ScottR

15 de sep. de 2016

We were very impressed with Eskridge Lexus. Excellent service from Sunny Rose, no pressure, very fair on price, and we were out the door in a little over an hour. Probably our best car buying experience in 30 years.We would buy from them again in a heartbeat.

Monty

17 de ago. de 2016

Have taken vehicle in for scheduled service twice and both times vehicle was not ready in promised time frame. Took over 5 hours for simple oil change. When inquiring about vehicle, customer service rep could not provide answers and seemed put out at my questions. Service rep who assisted me when I dropped off vehicle , left for the day and did not relay information to his peers.

USAF Eric

9 de ago. de 2016

Earle Twigg and his team of professionals (J. Pense) helped my family and I buy our SUV. Not only did they stand behind their word, but they ensured I was satisfied with every aspect of the purchase, even after we drove away. This included a fair price on our car. I was impressed and would highly recommend them for your next car purchase.

JLSlentz

23 de jul. de 2016

I took my car in for an oil change and to get new speakers installed that I bought from Amazon saving me $140.00 over not purchasing them at Eskridge. My point is shop for your parts when you can and buy from another dealer if necessary. My new speakers came from Bell Lexus of north Scottsdale. I was happy with the price Eskridge charged me to install the speakers and Rick French is an excellent service adviser and he helps me to make good decisions on service needed and when.

MS

12 de jul. de 2016

Service was amazing, from start to finish. No hassles. Real and straight to the point. Ron and Will were incredible. Never been easier to buy a car!

Megan

1 de jul. de 2016

I recently special ordered a car from this dealership and while it didn't come in as quickly as I would have hoped, my salesperson was absolutely awesome. He was in constant communication with me and always updated me as the process went on. The others that worked at the dealership were also extremely kind and willing to help. The actual purchasing process was smooth and easy and the finance guy was great. I will definitely be sending more friends and family members to this wonderful place! :)

Dave

1 de jul. de 2016

Eskridge Lexus is second to none. I bought a certified LX 570 that is just like new inside and out. This is the best SUV money can buy and the staff at Eskridge treats me like family. I will buy again from Eskridge.

Jerry OPry

1 de jul. de 2016

Nathan Gardner did a wonderful job in helping us select the vehicle we wanted and took us through all of the features and benefits of each model. He made the whole purchase experience very enjoyable.

LorenW

1 de jul. de 2016

Mike Ethridge was very helpful and knowledgeable. He was great to work with on the ordering process of my wife's car. He even made sure we had all the paper work in on time so that we would not miss the current rebate. Thanks Mike for all your help! This was the smoothest experience I've had ordering a vehicle.

Stephen Simpson

1 de jul. de 2016

Shawn M. in the sales department and Rick French in the service department are second to none. Always follow through with their customer. This was my 3rd purchase from Shawn and typically Rick helps with our scheduled service. All are very knowledgable and helpful in every situation. Combined with the great reliability and resale value of Lexus this is the only team I work with.

bkneagle

30 de jun. de 2016

Buying rating was from a couple of months ago when I purchased the car. Rick French hooked me up with a salesman then. Rich has given over the top customer service. I highly recommend this service department to all my friends.

ROS

30 de jun. de 2016

Have had my Lexus cars serviced here for 17 years. Experience has almost always been excellent. Both Skip Schultz and Mr. French have made getting car serviced predictable and efficient. Price has been as predicted without add-ons. Car almost invariably ready as promised and the work has been reliable. Costs a little more to get work done here but well worth it.

Glen Anthony

28 de jun. de 2016

These guys were great. No Hassle or pressure to purchase. This is my third Lexus purchase from Eskridge Lexus.

Charles Wakefield

28 de jun. de 2016

Don Lumas provided great service and was very nice and patient. I will recommend Don to all of my friends!

Patti Maddox

28 de jun. de 2016

Love this place...treat you like you matterNo one better than Shannon. He's the best

Suzanne

23 de jun. de 2016

Bought a new Lexus NX, sight unseen. It was everything they said and more. The staff was professional, courteous and knowledgeable. Thank you Mike Etheridge for the wonderful service you provided.

Lori

14 de jun. de 2016

Just bought a pre-owned Lexus SUV and we were very pleased with our experience at Eskridge Lexus. Our salesman, Ron York, was very knowledgeable, courteous, and efficient. We would definitely recommend Eskridge to a friend.

Dan taylor

11 de jun. de 2016

The last two vehicles I bought was from ESKRIDGE LEXUS. The best place in Oklahoma City, OK. to buy and have any service performed. SHAWN (saleman) is very knowledgeable about LEXUS vehicles and helpfull one of the best I have met. Svc. advisor RYAN, is always helpful and can take care of any problem you bring in. I took my vehicle in on Wed. 6/8/16 for 50,000 svc. also for vibration after accelerating. Courtesy vehicle was waiting, RYAN instruction was he would call when veh. was ready. After testing veh. he called and informed me warranty work had to be done. On Fri. he called and informed me my veh. was serviced, repaired, cleaned and ready to go.

Harshil

11 de jun. de 2016

We buy about 7 to 10 cars here per year and will not buy anywhere else! Ed is always very helpful and always tries to work with us on all purchases. Shanon always takes care of us and is the best salesman we have ever worked with period. Thanks!

Cindy S

9 de jun. de 2016

Don was a knowledgeable salesman. Everything was quick and efficient without much hassle.

Turtle

6 de jun. de 2016

This was the best experience I've ever had buying a car! Everyone I dealt with at the dealership is friendly, helpful and not pushy. I'd highly recommend this dealership to anyone! I've already told my family and friends it is worth the drive down from Kansas.

Jpreid

29 de may. de 2016

everyone here goes out of their way to ensure that you are pleased with every aspect of car buying.

Stan Evans

28 de may. de 2016

1..I have been dealing with Eskridge Lexis since 2005. For most of that time, Rick French has been my service representative. In a summary, he is AWESOME! HE always makes me or my wife feel important and that whatever problem we might have with our Lexus can be solved. He always advises us on the most economical way of handling whatever problem we might have. We trust him!!! 2. This week, I came in (without an appointment) because my engine light was on. He stated that even though they were busy, this was a problem that needed to be checked out right away. Within 30 minutes he had had the problem diagnosed and was presenting me with the solution. He make a car immediately available because it was determined that our car should be fixed right away. 3. I often wait while my car is being worked on and while I do, I pay attention to how other customers are being treated. Eskridge services reps are consistently kind and attentive and works to make all of its customers feel special. I would have a hard time buying a car that is not a Lexus because I do not want to loose the attentiveness, quality, and personal care that Lexus provides when a car comes in for repair. 4. Again, I believe that Rick French is the best of the best!

JanG

25 de may. de 2016

I've bought many cars from this LEXUS dealership and have been pleased with every experience. Service here is second to none. From the minute you drive in and are welcomed to the prompt phone call when your car is ready -everything is clear and well done. Rick French has been my service technician for my entire time with Lexus and he's professional, friendly and has become a good friend. I highly recommend LEXUS and specifically this dealership. You won't be disappointed

GBOKC

24 de may. de 2016

You can trust these people to take good care of your vehicle.

Vaibhav

19 de may. de 2016

Just bought my Lexus from Eskridge and I bought this without ever seeing it. I trust Salesman Earle Twigg and Eskridge to get me the best deal. Earle helped answered all my questions and was in touch throughout the process. Car is delivered and shipped as promised in a very good condition. I will recommend and will go to buy my next Lexus to eskridge. It was pure internet purchase without seeing the vehicle.

Lexus is the Bestest.

14 de may. de 2016

I always expect the best service and I am never disappointed. Scheduling online, the intake process, check-in, receipt of loaner car, cleaned inside out after service is completed. All associates and service personnel are friendly, and professional and know what they are doing. When asked about a loaner I requested something roomer because I am 6'2 and I was accommodated. Price of services is always reasonable.

Suzanne

9 de may. de 2016

Rick is an excellent liaison between the customer and the service technicians. He takes the extra time to review the vehicle's service history and determine what is needed. I really appreciate his knowledge of the Lexus vehicle and concern for the customer. Thank you, Rick.

