Mi

6 de ene. de 2016

The employees lack integrity which is backed by the manager Ashton. They say they are not on commission but they are like all other dealers just trying to push a sale.

hgorby

24 de sep. de 2015

Dolan Lexus goes above and beyond to make sure their customers are pleased. I was so impressed with my experience with them that I will never deal with another car dealership as long as Dolan is around. I would recommend anybody looking for a vehicle to check them out.

SteveGMartin

31 de ago. de 2015

I recently visited this dealership to check out the new NX200T. I had seen a few of them around town and on TV, and I thought it would be fun to drive. Turns out, that vehicle wasn't a good fit for me, but my salesperson Jeremiah immediately asked me what I liked and didn't like and found another option for me. We drove an IS350 F-sport and I was in love. That night I did some more research online and compared the IS models. I was interested in trying the 250 since it was a considerable cost savings. I also got a very accurate trade-in quote using their online tool. My online inquiry in the late evening lead to a phone call first thing the next morning from one of the Internet sales people. I was also very impressed with this level of service. I called the Internet specialist back and he set up an appointment at the dealership for me in a matter of minutes. I went to the dealership, drove the 250, immediately determined that I needed a 350 and they went to work. Not only did I get an amazing deal, including great value for my trade and lots of manufacturer incentives, but it turns out I had an inaccurate payoff for my trade. When they called to get the payoff amount, it came back at almost $2000 lower. Instead of just hiding that extra profit in the deal, they promptly added it in to the deal and lowered my payment another $40/month. That says a lot to me. Overall, this was the most incredible car buying experience I have ever had. I have purchased dozens of cars in my day for myself and family, and nothing even comes close to the first-class experience I had at Dolan Lexus. I will be back here for any and all vehicles I need in the future. I can't say enough good things. Give them a shot if you are looking for vehicle! You may be surprised much car you can get even if you were not in the market for a luxury vehicle!

J. E.

4 de ago. de 2015

I rarely write reviews, but I make an exception for Dolan Lexus. Recently, I purchased a new car and had an amazing experience. It's obvious the team concept starts at the top. During the sale and car preparation, we were surprised to be contacted by the General Manager, Mr. Carroll, and a Sales Manager, Mr. Azevedo, who both made sure we were treated very well. Our sales person, Kevin Lafferty, made our experience move quickly without feeling pressured.After the sale, I received technical help from Brian Ralston to dial in the electronic portion of the car.And to top it off, Carlos Bucio knocked it out of the park with his professionalism and knowledge.I highly recommend Lexus of Reno to anyone looking for a great experience buying an amazing luxury car.Oh, one last item: I bought the IS 350 AWD and added the performance exhaust. If you're going to buy the 350, the performance exhaust is a must!!

jeanniemcgski

7 de jul. de 2015

Scott Hix and everyone involved in my transaction were top notch! During a stressful situation, Scott and all staff went above and beyond to exceed my expectations. I bought a used Lexus but they treated me like I was purchasing a brand new vehicle. Would recommend to anyone wanting a hassle-free experience. Super happy with my vehicle.Thanks Scott!Jean M. Reno, NV

T. Barrett

23 de jun. de 2015

My experience with Scott Hix, Ashton Carroll and Alex in vehicle delivery was very professional, great follow up and accommodating all our needs. This is our 4th Lexus purchased from deferent Lexus dealerships around the country and our Dolan experience was by far the most professional and detail oriented.

Sunshine

4 de jun. de 2015

My experience with Scott Hix and Kymberly Platt and the rest of the Dolan Lexus of Reno teamwas pleasant, simple, honest and hassle free. I asked a thousand questions and they werepatient and informative. Also, Brain Ralston took me through the technologyclass. He was helpful, knowledgeable and kind. I am glad I did not miss this.

AmyLakeTahoe

16 de may. de 2015

This is my second time purchasing a Lexus from Dolan Lexus as I couldn't imagine going anywhere else. Both Kymberly Platt and Scott Hicks were extreme professionals......knowledgeable, kind, helpful, and went the extra mile to ensure the service provided to me was top notch. The transaction was smooth, stress free, and no pressure whatsoever. Brian Ralston, the finance manager, was also helpful, patient, and knowledgeable. The Dolan Lexus team are the epitome of luxury, class, and completely exceeded my expectations. Thank you everyone! You have a customer for life! Cheers to your hard work and help!

sylvie the Rav4

8 de may. de 2015

I was impressed from the first steps with Dolan: my internet search and great price on the 2009 Rav4, the quick, friendly return call for an appointment, an email confirmation, then an excellent test drive. Shurat took me on a great route that helped me to truly understand how the car would fit my needs as a rural driver. The whole process was relaxed, positive and efficient. I love my Rav4, and the Dolan Lexus people really understood me when I said that while they sell cars every day, my experience was buying 3-4 cars several years apart in my whole life! I needed fundamental advice about my choices. The advice from Juan was practical and honest and I felt in my best interests. Dolan really understands how to get a great "word of mouth" recommendation, and I will happily give it!

happygirl

4 de may. de 2015

I worked with Mike Sheely last year and had a good experience. He was easy to get along with and he cared that I would be in an automobile that was affordable for me as well as a great car. He took the time to drive the car I was interested in over to my house so I could get first grabs on the car. The dealership gives quality service because there is an overall kindness that seems to emanate from the non salary staff when the car is brought in for service.

Satisfied Buyer!

22 de abr. de 2015

I want to thank Ashton Carroll personally for the Great experience my wife and I had recently at Dolan Lexus of Reno. We leased a 2016 IS250 AWD that was a perfect fit for my wife in every way. Ashton stayed involved throughout the process and involved Sharat Raghunathan who was great in terms of providing insight as to the car's functional and performance capabilities. The selection of available cars we were interested in was significant. When the car was delivered, in Lexus style it was done first class, reminding me of the exceptional customer experience Lexus provides. This is the second Lexus I have had from this dealer and will be back for our next car!Bruce Lensch

dotti999

14 de abr. de 2015

Took my car in the first time for a headlight recall, service department said there was no problem noted. After the first rain my headlights filled up with water, made an appointment, showed up and they said yes there is a problem, but we don't have the headlights in stock. Then they asked me why I didn't call the parts department to check on the availability of the parts. Will never go to this dealership again. I was in the market for a new car, but after this it won't be at this dealership. Two strikes and you're out, the treatment was so uncalled for. I just wanted my headlights fixed and they made it clear they weren't going to do them without my waiting for another week or so. I asked them to call me when the parts were ordered, it's been 4 days and no call.

nvgirl

8 de abr. de 2015

Showed up about 30 minutes before closing to take a look at the Lexus ES. Scott Hix was helpful and informative. I wanted to test drive and offered to come back the following day, but Scott insisted that I drive the car that night and stayed late to allow me to do so. Decided to purchase the following day. Scott was not available that day, but Juan Jimenez and Kevin took excellent care of me. All three were friendly and service oriented. Purchase was smooth and actually enjoyable. Thanks. Love my new Lexus!

Samuel

17 de mar. de 2015

Kymberly pays attention to detail, and is very experienced in car sales. I live in Atlanta, but I purchased my 2015 Lexus Nx from Dolan Lexus. Kymberly ensured that the sales process was as smooth as possible. I told her the specifications I needed, and she did a great job of finding my exact vehicle. She is flexible and an effective communicator, responding to phone calls and emails promptly. Thank you very much Kymberly!

Paolo

3 de mar. de 2015

I recently leased a new Lexus GX 460 fromBrian Ralston at Dolan Lexas in Reno and was impressed with the level of service and knowledge I was presented with. I have an extremely tight schedule and have never been one to walk onto a new car lot. Brian made it possible to test drive the GX as well as learn about what the vehicle has to offer from a tech standpoint by graciously bringing the car to me at a time that worked in my schedule . When I actually made it to the dealership to purchase the vehicle, I was pleasantly surprised at the sincerity and overall friendliness of the entire staff ....I would highly recommend Brian and those at Dolan Lexas to anyone looking to purchase a vehicle.

elflynn

2 de mar. de 2015

Just got my car yesterday after several months as it was built to my specific specifications. The staff at Dolan Lexus were very accomodating and kept me informed as to the progress and estimated arrival time. Overall, after stumbling with the first one we thought was committed to us, our experience was excellent and would highly recommend the dealership. Elaine

IQ

10 de feb. de 2015

This is our second RX, obviously we love Lexus cars. On top of that we have a great and an awesome sales representative. Kimberly helped us on our first RX and we were so impressed with everything that's why we have to call her again for this one because we know that we will have the best buying experience again. Not only Kimberly but the whole team was awesome helping us making our purchase as smooth as possible. Thank you guys, we will always be grateful and will recommend you to all our friends.

Sully0212

26 de ene. de 2015

Had to select a replacement for our 2012 IS-250 as the lease was done. After attending the Auto Show and looking at numerous other models, we decided to stick with Lexus. Connor O'Day provided outstanding customer service and follow-up leading up to our new lease. Jason Stone, Michael, and Todd also did an outstanding job in test drives, paperwork, and set-up. I highly recommend Dolan Lexus for a quality experience!

Lexie

12 de ene. de 2015

Kymberly Platt is awesome she works for her clients. It was a great experience working with her and Sam Parmar. This is our 2nd Lexus, we have been very happy with the Dolan Lexus everyone is so very friendly. You are always taken care of. No pressure. Thanks so much Kymberly and Sam for making are experience awesome. Made are day. We love are Rx 350 it's beatiful and drives like a dream!!!

davidhoward711atgmail.com

11 de ene. de 2015

We just purchased our second vehicle in two years from Dolan Lexus and we will definitely be back to visit for our next vehicle. Everyone was helpful and knowledgeable. No pressure here, and everyone kept their word, everything that was promised was delivered. Mt wife loves her car purchased December 2013, and I love my truck purchased January 2015.

DaniC

27 de dic. de 2014

My experience at Lexus was outsatandind!! Scott Hix took such great care of my family and he continues to to follow up with us to make sure we still love our car Love my car love Dolan Lexus!!!

WillContreras

14 de nov. de 2014

Kimberly did a great job helping us pick out a car! I would recommend her to anyone and I just did a few minutes ago which lead me to write a review about my experience with her assisting us.

Sneace

14 de nov. de 2014

I was about to have a new baby. Needed a new car that I deemed safe. Wanted a Prius. This woman was kind and helpful. Got a great deal. Kym can be trusted. She absolutely works for the customer!

