Samantha Newbegin-Fraction

30 de may. de 2016

My husband and I recently purchased our first Mercedes from Michele Batta at EuroMotorcars Germantown. She was OUTSTANDING! Even though we didn't schedule an appointment and came in close to closing, she took her time and showed us the features of the car I was interested in. Michele is a long-time Mercedes owner and really knows the brand. We had a lot of fun during the test drive with her. She was funny and patient and really made me feel comfortable. She made our experience the best of any we've had at a car dealership. (I have to say that as a woman, I have never been catered to at a car dealership before going to EuroMotorcars.) Then she introduced us to the General Manager Scott Weber and the New Car Sales Manager Matt Dolesh. They were also OUTSTANDING! Scott answered a lot of my questions, and Matt went above and beyond to help us and gave us an amazing deal. (I still can't believe the deal we got!) Michele, Matt, and Rambod Gharib in finance even stayed late so we could take our new baby home that night. Rambod was very kind and patient while I asked a boat load of questions. He really took his time in explaining the terms of the lease. When we came back the next day to pick up our Garmin chip, Jon Charles took time to show us the rest of the tech features in our car. He was fantastic! Honestly, I have to say that I was pleasantly surprised at how great our experience was. Everyone working at EuroMotorcars wears a smile and treats you like family. Even Alex Benitez (sales) who wasn't directly involved in our sale came over just to chit chat and congratulate us. We love our new Benz, and I cant imagine driving any other brand in the future. We will definitely send more business their way. THEY ARE THE ABSOLUTE BEST! ASK FOR MICHELE!

nika333

27 de may. de 2016

Zach Baum is a very competent person, friendly and courteous at all times. He listens carefully and executes the issues at hand thoroughly and in a timely fashion. Individuals like Zach are indeed an asset to MB Germantown and I wish Zach all the successes in his future.Regards,Aroon Datta (Customer)

Aris

16 de may. de 2016

Jonathan Charles and Scott Weber are the most knowledgable and honest sales people in Maryland. I have purchased over 6 cars and enjoy my relationship with them.

Tom

12 de may. de 2016

Have you ever thought about buying a vehicle 1,600 miles from where you live? Well, we just did it for the second time and the experience was outstanding. Both Jon Charles and Scott Weber made the buying experience simple, easy and seamless, especially for the distance. In fact, this is the second time in the past 5 1/2 years we have bought a vehicle from EuroMotorscars Germantown. You may think how can I get the personal touch that I really need and want? How do I accept delivery? How do I learn about all of the features of the new GLS? Well, Jon exceeded our expectations on each of these concerns. Jon was extremely understanding on each of the concerns we had and made sure all of these were answered to our satisfaction. The negotiations were seamless. Jon set the delivery up with the trucking company and the truck driver was very professional and courteous while communicating with us the entire time during the transport. Thanks Jon and Scott for another great experience! Oh, by the way, we LOVE our 2017 GLS!!!!!!!!!!!!!

Jackie,MD

26 de feb. de 2016

We recently purchased our Mercedes Benz it is our pride and joy and had to take it in for a schedule B service. we ran into an issue but after several conversations the Manager Charles called me back and was very understanding as to getting the situation resolved. He treated me with grace and i was completely satisfied with the way he rectified the situation he even presented options in getting it resolved to my satisfaction. regardless of what the problem was the manager wanted to fix it. its just good to know that you can take your luxury car to a place like EuroMotors Germantown where they will treat it with as much care as you have invested in it. overall good service.

SmartShopper

3 de ene. de 2016

Ted Shepherd is the kind of salesperson every car buyer hopes to find. He listens patiently and answers questions with honesty and integrity. It was a pleasure to work with Ted. He did not ask me to write this review. I was motivated by my appreciation for the experience.

ConsumerX

20 de dic. de 2015

The salesman never gave me his "best price" though he kept saying in a particular sleazy way, "I'll take care of you..." He also said, "Oh if you're going to look at brand (***), it's not a loss to me since they are not a competitor, so I'm not loosing anything."Okay...? You just LOST A SALE you arrogant a**!He was very unwilling to work for a sale nor did he ever justify his sales tactic.He shook all the hands of the male members of my party and ignored me and I was the one potentially buying the car!NOPE.

Princess Kels

15 de sep. de 2015

I highly recommend this delaership. They provided excellent customer service, patience, and were very personable. Eric took care of me while Narsh madesure I got the best loan. Abdul the manager is also great. Thanks so much Eric for going above and beyond.

kinggeorgevatverizon.net

13 de sep. de 2015

Eric Sofon is an outstanding customer representative! He exceeded my expectations and even came in on his day off to ensure that my trade and purchase of a certified Mercedes were perfect. Thank you, Eric!

Laxgoaliemom0212

9 de jul. de 2015

I had been shopping for my dream car for a while not thinking I would ever find what i wanted. I knew I wanted an E350, late model, used with low miles and a clean car fax, for the best price. I contacted Euromotor Cars in Germantown on Tuesday at 1 p.m. and was helped by my amazing salesperson Ted Shepherd. He told me he had several cars in stock that I might like. I got to the dealership by three he had all the cars in front of the dealership just waiting for me when I arrived. I told him I wasn't crazy about any of the colors, and he patiently guided me to a car he knew I would love, and he was right!!! I told him I didn't want black on black, and he smiled knowingly and showed me the car anyway, I fell in love!!! By five p.m. I was driving down the road in my new car!! the used car manager, Abdul Razak, was elegant and classy and gave me a better price than I thought I should pay. My finance manager, Arsh Smith got me a great rate, even calling the bank to see if he could get me an even better rate than advertised! Everyone went above and beyond my expectations to make sure I was happy with my purchase! I am a Euromotor Cars customer for life!!!

service

5 de abr. de 2015

I brought my Gl450 for service my service adviser was joe Guzman he is not professional at all, I spent over $1,000, my gl was nt given a complimentary service they didn't vacuum my wiper blade was taken off it wasn't replace when the work was completed, my battery was nt covered when work was completed, my car was not washed , this is the worst service ever by mercedes-benz other locations give you a complimentary service with oil change .

aolenski

24 de mar. de 2015

Purchased our 2nd GLK250 in the last 4-months. What a GREAT all around vehicle. And as with every experience in the past, the team at Euromotors, made this an enjoyable and fun experience.

