Michael Imparato

25 de ago. de 2016

My Cadillac ATS had engine trouble while I was 250 miles from my home. My awesome experience began when I called ahead from the side of the road to let them know my car was being towed in. The service adviser JoEllen Gruyters got things rolling before I even arrived. When we pulled in wit the tow truck I had a brand new loaner waiting for me. I was in and out of the dealership in a matter of minutes. Throughout the repair process JeEllen kept me updated almost daily via calls and text messages which included photos of the repair process. She took the time to explain the problem and corrective action taken in detail and I never felt like she was too busy for me. When I picked up my car it appears that it was completely detailed. What could have been a very upsetting experience was made painless by her professionalism. Thats where my praise ends because I started encountering problems with my vehicle on the way home., Check engine light and stalled several times. Since then my car has been at Village Cadillac in Homosassa, Fl 4 times. Each time they get a different code. On the last visit they cleaned numerous metal shavings off the cam sensor. Car has been idling rough since the original repair plus stalling intermittently. Yesterday in Ocala my check engine light came on again along with a message of reduced engine power. I went top the dealer today to pick up my loaner and they showed me the oil from my vehicle.. It has a metallic shine to it. They suspect a rebuild failure. Needless to say Village Cadillac will now fight for a brand new engine as my car only had 26k on it when the engine failed. That is what I requested from Ed Morse but was told GM doesn't work that way. Anyway I went from loving my ATS to hating it.I can not recommend this dealer for any major engine repair work because mine has been a nightmare.Mike ImparatoCrystal River, Fl

doloresandjoe

8 de ago. de 2016

We were contemplating the purchase of four different vehicles. All our cars over the past 15 years, or so, were Mercedes...and we were trading in a 2006 ML-350. After seeing the new Cadillac XT5 we became very interested in this vehicle. Our salesman, Scott Ellis, was very pleasant and patient with my wife and me in explaining all the features of the XT5...from the mechanical to the extensive electronics.We also took a test drive and liked the way the car handled. When we were ready to close the deal, I said there was one more factor...it had to fit in our garage. Again, Scott was very patient and we drove the XT5 to our house to check the fit...it fit! Scott then went over the electronics in detail, helped us set up the XT5 as our own, registered us with the My Cadillac App on our iPhones and the OnStar system and carefully explained services provided by Ed Morse Cadillac. Overall, we were very pleased with our salesman, Scott and our experience with this dealership.

suzanne pasquale

25 de jun. de 2016

Angie La Morta is the reason that I drove home with a new car from Ed Morse. She made the transaction easy because she is professional. I had been to the competition and I walked out because of the pressure. I will get my next vehicle from Angie and recommend Ed Morse.

Penn2485

5 de may. de 2016

The team at Ed Morse Cadillac restored my faith in this dealership! Thank you to Steve and Murray in service and Margaret at the corporate office! Looks like I will get my next vehicle from Ed Morse

CristianRamirez

1 de may. de 2016

I Highly Recommend Ed Morse Cadillac of Delray Beach! Grateful for the excellence in professionalism and attentiveness of the Five-Star team. A performance throughout which embodied the time honored and prestigious Cadillac tradition. Jill and Joe are warmly welcoming and in-tune when researching online. Michael's product knowledge and patience is spot on. Gil then provided accurate recommendations and personalized guidance with expertise. Finally, Frank was stellar. His leadership rose above and beyond expectations to make a childhood dream come true. I drove off Ecstatic! Thanks again, -Cristian

Uri

2 de abr. de 2016

If your going to get your Cadillac service done anywhere in south FL, Delray Cadillac is a good option. Nice place, clean facility and overall classy dealership. I would know, I have worked at 3 dealerships in the past 5 years. The real MVP here is Marty Michaels in the service department. He will go to incredible extents to make sure you are taken care of, no matter what. If it wasnt for him I would not only be without a car, but most likely would have lost my job as well due to repetitive issues with my vehicle. My management team was getting tired of hearing the same excuse and I couldnt upgrade my vehicle due to other issues right now in my life and Marty saw my situation for what it was.....and I could tell he cared. Incredible service, hands down. Witnessing his level of customer service has made me realize how it really is supposed to be. I will always recomend my friends and family to Delray Cadillac and always recommend them to see Marty. If you need service, see this man. You will not regret it.

Francisca Perez

22 de mar. de 2016

My name is Francisca Perez and we are extremely happy with the purchase of our car . Scott had our car ready once all the paperwork was ready. Gilbert Cruz made us feel very comfortable he explained everything to us we came out of his office having gone thru an excellent experience. Thank you and we will be back ..

marilu09

16 de mar. de 2016

Shopping for a vehicle is certainly not my favorite thing to do, however I have to express the excellent customer service experience I had. Sales person Angie LaMorta and Finance Manger Gil Cruz made my experience extremely pleasant. They listened to everything I requested, meet my expectation and my budget. The price was fair, the paperwork was painless, and customer service was outstanding. I will certainly recommend Ed Morse Cadillac of Del Rey to my friends and family. Thank you!

fifty49

10 de mar. de 2016

My brother already purchased a used Cadillac from Scott Ellis. I was with my brother when he purchased his car and was very impress with this dealership, service and Scott.I was thinking of trading my Infiniti in on a newer Infiniti model. But my brother said let's see Scott.So with a cup of coffee in hand I went to see Scott. Scott listened to what I was looking for and showed me a few cars. No pressure. In a short time I was driving my beautiful SRX home. He made sure everything was to my likening, style, color, extras, comfortably and drive. Scott is professional, informed, knowledgable and friendly. It was truly a pleasure to buy a vehicle from Scott and this dealership. Service is their top priority ! And in today's world of "push one for..." WOW !A few days after my purchase, Scott called me to make sure I was happy and if there's were any questions I had for him. Again, service.THANK YOU !

Dave

31 de ene. de 2016

We have purchased two other vehicles from Ed Morse, and have been talking with Jack Lebo about this trade for a little while now. We felt no pressure and we wanted to be sure we were going to get the car we wanted. Since they did not have exactly what we were looking for they found a few options at other dealers in the area. Once we made the decision on which one we wanted they made arrangements to bring it in. Jack, Chris and Gil know their products and know how to take care of their customers. They were polite and friendly and treated us like family. The search and buying process was handled perfectly. We would highly recommend Ed Morse Cadillac of Delray, and Jack Lebo if you are looking for a new Cadillac.

kuvo

30 de ene. de 2016

a small repair but great service from very knowledgeable, friendly and dependableRosa Cattaneo. Repair was even better than expected. Congrats to this employee - can only be recommended.

The Bell

21 de ene. de 2016

I have been buying and leasing cars for over 40 years. I stopped in Ed Morse Cadillac in Delray yesterday just to see the new models. A short time later I was driving my new SRX home. The Salesperson Doug was the most professional and friendly salesperson I have ever dealt with. He was knowledgeable, polite, friendly, and very professional in all areas of the sales process. The Manager Chris was involved from the beginning to the end and he made the whole evening the most enjoyable car buying experience my wife & I have ever had. I will be back for sure!

Sonoma.17

29 de dic. de 2015

We were treated with care and concern. The sales agent really wanted to ensure that we were happy and did all that he could to make certain that we were totally satisfied. We appreciated his patience and attention to detail. He made sure that we received the car and price that we were looking for!

bonczyk,bridget

22 de nov. de 2015

The repair was handled by Rosa Cattaneo. She was professional and handled this repair with excellence. Appreciated her integrity and down-to-earth manner. She promised the car within two days and kept it.

cmhindin

15 de nov. de 2015

Usually , when an owner has to forfeit their vehicle for repair, the expectation of hassle comes to mind. Rosa has an uncanny, second nature ability to alleviate all of those concerns. She updated me with prompt regularity and addressed every detail of the repair order. Her reassuring follow through is the very best of customer service. She coordinated all arrangements for car rental and transfer / return to the Toyota dealership for a service check up, She saved me so much time. I can say with certainty that I can count on Rosa to go the extra mile as she masters her responsibilities with ease. What I viewed as just another headache was transformed into a pleasant experience. She is committed to her job and by her own admission, loves what she does. Those who need to learn what true customer service is should study under Rosa.

lisa

9 de oct. de 2015

I recently went to Ed Morse Cadillac Collision center. I had been to 3 other places for estimates prior to and I knew this was the spot. Rosa was amazingly helpful, caring, and accommodating. I will definitely go back for other service related issues. And could possibly when it comes to buy new car get a Cadillac. This is all based on Rosa and Myrna. I even was going out of town and they kept my car safe and protected while I was away. Thanks again ladies for the great experience. .

alliecatsp15

16 de sep. de 2015

This was such a pleasant experience.... what a relief. This started as an online search and a call from Michael Tavin. And ended with a visit being greeted by Joe Macie. I was treated as if I was an old friend even though it was my first visit. Everyone introduced themselves and treated me as if a familiar face they were excited to see. A friendly place, clean and no pressure.

cliffy

19 de ago. de 2015

I was dropping my vehicle off for collision service when I was greeted outside by their receptionist with an attitude. I asked her if she worked there and her response was "do you think I wear this cadillac shirt for fun?"I was looking at her face and did not see the word cadillac on her forehead, thats why I asked her the question. If that's indicative of customer treatment at Ed Morse then I can take my business elsewhere, and I would encourage you to do so too, unless you like abuse.