Gene

8 de may. de 2016

I just made my second purchase from Eskridge Lexus and I am once again reminded of such a pleasant experience. Earle Twigg was remarkable...professional yet personable! We love the product, the buying experience and the way Eskridge dealership does business!

Justservice

6 de may. de 2016

I made an unscheduled service stop at your service department yesterday and asked for Mark Biggs as usual. I was not disappointed. It was during the hectic part of the morning. Without question Mark checked me in and promptly scheduled my service. It is because of Mark that I continue to use your service department. He has been wonderful to me and my other family members who own Lexus products. Mark has excellent knowledge of your products and service. H has never recommend frivolous service for our vehicles. He loves people and is a kind and affable man. God bless Mark Biggs and his family. Thank you Eskridge for having such a fine person among your service center staff.

SCD

4 de may. de 2016

The time spent by Shannon in making certain that I understood the car I was buying was remarkable - 3 hours on first visit. I had to come back to get a couple of things put on the car that needed to be ordered, so guess who called me when they came in? Shannon. He then proceeded to have a car available for me while they installed the accessories and then delivered the car to me after the service just as though I was getting the delivery for the first time.

aggienerd

29 de abr. de 2016

Mark Biggs has been helping me for 20 years. He's the best in the business! He is always honest and professional helping me with my car service needs.

dandad

28 de abr. de 2016

Mr Anaya is as good as they get - kind and smart with great ability to listen and anticipate need - thanks for having such well trained and talented people working for you

John

26 de abr. de 2016

Earl Twigg took great care of me from the beginning to the conclusion of my purchase. He was well informed about his product and very efficient from beginning to end. He did waste any time.getting me in to my new car.

Rochelle44

25 de abr. de 2016

Ron York helped me find my dream car! He was patient, professional, knowledgeable and very helpful. He truly took the stress out of buying a car. I would highly recommend Ron and Eskridge! I love my car!! Stony clearly explained all documents and answered all my questions in a pleasant and respectful manner.

Barefoot1999

25 de abr. de 2016

I stopped in for a unscheduled oil change. 45 minutes or so later I was surprised they had completed it along with the complimentary car wash. My son had a scheduled oil change at a different car manufacturer dealership and it took over 4 hours.

sly

23 de abr. de 2016

My wife and I drove onto the service area for a quick unscheduled oil and filter change. Rick French, our service advisor handled this with a smile. We were finished, and had a very clean car due to the complimetory car wash about 45 minutes later. Incredible.

jfsport

23 de abr. de 2016

From drop off / greeting, the service representative with explanation of what and how long of wait to the comfortable / welcoming waiting area - all was simply excellent.

Robbi

23 de abr. de 2016

We have been to Eskridge of Lexus several times and are always so pleased with the salesman and the atmosphere of the dealership.. We bought a Certified Pre-Owned Lexus and the whole process was so easy.

Watley133

22 de abr. de 2016

I received very great service as I always do. The techs are always very nice, friendly and professional. The oilchange was very fast. I hope Angella gets better!

Dan Boone

22 de abr. de 2016

How can you say it any better? From the start to the finish; demo, purchase and finance our transaction of a pre-owned GS was an easy, hassle free and professional experience. My wife and I truly say "Thank You" to the Eskridge Lexus team!

Connie

21 de abr. de 2016

In 2011, I bought my first Lexus. SHANNON helped me with my needs. He spent all the time with me that I needed to make my decision. No pressure. He helped me find the exact car that I desired.At delivery, he took the time to go over every detail that I needed to know. Absolutely the BEST. Now move on to maintenance. MARK is my man. Always helpful,friendly,and gets done with what I need. But the way, Love Ladies Day!!!

New old car

21 de abr. de 2016

I went to Eskridge Lexus looking for a new 2015 GS 350, months after the 2016 cars had arrived. I thought this maybe impossible but Nathan Gardner found two such cars with the desired color scheme. Made a no hassle deal and the car was shipped to OKC within a day or so. My wife and I were most impressed with the handling of the deal. Should also mention Sky and Stoney, a part of the team, also great to work with. Would highly recommend Eskridge Lexus.

B.Geubelle

17 de abr. de 2016

Eskridge Lexus of Oklahoma City is a best in class dealership. The sales staff is knowledgeable, honest and friendly. Great buying experience. I would highly recommended Eskridge to any new or pre-owned buyer.

MKLady

16 de abr. de 2016

Although I didn't find a used car during my first visit Shawn kept remembering my needs when cars were traded in. When he called me with a car he thought I would like I went right to the dealership and it was exactly what I was looking for at the right price. I've been a customer of Eskridge Lexus since 2009 when I bought my first new Lexus. Service department has been great and hope that trend continues with my current car.

VideOKC

8 de abr. de 2016

Between my wife and and I, Mark Biggs has cared for us through 4 Lexi. The whole dealership is outstanding, and Mark is the best of the best! He listens to our needs and sees that they are met and then some. We're customers for life.

Bobhowl

8 de abr. de 2016

Rick French did an outstanding job of taking care of my service needs on my 2013 Lexus LS 460. I stopped by without an appointment on Tuesday and Rick took the time to speak with me about the noise problem I was having. He brought a tech over to ride with me and he determined it was a bad wheel bearing. Rick provided me with a loaner car for the rest of the day, ordered the part and had my car ready by 9:30 the next morning. That is incredible service! Thanks Rick!

Bayou guy

6 de abr. de 2016

Mark Biggs has been our trusted service consult since 1999. Every experience has been honest and fair. We even have our Nissan serviced by Lexus. We have received excellent service each time on each vehicle. It's hard to find good honest service in this day and age. I highly recommend Lexus of Oklahoma service.

Good experience

6 de abr. de 2016

Very professional. Ron York was great to work with. Knew his business. Would recommend to anyone.Gives a good mark working with dealerships. I felt very comfortable working with Ron from a distance.

GX proud owner

4 de abr. de 2016

Nathan Gardner is outstanding. He went above and beyond to find us the vehicle we were looking to purchase. His customer service is beyond words. Everyone at Lexus Eskridge is awesome. My husband and I went by the showroom once when Nathan was out and we were meet by Curtis and Ed. Both of these men were accommodating and more like long time friends than salesmen. We would recommend Eskridge Lexus to everyone desiring a no pressure exceptional car lease or purchasing experience.

Kerry Cox

1 de abr. de 2016

First Class Service!!!!! Rick is a top notch professional service manager. He is accurate, courteous and knowledgeable. He takes care of his customer and our vehicles.

lmbybee1

30 de mar. de 2016

Very easy process! Randy Hendrickson was awesome!! Vehicle stock was ample and made the selection process very easy. Would definitely purchase a vehicle from there again.

Sid1

30 de mar. de 2016

I have had my GX470 serviced at Eskridge from day one and have always felt comfortable working with my service advisors. My current advisor is Angello Hankins, he is always courteous and understanding and does an excellent job of keeping me informed of any possible issues that may come up.

cjame256

30 de mar. de 2016

Had my vehicle Service and I had a Recall. Great service Advisor and timely service. I would recommend Eskridge Lexus to my friends and family

Richard Boyd

29 de mar. de 2016

We followed Randy Hendrickson to Lexus from Buick. He is the reason we were there and that we selected his recommendation. This is the 3rd car we bought from him. Thanks to everyone involved in the sale. The experience was great.

Paula

29 de mar. de 2016

I have every confidence that my car will be competently serviced and road ready. And that is invaluable to me, I appreciate the friendliness and helpfulness exhibited by all that I encounter while on the premises, Thank you, Lexus employees!!

Jim Rorke

29 de mar. de 2016

Just bought my rewoned RC F at Eskridge. Flew up from Dallas to get the one Eskridge had on their lot and drive it back to Big D. They provided me with old school, top notch customer service. Like buying a car should be. I love my car, and intend to drive it for a very long time, but the next time I need a car I would take a trip up to OKC just to be treated again the way Eskridge took care of me.Great dealership.

N. Bentson

26 de mar. de 2016

This was my first service on a 2015 350 RX purchased in October 2015, what pleasant experience! The service advisor, Marko Stilger, was very professional and knowledgeable. I elected to wait at the dealership for the service, the car was returned within minutes of the promised time with a complete explanation of all completed procedures.

