to another dealership! Took it to another dealership....& no problems. Also once paid for an alignment, & after asking many times...they couldn't produce the print out of alignment specs. But they had no problem charging me for a 4 wheel, when I asked for only a front alignment! I will not be returning for warranty work...& no way I would ever use Masheter service for out of pocket work! Don't trust them, ....everything done in service in past couple years has been a major hassle for one reason or another!

lwilliams26

13 de ago. de 2015

Dick Masheter Ford is awesome ...the workers are always nice and helpful and they have great accommodations . I highly recommend them for any of your car service needs !

Linda Sisson

13 de ago. de 2015

Had an excellent experience. Would buy here again.

Melissa O.

12 de ago. de 2015

I've had nothing but excellent service at Dick Masheter Ford Inc, in Columbus, Ohio. Not only do I take my car there, my mom speaks very highly of them. The service team (Don) is the greatest, not only is my car ready when promised, I get dropped off at my work and picked up. The service department is an awesome group of people to work and represent your name well. I would highly recommend Dick Masheter, in Columbus, Ohio 1090 S Hamilton Rd. to my family and friends. I work for an organization that harps on Customer Service, 5 is the greatest. I would give you guys and gals a 5. Thank you Melissa Owens, Dorothy Owens Catlin

jdfreviewer

12 de ago. de 2015

This service department has drastically gone down hill. I've been buying & servicing at Masheter for almost 15 year. Sales is great...& service used to be good. However, in the last few years they have had a lot of turnover and average a new service manager every year to 18 months & new service advisors regularly(major red flag). Now what's left is 2 service writers that are horrible! One is rude and obnoxious to customers & the other is nice...but lazy. Service manager sometimes acts like he cares...but really just lip service. Masheter has had both my vehicles (both less than 18 months old)for warranty repairs multiple times for multiple days...& had issues completing the work. One time i called ford myself regarding an issue & I had to bring in ford documentation detailing the issue & how to fix from ford, & service writer wouldn't acknowledge it. Ford customer service flat out told me to go to another dealership! Took it to another dealership....& no problems. Also once paid for an alignment, & after asking many times...they couldn't produce the print out of alignment specs. But they had no problem charging me for a 4 wheel, when I asked for only a front alignment! I will not be returning for warranty work...& no way I would ever use Masheter service for out of pocket work! Don't trust them, ....everything done in service in past couple years has been a major hassle for one reason or another!

StaceyKennedy

24 de jul. de 2015

Was having issues with Ford Explorer door latch so contacted my sales person Mike Carr and had me bring in car. Brought vehicle in and had it looked at in service department. The gentleman ordered a new piece and returned with the car to be fixed. Have had no issues and was extremely happy for the service that was provided.

Dewey Dew

22 de jul. de 2015

Service was great and the staff was friendly. I appreciate how the workers explained to me everything very thoroughly. Hats off to you all for outstanding service.

tcrockett32

20 de jul. de 2015

had a great experience. Everyone was really friendly. The atmosphere was welcoming. I wasi impressed by the service. I would recommend to family and friends.

Rey

8 de jul. de 2015

The ladies and gentleman at Masheter were very inviting and accommodating. We were pressed for time and they made every effort to help us and to expedite our buying experience. We would recommend to a friend!

AlayshaM1

5 de jul. de 2015

My Sales Representative Amir Towns did he made sure everything worked out for the best. I would definitely recommend Dick Masheter to other people. They show you that they genuinely care. I appreciate everything they did for me.

Mr. Car Fanatic

5 de jul. de 2015

I recently had a review view mirror replaced in my 2014 Taurus.After finding the proper tool in which to do this, the service dept tried to remove the old one from the windshield. Apparently they did not to fool with it.They then sent my car back to the body shop and they tried to remove the mirrow and ended up shattering my windshield.They all had attitudes over this the whole time and did not apologize whatsoever.I asked about getting it fixed.So they called Harris Auto Glass who in turn put in a scratched windshield.They called car rental co for me to have a car in the meantime. I could not use the car rental because I didn't have a credit card. So I had to drive with a shattered windshield for a week before Harris decided to replace it.They put in a scratched windshield. I couldn't get ahold of the company or installer to get it fixed.I finally went to Safe lite and paid to get it replaced again at my cost.They did an excellent job with a perfect windshield with no scratches. The mechanics at Masheter were unprofessional, rude and terrible attitudes.They even left trash in my car, slivvers of glassand dirty , grease fingerprints and scuffmarks from their July shoes.

Damiah21

26 de jun. de 2015

I had a great experience. Everyone was really friendly. The atmosphere was welcoming. I weny to the wrong department and Don helped me get to where I needed to be. He was an excellent help! Ron helped me at the body shop and he was great as well.

Tony Pologruto

24 de jun. de 2015

Purchased my truck in 2007, they have taken care my truck since..oil changes, services calls, etc. My son was ready to buy his first new car; knew Dick Masheter would take care of him. They had a wide variety of vehicles to choose from, he bought the Edge Sport. Our salesman was very helpful, answered all our questions and found the right deal for him. We'll definitely buy from them again.

a1aprt

20 de jun. de 2015

Great experience, love the truck and will be going back for another car. They went out of there way to find the exact truck that I wanted and I price that no one in Columbus could come close to. Looking forward to the $5 oil changes for life, a savings of over $70.

jghee

18 de jun. de 2015

I've taken my vehicle in for service on multiple occasions and have had a great experience each time. During my last service, the work was going to take two hours. The technician that worked on my car, Chris, stayed two hours OVER his clock out time to complete the work. I'm thankful that Dick Masheter has those types of team players on their team.

Mike

17 de jun. de 2015

Came in for some parts and A/C service. Don Perkins, the service adviser, he told me they had several vehicles in line, but if I could get there, they would take care of it in the aisleway to get me taken care of! Great Service! Thanks!

branchj1

12 de jun. de 2015

This was a great experience. My Service a advisor was Brandon Hood. Brandon took the time to ask my if I had issues that I needed addressed. He also explained what service was performed and what recommendations would be good

snoopdawg

2 de jun. de 2015

Service was Good (coolant fan(s) were replaced) and staff are friendly however, I was informed that I would receive a call after the test drive to see if the check engine light came back on. I didn't receive a call to my cell, so I picked the car up the next morning (sat) and shortly after driving off, the check engine light appeared which meant I had to make another visit in to have the sensor replaced. As a convenience I would've had the work done on that visit. Also, I thought the diagnostic test fee was deducted from the order total. If possible I would like to receive a copy of the diagnostic test for my records. Don the service advisor was pleasant. The gentleman that returned my car to me that Sat morning became very busy but remained pleasant. Also, the cashier on the showroom floor that cashed me out was professional and pleasant.

buckeyeguy1975

20 de may. de 2015

A $5.00 oil change for life and a tire rotation for $15.00. What's not to like!!! Friendly staff as well!!! Thank you!!

112Marie

18 de may. de 2015

My second purchase from Masheter, main reason was Dave Aeling. He is always helpful and knowledgeable, friendly and helpful. Always an excellent experience for service.

TravelBaseball

15 de may. de 2015

I bring my 2012 Mustang in for service to this dealer all the time because it's close to home, and I'm happy I did because the service has been outstanding. They found something loose, and quickly took care of it under warranty. And the sales staff comes over just to chat about my car... no pressure, just car talk because they know I appreciate Mustangs. The service staff is always friendly, and I get my car back quickly when promised. Highly recommended.

terryp

15 de may. de 2015

I was told that I needed a new right front tire so I asked how much. The man smiled at me and said 194.00 for the tire plus mounting.I think this is a little high for a standard tire for a ford focus.

PapawDan

14 de may. de 2015

Stopped in the Quick Service for oil change. Ask the have noise looked at. Idler pulleys were warn causing the noise. They made the repair while i waited. Return visit not necessary. Excellent Results! Service Manager was very attentive offered coffee. morning paper, shuttle ride if I did not want to wait while the repair was being made.

614ontheedge

13 de may. de 2015

I received fast and courteous service with a nice clean environment (waiting area) and an efficient staff. I would gladly recommend for service. Thank you.

Karen L

11 de may. de 2015

I have been taking my 2012 Kia Sportage to Dick Masheter since it was new and every experience ( work and staff ) has been has very good. The work was done as specified and the work and inspection results were reviewed with me in layman terms. I would recommend Dick Masheter and Quick Lane

janet323

11 de may. de 2015

I recently purchased my vehicle at Dick Masheter, and from the time of purchase to the present I have been overwhelmed with joy as to how kind considerate and helpful it has been for me to know that I final found a dealership that treats me the way I want to be treated and ya'll have DELIVERED and I thank you for that, today I had an appointment to have a oil change and a overall inspection because I am going out of town, I was greeted by Brandon which made me feel welcome and that he was going to make sure that I had nothing to worry about that all my concerns would be taken of, after checking my vehicle over Brandon showed me some things that needed some attention I to could see that it needed to be taken care of and had the oil changed and a alignment, tire rotation cabin air filter changed an along with the complete inspection, After the completion of the work and the timing to do the work the wait was very pleasant I drove my car home and I couldn't believe how much smoother my car drive and I thought it was smooth before,,, Brandon you are knowledgeable and very courteous an I can truly say I'm not worried or concerned that I will be safe on the road Thank you Brandon Hood and Thank you Travis Ruck for keeping me safe an taking care of my 2011 Ford Edge Limited!!!Janet

vcw8050

7 de may. de 2015

Did service as requested with no problems. I would recommend Quick Lane department to other possible custormers. Staff was friendly and new their job. Quick Lane has hours to meet customer needs..

M. Dubose

5 de may. de 2015

Took my car in for an oil change. Service was efficient. Price was reasonable. Service department employees were friendly and explained things in detail to me. Will return for next service.