Mark

23 de jul. de 2015

I contacted the dealer via email first and started a dialog with Michael Tavin. He was very willing to provide the answers to all my questions without us speaking. I then made an appointment to come to the dealer. Once there he introduce us to Billy Austin. Billy was a pleasure to deal with during the purchase process. For me the true test is after the sale and they have been very helpful. Enjoying our car and would recommend them.

professorbonesusa

17 de jul. de 2015

Great service by Marty Michaels. Always kind, helpful, fast and extremely knowledgeable. He is for me the number one, I dealt with many service technicians at Mercedes, BMW and Audi, Marty is the best.yoursProf Dr Dr Reiner von Zieten

Trey

7 de jul. de 2015

I bought a CTS from this dealership and has a great experience. The Internet sales man Micheal was very patient and professional. I took several days after each test drive to contemplate the purchase. Micheal never tired. He was persistent but not pesky. He was interested in getting me information so I could make an informed decision for what met my needs at a price I could afford. The transaction went well and there was no high sales pressure to buy the add ons after agreeing to the price. This dealership gave me a new and improved impression on. Car dealerships and car sales people. I highly recommend this dealership and encourage you to ask for internet salesperson Micheal Tavin.

Gerry G.

29 de may. de 2015

We are writing to advise you of a most delightful visit with Bernard Zuccaro .We can't say enough of the professional and informative manner in meeting with him relating to the intended purchase of a 2015 Cadillac ATS vehicle. Bernard took the time and patience to demonstrate his knowledge of our intended purchase. He is a gentleman and a credit to the Ed Morse Cadillac organization. It was with a great deal of consideration that we were not prepared to proceed with bringing the purchase to a conclusion. Marlene and Gerald Pollack, Delray Beach, Fl.

Cassandra332

18 de may. de 2015

We were delighted with the professional manner in which Billy Austin of Ed Morse handled the leasing of a Cadillac ATS to us last Friday..

ERoyes

12 de may. de 2015

Myrna and her crew are very professional. We had nightmare experiences with other collision centers, but were relieved with their practices. I would use their services again AND recommend their services for your automotive needs. I see why Allstate lists them as a preferred location.

Teppers

10 de may. de 2015

I leased a vehicle the other day and everyone from michael the Internet sales associate, to michaels manager, vinny who went above and beyond making sure my insurance was in place to helping me understand the technology of my new vehicle, and the young lady who helped me understand all of the paperwork were great to work with. If you want to be treated with respect and patience go to this dealership

Hanna Norat

3 de abr. de 2015

ED Morse Toyota is taking care of our Toyotas for years and they do an excellent job, so I choose Ed Morse Collision Center to repair the damaged to my 2009 Prius rear bumper.Upon arrival, receptionist Sharon was friendly and helpful. I did not wait long to meet Estimator Rosa Cattaneo who proofed to be professional, detail oriented, friendly, knowledgeable and with excellent communication skills . My bumper and absorber were replaced with reasonable price. Bumper was painted with the color matching perfectly my 2009 car. Thanks for an exemplary service!!!

Peter

18 de mar. de 2015

I visited the showroom to see if there was a previously owned CRX suitable for us. Mike met us and went to HUGE trouble to find one and called us to see it a couple of days later. It was the perfect dream car for us BUT being British without an SSN and Florida licence, I needed to get insurance which turned out to be tough. Mike held the car for me and found out all about insurance for English drivers. We got insured and made a deal. We are SO happy with the car and he even went out of his way to get me a new handbook which was missing and I enjoy my weekly 'pit stops' at the customer service area and chat to Mike who always has helpful suggestions. He has also organised a personal tag for me. He made a big effort and I certainly will return to Ed. Morse for my next vehicle. Kindness and integrity pays! Thanks Mike! Best regards. Peter

Amy

28 de feb. de 2015

Bernie Zuccaro provided superb service during my recent purchase of a new CTS. Although I have driven Cadillacs for 36 years, this was the first time I had been to Ed Morse Cadillac. Bernie provided the best service of any dealership I have dealt with. He located a car with the features I wanted (other dealerships had tried to sell me what they had). He also provided the best price. When I picked up the car, he patiently spent as much time as I needed to go over all the new technology. Bernie is a true professional and his prompt follow through is much appreciated.

Steve

24 de feb. de 2015

I have used Ed Morse Cadillac to lease my cars for the last eleven years. I have found them to be "head and shoulders" above all dealerships when it comes to price, courtesy and customer service. You can't find a more pleasant sales consultant than Bernie Zucarro. He is both personable and professional. He makes purchasing or leasing a car a pleasant experience. Special kudos to Sam (the manager) and Andrew(did the paperwork) for adding to the overall experience.regards-Steve

Ctr

22 de feb. de 2015

After shopping all other luxury car brands, I found EdMorse Cadillac to be the leader in quality, price and service. Bernie and Patti made it painless (nearly)!!

Creekers

11 de ene. de 2015

I recently purchased a used 2010 Chevrolet Malibu from Ed Morse Cadillac. This car sold for a fraction of the price of a new Cadillac, but I was still given excellent service. Our salesman, Mike Simpson, was a real pleasure to work with! He was very helpful and made our car buying experience very easy. I did not encounter any of the unnecessary pressure and frustration that I have had to put up with at other dealerships. These folks are a pleasure to deal with!

amaylaataol.com

30 de dic. de 2014

I have owned range rovers and never thought I would own another vehicle and I just purchased my third escalade. I have never had a problem with this truck, so reliable! My experience at Ed Morse in Delray Beach, Fl. has been one of the best I have had, better than Lexus and Mercedes...The employees there were so much fun and full of life:) They aim to please and make the customer happy. I really enjoyed purchasing my truck there and will go nowhere else. I want to thank Bernard Zucarro for spending time with me, not pressuring me, and for letting me know anything I need to just call or stop by. This is my 2nd truck I purchased with Bernie, great man! Jordan Acker should be cloned for all your dealerships! I feel like I have known him my whole life! Thank you Ed Morse Cadillac for everything.

Ira D. Karmelin

28 de dic. de 2014

Ed Morse Cadillac of Delray Beach is the Costco dealership in the area. You cannot beach their price!!! When I took the quote to another Cadillac dealership, they accused me of lying to them about the price quote I have. That was in 2009. I just bought my second Cadillac, a 2015 SRX without going anywhere else, because I knew the price was the best.As for service, ask for Marty Michaels. He truly cares about your needs and will work with you as best as he can.

Miron

28 de dic. de 2014

I visited 5 other dealership ( Acura, Nissan, Infinity, Hyundai, KIA) before buying Cadillac SRX fromEd Morse Cadillac of Delray Beach. The best buying experience I've ever had.

