rand

5 de sep. de 2014

I heard about your car dealership on T.V when I was in the market for a new car and I decided to give your place a try. And I am very glad I did, I was able to buy a new truck for my father. And he loves it.

sjacos

26 de ago. de 2014

My friends told me about this place and how the prices are unbelieve just like the cars. I stopped by with my family to check out the vehicles, and I am glad I was able to take one home. The whole process was very calm and stress free.

sjacos

26 de ago. de 2014

My friends told me about this place and how the prices are unbelieve just like the cars. I stopped by with my family to check out the vehicles, and I am glad I was able to take one home. The whole process was very calm and stress free.

madison

8 de ago. de 2014

I have been a past customer here, a long time ago, and I decided I needed a second car so I decided to stop by Family Trucks and Vans for my second car and thankfully they still have amazing customer service and the prices of the quality cars they sell is still an awesome price.

Wonderful

14 de jul. de 2014

Wonderful! Dan was a miracle marker for today. He was able to help me find the right car with the right price. Will highly recommend to all!!

jacobb161

14 de jul. de 2014

Wonderful! Dan was a miracle marker for today. He was able to help me find the right car with the right price. Will highly recommend to all!!

alexanderhet

30 de jun. de 2014

The whole experience was really great. I was searching only, and I came across Family Trucks, and took a swing at it. Loving my new Ford.

alexanderhet

30 de jun. de 2014

The whole experience was really great. I was searching only, and I came across Family Trucks, and took a swing at it. Loving my new Ford.

Billy

13 de may. de 2014

The people here are very friendly, helpful and honest to deal with. I heard about my friend buying a car from here with a really good deal, so I decided to check it out.

Jim

5 de may. de 2014

I had a great experience with Family Trucks and Vans. Spencer was wonderful to work with and assisted in the entire process with no issues. He went out of his way to help get me get to the dealer in-order to pick up my truck. I have not found anything wrong with the vehaicle and it is working great. I would encourage anyone to go to Family Trucks and Vans. Greta staff, great vehicles. Jim

BryantGarrison

4 de may. de 2014

I made an appointment to look at and test drive a $15,000 truck that I was very interested in. Went to family truck and van, where I was greeted by about 6 sweaty men drinking monster energy drinks. when found the salesman that I talked to a few days prior I had to take about 5 laps around the lot with him until we finally located the truck I made the appointment to see. The salesman had very little information on the truck. I felt like I was telling him the specs, I also had to tell him the radio tuner and air conditioner didn't work, I told him a common problem with the model and year was that the radiator leaks fluid into the transmission causing it to fail. He pretended he didn't know anything about that though. I took it for a test drive and within 2 miles I could tell something was very wrong with the transmission. This dealership was asking 2500 dollars over the kbb value for a vehicle that was nearly undriveable. It seems they make their money by tricking people into buying unreliable cars for top dollar, knowing they will be getting paid to fix them soon.

joshuac

22 de abr. de 2014

Best experience at a car lot! Good, Very kind and friendly. Loved my car too. Bobby was sweet.

KimmieK77

19 de nov. de 2013

Found a vehicle I liked on KBB.com and contacted this dealership via email. Was able to set a time to meet and test drive the SUV I was interested in. Of course staff was very polite as they are trying to make a sale. Unfortunately their location is off Broadway where the speed limit is only 35mph, so you are truly unable to get a good feel for the vehicle. But I didn't think about that when I was there, only thought about it after I bought it and the next day on the highway the transmission wouldn't shift gears past 40mph. Immediately called Family Trucks and Vans and was told someone would get back to me. So while waiting for a return call I go to pick up my kids from school and the car won't start. Instead of turning over it was making a loud screeching metal on metal sound. They tell me to bring the car back and they will fix. I had to beg for a loaner from them and they gave me a HHR milk truck, which had no back seats and I have 3 kids. I mention this to them and they say that's all they had. So I took it, had it for 5 days when they called to let me know my SUV was fixed and I could come pick up. So driving home from dealership in my car on Broadway doing the speed limit of 35mph, get on the highway and the car won't shift past 40mph. Called FT&V's again and they told me to bring back the next day, which I did. This time they gave me a mini van that smelled like 10 ashtrays and had gooey red stuff all over seats and floor. But once again kids and I make do. They have my car for an additional 5 days and call me to come pick up. Of course when I pick up it doesn't shift past 40mph. I called them back and scheduled another time for my car to be in their shop. This time they give me a Kia Sportage as a loaner. They told me they were going to have to send my car to an actual Transmission shop to have the transmission repaired. I told dealership I would need something in writing stating that the repairs were going to be made to the vehicle and that the repairs would have a warranty. So they wrote up a service agreement and had me sign. I asked for a copy of it and they said their copy machine was down and they would mail my copy to me the next day. Never received a copy, a response to my email about the copy or a return phone call. So I'm driving the Kia and on the 4th day attempting to leave my sons football practice the Kia, their loaner car won't start. I get it jumped and started and the check engine light is on. I immediately call Family Trucks and Vans again, for them to say, "Oh, your trucks repairs have been completed, we will come and swap out cars." Which was great, but why the heck did they not call me and let me know my truck was ready for pick up? Why did it take me calling them? So during the those 3 weeks the bank that financed me had been calling to finalize the loan and said they are unable to pay the dealership until I have possession of the vehicle being financed. So I was happy my car was finally fixed, was taken to actual transmission shop and had a warranty. I decide to be a nice person and call the bank to let them know the vehicle was on its way to being delivered to me and to go ahead and finalize the loan, when I am told by the bank that they already finalized because they were told by the dealership that I had possession of the vehicle all along. I was livid. I started questioning if any repairs had ever been made, were they only try to pacify me so they could get there money? So they bring me car and I ask for the warranty on the repairs, the guy driving car said he knew nothing about it and would have someone call. I end up calling every couple days and emailing them and finally receive a response via email stating no warranty was issued because no repairs were ever made to the transmission as it was just a sensor misfiring. Which could've been, but why the xxxx are they so xxxx sneaky and so late to respond to a simple question. Simple questions have simple answers unless you are being untruthful. So I decide to eat it up, not let them ruin me and just know never to go back to this lying, deceitful, poorly ran dealership until...... it was time to get my license plates from the motor vehicle department and couldn't even do that because an emissions test has not been preformed on this vehicle in 4 years. I am at my boiling point with this company. Don't take a chance with them, it will only cause unneeded stress and worry.

