Outback_2012

1 de oct. de 2016

As of August 2016, I must update my review of Fairfield Subaru based on my most recent experience after a serious and repetitive engine malfunction on my Certified Pre-Owned 2012 Outback 3.6r Limited. On the THIRD INSTANCE of the engine malfunction, after they replaced the Knock Sensor as the "cause", they kept my car for 10 days to perform "advanced analytics". They then decided to replace a wiring harness under warranty. Service Manager Mike Lieb told me a wiring short was likely to blame due to his mechanic's error installing the Knock Sensor. That's the good part. **NOT so good were numerous inaccuracies in their documentation of the problem and their fix. This is essential information for warranty purposes regarding a repetitive and critical engine malfunction. **Along with SEVERAL additional concerns I discovered, I attempted to reach Service Manager Mike Lieb numerous times but he refused to return my calls. I escalated this to General Manager Whahid. We spoke by phone and I detailed my concerns. He promised to investigate but 2 weeks passed and he refuses to return my calls. I confirmed he has been on-site. I am left with serious concerns and my only options are to contact the California Bureau of Automotive Repairs and corporate Subaru of America to report this highly questionable conduct. I trusted these people for more than 7 months...that trust is gone. The new phone number for the B.A.R. is 800.952.5210 or autorepair.ca.gov.

Rebbecca

26 de sep. de 2016

George was helpful and informative. He took the time to show us our option and was very familiar with the different models Subaru offers. When I am ready to take the leap I will definitely be back to Fairfield Subaru. Thanks George!

Eduardo reyes

5 de jun. de 2016

Rahul is very helpful and Mike, service manager. Did an extra mile for the customer

BroncoFAn

26 de mar. de 2016

Searched online for the car I wanted and the Internet Salesman help find the exact car we wanted and brought it in form another dealer and make this the easiest car buying experience I have ever had.

Cathy s.

23 de mar. de 2016

We just got our 2016 outback and we loved the one price no haggle way of doing business. They don't haggle and they don't go back and forth, just straight forward pricing and we like that.

Subarucmp

5 de mar. de 2016

Experienced some minor issues with my Forrester while on a business trip. Though not from their area,they treated me fantasticly. Gave me a loaner, I had them do,some regular service while they were at it. Car was ready in just a couple of hours. What a great group to do business with!

Aldo

28 de feb. de 2016

I went to this dealer not sure which model Subaru I wanted. After a test drive I decided on an Impreza. I didn't buy it that day because I wasn't prepared to negotiate on price and features. The sales person, Sukhi, didn't pressure me after I told him I would come back after doing some homework.A week later and better informed on the car I wanted, I returned and purchased an Impreza. Knowing what model I wanted, and its price with options, was very helpful in negotiating the best deal. The finance manager worked with me in providing the lowest interest rate, maintenance, and service options. The entire transaction from walking into the dealership to signed documents took less than 2 hrs. The car was delivered to my house in Vallejo in pristine conditions the day after.

APS

17 de feb. de 2016

We bought our Outback at Fairfield Subaru, and the salesperson went above and beyond to help us make the deal. We have now taken it in for its first service appointment, and the service staff did an outstanding job. They were friendly, knowledgeable, and professional. The appointment was easy to set up online, and the job was done in a very timely manner.

Kiwi kid

25 de nov. de 2015

The staff of this dealership went out of there way to accommodate me. Best experience ever... And I love my new Outback. Thank you so much for making my experience incredible. I really do appreciate the professionalism.

Kat's meow

29 de ago. de 2015

I was in the market for a 2015 Subaru Outback and began calling around to determine inventory. The closest location for me was Livermore Subaru, however they were out of stock and did not have any new shipments coming in for a 4 weeks. After a few more calls I contacted the Fairfield location, since it was somewhat close to my boyfriends home. Hannah in the sales department answered the phone and was very knowledgeable! She delivered clear, concise information to all of my questions. I had done quite a bit of research and I was so impressed that she was at the top of her game. Before making the hour and a half drive I wanted to see where the pricing was since these cars were in such high demand. She quoted me the lowest price, over the phone that beat all of the 4 dealerships by $3-5K!!! Hannah mentioned it was the internet price, and she would honor it for me. She asked for my cell number and sent me pictures of the car before I made the drive- which was a nice touch.I got in the car with my son and boyfriend and drove to Fairfield. After taking the car for a test drive with Hannah, and asking her a million questions, we sealed the deal. I have purchased 4 new cars and this by far was the most amazing experience- very painless and fast. The entire staff was wonderful and had a great deal of class and pride in delivering the very best customer service experience. This was genuine- not cheesy or forced as I have experienced in the past, just doing their jobs so well it surpassed my expectation. I dread buying cars, and it usually is stressful because the trust is not there for me and I am always reading between the lines to make sure I am not getting ripped off. Step by step it was easy, and all of the information was clearly explained. They offered us drinks and even a Starbucks drink of our choice. I felt like we were buying a BMW! Hannah and I stay in touch and I have even called to ask questions about the car- she has always been so sweet to help with her friendly demeanor. I have called the service department as well with some questions. Megan answered the phone and she was very helpful. I drive 70 miles a day for work, and wanted I stay on top of the maintenance schedule. The appointments locally were booking out a week, Megan asked if I could come in that same day and she would juggle things around for me....and she did. :)WOW! Long drive, but they have me hooked. Quality people + quality cars= happy customer!