Miguel DaCosta

28 de oct. de 2016

I have been going to Elmwood for many years both for vehicle purchases and service. The staff continues to be the best around. I recently purchased a 2016 Chrysler 300. I must say the entire experience was seamless. From my sales person Nathan, to the Finance manager Noel, and sales manager Dennis, they made so easy for me. I love my new Chrysler and look forward to getting my first oil change. Thank you Elmwood.

Greg

27 de oct. de 2016

An excellent buying experience! They followed through on everything they said and they even went above and beyond my expectations. It is rare to find that in a customer service experience nowadays. I am a customer for life!

Donutgirl

26 de oct. de 2016

My daughter and I went to Elmwood Dodge coming from two other dealerships. We were met at the door by Justin. We went into his office explained what my daughter was looking for and the price that was in her budget for a payment. He went over to Mark and within a matter of 10 mintues was able to come up with a price and a car that she had been wanting. This was all done with no pressure fromneither of these gentleman. We were then lead into financing with Vinny and I can't say enough good things about this gentleman! He is one of a kind! I then went home and told my husband about the great experience we had had and was able to go back and work out deal for a new Wrangler for me! The are just the nicest bunch of people to deal with!

Pete49

25 de oct. de 2016

Elmwood was the third dealership we visited that day and the first one we didn't have to hunt for a sales person. We were greeted by Marcio Monteiro a pleasant and knowledgeable salesman. I had a list of features that I considered a must-have and the Dodge Grand Caravan met all those needs. I was pleasantly surprised at the newer features in the 2016 models. Vincent Asermely set up our financing with a local bank convenient to our home which was great. Benimino Sciarcon helped fill in the time with tales of Italy where we had lived while paperwork was being processed. This was a most enjoyable car buying experience.

Tdav

24 de oct. de 2016

I had a great experience with Elmwood Dodge. I found a truck I was interested in on their website and inquired about it via email. James Bray got right back to me with more details. I went to the dealership to look at the truck and ended up trading in my vehicle and driving away with it the same day. Sherman Jones was my sales person and he was fantastic- not pushy or pressuring and very easy to talk to. Vinny Asermely helped us with the financing and he was amazing as well- extremely helpful and knowledgeable. I'm thrilled with my new vehicle and my overall experience. I would highly recommend them- in fact- I sent my sister there a week later and she purchased a vehicle as well!

WonderWomen

21 de oct. de 2016

Friendly salesperson, Marcio Monteiro, greeted us outside. We told him what we were looking for, Jeep Grand Cherokee, and about our trade-in. We left to have lunch with our kids in school, while we continued communications over text about the deal we wanted. We returned later in the afternoon and thanks to Noel Tavarez, we were able to close the financial deal. We felt valued as customers, but more importantly, as women consumers. Thank you!

rfire39

21 de oct. de 2016

Jarod Murphy and the rest of the sales team went above and beyond to put me in my 2016 Ram. The went to New Jersey to find my truck and then worked very hard to make the deal fit for both of us. Great job and thank you!!

king of hills

20 de oct. de 2016

I RECENTLY BOUGHT MY SECOND NEW TRUCK FROM RICHARD MIRANDA AND HIS EXPERTISE IN WHAT HE DOES IS WONDERFUL , THERE IS NO PRESSURE AND NO RUSH TO BUY FROM RICHARD OR ANYONE AT ELMWOOD THEY TREAT YOU LIKE FAMILY AND MAKE THE WHOLE PROCESS OF BUYING EASY . I WOULD LIKE TO THANK ALSO BEN SCIARCON SALES MANAGER AND VINNEY ASERMELY FOR MAKING EVERYTHING SO EASY , ALSO JAY WHO OWNS ELMWOOD IS GREAT HE IS A VERY HANDS ON GUY WHO MAKES SURE YOU ARE HAPPY WITH YOUR PURCHASE . THANKS FOR HAVING SUCH A WONDERFUL COMPANY TO DEAL WITH FOR MY NEW TRUCK PURCASE . DAVID C HILL SEEKONK MASS

Ross

19 de oct. de 2016

I have dealt with Dennis Rich and Vinny for years now. They always treated me with respect and never pressured me. I will always return to them for future auto purchases

Pete&Peg

19 de oct. de 2016

We had an excellent experience buying a Dodge Grand Caravan at Elmwood in East Providence. Salesman Marcio Monteiro is top-notch. Pleasant, professional, and knowledgeable, he listened to us, understood what we were looking for in a vehicle, and got us the car with the options we wanted. Sales Manager Ben Sciarcon offered a fair price for our trade-in. Finance Manager Vinnie Asermely made the paperwork a breeze. The overall atmosphere at Elmwood was warm, friendly, and respectful, with smooth teamwork and other employees, including Wayne Bland and Ryan, welcoming us. We are pleased with the Grand Caravan and highly recommend the dealership and Marcio Monteiro.

coachgman

15 de oct. de 2016

My process started with Dennis Freeman, who I explained what I was looking for. He spent countless hours getting me the best deal available. From that point I received a phone call from Richard Miranda who explained all the details of the Ram 1500 I was looking to lease. After explaining the details, he told me to think about it and get back to him when I knew what I was going to do. I was never pressured or harassed with emails and phone calls. They left me alone to decide, and were always there to answer any questions or concerns I had. The final step of the process, where I met Mr. Tavarez, and I don't every think I experienced such a quick and easy closing of the deal. Very polite and professional. Most times when is comes to the financial part, they aren't always easy to get along with. Again this whole experience was incredibly easy and enjoyable!!

K.Pires

14 de oct. de 2016

Marcio had me in and out of there in about 2 hours. He was great. He wasn't playing around, and got me in exactly what I wanted for the price I wanted. I would highly recommend everyone to use him when they visit Elmwood in the future. I hope he's still there in 3 years when my lease is up, because he makes the process of purchasing a new vehicle very simple and inviting. Noel in the finance department streamlined that process and made it all come together in the end. I can't say enough about Elmwood and their employees. This is my second Dodge Ram purchased through them, and with highly regarded and intelligent employees as the ones I dealt with, I'll keep coming back in the future. On a side note, even the employees I wasn't dealing with at the time I was there, were warm and welcoming there. Everyone was fantastic!

Anonymous

14 de oct. de 2016

Quite possibly the worst car buying experience I have ever had. They made me wait for almost an hour before being seen. The salesman kept playing the "let me talk to my manager" game and then got upset when I called him on it.The finance department played games when I tried to buy a car. Saying they didn't know if the could put the deal together that day. Finally, they did. A week later I found that i could refinance at a lower rate. They said I didn't need to refinance, they would stop their loan and I could get mine. A day later they said all I had to do was come back and sign a new PSA. A check was being deliver to them the next day. Once there they told me that I couldnt drive my car off of the lot, saying it wasn't paid for. Even though between trade in and money down I had already given them $8500. So I was FORCED to stick with them for finance, or find a ride home. Do not go to these people.

J.Martin

13 de oct. de 2016

Elmwood feels like a neighborhood dealership, not a corporate giant. Salesman Richie Ruggiero and Finance Manager Noel Tavarez worked together and made my experience easy and efficient. They were both straight talkers who treated me with courtesy and respect. I would not hesitate to return and highly recommend Elmwood to anyone in the market for a vehicle.John Martin

Karen Iafrati

11 de oct. de 2016

Great to work with.Helped out alot.Made it possible to get the vehicle we wanted.Wayne Bland most helpful and understanding.Worked the numbers and made it all possible.Great group of people work there.Thank you so much Wayne.

mwescott

11 de oct. de 2016

Earlier this month I went into Elmood Chrysler Dodge Jeep Ram looking for a Jeep Cherokee. I had done research, and after a few years of obsessing over the vehicle from afar, I was finally ready to make the purchase. When I walked in, I was greeted by James who had helped me via phone conversation the night before, and he had me get to work with Nathan. Once I started talking with Nathan, I realized there were so many options that I had not considered. My last car was a 2007, and let's just say technology has CHANGED. I had no idea what was right for me. Nathan helped me work through my priorities, explained the options, and found me the perfect match - even though it was a bit of a distance away. I have been very appreciative with the way Nathan has continued to help me out along the way. Car buying is not an easy task!

Bernardi Believer

11 de oct. de 2016

I went in for a tire rotation and oil change. While in the waiting room they come and ask me where the wheel lock key is. I told them your dealership used it last. They never put it back in the truck. They said the master kit did not have the right one they ended up finding the right one supposedly and rotated the tires. They left the master kit piece in my truck so I would have one to unlock the lugs. Wouldn't that have been nice if I had gotten a flat, I would not have been able to remove the lugs without destroying them. When billing me, they wrote up a seperate charge and when I asked what it was they said it was the labor charge for the oil change, that the oil change should have been on line B instead of where it was. They wrote me up for a free wash which I never got and they never reset the oil change reminder either. Now I wonder if they did the oil change properly. I will not be going back, when I go to a dealership I expect a professional environment and this was not.The regular person was at lunch, must have been a late lunch and the person who wrote me up did nothing wrong and I have no problem with her. Not sure if it is her name on the invoice or the regular person. Don't want the wrong person to take any blame.

Katgirl54

10 de oct. de 2016

We had gone to an other dealership a couple days ago. We found a car we loved but they weren't willing to offer us any deals. When we went to Elmwood Dodge they were more than willing to listen to what we wanted and were able to fulfil our wishes. They were so nice and friendly and were a pleasure to work with. Within a couple hrs from start to finish we were able to leave with our new car. The finance manager was able to give us what we were looking for price wise. Definitely recommend them.

Traveler1

3 de oct. de 2016

Everyone was so great,second car I've bought there.Richard Miranda,Neil Tavares,Bonney,and Jay..if you want a nice car ,good price,and great service shop,,Elmwood dodge,,east providence..

nmurphy208

28 de sep. de 2016

I purchased a used Grand Cherokee coming off a lease from Elmwood. The entire staff were courteous, professional, and accommodating. The process was painless and I did not feel hurried, pressured or pushed to make a decision. This is not their first rodeo and they should be commended. I especially appreciated Richard Miranda offering to buy lunch for the rest of the crew! That is true camaraderie.

LisaB

27 de sep. de 2016

The staff at Elmwood is top notch! Justin Rouco was our sales person, he was so patient, professional and willing to please. We would recommend this dealership to all of our family and friends.

John V

27 de sep. de 2016

My experience was very professional, Richard Miranda, Jim Verdoia, and Vincent Asermely made you feel like family. This is really a #1 dealership and I would recommend it to my friends.

ChuckC

26 de sep. de 2016

I made my third lease purchase today with Elmwood Dodge, not counting 4 other vehicle purchases. I have dealt with salesman Richard Ruggeiro for my last 3 purchases. He has always made me feel like family with a non-stressful experience while respecting my budget and needs in the car buying process. The owner of Elmwood Dodge, Jay L'Archevesque, is very approachable and accessible to handle any issue that may come up and will deal with it personally. The finance people, Vinny and Noel, explain the payment information very well. The main reason I return to this dealership over and over again is the sense of friendship while having a very competent staff from sales to repairs take care of my vehicle needs.

Darianna H Castillo

26 de sep. de 2016

I went in knowing what I wanted. Justin was easy to work with, very patient and helpful. First time experience buying a car and its was great!

Lori Elizabeth

23 de sep. de 2016

Justin Rouco did an excellent job turning the stressful situation of buying a car into a fast, easy, fun experience. He was professional and thorough in delivering everything I was looking for in a new vehicle. Noel Tavarez was the icing on the cake rolling in more than I could ask for, making sure I had the extra coverage I needed and a payment that worked for me. These two gentlemen were simply amazing and got it all done in one day! Excellent service! I love love love me new Jeep! Thank you for the five star service! -Lori Elizabeth

dan & Beth

23 de sep. de 2016

We just picked up our new vehicle today. This has been the best experience purchasing a vehicle we have ever had. Our sales person was Jared Murphy. He was an absolute gentleman. He was very informative as well as patient with all our questions. If he did not know the answer he told us he didn't and just took the time to look it up and find the answer. We are 100% satisfied with this experience.

Mr. B. Joel

22 de sep. de 2016

My experience at Elmwood Dodge in East Providence R.I. was the best experience I've ever had at a dealership. Beginning to end, I'm pleased to say It was top notch. Richard Ruggiero's knowledge of the product he sells and represents is unsurpassed. The staff from the showroom to the service area are the very best at what they do! Rich has found a customer for life, it was like having a good friend help you find a vehicle!

fredwyn

22 de sep. de 2016

Very professional dealership especially the sales rep that I dealt with; he has been with this dealership for 43 years which says alot for not only him but the dealership itself.

CNC

21 de sep. de 2016

Had a wonderful experience purchasing a nice used car. Good no hassle purchase, and great communication with Marcio after the purchase. The car needed a repair. The service department was super to work with and got the repair done. It is a great car and was a good experience.

kim42694

21 de sep. de 2016

All staff members were very friendly, knowledgeable, and helpful. They worked to get me a good deal on my new vehicle and I was able to drive away with it the same day. My only suggestion would be to make sure that all information and requirements are communicated ahead of time. For example, if I had known I needed to be an insurance policy holder rather than a driver under someone else's policy, I could have been completing that task while I was waiting to speak with Finance. Luckily, I had set aside the entire day to find and buy my new vehicle so it wasn't too much of a hassle for me. Again, it was a very small setback to an otherwise easy and thorough process but it's definitely something to be aware of going forward. Being clear and concise is key!

Brandon Vrablic

20 de sep. de 2016

I had a great experience at Elmwood! I wanted a new car but I dreaded having to go to the dealership all the haggling and anxiety over the whole event. I did not experience any of that here! I had the best experience I have ever had buying a car. They walked me through all the steps, gave me a great price for my trade in. Richie Ruggiero was my sales person! He welcomed me with a warm greeting and helped me through the whole process! He helped me to get the best price possible for my new car (2016 Dodge Charger)! A big thanks also goes out to Ben Sciarcon and Noel Tavarez for getting me the lowest price possible from the financing company and helping me with my credit! I had a great experience at this dealership and I would highly recommend this dealership to friends and family! The next time I go buy a car I will defiantly go back and see Richie! Thank you guys for a great and easy car buying experience!

Jude Cunha

19 de sep. de 2016

Rich Rigguerio was so kind. He listened to my needs and assisted me in attaining an awesome car. Also, James was great in assisting me with getting a great interest rate.It was awesome! Thank you so much!

Dawn D.

18 de sep. de 2016

My car buying experience was great! This was my first purchase from Elmwood and I was completely satisfied. Richard Miranda took the time to work with me and get me the best price possible for the vehicle that I was interested in. Even though they had to bring the vehicle in from another dealership, this process seemed as though it was completely seamless. Once the deal was done, it was time to visit with Vinny. He did not try to talk me into any add on's and just offered me what I needed. He was extremely down to earth and a pleasure to deal with. Both Richard and Vinny had great personalities and made my car buying experience the best that I have ever had! As long as I can do business with them in the future, I will be purchasing my vehicles from Elmwood. I would recommend Elmwood to anyone looking to purchase a new or pre-owned vehicle. Thank you! Dawn Daniels

Sarg

16 de sep. de 2016

Great experience, they made it very easy. This was the 1st time I bought a car from Elmwood, and would do it again and recommend them to family and friends.

swalshV8hemi

14 de sep. de 2016

From the initial interaction with Stephanie via e mail and the phone, she listened and understood exactly what I was looking for and at a cost point that I believed was fair based on my research. Before I even got to the dealership she worked with James to identify a Cherokee High Altitude package that met my requirements. Upon entering the dealership she greeted me and introduced me to a professional, kind, sales executive, Mr. Sherman Jones, that was nothing but honest, non pressuring and helpful. His main priority was to make me happy with my purchase and the process. Finally, it was time to meet with the finance manager, Noel. Again, no pressure to buy all the add on's but very helpful in finding the right warranty for my personal needs at a reasonable price. Overall the experience was the best I have had at a dealership. I felt the people I dealt with all cared about the customers best interest which made it a low anxiety, relaxed experience. Thank you all.

New jeep 1996

14 de sep. de 2016

I was in the market for a new vehicle and ended up at Elmwood. I came across Nathan Amaral who was extremely helpful and personable. Nathan pointed me in the right direction of cars that I could afford and ended up showing me a Jeep compass that I ended up falling in love with. I will absolutely recommend Nathan to any friends /family that is looking for a new vehicle due to the fact that he worked with me and got me a great deal .Thank you! Sincerely Michelle Mercier

Missie

8 de sep. de 2016

Went there to look at a Jeep and ended up leaving with one. They made it very easy. This was the 2nd time I bought a car for them, and would do it again.

JJaws32

3 de sep. de 2016

The two gentlemen I dealt with made my decision a very easy one to make. They were honest and fought for me 100% I thank them for helping me with my purchase. I drove over an hr away to purchase my vehicle with them.

tmarcello

2 de sep. de 2016

After visiting other dealers in the area I would highly recommend this dealership without hesitation. My sales person Sherman made the buying experience extremely pleasant, providing all options available and most importantly not pressuring me to make the purchase. The rest of the team at Elmwood was also fantastic including Ben and Noel. Great experience from start to finish!

Carguy123456789

2 de sep. de 2016

I had a few problems with my car (flat tire, dead turn signal bulb, broken light mount) and Adam was able to take care of me quickly and make sure I was aware of everything being done. Very nice guy and great customer service, but most importantly he does an excellent job! I would definitely recommend him

mtex

1 de sep. de 2016

In 2003 i drove from the Cape to RI to purchase my new Doge ram at Elmwood dodge because i didnt like what i was hearing from my local dealers.. its 13 years later and history repeats itself. We were looking for a new Jeep Wrangler and i didnt like what i was hearing locally. My wife and i went to Elmwood Dodge and met Marcio. Right from the stat i could tell Marcio was up front and willing to work with my wife and i to get us into a new Jeep within our price range. We received more for our trade in and also received a better Jeep than we would have on the Cape. I Highly recommend Elmwood and Marcio and also Noel Tavarez in finance. GREAT dealership with Employes willing to go the extra mile to make sure you get what you want at a price you can afford.

Sandycon1

31 de ago. de 2016

Best people I have ever met in my situation great service you can't get better than them. I will recommend this place to anyone

muchas gracias

31 de ago. de 2016

The time I spend at Elmwood Dodge was great. The staff and service department are awesome and I could not have had a better experience. When I bought my car I wanted a stripe put on the vehicle and they were able to get it done and man it looks good. Mark Watters made this one of the easiest car buying experience I've ever had. If you don't buy a car from Elmwood Dodge and you are paying too much come see them

Ernie Els

29 de ago. de 2016

Experience at Elmwood could not have been better. This was my third interaction with them and the entire team is extremely pleasant to deal with. From Richard in sales, to Vincent in finance, it was like dealing with people I have known my whole life. Jay, the owner, even poked in a few times to ensure that everything was going smoothly. I would recommend them highly.

JimFed67

28 de ago. de 2016

After dealing with a few dealers that struggled in the area of customer service, Elmwood CDJR knocked it out of the park with outstanding service and a saleperson (Justin Rouco) who worked hard to seal the deal!

Kapri1984

27 de ago. de 2016

I am a 31 year old female. So for starters I do not know a great deal about vehicles. When I first started driving, my grandfather would help me find a reliable sensible car. When my grandfather could no longer help me, I had to do it on my own. Over the years, I have been extremely disappointed with the cars I had been sold. Until now. I was introduced to Dennis, Richard and Vinny. They helped me get into a great, 2011 Chrysler 200 with low mileage... very impressed! One year after financing this vehicle, I got into my first accident. It was a bad accident, we were so lucky we were all ok. Now, I am driving a 2015 Chrysler 200.. and it's gorgeous with good mileage.. Again, thanks to Dennis, Richard and Vinny, I am very impressed!

Kyle Orfan

24 de ago. de 2016

Nathan helped me lock down the new Ram that I had my eyes on for weeks in just a matter of days. He helped me understand the differences in the trim levels, showed me exactly the trim I wanted in the color that I wanted, and then helped me narrow down my financing options. Other dealerships that I visited either didn't have the truck in stock or were pushing for a lease. I love my new truck and I'll be coming back soon enough for another vehicle in the household. Can't say thanks enough to Nate.

Audrey

22 de ago. de 2016

This is the third car we have purchased from this dealership and salesman. Richard Miranda is not your typical car salesman! He is so helpful and understands when you are on a budget. He does not try and talk you into something you were not interested in, he helps you get what you want! I can't say enough wonderful things about Richard and his team. Vinny from finance made the loan and money part so stress free. Everyone celebrated with me as I drove off in my 2016 Challenger! Thank you team!!!Mike and Audrey

Nathan Sullivan

19 de ago. de 2016

I recently purchased a 2016 Durango from a dealership in MA, and after 3 months of trying to get them to handle a warranty issue I reached out to Elmwood. Paul Jr. at Elmwood came to the rescue. Within 2 days of speaking with Paul Jr. I brought my Durango in for him to inspect the paint issue on the roof, and he sent me directly to the auto body to have it looked at, 2 weeks later i have my Durango back. I will be servicing it with Elmwood as they seem to understand that the long term value of a customer is worth picking up where another dealership left off.

Rachel Anthony

18 de ago. de 2016

Richard made the whole experience great! My husband wanted to get me a new car and I was on the fence about what to get. Richard was patient and understanding and made the whole process seamless.

Lori Guillette Miele

18 de ago. de 2016

I purchased my Jeep last year and love it. This was my first purchase at Elmood Dodge and yesterday I had a recall to address as well as an oil change, etc. The service department was very helpful and friendly and because it was going to take some time, they put me in a loaner so that I could go on with my day. I came back next morning to a clean and well running Jeep. Very good experience and I would definitely recommend Elmwood Dodge for sales or service! Thank youLori Guillette MieleTiverton, RI

Stephen Susi

15 de ago. de 2016

One never looks forward to the process of purchasing a vehicle. At Elmwood the entire team makes it an overall easy and enjoyable experience. They care about the customer needs and focus on it. Noel in finance was excellent to work with. Explained every step of the way so you could feel comfortable with what was happening. He also went above and beyond to make the process efficient for the customer. I look forward to working with them in the future.

Gary Merrill

8 de ago. de 2016

Richard Miranda is a great salesperson to deal with. Noel in finance explains everything very clearly.Thank you Elmwood dodge for another great buying experience.

BackCountry2016

8 de ago. de 2016

I walked into the dealership knowing what vehicle I wanted, but Marcio was still able to tell me a few things about it that I did not know. It came down to a numbers game and at first I did not feel comfortable buying. They did not pressure me at all and wanted me to feel good about what I was purchasing and a price I wanted. I ended up going back 2 days later at a price we agreed upon and bought my Jeep. Marcio even came in on his day off to finish the deal! Everyone I dealt with was kind and knew that at my age, being only 22, I did not want to spend tons of money.

rubicon2016

6 de ago. de 2016

Jared was a wonderful salesperson very helpful answered all our questions helped to find exactly what we were looking for and pleasant to work with

Jeep2016

6 de ago. de 2016

I can't thank Nathan enough for helping me to lease my new Jeep. He is knowledge, customer focused, friendly and funny. I would definitely recommend Elmwood Dodge and Nathan. Thank you Nathan!

cheyenne12

4 de ago. de 2016

Elmwood sales department is one of the best! They are knowledgeable, helpful, and makes buying a car less stressful. However service department is horrible, you have to bring your vehicles back 2 to 3 times for the same issue. We own 5 Elmwood vehicles, the joke in our family is two times one problem!!

ProvidenceCherokeeOwner

3 de ago. de 2016

Went to Elmwood Dodge with the initial intent of trying to decide whether we wanted a Jeep Grand Cherokee or another brand of car. Less than an hour later we had agreed on the price of a car. It was awesome.

dgb70

2 de ago. de 2016

Sherman is Awesome! Great experiance and will return when in the market again.i recently purchased 2016 jeep Wrangler from him and their service was great, I would like to recommend him to others in the future. Vincent was a pleasure and very helpfull getting the best financing possible.

whaudwl0515

30 de jul. de 2016

i recently purchased 2016 jeep grand cherokee from elmwood chryslerm dodge jeep and their service was great, i would like to recommend this dealership to others in the future.

Jean Malafronte

27 de jul. de 2016

We bought a new 2016 Jeep Cherokee Latitude on a Thursday and picked it up on Monday giving dealership 4 days to get car ready. The car was not cleaned and the Express Care Premium Protection wasn't done. The car wasn't registered so had to pay $25 for temporary plates. I now have to return the car to the dealership for them to put plates on the car and apply protection which means no car for two hours. Very poor customer service..

tko350

26 de jul. de 2016

I am now leasing a 2016 Jeep Grand Cherokee from Elmwood Chrysler, Dodge, Jeep and I was very pleased with the services. I was a GMC customer prior to traveling to Elmwood, but I found the staff to be much more accommodating and personable.

kenl/janel

26 de jul. de 2016

I was very pleased with the whole experience. This was my second Charger purchased from Elmwood, so I knew the service and product would be excellent. They want your business and will do everything to make your buying experience pleasant. No complaints at all.

jeepjoe

26 de jul. de 2016

My wife and I were extremely pleased with the our whole experience at Elmwood. They were upfront from when we stepped on the lot on a Sunday at 4:00 PM, and they just closed, but we were still greeted with a smile and Nathan made sure to invite us back, gave us his card and apologized. Nathan worked hard for us, and they gave us a very fair value on our trade and helped us into a previously enjoyed 2014 Cherokee. We had a few issues with Finance at first, but with Noel's hard work and determination, he made it all work out and not a penny over what they told us our payment would be. Everyone worked as a team. They want you to drive away happy, and that is what we did ! I highly recommend Nathan. He is pleasant, professional, and a no BS and no pressure type of guy. We will find the right car for you and make it work.

toddbartolo

25 de jul. de 2016

I worked with 3 separate salesmen. They were all very helpful without too much of the sales pressure. They answered all my questions. I got the car I wanted with very little fuss.

Dwight Teasdale

25 de jul. de 2016

I had never been to Elmwood before but my sister said give them a shot. Sherman greeted me immediately and helped me out. No pressure and a salesperson who listened. Can't ask for more as far as I'm concerned. Found what I wanted at a fair price.

MikeyJeep

25 de jul. de 2016

I have always been interested in the Jeep Wrangler and knew one day I would own one. Knowing nothing about Elmwood, I called in and was connected to Nathan Amaral. Just the willingness to help me in his voice over the phone was enough for me to come and visit. Most salespeople try and rush you off the phone but not Nathan he truly took the time to answer my questions. Dennis Freeman made me feel like I was a good friend of his. Dennis was not afraid to show me the reality of the trade in market to give me an understanding of where my trade stood. Then there's Vinnie! what can I say he is just awesome he made me feel so comfortable during all the xxxxxxxx stuff he had to run by me lol. Keep up the good work guys and I will continue to buy here. Thank you, Mike Del Vecchio

DeborahAaronSeth

23 de jul. de 2016

Earlier this month I went to ELMWOOD Chrysler Dodge Jeep for the first time with one of my sons. Everyone was very professional and at the same time very personal and friendly. He got a great car at a great price. It was very easy to connect with Mike Cronin over the Internet, then meeting with Nathan Amaral of the sales team. I was pleased there was no high pressure sales or pushing him into making a quick decision. After he choose a car he went into the finance department and Noel got him a great rate. He told his brother about the great deal he got there and him and his wife purchased a car there as well. They got the same great professional and friendly service. My son and his wife have three girls and are on a tight budget, Nathan found them a car perfect for them that fit their budget, and Noel made the payments work for them. After that I purchased a car that I love., and got the same awesome service. Nathan and Noel went above and beyond to help me get just what I wanted. I would like to point out that on 3 different occasions the service was consistant. Always professional friendly and helpful.

Leigh Hohlstein

22 de jul. de 2016

I would like people know what a positive experience I had at Elmwood Dodge and with my salesperson Jared Murphy in particular. Jared is friendly, personable, and professional and he helped me find just the right car for my needs and budget. Jared patiently walked me through the entire process and made the experience of car buying pleasant and personal, as opposed to painful and stressful. Furthermore, Jared felt extremely honest and trustworthy to me and I felt confident that I was not being taken advantage of. I did not feel pushed or rushed in the process and Jared answered every one of my questions, looking into and explaining anything that I didn't understand or needed more clarification around. I couldn't be happier with my new car and with my car buying experience, thanks to Jared Murphy and the entire team at Elmwood Dodge!

jsp2242

21 de jul. de 2016

They lied and then screwed me, the took the car for an inspection, gave it back with the old sticker still on it, then when I brought it back the held it for a week, damaged it, then charged me for the damage, I paid it just nto get it the xxxx away from them.

Lisa Cash

21 de jul. de 2016

From the moment we arrived at the dealership, we weren't pressured into buying. Our salesperson, Marcio Monteiro, was very personable and friendly. He was not aggressive and he listened to where we were in the buying process. When we starting talking numbers they were able to honor our first offer, which NEVER happens. We left feeling great about our decision and the price we paid. Working on the financing with Noel was also painless. He was up front during the whole process. We couldn't have asked for a better expericence.

Phenix

21 de jul. de 2016

This is my third purchase from this dealer; I drive from Worcester past many Dodge dealers to buy from Elmwood. They make it worth the drive and treat every customer with respect and work hard to keep and earn your business. My salesman, Justin R. and finance managers Vinny and Noel treat you like family. They listen, encourage questions, and are prompt with their responses. You will not be disappointed if you work with this team. The owner of the dealership is genuinely kind and has always been at the dealer when I have visited. He truly cares about his customers and maintaining a sterling reputation for this terrific dealership. They worked hard to secure the exact Dodge Challenger I dreamed about and they went and got it for me!

sunnyflowrs46

19 de jul. de 2016

Despite my reluctance of buying from an unfamiliar dealership, Elmwood exceeded my expectations and I was able to negotiate a lease payment on my dream car that was affordable for me. Everyone at Elmwood is super friendly, especially Nathan Amaral. I was never pressured into buying a vehicle I could not afford and Nathan was very patient with me, even though I came back to check out the vehicle I wanted at least four times before my purchase. Nathan walked me through the entire leasing process and made sure I left the dealership knowing the ins and outs of my new vehicle. I would highly recommend Elmwood and doing business with Nathan.

Bobh

18 de jul. de 2016

Salesman was new but very knowledgable about product line. I've purchased at least 10 cars and Alan was better than most sales people I've worked with. If he didn't have an answer he got back to me rapidly. He steered me in right direction /model for my needs. Alan was responsive to my needs and took time from his personal schedule to get my car delivered. Shout out to Mark to. My first Chrysler motors experience very pleasant. Very pleased and car is sharp!!

tigger

18 de jul. de 2016

Nice group of sales people I have ever dealt with including the finance guy, gave me a fair price for my trade in and a good deal on the vehicle I purchased. I would defently return to buy another vehicle from them in the gutter and would recommend d them to a friend.

happy buyer

15 de jul. de 2016

Richard Miranda helped us through the entire process of finding just the right used car for us, again. We are not confident car buyers, and asked hundreds of questions, changed our minds several times, and generally would try the patience of a saint. Saint Richard handled everything with good humor, a willingness to answer all of our concerns, and more. He is friendly, personable, eager to help, and just an all around nice gentleman. Perhaps that is why there was always a line of people to see him. Like us, people come back to a person who is so pleasant and reassuring to deal with. If you doubt that integrity and concern for the buyer still exists in car-buying, you should visit Richard. By the way, we didn't buy one of "his" cars; we bought a traded-in Toyota. He made it his business to find out everything he could about the car so we would be satisfied. Everyone at the dealership was also considerate and helpful.

joe bal16

14 de jul. de 2016

Everyone was patient,accomadating,and professional...The team worked with me to meet my monthly number,and the finance dept researched,and created a monthly payment I could afford...I was very impressed with everyone I dealt with,and the staff is extremely friendly and polite.

km602943

14 de jul. de 2016

This is the third car my family has purchased from Elmwood! We have had a great experience each time working with Richie and Vinny! Would highly recommend the dealership!

brandon5

13 de jul. de 2016

I recently leased a Jeep Wrangler Unlimited from Elmwood Dodge in East Providence, from the moment I got out of my car I felt like a princess. Sherman Jones was extremly welcoming and engaged. There were some difficulty finding the color, make, model of my first choice Jeep but the team worked diligently to accommodate me and found me the Jeep of my dreams, thank you Sherman, Dennis, and Vinny. I had an excellent experience and would 100% recommend Elmwood Dodge in East Providence. Sincerely,Kelly Collins

Samuel Silfa

12 de jul. de 2016

I had went to Elmwood as a first time buyer unaware of how anything was going to go. Originally I had set an appointment with Justin but I arrived a little late and in no time they had set me up with a man by the name of Nathan. As I was telling Nathan what I was looking for exactly he immediately suggested a car with me, grab it from the lot, and we took it for a test drive. He explained to me everything I asked and even more ! Overall the experience was a lot better than I thought and Nathan only heighten that experience. After I had finished working with Nathan he had then passed me off to a Vinny. Vinny had helped me with the finical part and ensured me he would find someone willing to work with me and in less than two days he had found someone who suits me best. He even went above and beyond to get warranty, and other types of insurance that I was not aware off. From the sales floor to the Financial Department I was treated with the utmost respect and worked with people who gave their 110% in helping me purchase a new vehicle.

Michelle9380

12 de jul. de 2016

Nathan Amaranth was awesome. I never thought I would have a new car and he made it happen. I will recommend all of my family and friends to Nathan when they need a new car!!!

Bob

10 de jul. de 2016

I went to Elmwood with no expectation of purchase and only to look. I was presented with such favorable terms on the exact vehicle I was in search of that to not buy would have been regretful. The salesman, Alan Ogunnaike, was very knowledgeable about the vehicle in part because he is a long time fan and driver of the brand. What I particularly appreciated was the low pressure approach Alan employed in the negotiation. I would recommend to anyone in the market for a new Jeep to talk to Alan first.

