Rachel

13 de ago. de 2014

Our salesman Roger Welin was so honest and polite! He spent a lot of time with us, and answered all of ourquestions. He made our buying experience fast and fun! I highly recommend him and Earnhardts Buick GMC!

William

9 de jun. de 2014

Jeremy Corrie has excellent people skills in every dealing I've had with him. Lucky is the customer who can work with him!

Susan

6 de jun. de 2014

I was late in calling for an appointment due to a family emergency, but Eddie was kind enough to work me in. The services was excellent, as always, and I always recommend Earnhardt Buick GMC to everyone possible! Much appreciated!

Charles

6 de jun. de 2014

I went in expecting to have to replace my air filter and interior air filter. Both were clean and I was advised as such. I have been to other service facilities and this would have been a sale just because I inquired. I have a lot of trust for the techs and service reps at Earnhardt.Thanks,Charles Stanley

Thomas

5 de jun. de 2014

We have purchased many vehicles and we were very impressed with Chris Gabbard, he approached us immediately upon arriving, have never experienced a Sales Manager take the time to do that. At that moment I knew I wanted to do business with him. Everyone we dealt with was amazing, Thanks to Tom our salesperson and Tracy in finance, she was always very helpful and answered all my questions. Great team!! Thank You!!

Joseph

5 de jun. de 2014

this was the first time i bought a new truck. the service was amazing. I worked with Lantz, Roger, Rip, Chad and Chris. I couldn't have asked for a better experience with your company.

customer

5 de jun. de 2014

This is the second time I service my SUV and the service was excellent both time. Highly recommend this dealer.

Mike

1 de jun. de 2014

Great service. Diagnosed and resolved the problems on the schedule that was committed to. I was kept informed every step of the way and provided a loaner vehicle as we'll. No complaints.

Charles

30 de may. de 2014

Since my Buick 2007 Lucerne was getting to be a regular resident at the service dept, I decided to get a new Buick. This decision was based on the positive sales experience I had in 2007 and the good service I had received from Mark Hibbert in service. The 2014 sales experience went well--I guess-- because the dealership had the car I wanted and I did not have to go through a long sales ordeal. I enjoyed working with Cole, Chad, Stacey and Mark H. I told Cole it would be the easiest sale he ever made and I believe for both of us it was! I enjoyed meeting, in addition to those already cited, Cole's baby kitten sleeping in the desk drawer.

Joy

28 de may. de 2014

Rip Rios was a pleasure to deal with. No hard sale approach, he listened to my needs and worked very hard to met them. His co-worker, Chad, was also very helpful, the two were great to deal with. I love my Encore!!

Peter

27 de may. de 2014

I never have any problems, they get my car and take care of everything. This dealership is definitely first class in customer service. I am a customer for life!

James

27 de may. de 2014

DREW & ROD WHERE VERY HELPFUL AND UNDERSTANDING IN THE FACT THAT IT HAD BEEN 10 YEARS SINCE MY LAST NEW TRUCK PURCHASE. THEY MADE ME FEEL VERY COMPFORTABLE WITH THE BUYING EXPERIENCE.

Glenna

25 de may. de 2014

In the midst of a very busy day, I popped in to ask my service tech if he could please help me with a situation I had with my new GMC Pickup. It seems that everyone knows me by my first name at the Dealership, so even as busy as Jeremy was, he instantly made time for me. I always appreciate the time, attention and service I get at Superstition Springs Buick GMC - it often 'makes my dayt', as I too am very busy and a lot of times stressed, but even in their midst of full waiting rooms and front counters lined with customers, they always find the time to be polite, helpful and inviting. I feel at home at my dealership - Jay Underwood, Jeremy and all the staff are eager to help, go above and beyond and make every visit a productive and pleasant one. A BIG THANK YOU SHOUT OUT TO ALL...You all cannot appreciate how much I appreciate all of you....

Dan Acosta

24 de may. de 2014

Appreciate Jeremy's efforts at coordinating the appointment time, loaner vehicle, update calls on progress, everything. Well done!