Blane

24 de dic. de 2014

My wife and I had an excellent experience buying a new Escallade ESV from Ed Morse Cadillac.Bernie Zuccaro is a true sales professional. He is Friendly, knowledgeable, helpful, and always keeps the customer's best interest in mind.General Manager Rich Danahy also did a great job, meeting us and assuring that we would be well taken care of....and we have!!!Thank you for making the process so easy!!!

brucefoote

22 de dic. de 2014

Working with Paul and the rest of the staff has been the most enjoyable (if you can call buy a car enjoyable) experience I have had in buying a car. Paul is knowledgeble, easy to talk to, non pressuring. He listens to what you have to say and makes his recommendation. If you are in the market for a car, be sure to ask for Paul. I promise you will not be sorry. The closing with Pattie was smooth, fast, non pressured and very plesant.

b

22 de dic. de 2014

The best experience I have ever had when buying a car. It was a long wait which was not their fault. They keep me in the loop every week as to when my Escalade was coming in. When it did come in they got it ready very quickly and off I went. I will always buy from Joe Macie and Cadillac.

noahfitz

18 de dic. de 2014

Over the past 25+ years I have purchased dozens of vehicles. Most of the time the experience can be very stressful and time consuming. I will only purchase a car if I can get, what I feel is a good deal. Working with Joe and Bernie at Ed Morse was an extremely pleasant experience. Joe and Bernie were both very accommodating and very professional, but in a very friendly way. After I drove the car there was no back and forth with sales manager, I told them the price I was willing to pay and they said done. As I was financing the vehicle I got the additional pleasure to work with Patti. Having been through this process many times in the past, she flew through everything only stopping when I had questions. This is not my first rodeo, I have been buying, selling and trading cars for years and the team at Ed Morse are among the very best in my experience. I will highly recommend that if you are in the market for a Cadillac or quality pre-owned car that you reach out to Ed Morse Delray.

D1nOnlyLyn

13 de dic. de 2014

I would like to take this time to thank Jack Lebo, Joe Macie and Jerry Thaw at Ed Morse Cadillac of Delray. It was an excellent experience and I would highly recommend this dealership to anyone considering to purchase a new or used vehicle. I find myself to be an extremely picky person. I had been looking for a fully equipped Lexus in a specific color both inside and out for quite some time. I happen to see one online and immediately called and spoke to Joe Macie who took the time to listen and go over the specs of the vehicle with me. Both my husband and I decided to take the hour drive to see the vehicle. When we arrived, we were greeted by Michael Simpson who introduced us to Jack Lebo. The vehicle was in immaculate conditions and after test driving it, I knew this was the vehicle I wanted. Moments later, I had the honor to meet Joe Macie and Jerry Thaw who made us feel so very welcomed, it was incredible. The professionalism and honestly of each one of them was seen and felt from the moment we walked through their dealership doors until we drove away in our Lexus. I also want to thank Patti Lowe who was very honest and straight forward. Every single one of their staff is amazing, very professional, attentive and accommodating. You can tell they take great pride in their work. One thing you wont find at Ed Morse Cadillac of Delray Beach is that phony sales pitch and pressure you find at the majority of dealerships. Thank you Jack, Joe, Jerry and Patti for making us feel welcomed and like family. Wishing you all a Safe and Happy Holiday.

hgarcia595

10 de dic. de 2014

Worst experience at the dealership today. I have a Cadillac lease and planned on trading it and keep loyal to Cadillac but today just erased any good memory of your company. I went with a friend and not one person said a hello or offered to help us. We stood there 25 minutes and no one helped. An older lady walks in alone and 3 men jumped to help her. I guess they know which ones to fish and rip off. Where is the customer service. We walked by every single employee including the lady up front and no hello can we help you , or even a wave or a smile. I own a hospitality business and yes I may be young but doesn't mean I am not successful or not worth at least acknowledging. I also went to check on a seat replacement because mine ripped which was ordered over 2 months ago. I had a gentleman check on the order and he said after 60 days of waiting it got sent back. I was never told it arrived. I also wouldn't be able to replace the seat myself. What happened to this place I used to tell everyone was warm and friendly. Is it because novembers quota passed a week ago so there's no rush or incentive?? I went to range river last week and almost traded my car in but hesitated in order to give Cadillac a chance in changing my mind. I complained to the sales manager how not one person acknowledged me. He stood up walked into the floor and never spoke to me again because he couldn't say anything from embarrassment. He should've tried to mediate but he just let me walk out and didn't bother.Garry I believe from the service department is the only one who helped me and apologized for what happened. The only ones who have always been friendly and inviting are the service department. Murray as well if he would just remember to let me know my seat replacement came in . Im driving a luxury vehicle with a ripped seat thats cracked because of the sun for months . I actually got my car here and was a loyal customer until now.

dazzlndzn

27 de nov. de 2014

I would like to take this moment, on this day of Thanksgiving to thank the wonderful people at Ed Morse Cadillac Delray. You truly made the purchase of my new SRX special, My thanks to Mr. Danahy, Mike Christ and a very special thanks to Patty Lowe for all her assistance.

pmccown

14 de nov. de 2014

New Lease , Yesterday I turned in my old lease and picked up a new lease. It was a excellent experience and would higly recommend Bernie Zuccaro and Jeff Stewart to anyone for a new car. I love my new SRX ! Thank you

sf0486

9 de oct. de 2014

Joe was the first person I met and although he asked to not be included in this review I had to do it, he was very welcoming. He introduced me to Bernie, who went over the options with me. I also spoke to Jerry briefly who also made me feel very welcomed. Bernie constantly reminding me that "this is Cadillac" whenever I questioned quality (which was mulitple times). And a quality vehicle is definately what I recieved after my purchase of my CTS Coupe. Jeff was exceptional during the loan process and ALL employees where willing to answer my questions without hesitation to the fullest extent. THIS WAS THE FIRST CAR I HAVE EVER PURCHASED DIRECTLY FROM A DEALERSHIP, AND CAN HONESTLY SAY I WILL BE COMING BACK TO PURCHASE MY NEXT ONE FROM BERNIE AND THE REST OF THE CREW. THEIR LEVEL OF PROFESSIONALISM WAS UNMATCHED! Great dealership I can see why they have recieved honors year after year. To top it all off Garry serviced my vehicle and made sure it was in prestine condition when it got into my hands. Thanks again to all these guys and I look foward to doing business with them in the years to come.

dan.besson

21 de sep. de 2014

I had an excellent experience from the first visit to the time I picked up the car. The professionalism started with the Salesman Bernie, thru Patti. It was a very great experienceDB

rachellam

13 de sep. de 2014

My wife and I were not thrilled with the service we received at Coral Cadillac. But when we called and spoke with Jerry on the phone, the tone was entirely different. He was patient and helpful from the beginning and we quickly made an appointment to visit your Dealership. Billy greeted us with warmth and assistance immediately and the entire transaction was smooth and professional. Thanks to your awesome staff, we are now happy customers of Cadillac!

dara.siegel

6 de ago. de 2014

Jerry Thaw, Jeff Stewart and Bernie Zuccaro made the purchase of my new (to me) 2013 XTS a breeze. I applied for the car on Ed Morse Cadillac of Delray Beach's website. They had the car ready for me the next day and the paperwork was quick and painless. They couldn't be more friendly and easy to work with.

Rfrazier1009

16 de jul. de 2014

Purchased third new Cadillac from Ed Morse in Delray Beach and second new Cadillac from Bernie Zuccaro. Everything went well and Jeff Stewart handled the paperwork quickly and professionally. Thanks

RDaniel263

14 de jun. de 2014

I leased a new 2014 Cadillac CTS 2.0 Luxury Sedan from Ed Morse Cadillac in Delray Beach, FL. My salesman Bernie Zuccaro did an excellent job going over my buy vs lease options and he let me take a test drive in a CTS 2.0 engine auto. Bernie was not pushy and tried to make the deal work to everyone's benefit. Kurt Dennis went over my lease options and negotiated my trade in of my 2008 CTS that I owned and my 2012 CTS that I was leasing; we came to a great decision on what would be best for me. My service manager who has taken care of my maintenance and service on my 2008 and 2012 CTS autos, explained what services would be necessary in the future, so I would be able to determine whether to keep what I have or lease a new vehicle. Mike has always been upfront and honest with me on my service needs. Lastly Patti Lowe is a straight forward and friendly business manager. She went over the various paperwork, and was not pushy on extra options that I should consider purchasing. In the end I purchased one valuable protection plan that I am happy that I purchased. All over, I would recommend this dealership and these individuals to others planning on purchasing or leasing a Cadillac.Thanks,Dan

kasdan

12 de jun. de 2014

Our sales rep at Ed Morse Cadillac in Delray was knowledgeble , friendly and answered all of our questions and concerns. We walked in to look at autos and left with a new car! There was no pressure (which would have killed the deal for us) so we were more than comfortable working with him. He is an excellent representative of this company and will definitely recommend him to friends. Gary Kessler

izzyrod

26 de abr. de 2014

From the first moments i stepped into Ed Morse Cadillac of Delray Beach, Bernie Zuccarro greeted me and went over my return of my 2012 CTS, he made this very easy to do and it felt like it it was on cruise control. Upon finishing with Bernie he lead up to Don Faith who sold me my 2012 CTS and with a friendly handshake he told me nice you see you again. Making me feel like one of the family. Upon discussing several options I decided to go with a 2014 CTS and the paperwork was handled seamlessly so all i needed to do was to sign a few papers and off i went with my new CTS. Thanking the staff for such a wonderful purchasing experience. Will go back time and time again for my future new cars.

