Lyndsay

12 de jul. de 2016

I brought my 08 Altima in with the whining sound coming from transmission. After doing research online i saw Nissan had changed the warranty to cover up to 120,000 miles due to problems with the CVT Transmission. Well my car had 119, 454 miles when i brought it in. The service tech Ron helped me above and beyond what i expected. He put my vin# in and let me know that my car had a recalled part. He took me right away to a lady that put me in a rental. Forget her name but she was very nice and helpful to. They kept my car to check for the cvt problems and found a few other problems that were still under warrenty. They fixed everything. I have never received such great care from a dealership. I truly appreciate everything East Charlotte Nissan did for me. Thank you!!!

Reynolds

15 de abr. de 2016

I always purchase my veichles from Von Boyd and he has perfect customer service. He is very patient and polite. He has sold me 2 vehicles and even check on me when I come to service them

Ruenette Jones

6 de abr. de 2016

Always a wonderful experience at East Charlotte Nissan. Staff is courteous,skilled and make you feel comfortable, My salesman Devon Boyd was very helpful and knowledgeable. Did not have to wait a long time.

Darrell S.

6 de abr. de 2016

I came in to Nissan to look and buy a car that day it was a Friday because I had already spent a week on the bus and a college student. I was helped by a guy named LeShawn I then told him the price range and what I wanted for my car (Preferably fully loaded) but with my mother cosigning I wasn't going to get that. We then found a Nissan Altima which fit me and my mothers needs. We then began the paperwork which it went very smooth and easily to understand. Unfortunately I wasn't able to get the car that same day because my mother would have to sign the documents as well and she is in Ohio. They then told me they can overnight the process to here and she can overnight it back free of charge and being that it was a Friday and the paperwork was going to take until Wednesday or Thursday of next week they put me in a rental car free of charge for the week so I still had transportation to work and back. Thank you Nissan Darrell S.

RGill

4 de abr. de 2016

Tony Reid is the MAN with the plan. Put me in a new 2016 Nissan quickly. Everyone was polite but his customer service was outstanding!!!

Me your number

21 de mar. de 2016

I gave nissa this rating because, they understand what I was looking for and keeping me in my budget. Von Boyd was a great helping me pick my Use 2013 nissa m, from East Charlotte Nissa was a pleasant experience. Our salesperson, Von Boyd, were easy to work with. We were treated with respect, as well. Considering that they exorbitant amount of time either. They will have my business again..

Londel Ramsey

20 de mar. de 2016

Cole Sandager demonstrated what a superior personality salesman should be. His great energy, exciting attitude, and friendly approached. His ability to communicate and acknowledge on each car features helped with me decide on which car best fixed my life style. Thank you

Yona Mcmillan

18 de mar. de 2016

I had a great experience buying my new Maxima from East Charlotte Nissan! The folks there were professional, knowledgeable, and great to work with especially my sale person Von . I really enjoyed my car buying experience. If you are looking for a new car, I recommend visiting the folks at East Charlotte Nissan. They are the best

Carolyn a.k.a. Ms. Social Studies

17 de mar. de 2016

In June 2014 I bought a 2014 Nissan Sentra and I LOVED IT!! The process was easy and painless and the service my salesman, Troy, gave me was impeccable. In March 2016 I traded my 2014 for a 2015 with wayyyy more bells and whistles. I didn't come to the dealership to buy a car. I happened to run into Troy again and after some conversation he said, "Let's trade you out of that one and get you some more options." Next thing I knew I was driving away with a new car and WAYYYY more bells and whistles!! Everyone was great and I had another awesome experience to talk about!! THANKS TROY AND EAST CHARLOTTE NISSAN!!

T Green (satisfied customer)

12 de mar. de 2016

I want to send a big thanks to Norman Craig and Ron Digsby. For the past 2 months I had been pondering on a new car because I was well overdue. After countless trips of visiting different dealerships, I walked into East Charlotte Nissan last night and was assisted by Ron and Norman and less than 2 hours I was signing paperwork for a brand new 2015 Nissan Sentra SV. Ron explained all the bells and whistles in regards to my trim level as well as all the paperwork. Norman made sure my car was washed and detailed. I can ask a lot of questions when it come to me spending my money, however these 2 guys never once rushed me. Thanks again Ron and Norman for my excellent experience at East Charlotte Nissan. I will make sure I refer others to you guys.

Josh

10 de mar. de 2016

Troy Moffatt was the agent throughout my buying process, and he was very helpful and patient. I had several questions and hesitations that he was able to answer about the 2015 JUKE and its performance. Although he may have just been building report to smooth through the sales process, Troy did a very good job entertaining my questions throughout. He was easily the highlight of the process. Financing was far less interested in my well being and more interested in up-selling everything. However, finance proved to be flexible with my conditions and we were able to work out a deal in which both parties benefited with little push around. Overall my experience was solid, the facility is nothing to brag about, but the agents are patient and flexible to the customers specific situation.

Melissa "Loving My New 2015 Nissan Sentra" L.

27 de feb. de 2016

I love my new Nissan Sentra, both Troy Moffatt and David S. are outstanding to work with, very patient, personable, and understanding professionals, NOT your typical car salespeople. I would recommend East Charlotte Nissan 1000+ times over. An awesome experience and would do it all over again with this dealership. A very professional staff, who believe in making the car buying experience a very pleasant one! If you are looking for an outstanding vehicle to purchase along with a great dealership please visit East Charlotte Nissan, you will NOT be disappointed. Thank you so much

Holly

27 de feb. de 2016

I recently purchased a Nissan Rogue SV-AWD from East Charlotte Nissan. I was highly satisfied with my purchase because the sales associate that helped me was finominal. Troy Moffatt worked hard to make the purchase successful. My thanks and appreciation go out to Troy Moffatt sales associate of East Charlotte Nissan. I recommend anyone in the process of purchasing a vehicle to go see Troy. I will be a returning customer in the future. Thanks Troy for all you have done!

Graves

26 de feb. de 2016

Devon Boyd at East Charlotte Nissan gave my family the best car buying experience. He was very professional and fun at the same time. I would definitely recommend anyone who's looking to purchase a vehicle to pay them a visit.

Tracy Owens

20 de feb. de 2016

I had the best very knowledgeable Sales person his name is Von Boyd. I would definitely recommend him. He kept me informed of the process. I was able to purchase two cars from East Charlotte Nissan with his help. One car for me and one car for my Son. Our credit situation wasn't the best but Von Boyd worked hard to get us qualified for a car. If you are looking to purchase a car from East Charlotte Nissan ,please go see Von Boyd.

Jerrica Leavy

18 de feb. de 2016

I had the pleasure of working with Cole Sandager. He won me over first off with his greeting, it was very reassuring and very confident. I wasn't really sure if I was going to be able to get a vehicle of my choice, however Cole was very confident in his ability to provide customer satisfactory. He did not make me wait, he was patient, understanding, considerate, but most importantly he built personable a connection and was able to relate to me a person and not just come off as a salesman. He offered empathy where it was needed which meant he paid attention to details. He constantly made sure that I was comfortable during the process of purchasing my new car. Also he was very successful got me a new 2015 Nissan altima that I'm enjoying to the fullest. Hey thanks again Cole.

Jerrica Leavy

13 de feb. de 2016

Wow! I must say it was absolutely an amazing customer service experience working with Cole Sandagers, or should I say having him work on my behalf. The most important things that stood out for me with Cole is that he built a personal connection with me that would make him my to go to car salesman going forward to my next vehicle. He made me see the positive where I saw the negative. He was reassuring, confident, great listener, asked all the right questions, did not force something I did not want on me, he was patient, and most importantly he bridged the gap between a customer and a salesman and built a long term relationship with me as his customer to revisit and to recommend others as well. He's representation of Nissan matches the the quality of the cars the offer. I rate him six stars. My best customer experience in 25 years. Thanks again. Jerrica Leavy

Elease Webb

14 de ene. de 2016

Never experienced customer service the way Norman Craig delivers it. He's awesome and beyond.

unhappy

16 de nov. de 2015

It never fails. Every time I come to get my car serviced they find something else wrong. Last visit was there is a nail in your tire. Ok! Please repair it. This visit; there's another nail in your tire but it's in a place where patching won't fix. I also have the Purigen98 coverage however, they told me that this coverage will not replace my tire when it does. Won't be recommending them for anything.

Dawn B.

7 de nov. de 2015

I just received my 2009 Murano back last week. I initially went in for a routine oil change and possibly new brakes. I noticed that my brake petal was needing to be pushed to the floor in order for it to stop completely. Charles was awesome. He completed my oil change and before he performed the rear brake job, he made sure it was ok. They also had to replace a part (not sure what it was called) in order to improve the function of the brake petal. They provided me a rental and two days later, I picked up my truck. After driving it home, I was still not satisfied with braking power of my truck. Charles said to return it and that my safety was very important. He asked that the foreman see it and perform a diagnostic. They oiled, flushed and did some other things to it which made it so much better. It brakes normally now and I am so very satisfied. Charles kept in contact with me throughout the process. He informed of the progress. I generally go to Nissan of Gastonia but for now on I will ask for Charles at East Charlotte of Nissan. You should too.

Terell Adams-Devonish

27 de sep. de 2015

They're incompetence caused me my job not only that but they gave me a car that I fell in love with only to tell me a month later that I have to return the car back because I wasn't approved for my financing loan.ok which is fine but why a month later did they find out.. now since they called me I had to take days off to try to find a replacement car so I can try and keep my job which I wasn't successful.so I lost a weeks pay because of that dealership they don't plan on giving back my down payment which was 500 and they refuse to give me back my deposit for my insurance for 389 for a car that they was never suppose to give to me.. now I have to suffer because of those commission hungry salesmen. Going to different dealerships having them run my credit is hurting my credit.. because of them I lost my job in the process of losing my car and insurance along with deposit PLEASE GO TO ANOTHER DEALERSHIP THEY DO NOT CARE FOR THEIR CUSTOMERS!!!! YOU'VE BEEN WARNED

tdevonish031

26 de sep. de 2015

Don't ever go there.. commission hungry salesmen. They give cars out with paper work a month later they call and tell you they made a mistake.. I've lost my job because of them,continue to hurt my credit looking for another car because of them. Paid insurance on a car 389 dollars to be exact and they won't refund or help even though they messed up.. I didn't lie nor deceive.. worse dealership in Charlotte ... I put 500 down they gave me a car had car for a month now they asking for it back..

T. Lee/Gardner

20 de jul. de 2015

On Wednesday June 17, I had an appointment to get service for my 2009 Nissan Murano. The service department was very busy. I'd never seen that many people come in for service at one time. Delores Biggers was a life saver. She kept me updated on the status of my vehicle and helped me every step of the way. Delores went above and beyond the call of duty. She was awesome! Now I know why East Charlotte Nissan is excellent in customer service. Kudos to Delores Biggers!

