robertmpoli

3 de nov. de 2016

This is my third Hyundai Santa Fe. All three have been fantastic vehicles. I've had a 2007, a 2013, and a 2017. My only regret was that I traded the 2007 for another company's luxury SUV. That was a big mistake. The Hyundai SUV is a much more quiet vehicle and rides so much smoother. I learned my lesson!

jbryant1

2 de nov. de 2016

Great Dealership. Love my salesman, Larry Hamblen. Service here has always been awesome. I'll keep coming back every time i need a car. I recommend Hyundai, and this dealer specifically, to people all the time.

david30baker

2 de nov. de 2016

I would just like to thank the great staff you guys have at Elyria Hyundai. Salesperson Adam was fantastic. I told him exactly what I was looking for and that's exactly what he gave me....and with no games! I will be recommending Elyria Hyundai to my family and friends and I will certainly be recommending Adam as our go-to- Salesperson! Your entire staff was great, another one that stands out is Sabrina, she explained everything to me as far as extra protection for my new vehicle and made sure I was making informed choices. Overall I am a very happy customer. Keep up the good work Elyria Hyundai!

putheary2

28 de oct. de 2016

I want to upgrade my car. At first I want to switch to jeep but because I love my 2014 Tucson so much so that is why I decided to go back to Hyundai again and still get the same kind only newer. And the dealer sure help me get what I wanted.

1217inshaw

26 de oct. de 2016

I have always been a part of the Ford family however, Hyundai has been a fantastic addition to my vehicle family. Organically satisfied with my experience.

flashtwo

22 de oct. de 2016

Our salesman, Tom, was knowledgeable and could answer all our questions. He was willing to find a car to our exact specifications, if we were unable to locate one on the lot that didn't meet our needs. As it turns out, we purchased one right off the floor! We received a fair price on the vehicle and on our trade in. Sabrina, in Finance was thorough in explaining the extended warranty options. The overall transaction went very smooth. Looking forward to getting the same great service from the service department in the coming years!

contessa249

18 de oct. de 2016

Joe Shaffer was patient with me and showed me all options when purchasing the vehicle that met my needs. I pondered over leasing versus purchasing and he simply educated me so that I would make the right decision.

Sandi Cross

17 de oct. de 2016

The finance manager Sabrina is horrible! Goofed up all the paperwork and very rude! Added a charge of $1295.00 on my contract that didn't even say what it was and when asked, she said she did not know! When asked to remove it, she said there is not a $1295.00 charge when it is clearly printed on the contract! This car will be going back because of her incompetence and the dealerships unwillingness to straighten out this mess and I will buy one at another dealership!

sd.dene

1 de oct. de 2016

Larry Hamblen is always professional and exceptional as well as all others I have encountered at this location including Lynn, Kyle, the sales manager Chris, Sabrina, Mara, and JT. There are others but I am unable to recall all their names.

cdalton113

29 de sep. de 2016

My salesperson was thorough and told almost everything i needed to know and answered what i asked i was very pleased with my experience and i will recommend a friend.

Dawn

14 de sep. de 2016

Brandon Litton did an excellent job for both me and my daughter I highly recommend him. if you need a new car he is definitely the person to go see. I have recommended to a few people .

xgas33e6728

10 de sep. de 2016

salesman worked very hard to try and meet my needs. I was not that impressed with finance person. I also was a little upset that they couldn't find the color I wanted.

Nicole

31 de ago. de 2016

I drove almost 2 hours with a scheduled appointment, mind you I spoke with their receptionist that day to confirm my appointment, for them to tell me that the car was sold when I got there! Poor customer service, we were not greeted when we walked in the door, I had to ask more than 1 person for help as they tossed me from sales person to sales person. My husband had been talking to one of the sales persons over the phone for a week, when he went to introduce himself and shake his hand he acted like he never spoke to him. Instead of asking if there was another car we were interested in or if they could help us find another car, the only response we got was "OH NO THAT WAS SOLD" I WOULD NEVER BUY ANYTHING FROM THIS DEALERSHIP!! Ps. Thanks for the popcorn!

tonyshaw4706

19 de ago. de 2016

Thay sneak in more changes afterwards the purchase and Jack it up by 6000 dollars Not cool at all I got rip off on the whole situation thay need to check them self

blappa

17 de ago. de 2016

We went to dealership and chose a vehicle on the lot and were ready to take it home and was then told there was a recall on something on that vehicle and we could not take it. They found another vehicle with same specs and we went back (45 min from where we live) to pick it up and before we were ready to take that vehicle we were told that something else was wrong and we could not take it. Left again and were promised they would find another vehicle and would have it on following Monday and on Monday were told they hadn't even picked the vehicle up and would not have it for us until late the following day. Very unprofessional.

cymoneallen

11 de ago. de 2016

Wonderful salesman Darian, the management , Chris was fantastic!!!! Many vehicles to choose from, but their financial manager Sabrena sucks. Very unprofessional and snake-like. If they send you to her for advising, beware.

jjencode

10 de ago. de 2016

The car is great, the dealership is outstanding and the company sucks. I really don't feel like adding any additional information. And you can take that to the bank.

annette_1408

10 de ago. de 2016

Uriah is the best! I'm so happy I was able to follow him from one car company to another and he was able to get me an amazing deal! He never made me feel pressured to making a deal and went above and beyond to make sure I was happy with the price and it was affordable for me. Thank you so much and we will see you in a couple years Uriah!!

rleseganich

23 de jul. de 2016

Xavier was the highlight of this purchase. He. was professional and always willing to help me. I will look for Xavier for my future purchase needs.

mike.wetzel

4 de jul. de 2016

Bi is always honest and straight forward. Enjoy our continued relationship - this is the third car I have leased from him. I am a very satisfied customer.

