Best of Both Worlds t.v

18 de sep. de 2021

Shout out to Empire Auto group Excellent customer service!!!! Marvin was professional and handle everything we needed help with from start to finish , me and my wife are satisfied with the vehicle we was approved for i will absolutely recommend this place to a friend or family and to any one. Thanks Empire Auto Group for hooking me up!!!!!!

Danielle Roberts

12 de jun. de 2021

Marvin was fantastic and helped my dad get into a nicer vehicle. We were worried he wouldn't qualify due to bad credit history, but Marvin spent the morning patiently working with him to find the right financing option while also helping other customers coming in. Thank you for helping my dad get the car he wanted! It makes us feel so much easier about him being on the road and not having to worry about a breakdown like we were with his old van.

kit heaven

18 de may. de 2021

I don’t usually go out of my way to write reviews but this case is an exception because the gentlemen in question are worthy of the praise. Michael was the first person I had contact with, after I reach out from a car gurus ad for a truck. Though young, he’s a driven man and excelled at providing perfect customer service through timely returned calls, general questions answered, and had a considerate attitude toward my situation and was respectful of my time and schedule. I wouldn’t have made it over to San Antonio from Houston to look at the vehicle without him following up with me about the vehicles availability multiple times. Marvin was the man who first greeted me upon arrival and picked up right where Michael left off with the quality of service. He already knew why I was there and what I was after; the seamless transition between helpful employees was refreshing. In less than 45 minutes, Marvin took down the details of my trade in vehicle for immediate review/approval, had the truck ready for my personal inspection of its quality, and accompanied a full test drive that met my satisfaction fully. This exceeded my expectations completely bc it allowed for me to arrive on time for an appointment across town that I was attempting to work around, on a time crunch. Upon my return, Marvin and I quickly worked through the details and the following negotiation over price and trade in value left me with the sense that they had once again gone above and beyond to help me achieve the deal I felt was fair for that truck. It was a good business and I was happy to shake one it. For a small office, they were able to have all papers and details taken care of for the trade in, purchase of the vehicle, switching over insurance, and financing through a partnered bank all done that day and I drove off the lot with my new truck before the afternoon was finished. Matt was the one to walk me through the financial paperwork, which most people know can be a confusing mess if pressured to fill out quickly. I personally have bought a few cars and had a base familiarity with the forms but I appreciate how Matt repeatedly stated the breakdown of the numbers multiple times and highlighted how what we had agreed upon led to the numbers adding up the way they did. Transparency and clarity are worth more than gold at this step and Matt displayed both of those qualities like a true professional. In conclusion, if Empire Auto of San Antonio continues the trend of hiring, training, and employing men of the same caliber as Michael, Marvin, and Matt, you’ll be as pleased as I am about your experience and purchase.

Yvette Garza

27 de jun. de 2021

Just bought a 2012 Lexus Hybrid from here. Interior and exterior were in great condition, and it runs like a dream! Mark was very helpful during the process, and the entire staff was very professional. Would definitely recommend Empire Auto Group to friends and family.

Carlos Mata

3 de jun. de 2021

First time buyer getting a car off the lot and my experience was wonderful. Helped me out in so many ways. Definitely recommend coming here