Davarty

2 de jul. de 2015

I didn't feel like they didn't try enough or harder regardless of the situation. To me they didn't want business. I didn't feel like they tried they just looked and said yea we can't help you. Sad part is I called before I came because I didn't want to waist no one time especially mine but I really waisted my time because they didn't try... Won't be coming to this location.

Roja

20 de jun. de 2015

Troy Moffat is the best! I recently exchanged my 2013 car for a 2015. He was there every step to help with the best decisions and deals. He kept a honest communication open and made my experience very personal! I am very happy with my exchange and deal. I definitely recommend to Ask for Troy if you visit east charlotte Nissan and you're looking to make a car purchase! Thank you!!!

Jacqueline

19 de may. de 2015

My service consultant Tammy Turner was amazing!!!!!!!! I had experienced a few issues, but she went above and beyond to fix the issues. Her patience, demeanor, smile made the issues seem so small. Tammy is a asset to Nissan service dept. I wish everyone in the service department was like her.

Kelia

4 de may. de 2015

Service on car was quick. Received oil and filter change and replaced air filter. They are always efficient when servicing my car.

Charles

23 de abr. de 2015

Everything was easy and painless! Sales guys was awesome! I was greeted when I first entered and was immediately helped. I would definitely recommend to a friend.

Jenna

14 de abr. de 2015

The salesmen respected me of my time. I spent a lot of time considering the price and consulting my family members over the phone while in the office. They gave me complete privacy and encouraged me to take my time.

Jeffrey

13 de abr. de 2015

The is very professional, courteous, and always keeps you up to date with what is going with the repairs on your vehicle. They take the time to explain what is going on and also help you find options that are cost effective for repairs. The staff go above and beyond the call of duty to meet the needs of their customers; and that is why I will keep coming back as well as recommend them to family and friends.

Thomas

5 de abr. de 2015

the service department was quick in getting my car in and serviced in a very reasonable time with no hassle.

Rosemary

1 de abr. de 2015

Went smoothly from the time I arrived to driving off the lot, not an all day event. Wonderful service. They make sure you are satisfied and understand everything about your purchase.

Carolyn

1 de abr. de 2015

My sales person was great and patient. I found her very knowledgeable of the Nissan product. She told me about the status of my credit and what would work best for me on that day.

Qwaytisha

30 de mar. de 2015

I loved how my Service Agent Tammy took the time to explain what needed to be down to my vehicle. I also was there no longer than 15-20 minutes, which was amazing!

Scott

28 de mar. de 2015

Both the sales manager and the sales associate never onced pressured me. There was no back and forth like I usually expect when buying a new vehicle. The offer was fair and reasonable and there was zero stress. Also, the sales associate was extremely knowledgable about Nissan in general and shared stories of the companies history.

Domenica

25 de mar. de 2015

The employees I met were all very friendly and very helpful. Especially Mr. Joseph (Joey) Strickland. The mechanic I met, sorry I don't recall his name, I believe he was the shop supervisor, seemed very knowledgeable and took the time to explain what caused the problem with my truck.

Paul

25 de mar. de 2015

All the employees were friendly and professional. The Service Advisor took into consideration that I was a third shift worker and did what she could to get my vehicle serviced and ready so I could get home and get some sleep. This personal approach made me feel like a valued customer.

Henry

19 de mar. de 2015

the woman that checked us in was very friendly, and personable. kept us informed and explained procedures. the lady that spoke to us while we waited, asking about our experience, was also very nice. i liked that when we walked out onto the sales floor to look around, we weren't attacked by a salesperson. i know they want to make a sale, but sometimes you just like to look without being berated with questions and a sales pitch.

Elizabeth

18 de mar. de 2015

Ron, Alice, and Donte were all so helpful, patient, and accommodating! Super employees! I highly recommend East Charlotte Nissan for all your automobile needs!

Donald

17 de mar. de 2015

After a bad visit to Monroe Nissan (it is closer). I have returned to East Charlotte and could not be happier. Ron in service is awesome and understands customer service.

Cheryl

10 de mar. de 2015

My service advisor Ron makes it easy for me to have my car serviced. He is so considerate of my working hours st night and provides me with a rental car. I don't get that at other dealerships. He keeps on contact with me about any problems and always recommends the best option for me. I would buy another car here just for him to be my service advisor again!

Betsy

5 de mar. de 2015

Ron Travers is always so helpful, friendly, and knowledgeable! The rental car lady was also such a joy to work with!

Lawrence

4 de mar. de 2015

Ron Talbert was, as usual, more than helpful. Very friendly and very accommodating. Great service. Also, Cammie at the checkout counter is terrific. She always takes my money with a smile! Ron and Cammie both deserve big raises!

Larry

4 de mar. de 2015

Knowledgeable, courteous and prompt attention in service. I will always have my vehicle serviced and ECN. Everyone atthe dealership are great.

Craig

1 de mar. de 2015

I purchased my Maxima last year, and had experienced reoccurring issues with the sun roof. I had brought it in for evaluation a few times before, and really was only provided reasons why it leaked and chattered, not a solution. It wasn't until Gerald, the service Manager got involved, that I felt heard and confident that the issue was going to be taken care of. Gerald validated my concerns and took control of the situation doing everything that he possibly could, to make it right. He was relentless in his pursuit to fix my car and repair the Nissans relationship with me. Gerald and his team not only took care of my car, but they also took very good care of me as a customer. Quite honestly, I could not be more happy with the service I received and the way that my car was returned to me. This experience totally exceeded my expectations.

Kenya

1 de mar. de 2015

Brandon was able to get me the car that I wanted and with a very affordable payment. Not only that, he was very easy to converse with. Overall, he was very professional and did what he needed to do to get me in my first good car.

Belinda

28 de feb. de 2015

Friendly staff, easy to deal with, hassle free, loved the ease it was to make a deal no back and forth like at a lot of dealers

James

27 de feb. de 2015

Sales Rep Kizzie was knowledgeable about the car we were looking at, she answered all our questions and went to bat for us when negotiating a sales price. She kept her call back committments, did not pressure us, or rush us in any way. Great gal! We liked the selection of cars, many to choose from so we would not have to order a car. Overall, the best experience we have ever had buying a car. Very relaxed.

Heidi

26 de feb. de 2015

I called and spoke to Matt first, he was very nice and even walked out to the lot to make sure the car was there since I was driving two hours. He gave the keys to Sean to hold until I could get there to see the car. I had a slight wait for Sean but he was very nice and moved me through the process quickly. Aaron in finance didn't pressure me when there was a problem with price and in fact worked with me to get the payment I could afford. I would highly recommend your dealership.

Robert

25 de feb. de 2015

The sales team listened well to my needs and did a great job in meeting them. They had the car in inventory that I was seeking and presented a fair market price at the onset to prevent unnecessary negotiations.

Michael

25 de feb. de 2015

Ron got the problem diagnosed promptly on Saturday, and had my truck ready to go mid-day Monday.I couldn't pick it up until Tuesday morning. I had to catch a ride into town with my nephew, dropping me off at 6:45 (snow coming down at the time). I huddled under the service lane shelter for 5 or 10 minutes, when I heard Ron call to me from his door. He let me come in out of the cold to enjoy the warm customer waiting area until things really opened at 7:30!Truck is running great!Thanks to Ron and the service techs for getting my 2000 Frontier back in shape, and keeping me thawed out!Mike Hartis

Mcmillan

25 de feb. de 2015

This was one of the fastest and simplest car buying processes that I've ever had. Almost made me forget I wasn't buying from a friend, but an actual dealership.

Avery

24 de feb. de 2015

The sales man was genuine and infectious, he really understood the Nissan brand. He was knowledgable about the product and clearly sold me on the Juke.

Eric

24 de feb. de 2015

Andrew Revilla came in on his day off to make sure I was taken care of. How quickly I was accommodated.

Christine

23 de feb. de 2015

No one trying to push sales. The man listened intently and adressed my major concerns while still communicating his part of what his job entails.

Joann

21 de feb. de 2015

My salesman Norman Craig is a great representative for East Charlotte Nissan. He is excellent, courteous and knows his job. He is a fine gentleman. Brittany also is a valued asset to your company. She was very courteous and helpful explaining the paperwork. A very efficient lovely young woman. I will definitely tell my friends and family to request only Norman and Brittany when they come to East Charlotte Nissan and they will be pleased.

Terrence

15 de feb. de 2015

The agents were so helpful and knowledgeable. I came in for an oil change and information about my tires. They informed me about services I should have gotten that my own dealership did not inform me of. When its time to trade this vehicle in, I will definitely come to this dealership!

Philip

13 de feb. de 2015

The service people were friendly and helpful and made sure I was helped. I must call out the two gentlemen that helped me the most....Ronnie Daniels who was my Service Advisor and Lex (shop foreman). Ronnie made sure I got the help I needed and all my paperwork was correct. Anytime I called he was there to help. Lex was a definite huge help to me as far as issues I was having with my car. It's a new car and I wasn't familiar with how alot of the technology worked. He spent 3 hours with me (until 8pm even though he was only scheduled to work until 6pm) making sure everything worked as it should and getting it setup. He even explained things to me about the car that I wasn't aware of. A huge thank you to both of them!! :)

Tonya

12 de feb. de 2015

Initial contact started through the internet and I wasn't expecting to meet with the same person I dealt with online but was surprised that's exactly who we met with in person. Everyone was very friendly; from sales to finance. Wonderful team!!

Boiler

11 de feb. de 2015

I leased a car from these guys and they failed to submit the paperwork to Nissan. I had to call them repeatedly to get them to do something and then they lied to me on the phone about what happened. They also refused to return my calls. Customer service disappears after they get your signature and when they fail to do something they lie about it

Sarah

8 de feb. de 2015

When you pull in for service, the technicians are friendly and quick to get you in to see the service providers. Ron Traver is my service provider and he is always happy to listen to my concerns and help me in any way necessary. I am truly excited that the courtesy car program was reinstated. I was able to drop off my car and take care of errands while my car was being serviced.

Chris

6 de feb. de 2015

Ron is very good in service. He, to me, is Nissan, and makes my experience really good, every time. He makes it seem like a small place (good thing).The cashier Cammie is always good, can think outside of the precise rules, make decisions, and treats me like she an important customer. Good job hiring these people.

James

5 de feb. de 2015

Donta McClary was excellent in his presentation. I went to the dealership to get my 2013 Altima serviced and walked out with a 2015 Altima.

Eric

5 de feb. de 2015

Ron is a true customer service role model. From phone call to driving home he kept me informed, was polite and engaging, and took personal ownership of seeing that my needs were met.

John

4 de feb. de 2015

clean environment to wait for service to be completed. Friendly folks....I like that you use plastic to cover the seat before the technicians get in.

Sandra

2 de feb. de 2015

Everyone that talked to me was nice. I had an appointment but came in early and was worked in and was out in a timely manner. I appreciate the smiles and friendleness.