David

23 de may. de 2014

It is unclear why it took 90 minutes to correct the radio on/off issue. On a separate issue, it is unclear why GPS driving directions software is not available for customers to buy (non Onstar).

Dennis

17 de may. de 2014

This purchase was my second from you're facility and also with the same sales person Tom Ross who I may say is an amazing person and salesman, You're store is really fortunate to have a man of his caliber working for you. He listened to my wants and did everything in his power to fulfill my wishes. The facility is immaculate and all of the staff seemed to be well qualified and professional.Please make sure that Tom gets a copy of this memo.

Gary

9 de may. de 2014

It is always pleasant to have business there with the dealership. The only issue is the prices charged, which we understand is set and they can't change that. We paid $30. to get a lightbulb changed...WOW.

Duane

9 de may. de 2014

Had the early morning slot...good coffee and pastries in the waiting room. It was done on time and they even washed my truck when it was done! Really nice folks, my new shop.Thanks

Stefan

8 de may. de 2014

Had not anticipated needing an air filter for the engine nor the interior HIPPA air filter since our vehicle was sold to us as "completely serviced." Added $100 to my "free" lube and oil.

Roy

3 de may. de 2014

bob moore was outstanding. gave us all the help we needed and we love the vehicle except for one thing which i would like to talk to someone at buick about. too much for e mail. all of your people are truly great. you have our business.

Shirley

3 de may. de 2014

Weston is a very polite service advisor want to make sure all of our needs are met and we leave happy with no concers.

Sidney

2 de may. de 2014

We appreciated the HONESTY.. We could have been charged for services that were not needed. We were quoted a higher price for services, but it ended up that we didn't need some of the work. Thank you.

Mary

30 de abr. de 2014

As I noted in my prior survey, the serviced was great and the service staff was number 1. I was pleasantly surprised when a complimentary car wash was offered at the end of service. The car wash is enough to keep coming back.

Sallie

29 de abr. de 2014

very pleasant and fun people to do business with, and it all worked out to a very successful conclusion, with the purchase of a leased car, for my grand daughter. Thank you.

Arnold

25 de abr. de 2014

This is my second purchase at your dealership. Bob Moore and everyone else we talked to were helpful and friendly and we quickly were able to reach a mutually satisfactory deal.

Travis

24 de abr. de 2014

I have been to Kerry Hunter twice now. He is the best car salesman/manager I have ever done business with. Both times, I have been in and out with little (read: no) hassle or dumb back and forth with a finance guy. Most painless car buying experience ever. Couldn't ask for better service. AND, my roommate was so impressed, he will be going to him for his next car purchase, no matter what brand he wants.

Peggy

21 de abr. de 2014

We did not purchase our new Buick at Earnhardt, but the service department treats us like we are important. Each time I bring the Buick in for service the department actually remembers my problem and ask if car is still working perfectly after repair was done.

James

21 de abr. de 2014

Excellent in all areas with the purchase of our GMC Terrian SLT-2 AWD, special thanks to Cole for working with us and answering all our questions.

Larry

19 de abr. de 2014

Steven Duffy did a good job and kept me informed how the work on my car was coming and when it was expected to be done.

Lawrence

19 de abr. de 2014

This was probably the quickest and most pleasant auto purchase that I have ever made. Thanks for the no hassle negotiation.

Marilyn

19 de abr. de 2014

I always feel I'm getting quality service when I have my work done over there. Mark explains what is the problem and how long it will take to correct it and the price. Can't ask for anything more. A pleasant sitiuation.

James

18 de abr. de 2014

Was very pleased with our salesman, he worked with us to get the best deal we could afford. They were extremely polite and helpful, love our car.

