garrisjr222

30 de abr. de 2016

Joe Kendall was AWESOME!! He went the extra mile to make sure I had a great experience. He got me the little stickers for my IPass and worked with parts department to get the different wheel centers I liked better AND most important he is a genuinely nice person. Thank you Joe and I look forward to a lifetime relationship with Ettleson Cadillac. I already told everyone I work with, family and friends to go here if they are looking for a vehicle.We actually had fun buying this car.

Gary

11 de mar. de 2016

Everyone was friendly and helpful. I purchased a used 2014 Acadia. I had to bring it in to have VS 2000 protection system added and check out service dept. Very clean and organized.

Ronald Culen

7 de ene. de 2016

Courteous, quick turn-around service from Anton. Service department is very bright & clean.

Donald Bezek

31 de dic. de 2015

Very fast and pleasant experience. Waiting room provided coffee and other beverages.

Greg Goluska

30 de dic. de 2015

As always I was quickly processed, spent a pleasant stay in the lounge and got my car done within the time promised.Thanks

Julie Callanan

30 de dic. de 2015

Fast, pleasant and very attentive service by the dealership and my service representative.

Donald Smith

28 de dic. de 2015

Once again,excellent service provided by Kevin Anderson and service team!

John Clark

26 de dic. de 2015

I scheduled an appointment for an oil change. I had never been to a Ettleson dealership before. The first thing i noticed upon entering was how clean and bright the vehicle drop off was. I was greeted right away and after some quick paperwork was shown where the waiting area was. This location was also very clean and comfortable. I was in and out in a very short amount of time. I been other dealerships and a routine oil change turned into a 1 hour ordeal due to lunches, back-ups etc. Ettleson will have all my business in the future.

Florian Kunke

22 de dic. de 2015

tony kept me informed every step of the way,courteous and professional made it a most pleasant expieriance

William Gwodz

22 de dic. de 2015

Fast, friendly and efficient. Service work performed in far less time than originally promised. I feel comfortable at Ettleson Cadillac.Bill - Downers Grove

Patricia O'Brien

19 de dic. de 2015

Great service and honest answers. Clean facilities and friendly techs.

Mike Cochran

19 de dic. de 2015

Was treated professionally and courteously. Very pleased.

Joseph and Lisa Rivera

17 de dic. de 2015

Hi Ettleson Service Staff: I have had my CTS serviced by you before and I was recently in for service and to take care of a recall item. I continue to be impressed with your professionalism, work product, fairness, and all the courtesies shown to me. I will make an appointment to have the work shown on your estimate done, then work towards upgrading into a newer model in the next year. Thank you again for servicing my vehicle. I look forward to working with your sales department in the near future. Lisa Rivera

Charles Cairo

17 de dic. de 2015

Everyone was very cooperative and professional and took the extra step to satisfy our needs.

Tom Edgerton

17 de dic. de 2015

Kevin was a pleasure to work with. Work was done in less time that I thought.

Bruce Schullo

16 de dic. de 2015

3rd auto I have purchased through Ettleson and each time the dealing and service has been outstanding.

Kimberly Love

14 de dic. de 2015

Marvelous...No Complaints! You will always be impressed by this dealership.

Carrie Butler

11 de dic. de 2015

my experience was very rewarding staff very affeciant and polite. could not been more pleased how quick service were Thank You Carrie Butler!!

Amy Walker

11 de dic. de 2015

In one word, Ettleson is "awesome." After my newly purchased 2016 Yukon was serviced for 2 repairs, one of the repairs was not completed to my satisfaction - a replaced bumper had 2 scratches on it. I notified Ettleson and spoke w/ their service manager, Peter, who offered to replace the bumper w/ another new bumper. Peter got back to me w/in 24 hours with a solution and an appointment for the service. As always, Ettleson has proven itself worthy w/ its customer service satisfaction. Thank you Peter and Ettleson!

Phillip Schultz

10 de dic. de 2015

Took a little longer than usual but they gave me a lift home and offered to pick me up and bring me back when the work was done.

Mary Mahler

7 de dic. de 2015

Was great. Had the oil changed and had a recall fixed. They also rotated the tires a little early for me so I wouldn't have to come right back in.Thanks!

Edgar Ortiz

7 de dic. de 2015

We had a great experience and would definately be recomending to our family and friends!

Susan Hurley

7 de dic. de 2015

We new what we wanted and Mike Foster found the right one. He was nice to deal with and not pushy. Made sure he told us all the options. I wasn't sure on the color, so he showed us all the color options. Then I wasn't sure about the interior. He pointed out that one color might look better then the one I suggested. I just love the 2 tone color. It was just a great experience. Thanks and Happy Holidays. Sue Hurley

Karen Samuel

4 de dic. de 2015

The service was great as always. Kevin got me in and out in a timely manner. He explained several options for the services I needed working within my budget. He always treat you has if you are family. I appreciate the care and understanding of everyone in the service department they do go the extra mile to assist you. Keep up the excellent service. Again thanks ?

Peter Dolce

4 de dic. de 2015

Everyone there is always professional and very polite. When they speak to you they make you feel like they do really appreciate your business. You folks have got it together and will always have me for a customer. Thank you for being so pleasant. Peter J. Dolce

Laborers Council Lmcc

3 de dic. de 2015

Service was great and they were very helpful as always

Gilberto Contreras

2 de dic. de 2015

Quick, easy in and out service. Great to drive away in a clean car.

James Giemzik

1 de dic. de 2015

The individuals at Ettleson are friendly, courteous and knowledgeable. They treat you as a person. They listen to you. Would recommend to all.

Mark Astrella

29 de nov. de 2015

Very professional when greeted along with the service provided. Excellent dealership with great service.

William Capraro

29 de nov. de 2015

great job, listened to my needs and wants and got me exactly what i asked for!!

Joy Baynes

28 de nov. de 2015

Good service asked if I needed a loaner keep me aware of repair process

Christl Singer

28 de nov. de 2015

I've been dealing with Ettleson Cadillac Buick GMC since 2003 and cannot say enough good things about this dealership and the sales and service they have provided to me over the last 12 years. I have found the service given my last car and my current Buick Regal to be exemplary. Everyone at Ettleson has always been courteous, helpful, and have gone out of their way to make sure that whatever service I need is done to the highest standards. My latest experience was having an oil change and tire rotation and the investigation of a noise I would periodically hear in the steering column while making turns. I was concerned that the car would not make this noise while at the doctor's but luckily it did and the noise was identified as the Harness rubbing on the Column and fixed at no charge. I wish to send a big 'Thank You' to everyone at Ettleson for everything they have done for me over the years.

Kevin Turnbull

28 de nov. de 2015

Nice place to do buisness at,, staff great and a perfect time had here doesn` get any better than this This place should be the example and all others take a page from here..

Donald Martina

28 de nov. de 2015

they promised the car would be done in 1 hour and they finished it under an hour with the car washed and I was on my way.

Thomas Michaels

27 de nov. de 2015

the dealership,as a whole,is a well rounded and caring company

Richard Karasek

27 de nov. de 2015

Service was extremely great. I didn't have an appointment but they took the car in and provided me with a free loaner which completely surprised me since I thought this only happened when you were under warranty. The service advisor contacted me later than morning and gave me the details to needed repairs. He also informed me that an additional repair was required but would be covered by the factory since it was a design error in the engine. I was very happy with my service experience at Ettleson, however I always am. Keep up the good customer relations!

Keith Luzar

23 de nov. de 2015

Been going to ettleson for 10 years. Nice dealership service dept.

Edward Wallace

21 de nov. de 2015

The service consultants are very helpful and deliver what they promise. They can even take your car on short notice if you get to the dealership early enough.

Daniel Piegari

20 de nov. de 2015

HAD OIL CHANGE ROUTIN MAITENANCE.FAST AND OTHER THERE IN 90 MINUTES MY SERVICE ADVISOR KEVIN ANDERSON GETS A 10 ALSO.

Diane McNellis

17 de nov. de 2015

As a previous customer who has leased my two previous vehicles from Ettleson, my experience has always been awesome. Brian Kuehl has been so wonderful to work with and because of him, we will continue to lease/purchase all of our vehicles there. I have always had a great experience with the Service Department, as well. They are always very nice, professional and helpful. So, to sum it up, I have never had anything but outstanding service at this dealership and will remain a loyal customer.

Dominic Calascibetta

17 de nov. de 2015

I had a power steering problem that was handled by the service manager because the problem was not found the first time that I brought the car in for that problem. The service manager personally looked in to the matter and the steering problem was repaired to my complete satisfaction .

Robert Galik

17 de nov. de 2015

Your dealer ship is one of the best around. I've always been a Chevy man but I really liked the GMC terrain so we looked and got it. You really go overboard to make your customers feel like your a freind. I think your great.

Genevieve Michon

14 de nov. de 2015

forgot to fix the nut that holds down the floor mat

Mary Tymick

13 de nov. de 2015

Joe was great. He walked through the different models of the Acadia to help us understand which one would meet our needs. Then both he and David (?) from finance made a Herculean effort to get us into our new car in time to make evening mass. I appreciated the time walking through how things work - including showing me how o did NOT break the hatch release. The service points have all been very professional and accommodating.Thank you for your time and attention to our needs. Mary and Ed Tymick

John Cummings

12 de nov. de 2015

alway excellent service, work done in a timely fashion. Wouldn't go anywhere else!!!!

Gladys Wright

11 de nov. de 2015

The service people were nice and friendly. Also engaging and helpful. It was a positive experience.

Shokha Dean

7 de nov. de 2015

I came in for regular scheduled service. The service advisor was very nice. He explained the recommended service and the service was performed in a timely manner.

Judith Rochowiak

6 de nov. de 2015

Our sales person,Joe Kendell, bent over backwards to be sure we were a satisfied customer.

Pamela Pappano

6 de nov. de 2015

Beautiful, clean showroom! My experience with Chuck Ahonen was wonderful! He explained the workings of my new SRX, making it so easy. I felt totally comfortable driving my new car off the lot! Every aspect of the experience at Ettleson was EASY! The dreaded paperwork portion went quickly and smoothly. Best experience of getting a new car I have ever had. Thanks to Chuck and everyone at Ettleson.

Linda Wright

30 de oct. de 2015

I was recently gifted a 2005 Cadillac DeVille, and after a few months of ownership was contacted by Ettleson Cadillac that this year/model had been issued a recall for an ignition resultant air bag error condition. I must say that Ettleson was tenacious in their suggested urgency that vehicle be brought in for service.I did, and from the moment I walked in was met with very courteous and professional people immediate in their efforts to assist me. The atmosphere is very pleasant and the waiting room and amenities very comfortable.As promised in initial notification, service lasted approximately 60 minutes, and they provided a complimentary car wash.I am definitely returning as a customer for further required repairs on my somewhat vintage Cadillac as I am assured I will be receiving the most honest and exemplary service.

Patricia DeMars

29 de oct. de 2015

I have been using this dealership for over 20 years. I am pleased with the service I always receive. Kevin Anderson is always knowledgeable with explaining the current situation for which I have brought in my car.

Mark Renius

28 de oct. de 2015

I had another excellent service encounter with Ettleson Buick. While making the appointment for service, Randy Cronin (my advisor) explained exactly what they would be doing and the time needed to complete the task. When I arrived he was there to take my car for service. The clock started. When the timer went off the car was ready with all work completed. Great job Randy and Ettleson Buick!!!

Henry Burton

27 de oct. de 2015

The service was fast and efficient. I was very satisfied.

Nicole N Abdallah

26 de oct. de 2015

The service at Ettleson Cadillac was informative and timely. The staff couldn't have been more kind and trustworthy....not qualities that are always readily available in the industry. It was greatly appreciated.

Nancy Waite

24 de oct. de 2015

I really appreciate the service you give me. Thank you Tony

Ramon Sandoval

23 de oct. de 2015

My experience was very pleasant. I felt that all my concerns regarding my vehicle were addressed. Thank you

Joshua King

21 de oct. de 2015

Service was very up front and positive, no pressure and easy to work with

Patricia Malcolm

18 de oct. de 2015

The hatchback on my Encore would not open. I brought it in for service, they gave me a loaner car, called the next day to say they checked everything out & it was a switch. I am very pleased with the service.

Otto Genutis

17 de oct. de 2015

Have been buying all of my Cadillacs from your dealership since 1995. I have also recommended you dealership to friends and relatives. I have been dealing with Keith Kissane, never any surprises and always very professional. When I picked the car up, I had the pleasure of having Chuck Ahonen spend all of the time that I required to explain the functions of the car in a clear and precise manner. He has also since called to find out if might have any new questions.

Bob Sigel

16 de oct. de 2015

Professional, repairs done on a timely basis. Atmospheres were clean and comfortable.

Ashley Cordova

16 de oct. de 2015

Tony was amazing from start to finish and very professional! He greeted me warmly and even followed up the next day with a voicemail regarding another, separate issue. I love Ettleson and now the service department as much as the sales department! Way to go Tony!

Joseph Mengoni

16 de oct. de 2015

Excellent dealership with friendly and knowledgable sales staff. My deal was completed quickly and I was in and out without hassles. The facilities are state of the art and very inviting.

Kathy Ryan

15 de oct. de 2015

I was there for regular service and maintenance, the service was excellent as well as quick.

Amy Walker

14 de oct. de 2015

I really enjoyed working w/ our salesman, Jonathan Bryant, because he is not your "typical" car salesman?he was very straight forward, honest, and a pleasure. Jonathan presented all of the product options to us and never once attempted to "upsell" or negotiate options that weren't of interest to us.I love my new GMC Yukon Denali and I would recommend it to anyone looking for a car w/ second row captain's seats and a lot of room for a family with 4 growing children! My kids LOVE my new car and so do their carpool friends!

William Langele

14 de oct. de 2015

Completely satisfied with the service. The only thing that I was disappointed in was the car wash. Last time they put a dressing on the on the bottom black parts of the vehicle that really looked sharp. This time it was not done. For a GMC/Cadillac agency I thought this would have been done every time.

Joan Alvarez

14 de oct. de 2015

Great job, as always! Staff is outstanding! Purchased two vehicles here so far, and will be purchasing more in the future.

Laborers Council Lmcc

13 de oct. de 2015

Service was excellent, repairs were done in a timely manner.

Enrique Carrillo

13 de oct. de 2015

Great service and great staff. I made my appointment at 7am and my car was ready by 9am.

Jim McGovern

12 de oct. de 2015

Mike Schon and staff did a great job on my 1996 Buick Regal. Very professional; from Mike to office staff to courtesy drivers. Well done!

Anthony Goivingo

9 de oct. de 2015

A service advisor met me at my car before I opened the car door. My visit was handled quickly and I was informed of next steps before I left. I am very pleased with Ettleson Cadillac. I was absent from their service for about 2 years, and coming back to Ettleson emphasized how good their service is compared to other dealers. Ettleson service is a significant reason why I continue to buy Cadillacs.

Lisa Quick

9 de oct. de 2015

Tony checked me in fast and effeciently. I had an oil change and carwash, was gone in an hour. Everyone was very professional and prompt. Always a great experience.

Steven Petrosky

9 de oct. de 2015

Great service. Fast service. Clean waiting room. Friendly people.

Dan Wind

7 de oct. de 2015

Although swapping the radio unit did not solve my problem of USB audio skipping / popping using an iPhone 6, the staff were very polite and nice. It did seem like the car wash had used dirty water or something though when I received my car, as there was water streaks all over every window and I immediately had to get another wash.

Briana Gaitan

7 de oct. de 2015

My husband and I were looking for a safe crossover and went with the gmc terrain. Craig was great! No presure and very easy going. Frank also explain many routes on our payment options. They both took time and gave us a great deal. We would highly recommend them if you like cars but hate the "typical" car salesmen because these guys aren't those guys. Only problem we had was with finance taking about 3 weeks to process our first month payment and transfer of plates.Thanks again for your help.Bre, Steve and baby George.

Barbara Leatherwood

6 de oct. de 2015

everyone was very nice the service consultant Tony explained what was being done for our vehicle Thank you

Jonathon Rossi, Jr.

6 de oct. de 2015

My appointment was taken on time, and the work was completed within the quoted wait time. I know when I bring my car here it will receive professional servicing at a fair price.

John Lagowski

5 de oct. de 2015

Excellent service. Over time I've become familiar with my sales and leasing representative, Dan, at Ettleson Cadillac. And Dan has in turn become familiar with me and my needs and preferences. The options that Dan presents are consistent with the direction I want. Closing the deal is easy because I don't feel as though I've been talked into a vehicle and financing arrangement I would have never wanted. The reps are attentive and pleasant.

Mary Whittington

5 de oct. de 2015

My service rep was so helpful. Explained everything in terms I could understand and kept me informed.I would highly recommend.

Ruben Robles

5 de oct. de 2015

As I inquired of the repairs if my vehicle, the service advisor was very patient and provide me with a complete overview of the services and explained to me exactly what my repairs are, he conducted a complete 20 point inspection, and had a certified auto technician service the vechicle, the repairs were completed in a timely fashion and I was informed of any potential problems to look out for moving forward. They were very professional and coutousous.

Michael Susman

3 de oct. de 2015

Car accepted for service within 10 minutes of arrival. Service complete within 1 1/2 hours & was informed of the progress evry step of the way.

Frances Bialek

2 de oct. de 2015

Frank & Craig were very pleasant to work with. Answering any questions and going above and beyond in making our purchase a great experience. Dave in finance also did a good job explaining and answering any questions. We bought our first Cadillac back in 1997 from Ettleson and returned for our second. I hope my future allows for number three!

Eileen Moorman

1 de oct. de 2015

Efficient and thorough Done before time. Helpful and courteous.

Kimberly Feeney

1 de oct. de 2015

Excellent experience.....,...........,,,..,.,,,,,,,,,

Linda Contreras

1 de oct. de 2015

The service process was quick and easy. I was immediately greeted by the service writer, Tony Wendling. Tony is very friendly and I was confident that the recall service would be completed without incident. It's especially nice to drive away in a freshly washed vehicle.

George Michalski

29 de sep. de 2015

sold me an air filter i did not need, recommended service in manual 46,500

Michael Franklin

29 de sep. de 2015

My experience with Ettleson has always been excellent in sales and service this was my third purchase.

Edward Feldheim

28 de sep. de 2015

Every time I have any interaction with Ettleson's service department, I am very pleased. Randy Cronin is the service consultant that I deal with. He always makes time to answer allmy questions and always gives me good advice. I love my Buick Enclave and enjoy the help that the service department gives me. Also Joe Kendall has helped us purchase our last 4 cars. He was terrific and that's why we always come back to Ettelson's.