Lexus06

24 de mar. de 2016

Eskridge Lexus has serviced my Lexus GX470 for the past 6 years. Rick French has taken excellent care of me since I started taking my vehicle to Eskridge. Rick is very knowledgeable and is a pleasure to work with. This week, I had a turn signal bulb out go out. Rick worked me right in, without an appointment, and had me back on the road in no time. I appreciate his 'can do' attitude and highly recommend Rick and Eskridge Lexus!

Bshivers

21 de mar. de 2016

I had a dash that needed replacement. It was recalled and we were on a waiting list for 3 months. The dealership called and informed us our car was next in the list. We scheduled a time and day. When we arrived they were expecting us. The repair took longer than expected, but they kept us informed throughout the process.

Ramona123

20 de mar. de 2016

Everyone was very helpful and friendly. Ryan Bilger was my service representative and he explained the problem with my car and what needed to be done.

JohnR1945

19 de mar. de 2016

Great Car Buying experience. From start to finish, first class people willing to go that extra distance to make sure you have all your needs taken care of. All done in a timely and professional manner.

AnnC

19 de mar. de 2016

My car needed it's 30K mile checkup and Rick was a great service advisor. He answered all of my questions, was polite, had a sense of humor, and did not rush me. In fact, he made me feel like I was the only customer he had for the day. I wish all businesses had service departments like this one! In fact, the Eskridge service model should be embraced by all retail establishments.

sameer123

18 de mar. de 2016

I get helped by Ryan Bilger , very professional and courteous. I love their customer service , I love visiting this dealership. I would strongly rec this to all Lexus owners

Oklahoma Proud

16 de mar. de 2016

The Eskidge Lexus service is second to none. Skip and Rick are awesome service advisors. They make it easy to get great quality service. Highly recommend!

AGossard

16 de mar. de 2016

Start to finish, an excellent car buying experience. The entire sales staff from test drives, to finance, to the delivery was outstanding. The entire experience couldn't have been better.

Don123

16 de mar. de 2016

Mark Biggs is a true service professional. When he says something, you can believe. He makes service at Eskridge a positive experience. I feel my car is in good hands.

Lexus review

15 de mar. de 2016

Angello does a fine job. Better keep him for a long time. I've been a customer for about 15 years. I always bring my Lexus's to Exkridge for service and have seldom been disappointed.

HappyGXowner

15 de mar. de 2016

This was my first service on my new Lexus. Pleasantly surprised by the quality of interaction. It's been a delight to work with Christian.

carrepairat001

11 de mar. de 2016

I bring my car in for service and Mr. Angello Hankins has always worked with me, he has been great. I rate the service 5- stars and will be back.

Stephenokc

8 de mar. de 2016

Have been a customer for over 5 years and the professional and courteous service is second to none. Great sales and service would recommend Shawn to anyone.

service...

7 de mar. de 2016

Rick consistently does an excellent job of making it easy for me to get my car serviced. He always takes care of any problems or concerns. I never feel inconvenienced. Thank you Rick for knowing what great service is about.

Virginia

5 de mar. de 2016

They really knew their stuff. Never felt pressured or like we were being scammed. It was like dealing with old friends. We definitely will use them again. Very impressed.

cbass

5 de mar. de 2016

This is our first Lexus. We are so impressed by the great service and care that Eskridge gives their customers. Mark is wonderful, thorough, and fun to work with.

xx

4 de mar. de 2016

We have purchased four Lexus from this dealership. The sales and service has been 5 stars. Every effort is always made for our service to be a good experience. Eskridge will always be our choice of dealership.C.K.

Soccermom3

2 de mar. de 2016

Mark Biggs really cares for his clients and makes sure they get the best service. I am truly impressed with Eskridge Lexus and the service Dept.

Jfleur

1 de mar. de 2016

We have purchased 3 vehicles over the past 10 years and have always had professional, courteous salesmen and service at Eskridge Lexus. Thank you all

PawPaw

29 de feb. de 2016

We had the pleasure of having Sonny and Will working with us on the purchase of a used Toyota Highlander. The purchase and experience were all very Positive. The environment was clean, friendly and non pressured. We are very happy with vehicle. We will be returning to this dealership for future purchases when needed. Thank you gentlemen for making this such a positive experience!Others could learn from your great customer service skills.

JLSlentz

27 de feb. de 2016

Rick French has taken good care of me with every service item that my vehicles have needed. He very good at his job and confident, which is helpful for me to understand the required repairs.

Angler

27 de feb. de 2016

I was pursuing the purchase of a well documented used Lexus with low mileage. I would like to thank Shawn Matzinger for a relaxing and informative experience and would highly recommend this dealership.

Sean

26 de feb. de 2016

Absolutely fantastic experience! Shawn assisted me with my eventual perchase and the entire process was very relaxed. Never once felt pushed or coerced, just a friendly atmosphere and all the help I could want. Very happy with the car and would absolutely recommend Lexus to anyone.

jwells

25 de feb. de 2016

OUTSTANDING to work with on sales. Robert Perz is great at sales Consultant. I drove Lexus for 22 years and now so happy to be driving one again. Treated like a Queen.

TLCat74

25 de feb. de 2016

I have been an Eskridge customer for many years. I have always used their service department and found it to be very good experience . Mark Biggs is my service contact person and have found him to be dependable, honest, and a pleasure to work with. I intend to return to Eskridge and Mark for all future needs.

bobwyatt

23 de feb. de 2016

Easy experience. No hard sales. I would recommend Eskridge Lexus for new or used car experience. Shannon Brown and Stony Baker took care of me.

kaye

23 de feb. de 2016

Super efficient, always courteous and informative. I completely trust this dealership and the employees who work there. Have been maintaining my Lexus with Eskridge since the purchase 10 years ago. Never a bad experience. Thank you Eskridge Lexus.

Trish0786

23 de feb. de 2016

Great and professional service! I highly recommend eskridge Lexus! Everytime I go in for service and maintenance they are always really quick. I had an appointment and was in and out w a loaner in 10 minutes. They have their act together here!

MES OK

22 de feb. de 2016

Like every experience we've had since purchasing our ES350 in Feb 2014, the one last week was a treat. We've only had reason to visit the dealership for routine scheduled maintenance. Each time we've arrived for an appointment, service advisor Rick French has been welcoming, prepared, and proficient. On 2 occasions the appointment called for a loaner, and that total experience was top-notch as well. We like and enjoy the car just as well as we enjoy the experience of being an Eskridge customer.

Ken

20 de feb. de 2016

We just purchased our 5th Lexus. Four have been from Eskridge. This time we enjoyed Shannon Brown working with us. He found us a car and we worked our the deal with Ed Eskridge's help. Everybody has always been so nice, that is why we return for service every 6 months.

Dick

18 de feb. de 2016

Mark Biggs is one of the most capable, honest, kind and concerned service advisors I have ever known.He instills confidence and you know that what he is telling you is exactly what needs to be done. We appreciate his caring and concern for making sure all is done correctly.

Lexus review

17 de feb. de 2016

Angello, my service rep, is professional and competent. I enjoy working with him. He stays on top of things and texts me or calls me to keep me updated. He makes my visits very pleasant.

jbarnhart

17 de feb. de 2016

We recently took our Lexus in for routine scheduled maintenance; Rick French is an awesome service advisor! He explains exactly what is to done and the estimated cost along with the timing for completion of the service. The service was done ahead of time and the work was exactly as promised. Thanks! It is always a pleasure to associate with a true professional!!

CherylTJ

16 de feb. de 2016

Have bought 2 Lexus' here and really think Eskridge does a great job of hiring quality people & then training them for customer service. Angelo is a great guy to work with...upfront & thorough...he checks to make sure you don't "fall through the cracks" while waiting for your car. Don Lumen is our salesman, and we appreciate the way he works to help us find the right car and considers OUR needs. Basically, we consider these two gentlemen "rock stars" in the world of cars!

Dudley

9 de feb. de 2016

Mark Biggs is the greatest service advisor ever. I have been with Mark and Lexus for over 20 years. both have always been a 10+.

Mike

9 de feb. de 2016

The fastest and easiest car buying experience that I've ever had. I research cars to death, but at Eskridge Lexus I had a sales professional named Earle that really made me feel like he cared that I found the right car that I was looking for and helped me all the way through the process. Great family to purchase a car from and a great experience because of Earle.