jimgladhill

22 de feb. de 2015

Bought ML450 by Internet, salesman Eric Sofron (a real gentleman) was great. Went to pick it up, looked it over, given keys and manuals when finance manager Matthew Dolesh appeared to say, "No Sale would take place because it was suspected I may export vehicle". We have been previous customers, lived at the same address for 47 years, just 4 miles from the dealership. EXPORT???? To where... my home in Damascus, MARYLAND? Asked for a ride home (had been dropped off) Matthew Dolesh says, "No, we can't"??? 4miles. Asked to get me a cab, Matthew Dolesh says, "We'll call, but will not pay for the cab" After putting $73K together, plus the initial $1K deposit, but can't get a courtesy ride, and won't pay for 4 mile cab ride!!! Look up ELITISM in the dictionary, and there will be a picture of EURO MOTORCARS. They wanted to close for the night so Eric Sofron's manager, Abdul Razak (a real gentleman) asked him to slip me home.Why did they suspect export? Eric say because ML 450's are scarce, color Black on Black, and I'm paying cash.They have a serious case of "WE CAN GET MORE PROFIT FROM SOMEONE ELSE.Jim GladhillDamascus, Maryland

jchadwickjr

18 de feb. de 2015

My experience was excellent. Moreover, it was such a contrast to other experiences I've had with dealerships that I felt I should take the time to do a review.The sales and price discussion was forthright and I never felt like I was being "gamed". In fact, when I walked in Ramesh was busy with another customer so Abdul immediately took care of me and mentioned that the cost quoted for the tags was a little higher than necessary because the SLK was a lower weight class. I bought a used vehicle and the oil service light cam on during the test drive. They checked to see if the oil had been changed when it was put into inventory and just forgotten to reset the reminder. They said they had not and changed the oil while we were doing the paperwork.On the way home, I had a problem with the door locking switch when I went over bumps I called Ramesh and he immediately said they would take care of it (even though this is not included in the 30 day warranty). And they did. I came in a few days later, was given a loaner car and the problem was fixed in a couple of hours. All was done graciously and without charge. The service representative who pitched in to get me started because my assigned service adviser was tied up with another customer looked at my record and immediately said, "Oh you just bought this. Thank you for your business."In my experience, they really "walk the walk" of treating their customers very well - by every employee that I encountered even incidentally.

mdchuck

5 de feb. de 2015

I never wrote a review before but I felt the need to warn others about the shoddy service I had experienced at this dealership. I went in to pick up my car after it was serviced and was ignored for a while. I went to hunt some service advisor and was told to go directly to a cashier to pay for the services given to me but did not explain what services were provided. I asked the cashier was services were provided and she said she didn't know. Just sign and pay for the "services". Twenty minutes later I got my car. I found the replaced windshield had a ton of dust all around the perimeter. I went to get the service advisor to get him to clean it and we found that the windshield wiper was broken. I asked for the supervisor and showed him what happened. He saw the broken wiper but he said he didn't understand what I was talking about. "What is wrong" he said. Clearly the broken wiper was invisible to him evidently. Horrible experience. After I started driving home I noticed that there was air coming from the seals around the windshield and it was not fixed properly. I pulled over and called them to ask if I could return for them to inspect these problems and they said that I'd have to make an appointment first. So I had to drive home with the potential of the windshield caving in on me which is life threatening. That thought didn't seem to bother them. I've never had this kind of crappy service from any other dealer. Lexus service is outstanding. This place sucks. I'll never come back.

MikeGo

25 de ene. de 2015

I had a very nice experience at Euromotorcars-Germantown buying a new E400. The sales associate, Arnold Brown was very helpful to me and I would definitely recommend him to others. Narsh Smith was also excellent in finalizing my purchase. The price was fair and I am happy with my new car and the professionalism awarded to me at this dealership.

ALEKS

26 de dic. de 2014

i made the deal with the sales Rep. Shahul and i had the best experience ever. (I HAD BEEN IN CONTACT WITH DEALERS IN NEW YORK, DALLAS AND ATLANTA BUT NO ONE OFFERED ME THE TIME AND EFFORT LIKE SHAHUL IN MD. He answered all my questions and we had a deal with in 3 hours over the phone including my trade in car. (i wanted the car for Christmas and he made it happen. The next day i drove from New York and the car was ready as promised, signed the documents and i was out of the door with a new car and best wishes for arriving safely home.(Christmas Eve i arrived with my new car at home) i got a follow up call as soon as i arrived in New York. IN THE FUTURE I WILL ONLY BY FROM THIS DEALER! SHAHUL, YOU ARE THE BEST. HAPPY HOLIDAYS.

TEB

26 de dic. de 2014

Germantown EuroMotor Cars is the best place to do all your car purchases, trades, service and more. The sales representatives, sale managers, finance representatives, service representatives, are the best. Their goal is to satisfy the customer totally. They listen to your needs and wants and make every effort to completely satisfy the customer. My family and I have purchase multiple cars from this dealership and each time it's better than the previous purchase. This is a dealership that you must try if you have any car needs. My sales representative, John Charles is the best. The sales manager, Scott is awesome. Great dealership for all of your needs

jnease

14 de dic. de 2014

Well maintained, pleasant environment with great customer service. Daniel Vargas and Joseph Wilson in the parts department are wonderful people person; pleasant, patient when needed and clear when answering questions. Really knowledgable. Daniel explained the different options I had before making my purchase.

aolenski

5 de dic. de 2014

Just purchased a new 2015 GLK250 BlueTEC. What a GREAT vehicle!! It's the 12th Mercedes that my family has purchased and each one was a pleasant experience. I have been working with Jon Charles for 12 years and Euromotors for 10. Jon is a true professional and very knowledgable but most importantly listens to my needs and presents options to fit my needs. Jon Charles, Scott Weber & Al Hoomani make doing business a fun and most enjoyable experience. Also Poppy who preps the vehicles for delivery does a great job and is always smiling and extremely helpful. Service has also been excellent to work with, in particular Joe Guzman.

jagadishm

2 de dic. de 2014

Purchased a new 2014 Mercedes CLA 250 4MATIC from Euro Motocars, and the negations and sales process were quick and easy. My sales person was knowledgeable and had everything ready for me when I got there to take delivery.

K. Wright ML 350

19 de nov. de 2014

From the minute I was approach on the lot by the sales person I felt as ease and knew this experience would be different. As we all know everyone dreads the car buying experience, but I can say that this was by far the best I have had. It was easy and smooth. The sales associate and sales manager were GREAT. They made sure I was attended to, and all of my questions were answered. They were professional, helpful, and very knowledgeably of the vehicles they selling. The sales associate was not overbearing and did not try to talk me into purchasing something that I would not be happy with. Instead, he really try to make sure I was getting the vehicles I was looking for. If you or a love one is in the market to purchase a used or new Mercedes PLEASE visit Euro Motorcars Germantown you wont regret it. Sincerely A HAPPY CUSTOMER!

Tappeka

14 de oct. de 2014

The cordial and helpful staff create an island of civility in this workaday world. Joe Guzman provides excellent, professional customer service while carefully assessing my vehicle's needs. Many times the staff has gone out of their way to replace a light bulb or other small but necessary item for no charge.The loaner policy and scheduled appointments makes it convenient to drop my car off for servicing - this is our second purchase with Euromotors Germantown and the excellent service was a big factor in our choice.This dealer has continually stood by their product and has dealt fairly and at times more than generously with our maintenance needs. I must also mention the personable but always professional Larry Stringfield who has done much to make us customers for life.

mviator

3 de oct. de 2014

We have been a customer with them for 10yrs now, and have bought 18 new Mercedes from them during that time. Outstanding Sales force, great Financing Manager and a Service department second to none.They truly exhibit " The best or nothing"!

Mysecond

25 de sep. de 2014

Superb customer service!!! I've got the best Mercedes Advisor,patient,helpful pleasant,knowledgeable and practical.Thank you Gordon..Everyone at Germantown has been wonderful!!!

L Nowlin

23 de sep. de 2014

From the customer service desk to the general manager Euro Mercedes Germantown displays outstanding professionalism and always offers a friendly smile or handshake. They truly care and provides the true Mercedes excellence that's why even when I do not require service I still stop by to just say hello .RegardsLaMont Alex Nowlin

Don limo

23 de sep. de 2014

I have visited the dealership serveral occasion and had one of the best customer service of my life coming from someone I can call a friend named Brennen King. He was so much of a help by answering all my questions and following up with the service of my car. I think the dealership needs more kind, patent and helping people like Brennen to help build the companies image.