Norman Schnaufer

28 de sep. de 2015

Experience is always great and Service Manager Randy is wonderful.

Stephen Martin

25 de sep. de 2015

Individuals were courteous and helpful. The only improvement could be at the point of greeting. There was about 5 minutes before someone in service appeared.It is poor business practice for this survey to REQUIRE consent to be contacted in order to complete the survey.

Ken Stewart

24 de sep. de 2015

Once again I received professional and courteous treatment that I've come to expect from this dealership.

Ronald Klimcke

24 de sep. de 2015

We had a wonderful experience in buying our GMC Yukon XL from Frank Fiore. I always dread the thought of buying a new car, as I don't enjoy the theatrics of the selling process. At Ettleson GMC that didn't happen to us. We were treated very professionally, I really enjoyed our experience.

Chris Reilly

24 de sep. de 2015

I had a routine oil change and have no reservations about the service I received.

Margaret Mitchell

23 de sep. de 2015

Our 2014SRX was in for some issues with the paint & with the help of General Mgr. Frank Amadeo, we came to a very good compromise & my wife & I are very, very satisfied. It's a real good feeling to have a problem resolved and walk out totally happy with the outcome. We would tell anyone Ettleson is a straight-up dealership with people that go above & beyond great service. From sales, John Krystinak to the top with Frank Amadeo, we'll be back for more. Nice job guys........Thanks - Doug & Maggie Mitchell

J Gilchrist

22 de sep. de 2015

HAVE BOUGHT MANY CARS AT YOUR DEALERSHIP AND HAVE NOT HAD ANY PROBLEMS WITH PURCHASING OR SERVICE. ALWAYS BEEN A GOOD EXPERIENCE.

Donald Johnston

18 de sep. de 2015

I was especially impressed with the knowledge of my service agent. I asked him how that came to be. He replied that he had worked in the shop for years. This type of background gives the customer the impression that he is really getting thoughtful, personal service for him and his vehicle.

Michelle Augustyn

17 de sep. de 2015

My fiance and I planned to explore all options when looking for a new SUV for me. We made our first stop at Ettleson. I knew my price range and that I wanted a GMC terrain. We looked in a couple on the lot then Jonathan showed us a 2016 to look at. It was exactly what I was looking for and fell in love with the car. He was very helpful and completely honest throughout the whole process. They worked with me on numbers and got me right where I wanted to be with payments. We did step over to Chevy just to look....after 10 minutes I had to go back and buy the Terrain. My fiance is even thinking about trading in his Mazda for a Terrain for himself. Thanks Ettleson!

Maria Sanchez

17 de sep. de 2015

The staff is always friendly and very knowledgable. The waiting room is awesome and have great coffee. I also didn't have to wait such a long time

Larissa Bilecki

17 de sep. de 2015

Painless! Will always have my car serviced at ettleson.

Mary Mchugh

15 de sep. de 2015

Tony Wendling was my Service Consultant and he was fantastic both in his personality and his helpfulness! He set me up with a beautiful loaner Cadillac while my Cadi was getting an oil change and detailed, he addressed all my concerns until their were no more concerns. Your entire staff and your dealership have been the best from buying my Cadillac to bringing in my car for an oil change or for a detail job! I continue to recommend your dealership!! Keep up the superior job!! Thank you!

Robert Meyrick

11 de sep. de 2015

I've had my 2011 Buick La Crosse cxl serviced at your dealership since the time it was purchased from Ettleson's. Never, and I do mean never had one bit of trouble. Everything has been most satisfactory.Great place to do business with. Can't say more. Robert D. Meyrick

Samar Shublaq

10 de sep. de 2015

They are fast and curtious, my car was finished in the time I was givin.

Mary Krystinak

10 de sep. de 2015

The salesmen and service department were courteous and professional. This is how all business transactions should be. Thanks for making my car purchase a memorable experience.

Philip Freske

10 de sep. de 2015

I took my 2008 DTS in for an oil change and did the multi-point inspection also. They found I needed a new air filter too. I've always brought my car to Ettleson for service . They've always an done an excellent job with what ever type of service I get done and inform me if there is something else that needs to be done. I've had no problems with my car because of always bringing it here for service. It runs great and expect it to for a long time.

Christa Halstead

10 de sep. de 2015

Service people (Randy in particular) are excellent! Attention to detail is great!

Francisco & Bertha Acosta

9 de sep. de 2015

Kevin is wonderful all I have to say is I'm Bertha with the SRX and always says "Hi Ms. Acosta" he is AWESOME always explains everything to us calmly.

Walter Marquardt

7 de sep. de 2015

Called for a oil change. I was told to come in when I can make it. They completed the job in less then 1 hour and also gave me a car wash. Thank you for the fast service. Walter

Runnion Equipment

3 de sep. de 2015

The repair experience at Etleson Cadillac was fantastic. As my Escalade was being worked on I received constant updates to let me know what was covered under extended warranty and what was not. I dropped off the truck at the scheduled time and they worked on it when they promised they would. I will definitely patronize this dealership again.

Thomas Shields

1 de sep. de 2015

John Krystinak and Robert Scumaci were very helpful and made the experience very smooth.

Frances Cleveland

1 de sep. de 2015

Always excellent service. Very professional. Promises kept.

Robert Gonzalez

1 de sep. de 2015

Great service! Service The service consultant was very knowledgable. He explain every service needed very well

Cindy

31 de ago. de 2015

Although my problem was not fixed at the time of service due to the parts not being available, was kept informed of when the parts would arrive. Happy to say, another appointment is scheduled to complete the repair.

Roger Sandoval

29 de ago. de 2015

The service and service consultant were great and timely

Mike Connellan

29 de ago. de 2015

First time at this dealership everyone was courteous and friendly, I will definitely return.Mike Brookfield, IL

Valerie Steward

29 de ago. de 2015

My experience with salesman Dan Calandriello was extremely comfortable and pleasant. Dan went above and beyond...In a short amount of time, I felt he got to know enough about me to find the perfect car for me and my budget. I gave him a price range of what I could afford and he was able to meet that amount. I asked for several features (I especially wanted a moon-roof) and he was able to deliver all those features and MORE! Any questions were addressed promptly. I am thoroughly satisfied with my new car. Other members of the dealership handling finance and service were amazing as well.

Laura Sowinski

27 de ago. de 2015

I was very pleased with the routine service performed on my vehicle. Everything was completed including a wash in a very timely manner and I was notified I could pick my car up.

Lisa Anderson-shaw

25 de ago. de 2015

I had my 2009 CTS towed to Ettleson on 8/12 after my car broke down while driving to work. It was a sudden event, the wheels locked and the car would not move. There was a grinding noise when I was in drive and no movement.Triple A came and towed the car.Ettleson staff were very nice and I had frequent phone call updates from the technician working on my car (Randy). He kept me up to date about my extended warranty as well as when he thought the car would be done.I was able to get a loaner car from the dealer for 1 week, which was wonderful. I could not be more impressed with the service and support I received from the Ettleson staff.Thank you very much.

Cookie Gaskin

25 de ago. de 2015

Had no problems getting an appointment, everything was done on time and everyone was friendly and courteous.

Brigette Nold

25 de ago. de 2015

My husband and I had an excellent experience with Brian Kuehl and his team at Ettleson. I love our new 2015 Buick Enclave, and would absolutely return to this dealership for future car-buying needs.

Sandy Bieschke

24 de ago. de 2015

It is always a pleasure to go there. Staff is always courteous and more than helpful.

Kenneth Spajer

22 de ago. de 2015

I was completely satisfied with the service performed on our SRX. As usual I was treated professionally and all questions were answered. I live approximately ten minutes from another Cadillac dealership yet choose to take my car a bit further for the expert treatment I receive at Ettleson.

Dale Slater

21 de ago. de 2015

Maintenance was performed in a timely manner and the service representative and all others contacted were most courteous.

Magaly Caveda

19 de ago. de 2015

From the moment I pulled in to the moment I left, everyone was friendly and helpful.

Jo Marie Ferro

18 de ago. de 2015

Everyone was very helpful at Ettleson cadillac, buick, gmc. All needs for my GMC truck were met and in a very timely manner. All employees were courteous and helpful. I would highly recommend this dealership to people!

Laura Jacobs

15 de ago. de 2015

Steve and Kevin in your service department are simply outstanding! Raul is nothing short of perfect as well, his attention to details when taking care of our Enclave is second to none!

John Garvey

15 de ago. de 2015

Everything about your Service Dept is 1st class. While you had no rentals that day your driver Chuck took me to meet some old business associates. He did a good job. Thanks John Garvey

Martin Ansboury

13 de ago. de 2015

Keith and Chuck did everything they said they would and more. I needed to get in and out and that's what they did. Keith went above and beyond what I was expecting.

Alyson Scolaro

12 de ago. de 2015

When I arrived, the staff were curious and helpful as this was my first time to this location for service. They got me in and out very fast and I also got a car wash, which was a very nice surprise.The only thing I was not happy about was no baby changing table in the women's bathroom of the service area.

Wally Mietus

12 de ago. de 2015

I'm very happy. For your service. I will sand every one to your dealership,You are grade bunch of People,Thank you for your service.

John Chojnacki

11 de ago. de 2015

Each member of the Ettleson team was a professional

Bruce Schullo

11 de ago. de 2015

Service experience is always the same; Great! Quick, no pressure from Service personnel to purchase or upgrade current service package. Efficient process to get the customer back on the road.

carmela

11 de ago. de 2015

My experience at the dealership was positive from the get go. Wide range of certified cars available. Ray G was wonderful and helpful from the first visit until we drove off the lot. Non-pushy, friendly and down to earth. A true gentleman! Never pushed us to make a purchase. He is one of the reasons we purchased from this dealership.

Wendy

10 de ago. de 2015

I had a great experience at the Etteson Cadillac Service department. They are a well oiled machine and on top of things. I highly recommend them. I received terrific customer service while having my oil changed, tires rotated, and an update to my car. I haven't been treated by an establishment as well as they had treated me in awhile. I will return for my service appointments and when it is time to purchase a new car. Thank you!

Jim Ryan

9 de ago. de 2015

Brought my wife's car in to have a check engine light looked at. Once again the folks at Ettleson did a great job. Took care of the problem professionally, efficiently and we are very pleased with the result. Highly recommend the dealership

Donald Smith

8 de ago. de 2015

Always great service and exceptional treatment by Kevin Anderson and the service team! Additional props to Mike Calmeyn for his brand/product knowledge, assistance and exceptional treatment as well! These guys keep me coming back to Ettleson!

Victor Sabatino

6 de ago. de 2015

Everyone I dealt with was professional, knowledgeable and eager to handle every question I had.

Anna

4 de ago. de 2015

Very nice and professional staff. In and out in a couple of hours. Very satisfied with the service.

JTR

4 de ago. de 2015

Great service at this dealership. Salesman Dan Calendrello is excellent to work with. Price quote was out of line on first go round. Dealer worked hard to keep our relationship intact.

Joyce Doty

31 de jul. de 2015

As always the service at Ettleson Cadillac was exceptional!

Patricia DeMars

31 de jul. de 2015

My service engine light was on and the technicians were able to fix it. They did want to check one other item but the machinery was broken so I was told if the light came back on to come in right away.I always deal with Kevin Anderson who is knowledgeable and explains everything to me.

Sandra Minogue

30 de jul. de 2015

My lease was ending and my salesperson Frank Fiore contacted me with suggestions on my next vehicle. I went in to see him and was very excited about his suggestions and leased another vehicle.

Mckinley Cummins

29 de jul. de 2015

Called in for an appointment, brought mu car in for service and was received like a VIP. I waited in the waiting room while my car was taken care of professionaly, even washed. The service and the service staff were very friendly and handle bueiness as usual. I was completely satisfied.

Horst Kniesel

28 de jul. de 2015

I was delighted with the personal and friendly attention from Anthony Wendling during my visit.I came in for a regular oil change, but had no idea of all the other service needs , such as wheel alignment, and water pump service needs.I was also recommended to have my suspension system serviced at another time, based on a diagnostic test by the service technition. This is not serious yet, but will need attention since he showed me how the rear wheel sensor had fallen off. I was not prepared for this huge repair cost, but Tony was able to give me some discounts which helped and showed me that you cared to keep me as a loyal customer. I will return because I trust your dealership and your excellent care for my business.Tony was also able to get me an estimate on the trade in value of my car which was very helpful.

Idamaria Rosenberg

26 de jul. de 2015

It is so easy to either book an appointment online or call. From the minute I arrive, wait time is only moments until someone is working with me to get my car serviced and keep me happy. I appreciate there is a room to relax, where I can have a coffee and get some work done or just relax and catch up on my phone calls. All staff are always friendly and helpful. Once, I visited another Cadillac dealer, but I will always come back to Ettleson. At times, they post coupons online and send reminders for service my car has needed. And, they are open nights and weekends, conveniently located even though I am 25 minutes away.

Lorene Hayes

25 de jul. de 2015

Appt. wasn't long as a matter of fact, it was next day. Service was very prompt!

John Wheelihan

25 de jul. de 2015

It's always a pleasure dealing with the personnel at your store.

Mark Astrella

23 de jul. de 2015

The service writer Steve and especially tony were great and listened to my concerns with the problems my vehicle was experiencing. Steve set me up for a loaner vehicle along with an appointment date. Tony helped me upon my arrival and promised to have my vehicle repaired along with taking a test ride in attempts to hear the problem as I described to him. The ettelson dealership was very professional and pleasant to deal with from start to finish. Oh yes they did find and fix the problem!!Thank you so much. Mark Astrella

John Lagowski

23 de jul. de 2015

Tony is by far the most polite and accommodating service rep at Ettleson. Tony accurately explains the process and is always correct on time frames for drop off, pick up, duration of repair. I feel confident whenever I work with Tony.

Deedee Hegel

23 de jul. de 2015

This was the best auto service experience I have ever had! Tony was my service contact. He was very clear about what things were diagnosed as being wrong with my vehicle,what the repairs would entail, and how much each one would cost. The service was done in less time than estimated. The waiting facility was very comfortable. Everyone was organized, professional and friendly. I highly recommend this service center.

Joe

23 de jul. de 2015

Great experience and Matt was very helpful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pat M.

22 de jul. de 2015

This is the 4th car we've purchased from Dan at Ettleson which speaks for itself. We've been completely satisfied with every aspect of the dealership and highly recommend them.

Amy

22 de jul. de 2015

I had set up an appointment to view a car that I had seen online. As soon as I arrived at the dealership, Ray Charles was ready to help. He answered all of my questions thoroughly and I felt very comfortable. The car was ready immediately for a test drive.The whole experience was wonderful. Best dealership experience that I've ever had and I will be back in the future because of Ray.

Richard Uzuanis

21 de jul. de 2015

Service provided was basic but was done on a timely basis and the contact was very friendly and informative. Appreciated the car wash even though it was raining at the time. The car wash attendant was having trouble getting it dry :)

Mildred

18 de jul. de 2015

I continue to receive great service from the time I pull my car into the service area until I leave the waiting area. Everyone is patient, caring and thorough. Their expected time of service has been right on so far which makes me feel confident I can schedule an appointment before work and know I will get there on time. Wish they offered hot chocolate (smile).

James Giemzik

18 de jul. de 2015

The Service Department is always very courteous and friendly. They treat you as an individual not just as another client. They are helpful and know you when you show up.

LaToya Climons

18 de jul. de 2015

Had a real good experience until I came to pick up my car. The problem with my car was promptly identified. I re u ever my quote. Brought my car in and conveniently received a loaner so I wasent inconvenienced without a vehicle. However when I picked up my vehicle a plastic cover was sitting on the drivers side floor. I asked where did it go and was told they did not know. We looked at the engine to see if it was the battery cover and it was not. Then another person and and took the part and said it probably was not for my vehicle. I don't see why it would be in my car if it wasent mines. I looked under the steering wheel and asked did it go there. One of the men came and looked them put the part on. It was the cover to some wires under the dash by the steering wheel. This was disappointing. That part should have been put back once completed and if you don't know don't try to tell me that it doesn't belong in my car. It's there for a reason and I would like every part to my vehicle back that it came with. That was just careless.

Daniel Wright

17 de jul. de 2015

Mr. Fiore was well versed and knowledgeable about the vehicle that we leased. He was able to answer all our questions without hesitation and I found him to be very pleasant and not pushy.

Patricia Ianello-depre

17 de jul. de 2015

Great service as usual!!!!!Quick efficient service at the service center.Car porter went our of his way to make sure my car was clean.

h3ll01

16 de jul. de 2015

We were pleased with Ray Charles and his kind and considerate approach to assisting us with the purchase of our new car. He made us feel comfortable as he patiently answered all of our questions.

Christa Halstead

15 de jul. de 2015

Took my 1998 Cadillac Seville STS to Ettleson Cadilac in Countryside. My advisor was Randy Cronin. Absolutely the BEST care I could have received! The communication was excellent. The problem was hard to find (circuit), however they never gave up! The technicians found the issue and I walked out as one "happy camper!" I would HIGHLY recommend Ettleson Cadillac and its service team!

Gilberto Contreras

15 de jul. de 2015

Best car buying experience ever! My wife and I were in and out in a reasonable amount of time and completely satisfied.

Richard S. Turrise Sr.

14 de jul. de 2015

I made my appointment for 9:00 am. My car was serviced , washed and dried and I was on my way and I was completely satisfied. This is my third cadillac that I have bought from Ettleson and I am Happy with their vehicles and there service which is very professional.I will buy my next cadillac from Ettleson. Richard S. Turrise Sr.

Tina Buehner

14 de jul. de 2015

Tony is always wonderful! Thank you for making it a great experience!

Antoinette Macdonald

14 de jul. de 2015

Everyone I dealt with at Ettleson was friendly, courteous, and very helpful.

James Balluff

13 de jul. de 2015

It was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dave Babinec

9 de jul. de 2015

Great service department with thourough explanation and care for your vehicle

Keith Ahlborn

9 de jul. de 2015

Very good experience with all service, they did recommend a front end alinement, which they did, but the car pulls to the right when traveling. Also, I have chrome wheels, for some reason they bit every winter, Buick has replaced the wheels before.

Mary Prosek

7 de jul. de 2015

service was good, great to get a loaner to useservice was good, great to get a loaner to useservice was good, great to get a loaner to useservice was good, great to get a loaner to use

Laborers Council Lmcc

6 de jul. de 2015

The service was excellent and the work was done in a timely manner

Kenneth Slaninka

5 de jul. de 2015

We had leased several cars from Ettleson through the years and would highly recommend this establishment. They are all very courteous,Accommodating and professional. Thank you for making our purchase so easy.