Sherri

18 de abr. de 2014

Upon realizing that my pickup was overheating, I called the service department at Earnhardt Buick GMC in Mesa to see if I could drop it off right then. I was only about a mile away. Steve Duffy, my trusted service guy was quick to reply to bring it right over. To further meet my needs, I received a ride to work while the dealership was able to identify the problem and fix it. By the time I finished work, I received a call to see if I needed a ride back to the dealership and that the work had been done. Earnhardt Buick GMC didn't miss a beat in helping me that day. I appreciate their professionalism and efficiency each and every time I bring my vehicle in for service; whether its for scheduled maintenance or an emergency, I know they will treat me right.

Tommy

17 de abr. de 2014

Had my GMC Terrain in for a oil light recall. I was told when the appointment was made in would take 1 to 1&1/2 hours and they were very close and they washed it also, for free. I was very pleased.

David

16 de abr. de 2014

awesome experience again...my service advisor, Steven Duffy, remembered me from last visit and called with status/update and recommendations. Always feel my car is in good hands when I take it there.

Timothy

16 de abr. de 2014

Went to four different dealerships in our search for a new car. The experience at Earnhardt was by far the best. Everyone was amazing- our sales person, Tony, and the manager, Chris, took great care of us!

Luella

13 de abr. de 2014

My reaction to the service department is very positive. My reaction to the sales department is that they are too pushy.

Charles

12 de abr. de 2014

I appreciate the honest answers I received from Mr. Hibbert and the tech. I expected the problem in my Buick to be very expensive but the two above explained the problem clearly to me and I paid a small amount. As a result I have more confidence in the service department.

Michael

12 de abr. de 2014

it was ok but Im used to going to the ford dealer for my other car and they clean the outside and vaccum the inside with my oil change which is very nice

Mike

11 de abr. de 2014

Friendly, courteous staff. Nice waiting room with amenities. WiFi is great! Service was done in an appropriate amount of time and the car was returned in good order.

Barry

10 de abr. de 2014

THERE'S NOT MUCH TO SAY: I WAS TREATED WITH COURTESY, THE WORK WAS DONE PROPERLY AND IN A TIMELY FASHION, AND NO PRESSURE WAS PUT ON ME TO HAVE ANY ADDITIONAL WORK DONE.

Ernest

10 de abr. de 2014

over my 50 years of acquiring service thur many of GM and their competitors facilities. Your vehicle service staff project a world class environment and conduct themselves in a very professional manner.Thank you and hope to see you soon.ernie

Joe

10 de abr. de 2014

Associates were prompt to tend to our needs. Our problem was immediately resolved without any fanfare even though the problem was our mistake.

Donald

9 de abr. de 2014

Everybody was very friendly and no pressure from anyone. Dealership was very clean and customer friendly. Bob Moore was excellent!

Howard

8 de abr. de 2014

Scheduled for oil, lube and tire rotation. They washed the car at no charge and when it took a while they did not charge for the service. Outstanding!

John

7 de abr. de 2014

My experience was excellent as usual and especially from my service adviser Jeremy. He has always gone above and beyond to accommodate my vehicles. In fact we just purchased the 2013 Jeep Grand Cherokee and the number one reason we purchased from your dealership is because of the service we have received from your service department (Jeremy), additionally, on several occasions prior to working with Jeremy the other advisers were also very good and knowledgeable. Thanks!

Joel

5 de abr. de 2014

Steve is a great advisor!! I was greeted promptly by Joel and the work was completed in a timely manner and when promised. Keep up the wonderful experience!

Adrian

5 de abr. de 2014

I live in Las Vegas and saw exactly what I wanted on your website. Spoke to Rip and he was great. Next day, Tony called and arranged to meet me on my visits. Tracey was great as well making sure all the documents was taken care of. I was in and out of the dealership in one hour and one-half with a new vehicle. Great service and experience!