Jim----Sanata fan

26 de may. de 2016

Had a problem and the Service Department handled it well and much to my satisfaction! Great Service....

dritter99

12 de may. de 2016

They were very nice and professional. The staff was willing to help me and answer all of my questions. All staff was able to provide me with the car I wanted.

jerryinamherst

10 de may. de 2016

I went to buy a car not to be bugged later i'm 90 years old and don't need this.I hope this will be the end GOOD NIGhT.

hyundai9

9 de may. de 2016

Everyone was very friendly and helpful. We have three cars from them. They are awesome. We will do business with them again in the future

berto2nd

3 de may. de 2016

He was very helpful and had good knowledge about the vehicle.He let me test drive and was able to explain all the packages that vehicle brings

omalleytylerrobert

13 de abr. de 2016

Simple and Sweet. Our salesman was awesome and finance guy was great as well. Very knowledgeable. They were both patient and didn't pressure us into making a decision. Will come back to Elyria Hyundai again.

raymladd

8 de abr. de 2016

Wow Larry got us in on a wednesday. My wife is in a wheelchair so he knows what we need. She pivked out the car color and he told me when to pick it up. Fast friendly and always looking out for us

markmeincke1953

8 de abr. de 2016

We appreciate working with salemen like Adam. Utilize Adam as a trainer or his techniques as a model for others. This is our second car purchased at Elyria Hynudia. Thanks

teach01

7 de abr. de 2016

The people at Elyria Hyundai are the best sales and financial people I have ever encountered. I will certainly come back to this dealership. My salesperson was very helpful and the financial person was very informative and nice.

tommit8721

28 de mar. de 2016

I thought the purchasing process for my new Hyundai Elantra was very professional and thorough and I would recommend them to others. The sales staff and service personnel were very professional and courteous.

Liedtoo

24 de mar. de 2016

This is my third lease with Hyundai so I've had experience with various dealerships and I should have went with my gut and stayed with Ganley in North Olmstead. Bill Wares was not honest when presenting the cost off the monthly lease to me. Six months after my prior lease ended, I received a bill stating I had additional charges which Bill led me to believe would be covered if I purchased my new lease from Elyria Hyundai. For this reason, comparing apples to apples from other dealers, I went with Elyria Hyundai. Boy was I wong. As a knowledgeable consumer, this is my only recourse since Bill said "there is nothing they will do to help me." I spoke with consumer affairs at Hyundai and they said "these costs can be waived by the dealerships and often are." We have choices on where to purchase our vehicles and for this reason I will never buy another Hyundai or shop at Elyria Hyundai and I suggest you don't either!

WGFECHT

12 de feb. de 2016

Stright and direct sale like i want. Price was good I quess, hard to tell in todays market, but I have had good ecxperience at the dealership in the past, so I come back.

MILLMAY8

9 de feb. de 2016

It was a great experience. They worked with me to get what I wanted at a price I wanted. They were friendly and courteous and very easy to talk with.

DHELLER55

9 de feb. de 2016

GREAT STAFF - DEALERSHIP VERY CLEAN AND ORGANIZED. WILL DEFINITELY RECOMMEND YOUR DEALERSHIP.fINANCE PERSON (BUDDY) VERY PROFESSIONAL AND THOROUGH. NO PRESSURE JUST ALOT OF ASSISTANCE.

SKAPOOCH

28 de ene. de 2016

Over all my experience was great, love the five year warranty. Tom Shaffer the sales person was comfortable to work with. Yes, I would come back for a new car.

PCACCOUNTS

21 de dic. de 2015

This is the second car I have purchased at Elyria Hyundai. I don't know what happened in the last couple of years, but it has been disappointing to go from being so exceptional to often frustrating.

CHERYLLEEHERNANDEZ

15 de dic. de 2015

Everything was good I would highly recommend your location and your dealership. I will be there next round to get my next car thank you

REB44

11 de dic. de 2015

I AM VERY SATISFIED WITH MY NEW SANTA FE. A LOT OF Features to learn for an elderly person but I am getting them slow but sure (ha ha).

PJONES0

10 de nov. de 2015

Truly excellent customer service practices! Friendly, professional and patient. I drive from Cleveland to purchase vehicles and to have my vehicle serviced. I pass two or three other Hyundai dealerships on my way to Elyria Hyundai.I am a very satisfied customer and a very, very, picky and particular person.

KVIOLA10

30 de oct. de 2015

We had such a great experience at Elyria Hyundai. We needed to replace a car that was a total loss in a car accident. We had never been to Hyundai, but heard good things.The experience was seamless. They asked about my needs and what price I need to be in and they delivered! I love my Santa Fe! Drives fantastic and looks beautiful!

TISHAPAGAN

1 de oct. de 2015

Bill was straight forward friendly and explained everything about the vehicle with great detail he was very helpful would recommend him as a sales associate

Spartan

30 de sep. de 2015

Bought a used car and was promised a few repairs. Was treated very well until my check cleared and then NOTHING! Was supposed to fix a small hood dent, NOT DONE. Was supposed to fix a paint chip in the door, NOT DONE. Was supposed to get me some touch up paint, NOT DONE. Was supposed to fill the gas tank, NOT DONE. Will never go back. Don't bother responding E.H. You have not responded to the many emails I sent in the past 2 weeks.