Daniel Cooke

5 de jul. de 2015

Our Experience was the easiest care buying experience we have ever had.beautiful facility 5 stars!!

Bruce Danielson

4 de jul. de 2015

Everything went as planned. Service advisor was great.

Annie Taylor

3 de jul. de 2015

the staff is always courteous and timely with the service that was required.

Tcf Bank

2 de jul. de 2015

Just an oil change and tire rotation. Fast friendly service.

Dawn Russ

30 de jun. de 2015

Both our Sales person Craig and his manager Brian worked hard to find us the Canyon in the color that we wanted with the equipment that we requested. Dave in Finance researched and offered the best financing for us, too!

Palos Park

30 de jun. de 2015

My wife stopped by to take a look at the Escalade Platinum. She was looking for a salesperson when Ray popped up and said "Is anyone helping you" Seems like a pretty normal start however Ray meant it when he said help. Ray answered all our questions with "I want what's best for you!" and that is the theme he continued with throughout, i have been a sales professional for 35 years and my success is based on this same simple approach. People don't want to be sold, they want to be well informed so they can make an intelligent decision either way. Ray gets it !! The next day we bought the truck and i will be back because of Ray!

Dale Detro

29 de jun. de 2015

The dealer service rep was courteous and kept me informed as to status of vehicle. The vehicle was shopped for four days and the dealership provided me a loaner with no problems.

Anita Cummings

28 de jun. de 2015

fast and excellent service would not go anywhere else!!!

Ann Mcgowan

27 de jun. de 2015

I have had nothing but, the highest standard of care at Ettleson. My service writer is always prompt with getting my care taken care of, Thanks Kevin Anderson.

Arline Legerski

26 de jun. de 2015

ray gandurski of ettleson buick was my salesman. this is the 2nd car that I purchased from ray. I was so satisfied with him and my 1st vehicle that I was not hesitant to give ray a call when I was ready for my 2nd buick. randy Cronin is my service advisor for approximately 10 years and always satisfied with his recommendations. it was my first encounter with dave McElroy, finance director. he. like ray and randy listened to my concerns and went out of his way to help me. all in all I am very satisfied with all 3 gentlemen and my 2015 buick encore. this is my 2nd buick encore.

whatever

26 de jun. de 2015

It was an oil change done within an hour and the coffee was fresh. What's to say?This unending demand for reviews and ratings is ridiculous.

Gregory Johns

25 de jun. de 2015

Can't beat the great sales person, Joe Kendall is the reason we come to Ettleson. Been a Buick person for a long time and get closer to my home but Joe makes it worth the extra miles to get a car.

Dennis Straple

24 de jun. de 2015

Just had an oil change and tire rotation but the work was done quickly and professionally. I was able to make an appointment and I was taken immediately upon my arrival. The waiting room is clean, bright, and comfortable. When they were done they washed my vehicle at no charge.

Amy Z.

24 de jun. de 2015

I have been coming to Ettelson for years on the service side as I appreciate their honesty and customer service. My old Cadillac served me well but it died last weekend. Peter and Randy were extremely helpful in towing and letting me know the options for repairing my old car. Unfortunately because of the age and milage, fixing it was unfeasible. I have never in my wildest dreams considered buying a new car but after talking to Ray, he talked me through all of the options available and leasing was the best option for me. He is extremely professional, knowledgeable and patient. He was able to answer all of my questions and he made the car buying experience a pleasure. Ray told me that anytime I need anything (i.e. scheduling maintenance ) to call him. Rob on the financing side was extremely friendly and explained all of the paperwork thoroughly. He very patiently walks you through all of the forms that need to be signed and answers any questions you may have with ease.I really appreciate the great customer service I have received from Ettelson over the years.Now, if someone can get Ray some window tinting in his office...... :)

S. Yule

23 de jun. de 2015

Tony is one of the best customer-oriented service based maintenance leaders I have ever seen. You should continue his training with more 5-star service by sending him to programs such as The Four Seasons Hotel training in order for him to become ever better. The service on the car was performed with care and timely as well but the reputation that Tony delivers for Ettleson is more important.

Gary Hill

21 de jun. de 2015

Very accommodating sales experience. Low-key, little pressure..

Kathy Cantu

20 de jun. de 2015

Very nice people in the service department and the wait was not long

Robert Galik

20 de jun. de 2015

Had one of my tires starting too loose air, so I dropped in the service dept. and talked too Randy. He was more than helpful in fact said I my have a slow leek or a nail in the tire. They took the tire a found a small screw in it. They fixed the flat and loaded it back up NitroFill. Randy then did all the paper work and it didn't cost me a penny. Randy is the man.

Debra Buckingham

20 de jun. de 2015

They were patient with me as I had never purchased a car on my own. My husband passed away a year ago and he had always been with me and basically handled everything. I appreciate the kindness of everyone I talked to.

Ronald Culen

18 de jun. de 2015

Professional, service orientated staff especially Randy.

Joseph La Porte

16 de jun. de 2015

Very courteous and helpful service staff. Kept in contact about the problem I was having with my car. Would recommend for sales and service.ould recommend

Maria Sanchez

16 de jun. de 2015

They are very fast and efficient. The waiting area is always neat and clean.

Daniel Simms

16 de jun. de 2015

Outstanding service and was able to take care of my problem is less than one hour..

Lawrence Myszkowski

15 de jun. de 2015

They have been taking excellent care of our LeSabre since wo purchased it in 2003! :-) The staff always keeps us up and running by detecting problems early!

William Guess

13 de jun. de 2015

Everybody very courteous. Service finished when promised. Will continue my service needs with Ettleson.

Ronald Wade

13 de jun. de 2015

Our Sales Rep., Ray Gandurski, and Sales Manager, Frank Armadeo, could not have done a better job of satisfying our needs and delivering a car that not only met our needs and expectations, but far exceeded them. They went above and beyond. Many thanks for a job well done.

Jeff Nottoli

13 de jun. de 2015

I work at a competatures Buick GMC dealer but have all my service done at Ettleson. Kevin Anderson is the reason. He is always accommodating, professional and welcoming. Never a problem, always satisfied. My thanks to Kevin Anderson.

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13 de jun. de 2015

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Monique Taylor-wesley

11 de jun. de 2015

My experience with ettleson Buick was a great one my salesman Frank Fiorie, made sure the I recieved the car I wanted, and that I got great financing on my new car that I absolutely love. Thank you Frank and Big Dave at Ettlson Buick.

William Bard

11 de jun. de 2015

Basic re-call correction and oil change. Everything handled promptly and professionally. Car finished on time.

Alan Kepka

11 de jun. de 2015

The service visit was excellant. I learned about using nitrogen instead of air for inflating tires, so now I will be using nitrogen for my Verano.

nancy zubik

10 de jun. de 2015

Everyone courteous, work from service dept. always dependable.

Kenny Allen

10 de jun. de 2015

The dealership was clean neat and every associate was nice and prompt. I had a great experience and would recommend this dealership to anyone

Jim Ryan

9 de jun. de 2015

I have brought the Buick to your dealership a few times, and as always the staff has been terrific, the service great....and on time. Taking my car there is always a pleasant experience, even if the reason I have to go there isn't.

Thomas Michaels

9 de jun. de 2015

it was just an ordinary oil change.the car was scanned and we discussed my recent visits to the service department.the waiting process was aided by service updates.dark roast needs more bite.

Dawn Briales

9 de jun. de 2015

The Service was great! The lounge area was very nice and the Tech was so nice and professional. Great job !

Paul Lebloch

8 de jun. de 2015

Staff was very helpful & explained what needs to be done ,cost & time to do work.

Emil Tober

7 de jun. de 2015

This was my first visit to Ettleson for service on my Verano. I was very pleased with the service and attention given to me by Randy Cronin, and will definitely be back for my future service needs.

Charles Asiyanbi

6 de jun. de 2015

I'm sorry, I can't remember the service individual who assisted me, but he was a Caucasian gentleman with tattoos on his arms. He explained to me the issues with my car via phone and clearly explained all the problems and options I had. The service man was very polite assisted me with my bags and helped call Enterprise since no service car was available.

Adrian Saenz

6 de jun. de 2015

There person that helped me out and checked me in, is named Kevin, I felt he was very thorough. Kevin had a great attitude and was very personable. I always have a great experiment when I come here. The cabinet was very thorough as well, I had split my payment, cash and debit card, and she made sure my receipts were stapled and marked accordingly. I also appreciate the fact that my car was washed when I picked it up! Thanks,Me.Mr. A. Saenz.

Lisa Dian

5 de jun. de 2015

Always easy to make an appointment and get my car taken car of easily and with no hassles.

Joline Mcconachie

5 de jun. de 2015

Professional and friendly staff. Great service and out within an hour and 15 minutes.

Beata Kolpek

2 de jun. de 2015

Promptly greeted and work done quickly. I came for an oil change but since it was not below 20% only the fluids were topped off and car washed. I will be back.

Tugba Aksoy

2 de jun. de 2015

The second you drive up to the service aile someone greets you with a smile and goes to grab a service writer for you. It's just a very hands on service

Jim Stakaitis

2 de jun. de 2015

The customer service is outstanding, and Ettleson is excellent at advising me of what might be wrong, and what they've done to repair it. They also tell me when they're not sure, giving them added credibility in my perspective. My wife bought her Buick here, so I would bring it in for service. After a few very pleasant experiences, I asked to bring my Chevy here, too.

John Potempa

31 de may. de 2015

Service rep. was courteous and service was on time.

trishthedish

31 de may. de 2015

My husband and I have been purchasing cars from Ray "Charles" Gandurski for the past 11 years .Ray makes the experience of buying a Car's Painless. He is highly knowledgeable,friendly and a pleasure to do business with . I just bought a CTS Coupe ,Love my car. Thanks Ray !! See you soon Tricia

Jameel Porter

30 de may. de 2015

My experience at Ettleson was world class. My salesman Brian was pleasant, hardworking, and he did not pressure me into a purchase. He answered all of my questions, kept me informed throughout the process, and most importantly, he asked questions to make sure my needs were met. Ettleson is definitely my dealership. A very pleasant first time buyer experience.

Ronald Kolar

29 de may. de 2015

super people -- super service! the electronic door opener needed replacement.which was done in 4 business days

Greg Goluska

29 de may. de 2015

I called around noon and got a same day appointment. Great, clean, quiet waiting room.

Tori Bunt

28 de may. de 2015

There was a recall on the model of my car so I brought it in. The entire process was hassle free & the staff were friendly & efficient. The took care of the recall issue in a timely matter. They also did a thorough inspection on my car & even gave me a free car wash! All in all, I had a pleasant experience.

Jim Curto

26 de may. de 2015

Excellent experience. Completed recall work on brake line, fuel pump, and car key and replaced pads and brakes on all four corners.

Nicholas Manganais

26 de may. de 2015

In good hands with service rep that handles me when I come in for servicing my cadillac's.

Enos Baker

25 de may. de 2015

I bring my 2015 Chevy Cruz to Ettltelson Cadillac for routine maintenance because I used to own Cadillacs and I always received excellent service.

John Matijevich

20 de may. de 2015

salesman Joe was a pleasure to work with. one of the easiest buying experiences ever.

Anthony De Marco

19 de may. de 2015

As long as Keith Kissane is associated with your dealership, we will continue to make all our car purchases w/you. Unfortunately, I cannot remember who assisted me in the explanation of all the new systems on the car, but he was outstanding. I left the dealership w/complete confidence that I could utilize all the features of my new car. Thank you.

Lloyd Hemauer

19 de may. de 2015

The Service writers are very professional.They are obviously there to ensure the customer is taken care of and heard.I have been to a couple other dealerships and all they tried to do was up-sell me on their special of the day.

Kathryn Hoekstra

19 de may. de 2015

I love the staff and the dealership. My husband says that I over paid for the brake pads that were installed on my new rear brakes. And I have a light colored interior and the last few times I have picked my car up there have been dirty hand prints on the door or scuff marks. Makes me frown.

Marjorie Newpher

19 de may. de 2015

I knew exactly what I wanted and Dan Calandriello went out of his way to find exactly the model and color -- he did not try to point me in a different direction when the car I wanted was not in the dealer inventory. He expressed a personal interest in completing the order to my satisfaction andI turned to him for this car because my previous purchase through him had been a very positive experience -- no high pressure sales pitches and no upgrades -- just the best deal I could afford at the time. I love my new Regal and the contacts and service from Ettleson seem to be much improved since my 1st purchase.

Mark

16 de may. de 2015

Continued great work from the service department. It's a pleasure doing business with the pro's at Ettleson.

Donald Rieger

16 de may. de 2015

As always, the service was excellent and completed in a timely manner.

Joyce Genus

13 de may. de 2015

My sales person, Dan Calandriello, is a very competent,knowledgeable, through, caring and service oriented salesperson. He goes above and beyond the call of duty to accommodate his clients. His friendly, vibrant personality puts his customers at ease while transacting business. He is a consummate professional who is available 24/7. He is truly an asset to GM and Ettleson Cadillac.

Lisa

12 de may. de 2015

I always have great experience at this dealership. I am on my 2nd car from them, and my salesman Joe Kindel was great! I brought my car in because thought was transmission, but it was nothing more than a switch to be reset. Whew!! The man in the service department Tony Wendling, was so sweet and very accommodating. I always feel kind of like royalty when I'm there. Everyone goes well beyond with kindness and respect. Wouldn't buy or lease a car from anyone else!! Thanks, Lisa Escobar

Phillip Schultz

12 de may. de 2015

NONE NOTHING TO ADD THEY FORGOT TO DO THE GREASE AND OUL HAD TO GO BACK THE Same day

Susan Reynolds

12 de may. de 2015

I went for my first oil change for my vehicle which was bought on December 1st, 2014. I could not have been more pleased with the service I received. They explained when to bring in my vehicle again and how I could best take advantage of the free oil changes that were being provided by the dealer.

Ruth Pauls

11 de may. de 2015

Ettleson Cadillac always does a top-notch job. This time I only had the oil changed. But the car was nice and shiny when I picked it up. Thank you.

Edward Feldheim

8 de may. de 2015

For the past 20 years we have purchased our cars from Ettleson's Cadillac Buick GMC. We have dealt with Joe Kendall through all of these transactions. It would be an understatement to say that he is the most incredible person to work with. Joe is knowledgeable, helpful, and can anticipate your questions before you even ask them. In our mind, he should be Car Salesman of the Year, for all of these years. There is never any doubt of where we will purchase a car. Ettelson's staff is the very best!!!

CINDY

7 de may. de 2015

I THINK FRANK FIORE WAS GREAT AND VERY HELPFUL AND WAS A CLASS ACT WITH US AND.HE UNDERSTOOD OUR NEEDS AND WORKED INTO ARE PRICE POINT.

Laura West

6 de may. de 2015

My vehicle was done before the scheduled time told to me. Very happy with the service.

Kathleen Short

5 de may. de 2015

The service advisor was very friendy, not pushy. I'm sorry I don't recall his name. My service was completed very quickly.

CJ

30 de abr. de 2015

Work was done on time. Car was washed. Kevin A. was courteous and friendly and discussed all items fully. He did not try to sell me some unneeded preventive maintenance.

Joan Alvarez

30 de abr. de 2015

Best car buying experience I've ever had! Can't say enough great things about the staff.

Garry Sykora

27 de abr. de 2015

Great Dealership. Wonderful service representative -Kevin Anderson

Michael Talbot

27 de abr. de 2015

Thanks , recall items were handled nicley. Thanks for the loaner also .

John Hitz

27 de abr. de 2015

Best car buying experience I ever had. Not one bit of pressure. Answered every question I had

Sushma Daram

26 de abr. de 2015

We were served by Ray Gandurski at the dealership, we were very impressed with his knowledge and problem solving attitude. Everything worked out great for us.

Rebecca Gardner

23 de abr. de 2015

Joe Calabrese was a fantastic salesperson! There was no pressure at all with this dealership. Frank, the Sales Manager was fantastic as well. They worked together to get us into the vehicle we wanted at a price that fit within our budget. Definitely would recommend this dealership.

Michael Posch

22 de abr. de 2015

Everyone at this dealership is helpful and courteous! My salesman, Ray Gandurski, is the best! He's always helpful and there's no bickering on prices and he'll find the car that you want!

Monique Talyor-wesley

22 de abr. de 2015

My experiance, was great at ettleson Buick and I would recommend them to everyone I know for professionalism and knowledge of their product. I would like to thank Frank Fiorie,and Big Dave personally.Monique Taylor-Wesley

Giovanna Imbarrato

22 de abr. de 2015

The manager Brian was very friendly and helpful. We visited the dealership several times to ensure we got the perfect car at a fair price.

Ms Watson

21 de abr. de 2015

I walked into Ettleson with my mind set on a used Cadillac SRX and walked out with a Luxury 2015 Cadillac SRX! I almost could not believe the miracle Ray Gandurski worked out for me, he is the best! And it was truly a Blessing. I have never felt more taken care of while purchasing a car. No hassle, friendly and caring spirit. I went to Rizza in Orland last month and left there wanting to call the BBB. I called the manager and had to leave a message telling him how poor my service was, he called back two days later and just brushed my complaints off. I'm glad he did, because I found better service and a better car at Ettleson. Thank you Ray you hard work is appreciated!

Curtis Myles

21 de abr. de 2015

The service and the staff is very good and knowledgeable and dependable

Oralia Keller

20 de abr. de 2015

I love my new 2015 GMC Terrain SLT. Drives great and easy to manage and lots of cool new features which is exactly what I was looking for. The staff at Ettleson is awesome and top notch, starting with Joe my salesman who was very attentive to make sure I picked the right car. He made it a smooth transition and also made sure to review all the new features with me before I left the shop. I appreciate all the extra time and effort he took, as well as the rest of the staff to ensure I received my truck in tip top shape. Their follow-up is also great, I've heard from them a couple of times since I purchased my vehicle and told me to stop by if I had any additional questions, which I plan to take full advantage off. This dealership is great and I would highly recommend them.

Kenneth Spajer

18 de abr. de 2015

The car needed service regarding a recall. The service was performed quickly and neatly. Even though there is a Cadillac dealership here in my own community, I prefer to bring the vehicle to Ettleson. Why mess with perfection?

Joel Lazar

16 de abr. de 2015

As with my previous visits to Ettleson Cadillac for service, my car was repaired in a timely manner and to my satisfaction. Waiting rooms are comfortable, very clean and pleasant.