Pac22

6 de nov. de 2014

I am a businesswoman who has bought (and sold) numerous vehicles. I was asked by a friend to accompany her to this dealership to provide guidance and support in purchasing a vehicle. I can honestly say that I have NEVER experienced such RUDE, UNPROFESSIONAL and PUSHY staff as the ones at this dealership (excluding the gentleman who assisted with the test drive). Agreed upon "deliverables" on the due bill were not met, interest rate appeared higher on the initial contract and the staff was very argumentative. Nothing but problems with this dealership. Highly DO NOT RECCOMMEND!!!!

diannekelling

3 de nov. de 2014

We purchased our first Lexus, a 2015 IS 250 and had a very pleasant experience. The entire Dolan Lexus staff was extremely knowledgeable and very friendly. Everyone made sure we were well taken care of. There was absolutely no pressure to buy a car. This has been the best experience we have ever had in purchasing a new car from a dealership. We especially want to say thank you to Mike McKeen, Brian Ralston and Juan Jimenez. They were absolutely outstanding! I will definitely refer others to Dolan Lexus in the future. Thank you again for making our car buying experience absolutely wonderful!!Dianne and Steve Kelling

mtnfolks

23 de oct. de 2014

We just bought a certified pre-owned Lexus GS 350. The entire staff at the dealership was outstanding, with a special shout-out to our sales rep Major Mike Sheely. Major Mike went the extra mile to answer our questions and to make sure we were well taken care of. Even the GM of the dealership, Ashton Carroll, pitched in when we had questions. This is our first Lexus, and I love the feeling of being spoiled by a dealership. Absolutely everyone on staff that we had dealings with were polite, helpful, knowledgeable, and kind.

Patti Stine

21 de oct. de 2014

We recently purchased our second RX350 from Dolan Lexus and wouldn't go anywhere else. Their staff is fantastic, from sales to service. Our sales person each time has been Todd Jones. His willingness to go the extra step to make sure we've been happy with our purchases is another reason we've been impressed. My husband and I have dealt with other car dealerships over the years and can honestly say they could take lessons from Dolan Lexus on how to treat their customers.

michelle torres

12 de sep. de 2014

The entire Dolan Lexus team made my car purchase experience an amazing one. They were all very patient with me as I spent several months researching and test driving several vehicles before finally choosing the RX450h. I visited many other dealerships and the customer service at Dolan far exceeded them all.I am proud to become a member of the Dolan Lexus family and look forward to working with them in the future.Special thanks to the following members that were very kind in assisting me through this process: Mike McKeen, Gabi Deal, Jeremiah, Todd, and Brian Ralston.

Sherry McKee

15 de ago. de 2014

I have recently made Reno my permanent home and used my 2002 Ford Van to move all my belongings from CA to Reno. Time now to move up to a nicer car and get rid of the van. I shopped online for Crossover models in many different brands. They were all pretty much the same until I came to the Lexus CT 200, hybrid. It seemed head and shoulders above the field. Soon I was at the Dolan Lexus dealership and being greeted by Todd Jones. I have not bought any car for 12 years and no NEW car in about 50 years. My, my, how the cars have changed and the way to buy a car too! This time I never felt any pressure to buy and also got a lot of useful information. Todd encouraged me to drive the vehicle but I was not ready for that. (I'm a 71-year-old female) We went for a test drive but I let him do the driving. Still impressed with the vehicle I returned to the dealership about a week later as I had worked up the courage to drive the car! At this point there was a small hiccup as I had made an appointment to see Todd again but no one seemed to know about it. After showing me the car again he introduced me to to Mike McKeen. and I drove while Mike didn't get TOO nervous! He explained the systems in the car that I was using at the moment but did not confuse me with all the information about the numerous other electronic marvels in the car. Returned safely back to Dolan and I said I would like to buy. Mike and Todd immediately turned into busy bees and the task was accomplished with the help of Ashton who was, I think, in the manager's seat that day. Then it was the "money man's" turn to help me. His name is Juan Jimenez and he is obviously very competent because we were able to complete our transaction even though the computer system for the entire dealership was on the fritz that day. I did not buy the car I drove! I wanted a completely different color scheme inside and out. Thought there would be a long wait to get it but not so! The staff was able to locate just what I wanted at another dealership and it will be shipped to Reno for me to pick up in a matter of a very few days! I'M SO EXCITED!It has been explained that Dolan offers a class to help me learn about my new vehicle and use all the systems. This is something I will need and will be happy to have available. At Dolan I was happy to work with:Todd JonesMike McKeen, a very new but still knowledgeable employeeAshton, sorry I didn't get your last name! He is personable and very helpful. Juan Jiminez, hope your computer ills are fixed by now!I gave 4 stars instead of 5 due to the computer that kept us there so long. I missed lunch and I don't do well when I don't eat regularly. Computer problems are common, I know, and never helpful!

Ralph

23 de jul. de 2014

The car I wanted was not even in the town or on the lot. Bad misrepresentation. I drove 50 minutes to the dealer that could not locate the car. Finally it arrived two days later. I was treated very well at the dealer with a very experienced lady named Kimberly, whom sold me the car. Had it not been for her and the staff treating me like a human I would have told ten others and they would have told ten more, but thank God it was a great experience.

tsbcglobal

18 de jul. de 2014

Best car purchasing experience I have had. No pressure, friendly, professional and caring. Ashton and Ginger were wonderful to work with!! We put off buying a new car for a couple of years, because we dreaded the process....we will never look for a car anywhere but Lexus of Reno in the future!

Annie1730

30 de may. de 2014

Bruno is a very good representative for Lexus. He was very helpful as this is the first car I have purchased alone.It was a big decision for me. Ashton, Bryan, and Alex also were very professional and helpful. If I can still drivein a few years, I will purchase another Lexus!!! Annette Mortimer

rvandruff

29 de may. de 2014

I found this car on the Internet. My experience at Dolan Lexus has been great. So very professional. I recommend them. They are very helpful.

cameadows

5 de mar. de 2014

Lyndle Farris did an outstanding job describing and demonstrating all the wonderful features on our RX450 Hybrid. He spent a lot of time with answering questions and completing the test drive. He also helped me arrange the sale as a surprise gift for my wife on Valentine's Day, complete with the big red Lexus bow!

truckee1

2 de feb. de 2014

My wife and I recently purchased a Lexus from this dealership. Lexus cars sell themselves so whether or not to buy is totally up to the dealer. Todd Jones gets a great rating because he gave us no reason to consider another dealership. Here is a highlight of our purchase experience: On our initial visit to the dealership Todd Jones introduced himself and welcomed us to the dealership. We informed him of our interest in a specific model. Then, Todd escorted us to the car and began sharing and demonstrating his product knowledge. We took notice of his enthusiasm and energy for the Lexus brand. If he had been using the "same old same old" sales hype we were out of there. While he attempted to sell us a car that day there was no pressure to buy. Todd called us a week later to follow up and we told him we were interested in another model. Todd recited the day and time for our next visit and said he would have a car waiting for us. Upon arriving he was at the ready and the car was there. Again, Todd shared his product knowledge. Again, we left the dealership however, this time there was no attempt to sell us the car that day. A few weeks later Todd called to follow up. At that time we told him we were interested in buying and set up a meeting time. Upon returning Todd introduced us to Bruno Azevedo. Bruno's priority, like Todd, was to answer questions with an eagerness to share product knowledge along with no pressure to buy. When we were ready to buy Bruno handled the negotiating. After concluding the transaction it became apparent this dealership is all about the value of the Lexus brand and will sell you a car when you are ready.

jdbonzon

8 de ene. de 2014

My wife and I visited Lexus of Reno in December, 2013, in order to start shopping for a new/used car to replace our 2001 Subaru. Our contact with the dealership began with a phone call to Todd Jones, who had been recommended to us by friends, as we were driving into Reno. Todd was very helpful and professional on the phone, and got a very clear idea of our interests. By the time we arrived at the dealership, Todd (who was meeting with another client when we arrived) had arranged to have Lyndle Farris begin working with us. Lyndle already had a vehicle meeting our requirements ready for us to consider, and quickly added a second. When it became evident that we had more interest in one of the cars, he and Todd focused on ensuring that we fully understood the features and benefits, without pressuring us. Long story short, the car they identified for us was perfect. We were able to reach a satisfactory agreement relatively quickly and fairly. The car was ready for us a few days later, as agreed, after adding some additional equipment we requested and performing a complete certification of the car. We could not have been happier with the service, attentiveness, and all around high quality exhibited by Todd and Lyndle, and the rest of the staff at Lexus of Reno.

SharonDixon

8 de oct. de 2013

Since 1990 I have been a Lexus car owner, with several new Lexus vehicles since then. With all my new car purchases, I have never experienced the great service and smooth process as I just did from Reno Lexus. Not only the process of the purchase was smooth, but the great service in the delivery of the vehicle was the best ever. I cannot say enough positive comments about my experience in buying my new RX 350 at the Lexus of Reno. I was greeted by an enthusiastic sales person (Todd Jones). He was extremely helpful and knowledgeable of the car. We went on a test drive in which he helped to show me how many of the items on the car worked. Once we got back to the sales office he proceeded to go over the car in great detail. I never felt pressured to buy. I left the dealership that day to think about what I wanted to do and to look at various other cars. I came back a week or so later to see Todd Jones to confirm the RX 350 was the car for me to buy. Todd greeted me again with his wonderful smile and took me on yet another test drive and reviewed the car and what I wanted from a car to help me with my decision. Once I told him I wanted to proceed with the purchase as long as I could get good deal. He immediately went to bat for me. I ended up with what I feel is a very good deal. Once the deal was finalized I was blown away by the amazing customer service of the entire dealership. Brain Ralston spent a solid 2 hours going over every aspect of the car and Lexus Enform. Brian brought the features and the car to life for me. I have never left a dealership before knowing how to use and operate everything on the vehicle. The technology would have been hard to learn all the features, but in Brian going over them, I now know how to use each to my interest and advantage. From Todd, to Brian to the Manager, each was excellent to deal with. If you want to have a great process in buying a car, and to feel even better after the purchase, then Lexus of Reno is definitely the place to go to purchase a car. Their customer service is the best I have ever experienced. The entire staff is amazing.

sierrags

6 de oct. de 2013

Great staff and a great overall experience!! They really went the extra mile to get the vehicle we wanted as quickly as possible, as well as a great price ! Excellent delivery specialist as well !! Had a great appointment and great overall experince with the staff and the vehichle.

LeslieSalaz

20 de sep. de 2013

Excellent dealership to work with. This was one of the best buying experiences that I have had when purchasing a car. They were very friendly and coutious about the needs I was looking for in a car. Lyndle did everything he could to get me into a car as well as their finance department. I would recommend this dealership or any Dolan Automotive group. These guys are the best.