FamilyMan 2014

22 de abr. de 2015

Had some service done on my 2014 Explorer, I called before hand and Brandon was very friendly and offered a suggestion as to what time would fit my schedule better. Upon arrival a very nice young women named Kristine helped me settle in with my kids as the work was being performed. She helped me by answering all my questions about my vehicle's maintenece. Everything went fast and before I knew it I was back on the road!

delozde

22 de abr. de 2015

I purchased my 2013 Ford Fusion brand new from Dick Masheter Ford. The buying experience was excellent. I was so pleased I recommended Dick Masheter to my neighbor who was also looking to purchase a Fusion. He went and ended up purchasing his Fusion there as well. I also have all my service done at Dick Masheter. My experience with the employees in the service department has always been top notch. They represent the dealership the way I would want my employees to represent my business. They are professional, know the products, and are willing to go the extra mile for me as a customer. I will always purchase my vehicles from them as well as have all my service done there.

Mustangman2011

21 de abr. de 2015

I have always had great experiences when taking my 11 Mustang in for service. I recently had another oil change done and was very happy with how quickly they turned my car around.

PJ's Yellow Pony

20 de abr. de 2015

I bought my now 10 year old Mustang from them when it was brand new. They treated me great and made my purchase a pleasant experience. I have had my routine service performed there many times and the service department was fast and friendly. I would definitely recommend them to friends!

tcrazytom53

14 de abr. de 2015

2014 focus....buying experience was quick , friendly, and very effecient...Service was even better with first maintenance...they balanced my tires also at no charge...excellent crew in the quicklube section...also very clean waiting area...

larkyhow

12 de abr. de 2015

As a quick reference to the level of service I am accustomed to I was a previous Audi owner and switching to a Ford. Jim Franklin was extremely helpful. I mentioned the easiest way to communicate with me was via e-mail. He respected my wishes and did not attempt to contact me numerous times via phone or text as other sales persons had done in the past. The vehicle and features I wanted were quickly located for a fair price. I recommend Dick Masheter Ford of Columbus, OH and Jim Franklin without hesitation.The only thing I do not like is the "pushiness" of the finance person attempted to up-sell me on an extended warranty (gap insurance, tire warranty, engine, etc.) and paint coating protection after I agreed to a price with the sales team. The entire process cheapened the experience and left a somewhat poor taste in my mouth regarding the final sale.

cherndon

11 de abr. de 2015

Cody was very knowable about all of the vehicles and prices. He did an excellent job at pointing out each feature on the vehicles also.

Gee

8 de abr. de 2015

The employees are knowledgable and courteous. They need a car wash. I was in and out in a reasonable amount of time. The service hours are great as well.

xxxxx

5 de abr. de 2015

I did not have to wait really long for service. Everyone was very friendly. This dealership was recommended to me and I will deferentially recommended this dealership to my friends

dan03

2 de abr. de 2015

Do not go to this place unless you want to ruin your credit score. They checked my credit score next they I left the dealer with "10" lenders until they started receiving notification that I had too many inquiries in my history. They didn't even tell me they were going to check it with so many lenders and when I called to complain about the situation instead of trying to help me their response was that they work with "60" lenders. I guess they were trying to imply I was lucky they didn't check it with all 60 lenders. Also, sales people were trying to rush me into buying a car while I was at the dealer. They weren't even applying Ford rebates to sales prices which I found out when I was looking at their website. It was a horrible sales experience. I don't suggest anybody buying a car from this dealer. You won't get the best deal available and your credit score will be ruined. On top of everything there is nobody at the dealer to provide good customer service. Dealer as a unit is just after your money. They don't care about customer service.

Montego89

31 de mar. de 2015

I had a great experience using QuickLane for an oil change. They offered a special to help me save money and gave a complimentary check up as well that pointed out issues I wasn't aware of. Friendly and timely service, I will definitely bring my car back.

maxxmillion614

28 de mar. de 2015

When I was researching for a new car I have had nothing but the run around at OTHER car dealerships but Dick Masheter Ford really took my needs to heart and helped me find a car that fitted my needs as well as budget. It was a very good buying experience and I would buy from them again.

branchj1

26 de mar. de 2015

Brandon Hood was very friendly and helpful. Excellent work and it did not take long. Technician kept car clean, Very good price. I will be back.

Mike

22 de mar. de 2015

Masheter Ford was the 3rd dealer I had visited that day and found them to be very easy to deal with. They did not try any sales tactics or pressure and stayed 45 minutes after closing to finish the sale. I would recommend giving them a try, you will not be disappointed.

scott Lewis

18 de mar. de 2015

They gave me a great price and great service with a very friendly staff overall buying a truck from them was a great experience this was the second truck l got from them

TRankins

15 de mar. de 2015

In 2003 I, purchased my Explorer new from Dick Masheter Ford and anytime I need repairs I take it back to same dealership and the team who knows the history of my vehicle. They have always provided friendly service and completed repairs in a timely manner. I just had my oil changed and my vehicle's odometer just hit 215000 and it still runs like new thanks to my friends at Dick Masheter.

bckimn77

13 de mar. de 2015

they have great customer relations and they treat you great every time you go in there i will keep going there for all my automotive needs

KRains

13 de mar. de 2015

I take my 2007 Ford Fusion in for Oil Changes on a consistent basis, with great results. They greet me by name and know exactly what I need to have done depending on when I come in. QuickLane people get me through the process to get me out of the service area quickly. The promptly call me when there is a problem with the car, so I can make decision about what needs to be fixed. Starr and the other Quicklane members are helpful and considerate.

gbjones

12 de mar. de 2015

I had some recall work done on my F-350 today and had a pleasant experience. In this day and age that is usually the exception (Ricart). Don at the service counter was very polite and professional. The service department even took care of some things that were not on the recall at no charge. This definitely impressed me.

T.Henderson

12 de mar. de 2015

This dealership is Awsome! The staff are nice and very helpful. The service department is always great when I have to bring my car in. All staff do an excellent job at assisting me when I'm in need.

brutusdog2010

11 de mar. de 2015

I went today to have a part fixed on my truck the people were very smart and courteous , they were very fast and the store was very clean I will definitely come back for all my future needs!!!

gharmonj

10 de mar. de 2015

Like everyone else, I loathe car buying. However, my experience with Dick Masheter Ford and it's staff has been incredible. Tom made the car buying experience enjoyable helping me select cars and providing useful information about the strengths and weaknesses of each one. I took a week to select a car and when I came back in the process, including a second test drive, took me under two hours. Fantastic. The service center is always fast and courteous. They usually accept the last car for the evening at six. I arrived a few minutes late due to rush hour traffic and Starr still accepted my car and was just as pleasant as ever. For buying or car service I highly recommend this dealership

pat lee

9 de mar. de 2015

I'm a long time customer of Dick Masheter Quick Service. Brandon Hood has been my customer service rep and he has done an excellent job. He is polite, kind and courteous but most of all, he is very informative. I would recommend your quick service and Brandon Hood to others.

MsRosalyn

8 de mar. de 2015

I went into Dick Masheter Ford only to get look at a Ford Fusion and I walked away with one!!! John the salesman helped me as I walked around window shopping so I went in to see if I would get approved and I did and at a price that was actually feasible. Haley handled all of my paperwork and she was so personable and friendly, we shared stories as she assisted me with the paperwork needed to ride away in my new car. I really appreciate everyone at Dick Masheter and would recommend them to anyone.

ABogard

7 de mar. de 2015

I take my Ford Escape to Dick Masheter Ford QuickLane! Their service is impeccable and their customer service is even better! They are always honest with you about what your car needs! With two kids I wouldn't trust anyone else with the service of my car!

Janice

5 de mar. de 2015

I bought a 2015 Ford Explorer from Mike Carr. He suggested I get my first oil change free of charge at Quick Lane. I did so and was very impressed with the service staff. I had a question that Brian was able to answer for me on the driver side window control panel. It was such a simple fix for the problem I had but he had a very professional way about him so that I didn't feel silly for asking. The girl behind the counter was kind enough to come out and greet me since I didn't know where to go since it was my first time visiting their business for service. I am definitely planning to go back as soon as I need further oil changes, tire rotations, etc. I had a smooth transaction and would definitely do business with Quick Lane again. Shout out to Mike Carr for his excellence in customer service. He was so helpful and made buying a new vehicle a very pleasant experience. He is a definite asset to the dealership....A+++!!!

hoge30

5 de mar. de 2015

I took my 2004 Honda Accord in for a slow tire leak, and they not only fixed the leak but also took the other three tires off to inspect those. Turns out, the rear tires had not been aligned properly in the past and were wearing on the inside at a high rate. They were so thorough in their work and explanation of everything along the way, I was happy to give them my business and ride home on 4 new tires. Brandon is a pleasure to work with and I highly recommend them for service. We have also bought two cars from them and it is definitely true that they make car buying fast, easy and fun. It's nice to walk into a car dealership and be treated like an intelligent human being and not some schmuck!

vdawg

1 de mar. de 2015

Received Excellent Customer Service during my recent visit to Quick Lane. Brandons pleasant greeting and professionalism is awesome. The service provided by Nate Meckley was within a reasonable time and valuable feedback provided from the point inspection results.

JR

27 de feb. de 2015

Joe Lee was exceptional - he very easy to contact, willing to answer my many questions, and did what he could to work with me on the price. At every step of the process he was polite, professional and concerned about my experience as a customer! Beyond Joe, the rest of the staff worked with me to get a killer deal on a new 2014 Ford Focus SE. They helped to provide multiple financing scenarios and we picked the one which resulted in the lowest payments and lowest amount of interest for me over the life of the loan. Also, they worked hard to get me an excellent rate on my loan. I really appreciated the staff at Dick Masheter Ford, and I'm confident my excellent customer experience will continue with this dealership. Thanks so much!

DebF

26 de feb. de 2015

I have a ford F150 truck 2004 and a ford Fusion Sport 2010 and I would not take them anywhere else for service, they are fast, friendly and reasonable. I always feel safe having my vehicles serviced there.