Warren Tyus

15 de abr. de 2015

i called 2 days before i came to make an appointment when i arrived i drove right in an was taken care of right away i will all ways bring my car to ettleson for service and other needs, thanks kevin anderson for all you do. warren tyus

Ann Lindsey

14 de abr. de 2015

Everyone was extremely friendly and helpful. Our sales person Ray Calandriello provided us with exceptional service and helped make purchasing a new car easy!

Mark Swiderski

14 de abr. de 2015

From the time I pulled onto the service drive, I was greeted by my advisor Tony. He politely directed me to his office where he attentively listened to my concerns. My vehicle would need to be held for a few days, so a loaner was provided. Tony kept me informed of my vehicle's progress. Once completed, Tony called me and informed me that the vehicle was ready.My experience was very pleasent and Ettleson will be my vehicle's destination for any future repairs.

Donald Johnston

13 de abr. de 2015

We had a problem with the heater in our 2011 Enclave on a road trip. We were happy to find a GMC Buick dealer in Tupilo Miss to service the problem. However the problem returned after we got home. We went to our home dealer, told the story and showed the paperwork. The faulty new part was promptly and cheerfully replaced at no cost. This is just the kind of service we expect from Buick and Ettleson.

Daniel Piegari

13 de abr. de 2015

saleman dan calindriello a great person to deal with.

Jeff Nottoli

13 de abr. de 2015

Your service is always great. I come to Ettleson because of Kevin Anderson and the way he treats me and handles my service needs. I work for a Buick GMC store and don't have my service done there because they don't a Kevin Anderson. He should be commended for his great service.

Christine Galinsky

9 de abr. de 2015

I have purchase four cars from this dealership. The showroom and service center is clean and beautiful. The people are very friendly and totally customer centered for sure.

James Gilliat

9 de abr. de 2015

I had two salesmen Ray and Mike help me on the deal. The manager also helped me finalize the lease deal on my Lacrosse. I had a good experience again.

Daniel Simms

9 de abr. de 2015

I called that morning for a afternoon service appt. I was able to drop off my SRX and pick it up after work. Everything was updated as requested including a fresh car wash. The service manager was a true professional and treated me with the utmost respect. The dealership was spotless which I believe is a indication of the quality of service. YES, I will continue to buy from this dealership based on my service experiences. It is rare these days to be treated with respect as a customer. Thanks for the customer appreciation. dan

Tcf Bank

9 de abr. de 2015

The Service staff was helpful and very accomodating. I almst can't wait for the next time the GMC needs service!

Patricia Tucker-spikes

7 de abr. de 2015

I always find the staff in the service department friendly and courteous. My vehicle was taken in and serviced in a timely manner and I was out the door and on my way. I always appreciate the car wash before my vehicle is returned to me no matter what shape it is in when I bring it in. The information given of up coming needed service is a plus.

Scott Ackerman

7 de abr. de 2015

My experience with Kevin Anderson was exceptional. He took care of every detail of what I stated when I brought my ATS in, and he was sure to address each item as he kept me informed of the progress, numerous times. I am a car nut, and have been around a while - and I consider Kevin as one of the top advisors I have worked with. I would recommend Kevin to any of my friends and family.

Mary Panoch-zuro

7 de abr. de 2015

My experience was the same as it has been in the past: excellent. I have dealt with Ettleson for many years and have always been satisfied with both the sales and service teams.

Mike

6 de abr. de 2015

I continue to be impressed by the quality of attention and service that I receive at this dealership, particularly from Ray Gandurski. I have been leasing vehicles since 1987 and throughout this time, I always look forward to working with Ray on a new lease. He is always courteous and goes out of his way to make you feel like you're his only customer! I appreciate the fact that I don't have to play games and bicker over pricing and features on the vehicles. Ray always looks out for your best interests, as a result I'm a lifetime customer of Ray's. Even my wife, who has never trusted car salesmen, is now a fan of Ray's.

Patricia Stone

6 de abr. de 2015

This is the second vehicle I've leased from Ettleson and once again I received superlative service from everyone. Frank & Keith both bend over backwards to ensure customer satisfaction. They helped me select the right vehicle for my daughter who lives out of state and she LOVES her new Encore!! I can't say enough about how the service at Ettleson takes all the stress out of buying or leasing a vehicle and makes it downright fun. Won't get a car anywhere else!!

Judith Coady

6 de abr. de 2015

I have purchased cars from therm for years and they are the best!

Richard Turrise

4 de abr. de 2015

Fast and very professional. This is my third Cadillac that I have bought from Ettleson and with the quality of service that I receive I am sure that I will be buying more from Ettleson. Mr. Dan Calandriello is the salesman that I bought all my Cadillacs from.He is the person that I reach out to for any information about my Cadillac.

Frank Falada

4 de abr. de 2015

Car was returned clean and all the service was excellent.

Edward Hahn

3 de abr. de 2015

I did earlier in beginning of this review. It was excellent.

Charles Straface

1 de abr. de 2015

Worked well with my wife, this is very important. Show room was very nice, sles person answered all my questions

Robert Hayes

1 de abr. de 2015

I brought my Buick into the service area for a recall on my key fobs. Not only was I called the day before with a reminder, I was greeted immediatwly by a service associate who immediately took care of the paperwork. I waited a short time for my keys and remotes to be made compliant with the recall. I was even offered a car wash even though no work was done on my vehicle. A very nice amenity. A very efficient and friendly dealership.

Thomas Krane

31 de mar. de 2015

I made an appointment for regular maintenance and it went well. It was on time, quick, and Steve was very professional.

Anthony Valosek

31 de mar. de 2015

I brought it in for another recall, that is getting a little tiresome, but that's Cadillac's fault not Ettleson's and a oil change and squeaky brakes, all was taken care of to my satisfaction.

Edward Feldheim

31 de mar. de 2015

As in the past, my experience with the Ettleson service department was terrific. Randy Cronin is an amazing service consultant. He answers questions so that I can understand them. He is always so helpful that it's a pleasure to work with him. The service department is one reason we buy our cars at Ettleson 's.

Daniel Buonamici

27 de mar. de 2015

Exceptional service. Quick and correct. Tony service rep super

Sam

27 de mar. de 2015

The staff was fantastic! I needed a car since my old car was breaking down left and right. Ettleson found the exact car I wanted, even though it was at a different dealership, and gave me a rental car until I was able to get my new car. Definitely recommend!!

James Giemzik

27 de mar. de 2015

Service Department is courteous and friendly. Helpful and complete the job on time.

Lisa Quick

26 de mar. de 2015

It was my 1st service with my vehicle, Tony greeted me immediately with in a friendly professional manner. My Enclave was done on time. Ive never had a better experience in the history of getting service on my vehicle. Unfortunately, some service visits in the past have been a nightmare at other dealerships. I am very pleased I came to you guys for this purchase and look forward to future appointments. Tony was exceptional and deserves acknowledgment for the above and beyond customer service. Thank you so much!!

Tugba Aksoy

25 de mar. de 2015

i had an easy and fast experience which was great everyone was very friendly

William Mc Donald

25 de mar. de 2015

Best car buying experience ever. The entire process was top notch.

Steve Drisdell

24 de mar. de 2015

Ettleson continues to provide quality services. They're hard work truly shows not only through words but by proof of their dedicated work day in and day out

Norman Schnaufer

23 de mar. de 2015

Randy Cronin and the Service Department were excellent to work with as usual.

Wayne Pedryc

23 de mar. de 2015

Facilities are always clean for customers to relax while service is being performed.

Annie Taylor

22 de mar. de 2015

I have always received good quality service since I purchased my 2011 buick Lacrosse, always courteous an timely.

Janice Heniff

20 de mar. de 2015

What happened to Allen? He was so friendly, helpful, and professional.

Vernon Byers

18 de mar. de 2015

Not only is it good service, but the personal relationship you come to appreciate. As a customer I'm well taken care of, and that makes ETTLESON stand out. THANK YOU !

Barbara McHugh

17 de mar. de 2015

Easy check-in, minimum wait time, easy check-out. Friendly staff, including Tony, my service adviser!!

Thomas Schaffer

17 de mar. de 2015

I was a customer previously and had driven BMW's for a while since. I an very happy to be back and a customer of Ettleson once again. Keith Kisane and the crew there are really great to work with.

Alejandro Ruiz

17 de mar. de 2015

Very friendly and quick service. Made sure the job got done.

Sandy Bieschke

17 de mar. de 2015

The people there are just so nice and helpful. You sit have coffee and sweets while you wait for your car. They do anything that needs to get done to make you happy. I love that dealer.

Jennifer Dynkin

16 de mar. de 2015

The staff was very friendly and courteous. Tony provided valuable information about my service and vehicle which was much appreciated. I also enjoyed being able to wait in the VIP lounge where it was more comfortable than the other waiting room.

Robert Miller

14 de mar. de 2015

Everyone at the dealership was helpful and I couldn't have been happier. All my issues were resolved to my complete satisfication. I appreciated being kept informed of the repair process from the numerous people involved. Everyone I talked to had the same friendly attitude. I was told by different people not to worry and that all my issues would be resolved to my complete satisfaction and they were. "Excellent Job'" to everyone!

Cathleen Grzelak

14 de mar. de 2015

Clear explanation of service, cost and approximate time

Annie Taylor

12 de mar. de 2015

a pleasant experience, I have always received good and courteous service on my 2011 buick lacrosse

Luna

12 de mar. de 2015

Never had a better experience at a dealer. If you're interested in a new vehicle Ray Charles Gandurski is your guy. He went above and beyond for us. Very satisfied and we will return for all future dealings. Thanks Ray!! A quick shout out to Rob Scumaci. Thank you for helping to make this such a pleasant experience at Ettleson Cadillac Buick GMC. Looove my Acadia!!

Richard Gagliani

10 de mar. de 2015

As I drive an older model Cadillac, I find myself in need of service more often! Each time I have had a transaction with Ettleson in general and Randy Cronin specifically, I leave totally satisfied and very pleased with the level of service I have received. I am treated very considerately by Randy each and every time I go to see him. I would highly recommend Ettleson to anyone who is in need of competent, honest and professional vehicle service.

William Mc Donald

7 de mar. de 2015

It was the best car buying experience I have ever had. It was a team effort that performed in every phase of the process.

Margaret Michalski

7 de mar. de 2015

Very friendly and caring staff. Relaxing,clean facility. Good perks. eg. coffee and muffins.

Mary Paulausky

6 de mar. de 2015

I purchased new srx and was convinced to purchase extra care pkgs. for interior stain removal and car fresh spray along with paying upfront for 3 yrs the turn by turn on star directions. My car was paid off in full within one year. I've called roadside more than I've called my mother because I kept getting stranded! Roadside replaced the battery free of charge but every morning my car would not start and needed a jump, roadside came back out and said car needed to go in to dealer (Ettleson) so I took it in and said I wanted everything fixed because I can't deal with this car any longer and need to trade it in. They try to charge me for battery replacement when I pick my car up and nothing else was done to the car! It rides so rough!!! Like a junker!!! The Money I spent purchasing cadillac was not worth it! Defiantly over rated! The 5 Star Ratings on here must be from Friends and Family!!!!

Donald Smith

4 de mar. de 2015

I am always very well satisfied with the service as well as the skilled counsel of Kevin Anderson. This visit was no exception! Kevin is exceptional in his expertise with the vehicles and, as importantly, his tremendous professionalism and customer service acumen. This is my third Cadillac serviced by Kevin and the team.An additional "10" to Mike Calemyn. During this service appointment I wandered the showroom floor. Mike, once again, was able to give me a tremendous deal; this time on leasing a 2015 XTS. I take delivery this Saturday, March 7th. This is the second Cadillac Mike is putting me in over the last year and a half. He also merits recognition for his knowledge of the Cadillac brand and client people skills. I have come to value his guidance whenever I am considering a vehicle.Kevin, Mike and the entire service and sales staff are why I have become loyal to Ettleson Cadillac!Kudos to all!- Don Smith -

Margaret Johnson

3 de mar. de 2015

Vehicle was brought in for a recall, was told that it would take 90 mins, had my car back within the hour! Only downside was the women's washroom in the waiting area was FREEZING!!!!!

Angel

28 de feb. de 2015

Bought my Enclave at Ettelson. It was due for first oil change. They were fast and very informative. Great job!

Armando Rodriguez

27 de feb. de 2015

Friendly advisor and customer service great help... will come agaimn

Beata Kolpek

27 de feb. de 2015

Both Dean and Elliot were very attentive and made for a great experience.

John Ferriter

26 de feb. de 2015

Great service provided by friendly people who really know their product.

Joe Mikos

25 de feb. de 2015

Sales Person Frank Fiore was superb.He is very conscientious about making the sale so it's a win-win situation to both parties.

JT

24 de feb. de 2015

Everybody in the shop were very helpful and timely. All aspects of the maintenance were described to me in detail. My dad has always been a owner of GM product, and more specifically Cadillac's. One of the reasons is because of quality of the service like the one I had here. This is why i will continue to be a GM owner and continue that tradition to the next generation as my dad did with me.

Cynthia Stewart

19 de feb. de 2015

Got in and out quickly. Kevin, my service guy, was professional and courteous as could be.

Y. E.

18 de feb. de 2015

Great service, easy to make an appointment. They contact you to let you know what needs to be serviced and are upfront with the costs.

D Waunn

17 de feb. de 2015

This dealership is great. Very efficient, courteous and professional.Easy to make appointments and service is excellent and fast.

Donna Schodtler

15 de feb. de 2015

Ettleson had done a wonderful job on my SRX and as promise on day. thank you Ettleson

Natalie Anzaldi

12 de feb. de 2015

Tony, my service writer, was beyond helpful and courteous. He addressed all of my concerns as line items and subsequently saw to it that they were all fixed. The mechanic, Joe, personally called me to help him locate the location of the noise that I heard. He also was very helpful and courteous.

Allison Matschke

12 de feb. de 2015

Great service! Very nice people. Clean facilities.

Bruce Schullo

12 de feb. de 2015

This is my second purchase with the dealer mainly due to the service, courtesy shown by their employee's and true interest in customer satisfaction.I doubt there is any dealer anywhere that does it better than Ettleson.

Christina Urbanski

12 de feb. de 2015

Always nice to get a free car wash with my oil change and have some recall work done at the same time, that I did not even realize had been recalled. They were able to do this without requiring me to make another appointment, thanks!

Michael

11 de feb. de 2015

Took care of warranty work, set me up with a loaner, also fixed issue out of warranty for no charge. 5 star dealer.

Gary Hughes

10 de feb. de 2015

The service writer and cashier did a great job. The only negative was that the TV in the Cadillac waiting room wasn't working. That would have made the wait a little more enjoyable.

Michele Soulsby

10 de feb. de 2015

Ettelson continues to provide excellent customer service and quality vehicles. The entire staff I encountered was friendly and professional. This was the easiest transaction we have ever experienced. Our family will always recommend Ettelson to our friends and colleagues when they are seeking a vehicle. The facility is clean, comfortable and very hospitable.Outstanding as usual!

jack

8 de feb. de 2015

A close friend and a very satisfied customer referred me to ETTLESON CADILLAC. Ray Gandurski greeted me at the door; he was very friendly, helpful and knowledgeable. Ray negotiated an excellent deal in the purchase of my Cadillac SRX; he went above and beyond my expectations.I was provided exceptional and professional service, as well as an overview of my new car. Thank you Ray "Charles" Gandurski Because of your professionalism , I'm now a lifetime customer, I would definitely refer my family, friends and co-workers to see Ray Gandurski at ETTLESON CADILLAC , Buick & GMCAwesome job, Thank you, again.JBBolingbrook,IL

Joseph La Porte

7 de feb. de 2015

Our salesman (Craig Westlund) was very friendly and helpful - went out of his way (along with the manager) to make sure I could get the best deal on a new car. Great all-around staff. Would Highly recommend this dealership to anyone.

David Hayden

6 de feb. de 2015

Always well taken care of whenI bring the car in. Attention to routine car needs

Anthony Solare

6 de feb. de 2015

It was great they took care of my family like we were their family!

Lisa

5 de feb. de 2015

Always a great experience at Ettleson, I would highly recommend this dealership for service.THANK YOU

JoeD

4 de feb. de 2015

The people here are very nice. We were greeted nicely as soon as we pulled over. The waiting/lounge area is nicely set up with nice leather seats, magazines, tv and snacks available. The time the oil change was done took about an hour but it was ok. They also offered a free carwash.

Stephen Ferencevich

3 de feb. de 2015

My visit was quickly accomplished by professions who were knowledgeable and efficient I was informed step by step if any additional was needed> I will go back to the dealer for service and when the time comes for a new car purchase.

David Soltis

2 de feb. de 2015

My wife and I bought a 2015 Cadillac SRX 2 weeks ago and cannot think of 1 complaint with this dealership! We were treated with the utmost respect and courtesy from everyone at this dealership. Our salesman, Joe Kendall, could not have been more helpful and professional throughout the whole purchase process! We definitely will return to this dealership for service and just a visit to stop in and say "Hi".

Joseph Halper

2 de feb. de 2015

Kevin and the team did a great job. They even found a leak that was previously unnoticed. I would definitely recommend this dealership to everyone!

Regina Fuller

2 de feb. de 2015

Joe Kendel made our purchasing the 2015 buick encore fun and entertaining...He was clear each step of the buying process and we would gladly purchase our next vehicle from Joe.

Helena Zavala

2 de feb. de 2015

I came in for a broken rear wiper. Service rep was the best I've dealt with at the dealership. I've had horrible experiences in the past

Laborers Council Lmcc

2 de feb. de 2015

Service was excellent, staff was prompt and helpful as always!

Robert Rubel

31 de ene. de 2015

I have never had a bad experience when I needed service on our SRX . Thank youBob Rubel

Ronald Kolar

30 de ene. de 2015

I have been a customer ever since the Hodgkins facility opened. I still do businesswith them: purchases, leases, and service. Fair is fair and remains a solid businessmodel.

James Balluff

27 de ene. de 2015

Service was great and Loved the Car wash for free!!!

Eileen Moorman

27 de ene. de 2015

great service friendly fast efficient no problems

Frank Casper

24 de ene. de 2015

Randy Cronin always treats me very well.Gets me in and out as fast as he can!

Anthony Rudnik

23 de ene. de 2015

Welcomed warmly, engaged in conversation and was treated professionally by Mr. Cronin.

Kenneth Brescia

23 de ene. de 2015

Courteous and fast service makes it a pleasure to use Ettleson for service. Car is done right the first time, and the service techs are knowledgable and friendly.