Anna

2 de feb. de 2015

Service asst. was very helpful and accommodating. Our appointment was honored and the service completed in a timely manner. I've been coming to the dealership for a long time and continue to get good service.

Latonja

31 de ene. de 2015

That I was able to get the car I wanted for the price I could afford. This was my second time buying from East Charlotte Nissan and I will be back. Brandon Tinsley and Alice Crowder are awesome. Thanks!

Meghan

31 de ene. de 2015

No sales games-Donte and the entire crew worked hard to get me what I needed and wasted no time. Very to the point. I knew that they genuinely cared about me as a customer. Very enjoyable buying experience!

Kathi

30 de ene. de 2015

My husband and I have purchased "seven" Datsuns/Nissans from this location in the past 36 years. We are loyal customers. It's not only because we love our Nissans but also the quality maintenance and service we receive and that starts with Ron Traver. We have known Ron for many years and we feel that he has always been very fair with us and provided excellent customer service. Ron makes us feel appreciated and always goes the extra step to take good care of us. He is the main reason that we keep coming back for our service needs. We also met Cammie when picking up our vehicle and she must work with Ron a lot because she was great. Very pleasant and kind and helped ease our pain when we were paying the bill. Great employees make great companies. Sincerely, Kathi Spencer

Nick

30 de ene. de 2015

It is always a pleasure to deal with Our service advisor, Ron Traver. I have listened to him talk to all of his customers and he treats all,of them with compassion and care.

Sherry

29 de ene. de 2015

Was the easiest process I have ever had while purchasing a vehicle. The entire team was great will never by a car anywhere else but at east Charlotte Nissan.

Lisa

28 de ene. de 2015

As I have said many times, Ron Traver and Vicky Pritchard are the main reasons that I come to East Charlotte Nissan Ron handles the service on my car and he does an excellent job, he is courteous, helpful and friendly and always keeps me informed about what is going with my car. Ron has integrity and always does what he says he is going to do and goes over and beyond to make sure that I am satisfied and he does that with everyone and I have seen it so I know that he does it with all of his customers. Vicky is just a professional all the way and handles the telephone like no one else that I have ever seen on a telephone. She is also courteous and helpful and goes over and beyond to do whatever she can to help. Both of these folks are the main reason that I come to East Charlotte Nissan - they are what remains of good customer service and just good people.

Cathy

28 de ene. de 2015

Came in, talked to Ron about the problem. He got my Armada back quickly, and was on my way a short time later. Great job!

Thomas

28 de ene. de 2015

The timely manner in which the service dept. got my 2015 Nissan Altima in for service was great. The service dept. needs to be commended. Thank you.

Susan

28 de ene. de 2015

I called ahead and told Ron what had happened and he was ready for me when I got there to handle my situation.

Paula

28 de ene. de 2015

Very friendly staff, clean facility, overall it was an expedited experience and I didn't have an appointment. Would recommend buying/servicing at this dealer.

Anthony

28 de ene. de 2015

I am not sure what the name of the position that you just created regarding customer service, but it was a good move. The woman who immediately came out when I was seated in the waiting area, was wonderful (cannot remember her name). She proceeded to explain her position and why she was doing what she was doing. She kept me in the loop my entire stay and was very concerned about whether I was having a good customer service experience.

James

28 de ene. de 2015

The friendly staff especially Ron in service department and Deloris in guest relations they are always eager to help with friendly attitudes

Luiza

28 de ene. de 2015

Gino was very nice and absolutely helpful and worked really well with us.I had some follow up questions for the finance manager and could never seem to get a hold of him. the experience was good though. Gino is very friendly and knowledgeable and i would refer someone to him based off of my interaction with him

Regina

15 de ene. de 2015

Wow I have read some of the reviews but I want to tell you so far I have one of the greatest sales person Norman. We have been with nissan for a few years I traded my rogue for my altma that I love. I can't say enough about having my rogue serviced with smiles very good people that serviced my car.I thank Norman and the gm for giving 110% for getting me my car. It feels so good for me to beable to ride with little pain. The people that I have met were courteous and made you feel comfortable that is a big part of customers returning.sure there are people that don't. Have that people person effect but let them know because you are the customer they want to keep. Thank you again

GJS

6 de ene. de 2015

I brought my 2009 Murano in to be checked out by the Service Dept. due to a slight slip or hesitation experienced upon acceleration from a stopped position. The vehicle seems to somtimes "click" into forward motion when the gas pedal is depressed. This does not happen every time. The service rep Ron Traver could not replicate the condition when he drove it. He suggested a technician should keep the car overnight driving it home and back to the dealership. Unfortunately the problem never was detected by the tech either. The dealership was very intent to help me with the problem, and I appreciated the effort. I was offered free beverages while in the waiting room, and provided a free ride home while the tech kept the car overnight. They even offered to pay for the gas used by the diagnostic tech driving my car. Unfortunately, the slipping sensation was never detected. The tech suspected it was just some minor wear in suspension or linkages and not to worry. There was no charge for anything. I was overall very satisfied at least with the attention and effort expended to fix this.

trimmer

5 de ene. de 2015

went through true car for pricing and bought a new 2015 Nissan Altima. Was in constant contact with Roddy and he kept me updated on sales and incentives. I was pleased with the no price difference than what was quoted. Will consider them for my next new car purchase.thanks Troy Rimmer

Pacheco

3 de ene. de 2015

This is the third Nissan I have bought from East Charlotte Nissan. Mike is always great. Our salesperson Von was also great. We always have a great experience purchasing a vehicle.

vlgraves1220

15 de dic. de 2014

My salesperson was very patience and attentive. I never felt pressured and was more than happy with the deal I received and the financing. I would definitely recommend them and I have purchased Nissans from other dealers in the past.

Shirley MH

14 de dic. de 2014

Always received great service when I go to East Charlotte Nissan. Everyone is always very friendly and the service is prompt and efficient.

Jerry Barrett

5 de dic. de 2014

I am very happy with my Nissan Truck. At first I was in the market of buying a GMC, we just couldn't make it happen for the both us, and I was about to give up on shopping for a Truck for the moment until I received a call from Mr. Spencer. He asked me have I found a Truck yet and I responded no I have not and I was tired of looking for one. Knowing my mind was set on buying the GMC truck He ask me could I come and look at this Truck that he had on the lot at Nissian East Charlotte. Well after shopping all day and in the beginning he asked me have I thought about looking at a Nissian and I said no, but after I thought about even though I wasn't looking to buy a Nissian He was still was going to check over his inventory and see if their was any GMC on his Lot. Without any suscess of working out a Deal with GMC Mr. Spencer asked will I give him a chance with a Nissian and He said he had one on lot that had the same thing the GMC had and I reply this I have got to see, and yes when I saw this Truck I was very impressed. I felt welcome the moment I met Mr. Spencer. I did buy the Truck. The number one thing that stood out was that I became part of Nissian family and that is what you need when buy a Truck. Hassil free Serviced and I am Greatful to be part of the Nissian Family.

mar hunt

23 de nov. de 2014

Great experience at East Charlotte Nissan, Troy took great care of me.

Dan

20 de nov. de 2014

I had one of my best car buying experiences with Roddy Hanrahan at East Charlotte Nissan. He was very cordial, took my information and quickly got back to me with the lowest quote (by far) on a 2014 Nissan Titan SV. I live about 100 miles from the dealership so everything was done online and by phone. When I was about ready to take his offer, he sweetened it by offering to deliver the car to my door. I was sold. He arrived later that day and we quickly took care of the paperwork in my kitchen. I would highly recommend Roddy and East Charlotte Nissan.

Martha Danley

17 de nov. de 2014

I have been a customer with East Charlotte Nissan since 2006. I have to say,that I am completely satisfied as a Nissan customer and will continue to patron East Charlotte Nissan. I have always had outstanding customer service from everyone I encounterd. I will always trust my car being service by quality care maintaince engineers. I have worked with my team leader for my car, Ben Cooper. He is outstanding. It was his associate Devon Fink that help identify the problem with the axel, that needed to be repaired. This is a team that works together to get the job done right, on time, and for the customer. You guys ROCK!!!!!

Kathy Davis

11 de nov. de 2014

I purchased my vehicle in 2010 at this dealership. I have since only taken it here for all of it's maintenance service as well. I have gotten Awesome customer service here for the last 4 years for everyone I've ever had contact with. These guys are Awesome !!

JBorden

11 de nov. de 2014

I must say that I was pleasantly surprised by the quality of customer service I received during my service visit. From the moment i reached the service department to the time I was informed that my vehicle was ready, I was kept well informed by the service advisor, Mr. Cooper. This experience made me feel special. Certainly, customers respond to such atmosphere as if nothing else was any more important than their own particular situation. One on one courtesy goes a long way, especially now days when cars cost more than ever. Attention to people and detail are as equally important to me. The service advisor left a lasting impression with me. J. Borden

barberje

3 de nov. de 2014

Don't go! I drove from two hours away to see this specific Rogue. I even called before I left my house to make sure the car was still available. I was assured that the car was there waiting for me. When I arrived, the attendant brought me a Rogue that was much more expensive than the one I came to see. I told him it was the wrong car. They then told me that the car I wanted sold three days ago. The attendant offered me a similar car, but he could not find the car on the lot. They then offered me a more expensive Rogue with an inferior trim level. The sales manager was useless. The sales manager stated that my salesman was new and did not know what he was doing. What I am most upset about is they wasted my time. They lied to me to get me to the dealership, and they did not deliver. This dealership uses bait and switch to get customers in the door. Don't go!!!

Patrick Jones

2 de nov. de 2014

My experience at East Charlotte Nissan was amazing . The customer service was by far the best. I purchased a New 2014 Nissan Sentra and it is wonderful. When i went in i didn't think they could help me because my credit isn't the best and i haven't been working at my job that long; but they did and they fought for me and went above and beyond to get me in the car i wanted. I wouldn't go to any other Nissan to get a Car They are the best and they get the job done. It was neat, clean, friendly, and fast Thanks East Charlotte Nissan

SARGE

24 de oct. de 2014

Everything at East Charlotte Nissan was great, they treat you like family, from Customer service to the Buying process and they do work with you. Keep up the good work.

AprilSC "Buyer"

24 de oct. de 2014

I heard about the dealership from a good friend and it was the greatest decision I've made while looking for a new car. Donte, is the name of the dealer who helped me and I was more than pleased by his service, I told him I was looking to buy a new car and he got me in the perfect vehicle that fits me. Also, everyone else in the facility was nice and very helpful at assisting me. I am ecstatic with my new car. Thanks Donte!!!

ash_turn

22 de sep. de 2014

I got my first car from East Charlotte Nissan so when it was time to get a new one Norman at East Charlotte Nissan made it a very easy and 'quick' in dealership terms experience. The entire staff was friendly and ensured I got the car I wanted at price point I was comfortable with also.