Lindsey93

9 de feb. de 2016

We loved our experience purchasing a car from William Fowler! It was so easy and simple. I had found the car online, called William, it was ready and waiting for us when we got there! He showed us some other cars and then when we were ready to purchase the car, it was the simplest process. Thank you, Eskridge Lexus!

Johnsonshi

7 de feb. de 2016

I always receive the over the top service when I bring my car in. You guys rock !!Everyone is always exceptional friendly, kind and helpful.

LexusLady

3 de feb. de 2016

We were on our way home from dealerships in Dallas when we stopped at Eskridge. We appreciated the excellent job Earle did assisting us find a car that was exactly what we'd wanted and more. Stony was most helpful in making the paperwork simple for us. Sky taught us many things about our new Lexus that we wished we'd known for our prior one purchased at our home in KS. This first stop here exceeded all our expectations on so many levels. I would not hesitate to recommend this dealership ! !

Taylorstone

2 de feb. de 2016

Our Lexus was recently attacked by some mad squirrels. They chewed a lot of the electrical wiring out of it. You have to give it to them they have expensive taste! Eskridge Lexus and Mark Biggs were great as always and fixed us up. We are very appreciate and will continue to be a loyal Lexus driver.Thank you!

AuntTara

2 de feb. de 2016

I have bought many of my cars here & so have my parents. I worked with Sonny & he gave the most outstanding service. I ended up buying a Toyota Camry on the 29th. I had low tire pressure let me bring it back in to fix & gave me a loaner for the day. I definitely recommend this place

cbw

27 de ene. de 2016

Angello has always been very helpful and prompt. He always has a loaner waiting for me which I appreciate. If I am waiting on the service, the time they tell me it will take has always been right on.This means a lot when you are busy. Best service I have ever had!

Witsend

26 de ene. de 2016

Thanks to Don Lumen for his excellent service, helping us through an emotional and frustrating situation with our previous vehicle and getting us into a different car. We truly appreciate his honesty and integrity.

sos4921

23 de ene. de 2016

The salesman, Earle Twigg, did a great job. He was kind and friendly. He helped us find the right car for us! It was a pleasure to work with him, would recommend seeing him if you happen to stop by this Lexus dealership.

Bayou guy

22 de ene. de 2016

Best service & most honest service manager. A pleasurable experience. Have been a return customer for twenty (20) years because I can get an honest evaluation of my vehicle and reliable maintenance and repair at a very reasonable price.

Bkneagle

22 de ene. de 2016

I worked with Rick French Over the last couple of days and he provided service that was exceptional. Technician Larry (Sorry I didn't get his last name) took time out of his day come up and discuss my cars issues and even went so far as to take a ride with me to ensure we were both talking about the same issue. Customer service by these two individuals exemplifies why I will keep coming back to this dealership.

Shawn

22 de ene. de 2016

Mark Biggs has to be one of the best advisor I've have gotten the pleasure of working with. Eskridge Lexus has the best customer service. I feel they value and take care of the customers.

Veazey,Judy

22 de ene. de 2016

Mark Biggs does an excellent job and always love the customer service. I buy a Lexus because of the service I receive from this dealership and my service manager - Mark Biggs. I'm a loyal customer!!J. Veazey

Regis

21 de ene. de 2016

The sales staff here is older and extremely experienced and very low-key and patient with youThey will go over all the details and answer all questions

Randy and Mary

21 de ene. de 2016

We purchased a 2014 RX 350 with the help of Ron York. Great experience. Ron was very patient and helpful and was just as excited as we were over the purchase. We traded late on a Saturday and Ron and his team stayed and completed the deal. The service dept even detailed and applied protectant for us. This is the third RX we have purchased from Eskridge. They have treated us great every time. We priced and checked dealers from three states around and Eskridge had the best price AND had what we were looking for. I feel certain that we will return when we purchase again. We had trouble with the Blind Spot Monitor two weeks after we received the vehicle and made an app. to get it fixed. Angelo was our service manager. He was great. Eskridge had to order the replacement part and kept the vehicle giving us a loaner. This was greatly appreciated. Our car was fixed and the service was great. Thanks Randall

Bill65

20 de ene. de 2016

Excellent service since I purchased our 2010 ES350. Prior to our 2010 ES350 we purchased a used 1999 ES300 from Eskridge Lexus. The car was about 4 to 5 years old and looked like new. We were treated the same as if we purchased it new. I have never received nor came close to receiving the excellent service that I receive from Eskridge Lexus.

Elaine H.

18 de ene. de 2016

Great service department! Technicians are very thorough. Customer service is top notch. Free car wash service and vacuuming are also a plus. I have had my car serviced by Eskridge since I purchased it and have never had a bad experience. Keep up the good work.

Craigp57

17 de ene. de 2016

Excellent experience throughout the entire buying process. Built the car we wanted on the Internet, sent that to ESKRIDGE. Received an email from Nathan the next day explaining wha they had available. No pressure to come in. Nathan called the following day to let us know what other cars might be coming in. We ended up taking 4 days to decide which one we wanted and never felt any pressure. Ed worked with Nathan to help finalize the deal. The day we completed the purchase, we were in and out in less than 2 hours including the test drive.

Soccermom3

16 de ene. de 2016

This is the best car buying experience we have ever had. Zero pressure and all about customer service. I'm very impressed with Lexus and Eskridge.

TGO

15 de ene. de 2016

Excellent Dealer have purchased four vehiclesand are very happy with them. Mark Biggs has been our Service Consultant since 1995 and he has always done an outstanding job and goes out of his way to take care of us and our cars.Richard Brewer

Celestial217

15 de ene. de 2016

Mark Biggs and all the staff in the service department do an excellent job. From setting up my appointment to the minute I arrive to check-in. They provide me with a Loaner when needed. This is the 2nd Lexus I have had and appreciate the high level of customer service they provide. I highly recommend! Thanks Mark and all the staff!

Journeyman

15 de ene. de 2016

15,000 mile checkup requires over 2 hours so dealer loaned me a beautiful RX350 to use till next day. Superior service in every way with an incredible 2 waiting areas to sit at if maintence was shorter. Nothing like it!!! Pete

jbarnhart

15 de ene. de 2016

We needed new tires on our GX-470; Rick French was awesome for recommending a quality tire option! The visit for the service was very efficient and timely. The result: an SUV that drives and rides like a new vehicle!!

Grandgrandpa

18 de dic. de 2015

After experiencing expert repairs on my NX, I just had to smile, Giggle and say to everyone what a great place... it was... Perfect!Eskridge Lexus, what's in your wallet...

jtran2014

17 de dic. de 2015

Eskridge Lexus staff is excellence, they know exactly who you are what you drive when you pull in service department, everyone is friendly, I wish the Honda store is that nice. hahahaha

Susan R.

17 de dic. de 2015

This was my first experience to lease a new Lexus, Nathan Gardner is the best. The whole transaction was easy and pain free!! Eskridge Lexus is a wonderful place to deal with everyone.

driver1

10 de dic. de 2015

5 stars.Parts were ordered and installed in a timely manner The loaner car was even great, introducing me to the hybrid experience. Now that is something I will consider in my next car. Mike Biggs made everything run like clockwork. Even though everything was covered by the original warranty, I was treated like a queen.Anne Schank, RX 350

ashleyspeicher

10 de dic. de 2015

Easiest car purchase I've ever made! I would recommend Mike and Eskridge Lexus to anyone looking to buy a car. Very low-pressure and low-key.

bushey, wc

4 de dic. de 2015

Lynn Eskridge Fielding went above and beyond to help as did Sonny the used car sales manager.That is why I stick with Lexus's

JB08

3 de dic. de 2015

We have had a wonderful experience with Eskridge Lexus in OKC! They talk about "joining the family". Kinda cheesy, right? WRONG! It is true! The service, the price, the sales associates and finance team are the finest people I know. We felt no pressure and are %100 satisfied with our purchase and look forward to being "part of the family" at Eskridge!