Barbara Weyrick

22 de ene. de 2015

I have purchased cars from Ettleson for over 30 years. This time when I purchased, I made a phone call to Brian Kiehl, Sales Manager, on the coldest day of the year so far. I told Brian, I am looking for a crossover, 2014 with zero financing. He found 2 cars, I came in at 6:00pm that same day, saw the car, took it for a drive and purchased it.I have so much faith in Brian, service department, and the Mike Ettleson that I know I am in good hands. Mike, has an extremely good reputation here in the area. He sits on numerous boards and gives up his time and name. In all the years, and as a women I know they always have my interest at heart. The dealership has the best of everything. Giving Ettleson just a 10 is not enough, they go way beyond that mark.

Dale Szymczak

22 de ene. de 2015

Treated great and car serviced the right way once.

Grace Pierson

22 de ene. de 2015

I have absolutely no complaints. Kevin Anderson always keeps me notified of progress and if anything has been noted that needs attention. Work has been done in a timely manner and a clean car is returned.Thanks.No contact, please.

Mckinley Cummins

20 de ene. de 2015

I took my car in for service and decided that I would wait for it. The things that I needed service on, I thought I would be there for a few hours, but before I could get settlrd good in the waiting room, they were calling me for my car, it was ready to go with a wash job with it.

Christine Fister

20 de ene. de 2015

I was very satisfied with Anthony he was able to get me out on time like he promised. Service was excellent.Thank YouChristine

Jorge Rangel

20 de ene. de 2015

Service department kept in touch with me on statis of my car. Any questions I had were answered quickly and with right answers.

Raymond Carlson

20 de ene. de 2015

When I checked in Kevin Anderson was there to take my car and he had a loaner waiting. It was a very fast and efficient process. When my car was ready I was contacted by Kevin and told when it would be washed and available. The return process was as efficient as the drop off! All the maintenance and repairs were completed to my satisfaction. Nice Job Guys!

Gregory Johns

19 de ene. de 2015

everyone is very professional and keeps you informed if what the problem is and how long it will take to complete

JC

17 de ene. de 2015

Dropped off car and was greeted and taken care of promptly. Received a call explaining charges and what was covered by warranty and an cost estimate. Work was completed that day as promised and received a call when car was ready. Was able to use coupons and Kevin figured best price based on coupons I had.

Steven Petrosky

17 de ene. de 2015

Great! In and out in no time! Nice waiting area, The service consulter updated me on the progress of my car.

Robert Anderson

16 de ene. de 2015

Very helpful. They made the process of buying a car very easy. I will recommend them to my friends.

Mark Kelly

15 de ene. de 2015

I brought my 2011 2500 Savanah in to have a recall issue taken care of. No complaints.

Clark Griffin

15 de ene. de 2015

My experience with the ignition recall was very pleasant. It was easy to make an appointment and when I came in at the appointment time I was greeted and helped with courtesy and professionalism. I was told it would take a few minutes and that is all it took. In the time it took to drink the complimentary coffee I heard my name and off I went! It seems in today's world such an experience is so unexpected! Congratulations, I am a delighted customer that is proud to brag about your care. Thank you,Clark Griffin

David Lawrence

15 de ene. de 2015

TONY WENDLING WAS EXCELLENT! THE RECALL REPAIR WAS DONE IN LESS TIME THAN EXPECTED (I WAS WAITING).

WML Ferkaluk

14 de ene. de 2015

The service AND sales staff at Ettleson are so accommodating. My husband works long hours, 6 days a week, so the only day we can drop off our Cadillac DTS is late Saturday afternoons. Even if there are no service staff, the sales staff will intake the vehicle, and have service staff contact us later. We appreciate the comfortable waiting rooms (the pastries are a PLUS!), and the receptionist/cashiers are pleasant and courteous.

Richard Karasek

13 de ene. de 2015

Service at Ettleson is always what you expect, they are courteous, prompt and the work is always done right the first time. I have never had to come back to fix a problem the twice.

Carlene Lutz

12 de ene. de 2015

Service was completed in a timely fashion.waiting area is pleasant.

Betty Lee

11 de ene. de 2015

Well worth the drive from Chicago. Overall better than the dealer that the car was purchased from.

John Cummings

9 de ene. de 2015

Always a good experience at Ettleson.Kevin Feret our sales representative was great.Frank Amedeo was very helpful.Wouldn't buy anywhere else!!!!

William Guess

9 de ene. de 2015

Because of the extreme cold I was not able to get some things done that I would have liked. I will revisit when the weather breaks. Otherwise a very good experience.

William Gwodz

9 de ene. de 2015

Service was fast & friendly. Service advisor explained what had to be done and work was completed exactly in the time estimated.Thanks to all

David Pulley

8 de ene. de 2015

Professional, reliable, friendly and courteous service...these guys know what they are doing without second guessing!

Anita and John Cummings

2 de ene. de 2015

i have a great relationship with Ettleson.They treat you like family. Bought my last 7 vehicles from them.Wouldn't go anywhere else. Kevin Feret was excellent in his knowledge of the vehicle we were interested in,alway helpful and willing to go out of his way to insure my wife and i were happy with are purchase (price and vehicle).

mbojovic

2 de ene. de 2015

I brought my 2009 Pontiac Vibe GT in for a recall and I was treated like I owned a Cadillac! My service advisor Tony Weidling was fantastic so professional and treated me with respect and took care of my Vibe with great detail and attention and to top it off I got a carwash! Great service, thank you!

Larry Baker

30 de dic. de 2014

Prompt, courteous service, and always appreciate receiving a complementary car wash!

Becky Simmons

26 de dic. de 2014

Always great, prompt service and very accommodating, I couldn't recommend them more highly, you'll be pleased.

Richard Knowles

25 de dic. de 2014

The dealer service is fantastic, but... The fact that I have to post 50 characters is ridiculous. As the client of this review system, you should know that most folks would not want to submit to these requirements.

Kenneth Vari

24 de dic. de 2014

Great service no high pressure to sell me something. Courteous. Even though I had a Chevy truck.

Edward Krok

24 de dic. de 2014

Great Service ! Tony Wendling was excellent in helping me and answering any questions I had for him ! Very polite and helpful !

Mary Panoch-zuro

23 de dic. de 2014

Had my oil changed; received the same excellent receive as I have in the past.

Curtis Aronson

19 de dic. de 2014

Tony was very helpful and the work was done fast! I will always go back to them for any work that needs to be done on the car.

Richard Engel

19 de dic. de 2014

Ray Gandurski was very very good!! And Brion was good too!

Annette Holland

18 de dic. de 2014

Frank F. was very helpful in locating the 2015 Buick - Encore with all the features I asked for. He closed the deal with no problems. He shows 'excellent' commitment.

Anthony D'Anza

17 de dic. de 2014

I brought my Buick Lucerne in for maintenance and repair. I was greeted promptly and explained the needs for my vehicle. there was one part that was covered under warrentee. The work was done completely to my satisfaction.The service personnel were very attentive and completed work in a reasonable amount of time.I was very impressed with the professionalism of the staff and crew.I have recommended this dealership to several of my friends and family.

Christl Singer

16 de dic. de 2014

Eleven years ago, I bought the Olds Alero from Ettleson that I just recently traded in for my new 2014 Buick Regal, that I also purchased from Ettleson. Even though Ettleson is 30 miles away from where I live, and there are plenty of dealerships much closer, I would never buy a car anywhere else. Everyone at Ettleson, from upper management down to new sales personnel, are just wonderful to deal with and I trust them all never to take advantage of my car ignorance. With my new Regal they made sure that I got the new options that would be useful to me and did not try to sell me those that I would never use. Plus, they gave me a great deal on the car. I can't say enough nice things about Ettleson Cadillac Buick GMC...they are great!

Tcf Bank

16 de dic. de 2014

The process was smooth and Ettleson delivered a quality product. Couldn't be more happy. Joe and John were a pleasure to work with. Other dealerships came with on the test drive, making it tough to get time with my employees that would be driving the car. Joe and John let me take the car for as long as I needed and made sure it had plenty of fuel.

Edward Kuchta

16 de dic. de 2014

Every item was taken care of with no complaints. As a matter of fact the young lady who did the car wash did a fantastic job.

Barb Kacz

12 de dic. de 2014

I was greated in a very nice matter, as well my car was finshed much quicker that they told me.Thanks for the fast service in the Service Department. Great job well done again Thank You and Happy Holidays.

Gale Hulslander

8 de dic. de 2014

We were real pleased with all of the people we came in contact with at the dealership.Gale H.

Paul Pausche

8 de dic. de 2014

I have never had a problem with the service or dealership.

Sandra Cincotti

7 de dic. de 2014

Came in for oil change and recall check. Also bought new wiper blades as suggested by a previous visit.

Robert Winchester

4 de dic. de 2014

Joe Calabrese was more than helpful with my car selection and purchase. I didn't feel pressured into buying anything and also never had to deal with anyone but Joe (besides signing paperwork of course). This is a big deal for me because it's always annoying when you get pushed between several people trying to squeeze every last buck out of you. I'll definitely be a longtime buyer.

Richard Ruane

4 de dic. de 2014

I have been utilizing the service center at Ettleson since 2006. The reason I continue going back even after the warranty has expired is that the staff in the department is knowledgable, polite and seem to work very well as a team.

James Giemzik

3 de dic. de 2014

Auto maintenance staff are all very courteous, and friendly and they listen to the customer.

Barbara Bialy

3 de dic. de 2014

Our experience at Ettleson Cadillac and Gmc was excellent. I would recommend them highly. The sales dept and the finance dept are excepional.I even told my son about it and he just bought a car from them. They treat you like family.

Walter Marquardt

3 de dic. de 2014

They completed all the services I requested in a reasonable time.The service writer explained what was done and what work is needed in the future on my car.

Chris and Don May

2 de dic. de 2014

The dealership's Maintenance Dept. is amazing! We are treated with such respect. The car always comes back as expected and exceeds expectations with the car washed and ready to go. The best part is how the staff communicates throughout the process making our decisions easy and comfortable. Thanks and Merry Christmas! Chris and Don

Erin Altobella-giannotti

1 de dic. de 2014

Great service, friendly, time estimate given was met. I was very pleased. I do wish that when they wash the vehicle after service that they would also vacuum.

Stephen Connolly

29 de nov. de 2014

Great job by everyone at Ettelson, everyone is very nice and helpful

George Vorel

28 de nov. de 2014

Supportive and patient staff, they take time to explain issues as well as the logic behind their recommendations.

John Ramsey

26 de nov. de 2014

Very courteous and prompt service. Ride provided to coffee shop where I could wait in comfort while service was being performed.

Joseph Mengoni

26 de nov. de 2014

Excellent services and friendly representatives. Addressed all my concerns and handled my repairs in a timely manner. I appreciate all the interaction I had with my Serivce Representative Anthony.

Mary Stang

25 de nov. de 2014

Good service as usually, have been coming in since 2002

Janine Boy

25 de nov. de 2014

tony in service department was great. car was done exactly when he told me it would be done. everyone i spoke was extremely pleasant and made me feel like royalty. customer service is something i feel very stong about and am willing to pay more if the customer service is over the top. my experience with ettleson was overthe top.

Cathleen Grzelak

25 de nov. de 2014

Helpful and informative with my questions. Corrected the problem with my climate control.

Geno Briglio

25 de nov. de 2014

very courteous and knowledgable I am very satisfied with the service to my vehicle.

jimtoscas

25 de nov. de 2014

My wife and I walked into Ettleson just window shopping, and were greeted by a guy named Ray Gandurski. It was like running into a long-lost uncle. Ray is a wonderfully warm person, highly knowledgeable on his products, and laser-focused on what the customer wants-- nothing like the stereotypical car salesman. After shopping 6 other dealers, we returned and bought a new Cadillac from Ray. He gave me the best new car familiarization training I've ever had (which you really need with these complex cars). In the process we also met Sales GM Frank Amadeo and Bob Scumaci. All of them were a pleasure to deal with and made us feel right at home. This was easily the best car-buying experience I've ever had, even with the amazingly greater amount of paperwork that is now required. I'll be back to buy my next car here.

Bonnie Huson

24 de nov. de 2014

Easy in and out - fast service. Friendly and knowlegable

Amy Rooney

24 de nov. de 2014

Great experience, will always use them. Super friendly to work with, gave me a loaner that was comparable to my car, always called me with updates, told me about specials so I could save money. Fixed my problem, great service team!

Jim Davidson

22 de nov. de 2014

My experience was excellent. It always is. Being nagged to provide a rating after the fact is not. These "surveys" are actually a census. Why isn't a sampling sufficient for your marketing bean counters?

Ronald Devries

22 de nov. de 2014

Ray was very accomidating. Helped me acheieve the car I wanted and the Price we agreed on.

Janine Boy Parisi

19 de nov. de 2014

Tony in the service department was excellent. explained everything to me. the time he told me it would take was right on. he said 8:15 and it was done at 8:15. very impressed. my car couldn't go through the car wash due to a busted up bumper, however i don't recall his name, wish i did, because he washed my car by hand and for the first time since the accident, one year ago, i can see my white walls again. would definitely recommend Ettleson to friends and family. the cadilliac dealer we purchased the car from was in oak park, il and has been gone for years, didn't know where to go and asked 5th Ave Cab company and they referred me to you. much closer than heritage.

Barb Laurinaitis

18 de nov. de 2014

Was treated very courteous and car was finished in a timely matter. Waiting area was very clean and liked the options of coffee with a snack.

Horst Kniesel

18 de nov. de 2014

We were very warmly and professionally greeted by Tony, your service advisor who immediately made us feel like we had been regular customers at your dealership. This was our first time at your Buick dealership, and based on the excellent reception and service we received. we will return.We also walked through your show room to look at your Buick's and Cadillac's while our car was being serviced. Your sales person was very patient and helpful to show us what we were interested in.We had an excellent experience at your dealership.

Adilene Hampton

18 de nov. de 2014

This time I could really tell the difference in the start up and the ride. I wouldn't take it to anyother repair. Thank you being helpful and my service rep Kevin is the best.

Judy Bashor

18 de nov. de 2014

Came in for the recall on the my ignition switch. Appointment was for 1 pm and they were very prompt. Friendly atmosphere.

Arnold Samuel

18 de nov. de 2014

The service was quick and efficient and reasonably priced. My one suggestion is that the TV should be set on mute in the waiting room because the noise from them is distracting. They can play them with subtitles.

Anthony Lebron

18 de nov. de 2014

Customer service was excellent repairs were done in a good time especially when being just a pop up kinda deal made it easy very friendly great response very courteous just all around great experience

J. Anderson

17 de nov. de 2014

Tony was extremely helpful, responsive, and courteous.

Martin Umlauf

17 de nov. de 2014

AS USUAL KEVIN ANDERSON HANDLED MY SERVICE WITH THE UTMOST PROFESSIONALISM. HE'S THE BEST.

Kathryn Hoekstra

17 de nov. de 2014

I love the Ettleson Dealership. I wish the staff that washes cars would do a better job. I have to wash my windows again after they are through.I would definitely recommend the dealership for everything else.

David Widick

16 de nov. de 2014

Great service! Everyone was very friendly and knowledgeable!

Elnora Hamb

15 de nov. de 2014

Very Professional Staff. Timely service..The waiting room was neat and clean.

Walter Chodor

15 de nov. de 2014

Randy Cronin is tops when it comes to service. His knowledge of the repairs is always correct and understandable.

Ronald G Nelson

14 de nov. de 2014

ALWAYS GOOD! KEVIN ANDERSON IS A VERY CAPABLE GUIDE FOR ME!

Charles Larsen

14 de nov. de 2014

Staff has always been very timely, friendly and efficient.

Michael Stich

14 de nov. de 2014

First Class All the way !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Paul Ruilova

14 de nov. de 2014

Great experience love this place Kevin was great , great service , would recommended this dealer to anyone

Irene Ude

13 de nov. de 2014

The Service was fast and very pleasant. The attendant was very knowledgeable.

F Adams

13 de nov. de 2014

The cadillac waiting room was nice clean and stocked with goodies. Wait time Wasnt all that bad. Prices are, well....... U know how that goes

Joseph Thomas

13 de nov. de 2014

I would recommend and will recommend this dealership to my freinds and family. Very professional, efficient and friendly. From buying a car to getting one service is a very pleasant experience.

Sandy Bieschke

12 de nov. de 2014

I can't say enough about how nice this dealership is. My salesman Joe is the greatest guy and although my purchase is over a year old. No matter when he sees me getting my oil changed he always asks if things are OK, is the car running OK etc. The people there are very helpful and polite. A great place to do business with.

Norman Schnaufer

11 de nov. de 2014

Information and service received from Randy Cronin and Ettleson was completely satisfactory.

Peter Zika

10 de nov. de 2014

Service and communication were fine Thanks for letting me know about the recall. My car is running fine

Sue Smith

10 de nov. de 2014

Could not have been happier with my experience at Ettleson. I was in & out within an hour - Tony Wendling was great !!

Theresa Costello

10 de nov. de 2014

The staff was wonderful, Keith made it extremely pleasant to purchase our car.

Donald Bezek

10 de nov. de 2014

Very courteous, fast, and efficient. Geat service!

rondevries

10 de nov. de 2014

I leased a car. Ray and I negotiated. We agreed on a down payment and a monthly.On a hand shake he had the car ready for me on Monday after agreeing on the Fridaybefore.

Roy Dames

8 de nov. de 2014

It took way too long for an oil change. Having said that,I have been pleased with the quality of the service everytime I come in.I received a notice of a recall at least a month ago having to do with a leakin the door which can short out everything BUT the parts aren't in. This isa little disturbing. It's a great car but GMC needs to support it better.

Carole Kosla

6 de nov. de 2014

tony was very helpful and explained all the charges and what they covered

Grace Pierson

6 de nov. de 2014

Pleasant, courteous, went the extra mile. Couldn't be better.

Carrie Cox-Williams

4 de nov. de 2014

My last visit was for service. Arrival was courteous as usual. Work was done accurately and timely. The bigger issue is that I have been an Ettleson customer for 25 years. All purchases and service visits have been handled in a courteous and professional manner. No reason to go anywhere else!

Rosemarie Odonnell

1 de nov. de 2014

This was my first experience with the service department and i was very much impressed. The professionalism was unsurpassed, in dealing was the various people I encountered. That is certainly the way to foster future business. My granddaughter is still driving my 2001 Buick and it gives no sign of 'giving up'. It was also purchased at Ettleson. Keep up the good work!