jeremyjg23

30 de oct. de 2013

TERRIBLE EXPERIENCE! if you want a decent, good, or great vehicle...don't go to Family Trucks and Vans! if you need a decent, good, or great salesmen, DO NOT see Aldo or Jose Zuniga. i had my mechanic check out a vehicle i was interested in and found out it needed extensive work. When I went to negotiate i was basically told, too bad so sad! i have never in my life been so disrespected. They told me there hands were tied and they would rather sell it to someone else with the problems than sell it to me. If you want respect and integrity, do not go there.

Dawn S.

22 de may. de 2013

I wanted to thank Family Trucks and Vans for the wonderful experience for the 3rd time,now! Aproximately 3 years ago I bought my first SUV (GMC Envoy) from them. The vehicle was in great working order, low miles and the interior virtually sparkled. That being said, there was a crack in the bumper all the way to the fog lamp and cracked windsheild, which were fixed promptly upon completion of the sale. Oh and lets talk about the sale process, my sales associate was very helpful, no pressure and willing to work for me to get the best price and deal for me. Keep in mind these vehicles are used and sold as is. But they have an in house mechanic shop which can take care of most of you needs on site, which was huge for me since I don't know any mechanics. I felt I got the best deal for repairs I could get.I was extremely satisfied with this transaction. I also bought my son's first car from Family Trucks and Vans approximately 1 year ago and they continued to provide me with excellent service. The Honda Prelude was great in low miles and in execellent condition. There was an issue with the airbag light (which was fixed prior to us signing on the dotted line.) and severe chipping of paint on the front and rear bumpers. The paint repair was negotiated with their paint people to a 3rd of the cost of what I was quoted from 4 different body shops! We got a fabulous car for a fabulous price! :-D Just recently (approximately 3 months ago) I decided to trade my Envoy in for a smaller SUV or something that was better on gas. I had pretty much set my heart on a Honda CRV but knew I was going to only buy through Family because they had always taken care of me. The cool thing was, I ran them through the wringer trying to get the perfect CRV for me and I ended finding the PERFECT car for me one day when I decided to cruise the lot. This car was barely 1 year old, low miles and immaculately kept, I was sold! Since I was trading in my older Envoy for a new vehicle I was going to have to finance a balance. They had no problem getting me financed at a great rate and great payment! Since I've had my KIA Soul, I have never had a mechanical or electrical issue! I am totally happy with the service, quality of vehicles and the staff of Family Trucks and Vans. I'd highly recommend them to anyone!

Mschurer

14 de mar. de 2013

Bought an 2011 Kia Optima from the guys at Family last night. Fantastic experience. Do not hesitate to stop by, look at their inventory, take a test drive and make an offer. Excellent detailing. Excellent experience. Fast, Easy and Fair! Thanks!

Fred79

20 de nov. de 2012

I emailed for over a week on a truck I had cash in hand to buy. My only response was, how's your credit.. I responded I'm not using credit I would like to purchase the truck outright. Never heard back again. Call a few times to talk the man I emailed to and he never returned calls. Would recommend dealing with them EVER

richgama

12 de sep. de 2012

Bought a '92 Toyota Land Cruiser that then failed emissions the next day, but they worked hard to make it right and fix the problem. Took over 2 months to get my car back from them but they gave me a loaner vehicle for some of that time so I'm not really complaining. Alex in service and Hoke were always polite and helpful in our dealings. I'd recommend this dealership.