RenoLorraine

18 de sep. de 2013

Kym sold us on the 2013 Lexus Rx450h by identifying our needs very well and by listening to our expectations regarding the trade-in (2010 Lexus Rx450h) and this process. She was very patient and extremely helpful; a real pleasure to deal with.Brian followed up demonstrating to us the technical advances of this new Lexus. He showed us features in this 2013 Lexus that we may have had in the 2010 Lexus but simply were not aware of; plus he clearly demonstrated that Lexus' technical aspects are cutting edge - and he was able to do so in simple terms which even we could understand and follow.

nancyheld

13 de sep. de 2013

It could not have been a better experience. Enthusiastic saleswoman (Kymberly Platt) who knew everything about every model and was willing to search all the way to Tokyo to find what I wanted. She also took it in stride when I change the model and color at the last moment. Then I went to pick it up and instead of just being handed the keys I was given a graduate course on every safety and fun feature including the whole navigation/media/radio/assistance menu by Brian Ralston. I have bought many cars in my life but never had a better experience!

rjk7784

12 de sep. de 2013

My husband and I shopped for a few weeks, looking for a new vehicle. We have owned 2 Lexus Rx, so we were thinking maybe something different. We knew we would have to consider a Lexus because we have enjoyed the others. We met Bruno, our salesman, we liked him. He was very professional and open to showing us everything. I had been surprised at other dealerships they seemed to think they knew what vehicle was best for me. We test drove the Lexus 2013 RX 350, we were impressed, but not ready to make a commitment. Bruno knew we were looking around, he stayed in contact with us but no pressure. We returned about a week or two later, ready to purchase the car we drove. One reason because we decided the Lexus was the best car for us and we wanted to do business with Bruno. The car we had driven was sold. Bruno was not deterred, he offered to get us a vehicle just like it and continued to show what they had available. He listened to us!! We went home with a 2013 Lexus 450h, it's the BEST**** My husband loves the smooth transmission!!! Paper work seamless. Mr. Jimenez made it a pleasant experience!!I returned a week later to meet with the delivery specialist Brian. I was nervous!! The car is just so smart!!! Brian put me at ease and I really enjoyed learning how to use the amenities the vehicle offers. He is a saint!!! (really) Brian is a good teacher and very patience. He even gave me an "A". He was being kind (saint) and funny!My husband and I both enjoyed this experience!We LOVE our LEXUS*** R/J

artstudio42

1 de sep. de 2013

Today we purchased a 2013 Lexus RX 450 H and received outstanding, personable, and knowledgable attention from all of the Lexus personnel that we dealt with. They were all exceptionally patient, pleasant, considerate, and concerned that all of our needs were met and all of our questions were thoroughly answered.

Maggie

17 de ago. de 2013

The I-net contact immediately responded to my online inquiry and so did the sales rep w/updated pics. However, when I asked for carfax report details to be provided by end of week, 3 days, no response. It's been over a month since I inquired of vehicle, and that very vehicle is still sitting in the dealer's lot. G'luck!

Hankers111

3 de ago. de 2013

Terrible dealership do not shop here!! First we got lied to about the serivce history of the used lexus we bought. 10 months later I sold the car & asked for a refund on the overpriced warranty I bought. They pro-rated the price and charged me for 3 years when I didn't even own the car. Too bad was the attitude I got. They are very friendly here but also very dishonest. Do not shop here.

Charlie

2 de ago. de 2013

I drove 200 miles out of my way to buy a car from them. They told me on the phone they would match price from other dealer. So I got a hotel room, bought dinner and met sales rep, Daniel in the am. When I asked about the price, he said " they could not match the price I quoted because they are small dealer and have to get higher margins on the cars they sell". Nice. Their price was $3,000 higher. I left promptly. They will say anything to get you in their showroom apparently. Anyway, beware. Just another car dealership I would stay away from.

Carconsumer97

25 de jun. de 2013

Every aspect of car purchase process was handled by dealership staff with professionalism, expert knowledge, and excellent customer service. This is the fourth Lexus that we have purchased from Lexus of Reno dealership. Kymberly Platt was execeptionally knowledgeable and helpful during the shopping process. Price beat dealerships in Sacramento, San Jose, and Santa Monica. Brian Ralston's assistance at delivery was very helpful and exceeded all expectations. Lexus of Reno is a model of excellence in customer service.

theszabo

12 de may. de 2013

I had just called 3 different Lexus dealerships, Lexus of Roseville, Lexus of Sacramento, and North Park Lexus and all had issues working with me. The two Californian dealerships told me they had no specials for the ES which I was looking for. They did not even try to help me in this respect. Both tried to get me to buy an IS. It was like they did not want to listen to me at all. When I called Reno and Kim-Anne answered that all changed. She was kind, knowledgeable, and more than anything she was willing to listen to me. After I described what I wanted and answered a few questions she came back to me within minutes with a great deal. I can't express how happy I am with her and her service. With one phone call she made my bad experience of trying to buy a Lexus into a good one. She would be a valuable asset to any team. Thank you again for making this a positive experience for me.

Sunshine67

9 de may. de 2013

Brian Rolston: Great followup with customer. Christopher Capurro: very detailed oriented. Marc Csentery: made you seem like family.Highly recommend this dealership for buying previously owned cars. I purchased a 2010 automobile in EXCELLENT condition. The processwas very enjoyable experience from the start to the finish.

pinkyb

2 de may. de 2013

Bruno was the absolute best sales representative I have ever encountered. He presented himself professionally, his product knowledge was superior and he listened to my wants and needs and satisfied each of them. Dealing with Bruno made the oft times difficult process of car buying more a pleasure. He is an asset to your organization in his professionalism and demeanor. I would not hesitate to refer others to Bruno and, of course, to Lexus of Reno who carries a premier product.In my due diligence I test drove Mercedes, BMW, Audi, Infiniti and Acura. The Lexus hybrid was, by far, the most luxurious, quiet and comfortable ride....and delivery WOW. i especially loved the red bow.Kim-Anne did a thorough job of introducing me to all of the vehicles' features. She was proficient and patient and ensured that i tried each one until I was satisfied that I could handle each on my own.I don't know what you could have done to improve upon my experience! It was exemplary.

Bigstan

27 de abr. de 2013

The personnel at Lexus of Reno are Outstanding. This is the 5th Lexus I have purchased from this dealer. The service staff are fantastic along with the parts and office staff. Lexus of Reno is the finest dealership I have dealt with during the past 47 years. The dealership is spotless, waiting area is just like being at home. This is just a small example why I keep going back.

darcmoore

26 de abr. de 2013

First off, the customer service received by Lyndle Farris was phenominal. The first question out of his mouth wasn't, "so how much you looking to spend." He took the time to introduce himself and ask if I would like to just simply look at the car. He spent a great deal of time going over the features before even taking me on a test drive. He treated me like a human being instead of a monthly statistical number. I recommended a friend to him and she bought a car from him the same day within 3 hours of my purchase.JJ was very professional. I felt he was honest in going over the options for financing and the add ons for the vehicle. As for Verlin and Brian, they too were very nice. They made sure to let me know I can come in 30 times if I need to in order to learn all of the operations of the vehicle and didn't make me feel like I had to learn the car in 5 minutes, give me my books and show me to the door!Kay was wonderful. I pulled into the service department and she opened her office door and scooped me right in to make sure I was not waiting, not cold and not wondering around wondering where to go. She was personable and made me feel like one her friends versus a customer! She had my loaner car ready to go and out the door knowing I had to get to work.

lexusmover

14 de abr. de 2013

We were very pleased and impressed with the knowledge of their product that both Bruno and Brian had, and their patience in making sure we understood everything. We have complete confidence that any and all future questions will be answered in the same professional manner. We would absolutely recommend Bruno to anyone wanting to purchase a car and Brian as a delivery specialist! Bill and Sandy Burdick

LexusFan1870

13 de abr. de 2013

I had my earlier Lexus vehicle serviced here for several years, so when it came time to consider a new purchase or lease, I thought I'd begin the process here. I found no need to go further. The sales person I dealt with (Tom Werbeckes) was knowledgeable and professional and answered all my questions and provided helpful (but not "pressurized") information. The delivery of the vehicle was done in a timely and very satisfactory manner and that's when the REAL service began--the delivery specialists were outstanding, and the continuing guidance I've received on all the technological advances of this car have been courteously provided by very skilled and professional staff. (Primarially, Brian Ralston, but also some others mentioned above.). I know that if I have more questions (which I'm sure I will), they will respond in helpful ways that won't make me feel that I'm a nuisance or stupid for asking. The friendly support I've received makes me happy to be part of the Lexus family, and to recommend this dealership without reservation to my friends.

CyndiJohnson

6 de abr. de 2013

I've always heard that Lexus provides exemplary service, and that holds true with our experience. We really hadn't intended to buy yesterday, but the exact model and color we wanted was available. Chris made the process so smooth and easy. I never felt pressured, and we walked away with a fair deal and a stunning convertible. Brian sat down with us briefly to schedule a tour of the car, he was so passionate about all the features, I can't wait to learn more. Lastly, JJ made the financing process easy and painless. We are thrilled to be a part of the wonderful Lexus family in Reno. Thanks, Guys, for going above and beyond!

Marvin Chappell

2 de abr. de 2013

We bought a used Lexus from Lexus of Reno, We took it today to have it serviced, and the people their just couldn't do enough for us. Frank Casey went above and beyond to help us, and made us feel welcome. We love it when people seem to enjoy helping us. We wouldn't take our car anywhere else, they did a great job! Thank you, Marvin Chappell

bobandpat

21 de mar. de 2013

Kim-Anne was very friendly and not pushy. She understood the features of the Lexus and was very good at explaining to us how they worked and why they were important. She guided very smoothly through the purchased process and made us both very comfortable. After the sale was completed she spent more time reviewing the features and demonstrating how to operate them.We would recommend Kim-Anne to our friends if they are in the market for a vehicle.Bob & Pat Nash.

km5612

20 de mar. de 2013

Kim-Anne was great. She was friendly and helpful on the phone and when i arrived at the dealership. She took care of everything i needed over the phone so that when i arrived, we looked at the car, took a fun test-drive and signed the paperwork. She was very knowledgeable and worked for me, helping me get what i wanted in the sale. Marc (the "closer") was also incredibly friendly, helpful and enjoyable. This is the third vehicle i have purchased from this dealership and will continue to purchase from Kim-Anne and this dealer when i am looking for another car.

ellenrand

14 de mar. de 2013

Kim-Anne was the reason this review was written. She was the employee who sold the car. She was friendly,efficient, knowlegable, and professional.. Kim-Anne was very thorough in instructing use of this luxurious and complicated automobile! She stressed the importance of not hesitating to call her and to please call her before getting frustrated with anything about the car. She is the employee who made the overall experience Great!!

sennygal

7 de mar. de 2013

All the staff were incredibly helpful. We had a great buying experience. Just wish that market conditions could produce larger selection of the make and model we wanted, but that is not related to anything from the dealership.

bjlongoni

2 de mar. de 2013

We are very pleased to be a part of the family at Lexus! Everyone we dealt with was friendly, courteous, helpfulinformative and went the extra mile, our experience was a great one. Bonnie Longonie and John Longoni

kvanry33

28 de feb. de 2013

Kim Anne and Kymberly were fantastic and unlike other car sales people I have dealt with in the past. I really enjoyed the buying experience from them and will buy my next car (Lexus) from them also. Thanks for your help.

barefists

25 de feb. de 2013

We met Kim-Ann Linthicum orginally at the Reno Car Show. Recognizing our interest in a Lexus, she followed up with several phone calls, inviting us to join her at the showroom to discuss the many options available to us. Because we have done business with Tom Dolan for many years, we felt comfortable returning to this dealership. Kim-Ann was professional, warm and welcoming and had a wealth of information on the various Lexus models we were considering. She provided for us a very positive experience. That, combined with Tom Dolan's hospitality and warmth, created an even "greater" experience for us...we are proud to be the new owners of a RX 350!