Louis Celenza

30 de oct. de 2014

The person that took care of us was fine. Knew what he was doing typing all the information he needed from us. Kidding about a glue they have to use working with the car keys. It can't come off your fingers. It took a little longer than we expected, but we knew there were a lot of Recalls to deal with. The car wash was fine, but I'm fussy about my Chrome rims and they were only surface cleaned, into the spokes the dirt was still there. When I got home I took care of that. I had a chance to look at the new Cadillac. Sticker prices should be hidden to prevent people from having heart attacks. Talking to our friend Mike Foster helped shorten our time there. I told him how I was not to happy with one of the Cadillac in the window. It has a shovel front end, or you could call it a wedge front, not for my taste. The Red one in the window was fine. Always a pleasure having work done at Ettleson Cadillac, especially when it's under Warranty. Happy trails to you.Louie

Marianne Ulaszek

30 de oct. de 2014

The young man Allen couldn't have been nicer. Very polite, helpful and accommodating.I called late in the evening to schedule an appointment because my headlights stopped working. He told me to come in the next day and he would see what he could do. Well, He did very well. He was able to get me a loaner and I then was able to pick my car up later that afternoon.I think he is a real asset to your dealership.I've been taking my car to Ettleson since I bought it and have never been disappointed.

Augustine Lopez

30 de oct. de 2014

Staff are always courtious,and helpful in recommending needed service. When services are needed it is done quickly and my car is always left neat inside.

Joseph Sansone

30 de oct. de 2014

Tony the service manager was a gentleman. He explained everything that I , understood.I asked for a loaner and bam rec'd one .

Lauren R. Mccauley

28 de oct. de 2014

I made an appointment for an oil change and a tire rotation (oil at 20%) a week in advance, and arrived 15 minutes early for my 10:30 appt. The service technician approached me right away and showed me to his cubicle. He had some tests run on my car as we spoke and showed me a print-out of my car indicating the front wheels were out of balance and said I needed a front end alignment. Other matters were discussed as to what my car also needed done at this all important "20,000 mile" multi check point. Didn't expect all this, but, all Issues were handled that needed attention and my car was washed and ready for me 5 hours later. They took great care of my car.

Joel Lazar

25 de oct. de 2014

The worst part of any transaction to purchase a new car has always been the aggressiveness and promises of a salesperson and the feeling of distrust they often present. I had never been to Ettleson Cadillac prior to January, 2013. I expected the same old gamesmanship to begin, always causing me to shop elsewhere when buying a car. The salesman assisting me was John Krystinak. I purchased a car then because I felt that John was truly wanting to satisfy me with the kind of car I wanted at a very fair price. Earlier this month(a year and a half later) I saw a car ad in the Tribune that caught my interest. It was an Ettleson advertisement. I decided to stop in. Naturally, I asked for John. We worked out a deal that sounded very fair. I told John I was interested but needed a day or 2 to make a final decision. Unlike any similar situation I had ever experienced in a car dealership, John did not "chase me out the door" and give me an ultimatum of "now or never" or "give me a down payment to hold the deal." The truth is that I trusted him to deliver the car at our agreed upon price and he allowed me the time to decide. I bought the car 2 days later. My experience with John and with Ettleson Cadillac was outstanding on both occasions.

Maria Sanchez

25 de oct. de 2014

Initially I was hesitant on buying a new vehicle considering I haven't had a car note in 14 years, but dealing with Byron Newberry, the salesman, made it easy. Even went I went over to their finance department, I was still at ease. The whole staff was very friendly and knowledgeable. Overall it was a great experience and i am highly recommending Ettleson to all my friends and fellow coworkers.

Philip Freske

23 de oct. de 2014

I was very satisfied with the work that was done on my car. The service consultant was very helpful and took care of everything I needed to get done. I've always brought my car back to the dealer I bought it from and will continue to do so because I always get excellent service.

Patricia DeMars

23 de oct. de 2014

My car has always received excellent care which is why I keep buying Buick's. It is ready in a timely fashion. The person I deal with, Kevin Anderson, is always looking out for me.

Janice Heniff

23 de oct. de 2014

Always happy with the dealership. Alan is especially friendly and professional.

Felicia Collins

21 de oct. de 2014

very nice people to do business with.my experience was great thank you

Christopher Fister

21 de oct. de 2014

Had a wonderful experience at this dealer. They were on-time , helpful and polite.Got in on time and it was ready early!. Would highly recomend to my friends and co workers

DM Morales

19 de oct. de 2014

My salesman was Dan Calandriello. As a woman I felt valued and important. Dan listened and delivered exactly what I was looking for without being condescending. He followed through with the sale until I drove off in my car. Dan was recommend to me by my mom and I highly recommend Dan for my future purchases and for friends!

Ronald Palmer

17 de oct. de 2014

fast diagnosis and fast resolution. I recommend the dealer to everyone.

Leanna Hartnett

15 de oct. de 2014

Everyone is so helpful and polite. My service representative couldn't have been more informative and kind. It is the best group I have ever dealt with.

Michael Moorman

15 de oct. de 2014

very efficient.No problems. clean car after service.

Jose Tenorio

14 de oct. de 2014

As soon as I pulled up to the service entrance, I was greeted by the staff. They were very efficient in getting all of the paperwork together and taking my car in for service. The staff was very knowledgeable and were able to answer all my questions and assist me with obtaining When I returned for the vehicle in the afternoon, they went through all of the details of the service and what was done to the vehicle. I have always brought my vehicle to be serviced at this location for the efficiency, quality of work, and overall experience.

Impact Midwest / Ramona Marus

14 de oct. de 2014

First of all, Kevin in your Service Department has always treated me above and beyond as well as remembered who I was and the kind of car I drive, great personal touch, you feel like one of your family. Always polite and quick to get my car back to me.....which is very key. Love the special attention and I appreciate how he is so detail orientated to be sure that the car is up on all maintenance and safe to drive.

Lynn Reiter

14 de oct. de 2014

It was great! In and out very fast for an oil change and tire rotation. They also took care of a minor recall.

Philip Sirotzke

14 de oct. de 2014

Service writer was exceptionally helpful & courteous. Car was completed as well as washed, earlier than expected!

Anthony D'Anza

13 de oct. de 2014

MR. WOODLING WAS CONCISE AND VERY EFFICIENT WITH THE WORK ON MY VEHICLE EVERYTHING WAS PERFORMED TO MY SATISFACTION. THERE WAS RECALL WORK THAT WAS PERFORMED AND COMPLETED ON TIME . I WAS QUITE IMPRESSED WITH THE PROFESSIONALISM OF THIS COMPANY

Michael Hawkins

13 de oct. de 2014

Very professional staff was treated very well , no complaints .

Scott Marquardt

13 de oct. de 2014

The customer service was excellent. The staff is courteous and very helpful

Deborah Poropat

13 de oct. de 2014

All aspects of my service appointment were superior, from being greeted upon my arrival to being wished a good day on my way out. My service consultant, Tony, explained everything about the planned service and recall. The waiting room was clean and comfortable. My car was done faster than promised.

John Kielczynski

12 de oct. de 2014

Friendly service, on time repairs, I've bought 2 cars there and when ready I will buy a third there.Professional, welcoming atmosphere.

BasemAskar

9 de oct. de 2014

I was looking for a new small compact car, and I heard about the ATS. The car is reliable, stunning in design and priced reasonably fair. My experience at Ettleson Cadillac was great! My salesperson , Ray "Charles" Gandurski was absolutely great in dealing with. We got to an arrangement for price in a friendly and effective manor, no monkey business here! I would highly recommend Ray to anyone who is looking to purchase a Cadillac, Buick or GMC. By far my best car purchasing experience ever! Thank you Ray Gandurski!

Belinda Cusic

7 de oct. de 2014

The service I received was courteous and professional.Thanks again,Belinda

Veronica Sandoval

6 de oct. de 2014

The location in Hodgkins, Il always gives me a great customer services, lobby is always neat and when they do repairs it gets done on the same day. Definitely recommend Ettleson Cadillac-Buick, Inc.

Bill

4 de oct. de 2014

I could not have a better buying experience. My salesman Byron Newberry was respectful of our time and knowledgable of the vehicle. Finance was easy and efficient. I will be back to woirk with Byron on my next purchase.

Mary Noonan

2 de oct. de 2014

Tony W. was particularly helpful especially in explaining why he recommended certain service options.I appreciated his forthrightness.

Richard Koziel

30 de sep. de 2014

I set up an appointment to complete two recalls. The service Rep. Tony was excellent. However, after dropping off the car as scheduled at 9am, I was promised to be able to pick up the car at 4pm or sooner. After I called them at 3:45pm I was told the car was still not done yet. I got a call at 4:35pm that the car was still being completed and I should be able to pick up the car around 5pm. They had the car all day to do a 3 hour job. This lateness caused me to be stuck in 5pm traffic.

Carlene Lutz

27 de sep. de 2014

Fast & thorough & they fit me in mid-afternoon which was perfect for me.

Lisa Dian

27 de sep. de 2014

As always they did a great job! Dropped my car for service and a recall and they kept me posted on the progress. There was another issue with the car, they did not return the car to me until they felt they had my problem resolved. Most places do not take the time to satisfy you and Ettleson DOES take the time!thank you

Thomas Krane

27 de sep. de 2014

I had an emergency tire repair late in the day and Kevin took care if me in a prompt, courteous, and professional manner. He has done this before and should be commended for his quality of concern, and his knowledge of his department and their abilities.Thank you.

LegendaryKennyT

26 de sep. de 2014

I am reviewing because their email asked me to. I have no complaints with the quality of workmanship, however it did take quite a while to be serviced. I drove in at 7:25am for routine service of oil change and an intermittent squeak in the right front brake, ATS at 14,000 miles, and they took me in immediately. About 30 minutes in they reported the brake issue was on their database as some moveable part in the caliper that needed lubing, and it wouldn't be long. I came prepared with some reading material, and glad I did as this basic service was completed at 9:08am. I checked the invoice and there was nothing special about the service inspections, etc that should take that long.

Curtis Aronson

25 de sep. de 2014

Tony Wendling did a great job! I always have a great experience at Ettleson!

nddl

25 de sep. de 2014

Picked out car and negotiated the deal That went okay.Then I was told the finance manager would do our paper work shortly.After waiting for almost an hour he came uot said he was sorry for the wait he would be with me shortly.Another half hour went by and Iwent to find my salesman.I told him I simply can't wait any longer I'll jusy go buy the car somewhere else.Then I got the paperwork done finally.The salesman gave me the keys said thanks and walked away.No run through or instructions or anything.The car itself is great and I am very happy with it.

James Hackel

24 de sep. de 2014

Service was scheduled the day I called and was set for a convenient time. The recall service was done on time and the staff was friendly.

Dennis Straple

24 de sep. de 2014

Friendly Staff, Pleasant Waiting Area, Complimentary Beverages, and a Shiny Clean Car when the Work is Done.

Cynthia Stewart

23 de sep. de 2014

In and out in no time at all. Open recalls were addressed at same time as maintenance without need for appointment. Customer lounge is awesome. Very friendly service advisor too.

Henry Thomas

23 de sep. de 2014

I had a very good experience. After my oil change I discovered a leak. I called and got an appointment right away and it was taken care of immediately.

Paul Ruilova

23 de sep. de 2014

Randy Cronin is very helpful , and gets my car done in time

James Taylor

21 de sep. de 2014

Nice job kept me informed every step of the way very thoughtful

Grace Pierson

16 de sep. de 2014

Everyone is always courteous and keeps me informed on what is happening with my car so that I am able to make an informed decision on the repairs. Love the new waiting room, clean and very comfortable. Car is returned clean and ready to go.

Robert Eby

16 de sep. de 2014

Always the same great service and my service rep Kevin has always been professional and concerned about my needs.

Dominic Ruggerio

16 de sep. de 2014

Quick response and timely service. Appointment scheduled was quick and the technician was cordial and caring.

Michael Susman

15 de sep. de 2014

I arrived at approximately 7 am. Kevin Anderson was waiting for me & took the car immediately. It was serviced & I was on my way by 815 am. All employee were personable & efficient.

Norman Schnaufer

14 de sep. de 2014

I have done business with Ettleson for over 12 years and have always been pleased with their service department. I have never had to go back because of something not being serviced or repaired correct the first time. The people I have dealt with at Ettleson have always been friendly, knowledgeable and responsive. My main contacts are Randy Cronin, Service Advisor and Brian Kuehl, Sales Representative. Both of these gentlemen are real professionals in their positions and a pleasure to do business with.

Barb

4 de sep. de 2014

I really needed to get my payments down. I was leasing an Acadia. Ray worked and worked and got me into a Buick Encore with AWD, which was very important to me, and lowered my payment $100 a month!! I'm very happy with my new car. Entitle so has always been respectful to my needs, a friendly group and the service department is great.

ashleyc07

1 de sep. de 2014

This dealer is amazing! All of the people working here are extremely friendly and make the experience worth while. I loved working with Byron and felt so comfortable and was at ease with buying my first new Buick! Will def. be back in the future.

Macdaddy

20 de ago. de 2014

I have taken my car to Ettleson Cadillac for service every since I purchased it, and found that they do quality work. I always wait for my car to be serviced and they are really quick and always wash my car after they finish working on it. I thank God for Ettleson Cadillac!!

James .W.

20 de ago. de 2014

I was in the market for a used certified Buick Lacrosse & just so happen to run across this dealership in my search for a dealers in Illinois. I came across a used 2012 Lacrosse that I liked but John got me a better deal on a 2013 brand new lacrosse with no miles on it. I was just coming off a total loss with my previous car. The finance team worked real hard to get me a good interest rate on the car & I was very pleased with the customer service I received. I would definitely recommend anybody from my area to take that 45 min drive to get a car. Thanks to my salesman John & the 2 finance guys I'm the owner of my 1st ever brand spanking new car.

dlopez1

26 de jul. de 2014

Thank you for making my purchase an easy one! Ray treated my husband and I with respect and made, what seemed to be an impossible deal, a reality. I have had 14 cars in my life, and my experience with Ray and Bill was the best experience I have ever had. I will definitively recommend my friends to buy their next vehicle at Ettleson.

lemlemlarry

13 de jul. de 2014

ray knew product and was very very helpful during the process.we are very happy with the job ray did would recommend ray to my friends

GK

12 de jul. de 2014

Happy with the overall Service Department starting with Randy and from their on down we are very satisfied with everything. Thanks for finding the problem and fixing it in such a timely matter. We highly recommend them to everyone don't hesitate if you have a problem with your vehicle just go see Randy or any other Service Department Rep. Great Customer Service oriented service as well. Thank you:)

Diane

10 de jul. de 2014

I just wanted to share with everyone how pleased I am with my new GMC Terrain. I was not sure if it was the car for me and my family, but after driving it and talking with the salesman, I was sold. My purchase of the car would not have happened if it were not for my sales professional, Mr. Michael Calmeyn. He was so helpful, courteous and patient with answering my questions and giving me a fair deal on the price of my car.

Catizone

26 de jun. de 2014

Recently I leased a 2014 ATS from Ray Gandurski. He was very professional and it was a great experience. It was done in a timely fashion which I appreciated. Thanks again Ray.Pete & D'Lorah Catizone

bigfree

20 de jun. de 2014

My Wife, 2yr old son and I brought our vehicle into Ettleson's service department, walked over to the dealer side, talked with Mr. Ray Gandurski and left with a new vehicle. Service was great and Mr. Ray as my son calls him was GREAT!!!

trobec

6 de jun. de 2014

Working with Ray was a very pleasant experience. He worked to find us a car that we could afford and that we would enjoy for years to come

GeoBud

30 de may. de 2014

I recently purchased a new car from Ray Gandurski at Ettleston, and I am extremely happy with the service and price that Ray gave me. I would be happy to refer him, He is a great guy and I highly recommend him.George Graham

Sarah Monaco

24 de may. de 2014

Great friendly staff. Quick turn around time. Very organized. Clean.

K53SRX

19 de may. de 2014

I was very happy for the help and service I received from Ray G. He went through all the ins and outs with me on the SRX.Ray was so very nice and informative on explaining all my questions. I would highly recommend him to my family and friends. Karen L. Bader

CurtScherr1

16 de may. de 2014

Our experience with Gandurski was excellent, his knowledge regarding the truck purchased was phenomenal. This transaction was handled with the expertise only a experienced salesman would possess. His attitude was super and friendly, without loosing his professional demeanor. Because of this positive experience, we will definitely be return customers.

BrianThomas

2 de may. de 2014

I visited Ray after searching the internet for weeks looking for a car, the dealership was under construction but still clean. Ray got me better financing than i had when i walked in the door and he and the new finance guy(sorry can't remember his name but he was awesome) got me into the vehicle i was looking for at a great price!!!!! thanks guys!!!!!

McKinley Cummins

28 de abr. de 2014

I find Ettleson Cadillac Buick GMC in Hodgkins, IL to be a one stop shop, weather you are buying, leasing or repairs the service is excellent. You are always greeted with a smile and treated with a personal touch. Whtever your need I would recommend Ettleson.

Ron and Sarah

24 de abr. de 2014

My wife and I recently purchased a Cadillac ATS all wheel drive turbo from Mike Calmeyn at Ettleson Cadillac, a very cordial gentleman, no problems there. I am very happy with the car, great power and acceleration, handling and breaking are fantastic. Cadillac has done their homework and gotten an A+. I am a young 60, with road racing experience. Cadillac has come a long way in the last few years in terms of style and performance. The car did not come with a CD player, I purchased a GM glove box CD player online and the service manager, Peter Engel, installed it at no charge. Can't complain about that. Still not in love with all the touch screen electronics, smudges are everywhere and are very sensitive, analog in some areas would have been the better way to go, but than again I am old school. It will take some time to get used to. Overall We are very pleased so far. Our last car was twelve years old and only had 54,000 miles on it, we don't drive a lot now that we are both retired. Needless to say this car should look good for a long time, we both feel good when we are in it. Once again we are very happy with our experience with the dealership. It is also a plus that the dealer is very close to our home. Cadillac, their not just for old people anymore.

Mary

22 de abr. de 2014

Great customer service provided on purchase of a new Buick Encore!

CaroleNelson

21 de abr. de 2014

I've had many experiences with dealerships over the years and had come to accept "the process". However, this time was different; in a most positive way. Mr. Ray "Charles" Gandurski listened, as I expressed my wants and immediately, without hesitation, found the exact vehicle I wanted; provided me with all of the qualifying incentives; and, quoted a fair price for my trade-in. It was absolutely seamless. Mr. Ray "Charles" is a tech savvy, seasoned professional. Customer service at its finest!

Shannon R. Henly

18 de abr. de 2014

Very upfront approach to car salesmanship. The quality of the used cars were as outstanding as the new cars.