CrisF

9 de jul. de 2016

Amazing dealership and top notch salesman. Nathan Amaral always comes through for me and makes my purchase a wonderful experience. They respected my budget financially and listened to my concerns.

Lease

9 de jul. de 2016

Working with nathan and Noel was a fantastic experience. My husband and I were very satisfied overall with level of service we received. We will definitely work with them again very soon.

Mustang guy

8 de jul. de 2016

Our sales rep Alan did a great job, making the process easier! He has excellent follow up! Thank you Alan for a great job! Thanks again!

Mike Chisholm

8 de jul. de 2016

I went into Elmwood Dodge to buy a new Dodge Ram one of the things I insisted on having was climate control. I picked out a truck they told me it had climate control in it. I did not climb in it and confirm that. After I picked it up the next day and drove around for a while I realized it did not have climate control I went back to the dealership to inform them of their mistake the salesman agreed that he told me it had climate control and he was mistaken the manager said and I quote tough luck you sign the papers. They are the most deceitful dealership I have ever dealt with I would stay very far away from them

Runroyrun

6 de jul. de 2016

I purchased my second Dodge Grand Caravan. My Sales Consultant was Marcio Monteiro who was professional and helpful. It was a 100% positive experience and I look forward to enjoying my Minivan for years to come.

Steven Cafua

5 de jul. de 2016

We just purchased our 5th Ram from Elmwood Dodge, we are always very satisfied with the customer service! We will continue our relationship for years to come!!!

tammy sousa

1 de jul. de 2016

My family collectively has purchased about 6 vehicles from elmwood dodge. Good price, great customer service, real people, good trade in value. I have and will continue to reccomend them. We have purchased new and used and have had service. Finance guy Vinny is the best. NO joke.

Sahara16

30 de jun. de 2016

I purchased/special ordered a 2016 Jeep Wrangler Unlimited Sahara. I picked it up yesterday. The salesperson Justin was very helpful and knowledgeable. I was introduced to the people from the management , parts and service dept. All my questions were answered. The whole experience was so good that it didn't seem real. I will recommend Elmwood Auto Group to everybody. Satisfied 100%.

ADAM D DINITTO

30 de jun. de 2016

Great customer service....car buying process was fast and easy. I was recommended to Elmwood by a friend and would definitely return in the future.

rhodde

30 de jun. de 2016

Excellent experience! This is the 10th new car I have purchased here, most of them from Richard Miranda. Richard and Dennis got me all the discounts and rebates they could, and Noel and Vincent worked the financing in no time at all.Jim came out to congratulate me, as he has overseen the service of all my cars over the years.I would have no qualms about referring this dealership to anyone, and will continue to buy cars and service.

dodgeguy

27 de jun. de 2016

My experience at Elmwood Dodge was great. This was our second car bought from them and it seemed even better this time. I would recommend this car dealership to anyone. I could not have gone any smother there was no hassle thanks to our amazing salesman Sherman Jones.

vasco franco

25 de jun. de 2016

This dealership is 5 stars all around. I have been looking to trade one of my cars with in the last month. I went here knowing exactly who to ask for and that was Richard Miranda, Sales Rep. I have dealt with Richard for 6 years and have now purchased 3 cars from him. Richard is a top notch sales rep. that is honest, friendly, and doesn't play any head games with anyone. He is upfront about a deal and what he can do to make it happen. He is probably one of the best car sales reps. that I have dealt with, that's why I always go to him. We made the deal happen, it took about 2 weeks, but today I purchased my new 2016 Dodge Challenger. As far as the rest of the dealership, you can't ask them to be more friendlier than they already are. Every employee here says hi to you, and are very professional. The Service Department is the best that I have seen. Also I want to mention the owner Jay, he is a great guy, very friendly. I have met him several times, he runs a great dealership here. Jay also got involved in my deal to make it happen. I can't say anything negative about this place. If your looking to purchase a car, try it out, ask for Richard Miranda. You won't be disappointed.Again, thanks Richard and Jay for outstanding service.

AS2016

21 de jun. de 2016

After a poor experience at our local dealership my father and I drove 50 minutes to Elmwood In hopes to lease a jeep Cherokee. Immediately upon arrival we were greeted by Nathan who was extremely pleasant and welcoming. He listened to what we were interested in looking at, and all our requests before making any suggestions. Nathan went out of his way to make sure all our questions were answered and that we were satisfied with the car before going any further. Nathan and Benamino did a great job in negotiating a price for us that we were comfortable with, and allowed for the best use of discounts. Vinny helped with the insurance aspect and could not have been nicer! Overall we had a great experience at Elmwood and would absolutley recommend them and Nathan to anyone. Thank you for everything I love my new jeep!

GeorgeP

21 de jun. de 2016

We went in to see about trading our leased jeep early, that we purchased through another dealer. Marcio could not have listen to our concerns and wishes any better. He was honest about what he could do and extended a lot of time and effort to be sure we were satisfied. Also the entire staff was courteous and helpful each time we were there. They opened doors for us and offered water and coffee, even pizza. Vincent was great to work with and made our financial work up pleasant... Imagine that. Overall we would consider this an A+++ experience. Thank you Elmwood Dodge. George and Gina Promades

ram folks

20 de jun. de 2016

From the time we got there ( which was before opening on a Sunday) we were approached by Wayne. We stated that we had an internet quote and he took over. We found the truck on the lot down the road and he brought it up. We test drove and loved the truck. After shopping at a few dealerships in Ma , where we live and have bought before, we feel so fortunate to have found Elmwood and deal with Wayne. Wayne herd what we said and listened to what we told him we were looking for. He is by far the most professional sales associate we have ever had the pleasure of dealing with when buying a vehicle. No pressure and was more than accommodating and attentive to our needs. WAYNE THANK YOU FOR THE GREAT BUYING EXPERIENCE!!!! I will and have already told people about Elmwood and Wayne. It would be in error if we did not sat thank you to Benamino and Vinney also.You folks at Elmwood are awesome and we love our new ram.Thanks Dave & Ellie

rl202

20 de jun. de 2016

I've had a lot of experience buying cars, and my experience at Elmwood was one of the best that I've had. My salesperson Justin took a frantic call on a Sunday morning to help me through an issue that I had with car seats. He had me come down to the dealership and make sure the seats fit ok in the car and that I could get my son in the back without issues. This was great.

Toni Bagley

18 de jun. de 2016

From the moment we got out of our car we were greeted by friendly faces! We knew the size of the vehicle we wanted and some of the features,we just weren't sure of which car we wanted. Our salesman Al Torres was extremely helpful!!!! He wasn't at all impatient with all our questions or the fact that we wanted to look at multiple automobiles. When we both took the car we decided we wanted he was super helpful with the buying process. We then spoke with Vinny in finance...again,very friendly,honest,and helpful! Everyone at this dealership treated us so nicely!!! Without hesitation I would recommend them to family,friends and even total strangers!!!!There is no question,when we decide to get a second car this is where we will be purchasing it from!!!

redgirl 2008

18 de jun. de 2016

We were impressed by how their staff treated each other like family. We were also impressed with our salesman Mr James Bray. He referred to use as family and as his customers, he made sure that we got a fair trade in price towards the purchase a new 2016 Ram truck. This was the second vehicle that we had purchased from this Elmwood Dodge Dealership,through James and had great results.The people there seem to go above and beyond to insure customer satisfaction . Their service personnel made sure the truck was ready for pick up on time. Their guy in the financial dept. was very helpful. He was friendly and pleasant to talk too and he got use a good rate. James is a excellent sales person, whom we personally believe genuinely cares about his customers. He made sure that we were truly satisfied with each vehicle that we purchased through him.

j1984

17 de jun. de 2016

The team at Elmwood went above and beyond to make me have the best sales experience ever. They are very upfront about there pricing nothing to hide no back-and-forth games like most places. My salesmen Marcio made sure I had everything I needed in order to make it a smooth and easy sale. Look forward to future purchases again.

Benjie Rubinstein

14 de jun. de 2016

Eniezer Rios, my salesman, could not have been anymore helpful. We hit it off immediately and he went above and beyond the call of duty to get me into a Jeep. He and everyone else at the dealership was extremely friendly including another salesman, Benjamino Sciarcon, who stopped in and was very helpful, too. The whole experience was easy and gratifying!

Whitfords of Lincoln

9 de jun. de 2016

My husband and I were looking online for different cars that would suit his driving needs and we looked at Elmwood Chrysler Dodge Jeep Ram and they had the vehicle he was interested in. So we stopped by and we were told by a close family friend that we should ask for Richard, he was off that day. But Marico was happy to help us. He looked at what the needs my husband needed in a car and found the righty one for us. So happy that we stopped by and met Marico and purchased my husbands new Jeep Cherokee.

nicecar

4 de jun. de 2016

Al, my sales associate couldn't have been more helpful. The purchase process was easy and the dealership was receptive to my financial input. There's not much more to say - it was an easy process working with delightful team members. Definitely check it out.

Nicoletome

2 de jun. de 2016

Love the people. Everyone was very helpful. Made the car buying experience very easy and painless. Every dealership should make it as easy as this. Will definitely be a return client.

Cheykayla

2 de jun. de 2016

I have bought 4 vehicles here and I've had nothing but amazing experiences. Sherman is amazing and has always worked so hard to give us what we want. I will not shop anywhere else

Henry T

2 de jun. de 2016

From the time I drove into the dealer ship, where I was met by Nathan to the time I left with my new Grand Cherokee Nathen worked hard to make sure I was taken care of. Noel secured the financing with a great rate in no time .

CatherineB

31 de may. de 2016

My Husband and I went in to Elmwood Dodge to purchase a Ram 3500 dump truck. The experience was fast and painless without any gimmicks. Looking forward to working with Elmwood Dodge in the future if we ever need it again!

waterworks

30 de may. de 2016

I've recently leased a new Dodge Ram from Elmwood Chrysler Dodge Jeep Ram and I'm impressed with the quality and options. Working with Eniezer Rios was a pleasure and I'd definitely recommend a visit!

npedro123

27 de may. de 2016

Recently bought a 2015 JGC Summit and I absolutely love it! My husband & I had a great buying experience. The staff was very knowledgeable and helpful in answering all of our questions. Nathan was the sales specialist I worked with and couldn't ask for anyone better. He was very professional and easy to work with. He showed me a wide selection of vehicles & made sure I was educated in making the right decision for me. Noel & Dennis were the business & financial managers I worked with. I am very thankful for their time & effort in making it an easy process. I would highly recommend this dealership to all of my family & friends!

daisy1952

26 de may. de 2016

May husband and I recently purchased a Nissan Pathfinder from Justin Rouco. We had seen the vechicle on the internet and called to inquire on the vechicle. Justin followed up with us on the vechicle, with several phone calls to us to ensure our visit to Elmwood. We traveled from Sutton, MA. to meet with Justin, and he made our purchase of the Nissan easy.Although this was the first time visiting the Elmwood dealership, the team at Elmwood made us feel like we were part of their community.Thank you for your excellant service.Judy & Mark

msollecito

25 de may. de 2016

I went in looking for a fairly specific vehicle within a certain budget. In the end I got a much better model and option than I thought was possible. My salesman, Marcio, was knowledgeable, honest, and most importantly not pushy. He really just found the right deal for me. Not sold me what he could easily make a buck. I was able to pick up the vehicle in two days after. They handled the registration and insurance with no issues. I even found their service department friendly and helpful just helping with minor flaws I wanted addressed. Overall great experience and would definitely recommend.

tom3

25 de may. de 2016

My wife and I came in to step up from a jeep compass to a jeep Cherokee with a certain monthly payment in mind. We worked with Richard & Eniezer which was a pleasure and of course Dennis and Vincent who made the numbers work . Great job guys. I would recommend this dealership to all my friends.

Glenn Sermos

23 de may. de 2016

I came in with my wife to look at 3 different used Dodge Rams. I worked with Eniezer and we had a price set in mind and were unable to get to that goal. While walking out we were stopped by James Bray, who along with Eniezer, worked us into a lease for a 2016 Ram with a lower payment per month than what we had set in mind. Both gentlemen were fantastic to work with, they go out of their way to make you feel like you are important. How often do you leave a dealer with a newer vehicle for a lower price? I would HIGHLY recommend you go and see these 2 if you are in the market for a vehicle. Will be going back when I need a new vehicle.

walpolemoparfan

23 de may. de 2016

Buying a new car is often described in many 4 letters words by people, these people have never had the pleasure of the Elmwood DCJ experience. Upon arrival we greeted multiple times by the staff on the sales floor. We knew going in we wanted a caravan just not sure about then option packages. My wife and Richard Miranda took a van for a test drive, upon returning we were able to privately discuss option packages. Richard was able to clearly explain what was included while showing us the cost breakdown. At no time did we feel pressured to but the most expensive model. We soon settled on a model that worked for our budget. Financing was handled by Vincent, he was able to get us a very very good rate, along with all rebates that were being offered. Vincent took the time to introduce to the service department. The whole experience was remarkable for its simplicity. Throw in a few days for paperwork and a little over a week from the test drive we took delivery of a granite 2016 grand caravan. I would send all three of my friends to ELMWOOD DODGE CHRYSLER JEEP !

Gregory A. Mathias

23 de may. de 2016

Allan was my sales person and he was a no-pressure, nice guy to deal with. I highly recommend him.Vincent was very helpful with financing and did not pressure me to purchase add-ons

IceCold23

22 de may. de 2016

This was my first time buying a car from a dealer I almost didn't go there. Luckly the universe pointed me in the right direction. I walked in there everyone was kind and respectful and made it a pleasant experiance. They made it as painless as possible and were able to find the answers for all of my questions. I feel like I not only got a new car but got a new friend in the process. #Marcioisawesome

Jeep owner123

20 de may. de 2016

I went back to Elmwood Dodge after owning my van for ten years and spoke with Mr. Miranda who was our salesman way back then and we are now driving a new Jeep Patriot. We are leasing for the first time and Mr. Miranda and Mr. Asermely were so helpful with the whole process answering all our questions which made our experience so easy. Best car experience and everyone is so helpful from sales to service!

cappgunn

18 de may. de 2016

Vincent Asermely and Richard Miranda are by far the easiest and most professional people I have ever dealt with when it comes to buying vehicles. This was my second purchase involving them in the last five months. I highly recommend this dealership and do yourself a favor....ask for both Vincent and Richard, you will not be disappointed.

Karl Babbitt

18 de may. de 2016

First time buyer from Elmwood Dodge , Jeep , everything about this purchase was wonderful from the time I walked in to look around to the day I took delivery of my Jeep Cherokee Latitude . Thank you Richard, Ben , Vinny and James for making me feel like family . Mary Babbitt

millie714

17 de may. de 2016

I just purchased a jeep sahara at Elmwood Jeep. I have purchased many vehicles but this experience has to be the best I;ve ever had. Marcio my sales person, Ben the sales manager and Vinny the finance manger were a pleasure to work with.

kcimino1

17 de may. de 2016

I went to Elmwood Doge last week just to get an idea of what my 2010 Jeep would be worth as a trade in on a pre-owned Jeep. While I was there Richard Miranda sat with us and gave us our options.....He then explained why leasing would be a better option for me as a small buisness owner.....not only did I leave that same day with a Brand new 2016 Jeep Cherokee Limited...I left with a check in my pocket for my Jeep. It was a win win!! I am completely in love with my new Jeep and highly recommend this Dealership to everyone!! They were thorough and extremely quick...I didn"t even have to wait to get my financing done. Thank You Richard and Kenny as well!!!

nandito

15 de may. de 2016

The staff at Elmwood Dodge helped me find the truck that best fits my needs both financially and professionally. They were friendly, helpful and very knowledgeable. I am very greatful and appreciate all their help.

tgoracing111

13 de may. de 2016

Wayne was unbelievable!! From beginning to end not one complaint! Met every need I asked for.I would recommend Elmwood Dodge to everyone wanting to purchase a Chrysler product!

andreascottj

13 de may. de 2016

I had been researching the Jeep Wrangler for a couple of weeks. I had called various dealerships for information and physically visited a few. I wasn't 'wowed' by any of them-they didn't ask me questions or give the impression that they wanted to help me. I then called Elmwood Chrysler Dodge and Marcio answered the phone. He was chipper, polite as can be, and excited to be talking to me. I asked him a few questions and he shared a lot of new information. He told me things about the Jeep no one bothered to tell me. We had a really good conversation. I have to say, he made a very good first impression over the phone. Later that week, I came in to test drive the Wrangler and he was even more impressive in person. He sincerely wanted to help me and he did. I purchased the car later that night. He then introduced us to Noel the Finance Manager. He too had a great personality and went out of his way to obtain an even better financing rate than the one that originally was offered. He did not have to do that- he didn't know us- and he went to bat for us. We really appreciate that. I would definitely recommend this dealership and be sure to ask for Marcio in Sales! THANK YOU Andrea & Scott

Nelson8a

10 de may. de 2016

He help me to find the right car for me and family and combine with Noel Tavarez help me to find the best finance agreement

lattitude58

10 de may. de 2016

Purchased a 2015 Jeep Cherokee latitude. Alan, the salesman was awesome even though he was new to the profession. I would purchase another vehicle from Alan anytime. He was polite and very professional. I left there feeling I got a great deal thanks to him. Alan bent over backwards to make sure I was happy with my purchase. I believe Alan has a bright future in the car dealership industry.

Jeno

7 de may. de 2016

I went to elmwood dodge looking for a safe, family friendly suv. Right from the start I was greeted with a smile and received great service from Nathan Amaral . He was very patient and knew what he was talking about. He found exactly what I wanted and cared more about me finding the right car than pushing a sale. He was on top of everything from the beginning right to the end. The whole staff was friendly and genuine to me and my family and I would recommend them to anyone !

melodyp10

6 de may. de 2016

This was my first time leasing a car. Justin Rouco, Noel, and Mark Watters were very helpful through the whole process. Justin was able to get me the EXACT car I wanted for the price I wanted to lease it at. I am currently a student interning at a hospital where there is minimal cell phone service, so I am unable to answer calls all day. He took the time to text me to keep updated during the whole process between getting my insurance updated to answering any questions I had. My dad had to co sign for my car and Justin had someone drive up to Massachusetts to get a signature from him! Overall, this was a great experience!! I recommend Justin to anyone seeking to by a car.

ACatSFZ

4 de may. de 2016

When I bought my 2009 Dodge Journey a few years ago I would always take it to Elmwood for service.People would tell me your NUTTS you can get it done "CHEAPER" somewhere else? Well I believe in LOYALTY & the QUALITY of the PEOPLE that I talk to. I recently just ran into a MAJOR REPAIR on that same DODGE and got a QUOTE.... WELL I called ELMWOOD & told them there is just NO WAY I could afford that right now but I did need the car back. Well the FINE FOLKS there including Dede Silva & Jim Verdoia looked into this matter. I GUESS LOYALTY PAID OFF because they came up with a much better PLAN to get me back in my Dodge SAFELY AND MORE AFFORDABLE!!!!! THANK YOU ALL for making feel like part of YOU ELMWOOD FAMILY!!Sincerely: Arthur M. Carvalho

Stacy Machado

3 de may. de 2016

I could not have ask for better costumer service in sales , finance and service. Mr Richard Miranda sales consultant treated me like family put me in the perfect car for me and made it so easy. Noel in Finance helped with with the best rate and great warranty addition. The tech service for my old vehicle was fast and wonderful. Looking forward to a long relationship with this company. Honest and Friendly. You guys "rock"

Deeb311

2 de may. de 2016

Worked with a Justin Rouco a young new salesman he was very patient visited the deal ship 4 times extremely helpful not pushy.Never felt pressured wasn't rushed to make hasty decisions.Justin is well beyond his years with customer service...Highly recommend this dealership ask for Justin also Noel did great job in finance.

Olga0508

2 de may. de 2016

Eniezer Rios was a great salesman. We had a great experience buying our nice car. Thanks to Eniezer everything was awesome. we really appreciate the time he took with us making the purchase the easiest way possible. Finance Noel Tavares did a great job and we appreciate the time you spend with us. Thanks again to Eniezer and Noel

Mike from Dartmouth

2 de may. de 2016

I never felt pressured. I felt everyone I worked with was honest and trying to offer the best deal for me. By far best car buying experience. Sherman Jones and Al Torres were both outstanding.

RAY

2 de may. de 2016

This is my 3rd vehicle purchase at Elmwood and each time it has been very positive, all with the same Salesman ,Richard Miranda. He is very easy to deal with and is more than willing to go above and beyond for you during your buying experience. Absolutely NO Pressure sales.Vinny was also just as helpful as Richard, and reopened his office and completed the financing even though he was already leaving for the day to a family commitment.

MONZYDD2015

28 de abr. de 2016

From the time we walked on to the lot and met Eniezer Rios until the time we drove off with our new car the whole experience was awesome. Eniezer knew we didn't want to settle, and we didn't have to. This was the best car buying experience by far. They took all our needs and wants into consideration and found a way to make it happen . A big thank you to Eniezer, Mark and Vinny . You worked hard for us. We will definitely recommend you to our friends and family . You are awesome .

Abuelo01

26 de abr. de 2016

Because they did a great job I was very please with the services they explain all the options that I have and answer all my questions

Jhoward1

25 de abr. de 2016

For the second time in 3.5 years Sherman jones has done a great job on finding me the best deal possible on my 205 Dodge Durango Limited. No complaints.Thank you Sherma, see you again in a few years

gramangela

22 de abr. de 2016

We have been doing business with Elmwood Dodge for many years and have always been completely satisfied. There is no comparison with any other dealer.

Leigh Anne

21 de abr. de 2016

On Monday I bought a 2014 Jeep Cherokee from Elmwood Dodge and I couldn't be happier with my experience, and the car! I came to Elmwood Dodge because I heard that Jared Murphy had just started working there and I knew that he would take excellent care of me in my search for the right vehicle. It turned out that I was 100% correct! Mr. Murphy was extraordinarily patient and helped me search for a car that would meet all of my specifications. (This included style, size, reliability, and price.) He was able to address every one of my car buying concerns and made the process extremely smooth. Regarding the financing portion, that too was positive. Jared connected me with Vinny (I'm sorry that I don't remember his last name) and he worked out a financing arrangement for me that seems quite reasonable. The entire Elmwood Dodge team was friendly, professional, knowledgeable, and helpful. I highly recommend this car dealership and have been telling all my friends that this is the place to go when you want to buy a car! (My family will be back when my kids are to buy their first car!)

lisa siekiera

21 de abr. de 2016

My initial visit was that of a normal naturre..typical salesman...However when push came to shove 1 man went out of his way to help me when the original salesman insisted I must be there to have my window fixed...Eniezer Rios along with Tee who runs The service department made it so that They had someone at my place of employment the very next morning..IT IS IMPORTANT for you all to know that Eniezer or Tee recieved any commission from the purchase of my Jeep and still today because there were other issues that were not noticed initially continue to help me...The main department at Elmwood Dodge had made a significant difference in the way I view a dealership..and Because of that I will not only recommend them (ENIEZER ) personally..I myself will never look to another Dealership for another car or my children's when and if they need...THANK YOU ENIEZER FOR graciously taking over my file knowing there was no reward or commissions in it for you ;) and Thank you Tee gor All uou yourself has done for me know nothing really about me or my situation but that of the word of your coworker Eniezer. ..Always the most Awesome client you all will ever have lol..Lisa Siekiera

caravan

21 de abr. de 2016

I bought a new Caravan from Elmwood about a year ago and have been getting it serviced there. All of my experiences with any service staff member there have been fantastic. Everyone is very friendly and attentive. I own a retail business and know how hard it is to keep staff members motivated to give great customer service. Elmwood Dodge has accomplished this. They make buying a vehicle and getting service a pleasant experience.

Jeep624

19 de abr. de 2016

We worked with Justin for our initial buying experience. He was very knowledgable, patient, and accommodating. I will recommend him to all my friends. As part of our interactions at the dealership, we also interacted with James and Vinny. They were both very friendly and easy going.

nuneseebeck

19 de abr. de 2016

We had a great experience buying our latest Jeep Grand Cherokee. We went into the dealership on a very busy Saturday. We were immediately greated and when we asked for our sales man, Richard Miranda. He helped us, after a few minutes to wrap up with the customer he was dealing with. Richard is a personable and friendly guy, I can see why he is so successful. Richard asked what we were looking for, we had two models in mind and he immediately grabbed the keys to the first model we were interested in and let us take it for a spin. We came back and he had the other care we wanted all ready for us. once we came back we talked numbers. We got a better deal that we anticipated and were very impressed with the efficiency in which this dealership handled our sales. Even Vinny the finance guy was fast and thorough. This is our 5th, Jeep, and based on our sales experience, I would recommend this dealership, and especially Richard Miranda, to anyone that is in the market for a new Jeep vehicle.

Samantha_boots

18 de abr. de 2016

I gave them 5 stars because they were incredibly helpfull from the second we pulled into the parking lot till the moment we left. Justin greeted us right when we stepped out of out car making sure we felt completely welcomed he was very profesional get totally relatable at the same time helping us get the best deal we could on our new truck. Noel helped close the deal with us and walked us through every question and concern we may have had. Every employee was incredibly friendly and I would recomend this dealership to anyone! Great cars, awesome environment, and amazing people!

cindyr17

18 de abr. de 2016

Dear all,I had a great experience. My salesman Wayne at Elmwood was so patient with me. I was looking for a new vehicle, specifically a Jeep Renegade. We talked and he gave me information on a new Jeep. He did not pressure me at all, but kept in touch with me for a few weeks. I kept looking on line at their website then I found the one Renegade that fit my expectations. I called Wayne and made an appointment to test drive it. I had such a good experience. I had no idea I would get a new vehicle that day and have a lower car payment, they gave me a very fair amount for my Jeep Liberty trade in.

Paul

17 de abr. de 2016

Wonderful experience. Our Salesman, Al, was patient, friendly and knowledgeable. He helped us get in the vehicle we were looking for and within our budget. Hands down my best car buying experience.

meca273

17 de abr. de 2016

Husband and I could no longer drive our minivan, we just couldn't stretch it any longer. My boss sent us to see Vinny and Richard and they were fantastic! They got to know us, listened to our needs and what we could afford. Gave us ballpark figures and told us NOT to make a decision right away and to look around. We did. Although we did like a different vehicle at another dealership slightly better - that other dealership could not compare at all to the people at Elmwood. After much research and test driving we decided that Vinny and Richard and associates were the people we wanted to deal with for the duration of our lease. We drove home in a stylish sleek awesome jeep and you know I am so happy I did! I love the car and love the new members of my "extended family"!Although I did not work with Dennis personally, he did work the numbers the best he could for us and that goes a long way.

Rhody Girl 19

14 de abr. de 2016

Competent and friendly staff go above and beyond to make sure the customer is satisfied. I had my sights set on the VW Passat and Richie, Vinny, Dennis and Mark made it happen effortlessly and quickly. I would recommend this dealership to anyone looking for a used or new vehicle. I've also used the service department for my jeep prior to purchasing this recent vehicle and they are excellent also. Friendly, courteous staff and quick turnaround service.

aris

14 de abr. de 2016

eneizer rios ,mark watter , and vicent asermely ,is the best car sale is that dealer . the best deal for trade and sale heavy duty truck is eneizer rios to do any type of this deal business.

pthomas2117

14 de abr. de 2016

I recently purchased a Jeep Renegade/Superman vs Batman edition! This was my first car purchase and Richard walked my through the process which can seem overwhelming. Working with Richard is like going out and buying a car with a family member. I come from a Jeep family Richard was my moms salesman a few years ago when she purchased a Jeep Patriot and she has been happy with her experience both in the purchase and service department.

Gary McNally

13 de abr. de 2016

My father in law recommended me to Richard Miranda at Elmwood as he worked with him in the past. He went over everything with me, and made me feel comfortable with everything. He also went out of his way to locate the vehicle at another dealership to get it exactly the way I wanted it. The sales manager Ben was a pleasure as well, and helped me get the price I wanted on the vehicle I wanted. Noel in finance was the final person I dealt with, and he took over and finished my visit just as well as it started. Will definitely be going back in a couple months for a new vehicle for my wife.

911pro

13 de abr. de 2016

I've bought my last three cars from Richard, and will never go to anyone else. He's no BS, and the Vinnie / Dennis team to finish the deal out was smooth as ever. Best service team in New England, bar none.

Allan VP

12 de abr. de 2016

Excellent experience, my brother-in-law Tony Fontes recommended the dealership to me, saying that both Jay and Richard would make the car buying process a stress free and easy one, and they did. Richard took excellent care of us, and never lost patience with my thousand questions. I would definitely do business again at your dealership, and recommend Richard to anyone looking to purchase a car. Noel did a great job coming through on the finance end for us, and made the process of signing the paperwork easy.

Djcronin1

12 de abr. de 2016

Nathan was very patient and understanding. He took the time to work with me. He was able to find me exactly what I was looking for. I wasn't the easiest person to deal with but he made it happen and went above and beyond to do so. He was able to work with me to get a great price that was afforable for my family. I was very satisfied with the service I received. He made my experience with buying my first new car a wonderful experience. I would highly recommend him to anybody looking to buy a car. You won't be disappointed. Mike also helped with making my car buying experience wonderful. He was also very patient and understanding. He listened to my needs and wants to make sure I left with exactly what I wanted. He was upbeat and friendly as well as the rest of the staff. I love my new jeep and I am thankful for everybody that helped me with purchasing it.

Pete S.

12 de abr. de 2016

This is my first time purchasing with Elmwood Dodge and I was pleasantly surprised by the experience. In all my years of buying vehicles, this dealership easily ranks as one of the easiest to buy from. Justin Rouco was very accommodating to work with. When the vehicle I came to look at was already sold, Justin searched Elmwood's inventory for a similar vehicle to no avail. He continued searching other dealers inventory and showed me what was available. When I didn't find the one I wanted, he ordered me the exact vehicle from the factory and walked me through all the options to make it perfect. Noel made the financing simple. When my car arrived, Vinnie made the delivery a breeze. I received excellent value in my trade in without a hassle. I will highly recommend this dealership to all.

Happy Customer

11 de abr. de 2016

I was put into the vehicle of my choice the same day. My credit is not good and they did everything to help me get into a car. They were friendly and kind. No one judged me because of my credit score. I sent my daughter the following month after her car was totalled and they put her into the car of her choice as well. I have another daughter that will be doing business with them as soon as she is able to do a trade on her car. What an awesome experience.

M M IACIOFANO

11 de abr. de 2016

I had a wonderful experience with the car dealership they help you as best to there ability. Amazing when it comes to knowledge of the vehicles. Sherman has a good sense of humor and is 100% honest about everything. I thank everyone who helped me into a new vehicle. I really appreciate it.

ram1500pjfyfe1572

10 de abr. de 2016

Dealership is awesome ,Great service Department,But just as impressive is the sales Department, special thanks go out to Dennis Freeman and Richard Miranda who not only made the purchase of my Ram 1500 Express smooth and simple the treatment I received was TOP NOTCH thanks guys for a wonderful buying experience. P.S. went in for service and ended up buying an awesome truck

PurpleJeep16

10 de abr. de 2016

After shopping at MULTIPLE Jeep dealerships, Elmwood was the only one who could literally deliver the Jeep I wanted! From the start, Marcio was very professional and worked tirelessly to find the exact Jeep I wanted, in the exact color, with all the options. Vinny was very thorough explaining the entire financing process and searched to find me the best deal. I was even able to meet with someone in service to discuss some options/upgrades prior to finishing the deal. Elmwood gave me a very fair deal on my trade in and made the entire process of purchasing a new vehicle exciting, which is exactly how it should be. I highly recommend Elmwood to anyone looking for a new vehicle!

claudio

8 de abr. de 2016

We had really good experience recently at Elmwood Dodge, this was our third vehicle we have purchased from them, Eniezer Rios was who helped us get in the truck we wanted, very professional and honest. We thank you Eniezer and the rest of the crew at Elmwood Dodge.

Lori Guillette Miele

7 de abr. de 2016

Nathan was very patient, understanding, hardworking and went the extra mile for me even when I made mistakes with my new name change, etc. He was very knowledgeable with the product and took the time to explain everything to me. A great sales associate! Thank you much Nathan!

justin young

5 de abr. de 2016

I bought a 2016 dodge truck a few days ago and my salesman Richard Miranda was definitely looking out for my best interests finding me a truck that more than exceeded what I thought I could get .The prices were right on and the entire experience was hassle free .The finance manager Vinny was informative and helped get me a low interest rate with a trusted bank and made me a priority getting me answers to all of my questions very quickly.I absolutely would recommend Elmwood Dodge if you want a hassle free auto buying experience. I will definitely return when i'm in the market to buy again !

Wrangler16

5 de abr. de 2016

Went in with my lease that still has 6 months left. They helped me get out of the lease early and put me into a brand new wrangler at the price i wanted with no money out of pocket. Al my salesman was great, very professional, friendly and really works for his clients to meet what they want. I would definitely buy additional cars from him when the time comes.

Nancylynn

2 de abr. de 2016

Justin, Mark and Noel got this deal DONE!!Very proactive, professional and knowledgeable about the industry.I would highly recommend this dealership and staff.Thank you for my new car.

knitmom99

2 de abr. de 2016

Our salesperson, Marcio, was excellent. He was very attentive to my needs and really worked hard to get me what I was looking for in both my new car and the price I was willing to pay. He was very courteous and respectful and really new his merchandise. Before I left the lot, he made sure to review most of the options and features in my new Town & Country and provided his cellphone number in case I had any questions. He followed up a couple of days later to see how I was liking my new minivan and to ask if I had any problems or questions. I feel very comfortable calling him if I need to do so.Noel was also great. He worked to get us the best financing option. He didn't rush the process but neither did he prolong it. He was also very courteous and respectful and had a great personality. He really put me at ease.I would definitely recommend this dealership to my friends and family. I know they would get the same top notch experience that we did.Thanks, Elmwood! It was great doing business with you again.