GBlair1

26 de feb. de 2015

Went in to get the works special on my vehicle. I was in and out in a timely fashion and was given a detailed list of the immediate work that needs to be done without pressure to have it done during my initial visit. Greatly appreciated.

leah663

21 de feb. de 2015

I needed a quick turn around on getting my Explorer serviced--oil change, tires rotated (The Works) and my Right Rear Turn Light was not working. I travel a lot, am rarely home, and needed service NOW! I phoned another dealership, and could not get in for a week; I phoned Dick Masheter Ford and was told to come on in! Brandon was exceptional! He got me in, explained all the services, etc., and listened to me; this was key--the fact that he listened. I have extremely high expectations of service, especially from a dealership, and less than stellar does not go over well. Stellar and beyond was my experience. Not only did Brandon get my Explorer in with a great tech and got me "operational" again, but I returned the next day and made a tire purchase as well. I will share my positive experience with everyone I contact, and will be back when it's time for The Works again (probably four to five weeks!). Thanks, Brandon...you rock!

mark

20 de feb. de 2015

Once again the service and the people were excellent. Brian reviewed the inspection results with me and every and answered my questions in very good layman terms. The service was fast ,complete and efficient.

fF0RDdriver

10 de feb. de 2015

I was in from out of town visiting family and forgot how cold it gets here. I decided to drive my car to the grocery store on a zero degree night and fill up afterwards. I never made it out of the grocery store parking lot, my fuel line froze up. I towed my car to a family members garage, got the line thawed, drove to my other relatives house and the fuel pump kicked the bucket. Being that I do not live here, I found the closest Ford dealership, which happened to be Dick Masheter Ford on Hamilton road, and had my vehicle towed in. They were quick to identify the problem and worked well with my warranty company to have it repaired. They did a full vehicle inspection and identified another problem, also covered by my warranty, and got it taken care of as well. Everything was very quick and efficient. The mechanic I dealt with directly, Dave, was so nice and was sure to keep me informed during the entire process. I would definitely recommend this service center!

Marinerowner

7 de feb. de 2015

Have had several oil changes and one recall performed here with complete satisfaction.With online scheduling and friendly service people our visits have been enjoyable, as having service needed goes.

gmguy

6 de feb. de 2015

Employees are very friendly, and don't pressure you. Great prices on their cars, and great customer service. I always refer friends to go here when buying a car.

NicoleBridges

6 de feb. de 2015

Very friendly and knowledgeable staff! I have a great experience with every visit! I recommend you buy a car from this dealership so you can experience the same great services!!

sweetcakes

6 de feb. de 2015

The service is great, staff is wonderful, and they keep my Fusion running great. Thank you quick lane and Dick Masheter Ford. Two thumps up.

queendixonnnn

5 de feb. de 2015

myself and my boyfriend went here and got a full detail and service on our F150 and when we went to pick it up, I was amazed with how awesome it looked!! Everyone was so nice and friendly. I would come back in a heart beat! :)

steaford

31 de ene. de 2015

I purchased my F-150 from Dick Masheter and have not been disappointed! From the original Sales person to the staff in the quick lane, everyone has treated me very personably and professionally. When talking to people looking to purchase a vehicle, I always tell them to go see the folks at Dick Masheter. Of all my vehicle purchases, never have I been treated so well by people who kept my best interest in mind. As an example, today I took my truck into the quick service lane to get the 15K mile maintenance and was in and out in about an hour. Excellent service.

Janey

28 de ene. de 2015

Went in for an oil change, always friendly staff along with service done quickly. Always a greatexperience with quick lane staff. I have never dealt with a dealership with real personality.I have absolutely no regrets or "buyers remorse" with our purchase of my 2012 Ford Fusion in May of 2012. Still love my car and the Dick Masheter staff.

mike143x

28 de ene. de 2015

It was a plastic hose that was cracked. From start to finish it took less than an hour. Technician showed me the hose that was cracked and even explained how to care for it as it was plastic, not rubber. His name is Christian Wells and was very courteous as was the receptionist at the desk. price was less than $40, that is also a plus..

bronconut

25 de ene. de 2015

If you are looking to purchase a vehicle from FRIENDS and NOT salespeople, BY ALL MEANS, GO TO DICK MASHETER FORD! My experience was exactly that, talking to friends, and by that, I mean folks that really care about the whole process. People. People that understand how stressful it can be. They take the worries away. They make it what it should be... an experience that you WANT to remember! And then, of course, there is the most important part of the purchase. SERVICE after you sign! They are the most organized that I have ever seen. And their "Quick Lane" facility for scheduled inspections is extremely well thought out. I just happened to be stressed when I got there, and smiling and laughing when I left!... just 20 minutes later!Incredibly well done, Dick Masheter! You have built a fantastic team in an industry otherwise known for poor service and deceitful tactics. See you 5000 miles from now. I look forward to it. I'll even bring the donuts!

blaquehawksr71

24 de ene. de 2015

I bought m y car off the showroom floor brand new. All the employees, from salesperson to mechanics, have been the greatest. They take time to answer any questions or concerns you may have. I have my car serviced there exclusively and they make me feel like family every visit. Starr Carr (yes, that is her REAL name) is the nicest person ever. She works in the quick lane and makes every visit enjoyable. She takes the time to know you personally and genuinely cares about whatever is going on with you. Her smile, laugh and jokes make the wait go by quickly. Kudos to the entire staff but Starr deserves a gold star!

Ski Bum

19 de ene. de 2015

Very knowledgeable staff -- very helpful in determining the appropriate replacement tire for the F 250 Super Duty. Worked performed quickly and all time tables met and or exceeded. All staff are very friendly and conduct themselves in a very professional manner.

5150sonny

19 de ene. de 2015

The oil change crew and office staff gave me efficient service and a quick turn around time frame as I went to the dealership to ask a question about the Focus. A pleasure to have the car in and out with nos issues.

arenas-estrada

18 de ene. de 2015

This facility is very efficient. Everyone is always very informative. Very through. Clean work and waiting area. Will retun for all oil changes and service questions.

jcost

14 de ene. de 2015

I bought a 2006 Ford Fusion at Dick Masheter Ford in August of 2014. I got a 3 day grace period before I bought it so that I could have a mechanic check it out. Here was what was wrong it:--Scratches all over--Right Axle leaked grese--Flex Pipe was about to fall off.--Transmission Fluid was dark and dirty.--Drivers side door handle broke--Back drivers door wouldn't open from the insideBeware, they will try to sell you these types of cars and claim it had a 31 point inspection and all that. Please make sure to get a grace period. They ended up fixing everything but some of the scratches and the transmission issue which turned out to be a "non issue" that I fixed 2 months later. Also, I have to go back to this dealership to get the Axle issue fixed again because they must not have fixed it right the first time after getting it inspected at a mechanic shop for another issue, they saw that grease was leaking out. I would highly suggest not going to a dealership here unless you are very very car savy and can see all those issues right away. I've had to go back there at least 3 times since I bought the car because of all the repairs and now going back again to get the axle fixed again.

nothappy94

13 de ene. de 2015

Dealership made everything right rental car was given for our inconvenience. Work was done by a third party who installed the rear view camera incorrectly

mara614

12 de ene. de 2015

I have to begin by saying the service was phenomenal. I needed an oil change, and I didn't make and appointment. I was there less than 30 minutes. The quick lane is the best service ever invented. I inquired elsewhere and the wait for an oil change was a few days out. I will definitely be servicing with the Ford family for all of my need.

terrypal

5 de ene. de 2015

I was looking for a new car with a good price and I walked out of the dealership in a new Ford Focus SE. With 0 out of pocket money. the salesman was very helpful in finding me the car that I was looking for'

mdunn69

4 de ene. de 2015

I was in the market for a newer or new vehicle and shopped around. Dick Masheter's sales team was family-oriented, fast, friendly, and worked with the lenders to find a package that fit my credit/financial needs! I was pleased to walk out the door with a new vehicle. I also take my vehicle back for scheduled maintenance and the team is always friendly, fast and once one of the owners greeted me and asked me how my experience was! I was shocked to say the least. I have never been to a dealership and been greeted by an owner(s)! Dick Masheter will always get my business if I'm in the market for a Ford.

rsmwatson

1 de ene. de 2015

Service was amazing. All my needs were met in one visit. I plan to go back here many more times. I will refer to others.

phnmnlk

30 de dic. de 2014

I came into the service center for a recall part on my car. I've had this recall notice for quite some time but I work two jobs so never had the time nor do I have patience to wait for any type of car service. I finally decided to call ask questions and made a appointment. The day finally comes and I was dreading it thinking that I was about to lose a whole day for some nonsense on my car. However the great experience started with I wish I remembered his name but he greeted me wonderfully. he told me it should not take long (but they all say that is what I was thinking) he offered to take me anywhere I needed to be while my car was service but I declined because I had brought a book, just in case. He talked with me on numerous occasions to see how I was hanging in there. Other employees were also doing the same offered me something to drink and everything. When I finally looked up my car was done, I never even opened my book. I was only there for 20 minutes. It was the first time at a car place where I did not have to wait long. They provided professional and friendly experience and I was impressed. I will continuously go this service center when I need to. High five guys!!!!

gharmonj

29 de dic. de 2014

Like everyone else, I loathe car buying. However, my experience with Dick Masheter Ford and it's staff has been incredible. Tom made the car buying experience enjoyable helping me select cars and providing useful information about the strengths and weaknesses of each one. I took a week to select a car and when I came back in the process, including a second test drive, took me under two hours. Fantastic.The service center is always fast and courteous. They usually accept the last car for the evening at six. I arrived a few minutes late due to rush hour traffic and Starr still accepted my car and was just as pleasant as ever. For buying or car service I highly recommend this dealership

michealparker

22 de dic. de 2014

The staff is knowledgable about the mechanics of vehicles, and are able to identify the source of the problem based on experience and training. I will definitely use quick lane again. Stellar customer service representatives.

Moses

18 de dic. de 2014

I was pleased with the service. The staff was professional and courteous. They were organized. They also, had a shuttle to provide me a way to work. I felt they help to make my experience enjoyable.