S.Clarke

17 de sep. de 2014

I took my car in for a routine maintenance and the service was Awesome. I was in and out very quickly. My technican, Ben Cooper was very polite and professional. Thanks Ben!!

Dan Dehaenen

10 de sep. de 2014

I leased a Pathfinder from East Charlotte Nissan last weekend. When I walked in I was greeted warmly by the floor manager, and introduced to Chris Shea, who would end up being my sales rep thru the whole process. Chris was exemplary. He was highly knowledgable about the vehicles and trim packages, and took me for the test drive. He was candid about how the process worked. I had to leave to make an appointment to test drive another car, and Chris did not try to hard sell me at all. While at the other dealership Chris texted me some info snout the Pathfinder I had asked about before. We texted back and forth with Chris being very responsive with questions about their inventory. Of the 3 dealerships I visited in this leasing process, and the number of folks I interacted with at all 3 places, Chris was the person I felt was most trustworthy and with whom I felt comfortable working a deal with. I ended up leasing, and the East Charlotte Nissan team got me my top choice, the SL 4x4 with the tech package in blue/almond. Chris had to drive really far to pick up the car but seemed happy to do so. I am really pleased with my leasing experience and would buy from this dealership again.

Jeff & Annette

9 de sep. de 2014

Everyone there at the dealership was very helpful in making the purchase, could not be happier!

rhardke21

8 de sep. de 2014

This was the perfect place to purchase my first car. An easy and seamless transaction with experienced, friendly, and helpful salesmen. I cannot thank them enough!

Danict

8 de sep. de 2014

I had a really great experiance with East Charlotte Nissan! They always go over and beyond all my expectations. My salesman Donte McClary did a truly exceptional job as usual. He even had my new 370z delivered to my work! I couldn't ask for any better service than that.

brian.calkins.94

8 de sep. de 2014

I started working with Maddy,then with AlexMaddy is great,She knows her stuff and is truly a pleasure to deal withAlex is very cool he made the purchase of the Altima a lot easier and enjoyed working with himThe finance team worked with me to get the price downWhen the time comes for a new one I will be back

Dr. Kbiz.

8 de sep. de 2014

My salesperson Norman Craig is second to none! The entire team involved in the purchase process, from beginning to when you drive off with in your new vehicle, is professional, courteous & personable!

Mark R.

24 de jul. de 2014

It was my first time getting my new car serviced...wasn't sure what to expect but I was in and out in less than 30 min. Excellent service from the time you pull up until the time you leave. It was extremely fast and everyone was polite.

Rhonda Love

23 de jul. de 2014

Everyone was so nice to me, great customer services and great experience purchasing my new 2014 Nissan Versa

Silvia

22 de jul. de 2014

I have a very good experience and the NISSAN EAST CHARLOTTE. Mr Angel Mejias is a very good sales person.

Kelli Rock Hill

21 de jul. de 2014

In all my years of buying vehicles, this was the best experience of buying a car that I've ever had!! Everyone was super friendly and I've been back twice since my purchase, and everyone remembered me and greeted me like family. I would highly recommend this dealership to everyone I know who is interested in buying a car, new or used! Thank you mostly to Adam and Geoff, they were great and efficient in working the financial aspect of my purchase. Wonderful!

J. Sanchez

20 de jul. de 2014

I bought my first car from here. My salesmen was Andre Blaylock. He was phenomenonal! He was funny and patient and sincere. He made sure I hot the best car for my money and I never felt rushed or pressured. I would recomend him to anyone trying to purchase a car. He taked good care of you. Melba the delivery specialist did a great job to.

The Browns

18 de jul. de 2014

My wife and I were so impressed with Andre! We are both retired and have bought many cars over the years so we were accustomed to a lot of the tactics salesmen use. Not Andre! He is not the stereotypical car salesman at all! He was sincerely interested in what we wanted and took the time to learn about our needs. He didn't try to sell us more than we needed in order to make an extra buck. We got the car we needed at a price we could afford. After the sale he frequently checked on us and would personally address any concerns we had. My overall perception of this dealership is exceptional due to the experience my wife and I had with Andre. I would and already have recommended Andre and East Charlotte Nissan to a few of our friends.

Ruth

17 de jul. de 2014

From the moment I walked in the dealership I felt welcomed. I had a appointment with Andre Blaylock and let me tell you that besides being very easy on the eyes he was a consummate professional. I always expect good service but this man took things to another level! I never once felt pressured to buy. His easy going straight forwad demeanor is exactly what I needed. What was most surprising about Andre is his follow through after the sale! Its like I truly met a new friend and I can tell that he genuinely likes serving people. I would highly recommend East Charlotte Nissan to anyone looking to buy a car. Do yourself a favor and ask for Andre when you go you will not be disappointed.

Frustrated Customer

17 de jul. de 2014

I brought the car for NC inspection on July 3rd and asked for complementary car wash. The car bumpers painted was ruined by the strong chemicals the contracting car wash used. We are giving the run-around and car is yet to be re-painted to be brought to the original state. Horrific experience with the core management staff never buy any vehicle from them again or take it in for the repairs!!!

Santos and Katherine Nolasco

15 de jul. de 2014

I went to East Charlotte Nissan looking for a truck and ended with a Rouge and a Titan. Andre was our sales consultant. He was wonderful to work with. He was very patient, listened to everything we had to say and was very attentive to our needs. He was such a wonderful person. He went above and beyond to keep us happy. We had to go back a couples of times because of some issues that we were having with the truck. Every time Andre took care of us. He made sure that everything that we were asking was taking care of. I mean, he delivered an exemplary customer service!!! The rest of the staff was very nice as well.

sandi farquharson

15 de jul. de 2014

I was looking for a car but wasn't sure what I wanted. Drove by dealership so stopped in. Was greeted by troy Moffat who didn't haggle/harass but allowed me to take my time looking at the inventory. I left and he handed me his card. I called troy's cell the following day as he wasn't at work but he drove personally to the dealership and introduced me to my rep who was waiting for me and already had a nissan sentra waiting for me to test drive which is what I told them I had decided on. I told them what my budget was for car payment and what I could afford for down payment. Andre blaylock was the most wonderful person who went above and beyond what was expected and made my car buying experience a pleasant one. Manny, my closer, was also nice as well as Aaron the finance guy. All in all I would recommend east charlotte nissan

Lisa Palermo

11 de jul. de 2014

I went to East Charlotte Nissan 3 years ago and Bought a Rouge. Troy Moffatt was my sales consultant. He was wonderful!! Sooo Nice, Professional, accommodating, honest and patient and NOT pushy whatsoever, (which I appreciated)! Recently, I contacted Troy, because I wanted to trade in my car, to get the newly designed 2014 Rouge. I LOVE it!!! BEST car EVER. EVERYONE at East Charlotte Nissan, has always been GREAT. Never had any issues in the past 3 years that I have been dealing with them. I use them to get my car serviced,etc. They always treat me great! Always friendly, always professional and accommodating. I tell my friends and will continue to do so. If you are ever looking for a car at East Charlotte Nissan, ask for Troy Moffatt!! He is the Best and will work hard for you, so you can get the best deal!! I can't say enough!! Thank you for everything Troy!! Lisa Palermo

Turner

10 de jul. de 2014

I have bought 3+ cars from this dearlership and each time has had excellent customer service. I refuse to go anywhere else, and I always tell my family and friends to come here. I always feel comfortable and never feel hasseled to purchase. Great dealership with great people! I'm sure I'll be back in about 1-2 years to trade in my car again....just kidding....I love my new Maxima!

Ultimate Altima

3 de jul. de 2014

Was just looking for a good used car for my daughter and the salesman gave me several options and when we narrowed it to the car my daughter wanted the salesman spent the time to find us the right car at the right price. Great job and experience.

fontara07

25 de jun. de 2014

My overall experience was fantastic. I got a great deal on my car and the staff worked with me to give me the best deal.

Turley

25 de jun. de 2014

I had a fantastic experience with the Service Dept of East Charlotte Nissan. The manager Ron was very courteous and polite. I arrived a little before my appointment time and Ron got me in and out with no problems at all. Even though it was just a routine oil change and tire rotation the staff was very efficient with time and working on my vehicle.I would also like to make mention of Mr. Manny who works in finance. He is one of the most pleasant person I've met in sales since living here in Charlotte, NC for the past almost 3 years. Manny was very helpful in assisting me in picking out the vehicle that would best meet my needs at the time and was able to get me financed with no problems. I can't wait until next March 2015 when I can finally get back into a Maxima (right now I'm in an Altima).

smg004

25 de jun. de 2014

My experience at East Charlotte Nissan was exceptional. Donte my sales rep, the sales manager, the finance team all went above and beyond to get me into the vehicle that I love (2014 Maxima). They made me feel very comfortable while they were all working on my behalf. I highly recommend East Charlotte Nissan if you are looking to purchase a vehicle. Great team! Great customer service! Great prices!

Judy and Shirley

25 de jun. de 2014

We have found that all of the associates we have dealt with at East Charlotte Nissan have been great to work with. Glad we have all of you we can rely on for the best for our car.

vinayreddy96

20 de jun. de 2014

Me and my husband went to see the vehicle to know about Nissan 2.5, we had even think about that day we are going to buy the vehicle, the employees working over there are very good friendly in explaining in detail about the car, deals and offers, they are very polite and helping in every stage to give the priority to their right customers. We trade our old Nissan car they offered us a good price. we impressed for all their services, and deals about the car, immediately we buy a new Nissan. The Showroom Sales Person-- '' ALI '' manager and financing manager all great to providing the best services to customers.WE HAD EXPERIENCED VERY GOOD AWESOME MEMORABLE EXPERIENCE!!!!!!I Recommend this Dealer to buy a new car for all my friends, relatives and circle.

James- satisfied customer

10 de jun. de 2014

During my visit at East Charlotte Nissan, I was quite impressed with the quality of sales service I received. From the time I walked onto the sales floor to the completed sale, my experience was enjoyable. My salesperson was amply knowledgeable about the products and had no hesitation explaining the features to me in an understandable manner. His demeanor was highly professional. Throughout the process, he inquired if I was receiving the information I needed to make an informed decision. I assured him he was performing a splendid job. The sales process at East Charlotte Nissan is superb. Its quick and smooth. No hidden agendas.

David M.

15 de may. de 2014

My experience was great, no problems getting in touch with them, until i signed on the dotted line. Since then, I have not been able to get a return call to address several concerns. I would not recommend this dealer.

jeniferduncan

8 de may. de 2014

I could not be more thrilled with my new Rogue SL or the experience I had dealing with Stan Brown! He was awesome and went above and beyond throughout the process. Even though I live in Atlanta, I will use him again!!!

Danict

29 de abr. de 2014

My experience at East Charlotte Nisan was truly outstanding. My salesman, Donta Mclary was exceptional start to finish! He told me that he would make me a offer that I couldn't refuse on my 2014 370z. He was right! So far I have had a great Experiance at East Charlotte Nissan.