Lexus7777

25 de feb. de 2013

Wanted to express my thank you and appreciation to Kymberly, Marc and Valerie for the great customer experience. We felt no pressure or the standard back and forth for hours that we have endured during other car buying processes. Everyone was very friendly, professional and made us feel special during the entire process. I have recommended to all my friends that they go to you first if looking for a new car. You all were the best!!Thank you and looking forward to being part of the Lexus family!Sincerely,Tom & Dianne

cpparnham2

22 de feb. de 2013

This is our second Lexus that we have purchased from Lexus of Reno. Our experience with this dealership and the sales staff is the reason we came back to purchase our second vehicle. Our sales rep, Kim-Anne Linthicum, made our experience pleasant, easy and fun. Yes, fun! She took as much time as we needed without any pressure.Once again, Lexus of Reno and all of their staff, from sales to maintenance, are First Class!

Lexus7777

19 de feb. de 2013

Brian was very patient, professional and did his best to explain the features of our new Lexus to me. Not a tech person, he assist me with my phone, seats, etc. to ensure I was informed on all features available and how they work. Thank you Brian!Dianne Snowden-Goss

Cjack342

13 de feb. de 2013

Kim- Anne and everyone I dealt with at Lexus of Reno were pleasant and professional. Kim-Anne made sure that all aspects of my auto purchase went as smooth as possible. There were no gimmicks or surprises, which is a surprise! I would recommend Kim-Anne and Lexus dr Reno for anyone looking for a new or used vehicle.

Pude

13 de feb. de 2013

I had a wonderful experience buying my RX 350 on Sunday February 10, 2013 from Todd J. Thanks everyone who made my dream of owning an RX come true. The price & value were excellent for my 2012 vehicle purchase. Todd kept in touch with me over several weeks as I shopped the Internet deals for just the right SUV & hung in there with me as I struggled to make up my mind. I've waited a long time for this vehicle. Warmest regards, Judy Wong

j7mack

9 de feb. de 2013

I found this dealership is a first class operation. The sales rep was extremely helpful and all the staff that works there were very friendly and helpful. They make it a point to approach you as soon as you arrive. The purchase experience was stress free.

Won Yim

2 de feb. de 2013

Actually I'm newbie from Korea. It's really hard thing to buy a car in english. But great sales Kim Anne and super manager Saad,they gave me exactly that I want, kind and helpful and made it a great honor to deal with them. Of course they never gave me haggle price and every time they were professional and did not try to oversell me into something that I couldn't afford. Our deal was just finished in 30 mins. I highly recommend this shop as well as Kim Anne and Saad assistances in finding a vehicle to anyone. I will recommend if my father need new or used car. They have all kind of car. Thank you.

mghandi

30 de ene. de 2013

Brian Ralston at Lexus of Reno is the salesperson that I will highly recommend to my friends when they want to purchase a car from Lexus of Reno. He is a knowledgeable and courteous professional. My experience with Brian was based on my need to get acquainted with the detailed navigation system in my new RX350. Brian is an excellent and patient instructor. He is trustworthy and respectful. If you decide to buy your car from Lexus of Reno, you will be very pleased and happy to work with Brian for the purchase and the follow-up delivery process.

89703

30 de ene. de 2013

A great buying experience. Chris was friendly, informative and there was no high pressure sales pitch and Kim-Anne did a good job with the vehicle delivery. They were both very concerned that everything was to my satisfaction. And I'm loving the car!

ChristisKing

27 de ene. de 2013

Kim-Anne did an excellent job for us. Kim-Anne is very knowledgeable about all the cars we looked at. She is very personable and we had a very nice time with her. She worked very, very hard to find us just the right car. She understood our wants and needs and found us the perfect car which we bought on our first visit! We absolutely LOVE it!!! It was beautifully detailed. Reagan Rivera (the manager of the body shop and repairs) did an outstanding job.Tom Werbeckes did an amazing job as well. Our experience at Lexus was wonderful and I highly recommend them to anyone in the market for a car.

Christy Curtis

27 de ene. de 2013

They always treat you well at Lexus of Reno. Their friendliness and helpfulness was great! Kim-Anne was "on the ball" and called me as soon as a car came in that she knew I was interested in buying. She was right... and I bought it that day!

bigskybull

23 de ene. de 2013

I bought a lexus ES300H from Chris Capurro - he was great. Brian provided me with systems checks and an education on the vehicle. He was great too.

coltjohnson

20 de ene. de 2013

I have leased four car from this dealership and received nothing but top notch service. Kay Andrade is always very courteous and professional and I love Todd Jones' enthusiasm and "can do" attitude. I also must commend Brian Ralston on his knowledge and courtesy. I even must comment on the improved public relations efforts; for example TV commericals.

Berniew530

20 de ene. de 2013

Kim was very knowledgeable and helpful during the sales meeting as well as very accommodating after the sale in making sure that all our needs were satisfied when we returned for follow up service.She was able to assist us after the offices closed to answer all questions on operating this great vehicle.She still stays in touch and remembers my birthday, etc!That is real customer care.p

Jmikk

20 de ene. de 2013

Kim Anne greeted us with a very friendly smile and made us feel comfortable right away.There were four of us and everyone thought Kim Anne was extremely knowledgeable about All the Lexus models and features of each of them. During her test drive of each car, she showed us all the bells and whistles and we ended up falling in love with the Lexus RX 350While we were negotiating the price we felt Kim Anne relaxed us and went over all the details of the sale.After we bought the car , she had it all clean and shiny with a big red bow around our car. She took pictures and we sent them Right out to our families!! She showed us how to send them on our iPhone . Kim Anne also took the extra time to program both of our iPhones into the cars computer for hands free calling!!She also helped us play music on the cars blue tooth from our phone!!! What a great feature.I would like to thank Kim Anne for her cheerful nature and making us feel at ease in a stressful event in our lives.She has also been available after we returned home for questions that we had about the car.We would return to buy more cars to Kim Anne.She has our on going business in the future.

Morgan335

19 de ene. de 2013

I have a great experience with Kim-Ann of Lexus of Reno. I test drove the model I wanted in the fall and purchased in the new year. Kim-Ann was helpful and informative without overwhelming me with contact. She understood my purchase plan Nd got me into the car of my dreams. Thank you!

litasf

19 de ene. de 2013

Kim-Ann and Marc made our experience at Lexus of Reno a more than pleasant experience. The 2012 RX 350 will meet all of our needs, the price was within our range. We would like to thank everyone involved in sealing the deal.

helen.mayfield.39

19 de ene. de 2013

We highly recommend Kim-Anne to any one buying new or used car.We bought a new Lexus and love it , we found Kim-Ann very knowledgeableand caring. She takes the stress out of buying a car.We found her to be a big asset to the business.Thank You Kim The Mayfield's

Our 1st Lexus

19 de ene. de 2013

Thanks!For your assistance, persistence, help, and patience through our purchase experience. We are satisfied customers thanks to Kim-Anne's will-do attitude in working with us to get the car and deal we were looking for. Looking around elsewhere and visiting several times to her specifically she always had a smile despite our apparent indecision. She helped us get there- to the model, year and budget. We're happy customers and will be back! Thank you!

555boyden

18 de ene. de 2013

Everyone is engaging and informative. No high pressure sales. I was a repeat customer largely because of the excellent service. Would recommend this dealership to anyone.

gmrchinadi

15 de ene. de 2013

I had a great experience with both Chris and Brian, none of the run around you get in some situations. Answered my question aqnd gave me straight answers , especalyon price. Very definetly recommend both of the men I dealt with.

dhalabuk

13 de ene. de 2013

I have purchased my last two cars from Lexus of Reno. Todd and Kim Anne were both very professional, knowledgable and friendly. I strongly recommend them and the next time I am ready to buy a newer Lexus, you can be sure I will be looking them up.

gandjcox

12 de ene. de 2013

Brian was very accommodating by showing us several cars, explaining the systems of each car, and in the end helping us select the perfect car for us. He helped us through the financing process and has offered his continued support. Thanks to Lexus of Reno and Brian for making this car buying experience exceptional.

Steven Anderson

10 de ene. de 2013

Kim Anne was delightful. She made my wife and I feel at home the whole time. She answered our questions very well, and when she needed to get more information-she asked. We actually had a wonderful and easy buying experience with the Lexus team and Kim Anne helped surprise (play a trick on) our kids since the car was for them. She even put a huge red bow on it since it was right before Christmas. Nice touch!After we purchased the car, it had a starting problem. Kim Anne and Lexus took care of us and the problem and we've been sailing on fine ever since! Thanks Kim Anne!

renocarbuyer

8 de ene. de 2013

I have purchased two used cars from Lexus of Reno. Although buying used cars is always a little trying, I thought that this dealership was more straightforward than most. The used cars they stock tend to be higher end (I bought a BMW Z3 and a Mercedes C280). We bought an extended warranty on the Mercedes and have used it a couple of times. Both times the service rep was very courteous and helpful.

ducerenoblue

2 de ene. de 2013

The whole experience was fantastic from the salesperson Kim- Anne Linthicum, who wasn't pushy from the very beginning. She was very down to earth & easy to talk to. Even when it came time to sign in the finance dept, that experience was smooth as smooth could be. If your looking to buy, I would highly recommend Lexus of Reno.

WMorency

26 de dic. de 2012

Kim-Anne was very helpful and went out of her way to do everything she could to make things easy. This is my second car from Lexus of Reno and I will be back for my next car. Thank You.

jlzoghbi2

25 de dic. de 2012

Mr Walker was very accomodating. He was available, adjusted his schedule to meet ours. Took his time explaining and answering questions we had about the car. Very friendly, pleasent to communicate with. We were not pressured or intimidated during the process of buying our (now)Lexus. It was like he was buying the car for himself.Bottom line frank, friendly, honnest good communicator.

borealis

21 de dic. de 2012

Buying a car now is not like the old days - kicking a tire and looking at the engine just don't cut it. And . . .the engine is completely covered in the new Lexus anyway!After our purchase of the RX 350 SUV, we received almost two hours of "instruction" from Bryan Walker. From the navigation system and bluetooth, XM music, phone - it all seemed complicated at first. Bryan walked us through every step to get us "on-board" with all of the extras the vehicle offered.The car drives amazingly well . . . smooth and very quiet . . . handles great in the snow and ice also. Thanks to Bryan, we were able to use all the extra equipment with little learning curve.The instruction by Bryan Walker, a certified Lexus "after purchase specialist" was an added perk to buying at the Reno dealership.

rdgreen

21 de dic. de 2012

I could not connect my iPhone 5 to my 350RX Bluetooth. Kim Anne went all out to find a solution and she did. She was fabulous.