Wozencroft

22 de sep. de 2014

Well maintained, pleasant environment with great customer service.Jonathan Crosman is my go-to person. He is a wonderful people person; pleasant, patient when needed and clear when answering questions. Really knowledgable.Repairs that were needed were done really well.

rolonjoe1974

13 de sep. de 2014

Joe Guzman is not only an ambitious and proactive Mercedes Benz Service Advisor but also an inspiring expert. Reliable and hardworking individual. Experienced, honest and careful professional, a person you can trust when you want to be sure that important tasks will be completed in a systematic and precise way.

darfi08

11 de sep. de 2014

Joe Guzman, is my service advisor and I am very lucky to have him on board. Each time that I bring both of my cars in for service, I am greeted by my Euro-Motors team. After the team has taken over my vehicle which is in preparation for service. Mr. Guzman takes over and starts recording the details as to why the car has been brought in for service. I am confident that Joe will be my service advisor for as long as I own these two cars.

capncurt

10 de sep. de 2014

I spoke with my Sales-Person and informed him I wasn't going to be in the dealership a half day while they went back and forth finalizing my dealTo my suprise my deal was finalized with one and half hour.I spent more time talking to the sales-person than time spent regarding the purchase of my car.EuroMotorcars understood my need to time and they used it wisely.The only mistake I made was I didn't get enough miles per year to really enjoy my car since it is a lease.

Arun C

10 de sep. de 2014

I recently purchased 2014 E-350 from the dealership this is our second car in the last 2 years, I contacted the dealership over the phone and worked with Shahul Usman to help me with my purchase the process was great I was able to negotiate a price within 3 hours the made the purchase experience a whole lot nicer without any going back and forth over price once we settled on the price it was a much smoother process when we got to the dealership. My wife and I were extreemly pleased with the over all experience and would recomend them to our friends and family.

Chipman54

14 de ago. de 2014

Purchased a CPO '12 MB in late January, 2014 that had several MBUSA incentives, one which was pre-paid maintenance (2-year/2-service). Car need service and I am living in Delaware Called the local dealer and they informed me that the car was not listed for pre-paid maintenance - Euro-Germantown told me the same. Euro Germantown Business Manager did not properly process the incentive. Still unresolved - had to contact MBUSA to try to get this resolved...... still unresolved :-(

CLA 250

27 de jun. de 2014

From the minute I walked on the lot the people at Germantown EuroMotors were nothing but amazing. I was very nervous to purchase a new car and thought about the process since March. The morning I showed up at Germantown EuroMotors I had already visited four other dealerships and called another. I expressed my anxiety and fears about the whole process to the sales person and he never once pressured me into anything. He let me take my time every step of the way. I showed up at 8:30am and left at 4:30pm with a brand new car that I had no intentions on buying that morning. They bought my father and I lunch, were always very nice and very customer service oriented. They all had a great sense of humor which I loved. Not only was the salesperson great but the sales manager and finance manager were also amazing. I didn't rate the quality of repaires because I don't have any and the facility is under construction so I gave it a 4. They can't control that.

Afbolden

17 de jun. de 2014

This is my second C300 '08 and now CLA250 '14 from Arnold Brown he is a no hassle sale person because what you want to pay you pay

rich64

10 de jun. de 2014

Shahul Usman had knowledge to answer all my questions starting from the first day I ordered to the day I picked it up. It really was a pleasure working with Shahul and the entire staff at Germantown Mf.

ChiefofTribe7

28 de mar. de 2014

I worked with Dave Hutchison, our service advisor. Dave was professional, knowedgeable, friendly and answered all of our questions. He made our visit very easy and arranged for us to have a loaner vehicle. He really knows his business. I would be pleased to recommend Dave to anyone who has occasion to visit the dealership for service.

DK12

26 de mar. de 2014

Both Scott and Arnold Brown are extremely friendly, helpful, knowledgeable, and professional in their approach. Scott, the sales manager, worked very hard and quickly to get me the car I wanted. I will go back to Euromotorcars, Germantown again and I would recommend them highly.

Ron M

25 de mar. de 2014

The people at EuroMotorcars Germantown are exceptional to work with in both service and sales, and I regularly recommend this dealership to my Family and friends!

ronmcevoy

24 de mar. de 2014

The people at EuroMotorcars Germantown are exceptional to work with in both service and sales, and I regularly recommend this dealership to my Family and friends!

JoeB863

28 de feb. de 2014

My first visit with EuroMotors of Germantown was the service department (Dave Hutchinson) with my 2011 SLK. From "check-in" to "check out" Dave and the entire staff went above and beyond to make sure that I was not only comfortable waiting, but kept me informed with frequent status updates. It also helped that they have a "5-star" waiting area! That was a huge reason my wife and I went back to EuroMotors in Germantown when we decided to trade-in the 2011 on a 2014. Jon Charles, our sales consultant was fantastic to work with from start to finish. He was extremely knowledgable and paid attention to exactly what we wanted, making the entire process a pleasant experience. Narsh Smith, the finance manager, was also very personable and made the transfer and final paperwork quick, smooth and painless! Even the young man (sorry, I didn't get his name) transferring my organzational plates did it with a huge smile and paid attention to detail. I will and already have recommended EuroMotors of Germantown to friends & family. Excellent job by everyone!

taxtax

20 de feb. de 2014

After purchasing a CPO Mercedes GL450, two days later, noticed chip in windshield, contacted insurance to get it fixed. They sent Safelite tech who said that the chip was previously repaired. Notified Abdul, and he refused to accept responsibiltiy to replace the windshield. Instead, he kept trying to minimize it or suggest that things like this happen and I should live with it. Not at all the level of customer service one expects from MB. Certified Pre-Owned inspection did not live up to its advertisement.Elevated issue to MB USA, and yet Abdul continues to refuse to pay for full replacement. He offered to pay for half of the replacement. This is the sixth MB we have owned, and never have we had such terrible customer service. Avoid EUROMOTOR Cars Germantown.

Unhappy

20 de feb. de 2014

Purchased a Certified Pre-owned GL450 - two days after purchase notice crack in windshield. Repairman said that the crack had been previously repaired, and there was not much more that could be done to correct it other than replacement. Dealership agreed that a crack in windshield required CPO to replace windsheild, but then said becuase their CPO review did not catch the crack, it was not their responsibility to pay to fix it. They do however charge you a premium price for a vehicle that has been through the CPO process. This is ridiculous. In other words, we are all crossing our fingers that they actually did a good job in their 130 point CPO inspection, and to the extent they did not do a thorough job, it is not their responsibility. I would not recommend this dealership to anyone. They do not stand behind the purported Mercedes Benz standards for a Certified Pre-Owned vehicle.

jeannietucker

4 de dic. de 2013

Gordan is a fantastic Service Advisor -- this is one of the reasons I have purchased three Mercedes in a row, the service center is a breeze and they make sure you are never waiting on your car! Gordon is very thorough and explains every bit of the service as well as the best service to do for each vehicle. All dealerships could learn a lot from Euromotorcars Germantown!

beatlemaniacs

28 de sep. de 2013

My primary contacts at EuroMotorCars Germantown are Scott Weber, sales manager; Charles Estelle, service counselor; and Jon Charles, sales professional. My recent visit to the dealership was a regular service call. The process at this dealership could not be more streamlined, and the people, wall-to-wall, present themselves in exceedingly professional fashion. The process of renting a car for the day while my Mercedes is being serviced is smoother than ever. It shouldn't surprise visitors that a Mercedes dealer won't be the cheapest in town, but you get what you pay for. My first choice is EuroMotorCars Germantown.

