Picolitre

28 de oct. de 2016

We bought our 2009 Outback from Eastside new. We were very happy with the process. I was driving back through Seattle and stopped in to get it serviced. Had some brake repair done and they checked everything. They told me that the head gaskets needed repair but they couldn't do the job because it would take too long to get the part and I needed to leave that day. They mentioned I should get it done in the next few months as it was important. When I returned to Canada I called the dealership and booked an appt. Had the work done and then the trouble began. The car started doing strange things, lagging when I'm accelerating, and huge puff of smoke coming out the back upon start up. I called the Canadian dealership back after a week because these problems had continued and now the engine light was on. In the mean time, I get a standard follow up letter from Eastside asking how my vehicle is running and I reply with the story so far. 2 minutes later I get a call from the service manager Ken who asks me what is going on. Well to make a long story short, we have been battling with Subaru USA, Subaru Canada and the dealership up here to come to some sort of equitable resolution and Ken from Eastside has been in contact with us daily. His help has been incredible. I have been truly amazed by his willingness to keep helping us out when it was not his dealership that created the problem in the first place. Where we were being stonewalled by the Canadian Dealership it was nice to know we had someone supporting us and giving us helpful information. I am only sad that we are too far to regularly have our vehicle serviced here. Eastside Service Rocks.

Leeway

9 de sep. de 2016

I requested information about a car listed twice, but never received any information. Ended up going to a different Subaru dealership.

Aunt Teeny

28 de jul. de 2016

This is the best Subaru service department around. It was closer for me to take my car to Chaplin' s, but I drove out of my way to have all of my service done at Eastside Subaru. I would highly recommend.

nbrown82ewu

6 de may. de 2016

Eastside Subaru has a customer for life! I fully recommend this dealer whether you're buying new or used. Hands down, the best car buying experience of my life.After doing months of research, I found a used vehicle that exactly fit my needs at the right price. Hussein was wonderful in handling the deal, start to finish. Eastside Subaru took my offer seriously and held the car so I could make the trip and finish up the deal. Mark, the used sales manager, really made me feel like a priority in closing the deal on the car. Even in the midst of their end-of-month rush, what had historically been an all-day experience took just a couple hours.There's always that one car out there that's a total fluke and has a problem right after you buy it. Bad luck had me pegged and the car had a catastrophic failure after less than 200 miles of driving. Mark assured me that they'd do right by me and make sure I was satisfied. The car is now on its way to being fixed and good-as-new and I am a much-relieved and ecstatic father of two.Eastside Subaru actually cares about the customer and runs an ethical outfit. This has not been my past experience at other dealers. Mark and Hussein have made me a customer for life.

Pam Matthew

13 de ago. de 2015

Greg made buying a car easy. I wish that buying a car with a check wasn't such a long process with the fellow who tried to sell us warranties. I am enjoying driving the car. Difficulty with navagational features.

rsurenyants

7 de may. de 2015

I purchased the car on Eastside Subaru in 2006.I serviced my car on the warranty, after-all the service department did nothing (just charged the money from the factory). Problem is still thereOf course, I gave them bad review. When I called them later to schedule an appointment, they refused to service me! They clearly stated: "If you give us a bad review, do not service your vehicle here" .I believe this is a main point of the review to truly describe the service provided in order motivate dealership to provide a best service.Otherwise, what's the point of the review?To cover unprofessional and lazy workers?

Mi

29 de mar. de 2015

Best buying experience. Jethro was very helpful. We both 2 cars. Exelent service with scheduling maintenance.

Tony

24 de mar. de 2015

Was charged $2100 for a timing belt service. I did request the water pump and pulleys to be replaced. But when I got the bill I noticed that their part prices where extremely more than what their part prices are advertised for. They said that is typical for dealers to do so. I demanded a refund for the difference and received only $123 back when it was $340. Now here is the worst part. They said my radiator was cracked and needed replacing. I did not want them to perform the work especially since the radiator was perfectly fine before I took it to them. When I looked at it the radiator was cracked at the top by the spout. My suspicion was they leaned on it when performing the timing belt change, another shop agreed. So they cost me another $500 for a new radiator that they cracked. DO NOT GET YOU CAR SERVICED HERE.

Wendy

16 de ene. de 2015

I just purchased a 2015 Outback from Brad Wolff. He was knowledgeable and worked quickly with me to get through the paperwork once the decision was made. I love my new car!

mirandak89

21 de ago. de 2014

This review is for the service department. I paid $600 to have the 30,000 mile service done on my Impreza, and I later found out some major services I had paid to have done were never actually completed. I know this because when I took it to the next oil change (At Walker's Renton Subaru) I was told that my brake and power steering fluid was excessively dirty and also that the rear differential service was never preformed.When I contacted Eastside Subaru multiple times by both email and phone to try to find a resolution to this problem, my calls and emails were never returned. I finally spoke to a service advisor Colin Judnich who raised his voice with me and told me that he does not believe the services were not performed (even though he had no part in my car's service and I have written documentation from Renton Subaru) and would do nothing to fix the situation. Colin Judnich also told me that Eastside Subaru does not check the power steering fluid - which is a required factory service at 30,000 miles and essentially put's everyone's car at risk who has this service performed at Eastside Subaru.After having no choice, I contacted upper management and finally got a response from Todd Coleman the service manager, who refused to apologize on behalf of the service or Colin. I find it funny that I finally received a response after emailing corporate. If you want to take good care of your Subaru and feel like a valued customer, DO NOT GO TO EASTSIDE SUBARU for service!