KLAS2015

28 de nov. de 2015

The check-in and process for the 5000 mile service was an EASE. We had errands to run and obtained a loaner to do them for $10. Our SUV was finished within 1 hour and we returned to retrieve it. The check-out process was just as EASY. A win - win during holiday time!

chasdana

26 de nov. de 2015

I had my RX 350 in for the first 10,000 mile servicing. The on-line process worked and the follow-upconfirmation was appreciated. I was a bit early for my appointment but I was out in an hour as promised. My new service advisor Christian explained everything done and what would be done the next time at 15,000 miles. I appreciated the heads-up and his recommendation to drop the car off or use a loaner since it would take a bit more time on the next servicing.

banker

25 de nov. de 2015

Mark always provides excellent service. He is also just a great person to deal with. The Company owners are very fortunate to have such a person working for them! (22 years at the same car dealership is excellent)

BRENDA

25 de nov. de 2015

As always the entire staff was helpful, friendly and explained everything to me. Besides the great service people, I met with a sales rep that was extremely helpful. This was another visit that made me feel confident that they are taking care of my car for me and that I have no worries when I leave.

Jlewallen

24 de nov. de 2015

We have been customers of Eskridge for almost six years. We always request Mark Briggs as our service advisor. Best in the business. Thanks for always making our service visits as professional and painless as possible. Simply the Best!!

Gary L.

23 de nov. de 2015

Eskridge Lexus always does a great job of taking care of our cars (and us)! Angello Hankins is a true professional, whose expertise I have come to rely on. He knows his business and always puts the customer first (both of which are very rare these days). That's why I continue to buy Lexus vehicles and why I continue to come to Eskridge to have them serviced. Keep up the good work, because true expertise and excellent customer service still matter!

schase

22 de nov. de 2015

My family has purchased four vehicles from Eskridge and every time, Nathan has taken great care of us! He is always very professional, understands our buying needs, and never gets pushy with us. We have also had our vehicles serviced at Eskridge Lexus and Angello Hankins has always done an excellent job of getting our cars in and out on time; he has also taken the time to call if there is a change in the service or pick up time. Our experience has been great and we would recommend Eskridge Lexus (which we have numerous times) to anyone.Respectfully,The Chases

Bruce T

20 de nov. de 2015

Earle Twigg and Stone did an excellent job of taking care of us. They were professional, courteous, and quick in helping us get on the road!

Watley133

18 de nov. de 2015

It"s always a great pleasure having Angello Hankins to assistance me when I have my car serviced at Eskridge Lexus in Oklahoma City, Oklahoma!

Patty P.

11 de nov. de 2015

I really appreciate personalized service and when a person has been coming over to the LexusDealership from Enid, for as many years as I have (probably at least 15 yrs) I expect it! I reallyonly want to work with one service rep when I'm there and that is Mark, it is helpful working withsomeone that you know rather than a service person that I don't know., Many times when I call andthey connect me with the scheduler they have been rude! They just act like they don't care! I havetried many times to explain that I'm from Enid and I'm coming to OKC for another reason and thatI would like to get in to the service dept., they give off the attitude that they don't care and that I amnot important. I have purchased 4 Lexus from Eskridge all 350's and one of the reasons I keep buying Lexus is because of the service I used to get there when you could call and request the service person that you are accustomed to working with and the person that knows you. Most always when I am lucky and get to talk to Mark, he will always try his best to get me in if at all possible. I remember back in the day when that is the way we called to make appts. and that was sooooo much nicer than talking to impersonal scheduler I might add. I have talked to many people in Enid about this and they all agree. Bottom Line, Mark is always very pleasant and is so nice to work with, Just wanted to make sure that I addressed that. Thanks,

SteveRx350

11 de nov. de 2015

Eskridge Lexus Service provided a very nice (newish) sedan for a day loaner while my RX350 underwent 65k mile service which allowed me to meet numerous work deadlines that day. I ran late finishing the day and called to tell the Service desk I was running late. Mr Rick French volunteered to wait for me. I pulled in to the service bay 15min after closing time, turned over the loaner and Rick directed me to my washed, vacuumed, and serviced RX. Thank you Edkridge and thank you Rick!!

John Wilkins

29 de oct. de 2015

Angelo is my service advisor. He does a fine job communicating with me on the issues on my 2014 RX350.

LynnR

28 de oct. de 2015

I've been driving a Lexus since 1991.....from Denver to Houston and for the last 12 years, here in OKC area and Eskridge Lexus tops them all! I especially want to give props/kudos to Rick French in Service....he's been my "go to guy" for all the time I've been in the OKC area. Even though I didn't purchase my Lexus from Eskridge, Rick's treated me (and my Lexus) like one of the family! Everything from general service to repairs has always been performed flawlessly and efficiently. My 05 LS still runs and looks brand new! Rick....you're the BEST!

Janetta

27 de oct. de 2015

We love this dealership and hope we will always have a Lexus. The service is outstanding. And customers are treated with white gloves there. Thank you.

ChandlerO

26 de oct. de 2015

I can't really say enough about Eskridge. I honestly came in looking at their used lot without the thought of buying a Lexus. The salesman I met was easy going and friendly. I ended up test driving an IS just for the fun of it. 1/5 of a mile later I was realizing this could be the car I buy. Fast forward to my first oil change now and everything is still great. The customer service is the best, dealership is comfortable and nice to wait in. Staff is always friendly.

WandaH

25 de oct. de 2015

Rick and the service repair man stayed over until I arrived to pick up my car after 6p.m. I missed my schedule appointment day and Rick worked my car in. He kept me informed of all repair. He offered me a loaner if they could not repair my car the same day. I purchased my car new in 2005 and this dealership have always kept my car running efficiently without any problems. Rick is outstanding and the best.

Don H.

25 de oct. de 2015

Just bought our third Lexus from Nathan Gardner. I have bought a lot of cars over the years but Nathan is unquestionably the the most professional and knowledgeable salesman I have ever encountered. He knows his business and never hard sells. You know his integrity is unquestionable. We will be back in the future.

Scott

21 de oct. de 2015

Ray Shannon is the best service man in the business!

Liz Peterson

20 de oct. de 2015

We have purchased several vehicles from Eskridge Lexus of Oklahoma City one of the reason I stay with Eskridge is the after sale service Rick French has been my service adviser for so long I can't imagine going to another dealership of any kind. I have confidence in the analysis and service suggestions given to me from Rick and I feel he is backed up by a qualified and ethical service department. When I am ready to purchase a new vehicle Eskridge will be my destination anyone can sale you a car but it is the after sale experience that I value the most. Liz Peterson

Scott

20 de oct. de 2015

Just bought my 5th Lexus from Eskridge and I bought this 2013 without ever seeing it. I trust Salesman Don Luman and Eskridge to get me the best deal and I know the car will be in excellent condition when I pick it up - and they did not disappoint. Stony Baker handled the paperwork in minutes and I was out the door in a great driving GS. Another great experience at Eskridge.

Stanley L. Evans

15 de oct. de 2015

I brought my Lexus 400LC in to have the brakes checked out. This is my wife's car and the petal had been sticking in the down position from time to time. My service representative is RICK FRENCH. I brought the car in early on a very busy Monday. RICK decided that although they were very busy and I did not have an appointment that a brake issue should not be sent away and he worked me in to check things out. We found that the master brake cylinder was deteriorating and needed to be replaced. RICK gave my care the highest priority because of the safety concern and had the dealership go right to work on my car. It was a costly repair, but it was needed. RICK also found some ways to discount some of the parts to lessen my costs. I really appreciated RICK's sensitivity on a very busy day and his commitment to my wife having a safe Lexus. This is consistent with the care and customer concern that RICK provides to all of his customers and keeps me and others coming back to Lexus.

Don

15 de oct. de 2015

Great service, nice car wash, refreshments, friendly representatives

Brigid

15 de oct. de 2015

Mark Biggs is the best at his job, he always goes out of the way to make sure I get the best service at the best price. I have been fortunate to have Mark as my service rep for the last 20 years, cant imagine going anywhere else.

Robert D

14 de oct. de 2015

Mark has been are service Mgr and a friend for least 20 yrs. He is the best !!!!!

Bill

10 de oct. de 2015

They make the process of getting your car serviced or repaired an experience we never dread. The people are so helpful, friendly and courteous that dealing with them is a pleasure. We love Lexus, and the Lexus service--they are both excellent!