BONNIEBRYANT

3 de sep. de 2013

This dealership and the staff are great. Everyone was very helpful, knowledgeable, friendly. Truly a pleasure doing business with them and will definitely choose them for future purchases. Couldn't ask for any better service.

RongfengZhang

28 de ago. de 2013

I bought a Mercedes Benz ML350 from Carmax couple weeks ago. Since it is a used car (MY2010), there are some problems. So, I went to the Mercedes Benz dealership EuroMotorcars at Germantown several times. My service representative, Gordon Perfater was very helpful and professional. He checked my car carefully and then told me what might cause these problems. Later he showed me some functions I didnt know before (this is my first Mercedes Benz). Finally, he promised that these problems could be fixed. He was so nice, very patient and knowledgeable. I had a very good experience with EuroMotorcars at Germantown.

mcroc76739

27 de jul. de 2013

Mr. Gordon kept us informed on the status of our new car from the day we ordered it until it arrived from Germany. He answered our emails during the evenings and weekends.We have purchased four Mercedes and other cars over the years traveling the country during our military days and we never received the level of service and the appreciation that we received from Mr. Gordon. We are enjoying our 2013 Mercedes-Benz C350 and will for many years.

Oscar

17 de may. de 2013

These people advertised a 2002 E class I drive 2.5 hours and when I got there is car was not what I saw. I even asked one of the sales people how can you see this car and call yourself a new car M.Benz dealer. He told me this is a good price. What happen to selling good cars.

Viator

2 de abr. de 2013

Euromotorcars Germantown sets the bar for all Mercedes Benz dealerships. They truly are "family" throughout the entire buying and ownership process. I am proud to have purchased 15 new Mercedes Benz from them. I "highly recommend " anyone considering a new vehicle to visit, look, and experience what we have throughout the years. GREAT DEALERSHIP!

Rakhee

3 de feb. de 2013

Horrible service! Went to get my washer for windshield checked. Topped it the previous day to see why it is not working. Took it for service at Euro motors at Germantown, they changed and charged like a freaking $225 for that washer they replaced.Came back home, parked the car and the mercedes symbol from the bonnet falls on the curb?? Okay, took a deep breath, thought would take it to them next week and show them. Went to work the next morning, got on 270, it starts snowing, I am glad I got my washer changed the previous day and boom the washer liquid finished in the car. It was snowing badly, could not see a thing. Was getting late for work, so parked my car on the shoulder and poured some water on the windshield and looked like an idiot doing it on a MERCEDES but it would turn into ice. Had no choice so called my husband, he left work, bought the washer liquid came over in 40 minutes and I got to work almost 2 hrs late just because I decided to go get my washer changed at Euromotors. Never ever ever going back to these guys!!So you change the washer, and you try to make sure it is working so therefore you finish the liquid. How about behaving like a MERCEDES dealer and filling up the darn thing, so that your customers would not have to be stranded for 2 hrs. Secondly how are the mechanics handling the car? How does the symbol come off? If you did something by mistake then fix it instead of just putting it there and then the customer can see it falling off??/

NewGuy in Town

30 de ene. de 2013

I considered purchasing a used Mercedes Benz. EuroMotorcars will do a thorough prepurchase inspection. They did - on two different vehicles. Very thorough: missed and due required services, obvious things like body and tire condition etc. One vehicle had a large number of individually-insignificant problems, but altogether they would have been expensive. The second vehicle looked and drove great, but the service department noticed the beginning of a small leak in a transfer case for which there is no aftermarket substitute, and has a $5,000 replacement cost. In both cases the information they gave me was well-worth the modest cost of the inspection. The cost was modest compared to the cost of repairing these low- or no-visibility problems. In both cases Charles Estelle in the service department arranged on short notice for me to come in the same day for the inspection - important since one of the vehicles was located 20 miles from the dealership and I do have a full-time day job.

CSAS

25 de ene. de 2013

We purchased a 2013 C300 4Matic from Ted Shepherd and the entire experience was the best we have had with a salesman in our history of buying cars. Ted was polite with a pleasant personality, and provided us with everything we asked for plus gracious hospitality. We highly recommend working with him.Additionally, Narsh Smith in the finance area is just as outstanding in customer service quality, honesty, and competence. The feel of the dealership is welcoming and this definitely played a role in our purchase being made there.

Poorly served customer

1 de ene. de 2013

I would not recommend Euro Motorcars or Abdul Razak as someone to do business with. Adbul Razak conveyed a lack professionalism and little regard for my time during my business dealings with him. After speaking with Abul Razak over the phone on 3 separate occusions, I drove over 2 hours to purchase the car we had discussed. Upon my arrival, I discovered that he had grossly mislead me on the condition of the car. I did not purchase the car and it was a complete waste on my entire day.

Saleem

17 de oct. de 2012

Ihave bought a GL 450 from Jimmy Tareen. He and his staff are wonderful people.

Fair Minded

21 de jun. de 2012

After 3 attempts over at Rockville BMW went horribly wrong, we approached Euro-Motorcars and spoke with Jim. We explained what we were in the market for. We were immediately impressed by his professional demeanor along with his expertise in the product, all refreshing in comparison. They had plenty of brand new stock meticulously kept and plenty of customer parking. As we worked through the deal everything was clearly and fairly explained which was very comforting. Once again Jim made us very happy that we chose Mercedes Benz over the other guys! This fully loaded 2012 C-Class 4Matic Sport Sedan blows away the competition, both in quality and price. Thanks again Jim for saving us from BMW.

light interior

28 de abr. de 2012

This is my third purchase with Euro Motor Cars and Larry Stringfield each and every time it has been a wonderful experience. I had totaled my car so I was very upset and was thinking I could not afford or deserve a Mercedes. I had certain requests so I was not an easy person to deal with. Larry met my every need. White car light interior and certain price, and 4 matic . I had the opportunity to test drive many cars and I compared many sales reps. Larry is the most professional knowledgeable and he put up with all my dramatics talked me up in price. It was the best thing for me. The one thing Larry said was at each accident I had three it was the car that saved my life each time. They were all bad accidents (Not aware I had an Eyesight problem) How could I drive something else? I am in sales and that was the line that kept going in my head. There is always a clincher. Larry's perseverance and I truly felt he cared what I wanted and what I was going to drive. He made me buy from him.Why would I trust someone else. Al was so wonderful too and so helpful with the finance part. You have A great team! I could not ask to be treated any better. Most of all I Love, Love, My Car!! Delete ReplyReply ForwardMovePrint Actions NextPrevious

hwoalang

23 de abr. de 2012

don't bring your car for service. they will break something and make you pay for it. also, when you buying make sure your interest rate is accurate. these people will take your money one way or another.