POLLOCKDUSTIN0

3 de sep. de 2015

Everyone was very Friendly even those not working with me went out of their way to smile and greet, the facility clean with many amenities to make me feel comfortable such as coffee, and a comfortable waiting area, professional, no pressure, good times

TWODRAGONS4ME

19 de ago. de 2015

Wonderful place to buy a vehicle, very knowledgeable sales staff, finance staff and maintenance staff actually wonderful. Will recommend this dealership to family and friends.

MHAYNES0

10 de ago. de 2015

I purchased a great car 2016 Hyundai but they installed a crappy car starter which they charged me $750.00 to have installed on my vehicle.

ASTEPFORWARD.DREW

3 de ago. de 2015

Thank you for the professional, thorough, and stress free experience. I will highly recommend this location to any one looking to purchase a new or used vehicle. This is my first Hyundai and I'm excited! Thank you again for the outstanding customer service!!

GREG.TALANI

22 de jul. de 2015

Tom and Mike Nally did a wonderful job getting me a very good price well below my local dealer in Mentor. was well worth the hour drive

congajun

19 de jul. de 2015

After only and hour of been there trying to decide if I wanted to buy the car or not Cristina told me that she only get paid by comision and to stop wasting her time.we was negotiating the price for about a week but I didn't know all the details so I was asking questions about the car when she disrespect me the way she did.Then I call her "manager" and he say that maybe she lost some customers because of me.wow! I can't believe it. Very rude,disrespect and unprofessional...

ESTARON47

11 de jul. de 2015

Easy to work with. Friendly, knowledgeable & professional. Christina is an excellent sales professional. The service department is also friendly & knowledgable. Would defiantly recommend them to others!

JWMUNRO

9 de jul. de 2015

Had some issues with the new car, however, Greg sorted that out and I have an appointment next week to get the issues all sorted out!!

totallyfooled

8 de jul. de 2015

Shop elsewhere for your vehicle. We drove 3 hours to look at a used GMC Acadia. We had contacted Larry before driving up there to ask about the vehicle. Larry promised that the car was in great shape and said to come on up and check it out. We took work off early and paid extra for our sitter to keep our daughter overnight. We get there and find out that the lift gate is not functioning and was told that only a GM dealer would have the fuse to fix the issue per techs at the service dept. Then during the test drive my husband felt the trans shutter, and asked Larry about the situation on the transmission. Larry swore the transmission was great and after asking multiple times about the transmission, he again said it was the condition of the roads and it wasn't the transmission. So we purchase the car. Driving home that night it was indeed the transmission. We took it into 2 mechanics and both told us the transmission is going bad, and also it wasn't the fuse on the lift gate. It turned out it was the switch on the lift gate which cost us $180, and on top of that a trans flush to try and fix the issue at $200. The flush didn't fix it. A new trans will cost us $3800. We were buying a new car because his current car's transmission was going out, and here we were back at square one with the same problem. My husband called the dealership and explained our situation. We were told the GM would be contacting us the following day. That didn't happen. My husband emailed the GM, and he finally replied saying he would TRY to call us after talking to Larry. He finally called my husband and basically gave two craps about resolving the situation. He told us that they don't do full inspection on trade in vehicles-that all they do is make sure the car is running and the brakes are working. That seems a bit ridiculous and a bad way to run a business. That they didn't know any of the issues were going on with the vehicle and chalked it up to, it's not his problem. He had every sort of excuse for all of our concerns and problems with the vehicle. Told us he wouldn't do anything for us cause it's not how they operate and that he would take the vehicle back but as a trade in and not for what we paid for. This guy is a joke and it's sad that this man is ok with running his business this way by selling lemons to customers. They definitely didn't mind taking food off of our table. They're mission statement says they won't waste your time and promise to give honest answers, but they do exactly the opposite. I would def. purchase elsewhere if you have the chance.

anon1

23 de jun. de 2015

i would look elsewhere for service. trying to make long story short - you should beware of any place charging for 2 hours of labor (which is pricey $119/hr!) when you are only there an hour. yes, this was really happening (we got the price down). also, we told them not to perform any repairs until they checked with us first (we were there in person, so getting a hold of us was not a problem). they proceeded to ignore that and start work. they then tried to tell us that they had to keep the car as it was the end of the day, and that we would have to come back. thankfully we were able to avoid this from happening, as this would have been very inconvenient. there are lots of places to get service, so we will not be returning. you have been warned.

diane700

8 de jun. de 2015

I leased a 2015 Elantra from this dealership in May 2015. They put on a temporary tag and was told when plates came in I would be notified, well no one notified me, so since today was last day for tag to be valid I had no choice but to go over there. Incredible but the plates were NOT in!! I had no choice but to drive home with a dealer plate on my car! They are totally incompetent at that dealership! BTW I did want to complain about their arrogant finance manager but notice their staff gives names only and no pictures.....hmmmmm.

nosonata4me

16 de may. de 2015

A $25 Visa gift card was offered in exchange for a Hyundai test drive. I spent over an hour test driving and learning about the Sonata. I didn't buy the car. Days later, after waiting the allotted timeframe, I didn't receive my $25 gift card. When I inquired about the card, calls went unanswered and emails not returned. I can't help but wonder if Elyria Hyundai cheats customers out of a $25 gift card, what might happen to a customer who buys a $25,000 car from them?

A hyundai lover

26 de mar. de 2014

Best service center in Northeast Ohio.. The staff is courteous, genuine and willing to communicate to the customer in keeping the customer informed.