William

5 de abr. de 2014

Our salesman, Kenny Parker, two managers, one was named Chris, and our finance person were excellent. We looked at the Honda Pilot, Toyota Highlander, Ford Explorer, Dodge Journey, Jeep Grand Cherokee, and Chevrolet Equinox. I was looking for a v6 with power, two wheel drive, good ride and handling, braking, trailering, blue tooth technology, and price. And we got a very stylish vehicle.The Earnhardt Buick GMC was one of the better dealership we visited. Unfortunately, the Auto Nation Chevrolet dealership at Superstition Springs was the worst dealership I have ever been in! If you want to know what I experienced, contact the Chapman Chevrolet manager in Tempe/Mesa.

Stephen

4 de abr. de 2014

Came in for Service on my Verano to have the A/C serviced and a oil change. Jermey my service advisor was superior as always

Keith

3 de abr. de 2014

Service was outstanding. My expectations are not often met let alone exceeded. In this instance I must say they were.

Jim

27 de mar. de 2014

I arrived on time, car was taken immediately and done promptly. I was treated very well while I waited. Great experience.

Marvin

27 de mar. de 2014

We could not be happier with everyone at the dealership. We were impressed how they all worked together including sales people helping each other and VERY personable parts rep, & sales manager

David

26 de mar. de 2014

I purchased this vehicle at Earnhardt. Excellent service. Provided a shuttle which is important to me since we are a one car family.

Vicki

22 de mar. de 2014

I was not looking forward to buying a new car but I was very happy with car buying experience at Earnhardt's.

Melvin

22 de mar. de 2014

Mark Hibbert is my Service Advisor. He always shows professionalism with satisfaction. He listens to the customer and always try to represent Earnhardt well. Mark takes ownership as if it's his own business.

Gary

21 de mar. de 2014

Even though an inspector had to come and verify my repair needs, Jeremy kept me informed and updated throughout the process. I highly recommend Earnhardt Buick/GMC and Jeremy Corrie for any service needs.

Darlene

18 de mar. de 2014

Mr Duffy was so great he explained everything to me great and was very good at his job I will send my friends to him

Jill

16 de mar. de 2014

Very relaxing experience. I was able to sit and read the paper, have a cup of coffee and donut while waiting for my truck. I like the service I receive and Mark is very customer service oriented, making sure I had an appointment that worked for me. Thank you.

Bill

9 de mar. de 2014

This was my first time getting service at your dealership. I was impressed by the great service and the very good price for an oil change and a tire rotation. I will definitely be back and will recommend your dealership to my friends.

Roger

8 de mar. de 2014

Every aspect of our experience was top notch. Our service advisor kept us informed about everything that was going on with our vehicle. Couldn't have been happier.

Evangeline

5 de mar. de 2014

I appreciated getting in asap when I needed to get my signal light replaced. Very urgent in my opinion. Kind.

William

3 de mar. de 2014

Mark has been the best service writer I have dealt with. He is a really good representative for the company. I trust him.

Judy

2 de mar. de 2014

Our service writer Steve Duffy did an awesome job! He was very professional and polite, he notified us on the progress on of the repair in a very timely manner. His knowledge on about our vehicle was very good and he took the time to explain everything in detail that was being done on our vehicle. He is probably the best service writer that we have ever had and we feel fortunate that he was assigned to us.

F

27 de feb. de 2014

Steve Duffy did a super job as usual and had me in and out in the 90 min he promised.

Harold

27 de feb. de 2014

Roger Welin is an excellent salesman (Customer Advisor), helpful, and knowledgeable. He took a lot of time with us (on our numerous visits to the dealership) so WE could finally make a decision on the vehicle that would best suit us. Everyone was friendly and accommodating when we were at the dealership.

Jennifer

24 de feb. de 2014

I totally love the service I receive. Jeremy Corrie is my servicerepresentative and he is very helpful and keeps me updatedon what maintenance is due.

James

23 de feb. de 2014

Extremely polite; real quick in getting the recall problem fixed.Had the truck in and out in good time. The donuts and coffee were delicious.

Ross

22 de feb. de 2014

It was very pleasant and professional. All of my questions were answered and I feel the work was performed very well. I will definitely bring my car back to Earnhardt's for any service I may need.