Doug Durans

13 de abr. de 2012

Purchased a new ML350. No dramatics to reach a fair price here, just a friendly (and sometimes joking) attitude. Larry is a most knowledgeable sales rep.I am a repeat buyer, having purchased a ML350 in '05. The dealership has serviced my car since then and will continue to do so with the new one. My service advisor and the maintenance crew have been exceptional!I have recommended this dealership to my friends too. This is how it should be.

PointAndClickMedia

21 de mar. de 2012

I've purchased two new Smart's from EuroMotorcars/Smart Center Germantown. They have a truly outstanding staff. Sean Sarraf sold me both cars. The first was a new 2010 basic Smart Fortwo Pure and recently I purchased a new 2012 Smart Fortwo Passion. Sean is great, he explaned the offers, listened to my needs and worked up a good price. I drove 3-1/2 hours for this dealer. There are no local dealers in my area, but there are a few Smart dealers a bit closer than EuroMotorcars/Smart Center Germantown, yet none were as efficient on working out a deal.The overall experience at the dealership is exceptional. The staff is knowledgeable, calm and happy to help and show you around. Paperwork was quick and they made us feel appreciated for our business.I'm a true car enthusiast. I've had 18 new vehicles in recent years. By far, the best dealership experiences has been at EuroMotorcars in Germantown. Now I just have to convince them to open a Smart Center in North central Pennsylvania!

Wiz463

19 de mar. de 2012

Paid attention to what I was looking for in a Mercedes. Great price. Great service. This is the second car I have purchased from Euromotorcars Germantown.

rdesantis555

29 de feb. de 2012

The service is what brought me to Euro Motorcars of Germantown. They've serviced a few of my vehicles over the years, always to my complete satisfaction. But because of travel, I've had my car serviced at 2 other Mercedes Benz dealers in the last year and the experiences were completely unsatisfactory.So when it came time to buy a new Mercedes, I decided to buy from that dealer that provided good service. I was fortunate to find Arnold Brown in the sales department. Arnold is the best auto sales professional that I've ever dealt with. This is my 4th Mercedez and I've owned 2 BMW's, and there are none better. Also, Narsh Smith in the Business office was very professional.

Pundits1

29 de feb. de 2012

I had been taking my sedan to this dealer for service and was impressed with their attitude and friendly way. When I decided to replace my 11 year old S-sedan, this was my first stop shopping.Not only was Abdul considerate of our needs, he went way beyond being curtious and caring about our satisfaction. He even dealt with my need for a color change without anything but sincere and helpful attention.Obviously, I will continue returning to Euromotor cars in Germantown.

Harj2

3 de ene. de 2012

This is the third Mercedes that we have purchased from the dealership and each time we were treated with respect,they didn't play any games or try to "up sell" us with a lot of dealer add on's. I really appreciate our sales consultant, Larry Stringfield who makes car buying a pleasure.

janicemichaud

31 de dic. de 2011

A great experience, my salesman, AC and the Manager, Jimmywere most helpfulthey made sure i got the car i wanted, and not sell me one that was alreay on the lotThey were very patient, as i was having a hard time picking my colorI highly recommend this dealer

J V Jordan

29 de dic. de 2011

Certainly enjoyed purchasing experience at Euromotorcars. Salesman Abdul Razak represents dealership quite well. After ascertaining what I was looking for in new automobile, Mr Razak was able to locate vehicle and have it brought to dealership. Looking forward to continued business with Mr Razak and Euromotorcars.

shezavay

21 de dic. de 2011

tho most knowlageable ane experienced staff in the whole metropolitan area.i have already recomended the euro motors to all my freind and family and they are a five star dealer in the area.

aag040

19 de dic. de 2011

This dealership went out of its way to prove to us that their car was the car we really wanted. First, they gave us the current model year (2011) as a loaner for an entire day in order to really take a test drive (they held a minimal deposit that was refunded). After the day's test-drive we returned to the dealer and ordered a car in the 2012 (next model year - the current model year was running out of cars with the options/colors we wanted). The dealership honored everything they promised at delivery (price, trade-in vlaue, etc.) Some weeks later, the sales person even made a house call to program the home-link door openers as a favor to us since we had older door-openers and couldn't figure out how to make the home-link work. That was way above what I would have expected a sales person to do.Such was our treatment with trading in one car that some months later we went back and bought a second car from the same sales person.My only nitpick is that the finance portion and paper-work signing always takes way too long. But that's any dealership and there is no way around that process.

gobi30

9 de dic. de 2011

I have been a customer for over 6 years; recently bought my third Mercedes from Euromotor sales consultant Jeff Burch. The only reason I always come back the outstanding treatment Jeff gave me, his peoples skill and professional service is outstanding. I will always be a loyal customer

reza59

17 de nov. de 2011

Service Manager Charles is professional and very helpfull explaining the work done. Also, Rick Richards follows with customer to make sure work done is satisfactory.

JohnPascoe

17 de nov. de 2011

I have been a Mercedes owner since 2004. I have always used Germantown Euromotorcars for service both under warranty and out of warranty. They have consistently done a good job on the car, priced the service well, and most of all, served me as a valued customer. They give me a mercedes loaner, they wash my car inside and out, they are on time, and the place is clean. I also recommend Dave Hutchison as a service manager. He is friendly, straighforward, honest and easy to talk with. Highly reccommend Dave....

palmeka2

16 de oct. de 2011

My experience with a new car purchase was as close to perfect as it could get. I was undecided between a SUV and a sedan. My sales consultant, Larry Stringfield, took the time to get to know me and understand my needs. He was then able to offer a recommendation on what would best fit my needs. I ended up the a sedan and I love it! Also, the price negotiation was no stress at all - thanks to the professionalism of Scott Webber. I'm sure our next vehicle purchase will come from EuroMotorcars in Germantown.

at^734%BE08

13 de oct. de 2011

We love our Mercedes cars but this last experience with Euromotorcars G'town was the worst car buying experience we'd had (and we'd bought quite a lot of vehicles over the years). Salesman lied, service for the due slip was not good and the loaner (really rental) was also poor. We just found out that the car had a damage claim and now other dealerships want to reduce the trade in because of that. We asked at the time of purchase if there were any known issues or problems and the salesman said no, he had the history/car fax report to prove it. Now we find out that was bogus. We will never go there again for service or sales and would not recommend them to anyone.

nickp

15 de sep. de 2011

I needed to bring my recently purchased Mercedes to a shop for a MD safety inspection. I was a little apprehensive of taking the car to a dealer given that the cost can be higher that an independent service shop. However, I did a little shopping around by phone and found that their cost is in line with others around. I decided to try this dealer out and see how the overall experience would go. To say that I was pleasantly surprised is an understatement. The service department and Dave in particular were amazing. They should be a model for an industry that is plagued by shoddy work and missed expectations. I don't know about the car buying experience with this store, but I will say that the next time I need any service done on my Mercedes, I will be calling these guys first. Some of the things that stood out for me were: ease of dropping off my car and getting checked in, speed in getting a loaner car (Enterprise desk is right next to the service desk), call-back time (about 2 hours) to discuss what needed to be done to the car, meeting their stated repair time, receiving a call and an email stating the car was ready (invoice was attached to the email), quality of the work, washing the car, the comfortable waiting area, and coffee!Thank you Euromotorcars of Germantown!

