Anthony Tomassi

17 de ago. de 2016

Yesterday I went into executive Jeep because my lease was coming to an end for my 2014 Versa. I had previously worked with Don who seemed to bend over backwards to help me get the right price the first time. I willingly went back to him because I knew he would treat me well. Don had shown me several vehicles that would be in my price range and finally set me at a beautiful 2016 Altima. I was happy and ready to go and when the paperwork was being finished I was told there was a problem through the dmv saying I had previously dropped my insurance ( Which I didn't) and they couldn't register the car.After several calls to the dmv I got no information or was put on hold for well over an hour. I finally went to the DMV and after waiting 30 minutes I was given the same phone number to call that I had already called and got no information from. I left feeling saddened that I had already put the deposit on my car and may not be able to go home with it. When I returned to the dealership i was greeted by the general manager Michael who immediately wanted to help me get home in my new car since I had already been at the dealership for 6 hours.Michael took my insurance information, license and all needed paperwork and went to solving my problem. He called the dmv to get my insurance situation figured out and within 45 minutes had it solved and stricken from my record, the DMV wanted me to pay a $200 fine which I refused when I went to the DMV the first time. Michael was professional to the nth degree as was Don and the rest of the staff who got me my vehicle. I couldn't be happier that at the end of the day, I got to drive my new vehicle home after a long, hard day of dealing with the terrible DMV.Thank you everyone at Executive jeep!!!