Jeff

21 de ene. de 2014

I will definitely be stopping back for service. Tom was very professional and enjoyed working with him.

Keith in Cleveland

21 de ene. de 2014

Excellent maintenance staff, quality work. I have purchased two vehicles from this dealership and will highly consider it for my third.

Sonata Fan

21 de ene. de 2014

I have never had service like I have with Elyria Hyundai. It is the easily the best service I have had so far. They seem to care what you think and I find that refreshing. I have purchased two cars from the dealership and will come back for the next. I love my Sonata. Larry was an awesome salesperson.

Dave

21 de ene. de 2014

I have purchased two cars from here and am very pleased. They are extremely prompt with service and scheduling is very easy.

kgiusti0

29 de jul. de 2013

I purchased a new Sonata in May 2013 and was very please with the whole experience. My sales associate, Karen Taylor was very prompt when I requested any additional information. She made sure I was very comfortable with the purchase of my new car.

adkins2013

23 de jul. de 2013

My experience with Elyria Hyundai, in Elyria Ohio, has far exceeded my expectations. I was greeted by Phil (the sales guy). A very knowledgeable, happy and patient man. With the help of Phil and Tom Chaplin they made this an easy process for me. It's my first time buying a NEW car. I have been told about other people experiences with buying a car at other dealerships, and I was not at all looking forward to this process. In fact, it took me 2 years to set foot in the dealership. The whole process was so simple, all the way down to Michael (the finance guy). From the time I set foot in the dealership, until I was driving away with my new purchase, It only took a couple of hours.

fallseagle

8 de may. de 2013

The best buyibng experience we have had for over 35 years of purchasing cars. Mr. Hamblen was very complete in presenting vehicles to include all options being explained completely. He took us on a test drive and just let us do the talking. I thhink this shows he is a very good listener which is rare in car sales today. Getting to pricing was made very siimple as he was well prepared to make a very professional presentation which was very easy to understand. The finance manager, Mike, was very good and mad our visit to his office totally stress free.Thank you Mike! Elyria Hyundai, you are the best and THANK YOU LARRY!!!

feelnit30

27 de mar. de 2013

The staff at Elyria Hyundai gave me the best car buying experience ever! They took the time to help me find a car that is a perfect fit for me, the Elantra GT. I love the fuel efficiency, the sporty look, and all the toys! Karen did an excellent job helping me become aquatinted with all the car's features. She made the entire process of car buying enjoyable with her pleasant and friendly demeanor. Mike couldn't have made the financing any easier and Tom was there from start to finish ensuring all my questions were answered. I highly recommend Elyria Hyundai to anyone planning on purchasing their next car. Thank you, Karen, Mike, and Tom for all your help! - Sherry

Lindbat

25 de mar. de 2013

I had an extremely pleasant experience at Elyria Hyndai. I went there expecting the usual high pressure experience that I had encountered at previous dealerships. I was greeted immediately by Mr. Cuffaro, and made to feel at ease. He answered all of my questions diligently and in an efficient manner. Initially I went there feeling overwhelmed with all the sources of information on leasing and buying cars. I felt like I walked away with a great arrangement that totally met my needs. It was beyond my expectations! I feel totally comfortable recommending him for his service and the dealership for an efficacious deal.

tori856

20 de feb. de 2013

I was disillusioned from the poor customer service I had received from the car dealerships around my house, so I took a ride (20 minutes) to Elyria Hyundai and it was the best decision I ever made. I had the pleasure of meeting the greatest sales team ever. From Tom- the sales manager, to John- my sales consultant, and Mike- the finance guy, I was given the utmost respect and rewarded with an outstanding deal on a new car. They were friendly and courteous and no strong arm pressure from anyone. Just the nicest group of people I was lucky enough to meet.. I would highly recommend this dealership to anyone looking to purchase or lease a car. You have a customer for life. Thank you again for your professionalism and the great deal. I LOVE, LOVE, LOVE, MY NEW ELANTRA!

stevenafrye

19 de feb. de 2013

Certainly one of the finest dealerships in the US for service and reliability. They stand behind their work and treat me with incredible respect during every visit. I bought my Azera here and have both of my Hyundai vehicles serviced here. Thanks - keep up the fantastic work!

Lindsay1025

19 de feb. de 2013

Salesman we dealt with was very pushy and rude when we decided we were not sold on the car intended. Our salesman apparently only had commission on his mind. When we decided we didn't want to purchase the car, the salesman made rude comments, about our price range and what we was expecting to get for the price. I am here to tell you, a car will and can last if you take care of it and maintenance it routinely! When we test drove the vehicle the salesman went with us and instead of giving us information and detail about the car all he wanted to talk about was our personal information.( where we live? if we are married? what kind of jobs we had?) This dealership totally disgusted us and in return we will never buy a car from there! We have excellent credit and a good down payment. In reality, we could have purchased the car that day in cash, but with the rudeness we received we left dissatisfied customers! They lost our business with the way we were treated. Hope they don't do this to all there customers or there employees will be all looking for new jobs! Totally disgusted and have never been treated so poorly.

mm301405

7 de feb. de 2013

Extremely easy, straight-forward process with down-to-earth sales reps. Bought a fully-loaded 2011 Nissan Pathfinder LE with 32k miles and got great deal on the price. They were also able beat the interest rate I came in with which was a plus. Would highly recommend this dealership if youre in the market for a new/used car.