Shan Ban

28 de abr. de 2014

The entire staff at East Charlotte Nissan were warm and friendly from the time we walked in the door, they all made us feel like family!! Alex and Manning were phenominal! I would recommend this dealership to anyone!!!

Mr. & Mrs. Caraballo

27 de abr. de 2014

My husband already has a Nissan sentra that he purchased in 2010 and loves his car!! I was not with him when he purchased it so I did not realize the experience he had. My car's engine went out and I needed a car ASAP. My husband suggested going back to Nissan and I had no problem with that. Our appointment was with Manny and Von, amazing sales reps!!!! When we arrived they had a car ready to test drive and greeted us with smiles and great attitudes!!! After my test drive I knew I loved the car but what made my decision even easier was the way we were treated by Manny and Von!!! They made our decision so easy, I would buy another car from Nissan all over again. Adam Hall also made our financial part smooth!!! What an incredible staff, they rock!!!!! Thank you for such an amazing experience!!!!

dhunter8774

13 de abr. de 2014

I had been shopping for a new car, but had the issue of being upside down on the car I had. I just sort of assumed I couldn't afford a Nissan, which is what i wanted. But after dealing with several other dealerships and being treated horribly to say the least I decided to give it a shot. When my wife and i came in we were greeted by Norman Craig. I told him of my situation and despite everything working against me he made it happen. I got into exactly what i was looking for and brand new, the man physically searched the entire inventory to find me what i wanted that i could afford, i didn't really think i would find that kind of service anywhere. When we went from sales to finance we were with Eun Song, and again I was met with amazing service, she explained everything perfectly, answered all of our questions and made the complete experience from start to finish great. They even gave me an entire day to get my other car cleaned out before turning it over. If your looking for a new car, even if you think you cant afford it, this is where you need to be. You wont find any better service or deals anywhere else. This is the 3rd car my wife and I have from them and we wont be going anywhere else. For Norman and Eun thank you both again. I'm telling everybody i know to come see you.

DHunter

13 de abr. de 2014

I had been shopping for a new car, but had the issue of being upside down on the car I had. I just sort of assumed I couldn't afford a Nissan, which is what i wanted. But after dealing with several other dealerships and being treated horribly to say the least I decided to give it a shot. When my wife and i came in we were greeted by Norman Craig. I told him of my situation and despite everything working against me he made it happen. I got into exactly what i was looking for and brand new, the man physically searched the entire inventory to find me what i wanted that i could afford, i didn't really think i would find that kind of service anywhere. When we went from sales to finance we were with Eun Song, and again I was met with amazing service, she explained everything perfectly, answered all of our questions and made the complete experience from start to finish great. They even gave me an entire day to get my other car cleaned out before turning it over. If your looking for a new car, even if you think you cant afford it, this is where you need to be. You wont find any better service or deals anywhere else. This is the 3rd car my wife and I have from them and we wont be going anywhere else. For Norman and Eun thank you both again. I'm telling everybody i know to come see you.

S carraw

9 de abr. de 2014

I had my 2004 Nissan Maxima serviced several times at this dealership. Prompt service. Knowledgeable staff. Provided loaner car while car was being serviced. I would highly recommend this dealership.

stevense

7 de abr. de 2014

In 20013 I decided I'd start going back to the dealer for car service so I joined the Nissan rewards program and now after 3-4 times all for oil changes and other small things I've been completely satisfied. I've gone by appointment and have just shown up on a Sunday and gotten in/out in an timely manner. All the staff has always been great and Ron always finds me discounts I can use with my reward program that save me money...yeah! five starts are always good but I give Nissan service department "SIX".

sac039

6 de abr. de 2014

Great service and professionalism works in a timely fashion. Able to view the time when your vehicle is arrived and completed. Offers to bring car to you when you have infants with you to lessen stress. Remarkable service.

newcarlover

17 de mar. de 2014

East Charlotte Nissan is truly a step above all dealers in the Carolinas. They took our trade-in that now one else would and they got us in the car we wanted at a great price!

Belinda G

17 de mar. de 2014

As of right now I am completely satisfied with my purchase. I was in a bad situation and went online at Car Gurus and requested some additional info within seconds of sending the message Alex with online sales called me to follow up. That was the first of my wonderful experience- not only did he get me a answer within couple of hours but had several cars lined up for me to look at. This was on Friday 2/28/14- appointment made to come in Saturday 3/1/14 once I got there he was tied up so I was handed over to another salesman who didn't miss a beat- Arnold Digsby. I was given top notch service and when one car didn't work out they never missed a beat with something just a nice. This car did have a dent that they said they would take care of so at this point I must say that there wasn't one thing I could complain about. Pending repair of the dent :)

NissanCanada

16 de mar. de 2014

On our road trip home from Florida to Canada, we found ourselves in need of a major repair. We are so grateful East Charlotte is open on Sunday. Justin understood our predicament and got us back on the road promptly. The service staff were knowledge, friendly and polite. We appreciated the terrific service we received and the pricing for our repair was very fair. We highly recommend this dealership and wish you 14 hours closer.Ian

Pam Jackson

26 de feb. de 2014

I enjoyed my experience at the dealership, my Wiseman was wonderful, he really worked with my mom and i to purchase a vehicle at a good price, i would recommend him to all my family and friends, good job Troy.

ncmark67

28 de ene. de 2014

most pleasant car buying experience I have ever had. Von and Manny were great to work with andI would recommend this dealership tho anyone interested in purchasing a vehicle

JuanitaWade

23 de ene. de 2014

Came in for my 8:00am appointment. Was met at the door, and my Cabriolet was serviced quickly and efficiently. Very pleased with the staff's professionalism.

addisond

18 de ene. de 2014

Always a pleasure to go to Justin for my car and the tech DJ . I do not trust anyine with the service of my car

Nancy M

17 de ene. de 2014

I was not able to afford a new Murano so found this 2012 that was in great condition with all the bells & whistles. I have only owned for one day, but love it! Rodney was patient & understood the car well. My husband & I both will enjoy this vehicle for years. I traded up my Nissan Rogue also purchased from Rodney & have been very satisfied with the overall experience at East Independence Nissan. Don't go anywhere else.

LEPLOTT

15 de ene. de 2014

Great experience. Very knowledgeable staff. After having a bad experience at another dealership (Reidsville Nissan) I didn't know what to expect. This was my first new car. I knew what I wanted and the staff at East Charlotte Nissan worked to make it happen. I would recommend this dealership.

Satisfied with Nissan

12 de ene. de 2014

I talked with Alice the sales person on the phone after I went on line for a quote. She gave me all the details told us what Nissan would do for me and put me in a new car.When I went in they showed me a car that was used for customers when their car was serviced. I wanted a new car so they put everything in writing and I was satisfied with the deal that we made with Nissan. I received a new 2013 Nissan sentra I am very happy with my purchase Thanks to Troy and Alice for great dealing I will tell everyone about my deal and recommend east charlotte Nissan I love my car gas mileage is great I love Nissan

Turley

10 de ene. de 2014

I would just like to say I had a great experience this time around. I had visited the Dealership prior and was just not able to get financed due to my credit history but January 8, 2014 I guess it was just my time. I believe in everything happens at the right timing. I had went on the East Charlotte Website just the day before January 7, 2104 to see what was being offered in rebates and promotions and Micah the salesman gave me a call and we set up an appointment for me to come in the next day. So I went and of course I'm thinking in the back of my mind I'm going to sit here again for over 2 hours and I'm not going to be able to get financed. Well, low and behold that was not the case this time. The young man Manny in the finance department really did his thing with helping me and I couldn't be more satisfied with the courteous and friendliness that everyone that helped me show. My son has been living here in Charlotte for the past 6 years and has purchased all his cars from East Charlotte Nissan and I believe the last couple purchases that he made the young man Manny the finance person was the one who helped him. Not to mentioned that my eldest son has been an employee of the Nissan Plant in Smyrna, TN for over 10 years so we have all become like the Nissan Family. Still have not been able to get my daughter to come on board because she said the Nissan cars are just still a little over her budget but eventually we'll get her in the Nissan Family as well.Again, I say thank you to all the staff that was in my corner and making a positive thing happen. Which this is an early birthday present to myself, my birthday is January 22, 2014.Have a bless year!!!!

Mike Lowery

6 de ene. de 2014

I purchased a 2014 Nissan Maxima the overall experience was great. I have purchased several cars in past but never experience the type of professionalism I received at East Charlotte Nissan. I live outside of the state of North Carolina and they are going to bring my car to me. That is what I call exceptional customer service.

Renee

31 de dic. de 2013

I would like to thank Ross for providing us with the exact details I was looking for in purchasing a new car. He was quick to respond, courteous and answered all my questions. When it came time to make the purchase he gave several options and after selecting the black Versa, he got it back to detailing asap. Detailing did a beautiful job getting the new car ready to drive off the lot. I couldn't tell it had been "wrapped" for shipping. Rich in finance got the paper work done promptly and was clear about all the documents I signed. He was also able to find a wonderful interest rate. Last, but not least, the nice young lady (sorry, forgot her name) that went over all the details, ins and outs of the car before driving off. Thank you to your entire team. You should be proud and I will definitely recommend East Charlotte Nissan to my family, friends and coworkers.

mrroyer

30 de dic. de 2013

I would like to thank Ross for providing us with the exact details I was looking for in purchasing a new car. He was quick to respond, courteous and answered all my questions. When it came time to make the purchase he gave several options and after selecting the black Versa, he got it back to detailing asap. Detailing did a beautiful job getting the new car ready to drive off the lot. I couldn't tell it had been "wrapped" for shipping. Rich in finance got the paper work done promptly and was clear about all the documents I signed. He was also able to find a wonderful interest rate. Last, but not least, the nice young lady (sorry, forgot her name) that went over all the details, ins and outs of the car before driving off.Thank you to your entire team. You should be proud and I will definitely recommend East Charlotte Nissan to my family, friends and coworkers.

SBU24

12 de dic. de 2013

I purchased my Nissan Altima at East Charlotte Nissan a while back and had a great experience with not only the sales individuals but the people in the finance department as well. They were very personable with me throughout the process. I get my oil change from there every few months and talk with a lot of the employees every time in to got to kill time. I highly suggest East Charlotte Nissan if you're looking to purchase the great Nissan product line!

Ryan W.