lachata

14 de abr. de 2014

It was the most interesting and friendly experience looking to buy a used srx. Bernie and Patti were so informative and helped us to make a great decision in finding the car I truly am satisfied with.Will highly recommend you all.regards.Robert Tepper

rayna3

10 de abr. de 2014

As in 2011, we dealt with Bernie Zaccarro to purchase a new ATS. He is an excellent salesperson who knows his product well. Arriving at a fair price for my traded CTS to a 2014 ATS was accomplished in a very timely manner. The car was delivered when promised, and all the new gadgets were explained fully. On another note, I have serviced my cars there since moving to FL 12 years ago and am always satisfied with the services performed. Marty Michels has been my service rep from the beginning, and he is the best!

hanewmark

16 de mar. de 2014

Our salesman was extremely helpful. We test drove the new base model cts and didn't like the way it drove. So we drove a 2013 cts which had the v6 and liked that better. However we wanted to lease a car now that we are older rather than purchase and could not lease the 2013. So Dick suggested the V6 luxury model 2014 CTS and put together a lease we could live with using our Volvo as a trade/payment. We were very satisfied with what he put together and are very happy with the car. When we came in on Friday morning to do the paperwork and pickup the car Patty was very efficient and friendly. She explained all the details of the lease as we hadn't leased in many years. Then Richard helped us to sync our phones in the car and showed us all the fine points. We also were shown the service area for future reference. He was very helpful and took a great deal of time. We even called 2 days later and asked our salesman if our old car was still around as we had forgotten and left something in it. Richard took the time to look and put it aside for us - definitely above and beyond. We will recommend this dealership and refer friends to our salesman.

rebecca1966

23 de feb. de 2014

I worked with Mark Settle on buying my used car. Mark went beyond a sales person and helped me in everyway to get the car of my dreams. He is very friendly and pleasant to work with and will go out of his way to help you and answer questions you have very quickly. Thank you Mark!! :)

vingia

5 de ene. de 2014

I have been a customer of Ed Morse Delray Cadillac since 2005 and recently purchased my second car from them. The employees I selected and worked with are the absolute best and one of the main reasons why I am a repeat customer. They know you by name, know the product they sell very well and are not just there to make the sale. They sincerely want you to be happy and take the time to answer any questions you have. When it was time to get a new car, there was no doubt that it would be a Cadillac and that I would get it from Ed Morse Delray!

bshatz

29 de dic. de 2013

Once again, dealing with Bernie Zuccaro was a pleasure. With help from John Catalano and Patti Lowe's excellent service, the whole process was easy, quick (as quick as possible) and smooth. This is the fourth or fifth cadillac we bought from Bernie Zuccaro. We'll be back in 2 years for the next one.

enidcf

6 de dic. de 2013

As per my previously two owned Cadillacs that I purchased at Ed Morse Cadillac and the sales rep on all 3 sales is Bernard Zuccaro, as I stated in previous reviews, this sales person and agency are the best I have ever had the pleasure of dealing with. The entire staff is very professional and polite and I would recommend Bernie Zuccaro, Patti Lowe, and Ed Morse Cadillac to anyone. That is why I would give the highest rating possible to these sales people and Ed Morse Cadillac.

Remington2

7 de nov. de 2013

Purchasing a new 2014 SRX from Bernie Zuccaro at Ed Morse Cadillac in Delray Beach was a very good experience. His knowledge of the product is excellent as well as his willingness to answer all questions. This is the third new Cadillac I have purchased with Bernie and the main reason I returned to Ed Morse Cadillac. I look forward to working with him in the future.

marckrawiec

1 de nov. de 2013

Art was very helpful in leasing my new caddilac ats. He was nice, polite and very professional. Myself being a 26 year old in many occasions is not treated as serious as someone whom is older. Art treated me with the seriousness I deserved. He was very helpful in picking out what suited me. I love my new caddilac and will recommend my friends to this dealership. Thanks Art!!

Bocatras

16 de oct. de 2013

These 3 people were so competent in understanding our needs and price point. The best car purchasing experience weEver had would recommend these three employees without reservation

alchrisos

7 de oct. de 2013

Dick Rossini made my wife feel very comfortable. She was nervous, not sure she wanted to do this. Loved her present car. In the end she said he gets the salesman of the year award. He handled the after sale items very efficiently and did everything with a smile and a handshake. I would recommend him to any of our friends. She has quickly forgotten her old car!

RHN0802

11 de sep. de 2013

Both of these people were instrumental in helping me find and purchase the new car. I appreciate their efforts.I have done business with this dealershiip for several years and I have always been treated special.

Veronica71381

5 de sep. de 2013

I Love My New Used Truck. I first spoke with Michael Tavin and he helped me fill out the online app. and from there we took our old car and we were able to trade it in for our Truck! we all couldn't be happier. I will be sure to tell everyone about our experience at Ed Morse Caddillac in Delray Beach! Thank You All Again!!

Mistani

31 de ago. de 2013

Michael and Bernie were a breath of fresh air. I explained what I wanted and they delivered. To the point and professional with excellence personified, which gives me no hesitation recommending them to another or doing future business with them

home1

31 de ago. de 2013

I have been associated with ed morse for over 10 years and during that time my service advisor,mr ken fagen has always gone beyond in terms of providing the utmost in personal attention in a courteous and professional manner. because of his attention to my needs I would never consider any other dealer for my automotive requirements ed morse and its associates I am pleased to say do business the old fashioned way where the customer is the most important item they come in contact with

scottaustin9887

16 de ago. de 2013

Bernie and Jerry were great! I would tell anyone looking at a Cadillac to go to Ed Morse and ask for Bernie and Jerry. They made my families' life a lot easier. Thanks, so much!

gibson123

7 de jul. de 2013

This was the best car buying experience I ever had. I told them that I didn't have great credit, didn't have a lot of cash and had a year left on my current lease. A couple of hours later I drove off in a new SRX.Everyone was so nice and helpful. I will never go to another dealer, I am an Ed Morse customer for life.If you want a Cadillac, go see Bernie at Ed Morse.

5555marshall

19 de jun. de 2013

My wife and I both have a Cadillac, and lately we have been experiencing electronic and computer problems. We have been using Garry Frommelt in the service dept for general service tires, oil changes, etc.. Computer and electronic problems can be very frustrating when they come and vanish quickly. But Gary treated each problem seriously and knowledgeable and was able to have these repairs completed at a reasonable cost if not covered by factory warranty. Because of Gary's care in the service department we know our next new vehicle purchase will be at Ed Morse Cadillac Delray Beach. Thank You Marshall & Vera Bloomston

AbeOvadia

31 de may. de 2013

Bernie is the man! It sold me a Cadillac SRX for what I think was the best price possible. I shopped other dealers in the area and they couldn't match his price. Also, Bernie was great at helping us understand all the components of the car. There is a lot of stuff to learn with the new car and he took his time to explain it.

isellrealty

29 de may. de 2013

Dick Rossini and the entire staff treated my husband and myself with care and patience. We saw the car we wanted on Cars.com. My husband called and made an appointment. When we arrived at the dealer we were met outside and immediately taken inside and introduced to Dick Rossini. From that point on, our car buying experience was flawless. Every staff member we met couldn't have done more to put us at ease.We have already started telling our family and friends about our experience.Thank you Dick Rossini and everyone we met at Ed Morse Cadillac.