Jeremy Bowen

23 de ene. de 2013

I bought a 2004 diesel ford truck from these guys and traded in my 2010 mazda 3 that was in great condition and i have recites that say they changed the wheel seals in the rear axle after a week of driving it the rear axle broke and when I took it apart the wheel seal on the passenger side was not new and the bearings was so bad that it messed the spindle up to where they couldn't of even got the nuts off to replace it if they wanted it too, also the truck had a blown head gasket that has cost me 4 grand to repair that they didn't tell me about either but they tried to hide it and use block repair in the coolant to fix the issue

sweetterri

16 de ene. de 2013

I desperately needed a different car,I started searching on line, & seen one on Auto Trader. I e-mailed the dealer to see if the vehicle i was interested in was still available. Right away i got a response back. Vince and I started corresponding back and fourth. He was very helpful in finding something for me within my budget. I bought a car and am very Happy with it. Being a single mom i was concerned with doing this,but Vince and his co-workers were Very Pleasant and Easy to work with, there was no pressure at all! I would definitely recommend visiting Elyria Hyundai, their service was above and beyond my expectations!! Thank You!

klockwerken

10 de ene. de 2013

Elyria Hyundai is the smart choice in Northeast Ohio Hyundai Dealerships. The Sales staff is excellent, especially Vince Cuffaro. He is very attentive to detail, makes the entire sales process easy and with no sales-pressure tactics that other dealerships employ. When I came in to sign the paperwork, it was seamlessno waiting forever, no having to come back because something wasnt signed or addressedit was great. First new car I ever bought and I couldnt be happier with Vince and Elyria Hyundai.I bought a 2013 Genesis Coupe and Vince scoured the Earth for one. At the time I put down a deposit in October, there were only 7 in the USA that matched my criteria but all were already spoken for. Vince ordered one right from Hyundai and continued to check and keep me informed weekly as soon as the vehicle had entered the port of call in L.A. in December. He even provided me with the VIN number so that I could make arrangements with my Insurance carrier. See if you get that level of service and care from other dealerships!Elyria Hyundai is easy to reach either by Ohio Turnpike or I-90. Their Extended Warranty program is second to none and the dealership personnel bend over backwards to make sure everything is well taken care of. The dealership is clean, well arranged and the staff are great.My Advice: Contact Vince Cuffaro at 1-440-324-7700 for anything related to Hyundai. He is very knowledgeable and will address all concerns right away. I am very impressed and you will be tooeven after the sale.

Weezer23

29 de nov. de 2012

We wouldn't buy a car anywhere else. From the owner on down everyone there was very courteous, knowledgable, and helpful. Great dealership and employees!!!!!!,

KarenH

12 de oct. de 2012

Very friendly service. Everyone was willing to answer questions and make sure the experience was a pleasant one.

Denny

1 de oct. de 2012

This is the second car I have bought from this dealer and both times I had the pleasure of working with Larry Hamblin. Mr. Hamblin and all involved (finance and Service)people went above and beyond to get me in the car I wanted. Polite and courteous all the way thru the process. My only complaint was, I didn't get to pet OLLIE!!!! Thanks to everyone and I'll be back!

JDGO BROWNS

27 de sep. de 2012

I recently bought a used car from Aaron Kirschnick. From start to finish it was one of the best car buying experiences i have had. Very straightforward and very caring of my needs. I would reccomend Aaron and elyria hyundai to any of my friends or family!!

sanafa

21 de sep. de 2012

Everyone is a professional and they treat everyone so well. Best car buying experience ever!!! Special thanks to: Tom Chaplin(Sales Manager) and Mari Veliz(Sales Person). They will do their best to get you that car.

mfoert

14 de ago. de 2012

Brian made the whole experience of buying a car as easy as I could have asked for. He worked his best to provide me with a price that fit my budget, and in the end we came to an agreement that was very fair. I spoke to a lot of car salesman in the last few weeks, and Brian seems to be the most genuine of them all. I'm very happy with my purchase. I recommend you ask for Brian if you shop at Elyria Hyundai.

WhIte13elantra

2 de ago. de 2012

I was shipping online for a new car, and I knew from seeing them on the road that a new Elantra would be a strong contender. I stopped in at the dealership and was immediately offered a tour of an Elantra in the showroom, rather than baking in the sun. Upon looking and asking about what I would be using the car for and a few other basic but necessary questions, my salesperson, Jason, went outside and brought the car I'd chosen into the service dept where it was cooling off. We took a test drive, and I found that the Elantra was a vast improvement over my then current car. When we got back, the price was the same as what had been sent to me online, but the payments ended up being a few dollars less per month. It was an easy transaction, and I would highly recommend Elyria Hyundai and Jason.. I have, in fact.

LilStauff25

7 de jun. de 2012

I've come to the Elyria Hyundai dealership for years now since I purchased my car in '07. Each time I have come the staff has been extremely friendly and helpful! The last time I came it was to prepare my trip for a cross country road trip and I asked them to make sure anything that needed to be fixed was ready to go! They fixed everything within one day and my car was as good as new (without costing me an arm and a leg). I made it to California without a hitch and my car is still running smooth. I highly recommend them to anyone looking for a great place to go!

patsantefe

4 de jun. de 2012

I felt Jason did a very good job in making sure we were comfortable with our purchase. He was very knowledgeable of the vehicle. He did what we asked with no questions asked.