Ejcxx18

1 de abr. de 2016

Willing to help and work with you, all the staff was very friendly. The finance manager worked very hard to make sure I had the best deal I could.

Mtedeman

31 de mar. de 2016

Alan is awesome! My girlfriend and I were greeted by Alan as we walked on the lot. He was professional from the first interaction and gave us the lay of the land and allowed us to peruse the inventory before coming to check on us (which I appreciated..not many do this!). We spoke about my budget, what I was looking for in a car etc. We test drove a Jeep Grand Cherokee Summit and Alan rode along and explained many of the cars features but also allowed us just to enjoy the drive. Throughout the process he was never pushy and it felt like I was talking to a friend instead of being sold a car. He worked with me from start to finish and made the entire process as simple as possible. I was very impressed with the extra time he took to research my car to explain to me some of the little details and features I didn't see. Even more impressive to me is that he stuck with me even after the purchase and is always just a phone call away when we need anything or have any questions. Elmwood is lucky to have Alan on their sales staff and I would recommend him to anyone!

Solybabii87

31 de mar. de 2016

So Sherman helped me and my fiance Danika pick out a beautiful Chrysler 200 lx. Sherman made us feel so comforatble , abd to top it off he had a personality that made you feel like you have known him forever . He helped us find something that was within our budget and the best part he wasnt tryibg to push us into something that we would not be able to afford.He made the entire experience enjoyable. I would recommend him as well as the dealership to anybody i know in the market for a new car !!!

John Silva

31 de mar. de 2016

Justin was really great! I went in shortly after my accident to look into a new vechile. After 3 long weeks of searching and telling Justin what I was looking for he was able to keep me updated on the inventory and find me the perfect vechile.

joe

31 de mar. de 2016

I had a pleasant experience with everyone there. This was my 4th time buying new vehicles from this dealer ship and I have nothing bad to say

Christine1229

30 de mar. de 2016

I knew what I wanted and I told the dealership exactly that. They didn't try to force anything else on me and I felt very well respected. Brandon Alves treated me with the upmost professionism and believe me, I was a tough customer. Vinny in finance really put my mind at ease with the financing deal he was able to provide for me. A great dealership which I will recommend highly to my family and friends.

RC

30 de mar. de 2016

Easy. Simple. No Hassle. We had a great experience buying our Jeep at Elmwood. Usually dread the car buying experience, but this process was seamless.

friel

29 de mar. de 2016

We walked in knowing what we wanted but not tied to any dealership or brand (looking for a minivan in the 25K - 30K Range). We were met by a sales person Eniezer Rios at the door. He was not overbearing or high pressure and took the time to know what we wanted. We left two hours later with the vehicle we wanted in our price range and everyone was happy. I have purchased vehicles from other dealerships and could never recommend them because at every turn they tried to upsell us on something else. I can't recommend Eniezer Rios any more, he is great.

michael scarpetti

29 de mar. de 2016

Elmwood Chrysler Dodge Jeep Ram is a very professional, positive dealership. I recently purchased a 2016 Jeep Patriot. My salesman was Brandon Alves. Brandon is a very good salesman, who really wanted to make sure i got the exact vehicle and options i wanted in the jeep. The sales manager who helped seal the deal was Ben Sciarcon. I felt both Brandon and Ben wanted to do everything possible to make a competitive deal. I certainly never felt rushed, and they are both willing to take the time to explain every detail you feel is important. I also had the pleasure of sitting down with the finance manager, Noel Tavarez. I sat across from a few finance mangers, when after you make a deal for a car, they try to up sell every kind of coverage under the moon, and make you feel bad when you don't take it. Not the case with Noel. He laid out the options, gave you his opinion in a very quick, straightforward manner. I would recommend this dealership to anyone looking for a new vehicle.

Jcip44

28 de mar. de 2016

Before coming to elmwood dodge buying a car seemed like a stressful job but thanks to Marcio is was a great experience. As soon as I showed up I was greeted by Marcio and the whole environment and staff was very friendly and helpful. Everyone was very knowledgeable and I never felt pressured whIle negotiating. With the great help of Marico and Vincent I was able to drive off the lot with my dream car.

Paul B.

27 de mar. de 2016

Buying a new was never so easy. Salesman, Sherman Jones and Sales Manager Dennis Freeman made the experience extremely easy and satisfying. Highly recommend Elmwood.

bella90

27 de mar. de 2016

We had a great experience at this facility. Thanks to Marcio it was a stress free and enjoyable experience with the purchase of two vehicles.

Pamela Deleppo

26 de mar. de 2016

The process of car shopping can be stressful and exhausting to get the best deal. Brandon Alves at Elmwood Auto Group was extremely patient and informative. He went out of his way to work the best deal without making the process overwhelming. It was definitely a great experience as compared to the other dealers I visited. Elmwood Auto Group has a great addition in Brandon Alves. I would definitely be returning to purchase future vehicles at Elmwood and recommend friends and family to purchase vehicles from them.

James

24 de mar. de 2016

I did not expect to buy my next Mercedes from a Chrysler dealership but I did. It was an easy and relaxed environment. I was not harassed as soon as I arrived. I was able to look/walk around without being pressured. Justin was great with the purchase of the car along with Noel in finance and Jim in service. Elmwood has an incredible team. Keep it up gentlemen and I look forward to a long term partnership. Take care, Jim Farias

Bstgeorge123

24 de mar. de 2016

I was recently trying to surprise my fiance with a 2015 Charger r/t for his birthday. I went into the dealership not knowing the difference between any of the chargers, but with Nathan's help he led me to the one that my fiance would absolutely love! Even though i didn't absolutely see the need for him to have a semi engine...must be a guy thing.The only bump we hit was with the finance company and time, but that was beyond anyone's control. To make it up to me because of how extremely frustrated and upset i was (because i was on a time limit for the birthday surprise) Vincent really helped me get the best deal possible, keeping me within the payments that i had discussed with him. Along with Dennis helping with my trade and working with me on the Charger's price. At the end of the day everything worked out regardless of some kinks,my fiance was in love with his new Charger and We plan to return to the dealership for any future purchases.

Subs4U

21 de mar. de 2016

I couldn't be happier with how I was treated throughout the car-buying/trading process. Brandon Alves was my sales rep...Brandon took great care of me and went the extra mile to get me into exactly the car I wanted & at a comfortable price. Great guys. Thanks Again!

Gms

21 de mar. de 2016

I went to several different jeep dealerships in Rhode Island as well as some in Massachusetts and none had the selection that Elwood had. All of the sales people are very friendly and can answer all the questions you may have about the vehicle you're interested in.

NJ-Fan

21 de mar. de 2016

Most of communication was online with Mr. James Bray, all a pleasant experience. Once we arrived, we were welcomed by Mr. Bray and Mr. Marcio Monteiro. We felt no sales pressure. It was very easy to come to an agreement. After that, Marcio and Mr. Noel Tavarez did their jobs most professionally and in the most pleasant manner. All are questions were answered and we traded in our car and drove away with our new purchased car. We highly recommend this dealership and the three people with whom we dealt. Also, after requesting the cars manual online, it was mailed to us immediately.

sonsan20

20 de mar. de 2016

Justin was very helpful and attentive. Overall a great experience. Justin was able to get me exactly the vehicle I was looking for. Thank you Justin

stevem20

18 de mar. de 2016

I walked in there not even planning to buy a car yet (I had just wanted to price out a 2016 cherokee). After about 10 minutes talking to Marcio and Noel, I knew I was going to buy my car here. After about a week of test driving and chatting about prices, I drove home in my 2016 cherokee, just the one I wanted. Marcio and Noel were awesome, I felt like they were my friends rather than sales people trying to take my money, which I would probably get at any other dealership. Everyone was extremely friendly and helpful and did not try to push me in a decision. They even helped me get out of my lease early on my Honda, Vinny and Ben were extremely helpful with that. I would absolutely recommend this place to anyone and since I love my jeep, I can see myself sticking with Elmwood.

EricG

17 de mar. de 2016

So I was in the market for a new 2016 Dodge Durango. And even though I purchased four vehicles from Elmwood dodge in the past. I decided to go to a local dodge dealership first only because I live in West Hartford CT and Elmwood Dodge is located in Rhode Island which is close to a two hour ride. The staff at my local dealership (which will remain nameless) was not as friendly to start but the biggest reason why I decided not purchase my new vehicle there was that I could tell they were not worried about the customer but only the bottom line. I went in looking for the Rallye package and the Sales man continued to try and push the Citadel and R/T packages on me, which by the way are way more costly. I said thank you for your time and left. Once outside I called Dennis Freeman from Elmwood Dodge. I asked him about the Citadel and R/T package. (This is why I do business here) Dennis replied Mr. Garcia while I would love to sell you a Citadel or R/T, from doing business with you in the past and knowing your familys needs and a bit about your lifestyle, I can safely recommended the Rallye package for you. I was dumbstruck as Dennis had no idea thats the package I originally wanted. But it is this commitment to their customers and providing what we needed versus what best for the dealership that got me to jump in my car and drive two hours to purchase my new car. This extraordinary business experience didnt stop there, once I arrived I was greeted by Richard Miranda who called out to me by name as if we were old friends. He assisted me in completing all the necessary paper work in a timely and very friendly but professional manner. I was then sent to the finance manager who in my previous experiences at other dealerships is for the most part one of the least friendly individuals. Not at Elmwood Dodge I worked with Noel Tavarez who once he was informed how far I drove did everything he could to expedite the process while providing me top tier quality service. The only way this dealership could possibly improve is by either buying out my local dodge dealership or moving closer. Besides that they never fail to provide exceptional service. I should have known better and went straight there once I knew I was looking for a car. I wont make that mistake again. Thanks again Dennis, Richard and Noel.

dnielle.searcy

16 de mar. de 2016

Walking into any car dealership you always feel pressure. At first I was a little wearing, but I chose this dealership due to their low prices and they seemed fair online. After a couple hours going over what I wanted, a test drive. and a little negotiating they made it happen and the next day I drove home with my 2015 Jeep Grand Cherokee that had everything I wanted in a vehicle and more. The best part was expecting a certain monthly payment and having Noel tell me he got it down to a much lower amount AND was able to get me my 5 year warranty. Impressive, and I am not easily impressed by much. I would come here again if I were able to start over. Thank you guys!

Mandy23654

15 de mar. de 2016

I went here to get a Jeep and trade in my Honda CRV. I was welcomed right as I got inside and everyone greeted me. It was such a friendly environment. They had very great deals and answered all questions that I had. I would recommend this place to anyone.

sarahtweeds

15 de mar. de 2016

Had Richie as a sales person. Didn't pressure me, got me a great 08 nissan with low miles. It is my first time financing and i felt well taken care of! Noel in finance helped me get my paymenrs where I wanted. I would highly recommend him as a carsalesman. :)

my dodge

13 de mar. de 2016

I have bought 4 cars form elmwood .Justin was a great help with all my questions and Vinnie was great with the financing. highly recommended!!!

Chelley1234

12 de mar. de 2016

Al and Vinny really provided great, friendly and fast service! I will definitely recommend Elmwood to others! Thank you so much for a great experience!

Delia2013

10 de mar. de 2016

As always my experience with Noel, Dennis and Marcio was amazing! This is why I continue to return to this dealership when purchasing a vechile!

Naisha

9 de mar. de 2016

I had a great experience thanks to Marcio and Noel for helping me with the process of purchasing of my vehicle. The process was quick and easy..

JENNASJEEP

8 de mar. de 2016

I've been looking for a Jeep Grand Cherokee for several months. After saving some money, Richard Miranda helped me find the one I've been looking for! He is an incredible salesman and an overall genuine man. Upon my purchase I also worked with Vinny and Ben and both of them were very kind as well. Everyone was extremely helpful and I couldn't be happier that I stuck with this dealership.

Mikala loves her Jeep!

8 de mar. de 2016

My reason for going to Elmwood was because I had just stopped in to look at some cars during my lunch break days before and I met Ryan. He was so nice and knowledgeable about the brand that I knew in the short period of time, on the lot that afternoon, I know I was going to come back. My husband and I went back that weekend and leased our first SUV! What an experience. Ryan was phenomenal. He answered every question with out hesitation and in great detail which settled all my concerns about leasing vs buying. He was just the nicest salesperson I ever came in contact with in all my car buying experiences. My husband and I left there not feeling cheated or unsure of our purchase. Every time I have ever brought a car (4 previous cars) I have always just felt taken advantage of in some way. Not with Ryan and not at Elmwood. He was even nice enough to come out to my home the next day and answer some of the new found questions we had with our new trucks features! Thank you so much for the great experience. I will definitely be back!!!!

Chipthemilkman

5 de mar. de 2016

I have been a customer of Elmwood's for several years. When it was time to find a new vehicle, I looked there first. I had received a call from Eniezer Rios asking if I was in the market, so when I went down to look at a few I saw online, I asked for him. He was very knowledgeable about both of the cars my wife and I were interested in. After a couple of test drives, we settled on a car and began the process. He was very helpful getting the deal done, and when I returned to take delivery, he was even more helpful as I wanted to have a few things taken care of. He was very friendly and courteous, and great to deal with. Overall, I am not an easy customer to deal with, Eniezer was very professional, and I am very happy with the car and the deal I got. The finance guy, Vinny, is also awesome to work with and will take good care of you, and I'm very pleased to have him wrap up all the paperwork. Highly recommend Elmwood for all your Chrysler Group needs.

APags4

5 de mar. de 2016

I just recently bought a 2016 Jeep Wrangler Unlimited and I couldn't of had a better car buying experience. I walked into the dealership meeting Richie Ruggiero Jr. He instantly made me feel comfortable and at home. He took me right outside to show me the Jeep I was interested in and explained every option that it offered as well as how it worked. I could tell right away how much he loves his job, how much he knew about the vehicle, and how great of a person he is. I cannot say enough about everyone involved in my transaction and how helpful everyone was to me. Dennis Freeman was informative and not pushy during the actual car buying process. We made the numbers work and I had myself a brand new Jeep that I now love driving. Noel Tavarez was amazing on the financial end and worked hard to get me the best rate. Even after I bought the Jeep the customer service has been 2nd to none with anything i've needed or questions. Richie has truly gone above and beyond. I wouldn't buy a car from any other dealership other than Elmwood Chrysler Dodge Jeep Ram or salesperson but Richie from here on out.

garcia

4 de mar. de 2016

The team of Nathan, Dennis, and Vinny were very pleasant to work with and identified the jeep package I wanted. The lease price was competitive and they were an open book on invoice minus discounts. I also went there because the dealership overall had a good reputation from other people I know.

sarge

2 de mar. de 2016

Richard Miranda great sales man great to work with gives you what you want. Vinney in loan dept. great to work with as was all the people who work there.

Jon L

29 de feb. de 2016

Buying a new car can be a stressful experience, but at Elmwood Jeep, they made it an enjoyable experience. Nathan has a very low pressure sales technique. He was always courteous and attentive to all my questions during the whole process even after hours. The whole team at the dealership made us feel like we were part of the family. I would definitely do business with them again. I love my new Wrangler Unlimited from Elmwood. Thanks.

fishing401

28 de feb. de 2016

Mario and vinny... good people. . Thank you. . I appreciate it. . I will be back in the future to do business again. .. I'm happy with my purchase. .. New jeep wrangler unlimited. ..

erick155

27 de feb. de 2016

Since I walk into the doors of the dealership, was welcome very well, sales person Nathan was very courteous and explain very well every aspect of my needs, he help me decide as to what I was really looking for and what I can afford, also in the financial side Vinny was great dealing with bank to get my loan approve, I recommend anyone to go there whenever there is a need for a new car, I will definitely comeback my self for any member of my family.

Choise1wp

26 de feb. de 2016

It all started as a dreaded trip to the dealership with an ad from their website, promising a certain vehicle for a certain price with so much down and this rebate and that credit and most of you know the rest, even if you met all the criteria there would be some excuse as to why you couldn't have that vehicle for that price.Have I got a surprise for you, they were the total opposite. I was treated like a human being instead of a check book they were up front and honest, legitimately.From James pairing me with Richard who is excellent and Ben with the game changing super assist and Noel being thorough and simplifying the financial end, my visit here will not be my last. Thank You,C. Bergeron

ElmwoodJeep123

26 de feb. de 2016

As someone who has bought/traded cars every few years, I've spent plenty of hours in dealerships. My experiences each time keep getting better and better. This could be partially attributed to my no longer participating in the "game", so to speak, that a car buying experience can turn into. None the less, my experience at Elmwood was good.I went in knowing exactly what I wanted to look at, having reviewed two Jeeps online. Marcio was the sales rep that greeted me when I stepped foot onto the lot. It was a pretty straightforward transaction of indicating which Jeeps I was there to see, picking my top option, and taking it for a drive. The back and forth negotiations over price was limited. I knew what my trade was worth going in, and was offered within that range. Could I have potentially tried to get more for it? Sure. Was it worth playing the previously mention car buying "game" of squabbling for more? No. I was offered a fair value for my trade, and they moved their price on the Jeep a fair amount as well, in my opinion. The only negative I really have is that the listing indicated the Jeep also came with the "removable soft top", which turns out to have been an inaccuracy. Marcio was great. Friendly. Facilitated the sale as needed. Prepped the Jeep nicely while I was going through the finance process so I could limit the amount of time needed to transfer between the two vehicles.

jwinchell

25 de feb. de 2016

My wife and I had our eyes on a new blue Town & Country which we saw online. It was recommended by a family member that we buy from Richard Miranda who, we were told, made their car buying experience easy. Richard was great to work with as we test drove two vehicles, haggled over price, and settled on a vehicle that had all the perks, but was priced higher than we wanted. Unfortunately, it wasn't the blue one we initially wanted as the interior was too light a color for our five kids. Vinnie (in finance) worked with us to to get the price down a little and got the monthly payments where we wanted them to be. Overall, it was a great experience and we'll be going back when we need another vehicle (which hopefully won't be for a few years). Thanks Elmwood, Richard, and Vinnie.

Susan

24 de feb. de 2016

I wrote a review previously and forgot to mention my sales person by name! I had the pleasure of working with Richie Ruggiero Jr. His help was so instrumental in making this a pleasant experience and that is saying something, with a 16 year old daughter involved. I trust him 100%. It was easy and fun. Who can say that of their last vehicle purchase?

dac88

23 de feb. de 2016

I came into Elmwood after having going to several other dealerships. Elmwood was by far the best experience. The staff was friendly and knowledgeable. I didn't think I was going to buy that day but they had the Ram and price I wanted. I would recommend to my friends and family.

Melissa

21 de feb. de 2016

First time at Elmwood dodge and I am already a loyal customer. I found the service to be exceptional. Manager Ben Sciarcon and salesman Sherman Jones made this a wonderful experience. They took the time to answer all my question, really listen to what I was looking for as far as vehicle and budget and then made it happen. They made my experience fun and comfortable. I couldn't be happier!Melissa Lawrence

Cmfred6624

20 de feb. de 2016

I had a very good experience at this dealership. I went to others who's name I won't say And they didn't seem to care if I drove out with a new vehicle!!

easantoro

20 de feb. de 2016

I have bought a 2013 Dodge Dart and a 2014 Jeep Compass through this dealership. My father, mother, and other family members have bought every car they've owned from Richard Miranda at Elmwood. It always goes back to excellent customer service, they treat you like family. Vinny Asermely in management always does his absolute best to get you a great deal! A pleasant experience working with both Richard and Vinny. I will most definitely be returning in the future!

galaxy1

18 de feb. de 2016

I will be back again when the time calls for a new vehicle. Gave me a great trade in value on our old truck. Thanks Richard Miranda for all your work.

dstricklett1968

17 de feb. de 2016

I have purchased from this dealer before due to the relaxed manner of their salesman. Always have a great experience and this time was just as pleasant.

Grand Cherokee

17 de feb. de 2016

We go to Elmwood Dodge to buy our vehicles as we are always made to feel comfortable and at home. We just recently purchased a new Grand Cherokee Limited and the time that was spent going over options and pricing couldnt be matched at any other dealer. We will continue to see Dennis at Elmwood to buy all our vehicles. The Sales and Finance staff is second to none for the time they will spend helping during the research and purchase process.

Sha7811

15 de feb. de 2016

I was coming out of a bad car experience. Eniezer was the best sales person a person could have. He knew I was desperate and didn't take advantage of that. He made sure I understood everything and walked me through what is important in a car. He wouldn't allow me to buy something unsuitable for my budget and needs. I never met a sales person with that much honesty and integrity. He has changed my outlook on car dealers I will send everyone I know to them.

patriot

14 de feb. de 2016

My husband and I were in the market for new vehicles. We went to about five different dealerships before going to Elmwood. After due diligence, we narrowed our search down to Elmwood and one other dealership. Ultimately, my husband decided to lease a four door Wrangler and I ended up buying a pre-owned 2012 Dodge Journey. We choose Elmwood for multiple reasons, competitive prices, vehicle selection and the professionalism of the entire staff. Our sales professional, Eniezer Rios, was top notch! He definitely earned our business by following up with us, being available at any reasonable time for questions and facilitating the resolve of any challenges we faced during the buying process. The exact model my husband was looking for was not onsite but the dealership was able to locate and secure the vehicle within a reasonable amount of time. The pre-owned car I purchased showed a malfunction light of the ESC System the night I drove it home. I was concerned but from my dealing with Elmwood and Eniezer I was confident that they would remedy the problem at no expense to me. It took a little while for the service team to determine the issue. During that time, the service team was a pleasure to deal with (thank you T) and Eniezer kept me informed. I was provided a rental and the problem was fixed with no out of pocket cost to me. I was impressed with how the dealership handled my issue. It is easy to have a good experience and be happy with a buying experience when everything goes right but to have a good experience despite the bumps in the road is rare. At this point, I my pre-owned is running well, without issue and I believe it will continue to do so. Should anything change, I will update my review. Given the reasons stated above I highly recommend Eniezer Rios at Elmwood Chrysler, Jeep, Dodge in East Providence he will earn your trust and your business.

pfff

13 de feb. de 2016

We dealt with Marcio. This young man was nothing but pleasant and truly is a good person. Of this I have no doubt. However, since I was asked to leave a review several times, here it is.I went in knowing full well exactly what I would buy, a town and country minivan. I need no convincing of this, I know what I'm doing. In my opinion cars sell themselves today. We have the internet. If you can't use it and educate yourself, you deserve to be screwed I suppose.I also have an extremely good grasp on money and how it works. This van I bought outright with no trade in. A very straightforward transaction. My criticism is of car dealers in general. I am smart. I know what I'm talking about and what I am doing, and I feel I project this very well. Trying to play psychological games with me will only have one effect on me - making me not like you. Studies have shown that flattery works, even when the person KNOWS they are being flattered... well not for me. Agreeing with something I just said and trying to use nonsense affirmation to try and make me feel good about myself is ridiculous. Saying you 'work for me' when you are clearly not on my payroll is also ridiculous. I'm not sure why I as a contractor would feel like ( and be) a total xxxxxxx trying to employ these antics to try and drag every dollar I could out of my clients, while a car salesman has absolutely no qualms doing it. For some reason society has come to expect and accept it. Well I don't accept it. When I find myself dealing with someone who knows what they want (about 90% of the time) I love it. I give my price for what they want. If they don't like it they will find someone else. If they do not know what they want, I have no problem educating them in such a way as to make good decisions that will help them SAVE money, not shovel it into my pockets. Just yesterday I told a homeowner he DIDN'T need $1800 in work which someone else told him he did. I forsook an easy $1000 profit knowing full well from our initial conversation that I was guaranteed the job. I do this literally dozens of times a year. And THIS is the way to build an unshakable reputation.Till car dealerships can start acting in a COMPLETELY upstanding way, I see no reason to treat them to fluffy reviews. I just purchased a brand new $40000 work truck the week before. I called the dealer on the phone. I asked for their best price on the particular truck. He told me the price, which I knew was excellent. I walked in the next day and was out the door 30 minutes later. THAT'S how it's done.I did end up purchasing here. I feel I got a good enough price. It wouldn't be worth my time to scour around for days at other dealers to try and save another $400-$500 or something. Marcio was extremely friendly and genteel. Five stars for his simply great innate personality.

bedpilot

12 de feb. de 2016

I have been purchasing my Dodge cars from Elmwood Dodge for over 10 years now and I also get them serviced here as well. My experience with the sales and service staff has always been exceptional. I definitely recommend that you stop in and take a look at their cars, new or used.

joe perry

11 de feb. de 2016

Was VERY impressed with all of the pleasant people working at Elmwood. Richie Ruggeiro Jr. was very helpful to me and made me feel comfortable. I was not pressured into buying...and Richie was patient and shared his knowledge and honesty with me all the while I was there. I would and will highly recommend him to ANYONE need to shop for a vehicle.

Robert33

10 de feb. de 2016

My wife and I went to the dealership to purchase a 2015 Chrysler 300. We had Marcio Monteiro as our sales person and we were very happy with him he was knowledgeable and also very friendly and we really had the feeling that he was doing whatever he could to try to help us out in whatever way possible and we ended buying the car and are very happy with our decision and Marcio played a big role n that. Only unfortunate part was our finance rate was not as low as we were being told but that was not Marcios fault

msolitro

10 de feb. de 2016

Great Experience. Highly Recommend this dealership. Salesmen were very helpful without being overly pushy and worked with me to get me in the price range I needed to be in.

car.dr58

9 de feb. de 2016

I am very pleased with the way I was treated. Richard Miranda took very good care of us, he is excellent at his job.Thank you very much

Plantasia Girl

8 de feb. de 2016

I needed to make my purchase within two days, prior to the end of the year, not much time to go back and forth on price. Thankfully I knew what I wanted and explained my needs to my sales person Eniezer Rios. He was focused and on the case, I told him my price range. He went to his manager and with 20 minutes we had a deal. I appreciated his listening skills and his ability to expedite the process! I would totally recommend the dealership and Eniezer Rios!

Rattey4444

7 de feb. de 2016

I have leased with Elmwood for at least 10 years. Never have I experienced a greater sales team than: Richard, Ben, Noel and the owner Jay. Every time I trade my lease in, they make it work. Whatever I need, they make it work. No hassles. They find me exactly what I want and more. I have referred co workers and friends to Elmwood. They have traveled from all over the state to Elmwood based on my recommendation. Richard does not have the "car salesman" attitude like other dealers. He's always treated me like a friend. No gimmicks, no wheeling and dealing. No games. This is what I want, this is what I need my payments to be. Richard and Ben make it work. Every time! Love you guys!!

Tiffany22

6 de feb. de 2016

The customer service was great, from the minute i walked in the door I was greeted with a hello and a smile. I was then paired with a great sales man named "Nate" he was trustworthy and did everything to meet my needs. Vinny and his team were also extremely flexible and helpful! I would recommend anyone to this dealership!Thank you guys!!!!

Mellombo

3 de feb. de 2016

We meet with Marcio on a Sunday and he was very pleasant. He had all the knowledge we needed regarding the jeeps we were interested in. He wasn't over the top or in your face trying to sell the car. He was very easy to talk with and understood all our needs. Negotiations went smoothly and never did we feel uncomfortable while dealing with prices. Mark his general manager also was up front , sincere and flexible. I would highly recommend anyone looking for a Jeep, Dodge, Chrysler to go to Elmwood and ask for Marcio, you won't be disappointed!

Caren

2 de feb. de 2016

The customer service is amazing in the sales area! Trustworthy & professional! From the minute that you walk into the door to "look" to the minute you drive away, top notch. The gentlemen that we worked with were just that, gentlemen. We haven't had this type of service in a long time!

DMM1981

2 de feb. de 2016

What a wonderful car buying experince! Going to a car dealership can often be intimidating, and largely stressful. My experience with the folks at Elmwood was fantastic. They were able to successfuly execute a sale that met my difficult to reach financial requirements. They also allowed me to set the terms of the deal, which is rare. Most places float you a "great deal" and then apply the pressure of, "you have to act right this second." Instead, at Elmwood they said, "What can we do for you to make this happen." Thanks boys for a great experience.

eddie

1 de feb. de 2016

Shopping at dealerships is not that enjoyable but my son was told to go see Richard Marandait was the best thing we ever did and not only was he a pleasure to deal with so was noel TavarezYou feel like you have delt with these guys Forever

2014nissan

29 de ene. de 2016

I was a first time caller and was connected with Al Torres. I immediately felt that I was talking to someone that I could relate with. I told him that I was looking for a particular vehicle that Elmwood had on their lot. Of course the next step was to get there and see it for myself. I live a little north of Boston so I made an appointment with Al. I was introduced to the other employees at the dealership and put at ease by them with their great humor and talk of sports. Let me say that it was worth the trip!! I had a little difficulty making up my own mind whether or not I should "pull the trigger" and purchase this vehicle. Al left me alone with my own thoughts for a few days (which I needed) and I decided to purchase. Also let me mention that no one at the dealership mentioned the word "money" before I did. CLASSY!! The negotiating went VERY well and everyone involved in my purchase was stellar! Thanks in particular to Al, Ben and Noel. Again, well worth the couple of rides I took from Boston while I was making my decision. One day they even fed me pizza !! I would highly recommend this dealership and it's employees to anyone that's buying a vehicle.

Mr.00776

26 de ene. de 2016

company assisted me in obtaining my first car. the sales gentleman was very knowledgeable and attentive to what I was looking for in my price range. Overall I am a satisfied customer and will recommend my friends or relatives to this company.

Reaygo

25 de ene. de 2016

they worked out the way i was looking for, and the end i left with a Dodge Charger. i will come back for more. Thank you Elmwood!!!

gigi

25 de ene. de 2016

A friend of mine Bernie Bellefeuille has purchased or leased at least 7 different vehicles from Elmwood Dodge. Each time he dealt with Rich Miranda. He couldn't say enough good things about Rich, how he made him feel comfortable and was a true "no pressure gentleman". Recently, I decided it was time for me to purchase a vehicle since mine was now 10 yrs. old. I remembered the things Bernie had told me about Rich. One night after work, I stopped in and asked for Rich. Luckily he was working. I told him what I was looking for; a low mileage used vehicle not older than a 2010 and of course within my price range. He got me a coffee and took the time to show me some inventory on their website. I told him which vehicles I liked before we even went outside to look at them. He made me feel very relaxed. He didn't pressure me. He asked questions. We took a couple of test drives. I couldn't decide which vehicle I wanted. He reminded me of what I wanted when I first came in. He helped me make my decision. I couldn't have asked or ordered a better salesman. He introduced me to the other employees, was very kind and soft-spoken and the true gentleman that Bernie had bragged about. I have already recommended him to some of my coworkers who are very impressed with my 2014 Dodge Avenger. Thank you Rich !!I also worked with Noel for my financing. He helped me to get the monthly payment that I could afford. Even giving me the monthly payments for different cash downs. Noel was super friendly! Thanks Noel!!

Pammiepie11

23 de ene. de 2016

Marcio was great. I have already recommended him to all of my friends. He knew I was looking for safety after I had been in a car accident. He is honest and caring. Every thing I asked for he succeeded in delivering. Thank you for having a great employee that cares.

apag121

22 de ene. de 2016

I had the pleasure of doing business with Nathan, Dennis, and Noel at Elmwood. They were helpful, professional, and did not give me the run around, like other dealerships. I would recommend my friends and family to go see them!

vant71

22 de ene. de 2016

I found my dealings with Elmwood Dodge and in particular Marcio Montairo to be fair, honest and easy. The way buying a car should be.

jeffreyjyoung9

22 de ene. de 2016

Marico is a Hugh asset to your team and the team should be proud to have him on-board. All though he may be new to Elmwood, he knows his product and has superb customer satisfaction. I have been in the IT Field for 30 + years and Customer service is very important to me and he made me feel good about the car I was buying and was very helpful in getting it to a price I was able to afford plus more.I feel that Elmwood and I will find a good business relationship as the time goes on and I look forward to working with Marico and the team for future service and some new year for another car ?Thank you for your help in everything.Sincerely,Jeff Young

vramos159

19 de ene. de 2016

My parents and I recently visited Elmwood Chrysler Dodge Jeep Ram looking to buy a 2016 Jeep Cherokee Sport. When we first arrived at the dealership we were greeted by Sherman Jones. He made us feel very comfortable with our visit and helped us pick the best car for me, with my best interest in mind. Throughout the whole buying process, Sherman was very knowledgable about the vehicle and when it was time to bring home the car he made sure that I had a complete 100% understanding of my new vehicle and how to work all the controls. He made our car buying experience very pleasant and my family and I will definitely recommend this dealership and refer them to Sherman! Thank you for such a great car buying experience! My family and I are very satisfied!

cappgunn

19 de ene. de 2016

The title says it all. Very pleasant, knowledgeable staff. The sales person and F & I person that I dealt with are second to none!! I would highly recommend this dealership.

Renegade

14 de ene. de 2016

From the moment I entered Elmwood Chrysler Dodge Jeep, to the day I took delivery on my 2015 Jeep Renegade (which I absolutely love), my experience exceeded all of my expectations, at every level. There was an atmosphere of professionalism, warmth, friendliness and expertise, which immediately made me feel welcome and put me at ease. I was treated with the utmost respect and courtesy by every person I encountered, both those who were directly involved in my purchase (the sales representative and the finance manager) and others I came in contact with while at the dealership. I purchased an accessory shortly after taking possession of my jeep and found the parts department staffed with the same high caliber of courteous, helpful people. It was also my pleasure to meet the owner and I took that opportunity to express my complete satisfaction with my experience at Elmwood, a dealership which made me feel like family. I have already, and will continue to, recommend Elmwood to anyone I know who is in the market for a new or used vehicle.

jrwjr

12 de ene. de 2016

We were looking for Jeep Wranglers and stopped into dealership. Justin (Rouco) came out and answered all question we had about price and monthly payments. He then was able to recommend a few vehicles that were within our range. Justin and the other sales / finance people worked to get us the monthly payment we needed. There was no pressure or hard sell. We drove away with the vehicle we wanted at a monthly payment we could afford. We will DEFINITELY be back when we need another vehicle. VERY happy customers.