Raidermom42

13 de may. de 2013

Vinny the sales guy and Mike Beas in Service are the reasons we continue to buy Cadillacs from Ed Morse(: we know have purchased 3 Cadillacs . Two new and now one used, very fine product. Thank you

AdamSinger

3 de abr. de 2013

OK, so I traded in my cream-puff 2002 325i (with sports package) BMW and got a 2013 ATS Luxury. The selling price of the car was OK (around invoice) and I felt that I got a real good deal with the trade-in. When we got the car home and had a good chance to really look a it, there were two glaring problems that made us very unhappy. I called Mark Settler two days later (got the car on Saturday and Sunday was Easter Sunday, so had to wait until Monday). Mark immediately said that I shouldn't worry and that all would be resolved to my fullest satisfaction. And, indeed, Mark and the dealership bent over backwards to rectify the situation. Honestly, I couldn't believe how "they jumped through the hoops" to please us, while maintaining a very friendly approach, and yet being very professional at the same time. I am a very happy camper and the moral of the story is: Nothing in this world is 100% and problems will always arise here and there. Of course, it is import to limit the problems beforehand, but just as important is how well you handle those problems. Mark Settle and Ed Morse Delray Cadillac are tops!

carlsloan

30 de mar. de 2013

Bernie was awesome. Knowledgable, friendly and smart. The leasing experience was easy, quick and friendly. Lease terms were fair and reasonable. Will use dealership for service, especially Marty.

mckmont

20 de mar. de 2013

Richard was great every step of the way! Very accomidating and generally a very nice person to be around! Made process very easy and enjoyable! Thanks Dick!

penglish1940

11 de mar. de 2013

I went to Ed morse to buy a new Cadillac and the sales force which included Don Faith and George Hellbrig were extremely helpful and polite. The overall performance was pleasant and I will do again on my next purchase and recommend them for anyone interested in puchasing a vehicle from that dealership. Unfortunately, there was an immediate mechanical issue with my new XTS and I was told I had to bring it back twice for service. Even though I felt very inconvenienced with this, Ed Morse's service department took care of the matter asap and provided me with some perks to make me feel better about the inconvenience which in return made me very happy. Marty in service was a pleasure to deal with and went above and beyond to make sure I was satisfied. The people at Ed Morse take great pride in their work and they made me feel like family. I highly recommed them.

Harmax

6 de mar. de 2013

Throughout the entire sales/lease process Bernie was incredibly attentive to our needs.He provided skillful knowledge, patience and experience that made the experience dealing with Ed Morse Cadillac memorable.

cberrymiranova

26 de feb. de 2013

All aspects unfolded with great ease. Michael and Cathy generously shared their knowledge of the process and the cars many features. The experience was quite refreshing compared to recent encounters with other dealerships.

lesstevens

11 de feb. de 2013

Ken went out of his way to make sure everything was done right and provided professional courtesy when it was discovered that the wrong tire was replaced...(originally came in for a screw in one tire, but service saw a bubble in another tire).....Courtesy and professionalism throughout handling the problem.

sboggs303

21 de ene. de 2013

I saw a car online that was reasonbly priced. I visited the dealer and actually bought another car of the same model that was newer and nicer. They gave me a fair price for my trade and there was no hassle and no pressure. They let me go home and research the price before making an offer. They also provided a Carfax. This place was low pressure and very professional. Not your normal used car place.I will consider them again

nbuchbinder

14 de ene. de 2013

The salesman I dealt with, Mark Settle, was helpful, knowledgeable, flexible and friendly. Everyone I met at the dealership was extremely helpful, going the extra mile to make my experience at the dealership enjoyable

Brooke Calatrava

13 de ene. de 2013

I always receive great customer service whenever I need to take my car in for service with Randy Allen. It's a pleasure to work with him.

peterrfarnum

3 de ene. de 2013

Had a last minute car problem on New Years Eve, and the dealership was closing, but Ken went out of his way to help me and to find a mechanic to fix my problem....he is a true professional..courteous, understanding, knowledgable, extremely helpful and a problem solver...he deserves a gold star!!!

annieharring

31 de dic. de 2012

Fast, friendly, reliable service every time! I've never been disappointed with this dealership. They have met or exceeded my needs at every visit. My husband & I have driven numerous luxury cars & this dealerhip has afforded us the best experience so far. Keep up the great work!

srginn

28 de dic. de 2012

Below is a summary of my experience at Ed Morse at Delaray. However, I was contacted by the General Manager of the dealearship, Richard Denahy (in response to my post through this service). He was very curteous and listened to my complaints. He apologized for the experience, and was not at all defensive. He seems to get the adage that the customer is always right. More importantly, he refunded all of charges, and is sending a check to cover the expenses at the other shop. I feel very few managers would do this. So Mr.Denahy represented the dealership very well and was very professional. I am 45 years old and have never received such lousy service at a dealership or any type of auto repair shop. Firstly, my appointment time was scheduled an hour later than what I was told so I waited an additional hour for service while Mr. Fagen was at lunch. When I first arrived I was told by a service person named Randall that my 2003 CTS looked great, especially for its age, but was basically junk because it was based off the catera platform so, "it's just an opel", he said. When Mr. Fagan arrived they put the car in and an hour later diagnosed the car as having throttle body problems, and said it also needed a new sepentine belt. They said it would need a new throttle body and fuel filter for $1,328.00 and a new belt for $149.00. I looked at the belt and authorized them to install the new one. I asked what exactly was wrong with the throttle body and Mr. Fagen couldn't give me a straight answer, so he went and asked a tech and came back telling me a sensor was bad in the unit and it could no longer re-learn. I decided to take it elsewhere for a second opinion. I and asked them to clear the check engine code before we left, to see if it would re-code. Another gentleman (didn't get the name) hatefully told me they couldn't clear the code because, "I didn't want it fixed." In total, I was there for 4 hours (they had to get the belt from somewhere else because it wasn't in stock), and even the cashier was rude. She never smiled, mentioned our name, or so much as said thank you when we paid. In summary, 4 hours, smart alec comments, poor service, condecending attitudes, and the lack of even basic customer service. I luckily found German Auto World and Joe Barmichael. No new throttle body needed, just a bad connection that he repaired, and the car is back to normal. So on top of it all they were going to perform service not needed, with an expensive part not needed for over $1,300, and not even be courteous while doing so.

Ro7068

23 de dic. de 2012

I cannot say enough good things about this dealership. Ironically, I never even thought I could afford a new Cadillac. I had originally gone into Delray Kia across the street from Cadillac and had such a horrible experience there with the "bait and switch" tactics and game playing, that I drove across the street to the Cadillac dealership just to calm down! After a short time, I decided to go inside and inquire about any 2012 SRX leftovers. I had the great fortune to work with Cathy Iacoviello who, although was on her way out, put her things down immediately to take me out back to see the available cars, even though I had no prior appointment. Cathy was extremely knowledgeable about the car and was a pleasure to deal with. She took me on a test drive where I promptly fell in love with the SRX! It was unbelievable to me that for a few thousand dollars more than I was going to spend on a Kia, I could actually own a Luxury Cadillac. John Catalano, New car Mgr, was also wonderful and helped me locate the perfect car for me, a beautiful Red SRX Luxury Edition with sunroof, beautiful leather interior and wood accents. Patty Lowe, the Business Mgr, made the car buying process painless and although she does go over the available packages, there is definitely NO high pressure sales tactics. I felt important to them, and it was obvious everyone is happy working there as every single associate I passed was happy and smiling. I couldn't be happier with my experience with them, and with my beautiful new car. This is the only dealership I will ever use. Kudos to them for running a car dealership who treats people with courtesy and respect. Rona Klein

Alberto Macario

12 de dic. de 2012

Because the personnel in the dealership: salesman (Bernard Zuccaro) and Patty Lowe in the administrative department were efficient, professional and friendly. It was a pleasure doing business with them.

burtbeer

8 de nov. de 2012

In these days of high prices and low service I was thrilled with the friendly, courteous and knowledgable service that I received at this dealership. ESPECIALLY FROM THE SERVICE ADVISOR I DEALT WITH, MR. MARTY MICHAELS. I would be very disappointed if he was not available the next time I have the need for service. Routine or otherwise. With service as provided by "Marty", this is the dealer I am most likely to go to for my next Cadillac in the not too distant future.