Margaret

19 de feb. de 2014

Both the sales manager, Jay Underwood, and the internet sales specialist, Tom Ross, were excellent to deal with and provided answers to all my questions and patience in dealing with me.

Judy

13 de feb. de 2014

The Service Managers were wonderful and very professional.All the employees I came in contact with were friendly.I feel very confident I will receive excellent service every time.

Wanda

12 de feb. de 2014

They are very friendly and helpful.I am always satisfied that my car has been well taken care of.Thank you for such an excellent service dept.

Zoila

11 de feb. de 2014

customer service was great. I was attended right away even though he was on the phone he advised me he will be with me in just a minute. Very helpful, even though he wasn't my advisor he was very helpful too.

Tim

5 de feb. de 2014

Just stopped in for a quick refresher on the electronics in the truck. The dealers there were very helpful. No waiting time either.

Gary

4 de feb. de 2014

everyone has been great to us and our needs from sales department to the service dept. Bob Moore has been excellent and so has Rob Yamamoto.

Gary

1 de feb. de 2014

took it in for a white smoke coming out of exhaust and they could not find anything wrong but a thick oil and change it but when I started up this morning it did the same thing as why I brought it into dealership

Jon

31 de ene. de 2014

I didn't care for the fact that I had to rent a car when you were working on mine. I would have preferred to use a loaner car.

Glenn

31 de ene. de 2014

this was a 2nd repair on an engine light. They pursued the cause and now HOEFuLLY will have solved it. very courteous and provided transportation.

Marvin

30 de ene. de 2014

Jeremy continues to treat us (and most of all, our Buick) wonderfully and like we are the only customer. We will continue to be faithful customers. We have introduced our newly "transplanted" father to Earnhard. He is very satisfied with the service too. Thank you very much.

John

28 de ene. de 2014

My original appointment was delayed by three days at the dealer's request. It worked out okay but it had not been my original plan. And, I had an oil leak that was the result of a defective oil filter that had been installed by Earnhardt. Also, I have an intermittent issue that they were not able to replicate--not their fault but frustrating all the same.

Glenn

25 de ene. de 2014

It was easy and quick using the phone, the net, and email. The survey about my wishes, and the credit pre-qualification are good ideas, too. Mr Rios and all the staff are very alert, helpful, well-informed, and pro-active. They even helped me with the Enterprise rental return. The Buick has a great smooth ride, and very quiet.

Rachel

25 de ene. de 2014

I'm very happy with my buying experience. The salesperson Roger Welin was fantastic! He was very knowledgeable about the vehicles I looked at, polite, helped me through the process and I feel he was genuine and sincere. He made my car buying experience easy and actually fun! I would highly recommend him and Buick GMC by Superstition Springs Mall.

Ronald

24 de ene. de 2014

Everything was excellant. Car was ready when promised. Only thing missing was the wash job which I get in Ca but do not know if I get that here. But I am still happy with the service I did receive

Carol

24 de ene. de 2014

As always, Jeremy Corrie was great! Called me when my car was ready for pick-up! Was happy that the work needed wascovered under the warranty that I purchased from Earnhardtlast summer.

Nancy

24 de ene. de 2014

I was with someone who went to buy a car but I spotted the Buick Encore in the showroom, and the more I looked at it, the more I wanted one. The sales people were very helpful and Rip did an excellent job getting me financing that made my purchase affordable especially because I traded in a car that I only had 1-1/2 years and owed a considerable amount of money on it.

Kathleen

23 de ene. de 2014

I am always extremely satisfied with the Service Dept. at Earnhardt. The staff always listens to my concerns and does the job to my satisfaction. Sometimes it might take a bit of time but it is well worth the wait and the lounge is very accommodating. Thanks so much for offering a completely satisfying experience. I have a lot of confidence in my Chevy Cruze because it gets the attention it needs. Thanks for your help. At my age it means alot.

Edward

22 de ene. de 2014

Jeremy has given us great service and always keeps us informed. Our experience with Jeremy is very well received and we would always contact him for his pleasant attitude and his concern for our care.