29 de oct. de 2013

Ok so to begin, the buying process was pleasant. Not only did we buy one vehicle, but we purchased two. It seems that the quality of customer service stops once the papers are signed and the vehicle is now yours. Tomorrow is three weeks since we purchased the two vehicles, and one has been in TWICE for maintenance, and the other went in today for maintenance. Not only does this take our TIME, but also our GAS. The second time we took the first vehicle in, they kindly topped off our gas tank. The first an third time, no compensation or offer was made. Went into the dealer today because of stereo issues, and the manager just assured us the issue would be taken care of, and he understood our frustrations. The reason it was escalated to a manager, is because the salesman just told us to call 1800NISSAN1!! He got his money and he was pretty much done with us. But, it was evident why he said this. When the manager came around he more or less stated the same thing. This dealership has the worst customer service I have ever seen. We were told that we would have about a 30 or 45 minute wait, and after 2 hours, the manager comes back and says wow you guys are still here? Absolutely ridiculous.Go a little further out of your way and go to another Nissan dealership, or even better....purchase a Honda or Toyota!! We've been a family of these for over 10 years, and we decided to change to Nissan...big mistake. Won't happen again.

Mama C

22 de sep. de 2013

I came in to see Nissan before trading in my Murano to Hyundai. I was promptly assured that Nissan would definitely give me a much better trade in offer than Hyundai. I was shown a used Rogue and a used Juke both not what I wanted. I must say my salesperson Micha was cordial and knew when I got in those vehicles that they were not right for what I was looking for. I was told there was a used Murano that had the features and colors that I wanted on their lot and was shown that vehicle and yes it met all criteria, however, I felt it might be too high for my budget. By the way Nissan came in 1,800.00 below Hyundai on my trade in to me that was odd!!! The internet sales person that I contacted originally tried to convince me to finance or to take one of the other vehicles that I was shown repeatedly after I stated politey and clearly that I was not interested in those cars. The price they quoted me was over the value as I stated that he continued to try to get me to finance he then mentioned 17,000 or 18,000.00 as I was walking out I told him the car was great at the price at 17,000 or 18,000 plus my vehicle but was still over my budget. I told my husband what happened when I got to my car and he decided to offer them 17,000.00 cash right then. Much to our surprise the manager said no it was 21,000.00 and wouldn't budge, excuse me what happened to waht Clovis said??? I called him back and he argued with me that I was mistaken and that we did not have that conversation I assure you I am not in any way shape or form crazy or misunderstood etc. He lied or made a mistake plain and simple he spoke to soon or maybe the manager Mike wouldn't let him do the deal but I was not mistaken nor did I make that conversatin up. I was not ever prepared to pay that amount but my husband wanted me to have what I wanted so he was giving me the money needed to make me happy. Next time think before you open your mouth sales people. I have been in sales for 40 years and I always honor what I say even if it means a loss to me!!!

Kandice Barnes

30 de ago. de 2013

Vonn and Manny were awesome! I got exactly what I could afford. They did not look at me as just another sale but a customer that really need reliable transportation! I recommend this dealership to anyone who is looking for a car....

C.battle and K.barnes

26 de ago. de 2013

Had a excellent experience at east nissan charlotte. Thanks to John ,Manny , and Devon they made my car buying experience a great one. Thanks for everything you guys !!!

ladyjem322

21 de ago. de 2013

Yes I would definitely recommend east charlotte nissan! My wife and I traded our 2006 Nissan Titan for the 2013 full loaded titan. Our salesman Justin Davenport was excellent! He made sure that we were 100% satisfied and was very easy to deal with, also very good sense of humor. I woukd definitely recommend East Charlotte Nissan to anyone out there. Rene & Maria Mejia. PS the sales manager Vince is one of the best to deal with too. We are very happy.

Wesley4

21 de ago. de 2013

East Charlotte Nissan is the best 5 stars!!!! When you arrive at the dealer they know how to make you feel welcomed they also treat you as if youre family. My saleman Justin Davenport provided me with the best service possible he went over and beyond to helpme with my selection of vehicle I recommend anyone to the dealer they know how to put you first. Satisfaction of the costumer is their priority!!!!

Gina

21 de ago. de 2013

My recent experience with Justin Davenport was a great experience. He was extremely knowledgeable and professional. He exceeded all of my expectations and was a pleasure to work with. It was an overall great experience and was surprisingly enjoyable.

StephH

6 de ago. de 2013

I just wanted to say Thank You to Justin, for taking the time to explain all the details about the service that was going to occur on my vehicle. He was caring, and patient with all the questions I asked. I would definitely recommend him to my friends and family, when they take their vehicles to be serviced at East Nissan.

Alj388

6 de jul. de 2013

I bought a used Leaf, traded in my old Prius with 2 keys, but they just give me one key to Leaf, when I asked for the second key, never get answer, I didn't notice the screen between front bumper fell off before I bought the car, when I told them, they said will be charged for the service, bad after sale service, will you go to there?Hendrick Honda on south blvd gives you good after sale service, I refer them to you.

Jreimann

30 de jun. de 2013

I would highly recommend this dealership and sales person. He was extremely knowledgable, friendly and professional. He listened to my needs and steered me in the right direction. I will tell my friends about this great experience.

R & K Jo

27 de jun. de 2013

We were in the market for a new car, and we found what we were looking for in the 2013 Altima. My wife had a comfort, options, and economy wish list for our next car, and this one had them all. Our salesman, Justin Davenport, was very professional and helpful. All questions were answered, and any followup issues were handled promptly. We were presented with a price that sounded good, but wanted to sleep on it before making a decision. I did some homework and came to the conclusion that East Charlotte Nissan was giving us a good price and I couldn't expect to get it cheaper by going elsewhere. When we came back to purchase the car, I was pleasantly surprised that the purchasing process was quick and painless. Additional options for the new car were made available, but there was no hard sell go get us to purchase. Overall, that staff was friendly, the facility is nice, and we were pleased with our experience and our purchase.

Jester0226

3 de may. de 2013

I literately went into the dealer for the first time this past week. Never had the guts to do so with all that are said about them (dealerships in general). Anyway last week I had to bite the bullet, I had a recall. Well, long story short... Ill never go anywhere else for service work on my vehicle ever again. Yes that's right. I'm still dumbfounded myself how they could just turn me around in just one visit. Let me explain: first before getting their I was just saying to myself "well, I wonder how much this "free" recall is going to cost me?". When I get into the dealership I pulled in and Justin Ganey was the service man I spoke with. All I can say about him is "WOW"! He did nothing but "wow" me with everything from the greeting I got, the free loaner car that I didn't even ask for, down to, "believe it or not" telling me how to even get money back on a battery that I had to get replaced a few months back and I purchased it myself (by the way, I'm writing this a couple weeks out from when I was in because I wanted to see if I'd truly get reimbursed for the battery... Mr. Gainey came through again and really was telling me the truth, because I've been in contact with nissan through a website he gave me to file a claim through nissan so I can get reimbursed for this battery. (NissanAssist.com). Also Justin told me on the phone when they were doing their thing on the car they noticed another part that pretty important needed to be done and that he was going to cover it completely... I'm telling you I know they did it cause I really do notice my car is a lot quieter than before. Then when I picked up my car it was spotless inside and out, with another smile and "how was your day?" greeting from the staff/personnel never new that going to a dealership for maintenance/repair I'd ever walk out feeling like I was the most important person that ever stepped foot in there. (I know that's not the case, but people that was my perception "perception is reality".) plus walking out not paying a dime.... Really I got money back for going. I just have to give credit to all the people at East Charlotte Nissan dealership because I only really worked with Mr. Gainey, I do realize that it takes a whole team of real professionals working together to give me such a great experience that was able to turn a complete non-believer into a believer. Even though I only met him just this one time, he just made me feel like I've been friends with him forever. So if you own a Nissan... Take my word on it East Charlotte is the place if you want good service. Thanks again Justin... Excellent job on my behalf.

lilly

26 de abr. de 2013

This Nissan dealership have a very unfriendly and unprofessional way to work. Before you buy a car from them or tying to get some services and parts read a review. That will help you to be ready for the bad services.

Beard

19 de mar. de 2013

{ took my Titan there for a warrantee issue and they said nothing was wrong couldn't find any problem. I went back again a month later, the problem was now worse! They said the rear end was bad and had to replace the entire rear differential. In doing so when I went back a day later to pick up my truck, there were scratches and body damage on both the rear fenders where someone had done a real bangup job! They had to send the truck to the body shop for repair and repainting.After about 3 days I get my truck back. They weren't very happy with me like it was my fault! About 2 or 3 months later I had an air conditioner issue, took it in to them, still under warrantee, and I was told my manager said we can't work on your truck! They screwed up my vehicle and then refused to work on it any more! Are you sure that you want to buy a car from people like this!!!!! Save yourself, Go anywhere elce but here!!!

eric

7 de mar. de 2013

i was just trying to buy a car for work was told one price and later on a different price and the sales rep maurice parker said he would call me back twice and never did i ended up call him and i still havent talk to him and he hasnt called back yet he is playing games and he has my credit info i dont know what i did to be treated like this

They lied to me

7 de mar. de 2013

They act like they lost my number i hate to be lied

Monique T.

19 de feb. de 2013

Great experience with great customer service. The salemans was very respectful and very helpful, and went above and beyond to make this buying experience one that I can remember. V.Campbell went to extra mile and from me and my family we Thank You. I referred my father and he bought a car as well.

K.Osborne

18 de feb. de 2013

Thanks to Vince at East Charlotte Nissan for a wonderful car buying experience. Good service overall!!!

Jeff Dietz

26 de ene. de 2013

Angel De Freitas went beyond expectations of any sales representative I have ever worked with! Franco Valdes gave me the most professional car purchasing experience I have ever had. What a surprising and positive experience. I wish East Charlotte Nissan was in my home town. I live 900 miles away. Great job!

LauraMac

16 de ene. de 2013

Angel was awesome. I got a great deal on the Sentra and we weren't even planning to buy a car haha. Hassle free service. No pressure to buy. Angel was actually a customer service rep but ended up selling us a car. I'm a first time buyer so my experience more than beat any expectation I could have imagined. He was extremely knowledgeable and friendly. This is the type of service you just don't get everywhere; it was amazing! We enjoyed our buying experience so much we are coming back to buy a truck! Roman was our sales guy and equally friendly. The manger was eager to please and willing to work a deal at a honest and fair price. John was the guy who helped us fill out paper work. John was so helpful and organized; he really made the final details simple and easy to understand. Just a wonderful experience. I highly recommend a Nissan for performance alone but the icing on the cake was from the outstanding service my husband and I got from all these men! Thanks guys.

D. Filz

29 de nov. de 2012

Angel Defreitas at East Charlotte Nissan was very helpful with my new car lease. He was diligent to call more than once to make sure that my Nissan Altima was satisfactory and that I had everything I needed... down to the cargo net he ordered for the trunk of my car. After the poor experience I had at Scott Clark Toyota, it was refreshing to have him go above and beyond to be sure I had a pleasant experience at East Charlotte Nissan. Thanks, Angel! :)

Antoine Parks

27 de nov. de 2012

good experience over all

Simmond Cannon

26 de nov. de 2012

Very good dealership. Will buy again.