MustangWild

11 de dic. de 2014

I have had my Mustang for over a year now. Anytime I have a question or concern I still call my salesperson Mike Carr. He is awesome!!! He always listens to me and answers my questions. When I do need service Dave always takes care of me. He is patient and explains what needs to be done and he listens to me describe what I think is wrong. I am young and my parents bought this car for me, but these guys have become my friends and I trust them. When I need to buy another car, I won't even consider going some where else. These guys have a customer for life.

mgjones1

8 de dic. de 2014

Quick lane is very efficient, the staff is friendly, mechanics knowledgeable and I didn't have an appt and was seen within ten minutes. Keep up the good work!

tstonerock

5 de dic. de 2014

My four wheel drive went out on my truck and they got it back working properly. Also my door open sensor needed replaced. The price of the repair was less then the estimate, which was great for me and shows me that Masheter Ford Service is out to fix your car/truck and give you a fair price.Thank youTim Stonerock

rtdoug

4 de dic. de 2014

Service installation completed on my 2005 Mercury Sable was performed & completed in a timely & professional manner. Service Dept Manager Dick Aeling kept me informed in a timely manner of the work as it progressed to completion.

Melvin L Penrod

27 de nov. de 2014

Purchased a 2012 Escape XLT (my 3rd Escape) with very low miles. My Sale man was named Jim Franklin, very knowledgeable about the vehicle and the sales procedures. I've owned the vehicle for 6 weeks and driven about 5000 miles. I purchased vehicles from Masheter Ford in 1973 a new Torino Sport when I was just a junior ladd in the Navy, they took care of me when other area dealer wouldn't. I'm now retired from the Navy and back in central Ohio and will continue to purchase from this dealership. They sell one BRAND which shows me they have a loyalty which is becoming more and more unusual today. Melvin L Penrod AGCS USN Retired

jojow241

19 de nov. de 2014

Rep at counter was very helpful and so was the technician. All and all a great experience they got me in and out in no time. Thanks guys.

catmome

16 de nov. de 2014

I have a Ford Edge (which I love), and service my car at Dick Masheter. Dave Aeling, service writer is very good, and is always polite and courteous. The only mechanic I let work on my car is Rodney Rickman ... he's awesome and can diagnois the problem usually by me just telling him what is happening. He is definitely the "go-to guy' for sync issues. Please keep these guys happy so they stay ... they are the reason I service at Dick Masheter.Kelli M.

Valerie Palazzolo

14 de nov. de 2014

I have been going to the Dick Masheter Ford Dealership for over 8 years buying cars and having them serviced - and every visit has been professional.

ejdajellymane1

13 de nov. de 2014

I had a good experience. The staff were friendly, payed attention to my concerns and addressed them to satisfaction. I would recommend this location to others.

tmh507

27 de oct. de 2014

As a woman, I find car service intimidating. Starr Carr was the employee who provided me with assistance. She was extremely informative and answered all my questions. My car was serviced quickly while I waited. I felt comfortable that my car was serviced well. Two thumbs up for Quick Lane Service!!!

troop2346

20 de oct. de 2014

I waited for my car at the Quick Lane and I was done so fast. I appreciate not having to wait. I recommend this as an easy option for general maintenance.

awalk33

14 de oct. de 2014

I picked my vehicle up after an engine replacement. The service advisor I was working with when I dropped my vehicle off was not there. I was helped be another service advisor which made the ordeal tolerable. The warranty information and explanation of what was done to my vehicle were explained completely. He was very friendly, and attentive to my needs. I will take my vehicle back for all maintenance.

amg7612

8 de oct. de 2014

Greta service,and the staff was very helpful and friendly.I would recommend you to anyone. The staff made sure I knew what was going on the entire time a d answered any questions I asked.

rainbwglitter

2 de oct. de 2014

I had to take my mariner in to be serviced because of problems resulting from recalls and the service department was very helpful fitting me in and looked up the recalls so i ended up not having to pay anything. my car has been running smoothly ever since. That was the 3rd time i had taken my car there and i wouldn't take it anywhere else.

Colliera530

30 de sep. de 2014

I obtained a car back in April 2014. Since then the service has been great. Went here for a oil change. Service went quick and efficient. Enjoyed my experienced. Will go back for additional services.

jallenlee

28 de sep. de 2014

I have been a Very satisfied Dick Masheter customer for over 15 years . During that time I have purchased 8 vehicles, mostly F-150's, a Ranger, & 2 Edges. The sales staff have always been friendly professional and couterious, and I have always been treated fairly. I have come to rely on their professional service staff to maintain my vehicles at a very high standard of quality. I have had body work performed on several vehicles and found the staff and work to be exceptional. The Quick Lane Department for routine maintenance is indeed quick and easy, with a pleasant waiting area and friendly professional staff.

ricardo frazier

27 de sep. de 2014

Friendly people,all employees had a beautiful attitude,made me feel like one of their own,very comfortable waiting room.love the hospitality. Keep coming back

Lilliant

24 de sep. de 2014

They were fast, professional, and experienced. I would recommend them to anybody.I have been here multiple times and every time was stress free and hassle free.

maryann0618

17 de sep. de 2014

great place to buy a vehicle and great place to get your car fix with great customer service techs was very knowledgeable, and service manager had great customer service skills

dw5

8 de sep. de 2014

i have been taking my Fusion for regular scheduled maintenance for the past two years. The staff in the quick service have been very professional and friendly, always ready to answer questions, etc.i recently had a check engine light come on and the service required to make the repair was to replace the catalytic converter. the repair was completed in the time specified without any issues and at the a little less than the price quoted. i will continue to have my car serviced by the folks at Dick Masheter as well as recommend them.

rj9314

3 de sep. de 2014

Went for an oil change. Prompt service. Technician was professional and prompt. Receptionist was very friendly and informative. Overall great experience. I come here for all services.

Ejohnso9

21 de ago. de 2014

I've had nothing but great service from this dealer since2005, at that time I owned a 2003 escape. Everyone is alwaysnice and friendly. I highly recommed this dealer.Elmer Johnson

James2u

14 de ago. de 2014

I've been coming to Masheter since 2007 when I bought my truck. I dialysis have to buy new tires and looking for an additional car for my son. As long as I live in Ohio this is where I will come!

glenna.wirth

10 de ago. de 2014

Super service. Very nice people. I would highly recommend this dealer. I came in for service and was treated fantastic. I have bought from them years ago and would again. Very class act owner also.

themagelives

8 de ago. de 2014

Excellent work. Will come back due to closeness to mu home and the quality of service I received. If your in the need of repair come to fick masheter

NoahJaiteh

7 de ago. de 2014

I took my 2008 Ford Taurus for repairs and it was an excellent experience. They gave me the correct diagnosis and what was required to fix it. They were even kind enough to give me ride home while they fixed my car.

Taurus2010

19 de jul. de 2014

I took my son's 2008 Ford Edge into Dick Masheter Ford for the Works package. During the inspection they advised me of additional repairs that will need to be done at some time. As I did not have time then to do it I will return at another time and I felt no pressure to schedule a time or do it that day. I was also instructed how to send in my information to receive a $10 rebate on the Works package. That was a nice plus.

tropicitygirl

15 de jul. de 2014

Last Friday evening took and left my 2003 Ford Taurus to diagnose a leak. Within the hour got a call to confirm it was transmission fluid leaking from a valve. I was given the time frame for when the car will be ready! I picked my car up yesterday and two pleasant surprises! According to Christian Wells, the replaced parts and labor will cost me nothing . . .apparently was still under warranty (I don't know if another repair facility will tell me that!) The next surprise . . . Mark Skaggs the technician had taken the initiative to go beyond the initial inspection for the leak and must have noticed a bulb needed replacing. I had no idea a bulb had blown! I think he even provided free labor!!! You are my friends! I will be back.I also like that their Quick Lane is quick! Also first come first serve means more flexibility with my time. Twice the oil change did not take too long . . . Besides there's Wifi to keep you busy! and the staff behind the desk (Star and Christian ) are very polite and professional and of course friendly. On the occasions when Christian was serving me, despite the fact there is a line she remains calm and unflustered treating Each customer with respect and smiled and chatted throughout her interactions.

angelagude

12 de jul. de 2014

Everyone is there for YOU! I bought a Ford Escape 2011 and it's the BEST. Love my experience, the people and the service. I go there for my oil changes and they are fast, efficient and friendly. No question where I will be getting my next vehicle. Starr Carr is a wonderful young lady, very friendly, pleasant and always the best customer service. Thanks for all you do!

Mwcantrell

12 de jul. de 2014

Travis was very professional and courteous. He was very knowledgable with the Ford products. I would certainly recommend him for future visits to the dealership.

lpacejohnston

11 de jul. de 2014

My daughter in law continues to praise the service on her vehicle. My son has a 2003 Tahoe with well over170,000 miles and is constantly on the road. It rides like a dream. When I asked who his mechanic was he said Dick Masheter. My daughter just recently purchased a new Fusion. She too was very happy with her sales experience. I have a Classic Limited Edition Van, I will not hesitate to bring it to you for service needs!!! Keep up the great work!

madisonborn

11 de jul. de 2014

Had a great experience with the sales office as well as the service department. Starr Carr was very professional as well as caring. She answered all my questions and gave assistance when needed.

maprt66

3 de jul. de 2014

First time experience, fast friendly and timely and reasonable. Dealt with another dealership for 30 plus years and left due to faulty workmanship, big turnover in service department. Was very pleased with the experience at the Quick Lane and will definitely be back. Also, will be considering Dick Masheter for the next new ford.

rk338106

23 de jun. de 2014

I have taken my Fusion in for oil changes since it was new and I've never had any problems or unexpected happenings come when dealing Dick Masheter Service. I feel as a valued customer and I will continue to visit the location for my service needs.

milanmercury10

20 de jun. de 2014

I had a crank fail issue with my Mercury, every shop in town told me they were 100% sure it was the coil pack and wanted to charge me an "arm and a leg" to fix this problem they were so sure of. Well I've had bad experiences with taking my car to Non-Ford Authorized Mechanics. So I thought I'd take it to a Ford dealer for service, which I was very skeptical about because I was always under the impression that the dealer always cost more. My vehicle ended up being in the shop for 2 weeks, which may sound terrible, but I'm glad it was! Andrew and the guys at Dick Masheter Ford were able to tell me right away that this problem had nothing to do with my spark plugs or coil pack like I was previously lead to believe. If I would have listened to the "master technician" at Pep Boys, I would've paid my hard earned money on something that was not the root of the problem at all. The gentlemen at Ford took care of my vehicle and expressed concern as if it were their own family's car! Finally they discovered after extensive research that I had a PCM malfunction and they ordered the part and my Mercury fired right up! And to top it all off I thought I was going to have to work four jobs to pay off the bill I racked up, I was wrong again. Andrew worked with me and got me the best priced deal that worked for the both of us. The amount of great customer service I got from the time I had my vehicle towed onto the lot, to the time I happily drove it back home with no doubt in my mind that the problem was taken care of correctly the first time, will keep me coming back to Dick Masheter Ford for as long as I own my 2010 Mercury Milan for all my services needs.

kakimonster

18 de jun. de 2014

I go to Dick Masheter's Quick Lane to routinely get my oil changed and tires rotated. Everyone there is so nice and helpful. I get the most thorough service and Starr Carr always goes over all the inspection results before I leave. I wouldn't go anywhere else. They are the best!!!