Judgema

4 de abr. de 2014

Great customer service and outstanding prices! Super friendly customer sales rep and owner! Made sure our experience went very smoothly. I would highly recommend to everyone!

Jim

1 de abr. de 2014

I was in the market for a new vehicle back in December and visited a few dealerships, what stood out at Ettleson was the no pressure sales enviornment. I worked with Frank Fiore, and he was very professional and knowledgeable while being very personable. The facilities is very clean however under construction at the present time. I have now had my 3 month service appointment and the experience was very smooth from the reminder e-mail to the on-line appointment and the quick and courteous service on site.

JKC

14 de mar. de 2014

We received great service from Keith Kissane and help from Edward Kucic and the young man who drove the car into the showroom garage for us.

maugustine

6 de mar. de 2014

Our company, Sonoma Construction, recently purchased a 2014 GMC Sierra from Ray. The overall experience was a pleasurable one. Ray was very helpful and professional throughout the process. He was, by far, the best salesman I have ever dealt with personally. Our company will definitely be back to purchase from Ray again.

robco

5 de mar. de 2014

service never does all you ask. example. I always specify 40 # air pressure for my tires . everytime they put in the normal pressure of 35#s. last time they put in 30#s!! I had to go to gas station to fill myself. porters also change everything in your car.... radio, heat settings steering wheel adjustment. I understand seat and mirrors but.............

TDax

24 de feb. de 2014

The buying process was excellent with negotiations and ease of relationship with Salesman andnon-contentious dealings . Highly recommend this company. I have bought my last 4 vehicles here with great success. The vehicles have been very good and reliable with little or no problem.. Every time I have had Service here, the crew is very professional and friendly. The scheduling of work has been quite accommodating and always completed in a timely manner with great care and detail. They always show me what needs to be done before they do it. Then the final touch , is a wash and clean inside. And, the cost for service has been reasonable .

ms212

23 de feb. de 2014

I had a great experience when buying my Buick Enclave. Ray answered all my questions. He also searched for the exact car I was looking for down to the running boards. Also Ray was very respectful and spoke to me as a person and not just another sale. I would highly recommend Ray to help you pick your new car.

EdwardPloog

21 de feb. de 2014

Great no pain experience. I will be back! No hassle, or pushy sales pitch. Very straight forward and professional. Ray knows what he is doing.

Adilene

17 de feb. de 2014

Mike is service was prompt and attended to the issues of my car and my rental. Service was good and yes I will continue to have my caddy serviced with Ettleson Cadallic.

Shameron

17 de feb. de 2014

I will always take my car there to be serviced. They area always nice and professional.

ypark31

14 de feb. de 2014

I went through 5 dealerships and Ray was the only salesperson to offer to take a car home. I declined I didn't want to be emotionally tied to a car, but that was a smart move on his part especially because "i was ready to buy".He was also the only one called back next day and lucky he did because if he hadn't i would have bought somewhere else.

LynneG

13 de feb. de 2014

It was over 10 years since I purchased a Cadillac from Ettleson and after I bought my Certified SRX a few months ago, I wondered why I went to another dealer the last time. The level of service is far above my previous dealer and I would recommend them to anyone. The Service Department is fantastic and well worth the extra drive from my home.

caronson

12 de feb. de 2014

My lease was up on my 2011 CTS Cadillac. I normally don't like car dealerships. They are usually very intimidating. Ray Gandurski made the whole experience comfortable and effortless. My new ATS was delivered and all paperwork was prepared and ready for signing. Nothing was ever complicated. Ray made me feel like a princess! Everything on the car was explained and off I went......so easy. Ray is simply the best salesman I have ever encountered...... ever! Thanks Ray for a wonderful experience. I will be sending all of my friends to you! See you soon!!!

Keeter

28 de dic. de 2013

Ray is the primary reason why we deal with Ettelson. Have dealt with him for years and are completely satisfied every time. He does not use pushy tactics, just knows his business and how to treat customers. Will continue to deal with him for as long as he is in the auto business

bobbig

23 de nov. de 2013

Purchasing a new vehicle can be very stressful and going to Ettleson made the experience of buying a new vehicle a pleasant one. Ray Gandurski was so helpful and nice. When we came in to pick up our new vehicle.......Ray came racing over to us and was so excited........the first thing he did was take us out to see the Terrain. It was such a beautiful sight. Mike Schultz was very helpful getting the financing set up and explaining everything to us. It was such a pleasure dealing with both of these gentlemen.We looked at other vehicles and came back to Ettleson. Sometimes you just have to follow that warm fuzzy feeling you get when you meet someone.......and that's why we came back. Bob and Sophie Galik

elizrobt

19 de nov. de 2013

This is written to let other buyers know that Ray Gandurski is a very professional person to deal with when buying a car. He is very helpful , explaines everything about the car .and answered our questions. We do not buy cars very often so we thought we would just "going looking". We saw what we were looking for and where given the time to think about our decision. All in all it was an enjoyable experience.

kressgood

14 de nov. de 2013

Ray was friendly and knowledgeable and treated me respectfully. He found a pre-owned vehicle that checked the box for every feature I wanted. I kept waiting for the part where he would change the "deal" but he was honest and helpful throughout the entire process. I visited a few other dealerships on my car search and- while they were also friendly- some of them called incessantly to follow up. Ray gave me a little time to think about the purchase and come to a decision on my own. The only criticism I have is that when I would ask a question or request more details written down, he would verbalize the answer but not clearly put it in writing. Having said that, the vehicle, pricing and add-on options were all as promised.

aldol

29 de oct. de 2013

Thanks for all Your help with our most recent purchase,enjoying the car as we speak. You did a good job would recommend to everyone planning to buy a new car

rfgc13

21 de oct. de 2013

Excellent service with a Cadillac I'd had for several years, led by Kevin Anderson; knowledgeable, no-pressure sales assistance from Ray Gandurski. I thought selection was good, too.

rdh610

12 de oct. de 2013

I had the most pleasant time buying my latest car from Ettleson. My salesman, Ray Gandurski, was courteous, friendly and knowledgeable. He worked with me without any pressure whatsoever. Car buying has never been so easy for me! I was treated right at Ettleson and I highly recommend that you see Ray Gandurski if you are in the market for a car there.

javila101

11 de oct. de 2013

I arrived at the dealership and was promply greeted by Mr. Ray Gandurski. Ray was courteous, friendly and very knowledgeable. I arrived with my wife and he treated us as if we were guests at his house. I felt at ease and did not feel pressured at all to purschase a vehicle. I told Ray the type of vehicle i was looking for (2013 GMC Acadia) and Ray did not beat around the bush helping us in the process im getting a great deal. I would highly recommend this dealership to my friends and family. Also Thank You to Mr. Billl Kendall Finance Director. To me, their is only one way to do business that is to be treated fairly with respect and these Gentlemen know how to do business. We are very impressed and look forward to future purchases.

Tolmes

26 de sep. de 2013

Loved the experience at Ettleson Cadillac, GM, and Buick. I worked with Rob Scumaci, and he was a young guy who did a great job selling me the car. He was very informative and flexible when it came to options and meeting with him. Very nice guy. Jason was the Finance guy I worked with, and he too, did a wonderful job. Very informative with payments and what was expected of me and of them when it came to payment info. Rob and Jason were very pleasant to work with and I would highly recommend the dealership and these two employees to anyone looking to purchase a car. Thanks guys!

mvillarreal

16 de sep. de 2013

I would like to Thank Ray Gandurski for helping me purchase my new 2013 Buick Verano. He was an excellent sales person. He helped me very much in making my decision in purchasing a vehicle. He was very honest & polite. I told Ray want I wanted my payments to be & how I wanted to be very happy in purchasing a new car & believe me I am very happy & Like to Thank him again for making this Happen.. !! I rate this dealership no. 1 in my book & will also tell friends & family to go there.

Kristinann8305

12 de sep. de 2013

Ray was an outstanding salesman! He made my buying experience easy and enjoyable. He was thorough and answered all of my questions immediately. I've already recommended him to my friends and family!

kosnicks

5 de sep. de 2013

Our salesman, Cody Bahr, was most willing to give us the best price possible for the car we wanted. Nick Iozzo also helped to close the deal. Jason Dulaney was most pleasant and made the process of closing with all the paperwork a good experience. All in all we are very happy not only with our purchase but with all the people involved to help us get there! We are repeat customers and won't hesitate to recommend our friends to go to Ettleson.

Lamm

31 de ago. de 2013

I've been looking for a cars for the past three months. I went To Ettleson Cadillac/Buick in June and talked with Ray Gandurski about the Buick Verano. He was very helpful, showed me a few models - we talked about the price and packages for the car. He also provided me with literature and gave me his number to call if I had any further questions. I explained that I want to test drive the car for a weekend and look around and at different makes and models. At the end of August, after completing my research, I returned to Ettleson to purchase the car. Ray was very straight forward, we talked about what I wanted in the car and he showed me what he had on the lot. We agreed on the price and the deal was done. I picked the car up this morning - Ray was very thorough about reviewing the invoice, the details on the car (he walked me through the entire dash board), and OnStar. We also talked about the service department. Bill Kendell was also very thorough as we talked through the payment process. I don't buy cars very often, so when I do I prefer to customer-focused business conversation. Both Ray and Bill were pleasant and, I believe, read me very well. It was a pleasure to work with them and I would strongly recommend the dealership.

tjbabbott

29 de ago. de 2013

I would like to thank Ray for the ease and straightforwardness of my purchase. His level of professionalism is unmatched. He explained every step of the process clearly and was friendly throughout. Well done.

audrey67

26 de ago. de 2013

This is my second purchase of a Cadillac from Ettleson with Mr. Ray Gandurski, and again I couldn't be happier. I definitely feel that I received the best service and the best price on my car purchase and Ray made the experience easy. There was no stress, no pressure and I felt that he really listened to me about what I wanted in an automobile. He located the exact car I wanted- actually, more car than I thought I would be able to get , and I love it. I totally recommend contacting Ray when buying your next car- he is the best!

rrm13

26 de ago. de 2013

Ray's point of contact was immediate upon entering the dealership. His was direct and quick to discern the purpose of our visit and attended to our questions fully. Ray is very comfortable to talk with and had great eye contact equally with both of us while bringing us closer to truly considering a purchase. We learned several things that allowed us to make our final decision and felt Ray was very clear, concise, direct and to the point. We appreciated his ability to work through the process patiently and we are very happy with our new vehicle and it's options. We would recommend Ray's tutelage and attention to anyone seeking a new vehicle. There was no pressure, just a volley of truth in coming to a final agreement.Jason promptly conducted the final business transaction at hand and sent us on our way to receive a brief introduction to the operational aspects of the vehicle with Ray before departing.

dpaine7007

17 de ago. de 2013

All I can say is buying a car here was a great experience. Every person we encountered in our buying process was welcoming and helpful. In addition, they provided great information and service.

cadillac4

27 de jul. de 2013

I want to take this time to thank Mr. Gandurski for helping me decided a new car, which i went to by myself not having a clue what i was buying , my mind was set up on trading in my truck for a smaller car and Mr Gandurski was so kind on taking his time to show me cars and understand what a car comes with or works. He help me with price range and what i could afford. Mr.Gandurski took his time to understand me and answer all my questions. Thank you for treating good on my visit to your dealer, Mr.Gandurski Sincerely Edith Ortiz.

Kostuck

5 de jul. de 2013

Joe Kendall went above & beyond making the sale experience great, in spite of all the challenging situations. - We had to wait 5 months to take delivery on the Buick Encore. - If it wasn't for Ettelson and Joe this could have been a lost sale. THANKS Joe!!!

kag0405

16 de jun. de 2013

I had a very pleasant experience buying my Buick Verano at the Ettleson dealership. Everyone was very friendly & informative. They answered all my questions....and then some. There was no pressure at any time during the transaction. Mike Foster was very patient in handling all of my email inquiries for about 7 weeks. I appreciated the fact that Keith was able to secure the car from another dealership. Also, the follow up has been very nice. Chuck did a wonderful job in explaining all of the features of the car. He also followed-up with me to ask if there was any questions I may have. I've only had the car a week.....so, I haven't taken him up on it yet. I also appreciated working with Jason on the financial end AND he was very gracious to install the child car seat in my Verano!!! All in all, I would definitely recommend this dealership to anyone I know that is looking for a car.

MIKETULLY

14 de jun. de 2013

Chuck Ahonen and Keith Kissane were beyond Great! They not only made thee experience easy They made it fun. The car was a surprise for my wife and they suggested that we take the concept of surprise to the extreme. Chuck personally delivered the car to our home on a Saturday morning with a giant red bow attached. Needless to say the wife was SHOCKED!!! Chuck then spent over 2 hours explaining all the features.Never expected this kind of service! They are our go to guys for all new car purchases in the future.Mike Tully

Kcarlson424

9 de jun. de 2013

I was referred to Keith Kissane at Ettleson after I was involved in an accident and needed to purchase a new car. This was my first car purchase "by myself" so I was worried about making such a large purchase. Keith was very helpful, helped answer my questions on the GMC Terrain compared to some other branded cars I was looking at and giving me honest answers. I live about an hour away from the dealership and based on such a great experience buying there, I still am bringing the car there for oil changes (even though it may cost me more there) and all maintenance (although still new so minimal routine maintenance only so far). When I bumped into Keith at a recent service appointment he remembered me even though it was nearly a year ago now that he had sold me the car and he asked how the car was doing. The service department is great too -- all the people there are so helpful and friendly. They help tell you what service should be done immediately and what could wait until the next visit so the charges weren't as much in one visit. Overall, great place and people -- I would recommend the dealership (and the GMC Terrain!).

MichaelRicks

29 de may. de 2013

My wife and I shopped several dealerships in the southwest Chicago area for our first family car. We started by emailing dealerships to get quotes and available inventory. Ettleson was one of the first dealerships we visited. From the start Ray was friendly, interested in our needs, and in no way demanding or pushy. He was a pleasure to work with and we truly felt a personal connection with him. After visiting the other dealerships in the area and seeing the different schemes they offered (fyi - free tires for life are not just free tires for life), we knew that we were going to get the straightest answers from Ray. We went back to Ettleson and in two days Ray found us the exact car we wanted (they did not have it in their inventory), had it delivered, we were approved for financing, and off with our new car. Thanks Ettleson and Ray for making our car buying experience enjoyable. - Michael and Elizabeth (2013 Acadia, iridium)

tflynner

23 de may. de 2013

It was a great experience dealing with Ray. He is very knowledgeable aboutthe vehicles we were interested in and kept in mind our financial status. Wouldrecommend most highly to anyone interested in buying a car. Tom & Marge Flynn

Ellie15

4 de may. de 2013

Ray was very comfortable and easy to work with, honest and straight forward. Made us feel like we got the most for our money. I have already recommended him to other family members. We really appreciated the efficient process of Ray handling nearly all of the buying process transactions and he made it truly a one stop shopping experience.

johncgalati

8 de abr. de 2013

We found a 2011 Cadillac CTS Premium coupe (the "Coupe") on-line at Ettleson Cadillac. We were met at the dealership by Ray Gandurski, who handled every aspect of the sale. Shopping for a high-end car, our expectations were very high. Ray Gandurski met and exceeded our expectations. He was both friendly and completely professional. I had researched the market price of the Coupe and my trade-in. Ray's initial offer was completely acceptable, and we completed the sale based on the initial offer.The car suffered some body damage to the the left front the day that we went to see it. Our EXTREMELY careful examination revealed that the Coupe also had some VERY minor cosmetic imperfections elsewhere on the body. Ray assured us that the Coupe would be "perfect", and we took this to mean (only) the body damage to the left front. Not only was the body damage repaired very quickly - perfectly as promised - but the minor imperfections were fixed as well. When I noted this to Ray he said perfect means "perfect.!" Ray made sure that the Coupe was delivered in brand new condition.Ray gave us a comprehensive orientation to the Coupe, including setting-up the personal features. Ray Gandurski made every effort to make sure that we were completely satisfied with both the Coup and the purchase experience. Again, our expectations were very high, and Ray Gandurski met and exceeded our expectations.

stanleywaycar

4 de abr. de 2013

I have been a Customer of the excellent Service Department at Ettleson for over a year. At a recent visit, I met Sales person (Ray Gandurski). Ray was very professional in assisting me with answereing some of my questions with the possiblity of moving out of a high mileage situation. I proceeded to make a new vehicle purchase and I can only state that Ray has the knowledge and desire to bring spirit of American business alive...! I highly recommend Ray and the Team at Ettleson for any of your Vehcile and Service needs. Thanks so much for the great purchase experience..W.Stanley

alloco1078

30 de mar. de 2013

All I can say is this was the best car buying experience I've ever had! I parked, walked around for a minute and Ray was right there to help me out. I knew right away he was a stand up guy and would work good with me. I told him what I wanted and it took him all of two minutes to find the perfect match. I drove around the block he gave me price and I was completely satisfied. the whole process literally took 15 minutes! I would absolutely let people know that Ettleson was the place to go. And see RAY!

lacrosseguy

29 de mar. de 2013

The experence i had was really great, there was no pressure, they let me test drive the car I bought a couple of times, plus a another car I was considering also and that really left me with cofidence in my decision to purchase the car I did. Ray Gandurski was really knoeledgeable and friendly.

caldo1953

29 de mar. de 2013

Mr. Ray Grandurski worked with me to reach the best car that would fit my needs once we got that out of way we worked on lease and I left with my new cts he made me feel like I was familey member I tell eneryone I know if your looking for a new car go RayGandurski at Ettleson Cadillac &Buick ask for Ray!!!

dakota711

4 de mar. de 2013

I've been dealing with Ettleson Cadillac for about the last 30 years and have never been disappointed. During that time I have purchased 8 to 10 Cadillac's and Buick's and the sales personal aways show a high level of knowledge and professionalism.I would also mention that the service department has done an outstanding job over the years in regards to service, knowledge, and customer courteous!!!Special thanks to Ray Gandurski for helping to find a new 2012 SRX for my wife and I. I know that Ray searched for a couple of days because of the limited number of 2012 SRX available in January. My wife and I were more than impressed when we saw the Luxury model with the Platinum exterior and Ebony interior.Thanks,Chuck and Nancy Rose

brc6176

2 de mar. de 2013

Dan was very helpful and friendly. I would recommend purchasing a new Cadillac from Ettleson and Dan to anyone I know. It was a great experience.

mcquaid

2 de mar. de 2013

Frank was great we were in and out in 4 hours driving a new car. It was the best experience we have every had buying a car. Every question was answered,every detail of the car was gone over and all with a smile! We love Frank and our new car!

jpotzler

25 de feb. de 2013

I had never been to your dealership before and was recommended by a friend. Ray was the most accomodating gentleman I have met while purchasing a car. It was a very pleasant experience and he listened very carefully to all my needs as well as my concerns since I had never owned a Cadillac SRX before.When I picked the vehicle up today, he spent a lot of time going over each option that was on the car. He made it very clear and precise if I had any additional questions, I was to call him. I felt very comfortable doing business with him and certainly would not hesitate to refer him to other people if asked. I will not hestitate to call him with additional questions (which i am sure I will have). Thank you again for such a wonderful experience buying a Cadillac. I am certainly glad I had Ray as a sales person.