Rich

11 de ene. de 2016

good feeling from the moment I went thru the door.Met Dennis ,took great care of me!Greeted by Ryaan Wilkins ,went out of his way to find me the right deal!He made the whole process very easy right to the delivery.New the product .low pressure and gave 110% the whole time.Will be back for next vehicle for sure!

LandMTri

9 de ene. de 2016

I was not in a hurry since I a few months left on my lease but I knew I wanted a Jeep Cherokee latitude with altitude package. We had been to other Jeep Dealerships that were pushy and didn't listen to what I wanted. Nathan at Elmwood Chrysler Dodge Jeep Ram went to great lengths to be open, honest and worked hard to get the car and price I wanted. Keep in mind that it was during the holidays and this dealership was so busy and they all managed to keep everything professional and made time for us when we came in to see the car. Vincent took the time to make sure everything was in order and I was satisfied before signing. I was amazed how everyone took the time to congratulate me personally. I also had the pleasure to meet Stephanie and James, Ben, Mark and Ryan. This dealership has a team with years of experience I encourage anyone looking for a car to stop in and see for yourself. You will not be disappointed. Thanks again for all your time and effort. I love my new Jeep!Wishing everyone a successful year in 2016.

SatisfiedCustomerChuck

5 de ene. de 2016

From initial contact with Stephanie through a website inquiry, a leisurely test drive with Mike through the countryside, signing on the dotted line with Noel, to the salesman Nathan that orchestrated the whole deal, it was by far my friendliest experience buying a car in my 25 years of doing so. I came in with a tough situation in a car that I was upside down on looking to get into the car I searched high and low on the Internet for and actually came from another state to get. They didn't insult me like some other dealerships on the value of my trade and gave me a great price on the car I wanted. Two days later, I picked up my car and am ecstatic I made the decision to make the trek to Elmwood Dodge; They definitely made it worth my my effort!

MHKLB

31 de dic. de 2015

Went in and leased a Jeep Cherokee. Staff was very helpful, nice and fair. No pushy or slick salesmen. Would definitely buy another car there.

Golfgirl

30 de dic. de 2015

Ryan Wilkins provided excellent assistance during my March 2015 purchase, knowedgeably answering all my questions regarding the technology, mechanics, options and safety features in my chosen Jeep.

Rob

30 de dic. de 2015

Our experience with this dealership and working with Ryan was excellent from beginning to end. Such a good vibe throughout our whole process. We'd recommend it without any reservations.

Jbraga9

29 de dic. de 2015

Our recent purchase of a jeep has been the best car-buying experience we have ever had. With everyone we dealt with, it was clear that honesty, integrity, and customer service are top priorities at Elmwood.

James

23 de dic. de 2015

After looking around at the other dealerships in the area I came across Elmwood. I was very impressed with the experience from top to bottom. On the sales end Ryan knew everything there was to know about the Jeep we bought and was able to answer all the questions both I and my wife had. Vinny was a pleasure to work with and ketp me informed every step of the way as they got all the paperwok and my new Jeep ready for pick up.

Bob C.

22 de dic. de 2015

When I was looking for a new Wrangler and could not find what I was looking for within 200 miles , Al Torres told me he would order me what I was looking for. After talking price I found his price to be better than Other dealers. They told me it would take 6-8 weeks to come in I placed the order on 11-18-15 and picked it up on 12-21-15 with what I wanted and not extras that I did not want .Great job .

bigbignuttage

22 de dic. de 2015

Hats off to the Team at Elmwood Chrysler Dodge Jeep Ram. I finally found a home and family to assist me with my transportation needs . Honest prompt and courteous....Thanks guys and gals I finally really got the Jeep I have always wanted. Ryan Wilkins was with me every step and Vincent Asermely advised in every way possible....

jet/blackbear

19 de dic. de 2015

We visited Elmwood Chrysler Jeep for the 2nd time in 2 years for a 2nd vehicle. our salesman was Ritchie for our Jeep Liberty in 2014 and our latest vehicle, a Jeep Wrangler.The selection is always good there and the staff go the extra mile and follow thru to make sure all details were taken care of.From price to selection to the people, I would recomend you visit Elmwood Dodge Chrysler Jeep for your next purchase

Stephenp

15 de dic. de 2015

Salesman Enizer Rios was very helpful, He had all the information about the auto that we bought and answered all the questions we asked. He was very polite and courteous as were all the other associates we met at the dealership.

srmm

7 de dic. de 2015

All at Elmwood Dodge are very "customer" oriented. No matter whom I spoke with, sales, service, finance, they were all very attentive no matter what my concern was. I felt they really "listened" to what I wanted and felt they did not have their own agenda!!!

Kyle30

2 de dic. de 2015

Rich Ruggiero was a great guy who was very knowledgeable and fun to talk to about Jeeps. I was a first time car buyer age 25 and Rich made me comfortable and gave me the information I needed to buy a car. He gained my trust quickly with his great personality. I felt like I was buying a car from a family member and I still feel that way one month later as he checks in every now and then to see how my Jeep and I are doing. Thank you Rich and thank you Elmwood Chrysler Dodge Jeep Ram for a great car buying experience! -Kyle

pcheese81

2 de dic. de 2015

Couldn't have been any easier; I drive onto Elmwood's lot, Ben Albritton greets me, I select the Jeep I want to test drive, roughly 2 hour later I'm driving off the lot with my new Jeep! Ben was great to work with - super professional and easy to talk to (not pushy) and Noel is Finance was the same. Overall the best car buying experience I've ever had.

Len

1 de dic. de 2015

My wife and I really connected with our Rep - Sherman Jones. Aside from being knowledgeable about the Truck I purchased (2016 Ram 1500 Longhorn), he was also very engaging an open on a personal level. Any auto purchase takes time and most people don't like spending too much time at the dealership, but Sherman was able to make that necessary time very enjoyable. I was dealing with a few dealerships for this particular purchase and am I glad that I ended up at Elmwood!

jessicalyons23

29 de nov. de 2015

I would highly recommend this dealer. I worked with Ryan and he was wonderful and very accommodating for us since we weren't sure what we wanted. When we decided what we wanted, the other in the dealership were very accommodating and helped us get the best deal. Nobody pushed us into buying, didn't keep calling, and helped us every step of the way.

gl1205

27 de nov. de 2015

Just bought a new 2016 Ram. By far the best dealership I visited. Everyone was very friendly and they weren't trying to sell me something that I didn't want. I would definetly recommend them to family and friends.

Haley Pollock

25 de nov. de 2015

Wonderful dealership all around. NOT your typical pushy, "you have to buy a car now", call you everyday type of experience. Which was super refreshing.A very down to earth, friendly bunch, that makes you feel like you're part of the family. We dealt with Richard who has been in the business for years. He was wonderful in every way possible - professional, friendly, helpful, and willing to cater to his customers (even the more difficult ones). Mike, Ben, and Vincent were equally as wonderful at their specific roles and made the process very enjoyable. On top of all this wonderful hospitality, they gave us the best price on a brand new car- which is everyone's main concern at the end of the day. No other dealership could beat their price which is why they earned our business.Judging from my experience I would recommend this dealership to anyone and everyone. My mom will be needing a new car very soon and she's already decided to make Elmwood her first stop! Thank you Elmwood staff for being so amazingly awesome. Love my new Jeep Renegade!

JD123

24 de nov. de 2015

I leased a 2015 Jeep Grand Cherokee Limited on Friday, 11/20 and was amazed at the courtesy and professionalism of the entire staff and experience. Nathan my salesman was awesome, friendly, informed, and supportive of getting me to the deal I wanted, and he was not adverse to my questions about transparency about the process and price items. The Sales Manager and Finance Manger made the experience complete. This was the 5th and last effort I was making to get another Jeep, since I liked the one I was driving. If I had not pulled in to this dealership, I would have gone to another vehicle. And I am a tough negotiator who does his homework, and the staff a this dealership had no trouble with that in me as a buyer.

john g

22 de nov. de 2015

I purchased a 2015 Jeep Grand Cherokee. After visiting several dealerships, I selected Elmwood because of the outstanding attention I was given during my visit. Having gone through the entire process, I would select them again.

Sparrowsna

21 de nov. de 2015

Bought the perfect truck and already recommended this dealership to friends! Worked with Mike Cronin, Mark Watters, Vinny Asermely and Justin Rouco: Extremely helpful & professional!

CDOC

21 de nov. de 2015

I worked with Al Torres, Dennis Freeman and Noel Tavarez. All of them were true professionals.Buying a car does not have to be the horrible experience that you have come to expect. This is the fifth car that I have bought in the last 10 years. This overall experience was by far the best. I simply liked the way they dealt with me. Clear & concise communication, no obvious up-selling, they educated me on my options and let me decide what was best for me.They were also very competitive on the price of the Jeep. They are a good group of people and I would recommend anyone to Elmwood.

Nanners vt

20 de nov. de 2015

My experience with this dealership was great. They were responsive, professional and courteous. Made the whole experience very easy. My sales associate was Eniezer Rios. Very knowledgable .

SMALZ

15 de nov. de 2015

Recently my daughter and I visited The Elmwood Dealership in East Providence RI in the hopes of securing the 2015 Jeep Renegade that she had her heart set on. As a father, I naturally wanted to make sure that she was treated fairly. Salesman, Al Torres was wonderful, as was the rest of the staff. It was refreshing to see that this staff was well trained in the art of service, education and salesmanship, and more importantly, in that order. After doing some homework prior to our visit, I knew what was to be a fair purchase price for the vehicle we desired as well as the amount we hoped to secure for our " trade-in. I am proud to report that the numbers were in fact, "spot on" and I couldn't help but think to myself, WOW ! This is the way it should be. Thank you Elmwood Family and special thanks to Mr. Torres.

Love m Jeep Cherokee

13 de nov. de 2015

I had been looking for a Jeep Cherokee and visited the website a number of times. I decided to call and spoke to a Mike Cronin; he was friendly, personable and I told him what I was looking for and we made the appointment for the following day. When I arrived he introduced me to Nathan Amaral. It was one of the best decisions I ever made by going to Elmwood Dodge. Nathan was friendly, outgoing, very professional and made me feel as if we had known each other a long time. Nathan helped me choose the Jeep I wanted, a 2016 Cherokee Latitude; he was very knowledgeable and understanding of what I wanted. I had previously owned 2 Grand Cherokees and wanted to get back into one. Right decision, I love it.. Everyone at this dealership is friendly, everyone said "hello and congratulations" when I decided on my choice. I would definitely go back and have told my friends and family what a truly enjoyable experience it was by going to this dealership. They are all terrific and if you're looking to purchase or lease a Chrysler, Dodge, Jeep or Ram this is the place to go. Make sure you ask for Nathan, you won't regret it!

Phtkat

11 de nov. de 2015

I gave a 5 star rating because I walked out of there with what I wanted. No hassle and very understanding they were. Nathan amaral was exceptional to deal deal with. He worked with me and did everything he could for me and made it a fun and enjoyable experience.

David Coelho

6 de nov. de 2015

I recently purchased a 2015 Jeep Wrangler Unlimited Sahara from Nathan Amaral. Previous to my visit to Elmwood Jeep, I went to a few other local Jeep dealers who were not even close to being reasonable with their offer on my trade in vehicle. Nathan was able to give me the amount that I was looking for on my trade and also moved a fair amount on the purchase price of the new vehicle. I also had the pleasure of meeting with Vinny who able to get me a great interest rate on my loan. These gentlemen worked with a no pressure approach and were very understanding with all of my needs. I wish that I came here first before trying the other dealers. I highly recommend working with Nathan Amaral when shopping at Elmwood!

Ann Andreozzi

5 de nov. de 2015

!!!I have to say that everyone we met at this dealership was not only warm and welcoming, but they where knowledgeable and truthful!!!! We where in and out of there with a new car within 1.0 hour and for less than our targeted price!!!!! My extended family has had a wonderful experience at this dealership

Amy44

4 de nov. de 2015

We recently purchased a Jeep Overland from Al Torres. I'm so thankful we had him as our salesperson. He was incredibly knowledgeable and not pushy. We had visited a bunch of jeep dealerships but felt right at home at Elmwood. We wouldn't hesitate to purchase another car there in the future. Vin was also great to work with. Thank you. Amy and Ray

phil

3 de nov. de 2015

I had a very positive, no pressure experience with Eniezer Rios. His personable and honest demeanor, was refreshing. I would recommend him to any of my friends.

Elmwould2424

2 de nov. de 2015

This is my 2nd and certainly last purchase through Elmwood. Drove my vehicle off the lot with 5 miles on the OD and noticed a stability issue at highway speeds. Brought the vehicle in for service the next week and 4 times following that, before they told me they "Cannot diagnose the problem" and that my issue is a "characteristic of the vehicle". On top of this, the women working in the service dept. were incredibly rude and clearly hated their jobs. They finally agreed to have a Chrystler Rep drive the truck to consider a "Buy Back". The service department gave no documentation for the visit and told me my truck is "fine" saying that "overriding the trucks MDS system will make my problem go away". Well it didn't do a thing and I was completely blown off from that point on.After all, the sales manager himself told me my only option is to trade out of the vehicle and add an extra $150/month to my lease. This is client service? This is a great buying experience? I would not recommend Elmwood's service dept. to my worst enemy.

bcosta123

31 de oct. de 2015

My experience with Elmwood Dodge's service center is one I would rather forget. Today they finally were able to complete a repair on an amplifier that was deemed broken back in June of 2015. After waiting several months for a new amp to come in I was told the amp was no longer being manufactured. This was only after I was told it would be in ten days after my initial visit. After the ten day window had past I was told it would be 14 more days, then again after the 14 days I was told it would be about a month, then after the month I was told it would be another month. This brought me into late September when finally I was told it was not ever coming in and that the only solution was to have the amp repaired (something I asked about after the first ten day wait period). After months of waiting for the new amp to come the service center was diligent about removing the amp and sending it out to be repaired. I was promised the entire process of removing, repairing and reinstalling would be no longer than ten days. After approximately 20 days and some angry phone calls the amp was finally installed. The reason the reinstall was such a long process was because service center employee Scott wanted to handle the entire situation himself so he convinced me into making an appointment on a day he was working. Initially an appointment was made for Wednesday October 21st but was cancelled the day of due to the technician going home early that day. I wanted my next appointment to be the following Saturday (10/24) but Scott wasn't working so he asked if I could wait until October 31st (a day he said he was working) which was the following Saturday. On Wednesday October 28th Scott called me minutes before the service center closed and left me a voicemail stating that he was confused as to why I had made an appointment on a day he wasn't working (I made the appointment with him over the phone). I went into Elmwood Dodge on Thursday October 29th to speak with Scott to clear up any confusion about the Saturday appointment and was promised by him personally that he would come in on Saturday the 31st just to handle my appointment. On October 31st Scott did not follow through with his promise and he passed me off to another employee who was able to charge me full price for the repair even after having to wait several months. The only thing Scott and Dede could say to me was "It's not my fault" to which I ask who's fault is it because it's certainly not mine. I will never go back or recommend anyone to Elmwood Dodge for any work ever again!

Julie6

28 de oct. de 2015

Yet again, another great car buying experience. This is the 3rd vehicle that we have purchased from Elmwood Dodge and it won't be the last! Sherman and Victor were a pleasure to work with and made the whole experience fun!

mcherry67

22 de oct. de 2015

After 2 1/2 months of searching for my dream vehicle i found the vehicle of my dreams at Elmwood Chrysler Jeep. Thanks to my salesperson Eniezer Rios and the Finance Manager Victor Amaral i was able to bring my dream car home within 24 hours. If ever in the future i was in the market for another jeep, Chrysler Jeep will be my first and more or less my only stop. Everyone i have met has been very helpful and very friendly including Management James Bray. They have answered all my questions with no hesitation and they have all made me feel very comfortable and because of them i enjoyed the process of buying my new 2014 Grand Jeep Cherokee..My new baby!! thank you guys...

Zinngy

19 de oct. de 2015

I had never leased before but our salesman Al was extremely helpful and patient with my wife and I as we mulled over our different options. He gave us all the information we needed and between him and the sales manager who was also very nice we were able hash out the exact deal I was looking for. I left there very pleased with the deal we made and further more I've never been more happy with my choice in vehicle. My wife and I are happy to have a brand new Ram 1500 Big Horn in the exact color with all of the options we wanted. I big thanks to Al Torres for his patience.... And for making all those trips back up to the counter lol. I'm not an easy person to make a deal with but I feel like these guys went the extra mile to earn my business. I will definitly be going back to Elmwoods for my next truck!

ri2007

18 de oct. de 2015

The dealer put a competitive offer on the table and did not put pressure to buy the car. He was certainly knowledgeable about the car and the main priority was that I was informed and comfortable every step of the process, once I decided I was moving forward with the purchase, even if it meant taking a step backwards.

Terreault19

18 de oct. de 2015

Helped me get a great deal very friendly. Very informative in showing the features of the car. Would recommend to friends and family. Thank you

maggie563

15 de oct. de 2015

When I first walked through the doors I was greeted with a smile and a handshake. Mr. Jones was my salesperson. He was extremely patient with me as I could not decide on a color. He showed me where I would be going for service on my vehicle and introduced me to the staff.

Mother & Son

15 de oct. de 2015

This is our SECOND car purchase from Elmwood! We did our homework online. We went to many, many dealerships. We did many test drives. Nothing Felt RightWe took a test drive with Jayson at Elmwood and he listened to our wants/needs.Jayson suggested we test drive the Jeep Cherokee TrailHawk.We bought the TrailHawk - love the way it looks, drives, feels, and handles the road. We will be back! karen & dave

Golfcoursemech

14 de oct. de 2015

By far best dealer I have ever worked with , Richard Miranda great salesman been there for 40 plus years!the after sale was great took care of a few small problems without hesitation !talked with jimmy the serv manager he was fantastic will always shop here no where else! All this comming from s professional mech with 25 year experience !

surfnturf

14 de oct. de 2015

I recently purchased a 2015 Jeep Grand Cherokee at Elmwood and want to say that it was a very positive experience. The sales rep, Ryan Wilkins, was terrific- very knowledgeable about the products and a pleasure to deal with. No games. The rest of the staff- sales manager, GM, service manager, and finance manager, were all professional and a fun bunch of people. Pricing was competitive with all the other dealers I shopped. Being a long-time family owned, smaller dealership seems to enable Elmwood to go beyond the usual and offer a more personalized buying experience.I would not hesitate to recommend them to my friends and family, I am confident they would receive the same quality service that I did.

SteveBro

13 de oct. de 2015

Just bought a Durango last weekend and Elmwood was my first stop, going forward it will be my only stop. Great employees made this purchase smooth and easy.

BigKO

11 de oct. de 2015

I have just purchased my second Jeep from this dealership because I am always greeted as a valued customer and the warm and friendly staff that serviced my first Jeep! I HIGHLY recommend this dealership to others.

Town and Country 2016

9 de oct. de 2015

Richard Miranda has been selling me Dodge and Chrysler vans since the 70`s. He is a friend and salesman I trusted when buying a car. Elmwood has been the only place I would go for a car. The staff is always ready to help with the deal. I have always been satisfied.

Fuko79

5 de oct. de 2015

I had searched at least six dealer ships in Mass and RI. I was about to give up until I gave it one more shot. I met a wonderful salesmen name Eniezer Rios. He was courteous and kind and very attentive and extremely honest which is rare in this industry. He helped and answered all of my questions thought the whole process. He even followed up with me to make sure things were going well. the only issue or concern I had was the amount offered for my trade which is not his area. I would certainly recommend and deal with Eniezer again. I have an will recommend the dealership as a first choice to anyone looking. the only thing is they need to get more competitive on the trade values.

cat520

2 de oct. de 2015

I told the salesman exactly what I needed to make a deal that night and he came through for me within 2 hours. Best car buying experience I've had in long time thanks to Mr. Sherman Jones.

estubbs

29 de sep. de 2015

so I went To Elmwood to look at some dodges but they didn't have any manuals that and then I told him that I was also looking for camaro's and mustang's and they had a mustang there and I just fell in love with it at first sight so I asked jayson to test drive it and he said ok and he went to go look for a plate. After like 15 minutes he came back and brought me to the sales manager and the sales manager told me I couldn't test drive it because it's a fast car and I'm only 21 and I had to come back with my parents to make sure I was really interested in the car. Now let's fast forward to I bought the car now. On the day I picked the car I drove it back and when I got to work I realized I didn't have floor mats and I asked for them and now it's 30+ days and I still haven't gotten my floor mats jayson said he would get me so right now I'm pissed off

Jeep, tony120

24 de sep. de 2015

Richie Ruggiero was extremely helpful and very personable. He listened to what we were looking for and matched us to a vehicle perfectly. Staff was great. I love my jeep.......Thanks Richard :)

Clyde0025

20 de sep. de 2015

Excellent, friendly and helpful folks (see below) who made this purchase a no stress experience.They worked very deligently and were truly invented in making this work. A special thank you to Richard Miranda, James Bray and Vincent Asermely.

Audi3

17 de sep. de 2015

Great customer service. Second time we purchase here and soon to b a third. Noel Tavarez great and helpful salesman... Great selection to look at

123456

15 de sep. de 2015

Had a great experience purchasing my first ever vehicle. Nathan was great to work with through the entire process. Highly recommend him to anyone. Great knowledge of the intricacies of various jeep models.

Tracy Whitten

15 de sep. de 2015

We have had multiple wonderful experiences with this dealership. Eniezer was great. Very personable, didn't try to push anything on us. He wanted to make sure that we got the car that we wanted. We went to 2 other Dodge dealerships and this dealership gave us the best price by far. They were very willing to work with us and make sure we got exactly what we wanted. I would highly recommend this dealership! You will not regret it! Ask for Eniezer. He is awesome!

bgoodhart083

14 de sep. de 2015

Excellent customer service. They didn't try to push things on us or force us into buying. The trade in value was better than expected.

Dave J

12 de sep. de 2015

I have purchased multiple vehicles from this dealership and I've never had a bad experience. They always do everything they can to put me in a truck that I love that is within my budget. I will not hesitate to go back for my next vehicle.

Joan Alger

10 de sep. de 2015

We found both Victor Amaral and Nathan Amaral to be friendly and professional......a pleasure to do business with. From the first phone call, through the test-drives, decision making and final paperwork these folks treated us with the utmost respect and honesty. If you're like us and dread the car buying process please call Victor and Nathan at Elmwood.

Kate Stanley

9 de sep. de 2015

I had a great experience at Elmwood over Labor Day Weekend. I was treated very fairly and all the staff was kind and willing to make a deal that worked for the both of us. Nathan Amaral was my sales rep and he was very patient and accommodating to what I was looking for. Everyone was very professional and welcoming and had us in and out of there in less than 2 hours! I highly recommend using this dealer for cars your interested in.

cozyd74

7 de sep. de 2015

Ryan was my sales colleague and he was honest and fair. He knew his vehicles very well and could answer every question I had. He did not pressure me like you imagine sales guys to do but instead was down to earth and had great customer service qualities.Victor was who I worked with on my financing and he was another great example of customer service. he went above and beyond to get me in the vehicle with the best offer available. He was courteous and made me feel as if he was there just to help me. Overall my Elmwood experience was exceptional.

Kristin Jenkins

5 de sep. de 2015

I had a great experience at Elmwood leasing my 2015 Jeep Wrangler. Nathan, my sales person was professional and wonderful to work with from start to finish. Vinny, my finance person was kind, knowledgeable, professional and an overall pleasure to work with. I would highly recommend Elmwood in East Providence RIKristin J

Dawn V

5 de sep. de 2015

Ryan was my sales colleague and he was honest and fair. He knew his vehicles very well and could answer every question I had. He did not pressure me like you imagine sales guys to do but instead was down to earth and had great customer service qualities.Victor was who I worked with on my financing and he was another great example of customer service. he went above and beyond to get me in the vehicle with the best offer available. He was courteous and made me feel as if he was there just to help me. Overall my Elmwood experience was exceptional.

jmuccino227

2 de sep. de 2015

The employee in sales and finance that I worked with to purchase my car were upfront, straightforward, and did not beat around the bush. He was more than willing to hear what I had to say and listen to what I wanted.

Justin

2 de sep. de 2015

I would like to thank Elmwood's service department for a great job on my transmission flush! Your service writer, Telma was very patient with me as I am hard to deal with do to my "condition". The service was done in a timely fashion and at a fair cost, I thought. While waiting I ventured into the showroom and was greeted by the sales and internet staff as we'd been friends for years! They seemed very busy and hard at work! They weren't sitting around. The only problem I had was getting back into my seat after. Who ever worked on my baby must have been VERY SHORT as the seat was all the way forward and they left a phone book on it.....E.B. All and all I'm very happy. My car feels better and I got a phone book. I'll see you all next time... and you better be there. :)Justin

ce221

31 de ago. de 2015

I've deal with Elmwood Dodge and Richard Miranda before. I have all my truck maintenance done here always good service at a good price. Richard has incredible experience he was able to locate the truck I was looking for and brought it to Elmwood Dodge for me. Victor Amaral business manager took the time to explain the entire process, everyone went the extra mile to complete this deal I would recommend this team to any looking for a good buying car or truck experience.

KrissyM1010

31 de ago. de 2015

Thank you Nathan! Working with you was a pleasure. You helped me through every step of the process and now I'm driving my new Jeep Wrangler Unlimited and loving every minute! Also, Thanks to Vinny for helping me though the Finance aspect. You both truly made my car buying experience at Elmwood a pleasant one. Thanks Guys!

Donna281

29 de ago. de 2015

I have serviced my car here for at least a dozen years now and wanted to buy a new car here. Noel Tavarez listened to what I was really needing and helped me pick out my new Journey. I went in wanting a car so out of reach and Noel worked with me , showing me options I could have and I ended up with a car I wasn't expecting . It was a great choice for the price and I feel like I'm driving a Luxury car! I love it. I was in a 96' Voyager an had a great ride and now I'm in for a wonderful Journey!

Fordfusion107

27 de ago. de 2015

I'm 17 years old and just bought my first car today, jayson helped me out and taught me everything I had to know about this car , introduced me into the car world. Great experience love the car

Frank G3

27 de ago. de 2015

Thanks to Ryan Wilkins. With his knowledge and understanding of what I wanted I was comfortable with him thru every turn. What an amazing young man Ryan is. Elmwood Dodge should be proud to have him on staff. Also Victor , and Vinny helped me along with the financial/ registering aspect of the deal. Now I have the awsome 2015 Challenger that I once dreamed about in my younger days. Thank you once again Ryan Wilkins and Elmwood Dodge for making this possible. YOU GUY'S ROCK!!!!

Victormolina

27 de ago. de 2015

I came in to the dealership just to look at cars and price but Jayson Mirabal talked me into getting a ram 1500 black truck he was so knowledgeable about the truck that I thought he built it himself 1st expirence in buying a new car and it was the best I highly recommend elmwood and make sure to see JAYSON he's calm and makes process easy.

KPRZYSTARZ

27 de ago. de 2015

Great place to buy a car. I am a woman and it was my first time buying a car. I had a horrible experience with other slimy dealers and Elmwood was the exact opposite. No pressure Al Torres was super nice and great to work with and so was Victor in the finance department. They didn't try to sell me any extra nonsense and they made me a great deal and stood behind the used car they sold. There was slight damage to one tire and when it was noted, they replaced the tire without a second thought after the deal was already closed. Service department was awesome too! Great place! Check here for your next used or new car purchase!

Michael T

25 de ago. de 2015

My 3rd purchase with this dealership, that speaks for itself. Jayson Mirabal was the salesperson I worked with. He was friendly, knowledgeable, and accommodating. We had a unrushed test drive, discussed what was desired to make the sale happen, we closed the deal and I drove the Jeep home that day. Jayson was also prompt about follow-up issues.

glocester1

20 de ago. de 2015

I leased my new 2015 Dodge Longhorn pickup and I love it. It full loaded with the hemi of course, this truck rides better than my 2014 BMW 528, my sale person was Eniezer Rios who turned out be a very nice knowledgeable you man, he made the transaction as smooth as possible. I would recommend him to anyone buying a new car or truck. I do want to mention Victor Amaral the finance manager,who was super with his paper work and my final pricing. Both Of you deserve a big Thanks>I will see you when I come in for my first oil change.Gerry Catalano

val68

14 de ago. de 2015

I visited Elmwood Chrysler Dodge and was greeted by Eniezer Rios who is one of the newer salesmen at this Dealership. He listened to what I was looking for and showed me different options. We test drove a few vehicles and I had to get going. I told Eniezer the price I wanted to pay and the vehicle I liked the best and said you know what I am looking for, call me when you have something that fits my needs. There was no pushy sales pitch and I appreciated that. Eniezer checked in to see how my search was going and to let me know he would continue to keep and eye out for what I wanted. Eniezer called one day and told me he had found the van I was looking for. I went down to the dealership to see it and Bingo! just what I was looking for. He saw me and my husband through the entire transaction and painlessly we picked up our van a couple days later. I highly recommend Eniezer and Elmwood Chrysler Dodge in East Providence.

Nplausse1003

13 de ago. de 2015

A BIG thank you to Nathan and Dennis. They were extremely helpful and made this car buying experience painless! They were super knowledgeable about all the cars and helped me make a decision on what car would fit my needs best. Thanks Elmwood!

franco403

12 de ago. de 2015

This was my first time at a dealership to purchase my first car. The first person my mother and I saw on the lot was Eniezer Rios and he was very friendly and helpful when it came to helping me find the car I wanted. The environment all around was friendly and opening, everyone was welcoming and helpful. I definitely can say that it was a great experience and I would recommend it to all.

Happy Buyer

12 de ago. de 2015

This was my first time to a dealership to purchase a brand new car, Eniezer Rios was my salesperson, he was very helpful and knowledgeable, I would recommend anyone looking to purchase a new or used vehicle to go and see him

pauly3408

10 de ago. de 2015

Sherman Jones was the best car dealer I've ever done business with!! The Elmwood team should be your premier dealer for all your auto needs. They are respectable and honest which means a lot.

Karen

8 de ago. de 2015

We returned to Elmwood to purchase a new Jeep to replace the Liberty we bought 4 years ago. Noel Tavarez was our sales person both visits. He is very knowledgeable, helpful and personable. We would definitely recommend him! If you are financing your purchase, enjoy your visit with Vinnie!

mitchjjr

3 de ago. de 2015

Richard Miranda found us the car we wanted for the price we wanted. Vinnie did a great job managing all the details. Customer service above and beyond from all departments. God willing we'll see you again in a couple of years.

eja20

1 de ago. de 2015

What an easy and comfortable buying experience. You can tell the culture is very different than most dealerships. You will find the owner(s) are focused on the customer service not just the sale. I went to quite a few in the area but felt I was in a shark tank. Once I chose a car I think the process to get it leased and out the door was 20 minutes max. My sales person was Al Torres. My salesman and the dealership is worth going to!

Dave wrangler 2014

1 de ago. de 2015

I lucked out, I landed Jason Mirabal for my salesman. Good dude, same age as me not pushy, knew what I wanted and liked. It's been a few days and Jason and I still text about parts I want to order and services Elmwood provides. He gained a customer for life, I won't be shopping around when it's time for a new vehicle.

22engine

30 de jul. de 2015

Purchased a new Cherokee and after having it for the night I just wasn't happy with it. Was up all night with buyers remorse thinking I was stuck with the vehicle. Went back in the morning to the dealer and explained my feelings and they went above and beyond to fix everything. They worked for over two hours getting into a Wrangle and getting it for the same PRICE. They went above and beyond to make me happy and work out a deal when they could have told me sorry you already agreed on the other but they didn't. I know for a fact there isn't many dealers out there that would do this. The people working there actually cared about everything and wanted to make sure the customer was happy 100%. They have even been in contact multiple times since to make sure I was still happy and the car was everything I wanted. Jayson my sales man was great. Just go and see for yourself.

Kmoney

28 de jul. de 2015

I received the most buyer-friendly, professional car buying experience at Elmwood Auto Group. The salesman, Eniezer Rios, was helpful, knowledgeable and friendly. He treated me exactly the way you want to be treated when you're shopping for a new car.

Fj

28 de jul. de 2015

I would highly recommend Elmwood Chrysler for your car buying needs. This was my first time setting out to buy a car on my own and working with Eniezer was a pleasure. He was very patient, I know I asked the same questions over and over again! He took his time explaining different models and insisted on giving me the keys to 3 cars and spend as much time as I needed "exploring" to make my decision. Never did I feel rushed, and after several hours, I felt confident with the car I chose to purchase. I am looking forward to having a long term relationship with this dealership!

cid

26 de jul. de 2015

I would definitely recommend people to buy cars there it was a excellent experience with Noel tavarez he explained everything to me.I recommend that costumes go to him he's the best dealer!I bought my car from him

ED

25 de jul. de 2015

I worked with Ryan Wilkins in purchasing my Jeep Grand. Cherokee. I cannot say enough good things about him. From the moment he greeted us at the door of the dealership, he was friendly, professional, kind, courteous and also extremely knowledgeable. He was easy to work with and put us at ease immediately in a potentially stressful time. Most importantly, when my Cherokee arrived, he was very thorough and took time to review the details of my vehicle which was important to me as this was all new to me. For this reason alone, I would recommend him .Victor was also very easy to work with. He was very friendly and professional.I would highly recommend Ryan and Victor without reservations and this dealership.