Jon.a.register

18 de jun. de 2014

I had to bring my ford 250 super duty in for an alignment since it was not aligned at purchase. Quick and friendly at Masheter

Kgibson227

17 de jun. de 2014

Always great service and fast time for a great price. Bought my truck here and have had all my service and check ups here since

jones2010

16 de jun. de 2014

My experience at Dick Masheter Ford today was great. I will give them a 9 for a rating becuase the employees were very friendly and respectful. Also, they were helpful in every way. The service I received today was quick.

dddddddddd

13 de jun. de 2014

today was a funn time droping my van off.. even though my car is broke i is still my car and it needs to be taking care of... thats why i choose Dick masherler ford.. the

sweetcook

7 de jun. de 2014

I have a 2008 Ford Edge. I was very satisfied with the personnel being friendly and answering my questions concerning my Ford Advantage standings, plus the knowledge of price and type of battery I should purchase. I had "The Works" as far as an oil change and the work was done in a very timely fashion, along with complete courtesy!! I would and I do recommend this service center to our friends and family!! Sharon Kline

IncredibleHulk

2 de jun. de 2014

The service and friendliness of the staff members is consistently excellent. I've been a loyal customer for about two years now and they never disappoint. Starr Carr is the best service leader. Her professionalism, and ability to connect with the customer is just amazing. I'd also like to thank Michael Gordon for his superior work. He was very kink and friendly; he actually took the time to show me the things that need attention to make sure that my vehicle is running like new.

nanrick33

2 de jun. de 2014

Hello!I would like to compliment the staff of DICK MASHETER FORD and the great customer service of the QUICK LANE PROCESS.Respectfully,Rick Baumann

dldild

29 de may. de 2014

Starr was very helpful in explaining what needed to be done to my car. She asked if I had a rewards card, which I do, and helped apply my savings to my trip today. She was very professional in her dealing with me and other clients.

simonfernandez

21 de may. de 2014

I took in a 2003 Mercury Grand Marquis for basic servicing. Oil and oil filter were changed, the tires were inflated and rotated, brakes checked and battery tested for $40. For the price and quality of work, I recommend Dick Masheter.

flex53

20 de may. de 2014

On Monday, May 19, 2014, I was extremely pleased with the service I received at this location. My husband usually takes our vehicles in for service, but, I decided to tag along this particular day. Starr Carr was extremely knowledgeable, very professional and courteous. Not only to us, but to other customers getting their vehicles serviced as well. The Staff was extremely professional and knowledgeable as well.We will continue our business at the Dick Masheter Ford, 1090 S. Hamilton Rd, location as long as we have our vehicle.Thank you to Starr and Staff.April & Larry Muldrow

AlainaMitchell

19 de may. de 2014

I bought my first vehicle with Dick Masheter Ford in December 2012. I don't normally write reviews however I have received such positive service through them ever since, I felt compelled to do so. I have interacted with various employees in the quick lane, service and sales departments. Their employees are nothing short of being courteous, helpful and quick!! I recommend this dealership for all services. I love my Ford Focus and I love the fact that I can trust one dealership to keep my car in excellent condition! Hands down, awesome service.

Indumathi

12 de may. de 2014

I bought a new Ford Fiesta sedan and Brad Craver at Dick Masheter was very friendly and efficient. He patiently explained all the technical details and made the process real fast. It was a completely satisfying experience with him.

jghee

12 de may. de 2014

My recent experience at Dick Masheter Ford, 1090 S. Hamilton Rd. Columbus, Ohio was very pleasurable. While getting my vehicle serviced, Chris Pinson synced my phone to my vehicle, which I had no idea could be done. The professionalism and quality of service are very much appreciated.

carleenmarie

10 de may. de 2014

had replacement of front brake pads and resurface rotors, replace exhaust bot that was broken. Service department was very friendly and understanding of the time frame. I have used the service department many times since we had are escape was very please and reasonable cost but most of all I felt very confident in the work that was done ...............thanks to everyone service dept to the sales dept as we bought are car there in 2007

kthcamp

3 de may. de 2014

They were amazing! In and Out! I was going to spend more money by doing each service separately and the clerk told me about the the works for only $40 bucks.

osp1211

29 de abr. de 2014

They keep my vehicles in top shape so I'm not on the side of the road. I have three vehicles that all get serviced here.

Rondizzal2002

17 de abr. de 2014

Both vehicles i own are well over 100,000 miles. The quick Lane keeps me on the road. Starr has been great and i wouldn't come to this dealership if it wasn't for her. I have no patients and am often angry and she always uplifts me and makes a bad visit a great visit!!!

kathy b

16 de abr. de 2014

salesman was very professional gave us quick service didn't push us away on what we wanted we left very satisfied

franknice

5 de abr. de 2014

The servicing of my vehicle was quick, fast, and convenient. Mr. Becker and the other service employees were courteous, informative,and the were all extremely professional.

ALauro

31 de mar. de 2014

I went in to have my oil changed and they not only serviced my needs but gave rebates & discounts. The gentleman was excellent at customer service and made sure my experience was good. I can say I purchased my Ford Edge elsewhere and Dick Masheter is where I go for servicing needs and future purchases.

TRankins

29 de mar. de 2014

In 2003 I, purchased my Explorer new from Dick Masheter Ford and anytime I need repairs I take it back to same dealership and the team who knows the history of my vehicle. They have always provided friendly service and completed repairs in a timely manner. My vehicle's odometer just hit 200000 and it still runs like new thanks to my friends at Dick Masheter.

buckiohio3247

26 de mar. de 2014

I had my oil changed and tires rotated today. The service people were great. The wait was not long and everything was taken care of. I will be returning here for all my service.

bigbutch

25 de mar. de 2014

I feel I got a very good deal on my trade in and the salesman did a very good job giving me the information. He made me feel like I needed to buy this car.

hunt1306

24 de mar. de 2014

WE HAD WORKED WITH MIKE CARR WHEN HE WORKED IN LANCASTER AND HAD A GREAT DEAL OF RESPECT FOR HIS SERVICE. WHEN HE LEFT LANCASTER TO WORK FOR DICK MASHETER WE FOLLOWED HIM TO PURCHASE OUR NEW ESCAPE. IN SHORT WE HAVE BEEN VERY PLEASED WITH HIS CONTINUED SUPPORT AS WELL AS THE GREAT SERVICE WE HAVE RECEIVED THROUGH THE DEALERSHIP. ALL THE EMPLOYEES HAVE TREATED US WITH PROFESSIONAL COURTESY AND WE HAVE BEEN PLEASED WITH THE ISSUES THAT BROUGHT US THERE FOR SERVICE. WE KNOW THAT WE CAN GET OUR ESCAPE SERVICED AT A CLOSER DEALERSHIP HOWEVER WE CHOSE TO CONTINUE OUR RELATIONSHIP WITH DICK MASHETER.

martin1948

14 de mar. de 2014

Dick Masheter Ford has been our dealer and repair service for more than 10 years and we are completely satisfied with their work. We currently own 2 vehicles that we purchased at their dealership and we love our vehicles. We are always telling people to use their service as we have over the years. Fredrick and Nadine Martin.

M_darrington

14 de mar. de 2014

Love the service that was provided. I had an excellent experience and they had my service completed in a very quick and timely. Great place

dhubbard

11 de mar. de 2014

Sales and service experience are all that they should be. I am completely satsified. The staff is friendly and helpful and seem to be genuinely interested in providing an excellent product at a competitive price.

MimiTesfai

4 de mar. de 2014

I've been receiving service from Ford Quick Lane for sometime (7+years) and what keeps me coming back is the friendly and respectful/respectable customer service. The entire department is friendly, quick and knowledgeable. My SUV is always done right the first time and they always give me updated information that keep me updated on the status of my SUV. I simply receive great car service from the entire team and plan on continuing so. I appreciate Ford, the people and service.

msvdawg

28 de feb. de 2014

I am pleased with the service received. Customer Service was welcoming and answers questions asked of them. Starr appears to be very knowledgeable and informative when answering questions. Although, I did not have direct contact with the Technician, I would rate Michael Bair (477)'s work pretty good. This is based on the service provided and noted on the Report Card.

jurelltopper1134

28 de feb. de 2014

They were quick, professional, and polite. A good experience. Even when I was waiting in the waiting room everyone was so helpful. Felt like I was home.

kelchaos8

18 de feb. de 2014

The courteous and helpful staff at the Quick Lane shop..Bob took me in at 3, even though closing time is 5, and put new tires on my car. And Chris had a hell of a time getting my wheels off and back on, but he did it right and my car rides like new again. They made time for an oil change when i remembered to tell em i needed one at 4 o'clock. Thanks to everyone at the Quick Lane!

flathead09

4 de feb. de 2014

TO WHO IT MAY CONCERN, MY NAME IS DAVE ;MY FATHER ALWAYS GOT HIS COMPANY CARS HERE,SO I GOT ONE HERE TOO. BOTH OF US REALLY LOVE THE KINDNESS AND SERVICE YOU GAVE US, SO KEEP UP THE GOOD WORK. ' THANKS TO ALL' I DAVEREALLY LOVE MY FORD F150 XLT.I WILL KEEP COMING BACK . YOUR FRENID DAVE HARTNESS

whiplash22004

29 de ene. de 2014

They are always curtious, take great care of my vehicle, always answer my questions with a smile and they take time to make sure I am happy with their work and service.