D. Searles

21 de dic. de 2012

This is the third Lexus that I have purchased. I have conducted business with the dealerships in Las Vegas, Albuquerque, and now Reno. I am hooked on Lexus luxury and quality. Each dealership, both the sales and service departments, have always exceeded my expectation. I was especially impressed with the sales associate that assisted me with my most recent purchase in Reno, Kim-Anne Linthicum. She was professional, knowledgabe and her friendly demeanor made me feel comfortable throughout the process. Not only was she a great salesperson but she did an excellent job on following up with some aftermarket additions I made to my vehicle. Give me a couple of years and I'm sure I'll be back to buy again. In the meantime I am happy to recommend your dealership and especially Kim-Anne to my friends and family.Thanks,D. Searles

Adlington

20 de dic. de 2012

Kay always goes above and beyond. The service is quick and courteous. They offer loaners. The atmosphere is amazing. Kay treats people like they are the most special person she's worked with all day, even when she is busy. She is knowledgeable and instills confidence. The car I purchased from this dealership is the best car I've ever had (competition include some nice--brand new cars including, Audi, BMW, Jeep, Toyota).

peggysus

17 de dic. de 2012

When I inquired about a 2009 Subaru Forester that I saw on the inventory of the Lexus dealer, I received a prompt reply from Bryan Walker. He set up an appointment for me to come in to test drive it. I was ill on the day of the appointment, but I set up another appointment the next week and we went for a test drive. I was very happy with all the features of the Forester. Bryan went out of his way to find all the service reports on the Forester. He also made sure that the recalls were taken care of before I took possession of the car. My daughter lives in California and had been in contact with Bruno Azevedo and Bryan Walker with the price negotiations since she had control of the money. Bryan drove out to my house on the morning of the sale and brought me back to the dealership. My daughter was able to deposit her check into the dealership account through the same bank. I was able to take possession of the car and drive home before a big snowstorm came into our area. I am very happy with the personal service I received and would definitely recommend this dealership.

cvcoppola

14 de dic. de 2012

Brian Ralston made the delivery of our new RX 350 to my wife and me today. He was extraordinarily well organized and thorough. I have purchased many new cars and Brian provided us hands down with the best car delivery we have ever experienced. We understand the preponderance of features our SUV has to offer and how to operate them. We had an outstanding explanation covering all facets of our stereo system including the use of the Bluetooth and streaming music. Brian exceeded our expectations and because of his stupendous delivery process we are enjoying the features of our RX 350 starting on day one of ownership. Our sincere appreciation is extended to Brian Ralston for his time and professional delivery.

Mjensen104

11 de dic. de 2012

I had a terrific experience and would recommend Lexus of Reno and Bryan Walker to anyone looking to buy a car!! The customer service and friendliness of the staff was first-class. They helped answer all my questions and eased all the concerns I had. I inquired about an Audi A5 and Bryan was prompt in calling me back, setting up an appointment for the test drive and eventually helping me make my decision to purchase. I had been looking at Audi's and received poor customer service elsewhere and was delighted at how nice the experience was at Lexus of Reno!

jeanpfarr

10 de dic. de 2012

This was my first time working with Lexus of Reno and I must say it was the smoothest and easiest car buying experience I have ever been a part of. No kidding, there was absolutely no sales pressure just a sincere interest to help us find the perfect match and to get all the paperwork... handled in the most timely and efficient manner. Our delivery specialist, Brian, spent almost 2 hours with us going over all the ins and outs of the audio and navigation systems along with detailed information and hands-on experience with each icon on the menu. What initially seemed daunting became almost second nature to us before we drove off of the lot.We are extremely satisfied customers and look forward to working with Lexus of Reno in the future.

Tberres

4 de dic. de 2012

Not only did we get a great price for our trade but got a good deal on the new RX we purchased. Since we came from Utah, they put us up in a hotel for 2 nights. We got a free car mat my wife wanted. This is by far the friendlist dealership I have dealt with and not your typical Lexus dealer. What a pleasure! It was well worth the drive and I would highly recommend that people should check them out.

kedonahu

30 de nov. de 2012

I went to this dealership because I saw a car on their internet site that I was interested in. When I got there the car was sold. Kim Anne asked me what I was interested in and she called me when a car she thought I might like came in. The car was everything I wanted plus more. There was one obstacle along the way which was worked out to my satisfaction. I just want to thank Kim Anne and Lexus Of Reno for making it possible for me to purchase this car. Thank you again Kim Anne for your hard work.

heather.flowers.14

29 de nov. de 2012

After experiencing an auto accident whereby my 2000 300XL was totaled by a high speed rear collision, and I walked away with only a concussion, I returned to the Lexus Dealership to purchase a replacement. I was treated with very sincere and professional care throughout my purchasing experience. Bryan Walker and Thomas Werbeckes went 'above and beyond' to restore me and my vehicle back to normal for me. I greatly appreciate their dedication and hard work. Truly-Heather Flowers

Sandra Paolini

20 de nov. de 2012

My husband and I went in to Lexus of Reno just to look, while on vacation. Kim-Anne came out to see us viewing cars and we immediately felt comfortable and welcome. She was very helpful and friendly and we ended up purchasing a beautiful used Lexus. It is the car of our dreams. Kim-Anne was supportive and worked with us and made us feel she was our advocate. We felt we had made a long time friend. Our experience was all good.

doutherdjr

20 de nov. de 2012

I have given this rating because Bryan Walker was very vigilante in working with me for a 2 week period to help me get my dream car. Thanks to him i am now the proud owner of a Pontiac Gto. Bryan's customer service and communication skills were a key role in sealing the deal. I was more than happy to fly into Reno to pick my car up. I will definately share my experience with others. Thanks again Bryan!

KrisyWatkins

7 de nov. de 2012

Our experience was wonderful! I cannot express my graditude enough! Kim-Anne was amazing, not only with us, but also with our 3 year old that came along with us. Everyone was so friendly and I felt like they were actually there to help US! I have never experienced a car purchasing experience quite like this! I will go back there next time we need a car and I will definitely be telling everyone we know what a great place Lexus of Reno is!

JudyLaverty

5 de nov. de 2012

From the first time I shook Don's hand I knew I could trust him to do the best job possible of restoring my IS250 which was so sandblasted from the Highway 89 pavement grinding in Truckee to Tahoe City, that they had to repaint everything on the car except the trunk lid. The workmanship and craftsmanship of the body shop crew is the best you can find. When the car was done, it was better than new. It is breathtaking. A gold medal to the painter. He is a true artist. Please thank them for me. Also, whenever I take my car in for service, I always go look at the new models. The sales staff are so nice, no or low pressure and friendly...they really make you comfortable. There is no "attitude" like I've experienced at my other luxury car dealerships in the past. I recommend Reno Lexus without hesitation and commend the staff for doing a great job of making the dealer look great and Lexus owners proud. I'll be back....

Bill Wymore

28 de oct. de 2012

Kim-Anne was extremely knowledgeable about both their new and used vehicles.She was very responsive to our requests, and wants us to have a working knowledge of the SUV's many features. We are pleased to recomend her to prospective buyers, as we are very pleased with her service.

Nickalosi

5 de oct. de 2012

Kim was awesome , no hassle and had the car I wanted in one day ! I called her in the morning and had my car and back to work by 2 pm They had everything ready to go when I showed up

tylerdunn

24 de sep. de 2012

I came to this dealership, not particularly looking to buy a new Lexus. However, the 2 used ones I had my eyes on were already sold. I proceeded to drive a couple of used ones, both reasonable deals. But when I saw the red color on a couple of vehicles in the lot, I was largely smitten. Kim-Anne was friendly, charming and very easy to deal with. She was a very candid young lady and obviously a very hard worker and willing to be frank to me in terms of what I wanted and what they could provide. She was able to find a new vehicle they were trying to lease and it was the color and had most of the options I wanted, which is, by the way, almost everything you can imagine. Though classified as an "entry level" Lexus by some sources, this is truly a luxury vehicle, loaded with features. In addition, I got some "extras" that were thrown in to entice someone who was leasing the car. Kim-Anne was a very capable go-between in the negotiation of the price and it went quite smoothly and I was happy with the amount I paid and certainly very happy with Kim-Anne's service. You can't go wrong with her.

TonyJ

17 de sep. de 2012

On Sep 15th, my wife and I purchased a Used ES 350 from Lexus of Reno. Our sales person Kim Anne was amazing to work with. I would highly recommend Kim Anne and Lexus of Reno to anyone looking for a great car to purchase. Best car buying experiance we have ever had. Thank you Kim Anne!!!

ladyevo9

3 de sep. de 2012

This in reference to the excellent service I received from Brian. This was the first time purchasing a vehicle from Lexus of Reno. While there were a few obstacles along the way, my salesperson and the dealership was supportive and encouraging. Brian handled the deal with care and provided insightful words regarding my credit score and trade in. He was courteous to my family as we toiled over the decision to purchase the car. I want to thank Brian for the deal I received and for the service they provided. Both were outstanding.

tiger

29 de ago. de 2012

After testing 2 cars I agreed to a price for 1 as long as Carfax issue was satified. The dealer called and asked me to come back in to inspect the vehicle and asued me it was in good condition. I said ok and let me know what time. A half hour later the same person Chirs Sandoval (finanace manager) called and said the sold the vehicle!