2015 Jeep Wrangler Altitude

24 de jul. de 2015

Thank You to Eniezer Rios, Ben Sciarcon, and Mark Watters for the excellent customer service we received in purchasing our new Wrangler. Eniezer made my wife feel at home and like family as he included her in all aspects of our Jeep Purchase. I really appreciate the time they all took with us making the purchase the easiest we have ever made. Never have i run into such great customer service. We Highly recommend to anyone the Team at Elmwood Jeep, they are light years ahead of others in the customer service area. We love our Jeep and hope to do business again. Please do yourself a favor and stop in at Elmwood for a truly great buying experience.

dodge ram

24 de jul. de 2015

My boyfriend and I just purchased "the beast", a 2013 Dodge Ram 1500 pickup truck this past Thursday at your dealership. We test drove it last Sunday and were so happy with it and our service, that we came back on Thursday and purchased said vehicle. Sherman Jones was our salesman and his knowledge and personality made our experience at Elmwood Chrysler Dodge Jeep Ram a memorable, good and very fun one. Sherman is funny, charismatic and real. He made us laugh a lot but made sure we were educated about the process of purchasing a vehicle there as well as with the vehicle itself. Sherman made sure we knew any person or department at the dealership that we might need to visit in the future.Victor Amaral worked hard at getting us the best deal we could get through financing and even texted us while we were away from the dealership with new information about our financing. He made sure we knew our options and what to expect as well as was able to add in an extended warranty to our package. Victor was very professional, efficient and a pleasure to deal with.We will definitely be referring anyone in the market for a new or used vehicle to Elmwood Chrysler Dodge Jeep Ram and make sure they know our great experience and the people we worked with!Thanks again and Best Regards,Heather and Billy (ecstatic Ram 1500 new owners:)

jessesant

21 de jul. de 2015

I've been driving jeeps now for years. This makes my 7th one, I never went for the limited until now, only because I thought the price would be way out of my range. Nathan Amaral worked with me until I got to a payment I felt comfortable with. He was excellent, so happy and excited for me. It made this stressful experience a lot easier, and because of Nathan Elmwood is now my only jeep dealer and I'll be back for sure at the end of this lease to sign on a new one!

yulissa008

21 de jul. de 2015

Everyone is so friendly, they help me until I got the rate I wanted. they are a great group of sales man, and everyone is so nice and understanding. a special thanks to Noel Tavarez and Vincent Asermely for working with me and making my day with my Dodge Durango, and for the second time they sold me a great vehicle for my family of 7 seven. thanks again guys xoxo

kmarcoux1976

21 de jul. de 2015

My husband and I bought a new Durango from Ryan last year, and were happy with the service and attention we got. So when we started shopping for a new Jeep for me, we started at Elmwood. They didn't have the exact model on the lot that I wanted, but had it on the lot a few days later. I'm very happy with the price they were able to get me. The finance department is also very pleasant to deal with. Vinnie gave us a few options for financing, which was very helpful. When it comes time to shop for a new car, we'll be starting at Elmwood first again.

LisaL

21 de jul. de 2015

I had absolutely no issues while purchasing my car. I knew which one I wanted to purchase and Noel, Dennis and Vinny answered all my questions and made it happen. I would highly recommend Elmwood to anyone who is looking to buy!

miacometlady

16 de jul. de 2015

Mr. Jones went out of his way to smooth out a few wrinkles that cropped up while purchasing our 3 month/ 5 thousand miles 'used' Jeep. He was both accommodating and generous with his time. Sherman took the time to get us missing Velcro straps and a tool kit, which we need to take off doors. Deeply grateful to Eddie who took time out of the service department to show my son how to operate the Jeep's hard / soft top. It was Eddie who recognized that we were missing unopened boxes of soft top windows that the previous owner had inadvertently left in his garage. The dealership contacted the previous owner who assured he would get his unopened boxed windows to them and pulled new boxed windows off another jeep for us.

Jeepgirl14

15 de jul. de 2015

I can only speak as a customer who went into Elmwood knowing exactly what i wanted and at what price i would pay for it. I had done my homework, checked comparables and searched high and low for a very specific,Jeep Cherokee Trailhawk. When i saw one come into their inventory i jumped on it and scheduled a test drive. Setting up the appointment was easy. Stephanie even called the morning of to confirm my appointment. When we got there, the staff was very timely and courteous. Nathan (our sales rep) was very personable and easy-going. There was no heckling back and fourth regarding price and Nathan's team most-certainly delivered when it came to giving us a great deal on what i already thought was a very reasonably priced car for the features it had. (This dealership seemed to have the most competitive pricing out-of-the-gate compared to others i saw.) Vinny was also awesome to work with when it came to financing. He was clearly there to help us understand the numbers and not to take more money out of our pockets. He made the process super easy and even called our insurance company to add the car to our policy. Nathan was there when we picked up the car last night and offered up his assistance post sale if we had any questions or concerns. Its only day one but so far so good! The car is beautiful.

Brocko777

13 de jul. de 2015

After doing months of research, checking online dealer websites, reading reviews for the dealerships and the vehicle (Jeep) I wanted it came time to physically get dirty. The first round at another dealership became nothing but close to a nightmare. Games, lying about prices and even tried selling me a Jeep that was already 'sold'!?! (Let me point out at this point how much I hate buying vehicles for this reason) Fast forward to Elmwood CDJR. I took my Saturday late morning start and got to their lot. Took a quick look at the Jeep (Wrangler Unlimited) I was interested in via their website; All the vehicles on the lot looked great, and easy to view. As I entered the dealership I was greeted quickly and non-confrontationally. I was then introduced to Noel Tavarez who took his time asking thoughtful questions and set me up for a test drive. As we were about to head out he received a phone call and told me to just take the Jeep out myself. This definitely impressed made me feel comfortable. After I returned we sat and talked numbers. I gave a very comfortable number for myself which I was expecting a counter-offer. Noel came back with a very fair price along with taking my 2001 minivan in trade as well (phew!) also taking my personal check for the purchase on a late Saturday. I drove off the lot, smiling ear to ear now knowing that I will be safe with any incident in my Z.A.V. (Zombie Apocalypse Vehicle)I urge anyone to check out Elmwood, definitely a happy customer.

Ljbil18

12 de jul. de 2015

Eniezer Rios was by far the best car sales man I have ever dealt with. He told me about military discount and recent college grad. He went above and beyond for me and his customer service was OUTSTANDING. He was very laid back and easy to talk to you. You didn't feel like he looked at you like money signs, but as a customer. He was awesome and I recommend anyone going to Elmood should definitely see him!! I have walked away from many dealerships because of how annoying car salesman can be, but he was awesome!

Millers

10 de jul. de 2015

The sales people were very friendly and helpful - also people we could relate to. Our salesman, Sherman Jones, went above and beyond to get us our car in time for our vacation and we felt like they worked to get us a deal we could afford that was better than the other dealers.

Ed1774

8 de jul. de 2015

I've purchased many vehicles over the years from Elmwood and and I've always been satisfied with the Experience. My salesman Richard Miranda has always been top notch along with the Ben the sales manager. Vinnie in finance is very easy to work with. Obviously, any vehicle will require service and once again the service department has always been top notch. I consider myself a particular individual and the vehicle always returned to me in perfect condition after a repair. One thing I find comforting is all the people I've dealt with over the years are still working at Elmwood. From Richard and Ben in sales, Vinnie in finance, Dede in service, Ernie the shop foreman, they've all been there for decades.I recently met Chris in parts while I was ordering something form my new truck and he was very knowledgeable and went out of his way to help me make sure what I ordered was correct.I recommend Elmwood to anyone considering a vehicle purchase or service.

Krause

5 de jul. de 2015

I came to Elwood Dodge in hopes of buying a new vehicle to fit the payment I was looking for and to be back user a warranty in a reliable vehicle. Richard and Vinny were great helping me to get into a Chrystler 200 and getting the monthly payment to work for me.

ken berryman

4 de jul. de 2015

Noel Tavarez did an excellent job making my car shopping experience very simple without the haggling and hours long negotiation process. Noel gave me what I had expected for my trade in and hit the mark on my offer price. In addition, Noel agreed to install a sun roof and the Finance department gave me many options on warranty packages of which I accepted. Great overall experience with friendly staff and car shopping made easy. I'd definitely recommend heading over to Elmwood for a pain free car shopping experience.

Lee

29 de jun. de 2015

Great experience with Nathan Amaral. Quality customer service and great team effort. Worked with me on price and understood what I wanted for options.Thank you

Rup2020

26 de jun. de 2015

Noel was the best salesmen that I've ever had. Was great working with him to obtain the vehicle that I wanted. Vincent made the financial part fun and smooth. I'd recommend Elmwood dodge to anyone. Looking forward to next time!!!!!

PEEPOP

24 de jun. de 2015

have purchased 4 new cars from Elmwood Chrysler Dodge Jeep Ram in the past, 2 Dodges and 2 Chryslers the last one being a Chrysler200C for 2015. My sales rep Mr. Richard Miranda has sold me all 4 of them all great cars that gave me great rides, and on the other side of the isle Mr. Vincent Asermely has worked the numbers to give me the most BANG for my BUCK. I would like to thank all the wonderful people who have worked with me through the past years, from parts to labor. Thank you again . Mr. Carl F. Chace

G

22 de jun. de 2015

A great experience from the beginning not hassling and friendly service and will definitely send people there to see Nathan and Victor they were a great help !

Liberty

20 de jun. de 2015

Brought 2008 Jeep in for 5th time to check engine light. I was told the 5th time that it was fixed but I did not even make it out of the driveway before the engine light came on. ($ 1,400 just spent - total spent approx. $3,000) I went back in the service department obviously very upset. I was told to leave it and they would check it again. You just had it for 1 week (originally in to fix back window that came off hinge). ..I had an important meeting to go to and could not deal with this . Dee Dee called the following day to say Jim wanted to speak to me. They wanted to make it right I did not want to buy a new car at this time. I just wanted my car fixed.After having the car for a few more days, I received a call to say they could not figure out what was causing the engine light to keep going on. I told them to put it back together and I would drive it until it died. They said they would not give it back to me. It was time for a new car.Richard Miranda called me the following day. The only reason I gave Elmwood another chance was because of Richard. Richard is a gentleman. I had purchased my 2008 Jeep from him a few years earlier. Nothing really to my liking and in the payment range I wanted.I went to see Richard again and saw Vinny Asermely in the show room. I had not seen him in 3 years but he came right up to me and called me buy name. He had worked some numbers for a vehicle I really did not like. We spoke for a while and because Richard was busy Vinny took us outside to look around. I liked the Cherokee Limited and knew it was out of my payment rangeWe worked with Vinny and he got us the best possible payment. It was still over my budget by $ 70.00 and over my current payment by $ 153.00I did not have a choice I had to buy a new car because service would not fix or return my car.It is because of Richard Miranda and Vinny Asermely that I purchased another car from Elmwood.They made us feel comfortable (especially my wife who was nervous about buying another car)

mair18

16 de jun. de 2015

My name is Mary Del Signore and I recently purchased a 2012 preowned Jeep Wrangler, Sahara Unlimited with 52000 miles on it. Multiple repairs over the last 4 months, most of them covered under my Powertrain Warranty. Fortunately, I had a recent experience with an O2 sensor not covered under warranty but due to the excellent communiciation with Mike Cronin in Internet Sales, Mark Watters used car manager and Scott in the service department going above and beyond their job description to understand my point of views, concerns they were able to get all repairs covered at no cost to me! Now that is GREAT CUSTOMER SATISFACTION! A SPECIAL THANK YOU TO ALL OF THEM, ESPECIALLY MY BUDDY MIKE CRONIN, YOU ARE THE BACKBONE AND TREMENDOUS ASSET TO THAT COMPANY! HUGS TO YOU ALL AND I RECOMMEND THIS DEALER!!!

mda

15 de jun. de 2015

my purchase experience was fantastic. I worked with Noel and he was informative, timely in his follow up calls to me, made sure all my vehicle needs were met and ensured that all the details involving the purchase were taken care of. I would definitely purchase another car from Noel at Elmwood Dodge.I actually requested some of his business cards to pass out to my business colleagues in Providence RI.Noel was true to his word and really made my entire sales experience with the purchase of my used Jeep Wrangler a pleasure.Also, Vinnie, the Finance Manager was excellent in providing a fair loan in a very efficient manner.Hats off to the Elmwood Dodge Team.

Greenhalgh Family

14 de jun. de 2015

Your entire team was wonderful to work with and were very helpful. The sales people were friendly and not pushy. Your finance and business manager's were able to ensure that the deal we needed was attainable. I would recommend your business manager Vinny to anyone who needed to finance a car. His knowledge and friendliness was outstanding.

redwrangler

14 de jun. de 2015

Since we try other dealers before going to elmwood I can tell you that my wife and I got the attention of a salesman right away,the others dealerswe had to go inside of the dealer to ask for help in the first one nobody came out in the second one they told us we couldnt afford a car like the one we got,after that we got the help to look for the best deal on financing even after we got approved from a local bank they look and found a better deal with their own banks paying less taht we expected, so dont think about other dealer go check out this one and you'll drive away with a great car at a great price.

D&D

14 de jun. de 2015

Wow! Best car buying experience we have ever had the pleasure to experience. When my husband and I entered Elwood CDJR dealership we were greeted enthusiastically with warm smiles and friendly attitudes and we immediately felt relaxed and comfortable. Everyone we came in contact with through our buying process was just lovely, helpful and courteous. They make you feel like family for real. They are a bunch of really really good people whose primary goal is to be of great service to their guests. And they work their butts off to deliver.We worked with Sherman Jones and let me tell you this man listened to what we wanted and needed in our automobile purchase and delivered in grand style. He spent so much time with us making sure we got the best value for our needs I actually started to feel bad for him, but he made it clear to us that he was willing to put in as much time as necessary to get the deal done. Sherman Jones Is an awesome person and wonderful knowledgeable effective dealer. Hes the man . Car dealer man that is ?. Thanks Sherman. One Love our new brother!Honestly, if you want an uncommonly wonderful car buying experience, do yourself a favor, go to Elmwood CDJR today and ask for Sherman Jones. They will take good care of you.

mjs

10 de jun. de 2015

I have had several bad experiences at other dealerships, but throughout the entire car buying process at Elmwood I never felt uneasy or uncomfortable. Nathan was extremely friendly, attentive, and knowledgeable. He even took extra time to show me some a lot of the features in the car. Dennis was awesome and worked the numbers to get me a great price on the car. They were both very professional and courteous. I would definitely recommend them to anyone looking for a new vehicle. i couldn't be more happier with my new Charger!

TedG

9 de jun. de 2015

I normally don't write reviews, but the experience I had with both Mike Cronin and Richard Miranda, restores my faith in car dealerships. Thanks

Makeya347

9 de jun. de 2015

Mr. Rios and Mr. Miranda was very helpful and very professional. I will recommend them to everyone that is looking to purchase and receive great customer service when looking for that new vechicle.

banker04

6 de jun. de 2015

Having been a previous customer many years ago, we walked in basically knowing what we wanted, having done our research/comparisons etc. Eniezer Rios was fantantastic and listened to us. No pressure, and a very pleasant expierence from beginning to end

linob

4 de jun. de 2015

Richard and Vincent make buying a new vehicle a great experience. This was my fourth vehicle in a little more than three years and I have yet to have any issues. Elmwood is by far the best dealership I have ever dealt with from sales to the service department. Everyone there is fantastic!

JB

4 de jun. de 2015

It was a pleasure doing business with this dealership. Eniezer Rios was an amazing salesman and worked hard. He not only did a good job at helping us find the cars I wanted, but he also did a good job while we were waiting for my car to be ready. Would be happy to recommend Eniezer Rios at Elmwood Chrysler Dodge Jeep Ram.

_JLD

3 de jun. de 2015

Al Torres from Elmwood was by far the best car dealer my family has ever dealt with! He was kind, courteous and honest. We really felt like he did his absolute best to accommodate what we were looking for in a vehicle and help us reach a comfortable price point. We will definitely do business here for future cars!!

guyshaffer

2 de jun. de 2015

Before I enter any car dealership, I research every aspect of the vehicles I am looking at. I like to know more than the associate that assists me about the vehicles and like to know exactly what I will pay. Last Saturday, I spent most of my day driving between terrible experiences at Jeep dealerships across RI...then I walked into Elmwood Jeep in East Providence and met Eniezer Rios. Always skeptical of a car sales guy, Eniezer quickly won me over. He was friendly, genuine and honest. There was no back and forth nonsense. He asked me what i wanted, and despite me giving him a pretty good challenge on my trade in and what i wanted to pay, he made it work! Of the ~20 vehicles (and 5 Jeeps) I have purchased in my life, this was by far the best experience! Clear communication throughout the whole process, very transparent business practices. I very very very highly recommend Eniezer Rios and the Elmwood Jeep crew! I WILL send my friends there!Shout outs to the rest of the team too - the Sales Manager was friendly and no nonsense and Business Manager, Victor Amaral, make the finance end super easy and pain free. I am now the proud owner of a gorgeous Jeep Wrangler Willys Wheeler!Thanks!Guy Shaffer

cool731

28 de may. de 2015

I was in the hunt to trade in my 2 seater sports car, for something bigger for the new addition of my family. I ran into Nathan in the parking lot who immediately started helping me figuring out what I was looking for and what I needed. He took his time showing me the options, test driving, and appraising my trade in. Nathan worked hard to get me the car I wanted and needed, no hassle, no surprises. , no hidden fees. I was able to walk out of the dealer with a new car 2 hours after I got there, which was an incredible feeling. Nathan was friendly, hard working, on point, and very dedicated to keeping his clients happy. I will def. be recommending friends and family to try out the elmwood dodge.

stevewally

25 de may. de 2015

everyone was so friendly and happy they answered all my questions and was extremely helpful

ovrtime

19 de may. de 2015

I was searching for a late model used Ram. Had been at it for 7 months. Contacted dealer on the Internet. Made an appointment and when I got there, I was turned over to a sales person other than the one I had been talking to. No problem. This guy showed me what he had that fit my check list, but really couldn't come up with something that I liked.Called me back a couple of days later to follow up, and I asked him about something else that I seen on their web site. I was interested but we could not come to agreement on the price, so I left. Salesman called back 2 days later to tell me that the truck was still available. Verified his asking price, but still no movement.He called back 3 days after that to ask if I was interested at a reduced price. I said yes.He wanted me to take delivery that afternoon, went there but they could not move the vehicle until it was inspected. Picked it up 2 days later.Like I said, TENACIOUS> Deal done!This was my third transaction with Elmwood over the last 15 years.

Chrissy

16 de may. de 2015

I have been dealing with Richard Miranda for 22 years now. He has always helped me out even if I couldn't purchase a vehicle at that moment. He makes me feel comfortable going there. I wont going any where else to buy a vehicle.

gary

14 de may. de 2015

This is our second vehicle we purchased from Elmwood Dodge, and It keeps getting better.Sales staff was very friendly and made everything run smoothly.Best around

Trisha2123

12 de may. de 2015

My husband and I went to four different car dealerships and Elmwood is the best by far! Nathan Amaral was our salesman and he was fantastic! From beginning to end Nathan was personable, knowledgable and accommodating. The whole experience was great!! I'd also like to acknowledge Ben Sciarcon who went above and beyond for me!! I would recommend this dealership to anyone!! We'll be back for our next car!!

CoachStein

7 de may. de 2015

Let me start with Jay L'Archevesque (Head Coach of Elmwood). He told me this would be a different experience than other dealerships and he was on point and then some. The professionalism from the first second I walked in to the day I drove off the lot with the car I love was excellent. Jay had set things up for me to meet with Dennis (General Manager). Dennis Freeman immediately linked me up with Eniezer Rios (Salesman) and we were off to find the vehicle that spoke to me. Eniezer asked questions, listened to what I was looking for, matched things up with the choices from inventory on the computer and then we went out on the lot and checked out some options. The second car we looked at was the one I ended up leasing. I looked at one other model, but I knew deep down we had found the one vehicle I was meant to find. We went back inside, talked over some price points and Eniezer talked things over with Dennis. He came back with a great offer and the rest is history. Then I met Victor Amaral (Finance Manager) and he took me through the process of payment and the lease loan. Smooth process, and another awesome employee providing outstanding customer service. Then came time for some more coaching on the vehicle and how it works. While waiting on the insurance binder to be faxed over, Marlene and her co-workers continued the "family style" hosting by making me feel comfortable and being attentive. I then met Noel Tavarez (Salesman) who gave me the whole 411 on my new Cherokee and I was impressed, psyched, and more than prepared to drive home in my new ride. There is no better experience than what I went through at Elmwood, thank you for delivering, "I was completely satisfied!"

Will

6 de may. de 2015

Great experience at Elmwood Jeep Dealer on May 1, 2015. Meet a terrific salesman named Noel (do your self a favor and ask for him) who worked with us. He is smart, informed, listens, and professional.Victor Amaral helped us with financing, got us a great rate and made a complicated task seem easy..Will

skap24

5 de may. de 2015

This is the first car I had to lease myself and I was not looking forward to it after test driving a few other brands. Then, this ended up being the 3rd Jeep dealership I shopped, so needless to say, I was exhausted. From start to finish, the ENTIRE experience can only be described as delightful. Sherman Jones was extremely knowledgeable about the Grand Cherokee and answered my questions with such detail and so kindly. Working with Dennis Freeman was straightforward and without hassle. Doing the financing with Vinny Asermely was stress-free because he was so thorough and capable. Elmwood then went (I feel) above and beyond when they picked me up in Newport from dropping my lease off and brought me back to take delivery of my new car. The good feelings continued 6 days later when I discovered a bolt in my tire and had to return to get it repaired. I then had a chance to sit with Jay, the owner, and Jimmy, in service, and they too treated me like I was the only customer there, and of course I wasn't. I challenge anyone to have a better car buying experience anywhere else!

happyjeepowner

5 de may. de 2015

I had the best experience at this dealership. I have a lot of anxiety and al Torres made it so easy for me. Everyone in that dealership is so friendly and patient. I felt like I was at home. I would recommend this place to everyone. The best part was he wasn't pushy didn't follow me around he came and said hi asked if we needed help,this is.how it should be done.

rdcc1234

4 de may. de 2015

nathan amaral was our sales rep. He was very helpful and courteous. Great customer service . Vinny Asermely help us with the financing. Very professional and eager to help us get the best financing available. Had a great overall experience.

comcast

3 de may. de 2015

Al Torres, Vinny Asermely and the rest of the team at Elmwood Dodge took very good care of us as we went through the purchase process for our new jeep. Al was very knowledgeable providing us with tons of useful information on a number of vehicles and was very patient as we selected our new Jeep Wrangler. We were afforded the opportunity to test drive as many vehicles as we wanted and Jay, the owner of the dealership, even entertained our young children as the Mrs. & I worked through the financing process with Vinny. There was never any pressure and Al & Vinny were always available to answer questions as needed. The best part is, we got a great deal on our new Jeep Wrangler!I definitely recommend going to see Al Torres at Elmwood Dodge for a new vehicle purchase!

Bob the dental repair man

3 de may. de 2015

I have never had much fun purchasing autos until I happened to meet Richard Miranda. Richard is an incredible man who has been more than patient with me ultimately wasting his time on many occasions with false hopes and dreams. Even when I'm sure he knew I probably wasn't going to afford the Grand Cherokee of my wifes dreams, he wouldn't think about avoiding me to take a sure sale with someone else. The man made such an impact on this guy that about four years later, I just purchased my second beautiful vehicle through Richard. No, not the Grand Cherokee, but that is the plan for 2-3 years from today. AND, none of this would have been possible without my buddy Rich. Thanks go out as well to Mark Watters in the showroom and Vinny Asermely in finance. These guys are top notch in not only the auto business, but in respectfulness, classiness, human decency, and the list could go on for awhile. Thank you from the bottom of our hearts, Bob and Nancy S.

richsav

1 de may. de 2015

Just bought a brand new Jeep Renegade. Love the car, loved the way I was treated. The staff was super helpful and very friendly. Nathan made the whole car buying experience hassle and pressure free. Would definitely reccommend Elmwood DJR to any of my family and friends

Deb M

30 de abr. de 2015

Walked into dealership 2 days ago, intending to just test drive. I have been looking for awhile, but my "wants" & pricing hadn't been lining up... until I spotted the Chrysler 200. Just brought it home & couldn't be happier!What made the deal sweeter was the treatment I received from salesman Harrison & finance manager Victor. They were very friendly, courteous,& knowledgable. I can't wait to tell others about my experience! You guys are the BEST! Only wish the rating system went beyond 5 stars!

rukoda

29 de abr. de 2015

This was my first time in my adult life I ventured to purchase a car on my own. My loving husband has always taken care of buying new cars for the family, but I decided to be a "big girl" and go shopping for a Jeep alone.I knew I was in the right place with the warm reception I received from the sales representative, Al Torres that Wednesday morning. This was not an isolated incident; all the people I interacted with from the beginning to the end of the transaction, notably Ben (sales manager) and Vinny (business manager) were also very friendly, courteous and knowledgeable.With the helpful guidance of the team which showed genuine interests in meeting my needs, I was able to "breeze" through the new car purchase successfully. What a wonderful experience!My heartfelt gratitude to Al, Ben and Vinny.

egarcia77

28 de abr. de 2015

I would like to take this opportunity to extend my gratitude to the Elmwood family. In 2013 I bought a Chrysler 200 and in 2014 a Jeep Cherokee and in 2015 a Town and Country for my parents. Every time I have searched around here in my home state of Connecticut and no one has ever met the prices or the service that Elmwood dodge offers. Im hoping they adhere to my suggestion of buy three get one free. But if not Im sure Ill be back regardless for another amazing car buying experience surpassed only by their amazing prices and service.

mpinto

28 de abr. de 2015

The staff at Elmwood Dodge were very helpful and accommodating to our family. We are now the proud owners of a Jeep Compass and couldn't be happier. Harrison Carter was the final salesman that we worked with and he did everything to help make the deal happen for us. We would definitely recommend this dealership to our friends and family because our experience was so positive.

joebobrich

27 de abr. de 2015

Went in looking for a Jeep Renegade, walked out with a great deal on a Dodge Challenger. The crew worked with me on my trade-in and helped me get the payments to fit my budget. Thanks for a great experience!

danjlet

22 de abr. de 2015

I am the proud owner of a new Charger. It was the vehicle that I wanted but I also needed for the price to work for me. Nathan and I spent quite a bit of time discussing the different models and options and he helped me decide what I wanted in a new vehicle. He also understood what I was willing to pay for different models. After that he worked with me and the sales manager to find a model on the lot with my preferred options and at a price that I was comfortable with. There were no contentious back and forth negotiations, just conversation. Nathan new all about the vehicle and answered all my questions. I have to admit a couple of my questions were a bit technical, but he got me the answers every time. I would recommend to anyone looking for a new or newer used car to go have a conversation with Nathan. I am sure he will be able to help you fined a vehicle that will work for you.

tt

18 de abr. de 2015

Ive purchased over 20 cars from Dennis and noel from Elmwood dodge , always a great experiance and they will bend over backwards to get u in car of your dreams

ryanl2184

15 de abr. de 2015

my second truck I bought here . great experience no pressure. they made sure the truck was what I wanted . didn't try to sell me anything I didn't need . I would highly recommend this dealer weather in the market for new or used .

dbullen

15 de abr. de 2015

Had the pleasure of working with Al. He was very informative but not pushy in the least. Was refreshing to have that type of approach in purchasing my jeep as other dealers that I had looked at were extremely pushy and aggressive.Victor handled the paperwork and finance of the transaction and was a true professional as well. Was surprised how quick and easy the process was. I would absolutely buy again from Elmwood and Al as well recommend to family and friends.

Agsoccer23

14 de abr. de 2015

The staff was so friendly and were very helping in assisting me in buying my first car! When they didn't have the color I wanted they went out of their way to find it for me at a different dealership! Would highly recommend this dealership

James H.

14 de abr. de 2015

I had some idea what I wanted, but my sales person, Eniezer Rios, wanted to make sure that my vehicle was a good fit. The car I ended up getting was very nice and just right for my needs. He was great to deal with and the whole staff are all personable and helpfull.

Tracey and Bill

14 de abr. de 2015

Warmly greeted upon arrival. It is quite obvious that everyone associated with this dealership is well trained and well aware of the expectations of management. There is no pressure and there are no games. Really! Their goal is to help you to find the automobile that best suits you, and help you get to a price that ends up being a win win for you and them! Al Torres was our product specialist and right from the start our experience could not have been better. He was easy to deal with, very product knowledgeable and could answer all of our questions. It was like we were dealing with a friend and we just met him! His goal was to help us buy a car if it was right for us. He made it right! Al consulted with Mark Watters, his sales manager, on pricing. In other dealerships they usually put people like Mark behind an iron curtain. Not at Elmwood. Mark is right there interacting with customers, helping to make our experience A+. Vinny Asermely is their business manager. I've met a lot of guys over the years who do what he does. They usually make you feel like they are in a hurry to get you to sign the paperwork, they don't explain things well or at all, and are not very concerned about getting you the best rate on financing. Not Vinny. He went above and beyond to help us and our deal ended up being even better that what we thought it would be. Every person that we met at Elmwood are what we would call quality individuals. We guess this explains why so many of them have been with the dealership for years! Every time someone walked by us, they introduced themselves and asked us if we wanted something to drink. Even Jay, the president of their group, sat and talked with us. His fantastic and positive "what can I do to help you attitude" is probably the greatest reason why his employees conduct themselves the way they do. Jay expects his employees to treat customers in such as way that they will come back and also refer their friends and family! Elmwood treats people like cherished customers. We've never had this feeling when buying a car and we've bought many. So, this was our first experience but not our last. You should come to Elmwood first to buy your car, you won't need to go anywhere else! They treat you right!

KD44

12 de abr. de 2015

Richard, Ben, and Vinny made my recent purchase of a Jeep Patriot extremely enjoyable. It was actually really fun to buy my new car. My mother and I felt completely at ease the entire time. We felt like everyone there had our best interest when purchasing my car. Everyone was so friendly and I would totally recommend this dealership after dealing with Richard, Ben, and Vinny.

Y. Palacios

10 de abr. de 2015

We had been looking for a car for awhile. We needed a car soon, and Noel made it a very simple process. He was very kind, and helpful. We were able to test drive the car we wanted immediately, and they made sure the car was up to regulations the next day when we were going to pick it up. We had a good experience, and definitely going to Noel for when we want another car!

Formula_guy

10 de abr. de 2015

Eniezer was a great salesman. NO BS and no wasting of time involved. I usually dread dealing with car dealerships and the games they play and time they waste. Eniezer was great, told him the car I wanted and we took it for a ride. I offered a fair price, after they accepted the finance guy got me in and out quick with no games also. At other dealerships I have had to walk out after thinking I bought a car because of all the added extras tacked on. This was not the case at elmwood dodge. Quick summary. I walked in and they had the exact car I was lookng for on the showroom floor. I offered a fair price for the car and they accepted with a minimum of time wasted. There was no sales pressure or "what do you want your payments to be" crap. I have no patience for games or people wasting my time. Great Job Eniezer !

Tommym8671

9 de abr. de 2015

Friendly place. They do the best they can to get you into the vehicle you want. I will def go back for my next jeep. Ask for Nate.

Richard

9 de abr. de 2015

The People i dealt with at this dealership are the best. I bought a new dodge dart and it was great to deal with Mark Waters who i think is the best manager in the industry. I have purchased a lot of new cars, but this by far was a great time. They turned what could have a bad situation into a great one. If you wan t to buy a new vehicle please visit this dealership you will love it. Kudos to the service dept they will take care of you. The sales service and financing is the best team you will ever deal with.

SRiannaJr

9 de abr. de 2015

I leased my first Jeep Wrangler Unlimited at Elmwood with the help of Nathan Amaral. Nathan was knowledgeable, personable, and most importantly knew exactly what I wanted and delivered quickly on a fair deal for both sides. Nathan continues to stay in touch and is available with any questions that I have. He even offered to help convert to my soft top if needed. I would definatley recommend Elmwood and Nathan to friends and family. After seeing and riding in my new Jeep, they may just get a visit from a few of those family and friends. Keep up the great work!

psturgis50

9 de abr. de 2015

Nathan Amaral was extremely helpful and knowledgeable. Made the process of purchasing my vehicle very pleasant. Highly recommended for his professionalism. His follow up to make sure that your satisfied with the vehicle after leaving the showroom or questions about the vehicle is sincere in building a satisfied customer relationship.

Renardo StraightDrop Williams

8 de abr. de 2015

I purchased a 2012 Dodge Charger from this dealership, in which I thought I had a great business-ship with Mark Watters. My car was picked up for shipment last week, Mark Watters sent me pictures of the car being loaded onto the carrier. Through the pictures I noticed the car didn't have a tag on it, so I emailed Mark Watters about the missing tag but he never responded to my email, which was ironic being that before I made the purchase we never had a problem with contacting each other whether it was by phone or email. My car was shipped to Atlanta,GA. without a dealership tag on Monday and since then I have been trying to contact Mark Watters and James Bray with no results. Mike Cronin has exemplified great customer by at least responding to my issue on two occasions, in which he stated he would pass word to Mark Watters. Basically I have been 3-days without being able to drive my recently purchased car because I don't have a tag for it, I went to the DMV in Georgia who told me they couldn't issue me a tag and that ELMWOOD DODGE is totally responsible for supplying a dealership tag to drive on. To add insult to injury, as I sat in the car trying to figure it out, I noticed on the display screen that its time for an OIL CHANGE. This has been a horrific purchase thus far.

Apalms

8 de abr. de 2015

.My husband and I had a wonderful experience at Elmwood. They were friendly, helpful and went above and beyond to make sure we drove away with the right car at the right price.

Gizz

7 de abr. de 2015

Nathan is very professional. We had a very good experience. I would recommend Nathan to friends and family . Elmwood has a big selection of SUV

Cap1984

7 de abr. de 2015

Nathan is very down to earth, honest, and helpful. He was able to get us the price that we wanted and into a great car. I would highly recommend this dealership and I highly recommend working with Nathan!