dldild

22 de ene. de 2014

Rick advised me that I didn't have to schedule an appointment unless it were for a problem. For maintenance service I could come directly and get serviced. That will help me in the future as I am located about fifteen miles away. His help is appreciated.

jammer123m

14 de ene. de 2014

I recently moved to the area and I was in search of a new Ford dealership for service. I drive a 2012 Ford F-150 Raptor so I am very particular about who services my truck. The previous dealership I was going to was great at customer service, so I was a little leery about finding a new shop. I went to Dick Masheter for a standard servicing of my truck. Oil change, fluid checks, tire rotation etc... The service was quick and great. I walked in, they asked me what I needed done, I told them, and they took my truck right back and got start. One thing what was great was I could sit there and watch them work on my truck. I knew everything they were doing and could keep an eye on it. I received a summary sheet of what they checked and where was wearing and in good shape. I know how to work on cars, but I choose to let the dealership work on my Raptor. Everything they put down was stop on. I didn't feel like I was being cheated or pressured. The price was right on for everything I got done.I would not write a positive review if I did not plan on taking my truck back to Dick Masheter. They will be servicing my truck going forward. Great experience.

wector

10 de ene. de 2014

Had a great experience, was in and out in a timely manner, nice friendly, andknowledgeable people . Veryinformatioal on my car,and what was needed , very inforativeon upcoming services needed. Great pricing and affordability, with flexible service hours.

01092014

9 de ene. de 2014

I had called to make an appointment to get my Expedition serviced, oil change etc. The person on the phone said no appointment was needed so I just came in a few days later when unfortunately they were busy on the repair side for up to a 2 hour wait. The gentlemen quickly said since you have no repairs and just need maintenance, I bet we can get you I to our quick lane side. He made the call and I drove over and they tookme immediately! In addition Starr was very kind and made sure that I was given all the appropriate discounts according to my plan. She even triple checked if my filter that needed replaced was covered under my plan without my asking! They were a pleasure and great service.

gretamae

8 de ene. de 2014

My late husband and I have been customers of Dick Masheter Ford dating all the way back to 1988 when we purchased our daughter's first car a 1988 Ford Escort. Since then we have purchased two Ford Taurus and currently drive a Ford 500. Our purchases have been based on the quality and the friendliness of their customer service. I must say the employees are very attentive to their customers. I have never been to the dealership and left unattended no more than 5 minutes. Fortunately, I have been blessed to only have minor maintenance done to my vehicles. Each time the repairman explained in detail the repairs that were necessary. The reason I continued to return to Dick Mashester Ford when I decided to purchased a vehicle was because they have a wonderful overall selection of vehicles in their inventory, and the prices of the vehicles were not overpriced and fit into my budget. I would definitely recommend this dealership/service department to others. I am also giving this dealership 5 Stars. Thank You in advance for your customer service and making me feel appreciated.

dot42

3 de ene. de 2014

We have purchased two vehicles from this dealer in the last few months and found them to be very friendly and accomodating. Their prices are very competitive and the sales staff knows their product. We would recommend them to anyone seeking to buy a Ford.

Wesley71

29 de dic. de 2013

This was my first time taking a car to Dick Masheter and the service advisors were very pleasant. I went to get an evaporator housing installed and after they went to order the part that's when they told me that it was a part that was no longer available. They found another part from another place which was put on for a lot cheaper. I will take my truck there from now on when I need something done.

matthammond0408

21 de nov. de 2013

I have used Dick Masheter for nearly 20 years to service my vehicles. The team there is always friendly and helpful. And the prices are fair.

Jayellekay

18 de nov. de 2013

Dick Masheter Ford came recommended to me from my hometown dealer, so I had a feeling they would be great. After going there twice, I would definitely recommend their service department to anyone, as both experiences exceeded my expectations.

5447

9 de nov. de 2013

Have been get my truck services here for several years , The quality of the work that they do, good customer services, always letting you know what is going on with your vehicle, answer all question and this week Starr Carr was excellent .

bkurash

7 de nov. de 2013

I have purchased two new vehicles at Dick Masherter Ford in the last three years and always have my vehicles serviced there. The sales and finance team as well as the service department and Qiuck Lane have made every aspect enjoyable. I would recommend Dick Masheter to anyone looking to purchase a vehicle or to have their vehicle serviced.

rckent

6 de nov. de 2013

I have enjoyed to quality of the people who make the company. When I am dealing with a service tech, that person is Dick Masheter. I feel as if the owner is servicing my car. A quality team will bring people back and when they come back they will feel good about walking through the door.Ehren I am opn the road I know my car is ready to preform as it was intended.Thank you Dick Masheter Ford.Sincerely,Rodney Kent, Columbus Ohio 43227

dldild

1 de nov. de 2013

I enjoyed working with people at Dick Masheter. They are very knowledgeable and friendly. Mike Hall did a great job assisting me with my purchase. I have had my car for about three months and have had a chance to experience the helpfulness or the maintenance staff also. All treated me professionally.I would highly recommend Dick Masheter to anyone looking to purchase a new vehicle.

ColumbusOhio

27 de sep. de 2013

Dick Masheter Ford Sales, Finance, and Service Departments strive to insure that customers needs and expectations are met. They want to establish and maintain long term client relations that are built on trust and cooperation. They will do what it takes to make things right. They live up to high standards of quality for both customer service and Ford products. They ask that the customer let them know if there is a problem; so they can take care of it immediately.

dougrt

26 de sep. de 2013

Have used services of Dick Masheter Ford for a # of years. Service has always been satisfactory. Consistent & reliable in their customer service functions. It is a Ford dealership that I would definitely recommend to you.

DanteDiNucci

23 de sep. de 2013

The experience is great they care very friendly and know what they are doing. Star is my favorite because she is funny and knows what she is doing.

bobbiduffharris

19 de sep. de 2013

Stopped in to see if I could get oil checked and make appointment , they were able to take me right then and found I was a quart low on oil and topped of my oil and washer fluid and checked it out for me. I was so happy since I was planning to leave in a few days on a trip and wanted to make sure my vehicle was in the best shape possible. They really put my mind at ease about my up coming trip. Thanks To all the guys and gals there I'll never go anywhere else.

BARBC123

10 de sep. de 2013

I ENJOYED MY VISIT AT QUICK LANE. COREY WAS VERY FRIENDLY AND INFORMATIVE. I WAS PLEASED WITH THE QUALITY OF WORK AND THE PRICE I WAS GIVEN.

race88

3 de sep. de 2013

service writer was very friendly and scheduling is very important for me and the service writer gets me in the very next day and the service is professional

repeat83

31 de ago. de 2013

the service people treated me very nice they knew what they were doing answered all of my questions I would recommend them to my friends and anybody else

Herkie2

29 de ago. de 2013

The men are always so nice and very helpful. Brandon has been working with me on all my ford cars. He is always letting me know about up coming sales.

rmoses33

28 de ago. de 2013

Staff was extremely accomidating to me as I did not have an appointment and was able to fit me in right away at the Quick Lane for service. I highly recommend using Dick Masheter for all FoMoCo Service Needs.

columbusbrowns

27 de ago. de 2013

They replied to my e-mail very quickly. The problem is that they still had cars list on there web site that were already sold.

GBlair1

23 de ago. de 2013

My experience at Dick Masheter was professional and the the service was done in a timely fashion. Having your vehicle serviced is not necessarily something I look foward to but because of the friendly environment I was able to focus my attention on other matters. The price was reasonable as well. I will continue to do business with Dick Masheter Ford.

Rdsss

22 de ago. de 2013

Brought in new Fusion for very annoying squeaking and popping. After three trips it still isn't fixed and they won't even return my calls! I've been a customer of theirs since 1992,however that will no longer be the case !

Veteran2020

18 de ago. de 2013

On July 27 2013 ,0900am Willie Smith & Margaret Smith (Mother):This has to be the greatest experience of buying a car since our first car in 15 years first. All the employees were so friendly and personable. I sure don't get this treatment anywhere else. They were not pushy at all and let you make up your own mind along with their knowledge about the car of purchase. It was actually fun dealing with them. We are so satisfied with the of 2 cars the same day purchase. The consultant Mr. Chris Pinson, came over and shook our hands and visited with us. I felt like I was the Bell of the Ball.Haney she completed the final paperwork so efficient. They all had such a kindred spirit. We were only on the lot about 10second when Chris Pinson came out to help us. Everyone we met were so gracious. I am so glad our grandson referred us to this place of business. I will surely do the same. Can't say enough about this place or the ones who work there. What a great experience professional staff my motheris enjoying her jeep,I like my car as well,we both appreciate everyone kindness will recommend our friends to your dealership. Again thank Chris Pinson he is and excellent consultant.Oh doing the service of our cars Quickland we could receive a "Detail Cleaning on both car.FREE.Thank You

msvdawg

16 de ago. de 2013

Brandon and Starr always provide very good customer service. When issues arise they are usually handled professionally and to satisfaction. I do recommend Quick Lane

maxooi

10 de ago. de 2013

good service in and out with in one and half hours for the works oil change and recall on speed cable car was given back clean with no finger prints on hood door or inside of car..........james

ohroadrnr

6 de ago. de 2013

The day I brought my truck for AC repair, the power was out, due to a storm. The staff did everything possible to ensure when service was available that my truck was serviced quickly and efficiently. Every time I have had Quick Lane work on either of my vehicles I have received courteous and efficient service. Bravo to Masheter Ford. No matter what department I have worked with, the service is always superb.

sxm7281961

3 de ago. de 2013

I was referred to Dick Masheter Ford when I purchase my 2008 Mercury Milan from Lindsey Automotive in March 2010; and is was recommended by the sales person that I take my vehicle their for all my services needs. Brandon and Starr are very knowledgeable and reliable when providing information in regarding to my vehicle service needs, they will assist in finding an alternative solution if needs, and they will take to next step to ensure the customers needs are met. Travis and Brian are very good technicians, they are the ones who usually work on my vehicle every time. They will explain will explain the pros and cons of the repair or the service needed. For me that help in a great deal in understanding the value of my vehicle and along with keep up on the maintenance.. Without Starr, Brandon, Brian, and Travis II probably would not continue to bring my vehicle back. These people add alot of value to the Quick Lane Department. Thank you,Antonio Travis Executive DirectorInner-Circle Communities

nsnider13

26 de jul. de 2013

Well I like Dick Masheter Ford Quick Lane Service because it is available any time, I don't have to have an appointment and I don't have to wait. The service Men and Lady's are always friendly and they always answer any questions I have and they keep my car running smoothly.Thank you

ekcupp

17 de jul. de 2013

I had went to Quick Lane to Purchase a New Tire.They did not have it in Stock.Starr apologized for my wait.She was very helpful and considerate.

skittles9999

9 de jul. de 2013

Recently I had collision related repairs done to my Buick SUV. This dealership understands what Customer Service really means, they are polite and actually listen. Becky from the body shop was extremely helpful and patiently answered my numerous questions, called me several times to keep me abreast of the whole process. At a time when I was dealing with pain and medical treatment I really appreciated that they took care of the repairs without any hassle.I was pleasantly surprised that they even vacuum cleaned the vehicle after the repairs were done. That, to me, is going above and beyond..!