Truck buyer

10 de jul. de 2012

I drove from Pueblo to look at the truck. They wished I had called first so they could have it "ready". When we got there we noticed an exhaust leak. As the salesman drove it into the mechanics bay we noticed no working lights. They said they needed to rewire the rear lights as the plug was round and the lights plug was square. We test drove the truck and on start off it missed horribly. The vehicle appeared to have been wrecked on the right front. The car fax says no wrecks reported. After the test drive I was still ready to deal as I had cash on hand. We got out of the truck and the sales manager just walked away from us saying nothing. I turned to my son in disbelief and we ended up walkikng off the lot. Not a way to treat a customer that drove over 100 miles to look at a vehicle. Poor dealership skills. If the vehicle is up for sale it should have been in good running condition as stated in the add.

Danny

2 de mar. de 2012

Past experience keeps me coming back. There is a reason they have been around soo long.

seyboldlm

2 de nov. de 2011

Every person that we have talked to that works at this scam they call a dealership has told us "Oh we've been in business since 1976 and we haven't been in business for this long workin over our customers." I can't tell you how many times I have heard this line in the past week and a half we have been dealing with this dealer.I have read other reviews now and it seems like they have their so called "mechanics" look at the vehicle and fix it up long enough for it to withstand a test drive and then the vehicle falls apart and they tell you, "Oh our mechanics are BBB certified and they know what they are doing, bring the vehicle back and we will get it fixed."We came to Family Trucks & Vans from an ad on autotrader.com. Went and saw the truck listed. Very nice looking truck, no rattles, very clean. Decided to test drive it and everything seemed fine. Ended up buying it. "Passed" the vehicle inspection report, emissions, etc. Took it home (250 miles away)and on the way home, I was following my boyfriend in his old truck and there was fuel and oil spraying up onto my windshield. Got to where we were going and there was diesel and oil all over the back of the truck and the front of the old truck. Called Bobby the next day and told him about it. He said "bring it up and we will get it fixed - no cost to you." Told him that if this was going to be a reoccurring problem, we don't want the truck. Bobby's response "I don't blame you, we will get your money back or we will put you in a different truck." So we loaded it onto a trailer to take it back to be "fixed". They had it "fixed" the following day saying it was an oil plug. Thinking everything was fine with it. Drove it and it seemed to be fine. It sat in the driveway for one night and there was an entire tank of fuel and all the oil that had been in the vehicle on the ground. Called Bobby back again and he said, we have the same thing going on that we want to bring the truck back. So he said "I don't blame you, I won't be in the office today, but bring it to Carlos and he will get your money back to you." Brought it in tonight and Carlos tells us that we are going to have to pay for the cost of the repairs and that we cannot return the truck.

Neesie8858

15 de sep. de 2011

To start off, they were so friendly and cordial and made you feel at home, my friend can vouch for that because she went with me the first time I visited. I saw a 2004 Pacifica there for sale, I wanted something that had an extra seat for when I had my grandchildren with me. It had everything I wanted, leather seats, heated seats, power everything, moonroof, nice rims, etc. The only problem was that it made this noise that Bill told me was just a cracked or loose belt and they could fix it. He told me to bring it back and they would take care of it in their repair shop. When I took it back to their shop the shop employee said the transmission was going out and I had to take it to a transmission shop and it would only be covered if I bought the extended warrant, which I had. I ended up using the warranty which covered the transmission but not the seal and connection so I had to pay that out of my pocket along with a 2 week rental vehicle (over $500.00). Now, I am told that several more repairs need to be done in order to pass the Emissions Test adding up to approximately $276.00 as well as the electrical system is going haywire and the sensor on my gas tank needs to be replaced or I get to listen to it ding constantly all day long. I have one paycheck to pay my bills and barely make it on my income and cannot afford to keep repairing this lemon. They knew about all these problems because they have a shop that checks out the vehicles when they are being traded or bought and that is why they kept pushing me to buy it that day saying they were going to raise the price the next week. I will never do business with them again and will never buy another used vehicle unless I take it to a shop and pay for them to inspect it and make sure I am not being taken for because I believed in another human's kindness that was false. This vehicle is a piece of crap and I have been constantly repairing it since I bought it last November, I haven't even had it 1 year. One thing I have learned from all this is how to be a pro at reviewing repair shops and getting quotes. I should have stuck to new vehicles!!!!!

Yancy Derringer

18 de jul. de 2011

Between the run-arounds and the lies, and the theft of my $1000 deposit I wouldn't go near this place again. They claim to be a member in good standing with the BBB, but I find this hard to believe. It is a discredit to the BBB if it is so.

Warren_1960

4 de mar. de 2010

I desperately needed a car, but my credit is far from greatsaw a vehicle I lIked at Family trucks and vansthe customer service I received from the finance departmentand the salesman was great, I couln't be happier in my new truck, it runs great.I'll be telling all my friends and family to go to family trucks and vans

carmacazi

16 de may. de 2008

I wanted to buy a car I found at Family Trucks. There were some scratches on it that Bill and I both thaught could be easily fixed by there body shop. They took the car off the lot and marked it sold and I was just waiting for the scratches to be fixed. It turns out the scratches were a little more severe than we thought and it couldn't be repaired to my satisfaction. ( It's still a very nice car ). When I said it wouldn't work for me Bill was gracious and understanding about it. No pressure and a real profesional! If they get something else in that suits my needs I would be happy to deal with them again!