John

22 de ene. de 2014

We were treated very well by all staff, Jeremy Corrie in particular. We have no hesitation in referring Earnhardt to our friends and park acquaintances and of course will return for any services needed.

Barry

22 de ene. de 2014

we are from Michigan and we went on vacation to visit our nephew Chad McKee. While we were there we went to his dealership and purchased a Lacrosse.We drove home and had a wonderful adventure.Our car was clean and ready in a very appropriate time and we were on our way.We will be doing that again someday.Thank you for a car purchase we will not forget.

Danielle

7 de ene. de 2014

Both Rip and Jay Underwood were extremely helpful! This was the best car buying experience I have ever had. Thanks for making the process easy and painless.

Judy

2 de ene. de 2014

Our service experience was easy, quick, and pleasant. Thank you for staffing such friendly, professional people. What a great team you have.Thank you,Garry & Judy Sage

Charles

1 de ene. de 2014

Great customer service ! Went in for repairs to the vaccum system and was so pleased that , I usually get my oil changed at Wal-Mart but , will be going to Earnhardt for that from now on !

Roy

31 de dic. de 2013

We HAVE referred a family member to your service department, and she was also pleased with the work done on her Cadillac Escalade, and the service from the staff.

Ruth

30 de dic. de 2013

Everyone was very helpful in setting us up with the best vehicle, in giving us the best payment plan, and in explaining the vehicle. We are impressed with the service on our vehicle. So far we've had the auto butler and dfence and are very pleased with everyone involved.

Brian

29 de dic. de 2013

We thought everyone we met, was very accommodating, patient, friendly, and professional. We appreciated the care and service we received. We did not feel pressured and took our time finding what we really wanted. They were knowledgeable, and went above and beyond to assist us in getting everything we wanted in our new car. Would highly recommend this dealership.

Michael

29 de dic. de 2013

It was Christmas Eve and was expecting to be told it would be Friday before anything could be completed, but it was totally the opposite. We were greeted warming and told that they would be closing at 3:00pm but would try their best to fix the car. We picked up the car around 2:30pm was taken to check out and explained what had been done. Warm and pleasant was all the staff, wishing us the best and sending us on our way to spend the holiday with our family. They were wonderful and made a bad situation turn into a very easy fix and very professional service. Thank you to the entire Earnhardt Buick staff.

Ernest

29 de dic. de 2013

On December 23 I began to experiencing a vehicle battery concern on my Buick Lacrosse. I had to called emergence road service to provide a battery jump. After road service ,I immediately went to Earnhardt Buick for vehicle service. I did not have an appointment but was hoping to gain service. I had a concern due to late schedule meeting on my own with a disability serviceman on a V.A. Claim. Once arrived, I was introduced to a Service Advisor Weston Lange (88249) who I explained my problem. He offers a leased vehicle if service could not be render in the expected time allow. He was very professional and courtesy in his duties and the vehicle task was successfully completed on time.Thank YouEarnhardt Buick

Nancy

29 de dic. de 2013

Lantz was awesome. He was not the least bit pushy. Provided a ton of info on the new car. Still a little overwhelming, but know if we call Lantz he will answer all of our questions.

Carol

28 de dic. de 2013

Everyone who assisted with me buying my new car were exceptional, especially Bob Moore . I liked the way Bob was very patient , calm and not pushy with me . A new car is a HUGE investment and it is nice when someone understands you want it to be the right move . " Pushy" people turn me off and I am so glad I did not encounter any of that. Bob was extremely caring, professional and above all PATIENT with me. He is an asset to your team! Thank you again Bob for being there for me. Carol Ann Bourgault

James

28 de dic. de 2013

I have always been taken care of by Steven Duffy.. He has always got my truck back to me ahead of the promised time. Always willing to take the time to explain anything I ask regarding my truck. I never have to wait more than 1 to 2 minutes for a service writer to greet me. This is why I always come back.