Ron.Charter

9 de sep. de 2012

I was extremely impressed with the level of customer service Cathy and her crew provided. The dealership is not convient for my wife and I but well worth the trip.

ctighe10879

4 de sep. de 2012

Cathy was awesome. I have purchased over 20 cars in my life and she was OUTSTANDING!She came and picked me up at my office after I was done with work. I was then able to drive the car home and surprise my family.John the Sales Manager and Patty the F & I person were very attentive and warm to deal with as well.TWO BIGS THUMBS UP!

izzyrod

28 de ago. de 2012

From my first phone call to George Hebig and meeting him to start my leasing of the cadillac cts, your sales team Don and Patti made my transition into ownership a wonderful experience. They took care of all the little details. The three are a credit to Ed Morse Cadillac.

boatergirl

23 de ago. de 2012

Bernard Zuccarro was the most outstanding salesman I have ever worked with.He was so patient with all our questions and went beyond the call of duty.He actually picked us up from Car Max because we had to deliver our car to them.He was extremely knowledgeable and was so accomodating.He was a true pleasure to deal with.We also dealt with Patty in the Financing Dept.She was as pleasant as can be explaining all the forms and the additional options we had.She was so patient and accomodating as well.All the employees such as the receptionist, sales manager were all so friendly and welcoming and helpful.Ed Morse is an outstanding dealership.We met 2 men in the service dept. and they were very quick to tell us that we can come by anytime for a car wash.I was extremely impressed and I would recommend this dealership to anyone looking for a luxury car like the Cadillac.

Delraybeachshop

12 de ago. de 2012

The dealership was great! Bernie was very solicitous and accomodating. He even picked me up and drove me to the dealership because I didn't have any transportation. I own the South Ocean Beach Shop and I will not hesitate to recommend Ed Morse Cadillac to any of my friends and customers. Thank you, Diana Grainger

mffinfrock

28 de jul. de 2012

I have a long term (20+ years) very satisfactory relationship with this dealership. I have bought several new cars here and had them serviced over their lifetime. Service is excellent, very dependable. Sales force knows their product and is most helpful during the entire process of shoppping, buying and transition to new car. Business office is most helpful; has an intimate knowledge of the transaction, is patient to explain details. The overall team and atmosphere is excellent.

masterpete

11 de jul. de 2012

Hello,Purchased a 2013 Cadillac XTS Premium from this dealership. From the first phone call to the final handshake and departure it was a positive experience. Bernie (sales), George (internet sales) and Patricia (business manager) were all friendly, courteous and professional. All my requests were dealt with promptly as were my phone calls to the dealership during the sales process. The vehicle was delivered on time and in perfect condition. No high pressure for additional after market options, though they were discussed. I would buy from this dealership again and would choose to work with the same staff if possible.

Ljdlando

10 de jul. de 2012

The entire team was great to work with and would certainly recommend them to family and friends. They made buying a car easy and enjoyable!

rgsilver

7 de jul. de 2012

Our experience with both Don and John and the dealership was extremely positive. They all went out of their way to make sure we received the deal we were looking for. Everyone we dealt with in the dealership was AAA1. We are very pleased with our new car and the relationship with Ed Morse Cadillac

Ellie Cohen

5 de jul. de 2012

This dealership made buying a car a wonderful experience. Our saleman Steve Landwas professional in every way. We couldn't be more pleased with everyone workingthere and the way we were treated as well as the great deal we got trading in ourcar and buying our beautiful Cadillac. The car was delivered, showroom clean andevery technical detail explained patiently. We would highly recommend Ed Morse Cadillac Delray.

mbkennedy

26 de jun. de 2012

Friendly and professional business. best car buying experience ever. Employees went the extra mile. Made sure we were comfortable and had everything we needed. Exceptionally enjoyable experience. would buy again from them in a heartbeat.

Joe DeJulius

5 de jun. de 2012

After having problems with headlights, I was told come in and I got 2 new lights and they fixed a few of my other concerns. The service advisor Garry Frommelt,was extremely helpful and got the ball rolling. He got me a rental car and I got me on my way. The next day he called and said everything was ready. He even went to get my car and drove it through the car wash and brought it to me. He definately went the extra mile! Thank you Garry for taking care of me. Joe DeJulius

tjpcotton

2 de jun. de 2012

Don Faith greeted my boyfriend and I as we entered the showroom. Don was friendly and kind as he spent nearly two hours with us sorting out the complex lease process. He introduced us to John and Jeff who were equally helpful, professional, and genuine. In the end, after visiting several dealerships in the area and finding several competitor's cars appealing, I leased a SRX from Ed Morse Cadillac, but more importantly, I felt safe, taken care of, and treated fairly and honestly by these men. I would recommend them and their store to anyone seeking a luxury car lease or purchase.

jonathanbloom

31 de may. de 2012

I thought Jack Lebo was great to deal with. I have owned many cars over the years and Jack made this transaction painless and he is a true professional. I will always deal with Jack from now on when I go back to this dealership.

avy

29 de may. de 2012

I was referred to Don Faith at Ed Morse Cadillac in Delray, and I couldn't be any happier. I can see why Don has all those trophies in his office. Don was friendly, courteous and above all - knowledgeable. He helped me to lease a car I had always wanted - a 2012 CTS Cadillac. I love my car and am so happy that I was not swayed by other dealerships I had visited (Ford, Honda, Hyundai, etc.). My experience at Ed Morse with Don and Patti Lowe (Business Manager) was so pleasurable that I will surely recommend them to all my friends and continue to do business with them in the future.Avy Stamos

marcsarkis

14 de abr. de 2012

Zoilo was very helpful in showing me a wide variety of vehicles. I came in for a CTS and he helped me decide on a certified SRX. He was knowledgeable without being pushy.

Artster

11 de abr. de 2012

Being a senior citizen and buying autos for about 50 years + the people at Ed Morse make you feel at home.The friendliness of the staff, make you feel comfortable and their shop is spotless. they are easy to talk to and deal with. I would really recommend this dealership to anyone, even if it wasen't Cadillac that they were looking for. They have a fine selection of used cars also..I only hope any one who is looking for a car gives them a chance. I know that they will be happy.. sincerly AJ Perseo

Gregjp83

1 de abr. de 2012

Great Service, very helpful. Felt like i got the best deal possible and was very willing to work with me to get me to my bottom line number. Very friendly and pleasant work place.

daddyo3g

31 de mar. de 2012

I came in for service for my 2011 SRX. I was greeted my Martin and he did the paperwork. He said I would wait approximately 1 hour. My car was done as promissed and Michael closed the visit and both gentlemen were pleasant, professional and great to deal with. This is the second time I had service at this dealer and the first time was with Ken Fagen. Both visits were excellent since and I will keep coming back especially since I had bad experiences with another dealer, the dealer where I got the vehicle.

sfgarde

30 de mar. de 2012

I purchased a new SRX today from Ed Morse Cadillac today. I have worked with this dealership in the past servicing a 2004 SRX and have always been extremely happy with the service department. When it was time for a new car I wanted to return to a dealership that I had worked with before. I found Dick Rossini to be friendly, knowledgeable and the entire staff to be professional. I have and would recommend them to friends or family.

milau3

27 de mar. de 2012

Dick Rossini has been our sales person for the last 12-15 years. We keep going to him because he has always taken care of us the best he could. His service and follow-up are excellent, and we tryst him in getting us the best deals for the cars we lease. I will definitely recommend other friends to go to him.

lpb2569

24 de mar. de 2012

the moment we walked in we had the feeling we were special and every thing we questioned was answered in the most exacting and professional manner. the respones gave us the confidence to proceed further with our purchase of a Cadillac, prior to entering this dealer we were not sure of anything. The auto is great but BERNIE ZUCCARO is the most thorough patient and ever so knowledgeable about the working of this automobile. The word trust is not exactly what we felt as we shopped for our car but BERNIE ZUCCARO has that rare quality that made us feel so at ease because believe it or not we completely trusted and appreciated him. The nervousness that comes from making the decision should we or not was out of the equation and yes we are proud owners of our new car. I am not sure we would have bought that day if Joe Macie and Bernie Zuccaro were not involved.

automobilecaddy

23 de mar. de 2012

I found the people at Ed Morse Delray Cadillac to be extremely friendly, courteous and respectful. I am recommending them and will certainly use them again.