Byak

22 de ago. de 2012

Our entire experience at Lexus of Reno was positive. We most particularly enjoyed the friendly and attentive customer service provided by Todd Jones. He was diligent in attending to our requests and in keeping us informed about the status of our vehicle. Even when I changed the selection of the interior color AFTER he had ordered my vehicle, he was completely understanding and accommodating, and he found another vehicle that met my specifications. Ryon Walters was great and facilitated this agreement in a way which reflected his commitment to providing great service to local customers for a great product!

twilliams1

19 de ago. de 2012

Brian was very patient and helpful. He made the car buying experience easy. He even looked into better financing options than I had received from my bank.

kristin.clausen.56

15 de ago. de 2012

My husband and i bought our 2009 is 250 AWD from KIm-Anne. We are from Cali, she was so easy to work with since i am the most difficult person to deal with lol. we love her and will be buying another car from her some time soon :) thanks Kim.

cameron03081

14 de ago. de 2012

My process began by sending in a purchase inquiry, through Lexus of Reno's website, regarding a 2013 RX 350 lease. Aycon Morris promptly returned with an email, and followed up quickly with correspondence. I was able to get an appointment for the next day. Aycon was there to greet me when I arrived, and had pulled my first choice of vehicle out into the open so I could see it. I filled out the necessary initial paperwork. A one-time haggle deal was reached which seemed to satisfy both the dealer and I. The car was taken to get a full tank of gas and detailing while the rest of the paperwork was put together. Signing everything only took about 15 minutes, and Aycon surprised me with a huge bow on the car and took some pictures!Early the next day, Bryan Walker did the delivery (which explains the workings/features of the vehicle). He was very clear and I had no problems understanding anything; I felt confident that if anyone asked about how to operate this, that, or if the car could do "x," I'd be able to answer correctly. He also made sure I knew he was just a call away if I had any questions.Overall, my experience was virtually painless and positive. I definitely recommend Lexus of Reno, and will return there for future purchases.

kdonajk

4 de ago. de 2012

Personnel are friendly, professional, and helpful. The Lexus product is unsurpassed in my view. This is the third Lexus vehicle I have purchased. This is the second Lexus dealership I have worked with - and has the most supportive personnel.

bdrainy

2 de ago. de 2012

My wife and I had been looking for a used mid sized SUV. We found this a vehicle that fit our needs online, but it was a couple hours away from us. We had been working with a sales assoiciate (Aycan)via email. First and foremost she was extrememly slow to respond to questions. Once we agreed to the terms of the sale we called her and asked if they could hold the car for us as we could not come down til the following day. She stated "yes" and it would not be a problem. She calls us a short time later and states that she didnt put a hold on the car and the car has sold! Said she got busy with another customer and didnt do it. Generally dealerships have specific people that work in the internet sales department. It seems that this dealership doesnt and they cannot successfully handle both walk in and internet sales...

patnrepat

2 de ago. de 2012

Everyone was friendly and helpful. They took the time to explain everything about the car. Mark was extra helpful in getting autopay set up. Great team.

adbai

19 de jul. de 2012

It has been 7 years since my first dealing with Todd. We were off to a rocky start but Todd came through with his promises and got me a GS300 to start, then a RX400h for my wife, and another after she wreck it, and another for my mom... Most recently my best friend's mom needed a new car, Todd took great care of her and she was very happy.I have and always will refer any friends and family to Todd. Thank you Todd for always treating us right and making fair deals!

margie7

8 de jul. de 2012

Everyone was professional, courteous, and worked hard to make my car choice possible. I greatly appreciate the knowledge and time spent with me. I would recommend this dealership to anyone interested in purchasing or leasing.

pilipinas54

28 de jun. de 2012

Jesse, Kym and Verlin were very helpful, friendly and professional. They really tried to help us find what we were looking for. They spent a lot of time with us to get that accomplished. Todd also put in his share of making us feel comfortable and welcome. I know that my relationship with Lexus did not end when we signed the papers, but that anytime we have questions or need help with the car, they will be there to assist us. I would recommend this dealership to friends and especially the people (Jesse, Kym, Verlin and Todd) who made the experience a very pleasant one.

b.williams

25 de jun. de 2012

Kim-Anne was great to work with. She made sure that my wife and I were completely satisfied with everything, from water to closing of the deal. She continues to follow up with us after the deal was closed. Chris and Jesse made sure our financing and set up of vehicle were in order. I would definately recommend Lexus of Reno to everyone.Brent and Donna WilliamsLas Vegas, Nevada

kespinoza

18 de jun. de 2012

I first want to thank Kay and the service department, she is wonderful, receptive, friendly and efficient. I came back to Lexus for my second auto in part due to her. Please make sure she is recognized for her incredible customer service. Chris in finance was nice, efficient and did a good job. Verlin was truly wonderful and if it had not been for him, we might have gone to a different dealership in Sacramento or Oregon. He was very, very detailed and helpful in the delivery of our new RX350. I can't thank him enough for the customer service and listening to our concerns about the sales person. Verlin is a very important aspect of your sales tactics and hopefully you will never lose him...he saved your ass!!Lastly let me speak about Gary. Gary is an idiot. Gary the first time around treated me as though I was any female looking at a pretty sports care (this was in 2010). We loved the car and got it for exactly what we wanted so I really didn't care at the time. This time when we needed an SUV, neither of us (my husband nor I) wanted to deal with him but he was there immediately upon pulling into the dealership. My husband was prepared with the indepth research we had already done and what we wanted. My husband went over the car and showed Gary specifically what was needed for sale including the clear covering we wanted in specific places. He was VERY specific with Gary, again.....Not only did Gary not communicate this to the service people, he lied while Joe was discussing pricing. This individual is NOT a credit to your dealership. He may "close the deal", but if we ever return to Reno, we will NEVER work with him under any circumstances.I really hope this review is communicated to Gary, word of mouth is powerful in a relatively small town like Reno and you at Lexus are competing with many other car makes and models......Thank you for the opportunity to share this...Kelly Espinoza (and Joe Espinoza)

batman23ai

14 de jun. de 2012

Brian Ralston hands down was the Most Helpful, friendly and Genuine Person I've ever encountered. He got the ball rolling immediately after I emailed an interest about the vehicle they were carrying at their Dealership. Not for one second was he a "Salesman", but just a down to earth pleasure to be around. Not only did he pick me up from the airport, but it was his day off when doing so. It wasn't just the car that made my day, but the people of Lexus of Reno (Brian and others :) made it a day I will never forget for the rest of my Life! Thank you for the Wonderful experience.-Chris

hfatzer

10 de jun. de 2012

Bryan walked right up to us and offered help as we got out of our car after pulling in to the lot. We have had bad experiences at other dealers and usually are not taken very seriously (we look young). Bryan asked what we were looking for, we discussed what our options were, and the experience was very smoothe. Thanks for the experience and for making our experience a good one!

Missdrake

2 de jun. de 2012

I bought my RX 330 only six months ago in December. Shortly after purchasing my vehicle from Lexus of Reno, I began having serious issues with my air suspension. The ride was nearly unbearable. I could best describe it as saying it felt like I was riding a mechanical bull. I took it to service in January. I was told at that point that this was just the air suspension and there was nothing they could do. I accepted this and left thinking I just made a really bad decision. I finally couldn't deal with it anymore since it began to get worse. When I took it back I met with the sales manager Jesse Huggins. I explained my issues (after having an emotional breakdown). He said he would see if there was anything they could do to solve the issue and if not look into putting me into something else. After realizing there was nothing to be done to fix my car they put me with a rather new salesman to Lexus, Brian Ralston. Poor Brian is all I can say. He had nothing to do with the original sale and was now responsible for somehow making me happy. No matter what car we looked at he new just about everything there was to know. If he didn't know the answer to a question I had, he told me he didn't know but would find out. To me this shows a great deal of character in a person. He had no desire to lie to me about anything. We finally found a nearly perfect Gs 300. This car was clearly an upgrade from my RX but to make me happy they did everything they could to make this a close to even trade. I told them from the beginning that I put $3,500.00 down on my RX and couldn't possibly do it again. Not only did I not have to put anything down but my payments stayed almost the same. I honestly can't thank Brian and Jesse enough (and everyone at Lexus of Reno.).

bonnielrogers

31 de may. de 2012

I was debating about buying a new Lexus RX 350 and went throught the Costco program. John emailed me and called me regarding the type of accessories I wanted and was willing to work with my schedule. I found him to be attentive and thorough and to understand my needs. He has followed up several times to ensure my satisfaction and, even, mailed my pass to the national parks found in my trade-in. I recommend him highly to anyone interested in purchasing a Lexus, new or used.

srhardie

25 de may. de 2012

Both Gary and Todd were great to work with! They answered all of my questions and did not pressure me at all. Gary followed up with me twice after purchasing the car to be sure that I was happy with my purchase. I appreciated the follow-up. I would recommend either Gary or Todd to anyone interested in purchasing a Lexus in Reno. Thank you Gary and Todd!

jlponne

22 de may. de 2012

Kimberly anne was absolutely amazing!! She made sure we got the best deal and we were financed in our budget range!! Marc made sure to get us the best interest rate possible, everyone was so helpful and friendly! I would definitely recommend Lexus od Reno to everyone I know!! Go down and see Kim today!

jlmls460

10 de may. de 2012

You guys are the best! Seven Lexus(s) later, (or is plural, Lexii?), and I still keep coming back. Kudos to all the service folks that work with Jim. You folks always take great care of me and my company. I just bought new RX350 for my wife from Kymberly. I love dealing with people that make the process simple and effortless. Thanks, Kymberly! You have always been great to deal with.

flmckay

10 de may. de 2012

Kay has always been an exceptional service advisor. She makes me feel that she is there just to take care of me. She always sends me off with a hug. I am on my third Lexus, and I have always been satisfied with the service. My previous service rep was also very good. Must be the the dealership.

David Ingram

10 de may. de 2012

Kymberly Platt is an absolute joy to work with and her product knowledge is outstanding. Our latest purchase was a birthday surprise for my wife. Kymberly coordinated the surprise and had the new car on the showroom floor with a big bow on it and a sold sign with my wife's name on it. My wife and I were looking at various cars on the showroom floor and she saw this car and admired how she loved the interior and exterior colors. She sat in the car still not knowing it was for her and she said how much she loved it. I removed the sold sign from the dash and showed it to her saying that it was already sold. She sighed until she saw her name on the sign. The tears flowed and it just made her day.My sincere thanks goes out to Kymberly for pulling this all together.

Ray Garland

1 de may. de 2012

Steve Jones was the service writer when I bought my Lexus RX350 in for routine maintenance. He introduced my wife and I to Kimberly Platt who we then spent 40 minutes visiting with and getting to know. We told her we were looking for an attractive deal on a Bergundy Wine color 2008 Lexus RX 350 AWD. This was Thursday and she said one was scheduled to be in on Saturday. She called Saturday morning to say the list of expected cars had an error, that the one which had arrived was not what she had thought it would be and that we should not bother to come down. Later on Saturday she called to say that what we did want came in from another supplier and we made arrangements to test drive it on Sunday. That was normally her day off but she came in to accomodate us. We loved the car and made the deal and after certification and safety check, drove it away today, Tuesday, May 1, 2012. Kimberly is delightful in every way. Thoroughly professional but with a fun personality. Very knowledgeable about all the Lexus products and how they differ. She patient and never made us feel rushed. As we were getting ready to leave, she paired both of our iphones to the new car and to the Lexus I had purchased last summer. Truly dedicated to serving the customer to the best of her ability. We wouldn't hesitate to recommend her or use her services again.+

stevereno

1 de may. de 2012

I drove into Lexus of Reno just to look at a used car on recommendation from a friend who purchased a used car there. Gary Williams met me at the lot and with no pressure explained to me the different options, used vs new, buying vs leasing. Up until that time I have never bought a NEW car and I'm over 50 years old. Gary took the time to show me the options on payments and leasing vs buying. Never once did I feel pressured or felt like I was being "tricked" into something I didn't want. I never made it to the other dealers because I found what I wanted there, the price was great and the whole experience was very calming. The car is awesome. Thanks also to Blake Chapman the "Car intro guy" who takes you thru all the stuff in your car.