Santa Fe Babe

14 de may. de 2012

I actually went with my friend when she purchased a car from Jason. Before we traveled there to get her car, I found out about a Santa Fe that had my name written all over it. Because they gave her such a great deal and were so friendly, I decided this would be the place to earn my business. Unfortunately, my Santa Fe was on a test drive for the day :( Lucky for me, the people driving it didn't take it. Jason let me know that my car was still available and he did everything over the phone with me. He even met me half way with my Santa Fe because I am 2 hours from the dealer. Jason has a winning personality and he is so easy to work with. If you need a car, I highly recommend going to see Jason for it :)

concernedcitizen

5 de may. de 2012

Absolutely awful experience. Sales person was not very helpful with trying to purchase a vehicle. Used car prices are way to high and the dealership is not willing to budge on their already high prices.

Ben C

22 de abr. de 2012

I Have nothing but good things to say about this dealership.Drove over an hour to this dealer as they were recommended by family. Had a very pleasant experience. Did a LOT of research up-front and told them exactly what I had to put down, exactly what I wanted to finance and they made it happen, TWICE. Dealt with Jason, Joe and Tom.Bought a 2012 Elantra and couldn't be happier with the car. Took what they had on the lot to make the deal happen (dealers often are more eager to move stock than go out and find a particular color). Not wild about the color but the car is fantastic. I drive 130 miles round trip to work and this car is a dream.Was so impressed my wife and I came back 2 months later to purchase a 2012 Santa Fe. We had been to a couple dozen dealers looking at every crossover SUV imaginable (Equinox, Traverse, Edge, Murano, and on and on) and we found about 2 that would sell for exactly what we wanted to pay. One was a Ford Edge and the other was a Kia Sorento. Of those two only the Kia actually had all the features we were after (V6, AWD and Bluetooth). However the seat in the Kia was awful so it was out. The Edge was only FWD so it was out as well. No one else would deal for the price we were after. No one except Elyria Hyundai. Granted, it took a little bit to get there. A month went by and Jason calls back with some new incentives that put us closer to the mark. They came down the rest of the way (took some doing) and hit exactly what we wanted to pay for a V6 AWD Santa Fe. They even threw in a wheel and tire warranty (doesn't sound like much, until you break a wheel curbing it and realize neither the manufacturer nor the extended cover it). They went and found the exterior/interior color combo my wife wanted and it only took them a couple of days. They even managed to find one with a couple of bonus features like roof rack cross rails and auto-dimming mirror.Anyone reading that can sit there and say, "HA! Every dealer will make you feel like it is very difficult for them to hit the price..." however I am not so pompous as to walk in and expect them to sell me a car for what they paid for it (or less). They have to make money too or they wouldn't be in business. I did a LOT of research on both vehicles and knew what I could expect to pay and they met my expectations, in the case of the Santa Fe they beat my expectations considerably. We had a set budget and when we were shopping around we knew we were shopping a little out of our budget in a lot of cases so we weren't surprised when most dealers couldn't make it happen. Truth be told the Santa Fe was just outside our budget as well. These guys were determined to make it happen and they did. Sometimes it is about how one is treated.Again, I have nothing but good things to say about this dealership. I would definitely come back here for my next car.

larryjjs

20 de abr. de 2012

Firstly, Chris Giermann, the salesperson we worked with, is terrific. He is extremely friendly and courteous. He found the car we wanted in a nearby state. The sales manager Joe was also polote and knowledgeable. We purchased some accessories that had to be installed and the quality of work was exceptional. Other employees we helpful and friendly as well. Chris has answered numerous questions about the car. We traded in a car too and feel the price was exceptional.

as34544

19 de abr. de 2012

Online shopping shouldn't be difficult or hard to understand, at Elyria Hyundai I worked directly with Christopher Giermann, their Internet Sales Manager. Christopher answered all of my questions and concerns in a timely mannner. In addition to price quotes, Chris sent me online reviews and handwritten articles why the Hyundai would benefit me. Once I arrived to Elyria Hyundai, Christopher was extremely patient and respected my time and schedule, even offered refreshments! After my test drive manager (Tom) introduced himself and was very respectful. I was very impressed with the customer service and professional atmosphere Elyria Hyundai provided. I would suggest this dealership and specifically Christopher to anybody looking for a new Hyundai!Thanks again Christopher and Tom.

Erin24

11 de abr. de 2012

This was my first time leasing a vehicle, and I was very apprehensive of any dealership. Elyria Hyundai was my third visit of the day, and I was just looking to test drive a vehicle to get a better idea of what I wanted. Chris Giermann was the employee I worked with and from the very beginning, he was patient and really listened to what I was looking for in a car while on a budget. His knowledge about the Hyundai brand was impressive, and his honesty and understanding when I asked questions was refreshing. He worked hard to get me the best deal within my (very) limited budget, and was great with follow up. I live 2 1/2 hours out of the area, and he is so dedicated that he drove the car out to me at my convenience! When we signed the papers, he was, again, very informative and patient. Even after the papers have been signed, he is going above and beyond by helping me set up certain features in my 2012 Sonata! I recommend this dealership, and specifically Chris Giermann to anyone interested in a trustworthy dealership.

dwdisturbed

11 de abr. de 2012

Inquired online about a 2009 Hyundai VeraCruz. The next morning I had an email and call from Chris telling me that the car was available and ready for showing. Had a hiccup when we came to view the car, but he took care and made us a great offer. Worked with us to get the best deal, and signed the next day. Very knowledgeable and understood what we wanted and how much we wanted to pay. Thank you for making our car buying experience hassle free!!