Dona Kippenberger

10 de oct. de 2015

I always feel comfortable with Rick as my advisor. I trust what he says; therefore I feel my car is in good hands.

parker stilly

10 de oct. de 2015

as always, treated as a valued customer, very easy to work with.

Rick S

8 de oct. de 2015

Rick French ALWAYS delivers the highest level of professional service. I love the automobile, but the service department will keep me as a customer for life.

Lori G

8 de oct. de 2015

I would never take my car anywhere else. I have always had a positive experience every time I have brought my car in for regular service.

UncleHarry35

3 de oct. de 2015

Dealership and the cars are wonderful in all respects, but after I clicked on"5" for everything, the Web page had no "SUBMIT SURVEY" button

Satisfed Customer

1 de oct. de 2015

Mark Biggs is easily the most patient and knowledgeable Service Adviser I have ever been associated with thru my 50 years of having cars serviced. He always works hard to ensure I get all my requests/concerns handled. He uses excellent judgment as to the balance of what really needs to be done and keeping the cost of routine maintenance reasonable, since the car is well below average mileage for its age.

Terry

28 de sep. de 2015

Angelo always does a great job for me! Fast, friendly and professional. Thanks!

TomC

28 de sep. de 2015

I have been having my vehicle serviced at Eskridge Lexus for years. Mark Biggs has been my service contact person during this time. He is always friendly and very knowledgable. All questions are answered and he is accommodating to my needs. I am very happy with the service over the years.

doug

27 de sep. de 2015

mark was even better than usual...he is always excellent and a great employee of your company...during my service yesterday i learned that my wife who had just gotten out of the hospital after a lengthy stay for open heart surgery was expecting her home care nurse to visit soon and i had all her insurance cards and had to be there...mark rushed back to get my car for me so i could get home...i deeply appreciate his help not only in this instance but also through the years he has been extremely helpful and pleasant ...6 big stars!!!

Ehuckabay

26 de sep. de 2015

During the summer I went to Lexus to talk about a new Lexus. I met Nathan who was business-like and very nice and friendly. He as a also very knowledgeable about all the Lexus models. I was driving a 2010 Lexus that I had loved. Later in the summer, unexpectedly, a buyer made us an offer we could not refuse and we sold our Lexus. So now the buying of a new car was more serious. We drove Mercedes, Maseratti and Lexus. All drove very nicely. But after talking to friends who had cars of these three companies, it was the service reputation of Lexus which led us to choose another Lexus. We bought a LS480L. We took delivery today. The car was not in Oklahoma City but in Denver, CO. Lexus went after it and it was here in three days. After they cleaned it and got it ready we went to Lexus to take delivery yesterday. We drove it only one day but loved the way it drove. Today the DVD headrests were added to the car. I can't wait for my grandson Luke to experience the DVD player in the back seat.

GranJan

25 de sep. de 2015

Only complaint is having to pay for the wash. My wife lived in Tulsa in 2012 and bought her iS250 there close to her home. We live in Edmond and will use Eskridge for all Lexus Service. Her car is a 2012 with only 19K miles.

Connie

24 de sep. de 2015

Always enjoy the experience. Mark Biggs helped me, yet again. Excellent. The best dealership in Oklahoma City. It all began when I had the pleasure of having Shannon sell me my first Lexus. Thank you.

JIM

24 de sep. de 2015

Sounds like I'm not the only one with this recent excellent service. I had a dead battery. Even though they were fully booked they worked me in and had me back on the road in less than an hour. Job well done. Thank you for the prompt service

Phil Kaulaity

24 de sep. de 2015

My Service Manager, Mark Biggs, was so friendly and so helpful (as usual), it made coming into your dealership a pleasure instead of just another appointment I had to take care of. I drank coffee, ate a small roll, and read while waiting for my vehicle to be returned to me. I can't explain it, but every time I've gotten my Lexus serviced there, they always seem to run better, quieter and more comfortable. Thank you, folks! Oh, yeah, Shannon and Chris in Sales also helped me finally hook up my iPhone in my car. Thank you, too guys!

driver

23 de sep. de 2015

I just had the 60,000 mile service on my RX 350. This is my third Lexus. I have always had very good service. Mark Biggs is my service advisor. He always has my car ready when he promises. He is always very helpful with what I need done on my car. He is very knowledgeable.

Cokers

21 de sep. de 2015

Friendly, helpful, professional staff from our salesman to finance department. Definitely would do business with them again. Thank you.

GBDunn

17 de sep. de 2015

Eskridge goes way above standard to satisfy customers. From Sales, Service, to just browsing the Staff goes way beyond the call of duty, to be kind, helpful and courteous! I will never buy or drive anything but a Lexus from Eckridge...and I am currently on my 3rd!

David Harper

16 de sep. de 2015

I woke up to a dead battery Saturday morning (September 12th). I called Eskridge Lexus and was politely informed the service department was fully booked. I was encouraged to bring my car in as a "walk-in". When I arrived at the dealership, I was directed to Christian. He was very gracious and helpful. He was able to work my car right in (while I waited), determined my battery had failed, discovered it was, thankfully, still under warranty and replaced it with a new one. I was in and out in 90 minutes or less and able to enjoy the rest of my Saturday. Thank you, Christian and Eskridge Lexus for service above and beyond!

OKjayhawk

15 de sep. de 2015

The service department is excellent and my car is always ready when promised. Each time I receive a loaner car so I can continue my daily activities without interruption. Mr. Mark Biggs, my service adviser, is very knowledgeable and professional. I purchased my first car shortly after the dealership opened and am looking forward to receiving my new 2016 that will be delivered within the next 10 days, my seventh new Lexus from this dealership.

Bobbie J Webster Harlan Rex Webster

13 de sep. de 2015

Purchasing the car thru "Loy" was vey smooth and not stressful. Having the car washed is very nice with coffee and pastry bar. Service - was outstanding - I was taken across the street to my Dr. - later they came and picked me up. Thanks very much!

Happy happy

11 de sep. de 2015

Bought a used Lexus suv and a week later the coil went out and they replaced it at no charge and gave me a 2015 Lexus suv to drive while they worked on it. Would definitely buy another vehicle from them.

Dushan Karunaratne

8 de sep. de 2015

The Lexus team was very friendly and a pleasure to do business with. This is my second car purchase from Eskridge Lexus. Thank you Mr. Don Cheatwood for the great car purchasing experience. Very professionally handled.

PattiM

2 de sep. de 2015

I purchased a used car from William Fowler, sales, this week. Not only was the experience pleasant, it was fun! I did not feel pressured at all. In fact, if anyone was doing the "pressuring" it was me. There are no hidden fees and the process was very quick. I travel from Tulsa to make this deal and I would definitely do it, again!

ToriArt

1 de sep. de 2015

I brought my car in for service at Eskridge Lexus, and I had an excellent experience. My service adviser, Kristina, was great and so was Justin in Sales. They form an unbeatable team! Thanks!

SSneed

1 de sep. de 2015

Had my vehicle serviced. This is a great service center.

ClaymonTX

1 de sep. de 2015

Deal was conducted by phone Both dealer and customer described their vehicles and neither one was dissapointed.

HintonOKC

31 de ago. de 2015

I purchased my first Lexus from Nathan Gardner last week! Yay! I love my car but the customer service from everyone made this experience wonderful! Nathan answered all my questions and made me feel comfortable about my choice. Chris Foss made closing the deal as painless as possible. And Chris Miller made me feel comfortable in my new car before I drove it off the lot! Every aspect of this experience was awesome! I look forward to Ladies' Days!

Nikii Hubbs

29 de ago. de 2015

I love taking my car to Lexus. It's always a wonderful experience, even if I don't get good news. They are very accommodating and super nice! Everyone is always prompt & willing to help! And Angelo is absolutely amazing! I highly recommend Lexus for all your service needs on any Lexus vehicle that you own.

Lisa

28 de ago. de 2015

My buying experience at Eskridge Lexus was wonderful! My salesperson (Shawn) was awesome and the service department is the best I've ever seen.

Anita

26 de ago. de 2015

This is my first Lexus purchase. Earle Twigg was so helpful, friendly and extra patient as I made the decision as to which vehicle I wanted. This was a very positive experience.