top

15 de sep. de 2011

Rob Fetterolf, is without a doubt, the best Service Writer I have ever dealt with. I have own my 2 Mercedes for several years and it took time to find a Dealership and Service Dept within that I feel total confidence. Any time I have taken either of my vehicles in for general servicing or a problem, Rob was there to ease my mind and kept me abreast of all action needed or being taken with my car.He has recommended various ittems that needed attention right away and suggested things that could or should wait for a different time. Each time he explained was it was needed or to wait.I honestly feel he takes a real interest with each person he deals with. The entire staff inthe Srevice Dept at EuroMotors Germantown in of the highest professional level. Great job and Tanks to All.

dkf

8 de sep. de 2011

I have worked with Rob Fetterolf for the service and repair of my vehicle. He has alwyas been couteous, informative, and responsive. Having dealt with several service providers over the years, I can say, without hesitation, that Euromotorcars Germantown is the best and that Rob has been the most helpful of any of the people I have dealt with. Even if the cost is not the lowest around, it is worth it. Shopping price makes no sence given the high quality of service.

chrissey07

5 de sep. de 2011

I have a bill for almost $2,350.00 & my car is still not fixed!! My windows go down when I lock my car. My truck I am going some place to get that fixed! at a much cheaper price. Because I have a Mercedes I am not rich!! It was a gift.My side mirror is not secured! I can go on & on. I deserve a credit on my bill & I'm not alone on this thought.I went to Euro in Germantown because I was treated very well before but enough is enough!!!I think you need to check out your mechanics, make sure they know what they are doing.It was not Rob Fetterolf fault!Thank you,Chris KlineP.S I do not want to check that I accept the terms but I have NO CHOICE!!

Mike Thompson

30 de ago. de 2011

Mr. Winfield is an outstanding service provider. Even though I started coming to the dealership with a used Mercedes under warranty, Mr. Winfield has always made me feel like his most important customer. I have often heard people say they would stay away from dealerships for service due to higher costs. My experience at EuroMotorcars Germantown has been exceptional, and well worth the investment for excellent service and support.

judy0129

30 de ago. de 2011

I really am happy with everything about EuroMotorcars Germantown. Rob, is very knowledgable, personable and very friendly.I have NEVER received so many smiling faces which is a result of a warm welcoming right from the start. I love this dealer and the the professionalism received upon my every arrival.

albertfcruzat

26 de ago. de 2011

I would like to express my appreciation for ROB who has taken care of my small and larger concerns/problems - these have ranged from my Disk Magazine working only sometimes - to problems with the Rear-Lift Trunk Door of my ML-320 which after a bad repair by another Dealer was defective - Rob advised what to do to me and offered to tell the Parts Numbers to the guys in other shop ( which has already been paid by the Insurance = GEICO) Thanks a lot Albert

AshKapur

28 de jul. de 2011

Their extended warranty is so full of holes you could drive a Mercedes Bus through it. The claimed that something that clearly should be covered was not explicitly included (nor was it explicitly excluded) and wanted $900 for a simple job

toy4dno

11 de jul. de 2011

Upon my arrival at the service department each person I interacted with was very professional and respectful. Paul the service person taht assisted me was no exception. He was very personable and knowledgeable as well. It is not often you leave the service department at a dealership with a "warm and fuzzy" feeling of not being ripped off, but I did during my recent visit!

Anne-Louise

9 de jul. de 2011

I bought a used car from this dealer, and have always had it serviced here. Unlike many specialists, who can make you feel foolish or irritating when you question the recommendations and services they are doing to your car (particularly when you really don't know much about mechanics), Ted was thorough, concise and completely non-patronizing.

JLockwood

30 de may. de 2011

I was toying with the idea of buying a convertible, but had not completely decided even after driving many different makes and models of cars. At this point I arrived at Euro Motorcars in Germantown and was immediately greeted by Larry Stringfield who is one of their sales representatives.I immediately fell in love with the E350 convertible, but since I was not initially considering a Mercedes, I had a ton of questions. Larry took an extended period of time on two separate occasions to patiently answer my questions and made sure that I understood all of my options. Without my realizing it, he even stayed over an hour past closing time on my first night there. Despite the extended time he spent with me, he never pressured me or tried to move in to "close the deal". He was extremely knowledgable about the car and simply continued to serve me until I was able to come to a decision that I was comfortable with (and still am!).I have now had the car for close to three weeks and Larry has already called to check in with me a couple of times - not to sell me anything else, but simply to make sure that my total car buying experience (even after the sale was done) was exceptional - which it was. I test driving many different makes and models of cars over the last month, I have met many friendly and helpful sales people, but Larry and Euro Motorcars stand head and shoulders above the rest.

JPatience

23 de may. de 2011

Let me first say that buying a Mercedes was the furthest thing from my mind. Then a friend told me about her experience with Abdul Razak at EruoMotorcars in Germantown and suggested that I give him a call. Im now a proud owner of a Mercedes-Benz. Where do I start? Probably with Abdul himself never in my car buying experience have I ever found a more informed professional; he knew absolutely everything there was to know about my car. He respected the fiscal boundaries I set and at no time did I ever feel pressure to close the deal or that he wanted make the sale he was genuinely committed to finding just the right vehicle for me on my terms, something that Ive NEVER experienced in the past. I had complete confidence in Abdul and told my husband that if the car I wanted within my parameters existed, he would find it for meperiod. And he did.I made the drive during rush hour a few times out to Germantown and would do it again without blinking an eye. Thats how impressed I am with the overall level of professionalism at EuroMotorcars. It was, and as I enjoy my Mercedes, continues to be, worth the trip!

Daspub

20 de may. de 2011

The service managers at Euro Motorcars Germantown are first rate. I've worked with Charles Estelle and Rob Fetterolf, and both of them are professional, upfront and friendly. I always feel well taken care of. I've purchased two cars through this dealership, and have only used the dealer's service. I appreciate their flexibility in scheduling, love the free loaner Mercedes (no need for shuttles, or my wife having to pick me up and drop me off), and appreciate the way they stand by their brand.

Ron Payne

12 de may. de 2011

My overall experience for the last several years at Germantown Euro has been very good; this is due to my service advisor Dave Hutchinson, would strongly recommend him (he is fair, knows the product line, quality work performed and is customer focused).

mschris

5 de may. de 2011

Fred Gordon is the best. I called him after 3months and he still remembered me. For your info, Fred is not a pushy salesman; you are in good hands with Fred truth me.Looking for professionalism and superb service, Try Fred Gordon at Euromotors, Germantown. I am not saying that other salemen are not good, just try Fred and see for yourself. He is a born saleman; the best of the best. Fred Gordon, May the "Bread of Heaven" continue to feed you till you want no more. I appreciate you. HIGH FIVE for you Fred. Thank you so much for all your help! Jim Tareen, the sale's manager and Nash Smith made my purchase a piece of cake. If you are looking for a pushy saleman find someone else... I got a very good deal for my C300...thank you very much!!!