Ginnie Bee

10 de abr. de 2012

I have leased a Hyundai, owned a Hyundai, and am now in the process of leasing again a 2012 Hyundai Sonata. This is the first time I have ever felt truly excited about getting a new car! I have always found the process to be extremely daunting as a single woman. Jason Yankowski is the first Salesperson that I have dealt with that does not make me feel confused or mistrusting. His straightforward, no-nonsense approach is refreshing. He is honest and friendly but above all, very knowlegeable in knowing his product inside and out. I feel confident and excited about my purchase; not "taken" as I might have in the past. It is a wonderful feeling to be able to make a decision on this purchase "all by myself". Thanks to Jason, I am not dreading this decision nor do I have "new byers remorse". He walked me through this and assured me that it would work in my favor; and it did. I love the Hyundai products and the bonus is, I have a Salesperson I can highly recommend!!!

klimkort

20 de mar. de 2012

I had an extensive history of servicing my 2006 Sonata at Elyria Hyundai and my relationship with Pat, Greg and Renee incented me to continue so I made sure to start and end my search with Elyria Hyundai because of the professional staff and service they provide. I was not too fmailiar with Jason Yankowski but he was very pleasant, listened to my concerns and addressed them each step of the way. Jason was an advocate for my requests and did his best to deliver. I would recommend working with Jason to anyone in the market for a new or used vehicle.

TBSledz

14 de mar. de 2012

This was my second car purchase from Elyria Hyundai and like with my first the experience was pleasant. I've purchased many new cars over the course of my life and I will say buying via the internet is the way to go. Jason Yankowski was professional and courteous in our correspondence and very knowledgable of the car I was interested in (2012 2.0T Sonata Limited). I saw this car listed at another dealership for a much lower price and Jason match the price and that pretty much was it for me. Another thing that sold me on purchasing my car from Elyria Hyundai is their Service Department. Ray, Greg, and Renee(?) have always been super to me in my dealings with them over the years and have always have made my experience there a pleasant one. Thank you Elyria Hyundai for the great car buying experience.

jackies513

13 de mar. de 2012

My experience with Elyria Hyundai and their salesman Jason Yankowski was great. The entire process was seamless and much easier than I thought it would be. Jason was great in answering my questions and explaining the Elantra's features. Every employee I encountered at Elyria Hyundai was pleasant and helpful. I would definitely recommend Elyria Hyundai and Jason Yankowski to my friends and acquaintances.

brittbug

13 de mar. de 2012

Working with this dealer was great, the salesman was very professional and knowledgabe, and the dealership gave me a great price, working with my budget but still was able to give me the car I wanted. I drove two different cars, and based on my needs know I made the right choice. The salesman went over the whole car with me, showing me the different options and went out of his way to make my experience pleasant. I would definitely recomend all friends and family to this dealership, they were a pleasure to work with.

44134m

7 de mar. de 2012

Went on a Saturday to review the vehicles available to us. Was pushed to purchase something that day, but did not have the trade-in vehicle with me. Was told that Elyria Hyundai is the "only" dealership in the area that offers an extended comprehensive warranty (10y/100k v 5y/60k) at no extra cost to the consumer.When the trade-in vehicle was appraised, it was appraised for $2000 less than KBB and $1500 less than a trade-in certificate offer from autotrader.com.We decided on a vehicle, but the neither of the two colors that we desired were in stock, so it had to be sourced. We had a carrier discount; which the dealership claims they don't have much experience in, even though it is the exact same program offered to their employees.My spouse and I were unable to be at the dealership at the same time to sign the paperwork. The dealership went for the "divide and conquer" approach.Here is where they went wrong:-Tried charging for fees that were non disclosed (a sourcing fee, citing that to receive the discount we were suppose to select from dealer inventory. NOTE: Our program does not cite that anywhere in their paperwork. We double checked.) -Used car Manager calculated sales tax for the wrong county. (Changing the quoted price and payments significantly)-Told us that agreed upon accessories would be available at delivery. They weren't. We are suppose to get a call when they come in.-Disclose that the "included extended warranty" has a $200 deductible for each and every visit after the 5y/60k. UNLESS, you spend an extra $500 for their "Maintenance Club". AND unless you come back to Elyria Hyundai, you still have a $50 deductible for each and every visit after the manufacturer's Comprehensive warranty expires.-Swore that they would beat any bank's offer for financing. Yet, their 3.77% provided an equal payment to our bank's 4.11% Leading to a lot of unnecessary haggling.The price was only OK because we argued back and forth to get the payment and financing that we knew was appropriate. If we had gotten their initial price, it would've been "bad".We don't mind a little haggling, but it shouldn't be a game of cat & mouse. This dealership was frustrated that we were educating ourselves and speaking with OUR bank before making a deal. They like to rush through and hope you don't catch them trying to pull a fast one until after you have signed and driven!

MrMnM30

29 de feb. de 2012

Chris was rude, condescending and unprofessional. Upon entering the dealership I specifically told Chris what I was looking for. Then he asked me certain questions that I had already answered when I entered the dealership. I asked him if he had paid attention to our original conversation. Then I asked him to get me an "out the door" price on the car. He came back and told me that his manager said that he could not give me a price on the car unless I was serious about buying. I told Chris that this was not the first car I purchased and that his salesman tactics were not appreciate. I told him that if he was not serious about selling me a car to tell me so. Then his manager came out and I asked the manager if he was the one that said I could not get a price unless I was a serious buyer. The manager said he did not say that and Chris looked at the manager and lied, saying "I did not tell the customer that." I asked if they were ready to do business or should I move on. Then the manager tried to ask me if I wanted the best price or the best value. I looked at the manager and told him that I did not appreciate his salesman tactics either. I asked them to stop playing games. The manager told Chris to get me a price. I sat with Chris and he proceeded to ask me the same questions I had answered two other times. At that point I had had enough. I told him that obviously he did not take me seriously and it was time for me to go. What they did not know is that I was ready with a check from my credit union to purchase the car cash on the spot. Way to go guys. I have nothing to hide. My name is John De La Cruz. I want them to know who posted this!