john.weir

19 de mar. de 2012

Great team work as you are helped by a team & not just an individual. From the internet inquiry to the signing of the papers we were treated extremely well. The follow up & genuine care through the entire process was great. Joe Macie is a credit to the industry.

destinyac

7 de mar. de 2012

My boyfriend and I found Ed Morse Delray Beach on the internet and fell in love with the Car we bought. It had everything my boyfriend wanted and more. We drove an hour to go see it and talk to Joe and Steve and they were extremely sweet and kind to us. They always kept in touch with us or if we had questions they were there to answer and very quickly. We then drove up a second time once we got the awesome call from Patty that if we do a few more things then its pretty much a done deal. I was so excited but my boyfriend didn't want to get to excited until the keys were in his hand. Patty, Steve, and Joe went above and beyond for us and we really appreciate it more then they know. He is so happy with the car and I thank all the staff at Ed Morse Cadillac Delray Beach for being nothing but nice to us.Thanks again!Destiny & Rei

kevin demayo

27 de feb. de 2012

Very friendly and helpful,overall good experience. There was no pressure to buy and they were very helpful in explaining the use of all instruments in the car. I would buy another car from Ed Morse again

KL176

24 de feb. de 2012

I have never had a sealer work so hard to help me get a vehicle. Our credit was nowhere close to perfect, but the staff fought with the bank to get us approved. I will never forget the experience. If you haven't had the "Cadillac Experience", let Ed Morse Cadillac of Delray Beach show you what it is all about. You won't be disappointed.

rockower

22 de feb. de 2012

OUr salesman, Don Faith, was excellent. He is a professioanl and an asset to the Cadillac famly. We would recommend Mr. Faith and Ed Morse Cadillac to any of our friends. Don was friendly, listened to exactly what I wanted in a car, and made it possible. He was not pushy, nor did he try to sell me items i would not need. I had total confidence and trust that Don was giving me the best deal out there.

danielflorida

1 de feb. de 2012

I did lengthy research toward the purchase of a new vehicle to replace my Mercedes ML350. I received prompt, "to the point" service and answers, and they facilitated the transaction from minute one. I hate to waste time, and they did not waste mine. I got a higher price for my trade-in than the Kelly Blue Book said I would get, and a lower price on the sticker sale than I anticipated. Overall....a great experience!Daniel SullivanBoca Raton, Florida

G022844

24 de ene. de 2012

If it wasn't for Dick Rossini, Sales, I wouldn't have bought the vehicle there. He was very professional and worked hard to earn my business. His follow-up was meticulous. The GM, Richard Danahy, was also very professional and went to great lengths to ensure my satisfaction......

nseitter

7 de nov. de 2011

We had been car shopping for several weeks when we decided to look at the SRX. We met Jeff and he was very personable and friendly. We were upfront with Jeff that we were not planning on buying, just looking and were fairly certain that we wouldn't be able to afford a Cadillac. Jeff let us test drive a 2012 SRX, then walked us over to the certified pre-owned lot where we found the car we bought. My husband went back the next week and met with Richard and bought the certified preowned 2011 SRX. I went back a couple of mornings after we bought the car for Richard to go over some of the accessories of the car. There was no hard sale and we love the SRX.

nonapapa

31 de oct. de 2011

Marty was very polite and friendly. He got my car needs taken care of quickly and efficiently. I will go to Marty at Ed Morse Cadillac for future service.

CP Thompson

27 de oct. de 2011

Everyone was friendly, helpful and knowledgeable. The vehicle was ready as promised and Dick and Andy explained all the features and helped to set up all the electronic preferences. An overall very pleasant experience buying my 2012 SRX.

arthur salomone

26 de oct. de 2011

I have been going to Ed Morse Cadillac for sometime, because of the Service I receive starting from my Service Consultant Marty Michaels.Mr Michaels resolves any problems and takes care of the repairs in a timely manor. He is extremely knowledgeable on the Cadillac product and needs of customer. Thank YouArthur Salomone

Betty1

24 de oct. de 2011

To All At Ed Morse Cadillac Delray Beach:I had the pleasure of buying my SRX from Ed Morse Cadillac Delray Beach. Everyone was very accommodating and so very nice. This is the 3rd car I have bought from Richard Rossini. I enjoy working with him, he's a great salesman and explains every detail about the car. He had the car all set up for me I appreciated this very much.I would be sure to tell all my friends to buy from Ed Morse Cadillac Delray Beach.Thank youBetty Robertson

tinalm50

2 de oct. de 2011

I made the phone call to exactly what I wanted and Jim provided that information to me did the paper work needed so when I got there everything was done. Jordan showed me the the "how to" use the buttons and I was out of there in no time. ( I hate looking for a car ). All needs were met.

delraystu

27 de sep. de 2011

MR MICHAELS HAS ALWAYS BEEN A QUALIFIED / KNOWLEDGEABLE INDIVIDUAL WHO IS GREAT 110% ALL THE WAY...GOES THE EXTRA MILE FOR ALL OF HIS CUSTOMERS

Marlene Fatigati

25 de sep. de 2011

From the start Dick Rossini was very polite and willing to answer all my questions.The whole experience was handle with friendiness and in a very professional way.Plus I love my new Cadillac CTS which was exactly what I wanted.

simbataylor2

8 de sep. de 2011

This dealer has always been very friendly & dependable. My service representative, Gary Frommelt goes over & beyond to accomodate me. I feel very confident and trust his judgement regarding my vehicle.I recommended this dealer & Gary to my son who just purchased a cadillac.

mpilgrim

11 de ago. de 2011

This was my most pleasant, trouble-free car buying experience ever (I have purchased at least a half dozen new cars and at least as many used vehicles, all from dealers). It was essentially a no-hassle experience with all my initial expectations met and/or exceeded. The car contains many features unfamiliar to me but all were effectively and efficiently explained by my sales rep. I felt completely at home and comfortable with the car before I even got it home.Obviously I've had no experience with the service aspect of this dealership, but from all observations that appears to be a well-run and clean facility. In fact, I'd like to think that the absence of cars awaiting service would be sure evidence of the high quality of the products (cars and SUVs) represented by this business.I am extremely pleased with my new car, and I think the folks at Ed Morse Cadillac for their honest and friendly service.

rexhumbard

11 de ago. de 2011

I have done business with Ed Morris Cadillac for more than 15 years. Mr Don Faith in sales is tremendous. But especially my service representative, Gary Frommelt is absolutely the best. I am 67 years old and have purchased many cars in my lifetime. The purchase of the auto is only the first step. Without proper and friendly service the overall experience can turn bad. In all of my auto owning years Mr Frommelt is the very best service rep I have ever done business with. He is absolutely the finest and is a wonderful representative for Ed Morris and Cadillac in general. Rex E Humbard Jr4305 A Quail ridge DriveBoynton Beach FL 33436561 740 7343

george33445

1 de ago. de 2011

I had a great experience with leasing a car from Mark Settle. I was treated very well. Got a great deal on the lease frome Ed Morse Cadillac. Everytime I get in my SUV I love it more. Yulyia was also very helpful in the finance Dept.

tmmercer

31 de jul. de 2011

We currently own two Cadillacs, one in warranty and one out. We have owned several other Cadillacs in the past.Mr. Marty Michaels, Service Associate, is a superb representation of what Cadillac stands for, the best.He always goes out of his way to make sure that we are completely taken care of, have everything we need and is a valuable asset to this dealership. That is not to say that other associates have not been accomodating and great, but for us, his level of service surpasses any other.