Stoves48

4 de abr. de 2011

I recently purchased my second car from Euromotorcars Germantown and Ramesh. A good portion of the reason I came back a second time was because of the outstanding service I have received from both Ramesh in Sales and Ted in Service. I absolutely hate the process of buying cars and have always left it to my husband. There is no other dealership I would have gone to and felt comfortable buying a car on my own. But because of the relationship I've developed I had no problem buying this without assistance. I knew that I would not be taken advantage of because I was a woman. I so enjoy my dealings with Ramesh and Ted because in addition to providing great customer service they also always treat me with respect and don't presume they should only talk to my husband about matters dealing with my car. As a side note I also LOVE my new car but truly the main reason I came back was because of these two guys and how great they are at what they do. Thanks so much for restoring my faith in car dealerships!

miral

30 de mar. de 2011

It was a great pleasure to work with Fred Gordon in purchasing a new car for my wife and leasing another one for me. He was very friendly and very knowledgeable. He explained in great detail the cars we were interested in and showed us several options. My wife and I had a great time during this process. Thanks very much Fred.

Dvazquez

29 de mar. de 2011

Even though there is a Mercedes Benz dealer closer to where I live (Virginia), I was very impressed with the excellent customer service I received when I purchased my previous Mercedes Benz two years ago; therefore, I decided to go back again to EuroMotorcars in Germantown, MD. As soon as you walk in the door you feel welcome and they are willing to do the best to please the customer. My salesperson was very interested to know what exactly I wanted and I got it, they are very professional and offer outstanding service. The best dealer I have ever visited and I have to many.

KatC

21 de mar. de 2011

I could not be more pleased with EuroMotors of Germantown, and my sales professional Eric Sofon. Everything from the general environment of the dealership to the integrity and professionalism of everyone I dealt with was top notch. I had been driving a 3 series BMW for 5 years and it was time for something new. An all wheel drive was important since I wasn't able to drive my BMW in the snow. I had seen a certified GL 450 online and emailed the dealership. I was lucky to get set up with Eric. I was instantly in love with the suv. I got a GREAT deal and was treated with the utmost respect. The Gm even went out of his way to greet me and my husband and offer his card. I am so pleased with my experience that my husband will be trading his Lexus for a Mercedes. There is a reason that I live in Tysons Corner but drove to Germantown for a car. You can consider me a customer for life. The other dealerships should be worried!

scampers

17 de mar. de 2011

We discussed the necessity of purchasing a new car for at least two years. Because we did not want to deal with the hassle, we delayed even visiting a dealership. We found our experience with Arnold Brown at Euromotorcars in Germantown to be most pleasant. My initial visit included a test drive with Mr. Brown. He explained features clearly and took me on a complete tour of the whole service facility. When I returned with my husband several months later, he remembered me immediately and was enthusiastic about the follow-up visit. He remained highly focused, answering questions and seeking assistance when he needed to consult. The two of us took another test drive. After the test drive, we discussed details including a USAA insurance price advantage. He did not pressure us in any way and was highly respectful of our cautious nature.When we returned a few days later to finalize the purchase, the whole staff including Arnold Brown, made the process quick, easy, and efficient. After purchase, we have received several follow-up calls. I feel the dealership will be there for us if we need help in any way. We are grateful that the experience was as stress free as possible.Margaret Kelley

shewat

5 de mar. de 2011

The service at this dealership was amazing. From the time we hit the lot our salesman Sammy was attentive, kind, honest and knowledgeable. He listened to what I wanted and found a few cars he thought would meet my needs. I traded in my 525 BMW and could not be more pleased with my 08 E350 4 Matic! I origian;;y came in for a C300, but based on my needs and the luxuries I wanted, this was the best car for me. Everyone fro Sammy to the finance guy to the Manager was extrememly kind and appreciative to my husband and me for choosing this dealership. I would recommend this dealership and Sammy to all my friends! SRWFrederick, MD 21701

vananderson

15 de feb. de 2011

Had a great experience in buying my new Mercedes at Euro Motors in Germantown. Jim Pratt my salesman was a true professional in every way. He keep me informed as to changes in leasing and financing terms as I made the decision to purchase. would recommend him and the dealership to anyone I know.

mbwash

5 de feb. de 2011

I contacted the dealership and was put in touch with Danny Nasr. I gave him the specification and an approximate price. He called me in an hour and had found the car and had worked out the price with the business office that I was satisfied with. I told him when I can come in and told him to have the paper work ready.When I got there the car was ready and all the paper work in place. He went over the the specification of the car and all the important issue in detail. Dealer offered me additional options that would save money in the long run. I was out of the dealer ship with the new car within an hour. Nice work and kept their promise.

Second time buyer

4 de nov. de 2010

I received terrific service from EuroMotorcars Germantown and specifically from Abdul Razak and Jimmy Tareen during the purchase of my '08 E350. I contacted the dealership from London, UK and requested that they locate a vehicle for me with very specific criteria. The dealerships showed patience and understanding in locating and ultimately making this purchase by email and phone extremely painless. Abduls willingness to keep me informed of his efforts made it an easy process and it was as easy as if I was at the show room and I was thousands of miles away in London.This being my 2nd purchase from EuroMotorcars Germantown I look forward to having the vehicle serviced there. In the past I have received excellent service from their Service department and I look forward to continuing that relationship.

rdana

7 de oct. de 2010

I have been looking at buying a C class for a couple years, but I'm very indecisive and kept chaning my mind about what I wanted. Larry was very patient with me, gave me pros and cons and feedback on the different packages available. When I finally made my decision he had the car for me within 3 days. The paperwork was fast and smooth. We had one issue within hours after leaving and it was corrected immediately. I hope to be a longtime customer.

dlfilbert

28 de sep. de 2010

Euromotorcars Germantown consistently provides superior customer service. Rob Fetteroff is a consumate professional and I trust him completely with my Mercedes. Service has been superior and everyone from the person I meet when I drive up, to the car rental agents to the person who delivers my car to me when my service is complete are very friendly, professional and go out of their way to please. My hat is off to Rob and his team.

Oumma

28 de sep. de 2010

I have been to the Euromotorcars service department a few times, to get my car serviced, and the service has been exceptional. Friendly, fast, courteous....I recently went in because of an issue with my sound stsytem. They fixed it quickly and just made me feel like a very valued customer

rafsoule

24 de sep. de 2010

When i came to buy a car, i was the most confused person ever. i wanted something i cannot afford but, Larry was able to bring me back to reality. I am so happy with my red C300 Mercedes! I get complements everyday, it fits me i look great and sexy in it! When i think i almost did not get that! I had the best experience ever!

larry1234

22 de sep. de 2010

Excellent dealership. Easy to work with. Use to drive only Audi's now I wouldn't go back because of the way one of there dealerships treated me. Always friendly and cooperative. Nice to have a loaner car as well. have recommended the dealership to others. Thanks keep it up. Tom Clendenin

MI HWA

7 de sep. de 2010

SHE DID A GREAT JOB!!!!SHE WAS VERY EXPERIENCE IN HER JOB AND I WOULD RECOMMEND HER TO MANY OF MY FRIENDS AT WORK,SHE WAS GREAT IN HER CUSTOMER SERVICE TO US AND MADE FEEL GOOD ABOUT EVERYTHING THAT MADE US TRUST HER IN MAKING THIS PURCHASE FOR THIS NEW CAR.GREAT JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

robbergman

30 de ago. de 2010

Craig Kern was great to work with. He was knowledgeable and delivered the vehicle on time as promised. I felt like everyone walked away with a fair deal. I have leased two other E Class and have purchased a new GL. This is the first time I have purchased a pre-owned vehicle, when it's time to purchase another, I'll be back to see Craig.