ljduchez

25 de feb. de 2012

I bought a used Elantra "as is", and almost as soon as I drove it off the lot, I noticed the "Check Engine" light was on. I set up an appointment for the weekend for them to check it out, and when I came in, they told me an exhaust pipe had rusted loose, and it would be $175 to fix.Now, I understand I bought the car "as is", so I can't accuse them of criminal wrongdoing. However, they do allegedly check each car for defects and repair them before selling, and I figure a basically reputable dealer would see this as something they had simply overlooked in their pre-sales check. Apparently that's not Elyria Hyundai's policy.

Michaelsawey

19 de ene. de 2012

We owned a Santa Fe, but it was nearing 60,000 so we decided that it was time to purchase a new vehicle with some additional equipment we had always wanted (Heated Seats, Moon Roof, Navigation). We chose this dealership since it was convenient for us. We were never pressured, and we were treated very well. Larry Hamblen was our sales person. He took his time with us, and explained any equipment that we were unsure of. Tom Chaplin was the Sales Manager, who assisted us greatly in getting the exact vehicle we wanted with the options that were important to us. Since we purchased a few months back, we have had our Santa Fe in for service. We have always been told what we needed to maintain our vehicle. Greg Debro always quickly assists us with our service needs and advises us of what services are coming up, so that we can budget toward that date and need. Todd Fanta is many times our technician, and he always advises us if he sees anything that does not seem right. We really appreciate this, since we do most of our traveling out of state and longer road trips. We want someone we can depend on to service our SUV so when we leave home, we have no worries.We would highly recommend Elyria Hyundia for a purchase. They listen to your needs and what you want. We were never pushed toward a vehicle or equipment that we did not want. That is important. Many times dealerships try to sell you what they have had on the lot a long time. Not this dealership...they sell you what you want! They were courteous, honest, and attentive to our needs. The Service Dept is excellent! We have our full faith in their services, and they even wash our vehicle free of charge every time we get service done. You just can't get better than that!

jburoker

16 de ene. de 2012

Friday the 13th! This is how it should be; customer service, customer service, customer service!!!All I wanted was to figure out why my car wouldn't start without holding in the start button for 10 seconds (I thought my key fob battery was dying). They immediately offered to test my two fobs batteries and they were both reading 299 out of 300 (almost new after 15 months of use). As if on queue, another gentleman walked up and said, "I know what's wrong, drive in and we'll run a test to confirm; it'll only take a minute."Once the test was done, he also told me that there were four recalls on my 2011 Hyundai Sonata and if I had about 40 minutes, they'd take care of everything (all under warranty).It's frustrating to have something so new, not work perfectly. I left there feeling like I got something for free; and I should have. Customer Service IS free!fyi: I L-O-V-E my 2011 Sonata Sport w/Nav package, which I leased after my 2007 Ford Edge (loved that too, but wanted to save about $100/month which I am when you include gas savings).

whodaman7569

21 de dic. de 2011

Buyers Beware, Beware, Beware!!!!! STAY AWAYFound a great deal through this dealership online through http://TrueCar.com. Called the sales person (Vince) who told me that he could have a car for me the next day. They needed a credit card # for a deposit to hold and get the car. They charged my credit card and the car was not there the next day or the following day. So, I called in and told them that I wanted my money back and was no longer interested in the car. Salesman told me that it was no problem and that they had shredded my credit card information. They never credited my card back. Several weeks later, I get an email from the salesman saying that my car was on the lot and when I called in and disputed, he said, "oh no, you bought the car off of us". "When you gave us the $500 dollar deposit, you paid for the car and that was your down payment". I couldn't believe it, I asked for the sales manager, and he was a complete jerk to me. He basically said, by me giving them my credit card number and the $500 deposit to go find the car, that I was agreeing to buy the car, which is not what I was told by the Internet Sales manger that I talked to on the phone the night I gave them my deposit. When I asked the Sales Manager to put the young lady on the phone who told me that if the car was not there on the lot, that my money would be refunded, he responded by saying, "she no longer works here". The sales manager is Joe and he is a jerk and argued with me for over 15 minutes and ended the call by saying, we held up our end of the deal and got the car here, and you backed out. He also said, "if you want your money back, come buy your car off our lot!!"I responded by saying, I was ready to drive up to your dealership to get my car and it still wasn't there. Two weeks later the car shows up and they call me and say that I paid for it. Needless to say, I called my credit card company and they happily credited my money back and couldn't believe that they did that. Moments after I got off the phone with my credit card company, I received a call from Vince, the original sales person, who says, you should not have asked to talk to the sales manager. We held up our end of the deal and I got you, the car you wanted. He then proceeded to say, that he was working on getting my money back to me. I couldn't believe it!!! Please do not give them your credit card #, go to the lot and see the car yourself before buying, and do your research on the extended warranty they offer. I found only two repair shops 40 miles away from my house that honor the warranty. I don't know how these people sleep at night :( STAY AWAY

smccleese

4 de sep. de 2010

Great experience, I was shopping for a car and found everthing I needed from color to financing. We love the new 2011 Sonata and found it very easy to deal with Elyria Hyundai, we left in the color we wanted not stressed out and really feeling like we made the right decission.