FSSCOYF

22 de oct. de 2012

Shameful operation! This is a Bait and Switch Company and do not think anything else of them. I found a 2012 Nissan Versa SL Hatchback (Stock #P2749 and VIN: 3N1BC1CP2CK210064) for $11,995. The vehicle has about 3,500 miles on the odometer and the a clean looking CarFax. When I called about the vehicle, I got the run around. The following Bait and Switch questions were posed to me on the phone:Would you be willing to look at other carsDo you mind if we showed you other alternative cars on the lotWhat made you call the price, car, mileageHow soon can you buyCan you visit us todayI know what I wanted STOCK NUMBER P2749! However, after many minutes of jerking me around - the car is sold. OK, we'll see if it truly sold. How long will this advertisement (web listing) be running? Today is 22 Oct 2012. We'll see. I thought there was some chumming of the waters for someone to bite. I nearly did, but proper research will reveal this shameful automobile dealership. I would be very wary of any company that uses the Bait and Switch trick to bring customers to the dealership. Shameful!

catherine.crowder1

17 de oct. de 2012

Totally Amazed! On September 14, (my birthday) I went to East Charlotte Nissan. I was really hesitant about buying a car at a dealership but this experience changed my opinion. With the credit issues that I have, I didn't think a new car would be an option. I went in thinking I would have to put down at least an arm and leg or would need a co-signer. Honestly I thought it was a waste of my time and theirs. My salesman "Stormin Norman", said he could make it happen. He did just that! He was very patient with me. No pressure at all. I understood everything that was going on and felt comfortable and at ease. Norman also got my payments in the price range I could afford. I walked out very happy. Best birthday gift ever. I would recommend this dealership to anyone.Thanks Norman!

Scottydog

22 de jul. de 2012

This dealership was the only one with a low mileage vehicle I was looking for. I went there and they were reasonable to deal with. Good experience, they even moved my Sirus radio subscription for me. Other then the difficulty in going back to VA with out a registration and inspection sticker, it was good.

cklein01

9 de jul. de 2012

I have never felt so comfortable buying a car in my life, and I have bought many from all over the country. It was truly a 1st class experience. My salesman, Aaron Hampton, knew every answer to every question I had. He is truly a one of the greats at this place. From setting our appointment to the delivery of our NEW MURANO, he was there every step of the way, a real professional. And John Greene, the finance guy, another wonderful experience. We were in and out of the dealership in no time. I would recommend these people to anyone. If you're looking for a wonderful car buying experience, go to East Charlotte Nissan, and see those two.

Ksmilestou

4 de jul. de 2012

My entire transaction was handled over the Internet. The transaction was quick,easy,accurate and hassle free. The time in the dealership only took 45 minutes to sign papers and go over vehicle specifics. I probably could have done a little better on the price but I own a business myself and we all need to make some type of profit on sales, so all benefit!Kerry B. I would recommend this dealership. Just know wht you are after.

cbs28012

15 de jun. de 2012

Crooks, liars. Don't believe a word Mr. Rhoden tells you. All about the sell. Once out the door forget about customer service! Never again will I step foot in this dealership or recommend to anyone. Absolute terrible service!

tony704

29 de abr. de 2012

Patrick was very helpful.I am going to buy a fleet of expediting vans and he had the best product, at the best price ,very friendly and courteous.Love my Nissan NV.!!!!!

Stealership2011

14 de abr. de 2012

OMG!!! The very worst stealership I have ever been too! After you fight for 4 hours with the price of the vehicle, then you have a four month fight after. Took 3 months to get the tags for the car! That is ridiculous!!! Stay far away from East Charlotte Nissan!!!

Does not matter

22 de mar. de 2012

The cashier completely ruined the dealership. It is terrible customer service we you get called a lie! I will take my business elsewhere! To add insult the dealership has failed to even acknowledge. What a waste! Tom, Joey, and Kurtis are the only reliable folks working here. Sorry guys one bad apple spoiled the bunch!

Drew Martin

12 de mar. de 2012

I bhought a 2010 Nissan Frontier from this dealer and everything was great with the exception, that the dealer did not provide me a car fax of the vechicle and upon obtaining insurance, I found that the truck had been in a minor wreck. I just thought that, that should be something that they were obligated to disclose, no visible damage but it did have a claim against it.

Meregrist1021

11 de mar. de 2012

This dealership was so professional and all the sales persons were on target with the car that I picked and wanted. They showed me true customer service, which is rare in this day in time. I was extreamly impressed! I would definitely send someone to this dealership that is looking for a new or used car. GREAT PLACE!!!!!!!!

ebacinov

28 de feb. de 2012

If you decide to buy a car please go and visit Franco Valdes at East Charlotte Nissan. YOU WILL NOT BE DISSAPOINTED I KNOW WE WERE NOT. He is the best sales person ever. Prior to visiting this dealership we went to couple others where the sales people were pushy and did not listen to the buyer .Franco is not one of them, he takes the time to know what you need and want and works with you to give you the best offer. His customer service is beyond exceptional and his knowledge is A ++++.

Jaymruiz

24 de feb. de 2012

My overall experience was good. I was initially in the market for a used car but between Franco referring to a new insurance company and savings a ton of money and Clovis working out a really good deal I was able to purchase a new I one instead!

cheimbec01

22 de feb. de 2012

I have to say that I have had many dealings with Car Dealerships and if the rating was higher in my book they ace a 10!I have never had such a GREAT experience when purchasing a vehicle. Shiela was so very helpful and was a very nice person to deal with. What she said she delivered in a very pleasant manner. The whole buying experience was flawless and the most Friendly and Polite dealership ever. They made this a very good thing for me. I would highly recommend this dealership to anyone looking to purchase a vehicle, new or used. I really can't say enough about them, they were that good. Thank you to all!!!!!

Carrbrey2012

22 de feb. de 2012

This dealership worked very quickly with me to meet my offer on pricing. They were able to offer the lowest pricing of any dealership in the Charlotte area, and were friendly and accommodating during the process. They didn't try to pressure me to add extras or have any hidden charges. I appreciated the ease of the process. I will recommend this dealership to others.

Erushman

22 de feb. de 2012

The staff was welcoming and made my experience worthwhile. All salesmen were quick to work an amazing deal! They went above and beyond to ensure my husband and I were satisfied. They also allowed us to make decisions without overstepping.

Lisa Wilbanks

21 de feb. de 2012

Josephine was very helpful and helped me find a car that would fit my needs and would be something I would like. We talked about what type of vehicle I was looking for and what I would use it for and she found the 2012 Nissan Altima which I love. Financing was easy and went quickly. Everyone was courteous and easy to work with and knowledgeable about all of the vehicles. I can't remember everyone's name that was involved in the process but I can say that I have been going to this dealership since Walker Jordan owned it back in the 90's (never saw a dealership as well managed as when Walker Jordan managed and owned) and the dealership is managed well, now as it was then. I can see a difference in the management compared to the early and mid 2000's (poorly managed then). Service is always great. Ron Travers is my service rep and he always makes sure that everything necessary is taken care of and that my car is serviced per manufacturer requirements and makes sure that I am happy with the service. There is not a long wait and if it is something that will take some time they will make sure that you have a loaner vehicle so you can go on with your day. I think this dealership is great and would highly recommend it to anyone looking for a new or used car and for service on your vehicle.

Pissedooff

4 de ene. de 2012

Took two weeks to get our car after they cashed our check. Went though the Certified PreOwned warranty check. Told it was ready three different times. When we finally arrived to pick up the car, we waited two hours before we drove it home. We were only offered two tanks of gas for our troubles. The communication and customer service after the car was purchased was beyond insulting. Do not purchase a vehicle from here. Once the check is cashed, you are thrown to the dogs.

joeb1schmoe

24 de oct. de 2011

great salesmanship// made it very easy to buy a new car..salesman franco, best ever

cmspeer

15 de jul. de 2011

My wife and I purchased a new Armada on June 15th. Everything seemed to be fine. We traded in a 2008 Nissan Quest which had a lien with Nissan Motor Finance. Fast forward a month to today, July 15th. For some reason, I decided to check and see if they had paid off our trade in. Come to find out, they had not and we were now late on a month's payment. So now we have to make 2 car payments this month. This is RIDICULOUS! Absolutely ridiculous. There should be some sort of law about how long they have to pay off someone's trade in. I couldn't be more angry and pissed off.

gracebay

30 de jun. de 2011

I went there to get information to trade in my truck for a Nissan Cube. I owe a little over $13000 on the Nissan Frontier, Kelley BB value is around $15,500-$16,000 for excellent condition. They offered me $14,500 for it and acted like they were giving me "extra" on it when they are really trying to pocket my equity. The Cube I was looking for was the base model, MSRP $14,500 or so. My sales person Tom Robinson is personable and very professional. I liked working with Tom. The problem comes with the manager and finance people. They are very slick and talked to me as if I was stupid. I owe three more years at $411 a month. The only Cube they had on the lot is a 2010 with 1500 miles on it with apparently no more in site because of the "tsunami". In dealer talk it is "new because it's never been titled". I know these are made in Japan, so I won't question that, but come on. There was no price information on the window of the "new" Cube. I could not get a price until they finally had a purchase order filled out for me to show my bank. Every time I asked it was "don't worry about it, we'll give you a great deal". The price was $21,990 with a "discount" of $1000. My credit is maxed out for personal reasons, but with an honest dealer I should have been able to sell the truck, take my OWN equity of between $1000-$15000 and get into a new Cube. Because I was dealing with these guys they were trying to convince me that $390 over 72 months!!! is still a good deal for me. The first question from them is "how much in payments do you want to make monthly". Once they get that figure, forget about the price of the car, you have already lost because they want to put you in a car that you pay for 5 or 6 years at that price. If you are looking at a $26,000 or $28,000 vehicle, fine, if you are looking at something in the teens, you are being ripped off. It also infuriates them if you enter their own numbers on your calculator while they are talking. They want you to look at a handwritten sheet that they doodle on and make boxes with numbers in it designed to rip you off. Get your own financing before going in. I have a Capital One blank check that I will use elsewhere because I wasted two visits with East and could not get treated honestly. I have Scorewatch and noticed they pulled my credit report multiple times. Don't give them your social security number if you are not going to finance with them.

prempos

28 de jun. de 2011

cannot reach anyone, service reps very rude... I had to make calls on three diferent days to talk to the manager and I was told the service manager is out till 10 days.... POOR SERVICE..... Buyer beware

moriajackson

12 de may. de 2011

I bought my Nissan last year and was pretty pleased with it. However, I came in this year to just look around at a newer model and was addressed by Mr. Tom Robinson. He was very professional and patient with me. I was ecstatic when he was able to deliver me a new car, which had a way better price, interest rate and warranty than before. I'm so happy with my new car and will certainly see Mr. Robinson again when Im ready to upgrade. His customer service ROCKS!

jamescorbett

20 de abr. de 2011

I just came across this website and had to document my terrible experience I had at East Charlotte Nissan last summer when looking for a Maxima. The sales staff used bullying techniques and were very unprofessional. The sales staff then continued to call my cell phone for months after I made it very clear I had already found a vehicle and did not want them to call anymore. Do you yourself a favor and stay away!!!!