gmgrimmett

27 de ago. de 2010

Arnold Brown was a particularly helpful, friendly and attentive sales agent - and most importantly, gave us a great deal on our new car! He also went out of his way to make trading in our old vehicle as easy as possible - and at a great trade-in value! We thoroughly enjoyed our experience.

bfterp77

13 de ago. de 2010

Arnold responded to my late night internet inquiry early the next morning. Struck the right balance between following up and giving me space and time to consider his deal. Price was great and process of delivery and trade was very efficient. I was in and out of the dealership in less than 2 hours. Arnold did what he said he'd do.

bcordell

11 de ago. de 2010

I have purchased at least 6 autos from dealerships in the past 20 years. This was by far the easiet auto purchase I ever made. We came to terms on the price almost immediately and I drove away with my new car that evening. I came back the next day, met with finance and paid for my auto. I was in and out of the dealership, car completely registered, tagged and cleaned in less than 1 1/2 hours. I noticed a couple of nicks on the paint, brought it back the next day and waited while it was touched up at no charge. I would hightly recommend this dealership and my sales rep. AC to anyone.

bghenson

11 de ago. de 2010

I had a wonderful experience at EuroMotorcars. My salesman was attentive and accommodating. It was a completely painless experience. I was prepared to be there all afternoon--I even brought snacks. Things moved so smoothly and quickly, it felt like they gave me the keys as soon as I walked in the door! I can't think of a better way to spend a beautiful Saturday afternoon!

lgdriver

3 de ago. de 2010

EuroMotors has been involved in 3 purchases. They've been fair, identified incentive programs and provided aggressive pricing without a lot of hassling. I've bought cars from a half dozen dealerships over the last 10 years and they been by far the best to work with.

lmd1218

2 de ago. de 2010

This was the greatest experience I've ever had in purchasing a new car. The Salesman, Mr. Arnold Brown, was very informative, helped me with my purchase and let me take two test drives on two different vehicles. He was very courteous, patient and anxious to minimize any anxiety I might have had. Because of his professionalism and the friendliness of the other staff, I felt that I was treated respectfully and that he was interested in my being happy with my purchase.

jgrant

22 de jul. de 2010

I purchased a Mercedes Benz in 2008 at Euro Motorcars in Germantown with sales person Larry Stringfield. The first-rate service he provided made the experience a joy, which is why I purchased a second Mercedes through him last week. The entire staff is always attentive and ready to address and resolve any concerns or matters you may have. I always take my car there for regular servicing, as I know that I can count on picking my car up in a timely manner, and with the best loaner service in the area available to customers. Larry and the entire staff take great care of EVERY customer at Euro Motorcars. I look forward to my next purchase there in 60 months. :-) Jennifer G.

tiggr927

20 de jul. de 2010

I had a great experience at this dealership in leasing a new R Class. I have been to multiple Mercedes dealerships around the area and most were not very helpful or seemed to even want my business. Our sales person Minsu Shin actually listened to what our needs were and got us the best deal possible. Actually this was the first time I came out of a dealership feeling that the salesperson was working for me and not the dealership. As well, I met with the sales manager who stopped by to greet us and even he seemed to want to work with us in getting the amazing deal that we did. I have been shopping around for an R class for 2 months and not one of the many dealerships I went to was even close to the price we got at Euromotors in Germantown.....

crosswc

14 de jul. de 2010

Arnold Brown and Rick Richards provided excellent service and an excellent price. I had worded with other dealers and Euromotors was the last before I was going to make a final decision on a car. Arnold made the decision so easy because of the price but also the way in which they gave me fair value o my trade-in. Arnold made the whole process easy and was prepared when we arrived so that we were out the door in no time with a new car.

Tamara Robertson

3 de jul. de 2010

My name is Tamara Robertson, my Sales consultant was Craig Kern and my Business Manager was Narsh Smith.Both where professional and answerd all my questions and concerns and very helpfull.It was a real pleasure working with Craig Kern on getting my vehicle (price, color and everyhing I wanted in a CLK 350), he was alwasy availabe for my calls and questions and one of the most nicest people I have ever meet and truly enjoyed working with him on getting my car and he made entire expierence easy and smooth.thank you so much,Tamara Robertson

kmcc415

28 de feb. de 2010

I was in the market for a 2008 R350. I saw a car on the internet and my husband and I decided to drive to Germantown to see it. I was shocked that they even showed me their inventory. The car was disgusting, they hadn't detailed it. it was if the previous owners had just dropped it off. Whomever they were had no pride of ownership bc the macadamian interior was basically balck from floor to sealing. I was so turned off by it I was wondering if I even wanted that model at all. I asked that we go back inside to see what else they had. Eric was nice and patient which I don't blame him for the way Euro is operated. Every car we looked at, had not been detailed. We were showed 5 different cars, and not one of them were clean. I don't know about them but a first impression is all I could think about... Needless to say we didn't buy from them we went to Annapolis and bought our car. Euro, I would suggest detailing all cars before showing them to future customers or not showing them at all...

V_S_Nair

23 de feb. de 2010

I've purchased 3 vehicles from this dealership. 2 new and 1 used.Fred, for the new cars, has been great to work with. Very friendly and provides you with all the details that you need. Same should be said about Ramesh, from whom I bought the used car. And on the service front, Dan is absolutely wonderful. He makes sure that all the concerns are addressed and once the vehicle is serviced, he personally will call and let you know the details. Overall, its a great dealership. Great people to work with and they make sure that you feel comfortable with your purchase or service. Highly recommended.

zich6

24 de oct. de 2009

I called to purchase a pre-owned vehicle. Craig said he would do a search and call back in 2 days - never called back. I also needed a second Smartkey fob. They gave me a price of $277. Since that was way high, I called all twelve dealers within a 60 mile radius. They were the highest by over $25. Because dealers want you to go twice to them, once to order and once to pick up the fob and this dealer was the closest, I asked them to match the price of another authorized MB dealer. They refused.

kime410

17 de oct. de 2009

I was in the process of car shopping and I was assisted by sales associate Eric who was very helpful and professional. I was able to test drive all the cars that I was interested in and although I changed my mind on the class of car I wanted 3 different times he was not annoyed and continued to be very helpful. I definitely recommend this associate and dealership my experience was very great. Thank you Eric.

avacterna

5 de may. de 2009

My experience with this dealership was the most ridiculous car buying experience of my life. The car I was looking at was a pre-owned Porsche 911 Cabriolet. The salesman Bruce got the keys, and then he asked me if I knew how to drive stick in which I told that I did, but also commented that I hadn't driven one in a few years. Based on that information alone he REFUSED to let me even sit in the driver's seat let alone drive the car. He told me it had too much power and that he didn't want to risk a crash, and offered to drive me around. I simply told him that this was ridiculous and that I have been driving stick most of my life and that it was a non-issue. He still continued to refuse to let me drive the car at all.When we got back to the dealer he spoke to the manager and said the BEST they can do was take me to an empty parking lot. HELLO?!? I'm in the market for a high-performance sports car and they are telling me the the best they can do is let me drive it in a parking lot?!?I simply told him that this was a huge waste of time and left.I honestly can't believe how a dealer can treat a customer that way and this has left a very bad taste in my mouth.