MimiTesfai

2 de jul. de 2013

I have been recieving service from Ford Quick Lane since 2008 and still do! Great customer service, very detailed oriented and quick at what they do. I just like going to Ford because they do the job right the first time and always offer additional information about my suv that keeps me aware of the status of my suv so I plan on sticking around 6+ more years of great car service from this company. I appreciate Ford, the people and service.

dwatts1943

28 de jun. de 2013

dick masheter ford has always been the best service dept in town. They have worked on all of my ford vehicles since 1995 even when i bought them at other dealerships

Damiah21

19 de jun. de 2013

Star was why I gave the site such a great review. She was very nice and sat down and spent the time to tell me what was wrong with my car.

Rondizzal2002

8 de jun. de 2013

I am very pleased with Brandon, Starr and Corey in the Quick Lane. They are the best I have spent at least $3,000 in last 2months but its forth it.

lboyd55

31 de may. de 2013

We were looking to replace a vehicle that had recently been totaled with a small truck. My husband found the truck online at the Dick Masheter website, I think. Gene helped us take the truck for a test drive. The ride was smooth and the truck was easy for my husband to operate. Our questions were answer and we were able to look through the truck. It was the quality vehicle we wanted at a reasonable price but just above what we had wanted to pay. We worked though the details and purchased the Ford Explorer 4 door truck. We also bought an extended warranty once we talked with Eric. We feel confident that we received a great truck. Both gentlemen were courteous, friendly and respectful of our wishes.

Looking for Magnum

30 de may. de 2013

Even though the car was listed as for sale, the dealer stated that it was already sold.

Rick1970

24 de may. de 2013

Keith was very nice and helpful. Car was done in the time quoted and part was properly installed. I was even offered a ride home so I didn't have to wait. I am a return customer and will continue to have my car serviced here in the future.

CHADHUSKEY

24 de feb. de 2013

i applied for credit online thru ford, an got approved for 33k i inquired to this dealership thru cars.com about a particular focus st and was greeted with "would you like to schedule a test drive?" yes i would i responded, wojuld 6pm be too late? i didnt get any response, but the website says their hours are 7pm on saturday i was soo excited to drive and possibly buy the car i drove from my house in springfield (a little over an hour one way) to arrive just before 6pm. i was greeted with we close at 6pm the website says 7pm i responded... its wrong he said. moving on, i was told they dont let just anybody drive "special cars" like the focus st im 41years old middle class and have good credit also i drove over an hour at their offer to test drive it such a terrible experience.... i was and still am very upset. they didnt care im NOT buying something i dont drive... i have NEVER driven a focus my normal car is a 2006 chrysler 300c

stallarico

14 de ene. de 2013

Service dept mislead me in time to make repairs. Forgot to do requested oil as promised. Tried to use my old keys after installing a new ignition switch. Price quoted was to include 2 new keys. They reduced my bill by one key, yet I had to pay full price for 2 new keys. For all my troubles they should have programmed the new keys for free. To make their records favorable to their bosses they altered my invoice.

phatchett

10 de dic. de 2012

My experience with Dick Masheter was GREAT!!! We went to buy a new car and the experience was like no other. We've bought may cars from many dealerships, but this is the first time we really didn't have to haggle. My salesman was TOP NOTCH!! He took his time and talked to us to find out what our transportation needs and price range were, and put me in a 2013 Escape. I LOVE IT!!!! I give him and Dick Masheter, 100 stars!!Thank You Tom, and Dick Masheter

Ryarras

28 de sep. de 2012

Looking at a used 2007 Fusion SE V6 they had listed for $11,500. I took it on a test drive where it rode decently. During my inspection, I noticed the brakes looked old as well as the tires. But Mike assured me they were both brand new. The following week I took the car to Tilton's in Gahanna (where my family takes all of our cars for any maintenance) they confirmed my beliefs, noting that the brakes had less than 20% remaining and the tires needed to be replaced. When I brought up the issue to Mike, he 'assured' me that Tilton's was just saying that because they wanted more business and said that the tires needed to be 'broken in.' Anyways, I offered $9,500, about the top of the trade in value for the car, for Mike to tell me the ABSOLUTE lowest they could go was $11,200-$11,300. So I said 'no' and walked away. Within the next 10 days I bought a Milan from Byers (which I highly recommend) and I decided to continue to watch the price of the Fusion to see how long it took to sell. Within a week it was down to $10,900 and then to $10,500 and then to $9,995! Wow...what happened to $11,300 'being my bottom dollar'??!! Overall, Mike was very dishonest and I would not recommend him to anyone looking for a trusting salesman. He even told my mother (as I am a 20 year old buying my first car) that I was taking it 'too seriously.' C'mon!! Mike is awful.

Helmsie

16 de ago. de 2012

They said they were transferring plates from my trade to my new truck. 8 mos later we find they didn't. Now all they say is sorry we can't help you. Nice. Go Dick Go. Good name for screwing your customers.

ajj34

9 de ago. de 2012

I recieved a phone call from Mr. Isaac about how the were in need of used vehicles. He wanted me to bring in my truck to have it appraised and would they would work with me to get me in a new truck. I totaly explained the situation, that I had no money to put down and my current payment was at the top of my budget and how much I still owe on my current truck. He said they would work it out to where I wouldn't be way too upside down with a new vehicle. So I took the time to go in on my day off. Turned out to be a waste of time. The payment would have been $200 plus more than where I currently am at in my current loan. Great appraisel on my truck too, would have been about $7000 in the hole. ???? Sounded good over the phone, but don't waste my or anyone elses time!

Reboot235

23 de may. de 2012

I recently visited Masheter Ford to inquire about adding an extended warranty to my truck. When dealing with Haley in the finance department, we wrote down some pros vs cons on buying an extended warranty. She was amazing! She actually was able to trade me out of my 07 F-150 and into a 1 year old 11 F-150 still under factory warranty all for the same payment ($3 more, almost the same) as I pay now! She even got me an extended warranty and GAP insurance. More importantly I didn't have to write a check for an extended warranty and drive out in my old truck. Thanks again Haley! You are a beautiful asset to the company! ;) -Mike

jmblsw

15 de may. de 2012

Over the past few years, I have had the occasion to have three cars(my personal vehicle, my husband's and my father's vehicles" serviced at Masheter's. Each time I have been totally satisfied with the work and service provided.On my first visit, I was fortunate to have Mr. Scofield doing the work and have requested his services each time. As long as Mr. Scofield works for Masheter's, he'll continue to service my vehicles. I have never been treated with anything except respect, and have never felt that I had to "fight because I am a woman" in a car dealership/shop. Thanks guys..Keep up the good work!!!

redskins58

14 de may. de 2012

Dick Masheter Ford was recommended to me by my neighbor. I took my vehicle in for some much needed service work. I was very happy with Brandon and his professionalism. I had done a little home work and had a good idea of what 4 tires, servicing the brakes, changing the oil, etc was going to cost. I was very pleased when the estimate was less than Pep Boys and another Ford dealer closer to my home. The work was completed on time and I even received a free car wash. Thanks guys!!! I'll see you in 3,000 miles.

mhoffine

5 de abr. de 2012

If you looking for a pleasant experience when it comes to car buying. Take my word for it and stop by and see Chuck Stanley at Dick Masheter Ford. It took only a few minutes to realize that he wasn't the standard pushy car sales guy with little knowledge of cars or my interests. He has been in the business for a long time and treated me as if I was family. The finance guys were just as friendly. I really had a good experience and would recommend Dick Masheter to anyone looking for a car. Thanks again Chuck I am loving my Taurus!

jmathews001

3 de abr. de 2012

I will say the person I encountered was friendly the overall experience was that of leaving with more problems that were corrected and at a big cost to the consumer because of the experience. I ask for a system problem to be fixed and instead, I wound up with with a useless system that would never work. Interesting to know that when I bring a car in for servie it will be defered to Ford. In short I bought a new car based on the systems,devices, and services offered on the car at that time. Only to find later it took a unsleable dangerous system that would not work at best unless I pay a lot of money elsewhere and that will still not give me what I bought in this car.

dnmccoy

28 de mar. de 2012

Bought a used car recently, staff and management were very friendly accomidating until after the deal and paperwork was signed. I have had to go back to the dealership twice and have been treated rudely and the staff is very condiscending.With as many dealers Columbus has, I would advise against visiting Dick Masheter.