Chris

26 de ago. de 2015

I've only had my car serviced here, but every time I am pleased with the advisors, service quality and overall experience.

lighthouse

25 de ago. de 2015

I took my car in for recall service. The repairs took several hours, and they loaned me a vehicle. I was very happy that they offered to loan me a vehicle as I live over an hour away. When I picked my car up, they had washed it, vacuumed it, and filled it up with gas. Quite impressive.

Okc Engineer

20 de ago. de 2015

Repairs completed on time, done right first time, surpassing even high expectations,

Stan

19 de ago. de 2015

I brought my LX 570 in for the 40k mile service and everything was handled very well. Angello handled everything professionally and my vehicle was ready when he said it would be. My wife and I have been customers of Eskridge Lexus and have always found the staff to be among the most professional. During my recent visit, my sales person, Nathan, even took the time to visit with me. Over the past 5 years, we have referred a number of friends and colleagues to Eskridge Lexus and will continue to do so.

JR

18 de ago. de 2015

Kristina was personable, knowledgeable, and helpful. I left feeling like I had a new friend, in addition to knowing my car had been well taken care of.

Mike R.

18 de ago. de 2015

These guys are studs--2nd to none in the auto world.

Anne Chouteau

15 de ago. de 2015

Sonny Rose was a good salesperson. He gave facts regarding the car but did not pressure.

AngloAmerican

14 de ago. de 2015

Had Mark take care of my 60,000 mile service. We needed new tires as well and the battery was not doing well. Mark took care of all the above in his usual friendly, competent fashion. Mark is the best Service Advisor I have ever used. Well done.

Ruby Fernandez

12 de ago. de 2015

Very quick and easy purchase process, I was impressed how easy and the service was excellent!!!

Very satisfied customer

3 de ago. de 2015

This is the second RX350 my husband and I have purchased (in less than 12 months). We have been treated so well by everyone associated with Eskridge. Mike Etheridge started our process out by being patient and very knowledgeable. The service after the sale (car washes, notes, coffee, etc) make it a pleasure to come in. Everyone is very welcoming. Questions are answered without hesitation with a patient heart to teach. Thank you!

okclexusguy

18 de jul. de 2015

The salesman Michael was absolutely horrible. He seemed to know nothing about the cars and their packages. He was also horrible when it came to customer service as well. Also, my new car came with some heavy scratches, which was most likely from their "complimentary washes." We have bought other cars with them before, but this car we bought came with horrible service.

Ronald C.

16 de jun. de 2015

Had been given some incorrect info regarding my first service but the misunderstanding was worked out to my satisfaction by the service manager. Very positive result and great service.

DianeL.

12 de jun. de 2015

I've been many times with my RX350. Always great service and communication.

o eltalea

10 de jun. de 2015

Serviced my 2014 IS350 sport, staff is very great, one of the service tech came and drove the vehicle and found what's wrong can't ask for more than that. They care about the customer not as customer but as part of lexus family........excellent service

Anne Bonney

21 de may. de 2015

We have several Lexus and have used this dealership since 1998. The service has always been excellent---each and every time. Have had to use another dealership when something came up 1,200 miles from home, but decided to limp along until we returned to OKC. So glad that we did because the other dealership had misdiagnosed the problem. Eskridge rocks and saved us several thousand dollars. Learned that if something goes wrong when we are traveling, to make like ET and call home (Eskridge). The support is terrific.

Convertible Gal

15 de may. de 2015

I bought my dream car this week, a Lexus IS 350 C and am still astounded at how easy and pleasant the entire experience was! Earle Twigge was honest, open, helpful, informative and just as excited as I was! He has earned my business and trust. I am pleased to be an Eskridge and Lexus customer! Thanks Earle!

GX460 Owner

14 de may. de 2015

The Lexus Brand is noted for it's quality and reliability and I usually buy or trade for a good used vehicle. I felt very comfortable when dealing with the Eskridge group. They took my older Toyota in trade for a newer Lexus at a price I felt was acceptable. I trust that the vehicle was serviced and cared for as advertised. I plan to have them continue servicing my latest purchase since they provided me with all the maintenance records on this vehicle. It looks and drives great!

Cooper0611

14 de may. de 2015

My Lexus is now "old" (2007) but still in great shape mechanically; it might not always look like a cream puff but I always walk away from my service visits feeling appreciated and respected, as if it's your pleasure to help and believe me not many places leave you feeling that way these days. I have worked with a gentleman in service by the name of Angello Hankins. LOVE!!! Thanks for the oh so rare experience!!!

Sduncfam

14 de may. de 2015

I just had my 105,000 mile maintenance done with Eskridge Service and once again was reminded that we have an exceptional dealership in Oklahoma City. I love my Lexus and I love Eskridge!

Auto Driver

3 de may. de 2015

Whether it is purchasing a vehicle or getting one serviced, I always leave the dealership with a positive impression. Every single person I have worked with at this dealership has been nothing but professional and courteous. As long as Lexus continues to produce great vehicles I will continue to purchase them and have them serviced at Eskridge Lexus.

et

2 de may. de 2015

Mr French is so kind and helpfull, I brought the car to the dealer for 4+ times and he is so knowledgeable and work with me to solve the issues. Hope this time the issue is solved

Pcokie

1 de may. de 2015

My salesperson, Josh DeBlaze, was a wonderful person to work with. Everyone I dealt with were helpful, professional, and cordial and I look forward to continuing our relationship. Great job!

kk

8 de abr. de 2014

I was just looking on line for a used vehicle, and I saw one and just inquired about it

Buren

5 de dic. de 2013

Came in for the first oil change on my RX350. I have purchased 2 other cars in the past from this dealership. Rick French has been our service tech for many years and always provided us fast and friendly service. Today they did my oil change, washed the vehicle, rotated the tires and complied with a recall bulletin, all in about an hour and a quarter.We have always been very happy with Eskridge and would not want to go anywhere else for service or to purchase a car.

NTimme

22 de oct. de 2013

I could go a mile down the road to the Toyota dealer to have my '97 LS400 serviced but I choose to go 15 miles to Eskridge because I just love the experience of having my vehicle serviced here. I know that the work is always done right and guaranteed quality as well. I don't even mind waiting the extra time I'm here because it's just an exceptional facility to wait in. Special shoutout to Ray Shannon who always handles my vehicle and makes the experience that much better.

Lonnie Agosta

8 de oct. de 2013

I had my Son's car in for some routine maintenance and had the good fortune of having Skip Schultz as my advisor. He was very courteous and professional. He had me plan my next service for tires and brakes. He was excellent.

R. Lindsay B.

11 de sep. de 2013

I wanted to compliment the performance of Mark Biggs in your service department. My car was having trouble starting. I called Mark, and he said bring it right now and we'll see what we can do. I knew the service department was very busy at the time, and I had just intended to leave my car with him so he could get to it when he had time. Instead, Mark looked at my car immediately upon my arrival and determined it only needed a new battery. It was installed, the car was washed, and I was on my way within an hour. The battery was still under warranty so there was no charge. Amazing. Thank you Mark for taking care of me.

Ken B.

9 de sep. de 2013

Thank you Ms. Lorenz, for your follow-up letter regarding the service Eskridge Lexus provided. Your prompt attention was much appreciated and follows the excellent practice and courtesy that is evident in all Lexus dealerships. We found ourselves in a difficult situation when, what appeared to be squirrel damage to the wiring harness of our vehicle, could have delayed our necessary return to West Plains, Missouri last Saturday. The prompt attention, cooperation and expediency of your Service Team alleviated our concerns and allowed us to return home without delay. We are most grateful to your team of professionals for going out of their way to accommodate and reassure us. In closing, we do have one "serious complaint". My wife was extremely upset that you provided those delicious Panera Bread bagels in your waiting room. They are so irresistible that she was "forced" to eat three of them. Shame on you for placing such a terrible temptation in front of your customers. (I am of course joking.) Wonderful service!

Rick W

26 de ago. de 2013

The car buying process was easy and was completed within an hour. A thorough overview of the vehicle was provided at delivery and all services available were explained.

Gwendolyn Kaminski, Counsler

29 de jul. de 2013

Purchasing my new Lexus was made easy by the professionalism of the employees.. The showroom was clean, new and beautiful.I was offered a danish which I liked. The entire buying process was very pleasant and all of my questions were answered thoroughly.