tpvh

28 de jul. de 2011

Customer service at Ed Morse in Delray, FL is remarkable in every respect: prompt, efficient, on the mark and reasonably priced. Details are brought to our attention that we didn't even imagine needed servicing and often attended to without charge. Before any work is attempted, Service Manager Steve Gianuzzi and Master Service Advisor Martin meticulously explain the issue, possible alternatives and pricing. There is never at anytime the use of high pressured sales pitches.The quality of work is peerless. We have never had to return to the dealership for inadequate or incomplete servicing. Products used are of premier quality and their durability exceeds our expectations. Every service visit ends with a thorough cleaning and polishing that surpasses the efforts of most commercial car washing services Even under the most trying circumstances (intense Florida temperatures - 98 degrees or more-, high humidity and heavy workloads, Mr.Gianuzzi (everyone calls him Steve) and Martin are witty, jovial and friendly. This positive attitude is true of all the other Ed Morse employees whom we have met.Overall, each experience has been first class: from the peerless servicing of our car, to the meticulously maintained customer lounge and the delicious complementary refreshments available at all times. Pricing is always competitive and usually lower than other Palm Beach/Broward dealerships. From our point of view, Ed Morse Cadillac is the only service center we would unconditionally recommend for the servicing of any make or model

dea2161

27 de jun. de 2011

We were familiar with this dealer for service work performed on our 2008 SRX. (Our purchasing dealer was not up to par.) At Ed Morse, our family had been treated well regarding vehicle purchases. Mark Settle, our salesman was very helpful without adding the pressure that the other dealers did. He outlined the options we had in a very relaxing yet highly professional manner. There were no groups of managers fearing you might leave the showroom and absolutely no pressure. My wife was delighted and we leased a 2011 SRX which was hassle free.We will definitely go back and would recommend other prople to the dealership.

enidcf

24 de jun. de 2011

In all my years of purchasing automobiles and dealing with dealerships all over the country, I can honestly say Ed Morse Cadillac, in my opinion, is the best dealership I've ever dealt with. Your salesperson Bernie not only is very professional in his demeanor but exudes a great desire to be of service and of assistance. I think what I was most impressed about Bernie is he was not high-pressure and made my wife and myself feel comfortable and at ease. Your service department and its employees fall into the above category, as well as Raul, who was very helpful and was very pleasant to deal with. As long as I will be able to afford a Cadillac, I will be a devoted customer and will very gladly brag to my friends that dealing with Ed Morse is unlike dealing with any other dealership. I want to thank all of you for a wonderful experience that my wife and I continue to enjoy with your dealership. Sincerely, Robert & Enid Forman

Irwin Margulis

1 de jun. de 2011

A very friendly dealership with a great deal of knowledge of their cars. They took extra time explaining to my wife and myself all the new features of the 2011 cts two door that we purchased on may 29. The salesmen followed up with calls to our house to make sure we were comfortable with our new car.

PatriciaF

31 de may. de 2011

Mr. Lamantia and John (forgot his last name) made my husband and myself feel like we were talking with friends instead of sales personnel. Mr. Lamantia was very informative about the car, friendly and personable. This is our 2nd purchase from this dealer and when it comes time for another trade-in we definitely will deal with Ed Morse Cadillac. Mr. Arango was very professional when it come to finances and presented us with several options to purchase the car.

tangled

30 de may. de 2011

We had shopped several other different car dealers before going to Ed Morse Cadillac. Mark, our salesman was very helpful without adding the pressure that the other dealers did. He gave us the options we had in a very relaxing yet highly professional manner. there were no groups of managers fearing you might leave the showroom. Upon deciding to purchase the CTS, the professionalism and care did not change one bit. Every option was explained in a basic understanding way. Raul handled the paperwork in a like manner. Both combined to make the purchase easy and as enjoyable as buying a car can be. We will deffinitely go back and would recommend other prople to the dealership - Kathy and Chuck Harper

boraboca

23 de may. de 2011

Pretty straight forward business approach. Professional and friendly. Not overly aggressive. Plenty of inventory. They were the only dealer in South Florida that had the color combo that we wanted. If you have a trade-in run thru Car Max and they'll will probably match the price or do better.

blerner

23 de may. de 2011

Joe Macie and Jeff Dwelly were very proffesional courtesy and explained the car in detail from bumper to bumper.We drove 75 miles from St Lucie County to Del Ray Beach passing a few Cadillac dealers on the way We would recommed Ed Morse Cadillacto our friends and family.

cad

22 de may. de 2011

Best deal in Florida. Best service and fulfilled deal to full satisfaction. Went way beyond to secure vehicle at promised price. Full selection of cars. Had to get my color and options at another dealer. got it in one day and provided extra services.

HenryEdward

21 de may. de 2011

I have been dealing with Ed Morse Cadillac for many years and I have recommended them to many peple. My Salesman has been Mark Settle, he is Excellent. Also my Service Advisor is Martin Michaels, he is the BEST, always extremely nice. The Dealer is also very clean. It is really a pleasure to go there. I live in West Palm Beach and I drive to Delray Beach (18 miles South), that can tell you how much I like Ed Morse Cadillac.

Kandjjj

21 de may. de 2011

I would high recommend Ed Morse Cadillac dealership. Our over all experience was great. We test drove a car at another dealership and once we decided that we were going to get the cts luxury model it was really about price and customer service. I dealt with Jerry, the Internet manager and told him exactly what I was looking for, color, options etc. I told him I was shopping other dealerships and I needed his best price. He gave me his best price. Unlike all the other dealerships who didn't want to give a price and just said we can meet or beat any legit offer. Jerry just gave me a number and said this is the best we can do. No pressure, just happy to answer the several questions I had and said they would be available to test drive it whenever it was most convenient for us. His price was significantly better than everyone else. The other dealers were positive there would be other fees at signing or some kind of trick. He insisted the price was the price and no games. We went to test drive it hoping it was true and not one of those last minute oh we thought you meant the base model, bait and switch deal. When we got to the dealership with dealt with Don, 20 some years at this dealership who was a pleasure to deal with. No pressure, showed us some features we didn't know the car had. As we were test driving it he had his people working on all the paper work. He gave us as much time as we needed to decide and not once did we feel pressured. From the time we said yes it took 20 minutes to fill out the paperwork while they detailed the car and filled the tank. 20 minutes and not 2 hours, unbelievable but true. From getting the price to driving away it was nothing but friendly, professional people. I highly recommend them. My wife absolutely loves the car and they could not have made it any easier than they did. Best part was that his price was significantly better than the rest. I have always thought of Cadillac as grandpa's car and figured we would be getting a mercedes or beamer but now I'm extremely impressed by the new CTS sedan. If you're in the market for a luxury car, all I can say is drive both and it will be a no brainer. Plus it feels great to buy an AMERICAN car not just because it's made here but because it's better.

Stanleyib

30 de abr. de 2011

Everyone is very helpful and friendly-The service is superior-Competitive prices and honest dealings-They work with customers to understand their needs and suggest various models-They help research trade in and leasing options-You don't feel rushed or pressured into making a decision.

Mike123a

29 de abr. de 2011

We were extremely pleased from start to finish.They were very informative, extremely patient, answered all of our questions, and not aggressive in their sales pitch.After going to other dealers, this one has them beat, hands down.A class act!Thank you.

fiesta1043

10 de sep. de 2010

Took in my 03 deville for AC problem. Replaced blower motor. Inspection indicated needed new power stering fluid and flush. They said it was in bad shape. Just two weeks earlier Tire Kingdom flushed and replaced the fluid. Also was quoted $159.00 to replace one tag lamp!!!!! They said it was quite cumberson to replace it. I replaced it myself in less that two minutes. Housing poped out with a putty kinfe. Lamp cost $2.49 at walmart.

IvanMonet

12 de nov. de 2008

This place is a pure rip off. I asked for a quote on a front brake job for My 2005 CTS Sport. They quoted me $440, if new rotors were needed $900+. I called Maroone Cadillac and they charge $250 complete including cutting the rotors. New Rotors would add $200.I had the job done at my Tire Dealer, Firestone in Boca, they charged me $149 including cutting the rotors and installing dust free ceramic linings. I had clutch problems on my car, took it to Ed Morse 12 times, got no satisfaction, and was told there was no problem. I was about to file a lemon law suit (the lawyer said we has a 99% chance of winning big), when Cadillac called and had me take the car to Maroone Cadillac in West Palm Beach. They believed me, took the car apart, found a defective clutch slave cylinder had fried my clutch, and a broken drive shaft mount. They did $4,500 worth of work to make the car perfect, and everything was covered under my warranty. I wouldn't send my worst enemy to Ed Morse Cadillac.

SlxAlxx

21 de feb. de 2007

Excellent in every way possible.

agronowd

21 de feb. de 2007

In December 2006, we purchased a pre-owned re-certified loaded 2006 Black SDS Cadillac with very low mileage in mint condition with a negotiated excellent price. The salesman was fair and the used car manager Gene Ivanovwas sincere and cooperative. This is our first Cadillac purchase and the experience was excellent.