Adamek

19 de feb. de 2013

I have bought or leased vehicles from Ray for many years and will continue to give him my business.Ray is a true professional and always puts the customer first.I will also continue to refer business to Ray whenever somebody I know is interested in a Cadilac.

jimgiemzik

9 de feb. de 2013

Ettleson has been great; my third auto and my son has purchased 2 autos. Always very friendly and helpful. I would recommend this dealership to anyone and have. In addition, great service department.

lnsakas

28 de ene. de 2013

We went to Ettleson to test drive a Cadillac ATS. I had done some research on their inventory before we went to the showroom. I knew the car I wanted to test drive and possibly purchase. We were met by Ray when we looked around. Although I didn't have the PIN or inventory #, Ray was able to locate the car for us. My husband and I test drove the car and loved it. Ray worked with us on explaining the benefits of purchasing v. leasing. We told him we were going to think about it and would return if we made a decision to do either. My husband called Ray the next morning. The deal was set and I picked up the car that afternoon. Paperwork was ready for me to sign. The car was clean, gassed up and ready to go. Ray took the time to sit with me and get On Star going. He also explained all the bells and whistles on the car as well. I left the dealership confident that I knew how to work most of its' features. It was overall an excellent experience. We felt absolutely no pressure to do anything but enjoy the car. Quite a refreshing experience from other auto purchases we've made!

lazieme

24 de ene. de 2013

I needed a new car! I find it difficult to feel comfortable with the salesman of the day. All I can say is that Ettleson Cadillac was one of a few dealerships I visited. Ray Gandurski was my salesman and it couldnt have been a better choice. I would recommend Ettleson Cadillac Dealership to anyone and give it a rating of AAAA+Ray, Thank You for a wonderful experienceMichael Martin 708-516-9848

Kbeaudry

14 de ene. de 2013

Ray was a very good guy to work with, and very up front about things. He took care of what was needed on a certified car I was buying while making sure I had a loaner car. I would recommend him in the future.

jwixted

5 de ene. de 2013

A very professional dealership with experienced, knowledgeable sales people. No tricks, gimmicks, hidden fees, or pressure - everything proceeded at my pace. I visited a lot of dealerships during the buying process and came back to Ettleson because of the great service, transparency in the costs/options, and overall experience. I would highly recommend Nick Iozzo as well.

DocFPS and MAS

28 de dic. de 2012

Our Review of Ettleson Cadillac Buick GMC: When we were in the market for a new Cadillac, we never would have thought of traveling all the way to Ettleson Cadillac, Buick, GMC, in Hodgkins, IL. In the past, we had only purchased used cars and went to Napleton Cadillac in Park Ridge, IL, which was far closer to our house.The first time we went there we met Chuck Ahonen, whom we frequently refer to as the most straightforward and honest car salesperson we had ever met. We were bummed when Napleton closed a few years ago and thought that we'd never again find a salesperson like Chuck.We decided to Google Chuck Ahonen's name and were thrilled to find out that he was still in the business. We were a bit disappointed to find that Ettleson was so far away, but we decided to travel there anyway so that we could deal with Chuck. We were not disappointed. Chuck was his usual friendly, outgoing self and worked with us to come up with what we felt was a fair trade in on our old car and a good price on a new Cadillac SRX. The other personnel that we worked with at Ettleson were just as friendly and helpful as Chuck.Unfortunately, we am not sure that we will be able to return to Ettleson for service on our SRX simply because it is so far from our house; but, rest assured that when we are in the market for another car, we will be traveling don to Hodgkins, IL to see Chuck Ahnen at Ettleson Cadillac, Buick, GMC. We highly recommend the dealership and, of course, best car salesperson we've ever met, Chuck Ahonen.Frank & Mary Ann Sesko

HarryG05

27 de dic. de 2012

I did my initial search for a 2011 DTS online. There were very few of these models available in November, 2012 in the Chicago area. I looked at five dealerships and Ettleson Cadillac had four 2011 DTS on the lot. I was interested in one particular car.I went to Ettleson Cadillac on November 9 and met Ray Gandurski. Ray was very professional and answered all of my questions about the car to my satisfaction. I test drove the vehichle and went home to contemplate a decision.One week later, on November 16, I went back to Ettleson Cadillac and put $10,000 down on a 2011 silver DTS with black leather interior. Ray was kind enough to spend almost an hour going over the car with me. I am very pleased with the car and the service I received at Ettleson Cadillac. I would recommend Ray Gandurski and the rest of the staff at Ettleson Cadillac to any one interested in buying a Cadillac or Buick.Harry Gold847-436-4321harrybgoldataol.com

EricSwanson

18 de dic. de 2012

Ray was immediately responsive and understanding of my particular goals as I searched out the right vehicle for purchase. His professionalism, candor, patience and cooperation is what sealed the deal as I could have simply purchased this asset at any other dealer. I was looking for the variables of a long term relationship with the dealer of choice as I think that is what sets the standards for a long term relationship between customer and client and he presented exactly what I was hoping to find with sincerity and ease. I compared pricing as a standard practice and he managed to meet my goals where others failed while professing "it can't be done" and he never wavered as he sough solutions over excuses. When I returned to complete the purchase I was so comfortable that I brought my children along with me. This speaks volumes for my overall experience and Ray's friendliness. The process itself under his direction and oversight was flawless and quick which again speaks to his professionalism and knowledge of the task at hand. He is a credit to the Ettleson team and he has my vehicle buying loyalty for as long as he is associated with your organization. I am sure I will enjoy my new Buick Enclave and I know if there are issues or concerns that they will be dealt with via Ray with equal efficiency and effort. Sincerely,Eric J Swanson

showens

13 de dic. de 2012

Well I must say that I am truly loving my new "2013" Buick Verano! I had been looking for a new car for over a year and I found my fit at last! Ray Gandurski was my salesman, and he was great to work with on Saturday December 01, 2012. Ray was very detailed in going over all of the features of the car, price, and all of the extra details. Ray answered all of my questions and more, he was very easy to work with. Even better Ray was great in answering all of my Mother's questions as well. Ray also gave me a follow up call to see how I was enjoying my new ride. I highly recommend Ettleson Cadillac-Buick-GMC, INC.and Ray Gandurski. Thank you Ray, I appreciate you. Merry Christmas & Happy New Year to you!!Yours Truly,Shawnya Owens

snoreem

4 de dic. de 2012

My wife and I had a great experience with Ray Gandurski and Ettleson Buick. On our first trip, we were still deciding on what car we were going to go with. Ray gave us all the info and we never felt any pressure. Test drove the two cars and then had a brief discussion with Ray about options available and pricing. We really appreciated Ray's professional and straight forward, fact based approach. Went back after we knew the car we wanted and worked with Ray to get a great deal done. Again, really appreciated his approach and ability to work with us on things we wanted (and didn't want)! Would recommend Ray and the team at Ettleson!

GM Loyalty

25 de nov. de 2012

I am a returning customer to Ettleson for a reason. They have excellent service and really go out of their way to treat you right. My salesman Ray Gandurski was very informative and open with the transaction. Bought a 2013 Buick Lacrosse on 11/24/12 and am happy with it. Previous vehicle I bought was a 2006 Cadillac DTS and because I was treated right before, I am and will continue my car buying from them. I recommend Ray and Ettleson to anyone looking for any of the GM brands they sell!

MACHINEMAN

23 de nov. de 2012

I BOUGHT A 2001 BUICK CENTURY FROM THIS DEALER IN 2001. I ALSO BOUGHT A 2006 LACROSSE IN JAN. OF 2006. I WAS SATISFIED WITH THIER SERVICE. I BOUGHT A 2013 LACROSSE IN NOV. OF 2012.

twobaysbill

20 de oct. de 2012

Mike (Mr Internet) Foster responded to my internet inquiry timely, with professional wording and efficiently set an appointment. On arrival mid morning October 7, 2012 he introduced my wife and I to Mr Chuck Ahonen.Mr Ahonen related well and proved a good match for we senior folks. During a test drive, he explained car features well while we drove. Afterward, he patiently helped us explore a number of options. Never pushy with sophomoric trial-closes we made an offer, there was a counter offer and our final offer was accepted.The original pricing, that I compared to like vehicles on the Internet was fair. And the final price was fair. We believe it was a win-win for all.Mr Jason Dulaney efficiently processed the paper work and we drove home with a fine piece of machinery. If their service proves worthy, we will be back to purchase Enclaves for the family.

birthday59

4 de oct. de 2012

They real worked with us to find a great fit price wise. Gave us a great amount on our trade in. Brian worked with my husband over the phone because he was on a job and unable to sit down to work out a deal.

RWhaley

1 de oct. de 2012

Just stopped into the dealership to look at Cadillacs before going to Nissan to buy the car we thought we wanted. Ray talked to us for a while about what we wanted and quickly reccommended the SRX. He showed a 2010 model that was in perfect condition, had low miles, a great warranty. and in our price range. Bought the SRX and was out of there within an hour. Ray is one of the most friendly and knowledgeable salesmen I have ever dealt with.

pmc135

28 de sep. de 2012

I have just leased a 2013 Cadillac XTS From Ettleson Cadillac. Ray Gandurski helped me again as he has in the past. I have been dealing with Ettleson for over 15 years and have had nothing but GREAT service from everyone. My wife also leased a GMC Terrance in 2012 and is very happy also

Ken McCann

26 de sep. de 2012

We bought a new Buick (LaCrosse) from Ettleson in Hodgkins, IL It is the second car we have purchased from Ray Gandurski in the past 6 years. Both experiences were great. He is knowledgeable about the cars & extremely pleasant to deal with. When we are ready for another car we will go looking for Ray.

markl1340

18 de sep. de 2012

sales staff was great they found color and options for the car I wanted and had it delivered to dealer the next morning and it was ready pickup that night

mkovacs97

8 de sep. de 2012

We went there only to browse the new Yukon's, and Ray showed us a used Cadillac Escalade that was just brought to the lot. It had everything we wanted and more, in terms of features, and the price and mileage were low. We ended up spending about 4 hours at the dealership as we worked through some missing title issues, and the entire time Ray was friendly and made us feel comfortable. At the end of the deal he gave us a great, thorough review of all of the features. We would absolutely recommend Ettleson to friends and would welcome the opportunity to work with Ray again in the future.

rodoscar4

1 de sep. de 2012

I walked into the dealership to ask about lease information and I ask for a saleman. Ray came to help me and he answer all my questions about leasing a 2012 cadillac SRX. the car was not in stock but he took his time to find the vehicle and the color we wanted.he was very curtious, product knowledge was excellent, he returned the calls as soon as we needed him to do.we came on 08/30/2012 and he promise to have the vehicle on 08/31/2012 and he delivered on time.I was a FORD owner for many years now Im hoping that cadillac becomes my favorite co. thank you.

liz.palermoroberson

27 de ago. de 2012

The experience I had here was wonderful. Very helpful and worked through each step in the process answering all of my questions. They were wonderful to my family as well.

CraigF

25 de ago. de 2012

Ray Gandurski was efficient and professional and made the process simple and easy. I pulled into the dealership in the early afternoon in a 2006 CTS and was home for dinner with a new 2012 CTS.

johnc832

24 de ago. de 2012

Ray Gandurski was the salesman that helped me with my vehicle. He answered every question that I had about any vehicle that I showed interest in and was extremely patient with my each and every request. He impressed me with his knowledge about the autos and I di not feel any pressure about any model. I have been to Ray for my past six cars and he has my respect and trust, making carbuying a bit easier. I would go back to him again when I am in the market again. I openly suggest Ray when my friends go carbuying and they are satisfied with the way he treats people. There are people who sell cars and there are salesmen, Ray is a salesman.

Broadway1

22 de ago. de 2012

From the minute my husband and I arrived, the service was great! Ray greeted us in a very friendly manner and we told him how we had been communicating with someone online about a car we saw on the website. Ray then introduced us to that person. Ray is an outstanding car dealer and I would recommend anyone to him. Everyone was professional and made sure we received what we wanted in the car we chose to purchase.

JNPayson

22 de ago. de 2012

What a great experience! My husband and I were looking for a new vehicle and we thought we'd check out what Cadillac had to offer. We stopped off at Heritage first. Huge mistake! We walked around outside looking at cars for at least 20 minutes without so much as a greeting from any of the sales staff. When we entered the showroom to talk to one of the sales staff, they acted like we were bothering them! It was a Monday afternoon and there weren't any other customers... So we went to see what Ettleson had to offer. When we pulled into the lot, we not only had one, but two salesmen greet us and ask what type of car we were interested in. Once we told them we were interested in a SUV, Ray had a demo brought up right away for us to test drive. Needless to say, we fell in love with the SRX and the buying process couldn't have been smoother. No sales BS, or any of the typical "let me talk to my manager" sales tactics usually associated with buying a car. The biggest decision we had to make was what color we wanted. Ray was knowledgeable about the equipment on the car, straight-forward on the financing, professional and courteous. Great dealership and wonderful salesman = a very happy buyers.Jim & Nikki Payson

eds44

20 de ago. de 2012

Everything was great. The help is excellent. I have no complaints. My salesman was great he knew everything he was talking about and I would recommend him to anyone. Everything about him and the dealership was great.

mturner73

28 de jul. de 2012

Mike (sorry I don't remember his last name) our salesman was great. He was very friendly, informative, and not your typical pushy car dealer type. Bill the finance guy was the same way. Bill made sure to explain everything clearly, including extended warrenty options. No pressure, no hassles. Only complaint is time. The whole thing from testdrive to purchase was over 5 hrs, which seemed really long to me. 2 hrs was just to clean/detail the car! Overall though I was pleased with the service and would buy a car from them again.

ginavtob

27 de jul. de 2012

Overall, we had an excellent experience and would definitely recommend to anyone. Professional experience from start to finish and we got a great deal on our car!

nevenka

24 de jul. de 2012

This is the second time that I purchased a new car from John. John was highly recommended by my sister and brother-in-law. He's not only very professional, but very kind and helpful. I will recommend him to anyone I know who's looking to buy a car!!

dcfps

21 de jul. de 2012

When we were in the market for a new Cadillac, we never would have thought of traveling all the way to Ettleson Cadillac, Buick, GMC, in Hodgkins, IL. In the past, we had only purchased used cars and went to Napleton Cadillac in Park Ridge, IL, which was far closer to our house.The first time we went there we met Chuck Ahonen, whom we frequently refer to as the most straightforward and honest car salesperson we had ever met. We were bummed when Napleton closed a few years ago and thought that we'd never again find a salesperson like Chuck.We decided to Google Chuck Ahonen's name and were thrilled to find out that he was still in the business. We were a bit disappointed to find that Ettleson was so far away, but we decided to travel there anyway so that we could deal with Chuck. We were not disappointed. Chuck was his usual friendly, outgoing self and worked with us to come up with what we felt was a fair trade in on our old car and a good price on a new Cadillac SRX. The other personnel that we worked with at Ettleson were just as friendly and helpful as Chuck.Unfortunately, we am not sure that we will be able to return to Ettleson for service on our SRX simply because it is so far from our house; but, rest assured that when we are in the market for another car, we will be traveling don to Hodgkins, IL to see Chuck Ahnen at Ettleson Cadillac, Buick, GMC. We highly recommend the dealership and, of course, best car salesperson we've ever met, Chuck Ahonen.Frank & Mary Ann Sesko

wildbillcirone83

17 de jul. de 2012

I went to two other dealers to buy a SRX. ETTLESON WAS THE ONLY DEALER THAT WANTED TO WORK OUT A FAIR DEAL. I had two cars to trade in for the new car. Michael Calmeyn was honest and direct and showed me what my cars were worth and how much was discounted THE SRX I bought three cars from Heritage CADILLAC and believed that they would give me a good price for a returned customer. However, Michael at ETTLESON showed me the deal I should have gotten . Ettleson Cadillac will have all my business from now on. It is nice to know a sales person that made my car buying experience a pleasure to deal with a car dealer. Also William Kendall made sure that I recieved the best rate on the car loan. Ettleson cadillac made me like I was someone special and I guess I was because I was now their CUSTOMER.

Marilyn Barcena

3 de jul. de 2012

We had purchased a 2012 Regal from this dealership on February 23, 2012. At the time we thought the vehicle would save us money on gas. (We traded in a 2006 Renedevous.)After my having knee replacement surgery on April 17, 2012 my husband realized the Regal was too small.My husband made a trip to the dealership to see what we could do. Our salesman - Craig Westlund - brought my husband into see either a manager or one of the owners. They worked with him to give us options.We went back together and looked at the Lacrosse. It would have cost us an additional $5000.00 to purchase. That was out of our reach. So Craig offered we meet with Jason Dulaney to go over our lease options. Craig and Jason even searched out a "Demo" car to try to make our payments more affordable. They spent a lot of time trying to correct our error.We are happy with the gas mileage on the Lacrosse and it rides better than the Regal. Unfortunitly we lost the $2000.00 down payment that we had put on the 2012 Regal. We know that was our fault.My husband and I know that there is not much "wiggle" room on pricing on a new vehicle. Having said that, we still feel the price was high. But we did not feel that another dealership would have been as acommadting.Sincerely,Al and Marilyn Barcena

John Zick

28 de jun. de 2012

Our experience was terrific. All the employees that we worked with were very polite, helpful, and knowledgeable, particularly Chuch Ahonen but also including Bill Kendall.The deal we received was very fair--we are happy and satisfied.

Michael Rajski

24 de jun. de 2012

Although they were very busy on a Saturday afternoon, the car was purchased painlessly.Everything about the car was well explained and operational features were shown. Dan, the salesperson, had a great knowledge and shared some insight on features with us. Larry, the sales manager did not have to do the usual go back and forth several times to reach an agreeable price with us.

jhazel

14 de jun. de 2012

I have had to visit this dealership several times, and no matter what I come for, service to my car or to purchase one, the service was exceptional. The wait is not long and they always go beyond my expectations, Great Dealership.

XJ Easy Rider

29 de oct. de 2011