Katie T.

2 de jul. de 2021

The last place anyone wants to be is a car dealer on a Sunday. Cars are expensive and you do not always get the level of honest customer service necessary to entrust such a large purchase to the sales representatives available. We went to the Hyundai dealer in Huntington Beach on Saturday and they were aggressive and made you feel like you were about to be taken advantage of. At Downey Hyundai our sales rep was Daniel, he not only gave us the highest level of customer service I had ever seen but was kind and thorough in his explanations. If he didn't have an answer to a question he would ask his general manager. Daniel was extremely personable and honest, which was greatly appreciated after our last car dealer encounter in Huntington Beach. Once we selected the two vehicles we would be purchasing their financier Alberto took over. There was no pressure to buy the warranties or GAP coverage. He explained the benefits of the two and allowed us to make the decision based on the information provided. My spouse and I were in a time crunch as well but once we let them know they had us in and out within 3 hours. I don't know about you but it is a widely known fact that you could spend ALL day buying a car, 3 hours is a short trip for two car purchases. The customer service alone should earn you their business but if that isn't enough, know that they are patient and willing to work with you to find the exact car you want, for the right price, and without the pushy tactics used by other dealers. We are exceptionally happy with them and will be referring family and friends to them without a doubt.

Lisset Solis

13 de sep. de 2020

So disappointed at the way they handle my deal! I traded my car and purchased a new one from them. They said they where going to cover all the expenses of the trade in when making the deal but they lied. I called the finance department and said they couldn't help me because I didn't finance with them. I was never informed of this and when I talked to this dealership they said they thought the finance company was going to waive the fees. In the 4 years I had a lease with them I was never late on my payments. I had excellent credit and now I don't because It took me a while to pay off the extra return fees. For the record, I had two leases never was late on my payments and I had purchased a car from them. I was a loyal customer.

Matt Dixon

15 de sep. de 2021

Staff was very helpful. They had a car ready for us to test drive when we got there and answered all our questions about the car. When we went to negotiate the purchase, we were quickly able to come to an agreement and it did not take long to get through all the paperwork. I think I've been left waiting at other dealerships for longer than this entire test drive, purchase, and financing took.

Arthur Thach

26 de may. de 2021

Service department recall appointment review : I would like to acknowledge Pedro Salas, manager, and his crew Jacky, Juan, Noel, the check in woman (sorry, forgot your name) and my service advisor Jamie for taking care of me today. It started off great the night before when I got a reminder phone call about my appointment. When I arrived the check in person and porter were friendly and got to me right after they were done taking care of the customer in front of me. I found "another recall" but Jacky quickly looked into the history and found the recall was repaired with the first owner and put my mind at ease, thanks again Jacky and Juan for answering my question. Pedro, thank you for calling me and keeping me up to date. Master Tech was 531 Charley, recall # 21-01-010h-1 TIC 0.4 89359.

M G (Oneplus2more)

9 de jun. de 2021

Best customer service! Thank you Essex you truly go above and beyond helping the customer. I greatly appreciate. Your service is the reason I come back.