Truck guy

14 de ene. de 2012

I couldnt have been more impressed with how easy the whole process of purchasing from this dealer went. My sales person Gary was very professional and patient with me as we negotiated what I consider to be a good deal for both partys. I would definately recommend this dealer to anyone looking for a hassel free experience.

joewithacar

29 de dic. de 2011

Scam Service Department. My car was stranded near their shop with a bad alternator. Rather than tow it 60 miles home to fix myself, I jumped it and got it barely to them to have them install a new one. They wanted $250 just in the part cost. I walked across the street and got an alternator for $70 at Advance Auto Parts. Then, Dick Masheter said that one was faulty and I'd have to get another and pay a second time for installation since it wasn't their part. I took the alternator back to Advance, they tested it and it was fine. Hearing that, I told Dick Masheter to get my car off the lift, towed it home, and installed the alternator myself. It's still running strong 30k miles later. They were just mad that I didn't pay for their overpriced part, and they were going to try to get my money through labor. Next time, I'm paying for the tow home no matter how far away I am, I trust nobody to touch my cars...

Girl on a Budget

6 de dic. de 2011

Didn't know anything about this dealership going in, just that they had a car I liked. They were extremely flexible, letting me do multiple test drives and take the vehicle to an independent mechanic. Salesperson gave me his cell number and was completely available throughout the process. They were't very willing to negotiate in terms of price, even when I presented them with the repairs suggested by the independent mechanic. However, I still feel that I got a decent deal. Facilities are kind of old and uninviting but, I don't expect to be pampered when buying a used car. Within two weeks of my purchase, I had a couple fluke problems with the car. The dealership fixed them for no charge even though the problems weren't present at the time I bought it. Major bonus points for that! Overall, a good place to buy a car. Just make sure you do your research on price in advance.

01re

28 de sep. de 2011

Hold onto your wallet with both hands when you visit "your friends" at Dick Masheter Ford .... These guys are something else.... they want to charge you $93 an hour labor for some really unskilled technitions ....... They definately tried to overcharge me... they will take advantage of a persons lack of knowledge about cars and use it to exploit them for inflated prices and unnessesary repairs.... This place seems really shady to me ........ at least one thumb down !!!!

jrt1273

31 de dic. de 2010

Stay as far away from this place as you can! A few years ago I bought a used car here, which wasn't a Ford, so the main service department wouldn't even touch it, I had to go to the "Quick Lane" (which is basically just an oil change place) for my repairs. Many times the car either wasn't repaired or was given back to me in worse shape than I dropped it off. To top it all,one time when I dropped my car off for service, I asked if they would have a loaner car for me and they said they would. I get to the dealership, and there's no loaner car. So they agreed to pay for a rental car for me while mine was in the shop. Two months later I get a call from Enterprise Rent-A-Car asking me why I hadn't paid for the rental, the dealership never even picked up the tab and I had to pay $80 out of my own pocket! I finally cut my losses, got rid of the car, and bought a Toyota from another dealership, which I've been very happy with. I've already talked three people out of buying a new car from here, I'd advise you to stay away from here as well!

kevinseng

28 de abr. de 2010

I was looking online for a full size suv. I came across some options on dick masheter's web site. I called them up to see if the vehicles I was interested in where still there. They were and I went in and took them for a test drive. I liked there price and they gave me a decent price on my trade in. It was a good experence. they didn't try to push me into a higher payment or somthing I didn't want. I don't know anything about there service becasue my brother is a mechanic and he does all my work, but the sales and finacing were easy to work with.

cojohn143

22 de may. de 2009

I have taken my 99 Ford Ranger to Dick Masheter for service three times now. Each visit was for different reasons, and each time I received great customer service and I was very satisified with the final outcome of my visit. The first visit was simply to get the engine professionally detailed/cleaned. Initially the job done was just a steam clean, but after clarifying what I wanted done (I wanted it to look like a new engine), they did a super job. Because it took an additional day, they cut the price in half (hence, I was very happy). The second time was for a problem with my 4 x 4 relay switch/wiring. It was hard for them to find because it was bad wiring that needed to be found and repaired. They did a great job, and I paid a fair price for labor required to find it. The third visit was for a transmission related problem that was no longer present when I dropped off the vehicle. I let them keep the truck for 2 days to try to recreate the problem, but it would not reappear. I had some other work done while there as a convenience. Because they could not find any problem with the transmission or any circuits related to it, and I had just had it in the shop a month ago for the 4 x 4 problem, they did not charge me for the diagnostics ($85) used in trying to find the problem. Wendell was a great customer service advisor (he has been noted similiar in other reviews). I found these reviews while looking for a phone number, noticed some rated the service poor or worse, so that prompted me to write this review.

John Ferrell

2 de may. de 2009

My wife owns an 06 Focus, still in basic and extended warranty at the time of this writing. She called "our friend" Dick Masheter and inquired about repair or replacement of a windsshield wiper motor that failed during a terrible rainstorm yesterday. When she asked about the warranty she was told that it was not covered under warranty and that it would be 350 dollars. He simply wanted to rip off a woman for car repairs--there can be no other reason for this. We called another dealership who told us immediately that the defect was covered and got her car in right away. Make no mistake--there are people in this dealership's service department who are either lowlife criminals or absolutely stupid dorks. Would you trust your car and your safety to either one? Not us!

Polly Mason

9 de ene. de 2009

I payed over $3,000.00 for their Platnium rewards card and was told that I would get free oil changes for the life of my truck and all they want to do is add on extra expences. I have even taken my truck for second opinions on a repair that they insisted I needed to have done and the other service garage stated that I did not! It realy upsets me when Some one tries to cheat me. I went in for my supposed free oil change this morning and they said I had to get a fuel filter or I would have to pay for my oil change. To me that is fraud and blackmale. I will not buy another vehicle from them and I plan on letting evey person I meet know of their deceptive practices!

amh101877

31 de jul. de 2008

My buying experience was fine- nothing wrong with that. It's been the service end that has set me over the edge! The service men are rude and condescending. I was turned away for an oil change when I went to the "quick lube" side of the service station (where I was told to go when I bought my car) saying I needed an appointment. Well, my schedule does not allow me to make an appointment and I was told when I bought my car I didn't need one if I used that side. That is not the only reason, but I don' thave enough space- it was the final one to piss me off.

IanJ

29 de jul. de 2008

I went to Dick Masheter to have service done on my Ford Explorer and to have the recall work done on the cruise control. All of the staff were professional and very friendly. They took time to explain repairs that I didn't fully understand, and were more candid than I expected about what were typical problems for my vehicle. They were not the best at returning phone calls, but my service rep (Wendell) was always available when I called in.Once I received my estimate I did some checking with some knowledgeable friends about the quoted prices and also did some comparison shopping on the price they quoted for new tires. My research indicated their prices were a little on the high side, but not unreasonable (especially for a dealer, they usually do charge more). When I talked to them about what I had found, they were willing to match competitor prices on the tires (a significant markdown) and gave me a discount on the other repair work to bring it down to what I considered not only reasonable but competitive prices (especially when you consider they were providing factory original parts). This really didn't require a lot of negotiation on my part, just a little research and a brief conversation about what I found.Once I authorized the repairs they were completed within the estimated time, and though I didn't need it, they even offered to supply a loaner vehicle.Finally, when I went to pick up the car, I found that one of the repairs they had estimated didn't actually need to be done, they realized they had misdiagnosed a problem and I actually needed a much simpler (and less expensive) repair. Rather than pocket the money, or overcharge for the work they did to offset the discounts, they fixed the problem and charged me the lower price. (Call me a cynic, even though it should be standard practice it's not really what I expect from car repair shops).Overall I thought it was an unexpectedly pleasant experience. As much as I would have preferred to have the competitive prices without having to do the research, you can't blame them for trying to make money, that is what they are there to do. Wendell was awesome, and they will be on the top of my list the next time I need my vehicle serviced.

adiline

8 de jul. de 2008

I bought a ford explorer, and in one month after the purchase, I have had the vehicle only ten days out 30. It has been in to be fixed three times and this last time they have had it for two and a half weeks and still have not fixed it yet. They have lied continually about the vehicle and the warranty, only to find out that the problem is covered under the warranty. Then they were going to use used parts to fix it after they promised me to my face that they were not going to. I would not only not recommend this dealership I will do everything in my power to make sure that people DO NOT buy from dick masheter ford. No body deserves to be treated the way we have and to be lied to.

arlyona

1 de mar. de 2008

After purchasing a 06 Five Hundred last year, I was very happy with the salesperson (B. Prater). As part of my purchase I was given a "gold card" and told that I would get "lifetime $15.95 oil changes" I have had my oil changed there ever since. My most recent visit to Quick Change provided me a much different picture of your business. I was told if I didnt do my regular maintenance there I wasn't eligible for the 15.95 oil changes and that the lifetime price was now 18.95. I guess I have a different definition of lifetime. I was also asked if I wanted my tires rotated. My response was no. I carefully watched the technician not rotate my tires. When my car was ready I was told that my bill was over $40. When I asked why, the response was the cost for the tire rotation. When I responded that I said no to the tire rotation and that the tires werent rotated any way, the service advisor removed the charge, and let me know that I wasnt welcome to visit the business for $15.95 oil changes, which were now $18.95 by the way, because I didnt have my regular maintenance performed there. When I responded those stipulations on the gold card were never communicated to me, nor was the gold card represented to me that way by your staff at the time of the sale, I was rudely told that I was incorrect, and that is the way it has always been. I reluctantly paid the $18.95 price plus the inflated charge for the extra quart of oil not covered in the deal. When I arrived home I found the original gold card paperwork, it didnt mention any conditions for receiving the lifetime price on the oil changes.In any event, now that I know I am no longer welcome there, I wont be back, for anything short of a recall on either of my two Ford vehicles! My future purchases will not be from Ford (Lincoln, Mercury, Mazda, Volvo, ect.) either.My friend Dick Masheter, I think NOT! I guess I have a different definition of friend also.Sincerely,Andrew R. Lyons

giantdon

8 de ago. de 2007

When I buy another Ford from Dick Masheter, I will only deal with Rudy. I have told people about him and one of them bought a car. The service was also great (Paul). I am looking for a mustang in the near furture.

corrections7

15 de jul. de 2007

My wife and I purchased 2007 ford Ranger. John Lee our salesperson worked with the budget we had. Their Financedepartment dept. (Jeff) is excellent. The whole group madecar buying a thrill instead of a dread. We are forever gratefulto them. We look to have a long enjoyable truck relationshipwith them. We are recommending them to our associates, andfriends. They are top in their field. Once again John and crewThank you....