Roger

28 de dic. de 2013

I took my Enclave in to Steven Duffy for a replacement of a turn signal lamp. Steven greeted me with a friendly smile. He was able to have the repair made and see that I was on my way in a timely manner. Good job Steven!!

Barbara

21 de dic. de 2013

I called last minute on a Saturday. they took me right in, found the problem and fixed it. I was in and out very quickly.

John

21 de dic. de 2013

Your service person, Jeremy Corrie, has looked after us very well. We had dealt with him last year and reurned because of him. To his credit he addressed John Mellen in the conversations but also included myself, Alana Mellen, (the owner of the vehicle). We are extremely impressed by him and his professionalism and have handed his card to others in our park.

Mary

20 de dic. de 2013

Basic service and did gps update for me. I really like how nice the service dept is. This is a consistent experience and give a good reflection of the company.

Jackie

17 de dic. de 2013

Went in for a dead battery and found out it was covered in the bumper to bumper warranty! Everyone is very nice and helpful when asking questions!

Mary

14 de dic. de 2013

I am very impressed the way they treat a customer even the returning ones for service. They always make you feel special. I also noticed how they treat customers that have gone somewhere else. They never make you feel bad. They are the best that I have had over the last 25 years. I always recommend this place if they are looking for honest and great service.

Duane

13 de dic. de 2013

Dropped Vehicle Off. Was Given Ride Home. They phoned when car was ready . Picked me up and took me to shop. Car was serviced to request made. Personal was polite, courteous and knowledgeable.

Keith

13 de dic. de 2013

The GPS system has never functioned correctly and yet I'm told it will take $2,000.00 to repair or replace it. Do used car junk yards salvage GPS systems for resale? Is there anyway to replace the system for less money?

Marcie

13 de dic. de 2013

Thanks to Jeremy Corrie, I got my 2012 Enclave Buick back in time to make it to my next meeting. Jeremy has always delivered on what he says. Thanks to Jeremy and Earnhardt Buick for delivering on their promise.

Roger

12 de dic. de 2013

The Earnhardt dealerships are not well thought of in this area, too many bad stories. However, my service business was pleasant, professional, and a good experience. I will go back.

Charles

6 de dic. de 2013

First of all you are so lucky to have a person like Mark Hibbert on your staff. This guy is a true professional. If he is not there for some reason I come back another day. Mark greets you with a smile and always has something nice to say befor asking you what he can do for you. Then calling you by name sends you in for a coffee and a breakfast treat. If he finds something that I was not aware of he comes and tells me. I know that if he says I need something I do it because I trust him and know full and well that he would not sell me something I did not need. I shop at Earnhardt because of Mark. If I needed a new auto I would ask him who to see that would best fit my needs befor even starting the process. Also the nice lady (sorry I do not know her name) at the cashier counter is a jewel for sure. Most places they just shove the paper at you and wait to get paid saying nothing. Not this nice lady who always has something nice to say. Yes I shop at Earnhardt because of the people that work there not because of the dealership you can find them anywhere. My next visit to your dealership I am going to meet the custodian who keeps things sooooooo clean that a person could eat off the floor. Great employes great business don't ya think? Chuck Sheldon

Debbie

3 de dic. de 2013

I was a drive in with an electrical problem and in a little over a hour they had it fixed and I was back on the road. Good job. Thanks

Linda

2 de dic. de 2013

I pulled up Steve came out to my car greeted me by name took great care of me and my vehicle ! Waiting area is great used the wifi had a bottled water they had goodies out if you wanted them. It was an extremely comfortable situation they even washed my car!

Robert

25 de nov. de 2013

Mark was my service advisor this past saturday 11/23/13. Mark has been taking care of me since I bought my first vehicle there back in 1999. He goes out of his way to help me get-in and get-out in a timely manner. Mark is kickass!

Cami

22 de nov. de 2013

I scheduled service for 3:30 and showed up about an hour early and they got my vehicle in right away and completed the requested work in a timely manner. I was happy with the cost as well. I wish they had a store for gadgets and accessories.