PinkandGreenKisses

1 de abr. de 2011

I recently purchased a 2011 Nissian Altima and I couldn't be happierwith my brand new car! I had never had a brand new car before and my sales consultant Tom Robinson really made my experience well worth the wait! He showed me the true joy of car buying! From the moment I worked into the showroom to the moment I drove off in my brand new car he was there with me every step of the way. While there I even got a chance to work with the sales manager Tony Reid and they showed me what an awesome TEAM they are at East Charlotte Nissian. I will definitely be making my next purchase here and hope that I can continue working with such GREAT guys!!!

Muranogirl

7 de feb. de 2011

I recently bought a new Nissan Murano from East Charlotte Nissan and I have to say that Tom Robinson is a fantastic sales professional. Tom was very patient while I was undecided about either purchsing a Murano or the Rouge. He was patient and took me out on several test drives of the same car at my request. He was also great during the long negotiation process and end the end I was offered a great deal. Once the purchase was made Tom called the next day to make sure that I was enjoying my new truck and when I came back in to add some extras to my truck Tom made sure to know what was going on and that things were done right. Very personal and professional service. I would advise everyone to work with Tom Robinson at East Charlotte Nissan if you want trustworthy professional service.

comazzi

29 de ene. de 2011

I was treated as if I mattered to the salesman, Tom Robinson, and Jeannine in the service dept. and the man in the finance dept. All of them made it an easy experience to purchase a new car and get out of my lease (on an '08 Altima) early without penalties. I got the car I fell for in the showroom at a price I could afford without feeling as if I were run over and ripped off. Overall, it was a good experience.

bobaby2010

21 de oct. de 2010

I turned in a lease vehicle (which was over the limit on mileage), purchased a new car - was told by the sales rep that Nissan would more than likely "wash" the excess mileage charge, but the ball was in my court and I had the upper hand - since i was purchasing a new car. he stated that I would be contacted by Nissan to negotiate - the only contact I got from Nissan was a bill for the excess mileage and then phone calls from a collection agency a month later. I sent the general Manager (Geoff Secora) numerous e-mails - he has ignored all of them with the exception of the first one i sent to him - he stated he would see what he could do and get back with me - no response from him since June and I have sent him countless e-mails since then. The lady at the collection agency told me that normally dealerships "forgive" the excess mileage charge and she couldn't understand why this dealership was being so hard to deal with. I feel that I was misled by the sales rep and I am most angry because I have been ignored since the transaction took place in May, 2010. It's like they've made their money on the deal -the customer doesn't matter anymore.

madibritt

2 de oct. de 2010

Great expierence easy to deal with when I bought my new Pathfinder. Did not have what I wanted in stock and went the extra mile to get the car for me. No run around or hassle. I would and will buy again from this store. Thanks for all of your help and I will send you many customers!

niftylion22

7 de sep. de 2010

Bought a 2010 Altima after a lengthy and unpleasant negotiation because they had the car we wanted. Paid half and financed the rest with my local bank through the dealership. Presumably they get a commission and that's ok. They called three days later and wanted to finance with Chase at a lower rate. We declined because they wanted to rewrite the contract. They complained that they sold the car too cheap and wanted me to pay more - seriously! ROFL (rolling on floor laughing). 30-day tags expire in three days and no tags yet or contact from any lender. Called the dealership and they're going to "get back to me". Noticed that East Charlotte Nissan is not registered with NC corporations. Going to check their license with DMV to find who the real owners are. I feel very uncomfortable with this dealer and transaction. I see litigation/arbitration coming and I would never use them for service. Run, don't walk, from this dealer.

papalapew

28 de ago. de 2010

In June I took my daughter to buy her first new car .The salesman was very helpful and courteous.She drove home in a 2010 cube that she loved at a payment that matched.Then about two weeks later started getting calls from dealer to fax this paper and that paper.then come back and sign more forms,then fax more papers. We fax the same papers to them 5 times,I started to think the fax machine was feeding the trash can.Finally on AUG 15th had to go back and sign even more papers the finance mngr had just me her father and cosigner sign papers assuring us the deal was still in my daughters name(the lite flickered in my brain).Then he told my daughter her payment was almost$60 more then she planed.She thought she could still manage.Two day later I found out I was the proud owner of a 2010 Nissan cube.I called the finance co. that I was supposedly financed with and found out the had no contract with me.Went back to dealer again asked for a loan acct, number and they couldn't give me one (because the didn't have one).Then the sales mngr held up a paper saying here's the loan application number but wouldn't let us see the paper.I called the finance co. and had the rep talk to the sales mngr to tell him I had no account with them and that he had an expired application.He got belligerent with the finance rep and said he would spend $299 and have the application approved and then repo the car.I was furious by now took the keys and put them on the salesman's desk and walked out.Now my daughter has no car and cant get one because they ran her credit and mine 22times.I know it was 22 because another dealer we went to showed them to us asking what happened. Great first time experience for a first time buyer .

hokiehouser

17 de ago. de 2010

The buying experience was less than satisfactory, including the dealerships neglect to submit my information to the insurance company to cover my new vehicle. Fortunately, I realized the absence in coverage and took care of this myself. However, the disappointing sales experience is minor in comparison to the service I have received in the 3 months since buying the vehicle. The "Nissan Certified Used Vehicle" that I purchased 3 MONTHS AGO has been brought back to the dealership 3 times so far! Once for a bad seal around the headlight, this after multiple phone calls and 1 MONTH was finally replaced. Second for leaking transmission fluid, which luckily was repaired the day I brought it in (still an inconvenience to drive to the dealership). Most recently, my battery died and I had to be towed to another Nissan dealership. The service department at this dealership informed me that my V8 truck had a battery equipped for a mid size car!!! After explaining the situation to multiple employees at East Charlotte Nissan they apologized that this happened, but would not be reimbursing me for the cost of the new battery or the towing fee (totaling around $250). The only explanation that they offered was that the vehicle was thoroughly inspected before I purchased it. Which implies one of 2 things: THEY ARE IN DESPERATE NEED OF NEW SERVICE TECHNICIANS; or they believe that I enjoy spending so much time and money there, that I damaged my headlight, loosened the bolts on the transmission and switched the battery for fun. At this point my only option is to report the dealership to the Better Business Bureau with the documentation of my continued issues as well as pursuing a small claims case. This may sound petty considering the amount Im requesting for reimbursement, but at this point it is the principle of the matter!!

Mountainlyonsnc

9 de jun. de 2010

Price was OK but rebate in effect probably helped. Do not expect any kind of support once you leave the property. I wish I had put more stock in the many negative reviews I read at various site on the Web. Wheels were scratched from re mounting still unsure why they were removed in the first place. No answers or assistance with Tony had to have repaired at my own expense. Do not shop here unless you are closely related to the owner.

mrphillips04

7 de ene. de 2010

This is the worst dealership ever!! I bought a car back in November and worked with a saleswoman Alice Crawford. She tried to have the "cool older lady" approach but CLEARLY did NOT know what she was doing. She gave me all types of wrong information and rushed me to sign paperwork only for me to find that my car did NOT have the options she promised like a 6-disc changer and Xenon headlights. She was clearly more concerned with making a sale and getting her commission than making sure she helped her customer make the best deal possible. In the finance portion of the sale, I worked with a woman named E. Terry. She sold me the full service protection plan and told me to cancel the rental coverage on my auto insurance because the service plan covered rentals. So I did. Earlier this week I was in a pretty bad car accident and will need a rental for a few weeks. I called Nissan to file a claim and was told by the service department that accidents are NOT covered by the service protection plan I am paying for. My car will be in the shop for nearly a month and I have to foot the bill for a rental because of misinformation from Nissan. Furthermore, I called and spoke with the finance manager (Amber) and explained what I was told by E. Terry. As I was explaining, she AGREED when I told her that I was told to cancel my rental coverage. Then I told her what the service department told me and her response was "Oh, I didn't know it doesn't cover accidents." She placed me on hold several minutes and came back to tell me there's nothing they can do about it. I WILL be filing a lawsuit against this crooked dealership, this experience has been a complete and total nightmare for me and has put a bad taste in my mouth regarding future dealings with Nissan PERIOD.

jenkinj4

4 de nov. de 2009

I was in the market for a new car. I'm young and this dealership didn't treat me that way. I had dealt with so many dealerships in my search for a car and this one was by the far the most friendly and helpful. Mr. Lawrence went above and beyond and acted like a person who cares instead of just someone trying to sell you a car. I would definitly recommend this dealership without hesitation. The service from beginning to end was excellent.

bosslady1008

23 de feb. de 2009

This was the absolute worst experience I have ever had with a car dealership There sales tactics are unscrupulous and downright rude. To ask their customers or potential customers to sign a hand written agreement saying I would buy a car from them that day, before they would even give me a price or any information on the car is crazy. Then to find out this is standard practice according to their customer service people I will NEVER set foot in that dealership again and I will make sure that no one I know will go there either.

bjohnson

17 de ene. de 2009

i have purchase 4 cars from this dealership in the past and was a little discouraged by the remarks on this web site, i have had nothing but excellent service both before during and after my purchases. Their service dept is also top notch. They have always gone above and beyond the call of duty when it comes to respect and honesty for a car dealership. If you are in the market for a new car i would definitly recommend this dealership as well as the people i mentioned, maybe the previous reviews just got a hold of the wrong people on the wrong day because this is an excellent place to purchase a vehicle as well as have one serviced and alays have the best selection of new cars.

ecltnissannogood

21 de oct. de 2008

This was the most unprofessional experience I have ever been involved in. The dealership offered NO customer service, and the general sales manager screamed at me in the middle of the dealership. Without a doubt, do not purchase a vehicle from this dealership unless you want to receive poor service.

angelinjason

14 de sep. de 2008

We recently traded our car in with this dealership, they made everything sound great and seemed very helpful. well it has been 2 months and due to their mistake and bad business handling they are having us swap our vehicles back, meawhile they never did anyting with the car I traded so now I will have to pay for 2 months of payments and late fees, which is now bad on my credit all because of the incompetent imbisuls. They also want to argue with us about getting our down payment back. So rather than them just crediting us back I now also have to call and dispute the charges amongst everything else I have to take care of.

creitter

18 de jul. de 2008

Made a deal on phone on Monday. I was out of town. When we went to close Friday, they caught us at door and indicated price had changed. Norman had a phone message 2 hours before I showed up indicating final price - tax & tags. Price when showed up was 3k more. They did not apoligize and tried to pass off as not a deal, but a what if. If that was case, why did they meet us at door and try to keep us out of shownroom. Scott was unprofessional and would not walk me on the events that transpired. Not recommeded. Go to South Blvd.