Em41690

5 de abr. de 2015

Extremely pleased with the great customer service from James. Very patient and knowledgeable. James goes out of his way to make sure you are happy and understand everything you need to know about your new car. Would recommend him to anyone buying from there!

Castroglt

4 de abr. de 2015

At Elmwood Dodge, they don't just care about the vehicles they also care about the people. While there they kept the experience enjoyable and fun. Our salesman was Eniezer Rios, and he got us a great deal. The inventory selection is amazing.

Bonnie

29 de mar. de 2015

Noel was excellent. I went in and told him all my requirements (including payment) and about two hours later I was driving away in my new Jeep :)

brenda

26 de mar. de 2015

We purchased a new van from Elmwood, Noel was terrific and worked with us to get us what we wanted at a price that we could afford.

vladimirjean

26 de mar. de 2015

I'm young man of 22, who was just in need of a new vehicle in my life. I had asked my mother and she had one person in mind from the start, Richard Miranda. From the time I got there, I was greeted greatly, laughed and had the most positive experience. As soon as I'd arrived I knew there was a reason my mother had gotten all her vehicles from this dealership and more importantly this salesman for the last 17 years. Richard talked to me about what I was looking for in a vehicle, gave me several options, and his savvy was so good it only took one test drive to decide the vehicle for me.The point is, Richard's know-how personality and welcoming nature has me sure beyond a doubt, that Elmwood Dodge is the only place I ever want to buy a car. Price, professionalism, and well deserved praise. A Big Thank you to Richard Miranda and Victor Amaral for helping me with quick and easy finances.Sincerely, Vladimir Jean.

leslcoop4

25 de mar. de 2015

Was an extremely pleasant experience! Harrison was very friendly and was able to keep my payments where I wanted them. It was definitely the best car buying experience I ever had. I got an good price on my 2006 jeep trade in and I'd definitely recommend them to anyone that I come across that is looking to purchase a new vehicle.

karenlewis1

24 de mar. de 2015

James Bray was always a phone call away. Very helpful. Harrison Carter was my salesman representing Elmwood Dodge. He is very professional and worked very hard to help me through the process. I do have to bring SUV back because the lock does not function on back lift when locking vehicle. I wish that had been found before hand. Having said that, it has nothing to do with how well I was treated. I have an appointment to bring SUV in for back latch repair. I made the appointment with Amy in Service Dept, again...very friendly. I love my used Hyundai Tucson Limited. I had never purchased from Elmwood Dodge before. I would again, it was a good experience. Thank you Harrison....Karen Lewis

Melissa

19 de mar. de 2015

Nathan went up and beyond to help me get exactly what I wanted. I received an excellent price on what I wanted and on my trade. It's always frustrating as a woman to have to deal with this and the negotiating and not knowing if you are getting treated fairly. Well I shopped around and with out a doubt there were no games at Elmwood Dodge. Victor in financing took it from there and I was able to pick up my vehicle in no time... a very smooth transaction .I am one very happy customer!!!! I will definitely be doing business with them again in the future and HIGHLY recommend Elmwood Dodge!!!! Love my Jeep Compass!!

rach0124

14 de mar. de 2015

A family friend recommended we go here and we couldn't be happier. We were lucky enough to deal with Richard Miranda, who made sure the process was seamless. It was the least stressful car-buying experience we've ever had and everyone we dealt with was really great. We are very happy with the purchase of our Jeep Grand Cherokee and would definitely return for future purchases and/or service.

bbezok

13 de mar. de 2015

Bought my first vehicle from the staff at Elmwood Dodge in 1998. Since that first vehicle i have purchased 6 more including the one they delivered to my house today being i couldn't get there to pick it up for a couple of days........now that's what I call SERVICE! ............Over the years i have referred several friends and family who were treated in the same manor as I have been through the years.Ben has been a mainstay through every one of my dealings with Elmwood as well as Vinny.This was my first dealing with Noel and he fits perfectly into the family at Elmwood CDJR.

CrisF

12 de mar. de 2015

Had an amazing experience. Nathan Amaral was very informative and friendly. He did not stop until he got me the deal and vehicle that I wanted. He treated me with respect and listened to my needs and wants. Going to Elmwood Dodge was the best decision I made. And leasing my new Jeep from them was a wonderful experience. I highly recommend Nathan and this dealership to anyone looking to buy or lease a vehicle. Very happy customer !!

Limited

5 de mar. de 2015

The fact I had a great salesperson Noel Tavares was the biggest factor. Was able to get me a Grand Cherokee Limited with the options I wanted. The process and dealing with the manager and finance person went quickly. I already recommended Noel and the dealership to some people already.

lobomaodosal

3 de mar. de 2015

Ryan was very good very patient whit me to find the right vehicle .Victor just worked his magic the manager was very friendly. overall good experience.

big sexy

2 de mar. de 2015

Nathan Amaral was great. No pressure and worked with me to get close to my price. Minor issue with vehicle after purchase but Nathan along with service staff took care of it ASAP. Vinny from finance was extremely knowledgeable and made the paperwork easy. This is my first Ram and things could not have gone any better.

tsylvia

1 de mar. de 2015

Nathan Amaral and Victor Amaral both helped me drive off in a brand new Dodge Dart. Nathan was extremely nice and worked really hard to get me into that car, Victor also worked equally as hard to help me finance the car so I could afford to buy it. They both put in a great effort to help me and I appreciate everything they have done so much. I would recommend them to anyone! Buying my first new car was a fantastic experience thanks to Nathan and Victor! Thank you so much!!

Pat

1 de mar. de 2015

Richard was great. He was very patient, taking the time to find exactly what I was looking for. Vinny from Finance was terrific. He did a great job finding me the best financing.

Pat

23 de feb. de 2015

Fast, easy and no pressure! Noel Tavarez was my sales person, he took the time to find exactly what I was looking for and worked on getting me the best price and monthly payment. Ben was also a big help closing the deal! I am leasing a new Jeep Grand Cherokee Limited, which I love! My family has been going to Elmwood for over 20 years and each time we go it's a pleasure. Vinnie and Victor were wonderful to work with. Always smiling and making an effort to say hello. Jay has a wonderful team at Elmwood! I saw first hand how they all pulled together moving cars, clearing snow and still keeping the customers happy. My daughter also bought a new Jeep and couldn't be happier with it or her experience.

Ginetes2

22 de feb. de 2015

I got a great trade in price for my Cherokee, and Ryan, Mike and also Vinny in the finance department went above and beyond to make this an easy experience. The owner of Elmwood asked my daughter and I if we wanted Coffee, water soda..... Just great service. K

Teresa

20 de feb. de 2015

We truly appreciate our great experience at Elmwood Dodge to purchase our 2014 Chrysler T&C. Sherman was a pleasure to work with and the best car salesman we ever had. We look forward to working with him again. Although it took some time to negotiate our deal, everyone remained professional and we all felt good once we were in agreement. This car dealership is not a typical dealership experience when you leave feeling like you got taken advantage of, Clearly the opposite here and certainly one of a kind!!! Everyone was very friendly and helpful. We enjoyed our conversation with Ben. Vinny processed our paperwork efficiently and we were on our way back to Cape Cod in no time!!!! We would definitely recommend this dealership to our friends, it is worth the drive!!!! We absolutely LOVE our new T&C!!!!! Thank you.

Valerie

18 de feb. de 2015

Great deal and excellent service! I went to the dealer knowing exactly what I wanted and that's what I got thanks to Nathan. It was a great experience!

nicole_labbe

18 de feb. de 2015

Nathan at Elmwood was willing to go above and beyond to make the usually stressful car buying experience easy and fun. Both Nathan and Victor went above and beyond to not only find the perfect Jeep to fit my needs and lifestyle, but also to get us the very best deal. This dealership is one of a kind and I will be referring Elmwood Chrysler Dodge Jeep Ram to anyone going through the car buying process! Thanks to everyone who helped make this transaction possible!

clafrance

12 de feb. de 2015

I am unable to rate the dealership using the star system so I will comment instead. Customer service, quality of work, friendliness, price, and overall experience all receive 5 stars. While searching for my new Jeep Grand Cherokee, I interacted with several dealerships in the state of Rhode Island. Elmwood was recommended to me by a family friend and they could not have been any more correct on their recommendation. From my initial email interactions with James, to my walking through the door and finally out the door with my new vehicle, the entire experience was pleasant, professional, and fun! I worked with Nathan during negotiations and have to say he held his own. We worked together to come to an agreement on what we both wanted. I give him a lot of credit for hanging in there with me. Dennis was quite influential during the negotiation process as well. He heard me as a customer and did all that he could to seal the deal. Quite honestly, I am used to car dealerships being filled with trickery and other tactics that cause the car buying experience to be an unpleasant one. I never once felt that way during this experience. Victor assisted during the financial process, which can be a stressful time naturally. He made it quick and painless. Upon delivery of my vehicle, we encountered some minor paperwork details which Vincent assured me would be rectified in a timely manner and of course they were. I will most definitely be a returning customer and I am extremely happy with my new vehicle. I look forward to working with Elmwood in the future. Thank you! CLaFrance

joan

12 de feb. de 2015

Joan I'm so glad that I went to Elmwood to lease a Jeep. I had a great experience with Richard, Ben, Vinnie and Mike. They were so nice and friendly. I felt so comfortable, Richard was so attentive . He made all the paperwork so easy for us, He made all the arrangements for us to drive out with our new Jeep. I would highly recommend Elmwood and the staff.

asinyei

9 de feb. de 2015

I had a great experience working with Sherman, Ben and Victor. The transaction was easy, the team was fun and great to work with. I also wasn't pressured to trade in a secondary vehicle that I wanted to try and keep and stay within budget. I would definitely recommend Elmwood and so far, I'm in love with my new Jeep Cherokee Lattitude.

CReburiano

8 de feb. de 2015

I recently leased my second Jeep Grand Cherokee at Elmwood. Both times, I had a great experience. When I returned to Elmwood to lease the second Jeep, I worked with Nathan Amaral. He was very friendly and made us feel comfortable from the moment we walked into the dealership. He showed us exactly what we were looking for and when I told him that we wanted some time to consider our options, I never felt any pressure. When I returned to the dealership to proceed with leasing the new car, Nathan was very attentive in addressing all of our questions and concerns. Even after we signed all the paperwork and picked up our new car, Nathan went above and beyond to ensure that we were happy with our new vehicle by making the arrangements for us to have the additional running boards we requested installed on our new vehicle. My husband and I were very happy with our experience at Elmwood and would be happy to recommend the dealership and their staff, Nathan, in particular to any friends looking for a new car. We were so comfortable at Elmwood that we did not feel the need to visit any other dealerships to shop for our new car.

srupp

6 de feb. de 2015

My family has bought vehicles from Elmwood in the past so I knew that when I wanted a jeep they would be the first ones I would go to. I decided to lease a 2015 Jeep Grand Cherokee Limited and I couldn't be happier. This is my first car that is in my name completely. Jay, the owner, was so accommodating and helpful, always making sure I was taken care of. Noel, my sales associate, was always available to me and answered all of my questions. The price and lease agreement was a great deal and reasonable for my needs. Everyone was so patient with me and made sure I understood everything and was comfortable. I could go on forever but Elmwood and all of its employees are great!!

ralphgnzlz

30 de ene. de 2015

Purchased a used car (in cash) in Sept 3, '14 and it is now Jan 30, '15 and today I will pick up my call for the last time. Every service person says they will do something and tell yo0u they will call you to schedule and appointment. They never call to schedule and will you call the act as is you are bothering them. Know one know what the other is doing or has promised to be done. DO NOT TAKE YOU CAR TO THEM TO FIX IT. YOU HAVE BETTER ODDS FOR A DUMB OFF THE STREET TO FIX YOUR CAR FAST THEY ELMWOOD DODGE WILL. It took my car just a few day shy of 5 MONTHS to be fix and of course there is no compensation for all of my time lost. If there all stop horse playing and taking about who or what they did the nigh before perhaps the job could/would be done. Their only excuse for the length of time it took to repair was "Just a miscommunication among the staff. There was no miscommunication they they excepted my money then stabbed me in the back. Do not listen to a word they say. Take your car Bald Hill Dodge Chrysler that is where I am taking my car as soon as I pick it up. Just to make sure Elmwood did exactly what they said they were going to do.AVOID ELMWOOD CHRYSLER DODGE JEEM RAM LIKE THE PLAGUE!!!!!RG

Kyle1789

27 de ene. de 2015

I did my fair share of researching the Jeep Grand Cherokee model I wanted and visited different dealerships once I narrowed down my selection. Without a doubt, everyone at Elmwood made my buying experience easy and painless. This was my first big purchase for a vehicle so I was unsure of the process and all the technical lingo that was being thrown around at different dealerships. Upon arriving at Elmwood on a Sunday afternoon, Sherman was nothing short of great in helping me understand everything there was about both the Jeep model and the leasing terms/prices. At no time along the process did I ever feel pressured to do anything I was uncomfortable with. When the vehicle I desired wasn't currently in stock, the dealership went out of their way to make sure that they had the make and model I wanted in the exact color within days. I can say enough positive things about my experience with Sherman as well as the entire staff at Elmwood I interacted with. Everyone had a positive attitude and made an effort to strike a conversation with you, even getting to know your name in a short time. Victor made the financial part of things very easy to understand and laid everything out for me so there were no questions, which I was more than happy with since I felt a bit overwhelmed by the end of things. Now that everything is all said and done, I couldn't be happier with the service I received and will definitely recommend the Elmwood dealership to anyone looking for a vehicle in the future!

mm00n

19 de ene. de 2015

Richard is outstanding, friendly and knowledgeable. Even though it was obvious the he was busy, he never made us feel rushed through the whole process, nor was he pushy at all. Victor is very patient and will answer all the questions you may possibly have.Mike Cronin was very generous with his time and was genuine in his approach to customer serviceI would come back! :)

jcasio

17 de ene. de 2015

Great customer service very friendly. Helped me to get the car I wanted at a affordable price. It was a nice and easy shopping experience.

ron

16 de ene. de 2015

After wasting significant time shopping other Jeep dealers (and other brands), where I indicated I was a serious buyer, I was extremely fortunate and it was refreshing, to have come into the Elmwood Chrysler Dodge Jeep dealership! I am a Director of Customer Service at an educational organization serving three states, and recognized, and appreciated immediately, a warm, welcoming professional, sales approach to addressing my needs. My sales person Harrison Carter, who I was fortunate to come into contact took time to make me feel welcome and concerned about addressing my needs with no sales pressure. When he didn't have an answer or wanted an opinion to best help me, he immediately brought in Ben Sciarcon, a seasoned professional, to help further address my needs and.They located the exact vehicle I needed, with no sales pressure, but very timely response to my needs, and we quickly consummated the best vehicle for me at definitely the best price. When I needed the vehicle delivered quickly a bit "after hours"they met my needs without any hesitation and my experience on the financial side with Victor Amaral was top notch and friendly.These are true sales professionals and a dealership of the highest caliber and I highly recommend them. For a no stress free, comfortable experience, and highly enthusiastic welcoming experience I highly recommend the Elmwood team!

leedooley

15 de ene. de 2015

My Kia Optima (that I was quite happy with I might add) was near the end of its lease and I went in to Elmwood to take a quick look at the Chrysler 200 because it looked good and comparable to the Optima. I was originally planning on trading up my 2011 Optima for a new one, however, Nathan quickly helped me out and introduced me to the 200. He wasted no time with cheesy sales tactics and just showed me some cars. I was immediately impressed with the car and Nathans approach. The car is superior in design, performance and features compared to all in its class so that part was easy. The part that I told Nathan that I didn't like was spending alot of precious time shopping and making deals. Nathan went right to work with his managers and whipped up a great offer on the vehicle I wanted. He got the price right in the zone I needed that Kia was going to do for me to keep me as a customer and Nathan arranged to buyout what was left of my current lease and seamlessly swapped out vehicles all in that same day. Fast, painless, and price was all met and exceeded my expectations and discerning requirements for car buying. Great new car purchasing and buyback experience here at Elmwood!

police918

14 de ene. de 2015

I go back to the same dealer for a few reason's,One my salesmen Harrison Carter don't pressure you,He works with you to find the car you want.Beleave me when I say I'm not a easy person to deal with,He has always help me to get the right one for me,Vinny in finance gets you the best deal and best rate that you can get.Always a pleasure to deal with. Mark one of the managers has always been patient with me and cut a good deal.Thankyou to the hole saff at Elmwood dodge.

jeanne

14 de ene. de 2015

I hate shopping for cars. So much that I haven't done it in 15 years. James, Vinnie and Noel were fantastic, never once did I feel pressured. They actually told ME to slow down and read the paperwork! No rush, everything explained fully and when they had the opportunity to "oversell" me they did not. I felt I could trust them and they took the time to understand what I wanted in a vehicle. I am the proud new owner of of 2011 Jeep Liberty and would highly recommend Elmwood to anyone purchasing a car. Noel in particular was one of the most professional sales people I have ever worked with. Just a really great guy who isn't into pressuring you to make a decision.

scronin91

13 de ene. de 2015

I went to Elmwood dodge and bought a 11 Jeep Grand Cherokee. I'll start by saying everyone there is awesome so friendly and it's a great environment with no pressure. I worked with Nathan Amaral who was great he helped me find the best car for me. He was awesome with staying on top of things in the few days we were getting everything finalized. Nathan called me over the couple of days updating me all the way through leaving nothing to be confused about. He was straight forward and got me an awesome deal. I walked in Elmwood Dodge as a stranger and left as friends. They do it the way it supposed to be done and I will be going there for my future vehicles. Great experience, lots of laughs with great people. Thank you Nate and the whole staff at Elmwood dodge!

elias

9 de ene. de 2015

This is the fourth vehicle I have purchased from Elmwood The most important thing to me is the fact that they listen to your requirements and don't try to sell you what you don't need. Then the finances are clearly outlined and there is NO pressure, no gimmicks and no games played; just a straightforward transparent transaction. I have recommended this dealership to my sons and would be happy to extend that recommendation to anyone asking for one.

cfhall

7 de ene. de 2015

My Sales person was Harrison Carter a pleasant, experience ,wonderful sales person. I would recommend him to anyone that I know who was buying a car. I also dealt with Vincent Asermely whom I have dealt with a couple of times before this is my 3rd vechicle that I have brought from Elmwood dodge Vinny is also a wonderful, awesome great person to have dealings with . I THINK HE IS ONE OF YOUR BEST.

Floyd

7 de ene. de 2015

I've bought several vehicles from Richard Miranda and would recommend him to anyone. Very professional and no pressure sales. The service department is great to deal with if you need them.

joescool33

7 de ene. de 2015

The best dealer ship ever help me get out of a very bad deal at Barry's automotive in Newport RI and put me in a brand new jeep compass with a much better deal the sales man is very friendly works with you in what u want dose not pressure you to make a decision makes you comfortable and give a great experience period. Also the management and finance guys also the same as there sales man over all like I said great dealer ship.

STB978

7 de ene. de 2015

Best Experience Ive had! Excellent Prices, Amazing customer Service, & Sherman went above & Beyond to get me the car I wanted at fair price! HIGHLY RECOMMENDED!

Loooooo

4 de ene. de 2015

Great communication with James Bray got us to Elmwood. Worked with James and Harrison on the sale and Victor financing. All exhibited great customer service.

RedDevil

2 de ene. de 2015

Nathan was a really great help. He made every thing so easy and smooth. Got every thing I wanted and got the car when I wanted.

smurray

29 de dic. de 2014

went in for oil change, was ask if would like like other services done and offered to wash my jeep. The other dealership I was going didn't ask for any of these services. Over all very happy

ssantos061

26 de dic. de 2014

Great experience. My sales associate Sherman Jones was so helpful and honest. Also James Bray was great! He even drove a jeep to my job so I could test drive it.

suryanishtala

25 de dic. de 2014

I had a really good experience with the purchase, everyone was fully helpful in assisting to my questions and concerns. Give a 10 star a.

Tedy54

21 de dic. de 2014

Went here looking to get out of my 2010 ram 1500 and get into a 14 ram quad cab. Excellent car buying experience. Couldn't be happier. Everyone was extremely helpful.

Lisa from Warwick

18 de dic. de 2014

Just purchased my first Jeep (2015 Grand Cherokee Ltd) today and the experience was fantastic. Straight-forward negotiating, honest people, great experience. Will definitely recommend Ryan Wilkins as my salesperson and Mark Watters. Vinny was an amazing finance person. Best experience ever when doing the financing at a dealership - great guy, made my options very easy to understand and eager to make sure I was satisfied in the end. Overall superior experience and awesome vehicle. Definitely go to Elmwood for your next purchase.

deanoslawn

18 de dic. de 2014

Harrison was great and the whole dealership was eager to please. Went in to price a new vehicle and after listening to my needs they found me a perfect vehicle on the lot. The deal from there was pleasurable and painless.

melissa.afonso2

14 de dic. de 2014

My salesman was Nathan Amaral. I came in for a routine oil change on my 2011 jeep (bought her here aswell) decided to take a walk thru the show room, just to take a look at all the new pretty models. I did not come in with intention to buy! I had some questions about what it would be like to trade. Nathan was extremely helpful, not pushy at all (I hate that) answers all my crazy questions and dealt with my extremely difficult and indecisive self for 2 days to make a very well deserved sale!. He made me feel comfortable during the entire experience and was not at all annoyed when I asked him 3 maybe 4 times to run out ( in the freezing cold) and get another car in a different color so I could see touch and feel it out. Again I must say I can be very difficult ( my own husband refused to come with me on day 2). Nathan did a great job! I had the pleasure of working with victor aswell, extremely knowledgable again patient and understanding with my every question and inability to wrap my brain around this leasing thing. Victor worked around my crazy work schedule to get me in to complete the paperwork needed, he was terrific! In conclusion I feel I must add, I live in Swansea a 5 min drive from another jeep dealer but I choose to drive out of my way to you! I am in love with my new jeep love her heated steering wheel!! even tho she's not white.. Thanks again!!

maureen.mooney.357

14 de dic. de 2014

My husband and I bought our vehicle at the end of August 2014. We have purchased several vehicles but never had we had the experience we did with Elmwood. Our salesman Richard Ruggiero was very patient, kind and knowledgable. He did not pressure us or make us feel rushed in any way. Vince in finance worked at getting us an even better rate than the one we came in with pre-approved! What more could you ask for? Would highly recommend this dealership. And by the way, we love our Jeep!

GuyInRI

13 de dic. de 2014

I just purchased my second new vehicle from this dealership (last vehicle purchased 7 years ago, with the assistance of salesperson Mitchell. He was great from first introduction and took my wife and I's barrage of questions well. He didn't pressure us or come off as trying to leverage more money. As he put it perfectly "I just want to help you find the car that you want, that fits your needs." and he did just that! I would highly recommend this dealership to anyone interested in the model cars they have available.

veteran1948

9 de dic. de 2014

I had the pleasure of dealing with Noel Tavarez, and Vinnie. Both gentlemen really went out of their way to put me into this 2014 Dodge Charger. There was no pressure what so ever and it was a great experience to deal with two honest gentlemen and I would recommend people to deal with Elmwood Dodge. Thanks guy's!

Frankl58

5 de dic. de 2014

My Salesperson was Harrison Carter. He is a very nice young man who never tried any pressure tactics and honestly seemed to have our best interests in mind. He was very informative and honest. I would reccommend him as a sales person and Elmwood Dodge as a dealership to anyone. We ended up buying a 2014 Jeep wrangler, Grand Cherokee limited and Dodge Ram 1500 Big Horn from Harrison all on one deal. This is my second experience at Elmwood and I will continue to do business there.

mhoover11

1 de dic. de 2014

From the moment we pulled into the parking lot Elmwood Dodge/Jeep I can say it was one of the most pleasurable experience Ive had purchasing a vehicle. The selection was good even though it was between seasons and that there wasnt many 2014 which was fine as I settled on a 2015. One thing I really like was the fact that we test drove and then purchase a new 2015 Jeep Cherokee and was never asked to leave a deposit. Who does this? I have never experienced this and my hats off to Elmwood and the sales team.I would highly recommend Elmwood Dodge in East Providence, RI to friends and family and would suggest working with Harrison Carter with any of the purchasing needs. He is honest and if he doesnt have an answer will have you speak to (Ben) rather than give you false information.

bethany.cinqmars

1 de dic. de 2014

We bought our new Jeep Compass at Elmwood and the experience buying a new car couldn't of been better. All sales associates were great to deal with, especially our sales associate Harrison. His customer service is top notch! We were also very pleased with Victor. We understand financing is tough and he was with us every step of the way! Great dealership & great inventory!

Dangerbolt

29 de nov. de 2014

Just bought a new vehicle there with Ryan. When I first went there, I came in only to look at the new RAM as I was comparing different makes. He was very patient with me and my questions and he didn't pass me by just because I was only in comparison mode. He answered all of my questions and found the answers to anything he didn't know off the top of his head. Even when I left the first day not buying, he didn't overly pressure me like most dealerships would. He just welcomed me back to test drive one sometime, and I did just that. After a few days I came back, drove the truck I had been dreaming about and wanted it. When it came down to purchasing it, Ryan and the manager didn't play any games with me. I told them what it would take to get me in that truck and they came back with their bottom line that fit my budget. I would recommend this deanship to anyone and especially Ryan Wilkins.

webibeay

26 de nov. de 2014

Took my 2004 Liberty into Elmwood for a recall at the recommendation of a friend. What a great service department, they had me in and out in an hour - didn't try and oversell me on anything and I had a great knowledgeable service adviser. While I didn't buy my Jeep at this dealer, I will absolutely return for future service - what a great experience in comparison to my the other 2 more local Jeep dealers to where I live. 110% recommend them!!!

eggzalent

20 de nov. de 2014

First off, I chose this dealer because they were the only one with exactly the truck I was looking for. From start to finish, the entire experience was exceptional. The entire staff is extremely friendly and helpful, but I really have to hand it to Fred. He went above and beyond in every aspect and made it his goal to ensure that I was 110% satisfied. Absolutely dedicated sales associate, which is rare to come by in this state. In addition, Vic provided the most stress-free financing I have experienced with any dealer. Every person I dealt with was on the same page, which speaks to the great communication skills the entire team possesses. I can honestly say that given the experience I had, I can't see doing business with any other dealer besides Elmwood!

cjplantman

19 de nov. de 2014

This was my first purchase from Elmwood Dodge. I found the dealership to be clean and the staff very courteous. My salesperson's major concern was that I found the exact vehicle that I wanted for my specific needs. My choice was a 2015 Ram 2500 Tradesman. My sales person was super. In fact I would say that I had a blast. No dealership has ever matched this experience.

mjsantos4

14 de nov. de 2014

Attention to detail and what I wanted, without pushing an agenda or pressuring us into something beyond our means. We have brought here before and had our cars serviced here with complete satisfaction, but or recent experience far exceeded our expectations from start to finish. The hand-offs from Jim to Richard to Victor were smooth, efficent and professional. When I had to return a few days after purchase for a service issue it was 5 star treatment from start to finish, and a quick reminder of why I return time and again.

jouellette606

12 de nov. de 2014

I went to your dealership to 'just look", not expecting to find a vehicle or a great deal that I couldn't walk away from my first weekend shopping. Harrison spotted us on the lot and offered his help immediately. He respected us when we said we were "just looking" and backed off, giving us the space too look around and see what we liked. When we were ready he took us right to his office to explore our options. We ended up test driving two vehicles and I fell in love with the second vehicle we test drove: the Dodge Journey. Long story short, Harrison listened to me and my concerns when we initially sat in his office. He got a great trade in for my old vehicle and helped to get the best deal we could on the Journey, making it incredibly hard to walk away from. So my "just looking" surprisingly turned into a "just purchased!" :-DVinnie was also great with the financing. I was convinced I was going to finance through my credit union because they had a great low rate that I thought nobody could beet. He was able to get me a better rate than my credit union and keep the monthly payments as low as I was hoping for!All in all I'd say you have a great Team! Thank you!!

katperry220

12 de nov. de 2014

My dad bought me my first Jeep here earlier this week and the experience was AWESOME! Our salesman was Nathan, and he was so personalble and professional. He went out of his way to make sure that we were saving money for the Jeep that I've been wanting for awhile. That's true customer service! If your looking to buy a Jeep, Elmwood in East Providence is the way to go! Thanks again for everything! -Kachine

jenfiske0825

8 de nov. de 2014

It was a pleasure to work with Harrison. He really worked with us and provided us with the best deal for us. It was a wonderful experience!

isildacabral83

5 de nov. de 2014

I bought my car here and I got the greatest experience here with the salesman Noel who got me in to a family car that I wanted and more very nice and made shore that I knew that if I need anything that I could call him great man. To the financier Victor who was so friendly and helped me understand what I was getting into when I was signing my paper work. I'm very happy with my vehicle that I would strongly recommend anyone to buy a car here!

trkdri24

1 de nov. de 2014

Great job by Harrison. He never missed a beat throughout our buying process. He covered all the bases where other salesmen at other dealerships totally dropped the ball. (Hard to believe they make any money) Harrison also went out of his way to get our new vehicle registered. If you plan to vist Elmwood you must start with this guy. Thanks for your excellent service. Geoff/Linda

aserrano25

1 de nov. de 2014

I was greeted right from the beginning, told them what I was looking for and payment I wanted to be at. Overall the customer service was so good, I walked out with a 2012 Jeep Wrangler Unlimited that same day. I worked with Nathan Amaral which he was very professional as well very humble and honest which he made the experience better and less stressful. The person that really got my attention and knew what I wanted as well was Vincent Asermely (Vinny!). He treated me like a son and was very straight forward and honest from the beginning all the way through the end. I recommend any person to go and purchase from this dealership!! I would like to thank all the employees that helped me with the process but most specially Vinny and Nathan. Up to this day Nathan keeps on following through with his customer experience and adding much more to the experience of purchasing a vehicle. This is my first Jeep and I am in love with the car... a whole new different experience coming from an Infiniti G37. Hope Elmwood take care and compensate their employees for a job well done!

temm45

1 de nov. de 2014

I would like to thank Richard Miranda and the whole Elmwood dodge family for helping me with purchase of a new dodge ram 1500, The people a Elmwood dodge are a pleasure to work with andmade my purchase of my new dodge ram 1500 a smooth transition. Thank you again.

Oliveira1382

29 de oct. de 2014

From the moment I walked in Noel made this experience fantastic. He was down to earth and took into consideration all our needs and still got us a great deal. He made the process as painless and easy as I have ever had. Kudos to him and thanks again.Matt Oliveira

rap69ri

19 de oct. de 2014

I had been looking for a new sedan for quite sometime, and had visited several dealerships in the RI and MA area. I stopped into Elmwood on the way home one day, and met Harrison in sales. I didn't have time for a test drive, but wanted to look at a car they had in stock. Harrison took the time to show me the car, and answer my questions. I wasn't able to make it back to the dealership for a couple of weeks, but Harrison kept in touch without being pushy. I finally made it back to the dealership for a test drive, and we were able to make a deal for the new car. I will go back to Elmwood, and would recommend Harrison Carter as your first point of contact on the road to purchasing your new vehicle. Harrison has remained responsive to my questions after he completed the sale.

Ken Reyno

18 de oct. de 2014

I went to Elmwood to look at a GMC pickup truck and test drive it. I met with Fred. He's new to the car selling game, but seemed knowledgeable and ready to sell cars. He was very personable. Overall, my experience was smooth and easy. I would recommend this dealership and Fred to others. Victor and Vincent were very helpful with the finance part.

daniel.tomaz.330

16 de oct. de 2014

My husband and I had been looking for a car and we had already gone to quite a few dealerships. We decided to stop in and see if there was anything at Elmwood since we were in the area. We were only there a minute when Harrison came out to ask if we needed help. We weren't looking for a specific car, we were just trying to stay within a certain budget. Harrison walked us around to see if anything stuck out at us, and when nothing did he went to work. He worked very hard to find us something that met all of our needs, and was still within budget. We ended up finding a car that was a little over budget, but we weren't sure if we could swing the payments and we left with nothing. After thinking about it that night, and thinking about what a great experience we had and how hard Harrison had worked to find something for us, we decided to get the car. We called back the next day and let them know we were going to do it, and picked it up the day after. I really appreciated how helpful and patient Harrison was with us, and I think he is an asset to your team!

bgrillo2

16 de oct. de 2014

drifter3605"My customer experience was perfect"Sherman Jones Vincent Asermely and Jim Verdoia were very nice I would strongly recommend them to new customers. They went out of their way to make sure we were happy with our new car and all the sales staff made the visit vere helpful It is a very great place to buy a car

Suzannef

15 de oct. de 2014

We have to say this was our best car buying experience ever, and we've had a bunch! Nate "the new kid on the block" was super, He was able to find out himself or ask one of the other staff everything we asked about. Everyone seemed genuinely happy to help out. Victor also was great to deal with, he made the finance side a "piece of cake" and explained all the paperwork. Wasn't as painful as we thought it would be!! Overall we are pleased we went to Elmwood and would recommend to anyone.Thanks also to the guy that was able to bust open the screws that held our old rusty license plate on. LOLGood Luck Nate!!

drifter3605

9 de oct. de 2014

Marc Mercidieu and Vincent Asermely were very nice I would strongly recommend them to new customers. They went out of their way to make sure we were happy with our new car and all the features.

cptod

8 de oct. de 2014

From moments after we walked onto the lot through the sales process to the delivery we were treated with respect, honesty and made to feel like we were important. ALL of the sales staff made their way to us to say hello and have a brief chat. Even in the moments when we were alone- awaiting something, a nearby staffer would engage us in conversation, We were made to feel like we were "red carpet people."From the salesman, Marc, to Dennis the sales manager, to Victor and Vinnie from the finance office to the phone receptionist and the "back room folks" we have never been treated so well at a dealership. Between my wife and I, we have purchased 16 vehicles over our lives. By far this was the best experience at a dealership. That list includes a previous purchase from a family friend who was a salesman.