Vandyken

29 de abr. de 2012

I was very impressed with my experience with kim and verlin. They were professional, knowledgeable and easy to work with. I would say the whole experience was fun!They took their time with me. Never rushing me or pushing me. I liked the time with Verlin, because he explained everything about the car. I don't want to miss any feature. I felt very comfortable with everyone at the dealership.

kramer1111

21 de abr. de 2012

Verlin was extremely helpful in thoroughly eplaining the intracacies of my 2012 gx. Additionally, he seemed to take a genuine interest in my wife and myself. It was truely a pleasure picking up my vehicle. Gary W. and Todd J were also pleasant and helpful. Please make the position of Delivery Specialist a permannt one.

janzebrack

13 de abr. de 2012

Verlin Gunnels is marvelous at giving you step by step clear directions on how to operate your beautiful new Lexus. He is patient, very friendly and makes you feel comfortable. He went the extra mile to make sure I had everything needed for smooth riding. Kymberly Platt helped we with registration.

phanicha

10 de abr. de 2012

Since the beginning I was looking for buy a car, Gary William keep in touch with me at least 2-3 times a week.He is so good to keep eyes on cars that I might like and let me know. Since I met him the first time til I got my car, he is so friendly and really helpful. He is the best sale man I ever dealt with so far. He is very great on sale services.I recommend that Gary William is great sale man to deal with, fast, easy, friendly,helpful and really funny too.I have wonderful time dealing with him.

msanchez412

8 de abr. de 2012

We went to Lexus of Reno looking for a sports and family vehicles. Gary Williams was our sales expert. From the beginning to end he was very professional, friendly, and knowledgeable of all Lexus vehicles and incentives/promotions. He was able to get us a great deal on the 2012 RX 350 and IS 250! If you are looking for the best service in car luxury go to Lexus of Reno and ask for Gary Williams! We are reffering all of our family and friends to him. A few days later Gary called to personaly thank us and sent us a follow up letter in the mail! He really demonstrates the meaning of SERVICE EXCELLENCE!Verlin Gunnels also has an extensive amount of experience in the car industry. He was our point of contact for the delivery of both of our new cars. He was very thorough and patient showing us all of the features Lexus offers in each vehicle. Verlin introduced us to the Lexus staff and helped us register our car features. Verlin and staff put bows on the cars so we could take pictures! He synced our Iphones to our cars, personalized our seats, and even showed us how bluetooth pairing works!Both Gary and Verlin are true asets to Lexus of Reno. We highly recommend them and we will only do business with Lexus because of their efforts! Thank you from the Sanchez Family.

lacostacircle

28 de mar. de 2012

Our experience was great! The focus was on what we wanted and how the dealership could provide it for us in the best, most cost effective manner. Kymberly was great in helping us come away with exactly what we wanted. This is the 2nd time we have worked with her and each time we come away very happy. We think that she and the other staff are very helpful and a pleasure to work with.

sa7275

27 de mar. de 2012

Kim is awesome!!!!!Verlin was excellent at showing me how to work my new car..The whole experience was comfortable and not stressful at all

Konagirl5

24 de mar. de 2012

My husband and I just purchased our first Lexus, an RX 350. From the moment we set foot in the dealership, each and every person was very nice and accommodating. We were in the market for about a month and once we experienced the Lexus dealership, we knew this would be the vehicle for us. On our test drive, Todd and David were very, very knowledgeable about the suv and neither of them were pressuring or "salesy" ...we appreciated this so much. Other places really put the heat on after a test drive and it just was aggravating, making the whole process annoying. At Lexus, we never felt uneasy..the buying process from start to finish was wonderful. Everyone was warm and inviting, and we were repeatedly asked if we needed anything or had questions. The dealership itself is very nice too, very clean, and comfortable. We would like to commend everyone there for doing a great job...even the employees we did not actually meet greeted us with smiles. Thank you Lexus of Reno, buying a vehicle from you was truely a pleasure!

lynnrader

23 de mar. de 2012

I live in California near Sacramento and was looking for a used Honda Ridgeline. I located one at Lexus of Reno and phoned the dealership to inquire about the vehicle. My call was returned by Kymberly Platt, one of the sales representatives. I asked her to tell me some of the specifics about the vehicle. Not only did she do that, but she took her cellphone to the lot and did a "walk-around" description for me, answering all my questions regarding the condition of the vehicle and accessories. Kymberly is a wonderful person to deal with. She has a great attitude and is willing to do what it takes to help you get the vehicle you are looking for. Additionally, Marc Csentery, Finance Manager, did a great job in finding me a low interest loan. I would highly recommend contacting Kymberly if you're looking for a vehicle, whether new or used. You won't regret it. Thank you both for making my trip to Reno and my purchasing experience a pleasant one.L Rader

Chateauroux

19 de mar. de 2012

While shopping for a new car we went to the 2012 Auto Show in Reno and met Kymberly Platt at the Lexus of Reno display on the show floor. She was very knowledgeable, pleasant, and answered all the questions we had about the RX350. When we left the show there were 3 cars that we decided to test drive even though we strongly favored the Lexus RX350. We called and made an appointment with Kymberly to test drive the RX350 and fell in love with it immediatly. Dealing with Kymberly was an absolute pleasure. She was the only person that we had to deal with from the beginning to the signing of the final paperwork. It was comforting not having to endure playing musical salespeople or the inevitable visit from the sales manager, which we've normally run into at other dealerships. We did out homework so we know that the price that we ended up paying from Kymberly was more that fair and I can't recommend her highly enough.

jan chappell

7 de feb. de 2012

A big Thank you to Efren Flores, he made buying our Lexus fun and easy,he answered all the questions we had, and gave us a great deal. He is so friendly and helpfull above and beyond! Thank you again Lexus of Reno and Efren!

lolasmom

7 de feb. de 2012

I just purchased a 2012 RX 350, and it was a very comfortable, informative experience for myself and my son.We first encountered Mark Murphy at the auto show and learned alot about the RX. We did go to other places and did test drove other cars, I did however need to test drive the RX before making my decision about anything. We pulled into the the dealearship a week later, and Mark happened to be right there, and showed us where to park, and then said hey, I remember you from the auto show, he and his partner Todd Jones met me at my car and we were introduced. He promptly said so lets go for a drive, I agreed and he brought around an RX to test drive. During the drive he was quite knowledgable about the vehicle, he wasnt trying to constantly sell me on it he just answered my and my sons questions and let us feel the entire experience. It was refreshing to not have someone breathing down your neck pushing you to make a purchase. When we returned to the lot I was pretty much sold and interested to see what we could do. I asked if there were anything on the lot that had eveything I was wanting in a vehicle and Mark and Todd both set out to find that out for me, it so happened there were two that had just arrived and I asked to see them, I immediately was interested in one of those. I was treated very well, I met Kay in the service dept,very nice lady. I truly did enjoy the experience of buying my first lexus and would return, without a doubt, and request Mark again he took good care of us. I would recomend, in fact I have boasted about the service I recieved to my friends. Thank you to all I delt with Mark, Todd Kay and Chris.

mfranck

4 de feb. de 2012

Received assistance to address illness issues. Appreciated work done to get trade/purchase handled. I shall be back. Will be awhile, but I will be back.

sheila007

3 de feb. de 2012

This was one of the most amazing experiences I ever had purchasing a car. I drove over 2 hours to go to this dealership just to work with Larry Olsen and it was worth every mile. Larry was professional, respectful, compassionate and worked with me and within my budget parameters. When I arrived the dealership I was not sure what to expect seeing I had a very unprofessional experience at a local dealer (5 miles away from where I lived) it was clean, everyone was very friendly and welcoming and worked as a team to make the experience fluid and flawless.I have recommended all of my friends to work with Lexus of Reno it is worth the drive.

Lisa D

31 de ene. de 2012

My hubby and I went to Lexus to look at a Honda Pilot we had seen on line at Lexus of Reno. We found out it had been sold 2 days before we came in. But Gary Williams offered to show us something we would like within our budget. 1st SUV we looked at was a Chevy Trailblazer which was very nice and drove great but it has a V8 in it and we wanted a V6. 2nd SUV we looked at was a Lexus RX300, Very gorgeous! I felt like I was a Queen sitting in this SUV!! Everything about it was wonderful, It has leather heated seats, the color of it is champagne and it drove so smoothly! We got to take it for a nice ride, from Mill St. up to Truckee Meadows Collage and back. Well, after driving it, I fell in love. Gary gave my hubby a price that was great and we could'nt pass it up!! Im so very happy with my new/used Lexus and I want you to know that Gary is THE BEST!! So if you ever visit Lexus of Reno, make sure you ask for Gary Williams. Thank you Gary for making me the happiest girl in the whole USA!! :D

DennyDo

14 de ene. de 2012

Efren Flores was wonderful from the moment we made contact on the Telephone. We had some great negotiations and had fun while doing it. We ended up with a fair price for our trade-in and on our Used Auto also. All in all we would highly recommend Efren Flores & Lexus of Reno. Dee & Thom

tobyebens

13 de ene. de 2012

Mark was very friendly and professional. He returned calls, followed up as necessary and was true to his word. The overall experience of buying a used car from him was very easy and stress free. I would recommend this dealership to anyone.

jeff palmer

29 de dic. de 2011

Gary Williams at Lexus of Reno was great.He spent a total of five hours with us helping may uncle and aunt buy there new Lexus RX 350.We never felt pressured and he gave us a great deal.I would highly reccomend Gary to all of my friends.Sincerely Jeff Palmer

Michael B.