Stacey H.

28 de may. de 2013

Excellent buying experience - I am very serious about customer service, your Nathan Gardner has been the most above and way over and beyond any level of customer service I have ever received from online sales while shopping for a new Lexus. Specifically, several other dealers have people that very much take a customer's decision and thinking process personally. Some other dealers are short or do not work consistantly through each individual customer's concerns. Nathan is innovative and professional in listening and then turning around all my questions in a timely manner and I believe you have a gem there that other dealers need to learn from and model their own internet customer service standards from Nathan. Sincerely, Stacey

Dawn

30 de mar. de 2013

Not friendly whatsoever. It was as if I was invisible to the staff. I just purchased a vehicle from this dealership in Feb. and was attempting to purchase another vehicle yet every single sales person seemed too busy to even help me. I understand they are busy however acknowledgement would have been appreciated. My family has purchased over 5 vehicles from this dealer yet because I am a young 25 yr old female it was as if my money was not welcomed. So frustrated at the lack of customer service and respect I was shown. I came in ready to purchase a specific vehicle with the appropriate cash yet could not buy the vehicle since no one wanted to remotely help me. Sickened by the customer service yet happy that my money was not thrown into the hands of such a poor run operation. Lesson learned; if you want to be treated as if you're invisible visit Eskridge Lexus

Jeff

25 de mar. de 2013

Friendly, efficient staff and service. Smooth and fluid transfer to who you need to talk to when you call.

Tabetha Reeser

6 de feb. de 2013

My daughter and I worked with the on line service and spoke with sales consultant Earle Twigg before driving from Enid. Earle put us at ease about making the drive to OKC to look at a Toyota Venza we were wanting to replace my daughters vehicle with. Earle greeted us as we were getting out of our car and had the Venza waiting for us. After the test drive we went in to negotiate the price and were expecting the game playing to begin. However we were pleasantly surprised when the appraiser appraised the vehicle for almost what we had told him we needed from it. There were no games, just an honest deal for my family. If you want a pleasant car buying experience from a kind, caring gentleman, go see Earle Twigg at Eskridge Lexus.

Linixrus

28 de ene. de 2013

Excellent attention on service with quick and efficient assistance. Sales are always easy, quick and informative. Phone calls are always promptly returned. I would by another Lexus just to have the great service avaiable.

GREGS

14 de ene. de 2013

Bought a new Lexus RX450h last week. Salesman (Nathan Gardner) was very helpfull, no hard sell and quite willing to go the extra mile. This was undoubtedly the best buying experience I've ever had.

vumspat

2 de nov. de 2012

I have decided to go back to my previous dealership that is 150 miles away from my home because every time I trhink of my experience I throw up a little in my mouth!! and bile comes rolling out. I have tried everything to get good service and this is a Lexus dealership and should be the epitome of service. The reason anyone purchases a Lexus is to allay issues like these and give me a sense of trust and comfort! I even purchsed the warranty. They only do the superficial stuff and did not diagonose anything that is not right on their face. I had to go to two independent auto stores as I had already stopped trusting them during the third fruitless visit. I was spending all my freetime at that dealership!!

Joyce

30 de oct. de 2012

The one on one service is great, you are treated like you are the only one in there and they listen. The salesmen are welcoming and friendly.

Scottsch

6 de oct. de 2012

Willing to deal with you! Made the entire experience easy,fast,and comfortable! We had to drive 2

David

2 de ago. de 2012

They take every question seriously and deal with it fully.

Teddy

30 de may. de 2012

Nice boys but they just don't have the stock that I was looking for. They offered to get what I needed pretty quick but I just went down the street. But I wish I had been able to buy something here just so I can get my car serviced here.

Thudrvr

2 de may. de 2012

This was a used car buy over the internet. A 2006 LS-430 had a front end noise from the drive from OKC to TX. It was a bad wheel bearing and the TX Lexus dealer replaced it for %550. Eskridge refused to pay for the repair or any part of it. The manager said the car was perfect when it left the lot and the manager said he personally had driven the car. CARFAX and Cars.com show that the mileage on the car when they got it on January 5,2012 was 57,671. The bill of sale and title show that the mileage on March 5, 2012 was 57,671. No way the car was inspected or driven be anyone at Eskridge Lexus. Both the Lexus manager and the used car manager talked like I was an idiot and a liar. I have used many Lexus dealerships in several states. This one does not deserve to be a Lexus dealer. However, the salesperson did send a card that said "My goal is to make certain that you are 100% satisfied in your purchase." Do you think he was serious????

Audra

12 de abr. de 2012

I am sad to report that I did not have a good experience with Eskridge Lexus of OKC. I have driven an RX for the past 9 years and absolutely loved that car. I made an appointment to test drive and upgrade to a newer model and was ready to purchase in cash that day. I made the appointment so I could stick to my work schedule. I showed up for my appointment a couple of minutes early, checked in with the receptionist, and waited 30 minutes. Multiple sales people came by but never the person I had an appointment with. I waited another 15 minutes and finally had to leave. The sales person never followed up to apologize or invite me back. I love Lexus but would not make a purchase from Eskridge for this reason. I hope they treat future customers with more respect.

Captain K

14 de ago. de 2011

Friendly and well-informed sales staff, willing to go the extra mile (in this case, about 1500 miles) to please. Excellent service staff. Have now bought my 4th car from this dealership.

Judyn

20 de abr. de 2011

We purchased the ct200h and are getting 42 miles to the gallon consistently. Everyone we have dealt with has been A+ and we love our car! They have been very attentive to any question we have had. The reception they was fun and informative. Thanks Lexus of OKC!

rwalsh

16 de abr. de 2011

GREAT DEALERSHIP! I have been a customer for 15 years and I was happy from day one. It has improved from great to exceptional over that time. My most recent experience was to buy a new GX. Doug Collett, the sales person, was so knowledgable and helpful. Every phone call was returned quickly. All questions were addressed professionally. The best part of the experience was he found the exact new vehicle I was looking for during a time when demand was greater than supply due to the recent tragic events in Japan.Ed Eskridge was also very helpful, professional and courteous. I suppose the reason I have continued to purchase my vehicles from Eskridge Lexus is due in large part to the quality of the employees. From the day I drive out with my new car to every service appointment, I am a happy and satisfied customer.On a scale of 1 - 10, this dealership is a 15. I will keep coming back and do not intend to ever shop anywhere else.

boatsrok

5 de abr. de 2011

Dealership went the extra mile in getting the options/color that was preferred. Expectation of the purchase were all met. Pleasant experience and will purchase another automobile from the dealership. Follow-up and customer service from sales have been above expectation.

dmob11

27 de mar. de 2011

I would never purchase another car from this dealership nor would I recommend it to anyone. Our purchase was a terrible experience. If I was not in the situation that I was in where I had to purchase a car I would have walked out and purchased a car in Tulsa or Dallas.

Gina4321

16 de ene. de 2011

Purchased used 2007 RX350 from Eskridge Lexus...price was great....salesman was friendly and communicated well, with call backs and info on availability. RX350 I purchased was immaculate inside, but had a few scratches on the exterior, but price was right and hopefully scratches will buff out.

Kimberly Maxwell

1 de nov. de 2010

I have been waiting on a wheel for one month mean while I have been riding on a small spare tire at first I was told it would take one week to order wheel the next week I was told the same one more week finally the third week I asked to talk to Mr. Eskridge he told me it could take two months I work two jobs both 8hrs each I go straight from one job to the next on the werkends I pick my son up from College and take him back which is Norman OK I live in OKC I have stressed that I need my car. I feel it is ridiculous to wait this long for a wheel. I also had another problem with this dealership service drive I had took my car in for service and asked each time how my brakes were each time I was told my brakes were good not long after the third visit my brakes were makin a loud noise I immediately took it back to the dealership my front brakes were bad and my rotors had to be replaced I went in to talk to the service drive manager I told him I had been asking about my brakes each time I brought my car to the service drive for maintenence he apologized told me the guy that worked on my car was fired when I asked why should I have to pay the extreme cost for my brakes that could have been prevented if my brakes had been checked those three different times I brought my car in I was told with the kind of car I drive the damage still woul have happened I don't believe that I feel if my brakes were checked when I asked some of that damage(cost) could have been prevented!