Acirelli

6 de oct. de 2014

I went to Elwood jeep knowing exactly what I wanted and needed. I am a client who researches everything I do before committing. Harrison Carter was very kind and helped me sort through the choices of my next vehicle. Together with Vinny and Victor, they were extremely diligent to get me the car I wanted at the price point I need to work with. Everyone was very welcoming and made me feel as though I was their only client. Being in a customer sevice industry myself I know how important that is! And it was appreciated! On the day of delivery , Harrison was right there to assist me with and questions I had about my new vehicle's features. He was very sweet and patient with me and helped me personalize my Uconnect and other settings. I'm four days in and love my new Jeep!

dorazmlin

5 de oct. de 2014

Elmwood Chrysler Dodge Jeep Ram is a great place to buy a car. They have a large selection of vehicles and the staff is great. Marc Mericidieu helped us find the right car for us. He compared various cars and helped us negotiate the right price. If you go there ask for Marc!

Mors

2 de oct. de 2014

We went to Elmwood Chrysler-Dodge-Jeep-Ram after we had visited multiple stores. One of the PREVIOUS stores we visited was BALD HILL ROAD's Chrysler-Dodge-Jeep-Ram, which had a big lot of cars, but very terrible customer service. The older gentleman there did not ask for our name or phone numbers, which is unprofessional conduct. Then when we took the car around, my sister wanted to take it for a drive too, as we were buying more than one Jeep Cherokee. He sighed and showed a face of irritation. When we went in, I wanted to buy more than one car, and wanted to negotiate a price around $24,000 for both, but the gentleman did not budge an inch. We would have bought it around the price of the retail, but that place has an unprofessional attitude. Luckily for me, I went to Elmwood and found Marc Mercidieu. He greeted us and took down our name and our preferences and got straight to work. He even helped us negotiate a price when we said we wanted something around $24,000. He was patient and very friendly, taking us to see every car that was best suited for us and found us two. We decided to buy both. Now, we didn't buy both just because the price was great, but the professionalism and dedication towards customers there is unparalleled. Their staff is excellent. If I had to recommend a dealership, it would be this one. Thank you Marc and the rest of the staff!

dana.francis1

26 de sep. de 2014

The customer service I received at Elmwood Dodge in East Providence was immaculate. Not only was the price exceptionally reasonable, everyone went above and beyond to ensure I was satisfied. I was not intending to buy a jeep this time around, but your staff overwhelmed me; and for this, you will have a lifetime customer. Thank you again,Lynn (Dana) Francis

becky.p.whittaker

25 de sep. de 2014

Noel Tavarez and Victor Amaral make a great team! From my initial phone call with James Bray to my first visit with Noel and then the last stop Victor, the entire process was seamless. Two years ago I leased a Wrangler from Elmwood and the experience was less than enjoyable. Noel and Victor renewed my faith in Elmwood, I will now recommend this team to friends and family.Service with a smile goes along way and these two have it down!

adugan90

23 de sep. de 2014

This was my first time buying a new car and Richard and Vinny made it a great experience! I love my new Jeep and I recommend anyone looking to buy a car to go and visit them!

RoyLeBlanc

23 de sep. de 2014

We just love Chrysler products and have been dealing with Elmwood Dodge for Sales & Service for years !! Marc Mercidieu and James Bray were great to deal with and made our experience quite pleasant. The finance team was quick and courteous and got us off the lot and on the road !! This is an Exceptional Dealership !!

tracy.nelson

17 de sep. de 2014

Throughout the experience, I dealt with James Bray, Marc Mercidieu, Vincent Asermely, and Dennis Freeman. All were friendly and courteous. I have to say Dennis Freeman is THE MAN. He worked out a fantastic lease offer on a Jeep that I absolutely LOVE. I could not be happier. I will definitely refer friends and family here. I will also purchase/lease here again. Thanks Elmwood!!!

tbird43

15 de sep. de 2014

I have been buying from Elwood Dodge for the pat 12 years, and thanks to Richard, Ben, Dennis, DD.T, Jim and Vinnie, this outstanding group of professionals has made all my purchasing, financing and servicing of my vehicles a great experience. I have and always will recommend Elmwood Dodge to all my family and friends.Thanks to all for a great partnership!!!!!!!!!!!!!Tom B.

casagirl1010

15 de sep. de 2014

Victor Amaral greeted us as we walked onto the sales floor and it was a great experience beginning to end! Unlike our car shopping in the past, this process was quick and painless.

tom diesel

13 de sep. de 2014

"AMAZING" I sat down with Noel Tavarez he was funny and friendly with my family.Also he was very knowledgeable with the sale. Thank you.

eflorez87

11 de sep. de 2014

I was sat down with with Sherman Jones because I was interested in purchasing a jeep wrangler. I first and foremost realized that he paid very close attention to everything I was looking for in a car and most importantly I felt no pressure to buy a car. This was not like those dealerships that start asking for the sale right away or call you constantly to annoy you regarding you purchasing a car. I've certaintly have had that happen to me and I know I didn't like it. Everyone in the dealership was coming out of the way to intruduce themselves to me. I thought that Sherman was a very friendly, understanding, funny and very charismatic person who went above and beyond to accomodate me in every aspect and i definetly recommend going to him for any assistance. The dealership did not have a white color jeep wrangler that I was looking for and Sherman continued to search until he found it and personally picked it up for me and called me once he had it on hand. Very appreciative regarding this dealership, simply AWESOME!

lemonbuyer

8 de sep. de 2014

Purchase a brand new Jeep Cherokee Latitude with V6 engine. Drove it home and heard a tapping sound coming from the engine. After several return trips to the dealership it was determined that the engine was defective. Chrysler and the dealership want to install a new engine. I want a new vehicle with a factory installed engine. This is what I paid for. The Jeep sits at the dealership with 500 miles on the odometer. We are at a standoff. Do yourself a favor and look elsewhere.

Mrodrigues6

7 de sep. de 2014

Very good car buying experience . Richard Miranda is a great asset to the company.he treated us like family.also he was very professional.you can see he has a lot of experience

gramangela

4 de sep. de 2014

We have been buying Chrysler products from this dealership for many many years. They cannot be beat! Love them! I have sent may of my friends.

EDTREO69

28 de ago. de 2014

I RECENTLY PURCHASED A 2014 DODGE CHARGER R/T BLACKTOP, I WENT IN LOOKING FOR A VEH AND FELL IN LOVE WITH THE CHARGER, THE SALES AND FINANCE TEAM WENT WAY OUT OF THERE WAY TO HELP ME GET INTO THE CAR I REALLY WANTED, THEY GAVE ME ALL OF MY OPTIONS AND WHICH WAS BEST AND WORKED FOR MY PERSONAL SITUTAION. I COULD HAVE NOT ASKED FOR A BETTER EXPERIENCE. NO HASSEL VERY QUICK NO BORING SALES PITCHES RIGHT TO THE POINT AND HONEST. VERY VERY HAPPY

JMU

25 de ago. de 2014

I hesitated to stop at a dealership without my husband in tow but it couldn't have had a happier ending! Shayne Dyer, sales associate, met me and showed me 2014 Jeep Cherokees I was interested in seeing. I know competition among dealerships is keen...I also know it was Shayne who brought me back to Elmwood with my husband to close the sale. Shayne was knowledgeable, courteous, and a pleasure to work with. Most importantly, he treated me as a valuable, potential customer and not as a female out of her element. Once a deal was agreed upon, my husband and I met with Vinny to work on financing which proved to be another pleasant experience. All paperwork was done on time and our new Cherokee was ready to go when promised! Will definitely recommend Elmwood to friends and family.JeanUlm

monkahmonk

21 de ago. de 2014

We originally went to Elmwood because our 2008 Avenger needed servicing from a dealer. While waiting we started looking around and ran into Victor. We explained the situation with our current car and asked to look at a few things while we waited. We gave him a rather large list of wants for a used car, and he led us right to a group of vehicles that had all the options we were looking for, in a price range we could afford. Victor knew our budget ahead of time, and never tried to steer us towards something we either didn't want or couldn't handle financially. After finding the right car Vinny was very thorough in securing a loan that was good for us, and not just a loan that would get us in the vehicle. All in all everyone was a pleasure to deal with and felt like they put our needs first when making any recommendations. Victor even came in on his day off to help finish up because we couldn't stay on the day we originally came in. I would recommend Elmwood Auto to anyone looking for great cars and great service!

Jessica Sanchez

15 de ago. de 2014

I had a very pleasant experience at Elmwood! I went to several dealerships in RI and hands down Elmwood was the best. I wanted to thank Harrison for his professionalism and helping me with all of my questions regarding Lease and Purchasing. Vinny, Mark and James were very accommodating, helpful and super nice! The staff here are one in a million! I just picked up my 2014 Jeep Wrangler yesterday and it was very nice that Harrison came in on his day off to make sure everything was good to go. I live just outside of Boston so its a bit of a drive, but I plan on going in to get some accessories put on because they were extremely friendly and took care of me from the beginning. Elmwood, thank you for making this car purchase a wonderful experience!! Love the Wrangler!! Definitely recommend this dealership!!

MannyTrips

13 de ago. de 2014

Outstanding service from every department we encountered. Your competitors should take note of the quality customer service your establishment provides. Elmwood Chrysler Dodge Jeep has earned our loyalty in regards to future purchases.

jdemello

7 de ago. de 2014

Just would like to say that Sales Richard Miranda was excellent to deal with. No hassle/stress free sale of my Jeep Grand Cherokee. I would recommend anyone looking to purchase a Chrysler/ Jeep first check out Elmwood Dodge.

stardustx2002

7 de ago. de 2014

I recently had a wonderful experience at Elmwood Chrysler Dodge, Jeep, Ram that I would like to share. I was shopping for a Jeep Wrangler and not quite sure if I was going to buy that day or just shop around. I pulled into the dealership and was greeted by one of the salesmen who was standing outside and had observed me pull in. His name was Marc Mercidieu. He took me into his office and began the sale, however, the sale was handed off to Sherman Jones in a very friendly and professional manner as it was the end of Marc's shift. Mr. Jones continued the sale all the way to the end. Both gentlemen handled the sale in the most superb manner, being always professional yet friendly. I didn't feel that I was at a dealership, I felt like I was visiting new-found family so to speak. I also had a great interaction with Vinnie who did the financing details and worked hard to get me what I wanted and did a darn fine job! Everyone who passed me greeted me, including 'Jay' who I believe is the owner. I was offered coffee, I never had to wait too long while details were worked out and I feel that I was treated like gold. I have visited several other dealerships in the area with much less-than positive experiences on both occasions so my experience with Elmwood Chrysler Dodge Jeep Ram was such a refreshing departure. I would recommend this dealership to anyone in the market for any of the brands they carry and will end this by saying that the customer service I experienced there is second to none! Kudos to this dealership!

ddbberry

7 de ago. de 2014

We purchase/lease cars quite often, and this was by far the easiest and most positive experience we have ever had! The sales team was very helpful and accommodating in assisting us to find the lease plan that best fit our needs. They were very straightforward and explained our options.Harrison was awesome (and patient) in helping us to narrow down which car had the options/etc that we were looking for.We will not hesitate to refer family and friends, as well as to return the next time we are looking for a vehicle!

Chuck2834

6 de ago. de 2014

I was originally interested in purchasing a new Dodge Charger and left with a new Chrysler 200 based on James's recommendation. It was actually less expensive and a much better fit for what I needed for work. Unlike other dealerships I visited, James listened to what I wanted/needed rather than push for a sale. Thanks to James I have a car I love, with everything I needed, and fit my budget (Based on sites like truecar.com I got a very fair price). Once I left I noticed a slight rip in the backseat which they are replacing at no charge. I also got a screw in my tire within my first week of owning the car which they also repaired at no charge. I expected to pay for the tire repair since that wasn't their fault at all and never asked them to do it for no charge, but they did it anyway. Great experience buying the car and great service right out the gate. I will definitely be going back to purchase my next car and will recommend James and Elmwood Chrysler Dodge Jeep Ram to anyone looking for a new/used vehicle or service.

old bowler

2 de ago. de 2014

with the sales person rick rugiero we had the greatest time on a rainy sun afternoon spending big dollars and getting a new town &country we also looked at 4 or 5 cars before we picked one he was great thank you again

qwerty08

27 de jul. de 2014

For my first time buying a car on my way this was a great experience. They made it simple and easy for me to understand. The people were all very helpful and super friendly. The sales rep i got did a great job at making me feel comfortable with what i was doing! I had done my research prior to going so i already knew what car i wanted but Marc was very helpful and made the process enjoyable. I recommend people to buy their cars here, they truly care about their costumers.

zitimacoroni

15 de jul. de 2014

I called the dealership before heading over to schedule a test drive. When I arrived the car I requested was washed and waiting. I drove the car and liked it but I wasn't in a rush to buy. I had the privilege of meeting Sherman Jones and after looking at one more model I forgot why I was there. Sherman is so friendly and he never tried to get me to buy more than I was comfortable with. I was 100% relaxed and ENJOYED buying a car from him.This place is not your typical car dealership. They are a family business and treat employees and customers like family too. I did my homework on price, incentives, etc. and they worked really hard to make a deal with me and find additional incentives to get the price where I needed it to be. Kudos to Elmwood Chrysler Dodge Jeep Ram. They've got it right.

Krystle83

15 de jul. de 2014

Buying a car has always been a dreadful experience. You walk on the lot, feel like you are being attacked by a bunch of sales reps and it turns into you vs them. Then if you do decide to purchase a car, you go into the dreadful office and feel uneasy with the finance person. That experience is the complete opposite of what I had at Elmwood. My sales rep Richard Miranda put me at ease the moment I met him. He actually listened to what I wanted and he made me feel like he was not just about getting the sale but actually cared that I walked away with what I was looking for. He was by far the best sales man that I have ever dealt with. After test driving one car, (I did my research before going), I decided to purchase the car. This is when I met Vinnie. I cannot say enough amazing things about him. He took over the great experience that I already had with Richard and continued to make me feel at ease. He was so helpful and at the end of the whole process, I ended up with my perfect car at the price that I could afford. I will not deal with another dealership again. Elmwood has a customer for life. Richard and Vinnie are a great team and I will tell everyone I know who is looking to purchase a car to go to Elmwood. I cannot thank you enough Richard and Vinnie.

sandro21

13 de jul. de 2014

Best experience I've had purchasing a car, very friendly atmosphere, great people to deal with. I would strongly recommend friends to buy a car here.

Mcbill

2 de jul. de 2014

They got me out of my lease and put me in a new truck and kept me payment the same and now I own it

paparassi

24 de jun. de 2014

My wife and I went to purchase a van we saw in their web site. We actually got a better deal with the assistance of Dan (salesperson) and Vincent (financial manager) which was extremely helpful and really knows how to help a customer. All employees were very friendly and respectful. This place makes you so comfortable that you forgot is a car dealer. Thank you guys.Tomas & JeannettePawtucket RI

Jewel2258

15 de jun. de 2014

No pressure to buy, all employees were extremely friendly. Worked with us to get the vehicle at a price we could afford! Thanks Alex and Vinnie!

lmnop7141980

2 de jun. de 2014

Great dealership to buy a car from . If your looking for a great deal and a frienldy sales person Richard Miranda is the person to see

dustysmom

23 de may. de 2014

Yet another great experience....Richard Miranda went above and beyond our expectations again. Loving my new 2014 Ram and looking forward to the gas savings. We'll be back.

pilch13

13 de may. de 2014

I made an appointment to have my water pump replaced because it was making a squeaking sound. When I picked up the vehicle, it overheated after driving less than one mile. I waited over an hour for a tow back to the dealership. I was told that they neglected to attach the hose properly, it disconnected and all the antifreeze leaked out. The "fixed" it and washed off the engine for me. I drove less than a mile again and the coolant temp began to rise so I drove it back. They assured me everything was fine. On my way home from work that same day, my heat no longer worked. When I called to tell Mike, he said that luckily that problem would have nothing to do with what they did today. I know that the heat is affected by lack of coolant levels. I think he assumed that being a female, I would have no clue. I don't trust this place, their quality of service, and I would not go there if I was paid to use them. When I was waiting for my vehicle, another woman in the waiting area said she was also untrusting of the service, but did not know another dealership she should go to. I for one will not be back.

copicut

11 de may. de 2014

I recently purchased a 2014 Jeep Grand Cherokee Limited from Elmwood Dodge; I have purchased many cars from them in the past. I ordered the car and was told it would take about six weeks, after a day they located the same car at another dealer and advised me it would be delivered in a couple of days. I picked up my new car signed the paperwork and on my way. Elmwood Dodge continues with their reputation for excellent customer service hassle free!Special Thanks to Jay & Vinnie as always!!Love the Car! Torres Family

rp1950

4 de may. de 2014

The salesman,Richard Ruggiero, was recommended by my daughter. I was very nervous about leasing a car on my own but was immediately put at ease by Richard's greeting,knowledge of what i wanted to lease and taking care of all my questions. His sense of humor was also a big factor in the experience. I can himestly say that the car the price and especially the service was excellent!

mjmarino8

23 de abr. de 2014

The whole car buying experience went very fast for me and I found something I liked very quickly. Even with that, I never felt pressured to buy or uncomfortable with the sales process. Noel Tavarez has a laid-back and friendly attitude. He is honest - a good guy. His superiors reflected this as well in the bargaining process by display a level of honesty and fairness that went above and beyond what I expected. Throughout the process (my first car buying experience), Noel made me feel comfortable and was very patient with any questions I had.As the process continued, financing was set up with help from Vinny, who was just as delightful as Noel. Both of them were able to take my needs and make them a top priority. Best of all, they were average guys: funny, hard-working and friendly. It was not like other places I had been where the atmosphere felt overwhelmingly corporate and intimidating. This whole process was more like talking to a neighbor.Noel has been immensely helpful post purchase as well. He is ready and willing to answer any questions I have and he follows up with me right away (even when he is on vacation!). I would recommend this dealership to anyone looking to buy a car.

choppy4

22 de abr. de 2014

Richard was very enthusiastic about giving me the best trade in value & price on new truck. Told me & my girl about the quick service department and transportation available to us on car service. We both felt like he was our best friend & would do anything to make us satisfied.thank you from George(Choppy) & Bev

elmwood14

13 de abr. de 2014

Mr. Miranda was professional throughout showing of vehicle, negotiation of price, paperwork, getting it registered and delivering it to my home due to my work schedule. I would go there again as I have 4 times prior for my trucks.

tradz

7 de abr. de 2014

From James helping over the phone, to victor being straight forward and helpful with our questions, to al following up with our insurance. Thanks again.Todd and sara

RDANIELSON

29 de mar. de 2014

My wife and I bought a new Dodge Charger from Elmwood. We were very happy with sales staff and their knowledge of the vehicle we were looking to purchase.Our experience during the negotiating process was excellent and we believe we were offered an outstanding price.Everyone at Elmwood acted in a professional manner and I would not hesitate to recommend them to my friends.We have taken delivery of the Charger and are extremely happy with vehicle.

mjackson45

28 de mar. de 2014

I just purchased my seventh Dodge Caravan from Elmwood Dodge. I would never even think of going anywhere else to buy a vehicle. When I found them 15 years ago, I was shopping for my first van. I found them to be professional, knowledgeable, efficient and competitively priced. My first buying experience with them was so great that when I wanted to trade in that van for a newer model, I knew I was going back to them to do so. Since that first experience, I have had the pleasure of buying from them six more times! Their whole goal is customer satisfaction. Each time I purchase a vehicle from them, I feel as though they listen to exactly what I want and need and work hard to make it all happen for me with very little effort on my part. They understand that their customer's time is limited so they get right to work on finding you a vehicle at the best possible price/value. They don't play games, it is very straightforward. Their salespeople are courteous, smart and attentive. The owner is always visible and approachable on site at the dealership. He knows how important each and every customer is to the success of his business and it is evident that he cares about each sale. Richard Miranda is my sales person. Richard is a great listener, is enthusiastic about his vehicles, is terrific at following up with you to let you know exactly what is going on and when. He is very professional and a pleasure to deal with.I encourage anyone looking to buy a new or used vehicle to contact Elmwood Dodge. They are the best there is!

ryno21

26 de mar. de 2014

This visit would be my second visit for seeking the purchase of a new car, and once again i had resulted in success with the most satisfaction. At first this time around there was a tough speed bump to tug over to finalize my purchase of my new Charger R/T. Elmwood's sales representatives and managers were able to pull through after a couple days to work within my means to make their sale. I once again left happy and satisfied with there service to both make the sale happen and get me into my new car.

Djcatra81

20 de mar. de 2014

The best teamwork ever....Thank u for everything ....For get me the car of my dreams..God bless you all keep up that good work.

epfdengco1

19 de mar. de 2014

Iv dealt with Rich for a number of years now through 4 vehicle lease / purchases, and he continues to show what a true professional he is every time. This particular purchase was for my daughters first vehicle that would be hers alone. I was very proud of the way she worked through the decision making process to be as practical as possible. This process for my daughter took approx. a week. During this time Rich worked with us sharing different ideas as to what might suit our needs and at the same time putting no pressure on us to make a rushed decision. Finally when a decision was made she/we were confident it was the right one. On the original Saturday that we worked with Rich for a good part of the day including negotiations my daughter was present for all. When we left she commented on how much she enjoyed dealing with Rich during the process. Rich's demeanor allows one to feel comfortable enough to take care of the business at hand but still be able to enjoy a laugh during the process. On the other side of the purchase was Vinnie in the financing office, another true professional, who was as patient as Rich, explained all options, and was straight forward and honest. Vinnie worked to obtain a great financing rate for us at the term we were looking for. This solidified the experience. Vinnie was keenly aware of how much every dollar counts for a young women who will be eventually assuming the payments upon her graduation this summer. The final rate Vinnie was able to obtain gave my daughter more confidence in her ability to make the payments and her overall decision. Rich / Vinnie as I told you the other day, thank you!!!! As we all know when our kids are happy we are happy!!

justel444

16 de mar. de 2014

Originally came to dealership to look at 2014 Dodge Grand Caravan to replace my old (2003) Dodge Caravan. Rich Miranda was the salesperson that I came in contact with. He was great. He answered all questions that I had. A few days later, I came back with my husband to look at the vehicle and possibly buy the vehicle if the price was right. We negotiated a great price and purchased a Dodge Grand Caravan SXT 30th Anniversary edition. At time of delivery, Rich explained all features of the new vehicle to our satisfaction.

KevinFarley05

7 de mar. de 2014

I saw the vehicle I like with the price advertised online. I printed a summary of this vehicle and took it with me to my appointment with my salesman. After i test drove the vehicle, One salesman passed me off to another salesman who proceeded to tell me that "Their advertised price" was not available to me. I was going to have to pay an extra $1500 if I wanted this vehicle. I was given a lot of non sense as to why this was. I found that upsetting. This was a bait and switch. If they are going to advertise a price of a vehicle, They should honor it! To do otherwise is a very poor business practice.

cindygould

28 de feb. de 2014

My overall experience working with Mr. Miranda and Mr. Bray was amazing.They answered all my questions, were returning my calls promptly and did their best to accommodate me in the price range I wanted. They were not pushy in any way.I would recommend this dealership to anyone I know needing a new vehicle and plan on bringing my daughter there soon for a new vehicle.

Keith24935

28 de feb. de 2014

Noel was very helpful in the car buying process. He listened to exactly what I wanted in a car, and was also able to take my per month payments and down payment and match them to exactly what I wanted. He was very friendly and personable. I would absolutely send anyone else I know that needs to buy a car to him. Overall great guy.

WyrdWeaver

26 de feb. de 2014

I went into the dealership with a clear picture of what I wanted. My husband and I sat down with Sherman, and were immediately treated like old friends instead of a prospective sale. We found the car that I fell in love with. We came back the next day to finalize the sale and everything went very smoothly; until I got hit, in my new car, while leaving the dealership! The amount of concern shown by all the staff was tremendous - thankfully it was only a minor accident. The body shop manager couldn't have been kinder in helping me with the insurance company and giving us a clear picture of what needed to be done. I'll be heading back there to have my Challenger repaired, and honestly, It will be nice to visit with everyone again.Best experience buying a car that I've ever had (minus the accident!) I would definitely recommend Elmwood Dodge.

ikingston

24 de feb. de 2014

Extremely friendly service, fantastic prices, fair negotiations, and happy/exciting atmosphere. Spent a total of 2 1/2 hours at the dealership and left with a beautiful new car. Would highly recommend.

hellooooo99999999

23 de feb. de 2014

What can I say.I found this for the most part the same as the others.Vinny did diO a great job.I told him which finance company to go through and he did not try to push another on us.He explained clearly that if we add the lifetime warranty we would get a lower rate.Downfault is as far as we knew the loan was going to be under me and not my wife.We mainly dealt with R J for the sales rep.Hate to say he was like others.What I mean bye that is when we were talking about the price he gave us the ole were not making money on this.While we were in with vinny he was suppose to pull the car out so we could go for a drive.He was nowhere to be found when we finished with vinny.Come to find out he was on another test drive.Dennis sent me a form letter on 2/20.He asked how everything went and if I had any concerns please either call or e mail him.I emailed him that night with a small issue,at this moment I still haven't got a response.When we went to pickup the car there was a issue that R J and Mark watters did take care of

chrisladeira44

22 de feb. de 2014

I went to Elmwood dodge to look at a ram 1500, not thinking I would buy one on that day. I ran into Richie Ruggiero jr right off the bat he was supper nice and knew his stuff. I would recommend him and dodge to everybody I know,but I still think they should of filled the tank with more than a half a tank of gas.

jlegon

21 de feb. de 2014

Richie, Ben and Vinny made this experience the BEST!!! They were very professional, funny and knowledgeable. Won't go anywhere else in the future for my next car. I left the dealership feeling like they were family!!!! My fiance went two weeks later and bought his new car with the same three Amigos, haha!! We love these guys. I will recommend anyone that tells me they are shopping for a car to Elmwood Chrysler Dodge Jeep Ram. I also met Jim in Service, what a wonderful person. Looking forward to taking my car there for its future services.

Capec5

15 de feb. de 2014

When I arrived for the first time at the dealership I was greeted by a smiling welcoming salesman named Richard Miranda who was professionally dressed. Shotly afterwards the dealership team arrived and I met Dennis, Vinny and the owner Jay. Each person on the team was well informed on there specialized area. Dennis provided information on the service and preperation on the m/v, Vinny process the finances with finess and Jay followed-up to make sure I was satisfied. On the day of delivery the m/v was washed and clean. Richard would not allow me to leave until he provided his on land lessons on the equiptment of the m/v. Overall it was a grat EXPERIENCE!!!!!!!!!

bubsy315

9 de feb. de 2014

I just purchased a new vehicle from Richard Miranda and the level of service that I received was exceptional. He made it a smooth/hassle free process. Vincent and Afif also assisted with the loan and completion of paperwork and they were both very friendly and pleasant to deal with. I was not expecting the process to go so smoothly and I am very greatful that it did. I will absolutely be recommending Elmwood to my friends and family.

RIJohn

31 de ene. de 2014

Why am I writing this review?Because it's the best car buying experience that I have ever had! The above folks were very patient, not at all pushy, and most of all very friendly. I cannot say enough positive things about this business. Their efforts and honesty is something that I've never seen in my 30 plus years of purchasing vehicles. This was my first lease, and the only thing I regret was not doing it sooner and learning of Elmwood Dodge until now . Ben (the General Manager I assume) and Team (Mark Watters was my salesman) took all my leasing fears away by showing me EVERYTHING. No hidden costs, "bait and switch" etc..... Even their Business Mananger, Afif Khoury, made the closing of this deal relaxed and friendly. It's like a family atmosphere there....See these folks before you buy anywhere else! (And no, I was under no pressure to send this review by anyone).....

kdudley

20 de ene. de 2014

Bad start of the year, my parked car was totaled, having one headache after another to replace it. They did everything to make it better.

Galacticstudios

18 de ene. de 2014

I had the greatest experience at Elmwood. Sherman Jones was an excellent caring sales rep, who took the time to understand what I needed, and found the truck I wanted right off the bat. I don't say this lightly, as I was shopping for weeks online, an spent time at about a dozen other dealerships. My experience left me very very satisfied. No. More than that, I feel as I got to meet and work with a whole family, who are dedicated to making me feel at home. The care didn't disappear when I drove off the lot either. I needed a slight alignment after driving it on the highway, it was so slight, but there car care took care of it free of charge. I've gotten follow up calls to make sure I was happy with the truck - who does that? Thanks Sherman! You've earned my loyalty, and my business for many years to come.

magic2014

14 de ene. de 2014

Customer Service was great from start to finish...Quality of work from the service department was excellent....Friendliness from Telma and Robin was the best...Overall experience treated me like family. I have been buying and servicing my vehicles for over 40 years and never had a dealership that is customer first like Telma and Robin treated me....Hopefully I will always have both of them to take care of me for all my service requests... Great Job to all. Both Telma and Robin was one of the reason I came to Elmwood Dodge to buy my new vehicle knowing how great the service department is....Price was the best.....Just want to say that my experience from buying my new Dart from Justin and having a great service department will go a long way to telling my family and friends about Elmwood Dodge...Kept up the great work you do.....Raymond Coppola

Craigtyler87

9 de ene. de 2014

This was my Second purchase from Elwood DCJ, This time I purchased a 2012 Dodge Avenger. Noel was my salesman both times and the best person I have ever dealt with. He goes out of his way to take care of each of his clients personally, never passing me off to anyone else, always making sure he is available when I walk in the door. Vincent took care of the Financing, with my credit I was very unsure if I would even get approved. After my car was totaled in a car accident on Christmas eve they took the worry out of my hands and had me approved in less than an hour. This is, was and always will be my Dealership for life!

richardgizzareli

6 de ene. de 2014

Noel and Vinny were so helpful. I recently had a total loss on my vehicle and was not looking forward to starting over or having to take on a car payment again. They made my buying experience so easy. Thanks to Noel who walked me through every step and Vinny for getting me the best financing rates.

nickf123

4 de ene. de 2014

Submitted a request through Truecar.com and James Bray called me within a half hour with the list of Jeeps they had in stock. Elmwoods Truecar price was $1000 higher than another competitive but they actually beat the competitors lower price by $600!! Same car!! Ask for Richard Miranda, never pushed anything and was the easiest car salesman I have every dealt with. I would recommend Elmwood and buy from them again.

marcus7757

3 de ene. de 2014

Came to the dealership on a Saturday to look at some different cars and received amazing customer service from Sherman Jones. Mr Jones answered any and all question me and my wife had for him and Mr Asermely walked us through the whole paper work process. Come Monday afternoon I was walking out with a new Jeep.

jmwgoss

29 de dic. de 2013

My husband and I had a great experience from start to finish at Elmwood. The entire staff were friendly, helpful and took great care of our needs. Victor and Mark helped us find the perfect car for our family and were not pushy at all. I highly recommend this dealership and will be referring my friends and family there in the future.

magic2014

28 de dic. de 2013

I hope these same employees are there when I need to purchase another auto. Would not want to go to any other dealer in the state of Rhode Island. Greatest service I had ever had at dealership. Would recommend to anyone to check out for any new or used auto. I been purchasing autos for the past forty years and the best overall service. Quality of Work was great overall. All employees were very friendly to me at all times. Overall experience was the best that I have had in years. I checked prices at other dealers and found Elmwood Dodge to be one of the best in Rhode Island...... Great employees...... James, Justin & Dennis They are a great asset to Elmwood Dodge......

bedpilot

21 de dic. de 2013

This is my 4th purchase at Elmwood. I continue to return since I like the way that the sales team deals with the customers, great service, very knowledgeable and great prices. I strongly recommend this dealership if you are in the market for a new or used car.

linob

18 de dic. de 2013

This is the second vehicle I have purchased at Elmwood and both times I have been very happy with the outcome. Richard Miranda is the greatest salesman I have ever had the honor of dealing with and the rest of the staff are equally as great.

garyctm

12 de dic. de 2013

I had several dealerships in my general area to purchase my new Jeep Grand Cherokee SRT from but in the end I chose Elmwood mainly due to their employees, James made the experience comfortable and the process was transparent. Justin did a great job during the delivery of my vehicle. This is an excellent place to do business with, they "get it."

jojoran

11 de dic. de 2013

Noel was friendly and helpful and really explained the options available when we were looking to buy a Jeep. He came in on his day off to finalize things for me. Excellent experience.