27 de dic. de 2011

I've been looking for an immaculate, low mile RX 350 for several months. I noted a new listing on line with the Dolan Group, Lexus of Reno. I actually sent the initial inquiry sitting in a surgery center waiting room the evening of 23 December and within minutes received an e-mail reply from Mark Murphy. He quickly answered my questions, then called me to fully discuss exactly what I was looking for. He promised to completely evaluate the car the following morning and call me. Todd Jones called me the following morning and assured me this particular Lexus would be a certified CPO vehicle. He critically examined the car and called with the description on Christmas eve. He assured me it was definitely worth my travel to Reno. After our conversation, I made a refundable credit card deposit and purchased a one-way airline ticket for the early the 26th. Mark met me at the airport and immediatley took me to the dealership. The RX was fully detailed and parked on their showroom floor with a big red bow. The car was exactly what they described and I immediately made the decision to proceed with the sale. The paperwork was painless and Todd gave me a thorough systems orientation before I left for Boise. Every aspect of my interaction with Lexus of Reno was timely and professional. They followed up upon my return to make sure I made it home safely and loved the car. My wife was very pleased with her "new" RX 350.

sdlcangel

27 de dic. de 2011

My mother had her car stolen on the 21st so I inquired on line with a few differentcar lots. Efren was the only sales man who responded back to me immediately. He called and took all the information from me on what we were looking for and our price range than kept us informed on the financing as to whether we could finance my mother a vehicle asap. He informed me that they would be closing and he would have to contact me the next day. He was extremely kind and concerned with my mothers needs. We were able to see him that next day and he even had a vehicle waiting for my mother to check out as soon as we arrived. She bought the vehicle and has been very happy about it. I have to say I was worried about her losing her car at christmas time. She was so depressed but Efren and Chris John were so friendly and understanding, they put a smile back on her face. Thank you so very much and Happy Holidays !!!

pmglass

19 de dic. de 2011

My husband and i have leased 5 Lexus cars now and each one was with Kymberly Platt! We have been known to walk out of a dealership when we felt the "pressure" coming on, we have never had anything like that happen with Kymberly. She is always honest, answers all our questions, and works out a fair and reasonable deal.Ladies (and gentlemen)if you hate going into a dealership because of the BS Circus most dealers put us through, I strongly suggest you stop into Lexus of Reno and ask for Kymberly Platt, she is truly a gem.My newest lease is a CT200Hybrid, in gunmetal grey, I love this car!It's great on gas, has a really fun sports mode, has room for my 3 dogs, and in the spring when I start planting,I won't worry about hauling bags of dirt and pots of flowers. Plus, the comfort of this car is outstanding!So, if you need a new car, give Kymberly a call--you (like us)will love her!

efirek

26 de nov. de 2011

I began trying to buy a CT200h from my local Lexus dealer in Roseville. I realize that this model was in short supply, but after taking a test drive, filling out paper work and being promised a phone call on Monday, nothing happened.Six weeks later I contacted Lexus of Reno and spoke with Larry Olsen. He was very eager to accommodate my request for a particular CT200h with certain options and color. It was not an easy task, but Larry did not sweep me to the side. Larry kept in contact with me and after several weeks located the exact car I was looking for.I made the 85 mile drive to Reno to purchase my new car, which was waiting for me on the showroom floor with a big bow. I am so pleased with the service I received from Larry Olsen. He gave me a thorough review of the car and it's features. I could not be more pleased with my experience at Lexus of Reno.

odegaardk

5 de nov. de 2011

My experience of buying a car at Lexus of Reno is very positive. Mark Murphy was easy to deal with, informative and no pressure. I felt like I was his friend instantly. His team made me feel important and willing to take the pain out of buying a car. It was a smooth, fast, easy process that made me feel comfortable in my decision. My sister took the car in for a repair and was greeted as she drove up and was given the red carpet treatment. I look forward to dealing with them in the future.

David

21 de ago. de 2011

We purchased a new 2007 and always had it serviced at Lexus of Reno. The service writers are excellent and the repairs and maintenance programs have kept the car running trouble free. My wife loves the fact that she can use a free loaner car whenever she takes the car in for service. We are looking forward to purchasing a new fully equipped 2012 GS.

sedan

26 de may. de 2011

Our experience in looking at a Lexus was a good one from the moment we walked in the door. Working with Efren was a pleasure. He was patient, informative, highly responsive and applied no pressure. We would definitely do business with this Lexus dealer and Efren again.

nsarmento

24 de may. de 2011

I have worked with Efren on 2 occaisions, both were great experiences. I'm limited for time when looking at and purchasing cars. I gave Efren a time limit and he met that extremely well. I appreciates that Efren is sensitive to my time constraints.

rgreenard

29 de abr. de 2011

I had an extremely positive experience buying a used car from this dealership. I cannot say enough about the way the sales associate (Efren) dealt with my wife and I. He was polite, knowledgeable, understanding and at no time were there any 'tricks' or 'games' that put us under any pressure to buy. It was a sharp contrast with other car purchases I have experienced from other dealers in the past. This dealership can be very proud of the way it conducts business and confident that they've won over another sceptic.

mbcamp

21 de ene. de 2011

My wife and I were very happy with the entire process of purchasing our new Lexus. We worked extensively with both Mark and Todd. They were very easy to deal with - friendly, knowledgable, not pushy. They were pleasantly responsive to requests to work up different possibilities for comparison, and helped educate us on the pros and cons of the different options. We felt they were working with us to get us into the correct option for us. We would certainly be happy to recommend these gentleman to anyone. When it came time to take care of the financial paperwork, we worked with DJ. He is a very capable, personable young man who completed the voluminous quantity of paperwork in short order, and explained it very well in lay terms. He made this aspect of the transaction very painless.All in all, a very satisfying experience.

ralocklea7

7 de ene. de 2011

Scott Robert at Lexus of Reno is my all time savor and friend!!! He sold me a Lincoln Navigator in 2008. Nothing was wrong with the vehicle it just cost a lot of gas. I decided to go with a car. I went to Audi of Reno. I traded in my Lincoln Navigator for it. The dealership went BANKRUPT. Scott Robert came with me to Audi of Reno and yelled at them. He fought for me to get my money back because they were a corrupt dealership. They sold my Lincoln on whole sale before I got my brand new Audi. In fact the new audi didn't exist. He looked up the vin number and saw it went straight to UTAH. Audi of Reno lied to me from the very beginning. Scott Robert who I barely knew from just one car deal was able to fight for my money for 3 hours... HE WAS WITH HIS CHILDREN THAT DAY TOO!!! He took his day off, his family day... to fight for me. I bought a 2011 LEXUS IS 350 AWD BLACK. He got exactly what I wanted. He would call me and give me an update on when the new car came in. He also ask the maintenance guy to redo the tint of the car because he saw a hair in the tint. He ALWAYS answers my calls and my texts messages with whatever questions I have. I know if I ever need a car, whatever brand it may be he is willing to go above and beyond just so I never have to feel used or mistreated or cheated out of my money. If it wasn't for Scott Robert. I wouldn't have bought a Lexus or even felt good about buying any car. I bought not just a brand new car but also a long time friend with the car....THANK YOU SOO MUCH SCOTT ROBERT and LEXUS OF RENO for Hiring this amazing individual. If it was not for him. I don't know what car I would be in today or how happy I am at this moment. THANK YOU!!!Asa Locklear

sdhanson

4 de ene. de 2011

Gary is a skilled and knowledgeable sales professional. He quickly provided detailed information on all questions we asked and without undue pressure. We are very confident that we obtained our new vehicle with the best price possible and are quite pleased. This is our 3rd Lexus, all purchased working with Gary, and we've not been disappointed. Service is as excellent as sales - our overall Lexus relationship continues to be a great experience. Thanks!!!

Peter Johnson

27 de dic. de 2010

My wife and I decided spur of the moment to consider a trade in on our way from Carson City to San Francisco on a Sunday. Gary greeted us at the door and proceeded to explain our options which lead to a test drive. We were so impressed with his manor, knowledge, and sensitive approach that we decided on the spot to turn in our 2001 RX for a pre-owned 2009. We had been comparing other manufacturer's products and nothing compared to the offering and professionalism of Lexus Reno and Gary.

caszot

22 de nov. de 2010

We have had nothing but a superb experience with Lexus of Reno, and Gary in particular, from the moment we walked into the dealership. Gary made our purchase a smooth, pleasant transanction. He was knowledgeable, efficient, and a pleasure to work with. He went out of his to accomodate our wishes and make the deal.We are thrilled with our new Lexus450h!

glombrogan

15 de nov. de 2010

I suddenly had to buy a car. Visited a few Reno dealers then came to Lexus of Reno. Found a used RX with 30K miles, did a little research and made a offer. We quickly agreed on a price. Gary Williams was very friendly, no pressure, very professional. He even laughed at my jokes, which is no small fete. Everyone at the dealership was very friendly and professional.I highly recommend Lexus of Reno

babbittnv

2 de nov. de 2010

We saw a beautiful used Toyota 4Runner on Craigslist, pursued it, and found that it was at the Reno Lexus Dealership. Called ahead and they had it all out and waiting for our approval. Kymberly Platt took us out for a test ride and we were hooked right then.The paperwork is always so scary....not this time. The first offer they brought to the table was really good; they gave us high book on our old 4Runner and also knocked off lots on the new one. We bought it!We LOVE our car..it's a dream to drive and a beauty to look at as well. (I don't think it will be going 4-wheeling for a couple years..it's too pretty!)And..to boot, we were given a 'finder's fee' check because a friend of ours liked OUR new car so well that he wanted Kymberly to find him one, and she did!Very nice people and very nice to deal with too. Would highly recommend this dealership and Kymberly Platt as your salesgirl. She's excellent!Cheri

renorockit

30 de oct. de 2010

I have purchased a lot of cars in my life, both New and Used, this dealership is by far the best I've had the pleasure of working with. Kay Androtti goes above and beyond the cause for me and all her clients. I Highly recommend Lexus of Reno to Everyone!

mss7777

29 de oct. de 2010

We recently brought our vehicle (2010 GX 460) in for it's 5,000 mile service. Additionally, we were experiencing the vehicle pulling to the right. The availability of the service department for bringing our vehicle in was excellent. In obtaining a loaner for the day, we were given our choice of loaner vehicles to choose from, with various models being available. The vehicle we obtained as a loaner was a 2010 GS 350, which we found to be a pleasure to drive. The attitude of both the service department staff, and in particulr, service advisor Marshall Bravo, was excellent. Mr. Bravo was more than accomodating, as were the technitions involved, who not only serviced the vehicle, but rode with us for a road test, to confirm the vehicle's pull.Upon picking the vehicle back up, all of the service staff were again exectional in both their attitude, and willingness to address whatever questions or concerns we may have had. Likewise, our vehicle was cleaned/detailed both inside and out, at no charge, which is the case on each and every of our service visits.We would also like to single out for praise, Lexus of Reno's Internet Manager, Stefan Precup. We have gotten to know Mr. Precup on a personal level from the two previous Lexus vehicles we purchased at Lexus of Reno; Mr. Precup always takes the time to visit with us when we are in for service, and continually makes inquiry, and goes above and beyond, as to whatever he can do to make our service experience more pleasurable. In summary, Mr. Tom Dolan and his entire staff are to be commended for not only a continual job well done, but as a model for customer service from which other area car dealers should copy.Sincerely, Martin Stepina

dldavies

8 de oct. de 2010

I've been dealing with Lexus of Reno for over four years and I hve found them to be professsional, knowledgeable and friendly and they are willing to work with the customer to give them the best in service satisfaction. I would recommend this dealership to anyone who is seriously looking for quality cars, both new and used. I have especially been pleased and impressed with the quality of help that Gary Williams has given me over the last three years.David L. DaviesAuthor of Cuauhtemoc series (four books written/sold/planned.