Dr. Don

19 de nov. de 2013

Took my 2011 Lucerne in for 4th LOF. Service representative, Mark Hibbert, was conscientious and monitored service . . . , bringing the car to the exit when it was done. I am impressed with the quality of service at Earnhardt Buick GMC.

George Sterling

3 de oct. de 2013

Rod Yamamato was the reason i chose Earnhardt! He bent over backwards to make sure our experience was over the top.....this is our 4th vehicle we have purchased from Rod and Earnhardt and will continue to do so because of the level of customer service that Rod exhibits. Earnhardt has one exceptional employee in Rod Yamamato!!

Dan Acosta

3 de sep. de 2013

Outstanding no-hassle sales experience that deservedly earned our business over all the other competing dealers. From Sales Manager Chad to Lot Attendant JJ, everyone was great. Follow up visits to service to address minor issues (TPMS programming and crossed thread on aftermarket wheel) were handled efficiently, as well. Very impressed with the willingness of both sales and service to schedule and honor appointment times that are convenient for the customer.

jan mesa

24 de ago. de 2013

Went down last December to get an oil change and walked out the door with a new vehicle It was the best truck buy I ever had from a dealer. They get all my business now. Great personnel! Tell Jay Hello when you go there.

Todd

7 de ago. de 2013

I appreciate the guys in the service dept getting the car taken care of yesterday, it works great now!

Jason Kassen

29 de jul. de 2013

This was by far the best buying experience I've ever had while buying anything. I felt as if I was being taken care of by family not only before the sale but after the sale as well. I was in and out of the dealership with my new vehicle purchased in an hour easily and that included the test drive and trade of my used vehicle. I would personally recommend that if your in the market for a new GM vehicle that you talk to either Rip Rios or Jay Underwood at Earnhardt GMC for the purchase of your next vehicle.

JR

4 de jul. de 2013

Great job. Keep up the great job as I will continue to have my vehicle serviced there.

ChuckL Relationship marketing

26 de jun. de 2013

Extremely courteous and helpful. I sensed that everyone worked extremely hard to make it a pleasant experience and had my best interest at heart. One of the best buying experience I've ever had. Sales associates extremely knowledgeable.

David Weissert long time customer at Earnhardt.

8 de jun. de 2013

I was at the service department for a small problem with my windshield washer bottle that was leaking on my 2011 Buick Enclave, while waiting I talked to Tony Chacon about possibly trading my Enclave for a 2013 model, Tony was quick to get me a quote for trading up, very fast and efficient. The service writer Mark Hibbert is very good at his job.

RCL

17 de may. de 2013

My wife took our Enclave in for an oil change. She said the work was done efficiently and in a timely manner. A recall item regarding the air condiditioning system was also taken care of. She was very pleased with the service

LeRoy and Elinore

2 de may. de 2013

This was a nice buying experience. Kerry knows his product very well ,which probably help us make the choice we bought.

Charlie from AK

29 de abr. de 2013

The staff is always friendly and the service was great and they were able to do something extra I didnt have an appointment for, the remodel of the showroom and service center is very nice and a huge improvement

Pastors B & E

22 de abr. de 2013

Our thahnks to Mrcury, Chad & Rip for helping my wife & I find and purchase her dream car! Great Team!

pre-retirement

22 de mar. de 2013

The people at Earnhardt Buick GMC got me in an out with a car in short order. thanks to all the team at Earndardt's

John

28 de feb. de 2013

Kerry Hunter was an exceptional salesperson, who never stopped trying when things took a temporary turn for the worse. He persisted, solved the issues,and remained a gentleman throughout in spite of issues that were beyond his control. I will definitely be back, and will tell others of my positive experience with Earnhardt. Thank you

jmcbowhunter

26 de feb. de 2013

Other than a 2.5 hour wait for the service and recall to be completed, the staff are very professional and freindly.