Ogiee08

11 de dic. de 2013

I would absolutely recommend the sales department. I honestly had fun buying from Dave. It was great. I would not recommend the service department. I find Robin to be very rude and doesn't even pretend to care. I will not be returning to the service department. I will go to Metro instead.

tmarvuglio

6 de dic. de 2013

I've dealt with a number of car dealerships over the years and none have come close to delivering REAL customer satisfaction than Elmwood Dodge:Chrysler:Jeep. Richard and Dennis are friendly, attentive and helpful through the entire purchasing process. Jimmy and Joe in Service are the best you'll ever work with. Vincent is very professional obtaining financing that is commensurate with a credit rating and affordable within a budget. I've been trading in and buying new cars/SUVs for a number of years with Elmwood and I'll never go anywhere else for a vehicle. The Chrysler/Dodge/Jeep high performance line has always been something that I've appreciated but what will keep me loyal is Elmwood. One of the biggest fears of buying a vehicle is what happens if there's a problem. From my experience, Elmwood will make right. This place is the best!BTW... I've mentioned some of the people I work with directly but the entire Elmwood staff is a top notch customer service group. Friendly, professional and considerate.

tkillea

6 de dic. de 2013

My experience with Sherman Jones was great! Mr Jones was very down to earth, friendly, respectful, and didn't try to hard sell me a car or any nonsense like that. Dealing with him and the staff at Elmwood Dodge was easily the best car buying experience I've ever had. I would recommend them to anyone in the market for a new car. I have nothing but positive things to say about Mr Jones the folks over at Elmwood!

crash

1 de dic. de 2013

Noel was very good to work with and treated me well as a customer - and did not try to b.s. me. I would have liked to see some better incentive for being a returning customer, having bought my previous vehicle there (the one I was trading in).EVERY dealership that advertises pricing shows numbers based on incentives that most customers will not benefit from. I continue to be angry and frustrated that the ADVERTISED price for my car on the day I bought it, was $1500 less than the price I actually had to pay, despite being a returning customer with excellent credit. If I was a military veteran turning over a lease, I would have gotten the price advertised. Elmwood's web site at least has a disclaimer posted very visibly instead of in fine print, unlike some competitors.I shopped around extensively, and the price I got at Elmwood was definitely the best deal that I found.

mikeymopar47

28 de nov. de 2013

very good to deal with,my family has bought 3 vehicles thus far from them.They found the vehicle i wanted and made sure i was satisfied.

rluker

26 de nov. de 2013

There are reasons most people do not like working with salespeople. Elmwood did not project any of these reasons during my visits. The showroom atmosphere was comfortable and the staff were friendly and helpful. Most of all my questions and concerns were addressed with no pressure. Given my personality, if I had felt pressure to purchase, I would have walked out and not been back in spite of the fact that they had the vehicle I wanted at a price I knew was competative.Noel Tavarz did a great job in getting me the vehicle price I wanted and the trade in allowance I was asking for. All of this was extremely important in the opportunity to put me in my first new vehicle in 10 years.I so appreciate all of Elmwood's help in getting me into my new Jeep Compass! I'm loving it!My only hope is that their service department is as wonderful as their sales department, but may I not have to find out any time soon.

Kazilou

24 de nov. de 2013

After doing a lot of research, my wife and I chose the Elmwood Dodge dealership to purchase the Dodge Journey SXT 2013. Their prices are very economical compared to the other dealerships in Rhode Island. If you are interested in buying a car, they often run some promotions and offer discounts so better check their Elmwood websites from time to time.Mark Watters was our salesman, he was very pleasant and knowledgeable about the products that he is selling. He answered all our questions satisfactorily and explained all the features of the Journey intelligently.The stress of buying a new car was eliminated very quickly. It was like meeting a friend whom you haven't seen in a long time. He offered us a great trade in value on my old car and we were able to get our new car for a great price. We are extremely pleased with Mark as our salesman, the Elmwood Dodge dealership, and with the performance of our new car. We highly recommend this dealership to any prospective buyers!

Sandraven

22 de nov. de 2013

All of the employees were friendly and professional. The trade in value on our car was extremely good and the price on the car purchased was excellent. The whole experience at Elmwood was very positive - would definitely recommend this dealership.

bruajr

22 de nov. de 2013

Buying from Elmwood was one of the best car buying experiences that I have ever had. When I came in for a test drive they did not have exactly what I was looking for but I took one of their trucks for a ride anyway. When I returned from the test drive there was no pressure to buy anything right then and they even encouraged me to wait and special order exactly the truck I wanted. After shopping around for a couple weeks for the truck I was going to order I came back to Elmwood and within 10 minutes of specking out the truck we were in agreement on price and my trade in value without the long drawn out process that usually accompanies buying a new car.

911pro

22 de nov. de 2013

Richard Miranda, Dennis and Vinny made this purchase as smooth as ever. They found the exact car I was looking for, set up the deal, and off I went with the new car. No games, no salesman BS, no financing troubles. I wont buy my vehicles anywhere else.... period.

deputydasilva

18 de nov. de 2013

Richard Miranda made my experience buying a new car awesome..I came from another dealership VERY unhappy. He made me feel very comfortable and important. I really feel like I made a good friend there. I will recommend anyone and everyone I know who is looking for a car to Richard Miranda.

kaguiar930

7 de nov. de 2013

From the moment we walked in we had a great experience. Everyone was very friendly and we didn't feel pressured to buy. They gave us a good deal and took care of us. Would highly recommend!

LBurtchell

7 de nov. de 2013

We were very happy with Elmwood Auto Group for locating just the right vehicle for us. We had a very pleasant experience dealing with Noel Tavarez and everyone at this dealership. We have received great service and would recommend Elmwood Auto Group to friends and family.Laurie Burtchell

Mitabelo

4 de nov. de 2013

Went in with a specific vehicle in mind. Richard Miranda was wonderful!! Explained all the features of the car and provided demonstrations. Very friendly and knowledgeable. Because of a bad experience purchasing my previous car, I was nervous about making such a huge purchase and Richard made me feel at ease and confident that I got a good price. Vinny also worked with me to keep the payments under my maximum -- he did it by 25 cents but he did it! Pick up day was also an easy process. Overall the best experience I've had purchasing a car. It is no wonder Richard had so many plaques... he deserved them. Friendly, upbeat and a great sense of humor. :) Thank you! We look forward to continuing the relationship through the service department, which Richard also took the time to walk me through.

brandyd89

1 de nov. de 2013

Mark was amazing! He was so patient with all my questions and requests. He worked with me at the dealer to ensure that I got exactly what I wanted! Mark was kind, funny, and attentive throughout the whole process. He was quick to return ALL of my e-mails and phone calls before I purchased my car, but more important to me, is that even after purchasing, Mark is still committed to making sure that I am completely satisfied with my Jeep. Mark went above and beyond the call of duty in helping me purchase my new Jeep-- I trust him completely and without hesitation would recommend him to anyone in the market for a new car. I am moving to Virginia in a few months, but I think I would drive all the way back to RI to purchase another car from Mark in the future. Thank you Mark!!

RobinNeve

30 de oct. de 2013

My husband an I both a 2013 Jeep Wrangler and had nothing but Problems, My husband had to return several times for maintence and repairs,He lost time out of wk and spent a lot on gas. I had to beg to even get a cash voucher for our troubles..On our last visit for his oil; change they found a leak in the axle shaft..That was the last draw. This jeep is only 10 mths old..My husband deciced to now trade it in,although he really like the jeep for a 2500 Dodge Ram pick up..Now I had to pay Taxes all over again. After I just paid $2000 in taxes 9 mths ago.So To me thats money out the window!!!And when we picked up the Truck,The gas wasnt even full.. Vinny in Financing was very pleasant and this has nothing to do with him. Most of the staff were nice,But I feel as though Nobody really helped us. and I do not feel as though we were treated fairly. We should of got the new truck for less,due to the money we lost on the jeep.My husband so far seems happy with the truck,Although I will never come there again. I hope we do Not have any troubles with His New dodge!!!

rockifella

30 de oct. de 2013

Went into dealership to price the purchase of two new 2014 vehicles a wrangler and a cherokee. We worked with Noel in the office and he was a pleasure to deal with and was upfront about what could and could not be done.He was also able to answer questions and get us pricing very quickly based on what we were looking for.When we arrived both cars were ready to be viewed and we were given complete access to the cars etc..After the deal was complete we went to pic the cars up and once again they were ready to go and Noel had all the paper work ready which helped with our two kids and made the process as painless as possible.Lastly - Noel went above and beyond and after the deal was complete he went ahead and got us oil changes added for both cars for the next two years at no charge which to us is a huge deal and great bonus!!

bstmartin1

22 de oct. de 2013

My wife and I had an excellence experience with Mark Watters. He was kind and courteous. He allowed us to work at our own pace and delivered on the exact vehicle we wanted. He was not aggressive or intrusive. I will be visiting with him in the future for sure. This was by far the best experience we have had in purchasing a car.

Scootertrash1959

20 de oct. de 2013

Awesome dealership; just purchased my 6th vehicle from them. I travel all the way from cape cod here; because that's how great this dealership is! Always have been easy and more than fair to deal with; no BS; just honest people throughout the entire dealership. I travel from the cape there for all my service as well; folks might think I'm crazy to go so far; but their like family; and have always taken great care of me! You won't find a better dealership anywhere!

Rnyzio58

17 de ago. de 2013

The experience at this dealership was the best experience I've ever had at a car dealership! Kevin Raposa was very courteous and knowledgable about our new Jeep Cherokee. He explained all the features and showed us how everything worked on the car before the test drive. There was no pressure to buy and he really worked with us to get to a price and payment that was comfortable for us. This dealership did not play games and try to push any extra packages or warranties on us. The finance manager Vinnie was awesome too! He got us an even lower rate on the loan than was quoted to us. The owner was friendly, coming in to introduce himself and thanking us for buying a car at his dealership. We would definitely recommend Elmwood Dodge to anyone who is looking for a new or used car, and when I need another vehicle, we will definitely be back! Thank you!Dan andRuth Nyzio

Tncvan

6 de ago. de 2013

My Town and Country 2010 van has been to the service too many times. After my last time I visited them for a door problem I thought I would never go back there again. First checking I was totally overlooked. I'm standing in the service area and no one would address or make eye contact with me. Two service reps were talking back and forth using PG 13 language (I'll be nice and not repeat it) in front of my two children. When I finally did get service the service rep was curt and not very friendly. I felt I was being talked down too and it was not a good feeling. I told him I was taking my kids next door for breakfast and left my cell number for him to call. When I returned the rep stated there you are and informed that the part needed to be ordered so I was fine. I asked if the battery would be drained by the door not being fix (it had happen already) I hope not was the answer I got. When asked when the part would be in I was told maybe a week. Anyways when the part did come in and the door was fixed my wife asked why on such a newer van would this happen the we were told things burn out and ask if this would be a problem with the other door who knows was my answer. A few weeks later my van failed to start and I decided to give them another shot (maybe it was just an off day) and had my van towed there. That was a big mistake. I talked to them at 8 that morning and by 5 we got a call that the part had to be ordered etc. My wife had a few questions and concerns that the service rep did not know and/or could not address. My wife asked to speak with the service manager Jim Vidoia to address these issues but was told he was with someone and he would return her call. Jim did not return the call. The following day I got a call to pick up the van. I asked the service rep why my wife's call had gone unanswered twice and she did not have an answer. I asked for Mr. Vidoia was told he was not in. I asked for the GM/owner name so I could email, talk to, write a letter, etc. to them and the service rep would not give me any information. We just have Jim was the answer. 30 seconds later when I recalled I was given my answer. Mr. L'Archevesque I hope you address your service dept. I thought I found my dealership for life (or a long time at least) but given this treatment I am unlikely to give any your dealership another penny. Jim Vidoia did finally return my call and while he did answer my questions and explain about the van issues. He had no answers about the poor service.

John5642

17 de jul. de 2013

This went from what I interpreted as bad customer service to one that kept loyal customer. I believe the only real problem was miscommunication between service intake to the service department manager (Jim) this caused a bad feeling, I felt blown off. In the real world "it" happens within any support technical or mechanical. Also after going back and fourth to speak with Jim I can see how a callback might get missed this guy works his tail off. At first I gave this dealership rating a 1 (at first). After working with Jim whom corrected the problem, which was just a mistake during a service visit (accidental broken piece on lower air intake). Elmwood Dodge/Chrysler covered the labor, made it a priority and not only brought my wives T&C in ASAP had only their foreman Ernie(whom was great, spoke to him personally) do the install.. Afterward James Bray(Service Manager) wanted some details regarding the experience, from A-Z (which in my opinion, right there speaks volumes that they cared about making customers happy and loyalty mattered to Elmwood Dodge/Chrysler). In this day in age most major companies are bottom liners ("all about $") ,business have to make money, they wouldn't exist if they. When they do this at the cost of bad customer service, you lose more than money, you lose loyalty which in the long run is worth the most. James Bray that I had this particular conversation with understood that completely. I believe Jim did too, we didn't really speak "business talk" but he knew keeping a customer was worth more than anything. So I explained the chain of events on what went on. Technical diagnosis is a pain sometimes you have to fix a problem and see if something else remains, during the course air filter lower plastic clip broke which being plastic happens. My wife who brought the care in for a tune up then eventually noticed coolant leak they troubleshot this and found some leaking near the intake manifold gasket,(this was in fact two separate issues you could clearly see on the cylinder head coolant dripping) and was fixed, there was still as slight leak the next day, I looked myself and could see the side of the radiator had a leak and brought it in a for a quote\possible repair, during one of the visits the air filter was changed and that's when the piece to the air box broke. To fix the radiator since such easy to access I went aftermarket put this in 45 minute job just to save some money, I also saw why the surging was going on that my wife mentioned, The clip retaining the top part of the air box was snapped off. I explained after the service manager replaced the bottom portion and made things right, they are now a 5 in my book (just fixing it, and talking it out with Jim went from 1 to 5). Working with Jim and James, who understood the issue and corrected it (unbelievable ETR).Needless to say I Couldnt wait to come home to update my review on dealerrater.com. The dual coolant problem is just BAU technical support you have to fix one thing before you start fixing multiple things since you will never determine RCA. "IT" we call it the shot gun approach (change more than one thing at once to attempt to fix some unexplained problem)and its the worst way to troubleshoot. So their service department is okay in my book now, I would recommend them to anyone.Honestly, I jumped the gun before talking to the proper folks at Elmwood. Once my T&C came out of the garage, James went on and asked if there was any possible thing he could do for me, (I wasn't expecting to be asked) but I figured if anyone could program this RKE(Remote Keyless Entry FOB (ordered aftermarket long time ago and whole other story) would be Dodge/Chrysler themselves. Turned out I got a broken RKE via aftermarket *NOTE* THIS WAS AN AFTER MARKET RKE, ***NOT OEM*** nor purchased from this or any Chrysler\Dodge dealership**** just because of the price for the part I went that route, which I will return since its just garbage. This is hit or miss with the aftermarket RKE industry. I was more than happy they even tried . I thanked them for the attempt asked them for the price of a new one, at this point I had no issues with Elmwood or service department working on my car(s) even paying for an RKE since its a T&C and wanted to have one programmed and pay for it BAU my old RKE was going south. I did ask if possible maybe do something on the price or program fee or whatever they could. Jim returned in 5 minutes said he had good news and bad news, good news he handed me an OEM RKE, Bad part was the internal security of the car will only allow an attempt or two to program an RKE since we tried the aftermarket first we had to let the computer clear the attempt. Friday AM to allow the internal security system to reset dropped off the T&C the pro's at the garage since subsequent RKE attempts are certain procedure that take on average an hour take hour, received free shuttle service home, once programmed, their driver was going to pick me up. I have to admit I wish I remembered the shuttle drivers name. Even his personality was great. Every interaction with the service department be it Jim, James or Ernie had been great, each one of these men, though at this point they weren't making any money off me, were giving me the attention and care like I was buying their newest SRT. Jim, Ernie, James and all whom went above and beyond their job duties. In this day in age it speaks volumes for Elmwood's customer service, to me I see they want long term relationships with their customers, make happy customers and not at just that particular moment, but build a loyalty base.FYI. I normally never write-up reviews, bad or good. Once I have been done wrong I just dont go back. However Elmwood Dodge I had a feeling if I spoke to the proper folks would make things right I've worked in the automotive industry in the past and they only thing that has ever kept anyone in business is loyalty to the customer and I will continue to speak well of them and refer friends, family and suggest them if it ever comes up. John A D'AlessandroVerizon Telecommunications INC

Phenix

16 de jun. de 2013

Every car buyer should give up all other brands and shop only at Elmwood Dodge. After trying numerous Dodge dealers in the greater Worcester area we took a chance and drove to East Providence to look at a Dodge Charger. Right from the initial interaction you could tell the experience was going to be better than the rest. Noel knew his product and was genuine from the start. We worked a deal that was respectful to us as buyers and received a favorable trade price. The buying experience was fantastic so I worried about the financing which was unnecessary. Vin Asermely was friendly and exerted zero pressure to add anything to the sale. While in the finance office we met the owner, who later introduced us to his wife who stopped by for a visit. Not only was our experience with Noel in Sales and Vin in finance wonderful, but the entire Elmwood team was friendly. As we were leaving with a spectacular 2013 Dodge Charger r/t plus Noel hugged us and congratulated us and Vin rushed out to say goodbye and hug us too. Car buying is stressful but it doesn't need to be, shop at Elmwood Dodge and you'll never shop anywhere else.

harleysarge

31 de may. de 2013

Dennis and Sherman are both Veterans and treat other Vets with a feeling of brotherly respect that only comes from serving along side of other Soldiers, that's for sure. They made me feel Quite at home at the Dealership. We have since become friends after my Jeep purchase. I stop by from time to time with a couple of dozen donutz for the guys and say howdy. I plan on buying another Ram Crew Cab from them shortly this year. I am always well received and enjoy our short chats. Can't tie these guys up for too long, they have to sell some vehicles and make a living. Most people give Car Salesmen a bad rap...these Guys do their best to get a fair and just price for your trade and work hard at keeping your monthly payment where you need it to be. And they are knowledgeable about outright Purchases vs Leases. I'm looking forward to my first oil change which is free. I'd recommend this Dealership hands down... Go Hemi !Sarge

scottchoo

23 de mar. de 2013

My experience at Elmwood Dodge Chrysler was excellent. I found many selection in trucks and styles. They sales staff was very curtious, friendly and accomodating. It was easy and i felt very comfortable there. There was absolutly no pressure and i had all the time to test drive and go at my own pace. I want to mention Noel Tavarez (salesperson) who helped me purchase my truck. He was "the best" salesman i ever had the pleasure of dealing with. He was friendly and funny. He made it easy for me to decide what I want and was very accomodating. I enjoied my experience there with him and would definately purchase another truck there again sometime in the future. I highly recommend Elmwood Dodge and Noel Tavares to my family and friends.

Davidmichel

6 de mar. de 2013

Elmwood Dodge is simply the most professional, pleasant, and capable dealership. I have bought three vehicles, both new and used, and they have earned the highest compliments for their customer service. I recommend them enthusiastically!

cjhogan

4 de feb. de 2013

I (Christopher Hogan) purchased a pre-owned 2008 Jeep Grand Cherokee from Elmwood Dodge/Chrysler/Jeep. I asked the salesman if they would register the car for me. I was told it wouldnt be a problem. I then stated that Im a disabled veteran and would like to obtain RI vet plates. I was told no problem just give us a copy of your DD-214, an extra $200 and we will get it done, so I did. I left the dealership with temporary plates.When I did leave in my new Jeep I noticed the gas was on empty and the fuel light was on. I figured oh well used car I guess they dont provide any fuel for purchasing a vehicle, and drove to the nearest gas station. As I got home with the Jeep, I backed into my driveway; my wife noticed the tail lights were not working correctly. Being I had to work early in the morning, I just drove down the street and picked up replacement bulbs to fix the problem myself.After several days with my Jeep and noticing that my temporary plates were about to expire I called to ask if my plates were in. I was told they should be in soon, and I would receive a call as soon as they arrive. One day before they expired I called to ask what was going on. They said they ran into trouble registering the vet plates, they would resolve it and get back to me.My plates expired, I called again and asked what was going on, I was told again we will get back to you by the end of the day. At the end of the day hearing no response, I called again, this time a secretary asked my name, and stated yes your plates are here you can pick them up when ever your available. After several weeks I received a phone call from a manager, stating that he had heard all the problems I experienced and would like to do anything he could to gain my trust back. I explained that the rear windshield washer fluid canal did not work since day one. He stated that he would get back to me after the weekend and help setup and appointment.He called after the weekend and asked what the problem with the Jeep was that I wanted resolved, I told him, he asked what days work for me to take it in, and I told him. He responded by saying he was going to check on availability and get back to me. Its been three weeks since that phone conversation and I have not heard back from Elmwood about an appointment. Their attention to detail and customer service is horrible, I wouldnt recommend anyone to deal with this corporation even if they were giving free vehicles away.

Professional Review

4 de feb. de 2013

Our company mystery shops auto dealers, so we know what to expect when it was time for us to actually go out and purchase our own vehicle. After reviewing the area DCJR (Dodge, Chrylser, Jeep, Ram) dealers on more than one occasion, we knew we were going to buy it at Elmwood. When we got to Elmwood, we were shown the exact model and color that we were looking for. Jay (the owner) helped us, as everyone was busy, and pointed out the features and benefits. He also gave a price on the spot, which was excellent. There was no haggling necessary. The transaction was handled by Ritchie Ruggiero, and we also worked with Ben and Dennis at the sales desk to figure out some of the options that were available. All of them were professional and courteous. There are plenty of reviews on these types of sites that say that someone has had a great experience at some dealer, which is true. But in most cases, that experience is based on a once every four-year transaction, and often very limited experience at another dealership to compare it to. We evaluate dealers (professionalism, pricing, courtesy, facility, inventory) etc, every day. When we say that Elmwood stands out as excellent, we say that dealing with thousands of mystery shopping experiences at auto dealers over the years. When I went back a few days later to discuss an option that I wanted, I noticed that they had a banner that proclaimed that Jay LArchevesque was nominated for the national Dealer of the Year. Im not surprised.

rhodeislandred

30 de ene. de 2013

We purchased a used Dodge truck from these fine folks. Josh handled our questions, our investigation and the whole purchase from beginning to end. He was incredible! So friendly, so kind, and he went above and beyond on our behalf like no one we have ever delt with before. Life can be tricky, and Josh was there for us when it bacame so. He really cared about us and he cared very much that we were happy with the entire transaction. Thank you to Josh for selling us our "Rhode Island Red" (the truck is a lovely red!) We love it just like you knew we would!Trey and Anita Smith

kblima

2 de ene. de 2013

Noel was the best salesman I have EVER encountered! He did everything to make my experience the greatest to bring us snacks from the vending maching to making sure my car was detailed be for picking it up.

KDG1

26 de nov. de 2012

I purchased a VW Golf from Elwood this past Friday, November 23rd. Upon my arrival, I was greeted by Joshua (Josh). Josh was extremely knowledgable, polite, personable, and honest throughout the process. He pesonally made sure I was confident and comfortable every step of the way. Most importantly, I am very pleased with the vehicle I purchased from Elwood Dodge. There is no question, I will refer family and friends to Elwood in order to receive great customer service from both Josh and the others at Elwood. I will be a repeat customer and cant imagine going anywhere else for a vehicle.

dstricklett

5 de oct. de 2012

I found the salesman very easy to work with and felt no pressure in buying a car. I love my new 200 and he was very helpful in explaining all my options. I will come back to Elmwood Dodge again.

RIBANJO

4 de oct. de 2012

I HAVE BEEN A SERVICE DIR. FOR 47 YEARS JUST RET. WENT TO TWO DEALERS .THEN I WENT TO ELMWOOD DODGE CHRYSLER. THE BEST CUSTOMER SALES DEALERSHIP I HAVE BEEN IN. I BOUGHT A CHRYSLER 300 LOVE THE VEHICLE. AND IF THE SERVICE IS AS GOOD. I WILL BRING MY WIFES CHRYSLER FOR SERVICE . THERE TWO DEALERS CLOSE TO ME BY I WOULD RATHER DRIVE THERE.

Haworth32

29 de sep. de 2012

My experience with Elmwood Dodge was both positive and professional. Upon my visit I was met with attentive salesmen who were ready to listen to my needs and expectations. Elmwood Dodge employees helped me choose the right sports utility vehicle I needed to accomodate my growing family. I would rate the entire process as complete customer satisfaction and I would recommend family and friends so that they may experience the professional care that I received. Thank you Elmwood Dodge for my new 2013 Dodge Durango.

jranderson

6 de sep. de 2012

They were by far the best car dealership I have ever experienced with shopping for a vehicle. They were professional,very friendly and very knowledgeable in all fields. Thank you, Elmwood Dodge for your time and support for picking out the perfect car with me.Your very satisified and excited customer,Joy : )

Nichole Terry

26 de ago. de 2012

We had a pleasurable car buying experience!!! I would definitely recommend to my friends and family, in fact we have already!! They are very competitive with their pricing and work WITH the consumer. I can honestly say that I would do repeat business at Elmwood Dodge Chrysler.

adamwhite77

23 de ago. de 2012

Kevin Raposo has an excellent sales approach. First, he is extrememly knowledgeable about the vehicles he is selling. In addition, he is very professional, honest, friendly and provides a low pressure sales environment. Kevin helped me secure the price I wanted to pay for the vehicle without any hassles. His customer service exceeded my expectations especially in regards to a truly honest trade-in valuation (a first in my many car buying experiences that involved a trade-in). Kevin did a great job helping me accessorize my new vehicle. His post sale vehicle presentation was extremely thorough. He also called me a couple days after the purchase to ensure complete satisfaction. Vincent Asermely is also very friendly, honest, and professional. He worked diligently to secure us an extremely great finanacing rate and made the closing of the sale very easy. He also did a very thorough job explaining the standard and extended warranty information.Overall, I am extremely happy with my new vehicle purchase from Elmwood Dodge-Chrysler-Jeep-Ram.

Tim4107

21 de ago. de 2012

I was looking for a new Jeep Wrangler for my wife and expected to purchase it from Somerset Jeep. I went there several times and knew exactly what options I wanted. My first salesman ws 'no longer with Somerset' when I returned. I told the second salesman what I wanted and he told me if they didn't have it in stock, it was too late in the model year for them to do a dealer swap so I would have to take what they had on the lot. Soooo, I went to Elmwood Dodge Chrysler Jeep. My first contact was an email which was received by James Bray. Then Nick Carey responded and he was extremely helpful. When I went to Elmwood in person, I was looking for Nick but, he had gone for the day. Nick had told me if he wasn't there I should see James, which I did. James in turn introduced me to Noel Tavarez. Noel was also very helpful and we were able to come to an agreement. I expected a little more for my trade but, with the refund from my extended warrantee, it's close enough. Not a great deal but, don't feel like I got ripped off.I told Noel that I had arranged my own financing and had a great rate but it was going to take a few days for the credit union to process the loan and cut the check. I would be back August 2 or 3 to pick up the Jeep.On Monday, July 30, Vinny called and offered to match the interest rate I had and would have the Jeep ready the next day because they really had to get the vehicle off the lot by the 31st.Vinny and Noel were very organized when it was time to do the paperwork and pick up the Jeep and made the process very easy and simple to understand. After the paperwork, we were handed the keys and shown where the Jeep was parked. Because it was raining, we didn't get much of a walk-through of the controls or how to raise and lower the top. It would have been nice if they could have pulled it into service to show us. It would have been the perfect time to introduce us to their service department. I went back a couple of days later and James was happy to show me how to do it.I was very unhappy to have the low fuel light come on as soon as we left the dealership. This is the first brand new vehicle I have purchased that did not come with a full tank of gas. Even the 38 gallon tank in my F350 was full. When we got home, I went over everything and also found the tires were over inflated by 10lbs each, no washer fluid, the clock wasn't set and temp, dte, economy were all set to metric.Lastly, it took over 10 days to get it registered. I got a call late in the afternoon of Friday, August 10 that it was done and I could pick it up.Over all, they started out great in the showroom but, fizzled at the end. It was an OK experience but not so great as to make me want to go back there.

maria.jeffrey.5

15 de ago. de 2012

This is our second experience here at Elmwood Dodge. We have also referred customers to this dealership. We find the service outstanding from the moment you walk in the door through the ownership of your vehicle. The staff here at Elmwood Dodge work for you, the customer, not an agency. The entire staff works together to best meet each client's needs. Richard Miranda has been our salesman along with Vinny for financial advice and James for support. We love the product they sell and plan on being customers for a long time. We have become part of the Elmwood Dodge family.Kevin and Maria Jeffrey

Jerilyn

12 de ago. de 2012

I was very happy with my experience at Elmwood Dodge and would definitely recommend them as a whole. There was a problem with the used car I bought, and they took care of it immediately. Richard Miranda was great to work with. He was not condescending and was very friendly and knowledgeable. I did not buy a car from one dealership I visited because of the way I was treated. I was dreading continuing my car search, but my experiences with Elmwood Dodge turned things around. I look forward to working with them for any future auto needs.

Mmturbitt

8 de ago. de 2012

The salesperson we dealt with was polite, respectful, knowledgeable, and funny. We got an amazing price on the car we wanted. It was a great experience overall.

dq00021

2 de ago. de 2012

I received an email back from James immediately after visiting website. He offered his assistance and ultimately scheduled an appointment with me according to my schedule. He was polite, courteous and a pleasure to speak with. When my wife and I arrived, James greeted us by name and introduced us to Richard. Richard understood what we were looking to accomplish and offered a few options of vehicles. We negotiated with Richard and Ben and the final price was outside of our budget. We left and I visited a few other dealers to understand our options. James called me back to try to put a deal together and I explained we could move up a bit if they could come down a bit. Richard called us back and the deal was made. We met with Vinny in financing and he made us feel welcomed and relaxed with financing. Bev put all the paperwork together and the following day we drove away in our new Town & Country. I have purchased many vehicles and am sure I am not the easiest buyer but the Team at Elmwood made the deal happen in a professional, fun, courteous and polite manner and we ended up with a better vehicle then we originally were looking for and a fair price. Overall it was a pleasant experience and I will consider buying there again. I also look forward to having the vehicle serviced at Elmwood and hope that experience is similar. We couldn't have expected a better overall car buying experience and the Elmwood Team should be proud of a job well done.

ejf0264

31 de jul. de 2012

I was referred to the dealership by a friend. After being unemployed for over 15 months I knew my credit was poor. I went in and was very up front about it before I got to the desk with Al. I test drove a new Jeep Liberty and then when I was in the showroom I fell in love with the one they had on the floor. It was a 2012, used with 1194 miles on it but completely loaded. I decided that was the one I wanted. Once we went into the office we ran my credit and it came back approved. It was written up and I gave a deposit on June 26th. While the loan was approved, I was not able to take delivery until July 6 as they told me they were waiting for approval. I provided the documentation they requested. They told my fiend that the bank wanted to charge them points to buy the loan etc and they were trying to back out of selling me the Jeep I selected as they said they were making no money on it. Well push and shove ultimately it was final. When I went in to sign the final paperwork they all of a sudden added Lojack to my contract and never discussed it with me. I felt that it was now being rammed down mt throat. Had they told me that to get this deal to fly they needed to add it then it would have been my choice. I wanted the vehicle and I needed one since mine was totaled. I was happy as my payments were now over $200 less per month and I loved the Jeep. I picked up the Jeep on July 6th and they put a temp plate on with a date of July 26th as they needed to transfer my registration. On July 19th they went to the registry and I owed property tax. I went to dealership and picked up the paperwork on Friday the 20th and went to pay my taxes on Tuesday. I tried to register it and the line was too long so I asked Al if they could register it. I brought the paperwork back and they went to the registry and took care of it. I went in to pick up my paperwork and when I was driving away I looked at the paperwork and the registry charged $215 in penalties and interest for registering the vehicle late. Elmwood had on all their paperwork that the vehicle was sold to me on June 26th so it should have been registered by June 17th! When I brought this up to Al, rather than looking into it of course it is the customers fault for no paying my city taxes so they could not register it on time. No Al, you were so wrong, Elmwood communicated very poorly on this entire sales process. Had there been clear communication and proper paperwork then: #1 I would have been told about the Lojack BEFORE you added it to my contract; #2 As stated in my contract I would have had 45 days to make my first payment not 35 days and #3 there would not have been a penalty or interest had Elmwood done their job correctly and prepared the paperwork appropriately if it wasn't "Sold" to me on the 26th as the paperwork was dated. I wasn't told that it was officially approved until July 6th. I feel that there was a complete lack of communication and that made it appear that you live up to the reputation that car dealers have...unscrupulous! Next time communicate. Oh, and this was not all Al's fault, I fault him for communication but Vinny the finance manager was also involved. Just a negative buying experience. I have already taken the "Elmwood" off my Jeep as I will not be advertising for them.

brianp56

29 de jul. de 2012

Kevin Raposo helped me out great with everything i needed and everything i needed to know and i recommend them to others. I love my 2008 Chevy Colorado. Thank you Elmwood Dodge! =)

jtfoley

25 de jul. de 2012

My wife and I spent three months actively searching for an American built car. Our search started with Mr. Ostrow who an overview of Chrysler products at Elmwood Dodge. After visiting a variety of dealerships, and speaking to a number of our neighbors, we returned to Elmwood and to meet with Mr. Miranda. He took the time to learn what our needs were and worked diligently to meet our concerns. His ease of manner was maintained through a number of visits and ultimately gave us confidence in the dealership and the vehicle choice we made.Thank you Mr. Miranda and Mr. Ostrow

davidhartleyjr

3 de jul. de 2012

Met Kevin upon our initial visit to Elmwood Dodge. We were looking for a Jeep Liberty for my wife. We have bought 3 vehicles prior to the Jeep, and did not look at any other dealerships. Kevin was extremely helpful in narrowing down our search by showing us the Liberty with the Sky Slider option. After that, the decision was made! Kevin worked very hard for my wife and myself to get the perfect deal! Everything went smoothly, and we were able to pick up the vehicle the same day. Kevin is an asset to Elmwood Dodge. Not much pressure to buy even though it was thier last day of the month to post numbers. Kevin was very pleasant and patient with us. Thank you for a great buying experience...Again!

csilva66

30 de jun. de 2012

We have purchased several new cars from Richard Miranda at Elmwood Dodge and have always had a pleasant experience. He is very knowledgeable, fair, and patient in regards to negotiations and makes the overall purchase an enjoyable one. In addition, the dealership alone is fantastic but the exceptional team of sales & service people working there makes all other dealers pale in comparison. Special thanks to Ben & Dennis who worked with Richard to give us such a good deal on our latest purchase a few days ago. Thank you Vinny for following up the deal with such a great interest rate. We've also worked with the service department for years and under the leadership of Jimmy Verdoia, you can't get better service anywhere. We strongly recommend Elmwood Dodge Chrysler Jeep to anyone ready to purchase a new/used car!Rob & Chris Silva

chink1932

21 de jun. de 2012